questions

[icy prairie]

He is hacking

I found a teammate who is hacking

[night cloak]

#cheater-reports with his id and nickname

Also, leave the game so u can avoid from getting banned.

[solar girder]

May I know what steps taken on my complaint

[carmine needle]

his username was Thanos but with symbols before and after .. and thanos also was in symbols ...
will he never get caught ?
i want mods or administrator to answer me ..
how was he able to troll the game developers ..
it's really unbelievable .. he must have played a lot of games to reach conqueror ..
how was he never caught by the game anti cheat ?
this is ridiculous .

[scenic gull]

Can’t log in by email?

[grand fable]

My account was banned without doing anything wrong

[polar marsh]

@grand fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Can you take a screenshot of your region in settings?

[night cloak]

Now im from iraq but I changed it to another one and I can’t change it soon

@sick shale if anyway you know please help me

[carmine needle]

@sick shale look at my message on this cheater .
why noone is replying to me to help catch this hacker ?
does that mean he will never get caught as he was gloating with me and he has trolled pubg developers ?

[sick shale]

It's a specific-region event and it won't be available since you have changed your region.

[night cloak]

You mean I wait until it unlock for change

[opal ravine]

there are hackers that are way more intelligent than pubg developers and they counter the ban system by providing updates to cheats and hacks each season .
you won't be able to eliminate all hackers in the game .
you must bear to play against hackers .
it's unfortunate but the hard reality .

[alpine flower]

hmm if you knew he was a hacker why didnt you report in the first place? like having a hacker friend is not fair
for the cheating thing if its real he will be eventually banned by the system
system needs no video proofs for some hacks no worries if he hacked he will be banned

[night cloak]

@sick shale please help me if anything help me to change it again please do it, it’s about more than 50 days I waited for changing my region but to long time.

[alpine flower]

cant help buddy

then he must be trolling just you we cant help with that though if you can find his id report if not we cant help
just hope that system will detect the hacks and he will be banned if he indeed hacked

[opal ravine]

@alpine flower if the guy was never caught until he reached conqueror and now he is not using the hack anymore .
then i think he will never get caught ...

[alpine flower]

he must be trolling you then
lets move on to #chat or #pubg-mobile
lets not chat here please

[minor river]

good day. the question is. if your account is hacked. what to do? how to get my account back?

[alpine flower]

contact in game customer support

[jade nest]

If you have clip of him cheating then you can report him in #cheater-reports .Read the pinned message there for further information

[minor river]

OK. thanks

[carmine needle]

i do not have clips of him .
it really pisses me off that he is trolling me and all pubg developers by saying he overcame the ban system and that noone will be able to do something .
it really pisses me off @jade nest

[alpine flower]

how did the hacker hack? did he link his social media or he hacked your social media?
|| secure your social media then contact in game support||

[jade nest]

Its not possible to revoke a ban,he is lying and now there is no need to converse here any further.

You definitely are new in-game.If a cheater gets banned then its not possible to revoke the ban no Matter what.

[opal ravine]

@jade nest what i understood is the hacker didn't revoked a ban but instead was never caught until he reached conqueror . and now this hacker has stopped using hacks (supposedly because he already reached his aim which is conqueror) . now the hacker is apparently gloating that he will never be caught and he is trolling the guy and all the pubg team . this is what i understood . innit @carmine needle ?

[alpine flower]

@opal ravine if you have something to suggest put it in #old and dont continue the chat here
contact a mod to get unmuted

[idle hinge]

Hello , any MOD ? I need to speak with someone . 🤗

[alpine flower]

whats the problem? mention it here if pubgm related

[idle hinge]

It's about one streamer

I need to speak with one Admin in private

[alpine flower]

streaming what? hacks? report in #cheater-reports

[idle hinge]

Not about cheats .

Him doing a charity stream session

And him dont donate money for children .

[alpine flower]

lets go to #pubg-mobile please

[idle hinge]

Ok

[minor river]

hacked a facebook account and took away an account in pubg mb

[alpine flower]

then secure you social media and then if the hacker has linked any social media contact in game support to unlink it

[minor river]

OK. let's try. thanks

[alpine flower]

use this kinda convo if he has linked his social media

@minor river ^^

[hallow gulch]

That pic is not clear, here.

[minor river]

I just did it. they wrote to me that your account is blocked and we cannot help you with anything.

ok let's try again.

[royal timber]

I cannot save graphic setting for Anti- Allising in game .Im using iPhone XsMax.

[vagrant iris]

Who do I contact to report this hack selling Facebook Page? It has over 1000 followers and they are even boosting their posts.

[feral forge]

this graphics option is temporarily disabled. you will be able to enable it again soon. please wait for further information and updates.

@vagrant iris dm an admin

[royal timber]

Hi Dear ,Do you experience the same problem like me?

[feral forge]

yes, everyone does. should be fixed soon

[royal timber]

@digital veldt

[sterile merlin]

how to fix the error 68222977

[jade nest]

Provide a screenshot of the error@sterile merlin

[sterile merlin]

там на русмком

there on the Russian

endless resource preparation

I downloaded the game and there this

[deep thorn]

Why was my account classified while I was not cheating?

[polar marsh]

@deep thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty glade]

My Server Is KRJP, and i am conqueror this season, if today i switch Asia server ( Platinum 2), then Next season I Get conqueror title and effect?

[feral forge]

yes. it counts the highest tier that you have reached. @gritty glade

[jade nest]

@sterile merlin restart your phone and try again.If still problem persists then use DNS changer at start

[gritty glade]

@feral forge thanks

[royal timber]

Thanks dear

[sterile merlin]

What is the Changer of DNS at the beginning?

[jade nest]

Refer to #faq 4.5

[sterile merlin]

I rebooted the phone didn't help

[jade nest]

^^

[sterile merlin]

ок

Oh oh... I don't know all about it.

Try to figure it out.

[abstract eagle]

anyone from admin?

[jade nest]

Why do you need an admin?@abstract eagle

[sharp flare]

No

[abstract eagle]

@jade nest isn't stream sniping cheating?

we have been facing from 2 months

want to ask about it @jade nest

[night cloak]

it is, report the person who's doing it in game

[tidal timber]

@jade nest hey my phone supports the game with graphic smooth and high but when i play any game my fps up to 60 is that normal ?

[jade nest]

What is your device?

[tidal timber]

@jade nest oppo f 11

[abstract eagle]

@night cloak already done

he has already got 200,300 reports

[night cloak]

There's no way to avoid stream snipe, I recommend to close your RP if your rp is high so you wont be known

[abstract eagle]

@night cloak we have only one team doing it

they watch stream and play

from 2 months

[night cloak]

Then Im sorry there's no other way other than report

[sick shale]

Put a delay, We can't help you with this.

[abstract eagle]

yeah we are reporting thank you for your time

[jade nest]

@tidal timber Smooth+High is basically 30fps and if the fps metre is showing 60fps then it might be the issue of the inbuilt device fps metre which is showing wrong fps

[compact depot]

Hello

[tidal timber]

@jade nest but i feel game is too smooth like 60 fps

[compact depot]

I want to know some info

[jade nest]

And this is not cheating.He is not hacker.He just used the ice rune to his advantage.@night cloak.Its invisible because its Bugged

[compact depot]

Pakistan official server is in which region?

Plz tell me

[night cloak]

can anyone help

[compact depot]

With real info

[night cloak]

this happens when I try to install. pubg lite

[jade nest]

This is pubgm support.Not pubg support

[jade nest]

Refer to #735483472432594994 3.1

[tidal timber]

i will go to the group stage pmco tournament so there is no any problem about this 60 fps ? @jade nest

[compact depot]

@jade nest what?

Just tell me about pakistan official server

[jade nest]

Did you use gfx to do that?

[night cloak]

Pubg lite PC has its servers closed

[tidal timber]

@jade nest i used it for a week but when i knew that give ban i deleted it

[jade nest]

Join Pakistan official pubgm server and ask there.They will assist you there.You can find links in #735483472432594994 3.1

[jade nest]

That is the reason the fps metre shows 60fps.Reinstall your game to avoid any suspension.As gfx changes in-game files.It will cause ban.
DM a moderator/admin for the unmute

[night cloak]

can anyone help me with my pubg lite installation

I get this error

[jade nest]

Already told you this is PUBG Mobile Support.
Ask that in PUBG PC server

[night cloak]

idc go away

[jade nest]

@sick shale ^^^

[night cloak]

@scenic gull ^^ idiot smh

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[celest shadow]

You are in the wrong server, and there is no need to be rude here, @night cloak.

[night cloak]

waste man

[frozen pollen]

Can anyone help me to understand rating point system ? I trying push in duo but i geting so much less point example 4 kill second rank still i got only 7 point and sometime even one two kill and sixth around rank can got 10 plus point

[storm flume]

Please do not use languages other than English, @sterile merlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[merry river]

We're sick of S12K.

[celest shadow]

Please refer to subpoint 3.3 in #faq for further information, @frozen pollen.

[celest shadow]

You are free to share your concerns in #old.

[sterile merlin]

I'm angry

[celest shadow]

How can we help you, @sterile merlin?

[ivory garden]

What about this achievement? 😦

[lime totem]

Please fix Anti Aliasing...

[merry river]

Because of That Gun - I Ate As Minus As 1070

[jade nest]

You will be able to complete that achievement from Next update

[ivory garden]

Uh... thank you!

[warm solstice]

I’m unable to login it’s give me this error the account has been logged in from newer version but I go the latest please help!!!

[feral forge]

contact the in game customer service. only they can help you with this issue.

[jade nest]

It seems like someone logged your account into an unauthorized version of the game.Change your details of the social media linked in Your pubgm Account and also enable 2FA.

And you will have to wait for the update of the game to login back.Further information can be obtained from in-game Customer support.

[warm solstice]

I did but they ended the conversation that actually sad

Can you please try contacting them I spended a lot of my money on the account

[jade nest]

^^^@warm solstice

[warm solstice]

I tried everything litrally

I even switched the devices

[jade nest]

Are you even reading the full message?@warm solstice

[lost badge]

Hello, can the authorized contact me?

[jade nest]

Regarding?@lost badge

[lost badge]

yes

[polar pilot]

Can I finish Melee mastery with fist?

[jade nest]

No@polar pilot .You need a melee weapon to complete that

[feral forge]

no.

[limpid heart]

Hi GoodDay .To PuBG Official Helpers.... We need Some Help Becuase our leader pнDтツMrsKI has Been Hacked by another User TS ZAEYM. when you see on that picture.. its very obvious that we get some bad issue about the Hacker... he Kick out all some elites and specially a Leader. We need to help us because We so love our clan (lvl10) max clan. .... Please Report this to all official pubg Support.... To fixed it 😓😢 we have a Long time Journey from our clan....

[lost badge]

I want to sell epin, what should I do

[jade nest]

For your info clan can't be hacked until someone gives his own leadership to the other user.

And report him through in-game report.

[jade nest]

What is your issue? Can you elaborate?

[rugged atlas]

Hi
Why I can't send popularity to one of my friend it shows the person has blocked you even though he's in my friend list
Any solution?

[limpid heart]

she gave accidentally a code but I dunt know whats that mean....

[jade nest]

Nothing can be done now.If you have issues report him through ingame report.You can make a new clan.
That clan cannot be retrieved back until the owner decides to transfer ownership

[snow lintel]

This guy didn't save me while he finished the team, and then I asked why he didn't save me

And then I came to him but he grenaded me

Idk why

[alpine flower]

sorry? he killed you or a enemy?

[alpine flower]

report in game

[snow lintel]

He killed the enemy and it was clear

[snow lintel]

I rage quit

Too toxic

Wasted my time

[rugged atlas]

Hi
Why I can't send popularity to one of my friend it shows the person has blocked you even though he's in my friend list
Any solution?

[limpid heart]

on that picture you will see who is a hacker , but if you can make a little help from us its very appreciated...

[snow lintel]

Why are you so obsessed with this?!

[jade nest]

He might have blocked you previously in-game.Ask him to check it.

[rugged atlas]

His blacklist is clear their is nobody

[jade nest]

You can report the player through in-game report from the verbal-abuse,griefing section

[lost badge]

I have a Epin web side in Turkey and I will sell this webside . What should I do in this topic ?Who should I talk ?

[jade nest]

@celest shadow ^^^

[celest shadow]

You have been answered earlier. Individuals cannot sell UC to others.

[snow lintel]

Thx for the suggestion, but tbh these toxic people will not change

So reporting doesn't do much but mark them suspicious

[limpid heart]

A code only he taken, but he can hacked us ? surely we did not pass thru another user to be a leader. ,

[jade nest]

Repeated behaviour like that will be penalised accordingly

[limpid heart]

NiFFirG can u help us ?

[jade nest]

Ask him to check again

[jade nest]

@limpid heart ^^^^ already replied.

[icy pasture]

How I can know the reason of ban I'm using korean vierson ?

[polar marsh]

@icy pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@autumn wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neon sleet]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neon sleet. Remember to read through #faq before asking questions in the support channels.

[neon sleet]

Hello, PUBG

My iD :5193392393
Device : oneplus6t , iphone11
Country: Saudi Arabia

My Twitter account has been hacked

And I have linked in my email with account with [e-mail]

But there is a problem when I click on the "Go" icon. The code does not reach me on the email and I get an error (parameter error 2123)

Please, sweet problem, so that I can log in and cancel Twitter because the one who hacked Twitter is playing with my account, now help me

[alpine flower]

edit the message and remove the email id (we dont need it)
and contact in game customer support

[jade nest]

Please contact the customer service via the in-game settings for further assistance.

Email login is still in beta therefore there is currently issues.Please try logging in later.

[lost badge]

@celest shadow

[neon sleet]

I need cancel twitter how?

[lost badge]

midasbuy turkey web site

[alpine flower]

refer this conversation

[neon sleet]

المحادثه مو واضحه

[storm flume]

Please do not use languages other than English, @neon sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[neon sleet]

The conversation is no good

I can’t see

[alpine flower]

sorry for the poor quality refer this
is it clear ? clear for me though

[hallow gulch]

Contact the support team at midasbuy for your purchase related issues/questions.

[neon sleet]

Can you talk with me in telgram

[alpine flower]

nope sorry

[untold anchor]

I would like to talk to an admin if it's possible.

[neon sleet]

You arabic?

[alpine flower]

for what?

[untold anchor]

I have my reasons, I want to talk to an admin.

[alpine flower]

is it pubgm related?

[hallow gulch]

Ask in #discord and wait for an admin to reply back to you.

[untold anchor]

Yes.

[inland turret]

hey 22 day without helping to change the server

changed by bug on game can you help me or eaiting your help for 100 years ?

[polar marsh]

@untold anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

That's 22 days gone from the given cooldown, please be patient and wait for it to end.

[inland turret]

i cant what the heck guys how that

so much 60 days it should be 15 days its good

[celest shadow]

A server selection cooldown reset has been issued out to your account previously, @inland turret. This was a one-time service, and you cannot ask for this repeatedly.

[inland turret]

yes so long

[celest shadow]

Feel free to share your feedback in #old.

[inland turret]

60 days i ask to let it 15 days

[alpine flower]

#old

[inland turret]

i know i mean in the first time by bug and next time i should wait 60 days why , i suggest to let it 15 days only

[night cloak]

My ping 180 packet loss 20% (:
why pubg?

[inland turret]

long time 60 days to change server in game🤣💔

[night cloak]

More game -100

[celest shadow]

60 days is the cooldown for the server selection. If you are unhappy with this system, I suggest using #old to share it, @inland turret.

Please move to #chat or #pubg-mobile for further conversations.

[frail verge]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frail verge. Remember to read through #faq before asking questions in the support channels.

[stark bolt]

hello, can someone help me?
my game keeps crashing on my ipad pro i can’t open it since yesterday. i even uninstalled it and installed it again but the problem wasn’t fixed.

[jade nest]

Beta? Or normal version?@stark bolt

[stark bolt]

normal version

[kind gorge]

Hello
How can I get( Dima help)?

[alpine flower]

dima help? please describe your issue

[jade nest]

I will suggest you to backup your important ipad data and reset your ipad.It might be something related to ipad issue.

[fathom stump]

hello, why are players getting banned for playing cheer park??

[night cloak]

For 10 years, I had an obstacle at the amusement park for no reason.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proper crest]

hello ... i changed my server by mistake to middle east server and i want to get back to Europe server .. can anyone help ???

[fallow mason]

you need to wait the cooldown to get over.

[proper crest]

OMG 60 days ??? i cant

[eager hedge]

hi

i got banned for using an app that allows the fps to go higher

[polar marsh]

@eager hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@brazen bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[long kettle]

Same question

[last flicker]

Hello pubg mobile team
I not did any illegal operation and i didn't break any rules then why my account is banned

[polar marsh]

@last flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid flame]

I want to know what’s my account’s country and i want to change it

[sick shale]

You can find it in basic settings

[wise tree]

What happens why accounts are attended at the fun gathering

[fluid flame]

This is my problem.. i couldnt find it ..its hidden idk why or how to fix it

[tawdry urchin]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5810076469
The name of the account user『MR๛ABDO』1

[polar marsh]

@tawdry urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

You can't change country/country if your account is registered in the EEA countries, @fluid flame.

[fluid flame]

What is EEA countris 😢

[sick shale]

European Economic Area

[cold drum]

hello

can i ask one thing

[sick shale]

Ask

[cold drum]

sensitivity code is only sensitivity or

sensitivity and layout control

[sick shale]

There are 2 different methods, One for for control layout and the other for sensitivity.

[fluid flame]

I think it is 🥺😖

[hoary nebula]

Hii

Can anyone help me with changing server from north america to asia i changed by mistake😭

@sick shale

[jade nest]

You Will have to wait for the 60 days cooldown period to change your server back

[hoary nebula]

So there wont be any way to change it tho

[jade nest]

^^^

[lofty vapor]

Hello I am from malaysia want to ask why I did not log in to my pubg account at 12.00am at night he issued that I can not log in because the account was renewed and said my old version while before that at 8.00 pm I can play and my friend saw my id has left the clan and discarded all my friends list. I tried to ask a friend who knows about the latest hack that uses the "Up Src version". I have been playing for a long time from season 2 to season 17 and have made purchases such as Battle Pass. I hope Tencet can solve the problem because there are players who suffer a lot of losses
(I hope you understand my english writing) ps my id right now had been ban 1 day on 4.05am Malaysia time
id user 513236750 device redmi note 7

[vast totem]

Hello where can i found beta version? @lime juniper can u help me please ?

[alpine flower]

refer pinned messages

[celest shadow]

Hello, @vast totem! Please refer to the pinned messages of this channel for further information.

[storm flume]

Please refer to this channel's pinned messages for further information, @vast totem:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vast totem]

Thanks,habibi !

@celest shadow Thanks much love!❤️

[hoary nebula]

Thanks

[opaque oak]

Hi, my account was banned although I didn't use anything! Please review the ban!

[polar marsh]

@opaque oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pastel bison]

My account is stolen

[alpine flower]

how was it stolen? like a hacker linked his social media or describe please

[hoary nebula]

Anyone knw a release date of v1.3.0

[storm flume]

We currently do not have a specific release date for the upcoming update, @hoary nebula. Once we do, we will publish further information in #news.

[pastel bison]

My social media account is hacked and i can't get my twitter account but i was linked my game account with my phone number

[hoary nebula]

Expected date even ??

[alpine flower]

nope

[hoary nebula]

@celest shadow

[hoary nebula]

Thanks

[alpine flower]

so you can login?
first recover the twitter account and contact in game support

and if the hacker has linked his social media account follow this convo

[pastel bison]

Ok i will try

[jade nest]

It already says,it is not accepting additional responses at this time.

[vast totem]

I'm gonna cry 😭 but thanks for helps much love

[night cloak]

guys how to unlock bonus challenge in gameloop? please help.

[clear spindle]

It is limited to mobile and you can't play those in an emulator, @night cloak.

[night cloak]

i cant unlock? thats so bad...

[polar marsh]

@lament axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i want to unlock bonus challenge any file ? or something

[jade nest]

Read this and these all causes ban.
Even modification of the in-game files

[night cloak]

yes but so add for every country because someone is playing bonus challenge and why can't i play too? someone getting nice guns,sets but me i cant..

[jade nest]

Play on mobile to get bonus challenge.Its a mobile game not pc game

[hoary nebula]

Hi any mods can u dm ? If possible

Anyone who can help

[jade nest]

Help regarding?

[uncut glade]

I want to unlink my account from Gmail, how and whether or not it is deleted

[hoary nebula]

@jade nest can u check dm if possible

[night cloak]

but i dont have bonus challenge mobile too

[jade nest]

Bonus challenge is only available in few selected Regions

[night cloak]

yea and thats so satisfied.

[jade nest]

Email or google play games?

[uncut glade]

Gmail

[jade nest]

You can Unlink it manually from your settings

[uncut glade]

But I don't have manual cancellation

[jade nest]

Provide a screenshot and mark what you want to Unlink@uncut glade

[uncut glade]

1 minutes

@jade nest

[jade nest]

You will have to link another social media first to Unlink it.2social media should be linked first.

[uncut glade]

If you link the account to something else, will it be canceled?

[hoary nebula]

Link to fb or twitter and u can unlink it

Have to wait 7 days without login in from the link u are unlinking

[uncut glade]

Ok

Thanks

[simple cairn]

Is having a QR code as pubg profile against PUBG policy

[hoary nebula]

Why using qr code

[clear spindle]

You can have a profile picture as long as it's not inappropriate, @simple cairn.

[simple cairn]

It’s a rock roll

Rick

[violet temple]

@clear spindle

[simple cairn]

I don’t think that is inappropriate

[violet temple]

Can you say me how i can enter with newer version if mine is the latest

[clear spindle]

You'll need to wait for an update.

It's fine, @simple cairn.

[violet temple]

But i can wait so long

[robust geyser]

What happened to 'crew'
can't seem to find it!

[arctic lintel]

That may depend on where the barcode leads to.

[storm flume]

Please refer to this channel's pinned messages for further information, @robust geyser:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[simple cairn]

It’s youtube

[arctic lintel]

As long as its not inappropriate then its fine.

[violet temple]

But how i entered with newer version if the update has not presented

[robust geyser]

it will be added v1.3.0
gotcha

[violet temple]

Can you say when the update comes

[storm flume]

We currently do not have a specific release date for the upcoming update, @violet temple. Once we do, we will publish further information in #news.

[lofty vapor]

its 12/1/2021 right?

new update?

my id got hack and my pubgm account cant login becuz im old version if i touch some file its might be risk for me to be ban

so which one im gonna choose becuz 2 thing got higher risk

[arctic lintel]

@lofty vapor Try uninstalling pubgm the reinstall and sign out of your linked email.

[lofty vapor]

this my account id this hacker just remove all i had

[lofty vapor]

risk??

[fierce night]

the one day b..n still showing up
i got one day ban and bronzed this ban error still not fix !

[fierce night]

ID : 5290309555

[opal ravine]

hello ... i have reported this but PUGM never took action ...
is it because it is a youtube streamer who injects a lot of money in the game ?
seems people who invest huge money in the game never gets banned .
how to make them banned ?

[abstract meteor]

From where u installed the game?

[fierce night]

app store!

[onyx dagger]

You may refer to this, @fierce night:
#questions message

May I know what is the issue, @opal ravine??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lofty vapor.

[opal ravine]

why action was never taken ?
because of a youtuber who invest money ?
there is a law for normal people and another one for youtubers ?
how does it work ?

[fierce night]

i know that , this is error b.n not cheatig ban

[shell crypt]

Hello, my account, like many others, was blocked due to shooting in the heels in tdm. I went to the selection by the checkbox and a group of people decided to joke at me, as a result, my account was banned for 10 years. help me please! I didn’t use third-party applications, didn’t change game files, played fair.
ID : 5182937055
Device : Ipad 2019 10.5 (Air 3)
Network : Wi-Fi
Country : Russia

[polar marsh]

@shell crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opal ravine]

@onyx dagger
i heard many people who invest huge money never get punished ... it also happened with a team named GLX where they used auto aim against me and they never got punished . i reported them but never heard anything

[onyx dagger]

If you do have reports about a cheater, you may report in #cheater-reports, @opal ravine.

[opal ravine]

@onyx dagger i have reported like a lot of times
but never got any response from the game
i think they protect youtubers you invest lots of money

that's a fact

[onyx dagger]

#cheater-reports.

[opal ravine]

or else i would have been noticed that i succesfully reported
ok

[onyx dagger]

Alright.

[opal ravine]

i will see whether they ban her
if not, then the game is discouraging us from playing because they protect those who invest money and there are no laws for them

is she is not punished then i stop this game .
can't be a law for 2 kinds of person
law should be for all

[regal quartz]

I can’t login for my account can you tell me why?

He tell me make update put I don’t have updated 🧐🧐

[onyx dagger]

I see.

Please contact Customer Service in-game about this, as only they can help you with Account related issues, @regal quartz.

[shy mist]

@opal ravine Report in correct format dude

[opal ravine]

however i heard from many sources that some accounts that invest huge money are protected

[worthy stone]

100$ (10 Royale pass)

[onyx dagger]

?? @worthy stone

Let's not beg, @snow sierra.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cunning yarrow.

[worthy stone]

Join

[onyx dagger]

Move to a Discussion channel, @worthy stone.

This is a Support Channel.

[cunning yarrow]

am just asking about solution

[onyx dagger]

You may refer to the bots message which has tagged you above.

[tawdry knoll]

Hi

[versed sonnet]

Please use #chat for general conversations @tawdry knoll.

[onyx dagger]

Uh? @versed sonnet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tawdry knoll. Remember to read through #faq before asking questions in the support channels.

[civic pivot]

My ping jumps to 400 every 3-4 minutes...

Using 12 pro max and game stutter and fps drop to 15 fps screen is freezing, this is happing for 3 days, is this cause of update of the game?

[long trellis]

I can't purchase anything in pubg help. Please

[jade nest]

Use this to buy uc for now
https://www.pubgmobile.com/pay

[jade nest]

Report in #old with id, device, wifi/data, Region

[long trellis]

I using this but i can't purchase

I get this error all time when i try to purchase

Before i don't have issue

[jade nest]

You will have to wait some days.Its better to not buy uc from Apple ID rn.
It will get auto fixed soon

[bold vault]

When will the new map be available for mobile

[woven sentinel]

Yo, my account has been banned for 10 years and I don't know why and I play on it since season 2, it's almost a year now without solving it I hope someone can help me, Thanks in advance.

[polar marsh]

@woven sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

In the next version which is v1.3.0

[tawdry knoll]

Hi My account was penetected and the penetration tied it by e-mail.
How I can unlinked?

[civic pivot]

Is the anti aliasing bug fixed for iphones? Why am i getting huge ping today all the day?

[bold vault]

And when will the next version come out

[jade nest]

There is currently no ETA

[bold vault]

Om

Ok

[vestal igloo]

why I cant open the beta version

[jade nest]

Wdym?@vestal igloo

[vestal igloo]

what is Wdym

[jade nest]

What do you mean

[devout plover]

can anyone help im stuck in a different server because of the room bug that happened a while ago and i got no response from the "feedback - bugs" channel

[tawdry knoll]

Can you help me please

[vestal igloo]

When I tap on the beta it dont open

[steady bay]

How can I fix this?

[jade nest]

Ios?@vestal igloo

[jade nest]

What is your issue?

[jade nest]

If you have posted in #old then Your id would definitely have been noted.IDs are being collected to assist in batches

[vestal igloo]

yes ios

[steady bay]

Can anyone tell me how to fix this glitch?

[tawdry knoll]

Some one hacked my account and he linked by email

I need to remove his email

[jade nest]

Go to settings > general > profiles > and click trust

[jade nest]

Contact in-game customer support.They will assist you.

[steady bay]

Hello?

Can I also get help?

[jade nest]

How long has that been happening?

[steady bay]

2 weeks

Or longer

I don't remember properly

But ik it's been 2 or more weeks

[jade nest]

Have you tried repairing or reinstalling?@steady bay

[lofty vapor]

hello sir how to get my account back becuz my device only had old version not newer version

[steady bay]

I reinstalled 3 times

[jade nest]

Plz Report the issue in #old and don't forget to mention ID, device,Wifi/data, Region

[jade nest]

Are you getting the prompt of logged in with the newer version of the game?

[steady bay]

After that?

[lofty vapor]

yes that it

[steady bay]

I didn't repair tho

[jade nest]

Just report the issue there.Community team looks on the channel daily.If it's bug then hopefully it will be fixed.You are not guaranteed a reply there

[steady bay]

How can I repair lyk what to do?

[jade nest]

It seems like someone logged your account into an unauthorized version of the game.Change your details of the social media linked in Your pubgm Account and also enable 2FA.

And you will have to wait for the update of the game to login back.Further information can be obtained from in-game Customer support.

[jade nest]

If you have reinstalled then its auto repaired.If you haven't reinstalled then try Reinstalling once

[steady bay]

I did 3 times

1st day after I reinstalled its worked fine 1 tdm

Then it became the same

Glitched

[jade nest]

^^^

[lofty vapor]

u mean im need to link my account media with account game??

unlink*

[jade nest]

No,Check your social media with which your pubgm account is linked.Remove all the unknown logins From there.
And Enable 2Factor Authentication.

[lofty vapor]

i just done that that mean hacker not gonna log in account

[jade nest]

You can login back after the update.Until then you can create a new account and play with it@lofty vapor

[remote salmon]

Someone hacked my account please help

[jade nest]

Contact in-game customer support.

[night cloak]

My gyro moves by its own and sometimes it doesn't even work

[lofty vapor]

so im gonna waste my money on rp mission? so easily waster money enn

[remote salmon]

What to do in there which option to select

[jade nest]

Refer to this conversation

[jade nest]

You cannot do anything for now.The hacker logged your account in the unauthorized version of the game.There is no choice left rather then waiting for the update

[jade nest]

Recalibrate your Gyroscope.
And also if your device is low end then you cannot do anything.If it stops working then try switching gyro on/off mid game

[lofty vapor]

this is very ggwp easly money enn low secure low service need to upgrade make some player ( innocent) losing alll thing they be through

hmm sad for me

Thanks for respon Thank for your kindness

Sorry for rude

[steel wing]

How can I know if I have broken a world record in Pubg Mobile?

Like I have earned 68 points in Solo Squad tpp

[jade nest]

I don't think there is any record being kept individually in PUBGM

[steel wing]

Oh alright

[tired fractal]

Is there any way i can see my total playtime?

[remote salmon]

How to know exact registeration date??

[jade nest]

You can check that from Digital Wellbeing.But it will show only daily Playtime.
Only Samsung has that feature to generate the total play time which is inbuilt

[remote salmon]

??

[tired fractal]

No way to check ingame?

[jade nest]

Refer to this message
#questions message

[jade nest]

There is currently no such feature available

[tired fractal]

Alright

[neon sleet]

Hello, PUBG

My iD :5193392393
Device : oneplus6t , iphone11
Country: Saudi Arabia

My Twitter account has been hacked

And I have linked in my email with account with [e-mail]

But there is a problem when I click on the "Go" icon. The code does not reach me on the email and I get an error (parameter error 2123)

Please, I want a solution to the problem, so that I can log in and cancel Twitter because the one who hacked Twitter is playing with my account, now help me .. i need cancel twitter

[fleet ibex]

Why won’t my test server app open?

[jade nest]

Contact in-game customer support.You can take help from this conversation

[jade nest]

IOS?

[fleet ibex]

Yes

It just opens, goes to a black screen, then closes

[neon sleet]

Me ?yes ios

And android

[jade nest]

@fleet ibex try this
Go to settings > general > profiles > and click trust
And if still it doesn't work then its Basically because it's the unstable version of the game

[fleet ibex]

I’ve already deleted it, should I re-download?

Well I can see why it’s unstable

[jade nest]

@neon sleet ^^^

[mortal apex]

Are you on IOS?

[fleet ibex]

Yes

[mortal apex]

This issue regarding Beta on IOS,will be fixed soon, @fleet ibex!

[fleet ibex]

Ok

I’ll just wait to get a new code then

[winter vector]

hello have a question about pmco

[white veldt]

Hello, I lost access to my google play account, all attempts to restore it were in vain. Is it possible to somehow restore the game account, I can provide purchase receipts for this account, the approximate date of creation and other data. thanks in advance

[jade nest]

Contact in-game customer support for further assistance

[jade nest]

#pmco Read the pinned message there.Your question might have been answered there already

[winter vector]

@jade nest no bro i read them already their are not the answer

[jade nest]

Ask here in #pubg-mobile if i know i will answer@winter vector

[cunning vector]

Hand over a verification code that does not work for me to log into my account

[deft wren]

I do not know to whom to send my voice. I contacted all the company emails, and I will not despair as long as I am right. Once I talk to you I took a ban for no reason and without what I do anything i dodnt download hack or any thing i Talk to the customer service inside the game was answering me a robot and not someone What do I want a solution

[polar marsh]

@deft wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter vector]

@onyx cairn ok can you please come dm for 2 minutes just

[hollow plaza]

What is the reason for the disappearance of the Bonus Challenge in Egypt?

[misty sentinel]

hello the new update for the china emilatour didnt download to me what showd i doooo

[signal ocean]

Still can't access my account and I'm starting to not want help

I'm thinking about just quiting at this point if I have tryed about 10 times to get contacted

[hallow gulch]

We only provide assistance for the global english version, if you have anything regarding the gameloop version of the game, then feel free to ask.

[signal ocean]

Is there anyway yall could ban my Account and I could link it agian idk how this Sh works

[polar marsh]

@signal ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

Bonus challenge is not available for the whole day.

[cunning vector]

Hand over a verification code that does not work for me to log into my account

[lofty vapor]

still waiting

[hollow plaza]

@hallow gulch Will the Bonus Challenge tournament open again in Egypt? Tomorrow

[night cloak]

Any uc bugs

[sharp crater]

The graphics option to enable the antialiasing button seems to be broken after this update
Is it not going to be fixed now..?

[night cloak]

I need free uc how can i

[sand path]

You cannot get uc for free, purchase in-game

[night cloak]

Any other way

[sand path]

No

https://www.pubgmobile.com/pay

[night cloak]

Like in season 4 players purchased alot of uc for free

[sand path]

That was a PlayStore issue. Has been long fixed.

This is an official support channel. Don't go around asking for glitches.

[hallow gulch]

The team is well aware of it, but feel free to report such in #old to help improve the game.

[night cloak]

In season 11 airtel payment issue

[hallow gulch]

Possibly, but that's as far as i know.

For trusted information, you can ask nadeko.

[cunning vector]

Salam, the verification code does not work for me please I want help

PUBGM] Your account registration verification code is 15964. Please use the code within 1800 seconds. If you did not make this request, please ignore this email.

[hallow gulch]

The following login method is still in beta, so it could be unresponsive sometimes. Please try again later.

[weak sun]

@warm wren

Are you there ?

[hallow gulch]

If you have anything to ask regarding PMCO, you can check the pinned messages in #pmco for a possible answer.

[weak sun]

Can i DM you ?

[hallow gulch]

You can state it here.

[night cloak]

@sick shale Hi, me created 1 video for pubg mobile, me joining the content creator.

[sick shale]

Apply for it and you will be contacted if you're selected.

[night cloak]

@sick shale Ok

Me trying joining content creator again. @sick shale

[cunning vector]

Peace be upon you. I will leave the game and delete the app until my second account, I cannot access it because of the verification code with success

[frail verge]

I want to transfer my social media account to another pubg account

[night cloak]

@sick shale Done the form

[frail verge]

I no longer have access to the connected account

[sick shale]

Good luck, Please refrain from asking about the results, You will be contacted only if you're selected!

[frail verge]

@sick shale I need help ;(

[sick shale]

Not possible as long as the social media account is still linked.

[night cloak]

@sick shale Problem for using custom language for my content?

[frail verge]

That account has been banned but I can't remove it

[sick shale]

Not possible, Sorry.

[frail verge]

This is so sad I need access to my Facebook friends :(

Thanks

[grim eagle]

Is there any news on when is anti anlising going to be back?

[frail verge]

How many days it takes to connect to the game if I create a new Facebook account

[grim eagle]

1 hour

[sick shale]

No information yet, @grim eagle Thank you for your patience!

[frail verge]

Ha okay ty

[grim eagle]

@sick shale okay Thanks

[unique swan]

What is this ??

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @unique swan.

[unique swan]

??

[topaz talon]

I was adopted, I don’t know the reason, and I swear I am not a hacker 512155187

[polar marsh]

@topaz talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak tusk]

Hello, i don't know why but Metro royale main quest doesn't work. Nickname : iMomonga

I tried all possible options , but it still doesn't works

[gaunt orbit]

Curious if you know whether the Gameloop discord server is working? I keep getting errors when I try to visit the server

Nevermind. It finally fixed itself 😮

[devout pumice]

Hello, please help me.
my name is BَANANA My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 567154745

[polar marsh]

@devout pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark plank]

@sick shale Is it a bn for overseas residents to play with VPN? For example, for someone who lives in France.

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @stark plank.

[wispy tundra]

lag lag lag please help me

[main rivet]

i have video evidence for cheaters using glitch to kill every one how can i submit it?

ok i will cut ot and send it

it

[sick shale]

@main rivet Report them in-game

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @wispy tundra.

[main rivet]

iam sure all the game reported them but no thing happened

may be u should see the glitch to stop it

[mortal ridge]

I have proof of account selling, anything that can be done?

[rocky moat]

Someone is Using my account I give my Facebook to My friends now I have Recover my Facebook account every linked account is In My hand but PUBG account is login in he’s Device he’s not ready to logout i don’t know what he is Doing in I’m getting 3rd party ban for 1 day now next ban is for 3 days need help from PUBG MObile team please as Soon as Possible just logout my account from all devices I will manage all the things if there anything wrong please Gusy I’m noob here please find some way to fix this problem

[sick shale]

You may try contacting customer service, @mortal ridge.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rocky moat.

[hallow gulch]

-If you have footage of a cheater in game, you can report them in #cheater-reports.
-Perhaps you've encountered a bug or a glitch, you can proceed and report it in #old .

[polar marsh]

@random nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @pastel bison. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel bison]

Ok my account was hacked and the hacker linked my account with his gmail and twitter but i still can log into my account with my email into the game and i can improve that is my account because i subscribe the prime and prime plus and i always pay with my gmail can you help me !?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pastel bison.

[tepid flicker]

Hi pubge i have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tepid flicker. Remember to read through #faq before asking questions in the support channels.

[tepid flicker]

I got a band for ten years because the internet disconnected ididnot use any hack apps u can check my playing records

[polar marsh]

@tepid flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise tree]

How do I get so many points, I'm tired of collecting a few points when you lose a lot of points.

[exotic grotto]

thats how it works.

[olive dove]

@wise tree get good number of kills, make sure you place in the top 5, and help your team if you play in duo or squad.

[wise tree]

But the way you work is unfair, we get 5 points, and when you lose, you're deducted by 40 points. @exotic grotto

[exotic grotto]

@wise tree I feel u, but that happens to everyone, even me

its part of the game.

[pastel bison]

My account is hacked help

[wise tree]

Team double support 100, dead 8 and center 2 get only 10 points that's unfair @olive dove

[pastel bison]

Where is the support team or any one can help me

[wise tree]

But that's not fair.

I want to talk to you. @olive dove

[unreal rapids]

Hello my account has been hacked and the person banned 🚫 my account 10 years plz i need help

[polar marsh]

@unreal rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

It depends on your lobby as well.

[tidal wasp]

The game has been glitching a lot lately, mostly freezing like if I had high ping but I actually have low ping and can hear my teammates clearly

[wise tree]

ok @olive dove

[tidal wasp]

It also has a lot of request time outs and it takes a few seconds to open or collect something

[storm flume]

Hello, @tidal wasp!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tidal wasp]

Lmao I actually reported the bugs several times and sent several screenshots, I also reported it in #old

It happens every single game tho and after I die when I try to spectate it happens again

Everytime I start a match, it glitches, one way or another, it glitches, it can be a fake high ping bug or just me going in circles when my parachute hits the ground

I'm on cooldown

[pastel bison]

Where is the support

My account hacked

[olive dove]

We can't help with account related issues, you may contact the in-game customer support for further assistance.

[pastel bison]

I can't understand the in-game support no one reply me always i speak to a ropot

[olive dove]

The supoort receives multiple requests daily, you got to be patient and try to state your issue clearly to get assisted.

[pastel bison]

Who i could be patient the hacker panned my account as a 3rd party 3 days

[shrewd pecan]

I am youtuber,i have 200k subscriber my email is hacked,my email conect with facebook

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @shrewd pecan.

[shrewd pecan]

I called and no one answered

[olive dove]

Try again.

[shrewd pecan]

Okay

Thanks

[olive dove]

You are welcome.

[tidal wasp]

@olive dove can u post 2 YT links in #old for me? I can't download the videos cause it's too long to be under 100mb

[olive dove]

I need to check them first.

[tidal wasp]

Sure I'll send it in ur dms, is it OK?

[olive dove]

Sure, no problem.

[shut jackal]

Changed country by mistake and the length of waiting180days

[sick shale]

You will have to wait

[shut jackal]

wait 180 day whhat!!!!

There is no other solution

I will be very old before the date ends

[olive dove]

Which means you will become wiser and you won't do this mistake again.

[shut jackal]

I will be dead before the time is complete

[storm flume]

Please do not use languages other than English, @shut jackal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grim gazelle]

I load in and I'll be dead as soon I jump out

[kind zinc]

Hello, my account was banned in vain, played with a friend in the park
fun in a 1v1 toyist duel was 11-15 in favor of a friend When in the park
the time is over, just threw it out of the account wrote that the account
banned, for some reason I got banned if I never used
prohibited programs and machinations.
Device:red Magic 3s
Country:Saudi Arabia
Wifi:mobile
date:09/02/2021 , 23:30pm
ID: 5180724283
name:ويلانن؟

[storm flume]

Please do not use languages other than English, @kind zinc. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[eager spear]

Hi just wanted to ask what happened to my friend here? Has he been permanently banned or just temporarily banned?

[rich cypress]

please give athletic shorts blue

[hallow gulch]

I'm afraid it doesn't show whether it's permanent or temporarily, but if they come back to playing or notice a tier difference, then the answer is obvious.

[eager spear]

Will this be a new feature from now on that banned accounts will have "BAN" showing on their profile picture?

[hallow gulch]

yes.

[eager spear]

No actually his profile picture is that of those chicken avatars

[hallow gulch]

Sorry, had to confirm it.

[eager spear]

Oh

[feral forge]

if they got a ban avatar, it should be a permanent ban if im not wrong. from what i see recently.

[eager spear]

He had been buying royale pass since season 5 , RIP yEal

[eager spear]

Thank you for your help though

[feral forge]

@worldly stratus not here.

[sick shale]

@worldly stratus Do not advertise

[sleek scaffold]

How do I get rid of the pants bug

[jagged scroll]

Hi! What if a player is 15y.o now but he's turning 16 this coming September, can he play PMCO in Fall Split 2021?

[lofty umbra]

My PUBG account got banned when I never hacked or cheated or team up with hackers

[polar marsh]

@lofty umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

He cannot, @jagged scroll.

[storm flume]

Hello, @sleek scaffold!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[karmic basalt]

What should I do

I restart my device

It shows me this

[jagged scroll]

Okay, thank you!

[jade nest]

Reinstalling the game might fix it or try using a DNS changer first.Refer to #faq 4.5

[karmic basalt]

@jade nest I did than also shows me this

[jade nest]

Which country are you from?@karmic basalt

[karmic basalt]

Wait let me try dns

[brave axle]

This is what happens if i try to open pubgm beta

Can some one help me

[jade nest]

Go to settings > general > profiles > and click trust.
If it still doesn't work then it's basically happening because its unstable version of the game.It will be fixed soon.

[brave axle]

Bro i played it untill day before yesterday the issue started since yesterday

[jade nest]

^^Its a known issue.It will be fixed soon.

[brave axle]

Bro after u said this i. Checked again and it is showing verify again but it is not being verified

[jade nest]

It won't open until it gets verified.

[brave axle]

Wt should i do now

[jade nest]

You can wait for the fix.Dont uninstall it or else the code won't work again

[brave axle]

I know bro it happened last time too

I uninstalled and didnt work again

[brave axle]

When will they fix it bro

[jade nest]

Probably when there is 2nd phase of beta testing.And i have no more information regarding that.@brave axle

[brave axle]

I didnt open the karakin(what ever i didnt see the spelling)map yet

[cedar kayak]

I wanted to buy a suit for 1500 coins in the crew trials. Will I get my coins back?

When will sesame be returned?

[rich agate]

Where can I find a PMCO server for the CIS region?

[jade nest]

You will be able to complete that achievement from next update

[jade nest]

Currently there is no information regarding that

[cedar kayak]

Thanks

[lusty tapir]

Hello, can you help me to recover an account, I had it linked to facebook but my facebook account was deleted, help me to recover it please
Nick: eLpeinadoTOYS
ID: 5174361342
Server: North américa

[celest shadow]

Hello, @lusty tapir. The customer service will not be able to help you if you do not have access to one of your linked social media accounts. For further assistance, please contact the support for Facebook:

▫️ https://www.facebook.com/help

[plush hornet]

hello i have core i5-4th gen can i play pubg mobile

tell quick

[lusty tapir]

It seems that the first time I linked it with the email account I registered it and then Facebook but when I want to access with my email it indicates an error

I already sent several messages to facebook but it does not respond :(

[plush hornet]

please tell

[night cloak]

ask in #emulator-support

[celest shadow]

Please use #emulator-support for further assistance, @plush hornet.

[celest shadow]

You will need to recover your Facebook account first. On the other hand, do you have or remember any other social media linked to your PUBG MOBILE account?

[mortal ridge]

I sent the link, seems like they dont want it

@celest shadow

[celest shadow]

Can you try restarting your game and head back to the conversation and see if you have the attachment button, @mortal ridge?

[mortal ridge]

I restarted, still nothing

[rain radish]

There is an issue in pubgm global it is taking too much time to load than usual ... And I cannot play without dns ...any help please

[onyx dagger]

May I know where you're from, @rain radish??

I mean the country.

[rain radish]

I am from India .... please don't say we can't help you if you are from India 🥺

[onyx dagger]

The game is banned there.

[rain radish]

Yea but still I was playing fine till yesterday night .... something happened today and I am unable to open the game as before

Please help 🥺

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @rain radish, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[rain radish]

Okay thanks 😔

[onyx dagger]

You're welcome.

[rain radish]

Atleast can you tell me ...can I wait for indian version ?

[onyx dagger]

Kindly read my message above again.

[rain radish]

Okay 🆗 sorry

[dark leaf]

Hello I`m also Pubgm player.Please...Can I get my account back? I so sorry for intering to hack link please Can I get back my account? My account name is ProgyixSithu

[onyx dagger]

No worries. 🤗

Did you try using hacks, @dark leaf??

[dark leaf]

No

[onyx dagger]

Then?

[dark leaf]

I played safely but my FB account got hacked and entered to hack link

😦

[onyx dagger]

Do you have the access to your Game account?

[dark leaf]

I`ll check that

[onyx dagger]

Uh.. okay.

Also, where you're from?

[dark leaf]

Myanmar

[onyx dagger]

Alright.

[storm flume]

Please avoid going off-topic, @rain radish. You may have unrelated conversations in #chat.

[rain radish]

Okayy

[onyx dagger]

Alright then.

[rain radish]

My uc is getting detucted for a long time

I am unware at first I bought uc from unauthorised seller

[onyx dagger]

Let's not provide your personal information here, @dark leaf.

[dark leaf]

ok

[onyx dagger]

So, you do have access to your game account?

[dark leaf]

yes

with gmail

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dark leaf.

[rain radish]

Help 🥺

[onyx dagger]

You've been answered above, @rain radish.

[rain radish]

My uc is getting detucted for a long time

[marsh sage]

use www.midasbuy.com

[rain radish]

Even after detucting the amount of uc I purchased unauthorised access

No matter how much uc I buy

It is getting detucted

Please help

Is this because I am from India?

@onyx dagger help

[onyx dagger]

I don't think that I have to repeat it again.

[rain radish]

I am asking about uc detuction @onyx dagger

[dark leaf]

Ok I have entered to my account

[onyx dagger]

You're from India, and the game is banned there. Due to which, sadly, I am not able to assist you.

[rain radish]

What if my frnd from sri lanka access the account

Can you help me out please

[onyx dagger]

Refer to the bots message above which has tagged you.

[dark leaf]

ok

[onyx dagger]

It isn't there, @marsh sage.

[rain radish]

.

[rain radish]

Help

[onyx dagger]

He can contact the Customer Service in-game regarding that.

[rain radish]

I tried in game chat ...and the issue cannot be explained properly

Please 🥺

Help

@onyx dagger

😩

[onyx dagger]

The game is banned there.

You may now move channels.

[rain radish]

Not in sri lanka

So help 🥺

@onyx dagger

[dark leaf]

Can`t send

[marsh sage]

@onyx dagger Can I DM this guy with the offcial pubgm india discord link?

[rain radish]

Please help

@marsh sage 🥺

[clear spindle]

As said previously no one in here could help you as the game is not available in your country, @rain radish.

[clear spindle]

Only if he asked for it.

[marsh sage]

Yes, He asked and I have given.

[clear spindle]

Seems like a network delay, try restarting the game and check again.

[clear spindle]

And for these please use #chat.

[drifting crest]

Which server is the best for someone playing in New Zealand?

[jovial abyss]

Hello

[dark leaf]

The in-game corvesation said that 😦

[clear spindle]

@drifting crest preferred to ask in #pubg-mobile.

Hello, @jovial abyss How may we be of assistance ??

@dark leaf please refer #faq 2.12

[dark leaf]

#faq Please can you Unban my account please My fb account got hacked and entered to skin hack link 😦

[polar marsh]

@dark leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

LOADING from last 1 hour😡

[night cloak]

Try relogging the game @rapid pilot .

[rapid pilot]

@night cloak i re installed game and also rebooted my divece

[night cloak]

Where did you download it and can I know what's your device?

[rapid pilot]

from official website

[night cloak]

Perhaps try to download it from app store or play store?

[neon jay]

My account has been blocked by mistake, please recheck my account, id: 5269851196

[polar marsh]

@neon jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

there is problem in my playstore. i cant open my playstore@night cloak

[night cloak]

Is there an error message?

[rapid pilot]

@night cloak no

just loading continuesly

[night cloak]

Is your storage full?

[clear spindle]

May I know where you're from @rapid pilot ??

[rapid pilot]

@night cloak no

[clear spindle]

@rocky mortar DM me the link.

[rocky mortar]

Okh

[rapid pilot]

yesterday my week 5 misson 1200 HEALTH RECOVER changed..how?? this happen with my friends also

[night cloak]

Are you able to login now?

[rapid pilot]

i lost my 125RP point

@night cloak no

[night cloak]

Where are you from?

[rapid pilot]

@night cloak i took this screenshot yesterday

@night cloak indonesia

[night cloak]

A second, a moderator will assist you in awhile

[rapid pilot]

@night cloak ok

@night cloak A second?? no reply from last 5min

[night cloak]

They seem to be busy

[mossy spear]

Hi any mods on?

My account got banned for no reason and I've worked hard to collect rare items 🤦🏻‍♂️

[polar marsh]

@mossy spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid pilot]

@night cloak 20min completed where is mods??

[celest shadow]

Sorry for the delayed response, nicole. The attachment is usually located at the top-right of the conversation. Did you contacted the customer service from the basic settings or login menu?

Hello, @rapid pilot. How can we help you today?

[rapid pilot]

@celest shadow i cant log in since last 2 hours

@celest shadow

only loading..loading..loading..

[celest shadow]

Does this usually happen and are you able to load other applications that require an Internet connection such as YouTube or does it take some time as well, @rapid pilot?

[mortal ridge]

I contacted them from basic settings, is that why it’s not showing up?

[rapid pilot]

@celest shadow yes

@celest shadow playing videos on youtube with 1080

my netvspeed is 30MBPS

[celest shadow]

That's not specifically the reason. For reference, this is where the attachment button should be. I'll let you know if I find something to help you with this.

[mortal ridge]

Okay thanks, should I just email them for now then?

[rapid pilot]

@celest shadow help me sir

[celest shadow]

The e-mail ([e-mail]) is not for account related issues, @mortal ridge.

You may want to try using a DNS to help you connect to the game, @rapid pilot. Please head over to the #faq channel and scroll up until you see subpoint 4.5. Follow the instructions given.

[silver flume]

My youtube channel got fake strikes by tencent by mistake please help me to recover my youtube channel

[night cloak]

Mail the claimant

[rapid pilot]

@celest shadow thank you its worked..after log in can i use DNS or no??

[alpine flower]

yes you can use DNS

[rapid pilot]

@alpine flower its legel??

[alpine flower]

but make sure not to use warp+ or warp
cloudflare is ok and legal

[celest shadow]

Yes. It is fine to do so.

[native jacinth]

@celest shadow same issue. unable to login from hour

[alpine flower]

@native jacinth refer this solution

#faq 4.5 ro precise

[marsh sage]

www.midasbuy.com Is this safe to use?

[twin crescent]

pubg log in error after log out gamr

[rose belfry]

My rp mission glitch

Help

[native jacinth]

Let me try it

[twin crescent]

pubg log in error after log out game ...i need help i cant log in

pubg log in error after log out game ...i need help i cant log in

[celest shadow]

https://www.pubgmobile.com/pay

This is the official website.

[celest shadow]

Can you please provide us with more detail?

[marsh sage]

It doesn't save any buying details nor give any recipeit. Nor we can login

[alpine flower]

try changing the DNS refer #faq 4.5

[celest shadow]

Try using a DNS, @twin crescent. No need to keep spamming your inquiry.

[devout hare]

Hello, I changed the European server to the Middle East server by mistake. Please help

[alpine flower]

need to wait for 60 days no other way

[celest shadow]

Can you try repairing your game or try contacting the customer service from another device, @mortal ridge?

[devout hare]

why why 😢

[twin crescent]

DNS @alpine flower am form india

[rose belfry]

Yesterday, while I was completing the Rp Mission, one of the missions got carpeted.

[alpine flower]

NO use
we cant help game is banned

[twin crescent]

i can log in without vpn 1 day ago...

[marsh sage]

And the official midasbuy fb page also give this link.

[twin crescent]

@alpine flower i can log 1 day ago without vpn

[storm flume]

Please refer to this channel's pinned messages for further information, @twin crescent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Can you please share us some screenshots of what you mean, @rose belfry?

[heavy vortex]

I think he's talking about the mission of Healing 1200 health In classic mode

[celest shadow]

Has it been changed?

[heavy vortex]

it's not there today. someone else reported too

[celest shadow]

I noticed the report earlier.

Let me look into it.

[sand path]

May I know your country of residence?

[marsh sage]

@celest shadow So can I use that link

[celest shadow]

Yes, this:

https://www.pubgmobile.com/pay

[heavy vortex]

|| Canada|| @sand path if I'm not interfering

[rose belfry]

See

[twin crescent]

@alpine flower ....after ban we indains Log in game without any vpn .....there is pubg we can log in but ....today when we log out game after we cant log in ...displaying network error .....but my network is very good ...10ms but pubg error says network error .....after that when am connect vpn then i can log in game .....
i need to log in whitout vpn ...because of ping essue

[rose belfry]

This mission glitch

[celest shadow]

If you are not aware which pinned message I referred you to, here it is, @twin crescent:

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @twin crescent.

What exactly causes such a suspension?

[rose belfry]

@celest shadow please help

[mortal ridge]

I’m from Canada

[twin crescent]

@rose belfry this guy also form India @celest shadow ?

[alpine flower]

did anyone ask you? please move on to #chat or #pubg-mobile

[celest shadow]

The mission is available for me, have not completed yet though. You may try repairing your game and feel free to report the issue in #old.

[mortal ridge]

I’ll try from another device

[celest shadow]

If you can find out what these players have been doing to be suspended in Cheer Park, please let me know.

[night cloak]

after doing Duels

[rose belfry]

Brother i repaired but not working

@celest shadow Brother i repaired but not working

[night cloak]

my friend also got baned in cherpark fp

Try look into it cause I heard many people got banned in cheer park

[marsh sage]

I have also heard. That's why from yesterday morning I am stopped going to cheer park for parctising.

[celest shadow]

What version of the game are you playing on, @rose belfry?

Likewise.

[celest shadow]

If you have a screen recording of this, please send it to me.

[rose belfry]

@celest shadow 1.2

[night cloak]

I dont have but many discuss about it in some Facebook groups
I think many more have reported them here i saw it when i went through previous messages in this channel

[celest shadow]

Can you please send screenshots of all your week 5 missions, @rose belfry?

[rose belfry]

Ok wait

[celest shadow]

A screen recording is required, discussions of it alone will not be enough.

[night cloak]

ok i will ask if anyone have

[rose belfry]

@celest shadow see brother

[torpid pecan]

Is there any way i can remove or replace the email linked to my account ?

[celest shadow]

Are you playing on the Korean version of the game, @rose belfry?

[rose belfry]

@no

[celest shadow]

If you are thinking of unlinking your e-mail, that is not possible at the moment.

[rose belfry]

It's global version @celest shadow

[torpid pecan]

Not even replacing it ?

[celest shadow]

It appears that the mission "Restore 1500 Health in Classic Mode" has been replaced with "Pick up Spetsnaz Helmet (Lv. 3) in 15 matches in Classic mode".

Which one of the listed above did you completed?

[celest shadow]

Unfortunately, no.

[rose belfry]

Yes

@celest shadow but I completed lvl 3 helmet mission in week 4

[silver flume]

My youtube channel was terminate by tencent give me multiple strikes by mistake I want review my channel

[celest shadow]

This could be a display issue, @rose belfry. Please report it to #old with the details I have given you above.

[rose belfry]

Tomorrow I finished my classic match and I check it's change

[celest shadow]

Send an e-mail to the claimant, @silver flume. That is your only solution.

[celest shadow]

All right, sure.

[silver flume]

I send already e mail but I don't get any response

[rose belfry]

@celest shadow What do i do now

[celest shadow]

If the claimant does not respond to you, then we unfortunately cannot help you any further, @silver flume.

[silver flume]

Why

I got fake strikes

[celest shadow]

To me, it looks like you have already completed the mission and earned your RP points, @rose belfry. Nothing you should worry about, but you can report the visual bug to #old.

[rose belfry]

No I can't complete this mission and not get a rp point

[silver flume]

@Piston I got fake strikes 😫 😩

[clear spindle]

We cannot help you with that, @silver flume. Please refrain from repeating.

[silver flume]

Why not my help

[celest shadow]

You already have completed it. The only thing that seems to have changed is the mission's name, from "Restore 1500 Health in Classic Mode" to "Pick up Spetsnaz Helmet (Lv. 3) in 15 matches in Classic mode".

The RP point value is the same, which is 125.

[rose belfry]

Rp value same but lvl 3 helmet mission in week 4

[arctic verge]

i changed server by mistake from europe to north can u help me change it back to europe i will be greatfull my id :517069190

[celest shadow]

I must repeat myself again. This may be a visual bug, @rose belfry. Please report it to #old.

[celest shadow]

If you have accidentally changed your server selection, you are required to wait the cooldown of 60 days before being able to switch back to your original server.

[plain agate]

How to get good?

@celest shadow

[arctic verge]

there is no other way to change the server except waiting im on emulater and when i try to enter a game the game just keep counting

[celest shadow]

At the game, @plain agate? Feel free to use #pubg-mobile to converse with other players!

[celest shadow]

You can team up with your friends who are on your original server.

[rose swan]

any moderates online i like to know why its taking so much time in match making in Europe
server

[arctic verge]

so every time i want to play a game i have to wait for a friend to let me in😩 the problem that my phone was stolen and when i secured my account i found out the server changed and i was ranking on europe squad so there is no other way except waiting

thank you anyway @celest shadow

[cunning yarrow]

my friend has logged his account in src 99999 version

will he able to login in the 1.3 version?

After the update?

[celest shadow]

Hello, @rose swan. Matchmaking duration may vary depending on which server, mode and perspective that you have selected. Additionally, the time that you decide to play affects this as well.

[celest shadow]

Yes.

Yes, updating the game will allow him to log in again, @cunning yarrow.

[cunning yarrow]

Ok ThankYou

[celest shadow]

You are welcome.

[atomic osprey]

Can I change my password to log in?

[rose swan]

tell pubg support fix it because its taking 1 min on Europe tpp squad never happened to us

what is this weird glitch i live in north america when i play Europe its accidentally got high pin usually i got like 100 or 120 but now its 300 pin why ? @celest shadow

[bitter olive]

My account doesn't show the choosen country in the basic settings.I only have the choosen server. I want your help to solve this plz

[knotty cloud]

My id name 『IND』TIGER

My id no. 5368051568

My id is banned. I do not know why I make videos on youtube from pubg mobile if I have made a mistake. So forgive him and open my id. And I will never make such a mistake again. This is my promise Give me a chance to

[polar marsh]

@knotty cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

You are free to use #old to share your concerns, @rose swan.

[atomic osprey]

I use my email to log into pubg, is there anyway I can change the password?

[celest shadow]

If your account was registered in EEA, the change country/region option will not be available to you due to GDPR laws.

[celest shadow]

You may be able to by selecting the "Forgot your password?" option.

[night cloak]

Pubg Mobile 1.3 update will come after season 17 or before 1 week as happened in s16

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[celest shadow]

Please refer to this, @night cloak.

[bitter olive]

@celest shadow is there anyway i can change it because i m not living there ?

[atomic osprey]

This option isn’t showing up for me, I’m on global version

[celest shadow]

There isn't any way to revert this.

[celest shadow]

Try inputting the wrong password a few times. The option should appear.

[arctic verge]

dose gfx tool give ban ?

[storm flume]

Use of unauthorized third-party software or methods, @arctic verge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[honest nebula]

Pubg keep lagging in iPhone 12 device. It’s happening for almost 2 weeks and it’s my new mobile