#questions

1 messages · Page 1230 of 1

celest shadow
#

Absolutely not. Modification of game files is against PUBG MOBILE's terms of service.

gritty glade
#

@jade nest ok bro i didn't do

night cloak
#

Anyone know how to fix the uzi, s12k, vector teleporting bug?

thick sable
#

@feral forge and if you know it there will be rename card again? In crew challange

ionic lance
#

No Achivements In Power Armor Mode?
I just need 90more points to get unique destiny please Pubg Mobile Bring Some Achivements In ongoing season please

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

celest shadow
#

Feel free to report with the above instructions.

placid basin
#

i would like to address an issue regarding server under maintinence

#

in kr version

#

@sand path

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @placid basin.

polar pilot
#

Can I finish the sniper mastery in sniper training?

jade nest
#

Yes,you can @polar pilot

marsh sage
#

Can we do the smg mistery in Arena?

onyx dagger
#

Mistery?

marsh sage
bright dove
#

Hello
I've seen enemies just fly in power armor i only have that shotgun thing

jade nest
jade nest
bright dove
#

İs there options to the fly thing and others

#

Bcs i didn't saw it

jade nest
#

You can fly for some time,with the armour.Just explore the mode yourself@bright dove

deep mural
feral forge
#

also in payload! @marsh sage

deep mural
polar marshBOT
#

@deep mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Why there is an limit for increase in synergy

onyx dagger
#

20 synergy points per day. 🤷

spring spoke
#

Where do i send video evidence of cheating

heavy vortex
#

@onyx dagger 35 limit from matches. and no limit from popularityhehehe

tacit quest
#

If Warp++ 1.1.1.1 use ,it will ban? Account?

clear spindle
#

Only 1.1.1.1 is safe. WARP or WARP+ is not recommended.

jade nest
sudden osprey
#

hi PUBGM community Today i opened my game and then there is a mail which is Clan Leaving Notice and i swear to god i didn't even leave my clan or didn't kick any clan member or didn't even leaved my clan i think there is a hacker which Hacked my Clan Please Help Me my Clan name is TEAM您ĐEŁTA and my Character id is 5893147469 Please Help me

jade nest
# sudden osprey

You can check logs of the clan to know if they left or were kicked by the leader/co-leader.
And if you think your account was compromised better change your login details to prevent misuse.

sudden osprey
#

and i'am not able to see that did my account was hacked and how someone transfer ownership

jade nest
sudden osprey
#

see the mail notice \

deft warren
#

@sand path please help me get the invitation code for beta version.

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I can't get it

jade nest
deft warren
#

Ok

#

Can someone use others code ??

jade nest
#

No you cannot.And the user who shares their code will be penalised,its clearly mentioned for the user

deft warren
#

But penalisation is on cheating I think 🤔?

deft warren
#

Yeah it's there that penalisation will happen on main account if we cheat on test server

jade nest
#

Sharing the code is itself a violation of beta server

#

It's clearly mentioned not to share

loud coyote
#

Hello, my account was banned by mistake by the developers, I ask you to review my data and my account and make sure that I am an honest player. My ID is 5269851196, thanks in advance

polar marshBOT
#

@loud coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oblique loom
#

Please find a solution to this problem. The biggest problem with solo is having people cooperating. I reported them, but nothing will happen to them. I want to add an option to report people who are cooperating.

raw matrix
#

heyy can i please get help to unlink my email someone is trying to hack it

oblique loom
#

😡

feral forge
#

theres one. in report> teamer @oblique loom

night cloak
#

Hi again. Still, no updates avaliable. And also, since yesterday 6 of my friends have encountered the exact same issue. I need serious help, I don't think waiting till March 21st for 1.3.0 update is the best option for me or my friends.

I have posted about this issue on Facebook groups too and again, lots of people have responded that they're having this issue too. Some can login with email, but the maps appear as if they're not downloaded and you cannot download them, it shows 0 mb. Please?

jade nest
blazing storm
jade nest
celest shadow
celest shadow
night cloak
jade nest
#

It looks like your account was compromised and the person who did logged in the unauthorised version of the game.Change your login details and if customer support told you to wait for update,then there is no other choice left then waiting for update.
However if you still wanna enjoy playing the game,just make a new account and play the game.

And also try logging in with different device in which the game is working fine,like they are not facing the exact same issue as yours

#

@night cloak ^^^

night cloak
jade nest
#

Then it's better to just wait for the update TZnyashrug

grave verge
#

I have 2 bonus challenge tickets but cant use them

#

I mean
At the right down corner is that arrow
It should be there, tho?

night cloak
#

@grave verge The event is not available at the moment.

grave verge
jade nest
#

That Event is only available in some selected regions for now.@grave verge

glass pewter
#

Racial discrimination

grave verge
#

Racism

glass pewter
#

:)

grave verge
jade nest
#

@night cloak Can you try one more thing? backup all your data from your mobile device.And factory reset your phone.If it fixes the problem then it would be worth it.
It's just a suggestion though.Totally depends on you

polar pilot
#

Can pistol mastery be done in arcade?

jade nest
#

Yes,it can be done in arcades(excluding war)@polar pilot

verbal parcel
#

When unlink option for third email link will come?

clear spindle
#

Someday ™️.

verbal parcel
#

I asked to ingame customer service . They said it may take 60days to unlink .. is it possible to unlink but they asked about date of account created .. I don’t know exact date

feral forge
#

have you tried to check it from achievement or the date that you downloaded the game? @verbal parcel

verbal parcel
remote falcon
#

I cannot log in with my twitter account plz help

feral forge
#

only the customer service can help you with account related issue.

verbal parcel
feral forge
#

suppose email cant be unlinked as for now

opal zenith
#

Anyone here who can help me with wechat sign up?

remote falcon
#

Plz help me

#

This is showing when i try to log in with twitter

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Plz anyone

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Admins plz

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It is my season 2 account

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Plz it means a lot to me

celest shadow
# remote falcon

Select the Home option on the top-right of this menu and log in from there. Exit the menu after, then try again.

remote falcon
#

But still same thing happens

solar hound
#

I have the right to request to implant a skin/shoes on PUBG here ?

remote falcon
#

@celest shadow

#

Plz help

#

I went to home and tried to log in again

#

When i logged in putting my email and password it tells me that i have exceeded limits

#

What does that mean??

celest shadow
# remote falcon I tried

After logging on, try closing the game and log in via Twitter again.

On the other hand, do you have another social media account linked? If so, you should try logging in with that instead.

celest shadow
#

Try again later, @remote falcon.

remote falcon
#

So i dont have other social link except twitter

celest shadow
#

If you can, please make sure that you are logged into Twitter on your Safari, @remote falcon.

remote falcon
#

This shows @celest shadow

celest shadow
#

Try again later, @remote falcon. Give it another hour.

remote falcon
#

Will it work???

celest shadow
#

Will delete your screenshot cause it contained your email.

remote falcon
#

Cuz amr worried a lot

remote falcon
#

Will it work??? @celest shadow

#

Cuz its my season 2 account and I’ve been playing on it for a long time

celest shadow
#

Feel free to come back here for further assistance if this did not work, @remote falcon.

remote falcon
#

I will but im worried a lot

coarse ore
#

I was banned for 1 day, what is the reason?

polar marshBOT
#

@coarse ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh basalt
#

This is my first royale pass. I bought the ez license for 300. When i buy the next royale pass will it be free or 150?

warm pilot
#

hey in the new mode... i didn't even die a single time but lost all my lives whyy!!??

celest shadow
warm pilot
#

livik ons

#

one*

#

iron man thing😂

celest shadow
#

Power Armour mode.

#

Feel free to provide your feedback in #old.

dire lotus
#

Hello!

analog mica
#

Any help about my account?

dire lotus
#

guys i need same friends to play to gather. add me...

alpine flower
feral forge
#

combined. no matter which server you play in, the result will still be combined in your selected server. @oak sluice

night cloak
#

Hello, I have a problem in PubgM I have been penalized in UC for months, following an unofficial site while I always pay on the game help me

solar hound
#

I have the right to request to implant a skin/shoes on PUBGM here ?

alpine flower
alpine flower
old bluff
#

Hello pubg mobil help

alpine flower
old bluff
#

I am getting an error to kick the game in a classical match

night cloak
#

I've already done it but it's useless and then I took a paysafecard ticket of 25 euros almost 1340 UC we were deducted... I'm disgusted.

old bluff
alpine flower
#

someone will get back to you here

old bluff
alpine flower
night cloak
#

And me ?

alpine flower
hollow hedge
#

Can you tell which website did you use to buy those Uc, @night cloak ?

night cloak
#

No site for me...I always buy in the game or with a paysafecard ticket

remote falcon
#

@celest shadow

#

Bro

#

Then i logged in

#

I put new password

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Then i tried to log in from the game

night cloak
remote falcon
#

Then this thing shows again

hollow hedge
remote falcon
#

Anyone???

#

Plz help

#

Should i delete the game and reinstall it????

#

And try again?????

night cloak
hollow hedge
night cloak
hollow hedge
lime merlin
#

hello, i need to contact admin urgently

jade nest
hollow hedge
lime merlin
#

or banned for 10 years

jade nest
# lime merlin my account is about to be stolen

If its about to being stolen then change your account login details.And enable 2FA in your social media.
If it's already stolen Contact in-game customer support for further information please

young hinge
#

@slim shale begging in any form is not allowed here

remote falcon
#

@jade nest bro

#

I’m back in my account

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Finally

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@celest shadow @jade nest thnx for the help ur the best

slim shale
#

Wtf I m not begging

#

I m just asking

sharp mesa
#

Please help me dear moderator ı dont hacking but my account has been banned 10 years please help me @sand path @sand path

polar marshBOT
#

@sharp mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jagged cipher
#

I've got a file which decreases my game's graphics and makes my FPS alot better. Using it cause I've a brick device.

Is it ok to use such files?

feral forge
#

no. @jagged cipher

jade nest
jagged cipher
#

So I'm risking a ban?

lethal badge
#

bro how to get pubgm purtner tittle

jade nest
jade nest
lethal badge
#

@jade nest whay

jade nest
#

Huh?

lethal badge
#

@jade nest bro how to get pubgm purtner tittle@jade nest

jade nest
jagged cipher
#

I've been using that file for a while now. Improved my gameplay alot, dang gotta remove it

jade nest
#

Just completely reinstall your game.

night cloak
#

I have a clan buddy who has problems with sound. Voice chat isn’t working and he can’t hear anyone talking either but his game sounds work fine. Anyone else had this problem and know how to fix it?

night cloak
#

He’s restarted his game that doesn’t fix it

night cloak
#

Ok let me ask him

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He’s tried restarting phone

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Any other ideas?

jade nest
#

Did he talk previously with mic?@night cloak

night cloak
#

Yeah

jade nest
#

From when has he been facing this issue?

night cloak
#

ConfusedCat It should work
do a routine repair

night cloak
#

ask him to do a do a routine repair

night cloak
jade nest
night cloak
#

Ok I’ll ask him

#

He’s tried that

#

ask him to check the permissions Given for PUBG Mobile in settings

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He said he’s tried all that and still nothing

shadow comet
#

Randy

night cloak
#

@night cloak Ask him to record his voice in voice recorder and hear it if he cant it might be the issue with his device once it happened to me

#

Ok

quiet bay
#

How do I fix someone hacking into my account and reclaiming it?

night cloak
quiet bay
#

I have and cannot reach a real person. Only robo-answers

night cloak
#

You really can't do anything about CPU penalty issues because customer service doesn't respond in the game

night cloak
quiet bay
#

I did similar but since I am currently banned, it closed the conversation without help

gusty wharf
#

hi guys ... i can't hold any nade or smoke or pan any one have a solution ?

vale hearth
#

Anyone know why they changed the RP system ? They say they made it easier, but its just been hell for me, most people cant play rn cuz of exams and stuff, and to have to play 550 mins weekly just so that i can maybe get level 90 RP by the end of it, is kinda unfair, they might have made it easier for the free RP holders, but its just annoying now, any chance of the old system coming back ?

night cloak
#

You really can't do anything about CPU penalty issues because customer service doesn't respond in the game

sick shale
#

@vale hearth Write your feedback in #old

vale hearth
#

Thats feedback ?

sick shale
#

@gusty wharf Can you elaborate, or provide screenshots please?

night cloak
normal hearth
#

Any one need gfx artist? Then DM me🌝

gusty wharf
night cloak
#

@gusty wharf Emulator?

gusty wharf
#

yes bro @night cloak

night cloak
gusty wharf
#

i tried quick feature too in settings and nothing happned

#

ok

floral moss
#

Hello everyone. Just want to ask how can I change my in-game name in PUBG Mobile? Thanks4

feral forge
#

you will need a rename card and use it in the inventory. @floral moss

narrow dove
#

Guys, please tell me who you can contact if my account has been hacked

umbral geyser
#

How to purchase uc in India users

mortal apex
#

Hello @narrow dove! You have to contact the Customer Service for further assistance. You can contact them in-game via Login Page.

narrow dove
feral forge
#

game is banned in india. @umbral geyser

mortal apex
#

The Customer service can only help you with this kind of issue. You may start again a new conversation.
Once you open the ticket,your conversation should be like this,please follow all the steps required, @narrow dove.

narrow dove
narrow dove
#

I played on my account for 2 years

umbral geyser
#

OK there is no other way to uc purchase

mortal apex
#

As i already said,you can try to contact them again,as they receive a large amount of support requests. Only the Customer Service can help with account related issues,@narrow dove.

narrow dove
narrow dove
polar pilot
#

Can I report someone who said noob camper to me in discord? I felt like report through the in-game system is useless

mortal apex
#

Please refer in #faq 5.3. @narrow dove.

floral moss
#

@feral forge Where can I get one please?

narrow dove
vague elm
#

For some reason even though iv linked my email apple id & facebook account the linked account avatar isnt unlocked for me is it a bug?

jade nest
feral forge
shy crescent
#

I want to remove Email from my account on PUBG m

vague elm
#

How? @jade nest

jade nest
#

Login usin fb or apple account

vague elm
#

I just log into my facebook account and it has a button that says “PuBg MoBiLe OpTiOn”

#

I did

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When i first downloaded the app i linked my apple account

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And it let me proceed

jade nest
#

The avatar takes some time to load up.so logout and login back@vague elm

mortal apex
vague elm
#

Can u show a clip of how?

night cloak
jade nest
vague elm
#

Im scared that ill loose my account

#

I havent connected it to game center

jade nest
unkempt kestrel
#

Can anyone tell me that if I purchase 1 rp activity crate and then complete 2000 rp activity points in that and got 2000uc back .
Then after that will I get normal rp points from rp missions or will I get rp activity points??

vague elm
#

Theres been times iv lost my accounts from logging out then not being able to get in then all the tutorials say you needed to log in through game center

jade nest
#

Restart your device and game@vague elm.If you have linked it to social media then you won't loose

vague elm
#

Yea

#

Wait restart?

#

Like factory?

shy crescent
narrow dove
jade nest
#

@vague elm i told Restart not to reset

vague elm
#

And video evidence

jade nest
vague elm
#

Anywaye

#

So do i press log out

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And then log in through facebook

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What info do i need to be able to relog in? Just my fb info and my username?

#

Maybe a password

jade nest
#

Stop trolling

vague elm
#

Im not joking its happened before with other apps

#

Just tell me if theres special info or something i need. i remeber making a password

#

So idk

mortal apex
vague elm
#

Ofc im being ignored ;-;

#

Frick it im just gunna go for it ig

#

Thanks for all your help i just relogged in and it worked

livid plover
#

I have an question, and ik it's weird

pubgm's anaversary events happens every 6 seasons?

vague elm
#

Sorry for waisting your time with my anxiety

livid plover
#

Owo thanks for the info, btw there will be events regarding it?

jade nest
livid plover
#

Much excited for the event, thanks for giving the info, wishes u a good day

floral moss
#

@feral forge Around when it will be? Thank you

feral forge
#

no information regarding this. please refer to this message. @floral moss

round seal
#

How can i show u guys my deathreplay where a hacker killed me

atomic garden
#

Hello I cannot put my graphics to smooth it will turn back to balance when I restart the game

#

What should I do

feral forge
#

@atomic garden report it in #old

sharp river
#

Hell

#

Can u help me

wise fox
#

Any way to get an account back ? I stopped playing in december, now that I log back in, someone has changed the name and everything, removed my facebook login but I can still login through email

sharp river
#

Can u help me for report hacking

feral forge
storm flumeBOT
#

Hello, @sharp river!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sharp river
wise fox
#

Thank you **

manic crescent
#

Hello,a have a problem, the international version is not available for this account, please use the Vietnam version,what to do?

sick shale
#

You cannot use accounts from regional game versions on the global version.

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, .

manic crescent
sick shale
#

What do you mean

manic crescent
#

1 year ago I played the inter-regional version and everything was fine, but now I can't play

wise fox
#

Any way to change the mail password for the mail login on the game ? Hacker (ex-friend) continues to logs in through mail (my mail and he doesn't have the password for it)

feral forge
wise fox
#

(Please?)

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @wise fox.

manic crescent
wise fox
#

I did, I went as far as get asked for exact date of account creation, which I can't provide obviously it's from season 2, I tried approximate days of august 2018 but nothing :x

sick shale
#

It is a must to provide it to process your request..

night cloak
#

Is his account transferred to Vietnamese version?

manic crescent
wise fox
#

Now that I found it, it asks for a screenshot for the first RP purchase, since july 2019, it's obvious that these questions are made to make people give up on the request already, why not just send an email to mail linked, or ask logical questions, first Name on the account, some of the friends it first had, etc

feral forge
#

if you purchased via in game or midasbuy. you should have the receipt in your email or in google play/ app store. @wise fox

night cloak
#

But they will ask for 1st and last payment

wise fox
#

Unfortunately, I purchased via another website, that accepted my credit card details, midasbuy is not really an option from where I come

feral forge
#

report it in #old if you haven’t yet

peak swift
#

@celest shadow please help

low bane
#

where to report if some1 logged ur accnt from an other device? ( being hacked etc? )

orchid geyser
#

Even solos

peak swift
#

Someone hacked my friend account and got banned him he is having 81 level id

polar marshBOT
#

@peak swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint 4.10 in #faq for further information, @orchid geyser.

feral forge
#

@wise fox then that’s unfortunately. you shouldn’t be purchasing from third-parties in the first place.

wise fox
#

Have a good day everyone

wraith maple
#

Hi, my account has been hacked and the hacker has linked his account

#

How can I delete his account

feral forge
past lynx
#

Hello ,
My friend purchasing his game and each time his purchasing the game took all his uc please can you help us to know better about that problem and why that happened and fo your knowledge his purchasing with iTunes card and in game not from other websites

feral forge
#

please contact the in game customer service for purchase related issues. @past lynx

past lynx
#

Thanks

reef fulcrum
#

Help

feral forge
reef fulcrum
#

@feral forge someone using pubg website to steal people's accounts I put the link in #cheater-reports take a look and tell me if it's authentic

night coral
#

Good morning. I managed to retrieve an email of mine that was stolen a few months ago, this email is the one used to log in to my old game account
I was wondering if you can open a request or request to ask to disconnect the social networks (Facebook and Twitter) that are linked in the game
A person who stole me still makes use of the account through these social networks, but as I already recovered my email I would like to remove his access
This email has been linked to the account since the option to link email and phone number left
I already requested a removal by the game, but a person always comes back in and the time is zero
I'm even avoiding logging in to get a ban, because I keep logging in repeatedly through different accesses

Can anyone help me how do I do this?

unique swan
#

Hello I need a help regarding my account my google account recently got hacked but I have got it back but when I try to loggin into my pubg account it says ( Account has been logged in with a newer version of the game, and can no longer log in with an older version. Please update to the newest version. )

#

Pls dm me if you have any opinion

alpine flower
alpine flower
bleak spade
#

Hi, I am playing at pmco, they killed me squad full hakat and i filmed a full video how do i report

short galleon
#

why is everyone's account either stolen or hacked panik

unique swan
#

Can't pubg mobile is baned in India so support is off

night coral
night coral
#

I already tried to contact her, but they never help me, is there no other way?

alpine flower
alpine flower
unique swan
#

Ok

alpine flower
#

try this

night coral
#

ok, i will do this, thanks

unique swan
#

Pls

night cloak
#

@polar marsh my account was banned for 10 years. I didnt do Anything wrong. It must have been a bug or a mistake. At the file claim section I just talk to a bot which doesnt help me. Please do Something g

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick jackal
#

hello i need some help with my pubg account

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sick jackal. Remember to read through #faq before asking questions in the support channels.

sick jackal
#

the change county button doesn`t appear so i need help with it

jade nest
manic crescent
#

I have a question, how to use the Vietnam version?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @manic crescent.

low thunder
#

What emulater works best for 512mb vram if i want to play pubg mobile on my pc

jade nest
#

You cannot,feel free to make a new id outside the EEA Region to get that option for changing Region

sick jackal
#

when i create my account i didn`t have that choice to choose a country

#

and iam in egypt so how did the system detect that iam in the EEA region

tame creek
#

Hi, I got a question. Does the bug that a lot of people say in #old exists ? If yes, I hope it will be fixed

hallow gulch
hallow gulch
sick jackal
hallow gulch
sick jackal
#

i mean the Country\region button doesn`t appear

hallow gulch
sick jackal
#

so that mean i lost my account

jade nest
#

It means you cannot switch Regions.
If you want to switch Region make a new id outside the EEA region to avail that option in new id and play accordingly

sick jackal
#

ok with my current id iam not able to change it

#

my id from the 2nd season

#

and that problem happen with me i wasn`t paying attention to it

#

but iam losing alot of events because of it

hidden nebula
#

Hi this is mady
There is a question for you that can I use gfx tool to increase fps or If not then please suggest us one or make one for us so that we can play good game at low end devices

storm flumeBOT
#

Use of unauthorized third-party software or methods, @hidden nebula, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

pastel storm
#

HEY I NEED

#

HELP

hallow gulch
sick jackal
#

i know that`s why i need to make it my main country

#

iam in egypt please try to find me a solution

#

i can give u my id

jade nest
sick shale
sick jackal
sick shale
#

There is no solution if your account data is registered in the EEA countries, Feel free to create a new account or continue using this one.

sick jackal
#

thanks alot for answerign

#

answering*

tidal wasp
#

Is the Europe server slow? Why couldn't my ping go under 200?

stone wedge
#

Can I buy uc with apple gift. Is it legal. Can I redeem the code in app store and purchase uc.

deep willow
#

i have set my landing strategy as " Hot Drop " and of course auto match making chooses those players who have also set " Hot drop " strategy.
I can see in the lobby with their names that they have also choose Hot drop.
But problem is when match starts , my teammates land far far far away from hot drop because they are rank pushing. They often stay in the blue zone in first 2 or 3 circles until blue zone starts to take health more quickly. so it ruins squad mode gameplay for me. It happens not just to me but many of us. So what should i do ?

stone wedge
tidal wasp
jade nest
stone wedge
tidal wasp
#

I recommend you to not play with randoms at all

#

The matchmaking on any setting and any rank it's just trash

deep willow
azure copper
#

My account has been stolen through Twitter. I want to unlink it and with the evidence that it is my account

jade nest
jade nest
azure copper
#

ok

winter bloom
#

Hey uh random question is there a way to get unbanned? Or a way to contact a real human at tencent instead of a robot response? Because I got banned last night for 10 years and I don’t know why. So do you think anyone can help?

polar marshBOT
#

@winter bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

runic musk
#

I was wondering is there a way you can change your PUBG Mobile account email to another email guys? Is that possible?

quick olive
#

My account has been stolen through Twitter. I want to unlink it and with the evidence that it is my account
@azure copper LOL SAME

night cloak
#

any admin here ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

#

Please contact the customer service via the in-game settings for further assistance, @runic musk.

carmine mason
#

Hello..i am facing SPECTAE GLITCH ISSUE IN WIFI...whenever i spectate my frnd or ROOM MATCH ALL MEMBERS GETS LAGGY..And still i am unable to find the solution..Do help me @runic musk @storm flume <@&481161015728406538> <@&639889499718942720>

sick shale
#

Stop mentioning Moderator and CT role please

carmine mason
#

Ok sry @ rebel

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @carmine mason.

carmine mason
#

I have tried everything still facing these issues

sick shale
#

Record a video and report the issue in #old with the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

carmine mason
#

Mainly in room match while hosting.too laggy ..Everyone running in the same place

#

Ok @sick shale ..thanks buddy

onyx dagger
slow lily
#

Hi pubg mobile my account is banned please unlock

polar marshBOT
#

@slow lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
night cloak
sick shale
#

@night cloak With what?

soft heart
#

Recently I move out of saudi Arabia... so I want to play saudi Arabia server.... because when I'm playing with my squad we matching with players out of gulf area....(this just happen when I join the squad) this annoying me and my squad, we want to match people in that area...(I paly middle east server ) please I want help to fix this issue a soon as possible.... I love pubg too much, since I move I didn't enjoy the games..... 
Thank 
This is my  ID:5529586102
My username: JOHNļWICK

I contacted with customer service, just robot is replaying

echo kestrel
#

My account has been wrongful for 10 years. I have not violated the rules of the game, please help

polar marshBOT
#

@echo kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grand scarab
#

I lost my account stolen how to get it back

night cloak
sick shale
#

@night cloak You can't do that if your account data is registered in the EEA countries.

feral forge
#

how was your account stolen? @grand scarab

grand scarab
#

I do not know

sick shale
#

@night cloak There is no solution due to EEA law and regulations.

grand scarab
#

I cannot return it

feral forge
grand scarab
#

My friend's account is not my account

feral forge
grand scarab
#

Yes, they stole it

feral forge
#

pubgm account or social media account?

grand scarab
#

pubgm

feral forge
#

did you link any social media or email to your pubgm account?

grand scarab
#

Yeah

feral forge
limber bloom
#

Hi there

#

Can someone help

#

Me

#

One off my friends been banned for ten years but he never use hack or something never his kd is 2 never been bigger

polar marshBOT
#

@limber bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar parcel
#

Does anyone else have pubg log in issues in Kr version , I get the error msg that server is under maintenance. Any solutions ? Device is IOS

violet temple
#

Anyone can help me

hallow gulch
hallow gulch
violet temple
#

I cant join the game

violet temple
#

It writes that you are already joined in newer version and cant join with older but my version is the latest

#

@hallow gulch

hallow gulch
#

If you don't wish to do so, please wait for the upcoming update.

violet temple
#

Can you send me the contact customer support email

feral forge
violet temple
#

I checked and nobody

hallow gulch
violet temple
#

Ok

violet temple
slate verge
#

Hello

#

Is this PUBG mobile support correct

feral forge
#

yes @slate verge

fierce island
#

Hello my friends, I want you to help me in how to reach the head of technical support, as I have proof that the technical support department violated the user agreement with customers

slate verge
#

How can I report people that tried to kill me in metro royal

#

I have video evidence

old hare
#

A thing i wanted to know is it illegal to use gfx tool 🤔🤔

sick shale
#

You can report them to customer service, @slate verge.

slate verge
#

@sick shale where could I find customer service I’m new to discord and I’m in mobile

sick shale
#

Via in-game settings, @slate verge.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @old hare, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

sick shale
#

It is illegal, Yes.

old hare
#

Thanks 👍☺️

slate verge
#

@sick shale can I show the video there for further evidence

inland wadi
#

I forgot the name of my Twitter account, please help

sick shale
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @wide pelican:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sick shale
wide pelican
#

good evening please someone help me I can not .. get the beta code

sick shale
#

That means the beta program is full or you have not been invited yet, Try again later

fringe cove
#

My account is linked with Fb and gmail, but I do not recall the email and pass for gmail. Any solutions? 🙂

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @fringe cove.

fringe cove
#

Oki

sick shale
#

It won't be visible if you're using an iOS device.

fringe cove
#

I'm using OnePlus 8

sick shale
#

Play games installed?

polar marshBOT
#

@hollow sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fringe cove
#

yes, but the gmail account is not there

sick shale
#

It's not linked then

fringe cove
#

oh okay cool

#

thanks rebel, as always! 😌

soft heart
#

Recently I move out of saudi Arabia... so I want to play KSA server.... because when I'm playing with my squad we matching with players out of gulf area....(this just happen when I join the squad) this annoying me and my squad, we want to match people in that area...(I play middle east server ) please I want help to fix this issue a soon as possible.... I love pubg too much, since I move I didn't enjoy the games.....

Thank

This is my  ID: 5529586102

My username: JOHNļWICK

sick shale
#

Team recruitments would be useful

soft heart
#

I didn't get it

lyric vector
#

How hard is commando title?

#

Harder then conqueror 50 times

sick shale
soft heart
#

What did you mean team recruitment!!!!

#

Change my Squad?

#

@sick shale

soft heart
#

I all ready have squad... what I'm talking about is the people where matching in the game aren't from KSA AREA

sick shale
#

Why would they be from KSA area?

keen trout
#

Good evening! I am writing because my account has been compromised for unknown reasons. I would like you to take a look at what I have been upset about, because I am an honest player, I have been playing since season 1 and I have done nothing wrong. My id 5261382198

sick shale
#

Servers are global.

polar marshBOT
#

@keen trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

soft heart
#

Because my when I was ther we were matching with a players from tha region

#

When I go out from there every thing change and that effect my squad

#

So how I can change my matching region to ksa

sick shale
#

What's your server?

soft heart
#

Middle east

sick shale
#

Why does it matter if the enemies are from other countries?

#

Servers are public and everyone from everywhere can get matched with you, I don't see a problem here.

soft heart
#

So why when they play without me all server from ksa

#

And when I join the squad every thing change?

sick shale
#

Because their location and settings will affect on the whole team.

short galleon
#

maybe their flags were just different?

soft heart
flat eagle
#

Hello, attached are screenshots of a person bribing me to restore my account to normal after admitting he has purchased my account which violates TOS. Besides Customer Service, is there anything I can do?

soft heart
flat eagle
#

I will also be posting this to cheaters if this is the wrong spot. I apologize if it is

sick shale
#

@flat eagle Contact customer service please.

soft heart
#

I think you got my point @rebel

sick shale
#

Not really.

flat eagle
#

Ty @sick shale

soft heart
#

Oh😩

#

I send more than 5 messages to customers service... still no reply.. wht should I do

tranquil tundra
#

Hi, i want to know how does clan exp goes up? My clanmates played today a lot, but our exp is the same as yesterday

hallow gulch
vague elm
#

When my phone died i was in metro royale. The mode was almost over and i was playing basic. When my phone charged again the match ended and i went onto the metro screen with nothing but the contains of my lockbox. I lost my level 5 helmet a gun i stacked a super high attachment and the notmal my inventory full of items

#

WHAT THE F

#

I have NOTHING

#

I spent so long getting those guns

#

I have a AWM and a assualt rifle

#

With best attachments max level

#

WHAT THE F

#

It was basic mode...

#

SO WHY?

hallow gulch
#

Do you think your progress got reset or perhaps someone might've stolen your items. Eiter way, you can contact customer support regarding that matter.

vague elm
#

I didnt die tho

#

And it was BASIV

#

BASIC

#

BASIC

#

BASICCCC

potent glen
#

Hey. I played for Esoteric AC, my name was esoLovoo but my Account got hacked, and I can’t join it anymore, could I play with my 2nd account called esoRage somehow? #questions

vague elm
#

Even if i died It wouldnt drop my GOOD STUFF

hallow gulch
#

Avoid spamming, no need for it.

elfin umbra
#

I wan to know how can I get my account back since its been hacked #questions

vague elm
#

Dude im kinda pissed

#

Customer support is just a bunch of robots that suggest there forums

vague elm
#

No mater what option you pick its always “customer support”

#

Which is a stupid article

#

NA

elfin umbra
vague elm
#

An article that says sucks to be you isnt making me any happier

hallow gulch
#

Everything out of our reach basically, we don't have devs waiting all day to fix the players' issues.

hallow gulch
#

If you have any bugs to report, you can do so in #old. @vague elm

#

''Not my dms'' pixgasp

glacial grove
#

So i have proof from optic gming 1st place in erangel and sanhok region UK that they used aimbot and radar

mortal ridge
#

Can anyone help?

#

My account got hacked

tidal adder
#

Is PUBG banned on Australia

#

???

sick shale
#

I don't think so

tidal adder
#

Then why PUBG is making difficult to play the game from here in Australia

#

If there is no server, provide us at least of 70-80ms

#

We don’t need 20 ms like Indo pips

#

Playing game on 220 280 ms is hard

#

If game cannot provide us that at least, then they don’t have any right to take a single penny from here

hallow gulch
hallow gulch
void raft
sick shale
#

It shows your statistics of the highest rank

mortal ridge
hallow gulch
buoyant dew
#

So i recently got my acclunt banned for no reason at all. And for a 10 year ban. I have the full video proof that i wasn't using any third party apps or hacks etc... is there a way i can show them to you guys so my account can get banned? Pls help.

polar marshBOT
#

@buoyant dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn oyster
#

I got an email with the inivite to beta v1.3 but I cannot generate the code?
anyone had this problem or can help?

vast totem
#

@solemn oyster Same there..

#

@meager viper ?

gentle bluff
# mortal ridge Can anyone help?

I opened Pubg after three months and I notice that someone has been playing games with my account. Some guy using 5 finger setup and different sensitivity and gyro. So, I guess even my account is hacked. panik

mortal ridge
gentle bluff
mortal ridge
tawdry idol
#

Hey , I noticed that I got band can you help me to unband and reactivate my account 😭

polar marshBOT
#

@tawdry idol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cloud rampart
#

look at the minimap, team HUD(kinda blur) and ammo.

storm flumeBOT
#

Hello, @cloud rampart!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

cloud rampart
#

i knew it need to sent it there

snow oriole
#

How can we actually get support and customer service to ban this guy (Name: Mh78l〆 ID: 6911411694) and restore BillNyeBot87 's account. I have known Bill for 3.5 years and cannot believe this is still not being fixed. Here is photo proof this guy bought Bill's acct from a hacker. He keeps logging and while Bill is playing. And now he is mocking Bill in message chat. We have all reported MH guy to no avail. He has violated PUBGM's TOS and still nothing. Bill has put a decent amount of money and a lot of time into the game and should be compensated by getting his acct back. He has already had his UC, BP, and AG stolen, friends deleted, and used and bribed. Please take care of this. I have tweeted the issue, reported it as has Bill and nothing. Please fix this!!!

hallow gulch
young storm
#

How to see if I'm eligible for qualification in Next Group stages PMCO?

snow oriole
hallow gulch
forest creek
dire wagon
#

Want to unlink my email from my pubg mobile account can i do that?

potent gorge
potent gorge
# potent gorge can you help me ?

I downloaded the developer test version but it asked me the invitation code to link the account with my account in the global version and this is what happens

fringe ravine
#

5443541306
61350656360
51294264485
5749251372
5165317864
5446758899
5417939522
51331223622
51232606304

#

PLZ Get there out you game
#tencent

#

there are hackers

storm flumeBOT
#

Hello, @fringe ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

#

Please contact the customer service via the in-game settings for further assistance, @dire wagon.

sick shale
storm flumeBOT
#

Please do not use languages other than English, @potent gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

potent gorge
#

Ok i am surry I was informed about the method of reporting used through the link for reporting

solar girder
#

I have mistakenly changed my server to Europe please change my server to Asia
I'd 5720173848

hallow gulch
solar girder
#

Why

mortal ridge
#

Was there any recent updates to the game?

solar girder
#

No other option

mortal ridge
hallow gulch
#

You get a warning before you do so, therefore it can't be undone.

solar girder
#

I have changed in room

#

Please help

hallow gulch
#

Players have been given a chance to change after the room bug, so sadly nothing can be done but wait. I hope you understand.

solar girder
#

They didn't give any warning to change server

hallow gulch
solar girder
#

My friend played with me in match his server also changed

#

In game pubg customer service is not taking any step I have talked this issue for more than 5 times

hallow gulch
#

I'm afraid nothing can be done regarding this matter, you can try playing on a different server until the cooldown ends.

solar girder
#

Europe server has higher ping constant ping is900 ms

stone ferry
#

the game does not adapt to screen sizes. this problem cannot be solved through the graphics settings

unique magnet
#

What does getting a "bean" named, due to data error with your client means?

I got a 30 min "bean" because of that

cunning vector
#

Hello

thin void
#

Can you tell if sending popularity from another Verison Id to main so the main Id will get ban

#

Will I get ban for sending popularity from another Verison id

#

@normal fulcrum

sick shale
storm flumeBOT
#

Please refer to subpoint 4.11 in #faq for further information, @unique magnet.

polar marshBOT
#

@gritty delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @cunning vector. Remember to read through #faq before asking questions in the support channels.

onyx dagger
#

Kindly do report this issue in #old, with your in-game ID, @solar girder.
We are currently collecting player details who are affected by this very issue and will provide a one-time server selection reset.

Thank you.

onyx dagger
#

Tried reinstalling, @mortal ridge?

stone ferry
#

The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. Help me plz

small oracle
#

May i know how much i need to TOP UP to unlock account ? My ID 5636336470

onyx dagger
#

Could you please share a screenshot of the issue here, @stone ferry?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @small oracle.

cunning vector
#

I only asked for help in retrieving my account because my Facebook account was disabled due to the hacking, so you refused. Is this support? Should you take care of your players better

#

Good bye

onyx dagger
#

Do you have access to your game account, @cunning vector? If you dont, you'll need to have access to it in order to do something.

faint spoke
void raft
onyx dagger
#

May I know how did the server change, @faint spoke?

sick shale
#

@void raftAfter looking in the screenshot again,It looks like a visual bug, Restart the game and open your profile again.

faint spoke
#

I just played I was kicked out of the game and now

feral forge
#

custom room? classic? @faint spoke

faint spoke
#

No

#

just played classic with the team

#

it happened 2 days ago

solar girder
#

@onyx dagger I have reported already

onyx dagger
#

Kicked out? @faint spoke

solar girder
#

@onyx dagger please see

onyx dagger
#

Alright then. @solar girder

solar girder
#

@onyx dagger when will you change

stone ferry
#

the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. @fleet veldtko

faint spoke
#

Yes

#

@onyx dagger

onyx dagger
#

You may change the servers after 60 Days, @faint spoke.

#

It will be noted, @solar girder. Please be patient.

#

Try reinstalling. @stone ferry

solar girder
#

@onyx dagger when

onyx dagger
#

Soon™️.

solar girder
#

@onyx dagger ok

onyx dagger
#

Alright then.

stone ferry
#

@onyx dagger tried to reinstall several times already. Does not help

mortal ridge
onyx dagger
#

Hold on. @stone ferry

solar girder
#

@onyx dagger can change my by today

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @mortal ridge.

mortal ridge
faint spoke
#

I have not changed the server, but it changed itself and now I am waiting for 60 days

dim wing
#

I have a problem with my game, I don't know who I can deal with

onyx dagger
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dim wing. Remember to read through #faq before asking questions in the support channels.

faint spoke
#

but I had 1 commander in America

#

maybe it's because of him

clear spindle
#

What's the device you use, @stone ferry ??

solar girder
#

@polar marsh when wll you change my server to Asia

stone ferry
#

@clear spindle iPhone 12

clear spindle
#

Click on "Reset screen" and then enable the notch and restart the game, @stone ferry.

clear spindle
faint spoke
#

I've only got one way out, wait 60 days

solar girder
#

@clear spindle ok make it as soon as possible
Thank you for your support

stone ferry
#

@clear spindle I also tried resetting the settings, reinstalling and restarting the game, it does not help too

cursive pulsar
#

if an account is showing me Bronze-5 (0 pts) in all tiers rating even that player was playing at a good tier 2 days ago, does it mean that account is banned now?

zinc schooner
#

Respected Sir Hi Sir/Mam My name is “Aniket Mehta” and I am from ” Indore (India)” and sir my pubg account ban “156 days ago”,because of updating new version & my cousin 10 yr old they don't know the privacy and install illegal y. But I have never use any cheats and hacks. And I always play fair game I have a royal pass from season 8 ,9,10,11,,.. So sir kindly please give my account back. Here are some details of my pubg account. Character I’d:5216672267 IGN name:NXTxSoldier Last Teir:Ace Device:Nokia6.1 plus ,If you can't give my account sir plzz give my UC into my another accout plzz sirr Please sir give my account back Thank you sir.

polar marshBOT
#

@zinc schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
#

Please refer to the above, @zinc schooner.

solar girder
#

@polar marsh when will you change my server I'd 5720173848

celest shadow
solar girder
#

@celest shadow pubg officals they will reset my server

#

@celest shadow server was changed in room bug

celest shadow
#

Your post in #old did not mention how your server was mistakenly changed, @solar girder. In light of this, no one recorded your user identification for a server selection cooldown reset.

solar girder
#

@celest shadow now what to do

#

@celest shadow next

wise hazel
#

My clan member & competitive team member was banned for 10 years & he wasn’t hacking nor playing with hackers. How can he get his account back? Can anyone in this server help with this?

polar marshBOT
#

@wise hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
stone ferry
#

so what should i do with my problem?

celest shadow
#

Hello, @stone ferry! How can we help you?

stone ferry
#

The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. Help me plz

celest shadow
#

May I know your device and can you provide a screenshot as well?

lucid pine
#

How can I switch my server back? I have been crying for hours

stone ferry
#

the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. iPhone 12

celest shadow
#

Hello, @lucid pine. How was your server changed?

lucid pine
stone ferry
#

I tried reinstalling the game, tried resetting the screen settings and reinstalling from again but nothing helped

celest shadow
celest shadow
analog obsidian
#

Hello! On January 30th, a problem happened! I went over the flag to two boys who were, in my opinion, good and harmless, but as it turned out that was not the case. They suggested that I check an interesting thing in the arena at TDM. Without thinking about anything, I agreed. I shot on the heels and he did not die, since the damage did not pass. As a result, two minutes later I was banned for 10 years. What is my problem if I did not know about the existence of such a bug? Why was I banned for a developer error? Correct this error! You must unblock me! This is your fault, not mine! I didn't know anything about this error! It's not my fault! You do not understand! I need help! You have to unban me! You just banned me! How can you not understand this! You have the same answer to that! You can not do it this way! It is not my fault, but yours, that you cannot fix the errors in the game! Giving a ban for nothing! Break me down, I beg you! My ID: 5852433493. Date: 01/30/2021. Device: iPhone 11.

polar marshBOT
#

@analog obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid pine
#

How come some people were able to switch back when they did the exactly the same and had the same issues? I had high hopes..

celest shadow
sly plume
marsh sage
#

@sly plume
Why has my account been suspended?
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

▫️ use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
▫️ purchases from third-parties
▫️ forced refunding through Google or Apple, and
▫️ use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @marsh sage, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

stone ferry
#

@celest shadow I went to the login menu and entered again, but that also did not solve the problems

marsh sage
#

@stone ferry Can you please tell me the problem in details. Piston is currently unavailable.

stone ferry
#

@marsh sage The game does not adapt to screen sizes. this problem cannot be solved through the graphics settings. the game does not work in full screen, although the custom screen settings are set correctly, but nothing changes. iPhone 12

#

@marsh sage I tried reinstalling the game, tried resetting the screen settings and reinstalling from again but nothing helped

marsh sage
#

Can you please try routine repair from Login page?

jade nest
#

@stone ferry Turn off your Anti-Aliasing.And also set this highlighted area to 0 once then restart and then put it back to 50 and then again restart.
Let me know if that works

stone ferry
marsh sage
pliant flame
#

Hai

marsh sage
#

@pliant flame How can we help you?

stone ferry
feral forge
night cloak
#

My account was hacked and the hacker used some hacks and my account is banned for 10 years

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone ferry
marsh sage
jade nest
#

Did you do what i told exactly?

stone ferry
jade nest
#

Then you will have to reinstall your game if nothing is working for you

stone ferry
#

set the slider to "0", restarted the game, then set the slider back to "50" and restarted again. No result

marsh sage
stone ferry
jade nest
#

How did that screen issue started? Were you trying to add files ingame for ipad view or what.
Because from my perspective it seems like that

marsh sage
#

I think if you reset the device from settings>general>about>reset>reset device. All problems will be solved.

candid kestrel
#

Please help me how to remove the hackers dummy twitter account to my pubg mobile account?

marsh sage
#

Please unlink the hacker's twitter account from settings.

candid kestrel
#

Its error

marsh sage
#

Can I have a screenshot?

candid kestrel
#

He said he will sell my pubg account

clear spindle
#

Please contact the in-game customer service for account related issues.

candid kestrel
#

Theirs no response i already send my national id and all the documents they want but no response

clear spindle
#

They'll get back to you.

stone ferry
candid kestrel
jade nest
candid kestrel
#

@marsh sage thats the sceenshot please help me i already spend too much money to buy skins

#

@clear spindle no response

jade nest
#

Contact in-game customer support for account related issues.@candid kestrel
Refer to this screenshot for further assistance.

candid kestrel
#

@marsh sage after 7days?i can unlink that?

stone ferry
latent river
#

Hey , I have a problem. My ping is nit good with wifi . It gets around 108 to 300. But gets good ping on data!? Even though my wifi speed is fairly good and better than data

candid kestrel
#

@jade nest i will send this?

marsh sage
candid kestrel
#

All their clanmates are hackers they use the same profile picture. I already reported them

jade nest
carmine mason
#

I am unable to upload the video in feedbacks n bugs

latent river
carmine mason
jade nest
carmine mason
#

This is the issue am facing SPECTATE GLITCH PLZ KINDLY HELP ME ADMINS🥺

jade nest
#

Is that kr version?@carmine mason

carmine mason
#

Yes

#

@jade nest

marsh sage
#

@carmine mason We can help you only with global version.

carmine mason
#

I tried in global too same issue

#

Same issue buddy in global too @marsh sage

#

Kindly help me guys..

marsh sage
#

But what is the the issue tell that first, otherwise we can't help you.

carmine mason
#

I have no issue with my ping..Bt once i enter into spectate slot in room match fr few seconds ping gets hugh and even wen i spectate my frnds game..This slow motion and laggy happens

candid kestrel
#

Thanks

latent river
marsh sage
latent river
#

Asia

#

I downloaded the global Version from pubgm official instagram. But it's been the same problem with korean version too

clear spindle
#

Tencent Games had terminated all service for users in India to PUBG MOBILE, that's why you're facing high ping. It's something we cannot help you with.

candid kestrel
#

Not response

marsh sage
#

@candid kestrel Please wait. They will answer you sooner or later.

carmine mason
#

@marsh sage

candid kestrel
carmine mason
solar girder
#

@clear spindle I have complaint a issues about room bug server change
No steps taken till now
And no respone and I am unhappy with your in game customer service I was totally upset

candid kestrel
#

I already send them many times since yesterday

clear spindle
candid kestrel
#

How to start new conversation?

latent river
clear spindle
#

@solar girder as said previously, report it in #old with details and will take a period of one or two weeks. Please refrain from repeating.

solar girder
#

@clear spindle I have just now also go and see that

clear spindle
#

You might have to reinstall the game, @candid kestrel.

carmine mason
solar girder
#

@clear spindle taking to pubg about this issue more than a week ago

clear spindle
# carmine mason

Report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

solar girder
#

@clear spindle please help me

clear spindle
#

Answered you multiple times, keep on repeating will be a mute.

solar girder
#

@clear spindle sorry

candid kestrel
#

@clear spindle okey. Thanks a lot

clear spindle
#

You're welcome.

solar girder
#

@clear spindle sorry
Thank you for your support bro

clear spindle
#

You're welcome²

solar girder
#

@clear spindle pubgm_done

carmine mason
marsh sage
carmine mason
#

Okay

candid kestrel
#

I already reinstall the pubg but its the same

#

@marsh sage okay sorry

clear spindle
#

@candid kestrel create a guest account and start a conversation.

#

@marsh sage please refrain from acting like you're one of us.

marsh sage
#

Okay

clear spindle
#

@warm oar violation of Terms of Service. Use those = get banned.

#

And it's not fun.

carmine mason
#

@clear spindle i have reported the issue in feedback bugs wen will i get a reply and solution?

candid kestrel
#

@clear spindle rock can i ask one more time?

clear spindle
carmine mason
#

Ok thank you @clear spindle

velvet narwhal
#

Hey how do we get that beta version

#

For that new karakin map

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @velvet narwhal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

velvet narwhal
#

Thank youpubgchickendinner pubgchickendinner

candid kestrel
#

Is this ok now @clear spindle ?

Thank you for providing the information about your account! We have passed on your information to an agent. Due to the high number of these requests, we would like to inform you that, it may take up to 60 days to get your hacked account/email unlinked. We are sorry for the inconvenience this may cause and appreciate your patience.”

#

Thats the last reply of the Customer service

clear spindle
#

Yes, they'll get back to you ASAP when the request has been processed.

candid kestrel
#

@clear spindle thank you so much . I really appreciate it.

clear spindle
#

You're welcome :)

hidden mural
#

Hello

#

Need help

celest shadow
#

You have been answered in direct messages, @hidden mural.

hidden mural
#

But i want to play....all my friends are playing

#

Why me

#

That's not fair

celest shadow
#

Sorry, we cannot help you any further.

#

What exactly is the issue, @snow oriole?

nimble yoke
#

I wish I become a pro player ( i am I lose two games and win two and I am still royal pass 17)( I am playing it for 2.5 or 3 years)

celest shadow
#

Is there anything we can help you with that, @nimble yoke? If not, feel free to use #pubg-mobile.

#

Would you like to get banned instead, @nimble yoke? Asking or looking for PUBG MOBILE cheats is against the terms of service.

gusty skiff
#

Hello, will there be a lifting ban for shooting on the heels? And how much more time will it take, where I do not write anywhere there is no normal answer
ID: 5371266577

celest shadow
celest shadow
nimble yoke
#

I deleted the message

flat eagle
#

@celest shadow The issue is, this guy is trying to blackmail me to gain power of my account. He also says he will give me a new account. However since I have been playing this game since Day 1, I know this goes against TOS. I have communicated with Customer Service, but to no avail.

snow oriole
#

@celest shadow The player Mh781(symbol I can't type) ID 6911411694 bought an illegally hacked account that my friend owns. We have contacted support to no avail!

#

He keeps logging in when Bill is online

#

I have video and audio proof of this

#

as well as picture proof

worldly ingot
#

Anyone know when crew is coming back??

flat eagle
#

I have sent reports to B*n this person for buying accounts, as has my streamer friend @snow oriole spread to her communities to help ban this person.

snow oriole
#

He told me to F off multiple times

celest shadow
flat eagle
#

He supposedly got in through my email

#

I have strong passwords, and have already changed that password.

snow oriole
#

I am planning on streaming the video proof on my stream on Monday to get the word out.

celest shadow
#

Do you know which social media account he accessed, @flat eagle?

worldly ingot
#

Or they are just fixing the shop issue

celest shadow
flat eagle
#

@celest shadow He did not access any of my Social Medias. He added a Facebook link which expires at the end of next week

worldly ingot
celest shadow
flat eagle
#

Will try this again, ty @celest shadow

celest shadow
#

Sure thing.

snow oriole
#

@celest shadow Thanks for helping. Hopefully, reporting it that way again will help Bill get his account. Will using that wording "an unauthorised person has linked their social media account to my PUBG MOBILE account" help expidite the process? This has been going on since January. The reason it matters to me is this person logs in to his account while we are mid-game, kicking him from the game, and compromizing out gameplay and stats.

celest shadow
# snow oriole <@!149350774554624000> Thanks for helping. Hopefully, reporting it that way agai...

You may either use the wording from the screenshot or the one you mentioned, they both contain the same context. In terms of expediting the process, not so much.

Your friend must make sure that there is no unknown social media account linked to his PUBG MOBILE account. If he cannot manually unlink the Facebook account (presumably linked by the other person), which will take 7 days to process, then he is recommended to contact the customer service to help him with this.

Once that unauthorised social media is unlinked, he should have full access to his account again. Please make sure that he has all the passwords changed and two-factor authentication enabled as an extra layer of security. Another recommendation is to always have two social media accounts linked so if you ever lose access to one, you can always log in via the other.

cobalt crest
#

How can I unlink the email from pubg

celest shadow
#

You currently cannot unlink your e-mail or phone number as this feature is not available yet, @cobalt crest. This may be possible in the near future.

snow oriole
#

@celest shadow You have helped more than any avenue we have tried! You have my respect. We'll report back to see if it helped.

chrome swallow
#

Pubg unlink the hacker email weewh thanks pubg

#

Took months but they fix it

snow oriole
chrome swallow
#

Yes jus text customer care

candid kestrel
#

I hope mine also as soon as possible thank again rock

snow oriole
cunning yarrow
#

How much time Customer service take to reply anyone know's ?

flat eagle
#

@celest shadow ty again for being so helpful with everything.

jade nest
#

Refer to #faq 5.4@cunning yarrow

celest shadow
shy kraken
#

Where i can find scrims

tardy crescent
#

You can get Community organized (unofficial) Tournaments/Scrims in #tournaments.
Official Tournaments/Scrims Announcements will be available on social handles of PUBG MOBILE, @shy kraken

shy kraken
#

tnx

glacial peak
cunning yarrow
#

@glacial peak bro am having the same issue

#

but i have changed the version from mobile using mt manager

heavy vortex
urban comet
#

Is there a problem if I bought uc using Google Play credit, using more than one Google Play account in one day?

heavy vortex
#

it's not a bug. It's when ur account gets hacked

glacial peak
clear spindle
#

Modifying files will give you a ban.

cunning yarrow
#

Yes my account got hacked but it's bugged now

daring torrent
#

do you guys know anything about aim accelaration?

glacial peak
#

@heavy vortex my account can't be hacked since it's linked to Gmail

clear spindle
#

Please refrain from suggesting such in here @cunning yarrow.

#

Contact in-game customer service @glacial peak.

glacial peak
cunning yarrow
#

I have tried to contact them

#

but still no Help

cunning yarrow
#

is there any update in upcoming day's ?

indigo musk
#

hi guys

#

rp season time reset?

jade nest
indigo musk
jade nest
worn snow
#

Please remove fog from erangle 🙏🏿 and add bonus challenge

robust hill
#

where can i contact customer support?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @robust hill.

clear spindle
ebon dome
#

Solving clan stealing issues

fringe cove
#

Just for general knowledge, how do I unlink Gmail account from my account?

night cloak
#

No can do for now, You can try contact cs for a possible unlink of email

cerulean gorge
#

1.3v release date ?

winter lance
#

My account has been banned and i was playing cheer park nomrmaly without any type of any hack

polar marshBOT
#

@winter lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.