#questions

1 messages · Page 1234 of 1

atomic osprey
#

Thankyou :3

bitter olive
#

@celest shadow It's so sad sir, no indications were mentioned to me according to that. Is this legit ?

storm flumeBOT
#

Hello, @honest nebula!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

celest shadow
honest nebula
#

Ok thank you

bitter olive
#

@celest shadow Is there any kind of appeal or else i can do to get it change ? I can also get a clearance from the EU

lofty vapor
#

how long im gonna wait?

night cloak
#

Maybe some days

fossil portal
#

@polar marsh @celest shadow .... I am having my frnds id why I cant login multiple times.... I cant switch to multiple id...whether due to the security system update... before I could login 5 times switching the ids ....why I cant do now?

celest shadow
celest shadow
fossil portal
zealous estuary
#

Please help me my account got hacked from Twitter now

celest shadow
zealous estuary
#

Please can anyone help me

broken quail
#

@zealous estuary

1st solution

First if your net speed is slow then the server of pubg will be disconnect with your app
Settings > Select "Data Usage” > Enable “Restrict app background data”

2nd solution

Go to file manager>Android>obb> delete tencent file
Then go to play store and download pubg again

These solutions will solve this problem 100%

mortal apex
#

Hello @zealous estuary! You may contact the Customer Service in-game,for further assistance.

#

You can contact them via Login Page or in Basic > Settings.

zealous estuary
#

My Twitter got hacked 😞

mortal apex
zealous estuary
#

I try but nothing I’m scared of losing my account

broken quail
#

Do one thing contact ingame customer service they will help you

zealous estuary
#

My game stop

broken quail
zealous estuary
#

USA

broken quail
#

Have u installed from playstore right ?

zealous estuary
#

No I didn’t

broken quail
mortal apex
#

Are you on IOS, @zealous estuary?

broken quail
#

Install from PlayStore

#

Or apple store

short merlin
#

all ranks fell to bronze right now what is the bug and how to fix it ??

zealous estuary
#

That’s message now

broken quail
#

@zealous estuary Have u shared your details with others ?

onyx dagger
#

Did your game account get banned, @short merlin?

zealous estuary
#

Yes I’m iOS

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @zealous estuary.

mortal apex
#

Kindly refer to the Customer Service in game.

onyx dagger
#

Or from the login page.

broken quail
#

Yeah @mortal apex is right

#

👍

zealous estuary
#

Thank you so much I will try

#

🥺😣

onyx dagger
#

Let's hope for the best. 🤗

broken quail
zealous estuary
broken quail
marble sparrow
#

help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @marble sparrow. Remember to read through #faq before asking questions in the support channels.

marble sparrow
#

My game said that my account have been logged in on a higher version of the game

#

But there is no higher version

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @marble sparrow.

marble sparrow
#

Yeah but I can’t contact them

onyx dagger
#

From the login page.

bitter olive
#

@celest shadow thank you for your reply Sir. As i m realy attached to this account, and as we didn't reach a friendly settlement, i will be forced to instituting legal proceedings. Could you plz give me the full details of the person or service in charge ?

jade nest
broken quail
#

@marble sparrow Src version change due to that the message is appearing like that do one thing contact ingame customer service they will help you.

marble sparrow
#

Ok i will try contact them

#

Thanks

broken quail
#

Welcome

lofty vapor
onyx dagger
#

Patience.

rapid pilot
#

@alpine flower what is the warp???

broken quail
onyx dagger
#

May I know what is the issue, @rapid pilot?

short merlin
#

but for what ban I did not violate anything cheats no bugs not yuzal other on no

polar marshBOT
#

@short merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

alpine flower
rapid pilot
#

@onyx dagger i am using GOOGLE DNS its safe??

alpine flower
#

yup its fine

rapid pilot
#

@alpine flower i am downloaded DNS changer from link in #FAQ 4.5

alpine flower
#

ook thats fine

broken quail
#

Dont download anything unofficial like pubg application available on many sites they may have 3rd party software inbuilt may cause your account ban
Always download from playstore if you are Android device or apple store if you are on ios.

onyx dagger
#

DNS wont cause any harm, @rapid pilot. Make sure to NOT use the VPN which comes with it.

zealous estuary
#

If he unlinked the Game Center’s how the customer service they will help me 😞

📎 image0.png
bitter olive
#

I intend to institute some legal proceedings. Can anyone give me the full details of the person or service in charge. Thank you

rocky moat
#

I need immediately support from #questions someone have access in my account before now I have secure my all linked social media account and my email also but still he has login in PUBG Mobile app from there I’m unable to logout I don’t know what is doing one I’m opening my account it’s showing 3rd party ban I don’t why he’s doing that just I want to make sure my account is logout from everywhere means from logout from all devices

polar marshBOT
#

@rocky moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

zealous estuary
native jacinth
#

Still can't login. Tried on different networks. It's showing network error. That's it.

I also checked on twitter and facebook some other players also facing this. Please, look into the matter

broken quail
alpine flower
zealous estuary
#

Like how I do it

alpine flower
zealous estuary
#

The issue my Twitter got hacked

alpine flower
#

did the hacker link any of his email / social media?

zealous estuary
#

I can’t i try to record my Twitter but I can’t

alpine flower
zealous estuary
#

The only Game Center’s

broken quail
# zealous estuary The issue my Twitter got hacked

Any link section you left ? Probably that guy have linked his account on your device and done a src version change so that you cant access it so ingame support will help you to recover your account dont worry

alpine flower
carmine shale
#

Help

zealous estuary
alpine flower
broken quail
#

Best way to avoid this cheaters is by Linking all section in your account
And second thing is main thing dont ever share your account details with any guy even its your closer one too...

carmine shale
#

Pubg mobile how to download in pc

broken quail
alpine flower
zealous estuary
#

No the Game Center’s

broken quail
carmine shale
#

Game loop

#

?

#

Pubg mobile global

alpine flower
#

@zealous estuary but answer you still can login? via game center?

broken quail
#

Currently pubg is banned in india and we cant say you to download any unauthorized application may cause your account ban@carmine shale

zealous estuary
broken quail
alpine flower
broken quail
#

In game support will help you

carmine shale
#

Id ban hogi kya

alpine flower
broken quail
alpine flower
#

@carmine shale refer this

bitter olive
#

I intend to institute some legal proceedings. Can anyone give me the full details of the person or service in charge in #questions . Thank you

alpine flower
bitter olive
#

It s according to my account limitations

marble sparrow
#

aw man why the help guy don’t reply

broken quail
celest shadow
#

GDPR laws does not allow you to freely switch countries or regions, hence why this option is not available to your account; it is because your PUBG MOBILE account was registered in one of the EEA regions, @bitter olive.

carmine shale
#

Me aagya

marble sparrow
#

@broken quail can u tell me what’s ur pubg’s version?

carmine shale
#

@broken quail abhi pubg nhi khel sakhte na

broken quail
alpine flower
marble sparrow
#

Cuz mine is 1.2.0.14757

#

No like the version

broken quail
celest shadow
carmine shale
#

@alpine flower whay

storm flumeBOT
#

Please do not use languages other than English, @carmine shale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger
#

English, @carmine shale.

broken quail
#

In game support may help you

carmine shale
#

How to launch date of pubg mobile india

#

Ok

onyx dagger
#

As we provide community support only for the global English version of PUBG MOBILE here, @carmine shale, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

carmine shale
#

@broken quail ok

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @marble sparrow.

carmine shale
#

@onyx dagger hii

marble sparrow
#

What is src? @broken quail

carmine shale
#

Sorry

onyx dagger
#

Hello there, @carmine shale. No worries.

#

Kindly refer to the bots message above, @marble sparrow. And let's not go Off-Topic.

#

You may have conversations in #chat.

carmine shale
#

How to download pubg mobile in pc

onyx dagger
#

Emulator. But, may I know where you're from, @carmine shale?

carmine shale
#

India

onyx dagger
#

Refer to my message above.

broken quail
broken quail
bitter olive
#

@celest shadow i'm not living in EU.Else, foreigners can't be subject to any EU Laws. As the account was created by mistake in EEA regions in you Info Sys, you have a legal obligation to fix the issue.

alpine flower
night cloak
#

i need help my account got hacked

alpine flower
#

ah wait you may go to international court and file a law suit against whomsoever it concerns and bring an interim order and pubgm devs will fix it @bitter olive

bitter olive
#

@alpine flower did you ever knew the problem

broken quail
night cloak
celest shadow
broken quail
marble sparrow
#

Yes actually they don’t respond

broken quail
night cloak
#

plz help me

alpine flower
night cloak
broken quail
#

Nice

bitter olive
#

Not true. The sys doesn't link the acc creation to the ip Adress.

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @bitter olive.

alpine flower
night cloak
night cloak
broken quail
night cloak
#

i have only fb

#

through which account was created

bitter olive
#

@storm flume i ve been doing it for years, not a single answer

night cloak
#

it was the first account my fb

broken quail
# night cloak no

Any you click on some phishing sites their your shared your details right

alpine flower
night cloak
night cloak
alpine flower
night cloak
broken quail
night cloak
#

but he has pubg account linked and we botj can acess

broken quail
#

Dont worry you will recover your account soon

alpine flower
night cloak
#

can anyone come vc

#

i will show u live

bitter olive
#

@celest shadow Not true. The sys doesn't link the acc creation to the ip Adress.

broken quail
alpine flower
#

@night cloak you cant stream here please contact in game support

ruby eagle
#

كيف الشباب

storm flumeBOT
#

Please do not use languages other than English, @ruby eagle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

ruby eagle
#

Hello guys i need live pubg support

alpine flower
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ruby eagle. Remember to read through #faq before asking questions in the support channels.

celest shadow
onyx dagger
#

Now link one social media account, and then unlink the facebook account from your Game account, @night cloak.

night cloak
edgy stag
#

@jade nest give me pubgm beta link i have the code

alpine flower
onyx dagger
#

Oh.

mild cedar
#

My PUBG Hame

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID: 5503002686

Nickname: سـعود10

onyx dagger
#

You'll need to unlink it.

polar marshBOT
#

@mild cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

storm flumeBOT
#

Please do not use languages other than English, @mild cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

jade nest
onyx dagger
#

In order to stop his access to your Game account.

ruby eagle
#

2 days ago i was playing a match and then my internet disconnected after 2 minutes i got my internet back i tried to logging again to continue the match and i got banned 10 years i don't know why i have never used any programs and i have never cheated or played with a hacker or used a hack im clean player i player on same account almost 2 years i buy royal pasd every season

I really got banned by mistake please guys unban my account i beg you

polar marshBOT
#

@ruby eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

edgy stag
#

@jade nest whats that link

alpine flower
jade nest
#

Click on that it will take you to beta link@edgy stag

edgy stag
jade nest
night cloak
#

hi

bitter olive
#

@celest shadow thank you very much sir. I did fully understand this. Im not asking about it anymore. Hereafter, i m talking about another issue : have you the right to register (create) an account in EEA, for a foreigner, which identification details ( Ip adress too) and are way too far from the EU. Else, have you the right to apply EU laws to non-European customers ?

night cloak
#

I Switched my server by mistake pubg please help me

#

my rank is crown😭

#

please pubg help me

edgy stag
#

Thanks @jade nest

jade nest
night cloak
#

please help me pubg

#

I Switched my server by mistake

jade nest
#

@night cloak how exactly was your server switched?

broken quail
edgy stag
#

@jade nest that guy could be using vpn

broken quail
#

Alright

night cloak
#

by mistake

broken quail
#

So dont use it.

night cloak
#

no please

#

my rank is crown😭

#

I took the trouble

jade nest
#

Then there is no choice then waiting for the server cooldown period of 60days.You can provide feedback in #old regarding that.
@night cloak

night cloak
#

I fell asleep

bitter olive
#

@jade nest you're wrong. Plz, check first before answering

night cloak
#

can u help md

night cloak
jade nest
edgy stag
#

@night cloak did u use vpn

night cloak
alpine flower
night cloak
bitter olive
#

@jade nest, is this a pro discussion, or what ? Mind you language plz,

broken quail
#

@bitter olive chill brother

alpine flower
edgy stag
#

@night cloak not to it use vpn u could play kr version the game global os banned or wait for the OK indian version

jade nest
#

@celest shadow help me out here

alpine flower
#

@bitter olive yo please move on now as said we cannot help you here
but leave a feedback in #old

bitter olive
#

@jade nest yep for sure

edgy stag
#

@jade nest no u were right

broken quail
#

Yeah vpn is considered unsafe and pubg will detect if change in ip can cause your account banned permanently better dont use any 3rd party application.

round aspen
#

hi

alpine flower
broken quail
#

@alpine flower habibi and we are here to help😊

round aspen
night cloak
#

im not from innndia

round aspen
#

can you help me

bitter olive
#

@alpine flower OK sir. But plz give me something. I only need full details of you supervisor or a compliance service.

alpine flower
broken quail
#

@round aspen hmm ingame data modification or using cheats can make your account banned for 10 years

alpine flower
#

@night cloak i get it but need to wait 60 days to change the server again

night cloak
edgy stag
#

@night cloak only pubg is boycott in india and banned in india by the indian government

alpine flower
night cloak
edgy stag
round aspen
#

I didn't make mistakes, they banned me by mistake

polar marshBOT
#

@round aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

night cloak
#

Is there a solution?

broken quail
#

@night cloak wait

jade nest
edgy stag
#

@night cloak u have to wait 60 days

broken quail
#

Chill let me see

night cloak
edgy stag
#

@broken quail i already see that there is no mpre option except just waiting

alpine flower
broken quail
#

Alright

edgy stag
#

Lets move on

sick spoke
#

anyone can open bannad account 10 yars ?? DM me pls

polar marshBOT
#

@sick spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

night cloak
#

**Hey i want to buy UC on my account but i dont hawe cards 💳 So in my city there is a store that can buy me game money for real money $ " So i need a website where he can send me UC " **

#

sory for my english prob you will understand

clear spindle
prime stirrup
#

Anybody has any news of the release date of update 1.3

night cloak
clear spindle
#

@edgy stag he got the answer what to do.

edgy stag
#

Ok

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

elder wing
night cloak
#

Hey Rock47 i hawe 1 more question in my pubg acc it says $10.06 for 690 UC but on the Midasbuy $9.99 "will that cause any problems?

edgy stag
#

@elder wing cauz the tornament is ended

jade nest
night cloak
#

so i will pay 9.99

gleaming nebula
#

@elder wing @edgy stag u guys can have chit chat in #chat

jade nest
magic merlin
#

I'm not able to open the game
It's got stucked in loading screen since morning
This game is getting more trash with more bugs and glitches. I don't know what devs are doing other than making new trash time limited outfits.
Hmm

5153613503
OnePlus 6T
Cellular

📎 Screenshot_20210210-154831.jpg
edgy stag
#

@frozen yoke report that account

jade nest
#

Plz report them through in-game report option.
And plz remove the picture from here.This server has underage people too

jade nest
frozen yoke
#

İ reporting

hoary nebula
#

Hiii @jade nest

magic merlin
edgy stag
#

@Griff sorry i changed my name from ayaan.sgaming yt to ayaan

hoary nebula
#

Do u knw any way that i can get my friends account back it got hacked and they linked it

jade nest
#

Contact in-game customer support for account related issues@hoary nebula

hoary nebula
#

Thanks

frozen yoke
#

I came here to report the problem I reported in the game and tried many things

edgy stag
#

@jade nest sorry i changed my name from ayaan. Sgaminyt to ayaan

jade nest
#

If you have no queries you can move to discussion channel #pubg-mobile or #chat

storm flumeBOT
#

Please do not use languages other than English, @frozen yoke. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

frozen yoke
#

Do you have a mail system?

hoary nebula
magic merlin
#

@jade nest thanks
One more thing, do I need to keep dns app running on the background all the time???

jade nest
#

No just login using the DNS.then you can turn off it and restart your game@magic merlin

frozen yoke
magic merlin
#

Oh thanks!
And I won't get any ban right?

jade nest
jade nest
frozen yoke
magic merlin
#

Ok
Thanks for your help
Appreciate it!

jade nest
edgy stag
#

I also reported

frozen yoke
magic merlin
#

Still same error

jade nest
magic merlin
#

Since morning

native jacinth
edgy stag
#

Type at dns 1:-8.8.8.8
Type at dns 2:-8.0.8.0

jade nest
magic merlin
#

Ok

heavy vortex
#

This one have vpn too. So kappa careful

jade nest
#

Don't turn on the Warp+

edgy stag
#

@magic merlin or u can try clear data and restart the game the error will fix

#

Clear data of game

broken quail
#

@jade nest is their mentioned in the #735483472432594994 to give external application as solution Mr griffen

jade nest
broken quail
#

Alright

jade nest
native jacinth
edgy stag
magic merlin
#

I'm in
Thanks
It worked

magic merlin
edgy stag
magic merlin
heavy vortex
jade nest
#

@native jacinth refer to #faq 4.5

magic merlin
#

Yes that's the same screen
I turned on Warp mode, then turned it off
Just to make sure that it's off

Thanks

heavy vortex
#

Your welcome😌

native jacinth
#

Same issue

jade nest
edgy stag
#

the error will be fixed

cyan turret
#

Turnuvaya

feral forge
#

english only. @cyan turret

edgy stag
#

Anything else

umbral trout
#

I was Changed my Internet after showing your account has been Banned for 10 year

polar marshBOT
#

@umbral trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

edgy stag
#

This wont unban

mystic spindle
#

my account has been banned for absolute no reason i was not even using any kind of hacks or anything

📎 unknown.png
polar marshBOT
#

@mystic spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

native jacinth
native jacinth
pallid brook
#

How can I contact to admin about hacker in Pmco Qualifiers Nepal Region

jade nest
barren hemlock
sick shale
#

Restart your device and click on Help option if it didn't work.

edgy stag
#

@barren hemlock clear data of game or report to customer services

pallid brook
#

@jade nest i i can't send him message

edgy stag
#

@pallid brook u need to add that guy friend furst to message

jade nest
#

@pallid brook ^^

pallid brook
#

I have already enabled that

#

I have all proof

cunning escarp
edgy stag
#

@pallid brook let me contack daniel

jade nest
pallid brook
#

I have send all video clip

swift geode
#

what is the map in metro royale that has a moving train ?

edgy stag
#

@swift geode ask that on genral chat or pubgm chat

swift geode
#

ok

vivid musk
#

What's the problem?

night cloak
edgy stag
night cloak
jade nest
#

@night cloak refer to #faq 4.5

edgy stag
#

1.1.1.1 wrap

night cloak
vivid musk
#

Help, please.

night cloak
#

How did DNS change without me messing with any settings?

edgy stag
native jacinth
# night cloak I'm also not using any kind of vpn to login.

Buddy, that must be server issue. I did everything you guys said to me
Reinstalled the game - yes
Tried 1.1.1.1 - yes

I have two wifi connections now it's showing me login after 4 minutes and then the time is increasing?

What shoud i do?

jade nest
night cloak
#

Alright thank you

vivid musk
#

Halpppppppp

jade nest
#

You need to state your issue @vivid musk

#

Translate that error for me

vivid musk
jade nest
vivid musk
native jacinth
edgy stag
#

@vivid musk english pls

#

@vivid musk we cant understand that language or translate that

native jacinth
jade nest
#

Which country do you belong?@native jacinth

native jacinth
vivid musk
fossil portal
#

How to add other social media... I need to add other social media

edgy stag
#

@vivid musk login through facebook or twitter

jade nest
native jacinth
vivid musk
native jacinth
#

It's showing me time such as please, try login after 4 minutes and so on

edgy stag
#

@native jacinth did u clear data of game

native jacinth
fervent anchor
#

Hi there Tencent,
I am a User of PUBG Mobile Global Version. I'm playing this game from season [3] and I loved playing this game. My account is on Level [70] and I've done lots of hardwork to reach this level. My username in PUBG is [Hunter] and its ID is [5214963911]. Please look once on attachments for better understanding. I was playing my account as usual but on [2021-02-09 02:06:31] a pop up shown while I was logging into my account, it was showing that 'YOU ACCOUNT HAS BEEN BANNED FOR VIOLATING REGULATIONS' . I don't know what's happened that day but I didn't done anything which is against your users agreement. I've done lots of research and after a long and tedious research I got to know that you are only who can help me out.
Therefore I request you to please unban my account as soon as possible. Please try to understand my current situation, I don't want to loose access to my account. I'll be more than happy by seeing your positive reply. Looking further for your fast response.
Thank you TEAM PUBG
Yours Truly
[Hunter]

polar marshBOT
#

@fervent anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

jade nest
vivid musk
#

I don't have Facebook or Twitter.

jade nest
edgy stag
#

@vivid musk go to customer service or create an facebook or twitter account

vivid musk
#

ياربي الصبر

storm flumeBOT
#

Please do not use languages other than English, @vivid musk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

native jacinth
vivid musk
edgy stag
#

@vivid musk first option on your right side cick on that in game and click start conversations and say ur problem

vivid musk
#

You did and it didn't work.

night cloak
#

When I try to login to my account via mail and password it says "Failed to login. Please try again.". I've heard this is a common problem, but how can I solve it?? I can't login in either android pr IOS device

edgy stag
#

@night cloak try clear data of game

#

@vivid musk i think u got the answer no need to repeat

#

@vivid musk clear data and try again

stark cove
#

I need help with unlinking fb from my account

edgy stag
#

@stark cove do u have facebook installed

vivid musk
#

يواد قوم قال امسح البيانات
خرا عليكم

storm flumeBOT
#

Please do not use languages other than English, @vivid musk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

vivid musk
#

خرا عليكم

stark cove
#

@edgy stag fb is linked by hacker i need support to unlink

trail vessel
storm flumeBOT
#

Please do not use languages other than English, @trail vessel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

potent plank
night cloak
hoary nebula
jade nest
hoary nebula
potent plank
#

@night cloak i know, yesterday and last days it was here in algeria but today no why!!!!

jade nest
hoary nebula
#

Thank u tho

jade nest
hoary nebula
night cloak
edgy stag
#

@night cloak thats not an issue Don't go off topic in any of the channels.
(Please keep within the designated topic of the channel.)

hoary nebula
jade nest
night cloak
jade nest
#

@night cloak Plz ignore him.I Will answer your issue.Let me check it

edgy stag
#

@night cloak contact customer service

hoary dust
#

I have to talk About PMCO Bangaldesh
Many teams qualified by taking free kills and Hack

night cloak
potent plank
sick shale
#

@potent plank What's your region in settings?

potent plank
#

@sick shale algeria! Yesterday and all last days the bonus challenge works normally, only today

sick shale
#

Can you take a screenshot?

potent plank
strong bough
#

does using config file could be banned?

sick shale
#

Yes, It is against PUBG MOBILE's terms of service.

edgy stag
#

@strong bough yes

strong bough
#

ok thanks

sick shale
potent plank
#

@sick shale does Algeria banned now for the bonus challenge?

edgy stag
#

@potent plank bonus challenge is only available for some country if u cant find bonus challenge try again later

sick shale
potent plank
#

Ok thank you

hoary dust
#

I want to talk about PMCO Bangaldesh

edgy stag
#

@hoary dust yes

sick shale
#

It will appear for a week

edgy stag
#

@night cloak thats an error

sick shale
#

@night cloak Only visitors can see that afaik, not sure.

edgy stag
#

@sick shale is that plan one is an error

keen quiver
#

@sick shale I spoke to them and he did not help me with anything and my account was classified by someone who hacked my account and my account item by running the game with copies and I told them to remove his accounts and they did not do that I can cancel the item from my account for 50 dollars

sick shale
#

@keen quiver Is your account banned?

edgy stag
#

@keen quiver from which social media your account was linked

night cloak
#

Sill can't login to my account. Not getting a verification code on my email to reset the password. Receiving Parameter Error 2123, when I press GO.

Uninstalling the game and trying again didn't help.

I'm sure that my password is 100% correct. Please help me

night cloak
spare tusk
#

Any help from support !

charred edge
#

My pubgm account got hacked almost a month ago and pubg support team answered to my issue that "the process usually takes longer" and i haven't heard anything from them for already over 3 weeks. Hacker linked his social media account to my account and i wasn't even able to access my account, because every single time when i would attempt to login the message "account has been logged on to a newer version" comes out. I have reinstalled game on multiple occasions and my support tickets are now where to be find now as.... Any advise what to do....

#

My pubgm version is 12014757

sick shale
#

@keen quiver State your issue in English please

jade nest
# charred edge

It seems like someone logged your account into an unauthorized version of the game.Change your details of the social media linked in Your pubgm Account and also enable 2FA.

And you will have to wait for the update of the game to login back.Further information can be obtained from in-game Customer support.

blazing spruce
#

Hello i have a big problem

#

I get banned for no reason

polar marshBOT
#

@blazing spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

charred edge
night cloak
jade nest
#

@night cloak Email login is currently in beta phase So there might be issues.Plz try again later sometimes

wintry turret
#

If I purchase rp crates from this season, can I keep them in the inventory and open the other season in order to get the achievement faster

sick shale
#

You can keep them, Yes.

gritty glade
#

In my friend list, one player 2nd time bannn for playing with cheater for 7 days.

First time also ban for 7 days,
2nd time also for 7 days

#

@wintry turret how to purchase RP crates, and you are talking about which Achivement?

night cloak
#

Is there seriously no other option than waiting? Everytime I have a problem and ask for help, mods and the Customer Support tells to wait or take steps that make no change in the situation, but nothing fixes. I'm honestly feeling so bad. This is not the first account that is having problems that are not related to me, but the issues of the game. And no one helps 💔 It's 3rd time in 2 months that I'm having problems and it's seriously getting irritating to encounter issues like this

keen quiver
#

@sick shale Mai played from Season 7 and did not break the rules of his game
Play Mai from Alsazon 7 and did not breach the rules of the game

polar marshBOT
#

@keen quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

charred edge
jade nest
charred edge
bleak goblet
#

My account can't changed profile photos, I changed my profile picture in the mail but not work

jade nest
jade nest
wintry turret
#

How to leave my current rp team and join another one , iOS device

bleak goblet
charred edge
jade nest
wintry turret
jade nest
sick shale
bleak goblet
charred edge
jade nest
jade nest
storm apex
#

Hi team,
While creating the room by mistake I clicked on server and clicked on Europe by mistake.. Through which I can't play in Asia anymore and I couldn't able to complete RP tasks..Yes I was aware of cooldown period 60days when we change server in setting which I never touched...Do to glitch from pubg when we are clicking while creating Room it is changing automatically...

#

Hi team,
While creating the room by mistake I clicked on server and clicked on Europe by mistake.. Through which I can't play in Asia anymore and I couldn't able to complete RP tasks..Yes I was aware of cooldown period 60days when we change server in setting which I never touched...Do to glitch from pubg when we are clicking while creating Room it is changing automatically...

#

Hi

alpine flower
jade nest
#

@storm apex Report it in #old And don't forget to mention your In-game ID.
You will be assisted soon

gleaming flume
#

Please why is my phone telling me PUBG beta version is no longer available???? Any help???

jade nest
#

Provide a screenshot of that issue@gleaming flume

polar marshBOT
#

@summer orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

gleaming flume
jade nest
# gleaming flume

Looks like the support for ios has been revoked for now following the crashing of the beta version due to the unstability.

#

@mortal apex ^^^Any idea about this

mortal apex
#

This BETA issue on Ios will be fixed soon. Please wait for its update, @gleaming flume.

magic merlin
#

Bruh tf is wrong with this fknnn stupid assssss game.
It's pissinggggg me offffffff.
Not again.
It's very irritating now.
Now it's not even opening, wtf dev are doing
Making new stupid events and outfits? Hmmm

📎 Screenshot_20210210-154831.jpg
celest shadow
#

Where are you from, @magic merlin?

wintry turret
magic merlin
celest shadow
#

You should refer to the pinned messages of this channel for further information, @magic merlin.

magic merlin
#

It's the first time
This error is showing

sick shale
#

You can't complete this achievement until the next update, And redeemable RP crates have nothing go do with this achievement.

#

@wintry turret

magic merlin
#

It's happening since morning

night cloak
celest shadow
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @magic merlin.

#

I should remind you again of this.

night cloak
#

please checke private

magic merlin
#

@celest shadow I understand
But that's related to PUBG Mobile India (version)
Not global

Ig

celest shadow
#

"we are unfortunately unable to answer any messages related to PUBG MOBILE in India."

Please read it properly.

magic merlin
#

I read it
Ik

celest shadow
#

In that case, you have your answer.

magic merlin
#

It's very irritating now
Can't even open the game

magic merlin
arctic verge
#

im ranking on duo when i get a win with high number of kills i keep geting 9 points at max

magic merlin
#

@arctic verge play livik

arctic verge
#

and even if i got a top 10 place i got a negative

magic merlin
#

@arctic verge top 10 doesn't matter
You gotta take chicken dinner all the time
Otherwise no higher points

alpine flower
magic merlin
#

Me
Day 4,. Ace 3*
8 kills chicken dinner
+4
Lol

arctic verge
#

i changed the server by mistake my rank at europe day 3 ace 1* and now im stuck at north

alpine flower
night cloak
#

This is unfair

#

We worked hard

trim folio
#

i need help on a serious matter

night cloak
#

There is no support

arctic verge
#

60 days conqure will be like 18 star

trim folio
#

is anyone from support to help us ????

arctic verge
#

and duo i only meet hackers

feral forge
#

state your issue @trim folio

night cloak
#

A popular game has poor support

#

Why do I have to wait 60 days for a mistake?

#

Tell me admin

alpine flower
arctic verge
#

carring there team mates and i keep reporting them and no one got pan and even if they got baned the just enter with a new account and keep on carring

trim folio
#

@feral forge cant access to my pubg account there was just 1 login that was facebook and my facebook is disabled

alpine flower
night cloak
alpine flower
# night cloak They do not answer

its not a place they answer its a place where they note down important things and suggestion so if you guys report this it may be helpful

alpine flower
native jacinth
limpid spruce
#

What’s the official server for Pakistan?

feral forge
#

yes. contact the customer support of facebook. there’s nothing we can assist you if you don’t have access to your account. @trim folio

cyan thicket
#

Hello esteemed support team. My account was hacked by hackers and my account was logged out of my game. I signed out and have other social media sites linked to my account. I hope the team will solve my problem for me. Thank you so much.

feral forge
unkempt estuary
#

How to I report someone who stole my backpack in metro?

feral forge
#

@unkempt estuary report them in game.

unkempt estuary
#

How

broken orbit
#

@night cloak

feral forge
native jacinth
limpid spruce
unkempt estuary
#

Where do I report players???????

feral forge
unkempt estuary
#

Are there any mods I can talk to?

fierce rapids
#

Someone hacked my account and now linked his twitter account to it
My id 5628319015

cyan thicket
#

My account has been hacked and the hacker expelled me from my account. Please solve my problem and we have other links

unkempt estuary
#

There’s no point in talking here they don’t help : (

jade nest
fierce rapids
#

Someone hacked my account and now linked his twitter account to it
My id 5628319015

feral forge
#

please report the user in game. from their profile > tier overview. there’s a report button at the bottom right. @unkempt estuary

jade nest
celest shadow
#

Please report teamers in the game, @queen dune.

cyan thicket
fierce rapids
feral forge
native jacinth
unkempt estuary
jade nest
unkempt estuary
#

How do I do in game support?

jade nest
arctic verge
#

my friend was playing with random people and one of those random people was cheating he got 10 y pan why my friend got paned he didnt even know this guy

feral forge
unkempt estuary
#

How to I contact support

hallow gulch
cyan thicket
light acorn
#

Hi I want to recover my account as i log in with old vision

#

Please any support

unkempt estuary
jade nest
unkempt estuary
#

I want to contact support

#

Where is that button

hallow gulch
#

Can be found in your basic settings. ANIfacepalm

feral forge
#

settings page. but you do not report such issue to customer service. report them through their profile.

jade nest
night cloak
cyan thicket
unkempt estuary
#

Thanks

light acorn
#

From were? @night cloak

night cloak
feral forge
cyan thicket
feral forge
cyan thicket
queen dune
cyan thicket
celest shadow
winter vector
#

@warm wren

feral forge
night cloak
#

Hello

night cloak
cyan thicket
night cloak
#

yep
someone hacked my acc and changing a server

#

I have Tiktok account based on Pubg mobile only is there anyway i can get verified by pubg mobile partner i have more then 100k followers?

night cloak
#

refer this message @night cloak This

night cloak
#

Waiting 60 days is the only solution

feral forge
night cloak
heavy vortex
#

You should be worried about your hacked account more than the changed server, sir kappa @night cloak

night cloak
night cloak
cyan thicket
heavy vortex
#

It's good that you got it back. Do share how did you got because it may help many others. And for the server change you'll have to wait for the cool down to end. @night cloak

night cloak
night cloak
feral forge
night cloak
night cloak
unkempt estuary
#

How do I talk to a real person in support?

#

The robot keeps closing my conversation

night cloak
night cloak
unkempt estuary
#

I can’t it keeps showing something else

cyan thicket
#

@feral forge Customer Service did not respond within the Raven game

night cloak
night cloak
unkempt estuary
feral forge
queen dune
night cloak
celest shadow
#

What exactly do you need, @night cloak?

unkempt estuary
#

I need help I can’t contact support

queen dune
celest shadow
night cloak
cyan thicket
#

@feral forge This was the response of the agents, ma'am, hello fighter. Thank you for contacting PUBG Mobile Support!

I am glad to inform you that the feature to unlink accounts is now available and you can now unlink social media accounts linked to your game.

However, we ask that you carefully read the terms of the link revocation feature and confirm your understanding and commitment to them before using this feature. You can find

celest shadow
unkempt estuary
#

I want this person to be banned

night cloak
feral forge
cyan thicket
#

@feral forge Yes, I was following, I am not reserved for the 2019 payment receipt, I said that I reserved the 2020 payment receipt

jade nest
cyan thicket
#

@jade nest I didn't mention which Gmail account was used to charge UC

jade nest
#

I am not able to understand you.

#

And if you don't have receipts then you won't be able to recover your account

cyan thicket
#

@jade nest I lost my Gmail account and I cannot access the account. All account information has changed and he does not have any means to enter the account gmail

worn pumice
#

Hi. I repair the game ( routine repair) but still to don’t works Antialiasing on iOS. Any solution?

jade nest
worn pumice
#

Happy new year. Thanks 😅🙏

fallen widget
#

Crash problemsuspicious

gritty glade
#

@wintry turret RP elite crate worth ( 2 RP) is not Available for this season.

jade nest
cyan thicket
#

@jade nest There is only a 2020 receipt

jade nest
#

Then provide them with that@cyan thicket

jade nest
fallen widget
#

in match

jade nest
#

Explain your issue more clearly@fallen widget

cyan thicket
#

@jade nest I gave them this and they didn't respond to me

eager osprey
#

the 2nd and 3rd team in NA server PMCO ranking are hackers. Will they be disqualified from PMCO?

#

@warm wren

jade nest
cyan thicket
#

@GriFFiN#٠٦٩٤ This is a message in which I was replied: Welcome, combatant. Thank you for contacting PUBG Mobile Support!

I am pleased to inform you that the feature to unlink accounts is now available and you can now unlink social media accounts linked to your game.

However, we ask that you carefully read the terms of the link canceling feature and confirm your understanding and commitment to it before using this feature. you can find

jade nest
#

Start a new conversation and start from beginning.@cyan thicket

fallen widget
#

@jade nest when i enter in a match the game auto close

chrome cedar
#

Hey there, one of my friends account got banned for using DNS 1.1.1.1. Is there a way his account could be recovered!? Mind u, he’s an IPAD MINI player..

jade nest
fallen widget
#

Nooo

jade nest
cyan thicket
#

@jade nest Did I lose my account and I couldn't cancel the link of the hacked gmail account from my account? We have the phone number linked, I have Apple linked and he has gmail in the internal link

jade nest
#

@fallen widget Feel free to report the issue in #old with id, device,wifi/data, country

marsh sage
jade nest
#

@marsh sage This BETA issue on Ios will be fixed soon. Please wait for its update

marsh sage
#

Ok

jade nest
cyan thicket
#

@jade nest Thank you. I will reconnect with the customer service😻

drowsy heath
#

😕

jade nest
#

@drowsy heath India?

drowsy heath
#

Oh ye

jade nest
#

You know the answer already

drowsy heath
#

Bruh 😐

night cloak
#

Hello

#

I have a problem

cyan thicket
#

What is this message about? What is the alias (name and surname) of a social media account or email address?
Please provide us with the account link (for preview)

jade nest
jade nest
night cloak
#

My account was accessed by a stranger and that person banned my account. I want to mention that I gave a lot of messages to the service

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

cyan thicket
#

@jade nest Okay, thank you, all respect, sorry for bothering you

jade nest
#

No worries

drowsy heath
#

Any other way to play pubg? Griffin

bleak tusk
jade nest
jade nest
bleak tusk
#

It doesn't works i have tried all the possible options

jade nest
bleak tusk
#

Yes! I have tried solo and squad too

jade nest
bleak tusk
#

Ok thanks

tired dune
#

What a great developer of PUBG

It wasn't enough a month to fix a problem anti-aliasing ?

celest shadow
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @zealous yew.

#

In case you need a proper answer, here it is.

wintry turret
sick shale
#

You can complete it in the feature.

wintry turret
#

Future, I know that, but how to complete it, what royal pass crates should I open

sick shale
#

Weekly crates (Elite crates)

jade nest
#

The crate which you used to get after completing 10rp missions (200RP points)

drowsy heath
tired dune
#

What a great developer of PUBG

It wasn't enough a month to fix a problem anti-aliasing ?

#

achivement Weekly crates (Elite crates) also

storm flumeBOT
#

Please use #matches to share custom match details, @earnest heath.

earnest heath
#

My bad

celest shadow
#

No worries!

ocean bridge
#

Is there going to be a New qualification stage for Fall split?

thick girder
#

Can I ask questions here

night cloak
thick girder
#

Ok

#

If I clear my data and cache of pubg mobile will my progess and account and other stuff on my account be deleted if I linked my account to a play games account

tight hound
#

My account was stolen, what should I do?

night cloak
night cloak
thick girder
#

O so my account and stuff on it wont be deleted

night cloak
#

No

thick girder
#

Ok

tight hound
#

How to contact

night cloak
tight hound
night cloak
tight hound
#

How long to wait for an answer

jade nest
tight hound
#

They entered my account with a one-time code and linked some kind of Facebook

night cloak
#

Getting "Parameter error 2123" when I'm trying to login

jade nest
#

Email logging in?@night cloak

night cloak
#

Yes :(((

#

I signed out and tried to sign in again and since then I haven't been able to get in my account

jade nest
#

eMail login is currently in beta phase.So there are issues with that.Until then you can try logging in with different social media if you have linked. Or just try again after few hours

night cloak
#

No I haven't linked any other social media

#

Can I contact someone for help? Because I have tried after 3 4 hours and the issue remains the same

ember bluff
#

Are pmco mails out?

#

🤔🤔

hallow gulch
jade nest
#

Make sure to Read the pinned message there

eternal arrow
#

When will bonus challenge resume??

jade nest
#

Which Country?@eternal arrow

vale kraken
#

Hey ,can i get the pmco Africa discord link?

near folio
#

Hey in week 5 ez mission the normal 125rp point mission is missing what to do ? When it will fix 🥴

jade nest
celest shadow
vale kraken
#

I haven’t seen any link to Join the pmco Africa discord

celest shadow
#

@thick girder

near folio
#

Hey in week 5 ez mission the normal 125rp point mission is missing what to do ? When it will fix 🥴 any solution please

jade nest
near folio
#

I have done that 🥴

#

Is there any other ?

celest shadow
jade nest
#

If you have already completed that then you also have got the points.The missions not showing is just a visual bug

vale kraken
#

Pmco Africa discord link?

celest shadow
vale kraken
#

i can’t understand anything 😭

slim helm
#

Hello

#

Pubgm officals my pubg game is not opening

jade nest
near folio
zealous estuary
#

Please can anyone assistant me

vale kraken
jade nest
zealous estuary
#

My account got hacked from Twitter and i can’t access to the account

📎 image0.png
lime nexus
#

@zealous estuary tell me the specifics and ill help you

zealous estuary
#

Thank you

jade nest
brisk bronze
#

im sorry but can all of the pubg related files be transferred over to an sd card and still be playable?

vale kraken
jade nest
lime nexus
#

I linked my fb to my account a week ago and now today i login it unlinked

jade nest
hallow gulch
zealous estuary
lime nexus
#

@zealous estuary i understand i went through same situation and now i got my account back via in game support

zealous estuary
#

I wish this helped me bc I really love my account 😭

hallow gulch
zealous estuary
lime nexus
#

@hallow gulch but i didnt let me explain you: my account got hacked and hacker linked his google play account to my pubg account ... I went to in game support and gave them all the details ... Also the hacker changed the src version of my pubg which makes me unable to login. However suddenly his google play account unlinked and i then linked again my facebook which hacker unlinked before

#

@zealous estuary dont worry you will get your account back it will take more than a month may be 2 but eventually you will have your account back

#

@zealous estuary also tell me how he get into your account i might guide you

zealous estuary
#

I click something on Facebook then he asked my for my password in Twitter my password I usually put it in face by accident it opens

lime nexus
#

@zealous estuary ohh i see tell me if you linked your pubg account to your number or email?

zealous estuary
#

I have my game Center’s only link with Twitter

lime nexus
#

@zealous estuary come in private

jade nest
#

If that contains a discord server link then yes.Join the server and confirm it yourself.

#

@warm oyster ^^

#

For further information read #pmco

lime nexus
#

@jade nest can answer to my query plz?

onyx cairn
#

Please delete the screenshot as it contains sensitive information. @warm oyster

strange drift
#

@onyx cairn posso te contatar na dm?

onyx cairn
#

You should better read it before sharing screenshots of it.

#

Posse me English only.

jade nest
#

@lime nexus can you plz let me know what your query is?

strange drift
#

@onyx cairn can i hire you at dm?

lime nexus
jade nest
onyx cairn
#

Can you delete this message, please? @celest shadow

lime nexus
#

@jade nest my issue is why my facebook got unlinked all of a sudden after linking again ?

paper summit
#

Hello, a friend's Facebook account was hacked and the pubg account was stolen. What can we do?

lime nexus
#

@paper summit go to in game support

ocean arch
#

Pubg server issue back again!!!

jade nest
jade nest
lime nexus
#

@jade nest i hope this will work cuz thats how hackers google play account got unlinked and now it happens with my facebook

strange drift
#

@onyx cairn my team qualified by qualify pmco Brasil 2021, however, we did not receive a confirmation email, but a waiting list, as I have data that did not reach our average and are confirmed with the email, you can help me about this?

onyx cairn
#

Check #pmco @strange drift

hollow hedge
#

what is the best way to report someone who intends to sell his account if I have enough evidence from different discord servers, his YT channel, etc. ?

paper summit
#

Can I restore the account via Gmail for the account, but it is not linked to the Gmail account, only Facebook and Facebook on the same Gmail؟

jade nest
hollow hedge
brave minnow
#

If a teams player id gets banned during qualification. Will the team disqualified?

night cloak
#

@hollow hedge If there is no mention of selling/sharing the account on their in-game profile, nothing can be done. As screenshots or video of accounts can be compromised.

jade nest
hollow hedge
night cloak
#

@brave minnow If the team/team member cheated during the qualification, the team will get disqualified. If they cheated elsewhere and got banned, the team won’t get disqualified but you really do not have a chance to get selected with three people as the competition is high enough.

zealous estuary
paper summit
jade nest
paper summit
jade nest
#

Didn't you have any other social media linked to your account?@paper summit

paper summit
#

Gmail works and it is the same as the Facebook account

jade nest
light steppe
#

@onyx cairn a team that have lower points than us qualified for pmco wildcard and not us how is that possible?

onyx cairn
#

Interesting how you can know that as nothing has been published yet.

Please check the latest messages from #pmco-support as this channel is for game-related questions, only.

night cloak
#

Any help ? I play on ios and after someone hacked my account now I get this msg ! I had returned my account but now im unable to log into it

📎 image0.png
#

Where is hacker?

jade nest
night cloak
#

@night cloak Unfortunately, there’s no solution to this problem as of now. blobunamused

#

Thank you for your fast reply !! Thanks a million ! I have time to wait , good this my acc is in my hands

eager osprey
#

Are the invitations email for all the region been sent already?

onyx cairn
night cloak
night cloak
#

k/d atro 12

#

Why aren't they banned?

#

@night cloak There is no such information, unfortunately. Keep an eye on #news for patchnotes.

warm bluff
#

Please keep Runic power forever ❤️

night cloak
#

@warm bluff Feel free to share your feedback in the #old channel. The devs will look into it. blobamused

light steppe
#

@onyx cairn the team that qualified is a friend of mine and has lower points than us n they got the mail n i havent

zealous estuary
onyx cairn
#

You did not read #pmco, @light steppe.

lofty vapor
#

Hi Soldier,

Thank you for reaching out to us!

We apologize for the inconvenience caused. We understand that you are facing a login issue in-game.

We would like to know if you have logged to the game from more than one device then update the game to the latest version and then re-login and check again. If you are still facing then let us know to check and help you further.

We would also like to know if your account was hacked or not.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Do not hesitate to contact us if you need any assistance in the future.

Best regards,

Valentine K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
Case " Src Version newest Hack" Gg tencet how to waiting? My Rp got alot mission to do, dont waste our money please

📎 Screenshot_2021-02-11-01-35-42-841_com.tencent.ig.jpg
#

Less Talk More Actions.. alot people through same thing please fix it, Time never stop

onyx cairn
#

Just follow the steps written in the mail.

lofty vapor
onyx cairn
#

Does not look like. Answer their questions so they can take actions.

pearl hamlet
#

i cannot change my region

light steppe
#

@onyx cairn i have read but what i do not understand is how did a team that has lower points than us got the mail and not us?

pearl hamlet
#

can anyone help

dense star
light steppe
#

Not just us another team is having the same issue who have even more points than us pls help @onyx cairn

lofty vapor
#

u can talk but u cant same our problem with someone else

#

Gg

dense star
night cloak
onyx cairn
#

Please check the latest messages from #pmco as this channel is for game-related questions, only. @light steppe

dense star
tight turret
#

Once again hello wanted to tell the trouble of another, playing in the mode of subway took off the Internet after a while I go into the game, and I have nothing with no weapons or armor at all, I ask to understand my problem as soon as possible please

  1. Id: 5177371242
  2. Honor 10
  3. Wi-fi
  4. Russia(server Europe)
onyx cairn
#

I cannot help you as you have to read and understand it by your own. pubgmshrug

peak comet
#

@onyx cairn hey bro can you let us know why in pmco a team which had less points than us got selected to the next round and got a mail and several teams that had more points than them still didn’t get selected can you please explain bro

onyx cairn
#

Please check the latest messages from #pmco as this channel is for game-related questions, only.

winter vector
#

@onyx cairn can you please open your dm it’s a very important thing please dm me I can’t dm you

unkempt estuary
#

Where can I use the red letter password??

onyx dagger
#

May I know what is the issue, @winter vector?

#

Sadly, I did not understand what did you mean, @unkempt estuary.

night cloak
onyx dagger
#

Try restarting the game, @night cloak.

strange drift
#

I couldn't solve my doubts by #pmco @onyx cairn

winter vector
#

@onyx dagger it’s a issue about pmco we can’t solved her

night cloak
onyx dagger
#

Watch your language. @peak comet

onyx cairn
#

Watch your language if you want to contact me...

rapid helm
#

@onyx cairn the channel pmco support is closed

onyx dagger
onyx cairn
#

Because you guys have to read.

onyx dagger
rapid helm
winter vector
#

@onyx dagger if you can can we chat in dm?

onyx dagger
#

If about PMCO, Daniel. 🤷

night cloak
winter vector
#

Daniel?

onyx cairn
#

Please check the latest messages from #pmco as all your questions are answered with the latest messages.

This channel is for game-related questions, only.

thick garnet
#

someone link my account with email how can i unlink the email ?

hallow gulch
#

Instead of continuous asking, please fully read what's written in both #pmco and the channel's pinned messages. What's mentioned there solves your questions.

light steppe
#

@onyx cairn the support channel says the top 32 teams would qualify in each region that doesnt mention anything about a lower scored team qualifying

karmic basalt
#

What should I do

onyx cairn
#

Please delete the screenshot as it contains sensitive information. @zealous estuary

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @zealous estuary.

zealous estuary
storm flumeBOT
#

Please refer to subpoint 4.6 in #faq for further information, @karmic basalt.

onyx dagger
#

Let's hope for the best, @zealous estuary!

onyx cairn
#

I won't answer any other questions regarding PMCO in this channel as everything you need to know has been said.

gray nimbus
#

Can I know when pubg mobile india will come

zealous estuary
onyx dagger
#

As we provide community support only for the global English version of PUBG MOBILE here, @gray nimbus, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

winter vector
#

It’s very funny I just ask some questions you are her staff it’s your job to answer the people you guys always say read this read that I read already Allthing but the answer was not in
@onyx cairn

thick garnet
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @thick garnet.

night cloak
karmic basalt
#

@night cloak uninstall

#

Then install the game

#

I had same problem

#

Yesterday

night cloak
#

Ok

onyx cairn
karmic basalt
#

What should I do

#

Am not able to login

#

@night cloak or use DNS

sick shale
#

Where are you from?

karmic basalt
#

India

sick shale
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

violet temple
#

Please say what can i do to enter the game

#

I need to rank up my rp and tier

#

But i can’t enter with my account because it writes that I have joined with newer version

sick shale
#

Contact customer service from login screen please, @violet temple.

night cloak
violet temple
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
#

Hello
Please help me and submit my case to the respected team to resume the procedure that was done on my account
My account has been suspended from the automatic download of malware due to the advertisements appearing on many applications.  I did not notice this.  I ask the esteemed team to restore the appearance of my account and log out as soon as possible according to this message.  I am addressing my case to you.
History of the ban
2020/12/06

iD 5195206112 @PUBGMOBILE
Please pleas pleas help me

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

night cloak
#

Ok