questions

[hallow gulch]

Yes ?

[humble lantern]

Now I an in bussines trip and my son is in another city

[hallow gulch]

Your issue is being looked into, please be patient and wait for a reply.

[hallow gulch]

Do you have the device which the account is accessed on ?

[steep sun]

My account was hacked 06-feb I have email linked and twitter the hacker add my account Google play games i have time to start pubg and payment purchase all send the customer service he say wait

[zealous estuary]

Same thing man be patient I’m waiting until they reach you

[steep sun]

My bro wllhi a lot money 💰 😪

[hallow gulch]

As mentioned in the conversation, they will keep you updated on any new step regarding your issue. Please be patient and wait.

[steep sun]

How many days 7 day or cuz hacker he have Google play games

[zealous estuary]

I know same I spent a lot on the game but nothing we can do only thing you should wait

[late mirage]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5756172492
The name of the account user افكتور98

[polar marsh]

@late mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @late mirage. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

You'll get a reply as soon as your case is done being looked through.

[steep sun]

Oky my sir thanks for replying 🙏 🙂

[glass lance]

The Hazaa 5691615636 account was not used by hacker on it and it was banned Please lift the ban

[polar marsh]

@glass lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid gorge]

Good afternoon my account was hacked and the hacker linked his email in my account

I can not unlink the account since I only have access to social networks because I live in Centro America

[hallow gulch]

Hey there, Your case matches what's provided in the picture. Please follow the same messaging pattern.

[fervent patio]

Hello, I have a problem. I bought about 5000 uc from Google Play. With all the bills, all the value was deducted and I was told that I had bought it illegally, and now the discount is continuing. How is this?????!!!!!

[hallow gulch]

@placid gorge

[opaque glade]

@night cloak I am getting this issue please help me.

[hallow gulch]

Please refer to subpoint 4.6 in our #faq channel.

[opaque glade]

ok

[runic mesa]

My account has been stolen

[hallow gulch]

If the UC was bought illegally through carding or through an illegal website, it will be deducted automatically.

[runic mesa]

I want to help me to return my account

[hallow gulch]

Please contact customer support regarding that matter.

[runic mesa]

from where

[placid gorge]

Yes but they texted me This(We have noticed that there is a piece you missed in the information, once you add it we can continue. )but I have sent all the correct information

[fervent patio]

@hallow gulch I bought it from Google Play, where is the illegal way in that??????

[runic mesa]

@hallow gulch from where

[hallow gulch]

Can be found via the login page.

[runic mesa]

@hallow gulch It didn't help me

[hallow gulch]

Make sure You've provided all of the information needed, double check in case you forgot anything.

[hallow gulch]

Try again, only they can help you.

[runic mesa]

@hallow gulch

@hallow gulch My account has been stolen for a year

[hallow gulch]

Contact customer support asking why did such act happen, you'll get your answer from them.

[rancid cairn]

السلام عليكم

[runic mesa]

And they didn't help me@hallow gulch

[rancid cairn]

؟

[hallow gulch]

I'm sorry but we do not have the power to do anything, it's out of our reach. Kindly, refer to what you've been told above.

[hallow gulch]

English please.

[runic mesa]

Ok@hallow gulch

@hallow gulch thanks 😊

[rancid cairn]

Can I find someone to help me? My account has been prepared and I have paid a lot of money for it

[old birch]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5157340897

The name of the account userDSTORxESE

[polar marsh]

@old birch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid gorge]

I make sure

I maked sure

[hallow gulch]

I did not exactly get your issue here.

[hallow gulch]

It's mentioned that some of the information is missing.

[polar marsh]

@last monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rancid cairn]

@hallow gulch Show my account to attend Can you help me

[polar marsh]

@rancid cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

@spare trench to #activities.

[grand scarab]

Band decoder request

[polar marsh]

@grand scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy meadow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5620176048
The name of the account user RemonHannaPo

[polar marsh]

@glossy meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever grove]

Can u guys check pmco support mail sometime, thanks @onyx cairn @warm wren

[warm wren]

It’s not us, it’s handled by another team

[clever grove]

Can i have any other contact way or can u let them know, i have been mailing there since 3,4 days in a row

Also through esl support page

[lucid osprey]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5243955927
The name of the account user مطلوبīī

[storm flume]

Please do not use languages other than English, @lucid osprey. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@lucid osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar sparrow]

hello there, my friend have issue someone took his account and changed the version of the game, at this time the stealer linked new facebook and twitter but my friend still have the 3rd link the gmail, and tried to loggin for long time but it keep says that we're trying to login from old version, now we finally did it and loggin but we can't unlink his facebook and twitter it says this, please if there's 1% chance to help us let me know

[midnight roost]

I can not sign in to my account through Play Games.I need your advice and support to solve this problem asap

User ID: 51284223973

Device: Samsung M31

Country: Turkey

Network: Wifi/Cellular

[sick shale]

Can you elaborate

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cedar sparrow.

[cunning oasis]

Where to report on clan who uses tabelts in pmco

[sick shale]

To [e-mail]

[scenic vessel]

Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game . I ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE.
The account id 61202305020
The name of the account LUÇIFĘri

[polar marsh]

@scenic vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw flint]

how to stop this?

[night cloak]

Can I change I'm over 18 in gameplay management before 30 days? By mistake I have changed it. Please Help me

[sick shale]

Go to Settings > Others and disable Gameplay Management System if you're above age 18

[sick shale]

You will have to wait, No other way.

[night cloak]

By mistake I have changed it to no. And a notification pop up that says your game has been stopped login after 48 minutes

[polar marsh]

@nova badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow anchor]

Hello, I have been banned due to a broken system, knowing that I did not know this and did not use external tools and did not use cheating tools. I bought a phone and I did not know that it was broken, and you can follow my account to find out about this. Old player I hope you understand that It has been more than time to ban me 3 months the name :CASP7ER ID:5130932787

[polar marsh]

@snow anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright dove]

Hello any one here

I want help

[hallow gulch]

How can we help you ?

[bright dove]

These guys just cursing And killed me

And cursing my whole family

[hallow gulch]

Do report them in-game.

[bright dove]

I did

[hallow gulch]

They will get the right form of punishment.

[bright dove]

And i know nothing would happened

Bcs there is 2 girls and 1 boy and they didn't want me in

[hallow gulch]

Indeed will, focusing on a healthy community is the game's priority.

[supple briar]

emulator

[bright dove]

I've got perfect 2 kills with kar and I've got hope and these morons just shooting me for no reason
And I've got many games like these and i report they just kill the guy that i report who had stopped by my report and respawn him and they tell me go to lobby a##hole get f##ked noob and cursing my family
When I report nothing happened
I WAITED WEEK FOR SOMETHING TO HAPPEND IM CHECKING BAN PAN EVERYDAY TO SEE AND NOTHING WOULD HAPPENED IM DONE

no one would care enough to do something

Yeah

no response

[hallow gulch]

If the players did not get banned, then sure they must've lowered their merit or something of that sorts.
-And Please avoid bypassing.

[bright dove]

Merit won't affect a thing nobody cares about merit

that's not even fair

Tencent just care about skins

[bright dove]

I'll wait and see I'll ping you after 3 days and show you nothing would happened

[hallow gulch]

Nothing can be done, it's better if you mute the toxic players. In case they tried attacking you, you'll have the option to report them which will lower their merit, plus lock your loot box.

[bright dove]

You are telling me things that I know
I told you I've got ton of these cases and this case I'm just done

And they got soliton for locked person movement they just kill him and respawn him and he is like nothing happened

Ban pan just ban cheaters not toxic players
And video review just looks useless

[tough light]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5491238972‪

The name of the account user كابوس305

[polar marsh]

@tough light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[honest sonnet]

There is some players that talk about to take b a n if you go to the Cher park is this right?

[turbid drum]

My account has been banned for 1 day for nothing. What can I do here?

[polar marsh]

@turbid drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven cedar]

Can anybody tell me, what are the size measures of the in-game personal photo? The user's pfp.

W: 1444× H:1430?

[serene temple]

any body hd living streaming how ?

hello
is any body can help me to stream mobile pubg hd quality
i have try omeltte streamlab by mobile apps all have option hd but streaming now coming ip hd while playing
my internet is 300mbps
phone device asus rog phone 3

[true valve]

My account has been banned for 90 days for nothing. What can I do here? @polar marsh

[polar marsh]

@true valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn brook]

I want to make sure if pubgm knows the recent bug which is cheer park gets u banned

[wintry coyote]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5749708195 The name of the account user الحربي々

[polar marsh]

@wintry coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent heath]

Wait 90 days.

[odd ibex]

My account is based on injustice, then you can respond

[zealous estuary]

I have questions I recover my account the customer service do it for me but after I open it he still open my account from Twitter bc he hacked and I talk to them about it can anyway after I explain to them what happened they going to unlink my Twitter account so I can internet with games center

[foggy furnace]

Hello, I believe @hallow gulch was helping me out with this a few days ago. For some reason, my account is showing up as unranked on the leaderboards. This is not a guest account, it is linked to Google Play Games. @hallow gulch informed me that you had to be level 35 to be ranked on the leaderboards (at the time I was level 32), and I just reached level 35. Why is it still saying "unranked?" Am I still too low of a level?

[umbral shuttle]

Hey. My account has been compromised and the hacker has linked his email to my account. While i still have the 2 social media logins.. he’s threatening me to get my account banned via 3rd login which is email.. he can still login. i have talked to the support but it would take a very long time i think. if u can help me in any way that would mean a lot to me as i spent so much on this account

do let me know if u can help ..: (

[night cloak]

<@&481161015728406538> @umbral shuttle has asked a different question and received a different reply

[foggy furnace]

wdym

@M

[olive dove]

@foggy furnace contact in-game customer support for further assistance.

@umbral shuttle we can't help with account related issues, you have to follow up with in-game customer support.

[foggy furnace]

As you know, it's just automated answers. Pixel was able to provide some insight last time. I have the required account level to be ranked on the leaderboards?

[umbral shuttle]

yeah already did, they are saying it can take around 60 days but im afraid my account will get banned if he decides to login and mess it up.. still thank u for replying....

[olive dove]

I do not think your level is related to being unranked in the leaderboards, please check #faq subpoint 3.15.

[umbral shuttle]

aight thank u, hope he doesnt login for the next 24 hours then. its not banned till now but he’s threatening

[foggy furnace]

Is there any way to get in contact with a real person?

[olive dove]

When you contact the customer support, your issue gets forwarded to a support agent.

[olive dove]

The account name says it all, please avoid repeating the same question.

[foggy furnace]

It also shows as unranked here. Even show, as you can see, I should be ranked. Is there anything else that could be causing this? I have my account linked to Google Play, does it have to have a second social media as well?

[olive dove]

This is inaccurate, check #faq subpoint 3.15.

[foggy furnace]

Lol, maybe they saw my name. I made this account just to rank solos, I'm bronze 5 in everything else. When I originally asked, @hallow gulch they said I would ranked when I reach level 35-45. So somewhere in those levels, it should be displayed as ranked?

[olive dove]

Please do not make me repeat my self, @foggy furnace . Account level is not related to the leaderboard rank, you have been answered. If you think something wrong with your account, you may contact in-game customer support to get assisted.

[foggy furnace]

Not trying to bother you @olive dove. It seems like Mocha had some further insight. Would I be able to hear their response as well?

I read the faq subpoint you referenced.

[olive dove]

For sure. You may discuss this with him further in #pubg-mobile or your DMs.

[foggy furnace]

Or delete my message, that works too.

[olive dove]

@night cloak please only english language is allowed in here.

[night cloak]

OK

IAM sorry

👍🏽

[olive dove]

You need to apologize to the person you have mentioned, and please avoid using such abusive messages.

[weary jolt]

Why cant I retrieve layout data from other people

[olive dove]

Make sure you both use the same version of the game.

[weary jolt]

Yes

I did

But nope

Pubg is broken and devs don't want to do anything

[olive dove]

@weary jolt if you think it is a bug, you may record a small clip, then share it in #old with your details.

[night cloak]

Okay, but why do you work Ban from the Arab server because I am sad about my account?

[weary jolt]

@olive dove

[olive dove]

Sorry, I do not understand your question.

[night cloak]

Okay, but why is he doing Ban from the Arab server? Because I am sad about my account

[olive dove]

@night cloak you may discuss this with our regional community team, if you are facing an issue you may refer to a server moderator or an admin.

[olive dove]

Got it, do your checks and make sure that the layout you are trying to copy is valid. If it does not work, feel free to report this in game or in the #old.

[night cloak]

But I don't know I fear the server

[olive dove]

Apologies, but nothing we can do hear to help. Our regional communities are managed by highly skilled staff and you may refer to them so they can assist you with your issue.

As your inquiry is not regarding pubgm, please feel free to have unrelated conversations in the chat channels.

[sterile robin]

@olive dove bro we qualified to pmco group stage and we got the email but some how we can’t open the email anymore I need your help

[night cloak]

I cant login in arab server

[zealous estuary]

No one reply on my question

[olive dove]

You have to contact the tournament organizers regarding this and I am sure they will help.

[sterile robin]

How can I talk to them

Where can I find them

[night cloak]

Hhhhhh

[olive dove]

Sorry but i do not understand your question.

[sterile robin]

Cuz we need to submit the form by tomorrow if we don’t the qualification will get cancelled

[night cloak]

You do not understand me 👍🏽

@olive dove

[zealous estuary]

I have questions I recover my account the customer service do it for me but after I open it he still open my account from Twitter bc he hacked and I talk to them about it can anyway after I explain to them what happened they going to unlink my Twitter account so I can internet with games center

[olive dove]

You received an invite for a private discord server for your region, you should find them in there.

[sterile robin]

Yh but some how the email got looked dude

[olive dove]

You have to follow with the customer support so they can unlink the hacked social media.

[olive dove]

How are you going to submit the form?

[zealous estuary]

Thank you so much

[hoary orbit]

Hello pubg support can i join cheer park because i am scared for your random 10 years ban can i join it .

[sterile robin]

@zealous estuary this is what I’m saying we should fill up the form is about the ID players and we need to to submit it tomorrow

[olive dove]

@night cloak you may try this in #pubg-mobile

[weary jolt]

@olive dove

Still doesn't work

[spring verge]

how to fix obb service in pubg

[olive dove]

There is nothing like random ban, if you are a legit player no need to worry about anythimg.

[spring verge]

im waiting for 10-20 minutes

and nothing happens

[olive dove]

Read my answer again.

[novel loom]

How can i take of my account form the version glitch

Version 1.2.0.99999

The hacker has puted my account on a version glitch

[olive dove]

@novel loom contact in-game customer support.

[novel loom]

They don't understand the problem!

[hoary orbit]

I heared that pubg mobile give random ban 10 years when you join cheer park i don’t know

[olive dove]

We can't help with account related issues.

[novel loom]

Is not by account issues

[olive dove]

Here, this might help:
#news message

[novel loom]

Is by game glitches

[spring verge]

[olive dove]

It is not a glitch, your account has been compromised, and we can't assist with that, only in-game customer support can help.

[olive dove]

Better to install the game from the official store.

[spring verge]

i download from play store

[zealous estuary]

They doing the best to serve you I hope they will fix my issues

[olive dove]

@night cloak do not spam.

[zealous turret]

@spring verge a buddy of mine had this issue try clearing play store cache

[rapid pilot]

Same problem today, my game is stuck on loading screen

[night cloak]

Have you tried reinstalling, clearing cache or doing a repair to the game?
And also, just to confirm is your wifi at a stable connection?

[glass flare]

Hello what is this error im having rn!!

I cant log in i have the latest update too

[night cloak]

Please contact customer service @glass flare .
Your account seems to be hacked.

[glass flare]

@night cloak whtt

I have my acc linked to fb only

And i have 2 factor authentication in my fb acc

[night cloak]

If not then contact customer service.

[rugged hazel]

Previously it says that please login via vietnamese version now it shows this

How can I solve this?

[flat pewter]

I didn’t get the PMCO qualification to group stage email because of email problem. Who can I talk to.

From HMT region (HongKong Macao and Taiwan)

[storm willow]

[e-mail] @flat pewter

[flat pewter]

But the reply email too slow

WhateverThx bro

[storm willow]

No other option, wait patiently.

[unreal fog]

@lime juniper i need your help madam please reply

[feral forge]

you already got your answer.

[minor river]

Hi everyone. guys PUBG MB invites me to the test server. how to get there?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @minor river:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[rugged hazel]

Someone help me

Previously it says that please login via vietnamese version now it shows this

[night cloak]

Contact customer service

[jaunty sail]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5437300480
The name of the account user シٱسلآم〆

[polar marsh]

@jaunty sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor river]

Thanks

[rugged hazel]

I contact but they don't understand my problem

[night cloak]

we dont handle account related issues here

[peak tartan]

Hi

My account is linked to Facebook and Pubg's email

Yesterday I unlinked Facebook

Will I lost my account

[night cloak]

if it is linked with email you wont loose it

[peak tartan]

Ok thanks

Wait

But they are showing
failed to login

[night cloak]

Counry?

[peak tartan]

India

They are showing failed to login in.please try again

[night cloak]

@peak tartan refer this message

[drifting veldt]

I need help my account has been banned since 4 days and i don't know what the reason for that what happened is
1- i went to the cheer park with my friends
2- i got a message said that [ my date has been changed ]
3- and my account will be banned for 10y
So please check my account again I'm sure i didn't break any rules .
My
My account id : 5651969644

[night cloak]

refer subpoint 2.12 in #faq and please Dont repeat about Account suspension here

[drifting veldt]

Okay ,i'm sorry .

[night cloak]

No problem

[drifting veldt]

What about my problem ? Are you checking it now ?

[night cloak]

What will appear then on Two slots both will empty

[night cloak]

no we cant help you with account suspensions here Use the file claim option

[fast lichen]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5487342489 The name of the account user メ《AHMED》メ

[polar marsh]

@fast lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[still laurel]

Your account is banned bcz using hacks

[night cloak]

Reply me Google

[night cloak]

if Email slot has a tick there wont be any problem

[night cloak]

Yes but after 7 days fb will unlink then both will get empty?

[lost zephyr]

Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE The account id 5278115904 The name of the account user MuhammedZayed1

[polar marsh]

@lost zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting veldt]

That's wrong . I haven't ever play with any hacks .

[night cloak]

no chatting here please

[red hazel]

What is this

<@&481161015728406538>

Help quick

[clear spindle]

You do not have to mention the Moderator role for these.

[vagrant forum]

Try using a DNS changer. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1 and try again.

[small river]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible. play this game to a large extent. SO PLEASE HELP ME AND UNBAN MY ACCOUNT. Thank you pubg team

ID: 5357327908
2021/02/11
Surname - 5YAL٭

[polar marsh]

@small river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red hazel]

Doesn't works

[slender trout]

I updated the beta and my code won't work anymore.

[night cloak]

you need an new code

[slender trout]

How do I get a new one?

[clear spindle]

As usual how you got the previous one.

[clear spindle]

You're from??

[slender trout]

It's just giving me the same code

[clear spindle]

You'll get a new one in the near future. Keep on checking.

[slender trout]

Oh okay

[red hazel]

Nepal

How to fix?

I repaired the game and this happened

[clear spindle]

Try again with a different network/DNS after doing a routine repair.

[vale prism]

Does anyone when bonus challenge is gonna come back?

[clear spindle]

No information. A few regions have that for now and will be releasing to the rest in the near future.

[polar olive]

How to solve this

I have latest version that is avaliable playstore

[red hazel]

Same problem

Pubg should solve this

[polar olive]

Yeah i guess

[mystic flume]

Pin priston for tha

@polar olive pin admin for that

[polar olive]

@polar marsh

[mystic flume]

No this nope

[polar olive]

Who? Then

[mystic flume]

Pin priston

[broken tulip]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
‏The account id5258201761
‏The name of the account user Ghawi

[polar marsh]

@broken tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar olive]

I cant find

[calm onyx]

My matches in duo dream team event are not counting, is it bug or?

[red hazel]

Fix the problem man i can't play the game

[night cloak]

Which problem, @red hazel. Please be more specific.

[polar olive]

This one @night cloak

[fleet gust]

Yes everyone is getting this problem today @night cloak

[night cloak]

Please contact in-game support, @polar olive.

[fleet gust]

We cant login the game how we gonna contact the in game support @night cloak

[night cloak]

Contact in-game support unfortunately no one here can provide assistance with this.

You can contact them from the login screen.

[fleet gust]

You can at least report about this bug to the tencent @night cloak

So that they can solve this

[night cloak]

You can do so yourself in #old, @fleet gust!

[fleet gust]

This problem is for all

Ok

[red hazel]

This problem i repaired the game and this is happening now@night cloak

[night cloak]

Babe you tried switching internet connection or changing your DNS, @red hazel?

[red hazel]

No

I tried

I tried everything

Doesn't workd

Works

Dns VPN etc

[night cloak]

Device?

[iron basin]

Please ban users who use config files,and modify the aim assist attributes for lethal damage.

And this kind of cheat is undetected

Please take some steps

[night cloak]

That’s be classed as “cheating”, @iron basin. Players found to be doing such will be punished accordingly. Feel free to provide your feedback regarding PUBG MOBILES anti cheat system in #old. 😁

[rapid pilot]

map and recource download not working

[iron basin]

@night cloak i know but these configs are undetected, coz they are alone files from another device,which makes the system doubt if the player is cheating or not.

[night cloak]

#old, @iron basin.

[iron basin]

My friend has been using these configs from last 1 year no ban till now

[rapid pilot]

help me

[celest shadow]

Hello, Pinokyoo. I did some extra research on how to obtain the information you require now but I was unfortunately unable to. What I explained yesterday and what the customer service recommends you doing now is all there is to it, unless there is some other way that I do not know. However, I really don't know any other way to obtain the registration date of your account.

You will either need to try remember which date you created your account by checking your AppStore history or find for old screenshots (if you have any) and check the date. This is the only options I could come up with.

Apologies in advance.

[chrome swallow]

Ik how to fix

[chrome swallow]

I can

[rapid pilot]

how can i fix this

i am installed my game using DNS

[polar olive]

How @chrome swallow

[chrome swallow]

Dm

[stoic inlet]

Hello, Beji's support team.
My account has been blocked.
ID 552 2623121

[polar marsh]

@stoic inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

help me @celest shadow

[celest shadow]

Where did you download the game, @rapid pilot?

[rapid pilot]

@celest shadow from website, because my playstore is not working, i am downloading all types of àpp from websites

[celest shadow]

Why is your Google Play Store not working?

[rapid pilot]

@celest shadow i dont know,i cant able to use any google apps

i do factory data reset so many times but no solution

[celest shadow]

What seems to be the problem you face with your Google applications?

[rose belfry]

@celest shadow thanks bro

[rapid pilot]

apps are getting crash not opening

[celest shadow]

You are welcome!

[celest shadow]

Can you share a screen recording?

[rose belfry]

@celest shadow mission is complete 😁

[rapid pilot]

@celest shadow sry

[celest shadow]

Happy to hear that.

[rose belfry]

Yeh

[celest shadow]

Why are you sorry? Is everything all right?

[compact iris]

anyone??

i Want 7 days or 30 days pubg official esports room card how can i get it??

@celest shadow

[celest shadow]

Hello, @compact iris! You can refer to this message for further information:

#questions message

(Just tap on the link)

[rapid pilot]

@celest shadow inbuilt screen recorder is not available in my device

[strong portal]

Has the developer name changed?(pubg mobile v1.3 beta)

[celest shadow]

Download a screen recording application to help you achieve the recording I requested.

[celest shadow]

I do not have an iOS device to check on this at the moment, will get back to you.

Are you certain that you selected the beta version of PUBG MOBILE in this section of your Settings?

[strong portal]

Yes

[celest shadow]

Hey there, @strong portal. To keep it simple for you, this is the actual PUBG MOBILE BETA application and it is fine to trust it. The developer's name changes with every new version of the beta, due to some limitations that Apple has imposed.

[strong portal]

Thank you so much 😄

[jagged patio]

Why can I not purchase prime it says my account is at risk?

@celest shadow

[celest shadow]

Are you on Android or iOS, @jagged patio?

[jagged patio]

Android

[celest shadow]

Just to be extra sure, where did you download the game?

[jagged patio]

Playstore

[near spire]

Hey, is there any assistance can help me out? Or should i wait?

[celest shadow]

This matter is out of our capabilities to handle here on Discord, @jagged patio. Please contact the in-game customer service for further assistance, thank you for understanding.

[peak tartan]

Hu

Hi

[jagged patio]

Ah okay

[celest shadow]

Hello, @near spire and @peak tartan. How can we help you?

[fringe tide]

Hii

[marsh sage]

My friend used my account and hacked it and sending me screenshot.

[peak tartan]

My Pubg mobile account is linked with Facebook and Pubg mobile email

Yesterday I unlinked Facebook through Facebook app

So will I lose my account

[marsh sage]

@celest shadow If I report my own ID will I get banned?

Because I didn't hack

[celest shadow]

You should change your social media accounts' passwords if you have not to disable him from accessing them. Are you able to log back into your PUBG MOBILE account?

[near spire]

Thanks for replying.
Right i won't go in details now but i am Level 79 i play this game since ages.
Anyways since season 15 i got banned of PURCHASING so since then anytime i purchase something it gets deducted :) i have lost a lot of money and pubg just taking off my money without receiving any UCs.
Thanks in regards.

[polar marsh]

@near spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh sage]

Yeh, He is my friend who hacked, And if tell to remove my account from his device ofcourse he will remove. But will I get banned. He hacked only 1 time

[celest shadow]

You will not. Facebook will remain linked to your PUBG MOBILE account if you did not unlink it from within the game. Please refer to subpoint 2.5 in #faq for further instructions on how you can unlink a social media account from the settings.

[fringe tide]

I lives in lebanon but some one hukd my fb account from Turkish whin i was in live stream and the pubg bandd my account can some buddy help me to unband my acount i have many scren shot when i chat with the man how hakd my account

[marsh sage]

@celest shadow ^^^

[peak tartan]

My Pubg mobile account is linked with Facebook and Pubg mobile email
Yesterday I unlinked Facebook through Facebook app
Now when I login to Pubg they are showing "failed to login in"

So will I lose my account?

[celest shadow]

Please never let anyone access your account, or let alone, even share your log in details to them. I cannot give you a definitive answer if you will be suspended since this is up to the anti-cheat system to detect.

If your account have not been suspended yet, I recommend you to avoid from any activities that may lead to the violation of PUBG MOBILE's terms of service.

[marsh sage]

Ok. But that was my second account. And I don't want to take any type of risk of get banning. So, can I give it to him parmanently?

[celest shadow]

Please use the File Claim option to appeal to your suspension, @fringe tide.

[polar olive]

How solve this

@celest shadow

[unique linden]

Is it illegal to use 2 pubgmobile accounts?

[marsh sage]

Nope

[unique linden]

On the same device?

[marsh sage]

No, It's 100% legal

[celest shadow]

Account sharing is not allowed either, so no, you cannot give him that account if you are the original owner. You can keep the account, and no harm will be done to your other accounts, as long as you do not perform anything that violates the terms of service.

[marsh sage]

Ok

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @polar olive.

[marsh sage]

So, atleast is I not login with that id any more I think there will be less risk.

[strong portal]

Hello again. I had previously created a guest account in pubg mibile v1.3 beta, but now that guest account has been deleted and I can’t log in with a new guest account because I used the private code on my old account, what should I do. @celest shadow

[unique linden]

My friend got banned for a week just by loggin in and out to a different account.

[polar marsh]

@unique linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[peak tartan]

My Pubg mobile account is linked with Facebook and Pubg mobile email

Yesterday I opened Facebook app
Go to settings
Click apps and website
Then they showed Pubg mobile
I removed Pubg mobile

So will I lose my account??
My account is linked with Pubg mobile's email

[celest shadow]

Hey, @strong portal. You can generate a new link code from the global version of PUBG MOBILE. Please refer to the following steps:

Events > Recommended > Beta Test Invitation > Generate Code.

This code it to be copied and used when logging into the beta version of the game.

[strong portal]

Okay. Thank you.

[untold burrow]

My account was stolen please can you help me?

[peak tartan]

Ok thanks

[untold burrow]

My english is not very good

My account was stolen please can you help me?

[celest shadow]

Hello, @untold burrow. Do you still have access to your game account?

[untold burrow]

I passed but it didn't help much, can you help me?

Yes there is

[celest shadow]

How was your account stolen, @untold burrow? Do you know?

[strong portal]

But new code same as old code

[untold burrow]

Yes, google play is connected to my account and they enter my account and write articles like forget account

[obtuse wraith]

Hey
I am not able to purchase anything since season 15 :/

[celest shadow]

The beta test invitation event is specifically for version 1.3.0. Have you tried using the code?

[obtuse wraith]

Everytime i try to purchase something it takes my money and i get 0 UCs

[strong portal]

Yes I tried it

[marsh sage]

use https://www.pubgmobile.com/pay/

[untold burrow]

@celest shadow My account ID 5418894477 please delete the link from my google play account. I can prove that the account is mine.

[obtuse wraith]

Well my account level 79, i live in United Kingdom but whenever i try to buy UCs it gets deducted! And i receive the message

[marsh sage]

Please contact in-game cs

[celest shadow]

Have you recovered your Google account?

[obtuse wraith]

Its getting deducted

[untold burrow]

No, it could not recover I am logging in from Facebook link

[fringe tide]

@celest shadow i use the file clam and i sand mny massage to the pubg and thy not help me

[obtuse wraith]

I can show you the dedication message i receive everytime i try to buy. I lost a lot of money on that pubg just taking my momey without sending me back UC

[night cloak]

I linked eveything in my account

[celest shadow]

I recommend contacting Google support and recover your Google account first, before you proceed in doing anything. Here is the direct link to do so:

▫️ https://support.google.com

[night cloak]

HoW CAN i buy mass uc

[polar marsh]

@fringe tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Where did you purchase the UC from?

[untold burrow]

@celest shadow The Google account does not belong to me, I tried to get the account, the hackers have put a google play link to my account.

[obtuse wraith]

It doesn't make any since. I need to know the exact amount i am not gonna just spend my money for nothing

[night cloak]

@vagrant tulip safe

[rigid badge]

Is there a way to tell if an individual has been banned based off their profile?

[celest shadow]

Oh. That explains it better. You will need to contact the customer service in the game to help you with this.

You may follow the conversation below as a guide:

[tidal adder]

PUBG mobile customer services is not working

[obtuse wraith]

I always buy from the in game method but at that i bought from Razers. Which my mate told to but it didn't give me any UCs back.
That was in season 15 they bloged my accoung 2 weeks then after that i am not able to purchase any ucs it always gets deducted

[untold burrow]

@celest shadow They said that if I log in to the account again, they will release a version and I will never log in again. You cannot do anything.

[tidal adder]

@vagrant tulip I play on fastest nbn and get almost 76-88ms I play from 11 pro max but still gets lagg

I don’t why?

[night cloak]

@celest shadow Suppose and I'd is connected to playgames fb and email linked but face book is disconnected through the app and not removed by in game but by logging in through third link email fb comes in 1st slot and googleplay games comes in 2nd slot even fb is disconnected

thnks i purachese

8000

uc

[tidal adder]

Tried resetting my phone , done everything contact nbn it’s working good

[obtuse wraith]

This is what i get when ever i spend money on uc !

[celest shadow]

You will need to contact the customer service for this matter. They will be able to analyse your account and let you know the details of the issue.

We would like to inform you that the only official and authorised to purchase UC is through the in-game system and https://www.pubgmobile.com/pay.

[celest shadow]

May I know how much UC did you purchase through "Razer"?

[obtuse wraith]

I have been facing this problem since season 15 its unfair i have done nothing wrong i also play the game since season 3!

[chilly otter]

My account in PUBG was hacked, and my apple id was hacked and removed from the official apple website

[untold burrow]

@piston I wonder if there is any Turkish moderator who can help me.

@celest shadow I wonder if there is any Turkish moderator who can help me.

[night cloak]

Reply me piston

[obtuse wraith]

£100

[celest shadow]

You will need to contact the customer service to help you unlink the hacker's Google Play Games account.

[celest shadow]

Approximately 8 000+ UC then?

[chilly otter]

Can someone help me retrieve my account

[untold burrow]

@celest shadow But I cannot login to my account, they said that if I login again, they will release a version and I will never login again.

[chilly otter]

I can’t

[obtuse wraith]

Yes

[obtuse wraith]

Are you not able to access to my account and check what's going on?

[chilly otter]

Where

[celest shadow]

Revoking PUBG MOBILE's access on your Facebook account's settings will not unlink it from the game. When you log in via your e-mail, the order or positions of the social media accounts does not matter at all.

I hope this explains it.

[next scaffold]

why cant i login to my account after reinstalling it says account has been logged in with newer version even when i recently downloaded the game

[celest shadow]

For account related issues, you will need to contact the customer service for further assistance.

Since the website you purchased the UC on is considered unofficial, the game may have been slowly deducting UC over time for making unauthorised purchases.

[rigid badge]

Yay

[untold burrow]

@celest shadow I wonder if you can't do something manually, it would be very helpful please

[rigid badge]

I’m free :)

[next scaffold]

i had just uninstalled the game and reinstalled cuz it was lagging to much and now i cant even access the game wtf

[obtuse wraith]

They already gave a punishment and got bnned 2 weeks but they are still taking off all my money i try to purchase from the in game method

[celest shadow]

You can join the Turkey regional community server from #735483472432594994, subpoint 3.1. Tap on the blue text for the link.

[chilly otter]

Ok

[jade nest]

@next scaffold your country?

[obtuse wraith]

Stop telling me customer service its not helpful! Its just robot replying to me all what i need to unlock my account from deduction

[next scaffold]

nepal

i tried it for more than 5 times

[obtuse wraith]

Again and again I am level 79! I spent a lot of money on the game since i started playing it. Now i am not able to get not even 20 UC from RP it gets deducted straight away!

[celest shadow]

Is there a way to tell if an individual has been banned based off their profile?
Yes there is. For a permanent suspension, a rank reset will be issued as well. Hence, their profile should display the rank as "Bronze V". You will also be able to identify if a player is suspended via their avatar, it will be displayed as the image below:

We are sorry for the inconvenience earlier, @rigid badge.

[rigid badge]

Mistakes happen.

[obtuse wraith]

I am just still waiting for the right help!

[celest shadow]

To explain what happened earlier, you were automatically muted for sending a message in #questions that contained the word "ban". Such mutes are manually reviewed by the moderators and this is a measure against the large number of users who (join the server and) ask questions related to account suspensions in the support channels. Innocent members are sometimes affected, in which case they are normally unmuted within a couple of minutes. In the future, please try to avoid sending messages containing such words while communicating in #questions, and you will be safe, @rigid badge.

[rigid badge]

I will, thanks.

[obtuse wraith]

No i haven't all what you said message customer support in game which is not helpful

[obtuse wraith]

Just have a look at this nightmare message i am receiving everytime i try to purchase something i just need to get UC!

[jade nest]

Your UC will keep getting deducted until they recover the amount of unauthorized uc you purchased.There is no way you can stop it.For further information contact in-game customer support.

[obtuse wraith]

No bother

[obtuse wraith]

I don't know what amount they are talking about like i done nothing wrong. This is not right, they are just taking off my money

[celest shadow]

We recommend players purchase UC or items through authorized services such as the in-game system or https://www.pubgmobile.com/pay. Any purchase made through unauthorized services or channels will be considered a violation of rules and it may lead to an account suspension (which in your case, it already did). Meanwhile, the game will take actions to deduct the illegal top-up amount from your account following the end user license agreement. The new top-up will also be counted in the deduction until the total illegal top-up amount has been deducted. Please follow the EULA (https://www.pubgmobile.com/terms.html) and maintain the fair game environment together. Please purchase through legal way to ensure your account's safety.

We hope this helps you understand the situation better.

[obtuse wraith]

What are you here for? Can not even go check for me how much MONEY i still need to buy so then Pubg can give actual UC 🙂

[warm surge]

Is pubg a battle royal game or survival game i found melee only in four house whyvthere is no looting system

[obtuse wraith]

Okay thanks. What if ask for a specific outfit i heard you can send it through an air drop to my account so i can buy it. Is that possible?

Alright. Thanks for your help anyways.

[celest shadow]

Hello, @warm surge. We would highly suggest you to share your concerns about the game in #old. Thank you for your support.

[raven haven]

@celest shadow hello

@vagrant tulip can i dm you bro

Can you do promotion

Can you promote yt

Okay

[tepid laurel]

How can I get investigator access

[night cloak]

Does Pubg 1.3 beta on iOS require iOS 14?

[solar current]

Im reinstalling pubg but when it finishes on the Play Store I get an error

3rd time trying to install it

I have like 18 GB free

Yep, 18GB

Should I delete the game's remaining files?

Like, using a file explorer

[merry sandal]

What error are you facing exactly?

[solar current]

There is no error code

It just says "unable to install"

I'll take a screenshot when it fails/if it fails

[floral quartz]

Need help

I am unable to login my acc

[queen smelt]

U should be able to trade popularity for silver

[floral quartz]

@merry sandal

I forget my email I'd password

I want to change my email I'd

[merry sandal]

Please use #old, @queen smelt.

[floral quartz]

I can prove thats my acc

[queen smelt]

No i mean that u should be able to buy silver with the popularity u get bc popularity has no point in the game

[queen smelt]

Ok

[merry sandal]

Also a good idea to add as much detail as possible in your message there, @queen smelt.

[floral quartz]

I forget it only email logined please help

I reset my phone unfortunately today

[merry sandal]

How do you usually log into the game? Facebook?

[floral quartz]

Google play

@merry sandal

[merry sandal]

You can use the "Forgot password" option and create a new password for your account, no?

[floral quartz]

Bro I remember I old password but not the new one

@merry sandal I am unable to so only came to pubg mobile support

[merry sandal]

If you don't have the credentials to your own Google account, there is nothing PUBG MOBILE can do.

[floral quartz]

The only way I can login through only one gmail

I forgot it's password

[queen smelt]

If you dont rember any passwords u wont be able to get your account back >_>

[floral quartz]

I was playing on the account yesterday too 😭😭

I didn't link that 😭

One-time I recovered my game by changing the mail I'd through support for CR

[merry sandal]

This should help, @floral quartz:

https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin

[floral quartz]

@merry sandal it's says 120hors

Hours

I tried that too and then only came here

[merry sandal]

120 Hours? For what?

[floral quartz]

For recovery it says bro

[floral quartz]

For this one

[queen smelt]

Maybe he put the wrong one to many times and it put a time limit to try again?

[merry sandal]

I see. You very recently changed your Google password and are thus unable to change it as of now. Is that it?

[floral quartz]

I can't sign in my acc

[merry sandal]

You can either:

• Try contacting the Customer Service in game and get your email changed as you did earlier

Or

• Wait the 120 hours (5 days) and reset your password through the link.

[warped nacelle]

sir help

[queen smelt]

They can’t help if you dont rember your password

[floral quartz]

@merry sandal bro in-game I am unable to contact bei

Bro

[queen smelt]

Did you restart it?

[floral quartz]

After I type some messages it says conversation as ended

[warped nacelle]

not fix

[merry sandal]

You must wait the the 120 hours then, @floral quartz.

[queen smelt]

Wdym that the restart didn’t work?

[floral quartz]

Why does the in-game customer service doesn't work

[merry sandal]

It works. You only need to be patient. They have to reply to a lot of messages every day.

[queen smelt]

Hmm idk im not an administrator lmao

Xd

[floral quartz]

Okay

Thanks

[little wind]

ono..

that happened to me b4

well, what methods u used to link your account? @tulip forge

try contacting facebook then

[solar current]

Download speed 0.00B/s when trying to download maps

[little wind]

restart game, that's the only method

[queen smelt]

F

Lol

[heady peak]

hi

I take pan

10 years

[polar marsh]

@heady peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[queen smelt]

I thought your pfp was like itachi lmao

Srry

[unique linden]

Any updates about BONUS CHALLENGE? Will it return in this season?

[pliant flint]

It looks like you will have to try later, keep improving your rank and your game records to apply again

that's stupid I recently lost an account with a lot more rank

[night cloak]

Hi

[tawdry spindle]

May I ask does the protection event reset everday?

[queen smelt]

please don't go off topic over here you may have off topic conversations in #chat

[pliant flint]

dont talk here, #chat

I recently lost an account with level 87

[night cloak]

I switched server by mistake from Europe to KRJP. It says that I have to wait 60 days to unlock the option to change the server. I am a youtubuer and this thing will ruin my career as a youtuber. Can you please help me to unlock the option to change the server?

[pliant flint]

nothing, only that I would like to be a researcher and he asks me to be more rank

[queen smelt]

F in the chat

[pliant flint]

F

[night cloak]

My other friends have contacted pubg support and they have unlocked the option to change the server for them

I try to contact pubg customer support but it says that I am a guest account while I am linked to facebook and play store

Why?

@vagrant tulip

[coarse wolf]

@shrewd monolith

Ok

[grizzled holly]

How to fix server issues

[feral forge]

could you elaborate? @grizzled holly

[kindred crane]

My account pubgm banned

[polar marsh]

@kindred crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lilac sparrow]

Hello, when will the bonus be available again?

[jade nest]

There is no information regarding that

[grave flame]

Hello. My account has been banned. But i don't use any application and other programs. Can you please help?

[polar marsh]

@grave flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck glacier]

Game is not opening in iphone xr after update.. any solution ?

Wait for 5 sec on this screen and game closed itself.

@vagrant tulip

[jade nest]

Reinstall your game @stuck glacier

[steep sun]

Delete download again

[stuck glacier]

I was thinking about that.. but i want ask before that.. so it will work ?

[steep sun]

Yeah delete and then try is finished

[stuck glacier]

Ok thanks guysss 👌

[jade nest]

You will have to try to know that if it works or not.
And reinstalling will fix your problem

[stuck glacier]

Thanks 👌☺️

[untold jasper]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5264797939

The name of the account user 66丨AHMED

[polar marsh]

@untold jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh basalt]

How do i play the beta?

[sharp flame]

developers and moderators! I'm a former pubg mobile player, but I want to get back in the game! And so, let's start in order. I'm 14, and I'm from Russia. As soon as the mobile version of this truly masterpiece game was released, I set out to play pubg with dignity in order to achieve heights in this game. In 2018, I already started to be active, I had a lot of friends. After playing for 40 hours, I realized that this is a game for me and I have to continue. At that time, I didn't really know how to play, but everyone went through this stage. In a hurry, I started to sit in this game for hours on end and I liked it as much as possible, because in my life I had no friends, going into the game I just thought, here are my friends, here is my favorite support. And now, the end of May 2019 is coming, I am being accepted into the esports team, and each time I played better and better. At this rate, I achieved great popularity, and I was recognized in every match. So I lost until the fall, after which I broke my arm and stopped playing for 2 months. When they took off my cast, I went into the game, I was shocked, everything was changed, I tried to write to you, but nothing happened, each time I was answered only by the bot. It would seem that the account was hacked, what's wrong, but I played with my soul, playing every day. My friends helped me find the profile of the hacker in the social network, after which I wrote to him and found out why he was playing on my account, he said that some person had sold him my account. When I wrote to you, you refused to help me, saying that I was to blame myself, but what was my fault ? he was tricked, and I was hacked.

[wise fox]

you pinged the wrong person ^^

[sharp flame]

Summer comes, I go to another city to play for the team in a tournament, playing on another account, when the end of summer comes, I go to my usual account after 2 months, and I get an error. I write to a person and ask what is it? To which he explained to me, "I played on another account, I was not banned, I decided to play on your account and got banned." I want to ask you for help, I really feel sorry for my profile in the game, a lot of money was invested.
I ask you to solve this problem, since I have been waiting for more than 8 months, because it's not my fault, I swear.

My account id5107539819

[hard oracle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5521917990

The name of the account メJokowiėė

[polar marsh]

@hard oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

#questions message

Contact in-game customer support and they will help you in the Unlinking the hackers link from game

[sharp flame]

Has anyone's account been unblocked here ?

I did not share my account with anyone, I repeat, my Facebook was hacked, but no one helped me.

Why should others suffer because of stupid people?😇

I had an unlinked number

[alpine flower]

you must have contacted in game customer support while it was hacked and must have recovered the account
once the account is banned no one can help you revoke the ban (if the hacker indeed used cheats)

[sharp flame]

Ok, thx

[alpine flower]

you can still "file claim" if you can login and if the 3rd person didnt use any cheats (most likely he did) you cant get unbanned

[sharp flame]

Oops

I contacted many times before the account was blocked, but I was told that they would not be able to help

[wise fox]

Is there any way to "instantly" unlink someone's social without going through the 6 days ? because it will never really unlink since hacker keeps logging back every day (i have mail login)

[alpine flower]

in game customer support will unlink

@wise fox follow this convo

@wise fox even if the hacker logins daily the in game customer support will unlink after they successfully verify its your account

[wise fox]

weirdly, the convo doesn't really go this way, halfway through, it switches from english to arabic, even tho i'm not even related to arabic :/

I get asked only about creation date, and it says it was sent to their team, it will take around 60 days ~

Oh I don't, at all, I don't even know arabic lol

[alpine flower]

maybe will have to wait

[alpine flower]

maybe because of region

[alpine flower]

leave this feedback in #old

[wise fox]

Yup he switched account region to middle east :/

Okay thank you all

[alpine flower]

welcome man || no need for feedback since because of region||

[rare light]

My PUBG Hame

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID 5486631413
Nickname- Name A R O O F

Attachment(s)
50F69EB0-3588-4DE2-9B14-655B1D57FC13.jpeg
4BAF4B67-BA72-4EAE-AB56-112550696E09.jpeg

[polar marsh]

@rare light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis swan]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5560767168 The name of the account user MoDyaHmEd

[polar marsh]

@lapis swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@brittle steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic dew]

How can I unlink email which is linked with my PUBG mobile account

[jade nest]

Email Unlinking option is not available.

[night cloak]

WHY?

[sonic dew]

Thanks for the info @jade nest the problem is One of my friend ... gave his account to same one to complete RP missions and he linked that account with email and he is not giving the password back to my friend. He trying to login everytime when my friend is in game. It’s became a scam ... any solution for this

[jade nest]

Try contacting in-game customer support for this issue.

[sonic dew]

He contacted already

It seems like they asking some kind Proof

[rain anchor]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5194924966
The name of the account user مـجرمICTS

[polar marsh]

@rain anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crimson grove]

Hello. can't send my cover of battle for glory. writes not valid parameters. why???

[severe crest]

hi can i use Apower mirror app for streaming pubgmobile through pc?

[jade nest]

Then he will have to provide Those proof to confirm that the account in question belongs to him.Then only in-game Customer support can help him.

[sonic dew]

Ok

Thanks bro

[severe crest]

is Apower mirror app safe for streaming pubgmobile?

[jade nest]

Use,omlete arcade instead and from next time use #pubg-mobile for those questions@severe crest

[severe crest]

ok

[west merlin]

I couldn't change my region. It says parameters error everytime i use otp giveby pubg

Given*

[jade nest]

Email is still in beta phase,so there are Issues,Try again later sometimes.Also report in #old with id, device,wifi/data, Region

[lethal breach]

can anyone help? me <@&481161015728406538>

[jade nest]

Don't ping role mentions without emergency@lethal breach

[lethal breach]

its emergency so i pinged

i have a tournament after 30min

it is not logining from yesterday!

[night cloak]

is there a direct way to email them regarding my account being banned for no reason

[jade nest]

Contact in-game customer support for the problem which shows Account logged in with different version.

@lethal breach And for the 2nd issue try referring to #faq 4.5

[night cloak]

other than ingame

[lethal breach]

i contacted it didnt help

[jade nest]

What do you mean by it didn't help?

[lethal breach]

can you come vc?

[night cloak]

its been 9 months since i file a claim, no progress whatsoever

[jade nest]

@night cloak [e-mail]
This eMail is only for business inquiries though.

For Account related issues only in-game CS can assist you.

[lethal breach]

@jade nest

[night cloak]

thanks

[crimson grove]

Hello. can't send my cover of battle for glory. writes not valid parameters. why???

[night cloak]

imma try it later

[jade nest]

@lethal breach if you mean that they don't reply then Plz refer to #faq 5.4.

[lethal breach]

they replied but it didnt work!

[jade nest]

Only in-game Customer support can help you with account related issues.No one here on Discord can help you with that, this is only community server for assistance, not in game customer service

[lethal breach]

Ik but it didnt help!

if you can help

than help me! @jade nest

[jade nest]

^^^

[lethal breach]

:(

[crimson grove]

Why can't I post my battle for glory cover in the game, in the POWER OF FORTUNA event? error is not valid parameters. although I did everything right. We are 29 years old, I'm not a stupid kid.

[jade nest]

Wait for someone who knows about that issue.

[night cloak]

Hm

[muted hawk]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5392589473

The name of the account user『ABN』YAHIA〆

[polar marsh]

@muted hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spade]

Hacker has Link his Facebook & twitter on my account need help asking for help more than 58 days But pubg mobile is fail to help

Hacker has Acess from insta Gerogia Got his All Clan name & Everything But Pubg mobile , Tencent Fail to Recover ac lunt

@vagrant forum

[pliant flint]

pubg mobile support can't do anything about it. contact the technical support of the respective companies to reset your password

[bronze lake]

I am from Bangladesh. Almost all of us are facing extream ping problem during 6pm to 11.30 pm. Can i know what is the reason?

[polar oar]

Why was Bonus Challenge been removed? Will it be back?

[pliant flint]

it's the rush hour of people online at the same time ... I think

[crystal steppe]

@vagrant forum <@&639889499718942720>

Why can't I see the link option?

[vagrant forum]

Please contact the in-game customer support and the customer support of the social media account which was stolen, @clear spade. We cannot help you with account related issues here.

Are you using the APK from the official website, @crystal steppe?

[bronze lake]

That measn we can't play at that time.

[crystal steppe]

@vagrant forum yes

[clear spade]

@vagrant forum So thats Why I quit Youtube & pubg . Pubg Become Famous game buf they forget customer service

[polar oar]

??

[vagrant forum]

That's the reason then. You don't have the option on the APK provided on the website. You will need to install it from Play Store if you want to have the link option, @crystal steppe.

[jade nest]

Bonus challenge always gets taken Down for maintenance.It will be available soon :)

[crystal steppe]

Indian players ☹️☹️

[solar girder]

My server changed during room bug to Europe I complained about several times no steps taken I also complained in pubg in game customer service please change my server to Asia
I'd 5720173848

[vagrant forum]

It's still available for some regions I believe. It is usually taken down for several weeks before being opened again.

We have already listed your details, @solar girder. The server selection should be reset in a week or two. Please be patient till then.

[solar girder]

Thanks you sorry for inpatient

[crystal steppe]

Thank u bro

[spice grove]

Any mod or amdin?

[still torrent]

dear pubg creators can you give my accaunt, my accaunt have stolen by one player please can you give this accaunt id:5706897508 , when I come in this accaunt with correct email, but there was nothing it means pubg created new accaunt

[celest shadow]

Should be the day the guest account was created.

[spice grove]

@celest shadow sir I need help

[night cloak]

Hello,
When I buy the RP Activity Pack, I will get any RP-Points. But when e.g. I buy a 2000 UC Pack and then I got the points back until 2000. Will I get RP-Points again?

[celest shadow]

How can we help you, @spice grove?

[spice grove]

I was pushing conq in KRJP

[polar marsh]

@spice grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Hello, please watch this video for further information:

https://youtu.be/mX-xvslBtV0

[still torrent]

hello dear pubg creators can you give my accaunt, my accaunt have stolen by one player please can you give this accaunt id:5706897508 , when I come in this accaunt with correct email, but there was nothing it means pubg created new accaunt

[civic pivot]

@celest shadow can u help me?

4 out of 5 rounds my game isnt registering hits on enemies body?

[raw owl]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5952997284 The name of the account『GB』Mostafa user

[polar marsh]

@raw owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic pivot]

I have sometimes constantly 20 ms is that a bug? Cus it dont feel like 20 and my hits not registering? + it takes 15 seconds to throw second grenade after first one?

[hallow gulch]

Do you experience any delay when looting, running etc...

[civic pivot]

Whats the problem? My friend also having lagg on its 11 pro max, a huge huge fps drops when there is enemy nearby

Yea delay in looting and also delay in throwing grenades

Delay in picking up second weapon, eventough the ping shows 20?

Im using 12 pro max just 1 week old phone

Tried reinstalling repairing and everything but no solution

[proven wraith]

hi

[civic pivot]

Huge fps drops

[proven wraith]

i did mistake while creating room and got server changed

can anyone help me ? i am getting very bad ping and not able to play

[hallow gulch]

The ping might be displayed however the packet loss isn't, this might be a problem from your internet.

[civic pivot]

Lol, i have constantly 5g internet which is stable, even if not

My friends 11 pro max has the same issues

[hallow gulch]

Sadly, Nothing can be done but wait for the cooldown to end.

[proven wraith]

really due to small unknown mistake. i need to give up this and next entire season ?? i don't think it's fair . I have already purchased RP and now it's going to waste for me. Cause i am not able to play ??

[proven wraith]

i think there are many other people who are suffering from this. I love pubgm since season 2. but this is gonna make many people change their game. No body wants to play game with 400 PNG

[sinful geyser]

5259547587 my ID has banned for no reason its mistake Please unban my account

[polar marsh]

@sinful geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

If need be, feel free to report your issue in #old, or you can refer to subpoints 4.8 and 4.9 for a possible explanation regarding that matter.

[civic pivot]

@lime juniper Can u please help me ?

I did that 4 times

Game keeps lagging

[hallow gulch]

Avoid tagging the CT as your issue can be discussed with one of the moderators/admims.

[hallow gulch]

Feel free to provide your feedback in #old.

[civic pivot]

I can tag her whenever i want

When there is no solution on ur empty talks

[night cloak]

Didnt answer my question

[grim relic]

[blazing meteor]

why did u ban my acc u fkn idiots

[polar marsh]

@blazing meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

This is a discord server to provide assistance, we don't have in-game devs. But feel free to ask whoever as you'll get the same answer other staff provide you.

[night cloak]

Hello,
When I buy the RP Activity Pack, I will get any RP-Points. But when e.g. I buy a 2000 UC Pack and then I got the points back until 2000. Will I get RP-Points again?
I mean when I collect the 2000 UC, will I be able to collect RP-Points for the RP and not for the Activity Pack?

Please answer without the Video

It doesn’t help

[civic pivot]

@hallow gulch mate you cant stand here and answer my question without knowledge and blaming me for the bug occures to me. If you dont know or what to say just remain silence. This is serious issue for me and anyone is facing the same like my friends, its not about my internet i have super constant 5g cellular which im playing always with, This is a problem in the game with compability errors, i have delay in everything throwing grenade getting in car shooting enemy doesnt register while i see 20-24 ping constant on my status? Just remain silence if you dont have solution i have already wrote this issue 5 times in feedback.

[mystic flume]

Lol

[grand rock]

I need help i can't log in to game 🥺

[hallow gulch]

Mind me asking, where are you from ?

[grand rock]

Bangladesh

[jade nest]

Refer to #faq 4.5 and try again@grand rock

[feral forge]

yes, @night cloak. you purchase for the RP Activity Pack, meanwhile you will only get Mission Activity Point. After 2000 points gained if you decide not to buy the pack continuously, you will get normal RP points as usual.

[charred seal]

Is there anyone to whom I can tell my issue ?

[feral forge]

please state your issue. @charred seal

[celest shadow]

Yes you'll start earning RP points again once you completed your activity pack.

[glass yacht]

Hi there! I want to ask a question. the FAQ says:

"There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance and support related to GameLoop, visit their website and forum."

But I got a 30 minute ban after using Nox Player.
Can you tell us which emulators are legal? I use LD Player and Bluestacks and never got banned

[jade nest]

Only gameloop

[charred seal]

I’m playing pubg from season 3 and I never violated any rules and I got banned for 10 years some time ago I tried everything I emailed PUBG Mobile and did everything I can I have 2kd only how can they ban me like for what ?? I have no conquerer titles just I’m a normal player and loves to play PUBG so that I can not think of my illness from 3 years I’m ill I have kidney disease now they have banned me and I don’t know what have i done and what should I do as I have spent a lot of money and my time on my account and my mental health is getting worse because this shouldn’t be the way PUBG treat me as I’m a very loyal and fair player I don’t know why what have I done ?? Please if anyone can help me I will be very thankful

[polar marsh]

@charred seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glass yacht]

Thanks a lot

[sage depot]

@celest shadow My id is connected with playgames fb and email linked but if i login with playgames playgames will come in 1st slot and fb in 2nd slot but if i login with email linked fb will comes in first slot? Yes tell me

[keen trout]

yoo is there any way we can like give suggestions to the game? Because man I would give my life for Glacier M416 attachments, like those new workshop skins.

[feral forge]

#old @keen trout

[keen trout]

Thanks you!

[dawn sky]

Why cant i put the last one in the lock box

Same with 9mm

??

[storm flume]

Hello, @dawn sky!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[storm widget]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5856239671
The name of the account user ShaheenBaash

[polar marsh]

@storm widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven cedar]

?

Just tag me.

[woven cedar]

Appearantely my message is not loading 🌚

Can anybody tell me, what are the size measures of the in-game personal photo? The user's pfp.
W: 1444× H:1430?

[lost mist]

Can someone help me 🥲🙏🏻

[stiff bear]

Try to update your game if you didn't

[lost mist]

My account has been phished😢

How?🥲

[hallow gulch]

Change your login details and wait for the next update to go live. Contact customer support for further information in this regard.

[lost mist]

I did, but it doesn't help 😢

What should i do 😢😢

[hard cloud]

My account has been banned for no reason in the cheer park I was play in cheer park and he told me data has been changed and give me banned for 10 years

[polar marsh]

@hard cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine flower]

note its a DNS and NOT a VPN
vpn is not recommended as it leads to ban

[lost mist]

Use 1.1.1.1 vpn @lost mist it will help if it is IOS
@fleet gust ?

?

[oblique sun]

Hi, my friend accidentally shared his Twitter access to someone and he has hacked it for his Pubg account access.
Initially he only had Facebook and Twitter access. But never linked Email. So 3rd access was free.

Now the hacker, hacked Twitter and added his email to PUBG account.
My friend is having only facebook now and still under attack.

Can I have any help regarding this?
Please this is urgent.

[lost mist]

but my account got a src update

[alpine flower]

youre advised not to suggest VPN to other users as it leads to BAN

[runic musk]

Sup everyone! I wanna ask about metro royale mode! My friends they keep saying oh it's red crate; purple crate etc but i can't see it why?

[lost mist]

The hacker asked me to pay him, so he will give my account back😢

5128470459 this is the account that hacked my account 😢

[oblique sun]

Please help regarding this !!

[alpine flower]

contact in game support and use this convo

[alpine flower]

for newer version issue contact in game support

[oblique sun]

Thanks

[oblique sun]

Thank you

[lost mist]

for newer version issue contact in game support
@alpine flower
Where?

[alpine flower]

from within the game

or from login screen since you cant login so

[alpine flower]

@lost mist you can follow this convo too but need to add that you cant login since and because of newer version issue

[lost mist]

or from login screen since you cant login so
@alpine flower i already did, but it didnt help

[alpine flower]

patience

[slim edge]

hello, sorry for interrupting, could you help me.
My account has been hacked with gaming e-mail (

[lost mist]

And i forget my registration account because its in my old iCloud

[alpine flower]

same answer contact in game support and follow this convo

[alpine flower]

bruhh you dont have access to icloud account? try recovering it and find the registration details

[frigid vector]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5117643954

The name of the account user xٰ97

[polar marsh]

@frigid vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lost mist]

bruhh you dont have access to icloud account? try recovering it and find the registration details
@alpine flower i forget my phone number 🥲

[alpine flower]

forgot your phone number? how and how? ask your family members they may have saved it
we cant help you with this though

[slim edge]

I wrote, but at that time my account was not blocked, and now it is blocked for 1 month, should I fill out the application again?

[lost mist]

forgot your phone number? how and how? ask your family members they may have saved it
we cant help you with this though
@alpine flower they don't know either 🥲

[alpine flower]

what do you mean by blocked? you mean banned?
if the ID is banned customer support wont help, for that you need to get unbanned
use FILE CLAIM option to get unbanned (if the 3rd person didnt use cheats)

[alpine flower]

as i said cant help, phone number should be easy** to recover try it

[slim edge]

3-rd ban on 1 mounth

[alpine flower]

if you meant "blocked" = Newer version issue
same answer in game support

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and i swear i’m not a hacker and i even didn’t thought that i was playing with a random hack and i swear to do or use external materials and that i play clean and i make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because i am wronged. Thank you, PUBG MOBILE

The account id: 5122835315
The name of the account user: سبايسىٍ

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ocean bridge]

Why did no cheater/hacker teams from pmco get disqualified?

[empty cape]

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem with
my account. My account has been banned for no reason
and I swear to do or use external materials and that I
play clean play and I make very careful to comply with
the terms and integrity of the game.
I ask you to solve a problem as soon as possible because
I am wronged. Thank you, PUBG MOBILE
The account id 5819743246
The name of the account user 卍ＢＡＳＥＬ卍

[polar marsh]

@empty cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shrewd pecan]

Thank you pubg mobile my Email retrieved in PUBG

[solid lava]

Hi I spent $30 on uc in your game and I never got it- I was wondering if I could get a refund?

[celest shadow]

Where did you purchase the UC, @solid lava?

[solid lava]

I bought it in game

[celest shadow]

Please contact the in-game customer service, @solid lava.

[solid lava]

I’ve tried- I don’t think it’s updated so it doesn’t exist when I try

[sullen hatch]

welcome

I took Ban in my account because of the fun gathering

[polar marsh]

@sullen hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar current]

Why is this. My internet connection is fine

[harsh flint]

My acc is not being login its saying it is already login with updated version but there is no any update help me

[solar current]

Its fine... any other mode is working fine.

[little chasm]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5314611130
The name of the account user SY๛ØŠÂMÃ

[polar marsh]

@little chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid gorge]

How do I know when my pubg account was created?

[lunar forge]

Can i use Dns for playing PUBGM?

[jade nest]

The last achievement from this screenshot should be the one.Check yours

[lunar forge]

Because i live in Iran(Restric area region)

[placid gorge]

Sure?

Because , support question me that

[jade nest]

Are you on ios?@placid gorge

[placid gorge]

Yes

[tawdry hill]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5121250379
The name of the account user
abbass 😞😞😞

[polar marsh]

@tawdry hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Then you can use this to know too
Go to
App store->Click on Profile ->Go to Purchases ->Search Pubgm
You will get the date

@placid gorge ^^

[iron pagoda]

my account version has been upgraded i need help to downgrade

[jade nest]

@iron pagoda contact in-game customer support for account related issues

[placid gorge]

But after having ios. I had android

[lunar forge]

@jade nest

[jade nest]

Refer to #faq 4.5 @lunar forge

[lunar forge]

tnx

[hallow gulch]

You'll still be able to check your purchase history on your google account.

[placid gorge]

Ok thank so much

[iron pagoda]

I can't login to my account because it upgraded the version

[hexed kettle]

I recently bought a new phone (Realme narzo 20). I m having gyroscope in it. There's an gyroscope delay in it. Can u tell me that how to solve it?

[jade nest]

Wait for update or try to contact in-game customer support

[lunar forge]

whats the best fps on Poco X3?

[hallow gulch]

You can refer to a youtube video regarding how certain devices perform in different graphic settings.

[lunar forge]

oh
thanks!

❤️

[hexed kettle]

@hallow gulch

Can u pls help?

[harsh flint]

Unable to login
It says my account is connected to newer version and the current version in my device is older. But there is no update in playstore.

[hallow gulch]

You can test your phones gyro if it's functioning properly using specific apps. If not, you can raise your sensitivity to make it respond at least a bit faster.

[hallow gulch]

It's advised that you change your login details, until the new update goes live. For more information in this matter, please contact customer support via the login page.

[supple gulch]

The beta version just straight up crashed for me

I cant even open it

[night cloak]

why i get banned, first of all when i get banned i was opening from another account and i found my main accout idle and send invite keep rejected then i log out to log in from my main account i found that i get banned for 1 day and another thing i tried to unlink my Twitter account twice first time i was in the lobby and i get message saying "failed to unlink" the second time when i was opening my main account to check if the Twitter get unlinked i found that nothing happened so i doubt that the Twitter get unlinked and someone linked with his own Twitter account and trying to stole it or get me banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent wolf]

I am Emily, one of the items, through a program called Dual Space, and I did not know, and I wrote a lot of messages for the company, but I did not see anyone talking to me. I don’t know what to do. Please help. the rules

I am crying out for you, PUBG company

[spring stag]

Hello everyone I need to know about new region of bonus challenge any body help me

[jade nest]

There is no such list available.@spring stag

[jade nest]

What do you mean?

[patent wolf]

@jade nest yes

[rich wedge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5132775244

The name of the account user 『HE』Rio

[jade nest]

What do you mean? Elaborate your issue more clearly@patent wolf

[polar marsh]

@rich wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gentle cave]

My account has been banned due to fun pool. Problem solving
id 5651716766

[polar marsh]

@gentle cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent wolf]

@Santa Claus Guy 🎅#000Possible tells Arabic

@vagrant tulip

Possible tells Arabic

@vagrant tulip اوكي

[storm flume]

Please do not use languages other than English, @patent wolf. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[patent wolf]

Ok

[scenic locust]

I want to change the third link in the game Because he was lost please help

@polar marsh

[glass flare]

Helooo how can i fix my this problem ntgh is wrng with my acc and it says your acc is logged in on a newer ver I contacted the customer service and its been 12 hrs no reply at all

[scenic locust]

i want to replace it

[glass flare]

I tried reinstalling it still says the same

[warm surge]

I uninstall pubg and install again then this problem exist

[glass flare]

Brooo why is this full of stupid glitches and stuff

[celest shadow]

Please wait for the next update, @warm surge.

[warm surge]

@celest shadow why this problem exist

@celest shadow when will we get the update now

[storm cape]

One message removed from a suspended account.

[midnight ridge]

Please ensure that only one player is reported and that the following information is included, @PB丨جــثة:

white_small_square Username
white_small_square User Identification
white_small_square YouTube Video Evidence (maximum 1:30 minutes)

Failure to satisfy the requirements will result in your report being removed, unless you update it accordingly within two minutes.

A new report can be sent after five minutes from the time of your last report. Refer to the pinned instructions for more information.

[polar marsh]

@midnight ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glass flare]

Yo wht do you mean by modification

I am using iphone

I dont think someone with a running ios can touch app files

Not jailbroken no ntgh

And now we gotta wait for another update to get the access?

Compromised?

[wary finch]

my account has banned by cheer park can you help me

[polar marsh]

@wary finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm cape]

One message removed from a suspended account.

[glass flare]

Idk man my acc is only linked with fb

And i have two way authentication on

In fb acc

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[placid gorge]

I can help you text private

but as you know someone could also do such a thing to steal your account

His

[storm cape]

One message removed from a suspended account.

[rigid totem]

Hello. I have been punished with the band for 10 years even though I have not used cheating. All I have found is that I discovered some programs with ads and I deleted them. I am a fan of this game and I tried many times for you to restore the account through the bot and automatic response, but to no avail. I beg you to return my account and I spent a lot of money on my account. I have not played the game since I lost my account. I hope that you bring joy to my face. And return my account. I beg you
The name is SHAHEEN 卍
ID 570307780

[polar marsh]

@rigid totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.