questions

[devout surge]

Redmi note 7

[pliant vapor]

Hello? Can anyone help me?

[fallow mason]

Country??

[devout surge]

No english

[crude mantle]

😩 did you read the question? i said iphone 7 plus lol

[mortal apex]

Sure what’s about?

Hello! Do you get often framedrops and low FPS?

[devout surge]

Russia yes

[crude mantle]

help?

[mortal apex]

^ @crude mantle

[night cloak]

Do you login using fb in your Pubgm account? @crude mantle

[crude mantle]

no its always between 40 and 45

[crude mantle]

no twitter and email

[night cloak]

Repair your game or reinstall your game@crude mantle

[pliant vapor]

@mortal apex im experiencing touch issues on my crouch button, my device is iPhone Xr

[mortal apex]

Do you use high graphics, @crude mantle?

[crude mantle]

yes high , smooth and colorful

[fiery cairn]

Hello, my account was stolen and I wrote to the course attachment, instead of deleting my Twitter, they deleted my e-mail, and I added another one so that the stealing person would not bind their e-mail, I looked both e-mails are logged in, what should I do?

[mortal apex]

At the moment,i have no solution regarding this.You can report it in #old. They will check about it! @pliant vapor

[stark plank]

I expect Rock47 to answer this question when it's active. Thanks.

[fallow mason]

Please Contact Customer service

[fiery cairn]

I do not know how to do it @fallow mason

[pliant vapor]

Hello how is the format when reporting abug in feedback-bug?

[mortal apex]

You can try to fix your network.
However,if the problem still persists,feel free to share it in #old.

[celest shadow]

▫️ Issue description
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
:white_small_square: Screenshots/Video recording

[onyx dagger]

Or from the Login Page.

[echo matrix]

Username: prokillerALB
User ID : 5881620456
Evidence: I don't hack. I was going to be concuer and some guys reported me and told me I'm a hacker and im not. I been playing this game for a couple years now 24/7 and PUBG dont do this to me ,my profile stats can prove. Also see this video because I don't ever hack. Please give me my division back. I was promoting to conqueror but I was Ace with one star. And I was top 500. You really should be more responsible for pro players in this game. Anyway heres some proof I don't hack: @sand path o @celest shadow ton @thin halo

[onyx dagger]

Is your game account banned at the moment, @echo matrix??

[echo matrix]

Yes

[polar marsh]

@echo matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My account has been hacked and the intruder has linked his account to a phone or internal mail to play the game What should I do

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Any steps to follow?

Hi support, Change back my name, my friend is changed my name is random name,
Original name: MisikePlayz

[indigo spindle]

Can anyone know how to get star player title in pubg mobile

[mortal apex]

Contact the Customer Server in-game from Login Page or go to Settings,then Basic and then bottom on the left,u will see the Customer Service option. @night cloak

[night cloak]

@mortal apex thanks

[hallow gulch]

You can do so with an Id rename card

[night cloak]

@hallow gulch my friend is used 1 rename card.

Me no buy UC.

[night cloak]

That title is exclusively available only for korean version users.You cannot get it on global pubgm

[indigo spindle]

@night cloak ok thank you so much

[unkempt stratus]

My account got hacked and pubg support not reply in india what to do??

[night cloak]

You can get a free rename card from returner event.
For getting that event 1st time,be offline for 15 days and login again after 15 days.
And for getting that event for 2nd time be offline 30 days and login again after 30 days

[tired fractal]

Is there a server for the korean version of PUBGM?

[storm flume]

Please refer to this channel's pinned messages for further information, @unkempt stratus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

There isn't one.

[tired fractal]

Alright

[night cloak]

@night cloak thanks

[unkempt stratus]

My account got hacked and pubg support not reply in india what to do??

[mortal apex]

Hello, @unkempt stratus!
Please refer to this.

-As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[long trellis]

I need help i want to unlink my third Login can i unlink?

[night cloak]

Email unlinking feature isn't available for now.@long trellis

[long trellis]

It's never be removed?

I want to sell my account but i can't remove

Or can i change?

[night cloak]

Buying and selling of account is against pubgm tos.Your account might get Banned@long trellis

[long trellis]

Hmm

So i can change email or not?

[night cloak]

^^^

[long trellis]

Ok....!!

[astral meadow]

My account got hacked and i only can access with my email account, What can i do to recover it? @mortal apex

[jade nest]

Contact in-game customer support for account related issues.@astral meadow

[astral meadow]

I'll do it

[wintry turret]

How to fix this

[fringe cove]

Hello.
I don't see my stats for some reason.

51239440229
Oneplus8 pro
Cellular - 4G
United Kingdom

[sick shale]

@fringe cove What's your server?

[pearl blaze]

Hello someone take my facebook i get back my facebook but he connected to pubg and he added twiter and i cant remove it whats the solution ?

[sick shale]

Contact Apple support.

[fringe cove]

Eu

[sick shale]

Contact customer service and ask them to unlink the unauthorized social media account, You may follow this conversation:

@fringe cove Can you take a screenshot of your server in settings?

[night cloak]

Hello dear Mr/Mrs, in the past I was banned for 1 day and after for 7 days because I was playing in classic mode with a cheater in my team without knowing it. After these two warnings I was more sceptical to play again with random team. I have been always following the rules of fair play and was always trying my best to improve by my own skills. Please revaluate my ban, I would be very happy about it, since I have invested a lot of time and money. I have this account 2 years and I was always enjoying my time in game. Yours sincerely

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Try restarting the game

[wintry turret]

On other accounts I can purchase UC

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wintry turret.

[sick shale]

@fringe cove A screenshot of your career results please

[sick shale]

Leave your team and restart the game, @fringe cove.

[fringe cove]

Leave the clan?

[sick shale]

No, Lobby team

[fringe cove]

I closed the game 💀

[sick shale]

@fringe cove Nevermind sorry, I just checked your account and your highest rank isn't on Europe.

[fringe cove]

I switched from Na to EU recently

[sick shale]

Yes, Stasticis of the highest rank will be displayed on your profile.

[fringe cove]

But I'm Plat in squads, that's my highest rank so far this season

[sick shale]

No, Your highest rank is displayed on your profile, Check it again, Platinum II.

[fringe cove]

So I have to be platinum II and above in order for my stats to show?

[sick shale]

Yes.

[fringe cove]

Okay, thanks
Have a nice day Rebel 😸

[wintry turret]

Its says the same thing as you said in here

But the With the same apple ID i can purchase UC on another account

And not this one

Might it be region or something

[crystal hemlock]

i need help urgent

no bro solved very bad hacker was live i want to ban him

thanks yar

[sick shale]

Where did you get this error?

[crystal hemlock]

no bro already i gave live link to error 403 bro he banned him 😋 thanks

[sick shale]

That's normal since the Email login method is still in beta, Just try again later.

[hard urchin]

Where to report PMCO Hackers 🙂

Pubg cheating system haha wow

[clear spindle]

@hard urchin Please refer the pinned message in #pmco.

[scenic relic]

My account has been banned without any reson.
Hi Company pubg mobile, I do not know why my account was suspended, even though I have not committed any question to your laws. I hope that you will respond to me as soon as I need my account and I cannot spend my day without playing. I hope that you will pay attention to my request and wait for your reply impatiently without any reson.
My account has been banned without any reson knowing I did not use any hack or other things please take the problem as soon as possible

ID :588199488
Email :[e-mail]

[polar marsh]

@scenic relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty skiff]

Banned for shooting on the heels Id 5371266577 How long to wait for the ban to be lifted?
ID: 5371266577
Device: Realme 7 pro
Country: Europe, Ukraine

[tired pulsar]

hello, you guys know if theres gonna be another season of metro or if this is the last one?

[clear spindle]

Please report it in #old, @gusty skiff.

[zealous coral]

Is here any channel to report player who are griffing?

[hallow gulch]

If it's server related then do so in #discord if it's an in game issue you can report them using the in game report system.

[sage fractal]

This has been going on for 2 times in a row already.

[hallow gulch]

do you get that when you log in or during the game

[sage fractal]

During

2 times already

[zealous coral]

Will I get a notification or something like this when this person gets banned? Ig also

[hallow gulch]

If looked into and the ban is deserved then yes you will, if not then they will receive the right form punishment.

[sage fractal]

@hallow gulch any help?

2 times in a row, I just logged back in again to play one match and then suddenly this happens again.

????

[hallow gulch]

pls refer to point 4.11 in #faq

as your issue is stated there.

[sage fractal]

But 2 times in a row?..... nine

Nice

[zealous coral]

Ty sir

[hallow gulch]

Issue might and will occur multiple times if not solved, refer to the solutions listed.

[lament pelican]

Sorry

[hallow gulch]

thx

[clear spindle]

Done. You could have just mentioned me T.T

[hallow gulch]

sorry, you were idle

will do next time

[fast fog]

/register

[clear spindle]

Register what??

[pulsar pasture]

Hello. I played metro royale on map 2. My internet crashed and I was kicked out of the game. Upon returning to the game, all the items of the calculation were gone. Is it possible to return the missing items.
Id:5404705222
Email: [e-mail]

[clear spindle]

Unfortunately you cannot get that missing items back, Play more and collect those.

[night cloak]

Can you help me

I can’t play in metro royale

Why

The message is

This feature is still under beta testing and you have not been invited to try it out

Why

Why

Why

[pulsar pasture]

in any case, it should not be so when leaving the match all things (backpack, armor, weapons)

[night cloak]

I used to play with it, I haven't done anything wrong, and now he doesn't let me in anymore

You can help me!!!

[sage fractal]

Nice bruh hope it doesn’t happen I changed my internet connection.

[hallow gulch]

unfortunately, as for the time being you can't play

[night cloak]

Can’t login to my account. I’ve deleted all the game files and even reinstalled the game. Still says the same thing

Why do my friends play it and I can't?

[hallow gulch]

You can try the solutions listed in 4.6 in #faq if you haven't already.

[hallow gulch]

He might have a different region set, and as far as i know metro is available in some other regions.

One of the staff team will confirm it and provide you with well trusted information, be patient and wait.

[night cloak]

no it does not depend on the regions ... it is not so

[quartz sandal]

any way to get invitation code for Beta servers?

[copper moth]

How to get Akm Halloween now?

[pulsar pasture]

?

[night cloak]

I have not been able to play for 3 weeks ... and nobody can give me an answer, it is not possible, I wrote to everyone

[spare escarp]

I think that when several problems are raised by several different people the PUBG support needs to be aware of the problem as soon as possible. Too many people are complaining about the same problem of a hacker's modified version of the game and that we can't log into our accounts anymore. The reason for writing here is to highlight this problem so that the maintenance teams can find a solution. This Discord server is supposed to be an official PUBG server and as such they must keep themselves informed of the reports made here.

[hallow gulch]

you can refer to this link

[spare escarp]

Now I can’t play the PMCO because I can’t login my account

[night cloak]

I cant play in metro royale

[quartz sandal]

okie sir send it

[night cloak]

I cant play in metro royale

[hallow gulch]

[quartz sandal]

Thanks!

[pulsar pasture]

Strange

[night cloak]

Ok I checked everything and went to Customer support and they did nothing. Told me the same exact thing

[pulsar pasture]

maybe this mode is not available in your country

[hallow gulch]

I'm sure such problems have already been reported, perhaps you can try and find a solution for your problem.

[night cloak]

when i click on metro royale this is the message, me and 4 other friends of mine have been having this problem for 3 weeks ... tried everything but we can't play

[hallow gulch]

as one of the mods mentioned metro is not available for you now, will be soon.

[night cloak]

my friends play it and I don't because I used to play it too

[night cloak]

but I was playing with it until recently

[quartz sandal]

Damn that's kinda weird

[night cloak]

So I lost my account for nothing then?

[pulsar pasture]

Very strange I play in the subway every day

[hallow gulch]

Did you check the possible reasons behind your problem ?

[night cloak]

There’s nothing in the support area that says anything about what is happening lol what do you expect me to do. I did what the bot in customer support told me to do and I looked where you told me to go and none of it helped

[night cloak]

what's the problem, why can't I play metro royale anymore ??? you have to tell me the motivation !!!

[hallow gulch]

Metro is still in beta, the causes of it getting closed is for maintenance to fix bugs and glitches. It'll be open for you soon.

[night cloak]

it is not enough to say that for now I cannot play with it !!! why? is absurd!!!

[night cloak]

because the others do and I don't !!!

[vagrant warren]

There have pubg mobile lite support?

[hallow gulch]

Hopefully there's a solution that i don't know of, but i highly doubt it. Your issue has been stated but for now be patient until one of the mods is here.

[pulsar pasture]

my metro is not closed

[hallow gulch]

Pubgm lite does not have a discord server, you can contact your in game support for help.

[vagrant warren]

Ok

[night cloak]

I've been waiting for 3 weeks !!

[vagrant warren]

Nonoo

[night cloak]

My metro is closed !!!why

[pulsar pasture]

what country do you live in

[night cloak]

Italy

Europe

[night cloak]

the game works but for about 3 weeks I have not been able to enter the metro royale anymore

[haughty hawk]

Hello guys.bi I tried many times but it did not work. I reinstalled the computer, it still remains 98%. Please help.

[hallow gulch]

Please type .emulator in #481204134859505684 Then report your issue in #emulator-support

[pulsar pasture]

somewhere on January 15 released the 2nd chapter

[pulsar pasture]

the same problem was in the first chapter

[night cloak]

@hallow gulch what time do mods get on

[pulsar pasture]

have you tried downloading the game again

[hallow gulch]

I meant to check for a possible solution in #faq subpoint 4.6, but mods don't have a specific time.

[night creek]

when will bann of the bug reviewed? does someone know?

[clear spindle]

We do not have an ETA for it currently.

[night cloak]

Yeah I did that.

[night cloak]

yes more than once

[hallow crater]

Добрый вечер меня взломали ,поставили на версию , в игре тех поддержка не отвечает ,может здесь что то получится

[hallow gulch]

If you still have access to the account, do contact support.

[tranquil bridge]

how can i solve this

[hallow crater]

she is not responding

@hallow gulch she is not responding

[jade nest]

Contact in-game customer support

[hallow crater]

silence addressed

[hallow gulch]

Be patient and wait for a reply.

[hallow crater]

@hallow gulch as much as possible

[wise abyss]

😢

[hallow crater]

when I already contacted support

[night cloak]

I can’t throw grenades when i click the 4 key it doesn’t work this happened after the update

It only does if i do it with the mouse

[wise abyss]

set it to quick throw in settings

[night cloak]

It’s already on that

[jade nest]

This server only provides support for the global version of the game.

@night cloak ask in #emulator-support

[ocean sail]

My teammate got banned for no reason for a week now just before pmco. So we have to trio all the games. Pls help. Don't say follow in game protocol cause it doesn't work.

[celest shadow]

Please use #pmco, @ocean sail. For account suspensions, you may refer to subpoint 2.12 in #faq for further information.

[ocean sail]

I messaged pmco support @celest shadow they said I should message here regarding suspensions

Can you please help me?

[celest shadow]

We cannot help with account suspensions here on Discord. Please inform your friend to use the File Claim option to appeal to his suspension.

[potent heath]

My season match time isn't going up why? Only answer if you're familiar with the pass

[ocean sail]

Thing is the File Claim option is talking to a bot and it takes a while before actually getting something fixed. And by that time pmco qualifications is over and we have to wait until next year to try again 🥺 @celest shadow

[celest shadow]

Can you send a screenshot of the issue in question?

[ocean sail]

On top of that. If he does end up getting it resolved for getting banned for no reason. He will be bronze 5 again. And will have to build his tier up to platinum to participate with us all before qualifications close.

[potent heath]

Basically I get rp points everytime I played 100 minutes on clasic mode or tdm etc

[celest shadow]

There is a limit of 550 minutes per week. See the bracketed text below it?

[ocean sail]

It doesn't make sense. Is there an place or someone I can talk to regarding this other than the in game file claiming? @celest shadow

[potent heath]

Ohh....I see and today the rp missions come out

Thanks for the clarification

[celest shadow]

That is the only option he has. There is nothing that we can do here in regards to account suspensions, @ocean sail. You can instead replace him with a substitute player (if you have registered one); if not, then you may not be able to play with your suspended teammate.

[ocean sail]

:( what can we do to reduce the chance of getting banned for nothing in future?

[celest shadow]

There's always a reason behind a suspension. You may want to discuss and ask what he has been doing before the suspension.

PUBG MOBILE User Agreement:
:white_small_square: https://www.pubgmobile.com/terms.html

[harsh ibex]

I swear to God and by God that I did nothing, I played honestly and safely throughout my time in the game and did not cheat or play with programs or files, and I myself used to report about cheaters and when I wake up in the morning I remember. Enter the game for play and enjoyment, I have been banned for 10 years, and when I call customer service, the answer is automatically done, and I know very well that there is no customer service basically because it is just an automatic response, why? Why did you love PUBG MOBILE and still love you Why is this injustice?

[polar marsh]

@harsh ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic thistle]

I call customer service, the answer is automatically done, and I know very well that there is no customer service basically because it is just an automatic response, why?

[jade nest]

@rustic thistle refer to #faq 5.4

[dim finch]

My account was hacked but I can still access it, I need help with removing the hacker’s Facebook from my account, he has his Facebook linked and I can’t change for 6 days my ID is 5152574564

[jade nest]

Contact in-game customer support for account related issues

[dim finch]

Ok

Thank you

I talked to them last night I forgot

But the account is still linked after the help

[jade nest]

They might take at least 60days to Unlink the hackers Account

[alpine flume]

Hey fam, anyone here know when pubg mobile will be updating graphics settings for the new snapdragon888 chips? I got a samsung S21 with 120hz but it seem game doesn't allow 90hz yet. I know a couple of other phones in the similar situation

[rustic thistle]

Do you mean bogus customer service? Autoresponder :) she 5 sentences repeated each time? I would like to communicate with a specialist or a real customer and not with the robots you are talking about, and the game does not contain customer service in the first place, but they have an automated response service and the illusion knows what I mean :) So I can sue the company legally

[jade nest]

90fps is only available for few selected devices as of now.Your device might get the update in future.Kindly stay tuned for future updates

[night cloak]

WHYYYY

This message

[night cloak]

I want an answer

[rustic thistle]

Where are pubgmobile +

[hollow oasis]

does pubg mobile bans jailbroken devices? i am afraid to open my account because it might get a ban. can someone confirm if jailbroken devices can get account ban?

[night cloak]

because my friends play it without problems

[rustic thistle]

I swear I will legally sue the company for defrauding the players :)

[clear spindle]

Please read the message, if you keep on asking in here will considered as trolling and moderation actions will be taking on you.

@rustic thistle what exactly is your issue ??

[rustic thistle]

I advise you not to open the game because it is a fraudulent company, and for sure, you banned your account under the pretext that you cheated

[polar marsh]

@rustic thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

what is written on the message is not an answer ... you block accounts for no reason because you have a platform that does not support all accounts !!!

[clear spindle]

Simply having a jail broken device won't give a ban unless there's some shaddy apps, @hollow oasis.

The feature is still in beta, @night cloak so not everyone will have access to the Metro Royale. You'll be invited back once it is back in global.

[waxen remnant]

I m in Turkey region and in my id bonus challenge not showing anyone help

[grizzled ice]

Why my friend got banned for no reason And she playing fair with no vpn nor cheating

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @grizzled ice.

[brittle shadow]

@clear spindle after final game of pmco i getting 2 month ban with out anything

[polar marsh]

@brittle shadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opal raptor]

please I need help

I have a problem while login "account has been logged in with a newer version "

and I have the latest version

[polar marsh]

@night star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@opal raptor You need to contact customer service to solve this issue.

[opal raptor]

how to contact them?

[sick shale]

By clicking on Help at top-right of login screen.

[night cloak]

Hi hello everyone

And hi PUBG mobile

[opal raptor]

ok, But u dont have any idea about this problem?

[night cloak]

My account has been heack

Hack

[sick shale]

Only customer service can help you with issue, @opal raptor.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

That's the problem I can't log in

[sick shale]

From login screen (Click on Help at the top-right)

[night cloak]

What should I do

?

[sick shale]

Well, If you don't have access to your social media account that is linked to your game account then PUBG MOBILE is unable to assist you, Refer to subpoint 2.8 in #faq for further information.

[night cloak]

No I have access

But I can't log in

Because it says that I'm running on and older version of the game and I should update

[sick shale]

Contact customer service to solve this issue then.

[night cloak]

Where

[sick shale]

From login screen (Click on Help at the top-right)

[night cloak]

Ok

It doesn't help

[carmine umbra]

@sick shale Hi , I’m Oussama from EASTCOASTM , my team has participate on PMCO , and the account of one of my teammates has been hacked, and the hacker linked his email and twitter with the account, can you help us to recover it ?

[sick shale]

There is no other way to solve this issue except contacting customer service, Please try again with a proper language, select the answers correctly and be patient. @night cloak.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @carmine umbra.

[night cloak]

That's what happened to me right now

[carmine umbra]

Ah okay, i hope u will recover it ✌🏼

[night cloak]

Thanks bro you too

[worldly chasm]

Could you at least give an approximate answer to how long it takes before the decision after such an answer comes

Hello Soldier,

Thank you for providing all the information!

We apologize for the inconvenience caused. We understand that you are having issues with the account hack.

In regards to your account hack, we have shared all this information with our concerned team. Please be rest assured as they are currently working on the problem and they will try to recover it as soon as possible.

Meanwhile, we appreciate your understanding in the matter.

We appreciate your patience, and we again thank you for reaching out to us.

If you still have any issues, please feel free to write back to us. We would love to help you with that.

We wish you have a great day ahead!

Best regards,

Shane N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Service

[carmine umbra]

@sick shale I have contacted the support but they didn’t answer, and my teammate have to play tomorrow

[worldly chasm]

Could you at least give an approximate answer to how long it takes before the decision after such an answer comes

[night cloak]

Bruh it's days is a bad day

I mean today's a bad day

[sick shale]

@worldly chasm No idea, That depends on your situation, We are not affiliated with the customer support team by the way.

[night cloak]

I even sent an email to the company

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @carmine umbra.

[night cloak]

And they close the issue

This is what the game says

Bro I have bought the RP

[worldly chasm]

I ask this here to know at least approximate terms. I hope to meet someone who has already gone through this

[night cloak]

I have

And I don't now how to fix it

[sick shale]

@night cloak I have answered you, That's all what I can do for you.

[night cloak]

Thanks

But it's not enough

[sick shale]

#questions message

[night creek]

Does someone know when banns due shooting hellys will be reviewed?

[celest shadow]

Please be patient, @night creek.

[earnest knoll]

Pubg replyed me and they sayed the information that i gave them not match their records

What now?

I cant get the exactly registration date

As when i first played the game i linked it to facebook and i removed the game from that facebook already

[night cloak]

Bruh I even sent a email to the company but the closed the issue

[sonic marsh]

what's the official site link

[sick shale]

@sonic marsh Is it a regional version?

[sonic marsh]

it's the kr version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sonic marsh.

[sonic marsh]

but that's not related to the question tho, that's why I asked for the official version website link

[sick shale]

https://www.pubgmobile.com/

But that won't help you.

[earnest knoll]

How to know the registration date of my account?

[sonic marsh]

oh

[sick shale]

From your social media account maybe

[earnest knoll]

What if i unlinked that social media account?

[sick shale]

You gotta remember the date then.

[hallow gulch]

Even if unlinked, you'll still be able to see the date of the linking process.

[night cloak]

Hey! So I have my email linked to my pubg account. Is there any way I can change the password or details?

Please tag me when someone responds

How do you check when your primes ending?

@sonic marsh you gotta turn on a KR vpn to login/register on pubg kr

[sonic marsh]

yea I found it on yt

[hallow gulch]

That's against the pubgm TOS

[night cloak]

@hallow gulch ?

[hallow gulch]

not a prime user myself, but i think you'll get notified. Or you can go to the prime page which might have the date of your subscription.

I'm sure rebel knows more than i do, so he'll help you

[turbid saddle]

What happens if I report someone that he is not a hacker

[hallow gulch]

Nothing

[turbid saddle]

Ok

[night cloak]

@hallow gulch do you have any idea about this?

[violet silo]

reporting players that you dont like wont do anything if thats why your asking @turbid saddle

[hallow gulch]

Sorry had to wait before replying, from my knowledge it is possible to change your password.

[hearty holly]

How to fix?

[night cloak]

No worries, how do I change the password?

[hearty holly]

pls help

[night cloak]

@lime juniper hey bro can you help me

[hallow gulch]

Means your account is open on a different device in another location.

[celest shadow]

Are you on Google Play Store or AppStore?

[hearty holly]

I'm sorry I got the photo wrong

[night cloak]

my account has been hacked and I have no longer access to the account and I know the date created account and all payment bills how can I get back

[celest shadow]

You may want to contact and consult with your Internet service provider in this regard, @hearty holly. This is an issue with your network, and not the game itself.

The error itself indicates that the game is restricted in your area, be advised.

[minor elm]

Help someone please

i cant turn on the Mic

@celest shadow

[night cloak]

Appstore

he linked with another Facebook account

[celest shadow]

Having an EEA account does not have an affect whatsoever in regards to your issue, @minor elm. You may have been restricted to use the chat function due to its misuse, or that you have been very vulgar with younger players and were found to have violated this very rule.

Please contact the customer service in-game for further assistance.

[hallow gulch]

@vagrant tulip i say we leave it to piston since he's staff

[hearty holly]

Can DNS be used for login?

[stray burrow]

Hello, I accidentally changed the server from Europe to Asia and now it causes difficulties for me when playing. I have a large ping. Here is my ID 51261673470

[minor elm]

how to fix this issue @celest shadow

[celest shadow]

To check up on your Apple subscriptions, head to the Settings app on your iOS device, then tap your name, followed by iTunes & App Store. Hit the Apple ID link at the top, then View Apple ID, and Subscriptions. The next screen will show you all the subscriptions handled by Apple.

[broken aspen]

Hello

All day i play pmco qualification with 3 players my 4th player have problems of internet can i change him

[vague dove]

When do v1.3 beta release?

[night cloak]

It says expires on 2 feb @celest shadow does that mean ill have prime on 2nd or no?

[sick shale]

Go to Settings > Other > Gameplay management, And select Yes if you're above age 18.

[celest shadow]

There should be a grace period after February 2 if you have not continued the subscription, but it should automatically do so if you have a payment method linked. If you do not want this to happen, you will need to cancel it.

[carmine umbra]

Hi I’m Oussama from EASTCOASTM , my team has participate on PMCO , and the account of one of my teammates has been hacked, and the hacker linked his email and Twitter with the account, please can you help us to recover it or to change this player ? Thank you 🙏🏼

[night cloak]

@celest shadow sorry to interrupt but how can I change the password for the email I linked to my pubg account?

[celest shadow]

Unsure if this will help, but feel free to try.

[night cloak]

I’ve heard you can’t unlink the email

[hallow gulch]

This question belongs in #pmco, be patient and wait for assistance

unlinking an email is not possible as for the time being.

[night cloak]

What about changing the password?

[hallow gulch]

unlinking social media accounts is.

[minor elm]

@rRebeL i dont have that

[sick shale]

Contact customer service please, @minor elm.

[hallow gulch]

They might've been harassing players online so the mic perm was taken away.

[broken aspen]

@hallow gulch i talk in #pmco. He talk to me go to faq 2.14

[minor elm]

@sick shale How to do that can you help me

[carmine umbra]

@teal raft I’m Oussama from EASTCOASTM , my team has participate on PMCO , and the account of one of my teammates has been hacked, and the hacker linked his email and Twitter with the account, please can you help us to recover it or to change this player ? Thank you 🙏🏼

[hearty holly]

What is your proposal, both proxy and DNS software?

[frozen schooner]

<@&481161015728406538> 😫😫I was playing peacefully and suddenly i got logged out from the game and now game say's this.. i was just logged email i did not linked any Facebook, Twitter or Gmail.. so what is the problem??

[celest shadow]

I recommend you to contact your Internet service provider instead.

[minor elm]

can i change this ?

then my mic work?

[carmine umbra]

@frozen schooner same problem

[hallow gulch]

You can log in via verification code which will allow you to set a password

[night cloak]

I would like that please

How can I do that?

[hallow gulch]

happens when the game is logged on multiple devices, one of them being on a diff version.

[stray burrow]

Hello, I accidentally changed the server from Europe to Asia and now it causes difficulties for me when playing. I have a large ping. Here is my ID 51261673470

[frozen schooner]

I think you miss read my full text 🙄

[hallow gulch]

Should be found below your email / password login page.

[night cloak]

Ahh okay

[hearty holly]

If they were going to fix this problem with my complaint, they would not have done this dirty deed from the beginning

[hallow gulch]

Contact customer support, changing servers is something that can't be undone unless reaching out for CS or waiting for the duration set which is 60 days.

[stray burrow]

Where can I find CS

[night cloak]

I’m sorry for disturbing you @vagrant tulip and @hallow gulch but I appreciate the help

Stay safe!

[hallow gulch]

If you still have access to the account, contact customer support. Note that you need to have the info needed to confirm it's you.

[hearty holly]

True, I live in Iran. This is not a problem on your part, but before that there was no problem.

[stray burrow]

I already wrote in support of the game, but in the end, zero result

[hearty holly]

Can we hope for the future to solve this problem?

[stray burrow]

I already wrote in support of the game, but in the end, zero result

[hearty holly]

I know bro, unfortunately I live in a nonsensical country-___-

🥂

[night cloak]

I’m currently trying to change the password but I’m not getting any verification code. @vagrant tulip

[hallow gulch]

Contact customer support via the option on the log in page

[night cloak]

Spam inbox too? Okay thanks 🙏

[hallow gulch]

Once you've stated your issue, knowing this is a common case. Be patient until you get a reply regarding your hacked/stolen account, which from there you'll be able to provide them with everything.

Keeping in my mind they get thousands of daily reports so please wait.

[hearty holly]

What version comes after the Indian version? Can we hope for your negotiations with Iran? pubg verision IR

[storm flume]

Please avoid going off-topic, @hearty holly. You may have unrelated conversations in #chat.

[night cloak]

My friend, it is impossible
Iran not to be represented in any country, even with the official server of this game in Iran, they do not care.

@vagrant tulip I’m not getting any email unfortunately but I’ll just try again tomorrow and hope it works

Kept refreshing and checked spam inbox but no email unfortunately

I know it’s the right email too because I logged in just in case and the details are correct

I will and I appreciate the help once again

[rich river]

I changed server by accident someone help me

[hallow gulch]

i...
Please contact customer support regarding that matter, No other way besides waiting until the cooldown is over.

[rich river]

Where to do that

[hallow gulch]

[rich river]

Okay tnx

[knotty crater]

My Twitter account was hacked, my account was logged into pubg, my pubg account was linked to an email
I want to cancel the link between my account and the email because the hacker logs in with the email they put on my account

[hallow gulch]

You can refer to point 2.8 in #faq , or to save you some clicks. Please contact customer support of the app you have your account linked to (twitter). Unlinking an email is not possible, however doing so to your social media accounts is.

[night cloak]

Hey how can I stop the hackers that keeps playing with my account

?

[hallow gulch]

Contact customer support from your account.

[night cloak]

Oh ok

And what should I tell them

[hallow gulch]

State that your account has been hacked, from there you'll be told what to do.

[night cloak]

Ok

Thanks again

[night cloak]

anybody have pubgm Email

[knotty crater]

I want to cancel the email link because the hacker is logging in with the email they put on my account

[strange gust]

@vagrant tulip

@left jolt

[hallow gulch]

Ask such in #pmco

[strange gust]

Ok thanks

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @knotty crater.

[left jolt]

Yes?

[knotty bolt]

I can’t login today. How to resolve this issue?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @knotty bolt.

[knotty bolt]

I can’t login, so I can’t go to in-game settings and contact customer service

[sick shale]

Click on Help at top-right of login screen

[knotty bolt]

Only contains articles and frequently answered questions

[sick shale]

Select the answer No,They didn't help

[grim eagle]

Is there a Support for pmco

[sick shale]

#pmco

[warm plaza]

@sick shale i need help plz

[grim eagle]

@sick shale no one is there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm plaza. Remember to read through #faq before asking questions in the support channels.

[sick shale]

They will answer and mention you when they're available, Be patient please

[warm plaza]

can't change the server how can i change it again !?

[sick shale]

You have to wait for the cooldown period to be over.

[long kettle]

Any mods?

[sick shale]

How can I help you?

[long kettle]

Do you know if the TDM ban glitch has been fixed yet?

[sick shale]

The team is investigating into the issue, No information.

[long kettle]

Thank you, scary stuff 😬

[warm plaza]

@sick shale

[sick shale]

@warm plaza I have answered you.

[dim finch]

I was able to purchase UC and Change my name back now the only problem is this hackers Facebook connected, I know it’s gonna be a hassle to unlink it in the next 5 days

[random vault]

I cant see my ranking how can i fix it

[dim finch]

Restart your game

That was easy for me it happened before

If that doesn’t work uninstall and reinstall

[random vault]

@dim finch what u mean restrat i cant see 3 days ago

[dim finch]

Like wipe all your data and reinstall the app

[random vault]

It work?

[dim finch]

It should, I’ve had the same problem before

[random vault]

Thx i try

[dim finch]

No problem ❤️

[random vault]

@dim finch if u need help i can ur account version to up and they can login

Cant*

[dim finch]

Lol how

They’re Facebook is connected for another 5 days

[random vault]

@dim finch come private chat

[hallow gulch]

You should be above level 35, in between 35-40/5.

[knotty bolt]

Same. No option there

[hallow gulch]

Contact customer support, they might help as in remove/unlink your fb account.

[night cloak]

What should I do if my account was stolen and the email was linked?

[neon glen]

Hi i just got banned for 1 day for nothing and i was recording the match

[polar marsh]

@neon glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

Try logging in via verification code, if not the only solution left is to contact customer support.

[undone brook]

Sorry to hear about that. The strange news that you’re not alone in this issue. I lost one account because of an idiot hacker who hacked into my account and played with hack or what ever resulting in 10 years banned, that’s not the end of story my second account is facing the same issue. Someone is using my account through Twitter (which is the worst company in keeping customers data safe) and I’m writing to pubg support for the last six days with no result.

[simple mortar]

Can I unlink e-mail login?

[hallow gulch]

No you can't.

[thorny shuttle]

Hello, this morning I open up my pubgm account, and see there has been some changes on my account like different outfits, uc gone, and when I see the linked account, it all good there is no other linked account and only have my google account and email. I am concerned as there might be someone else have access to my account. Also, I have checked all the security related to my google account and there doesn't have any new prompt of others entering my account, and I will change the password to be careful.
The last I open my account is yesterday night, and everything was good. Any clues?

[random vault]

@hallow gulch im 35 lvl today i do it

[dim finch]

@thorny shuttle I just went through the same problem but he still has his Facebook linked to my account, I have my email and Twitter linked with my account and I set up 2 factor verification through phone number the only thing left is his Facebook, in 5 days I have to unlink it

@undone brook appreciate your info on the issue, I like how we are all coming together and giving out useful info, I would like to that all you guys in the PUBG Mobile server for your help

Like to thank*

[timid rose]

Hello, how are you? I have an account that has been stolen and the version of the account has been raised from 1.2.0.14756 to 1.2.0.99999. I want help to restore the version without taking a band or causing me problems in the account's personal identifier 5457849288

[frosty badger]

Ay bro, aint you cheating?

[night cloak]

@timid rose Unfortunately, there’s no solution to the problem atm. Please play on a guest profile.

[thorny shuttle]

How do I attached image??

[feral forge]

you may upload images to Imgur.com and send them as links

[thorny shuttle]

That's a great suggestions, thank you

[modern burrow]

Hacker published a link to PUBG, and when I entered the link, he broke into my account in the game, unlinked Facebook, and completely canceled my account on Facebook so that I could not restore the account..My fashion mythic account .. Please help me retrieve it

[empty summit]

That was actually what happens with people who wants to get unfairly skins...

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @modern burrow.

[modern burrow]

I contacted customer service through the game and through the mail, and I did not benefit anything, and the thief plays coldly !!! Please return my account to me

[feral forge]

do you still have any access to your account?

[modern burrow]

No 💔

He deactivated my Facebook account so that I cannot access the game

[valid bronze]

PUBG MOBILE does not give me mythic skins on crates, WhY?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @modern burrow.

[valid bronze]

WhY?

[modern burrow]

Please help me

[feral forge]

it'a all depends on luck.

[valid bronze]

I opened 7 premium crates and got silver and cheap stuff

[modern burrow]

Please I want my account 😔

[idle hatch]

Hi

[feral forge]

we cant do anything here. please contact the customer support of facebook and try to recover your account.

[valid bronze]

I don’t have any UC, and ur telling me i have to depend on my luck, which is not luck?

[feral forge]

10crates for guaranteed reward.

[valid bronze]

I saw wynnsanity’s fortune’s power spin, it was slowing down on mythics, then on normal,then on mythics, then on rare then, then it stopped on the coins.

[modern burrow]

I tried .. my account is not coming back due to the removal of Facebook ??? Any proof you want I'll give you, but please return it, I paid a lot for it, fashion mythic you're supposed to care.

[valid bronze]

[feral forge]

you shouldnt click on any suspicious link in the first place. @modern burrow

[valid bronze]

I gotpinecone grenade from guaranteed rewards

Last month i was quite lucky

[modern burrow]

I will not click on any suspicious or authenticated link, I announce my repentance, but please help me now 😭😭😭😭

[valid bronze]

I don’t have UC

[feral forge]

we can't do anything here. please refer to this message or contact the in game customer service via the login page. @modern burrow

@valid bronze please do not spam in here.

[valid bronze]

I want to be revived

Or i’ll die

[feral forge]

move to #pubg-mobile #chat but don't spam.

[valid bronze]

Ok

[modern burrow]

They do not respond to me, you have a connection with them, pass my message, I want a solution

[valid bronze]

[tardy crescent]

@modern burrow
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[valid bronze]

I’m still here, stranded, with no one to revive.

[feral forge]

please do not do this in this channel

[valid bronze]

WhErE

?

[feral forge]

^ @valid bronze

[valid bronze]

Hewo

[jade nest]

@valid bronze No need to send message here if you don't have any game related queries.You can move to #chat or #pubg-mobile to interact with other people in the server

[dreamy hull]

Hi, i linked my account to facebook today, can i unlinked the same day?

[sick shale]

No

[dreamy hull]

How many days so i can unlinked?

[night cloak]

After 21 days

[dreamy hull]

Ok

Thanks

[rose vale]

What is power armor mode?

And why is it in rp?

[feral forge]

it will be released on the 5th of feb. people who bought ez rp license is one week ahead.

[rose vale]

Ok thank you@feral forge

[narrow sparrow]

Any mod...

[night cloak]

Please state your issue

[valid bronze]

How to be lucky in PUBGM

How to win in PUBGM

[night cloak]

how can we tell that
you can ask for tips to win in #pubg-mobile

[valid bronze]

I mean lucky in crates

[narrow sparrow]

If Any Solo Player Caught Doing Team up Then What Action Will take Against That Player (with Proof)

[night cloak]

They will be banned

[valid bronze]

Not as long as cheaters

Cheaters mostly got 10 years

[night cloak]

how can i tell you how to become lucky

[narrow sparrow]

I have Video Of team up Where i upload?

[night cloak]

it is better to report teamups ingame

[hallow gulch]

Report them in game.

[narrow sparrow]

I did But He Is Still Playing

[night cloak]

How to install pubg in india

Game is banned there i cant help you

[narrow sparrow]

4 Players Doing Team up and They Killed me..

[night cloak]

But others are playing

@night cloak

[hallow gulch]

No official date yet, but once it's out you'll be able to download it

[hallow gulch]

They will get the right form of punishment after getting reported multiple times by different players.

[night cloak]

Yo guys wassup

Need help?

Guys I opened pubg mobile today

And i have been got banned for 10 years

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello

yes?

Do we have any news about pubg india?????

Pubg india???

When is it coming?

Read this message

K

Ok

[storm flume]

Please do not use languages other than English, @shrewd monolith. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crude kernel]

He Pubg Mobile My I'd his ban please unban my pubg account

[polar marsh]

@crude kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp niche]

@PUBGMOBILE today i couldn't log into my account because it said that my account has already log in on other device of newer version.I already checked at Google play but there's nothing to update Can you please fix the issues

[night cloak]

Contact customer service via login page

make sure all your social media accounts are safe

[sharp niche]

I change my password from my account twice but still nothing

[night cloak]

Contact customer service via login page

[torn void]

I had registered me and my teammates into pmco and I didn’t get notified apparently I misspelled something on my registration but email and discord name was right same with ign but I guess my ign id was wrong

[night cloak]

use #pmco

[torn void]

It doesn’t let me send

Sorry I’ll try fixing it

[grim patrol]

Hello, my Google play account has been hacked and now a fraudster is logging into my account. Is there a way to speed up the decoupling?

[spring kraken]

Hello, my account was banned for no reason, I did not use bugs and did not play with cheaters, I want you to review the ban! Id 5102771641 Xiaomi Redmi Noyt 9 pro , Russian, mobile Network

[polar marsh]

@spring kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

The customer service gets many requests per day so you have to wait

[ionic cloak]

I have problem with RP rank its tuck

[river fog]

Hello, I am trying to redeem UC code but the website is giving me "Parameter error" is there anyone who can help me with that

[haughty flame]

Pls tell where to get pubgm global v1.3 beta patch notes?

@polar marsh

[night cloak]

Keep an eye on #news

[night cloak]

Did you check your network?

[river fog]

yes

I am connected

[night cloak]

Can you try after a some time it might be due to high network traffic

[ionic cloak]

WTF
no help

[night cloak]

What happened?

[ionic cloak]

RP ranking its stuck in 86 not progres anymore I repair the.. delete it and reinstall again but still stuck

2 days ago I rite here and in servicecenter no one help me

I buy 2 activity pack and buy ranks but still stuck

this what happend@night cloak

[jade nest]

@ionic cloak Did you buy the rebate pack?

[ionic cloak]

@jade nest mean this?

[hardy bronze]

This player in screen shot is cheating . Aimbot and X-ray . Also went to spectate and this popped up. Watched for awhile, not able to report player. What cheat is this that kicks you out of the match? See this about twice a week or so.

[jade nest]

Can i know what amount RP did you buy?also tell me did you buy the rebate pack at the very start? And how many rank did you purchase?
I will try my best to help you in here.

[jade nest]

You got kicked from lobby either due to your internet connection or you were in background for a longer period of time.And if you want to report the cheater then you can do that using in-game report option.However,if you have clear evidence of him using cheats then you can report him in #cheater-reports by following the steps in there.Do check the pinned message in there

[short igloo]

Wait you can get a false ban for shooting at the legs?

[night cloak]

yes there is a bug in TDM if it happen to any one you know ask them to Give their Details in #old

[jade nest]

Do not try it plz or you will be getting ban for exploiting the bugs after knowing it.and also tell others not to use it.

[edgy stag]

Oof i also got banned just for shooting at legs

[jade nest]

No need

[celest shadow]

Feel free to watch this video for further information:

▫️ https://youtu.be/mX-xvslBtV0

[native rose]

Can someone help me with my hacked account

[night cloak]

yes

Can you state the issue in a more detailed way

[remote gulch]

@celest shadow what can i do??? i cannot log in the game...
i was playing last night and suddenly logged out from the game while playing and after this happened!! what can i do now???? i contact ingame support there is no reply!!!

[native rose]

Hacker has his social media account linked

@night cloak I cant unlink cause he logs in everyday

[night cloak]

You should contact customer service This might help you

[native rose]

Ive already sent email to pubg support hut ive been waiting for a response since Jan 22

Yeah ive been waiting

[night cloak]

Please wait it will take upto 60 days to process your request

[native rose]

Hes removed all my friends and logs me out when I play

Jusr sucks

Cause I cant even do my missions to get my RP

So im having to purchase RP

[celest shadow]

Firstly, if you have no updated to the latest version of the game, which is 1.2.0, I recommend doing so from the official app market or website.

If this is not the case, then you may want to check who has accessed your social media account recently and change your password if you find anything suspicious.

Further inquiries in this regard should be taken to the customer service in-game, and you will need to be patient when waiting for a response.

[night cloak]

patience is the only way

@native rose

[mortal cove]

Where can I find 1.3 pstch

notes

[night cloak]

Keep an eye on #news

[native rose]

@night cloak can u confirm what the registration date is? Is the date when I first downloaded pubg and created pubg as a guest or the date I first linked a social media account?

@night cloak @celest shadow thank you guys, ill be patient.

[zealous turret]

@remote gulch Delete game and reinstall

that's the only way to fix that

[remote gulch]

I checked my social media account there in no suspicious login it i already have the latest version of the game from Play Store... |
i contact in-game and they said they'll contact and now almost 11 hour there is no reply! 😭
i cant play my RP week

[edgy stag]

Ok my id unbanned i contacted customer service my id 5157509478
In game name FLAMEツPRO

[remote gulch]

i already did that before contacting anywhere its commonsense man!

[zealous turret]

ur android?@remote gulch

[remote gulch]

android 10

[celest shadow]

What do you mean, @edgy stag?

[zealous turret]

yeah something changed the src to ur account

and now its bugged

[celest shadow]

It may take up to a day or more, since the customer service receive a large number of support requests on a daily basis.

[remote gulch]

yeah i guess so but my email has 2-step verification on

[deep mango]

Why I cant use my gyroscope wtf?

[remote gulch]

😭 😭

[zealous turret]

src version

[remote gulch]

ho can i check this???

[zealous turret]

use file manager but I dont recommend changing game files its risky

use at ur own risk

[remote gulch]

is there any risk of checking only??

[zealous turret]

no just don't change anything

1st go to android then data

[remote gulch]

please tell me steps then i want to check

[zealous turret]

storage/emulated/0/Android/data/com.tencent.ig/files/UE4Game/ShadowTrackerExtra/ShadowTrackerExtra/Saved

go to here@remote gulch

or if ur kr just find kr

[night cloak]

@deep mango Too short video. Could you send a longer record of the issue?

[desert adder]

my friend's account have been hacked by people from another country, is there any way to disable the account?

[zealous turret]

hmm ur account isn't hacked?

thats odd

[night cloak]

What is this thing?

[remote gulch]

no that isn't

[night cloak]

@remote gulch Don’t modify game files as you risk a ban.

[desert adder]

my friend's facebook got hacked and then the person got my friend's pubg account

[zealous turret]

hope it's just src version for the game

[deep mango]

Okk

[night cloak]

Contact customer service

[desert adder]

is there a link to pubg's customer service?

[remote gulch]

i checked as @zealous turret said ... he Given a Screenshot

[verbal parcel]

Need unlink option for third email link

[desert adder]

ok thank u

[night cloak]

@remote gulch As it violates the game’s terms of service, please avoid bringing up the topic. Contact the customer service in game for further information.

[night cloak]

The feature will be available soon in any feature updates
Email link feature is still in Beta stage That is why there is no unlink feature

[verbal parcel]

What is meant by agree for data transfer outside EEA in My friend Pubg id

[remote gulch]

okay thats not my concern breaking any game terms!!! thanks for giving me that suggestion of risking my account!!!

[night cloak]

@verbal parcel They live in EEA restricted area and allowing the game to transfer their data to China.

[verbal parcel]

Thanks 🙏🏻

[night cloak]

Welcome

[verbal parcel]

He said if he suppose to disagree it shows to delete his account

[night cloak]

@verbal parcel Yes. If he does not allow the data to be transferred to China, he cannot play the game. Therefore resulting in a deletion of the account.

[verbal parcel]

Thank you sir.. is that option cause any harmful ?

[night cloak]

@verbal parcel It is a data privacy notice because EEA regions have GDPR laws.

[verbal parcel]

What happen if he went India or any other Country and Try to play

[night cloak]

@verbal parcel It will remain the same no matter where he plays. Because the account was created in a EEA country.

[verbal parcel]

Thanks again ❤️ for your time

[night cloak]

No worries. Have a sweet day!

[woeful meadow]

Hi

I want to ask for assistant..

[night cloak]

Yes?

[woeful meadow]

My friends PUBGMobile account been hacked

We think it from facebook

[night cloak]

@woeful meadow For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[woeful meadow]

If he can't login any more can i report to the CS from my Account?

Because it said MiddleEast Version is newer than Asia..

[night cloak]

ask him to contact from that option

[woeful meadow]

Ok Thanks

[storm jasper]

How to equip region title? Im ranked #35 in my region n I think titles get updated every monday, so where's mine?

[feral forge]

do you not know where to equip a title or are you not able to see the title in edit?

[storm jasper]

Unable to see it with the other titles

[jade nest]

A screenshot of your ranking will be more helpful

[jade nest]

Now click on the ? beside region ranking and read that ,you will get your answer

[storm jasper]

I did and I waited fror the monday title

[silk raptor]

I can't login

[storm jasper]

No mails
I think I gotta wait or idk

[feral forge]

@silk raptor where are you from?

[silk raptor]

@feral forge India bro

[feral forge]

game is banned in india.

[silk raptor]

@feral forge any other chances to play

[storm jasper]

Of course

[feral forge]

suppose you are not allowed to play it.

[silk raptor]

@feral forge 😓

[feral forge]

but you can download korea version

[storm jasper]

Ayt, thank you

[jade nest]

This means that the whatever you achieved below gold 5 won't be counted

[silk raptor]

@feral forge same prblm bro yesterday we download but it's show unable to login...
Server under maintenance

@feral forge for creating new account

[jade nest]

This server only provides support for the global version of the game@silk raptor

He might have got wins before the gold5 tier,and those wins are not counted.Didnt you knew about this? ,they are shown but not counted

[silk raptor]

@jade nest please send koren discord link bro 🙏

[jade nest]

@silk raptor there is no such server

[silk raptor]

@jade nest @feral forge thank you bro ❤️

[grim patrol]

.

[night cloak]

The customer service gets many requests per day so you have to wait

[grim patrol]

...

[peak ingot]

Türk yok mu burda

[storm flume]

Please do not use languages other than English, @peak ingot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grave linden]

😶🤥 how the heck

[storm flume]

Hello, @grave linden!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[left portal]

Why my I'd not showing test server option
I'd Donwithfriends

[night cloak]

beta program is closed

[storm flume]

You can apply for the PUBG MOBILE beta program here, @left portal:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[left portal]

@storm flume I am apply for beta server in beta 1.2 and my I'd showing test server but yesterday is not showing

[weary cosmos]

how can i get beta test code?

[night cloak]

can someone tell me how i can fix this bug:
every time i open pubg my fire button and some other buttons change their Position witch i didnt change
its really annoying so id be glad if some one could help me

[left portal]

What is pubg mobile beta server on discord link

[jade nest]

Beta test server isn't available for now,you will be able to get code when the beta is available

[unique lodge]

hey i received a message that i get 2k uc beacause i boost server a lot how can it get it ?

[night cloak]

you cant get UC by boosting server

[jade nest]

You can apply for beta test program from here
https://q.gameexp.com/m/version/task/5923/task-wj

[unique lodge]

but I get message from pubgm

[jade nest]

A screenshot of the message will be highly appreciated @unique lodge

[unique lodge]

We frequently thank our moderation team for their hard work, but we must not forget to thank the rest of the community for sticking around and bestowing their awesomeness upon us! All of us here at PUBG MOBILE are so happy to have you around. Especially, we are grateful for the support by the @Server Booster! Without them, we would not have had all the perks we do today, such as 250 emoji slots and the ability to upload files up to 100 MB. As we currently have 107 server boosters, we are unfortunately unable to mention all of them here, but we have something else in mind for them! We would like to reward 1 000 UC to @1020 for being the most active server booster in January. Please contact us with your numeric in-game user identification. Additionally, we are conducting a #invalid-channel exclusively for the server boosters, and with the same reward. Thank you again for your support!

i get this message

[night cloak]

that might about the giveaway

that is over

[jade nest]

@unique lodge I think you can understand English pretty clearly,so why not read that again and understand it yourself

[night cloak]

you are late it ended today 2.35 am

[unique lodge]

oops bad thanks guys lol

[night cloak]

welcome

Cant change my region from france to pakistan i provide my number but can't get the verification code

can you try after some time it might be due to Network issues

[wary patrol]

@night cloak Hi, Is there someone in charge? I've been here for two days and I want help but nobody helps me.
I wrote wrong ID for pmco. (only number 1 is wrong)
please someone help.

[night cloak]

Use #pmco

[wary patrol]

@night cloak I sent messages everywhere but still nobody answers

[night cloak]

Wait for someone to respond they will help you

[wary patrol]

@night cloak i send message to pubgmobileesport@

@night cloak It has been two days now since I posted there is no answer yet

[night cloak]

Wait Esports moderators can give you better answer than me

[night cloak]

Please dont send it here use #pmco

[wary patrol]

@night cloak When ? after pmco finished? 😔

[night cloak]

no they will respond soon Just mention them if they wont
Please dont Chat here

[wary patrol]

@night cloak okey Thanks ((

[short dew]

any support available ?

[night cloak]

yes?

@short dew

[magic mica]

حجي جاهز؟

[night cloak]

Use english here

[magic mica]

Ok one sec i'm bringing my friend @night cloak

[thin beacon]

yep@magic mica

[magic mica]

Ok now i have a Question

[night cloak]

Please ask

[magic mica]

Ok i'm gonna send you an screenshot

[night cloak]

ok

[magic mica]

Is this okey?

I feel like it's cheating

I tryed it and i felt i wanna show someone

[thin beacon]

its like ipad screen

[magic mica]

And ask about it

Yeah it's simulating the ipad view

Does PUBG consider it cheating?

[night cloak]

Do you know who it is ?
if he is not Using IPAD it is considered as cheating
You can report it

[thin beacon]

Everything is normal just the view its like that

[magic mica]

I won't report

I'm just gonna tell hem to stop

You sure it's cheating? @night cloak

[night cloak]

If it is not IPad it is cheating

Tampering with files is against Rules

[magic mica]

Ok sir

Noted

And thank you for helpin' @night cloak

[night cloak]

Welcome have a nice day

[magic mica]

And if the game got hem cheatingm

[thin beacon]

if i report hem did he get Band 10 years or less?

[night cloak]

He will be given Punishment if it is verified

[magic mica]

And if it is

Is it 10 years?

[ancient raptor]

someone hacked me and when i recovered my account my server was changed and all friends removed how to fix it @here pls help

[night cloak]

You have to wait till cooldown end

[wise hill]

?

[ancient raptor]

@vagrant tulip you dont have to answer me if u dont do anything

[night cloak]

May i get a link to the games tos and privacy policy?

[night cloak]

https://www.pubgmobile.com/terms.html

@night cloak ty

Welcome

[tawny steeple]

When will Realme 7 support 60 frames in PUBG Mobile?

[jade nest]

What is the processor?@tawny steeple

[night cloak]

MediaTek Helio G95
Maximum FPS Supported is 30

[tawny steeple]

Media Tek Helio G95

[compact tinsel]

Hello, is pubgm or tencent partnered with midasbuy? I recently made a purchase through the website and it said that I was supposed to get an m4 skin which I didn't recieve yet, it's been an hour, is there anything you guys can do? Or should I contact their customer service

Used razer gold

[jade nest]

@tawny steeple refer to this

[night cloak]

Skins cant be purchased from Midas buy

[compact tinsel]

no sh1t, thats not what im asking

[jade nest]

Can you provide the screenshot of what skin you are referring?

[night cloak]

@compact tinsel There are a lot of fake midasbuy websites. We always recommend you to purchase from the official website: https://www.pubgmobile.com/pay.

[compact tinsel]

ye one sec

im pretty sure it was the actual website too

not one of the fake ones which i have no idea what you're referring to

[night cloak]

@compact tinsel If it was the actual website, you may wanna contact their customer server after waiting for 5-6 hours. And, could you please change your current pfp?

[compact tinsel]

yeah sure

[hollow hedge]

stupid question: How much luck does a player obtain by opening this crate? Like how many crates need to be opened in order to get a guaranteed legendary?

[somber galleon]

Me and my friends are getting ping spikes halfway through the match

[jade nest]

30 crates to fill the luck to 100%

[hollow hedge]

mhm thanks cries in silence cuz can’t make 136 RP to get the guaranteed legendary

[night cloak]

I have spent 10 minutes reading trough the TOS but i still have 1 question. Am i allowed to trade uc for items or skins?

[celest shadow]

What do you mean? Could you explain?

[night cloak]

@celest shadow i mean am i allowed to trade UC for in game items such as skins or other items beetwen other players?

@celest shadow i only recall it to be not-supported to buy UC from third parties.

@vagrant tulip no. I mean am i allowed to trade UC for in game goods with other players.

[celest shadow]

Any unofficial services involving the in-game currency (UC), and real-world money, is not permitted.

Simply put, if someone acquires an in-game item without purchasing it via the official methods in-game, then they are doing something which is not allowed, @night cloak.

Is this understood or do you need further explanation in this regard?

[mighty plover]

why i cant install Pubgm beta ? it says this app cannot be installed because of its integrity could not be verified.
Help please

[celest shadow]

Where did you install the beta version of PUBG MOBILE and do you have a screenshot of the error?

[jade nest]

Well it's prohibited here so

[knotty pollen]

Hello,
Can someone assist me I have an issue with pubgm, it’s extremely ARGENT‼️‼️

[celest shadow]

Please uninstall that version for now, the latest version of PUBG MOBILE Beta for iOS has not been rolled out.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @mighty plover:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

We provide community support only for the global English version of PUBG MOBILE here, @mighty plover.

[celest shadow]

You should also apply for the beta program if you are interested.

[mighty plover]

👍

[knotty pollen]

I Need Support can some respond please!!!.

[celest shadow]

How can we help you, @knotty pollen?

[knotty pollen]

My acc in pubgm has been blocked unjustified for 10 years without no reason.

[polar marsh]

@knotty pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat jetty]

Can anyone help why this is coming up when trying to buy the prime subscription?

[static panther]

My acc in pubgm has been blocked unjustified for 10 years without no reason.

[polar marsh]

@static panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

it is better to Do what is said in the notice

[flat jetty]

Do we know the email or whatever for customer service?

Or what forum it means

[night cloak]

Customer service

[flat jetty]

Thanks!

[sudden hemlock]

PUBG developer, recently my account was banned by you, your regular PUBG Mobile player for 2 years, I have been buying RP every season regularly. I already have an RP subscription. Please review my account, I deposited that much money. Why are you banning a player who has made a deposit? After that I was even scared to get UC. Pay that much money pubg give me a ban, so please make my account vulnerable and not give me UC as a reward for being a victim. I had to switch to mobile data while playing on WiFi, so I got banned! I am making great efforts and expenses ... I never violated the rules.
Until 1 week, I was banned for no reason. What is the reason of this. Before I was banned I switched from mobile data to WiFi connection and experienced data loss. I had a ban when I entered. You can check my game data, I log in regularly every day and I never have a rule violation. There is a big mistake. I demand the checks to be re-performed and the ban removed, although I do not accept this ban, I strongly object. Also, I use the account as a single person and there is no other user. The bot system automatically responds to the mails. While PUBG has a great place in our lives for entertainment, most of our time cannot be violated. I expect their administrators to realize this big nonsense mistake and to make a statement to me as soon as possible to remove the ban.
Player id -5673672186

[polar marsh]

@sudden hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[latent aspen]

why i cat play bonus challenge in emulator

[jade nest]

Because it would be unfair for mobile users if Emulator is allowed in Bonus challenge,and also this is a mobile game.
If you want to play Bonus challenge then play from mobiles

[latent aspen]

but tencent can make emulator server for bonus challenge

[night cloak]

how can i change email password to the linked PUBGM? i have the email but everytime i need to request a verification code to log in

and in game support doesnt help

[jade nest]

Email is still in beta.So there are issues in that.Try again later sometimes.Also report that issue in #old

[teal dew]

Is there anyone that can help me with my account?

[night cloak]

state your issue

@teal dew

hello, i need an urgent help.

[night cloak]

ask

my twitter account has been hacked and now that hacker is playing my account right.

and i unlinked the twitter also after realize of i'm been hacked.

but now he's re-link that account.

need help as sudden as possible. Or else my account will be lost.

unlinking says 7 days

and that guy is re-linking twitter.

[jade nest]

Contact in-game customer support and use this conversation as a help @night cloak

[night cloak]

i'm doing this for 6th time.

[jade nest]

Can you please try to recover your Twitter account first? @night cloak

[night cloak]

tf i fimd out that guy.

but sadly i can't recover my twitter account.

[jade nest]

Then you will have to use this ,no other choice@night cloak

[teal dew]

okay so i created my account back in 2018 on my iphone 6s and successfully connected via gamecenter so that my char progress is under save hands. after 2 years of playing i once linked my twitter account as backup (if something would happen with gamecenter). right after some time i had to delete my twitter account due to private reasons. after deleting, the twitter app was still visible on the slot in-game even though it was deleted. so i had 2 slots full and it always disturbed me. then pubg released an update where you could finally remove social media accounts so that you could empty one of your slots. i fully removed the twitch slot since my twitch account was already deleted and i had no access to it anyway, but removing it actually made me lose my whole account progress. i wasnt aware of that and didnt read anything, i just wanted to get rid of twitter. even though my gamecenter is still connected i lost my account. now when i open pubg and login with gamecenter, it lets me start from scratch. it wants me to create a new char. my char still exists when i search on another acc as guest. now my question; is there anyway to get back my account? i already tried contact support but it just takes so long and i really couldnt get help. 😦

edit: sorry for the long text

[night cloak]

just one question, can you unlink my account in a sudden. Because he's re-linking it.

[jade nest]

Yes,you can get that back,all you need to do is contact in-game customer support and have patience

[night cloak]

tf that dude was playing.

when i logged in.

[teal dew]

are you an authorized person here? is it true that i can really get it back? @jade nest

[night cloak]

surely i can't recover the twitter. any help from pubg support?

[desert marten]

Hi

I want to delete the email link from my in-game account, please help

[jade nest]

In-game cs can remove the link between your pubgm and hacker Account.They have done it for a lot of guys here

[teal dew]

i stated my problem to support but they didnt recover it. instead they said i have to contact the social media app that was unlinked. how can i contact them when the twitter account isnt existing anymore?

[night cloak]

Better you Try loging in everyday so that if the hacker tries to unlink any of your account the process will be cancelled and after you unlink Twitter and link an email Id and another social media like google play so that he wont be able to link any other account

[night cloak]

linking process last for 7 days

and if i unlink for everyday he will re-link.

so conclusion is; my account lost. Now that's his account.

Then the better option would be trying to get back your Twitter account

[jade nest]

Did you provide them with the details they needed?If you provide them all the details you will get answers like this and you can then proceed

[night cloak]

tf the fact is he changed my email address too.

[gilded sorrel]

Hello

My facebook account was hacked and i retured it but still someone is
logging in my pubg mobile account and im getting banned because he is using
cheats. Please fix this or tell me how can I fix it. If you need information about me please let me know.

Thank you

[humble jolt]

Hello my device is Mi10T and there's a 90 fps option, and i applied it, but with the fps meter it is stil at 60hz 60 fps, is there a solution

[night cloak]

@night cloak Link for twitter support is available in Subpoint 2.8 #faq

Just one question; can unlinking make it fast?

It depends upon the number of requests the customer service receive

[jade nest]

Check your device settings and turn on the higher refresh rate option

[night cloak]

so no chance of recovering my account back.

[jade nest]

Minimum 60 days from customer support

[night cloak]

thanks for consultancy and spending your time.

[humble jolt]

I put it at 90 hz, it is 90 hz at other stuffs but when i open pubgm it went down to 60 hz

[jade nest]

Just refer to my above message and follow that,they will recover your account@night cloak

[night cloak]

no chance, because my twitter account is already in his hands.

[teal dew]

the thing is, my acc was primary connected with gamecenter and secondary as twitter. back in last year when pubg bring the update where you would be able to remove social media slots, i removed twitter (since my twitter account was deleted already). assuming to twitter, i cant recover that twitter account anyway (max is 30 days) @jade nest so short summary: my account which i lost is only connected with gamecenter nothing else but when i login with gamecenter, it lets me create a new char and doesnt connect to my old account

[jade nest]

Then just wait for 90fps to be available on more devices.Keep an eye on future updates in #news

[night cloak]

if i un-link, he'll re-link.

[jade nest]

Move in my DMs i will help you there,you are not understanding

[night cloak]

so the show must continue.

[jade nest]

I just told contact in-game customer support, they will respond you with all those messages which i sent you if you provide them their issue correctly

[teal dew]

i told them the same thing but i will try again now for the third time. i hope it will help thank you @jade nest

[stiff flower]

Still matching
I missed my match

[mortal apex]

Please move to #pmco, @stiff flower.

[crude escarp]

Hi support. Teaming could be punished more severely. Fpp/Tpp solo mode very many a teaming three, four people or cheater helping normal people teaming. Not possible to playing.

[night cloak]

you can suggest it in #old

Can someone please help me

yes

My account is being hacked

And I need to stop him

Can you explain more briefly?

[thorny shuttle]

Brooo, the heck is happening man. I am mad atm...
It happened again, someone literary changed my character and outfits, and when I see the linked account, it all was good.
I already changed my password, and there is no alert for any attempt of login from another device.
My phone has been with me the whole time, and no one have any direct access to my pubgm account.

[night cloak]

I have changed my password

But he still logs in