questions

[fading thicket]

who do i contact or where should i go for this

to do a refund

[night cloak]

Contact customer service

[fading thicket]

alright

thank you bro

[young tundra]

I was playing metro royale solo and a guy joined my team is that teaming (I was 100% in solo mode) can / will I be banned?

[solid bramble]

Hey guys

My guest account is gone

Can someone help me?

[fluid ore]

wiill joining a north america room cause my main server to switch to Na from asia?

[night cloak]

it cant be recovered

[solid bramble]

Pubg website said we can

[night cloak]

no guest accounts cant be recovered

[solid bramble]

What if we linked it but we only know email?

Not password

[night cloak]

there is a bug if you are lucky it wont

[night cloak]

login using the email then

[solid bramble]

I don't know the password though

[night cloak]

@fluid ore you can join the room if your server get changed just put a request in #old they will reset it

[night cloak]

then you should try to contact the customer service of your email and get the password

[feral forge]

i guess your question havent been answered yet? next time if this happen again just run away from him as far as u can.

[solid bramble]

What is customer service number?

Or email

[night cloak]

what customer service did you mean?

@solid bramble

[solid bramble]

Pubg

[night cloak]

It is better to Contact the customer service of your Email and get a new password

[solid bramble]

Where can we find it?

[night cloak]

are you using Gmail?

[solid bramble]

Yeah

[night cloak]

refer to subpoint 2.8 in #faq

[fluid ore]

does it usually hapen

[tidal adder]

Hackers are back

[night cloak]

hmm many faced that bug

[tidal adder]

Congratulations pubg

Wow

Anti bann hack is back pubg is now on profit again

[night cloak]

if your server gets changed just give your ID and user name in #old they will reset it
it is a 1 time process

[fluid ore]

1 time meaning only 1 chance ?

[jade nest]

If you find any people cheating or gaining unfair means of advantage,make sure to report him in-game.However,If you have clear proof of him using cheats you can record that and upload a clip of 1:20min max on yt and you can report that guy in #cheater-reports with the link of video,his ID and in-game name.
But it would be lot better if you report them in-game

[solid bramble]

So how can we contact customer service because mine was not suspended. It was on my device but it got erased

[astral anvil]

They are getting ready for the pmco. 🙂

[jade nest]

1 time meaning here is that mods and admins are collecting the IDs of the people whose server got changed automatically by room bug,so that they can assist in batches.

[light trellis]

My account was suspended what can i do?

[feral forge]

theres nothing we can do to a suspended account. can not be reversed.

[light trellis]

I don't know why my account was suspended 🥺

[jade nest]

Refer to #faq 2.12 and don't repeat account suspension related queries here

[night cloak]

Hello , my account was hacked and banned FOR 7 days by hacker to unlink my facebook and today ban was End i log in and unlink google play what hacker had linked and after these i Take ban 10 years and i was in lobby please Someone can help me ?!!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[queen plinth]

Hi, my friends account got hacked too. Now he has a new Twitter account link to it. What should we do now?

[night cloak]

Ask your friend to Contact in-game Customer Support and tell them that the linked Twitter account in the game doesn't belong to your friend

[night cloak]

This might help your friend

[queen plinth]

Thanks guys

[sleek root]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sleek root. Remember to read through #faq before asking questions in the support channels.

[night cloak]

state your issue

[sleek root]

They banned me when I only play scrims and we're about to play pmco

[polar marsh]

@sleek root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

?

is it KR version?

[errant narwhal]

Yep but I kept the graphics on balenced high and smooth high on second time but it it is still in hd

@night cloak

[night cloak]

we only provide community support for PUBG mobile global english version

[errant narwhal]

But both are connected u need have a small idea about it coz they r alike

[left void]

Heyy bro can u help me I can't change region

[errant narwhal]

In which ?

Korean ?

[night cloak]

Can you send the screenshot of your game settings?

[left void]

In Israel

[left void]

No global

[errant narwhal]

Ur asking me ?

Nope nevermind

[night cloak]

There are 2 graphics option.Lobby and in-game.Make sure you are Changing the correct one.
And also this server provides support only for the global English version of the game.

[night cloak]

try after some time

[errant narwhal]

Is this right one?

[left void]

It's already been 2 days

[night cloak]

You already got your answer
Community support for Only global version

[errant narwhal]

☹☹

K

[night cloak]

where are you living i meant country?

[errant narwhal]

If it happens similar to global anytime then plz inform me

[night cloak]

ok

[errant narwhal]

Ok thanks further help darknght and orange

[left void]

I'm in Nepal we used to play bonus challange in Indian region cus it was available in our server too but due to pubg ban in India It's been 2 seasons that bonus challange has not came So i wanted to change the region by using VPN

[night cloak]

Using of VPN isn't recommended for anything

[arctic dew]

Anti aliasing is not working

[left void]

I know but my 2 friends has already change the server successfully by using VPN

It's the problems with me only

[night cloak]

try without using VPN

[left void]

Nah it doesn't work

It says fail to edit

[night cloak]

For changing your region,you need to be in that particular region,if you are using vpn to change region,we cannot help you with that.

For further information please contact ingame Customer Support

[left void]

Ok thanks

Can't we unlink the Email or mobile number

[night cloak]

no

[left void]

Ok thanks ks buddy

[stark orbit]

Account has been logged in with newer version of the game please update the game and try login again

[night cloak]

Contact customer service via login page

[mental ingot]

My account is not openning. why ?

[night cloak]

can you share a screenshot?

[mental ingot]

Not opening from morning

[night cloak]

Country?

[mental ingot]

Nepal

[stark orbit]

Contacted but no response

[night cloak]

refer subpiont 4.10 in #faq

[jade nest]

@mental ingot Plz try again after sometimes, that might be due to network/server congestion in your area.

[night cloak]

refer subpiont 5.4 in #faq

[mental ingot]

@jade nest Not been able to open
Even from other wifi .

[jade nest]

^^ read again

[mental ingot]

I have been trying from 7 hrs

[jade nest]

If you friends live near you,ask your friends if they are able to login in the game.If they are unable then it's definitely due to server/network congestion.
And if they are able to login then you will have to contact in-game customer support for yourself

[obtuse basalt]

Hi I'd like to know if one device keeps cheating and keeps getting bnned, how many accounts does this device allow to have until it get a device bnned?

[jade nest]

Your account will keep getting banned,as the IP can easily be detected,and repeated offences will lead to your permanent suspension of your main account too.

[obtuse basalt]

@jade nest So eventually there's no device bnned?

Because there are people asking about it on my channel.

[mental ingot]

Thanks I have contacted customer care and it is fixed

[night cloak]

glad it got fixed

[jade nest]

@obtuse basalt Sharing a screenshot.Give me few mins to find it

[red cipher]

@jade nest

[night cloak]

need help?

[red cipher]

yes

[night cloak]

state your issue

[jade nest]

They can ban devices,here is your reply

@obtuse basalt ^^

[small cliff]

took a 10-year ban for no reason Please verify the account

[polar marsh]

@small cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red cipher]

Greetings . Since my user has been blocked and I do not enjoy playing. I did not play my user unfairly and never played with a hacker. I literally cry over my user every day because I had beautiful memories of it with my friends. I am very sorry ..
my id
5251099505

[polar marsh]

@red cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse basalt]

@jade nest I know they may bn the device. Thanks for the answer
I'm just curious about how many accounts will be bnned until they bn the device.

[clear spindle]

Those are confidential.

[hardy moon]

😭

[polar marsh]

@hardy moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever rivet]

Have a good day Dear pubg support ,
Please help me i try to rest my password by Email but I cannot I receive code i enter code then show me error please help me to reset my password .

[tardy crescent]

@clever rivet Please contact Google (Gmail) Help Center. You can get their help center link in #faq Game Account - 2.8 or kindly check pinned message of this channel.

[clever rivet]

@tardy crescent i want rest my password if you have other way to change it i try by email but no benefit

[tardy crescent]

@clever rivet Sorry, This channel is for PUBG MOBILE related queries (Help & Support). Contact Google Support Team instead. They can help you. If you need any help regarding PUBG MOBILE then please state here.

[night cloak]

i am trying to login my id via 3rd mail

and when i send verification code

it says parameter error 2312 something

[dull bronze]

Any active iq mods here

[night cloak]

Report it in #old email feature is still in beta stage report in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@night cloak

@tardy crescent please read the questions carefully before answering

[night cloak]

Report it in #old email feature is still in beta stage report in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[night cloak]

state your issue

[night cloak]

@clever rivet Do this

emulator
wifi
bangladesh
5259890560

[fallow mason]

Tell here #old

[dull bronze]

Hlo

[night cloak]

can i get access to emulator support too ?

[night cloak]

state your issue

[dull bronze]

Cant posting

[night cloak]

type .emulator in #481204134859505684

[night cloak]

what are you trying to post

DM me

[stuck gazelle]

is pubgm server is busy

i stuck on loading screen with loading logo

[fallow mason]

Is your network alright?

[night cloak]

refer subpoint 4.10 in #faq

[stuck gazelle]

yes everything is runnig but pubg stucks

[night cloak]

Do this

[stuck gazelle]

already done still not working

[jade nest]

Can i know your country? @stuck gazelle

[stuck gazelle]

NEPAL

[jade nest]

Plz try again after sometimes, that might be due to network/server congestion in your area.@stuck gazelle
Many users were facing same issues, but it seems to be fixed now

[vague dove]

The Chinese version released a mechanism for solve FPS affecting rate of fire, when will this fix get to the global version?

[jade nest]

You can suggest such things in #old @vague dove

[quick pewter]

can you still get the skeleton suit this season

[jade nest]

Skeleton suit? Can you provide a screenshot of what outfit you are talking about?@quick pewter

[quick pewter]

this

[jade nest]

You can get That outfit after completing an achievement@quick pewter and yes it is still available

The achievement name is Jinxed

[quick pewter]

okie cool

thx so much

[fringe cave]

Hello?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe cave. Remember to read through #faq before asking questions in the support channels.

[dull bronze]

Hello what about tier protection 3time daily event

[night cloak]

@clear spindle

Look

I can’t buy it on just one account

Idk why

[jade nest]

That event is only available for returning players.

[night cloak]

@jade nest

[clear spindle]

Contact the in-game customer service regarding this, @night cloak alternatively use https://www.pubgmobile.com/pay for purchases.

[jade nest]

Avoid buying uc for now,try after few days (1-2)

[night cloak]

I did

Is this a common issue or ?

[jade nest]

Not a common issue.just do what you were told

[night cloak]

Mhhh okay

[dull bronze]

Why deleted my msg... Can explain my question... Thats your job...

[jade nest]

^^^ you got your reply@dull bronze

[tribal bronze]

Where do U find redeem codes for pubgm

[jade nest]

You can find in #news .They are hidden in the images

[tribal bronze]

Okay thx

[brave axle]

How do we find the hidden codes

[dull bronze]

24x7 customer support is here... But not active mods here... So sad

[night cloak]

look carefully on images

[brave axle]

Do u know any

[tribal bronze]

Sure

[night cloak]

no recent images there codes in previous might be redemed

[brave axle]

Just shiw an example

[tribal bronze]

When do codes get released?

[jade nest]

@brave axle @tribal bronze example

[brave axle]

😳😳okok

[tribal bronze]

Thz

[brave axle]

Did they stop giving codes now

[night cloak]

no

[jade nest]

Follow official social media pages of pubgm ,They also share a lot of reedem codes there.
Many codes were shared on pubgmesports insta during the PMGC,you can check them

[brave axle]

Okok

[night cloak]

@jade nest update - Midas buy did work @clear spindle

Glad to know it worked

[midnight pasture]

How to downgrade pubg mobile as I cannot use in my other phone

😫

I just logged in to ipad and cannot use in android mobile phone now

[night cloak]

logout from I pad

[midnight pasture]

And ?

[night cloak]

try logging in on android

[midnight pasture]

I got this message after logging in phone

[night cloak]

try after you log out from Ipad

[midnight pasture]

I already log out

[night cloak]

Contact customer service

[midnight pasture]

Ok let me try

If they can assist

[crisp abyss]

Who must help me?

[night cloak]

Hi, Is there any way to recover Clan? My Pubg Clan got hacked today

[polar marsh]

@crisp abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

There is no option for Clan recovery

Use this option

It tells me to share ss but there is no option to share photo

upload it in Imgur.com and send then as link

[ripe egret]

hlw

[night cloak]

need help?

[ripe egret]

yes

[night cloak]

state your issue

[ripe egret]

my mouse cannot lock

when i m in match

[night cloak]

Emulator?

[ripe egret]

yes

[kindred stratus]

North America squads, all maps, mic required! Possibly looking for a squad to run with regularly...Dm if interested

[night cloak]

type .emulator in #481204134859505684 then you will have access to #emulator-support ask it there

[feral forge]

#activities

[storm flume]

You can now access #emulator-chat and #emulator-support, @ripe egret. Revert this at any time by sending .emulator in #481204134859505684.

[ripe egret]

ok i will do it later

thanks

[onyx dagger]

Please move to #emulator-support, @ripe egret.

You're very welcome!

[dawn finch]

Just spend 260 google play point and get nothing ..

[onyx dagger]

What do you mean, @dawn finch?

Kindly state your issue in a more detailed way.

[dawn finch]

I buy best value pack I pubg using Google play point and I don't get this

[onyx dagger]

Hold on.

[dawn finch]

Right I just found out I allready buy this yesterday for money .. is limited to one weekly maybe I get this next week .

[onyx dagger]

Hold on plox.

[jade nest]

The 260 points thing will be providing you weekly 50% discounts on some items,60uc,and some crate coupons.
Plz check your account again if you have received those things or not.
And if you have got nothing then you can contact google support for further assistance

[manic turret]

Help I can’t change the server region

[dawn finch]

Yes but I buy this yesterday for money and I didn't know its limited that's why I don't get it anyway I will wait till Monday maybe they give this to me

[onyx dagger]

Server or Country, @manic turret?

[silk glacier]

Hello, I think my account got hacked. My name got changed and also the server/region I played in got changed as well. I changed all my passwords and I even changed my name back but I can't go back to the original region I was playing on. Is there a way I can go back to the NA server? It says I'm on the NA server too but when I play with my friends (who are in the NA server) my rank is suddenly in Europe.

[dawn finch]

And also this 5f cupon for 250 points have no sense you can't buy nothing in the game for this

[jade nest]

No other choice then waiting for 60days server cooldown period

[silk glacier]

Hmm alright. Even if I contact customer support nothing will change?

[jade nest]

Nope,they won't be able to do anything with your server change

[silk glacier]

Sad but I guess that's fine too. Thank you!

[warped cairn]

My pubg account was stolen yesterday. Can anyone help me with that? I have been playing with it since season 2 and can provide any information needed.

[robust siren]

@celest shadow sir still no reply from them. Any other way to login?

[celest shadow]

How was it stolen in the first place? Could you explain the situation?

[celest shadow]

Send the customer service another message as a reminder in the conversation.

[ripe elm]

Help need.

[warped cairn]

@celest shadow My Twitter account that I use was stolen. The guy changed my email and logged into the game. I can't access the Twitter account nor the game anymore. He changed my in-game name.

[ripe elm]

What is the cost of prime plus for 2nd time, if i use another new gmail ?

@celest shadow

[onyx dagger]

Kindly refer to #faq 2.8

[celest shadow]

Prime Plus will still cost $10, regardless of which Google account you use, @ripe elm. You will not get the first time purchase discount offer.

[celest shadow]

This did not answer my question. How did he stole it in the first place, did he hack it or did you gave it to him?

[manic turret]

@onyx dagger server

It’s lagging so much

[warped cairn]

@celest shadow I save it's login info on my laptop, he saw it by mistake and did what he did.

[onyx dagger]

You may change it via the in-game settings, @manic turret.
Note: Once you change it, you'll need to wait for 60 Days in order to change the server again.

[manic turret]

It says 60 days

It’s lagging so much

[onyx dagger]

You'll need to wait then.

[celest shadow]

Is he someone you know? How could he possibly see such an information on your laptop if you did not give him access to?

[onyx dagger]

Also, may I know how did the servers change??

[ripe elm]

Some days ago we get first time purchase offer of $4.99 .

For now for first or 2nd all time it will be cost $10 ?

[warped cairn]

Yes, I know him (not very well) but we were doing a job together. I don't know why are you asking this.

[celest shadow]

Buying the Prime Plus subscription foyr the first time will cost you $4.99, and after that the price will remain at $10 a month.

[elder pewter]

I am unable to see my ranking

[empty summit]

Hello, i am LW Hikarik, one ot he most fair players inside the Pubg. Yesterday some players has called me to lobby. We have played tdm. I have complained that i have very vad damage registration, this is known issue of the TDM's in the android. After that they have told to shoot to feets of one of the players. Sometimes later i have been banned. It is already exist popular vide of tik tok with getting ban for shooting feets, but i have not cared about it. I am exemplary player, conqueror, starting youtuber, participant of the PMCO and investigator. There is no reasons to ban me. I counting on fairness in my question and help from your side. Also, I attach video when you can see that i have not anything violating. And aslo video from Tik Tok, which shows this bug of anti cheat system.

[polar marsh]

@empty summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

You should contact Twitter support to retrieve your stolen account back:

▫️ https://help.twitter.com

Additionally, you should reach out to this person and resolve this issue between the two of you.

[feral forge]

you have to level up yourself to 35-40 in order to be ranked.

[ripe elm]

I used a gmail last month to subscription prime plus. Now if i use another new gmail in my same account what would be the cost of prime plus subscription ?

[feral forge]

what is your in game level now? @elder pewter

[celest shadow]

It will still be $10, it is not based on which Google account(s) you use, this is tied to your PUBG MOBILE account. You cannot change the price.

[warped cairn]

@celest shadow OK, I will try to contact Twitter, but will they retrieve my account? He changed my email connected to it.

I contacted him but he blocked me everywhere.

[celest shadow]

If you are able to provide Twitter support with the e-mail that was originally linked with the account, then yes. They will be able to help you remove the current e-mail that is tied to the account and restore your original e-mail so that you will have access to it again.

Once you do have access to this, you should quickly change the password, linked e-mail and enable two-factor authentication as an extra layer of security.

[warped cairn]

@celest shadow ok, thank you so much. I hope this works

[celest shadow]

You are welcome and wish you the best.

[lilac iris]

i banned for no. reason anyone know why ? and my team banned too in the turkish pubgm discord they are talking about te cheeet park anyone banned for that reason ?

[polar marsh]

@lilac iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn storm]

I need help. My account is hacked, they linked a Facebook to my account and keeps on playing and changing stuff. Support is not replying on my ingame support

[twin mason]

guys i had my account hijacked at the start of the month, and am currently jumping through hoops to get it recovered, ive provided uid/proof of payment/start of account etc --- now im at the stage where support is copy pasting please specify exact date and time when you last had access to your account. it's been so long that i dont remember the exact time. how screwed am i? i gave them a rough date and nothing happened

[warped cairn]

But in case he linked the pubg account with another email of his, can I reach you to remove it?

[onyx dagger]

You may wait patiently for their response, @solemn storm, as only they (Customer Service in-game) can help you with Account related issues.

[solemn storm]

Ive been waiting for 2 days now

[onyx dagger]

They're asking that to verify that the Game account belongs to you, @twin mason.

[onyx dagger]

You may refer to #faq 5.4

[celest shadow]

You would need to reach out to the customer service in the game to do so. You should be quick before he does anything to your PUBG MOBILE account.

[elder pewter]

@feral forge 35

[warped cairn]

@celest shadow I contacted Twitter and sadly they said they will respond in few days (but some issues may take longer) and now I'm afraid I get the account back after it has been completely disconnected from my pubg account.

[ripe elm]

If i purchase prime prime plus first time in my another account what would be the cost ?

[celest shadow]

Twitter support usually responds within 1-3 days, from my experience. For now, you'll need to be patient and hope for the best.

[forest creek]

@celest shadow Someone told me that you have the most knowlege of this problems. So I am glad to see you now. I have already contact here suport and people give me answers I am thankfull very much. I must check also with you (sorry it is just the thing like Im waiting for ages and do nothing, I have patient but I have needs to fight for my acc :) )... I got replay from in-game suport that my account is in procese of recovering. How long that can take. Thank you

[celest shadow]

It should be $4.99 if you are purchasing it on another PUBG MOBILE account that has not subscribed to Prime Plus before.

[warped cairn]

Ok thank you again

[celest shadow]

Hello, @forest creek. Let's get straight to the problem since time is the essence. Can you provide a screenshot of your conversation with the customer service?

[normal ruin]

Hi , my sisters account has ben banned for no reason. She didnt played this season and when she entered the game and entered the match , it says the data has been changed and the account has been banned

[polar marsh]

@normal ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Account recovery, I see. Could you explain what happened with your account?

[feral forge]

due to security improvement. you have to rank up yourself to or above 35-40. as i told you yesterday, in this period of time when the system detects that your data is clean, then your rank will be on the rankings soon.

[forest creek]

@celest shadow my acc was hacked trough FB. My FB is now locked (disabled) and hacker have no accsess to my pubg mobile acc. I also have twitter linked to the game but I am unable to login becouse of game version hacker changed ofcourse.

[hoary fable]

How can I fix this problem bro anyone help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary fable.

[celest shadow]

Unfortunately, I am unable to give you an estimate time of your account recovery. I recommend you to follow the instructions provided by the customer support agent; to wait patiently. Remember to check your conversation with the customer service regularly because you will be contacted once the account has been recovered.

I hope you understand that our help is limited here.

[forest creek]

@celest shadow yes I understand, I wanted to ask if you know from some experience how long doeas it takes to recover?

Yes I check every day if there is answer and Im not pushing them. I just want my account back. I told them I also made new acc and that account works since they were sending me messages to update my game and try again. After screenshoots of my latest updates and my new acc they sent me last massege I posted here to you.

Thank you for your time...wish all the best to you all and hope everyone will retrive their accounts.

[elder pewter]

@feral forge How much time itwill take to verify cause I cannot maintain mya rank in ace lobby cause of hackers

[celest shadow]

I cannot quite remember since pretty much no one came back with a positive feedback (like you do) once they have access to their account again. Usually, we receive complaints, and not the latter.

I wish I could give you an estimate time for it, but then that would be giving you false information because I do not know an ETA for such an issue.

Good luck to you, and stay hopeful!

[hasty dove]

guys i got a notice of Illegal UC purchase, when i was opening crates idk why that notice popped up suddenly

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hasty dove.

[night cloak]

@hasty dove That is because purchases from unofficial purchase methods have been made on that account in the past. The customer service will not help with that. All future purchases will be deducted until the UC amount purchased illegally is covered.

[feral forge]

i don’t know :(. i understand it’s hard to maintain so goodluck to you

[hasty dove]

bruh i only purchased uc via playstore and once in midusbuy how is that illegal? and ban for 365 days -_- but still not banned tho

[night cloak]

@hasty dove Either you or someone purchased UC for you using unofficial methods.

[forest creek]

@celest shadow I will provide you with informations ones I get my account back...I hope I will. That is the small way to thank you all here who help people

[celest shadow]

Thank you very much! Feel free to mention me here or send me a direct message if you have news.

[hasty dove]

nop.. no one has purchased uc for me and i also have proof of transactions i did via playstore

[night cloak]

@hasty dove You can contact the customer service via game settings to find out which transaction was made using illegal methods.

[hasty dove]

oh ok

[forest creek]

Sure

[mellow moth]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mellow moth. Remember to read through #faq before asking questions in the support channels.

[hasty dove]

@night cloak they said to check my transactions but only these were their..

or was it a mistakely shown notice?

[mellow moth]

My account was hacked and i cant unlink the hacker twitter account

[jade nest]

Contact in-game customer support for further assistance.Plz refer to this conversation as a help

[night cloak]

Who said?

[hasty dove]

like there was a link to check my purchase history so i went through that

[mellow moth]

Already did all these steps but still nothing happens

[jade nest]

Refer to #faq 5.4 @mellow moth

[dawn finch]

Anyone know how fix this ?

[mellow moth]

And now i am logging in so it shows a newer version login ... The hacker is from Indonesia

[night cloak]

@hasty dove It is about unauthorised purchase methods. Google play transactions are not unauthorised. Hence there’s no point checking your Google Play payment history.

@dawn finch Try to purchase again after tomorrow at the same time. If the problem persists, contact with the customer service in-game.

[jade nest]

Only in-game Customer support can help you with account related issues.No one here can help you in that,we can only assist you.

[mellow moth]

Okay thanks for your help❣️

[forest creek]

@mellow moth you must provide them with all details they ask you trough computer questions. After that agent will contact you prepair all detals you can find. Including screenshoots of your updates, payments, etc...

[hasty dove]

so what should i do now? any way to find the unauthorized purchases??

[mellow moth]

Already provided all

[forest creek]

@mellow moth did you receive this answer?

[jade nest]

your uc will be deducted till they recover all the unauthorized purchase.There is nothing you or anyone on this server can do about that.

[night cloak]

@hasty dove You will need to contact the customer service to see if they can help. If you do not recall any outside transactions, you probably will not find it on your own.

No.

[hasty dove]

im 100% sure i have only purchased via playstore and midusbuy it's ok if they remove uc does that mean my account gets banned forever or i cant purcahse uc for a year?

[night cloak]

It is only when the behavior is repetitive and you did not make any reports and started spending.

[fathom dirge]

If a PUBG account got hacked by a hacker via Facebook link. How do I solve this to recover back my original account?

[night cloak]

There are a bunch of fake midasbuy websites. Hence we always recommend purchasing from the official website: https://www.pubgmobile.com/pay.

[static rampart]

popularity increase using many fake ids is iligle?

[night cloak]

Did you get that from staff? How long day id is recovered?

@fathom dirge For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[static rampart]

please help

[night cloak]

@static rampart It is against the terms of service. But not illegal.

[jade nest]

First try to recover your fb account by contacting fb support

[fathom dirge]

Ah I see. Thanks

[static rampart]

pubg will ban accounts ? if we increase popularity from this ?

[forest creek]

@night cloak it is in-game customer suport account-related problems

[fathom dirge]

The hacker link to his own twitter account.

Let’s say if I do manage to recover my PUBG account. And the hacker changed my server. Am I able to change it back to the server I was in without waiting 90 days?

[vagrant forum]

@static rampart #news message

[night cloak]

I know, so how long time you get account recovered after staff send it?

[jade nest]

Contact in-game customer support and tell them that the linked Account doesn't belong to you and they should remove it.@fathom dirge

[fathom dirge]

Okay. Thanks

[forest creek]

@night cloak I still wait patiently...Informations I find is up to 90days

[night cloak]

When have you get the reply?

[forest creek]

@night cloak maybe 7 days ago, Im at very start of waiting and yes it feels like forever, I think that will take less but I must be preapaired to waith and 90 days (83 days left)

[night cloak]

60days

What you Need to unlink?

[jade nest]

@night cloak @forest creek move to #pubg-mobile
this is support channel

[forest creek]

@night cloak if you need any information more you can pm me. I not want to spam chat

[night cloak]

I have same issue and I need to unlink email. Is it TaKe 60days or 90days?

Thank you so much

[magic lark]

I changed my flag by mistake. I don't want to wait for your time. Would you make an Iraqi flag?

[brazen patio]

Hi

I neee help

Can anyone give me pubg mobile download link

[hardy temple]

Download from PlayStore or you can also download it from PUBG official website

[brazen patio]

😩

[mortal apex]

Please refer to this, @brazen patio.

-As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[mellow moth]

No

[sly cliff]

Unfair ban bro wtf

[polar marsh]

@sly cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest creek]

I use 2 devices for playing PUBG mobile:

1. Android phone

2. IOS Ipad

3. Android mobile phone:
   -I have no accses trough linked twitter as version is old. I reported in-game customer service and I am waiting in recovery procese.

4. IOS Ipad: linked twitter also was showing unable login becouse of old version. After few days I take to see if there is anything new since I reported there also and I find new posible problem.

I will send screenshoot

I have linked twiter to PUBG mobile, I was always playing linked with twitter while I was using Ipad. Now PUBG ask me to Authorize accsess to twitter?!

On the mobile phone is still popup message that I have old version

[jade nest]

Are you able to login in your account or not?

[forest creek]

This shows when I use mobile phone

[charred willow]

How to change server

Before 60 days

[forest creek]

@jade nest sorry my English is not perfect...can you explain me where I am not clear?

[jade nest]

You cannot,you will have to wait for 60 days cooldown period.@charred willow

[charred willow]

But I did not change my server.

[jade nest]

I am asking that,are you able to login into your id on ipad?@forest creek

[charred willow]

My server was changed when I switch Europe to enter TDM room.

I did not changed my server I swear.

[jade nest]

Report that issue in #old with
ID, Device, Cellular/Wifi, Country

[charred willow]

I reported 10 times

Do they even proriatize our message?

[jade nest]

Then have patience,IDs are being collected to provide assistance in batches.It may take few Days

[charred willow]

How long it might take?

Its been almost 10
Days my server has been changed due to room bugs.

[jade nest]

You are not alone,as i said they are collecting IDs to provide support in Batches.
You will have to wait

[charred willow]

I was pushing rank in squad. I was in crown in 2 days.

[orchid sparrow]

Benim hesabımdaki Twitter hesabı bana ait değil ne yapmalıyım

[charred willow]

Can you please give prioritize to my message in feedback bugs . I just reported

[forest creek]

@jade nest on Ipad I have received same popup messages like on my mobile phone when I try to login. But today is different situation and I don't know why. Im afraid to try to authorize again when I already have conected app PUBG mobile on my twitter becouse that could open a new account on pubg mobile if Im not wrong.

[jade nest]

Just wait for the official reply from the in-game customer support.After you get an official reply from them,then try to login.Until then you can just have patience.They usually solve those issues within 60 or 90 days.

[onyx dagger]

As you have reported it, it will be noted, @charred willow.

Thank you by the way.

[forest creek]

Thank you...I will do as you say

[onyx dagger]

English please, @orchid sparrow.

[inland turret]

hello can any one help me to change my server its too much to wait 60 days please help me ..

[onyx dagger]

May I know how did the servers change, @inland turret??

[inland turret]

i change it by wrong i was searching for playing open rooms and i just choose north america and its changed without warning 😔😥

its problem game or mobile problem? 😔 because i bought new phone and i needed to see how i can play vs strong players

[inland turret]

ID: 5290757275
Phone :xiaomi mi 10t
Network: Wi-Fi
Country : egypt
Please change my server to Middle east.

[onyx dagger]

Hold on.

[sonic dew]

is there any chance we don't participate into the 2020 UK PMCO one of our teammates got a 2 day ban for playing with hackers he didn't even know by the way we are 5 registered players....

[feral forge]

please report it in #old. Players who faced the custom room bug and had their server changed without their consent will be provided a one time reset. We are currently collecting the details of such players. It may take some time to be reset, so please be patient till then.

[onyx dagger]

Noted, @inland turret.

[inland turret]

ok that mean im in list or i should report too ..

[onyx dagger]

Thank you for the report.

[mortal apex]

Kindly use the #pmco for PMCO related questions, @sonic dew.

[feral forge]

you should post your details in #old

[inland turret]

ok done thanks for helping

[onyx dagger]

It is against the Terms of Service, @vagrant tulip.

You're very welcome! 🤗

[normal fulcrum]

Well, as per ToS, using any external components/pulg-ins are not allowed except where they expressly permit you to do so via their Software

[whole bloom]

I can't receive a verification code when linking a mobile phone number.
They said they fixed it so I tried but it doesn't work.
Country: Pakistan
Server: europe

[normal fulcrum]

Can you share a screenshot of the error you are getting?

You're welcome

[tired fractal]

how can i get clan points?

[onyx dagger]

By completing clan missions, @tired fractal.

[whole bloom]

Please someone help

[tired fractal]

110 per day?

[onyx dagger]

Can you share a screenshot of the error you are getting?

[hardy lodge]

Hello, please help
The Facebook account was banned from the teammate, to which the pubg account was attached
We registered this account at the club open
How can I replace his account? The person will play the same

[whole bloom]

There is no error... I am not getting the code on my number

[onyx dagger]

Please move to #pmco, @hardy lodge.

[celest shadow]

In order to earn Clan Points, you can do the following, @tired fractal:

1. Clan Training
2. Helping clan members with bargaining
3. Get more Clan Activity Points to collect more clan benefits
4. Send/Collect Perks

• When members get a certain high quality items, they can send a perk to the clan.
• The perks can be collected by any clan member once. It cannot be collected after a certain number of times, which is 10.

[tired fractal]

thanks

[onyx dagger]

As the Phone Number link feature is still in the BETA version, there might be issues. Kindly try again after some time.

[whole bloom]

Ok thank you

[onyx dagger]

You're very welcome!

[night cloak]

Hi Pubg mobile Team I'm AmirGeorgia I'm Using DNS And VPN to connect the server Because In My Countrry Everything is Close Twitter _ Instagram_ Telegram_ Game server And I'm banned for wrong I'm Not Cheater or Hacker My Merit Is Every Season is 100 and my KD is : 2 and Pubg Ban My Acc in 10 Year I dont know why I'm Contacting to Pubg team Every Time but now I'm ban For wrong Plase checking My Account and Unban

Name:AmirGeorgia
ID : 5251662776
Phone: Galaxy A71
Network: Mobile Network
Country : IRAN

Ok look at my game log in non DNS

I'm using DNS Changer for Log in the server and I get baned for 10 years

Ok I'm Never Use the Cheat Tools

Look At The My KD

AND LOOK At the My Merit

[feral forge]

vpn is a third party application. that might be the reason that leads to your account suspension. @night cloak

[night cloak]

I get Ban For 10 Years I Dont know why?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout glen]

Hello. I found 500 accounts, stolen accounts that were put on the version. Pass this on to the developers.
Where should I drop the file?

[sick shale]

Contact me privately, @devout glen.

[dense abyss]

I need help ,changed server by mistake ,now I cannot rechange to old server and continue ranking up so I lost my ranks and stats

[burnt spire]

I need help my server was changed to EU in room glitch and I have an option to change it back to NA I lose all my rank in rank push can my states and teir transfer to NA FROM EU

[jade nest]

Can i know how your server got changed?

[jade nest]

Report in #old with
Id, device,Wifi/cellular, country.

[night cloak]

@sick shale you said bonus challenge not available in turkey my region? so what is that?

[sick shale]

Can you take a screenshot of your in-game settings? @night cloak

[night cloak]

why my rank is unranked?

plz help me

[jade nest]

What is your account level?

[night cloak]

28

[jade nest]

Only accounts which has level 35+ are ranked on leaderboards for security reasons@night cloak

[night cloak]

@sick shale ?

[sick shale]

@night cloak When did you change it to Turkey?

[unreal crag]

I want to change my server

[night cloak]

ok but i show some id which level less than 35+ so how they placed in leaderboard duo tpp asia?

[kindred escarp]

Who can help me? (Korea Version)

[unreal crag]

Ping is 1000ms 😢

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @kindred escarp.

[jade nest]

Provide a screenshot of what you are saying.That is not possible.
Only account level 35+ are ranked on leaderboard

[unreal crag]

Who know how to change the server

[jade nest]

How did your server got changed?@unreal crag

[unreal crag]

I change it by mistake 😢

[night cloak]

ok one minute how can i increase my level fastly?

plz help

[jade nest]

You will have to wait for 60days cooldown period to change your server back.
There is nothing Anyone or customer support can do about it

[unreal crag]

😢

[jade nest]

Play arcades,use XP multiplier cards,or play more classics

[unreal crag]

They destroyed the fun of the game😢

[fallow mason]

#old Sent As a feedback

[night cloak]

i have 350 ping and i need to wait 49 days i will be offline till my server changes not paying a cent

if i play classic 4 to 5 match daily how much exp i woild be gained?

[fallow mason]

Stick to the classic game mode. ...
Do your challenges. ...
Keep track of progress missions. ...
Focus on surviving. ...
Find teammates with the same mentality. ...
Healing provides XP bonuses.

[night cloak]

ok

[fallow mason]

Alright

[pine oar]

Hello I have a big problem it seems that a person took my account and transfer it to another region so ps reconnect is what someone could tell me what to do

[jade nest]

Contact in-game customer support for account related issues.

[pine oar]

Okk

Tanks

[night cloak]

Hello Support i have a problem with logging in everytime i start pubg mobile it shows me this error pls Help!

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@night cloak Looks like an Emulator issue, Try asking in #emulator-support

[night cloak]

im coming from there Gameloop server they send me here cuz the thought that its a Login Issue!

[sick shale]

Did you try to restart your device?

[night cloak]

yes i did it many times!

[sick shale]

Click on Help option

[night cloak]

then it stucks here

[dawn sky]

How is this reward not unlocked yet?

In metro royale

[tough bloom]

Pubg India when?

[spice cipher]

I accidentally changed my server to NA from asia Help

[tough bloom]

Wait 60 days

[spice cipher]

I know that

Someone told me to say it here

[tough bloom]

I think they can't do anything you have to wait still wait for the official reply.

[night cloak]

bro i did it to accidentally from EU to NA and i had to wait 60 days and im still waiting

[mortal apex]

Hello! Please refer to this, @tough bloom

-As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

May i know how did it happen, @night cloak?

[night cloak]

i live in Germany!

hi

someone here to know about more then pubg mobile

[feral forge]

state your issue?

[gritty glade]

Why this Tier Protection event is not for everyone? It's for only some of the peoples!

[night cloak]

@feral forge
i need to know how to creat links in pubg mobile please help me

some hack my 3rd link

[onyx dagger]

May I know how did the servers change?

You mean to Unlink, @night cloak?

Probably its a regional event, @gritty glade.

[spare escarp]

Hello i have the last update but I can’t login in my PUBG account

[night cloak]

yes i know how to unlink but someone add 3rd link

how to unlink 3rd email link

[onyx dagger]

Is that the Global version of PUBG MOBILE, @spare escarp?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

yes i done this but not working

[onyx dagger]

Did you reply to you?

[spare escarp]

yes I downloaded it from the Apple store

[onyx dagger]

Oh.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @spare escarp.

[night cloak]

no one technical guys here

[mortal apex]

The message above was referred to another user. Did you change your server mistakenly?

[sly acorn]

is this true?

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @sly acorn, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[spare escarp]

It's impossible to reach the assistance from the game I only get automatic answers

[onyx dagger]

If you answer the bots questions correctly, it will guide you to one of the staff members.

[sly acorn]

this is the global version i am using, in my ban section it was written, so i asked

[polar marsh]

@sly acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Well, as the 3rd link feature (phone number/email) is still in the BETA, sadly, it is not possible for youto unlink it via the in-game settings. Only Customer Service in-game can help you with this.

[spare escarp]

I contacted customer service no one answered me @storm flume

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @spare escarp.

[dense abyss]

I was checking the ms lol

[onyx dagger]

You should've been careful with those settings, @dense abyss.

[dense abyss]

;_;

[onyx dagger]

🤷

[kindred escarp]

536323856 ban plzz!!

[night cloak]

Help m facing reconnect error after update my internet working smooth.

Error comes randomly anytime and shows me to reconnect but when i go to recent apps and come back in game again it works normal again.

[jade nest]

Repair your in-game client or reinstall your game.

[storm flume]

Hello, @kindred escarp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Repaired twice and reinstalled once..
Still this error is recurring

I'm facing this error since new update

Tried with Wifi and Data connection both giving same error

[jade nest]

You can report that in #old with id, device,wifi/cellular,region@night cloak

[night cloak]

Okay

[ruby roost]

When will region change issue resolve

[night cloak]

you mean server
there is no issue with region change

[ruby roost]

I want my pakistan region back but when I put my mobile number i didn't receive confirmation message

[night cloak]

You can report it in #old
in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

You can ask support in Pakistan server too they can help you more with this issue @ruby roost

[ruby roost]

I ask pak server from last month but they asked we will resolve soon

[night cloak]

That issue is solved check #news
but you are still having problem so you can ask help there

[peak grove]

Will there be bonus challenge for Georgia? 🇬🇪?

@jade nest ?

[onyx dagger]

You may check that by yourself in the game, @peak grove.

[wind glacier]

Hi, I have a question if a teammate or a player swears at me on the game can something be done about it

[night cloak]

Report them ingame

select Verbal abuse option

[wind glacier]

Ok thanks for the help

[night cloak]

Welcome

[wind glacier]

You know how to tell me the consequences

[peak grove]

It doesn’t appear atm.

[sand thistle]

Help pls

[peak grove]

But my friends told me it would come out but they aren’t sure either.

[night cloak]

state your issue

[sand thistle]

I have a teammate that kills me with a grenade and molly

[night cloak]

Report them ingame

[sand thistle]

He did it to me in 2 games

[night cloak]

it is better to report him ingame

[sand thistle]

Ok

I already reported him twice

Inapropriate language and griefing

[night cloak]

if it is verified they will be punished accordingly

[sand thistle]

Yes

Heres his id

5753809293

[night cloak]

not here ingame

[sand thistle]

Ok

[onyx dagger]

You may wait patiently for it to be back then.

[vivid gust]

is there in anyway i can speak to/email a customer support? The email that was previously given tells me to use the in-game help support. But the in-game help support is inadequate and isn't helping at all

[onyx dagger]

Did they (in-game support) respond to your query, @vivid gust?

If not, you may wait patiently.

[vital swift]

Hello, although I did not use any 3rd party applications in the game and violated the rules, I received a 10-year suspension, this is a completely unfair suspension, I want to be re-examined and corrected.
Game id: 5140334987

[polar marsh]

@vital swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[peak grove]

The thing is that tutorials show that I have to change to Israel and then restart the game and I’d have that bonus challenge section.

But, it would be kinda annoying to play with 200+ ms.

For 60 days straight.

[onyx dagger]

I suggest you to wait patiently.

[peak grove]

Alright, thanks.

[onyx dagger]

You're very welcome! 🤗

[peak grove]

I think it has never come out to Georgia as well tho..

[onyx dagger]

Patience s the key. 🤷‍♂️

[vivid gust]

they gave me an automated response which told me to contact in-game help support. In which i did, but the in-game help support did not help either.

[onyx dagger]

As you have contatced the Customer Service in-game, did they reply, @vivid gust?

If not, you may wait patiently.

[grave forge]

If i use vpn i will banned?

[onyx dagger]

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @grave forge.

[grave forge]

@onyx dagger but the game banned in my Region

[onyx dagger]

We cannot help then.

[grave forge]

ok thx

[onyx dagger]

You're welcome.

[vivid gust]

yes they did but like i said, their reply didn't help with my issue

[onyx dagger]

When they provide you with different suggestions, you may answer with No, they didn't help, and then state the issue.

[rain fiber]

Hi guys

What's going on??

[umbral yarrow]

Hi, i keep trying to change my name using the card but it keeps refusing my new name saying it cannot exceed 14 character while the name is only 12 characters

[onyx dagger]

Spaces are included too. @umbral yarrow

[umbral yarrow]

no spaces

[onyx dagger]

The player to whom you're trying to send may have blocked you, @rain fiber.

What is the name, @umbral yarrow??

[umbral yarrow]

uniHUD1N1๕โง

[vivid gust]

yes i did that, but it still didn't answer my issue and then after trying all options, the bot closes my conversation.

[onyx dagger]

Hold on.

[last topaz]

what is the punishment for verbal abuse @onyx dagger

[onyx dagger]

Uh, in this server??

[night cloak]

no PUBG

[onyx dagger]

Oh.

[night cloak]

he meant

he DMd me

[onyx dagger]

You may report the player for that.

[last topaz]

ok

[onyx dagger]

Alright then.

[last topaz]

what is the punishment for that ?

like 1 week ban etc

[onyx dagger]

When you report a player, he/she will be dealt with, @last topaz.

Usually, 7 Days/1 week bans are for players who play with Cheaters.

[last topaz]

what happened now i couldnt message here
ok i will report him

[gray flint]

thats sad 😢

[onyx dagger]

Nothing. Alright then.

[last topaz]

thank you

[onyx dagger]

Hello there, @gray flint. May I know what is the issue?

[onyx dagger]

You're very welcome! 🤗

[pseudo urchin]

Can some one help what's this unranked thingi. I should be in top 30 in global ranking..

[onyx dagger]

What is your in-game level, @pseudo urchin??

[heavy vortex]

see in the pic

[onyx dagger]

Not clear.

[pseudo urchin]

81 and soon 82

[onyx dagger]

Oh.

You may wait for the Rank refresh if that's the case.

[last topaz]

@night cloak you told me about carding yesterday
where to report the youtube channels?

[jade nest]

Refer to #faq 3.15

[gray flint]

hi @onyx dagger sorry for disturbing you. i came here to just send that. i just realized this is pubgm support chat. i thought its pubgm chat

[night cloak]

to staffs

[onyx dagger]

No worries, @gray flint. 🤗

[last topaz]

who is the staff

[night cloak]

@onyx dagger is a staff
or you can report to the guy named rock 47
he is a moderator

[umbral yarrow]

when can i hear back on this?

[last topaz]

@onyx dagger can i report yt channel to you

[pseudo urchin]

But it's like this for more then two days

[onyx dagger]

My DMs are open.

[last topaz]

ok

[tired dune]

Wouldn't it be repaired anti-aliasing
It's been 18 days, do you delete the game? And retire this game?

[onyx dagger]

Feel free to.

[tired dune]

I hated the game because of a problem anti-aliasing

The worst is that they have known of a problem since 18 days

[onyx dagger]

The anti-aliasing option is is currently disabled as a temporary solution until the root issue is resolved, @tired dune. Please keep an eye out for #news.

[tired dune]

@onyx dagger Is it not activated for everyone or only iPhone users?

[onyx dagger]

Most likely iOS only.

[tired dune]

Is there a specific time for resolution? I am tired of waiting and can only play with this feature

[tired dune]

Where's the fair game
Where is justice in this matter?

[vapid summit]

I have a question in the messege thet said that enter the PMCO in game qualification system from PMCO buttom of main menu and i cant find it do you guys know where? or this just appear during the tourna?

[tired dune]

We either want to fix it or remove it from all devices

[onyx dagger]

This is a matter I am unable to assist you much on. Perhaps a moderator or community member will be able to, as I honestly do not know about the issue, due my unfamiliarity on iOS devices, @tired dune.

[tired dune]

A lot of time has passed, 18 days, and you know about this problem

[onyx dagger]

You may move to #pmco, @vapid summit.

[vapid summit]

ok thx

[onyx dagger]

You're welcome.

Hello there, @umbral yarrow. It looks like those characters probably take more than one character space.

[last topaz]

send you link

[umbral yarrow]

hmm alright thanks

ill try and find substitutes for those lol

[onyx dagger]

You're welcome. :)

[tired dune]

@sand path Only when will we be neglected

anti-aliasing It has more than 18 days without a solution and the most dangerous is that it is 18 days, and you know about a problem and you also know that your last update is the one who caused it

@torpid quail @vital sluice

[solemn magnet]

Do you still get banned for using gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @solemn magnet, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[solemn magnet]

Bruh

[dawn finch]

There is some device list what support 90fps ? My friend have same phone what I and he have 90fps I don't have

[jade nest]

Feel free to use Google or YouTube for that

Check for software updates on your device,if your friend has 90fps on same device then it might be due to your old software

[tired fractal]

What device do you have?

[dawn finch]

I have samsug s 20 everything u to date

[jade nest]

What is the Refresh rate of the phones screen?@dawn finch

[dawn finch]

120

[tired fractal]

You might need to enable 90/120hz in your device settings

[dawn finch]

I have 12hz turn on

[jade nest]

Then the 90fps option might not be available yet for your phone.Keep an eye on future updates

[tired fractal]

Do you have the snapdragon version of the s20 or exynos? @dawn finch

[dawn finch]

Exposure 990

Exynos 990

[tired fractal]

Then that might be the issue, I don't think exynos processors support 90fps in this game and it is likely that your friend may be using a config file.

[night cloak]

Can you set graphics to UHD and check

[dawn finch]

@night cloak I can't its say Coming soon

[night cloak]

set it to smooth and check

[dawn finch]

I have smoothe extreme . And on ultra HD its say this option coming on your device soon lol

[jade nest]

^^^

[night cloak]

My friend also have s20 he got 90 fps that is weird

[tired fractal]

He might be using a config file.

[dawn finch]

Also my friend

[tired dune]

@tired fractal nope

[vagrant forum]

The Exynos variant of S20 does not support 90fps.

[jade nest]

Continue that talk in #chat or #pubg-mobile

[winter fiber]

Remove the way of training from cheer park..it takes a lot of time and makes no sense of cheer-park for training.

[plain cloud]

How can I get back my PUBG MOBILE account stolen

[clear spindle]

@winter fiber #old.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @plain cloud.

[winter acorn]

After metro now i started to have operator error. Yesterday i banned for 15 minutes now for 30 minutes.. what can cause this ?

[hard imp]

how come i dont get the 90 fps option on my galaxy s21 plus?

[timber compass]

Hello i cant change my region because i can not receive the verification code. How can i change region?

[onyx dagger]

90 FPS feature is available for Selected devices, for now, @hard imp. It will be soon available to every device which is able to handle it, soon™️.

As the Phone Number link feature is still in the BETA phase, @timber compass, there might be some errors. Kindly try again later.

[hard imp]

@onyx dagger oh ok thanks where can i see the list for supported devices

[celest shadow]

Sorry, but we do not have a list of devices that support the 90 FPS option, @hard imp.

[vagrant forum]

Do you have the Exynos variant, @hard imp?

[hard imp]

hmm idk what that is

[vagrant forum]

There are two variants of the Galaxy S21 plus. One comes with Snapdragon chipset while the other has Exynos chipset. The Exynos one does not support 90FPS.

[hallow gulch]

The new one plus devices support the 90 fps option, knowing that pubgm and one plus had a collaboration not so long ago.

[hard imp]

ohhh imma have to see thanks

[peak grove]

The most important feature for gamers will be the support for 90fps gameplay on PUBG Mobile. Currently, the feature is available on the latest ROG Phone 3, OnePlus 8, OnePlus 8 Pro, OnePlus 8T, OnePlus 8t Pro, and some selected smartphone models. @hard imp

[bold timber]

Hi everyone, does anyone here know when Ranked Arena is supposed to start? The button for it has been there since the beginning of season 16, but whenever I press it, the message „Coming soon!” pops up. I have already tried to google the starting date, but all the search results were about the previous seasons of Ranked Arena.

[hallow gulch]

It'll be available soon, though i don't think there's an exact confirmed date.

[bold timber]

I am happy to hear that, thank you very much!

[novel solstice]

Hi i need to know if anyone have lost his account stolen by someone and he's get it back is there's something in pubg mobile or should i give up please i need a real story not words like "be patince" ir something like this i need to know if that happen or no is anyone get his account back before ?

[hallow gulch]

If you provide the correct information to customer support then you'll get your account no doubt about it, and yes players do get their accounts back once they have all the requested info.

[novel solstice]

Bro i have all correct info stop this useless words im not stupid i send everything they may ask for
It's 2 months now i fight everyday to stop him from unlinking me 8 feel sick from that and all i hear here is "be patince" and all peoples complaining about the same issue i never heard about someone who's get his account back i need to se someone

[tired dune]

@novel solstice Unfortunately, the game's support is very weak

As well as programmers and moderators

[hallow gulch]

Handling thousands of reports is not easy.

no need to be rude towards anyone, as everyone is doing their job

[feral forge]

i’ve seen people getting back their own pubgm account. from here we told you to be patience because we can’t help you with account related issue.

[tired dune]

We have a problem anti-aliasing It deprives us of playing with peace of mind

Programmers and developers have known about it for 18 days and 18 ago we were promised that it would soon be fixed

And here we are now, after 18 days, still waiting soon
It turns out that soon means a long time

@hallow gulch It's not rudeness, I've said weak

Is it possible that supporting the best game in the world does not come close to describing the best?

[hallow gulch]

No point in arguing, and no need for unwanted discussions. We/the staff team do what they can to help players in need for help. Otherwise we can't do anything.

[novel solstice]

Sorry to be rude really i know if you could help you would
Im sorry but no one can feel what i feel
I worked very hard on this account
I have 10 conqueror and 6085 achievement point
I sepnd all my money on it and i don't have alot
And u lost it like this and the in game support is dosen't help and use very long ways i feel so angry and sad so am sorry

[hallow gulch]

I'm sorry to hear that, grab on to that hope and keep trying. Nothing's impossible.

[tired dune]

then Don’t tell me that I’m rude

Recognition and improvement of this aspect will make you

stronge

@novel solstice Advice Don't pay anymore as we notice some change

[night cloak]

Hi. Is ranking tier points difference between Emulators and Mobile players?

[jade nest]

No, only lobbies are different

[still rivet]

You have been logged in with a newer version of the game and can no longer login in this vr plz help i have the latest vr and im having this issue...

[indigo turret]

есть русская техподдержка

?

[jade nest]

Contact in-game customer support for further assistance

@indigo turret Use Only English

[still rivet]

And how i do that.? As iam unable to login

[onyx dagger]

You can contact them via the login page. @still rivet

[still rivet]

And they dont even fix any issue i lost my 100uc in s12 i think i told them they said be patience but my those 100uc never came back

[jade nest]

Contact from here @still rivet

[narrow lava]

Hello
I changed my server by mistake please help

[jade nest]

Can you elaborate how did your server change?@narrow lava

[oblique loom]

The reason for the ruin of the single-player mode is because of cooperation with enemies. I hope to solve this problem

[onyx dagger]

Kindly report them in-game, @oblique loom.

[heavy vortex]

which give good items and the bag I want to teamers.. Nd not me 😠

[narrow lava]

@jade nest
I changed it by mistake

[storm flume]

Please avoid going off-topic, @heavy vortex. You may have unrelated conversations in #chat.

[onyx dagger]

You may change the servers after 60 Days, @narrow lava.

You should've been careful with those settings.

Kindly refer to my message which has tagged you above. @oblique loom

[narrow lava]

Is there any way to change the server other than this way? @onyx dagger

[onyx dagger]

Sadly, no, @narrow lava. :(

[narrow lava]

Why

[onyx dagger]

You should've been careful with those settings.

[narrow lava]

@onyx dagger I didn't know that when I change it it will change again in 60 days

[onyx dagger]

I see. :(

[narrow lava]

@onyx dagger Please, I want to change my server to a European server, please just one last time

[oblique loom]

Kindly refer to my message which has tagged you above. @oblique loom
@onyx dagger
I reported them earlier, but I see them a lot in single player mode

[onyx dagger]

Please do report them, @oblique loom. They will be dealt with.

[narrow lava]

@onyx dagger please help me

[onyx dagger]

Understandable, @narrow lava. But sadly, we cannot do anything about this. You may play in the selected server for now.

[short galleon]

does 20 fps actually make the game more stable?

[narrow lava]

@onyx dagger
I was evaluating there in Europe and I want to go up to the rank of invader in that server

[onyx dagger]

Feel free to ask that in #pubg-mobile.

[short galleon]

alright thanks

[onyx dagger]

You're welcome! 🤗

[narrow lava]

Please do something for me @onyx dagger

[hallow gulch]

You have to wait 60 days to change your server, no one here can help you. But try contacting customer support with your issue.

[narrow lava]

I have clarified my problem to them more than once, but no answer is required @hallow gulch

[tall stump]

I have a simple question please reply..

[hallow gulch]

Go on

[hallow gulch]

Well I'm afraid nothing else can be done, here's a hug for now

[narrow lava]

@hallow gulch My friend, I want to talk to the game's customer service, and I want you to have their ID on the Discord app

[tall stump]

dear supporters; my account got baned due to teamers but iam youtuber and those is my subscribers iam so sorry to teaming with them iwant to un ban my account or decreas the time of ban ..

[polar marsh]

@tall stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow lava]

@polar marsh
I want to change the server, please

[novel oar]

What happened? Can you give us a more detailed explanation of your issue?

[plain cloud]

My PUBG MOBİL Account was Stolen Can you help me?

[novel oar]

Hi, please contact customer service in game

[novel oar]

This guide may help

[plain cloud]

I tried, but now my account is in the hand of the player

[eternal summit]

@everyone this is hacker team 1,2,3 bans

[novel oar]

You should try contacting customer service ingame and the support for your social media accounts

[deep willow]

i want to change my server back to pakistan but it keeps showing parameter error-I. I have reported this bug . I just want to know how long will it take to fix this bug ?

[storm flume]

Hello, @eternal summit!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

No ETA.

[deep willow]

ok . i think i am stuck forever 😦

[silk sedge]

Hiya, my phone ran out of battery and my character is still stuck in metro royale apparently (according to my team mate), but the game refuses to let me log back in due to being disconnected for too long and all my items are gone. Does anyone know if this is supposed to happen? :((

[hardy tulip]

i was banned

[polar marsh]

@hardy tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

You can report that issue in #old with id, device, wifi/cellular, Region

[night cloak]

Why did I see ”...” But not getting answer? Is customer service write something to me or not?

[true crest]

Hey, what up?
I did a routine repair the other day and the sounds in the game has changed (cars, weapons when shooting). I checked the sound settings and nothing changed. Can I change the sounds back to the old ones?

[jade nest]

That could be only visual glitch if you didn't get any answer

[jade nest]

Did you download the HD sound pack or low sound?

[night cloak]

😭😭

[true crest]

I honestly can’t remember

[jade nest]

Can you provide a screenshot of your audio settings?

That would be more helpful

[true crest]

Give me a sec

[jade nest]

Switch it to ultra,if your device Supports it

[true crest]

I’ll try it later when I’m able to play

It’s not a technical problem. It’s only I’m not used to the new one.

[jade nest]

Ok then,just test all the sfx quality and check it yourself with what you are comfortable with in cheer park/training

[true crest]

I’ll try that later. Thanks 🙏🏻

[tacit quest]

Why Pubg Ban For connection?

[silver prawn]

Is there any chance of getting ban if a legit player's headshot% exceeds 40 or 50%

[sick shale]

No, Stats don't matter as long as you're not violating terms of service.

[sick shale]

What do you mean?

[jade nest]

Because if you play on an unstable network,then you are actually teleporting for your opponents whom are you playing against,which makes somewhat difficult to kill you.Therefore the system usually gives a 10min ban for unstable network connection.

[lean mist]

My wife can't log in using her email even though she is entering the data correctly. Log In Failure however if she enters the wrong password it says password incorrect try again. She doesn't get an email code to reset her password even though she has tried.

[jade nest]

Email linking is still in beta phase.Kindly try logging in again later @lean mist

[silver prawn]

Ok thank u sir as my headshot % is 42 and i kill bots bt headshots only and sometimes players also and my kd is 3.02 but friends were telling to reduce headshot% or else i might get offline ban

[sick shale]

That's completely wrong, Don't worry about it.

[silver prawn]

Ok thank u sir

[night cloak]

@jade nest

[jade nest]

I remember telling you to try after 2-3 days.
And you Also told here that Midasbuy worked for you.Then what is the issue?

If you still have that issue after 2-3 days,then you can just contact in-game customer support.

[wide island]

can anyone help me

[lean mist]

@jade nest she's been trying for 2 days even removed and re-download game. Last time she was on was 5 days ago.

[jade nest]

@lean mist Doesn't she has any other social media linked?

You can report the email login issue in #old with ID, Device, Cellular/wifi, Region.@lean mist

[lean mist]

@jade nest no.

[wide island]

It was stolen, they gave an account, what should I do?

[torn kestrel]

I am not able to complete this activity

[jade nest]

If your account was stolen or hacked,then kindly contact in-game customer support for further assistance

[jade nest]

Are you trying that in classic mode?

[torn kestrel]

Already ranked top 10 many times for the whole day and still it's not completed

[torn kestrel]

Yes.....played both erangel and sanhok

[wide island]

l did not

[jade nest]

Try again later tomorrow,If that still doesn't gets completed then report that issue in #old
With ID, Device, Cellular/wifi, Region

[torn kestrel]

We just need to reach top 10 in classic mode right?or is there any other criteria too?

[jade nest]

There is a ? symbol near total activity on left bottom.Mind checking that@torn kestrel

[wide island]

@jade nest Can you help me?

[torn kestrel]

Ok thanks

[jade nest]

Only in-game Customer support can help you with account related issues.

[wide island]

But I did everything and finally said it's time to deposit and scrin

[jade nest]

^^^Read this again.And also no one on discord can help you with account related issues.So please contact in-game customer support.

[quaint epoch]

So only consumables are allowed to be traded in metro mode?

Like give or take

[jade nest]

You can help your new friends by providing them guns, sharing ammo,but illegal trading like you are giving all your loot to him to make his earnings more or trading guns will put your account at risk

[quaint epoch]

@jade nest thanks for clarifying

[radiant pecan]

Plz do lag fix

[cerulean junco]

Does anybody know when anti aliasing will be available again on iOS?

[elder pewter]

I am still unranked. My level is 35. I am a legit player. Never use any unstable network, third-party application or anything else.

@night cloak I didnt understand

[shy mist]

@elder pewter Probably u still need more points to be in top 500

[elder pewter]

@shy mist Yes that true but it also not showing my current rank.

@shy mist I am in top 10,000

[night cloak]

What is your acc level

[elder pewter]

But still unable to see my rank

@night cloak 35

[ancient path]

Hello can you help me?

[shy mist]

@elder pewter I understood.. Probably some security check eh!?

[elder pewter]

I am worried if I will reach top 500 I may not get conqueror

As my friends and most youtubers are saying! 🤕

@shy mist How much time it takes

security check! @shy mist

[ancient path]

I download 3 time pubg

I can login with my firt account but not with this

I use Facebook for this account

[shy mist]

U r the first person stating this issue..I've seen cheaters facing such I'm not sure about the time buddy..But If u r reported and found suspecious they'll never show it up@elder pewter

@ancient path Someone used ur credentials and signed in beta version with it

The only thing u can do I inform customer support and wait till next season..😀

[ancient path]

What I can do now

Anyone hack my account

[shy mist]

Or if u can change/ unlink the social media it might help u out

[ancient path]

How

[elder pewter]

@@shy mist

This messege came to me on 20 january 😔

It had been a long time from that day.

I am a legit player. I reported and banned many hackers or cheaters out there.

[shy mist]

@ancient path Download the next beta version if released and try to login with ur account ..Unlink all the social media in it and log out

@elder pewter U r held suspecious once..It's not uplifted yet!! U gotta will till it's done..
Sometimes if it's rooted or jailbroken device the Message appears too..
Make sure u are fair on ur part and contact In-Game support

[digital fulcrum]

Can anyone tell me how i can gain lots of exp for level up

Mods!!!

[tired fractal]

Did you use a VPN?

[digital fulcrum]

Any mod here ?

[tired fractal]

No ETA.

[tired fractal]

How can i help you?

[cerulean junco]

If it’s jailbroken it’ll get banned even though pubgm says that you won’t

[tired fractal]

You can get exp by chatting in this server, you may go to #chat or #pubg-mobile

[sand grove]

Is there anyway to unlink an email bind?

[tired fractal]

Not possible as the feature is still in BETA.

[sand grove]

cause my account got hacked

and it was through email

[night cloak]

My account was stolen and Email connected please help.

[sand grove]

i think it was email at least because they were still getting in after i changed both my social media password

[tired fractal]

They can login to your account until they logout of your account in the game menu.

[tired fractal]

Contact customer support for account related issues.

[sand grove]

is there a way to fix this? its really annoying to be kicked of my account when im in game3

[drifting pivot]

My account was stolen and Email connected please help.

[tired fractal]

Contact customer support for account related issues.

[tired fractal]

I don't know if there is.

[night cloak]

So how do İ contact

[ancient path]

How

Where I can download it

[tired fractal]

Go into settings and on the bottom left there should be a button called 'Customer Service'. Click on it and then in the top right corner click on the message icon.

[ancient path]

?

[night cloak]

There was no return to me

[ancient path]

@tired fractal can you help me?

[tired fractal]

Please wait for the customer service to reply because they are dealing with huge amounts of requests.

[tired fractal]

What is your issue?

[ancient path]

My account has hacked

And i change pass bug can cant login for this problem

What can I do?

I can login with another account

[night cloak]

They said they can remove it if I write here, I see no result and it is still logging into my personal account

[ancient path]

I use Facebook for this account

@tired fractal

[lusty prairie]

guys

[ancient path]

Ye

[lusty prairie]

where is the emulator support?

[tired fractal]

Contact customer service and start a conversation like this.

[tired fractal]

Type .emulator in #481204134859505684

[ancient path]

Ok

Thx

[tired fractal]

If they said they can remove it then wait for them to do so.

[night cloak]

Although I discarded the necessary information, it says the conversation ended.

[lusty prairie]

it doesnt work

[tired fractal]

Make sure you type .emulator

[mighty axle]

helppp