questions

[night cloak]

I'm in Italy and my friends play it quietly

why do my friends play with it ???

Solve this problem beta version

[mortal apex]

Hello! Only a few devices can get access to play it. It will be optimized,as soon as possible.

[night cloak]

when do you solve problems? ban everyone instead of solving all errors in this game !!!

[low forum]

Здравствуйте мой аккаунт заблокировали из бага в командном бою насмерть через карту лобби меня попросили стрелять по ногам заблокировали прошу пересмотреть бан.
Мой ник: gardaJONY

Hello, my account was blocked from a bug in a team battle to the death through the lobby map, I was asked to shoot in the legs, please review the ban.
My nickname: gardaJONY

[polar marsh]

@low forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[covert atlas]

I got rename card at level 10 ....I collected it some years ago and I tied to change my name today..I entered my name and click ok..but not changed my name and my rename card was gone🙄

Hello no budy here?

[shrewd crescent]

Help me get hacked I'll give you any proof

[mortal apex]

Hello @shrewd crescent! Which login methods do you use?

[shrewd crescent]

Vk

I have hacked the page in the VK and thus the account in the pubg mobail

[stone wedge]

I need help. I was automatically changed to Krjp server from Asia server because of room glitch. Please help me

[shrewd crescent]

@mortal apex I wrote an appeal to the mail but there is no answer for a long time, please help me

[mortal apex]

Did you hack the page or the hacker take your account, @shrewd crescent?

[shrewd crescent]

@mortal apex No, my Vk page was hacked,and my pabg mobail account was linked to the Vk

[mortal apex]

Hello @stone wedge!
Please refer to this format,and then and report it in #old:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[shrewd crescent]

@mortal apex I can provide any proof that the account is mine,it is very dear to me and I want it back

[mortal apex]

Please contact the Customer Service for further assistance. Refer in #faq 5.3. @shrewd crescent.

[short dew]

any support available ?

[shrewd crescent]

I do not really understand where and how to write can you explain?

@mortal apex ?

[night cloak]

state your issue

[mortal apex]

As already mentioned above, you can contact the Customer Server in-game from Login Page or go to Settings,then Basic and then bottom on the left,u will see the Customer Service option. @shrewd crescent

[shrewd crescent]

Okay, thanks

[short dew]

is using Vpn to get lower ping ban able ?

[stone wedge]

I have been stuck in Krjp server for around 1 and a haft months because of room match glitch. I have always been in Asia server. My friend suggested me to use discord. I contacted customer service but they didn't respond.
• id 5131261189
•Ipad (7th generation)
•Wifi
•Usa

[night cloak]

yes you can get a ban

[night cloak]

report this in #old server will be changed in batches
after reporting be patient

[brave tusk]

hello

[short dew]

ok but when i don't use vpn i get ping 100 but with vpn ping 20

[brave tusk]

i have account banned 10y id:524282487

[polar marsh]

@brave tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

but the anti cheat system detects VPN as a 3rd party app and you can get a ban

[shrewd crescent]

We are sorry but we cannot recover the game progress if the Social Media account linked with your game is permanently deleted. We suggest you contact the respective Social Media for a possibility of account recovery. If you are able to recover your Social Media account, you would be able to regain your game progress by signing into the game immediately.

[glossy sable]

Well, you got your answer.

[shrewd crescent]

Yes, but I was wrong there is no my theme

I don't feel so good

[vivid comet]

Plz help

[shrewd crescent]

I know that they are already boring,but I made a mistake by clicking the wrong place I had a link to the VK and the iPhone game center. I wrote an appeal to the post office but there is no response for a long time

[latent stump]

Hello, for 3 months now I have not been able to resolve the issue of blocking an account in fairness, due to an account blocking error.
Can anyone help me ?!
The money invested in the account and 14 Royal Pass were lost due to an error in the blocking algorithm in the game on the TDM library card.

[junior ibex]

Hello, my account was blocked from a bug in a team battle to the death through the lobby map, I was asked to shoot in the legs, please review the ban.
Device: Samsung Galaxy S8+
Id:5937531311
Wi-fi:TP-LINK_11C6
Country:Uzbekistan

[polar marsh]

@junior ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[latent stump]

I do not know exactly what I am blocked for.
Indeed, out of 8 points of the "User Agreement", I have not violated any ...
Who can help me?

[night cloak]

Refer to Subpoint 2.12 in #faq we cant help you with account suspensions

[latent stump]

Who should I contact? I never got a clear answer in the appendix.

[night cloak]

Use the fair claim option

[polar marsh]

@latent stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cobalt onyx]

Dear PUBG mobile developer team, 2 months ago they stole my facebook account and accessed my pubg mobile account. Since the other party kept my password, phone number and e-mail not on my Facebook account, the other party was constantly logged into my account and I could not prevent this situation. When they first logged in, they prevented me from entering the account by increasing the version of the account and then they were banned from the 3rd party for 10 years. During this 2-month period, I constantly applied for in-game support, presented all the evidence, but I was unfairly banned because they could not initiate a transaction. I request my account to be reopened as soon as possible. I wish you good work.

[polar marsh]

@cobalt onyx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak gale]

Good afternoon, i got a problem. The fact is that my facebook page linked to my account was stolen. and now someone is logging into my account. I cannot unlink the page, since it was linked recently. Please help me with this problem

[night cloak]

the account that you want to unlink should be linked to the account for 21 days after that only you can unlink it

if i reach lvl 36 now then when my rank would be showed?

plz reply my question

[night cloak]

Refer to subpoint 3.11 in #faq

[vivid comet]

Can i use this voucher in pubg global?

Please reply

[empty summit]

<@&639889499718942720> , I have one question about TDM glitch. Can harmed players wait for help in this year probably, or there is not any chances due to complexity of this bug?

[bleak gale]

but the fact is that even after that I will not be able to unbind, because when they come from that bind, the unbind process is canceled. and from this page someone is constantly logged into the game

[vivid comet]

Hello anyone?

[night cloak]

why my rank is not showing

my rank is lvl 35

[night cloak]

Refer to subpoint 3.11 in #faq

[night cloak]

Go to settings of facebook and select Security and login There you can see the devices logged in to your account you can log them out from there

and change your password

[bleak gale]

I no longer have access to the facebook page

That's why I ask you to help me with unlinking the Facebook page from the game account

[night cloak]

bc

dark knight

[night cloak]

Contact Customer service of facebook and try to regain access to your account

[bleak gale]

I tried to restore access to the page, but I could not do it, because the one who stole my page changed all personal data and the phone number and email linked to the page

[night cloak]

Can you login to your game account

[crisp forge]

Hello, My id has been banned because of buying RP from midas buy! Why is it? Pls need help!

[polar marsh]

@crisp forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak gale]

Yes

I also wrote twice in support of the game, but they did not help me

I can provide any confirmation that this is my account

[night cloak]

since the unlink process is being cancelled you will have to Do something to regain your social media account back

[bleak gale]

i can't get the page back in any way

for this very reason I turned to you

[night cloak]

Contact customer service and tell them your issue we dont handle account related issues here

[bleak gale]

how can i contact them

[surreal lynx]

Is this glitch ? Or you can really get this much shards

[fallow mason]

You can get that

Not glitch

[rough hatch]

guis ...plss help me to change back my server....pubg..... 1 guis send me invite to play and him use south america....after finish game.... ! my server change same south america....want to change back europa...to play

[fallow mason]

Unfortunately you can't change before 60 days

[night cloak]

Report it in #old Include your ID

[surreal lynx]

Can you really get 29 shards in one crate?

[jade nest]

No, that is just a visual bug@surreal lynx

[surreal lynx]

Ohk

[jade nest]

Check in other character crates.You can compare and get your answer yourself

[narrow ice]

Hey , i have a bug with uc buying
My money pulled out and no uc in my account
Can I get a uc buying recipe or something ?

[normal fulcrum]

@short galleon I think you're being mistaken here. Players on higher fps device has no advantage of guns or movements. The only advantage they have is a fps advantage. But that too can make a huge difference in a cqb or face paced games

[narrow ice]

How to talk with admin?

[normal fulcrum]

UC is deducted when you purchase from an unofficial site or using unofficial method

[narrow ice]

Not unoffical site

Can I have private chat with you?

[coral cedar]

Hello, i want Middle East support

[night cloak]

You can join MENA server the link for it is available in subpoint 3.1 #735483472432594994

[narrow ice]

@normal fulcrum
Can I have private chat with you ??

[normal fulcrum]

Sure

[narrow ice]

Can you add me ? I cant

[wraith pollen]

How to get beta version invitational code

[narrow ice]

@normal fulcrum
??

[lime nexus]

Hello please tell me how to change the src version back to original cuz hacker changed it before so whenever i login it says account has been logged in with a newer version

Also now hacker has no more access to my pubg account as in game support unlinked his google play account

[cedar pewter]

Can someone tell me how to fix?

[celest shadow]

Go to your Events > Recommended > Beta Test Invitation. Once you generate your link code, you will be able to install the beta version.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cedar pewter.

Please contact the customer service via the in-game settings for further assistance, @lime nexus.

[cedar pewter]

But I can’t log into my account to do so 😂

[celest shadow]

You can contact the customer service via the login screen. There is a Help option on the top-right of the menu.

[cedar pewter]

Ok ty

[twilit rune]

Any idea when will the server reset be done again?
those who got their servers changed because of the room bug
(the moderator did enlist my ID)
maybe I am just getting impatient to push my rank in the original server. . .
my apologies
and thank you

[digital tusk]

@arctic radish send the vid to @storm willow I can’t as i have 8MB limit

[storm willow]

@digital tusk answered IN DM

[arctic radish]

alright

[celest shadow]

Please report the player using the report function in the game, @night cloak.

[cunning escarp]

So is Anti aliasing problem fixed??

[night cloak]

my lvl is 36 why my rank does't show

plz help me

😩

[little moat]

@celest shadow @sick shale hi sir l have been Banned yesterday for 10yrs and i haven't played with any type of cheating programs and i can prof that , i have been playing on this accuont from season 2 , plz help me.

[polar marsh]

@little moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow light]

i m fasign restricted area error

[brittle spear]

How can i delete account?

[vivid comet]

Can i redeem this voucher in pubg global please reply i messaged 2-3 times but no one replied

[wind hill]

What do you mean by this ?

[normal fulcrum]

Sorry for the delay. You can use the play points to purchase in-game items as long as the game is available in play store in your region.

[silver skiff]

@brittle spear give it me instead

[chrome nova]

Могли я отправить жалобу на игрока, который обманным путём украл вещи?

[jade nest]

Use English@chrome nova

[chrome nova]

No

Could I file a complaint against a player who fraudulently stole things?

[jade nest]

Yes, near your local authority

[chrome nova]

he tricked into meto royale took 6 body armor

[jade nest]

Report him through ingame report for that.And it's not our mistake if you loose anything with your own foolishness

[chrome nova]

thanks for calling me stupid, you are the best

[hallow gulch]

i-

[short galleon]

bruh

[muted jewel]

Having matching issue eu server. Two days now. Taking too long to get match.

While in a team with cross server player.

[jade nest]

Make sure whoever is the leader has turned off other unnecessary option like Match By language,Hot/steady drop to get faster matchmaking @muted jewel

[muted jewel]

We did. Finally we get a match by kicking out cross server teammate. Apparently we had to match with same server player 😔

Thanks anyway

[hybrid tartan]

Hi, I was wondering if there is a possibility to buy skins from previous RP? Such as faces hair styles or other skins.

[night creek]

where will community review banned people

[polar marsh]

@night creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Yes,but only when they are available

[hybrid tartan]

How should I monitor it? Can I set the settings to alert me when they’ll be added again?

[wispy hill]

I have been conq for one week in a row, yesterday i was 380 rank and today i am 416 why I don't have my conq?? I was always lower than 500 rank, i was online when the day changed and my position was 380! So yes i was inside the 500

[jade nest]

Yes,you can mark that item as your favourite with the heart like symbol.And you will get a reminder of whenever they are available

[jade nest]

That's because you might have dropped below 500 during the rank reset at 00:10 UTC and might have gone back to top 500 if someone lost their points and you were not able to observe that

[hybrid tartan]

What about faces and hairstyles from season 4 to 5?

[jade nest]

Faces and Hairstyles are actually an RP exclusive reward,so they are only going to be available in RPs,even if they give that reward again then it is going to come in crates just like all previous seasons reward

[broken quail]

@jade nest nice😂

@jade nest big people know me ?

[jade nest]

#pubg-mobile #chat exists

[hybrid tartan]

Is there a chance that a market place will be added to the game? A similar one to cs go market.

[jade nest]

You can provide your valuable suggestions in #old .
And talking about market place,it is already available,you can buy some outfits,skin with UCs from shop itself

[hybrid tartan]

I mean the one between players themself.

[jade nest]

You can gift other players too,but only few outfits.
But if you are talking about sharing the skin which you own,then I don't think it will be added ever,as people can use trading for irl money and it also will increase the chances of scams within the game

[hybrid tartan]

Thanks for a good answer!👍

[night cloak]

Hey guys how much does the company game take time to get an email from them ??

[jade nest]

Email regarding what issue exactly?@night cloak

[night cloak]

Umm

My account has been hacked so I need there help

I suppose you were answered by me right?

Yeah

Is it possible to download pubg from anywhere else, like not from play store

[jade nest]

@night cloak you will have to contact in-game customer support for that.Email is only for business purpose.

[night cloak]

Bro I did

[jade nest]

Yes,you can download from official site

[night cloak]

It didn't help

[night cloak]

Will it work in india?

[jade nest]

Refer to #faq 5.4 @night cloak

[jade nest]

Since the game is banned in India,i cannot help you with your issue

[night cloak]

Is my account gone forever ?

They asked you to wait 60 days right?

Yes they did

[night cloak]

Ohh okay, buy any chance do u know when is it coming back

[night cloak]

Wait for their response
make sure you check the conversation everyday

[jade nest]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

The conversation is delete

[night cloak]

Ok thank you 😊 for ur help

So I wait now ?

yes wait for their responce

Ok

Thanks again broskie

[coral cedar]

@night cloak I can’t access to Middle East. Can you help to get back my account because my account was hacked.

[silver bison]

I am having trouble getting into a game and I'm certain it's not because of my internet

[night cloak]

can you login to your account?

[opaque patrol]

Im i the only one who cant download the beta version (from events) i tried refreshing and it just redirects me to those virus pages?

[night cloak]

It might be due to low activity of players

[silver bison]

😞

[silver bison]

Yep

[opaque patrol]

Rip

[night cloak]

What do you mean my Virus

[opaque patrol]

Like those ads that say " Watch the video to get free 50$"

[coral cedar]

I was could and i was talked with support to unlike social media of hacker , but now i cant login to my account because the hacker he remove my all social media

I mean remove = unlink

[night cloak]

So now you cant login to your account right

[night cloak]

Hmm i didnt get those

[frosty badger]

Umm, is there anyone that ever got their account unbanned?
How do i make a request to tencent? i have the last game recording before got banned

[polar marsh]

@frosty badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opaque patrol]

Well now the page starts loading and then just stops

[polar pilot]

How to finish point crates collected in RageGear? For archivement

[coral cedar]

Yes, I cant .And I have all information to get back it.

[night cloak]

You need to have access to your account to do something even if you managed to unlink his account You wont be able to login back

[cold echo]

I got ban.. :(

[polar marsh]

@cold echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral cedar]

I was can and i was talked with pubg support but the hacker unlink my social media and gives the account band one week to make cant login and my social media was unlinked .. i have all purchased and all information to get back it. Please help me.

[night cloak]

Did you give customer service what they asked ?

[coral cedar]

Yes , but i surprised my account was unlinked mu social media and still social media of hacker.

[night cloak]

I didnt understand what you meant

[forest creek]

His social media is unlinked but hackers social media is still there

[coral cedar]

Yes

[night cloak]

@coral cedar Do you have any of your social media linked to the game?

[sleek umbra]

Hi ! Writing you in hope that you will help ! I’m a pubgm player since season 5 .Couple days ago I have got banned cause of the stupid bug that I didn’t know and didn’t have any idea .”The feet shooting bug” in tdm .I have a PUBG Instagram page you can check “Gun Movie” Also I’ve started my YouTube page for streaming pubgm.I’ve spent enough money into my account and I have friends who got banned too .I guess you guys fixed that bag but what should I do now !!??? I need to return my account I’ve got banned for 10 years for what??? I’m a content maker and I was enjoying doing my short frag movies now it seems like I’m getting ignored every time I want to reach PUBGM support team,seems like no one cares.But it wasn’t my fault .I’ve never cheat it used bags before .And almost every season I get conquerer title .It’s so unfair the way I got banned . Please help me and do something .I really want my account back. My ID 5356102661
Thank you !

[polar marsh]

@sleek umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral cedar]

It was but right now no.
I’m was talked with pubg support form my account when i was able to login. and i was answered all questions of support but after one day I can’t login to my account.

[night cloak]

Since you dont have any of your account linked to the game You wont be able to get back the account
Even if you manage to unlink hacker's social media How will you login back to your account?

[polar pilot]

How to finish point crates collected in RageGear? For archivement

[forest creek]

@night cloak isn't there a way for programers to do something about that?...they made codes and that codes can be copyed

[eager otter]

Can Anyone Play Pmco In One Device From Different account, different Region?

[coral cedar]

I have all the information proving that it is my account

[forest creek]

I don't belive there is nothing they can do...They can but they not want

[night cloak]

wait for Esports moderators to answer you in #pmco
Dont spam it everywhere

[forest creek]

Look this

Now tell me why they can't do this?

[night cloak]

you got it from yt right?

[forest creek]

Yes so?

[coral cedar]

Yt got it from pubg mobile

[forest creek]

Exactly

[night cloak]

didn't they show how to do that ?

[forest creek]

There is no more that option

In question fies

I have new account I don't understand why they can't copy old acc on my new one...while I was waiting customer suport patiently hacker tooked my other social media acc and I lost my acc forever

[coral cedar]

You mean all my trouble and my expenses that I spent on the game are gone? Where is the real non-customer service !!!

[night cloak]

Try telling them that all your social media accounts are unlinked from the game and you cant login

[forest creek]

He will end conversation with receiving an answer that there is nothing they can do about that

[coral cedar]

In discord I can’t talk with pubg support?

[night cloak]

no

[coral cedar]

Exactly

[night cloak]

That is the only way

Hey do you guys know what is causing this message? @here

[coral cedar]

That is the way to hacker unlink my social media 😞

[forest creek]

For ordinary plaers is only way (loosing account) but for youtubers have solutions always. They have speci al person to deal with it. That is nice

[coral cedar]

Yes, Unfair policy!

[night cloak]

Just for your Information
Protecting your social media linked to PUBG Mobile is your responsibility
it is almost impossible to hack a social media account or that hacker have to be a Highly Professional
If your account is hacked you can contact customer service ans state your issue only they can help you This is a community support channel you will only get community help you wont get any technical help only customer service handles account related issues so please dont argue here

[coral cedar]

It seems that I have understood wrongly because the social media has not been hacked. I was linking to my phone number and the game center, and the hacker was entered through my phone number. I spoke to the support to change the phone code, but the loss of time with them, I lost all means of entry, even my phone number, I can no longer enter through. Thank you

[night cloak]

it was for other guy

[coral cedar]

No just for me.

[coral cedar]

I told you i have all information to get back it.

[night cloak]

Hi! Someone has logged in to my account from another device. I changed all my passwords and made sure that doesn't happen again. But the problem is that they've changed my server from Europe to Middle East and unless I'm in a team with my friends, I can't play on Europe. Any help or suggestions?

[night cloak]

How can someone Get into an account through phone number without you knowing

[night cloak]

what happened?

3 games and when a game got finissed this happened

[forest creek]

I agree my responcibility I can't say otherwise. My social media wouldn't be hacket at all if PUBG MOBILE isn't ask me to link my social media or in the other way I will not be able to play game with friends.I was playing on guest account until then...I spent more then 1000€ on my acc and game don't protect customers account as they should be protected since they earn a bilions.

Sorry for sliding out...I didn't mean to argue it is just my heart hurts and feels so emphty like I lost part of me. I just want to try everyting to bring my account back

[coral cedar]

I was saved the number and pass in not book. and I was talking with support but the solution was not so late that I lost everything. Why focus on this point and leave the important point that I have everything that proves that it is my account? !!

[night cloak]

no i meant how did he get the password of your account?

[coral cedar]

I was saved the number and pass in note book

[night cloak]

so do you know the guy who is using your account?

[coral cedar]

No

are you kidding me? If I had known him, I would not have spoken to you and go and take my account from him.

[night cloak]

nothing can be done from here contact customer service again and tell them your issue more clearly Do what they say

[night cloak]

Please?

[night cloak]

wait for the cooldown

[coral cedar]

Ok thank you

@night cloak i want Arabic discord

[night cloak]

Link is available in Subpoint 3.1 #735483472432594994

[coral cedar]

It expired can you check the link of mena

[night cloak]

ok check DM

[night cloak]

Please someone give me the pubg mobile beta discord channel link

[night cloak]

That server is not public you have to apply for beta But the program is closed now if you apply and get selected you will get link

[short galleon]

my game sometimes crashes after a match ended can reinstalling help or fixing client?

[night cloak]

refer subpoint 4.7 in #faq

@robust horizonone
what is going on pubgm the unlinked my twiiter and gave the hack full access to the account

[short galleon]

tyyy

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

any support here

[hallow gulch]

Can you be more specific with your issue

[night cloak]

Greetings with PUBG Mobile, my account has been hacked recently, and I contacted customer service and did not send all the bills, or when I created or invoices with more than 2000 dollars, and after it was confirmed that the account returned to me about 10 hours later, the last method I could access was canceled The account is by way, either now I cannot access the game because everything has been canceled by customer service instead of canceling Facebook

[sharp owl]

hi, what is this?

I never donated to pubgm

[random rain]

My PUBG account Lost

[snow moth]

My account has been hacked by Twitter and a hacker has uploaded a version of the game, and I cannot log in. Please help as soon as possible.

[exotic fractal]

Hi! ,
I'v connected my "Pubg" account with my gmail and my Twitter account long time ago,
But unfortunately, my Twitter account has been stolen
So I'm afraid that someone can steal my pubg account by my stolen twitter account
Is there anyway to just cancel the connection between my twitter account and my pubg account?!!

[compact tinsel]

how do you people get your twitter accounts "hacked"

simply use 2FA

[night cloak]

dame there no one even answer here

[compact tinsel]

probably cause no one understood what you are trying to say

[jade nest]

Contact in-game customer support for account related issues.

[night cloak]

@polar marsh does not care about our problems in game . all they care about the money in your wallet

[jade nest]

Kindly, contact in-game customer support

[compact tinsel]

took you some time to notice eh

[polar pilot]

@jade nest How to finish point crates collected in RageGear? For archivement

[compact tinsel]

you can't

unless they bring back the crate mode

which is not in the game right now

[jade nest]

@polar pilot you cannot complete that mode for now.Just wait for that mode to be available again

[night cloak]

can i get support about game for peace

cant get rid of 900 ms

[polar pilot]

Yeah I know but how 😅

[jade nest]

Contact in-game customer support and state your issue more clearly.

[jade nest]

This server provides support only for the global English version of the game

[jade nest]

You got banned for purchasing uc from 3rd party sources.
Contact in-game customer support for further inquiries

[jade nest]

That mode might be available in future.You can provide your suggestions on that particular mode in #old

[polar pilot]

But do you know how to complete the archivement if the mode is available?

[night cloak]

whenever i activate vpn and go in game its still same

like no difference

or even worse

why?

[compact tinsel]

dude simply collect the crates lol are you r3tarded

[night cloak]

vpn isnt working

for me

[night cloak]

I did everything was right but they unlink my twitter instaed Facebook and gave the hacker ful access to the account tell me what should I do no one even answer or say something or we just have to pay for pubg

[jade nest]

Yes,you just have to collect point crates which gets spawned on the Ragegear TDM

[night cloak]

or our problems God slove it

[short galleon]

using a vpn might end up getting you banned, its not suggested using a vpn while in a match or to log in.

[night cloak]

why doesnt my vpns work

[night cloak]

but i need better ping -_-

[night cloak]

thats gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Shh

thats gofiex tool

not vpn

breh

[short galleon]

you usually dont get better pings by vpn

and no

[night cloak]

wym

what

[short galleon]

the anti cheat system might detect vpn as a third party app, and ban you

[jade nest]

You will have to contact them again and tell them that they unlinked the wrong social media.And ask them how will you get your account back.Their reply would be the final regarding your issue

[jade nest]

Refer to #faq 3.19 for further information regarding vpn usage.You can also contact in-game customer support if you think you won't be penalized for using vpns

[faint swan]

What spec needed for 90fps

[velvet oak]

I have lost my twitter account and someone continues to attempt to log into my account. How can i unlink the twitter account.

[jade nest]

You can use google to search that or you can also ask that question to other members in #pubg-mobile

[night cloak]

it has been closed because when I open the game with twitter it gives me new account

[abstract pawn]

Guys , what should I do if I got banned because of the bug in TDM, and In-game support doesn’t reply me? Help me please!

[polar marsh]

@abstract pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi is there a problem with facebook login?because when i try to access my pubg account using facebook it just says your request cant be processed

[short galleon]

i've tried it like 30 minutes ago the facebook login was fine

idk rn

[night cloak]

Hmm

[jade nest]

Try recovering your Twitter account first.And also contact in-game customer support regarding the unlink process of the hacked social media.Take help from this conversation

[night cloak]

I tried for a few days keeps just showing the error message

[jade nest]

Please restart your game/phone,also clear cache of your game.Hopefully that works.Also if you still face the issue change your DNS and try logging in again

[short galleon]

maybe use a dns?

[night cloak]

Ok ill try

[velvet oak]

I am unable to recover the twitter account as all information has been changed, including email, username and password.

[jade nest]

@velvet oak Tell the customer support that the hacker linked his social media in your pubgm and you want it to be unlinked as soon as possible.
Please refer to conversation which i sent above

[shrewd crescent]

Please ban the account id 5339797192 as it was hacked and no one can help me with this.I can provide proof of this

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @shrewd crescent.

[shrewd crescent]

But there is no my hacking theme!

[night cloak]

It keeps showing this message

[short galleon]

do u have the facebook app?

[night cloak]

Yes

[short galleon]

its logged in there right?

[night cloak]

Yep

[short galleon]

[rich quartz]

Hi i cant spectate players its glitched !!!

[jade nest]

Plz download fb app from app store and try logging in from there

[short galleon]

she have it

[jade nest]

A screenshot would be more helpful

I am pretty sure,i am not blind.I can see that the fb opened is in browser@short galleon

[short galleon]

lmao

[compact tundra]

Hello

I dimt speak english wery well

I don't*

Русские есть?

[storm flume]

Please do not use languages other than English, @compact tundra. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hmm ill delete and reinstall the app

@jade nest bro you did not answer me

what should I do

[jade nest]

You will have to contact in-game customer support.only they can help you with the account related issues@night cloak

[night cloak]

@jade nest where I can contact with them

[jade nest]

Contact them from the loading screen@night cloak

There is a help option above repair button

[night cloak]

it says we can not help you if you do not have access to the account

[jade nest]

From here

@night cloak ^^

[night cloak]

I will show you

[rich quartz]

!!!

@jade nest i send it

[jade nest]

A min plz

What is your device specifications@rich quartz

[rich quartz]

Redmi 9

[jade nest]

That is happening to you in all games?

[rich quartz]

Yes sir

[night cloak]

@jade nest look @sick shale look

[jade nest]

Repair your in-game client or reinstall your game

[vernal vessel]

Why our matchmaking not working ? It's taking forever

[rich quartz]

@jade nest i try it like 10 times same problem

[tranquil surge]

Hello, the situation happened that i go lobby 4×4 . I was invited to play 1 on 1. When i started to shoot on the enemy, there were no damage and then opponent ask me to shoot on his legs. The next minute i was banned of the game. Please can you rewatch my ban because i played for 2 years without any cheats and problems and i donated some money and dont want my money to disapear. Thanks for any answer. My id 5342339651

[polar marsh]

@tranquil surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

You already reinstalled your game?

[jade nest]

Can you plz share the conversation from start?

[night cloak]

@lime juniper Why you do not even answer Do you have a feather on your head?

[tired dune]

any news about anti-aliasing problem ? now it 23 with this problem

i can't play the game

[rich quartz]

@jade nest yes i installed and reinstalled the game many times this start to happen after they updatet the anti cheat system it been like this form since the past season like 2 months ago

[tired dune]

@lime juniper

[sick shale]

No ETA, @tired dune Be patient and don't mention CT members please.

[thin estuary]

hi, my friend is trying to recover a hacked account, and the support asks for a date approximately from when he started playing he took the oldest date and the support appears as wrong and closes

ends service and does not help

[night cloak]

you do not help

[sick shale]

He must provide correct information, @thin estuary.

[tired dune]

@sick shale i be patient more than 23 days

[night cloak]

@sick shale I have been saying my problem since two hours and non of you help me

My account has been hacked
@admin

[tired dune]

Unfortunately you have known about the problem for more than 23 days without finding a solution

I haven't played a game since last update because of this

[sick shale]

@night cloak We cannot help with account related issues.

[celest shadow]

You can still play the game with the anti-aliasing graphics option turned off. Feel free to keep an eye out for #news in case of an update in regards to your inquiry or an in-game patch.

[night cloak]

@sick shale all you know just set and listing to spotify

[tough bloom]

@sick shale I ment that can i use two different accounts in one device

[night cloak]

so who is can help me

[thin estuary]

On his Facebook, he has the first time he has logged into the pubg the date approximately from when he started playing and sent proof of payment and support does not continue due to the start date of the game.

[sick shale]

Customer service

[sick shale]

Yes but be advised account sharing is against terms of service.

[tough bloom]

Not sharing, both the accounts belong to me and always been used only on a single device and that's mine.

[night cloak]

they say we cant help until I log in to account how can I log in if the account hacked explain to me

[keen pecan]

@sick shale I need help with my ping.........i always get high ping, my game is always laggy

[sick shale]

Yes, Unfortunately it's not possible to recover your account if you have lost the access, @night cloak Refer to subpoint 2.8 in #faq for further information.

[tired dune]

is like play with mobile whit 10fps

i can't play like that when i have iphone 11 pro

[thin estuary]

@sick shale

[tired dune]

I'd rather not play than get on my nerves because of a problem

[sick shale]

@thin estuary Start a new conversion and try again.

[velvet oak]

@sick shale Someone hacked my twitter account and has access to my account. I'm unable to remove this or access my twitter as all information has been changed regarding the account.

[tough bloom]

Lmao pinged both community team and moderator

[tired dune]

The rest of the players also enjoy this feature, but we owners of Apple have to wait a month or more

[sick shale]

@night cloak You need to contact customer service to solve newer version login issues, Please don't mention CT and Moderator role for such questions.

[keen pecan]

<@&481161015728406538> i need help

[tough bloom]

@night cloak sir if you have logged in once in newest version then you won't be able to login to any other previous versions.

[night cloak]

bro I know the date of creation of the account and I have all the receipt for purchase

[wraith lodge]

@sick shale hello, i was banned today for 1 day and i got qualifications tomorrow on pmco, nd is it possible to play w bronze rank?

[polar marsh]

@wraith lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Also i told to them but no things were going well but if you help me to told them

[hallow gulch]

refer to point 4.9 in #faq

[night cloak]

But this is lastest version

[keen pecan]

<@&481161015728406538> <@&639889499718942720> I need help with my high ping issue

[tough bloom]

Lol everyone pinging community team and moderator

[sick shale]

Stop mentioning Moderator and CT role please, @keen pecan.

[keen pecan]

Yeah these bots are crazy

[celest shadow]

Hello there. Please contact the customer service of your social media account for further assistance.

▫️ https://help.twitter.com

Once you have recovered your Twitter account, you should immediately contact the customer service in the game.

[keen pecan]

@sick shale then fix my ping

[sick shale]

If you have experienced higher ping than usual lately, please submit this survey to help us easier look into the matter:
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[knotty pumice]

Okay

[keen pecan]

I've done the survey already.......nothing happened

[night cloak]

@sick shale dm me please

[tough bloom]

Contact your internet service provider

[velvet oak]

All the information of the account has been changed, including username, email and password.

[sick shale]

@keen pecan Fix your internet please.

[keen pecan]

My Internet connection is good

[keen pecan]

It's the game not my connection

[celest shadow]

None of that matters as long as you contact Twitter's support. If you are able to provide them with an accurate e-mail that was previously linked to that Twitter account, they will recover it for you.

[night cloak]

@sick shale bro I know the date of creation of the account and I have all the receipt for purchase

[formal minnow]

what to do if you have lost the social network permanently? how do I log in to the pubg? 5593024737
Country Russia
Phone Honor 8 a

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @formal minnow.

[keen pecan]

Since I updated I started having high ping

[hallow gulch]

I'm afraid no one here wil be able to help you as we provide assistance not immediate care, do contact customer support.

[lime juniper]

Yes?

[celest shadow]

You will need to contact the customer service for further assistance. This happens when your account has been compromised and accessed by an unauthorised person.

You may also want to check if your linked social media accounts has been accessed by anyone recently.

[keen pecan]

I néed to talk to moderator then

[night cloak]

Finally you answer bro you are the only one can help

[hallow gulch]

I can see that, but the mods gave you an answer to your solution.

[glossy sable]

Oh look, cute people that keep on asking the same question.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @formal minnow.

[keen pecan]

Nope I've contacted customer support, I've filled the survey

[onyx dagger]

Did they respond, @keen pecan?

[glossy sable]

We can not help you any further.

[hallow gulch]

Be patient, you'll get a reply soon.

[keen pecan]

No

[night cloak]

bro do you know how I spent on the account more than 12000USD

[celest shadow]

Please remember that the moderators of the server are community members just like you, and we would not be able to assist with such a matter. You will either need to contact your Internet service provider or share your concern about your latency issues in #old.

[keen pecan]

It's been a week

[onyx dagger]

May I know what is the issue, @night cloak??

[night cloak]

my account hacked and I"m no longer available to log in and he unlinked all my facebook and Play game and twitter

[onyx dagger]

You need to recover your Twitter account first, @night cloak. As you'll need to have access to your Game account in order to do something.

[night cloak]

he unlinked all my social media

[heavy vortex]

unlinking takes 7 days.. where were u😐, sir

[tough bloom]

It's not possible to unlink all social media at once

[night cloak]

I did I contact with customer services but they unlink my twitter instead facebook

[onyx dagger]

You should've told them.

[tough bloom]

Then 21 days to unlink another social media account

[night cloak]

I swear he unlink Email and Twitter in tow day

[onyx dagger]

It is important that you state the issues to them correctly.

[tough bloom]

Not possible

[onyx dagger]

It takes 7 Days to Unlink, @night cloak.

[night cloak]

I can give you the ID and username to make sure if you can

[tough bloom]

And another 21 days to unlink another social media account

[onyx dagger]

I see.

[night cloak]

that is why I"m here I want to know how he did it

he changed the version of the game he made it 1.2.0.99999

[onyx dagger]

It is not possible, @night cloak. Please contact the Customer Service of the Social media in question, and recover the access of it.

Either ways, he cannot unlink any of the linked emails/social media accounts-within 2 Days.

[night cloak]

he unlinked them and link account with new Social media accuonts

[onyx dagger]

You need to have access to your Game account in order to do something. 🤷

[night cloak]

explain to me how he made the verion of the game 1.2.0.99999

[night cloak]

if I do not how can Ido that

[onyx dagger]

Please contact the Customer Service of the Social media in question, and recover the access of it.

[tough bloom]

@night cloak not possible bruh why are you lying
Tell the truth you may get help then

[keen pecan]

Besides how can I delete my pubg account

[night cloak]

I swear I"M saying the truth and why I would lie

[onyx dagger]

You'll have an option to delete your Game account in the game settings, @keen pecan.

If you don't have, you may just abandon the game account.

[night cloak]

yes all of them

[keen pecan]

@onyx dagger where in settings

[tough bloom]

You are saying something which is not possible

[onyx dagger]

Via the in-game settings -> Basic, @keen pecan

[keen pecan]

@onyx dagger okay

[night cloak]

do you want me to give you the ID of the account

[onyx dagger]

Near the Customer Service option.

[unreal knot]

Ah, sorry to interupt, but I'm having a problem logging into my account. It got hacked and the only links I have there are Facebook and my email. I reset my passwords already, is it too late to recover my account?

[tough bloom]

What I don't wanna get into all this

[night cloak]

so who is can help me

[tough bloom]

If you tell the truth then you may get the correct assistant here

[night cloak]

he unlink Email and Twiter in tow days

[twilit rune]

@night cloak nobody can help you here other than the in-game customer supports

[onyx dagger]

As you have got access to your Game account, @unreal knot, I believe that it is now safe. I suggest you to unlink the Facebook account, and then link some other social media account.

[night cloak]

@lime juniper are you here?

[night cloak]

can we talk

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[tough bloom]

Come in dms

[celest shadow]

We understand your frustration of losing access to your PUBG MOBILE account. No one has the ability or power to unlink a social media account within the time frame you mentioned, which was 2 days. The unauthorised person modified the game's files rendering you unable to access your account, hence the "Account has been logged in with a newer version..." notice is displayed.

Please follow the instructions provided by our moderator @onyx dagger above. You should first identify which linked social media account that was compromised and hacked by the person, then contact the customer support to recover your account from the hacker. Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[night cloak]

not right

[night cloak]

can you send me because I cant send to you

[celest shadow]

Then we cannot help you any further, sorry.

[native coyote]

Could there be an update sometime in the near future that will only improve performance and provide optimization? (This isn't a Royale Pass update, think of it as an intermediate update, Because the game becomes more and more unable to play on devices that we could play before.) Whether this will happen or not depends on Pubg Mobile. Take a look at what I said and think. It doesn't matter if you answer. I know Pubg Mobile wouldn't do such a thing but I wanted to write anyway. Oh, that HOPE never ends. Thanks

[twilit rune]

he is just telling you they cannot do anything here about that @night cloak

[night cloak]

so where I can get the help

[onyx dagger]

Feel free to share your Feedbacks and Suggestions, in #old, @native coyote.

[twilit rune]

@night cloak in-game supports team, otherwise, there is nobody else in this world who can help you out

I am sorry for your loss mate

[night cloak]

I will show it says

[onyx dagger]

This is for you, @night cloak. We are sorry for the loss. You may now move channels, as you've been answered about this.

[toxic prairie]

omg guys i just playing runic power i kill whole squad with uzi on bildings near school

[native coyote]

I sent so many over there, just wanted @lime juniper to see one last time

[night cloak]

just wait

[celest shadow]

Awesome to hear that, @toxic prairie! Congrats, feel free to use #pubg-mobile to share this achievement!

[teal estuary]

How to unlink my twitter acc immediately from my acc pubg bcs my acc has been hacked, and that hacker always login with that twitter acc, please help me 😭 please i need help

[celest shadow]

Error always read #old, worry not.

[toxic prairie]

@celest shadow oh sorry i write it here it wont be happened again

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @teal estuary.

[celest shadow]

No worries!

[native coyote]

I know that..

[hidden compass]

@lime juniper im still need your help please dm me

[teal estuary]

How?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hidden compass. Remember to read through #faq before asking questions in the support channels.

[twilit rune]

@teal estuary login in the Twitter
google > How to revoke access or remove an app
remove your pubg mobile data from the Twitter
start the unlinking process from the game

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @teal estuary.

[leaden cargo]

give me officila gameloop link

[unreal knot]

Oh, I can't log in though. I hadn't connected my game account to the account that got hacked, so the only things I have connected are my email and facebook account (with reset passwords), not able to log in at all due to the "account has been logged in with a newer version...". I take it I'm not able to get my account back? I apologize if this is out of your control.

[lime juniper]

What device do you have?

[onyx dagger]

It is in the pinned messages of #emulator-support, @leaden cargo.

[toxic prairie]

i have one problem on livik sometimes i cant use scope on M4

[teal estuary]

No i cant bcs that hacker already changed all password and username

[twilit rune]

bro when is the next server reset being done?
the ones who got their server changed because of the room-bug
(the moderator enlisted me 4 days ago)
I am patiently waiting for it to push my rank in this season in my original server (Asia)

[teal estuary]

If i can hack that acc back em

[onyx dagger]

Could you please record and share a short video of the issue here, @toxic prairie?

[toxic prairie]

yeah sure when that happened i will love to help

[keen pecan]

Are you kidding me?

[celest shadow]

Is it the 6x Scope?

[leaden cargo]

whare is this

[twilit rune]

sometimes I cannot make my 6x into 3x
I am not so sure why that happens. . .
any solutions?

[onyx dagger]

If your servers did get changed due to the bug, you may report it in #old, with your in-game ID. And if have already report ed regarding that, please be patient.

? @keen pecan

[toxic prairie]

yes and after i equip 6x i cant open scope on red dot too

[storm flume]

You can now access #emulator-chat and #emulator-support, @leaden cargo. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You now have access to #emulator-support.

[storm flume]

Hello, @toxic prairie!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please refer to this, Safet.

[toxic prairie]

ok i will ty

[keen pecan]

I didn't see the delete button, I contacted customer support and they said I can't delete my account

[twilit rune]

yeah, maybe I am just running low on patience, I'll wait
I really want to play the game xD
I am just unable to because of my current server. . .

[onyx dagger]

Them you cant.

[twilit rune]

and then RP stuff to reach 100, it's just me getting frustrated

[onyx dagger]

Feel free to abandon the account.

[native coyote]

redmi note 9

[onyx dagger]

Ah, i see.

[keen pecan]

How about un linking it?

[onyx dagger]

Hold on.

[rich quartz]

Spectate glitch

[silver bison]

I accidentally changed servers and now every game I play is laggy, can I do anything about it?

[teal estuary]

How to change server as soon as posibble bcs my server has changed bcs of the room, i cant to play pubg with that server, lagging bcs of that server

[onyx dagger]

You may change it after 60 Days, @silver bison.

[celest shadow]

You cannot delete your PUBG MOBILE account unless it was created in one of the European Economic Area regions.

[onyx dagger]

Please do report the issue in #old, with your in-game ID, @teal estuary.

[keen pecan]

Seriously?

[onyx dagger]

Might be your internet issue.

[rich quartz]

@onyx dagger nope

[leaden cargo]

ok i access it but in pin no link/

[silver bison]

So I'll have to stick with the laggy games for 60 days? Best I'll stop playing until that time finishes

[twilit rune]

ahh well, fingers crossed
I hope mine will be done soon
(since it was enlisted 4 days ago by the moderator)

[keen pecan]

@silver bison you can play in your server

[onyx dagger]

Hold on. @leaden cargo

[keen pecan]

@silver bison if your friend who is in ya server invites you........it switches to his server

[silver bison]

Ok

[onyx dagger]

You should've been careful with those settings.

[lime juniper]

Got it. Thank you for the feedback. We are focusing on optimization with every update. There was recently a big focus on the new Android mechanism that lets players manage the resources to decide what to keep and what to delete. There will be even more focus on optimization with future updates (this is important to our players and to us), but as a general note, keep in mind that it is normal that games keep getting updated and devices outdated.

[keen pecan]

@onyx dagger you're one rude fella you know

[night cloak]

Why can I not view the stats for the server in?

I’m in lobby by myself.

[storm flume]

Please avoid going off-topic, @keen pecan. You may have unrelated conversations in #chat.

[twilit rune]

is it possible for us to get the same mechanism and skins as the 'Game Of Peace?'

[leaden cargo]

ok

[onyx dagger]

Try restarting the Game. @night cloak

[keen pecan]

@storm flume how?

[native coyote]

I understand, thank you for your interest.

[onyx dagger]

You may have unrelated conversations in #chat, @keen pecan. This is a Support Channel. ||And I'm not Rude||.

[night cloak]

Ye. Nob me should’ve assumed. Thank you. ❤️

@onyx dagger why you do not even answer or explain

[keen pecan]

Support channel that can't provide everyone's support

[onyx dagger]

You're very welcome, @night cloak cutie. 🤗

You've been answered above by Piston, @night cloak.

[brisk spruce]

where to write about unban?

[polar marsh]

@brisk spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

did you see the picture above

[onyx dagger]

You've been answered by Piston above.

[night cloak]

where

[unreal knot]

My account got hacked and I only had facebook and my email connected to the account (no game link), I reset the passwords for both links, I still receive the "Account has been logged in with a newer version" when trying to log in. Is it too late for me? Sorry if this is out of your control.

[onyx dagger]

Here, @night cloak.

Do you have the access to your Game account, @unreal knot?

[night cloak]

it was not right

[onyx dagger]

Then we cannot help you any further, sorry.

[unreal knot]

If you don't mind me asking, that's the link that one can add to the links that says "game" right?

[onyx dagger]

Sadly, I did not understand what did you mean, @unreal knot. :(

And, I asked if you're able to access your Game account at the moment.

[unreal knot]

Oh, I'm sorry! Unfortunately, I'm not the best at explaining things. I am not able to access the account that got hacked due to the "Account has been logged in with a newer version".

[onyx dagger]

Ohh.

I get it!

Please do contact the Customer Service regarding this, as we cannot do much about this, here, on Discord, and only they can help you with Account related issues.

[unreal knot]

Ah, thank you very much! I appreciate your time and hope you have a great rest of your day MaoKai!

[onyx dagger]

Same to you, and you're very welcome, cutie. 🤗

[vivid comet]

My Question is can I use this voucher in PUBG Global or not please reply in Yes or No

[onyx dagger]

Hold on, @vivid comet.

[vivid comet]

Ok but please reply in a while

[jade nest]

I did reply you that the voucher which you are showing is not usuable in pubgm global.
Its mentioned pubgm:taiwan there since you have Taiwanese play store

[onyx dagger]

Hello there, @vivid comet!
Yes, you can.

[vivid comet]

Wait what

You both are replying different things

[cobalt crest]

I want to change my region to Pakistan but I am not getting the verification code please help me I have tried many times

My pubg id : 5410243783

[teal estuary]

Same like my brother acc has been hacked, but my brother link with the game acc but the hacker can login with his twitter acc, sadly to say his acc twitter has been changed with another username and password, how to get it his pubg acc back org how to unlink his Twitter acc immediately?

[jade nest]

Email is still in beta phase.Therefore you might face issues with it.So plz try again later also report in #old

[night cloak]

It seems pointless to talk here because no one understands here @lime juniper @celest shadow @onyx dagger and you do not say something you do not know about

[lethal cove]

my account has been ban saying that i used a hacker but i didn't can you check my last games id : 5608855410

[polar marsh]

@lethal cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cursive pulsar]

can i test patch 1.3.0 beta version?

[jade nest]

Go to Events->Recommended->Test server.If you get a invitation code then you will be able to get beta 1.3

[cursive pulsar]

it doesnt give

[jade nest]

@cursive pulsar refer to this message
#questions message

[teal estuary]

How to unlink immediately from social media, i have contact customer service but it didn’t help

[cursive pulsar]

maybe that link is for older because it is for v 1.2

not 1.3

[jade nest]

No,it has been updated already

[cursive pulsar]

ty

[jade nest]

If you didn't get the code,then you might get it again sometime later when it's released for testing for more people.@cursive pulsar

[cursive pulsar]

thank you very much you are sooo sweet helper

[jade nest]

If you have access to both social media linked in game.Then you can Unlink one of them manually in 7 days itself.
However if you got hacked/stolen/ then in-game customer support will at least require 60 days of time to verify if the ID in concern belongs to you or not before taking any actions on your problem

[vivid comet]

@jade nest @onyx dagger
You both are saying two different things which one to follow?

??

[jade nest]

Wait for him to reply you,as for now don't spend your points.I am not a staff here so you can take Taichi's reply as final.I can be wrong.@vivid comet

[vivid comet]

So can i tag taichi?

[jade nest]

I am sure he will get back to you when he is available

[vivid comet]

Ok

[normal fulcrum]

@vivid comet I guess I have already replied to your question previously

[normal fulcrum]

Please refer to above message @vivid comet

[night cloak]

I have this problem with log in pubg How can I fix the problem while I'm up to date

@olive dove

Speak in Arabic if you want

[olive dove]

This means your account has been compromised and you have to contact in-game customer support for further assistance.

[night cloak]

O noo

[olive dove]

Only english allowed in this server.

[night cloak]

Can you give me email of pubgm support plz

[olive dove]

Sure, here u go:
[e-mail]

[night cloak]

Chokran thank you so much

[olive dove]

You are welcome. 👍

[vague cobalt]

Hello, I would like to change the mail of my account, since I do not use the old one, Thanks for your attention!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vague cobalt.

[vague cobalt]

the support service constantly closes the dialogue

[potent gorge]

Hack / id : 61312076183

[storm flume]

Hello, @potent gorge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[brave steppe]

What's pubg mobile admin's ID discord

????

[olive dove]

how can we help you?

[potent gorge]

Thank you 🌹

[brave steppe]

My Pubg account has been blocked and I wanted to open it if there is a way

[polar marsh]

@brave steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

If you mean you want to change your email ID (not social media like Google Play Games) then it is not possible. Email once linked cannot be unlinked

[grave pelican]

Hello Company pubg mobile, I do not know why my account was suspended, even though I have not committed any question to your laws. I hope that you will respond to me as soon as I need my account and I cannot spend my day without playing. I hope that you will pay attention to my request and wait for your reply impatiently.

[night cloak]

Country Ukraine
ID: 5187678381
PC device

Root out about the reason heel shooting

[hallow gulch]

@grave pelican You can refer to this . (didn't ping btw)

[polar marsh]

@grave pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Good evening, if you read this, developers of pubg mobile, please, shake me off, I beat me banned on January 30 because of shooting on the heels (BAGA) I PLEASE to be banned here is my id: 5187678381
server Europe Country Ukraine
ID: 5187678381
PC device

[vague cobalt]

I want to change the email address through which I logged into pubg mobile, from [e-mail] to [e-mail] @normal fulcrum

[normal fulcrum]

As I said above @vague cobalt, email once linked cannot be unlinked. So we cannot help you regarding that. You can still use social media account to log in to your account

[vague cobalt]

Ok thanks

[hallow gulch]

Contact customer support regarding account matters.

[night cloak]

There bots answer and not moderators

[normal fulcrum]

@night cloak We apologise for the issue you have faced. You details have been recorded and customer support team will look into the issue soon. Thank you for your patience

[night cloak]

Well, thank you all the atoms have already thrown applications for rosban, just put a lot of energy into my account and wanted to get a rosban

[normal fulcrum]

Rest assured, the account will unbanned if the reason for ban was a bug @night cloak. We are, unfortunately, not able to provide a TAT for resolution. We request you to please be patient.

[night cloak]

I assure you that the reason (BAG) and I hope for your understanding and the soonest unban (=

[night cloak]

Forgive me for my no patience, but you can tell me when the atoms can unban me, I'm already tired of waiting, I'm waiting already from Monday

[olive dove]

#pmco

[night cloak]

pubg I came from mobile to mobile amusement park in Turkey pubg ban eaten assistance

I have an inquiry about pmco
How many points are required to qualify for pmco
How can I ensure my team qualifies I request a prompt reply

[normal fulcrum]

Please use #pmco for that query @night cloak

[jade onyx]

Jheu

[night cloak]

Forgive me for my no patience, but you can tell me when the atoms can unban me, I'm already tired of waiting, I'm waiting already from Monday

[jade onyx]

Someone hacked my account through Facebook

[neat remnant]

Is that an actual feature or its a glitch?

[jade onyx]

I'm trying to unlink it, but the hacker keeps getting in

Someone hacked my account through Facebook

I'm trying to unlink it, but the hacker keeps getting in

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jade onyx.

[jade onyx]

What can i do ??

[storm flume]

Hello, @neat remnant!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Forgive me for my no patience, but you can tell me when the atoms can unban me, I'm already tired of waiting, I'm waiting already from Monday

[olive dove]

contact in-game customer support.

[neat remnant]

I mean is it even a bug? Or it supposed to be like that?

[olive dove]

sorry we can't assist with account related issue, if you already submitted a report about your issue please remain patient till you get contacted.

[olive dove]

it is a bug.

[jade onyx]

I did not receive any response

[olive dove]

I am sure if you contacted them you will receive a reply.

[jade onyx]

How long will i wait

[cloud moat]

Can I request one thing?

[olive dove]

The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply with a kind reminder.

[olive dove]

sure?

[jade onyx]

Okay thank you so much

[cloud moat]

I am playing pubg mobile start session 5 ago and I am trying many time spend uc and opened crate but still I am not get m416 glacier skin why can anyone explain me

[short galleon]

5 years ago?

[cloud moat]

Yes

[cloud moat]

Oh sorry man I maens session 5

😋 😩

[olive dove]

getting in-game item is totally based on luck and no one can interfere with this.

[opal knoll]

5 years??

Hum

I been playing for 7 years 😎

[cloud moat]

😋

[short galleon]

im fine with my desert storm skin no need for glacier or something

[cloud moat]

It's ok

[surreal turtle]

Anyone here mods?
Not able to find this date what to do?

@sick shale

[sick shale]

How can I help you?

[surreal turtle]

I had connected Facebook in game then recently I unlink it. And connected new I'd cause of some problem.
Now I have to unlink email.
And they ask for registration date of game.
So I don't remember old registration date of Facebook
New is 19/12/2020
So will it work?

This showing in social achievement

[sick shale]

No, You need to remember the first one

[surreal turtle]

How can I remember the exact date

I have both login what else they need me to prove.🙏

[cloud moat]

I mean there is not an event in Spin, will next season m416

[sick shale]

@surreal turtle Find a way, I can't help you, Such details are hard to get so customer service can verify that you're the owner of this account.

[sick shale]

Can you elaborate

[night cloak]

Who can answer me when the developers start rozbane on this (BAGU

[surreal turtle]

How do I do that@sick shale old fb account removed now.
Added new one.
I have both login-Facebook and Twitter

[night cloak]

Who can answer me when the developers start rozbane on this (BAGU

Somebody hacked my acc and got me banned i recovered my email what can i do ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Was it you who told me to email midsay or whatever its called? To jog your memory I was talking about getting a the free skin from the website and I couldn't because it said it was busy. Well an email delivered to me saying it failed -____-

Who can answer me when the developers start rozbane on this (BAGU+

[sick shale]

@night cloak What's the problem

[sick shale]

I cannot help you with that

[night cloak]

The problem is that I was banned for this bug, which is now popular and I already write everywhere and it doesn’t come to me well, what do I do, tell pazhalusta

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cloud moat]

Please give the Joker Spain event again?

[sick shale]

@cloud moat I don't understand you, Can you elaborate please

[cloud moat]

I want one skin for m416 galcair or fool I am spend many time uc but I not get this

[sick shale]

It depends on luck...

[cloud moat]

Ok

[cloud moat]

My luck very very bed

[storm flume]

Please avoid going off-topic, @cloud moat. You may have unrelated conversations in #chat.

[cloud moat]

Ok sorry

[rose star]

Hey

Does IPAD VIEW APP cause ban

I'm afraid to try it and get banned

[sick shale]

@rose star Any modification of game files is a violation of terms of service and punished accordingly.

[rose star]

Sorry but many I know many people use it and they didn't get banned

[sick shale]

If they're not banned yet that does not mean it's allowed.

[rose star]

I know I know but I wanted to make sure

[upper palm]

Hi all, a while ago received an invitation to be a beta tester, the message erased with the code given to join, is there any way to get a new code?

[rose star]

Ok thanks 😊 @sick shale

[mystic needle]

How can I change my region in the game, i changed it by accident while I was using a vpn app and now I’m stuck on usa 🇺🇸 for 60 days??? Can i change it earlier???

[sick shale]

No, There's no way to change it before the cooldown period ends, We also don't recommended usage of VPN. Contact customer service for further assistance.

[olive dove]

You should see the test server tap in the event section, if you are not then you are not invited to this beta testing phase.

[iron steppe]

there is a group that sell hacks @sick shale

[upper palm]

Awww 😢 thanks for your help

[mystic needle]

@mystic needle yeah I know that about vpns, but I’ve never been using it while I was playing pubg I forgot to turn it off, and when I entered the game i had this pop up so I went there brainless and changed my region, I realized what i did after I changed it

[sick shale]

Check this message:
#news message

[inner night]

(Problem) i don't receive any verication code containing message as i want to change my reign , currently mine is France but i want it change to pakistan ,it shows pakistan option in change option but don't receive any kind of code.

Server : Asia
Country : Pak
character id : 5598317047
Internet : Storm fiber

[robust grove]

cannot Get Verification code on phone num.

why

[sick shale]

Try again later and contact customer service for further assistance, Be advised that 3rd login method is still in beta and it may not work properly.

[robust grove]

but i can’t receive any code

[robust grove]

Can you please help me

[sick shale]

Read the message please.

[silver bison]

I'm unable to get into solo metro royal matches. What's going on?

[robust grove]

yes i understand. I recently Login Same Num and password but. right now its Not work. its say incorrect password

[pearl blaze]

Hello when im playing a lot of times my joystick blocks and i cant move whats the solution please my device : realme6

[sick shale]

Report the issue in #old with a video recording.

[night cloak]

@sick shale can you help me with pmco qualification ?

We are playing om germany server

[sick shale]

Ask in #pmco and be patient, No need to mention anyone.

[night cloak]

Ok thanks for answer

[pearl blaze]

One of my accounts has been hacked and i send to the costumer services they dont answer

[feral forge]

please be patient. you may refer to sub point 5.4 in #faq

[fathom stump]

I got banned for no reason, i litteraly downloaded it from appstore (unfair)

[short galleon]

ur iphone?

bruh

thats so weird

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @fathom stump.

[soft minnow]

Somone can help me?

[sick shale]

We can't help you in any way, It can't be canceled.

[marble zodiac]

since 8:05 pm we were trying to get in and there was no departure in PMCO

[hallow gulch]

Send PMCO related queries in #pmco

[jovial ether]

<@&481161015728406538> how can I fix this even I UPDATE my PUBG MOBILE ?

[hallow gulch]

Redirected you here and told you not to tag the moderator role, but please contact customer support for anything account related, like such.

[sick shale]

@jovial ether This issue can be solved through customer service. Contact them please

[abstract wadi]

That is a possible account theft, click on the OK button and then on the Help button on the top left.

[wide stump]

Hello ich need some help please

[hallow gulch]

Yes ?

[night cloak]

Is there a glitch where the server is locked in rooms? I would click on Europe in a tdm room and it wouldn’t change servers for the other players. Do you know why?

[wide stump]

Your account has been stolen

My*

I mean Pubg acc

[hallow gulch]

Do you still have access to it

[wide stump]

Yes

My iCloud account

Game Center

[hallow gulch]

Make sure you're the host.

[night cloak]

I would be the host of the room and the server wouldn’t change for the other players.

[hallow gulch]

You lost access to your apple account, the one linked to your game ?

[wide stump]

The thief entered through Twitter

I have my Game Center

I can only log in Game Center

The thief enters through Twitter

And I have videos and pictures about my Pubg acc

Because I’m a streamer

[hallow gulch]

If this is related to the server changing bug then please do report it in #old, but mind me asking. Are you on cooldown for changing servers ?

[velvet oak]

The in game support service is asking me to include a screenshot of payments receipts. How do i upload these, as there are no visible options?

[hallow gulch]

Unlink twitter, if not you can refer to subpoint 2.8 in #faq for better explanation on how to deal with an account loss.

[hallow gulch]

are you on android or ios ?

[velvet oak]

android

[night cloak]

Yes I am but other players have experienced it too. They haven’t changed their servers at all. Been happening a few times now.

[wide stump]

That can’t help me

[hallow gulch]

You can check your purchase history by going to your playstore > account > purchase history

@velvet oak

[hallow gulch]

I'm afraid your only solution is either unlinking twitter so that the hacker can no longer access your account, or text customer support for direct answers.

[velvet oak]

I know, the problem is uploading those screenshots.

[hallow gulch]

If other players are experiencing the same issue then this is the well known bug, feel free to report it there.

[night cloak]

I've been playing the game since season 4, but when I restarted the game after 4 seasons, even if I got the rewards, it was all gone. What is the reason?

[night cloak]

Alright, I appreciate it

[night cloak]

?

[hallow gulch]

We're currently in season 17.

[hallow gulch]

You can Convert your screenshots on imgur. (and ofc send the links to CS)

[green anvil]

is there a channel/way to report teamers in PMCO qualifiers?

[sick shale]

@green anvil No, you need to report them through Email, Ask in #pmco for further assistance.

[green anvil]

thank you @sick shale

[weary cosmos]

How can i get beta test code?

[surreal nacelle]

At what time conqueror rank update?it says UTC 00:20(utc + 5:30 local time)my friend ranked 407 UTC 00:15(5:45 a.m local) but he didnt promoted to conqueror why?

[hallow gulch]

@weary cosmos Refer to this message.

[wary heath]

Hi PUBG mobile, I've seen this achievement in the beta version.
I just want to say it's too much to get 200 mythic pieces.
I mean Come on 200 mythic!
I've been playing since the first release of the game, and so far I only have 26 mythic pieces!
And don't worry I've opened all the Royalpass and I spent about $700
and what do I have? Only 26 mythic pieces!
I also hope that you will lower the price of (radio message) it worth 60 UC and that don't make any sense!
there is (Elite Communicator) Achievement that I should use 500 of them and that make 30 000 UC! we talk here about 400 dollars!
and please don't forget to return the Royal pass Elite Crates in the next season because there is a ( open Sesame) achievement associated with it، Which took me years to get 98 and it wants 100.
Please take a look at the request, Tanks

[surreal nacelle]

please use #old for suggestions

[wary heath]

@surreal nacelle
OK thank you dude

[fossil steeple]

Hallo my account now when i open i see this massage

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fossil steeple.

[fossil steeple]

Here you cant help me

[sick shale]

No, Only customer service can help with account related issues.

[fossil steeple]

Thank you

[verbal dust]

Clan mate got a 20 minute ban for some reason. Anyone ever have this happen to them or any indication of possibilities as to why? No information given just a 20 minute ban.

[polar marsh]

@verbal dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi team pubg when will pubg relaunch in India @everyone @polar marsh

[surreal nacelle]

??

[hallow gulch]

@night cloak Kindly read what's written in the mentioned message above. (sorry for the ping reb, forgot to turn it off)

[night cloak]

His game level?

[surreal nacelle]

75

[night cloak]

There will be a question mark option on the ranking page ask him to click that and check

Can we play pubg in India downloading from sites other than play store are servers working @everyone @polar marsh @sick shale
@hallow gulch

[surreal nacelle]

check what?

[night cloak]

Downloading from 3rd party apps/websites can give you a ban

[hallow gulch]

Refrain from blind tagging, and please re-read the message as we only provide assistance for the global version.

[night cloak]

Ok

[patent geyser]

My account was hacked, but I got it back.
My only problem now is that I cannot access my account because the hacker changed the game version to a fake version, and therefore when I try to log in, I get a message (account has been logged in with a newer version of the game)
I want you to solve my problem and return my account to work on the original version .. Please help me

[hallow gulch]

Please contact customer support regarding that matter.

[surreal nacelle]

??

[night cloak]

wait

[patent geyser]

i've been doing this for a week, but to no avail.
Always wait a whole day and then they send me a flowery message without resolution and close the conversation.
Then I have to open a new conversation and so on without any solution!

[night cloak]

ask him to click this

[patent geyser]

i've been doing this for a week, but to no avail.
Always wait a whole day and then they send me a flowery message without solution and close the conversation.
Then I have to open a new conversation and so on without any solution!

please help

[night cloak]

only customer service can help you
we cant do anything

[patent geyser]

i can modify the game files to a fake version of numbers (99999) and log into my account, but I am afraid that I will be banned!

[surreal nacelle]

could you plz tell me why check that and attach Screen shot of info after clicking that question mark?

[night cloak]

just ask him to click that he will get his answer

[night cloak]

no dont modify game files just contact customer service

[surreal nacelle]

by clicking that do different playes get different informations?

[night cloak]

yes

[patent geyser]

Can I give you my ID information and help me?
Because for a week I have been talking to support without any solution

[surreal nacelle]

ok thanks i ll tell him and get back to you.

[night cloak]

no we cant help you from here contact customer service

onlt they can help you

[patent geyser]

answer machine, Robot! no human respond

[night cloak]

Answer it correctly it will guide you to a staff

[earnest grove]

I have a proplem in my Account, Please anyone here to help ! I want to return my server to Europe.

[night cloak]

how did your server change?

[earnest grove]

@night cloak my little brother changed it Mistakely while he playing with my mobile

Please anyway to help me

[night cloak]

You have to wait till cooldown end

[earnest grove]

@night cloak I can't it's too much

[night cloak]

No other way

[earnest grove]

@night cloak but you're customer service and I heard that I have one chance when I contact you

Please anyway to help me

[night cloak]

it was before 1st december

[earnest grove]

@night cloak Ping is too much

[onyx dagger]

Hello there, @earnest grove. You may change the servers after 60 Days.

That is the only way.

[earnest grove]

And I'm charging my account every season please I want to return my server back

[unreal knot]

That's not possible under 60 days.

[earnest grove]

@onyx dagger I want to change my server to Europe by anyway or anything you want

[onyx dagger]

Sadly, that's not possible.

[earnest grove]

@onyx dagger Can you contact me with customer service of game please

I can't wait

[onyx dagger]

Feel free to share your Feedbacks about this feature in #old.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @earnest grove.

[unreal knot]

Oh, an update. I haven't been able to get my account back, but I have contacted customer service since then. Hopefully I can get my account back at some point. Thank you for the kind words earlier MaoKai!

[onyx dagger]

Let's hope for the best. :)

[earnest grove]

@onyx dagger Please I know that you can help me

[unreal knot]

Yes yes :D.

[onyx dagger]

Kindly refer to the bots message which has tagged you above, if you would like to contact Customer Service in-game.

[unreal knot]

Yeah, you just go to the little bar at the bottom right hand corner where you would open up mail and stuff, click on settings, and to the right of the log out button you'll see "customer service".

[onyx dagger]

Or via the Login Page.

[earnest grove]

@onyx dagger they are cancelling my conversation everytime

[onyx dagger]

Well, actually, you may change the servers after 60 Days, @earnest grove. Sadly, we cannot do anything about this.

[earnest grove]

Ummmm you can send me any email to pubg @onyx dagger

To contact with them

[onyx dagger]

[e-mail]

[earnest grove]

@onyx dagger thanks

[surreal lynx]

How to get beta of PubgM?

[feral forge]

@surreal lynx refer to this message.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @surreal lynx:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[surreal lynx]

Thank you

[onyx dagger]

You're welcome!

[magic talon]

I'm Unable To Generate The Beta Code

Help Please

[quiet rock]

Just wait

[jade nest]

Refer to this message.and also if you didn't get the code then that means the test server might have already got full currently.You can wait for some time until it gets Rolled out for some more people later after the 1st phase of beta testing.
#questions message

[magic talon]

I Got It, I Logged Back My Account After A Such Long Time Maybe 2-3 Months

[undone roost]

Hlo

How to generate pubg beta codes

[night cloak]

Refer this message @undone roost

[analog parcel]

Hi

[night cloak]

Hi
need help?

[analog parcel]

Pubg how to use gyro close range

Any tips and tricks

[night cloak]

use #pubg-mobile and you can ask others

[analog parcel]

Ok

[wide nova]

Can we get pacifist in livik?

Title pacifist

[fallow mason]

No in my knowledge

[distant sonnet]

Why am i still unranked please help

[night cloak]

refer to subpoint 3.11 in #faq

[jade nest]

Yes,you can get that title on any of the classic maps

[wide nova]

But why i dont get it?

I play solo squad

Livik

I search on google the said u can solo swuad

.-.

[jade nest]

You have to be on solo ,Platinum tier to get that title and win by 0 kill.

Not squad.Solo solo

[wide nova]

Ouh

Must plat?

[heavy vortex]

No need to Google when it's given in game 🙂

[wide nova]

Damm my kd

[jade nest]

Yes win in solo Platinum with 0 kills @wide nova

[distant sonnet]

I am higher tier than my friends an they get conqueror

[heavy vortex]

Platinum above*

[wide nova]

Lmao Cuz the last enemy were bot damm that luck

[jade nest]

Keep playing until you reach level 40 . 35-40 level is basically the duration in which your account is being going through security inspection.If your account comes clean, you will get your rank sooner or later.

[distant sonnet]

Thanks a lot i will reach ace in every tier and i will get conqueror

[wintry berry]

how did u get hier tier on public games?)