questions

[onyx briar]

what does penetration resistance do in metro royale

[night cloak]

Penetration resistance is like bullet damage I think

[onyx briar]

isnt that damage reduction hmm

[night cloak]

Stops your vest from getting damaged

Well, less damaged

[onyx briar]

hm

[night cloak]

You know how you have to repair your armour?

[pliant vapor]

Hello can anyone tell me how to fix touch issue with crouch?

[boreal brook]

Hello

Id : 5180408098
Device : nova 7i
WiFi
Egypt
Problem is : my account was unlinked with Facebook and i can't back it again please help
Facebook emails is : [e-mail]

[jade nest]

Contact in-game customer support for account related issues.

[night cloak]

how to change server any solution?

can't play in high ping

[neat remnant]

Make new account

[fresh finch]

I need help my server was changed to South America in room glitch and I have no option to change it back to Asia please help me
Device: iPad 7gen
County: Nepal
ID: 5109259324
@storm flume <@&481161015728406538> <@&639889499718942720> @lime juniper@vagrant forum
Please help me please it’s third time please help

[neat remnant]

Oh dam u pinged alot of ppl lol

[fresh finch]

I’m really sorry but no one is replying back

[neat remnant]

Well im not staff or mod here but i dont think you got a solution

[tranquil valley]

@fresh finch the same thing happened to me and i was told that the cooldown was the only way 😔😔

[fresh finch]

From last 5 five days I’m tenesed

[neat remnant]

Just make a new account for this season

[fresh finch]

I used to push rank and tier and all

[sonic mural]

@fresh finch Bro use VPN to solve your problem

[fresh finch]

From VPN u can’t the change the server bro

[feral forge]

please report it in #old. Players who faced the custom room bug and had their server changed without their consent will be provided a one time reset. We are currently collecting the details of such players. It may take some time to be reset, so please be patient till then.

[neat remnant]

Dam

OP

[fresh finch]

I already reported three times

[sonic mural]

I know bro you didn't change your server but hopefully you play in your server with using VPN or second option is tell your friends to invite you in her team to change your server.

[snow snow]

How to play pubg to not drop fps without app cause ican get ban

[feral forge]

usage of VPN is not recommended

[sonic mural]

@snow snow Bro any how your FPS will drop any time use better Snapdragon processor. That better helps you

[snow snow]

I have snapdragon:(

But still

Can I get ban if I use gfx?

[jade nest]

Yes, avoid using it

[sonic mural]

Yes

[jade nest]

Don't recommend users to use 3rd party apps.

[rugged basalt]

Some here pls give me a answer

[sonic mural]

Sorry bro @jade nest I am just helping him

[rugged basalt]

For you merit point can you get it from metro?

[jade nest]

Wait for 60days cooldown period.There is no other choice

[sonic mural]

Ya but your friends invite you in her team your server will changed

[jade nest]

No,you will have to play classics to gain your merit back

[rugged basalt]

Ok thank you so much

[sonic mural]

@jade nest bro how many days I wait to get a CONTENT creator role

Sorry For my RIP English 😂

[jade nest]

If you are selected then you will be contacted via email.If you are not selected then you won't be contacted.And plz use #discord for those things

[rugged basalt]

When you play classic you’ll only get 1 point each game?

[neat remnant]

Top 10 u get 3

[brisk magnet]

Noo

[jade nest]

You can check that yourself.Just keep dying as early as you can to get merits faster.
Tip-play Livik solo for quick merit gain

[rugged basalt]

Ok I have one more question for you

If you get report many time and you get get the point back but it happen over over and over again will your account get ban?

[neat remnant]

There is info about it in game

[jade nest]

Yes, repeated team killing will indeed be penalised with a ban

[rugged basalt]

Is there day limit?

[jade nest]

That's not known.But you will be punished accordingly

[neat remnant]

U can get it from there

[jade nest]

@neat remnant i am sure you misunderstood what he was asking about.Check again

[neat remnant]

Like he get his merit points back but beeing reported again and loses it

So there is info in there

[hollow kraken]

I have been trying to contact customer service for a long time now and no one answers why

[jade nest]

Refer to #faq 5.4 @hollow kraken

[night cloak]

Some serious bug
Please have a look at this.
My PUBG Mobile Account Hacked ID: 5174699767

Character ID: 5174699767
Device : Realme 5 Pro (celular) & iPad mini 5 (wifi)
Country: India (In Game Customer Support is dead in India)

In my account, I've linked -
Email, mobile, google play games & Facebook

Hacker linkedin his Twitter & VK in my account.
Please help

[vague rover]

Hey there mu account is banned

[polar marsh]

@vague rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow kraken]

@jade nest My account was stolen for more than 6 months and customer service has not been answered

[normal fulcrum]

@night cloak Please contact in-game customer support to get hacker's account unlinked

[jade nest]

Please raise a new ticket and start a new conversation.You can take help from this conversation

[hollow kraken]

I tell you more than 6 months ago, I came here and did not speak, no one answered

An account was stolen by using errors

[night cloak]

@normal fulcrum I tried but very time they reply this:

@jade nest also, I flew from Lucknow to PUBG India Pvt Ltd, Banglore. But in the office, there are no manning.
No any customer support is available for indian customers, also I've e-mailed all the details and attachments to PUBG mobile Support through various channels.
I've tried every mean of communication email, help shift, Reddit, facebook, instagram, twitter, in game support etc etc.
But every time, no response from any customer support executive.

[normal fulcrum]

You need to provide all information as accurately as possible, and proof of your 1st purchase to proof ownership of the account

[night cloak]

@normal fulcrum Sir, I've all the proofs, screenshots of registration, receipts, every log is maintained. But no one is listening me.
I've spent more than INR 400000.
I seriously need help

[normal fulcrum]

We cannot help you regarding the issue. Only in-game customer support can. And only if you provide all information properly

[night cloak]

@jade nest okey thanks a lot,
Also I've encountered an issue in Customer support chat. they asks for screenshot of payment receipt but during conversation attach option isn't available, both on phone & ipad.
How can I provide that.

[jade nest]

Upload the screenshot on Imgur.com and then send it as a link to them

[night cloak]

Sir one last thing!
Is it safe to upload the payment receipts on Imgur.com??
I'm asking this because I've already received reply that they (PUBGM CS) never clicks on any link

[normal fulcrum]

You can upload it and make it private so only people with the link to the image can view it

[night cloak]

Okey thankyou so much sir👍

[covert jasper]

bro anybody plz fix my problem my facebook id which i have linked with pubg has gone how can i recover it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @covert jasper.

[night cloak]

Why is there a limit for giving likes and medals from clans

[covert jasper]

bro in my accout sometimes the ping is 56to76ms but sometimes it have gone to900ms how can is fix it

[night cloak]

It might be the issue with your internet

[mortal apex]

@covert jasper Please behave.

[night cloak]

Try a different connection

[heavy vortex]

@clear spindle 😕

[tired fractal]

is there a list of all the royale pass challenges for week 1 and 2?

[nocturne chasm]

Hi can I ask something. Someone hacked and linked my pubg Account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nocturne chasm.

[nocturne chasm]

And he play with my account and got it banned for 1 day

[polar marsh]

@nocturne chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hallow gulch]

You can always check, plus the 2nd week of the rp is about to end.

[night cloak]

Donation bug

Report it in #old

[twilit rune]

was the server reset done due to the room bug? I still cannot change it back to Asia

ID: 5299940203
WiFi
Device: Samsung Note 10+ 5G

[tacit pasture]

Still i cant chang my server

[tired fractal]

I just wanted to know because sometimes when I'm having a good game i want to do rp missions but idk any mission

[night cloak]

Wait till cooldown end

[hallow gulch]

screenshot the rp missions and keep the pics on a different tab

[tired fractal]

[twilit rune]

lol you must be kidding me mate, we are reporting the change in server because of the room-bug.

[tacit pasture]

Soory i dont understand ?

[night cloak]

Report it in #old Your server will be changed once

[night cloak]

You have to wait 54 days more to change server

<@&481161015728406538> @lime juniper @celest shadow sir is Asus rog 3 ban in pubg mobile competative due to inbuilt air triggers???@night cloak

[night cloak]

how did your server change?

[vagrant forum]

Noted.

[hallow gulch]

nvm mod here

[tired fractal]

Devices in official matches are provided by the tournament organizer.

[vagrant forum]

@twilit rune didn't I mention you that I have already listed your details? You do not to keep sending it every day.

[night cloak]

Sir but in PMCO qualifiers?

[vagrant forum]

#pmco, @night cloak.

[twilit rune]

I am just asking IF the server reset was done or nothing so far? That's all

[tacit pasture]

Bro it changed because off room server bug and they sayed we collected user how have the problem to give thim chance to chang it !!

[night cloak]

it will be done in Batches so please wait

[twilit rune]

Oh Okay thank you bro, I got confused because of the messages in the feedback-bugs channel

I thought it was done already

my bad

thanks mate

cheers

[vagrant forum]

The reset is done is batches. A previous batch already had the reset. The next batch will be sent out soon.

[knotty pumice]

Yes

[night cloak]

@tired fractal sir I want to know in any competative selection round is rog3 is allowed?

[tired fractal]

As long as you are not cheating you have nothing to worry about @night cloak

[twilit rune]

Roger that, Emilia-san all the way, Re:Zero kara Hajimeru Isekai Seikatsu
Thank you again

[vagrant forum]

We did collect it and according to our data it was reset. But since you mentioned that it hasn't been done for you, be patient. We'll contact you again once we have confirmed things on our end.

[night cloak]

Ok thank you sir

[tired fractal]

You are welcome

[night cloak]

@night cloakasking it in #pmco Is better you can confirm it by asking it there

[somber galleon]

Heavy desync in the game since 12 hours

[hallow gulch]

Rps that are bought are for the current season, you only get the 500 point card for the next one nothing more.

[covert jasper]

hi

[hallow gulch]

Shooting desyncs often happen when there's a big ping difference, if you're referring to getting shot behind cover that is.

[low cloud]

Thanks

[somber galleon]

My game used to work just fine until today. Slow pick up.. Hits being registered 2 seconds late... Loading screen always shows up

[hallow gulch]

That's basically lag, if so then i suggest you take a look at #faq points 4.8 and 4.9 for further explanation.

[somber galleon]

^^^FIXED^^^ : I just logged out of Facebook and connected with Google Play. The desync has gone away now. Why does this happen?

I was using Facebook till yesterday and had no problems

[nocturne harness]

Hi guys does hd sounds in pubg mobile comsumes performance or has no problem on performance if i downloaded it ?

[empty summit]

If you have not good device your damage registration will worse

[nocturne harness]

I run it on ultra framerate

It can be ran on extreme

[cedar sentinel]

When are y’all gonna do your job and start banning hackers?

[polar marsh]

@cedar sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rocky karma]

Hello

Please i need help

Anyone help. Me

[night cloak]

state your issue

@rocky karma

[rocky karma]

My Facebook was hacked and the hacker linked his twitter and unlinked my Facebook. I want to remove the Twitter and link back my Facebook

[night cloak]

Contact customer service

[rocky karma]

I contact

But is dont help. Me

[night cloak]

only they can help you

[rocky karma]

How i talk with him

[spare escarp]

Please Help me I can't login to my account anymore. I wrote to the game support and nobody answered me. My account has been hacked I reported it to the game a long time ago no one answered me and now I can't access my own account while someone else is playing with it.

[rocky karma]

It is not help me

[night cloak]

Wait for customer service reply

[rocky karma]

Dark night u speak arabic

[night cloak]

You can join MENA server if you want the link for it in Available in Subpoint 3.1 #735483472432594994 only english is allowed here

[spare escarp]

It's been more than a year since I reported my problem no one has answered me I have to wait until when?! I'm playing TDCP with this account what should I do now that I can't log in anymore?

[rocky karma]

How i join to this server

U have his link

[night cloak]

link for it in Available in Subpoint 3.1 #735483472432594994

[night cloak]

Only customer service can help you We dont handle account related issues here on discord

You can start a new conversation if you want

[stiff geyser]

Where do i send the recording of teamups in solo match?

[humble wing]

Peace be upon you, my dear brother. I want to know the PUBG Mobile World Championship. The names of the teams that will participate in the tournament

[night cloak]

Teamup should be reported ingame

[night cloak]

did you mean PMCO?

[stiff geyser]

I did but not bann yet so i recorded it

[polar marsh]

@stiff geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble wing]

Yeah

[night cloak]

Use #pmco For PMCO related questions

[rocky karma]

@night cloak

[night cloak]

?

[rocky karma]

I own all the proof of ownership of the account, how can I get it back?
The link could not be entered

[night cloak]

Check DM

[rocky karma]

Any room ??

What is name for chat to help me

[night cloak]

Custom room?

[rocky karma]

I need name for room th help. Me in pubg mena

[night cloak]

use pubgm support there

[indigo matrix]

hi dark knight can you help me about game loop?

[jade nest]

Type .emulator in #481204134859505684 and get emulator role and ask your problem in #emulator-support

[carmine blade]

any solution for this bug?

[jade nest]

Which country do you belong?

[carmine blade]

india

[jade nest]

That's not bug.The game is banned in your country therefore you are getting that pop up@carmine blade

[carmine blade]

i know the game is banned in my country but the servers are always online other people here can play this game without any bug in my country too and i am talking about pubg mobile global if its banned how its accessble to other people in my country

[jade nest]

@carmine blade As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[plucky pond]

pls help me how to play pubg mobile in 2 cores 8 gb ram it help me lot @polar marsh @everyone

[last prism]

I just wanted to ask that how are the users in INDIA are still be able to access it even after ban

[jade nest]

This is support channel.You can ask that to other people in #pubg-mobile or #chat

[last prism]

Ok

[jade nest]

Emulator?

[plucky pond]

gameloop

[vagrant forum]

Can you please send me your in-game user identification?

[jade nest]

Type .emulator in #481204134859505684 and get emulator role and ask your problem in #emulator-support

[vagrant forum]

Please provide me your numeric in-game ID.

[night pendant]

Pubg

[vast lion]

Yo... When will we be able to use 90fps on the Snapdraggon 888 S21 Ultra?

[cunning vector]

Salam. I did not get a response from customer service about retrieving my hacked account and I sent an email hours ago

[jade nest]

90fps is already available in supported devices.Check your settings once.And also try to swich to HDR and then switching back to smooth.That should help

[tired dune]

Anything new about anti-aliasing It has been 20 days since we were told that it would be fixed soon

[jade nest]

Hopefully it will be fixed in Next update as it was turned off due to the game being crashing on iOS

[tired dune]

When will the next update?

[jade nest]

No ETA About that

Keep an eye on #news for the same

[foggy shore]

Hello, I turn on smoothing in game settings, exit, then it shuts down when I enter. Can you help me?

[tired dune]

We got tired 20 days and we waited
It should be 48 hours late

[jade nest]

Feel free to put your valuable Feedbacks in #old

[foggy shore]

Please wait

[cunning vector]

Hello, customer service. I did not receive a response from them about retrieving my hacked account. I gave them all the information and sent an email a few hours ago.

[night cloak]

If I changed my flag is it going to change my server after the season or will it stay the same

Ok

[vast lion]

Is the S21 Ultra not a "supported device"?
I am asking, when it will be added as a supported device.
There is no 90fps option

[foggy shore]

Can I shoot a video? My English is bad so I can't write

[jade nest]

Did you check your settings and do what i told you?

[silent topaz]

can someone donate me some UC pls ?

[cunning vector]

Hello, customer service. I did not receive a response from them about retrieving my hacked account. I gave them all the information and sent an email a few hours ago.

[vast lion]

Yes,

[jade nest]

Then just wait for 90fps to be available on your device

[foggy shore]

@vagrant tulip Can I shoot a video? My English is bad so I can't write

[vast lion]

Yes, that is why I was asking when it will be available...

[jade nest]

No information regarding that.wait for the Next update.@vast lion

[vast lion]

Nothing like dropping $1200 on a phone and not being able to use 90fps.... SadPepe

[eager rose]

I have a problem with achievements.

[swift geode]

When do the season 18 starts ?

[jade nest]

A screenshot will be more helpful@eager rose

[jade nest]

You can check that yourself,Checm the ending date of s17 from RP Section

[swift geode]

ok thanks

[eager rose]

It didn't count to me.

[jade nest]

@vagrant tulip you understand this?

[hallow gulch]

that applies when you spend 120 uc or more

basically fail to get a legend.

[cunning vector]

I can't because it doesn't work for me

[eager rose]

I know, but I've completed it all, and I've taken Lipas, but that's still like this.

[jade nest]

Customer service will get back to you within a week.Until then kindly have patience

[heavy vortex]

If u get legendary in between it restarts 🙂

[gusty skiff]

5371266577

5371266577

[eager rose]

I need someone to talk to arabs.

Because I don't understand you very well.

[jade nest]

You can join MENA server from #735483472432594994 3.1 to converse in your regional language

[night cloak]

When will the crews be available again

[jade nest]

Refer to the pinned message of this channel@night cloak

[night cloak]

how much team is invited ?

[jade nest]

#pmco @night cloak

[warped cairn]

When I log in via email with verification code it says "parameter error 2123"
What does it mean?

[humble wing]

Peace be upon you, my dear brother. I want to know the PUBG Mobile World Championship. The names of the teams that will participate in the tournament

[jade nest]

Email login is still in beta phase.Therefore still there are bugs.You can try logging in later.

[jade nest]

You will get to know that yourself on the match day.

[warped cairn]

@jade nest There was a long chat here yesterday with the support about my account, which I lost access to it and I still can access it only through the email since my social media got hacked. I sent a ticket at the morning for the in game service to unlink these social media accounts. But now I can't log in through email. Do you think it's only a bug and the email is still connected to my account?

[jade nest]

What error are you getting when you are trying to logging in?
Also remember that email cannot be unlinked

@warped cairn ^^^

[warped cairn]

@jade nest ok that's good. Usually they send me a verification code that I can enter to log in. But know it shows that error "parameter error 2123" and no code is sent to my email.

[jade nest]

Ah ,that's email bug since that method is still in beta.no need to worry @warped cairn

[warped cairn]

@jade nest ok, thanks alot. I will try later

[night cloak]

Hello I haven't received a pmco 2021 invitation email yet

Team Nocha

Tr

[jade nest]

@night cloak #pmco

[night cloak]

Thank’s bro

help me please, a friend set me up, shoot in the heels, it's like a bug, I listened to him and in the end I got a ban for 10 years. help me please

id: 5405129681
device: iPhone 6s +
Wi-Fi
UA

[boreal brook]

Hello

Id : 5180408098
Device : nova 7i
WiFi
Egypt
Problem is : my account was unlinked with Facebook and i can't back it again please help
Facebook emails is : [e-mail]

[night cloak]

@night cloak:

help me please, a friend set me up, shoot in the heels, it's like a bug, I listened to him and in the end I got a ban for 10 years. help me please

id: 5405129681
device: iPhone 6s +
Wi-Fi
UA

[vagrant forum]

The team is aware of this. Please be patient, @night cloak. The accounts which were unfairly suspended due to that bug will be unbanned.

[night cloak]

how long should I wait?

[jade nest]

You will be assisted in batches.Have patience

[jade nest]

Contact in-game customer support for account related issues

[night cloak]

well, how long to wait, I just have a royal pass?

[jade nest]

Is RP important or your account?

[tough bloom]

Don't be rude bro

[thick girder]

Can someone help me fix my problem with pubgm

[heady summit]

Whenever i go into full screen dusplay, the buttons don't work

Nah

[jade nest]

What screen do you have ?notch?

[heady summit]

Yup

[thick girder]

Whenever I try and go into a pubg mobile match it will restart my device I cleared my data and cache reinstalled the app and not payed it for a few days and I did some other things but it did not work

[jade nest]

Then use only notched display settings.Others will not function well.@heady summit

[thick girder]

Played*

[jade nest]

Does your device has the minimum requirements to run pubgm?@thick girder

[thick girder]

Yes I have 2gb ram device

[tough bloom]

Consider changing your device

[thick girder]

I cant

[jade nest]

@thick girder refer to #faq 1.4

[thick girder]

I can only change it of my current one break

Ok

[tough bloom]

No one can help you then regarding this

[tough bloom]

Throw it from 20th floor

[thick girder]

N o

Am updated my android to latest software

[tough bloom]

You mean Android 11?

[thick girder]

The problems started happening when I starting to play pubg alot

Idk I go check

[jade nest]

^^^ i believe you were answered.Now you can move to #pubg-mobile or #chat

[worldly chasm]

Help

[narrow mantle]

..?!

[tough bloom]

@thick girder your device isn't capable bro you can't

[thick girder]

How

[worldly chasm]

Bag

[thick girder]

How do I check my android software

[jade nest]

@thick girder @tough bloom #pubg-mobile or #chat

Don't flood here

[thick girder]

Wat

Am just asking how to check am software

[narrow mantle]

#chat @thick girder

[worldly chasm]

Bug KBN I wrote in Russian support they do not help help

Yes

[narrow mantle]

@worldly chasm Вот и вы, сэр ..?!

[jade nest]

Use only English here

[storm flume]

Please do not use languages other than English, @narrow mantle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thick girder]

Is this good software for pubg

[jade nest]

Refer to #faq 1.4 @thick girder

[thick girder]

I did

O

[jade nest]

Its mentioned there

[thick girder]

Wait I go check again

[worldly chasm]

Yes, a bug when they shoot at the heels in the CBN. I was streaming and the enemies framed it was at the beginning of the season

[thick girder]

It say android version nine

On am device it say nine

[jade nest]

@vagrant forum Get the ID of this guy^^

[worldly chasm]

5568487110

[onyx cairn]

Your device has not enough RAM. @thick girder

[thick girder]

How

I have 2gb ram

Before these problems started I could play pubg fine and my ram not the problem

[onyx cairn]

Check #faq 1.4, please.

[thick girder]

I did

[jade nest]

@thick girder Refer to this

[worldly chasm]

I do not understand you I use the translator I find it very difficult please help I do not quite understand

[thick girder]

How

I used to run game with no problem and my device has 2gb ram

How

[heady summit]

@jade nest thx bro it finally works

[worldly chasm]

my id 5568487110

[thick girder]

How much did new era update require how much ram it require

Am used to run it on new era update and other updates good

[worldly chasm]

thank you very much

[thick girder]

With the runic power update I could run it good before I started playing pubg to much

[forest creek]

@vagrant forum I saw you asking for peoples ID numbers of pubg mobile acc...can I know what for? I apologize for making this question in this room.

[vagrant forum]

Collecting the IDs of those players who were wrongly suspended due to shooting at enemy's heels.

[empty summit]

The most funny is fact that i have muted for noticing of this bug 🤣

[forest creek]

@vagrant forum ok thank you. I thought you can check recovering acc procese hahaha

[empty summit]

It's too many bots in the pubgm community)). Thay answering and banning everybody))

Ok

[charred sequoia]

Hi supports i Ban for 7 day, i want why Ban please tell me

Becuse I got to ace today and i close game and open get ban

[dawn pasture]

When bonus challenge start in nepal region

[jade nest]

No Estimated time of Arrival Of Bonus challenge@dawn pasture

[boreal brook]

I need help please what should I do

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @boreal brook.

[boreal brook]

Sorry i can't understand you

[boreal brook]

@celest shadow can you help me

[south ridge]

Hi, i have problem

[celest shadow]

Hello, @boreal brook! Yes, we are here to assist. Firstly, can you please explain your issue in detail?

How may I help you, @south ridge?

[boreal brook]

My Facebook account was stolen so I contacted with customer service
To change it
But they did not respond to me after that I took back my account and tried to enter the game, but they gave me a b@n. I waited until the time ended to find that should create a new account now i want to get back me account what should I do

[south ridge]

I just going to the lobby with my friend, and he asked me to fire to the him legs. After that, I was banned for 10 years...😭 😭 😭

[celest shadow]

Please report the issue in #old and include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Do you still have access to your PUBG MOBILE account, @boreal brook?

[sage patio]

My friend take my account and he take ban I want to know why

[polar marsh]

@sage patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin pasture]

You have been having this problem for three days, I read the previous discussion, but I still don't quite understand, how long should I wait?

[night cloak]

@celest shadow Hi please help me. I reached ACE tier in season 2 and played many matches with my friends on ACE tier , but why i don't have the ACE badge ? Please fix this bug

[celest shadow]

What badge are you referring to?

[boreal brook]

No i still access to face book now but me account in pubg when i trying to enter with Facebook it convert me to a new account

[vagrant forum]

You'll receive the badge only if you reached ace after the badge system was introduced.

[celest shadow]

This system was not implemented until recently, @night cloak. Please refer to @vagrant forum's message above.

[night cloak]

hi, thank you for the information. buy why ?! you should respect more to people who play your game since old time than people who join recently and i think its very good if you fix this for me

[night cloak]

ok thank you so much i really appriciate it

@vagrant forum can you do something dear admin ?

[vagrant forum]

I'm not an admin. What do you want?

[night cloak]

give me that badge and thank you

[celest shadow]

It sounds like your Facebook account has been unlinked by an unauthorised person. Please contact the customer service in game for further assistance.

[vagrant forum]

That's not how it works, @night cloak. You'll have to reach Ace again if you want the badge. Feel free to suggest any improvements to the badge system in #old.

[south ridge]

I wrote everything you asked for🥺

[vagrant forum]

Noted, @south ridge.

[south ridge]

🥺

[boreal brook]

I contact with them and they replied, but i don't know what that's mean can you help me

[night cloak]

Do they device ban people who use cheats in different account but same device @celest shadow

[south ridge]

Okay, thank you, I really love that game🥰

[celest shadow]

You will need to explain to the customer service that your account has been stolen by someone else, and that you need help to recover it.

[celest shadow]

This is something that I do not have any information on, sorry.

[delicate basin]

Please help my account was unfairly banned. On 31 jan I login into game and and show a pop up data has changed. I reporte too many accounts this week and they successful got banned but today I got banned why ? Please help

ID: 5390159171
Device: REDMI note 5 pro
Server: Asia
:pray:

[polar marsh]

@delicate basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gloomy vortex]

Hello I have an gest account and it vanished and i cant login to it and I haven’t connected it to a social media app

[gusty skiff]

5371266577

[night cloak]

@celest shadow Are you aware the 10 year ban glitch in warehouse TDM?

[vagrant forum]

Noted already, @gusty skiff.

Yes, the team is aware, @night cloak.

[night cloak]

My friend got banned for no reason is he going to get unbanned "he got banned from that glitch"

[vagrant forum]

Send us the user identification.

[night cloak]

Okay give me a second

[vagrant forum]

And yes, any accounts which were wrongly suspended due to that bug will have their suspensions lifted.

[night cloak]

@vagrant forum 5604279028 he got banned 10 years because of the shooting at legs glitch

[forest creek]

@celest shadow Hello sir I wish you a good day. I have a also a question for you and answer when catch time I see you are busy and I don't want to interupt.
My question: "recovering account" what are they doing to account?
Thank you when ever you answer sir

[gusty skiff]

Will they remove the ban?

[vagrant forum]

Just edit your previous message and include the player identification and the exact reason, @night cloak. Would be easier for me to record it.

[vagrant forum]

@gusty skiff.

[night cloak]

How about now?

[normal torrent]

My account has been banned without violating the rules. It is unfair. Why is this you want?

[polar marsh]

@normal torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@normal torrent Did you shoot your friends leg in TDM?

[south ridge]

Me too

[night cloak]

@south ridge Don't worry I think they'll remove the suspension

[south ridge]

Thank you!!!!!!!!

[night cloak]

No problem my friend also got 10 year banned piston said they'll remove the suspension

[celest shadow]

You are not interrupting anything at all. It is exactly what it says, the customer service will help you recover your PUBG MOBILE account from the unauthorised person who accessed your account in the first place. I may not be able to answer as accurately as possible since I do not work for the customer service.

[white viper]

Our leader got banned from the game for 10years, is there anyway of getting him removed from the clan?

[vagrant forum]

Noted.

[night cloak]

thanks

[forest creek]

Recovering mean they will unlink hacked social media account ok. So that not mean they will fix issue with game version?

[onyx dagger]

Hold on.

[celest shadow]

This is something I cannot confirm. Feel free to ask the customer service about this.

[unkempt leaf]

Someone plaing on my account he hacked my email i have only facebook login acces can i block email logim acces or something i cant unlink account he nonstop login on account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unkempt leaf.

[onyx dagger]

As he is the Clan leader, nothing can be done regarding that, @white viper.

[unkempt leaf]

@celest shadow can you help me to block or unlink email i have so lot of information

[onyx dagger]

Please contact the Customer Service in-game, as only they can help you with Account related issues, @unkempt leaf.

[unkempt leaf]

@onyx dagger i i have already done but nothing has helped me

[onyx dagger]

Did they reply?

If not, kindly be patient.

[forest creek]

I receive meny offers from people to deal with my problem. Telling that customet suport is not going to fix my problem. I mentioned my problem to the agent in customer suport I speak with about login issue via Twitter. They also writte me that they see I have an issue loging in due to the old version and they told me to "download to the latest update"...EVEN IF TOLD THEM ALREADY THAT I HAVE ALL LATEST UPDATES DOWNLOADED!

[thin pasture]

How long do I have to wait before my account can enter the leaderboard?

[onyx dagger]

May I know what's the level of your Game account, @thin pasture?

[thin pasture]

level 36

[night cloak]

I need help i have a big problem. So from today i changed my server 56days ago before there was a glitch with the custom rooms i know. But now theres again a unnecessary glitch. I wanted to do 1v1 on my normal server (EU) but its still the ping from SA. So I cant do normal 1v1s with this ping i cant even play classics solo. And it changed by mistake imagine this game has only hackers and glitches....

Video on instagram: Zeqion

[thin pasture]

But when I got a score above the top 100 I was at level 35

[mortal apex]

Hello Zeid! Can you provide a screenshot of the Server Option in Settings?

[night cloak]

i have a full video

and yes 🙂

[mortal apex]

Can you please send it here?

[unkempt leaf]

customer service asks me for a picture I have purchases but I have no way to send it

[night cloak]

i cant send the full video it says my data is too big

[unkempt leaf]

But customer dont have option ....

[onyx dagger]

You may upload the pic on Imgur and then share the link to them, @unkempt leaf.

[unkempt leaf]

Okay

[onyx dagger]

Alright.

[tired fractal]

Do i need to complete all the royale pass missions in order to reach level 100?

[mortal apex]

You have to wait 4 days and 21h to change your server, @night cloak.

[onyx dagger]

Probably.

[tired fractal]

Alright

[night cloak]

not server biro i mean i made a room to play 1v1 against friend (7days room) but when i want to play on EU server and i get in the game i get the ping from SA. @mortal apex

[onyx dagger]

Which is your main server, @night cloak?

[night cloak]

I only want to play normal 1v1s with normal ping I extra used my 7days room card and as you can see i have 200ms on SA

@onyx dagger Europe

[onyx dagger]

And when you joined the room, you got the ping as same as that of SA?

[night cloak]

yes @onyx dagger

[onyx dagger]

Looks like the servers got changed.

As you can see by yourself in the screenshot which you have sent above.

[night cloak]

@onyx dagger thats what i mean, when i do the room i firstly change the server to europe but when i am in the game i have 200ms-354ms

[onyx dagger]

Looks like it changed when you joined the room. @night cloak

[night cloak]

yes it does... but when my friends do rooms we have the normal eu ping cuz their settings server is on europe. @onyx dagger

@onyx dagger and theres a way to use my 7 day room card to wait 4 days but if i do wait then i can just play for 2-3days normal 1v1s which is a waste for me.

[onyx dagger]

Please report this issue in #old, with your in-game ID. We are currently collecting player details who are affected by this very issue and will provide a one-time server selection reset, @night cloak.

[night cloak]

okey thank you : ) @onyx dagger

[onyx dagger]

You're very welcome! 🤗

[thin pasture]

Can I also report my problem of not being ranked in #old ?

[onyx dagger]

Reach level 40 at least to get ranked.

[thin pasture]

Ok obrigado @onyx dagger

[kind swan]

Hello, my account was banned for 10 years while I was at the amusement park yesterday I did not even use a 3rd party application please help😫

[onyx dagger]

You're very welcome, @thin pasture! And English please.

[polar marsh]

@kind swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grave linden]

The sound!!
Never experienced it 🤔😶

[sick shale]

It's from the energy drink machine, @grave linden.

[meager pumice]

Is there any bug about war?

[grave linden]

Woah

[night cloak]

@sick shale hey there
bro my account has been hacked the hacker changed the version to 1.2.0.99999 how can I log in and unlink google play

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[sick shale]

@night cloak You need to contact customer service if you're facing newer version login issues (You can contact them from login screen by clicking on Help at top-right)

[night cloak]

Thanks

[sand holly]

Hello

Who can help me?

@sick shale pls, check dm

[vagrant forum]

The server selection for your account wasn't reset. It was an internal error on our side. It should be done along with the next batch, so please be patient for a few more days.

[native tusk]

whats the matter with the buttons lately

they glitch a lot

i cant shoot mid fight

[night cloak]

What’s the plus 6000 mean?

[tacit pasture]

thanks

[sick shale]

@night cloak I don't have this event available in my region, But as far as I know it's possible to get extra UC from the purchases (Not guaranteed), However, Have you tried to look for more information in **Return Tutorial **Tab?

[forest creek]

Why nobody from moderator didn't share this knowlege? About suffering 10y when you login after you fix this issue

[night cloak]

Ah got it, thanks cutie.

@sick shale why pubg global doesn't have 30 days unlimited room card?

[icy gazelle]

@sick shale Is there is anyway to unlinking 3rd party linked email address?

My gmail account disabled, I can't use it anymore

[sick shale]

@icy gazelle This login method is still in beta and unlinking it via settings isn't possible at the moment, You may contact customer service via game settings for further assistance.

[sick shale]

@forest creek Contact customer service please

[forest creek]

Im talking about that

[icy gazelle]

I tried to reach CS via game but it's only the answer machine I faced through the game

[forest creek]

When customer suport fix that issue and when you login you will suffer 10y

[scenic warren]

Hello I have been scammed because my week Internet
I was spending uc on the sweet spin and opened over 200 times
And because I lost connection I loged in and out again and it says to me that the crates that is spouse to be gifted when owing 200 times are cloctdd and they aren't and you can tell that because I haven't buy anything from the spin and I have spined over 200 times and I still have less than 250 of these redeems

I got them now when I repaired the game👍👍

[night cloak]

help me please, a friend set me up, shoot in the heels, it's like a bug, I listened to him and in the end I got a ban for 10 years. help me please

id: 5405129681
device: iPhone 6s +
Wi-Fi
UA

[wet oracle]

Hello. There is no solution to the problem of not changing the country when choosing the country in Europe when creating the account

[sick shale]

No solution except creating a new account.

[sterile stone]

will uk be able to change servers since they leaving eu?

[sick shale]

There's no restriction on servers by your location.

[night cloak]

WHEN the ace badge added to game ?

i reached ace tier on season 3

[heavy vortex]

s15 if I'm not wrong🙂

[sick shale]

Season 14.

[tired fractal]

Ace badge was introduced in season 14 so you will get an ace badge if you reach ace in season 14 and later.

[heavy vortex]

noted🙂

[safe dove]

Hello someone logged in in my account and change the game version and i can’t login in my account again because the version dose anyone has an idee pleas i need help

[sick shale]

@safe dove Contact customer service from login screen to solve newer version login issues.

[safe dove]

I tried but the don’t answer how long should i wait to have an answer?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @safe dove.

[hoary mesa]

Hi, I have a problem!

HE??

I Have a porblem can you hepl me ..?

@storm flume

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hoary mesa. Remember to read through #faq before asking questions in the support channels.

[hoary mesa]

In my account some things have disappeared. Is it possible to know why?

For example, the reward challenge has disappeared from me

Since the penultimate update?

Please can someone help me

[hoary mesa]

In my account some things have disappeared. Is it possible to know why?

[sick shale]

Can you elaborate please

[hoary mesa]

The reward challenge in the game that plays like the tournament system through which we collect points and retrieve clothes, weapons, or money.

[sick shale]

What's the region in your in-game settings?

[hoary mesa]

It disappeared from me since the last update

[hoary mesa]

Europe

Also, the change country button disappeared from me

[sick shale]

Bonus challenge isn't available in Europe region

[sick shale]

Yes, That's because you have changed your region to a European country.

[flat eagle]

My account is being accessed from a different device even tho i have only one device running the game.

[hoary mesa]

My friend is also in Europe, but the reward challenge appears

[blissful vale]

I was banned , can I know the reason ?

[polar marsh]

@blissful vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Get a video recording.

[hoary mesa]

For whom do you want to record the video

[sick shale]

@hoary mesa Bonus challenge isn't available in Europe region, Record a video that shows it please.

[hoary mesa]

Do you want me to understand from your words that I am lying to you?

[sick shale]

No, I'm telling you why you don't have change country option and Bonus Challenge.

[hoary mesa]

The solution is what do you think?

[sick shale]

There's no solution for this due to EEA laws, Feel free to create a new account outside the EEA Countries.

[short galleon]

true, i dont have access to bonus challenge as well unfortunately but it doesnt matter to me

[hoary mesa]

Do you want me to start the game again? Don't tell me there is no solution. Please, you are a giant company. Is it possible for a company like PUBG MOBILE that does not have a solution for such a problem ??

[sick shale]

You have agreed to that while creating the account, It's not even up to PUBG MOBILE developers to change that. There are restrictions from EEA countries.

[hoary mesa]

Why did not you set conditions for this? If a person chooses European countries, he will be deprived of many of the things that happen in the game

[short galleon]

will the lightweight installation function ever come to ios? just cause it reduces lag on older devices..?

[hoary mesa]

You give me one solution, which is to create a new account. This is all that came out of you. Is this correct in your opinion?

[night cloak]

I was in the middle of a game and someone logged in from other version and i didn't give anyone my account

After i changed my passwords i logged again i got a ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short galleon]

thats pretty screwed

[hoary mesa]

Why did not you set conditions for this? If a person chooses European countries, he will be deprived of many of the things that happen in the game

[hoary mesa]

You give me one solution, which is to create a new account. This is all that came out of you. Is this correct in your opinion?

[sick shale]

That's the only solution, As I said before, Even developers can't do anything with this situation as this comes from EEA regulations.

Contact customer service in-game for further assistance.

[hoary mesa]

Can I know when the Bounty Challenge is back? I was in season 14 games

[hoary mesa]

They never gave any help

[sick shale]

It's already available in some regions.

[hoary mesa]

Such as ? Which areas are these?

[sick shale]

I don't have enough information about it, But as far as I know it's available in Egypt and some middle eastern countries and few more (Not sure). You may try asking other players in #pubg-mobile too.

[dense sandal]

Where can I report instagram account that selling PUBGM accounts and UC ?

[shell void]

Hey, I saw in a video that playing pubg in gameloop chinese version could get you a ban is it right ?

[shell void]

Perfect, thanks buddy 🙌

[dense sandal]

[autumn ivy]

How to get password letter in metro royale

[sick shale]

You can find it in loot boxes, Or from players' death crates.

[autumn ivy]

How rare is it?

[autumn ivy]

You mean the supply crate?

[sick shale]

Password Letter (Black) is the rarest one which worths 100,000 of Metro Cash. Click on the link below for more details:
#news message

[sick shale]

No, My apologies. Password letter items can be found in the file cabinet.

[autumn ivy]

Okay, Thx

[sick shale]

Can you send me a direct message.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gilded portal.

Please refer to subpoint 5.4 in #faq for further information, @gilded portal.

[sick shale]

Only customer service can help with account related issues, We can't help you here.

[autumn zodiac]

Id:5461795984
Oppo f 11
Wifi
Egypt

The problem is: my gnerade skin dose not appear when i play although i did selected the skin before playing another thing the gnerade skin appears after i throuh it on the land
And i have a screen record to prove my problem

[gilded portal]

Why is there no way to cancel the third link like the rest !!!!

[sick shale]

Report the issue in #old with a video recording please.

[sick shale]

Because it's still in beta, Contact customer service for further assistance please

[gilded portal]

When will we be able to unlink on our own? @sick shale

[sick shale]

No information.

[light sparrow]

Pubgmobile Pakistan Server Launched or Launching soon ?

[gilded portal]

well , my friend has been banned without any reason for 10 years .. i wanna contact the game on gmail

[polar marsh]

@gilded portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light sparrow]

Pubgmobile Pakistan Server Launched or Launching soon ?

[sick shale]

@light sparrow Ask in Pakistan Discord server, The link can be found in #735483472432594994 3.1

[storm flume]

Please avoid going off-topic, @fringe cove. You may have unrelated conversations in #chat.

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[terse basin]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @terse basin. Remember to read through #faq before asking questions in the support channels.

[terse basin]

I want to disengage the email link in my account in the game because someone hacked it and linked it to his online account, and I don't know what to do. Please reply to me as soon as possible. Thanks

And I reached out to Technical support but no one helped me

Please anyone, help me solve this problem

[native coyote]

@lime juniper I'd like to ask you a question when you're online.

[hallow gulch]

Unlinking an email is not possible, You can only unlink your social media accounts. If you wish to proceed with the issue please contact customer support/wait for help.

[night cloak]

Someone available???

Like, for real nobody report this bug?
I can't reach the icons behind the settings menu

Is it me stupid or it's a bug

@hallow gulch

@sick shale

[hallow gulch]

copy your layout and readjust them, or click in between and move them with the up and down buttons. I face the same problem myself.

[final fiber]

Is there any possibility that you can get back your account if a hacker makes it banned for 10 years?

[half hare]

Everything I have worked so hard for on metro just disappeared when I start a match

[hallow gulch]

If You've encountered a bug please do report it in #old, or perhaps you might have to look at the metro guide.

[tropic prairie]

hello pubgm

where is customer support team?

[thin halo]

use in-game support on login screen, @tropic prairie

[tropic prairie]

i send them already

they refuse

i email

tencent

[thin halo]

@final fiber the only way is to do a file claim

you can try this email, @tropic prairie :

[e-mail]

[tropic prairie]

about this 1

i 10x spin with 80%uc rebate on current single draw or x10 they said

i spin 10x but only refund 10%

600uc

i only got 40 uc back

[dark rain]

do you have video evidence?

[tropic prairie]

can i have refund and take all my item back cause i dont want to waste any uc for this event if it is only for single item.. but in description say 10x draw is applicable as well..

here is the list of my lucky card

and you can see my uc

i didnt record it

if you guys help me i will support you when godzila event is back.. i hate fortune event.

[jade nest]

Contact in-game customer support for account related issues or concerns.

[tropic prairie]

i already send them multiple times

they reply this

i dont want free uc

i just want you to properly write description

[jade nest]

If you already spent your uc and you asking for refund then sadly even customer support would not be able to help you regarding that @tropic prairie

[tropic prairie]

every other game i play can make refund if they do something wrong this large company cant event help their customer

[vestal imp]

Hello can i ask if the server of Pakistan is released? or if u have anyinfo

[little leaf]

Read the event rule

[jade nest]

Your regional Pakistan server will be able to assist you more with that question.You can join from #735483472432594994 3.1

[tropic prairie]

80% rebate from 600 is equal to 40

such math

[tropic prairie]

dont write 10x draw at the end of sentence then

[vestal imp]

Is there a Pakistani server any links?

[jade nest]

^^^@vestal imp

[abstract osprey]

Hello Can you help me I forgot the password Email (internal link)
How can I reset my password

[little leaf]

The rule is simple :

1. Lucky card trigger when you draw 10/10
2. Reset time at 0:00 so when you draw single card, it equal to 10/10 draw hence the lucky card stated can be used single draw or 10 draw

[jade nest]

Are you getting any error while resetting?

[tropic prairie]

okay mrs know evrything

[little leaf]

My middle name is googlr

Google

😌

[tropic prairie]

you cant event underdtsnd simple description

[little leaf]

Brooooo... Byeeeee

[abstract osprey]

@jade nest

[jade nest]

Email is still in beta phase.You will have issues with it.Try again later sometimes

[tropic prairie]

read this

first one say single draw

2nd one mention 10x draw

i get it you get free discount with single draw

[abstract osprey]

Do I try after 24 hours?
??
Tried 10 hours ago and encountered the same problem

[tropic prairie]

but with rebate they mention 10x draw

current single or 10x

[jade nest]

Can you try when there is less inactive users in your area.I mean at the time when almost everyone is sleeping.

[little leaf]

Try the current one, see how it goes. And then report back, so I won't lose my UC 🤪🤪

[abstract osprey]

In my country it is currently 4:35
Am please help me
Just solve the reset problem

[jade nest]

You can report the issue in #old with id, device,wifi/data,region @abstract osprey
But lastly you will have to just wait and keep trying again later

[fervent wave]

Hey , can you help me to unban my friend account , he bought UC in legal but they banned him , anyway they told him They told him to put uc at the value that was bought the first time , but the problem is he is playing Korean version, how could he buy UC while he can’t open his banned account

[polar marsh]

@fervent wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bold sleet]

I took the band because I was an opener on the phone and my brother opened the game from a computer. I used the band for 10 years. Can help?

[polar marsh]

@bold sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady mantle]

Hello, can you help me? My account have been hacked recently. I cannot unlink their google account from my pubg account which they can log in whenever they want.. please unlink all their google account except for my facebook account.. thank you!

[night cloak]

Did you mean google play Or gmail?

[steady mantle]

They use their gmail to link my pubg account

[night cloak]

Email cant be unlinked

[steady mantle]

So i already lost my account? Just like that?

I spent so much money on it and people easily take it?

Wtf?

[night cloak]

The feature will be available in future updates

[steady mantle]

Hm okay

[fervent patio]

They use alliance in Dual Mode

[next bluff]

Why i didnt got tge title? I'm at gold v in solo in same server (europe) but why it says unranked

[night cloak]

Report them ingame

[fervent patio]

I eeported

[night cloak]

your level?

[night cloak]

if it is verified that they are teaming up they will be punished

[next bluff]

My level is 29

[night cloak]

you need to be above level 35 to be ranked

[next bluff]

But its mentioned nowhere

Only good v thry said is required t

[jade nest]

Read the patch notes@next bluff

@next bluff Read the patch notes from here
#news message

[ebon compass]

Guys my friend account got stoled,is there any chance to help him

He spent more than 20K on his account

[night cloak]

Contact customer service

[ebon compass]

I did,buy they told me to get the Facebook account back,but his FB account get hacked

[night cloak]

Then do what they said contact the customer service of Facebook and try to get his account back

[glass stream]

How to unlink the third account specified in the picture?

[night cloak]

It is not possible to unlink Email

[deft pumice]

One of my friends think they have gotten hacked. They say that it loads up to the loading screen then freezes and says request timed out any way to confirm if he has been hacked?

[night cloak]

ask him to check his network

[wispy hill]

Hi, why i dont have any title?

[night cloak]

Your Level?

[wispy hill]

I didn't receive them this week and previous week also i am 33 level

[night cloak]

You need to be above level 35

[wispy hill]

Ok thank you ☺️

[night cloak]

Try Grinding fast

[wispy hill]

Oh i just saw i am 38 not 33 my bad 😬

[deft pumice]

he tried that but still cannot load into the game any other suggestions on to confirming if he has been hacked or somthing that can help.

[night cloak]

Ask him to do the steps mentioned in subpoint 4.6 and 4.5 in #faq

@wispy hill can you click on the question mark on top near region ranking

[wispy hill]

Yes i did but i had everything correctly

[past fable]

My frnds account is hacked

Hacker linked his twitter account too and wen my frnd tried logging in through his fb ,it said account banned for 3days for using third party application,then it said 7 days and now wen he tried to login through his fb id,it shows "create new account"

[night cloak]

Ask him to contact customer service

[night cloak]

Did u change your flag to the country u want the title in?

[wispy hill]

My flag it's the same from the moment i made my account I did nott change it, i haven't received any title for 2 weeks

I am top 100 but no titles

[night cloak]

If you have started from Bronze then the wins/kills before Gold V won't be counted i guess...i'm not sure.@wispy hill

[wispy hill]

I did click here and yes the kills and the wins in bronze does not count but right now i am conqueror in solo and and crown in duo so i would be in top 100 100%, anyways i applied to bugs reports like you told me i hope it will get fixed, thanks for the help (and sorry for my English if you didn't understand some things i said)

[devout gyro]

[night cloak]

move to a discussion channel if you dont need any help

Pls give me the link of pubg global version

Check pinned message of this channel

Ok

@night cloak this channel have no pinned message

there is

Check this message

Ok

[late yarrow]

see

sir

[night cloak]

Type .emulator in #481204134859505684 and ask this in #emulator-support

[late yarrow]

where

[night cloak]

in #481204134859505684

[late yarrow]

thaks

[night cloak]

Welcome

[late yarrow]

any fix u know sir

[night cloak]

ask in #emulator-support

[night cloak]

hello, I accidentally changed the server help me switch to Europe please I contacted the support service but nobody answers me please help me

[night cloak]

You have to wait till cooldown end

[sharp sky]

Was this for everyone ?!

[feral forge]

where did you download the game?

[sharp sky]

Taptap

Its my friends phone

[night cloak]

Is it KR version?

[sharp sky]

Yup

[night cloak]

we only provide community support for PUBG mobile global english version

[covert jasper]

💯

[sharp sky]

Oh okay

[pulsar vault]

Lol is there any crew challenge?

Is there a crew challenge for this year?

@night cloak yes?

[night cloak]

Wait for the crew feature to return

[pulsar vault]

Ohhh okok

So then I can register?

[night cloak]

I dont have any info wait for a moderator

[pulsar vault]

Ohh okok

[celest shadow]

The Crew feature will be upgraded and is under maintenance, @pulsar vault. It is expected to return in version 1.3.0. Until then, we do not have any other information for the Crew Challenge or if there will be new events for it. Stay tuned.

[pulsar vault]

Ohhh I see

Okok I'll keep that in mind

[fast pendant]

how can i know my creation date for my account? it’s the second account and i was a guest then i linked

[night cloak]

Check for ingame achievements

[fast pendant]

i check and i give pubg support the date, they say it’s wrong

[night cloak]

give the date when your social media was linked

[fast pendant]

it was 2018 how can i remember?

i give it to them, they sat it’s wrong

[night cloak]

Do this @fast pendant

[fast pendant]

i give it to them they said its wrong

[night cloak]

then give an approximate date

[fast pendant]

there’s no way to know?

[night cloak]

That is the only way
either check settings of your social media or check for ingame achievements

[oak harbor]

I get server timeout many times while match making, how to solve this issue ?

[feral forge]

try changing your DNS refer to #faq 4.5 or reinstall your game

[oak harbor]

i did both but no use

[night cloak]

Then you should contact customer service

[rapid cave]

I wanted to know that is pubg 2 real?

[tidal adder]

What should be dns setting?

[night cloak]

refer subpoint 4.5 in #faq

[rich escarp]

Can we change rosters for pmco now .

[night cloak]

Use #pmco

[rich escarp]

K

[leaden cargo]

What is this?

I get nothing from it

What is the rewards in this?

[final cloak]

Cheapest phone to run pubgm at 90 FPS without GFX tool or changing some random config files ?

[storm flume]

Use of unauthorized third-party software or methods, @final cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[past steppe]

Can I communicate with a support agent .. My BIG account has been hacked and I need help

[night cloak]

Contact the customer service

[past steppe]

Where can I contact them

[night cloak]

You can contact them via the game settings

[past steppe]

I have not been answered

[night cloak]

Unfortunately, there’s no support agents in this server

You’ll have to wait for a response, there’s nothing we can do here

[past steppe]

Thank you

[night cloak]

Only community team members but they can’t help you with your request

[tawny blade]

Please I didn't see the platform the matches will be streamed live
I checked the news and didn't see it
Can you highlight it please

[night cloak]

You mean PMCO matches?

[tawny blade]

Yes

[night cloak]

Ask in #pmco

[tawny blade]

This is #pmco

Sorry my bad

[gusty skiff]

how long to wait for the ban to be lifted for shooting on the heels in tdm?

[night cloak]

report it with your ID in #old

[copper reef]

Is there any information about unlocking accounts for a bug in tdm

[night cloak]

yes give your ID and other details in #old

[supple gulch]

How to apply for the beta

[feral forge]

@supple gulch ^

[night cloak]

Hi PUBG Support, change back my name, original name: MisikePlayz

[night cloak]

You need rename card to change name We cant do anything from here

My rename card 0

You have to buy it

Me no buy UC.

Or reach level 10 you will get if you complete all missions

@night cloak Level 30?

no you wont get

[oak harbor]

they dont give any proper solution, shame

[night cloak]

did you try changing connection

[wanton torrent]

Hello, i accidentally linked my google account to a new pubg account but i want to link it to my own account so Is there anything i can do to unlink it or close the account?

[night cloak]

Google play or Gmail?

[wanton torrent]

google play

[night cloak]

You have to link another account to your new account to unlink Google play account from it
But the google play account should be linked with your account for 21 days after that you can unlink it via settings

[wanton torrent]

ok thanks

and I want to switch to emulator so is gameloop safe?

[night cloak]

only Gameloop is recommended

[wanton torrent]

ok thanks

[night cloak]

Hiii. So I logged into the game in about 2 hrs ago just to check the new in game skins and sets. I didn't even play. But just a couple mins ago I tried to login and play a little, but it didn't let me and told me that I've been banned for a day for using third party apps/violating user agreement.
However, I did NOT. I haven't been using ANY third party apps at all. All I have in my phone is Samsung Game Launcher, which btw comes pre-installed when you buy the device, and the game itself. Why would they do that? I just can't figure it out. I have been reporting ACTUAL cheaters thousands of times who fly across the map, the ones who shoot through the walls or the ones with aimbots and yet, only a few of them have actually been banned. And then there's me, trying to play. But no pubg decides to ban me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton torrent]

oh i forget, i subscribed to prime subscription from 3 months i think and now i want to cancel it so i went to my subscription in Google and i didn't find pubg mobile there so how i cancel it and i contact Google support they said it is the problem from the game

[normal fulcrum]

@wanton torrent You're from which region?

[night cloak]

How can I change my server back I accidentally changed it

You have to wait till cooldown end

What cool down?

60 days cooldown
You have to wait till it gets over

So pubg can’t change to?

It*

[wanton torrent]

@normal fulcrum
egypt, why?

[night cloak]

Since you changed it you have to wait

Well I was tryna join a Eu room so I switched it from rooms

And I didn’t realize it would change

Then you can report it in #old Include your ID it will be changed back in Batches

Thank you

[normal fulcrum]

You said you didn't find PUBG MOBILE in your Play Store. May I know the reason?

[wanton torrent]

not play store i mean subscription and i don't know the reason but i subscribed to prime plus before and it was there and i canceled it

[opaque prism]

Hey team, my account is being accessed somehow and they have deleted all my friends and changed my server, name and flag

[normal fulcrum]

If it's still subscribed, it will show under subscriptions. If it doesn't show under the option, then that means you have already cancelled the subscription

[opaque prism]

Has this been happening to anyone else? 😭

[normal fulcrum]

Mke sure to secure your social media account by changing their password and enabling 2FA. And don't share your account credentials with anyone

[opaque prism]

They tried to unlink my Twitter but the 7 day cool down is cancelled every time I log in

I’ve changed my passwords and I have 2 linked accounts

[normal fulcrum]

So log don't log in with Twitter and use other available method

[opaque prism]

Is Twitter the problem? I haven’t shared my details anywhere, I just don’t understand why they would try to unlink my Twitter if that’s how they access it

Sorry, this has been frustrating as hell. 2 years down the draiiiin because someone wants my outfits? Like dannng

[normal fulcrum]

They can't access your twitter if you change your password of your twitter account. And you can use any other social media to log in to PUBG MOBILE and then unlink twitter

[opaque prism]

Yeah, I thought that was the case. I’ve changed my password and am unlinking Game Centre in case that’s the issue - I think the linked email is the problem but there isn’t a way to unlink it from my understanding

[normal fulcrum]

You can unlink email by contacting in-game customer support. But you can't unlink all the available social media accounts. You need atleast 1 linked social media

[opaque prism]

I’m just worried they’ll link their own social media account once one of mine is unlinked - I have tried customer support but will try again. Thanks for your help

[wanton torrent]

@normal fulcrum
but how it is cancelled and it is still works in my account?

or it will end at the last day

[opaque prism]

It will end the last day of the time you purchased

[normal fulcrum]

As you've said above, you subscribed for 3 months. So when you unsubscribe, it doesn't stop the subscription right away. It just stops renewal of the subscription. So you will still get benefits of the subscription equivalent to the amount you've paid.

[wanton torrent]

ok thanks if it didn't stop i will message you again, thanks for help

[meager pumice]

@normal fulcrum when is crew coming back in game

[unkempt leaf]

Someone can help me i have the question

[night cloak]

how do i find out when i create a pub account?

[jade nest]

In v1.3.0 update crew will be back

[meager pumice]

@jade nest and when is that update?

[jade nest]

Ask your query

[jade nest]

No estimated time of arrival for now

[meager pumice]

@jade nest unlucky

[night cloak]

open settings of the social media you linked during registration Go to apps and websites you can find it there

[unkempt leaf]

@jade nest my account got hacked (email) i have fb only for acc i got 7 days ban before i set unlino after 7 days when acc is unbanned emailnis unlinked?

[tidal timber]

@night cloak Crew challenge will back again ?

[night cloak]

it will be back in 1.3 update

[tidal timber]

Ty @night cloak

[night cloak]

Welcome

[blissful lantern]

Hi can i find support for pubg?

[night cloak]

yes

[blissful lantern]

I paid to much money in my account and i pay new phone but it was not clear and i get banned 10 years

[polar marsh]

@blissful lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild wadi]

How can I find suport here?

[night cloak]

state your issue

[wild wadi]

My account has been frozen for abnormalities detected in my emulator

and I make all update's

for the emulator

[jade nest]

Disable your antivirus and reinstall the emulator@wild wadi

[late herald]

Hello we have registered for PMCO but few of our players cannot access their accounts to we cannot see the mail. Can anyone please help?

[jade nest]

#pmco @late herald

[late herald]

They just told me to come here hahaa

[wild wadi]

I already disable my antivirus

[night cloak]

What happened to their account?

[jade nest]

Why can't you access the game?

[late herald]

Bans. Somehow the game had glitches and our bullets went through the rocks. Lol we wouldn’t be dumb enough to be playing with hacks at these times

[jade nest]

Type .emulator in #481204134859505684 and move to #emulator-support

[river zealot]

Korea pubg Banned why

[polar marsh]

@river zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper reef]

That is exploiting bug, so mostly not getting unban, except for the ban timer

[pliant vapor]

Can someone help me? Im experiencing crouch touch issues when firing

[jade nest]

That must be your device multitouch issue, check it

[pliant vapor]

How? My device is Iphone Xr

[jade nest]

You can report the issue in #old with your
ID, device,wifi/data, region

[pliant vapor]

Ive done it along time ago like 3 times and nothing happens til now

[serene frost]

Hello quick question will there be African server(low ms) in the pmco African qualifiers

[pliant vapor]

And it comes to the point where I wanted to quit but cant because of the time and money I spend on the game

[serene frost]

Happens to me move your crouch button

When I press crouch sometimes it won't let me crouch

So I just moved my button

[pliant vapor]

Where did you put it? Im comfortable with my crouch on the bottom right until this bug happens

[serene frost]

I also have mine bottom right it was above my shoot button

Now bottom right

Idk where you should put your one

[pliant vapor]

They dont even have solution about it, Alot of players are experiencing it right now and someone eve said to me its an old bug

And they didnt even dared to fully fix it

[tired fractal]

It's an iOS issue. Make sure you have installed the latest system updates for your device.

[pliant vapor]

I have and still the bug occurs

[crude mantle]

how do i play bonus challenge in europe or is that not possible

[sick shale]

Not possible.

[stark plank]

When do you intend to fix extreme lag and graphics issues in the game? Most people say there is a problem. In the last update,the game lags even on the loading screen. While customizing the game, its foundation was broken. First edit the existing one,then customize it. We are waiting for a solution. It has been 2 weeks.

[crude mantle]

same problem game freeze for 2 mins every game

[stark plank]

People buy ready made systems for this game. I am the admin of some computer groups in Telegram. The same problems in purchasing 10th generation processors are also present in the 8th generation processor. In the 3rd generation. You spoil people's enthusiasm. None of the settings you provide will fix these problems. Fix these graphics,or people won't buy systems for this game. I'm not going to advise them from now on!

[stark plank]

Yes,almost everyone has the same problems.

[fallow mason]

Kindly Report the issue #old

[onyx dagger]

Emulator?

[night cloak]

Hello, i have this issue where ive forgotten the email password for PUBGM login, i can request a verification code but how can i change my password for it?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[stark plank]

Yeah. I posted 3.4 paragraphs yesterday on the emulator support channel. Unanswered. Same support channel for the Global GameLoop server. Even to the feedback channel. It seems like no one will fix our problem.

[tired dune]

any news about anti-aliasing ?

[onyx dagger]

#emulator-support then. @stark plank

And you may wait patiently for the response.

[onyx dagger]

The anti-aliasing option is is currently disabled as a temporary solution until the root issue is resolved. Please keep an eye out for #news.

[tired dune]

😢
21 days as we wait

I have stopped playing since the update due to this situation

[stark plank]

Is the anti-aliasing option completely turned off? In the emulator?

[south rapids]

Can I logoff from facebook without getting into lobby cause I cant get in via fb

[onyx dagger]

#emulator-support please.

[silk raptor]

Why I can't create new account on pubg mobile kr versions

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @silk raptor.

[south rapids]

@onyx dagger bro I cant get in via fb keeps on saying server error how can I log off from fb so that I can use my other account??

[stiff flower]

wow bro nice from last 5 min in matching and the time finished of 10 min to enter match
1 st match missed in pmco qualifications

[fallow mason]

#pmco

[tired dune]

@silk raptor this version for only korean people

[south rapids]

Guys is there anyone who’ll help me

[fallow mason]

Already answered @tired dune

[fallow mason]

Try contact in game customer service for such issues

[south rapids]

They will close my ticket

Is there any way to log off and login to Facebook again

[fallow mason]

Try re-installing pubg

So you can login again.

[onyx dagger]

May I know where you're from?

I mean the country.

[south rapids]

Australia

[onyx dagger]

Oh.

Could you please share a screenshot of the error message here?

[covert jasper]

can anyone gift me royal pass

[fallow mason]

No beg allowed here

[pallid parrot]

i registered my teammate in pmco reg but today i saw 1 teammate is unknown ... i reg my with teammate ign bt in pmco match showing another person what should i do ??

[fallow mason]

#pmco Ask here

[devout surge]

Всем Привет!

[fallow mason]

English only.

[pliant vapor]

Does someone know how to resolve the crouch touch issue in ios?

[devout surge]

No

[covert jasper]

@fallow mason hey idiot iam not replying to you

@fallow mason you shut mathachuth

[fallow mason]

No beg allowed here.

[devout surge]

My problem PUBG mobile😫

[devout surge]

Eeees

[fallow mason]

Can i know what is your problem

[south rapids]

@fallow mason I can login with apple but I want to play my main id but I can get through with fb I need to login with diff account

[devout surge]

Try, & exit

[mortal apex]

Can you please behave? @covert jasper

[devout surge]

5-3min match

Exit

Server problem😫

4 day

[fallow mason]

May i know which country are u from@devout surge

[crude mantle]

ho do i fix the game freeze on iphone 7 plus? cuz my game freeze almost every game for 2 mins