#questions
1 messages · Page 1230 of 1
@jade nest ok bro i didn't do
Anyone know how to fix the uzi, s12k, vector teleporting bug?
@feral forge and if you know it there will be rename card again? In crew challange
sorry i dont know about it.
No Achivements In Power Armor Mode?
I just need 90more points to get unique destiny please Pubg Mobile Bring Some Achivements In ongoing season please
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Feel free to report with the above instructions.
i would like to address an issue regarding server under maintinence
in kr version
@sand path
We provide community support only for the global English version of PUBG MOBILE here, @placid basin.
Can I finish the sniper mastery in sniper training?
Yes,you can @polar pilot
Can we do the smg mistery in Arena?
Mistery?
yes
Hello
I've seen enemies just fly in power armor i only have that shotgun thing
No, you can not.Only in Classics or arcade (excluding War)
Build the power armour and you can fly too
You can fly for some time,with the armour.Just explore the mode yourself@bright dove
Can anyone help me with this what’s wrong ?
also in payload! @marsh sage
@deep mural:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Why there is an limit for increase in synergy
20 synergy points per day. 🤷
Where do i send video evidence of cheating
@onyx dagger 35 limit from matches. and no limit from popularity
If Warp++ 1.1.1.1 use ,it will ban? Account?
Only 1.1.1.1 is safe. WARP or WARP+ is not recommended.
Follow the steps in #cheater-reports to report them there
hi PUBGM community Today i opened my game and then there is a mail which is Clan Leaving Notice and i swear to god i didn't even leave my clan or didn't kick any clan member or didn't even leaved my clan i think there is a hacker which Hacked my Clan Please Help Me my Clan name is TEAM您ĐEŁTA and my Character id is 5893147469 Please Help me
You can check logs of the clan to know if they left or were kicked by the leader/co-leader.
And if you think your account was compromised better change your login details to prevent misuse.
he kicked everyone
and i'am not able to see that did my account was hacked and how someone transfer ownership
Were you the leader of the clan?
If yes then you should definitely change login details, because there are high chances of your account to be compromised.
And you can report that guy through in-game report as we are not able to assist you with that any further.
okay i tried this
The beta code was only available for 20k users on first come first serve basis.You missed your chance.Better luck next time
No you cannot.And the user who shares their code will be penalised,its clearly mentioned for the user
But penalisation is on cheating I think 🤔?
Read it
Yeah it's there that penalisation will happen on main account if we cheat on test server
Sharing the code is itself a violation of beta server
It's clearly mentioned not to share
Hello, my account was banned by mistake by the developers, I ask you to review my data and my account and make sure that I am an honest player. My ID is 5269851196, thanks in advance
@loud coyote:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please find a solution to this problem. The biggest problem with solo is having people cooperating. I reported them, but nothing will happen to them. I want to add an option to report people who are cooperating.
heyy can i please get help to unlink my email someone is trying to hack it
😡
theres one. in report> teamer @oblique loom
Hi again. Still, no updates avaliable. And also, since yesterday 6 of my friends have encountered the exact same issue. I need serious help, I don't think waiting till March 21st for 1.3.0 update is the best option for me or my friends.
I have posted about this issue on Facebook groups too and again, lots of people have responded that they're having this issue too. Some can login with email, but the maps appear as if they're not downloaded and you cannot download them, it shows 0 mb. Please?
Currently there is no option available to unlink email.Change your details if you think your account has been compromised
Ok, hacker banned, but where are the points that I lost that were promised
Can you try reinstalling your game from scratch from official market or the official website.If still it doesn't get fixed then contact in-game customer support for further information.
Fair play is one of the priorities for PUBG MOBILE. Please report players teaming up with the opponent(s) using the report function.
When the system detects this kind of malicious behavior for the first time, a ban of 1 day will be issued as a warning. Repeated offense will result in a loss of tier points and a longer suspension will be issued.
Lost points compensation is not guaranteed and may vary depending on the situation. Feel free to share your feedback about this in #old.
Refer to this
#pubg-mobile message
I already reinstalled my game, the problem remains the same. I also contacted Customer Support and they said to either wait for an update or reinstall the game. Neither works for me.
How fair is it to wait over a month for an update and not be able to play in your account because of some in-game bug? And it's not only me who has this problem :(
It looks like your account was compromised and the person who did logged in the unauthorised version of the game.Change your login details and if customer support told you to wait for update,then there is no other choice left then waiting for update.
However if you still wanna enjoy playing the game,just make a new account and play the game.
And also try logging in with different device in which the game is working fine,like they are not facing the exact same issue as yours
@night cloak ^^^
About logging in from a different device, that doesn't work either 😂 I'm using Samsung A70 and I asked my close friend ,who is using iPad 7, to try to login and he got the same message as in the picture I attached above
Then it's better to just wait for the update 
I have 2 bonus challenge tickets but cant use them
I mean
At the right down corner is that arrow
It should be there, tho?
@grave verge The event is not available at the moment.
Well
My friend have it
Rn
That Event is only available in some selected regions for now.@grave verge
Racial discrimination
Racism
:)


@night cloak Can you try one more thing? backup all your data from your mobile device.And factory reset your phone.If it fixes the problem then it would be worth it.
It's just a suggestion though.Totally depends on you
Can pistol mastery be done in arcade?
Yes,it can be done in arcades(excluding war)@polar pilot
When unlink option for third email link will come?
Someday ™️.
I asked to ingame customer service . They said it may take 60days to unlink .. is it possible to unlink but they asked about date of account created .. I don’t know exact date
have you tried to check it from achievement or the date that you downloaded the game? @verbal parcel
Not yet
Is it possible to unlink by them ?
I cannot log in with my twitter account plz help
only the customer service can help you with account related issue.
It might happen to me yesterday
suppose email cant be unlinked as for now
Anyone here who can help me with wechat sign up?
Plz help me
This is showing when i try to log in with twitter
Plz anyone
Admins plz
It is my season 2 account
Plz it means a lot to me
Select the Home option on the top-right of this menu and log in from there. Exit the menu after, then try again.
I tried
But still same thing happens
I have the right to request to implant a skin/shoes on PUBG here ?
@celest shadow
Plz help
I went to home and tried to log in again
When i logged in putting my email and password it tells me that i have exceeded limits
What does that mean??
After logging on, try closing the game and log in via Twitter again.
On the other hand, do you have another social media account linked? If so, you should try logging in with that instead.
It means you will need to log in again in another hour, because you have attempted to log into this Twitter account way too many times.
Try again later, @remote falcon.
I have that account linked with google play but i play on ipad
So i dont have other social link except twitter
If you can, please make sure that you are logged into Twitter on your Safari, @remote falcon.
This shows @celest shadow
Try again later, @remote falcon. Give it another hour.
Will it work???
Will delete your screenshot cause it contained your email.
Cuz amr worried a lot
Ok no prob
Will it work??? @celest shadow
Cuz its my season 2 account and I’ve been playing on it for a long time
Feel free to come back here for further assistance if this did not work, @remote falcon.
I will but im worried a lot
I was banned for 1 day, what is the reason?
@coarse ore:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
This is my first royale pass. I bought the ez license for 300. When i buy the next royale pass will it be free or 150?
hey in the new mode... i didn't even die a single time but lost all my lives whyy!!??
Yes, it will cost 150 UC on the second purchase. After that, it will be free for you for the rest of the season, as long as you consistently purchase the Royale Pass.
What mode?
Hello!
Any help about my account?
guys i need same friends to play to gather. add me...
mention it please
combined. no matter which server you play in, the result will still be combined in your selected server. @oak sluice
Hello, I have a problem in PubgM I have been penalized in UC for months, following an unofficial site while I always pay on the game help me
I have the right to request to implant a skin/shoes on PUBGM here ?
you mean you want to suggest it ?
use #old leave a suggestion there
contact in game customer support
Hello pubg mobil help
mention the problem
I am getting an error to kick the game in a classical match
I've already done it but it's useless and then I took a paysafecard ticket of 25 euros almost 1340 UC we were deducted... I'm disgusted.
I am getting an error to kick the game in a classical match
hmmm i dont know maybe a screenshot will be helpful
someone will get back to you here
I could not take a screenshot, it kicks me from the match, I can't enter
a screen recording maybe
someone who knows this will get back to you
Oke bro thank
And me ?
in game customer support only
Can you tell which website did you use to buy those Uc, @night cloak ?
No site for me...I always buy in the game or with a paysafecard ticket
@celest shadow
Bro
I tried the second option
Then i logged in
I put new password
Then i tried to log in from the game
No site for me...I always buy in the game or with a paysafecard ticket
where do you buy with Paysafecard?
Anyone???
Plz help
Should i delete the game and reinstall it????
And try again?????
Well, on the official paysafecard website, but most of my CPU purchases were made with my credit card directly on the game.
use only Midasbuy or in game to buy Uc. If you use any other method including giving a friend who promises to get cheaper for you may lead to UC deduction.
So? What do I have to do to get PubgM to take the penalty off me?
^contact in game support
hello, i need to contact admin urgently
Download twitter app and try logging in back
regarding?
my account is about to be stolen
or banned for 10 years
If its about to being stolen then change your account login details.And enable 2FA in your social media.
If it's already stolen Contact in-game customer support for further information please
@slim shale begging in any form is not allowed here
@jade nest bro
I’m back in my account
Finally
@celest shadow @jade nest thnx for the help ur the best
Please help me dear moderator ı dont hacking but my account has been banned 10 years please help me @sand path @sand path
@sharp mesa:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I've got a file which decreases my game's graphics and makes my FPS alot better. Using it cause I've a brick device.
Is it ok to use such files?
no. @jagged cipher
Modification of any type of in-game file will lead to your account being suspended.Avoid using it
So I'm risking a ban?
bro how to get pubgm purtner tittle
Yes,you are,you will get ban,if you even change a single file.
Refer to this
#questions message
@jade nest whay
Huh?
@jade nest bro how to get pubgm purtner tittle@jade nest
@lethal badge read the message
I've been using that file for a while now. Improved my gameplay alot, dang gotta remove it
Just completely reinstall your game.
I have a clan buddy who has problems with sound. Voice chat isn’t working and he can’t hear anyone talking either but his game sounds work fine. Anyone else had this problem and know how to fix it?
Ask him to restart device it is a glitch also report it in #old
He’s restarted his game that doesn’t fix it
not game device
Ok let me ask him
He’s tried restarting phone
Any other ideas?
Did he talk previously with mic?@night cloak
Yeah
From when has he been facing this issue?
It should work
do a routine repair
It’s happened before a few weeks ago before update. He fixed it. He had his phone sounds on silent and now it’s happened again a few days ago and he has all his sound on but it’s not working
ask him to do a do a routine repair
What sense? How should he do a routine repair?
See there is a repair option Ask him to repair full@night cloak
Ok I’ll ask him
He’s tried that
ask him to check the permissions Given for PUBG Mobile in settings
He said he’s tried all that and still nothing
are these 2 options on for him 
Randy
@night cloak Ask him to record his voice in voice recorder and hear it if he cant it might be the issue with his device once it happened to me
Ok
How do I fix someone hacking into my account and reclaiming it?
Contact customer service
I have and cannot reach a real person. Only robo-answers
You really can't do anything about CPU penalty issues because customer service doesn't respond in the game
answer it correctly this might help you
I did similar but since I am currently banned, it closed the conversation without help
hi guys ... i can't hold any nade or smoke or pan any one have a solution ?
Anyone know why they changed the RP system ? They say they made it easier, but its just been hell for me, most people cant play rn cuz of exams and stuff, and to have to play 550 mins weekly just so that i can maybe get level 90 RP by the end of it, is kinda unfair, they might have made it easier for the free RP holders, but its just annoying now, any chance of the old system coming back ?
You really can't do anything about CPU penalty issues because customer service doesn't respond in the game
Thats feedback ?
anyone help guys ?
@gusty wharf Can you elaborate, or provide screenshots please?
You really can't do anything about CPU penalty issues because customer service doesn't respond in the game please
Any one need gfx artist? Then DM me🌝
my pc is so lagging while recording .. i tryed everything but nothing happened .. there a solution ?
@gusty wharf Emulator?
yes bro @night cloak
Type .emulator in #481204134859505684 then you will have access to #emulator-support ask it there
Hello everyone. Just want to ask how can I change my in-game name in PUBG Mobile? Thanks4
you will need a rename card and use it in the inventory. @floral moss
Guys, please tell me who you can contact if my account has been hacked
How to purchase uc in India users
Hello @narrow dove! You have to contact the Customer Service for further assistance. You can contact them in-game via Login Page.
I already contacted in the game, but they ignore me there, as well as in the mail
game is banned in india. @umbral geyser
The Customer service can only help you with this kind of issue. You may start again a new conversation.
Once you open the ticket,your conversation should be like this,please follow all the steps required, @narrow dove.
I already did so, I wait 30 days...
Is there tech support here? Who can help?
I played on my account for 2 years
OK there is no other way to uc purchase
As i already said,you can try to contact them again,as they receive a large amount of support requests. Only the Customer Service can help with account related issues,@narrow dove.
Do you have no support links? To ask them to answer me?
You don't know tech support people ?
Can I report someone who said noob camper to me in discord? I felt like report through the in-game system is useless
@feral forge Where can I get one please?
I can't wait so long for an answer, a cracker can ban my account
For some reason even though iv linked my email apple id & facebook account the linked account avatar isnt unlocked for me is it a bug?
Login in your account using social media to set the Social Media avatar
midasbuy should work. but i suggest you to wait for the release of pubgm india
I want to remove Email from my account on PUBG m
How? @jade nest
Login usin fb or apple account
I just log into my facebook account and it has a button that says “PuBg MoBiLe OpTiOn”
I did
When i first downloaded the app i linked my apple account
And it let me proceed
I understand you,but as i said the Customer Service is the only one who can help you with this. You may try again to start a new conversation.
Can u show a clip of how?
It is not possible to remove Email link From the game
the feature will be available in future updates
Log out from your game account and login back using fb

Can anyone tell me that if I purchase 1 rp activity crate and then complete 2000 rp activity points in that and got 2000uc back .
Then after that will I get normal rp points from rp missions or will I get rp activity points??
Theres been times iv lost my accounts from logging out then not being able to get in then all the tutorials say you needed to log in through game center
normal one.
Restart your device and game@vague elm.If you have linked it to social media then you won't loose
What should I do if my Facebook account was hacked and someone put an email inside the account !!? The support team never cares about the players even though I have all the account information I have. And I have paid huge sums on the account
And if you write to the developers by mail? Can they help? I wrote to them at this address РUBGMOBILE_CS@tencentgames.com
@vague elm i told Restart not to reset
And video evidence
That email is only for business inquiries.For getting assistance you will have to use ingame customer support
Anywaye
So do i press log out
And then log in through facebook
What info do i need to be able to relog in? Just my fb info and my username?
Maybe a password
Stop trolling
Im not joking its happened before with other apps
Just tell me if theres special info or something i need. i remeber making a password
So idk
As already said above,the email you have mentioned,it has not the same function as the Customer Service does,so you may refer to the Support provided in-game.
Ofc im being ignored ;-;
Frick it im just gunna go for it ig
Thanks for all your help i just relogged in and it worked
I have an question, and ik it's weird
pubgm's anaversary events happens every 6 seasons?
Sorry for waisting your time with my anxiety
21st march is pubgm anniversary.
Owo thanks for the info, btw there will be events regarding it?
There always has been Events during anniversary. you can see there is something in beta like this for 3rd anniversary
Much excited for the event, thanks for giving the info, wishes u a good day
@feral forge Around when it will be? Thank you
no information regarding this. please refer to this message. @floral moss
How can i show u guys my deathreplay where a hacker killed me
Hello I cannot put my graphics to smooth it will turn back to balance when I restart the game
What should I do
post it on youtube. and share it in #cheater-reports
@atomic garden report it in #old
Any way to get an account back ? I stopped playing in december, now that I log back in, someone has changed the name and everything, removed my facebook login but I can still login through email
Can u help me for report hacking
contact the in game customer service like this @wise fox
Hello, @sharp river!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Hack walker and auto and dmg
Thank you **
Hello,a have a problem, the international version is not available for this account, please use the Vietnam version,what to do?
You cannot use accounts from regional game versions on the global version.
We provide community support only for the global English version of PUBG MOBILE here, .
Why? everything was fine before
What do you mean
1 year ago I played the inter-regional version and everything was fine, but now I can't play
Any way to change the mail password for the mail login on the game ? Hacker (ex-friend) continues to logs in through mail (my mail and he doesn't have the password for it)
did you ever download vietnam version and login into it
No
(Please?)
Please contact the customer service via the in-game settings for further assistance, @wise fox.
so I do not understand, because I have never entered the Vietnamese client of the game
I did, I went as far as get asked for exact date of account creation, which I can't provide obviously it's from season 2, I tried approximate days of august 2018 but nothing :x
It is a must to provide it to process your request..
Is his account transferred to Vietnamese version?
Yes,but why?
Now that I found it, it asks for a screenshot for the first RP purchase, since july 2019, it's obvious that these questions are made to make people give up on the request already, why not just send an email to mail linked, or ask logical questions, first Name on the account, some of the friends it first had, etc
if you purchased via in game or midasbuy. you should have the receipt in your email or in google play/ app store. @wise fox
But they will ask for 1st and last payment
Unfortunately, I purchased via another website, that accepted my credit card details, midasbuy is not really an option from where I come
@celest shadow please help
where to report if some1 logged ur accnt from an other device? ( being hacked etc? )
Someone hacked my friend account and got banned him he is having 81 level id
@peak swift:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@wise fox then that’s unfortunately. you shouldn’t be purchasing from third-parties in the first place.
Have a good day everyone
Hi, my account has been hacked and the hacker has linked his account
How can I delete his account
contact the in game customer service.
Hello ,
My friend purchasing his game and each time his purchasing the game took all his uc please can you help us to know better about that problem and why that happened and fo your knowledge his purchasing with iTunes card and in game not from other websites
please contact the in game customer service for purchase related issues. @past lynx
Thanks
Help
state your issue?
@feral forge someone using pubg website to steal people's accounts I put the link in #cheater-reports take a look and tell me if it's authentic
Good morning. I managed to retrieve an email of mine that was stolen a few months ago, this email is the one used to log in to my old game account
I was wondering if you can open a request or request to ask to disconnect the social networks (Facebook and Twitter) that are linked in the game
A person who stole me still makes use of the account through these social networks, but as I already recovered my email I would like to remove his access
This email has been linked to the account since the option to link email and phone number left
I already requested a removal by the game, but a person always comes back in and the time is zero
I'm even avoiding logging in to get a ban, because I keep logging in repeatedly through different accesses
Can anyone help me how do I do this?
Hello I need a help regarding my account my google account recently got hacked but I have got it back but when I try to loggin into my pubg account it says ( Account has been logged in with a newer version of the game, and can no longer log in with an older version. Please update to the newest version. )
Pls dm me if you have any opinion
bruhh
contact in game customer support to unlink the social media which you dont have access to
contact in game customer support
Hi, I am playing at pmco, they killed me squad full hakat and i filmed a full video how do i report
why is everyone's account either stolen or hacked 
Can't pubg mobile is baned in India so support is off
video ? then use #cheater-reports
can they carry out these actions there? because I am always informed that you cannot do anything for me
ya they can help you
I already tried to contact her, but they never help me, is there no other way?
sorry the game is banned in india and we cant help you here
nope theyre the only hope
try again
Ok
ok, i will do this, thanks
@polar marsh my account was banned for 10 years. I didnt do Anything wrong. It must have been a bug or a mistake. At the file claim section I just talk to a bot which doesnt help me. Please do Something g
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
hello i need some help with my pubg account
We are unable to provide assistance if you do not ask a question or state a problem, @sick jackal. Remember to read through #faq before asking questions in the support channels.
The system detected that you were in one of the EEA regions at the time of the creation of your account.Therefore you don't have the option to change region, nothing I or the customer service can anything do about it.
I have a question, how to use the Vietnam version?
We provide community support only for the global English version of PUBG MOBILE here, @manic crescent.
What emulater works best for 512mb vram if i want to play pubg mobile on my pc
i need to change it
You cannot,feel free to make a new id outside the EEA Region to get that option for changing Region
when i create my account i didn`t have that choice to choose a country
and iam in egypt so how did the system detect that iam in the EEA region
Hi, I got a question. Does the bug that a lot of people say in #old exists ? If yes, I hope it will be fixed
The game automatically detects your country, it's mentioned that you must return to the country/region where you currently reside to change it.
If so then it will undoubtedly.
ok in my case can the system help me with any thing ?!
It's not possible to change the detected country/region.
i mean the Country\region button doesn`t appear
Even if it does, you will not be able to change it due to specific EEA laws.
so that mean i lost my account
It means you cannot switch Regions.
If you want to switch Region make a new id outside the EEA region to avail that option in new id and play accordingly
ok with my current id iam not able to change it
my id from the 2nd season
and that problem happen with me i wasn`t paying attention to it
but iam losing alot of events because of it
Hi this is mady
There is a question for you that can I use gfx tool to increase fps or If not then please suggest us one or make one for us so that we can play good game at low end devices
Use of unauthorized third-party software or methods, @hidden nebula, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Switching regions for events is one of the main reasons why it's not optional.
i know that`s why i need to make it my main country
iam in egypt please try to find me a solution
i can give u my id
Didn't you read this completely?
From (https://www.pubgmobile.com)
i read it but....... ihoped there would be a solution
There is no solution if your account data is registered in the EEA countries, Feel free to create a new account or continue using this one.
Is the Europe server slow? Why couldn't my ping go under 200?
Can I buy uc with apple gift. Is it legal. Can I redeem the code in app store and purchase uc.
i have set my landing strategy as " Hot Drop " and of course auto match making chooses those players who have also set " Hot drop " strategy.
I can see in the lobby with their names that they have also choose Hot drop.
But problem is when match starts , my teammates land far far far away from hot drop because they are rank pushing. They often stay in the blue zone in first 2 or 3 circles until blue zone starts to take health more quickly. so it ruins squad mode gameplay for me. It happens not just to me but many of us. So what should i do ?
Yes,you can.It's legal
Thanks I have been saving my money from Christmas to buy it.
That's the same as looking for "English speaking players", you will just find an Arabic dude screaming in arabic
The thing is that people use that hot drop settings and starts a match because they think that all people will die on hotdrops,so they can win easily by camping.
I will recommend you to disable extra settings and just play normally.Because everytime that will happen again and again.
Its peoples choice to play the way they want,you cannot do anything
Yes, I am tired of it I get a lot of middle East flags in na ( not racist) it's kinda hard to play with em because of communication. those dudes take over the leader board in fpp na lol.
I recommend you to not play with randoms at all
The matchmaking on any setting and any rank it's just trash
Its even worse by disabling the landing strategy. . mostly i get players as teammates who are new in the game, . and they too are rank pushing...
Don't you think they should be made to use the other option of " slow and steady " or there should be something like they get less points in doing so .. so they may stop doing it.
My account has been stolen through Twitter. I want to unlink it and with the evidence that it is my account
Its their choice to play as they like,you cannot actually force them.
So better not to play randoms ig.Make some same minded people your friends and play with them
Contact in-game customer support.Take assistance from this conversation
ok
ok thank you . Stay blessed.
Hey uh random question is there a way to get unbanned? Or a way to contact a real human at tencent instead of a robot response? Because I got banned last night for 10 years and I don’t know why. So do you think anyone can help?
@winter bloom:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I was wondering is there a way you can change your PUBG Mobile account email to another email guys? Is that possible?
My account has been stolen through Twitter. I want to unlink it and with the evidence that it is my account
@azure copper LOL SAME
any admin here ?
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
Please contact the customer service via the in-game settings for further assistance, @runic musk.
Hello..i am facing SPECTAE GLITCH ISSUE IN WIFI...whenever i spectate my frnd or ROOM MATCH ALL MEMBERS GETS LAGGY..And still i am unable to find the solution..Do help me @runic musk @storm flume <@&481161015728406538> <@&639889499718942720>
Stop mentioning Moderator and CT role please
Ok sry @ rebel
I have tried everything still facing these issues
Record a video and report the issue in #old with the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
Mainly in room match while hosting.too laggy ..Everyone running in the same place
Ok @sick shale ..thanks buddy
If that's the case, same goes for you too, @quick olive.
Hi pubg mobile my account is banned please unlock
@slow lily:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Help me
@night cloak With what?
Recently I move out of saudi Arabia... so I want to play saudi Arabia server.... because when I'm playing with my squad we matching with players out of gulf area....(this just happen when I join the squad) this annoying me and my squad, we want to match people in that area...(I paly middle east server ) please I want help to fix this issue a soon as possible.... I love pubg too much, since I move I didn't enjoy the games.....
Thank
This is my ID:5529586102
My username: JOHNļWICK
I contacted with customer service, just robot is replaying
My account has been wrongful for 10 years. I have not violated the rules of the game, please help
@echo kestrel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I lost my account stolen how to get it back
We can't make a region of Russia
@night cloak You can't do that if your account data is registered in the EEA countries.
You can't do it at all?
how was your account stolen? @grand scarab
I do not know
@night cloak There is no solution due to EEA law and regulations.
I cannot return it
did you link any social media or email to your account?
My friend's account is not my account
Any solution to my problem
can you explain more briefly? which is your friend's account
Yes, they stole it
pubgm account or social media account?
pubgm
did you link any social media or email to your pubgm account?
Yeah
do you still have access to your game account or social media account
Hi there
Can someone help
Me
One off my friends been banned for ten years but he never use hack or something never his kd is 2 never been bigger
@limber bloom:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Does anyone else have pubg log in issues in Kr version , I get the error msg that server is under maintenance. Any solutions ? Device is IOS
Anyone can help me
We only provide assistance for the global english version, sorry.
Go ahead
I cant join the game
Thanks ❤️
It writes that you are already joined in newer version and cant join with older but my version is the latest
@hallow gulch
Contact customer support regarding that issue specifically.
If you don't wish to do so, please wait for the upcoming update.
Can you send me the contact customer support email
This happens when your account has been compromised and accessed by an unauthorised person. please also check that if your linked social media accounts or email has been accessed by someone else recently. they might have modified your game account.
I checked and nobody
You can contact them via the login page.
Ok
I contact but it was bot and it didn’t help me
yes @slate verge
Hello my friends, I want you to help me in how to reach the head of technical support, as I have proof that the technical support department violated the user agreement with customers
A thing i wanted to know is it illegal to use gfx tool 🤔🤔
You can report them to customer service, @slate verge.
@sick shale where could I find customer service I’m new to discord and I’m in mobile
Via in-game settings, @slate verge.
Use of unauthorized third-party software or methods, @old hare, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
It is illegal, Yes.
Thanks 👍☺️
@sick shale can I show the video there for further evidence
I forgot the name of my Twitter account, please help
No need, As we are not affiliated with the customer support in-game so I can't do anything with it.
Please refer to this channel's pinned messages for further information, @wide pelican:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
How are we supposed to help you? Refer to help center of Twitter please...
good evening please someone help me I can not .. get the beta code
That means the beta program is full or you have not been invited yet, Try again later
My account is linked with Fb and gmail, but I do not recall the email and pass for gmail. Any solutions? 🙂
Please contact the customer service via the in-game settings for further assistance, @fringe cove.
Oki
Quick question. Is it supposed to show if Gmail is linked to the account? Cause there is only the FB sign
It won't be visible if you're using an iOS device.
I'm using OnePlus 8
Play games installed?
@hollow sky:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
yes, but the gmail account is not there
It's not linked then
Recently I move out of saudi Arabia... so I want to play KSA server.... because when I'm playing with my squad we matching with players out of gulf area....(this just happen when I join the squad) this annoying me and my squad, we want to match people in that area...(I play middle east server ) please I want help to fix this issue a soon as possible.... I love pubg too much, since I move I didn't enjoy the games.....
Thank
This is my ID: 5529586102
My username: JOHNļWICK
Team recruitments would be useful
I didn't get it
Move to #pubg-mobile if you don't require any assistance
I all ready have squad... what I'm talking about is the people where matching in the game aren't from KSA AREA
Why would they be from KSA area?
Good evening! I am writing because my account has been compromised for unknown reasons. I would like you to take a look at what I have been upset about, because I am an honest player, I have been playing since season 1 and I have done nothing wrong. My id 5261382198
Servers are global.
@keen trout:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Because my when I was ther we were matching with a players from tha region
When I go out from there every thing change and that effect my squad
So how I can change my matching region to ksa
What's your server?
Middle east
Why does it matter if the enemies are from other countries?
Servers are public and everyone from everywhere can get matched with you, I don't see a problem here.
So why when they play without me all server from ksa
And when I join the squad every thing change?
Because their location and settings will affect on the whole team.
maybe their flags were just different?
That's my point ... I went to with ther location
Hello, attached are screenshots of a person bribing me to restore my account to normal after admitting he has purchased my account which violates TOS. Besides Customer Service, is there anything I can do?
I don't think so
I will also be posting this to cheaters if this is the wrong spot. I apologize if it is
@flat eagle Contact customer service please.
I think you got my point @rebel
Not really.
Ty @sick shale
Oh😩
I send more than 5 messages to customers service... still no reply.. wht should I do
Hi, i want to know how does clan exp goes up? My clanmates played today a lot, but our exp is the same as yesterday
Be patient until you get a reply back.
When my phone died i was in metro royale. The mode was almost over and i was playing basic. When my phone charged again the match ended and i went onto the metro screen with nothing but the contains of my lockbox. I lost my level 5 helmet a gun i stacked a super high attachment and the notmal my inventory full of items
WHAT THE F
I have NOTHING
I spent so long getting those guns
I have a AWM and a assualt rifle
With best attachments max level
WHAT THE F
It was basic mode...
SO WHY?
Do you think your progress got reset or perhaps someone might've stolen your items. Eiter way, you can contact customer support regarding that matter.
Hey. I played for Esoteric AC, my name was esoLovoo but my Account got hacked, and I can’t join it anymore, could I play with my 2nd account called esoRage somehow? #questions
Even if i died It wouldnt drop my GOOD STUFF
Avoid spamming, no need for it.
I wan to know how can I get my account back since its been hacked #questions
Dude im kinda pissed
Customer support is just a bunch of robots that suggest there forums
Contact customer support
No mater what option you pick its always “customer support”
Which is a stupid article
NA
is there any email or phone number
An article that says sucks to be you isnt making me any happier
Everything out of our reach basically, we don't have devs waiting all day to fix the players' issues.
You can do so via the login page.
If you have any bugs to report, you can do so in #old. @vague elm
''Not my dms'' 
?
So i have proof from optic gming 1st place in erangel and sanhok region UK that they used aimbot and radar
@hallow gulch
I don't think so
Then why PUBG is making difficult to play the game from here in Australia
If there is no server, provide us at least of 70-80ms
We don’t need 20 ms like Indo pips
Playing game on 220 280 ms is hard
If game cannot provide us that at least, then they don’t have any right to take a single penny from here
Sorry to hear that, contact customer support and follow this pattern.
Do report them in #cheater-reports, and provide the needed evidence.
This is my pubg account, my kd is 1.67 but it's showing 3+ kd, I never had this much kd
It shows your statistics of the highest rank
Anyway to attach files? It’s telling me to send as but there’s nothing I can use to add the photos
convert the pics on imgur, after you do so copy the links.
So i recently got my acclunt banned for no reason at all. And for a 10 year ban. I have the full video proof that i wasn't using any third party apps or hacks etc... is there a way i can show them to you guys so my account can get banned? Pls help.
@buoyant dew:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I got an email with the inivite to beta v1.3 but I cannot generate the code?
anyone had this problem or can help?
I opened Pubg after three months and I notice that someone has been playing games with my account. Some guy using 5 finger setup and different sensitivity and gyro. So, I guess even my account is hacked. 
Lmao u noticed after 3 months
breh I can’t even login ._. he logged in with diff version so I can’t
Did you try the method Pixel told? 
Yes
takes up to 60 days for response bak
Hey , I noticed that I got band can you help me to unband and reactivate my account 😭
@tawdry idol:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Having this bug for a many time
look at the minimap, team HUD(kinda blur) and ammo.
Hello, @cloud rampart!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
i knew it need to sent it there
How can we actually get support and customer service to ban this guy (Name: Mh78l〆 ID: 6911411694) and restore BillNyeBot87 's account. I have known Bill for 3.5 years and cannot believe this is still not being fixed. Here is photo proof this guy bought Bill's acct from a hacker. He keeps logging and while Bill is playing. And now he is mocking Bill in message chat. We have all reported MH guy to no avail. He has violated PUBGM's TOS and still nothing. Bill has put a decent amount of money and a lot of time into the game and should be compensated by getting his acct back. He has already had his UC, BP, and AG stolen, friends deleted, and used and bribed. Please take care of this. I have tweeted the issue, reported it as has Bill and nothing. Please fix this!!!
Did you consider reaching out for customer support.
How to see if I'm eligible for qualification in Next Group stages PMCO?
Already have multiple times!! Hence my reaching out here for help. I keep getting answers like your reply. :/
Please ask PMCO related questions in #pmco
Want to unlink my email from my pubg mobile account can i do that?
can you help me ?
I downloaded the developer test version but it asked me the invitation code to link the account with my account in the global version and this is what happens
5443541306
61350656360
51294264485
5749251372
5165317864
5446758899
5417939522
51331223622
51232606304
PLZ Get there out you game
#tencent
there are hackers
Hello, @fringe ravine!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Please contact the customer service via the in-game settings for further assistance, @dire wagon.
That means the beta program is full or you have not been invited yet, Try again later
Please do not use languages other than English, @potent gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Ok i am surry I was informed about the method of reporting used through the link for reporting
I have mistakenly changed my server to Europe please change my server to Asia
I'd 5720173848
Unfortunately that's not possible, please wait for the 60 day cooldown to end.
Why
Was there any recent updates to the game?
No other option
I updated, I still can’t login for some reason, says they’re on a different version
You get a warning before you do so, therefore it can't be undone.
Players have been given a chance to change after the room bug, so sadly nothing can be done but wait. I hope you understand.
They didn't give any warning to change server
It's the same issue a lot have and still are facing, the upcoming update is just around the corner, be patient and wait.
My friend played with me in match his server also changed
In game pubg customer service is not taking any step I have talked this issue for more than 5 times
I'm afraid nothing can be done regarding this matter, you can try playing on a different server until the cooldown ends.
Europe server has higher ping constant ping is900 ms
the game does not adapt to screen sizes. this problem cannot be solved through the graphics settings
What does getting a "bean" named, due to data error with your client means?
I got a 30 min "bean" because of that
Hello
Can you tell if sending popularity from another Verison Id to main so the main Id will get ban
Will I get ban for sending popularity from another Verison id
@normal fulcrum
Read this:
#news message
@gritty delta:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
We are unable to provide assistance if you do not ask a question or state a problem, @cunning vector. Remember to read through #faq before asking questions in the support channels.
Kindly do report this issue in #old, with your in-game ID, @solar girder.
We are currently collecting player details who are affected by this very issue and will provide a one-time server selection reset.
Thank you.
Different version?
Tried reinstalling, @mortal ridge?
The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. Help me plz
May i know how much i need to TOP UP to unlock account ? My ID 5636336470
Could you please share a screenshot of the issue here, @stone ferry?
Please contact the customer service via the in-game settings for further assistance, @small oracle.
I only asked for help in retrieving my account because my Facebook account was disabled due to the hacking, so you refused. Is this support? Should you take care of your players better
Good bye
Do you have access to your game account, @cunning vector? If you dont, you'll need to have access to it in order to do something.
please can you help me I accidentally changed the server to North America can you please change to Europe thanks in advance and have a nice day
What do you mean?
May I know how did the server change, @faint spoke?
@void raftAfter looking in the screenshot again,It looks like a visual bug, Restart the game and open your profile again.
I just played I was kicked out of the game and now
custom room? classic? @faint spoke
@onyx dagger I have reported already
Kicked out? @faint spoke
@onyx dagger please see
Alright then. @solar girder
@onyx dagger when will you change
the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. @fleet veldtko
You may change the servers after 60 Days, @faint spoke.
It will be noted, @solar girder. Please be patient.
Try reinstalling. @stone ferry
@onyx dagger when
Soon™️.
@onyx dagger ok
Alright then.
@onyx dagger tried to reinstall several times already. Does not help
I tried just now, the person who hacked me is just on a diff version. I tried checking the App Store and there were no new updates
Hold on. @stone ferry
@onyx dagger can change my by today
Please contact the customer service via the in-game settings for further assistance, @mortal ridge.

I have not changed the server, but it changed itself and now I am waiting for 60 days
I have a problem with my game, I don't know who I can deal with
I dont think that if you just get kicked out of a Classic match, the servers change. 🤷
We are unable to provide assistance if you do not ask a question or state a problem, @dim wing. Remember to read through #faq before asking questions in the support channels.
What's the device you use, @stone ferry ??
@polar marsh when wll you change my server to Asia
@clear spindle iPhone 12
Click on "Reset screen" and then enable the notch and restart the game, @stone ferry.
It might take a week or two as we process these in batch.
I've only got one way out, wait 60 days
@clear spindle ok make it as soon as possible
Thank you for your support
@clear spindle I also tried resetting the settings, reinstalling and restarting the game, it does not help too
if an account is showing me Bronze-5 (0 pts) in all tiers rating even that player was playing at a good tier 2 days ago, does it mean that account is banned now?
Respected Sir Hi Sir/Mam My name is “Aniket Mehta” and I am from ” Indore (India)” and sir my pubg account ban “156 days ago”,because of updating new version & my cousin 10 yr old they don't know the privacy and install illegal y. But I have never use any cheats and hacks. And I always play fair game I have a royal pass from season 8 ,9,10,11,,.. So sir kindly please give my account back. Here are some details of my pubg account. Character I’d:5216672267 IGN name:NXTxSoldier Last Teir:Ace Device:Nokia6.1 plus ,If you can't give my account sir plzz give my UC into my another accout plzz sirr Please sir give my account back Thank you sir.
@zinc schooner:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please refer to the above, @zinc schooner.
@polar marsh when will you change my server I'd 5720173848
If you have mistakenly changed your server, you will need to wait the default server selection cooldown of 60 days before you can switch to another server.
@celest shadow pubg officals they will reset my server
@celest shadow server was changed in room bug
Your post in #old did not mention how your server was mistakenly changed, @solar girder. In light of this, no one recorded your user identification for a server selection cooldown reset.
My clan member & competitive team member was banned for 10 years & he wasn’t hacking nor playing with hackers. How can he get his account back? Can anyone in this server help with this?
@wise hazel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please make another post in #old, but this time, remember to include how your server was changed, what was the cause of it and your user identification.
so what should i do with my problem?
Hello, @stone ferry! How can we help you?
The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. Help me plz
May I know your device and can you provide a screenshot as well?
How can I switch my server back? I have been crying for hours
the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. iPhone 12
Hello, @lucid pine. How was your server changed?
I accidentally changed it in the setting just to check the ping and my hands clicked really fast without reading the warning
I tried reinstalling the game, tried resetting the screen settings and reinstalling from again but nothing helped
I am not quite sure the cause of this issue, can you try repairing your game from the login menu?
Understood the situation. I regret to inform you that this is irreversible and you will need to wait for the 60 days server selection cooldown to end in order to switch back to your original server.
Hello! On January 30th, a problem happened! I went over the flag to two boys who were, in my opinion, good and harmless, but as it turned out that was not the case. They suggested that I check an interesting thing in the arena at TDM. Without thinking about anything, I agreed. I shot on the heels and he did not die, since the damage did not pass. As a result, two minutes later I was banned for 10 years. What is my problem if I did not know about the existence of such a bug? Why was I banned for a developer error? Correct this error! You must unblock me! This is your fault, not mine! I didn't know anything about this error! It's not my fault! You do not understand! I need help! You have to unban me! You just banned me! How can you not understand this! You have the same answer to that! You can not do it this way! It is not my fault, but yours, that you cannot fix the errors in the game! Giving a ban for nothing! Break me down, I beg you! My ID: 5852433493. Date: 01/30/2021. Device: iPhone 11.
@analog obsidian:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
How come some people were able to switch back when they did the exactly the same and had the same issues? I had high hopes..
If you did not select any of the servers while in the server selection menu, you will not be switched. On the other hand, you skipped or failed to read the notice when selecting another server which, if you have read, clearly states that you cannot switch to another server for another 60 days.
@sly plume
Why has my account been suspended?
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
▫️ use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
▫️ purchases from third-parties
▫️ forced refunding through Google or Apple, and
▫️ use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Use of unauthorized third-party software or methods, @marsh sage, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
@celest shadow I went to the login menu and entered again, but that also did not solve the problems
@stone ferry Can you please tell me the problem in details. Piston is currently unavailable.
@marsh sage The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. iPhone 12
@marsh sage I tried reinstalling the game, tried resetting the screen settings and reinstalling from again but nothing helped
@marsh sage
Can you please try routine repair from Login page?
@stone ferry Turn off your Anti-Aliasing.And also set this highlighted area to 0 once then restart and then put it back to 50 and then again restart.
Let me know if that works
sign out of my game account and sign in again?
Yes, From there try routine repair
Hai
@pliant flame How can we help you?
I logged out of my game account, pressed the "restore" button but the screen size remained the same
have you tired this method yet? @stone ferry
My account was hacked and the hacker used some hacks and my account is banned for 10 years
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Yes. Nothing changed
@stone ferry Can you please try this method advised by NiFFirG.
Nothing changed
Did you do what i told exactly?
Yes, off course
Then you will have to reinstall your game if nothing is working for you
set the slider to "0", restarted the game, then set the slider back to "50" and restarted again. No result
@stone ferry Have you done like this?
I have reinstalled the game several times already today. It does not help too
Yes
Then reset your device.
How did that screen issue started? Were you trying to add files ingame for ipad view or what.
Because from my perspective it seems like that
I think if you reset the device from settings>general>about>reset>reset device. All problems will be solved.
Please help me how to remove the hackers dummy twitter account to my pubg mobile account?
Please unlink the hacker's twitter account from settings.
Its error
Can I have a screenshot?
He said he will sell my pubg account
Please contact the in-game customer service for account related issues.
Theirs no response i already send my national id and all the documents they want but no response
They'll get back to you.
I played this game on an iPhone 8, and a couple of days ago I bought a new iPhone 12, restored all data from a backup from a computer (including games) and on the new iPhone the game opens with the same screen resolution as on the old one
Reset your phone.That is what you did wrong
@marsh sage thats the sceenshot please help me i already spend too much money to buy skins
@clear spindle no response
Contact in-game customer support for account related issues.@candid kestrel
Refer to this screenshot for further assistance.
@marsh sage after 7days?i can unlink that?
and how do I fix this?
Hey , I have a problem. My ping is nit good with wifi . It gets around 108 to 300. But gets good ping on data!? Even though my wifi speed is fairly good and better than data
@candid kestrel ^^^
@jade nest i will send this?
Please use Okla for testing your network speed.
All their clanmates are hackers they use the same profile picture. I already reported them
Factory reset your phone.Back up your important data.But don't backup, the game files.
I am unable to upload the video in feedbacks n bugs
I did and I get like 20 to 30 Mbps. Even though my ping is like always above 100
Contact in-game customer support.
Take help from the conversation which i shared on how to contact them.
Ok, thanks
This is the issue am facing SPECTATE GLITCH PLZ KINDLY HELP ME ADMINS🥺
Is that kr version?@carmine mason
@carmine mason We can help you only with global version.
I tried in global too same issue
Same issue buddy in global too @marsh sage
Kindly help me guys..
But what is the the issue tell that first, otherwise we can't help you.
I have no issue with my ping..Bt once i enter into spectate slot in room match fr few seconds ping gets hugh and even wen i spectate my frnds game..This slow motion and laggy happens
Thanks
Help me with this issue. Hope you can find the solution @marsh sage
In which server you are in? e.g Asia, KRJP like this. Use the server where your current location is. Hope that will fix your problem.
Asia
I downloaded the global Version from pubgm official instagram. But it's been the same problem with korean version too
Tencent Games had terminated all service for users in India to PUBG MOBILE, that's why you're facing high ping. It's something we cannot help you with.
Not response
@candid kestrel Please wait. They will answer you sooner or later.
@marsh sage
@clear spindle I have complaint a issues about room bug server change
No steps taken till now
And no respone and I am unhappy with your in game customer service I was totally upset
I already send them many times since yesterday
Please start a new conversation like this, @candid kestrel.
How to start new conversation?
Nah all of friends play it here.and noone is facing the issue
@solar girder as said previously, report it in #old with details and will take a period of one or two weeks. Please refrain from repeating.
It's something we cannot help you with.
@latent river #questions message
@clear spindle I have just now also go and see that
You might have to reinstall the game, @candid kestrel.
Guys help!!
@clear spindle taking to pubg about this issue more than a week ago
Report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@clear spindle please help me
Answered you multiple times, keep on repeating will be a mute.
@clear spindle sorry
@clear spindle okey. Thanks a lot
You're welcome.
@clear spindle sorry
Thank you for your support bro
You're welcome²
@clear spindle 
Global version same issue plz chck n kindly help
Report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
Okay
@candid kestrel create a guest account and start a conversation.
@marsh sage please refrain from acting like you're one of us.
Okay
@warm oar violation of Terms of Service. Use those = get banned.
And it's not fun.
@clear spindle i have reported the issue in feedback bugs wen will i get a reply and solution?
@clear spindle rock can i ask one more time?
Getting a reply is not guaranteed, If it's an issue from the server side they'll be fixing it. Hope for the best.
Yes??
Ok thank you @clear spindle
Please refer to this channel's pinned messages for further information, @velvet narwhal:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Thank you

Is this ok now @clear spindle ?
Thank you for providing the information about your account! We have passed on your information to an agent. Due to the high number of these requests, we would like to inform you that, it may take up to 60 days to get your hacked account/email unlinked. We are sorry for the inconvenience this may cause and appreciate your patience.”
Thats the last reply of the Customer service
Yes, they'll get back to you ASAP when the request has been processed.
@clear spindle thank you so much . I really appreciate it.
You're welcome :)
You have been answered in direct messages, @hidden mural.
I wish I become a pro player ( i am I lose two games and win two and I am still royal pass 17)( I am playing it for 2.5 or 3 years)
Is there anything we can help you with that, @nimble yoke? If not, feel free to use #pubg-mobile.
Would you like to get banned instead, @nimble yoke? Asking or looking for PUBG MOBILE cheats is against the terms of service.
Hello, will there be a lifting ban for shooting on the heels? And how much more time will it take, where I do not write anywhere there is no normal answer
ID: 5371266577
No information in this regard.
Sorry
Good, now play fairly.
I deleted the message
@celest shadow The issue is, this guy is trying to blackmail me to gain power of my account. He also says he will give me a new account. However since I have been playing this game since Day 1, I know this goes against TOS. I have communicated with Customer Service, but to no avail.
@celest shadow The player Mh781(symbol I can't type) ID 6911411694 bought an illegally hacked account that my friend owns. We have contacted support to no avail!
He keeps logging in when Bill is online
I have video and audio proof of this
as well as picture proof
Anyone know when crew is coming back??
I have sent reports to B*n this person for buying accounts, as has my streamer friend @snow oriole spread to her communities to help ban this person.
He told me to F off multiple times
How did this unauthorised person accessed your account in the first place?
He supposedly got in through my email
I have strong passwords, and have already changed that password.
I am planning on streaming the video proof on my stream on Monday to get the word out.
It is expected to return in version 1.3.0.
Do you know which social media account he accessed, @flat eagle?
Is there is some new features coming for crew?
Or they are just fixing the shop issue
There isn't any information about this yet.
@celest shadow He did not access any of my Social Medias. He added a Facebook link which expires at the end of next week
K thnkx for your time
Understood. You can contact the customer service in the game and inform them that an unauthorised person has linked their social media account to your PUBG MOBILE account.
You may follow the instructions below for further assistance:
Will try this again, ty @celest shadow
Sure thing.
@celest shadow Thanks for helping. Hopefully, reporting it that way again will help Bill get his account. Will using that wording "an unauthorised person has linked their social media account to my PUBG MOBILE account" help expidite the process? This has been going on since January. The reason it matters to me is this person logs in to his account while we are mid-game, kicking him from the game, and compromizing out gameplay and stats.
You may either use the wording from the screenshot or the one you mentioned, they both contain the same context. In terms of expediting the process, not so much.
Your friend must make sure that there is no unknown social media account linked to his PUBG MOBILE account. If he cannot manually unlink the Facebook account (presumably linked by the other person), which will take 7 days to process, then he is recommended to contact the customer service to help him with this.
Once that unauthorised social media is unlinked, he should have full access to his account again. Please make sure that he has all the passwords changed and two-factor authentication enabled as an extra layer of security. Another recommendation is to always have two social media accounts linked so if you ever lose access to one, you can always log in via the other.
How can I unlink the email from pubg
You currently cannot unlink your e-mail or phone number as this feature is not available yet, @cobalt crest. This may be possible in the near future.
Thank you!
@celest shadow You have helped more than any avenue we have tried! You have my respect. We'll report back to see if it helped.
Glad it worked for you! Here's hoping it works for my friend
Yes jus text customer care
I hope mine also as soon as possible thank again rock
We will for the unknownth time. 🙂
How much time Customer service take to reply anyone know's ?
@celest shadow ty again for being so helpful with everything.
No worries at all.
Where i can find scrims
You can get Community organized (unofficial) Tournaments/Scrims in #tournaments.
Official Tournaments/Scrims Announcements will be available on social handles of PUBG MOBILE, @shy kraken
tnx
Any way to fix this since my game is already updated to the latest version
@glacial peak bro am having the same issue
but i have changed the version from mobile using mt manager
@sand path mm any idea about this? 
Is there a problem if I bought uc using Google Play credit, using more than one Google Play account in one day?
it's not a bug. It's when ur account gets hacked
and how do you do that
Modifying files will give you a ban.
Yes my account got hacked but it's bugged now
do you guys know anything about aim accelaration?
@heavy vortex my account can't be hacked since it's linked to Gmail
Please refrain from suggesting such in here @cunning yarrow.
Contact in-game customer service @glacial peak.
Like I haven't tried
???
is there any update in upcoming day's ?
Tuesday
ok thank you
No information regarding that.Keep an eye on #news
Please remove fog from erangle 🙏🏿 and add bonus challenge
where can i contact customer support?
Please contact the customer service via the in-game settings for further assistance, @robust hill.
Solving clan stealing issues
Just for general knowledge, how do I unlink Gmail account from my account?
No can do for now, You can try contact cs for a possible unlink of email
1.3v release date ?
My account has been banned and i was playing cheer park nomrmaly without any type of any hack
@winter lance:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.