questions

[hybrid tartan]

my acc is 53 level

[short quartz]

Yessir

[quiet abyss]

All off line in server mina

[sick hull]

I lost a lvl 83 account

[odd cave]

@clear spindle can you send the latest PUBG MOBILE global version website

[sick hull]

I had both time traveler skins the white one and green one

[night cloak]

no moderators are online state your issue there and wait for their response

[odd cave]

I mean that website starts with web.pubgm

[clear spindle]

Please contact the in-game customer service, @sick hull.

[sick hull]

Alright

[clear spindle]

Gimme a minute.

[hybrid tartan]

i have no option for twitter

now

[odd cave]

👍

[sick hull]

Aye bruh I do get my pubg account back does anyone want it cause imma be moving to console

[night cloak]

@odd cave

[odd cave]

Thanks brother

[hybrid tartan]

@clear spindle

[odd cave]

Thanks for spending a minute for me @clear spindle

[clear spindle]

@hybrid tartan

[hybrid tartan]

umm how do i change fb acc

could i know that

pls

dont bullie me for being indian

[clear spindle]

We cannot assist you with those.

[hybrid tartan]

cant we change fb acc?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen axle]

I have problem of UC

[mortal apex]

Can you please elaborate, @frozen axle?

[frozen axle]

@mortal apex this i always charge uc make discount

[mortal apex]

Can you translate what is written?

[frozen axle]

Alert' discount 8400 uc

@mortal apex says because bad way payment use

[celest shadow]

Where did you purchase your UC?

[wise fox]

Hi, how long does it take for customer support to get on my case ? (aka unlinking social media) please

[frozen axle]

@celest shadow my firend charge for me

[brittle hound]

Hey I need a staff assist here!
I got something that I think is a fraud!
So plz DM me(:

[wise fox]

@mortal apex it says it got deducted 8400 uc for buying from illegal platform

[frozen axle]

@wise fox how is that my friend charge illegal for me ?

[unique gull]

@celest shadow

[wise fox]

either he bought it through another currency to get it cheaper, or on some websites that charge cheaper, or he issued a refund from his bank (if he paid with his own money) after you paid

[clear spindle]

He might have used an unauthorized way to make payments. Only from in game or from https://www.pubgmobile.com/pay is recommended to make purchase.

@brittle hound You may DM me.

How may we be of assistance, @unique gull ??

[wise fox]

what about me 😦

[clear spindle]

Within 60 days.

[wise fox]

rip

ok thanks :x

[unique gull]

Who won this?

@clear spindle

[frozen axle]

@wise fox hiw can i fixed this i need to charge uc or my uc back

[unique gull]

Hello?

[clear spindle]

Hold on.

[clear spindle]

You cannot get those back. Feel free to contact in game customer service for further assistance.

[naive kayak]

I need help my account had been stolen

[unique gull]

@clear spindle no problem my guy

[wise fox]

@frozen axle you can't get it back,show that screenshot to your friend and try to get your money back

[mortal apex]

You may contact the Customer Service in-game,following this conversation might be helpful, @naive kayak:

[naive kayak]

Where can I send this details

[frozen axle]

@wise fox ok how i can charge again if he get my money back

[mortal apex]

Please refer in #faq 5.3.

[naive kayak]

What

[frozen axle]

@clear spindle not help or i cant get good assistant

[wise fox]

@frozen axle from the game shop or https://www.pubgmobile.com/pay

[clear spindle]

It may take up to 30 days from the event end before the winners are announced, @unique gull.

[unique gull]

Ohh I see

So no confirmed winners I suppose

It’s just that the last event was announced earlier

[mortal apex]

You can contact the Customer Service by the Login Page or in Settings > Basics > Scroll down,you will see a Customer Service icon, @naive kayak.

[unique gull]

@clear spindle thanks bro bie

[night cloak]

Can you give the timing details not the date when update will come just timing when official apk of 1.3 will available in website

[clear spindle]

Information regarding this will be announcing on #news, @night cloak.

[gritty glade]

I have a question.
Suppose, i am Playing PUBG MOBILE global, but i found in My match Korean Version Hacker & I Reported him/her.
In case, if cheating found and he was banned then i Receive Ban Message In GLOBAL version Mail BOX? Or not because the hacker is on Korean Version ( Under KRAFTON)

[sand path]

You should receive it and have the lost points restored, let me know your ID if he got banned after your report and it didn't happen.

[gritty glade]

@sand path No dear. I am asking for education purposes.

[sand path]

The answer is yes.

[gritty glade]

@sand path one more help Dear. The YouTube channel selling sharpshooter keys and hacks, but in Yt channel owner doesn't mention his character id or username, how to stop those YouTube channel by reporting in #cheater-reports

[sand path]

Report here:
http://bit.ly/37Lgfbm

[gritty glade]

👍

[polar marsh]

@sinful halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty glade]

Is It True That, PUBG Korean Version Also Run Under Tencent?
Because cheat penalties and cheating detection Action Successfully done Same Like Tencent?

[sand path]

The communication is just very quick.

[gritty glade]

Means?

[sand path]

Suppose you report a KR account in #cheater-reports, it is sent over to Krafton

[marble helm]

I have a question.
Suppose, i am Playing PUBG MOBILE global, but i found in My match Korean Version Hacker & I Reported him/her.
In case, if cheating found and he/she was banned then i Receive Ban Message In GLOBAL version Mail BOX? Or not because the hacker is on Korean Version ( Under KRAFTON)

[gritty glade]

Thanks dear again. @sand path 🤗

[sand path]

You will.

[gritty glade]

I am amazed, how you know each of small things and Queries about PUBG MOBILE, KRAFTON, Tencent etc.
@sand path 😁

[terse jolt]

Hello i would like to unlink e-mail from my account. I tried trough ingame support. I sent everything they asked from me but it Has Been over two weeks from their last response Can u please help ?

[sand path]

That is the only way.

[terse jolt]

Ah so im screwed but anyways thanks

[hollow dust]

Hello guys i need help its very important someone sent me massage and he said this is championship. I just need someone can check the link idk if this is hacking website or or fake or true

I was playing with this guy long time idk if the link is true or fake

[clear spindle]

Can you report it in #discord and also their Discord ID and the screenshot of the profile, @hollow dust ?

[hollow dust]

Ok

[lime juniper]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[fluid ore]

why doenst it work?

[nocturne grove]

my id server changed mistakenly @lime juniper can you help?

[dusk spindle]

can please you tell me how to unlink 3rd link

[sick shale]

You can't

[dusk spindle]

why

[sick shale]

Because this login method is still in beta and unlinking it isn't possible at this moment, You may contact customer service for further assistance.

[dusk spindle]

please i need to secure my account

please tell me the process

[sick shale]

You have to wait for the cooldown period to be over

[dusk spindle]

@sick shale can you please tell me process

[night cloak]

hi

[sick shale]

Because the word Usama is censored in-game

[sick shale]

Just state your issue and answer the questions accordingly

[night cloak]

i did the server accidentally in the middle east want to return to europe server again can you help me

[sick shale]

Unfortunately no, You have to wait for the cooldown period to be over

[night cloak]

please help me

[hallow gulch]

It's out of our reach, nothing can be done. Be patient and wait for the given cooldown to end.

[dusk spindle]

can please you tell me how to unlink 3rd link

[sick shale]

I have answered you before, There is no need to repeat the same questions

[night cloak]

please help me i changed it by mistake

i have 350 ms

[polar marsh]

@storm zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk spindle]

@sick shale can you please tell me process

[night cloak]

@hallow gulch pls

if you make a one-time server europe

I'm stuck in the middle east

[sick shale]

Not possible, Stop repeating please.

[sick shale]

Contact customer service in-game and state your issue properly.

[hallow gulch]

No one here works for tencent, we help guide the community. No one is able to help you, please refer to what you've been told above.

[dusk spindle]

@sick shale can you please tell me can i unlink my 3rd link

[night cloak]

oh sorry thank you

Well, can you give information about where we can reach

[sick shale]

You can't, Read my previous messages please. Repeating the same questions will be considered as trolling and punished accordingly

[dusk spindle]

ok thanks @sick shale

[night cloak]

Can you please give me the list of countries where phone number linking is available I have to try I will connect to that country vpn and see I will get option to link phone number or not I a temporary id it's imp for me

[solar moat]

Hello,PUBG MOBILE.I know that you are very busy due to the large numbers of messages. I had no problem with my account. My account has banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you , PUBG MOBILE
The account id 5359099744
The name of the account user Ēīįīįūī

[polar marsh]

@solar moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I wanted to come here for help because a friend told me that he solved his problem here, I'm sorry if I disturbed you

[sick shale]

I don't have the list, @night cloak And we do not recommend usage of VPN.

[night cloak]

Yes but I will use in any temporary id

[sick shale]

Can't help with that sorry

[night cloak]

@hallow gulch So can you tell me where to get help

Ok

[void token]

Hi rebel I talked to you a few months ago when my account got hacked and now it’s banned is there a way I can unban the account please I tried to contact pubg support so many times when my account got hacked and did not get any help could you please help me

[polar marsh]

@void token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@void token If your account has been hacked and illegal activities were made on it, and it affected the game experience or other players' game experience, the account will be banned no matter who operated the action.

[night cloak]

@celest shadow buddy please check DM

[random hinge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5234675726 The name of the account user Ahmed،Mahmoud

[polar marsh]

@random hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy flint]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy flint. Remember to read through #faq before asking questions in the support channels.

[rich vector]

I need help, my uc are gettin deducted for no reason

[craggy flint]

My account has been hacked It needs help. Can the 3 link be removed?

[feral forge]

contact the in game customer service. @craggy flint

[normal kettle]

Hi

I have a page on Instagram and support the game Do I get a hashtag for content creators?

[sick shale]

There is none, PUBG PARTNER title can no longer be acquired.

[craggy flint]

@feral forge They did not help me

[normal kettle]

No, I do not want a hashtag partner, I want another hashtag

[mortal apex]

The Customer Service can only help you with account related issues. Since they receive a large amount of support requests,you may wait for their response or start a new conversation, @craggy flint.

[timber oak]

Hello PUBG company. My account has been banned for reasons that I do not know. I do not use the hacker system and I do not use any system of cheating in the game, and I have been banned and wasted all my efforts in the game, from every level of play and level of killing, and despite that I play all methods of respecting the rights of the game and respecting its system despite that the account was banned Pay you back, PUBG company, return my account, I am not doing anything wrong Thank you, the great PUBG company, and thank you to our valued PUBG customers. We wish you a good night
ID : 5395063406
NAME : 。ĪBĪOĪSĪS

[polar marsh]

@timber oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse solstice]

I wanna contact support about me switching to KRJP by accident how can I contact support so I will be able to return to my server(Europe)?

[half sapphire]

Why isn't 60fps supported on Redmi Note 9 Pro as yet?

[fallow mason]

Do your linked with Facebook or s
Something . If yes , You can unlick in the linked app's settings.

[fallow mason]

From customer service option in settings

[north seal]

why has the ping in game been higher the last 2 weeks?

[vagrant nova]

my fb profile photo is not showing even though its connected with it someone help

[half sapphire]

Is that gfx tool safe or not? Or you get banned for using any?

[storm flume]

Use of unauthorized third-party software or methods, @half sapphire, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[fallow mason]

Is your network alright ?

[north seal]

ya, its just pubg

[fallow mason]

Try re-installing pubg ;)

[north seal]

normally i sit at 20-24ms, i dont go lower than 40ms, and sometimes up to 110ms in scrims

[vagrant nova]

my fb profile photo is not showing even though its connected with it someone help

[north seal]

@fallow mason when i switch to my alt account there is no issue, its just my main account

[polar marsh]

@floral yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

You should select the pfp and set in pubg Avatar.

[north seal]

even the main menu is laggy on my main account, but not on my alt

doesnt make sense

[fallow mason]

Try contacting in game Customer Service

[fallow mason]

PUBG players on the Redmi Note 9 Pro, not even this is possible despite the game supporting 60fps on mobile. ... Here, you can tweak the graphics to HDR and even the game's frame rate to high fps, but players on Redmi Note 9 Pro are currently stuck on the 40fps cap.

[upbeat gorge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 510235739
The name of the account user 「TRZ」ｗｉｘ

[polar marsh]

@upbeat gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting quail]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5109801107

The name of the account user 『NFR』xii'bon

[polar marsh]

@drifting quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quasi crown]

Me and my friend just got completely griefed by two guys in Metro Royale. Can we get our stuff back?

[dull wren]

Hello Pubg Mobile I don't know why I am crashing in pubg if I am on game

[high sinew]

Hello, I changed the server and there are high delays, can I change the server without waiting 60 days?

[sick shale]

You can't

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @dull wren.

[sick shale]

No

[dull wren]

Hmm

[native hedge]

Hello guys, I'm facing a problem
"Account has logged in with a newer version of the game, and can no longer log in with an older version. Please update to the newest version"
This happened on all my 3 devices
my iPad and phone and PC emulator
all of them up to date
all of them running latest version of PUBG
also I've tried doing the repair in the loading screen, didn't work
also tried the help section also didn't help
I tried uninstalling and reinstalling multiple times but didn't work either

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @native hedge.

[simple island]

@polar marsh any person from pubgm support is here i not want to talk to just bot what is the important of support if no one talk to u my account is banned randomly for no reason at all at the season update why ????? i want to know why and i want the reason with a proof with video for my last game i played and i just paid for the royal battle pass and i have uc in the acc is this bad luck or what < my id : 5689096979 my user : Aliferous611

[polar marsh]

@simple island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wary musk]

Can we buy daily special bundle more than 5 times?

@polar marsh can we buy daily special bundle more than 5 times

[sick shale]

Can you take a screenshot of the event?

[eager vine]

@polar marsh hacker had unlinked my account from social media how can i get back?

[outer mason]

My accont was stolen, I have spend more than 5000$ in it, how Can I get it?

[weak sun]

Any esports moderator there ?

@onyx cairn

[night cloak]

@PUBG MOBILE my account is banned randomly for no reason at all at the season update why ????? i want to know why and i want the reason with a proof with video for my last game i played and i just paid for the royal battle pass and i have uc in the acc

my id : 510287042
my user : S2٠Mlk

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eager vine]

@storm flume hi

[vagrant nova]

checked

i

t

[visual iris]

It’s not really support but I was thinking it would be cool if pubg added a way of trading clothing and weapon skins. That way people would stop selling accounts and instead trade with others. Pubg could even charge a bit of uc after every trade in order to earn revenue from it as well. Just a thought.

[potent heath]

In the metro royale do you keep the mythic skins and they go to your inventory?

[lunar forge]

👍

[eager vine]

@polar marsh hacker had unliked my social media account. Can i get back?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @eager vine.

[sick shale]

You can share your suggestions in #old

[potent heath]

In the metro royale do you keep the mythic skins and they go to your inventory?

[sick shale]

Can you elaborate?

[potent heath]

In #media i saw people with mythics is metro royale do do those mythics go to your inventory or just metro Btw I'm not a fan of metro

[sick shale]

Metro Royale stuff can be only used in Metro Royale mode, And these are not skins but armors.

[wary musk]

I bought prime on 22 feb and playstore has mentioned 22 march for next payment so what does that mean i should be getting my uc for 30 days

22 feb to 22 march is 28 days so i will get 40 uc less why 😩

[robust eagle]

Hello, PUBG MOBILE. l know that you very busy due to the large number of messages. l had no problem with account. My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to cpmply with the terms and integrity of the game

l ask you to solve a problem as soon as possible because l
am wronged. Thank you, PUBG MOBILE

The account id576595937

The name of the account userTM丨Ghaida

[polar marsh]

@robust eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand rock]

Can i double my evo level using " exp card " ????

[sick shale]

I don't think so

[grand rock]

How to rise evo level quickly

[potent heath]

Will season 18 rp have 2 mythic outfits like this season?

Since yknow 3 years pubg mobile was released

3rd anniversary

Something special

[sick shale]

No information

[meager pumice]

Will be infos in future?

[chilly goblet]

#questions Good evening! January 31, 2021 my profile in PUBG mobile was blocked due to: shots in the
heel of foot, for 10 years. Please help resolve this issue. My id: 5207485364 , DÇ๛Rºbìn

[polar marsh]

@chilly goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@rustic forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quasi meadow]

https://prnt.sc/1047epc never played with hacker why i get 1week ban?

[polar marsh]

@quasi meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder crest]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 6844993580
The name of the account user『Ne』ĥHesham

[polar marsh]

@elder crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint yoke]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned because of someone that hacked my account and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5229296679
The name of the account user gunÈLChªPø

[polar marsh]

@flint yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

my account has been hacked

[hallow gulch]

Contact in-game customer support.

[night cloak]

@hallow gulch no replay when they replay hacker will unlink it

[tiny zealot]

What's up with the local chats, like it's supposed to be English but it's flooded with Arabic

[hallow gulch]

Wait for a reply from the support team, state your issue clearly with full details and fill the information needed. As only customer support are able to help you with account related issues.

[floral axle]

How can I avoid the stupid glitch with teleporting during the jump from plane?

This bug has been around for MONTHS and it still hasn't been fixed

[night cloak]

@hallow gulch the hacker change src version

[hallow gulch]

Please change your login details, and wait for the new update.

[night cloak]

@hallow gulch okey Thanks

[hallow gulch]

Feel free to report such in #old.

An admins letter,
''You cannot delete your PUBG MOBILE account unless it was created in one of the European Economic Area regions.''

[icy shard]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 592060751
The name of the account user 『O一』FLAMA

[polar marsh]

@icy shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant finch]

Hello, my account, like many others, was blocked due to not registering damage in Fun Park.As a result, my account was banned for 10 years. please help me! I didn't use any third-party apps, didn't change the game files, and played fair.
ID : 5261565936
Game nickname: موسگو〆　
Device : redmi note 8
Network : Wi-Fi
Country : Morocco

[polar marsh]

@distant finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[balmy jackal]

so am I missing something or is it that we can't switch to "All" by default? It switches back after the first gameplay.

[runic kraken]

Hay cv

[night cloak]

Any admin is here to help me ?

[runic kraken]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5227865413
The name of the account user HR TIMOR

[polar marsh]

@runic kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river spade]

Anti aliasing still disabled ?

[marble shard]

These things pop up when I try to buy prime plus I’m unsure why and idk how to fix it. I restarted the game many times as it told me to.

[opaque crow]

I want change my server

[whole glade]

my server gllitched from asia to na it is not my fault and now i have 460 ping stable

i cannot record solo gameplay:(

[opaque crow]

@torpid quail

[hallow gulch]

Unfortunately, nothing can be done. Please wait for the cooldown to end.

Sadly, no one here will be able to help either.

[hallow gulch]

Yes.

[night cloak]

How did pai get mvp

[hallow gulch]

Happens when you choose a UC pack but proceed with not buying it, it stays as a shortcut to complete where you left off.

[glossy folio]

‏my account was banned by mistake, can you help me? Thanks in advance

[polar marsh]

@glossy folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

That's not the global english version, is it ?

[night cloak]

It is

[marble shard]

Yeah but usually it’ll show that I didn’t purchase something on top . But it’s not doing that.

[hallow gulch]

Most likely, the person might've restored more health, ran or did anything more than the other player. Damage and kills are not entirely the points calculated.

[night cloak]

Nope all he did was picked up a shotgun and died where as I picked up a shotgun, got a knock, then died

[hallow gulch]

It does, even for me. As I'm an android user, It shows on top of the screen. Maybe it's been updated.

[hallow gulch]

Lite ?

[night cloak]

The normal game from the american google play store

[hallow gulch]

That's not the statistics page, but it might be a visual bug.

[night cloak]

That was as soon as the game ended not from after the fact viewing it from the lobby

[tribal magnet]

bro almost my whole ace lobby is flooded with the poeple who uses the car glitch

that makes u invisible

[whole glade]

my server gllitched from asia to na it is not my fault and now i have 460 ping stable
i cannot record solo gameplay:(

[winged cloak]

How can I enter the beta?

[balmy jackal]

is there anyway to put mic and speaker on "All" by default?

[potent heath]

IMO question: Ok...Do you think there will be a season 100

[hallow gulch]

You've been answered already.

[hallow gulch]

Possibly, But Such can be sent in #pubg-mobile.

[hallow gulch]

The beta guide was removed from the pinned messages, So I'm assuming you can longer apply.

[hallow gulch]

I do not think so, you can check your settings either way.

[potent heath]

It's pubgm support? I need your support

[balmy jackal]

When I put it on All from the settings it changes back to team. Do you think it is important?

[median horizon]

My account has been hacked and got banned. What should I do?

[polar marsh]

@median horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

I do not use such, but if it's a bug. Feel free to report it in #old, to help make the game better.

[granite verge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5353975236

The name of the account user 亗『RAMBØ』亗

[polar marsh]

@granite verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lusty lark]

I mistakly change my server I want to change to Asia

[devout sparrow]

Hello,PUPG MOBILE. I know that you are very busy due to the large numbers of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use extrenal materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged.
Thank you, PUPG MOBILE

The account id 5720328199

The name of the account user ＲＯＳＥ́

[polar marsh]

@devout sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need help on iphone to android moving datat

i log in with gamecenter

how do i transfer to android data

[junior vault]

link your account with facebook or twitter

[hallow gulch]

You can link a social media account, such as twitter or facebook.

[night cloak]

how

where is the settings in pugb

[hallow gulch]

Go to your basic settings, it should be on the very top.

[night cloak]

oh

thx

cause i have monry in pubg

[lusty lark]

I mistakly change my server i want to change my server

[hallow gulch]

Wait for the given cooldown to end.

[lusty lark]

can you send me customer service email id

[hallow gulch]

Refer to this,
[e-mail]

[main crow]

One of our I'd got banned for 10 years before 3 months any possibilities to open it?

[polar marsh]

@main crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble shard]

Hey pixel you think if I was to uninstall pubg then reinstall it will that fix the issue or?

[hallow gulch]

You can try a routine repair instead.

[hollow trout]

Hi I paid for the rebate thing in advance at the first day of the season. Week 7, I had 45 ez mission cards and decided to use it on the missions because they expire. And didn’t see the small letters at the bottom that said it won’t count towards rebate if the ez cards are used. Is there any way to reverse the ez mission cards applied because there’s no way I’ll get my uc back with only one week of missions left

I paid 2k uc for those

[terse hedge]

Any fix?

[rapid bramble]

What is this poster about?

[night cloak]

do you have facebook app installed in your device?

[terse hedge]

No

[night cloak]

install it and try

[terse hedge]

Ok, will do

It’s weird cause I don’t have it installed and it usually works, but I guess I’ll install it

[feral forge]

@rapid bramble we do not have any information regarding that yet. 👀 let's look forward for it.

[rapid bramble]

Ok

[rotund niche]

Hey is there any way to unlink a social media on my pubg account?

[night cloak]

it will take 7days for the process to complete

[jade nest]

It is nowhere mentioned that if you use RP card to complete missions,your rp points won't be added in Rebate points.Those points should be counted

[rapid pilot]

there is somany cheaters in solo tpp, they are doing teamup with enemy ànd reached concqoror

[shadow plank]

@rapid pilot yeah it happens 2 time with me

[hollow trout]

I didn’t see or understand this part

[night cloak]

report them ingame

[rapid pilot]

al@night cloak howmany time report them, i meet them in platinum now they are in conqoror

[hollow trout]

I earned those ez cards. And they expire after the season. I had 45 of them. I don’t understand why I can’t use them

[rapid pilot]

@night cloak what is the panelty of teamup with enemy??

[shadow plank]

Guys one situation come here that is my friend who have 4 to 7 KD in pubg mobile when he killed enemy they report him

[hollow trout]

I reported teaming up in solo mode and I have video proof but all tencent did was say they’re under probation.

[jade nest]

That means,the points which you get from opening Premium crates, classic crates etc.And the point cards means,like,if you have some event in your region which gives you RP points cards(like the 200rp points,50rp points,100rp points) in reedem section of that event, basically the cards like you get at the start of RP(500points) which you can use next season.Those won't get counted

[night cloak]

if with hackers 1st it is 7days ban and a tier reset after that 10 years

[smoky flame]

hello,
I am not able to find matching in beta version 1.3 is there any solution I try to play on mobile and emulator both..

[night cloak]

Dont play BETA version on emulator it is against TOS

[hollow trout]

Ok. I hope you’re right griffin. I’d be bummed if the rebate thing expires along with this season and there’s no way for me to recover that uc

Thank you

[night cloak]

Play a different mode

[rapid pilot]

@night cloak they are not using hacks

[smoky flame]

I try on mobile to

no matching found

[night cloak]

Play a different mode

[shadow plank]

@smoky flame it took times

[hollow trout]

https://youtu.be/sTPOhchb_cg

Video proof of teamers in solo mode. Tencent didn’t do anything

[jade nest]

@hollow trout skip a mission and check if it gets added in the rebate section or not.It should get added for sure.Make sure to remember the rebate point before skipping.

[hollow trout]

I’ll try that. Thank you so much!

[feral forge]

for me. missions that i skipped with ez mission cards. and those rp point was also counted in that rebate thing. are you sure it didnt count for u? @hollow trout

[smoky flame]

I wait almost 15 to 20 minutes but still nothing try all servers and all mods.

[shadow plank]

@smoky flame most you tuber wait so much for making video

[smoky flame]

no problem for waiting but the match is not starting dear

[hollow trout]

I don’t think it did because there’s literally only one week left for me after I skipped my week 7 missions. How am I gonna get those points with just week 8 left?

[rotund niche]

Is there any possible way to unlink a single social media?

[night cloak]

beta version has less number of players so it may take time

[shadow plank]

@smoky flame as u know it banned in india try to change server

[night cloak]

yes

[rotund niche]

Do you know how to

[shadow plank]

@rotund niche yeah the one u don't use so much for login in pubg

[night cloak]

you need to have 2 social media accounts linked to your game account
**email does not count as social media **
then you can click on the unlinking accounts option

[shadow plank]

@rotund niche example I most used to login from Facebook not Twitter so I unlink from twotter

[rotund niche]

I got that but I have 1 for Facebook 1 for game center 1 for Twitter and 1 for apple

[cursive pulsar]

i reported cheaters but it got deleted why?

few mins

ago

[night cloak]

check the pinned message of that channel you might have reported in a wrong format

[shadow plank]

@rotund niche then bro watch yt video may it helps

[cursive pulsar]

i followed right

[night cloak]

ask it in #discord

[gloomy nebula]

My account just get hacked I use my facebook account to login and I get hacked 🥲 🥲 🥲 🥲

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy nebula.

[gloomy nebula]

Burh I can't get in game wtf

My account get hacked

Come on man

[clear spindle]

You can contact the customer service of Facebook and regain the access to the account and then contact in-game customer service from the login page.

[gloomy nebula]

I spent over 300 Dallas on the game bro

They did nothing

😭 😭 😭

[clear spindle]

Only they could help you.

[brave aspen]

I'm still facing the issue when player won't sprint in a proper way after driving, I've to prone down and then it'll work.

But RIP by then

[winged cloak]

How can I enter the beta?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @winged cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hybrid tartan]

hey i need help is keeping name of youtuber illiegal my friend is saying ill get banned

[worthy quiver]

Anyone have idea about the third linked accounts.

?

[dusky yarrow]

We want a server for Bangladesh,even Pakistan got their own server so why can't we?

[worthy quiver]

A friend of mine linked his number in my account

I tried but they didn't help

[night cloak]

Phone number cant be unlinked for now

That feature might be available in any future update

[mortal jolt]

Hey hey!

Can anyone help me.

[night cloak]

yes

[mortal jolt]

Well, my problem is I recently switched to KRJP, and I was grinding rank on Asia.

Long story short, I'm now bronze

[night cloak]

You have to wait till the cooldown end

[mortal jolt]

Any way I can switch back without having to wait till the cool down ends?

[night cloak]

no

[obtuse solstice]

Apparently I contacted PUBGM KR support instead of Global, however in global I cant find my issue in Support, what should I do?

I switched server to KRJP - I didnt knew there was a 60 day changing limit

[night cloak]

customer service wont be able to help you

[obtuse solstice]

Then what could?

[night cloak]

you have to wait till cooldown end

[obtuse solstice]

I am not gonna play on KRJP for 46 days with 400-500ms.

Also somebody told me they contacted support about it, and it got reduced for 3 days

[night cloak]

nothing can be done

[mortal jolt]

Same.

[obtuse solstice]

This was another useless update my Tencent, gj

[mortal jolt]

Why even put a 60 day limit?

Can I at least join a Asia team to grind?

[night cloak]

you can but you will get your points on KRJP server

[mortal jolt]

..

Then how am I supposed to grind on Asia!

[night cloak]

after the cooldown end

[mortal jolt]

But I'm grinding now

[night cloak]

You can grind in KRJP server

[mortal jolt]

Oh my god..

[obtuse solstice]

@mortal jolt What ping do u have on KRJP?

[mortal jolt]

200. But I'm grinding on Asia.

[night cloak]

This 60 days suck

[mortal jolt]

My hard work and bloodshed is all wasted.

[night cloak]

I've changed my server to north america mistakenly and now I cant rank push in asia

I was rank pushing for the awm skin that came

But now it's a waste

[night cloak]

you have to wait 60 days no other ways

Only 3 weeks until season 18 comes

[mortal jolt]

Ikr.

[night cloak]

Ok

You can suggest it in #old

[mortal jolt]

We are trying to get help.

[night cloak]

You have to wait

[mortal jolt]

What do we do at #pubg-mobile

[night cloak]

I've reported in #old

[mortal jolt]

It's just suggesting a new feature.

It's not like I suggest something and I magically go back to Asia.

But why the 60 days.

If you do not know the answer or don't want to help me, simply say so.

Stop directing me to other channels.

[night cloak]

[obtuse solstice]

@mortal jolt Listen

If u wanna grind to conqueror etc. KRJP is easier, lower ratings, also u have 200 ms so its not that high.

I do the same,, I grind solos untill i can switch back to Eu.

[night cloak]

It isnt that easy to grind again on another server

[brave aspen]

Video evidence like I'm lying with 69 others and it's not like no one ever reported the bug before

[obtuse solstice]

Theres not much we can do about it

[night cloak]

@obtuse solstice @night cloak @mortal jolt nothing can be done you have to wait 60 days now please move to a discussion channel

[brave aspen]

I also mentioned that its not like no one ever reported it and it's not a new bug either.

[mortal jolt]

What do you mean nothing can be done?

There's not even a warning!

[brave aspen]

You want me to wait forever

[mortal jolt]

Its okay just wait for the devs to fix it then.
@vagrant tulip And how long will that be?

[brave aspen]

[night cloak]

Yea how long

[mortal jolt]

The devs are only focusing on cash grab crates.

[night cloak]

it is mentioned in the settings

[mortal jolt]

It is, but it did not mention that it would change my rank.

[night cloak]

Yea

[obtuse solstice]

@night cloak I know? anyways ill go noe cya all

[celest shadow]

There is a warning notice that states you will need to wait 60 days if you decide to switch your server, @mortal jolt. This is clearly stated for every player who decides to change their server in the basic settings.

[mortal jolt]

Alright.

I have one final question.

Is there any way to change the server back, or at the very least reduce the time limit?

[night cloak]

[mortal jolt]

I'm pissed.

Ngl.

[celest shadow]

Unfortunately, you will need to wait the cooldown period, which is 60 days to be over before you are allowed to switch to your original server, and there is no possible ways to reduce the cooldown. This new system is in place to ensure that you experience less network lag and have a more stable and better gaming environment.

[mortal jolt]

Urgh.

My rank.

After so long.

Is gone.

Well, should be expected.

Anything in pubg isn't permanent.

[celest shadow]

We're sorry to hear that, and please be more careful next time as well as keeping yourself updated with the latest implementation in PUBG MOBILE in the #news channel.

You are free to share your feedback in this regard in #old, @mortal jolt.

[mortal jolt]

Alright.

[celest shadow]

Have a nice day ahead.

[mortal jolt]

Can't get any worse than this, can it?

[night cloak]

Contact customer service

[night cloak]

I have it’s been a week and nothing was done

[night cloak]

Wait for their responce

[storm flume]

Please do not use languages other than English, @median sparrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@median sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Whaa

[prime sleet]

Where do I contact or speak to about my account getting stolen

Someone changed my twitter login completely but luckily I have email linked in I can still login to my account but he/she that stole my account have access too

How do I completely terminate the twitter linked on my account without waiting for 6 days?

[night cloak]

contact customer service

[prime sleet]

And where do I contact them

Email?

Or anything?

[night cloak]

no from settings

[prime sleet]

By the way I also tried that but it’s not helping

A single bit

It’s just FAQ

Not even a contact for actual support

[night cloak]

Contact them like this

[prime sleet]

Okay thanks

I’ve done all of it until “no they didn’t help”

But the options you sent me isn’t showing up

At all

I want human interaction

If possible

[pale prawn]

My pubg I'd is hacked

This is being showed

What is this

[night cloak]

Contact customer service

[pale prawn]

@night cloak sir see this

What is that

[clear spindle]

contacting in game customer service is the only option.

[prime sleet]

When did you do that screenshot of yours

[pale prawn]

Now

[prime sleet]

Cause atm I’ve done the customer service 4x now but still nothing

[pale prawn]

I already did no help sir

[prime sleet]

Literally no help at all

[pale prawn]

What is this can anyone explain

[clear spindle]

We cannot help you with account related issues in here.

[pale prawn]

@clear spindle sir see this na

[prime sleet]

I also have evidence a guy changed my twitter account and everything

[pale prawn]

Even mine same

[prime sleet]

I just need to speak to humans not bots

[pale prawn]

Hmm

[clear spindle]

Saw that more than 5 times.

[pale prawn]

Rock47 is bot

I know

I need humans

[clear spindle]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[pale prawn]

Please answer

[prime sleet]

Maybe email support in game would be useful

Can I get the wmail(

Email for pubgm support?

[clear spindle]

[e-mail]

Only for general enquirers, for account related issues you need to contact in-game customer service.

[pale prawn]

Why is this server here

[clear spindle]

You may read #735483472432594994.

[pale prawn]

So help me out please

Contact pubg officials

I know the value of my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pale prawn.

[pale prawn]

Sir

You are not understanding I already did this like 100 times

No help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, .

[night cloak]

Pubg mobile download link pls

[storm flume]

Please refer to subpoint 1.1&1.2 in #faq for further information, @night cloak.

[forest creek]

What is this "Advance Safely" for?

Becouse if this is what it say to travel with "protection" then we have a problem

I lost around 40 coins traveling "saftey" !!

[spring widget]

Is there a bot sitting here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spring widget. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

Click on the ? at the top and you'll find out how those works, @forest creek.

[forest creek]

@clear spindle YES I did and I KNOW how it WORK bro!!!

Travelinh saftey shoud not land you at the "red bomb FAIL"

[obtuse mulch]

Turkish support?

[storm flume]

Please do not use languages other than English, @obtuse mulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

It does,eventually.

Feel free to discuss about it in #pubg-mobile.

[forest creek]

@clear spindle where do you find those informations? Your word is not worth anything becouse you talk a ***...I have a video if you want me to send you where "saftey" is land you every time on "number" and you travel saftey.

Im not a child and I didn't download this game yesterday so you can give those answeres.

[austere yacht]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5448224419

The name of the account مشكمツ

[polar marsh]

@austere yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest creek]

@clear spindle don't ignore me now. Don't run away. Find my answers do not send me pubg chat room becouse I have problem. Coins are not cheap and as you are a "mod" here in "suport" room you should act like one of them. Be profesional don't be a child who was given a mod for unknown reasons.

[clear spindle]

Waiting for you to finish typing.

[forest creek]

The fact is that I know how that game works and game should not land me on "red bomb"...that is a game problem

I have told you I can link you a video of my friend opening thise steps

[obtuse mulch]

On the site where we report those who cheat and share on Telegram or Discord channels, it asks me for ID in question number 4, should I write my own ID here? (my identity in the game)

I wrote my own ID number there?

[clear spindle]

Your in-game ID

[obtuse mulch]

I think my account worth $ 99999 BANNED

@clear spindle Can I take a picture of the question asked here?

Or shall I write you special

[kind owl]

I tried unlinking Facebook from my pubg account. I have access to gmail and Twitter but someone is trying to log on it from Facebook. I believe someone hacked it. Is it possible to remove Facebook without having to wait those 7 days?

[mortal apex]

I suggest you to change your password from all the platforms,as soon as possible,since you still have access.

[kind owl]

I did, but I no longer have access to Facebook. That person changed everything and I don’t want him or her to keep logging in.

[mortal apex]

Unfortunately you have to wait 7days to unlink it. You may try to contact the Customer Service for further assistance.

[kind owl]

Alright

[mortal apex]

You can follow this conversation as a reference,in order to receive assistance, @kind owl:

[obtuse mulch]

If my account is banned, I will take you to court for providing false information.

[clear spindle]

I believe Santa Claus Guy 🎅#0001 explained you how it works, may I have your reference video where it said you'll be placed in "red bomb", @forest creek ??

[kind owl]

Thank you!

[clear spindle]

Feel free to.

[clear spindle]

Here would be fine.

[obtuse mulch]

Believe me, I don't mind anything.

[clear spindle]

Like I do.

[forest creek]

No...you will loose all points after you spend all steps...for example you have 3xfree steps...and when you step on the boom spot you don't loose points. You will loose progres just when you spend all "free steps"...when you say "eventualy" I can say I never make it to step safley after using "saftey". I loost coins...if you are willing I can link you a video

[forest creek]

I offered you a video where my friend go through these steps

[vagrant forum]

The Advance Safely option allows you to save your progress even if you land on the bomb unlike the Advance Directly option. You are guaranteed to advance on the third turn if you are using the Advance Safely option, that is, in case if you land on the bomb twice, it won't land on the bomb for the third time.

[vagrant forum]

The protection part refers to the saving the progress. If you land on the bomb while using the Advance Directly option, your progress will reset and you will be back to the start. But if you're using the Advance Safely option, even if you land on the bomb, it won't reset you back to the starting point.

[forest creek]

@clear spindle my bad, I am wrong and you are right... I apologize for my behaviour

[clear spindle]

Cute :3

[rain rock]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5656919873 The name of the account user
( C4乄طاهش )

[polar marsh]

@rain rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest creek]

@vagrant forum yes but I just land on boomb so offten that I can't pass 2nd step...nevermind I will need to spend UC to catch 140boxes

[vagrant forum]

It depends on luck and usually you will have to spend some extra RP points/UC. Thank you for understanding, and good luck!

Feel free to share your feedback on this feature in #old.

[polar marsh]

@craggy scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@wraith sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@spring widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan thicket]

Hello. I contacted the Al-Moala service team and the customer team requested information from me. Here is information - What is your name on social media that the hacker cannot access? (The name of the communication platform, your name on it, and the page link if applicable).
What is a hacked social media medium or media? Will the support team remove the hacked mail or not?

Yes, I am in contact with the customer team within PUBG. I want to know how much time remains to remove a hacked account in my account.

[night cloak]

What was the last reply from them?

[cyan thicket]

This was a response - what's your social media name that a hacker can't access? (The name of the communication platform, your name on it, and the page link if applicable).
What is a hacked social media medium or media?

[night cloak]

answer it correctly

[cyan thicket]

You answered correctly and answered the account hacked and its link

[prime sleet]

Hi one last question where do you find the exact

I made my accout a year and half ago

But I don’t know where to find the exact registration date of my account

Can anyone help?

[clear spindle]

Do you still have the access to the game account ?

[prime sleet]

Yes

Of course

It’s my account

My account got hacked/stolen but luckily I linked it in my other social email

[clear spindle]

Go to Missions > Achievements > and under "Social" check the achievement called "Linked" it have the date or you can check the linked social media settings.

[prime sleet]

This one yeah?

@clear spindle

[clear spindle]

Yep.

[queen garnet]

My id got hacked and how can i get it back. I can give the details if you want.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @queen garnet.

[prime sleet]

@clear spindle how do i screenshot and send here when i cant even send photos in here

??

[clear spindle]

You can upload images in https://imgur.com/ and send the link to them.

[prime sleet]

Hmm i see thanks

[night cloak]

Hey i am from 🇱🇰 .. we are match making with vietnam thailand cambodia in sanhok.. there is a big delay in their server for us. When we land first they pick up guns before us and we are standing few seconds wothout moving.. why don't you send us near india or bangldesh or singapore servers. All srilanks are facing this problem since 5 seasons in pubg.

[prime sleet]

Also where do you Find your purchases from 3 months ago?

Is it from your Apple store

?

[clear spindle]

Yes.

Purchase history. https://support.apple.com/en-in/HT204088

[night cloak]

Hi

Need help

[clear spindle]

#old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I wanna purchase uc

I am from India

Unable to purchase

Help me

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here,@night cloak we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

I don't think it will unban

[clear spindle]

Something we cannot help you with.

[prime sleet]

@clear spindle

What does this mean

Correct details

[vagrant nova]

my social fb picture is not showing

[feral forge]

did you change your profile picture of your facebook recently? @vagrant nova

[vagrant nova]

ye

[feral forge]

have you tried logging out in settings and login again?

[vagrant nova]

yes

still dont know why this is happening

[feral forge]

is it not showing only after you changed your profile pic? or it didn't change to the current one?

[vagrant nova]

it doesnt show anything

white

picture

[feral forge]

according to me. it happened too when i changed my profile too frequently. then it came back after some days. @vagrant nova

[vagrant nova]

i checked it for some days

not coming

[feral forge]

it might take time to sync

[clear spindle]

Can you reply with "Those are the payment details", @prime sleet.

[vagrant nova]

i think the problem is i have twitter which is in review but my fb account isnt

[night cloak]

[clear spindle]

Can you logout from the in game settings and then login using Facebook?? Then select the social media in the avatar section, @vagrant nova.
Note: It may take up-to 72hrs for syncing.

[night cloak]

Guys I got 107 wins on solo server Middle East but still unranked on top100 players on my country flag and number 100 got 64 wins ??any help

[storm flume]

Please refer to subpoint 3.15 in #faq for further information, @night cloak.

[vagrant nova]

ok

[fringe cove]

I'm trying to unlink my Gmail account but it says it hasn't been linked to the account long enough. How many days do I have to wait?

[clear spindle]

21

[fringe cove]

Okay thanks

[polar marsh]

@stable path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@oblique apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant nova]

pubg is lagging a lot

dont know why

what can be the solution for it

[round socket]

When I tried to open it, I took Band and asked you to return the account because I had no guilt in it, I swear to you that I played clean games but stole the account from me asking you to return the ID61338504061 name or email [e-mail]

[polar marsh]

@round socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[compact stratus]

How to complete the achievement

[feral forge]

@compact stratus wait for the next update for rp season 19.

[prime sleet]

Parameter error 2123 when loggin in with e-mail in my account

Can someone help me what this means

?

Anyone?

[feral forge]

@prime sleet this method is currently still in beta phase so there may be some error sometimes. please try again later. you may also report it in #old

[prime sleet]

Wait really? Does that mean that I can’t log in to my account I have to wait to get it fixed?

@feral forge

Or do I have to wait a certain amount of time for this “parameter 2123” to disappear when logging in

[naive patio]

@polar marsh hi im buyed New device and Now not connecting to beta test server need New invite code

[feral forge]

try again some time later. @prime sleet

[prime sleet]

Okay thank you

[marble quiver]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5242126636
The name of the account user ÑÇ〆HÂMMÒD

[polar marsh]

@marble quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean remnant]

Hello, PUBG MOBILE. My account was banned and I did not violate your rules or policy, and there is no evidence that I violated your policy. Please return my account because I lost a lot of money on it.
__ID: 5290387368

[polar marsh]

@lean remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean sage]

Is there any possible to unlink third email ??

[peak siren]

Why samsung tab s7 not support 90 fps since he had snapdragon 865 with 120 hz display

Please support it woth next update

[feral forge]

the method is currently still in beta, unlinking is not possible at the moment. but if your account was hacked and the third link is not belong to you, you may contact the in game customer service for further assistance. @cerulean sage

[peak siren]

Hello anyone help me

[night cloak]

Hey I got banned for no reason, I don’t have any app that is illegal

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final ibex]

Hello

[strong portal]

hi

[final ibex]

burda yetkili yok niye

[feral forge]

english only. @final ibex

[final ibex]

170

Sorry

I wonder if there is someone in charge to help

I accidentally changed my server I'm checking rank. can you help me?

[night cloak]

you have to wait till the cooldown end

[shy gazelle]

Hi pubg support

[final ibex]

I know how to fix it was buğ server judge, ds is not left, can you help me?

Pls

Ranked

[night cloak]

did it change when you were looking for rooms?

[shy gazelle]

I think my account has been banned illegally. I did not have any cheating or user agreement violation. I request my account to be checked again.

[polar marsh]

@shy gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final ibex]

the room is also in europe, if in the normal game it stays in the middle east. Can you help me?

[night cloak]

can you tell me how your server was changed?

[final ibex]

My brother changed himself, but he knows how to play the game, I don't understand

[vagrant nova]

I am from asia my server mistakely changed to europe when i play room i make it in asia so that the ping is low but it doesnt work ping is stilll high

[safe nest]

First of all, have a nice day.Although my account is banned and investigated while throwing in the entertainment park, etc., I ask that nothing has been done for 1 month.This is the id of my banned account 5292916483. The Name of the banned account is toxAKIN

[polar marsh]

@safe nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final ibex]

Can you help me? I can't check rank @night cloak

[night cloak]

Report it in #old include your ingame numerical user identification

[night cloak]

You have to wait 60days

[final ibex]

please do you help

[cerulean sage]

Next update third login unlink option will come ???

[vagrant nova]

what?

[final ibex]

please can you help me i want to increase rank

[night cloak]

no information about that

[cerulean sage]

my third login is hacked

Hakcer is linked with third login

I want to unlink the third email

[final ibex]

please can you help me i want to increase rank @Grammar police

[night cloak]

you have to wait

[cerulean sage]

Play safe 👍🏻👍🏻

[final ibex]

can you help me please

@night cloak

[cerulean sage]

Hacker is linked third email i want to unlink email

[night cloak]

no there is no other way than waiting

[night cloak]

Contact customer service and ask them what to do

[cerulean sage]

alredy asked they saying he want purchase hystory first payment i dint have first payment

I have so much payment like 3 month back 1 year back like that but i dont have 1 st payemnt

[final ibex]

Check if you want Id yield player

[cerulean sage]

i have liked with facebokk and apple

Hacker is linked with email 🤦‍♀️🤦‍♀️🤦‍♀️now i want to unlink th email

there is no option to unlink 🤦‍♀️🤦‍♀️🤦‍♀️

Why there not putting unlink option

🤦‍♀️

[night cloak]

they are asking it to verify if that account is yours if you dont give corrrect information they wont be able to proceed

[final ibex]

Check if you want Id yield player
5715406452

@night cloak

[night cloak]

you have to wait till the cooldown end

[cerulean sage]

Bro my account beacuse i have one yera back payment also i have firdt payment i dont have that why

[final ibex]

check id my friend, you want to see it too 5715406452 @night cloak

[stray lotus]

How do I make tournaments on pubg

[night cloak]

no i t dont want to see it
please move to a discussion channel

@stray lotus refer this

[final ibex]

ok

[stray lotus]

Like if I want to make a tournament for my fans

[echo peak]

Need a comptive players for my clan { hex}

[night cloak]

use #clans

[night cloak]

buy some room cards and make one

[stray lotus]

oh ok

[stray lotus]

Where do I get the room cards?

[night cloak]

shop

[stray lotus]

What shop lol

[naive patio]

@.Ṇadïa.🌴#1234 4 day not inuf?

[night cloak]

you need a BETA Invitation code and you can get it from events section but if you dont get it from there you have to wait

[echo peak]

When pubg India come? And I listing that pubg 2 is coming next week.. this is true or romour??

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.
for PUBG 2 also keep an eye on that same link

[stray lotus]

@night cloak I cant find the room thing

[feral forge]

you can purchase it in shop>treasure, in crew shop or in clan shop. @stray lotus

[naive patio]

@night cloak i know but already write my code is already used

[night cloak]

because code can only be used once

[spark basin]

Plzz increase my luck in opening create. My create opening is so unlucky plzz Help me!

[naive patio]

@night cloak i know but not connecting New and old device

[night cloak]

we cant do anything regarding that

[night cloak]

no still you need a new code

[spark basin]

Y

[naive patio]

@night cloak yes but how?

[night cloak]

how did you get code before?

[naive patio]

@night cloak official game

[night cloak]

the same way you can get new

[naive patio]

No not giving

[night cloak]

because beta server is full

[naive patio]

And why not c0onnectinng0 the older device?

[night cloak]

Game does not work like that

[paper nebula]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5267738842

The name of the account user hosiny22

[polar marsh]

@paper nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spark basin]

Plzz increase my luck in opening create. My create opening is so unlucky plzz Help me!

[night cloak]

please move to a discussion channel
it is something that we cannot help you with

[stark plank]

@celest shadow Hello sir.

In the Runic Power event , opponents are not always visible in the car. The vehicle is going hollow. There are a lot of gamers taking advantage of this update's bug. Please correct this.

[night cloak]

Report it in #old

[stark plank]

My friends reported👍 Anymore we want results.

Also , there are ice walls at the entrance of the Shelter tunnel. İn all. Like a curtain.

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @prisma jasper:

:white_small_square: http://bit.ly/37Lgfbm

[feral forge]

thats normal if the players in the shelter underground chose to block the entrance. you could just break their ice walls and enter. @stark plank

[stark plank]

No no. This is not an ice wall. Curtain. You know , some kitchen entrances have curtains. Like her.

Think like the cloud.

[night cloak]

This?

[stark plank]

Yes this. Is this about runic power?

[night cloak]

yeah

You can report it in #old

[stark plank]

I understand. Thanks for clarifying. This car invisibility bug should be fixed. We don't even know how many people are in the car😅 Hope the developers solve it.

[sacred knoll]

@lime juniper I need help

[night cloak]

state your issue

[sacred knoll]

@night cloak my channel on 21 strike given by tencent

[night cloak]

Mail the claimant we cant do anything

from here

[sacred knoll]

All ready mail but not reaply

Please help me

[night cloak]

wait for their reply And this is the support channel for game related issues

[sacred knoll]

Yes

[polar marsh]

@raw dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stray lotus]

How do I get BP

[night cloak]

if you login everyday
and via achievements and missions
and after every match you get some bp

[stray lotus]

oh ok

[polar marsh]

@sinful creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Only accounts created in the European Economic Area will have the option to be deleted.

[cloud wraith]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5236284653

The name of the account user 5oH

[polar marsh]

@cloud wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble helm]

When i try to login with gmail and pass it says failed to login and when i try to send the verification code to my gmail it says parameter error 2123

Help

[celest shadow]

This is based on when and where you created the account, I do not think there is a way to obtain this option now.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rich bobcat.

[rich bobcat]

It's a global version

[marble helm]

When i try to login with gmail and pass it says failed to login and when i try to send the verification code to my gmail it says parameter error 2123

[celest shadow]

Apologies, let me rephrase it properly. The system would automatically create your account in such a way that it is bound to the GDPR laws, and you will have additional options at the bottom of your settings menu if your account was created in one of the EEA regions.

I understand that France is part of the EEA, but I am not quite certain as to why you do not have this option, since this is automatically done by the game.

[marble helm]

Ans my question

[celest shadow]

Where are you located and what is your country?

Please provide an English version of this screenshot, @night cloak.

[marble helm]

Pakisatn

[celest shadow]

You may face difficulties or inconvenience with the e-mail/phone number login feature since this system is still in its beta phase, and is not complete yet. You may either try again at a later time when the system is not busy, or use one of your social media accounts to log in, @marble helm.

[dusky yarrow]

I changed my region to israel region/country to play bonus challenge but unable to play,Can anyone please help me with the problem?

@celest shadow

[celest shadow]

This is how your account settings should look like when it is created, considering that you were in France at the time, which is part of the EEA. One piece of information that you may lack is that changing your in-game country/region will not let you obtain the options beside the Log out button. I do not have any solid explanation as to why your account was not subject to the GDPR law.

[celest shadow]

The Bonus Challenge is only available in select countries at the moment. While we do not have a list of the countries, we recommend you to be patient until this event is available in your own country/region.

[dusky yarrow]

I saw many people made videos where they played bonus challenge and their ingame region was israel then I changed my ingame region to israel to but cant play,Can I send a video in ur dm that what happens when I click to play?

[vernal herald]

Heyyy

I'm need help

[celest shadow]

There is a chance that the event is no longer available in Israel.

Hello, @vernal herald. How can we help you?

[dusky yarrow]

@celest shadow ohw,thanks for the help

[plain cove]

When tf will @drowsy gulch allow us to gift stuff, ie, skins, paint, rename cards? Like I would trade a fully upgraded m4 glacier for a bunch of paint lol. This is quite absurd. Even forkknife let's you gift stuff

[clear spindle]

Someday ™️, Feel free to share your feed-backs and suggestions in #old.

[prime sleet]

What is this annoying parameter 2123 it’s been hours I cannot log in to my account

Can someone help

Please

When I try to login to PUBG via email address it says parameter 2123

It’s been 4-5 hours now and still nothing

[normal fulcrum]

@prime sleet On mobile or emulator?

[prime sleet]

Mobile

@normal fulcrum

Is there anything I can do ?

[normal fulcrum]

The error occurs when something is interfering with your connection @prime sleet. Make sure your internet connection is not congested by other apps or devices in case of wifi connection

[prime sleet]

What should I do?

[clear spindle]

Restart the device and the network and login after a couple of hours.

Just don't spam the system with login request.

[prime sleet]

I actually waited for a couple of hours

5 hours to be exact

All I get is this

[clear spindle]

Can you try with a different network? If it's still showing the error try after 12 hours.

[torpid dragon]

@celest shadow when i try to change my country it’s showing this

Can’t change my country.. how can I fix this

[normal fulcrum]

May I know your region @torpid dragon?

[prime sleet]

@normal fulcrum do I really have to wait 12 hours like is there an actual fix to this

I tried with different network I even repaired the game

Nothing

I’m worried that my account will get lost

For no reason at all

[normal fulcrum]

May I know which device are you using @prime sleet? And also your region

[prime sleet]

United Kingdom and IPhone

iOS

IPhone XR

[tight heath]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id=5267352247

The name of the account user=『NBS』AhmeD亗

[polar marsh]

@tight heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[prime sleet]

@normal fulcrum any news?

Or something

[normal fulcrum]

Well there's no known issue with the game @prime sleet. Make sure your data is not having interference. Also, make sure your phone is not having any software issue

[prime sleet]

My data/wifi us running well

What type of interference do you mean by interference

@normal fulcrum

Like be specific

I don’t use vpn or any form of interference at all

I play PMCO and this account is registered to the event

And I need it ASAP

[normal fulcrum]

Interference can be many thing. Like an app running in background using too much data, an issue with device's software, any other device connected to same network such as TV or even waves emitted by microwave can create interference with the connection

[prime sleet]

I also switched to data to try it

But same thing pops up

Parameter 2123

[normal fulcrum]

Then it must an issue related to device's software. Please wait for atleast 12 hours to check if the issue is fixed. If it's not fixed, then it's recommended to get your device to a service center to get it fixed

[prime sleet]

Okay il keep that In mind by the way I can login to my second game account with no problems

[normal fulcrum]

With the same login method?

[prime sleet]

It’s just this email linked have problems for no reason

Yes

[torpid dragon]

@normal fulcrum my region is libya

[normal fulcrum]

Is it possible to make a video of it? Trying to log in with the account which shows the error and then with account which doesn't

[torpid dragon]

But can’t change now it’s showing this

[night cloak]

Hi
Someone stole my account and played a hacker on the account, and the account was classified for 10 years
I want to remove the band to recover the account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

Please post your issue in #old @torpid dragon along with your character ID, region, connection type (mobile data/wifi) and device

[torpid dragon]

Ok

[prime sleet]

@normal fulcrum can I screenshot? Not screen record as everyone will see my password

[normal fulcrum]

Recording will be more helpful. You can blurr the confidential details. But if you're not comfortable with that method, you can post your issue in #old along with your character ID, region, connection type (mobile data /wifi) and device

Yes

[keen badger]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen badger. Remember to read through #faq before asking questions in the support channels.

[prime sleet]

How about I screen shot each process

Actually it just says “completed”

[normal fulcrum]

Sure @prime sleet. You can post it in #old and the team will look into the issue

[prime sleet]

For no reason

When I type in my code

It does this

[obtuse basalt]

Hi

How to report a youtube channel that's promoting cheat?

[prime sleet]

#cheater-reports

[normal fulcrum]

This appears if you try to log in multiple times and it fails everytime. It will be fixed in 12 hrs

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @obtuse basalt:

:white_small_square: http://bit.ly/37Lgfbm

[keen badger]

Hey friends, I accidentally changed the server, my rating in North America, please, I want to get it back. I'm tired and I'm in the highest rating. You have reached the crown. Please help me

[obtuse basalt]

Thanks machete

[prime sleet]

That’s my other account tho the other still says parameter 2123 should I do the same and wait it out?

[normal fulcrum]

Nothing can be done. You have to wait until cooldown to change your server again

[normal fulcrum]

The answer remains the same no matter which account you use

[prime sleet]

Okay

I will wait

[keen badger]

How can you not help me? I'm tired while playing the Ranking, with only a few points left for me to reach the highest rating. help me please

How can you not help me? I'm tired while playing the Ranking, with only a few points left for me to reach the highest rating. help me please

[normal fulcrum]

@keen badger

[keen badger]

please

😔

How can you not help me? I'm tired while playing the Ranking, with only a few points left for me to reach the highest rating. help me please

[normal fulcrum]

You have already been answered @keen badger

[keen badger]

But you didn't help me, I won't wait 60 days and I'm tired to reach the highest rating please kindly help me

[clever wharf]

Match making taking long time..me tier rank is gold 2

[onyx dagger]

Emulator, @clever wharf?

[winged stone]

Hello my account is linked with Facebook and gmail and the third link email

How to unlink the email

Because I forget the account

[normal fulcrum]

You have already been answered @keen badger. Repeating the same question again and again will be considered trolling and you will be muted

Unfortunately @winged stone, email cannot be unlinked

[winged stone]

There is no way to unlink

If someone want to cheat my account and I want to unlink the email I saw many people on youtube talk about the unlink

[keen badger]

So we don't need to play PUBG, delete the game and it's done. You never help me

[normal fulcrum]

Security of your account is your own responsibility. And for security reasons, unlinking email is not possible. You're free to unlink your linked social media as long as they are linked for 21 days or longer

[winged stone]

There is not an update for future to unlink the email?

[leaden cargo]

I can't delete some of my friend why??

[normal fulcrum]

We are unaware if that option will be available in future or not

There's no way to unlink the email

[winged stone]

Okay thanks

[normal fulcrum]

Try restarting the game. If the issue persists, try routine repair

As I have said earlier, your account security is your responsibility

[leaden cargo]

I want to delete some but when I go in delete option I don't see them in delete option .I already reinstall the game@normal fulcrum

[neon cliff]

@thin halo godfathers account got hacked. He uses twitter to login in.the game and he has shared his pass or any information to anyone yet it got hacked

We suspect it's this person as they both have the same pfp

[normal fulcrum]

Feel free to report the issue in #old along with a screen recording and following details

Character ID
Region
Connection type (mobile data/wifi)
Device

[normal fulcrum]

He has shared it?

[neon cliff]

No he hasn't and his 2FA was disabled

I legit played with him in the morning but now he can't login

[winged stone]

One more question

How I will find the date when I start the game

[normal fulcrum]

Make sure to provide the information correctly 😒
And ask the user to contact twitter support as mentioned in #faq 2.8

[neon cliff]

It's false information?

He doesn't has a linked gmail too.

[normal fulcrum]

Account security is user's responsibility @neon cliff. We cannot help the user regarding the matter. Please ask the user to contact twitter support to recover the account

[neon cliff]

Okay Thanks for the information

[winged stone]

@normal fulcrum

[iron ice]

Hello guyz, I have two issues are as follows:
1# i have some touching issues when holding more than one button at once, for example when i scope and crouch at the same time then firing button doesn't work.
2# i use type-C ethernet cable connection which has lower interference but when i use it, it shows me ping stuck at 460 ms
Device : oppo reno ace
Connection : type-c ethernet cable
Id :5607329261

[normal fulcrum]

You can check the date of installation in the app store or play store depending upon the device your using. You can even check the date when you 1st connected your social media such as facebook, on their own platform

[normal fulcrum]

#1, issue with touch is not an issue with game but phone. Your phone is not responding to multi touch. Make sure to get it repaired

#2, Issue with ping is not an issue with game but your internet. Kindly contact your ISP regarding the issue

[iron ice]

@normal fulcrum how is isp responsible when i have decent connection on wifi for example: without ethernet cable its shows me about 40 ms but when using type c cable it gets stuck at no less no more than 460 ms