questions

[hallow gulch]

You can do so via the login page.

[dusty quest]

Where are crews in game?

[nocturne cypress]

Hello, PUBG MOBILE. I know you are so busy with so much messages. I have a problem with my account. My account was banned for no reason and for 10 years I was banned, and I swear that I did not hack and lost huge sums in the game and that I play fair play and I am very keen to comply with the safety of the game terms you say that I violated Where is the evidence? Please, I am a clean player.

I ask you to solve a problem as quickly as possible because I am wronged, and I ask you to reconsider my ban. Thanks, PUBG MOBILE.

ID: 5286134831
The name is 3mkjoe12

[polar marsh]

@nocturne cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine flower]

you said emulator right i have put it in #emulator-support

[feral forge]

@night cloak post it in #old

[forest creek]

Is app "game launcher" safe to use while playing PUBG mobile? Since 3rd party app are not allowed?

Game launcer is a game booster

[hallow gulch]

Check the second pinned message of this channel.

[hallow gulch]

All sorts of tools are strictly prohibited.

[dusty quest]

Ok

[forest creek]

Im not English person...pls be more simple

[hallow gulch]

Using such is not allowed.

[brave axle]

Is pubg beta working for anyone

[heavy vortex]

is game launcher in built?

[forest creek]

How is that possible? On my samsung mobile phone "game launcher" app is instaled by samsung company and I have that from day 1 when I first time turned ON my mobile phone. That is not downloaded app from google play.

[lament mica]

true...

it is in built

[forest creek]

I don't understand this word

[night cloak]

help

[hallow gulch]

Built-in tools should be fine.

Though, please wait for a staff to confirm it.

as I'm not entirely sure myself.

[brave axle]

If it is samsung what is ur processor

[coral crest]

while open the pubg only showing this and cant login with social media also so need help

[brave axle]

Is that an exynos or snapdragon

[feral forge]

type .emulator in #481204134859505684 to get access to #emulator-support channel. @night cloak

[forest creek]

@hallow gulch I think it is safe but I want to check here...becouse that is samsung company app instaled in their phones for best game performans on their mobilephones

[night cloak]

ı am need help

[lament mica]

same error as @coral crest ....ive been here whole day to see if anyone can solve it....but nothing yet

[brave axle]

Wt kind of help

[forest creek]

Exynos unfortenetly...only USA anf China have snapdragon version

[brave axle]

Wt do u want

[brave axle]

Ur mobile model

[forest creek]

S10+

[lament mica]

@brave axle i have the exact same issue

none of the given solutions worked yet

so i have been here whole day lol....dont mind me

[brave axle]

Try to reinstall the game

[lament mica]

tried....didnt work

[brave axle]

Wt were the solutions given

[brave axle]

Android or ios

[lament mica]

re install....restart....clear cache....clear data.....data usage....google play re install and so on

android @brave axle

[brave axle]

Did u login anywhere else

[forest creek]

And why did you ask those questions??

[lament mica]

i had it logged in on my another phone which had a version 57....yes

[brave axle]

Thats the reason

[forest creek]

For my mobile model?

[brave axle]

Coz if u logged in any other device that may have a diff version

[lament mica]

so i tried logging it out from there before trying again .....didnt work....what would you suggest?

[bold jolt]

I accidentally changed the server a couple of days ago
and I want to return the server Europe back
inside the game name and does not help in any way there a useless bot to wait 60 days, too, I can not what to do?

[lament mica]

i re installed the game on the phone where it was working....now both phones have same issue lolololol

[brave axle]

Better login in the same device

[forest creek]

@brave axle I don't understand what you are talking about

[lament mica]

im losing my mind

[brave axle]

Wt did u ask

[brave axle]

Once check the versions in both

[forest creek]

About "game launcher"

[brave axle]

Else download it from official pubg website

[lament mica]

different versions... 57 where its working....and 685 where its not

[brave axle]

Samsung exynos is worst for gaming

[crimson zenith]

I need uc

[brave axle]

Download it from official website and try

[brave axle]

This is kot the place

[lament mica]

i did download apk from the official site....it just gets me the 685 over and over again

[brave axle]

Is it working onthe other phn

Is that an android too???

[lament mica]

not anymore cause i re installed the game on the other phone to experiment if it worked again, now it has the same issue...and yes android @brave axle

[forest creek]

So what about that?...I didn't ask which one is the worst for gaming... I asked if game launcher is safe to place my games in.

[lament mica]

but different companies....different phones

[brave axle]

Cant do anything coz u reinstalled in the other one too

[brave axle]

It is safe but that doesnt matter if u r placing in it or not

[brave axle]

As ling as u r using a samsung with exynos

[brave axle]

When did this prob arise

[midnight tendon]

The "erie doll gift shop" event isn't showing up in my acc :(

[lament mica]

my friend didnt have any logged in device and he has the same issue so i dont think the major issue here was my id being logged into 57.... im wondering why its giving me the 685 when its not even out yet and not even functioning.....

[midnight tendon]

Ping me

[lament mica]

about 20 hrs ago

[brave axle]

Just search in events > recommended

[brave axle]

Mmm

[lament mica]

my friend has same issue.....started about 10 hrs ago

[brave axle]

Wt did he do

Even he logged in a diff phn??

[lament mica]

and the time duration of me being here today....saw about 5 same issue in the entire duration

[lament mica]

he was stuck in downloading resources...so he re installed....and the issue came up

[brave axle]

Is their prib resolved

[lament mica]

nope....after re installation...he got the same issue with version 680

we are getting these wack versions where everyone else is at 57

[brave axle]

May be an ingame update is not being pushed to u guys

[lament mica]

and no solutions to it as far as it seems

[brave axle]

Is any of ur frnds having this 57 version using an android

[midnight tendon]

I did already but theres nothing

[lament mica]

yeahh one had it

[brave axle]

Does he have shareit

[lament mica]

his game was working fine

[lament mica]

lol we tried this.....didnt work

[brave axle]

Just ask him to send the apk and obb files using shareit

[lament mica]

i have the working app data and obb with me in laptop...and it still wont work... i tried copy pasting both of it from my laptop to the phone

send the man some uc lolololol

[hallow gulch]

Clear your playstore's cache and data, make sure you have the game uninstalled. After you do so, reinstall the game.

[forest creek]

At the moment Im using samsung exynos. I have other device for gaming but I have lost my acc and I need to wait for social medias accounts.

My situation have all rights to be reported since I suffered a money steeling. It is not small amounth I was paying and was not small amounth I had on my acc in the moment when I was hacked. Maybe I will not bring my acc back but person who took from me will be found by people who do that job.

[lament mica]

aight.....this a new one....will try this

[hallow gulch]

Built-in apps are fine, such as launching the game from a verified source.

[forest creek]

Ok...thank you

[hallow gulch]

Though, flagship smartphones give you the best performance you could get. The difference is slightly noticeable but such apps will always exist.

[forest creek]

What are flagship smartphones?

[fast fog]

/register

[hallow gulch]

The newer and higher device models.

[fast fog]

/update team

[orchid anchor]

Help me

[hallow gulch]

What are you trying to do ?

[orchid anchor]

Parametr error 2123

[gray relic]

can someone send me a list of all countries that can play pubg mobile pls ?

asap thanks

is it available in France ?

[smoky ingot]

Heeeeelp

My account was blocked for no reason

[polar marsh]

@smoky ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

@orchid anchor email is still in beta phase there might be some issues.Try again later.Also report in #old

[hallow gulch]

You can google it, but there's still no official release date in france.

[orchid anchor]

Thank you❤️

[exotic heart]

If any one know about new bug in new update

[fast cosmos]

Someone logged into my lil brother's pubgmobile account and linked his Google Play account. We've changed his facebook password and made 2FA, but the hacker still can log in through his Google Play. We can't unlink that dude's google play, since it wasn't linked long enough. What can we do?

[jade nest]

Contact in-game customer support.This conversation might help you

[jade nest]

Please elaborate that

[fast cosmos]

Thanks

[ruby horizon]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 538‪559‪504‪4
The name of the account userدولٓمةツ

[storm flume]

Please do not use languages other than English, @ruby horizon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@ruby horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fast cosmos]

What exactly is registration date? Is it when the character was created, or when a FB acount was linked?

[jade nest]

Registration date is the day when you created your pubgm Account@fast cosmos

[fast cosmos]

How can I find it

[jade nest]

Check from your achievements

[jade nest]

The last achievement from this screenshot should be the one

[polar marsh]

@hushed dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave axle]

I think that might not work coz i used game centre that achievement is not counted yet

[jade nest]

That will work if you haven't used guest id at start@brave axle

[brave axle]

Thats wt i described above

[jade nest]

Ok

[fast cosmos]

In the Payment receipt part do I need to write the date of the payment or the order nummber?

[jade nest]

You have to attach the payment receipt

[fast cosmos]

like a screenshot of it?

[olive jay]

My account was baaned for no reason

[polar marsh]

@olive jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Yes

[fast cosmos]

That's weird. There is no option to attach a file or smth

[hallow gulch]

You can convert the screenshots on imgur and copy the links.

[fast cosmos]

oh hope that'll work

[hallow gulch]

It will, copy the links and send them to CS.

[lament mica]

and this didnt work either.....sighhhhhh why does the 680 even exist in the first place??

[twin kraken]

Hi pubg mobile adminstors ı received a game devalopment data excange eror on 19.01.2021.reason my son who appeared 4 when I was in the game on the emulator logged into the game with my phone. For this reason, I was banned from data exchange for 10 years and I'm sorry. My account is an elite account. I have spent. And for this reason I do not want him to be banned. Please can you help me, prespects ..
ID 5566560715
Name: Han/Paşazade
Lvl 61
From Turkey/Belgium

[real aurora]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 6721719897
The name of the account user (TNTīAbdO)

[polar marsh]

@real aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tired tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@vagrant sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep sun]

Thank you for being patient. Please give us some time and we will contact you once we get the update

Thanks 😊

[fallen lance]

Hello, PUBG MOBILE. I know you are so busy with so much messages. I have no problem with my account. My account has been banned for no reason and I swear to use or use external materials and that I play fair play and I am very careful to comply with the terms and integrity of the game as I take a band because of the fun pool and the error of the update I ask you to solve the problem as quickly as possible because I am wronged. Thanks, PUBG MOBILE Account number: 5348553602 Account username: DMxZiad

[polar marsh]

@fallen lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wispy obsidian]

Hi ther

My account was hacked but some how i recover it now the hacker add email(3rd link)to my account there is no option to remove email please some body help me i reach in game cc but not solve my issue

[jade nest]

Bug. you can report in #old .
I have faced that too ,but not in this room

[jade nest]

Contact in-game customer support for further assistance

[wispy obsidian]

I do but they don’t do anything

Is there any official that solve my issue

[alpine flower]

follow this
And have patience

[jade nest]

Only in-game Customer support can help you with account related issues.No one here can do it for you.

[wispy obsidian]

Thanks but in game customer support doesn’t help me

I do everything then i came here

[jade nest]

^^^

[keen spear]

Could u tell me how can I attach picture to customer service at game

[jade nest]

Upload your picture on imgur.com and send that file as a link to in-game Customer support

[keen spear]

Thix

[formal hill]

Mic speaker glitch

Solution

[jade nest]

Reinstall your game@formal hill

[brazen sage]

Hello Pubg Team,

I would like to inform you that my Account been banned today at 14/2/2021) am very surprised because i always respect and follow
your violated terms and conditions of the game,
Privacy Policy & End user License Agreement

I used to have a great time with my friends list

I think you can verify my account to verify the above information

Account Details:
ID: 5272544846
Name: 个M7MD
Level: 74
Rank:93

I play since season two this is not fair and I spend a lot of money on this and then I have banned for nothing ??

[polar marsh]

@brazen sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial thorn]

Why 4UN playing PMCO when they teaming?

[iron tiger]

Can Someone know why I can’t log in my account?

[jade nest]

Contact in-game customer support for further assistance@iron tiger

[iron tiger]

@jade nest I already try but don’t know how to solve it hmm

[cold stone]

Pubg is banning people who r using hacks. What if they ban the the people who r selling hack. I mean what if pubg take initiate to file case to the seller I know lots of group that sells hack. Also I have wrote a mail about this n also provide them the group links but no luck. No response. I don't like getting killed by the hackers.

[jade nest]

It seems like someone logged your account into an unauthorized version of the game.Change your details of the social media linked in Your pubgm Account and also enable 2FA.

Further information can be obtained from ingame customer support

[iron tiger]

@jade nest i can’t change my details bcs I can’t log in hmm

[jade nest]

Details of social media linked to your pubgm account@iron tiger

[half ruin]

Please why this section is standing

achievement  open Sesame???

[jade nest]

You will be able to complete that achievement from next update :)

[iron tiger]

@jade nest what do y mean enable 2FA ? I already link with email, fb and twitter but .. yesterday I was unlink fb bcs many people said fb is not good and in addition, Someone log in my account and change it all like name, flag, server and something else

[half ruin]

thanks

[cold stone]

Second factor authentication

[sand path]

https://out.weisurvey.com/?sid=5f9104c076051fbfb27d1362&ADTAG=sid.5f9104c076051fbfb27d1362

Use this form, @cold stone.

[jade nest]

2FA means Two factor authentication.
And as i told,for further assistance contact in-game customer support

[iron tiger]

@jade nest hmm okayy i try first

[onyx cairn]

No announcement has been made about who is playing or not. So if you have anything to report, you can send it into my direct messages.

[solar turret]

hello a bot told me to visit here for pubgm questions
will i lose my vest and helmet if i lose in radation zone metro royale

[polar marsh]

@silk sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar turret]

pls reply

anybody?

no one ?

[sick shale]

@solar turret Yes, You will lose all your items in inventory and some gear

After defeat in metro royale

[solar turret]

not armor helmet and weapons?

[sick shale]

These too but not always.

[solar turret]

ohhh

i clicked on radation zone map , and it said that i will lose everything in my loadout , so i thought better to ask

[night cloak]

I made my server wrong with the wrong server. Can I change it without waiting 60 days?

[sick shale]

You can't without waiting

[silent topaz]

Where can I download beta ?

[storm flume]

Please refer to this channel's pinned messages for further information, @silent topaz:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[silent topaz]

Ok thank you

[strong portal]

Sniper mode in miramar?

[polar marsh]

@frank orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Yes

[strong portal]

But I know sniper mode is only available on erangel

Okay thx

[sick shale]

Miramar too

[quick ore]

I am having voice chat bug from today

Any idea on how to get sorted

[marsh sage]

Is using this Finger Tip to play PUBGM allowed?

[broken quail]

@marsh sage allowed brother

[steel wing]

If I Switch to South America and start ranking there will I start as regularly from Bronze or..,m

?

[marsh sage]

Yes, If you first time play in South America you will start from bronze

[steel wing]

@marsh sage I mean sometimes Ive seen players even tho they changed server their rank in old server kept increasing

[marsh sage]

No, you have to start from begging(bronze) if you are new in that server.

[steel wing]

Say less 😈😂

[wispy epoch]

I have aproplem in loging in the game

[mortal apex]

Feel free to report your feedback in #old!

[wispy epoch]

Every time I log out to enter another account or ever my account ipress for example Twitter it shuts down

[signal birch]

Hi , i have a problem with the achievement Sharpshooter , i did it multiple times but i does not register that it is completed , i play on emulator gameloop 7.1 beta , i want this title badly , please help

[wispy epoch]

How can I fix this

@mortal apex

@sick shale

[storm willow]

Not allowed for official tournaments

[wispy epoch]

@storm willow

[mortal apex]

Hello @wispy epoch! If you are encountering this kind of issue,you may refer to the subpoint 4.5. in #faq.

[wispy epoch]

Where

[bold mesa]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5531953091 The name the account user乡MX๛lbrhimツ

[polar marsh]

@bold mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crude panther]

Здравствуйте.

Меня по ошибке заблокировали в (ТДМ) режиме, я выполнял миссию RP убивал игроков которые только что возродились и мне не проходил урон по ним, после этого меня заблокировали на 10 лет, я не нарушал никаких правил в пубг мобайл, я с уважением отношусь к игре и не нарушал никаких правил.

Надеюсь ви мне поможете!

Ник - dvlmixNike

ID ‪5171876299‬
Надіслано з мого телефону Huawei

Hello. I was mistakenly blocked in (TDM) mode, I was performing the RP mission, I was killing players who had just revived and I did not receive damage on them, after that I was blocked for 10 years, I did not violate any rules in the pubg mobile, I respect game and did not break any rules. I hope you will help me! Nick - dvlmixNike ID ‪5171876299‬ Sent from my Huawei phone

[polar marsh]

@crude panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quartz helm]

لم اتمكن من تسجيل الدخول

[storm flume]

Please do not use languages other than English, @quartz helm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz helm]

I could not log in

I want to talk to customer service

[steel wing]

Im tryna log in

Im stuck at blue page

Says Downloading resources

@sick shale

On Notification Panel says Download Obb service is running

[sick shale]

Where are you from?

[steel wing]

Kosovo

2nd time happens

Last time I reinstalled and got fixed

Should I reinstall or?

Whatever it got fixed

Sorry for disturbing

I wasnt messing up with you btw...

[sick shale]

Did you find the problem?

[steel wing]

Nope

Because basically

I went to clear data at Settings of my phone

I was tryna login again

And I got that thing

After a short time it dissapeard

And It asked for access to media and stuff as it asks always

[timber tendon]

Hello dear developers, my account was banned for 10 years, for the fact that I shot in the heels at (KBN), please take action
Nickname: Evolutsioner
id: 579728001
Device: Redmi Note 9

[polar marsh]

@timber tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral yarrow]

I can't log in to the game for some reason, the notice said to reinstall the app and so i did that but i am still unable to log in. Any idea why?

[vague shard]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5520801584

The name of the account user NX・جحيم

[polar marsh]

@vague shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral yarrow]

anyone got an idea why??

[jade nest]

This should help you to understand more.And Don't repeat ban queries here.Refer to #faq 2.12

[umbral yarrow]

it's not a ban enquiry

[obsidian frost]

why did kuro get banned?

[jade nest]

DM a mod to get unmuted.Until then here is my opinion on that problem.Better check out for the app which is causing issues with the game.

Read this too
#questions message

[weak sand]

Hello Pubg, my account on the game was hacked. It connected to my facebook account but it was still hacked on both ends. The hacker changed every information I had on facebook. My account id is: 5389825905. I tried to contact facebook but they didn't respond

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @weak sand.

[umbral yarrow]

i'm not using any third party app, just the official pubgm app. Can't log in and according to a friend of mine all of my tiers got reset

[weary wedge]

How are you guys able to play pubg global?

It is showing server busy

[safe basalt]

How to change the server region back, i mistakenly joined Room in different region and it automatically changed my server

[weary wedge]

I guess you have to wait 60 days

[safe basalt]

yeah but it was obvious mistake and I think there should be some option for help

It never gave me warning that joining custom room will change my server

[hallow gulch]

you can provide your feedback in #old, otherwise please be patient and wait for the cooldown to end.

[safe basalt]

thanks @hallow gulch

[weary wedge]

Anyone?

[night cloak]

@pale kite any idea of teams that qualified for pmco Pakistan

[thin pilot]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5577205417

The name of the account user Mr【BOND】

[polar marsh]

@thin pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight marsh]

I accidentally uninstalled pubg mobile app. Now I can't get my account back because it is not connected to any social media like Facebook or gmail
Please help to get it backkkk

Helllooo

Please help

[sudden hound]

@midnight marsh try downloading again... Maybe that data will come back

[vagrant forum]

If it was just a guest account and wasn't linked with any social media account then it cannot be recovered.

[midnight marsh]

I did but no way

[sudden hound]

@midnight marsh then ... there's no way buddy ....you can get your account back 😔

[midnight marsh]

Oooooooof

No one from customer support can help

By I'd no or username

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID 5458210168

The name of the account user FBIシPRAVO

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed bridge]

Progress Missions - Why is it when I complete a level like 67 it doesn't go to level 68 for me to complete the next missions? I've collected everything and all 67 levels have a green checkmark. What's the deal?

[devout flame]

My account was hacked and he unlinked my fb so I don’t have access for my account, is there a solution. Please help

[midnight marsh]

@polar marsh please help

[wind swallow]

Hello,PUBG MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to
Comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possibie
because I am wronged. Thank you, PUBG MOBILE

The account id : 5331969288

The name of the account user :DOXٖ

[polar marsh]

@wind swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout flame]

@polar marsh help

[weary wedge]

Anyone please?

[alpine flower]

hmmm maybe try restarting and use a DNS

[weary wedge]

What is dns?

[alpine flower]

wait refer #faq 4.5 @weary wedge

[midnight marsh]

I accidentally uninstalled pubg mobile app. Now I can't get my account back because it is not connected to any social media like Facebook or gmail
Please help to get it backkkk

[alpine flower]

yo already said dont repeat

[vagrant forum]

If you do not have access to any of the linked social media accounts then it's pretty much impossible to recover the account. You can try contacting the in-game customer service.

[vagrant forum]

@midnight marsh, read this and stop spamming.

Which country are you from, @weary wedge?

[midnight marsh]

No way to retrieve by id

[vagrant forum]

No.

[devout flame]

@vagrant forum I have all proofs that its my account , recepit of transaction...

And could I have Pubg contact email?

[vagrant forum]

The email is for general queries and will most likely redirect you back to the in-game customer service. Anyways, here's the email: [e-mail]

The in-game CS will be your last hope.

[devout flame]

Thanks for your help my sweet frozen Strawberry 😛❤️

[inner zinc]

Hello, PUBG MOBILE. I know you are so busy with so much messages. I have no problem with my account. My account has been banned for no reason, and I swear to do or use external materials and play fair play and take great care to comply with the terms and safety of the game.

I ask you to solve a problem as quickly as possible because I am wronged. Thanks, PUBG MOBILE

Account ID 5156796525

Email: [e-mail]

[polar marsh]

@inner zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tardy thorn]

Hi everyone, i had my two connections stolen except for mail, how can i recover my account please help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tardy thorn.

[tardy thorn]

I did but there was no improvement

[ocean turtle]

Someone stole my account via social link

[dense hare]

Can i get banned for using gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @dense hare, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[ocean turtle]

I got the email with password but cant log in

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ocean turtle.

[tardy thorn]

What can i do

[dense hare]

@ocean turtle update game

[young panther]

Hi, my account was banned although i didn’t use anything! Please review the ban! My id: 583662284
Nickname:TauRus010

[polar marsh]

@young panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ocean turtle]

Updated .. please help me

[tardy thorn]

Can someone help me

[unique linden]

How can a friend gift me a royalpass?

[vagrant forum]

The game is banned there. We cannot help you with your issue.

[sick shale]

From Royal Pass page, Click on the gift icon

[pearl blaze]

Someone got access to my acounnt and he added his social media ive contacted the support 5 times 20 days i didnt got an answer any help ?

[sick shale]

Can you take a screenshot of customer service response please

[pearl blaze]

Okay

[snow nymph]

Hello pubg customer service ... I want to delete from the e-mail link to my account in the game, please ..

[snow nymph]

thanks 👍

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @snow nymph.

[sick shale]

@pearl blaze Can you please translate their last response after you provided the details they asked for

[pearl blaze]

Wich picture 1 . 2 . 3 or 4

[sick shale]

There's no else?

[maiden oasis]

Hello I got 10minute ban. In ban it was told that my gameloop version is not updated to the latest but when I checked it, it was updated to last version .Can anybody tell me a solution .Thank you

[pearl blaze]

No they dont answer

[sick shale]

If not, Clear data of the game and change language to English then contact customer service again and follow this conversation:

[snow nymph]

Is it possible in the next updates to create a way to delete it ...?

[sick shale]

We don't have information.

[storm flume]

You can now access #emulator-chat and #emulator-support, @maiden oasis. Revert this at any time by sending .emulator in #481204134859505684.

[wintry cloak]

does the crossbow have any foregrip attachments in metro royale mode?

[pearl blaze]

You are a support too why you cant help me i will lost my account

[sick shale]

@pearl blaze We provide community support here and aren't affiliated with the customer support in-game. Refer to this message for further details:
#questions message

[late fern]

i need help with a sks skin

[crisp bough]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID is: 5244153941

The name of the account user: آلمـر،،

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @crisp bough.

[sick shale]

Report them in-game

[sick shale]

What's wrong

@night cloak Again, Report them in-game please!

[late fern]

@sick shale i wondering if i could get refunded for a purchase

i have proof of my purchase

[sick shale]

You can't get any refund, Unfortunately.

[late fern]

ok

[grave steeple]

I have problems with gameloop. I got 10min b@@n and it said that my gamellop is not updated to the latest version.After I checked it, it was last version

[storm flume]

You can now access #emulator-chat and #emulator-support, @grave steeple. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support and wait patiently please

[sick shale]

@slender anchor ?

[slender anchor]

Gold 5 vs crwan

Not ok

[sick shale]

Due to low amount of players in solo mode.

[slender anchor]

Yes

[acoustic inlet]

can i refund item i buy it with coin event ?

[sick shale]

Can you elaborate please

[civic pivot]

Iphone 12 pro max suddenly screen freeze bug? Freezes about 2 seconds doesnt move and do anything and continues

Day by day. New bugs new outfits no solution, tired players, my hope is getting weakened by day.. fps drops to 15 with a 12 pro max :/ screen freeze, huge lagg damage not registering bug.. whats next bug ?

Congratz @glossy sable

Whatsup boss

[tired drift]

Hello, PUBG MOBILE. I know that you are very busy due to the
large number of messages. I had no problem with my account. My
account has been banned for no reason and I swear to do or use
external materials and that I play clean play and I make very
careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am
wronged. Thank you, PUBG MOBILE
The account id
The name of the a count ID:5127634850
user:AHMDG17

[polar marsh]

@tired drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@civic pivot had though about to get another device? to play pubgm normally.

[polar epoch]

which website is serious where i can get uc?

[rare mist]

hey, so i noticed my touch response is really low. it happened a few days after i got my new phone (s20 fe 4g) i basically changed a few sensitivity settings and ever since i haven't been able to fix it. i tried uninstalling which didn't work. i didn't have this problem before on my old galaxy s9. i am wondering if this is a bug, glitch or a device problem. please reach out if there is anything you can do im getting bad a the game and its frustrating. thank you. ( this only applies to free looking)

[sick shale]

https://www.pubgmobile.com/pay

[wise maple]

Hello, PUBG MOBILE. I know that you are very busy due to the
large number of messages. I had no problem with my account. My
account has been banned for no reason and I swear to do or use
external materials and that I play clean play and I make very
careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am
wronged. Thank you, PUBG MOBILE
The account id
The name of the a count ID: 5180915741
user: ‏Kârrâr๛313

[polar marsh]

@wise maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ebon cairn]

Why When i change the network from wi-fi to Mobile data my account banned?

[zealous turret]

its not recommended to play with rooted or jailbroken device correct?

[fair phoenix]

My account has been dismissed due to the fun pool

And the account has not been returned to me yet

It is a Korean account

[sick shale]

Yes

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fair phoenix.

[zealous turret]

alright thanks @sick shale 💯

[surreal trench]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and make very careful to comply with the terms and integrity of the game.
. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5511536448
The name of the account user 『3L』J҉ØË

[polar marsh]

@surreal trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair phoenix]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and make very careful to comply with the terms and integrity of the game.
. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 61356212849
The name of the account user
『M〆D』MEDOツ

[polar marsh]

@fair phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton vapor]

Hi. I am a player on pubg, with my in-game ID being 5151350936. My account recently got hacked. Spectacularly, the hacker changed the log in version of pubg to deny my access to my account. I’m sincerely requesting a ban on my account to stop hacker from selling.

[lethal fog]

I am my account. The problem is the Hide Details button by pressing it. I’m out of the game more than 5 times and enter again, and the popularity does not disappear, so please help.

[woven raptor]

There is a proplem with me in my account.the proplem is that My name annoys me and violates the rules of the game and i want to change it

[wanton vapor]

As a owner of the account, with transaction evidence, why cant I request a ban to stop my hacker from selling my account?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wanton vapor.

[floral sentinel]

I have banned in cheer park without breaking the roles or making anything what should i do?

[polar marsh]

@floral sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton vapor]

so even when my account is hacked and couldn’t login because the hacker logged in thru another version of pubg mobile, then its not my property anymore?

I do still have access but how can I customize my message to customer support? With the

When The next update comes my account is already gone for. Thanks.

[woven raptor]

@vagrant tulip I don't have any uc

And My name annoys me and violates the rules of the game

[wanton vapor]

What does nickname of linked social media accounts means

[woven raptor]

@vagrant tulip i don't have money to do this

@vagrant tulip thank you

[wanton vapor]

First and oldest payment means

[woven raptor]

@vagrant tulip ok can i return a baned account

[wanton vapor]

But can I reset my pubg mobile customer support conversation

Do u know how i do that on ipad? Do I just delete the app and redownload

[fierce night]

is there are any solution for drop fps in game?
im playing with asus rog phone 2 90 fps
in the last zone fps goes down to 30 !

can you unban me please? it really old ban and i tried to contact one of you but ididn't know how

allright thanks ♥

send me a message please i can't get to you in private because you close it ..

[sly rock]

Hello, PUPG MOBILE. I know that you are very busy due to the large numper of messages. I had no proplem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask to solve a problem as soon as possible because I am wronged. Thank you, PUPG MOBILE

The account ID : 5761462914
The name of the account user :"XC" ابلع

[storm flume]

Please do not use languages other than English, @sly rock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@sly rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton vapor]

But the problem is I never successfully used my social media account to log in my game after being hacked however whenever I tried to login thru my designated social media account, the game told me that account has been logged in with a newer version

The hacker even unfriend my girlfriend and broke our synergy now and changed my official language. Looks like im never getting it back

Okok sure.

[lime ivy]

Where is the emulator's sup channel?

ok thx

[peak lava]

Hello, PUPG MOBILE. I know that you are very busy due to the large numper of messages. I had no proplem with my account. My account has been banned for 10 years with no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask to solve a problem as soon as possible because I am wronged. Thank you, PUPG MOBILE

[polar marsh]

@peak lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton vapor]

I reinstalled and the customer support didnt refresh😅

[visual fractal]

Hello, PUBG MOBILE. Iknow that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external material and that I play clean games and I make very careful to comply with the terms and integrity of the game

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
5241981091

The name of the account user
nwBLOOD’64

[polar marsh]

@visual fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble raptor]

Ha. I can beat all of this. I lost a $300k loadout in Metro Royal that had taken me 45 hours to get, I played for 2 days to get it and only slept 3 hours. Now I'm trying to get support to have it returned

[night cloak]

How’d you lose the load out, @humble raptor?

[humble raptor]

Game deleted it on me. IDFK how or why

[night cloak]

Unfortunately no one on discord can help with account related matters. You’ll need to contact in-game support for assistance.

Please move to a discussion channel.

[gleaming jewel]

Hello sir

My account Banned

[polar marsh]

@gleaming jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble ferry]

#Error 403
ID:- 5240666067
IGN:- 彡XOLT彡KAATIL
FROZEN for 2 months n gameloop is up to date....

[night cloak]

Just remove it.

Read #735483472432594994.

Users with the issue can contact in-game support. Misleading them to do otherwise is a violation of #735483472432594994.

Thank you.

[wanton vapor]

But it didnt refresh

[still summit]

Hi

[night cloak]

Hi, state your issue

[still summit]

@night cloak My account has been baned for not reason

[polar marsh]

@still summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi, my subscription auto renew so It auto purchase prime plus then I go reportaproblemapple then I request refund then they do refund? Is called force refunding? i still get the uc tho xd

[night cloak]

Try clearing the game data on settings

[lethal fog]

@vagrant tulip More than once I ask my friends to say the popularity is clear

[sick shale]

Force refund is against PUBGM'S terms of service

[night cloak]

Can I use inbuilt private dns in auto to secure my connection in pubg mobile or its may lead to suspension of account ?

[sick shale]

It is safe as long as you're not using it to change your location.

[night cloak]

Hello, PUBG MOBILE. I know
that you are very busy due to the
large number of messages. I had
no problem with my account. My
account has been banned for
no reason and I swear to do or
use external materials and that
I play clean play and I make very
careful to comply with the terms
and integrity of the game.
ask you to solve a problem
as soon as possible becausel
am wronged. Thank you, PUBG
MOBILE
The account 61207103581
The name of the account user jokerbees

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I don't have Idea I just keep on private dns that to in auto , so it change my location?

[novel solstice]

If someone hacked pubg account and play with hack and get pan can i get it back ?

[night cloak]

but how they know i do force refund?

[stray trellis]

Hi! I’m old player in pubg from season 3 .. I’m a girl 24 years old ... the problem is I opened almost 900+ classic create still no mythic items anymore... Please help me! I value my account very much
My contacts in the game:
ID: 5176962938
Achievement point - 6300+
My Device: iPhone 12 Pro Max ..
My country: Saudi Arabia .
Help please)

[night cloak]

No, cant.

[sick shale]

It depends on luck, @stray trellis...

[cold stone]

I reported this player but still he is playing

[night cloak]

do you have video evidence that he's cheating?

[cold stone]

No , look at his abnormal states. He is buying hack tool from telegram group. Pubg need evidence so these type of paid hackers never get banned. I also myself tried several paid hack. Never got banned. By playing safe n using aimbot safly at required time. No one in the group is getting banned

[night cloak]

Please report the person in-game it took some time to get him banned. Dont use cheats also There's no such thing as anti-ban.

Also, avoid the word banned, The mods are going to unmute you inawhile

Any mod ? Can you say that using inbuilt private dns can suspended my account ?or its safe ?

Still I have confused

[night cloak]

^

Refer to that message.

[crimson aspen]

Hello, PUBG MOBILE. I know that you are very busy due to the
large number of messages. I had no problem with my account.
My account has been banned for no reason and I swear to
do or use external materials and that I play clean play and
make very careful to comply with the terms and integrity of the
game.
l ask you to solve a problem as soon as possible because I am
wronged. Thank you, PUBG MOBILE
The account id5265035587
The name of the account user『MAFIA』SYメ

[polar marsh]

@crimson aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne bough]

I was in the cheer park and my account was banned for 10years while playing in the cheer park. I am surprised that the company has not yet announced this matter. There are many players whose accounts are baneding on this reason and other players say it is a rumor and they do not believe it and they play and then their accounts are baned. The company must look at this issue Quickly

[polar marsh]

@nocturne bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell tusk]

@warm wren hello i cant type in #pmco channel
We Got PMCO Wildcard mail also we filled it but no answer, we didn’t get discord link tomorrow 16 pmco begins ..

[jade nest]

Delete the screenshot.It contains some information which shouldn't be made public

[stone dagger]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5491321557

The name of the account user 亗〘MIdo〙亗

[polar marsh]

@stone dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next parcel]

I need support about beta

[night cloak]

state your issue

[next parcel]

I have a new phone, Android now and when I tried to install again on iOS wasnt imposible because Say they code was used alredady

[night cloak]

you need a new code because the code generated can only be used once

[next parcel]

How can I get a new code?

The Game is giving me the same code

[night cloak]

Try again later

[next parcel]

Ive been trying since 4 days ago lol

Help me please

[night cloak]

Download the game on IOS and get new code

[jade nest]

@next parcel create a new id on the phone.Then generate another beta code.Make sure to read this and meet the requirements.

#questions message

[next parcel]

The beta si not available for Android?

[jade nest]

It is available for both Android and iOS

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next parcel]

Thanks

[shy cobalt]

My account banned because 3rd-app party can i get back my Account or it wiil still banned

[polar marsh]

@shy cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand notch]

#questions Some are Using DNS changer while Playing Pubg Mobile. Is it Safe to use

[vague kestrel]

Why im not able to login using my google play acc
I logged out last night and now When im clicking on Google play games options to login its not giving any error or not redirecting me to the game... It stayed at the login page

Is the server down??

[jade nest]

@vague kestrel Country?

[vague kestrel]

India

[jade nest]

@vague kestrel As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[slender trout]

I'm having a similar issue. I couldn't get the beta to work as it needed to be updated I guess. So I deleted it. Then got the code again from the regular game. And it won't let me use it. Says it has already been used. I was told that it would generate a new code, but it hasn't yet.

[vague kestrel]

Its not that ban problem
The global version was working fine from months even without any vpn

[next parcel]

That happen too, this Say I need verify they Game after being playing

[jade nest]

@slender trout for your information One global Account can generate only one Beta Code at a time.If you want to generate another beta code then create another account.And make sure you meet these requirements here on the other account.
#questions message

[jade nest]

We cannot help you with that as the game is banned there and servers have been shut down.

[next parcel]

I can't download the beta here

[slender trout]

I don't need another code technically. I already have one. I just need the one I have to work.

It was working fine until I updated the beta

[jade nest]

One code can only be used once.

[slender trout]

But there was an update for the game?

If asked me to enter the code again

[jade nest]

The same code cannot be used again.Please generate a new code by following the pinned message from this channel.Make sure you meet the requirements.

[slender trout]

This is where I was told it would generate a new one.

[wary ice]

@jade nest my squad mate just logged in as normal and he is showing his account as a brand new account....his ID 5224828396 is not showing online....any chance you might know what happen?

[jade nest]

Then,keep on checking

[fluid shuttle]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible. play this game to a large extent. SO PLEASE HELP ME AND UNBAN MY ACCOUNT. Thank you pubg team

ID: 5220783810
2021/02/11
Surname - HAT丨JUBA

[polar marsh]

@fluid shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Contact in-game customer support for further assistance.

[jade nest]

Android?

[next parcel]

Please someone send me the link for Android because isn't working from the game

[next parcel]

Yes

[jade nest]

@next parcel Download accordingly.

The 1.3 beta version is live! Check out new weapons, a new vehicle, and a new map!

iOS
https://web.gpubgm.com/m/download.html

Android (x32)
https://web.gpubgm.com/m/download_android.html

Android (x64)
https://web.gpubgm.com/m/download_android_1.html

[wary ice]

Nevermind! He is an idiot!! He used the wrong twitter account! Thanks

[dreamy nymph]

Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game . I ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE The account id The name 5437095084 of the account user
『KLR』ÃHMÅD

[polar marsh]

@dreamy nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique gull]

Ok

[tardy sequoia]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5325846922
The name of the account user مصدوعگ

[storm flume]

Please do not use languages other than English, @tardy sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@tardy sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal flint]

Hi
For past 2 weeks I've been practicing to shoot DMRs like mini14 and sks fast and use them like an AR if I needed to . My friends say that if players that I kill report me my account will get B.A.N.E.D . Is it true ?

[grand notch]

#questions can we use DNS changer while playing Pubg mobile

[vagrant forum]

You can.

[vagrant forum]

If you aren't using any plug-in apps for doing that then it's nothing to be worried about. A lot of the professional players can shoot DMRs really fast.

[tender salmon]

admin?

[steel vigil]

Why does Xiaomi redmi note 8 pro have Extreme fps?
And on Xiaomi redmi note 9 pro it is not.

[zealous estuary]

Good morning can anyone tell me the hackers he open packages on my account that means he linked his gmail account or not he use new version

[tender salmon]

stop removing my reports , give me respect and credit that I did all that work to find names and IDS and upload video .

[jade nest]

Because the processor of note 8 pro is capable of handling 60fps and the processor of note 9pro cannot handle.

Use google for such things

[steel vigil]

@jade nest The processor can safely produce 60 fps even on balance. In comparison, it doesn't even heat up like the 8 pro

[jade nest]

It would be better if you do self research on processor using google.And that is your device issue not pubgm,so next time use #chat or #pubg-mobile .This channel is reserved for game issues.

[fluid sentinel]

Hi my Facebook got hacked and the hacker added a link to the account and now I can’t access it but I have my Game Center to log in. But I got band because me and the hacker were trying to log in. I have proof that the account is mine I can show bills and receipts

[jade nest]

Contact in-game customer support for further assistance.You can take help from this conversation

[civic pivot]

@celest shadow faced new bug today, screen freeze for 1-2 seconds random in matches

Also saw the same bug on a famous players video on youtube with its 12 pro max and ipad

[vast totem]

Guys for 🤬 why Gyroscope is having bugs moving by himself? Is it that issue for almost 3 years old game? Thanks for bugs @polar marsh

[jade nest]

Restarting your game/phone should fix that issue.Also report in #old

[next parcel]

Imposible😔

I'm having this problem around one week ago

[jade nest]

The code is already used.You can only use the code for one time

[vast totem]

@jade nest Okay many thanks, love you!❤️

[next parcel]

I can't play anymore then?

[jade nest]

Not until you get another code

[next parcel]

But thats My question, how I can get a new code?

[jade nest]

Wait for the codes to be available again@next parcel

[unborn lynx]

Invitation code for beta 1.3?

[feral forge]

refer to the pinned message of this channel @unborn lynx

[night cloak]

What if the hacker made a payment? I have the same situation. I only know my first purchase

[jade nest]

They need the oldest payment receipt

[night cloak]

Only hacker knows the oldest payment

How will I provide this information?

[jade nest]

How will hacker have your oldest payment receipt.Does that even make any sense?

[night cloak]

I have to provide them with the transaction ID and date

Of the 1st and oldest payment made in game

But I only know the date and transaction of the 1st purchase

It makes sense, if i am not mistaken

[jade nest]

You will have to provide the screenshot of the receipt of the purchase made.Upload it on Imgur.com and send the file as a link to them@night cloak

[night cloak]

Ok thanks

How long does it take to get answer after providing information?

[jade nest]

They will get back to you within a week or two

[tender salmon]

@lime juniper

[night cloak]

How to get the UC back

[night cloak]

Can you elaborate?

By mistake I purchased a 500UC car show room display. And now I want that back.

I thought it was 500AG but it was UC😭

[night cloak]

You cant get your uc back once it is spent

[tender salmon]

@its imaginary money , its not BitCoin . Customer help-.-

[night cloak]

😭😭😭😭

[night cloak]

What is your issue?

[rare mist]

hey, so i noticed my touch response is really low. it happened a few days after i got my new phone (s20 fe 4g) i basically changed a few sensitivity settings and ever since i haven't been able to fix it. i tried uninstalling which didn't work. i didn't have this problem before on my old galaxy s9. i am wondering if this is a bug, glitch or a device problem. please reach out if there is anything you can do im getting bad a the game and its frustrating. thank you. ( this only applies to free looking)

[tender salmon]

@night cloak Insufficient commitment. Incompetence. Irresponsibility of team .

[night cloak]

what do you mean

[tender salmon]

@night cloak I mean when someone comes you by his own and helping you to maintain server stable and prevent people from leaving and cutting your profit . Then you do all in your power to provide help to your Customer.

[glossy prawn]

Re: [35705858] Hello, I would like to know why my account was banned, I did not use various programs and cheats, I played as usual in the warehouse mode, and I was banned for 10 years, I would like to know why, and is it possible to unban my account? ID: 5131888839name: YěTěKěA

[polar marsh]

@glossy prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad swallow]

Hello, PUBG employee I was surprised When I opened my account on my new device, and it was called iPhone 6 Plus, and when I entered the start of the match, I was logged out of the match. When I opened the account, it was surprising that you attended my account and I did not activate any of the usual types of cheating please reconsider my account

Account Name - AMMEDAK
ID Account - 5181984807
the network - wi fi
Device - iPhone 6 plus
Country - Turkey

[polar marsh]

@glad swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mild cedar]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

ID: 5503002686

Email: [e-mail]

[polar marsh]

@mild cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar python]

hello guys i just wanted to ask
i live in the united kingdoms
and i want to play against arabic people like my self😊
whenever i enter a classic match or a domination match all i face are non arab people and must of them are not as good as arabic people in terms of playing
i just wanted to ask is theres any way i can play on an arabic region other than using a VPN because i used one and i got banned for one day
PS: i already use middle east server
@night cloak

[night cloak]

No promoting

[dense falcon]

Help me please

[night cloak]

State your issue please.

[dense falcon]

My account was hacked and the issuance was lifted, but I have the inside link, and the thief could not access it

Please, I want to communicate with anyone from the support service, please😭

[night cloak]

Can you explain more about inside link?

Contact in-game support, @dense falcon.

[dense falcon]

I called and no one answered yet

[night cloak]

How many days already you contact them?

[dense falcon]

Can i know who you are

[night cloak]

Kindly wait patiently for their response, @dense falcon. Unfortunately we cannot assist you any further. You may refer to #faq 5.4 for further information.

[dense falcon]

ok❤

[night cloak]

Just a normal player , Also If the conversation has been 1 week above, please send the conversation here so adminstrator or community team can also look into it.

[night cloak]

Good luck! Have a great day/night ahead. 😁

[dense falcon]

thank you❤

[night cloak]

Im so tired about the invisible person in car bug, do you have ETA when fix? I always too-soon because of that stupid bug

Have you reported the bug via #old? It may be fixed in a future patch. Unfortunately it’s not as easy as clicking your fingers to fix bugs etc.

It is so annoying the bug is spread around tiktok

Done, hoping it going to be fixed soon.

[rain valley]

Hello Can We Use Cloudflare Dns?...

In Emulator i can't log in

[night cloak]

Kindly type .emulator in #481204134859505684 too gain access to #emulator-support, they assist further there.

[grave drum]

Hi , good morning guys, can I help me

[night cloak]

We can always try, @grave drum! What’s the issue?

[grave drum]

I lost my account because I lost my email ، Can it be recovered !

[night cloak]

Was your account connected through any other social media’s, @grave drum?

[grave drum]

Yes , twitter ، The email is fake

[green edge]

Hello, PUBG, About four months ago, I was banned because I downloaded a game of PUBG from another stop, and I was not aware that this will lead to my banning. Account ID: -5684414917 Account name: - BxOxOxdxYx

[polar marsh]

@green edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Have you tried logging in via Twitter?

[west galleon]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id: 5118777445

The name of the account user: 'THE'TIGER'

[polar marsh]

@west galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grave drum]

Yes, I cannot access the e-mail for losing the account

[night cloak]

Have you tried gaining access back to your email, @grave drum. Contacting the respective platform to gain access back to your email would be your best option.

[humble crown]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id (61337095200)
The name of the account user(ATT๛JOKERツ)

[polar marsh]

@humble crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grave drum]

I can't find the email, is there another way?

[night cloak]

Try contacting in-game support, @grave drum. They handle account related issues.

[grave drum]

What is the technical support account for the game !

[night cloak]

Refer to #faq subpoint 5.3, @grave drum.

[summer heath]

I want an Arab official here

[raven light]

I tried to log in to my account and he logged me into another account and I cannot access my account
ID:5261887568
NAME:ĐàRk々Evil爱
Please please help me 🥺😭

[lofty sphinx]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5608937361
The name of the account user اقعـدٌ〆

[polar marsh]

@lofty sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

refer to 3.1 in #735483472432594994 to regional servers

[rigid badge]

Can I dm a moderator regarding a subject?

[night cloak]

What’s the subject regarding, @rigid badge?

[rigid badge]

Dm advertisements

[night cloak]

Refer to the pinned messages in #discord.

[raven light]

I tried to log in to my account and he logged me into another account and I cannot access my account
ID:5261887568
NAME:ĐàRk々Evil爱
Please please help me 🥺😭

[night cloak]

Please contact in-game support for account related issues, @raven light.

[storm flume]

Please do not use languages other than English, @raven light. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raven light]

I tried to contact tech support and it didn't help

[raven light]

Please please please please help me 🥺🥺🥺

[night cloak]

Unfortunately no one inside this discord server can help with account related issues, @raven light. Kindly contact them again and wait patiently for a response.

[raven light]

I sent them a lot and no one responded Please I am tired of my account and I want to recover my account Please help me please

[night cloak]

Please refer to #faq subpoint 5.4, @raven light.

[dusky yarrow]

Hey,I can't convert my 6x its been like 4 weeks now
Can you guys give a solution please

[raven light]

Thank you. I think I cannot recover my account. Thank you

[night cloak]

Could you please provide more detail with your issue, @dusky yarrow?

[dusky yarrow]

Like which kind of details?

[night cloak]

Why can you not convert it?

[dusky yarrow]

Coz I dont get the option look

[dusky yarrow]

Now what should I do?

[night cloak]

Could you share a screenshot of your HUD from your settings please, @dusky yarrow?

[static pilot]

Hello, PUBG MOBILE. l know that you are very busy due to the large number of messages. l had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrite of the game
l ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE

The account id: 5443891640

The name of the account user: هيهات R5

[polar marsh]

@static pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unkempt leaf]

My brother have 30fps after unistal game before have 60fps?

[strange pendant]

The matchmaking is just so unfair.

In any arena matches, i more likely lose all the time, because i will have like 17 kills and my teammates would just have 3 - 4 kills..

In classic matches, i always enable hot drop, and my random teammates do aswell, but the teammates just go to the corner of the map, and i would basically die..
please fix this..

[celest shadow]

Please use #old to share your concerns, @strange pendant.

[rancid vale]

Hello, I was banned at the amusement park for 10 years, cheating, I did not use 3rd party software please help

[polar marsh]

@rancid vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short matrix]

https://youtu.be/SLfbwjYwayc

Whole team using cheats!

Username : ๛【AFG】ツ๛1
ID:5568649739

Username: 亗į๛Dj亗
ID: 5898848178

Username: KING亗YUSUFCAN
ID: 5651569917

[feral forge]

report in #cheater-reports @short matrix

[dapper ridge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id The name of the account user『D7』JNAZH
ID:5515945097

[polar marsh]

@dapper ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal oar]

The players with the kd of 4, 5, 6, are the real hackers. believe me.

i have seen many as i am a emulator player

[short matrix]

Why did you put max. 1:30 min.?????? During whole video all 4 players were using cheats.

[feral forge]

you can trim into 4 videos. and provide the most suspicious part as video evidence. they will not accept it if the video is exceed 1:30mins. @short matrix

[glass orbit]

Hello i have a question< i need help my account has been stolen who can help me?

[short matrix]

Wait a second. You wanna that we record video of players who are hacking , than you wanna that we put it on youtube , after that you are asking that we trim video for you. Serously just seriously. Why dont you give your monthly sallary for all that !?

[heavy vortex]

No one gets salary here.

[jade nest]

Refer to this message.
#pubg-mobile message

[short matrix]

Use brain dude, that is not point of my msg.

[heavy vortex]

You should report the cheaters in game. But if you have video proof you can report in #cheater-reports with correct format.

[night cloak]

Hi i want help

[jade nest]

Contact in-game customer support for further assistance.Use this conversation as a help

[glass orbit]

thanx for answer the question. i have already did that but te hacker has been removed my account from my facebook account and i can get not het in my game account either not in facebook?

[night cloak]

I’m in the top of RB my ID is 5171262384 i’m not in RB any more what’s the problem ??

[jade nest]

So you don't have access to your game Account?

[short matrix]

No one will watch 1h video. Dude video got 8min. 4 players playing with cheats. 4x 1:30min = 6 min.

[night cloak]

My number whas 34

[short matrix]

Learn math

[glass orbit]

Right i have now acces to nothing my face is hacked en blocked also pubg account

[night cloak]

I’m in the top of RB my ID is 5171262384 i’m not in RB any more what’s the problem ?? My number whas 34 in top of RB

[glass orbit]

this the account is been stolen

i have spend many uc to the account have 3 upgrade guns 2 upgrade vechiles

[jade nest]

Kindly read the pinned message in #cheater-reports before reporting.Its clearly mentioned there. 1 report per message.

[night cloak]

Any one help me??

Please!!!

[jade nest]

@glass orbit if you don't have access to any of the login.Then plz contact in-game customer support.Only they can assist you.No one here can do it

[night cloak]

I’m in the top of RB my ID is 5171262384 i’m not in RB any more what’s the problem ?? My number whas 34 in top of RB

[jade nest]

What do you mean by RB?.Please provide clear information

[glass orbit]

thanx, can i get te account back you think

[night cloak]

Royal bass

[coral notch]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID || 5267777145

The name of the account user || S6xSONIC

[polar marsh]

@coral notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

If you provide them the information they seek,they might help you.

[night cloak]

@jade nest can u know what’s my problem??

[glass orbit]

i have the proof everthing my clan and midaysbuy that not te problem te proof ist my

[jade nest]

@night cloak Provide screenshot of your issue.And state your problem more clearly.I am not able to understand you.

[jade nest]

Contact in-game customer support as i told

[night cloak]

I am in the top 100 in the royal Bass okey? My number in the top was 34 now im not loanger in the top because I think it’s like a banned from the rank only !!

[jade nest]

Can you please provide the screenshot of your rank?

[night cloak]

Do you understand me?

[jade nest]

Yes

[jade nest]

^^^

[night cloak]

Screen soht for what?

Im not in the top how i can screen for u!!

[jade nest]

Screenshot Of your Royal Pass leaderboard rank @night cloak

[storm flume]

Please avoid going off-topic, @short matrix. You may have unrelated conversations in #chat.

[glass orbit]

i have follow your instructions but i see this

[jade nest]

@glass orbit you have issues in pubgmobile lite?

[glass orbit]

no in pubg mobile

this is the custumer service from te game

[short matrix]

Will you delete Sharpshooter like you delete my msg. because he is taking the money every month and allowing players to play with cheats

[jade nest]

To contact in-game customer support use this @glass orbit

[glass orbit]

have i already did

[jade nest]

Make sure to read #735483472432594994 before sending message in any server you join.

[celest shadow]

Please do not beg for UC here, @night cloak.

[night cloak]

sorry

[urban jasper]

Hi there, my match making in solo FPP Asia takes too long (up to 30 mins sometimes. This a lot longer than estimated as shown in screenshot below. My rank is diamond, my friend is crown and he can find matches in less than 2 min in same server, time, mode. Please help

[jade nest]

If you have already contacted in-game customer support.Then plz have patience.They will get back to you within a week or two.
And if they don't get back to you, then raise a new ticket and start the conversation again

[night cloak]

Okey give me one minute

[jade nest]

Matchmaking time totally depends on the number of players playing the same mode as you.If there are less players in the mode then it's definitely gonna take time.There is nothing you can do about it .

[dark condor]

In rank push in classic - South america or any other server player if they play with Asia server tier increase in south america or other server they palyer is this bug or some thing fix this many player taking conquer title by this way

[night cloak]

My numebr was 34!!

Who now is 00,0%

[jade nest]

Have you tried restarting your game/device?@night cloak

[jade nest]

#old

[night cloak]

No

[jade nest]

Then do it

And check

[night cloak]

Okey if it not work?

What i will do ??

My account is conqueror but i see it my number is 1400 in bronz!!!

Who!!

@jade nest

Its not work!!!

Whats the proplem!

[jade nest]

Refer to #faq 3.15@night cloak

[delicate osprey]

Hey PUBGM Team, Is there any possibility of you guys bringing back the White Bunny, Neon Punk, Skeleton Hand, etc. type skins and outfits. I am sort of waiting for that stuff from so many seasons.

[night cloak]

Suggest it in #old

[delicate osprey]

Already did, thanks.

[lyric cedar]

In dream team event if we play with team one match will be counted or four ?

[night cloak]

Okey whay!!

[jade nest]

Read that

[night cloak]

@jade nest i read it

But its semms frozen rank!!!

Why i not doing any thing!!!

[heavy vortex]

@lyric cedar 1

[jade nest]

If you haven't done anything then you don't need to worry.You will be ranked again if your account comes clean@night cloak

[night cloak]

Whats the time am gong be okey??

[jade nest]

I have no information.Until then have patience@night cloak

[urban jasper]

Hi there, my match making in solo FPP Asia takes too long (up to 30 mins sometimes. This a lot longer than estimated as shown in screenshot below. My rank is diamond, my friend is crown and he can find matches in less than 2 min in same server, time, mode. @celest shadow <@&481161015728406538> Please help

[jade nest]

I already replied you @urban jasper .There was no need to ping moderator role

[lyric cedar]

In dream team I have a mission :- Rescue teammates 4 times, what does it mean? Revive four times? Or something else

[jade nest]

Revive 4times yes@lyric cedar

[urban jasper]

But I and my friend click start same time, same server, same mode, he enters match and I don't??

[night cloak]

it is totally random

[jade nest]

You can provide your feedback on that #old

[urban jasper]

I need help not provide feedback

[night cloak]

@urban jasper FPP mode is played by only less number of players
so it takes time

+you are trying solo

[urban jasper]

Why not the same with my friend

[night cloak]

it is totally random

[urban jasper]

Why he is always less time than me, always much less

[serene pollen]

Greetings support team, i found my account stolen and checked my email it opened from another divice (One Plus 7) I didn't relized at first until the bank account tells me. Someone used my account and play with it. I complained to Police to Google to change the password and found that guy Stole money € from my PayPal account and my pubg account band. Google and PayPal fixed and turned back my money but Please pubg my account IT'S NOT FAIR BECAUSE SOMEONE STOLE ME TO BEAR HIS MISTAKES, THE BAND SHOULD BE IN ID DIVICE. I'm sorry for not checking the account but I hope to understand I'm student was busy in exams. If you mind send me the address of Pubg office in Germany to send police report as a prove. Its not fear all time with Effort and cash spending on that account and gone because of someone [e-mail] and my ID : 5188925376
With best wishes
Abbas

[midnight juniper]

Hello, PUBG MOBILE. I know you are so busy because
A large number of messages. I have no problem with my account. Mine
The account was banned for no reason and I swore to do or use it
Outdoor materials and that I play fair play and I make it very much
Ensure compliance with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am
oppressed. Thanks PUBG MOBILE
Account ID
5299947298
Account username
ＤＯＯ７Ｈシ

[polar marsh]

@midnight juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how to fix getting targetted by esp player in aisa?

no footstep leaked a few match and boom comeins in a sqaud and instant kill

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

he has Luck
try playing in a different server if you want you will only be able to change server back after 60 days

[prime sleet]

@

[urban jasper]

Nonsense

[night cloak]

we can tell you what we know
you can try playing in a different server or play other modes

[weary schooner]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5577033947
The name of the account user H͜͡9丨HAMED

[polar marsh]

@weary schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic jackal]

If someone spectate my gameplay with hacktool for every day, will my account get suspended.?

[cyan thicket]

Hello, a request was sent to remove the hacked Gmail from my account 5 days ago and no response was received

[arctic jackal]

U will never hear back from them. It will take 90 days

[night cloak]

lol

[alpine flower]

have patience man theyll reply

[sand path]

Yes. Turn spectate off

[night cloak]

any tips on hleping me im getting targetted by some cheat team with esp i think since not footstep leaked inside a house and suddenly they came in and knew where is my exact location

@sand path i got a server where hacker s doing live

[sand path]

Discord?

[night cloak]

yes

[storm flume]

Please contact Discord through https://dis.gd/contact for this matter, @night cloak.

[night cloak]

@night cloak just record

[rare mist]

hey, so i noticed my touch response is really low. it happened a few days after i got my new phone (s20 fe 4g) i basically changed a few sensitivity settings and ever since i haven't been able to fix it. i tried uninstalling which didn't work. i didn't have this problem before on my old galaxy s9. i am wondering if this is a bug, glitch or a device problem. please reach out if there is anything you can do im getting bad a the game and its frustrating. thank you. ( this only applies to free looking)

[night cloak]

and report

wht happen if i record nothing happens

[sand path]

You can record and report it in #cheater-reports to get his ID banned.

[cyan thicket]

@arctic jackal How can I prevent the hacker from entering an account. Does he have a means to protect him?

[night cloak]

he is on guest id

😢

[night cloak]

try resseting ur sensitivity

[night cloak]

oof

welp guest id are useless they got banned make a new 1

but the player on top #1 in solo

is using that hack

they announced it

@sand path

[arctic jackal]

Dont ban the account of the hacker. Banned their device . Hacker r creating another account to play. Whats is benefit of banning the account if the hacker create a new one .number of Hacker remains in the serve

[storm flume]

Hello, @night cloak @arctic jackal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cyan thicket]

Tamam Aziz for a hacker downloading my review

[arctic jackal]

Some players are using anti report facility. Cant report them. Also cant specter them after they kill us.

Anybody faced this ?

Or only me

[alpine flower]

anti report/ban is an illusion theyre not true lol
and leave the feedback in #old

[alpine flower]

hackers cant see the your chat with in game CS as its on your device

[night cloak]

same as me pubg has a weak security system u can bypass it easily with some decent scripting skills

[arctic jackal]

I reported some player with with 13 kd n 20 kd . But they r never suspended.

[alpine flower]

ok #old

[night cloak]

just look at yt everyday people just making new files and injector

and what do pubg do? acc ban instead of temp ip ban

[cyan thicket]

Okay, thank you, sorry for inconveniencing you

[arctic jackal]

There r hack tool like cheat ninja , dusruptor, evolution esp , cheat sniper. All hack tool r working. I have report this telegram group to pubgm

[sand path]

That's not at all true. The number of cheaters have drastically reduced from last year. There used to be 100 reports in 10 minutes in #cheater-reports, now only 7-8 every day. It is an endless battle but the Team is doing their best.

Using cheats will definitely get them banned.

[arctic jackal]

No ,

[jade nest]

Take your time and read it @arctic jackal @night cloak
https://www.reddit.com/r/PUBGMobile/comments/lggxlt/pubg_mobile_dev_log_february_2021

[arctic jackal]

I m in a cheat telegram group. Players n buying hacks for pubgm. They they r getting banned they won't buy the hack

[polar marsh]

@arctic jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

sme type of player use no recoil bc its has higher effect and less fishy

[sand path]

It is true, hack tool will always exist but it is not as before. They can hardly play 10-20 matches with hacks on until they're banned.

[night cloak]

ye

[alpine flower]

@arctic jackal if you find any hacks on pages report them here

[night cloak]

still sneaking in those tg group

untill they show there pic with username

pubg still has a big matching problem example im in diamond tier and my teamate mostly are silver or gold

even ace still get thse teamates sometimes

[alpine flower]

leave a feedback in #old

[ocean turtle]

Guys i need help .. i can't login to my email .. someone missed with it and now i get this message

[night cloak]

Tell what?

[rugged ibex]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5525919998‪

The name of the account user YAMENAZAZI

[polar marsh]

@rugged ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

May I have your Character ID?

[vagrant ember]

Hello guys!! My team passed PMCO. So group stage will continue on tomorrow?

@polar marsh

[sand path]

Please ask in the PMCO server you're in, @vagrant ember.

In your Team channel.

[vagrant ember]

i don’t have PMCO server

[sand path]

You got the mail right? @vagrant ember

[vagrant ember]

i haven’t gotten mail yet

but I’m at Sea Wildcard.

My team got highest score. @sand path

[grand turret]

My account is banned and i was talking in the lobby I don’t know the reason but this kind of decision was very bad i have a record about what happened , because my account ingame purchased about 7000$ so!Either you return my banned account, or I will file a lawsuit violation case from Article 72 of the Cybercrime Law my account id : 5138811684 , and my account user name : 《KR1》Z3EM

[sand path]

If you didn't receive any mail, your team was probably disqualified, may I have your character ID and Team's name so I can verify it?

[vagrant ember]

my team name Team MAX KH and ID 513442089

[night cloak]

What should be the average ping of each player in the game?

Oh, I'm with you

Any date about 1.3 update

[night cloak]

keep an eye on #news all new updates will be posted there

[ocean garnet]

Hlo

Is there any problem of using dns in pubg mobile

[night cloak]

no there wont be any problem but dont change your region

[ocean garnet]

I can't download my resources pack and map what can i do to solve that problem

Plz give me any response

@night cloak response

@polar marsh plz response

I can't download my resources pack and map what can i do to solve that problem

I can't download my resources pack and map what can i do to solve that problem

@night cloak

[jade nest]

Refer to #faq 4.5 and try again@ocean garnet

[ocean garnet]

@jade nest hlo can u tell me about it plz

I love pubg more than anything so plz tell to me

Plz🙏

[night cloak]

how do i delete my account permanently?

[sand path]

The team is not listed. Check your leader's mail again just in case.

[jade nest]

Click on this blue text #faq scroll to point number 4.5 and read it and use it @ocean garnet

[night cloak]

account delete feature is available only for EEA regions
If you are from that region you can find it in settings

[ocean garnet]

Is there any ban for Using dns

The dns use in the mobile itself

[night cloak]

can i contact support to delete my account if im not in that region?

[night cloak]

no

or is there any other way

[night cloak]

you wont get banned

[ocean garnet]

Dns in the inbuilt

[night cloak]

no that feature is not available

[ocean garnet]

If I use dns that inbuilt in the mobile itself then I get any ban Or anything

[night cloak]

no it is safe you wont be banned

is there a way to unlink my account from a social media?

like if i signed up with fb

yes you can do it via settings

what happens when i unlink it>

you wont be able to login with the social media you unlinked

i see

what happens with the account tho?

how do i login then

[sand path]

Second log-in option

[night cloak]

or does it become a local guest account or what?

[night cloak]

whats that

you need to have second login method other that Email linked to your account to unlink a social media account
eg: google play,twitter, vk

i see

[dusky yarrow]

Hey what do HUD means?😅

[sage hull]

why cant i login?

error code

[night cloak]

refer subpoint **4.6 **in #faq

[heavy vortex]

HUD means your control layout in game. @dusky yarrow

[night star]

Hi please can anyone advise me what to do with it?
Phone Asus rog 3

[copper stag]

Yo what happens with mixed scope and lean option?

[simple current]

Help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @simple current.

[vagrant forum]

If you use the Mixed option for Scope/Lean, the scope would open when you tap on it like it normally does on Tap settings but if you hold the button then it works like Hold settings. You can use it for having a better advantage in different situations.

[copper stag]

Oh okay, thanks 🙏😊

[simple current]

Help guys

[queen smelt]

Change tour sensitivity

Your*

[wanton vapor]

There is no option for me to add any screenshot

How am I supposed to provide evidence to the customer support then

[queen smelt]

Can you copy the image then paste it on the chat?

[night cloak]

Heyya I'd be more than happy to help you, are you on android or ios?

[wanton vapor]

i am on ios

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @simple current.

[wanton vapor]

So what can I do

[queen smelt]

Does this work?

[vagrant forum]

Upload it to an image hosting website like Imgur and paste the link in the conversation chat.

[night cloak]

How to request unban as in like after clicking file claim what I type cause it always send this message " soldier you have been banned for caught cheating or some sh*t " do you have the chat so I can req appeal? @vagrant forum

[wanton vapor]

Okay I will do this

[red goblet]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5629109591
The name of the account user Medosalah010

[polar marsh]

@red goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello i am not able to link my pubgm account to my email it just says try again i try again and it wont let me so if i could get some help

[feral forge]

the method is still in beta phase, so sometimes there may be some error issues with it. please try again later also you may report it in #old too.

[night star]

I'll try well thanks

[lethal oar]

Hello can someone help me pliz

In pubg game customer service?

[night cloak]

yes

[lethal oar]

@vagrant tulip pliz help i was hacked💔

[polar marsh]

@lethal oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night star]

it also means that it freezes and you can't move with it

[shut bison]

I was Unjustly banned by the random band glitch of the (( cheer park )) Please check my account I haven't violated any laws

Id : 5192127726

Please return my account and reply to my messages

[polar marsh]

@shut bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff sigil]

I wanted to know when the crew will come back

[soft void]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 915204782022762

[polar marsh]

@soft void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

in 1.3 update

[inland turret]

hello developers can you help me to reset server selection please.
id: 5290757275
thanks♥️,

[night cloak]

how did your server change?

[inland turret]

bug selection random rooms with random servers

[night cloak]

report it in #old please

[inland turret]

ok thanks♥️♥️
any one from supports can help me in that ?
or only #feedback-bugs

[stiff sigil]

When will this come?

[night cloak]

yes staff members collect details of players and their servers will be changed in batches

[night cloak]

No idea keep an eye on #news for updates

[steep breach]

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID5191607443‪

[polar marsh]

@steep breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland turret]

can you change time selection to 15 days ?

60 days is too much

[celest shadow]

You were already given a reset last time, @inland turret. Stop asking for another one.

[stiff sigil]

Alright, thank you very much ❤

[inland turret]

i know look

[celest shadow]

60 days is the default cooldown. You cannot change this. Feel free to provide your feedback about this in #old.

[inland turret]

two times in same bug or please fix it

[night cloak]

I want to change my email password parameter error

[inland turret]

i hope after 30 days becarefully with that

i cant wait another 60 days

at next time .

[night cloak]

Email feature is still in Beta stage please report it in #old in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[digital crescent]

Hello developer, I want to open my account from the band because my account is classified due to an anonymous hack that penetrated my account in the game and used illegal methods of band account

[polar marsh]

@digital crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

state your issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stiff sigil. Remember to read through #faq before asking questions in the support channels.

[stiff sigil]

Can I be a support?

[night cloak]

hello @polar marsh Map and resources are not able download it says nan

[night cloak]

You should read #735483472432594994

[night cloak]

use dns