questions

[polar marsh]

@hazy wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate axle]

Hi

I want you to tell that my pubg mobile id was hacked what I can do

I can tell you everything about my id like my first purchase first name etc.

Tell me what can I do

[mortal apex]

Hello @delicate axle! You have to contact the Customer Service in-game for account related issues. You can contact them via Login Page. This,may help you as a reference during the conversation:

[sick shale]

It's not

[serene blade]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5784525633 The name of the account user PS I سعودي

[storm flume]

Please do not use languages other than English, @serene blade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@serene blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate axle]

But my id got hacked on. Aug 15

And I am searching how I can I get it

[mortal apex]

The Customer Service is the only one that can help you with this kind of issues. You may try to start again a new conversation and wait for their response, @delicate axle.

[scarlet hemlock]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5784525633 The name of the account user PS I سعودي

[storm flume]

Please do not use languages other than English, @scarlet hemlock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@scarlet hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

.

[delicate axle]

Hey

My fb account got disabled

My fb account got hacked and then my account name was changed and then after some minutes my fb got disabled

[night cloak]

any other login methods?

[delicate axle]

No

[marsh sage]

Then contact FB support center

[plucky crane]

when pubg india is launching 😐

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[delicate axle]

They r telling that nothing can happen now as my fb got hacked on August 15

And I send them email but nothing happened

[marsh sage]

Then contact ingame CS, or forget that account

[delicate axle]

I have made big pirchases on my pubg account

I give you some ss

These r some ss

I can't giv u all ss

[edgy cradle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5454770946‪

The name of the account
user『ＳＡＦＡＨツ

[polar marsh]

@edgy cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

no not here in game customer service

[delicate axle]

Ok

@night cloak are you real google

[night cloak]

lets talk about it in #chat

[dim heart]

My account got hacked

[tacit orchid]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my
account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play
and I make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5537245090
The name of the account user: mody4hd

[polar marsh]

@tacit orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dim heart]

Please help me get my account back

It's hacked

My account was connected to Twitter only ...... someone hacked my twitter

And now the person has changed all the details of my account

Earlier IGN - EagleVSniper

But now it's something AZAM

Earlier the location was India but now it's changed to Pakistan

Where is that?

@night cloak

[sick shale]

@fleet plinth No, it's a scam

[fleet plinth]

I have given my ID number and told lev

@night cloak please help

[sick shale]

Change passwords of your social media accounts as soon as possible.

[fleet plinth]

Ok

[sick shale]

And contact their customer support for further security check-up steps.

[peak siren]

I get ban by using gfx tool and soneone in support say no ban from using it !!!!!!!

[storm flume]

Use of unauthorized third-party software or methods, @peak siren, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@peak siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cursive pulsar]

GFX tools which can modify game files are not allowed, since they worked same as a hack.

[storm flume]

Use of unauthorized third-party software or methods, @cursive pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[olive isle]

@sick shale bro can we transfer our account to pubg 2

Is it support cross play

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @olive isle.

[icy sparrow]

Hello
Respected PUBG Company
I would like you to help me solve a problem that I am facing with my official account.
Someone hacked my PUBG account, activated things that violated the rules of the game on it, and the account was locked for ten years.
As a support person for a company and cashed more than $ 2000 on the account, I hope you will help me retrieve my primary account and unlock the band,
Respected PUBG Company, if you saw the gameplay behavior from my first use of the account, I did not break any rule of the rules,
Help me please
This is the account ID
5323677776

[polar marsh]

@icy sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@severe arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torpid dragon]

Mistakenly I just linked my account how can I get back my account 😞

@celest shadow

[wispy fractal]

My account was hacked 😭

Fb

And pubg

[night cloak]

Contact customer service

of both

[wispy fractal]

Now no hope to get back my account

[reef mantle]

@wispy fractal u sure should lose, customer service is of no use. Same was happened with me and my account has ben sold for $70

been*

[night cloak]

Ssmr

With me

No one helps

They just want money

[stark plank]

@celest shadow Hello.

I have two questions for the upcoming PUBG Mobile 2.

1. Will the requirements be increased?
2. Will we be able to continue playing the game in this version?

[night cloak]

we only provide support for PUBG Mobile Global version

[stark plank]

Isn't Tencent Games again developing PUBG Mobile 2? Same developer team.

[night cloak]

Krafton

[dawn crow]

Pubg mobile 2 is releasing in India?

[stark plank]

Oh okey. Then we can continue playing in this global version. Thanks.

[cobalt flare]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5194174126

The name of the account user بريعصيヅ

[polar marsh]

@cobalt flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @cobalt flare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[manic rover]

I have presented this problem today, can someone help me?

[plain pebble]

Hello Pubg,
Is there anyway to unlink e-mail address?

[night cloak]

email cant be unlinked

it might be possible in any future update

[plain pebble]

@night cloak
How is that possible someone hacked my Facebook account and changed the e-mail address for my account in PUBG Mobile??

[lunar oar]

I got pubg mobile banned for 10yrs I just jailbroke my iphone7 not using any thirdparty app but i got banned directly help me

[polar marsh]

@lunar oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain pebble]

I’m waiting you regarding my question.

[night cloak]

You can contact customer service and ask what to do

[plain pebble]

I asked but auto reply always closed the ticket.

[noble hornet]

Hello please unlock my account

Its have been hacked and banned

[polar marsh]

@noble hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain pebble]

@night cloak

You said here that the e-mail address can’t be unlinked , in the past i received codes from PUBG Mobile but after my account was hacked I can’t receive any code from PUBG Mobile , I need explanation plz!

[sick shale]

@night cloak No advertising, Read #735483472432594994 please

[modern crystal]

My joystick is freezing while I shoot and my gun single taps sometimes on auto, how can I fix this?

[plain pebble]

@polar marsh
@night cloak
@broken vapor

[frigid bloom]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5276224556

The name of the account user لـوزめ丨

[polar marsh]

@frigid bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @frigid bloom. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain pebble]

@night cloak

I’m still waiting

[feral forge]

if your email is hacked. contact the in game customer service for further assistance. @plain pebble

[plain pebble]

The e-mail still I can access, but why in the past i got code from PUBG and after my Facebook account hacked I couldn’t receive any code via my email ?

[lethal lynx]

My account has been hacked and the hacker has banned the account. Please help me as soon as possible PUBG MOBILE The account id 5311917568 The name of the account user AREF

[polar marsh]

@lethal lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain pebble]

It doesn’t make sense that PUBG Mobile can’t unlink e-mail address , how that possible in the past i receive code from PUBG but now I couldn’t!

[marsh sage]

What's that game PUBG New State on play store? Is that anyway connected with pubg mobile?

[sick shale]

No

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[plain pebble]

@night cloak

I’m waiting reasonable answers!

[night cloak]

What code are you referring to?

[plain pebble]

To get into my account or to change password

[livid plover]

Y pubgm shows loading always while fight?

Reconnecting to server

[night cloak]

That is not for hacked account

[livid plover]

It's just so annoying when u have a good network n good ping suddenly shows reconnecting

[night cloak]

Email login is in BETA Stage so it is not possible to unlink it

[plain pebble]

My Facebook account was hacked , and I linked my PUBG account with my email address, why I can’t receive code to log in my account or change password?

[night cloak]

it is due to some error
that feature is in BETA stage so it is common report it in #old
and contact customer service of facebook and regain access to your facebook account

[marsh sage]

Is playing pubg estate will it harm pubg mobile?

[night cloak]

both are different games

[plain pebble]

@night cloak
The hacker made my Facebook account disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @plain pebble.

[marsh sage]

Means I can play pubg mobile and pubg state and it will not violate tos of one another

[heavy vortex]

Why are you trolling in a support channel?

[plain pebble]

I tried log in to my account via email address, but it says “ the account doesn’t exist “ however, i got codes from PUBG in the past ! How that’s possible that my email address unlinked?

[night cloak]

no unlinking email is not possible

[night cloak]

This is support channel of Global version

[plain pebble]

So why I can’t receive code to log in to my PUBG account ?

[night cloak]

it is because That feature is in BETA stage so there might be Some Errors

[plain pebble]

So can you help me to receive code from PUBG MOBILE to let me log in to my Pubg account?

[night cloak]

you should report it in #old so that Developers can look onto it and solve that issue

[golden kelp]

@distant escarp bro when we will recieve our Oneplus reward ??

[night cloak]

Rock47 answered you yesterday right?

[golden kelp]

he doesn't answered

I'm waiting from 1 month

there's no response from PUBGM ESPORTS regarding reward shipment

[night cloak]

he asked you to read their tos @golden kelp This message and refer this message

[golden kelp]

he doesn't Mentioned me in this

i thought he is saying to someone else

And what about PUBGM INDIA ??

[night cloak]

refer pinned message of this channel

[west tundra]

Hello, pubg mobile. I know no that you are very busy due to the large number of messages I had no problem with my account my account has been banded for and I swear where to do or use external materials and that I play clean play and I make a careful to complete with the the terms and integrity of the game I asked you to solve a problem as soon as possible because I worgend. Thank you pubg mobile
Accoun:عون父فر
ID:5383528863

[storm flume]

Please do not use languages other than English, @west tundra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@west tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern crystal]

My joystick is freezing while I shoot and my gun single taps sometimes on auto, how can I fix this?

[short stratus]

Link E-mail me hack 😭

M

[hallow gulch]

Contact customer support.

[main shadow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of massages. I don't use any hack or vpn. I had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that I play clean play and I make very careful to comply with terms and integrity of game. I don't have any account please open the account.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG mobile.

The account id: 5437103355

The name of the account user: HASANCOBRAIQ

[polar marsh]

@main shadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short stratus]

Acc me Link email hack 😭😭

[night cloak]

Contact customer service

[short stratus]

@night cloak ok😭😭

[modern crystal]

Can you guys help smh, this is the third time I ask for help 😡, My joystick is freezing while I shoot how do I fix thisss!!!

[night cloak]

Report it in #old

[mystic knot]

I need to finish the season with conqueror rank to get the title and the effect of conqueror? Or its ok if i de-rank from conqueror to Ace?

[night cloak]

refer subpoint 3.11 in #faq

[mystic knot]

I know, but that wasnt my question

At the final of the season, i must be the conqueror to get the TITLE conqueror s17 and team effect?

Or it is ok if i de-rank from it, i can get it anyway?

[cunning dew]

Some of my friends have the 'don't disturb' mode also they can show offline but they are playing can anyone please help me how to get this too?

[severe sparrow]

@mystic knot After you reached conqueror you will get the effect next season. it's okay to be in Ace from conqueror

[celest shadow]

This feature is only available in the Korean version of PUBG MOBILE at the moment, @cunning dew.

Once you have reached the rank Conqueror, it is fine to drop your rank to Ace, Crown and et cetera, @mystic knot. You will still receive the Conqueror rewards at the end of the season since this was your highest tier reached.

[mystic knot]

Tyyyy

[mystic knot]

Tyyy

[warm wren]

Are you one of the winners? Did the PUBGM Esports confirm you're one of the winners. If yes, DM me your Instagram name and will let PUBGM Esports know about it.

[topaz patio]

Pubg mobile india 😂😂😂😂

[night cloak]

check pinned message of this channel

[topaz patio]

And how do I check that

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[topaz patio]

Ok

[iron ice]

Hello guys, how do i upload pubg glitch that i have recorded via screen recorder to feedback bugs

[last flare]

Hello PUBG MOBILE , I know that you are very busy due to the large number of messages . I had no problem with my account id 5794807379 . So my account has been banned for no reason and I swear to do use or external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game ..

I ask you to solve problem as soon as possible because I'm wronged , Thank you PUBG MOBILE.

》Dr《 Medo
:kissing_heart:

[polar marsh]

@last flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden crest]

@celest shadow i contacted pubg in game support , regarding linked email unlink, provided all details along with 3 month ago purchase receipt, only i donot have screenshot of first payment thats why they refused to proceed, you say practically is it possible all time ti keep any purchase receipt ?

[charred spear]

Yes , My account has brrn banned for no reason and 10 years ban is 🙁

[polar marsh]

@charred spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ashen smelt]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5784525633 The name of the account user PS I سعودي

[polar marsh]

@ashen smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @ashen smelt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[modern crystal]

my mic wont switch on after repairing the game it keeps saying please wait

how do i fix?

[night cloak]

report it in #old with your ID region etc

[modern crystal]

i have to wait 5 hours to report

[celest shadow]

Are you on the PC version of Discord or mobile?

[celest shadow]

It is possible to search for the first successful payment you made on an application by searching the receipt in your e-mail.

[grim dock]

Disappearance hacker
ߪ๛7AMDYツ
5455693836

[storm flume]

Hello, @grim dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[iron ice]

@modern crystal i saw you reporting on feedback bugs ...i think maybe you should try different sizes at between 80 to 100 joystick size

[uneven pumice]

Where is pubg new state version in app store?

[lone imp]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 585510744

The name of the account user AKM 乛 『LUFY』

[polar marsh]

@lone imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @uneven pumice.

[maiden crest]

@celest shadow lost old email and also if purchased from current email it got deleted, because i always delete old mails, and from bin google delets data more than 30 days aged, what can i do now ?

[drowsy magnet]

Where to get information about Pubg new stake

[hallow gulch]

I don't quite understand what you mean by ''stake'', but as a general note. #news is the main channel to update us on everything Pubgm related.

[celest shadow]

If you cannot access this information via your e-mail, you can always check your purchase history from your app market.

[maiden crest]

If i brought first time from midasbuy 2 years ago then ?? @celest shadow

[celest shadow]

In that case, you will need the e-mail receipt.

Feel free to contact the customer support for Midasbuy should you require this information, @maiden crest:

▫️ [e-mail]

This is of course assuming that the original receipt is no longer in your e-mail.

[maiden crest]

Its really getting complex in case of a game, any other way to get the 3rd link unlinked ? @celest shadow

[celest shadow]

There is no actual way to unlink your e-mail or phone number at the moment, as this feature is still in its beta phase.

[maiden crest]

In future willl be available ? Or is it available in beta version ? @celest shadow

[celest shadow]

The feature to unlink an e-mail or phone number may be implemented in the near future, and it is currently not available in the beta version of PUBG MOBILE either. Stay tuned.

[maiden crest]

Ok thank you, will be waiting for that, its really needful

[eager yarrow]

@celest shadow Hello dear manager, my previous cell phone was Samsung note 8 and I bought a 2ci hand xioami note 10lite from a friend for better performance and I did not reset the phone and the phone was loaded with pugb mobile game, I logged into my account with ID 512730183 in order not to end my internet package and my account is ban I wrote the problem in the in-game contact us section about seven issues, but I did not get this kind of result, the same answers are constantly given and I deleted the game from the phone, I reinstalled and temporarily opened another game account, the account ID 51382719187 was banned for 10 years, I am now the victim and in this case All the accounts I have opened on the phone are banned. I need your information and assistance. I need your information and help, and please request that my main account ID 512730183 be restored and unblocked. I am really the victim I do not use neither a cheat nor a plug-in please ask this article to be taken into consideration.

[polar marsh]

@eager yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Your message in #old should be sufficient, but feel free to add a more detailed version of your request in that channel.

[modern crystal]

How long does it take for feedback bugs to be fixed

After reporting

[grim relic]

When will this PUBG NEW STATE 2 will globally come ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @grim relic.

[golden kelp]

@warm wren checkout the DM

i have message you regarding giveaway delay

[night cloak]

or bought 2 times from 110 € uc apple made buy after they came but sent to 0

or bought 2 times from 110 € uc apple made buy after they came but sent to spent 250 € euro

[analog halo]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:6735713143
The name of the account user:AbdalmegedAba

[polar marsh]

@analog halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive relic]

when the Pubg new state gonna release?

[night cloak]

someone can give me an answer why not or the uc that or bought now 220 € came to me and then went to 0 twice the same thing that means

[low pendant]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5364631262

The name of the account userシبطبوط

[storm flume]

Please do not use languages other than English, @low pendant. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@low pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

but someone answers me I want to know why my sent to 0 uc when or bought twice from 110 €

[feral forge]

where did you purchase uc from? @night cloak

[night cloak]

from my account

[torpid dragon]

I mistakenly unlinked my account how can I get back my account..?
@normal fulcrum

[feral forge]

@olive relic we only provide support for global pubg mobile here.

[meager pumice]

How to collect character vouchers?@feral forge

[night cloak]

or bought twice from 8100 uc and after 30 seconds my mandate to 0

[feral forge]

did you purchase them from in-game?

[nova bear]

how to get back the id that has been hacked with people

[feral forge]

it can be obtained from some events or purchase in the shop.

[meager pumice]

For UC?

[night cloak]

yes, but I don't know why I did this, I also received the emails and then sent me to zero

[feral forge]

yes. 1uc for 1 character voucher.

[torpid dragon]

@vagrant tulip my 2nd linked account is disable

[meager pumice]

Tnx too much

[feral forge]

please contact the in game customer service for purchase related issue.

[feral forge]

you're welcome

[torpid dragon]

I have my all information about my account and a account that linked with PUBG past..there is no way I can get back my account

@celest shadow

[abstract meteor]

Where is beta feedback or support?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @abstract meteor:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[neat spindle]

Hey,my pubg id was logged with my email address and i gave it to my friend and now i am not able to login with that email address so can i get any solution

[feral forge]

sharing account is against the term of service of pubg mobile.

[simple cairn]

Is PUBG NEW STATE gonna come on mobile

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @simple cairn.

[simple cairn]

Oh

[storm flume]

Please do not use languages other than English, @cosmic sedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cosmic sedge]

I have a problem with the disappearance of the change country button since the account was created, and the events do not appear also, knowing my account is old nv 67. So I need your help in solving this problem and thanks

[feral forge]

@cosmic sedge
It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard

[haughty meteor]

Hello,PUBG MOBILE.I know that you are very busy due to the large number of message .I had no problem with my account.My account had been banned for no reason and I swear to do or use external materials and that I play clean play and make very careful to comply with the terms and integrity of the game I ask to solve a problem as soon as possible because I am wronged.Thank you PUBG MOBILE The account id:5481615452
The name of the account user:åzraêll

[polar marsh]

@haughty meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn apex]

Refer to the message given above

[cosmic sedge]

Thinks 🙏♥️

[glacial bramble]

@feral forge how to change server?

[thorn apex]

can you please translate that to english?

[glacial bramble]

Ok

[rustic wasp]

The message says that my account has been logged in with a newer version

[clear spindle]

Contact in game customer service.

[rustic wasp]

But the company has not announced an official update yet, he hacked my account, and I think the hacker raised the game version so that he would gain some time to disengage my link to the account.

[thorn apex]

as Rock said, you should contact ingame customer service. We can't help you with this issue, unfortunately

[rustic wasp]

The problem is now, I must get into the game before I disengaged I contacted support and they told me it takes approximately 5 working days

[thorn apex]

wait patiently, customer service agent will help you thro the process

[rustic wasp]

He actually helped me with the topic of links and told me that within five days the hacker’s connections would be loosened, but this message seemed to appear and I could not find a solution

[desert garnet]

i bought a Royale pass upgrade card from midasbuy site.. where to find that item? is this worth of 600 UC?

[thorn apex]

You should report this to the support ticket

they will provide you further assistance

[clear spindle]

A screenshot of it would be helpful.

[fair plaza]

My account has been banned and I have not violated the rules. Please solve the problem

[polar marsh]

@fair plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert garnet]

m

[clear spindle]

You can check the in game mail and collect that.

[desert garnet]

it updates royale pass right?

i will thanks

[clear spindle]

Yep, you're welcome.

[polar pilot]

why melee weapons archivement cannot be done in quick match?

[torn cargo]

There has been a problem with my Facebook account and it has been suspended, and I cannot access my account for the game. I want a solution and thank you
id: 5646292237
Name : 『SeCtOoR』ツ
Mobail : iphone 11

[short galleon]

how many matches are the max per day for funtimes achievement?

[errant void]

Hello. Any change or maintenance on the servers ?because before I’m playing with ping more than 126 ms and yesterday and today its show me between 28 ms ... 44 ms ? Im impressed or just a fake ping ?or glitch ?

[clear spindle]

A few of them can only be done in classic, @polar pilot.

You may need to contact Facebook [https://m.facebook.com/help/] and reactivate it, @torn cargo.

No information about that, you can check that by completing in game, @short galleon.

[short galleon]

im doing it for a month and i always lose track of them

[clear spindle]

uff.

The team keeps on improving things to make the game better, @errant void.

[errant void]

@clear spindle ah okay thats come true not fake ping and finally thanks

[tribal frost]

HOLLW pupg

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tribal frost. Remember to read through #faq before asking questions in the support channels.

[hollow dust]

There is a glitch or bug makes the player invisible do this glitch or bug risk my account banned ??

[clear spindle]

Using bugs will lead to an account suspension.

[hollow dust]

Why i got muted for no reason?

[clear spindle]

Use of word which is related to account suspension.

[hollow dust]

I was just Inquired

[clear spindle]

Welp you're no longer muted.

[hollow dust]

I just got something like i don't have promission to chat

[rugged temple]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rugged temple. Remember to read through #faq before asking questions in the support channels.

[rugged temple]

Own teammate killed me

Please bann him

[storm flume]

Please do not use languages other than English, @umbral harness. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

@rugged temple report him via in game, a decrease in merit will issue.

[rugged temple]

He is using abusal words 😭

[clear spindle]

report him via in game.

[rustic widget]

Hello I have a question. So imagine I start a game on mobile and when I'm in the plane I log off and log back in on my profile but on emulator. Will I then play against mobile players and is it authorized?

[low cloud]

hello pubg My account has been banned for no reason

[polar marsh]

@low cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Doing such is not recommended and will lead to an account suspension, @rustic widget.

[rustic widget]

Ok but how could they now that I did it ? It isn't a hack or something like that it's just a glitch so am I really going to be banned for that ?(not that I did it ur sum)

@clear spindle

[clear spindle]

The system can detect that you have changed the device.

[rustic widget]

okok

thx

[night cloak]

pubg i cannot change my profile pic why even if i change on twitter pls consider a new option for uploading pic

A friend of mine got his account banned for hacking but he doesn't and he tried everything to get it back and nothing worked what he should do now?

hey @clear spindle

[jade nest]

Log out of your game Account and then login again using twitter.And then choose the social media avatar.Sometimes it might take 3hrs to show up

[night cloak]

ok thnk u so much

[clear spindle]

You may tell him to refer #faq 2.12, @night cloak.

[night cloak]

🙂

[jade finch]

Apk link

[storm flume]

Please refer to subpoint 1.2 in #faq for further information, @jade finch.

[sharp violet]

I have forgot the email that i have linked on my account, how can i know which email i used for?

[clear spindle]

Only option is to try remembering it.

[polar marsh]

@dim garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Just try to login email and password of all your account

[rustic widget]

@night cloak you basically cannot get unbanned sorry for ur bro

[warm surge]

When i tried to open microphone it said plz wait why

[night cloak]

what is this pubg : new state thing ? @clear spindle

[clear spindle]

Nothing related to this server.

[night cloak]

pubg leaving tencent ?

[clear spindle]

You can Google it or ask in #chat.

[night cloak]

its written pubg is going with krafton now

tencent no more

[warm surge]

@clear spindle will you help me with my problems

[night cloak]

Noice

[rustic widget]

sad

[clear spindle]

PUBG Corporation merging with Krafton Inc.

As said nothing related to this server for now.

[night cloak]

ok buddy

[clear spindle]

Enable the permission.

[warm surge]

In first match i can turn on but in second match I cannot

[clear spindle]

Check the settings.

[warm surge]

My device is iphone 11 plz guide me

[clear spindle]

@thin halo ^

[thin halo]

Try restarting your game. You might have network issues.

If that keeps on occurring every time you play or did not work even after restarting, please report them in #old.

[crude vigil]

I was banned for no reason

[polar marsh]

@crude vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i have video clip of a person injecting a cheat....can that clip be considered as video evidence ?

[clear spindle]

A portion of the game-play too would be helpful.

[night cloak]

ok

[clear spindle]

@night cloak for example: #cheater-reports message

[night cloak]

this will work ? @clear spindle

i have a video clip of him injecting the cheat

and these 2 ss....is it fine ?

[clear spindle]

If that's a live stream, you can post it in #cheater-reports and mention Error 403. Providing the in game ID too will be helpful.

[night cloak]

@clear spindle actually that live stream is already put down a day ago.....and i have only some parts like this in my recording

i want to ban his id

thats why

i can even give that stream link

[clear spindle]

If so you can report it in the pinned format.

[vernal sorrel]

arab support

[royal zodiac]

is phoniex OS emulator still not supported ?

[storm flume]

Please do not use languages other than English, @vernal sorrel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

No only Gameloop is recommended, @royal zodiac.

[chilly yacht]

Hello My name is (ČP9乀ÂBĐÔ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5262317284‪ )

[polar marsh]

@chilly yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[primal nymph]

Hi I have banned in my account for no reason and this is the id
5867101066

[polar marsh]

@primal nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tall gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[primal minnow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5219982938

The name of the account userHello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account idHello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id

The name of the account user

The name of the account user

The name of the account user

[polar marsh]

@primal minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern crystal]

Can you guys let me know how i fix this joystick freezing ffs

i reported it in feedback bugs its still not fixed

@celest shadow

[snow dew]

Hey Pubg there is a new view on the emulator that makes the view look like an iPad can I get banned for importing it

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@odd imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

That will give a ban.

[clear spindle]

Please add a video recording of the issues, so that one of us could check that.

[dusky yarrow]

Does using vpn lead to ban?

[clear spindle]

VPN usage is not recommended.

Further inquiries in this regard can be redirected to the customer service.

[storm flume]

Hello, @keen sigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[heavy star]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5219982938

The name of the account userRoMciS』ツ

[polar marsh]

@heavy star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty raptor]

how can someone be in my account even tho noone has access to it

[clear spindle]

Your social media account might be compromised. Try changing those passwords and enable 2FA.

Contact customer service of both(in game & social media) for further assistance.

[gusty raptor]

@clear spindle i did like 3 hours ago but i kept getting “logged in through another location” noti

[clear spindle]

Contact customer service of both(in game & social media) for further assistance.

[night cloak]

o spent 250 € o buy uc and apple given and then my sent to 0 every time I buy it does me the same thing on my acount in the game how can I solve this problem they remain for about 30 seconds and then send me to 0

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

but there is no other way you don't know why she does this to me

@clear spindle hey brother...i am using a gfx tool...so will i get a ban?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[faint parrot]

Hi, I need help
Does anybody knows how can I recover a banned account? I didn't use hacks but I got banned for 10 years and I've spent a lot of money on it

[polar marsh]

@faint parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing mason]

If i be crown and i go down to diamond do i get crown rewards at end of season

[reef mantle]

Where to report cheaters with video proof

[jade nest]

Use #cheater-reports .Make sure to read the pinned message there

[hushed mauve]

hey

I just learned that speed hack works in water a random squadmate was using it

[violet socket]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5279462177

The name of the account user 『EQ』Wa7id

[polar marsh]

@violet socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep sun]

Pubg please don't remove sanhok many people is left if sanhok is removed 😫 😩

[slender mauve]

Where do I buy roses?

[jade nest]

Use #old

[jade nest]

What roses?

[somber drum]

Do they really removing sanhok???

[jade nest]

We do not have any information regarding that@somber drum

[somber drum]

oh

[slender mauve]

These

[somber drum]

ty

[jade nest]

You can get that by completing the daily missions in event section,for free

[slender mauve]

I completed all

[jade nest]

It refreshes daily,you will get more another day

[slender mauve]

Ok

[winter island]

Hi again

can i get help?

[jade nest]

@winter island how did your server Change?

[winter island]

I happen to myself

I didn't know that everything would be reset, including rank

[jade nest]

You will have to wait for the server cooldown period of 60days to change your server back.No one can do anything about it

[clear spindle]

Sanhok will not get removed, @steep sun & @somber drum.

[winter island]

(((

Thank you so much

[modern crystal]

@clear spindle this what I’m talking about , notice when I shoot a 47 mag my gun stops after 3 bullets and my joystick also stops moving, please fix this.

[clear spindle]

Have you tried resetting the layout and a routine repair?

[modern crystal]

I tried routine repair

3 times now it don’t work

Resseting my layout no

And this is on a brand new iPhone XS Max

[clear spindle]

Report it in #old with these details:
Numeric User ID:
Device:
Network method:
Country:
Detailed description and further information.

[modern crystal]

I did all that

Today morning

Nothing has changed

@clear spindle

[jade nest]

What layout are you using,the 3rd one?@modern crystal

[night cloak]

Hello I want to report some fraud fake pubg mobile websites

[modern crystal]

Yes

@jade nest

[jade nest]

Switch your controls to 1st layout.It will work perfectly there.
In 3rd layout joystick will only work if you touch the joystick,else it won't work.Try this and check if it gets fixed or not

[modern crystal]

I’ve been using the 3rd one for years and it’s never done this if I switch to option one i won’t be able to strafe the same

Isn’t there a way this can be fixed

[late sparrow]

I want to report pubg fraud 448 spins no outfit , any persnol issue with me😩

[summer quiver]

Does anyone who plays on an IPAD OR TABLET know where I can find the fpp swap button AFTER I have enabled it in settings?

[jade nest]

@modern crystal believe me your layout will work perfectly on 1st layout.Last layout is almost similar to 1st one,the only thing which matters is the movement area.

You can switch your layout after the new update.That might be a bug if its happening to you rn

[jade nest]

That depends on luck.We cannot do anything about it

[elder coyote]

Hello what does 2- your user ID (game account character ID)

[fallow mason]

What do you mean, @elder coyote?

[elder coyote]

What does customer service mean by this phrase?

[runic jasper]

My account was banned with no reason!!!!

[polar marsh]

@runic jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow spindle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
The banne I nearly take it and it tell I was banned from 25/11/2020
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5248172241

The name of the account user 『MG』LAG

[polar marsh]

@narrow spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan thicket]

Hello, I did not understand. What can you explain? Hello soldier,

Thank you for contacting us.

We are very sorry to hear that your account has been hacked, and in order to proceed we need your account details, so we ask you to kindly help us with the below required details:

1- What is the social media account that has been linked / hacked by the hacker to the game account and what are the social media accounts that you have linked to the game account?
You can check the social media accounts linked to your PUBG Mobile account by clicking on the settings icon within the game.
2- Your User ID (Game Account Character ID).
3- Your social media account that the hacker cannot access (the name of the social media account that the hacker linked to your game account (Facebook / Twitter / Google account)).
4- Having accurate social media profile names linked to the game.

[night cloak]

Hi today i have log in pb. Usually i use an e-mail adress and code. Today i dont receive code. Message error appears : setting error 2123... how can i fix it ????? Help

[jade nest]

What didn't you understand in this?If you are weak in English then use Translator to translate it into your own Regional language

Everything is clearly mentioned there what they need you to provide details

[modern crystal]

It’s still doing the same glitch @jade nest

I switched to opt 1

[wintry estuary]

‏Hello, PUBG SPORT, I am a PUBG player since Season 3, my ID: 5327135058 my name NITRO彡SMS彡 and one day I entered the library match and was banned after thinking. Band (due to data change) I am locked Can you open my account? Thank you PUBG SPORT

[polar marsh]

@wintry estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

By any chances had you stored any old data from your old phone to this new phone?

Like backup/restore

[jade nest]

Try again later to login

[modern crystal]

Yes I did

[jade nest]

Then,you should factory reset your phone once,and then install the game again.

[modern crystal]

Where’s factory reset found on iPhone?

[faint sail]

My account hack

[jade nest]

Scroll to the bottom and select Reset->>Select Erase All Content and Settings```

[jade nest]

Contact in-game customer support for further assistance

[faint sail]

I will try

This girl hack

[glossy heron]

Hello pubg i need a help

[cyan thicket]

Hi. What is meant by this phrase. Please clarify from you 4- The presence of accurate names for the personal files on social media

[modern crystal]

Won’t that clear all my important info? @jade nest

[covert flax]

Why does antialiasing not work on iPad. Used to work before last update.

[jade nest]

Backup your things,Just don't backup any app data

[jade nest]

That feature is currently disabled.You will be able to turn it on again soon :)

[untold abyss]

hello pubg mobile my account was scammed and they use hacks on it then it got banned but i already got the email amd password back but i cant log in can anyone help please i had so much money spen in that account!!

[polar marsh]

@untold abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan thicket]

Hi. What is meant by this phrase. Please clarify from you 4- The presence of accurate names for the personal files on social media@jade nest

[jade nest]

Give your name which is on the social media linked to the game

[night cloak]

Where can I find an info how many teams from each region move to the PMPL?

[short galleon]

how do u upload control settings to cloud?

it doesnt let me share

[vital wraith]

@short galleon copy them

[short galleon]

i need them on my other device

[storm flume]

Please do not use languages other than English, @scenic charm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vital wraith]

@Karsynn#4196

@short galleon

Click share then it will make a code for your controls

You can do sensitivitys if you want too

[scenic charm]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. had no problem with my account. My account has been banned for no reason and swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id< 5653886824>The name of the account user>لك少بحبك

[storm flume]

Please do not use languages other than English, @scenic charm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@scenic charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital wraith]

@scenic charm stop using hacks nub

[night cloak]

Any supporter!!

??

Please

If i use gfx tool to reduce my fps from 25to90 i will get band?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@crimson osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[barren prism]

!emulator

hello i have a problem in emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @barren prism. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

I will get ban if i use gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[glossy sable]

Suggestions go to #old, @night cloak.

[night cloak]

Make me admin

[frosty lintel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5233481843

The name of the account user ツSosTa《Ace》

[polar marsh]

@frosty lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sly karma]

Hello, i want help to unlink my Phone number Login how its possible please help 🙂

[winter wagon]

Hello , i got banned without any reason and i'm 100% sure not violated the rules

[polar marsh]

@winter wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual oriole]

Hello dear developers, I am writing to unlock an account in the PUBG MOBILE game.Please review my ban. And I will explain the whole situation. I go by the flag to the person who calls me in TDM to play, he wanted to show the system that the damage does not work by shooting in the heels. I agree and we go, after which he says, shoot my legs to the end, I shoot and shoot. And after that I get an account ban. I ask for a petition for this situation, I am true I didn't know that it was punishable.I don't use ĜFX Thank you for your time.
ID: 531040889
Nickname: Dimonsterius
Device: Samsung j3, Vivo Y15 and ipad 2019
WI-FI : TP-Link-7A6A
Country: Ukraine,flag Russian

[polar marsh]

@visual oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean wedge]

I was doing the matchmaking and meanwhile checking the clan rankings and when match loaded the clan rankings stayed on my screen and loading screen so i restarted the game after i got back in i see im banned for 1 day wtf? This is completely unfair never cheated or used anything besides my fingers in this game playing on IOS....

Wtf

I dont understand this

What did i break really

<@&481161015728406538>

🤷‍♂️

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5125509804 The name of the account user DA3oR๛亗OSP亗

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick girder]

Can I ask questions here

If so do the samsung galaxy a21s support pubgm

[polar marsh]

@pallid stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole ocean]

What if I have proofs of the game error, Im a streamer and you banned me by a game error I have it recorded

[polar marsh]

@whole ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic iris]

Why cant i buy subscription for 2 accounts with 1 google play acc?

[austere bolt]

can i get the link for the recent beta with no binding link pls

[gleaming kestrel]

Hello...in 19.08.2020 I lost the access in my google account...and from gust day that person played on my account with ID: 5215759656....On 25.02.2021 I recovered the email...and when I logged in PUBG I was the message that I got bannere....please....here are proofs from that day when I lost the account....I wait for your answer....

[polar marsh]

@gleaming kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello friends of pubg I have a big question about what will happen to pubg MOBILE with the arrival of new state will it be absorbed or will it just die?

[quasi gorge]

How to fix login failed try it again problem? I login from mobile number

I can't login from my mobile number fix this issue

[red plover]

so ?

250/550
Total 3000
what about next week !!

[rigid brook]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 579935711

The name of the account user ريانべ

[polar marsh]

@rigid brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spice pewter]

what level is required to send a baller airplane in popularity? error says "Level not high enough for this action"

[short galleon]

it will just die as time goes

[sand grove]

is there anyone available to help right now？

[remote kettle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
5434335318

[polar marsh]

@remote kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain pebble]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. My account was linked with e-mail address and in the past I got codes from PUBG to my email account but after my Facebook account was hacked I couldn’t log in to my PUBG account via email address .However, I asked log in with verification code and I didn’t get any code from PUBG! Can you please help me ?

Character ID : 588747440
Device : iPhone XS max .
Wi-fi : Mobily Telecom Company
Country: Kingdom Of Saudi Arabia

[opaque kelp]

Hello, PUBG MOBILE. lknow that you
are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.

l ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id:5653017977

The name of the account user abdalla a54a

[polar marsh]

@opaque kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven summit]

I have a problem in the video review section, can someone help?

[olive dove]

sure, what is the problem.

[raven summit]

Not a confirmation option

[polar marsh]

@jovial herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

did you finish your daily reviews.

[raven summit]

I say I can not check, there is no option to approve the film. How do you want me to finish?

[lunar moth]

Hello people, i have problem iam from egypt and when i try to login into my account i can’t find to change country/region of account .. just found delete account and transfer your data eea so what should i do i need to select my country to egypt as i live

And i didn’t use any type of vpn at all

[olive dove]

repair your game, and make sure that you have stable internet connection.

[proper marsh]

Pubg is better than free fire🤣 🤣

[olive dove]

your account is considered to be in European economic area, to abide by the EEA rules you can't change your region/country.

[lunar moth]

But iam not on euro

Iam sure there is a mistake

I didn’t use any type of vpn or anything at all

And everything was okay

That suddenly i found

There is no field to change country

[olive dove]

It seems to me that you have changed your region before, and it get locked now.

[lunar moth]

No i did not change it before

[olive dove]

Then, contact in-game customer support for further assistance.

[lunar moth]

There is no one answer me

Just bot

And end the conversation

And now iam stuck on idk what country iam on

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lunar moth.

[lunar moth]

Its okay but bot ending the conversation

There is no conversion i can type

Btw if i press on transfer data out side eea

What this option do ?

@olive dove

[sick shale]

It will delete your account.

[lunar moth]

omg

I have to find a solution and idk how to connect with someone over there

[sick shale]

There is no solution for this except creating a new account, You have probably selected a European country as your region while registering.

[raven summit]

Muhammad, did you understand what I said?

[patent otter]

Hi I need help

[olive dove]

I did and i answered you. It seems like the review page does not load properly at your side. This might be an issue with the game client or your internet connection. So fixing both should get it working.

[lunar moth]

@sick shale so if i used vpn on egypt i can find bounce challenge and other future ?

[sick shale]

No

[lunar moth]

😅

Okay thanks

[sick shale]

We do not recommend usage of VPN btw.

[patent otter]

My account has banned for no reason it’s from season 1 plz help me

[polar marsh]

@patent otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven summit]

My internet is not a problem
Because if there was a problem in the experimental section, it should not have been the option to send
Isn't this a public problem?

[night cloak]

Hello i ask of i use vpn in tdm i got ban for use vpn ?

[olive dove]

No, video review worksfinefor me.

[olive dove]

Using VPN is not recommended.

[raven summit]

I think I was fired

[olive dove]

You won't be able to run the videos if that is the case. Maybe you need to report this as a bug in the game so it can get your account checked.

[storm flume]

Please do not use languages other than English, @raven summit. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I know vpn it's not good but i have problem with tdm it's not working without vpn i don't know why

When i start game tdm or room 1vs 1 i can't see players for 5 minutes i have redmi note 8 pro with 48 ping and good network

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @night cloak.

[raven summit]

Mohammad really forgive
Now I remember shrinking the mobile screen.
I enlarged the page and brought the option to send.😂

[olive dove]

Good job.

[raven summit]

I have 80% correct judgment, okay?

[short quartz]

How do I get to rank rewards

I reached diamond

And Ik I get an awp skin for five games in diamond

[olive dove]

From the season tap, should be in your menu or in the tap list at the bottom of your screen.

[short quartz]

Thanks bro

Mad props

[olive dove]

You are welcome.

[little wind]

is the automatic server changer bug fixed?

[jade nest]

Yes,it was fixed long time back.

[cobalt fulcrum]

If experienced players create new accounts, why are they banned in like 5-6 games ?

[night cloak]

Mam,sir anyone here pls i need support

Regarding PMNS

[little wind]

ah kkk thanks thanks

[brazen birch]

Is this real?

PUBG 2.0?

[golden flicker]

ye

[night cloak]

it is real
this is a support channel for PUBG Mobile global version
you can discuss about it in #chat

how can i fix parameter 2123 login bug?

[night cloak]

email login?

yes

[worldly shoal]

if someone stolen my pubg acc ( high value account ), is there anyway to unlink the email login?

[night cloak]

yes@worldly shoal

[worldly shoal]

how?

[night cloak]

you can fix it in game support

with that annoying bot

[worldly shoal]

they added twitter and link 3

[night cloak]

Ye

you can fix it

i have experience with that

can you try logging in after some time if that didnt work
Report it in #old
Email login feature is still in beta stage so there might be some errors

@night cloak

[worldly shoal]

what is needed @night cloak

[night cloak]

Ye there is too much errors

FB error tho

[night cloak]

no it is not possible to unlink email

its possible

[worldly shoal]

@night cloak how can i tell tencent about stolen account?

[night cloak]

30 - 60 days

[worldly shoal]

they believe me?

[night cloak]

try ing support @worldly shoal

[night cloak]

via Customer service

[austere totem]

<@&481161015728406538> my account got hacked

[clear spindle]

Contact in-game customer service

No need to mention the role for this.

[austere totem]

I have my twitter login and the hacker logged in all other of his logins

In game support is not available for india bro @clear spindle

[clear spindle]

Nothing we can help you with this.

[night cloak]

Xdd

[austere totem]

@clear spindle are you a mod here ?

[clear spindle]

Indeed I'm.

[clear spindle]

Let him know to read the #faq 2.12 @night cloak.

[night cloak]

he is muted

idk if he can see that channel

[clear spindle]

Tell him to refer this: #questions message

[night cloak]

ok ty

[clear spindle]

You're welcome.

[night cloak]

ok i will

[clear spindle]

FYI, @austere totem we Discord staffs cannot help you with account related issues and could only assist you by redirecting to the in-game customer service.
As Tencent Games has removed the services for users in India they might not be able to assist you. Please refer this: #questions message

[sick yacht]

Hello I accidentally changed the server from Europe to Asia to play now is not possible help

[clear spindle]

You can change it after the cooldown.

[sick yacht]

Or you can return the server or I had a diamond third became bronze fifth

Consider the season just so played

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

Nothing we can do about that.

[sick yacht]

I hear you can take off the cooling.

I can play in Asia because of the high ping

I can't wait two months.

There will be no interest in the game

[clear spindle]

We're not affiliated with in-game customer service to help you with that.

[sick yacht]

How to contact support in-game

Not with a robot

And with a real person

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sick yacht.

[clear spindle]

That's the only way. 🤷

[burnt pier]

Can you tell me what is the problem i did?

[jade nest]

Refer to #faq 4.11

[night cloak]

Let ppl unlink the email lol

[onyx dagger]

As it (Email link feature) is still in the BETA version, @night cloak, it is not possible at the moment.

[night cloak]

O

[onyx dagger]

Yep.

[pale surge]

My game is lagging too much when enemy is near my device is Redmi Note 7 Pro 6GB Ram 660 Snapdragon with good WiFi connection any solution

[jade nest]

Refer to #faq 4.8 and 4.9

[drifting minnow]

when is the next metro royale new chapter planned?

[onyx dagger]

Let's not self promote, @unkempt tide.

[night cloak]

Hello one friend Stolen my clan What can I do?

And my name stolen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, .

[celest shadow]

There will be a new chapter for every new season.

[slender roost]

Who are the dev here ?

[steep mirage]

I cant download any maps or those other downloads
It says connection is unstable but i use a wifi with a decent speed of 75mbps and the ping is also good

[celest shadow]

We are not the developers, but how can we help you?

[slender roost]

u can't help me

[celest shadow]

Please try using a DNS, you may refer to subpoint 4.5 in #faq for further instructions.

[steep mirage]

Ok thanks

[steep mirage]

Can you guide me to which dns provider to use

[slender roost]

try 8.8.1.1

[steep mirage]

Ok

Thanks

[celest shadow]

You may try 8.8.8.8 or 8.8.4.4.

[steep mirage]

Ok thanks

[vital wraith]

When people say "repair your game" how tf do you do that without the game loading last the repair button so fast

[celest shadow]

You can log out of your account to access the Repair button in the log in menu, @vital wraith.

Please make sure that your account has been linked to any social media account(s), a maximum of two before logging out of it.

[vital wraith]

[celest shadow]

Please refer to my messages above, @vital wraith.

[vital wraith]

Got it, thanks

[celest shadow]

Awesome! Have a nice day ahead.

[night cloak]

?

[celest shadow]

We cannot do much to help you in this regard. Please contact your friend and deal this matter with him.

[steep mirage]

I tried that dns 8.8.8.8 and 8.8.4.4 but still nothing happened

[night cloak]

country?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @steep mirage.

[slender roost]

India

Ig

[steep mirage]

Ya

[slender roost]

rip

[normal fulcrum]

The game is banned @steep mirage and we don't provide support for korean version

[steep mirage]

Ok

[fringe spear]

Hello, PUBG MOBILE. I know that you are very busy duo to the large number of messages. I had no proplem with my account.My account has been banned for no reason i don’t violation of user agreement.
I ask you to solve my problem as soon as possible,because Im wronged , thank you,PUBG MOBILE.
Id: 545590412
My account name is ramigazal

[polar marsh]

@fringe spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drowsy basalt]

Hello, PUBG MOBILE. Iknow that are very busy due to the large number of messages. Ihad no problem with my acconunt. My acconunt has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5296241189

The name of the account user:AhmedAlkhoja

[polar marsh]

@drowsy basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy stag]

Can i know what is pubg new state

@jade nest

[jade nest]

That game has Nothing to do with this server, You can use google or ask about that to people here in #chat @edgy stag

[edgy stag]

Ok

[hollow heath]

Hello <@&481161015728406538> my account recently got hijaked by some dude

He gift his account popularity and used all my uc

I want to change password

@thin halo help me urgent

I can login my account and he can also login mine

[clear spindle]

I believe I have answered you to contact the in-game customer service for this.

We staffs in here could not help you with this rather than redirecting you to in-game CS. And please don't use the moderator role mention unless it's a server emergency.

[hollow heath]

Ok

@clear spindle I cannot find in in game customer

Where should I go in game customer

[storm flume]

Please contact the customer service via the in-game settings for further assistance, .

[hollow heath]

But what is the steps

[clear spindle]

State your issue with them.

They'll provide you a solution.

[lean wedge]

Hello sir moderator can u check my post?

What can i do in this case?

And what about getting same problem again in the future?

Is it glitch? I am only person reporting this?

[hollow heath]

Ok

[lean wedge]

Is there a problem with IOS?

[clear spindle]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

@lean wedge ^^

[radiant shoal]

Anti-aliasing still not available?

[lean wedge]

Nop

[radiant shoal]

When will be fixed ?

[lean wedge]

They said soon but it was month ago lol

[radiant shoal]

Yeah man

[hollow heath]

@clear spindle how do I link my phone number it says require valid uid

[faint sail]

Any hackers here

[wraith patio]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id The name of the account user حسن عماد

[polar marsh]

@wraith patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep sun]

Which linked u hacked bro tell me

[hollow heath]

Facebook login got stolen

He can access my account and I cal also access

[steep sun]

Do you have u old Gmail

[hollow heath]

I changed password also

I have

[steep sun]

And u have 3 rd linked

Email linked

[hollow heath]

Only Facebook and email linked

He has my Facebook login

[steep sun]

Why bro see you setting if here another linked

[hollow heath]

Only Facebook

[steep sun]

See u setting bro dm and send screenshot

[hollow heath]

Ok

This

[night cloak]

Please help unable to join game why?

[strong nimbus]

Doesn't it show any notification?

Few days ago i reported a hacker, now profile picture of that hacker says BAN, but in ban tab it says that account is marked as suspicious and i am not getting achievement, only thing im asking for is my marshall achievement. So what can i do?

[polar marsh]

@strong nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

You will only get the achievement done if you get the ban message in-game.

[hollow heath]

How to logout from all devices ?

[timid flower]

Can i get 1.3 version beta latest download link for ios

@jade nest can u help me with beta link for ios

[jade nest]

The 1.3 beta version is live! Check out new weapons, a new vehicle, and a new map!

iOS
https://web.gpubgm.com/m/download.html

Android (x32)
https://web.gpubgm.com/m/download_android.html

Android (x64)
https://web.gpubgm.com/m/download_android_1.html

[jade nest]

Ingame Account or social media?

[hollow heath]

In game

Some one can login with my Facebook

@jade nest I changed my Facebook password still he can login

And I cannot link my number and unlink Facebook account

[jade nest]

Did you enable 2Factor Authentication in fb?

[hollow heath]

Help plox he used 800uc

[hollow heath]

Yea

Thanks how my Facebook account was saved

I changed password also 4 times and logged out of all session 😣

[jade nest]

If you have enabled 2FA in fb account,then he can not login without your permission or with the code

[hollow heath]

He did login

I asked him login and show me he did login

Says logged in from another location in game

I think he is hacker

[jade nest]

What other social media you have linked in your game Account?

[hollow heath]

Only Facebook

It shows only Facebook for me

I am on ios

[jade nest]

Did you link email into the account?

[hollow heath]

Downloading game on android phone

[hollow heath]

I did link email

[jade nest]

Then Change the password for that too

[hollow heath]

From email account?

[jade nest]

No, logout your account,then click email login and Change your password by clicking forgot password

[hollow heath]

In game?

[jade nest]

Yes

In-game

[hollow heath]

OK imma do that now

On android I linked with gmail

Should I change password for that also:

[jade nest]

Change all passwords Whichever you have linked

[hollow heath]

He only has my Facebook information

[hollow heath]

Oks

[crude mantle]

do i have to be a certain rank to get weekly report?

[jade nest]

Refer to these messages@crude mantle
#questions message

[hoary nebula]

Anyone can u help

Can we unlink game center

Hacker got in id and has linked game center

[crude mantle]

what happened to weekly report option its not in the game anymore?

[hoary nebula]

I got access to facebook and now i can login through fb

But he keeps on loggin in through game center

I enabled 2fa in fb after i got in to that

But he keeps logging in

Plss help mee unlink itt

@jade nest

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary nebula.

[hoary nebula]

I already did

Didnt help

[celest shadow]

Please understand that we are unable to assist players with account related issues here on Discord, @hoary nebula. We recommend contacting the customer service to help you unlink the unauthorised person's social media account.

You may use the instructions below as a guide:

[hoary nebula]

Aye thanks

@celest shadow can u check private msg pls😄

[celest shadow]

Sure.

[night cloak]

Unable to join game any help i repait and report help please

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5263699159

The name of the account user
47 moscu

@PUBG MOBILE#5879
@PUBG MOBILE#5879

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Please state your issue more briefly, @night cloak.

[zealous mica]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id51229661547

The name of the account user ๖هتـان๖

[polar marsh]

@zealous mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough hamlet]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5135421025

The name of the account userjokerhmd

[polar marsh]

@tough hamlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow heath]

@jade nest I unlinked from Facebook

That dude still have my info

And he is using Sweden number he said he is using vpn and his location is morrocco

[digital oracle]

If my account was linked to my Facebook only and my Facebook was hacked, is there anyway tencent PUBG can bind it to another Facebook.

[hollow heath]

No

You need gmail

Should link your account to 2 source

I had mine linked to Facebook and gmail also email

So I remove access to Facebook

[median swallow]

Hi i got this problem where a 4th terminator but not im unranked even tho i got the killa

Kills*

[hollow heath]

Now I can login with email from iOS and gmail from android

[digital oracle]

I see

[celest shadow]

Your account may be marked as suspicious, due to multiple reports from players, hence why you are not able to enter the regional rankings. You will need to be patient and wait until your account is no longer marked as suspicious. Thank you for understanding.

[median swallow]

how long does it usually take? am clean and i know i'm lmao i got videos too of my gameplays

[celest shadow]

I cannot give you an exact estimate, sorry.

[median swallow]

alright but i wont get a ban tho? if am clean

been playing since season 2 and on season 10 i got like 18 k/d but never got this problem before

[celest shadow]

Of course not. Being marked as suspicious is just a step for where the security team will look into your games and verify if cheating took place or not.

[median swallow]

owh okay i see, thank you

[hollow heath]

@celest shadow bro

I changed my Facebook password and unlinked also I changed my password of email that was linked also I changed the gmail password still that guy has access to my account

I contact in game support they told me to unlink

[hoary nebula]

Is there any other social media account linked to the game?

[hollow heath]

Gmail

Email and Facebook

How do I know exact registration date of my pubg account

[short galleon]

is armored alliances under maintenance?

[jade nest]

The last achievement (Linked)from this SS should be the one.Check yours
https://cdn.discordapp.com/attachments/481200416349224980/810541207804968990/Screenshot_2021-02-04-11-38-08-82_dac7cc7571c39b392df64923967cf7da.jpg

[sick shale]

@short galleon Maybe, try again later

[short galleon]

i changed my flag before entering it today, is that why?

[sick shale]

I don't think so

[hollow heath]

How do I send screenshot of oldest payment

@jade nest

That guy wants my help to steal account of others

[jade nest]

Upload your screenshots on imgur.com and send that as a link to them

[hollow heath]

He is programmer

[hollow heath]

How do I find

[jade nest]

Your receipts?

[hollow heath]

Yea where can I find them

[jade nest]

Search Proxima in your gmail account through which you purchased UC in account from play store.

[hollow heath]

Google purchase ?

Ok

[jade nest]

Yes

[hollow heath]

I have sms on my phone

Should I send that or the one you said

[glass pewter]

New premium crate will come after the current one?

Or will there be a custom crate before another premium comes out

[jade nest]

They asking receipts so use the mail thingy@hollow heath

[hollow heath]

Ok I got

Now how I send ? Imgur?

[jade nest]

@glass pewter we don't have any information regarding that.

Yes upload them on Imgur and send them as a link@hollow heath

[glass pewter]

ok

[crude mantle]

is weekly report removed ?

[lean wedge]

@lime juniper i saw some youtubers complaining about same issue or similar

I recieved it after restarting the game after a glitch

[sick shale]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[lean wedge]

Would be nice if someone brought this to pubg officials

[hollow heath]

@jade nest I sent the link I got message saying wait for 60 days 👌 thanks for help

That guy is from Sweden

How can I report his number

[night cloak]

Hii. i have a 1 problem, i play on my account and any hack my account..... i want to unlink mail

Hi... on my account enter any people can we help me?

[dreamy zinc]

Hello my id got one day ban from 24-2-21 to 25-2-21 although i wasnot using any kind of hacks. I was on Ace 11 stars ⭐️ in MIDDLE EAST server and was about to get conqueror but my id was banned and my rank was gone. I did so much hard work on pushing my rank and i got banned without any reason. I want my rank back although my id has been unbanned now i have proof of my gameplay in recording. IGN: SNKĪ乡ĪHAWK ID:6789034513 Linked: Twitter

[polar marsh]

@dreamy zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Contact in-game customer support for further assistance.Take help from thi conversation

[vast frigate]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id   5234885842

The name of the account user  BBS女DIESEL'

[polar marsh]

@vast frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jaunty adder]

How do i fix the Pubg Mobile Beta Version crashing it just crashes right when i log in.

[onyx cairn]

iOS? @jaunty adder

[jaunty adder]

Yes

[onyx cairn]

Please wait for an update as this is usual for Apple devices.

[jaunty adder]

Alright thanks for the help

[onyx cairn]

You're welcome!

[supple wing]

I tried to log in from more than one mobile phone and more than one computer, and changed the internet, but to no avail

[sick shale]

@dense sage Advertising isn't allowed, Read #735483472432594994 please

[celest shadow]

Where are you from?

[supple wing]

Egypt

[celest shadow]

Which social media account do you use to log into your PUBG MOBILE account?

[supple wing]

I log in by email

[celest shadow]

Can you try logging in using one of your linked social media accounts? For example, Twitter, Facebook, et cetera.

[supple wing]

no

[celest shadow]

Do you not have any of them linked?

[supple wing]

no

[snow snow]

Some info about pubgm 2.0 please

[celest shadow]

Are you on Android, iOS or emulator, @supple wing?

[hollow heath]

Oh and how to report website

[celest shadow]

All official news will be announced in #news. Feel free to keep an eye on this channel or follow the channel to your own server.

[hollow heath]

I cannot find option on in game support

[celest shadow]

What website exactly, @hollow heath?

[hollow heath]

It is a site that looks very legit tournament site

Can I send you link on dm?

It asks for Facebook login and very convincing

When you click on register

I registered and my Facebook info got stolen now he has access I also have access to my account

I reported that in game now waiting (60days)

I want to report that website

[celest shadow]

We are unfortunately unable to do anything with websites, @hollow heath. Please avoid any websites that asks for your personal details, account security is your own responsibility and should be protected at all times.

[hollow heath]

Alright

Looks like this

[celest shadow]

Thank you for your understanding.

[supple wing]

Android & emulator

[celest shadow]

There are legit and scam websites. Please be vigilant. If a website requires you to input your login details, you best bet that it is a scam website that will attempt to steal your accounts.

[hollow heath]

Okay thanks for this information 👍🏻

[celest shadow]

If you are logging in using your Android device, please ensure that you have enabled the Automatic date and time, as well as the Automatic time zone options.

[night cloak]

Can the password for my email login be changed?

[exotic moss]

I have question

Reset data pubg mobile

If it didint works uninstall and install

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @deep creek.

[exotic moss]

Are configs like 60 fps unlock are banable