questions

[night cloak]

@night cloak i didnt understand

[stiff sigil]

Sunhok map: will delete?

[mystic knot]

Anyone know if i can transfer my account from pubgm kr to pubgm global??

[celest shadow]

Consider using a DNS and see if that helps with your issue, @night cloak. Please refer to subpoint 4.5 in #faq.

[celest shadow]

What? No.

[lunar forge]

😐

[night cloak]

no i cant download map and resources

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mystic knot.

[stiff sigil]

Ok I just Asked

[celest shadow]

For your information, this is not possible.

[mystic knot]

Ty, i see the faq

[night cloak]

@celest shadow can you help i am not able to download map and resources

should i use vpn

[mystic knot]

I looked at someone profile and it appears : This player migrated to Indian version.. Thats why i asked

Dont use vpn, It is illegal

[celest shadow]

Please read my previous message that I mentioned you on, @night cloak.

[night cloak]

so what do you mean after downnloading DNS problem will solve i dont have to do anything

[elder coyote]

Hello, my account has been hacked and the version has changed

[celest shadow]

You can give it a try and see if using a DNS helps with your issue. You can find the instructions in the #faq channel, subpoint 4.5.

[celest shadow]

Please contact the customer service in the game for further assistance for your hacked account. As for the newer version error, please wait for the next update for it to be resolved.

[past lynx]

Can someone please give me email to report hacker and send videos for them

[celest shadow]

Hello, @past lynx. You can use our #cheater-reports to report cheaters. Please follow the pinned instructions of the channel when you want to report a player.

[past lynx]

I want an email please

[elder coyote]

Talked to our customer service team 6 days before and no response was received

[celest shadow]

There is no e-mail specifically to report cheaters, @past lynx.

[storm flume]

Hello, @past lynx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

You can refer to this instead.

[elder coyote]

How can I prevent him from entering my account so a support team will respond and remove the compromised gmail from my account

[past lynx]

Im sorry but reporting from in-game is worst reporting ever they never get banned thats why i made a video and wanted to send it to the email of company

But i’ll try the link thanks

[celest shadow]

Reporting via the #cheater-reports channel is an alternative as well, @past lynx. Feel free to utilise it.

[night cloak]

@celest shadow ]

reply mu dm

[past lynx]

Thanks really

[night cloak]

Help

[celest shadow]

You can contact the customer service to help you unlink the unauthorised social media account in your PUBG MOBILE account, @elder coyote.

You may use the conversation below as a reference:

[night cloak]

Will the 99999 version change on normal version on the next update @celest shadow

[celest shadow]

Responded to you in our direct messages, @night cloak.

[night cloak]

@night cloak see my dm

[celest shadow]

Hello, @night cloak. This usually occurs when your account has been compromised, then accessed by an unauthorised person who uses a modified version of the game to log in.

Please contact the customer service and the support for your social media account in question to recover your account first. For the newer version error, you will have to be patient and wait for the next update.

For social media support links, please refer to subpoint 2.8 in the #faq channel.

[fierce night]

@vagrant tulip why you won't answer?

[night cloak]

@celest shadow thank you for the information 😁

[rose loom]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rose loom. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

How can we help you, @fierce night?

[elder coyote]

Yes, the customer service accident was 6 days ago, and the information was provided to them, so no response has been made

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @elder coyote.

[elder coyote]

I only know how to go back to the sub-point, please explain to me and thank you

[elder coyote]

How do I act the hacker will categorize the account

[vocal dirge]

How do i get a hacker logged out of my pubg account

My twitter got hacked but i got it back but the hacker can still have access to my pubg

[fast cosmos]

How long does it usually take for the ingame Customer Support to answer?

[timid edge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5652081856
The name of the account userAmadhamdy

[polar marsh]

@timid edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven epoch]

Can you please tell me, will I get back 300 uc for my purchase?

[heavy vortex]

On the last one yes. @raven epoch

[pearl swallow]

Help me sir

I cannot login my account

I deleted pubg app n install it and now I can't login my account

Helpppppppppp

@polar marsh plz help

I have latest version but also I cannot login

[sullen shore]

Can you tell me the reason

[night cloak]

I cannot log in my account even if i have the latest version of Pubg mobile installed.

[sullen shore]

@vagrant tulip I was banned for 10 years for no reasons

[polar marsh]

@sullen shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

No bro some one has changed your game version

[pearl swallow]

@polar marsh so what should I dooo

Any suggestions

[night cloak]

@polar marsh Lock that Pubg file Paks

[night cloak]

How can it happen i was playing and suddenly this happened after I restarted the game.

[turbid willow]

#questions #discord Dear Admin , my account which is worth $5000 , it has been hacked and logged in by unkown user on October 22 -2020 who linked his mail and twitter to get access to my game . I have spent alot on this account , please help me get it back , i have all the proofs of all purchases .

Original social media linked account - facebook and now it has been unlinked by the hacker . Please help me , I have reached the ingame customer support more than 10 times and I haven’t got any positive reply .

#questions

[pearl swallow]

@S@vagrant tulip thank you

[night cloak]

I am giving suggestions to Pubg mobile not for people

[spare turret]

I'm not a cheater, but I found out late because my friend is a cheater. He locked my profile for a month.

[night cloak]

Not only me many other users are facing this problem. Is there any solution ??

[night cloak]

If you have any other I'd or friends I'd which is your friend check your last opening game time

[rough oxide]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5135814038

The name of the account user Ｆｅｎｉｘ々

[polar marsh]

@rough oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Did pubg mobile eSports yt channel got hacked?

[median wraith]

Hi my friends account has been hacked, is there anything that can be done about it?

[night cloak]

They got every thing in Arabic about the pmco starting from tomorrow,have hidden videos from video section

[median wraith]

Ok

[pallid swift]

hello game My account has been hacked, I can't login

[thorny nest]

Is playing pubg global in india illeagal

🤔

In my country it is blocked not baned

[pallid swift]

I contacted support until I wait for an answer from the support team My account is completely gone and I cannot log back in @vagrant tulip

[tranquil wadi]

Hello guys does anyone have the discord of pmco?

[onyx dagger]

May I know what is the issue, @tranquil wadi?

And if there's a server for it, it is private.

[onyx dagger]

You may wait patiently for their response.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @pallid swift.

[tranquil wadi]

I know there is a comunity pmcl server if im being correct

Where you can find the lists with qualified teams etc.

[onyx dagger]

@onyx cairn shall assist you when he is free with this, @tranquil wadi.

[tranquil wadi]

Ok thanks for help

[onyx dagger]

You're welcome!

[pallid swift]

Sorry sir, my English is not very good, unfortunately, do I have a chance to speak to you privately @vagrant tulip

[spare turret]

I'm not a stranger, I didn't know that my friend was a stranger, he was a stranger, he forbade me too, please help

[onyx dagger]

Please state your issue in a more detailed way, @spare turret.

[polar marsh]

@spare turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[split musk]

Icon to change country not found

Icon to change country not found

[knotty nymph]

My account has been compromised.

[onyx dagger]

Accounts created in EEA regions cannot change their country in-game, @split musk. (Due to the Laws).

You mean Banned, @knotty nymph?

What do you mean, @night cloak?

[split musk]

Thanks

[onyx dagger]

No worries.

?

[knotty nymph]

Are you really technically supported?

[feral monolith]

I have a video of my friend cheating. Does PUBG ban those if i send you him. Using hack video?

[onyx dagger]

May I know what is your issue, @night cloak??

Oh wait.

Did that player abuse you in-game?

If so, report them ingame as said by Mocha above.

[celest shadow]

User has been unmuted.

[onyx cairn]

They will be published in our official PUBG MOBILE ESPORTS social media channels, pinned in #community-news.

@tranquil wadi

[steel bolt]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id: 5360689301

The name of the account user: MR乡SHOOTERツ

[polar marsh]

@steel bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@turbid willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[knotty nymph]

My account has been hacked I want to unlink the hacker's account@vagrant tulip

@vagrant tulip

[scenic girder]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id: 5322385387

The name of the account user: RED๛ÐOT〆

[polar marsh]

@scenic girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak sand]

how long does pubg support takes to reply if I talked to them on the game to submit a claim that my account was hacked?

[whole glade]

Hi I need help because I accidentally changed my server from Asia to na.Now I don’t have the best gaming experience already.id:551236393

[livid plover]

Hello..I have a good and really nice broad band network connection. But still when I download resources my game get on 122kbps then 0 and a error code comes

Device : emulator
Ping : 20ms - 32ms max
Region/ country - bangladesh

[civic mantle]

Why did I take ban

[polar marsh]

@civic mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole glade]

Hi I need help because I accidentally changed my server from Asia to na.Now I don’t have the best gaming experience already.id:551236393

[livid plover]

Will be glad if u fix my issue soon and much appreciated

[whole glade]

Pls read my message

[jade nest]

There is no choice left then waiting for 60days server cooldown period

[night knot]

I was banned because I played on an Android Four emulator

[polar marsh]

@night knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Report the issue in #old

There is no choice left then waiting for 60days server cooldown period

[whole glade]

But it’s a bug

[jade nest]

Refer to #faq 5.4

[whole glade]

When I joined customs it changes automatically from Asia to na

[jade nest]

Feel free to provide feedback regarding that in #old .There is no choice left then waiting for 60days of server cooldown period

[jade nest]

Report in #old with your ID and reason of server change

[white sun]

<@&639889499718942720> <@&481161015728406538> my friend account being linked by strangers by twitter and he tried to unlink but his account got banned 1 day and after that got banned 3 days again after 1 day,please help

players id:51250621130

[whole glade]

Ok

[warped thistle]

Hi,
So uh I was playing pubg as usual when suddenly I got this "error message" saying
Your account has been logged in from another account.
Need help, how should I proceed?

[jade nest]

Contact in-game customer support for further assistance

[jade nest]

Can you provide the screenshot of the error?

[vagrant forum]

We cannot help you with account related issues here. Please contact the in-game customer service, @white sun.

[warped thistle]

Can't since I was forced back to the login page and now I can't log back in.

[jade nest]

Then login in your account

[whole glade]

He said he can’t

[jade nest]

Contact in-game customer support for further assistance.You can take help from this conversation

[crystal moth]

is there a way to buy prime plus on emulator?

[hallow gulch]

You should be able to buy it from your emulator since it supports google play as well, but if not. You can simply switch to a mobile device, log in to your account and buy it.

[crystal moth]

i tried but it doesnt work

eh thanks for ur help

[misty scroll]

My pubg not opening

[hallow gulch]

Perhaps you can provide us with a screenshot, or at least a bit of information...

[misty scroll]

Ok

Wait

My internet is good

[jade nest]

Your country?@misty scroll

[misty scroll]

India

[jade nest]

@misty scroll As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at <https://www.pubg.com/en-us/category/announcements-en-us.

[misty scroll]

Thanks

@jade nest

[fleet python]

I chose the Middle East server by mistake and I want to change the server to South America please

ID: 5173486928

[sick shale]

You have to wait for the cooldown period to be over, @fleet python.

[fleet python]

When?

[half echo]

When is Indian version coming

[sick shale]

You can see the timer in settings

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[half echo]

Ok 👍

[fleet python]

But my points are on South America

[sick shale]

You have to wait to change the server again.

[polar marsh]

@spring tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fading gate]

Здравствуйте

Кто может мне помочь

[storm flume]

Please do not use languages other than English, @fading gate. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading gate]

Okay

One second

Translate

[polar marsh]

@hasty meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fading gate]

When I enter the game from my phone or mail, I write that it was entered incorrectly, although I entered everything correctly, I cannot log in through Facebook due to the fact that the link is canceled and I still need to wait 5 days, what should I do how to enter the game?

and like this constantly

writes error when entering the game. Try again

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading gate. Remember to read through #faq before asking questions in the support channels.

[regal nacelle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
5426584066
The name of the account user
EG๛『HOOKA』

[polar marsh]

@regal nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

You might encounter some bugs, or unresponsiveness with the e-mail method since it's still in beta. Try again later, as for your facebook. Try changing your account details and try again.

[fading gate]

thanks, but how can you link another social network without logging into the game?

[hallow gulch]

You can't.

[fading gate]

#questions I didn’t do anything that was against the rules, I just can’t enter, I really need your help

[atomic flame]

Hello,PUBG MOBILE.I Know that you are very busy due to the large number of the messages.I had one problem with my account.my account has been banned for no reason and I swear to do oruse external materials and that play clean play and i make very careful to comply with the terms and integrity of the game i aske you to solve a problem as soon as possible because iam wronged. Thank you PUBG MOBILE.
The account id:5235873257
The account username:HALoKA

[polar marsh]

@atomic flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant nova]

My uc just vanished

out of now where

i ppurchased some and its gone

like wtf

its gone

[fading gate]

and how should I be and what to do?

@hallow gulch can you help me?

[cedar snow]

Hi , how can i find the payment receipts on my google play account

[fading gate]

ЕСТЬ С РОССИИ КТО ?

[hallow gulch]

Where did you purchase your uc from ?

[torn plaza]

Can I use vpn ?? @polar marsh

[hallow gulch]

Playstore > settings > account > purchase history.

[hallow gulch]

We don't recommend using Vpns.

[vagrant nova]

from shop

[fringe thicket]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5126942638 The name of the account userＤＲＡＫ〇ＬＡ

[polar marsh]

@fringe thicket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn plaza]

@hallow gulch ok ok

[cedar snow]

yes i get the purchase history but without details

[hallow gulch]

Please note, If the UC was bought illegally through carding or through an illegal website, it will be deducted automatically. If not, You can contact customer support for a possible explanation.

[foggy path]

Hello Yesterday i played well And my gyrscope was on, but now when i wanted to play my gyrscope is on but it doesnt work, it doesnt move, is it bug?

[rigid badge]

Does Arena mode count towards achievements?

[vagrant nova]

nah i bought it from uc section

[onyx dagger]

Try restarting, @foggy path.

[torn plaza]

@hallow gulch buy my game is not opening

[vagrant nova]

how can it be illegally

[foggy path]

i did

It Doesnt Work

[vagrant nova]

how to even do it illigellay bruh

[onyx dagger]

You may contact Customer Service in-game regarding your issue, @vagrant nova.

[vagrant nova]

wjere

[hallow gulch]

Make sure you're logged in with the correct email linked to your account. If so, then you should be able to see your purchase history.

[vagrant nova]

where

[foggy path]

Hello Yesterday i played well And my gyrscope was on, but now when i wanted to play my gyrscope is on but it doesnt work, it doesnt move, is it bug?
@foggy path

[onyx dagger]

May I know where you're from, @torn plaza?

I mean the country.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @vagrant nova.

[fading gate]

@fading gate

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @torn plaza, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading gate. Remember to read through #faq before asking questions in the support channels.

[fading gate]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading gate. Remember to read through #faq before asking questions in the support channels.

[foggy path]

Hello Yesterday i played well And my gyrscope was on, but now when i wanted to play my gyrscope is on but it doesnt work, it doesnt move, is it bug?

HELLP

[hallow gulch]

You can try a routine repair. If the issue kept occurring, feel free to report it in #old.

[cedar snow]

can i send screen to you ?

[onyx dagger]

I didn't understand what did you mean, sadly.

[torn plaza]

@onyx dagger thanks 😊

[onyx dagger]

You're very welcome, @torn plaza! 🤗

[torn plaza]

@onyx dagger where are you from buddy?

[foggy path]

bruh does Anybody see my message?

[storm flume]

Please avoid going off-topic, @torn plaza. You may have unrelated conversations in #chat.

[onyx dagger]

You can try a routine repair. If the issue kept occurring, feel free to report it in #old, @foggy path.

[civic pivot]

Hi @lime juniper im not able to reply in 6 hours in feedback, my device is iphone 12 pro max and have no video evidence.. dont know how more lagg i will face if i do that.. but there is huge bug in settings i believe, i cant turn anti aliasing and that fps drop stutter feels like im playing on low settings..

[onyx dagger]

As said by Pixel.

[foggy path]

ok

[onyx dagger]

Alright then.

[onyx cairn]

@onyx dagger What is the best answer to players getting "account has been logged in to a newer version"?

[civic pivot]

@lime juniper my game id: 5563737864

[onyx dagger]

They may contact Customer Service in-game regarding that issue, as we cannot do much about Account related issues here, on Discord, @onyx cairn.

[civic pivot]

there is also new bug which freezes your screen about 1-2 seconds and then gone

[onyx cairn]

Thank you, Sir, much appreciated!

[onyx dagger]

You're very welcome, sir.

[civic pivot]

Also when will be that anti-aliasing fixed? You cant turn it on

[vagrant forum]

my device is iphone 12 pro max and have no video evidence...
You mentioned that it happens every day. Should be easy for you to record it next time.

A video recording is always more helpful than mere description of the issue.

[civic pivot]

I will do

[onyx dagger]

The anti-aliasing option is is currently disabled as a temporary solution until the root issue is resolved. Please keep an eye out for #news.

[civic pivot]

And hope thats shown in the video

Season 2 player here, know game very good

Feel every fps drop, even with the best device, that much fps drops isnt normal

Reason not to record all matches i play, it might produce more lagg, but i will show u evidence

Ping shows between 20-24 with 5g cellular, hope this isnt fake ping

• enter war mode, see how many times u get teleported, u will understand what i mean everyone has ping in that mode 300+ drops

EU server

[vagrant forum]

As always, #old is the place to report those.

[civic pivot]

I do everyday reporting all of them

[hallow gulch]

Then please be patient, like all the other people who previously reported their bugs and issues.

[unique linden]

Can we use an app to change the dns? Will I get banned

[foggy path]

@onyx dagger i did routine repair but it didnt get fixed

and i Cleared Cache of game

[onyx dagger]

Yes, you can, @unique linden. And you wont get banned because of using DNS.

You may refer to #faq 4.5's solution.

[hallow gulch]

Changing your Dns is fine as long as you don't use it to change your location.

[unique linden]

Thanks bro. That was a perfect answer.

[onyx dagger]

You're very welcome! 🤗

[foggy path]

Hello Yesterday i played well And my gyrscope was on, but now when i wanted to play my gyrscope is on but it doesnt work, it doesnt move, is it bug?
btw i did routine repair it didnt get fixed

[onyx dagger]

Hold on, @foggy path.

[unique linden]

I didn't know that thought only vpn is used to change location, even for vpn it suggests nowhere that a ban would be imposed, it's just not recommended

[onyx dagger]

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @unique linden.

Do you have the access to your Game account, @raven light?

[unique linden]

Thank you sir your relies are very clear and accurate pls keep up the good work.

[onyx dagger]

Thank you so much, @unique linden. 😹

[foggy path]

hello@onyx dagger

Hello Yesterday i played well And my gyrscope was on, but now when i wanted to play my gyrscope is on but it doesnt work, it doesnt move, is it bug?
btw i did routine repair it didnt get fixed
.

[onyx dagger]

Wait.

[raven light]

I have unlinked my Twitter account and now I cannot log in and this is my ID # 5261887568

Facebook has been disabled and I cannot access my account

Please help as soon as possible

[onyx dagger]

You need to have access to your Game account in order to do something.

Try restarting your Device, @foggy path.

[foggy path]

k

[onyx dagger]

Alright then.

Kindly refrain from spamming, @raven light.

You need to have access to your Game account in order to do something.

[raven light]

Can you clarify

[onyx dagger]

You need to have access to your Game account in order to do something. 🤷

[raven light]

I dont understand

[cursive pulsar]

is there a way to avoid getting "Item expired" messages?

[onyx dagger]

You cannot access to your Game account, right? @raven light

[cursive pulsar]

these are just some random poops

[onyx dagger]

It's just in-game Mails. @cursive pulsar

[foggy path]

@onyx dagger Ty It worked👍

[cursive pulsar]

ok but nobody rly wants them 😑 😑

[raven light]

Yes

[onyx dagger]

You're very welcome!

[onyx dagger]

Which means, sadly, nothing can be done. You may try contacting the Customer Service in-game regarding this tho.

[hollow hedge]

selling an account on G2G.com is enough evidence for a ban?

[raven light]

I tried a lot and no one helped me. Do you know a way to reach the technical support team?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @raven light.

[onyx dagger]

Buying/Selling/Sharing of accounts are against PUBGM ToS, @hollow hedge.

[knotty nymph]

I have a problem.

When I get into the account.

[rare orbit]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. Ihad no problem with my account. My account has been banned for no reason and I swearto do or use external materials and that I play clean play and make very careful to comply with theterms and integrity ofthe game.

Iask youto solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id 5217221544

The name of the account user مجٍ

[polar marsh]

@rare orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @knotty nymph. Remember to read through #faq before asking questions in the support channels.

[hollow hedge]

yes Ik and I asked if someone sells an account on g2g.com(check the website), and provides the in game ID, is it enough evidence for a ban?

[onyx dagger]

Hold on.

[raven light]

Do you know a way to reach the technical support team?

[onyx dagger]

You may report that through the in-game CS, @hollow hedge.

[hollow hedge]

can you show/guide me the way it should sound? I already tried

[onyx dagger]

You may contact Customer Service in-game via the game settings or from the login page, @raven light.

[raven light]

I called a lot and no one helped me. Is there another way?

[hollow hedge]

also, can't Tencent do anything regarding that? that website has thousands of PUBGM accounts being sold/traded everyday

[onyx dagger]

It is against the PUBGM ToS. 🤷

[onyx dagger]

Waiting for their response is the only way.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @knotty nymph.

[raven light]

No, no one responded in the first place

[tender salmon]

hi

[weary wedge]

Hello I wanna ask a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tender salmon. Remember to read through #faq before asking questions in the support channels.

[knotty nymph]

ID5609265922

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weary wedge. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Contact Customer Service in-game, @knotty nymph.

[onyx dagger]

You may wait then. 🤷

No.

[weary wedge]

Sure?

[lofty anvil]

Hello

[onyx dagger]

You may refer to #faq 4.5's solutions to know on how to change the DNS.

[lofty anvil]

Guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lofty anvil. Remember to read through #faq before asking questions in the support channels.

[lofty anvil]

My I’d is hacked

[storm flume]

Please avoid going off-topic, @tender salmon. You may have unrelated conversations in #chat.

[craggy garnet]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5506389584 The name of the account user AMGADESSAM

[polar marsh]

@craggy garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven light]

There is no way for me to retrieve my account

[onyx dagger]

Do you have the access to your Game account, @lofty anvil?

[lofty anvil]

Yes @onyx dagger

[onyx dagger]

Only they can help you with it. Let's hope for the best.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lofty anvil.

[lofty anvil]

I can login but the hacker has Twitter link and I have Fb and email

[raven light]

K

[onyx dagger]

Alright then.

[onyx dagger]

You may refer to the bots message which has tagged you above.

[obsidian forge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5226427397 The name of the account user AhmedXMaznai

[polar marsh]

@obsidian forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fast cosmos]

Hello. I managed to get back my brother's account from the hacker. But now there is another problem. When I try to log in it says that you need a newer version of the game. I believe the hacker changed the game version in a file. What do I do?

[harsh crown]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. Ihad no problem with my account. My account has been banned for no reason and I swearto do or use external materials and that I play clean play and make very careful to comply with theterms and integrity ofthe game.

Iask youto solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id 5217221544

The name of the account user مجٍ

[polar marsh]

@harsh crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fast cosmos.

[tender salmon]

@lime juniper I need your assistance .

[onyx dagger]

You may state your issue here, @tender salmon.

[tender salmon]

@lime juniper I got message for 1 one of 3 reported hackers that i need more evidence . He has 0 recoil on scope 4 and shooting through objects on targets .

[night cloak]

Will it be fixed for the new update?

[onyx dagger]

Sadly, no ETA, @night cloak.

[rapid pilot]

-42 points in my last TPP SQUAD MATCH ,hacker killed my team.

if hacker get banned, can i get return my -42 points?? @hope#1234

[vestal pine]

Hello, PUBG MOBILE . I KNOW That you are very busy due to the large number of message. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and That l play clean play and l make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
THE account id 5659814985
The name of the account user SEIFJOKER

[polar marsh]

@vestal pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

why muted me??

[wispy fractal]

@night cloak bro

[night cloak]

What's up?

[wispy fractal]

I said bef my Account was hacked

[tender salmon]

@night cloak check your text

[wispy fractal]

Do u remember me!

[wet sinew]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. Ihad no problem with my account. My account has been banned for no reason and I swearto do or use external materials and that I play clean play and make very careful to comply with theterms and integrity ofthe game.

Iask youto solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id 5651716766

The name of the account user 「TM」Remo

[polar marsh]

@wet sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tender salmon What do you mean?

[wispy fractal]

Iam from India So I tried customer support but it shows India banned pubg mobile@night cloak

Now hacker is playing in my account joyfully

😔😭

[rapid pilot]

@wispy fractal your email is linked?

[wispy fractal]

Nope@rapid pilot

Only Facebook but it was disabled Bec of hacker

Iam from India I can't give req for my account 😭😭😭

In customer support

[rapid pilot]

there is no chance because of this usless customer support

[wispy fractal]

Yep

Where r u from bro?@rapid pilot

[rapid pilot]

@wispy fractal indonesia

[wispy fractal]

Bro

Can u help me to get my account

[rapid pilot]

sry

[lofty anvil]

Guys my I’d has been hacked

[wispy fractal]

@lofty anvil same

[lofty anvil]

Guys I can access it but he has Twitter link and I have Fb link

Can you guys please tell some trick or any way to get it back please guys

[wispy fractal]

I not linked into Twitter or other link 😭😭😭

[lofty anvil]

@wispy fractal I feel for you bro I’m in same situation now

[wispy fractal]

My ACC worth 10000 or higher

Inr

[lofty anvil]

Woah

Mine also is very expensive one bro I’m so sad

[wispy fractal]

😭

[lofty anvil]

Hackers Are so bad

[versed sonnet]

@wispy fractal @lofty anvil Guys, this is an support channel. Pls use #pubg-mobile for conversations related to pubgm. If you have any questions to pubgm, you can ask here, but pls don’t chat in this channel🙂

[lofty anvil]

Okay

[night cloak]

@wispy fractal As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[wispy fractal]

@night cloak no way to get my account back?

[night cloak]

I cannot help you, sorry. Please use #chat.

[red plover]

hi , is that coming on pubg mobile !

[hallow gulch]

Where did you get that picture from ?

[wispy fractal]

@night cloak bro I will give my information pls can u recover it for me ?

[red plover]

someone playing korean pubg,,

[night cloak]

@wispy fractal Again, please use #chat. Repeating will result in a mute.

[hallow gulch]

Possibly, but surely not confirmed.

[wispy fractal]

K mute me bye hate pubg support forever @night cloak

[lofty anvil]

My account got hacked

[hallow gulch]

Contact customer support.

[rapid pilot]

@lofty anvil contact ingame CS imidetly and ask them your account is hacked

there is any supporter is here??? or sleeping??

[hallow gulch]

State your issue.

[rapid pilot]

@hallow gulch scroll up i tag you

[hallow gulch]

This ?

[rapid pilot]

yes

can i got my point back??

[hallow gulch]

Unfortunately, Once the points are lost the only way to regain them is by playing.

[rapid pilot]

@hallow gulch i am not wrong but there is a feature in PUBGM if we hot killed by hacker we got our lost point back after hacker got b@n

[hallow gulch]

It would be impossible for the game to automatically give back the points that were lost due to an unfair death by a cheater.

[vagrant forum]

It was indeed mentioned in one of the older patch notes, @rapid pilot. However the effectiveness of this feature has not been very noticeable.

[rapid pilot]

@vagrant forum its availble or not??

[vagrant forum]

Did you report any cheater and they got banned but you still didn't receive the points you lost due to them?

[rapid pilot]

@vagrant forum but there is some innocent players who are noticing

@vagrant forum i am reported so many hackers, but i got killed by hacker in last zone so i cant get point lost b3cause of survive, but today i am killed by hacker in just 1min after lending

[vagrant forum]

Were they banned? Did you receive a feedback mail when they got banned?

[rapid pilot]

theres 90% hackers in top 100 with new accounts, 8 to 10KD , with new account they played bronze to conqueror but not get b@@@@@N

@vagrant forum security system is bad i cànd recived àny feedback

[vagrant forum]

So they weren't banned and you didn't receive any feedback mail.

The patch notes mentioned that you will get your points back only if they were banned.

[rapid pilot]

@vagrant forum yeah, because of security system is just formality

[vagrant forum]

Feel free to share your thoughts and feedbacks on the performance of the anti-cheat system and the points recovery feature that you asked about in #old.

[rapid pilot]

in last 15days so many normal players who are innocent they got b@@@@n without any reason, and hackers are playing there games

[rapid pilot]

i am not asked this feature is added by PUBGM before erangel 2.0

[median egret]

Hi

[rapid pilot]

@vagrant forum i have noticed 1 big glitch in game can i ask you??

[vagrant forum]

#old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median egret. Remember to read through #faq before asking questions in the support channels.

[median egret]

I want to convert someone

[median egret]

My friend plays Hacker Impot

[grave bronze]

Can someone explain the points like please

How tf do I lose my protection card in 1 match where I get 1 kill and get ranked top 13 and the other game I get +4 with 1 kill and ranked in top 13

The ranking points makes no sense at all

[shy wasp]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5629877605

The name of the account user SemooXBlack

[polar marsh]

@shy wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

@grave bronze because of heigh lobby and low lobby

[grave bronze]

Well what ever tf it is

It's bs

[median egret]

My friend plays Hacker Impot And I want to report it .. please reply

[grave bronze]

What's a "hacker impot"?

@median egret

[median egret]

Yes

[rapid pilot]

yesterday i am killed 3 players in sqoud and get #3 place.. +36 point in DIAMOND

in 2nd match i am killed 7 players with chicken dinner.+32 points@grave bronze

[grave bronze]

Literal bs

[versed sonnet]

@median egret report them ingame and in #cheater-reports. (Look at the pinned messages in #cheater-reports).

[grave bronze]

SOLO FPP CROWN tier btw

[umbral shuttle]

@vagrant forum <@&481161015728406538> i have contacted customer service regarding my account issue, i have 2 main logins and one of my friend hacked my 3rd login email.. being the person who has 2 main logins and i answered all of the agents question and he’s still delaying it im afraid that scum will get my account banned and its an expensive one so if u can hook me up with some agent who can atleast solve this matter its been more than a week..

[rapid pilot]

@grave bronze i know but ratings are metter on Your survive minutes,healing and your lobby with high tier players..in solo

[vagrant forum]

@umbral shuttle, we cannot assist you with account related issues here. The in-game customer service is your only option.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[night cloak]

Ok

[umbral shuttle]

@vagrant forum atleast some sort of surety to get it unbanned in case it gets banned in these days by that scum.. im really worried please.

[median egret]

My friend plays Hacker Impot And I want to report it .. please reply
I do not have YouTube

[storm flume]

Hello, @median egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[median egret]

My friend throws firing bombs on me. And I want a lock account for a certain period

[vagrant forum]

@umbral shuttle, if it does get banned then the account is found to be guilty. Even though you did not use cheats on the account, the other person did. Unfortunately, we cannot do anything about it.

[little elk]

Guys I got banned for no reason

[polar marsh]

@little elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median egret]

My friend throws firing bombs on me. And I want a lock account for a certain period

[umbral shuttle]

that’s very unfortunate, even the slight mistake can get you in trouble.. even tho i have majority of the login and all the info about my account still the agent is delaying it too much. ahh well thank you still @vagrant forum

[grave bronze]

Bs

[vagrant forum]

Please report him using the in-game report feature, @median egret. No need to spam the same message repeatedly in every channel.

[median egret]

I am really sorry

[lean egret]

My account got hacked they used all my uc deleted all my friends changed my server my account is worth at least 25,000$ how do I get it back.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lean egret.

[lean egret]

I tried doing that they said change the password it doesn’t help changing my server back or my uc that was used

[sick shale]

You can't get a refund

[lean egret]

What about changing my server back I make ace every season. I play everyday for hours a day. If nothing can get resolved they will a very dedicated player

[short olive]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
‏591542591:The account id
‏The name of the account user: įRAED

[polar marsh]

@short olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello my account get banned because i don’t now why but I didn’t play with hack and with hackers! My ID : 573946906

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm zenith]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5184436102

The name of the account user:KareemHani

[polar marsh]

@storm zenith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid forum]

Hey, Pubgy Mobile, I want to help. I got a 10-year block on my account, and I didn't play with you. He hacked into my computer, got a virus on it, an account entry, and I spent my money developing it. Please unpack the beans and help me get the account back as quickly as possible.
Id. 534626311

[vast turret]

hi, can you unlink my email and link it to another?

[polar marsh]

@frigid forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

Unlinking emails is not possible.

[night cloak]

please help me emulator error code 5

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@night cloak Ask in #emulator-support please

[night cloak]

okey thanks

[frozen linden]

Please help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @frozen linden.

[night cloak]

Please help me

[honest slate]

Hello, can someone tell me that buying uc through midasbuy is legal?

[sick shale]

Use this link (https://www.pubgmobile.com/pay)

[ocean saffron]

When will the antialiasing bug get fixed?

[honest slate]

okay

[sick shale]

No information

[honest slate]

is it legal ??

to buy UC

[sick shale]

It is

[honest slate]

even though if i buy 8100 UC

[sick shale]

Does it matter? It's the official website, you may refer to this message for further details:
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[honest slate]

Alright, so as i live in UAE, there's a company called UPAY!
I need to make a payment in machine and then they give me code, that code is redeemable in midasbuy only

so do you think is it fine?

Because buying UC from Upay through cash, they give code of midasuy to redeem.

[sick shale]

I don't recommend to do that.

[honest slate]

😦

[obtuse quiver]

how to find scrims?

[hollow hedge]

Romanian server hosts T1/T2 scrims during the week and in weekend open scrims. If you are interested, find the link in #735483472432594994 or mention me to DM you, @obtuse quiver .

[obtuse quiver]

👍

i didn't find any link about t1/t2 scrims!

[graceful flax]

Hey, Pubgy Mobile, I want to help. I got a 10-year block on my account, and I didn't play with you. He hacked into my computer, got a virus on it, an account entry, and I spent my money developing it. Please unpack the beans and help me get the account back as quickly as possible.
Id. 5247147286

Hey, Pubgy Mobile, I want to help. I got a 10-year block on my account, and I didn't play with you. He hacked into my computer, got a virus on it, an account entry, and I spent my money developing it. Please unpack the beans and help me get the account back as quickly as possible.
Id. 5247147286

[night cloak]

How can I get PUBG beta version code

[polar marsh]

@graceful flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sonic wadi]

Help

[night cloak]

Mobile

[carmine needle]

hello ... i have a video of a hacker in cheer park
he sent me and he told me if i want to use this hack, he'll show me but i have to pay him by paypal
for him to explain to me
will you be able to ban him ?

[sonic wadi]

How i can join the squad roop

Room

[storm flume]

Hello, @carmine needle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lone oracle]

@onyx cairn please help me

[carmine needle]

i don't know how to do it ...
pls someone here a moderator help me and do it for me
i send the video and his id
5730001945
his name is Thanos

[hexed belfry]

Eyyy, i have a question if i will sell my acc how must i do because i dont will give my facebook acc

[sick shale]

@hexed belfry Selling accounts is against PUBG MOBILE's terms of service, Do not do that please.

[fickle minnow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

5895959306The account id

2030AhmedabdoThe name of the account user

[polar marsh]

@fickle minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar snow]

Hi ,I get ban when i use X-mouse button control ?

[coral storm]

Hi

My account has been banned without any
reason knowing I did not violate the company's rules and did not use any
hack
Or other things .please take the problem as soon as possible

My iD : 5114185475
nick name : easyROY
Email :[e-mail]

[polar marsh]

@coral storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar snow]

X-MOUSE button programmable is considered a type of fraud and is it causing my account to be blocked?

[mortal apex]

I do not recommend you to use it,since it comes under a third party factor. Anyways you may try to ask it in #emulator-support.

[cedar snow]

But the X-mouse is a windows soft not inside emulator apk

[night cloak]

My pubg id -5153818858.
Nickname - Çhota | Bheem
On 12th February 2021 i got a message that my account is banned . i never break any rules of gameplay. I didn't get any response from game support. Please help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual oriole]

Hi, can they solve the problem with the ban in TDM?

[mortal apex]

Please type .emulator in #481204134859505684 to get the Emulator role,in order to receive support and access to Emulator channels, @cedar snow.

[fossil tinsel]

What is the reason for the ban, my account is 3 days ID 5291451093

[polar marsh]

@fossil tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast ermine]

How can i report pmco latam staff for bribery? With actual proof screen shots

[lyric vector]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account I'd 5185190970
The name of the account user〆روقـان

[storm flume]

Please do not use languages other than English, @lyric vector. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@lyric vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid gorge]

How can i link my account to Email in Dominican Republic

[merry elbow]

We need a solution for the SCAR-L iron side please, it blocks the view

[vocal wind]

Hi, my account has been blocked! Didn't use anything though! Please reconsider! And solve the problem! My nickname in game 『milky』 way ツ, id 5610611459 thank you)

[polar marsh]

@vocal wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When I log in via twitter, the give me “Sorry, that page doesn’t exist”. Why and what to do? The username and pw are correct

[gusty lagoon]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id [5255059445]

The name of the account user [Halwagy13]

[polar marsh]

@gusty lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pine trellis]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏5123871244 The account id

كافـہـۑ The name of the account user

[polar marsh]

@pine trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow trout]

It’s asking for my log in

[sick shale]

No it's scam

[night cloak]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏5123871244 The account id

كافـہـۑ The name of the account user

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn coral]

Hello,PUBG MOBILE.i know that you are very busy do the large number of messages. I had no problem with my account. My account has been banded for no reason and I swear to do or use external materials and that I play clean play and I made very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you PUBG MOBILE

The account id :『GAWISH』

The name of the account user :5333017325

[polar marsh]

@unborn coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid gorge]

how can I link the e-mail to my pubg account since I live in the Dominican Republic and I do not see that option

[sick shale]

You can't, This method is still in beta and unlinking it is not possible atm.

[patent sparrow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5217349029

The name of the account user《MRツMAXŪ1》

[polar marsh]

@patent sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen atlas]

hi how i show change country option ?

[quaint sapphire]

Please my events section in lobby isn't displaying...I think the problem is that my region automatically switched. Please help me switch it back to Korea or Japan.
Thank you.
ID - 6903364981

[night cloak]

How do I delete my account

[sick shale]

You can't change your country since the account is registered in the EEA countries due to law @keen atlas.

[keen atlas]

how i register it?

[night cloak]

Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly

ID : (5327063074)

EMIL :丨N9丨Jo乄KeR

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Delete account option is only available for EEA region.

[night cloak]

So If I change my region to EEA I will be able to delete it?

[sick shale]

Yes

[quaint sapphire]

@sick shale sir

[keen atlas]

then what i change it for?

[sick shale]

You may contact customer service for further assistance!

@keen atlas You can't change country on this account anymore.

[night cloak]

Will I be able to use vpn to change my region

[rustic warren]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5792743798

The name of the account user (taherhalitim)

[polar marsh]

@rustic warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quaint sapphire.

Please refer to subpoint 3.19 in #faq for further information, @night cloak.

[quaint sapphire]

So how do I contact the krjp version

@sick shale sir

[sick shale]

Contact customer service in-game

[quaint sapphire]

I did that sir..over 18hrs no reply

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quaint sapphire.

[night cloak]

It just says vpn is not recommended

But does that mean I will still be able to use it

[sick shale]

On your own risk, We don't recommend usage of VPN.

[night cloak]

Ok

How do I change region or does the game automatically detect it

[sick shale]

You can change the region when the system detects it.

[night cloak]

So will I be able to change it to EEA even though I'm not in EEA?

Also if I change to EEA account delete feature will be available?

[sick shale]

That is illegal and I can't help.

[night cloak]

Ok

[elfin silo]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5398715242
The name of the account (kaki bensalem) user

[polar marsh]

@elfin silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden warren]

Hi,

I'd like to subscribe Prime Plus, but I don't see any discount of 50% (it's my first month)!

[torpid maple]

my account has been banned for violations of the user agreement. but I didn't break anything. please reconsider the decision. [e-mail]

[polar marsh]

@torpid maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden warren]

Hi,

I'd like to subscribe Prime Plus, but I don't see any discount of 50% (it's my first month)!

Can someone answer me?! 🤔

[nocturne comet]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id.(5259098888) The name of the account user (FA丨S么爪EH)

[polar marsh]

@nocturne comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Whenever i go on the team up platform you know below world chat after i play one match no one is their and its the same thing everytime normally when i just open up pubg alot of players looking for team send invites but after i play one game its all gone please fix this bug

[willow cipher]

Hello , my account has been hacked and i want Unlink the Twitter because the person he hacked the Twitter account can you help please

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service via the in-game settings for further assistance, @willow cipher.

[willow cipher]

I contact the customer service and I didn’t get answer!!!

[wraith trail]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id.(5401320696 ) The name of the account user (üûüûüûê)
My device huawei y 9 prime 2019
Wi fi : WE_CA1093
country : egypt flag egypt

[polar marsh]

@wraith trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense flume]

large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5167248136 The name of the account user
حـرمآن

[polar marsh]

@dense flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful laurel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5170722086
The name of the account user:am4m9s5af

[polar marsh]

@graceful laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mossy yacht]

I’m suppose to equip a machete and win something how do I equip one?

[rigid isle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5729013102
The name of the account user:C͜͡E・FZ3A

[polar marsh]

@rigid isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm quartz]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been HACKED and I don't know what to do I already messenge the support but still I can't get a response it's already passed 24hrs. Please 🙏 assist me on what to do cause that account is very important to me
The account id : 523858826
The name of the account user: GOKU|KHRYS

[hidden agate]

Why is the 7 female character not beautiful

Please fix this

[sick shale]

#old

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @calm quartz.

[quaint rose]

I was banned randomly please help

[polar marsh]

@quaint rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How to fix this problem

[night cloak]

Use a DNS

Its not going after restarting

[carmine needle]

@sick shale is it a joke or what ?
how can you cross that cheat report ?
what more do you need ?
there's a clear video with hacks being seen
he's clearly someone who use cheats and hacks
#cheater-reports message

[night cloak]

I got this problem in 2-3 devices

[night cloak]

Use a DNS
refer subpoint 4.5 to know how to do it

hmm why does pubg mobile has a lot of toxic kids xDDDD

[hallow gulch]

PUBGM has all sorts of players, should you encounter a toxic player. You can report them in-game using the built-in report system.
Note: This channel is meant for providing assistance, you can use #chat or #pubg-mobile for unrelated conversations.

[pulsar prairie]

My account was hacked and i've contacted the customer service and they took all the details they needed and they didn't reply and now the hacker got my account banned ...
My id (5181975564)
Please help 🙏 me

[polar marsh]

@pulsar prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[paper orbit]

@pulsar prairie you clicked on the free spin stuff. Right?

[opal ravine]

how did he get your account banned ? 👀

[misty geyser]

Pubg I have a question first I’m at North America server then I changed to Asia and I got bronze again if the season ends will I get back my rank in North America server cuz I really wanna reach conquerer

Cuz a developer told me I will not get my usual rank

[hallow gulch]

Your rank will increase depending on the server you're playing on, at the end of the season you'll get the rewards of the highest rank you have at that time.

[leaden dawn]

my account got hacked and i cant log in even tho i have the infos of the gmail he cant get in, but i get thiss

[hallow gulch]

Please contact customer support regarding such.

[misty geyser]

You you meant that I won’t get my usual rank in North America

[leaden dawn]

i already contact and someone named sam answered sayin its not possible, should i try again with more precised information?

[hallow gulch]

If you don't switch back and play on the NA server, your rank will remain the same.

[hallow gulch]

Yes.

[leaden dawn]

ok ty

[misty geyser]

Dam it now I need 2 months

[hallow gulch]

List all the requirements asked as only they can help you.

[night cloak]

welp a few weeks left for new season and hell is gonna come

[misty geyser]

Ye my friends are gonna call me a big loser cuz I dint reached crown nor ace because I accidentally switched server

[night cloak]

rank doesnt matter and if friends are like that they are not worth as being ur fridn

[misty geyser]

Thanks for cheering man

[night cloak]

i mean like u can grind rank slowly u die dont rage u learn why u die and next time u do better

[misty geyser]

I’ll just be alone in this new season cuz like I said a big loser but I can still do it

I do better actually

[night cloak]

ye

[misty geyser]

Every game I can kill 12 14 sometimes 20

[night cloak]

nice.

[misty geyser]

In pro server only 12 to 16

[night cloak]

use #pubg-mobile

how do we remove single burst and auto Its so annoying I always accident click single..

and die

its so annoying

[night cloak]

It is not possible to disable that option

Oh god this is my 100th time getting killed by that stupid thing.

That is sad

[brave axle]

Pubgm beta is not opening

[night cloak]

Can you elaborate?

[brave axle]

I am trying to open beta but it is not opening

I mean i am unable to launch the game

It is abt beta

Not the global version

[brave axle]

??

[hallow gulch]

The Beta is currently a bit unresponsive due to the high amount of players registered, please try again in a few hours.

[brave axle]

It used to open previously

And this issue started 4 days back and it is still unresponsive

[hallow gulch]

Soon a feature might be introduced to select the firing mode from the settings menu, for when you pickup a gun it'll be set to what you chose.

[hallow gulch]

Do you have an ios device ?

[brave axle]

Yes

And i verified the app

Played it for 3 days

And suddenly stopped opening

[hallow gulch]

Did you try redoing the verifying process ?

[brave axle]

It is not being verified

Thats the prob

[jade nest]

The beta issue on ios will be fixed soon Please wait for its update@brave axle

[brave axle]

I have been waiting for many days

This happened with the prev beta versions also

[jade nest]

Rolling out update is not as easy as you think

[safe tundra]

Hello admin my friend got banned 7 days because he play with someone that just got banned for 10 years. He didnt know that he was playing with cheater so i was curious if his account can be unbanned and the rank not reset to bronze V

[polar marsh]

@safe tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave axle]

Dude

[jade nest]

So better have patience if you want to play beta,or else play the stable version of the game.
That is beta (unstable) for a reason

[brave axle]

Bro i didnt say i am unable to open the game

I played the latest beta for 3 days

And later on it is not opening

[jade nest]

^^^

[brave axle]

U r not getting the point

[jade nest]

I know,the game keeps crashing with black screen at the beginning

[brave axle]

It is being repeated for the past 3 beta versions

[brave axle]

No my game is not crashing

I was able to enter the game and i am able to play the game

But thi is happenening only for the first 3daya and from the 4th day game is not opening

The prob is the game profile is not being verified

[jade nest]

Beta->Unstable version
Already told you wait for its update or play the stable version.

[compact oar]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5255920980
The name of the account user JOoO〆ūYousef

[polar marsh]

@compact oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Clear cache-> and restart your phone/game

[rapid bramble]

The game doesn't show me the airdrop. This occurs very often to me.

[jade nest]

You can report it as a bug in #old with-
Id, device,wifi/data, region

[rapid bramble]

Ok

[trim sparrow]

i need pubg back in india plz

plz

[jade nest]

@trim sparrow As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at <https://www.pubg.com/en-us/category/announcements-en-us. >

[wicked crow]

Hello, PUBG Mobile. I was playing the classic Solo game on February 10, 2021, while I was inside the game. I received a message from support that my account has been banned for 10 years and that I do not use additional files in the game and I also hate cheaters in the game and I am a regular player. I do not use cheating in The game and my words are 100% sure. Please reconsider the ban on my account and review my statistics and data. I wish you to lift the ban on my account and ask you to respond as soon as possible.
Thank you, PUBG Mobile
My id.5896361639
My nickname in the game. のمۘجڕم๛

[polar marsh]

@wicked crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trim sparrow]

thanks bro

[chrome arrow]

Will the Bonus Challenge be coming back soon? I'm a United States player and I do not see the Bonus Challenge after the most recent update.

[fervent hill]

how can i fix it ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @fervent hill. Revert this at any time by sending .emulator in #481204134859505684.

[past nimbus]

Close game loop , restart your computer and run game loop again

[clever wharf]

bcoz of pubg wrong policy im losing most of matches ... i was make room in another server and my server was change bcoz of this now im facing problem

[night cloak]

If your server was changed Due to Room bug you can report it in #old
Your cooldown will be reseted once

@clever wharf Edit your message and add your ID also

[raven light]

I have unlinked my Twitter account and now I cannot log in and this is my ID # 5261887568

Facebook has been disabled and I cannot access my account

Please help as soon as possible

Than a month

[night cloak]

Contact Customer service

[raven light]

Do you know how to contact the customer service in Bebji? I tried a lot and was not helped

[vague kelp]

Bro

Help me any one

My pubg game is not open

[night cloak]

I dont think Customer service will help you since you Dont have login method

[night cloak]

Contact customer service

[vague kelp]

Plz help me

[night cloak]

Contact Customer service

[steady elm]

Since when pubg mobile had "Do not distrurb" status ?

[raven light]

What do I do to recover my account

[night cloak]

Contact customer service Via login page and ask them what to do

[vague kelp]

How we contact customer service

[vague kelp]

Ok

[warm surge]

eta of pmco please

[raven light]

I contacted a lot and no one helped me so I got the Discord

[night cloak]

we dont handle account related issues here

[night cloak]

What do you mean?

[limpid badger]

How do i recover a lost account,mybrother signed out of his account and can get the correct one back

[raven light]

Ok😭 😭 😭

[limpid badger]

Oh

[night cloak]

Contact customer service

[vague kelp]

How to do from there

[night cloak]

Do you have this option?

[clever wharf]

now check please

[vague kelp]

Yes

[night cloak]

Click that and state your problem

[night cloak]

it is ok now

[left matrix]

Can I unlink my Apple ID from my pubg account?

[night cloak]

yes

[left matrix]

It only allows me to unlink Twitter and not Apple ID

[night cloak]

Login with twitter and try

[left matrix]

Oh okay gracias mi amor

[stuck gazelle]

ETA of pmco please

[woven magnet]

Hey @vagrant forum can you dm?

If I use that word here I might get muted Lol

[vagrant forum]

Just state your issue here.

[woven magnet]

Yup

So my account was hacked and the hacker linked his 3rd login the email to it. I was having a chat with customer support team about the issue and I also told them that he is doing unofficial topup which I have to face as a deduction... while the conversation was still going on and I was going to give them my payment receipts, date of registration and everything today I am banned for 15 days due to illegal topup that I didn’t do

[vagrant forum]

Even though you didn't do it, it was done on the account and hence the account was banned. We cannot help you with that issue here. The in-game customer service is your only option for account related issues, @woven magnet.

[woven magnet]

My apple ID was hacked and the topup was from my own bank account that I requested a refund for

There are more

That haven’t yet been recieved

[vagrant forum]

As I mentioned, we cannot help with that issue here.

[night cloak]

Please download the app "Apple Support" from App Store then contact an apple advisor through live chat.

[supple plinth]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id :5240679130

The name of the account user :M͜͡〆LOADING

[polar marsh]

@supple plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[charred willow]

Hi

Is there anyway to unlink Email from account?

[night cloak]

Why it showing like this

[night cloak]

That feature is not available for now it will be available in any future update

[charred willow]

😕 okay

[solid briar]

My game is updated and I can't login

[night cloak]

Contact customer service

Reply me

If someone does not have an answer to your question, they wont reply. Please wait.

[minor tiger]

When is the Crew Challenge will be back ?

[night cloak]

in 1.3 update

[minor tiger]

In 1.3 update? Which means after Royale Pass and Season ended ?

[night cloak]

No info about that

[steady elm]

Since when pubg mobile had "Do not distrurb" status ?

[crystal moth]

when did midasbuy remove the option to buy uc with phone number?

[scarlet pike]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5465445255
The name of the account user
1‏T5〡عــزف

[polar marsh]

@scarlet pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

He must have clicked the check box for Do not disturb when he was in game and someone messaged him through in-game chat.

[jade nest]

Ask midasbuy support

[crystal moth]

but does it mean it will never come back?

[jade nest]

^^^

[elfin canopy]

We are unable to answer queries regarding midasbuy, @crystal moth. You may contact them at [e-mail] for your general queries. :)

[zealous estuary]

Thank you guys for help with my account I get it back 🙏❤️

[maiden yacht]

My account got hacked. How do I get the password associated with my email changed?

[night cloak]

Have you lost access to your email, @maiden yacht?

[maiden yacht]

Nope. My password got compromised

[night cloak]

You’ll need to contact the respective platform and reset your password.

[maiden yacht]

I tried. I got message that they will contact me within 60 days. Wtf!

[tranquil shard]

I can't open pubg mobile

I can't open pubg kr also

Pls help me 😭😭😭

[elfin canopy]

Could you try resetting your social media password and enable 2 factor authentication, @maiden yacht?

[agile storm]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5148289648
The name of the account user SD丨AboSaleh

[polar marsh]

@agile storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

What seems to be the issue? Is it your network? Could you upload a small video clip of the issue?

[tranquil shard]

No I not use hack

This is come for me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tranquil shard.

[rapid pilot]

can i get return my 300uc after purchase??

[maiden yacht]

@elfin canopy I log in via apple game enter usually. For email login there is no option to change password

[celest shadow]

Yes, you will.

[elfin canopy]

Yes, if you purchase the last pack the one which has a total value of 1500 UC

[tranquil shard]

I talk they not responding

[rapid pilot]

@tranquil shard your account is hacked

[elfin canopy]

We are unable to help you with this, @tranquil shard. Please contact customer service in-game and wait for their response. :)

[tranquil shard]

Okay thanks bro but kr

[tranquil shard]

No bro

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tranquil shard.

[zealous turret]

did you try deleting the game and re-downloaing kt@tranquil shard

[elfin canopy]

@rapid pilot, stop it.

[tranquil shard]

I can't understand

[night cloak]

It is possible to unlink email link? If yes tell me how . Thanks

[rapid pilot]

@elfin canopy his account is hacked and hacket is changed src version

[normal fulcrum]

No, it's not possible to unlink email

[zealous turret]

Did you try to delete the game and re download it @tranquil shard

[elfin canopy]

No, @night cloak. However, if your email is hacked then you may contact customer service in-game.

[tranquil shard]

Yes because it's not open

[zealous turret]

dm me since its kr@tranquil shard

[maiden yacht]

@elfin canopy I don’t see an option for 2FA

[night cloak]

Yes it is hacked and email disabled on gmail but in game he can login every time

[normal fulcrum]

You can try and reset the password of the email which is linked to your account. But that will require access to gmail account. Unlinking is not possible

[night cloak]

The problem is gmail account disabled when hacker try to change all in that email and i cant login to gmail...

I cant undisable that email too

[elfin canopy]

If you enter wrong password, it should give you an option to reset password by clicking on "Forgot password".

[small roost]

I am pushing rank in europe when I joined my friends team(who plays middle east) and now iam getting plus in middle east. Please help me

Please

[thin otter]

What is this?
I'm unable to login

[night cloak]

Contact customer service

[normal fulcrum]

No matter which server you play on. Your points are calculated in the server you have selected

[elfin canopy]

Please contact in-game customer service, @thin otter, we are unable to help you with it. Also try updating your app.

[thin otter]

@night cloak how to contact

[maiden yacht]

@elfin canopy thx. Can’t believe I missed that. Still waiting on verification code. 🙄

[elfin canopy]

:)

[zealous turret]

@thin otter go to login page and but repair resources

right side of screen

hit*

[small roost]

I selected europe from season14 and still playing in that, but when I joined my friends team (who plays middle east ) and they made me leader, when I went to change the map I by mistakley clicked on FPP THEN AFTER THAT IAM GETYING PLUS IN MIDDLE EAST.

[maiden yacht]

@elfin canopy do I hit go to receive my code or has it been sent and is just a looooong wait? Thx.

[small roost]

Is there anything u could do?

[night cloak]

Please contact in-game support for account related issues, @small roost.

[normal fulcrum]

Which server is shown in settings? Can you share a screenshot?

[thin otter]

@elfin canopy there's no update in playstore

[full bane]

i have a question midasbuy is legit?

[vague kelp]

I need help my problem is not sopve

Solve

[small roost]

It is now showing like that

[thin otter]

@vague kelp same problem here

[vague kelp]

😭😭😭😭

[full bane]

you need to wait 60 days to change server

[normal fulcrum]

Looks like your server is middle east. That is why your points are calculated in middle east. No matter on which server you play, your points will always get calculated in middle east

[vague kelp]

I cannot play game

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vague kelp.

[vague kelp]

@thin otter where are u from

[full bane]

you aready updated the game?

[vague kelp]

Yes

[full bane]

oh

[normal fulcrum]

@vague kelp Please refer to the message above, by Machete 2.0

[vague kelp]

I unstall game today by map downloading problem

[small roost]

But I was playing in europe, it changed to middle east on its own I didn't change anything. It's a bug

[normal fulcrum]

Server doesn't get changed on it's own @small roost. You can change it to Europe after 60 days cooldown

[vague kelp]

I already but same problem

[full bane]

you talk with support to change server?

[feral forge]

for newer version issue, you will have to wait patiently for the next update for the game, and the issue would be resolved on its own.

[storm flume]

Please avoid going off-topic, @full bane. You may have unrelated conversations in #chat.

[small roost]

Where is the support

[small roost]

Iam saying the truth it changed on its own.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @small roost.

[full bane]

@small roost

[vague kelp]

Help me

[full bane]

with

?

[feral forge]

@vague kelp ^

[vague kelp]

😭😭😭

I cannot ply game

Next update 😭😭

[small roost]

Ok

[cyan thicket]

Hello, can I know my order is outstanding or not

[full bane]

then you can play

sorry

[vagrant forum]

Those are speculations made by other players and not the official dates.

[full bane]

oh

[vague kelp]

😭😭

[full bane]

many pubg players says you can play in s18 in march or april

but i don t belive all people says in internet

[vague kelp]

Oo

[zealous turret]

@vague kelp go to login page and hit repair resource

[full bane]

[vagrant forum]

Official dates will be announced in #news. No need to spread speculations here.

[full bane]

ok,thanks

[cyan thicket]

Hello, can I know my order is outstanding or not

[vague kelp]

@zealous turret no bro i already

[mortal apex]

Order? Can you please elaborate?

[small roost]

No use they are not replying

[full bane]

what is it otto aim

[thin otter]

No response from in-game assistance

[small roost]

I am stopping playing

[vague kelp]

@thin otter yes

But my game is open new id

[zealous turret]

did anyone hack ur account that you know of?@vague kelp

[vague kelp]

My game is open new id

[full bane]

help?

[vague kelp]

@zealous turret no bro no hack

[zealous turret]

so the game works with a new id but not ur main?

[thin otter]

@zealous turret yes

[cyan thicket]

My account was hacked, and I submitted a request to customer service from within the hacked account, and they did not respond to anyone because I want to confirm whether my order is valid or not

[carmine needle]

why did mods put a cross on my cheater report ?
isn't that clear ?
are they blind or what ?

[mortal apex]

Can you please provide a screenshot of your conversation?

[feral forge]

refer to 5.4 in #faq, it might take some time or days for their response. @thin otter

[humble oxide]

I cannot login into my account via email, Ingame support realllllly sucks 👎 👎 👎

[feral forge]

please read the pinned message on that channel @carmine needle

[humble oxide]

Everything got some errors

Can't recieve verification code, Password error for no reason blah blah

[full bane]

bro you forgot you pass

[thin otter]

@feral forge that means I'll unable to play

[feral forge]

@humble oxide the method is still in beta phase, so sometimes there may be some error issues with it. please try again later also you may report it in #old too.

[carmine needle]

there are like thousands of pinned messages
won't go through all 😂
what's your point ?

[feral forge]

@carmine needle as i see theres only 3 pinned message in the channel.

[humble oxide]

@full bane Bruh you serious

[cyan thicket]

I am using cancel Arabic, can I send a message for a screen shot, but to cancel Arabic?

[full bane]

yr

ye*

[vague kelp]

@thin otter where are u from

[full bane]

or

[celest shadow]

The player's username and user identification must be clear in the video evidence, @carmine needle.

[full bane]

is a bug

[young hinge]

@vague kelp for off related topics use #chat

[humble oxide]

@feral forge and what I'm gonna do for the rest of time?? My ID is just dead because of this bug

smh

or whatever it is

[alpine sorrel]

Can an account be banned using gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @alpine sorrel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[jade nest]

@humble oxide where do you live?

[humble oxide]

@jade nest Nepal

[carmine needle]

oh you mean in cheater reports channel
i am asking you that question then
check the video .
what do you see not clear evidence in that ??? 😂
what should i give as more evidence 😂
https://www.youtube.com/watch?v=YABZXWSsE7M
don't you see that the hack can use hack in his account
i want you to answer me

[jade nest]

Then try again later.Also report it in #old

[mortal apex]

Will come to you as soon as possible.

[thin otter]

Oey by panda

[full bane]

is legal to use 90 fps script?

[storm flume]

Use of unauthorized third-party software or methods, @full bane, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.