questions

[somber kayak]

@everyone he I need help. I accidentally uninstall my beta version and when I install again it say code already used.

[jade nest]

You talking about 1.2 beta?@somber kayak

[somber kayak]

No 1.3

[jade nest]

once bound the code can't be used for a second time@somber kayak

[night cloak]

yall have pubg beta

of krakin

[jade nest]

If you uninstall then you will loose everything, nothing can be done.And also the code cannot be used again

[heavy vortex]

#news @night cloak

[somber kayak]

@jade nest any solution? Please help

[night cloak]

thanks

[jade nest]

Did you generate a code for the 1.3 beta from the event->recommended->Beta test server?

[somber kayak]

@jade nest yes bro

[jade nest]

Then you cannot do anything now as you uninstalled and that code cannot be used twice

Check on Google if your device is on 32bit or 64 bit.If it's 64 bit then you can install either of the version.But if it's 32bit then only install the 32bit version

[marsh sage]

Which one I should download for Samsung Galaxy A50 andrioid? x32 or x64?

[jade nest]

@marsh sage ^^^

[marsh sage]

Thanks

[night cloak]

It is 64 bit

[somber kayak]

@jade nest so no solution right now...😣😔

[jade nest]

No, sadly there is no solution for you For testing the new beta.@somber kayak

[somber kayak]

@jade nest thanks. You mr. Or Miss.?😅

[celest shadow]

If you wish to access the beta again, you will need to generate a new link code with a new global version account that meets the following criteria:

▫️ Players must have logged in at least 1 day on the Global Version in the last 7 days.
▫️ Players must have at least 3 login days in the Global Server in the last 1 month.
▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).
▫️ The player's in-game level must be higher than 15 in the Global Server.

[sick mist]

I participate in #staycation holiday event i wined and pubg mobile insta reply give your UID AND I'D I GIVED they replied your reward process in 2 days, 2 days over but i didn't get the reward plz help if you can prayprayprayprayprayprayprayprayright_facing_fistright_facing_fistpray

[somber kayak]

@celest shadow so I need to login 3 day in my other lev.45 account of pubg mobile global? Please reply

[marsh sage]

How long does it takes to download 32 bit beta version?

[sick mist]

I participate in #staycation holiday event i wined and pubg mobile insta reply give your UID AND I'D I GIVED they replied your reward process in 2 days, 2 days over but i didn't get the reward plz help if you can prayprayprayprayprayprayprayprayright_facing_fistright_facing_fistpray

[night cloak]

it depends on your network speed

[marsh sage]

Ok

[jade nest]

A screenshot would be more helpful of what you are trying to tell

[sick mist]

Ok

[jade nest]

It should also satisfy all the mentioned requirements

[sick mist]

@jade nest

@jade nest here's the screen shot

[jade nest]

@celest shadow ^^^

[digital leaf]

I lost my test server on new beta release. Can anyone help me out?

[jade nest]

You will get your answer when he is available.Just have patience @sick mist

[marsh sage]

@digital leaf
If you wish to access the beta again, you will need to generate a new link code with a new global version account that meets the following criteria:

▫️ Players must have logged in at least 1 day on the Global Version in the last 7 days.
▫️ Players must have at least 3 login days in the Global Server in the last 1 month.
▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).
▫️ The player's in-game level must be higher than 15 in the Global Server.

[sick mist]

Ok

@jade nest ok

[analog fable]

Hello! May I know if I could purchase the RP Activity Pack without purchasing RP?

[sick mist]

@jade nest In how many days

[digital leaf]

@marsh sage I’ve been playing every day. Just to give you an idea. I spent 20k UC on kar98 alone.

[somber kayak]

@jade nest we need register in beta test program? Yes or not.
Ya. Only need above qualification to beta test.

[night cloak]

Yo can a team from PMCO qualifiers get disqualified if one of the players gets banned in game?

[celest shadow]

What exactly is this Staycation Holiday event, @sick mist? May I know where you participated this from and provide us with more details?

[sick mist]

Ok

[silent zenith]

When i send popularity to my friend then show pop up. Failed to send gift. The target has blocked you
Note: we dont block eact other

Ingame id 5266606381
Country. Pakistan
Device. Redmi note 8 pro
Wifi user

[jade nest]

For testing the beta,you will just need the formentioned things by piston.However if you wish to beta test in near future you can apply for that from this link
https://q.gameexp.com/m/version/task/5923/task-wj

[vivid comet]

Hello

When Itachi will reply??

[jade nest]

You were replied by a moderator already@vivid comet

[vivid comet]

Who?

[night cloak]

whats the invitation code

for beta

[celest shadow]

Have you tried contacting them via Instagram again, @sick mist?

[sick mist]

Yes

[night cloak]

the invitation code please

[jade nest]

@vivid comet here #questions message

[celest shadow]

Hello! Yes you can, but it would be more beneficial if you purchased the Royale Pass since you will receive 2 000 RP points, 1 Classic Crate Coupon and 3 Supply Crate Coupons.

[somber kayak]

@jade nest @celest shadow thanks for helping 🥰. Anyway any information about pubg mobile india.?😅😣

[night cloak]

hello? what is the invitation code

[jade nest]

You can generate your own code from Events->Recommended->Beta test server

[celest shadow]

Please send me a direct message in this regard, @sick mist.

[lofty mango]

Hi. Recently I tried to purchase UC through midasbuy and my transaction failed TWICE but they still deducted my balance and gave me no UC at all. Now I even contacted them through mail but they gave me. Useless replies which didn't make much sense. Can anyone help me?

[sick mist]

@celest shadow here my and pubg insta chat conservation screen shot

[night cloak]

its says u dont have role supreme commendar

[marsh sage]

Screenshot

[pure shoal]

Hello is there any way to unlink my phone number from PUBGM global account I have access to the phone number

[jade nest]

Refer to this
#questions message

[marsh sage]

Nope. This feature is currently unavailable.

[pure shoal]

Ok

[jade nest]

Contact the midasbuy support if you faced problem from their behalf

[night cloak]

i play for 6 hours a day

and still

[lofty mango]

I did. They redirect me to PUBGM and then they say to contact PAYMENT GATEWAY TEAM which they give no contact information whatsoever. And I mailed them 5 times and even asked for their contact info but they keep replying the same BS

[night cloak]

refer to subpoint 4.1 in #faq

[jade nest]

Since that issue is from midasbuy.you will have to contact them only.Pubgm in-game cs cannot help you regarding this issue

[lofty mango]

I contacted midasbuy through their mail. Not the in game support

[marsh sage]

Wait for their reply and did you make any MidasBuy account before purchasing.

[analog fable]

So, it basically works this way right?

Progressing 20 levels ahead of time, and all rp points obtained from completion of daily missions, weekly missions etc will add to rebate progress while not leveling up my rp

[quiet bay]

@fossil steeple @patent geyser did you ever hear back from customer support? I have the same problem and cannot talk to a real person yet

[lofty mango]

This is their reply. They keep telling me to contact PAYMENT GATEWAY TEAM but give no info on who they are

[celest shadow]

You are absolutely correct.

[lofty mango]

My head hurts now tbh

[analog fable]

Thank you so much for clarifying my doubts :D Cheers and have a great day ahead!!

[marsh sage]

That’s pubgm support email. We told you to contact midasbuy support email.

[lofty mango]

Man I did. See my next screenshot

[marsh sage]

Did you buy from midasbuy or any other 3rd party website.

[lofty mango]

See

[lofty mango]

Midasbuy with my debit card.

After a mail to midasbuy, a reply comes from tencent games. I'm like wtf.

[jade nest]

@lofty mango You will have to reach out to them and explain your issue more clearly with your transaction proofs getting cancelled and money being deducted.
You can get your transaction details on midasbuy from here.

And we cannot help you in this matter.This is not midasbuy support.

[lofty mango]

Okay man. Do you know of any other way of contacting them other than thier mail

[marsh sage]

Wait. I am giving their support email.

[lofty mango]

Thanls

[marsh sage]

[e-mail] Contact here

[celest shadow]

Cheers and you too! 🍻

[burnt owl]

Hello

[lofty mango]

Broooo. I contacted them on this mail and they keep BS me

[jade nest]

@lofty mango You can contact them from their FB.Message your issue just like you Chat with someone on Facebook.

[burnt owl]

Please help me

Please

[night cloak]

State your issue

[burnt owl]

My account is blocked by Microsoft and needs help

[jade nest]

Contact Microsoft support.Not here

[marsh sage]

@jade nest I have a question. There is a event in midasbuy. Where UC lottery is going on. How much UC is required to participate there.

[burnt owl]

I can't contact Microsoft

[surreal turtle]

Will this work?

[marsh sage]

Contact through their support email.

[celest shadow]

Please be advised that this channel is reserved for PUBG MOBILE-related support, @burnt owl.

[burnt owl]

My account was connected to Gmail and Facebook.

[surreal turtle]

@celest shadow

[jade nest]

You can check details of the event which you are referring to on their website itself.
And i have no idea about that event.Sorry

[analog fable]

if u're VIP, u can claim 50 points every week to spin the lottery

[burnt owl]

If I give you an account and password, you can return it

[celest shadow]

As far as I know, you will still need to unlink the social media account in question in the game.

[analog fable]

not sure how many points is required

[surreal turtle]

Help anyone> Will this work?
@surreal turtle

[analog fable]

buying any amount of uc daily allows u to claim another 50 points @marsh sage

[burnt owl]

How can I get my account back?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @burnt owl.

[jade nest]

If you are asking about the account registration date then it will work if that social media was first linked to the game

[celest shadow]

Please use #pmco for further assistance in this regard.

[surreal turtle]

@celest shadow help

Why is there blank massage 😭

[celest shadow]

Responded you here, @surreal turtle.

[jade nest]

@surreal turtle plz update your discord too.

[plucky igloo]

Hello, I wrote to you asking to hack your account. But I have already solved this issue, there is one problem. The cracker changed the server on my account before exiting. Is it possible to somehow speed up the process of changing the server and go back to Europe as early as possible. The server to which he changed is very laggy and almost no one plays there

[jade nest]

No choice other then waiting for 60days server reset cooldown time @plucky igloo

[surreal turtle]

I didn't linked to gmail my account.

[night cloak]

Which account was linked to your accout first

[surreal turtle]

Linked with Facebook then Facebook got disabled so I removed and linked new Facebook now on 19/12/2020

[jade nest]

Are you able to access your ingame account?

[surreal turtle]

Unlink what?

@jade nest Yes with both logins

[jade nest]

Then just check your achievements,that will give you a clear idea of when was your account created@surreal turtle

Oldest achievement

[surreal turtle]

Like?

I guess in S1 there was no achievements

@thin halo

[surreal turtle]

What should I do for this. They want exact date🙏

[night cloak]

@pubg I'm unable to change my region .... It says link mobile number to change region , when i try to link mobile number it ask me verification but pubg doesn't send me any verification codes .. I've already creossed the day limit as pubg shows 120 days ....but still it doesn't work ..... @PUBG MOBILE fix this issue
My ingame id is this: 5225307497

__
I want to change my region to Nepal From UK

[jade nest]

@surreal turtle this should help

1enemy with headshot

Or just wait i will give more

[surreal turtle]

Thank you ❤️

[jade nest]

@surreal turtle this social media one should be the best one

Last one

[surreal turtle]

No this doesn't work

@jade nest

[celest shadow]

May I know what exactly your issue is, @surreal turtle?

[marsh sage]

I want to calcel this payment. I didn't give money still. How to calcel this payment

[jade nest]

You already have the exact date 25/7/2018

[vague dove]

Why does it say "Mosin Nagant Sniper Rifle" like we don't know it is a sniper rifle? It's as simple as putting "Mosin Nagant" on it just like on PC.

[marsh sage]

Please someone tell me.

[surreal turtle]

@celest shadow this

[night cloak]

@surreal turtle refer this^^^^

[surreal turtle]

@jade nest they send me this even after this

@night cloak tried but they they send me this above msg see screenshot

[night cloak]

You can got to Playstore and check when you downloaded the game

[feral forge]

he changed his device recently. so the date isnt correct.

[night cloak]

Then only way is to give the date mentioned in achievements

[celest shadow]

You want to unlink your e-mail, @surreal turtle?

[rancid igloo]

What's wrong..with the Northamercia server.. I Lost My Game.. dísconected😩

[night cloak]

It might be the problem with your internet

[mighty plover]

@celest shadow is Pubgm Beta iOS out?

[night cloak]

check #news

[mighty plover]

Lol

do i need codes again?

i used the previous one in another beta before

[surreal turtle]

@celest shadow Yes sir

[marsh sage]

Thanks

[night cloak]

Welcome

[celest shadow]

Yes, and can be obtained from the global version of PUBG MOBILE via Events > Recommended > Beta Test Invitation.

[surreal turtle]

Yes sir.

[celest shadow]

This may answer your question.

[surreal turtle]

@celest shadow no sir. Not mine email LINked to game.

[obtuse rock]

Sir my account is banned for no reason for these long i haven't done anything illegal i love my pubg account. I have being in games since long plz unban my account i have tournaments to play YouTube account to give content.

This pubg account is my bread nd butter plz plz sir unban my account plz sir this is the only way of leaving for me.

Account link with [e-mail]

Player id -5163864700

There is some error in system. Plz help me

[polar marsh]

@obtuse rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal turtle]

And they do unlinks it.
I just need the registration date@Piston#0007

I'm in conversation with customer service

[celest shadow]

If the e-mail was an unauthorised person's and not yours, then they probably could help you with it. Please follow their instructions and provide them with the information they required from you. All you need is the exact DD/MM/YY of the game's first installation.

[surreal turtle]

Lmao that's what I'm trying to tell from 2 day's.
@celest shadow
I don't know the exact days

Read this🙏

[night cloak]

since you unlinked the first social media linked you should give the date mentioned in the achievement

[night cloak]

thats why its told never to use cheats/glitches/bugs

[teal estuary]

How customer support?

[teal estuary]

Already contact but like it didn’t help

[night cloak]

contact like this

[plucky igloo]

People write that support helps some, it's a pity that this is not so. thanks

[onyx dagger]

Feel free to share your Feedbacks regarding the new feature (server lock), in #old, @plucky igloo.

[polar marsh]

@teal estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

You can probably retrieve this date by checking your Google account's activity.

This can be done by selecting "Manage your Google Account" > Data and personalisation" > "Activity and timeline" > "My Activity".

From that page, enter the keyword "PUBG MOBILE" in the search field, and use the filter and tick "Google Play Store" and select Apply. Scroll down to the most bottom until you find the oldest date that you can find of PUBG MOBILE. This may not be the exact date either, but this is the only option that I could find.

[subtle grove]

i have a question

when will bonus challenge be available in southeast pubgm?

[final cloak]

How I know if my android is x32 or x64 for the new PUBG mobile beta version ?

[onyx dagger]

You may check that in-game, @subtle grove.

[acoustic skiff]

How to get invitation code?

[onyx dagger]

If it isnt there, then Soon™️.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @acoustic skiff:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[fiery cairn]

hello my account was stolen. On the profile photo of my account my swearing is written and a photo

[onyx dagger]

Do you have the access to your Game account, @fiery cairn?

[subtle grove]

its not available yet i want to know if it will be available this season or next season

[night cloak]

you can google it

[onyx dagger]

Sadly, no ETA.

[fiery cairn]

Yes

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fiery cairn.

[acoustic skiff]

Its v1.3

V1.2

[onyx dagger]

May I know where you're from, @acoustic skiff?

I mean the country.

[acoustic skiff]

Asia

Bangladesh

[onyx dagger]

Country.

Oh.

[subtle grove]

if i change my server to a server that have the bonus challenge will i get the prize?

[earnest notch]

How am i able to join beta when this message shows up everytime?

[onyx dagger]

Check in the events section.

[fiery cairn]

@onyx dagger help me pls

[onyx dagger]

Kindly refer to the bots message above. @fiery cairn

[onyx dagger]

I suggest you to wait patiently.

[onyx dagger]

Hold on.

[subtle grove]

ok @onyx dagger

[fiery cairn]

but it will cheat on my account and ban me @onyx dagger

[earnest notch]

should i wait for 1 hour or i just cant get code?

[night cloak]

@earnest notch refer this ^^^

[final cloak]

At Aida64, it says my Instruction set is 64-bit ARMv8-A
So I have a x64 Android ?

[earnest notch]

i completed all of this so where is problem?

[earnest notch]

yes

[final cloak]

Thanks 🙂

[swift juniper]

[young anchor]

@earnest notch I also can't get the code same problem

[night cloak]

if you still didn't get the code then that means the test server might have already got full currently.You can wait for some time until it gets Rolled out for some more people later after the 1st phase of beta testing.

@young anchor ^^^

[young anchor]

Okay 👍

[earnest notch]

ok thanks

[final cloak]

Is Oppo a31 4 GB ram version 64 bit or 32 bit ?

[jade nest]

Test server code is limited Source-

[jade nest]

Google it

[earnest notch]

i just got that 😄

[final cloak]

Ye it is. Now I can install the 64 bit version of PUBG mobile

[earnest notch]

you need the code from event section btw :D

for beta

[final cloak]

I got it 🙂

[lunar forge]

if i play beta version,can i play the official version after that?

[jade nest]

You cannot play beta without official version

[lunar forge]

😐 what you mean?

[jade nest]

You can't actually play beta version without the code which is required to sign in.And that code can only be obtained from global version of the game@lunar forge

[lunar forge]

if i can play the official version with my friends after testing beta,i will test it
but if when i play beta i have to play beta to next update,i will not test it

[earnest notch]

@lunar forge Beta and Global are 2 different apps

[lunar forge]

so can i play with my friends after testing??

[jade nest]

You want to play beta with your friends together?

[lunar forge]

yes

[jade nest]

Sadly, that is not possible

[lunar forge]

but for 1 day

[lunar forge]

then i like to play the global official version

and delete beta

[covert jasper]

hey anybody help me my ms is 56ms but if i start some match it is showing that match server timed out how can i fix this issue

[night cloak]

Answered yesterday
The game is banned there

[covert jasper]

@night cloak hey idiot iam not talking to you

[earnest notch]

Beta is different app so lets take it like that: you will try new stuff in beta and it will be boring for you so you decide that you want to play with your friend so you open normal version if pubg and you gonna play with your friend normal version

[covert jasper]

shut ok

[lunar forge]

ok thanks❤️

[jade nest]

@covert jasper As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[covert jasper]

@night cloak stupid

[bronze moss]

How to get invitation code?

[night cloak]

Refer this ^^^^ @covert jasper

[feral forge]

behave. don't be rude

[jade nest]

Bye bye @covert jasper

[earnest notch]

np

[jade nest]

Go to Events->Recommended->Beta test server

[lunar forge]

Can i play the Beta Version on emulator??
or just phone?

[earnest notch]

i think its not available on emulator

[glossy sable]

Why would you play it on emulator?

[lunar forge]

Nothing
Just test
because my phone is too low(1.5Gb Ram)

[final cloak]

Because we are emulator players and we cant play it on mobile as we dont have a mobile

[glossy sable]

Wait for the stable version to come, then.

[vestal igloo]

How I get the invitation code for the beta

I don’t find it

[vestal igloo]

Thanks

[earnest notch]

np

[foggy pine]

Next update when+ pubg anniversary when

[jade nest]

No ETA on the update.Keep an eye on #news

[foggy pine]

Ok

[earnest notch]

it wont be earlier than end of season 17

3rd anniversary should be season 18

[foggy pine]

so season 8?

18?

[earnest notch]

yes

if it will be same as last time then every 6th season is anniversary

[night cloak]

Why some people choose this

[thin halo]

@night cloak User's preference.

[toxic prairie]

Meow

i found one bug in livik

wanna video clip?

[earnest notch]

@toxic prairie #old

[toxic prairie]

I know buz i can write there in 5 hours

[jade barn]

why i'm unable to generate code for the beta version

[jade nest]

Refer to this
#questions message

Also they are only in limited numbers.
20k codes only

[jade barn]

i met all the requirements

my friend tired after me but he got the code

[serene frost]

Hello there is people using I pad view on mobile that puts recoil 40% down doesn't that mean they are hacking?

[jade nest]

They are exploiting bugs and they will be penalised sooner or later with a ban

[serene frost]

Ok thanks

Because if I send you a video there is literally no recoil on their guns also they have better field of view

[jade nest]

You can report that in #old and explain how people are exploiting it

[floral moss]

Hello everyone. Anyone else got a in-game mail invitation about the PUBGM beta V1.3? Can you please help how can I get the Karakin map?

[jade nest]

You can download beta and play Karakin after generating a code from global
Events->Recommended->Beta test server

[bright dove]

Hello

I've got test server invite and downloaded this

How to apply the beta

[jade nest]

@bright dove You can play beta after generating a code from global
Events->Recommended->Beta test server

[bright dove]

I already downloaded it

[bright dove]

Bro

[jade nest]

You need the code to login in beta

[bright dove]

See the photo

I can't open the file

[bright dove]

I've got a code

[jade nest]

What do you mean by you cannot open the file?

That is an apk.Install that first

[jade nest]

Did you download the 64bit or 32 bit? And your phone is 32bit or 64 bit@bright dove

[cold osprey]

what to do if my account was stolen but I now found it on sale

[bright dove]

There was nothing to choose the ( bit )

[jade nest]

#news check

[floral moss]

@jade nest I didn't get an email about it. I just got an in-game system email stating V1.3 PUBGM beta invitation.

[jade nest]

So do you wanna play the beta?@floral moss

[floral moss]

Will it replace the game that I have now? @jade nest

[jade nest]

No,beta is totally different.

[bright dove]

But i used the link from the game

Fine

[surreal turtle]

@celest shadow this work?

[floral moss]

So it will be another installation on my device? Can I use the same account that I have?

[jade nest]

You cannot use same account.Beta has no social media linking option.You can play on guest account@floral moss

[floral moss]

But it will be another separate game? yes?

[jade nest]

Yes

[bright dove]

Oh

Panzer would be op

[floral moss]

@jade nest btw I'm playing on gameloop and I can't see anything else than this?

[jade nest]

Beta is not available for gameloop

Only mobile devices

I Cannot help you with that

[floral moss]

Oh okay. Thanks very much. Have a great day!

[spring spoke]

Where do i report player for insulting clan members on mational base

[jade nest]

Report through in-game report

[spring spoke]

Do they ban you for that?

[jade nest]

They will be definitely punished

[bright dove]

@jade nest thanks alot it worked now

[daring pine]

I cant seem to get my lean buttons working...can someone help? (iPad Pro 12.9)

[jade nest]

Can you elaborate more clearly?@daring pine

[daring pine]

I enabled lean etc in the settings, but when in game they dont show up

[jade nest]

Restart your game

[daring pine]

Already did multiple times...i even reinstalled the game just now

i feel like i am missing a setting or smth because it is so consistent

[jade nest]

Did you disable them from controls or may have decreased the opacity to invisible.check that once

[hollow path]

Idk why I can’t generate the code

[jade nest]

#questions message

[daring pine]

i checked that too but i will one sec

[hollow path]

I have done that

I have played like everyday

And I also got this

...

[jade nest]

You can see its limited

20k

[hollow path]

Ohh

So I can’t get it

[jade nest]

Try to do that more early in 2nd phase test

[daring pine]

@jade nest there you go

[jade nest]

Enable peek and fire @daring pine

[daring pine]

oh ffs 😂😂😂🤦🏼‍♂️

aaaahhhh okay thank you...lmao

[hollow path]

?

[jade nest]

I meant that be more quick in getting the code next time

They increase the invitation for more people in next phases

[short cypress]

Can anyone help me

[magic talon]

Settings>Turn On install Unknown Apk

@jade nest when will The Phase 2 For The Beta Will Start?

[jade nest]

Hold on

[short cypress]

Were exactly i will turn it on 😅
Sorry im new on IOS

[night cloak]

if i was a girl what would you do to me

[jade nest]

There is nothing mentioned about that, Keep an eye on #news for the same.And also you will be notified through in-game mail.
The only thing i got was this time duration for the beta test rewards event

[night cloak]

I am a girl

[orchid jasper]

Where I willl find the invitation code for beta testing??

[gray flint]

Go to Pubgm news @orchid jasper

[urban widget]

Go to settings > general > profiles > and click trust

[orchid jasper]

But I didnt get any code

[short cypress]

Thanks bro.
Btw settings> general> device management

[urban widget]

it’s straight up profile for me

[earnest notch]

where can i report video with cheats?

[night cloak]

You tube?

[earnest notch]

yes i just randomly found a guy which uploaded himself cheating

[night cloak]

http://bit.ly/37Lgfbm
report him in this link

[earnest notch]

it dont want to let me

[night cloak]

Share me the link in Dm

[dawn sky]

Is it possible to use my account on both beta and the normal version?

Because i assume that the beta version might have some bugs

[cloud mortar]

Hi everyone, is there any way that I can recover my pubg mobile account? thanks

[tiny drift]

Hello, my account has been hacked, can you help me? he was tied to VK and the game center iPhone the cracker tied the account

[earnest notch]

no only guest account is available in beta

[tiny drift]

1.5339797192 2.vk, game center 3 MaRiXyAnA320 4. to untie the VK and the game center, they were hacked, and this person transported to himself 5.2019, around January

[dawn sky]

Oh ok thanks

[earnest notch]

np

[cloud mortar]

I cannot access any linked social media account and the guy changed my linked email account password.

[dawn sky]

How can i generate code for test server??

[tiny drift]

I also have

[jade nest]

Events->Recommended->Beta Test server

[dawn sky]

Ty

[short cypress]

Were i can get this code?

[magic talon]

Search In Settings You'll Find It

[magic talon]

Yeah Thats It ^^

[short cypress]

Thank you so much

[tiny drift]

help me

[gray flint]

Yes ?

[feral forge]

please state your issue

[tiny drift]

i wrote above

[tiny drift]

.

[tiny drift]

.

[soft jay]

Hii.sir I need agent help tencent.... Cheating with me

.

Tencent give me fake 22 strike

[feral forge]

please contact the in game customer service for account related issue. @tiny drift

[toxic prairie]

i need some admin

[night cloak]

@soft jay Please DM me your channel link. But don’t share any pictures anywhere. Not even to me.

[tiny drift]

they are not useful

[soft jay]

Ok sir...I need argent help please dm sir plzzz

[toxic prairie]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @toxic prairie. Remember to read through #faq before asking questions in the support channels.

[feral forge]

@tiny drift you may refer to this. try contact them in this way.

[gray flint]

Yes ?

[tiny drift]

ok thanks for the help

[west galleon]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @west galleon. Remember to read through #faq before asking questions in the support channels.

[distant sonnet]

What is the inspection duration

[marsh sage]

Where is the eye button through which we can look around?

I have even reset the controls. Still can’t find

[gray flint]

Try looking at the visibility of the eye button. maybe its very low.

Or if there's problem you can try reporting in-game

[marsh sage]

I have even reset the controls.

[sterile stone]

@marsh sage try change the layout

[unreal knot]

Somebody by the name of CREY HYER#2075 has been privately dming people from here and getting their account information taken by a person under the name of "J A M E S JH (orange ball emoji)(red ball emoji)(blue ball emoji)#5068" discord server called "EXPERT HELP DEPARTMENT H9".

[marsh sage]

Oh yes. I found that.

Thanks

[sterile stone]

np

[ornate escarp]

Hi everyone
I just downloaded PUBGM BETA and i got message that i musst enter a Invitation code to inter the game so where can i get the code if someone know?

[short galleon]

in global pubgm when u registered for beta it gave u a code

[gray flint]

You can search for it in your global pubgm

[unreal knot]

They claim to be able to get back your pubg account for you, but alas they got my account, changed the email and phone number linked to my Facebook account and it's gone. I'm stupid, I know, I took one for the team though. So don't do the same thing I did.

[earnest notch]

does anyone know where can i download game for peace? 😄

[ornate escarp]

@earnest notch thx bro ❤

[short galleon]

what is game for peace tho

[earnest notch]

np

[earnest notch]

chinese version of pubgm

[short galleon]

o

idk

[gray flint]

You can search for it in tap. io

[earnest notch]

i have enough space but it wont let me to install it

[gray flint]

You must download the tap. io app first

[earnest notch]

i have it

[marsh sage]

Come DM I will show you.

[night cloak]

Just a reminder this channel is for PUBG Mobile Global version support only

[earnest notch]

i know sorry

[gray flint]

I am sorry, also

[uneven shadow]

when people who got banned for shooting in the footsteps of tdm?

[night cloak]

Their ban will be revoked

[short galleon]

yes

but rip that bug

[cloud mortar]

Is there any way to unlink the email ?

[night cloak]

for now there is no way it will be possible in any of the future updates

[marsh sage]

This feature is currently unavailable.

[west jewel]

When will the accounts that were banned for shooting at the heels be unblocked?

[cloud mortar]

ok thanks

[marsh sage]

Their ban will be revoked

[night cloak]

I dont know about that maybe a moderator could help you

[cloud mortar]

So is there any way to recover my account?

[night cloak]

Your account got hacked?

[cloud mortar]

yep

[marsh sage]

Contact in game cs

[gray flint]

Try reporting in game

[cloud mortar]

it just not replying me

[marsh sage]

@cloud mortar DM. I am giving you a link to ask help.

[west jewel]

Where can I find a moderator who can help with account unban ?

[polar marsh]

@west jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear furnace]

How can I get Invitation code for BETA Version.

[short galleon]

go ingame, events, recommended tab and beta test

[queen plank]

how do I get the code now?

[sick tangle]

How do we get the Beta testing code?

Anyone?

[tender portal]

I am not getting beta testing code why?

[gray flint]

I think the beta program is full.

[queen plank]

i don’t think so

[night cloak]

@tender portal refer this message ^^^^

if you still didn't get the code then that means the test server might have already got full currently.You can wait for some time until it gets Rolled out for some more people later after the 1st phase of beta testing.

[tender portal]

I met all the requirements for this but still..

[night cloak]

Refer this

[tender portal]

Okay thanks

[night cloak]

go ingame, events, recommended and beta test

[clear spindle]

How to get the beta invitation code:
▫️ Open the "Event section" in the global version and search for "Test server".
▫️ Generate your exclusive link code by tapping on "Generate binding code" and copy it to your clipboard.
▫️ Download the beta version from from #news <#news message>
▫️ Install and open the app then enter your exclusive code after you have logged in via guest account option from login screen.

Please make sure that your global version account meets the following requirements in order to be able to generate a link code:
▫️ Players must have logged in at least 1 day on the Global Version in the last 7 days.
▫️ Players must have at least 3 login days in the Global Server in the last 1 month.
▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).
▫️ The player's in-game level must be higher than 15 in the Global Server.

Didn't find the Test server in global version. Wait patiently, new applications will be accepted in the near future.

[stark plank]

Some,say you got bnnd at the amusement park? Especially during a duel. What exactly is this?

I'm from PUBG Mobile TURKEY server. For a few days people have been waiting for an answer. What should we write to these people? For example,when is it automatically unblocked?

[queen plank]

@clear spindle this beta program link is of version 1.2

it says the task is not in progress

[queen plank]

im talking about the gameexp link

[clear spindle]

Lemme update the message.

[peak siren]

Where i can download pubg v1.3 beta

[night cloak]

check #news

[gray flint]

@versed bane

[versed bane]

hello any one there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed bane. Remember to read through #faq before asking questions in the support channels.

[snow zenith]

Hi, I need an Arab person to explain my problem to him. Please help me. PUBG support did not help me inside the game

Help

[night cloak]

What is your issue?

[snow zenith]

Your account has been banned in the game for 10 years due to my poor and unstable internet

[polar marsh]

@snow zenith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark plank]

Can someone in authority answer my question above please?

[gray flint]

what's your question

[stark plank]

Thanks. Authorized only.

[night cloak]

wait for a staff I haven't heard of getting banned in cheerpark
i only heard about getting banned in TDM

[stark plank]

Okay thank you.

They are bnnd when they squeeze the opponent's legs. Available on Tdm. It's always the same kind of complaints. Not normal. Incorrect bn.

[peak siren]

How iget invite code for beta version

[night cloak]

check pinned message

[peak siren]

Where is pin msg

[night cloak]

Devs are aware of that bug it will be fixed and the bans will be revoked

[peak siren]

I need g.gameexp link to get invite code

[night cloak]

wait rock47 is updating the link.The link mentioned in the pinned message is of 1.2 version

[peak siren]

Ok

Thank you

[severe basalt]

All the emulators are very bad please the game management to make the program like PUBG Lite player without emulators. Big problems and cutting, please tell the administration

[clear spindle]

Play PUBG LITE then.
The upcoming updates in GameLoop is not that bad. Make sure to meet the minimum requirements.

[tough bloom]

How to delete PUBGM account?

[clear spindle]

You cannot, unless you're from EEA region.

[peak siren]

Guys i had samsung tab s7 and dont support 90fps why

[tough bloom]

EEA? what does it mean

[crude mantle]

why is there no bonus challenge in europe but we can collect bonus tickets?

[clear spindle]

European Economic Area. Google it for further.

[tough bloom]

because your device is not capable of that

[peak siren]

How not ist snapdragon 865+ with display 120hz

Suppose to be supported

[clear spindle]

It might be available in the future, @peak siren feel free to share about that in #old.

[clear spindle]

Only a few regions have that for now. Be patient, it will be available in the near future.

[tough bloom]

what if i deny access of pubgm from all of my linked social media, will the account gets deeted?

[unique sequoia]

My account has been hacked and is being played with cheats. When I entered the game, I was told that this account was used to log in from the new version of the game. In addition, the account was linked to Facebook, how can I restore it now?

[clear spindle]

Please contact the in-game customer service as well as the Facebook's.

[tough bloom]

@clear spindle ??

[clear spindle]

It won't delete the PUBG MOBILE account. You just won't be able to login.

[unique sequoia]

I have a Google account, and an account cracker connected to Facebook.

from my account they are playing with cheats and the ban has already arrived twice, what should I do?

[polar marsh]

@unique sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle coral]

the game is rendering always when starting fight with any enemy except bots

[pliant vapor]

Can someone hep me fix the touch issue in my crouch button? Wherever i put it the bug is still presend, i reported to feedbakc-bugs alot of time because you guys always tell me to. If there is no solution i might as well quit this game

[narrow mantle]

[pliant vapor]

Ive been playing for years and still this bug doesnt get fixed

[gray flint]

Try removing some storage in your phone.And remove the background apps when you're playing pubg.

[brittle coral]

i use gameloop on laptop

[narrow mantle]

What's wrong..?!

[pliant vapor]

Crouch button touch issue while hipfiring

I asked for help alot of times here and they said report to feedback-bugs, I reported 4 times still nothing happens

Im starting to lose patience

[gray flint]

Then you can try roving some background apps in your task manager.

[brittle coral]

i did, but it always the same

[gray flint]

if the problem still happens you can try to change your ram or cpu

[tough bloom]

Maybe your device isn't capable

[gray flint]

What is your laptops ram ?

[narrow mantle]

@pliant vapor You can send an photo.. #old

[pliant vapor]

Ive send in alot of photos nothing happened

[brittle coral]

it was working fine after updating to the 7.1 emulator
i have 8gb ram

[pliant vapor]

Just visualize it a year of reporting this bug and still I suffer

[gray flint]

what about your cpu

[celest shadow]

You should use #emulator-support for further assistance, @brittle coral.

[brittle coral]

17-5500u

[brittle coral]

i asked at gameloop discord and they said its an ingame issue !!

[pliant vapor]

Okay thanks for the help Im quitting

[gray flint]

Maybe you should try taking a look at your phone's screen.

[pliant vapor]

Nothings wrong with it, I diagnosed it alot of times nothings wrong

[gray flint]

Maybe your screen has some touch issues.

what device are you using ?

[pliant vapor]

Iphone xr, Diagnosed and no touch issues seen

Its even a 2 mos old phone

How can it be my phone’s problem?

[surreal nacelle]

aked him but he also get same info which i am also see in my account you said it will differ

[toxic prairie]

is update avaliable on google play?

[gray flint]

Screen protector also known as tampered glass can cause screen problems.

[pliant vapor]

Ill try to peel it off right now

[gray flint]

Sometimes if you have sweaty hands this problem occurs.

Same like me

[pliant vapor]

Sweaty hands is not a problem for me cause my hands are not sweaty but ill try to peel my screen protector now

[gray flint]

okay

[pliant vapor]

Thankyou for the tip but if this still works im gonna cry now

Still not*

[gray flint]

I am sorry for your issue. I hope the others can help you. I tried my best

[pliant vapor]

Thankyou I really appreciate it

[gray flint]

@pliant vapor Cn you try one more way. try making your crouch button bigger.

[soft minnow]

Somone can help me?

[gray flint]

what happened ?

[soft minnow]

The game want my age and date of birth

I added and i presed wrong button and this happened

And the custum service dont helping

[pliant vapor]

@gray flint thankyou it fixes my year long problema

Problem

[gray flint]

I am happy to hear this. Have a fun day :)

[soft minnow]

Im15

[surreal nacelle]

dont give false support

[night cloak]

I want to change region

[soft minnow]

Im not 13 im 15

[celest shadow]

From the User Agreement:

If you are under the age of 13, you must not open an account and must not use any Licensed Items. If you are between the ages of 13 and 18, your parent or guardian must agree to this EULA (both for themselves and on your behalf) before you can use Your Account or any Licensed Items. If you are a parent or guardian, you accept responsibility for the user of Your Account and the Licensed Items, including any payments, fees and charges relating to the Licensed Items.

More information can be found here: https://www.pubgmobile.com/terms.html

[crude mantle]

anybody has the same problem as me? i was playing pubgm with my friend duo swuad in sanhok after i killed someone i got kicked out of the game and couldnt join back same with mu teammate

[surreal nacelle]

@celest shadow sorry for tagging you could you plz go thouugh my issue and give reliable answer previous person was terrible

[crude mantle]

@celest shadow

[jade nest]

Security inspection of your account,like if you are cheating or not. Refer to #faq 3.15

[night cloak]

Hello,You know when i m banned 3 Times in 3 consecutive matches ??

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

That might have happened due to your longer inactivity or an unstable internet connection.

[crude mantle]

i wasplaying 20 ms the whole game and its not only me it was also my teammate

[wind plume]

Hey, can we help me pls
A my friend invited a people withhack in the team and I get banned unjustly, because I didn't know he have hack
My Id: 5386553265 My name: ē乄طمطوم

[polar marsh]

@wind plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @wind plume. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft minnow]

I've read pretty much what you sent me, and I've filtered it so that I don't get my account back, right?

[jade nest]

If you face that again then make sure to report that in #old with your id, device,wifi/cellular, Region.

[soft minnow]

No one answearing now im going delet my game forever bye

[jade nest]

Let me look wait

[jade nest]

You were already replied by piston.Also contact customer support for further assistance.

#questions message

[surreal nacelle]

anyone to support ?

[jade nest]

@surreal nacelle your question was when does the tier refreshes to give you conqueror tier? Am i right? .Refer to #faq 3.11

[soft minnow]

But hes not helping and i going to lose my account becuse he think im 13 but im 15

[rancid igloo]

How i get an invitación CODE?.

[gray flint]

You can get it from the global pubgm

[jade nest]

Go to Event->Recommended->Beta test server

[rancid igloo]

I have one, But giveme error...

[gray flint]

But i think now the code is unavailable

Maybe because the beta test server is full

[jade nest]

When did you generate the code?@rancid igloo

[jade nest]

As i told you will have to contact in-game customer support.And it was your mistake if you gave them wrong age info on misclick or whatever.There is nothing Anyone on discord can do about that.

[rancid igloo]

I have one, CODE past season,.. it never let me access..
And now,.. it doesnt show me any code

[novel solstice]

Is there's any hope to get my account back ?
I have send everything you ask for in game support it's 4 month now and you didn't do anything i keep fighting to stay linked in he try to kick me us there's any hope or this game has no support or what ?
I spend on this game much than all the game u have on steam account and if any other game account stolen from me i will get in 48 hours why there's no help from you or you just care about money i need to understand untill when shoul i wait ???

[crude mantle]

what is error code:154140716

[jade nest]

One code can only be used once and if you are not able to generate new code then the beta invitation is currently full

[jade nest]

If you haven't heard from them for long time,then you will have to reraise your problem with a new conversation.And plz be advised that only in-game Customer support can assist you with account related issues

[signal ocean]

Hey I would like to know why I cant login to my pung account, I had 2 things linked to it and seem to not be able to login my Twitter account dosnt exist anymore I was wondering if anyone could help me get my account back...

My Ingame ID is this
5223913140

[jade nest]

Can you provide the screenshot for the error?

[soft minnow]

But I wrote that I was 15, I was born in 2005 and I had to push something after that, I pressed something there and that's how I got the message, but if I don't get it back, it's okay, because then I won't continue + the custum service is not helping

[gray flint]

Try contacting the in-game customer support

[signal ocean]

Ight

[crude mantle]

it says that my wifi is bad but when i click on close it just goes to the lobby and when i get in game iget kicked out

[novel solstice]

There's nothing called in game support i say to you it's 3 months i send to them 3 times
I send everything i already recorded my games from season 4 and have receipts and the date of create everything but they really not help i think our messages go to trash !!

[rancid igloo]

So it generarte just one code by user..?
Someone else is playing, and using My code.. un last season..
I have code, and i couldnt never played testing beta.. :(

[jade nest]

[cloud mortar]

What is this error?

[gray flint]

Try restarting your phone and try again

[night cloak]

51 years wth

still no match

[surreal nacelle]

i know that faq 3.11 my question was this
At what time conqueror rank update?it says UTC 00:20(utc + 5:30 local time)my friend ranked 407 UTC 00:15(5:45 a.m local) but he didnt promoted to conqueror why?

[jade nest]

That might be due to network congestion near you.I am sure that wasn't happening with you previously.It will get auto fixed

[cloud mortar]

Thanks a lot

[gray flint]

Try contacting the in game support

[night cloak]

bro

[crude mantle]

thx for help

[night cloak]

didnt ask u

its beta

[jade nest]

Plz have patience i am replying one by one

[tidal wasp]

Where can I find a glider?

[sick shale]

@night cloak Try the new map, Not erangel

[night cloak]

i am not level 5

thats why

[rancid igloo]

The custom support service Never HELP, they never resolve, fix, Help with nothing.. it's just a Lost time,.

[jade nest]

As i told only in-game Customer support can help you with account related issues.
Plz raise a new ticket and start the conversation again

[night cloak]

i am not level 5

[sick shale]

@night cloak Play TDM and level up

[jade nest]

You violated the beta guidelines.Its clearly mentioned not to share the code with ither users.I cannot help you with this matter

[jade nest]

That spawns randomly,no fixed location

[crude mantle]

does everyone have a code to play in test severs?

[tidal wasp]

Sure but what map

I drove around Erangel and couldn't find a single one

[novel solstice]

Oooooooh really i hate this thing i feel sick from this answers i already did this alot and no response i need help here i send even by e-mail no response what should i do just give up it's my hard work and my money on this game and this game should have good support why no one can help meee

[jade nest]

You can find that on Erangel itself.
Check this
#pubg-mobile message

[crude mantle]

how long has it ben hacked

[novel solstice]

From 20 December

[tidal wasp]

So I just gotta be lucky, got it

[gray flint]

yup :)

[craggy siren]

E

[crude mantle]

then you cant do anything same with me they hacked my account and after 2 days i couldnt login and asked the customer service like 10 times and then i saw my acc being selled on telgram for 200

[novel solstice]

My friend account in valorant stolen he get it back in 24 hours by live chat :)

I feel so angry i swear if the company close to me i will go and crash it

[crude mantle]

if your pubhg acc was linked to facebook or twitter then its gone

[gray flint]

Social websites are more easy to be hacked

[novel solstice]

I have twitter he ling google play and e-mail

[crude mantle]

so if i report the hacked acc with proof will pubg bann it? @jade nest

[rancid igloo]

I mean, that i never give to anyone My code..

A soon as i generate My code, i went to test Beta pubg,..

And then the beta, says,.. that this code si already in use....!! Sooo??..

Whos using My code?? Someone who know more.. maybe someone inside the pubg team are stealing codes..

[novel solstice]

He hacked my twitter and i get it back in 12 hours but he was linked an e-mail and google play

[gray flint]

So that means he has linked his account to your game

[crude mantle]

yes then he go in game and unlink your emails and change twitter password

[novel solstice]

Yup i can still access but he can too and he had 2 links

[jade nest]

There is nothing i can do to assist you with that.And does that make any sense pubgm stealing codes?

[crude mantle]

if you can acces the game unlink his accounts?

[gray flint]

Yea

[novel solstice]

He will never able to unlink me but i need to get my right my account my money my time
I have 10 conqueror and 6100 achievement point level 77 rp from season 3

[novel solstice]

I can't he is logging everyday and have e-mail link it can't be removed

[sick shale]

Contact customer service please, we can't help with account related issues

[crude mantle]

@sick shale

[novel solstice]

Bro i say to you i already did this many times it really dosen't help

You helped me before when i got 2 months by mistake

[zealous lion]

I got this but i cant login in event page

[sick shale]

@zealous lion Why not? Can you take a screenshot

[rancid igloo]

I have Been testing beta pubg, since a long tome ago.. I send feed backs for all the Bugs.. i Help testing a Lot..

But now i can access..
It's sooo Saad.. for everybody..

[zealous lion]

@sick shale Sure wait

[sick shale]

We are not affiliated with customer support in-game, So no idea.

[snow snow]

How to use emotes when I have gyro

[novel solstice]

This's my account you helped me before when i get 2 months

[sick shale]

@novel solstice I don't understand you, Can you elaborate please

[sick shale]

How does that stop you from using emotes?

[gray flint]

Just dont shake your phone

[novel solstice]

You say we couldn't with account related issue but you have before !

[snow snow]

I can't stop shake my phone because I have 300 gyro

[gray flint]

why cant you stop shaking it when your using emotes. You can discuss this kind of questions in #chat

[novel solstice]

I was getting 2 months &$# and you helped me un$&# me

[zealous lion]

This is the ss @sick shale

[gray flint]

.

[sick shale]

That means you're not invited or the beta program is full now, Try again later

[trim pumice]

Hi, I heard that the game will be updated tomorrow, is it true?

[crude mantle]

there is nothing about account being hacked in the customer service

[jade nest]

@novel solstice its clearly mentioned here,no one can assist you with account related issues,only in-game Customer support can

[sick shale]

@novel solstice We used to collect details for a global issue, Nothing else

[night cloak]

if there is any new major updates on the game it will be posted in #news

[trim pumice]

Ok Thanks

[novel solstice]

Ok take it easy
They take all the information and say this message every time

And then nothing coming from them

[zealous lion]

Its there any other way to join as a beta tester ?

[crude mantle]

.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @zealous lion:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[novel solstice]

What should i do can you help me in that and to be known i contact them from the account itself

[sick shale]

Contact them again.

[jade nest]

They definitely would have told you to wait 60 days atleast

[novel solstice]

You know someone really get his account back ?

[cloud mortar]

I dont think it is working

[soft minnow]

@jade nest So you're telling me that only the custum service can help you, so tell me what to tell them.

[crude mantle]

ive contacted them 3 times now but they dont have anything about accounts that are hacked

[jade nest]

Email is still in beta phase.There is still issues with it.Plz try again later sometimes.Also report in #old

[novel solstice]

You know someone who get his accont back
Cause it's about 2 months now i send to them from 20 December

[sick shale]

Yes

[distant plaza]

How to remove the linked mail. I'm afraid my account will be stolen

[jade nest]

You actually prompted them to delete the account.I don't think that it can be stopped now.

[crude mantle]

...

[sick shale]

Email login method is still in beta and unlinking it via settings isn't available at the moment, Contact customer service for further assistance.

[soft minnow]

1 year of work out there I'm damn happy

[lethal badge]

each player of winner will get 1k uc?

[sick shale]

Just state your issue and select the answers correctly.

[novel solstice]

Ok i will try send to them again and again
I need to know something
If he could unlink me
Or give the account 10 years
They will help me too even after long time or what ?
Cause this's is the case im afraid he did anything from this unlink me or give the account $#&

[distant plaza]

Thnx

[lethal badge]

each player of winner will get 1k uc of squad match?

[cloud mortar]

Ok thanks

[jade nest]

Sorry.
Refer to this #events message

[lethal badge]

each player of winner will get 1k uc of squad match?

Ans pls

[night cloak]

it is mentioned there

[lethal badge]

@night cloak where

[night cloak]

in #events

[cloud mortar]

reported

[jade nest]

Thank you for the report

[lethal badge]

@night cloak what is top 3 player

In a swuad there are 4 player

Squad*

[night cloak]

it is better to ask that in #discord

[cloud mortar]

No problem

[tidal wasp]

Actually email method is no longer available, only guest

[sick shale]

?

[tidal wasp]

To login in beta you can only join via guest, there is no email or Facebook method

[sick shale]

We are not talking about beta version.

[tidal wasp]

You mean email method is in beta but not in the beta version?

[sick shale]

I'm talking about Email login method in Global version

[tidal wasp]

OK my bad, it was a misunderstanding

Do gliders spawn beside the road like a normal veichle?

[night cloak]

yes

[tidal wasp]

2 matches in a row and no gliders

[night cloak]

How to download pubg global via safari in ios?

[tidal wasp]

It's like if they're mythic

[clear spindle]

Explore the map it's rare.

@night cloak

[night cloak]

@clear spindle thats for beta version na

[lyric cedar]

Yesterday I have 300 uc today I have only 11 uc. I didn't know where uc is used. I didn't do anything. How to track usage of my uc?

[clear spindle]

Yep.

You cannot track the usage of UC, @lyric cedar.

[lyric cedar]

How to know if pubg deducted my uc?

Or someone hacked my account

[clear spindle]

You can check the in-game mail. Contact in-game customer service for further.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lyric cedar.

[lyric cedar]

On deduct of uc mail rec'd from pubg ?

[clear spindle]

If it's deducted you'll get an mail like, UC has been deducted for 'reason'.

[lyric cedar]

Ok thanks didn't receive any mail

[clear spindle]

^^

[lyric cedar]

Ok thanks

[clear spindle]

You're welcome.

[tawny zodiac]

Bro how to hack pubg
Me : Impossible

[hollow mountain]

I cant change my region bcz its not showing in my pubg client 😭😭

[night cloak]

It is because your account was created in EEA region

[hollow mountain]

How i change this

[night cloak]

you cant

[hollow mountain]

Ok any solution 🙄

[half kiln]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @half kiln. Remember to read through #faq before asking questions in the support channels.

[half kiln]

Every time I download pubg mobile on a particular phone, it gives out temp bans

[polar marsh]

@half kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

Can any one help me plz any admin dm me

[night cloak]

State your issue here

[static lantern]

why i got banned? i have normal version

[polar marsh]

@static lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

I get a banss for 4 days it is for using vpn or any 3rd party when the 4 day finish it showing i got banss for 10 years for violating regulations

[polar marsh]

@stone moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow mountain]

@night cloak @night cloak any solution bro

[night cloak]

no
It is not possible to change your region Duse to GDPR Laws

[surreal nacelle]

@night cloak

[hollow mountain]

Ok well my account was hacked last year can u help me regarding this issue

[night cloak]

ask him if all the conditions are met
Or something suspicious might be happening in his account After clearing that he will be ranked

[surreal nacelle]

all condition met otherwise what is the point asking support from here

[night cloak]

Or some suspicious activity might be happening in his account After clearing that he will be ranked

[night cloak]

Contact customer service

[hollow mountain]

@night cloak ok which one

[night cloak]

Contact customer service

[hollow mountain]

Rank

rank

[mellow mauve]

how do we get an invite code for the beta?

[night cloak]

Check Pinned message of this channel

[surreal nacelle]

Are you sure that cuz earlier you said that info in ranking page diffrent for user to user but it is same.Your answers are not to the point looks like

[mellow mauve]

thank you

[night cloak]

sorry my bad
If you are unraked after all conditions are met some suspicious activity might be happening in his account After clearing that he will be ranked

[rigid linden]

5242936284 character id
父īMøzezī父 character name

May i know what is the reason to ban my acc for 10 years i didnt used any hack nothing i just plugged my charger in my phone and boom id got banned wtf

[polar marsh]

@rigid linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

post it in #media not here

[wintry turret]

Is the royal pass crate achievement fixed or still glitched

[jade nest]

You will be able to complete that from next update@wintry turret

[surreal nacelle]

another thing just to clarify what are the social accounts meant in that info Is it FB & Twitter only and not gmail or mobile number linked accounts ?

[robust grove]

hi

[night cloak]

Can someone help me

[sand grove]

Im so tilted over this in game support

just not responding at all

[night cloak]

Help anyone

Aye is there anyone here that can help me or is the “support” channel also broken

[wind hill]

@night cloak hi, what i could help you with ?

[night cloak]

Hi

[jade nest]

Refer to #faq 5.4

[night cloak]

So I was in a metro royale match and the game wouldn’t let me move so I restart the game and it wouldn’t let me back in and I lost my items and was wondering if I can get them back.

[sand grove]

its super annoying because I have a hacker constantly getting into my account and I can do anything

[jade nest]

No you cannot get them back.And metro is in beta therefore there are bugs.You can report them in #old @night cloak

[night cloak]

Ok

[jade nest]

If you have provided them the details they have asked then they will get back to you soon.

[sand grove]

that was the problem I wasnt able to give the correct information when asked such as the names and such because I couldnt type their name and they changed my name to arabic too

I have to go online everyday to make sure they are not trying to unbind my accounts

[midnight swift]

May i have an admin to help me

[jade nest]

You can just copy your in-game name and paste somewhere and then you can again copy and paste that in the support chat

[sand grove]

I figure taht out after but support wasnt giving me a chance to give info again

[jade nest]

Start the conversation again from beginning

[sand grove]

im sorry if i seem aggressive rn just really frustrated

[sand grove]

How do i start new convo

[midnight swift]

My account got banned yesterday for 30 days , and we have pmco , the reason was top up from unauthorized websites. But i dont use any websites i only use in game top up .
Anyone can help

[polar marsh]

@midnight swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand grove]

i tried sending the msg but not getting a reply

[jade nest]

Start a new ticket and start a fresh new chat with them.You can refer to #faq 5.3 on how to contact them.

[sand grove]

it doesnt say how to start a new ticket tho

[jade nest]

Just start a new conversation like you did the first time

[sand grove]

I go to setting click chat and then contact them

its just the same chat

and no option for new chat

[grizzled cosmos]

what Ican do to unlinked my account by gmail

[jade nest]

Close that chat.Or also you can start new from The loading screen.

[sand grove]

alright i will try that

[jade nest]

Enail? Or google play?

[sand grove]

and is there a way to block someone thats not you friend?

I want to block out the hackers

[grizzled cosmos]

email

[jade nest]

Email Unlinking option isn't available for now as it is still in beta phase

[jade nest]

Just click on profile and choose block

[grizzled cosmos]

someone has hacked the account and linked it with his email and Twitter

[jade nest]

Contact in-game customer support for account related issues.@grizzled cosmos

[sand grove]

i cant find the block option in their profile

[grizzled cosmos]

Thank you

[jade nest]

Let me provide a screenshot to you.Hold on@sand grove

[sand grove]

alright

[jade nest]

Here

[sand grove]

not friends with them

i removed their friends

[jade nest]

That is the only block option i know available in-game and also on the world chat.
I don't think there are other blocking options

[sand grove]

alright thank you

[light minnow]

L

[robust gorge]

Hey

My acc was banned

[polar marsh]

@robust gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[turbid moth]

Pubg mobile india launch date

[mint glade]

hello @sand grove @light minnow @robust gorge i have missed 2 crucial matches in one particular map why is that my team in uae region erangel and sanhok we are in top 5....after 2 minutes we start to join the lobby and 10 minutes pasted but we didn’t get any lobby we missed our matches how can we play this ?

[feral forge]

^ refer to this message. @turbid moth

[mint glade]

@polar marsh i tagged the wrong people please help

[polar marsh]

@light minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
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[muted lichen]

I received a message " account has been logged in with a newer version

[mint glade]

@feral forge help please

[feral forge]

contact the in game customer service via login page.

[muted lichen]

I cant talk with customer service!

[mint glade]

hellooo heloo i need help @feral forge

no one is answering my questions

[feral forge]

@mint glade sorry, im not sure about it.

[mint glade]

did you read my comments? please i need some answer what should we do we missed matches it can effect our rankings what is this

[grizzled cosmos]

how ican unlinked account from email

[mint glade]

@feral forge whom should i ask ?

[alpine flower]

wait for someone who knows to reply

[supple yew]

I need help about server my server is mistakenly changed from middle East to Asia how can I change it back

[alpine flower]

wait another 60 days

[feral forge]

@muted lichen start a new conversation. only the customer service can assist you with account related issues.

[surreal night]

When PMGC registration will start

[zealous coral]

Is here any option to unluck extreme fps? Without using gfx tool too also

[storm flume]

Use of unauthorized third-party software or methods, @zealous coral, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[feral forge]

@surreal night check out the pinned message in #pmco

[supple yew]

I need help about server my server is mistakenly changed from middle East to Asia how can I change it back

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @supple yew.

[zealous coral]

In codm i can play easily with high settings and in pubgm not its pretty annoying

[uncut crag]

#questions at the beginning of the game Metro Royal, 2nd map, I hit the wall, it was a bug. I sent an error, then clicked "settings" - "exit to the lobby". I've lost all my gear. how do I get it back? the bug is not my fault.

[jade nest]

No you cannot get them back.And metro is in beta therefore there are bugs.You can report them in #old @uncut crag

[thin estuary]

is it possible for me to be banned for a week? what can cause this

[feral forge]

illegal operations in game.

[thin estuary]

Examples

[uncut crag]

I reported it because I couldn't move. but on the 2nd map, if I'm killed , I don't lose my gear. does everything in the backpack disappear?

[jade nest]

Like playing with Cheaters, using 3rd party apps etc.@thin estuary

[jade nest]

If you exit or you get kicked by the game then yes,you will loose everything no matter the map

[uncut crag]

Sadly, I took a long time to earn my equipment...

[jade nest]

Play,earn and buy them again.All the best

[feral forge]

misuse bugs, usage of 3rd party apps including vpn, teamup with enemies, harming own teammates too. @thin estuary

[thin estuary]

Thank you guys

[cursive pulsar]

VPN isnt allowed?

[opaque patrol]

Is there a way to see when did my account get created

[jade nest]

Refer to #faq 3.19

[uncut crag]

ty

[jade nest]

Check your achievements date.Example the last one from This screenshot

[opaque patrol]

Aight, thx

[tender torrent]

Hey can anyone help me?

My friend got banned for 1 year because of illegal top-up, but he was falsely bannee

[polar marsh]

@tender torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic parrot]

Hello, i have 10 years ban, by shooting to leg. Can you fix it? My phone mi 9t my id 5206235224, mi wi-fi Flat139 or Flat139 5G or cellular MTC country Russia

[polar marsh]

@cosmic parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[kindred warren]

Hello, is it possible to block an account for trying to sell?

[tacit quest]

Hello

PubgM eSports please response The 3rd party Tournament License

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @kindred warren.

[clear spindle]

@tacit quest If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:
https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

Wait patiently for them to contact you after applying.

[tacit quest]

@clear spindle bro I waited 2months

They dont responding

Please help

[clear spindle]

It's not something we're dealing with.

Only option is to wait.

[tacit quest]

Is It Off?

It's showen submit success

2months ago

@Rock47#7038 plzz help😓😓

[clear spindle]

Wait, that's the only thing you can do.

[tacit quest]

@clear spindle which? Tell me plz

For fast response

[clear spindle]

^^

[tacit quest]

@clear spindle can you share

The Estimated maximum time of response

[clear spindle]

No ETA.

[tacit quest]

Oh😓

For high level Tournament hosting

There is no Unlimited Card

In shop

Of PubgM

:(

[low cloud]

Can someone tell me how can I fix this problem

[clear spindle]

Are you sure it's for commercial purpose??

[tacit quest]

In our country there are A1,VENOM,INES,FS many Teams

They Couldn't play with normal card

[clear spindle]

Please contact the in-game customer service from the login page [ Help ], @low cloud make sure your login methods are safe.

[night cloak]

Is my acc ever gonna get unbanned 🥺 been like 4 days please tell me I’m not banned for 10 years for shooting feet in tdm, it was my main 😔 <@&639889499718942720> andI don’t know why I can’t @ error

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​