questions

[night cloak]

how was your account hacked ?

I don't now

Does he have access to any social media account of yours?

Not sure

You should contact Customer service and explain your issue

I did they say I have to wait 60 days

[thorny shuttle]

Same

[night cloak]

Which I can't

I have worked hard on it

[mortal apex]

So you did already contact the Customer Service in-game,if i’m not wrong,right?

[thorny shuttle]

I only have my google account linked and my google email with same as my google account

[night cloak]

Yeah I did

[mortal apex]

Can you provide a screenshot of your conversation, @night cloak ?

[night cloak]

No because is delete

So what should I do

I can't give it away

Or I can't banned it

Every time I try to login with new device error message saying account has been logged in from a newer version help

[night cloak]

You should contact customer service
make sure all your login methods are safe

[muted jewel]

Cant get any natch in europe or middle east squad

Any server problem going on guys ?

[teal dew]

is there a way i can find out when i first registered my pubg mobile account somehow?

[night cloak]

Go to settings of the social media linked during registration
open apps and websites
there you can find it

[teal dew]

thanks

[night cloak]

Emulator?

[teal dew]

what about guest accounts?

[night cloak]

Look for ingame achievements

[teal dew]

thank you!

[mortal apex]

As you already contacted the Customer Service and told you that it will take up to 60 days,kindly wait for their response, @night cloak.

[night cloak]

Nah

I will get it back in 60 days

[hot plaza]

Всем привет. Подскажите как аккаунт восстановить?

[jade nest]

Use English

[hot plaza]

I didn't log in to my account for a year, and my progress was reset to zero. how to restore?

[clear spindle]

Which progress, @hot plaza ??

[hot plaza]

Level, items

friends

[merry sandal]

Is your in-game username and ID affected as well? Or are they the same as before?

[pearl blaze]

My account has been hacked whats the solution

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pearl blaze.

[night cloak]

This might help you

[pearl blaze]

They dont answer !

[night cloak]

What did you ask them?

[cunning vector]

Peace. My account on the social networking site Facebook has been disabled due to the hacking and it will not return. My account in the game is linked to it. I lost access to the game and customer support refused to help me. Why did I tell them that I can guarantee my ID card and they refused?

[clear spindle]

If you do not have the access to in-game, please contact the Facebook's customer service.

[umbral bay]

Hello i need help i can't change my Signature on my PUBG Mobile Profile

[sick shale]

@umbral bay Use less characters.

[storm flume]

Please do not use languages other than English, @hot plaza. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hot plaza]

I logged in to my account via facebook. For a long time I did not log in, and now I do not log in to the old account and created a new one.

[umbral bay]

Like how much?

[sick shale]

Less than 32

[patent geyser]

hey please i need help .. my account was hacked and i recover it but i cant login and i recived messgae about ( Account has been logged in with a newer version of the game ) help me please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hot plaza.

[sick shale]

You need to contact customer service to solve newer version login issues, You can contact them by clicking on Help at top-right of login screen.

[patent geyser]

i did but they didn't responde

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @patent geyser.

[patent geyser]

they didn't answer

[elder root]

Hai , my friend’s account hacked by someone. How to recover back the account? He login by facebook and now his fb was banned

[golden talon]

Hi there I was trying to contact pubgm support in the game to unlink the email account but they are asking me for screenshot and there isn’t an option to send pictures as you can see

[elder root]

Hm can someone help me?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @elder root.

[sick shale]

You may upload your screenshot on Imgur and copy it's link.

[patent geyser]

i did but i have no respond

[elder root]

Hm

I need some help due to my friend’s account

Facebook got banned because hacker posted nudity

[sick shale]

@patent geyser Be patient please, Make sure to use a proper language and select the correct answers.

[sick shale]

PUBG MOBILE is unable to assist you if you have lost access to a social media account that is linked to your game account, Refer to subpoint 2.8 in #faq for further information.

[fallen rampart]

Hai , my account hacked by someone. How to recover back the account? I login by facebook and gmail. Now my facebook was banned but gmail is working property

When i tried to login my account it shows that my account banned for almost 10 years

I need help. :pleading_face:

[polar marsh]

@fallen rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Be patient please, An expert will contact you soon as mentioned in the last response.

[elder root]

But the hacker can login to the account

[sick shale]

How is that possible?

[elder root]

Yes , the social media got ban by fb. Just now i see the account online

[burnt pier]

Hello there
I want to be invastegator
I requested to be at the game app but it tells me that I need to rise my rank to be accepted
My rank now the 400 at the EU server in squad and my level is 76
Can you help me to make me invastefator?

[sick shale]

Contact customer service in-game for further assistance please.

[elder root]

How ? I cannot get the answer

[sick shale]

Your accuracy of reports does matter aswell.

[burnt pier]

I have many account banned that I reported
Ok How can solve this now is easier than befor to report someone
Do I have a chance to make it right again?

[sick shale]

Keep trying, The best players will be taken..

[warm pilot]

hey using gfx is legal?

[storm flume]

Use of unauthorized third-party software or methods, @warm pilot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[warm pilot]

that's what i was asking

[honest relic]

HELOO

[night cloak]

Do you need any assistance?

[candid palm]

Hello dear my Twitter account was hacked by unknown people and the person took To Twitter and added his phone number to my game and now I can not log in to my game except via jemel

How do I remove the interconnecting in the game?

[night cloak]

Contact customer service this might help you

[candid palm]

Dear I reached out to customer support, but they didn't want me until 60 days later, and the hacker is running different programs to play so that my game is exposed to the band for 10 years.

[night cloak]

waiting for 60 days is the only option because customer service gets a lot of requests and they have to deal with every single one of it so please wait

[tired fractal]

everyone saying they are getting banned hacked and everything but if you would just play the game normally and not attempt any glitches you wouldn't get banned in the first place.

[untold iris]

greetings can anyone help me with a link-account issue?

[night cloak]

State your issue

[untold iris]

I had my pubg account linked with my facebook, I unliked it in order to link with my apple

now i wanna link my fb account again to my pubg and i can not

i also have my fb account linked with a second pubg account but i just deleted it. It wouldnt let me link my fb account with my first pubg thats why i try to link it with another acc

[night cloak]

@night cloak hey are you there?

[night cloak]

yes

i got the hacker

and i contacted him.

then?

he's say me to give uc for him

[snow moth]

لقد تم اختراق حسابي ب تويثر

[storm flume]

Please do not use languages other than English, @snow moth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

or else he will not give back my account.

so i'm done.

Did you try contacting Twitter?

i'm not playing pubg anymore

[night cloak]

no results from them.

No dont loose hope Try contacting twitter customer service and ask them support again

now that's his account.

or you unlink your twitter and delete that twitter account permanently

i can't contact anyone, coz he changed email and password to his own.

so you cant login to your twitter account?

nop

and i created new account for dm him

[night cloak]

means dm my previous account.

try contacting customer service of PUBG mobile and ask them help the will tell you what to do

he's saying that he will not give back again.

[night cloak]

no needful article.

unlinking must last for 6 days

Dont loose hope
If you unlink your witter account after that there will be a cooldown
after that only he can relink his account back

During that days try contacting twitter
and after the cooldown end Just link another social media so that he cant link twitter to it @night cloak

this is their reply.

it clearly say that it's someone's now.

not mine anymore.

[night cloak]

Try these methods

[night cloak]

Contact customer service

i see this message everytime

no use

how can i trustly push rank

just need a help.

@night cloak

Contact from here and ask to unlink

[ember skiff]

Hi

Sir we are playing togetter with friends but match not starting

[night cloak]

yes ?

how to deactivate account forever?

[night cloak]

what is showing when you start match

[night cloak]

PUBG?

yes

now what should i do to change iam not getting verification code

You need to login for that

[ember skiff]

remaining time 8 sec but match not stating

starting

[night cloak]

yes then

[ember skiff]

but when i start only single it stating within sec

[jade nest]

@ember skiff An Screenshot will be more helpful

[night cloak]

Report it in #old
email verification is still in beta stage so there will be some error with that
report in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[night cloak]

You cant Delete account without logging in

[ember skiff]

Now He gone singular mode

[night cloak]

i can login with facebook.

and tell me how?

[night cloak]

are you sure about deleting
it can me done from settings

Good day. I was banned by the anti-cheat system error. I was simply
deceived by people from the world chat: they asked me to create a
lobby for tdm, then they asked me to shoot in the right leg. I shoot.
a person does not die. shot him in the body, and it showed me that he
was banned for 10 years. I donated more than $ 1000 to my account, and
I don't break anything all the time. I play honestly. I do not use
cheats.
Id: 5597588704
Device: xiaomi redmi note 7 pro
Network: Wi-Fi
Country: Poland

Mr. Vladislav Guba

[night cloak]

the hek then wat to do

idk i'm really worried.

[night cloak]

wait i will share a screenshot

ok

[jade nest]

Deleting of account is only available in EEA region accounts

[night cloak]

oops i forgot about that sorry

so sadly he can play my account.

ok no worries.

although i played almost 2 years

[jade nest]

I will contact you later in DMs again.I will help you @night cloak

[night cloak]

now need a break i think.

Try the methods i told you

did not get any good results.

do you one thing, now that hacker is exploiting me for uc or else he said; he would completely deactivate my account.

[night cloak]

That is sad you can report him to a local authority cz hacking is illegal

[night cloak]

btw not is not from our region

and that will not work

Still you can report cz if he does some illegal using your account it can harm your future
lets talk more about this topic in DM's

have a doubt

nvm thanks.

@night cloak hello, so you said i can't deactivate my account right?

yes you cant

does multiple reports give me ban?

from friends also.

You need to have a reason to get banned what will you report
many have got banned due to mass report but about 100-1000 people reported

so last chance also gone.

i'm telling that ban my account, coz that hacker need the pay back for that.

he's not giving my account back anymore

[vital lantern]

I Mistakenly Changed My In Game Age To Below 18 Years. I Want To Change The Age To Beyond 18 Years. I Can't Play The Game It Says Login After 41 Minutes
Network:- Cellular 4G
Country:- India
Device:- Samsung J400F
ID : 5560693792

[last prism]

Hello,
I have encountered a player playing with a cheater just now
But since I do not have a screen recorder so I don't have a video evidence
Can I send the ID of the hacker, and the player playing with him
The hacker has aimbot and wallhack

[night cloak]

If you dont have evidence it is better to report ingame

[last prism]

Yes I have reported

[night cloak]

Contact customer service
make sure your login methods are safe

[last prism]

What is the minimum tier requirements to be able to be a video reviewer

[snow moth]

My account has been hacked

[night cloak]

Contact customer service

[snow moth]

?

[swift schooner]

Admin help ?

I got banned in 13/6/2020 for nothing !!

[polar marsh]

@swift schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spiral steppe]

Hey i have probel with matchmaking the game doesn't let me in a match

I play north america server on emulator

[clear spindle]

Only a few plays on emulator in NA region.

[spiral steppe]

Is there any solution for that cus it the nearset server for Australia and if i play Europe i will get ping betwenn 300 to 400 minimum

[cunning vector]

Peace. My account on the social networking site Facebook has been disabled due to the hacking and it will not return. My account in the game is linked to it. I lost access to the game and customer support refused to help me. Why did I tell them that I can guarantee my ID card and they refused?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @cunning vector.

[clear spindle]

No solutions for that, try to play during the peek time in your region.

[rare mist]

will i get banned if i play on 2 phones on the same account?

[sick shale]

No, But be advised sharing accounts is against terms of service.

[rare mist]

ok thank you. btw im not sharing my acc i just play on 2 phones

[tough bloom]

What if I use two different IDs on my own

[sick shale]

What do you mean?

[lyric tendon]

Please🙏 help me to change my server

[clear spindle]

You can change it from the settings, if you have changed it recently you need to wait for the cooldown.

[night cloak]

Is there a way to check players that you were in game with, not teammates from recent

[celest shadow]

That is not possible, @night cloak.

[night cloak]

Well that sucks I can't report this magic bullet cheater cause I left the game

Can anyone help with this? I want buy Prime Plus, but game keep showing me this...

[sick shale]

Try to check that from Weekly report

[wraith badger]

Need help@sick shale

[night cloak]

Thank you!

[pale flame]

When will the crew's challenges come?

Once again.

[clear spindle]

In version 1.3 @pale flame. It has been mentioned in 1.2's patch note.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wraith badger. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@night cloak please contact the in game customer service.

[night cloak]

I'm doing it now

[wraith badger]

@clear spindle my PUBG account was hacked it's a KR version I'd

[clear spindle]

Contact their in game customer service, we only provide assistance to the global English version of the game.

[waxen ocean]

@sick shale Hello, my account, like many others, was blocked due to shooting at the heels in tdm.As a result, my account was banned for 10 years. please help me! I did not use third-party applications, did not change game files, and played honestly.
ID : 5945032766
Game Nickname : Vaɴɪʟʟaシ
Device : iPad Air 3
Network : Wi-Fi
Country : Russia

[polar marsh]

@waxen ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith badger]

@clear spindle but they don't reply like Tencent

[clear spindle]

I'm sorry nothing we could help you with.

[wraith badger]

Ah Damn it , Okay No Thanks

[night cloak]

When will iOS 14 lag issue be fixed?

[glass flare]

Hyalo?

[clear spindle]

Not sure what but you're referring, @night cloak Report it in #old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glass flare. Remember to read through #faq before asking questions in the support channels.

[quartz sandal]

is pubg m Beta 1.3 open now?

got it

[clear spindle]

Cool.

[night cloak]

where to write about the decoupling of sweats from the account? I was hacked

[night cloak]

Anyway, what is reason for that message? I have this account for about 3 years now, never had any problems, with any game, to purchase anything. I can buy UC in game, but not Prime...

[cunning vector]

My account on the social networking site Facebook has been lost and has been permanently suspended, and my account on the game has lost it because of this and I cannot access my account and customer service refused to help

[nova junco]

Hello
Dear support, please respond to us
My account was banned and I lost my overall rating
My problem is the ban period, write to me I do log into the account
It opens on 2/8/2021, which appears in the ban period. Opens on 1/30/2031
And opening the account for the first time in the case, in an account I made, provided that I was silent in the case.
I hope you have the right to my account
ID: 5163812337
User: 『CiGar¹

[polar marsh]

@nova junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy path]

My account has been banned for no reason
ID- HISOKAĒē
Tier - ace 4
Due to violations of rules but literally did nothing

[polar marsh]

@foggy path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

You have to contact the Customer Service,in this case.

[cunning vector]

My account on the social networking site Facebook has been lost and has been permanently suspended, and my account on the game has lost it because of this and I cannot access my account and customer service refused to help

[jade nest]

There is no way to get your account back now.You will have to contact FB customer support.@cunning vector

[copper nexus]

@mortal apex How can I contact customer service?

[clear spindle]

You have been answered multiple times, please refrain from repeating, @cunning vector.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @copper nexus.

[jade nest]

Refer to #faq 5.3

[night cloak]

But how can I find out the mail that the scammer tied to my account?

[clear spindle]

Should be something with the security reasons, @night cloak Try changing the password and enable 2FA if you haven't. I believe the in game customer service could give a better answer than me.

[copper nexus]

Hello
Dear support, please respond to us
My account was banned and I lost my overall rating
My problem is the ban period, write to me I do log into the account
It opens on 2/8/2021, which appears in the ban period. Opens on 1/30/2031
And opening the account for the first time in the case, in an account I made, provided that I was silent in the case.
I hope you have the right to my account
ID: 5163812337
User: 『CiGar¹

[polar marsh]

@copper nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer widget]

Please help me. My account was hacked. The mail was tied to it. But when I try to enter. Writes: invalid email

[hallow gulch]

Everyone gets told to contact customer support regarding their hacked accounts, so please do so yourself.

[summer widget]

Where can I contact support?

[mortal apex]

You can contact the Customer Service in the login page or in Settings -> Basics. @summer widget

[summer widget]

How can I talk to a pabg agent instead of a bot

[opal silo]

Hello,

Is there any way to change in-game nick without spending money? :huh:

[mortal apex]

You have to follow all the steps that are required,so once you have followed all the process,you will be able to have a conversation with one of the staff service, @summer widget.

Hello @opal silo! The only way to change you IGN,is buying a rename card (180 UC) in shop.

[opal silo]

[night cloak]

how to update chat with bot?

[jade nest]

@opal silo You can get a free rename card from returner event.
For getting that event 1st time,be offline for 15 days and login again after 15 days.
And for getting that event for 2nd time be offline 30 days and login again after 30 days

[opal silo]

thanks

[quartz sandal]

unable to find a match at pubg m beta 1.3....Sad

[mortal apex]

You have to follow all the steps that they are asking in your conversation.
Your conversation should be like this.

[vivid comet]

Hello can I purchase uc with google play points ? Its currency is NT$ ( Taiwan Dollar) once I had 1k wons it was showing me not available for this purchase
Will I face the same problem while buying with Taiwan Dollar?

[jade nest]

You cannot purchase uc in pubgm global with that taiwan Account because there is actually another version of pubgm running in that country@vivid comet

[summer widget]

You have not correctly understood. The problem is that the account in the pubg was linked to Facebook but it was lost. But the account in the pubg was linked to the mail. And when I try to log in through the mail, it writes the wrong password. And when trying to recover the password of your account in page I wrote incorrect email

[vivid comet]

@jade nest so I can buy uc in korean account ?

[jade nest]

No you cannot

[surreal turtle]

Hello anyone here can help?

[vivid comet]

So where i can use that currency then?

Its taiwan dollar

[surreal turtle]

I had connected Facebook in game then recently I unlink it. And connected new I'd cause of some problem.
Now I have to unlink email.
And they ask for registration date of game.
So I don't remember old registration date of Facebook
New is 19/12/2020
So will it work?

[jade nest]

If you want to use that currency in pubgm then it will not work as pubgm global isn't available there,that will only work on Taiwanese version of the game@vivid comet

[jade nest]

You can get the old date too,just check your achievement dates

[surreal turtle]

How?

[digital fulcrum]

Hey why in still unranked?

[jade nest]

ID level?

[digital fulcrum]

35

[surreal turtle]

@jade nest I can't see your msg?

[jade nest]

Play till you reach lvl 40 ,35-40 level is the time for the security inspection of new accounts before getting ranked om leaderboard@digital fulcrum

@surreal turtle Check your achievements,like which gets completed first at the very start of the game ex-link a social media in Social achievement

[digital fulcrum]

But the last mod said me that reach 35 lvl to ranked

[surreal turtle]

And if I don't have purchase details cause the email I used to buy in start of the game.?
Unavailability

What can I do.
I have both. Login everything

[night cloak]

yyy, I'm returning players but I don't get any rename cards for that

[digital fulcrum]

Mod ?? Are you there

😠

[vivid comet]

This coupon is for which version of pubg?

[digital fulcrum]

Global

[vivid comet]

You are not the mod lemme ask from them

[feral forge]

should be above 35. cause of security improvement. you will be ranked between 35-40 when the system detects that your account data is clean. @digital fulcrum

[ebon leaf]

Who can help me. I changed my server by mistake. When I entered the room to do a scrim, the server changed. Does anyone know how to fix it

[vivid comet]

..

[surreal turtle]

What's this can't see msgs

I had connected Facebook in game then recently I unlink it. And connected new I'd cause of some problem.
Now I have to unlink email.
And they ask for registration date of game.
So I don't remember old registration date of Facebook
New is 19/12/2020
So will it work?
@surreal turtle

Should I give them old registration date or new one?

[feral forge]

please report it in #old. Players who faced the custom room bug and had their server changed without their consent will be provided a one time reset. We are currently collecting the details of such players. It may take some time to be reset, so please be patient till then.

[vivid comet]

Any solution?

[jade nest]

Taiwanese version of the game

[feral forge]

@surreal turtle the old one.

[vivid comet]

Oh ok

[upbeat tundra]

what email to talk about the server change?

[crystal moth]

i have a linked pubg account and a linked twitter account

i want to stop using twitter because it lags alot

[feral forge]

how was your server changed?

[crystal moth]

how do i unlink facebook or delete the facebook account since i dont need it its a alt

which i dont use

[upbeat tundra]

I have no idea, I'm from Brazil and the server is in Europe, don't let me change

[feral forge]

you can unlink one of the social media if it was already linked for more than 21days. @crystal moth

[crystal moth]

yes it was a long time ago

but idk how to unlink

i want fb since twitter gives me alot of lag

[feral forge]

do you have a second social media linked to your account at the moment? @crystal moth

[crystal moth]

yes

i want to unlink the fb,which is my alt

and my main is twitter

[night cloak]

anyone have link to report Youtube channel promoting cheating ? 😅 Sorry my english sucks

[crystal moth]

i want to unlink the fb and use my twitter(main)as fb

idk its very confusing

[feral forge]

can you provide a screenshot of that page?

[jade nest]

Just login and unlink it what's your issue? @crystal moth

[crystal moth]

basically in simple english
i want to get rid of the fb acc(alt which is useless)
And my main aka twitter i want to switch it to facebook

[crystal moth]

idk how to unlink.

i tried

it doesent let me

[jade nest]

@crystal moth Did you ever Unlink any social media?

[crystal moth]

nope

never

[crystal moth]

i dont even know how to unlink

(btw im on emulator idk if it changes)

[jade nest]

Go to your ingame settings and see there is an Unlink option.Click and read that

[crystal moth]

where is the unlink option it isnt showing

[feral forge]

did you recently change your server in settings?

[hallow gulch]

You can go to your facebook > settings > security and privacy > apps and websites which then you'll be able to see pubgm, simply remove it and sign out of your accout.

[crystal moth]

ok

[upbeat tundra]

no

[crystal moth]

then how do i make my twitter to fb?

[hallow gulch]

simply link your twitter to your pubg acc and sign in using it.

[feral forge]

then did you participate in custom rooms?

[upbeat tundra]

yes, this yes

[hallow gulch]

Note that you need to have your twitter information to log in.

[crystal moth]

ik my alt is in fb i want to unlink it and my twiiter acc goes to fb

[feral forge]

so this is a bug. and you may report it in #old. Players who faced the custom room bug and had their server changed without their consent will be provided a one time reset. We are currently collecting the details of such players. It may take some time to be reset, so please be patient till then.

[crystal moth]

ok i unlinked my fb

now i want my twiiter to become fb

how do i do dat

[jade nest]

@crystal moth Go in your settings and see here is the Unlinking options.
And now you can just go and check that yourself

[crystal moth]

uhm

[hallow gulch]

There you go

[jade nest]

You don't even have fb linked.Are you trying to troll?

[upbeat tundra]

ok, I will do the report there ty

[jade nest]

And what does this message mean?

[hallow gulch]

They did, i told them how to remove it from facebook itself... Unless

[crystal moth]

my main is twitter

my alt is fb

i want my main to switch from twitter to fb

and no i aint trolling

[scenic gull]

Any one from support

[hallow gulch]

You can still log in from both, whether its your twitter or facebook

[hallow gulch]

go ahead

[jade nest]

Link your fb account first.And then you will be able to Unlink Twitter @crystal moth

[forest creek]

@scenic gull no....I sent them pic and patiently wait but there is no answer

[scenic gull]

Im on iPad mini

Up to date

[crystal moth]

i just now unlinked it

ok wait

ik what u mean

[jade nest]

It takes 7 days to unlink any social media

[hallow gulch]

You have to download the official game from the appstore/playstore. Downloading the game from unauthorised websites is not allowed.

[scenic gull]

I always download from apple store

[crystal moth]

ok thx for ur time

i got it fixed

[scenic gull]

Nothing man my ipad new

[scenic gull]

Last season was the say for most players

And they say mistakes

Same *

[somber sandal]

Hello

[jade nest]

Contact in-game customer support for account related issues and please refrain from asking questions regarding Account suspension here.Refer to #faq 2.1

[hallow gulch]

not an account suspension ._.

they're not using the official copy of the game.

[scenic gull]

Only the auto answer there

[scenic gull]

I use the official

U want my id in game so u can check if u r support in game

[hallow gulch]

Did you perhaps try re-installing, the message says enough to prove that nothing can be done unless you download the game from the trusted market.

[scenic gull]

I downloaded from apple store and i buy from there

I can approve that from apple purchase coz its showing there

[cursive pulsar]

can i make report in #cheater-reports with screenshots link cuz i dont have video?

[heavy vortex]

If rebate is on, does the rp points earned counts in rp clan energy? 😕

[jade nest]

Nope only video

[cursive pulsar]

i actually wanted to report 3 teamers in a solo match

[hallow gulch]

Then as mentioned my niffirig, please do contact customer support and wait for a response. As the pic you've sent is old due to the date written on the note.

[devout quartz]

Good afternoon. Can I speak to someone on the server staff?

[hallow gulch]

Report teamers in game, cheater reports is only for cheaters

[cursive pulsar]

teaming is cheating

😑

[hallow gulch]

By cheaters we mean using hacks

[cursive pulsar]

ok thx

[hallow gulch]

Unless reporting teamers there is fine, The cute admin piston will confirm it

[cursive pulsar]

i am also cute

[forest creek]

Why nobody is giving answer to me?

I sent picture almost 30min ago and wait patiently

[celest shadow]

You mean if the RP Activity Pack is activated?

[forest creek]

I ask for my friend

[heavy vortex]

yep

[hallow gulch]

Did you contact customer support ? (i just saw your case)

[forest creek]

Friend say that he have visa card entered in google play already but can't do payment

[celest shadow]

We understand that teaming is creating an unfair gaming environment for other players. As mentioned by @hallow gulch, you are advised to report teamers using the in-game report function, @cursive pulsar. This is because the #cheater-reports channel does not accept reports of teamers, only cheaters who are using cheats.

[random vault]

I need help my rank is unranked

[forest creek]

What can be the problem?

[random vault]

@celest shadow help i have unranked problem

[jade nest]

Play till you reach lvl 40 ,35-40 level is the time for the security inspection of new accounts before getting ranked on leaderboard

[random vault]

@jade nest thx 😘

[hallow gulch]

For google play billing errors, Go to Android Settings > Applications (also known as Apps & notifications on some devices) > Google Play Store > Storage > tap on Clear storage and Clear cache. Then Try buying again

[celest shadow]

I'm not sure since I am not in an RP focused clan. In theory, it should. If anyone else can confirm this, whether in this channel or #pubg-mobile, let me know.

[heavy vortex]

sure🙂

[forest creek]

Ok thnks

[heavy vortex]

I'll try it again. because I think the weekly ones aren't being counted

[celest shadow]

All right. Sure thing.

[forest creek]

@hallow gulch friend is tryng to make his first payment. So he didn't have any payments before. If that information can provide better look on case

[cursive pulsar]

how can i report here in-game bugs like air prone, flying using punch trick and shooting bullets through a wall in TDM?

[jade nest]

#old

[hallow gulch]

They can do so by going to the playstore > swipe the bar on the left > payment methods. Plus Make sure you are using the correct google account.

[forest creek]

He told he use same account for the game

[hallow gulch]

In that case Make sure they have the correct payment method set

[forest creek]

I don't understand

[forest creek]

What metods can be wrong?

[snow moth]

My account has been hacked by Twitter

[hallow gulch]

You said it's their first purchase, correct ?

[forest creek]

Yes

[forest creek]

He say it is visa card otion

[hallow gulch]

Contact customer support from your account if you still have access to it, or perhaps try to unlink your twitter.

[snow moth]

Ok

[hallow gulch]

Did you add your visa as your payment method

[tidal adder]

That happen on pmco

[forest creek]

How?

[hallow gulch]

If You think this is a cheating case, then please proceed with your provided information to #cheater-reports, if you think it's a window glitch that the player did not take damage then do report it in #old

[forest creek]

Yes

[forest creek]

Add credit card

[hallow gulch]

You can add your card by clicking on the first option

[forest creek]

Ok...he say he have viza card

Added

[hallow gulch]

You can try again, and if the purchase fails please contact customer support.

[forest creek]

Is there anything you can help exsept telking "contact customer suport" ?
This is PUBG MOBILE supot and I ask REAL humans for help.

in- game customer suport is usules and you know that.

[hallow gulch]

You'll be receiving the solution for your issue, I don't see a problem when you have your correct account connected and your payment method set.

[lapis mural]

Se this is what actually happened with us

We stayed 22 mints for mtch making still

[broken vapor]

Bro i have skills bro but i did not have any Mobile my mobile is oppo a52 40 FPS only plz help meBro iam play pubg in season 2 to season 17 I have all skills but my device only my problems please help me guys plz

Please help me

I need SPONSER

For my pubg you tube channel

[surreal turtle]

@feral forge

[feral forge]

please do not do this here @broken vapor

[broken vapor]

Y

I need SPONSER plz

[hallow gulch]

we don't provide sponsors

[broken vapor]

I need iOS device

My age 16

Plz help

[hallow gulch]

We help people fix their issues, not help boost them financially

[broken vapor]

Any rich people help me

[cursive pulsar]

make good/enjoyable/exciting content and people will start following you in yt

[feral forge]

where did you get this date from?

[surreal turtle]

@feral forge see this I found in achievements. Yet they replied with above msg

[cursive pulsar]

and u will get sponsers

[feral forge]

are you able to check when you downloaded the app?

[turbid saddle]

I reported some players, if the result is over will the reports show off?

[sick shale]

@broken vapor Begging isn't in the server, Go through #735483472432594994 please

[surreal turtle]

@hallow gulch why blank msgs.🙏

[feral forge]

@surreal turtle are you able to check when you downloaded the app?

[hallow gulch]

says processing, means it's still pending

[surreal turtle]

App deleted many times?

[turbid saddle]

Yeah if It's over they will show off right? Like the reports will be still visable or not?

[cursive pulsar]

i play on samsung tab e with 25-30 FPS 😋 😋

[storm flume]

Please avoid going off-topic, @cursive pulsar. You may have unrelated conversations in #chat.

[cursive pulsar]

sorry @storm flume 😑 😑

[sick shale]

Yes, Reports will remain.

[turbid saddle]

Is there any way for reports to disappear

[dull badge]

Please help me. I attended 10 years and I did not make a mistake. 5349371932

[polar marsh]

@dull badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Old reports will disappear but I don't know how much times it takes, @turbid saddle

[turbid saddle]

Oh ok thanks

[sick shale]

Or when the list is full, not sure.

[storm cargo]

can you still redeem old codes from the bape pubg collaboration?

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @storm cargo. Remember to read through #faq before asking questions in the support channels.

[feral forge]

but are you able to check the date? if the downloaded date changes due to uninstall of the app?

[turbid saddle]

If the guys that I reported are not hackers am I in trouble for false-reporting?

[hallow gulch]

No

[sick shale]

@storm cargo No, outdated codes.

[hushed swallow]

match up to how many days

[storm cargo]

you can’t use no more 😦 @sick shale

[cursive pulsar]

when will pubgm india come?

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[hallow gulch]

No, unfortunately

[cursive pulsar]

damn fast

[surreal turtle]

Why my query left in between?
No replies

[sick shale]

What's your problem?

[surreal turtle]

I had connected Facebook in game then recently I unlink it. And connected new I'd cause of some problem.
Now I have to unlink email.
And they ask for registration date of game.
So I don't remember old registration date of Facebook
New is 19/12/2020
So will it work?

@Beast

Should I give them old registration date or new one?

[sick shale]

The one when you created your account, First one.

[surreal turtle]

This is showing in game.
Is this the one?

[sick shale]

I'm not sure the accuracy of this date because the achievement was added at later time, That's something only you can confirm since you're the one who created it.

[storm cargo]

Is the pubg bape card redeem code useless at this point since it’s outdated

[surreal turtle]

@sick shale how can I remember the exact date Lmao

[sick shale]

Yes, This event was ended very long time ago...

[surreal turtle]

As far as I know this was there from start. This achievement

[feral forge]

are you able to check it in your phone? when did you download the game

[storm cargo]

But even with event ending it should work code was never used though

[sick shale]

How do you know?

[woeful jewel]

Hi, how long have admins been considering a complaint topic?

[surreal turtle]

@feral forge no

[sick shale]

Can you elaborate, @woeful jewel?

[feral forge]

what device are you using?

[surreal turtle]

Why is there blank msg?
I can't see/read

[feral forge]

what device are you using?

[woeful jewel]

Like many players, I was blocked by the system due to a flaw in the game, when people who fell for this bug are banned

[surreal turtle]

iOS

[sick shale]

Refer to subpoint 2.12 in #faq and don't repeat questions regarding suspended accounts please.

[feral forge]

in app store. click on the top right of your icon, choose purchased on the pop up screen, then scroll down until you find the app. there should be a date of your very first time when you installed the app. @surreal turtle

[elder shore]

есть русские модеры какие-нибудь?

[feral forge]

english only. @elder shore

[elder shore]

so bad

[feral forge]

@elder shore you may join up russia server via sub point 3.1 in #735483472432594994

[elder shore]

ty!

[surreal turtle]

@feral forge changed my device few months back.🙏

[onyx pendant]

He is disrespecting my country, flag, nation, please do the necessary.

[feral forge]

have you checked it yet? is the date new? the reason why the date that you found in achievement was not correct, maybe because you didn't link your account on the first day when you created it. @surreal turtle

[sick shale]

@onyx pendant Report him in-game, Select option Other and describe the issue.

[steady sequoia]

my friend accidentally press the below 18 setting and now she cant play after midnight. it says that cant changed for at least a month. is there any way to reset it? any help guys

[severe drift]

Hello can somebody give me the link for pubg the lighter version that they made recntly thx

[sick shale]

No that's not possible to reset it, You may contact customer service for further assistance.

[steady sequoia]

by sayin further assistance is there any way they can redo it?

[sick shale]

Search PUBG MOBILE LITE in Play store or App store

[severe drift]

@sick shale no not that one like the nrml one bit lighter

[sick shale]

What do you mean?

[severe drift]

@sick shale like the less bloated nrml version

[plush meteor]

Hello

[sick shale]

There are 2 versions only PUBG MOBILE and PUBG MOBILE LITE, @severe drift.

[severe drift]

@sick shale yeah but didn't they show that u can download the nrml version but it won't take alot of space

[plush meteor]

Hello my account banned for 10 years and no reason. I use iphone . Can you help me? @sick shale

[polar marsh]

@plush meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Are you referring to lightweight installation function?

[severe drift]

Yeah

[sick shale]

It's only available on Android devices, Refer to this message for more details;
#news message

[severe drift]

@sick shale can't find it

[sick shale]

https://cdn.discordapp.com/attachments/481197473403240451/777585036035751956/ab66fdb7-8c64-4938-8df9-ab618ba2acdb.png

[severe drift]

Ye can I have a link tho

@sick shale

Wuts this

[frail verge]

How can I get my stolen account?

[raven epoch]

Hello, I got this problem!

Today 02.02.2021 I wanted to buy the Elite Royal Pass of the 17th season. I clicked on 1500 yusi for 24.99 dollars, clicked buy in one touch and after loading it says "payment canceled".

[sick shale]

Invaild payment method, Contact Google support for further assistance.

[visual estuary]

Can i buy UC with Paysafecard

Without google play payment

[surreal turtle]

@feral forge 🙏 what to do them? Why this silly email LINked system

[sick shale]

You can purchase UC through (https://www.pubgmobile.com/pay)

[feral forge]

to prevent someone else who hacks accounts unlink the linkage of the account's owner by this method. because they won't know when did you download the app. @surreal turtle

[visual estuary]

How many UC i need to buy RP pass

Where i can look that

[feral forge]

660uc @visual estuary

[sick shale]

Have you checked your Email?

[night cloak]

Obviously

It also says the same thing when resending the verification code

Deleted the picture because my email is in it

[sick shale]

Contact customer service of Midasbuy through this Email:
▪︎[e-mail]

[night cloak]

Done

[worthy gull]

Hello ,
When i play randomly my ping became around 10 20 ,
But when i play with my friends with same server or another it’s became around 200 250 .
I want to solve this issue please,
I tried everything you think .
Thanks in advance

Any help please

😩

[worthy ginkgo]

@polar marsh why my videos were taken down they were just gameplay and some information please remove Strikes from my channel

[inland turret]

server still not changed

[sick shale]

@worthy ginkgo Contact the claimant via e-mail please.

[inland turret]

what that

[sick shale]

@inland turret The previous message was for someone else, What's your issue?

[worthy gull]

Hello ,
When i play randomly my ping became around 10 20 ,
But when i play with my friends with same server or another it’s became around 200 250 .
I want to solve this issue please,
I tried everything you think .
Thanks in advance @sick shale

[cyan citrus]

@lime juniper

[sick shale]

@worthy gull Maybe your friends are playing on different server.

[worthy gull]

No same

[feral forge]

are you and your friends from the same country? @worthy gull

[worthy gull]

No

[worthy gull]

Different

[feral forge]

so that's the reason.

[worthy gull]

It’s normal??

[feral forge]

yes.

[worthy gull]

When i play randomly

No issue

Players from another countries also

[feral forge]

cause they might be in the same country with you. or nearby countries. their country is not depends on their flag but the system detects it.

[worthy gull]

I don’t think so

I asked many

They told from abroad countries

[wheat scaffold]

Hello

[sick shale]

@coarse hill You can share your screenshots in #media, This channel is intended for support queries.

[wheat scaffold]

Can I speak with someone from the support team in a private chat

[sick shale]

Regarding what

[wheat scaffold]

Can i know how to ask about business

[sick shale]

What kind of business? Can you elaborate please

[wheat scaffold]

I have website and i sell pubg uc, but i take it from some one, iwanna directly take from pubg

[hallow gulch]

From my own knowledge there's a ping difference even though it's on the same server,i normally play with european people however i don't get the same ping i do when I'm the host.

[worthy gull]

I tried all things , being the host , give someone with better ping the host

[sick shale]

@wheat scaffold Selling UC is against PUBG MOBILE's terms of service, Please don't repeat such questions in the server.

[worthy gull]

All but same issue

[coarse hill]

Lol sorry.

[hallow gulch]

You said, when you randomly play you don't get any issues. Correct?

Keep in my mind, players that join your lobby get switched to the same server you're in. However their ping depends on their internet. As for you i don't see why you'd have a high ping problem when you're the host with your own server.

[honest relic]

yes

Hello,
hope you are well
My id number is 6829717437 and the name of the user is hackewaraa from Morocco
I have download a VPN, and also PUBG MOBILE RK from GOOGLE PLAY as I always do, but I was completely shocked this time with a two-month ban which unfair I really would like to restore my account as soon as possible because I have a competition.
Many thanks

[night cloak]

Why this? New rules for 15 days?

[reef needle]

My account is vietnam version and I am a Turkish player. When I want to make aUC upload, I cannot do it from midasbuy. It says wrong ID. What should I do?

[hallow gulch]

Please contact the support team on midasbuy.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @reef needle.

[desert fiber]

Why did my first report in #cheater-reports get removed? I made the same report again.

[sick shale]

@desert fiber Bad quality, I'm unable to see player details.

[desert fiber]

I provided the details... @sick shale

[sick shale]

Should be visible in the video.

[bitter lintel]

sorry what this function means is in beta testing in which you are not participating

[desert fiber]

It is...

Literally just pause at the beginning of the video and you’ll see eqnxArcher

Anyhow, please don’t delete it and let error 403 decide. If she deems quality is too low then I’ll let it go.

Idk what to say if u can’t see his name after this.

[bitter lintel]

gg(

[sick shale]

Noted, Thank you!

[bitter lintel]

@sick shale they gave me a ban in metro mode how to fix what to do tell me

[polar marsh]

@bitter lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric tendon]

I was mistakenly changed my pubg server so unable to play pubg please help me change the server

[subtle bramble]

Hi, my little brother spent 600 uc on spins, some boxes he spent a long time ago, but I didn't go into the pub the other day if I can return those uc

[forest rock]

helloo

[sick shale]

You can't

[forest rock]

does memu player safe for playing pubg?

[sick shale]

Emu?

[forest rock]

Memu play

[sick shale]

What's this

[forest rock]

want me to send you screen pic?

[sick shale]

Describe it

[forest rock]

thats it

[sick shale]

Only Gameloop is recommended, Refer to subpoint 3.16 in #faq for further information.

[forest rock]

pubg is one of the games on it

[runic pulsar]

;

[night cloak]

Good Job PUBGM

Helped me loose my account

Thank you

Your in game support, Discord support and everything else is so good

Thank you a lot

You need to wait 21 days to unlink an account

You need to wait up to 60 days to get help from an agent

If you get banned we can't help you good job

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[harsh matrix]

517000826 why this account banned i need back my account i did not do anything with this

[polar marsh]

@harsh matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

.

[merry lake]

hello, im going crazy of this issue, its just happen today, my internet is stable, and getting banned bcuz my connection every time i played,
My ID: 5281777779
Please help im playing rank

[polar marsh]

@merry lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[teal rivet]

I can’t get rid of this, tried wifi/4g another mobile hotspot, repair delete.... everything nothing works

[worthy gull]

Right! And their ping is good around 60 50 ! So why me that high ! I need help really because this made me mad

[snow moth]

An update version of my account has been lifted due to someone who hacked into my account via Twitter and can no longer access me. Please help you as soon as possible.

[feral forge]

contact the in game customer service for further assistance, @snow moth.

[feral forge]

you should also try to repair or reinstall the game.

[patent geyser]

Hello, please help. There is a hacker who tried to steal my account, but I managed to retrieve it, but he did something that prevented me from entering the account

As when I log in, a message appears, I entered a newer version

Of course, I am updated to the latest version, but it seems that before it got out of my account, he messed with some files

What is the solution? I spoke with technical support and have not received any response for two days

I can open my account in the event that I change the version to 9999, but I am afraid to play with this version and get banned, so I want to restore the original version so that I can play safely

[gleaming pagoda]

Hello, I was banned for 10 years. Could you please give support unfairly?

[polar marsh]

@gleaming pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble flicker]

Hi

Please help me

Why. This problem in pubg mobile beta

[feral forge]

@patent geyser you should wait patiently for their reply, only they can solve the newer version issue. and it usually takes a week for their reply.

[marble flicker]

@feral forge ok

[night cloak]

After I click generate code the link goes no where im interested in these rewards

@night cloak Try to open the link using a different internet connection.

Ok..

[rough shell]

Hello, my account, like many others, has been blocked in the fun park. my account was blocked for 10 years. Help me please! I did not use third-party applications, did not change game files, played honestly.
ID: 5927468791
Device: Android VIVO Y17
Network: 4G
Country Russia

[polar marsh]

@rough shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Link isn't copy and paste able also my pubgm account only works one device for security reasons

I click it it goes straight to a home page and the link isn't even in a search que

It auto deletes itself

[elder pewter]

I am in top 500 but still not got conqueror

[night cloak]

@night cloak Just create a hotspot from a different device and then open the link from the game. For some reason the game is thinking your current network is suspicious. Like usage of VPNs etc.

[vagrant onyx]

@elder pewter you have to wait till after 00:00 UTC the next day

After that you will be promoted to conqueror

[elder pewter]

@vagrant onyx I was in top 500 yesterday too

[night cloak]

My phones running a proxy that's why

[elder pewter]

This is image or yesterday

[night cloak]

@elder pewter You need to keep your position at the end of the day, not just reach it.

Sus network 😆

[vagrant onyx]

@elder pewter before 00:00 UTC make sure you are top 500

[elder pewter]

I just woke up at 00:00 UTC to check wheather I got or not but no I was still in ace

@vagrant onyx Yes I was in top 500

[night cloak]

@elder pewter Could you share a screenshot of your career results?

[elder pewter]

I checked

1 Sec

[night cloak]

@elder pewter Wait one more hour to see if you get to be on conqueror tier.

[elder pewter]

Okie @night cloak

🙃

[night cloak]

It usually takes 20 minutes past 00:00UTC to about 02:00 for the results. As the game will be verifying your scores.

[jolly stag]

Yo i need help getting my pubgm account back any one able to help??

Ive done the whole automated helpshift thing i dont know how many times and it literally will not give me the help i need

If anyone could pm me and help me out thatd be great id really lioe my account back

[sick shale]

You don't have have access to your account by any login method, @jolly stag?

[jolly stag]

Negative

No longer have access to the social media account i had it link to as it was hack and was then shut down

Hacked*

[sick shale]

What about the other social media account (2nd login method) ?

[jolly stag]

Negative thought it was linked to my email but it is not ,

If dev team cpuld link it to my email id have my account back

Account still exists

[sick shale]

That's semi impossible if you don't have access to your account

[jolly stag]

Semi impossible but i know its possible under certain circumstances

[sick shale]

It's your responsibility to safeguard a social media account that is linked to your game account, You may contact customer service for further assistance but I don't promise you to recover it.

[jolly stag]

I contacted the in game cs but the automated bot does not help what so ever and it will not relay it to actual CS

[blazing saddle]

Refer to #faq 5.4

If it does not help, try re-opening another support ticket.

[tiny saffron]

@elder pewter i will tell u exactly why u still not ranked as Conq, but first, what's the level of your account, bro?

[unkempt stratus]

@blazing saddle heloo bro

[tiny saffron]

@jolly stag i tried to understand ur problem but can't specify it anyway... u said ur acc has been hacked, so which the social acc has been hacked? there's 3 login option u can link, so which one, and u should link ur acc with that ones to protect ur acc...

[jolly stag]

My fb was hacked i do not have twitter

The most secure option is my email

And i cannot access the facebook account

Since its been shut down

[tiny saffron]

so u linked to to ur game-acc or u linked ur fb only?

[jolly stag]

Only linked my game account to my fb account

[tiny saffron]

and that one i were waiting to it... so that's ur fault

3 login links... fb tw email(gmail, other) and even phone numb

anyway u can provide fb support with ur national ID and other personal info, it will take days and they will respond to u via email

it happend to my friend, but he got his fb back after a period of time

[runic pulsar]

hai

[jolly stag]

Thought it was binded to my email, so tried logging in with email and it wont work 🤷‍♂️

[runic pulsar]

who can play

like has tips

[night cloak]

@jolly stag Since you dont have access to your account and doesnt have any alternative Login methods
it is better to contact Customer service of facebook and try to get back your account nothing else can be done

[night cloak]

use #activities

[jolly stag]

@night cloak tried that its been past 30 days they wont do anything about it was told i needed to consult with tencent and cs from tencent

[night cloak]

If you cant get back your login method Nothing can be done

[jolly stag]

Cant you go in and just force bind the account to my email??

[night cloak]

It is not possible

[jolly stag]

How is it not?

[night cloak]

Because the game doesnt work like what you think The company cant just go into someone's account and link another account to it

[jolly stag]

And why cant they??

Cant they use the iap transactions to fix it

[night cloak]

No it is not possible

It's your responsibility to safeguard a social media account that is linked to your game account

[jolly stag]

Using that email, they should be able to bind it through that... from the purchase history

[night cloak]

It is not possible

[jolly stag]

🤷‍♂️ not all of us have antihack security or 124 digit encryption keys laying around

[night cloak]

2 factor auth is available for social media

[jolly stag]

Either way i jjst wont be spending another dime on tencent products i guess

[errant narwhal]

My bro acc has been removed like while we are in a match i got a msg your teamateD.. has been something ... on live

Like when he again signed into the acc his acc was new

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @errant narwhal.

[errant narwhal]

They don't respond

[warm surge]

I get -40 in platinum iii howis that even works . I am not in conqueror league confused

[tepid widget]

My friend got 25 copyright strike from Tencent pls help hin

*m

[night cloak]

Mail the claimant

[tepid widget]

There is no response

[neon loom]

@unkempt stratus

@night cloak

[night cloak]

Wait for them to respond this is a support channel for PUBG Mobile game related issues

[night cloak]

?

[tepid widget]

Ok

[neon loom]

@night cloak dm me

[tepid widget]

Only 2 days left to channel take down

[neon loom]

@night cloak

dm me

@night cloak

[night cloak]

what is your Issue state it here

[neon loom]

@night cloak i want to talk to u in personal

[idle apex]

Some one gimme pubg beta discord server link .

[storm flume]

You can apply for the PUBG MOBILE beta program here, @idle apex:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[summer sparrow]

Hi

Help me please

[night cloak]

state your issue

[summer sparrow]

Hello
Please help me and submit my case to the respected team to resume the procedure that was done on my account
My account has been suspended due to the automatic download of malware due to the ads appearing on many applications. I did not notice this. I ask the esteemed team to restore the appearance of my account and log out as soon as possible according to this message. I am addressing my case to you.
History of the ban
2021/01/25
ID / 5142652250

[polar marsh]

@summer sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak plank]

I got banned 10 years for (purchases from third-parties), but I didn't buy from third party I use only midasbuy.

[polar marsh]

@bleak plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sweet obsidian]

I write here too . Device- Xiaomi Redmi Note 8 pro
network - Wi-fi
Country- Azerbaijan
Banned for shooting in the heels TDM mode .

[polar marsh]

@sweet obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[old dawn]

@celest shadow I report 703227224345673738 for advertising his server

[night cloak]

Refer subpoint **4.10 ** in #faq

[night cloak]

use #discord
But they dont moderate DM advertisements anymore

Country?

Game is banned there

Refer this message please

[sullen hazel]

What's illegal trade item ?

[night cloak]

@covert jasper ^^^

I cant help since the game is banned there

[night cloak]

Trading ingame items for real money etc

[iron ledge]

Why this thing appears every time I try to buy prime subscription

[night cloak]

You should contact customer service

[iron ledge]

And why does it says "your account at risk"?

[sullen hazel]

@night cloak but I didn't trade anything 😕

[night cloak]

Trading metro items also not allowed

[sullen hazel]

I didn't trade anything

I was playing then boom !

😦

[night cloak]

something suspicious might be happening on your account

[iron ledge]

wtf, how do I fix that?

[sullen hazel]

@night cloak so what do I do about it 😅

[night cloak]

Contact customer service

[jade nest]

@covert jasper Stop it.Get some help

[night cloak]

@covert jasper please read Guidelines

[sullen hazel]

@night cloak only bot replies doesn't help😅

[night cloak]

answer it correctly

[sullen hazel]

I did

[night cloak]

Any mods online

@covert jasper we are unable to help you since the game is banned there and the servers are closed

[sullen hazel]

@night cloak it's so frustrating , I paid alot for my account 😅

[night cloak]

Nothing can be done by use refer to subpoint 2.12 in #faq

[sullen hazel]

I always send to file claim

but nothing happens

I didn't trade anything tho

in-game support doesn't help

only bot replies

no customer services

always same reply and they add : ) in the end of the massege

[night cloak]

we cant help you with it 🥲

[sullen hazel]

🙃

thanks anyway

am I the first one to get banned like this ? @night cloak 😅

[polar marsh]

@sullen hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy bison]

Hi

Why isnt my gryoscope working?

[jade nest]

Was it working before? @craggy bison

[craggy bison]

Yes

[jade nest]

Restart your phone once and if it still doesn't works then repair/reinstall your game @craggy bison

[craggy bison]

Ok ty

[night cloak]

There are fram drops after updating to iOS 14 the game freezes for 3-4 seconds randomly this is has been there since iOS 14 came out and isn’t fixed till now

[jade nest]

#old post there and also mention your id, device,wifi/cellular, Region

[tidal timber]

@jade nest hello how can i get this frame

[jade nest]

That Frame was only exclusively available for PMCO finalists/winner/runner up during the PMCO 2019

[tidal timber]

@jade nest and now its not available

[jade nest]

I don't really know if it's available or not,as far as i know it's no more achievable now,as there are more high level tournament then PMCO.so this frame might have been discontinued.

[tidal timber]

@jade nest ok thanks ♥️

[night cloak]

Upload it in #media and ask about it in #pubg-mobile

or #chat

[timber compass]

Anyone have the solution of region change issue.

[long tulip]

Hi, someone from staff can help me?

[night cloak]

share your game settings here

[night cloak]

I am not a staff but state your issue

[long tulip]

I want to know how i need to play to qualify for PMCO, i need to win 2 games in each map? Becouse last PMCO i needed only 8 games won the map didn t matter, and in the confirmation email says that Best 6 wins

Not on every map

[night cloak]

use #pmco

[timber compass]

I cant receive verification code

[night cloak]

Did you get a parameter error?

or something else

[timber compass]

I am trying to change region since 1 month

[hollow kraken]

Hi, my account has been banned without any reason, what should I do

[polar marsh]

@hollow kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber compass]

@night cloak what should i do

[night cloak]

it is better that you ask about this in Pakistan server many pakistan players are having this issue You can Put it in #old in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[heavy latch]

hi i am trying to login with Facebook id after logout but but pubg not login with Facebook id please help me

[night cloak]

What is showing when you login?

[heavy latch]

server error

check your network

[night cloak]

Country?

[heavy latch]

Pakistan

[night cloak]

Check your Network and try again after some time

[heavy latch]

i am trying from last night i will try again and comeback hare if not work

[night cloak]

if it doesnt work refer the technical Issues section in #faq

[heavy latch]

ok thanks

[tall crane]

Can we play global in ios. Without vpn?

[onyx dagger]

May I know where you're from?? @tall crane

[tall crane]

India

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @tall crane, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[hollow path]

Why can’t I download pubg mobile beta on my iPad

[feral forge]

@hollow path have you verified the app in settings yet?

[hollow path]

It doesn’t show anything when I check profiles

@feral forge

[feral forge]

have you checked the device management?

[hollow path]

@feral forge there is no device management

?..

[night cloak]

Do you have 7gb space free?

[hollow path]

@night cloak I have more than that

[jade nest]

Were you invited in the beta test program?

[hollow path]

No.

How can I get invited

But can’t you just download the beta

@jade nest

[jade nest]

You can apply for the PUBG MOBILE beta program here,
https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hollow path]

Thx

@jade nest

What is this ?

[celest shadow]

Hello, @hollow path. There is a new version available and that beta program is out of date. Instead, you can go into the game, select your Events > Recommended > Beta Test Invitation.

From this menu, you can generate a link code that is needed to be used when logging into the beta version of PUBG MOBILE. Please make sure that your global version account meets the following requirements in order to be able to generate a link code:

▫️ Players must have logged in at least 1 day on the Global Version in the last 7 days.
▫️ Players must have at least 3 login days in the Global Server in the last 1 month.
▫️ The player's global login account must be a Non-Guest login (linked to at least 1 social media).
▫️ The player's in-game level must be higher than 15 in the Global Server.

[small tusk]

Hey why I can't purchase the 60 uc offer !!!!! It keeps telling me you own this item ????

This is happening for more than 24 hours now !!

[celest shadow]

Can you please provide a few screenshots of your issue, @small tusk?

[small tusk]

Sure

This is happening everytime I click on purchase the 60 uc offer

[hollow path]

Hi @celest shadow I don’t see anything named test server

[celest shadow]

Please try to restart the game or your device, @small tusk. If that did not work, please repair the game from the login screen.

[celest shadow]

What is your country?

[small tusk]

Well i did all that i even uninstalled the game and reinstalled it

I did everything possible

[thin estuary]

@celest shadow My friend's account has been hacked he has two ways to access and needs help

[hollow path]

Australia

[night cloak]

Did the hacker link any of his social media to your friend's account

[thin estuary]

The hacker removed his access from twitter but tele has linked email and Google play games on the account yet

[hollow path]

@celest shadow

[night cloak]

Ask him to contact customer service this might help him

[thin estuary]

I'm talking to him, are these automatic messages or an individual replying?

[night cloak]

They are automatic but will get you through to a support agent

[night cloak]

You have to respond like in the Blue box other one is auto responce

[thin estuary]

Thanks friends I hope the support helps him, do you recommend anything other than in-game support?

[night cloak]

no only customer service can help him

[night cloak]

That’s the only way you’ll get a response

[surreal nacelle]

what is the end date of runic power mode erangel?

[thin estuary]

thank you friends, in case he recovers I will give the answer

[ripe smelt]

My account was stolen, how can I get it back ? Account is linked to Facebook

[night cloak]

How was it stolen?

[night cloak]

7 March

[celest shadow]

It should be named Beta Test Invitation, not Test Server since they have rolled out the latest version of beta. If this event is not available to you, then you may wait for the beta program application link to be updated.

[surreal nacelle]

thanks

[ripe smelt]

@night cloak My Facebook account was stolen and mu pubg account was stolen from there

[night cloak]

Can you login to your game account?

[ripe smelt]

@night cloak I can not login to the game

[night cloak]

is there any secondary login method line email or twitter

[ripe smelt]

@night cloak Account registered on Facebook

[night cloak]

so no other login methods?

[ripe smelt]

The phone number is registered in the Facebook account but we cannot connect

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ripe smelt.

[hollow path]

Thank you so much for your help

[silent zenith]

Ingame id. 5266606381
Country. Pakistan
Province. Sindh
Wifi
When i send popularity to my friend then show pop up...
Failed to send gift. The target has blocked you
Note: we do not block each other
Please this issue. ASAP

[normal fulcrum]

@silent zenith Can your friend send yoh popularity?

[silent zenith]

Yes

[night cloak]

[normal fulcrum]

Please post your feedback in #old @silent zenith. Make sure to share image and write the issue along with details in a single message

[vivid comet]

Can I redeem this voucher in pubg global?

[normal fulcrum]

@night cloak Do not send unnecessary message in support channels. Repeating this behavior might lead to a mute

[silent zenith]

Bro there is slowmode is on next msg after 5 hours

[vivid comet]

??

[onyx dagger]

You may edit your last sent message, @silent zenith.

[normal fulcrum]

Let us confirm. It might take a while. Thank you for your patience.

[vivid comet]

Ok

[elder pewter]

Still no conqueror

Maintained this rank under 500 from yesterday

[onyx dagger]

Your level.

[elder pewter]

37

[storm flume]

Please refer to subpoint 3.11 in #faq for further information, @elder pewter.

[night cloak]

👍

hi when i try to login with facebook to pubg it says "your request coudn't be processed" is that normal?

[onyx dagger]

Could you please share a screenshot of the error message here, @night cloak?

[night cloak]

ok

[gray maple]

Good afternoon, I was banned for 10 years because I gave the account to another person, he just played TDM. The phone is a Samsung A7. Nickname isobKARMA. id5839197799. Wi-FI / cellular Rostelecom /Megafon. Country Russia

[polar marsh]

@gray maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Do you have the Facebook app downloaded?? @night cloak

[night cloak]

yes

[onyx dagger]

You probably tried to sign in. 🤷

Also, we provide community support for PUBG MOBILE here.

[night cloak]

uh i already changed my password on facebook but it keeps saying that

[onyx dagger]

You may contact Facebook's customer care regarding that.

[night cloak]

oh ok thanks

[onyx dagger]

You're welcome! 🤗

[native storm]

Where is the Ranked Arena??

[night cloak]

Hey

Hello

hi again when i try to login into a different pubg account using facebook still shows the same message.what do i do?

Umm i need help

[vital willow]

Hello

[night cloak]

I'm wearing it

But its not showing?

@onyx dagger help pls

I cant play in metro royale

Whyyyy

it's almost a month