questions

[scenic lynx]

@jade nest

[jade nest]

What is your tier?@scenic lynx

[scenic lynx]

Ace

[jade nest]

Keep trying then,and try to rank up more.

[scenic lynx]

You've got to be kidding me like level 72 isn't enough for it?

• They haven't mentioned clearly which level etc is required for it so yeah

[jade nest]

Lvl has nothing to do with it.Current tier is what it matters@scenic lynx
The higher the better

[night cloak]

a friend of mine is level 86 and conqueror he didnt get investigator and i got it i am diamond now

[scenic lynx]

@night cloak What even how

[jade nest]

You just have to be lucky.There are few videos too to participate.Answer those correctly.
And as i told keep trying

[scenic lynx]

Did you answer those videos? @night cloak

[night cloak]

i got the answers correctly
you might not have got

[scenic lynx]

@night cloak How many videos did you review like how many did you answer?

[night cloak]

didnt count
Lets talk about it in any discussion channel

[errant gazelle]

IDName:TL3esBadDipu
IDNO.5500313865

Report

And ban

[polar marsh]

@errant gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter acorn]

Hello guys.. im having issue by entering metro royal since 3 weeks.. i did share the bug on the bugs and feedbacks and since 3 weeks no one helped.. where can i report this issue if no one helps on the discort even ?

Since 3 weeks i cant enter metro royal mode. Its says 'beta test map you dont have invatitation' im waiting someone to assist me. I was playing until 3 weeks ago. As one of the moderator said i had black envelope after it did happen. If someone invites ne also giving chinese error!

ID: 5345761831
Samsung S9
Wifi
Turkey

I did wait for weeks please someone help. I did share this issue here also several times but no one did help.

[sharp karma]

Hello, I haven't played the game for a while because I changed my phone, I forgot my gmail address and I cannot login with it. When I try to log in with my Facebook account, it directs me to the new pubg account opening page. Moreover, someone else logs into my account and plays games. So my account was stolen. Do you have a chance to tell me my e-mail address?

Nickname: Farafi0
User Id: 5179507046

[winter acorn]

Okey but i was playing until 3 weeks ago and i stuck under bug. I was ranked on top 40 global.. its not like i never could play

[night cloak]

My account has been hacked how can i get banned for 7 days

[storm flume]

Hello, @errant gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[sharp karma]

can u help me @clear spindle

[clear spindle]

Contact the in game customer service for account related issues.

[winter acorn]

Seems i will get no solution after even a weeks.. thank you support

[clear spindle]

Provided you a solution. :)

[winter acorn]

Its not a solution..i but i was playing.. i can understand some people they could not from the begining.. but suddenly i became uninvited after i ranked on metro royal.. if i open a new account i can play even but my account still cant

[night cloak]

Hi

[tired fractal]

How may we be of assistance, @night cloak ?

[night cloak]

@tired fractal am from Pakistan but my pubmobile region is hungry so I want to change my region to Pakistan kindly pls help me

[fallow mason]

Kindly wait for Cooldown to get over

[slow dawn]

hello

[fallow mason]

Translate please.

[fallow mason]

How can i help you

[warped cairn]

I can't find the icon that in the upper right which directs me to the chat with the customer support!!

[thorny sentinel]

It says someone else logged to my account and raisen up the game version & that i need to update my game ( my game is updated)

[night cloak]

Contact customer service

[night cloak]

select any options and click Didnt help contact us

[winter acorn]

Also i had 2 emails from support about my issue is solved but its not. I need someone who can assist me with a solution. One of the moderator told me after taking black envelope from enemies its happening to someone. And told me to wait to be fixed.. now its alsmost 3 weeks and no one can answer me

[slow dawn]

Hello, I have Galaxy Tab S7 (high end tablet) and recently updated to Android 11

[fallow mason]

hm.?

[slow dawn]

before , I used Gfx tool to make my resolution from 720p (default) to 1440p

[storm flume]

Use of unauthorized third-party software or methods, @slow dawn, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[warped cairn]

@night cloak I know that, but I don't want to start a new conversation. There were already chat with them, they requested some info and I've provided them and now I can't see their respond.

[slow dawn]

and now I cant so how to make .ini file?

[winter acorn]

Some they said you have to sign with vpn with other destinations its working after but my account is full i dont want to get banned. Is vpn causes ban?

[night cloak]

Hey everyone I need some help guys

[tired fractal]

VPN puts your account at risk, @winter acorn

[slow dawn]

also tried with editing UserCustom.ini but was always overwritten

[night cloak]

are you tampering with files

[tired fractal]

@slow dawn Do not edit the game files as it is against the ToS of the game.

[winter acorn]

I guessed that. Thank you my friend

[tired fractal]

No worries.

[slow dawn]

ok, any way to increase resolution only?

[night cloak]

@tired fractal

[slow dawn]

from 720 to 1440p

?

[night cloak]

use the resolution supported by your device

dont change files

[winter acorn]

I ll keep posting my issue until someone who knows anything about metro royal.. thank you all anyway

[tired fractal]

You will have to wait until the cooldown is over.

[winter acorn]

I understand but im saying i was playing and i was ranked on top 40 on global.. suddenly it kickmed me out of the game.. if i open a new account i can play metro royal but not with my account.. why no one understand this

[night cloak]

@tired fractal and when cool down is over ?

yes

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[slow dawn]

how to find that resolution on in-game settings? even on HDR (the highest texture setting), the game renders at 720p which is unplayable on a 1600p tablet.

[tired fractal]

You should see it in your in-game settings.

[night cloak]

Told you if you have a higher resolution in game play with it if not dont play if you tamper with files it will give you a ban

[tired fractal]

The default resolution of the game is 720p so you may keep it at that.

[winter acorn]

You see no answer again..anyway i will keep trying

[tired fractal]

Yes

[sharp karma]

that was not enough

That's why I wrote it here

[night cloak]

@tired fractal when I add number they don't send me a verification code

[tired fractal]

You might not get a verification code as the feature is still in beta.

[night cloak]

we cant help you to find your email linked to the game
Contact customer service of the respective mail company

@tired fractal and pls tell me how to unlink my email address from pubmobile

[winter acorn]

You guys can be polite at least.. and if you dont know why this problem happens you can just say it but we expect answer

[night cloak]

it is not possible

[sharp karma]

r u mod or admin?

[tired fractal]

@winter acorn Did you pick up any black item from enemy crate?

[night cloak]

not both

[untold zodiac]

How can I get official Esports room card? Anyone?@night cloak

[sharp karma]

lol

[winter acorn]

I did write it 2 times above... yes thats my problem

[clear spindle]

@sharp karma Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

@untold zodiac https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[night cloak]

@tired fractal so in future I get a verification code

[slow dawn]

some indian/pakistani youtube videos showed that they input a EazyCZCG.ini file on the folder with .ini files and it worked but it did nothing on my case, well , I dont have any intentions to cheat but I find it very difficult to spot far enemies with the default 720p resolution

[tired fractal]

That is a bug. You will not be able to enter metro royale at this time. Please wait for future updates and keep an eye on #news

[storm flume]

Use of unauthorized third-party software or methods, @slow dawn, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

4th time telling you play with the resolution you have dont tamper files

@night cloak so how to change my region am in Pakistan and pubmobile region shows hungry that's so unfair with me

[tired fractal]

Do not change any of the game files because you might get your account banned.

[warped cairn]

Who even care about metro royal

[slow dawn]

are all tencent games the same resolution-locked?

[untold zodiac]

Thanks 🥰

[slow dawn]

thinking of starting CoDMobile

[night cloak]

The option is available in settings

[winter acorn]

Thats what i expected bro you understand me now.. but when you are ranked so high you trying, understand me too.. i ll keep waiting thank you.

[night cloak]

@night cloak I will try but they didn't work

[tired fractal]

Yes i understand, but there is nothing we can do in the discord server.

[slow dawn]

so you are going go tell me that pro or high rank players play with 720p? I call bs

[night cloak]

what happened when you tried to change region?

[tired fractal]

Could you share a screenshot?

[winter acorn]

Appriciated..thamk you

[tired fractal]

No problem.

[night cloak]

do you have any resolution higher than 750 in pubg in your device?

@night cloak then I add my contact number i don't receive verification code

@tired fractal okay I will share

[slow dawn]

when I had tsoml's app, I played with 1440p

but android 11 came...

[tired fractal]

@slow dawn Do not use any GFX tools as it will put your account at risk.

[storm flume]

Use of unauthorized third-party software or methods, @tired fractal, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

You should ask assistance in Pakistan discord server because the issue has been solved the link for pakistan server is available in subpoint 3.1 #735483472432594994
you can report it in #old here too include your id region etc

[gritty glade]

So what i do?

[night cloak]

add a new name with 14 or less characters

[tired fractal]

You can try YouTubeDHAVAL

[gritty glade]

No i don't find

[gritty glade]

It looks weired

[night cloak]

But you have to choose a name with 14 or less characters

[crude mantle]

YTxDHAVAL

[mighty summit]

How to get rid off this message?
Sorry for low quality pict

[night cloak]

@tired fractal kindly check screenshot

[night cloak]

dont suggest here use #pubg-mobile or #chat

@night cloakYou should ask assistance in Pakistan discord server because the issue has been solved the link for pakistan server is available in subpoint 3.1 #735483472432594994
you can report it in #old here too include your id region etc

[crude mantle]

when will the bonus challenge come for europe

[tired fractal]

Go to settings and scroll down until you see 'Allow recieving radio messages' under basic options

[tired fractal]

Bonus challenge is exclusive to some asian countries.

[mighty summit]

Thanks! I don't know why my settings got reset :/

[tired fractal]

No worries

[grim tangle]

@PUBG MOBILE I hope that you will set up a special server for each country, for example Kuwait alone, the Emirates alone, Bahrain on their own, and Saudi Arabia alone

[modest lance]

Hi

[night cloak]

Hi
state your issue

[modest lance]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @modest lance. Remember to read through #faq before asking questions in the support channels.

[modest lance]

I lost my account on pupg

[night cloak]

can you explain it more briefly?

[modest lance]

my was accoutv was connected by facebook and gmail. Facebook hacked.

[night cloak]

Can you login to your game account?

[modest lance]

Gmail not login now

The hacker changed gmail in game

[opaque prism]

I don't think that's easy

[modest lance]

Please help. My accont level 75

[night cloak]

Contact customer service

[modest lance]

How can i contact them

[modest lance]

I trid that many time but they not answer

[night cloak]

only they can help you with your issue

[modest lance]

It just auto replay

[night cloak]

answer it correctly

[modest lance]

Idid but it not eangh

[ancient bluff]

Hi @night cloak

[opaque prism]

Try this

[modest lance]

Ok thank you. And iam Sorry to treble you

[ancient bluff]

my id banned for 7 days due to a small fan meetup ! on live stream, i have 490k subs ! and i was in ace 1 star ! working hard for conqueror push ! and even i not sleep from 3-4 days and was doing conqueror push, now m fully upset.. by this. if i provide every proof and all then may it be unbanned?

[polar marsh]

@ancient bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modest lance]

Thank you

[opaque prism]

It's what @night cloak sent me when it happened to me lol Thank them

[night cloak]

@night cloak they can't reply on my region change issue

@night cloak kindly tell me if I download the beta version then my problem will solved

[pliant rivet]

Sir

Or mam

Help me

Plz help me with my issue i have played with hackers my id has been banned for 10 years I have send all the messages to the mail of pubg no one has been responding since one week I have made all the effort as I can do my main id has been banned I am requesting you to please do something please sir or mam I am humble request you you unban my id as soon as possible
ID:6897040686
K20 pro
Cellular
India.

[covert orchid]

can we get bonus challenge after changing flag to Egypt?
will we be able to redeem awards from bonus challenge ?

[gritty glade]

Dear i Like only which i mention in image.
Only 1 character more..
Hope they will increase alphabet limit to 15 or 16 character
@Error 403#4903

[polar marsh]

@pliant rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough bloom]

@pliant rivet they can not provide assistance to the users of India.

[raw spade]

I reported a bloody player on your cheaters channel, ban him, or it will be so shame of you PUBGM

[deep stirrup]

Hello, my name is 『DG』 RåZøR,My ID in the game 5132017307, my account was banned in the game for 10 years (3650) days, until 2031, my account was banned for this period and I did not make a mistake, and I did not use any other program, or anything other than My moral is in the game, and I was accidentally banned and I hope to get my account working again.

[polar marsh]

@deep stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Somebody help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[urban cedar]

What the reason to get 1day ban ?

[stark cove]

Can someone help me how to remove authorization with wegame which has been linked by a hacker

[tawny zodiac]

Happy to work with you pubg

😁

Always love it

😉

[potent heath]

Is it possible to reach conqueror?

From an average players perspective

Not a pro

[mortal apex]

Sure,why not? Keep grinding and you will reach it for sure! Feel free to ask about tips in #pubg-mobile! @potent heath.

[mortal apex]

How can we help you?

[stark cove]

can you help me @mortal apex ?

[quick raven]

How can i unlink the email from my account

[stark cove]

my account is being used by hacker he linked with wegame app which i m unable to access that app

i need your support to unlink that app and get my account back

[mortal apex]

Hello @quick raven! At the moment,unlink option is available only in Beta phase,so you cannot unlink it from your account.

[tough bloom]

@stark cove i told you bro install the app login then open pubg>>>unlink

[mortal apex]

Do you still have access to this social media?

[stark cove]

i have for my twitter account

hacker linked with wegame

[quick raven]

@mortal apex#395 i have the twitter and facebook but not the email

[mortal apex]

Do you access in-game with Twitter, @stark cove?

[stark cove]

yeah

[mortal apex]

For social media account issues,please contact their Customer Service, @stark cove.

[stark cove]

but the hacker is using my id with wegame at the same time

[tough bloom]

@stark cove install we game app login with your pubg id then go to pubg and click on this

[mortal apex]

As i already said,if you want to unlink the email,you cannot do that,since it’s not available in Global.

[stark cove]

@tough bloom in india we dont have this application

hacker is from indonesian

indonesia*

[quick raven]

@mortal apex do you know when it’s available in global?

[tough bloom]

Same with me i linked and unable to unlink as the app is banned

[mortal apex]

@stark cove Are you using Korean Version?

[tough bloom]

Lol

[tough bloom]

It's global version

[stark cove]

@mortal apex global

[mortal apex]

We don’t know for sure when and if it will be available in Global.

[quick raven]

😫

[stark cove]

@mortal apex please help

[tough bloom]

Same help me also if you can

@stark cove i just got the solution

I have apk

@stark cove if you want i can share you through google drive?

[stark cove]

sure abhi

[mortal apex]

You have to contact the Customer Server for further assistance. Your conversation should be like this,by following all that it is required, @tough bloom and @stark cove.

[tough bloom]

We got the solution, it will just take about 10-15mins

[torpid niche]

Hello , my pubgm account has been hacked to and my Facebook account , it there any way I can take it back?

[mortal apex]

Hello @torpid niche! You have to contact the Customer Service through login page,for account related issues.

[torpid niche]

Thanks a lot

[mortal apex]

You are welcome!

[stark cove]

@mortal apex we are not able to remove authorization

@tough bloom are u able to remove?

yeah @mortal apex

please assist us

[tough bloom]

@mortal apex we are not able to login to the app

[cunning yarrow]

Hello i have a issue

[tough bloom]

State your issue

[stark cove]

@tough bloom any solution

[cunning yarrow]

Bro i can't log in to my account it's say's ur account has been logged into a newer version of this game

[tough bloom]

I think we have to use VPN. But I won't suggest it.

[hallow gulch]

Please contact customer support

[stark cove]

We are not able to login with vpn also

[cunning yarrow]

I have changed the src version in the mobile it's working there but i can't login into emulator

[tough bloom]

And make sure your login methods are safe.

[stark cove]

@hallow gulch please help

[tough bloom]

Rip

[sand path]

WeGame is not a login option, what are you concerned about? @stark cove

[tough bloom]

We want to unlink

[sand path]

We?

[tough bloom]

Yes Arun and me

[stark cove]

@sand path it has been authorized by wegame we need to unlink

[sand path]

It should be in the game basic settings just un-authorize it.

[tough bloom]

We want WeGame to be unlinked from our PUBG account

[stark cove]

Not able to @sand path

[tough bloom]

Not working

[sand path]

Are you from India?

[stark cove]

Yeah @sand path

[tough bloom]

Lol yes

[hallow gulch]

Do we provide support for other game version, cause i know for certain the global version doesn't have that

[stark cove]

My account has been hacked by indonesian

[sand path]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

We cannot help, please stop asking.

[tough bloom]

I knew this will come up

That's why I was not asking

[hallow gulch]

Please contact customer support for account related issues.

[tough bloom]

He got his account recovered but the hacker linked We Game and has access to We Game app

[cunning yarrow]

i can't find customer support

[mortal apex]

Contact the Customer Server in-game from Login Page or go to Settings,then Basic and then bottom on the left,u will see the Customer Service option. @cunning yarrow

[hallow gulch]

You can find it via the login page, or if you still have access to your account it can be found in the settings menu besides the log out button.

[hallow gulch]

Explains why you're facing the old/new version problem, Kindly refer to what the admin nadeko said.

[cunning vector]

Peace, I want to ask you. My account on the social networking site Facebook has been disrupted and will not return and my account in the game is linked to it means that my account in the game will never return

[alpine flower]

contact in game customer support from login screen

[cunning yarrow]

@hallow gulch bro it's not helpful 😦

[stark cove]

@hallow gulch i am able to access to my account through Twitter and hacker is using different login method which we dont know please help

[alpine flower]

hmm ask in game customer support to unlink the hackers social media account

[stark cove]

Can we do that?

[alpine flower]

yes

say a hacker has linked a third party social media account

[cunning vector]

The problem is that they refused to help me altogether and said we will not be able to because I may not buy from the game or I do not know, because my account on the social networking site Facebook was hacked

[hallow gulch]

As mentioned you can report your issue, and throughout the coversation you'll get asked to put your information. Information that'll prove it's you, like your purchase history etc...

[alpine flower]

only in game customer support can help with "newer version login" etc

[hallow gulch]

You can refer to subpoint 2.8 in #faq to get your stolen facebook account back.

[cunning vector]

سبحان الله

[storm flume]

Please do not use languages other than English, @cunning vector. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine flower]

@cunning vector refer this message please

[cunning vector]

Brother did not understand what to do with that letter

[alpine flower]

wait can you still login?

[cunning vector]

OK Thenk you

[alpine flower]

wait can you still login?

also recover the facebook account

[stark cove]

@alpine flower can you raise a ticket for me because there is no on responding in game support

[alpine flower]

we cant help
no one here can help you with account related question

[cunning vector]

This is the problem when I call them they think I'm lying or joking

[alpine flower]

provide whatever necessary proofs they ask
they just cant believe someone on mere statements right

[cunning vector]

Yes, your words are correct, but I did not buy from the game and I told them that because I do not remember the date of registration in the game

[night cloak]

Hiii I think there should be update very soon, but it's not yet available on olay store. No one has access to my account except for me. But when I tried to login it said someone has already signed in with updated game version and that I have to update my game. How is that possible?

[alpine flower]

oops cant help try again
and most importantly recover facebook id

[alpine flower]

contact in game customer support

[cunning yarrow]

I think it will resolve by itself after update

[limpid badger]

Ok i found there is people using either hacks or a glitch,but everytime i go into undercover mode there is always atleast one squad with lvl 4,5, or six armour

[cold locust]

Hi

[mortal apex]

The Customer Service can only help you with that issue. You may contact them again,later.

[cold locust]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold locust. Remember to read through #faq before asking questions in the support channels.

[hallow gulch]

If you feel like someone is hacking, please do report them in #cheater-reports with providing the evidence needed.

[mortal apex]

What’s about?

[cold locust]

My account banded because i download the app for another store and i need help to unlock it

[polar marsh]

@cold locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn zodiac]

Id:5461795984
Oppo f 11
Wifi
Egypt

The problem is: my gnerade skin dose not appear when i play although i did selected the skin before playing another thing the gnerade skin appears after i throuh it on the land
And i have a screen record to prove my problem

[night cloak]

So ur telling me I have to wait until play store decides to make the update available? :) FR?

[hallow gulch]

feel free to report that in #old

[hallow gulch]

you can contact customer support regarding that specific issue.

[night cloak]

I did

They simply told to wait half a day or so :)

[hallow gulch]

The least we can do is be patient and wait.

[night cloak]

:(

[short galleon]

[slim bloom]

Sometimes I can't turn 6x scope to 3x. Is this a bug or a new version of 6x?

[hallow gulch]

Hold on tight, You'll get a reply as soon as the CS team is ready.

[short galleon]

its a bug, happened to me this morning

the adjust button mysteriously disappears

[slim bloom]

Yeah!

[hallow gulch]

You can report such in #old, to help improve the game.

[short galleon]

i just did lol

[night cloak]

Just hoping I'll be able to get in the game sooner 🥺 Thank u

[cunning escarp]

Is anti aliasing issue fixed ????

[mortal apex]

Anti Aliasing option is disabled,at the moment, @cunning escarp.

[cunning escarp]

Well i know that , when can I enable it ?

😣

[short galleon]

Whenever it gets fixed it will be back in game, soon.

[surreal lynx]

Why do I get indian Ads here?

[potent sequoia]

:(

[night cloak]

I need help. Yesterday I was ranked top 10 squads conqueror. Today I wake up and I am bronze. I didn’t get any ban, I wasn’t banned for 10 years, 7 days, 1 day. I just log into my account and I’m bronze

[void raft]

Stop hacking

[craggy nacelle]

Why i get band by mistake?

[polar marsh]

@craggy nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal lynx]

Reply me . If anyone know

[void raft]

No

One will reply

Google it

[dawn girder]

Because for displaying ads they use 3rd party services like Google Adsense which displays advertisements specific to area and preference.

[void raft]

Hades for contributer

[surreal lynx]

Ok

[chrome nexus]

Any ways to fix this?

[urban cedar]

I have same

[hallow gulch]

You can check out subpoint 4.6 in #faq for better explanation. @urban cedar

[chrome nexus]

oki tyy

[devout plover]

hello i recently saw a post on the subreddit about a guy who fixed who fixed his accidental server change issue by talking with one of the mods here. im wondering if someone can help me out too?

[jade nest]

Change your DNS and try logging in Again.Refer to #faq 4.5

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @night cloak.

[onyx dagger]

May I know how did the servers change for you?

[devout plover]

hey, it happened a month ago when i joined a room in an Asian server and i have been stuck to the Asian server since then

i just found out about the subreddit and the discord

[onyx dagger]

Please do report the issue in #old, @devout plover, with your in-game ID.

[devout plover]

okay thank u

[onyx dagger]

You're very welcome!

[celest ridge]

Hi , recently i got banned for no reason . I havent used any cheats , clients or gfx tools or smh . Can you help me ?

[storm flume]

Use of unauthorized third-party software or methods, @celest ridge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@celest ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny zodiac]

Hi

[wind oxide]

hello

i want to log in with my twitter account but the page stays blank

and i messed the first map in the pmco

is it a problem in the server or what

need help asap

so i wouldn't mess the last two maps

@vagrant forum

@sick shale

@storm flume

@celest shadow

[celest shadow]

Please provide us with a screenshot of your issue, @wind oxide.

[wind oxide]

it stays at this

it won't get in

[celest shadow]

iTop? That does not look like Twitter.

[wind oxide]

want me to provide u with a video

it's twitter

[celest shadow]

Sure, please do.

[wind oxide]

i only have twitter i press the twitter button

[wind glacier]

You know why I hear players I'm not on the team with and I have the microphone on t

[wind oxide]

@celest shadow

[celest shadow]

Can you try logging into your Twitter account via Safari?

[wind oxide]

not just me also three players on my team

okey ill try

[celest shadow]

Most likely a bug. Feel free to report it in #old, and would be better if you have a screen recording of this (with audio).

[wind oxide]

nothing happened

still the same problem

[celest shadow]

You might want to log in at a later time, @oak sluice and @wind oxide. There isn't much we can do here on our end if this is an issue with Twitter.

Alternatively, if you have another social media linked to your PUBG MOBILE account, please use that to log in instead.

[toxic spindle]

i need some help here please

[celest shadow]

How can we be of assistance, @toxic spindle?

[wind glacier]

Ok

[celest shadow]

Will check into it and see if it really is an issue with Twitter, @oak sluice and @wind oxide.

[toxic spindle]

every time i try to login with my twitter account it shows me this error how can i fix it ? i didn't play the game for 3 days

[stuck marsh]

hello

[half rain]

@toxic spindle Yes bro

@toxic spindle same for me

[toxic spindle]

@half rain same ? did you find any solutions

[half rain]

@toxic spindle No bro Now only I got this error

[stuck marsh]

why my acc not open .?

[storm flume]

Please do not use languages other than English, @stuck marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @toxic spindle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stuck marsh]

ok

[humble barn]

I can't log in to my pubgm account. Im already linked FB and Twitter with my account and play more than two years. but now suddenly after correctly enter the login details its comes to the loading screen but after few seconds games got something like freez its stuck on the loading screen. I tried with both twitter and Fb but same happend stuck on loading screen.Please note there is no problem with my device or app I already try to log into another account there is no problem and all worked fine. The only problem with my account. I can provide any verification about my account ownership. Please help me to get back my account.Sorry for the bad english.

[stuck marsh]

We want an explanation
Admin?

[wind glacier]

I can send the video as a link on YT

[stuck marsh]

@celest shadow

[tacit night]

Pubggggghg we want to login to pmco we cAnt enter to our accounts

[celest shadow]

If you are experiencing issues logging into your account via Twitter, please report the issue in #old, @toxic spindle, @half rain, @oak sluice and @wind oxide.

This may be an issue on Twitter's end, we advise you to use another login method for now.

[stuck cradle]

Twitter login problem many people facing this issue right now. Page not loading

[toxic spindle]

@celest shadow how can i use another method while i can't connect to my account so i can change the current method ?

[celest shadow]

Can you please edit your message in #old and include the following information, @stuck cradle:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[celest shadow]

If Twitter is the only social media that is linked to your account at the moment, you will need to be patient until further information or notice.

For now, please report the situation to #old.

[jade nest]

The login issue which you all are facing is basically due to the social media side not due to game.
Just have patience and try logging in later.Those social media has huge base and servers do get freezed sometimes.There is nothing to panic about that.

[humble barn]

Can not log even with facebook.every time after adding the loging deatils games go to loding screen but after two three seconds game got freeze.

[toxic spindle]

got it

[celest shadow]

Please provide a screen recording of this particular issue.

[storm willow]

@fierce night ask here @toxic spindle

[humble barn]

I will thank you.

[toxic spindle]

in fact we did ask here

[night cloak]

Any Questions Ladies and Gentalman

[gray gate]

Account scammed and lost would be able to provide the link details but it would unlink in 7 days if can able to recover the account?

[civic notch]

Hi pubg I can’t log in my PMCO ACCOUNT ON Twitter it’s saying it’s loading

how can i fix this

[celest shadow]

Could you please explain what your issue is?

[celest shadow]

This might have to do something with Twitter, and not the game. Please use another login method in the mean time.

[civic notch]

I can’t use another login method bcz i only have Twitter linked and i cant do it

[celest shadow]

You will need to be patient until then, @civic notch. It appears that Twitter is experiencing issues with their servers.

You can easily check this by going to your Twitter application, and nothing will load.

[brisk current]

I cant login i need help

Its stuck here

I can’t do anything i did repair and all nothing

[rich forge]

why don't you go to me anymore
I connect with Twitter ?

[night cloak]

@brisk current same bro

[celest shadow]

Twitter appears to be experiencing some issues at the moment. If you cannot log in, please use another login method to do so. In case that you do not have any other linked social media accounts, please be patient until then.

[jaunty obsidian]

Twitter is working fine

[jade nest]

Yes you can report that bug in #old and report the person using in-game report with exploiting bugs.I also got killed by a guy same way in Midstein

[hybrid heath]

Trying to login my account but an facing this problem

[night cloak]

@celest shadow i can't be patient do Something i only play at this Time And I. Can't sleep without Playing PUBG

@hybrid heath same bro

[humble barn]

In this screen record first I logged into my guest account there is no problem. then I log out from it and logging into my main account via Twitter then it's stuck in the loading screen. just the same with Facebook.

[jade nest]

But it's not cheating actually, it's exploiting bugs

[hybrid heath]

Twitter account

[celest shadow]

You may want to refer to this, @humble barn.

[brisk current]

@celest shadow i have pmco in 30mins how im gonna play that...

No

[night cloak]

@hybrid heath yes

[sinful quail]

I’ve already missed game 1

[celest shadow]

There is nothing much we can do here if this is an issue on Twitter's end. Your patience would be highly appreciated right now.

[night cloak]

@brisk current i have MY T1 Matches

[celest shadow]

I wish I can help you with this, but you will need to just be patient until Twitter resolves this.

[night cloak]

@celest shadow so when It Will be Solved

[gritty glade]

New update?

[night cloak]

How much Time?

[ember bluff]

Can’t login with Twitter

Help

Pls

Got pmco soon

☹️☹️☹️

[celest shadow]

No ETA, sorry.

[humble barn]

It is same with the facebook too. not only for today now i`m facing this error for a couple of weeks I tried so many times to contact pubgm support but could not i came here.

[night cloak]

@celest shadow I am Not Sure if i link it with other login method or not is there is Any method to check?

Sorry Bad English.

[red plover]

i can't login with twitter account !!

[night cloak]

@red plover everybody Facing this Issue bro

[ember bluff]

Smareeee

Sammee

[night cloak]

i Hate IT

[celest shadow]

You could probably try logging in via other social media accounts you currently have.

[jade nest]

I want to copy paste my own message again

[rain coral]

my account connected to twitter what should i do now ?

[hoary nebula]

I think some only having this issue

[rain coral]

everyone and everywhere have this issue

[jaunty obsidian]

!!!

[full bane]

i can t login on twitter

[wraith epoch]

Pmco full hack

[sick shale]

Don't provide false information here

[wraith epoch]

I have recors a d they cant ban them?

Record

[sick shale]

Is it a regional game version?

Move to a discussion channel if you don't require any assistance.

[hoary nebula]

Global issue

[hoary nebula]

@sick shale

[rain coral]

when it will be solved ?!

[sick shale]

Which?

[hoary nebula]

Thank you for ur assistance 🙂

I guess it will be solved soon

[sick shale]

@night cloak Can you provide a screenshot because I couldn't understand.

[full bane]

global issuse

[sick shale]

@full bane Looks like there's a problem with Twitter, Try again later and use another login method in the meantime

Or try using Twitter app.

[jade nest]

You need to click the + icon to add those chicken and send the popularity

[night cloak]

Everyone having login issues even google play

[tough bloom]

Wait is it 1/0??

How is this possible?

[narrow mantle]

@sick shale why Why can't I go to the game when you're on twitter to my account

[tough bloom]

See at the right corner

[jade nest]

Twitter is down currently.Many users are facing the same issue

Restart your game and try again@night cloak

[jaunty obsidian]

Twitter is working fine. It’s not Twitter!!!

[onyx dagger]

Looks like a visual glitch. Did you try restarting the game?

[tough bloom]

@night cloak here

[narrow mantle]

@celest shadow why I can't join pubg mobile

[tough bloom]

How is this possible??

Hmm

[narrow mantle]

@jade nest Why can't I go into the game in tweter

[onyx dagger]

Try restarting the game, @night cloak.

Hold on. @narrow mantle

[night cloak]

Hi, How can I download beta version on ios???

[marsh sage]

Twitter is currently down.

[onyx dagger]

Check out #news, @night cloak.

[jade nest]

Twitter is down rn.Plz try again later.You can see the Twitter outage here

[marsh sage]

Check #news

[hoary nebula]

Twitter appears to be experiencing some issues at the moment.
If u cannot log in please use another login method to do so. In case that you do not have any other linked social media accounts
Please be patient until then.

[narrow mantle]

Then he'll recover..?!

[marsh sage]

yes.

[jade nest]

^^^@orchid magnet

[hoary nebula]

Yesss twitter is down pls be patient😊

[narrow mantle]

Thanks bro 😀

[jade nest]

The red spike shows the server outage on twitter

[night cloak]

But I couldn't find the Device management under General settings, it doesn't exist on my phone

[onyx dagger]

Let's not go Off-Topic.

And it is an issue from Twitter.

[hoary nebula]

Yes

[onyx dagger]

Hold on.

I honestly do not know about the issue, paired up with my unfamiliarity on iOS devices, this is a matter I am unable to assist you much on. Perhaps a moderator or community member will be able to.

[rain coral]

you working to fix it or what ?

[clear berry]

Stuck here cant log in through twitter

But my fb alt is working

[onyx dagger]

It is an issue from Twitter.

[rain coral]

did you connected with twitter about that issue ?

[marsh sage]

Can you please give me a screen-shot. I am experienced with iOS

[rain coral]

connect*

[jade nest]

@night cloak you want to install beta on ios?

[night cloak]

Screenshot of what?

[marsh sage]

Of settings-general

[night cloak]

I don't have device managment....

[clear berry]

Oh because twitter is down? Aite

[marsh sage]

Just give me settings-general

[night cloak]

Yea wassup

[hoary nebula]

Isn’t the beta codes limited?

[jade nest]

Follow this

[hoary nebula]

Issue from twitter Be patient🙂

[marsh sage]

He doesn't have that option. That's what he was teling

[zealous cliff]

Hi. Trying to log in from Twitter but I can't. Tells me loading...

[clear berry]

Aite lemmy try

[rain coral]

yes fixed

[zealous cliff]

It worked thanks mocha

[clear berry]

Its solved

Its solved ✍🏻

[glossy junco]

My pubg account has been banned can anyone please help me to get back my account

[polar marsh]

@glossy junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow mantle]

@jade nest I'm using Android

[jade nest]

So?

[narrow mantle]

How can I fix Twitter a little

[jade nest]

Plz restart your phone and try logging in back@narrow mantle

[hoary nebula]

Guys also check if u have updated twitter.

[narrow mantle]

I've repeated that many times, but. I can't go in@jade nest

[stuck marsh]

When will you fix Twitter?

[narrow mantle]

I don't know

[stuck marsh]

[hoary nebula]

@narrow mantle @stuck marsh

[sudden pine]

Hi. When I enter pubgm this error appears: server did not respond return to login page. i don't have network issues. what should I do?

[hoary nebula]

Please restart your phone or game and try again.🙂

[stuck marsh]

i will try just 1m

[night cloak]

What is the reason for getting 10min banned?

[sudden pine]

I restarted my phone but error still exists

[upper veldt]

I still can’t log in via Twitter

[hoary nebula]

Might be a connection problem.

[sudden pine]

from pubg servers?

[hoary nebula]

Its resolved now can u try again please.

[hoary nebula]

Internet maybe.

[stuck marsh]

ok my acc is open now

[night cloak]

I have got banned again for 10mins twice today without any reason. Is there any specific reason for this?

[hoary nebula]

Thank you for waiting🙂

[hoary nebula]

Can u send any screenshot

Yes

[narrow mantle]

Twitter's problem is over. Now

[hoary nebula]

Yes

[narrow mantle]

@hoary nebula thk .I know bro

[hoary nebula]

Welcome.

[stuck marsh]

go try

[narrow mantle]

[upper veldt]

It’s working now

Thanks

[night cloak]

Aight thanks. Didn't saw that earlier

[narrow mantle]

Wlc

[hoary nebula]

Welcome

[sick shale]

@brittle bloom English please

[brittle bloom]

I've changed the username of my linked email so the login code to the linked email doesn't come what I can do @sick shale @vagrant tulip

[red shuttle]

Hello

[sick shale]

@brittle bloom Contact customer service please

[red shuttle]

I had an unfair ban in the amusement park

[polar marsh]

@red shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle bloom]

They want a payment notification for 2018, but I can't reach it too old. @sick shale

[sick shale]

You need to get it in any way, So they can verify you're the owner of the account.

[brittle bloom]

I have a microsoft email that I changed to my email username, isn't that enough ? @sick shale

@sick shale ?

[sick shale]

Ask customer service please, I can't help with account related issues as we are not affiliated with the customer support in-game.

[brittle bloom]

do you have an Authorized Email Address where I can explain myself more easily? @sick shale

[night cloak]

Hello

[brittle bloom]

customer service automatically responds I can't explain my problem there

[sick shale]

@brittle bloom Only customer service in-game can help you.

[hoary nebula]

Hello

[snow ether]

Do you have seperate server for PUBGM korea?

[brittle bloom]

I can't explain my problem because it answers automatically @sick shale

[hoary nebula]

Yes but only customer service in-game can help

[brittle bloom]

it seems impossible to solve, thanks anyway

[hoary nebula]

Whats the issue again

[hoary nebula]

Ohh

[brittle bloom]

very complicated D:

[sudden pine]

How to fix "server did not respond return to login page"? I already did restart my phone. it only works with VPN.

[desert fiber]

[hoary nebula]

Please refer #faq 4.10 and 4.11

[sudden pine]

I can't play with 200ms ping.

[desert fiber]

U can

It’s just a bad experience

[sick shale]

@desert fiber We don't recommend usage of VPN.

[desert fiber]

Why

@sick shale

[hoary nebula]

Using vpn may lead to account ban

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @desert fiber.

[desert fiber]

[verbal parcel]

When unlink option for third email link Will come?

[sick shale]

No information

[hoary nebula]

I think unknown sources will be in the place of third party apps @vagrant tulip

Please refer #faq 2.12

Welcome

@sick shale any help

[stark wasp]

Como modifica?

[hoary nebula]

.eng please

[stark wasp]

how does it change?

[hoary nebula]

U remove one u want from left and pick one from right place it in left and change

[stark wasp]

@vagrant tulip how to modify the messages?

[jade nest]

Downloading from Unknown Sources = tampered game files.
And also the new system which error referred is basically the Security inspection which comes on loading screen.
And if you have any queries related Account suspension then contact in-game customer support.

This is what sums up that message

[stark wasp]

I can't change

is there a bug?

[hoary nebula]

I don’t think bug is there

If so try after restarting the game

[errant steeple]

Does someone have always voice chat delay

Or too long loading

[night cloak]

Still can't login, haven't gotten any updates on Play Store. Customer Service tells to wait until an update comes to play store. What's interesting to me is that no one has access to my acc and I have checked all my accounts for activity, but everything is clear. Is this some sort of bug or sum? Any help other than waiting for it to fix itself? :(

[jade nest]

Contact in-game customer support for account related issues.We are unable to assist you here with Account related issues.

[stark wasp]

I tried to change, only it doesn't save

[tired fractal]

What font is used in the game?

text*

[night cloak]

I don't think it's related to my account. It says update your game, but there is no update in Play Store. How is that even possible? Also I did contact Customer Support and they said to wait for an update.
Okay, but if there's no update yet, then how is it possible that someone has already updated the game and logged in? 🤔

[jade nest]

If it was an anti cheat issue then by now every ios users might have got banned already.So I don't think it's an Anti-cheat issue.
But it can be an ios issue, because ios have had issues previously too with the game.And not to forget that current ios update was trash too ||My opinion||

[fierce night]

hello i want to know if it possible to change the account id i have serious problems and would like you to know if it possible ?

[jade nest]

Your account was compromised and someone did login your account into an unauthorized version.Therefore we are unable to assist you any further.

[jade nest]

Contact in-game customer support for account related issues please

[livid scroll]

when is the global new update???

[storm flume]

We currently do not have a specific release date for the upcoming update, @livid scroll. Once we do, we will publish further information in #news.

Please do not use languages other than English, @devout glen. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cunning bridge]

Hello, my account was banned althoughI didn't use anything, any cheats or any of rules i didn't broke. Please review my ban. I filmed all this, I was playing with a TDM friend against each other and suddenly noticed that my damage was not registered, I asked my friend not to move, and started filming how I shot him in the legs. in a minute I get a ban right during a custom match. I spent a lot of time play this game, and some money, its my favorite game. I wish i had back my account. Please unban my account. I can send videos of my playing and getting ban in TDM:(

Time ban: 31.01.2021 03:35 Poland time.

My account ID: 5442663565

Please help me Tencent

I love this game, and losing my account hurts.

[polar marsh]

@cunning bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vestal igloo]

When will the beta will be realized as full version

[storm flume]

We currently do not have a specific release date for the upcoming update, @vestal igloo. Once we do, we will publish further information in #news.

[crystal ether]

I have Suggestion, Related to Glacier M416

We want
Attachment Finish for all the scopes, Stock / Muzzle

Its available in all newly upgrade skins, BUT its lacking in Glacier M416,

Looks very odd when Stock / Mag are attached,

[sick shale]

Drop your suggestions in #old.

[supple mirage]

‏I just want to review my account. Why was it banned for ten years? This is unfair. I respect the laws of the game and the game policy. I didn't think I would be fooled. I want help, please.

[polar marsh]

@supple mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry turret]

Will there be achievements for the new mode

[steel schooner]

explain!

@sick shale

is that make a problime?

[sick shale]

Which

[sick shale]

Maybe, No information. Keep an eye on #news for the patch notes.

[steel schooner]

linked with fb & gmail & twet

@sick shale

[sick shale]

Are you sure it's not a visual bug?

[steel schooner]

i unlinked facebook and i tell my friend to link my account with twet with him mobile and that i got

@sick shale

[sick shale]

So maybe he got an iOS device therefore Play games won't be visible on linked accounts, that's how he could link another social media account, Whatever, Sharing accounts isn't allowed so yes that might make some problems on your account.

[steel schooner]

yeah he has ios device

is it make big problimes i mean like remove my account or band it from tencent?

[sick shale]

I can't understand you

[steel schooner]

i mean is this bug make a problime?

@sick shale

[sick shale]

Contact customer service for further assistance please.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @steel schooner.

[steel schooner]

fine

thx

[low estuary]

Hello

How would I go about securing my PUBG account

[peak snow]

Please Anyone can help my account is cant open its says login faild please trygain later

@sick shale

[sick shale]

@low estuary Secure your social media accounts that linked on your game account, Some steps:
#news message

@peak snow Can you provide a screenshot?

[peak snow]

i do forgot paswrd also but

after that same thing happen

please help me

i have only 1 account

[low estuary]

@sick shale I have done these to make sure my account is secure but at this moment my account is being hacked

[peak snow]

@sick shale can i dm u my num and paswrd

[sick shale]

@low estuary They can only access through the linked accounts, So secure them to keep your game account safe, you may contact customer support of the respective media channel for further assistance.

[sick shale]

No, Do not share your personal details with anyone please

[low estuary]

@sick shale where could I find this channel?

[peak snow]

@sick shale i dont share with anyone i send u

just because of my account

[sick shale]

@low estuary You can find support links of every social media channels in #faq 2.8

@peak snow No don't.

[peak snow]

@sick shale so help me what shoud i do

please

[low estuary]

@sick shale Thank you

[sick shale]

Why you can't login, @peak snow ?

[peak snow]

@sick shale i dont know

when i know why i cant login so why came here

[sick shale]

I mean you forgot your password?

[peak snow]

no

but i do forgot pas then

verify code and again new pasrd but same thing happen login faild

[sick shale]

Contact customer service from login screen by clicking on Help at top-right

[stark plank]

Hello.

Good job. I come from Turkey PUBG Mobile server. When people duel with strangers in the amusement park, they become bnnd. It will be 1 week. A friend of mine is for the same reason. What is the reason of this? The error in the game that caused this?

[narrow mantle]

@hoary nebula ...?!

[topaz storm]

So i lost me beta code because it didnt stay copied to my phone and i deleted the mail notification how can i get that code back

[sick shale]

@stark plank Refer to subpoint 2.12 in #faq and don't repeat questions regarding suspended accounts please.

[storm flume]

Please refer to this channel's pinned messages for further information, @topaz storm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[topaz storm]

Wheres the event section

Nevermind thank you for the help

[sick shale]

You can find events Tab in lobby

[stark plank]

You misunderstood me. I am aware of those who violate the fair play environment or the rules of the game. I'm talking about the wrong forbidden game bug. Naturally,I have the right to ask. I help and guide the people on that Turkey server. Anyway,don't answer my question ok thanks goodbye😉🖐

[sick shale]

You're welcome

[peak snow]

@sick shale not get any fix on cutomer service

can u proivde

me mail

for contacing

contact

please i need my accouunt back @bold siren @lime juniper @celest shadow

[sick shale]

Only customer service in-game can help with account related issues, Stop mentioning multiple staff members please

[peak snow]

@sick shale its bot in cutomer service in game

[tidal adder]

Why there is a still hacker

That’s very disgusting

[grim eagle]

When is the new update coming?

[storm flume]

We currently do not have a specific release date for the upcoming update, @grim eagle. Once we do, we will publish further information in #news.

[grim eagle]

Ok Thank

[sick shale]

In your computer?

[tired fractal]

Can i get normal xp from tdm?

[clever plinth]

I dont have the Bonus challenge in my account what is the solution

[hallow gulch]

Bonus challenge is not available in all regions.

[clever plinth]

I live in morocco So it should be available

[solar current]

Gyroscope is moving the camera downwards and to the left by itself

[soft heart]

Recently I move out of saudi Arabia... so I want to play saudi Arabia server.... because when I'm playing with my squad we matching with players out of gulf area....(this just happen when I join the squad) this annoying me and my squad, we want to match people in that area...(I paly middle east server ) please I want help to fix this issue a soon as possible.... I love pubg too much, since I move I didn't enjoy the games..... 
Thank 
This is my  ID:5529586102
My username: JOHNļWICK

[hallow gulch]

If you think it should be available, try asking in the pubgm MENA server which can be found in the mentioned message above. Maybe they have an explanation for it.

@clever plinth

[hallow gulch]

Contact customer support, they can help change your region.

[soft heart]

Ho I can contact with them

Any like or email

[hallow gulch]

You can contact them through the log in page or

[soft heart]

I try this ... didn't help me... just robot is replaying

[night cloak]

Can someone explain me? How im getting desync with 48 ms?

[hallow gulch]

make sure you fill your report with the correct info. Only customer support will be able to help.

[hallow gulch]

High desync might be for many reasons, make sure that you repair your game client and that you have enough memory on your phone.

[night cloak]

How can I repair my game client?

[soft heart]

Ok thanks

[hallow gulch]

Via the login page, there's a repair option.

[night cloak]

alright, thanks.

[idle echo]

Why i am getting parameter error 1 when i try to link my phone number? Not also able to change my region it gives same error.

[night cloak]

I did repair my game client, but still im getting desync

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @idle echo.

[spice marsh]

Unable to login via email it says failed to login

[clever plinth]

Thank you ❤️

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @spice marsh.

[willow cypress]

I don't use anything very clean and got 10 minuets

[quiet bay]

What do I do if someone else keeps logging into my account and earning bans?

[storm cape]

One message removed from a suspended account.

[quiet bay]

Umm, thank you for the ban?

[hidden pond]

My PUBG account has been stolen, and the thief changed the information, and I could not log in. my ID is: 5726568980

[golden yacht]

Is anyone else getting kicked out of their own accounts or having something's from it changed?

[little cliff]

Asking for a friend, lives in kurdistan has problems loading pubg

[sick shale]

Is this a regional game version?

[little cliff]

Not sure id have to ask him

[sick shale]

If so,

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[little cliff]

Is there a kurdish pubg server

?

[chrome galleon]

Hello where can we see the banned teams from PMCO france?

[sick shale]

You can ask in MENA server I think, Link can be found in #735483472432594994 3.1

[little cliff]

Okay thanks so much

[golden yacht]

How can I buy UC?

[feral forge]

via in game or midasbuy.com. @golden yacht

@hidden pond contact the in game customer service for account related issue

[floral cloak]

How can i buy uc

[distant kindle]

Hello my account keep getting banned for 10min every time

[polar marsh]

@distant kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral cloak]

We have pubg ban in our country

[feral forge]

then you are not supposed to play it. and we are not able to help you. @floral cloak

[ornate merlin]

Hey I'm a YouTuber and I work so hard but I don't get too response can I get some help

[willow cypress]

IS GAMELOOP 7.1 BETA wrong?

[ornate merlin]

@feral forge Hey I'm a YouTuber and I work so hard but I don't get too response can I get some help

Please show some support by subscribing

😞😞

[feral forge]

@ornate merlin no self promotion.

[ornate merlin]

😞😞

I just did becoz I'm not getting any response on my channel @feral forge

[feral forge]

please move to #chat #pubg-mobile but do not promote yourself @ornate merlin

[golden yacht]

Stupid game, how the hell does it change server by itself

if it were a problem with UC, I would have Tencent attention but since it's not, they don't freaking care

"contact customer service" well yeah I did, about a few hours ago and still no freaking reply

@polar marsh

[polar marsh]

@lone nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lunar laurel]

How do I get pubgm beta ??

[night cloak]

check out #news you will get the download link there

[lunar laurel]

Ok many thanks

[feral forge]

@golden yacht customer service receives a large number of support requests every day. therefore it usually takes more than 2-3 days for their response.

[lunar laurel]

I can't remember my verification code, what do I do ?

[night cloak]

refer pinned message of this chat
you need a new code

[lunar laurel]

I guess I can do that in the app , right ?

[night cloak]

yeah you can do it in Global version

[lunar laurel]

Sorry for asking so much, but how can I do that ?

[night cloak]

Check the pinned message of this channel

[clear spindle]

@ember mason we have a zero tolerance for cheaters and so will not be doing this. One should follow Terms of Service before playing the game.

[ember mason]

I know that sir, but I am just giving my opinion? I do follow rules, why did not pubg post that I idea and see if a lot of people agree or disagree to it? And I am not saying to now ban them. All I am saying is to give a chance, because a lot of people I know from friends and others are stopping playing pubg and if you stopped hackers we are with you and I have reported of many of them and I don’t like them. And when you are going to give them a chance that doesn’t mean that they are going to hack again. They all love pubg and if they heard that you are giving a chance they will stop. If they did not, then you did your best for pubg lovers, you can just put there names under one list and with one hit you can reban them again without getting if picking up some name, or actually you can choose some players and tell them that you gave them a chance, and see if it works batter then give others a chance as well, if it didn’t work then you just did you best and we respect that. Thank you!

And remember that is just an opinion if you like it use it, if you don’t, then I think I have did my best, and with all love and respect to you, thank you.

[alpine flower]

huh chance to hacker? no way hell nah they create new accounts if they intend to hack and they disrupt the fair gaming environment
if they change the mind ask them to create a new account
also stop asking for a chance here before you get a ban here on discord

[ember mason]

.

[burnt parrot]

how many points for NA conqueror

[storm flume]

Please refer to subpoint 3.11 in #faq for further information, @burnt parrot.

[burnt parrot]

anyone know how many points?

[night cloak]

Hi i need help

[night cloak]

State your issue

@night cloak my account has been banned due to illegal top for 7 days and i did not top up illegally i top up my account from App Store

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I asked them something they ended up replying me another thing twice help please

[night cloak]

You from india?

Yes

Customer service replies like that to every Indian users

How will i able to know🥺

No alternatives!

uc that was there in your account before will remain in your account safely

[night cloak]

no not that i wanna know that everytime when i recharged uc it gets deducted so i wanna know how much uc is left to get deducted

[jade nest]

It will keep on deducting until they retrieve the amount of illegal top-up from your account.
And there is no way you can know that.Just recall how much illegal top-up did you do and that should be your amount of UCs being deducted.

That avatar looks like an exclusive reward for getting all the outfit in that particular spin/crate.And as for now it's not available,it might be available in future.

[keen schooner]

Hello

[night cloak]

yes?

[keen schooner]

My account has been hacked and some one taken

[night cloak]

Contact customer service

[keen schooner]

I don't how

Where

[night cloak]

here

[keen schooner]

He stolen facebook

9k

[night cloak]

or here

[wraith wagon]

Anyone knows how to collect RP Elite Creates now?

[lethal badge]

@night cloak how to collet the winner uc of weekly matches?

[night cloak]

Ask it in #discord

[jade nest]

You will be able to complete that from next update.Currently those crates are unavailable

[manic oak]

Why 1.3.0 beta invitation code is not coming

[jade nest]

Because they are full

20k was the limit

[manic oak]

When will I get it?

[flat eagle]

So here is a person who has purchased my account from a seller. Which violates TOS.

[onyx dagger]

Please do report him in-game. @flat eagle

[flat eagle]

Already did

[onyx dagger]

Alright then.

[flat eagle]

Just making sure the community is aware of this

[drifting totem]

Good day? On February 6, 2021 I ran into a problem where the damage I took during matches was not going to the opponents. I decided to find out about the problem and asked my friends if they had encountered a similar problem. Some of my acquaintances said they had the same problem and decided to show me how it works. In order not to interfere with the gameplay and understand the problem, we created a separate lobby and they explained to me that the damage in the leg (i.e. in the enemy's heel) does not pass and the enemy is still alive. Other players have already reported this error more than once, but this information only came to me that day. After a short check to score damage against the enemy at 7: 2021.02.6 I got a 10-year ban. I have been playing this game for a long time and have never used third party software and cheats, I immediately reported bugs in the game and never used it! Because any mistake can stop me in the first place. I think banning my account is illegal and unfair! There are a lot of similar errors in the game and they fix them as soon as the information becomes available, this error is difficult to use during the game and I will repeat it again!
Eddy: 5176525192

My device: iPhone Xs Max

My name is on Wi-fi: DOS〆Dajah

My country of residence: Saudi Arabia

My region in the game: Europe

[polar marsh]

@drifting totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ornate merlin]

Hello what should I do to get stuffs from pubg mobile for free

Please tell

[queen maple]

@celest shadow bro i always do report in game nothing happen about teaming with hackers, some time hacker get banned but the important player who get protected by hacker never get banned... i report in email, reddit,, nothing happened, i record, edit, upload videos,,, report here u delete it , idk what to do !! is it really fair to teaming in solo !! i see teaming is cheat more then some one who play with hax..

[kind wraith]

Can I pls get some uc or any one can pls gift me some cause I need it really bad

Pls pubg or any one in this discord 🙏

[feral forge]

please refrain from begging. @kind wraith

@ornate merlin check out #events or sometimes #giveaways

[kind wraith]

Thank you

I will for sure

Hey where is give aways

I dont find it where is it tye give aways thing there is nothing like that pls any body help me

[night cloak]

You need to have a minimum rare to access the channel.

[kind wraith]

And how to have that

???????

Pls tell me quickly

[feral forge]

go check out #735483472432594994

[keen schooner]

I spent about 2000 dollars on my account and I can't connect to support

[kind wraith]

No the thing is that they do not tell us how to get promoted to those kevels

[night cloak]

Chat.

[kind wraith]

Pls any one respond quickly

[night cloak]

Why not.

[night cloak]

You may want to head to #discord

[keen schooner]

My twitter has stolen

[night cloak]

connect to support

from lobby section

[kind wraith]

@feral forge the guidelines do not tell us how to get promoted and which level are you on

[night cloak]

#discord Please?

[feral forge]

if you read carefully, it does.

[keen schooner]

Robot talk with me

[night cloak]

ya if there's no possible way for tencent to save your account robot will close the conversation

[wheat snow]

Can I talk with someone about a ban on my friends account

[polar marsh]

@wheat snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[kind wraith]

@feral forge but I did not find it can u pls tell me

[night cloak]

#discord pls

[kind wraith]

Thanks

@night cloak thanks

[keen schooner]

Who i can receive my pubg account

[feral forge]

do you still have access to your twitter account or in game account? @keen schooner

[keen schooner]

No my tweeter stolen i have google purchased email

I have batch operations letters

[feral forge]

have someone provided this screenshot to you yet? you may try to contact them like this

[kind wraith]

Hey

Guys

[keen schooner]

@feral forge thanks

I love you

[feral forge]

@kind wraith please move to #chat and #pubg-mobile

[night cloak]

@kind wraith Not here, #chat or #pubg-mobile .

[kind wraith]

Can I tell u about my game in this server

[night cloak]

#chat

[wintry field]

woi

by one?

if y dare

[night cloak]

You're really pro, I dont dare to 1v1 you.
Go #chat or #activities to find player to 1v1 u.

[rain valley]

Hello How To Install Pubg in IOS

[night cloak]

Why can't do on app store? @rain valley

[rain valley]

@night cloak I’m from India

[night cloak]

pubgm is banned in india check the pins

[celest shadow]

I understand that teaming up is ruining the fair gaming environment and this is frustrating for you. You should instead report the cheaters you encounter in #cheater-reports.

Reports of teamers are not accepted there right now, we recommend you to report teamers in the game and be patient for the security team to handle your reports.

[night cloak]

Hacked?

[zealous plover]

Someone hacked my account using the linked email. Pls gelp!

[night cloak]

Contact customer service.

[zealous plover]

Taking forever. Its been 4 days already

[night cloak]

refer to subpoint 5.4 #faq

patient also

[zealous plover]

Patiently waiting. 😩

[cerulean burrow]

SRC Modification Detected

[zealous plover]

Whats that?

[devout glen]

This means you have raised the version of the game

[zealous plover]

Meaning the hacking is doing this as to get the account banned, am i right?

[polar marsh]

@warped cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[analog fable]

May I know how to send clan perks after obtaining a high tier item?

The option to send it does not pop up for me every time I receive a legendary item

[feral forge]

a legendary item from where? @analog fable

[analog fable]

Premium crate

I opened 20 today, got 3 legendary items but couldn't send any clan perks

[feral forge]

suppose it will pop up automatically. you should report it in #old,@analog fable.

[analog fable]

mm alright

thanks :>

@feral forge what does it mean when it requires wifi/cellular

[feral forge]

were you connected to wifi or using own data

[analog fable]

ah okay

[polar pilot]

The only way to level up evo level is to play evoground mode?

[analog fable]

If I'm not wrong, arena levels up your evo level as well

[polar pilot]

Thank you 😀

[analog fable]

[thick sable]

When crew challange will be shown in game?😩

[foggy zealot]

arena for EVO levelling up

[feral forge]

in version 1.3. it has been mentioned in 1.2's patch note.

[night cloak]

Game loop 7.1 global release date

[obtuse basalt]

Hi should a cheater came back with a 2nd account.

Could you guys just bn the device?

[night cloak]

Game loop 7.1 global release date

[obtuse basalt]

I just reported his 2nd account on reddit..

But this is going nowhere . He can always come back with a 3rd account

[fallow mason]

You can keep on reporting until he stops.

[feral forge]

@obtuse basalt

[fallow mason]

Not here

[obtuse basalt]

@fallow mason That's not possible bro

@feral forge I'm just asking how many accounts will he be allowed to have until he gains the device bn.

[feral forge]

not sure about it.

[rose seal]

Help me

[hollow hedge]

go through Possible ban reasons and wait for them to reply.

[rose seal]

I tired more times all

[hollow hedge]

@rose seal #faq 2.12

[vast totem]

Hello any helper? Can i play 90 fps on Poco X3 NFC?

[hollow hedge]

👇🏿 also english here

[mortal apex]

If the 90 fps option appears in your graphics,then it means that you can play with it.

[jade nest]

That is confidential and you need not to know about that

Something's are better as secret

[vast totem]

Oky thanks! Ur right bro ;)

[vast totem]

Yeah,i know but i saw people playing with 90 fps with the same phone as mine, thanks😅

[gritty glade]

Can i Paste 90 fps Configuration file in PUBG MOBILE data folder?
Because my phone supports 90 fps, so i want to enjoy 90 FPS.
It's totally safe?

[jade nest]

Changing game files will give you a direct ban.Avoid using them

[vast totem]

Same

[gritty glade]

Not changing Game file, just only paste extra files to enable 90 FPS

[jade nest]

That is also known as manipulating with file

[mortal apex]

They might have used GFX tool or modified files,which is not recommend,since it could lead to ban.

[storm flume]

Use of unauthorized third-party software or methods, @mortal apex, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[gritty glade]

But Dear many people's using it since 6 months

@mortal apex nope.
No any 3rd party apks.
Just official pubg config files to paste

[gritty glade]

@celest shadow

[vast totem]

@gritty glade bro we cant, they gone ban ud if we they :(

[jade nest]

@gritty glade Refer to this message.And plz avoid using it.If you get banned no one else would be responsible for that.Our work was to warn you,and we did that

[mortal apex]

Still,we do not recommend to modify files.

[jade nest]

Modification of files = Direct Ban