questions

[final cloak]

I didnt complete it yet

[jade nest]

Refer to this message @final cloak
#questions message

[celest shadow]

Hello, @final cloak. This is a visual error causing some players to unable to see the mission or even be replaced with another from the previous week. The mission in question is indeed Restore 1 500 Health in Classic mode. You can still complete this mission, and can collect the RP points by selecting the Collect All button; you will notice that there is a red marker on the RP section once completed, a screenshot has been attached for further reference.

[vague kelp]

@pearl swallow bro we have to wait next update

[celest shadow]

Hello! You may watch the following video regarding the RP Activity Pack for further information:

▫️ https://youtu.be/mX-xvslBtV0

[night cloak]

1500 health mission

[stuck tinsel]

Hello. PUBG MOBILE. Iknow that you are very busy due to the large number of messages. l had no problem with my account. my account has been banned for no reason and l swear to do or ues external materials and that l play clean play and l make very careful to comply with the terms and intgrity of the game.l ask you to solve a problem as soon as possible because l am KATTAN『GSG』 wronged. Thank you. PUBG MOBILE The account id 5692307918

[polar marsh]

@stuck tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

After check tell me what team done with that I'd 😂

[final cloak]

oh ok

[night cloak]

im from germany

how do i delete my account

[night cloak]

Check settings if you have that option you can if not you cannot

[azure cosmos]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5148289648 The name of the account user : SD丨AboSaleh

[polar marsh]

@azure cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

where is that option?

germany is part of eea region and under gdpr law i should be able to delete my account...

[night cloak]

if you dont have that option you cant

[bitter grotto]

Hello dear Pubg Team, i want to know when 90fps option will be available on S20 Fe 5g(SM-G781B) since it has 120hz snapdragon 865, it should have support already, but the option it's still unavailable

[night cloak]

why dont i have that option?

im from germany so i should have that option...

you might have selected any other region

what do u mean?

my current region is germany

and server is europe

[night cloak]

No information regarding when or if your device will have 90FPS. Feel free to add your feedback regarding this in #old.

is it perhaps that my account is linked to facebook?

Your account needs to be created in the EEA region for this option, @night cloak.

[vagrant onyx]

I think when you create your acc you selected something else
i also think its does not matter where you live @night cloak

[night cloak]

wow...

well that might explain it

but that doesnt make any sense why its the case...

[vagrant onyx]

Btw its not possible to get this opening
also if you have it and want to remove it also its not possible to remove it

@night cloak

[night cloak]

im under eu laws now so i should be able to delete it

Your account needs to be created in the EEA region for this option, @night cloak.

yeah my account wasnt created in eea region

Then you do not get this option.

is there an email or support i can contact

for this mattter

No.

You cannot delete your account. If the option is not available via you in-game settings there isn’t a way to delete your account.

i will try anyways

since its illegal

[proper tulip]

uhm so this guy in metro royale is so poor and he's always begging me for my armors so earlier morning i played with him in metro royale advance mode idk but he killed me and gets my things like my lvl 6 armor and lvl 6 helmet both one eyed cobra and you will say why don't you do the prohibit the teammates getting ur things hes like reviving me and cancel the reviving and reviving me and cancel again again and again his id is
51207954593

[night cloak]

under eu laws i should have the option to delete

Feel free to provide your feedback regarding metro Royale in #old. Unfortunately there’s nothing we can do for you.

[dusty condor]

are yall actually removing sanhok with the next update?

[night cloak]

no

[dusty condor]

okay

[tired fractal]

If my account gets banned for 10 years, i can play again after 10 years?

[violet spruce]

Yes

[tired fractal]

okay :)

[cold crystal]

Can someone explain me why my KD keeps going down even when I have kills?
My KD was 4.97(new/almost 7 on old KD) and every match I got at least 4-5 kills except for one or two matches. And final ratings show as +11 or something depending on the matches but when I check my KD from profile it keeps going down. Now my KD is 4.2😠 I don't understand the mechanism behind it so can someone explain it to me please??

[whole glade]

if the game is not dead lol

[night cloak]

@cold crystal Could you share a screenshot of your KD screen?

Why its showing like this?

[median remnant]

Hello. Sometimes crusor gets stuck and I cant rotate my character untill I press CTRL key.

[polar marsh]

@small mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

Please contact the Customer Service for further assistance,only they can help you with this.

[median remnant]

How

[mortal apex]

You may ask in #emulator-support.

Please type .emulator in #481204134859505684 to get the Emulator role,in order to receive support and access to Emulator channels, @median remnant.

[timid fossil]

When will companion event returns in pubg mobile global version??

[thin halo]

No info, @timid fossil.

[timid fossil]

Do you expect new companions in pubg mobile in next season or previous falcon event may returns again?

[cunning steppe]

‏Hello Pubg Team,

‏I would like to inform you that my Account been banned at (06/02/2031) am very surprised because i always respect and follow
‏your violated terms and conditions of the game,
‏Privacy Policy & End user License Agreement

‏I used to have a great time with my friends list

‏I think you can verify my account to verify the above information

‏Account Details:
‏ID: 5201534861
‏Name: ＴＣＨＥＣＯッ

‏Note: Banned Message photo is attached

‏I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause!

‏I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban

‏Regards,
‏⁦

[polar marsh]

@cunning steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please report teamers via the report function in the game, @winged locust and @hazy sphinx.

[celest shadow]

We do not have any information in this regard.

Please keep an eye out for our social media channels and #news to keep yourself updated with new game contents, @timid fossil.

[timid fossil]

@celest shadow thanks

[celest shadow]

Cheers.

[light bear]

Good afternoon. Can you fix the problem? Vykinolo from Metro Royal, when you re-enter, all things are gone!

[timid fossil]

Is it better to use apps like vpn's ? And i am facing big issue with that mic bug.. 😩 😫

Please help me to get rid of this mic problem? (mostly experienced by all jio users in india) plz give some advice

[night cloak]

no dont use VPN and refer the pinned message of this channel

[onyx cairn]

@timid fossil

[hollow wedge]

❎ = the video evidence is not clear enough

are you kidding me/us your community?! your report channel is for nothing! useless and absolute nonsense!

[onyx cairn]

Please check the pinned messages in #cheater-reports for further information.

[celest shadow]

We do not accept teamers in the #cheater-reports channel at the moment. Please report the player in the game for teaming.

[hollow wedge]

I was told that some "official" ppl from tencent/krafton are running this server.

Well i have lot of experience with Asian culture I am from EU i know your are not used to open clear words but here a open and honest feed back to the "official staff" ( __not__the volunteers who are mods!).

You, your server, your report system are a bad joke and totally useless!!! What you do you do to your community it is a shame!!!

[celest shadow]

First of all, this PUBG MOBILE Discord server is owned and operated by Tencent Games, and not KRAFTON.

If you are not aware yet, these are the guidelines for the #cheater-reports channel:

Guidelines

▫️ One report per message
▫️ Video evidence may not exceed 1:30 minutes
▫️ Teamers should be reported in-game
▫️ You may mention @Error 403 for livestreams

[hollow wedge]

ah ok. so in this case I apologize for my mistake above.
ok in this case like this:

**To the official staff from Tencent on this server:

You, your server, your report system are a bad joke and totally useless!!! What you do to your community it is a shame!!!**

Better? Thank you very much.

[celest shadow]

You, your server, your report system are a bad joke and totally useless!!! What you do you do to your community it is a shame!!!
We thank you for your feedback, and feel free to share your concerns in #old.

[night cloak]

Restart your device

[narrow cosmos]

I accidentally changed the server from Europe to Asia. I want to return to Europe. Please reply back if you please and give me a last chance. I am sorry for the inconvenience, but with the same old evaluation. I am sorry and I love the game, please.

[night cloak]

You have to wait till the cooldown end there is no other way

Then Do a routine repair

[polar marsh]

@coarse jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle lance]

Hi, my account has been blocked! Didn't use anything though ! Please reconsider! And solve the problem my nickname TnT×Alcore in the game  id 5135944272 thank you

[polar marsh]

@brittle lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Click on the repair option below language

[misty geyser]

Pubg quick question if your at North America server then you accidentally switched server then your bronze again if it is end season the rank resets right so will I get back my rank in North America?

[night cloak]

click this

[misty geyser]

Pls answer

[drifting oracle]

Hello guys, my pubg account has been stoled and the hacker linked it to his email is there anyway to unlink email btw i still can login

[night cloak]

Email cant be unlinked That feature might be available in any future update
You can try contacting customer service and ask them what to do

[night cloak]

If you switch back to North America you should still have your rank

[drifting oracle]

Already contacted with them but no one helps me also i have send them screenshots 3 months ago for uc purchase

[night cloak]

did you send?

[drifting oracle]

Yup i sent but no one helps me

[night cloak]

Wait for them to respond

[drifting oracle]

they wants the date of regis for pubg account but i dont really remmber it

[night cloak]

You can find it via setting of your social media

[drifting oracle]

Okay thanks i will try to find it

[night cloak]

or look for the achievement named Linked

[drifting oracle]

okay thanks sir

[wind rain]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5120935682

The name of the account user乀ديالئ

[polar marsh]

@wind rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

Where are you from, @night cloak?

[night cloak]

Maybe your mic is broken

Test it record sound

Goto the pubg permision settings and enable the mic

[mortal apex]

Please refer to this:
As we provide community support only for the global English version of PUBG MOBILE here, @night cloak ,we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

Why?

Is it different game version?

The message explains it clearly.

But its still pubg

“We are unfortunately unable to answer any messages related to PUBG MOBILE in India”

Try to help him

[misty geyser]

I can’t because is lock like I said accidentally

[night cloak]

Its not maybe? Because its 3rd party app, and might ban you 7days

Correct, @misty geyser. After the 60 days switch back and you should have your rank back. Unless rest due to end of season.

“We are unfortunately unable to answer any messages related to PUBG MOBILE in India”

Move on.

[misty geyser]

That sucks I will be silver after 60 days that’s 2 season

[night cloak]

@night cloak im in pubg global how to fix my mic bug?

[misty geyser]

Ow well I have nothing to do about it

[night cloak]

Unfortunately that’s how it works now, @misty geyser. Feel free to provide your feedback regarding the server lock in #old.

[night cloak]

My mic bug is not hearing my teammates

[drifting summit]

hello .. i cant download resources without vpn here in nepal .... any way to solve this?

[night cloak]

I'm Philippinians

[night cloak]

Why? Global pubg is ban in your country?

[drifting summit]

no

not banned

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5285717596

The name of the account user : 『FK』أخوڱ

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique spindle]

Hello, PUBG MOBILE. I know you are so busy with so much messages. I have a problem with my account. My account has been banned for no reason, and I swear that I do not do or use external materials and that I play fair play and I am very keen to comply with the terms and conditions of the game and its safety. I ask you to solve a problem as quickly as possible because I am wronged. Thank you, PUBG MOBILE Account ID 5514411996 Account Username DMR 518

[polar marsh]

@unique spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting summit]

lol no ..they dont have their own versiob...the global version is banned there..due to political issue

[misty geyser]

Pubg I have a question again I switched server right will I still get my rewards on the other server?

[reef pawn]

My account has been hacked. There is a person who has linked his Twitter account to my account in Pubgmobile and is trying to delete my linked accounts. I hope for help in deleting all linked accounts and making only the primary email associated. Main email: [e-mail]. I have documents proving my ownership of this account. Please reply as soon as possible and thank you.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @reef pawn.

[celest shadow]

Yes, but your rank will start from the server you selected, and usually, that would be from either Bronze V or Gold III.

[reef pawn]

#t1no Hi, can you help me retrieve my hacked account

[night cloak]

If i buy the sks skin ill i get uc back

[mortal apex]

Hello! You have to contact the Customer Service for account related issues,please follow this conversation in order to receive assistance during the process:

[night cloak]

Will*

[hazy phoenix]

Hi guys how can i kick someone from dream team?

[mortal apex]

If you buy the last pack which requires 300 UC and 800 points, you will get back the UC.

[night cloak]

Ok thanks

[mortal apex]

You’re Welcome!

[hazy phoenix]

Hi guys how can i kick someone from dream team?@mortal apex

Please can you answer my question

[misty geyser]

Thanks

[drifting summit]

everytime i open my game this is the issue

[night cloak]

Country?

[drifting summit]

nepal

[night cloak]

Try using a DNS

[drifting summit]

also i cant download any resources without VPN

[night cloak]

Refer subpoint 4.5 in #faq
and use DNS

[mortal apex]

Will come back to you as soon as possible.

[hazy phoenix]

Ok thank you

[polar marsh]

@vestal hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin otter]

Its been 3 days since i got this thing

[night cloak]

Please contact in-game support for account related issues, @thin otter.

[thin otter]

That didn't work@night cloak

[night cloak]

We cannot assist you any further.

[thin otter]

I'd waited several hours

Are there any updates coming in near future?

[reef pawn]

#Grammar Police i did it but they want me to speak with them with my account ..... I did it but they didn’t answer me can you help me from here and thank you for your answer

[mint ether]

hello my account was banned although I did not use anything, please review the ban!

[polar marsh]

@mint ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef pawn]

The thief wants to close my account by activating the hack

[mortal apex]

Unfortunately we cannot do that much here. You have to contact them again by starting a new conversation and make sure to provide them the right information, @reef pawn.

[thin halo]

@vestal cypress Use #matches

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @unkempt whale:

:white_small_square: http://bit.ly/37Lgfbm

[reef pawn]

They even responded and told me to contact them from the main account associated with the account. Can you tell me where I should contact them. And thanks for listening

[mortal apex]

Did you contact the Customer Service with a different account, @reef pawn?

[reef pawn]

Yes

[reef pawn]

because he take my Pubgmobile account and he opened hack to close my account

[reef pawn]

my last chance today or my account will take 10 years

[night cloak]

hey @polar marsh my account version has changed at 99999 will it be normal on coming update

@celest shadow

[mortal apex]

I’ve come to a conclusion regarding your request, @hazy phoenix
Your team will automatically disband after the cooldown ends. So you will invite whoever you want to!

[hazy phoenix]

@mortal apex oh ok thank you a lot

[celest shadow]

Hello, @reef pawn. You can contact the customer service by using the Help button from the login menu. We also recommend you to recover and secure any compromised social media account(s) first, either by changing your passwords, or enabling two-factor authentication.

Additionally, if your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[celest shadow]

Yes, you will need to wait for the next update for this to be resolved.

[night cloak]

After the update come it will atomatically come on normal version or we have to do something

[reef pawn]

My account has not been permanently closed. I just want to unlink the account from the other accounts of the hacker

[celest shadow]

It will automatically change the version according to the latest one you updated on your app market, @night cloak.

[celest shadow]

This can be done by contacting the customer service. Follow the instructions above on how you can contact the customer service and you may use this conversation below as a reference as well:

[maiden crest]

Hello Pubg Mobile Support Team,
I need some help , if any one available please let me know

[reef raptor]

@celest shadow
Hello, today my account was blocked for 10 years due to the simultaneous entry of two people. My account idea:
qwCRAZY
5225596785
An effort has been made for the account and nothing has been done and it has been ban for no reason. please help

[polar marsh]

@reef raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

How can we help you?

[round cedar]

@polar marsh We want the feature to cancel the internal link (email or number phone )

@celest shadow We want the feature to cancel the internal link (email or number phone )

[celest shadow]

Your feedback and suggestions are very much welcomed in #old,. @round cedar. Please use the channel instead.

[round cedar]

Ok@celest shadow plise th tips

[maiden crest]

@celest shadow sir, i tried to contact through in app, i just need help unlinking the 3rd link(Email link), but each time i get response from your representative
Dear Fans,

To comply with the interim order of the Ministry of Electronics and Information Technology dated September 2, 2020, Tencent Games will terminate all service and access for users in India to PUBG MOBILE Nordic Map: Livik and PUBG MOBILE Lite (together, “PUBG Mobile”) on October 30, 2020. The rights to publish PUBG MOBILE in India will be returned to the owner of the PUBG intellectual property.
Protecting user data has always been a top priority and we have always complied with applicable data protection laws and regulations in India. All users’ gameplay information is processed in a transparent manner as disclosed in our privacy policy.

We deeply regret this outcome, and sincerely thank you for your support and love for PUBG MOBILE in India.

[night cloak]

LIKE MY COMMENT TO SEE TENCENT! Hi Tencent! I'm writing to you because i lost my account. You banned me at 07th of Februar. I didn't do anything, I didn't use any hack or vpn, I can prove with videos that I am not cheating, so when if it is possible, I'd like to get back my account.
Name BRűRolexxx
ID: 5147955072
Account level: 77
I play since SEASON 2!! ON ACCOUNT!!
Please check my profile and look im no hacker... Look my stat... I got ban for nothing.
Need some other data?
I really hope you can help me! Thank you!

Rácz Róbert (BR Rolexxx)

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble condor]

https://www.facebook.com/watch/?v=133280235334154

Hacker live streaming

[celest shadow]

Please report it in #cheater-reports, @marble condor.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @maiden crest.

[inner fossil]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5253066309
The name of the account user 「X」Ghost

[polar marsh]

@inner fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Edit your message and include a description for your report, @marble condor.

[meager lance]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5594062578
The name of the account user
أبووطن乇

[storm flume]

Please do not use languages other than English, @meager lance. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@meager lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Something like this.

[maiden crest]

@celest shadow yes sir i am asking support regarding pubg mobile global version and in english, currently i am staying in uk, but still i am not getting support

[marble condor]

On going live now in fb

Ok my bad sorry

[hazy sphinx]

@celest shadow we have done it but nothing happend he is now top 1 fpp europ

@celest shadow please ban GUMS WADDA in fpp europe he is teaming up with cheaters and i have sent the proof also

[night cloak]

[celest shadow]

If you reside in the United Kingdom, you will not have such a notice when contacting the customer service. We do not appreciate lies here, and please comply with my previous message.

You may contact the customer service in the game to report such a player with the evidence you have acquired, @hazy sphinx.

[hazy sphinx]

@celest shadow how

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hazy sphinx.

[graceful maple]

@celest shadow excuse me. Do yk what this means

[celest shadow]

Where did you download PUBG MOBILE, @graceful maple?

[willow burrow]

emulator support

where is it

[graceful maple]

@celest shadow app store on my ipad

[rare shore]

Get the emulator role first

[willow burrow]

where

How do i get it

[graceful maple]

App store on my ipad. Where else

[rare shore]

There is a bot command in Discord Support

I thinks it's .emulator

[willow burrow]

.emulator

#emulator

!emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @willow burrow. Revert this at any time by sending .emulator in #481204134859505684.

[willow burrow]

Thanks

[celest shadow]

No worries.

[hazy sphinx]

@celest shadow there is nothing i can do in ingame customer service . no option for report someone who teaming up

[celest shadow]

You should delete the game and redownload it from the AppStore, @graceful maple. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[graceful maple]

Ok nw.

[undone rain]

I need help any admin here

[night cloak]

State your issue here

[undone rain]

One Player of the a team using hack in Pmco Group stage and HE get ban in the Pmco group stage why the team is not Disqualify@night cloak

[deft silo]

I Need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @deft silo. Remember to read through #faq before asking questions in the support channels.

[deft silo]

Can Any Admin help Me?

[night cloak]

State your issue here

[lilac canyon]

I get a Ban for breaking rules but on this time i don’t play pub G Mobile... and this account is privat, a friend tell me that a new update ban all players who are offline idk 🤷🏼 but what I know is that I am the fairst player.

[polar marsh]

@lilac canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deft silo]

Um, There Was This PMGC Crate Which Came In-Game And My Phone's Display Was Also Bad. So, It Opened 10 Crates.
I Got That 600 UC From My Father After Requesting Him Several Times. Now i Have 8. Can i Get A Refund. You Guys Can Take Every Item i Got From That Crate I Won't Mind. But Please Return Me UC

ID :- 5333754196
IGN :- RODxFRaX
Level : 69
Please Refund Me

[night cloak]

Dont ping them.

[deft silo]

Ok

[night cloak]

Acidentally, or no. They can't return UC.

[deft silo]

Accidentally Bro

I Never Opened Any Crate From UC

[night cloak]

😂

It's already written on PUBGM's TOS.
Ya I know accidental/purposely still cant return.

[deft silo]

Me Poor 😢

Ok np Thanks For Your Concern

[night cloak]

Im sorry there's no way to get refund . I have also experienced that too , be careful next time.

[deft silo]

😦

Ok

And Another Thing

[night cloak]

Go ahead. For your question below, I do not have an answer to tht you might need to wait for an expert .

[deft silo]

Taking Freekills In PMCO Through Teamup Is Allowed?

Then Why Are Teams Who Qualified By Taking Free Kills Are Playing?

[night cloak]

Hello my name is abdul and i would like to message you about my account my account it was stolen a while ago and i was so sad and depressed because the hacker stole my account i was able to get my account back and it was only linked to Twitter i got my account back but the hacker has banned my account 😢 please unban the account i play the game with the same account when season 2 please unban my account i was so happy to get my account but it was banned please don’t send me to the auto response please respond to me as soon as posable thank you my id is: 516686047 email:[e-mail]
I hope that you guys see my message and contact me i have all the messages from the hacker that stole my account i would never use a hack please don’t send me to the auto response system thank you i hope that you would see it.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deft silo]

rip inglis tho

[vague seal]

Who do i contact to report this carding uc selling facebook page? It has over 3400 followers they are boosting their post

[celest shadow]

Please send me a direct message of the link to this Facebook page, @vague seal.

We are unable to assist you with PMCO-related inquiries here, @deft silo. Feel free to send an e-mail to the address below:

[e-mail]

[deft silo]

Really?

@vague seal Bhai Bohut Batpar ase erokom

[night cloak]

Use English here

[deft silo]

Ok

[vague seal]

@deft silo ajke amar tk mere diche

[deft silo]

Scam To Bhai

[storm flume]

Please do not use languages other than English, @vague seal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Use English here
Chatting can be done in #chat and #pubg-mobile

[vague seal]

@storm flume okay

[winter fiber]

what's the solution to my problem of download resource error and "new version detected? i am not able to play

[deft silo]

@winter fiber Where Are You From?

[winter fiber]

are u mod?

[night cloak]

For the new version error Contact customer service
And for downloading error Try using a DNS

[deft silo]

No, My Friend Faced The Same Problem

Maybe I Can Help

[winter fiber]

what's the reason behind it? is it from my network side or from PUBGM servers?

[night cloak]

which problem?
Downloading error or new version?

[winter fiber]

I am facing both from my and my brothers account.

[winter fiber]

thanks!..already got a suggestion.

[night cloak]

The newer version problem is because someone else logged in to your account and changed the src version

[deft silo]

Ok

[night cloak]

And for the Downloading error it might be the problem with your network

[vagrant nova]

my server has been changed to europe and now when i make a room and made it to asia the ping is very high

still

[night cloak]

Report it in #old Include your ID and Username

[young viper]

I need someone to talk about pmco !

Bangladesh region

[deft silo]

@young viper Asi

[winter fiber]

Ok, that means all the problem related to log in error is from this reason..as many of are posting of this error in social media for a suggestion.

[deft silo]

I Got A Report

[night cloak]

We dont handle PMCO related issues here you can contact them via their email
[e-mail]

[deft silo]

Is Giving Links allowed?

[sick shale]

Link for what?

[deft silo]

A Video link where a guy used Some tricks to install 90 Fps in his 40 fps device

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @deft silo:

:white_small_square: http://bit.ly/37Lgfbm

[deft silo]

Bro it's in fb

@sick shale

May I Give It In Cheater reports?

[sick shale]

Send me the link in direct messages

[toxic idol]

i want to report regarding a hack selling page, who do i contact?

[left cradle]

مرحبا

[storm flume]

Please do not use languages other than English, @left cradle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

A facebook page ?

[left cradle]

Hello guys

Please i need help

[fathom summit]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play andI make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5298128947
The name of the account user مـينوُ〆

[storm flume]

Please do not use languages other than English, @fathom summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@fathom summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic idol]

yes

[tropic fossil]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6579792873
The name of the account user 〆ＨＴＬＲ〆

[polar marsh]

@tropic fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw compass]

I haven't logged in to pubg for a month and I logged in today with my Facebook account and I was back to level 1 and all my items were gone.

[hallow gulch]

You may contact the moderator rebel, @toxic idol.

[toxic idol]

thank you

[vagrant nova]

hi can anyone plz help me out my server has been changed to europe by one hacker but successfully pubg removed him from logging in again but he changed the server to europe and i play in asia so can the pubg community plz change the server back it would be very kind

[sick shale]

You will have to wait for the cooldown period to be over..

[vagrant nova]

its a lot of time can u plz help me fix it before hand

it would be such a help

plz

😭

[sick shale]

We can't

[vagrant nova]

once

onetime

and never again

in life

[celest shadow]

There is no other way other than to wait, @vagrant nova. One solution that we can suggest you is to team up with your friends who has your preferred server selected. This way, you will be playing in their server, and get better latency.

[night cloak]

hello i got hacked

[north cape]

@celest shadow

[night cloak]

and

@celest shadow hello i got hacked

[north cape]

@celest shadow

@celest shadow

Hello piston
I know you very busy buy my acc with no reasen has been baned.
2 users login in my acc and it has been banned with no reasen please please please unban it.
I play from seasen 2
My acc id:
qwCRAZY
5225596785
Lvl:70

[polar marsh]

@north cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello i got hacked

so pls unlink my google play

my id

5156883836

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

can i get any help from here

[fossil gale]

i have just install pubgm on pc on nox

[clear spindle]

Only in-game customer service could help you with account related issues, @night cloak.

[fossil gale]

but when i want to start my first battle, i only stay on matching

[clear spindle]

Only GameLoop is recommended.

[fossil gale]

what should i do

[fossil gale]

it mean that i can't play?

[clear spindle]

You'll have higher matchmaking time on others.

[fossil gale]

yes

[clear spindle]

An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players.

[polar galleon]

Character name: ＭＲ々๛SYRIA   ・ Character ID: 5283155019   ・ Date and time of last play (2020/11/20)   The date and time when the account suspension was confirmed (2030/11/18)   My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you.

[polar marsh]

@polar galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef hazel]

@polar galleon:

[calm mirage]

Character name MR々kimzwegz々 my account on pubg took a ban when I was in cheerpark and not open cheating or anything like this

[polar marsh]

@calm mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @calm ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[modest ibex]

hi i cant login my account using facebook

[deep willow]

Near Georgopol's Squad House bridge, I saw a Dacia coming at me.There was only 1 man sitting in it (so of course driver). I made an Ice Wall and by peeking to the right side of the wall I knocked out the driver and Dacia stopped write next to me. But When I was shooting at the driver someone was shooting at me with pistol Skorpion from distance not so far. It took more than 50 % of my health.there i knew something was wrong. I healed up and peaked again to see where is the enemy. As there was a broken wall from where the sound was coming. But suddenly i was knocked out by a skorpion pistol.I saw around no one was even close as it was an open area but suddenly enemy popped out of the Dacia . And finished me. He was invisible and was sitting ina car shooting at me but the sound of pistol was coming from far distance. Is this some new bug i am unaware of ?

[storm flume]

Hello, @deep willow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[boreal rapids]

Hello,PUBGMOBILE. Iknow that you are very busy due to the large number of messages. Ihad no problem with my account. My account has been banned for no reason and I swear to do or use extemal materials and that i play clean play clean play and i make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5760367165

The name of the account user《M24》TAHA

[polar marsh]

@boreal rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud badger]

I stole a link from my main account and I want to unlink it

What can I do ?

[night cloak]

Hello pubg mobile. So, I had an account which was linked to my account. But sadly, after an update I deleted the game. When I downloaded it back again, I tried logging with facebook, but sadly I saw that I can't log into my account. Instead it was trying to open a new account for me. Please help me solve this problem, I got enought proof to prove that the account is mine, please dm for more information.

Sincerely,
Jayy.

I need the best emultor for low end pc anyone can help me?

[fossil gale]

is enybody can speak persian?

farsi

[night cloak]

Only Gameloop is recommended
For further assistance
use #emulator-support
To get access to that channel type .emulator in #481204134859505684

[night cloak]

Only english allowed here

[night cloak]

yes it can run gameloop but when i dowloadd pubg its so laggy and i cant play the game so laggy when i shoot it stuck and a sound like bzzzzzzzz is coming when i fire

.emulator

emulator

[fossil gale]

i can't go to game

[night cloak]

not here in #481204134859505684

[fossil gale]

and i only stay on maching

matching

i just stay in matchmaking!

hey!

[night cloak]

Which mode?

[fossil gale]

hello

[fossil gale]

tpp

[night cloak]

I mean map,solo duo or squad

[fossil gale]

squad

it's ten min!

[night cloak]

It is due to low activity of players in your region

[fossil gale]

but it's alot of times! and it's my first play!

hello!

aloooo

[night cloak]

Did you link any social media account to the game?

[fossil gale]

no

[night cloak]

Link one and try

[fossil gale]

how i can link social media?

[night cloak]

refer subpoint 2.2 in #faq

[dusky yarrow]

My 6x isnt converting🥺

[quartz drum]

Need Support :)

[wheat monolith]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id (6812047290)
The name of the account user
Bad〆killar〆

[polar marsh]

@wheat monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Mail them
[e-mail]

[urban comet]

Where is bonus challenge???

[night cloak]

it is available for some regions only

[quartz drum]

@night cloak Bro check This

[left ore]

Group C and D they didn't play any match yet

[night cloak]

we cant help you with PMCO Related issues here

[quartz drum]

@night cloak Then Where have to gooooo. Those esl EsL management doing Unfair

Bruh

🙂🌷

[urban comet]

I'm from Egypt, the Challenge Bonus was around a week ago and disappeared

[night cloak]

Try again later

[night cloak]

Mail them

[wise kernel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5337187041
The name of the account user

[polar marsh]

@wise kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic cloak]

hi guys
I need help

[night cloak]

state your issue

[ionic cloak]

I wanna unlink this Email I dont know how

@night cloak

[night cloak]

Email cannot be unliked

[wispy mason]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game And I think that there is a problem with payment, and that is not worth this period for the ban, as I want to settle the amounts due. Thank you very much.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id : 5306463174
The name of the account user: ٭๏ＪモＲＫＯ

[polar marsh]

@wispy mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic cloak]

even if I contact the support in game?

[night cloak]

they also cant

[ionic cloak]

@night cloak thanks

[kindred ravine]

I need help, my acc went off vietnam server 2 years ago. How can i take it global server?

What should i do?

Really? What should i do? How can i play pubg and how can i get my inventory back? I spend too much

[night cloak]

you cant transfer your account from different version
Nothing can be done

[kindred ravine]

I was playing global version but unfortunately i entered my account vietnam pubg m, then i couldnt take my account?

It means i transfered it global to vietnam

[night cloak]

That is sad but you cant do anything

[kindred ravine]

:(

[devout mirage]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5285598094
The name of the account user LG丨DAZAY〆

[polar marsh]

@devout mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How many days does it take for PUBG to message back

[hallow gulch]

Refer to subpoint 5.4 in #faq.

[night cloak]

ty

[graceful monolith]

Hi! On February 6 , a problem occurred! I was invited by my friends in tdm to help them make a video about not registering damage in tdm. In exchange, they gained popularity. Without thinking, I agreed. I shot him in the heels three times, but he didn't die! As a result, after two minutes, I was banned for 10 years. What is my problem if I didn't know about the existence of such a bug? Why was I banned for a developer error? It's not my fault! Please help me! I value my account very much
My contacts in the game:
ID: 5330872289
Date: 02/06/2021.
My Device: Gameloop
My mobile internet: PTCL
My country: Pakistan
My region in the game: MIddle east
Help please)

[stoic ravine]

My account is hacked

[polar marsh]

@graceful monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Contact customer service

[summer moth]

i want to know why my player is always gets an extra high damge , i almost gets all my enemies bullets even though my ping is low and its not about my movement cause i have tried in another device and i didnt get this problem so i think its about the device but i want to know why i have these problem when my device is a really good device with snap dragon 855+
so please can send new config for these device's to fix the problem
device: realme x2 pro
korea and Japan version
61231046628
wifi and cellular
Jordan Amman

[night cloak]

We only provide support for Global version

[polar marsh]

@charred jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tulip rain]

Please, report this number, my account has been stolen from it 5212261958

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tulip rain.

[tulip rain]

I want to report this account has a magic hack and my account was stolen from it

5212261958

I want to speak to a representative who speaks Arabic

[steep cloak]

hi , i have a question , if their someone played with a hacker he will take a band for a weak , right ?
someone told me that he played with a hacker and he take ban for 10 years !

[night cloak]

Join MENA server Link for it is given in Subpoint 3.1 in #735483472432594994

[lilac fulcrum]

my game is keeping getting connection error/ network errors and then it makes me re enter the match i tried everything to fix restarting my phone reinstalling the game repairing the game but it stills happens so how do i fix it. device- samsung galaxy a51 5g

[hazy yarrow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5285555206

The name of the account userbasoAlpop

[polar marsh]

@hazy yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith wolf]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5583185051

The name of the account user V9 ๛乙丨乙Oツ

[polar marsh]

@wraith wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty glade]

What About CHARISMA RANKING Return? In The RANK section.
It's been a 1. 5year still charisma Ranking not return.

[sick shale]

No information

[wind glacier]

Hi, I noticed that lately on the game players start swearing could something be done about it?

[steep cloak]

i need answer

[delicate basin]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5332589247

The name of the account user:あVIP彡Bossゆ'

[polar marsh]

@delicate basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@steep cloak The duration increases when a violation is repeated.

[polar marsh]

@indigo fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @calm ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[civic pivot]

Its not about your device, im using 12 pro max and facing same issue

[civic rapids]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5231489864

The name of the account user: leegomez10

[polar marsh]

@civic rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef pawn]

what is that mean

[sick shale]

Email login method is still in beta so it's normal to encounter such errors, Try again later and contact customer service for further assistance.

[storm flume]

Please do not use languages other than English, @gleaming sun. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[finite knoll]

Hallo Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder aufzunehmen Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbild meines Kontos wiederherzustellen und mich gemäß dieser Nachricht so schnell wie möglich abzumelden. Ich spreche
meinen Fall an Sie.
Geschichte des Verbots 2020/1/24.
‌iD : (61267734947)PUBG

[storm flume]

Please do not use languages other than English, @finite knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@finite knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @calm ferry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steady forum]

How to force logout account from all devices

[sick shale]

Do it from settings of the linked social media accounts

[ornate bluff]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5411974720

The name of the account user ALBASHA509

[polar marsh]

@ornate bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary sapphire]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5990386355
The name of the account user (وزيرْシ)

[storm flume]

Please do not use languages other than English, @weary sapphire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@weary sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[turbid moth]

Pubg mobile india

[gritty glade]

Pubg Partner Title still given by the PUBG or not?

[stuck gazelle]

5878581867

[sick shale]

No

[stuck gazelle]

now its time for justification

[storm flume]

Hello, @stuck gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stuck gazelle]

will pubg support legit player or ban him . i have video proof so please dont let me reqest to go to this that page to report

[gritty glade]

Many of Discord Server Moderator has those title.
Right?

[sick shale]

True

[stuck gazelle]

hey mods reply to me now . YESterday you want video footage and now i bring it now whats your excuses

[sick shale]

Read the message above

[shy mist]

@stuck gazelle This is where u report people in a proper format #cheater-reports

[cedar rover]

My little brother changed the server by mistake to aisa he was just having a fun time with his friends and he changed it by mistake and i cant return it back to Europe and there is some issues with my ping its too high since then because the server is so far from and i hope that you can look at that situation please thats my id 5674973098 . Thank you

[stuck gazelle]

@shy mist let me talk with mods

[indigo barn]

I want to tolk with mods

Someone anser plaeas

[sick shale]

What's your problem

[blissful inlet]

Hiya! Why did the championship challenge disappear? Are you coming back? So, normally, would you work in Iraq and on server in Europe?

[sick shale]

What's the championship challenge?

[blissful inlet]

Meaning Bonus Shalini.

[sick shale]

Still can't understand you, Bonus challenge?

[blissful inlet]

Meaning Bonus challenge

[sick shale]

What's your region in settings?

It is currently unavailable

[blissful inlet]

On iraq

And he's going back to Iraq?

[sick shale]

No information why the event is unavailable.

[indigo barn]

hallo

[sick shale]

Hey, How can I help you?

[foggy dune]

Hi

[strong portal]

Why (beta v1.3)

[foggy dune]

Does anyone speak Arabic?

[indigo barn]

Someone hack my accunet

[sick shale]

Only English here, Feel free to join MENA server for support in arabic language, @foggy dune.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @indigo barn.

[foggy dune]

Ok 👌

[vagrant nova]

made it asia but ping still high dont know why? my server has been changed to europe mistakenly now when i make room i transfer it to asia but still ping high

[nova swan]

my pubg account got banned for 10 years . But I don't Use hack . That was my season 5 id.pls help me with that.

[polar marsh]

@nova swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant nova]

@sick shale help me

[scarlet shale]

I have not entered the game for a long time and I have been banned although I have never violated the rules please review my ban

[polar marsh]

@scarlet shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stoic ravine]

I can get back stolen accounts.

[indigo barn]

@sick shale i have a contact the customer service via the in game but nobody anser

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @indigo barn.

[sick shale]

@stoic ravine How

[stoic ravine]

Ne

What

[sick shale]

Do you need any help?

[night cloak]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[stoic ravine]

I can get back accounts with email login.

[indigo barn]

i try evrything do not work

[stoic ravine]

What's your problem

[proven wraith]

no maps are showing ??

[night cloak]

I by mistake lost 300uc in growing pack event,can i get them back

[proven wraith]

just now

any updates are happening ?

chinese language and north america sever only showing

[storm flume]

Hello, @proven wraith!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

You can't

[night cloak]

I tried in game game help too but they are taking me to somewhere else.

ok how can i send pic to help through emulater?

[heavy steppe]

Greetings. Now, I have two months trying to restore my knowledge. I contacted Bbji support through the game, but all the technical support did not delve into the topic and understood what was mentioned, and I also have all the evidence that proves the correctness of my words. The only account that I linked to it is what you established the identifier on. It took me 30 days to restore the Twitter account. Now I need you to show me a more effective way. I cannot remain silent about the injustice I faced two and a half months ago. Please help

[night cloak]

My friend creates so much id and changes country to another country through vpn where a good popularity event are running all of his ids are in bronze 5 Is it safe to give popularity like that he is giving legit popularity not any system generated popularity

[lunar kelp]

Is there any way to get back a lost guest account?

[sick shale]

" Players boosting their popularity by registering additional accounts will have their unfairly-gained popularity rewards revoked."
Refer to this message for further details:
#news message

[lunar kelp]

Is there anyway to recover a lost guest account?

[vagrant forum]

No.

[lunar kelp]

No way at all? I had a lot of stuff on it and my phone literally exploded.

[sharp roost]

is some one solve parameter 1 error during linking their phone no or email ingame

[tender roost]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5545752339
The name of the account user(vipمهم)

[polar marsh]

@tender roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp roost]

actually some one changed my game src version i think they have access to my account from 3rd because i am not able to link it because its previously linked from seller

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sharp roost.

[lunar kelp]

Frozen pls. -3-

[foggy dune]

Hello

[vagrant forum]

That's exactly why account linking feature exists. Guest accounts are stored on the player's device and there is no way to recover them if they are lost.

[sharp roost]

already contect nothing happened to my account

[night cloak]

Wait for next update

[foggy dune]

Emily took 10 years and did not violate the game standards

[polar marsh]

@foggy dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lunar kelp]

So sad that this game isnt an online game where all users are stored in one server until end of time.Not like this account is haunting me everytime i log in with my new bad account.Lossing a good amount of seasons and the spent money on it.

[vagrant forum]

If you were so considerate about your account you should have linked it to a social media.

[lunar kelp]

I did.Except i got banned on twitter

[sharp roost]

i think i am gonna losing my slowly slowly they are not help because hacker was changed my src version and they will do unlink from i just have my playgame link

[lunar kelp]

Fine forget it

Just gonna wait for apex legends mobile version

Made by same creators so it wont be that bad

[night cloak]

Contact in-game support for account related issues, @sharp roost.

[sharp roost]

already i did but they told me wait 60 days so at the movement hacker was unlink my account or use anykind of cheat in game what they do with account who is responsible for it

i am just tired to finding a solution but i can login also i have to change src version from device and then i could also

[night cloak]

I cannot speak for your support agent. Kindly wait the 60 days for them to assist you as it’s your only option.

I missed a game and my account was classified. I have not used any kind of cheat@vagrant forum

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp roost]

okay sir thanks for reply

[steep cloak]

I want to know , why i have to face someone who is rank gold 5 and I'm a Crown 2? He also uses the hack ?????? how can he be with me

this happened so many times, sometimes they be silver 2 or 3 ????

[lunar forge]

If i rankup on TPP can it effective on my FPP rank?
because one of my friends wasnt ever play on Duo FPP but his cup is Gold V

[sick shale]

It won't

[lunar forge]

Ok,thanks

[steep cloak]

someone answer me

[sick shale]

That's normal if his teammates have a high rank as you.

[tidal adder]

How to fix packet loss

I have packet loss problem

[sick shale]

Contact your internet service provider

[limpid socket]

Does the bonus challenge redeem section work or there's some issue w my phone?

[sick shale]

Bonus challenge isn't available at the moment, @limpid socket

[steep cloak]

i rank in solo !!

[limpid socket]

T.h.a.n.k. u. @sick shale .

[sick shale]

There is low amount of players in solo mode, @steep cloak So you will be matched with players in different tiers.

[steep cloak]

okay but he is a hacker ! why they dont FIX their game !!!!
how many time do i have to lose point until the pubg wake up !!

[storm flume]

Hello, @steep cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[steep cloak]

that dose not do anything , he will get banned and make another account

[fading hawk]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. lask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id(5161025999)

The name of the account user(muhyeddine112)

[polar marsh]

@fading hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

That is probably true, @steep cloak. But eventually after multiple bans they may give up. Feel free to provide your feedback regarding PUBG MOBILE in #old.

[steep cloak]

they wont , fix your game , told them to fix it , do you think they will stop ! no , they will continue until your people woke up , know they have spark and ninja hacks , and the PCs can goin to your mobile server , because the support team are sleep , yes they will get banned but they wont stop , know they use only wall hack , fix your game , we reach season 18 and you all are sleep ,

[glad shard]

any1 available for support please??

[night cloak]

Complaining about it to other communities members does not benefit anyone in anyway if you’d like to do such you may use #pubg-mobile. If thats not the case you know where #old is.

How can I help you, @glad shard?

[dapper panther]

Plz help i need help

[glad shard]

i jst uninstalled and reinstalled the game and it says

[dapper panther]

Someone steel my account

[night cloak]

Kindly contact in-game support for account related issues, @glad shard & @dapper panther.

[dapper panther]

Plz i need to talk with some one

[glad shard]

its not account related issue

i am not getting ingame update

[night cloak]

It is an account related issues, @glad shard.

[dapper panther]

He is trying to link the account to his email

[night cloak]

Kindly refer to #faq subpoint 5.3 for further instruction on how to contact in-game support, @dapper panther.

[glad shard]

how is it a account related issue??

[dapper panther]

What refer he is using my account

[night cloak]

Can you login to your account, @glad shard?

[glad shard]

in other device yes

in my device i am not getting ingame update

dont khow why

[heavy steppe]

I need his help, because my account was hacked by Twitter and the hacker disconnected my account from the identifier, knowing that I contacted technical support and restored my account on Twitter within 30 days, which allowed the hacker to break the link. Please help, knowing that I link the identifier only to Twitter

[night cloak]

Contact in-game support we cannot assist you any further with this matter, @glad shard.

[dapper panther]

Im same

[glad shard]

🙁

[dapper panther]

Using my account now

[night cloak]

Kindly contact in-game support.

[dapper panther]

I paid miore than 10 k $

[night cloak]

Then I highly suggest you contact in-game support.

[heavy steppe]

I contacted them, but to no avail, as all those who responded to me did not do their work to the fullest, and to access account data and investigate the matter. What should be done in this case?

[night cloak]

If they could not help you, it’s either because you redirected yourself to the wrong area for assistance or they cannot confirm they account is yours and cannot help.

[tulip rain]

My account has been stolen

[night cloak]

Feel free to contact them again.

[gritty glade]

Pubg Mobile Vietnam Discord server link plz

[night cloak]

Please contact in-game support for account related queries, @tulip rain.

Please refer to #735483472432594994 subpoint 3.1 for a list of regional community servers, @gritty glade.

[heavy steppe]

I swear to you that I have been in contact with them for two and a half months to no avail, and the hacker is from Pakistan, and also all those who popularize the identifier reported that the account was hacked

[tulip rain]

Where

Where@night cloak

[night cloak]

You need to provide your in-game support information that clearly states you’re the owner of the account, @heavy steppe. As I said we cannot assist you any further with this matter. Kindly refrain from repeating yourself over and over.

[dapper panther]

Can someone talk to me private

[gritty glade]

No Vietnam pubg mobile server option

[night cloak]

Apologies I didn’t read you’re message correctly. There is no server for the Vietnam version of PUBG MOBILE.

[gritty glade]

Ok dear ❤️

[night cloak]

Kindly refer to #faq subpoint 5.3 for instruction on how to contact in-game support.

[gritty glade]

Can you tell me the PUBG mobile Vietnam version Official website.
Like GLOBAL version pubgmobile dot com
Indian Version pubgmobile dot in

[night cloak]

This server only provides support for the global version of PUBG MOBILE, @gritty glade.

[gritty glade]

[steep cloak]

okay , what about the spark hack !

[dapper panther]

My account stolen what should i do plz help me

[night cloak]

Hi, i have problème i forgot my e-mail on pubg and i can’t change the e- mail ! Can you unlik my e-mail on my account please 🙂 . Thanks you
My contacts in the game:
ID: 571601070
Date: 17/02/2021
My Device: iPhone 11
My Wi-fi: 4g
My country: France
My region in the game: Europe.
Help please

[shy spindle]

Hello, PUBG MOBILE. I know that you are very busy

due to the large number of messages. I had no problem with my account. My account has been banned for no reason and swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and

integrity of the game.

Task you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5277872806

The name of the account user ST义dulsikaa

[polar marsh]

@shy spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I’ve already assisted you, @dapper panther. The reply hasn’t changed.

[night cloak]

Kindly contact in-game support for account related queries.

[foggy path]

Hello, i'm from iran, i have a problem, i Can't login in game, it's get loading when i come in game with my ip country( with dns) and kick me out of game and says Eror Restriction Area, but when i login with vpn i dont have this problem. Help me, suggest me what should i do, whats dns should i download.

[night cloak]

Ok thanks

[night cloak]

If you’re getting the “error restriction” it means the game has been banned for you.

[dapper panther]

H will banned my account for 10 years then no one will help me

[foggy path]

ooof

@night cloak there is no way to use a dns?

[brazen hornet]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5252334422

The name of the account user MO๛『ligend』

[polar marsh]

@brazen hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper panther]

This my account plz contact me to help me

Im afraid he will banned my account for 10 years then who will help me

[unreal flint]

I want the server changed by mistake from North America to Europe ID: 5712673131

[violet spruce]

You Have To wait 60 days for the cooldown , be careful next time Thanks

[night cloak]

Welcome

In my account, I cannot find the country in the game settings

[unreal flint]

I don't want to wait.

[night cloak]

I can’t find the region of my account

[unreal flint]

Penguin is a monster, and I don't know how to play it, and I've changed the server by mistake, and I want to play with sweet penguin.

[mortal apex]

Are you trying to change your Country, @night cloak ?

[unreal flint]

Penguin is a monster, and I don't know how to play it, and I've changed the server by mistake, and I want to play with sweet penguin.

[late tinsel]

Hello, one of my friend is being hacked, an unknown person gained access to account, he has screenshots with the hacker with all proof, the hacker has binded his media to account, any possible help? The account had invested $$ so need help to retrieve it. If any help could be available please contact me ASAP and I’ll get him in touch.

[brazen schooner]

@late tinsel R.I.P

[late tinsel]

Hope not

[brazen schooner]

Yep

[vagrant nova]

none tell me

[late tinsel]

If so the support team in pub is whack

[glossy orbit]

hi i need little help from u guys when u read it plz msg me my pubg acc was hacked my social media hacked hackers chnage password i can login apple id only its possible to unlink my facebook and 3rd link

[vagrant nova]

my ping is still high even though i changed it to asia in room dont know why? my server is in europe but when playing room i change it to asia but ping is still high

[glossy orbit]

i can only login with apple id

[night cloak]

@mortal apex I want to know the region and I want it to appear with me because there is no event in this account. I want to know what the country is

[glossy orbit]

hi i need little help from u guys when u read it plz msg me my pubg acc was hacked my social media hacked hackers chnage password i can login apple id only its possible to unlink my facebook and 3rd link

[mortal apex]

Your account has been made in EEA regions,that means you cannot change/see your country,(due to the laws.)

[mortal apex]

Hello! Your friend has to contact the Customer Service in-game for account related issues. He can take as reference this conversation,in order to receive assistance:

[idle aspen]

How to fix this problem??? I am feedup😑😑

[night cloak]

@mortal apex Okay But if I traveled outside the European Union, will the country be the country in which I created the account, or the country I traveled to?

[mortal apex]

The country will be the same,since it has been already created, @night cloak.

[dapper panther]

He change the version and my account gone

Pubg support what r u doing !!??

No help no nothing

[mortal apex]

You have to contact the Customer Service of Facebook,if you have lost your access. Please refer in #faq 2.8.

[dapper panther]

No one contacted me

[tough vessel]

Your account has been hacked and I want to unlink the hacked account

My account has been hacked and I want to unlink the hacked account

[strong portal]

Why (beta v1.3)

[tough vessel]

My account has been hacked and I want to unlink the hacked account

[mortal apex]

You have been already answered. The only thing you can do is to contact the Customer Service in-game,we cannot do that much here, @dapper panther.

You have to contact the Customer Service for further assistance, @tough vessel.

[potent heath]

Does sanhok have the scar L?

[mortal apex]

We do only provide assistance for *PUBG MOBILE Global,*English version, @strong portal.

[potent heath]

Does sanhok have the scar L?

[karmic whale]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id
5314541694
‏The name of the account user
『Dr』xx

[polar marsh]

@karmic whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

It does not.

[potent heath]

Which maps have the scar L?

[mortal apex]

Livik,Erangel and Miramar. Feel free to ask more about it in #pubg-mobile!

[glossy orbit]

hi i need little help from u guys when u read it plz msg me my pubg acc was hacked my social media hacked hackers chnage password i can login apple id only its possible to unlink my facebook and 3rd link

[sick shale]

Contact customer service and follow this conversation:

[mystic tangle]

When someone tries to send gift it says not enough synergy but it doesn't say how much is needed and can't find this information online. Can someone tell me how much is needed?

[feral forge]

@mystic tangle
for other gifts

1. be friends for more than 24 hrs.
2. synergy must be above 20.
3. character level is greater than 3.
   for rp pass
4. be friends for more than 48 hrs.
5. synergy of 40 or more.
6. character at level 10 or above.

[mystic tangle]

Thx @feral forge 1 and 2 are met. Whose level is 3rd condition from?

[feral forge]

@mystic tangle should be both.

[mystic tangle]

@feral forge is synergy the number with 2 overlapping hearts when I look at the friends list?

[feral forge]

yes.

[deep storm]

Hello, PUBG employee I was surprised When I opened my account on my new device, and it was called iPhone 6 Plus, and when I entered the start of the match, I was logged out of the match. When I opened the account, it was surprising that you attended my account and I did not activate any of the usual types of cheating please reconsider my account

Account Name - AMMEDAK
ID Account - 5181984807
Device - iPhone 6 plus
Country - Turkey

[polar marsh]

@deep storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mystic tangle]

Ok that's the issue then 🙃 besides playing together, giving likes will also increase synergy right? @feral forge

[feral forge]

send bp and space gifts. @mystic tangle

[mystic tangle]

Thx 😁

[feral forge]

ur welcome :)

[night cloak]

I dont know what happend :(

[sudden halo]

Anyone know how to update pubg in ios?

[feral forge]

type .emulator in #481204134859505684 to get access to #emulator-support channel. @night cloak

[sudden halo]

Help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sudden halo.

[earnest wind]

I was have account mythic fashion
My ID is : 534362690
I needed to sell the account to someone. The other person asked for a broker when bringing the broker and after taking the account, he stopped responding to messages , calls and changed the email and canceled the link on Facebook
Please help me to Account recovery
THANK YOU

[feral forge]

buying/selling account is against the ToS of pubg mobile. @earnest wind

[wise fox]

Is there any way to intentionally ban one’s own account 7 days ? (enough to unlink social media)

[carmine sedge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5342466864. The name of the account user ūمشاكـس

[polar marsh]

@carmine sedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proper trout]

This facebook group is selling hacks I want to report this group. So how can I do it ?

[hoary lynx]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5268650189

The name of the account user Elshamy4

[polar marsh]

@hoary lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proper trout]

Recently I've found this page is selling hacks and misleading pubg users I want to report this page so how can I do it

[tulip rain]

How long is the ban for those whose friends are bombed on more than one occasion?

[sick shale]

@proper trout Send the links in direct messages

@tulip rain What do you mean

[floral axle]

Isn't it a bit pathetic that teams which were blatantly cheating during the qualification stages are now playing in the group stages? How can the pmco support staff allow teams such as 4un to proceed 😂

Where is the disincentive to cheat via boosted kills in the next pmco?

Now we know how ignorant the staff is, nothing is stopping us from qualifying in the same manner as other teams did.

[crude agate]

hello community pubg help me please someone else's account is attached to my account and writes that I have signed in from the version above, I beg you to help me remove it from my account

[hallow gulch]

Contact customer support regarding such.

[oak orbit]

the phone hung up, and I was playing Metro Royale, I just lost everything

[unique gull]

Sad

[oak orbit]

You could let the person leave the game without losing the items or a bot realizing that the player is AFK and killing him

[paper gorge]

Pubg

I need help really bad.

May somebody help me?

My account has been banned

[polar marsh]

@paper gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[carmine needle]

does changing flag affect ping ?
and why we can't change flag whenever we want ? (locked for 60days)

[hallow gulch]

Changing your flag has a cooldown which is 60 days. But no, flags have nothing to do the ping.

[carmine needle]

@hallow gulch sorry not flag i meant country/region
what is this purpose ?
what it does when we change it ?
and does it affect ping ?

[hallow gulch]

It does, changing your country does affect your overall ping. It basically moves you to the servers of the selected country.

[carmine needle]

thanks
last question
isn't it a way to get a rename card apart from level 10 rename card
don't tell me about buying, i'm under 18 and a student
rename cards should be made more accessible i think

[hallow gulch]

You can get an ID card from the returner package, which can be earned by leaving the game for 15 days, then logging back in. Otherwise buying is the only given option.

[crude agate]

who to write please help

[hallow gulch]

In-game customer support, as only they can help you with account related issues.

You can do so via the login page.

[carmine needle]

i'm on asia server
my country was india
how come when i changed it to uk, i now get better ms ?
i now get 20ms
if i understood what you said, i should have been getting worse ms

i don't understand this now

[hallow gulch]

Sorry But I'm afraid i have to redirect you.

[hallow gulch]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

Refer to this please.

[carmine needle]

i'm in nepal

[hallow gulch]

Where was your account created ?

[carmine needle]

my country was india
i changed it to uk
and how come i get 20ms now ?
you said to me ping connects to country server

[carmine needle]

india

[hallow gulch]

That might be the reason why your ping is good on asia.

[carmine needle]

now i get 20ms
what is happening ? lol
but you said to me if i change it to a country it affects ping
then, as per your sayings uk is worse and it should connect me to europe

[hallow gulch]

Normally it would, as you get moved to the selected servers with the events etc...

[carmine needle]

but before i had 75-100ms
now i'm getting 20ms -35ms

lol complete opposite

[hallow gulch]

I don't see why's that bad, if anything you should be happy.

But if you wish to know more about this, stick around as someone familiar with this might come in. If not, have a great day ahead.

[carmine needle]

i'm not saying it's bad
i'm just saying, as per your explanation i should have got worse ping
but it's the opposite
thanks for ur time

[delicate badge]

How can you call yourself PUBG SUPPORT, when u time out ppl who got unlawfully banned and are trying to get help

Your customer Service is full of bots and it's disgusting

[polar marsh]

@delicate badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland slate]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id564353747

The name of the account user TheDovakinn

[polar marsh]

@inland slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

PUBGM has increased their security in-game so ya some playing clean might get banned.

[silver bison]

I do be waiting

[night cloak]

wow

[silver bison]

Hitting the 15 minutes mark in 10 seconds

[carmine needle]

their in game security is a joke
each season we have more and more hackers
and the hacks are getting more performant and updated each season

😂

[warm plaza]

please i need help @here

idont have any events in pubg kr !? @hallow gulch

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @warm plaza.

[warm plaza]

ok thanks ♥

[carmine needle]

btw which country/region has the best events in pubg mobile ?

[olive dove]

You may discuss this with other server members in #pubg-mobile .

[olive dove]

It depends on the server you are playing in, as many olayers might not be interested in the solo mode at the time you try to match in.

[bleak imp]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account has been bannde for no reason and I swear to do or useexternal materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE the account id 5697954061 the name of the account user LOSEVRム

[polar marsh]

@bleak imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

They can upgrade their hacks but still can't get away from the ban pan . PUBGM always tries to upgrade their anti cheating system on every update, feel free to give out your feedbacks on #old .

[blissful steppe]

So many glitches and bugs

[storm flume]

Hello, @blissful steppe!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[carmine needle]

when pubg upgrade their anti cheating system in their update
hackers also upgrade their hack to counter the anti cheating upgrade 😂

each new season it's like that

[night cloak]

But they can't get away from reports and will still get the ban pan , If you have any feedbacks regarding the anti cheat feel free to put on #old .

[fast tinsel]

When will Anti Aliasing be back? I miss playing with that option on 😢

[olive dove]

It should get fixed soon.

[fast tinsel]

That’s good to know, thanks!

[olive dove]

You are welcome!

[hot goblet]

@olive dove what’s up bro

[olive dove]

Hello, how can i help you?

[tacit niche]

anyone from PUBG development Team

[hot goblet]

@olive dove check dm

[tacit niche]

pubg mobile should get rid of alot of things

LIKE SEASON 2 its the best

clean and simple players like to enjoy and easy to start a match

[night cloak]

You can give your feedback in #old

[tacit niche]

not all this extra ui stuff

and one other thing game variables should be self generated so hackers cant make changes as variables are unique per device>>> at least other emulators can play

[solar girder]

My server change to Europe in a room bug I have complained about this issue several times no action taken so kindly change my server to Asia
I'd 5720173848

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @solar girder.

[olive dove]

@tacit niche feel free to share your opinion and suggestions in #old

[solar girder]

@storm flume i have complained many times no action taken

@olive dove I complained many times no response

[olive dove]

We can't help with that, you have to wqit for the cool down period.

[solar girder]

@olive dove but the moderator told they will give reset option before 60 days

[olive dove]

I am not sure that will be possible.

[short quartz]

How do I get rename cards

I must know

[olive dove]

From the shop, you can buy one using UC.

[short quartz]

BRUHH

where in shop

I must know

[short quartz]

What category

[true carbon]

I forgot my pubg account password

Which is connected to my facebook

[olive dove]

Here:

[short quartz]

THANKS YOU

[olive dove]

You mean FB account that is connected to your pubg account?

[short quartz]

@olive dove can I earn ID cards?????

[olive dove]

There are couple of methods to earn ID cards, but I am mot sure if they will work for you now.

[short quartz]

Why

@olive dove

[olive dove]

You can get one from the crew shop, but the crew is not available in the game now.

You can get one from the return missions, you get those when you do not log in to your account for 4 weeks.

So your best option is to buy one using UC.

[short quartz]

I can wait four weeks

I’m jkjkjkj

Ima buy one tonight

[quick owl]

Hey yall I could use some help

Soy account got hacked

[night cloak]

Contact customer service

[quick owl]

So*

I did

[night cloak]

What did they ask you?

[reef mantle]

Customer service is of no help at all

[quick owl]

Can I still sign in and other stuff

[reef mantle]

I am trying from 3 weeks but got no help

[night cloak]

hacked account?

[quick owl]

Well that's why I'm here they are of little help

[reef mantle]

Yup

[night cloak]

if will take upto 60 days

[quick owl]

So they shout down my fb and intsa

and it says I need to update my game if I try gmail

So did they switch the version to something like the Indian one

That's the only thing I could think of since I do have the latest one

[night cloak]

Contact customer service and wait for their response We dont handle account related issues here

[quick owl]

Hhhmmm ok but it's not that easy

I'll try again and let you know

[night cloak]

ok

[reef mantle]

@quick owl check dm

[night cloak]

They should respond within 1 week? Can you share your conversation so the adminstrators here can escalate your issue, please?

[mild valley]

ello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5536828582

The name of the account user 〤AH々《AHMED7

[polar marsh]

@mild valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven summit]

Hi, I had a question about the video review, does it apply to you?

[river plank]

Hi i really want to play pubg but my device is not supported i have a samsung A01 core thank you

[fossil helm]

Hi

[true carbon]

Yes

[night cloak]

you can click forgot password on your Face book account and reset your Facebook password

[raven summit]

Auto-damage What can you explain?

[true carbon]

Ik I can but the phone number we put for the face book account is really old and we dont use it anymore therefore we threw it out and now I cant get my account back

[night cloak]

any secondary login method for loging in to game?

[raven summit]

[fossil helm]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id (5313168736)

The name of the account user (سحلؤؤب³)

[storm flume]

Please do not use languages other than English, @fossil helm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@fossil helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eternal gyro]

Hi
I have logged on to my friend several times while he is playing and his account has been banned for me for 10 years without violating the terms of the user. I hope to review the topic please.
This İD
5257668788

[polar marsh]

@eternal gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

Automatic control of the weapon damage.

[raven summit]

Can you send me a video of it?

[sweet badger]

Hello, PUBG MOBILE. I know that you are very busy due to the large
number of messages. I had no problem with my account. My account
has been banned for no reason and I swear to do or use external
materials and that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am
wronged. Thank you, PUBG MOBILE
The account id 5274429212
The name of the account user ELLOL12

[polar marsh]

@sweet badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell bramble]

Hi... i would like to request any help to unlink email from my pubgm account

[night cloak]

It is not Possible to Unlink Email

[raven summit]

Percentage of correct judgment
how's it?
Goes down whenever he wants, goes up whenever he wants?

Your support is really weak

[shell bramble]

Hi... i would like to request any help to un link email from my pubgm account

[night cloak]

It is not Possible to Unlink Email

[wispy fern]

Any solution to this problem

[night cloak]

Contact customer service

[wispy fern]

Thank you

[lilac coral]

@polar marsh

whats this for

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lilac coral.

[lilac coral]

thats it?

will i get more mails like this

[clear spindle]

You may contact the in game customer service as we cannot assist you with account related issues in here.

Make sure to make payments from the official source.

[strong lance]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5298779279

The name of the account user 『LoDe』

[polar marsh]

@strong lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusty arch]

hello

[night cloak]

yes?

[dusty arch]

i want to unlink gmail account from my pubg account because its not mine

[night cloak]

It is not possible to Unlink Email

[dusty arch]

why?

[night cloak]

because someone else logged in to your account from somewhere else

[dusty arch]

no some linked his gmail in my account

someone

[night cloak]

Contact customer service and ask them what to do

[deep vale]

My game has been crashing and fps dropping

[dusty arch]

i did it

so many times

i cant play with my account All the time logged in from another location

[night cloak]

kr version?

[normal fulcrum]

Gmail account as in your email ID or your Google Play Games account @dusty arch?

[dusty arch]

ITS NOT mine

someone else linked in my account

[normal fulcrum]

Answer my question please

[dusty arch]

In my pubg account

[normal fulcrum]

Email ID or Google Play Games?

[wooden tiger]

Hello, I want to ask about something

[normal fulcrum]

Feel free to ask @wooden tiger

[wooden tiger]

@normal fulcrum

where my country ?

[normal fulcrum]

We cannot help you if you are not willing to provide proper information @dusty arch. Please contact in-game customer support from game settings.

[wooden tiger]

Where is the select country button?@normal fulcrum

[long harness]

Hi, my PUBGM has been hacked last night. What should i do ? I really love my account. Play since season 6.

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

[wooden tiger]

@night cloak Thank you 😟

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @long harness.

[long harness]

Thank you.

I can’t access anymore since it say to update to newer version and currently no update in my country.

[lunar estuary]

I don't understand this event

[jade nest]

Buy the last one from this event for 300 uc and you will get 300uc refund with a sks skin and some coupons.
So basically the skin is free

[lunar estuary]

@jade nest you mean this?

[jade nest]

No

[lunar estuary]

That's the last one on my page

[jade nest]

Slide left and you will see more @lunar estuary

This last

[lunar estuary]

Okay thank you

[cerulean willow]

Login fail is coming what should I do??

[trail sigil]

@jade nest bro

[jade nest]

Yes?

[main mantle]

same bro

[jade nest]

@main mantle @cerulean willow Your country?

[cerulean willow]

What's the problem

Asia

[main mantle]

india

[cerulean willow]

India

[trail sigil]

@jade nest hey

[jade nest]

@cerulean willow @main mantle As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[trail sigil]

@jade nest hey

Help

[jade nest]

What help?

[trail sigil]

Someone has hacked my Twitter@jade nest

[cerulean willow]

Sir but we are playing on VPN

[trail sigil]

@jade nest I have done login with Twitter

[cerulean willow]

But all login are fail

So what to do now

😫

[trail sigil]

@jade nest I have logged in pubg with Twitter only and someone hacked my Twitter ac and changed its email and all

[jade nest]

You already got your answer,no need to ask same thing again and again@cerulean willow