This not men i will get 🚫 permant ?
#questions
jade nest
Answer the faq of the bot and wait.Support team will get back to you soon.Refer to #faq 5.4
violet temple
Rip 730 day login streak
wise tree
ارجوا المساعده لا استطيع جمع الجوائز
storm flumeBOT
Please do not use languages other than English, @wise tree. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
jade nest
This not men i will get 🚫 permant ?
No,you won't.Refer to #faq 4.11 and fix it asap
wise tree
I need help. I can't collect trophies or play the equivalent challenge.
prime stirrup
So i tried the beta update 1.3 and i have some suggestions
- OPTIMIZE THE GAME BETTER SO THERES NO MORE CRASHING DURING A MATCH !!!!
- Increase spawn rate of Mosins and motor gliders
- Pls optimize the Black Zone so that it explodes buildings inside the Zone instead of mostly outside
- Fix the delay when throwing Sticky Bombs
- Fix the front post sight glitch on Panzerfaust where it just disappears and you have to adjust the zeroing distance to fix it for 1 time only
celest shadow
So i tried the beta update 1.3 and i have some suggestions
1. OPTIMIZE THE GAME...
Thank you for the feedback. You can instead post this in #old.
wise tree
Change country/area button is not available in my account
sick shale
Accounts that are registered in the EEA countries don't have change country/region option due to laws.
violet temple
Answer the faq of the bot and wait.Support team will get back to you soon.Refer ...
Sorry but how long it need to wait
wise tree
@sick shale ...What am I doing? Is there a solution to the country change button?
sick shale
No, there is no solution
violet temple
@sick shale how long it need for man to answer in customer service
latent birch
Do i get banned if i use a VPN for playing PUBG. I never used a VPN before. But due to my current location i want to use a VPN to stable my internet connection.
onyx dagger
VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @latent birch.
celest shadow
On another note, VPN does not strengthen your Internet connection, @latent birch. It can sometimes even worsen it.
icy dome
can i know the reason why tencet take down these videos even this is not hacking related videos and other videos which is against tencet terms of service
violet temple
@celest shadow
celest shadow
You can send an e-mail to the claimant if these were your YouTube videos, @icy dome.
How may I be of assistance, @violet temple?
vernal gulch
Hello
This is the 3rd Monday server refresh , and I am not getting the hashtag on my flag , I don't know why I am not ranked ! Help plz
violet temple
@celest shadow can you say me how long it need to wait for customer service
hallow gulch
<@!579350513724817438> how long it need for man to answer in customer service
Could take up to days, please be patient.
latent birch
On another note, VPN does not strengthen your Internet connection, <@51989680122...
But it gives me higher speed on my current ADSL connection.
frosty lichen
For several days now I have not been able to purchase UC. When I try it says “unable to purchase your account may be at risk (1138).” I believe the issue started because I wanted to become a beta tester however I couldn’t download the test app on my IPad. I used an old phone to download the test app but this is when I started receiving the error messages. I’ve tried in game customer service multiple times I’ve sent emails to every contact I could find and I’ve watched every video and read every blog about this issue. none of this has helped I have not discovered anyone who I can talk to about resolving the issue. I need help PLEASE PLEASE help me
celest shadow
Hello
This is the 3rd Monday server refresh , and I am not getting the hashtag ...
If your PUBG MOBILE account is under suspicion of cheating or was recently suspended, you will not be ranked in any of the leaderboards.
icy dome
@celest shadow but tencent doesn't reply
celest shadow
<@149350774554624000> can you say me how long it need to wait for customer servi...
I cannot give you an estimated time as the customer service receives a large number of support requests on a daily basis. Please be patient until then.
hallow gulch
You can contact the customer team at apple regarding payment issues.
violet temple
I cannot give you an estimated time as the customer service receives a large num...
I can’t enter the game
celest shadow
But it gives me higher speed on my current ADSL connection.
If you believe it is improving your connection, we still do not recommend the usage of a VPN to play the game.
Please contact the customer service in-game for further assistance in this regard, @frosty lichen.
latent birch
If you believe it is improving your connection, we still do not recommend the us...
Thanks for the help. I don’t want to take risk. I’m at lvl 77
celest shadow
<@149350774554624000> but tencent doesn't reply
Send an e-mail to the claimant and be patient. We cannot help you any further here.
celest shadow
Thanks for the help. I don’t want to take risk. I’m at lvl 77
No worries at all.
vernal gulch
If your PUBG MOBILE account is under suspicion of cheating or was recently suspe...
No never get banned , my account from the day 2 of the game untill now is clean
hallow gulch
That's an issue most clients have with their purchase, the game is not the cause of it. That being said, you'll have to contact customer support at apple for a better explanation.
@frosty lichen 
subtle shell
Здравствуйте,у меня проблема с покупкой UC,после списания денежных средств UC не поступили на аккаунт
storm flumeBOT
Please do not use languages other than English, @subtle shell. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
frosty lichen
it’s not apple. I can make purchases everywhere else and even in other PUBG accounts. It’s just that account
celest shadow
Can you try making the purchase in another 24-48 hours, @frosty lichen?
celest shadow
No never get banned , my account from the day 2 of the game untill now is clea...
If your account was recently reported by multiple players and is under investigation, you will not be ranked in the leaderboards either. You will need to wait until the investigation is over which will require your patience.
left scaffold
Is it possible to change region? My account is made in Europe and I'm from Africa, Egypt, i miss most arabian events and voices, how can i change it?
celest shadow
How can I contact human customer service
This can be done via your basic settings. For more information, please refer to our #faq channel, subpoint 5.3.
celest shadow
Is it possible to change region? My account is made in Europe and I'm from Afric...
Can you send a screenshot of your basic settings?
celest shadow
Unfortunately, you cannot change your region or country. This is because your account was created in one of the EEA regions, and the reason that the option to do so is disabled is because of GDPR laws.
bleak spade
Dscora digital ID, how do I see it
left scaffold
So, there are no ways of changing it from game panel or something? My account is from season 5 and i spent much time on it, it would be bothering if i leave it
celest shadow
No, there is no way or option to do so since it has been disabled the moment your account was created in the game.
vernal gulch
@celest shadow thank u
slim oracle
i got banned mid game from mass report why?
polar marshBOT
@slim oracle:
stoic topaz
clear spindle
May I know where you're from, @stoic topaz ??
stoic topaz
@clear spindle
clear spindle
Try with a different network. Could be an issue from your ISP.
stoic topaz
Thanks
hollow frost
Someone and now my account says this can someone help?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @hollow frost.
hollow frost
How?
sick shale
Click on Help at top-right of login screen, @hollow frost.
hollow frost
Oh ok
opaque harness
barren furnace
@polar marsh is it against your law to have lag fix and constant FPS config's?
onyx dagger
GFX Tools, @barren furnace?
barren furnace
@onyx dagger yeah
storm flumeBOT
Use of unauthorized third-party software or methods, @barren furnace, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
barren furnace
But it's not cheating it's just making my device compatible and making my gameplay smooth
onyx dagger
GFX Tools modifies the game files, which is against the PUBGM ToS.
silk siren
@celest shadow can u tell me when pmco cis qualifiers will announce?
night cloak
Guys I have a question
How can you now when you first time logged in pubg mobile
Because I don't remember
feral forge
you can either check it from your achievement or the date you downloaded the app. @night cloak
radiant quartz
@sick shale sir I send video link I upload video on YouTube then I send link plzz check my dm message
night cloak
Sorry for the previous one
Right ?
celest shadow
<@149350774554624000> can u tell me when pmco cis qualifiers will announce?
Please use #pmco instead.
radiant quartz
@weak cedar @wheat cave @carmine crest plzzzzz help me I got 22 tencent strike I have no time only 1 day left and copyrights owner tencent company not reply
night cloak
Hello Soldier,
Thank you for contacting us.
We understand your concern regarding the account. Please answer all these questions very clearly so we can process your request:
1- Your social media account that the hacker can't access (whether it is Facebook or Twitter etc along with exact username details)
2- The hackers social media platform that need to be unlinked.
3- Registration date of your account (provide exact date, month, year). You may refer to the app installed date on your device for the same.
4- Provide screenshots of 2 purchase receipts - screenshot of oldest payment receipt on the account and the payment receipt which is of three months ago. You may check your Google Play Store transaction history for the same.
Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!
Best regards,
Miles C.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
......
....
alpine flower
Hello Soldier,
Thank you for contacting us.
We understand your concern regar...
hmm answer it then
alpine flower
I have some questions
ok what are the question?
jade nest
2018/12/31?
Yes
alpine flower
only those and email , google play (android), and phone numbers (in some countries)
night cloak
So the email count as an social media ?
alpine flower
ya if you had linked it
jade nest
Facebook and twitter what else ?
VK, WeChat, Twitter,FB ,QQ,Apple ID,Google Play games.These are social media which can currently be linked in the game
night cloak
How can I now what's is the hacker social media account ?
alpine flower
How can I now what's is the hacker social media account ?
bruhh which did you link? except for those all are hackers
i hope the account is yours
jade nest
How did you get hacked at the first place?@night cloak
night cloak
I have linked my facebook and my Google play games and my email
night cloak
How did you get hacked at the first place?<@456226577798135808>
I don't now
jade nest
Are you sure that you got hacked?
night cloak
Yes
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
jade nest
Then how do you don't know that through which social media you got hacked? 
night cloak
Huh ?🤨
jade nest
Refer to the pinned message of this channel@lethal sundial
night cloak
@night cloak check your Google I'd in security option or check fb which app you have given access
Hmm ok
lethal sundial
Refer to the pinned message of this channel<@559770440978006030>
Where can i find it ? Sorry I'm new on discord
jade nest
@lethal sundial click on this link.
inland bolt
😥
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @inland bolt. Remember to read through #faq before asking questions in the support channels.
lethal sundial
When i tap generate binding code it tells me that you weren't able to obtain the advance combat squad leader position
Please help 🥺
clear spindle
The limit might have reached. Try again in the near future.
inland bolt
Do you know about the problem of unblocked accounts for 10 years for shooting in the heels in tdm? Please tell me, what should I do to be unblocked?
polar marshBOT
@inland bolt:
humble grail
Oohh
wintry pewter
I don't have the new Show Your Love event. Why not?
jade nest
That event might be regional therefore you don't have the event
granite thistle
Admin where is Result of PMCO
bitter loom
My friends, what do I do to contact someone who works with PUBG company to unblock my account
wintry pewter
Even tho they post it in the DC server
polar marshBOT
@bitter loom:
wintry pewter
Honestly kinda pisses me off
jade nest
So this just doesn't apply to EU?
What do you mean?
polar pilot
What do I have to fill in?
keen hare
My account was hacked by someone and I reported the problem, but the company did not act, and my account was blocked for 10 years and my account was from Season 2, and I did not use any violations
PUBG ID: 5282035652
polar marshBOT
@keen hare:
jade nest
What do I have to fill in?
What's that,if its pubgm related then send full Screenshot
polar pilot
New Chinese new year event
jade nest
Under recomended event
According to your provided screenshot you don't have any tickets,so you can not fill any number for now.
Collect the lottery tickets first.
For more information regarding that event click on ? on the left top of the screen
cedar kayak
Hello! Yesterday I wrote to you that my account was stolen. On your advice, I contacted pubg support, as well as Google support. I returned my account-mailbox. But now I can not log in to the pubgmobile account, the message "From this account you were logged in to a higher version of the game"comes out. How do I fix this, how do I log in to my account?
jade nest
Hello! Yesterday I wrote to you that my account was stolen. On your advice, I co...
You will have to wait for the update of the game.For further assistance please contact in-game customer support.
cedar kayak
@jade nest Very sorry, thank you! And when will version 1.3.0 be released.?
cedar kayak
Thanks again
high glade
obsidian bramble
Hello, developers, my account was hacked, all the methods of connection were removed and the version of the game changed through the files of the game, and I cannot log in via mail, support in the game does not help me, please help! I can also throw screenshots and mail from which registration and payments were made.
jade nest
@high glade Follow the social media mentioned there.You will get the code there
jade nest
Hello, developers, my account was hacked, all the methods of connection were rem...
No other choice then contacting in-game customer support.Only they can help you with account related issues.No one here can help you with that
obsidian bramble
but the bot answers me only to restore access to social networks, but how can I still enter?
jade nest
but the bot answers me only to restore access to social networks, but how can I ...
Provide the answers to the bot questions.The support team will get back to you soon.Refer to #faq 5.4
obsidian bramble
Sorry, but the bot does not give me a proper support and write, and it will not annoy questions, only says that I have to restore access to the networks? How can I write to him?
lapis prism
I am saying , that if a hacker comes in our classic match , and we get him banned , then , we should get more points and also that points that got reduced due to that hacker and some more rewards , not for only 1 avatar , people gonna ban the hacker , and especially , there are lot of havker in solo fpp - mostly are esp , please do something for them
obsidian bramble
Sorry, but the bot does not give me a proper support and write, and it will not ...
Help,please
solar girder
My server has been changed to Europe during a room bug please change my server to Asia
I'd 5720173848
jade nest
@obsidian bramble you already were answered.Please refrain from asking same questions again
jade nest
My server has been changed to Europe during a room bug please change my server t...
You too have got answered previously.Its better not to come here and repeat the same thing again and again.
jade nest
It seems like someone logged your account into an unauthorized version of the game.Change your details of the social media linked in Your pubgm Account and also enable 2FA.
And you will have to wait for the update of the game to login back.Further information can be obtained from in-game Customer support.
jade nest
I want link to download pubg in india
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
lone vector
Hello, in metro royale frontline map, the game froze , when I tried to relogin the map,I couldn't , I lost all my equipments helmet 6 cobra and m762 steel front , email shaend43@gmail.com
ID superior152
jade nest
Hello, in metro royale frontline map, the game froze , when I tried to relogin t...
Report the bug in #old
jade nest
I want global version's link
pure spruce
Hello , I need a help
jade nest
You need to state issue to get assistance from someone@pure spruce
pure spruce
Okay Thanks.
I want to unlink my facebook account and add another facebook account . What steps can I do to keep my account safe .
Currently I have linked my Facebook and Google play in my account.
I just want to change the Facebook account and add another one.
jade nest
You can Unlink your fb account manually.Login using your google play and then Unlink your fb.You will get further information in the game itself
And enable 2FA in your social media To keep your account safe
pure spruce
Thanks dear. For the fast reply : ) Can I get emulator role ? As I am using emulator to play pubgm.
wheat elm
My person doesn't want to shoot and turn at the same time, as I can solve this problem ?
jade nest
Thanks dear. For the fast reply : ) Can I get emulator role ? As I am using emul...
Type .emulator in #481204134859505684
jade nest
My person doesn't want to shoot and turn at the same time, as I can solve this p...
Can you please elaborate it more clearly?
slender jewel
@jade nest Do you know when the game update will be?
jade nest
<@!458058001451057161> Do you know when the game update will be?
No information regarding the update yet.Keep an eye on #news
slender jewel
Ok Thanks
wheat elm
@jade nest when I play in first person my person can turn while shooting, while when I play in third person it stops and moves more when I shoot.
jade nest
You mean your character's aim move while shooting?@wheat elm
jade nest
Use the other shoot Button which is on the left side of the screen.Both Shoot Button has different sensitivities
barren prism
Hello there
i have a problem and its making me delete the game
can somebody help me?
wheat elm
Okay, I’ll try
jade nest
@barren prism You need to state issue to get assistance from someone
barren prism
Whenever i Open The game i face this Problem By someway i dont know
im using emulator
jade nest
@barren prism Type .emulator in #481204134859505684 and move to #emulator-support
shell osprey
Is the people using files to get 90 frame or who use application to get ipad view on their mobile can get a ban !?
polar marshBOT
@shell osprey:
wheat elm
It didn't work, here's the problem:
night cloak
When pubg esports events will be in india
jade nest
It didn't work, here's the problem:
Try using the other shoot Button instead of what you are using currently.Minimise the current one and maximize the other and then try
jade nest
When pubg esports events will be in india
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
wheat elm
I've already done it and it still doesn't work @jade nest
unborn hatch
how can i unlink email ?
jade nest
I've already done it and it still doesn't work <@!458058001451057161>
Check your camera sensitivities
unborn hatch
someone hacked my email and linked the email ?
rocky cave
polar marshBOT
@rocky cave:
jade nest
how can i unlink email ?
Email Unlinking Option is currently not available.
unborn hatch
so my account will have with the hacker?
jade nest
Contact in-game customer support if your account is linked with unknown social media@unborn hatch
jade nest
You were already replied few hours ago
wispy pasture
Hello
I used gfx tool days ago to improve fps before knowing it is illegal
What shall I do now 😐
storm flumeBOT
Use of unauthorized third-party software or methods, @wispy pasture, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
jade nest
Uninstall the gfx@wispy pasture
bleak geyser
Recently I have experienced things like this a lot. the problem is I can't enter the match but the in-game system records that I am in the match. Every single thing like this happens often brings down my points. Will something like this be fixed later?
jade nest
Repair your game.That should fix it@wispy pasture
wispy pasture
I'll try this out
am i still eligible to get banned ?
and thx for your help ^^@jade nest
jade nest
Recently I have experienced things like this a lot. the problem is I can't enter...
Have you tried repairing your game?
jade nest
I'll try this out
am i still eligible to get banned ?
and thx for your help ^^<...
If you don't use any other 3rd party app then you won't be banned
bleak geyser
Have you tried repairing your game?
Not yet, but why does the system record my results when I don't get into the match?
jade nest
Not yet, but why does the system record my results when I don't get into the mat...
Because you were in the match and you got kicked due to either game error or internet connection.
barren prism
<@774006577921261599> Type ```.emulator``` in <#481204134859505684> and move to ...
Thanks i told my problem in there too im waiting for response
sudden basin
Please I need assistance my Facebook has been compromised and someone is accessing my pubg mobile account through Facebook
Any help.?
bleak geyser
Because you were in the match and you got kicked due to either game error or int...
Hmmm oke, for now I will try to fix it first, if this happens again, I will ask you again, tq
soft heart
My ping is 100ms but whe enter match is 240ms and above why
jade nest
Please I need assistance my Facebook has been compromised and someone is accessi...
Change your password and enable 2FA as soon as you can to secure your social media account and game Account
sudden basin
Change your password and enable 2FA as soon as you can to secure your social med...
My Facebook is hacked and I can’t access the Facebook account any longer
jade nest
My Facebook is hacked and I can’t access the Facebook account any longer
Then recover your fb account from fb support first and then contact in-game customer support for account related issues
sudden basin
I come online and see someone has played a tdm match and my Facebook unlink is canceled
sudden basin
Then recover your fb account from fb support first and then contact in-game cust...
I’ve tried this no response I don’t know if my Facebook can be mass reported and the account blocked
hushed leaf
since i downloaded new update .. i have a glitch in my game that the "X" mark doesn't shows up when want to leave someone's statistics .. i must restart the game over and over to leave that account .. what should i do ?please
jade nest
I’ve tried this no response I don’t know if my Facebook can be mass reported and...
You will have to recover your social media first.And then contact in-game customer support for account related issues.
hushed leaf
jade nest
since i downloaded new update .. i have a glitch in my game that the "X" mark do...
Can you please reinstall your game.And if the problem still persists then report in #old
hushed leaf
@jade nest i did that but issue still 😔
jade nest
My ping is 100ms but whe enter match is 240ms and above why
The ping which you are seeing in the settings ping is not true.Your ping depends on the game servers.And how far are the servers located from you
jade nest
<@458058001451057161> i did that but issue still 😔
Do you have notch display?
soft heart
The ping which you are seeing in the settings ping is not true.Your ping depends...
But my ping is 120 to 150 maximum this happened today
bright crag
when does season end
jade nest
It might be your network issue then.@soft heart if it's only happening today
jade nest
when does season end
15th March 2021
soft heart
It might be your network issue then.<@789383770155122729> if it's only happening...
I don't think so.... I'm using 500mps 5G
jade nest
The ping which you are seeing in the settings ping is not true.Your ping depends...
Read this again then ^^^
fresh dome
When Pubg mobile india will come? 😞
cunning escarp
When Pubg mobile india will come? 😞
Tomorrow
jade nest
When Pubg mobile india will come? 😞
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
@cunning escarp this is not your local chat or meme channel.Dont send unnecessary message or reply anything unusual
cunning escarp
😂👍🏿
bright crag
how much does it cost to buy a level in the rp?
jade nest
100 uc - 1 rank@bright crag
You can buy 1rank in 65 uc too but at the very end of the season
fresh dome
Pls pubg mobile give your 10% to government then you will be unban
hushed leaf
@jade nest yes I do have
It's on ..the Mark doesn't show up only when in someone's statistics
jade nest
Temporary solution for you is to just restart the game rn.You can report the issue in #old for now@hushed leaf
bold rover
sending popularity from 2nd id cause ban?😐
hallow gulch
sending popularity from 2nd id cause ban?😐
Refer to this message:
#news message
obtuse basalt
Hi
I'd like to ask about something.
Greetings
Should a player use a third-party device like a mouse and a keyboard to play this game.
Will he/she get a 10 year if he/she is too good?
night cloak
Do you have a plan to remove the filter in countries that have filtered the game?
hallow gulch
Should a player use a third-party device like a mouse and a keyboard to play thi...
That's not allowed so yes, it is possible.
visual robin
Hello
My social media accounts have been hacked, and I can only access the game by email.
I want to cancel Twitter and Facebook immediately
Have every receipt you paid for the game, please respond quickly
My account is at risk
hallow gulch
Hello
My social media accounts have been hacked, and I can only access the game ...
Contact customer support and follow this messaging pattern.
pure spruce
I cant login into my account. Its loading from so long. Clicked on FB and Google play both keeps loading tried changing dns server but no result.
hallow gulch
I cant login into my account. Its loading from so long. Clicked on FB and Googl...
Have you tried the auto repair option.
pure spruce
Nope shall i do it ?
hallow gulch
Yes.
night cloak
I need help every time I get to the log in portion of the game it just closes
@hallow gulch Look dm please
pure spruce
I am still having the issue
night cloak
@hallow gulch please I need help I can't get into my account
pure spruce
Same
night cloak
the keeps closing when I try to log in
hallow gulch
the keeps closing when I try to log in
Refer to subpoint 4.7 in #faq.
hallow gulch
I am still having the issue
Can you log in with other accounts, or does it occur still.
pure spruce
@hallow gulch Its still occuring for both fb and google play
hallow gulch
<@671087554375712784> Look dm please
If you have a problem, please report here for everyone to get the chance to help.
pure spruce
@hallow gulch i logged in guest account without any issues.
hallow gulch
<@671087554375712784> i logged in guest account without any issues.
Try unlinking one of your accounts, then log back in.
pure spruce
How can I unlink if I cant login into my account.
night cloak
@hallow gulch no this is deferent I've done all of that already
when I press the Google play to log on n it closes
visual robin
Why my account have a bannd now !!!
polar marshBOT
@visual robin:
hallow gulch
Unlink your facebook by going to your settings > security section > apps and websites. After doing so remove pubg and refresh your page.
night cloak
I don't use Facebook
hallow gulch
Note that you need to know your accounts info.
pure spruce
I cant login using my google either
hallow gulch
I don't use Facebook
i was referring to a different member.
hallow gulch
I cant login using my google either
You mean the email linked to your game.
night cloak
@hallow gulch 1 moment please Look dm
pure spruce
@hallow gulch uh. I reinstalled the game today. It downloaded the resources then i got option for logging into my account when i am clickig on fb or gplay it keeps loading. I changed dns and did as u said but no results.
hallow gulch
<@671087554375712784> 1 moment please Look dm
You can send PMCO related queries in #pmco.
hallow gulch
when I press the Google play to log on n it closes
Did you try a simple routine repair ?
jade nest
<@671087554375712784> uh. I reinstalled the game today. It downloaded the resour...
That seems like an emulator problem.You can get more assistance in #emulator-support
night cloak
yes I've tryed every available method of fix this and still not working
@hallow gulch the support told me to come here
pure spruce
Okay thanks.
hallow gulch
<@671087554375712784> the support told me to come here
What's been told in dms is about PMCO, which should be asked in the channel I've redirected you to.
jade nest
@night cloak Can you elaborate your issue more clearly
Is the game crashing while logging in?
soft heart
Where i can find customer service reply?
jade nest
Where i can find customer service reply?
Refer to #faq 5.3.If you have ongoing conversation then it will open and if not start a new conversation
jade nest
Yes
soft heart
Thanks
hallow gulch
The server rules ?
cobalt wing
i cant find it
onyx dagger
And kindly do not mention the moderator role, @cobalt wing. It is used only for emergencies.
bronze thunder
Hello, 31.01.2021 I was banned for 10 years for shooting on the heels, I was called to the lobby and told to shoot on the heels, I started shooting, not suspecting anything, as a result, I was banned, I did not break anything, please review the ban
device: iPhone XR
my nickname in the game ÇyêTa
id 5362321062
country: Russia
polar marshBOT
@bronze thunder:
fierce rapids
hey pubg my account is hacked by someone and now i am trying to login it but its saying that your account has been logged in with a newer version of game
my id number is 5628319015
country pakistan
mortal apex
Hello @fierce rapids ! You have to contact the Customer Service for further assistance. Please refer in #faq 5.3.
sand sinew
Hi any mod here ? Need some help urgently <@&481161015728406538>
sick shale
With what? Moderator role is used for emergencies in this server only.
magic scarab
would u please take care about a bug in anti analising
in the graphics
honestly its horrible to play without that.
sick shale
It will be enabled very soon
modest elm
My bullets not registered.. I connect all bullets but my enemy not get killed by me...Please fix this i am tired of this
Fix my bullets not registered
My game id : 5231024463
brave horizon
I think its boz of ur wifi but not sure
onyx cairn
magic scarab
bugs cant be fixed just the game needs to be updated
just wait
they fix it soon
hopefully
unique swan
This sucks why aren't you doing anything about( SRC )
modest elm
I am just tired lol
magic scarab
feelya
unique swan
This sucks why aren't you doing anything about( SRC ) Someone hacked my account and linked his twitter to my 2n link social-media ( now my account is stuck and I can't unlink it too because he has changed the Pubg Mobile version to 1.2.99999
And on tha pubg is baned in india which means even support can't help me sad
<@&481161015728406538>
@lime juniper
Pls help
jade nest
Pls help
No need to ping the whole staff or error.
And regarding Your problem contact in-game customer support for account related issues.
And you will have to wait for the update of the game.
And also the game is banned in India so cannot assist you any further
Avoid suggestions if you don't know answers.And VPN is not recommended.Refer to #faq 3.18
unique swan
No need to ping the whole staff or error.
And regarding Your problem contact in...
Ok sorry and thanks for clearing it out
The only way to go into my account right now is to change pubg mobile data
jade nest
If you change in-game files = Account suspension
Its against pubgm TOS
onyx dagger
???
unique swan
This is called SRC
jade nest
If you change in-game files = Account suspension
Its against pubgm TOS
^^^ Read this clearly
unique swan
I know
onyx dagger
You may contact Customer Service regarding your issue, @unique swan.
unique swan
They won't help cause I live in India
onyx dagger
I see.
unique swan
And no one know when pubg mobile might come out
onyx dagger
If they're not ready to help, then sadly, we cannot. :(
unique swan
Why can't anyone inform a developer or someone high about this SRC
If a hacker gets loved into your account with src
tawny badger
i need help. i just play with my friend and suddenly he get 8_4nn3d 10 min live. hes a clean player. why he get 10 min 8_4nn3d?
unique swan
You account is gone
onyx dagger
If something happens like this, they may contact the Customer Service in-game.
Ban? @tawny badger
jade nest
i need help. i just play with my friend and suddenly he get 8_4nn3d 10 min live....
Refer to #faq 4.11
onyx dagger
Uh oh.
night cloak
How to install pubg mobile beta ios?
vast turret
Hi, I wanted to ask who I have to speak to to report a bug on ipad ios
onyx dagger
BETA invitations are closed. @night cloak
night cloak
Oh
storm flumeBOT
Hello, @vast turret!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
unique swan
Ya but beta aps are out there on some third party app ( Use it on your own risk )
night cloak
I wanted to see if it really have the new map karakin and glider
tawny badger
hmmmm
unique swan
I'm stuck 😭
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @unique swan.
unique swan
Pubg mobile india discord says contact pubg mobile global discord and you guys are saying to talk to in game support
night cloak
For what?
onyx dagger
As we provide community support only for the global English version of PUBG MOBILE here, @unique swan, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
night cloak
Oh
unique swan
As we provide community support only for the global English version of PUBG MOBI...
Bro I also play pubg mobile global
onyx dagger
The game is banned there.
night cloak
How did the hacker got your login credentials?
onyx dagger
You may now move channels, as you've been answered about this, @unique swan.
spring robin
Is there any official
mortal apex
Official what, @spring robin?
hallow gulch
For new modes and map
Possibly.
atomic olive
Yes ? You've changed your region, and ?
yes
hallow gulch
Sadly, nothing can be done but wait for the given cooldown to end.
mortal apex
Need help, @night cloak?
night cloak
No
atomic olive
@hallow gulch @mortal apex help
night cloak
Thenx
atomic olive
@mortal apex help me
mortal apex
Did you change region or server, @atomic olive?
If your account was made in the EEA countries,due to the laws, you cannot change it.
atomic olive
region
mortal apex
Can you please send a screenshot of your Settings in Basic?
atomic olive
@mortal apex ok wait
hearty holly
atomic olive
@mortal apex
storm flumeBOT
Hello, @hearty holly!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
celest shadow
You do not need to bypass the inappropriate language filters here, @hearty holly. Please refer to the instructions given above.
atomic olive
@mortal apex change region Pakistan and verified phone number and entered number and some time receiving code then enter code then wrong sometimw error
@celest shadow hello I have changed region
chrome flame
How we can get title vanguard one
atomic olive
some one help me
chrome flame
@celest shadow How we can get title vanguard one
mortal apex
As a lot of people have been encountering this type of issue,you may report it in #old with this format, @atomic olive:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
chrome flame
@mortal apex can u help pls
mortal apex
Hello @chrome flame! The Vanguard title it’s not available to regular players.
chrome flame
@mortal apex I'm not regular player
@mortal apex I just need the requirements and how to apply for it
crisp storm
I was banned for 10 years innocently. You should reduce my ban! ...
polar marshBOT
@crisp storm:
waxen hazel
تم حظر حسابي من قبل سنة وانا الى الان اتواصل مع الدعم من خلال اللعبه ولا يوجد رد ارجو المساعدة
storm flumeBOT
Please do not use languages other than English, @waxen hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
hallow gulch
<@752515639746494557>:
You can refer to this, @waxen hazel.
waxen hazel
My account was banned in 2019 and so far I am trying to communicate with support in the game and there is no response, I did not violate the rules of the game please help
polar marshBOT
@waxen hazel:
cunning vector
Peace, where do you go to the social networking site Facebook to know the date of the game's registration
mortal apex
Unfortunately,this title is given to those who are contributing to the community in game, @chrome flame.
hallow gulch
Peace, where do you go to the social networking site Facebook to know the date o...
Facebook > settings > security section > apps and websites > logged in apps > scroll down until you see pubg, beside the name you'll see the date.
chrome flame
@mortal apex that's the problem I always contributed in the social media with everything new in Pubg mobile
@mortal apex can i dm u my account in TikTok
tender salmon
So is there any news about removing emulator players from Mobile version? PUBG Mobile is ranking them same as mobile players.
It’s so absurd that it’s not clear to me that you haven’t solved it yet.
opal silo
@atomic olive This player changed his server by mistake, I think he would like to have his server change back to org. @lime juniper I think he cannot speak english well, so ill just lettin ya know.
hallow gulch
So is there any news about removing emulator players from Mobile version? PUBG M...
Emulator has its own server. That being said, emulator players play against people on the same platform.
unique swan
If I message support from my hacked id which the hacker can also log in will he be able to see my support messages or it will be visible only on my phone ??
hallow gulch
<@689951083941986379> This player changed his server by mistake, I think he woul...
Only tag the following role for community related queries. In their case, there's nothing that can be done but wait for the given cooldown to end.
opal silo
Uhm, nope.
hallow gulch
If I message support from my hacked id which the hacker can also log in will he ...
It'll be visible for everyone that has access to the account.
opal silo
I got my server changed back, I just contacted support, dont give out false info.
unique swan
It'll be visible for everyone that has access to the account.
Ok thanks
opal silo
Im trying to help him btw, cause he can't type proper english.
mortal apex
<@!720606276626808872> that's the problem I always contributed in the social med...
As i already said,this kind of title is given only to a few. Please stop asking the same question,as you have already been answered.
night cloak
Hello i'm using the pubg mobile emulator but i have keybinds problems
mortal apex
You may move to #emulator-support, @night cloak.
hallow gulch
Players have been given one chance to change back their server due to the server changing room bug. The info is quite clear.
mortal apex
Please type .emulator in @night cloak to get the Emulator role,in order to receive support and access to Emulator channels.
night cloak
thanx
mortal apex
You are welcome!
hallow gulch
type that in #481204134859505684 please.
mortal apex
^
opal silo
I dunno, I think community is losing players with that cooldown, I understand that it is a good thing to have it, but maybe some newbies changed it, and didnt knew that there will be a cooldown, 1 reset would be useful to everyone I think.
hallow gulch
I dunno, I think community is losing players with that cooldown, I understand th...
If you feel that you must, you can provide feedback in #old regarding that particular matter.
chrome flame
@mortal apex so Pubg give the title to people sales Pubg account in the community
quaint aurora
HI Guys i wanna to know when the crew will return back?
hallow gulch
HI Guys i wanna to know when the crew will return back?
Please refer to the second pinned message of this channel.
quaint aurora
k thx
iron ledge
My phone is not a flagship but powerful as a flagship for 2018 and my phone can handle pubg at 60fps. When will everyone be able to play on 60fps?
carmine needle
hello .
why are hacks stills possible in the game ?
why doesn't developers secure the game ?
it's been 17, i say it again, 17 SEASONS and the game hasn't still been able to find a way to deal with hackers ?
it's ridiculous .
i played with someone who was CONQUEROR, he stole all my kills
i added him as a friend as he was playing well .
he chat with me and asked me my email address .
i gave him .
he sent me a picture by email .
when i went in the friend list to report him
he already unfriended me and since i played like more then 40 games after having played with him .
i can't see him even in results .
why does pubg mobile still being trolled ?
it discourages us to play ...
foggy furnace
Hello, can someone help me out? It says my account is a guest account and cannot be ranked on server leaderboards (as you can see in the "note" in the ss). I log in with Google Play Games and it was not created as a guest account. Any ideas on why it says my account is a guest account? And any ways I can fix this? Thanks.
full bane
hello .
why are hacks stills possible in the game ?
why doesn't developers secur...
bro the game is securized but all players with hack use vpn or unbannable hacks
my opinion
carmine needle
bro the game is securized but all players with hack use vpn or unbannable hacks
the game cannot be securized if people can play with hacks that are undetectable ...
that is ridiculous from the game and its team
next ingot
hello, my account has been blocked for 10 years and i have never been a drug guy! I ask you to reconsider my ban, the pubg support ignored me around the clock and I want to say that my nickname was changed to the one that specifically insults religion. I treat all believers with respect, but nevertheless my account was hacked and it was not possible to remove the link in the spring, since those support did not respond and completely ignored me and my requests to return the account, perhaps suspicious activity was noticed and I logged in from 2 devices (their own). Review my ban and ask to unblock my account, I have been playing since the first season of the game
ID: 510194953
polar marshBOT
@next ingot:
carmine needle
it's been 17 seasons now
hallow gulch
When is PubgM new Update ? 1.3
No confirmed date yet, keep an eye on #news for future updates.
full bane
it's been 17 seasons now
anyway bro all pubg players with hacks riscks to get ban or steal his account
carmine needle
last week i played a game in erangel .. there were 8 people remaining .. i was on sosnovka beach and got killed from nowhere .
i watched my opponents . there were 4 guys each bearing the team name GLX . all had skins and vehicles skins . it was like if they invest tons of money in the game .
they took their vehicle from the beach till the other side side near farm while flying lol ..
i reported that since one week and i haven't still got a message or getting the Ban reward .
that means pubg doesn't ban people who invest money in the game .
why they didn't get banned ?
or at least one of them who flew the vehicle from one beach till the other side on the sea lol ...
hallow gulch
the game cannot be securized if people can play with hacks that are undetectable...
You can take a look at the ban list our community manager provides every now and again. Which showes how many players are getting banned specifically by their tier.
And please Avoid discussing such here as this channel is only for pubg related queries/questions.
hallow gulch
Hello, can someone help me out? It says my account is a guest account and canno...
That's only a note, However you have to be level 35-45 to be ranked on the leaderboards.
foggy furnace
That's only a note, However you have to be level 35-45 to be ranked on the leade...
Hey , thank you so much for the response, I appreciate it. This is a level 32 account, do you have to be level 35 or 45 to be ranked on the leaderboards?
hallow gulch
Hey , thank you so much for the response, I appreciate it. This is a level 32 a...
Yes, you have to be 35-45 or in between of course.
idle echo
When will pubg bring option to unlink/change email or phone number?
hallow gulch
When will pubg bring option to unlink/change email or phone number?
Maybe in future updates, nothing confirmed yet.
foggy furnace
Yes, you have to be 35-45 or in between of course.
Ok, thanks again. Is there anything in particular you have to do to gain levels? Or just play the game?
hallow gulch
Ok, thanks again. Is there anything in particular you have to do to gain levels...
By playing the game continuously, you'll gain xp which will help you rank up.
trail knot
Is there an issue with accessing the BETA version? I was able to get into it yesterday but it is crashing on me right now. Game will not open at all (current BETA)
hallow gulch
Is there an issue with accessing the BETA version? I was able to get into it yes...
Due to the massive pressure on the beta server, it might crash or have a slow response time. Try again later please.
There are no exceptions whatsoever, people who break the rules by any means get the right form of punishment, once CS has taken a notice in.
blazing cobalt
polar marshBOT
@blazing cobalt:
ornate bramble
Hello PUBG
I do not have the change country button in my account and cannot play in the bonus challenge I cannot redeem the points that I previously collected
hallow gulch
Hello PUBG
I do not have the change country button in my account and cannot pla...
Bonus challenge is only available in some countries at the moment, as for the region/country, it's not possible for you to change it due to applied laws.
ornate bramble
Yes, I know, but I'm in Africa and all of my friends are playing the bonus challenge but me I can't
Morocco
Is my country
olive dove
@ornate bramble it is not about the country you reside in, it is about the selected region in your account. Make sure it is not different.
night cloak
Can someone please tell me how to fix the glitch where your joystick just stops working half way through running
ornate bramble
<@611685167693561857> it is not about the country you reside in, it is about the...
Yes, I activated my European account, but I did not know by mistake
olive dove
Yes, I activated my European account, but I did not know by mistake
In this case you need to contact the in-game customer support for assistancr.
hallow gulch
Can someone please tell me how to fix the glitch where your joystick just stops ...
Try a routine repair, if that didn't help. You can report such bugs in #old to help improve the game.
night cloak
My guy 💯
ornate bramble
In this case you need to contact the in-game customer support for assistancr.
Help me how to communicate with them
night cloak
When new update will come?
hallow gulch
nvm
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @ornate bramble. Once we do, we will publish further information in #news.
hallow gulch
We currently do not have a specific release date for the upcoming update, <@6116...
@night cloak refer to this
olive dove
<@456226577798135808> refer to this <a:cz_this:556723136028999680>
Thank you.
ornate bramble
I tried, but to no avail
ornate bramble
Please refer to subpoint 5.3 in <#638363268565565461> for further information, <...
I tried, but to no avail
hallow gulch
I tried, but to no avail
Did you not find it, or ?
ornate bramble
Their message and I did not get what I want
ornate bramble
Did you not find it, or ?
I want to change the region from Europe to Africa how do I contact them for that please
What should i say to them
hallow gulch
What should i say to them
It's mentioned that to change the region, you should return to the country where you currently reside it. Do mention that you're currently in africa and proceed from there.
Since you're not in europe, i don't see a problem in not switching back to North africa.
ornate bramble
I am not in Europe
hallow gulch
It's what i said, please do reread closely.
olive dove
@ornate bramble
If your account is created or been used in Economic European Area[EEA], you can't change your region as part of the EEA rules.
That being said, please be advised that we can't assist with region change and we can only redirect you to the in-game customer support.
ornate bramble
It's what i said, please do reread closely.
I did not mean that
I am in Africa but when I first opened my account, I made Europe a mistake
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tight iron. Remember to read through #faq before asking questions in the support channels.
olive dove
It seems like you moved it from this menu to the taps.
Show full screenshot.
@tight iron yup, you moved it as I said.
Right there
valid thistle
How can I get Dima
olive dove
How can I get Dima
Refer to the regional community team.
valid thistle
Refer to the regional community team.
I don't know how to use it can you help me please
storm flumeBOT
Please do not use languages other than English, @valid thistle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
olive dove
I don't know how to use it can you help me please
Questions regarding the feature that you mentioned should be directed to our MENA community server.
prime stirrup
Wait the beta is over ???? I cant enter it anymore when i do i just crash
elfin umbra
hello how can I go about my account that's been stolen?
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @prime stirrup:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Please contact the customer service via the in-game settings for further assistance, @elfin umbra.
prime stirrup
@storm flume you guys just sent me another invite just today
elfin umbra
how long will they take to respond?
next cove
Do y’all know when anti-aliasing is going to come back.
olive dove
Do y’all know when anti-aliasing is going to come back.
Should be fixed soon, the devs. are aware of this issue.
trail knot
Due to the massive pressure on the beta server, it might crash or have a slow re...
Thank you, will do.
tender salmon
@hallow gulch Emulator can play with mobile players .Its enough only1 emulator and you are connected with others. They have easier gameplay where they achive more POINTS and they are ranked with Mobile players .Its MOBILE game. Which part you dont get it by that . They shouldnt even be on same rank list with mobile players . Its absurd .
sonic summit
i need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @sonic summit. Remember to read through #faq before asking questions in the support channels.
unkempt reef
Hey can I get help with Rp
loud osprey
Yo idk if this is the right channel but what am i supposed to do if i just came back from a long period of inactivity to find my account has been hacked into and is being actively used?
I changed my email and gamecenter passwords (only things i had linked), but the hacker linked their google play account and i cant unlink it as it hasnt been linked for 21 days, and even then it seems theyd have to be offline for 7 days for it to even go through
Idk if anyone in this discord is even capable of helping with something like this, but the in game support isnt getting me anywhere. If anyone has any idea on what i could do or has any experience with a situation like this some guidance would be appreciated
night cloak
Idk if anyone in this discord is even capable of helping with something like thi...
Contact customer service This might help you
loud osprey
I tried that, it asked me for some weird information, wanted proof of a purchase 3 months ago i didnt even make, as i havent played in way more than 3 months
unkempt reef
Hello I just reached rank 60 for the royal pass but it didn’t give me the option to chose which suite I wanted it auto collected and I got the white instead of the black and I wanted the black how do I reverse this
night cloak
I tried that, it asked me for some weird information, wanted proof of a purchase...
Tell them you didnt make any payments
loud osprey
Also, how can i even find the registration date of my account? It asked me that but i had no idea how to
Ive made payments but not in the yime frame it was asking for
Time*
night cloak
Pls fix this
alpine flower
Pls fix this
unkempt reef
Hello I just reached rank 60 for the royal pass but it didn’t give me the option to chose which suite I wanted it auto collected and I got the white instead of the black and I wanted the black how do I reverse this help
night cloak
Also, how can i even find the registration date of my account? It asked me that ...
Which social media account was linked first?
loud osprey
Game center is the only one ive ever linked
night cloak
You can check registration date via settings of Game center
loud osprey
I tried talking to that bot yesterday and didnt know how to answer the questions it was asking me and now it wont respond anymore so idk if ive ruined my chances with that avenue of approach
Alright let me take a look
dull bronze
I faced 3 time this bug can u pls explain here
M416 Didnt opened all type of scope... At classic matches Why
loud osprey
You can check registration date via settings of Game center
Im not finding that in the game center page of the settings app, does this need to be done from a pc or something?
Assuming u mean in here?
jade nest
@loud osprey have you been using this device to play pubgm from the beginning? Like did you start from this device?
loud osprey
Was either my ipad or iphone, i dont remember which
Both are on the same icloud account though
pliant kayak
How to unlink email from my global account
jade nest
Both are on the same icloud account though
Go to
App store->Click on Profile ->Go to Purchases ->Search Pubgm
You will get the date
loud osprey
Thanks ill give that a shot rn
Any idea on how i can even submit any info now that the bot stopped responding to me though?
jade nest
How to unlink email from my global account
Email Unlinking option is currently unavailable
jade nest
Any idea on how i can even submit any info now that the bot stopped responding t...
Start a new conversation
loud osprey
How do i do that lol
It just takes me to the same one when i open the support thing
Ive got the date, thanks. As for the last purchase receipt thing, idk if ill be able to find any receipts, but i can see the date my subscription ended. Do you think that would be proof enough?
next vault
i need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @next vault. Remember to read through #faq before asking questions in the support channels.
jade nest
Ive got the date, thanks. As for the last purchase receipt thing, idk if ill be ...
from app store. click on your icon on the top right and then again on your icon from the pop up page. then scroll down you will see purchase history
loud osprey
Thanks a lot! Now i just need to find out how to trigger this bot again
Gonna try downloading the game on another device and see if it works from there
loud osprey
I believe I’ve provided sufficient evidence, thanks for the help guys. Now I just have to wait the potential 60 days for anything to actually happen LOL 😰
last path
My account is hacked but i was linked my account with a pubg account and the hack add his gmail and banned my account for three days
polar marshBOT
@last path:
alpine flower
My account is hacked but i was linked my account with a pubg account and the hac...
contact in game support to unlink the gmail and file claim
lime nexus
I bought UC via customize pack but i didnt get free rewards which was mentioned like if you buy 60 UC you will get a Hat and on 180 a costume. Please tell me if its a bug or it wont work on customize packs?
worldly chasm
Hello. I have already contacted support, but they said that only within 60 days they will be able to solve my question with hacking, is it possible to somehow speed up this process if the hacker threatens to ban my account
harsh bison
Is there a way to change server without waiting for 60 days?
clear spindle
Nope.
storm flumeBOT
Please refer to subpoint 5.4 in #faq for further information, @worldly chasm.
Please contact the customer service via the in-game settings for further assistance, @lime nexus.
worldly chasm
Please refer to subpoint 5.4 in <#638363268565565461> for further information, <...
I don't know where it is
lime nexus
I bought UC via customize pack but i didnt get free rewards which was mentioned ...
Anyone?
celest shadow
I bought UC via customize pack but i didnt get free rewards which was mentioned ...
Purchasing UC via the customize pack section does not grant you the purchase bonus outfits. It is only applicable when you purchase UC via the shop in the game.
steady leaf
Am I allowed to use the game-booster that came with my phone?
celest shadow
Hello, there. May I know what your device is, @steady leaf?
stark trout
Are those allowed or is the use of a device like this considered as cheating
alpine flower
Are those allowed or is the use of a device like this considered as cheating
hmmm how will you determine if one is using a external physical controllers? || not the electronic one||
in esports these are not allowed
stark trout
The answer I was looking for. Thank you
bright imp
hello good I would like to know if an abandoned clan can be recovered
celest shadow
The current leader of the clan must transfer the ownership of the clan to someone else, @bright imp. There is no other way.
bright imp
The current leader of the clan must transfer the ownership of the clan to someon...
I was the former leader of the clan but when I entered another has the leader and I want to remove zeal but I do not know how the clan is from Venezuela and an Arab has it
celest shadow
I was the former leader of the clan but when I entered another has the leader an...
I do not quite understand you there. You joined another clan or what happened?
bright imp
I do not quite understand you there. You joined another clan or what happened?
I did not join another clan I passed it on to the Arab and I want him to give it back to me and he does not answer me
I have screenshots
celest shadow
In that case, you will need to discuss with the current leader of the clan, @bright imp. There is nothing that we can do to help you about this here.
night cloak
@celest shadow hello piston, does pubgm had any recent updates?
bright imp
OK thank you so much. And I have come to report an error with the gyroscope when aiming the sight freezes and automatically goes to the ground and looked for a solution and it has not worked for me
celest shadow
<@149350774554624000> hello piston, does pubgm had any recent updates?
The update 1.2.0 took place a few weeks ago, and had gone through a few minor patches. How can I help you?
brisk meadow
I need help please
celest shadow
OK thank you so much. And I have come to report an error with the gyroscope when...
Please send a screenshot of your gyroscope settings, sensitivity and a screen recording of the issue.
celest shadow
You will need to wait for the 1.3.0 version update, @night cloak.
How can we help you, @brisk meadow?
brisk meadow
How can we help you, <@369979796341522433>?
I accidentally changed my server from NA to EU and it won’t let me change back it says I have to wait 60 days no way
I lag in EU
celest shadow
I accidentally changed my server from NA to EU and it won’t let me change back i...
How and where did you accidentally changed this?
brisk meadow
Pubg mobile
celest shadow
In the settings?
night cloak
You will need to wait for the 1.3.0 version update, <@456226577798135808>.
Is that a beta patch update?
brisk meadow
Yea
celest shadow
Is that a beta patch update?
No, not beta version. Version 1.3.0 should be after Season 17 ends.
night cloak
No, not beta version. Version 1.3.0 should be after Season 17 ends.
Omg had to wait till season ends. Hm ok.
celest shadow
I regret to inform you that you will need to wait 60 days to be able to switch to another server again, @brisk meadow. This is something you should be careful of, and you should read the notice given before switching your servers.
As a temporary solution, you can team up with your friends in NA instead and you will be able to play in the NA server this way.
celest shadow
Omg had to wait till season ends. Hm ok.<:pubgm_hidethepain:587501091722100737>
Yes.
brisk meadow
That’s the problem I won’t be able to
It counts my stats in Europe
Even if my friend is in NA
Idk what happened to the game lmao it’s kinda lit but not when I’m in Europe
night cloak
@celest shadow I appreciate your consideration and have a great day ahead cutiee piston.
celest shadow
Correct. All your rating points will now be counted towards your selected server, which is Europe. This is the latest implementation to ensure that you experience less network lag and have a more stable and better gaming environment. Feel free to share your feedback in this regard in #old.
night cloak
Hey. I was in lobby and suddenly found a friend added in my account and sent me bp gift and I never added anyone or accepted anyone friend request. And before it for a few minutes. The sound glitched and I heard him talking before he appears on my friend list. I asked him from where you appeared. He said Facebook friend but I don't even use Facebook.
I deleted him at all but I'd like to know if that's a glitch or not just to be aware and not worried.
@celest shadow
@night cloak Could you show a screenshot of your basic settings?
tight charm
Hi, my account has been banned and this is a banned message"please download pubg mobile client app again from the app store" I downloaded the game from the App Store
polar marshBOT
@tight charm:
night cloak
I don't like sharing such private info of what my account is linked to in public @celest shadow
Can you just tell me the steps or what do you want to know?
The name of the two login methods.
Twitter. Google play, and 3rd login
You either mistakenly added them or linked Facebook in the past.
I do not see any other possible ways.
Old Twitter friends couldn't get added into the game?
I don’t know if Twitter had friends system in the past. It only has followers. For now, only Facebook and WeChat friends will be shown automatically.
timber shore
Hello! Yesterday I was trying to log in to my account but It has showed me this message and there is no way logging into my account from another device either. I tried many different things reinstalling game, clearing cache, data but nothing helps. I was logged in my account the same day just few hours before with the same device and there wasn't any update since. I also noticed from my friend's account that I'm wearing different outfit then I did the last time I was logged in. Could someone steal my account? Can you please tell me how to recover It? Thank you so much!
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @timber shore.
umbral tree
Hello! Yesterday I was trying to log in to my account but It has showed me this message and there is no way logging into my account from another device either. I tried many different things reinstalling game, clearing cache, data but nothing helps. I was logged in my account in my mobile please help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @umbral tree.
junior sand
Hi, my account got banned suddenly for 10 years, when I have never cheated or used any outside devices to play. I only ever play for fun and am not even that good. I keep just getting automated responses and no one can even tell me the exact reason I was banned. I’ve been playing for 4 years and had never had issues before. Is there anyway I can actually have someone look into it?
polar marshBOT
@junior sand:
night cloak
Hi I am level 100 in season pass and don’t see myself as the airplane owner never and it never reaches ppl with 100dp
How to fix
umbral tree
Click whay
onyx dagger
That's completely Random, @night cloak. 🤷
Or, did you hide your RP level?
May I know what is the issue, @umbral tree??
onyx dagger
That can be a reason.
night cloak
Where I unhide
onyx dagger
Oh.
onyx dagger
Via the settings > basic
onyx dagger
Are there only two options @umbral tree?
umbral tree
Are there only two options <@!807281348544692265>?
Are there only two options
umbral tree
Are there only two options <@!807281348544692265>?
Yas only options
onyx dagger
The first one, and state the issue. @umbral tree
onyx dagger
Click the first option.
umbral tree
onyx dagger
When did you face this issue?
umbral tree
onyx dagger
Yas only options
I believe that there are different options too.
umbral tree
I believe that there are different options too.
onyx dagger
Hold on.
night cloak
Via the settings > basic
I did enable still no shows
onyx dagger
There might be players who have higher RP points than you, @night cloak.
heavy vortex
Can u show a screen shot of the same happening in a match. Try Quick match for example. @night cloak
celest shadow
Please select a response from the list provided in this screenshot on how frequent this issue is occurring to you.
umbral tree
Please select a response from the list provided in this screenshot on how freque...
How does it mean not understood?
celest shadow
What do you not understand, @umbral tree?
umbral tree
How does it mean not understood?
celest shadow
How often has the issue you are currently facing been happening?
cunning vector
Peace be upon you. I want to ask you. I lost my account in the game due to the disruption of my account on the social networking site Facebook and it was permanently disabled. I even sent Facebook support and they did not respond to me. Is there a way to recover my account in the game please
celest shadow
What should I answer?
You only need to select one of the responses listed there on how frequently this issue has been happening to you.
celest shadow
Before we proceed any further, may I know your issue, @umbral tree?
drifting crest
Will Oceania server ever be a thing?
cunning vector
Do you know reliable Facebook support links or email they respond to please give me it
celest shadow
Will Oceania server ever be a thing?
No information in this regard, feel free to share your concerns in #old.
umbral tree
Before we proceed any further, may I know your issue, <@807281348544692265>?
My Twitter account has been hacked and the game version has changed
celest shadow
My Twitter account has been hacked and the game version has changed
Have you recovered your Twitter account?
umbral tree
Have you recovered your Twitter account?
No
drifting crest
Is there a way to decrease the ms? I tried using VPN but It doesn’t decrease it at all
celest shadow
Please contact the customer support for Twitter to recover your Twitter account first, @umbral tree:
Once you have recovered this account, you will need to either contact the customer service in the game for further assistance or wait patiently for the next update for the issue to be resolved.
The most important part is to recover your Twitter account first, which is linked to your PUBG MOBILE account.
umbral tree
Please contact the customer support for Twitter to recover your Twitter account ...
Contacted together, Twitter support writes, we will not be able to hit your identity
drifting crest
I live in New Zealand will it work?
past zodiac
Hi my friends account got banned for no apparent reason while playing tdms, he got banned automatically for 10 years even though he is just 2 K/D player, can i get help?
drifting crest
Thanks
inland swift
Hello Please Help Me My friends accaunt banned for nothink He Was in cheer park and he baned for 10 years he used nothink please help
drifting crest
No information in this regard, feel free to share your concerns in <#65422059046...
Thanks
Is anywhere between 100-200 good ms?
celest shadow
Hello, @past zodiac and @inland swift. Please refer to subpoint 2.12 in #faq for further information about account suspensions. Please do not inquire about it again here.
past zodiac
Okay sorry
spark ingot
@celest shadow Hello , My Brother's Id Banned Without Any Reason . He Didn't Use Any Hacks , Or Cheates !! Please Check
5833087530 Character ID
polar marshBOT
@spark ingot:
drifting crest
Do you have a good dns recommendation? Or is it different for each country
umbral tree
Ok
celest shadow
Contacted together, Twitter support writes, we will not be able to hit your iden...
Keep trying, because it will be very hard if you do not have access to your Twitter account.
umbral tree
Keep trying, because it will be very hard if you do not have access to your Twit...
I want to return the version of the game and can delete Twitter
drifting crest
OK, Thanks
night cloak
Guys there is any possibility gifting items from one account inventory to others
celest shadow
I want to return the version of the game and can delete Twitter
Please wait for the next update to be able to log into your account again.
uneven pumice
Will officials reply me?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @uneven pumice.
wise tree
I need help. Someone stole the account and connected a phone number.
jade nest
I need help. Someone stole the account and connected a phone number.
Please contact the customer service via the in-game settings for further assistance
wise tree
How can I remove the phone number from the account?
jade nest
You cannot remove,that feature is currently unavailable
unique swan
If I contact customer service in game will the other hacker who has linked his fb to my account will able to see the chat Between me and the support ?
Or will it be only visible on my device ?
jade nest
Only on your device@unique swan
unique swan
Ok
neon sleet
Hello, PUBG
My iD :5193392393
My Twitter account has been hacked
And I have linked in my email with account with mic3zoze@gmail.com
But there is a problem when I click on the "Go" icon. The code does not reach me on the email and I get an error (parameter error 2123)
Please, sweet problem, so that I can log in and cancel Twitter because the one who hacked Twitter is playing with my account, now help me
jade nest
Hello, PUBG
My iD :5193392393
My Twitter account has been hacked
And I have lin...
Please contact the customer service via the in-game settings for further assistance.
Email login is still in beta therefore there is currently issues.Please try logging in later.
unique swan
Only on your device<@590418471939211264>
A guy yesterday told me it will be visible to everyone with the access of my account
onyx dagger
Hold on. @unique swan
unique swan
Ok
dawn sky
Whenever i click my pubg mobile beta, it doesnt even bother to start up and crashes immediatley. What do i do?
onyx dagger
It is called BETA after all.
dawn sky
Yeah but i assume it would at least give me any screen?
It just goes black and returns me to home screen
unique swan
Whenever i click my pubg mobile beta, it doesnt even bother to start up and cras...
Which device ?
onyx dagger
From where did you download the BETA version?
dawn sky
From the link in this discord
And then i used the generated code from my actual account
jade nest
You will get the answer on your device if you have asked any queries to the in-game Customer support.The game notifies you itself.
And that is self tested by me.Even if you have any other account logged in after you asked the question to in-game CS.You will be notified when they answer.
chilly jay
Why there is no option to link in facebook or twitter in beta pubg mobile.
unique swan
You will get the answer on your device if you have asked any queries to the in-g...
So the chats will only be visible on my device ??
onyx dagger
BETA version. @chilly jay
unique swan
Thanks
jade nest
So the chats will only be visible on my device ??
Yes only on your device
chilly jay
*BETA version.* <@!482533647388377088>
Yes bro
onyx dagger
Why isn't developers doing anything about ( SRC )
You may contact Customer Service in-game for such issues.
chilly jay
It is the BETA version. 🤷
Yes bro it's beta version
onyx dagger
🤦♂️
BETA version is usually for checking out new features, @chilly jay, and you can have a guest account.
chilly jay
BETA version is usually for checking out new features, <@!482533647388377088>, a...
Ok thanks bro ❤️ i can understand now 😘
onyx dagger
You're very welcome! 🤗
jade nest
Were you able to play it before?
@dawn sky
If not then do this
Go to settings > general > profiles > and click trust
And restart your Phone
dawn sky
Were you able to play it before?
Yes, i played a few matches
jade nest
Restart your phone and if that problem still persists then its basically because its unstable version and your phone is not supporting that clearly
onyx dagger
Hello there, @unique swan.
Yes, he will be able to read the chat.
onyx dagger
If I contact customer service in game will the other hacker who has linked his f...
This.
unique swan
You guys just Sayed only on my device I can see chat
onyx dagger
It is wrong.
unique swan
You will get the answer on your device if you have asked any queries to the in-g...
Pls help
onyx dagger
Which is, sadly, yes.
dawn sky
Restart your phone and if that problem still persists then its basically because...
I found out, my device needs to verify the app somehow but it wont let me verify
jade nest
If not then do this
```Go to settings > general > profiles > and click trust```
...
@dawn sky ^^^
unique swan
I found out, my device needs to verify the app somehow but it wont let me verify
You need to go in setting and turn off some kind of security
dawn sky
Yeah well every time i do so it doesnt trust it
jade nest
That is the only way
unique swan
@jade nest @onyx dagger pls 5alk and clear this out
onyx dagger
Talk about what?
dawn sky
You need to go in setting and turn off some kind of security
Do you happen to know what setting
onyx dagger
As I said, he will be able to read the chat.
unique swan
The support messge who can see it
unique swan
Do you happen to know what setting
Nah check YouTube
dawn sky
Aight ty
unique swan
@onyx dagger just said everyone with the access of my account can see it
So it's only visible on my phone ??
@onyx dagger bro pls you also say something
onyx dagger
Same Game account.
unique swan
Let me explain
Right now 2 people have access to my account me and the hacker
Thanks
abstract spindle
Hello PUBG Mobile team I am getting banned for no reason and that’s the 4th ban pls help I want to know the reason so that I respond to the problem and fix it
ID: 5360523584
polar marshBOT
@abstract spindle:
unique swan
Hello PUBG Mobile team I am getting banned for no reason and that’s the 4th ban ...
Is your phone rooted
Ot do you have have aps like ( game guardian , lucky patcher , and etc )
Pls help this guy @abstract spindle
elfin canopy
@unique swan ask them to DM me.
jade nest
Android?@dense nexus
dense nexus
yes
night cloak
Anyone know how to fix the Anti- Aliasing bug on iOS devices? , its not working since the last update
jade nest
yes
Clear data of you package installer app and restart your phone.Then try to install again
It will take time to stage the app first before installation process
dense nexus
ok
jade nest
Anyone know how to fix the Anti- Aliasing bug on iOS devices? , its not working ...
Anti-aliasing feature has been currently turned off.You will be able to enable it back soon ;)
night cloak
Anti-aliasing feature has been currently turned off.You will be able to enable i...
ok , will stop playing till it comes back , because graphics looks ugly without anti aliasing
dense nexus
now is stuck on the install stage
jade nest
It will take time for installation@dense nexus
Have patience
And no need to cancel or quit
jade nest
Clear data of you package installer app and restart your phone.Then try to insta...
@dense nexus ^^^ Do this again and make sure your phone has enough space.
And don't go in background while installing.Let the installation go on foreground
dense nexus
how much space does it take
jade nest
Have atleast 6GB of empty space on your phone for smooth performance
elfin canopy
Is it 64bit or 32bit?
regal talon
May i have a question?
dense nexus
is the 32
elfin canopy
Of course, you can, @regal talon. how may we help you?
Where did you download it from? The official link, @dense nexus?
dense nexus
yes
elfin canopy
Is that the special character or the actual language word?
elfin canopy
You may provide your feedbacks in #old regarding this, @vagrant tulip and @regal talon.
regal talon
Yes, but that's not bug!
i asked you why PUBGM blacklisting the word and its just means god no more
jade nest
Those words are actually in profanity filter so that no one can misuse it to disrespect other religions.I hope you understand what i mean
heavy vortex
Even in game weapon names are censored. 
Nothing new
celest shadow
Try downloading the 64-bit version, @dense nexus.
night cloak
@ripe palm For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.
ripe palm
@elfin canopy Hi, can you help me about my hacked account
sick shale
No one here can help with account related issues, Contact customer service in-game please
storm flumeBOT
Please do not use languages other than English, @lost badge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
lost badge
I want to make a deal with the game
sick shale
Can you elaborate
lost badge
I want to sell the game in turkey Epineu
violet temple
@sick shale can you say me how long it need to wait me for customer service
sick shale
Sorry I can't understand you, @lost badge Feel free to join Turkey server if you're unable to write your questions in a proper English language (Link can be found in #735483472432594994 3.1)
lost badge
Can you write specially, I can't write here comfortably
peak juniper
Heloo
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @peak juniper. Remember to read through #faq before asking questions in the support channels.
wide tendon
Can we get uc in free
lost badge
@sick shale ?
sick shale
Please read my previous message
celest shadow
Can we get uc in free
There is no way to get UC for free unless you win them from events or giveaways.
lost badge
@sick shale Can you write specially, I can't write here comfortably
wide tendon
Ok piston thnxxx👍
peak juniper
My player get banned no reason and the pubg says violation regulations
polar marshBOT
@peak juniper:
celest shadow
Please join the server below for further assistance with your inquiry, @lost badge:
lost badge
no no
night siren
when 1.3.0 comes out?
celest shadow
We are unfortunately unable to understand you here. You may send messages in your native language by joining the server above, @lost badge.
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @night siren. Once we do, we will publish further information in #news.
lost badge
@celest shadow turkey server can not help me
past nimbus
<@!149350774554624000> turkey server can not help me
Yes turkey server is so bad
celest shadow
Can you explain what your issue is, @lost badge?
lost badge
@celest shadow I want to sell Pubg mobile (Unknown cash)
I haven't gotten an answer for 90 days
celest shadow
Then consider your request rejected, @lost badge.
We only recommend the in-game system and https://www.pubgmobile.com/pay for players to purchase their UC because these are the authorised and official way to do so.
past nimbus
Hello i want speak with a support. turkey server didnt do anything and i send a mail to pubg but robots are all times saying same thing. İ got ban. İ used before gfx tool but i delted .
storm flumeBOT
Use of unauthorized third-party software or methods, @past nimbus, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
polar marshBOT
@past nimbus:
lost badge
@celest shadow If it will be rejected, why do they wait 90 days?
I perdigital.com in turkey, you can sell gamesatis.com sites like UC
EPİN
?
night cloak
@lost badge Unfortunately, selling UC is against the terms of service. You will not be able to do that.
lost badge
EPs available for sale in Turkey
okey
official uc reseller epin
epin don't you know what to say
night cloak
Hello , before 2 days i was banned, because i login using old phone , the game says I must download the game from the store (it is from the store) ,, now my rank is gone !!!
polar marshBOT
@night cloak:
mint crag
@polar marsh got my account banned , but i donk know how ....have never played much on the account ....also i use the account to remove custom room......had recently purchased the room card and this happend....what is goin on wiht you guys .....i am so annoyed by all this ,,,,,,,first pubgM bann in INDIA now that we are trying to GRIND in kr versions you guys do this ......whats the matter ......the file claim option is also not working properly ...there is no on to speak to,,,,,how do i get my account back
polar marshBOT
@mint crag:
gleaming dragon
Hi, the option to change my region doesnt appear to me
night cloak
@gleaming dragon It is not available to people registered in EEA countries.
uneven pumice
If we use warp not warp+ why it give 10 year ban?
carmine needle
i want someone to help me please . moderators, developers, contributors, administrator etc help please ..
@hallow gulch help please . you told me that hackers get banned ..
can i retrace this guy .? and get him banned ?
he is gloating and told me he will never get banned as he stopped using the hacks after reaching conqueror .
guys, how could the game detect a hacker after he played all these games until he became conqueror .
and he never got detected ??? how come ??
vernal wigeon
@polar marsh got my account banned , but i donk know how ....have never played much on the account ....also i use the account to remove custom room......had recently purchased the room card and this happend....what is goin on wiht you guys .....i am so annoyed by all this ,,,,,,,first pubgM bann in INDIA now that we are trying to GRIND in kr versions you guys do this ......whats the matter ......the file claim option is also not working properly ...there is no on to speak to,,,,,how do i get my account back
carmine needle
polar marshBOT
@vernal wigeon:
storm flumeBOT
Hello, @carmine needle!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
carmine needle
he unfriended me
i can't see his profile anymore ...
help
does this mean, he trolled me and the entire pubg team ?
will he never get banned ?
gleaming dragon
<@319188181561901056> It is not available to people registered in EEA countries.
So I can never change it?
tight iron
Sefrou Taqimi to brons
polar marshBOT
@tight iron:
night cloak
@gleaming dragon Not until the GDPR law exists.
celest shadow
Do you remember his in-game username, @carmine needle?
gleaming dragon
<@319188181561901056> Not until the GDPR law exists.
Really thanks!
icy prairie