questions

[upbeat jay]

There was funtion to gift RP ?

I can't find it now

[night cloak]

yes but if request or gift need pay money

cant give by uc

[upbeat jay]

OKey

Thank buddy

[night cloak]

np

[jade nest]

If you aren't using any third-party apps,cheats,vpn,gfx then your account is not going to be banned.
Play on a stable network as i told.

[clear spindle]

Can you post the screenshot of the banned notice??

[narrow sparrow]

Ohk bro.... Even I Reported On Suspicious Player And Now They are Banned

Can i Re install the Game.. I Don't Want that Error Again?

[jade nest]

Yes,you can reinstall

[narrow sparrow]

Ohk

[sick tangle]

Hii. I wanna know something. A friend of mine had recently sold his account. But his money had not been given. He has given me the Telegram ID of the scammer. Any way to get him caught by this way?

[night cloak]

Buying and selling of account is against the TOS of PUBG so we cant help you

[sick tangle]

@night cloak atleast getting the scammer banned or kind of like prosecutedm

[uneven pumice]

Hello i want tournament room card

[novel oar]

Yep 100%

[wooden hemlock]

PUBGM somehow should add total outfit you owned to the game

[fallow mason]

#old@wooden hemlock

[normal fulcrum]

Feel free to contact your local authority

[novel oar]

[rugged atlas]

I don't have prime plus option in my account it was disappeared in s9 how to get it back?

[night cloak]

from where did you download the game?

[small tusk]

I worked so hard and reached ace 5 stars but i have unranked shown in my account how can i fix it ?

[feral forge]

what is the level of your pubgm account?

[small tusk]

34

[graceful halo]

I am 30

But gold

😐

[night cloak]

you need to be above level 40 to be ranked

[small tusk]

Seriously

Like for real no kidding me !!!!!!

[feral forge]

you have to level up yourself to 35-40 in order to be ranked

[small tusk]

Okay so what is the best way to do that

How can i rank it fast ?

[night cloak]

ask it in #pubg-mobile

[rugged atlas]

From playstore

[wooden hemlock]

That’s somehow not a bug. Should add a # features suggestion channel

[fallow mason]

Add as a suggestion

[wooden hemlock]

[clear spindle]

Bugs, feedbacks and suggestions goes in there.

[wooden hemlock]

Ok got it

[covert atlas]

Anybody can help me. Aam playing pubg m Globel from india...after ban...after today am facing a problem... server error code :restrict area...help me

[night cloak]

it is because the servers are closed

[covert atlas]

How can I fix?

[feral forge]

pubgm global is banned in india. you shouldnt be playing it.

[covert atlas]

But no prblm for months

[night cloak]

we cant help you with it

[covert atlas]

Poda myre..ok thanks

[night cloak]

I can report you for abusing in other language

[feral forge]

avoid using other language than english

[novel oar]

Oof

[covert atlas]

@night cloak nee Malayali ayirunno ok...

[night cloak]

Please use english here

[novel oar]

You can't do that

Rip

[normal fulcrum]

@covert atlas English only. Make sure to go through #735483472432594994 before posting anything

[covert atlas]

H

[amber eagle]

I keep getting ban for 10 mins because Violation of User Agreement but i never exploiting or using any 3rd party application .

[small tusk]

Okay so my level is 36 and I ams still having the problem of unranked

How much times it takes to be fixed ??

[onyx dagger]

What do you mean, @small tusk?

[feral forge]

level 35-40. for security purpose, when the system detects that your account is clean.

[small tusk]

Okay so i am 36 now should i keep playing and it will be automatically fixed or something !

[feral forge]

yes!

[small tusk]

@onyx dagger well dude what i was asking is that my account is ace with 4780 points and unraked and it's level 36

Thanks nadia one last question please will it take alot of time ? Beacuse like this even iam on top 500 I can't get to conqueror and have to even push it more

And does purchasing the royal pass makes any difference or not ?

[feral forge]

sorry im not sure about it. but the problem should be fixed automatically after your level reached to lvl40 at least. many people are facing the same issue as well

[feral forge]

no. it doesnt

[obtuse yoke]

Dear Tecent!
Someone broke into my account via this email and today I was greeted when I logged in that they were banned.
Please help me .I need unbann and email remove
My account id 5330932343

Sincerely:Giricz Barnabás

[polar marsh]

@obtuse yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[small tusk]

Well okay then i will keep pushing and wait

[feral forge]

goodluck!

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @amber eagle.

[rugged atlas]

Can I get my prime plus option back or not?

[waxen remnant]

Can anyone tell about bonus challenge

[feral forge]

are you not able to collect the items in prime plus?

[rugged atlas]

Prime plus option isn't visible in my main account

Since season 9

[feral forge]

bonus challenge is only available in specific regions. im not sure what do you want to know about.

[waxen remnant]

My account is in Turkey region

And from season13 bonud challenge not come

In every update till now

Bonus*

[night cloak]

it is better you join turkish server and ask

[waxen remnant]

Can u give me link of that

[night cloak]

link is available in subpoint 3.1 #735483472432594994

[feral forge]

are you able to see if there's a crown badge beside your name in lobby?

[rugged atlas]

Nope

[feral forge]

can you report the issue in #old include your in game ID. also a screenshot of your lobby if possible!

[celest shadow]

Where did you download the game, @rugged atlas?

[waxen remnant]

I can't find subpoint 31

[night cloak]

sorry it was 3.1

[fervent wave]

Hey , can anybody here help me with my problem ( from day 1 in season 17 i’m playing to achieve conquerer tier and frame , and now when I became 62 on rank on solo Europe tpp , the ranking system shows that i’m UNRANKED !! ) , BTW i can send you my name and id and screenshot of my ranking points and video if you would , i wish any supervisor help me ASAP )

[novel oar]

What level is ur pubgm account?

[fervent wave]

32

[novel oar]

Ohh i see

[fervent wave]

What LOL

[novel oar]

.

Level 35 to be ranked

[fervent wave]

OMG , is it new term or what , because in level 34 account I achieved it once

[celest shadow]

Yes, this is a new requirement.

[fervent wave]

Thanks all , but i need the specific answer , my account level should be 35 or 40 , im playing kr version

[novel oar]

35

[celest shadow]

Level 35 should be the requirement.

[feral forge]

35 to 40. in this period of time if the system detects that your account data is clean.

^

[fervent wave]

Much respect for you guys , I contacted with the pubg global and kr via email and within the game without answering me

You are amazing

[rich crypt]

Help me to change my region from UK to Pakistan.
I am in Pakistan and couldn't able to change my region .

No verification code receiving on my mobile number.

How can I change my region to Pakistan.

My days are completed.
But not able to change my region to Pakistan.
Here is my Game ID: 5808945239

[night cloak]

Report it in #old like this
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[rich crypt]

I have contacted many times via in-game support but still no solution

[trim pumice]

hello pls help my friend

[night cloak]

There was a problem with verification code earlier but it is fixed now
Send a report let devs look onto it

[trim pumice]

problem metro royal

[rich crypt]

Sir I even put several number but could not able to receive code on any of them.

[trim pumice]

thanks

[night cloak]

Try doing what i said

[rich crypt]

Ok I will be reporting in feedback bugs section.

[celest shadow]

What is your device and country?

[trim pumice]

wait

@celest shadow
S9

[lethal badge]

@celest shadow when will the weekly room giveway start at Bangladesh time

[celest shadow]

You will unfortunately not be able play this game mode if you have not been invited yet, @trim pumice.

[lethal badge]

@celest shadow

[livid plover]

Hello..My pings shutters alot..Sometimes it's 20ms and sometimes 120ms..But other games running so smoothly..

Also..In cheer park it works nicely..But only classic it shutters

[onyx dagger]

Do you always face the issue, @livid plover?

[livid plover]

No..Just today

Rn

[onyx dagger]

Did you try restarting your Router?

[celest shadow]

Since you will most likely be playing in Asia, I will provide you the schedule for Saturday instead. There will be two matches for Asia server and it will start on 13:00 UTC and the second will be on 14:00 UTC. Feel free to use Google to convert this to your own time zone.

Please refer to #events for further information.

[livid plover]

Did...Also the game and device

@onyx dagger while spectating and tdms..It only 20 - 30ms..It works nicely..But when I'm at classics it shuttering like 20-90ms..Then 140ms...Having ppl teleporting

[onyx dagger]

Kindly try using DNS, @livid plover.

[scarlet tundra]

Hi, my account was banned although I didn't use anything! Please review the ban!

[polar marsh]

@scarlet tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

The bot explains it clearly already, no need to reply.

[polar marsh]

@winter pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer shard]

Please unban my account my I'd
(5288767947)

[polar marsh]

@summer shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glass yacht]

Hello, yesterday I received a message on my account about blocking, for 10 years, I never broke the rules of the game and did not use third-party software, I wrote a letter to the in-game support, but they replied that they could not unban. Can you tell me what I should do?

[polar marsh]

@glass yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I had my account banned can u help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

players who are in gold can play pmco or not?

Use #pmco for that

[livid plover]

Not worked

[night cloak]

Can someone please tell me why I'm getting a 10min ban everytime I start a game? I'm not using any illegal third party software. It's the second time I got just now. It says 'Connection has been terminated'

[night cloak]

Me too same

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game.

[night cloak]

is your internet ok?

[mystic knot]

Anyone know if is safe to use game boosters?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Refer to that message.

[night cloak]

It's not my wifi. I'm getting banned for 10mim everytime I do some kills

[novel oar]

Game bossters just clear ur ram

[night cloak]

better contact customer service

@mystic knot it is ok

you can use game booster

[mystic knot]

I paid 0.99 eur for one gamebooster

[novel oar]

U dont need to but ok

[mystic knot]

It doesnt have gfx or another things, that should be ok

[night cloak]

Wait, one second does that gamebooster works only for PUBGM game or all game on your device?

[night cloak]

all game

[novel oar]

Gameboosters mainly clear up space and ram fir better performance

[night cloak]

Allowed.

[mystic knot]

Idk, i have the option to select the game, but it cant get the ban if i start the game from that app?

[night cloak]

Yeah but this issue is making people think I'm using hacks cause it shows them some pop up message that their team mate is banned due to using of hacks lmao.

Ruining my reputation

[novel oar]

No

[night cloak]

Tencent is drunk

ya ikr security measure super bad like trash

[night cloak]

drop a report about that in #old so that developers can look onto it

@night cloak same goes for you

[night cloak]

Ok

Tencent ban cheaters ❌
Tencent ban normal players ✔️

[elder pewter]

I am unable to see my current rank. It is showing unranked from 2 weeks.

[night cloak]

Your level?

[elder pewter]

34

[novel oar]

You need to be level 35

To be ranked

[night cloak]

you need to be between 35-40 to get ranked

[elder pewter]

Is the ranking system updated nowadays?

[night cloak]

yes

[elder pewter]

@night cloak Thank you sir for this info. It means a lot. 🖤

[night cloak]

Welcome Grind 1 more level fast

[clear spindle]

Better to stay clean.

[elder pewter]

@night cloak Yup already working on that .

[terse hinge]

When pubg mobile india launching

[night cloak]

check the pinned message of this channel

[terse hinge]

How to see

[storm flume]

Please refer to this channel's pinned messages for further information, @terse hinge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[terse hinge]

Please reply to pubgm when pubgm India come

[weak river]

Why i have issues and can’t log in from Facebook or email to my account please fix it !!

[novel oar]

Try to read #faq subpoint 2.7

[novel oar]

If not, contact customer service in game

[weak river]

I contacted the customer service but no response

[novel oar]

Refer to subpoint 5.3

[weak river]

They sended my email to text the developer but I can’t text any of them

[round garden]

Hi ..i’m asking about the grenade with the kill message .when it will come again ?

[wary bramble]

My account twitter was hack and the hacker trying to unlink my Facebook account need your and I’m youtuber

[novel oar]

Try again with the email and customer service

[feral forge]

we don’t have such information yet. you may suggest it in #old

[feral forge]

you should contact both of the customer service of twitter and pubgm in game like this

[wary bramble]

مش راضي يزبط

[storm flume]

Please do not use languages other than English, @wary bramble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How your twitter got hacked??

[novel oar]

English please

[astral drift]

@wary bramble تحدث بالانجليزية من فضلك

[storm flume]

Please do not use languages other than English, @astral drift. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary bramble]

Was i give it my Twitter to my brother and he is log in from open computer mark

My account linked in Facebook and Twitter and email also

[astral drift]

@wary bramble استخدم ترجمة جوجل إذا كنت لا تستطيع التحدث باللغة الإنجليزية بشكل جيد

[storm flume]

Please do not use languages other than English, @astral drift. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wary bramble]

I should I do because give me need 6 day to unlink my Twitter account and hacker to try to unlink my Facebook account

[novel oar]

This is a English onlt server, please read #735483472432594994

[astral drift]

Im trying to help him because his english seems to be not that good.

[wary bramble]

I have channel on YouTube also

[lethal badge]

@celest shadow can you tell the date

@feral forge

@night cloak

[jade nest]

Date for?

[night cloak]

@wary bramble do you have still acces to the game ??

[lethal badge]

❤️

Date?

[novel oar]

Please dont spam

[wary bramble]

Yes still I have access to login during Facebook and email

[novel oar]

@celest shadow will reply with a date soon

[lethal badge]

@novel oar ok sir

[jade nest]

@lethal badge If you are talking about weekly matches then they are starting from 5Feb

[lethal badge]

@jade nest ok

[night cloak]

@wary bramble You have to unlink twitter ban your id for 7 days by parllel space apk it is risky but working

[jade nest]

@wary bramble Ignore all the Message you have got till now.And read this carefully

Kindly contact in-game customer support for account related issues.Remember this no one else can help you in your account recovery.Only in-game customer support can help you in account recovery.

And if you still have access to your account then kindly try to recover your linked Twitter by contacting twitter support.

[jade nest]

And For you,no need to provide any assistance that violates pubgm tos, putting someone's account at risk.
Read this very carefully.

[ruby temple]

Hello, dear developers, sorry for my english im from russiaOnce i decided to play pubg mobile on GameLoop (tencent gaming buddy) (before i was playing on phone Xiaomi mi 8)I logged into my account. My friend invited me to team , we was chatting for 2-3 minutes, then i was kicked from my account , i tried to rejoin and i got ban for 10 years, please help me

[polar marsh]

@ruby temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wary bramble]

Can you give me details to call customer service

[novel solstice]

Hello morning
My account was stolen from 50 days send in game support and today they removed the another link but still the e-mail is not mine so what will happen ?

[deep willow]

my country/region is usa and i want to change it back to pakistan. but to do that ... i get a verification code on my mobile. when i write that exact code. It says " parameter Error-I ) What does that mean ?

[novel oar]

Refer to #faq subpoint 5.3

[jade nest]

@novel solstice Contact them again and tell them that the linked email doesn't belong to you.And you want that to be removed

[night cloak]

Hello there, The phone number linking is still on Beta so may you receive some bugs feel free to report on #old .

[celest shadow]

The #events will start on February 5, Friday for North America. February 6, Saturday for Asia and February 7, Sunday for Europe. Any other questions?

[deep willow]

ok thanku

[night cloak]

No worries!

[novel solstice]

Ok but im afraid he will link another l8nk by the email or trying to make something wrong like give me 1# b@!

The response is too slow ok thanks anyway bro

[night cloak]

You can refer to subpoint 5.4 on #faq for that @novel solstice .

[jade nest]

Just contact them as soon as you can regarding your issue,the late you contact the late you will be assisted!

[quartz blade]

Hi
What should I do if my account has been hacked and I only link it to Facebook, can I get it back

[jade nest]

Contact in-game customer support for account related issues

[novel solstice]

Should i open a new conversation ?

[jade nest]

Yes,start the New conversation

[novel solstice]

What the lol it was a glitch 😂😂

It back again 😂😂

[sacred hawk]

Hello My account was hacked

[jade nest]

Contact in-game customer support

[silent inlet]

hello, my account was blocked for an incomprehensible reason to me, since I did not use any third-party software, I ask you to reconsider the decision on my blocking, plus I have a video proof that I did not use third-party software on the day my account was checked in + - this time.

[polar marsh]

@silent inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

my account was linked with facebook only and my facebook is blocked with no reason and due to that i cannot even access my pubg id please help

[jade nest]

Kindly contact Facebook customer support@night cloak

[night cloak]

there is no option for that

[feral forge]

you can also contact them via the login page of the game

@night cloak

[night cloak]

i mean i contact them there they send me some article which was not useful so i came here:(

[mortal apex]

Did you contact the Customer Service in-game or the support from Facebook, @night cloak?

[primal tide]

Numeric User Identification: 5123023358
Device:Iphone X
Wifi and cellular
Country:Albania
I was playing metro royale and there was no spawn point and zone killed me and i lost everything i had looted encluding my vest.I cant keep up with losing like this just because i cant get out.Can u give me a solution?

[gritty radish]

Hello

I want to report a hack team development a big one , how can I do , I have evidence

[jade nest]

Report that issue in #old
Sadly,you cannot get those things back.you will have to buy them again

[tired fractal]

bonus challenge available in germany any time soon?

[jade nest]

@celest shadow ^^

[jade nest]

No ETA on Bonus challenge yet

[celest shadow]

Feel free to send me a direct message.

[tired fractal]

i have 16 bonus challenge vouchers

[onyx dagger]

You may use those when it's back in your region.

[tired fractal]

it never was in germany

[errant narwhal]

I get hd graphics though I keep it in smooth high plz help me the game becomes so laggy

[onyx dagger]

Patience.

[onyx dagger]

What do you mean?

[tired fractal]

[errant narwhal]

I set once in hd to see how my dress looks then I changed to smooth but the graphics never changed

[tired fractal]

can you send a screenshot?

[wanton surge]

Hy

[errant narwhal]

Hmm not now I will send after 2, 3 hrs my parents don't allow to open pubg now

[tired fractal]

How may we be of assistance, @wanton surge ?

[sick shale]

@tired fractal Bonus challenge is live, But not in Europe region and I don't think it will be available in there any time soon.

[tired fractal]

Is there any way i can play it? Maybe with an asian friend or something?

[sick shale]

No

[tired fractal]

alright

[onyx dagger]

Uh. Okay.

[celest shadow]

Please state your issue here, @winter acorn.

[gusty acorn]

Recalled player log in for 2 days mission not working

[winter acorn]

When i try to open Metro Royal im having error it says ' its beta test you dont have invatitation ' but i became ranked on top 40 in global until 4 days before there was no any problem.. im playing from mobile phone.. when my friends they invite me something writes with chinese and says not everyone can play this mode.

ID: 5345761831
WIFI
SAMSUNG S9
TURKEY

[jade nest]

@winter acorn By any chances,you collected black card from enemy's crate? In metro

[winter acorn]

Yes and it was a lot.. finally someobe knows the issue i guess

[jade nest]

That is a bug, plz report that issue in #old
That will help the community team in verification of the bug and solve them

Until then you will have to wait for the fixes

[winter acorn]

I did since 4 days i did report this issue no one answers.. just one moderator said are you emulator but i was already said im mobile

[jade nest]

No worries,then just have patience if you already reported

[winter acorn]

Thank you but how im gonna know someone fixing it.. i already lost my rank i was about to reach first 10...

[jade nest]

Community team regularly goes through #old so they might be aware of that issue.
And also metro is in beta,so it was always supposed to have bugs.
Just hope they get fixed.

[cinder wave]

Hello i want to report this account ,

Case: Using guest account to boost popularity,

This action made me unhappy on the game.

Pubg id: 5475505621

[night cloak]

Hey,long story short I'm sueing pubg mobile corporation, my lawyer asked to get more people who got blocked for no reason this week, please DM me.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Make sure to report that through in-game.

[winter acorn]

Thank you my friend.. i was about to reach first 10 on global as i said so it made me sad.. thats why im working on it.. appriciated

[remote spruce]

Меня блокировали за то что у меня стоит Джейл

[feral forge]

english only.

[remote spruce]

Уже несколько аккаунтов заблокировали заебали уже

I was blocked for having Jail

[polar marsh]

@remote spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin bramble]

How can I change the account link to the email

[feral forge]

since the method still in beta. email once linked cant be unlinked at the moment

[thin bramble]

I can not enter the game

Please help me

[night cloak]

What did you mean you want to link email or unlink it ?

[thin bramble]

The account has been paid over 100k us

[night cloak]

If it is Unlinking You cant

[thin bramble]

Unlink

[night cloak]

since the method still in beta. email once linked cant be unlinked at the moment
Email unlink feature will be available in future Updates

[past girder]

Hello guys i need help please

[night cloak]

state your issue

[thin bramble]

Is there another way to recover the account?

[night cloak]

You can try contacting customer service via login page

[past girder]

I got ban 2 times no “ reason “
Same ban

[polar marsh]

@past girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin bramble]

There is no benefit

[fallow mason]

@thin bramble Have you linked any other account rather than email?

[night cloak]

only they can help you

[thin bramble]

Yes

[fallow mason]

which one?

[night cloak]

I also got the same ban i used the file claim and my ban was revoked you also try it

[thin bramble]

I just need to remove the link email

[night cloak]

it is not possible

[timid vine]

i got 3 months ban from teaming , i think it should be 1 week right ?

[polar marsh]

@timid vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin bramble]

Game center and email

[fallow mason]

Try login with game center

[night cloak]

contact customer service and tell them than an unauthorised person is logged in to your account via email @thin bramble

[thin bramble]

There is another person communicating via e-mail. I want to cancel it

[fallow mason]

@thin bramble refer this

[clear spindle]

Please contact the in game customer service as we Discord staffs cannot help you with account related issues in here, @thin bramble.

[thin bramble]

How can I contact customer service?

[clear spindle]

@fallow mason Please make sure to read the question carefully before answering.

[thin bramble]

Thank you guys

[night cloak]

Welcome

[lime dragon]

Guys how to get back my old account don't worry I'm not blur so you can straight up to points

[night cloak]

what happened to your old account?

[lime dragon]

I'm switching devices so I deleted my old pubg

I use guess account before that

[night cloak]

You deleted account or game?

[lime dragon]

I deleted the app

[night cloak]

Did you link any account to it

[jade nest]

Guest account lost cannot be recovered

[lime dragon]

I forgot but maybe I link to facebook

[night cloak]

if you have linked to Facebook just login using the password

[lime dragon]

Yeah I try that latter I'm just new to discord

[vivid gust]

Is there a customer support email instead of the chat bot?

[cunning vector]

Peace . I did not get the response from customer service about retrieving my hacked account six days ago and I gave them all the information

[clear spindle]

The email is for general enquiries, @vivid gust and for account related issues please contact them via in game.

[celest shadow]

Not much information in this regard, feel free to report it in #old.

[clear spindle]

Here's the e-mail address: [e-mail]

[clear spindle]

They'll contact you, Please be patient.

[sturdy musk]

Can we get ban for using potato graphics

[cunning vector]

Thanks, I hope for the best

[elder crypt]

Hi I want to talk with someone in support not bot please somebody hack my account in pubgmobile

[clear spindle]

Only in game customer service could help you with account related issue, @elder crypt.

[elder crypt]

No body can aundrstand me in customer service I show him all what he want and he says that not approve

[clear spindle]

What are the login methods and which one got hacked ?

[lean sky]

Hello, I wish you good work. Happiness to you all. I live in turkey. 3 years ago, when I wanted to play a game in an internet cafe, I mistakenly entered the Vietnamese version instead of the global version. It happened unintentionally. I constantly asked for support, but I did not receive anything, please support me in this regard. I would like to help you whatever I can. I want to play games with my friends as I used to.

[elder crypt]

@clear spindle Someone hacked my Facebook account, entered the game, linked the game to other platforms and tries to remove my link to Facebook, and changed all my information on Facebook, the most important of which is the email and phone number, and made a link to the game on the Twitter platform and e-mail, and I lost the Facebook account, but I I can access the game and he also and I have all proof that the account belongs to me

[clear spindle]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So unfortunately, from now you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[lean sky]

Then can we ask you for this? Let them remove my Facebook connection on that account. I will open a new account and contact him with my Facebook friends.

[tough bloom]

Why is PUBGM only working with Vodafone network not Airtel or Jio??

[clear spindle]

Well that's quiet unfortunate, @elder crypt you need to contact the customer service of Facebook https://m.facebook.com/help/ and then get the access back and to unlink the other accounts which are linked in game, follow the image I provided you in game customer service.

[elder crypt]

@clear spindle i do all this man I can show you he said that not correct

[clear spindle]

As I have seen you have messaged that you're from India we won't be able to answer/assist you with that, @tough bloom Here's an official response regarding this:

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[clear spindle]

Only they could assist you with that, keep on trying to contact them.

If that version have an option to unlink Facebook, you can try, @lean sky.

[tough bloom]

Yes, I am from India and the global version is working fine with Vodafone network.

But not from Airtel

Or joi

@clear spindle anyways thanks, I will use Vodafone only.

[clear spindle]

What do you mean ??

[shy oar]

My Pubg mobile account hacked any one help me

[mortal apex]

Hello! You have to contact the Customer Service in-game for further assistance. @shy oar

[shy oar]

I tried but not useful @mortal apex

[mortal apex]

Did you follow all the steps that they asked to you?

[shy oar]

Yes I followed

[mortal apex]

At this point,wait for their response or you may try to contact them again.
Only the Customer Service can help you with it, @shy oar.

[shy oar]

Ok thanks @mortal apex

[mortal apex]

You are welcome!

[night cloak]

@clear spindle need help

[clear spindle]

Yes ??

[night cloak]

My friend have 2 account. He sends popularity to other account. He send 190K popularity to his main account will he get ban?

[fluid vortex]

my 3 teammates have already recieved in game mail for pmco but I haven’t recieved it yet?
Will it be a problem for qualifers? Or i can play without getting that mail??

[novel oar]

U can ask at #pmco

[clear spindle]

If the popularity has been send illegally, Yes he'll get a ban or else he's good to go, @night cloak.

[night cloak]

Nothing is illegal.

Thanks.

[blazing stratus]

Hello! My account was stolen. Since I was a soldier in that period in 2020, I have my duty statement account creation date and first payment receipts in Northern Iraq, and I have the gmail link.🤗

@clear spindle help mi ?

[novel oar]

Contact customer service for furtyer assistance

[clear spindle]

You can share the date and the screenshot of the payment, It won't be an issue in which the payment is made. @blazing stratus.

[neat spade]

@clear spindle Hello please Help me.me banned 10 years i am no do nothing i am no using chits all over.

[polar marsh]

@neat spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frosty pine]

Why the redeem option is blackout in tournament page?

[opal crater]

@neat spade you have exactly the same problem like me you was at thé cheer park ?

[blazing stratus]

@Rock47#7038 wrote to customer service, looked at the account creation date from my achievements 22.08.2019 but the first payment 21.08.2019 23.08.2019 26.08.2019 I made 3 menstrual receipts

@clear spindle

[lime nexus]

Why in game support took more than a month for simple problem?

[clear spindle]

Provide the screenshot of the payment done in 21.08.2019 and 26.08.2019. I believe those are the first and the last payment you made.

[frosty pine]

Where should I land my question , any idea?

[clear spindle]

@lime nexus Refer to #faq 5.4 and could you explain what exactly is your issue?

[clear spindle]

Could you share a screenshot of the page?

[frosty pine]

Give me a min

[clear spindle]

Take your time.

[blazing stratus]

After me who stole the account, I paid when I did not enter the account, the receipts I sent the first payments, the account is stolen on duty in 2020 @clear spindle

[lime nexus]

Actually my account was hacked and the hacker linked his google play account. I have already provided all the proofs as asked and now its been more than a month and yet no response from their side. Not even after a gentle reminder 🙂.

Right now my twitter, number and email still linked to my pubg account so it wont be a big task for them to unlink hackers google play account.

[clear spindle]

Only a few regions have that for now, @frosty pine It may roll out to you in the near future.

Share the payment screenshots you have, @blazing stratus.

[frosty pine]

I can play the tournament but can't redeem that's why I was curious

[blazing stratus]

Do you need a receipt for 2019 and 2021 for the first payment?

@clear spindle

[clear spindle]

Also report that in #old with these details, @frosty pine:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[astral drift]

Hello, I can’t launch PUBGM because always when I start the app Im getting FPS drops, black screens and then I get kicked out of the game.

[blazing stratus]

There are too many payment receipts, these are from the time I opened your first account @clear spindle

[frosty pine]

I will ,thanks for the help

[clear spindle]

I believe they've responded you to wait for a time period of 60 days. Send out a notification that you're still waiting.

[blazing stratus]

I'm sorry I can not answer Thank you for your interest in Turkey'm bothering you and you can help @clear spindle

[clear spindle]

The first and the last.

@blazing stratus you can join the Turkish Discord server, link can be found in #735483472432594994 sub point 3.1

@astral drift Try following #faq 4.7

[lime nexus]

@clear spindle well that was automated response by bots. However they asked me it will take some days so wait until then. Now its been weeks since i received their last message. I guess they will fix my account issue in the next season if it takes 60 days.

[astral drift]

I can’t press the repair button since I only get a black screen

[clear spindle]

Tried reinstalling??

[astral drift]

I uninstalled and installed again

but I still have a black screen

[clear spindle]

The bot will redirect you to a human after collecting your details.

On mobile right, @astral drift ?

[astral drift]

Yes

[tired fractal]

why do we get 20 uc from royale pass instead of 30?
is it still 600 total?

[lime nexus]

I guess i have to wait as there seems to be no other choice then that 🙃

[night cloak]

I want link my pubg Mobile account to my phone number in india linking of phone number is available or not?

[heavy vortex]

If you count it all.. It's divided differently this time.. Yes it is a total of 600.

[tired fractal]

👍

[topaz pond]

I was banned for 10 years in pubg mobile. How can I open my account again?

[polar marsh]

@topaz pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You can’t

[bright stump]

Hey! I came back to pubg after a year and when I started playing I couldn't find any matches in Asia then I decided to change to Europe because of the pb and because it showed me less ping. But once I changed it, I get around 140+ ping in EU and for a Solo player, its almost unplayable for me. In Asia I had around 20ping, so can I know whether if its possible for me to get a force server change? I have 47+ more days till server change.

[sand path]

He got muted by the bot, you should not reply to those.

[sand path]

You have to wait.

[night cloak]

I want to link my phone number to my account in india phone number is available or not??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[bright stump]

Nothing I can do about it? Its really unplayable at this ping. Can't I get a force change because of high ping I get atleast? its only about 3 days passed.

[sand path]

Unfortunately, instructions were clear before changing it.

[vast owl]

Hi guys, can you help me? My gf acc was hacked and played by someone and he delete our synergy

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vast owl.

[bright stump]

When I went to change my server, it showed me that I will get less ping in EU, that's the main reason why I switched to EU, but its not true afterall.

this is just a SS I got right now from Room selection, but trust me it showed me more less at switch.

[night cloak]

Do customer service working every day?

Please tell me when customer service working and What time. Because I am 24/7waiting them❤️👍

[winged urchin]

Hello

My PUBGM account was stolen can u help

[thin bane]

My account got hacked and hacker linked his Twitter and email plz help i spended lot of money on my account #help

[tender salmon]

Why this game is called PUBGMOBILE???

Emulator players are ranked on same list as mobile players.

Are you from PUBG team so amateur in your job?

[winged urchin]

@sand path

[thin bane]

My account got hacked and hacker linked his Twitter and email plz help i spended lot of money on my account @sand path plz help

No one here can help me?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @thin bane.

[night cloak]

When they are working?

[thin bane]

Need urgent help otherwise he will ban my account

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

So customer service working everyday? Also weekends?

[thin bane]

My account got hacked and hacker linked his Twitter and email plz help i spended lot of money on my account #help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @thin bane.

[clear spindle]

I believe you have find that in #faq 5.4

[drowsy heath]

Um.. when is #events starting??

[onyx cairn]

Times are mentioned in there.

[drowsy heath]

Time is there but when is the date??

[fair tendon]

Peace be upon you, my brother, review my account, because the band is positioned for 6 hours and has a week

[polar marsh]

@fair tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Read again.

[night cloak]

FOR F SAKE

[shy oar]

My account show like that

Other login my account

[languid cliff]

tell me what to do in those support do not help

[earnest knoll]

Whats payment receipt

[sick shale]

@earnest knoll A receipt for in-game purchases.

@languid cliff Can you translate the message please

[earnest knoll]

What if i have none?

Should i tell support no receipt?

[sick shale]

Yes, You can just say that you have not made any purchase.

[earnest knoll]

Ok thank you

[shy oar]

@sick shale any help for me

[night cloak]

rebel

r u someone who can help me?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support please.

[sick shale]

Check your linked social media accounts, And make sure they're safe.

[shy oar]

@polar marsh my account login issues

@sick shale my account is iOS

[sick shale]

@neat plover What?

[sick shale]

What about other login methods?

[shy oar]

My login method is Game Center only @sick shale

[sick shale]

@shy oar So how can he login to your account?

[shy oar]

Game centre I login but other devices login show

Now how to disable the account?

[sick shale]

Contact customer service please

[shy oar]

Any number ?

In game tried this option can’t show

[sick shale]

Only via game settings

[shy oar]

<@&481161015728406538> help me

@sick shale I tried can’t show this option

[sick shale]

Don't mention moderator role please.

[sick shale]

What do you mean?

[shy oar]

Ok sorry 😞 @sick shale

[sick shale]

Contact customer service from here

[shy oar]

@sick shale it’s show accounts ban & login issues

[sick shale]

You may follow this conversation if you want to unlink the unauthorized/hacked social media account, Please refrain from repeating same questions as we are unable to assist with accounts related issues.

[grim eagle]

When is anti anlising going to be back??

[clear spindle]

We do not have the information about that yet, once we do it'll be posting in #news, @grim eagle.

[grim eagle]

✅ Thx

[shy oar]

@sick shale I try Thx

[open charm]

Hi there,

I hope you guys take it seriously, because, I have lost my own account because of your mistakes. I have an account with you since the beginning of the game (Season 3). I have spent lots of money on the account in order to enjoy all the special pieces in the game such as dresses, cars, and upgraded weapons and etc in the game. instead of giving me an appreciation letter because of my loyalty for the last three years, you give me a banned letter without any reasons. I have lost my account and I have spent more than 25000 Dollars. I swear I haven't done anything to deserve a banned.

Please take it seriously and I want to get my account back, and I want to see the videos or any proof that shows I have cheated in the game. All the reports I got, because of stupid people report me because I have killed them legally or I have lots of upgraded weapons and they don't.

My account number is: 5188653567
And my is nickname is: 〡ENJOY〡

The profile picture (screenshot) is attached

Best regards,

[polar marsh]

@open charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[buoyant vessel]

Why I can't see my rank in the leaderbord?

I'm diamond in solo and the bord tell me I'm gold

[sick shale]

Can you take a screenshot of both ranks?

[night cloak]

Try log out and login it will work, I happened to me also

[glacial grove]

@night cloak

Hey, are the admin of #questions section ?

[night cloak]

?

@open charm Man you have really spended lots of money Hope your id will unban soon

[mortal dew]

Hi i have lost my uc for no reason

[feral forge]

contact the in game customer service for purchase and account related issue.

[autumn zodiac]

I have a problem in my account

[jade nest]

What type of problem?@autumn zodiac

[autumn zodiac]

I have gerenade skin but when i play the skin dosn't appear

Why

Although I chose it before playing

[jade nest]

You might not have applied that grenade skin on your grenade.
Kindly recheck it,and also check if the skin is applied in the wardrobe(outfits wardrobe) which you use ingame

[autumn zodiac]

I did

[jade nest]

Recheck it

[hollow hedge]

@long kettle you get the 200 RP weekly thing now by playing a number of minutes per season(see in left side of Missions)

[heavy vortex]

A video of happening the same starting from inventory to the match would be helpful. @autumn zodiac

[long kettle]

Exactly.. that’s harder than before when we only had to do 10 missions a week including easy daily missions 😪

[autumn zodiac]

It is appears after i through it on the land when i zoom it by scoope but not before i through

[hollow hedge]

I find it better cuz now you have more RP points from playing

[long kettle]

I used to finish them by playing for 2 days a week but not they want us to play 300 minutes like wth ..

[night cloak]

@autumn zodiac try playing it on other skin then try on ur new one if it works u will be good to go

[long kettle]

Yes because you have enough free time, my point is some people just don’t

[jade nest]

If you think that it is a bug then kindly Record a video of your issue and post it in #old with your id,device,wifi/data, region

[autumn zodiac]

Ok

[jade nest]

Feedbacks are welcomed in #old

[long kettle]

@jade nest I already gave a feedback I was brought here from there, kindly check before asking 🙃

[brave axle]

My game i slagging like hell can anyone help me with that

[jade nest]

refer to #faq 4.8 and 4.9@brave axle

[pure apex]

When will bouns challenge be available for my account

[jade nest]

No ETA Of Bonus challenge yet

[sick shale]

Bonus challenge is already available in some regions.

[brave axle]

Everything is fine

[brave axle]

This happens all of a sudden even though my ping is at 78ms

[jade nest]

You already tried #faq 4.9 things?@brave axle

[brave axle]

Wt abt in india

[brave axle]

Yuppp

[stone wedge]

When you guys are gonna bring the chimpanzee mask. I need it so bad.

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[jade nest]

Repair your game or better completely reinstall your game.

[brave axle]

I am already playing global version in india

[sick shale]

You can send your suggestions and feedbacks in #old

[brave axle]

I reinstalled it two days back

[jade nest]

This might be the reason for your lag,
Playing a banned game!

[brave axle]

Dude every one india is playing pubg

And i dont face a lag everytine

I face it only few times

[jade nest]

You can move to #pubg-mobile , #chat ,you already got your reply

[fickle bison]

will zombie modes be returned to complete achievements?

[jade nest]

Suggestions in #old

[raw knoll]

hi I need help

can someone help me

i log in a vetnam version

and i lost my main acc

[jade nest]

This server only provides support for the global version of the game.
Contact in-game customer support for further inquiries

[brave axle]

If u login in vietnam ur complete account details will be transferred to vietnam server

[raw knoll]

how can i get it back

[worthy raptor]

Добрый вечер. У меня проблема. Я вступил в RP команду. А сегодня захожу и ее нету. И в другую не разрешает вступить говорит, что состою. Но там где награды пишет. 0/20 и так далее. Что мне делать?

[brave axle]

Right now no info abt that

[storm flume]

Please do not use languages other than English, @worthy raptor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raw knoll]

what i do

[clear spindle]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So unfortunately, from now you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[raw knoll]

and i lost all my skin

okay

ty

[worthy raptor]

Good evening. I have a problem. I joined the RP team. And today I go in and she's not there. And he does not allow me to join the other, says that I am. But where the awards are written. 0/20 and so on. What should I do?

[brave axle]

No ir skins and everything is saved in vietnam version

[onyx vigil]

Good day. I wanted to show a friend in classic mode new functions in the power of runes. Not to spoil the statistics on Europe, I installed the server in North America, and somehow I did not read that it would be impossible to change the server back. I want to play, but I can't. Because high ping and this server is not interesting to me. Please change to Europe. It is not possible to play on other servers. I beg you, otherwise I won't be able to play for 2 months, which is too long. Hope for understanding

[brave axle]

Try to join other rp

[raw knoll]

they gone man

that why i ask for help i log in by misstake

[brave axle]

Impossible continue in na

[raw knoll]

i swaer

[brave axle]

They r not gone u can get all ur skins if u play in vietnam version

[jade nest]

You will have to wait for the server cooldown period of 60days to change your server back.There is nothing Anyone can do about that now

[raw knoll]

man i log in by misstake

[worthy raptor]

writes that I am in a team. but there is no command itself.

[brave axle]

That cant be by mistake coz u installed a different version completely

[onyx vigil]

:((((

[jade nest]

Can i know how many players are there in Your RP team?

[raw knoll]

man i play in game center

[brave axle]

Did u ho nad see the rp tram meme

[raw knoll]

and i didt nots it that its a vetnam

[brave axle]

Not an issue use the same account in vietnam version also

[worthy raptor]

0

[brave axle]

If its not in vietnam version how did u login by mistake

[brave axle]

Just restart ur game and see

[jade nest]

Plz clear cache of your game and restart your phone once @worthy raptor

[raw knoll]

but i can see my global version acc

[glacial grove]

@jade nest

So imagine someone has been banned for 3 days and there is 5 days until qualifications starts and he get unbanned can he play the qualifications without problems even if his ban reason was violated the user agreement

[worthy raptor]

Ok

[raw knoll]

5530439896

[clear spindle]

I have answered you, @raw knoll please refrain from repeating.

[raw knoll]

this is my id

[clear spindle]

You can create a new account in global version or continue playing in Vietnamese.

[olive dove]

#pmco

[glacial grove]

Maaan

I’m literally stuck here

I ask Daniel he tell me to ask here

[shadow plank]

If we are not doing any hacks but enemy report us without any hacks
So pubg will ban our id

[glacial grove]

Can someone give me the exact answer please

[jade nest]

As per the rules,the account should be on Platinum tier to be able to play the in-game qualifiers,so he must be on Platinum tier to play the qualifications.
And,i believe he can play if he is not banned for 10 years

[glacial grove]

You believe ? Or sure

[olive dove]

Ok, If your account is punished by the tournament time you won't be able to participate.
If not and you have access then you can play in the qualifiers. However, if you got suspended while playing in the qualifiers you might get your team disqualified as we do not tolerate cheaters.

[glacial grove]

.

[jade nest]

You will only get banned if you use 3rd party apps,cheats,gfx or any other configuration files.

[night cloak]

@glacial grove dude I told u the same thing again and again lmao go now

[glacial grove]

I was just making sure cuz my teammate told me to ask again

[twilit veldt]

Hello,

I hope this mail finds you well. Due to the procedure of PUBG Mobile game My account blocked unjustly for 10 years without any reason. You can check my account and obviously thats i'm not ussing any hacking through my previous games. I haven't broke the rules and the regulation. I ask you to reconsider my account and you will see that i'm right.

Regards,

ID:5661243607

[polar marsh]

@twilit veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shadow plank]

@jade nest ok thnx buddy

[meager ocean]

I was banned for no reason. I have proof that I do not hack. Video proof

[polar marsh]

@meager ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave axle]

Wt if we use vpn

[jade nest]

Refer to #faq 3.19

Vpn comes under 3rd party app too

[brave axle]

But all indians who r using iOS to play r using vpn

[jade nest]

That is not our issue if anyone is putting their account on risk by playing with vpn or anything else

[brave axle]

We r using vpn so that we can play pubg we r not cheating or gaining any illegal benifits

[jade nest]

^^

[brave axle]

Yes but we r not gaining any benefits

[viscid bridge]

@hot roost Here you can ask for the same and available staff member will assist you.

[storm flume]

Please refer to this channel's pinned messages for further information, @brave axle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hot roost]

My facebook account has been hacked, my pubg account is logged in, my pubg account has been linked to an email
I want to cancel the link between my account and the email because the hacker logs in with the email they put on my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hot roost.

[jade nest]

You can take help from this conversation

[hot roost]

I did, only an auto responder and I'm very worried about my account

[brave axle]

Wt hpnd to ur social account is it hacked

[hot roost]

My facebook account has been hacked

[hot roost]

He did not come to me like this

[jade nest]

Contact in-game customer support for account related issues.And take help from this conversation@hot roost

No one here can help you with account related issues.Only in-game customer support can help you with that

[frozen axle]

Why when everytime charge UC disappeared from my account and had masseage of discount

[hot roost]

The problem is that customer support is only automatic

[minor elm]

why this @lime juniper

[worthy raptor]

looks like this. on the 2nd screenshot it says "failed to create a team. You are now a member of one of them"

[jade nest]

Provide with all the details they ask,they will contact you within a week@hot roost

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @minor elm @frozen axle.

[frozen axle]

@storm flume not respond end of communication

Always

[astral drift]

Hey, I’m finally able to play PUBGM again but my ping is really high and I don’t wanna switch It to KRJP because I live in the Europe, please help!

[jade nest]

You are in an RP team,you can not leave now.You could have only left if there were 2 or less members

[olive dove]

only in-game customer support can help with account related issues.
You should answer their questions accurately so they can assist you with your issue.

[hot roost]

Ok If I don't have an old receipt, what should I do? <One of the requests

[olive dove]

it seems like you are using some kind of VPN, right?

[astral drift]

No.

[worthy raptor]

yes, but, I cannot receive awards for the general level, etc.

[frozen axle]

Can any one help me about UC charge

[jade nest]

Because the RP team is not filled yet

[astral drift]

I just made a new Software Update so it may be that.

[olive dove]

maybe, so try to repair your game client and check if the issue persists.

[jade nest]

You can give them any In-game purchase receipt which you currently have

[olive dove]

it means your account has been punished due to illegal operation, like force refund or charging from non-authorized UC seller.

[hot roost]

Well, I will try

[frozen axle]

@olive dove how i can fix that

[olive dove]

the deduction will continue till the amount of illegal UC is covered.
you may contact in-game customer support to consult them with this issue.

[frozen axle]

I @olive dove i contact to them without any help and i need how much illegal UC amount ..

[olive dove]

I do not think they will reveal the amount of illegal UC, yet you should follow up with them to explain the reason of such illegal operation.

[frozen axle]

I contact with them the problem i was charge d from someone cheap price

[strong owl]

My friend account is hack. He don't have access to his account. I have all the info here. Can some help. He spend a lot of money on his account.

[frozen axle]

@olive dove can you help me how i contact them well to make salutation

[olive dove]

Ask your friend to contact in-game customer support.

[strong owl]

He don't have access to his account anymore

How can he contact game customer

[olive dove]

The most efficient way to contact the customer support is through the in-game portal.

[frozen axle]

I make contacts but not help me

[olive dove]

he needs to gain access to his account before proceeding with the in-game customer support.
for example, if his FB account is hacked he needs to contact FB customer support to retrieve his FB account first.

[strong owl]

The hacker toke over his account. How can he get support?

[olive dove]

Sorry, in this case try to charge your account with the same amount of illegal UC which get deducted and will solve the issue.
you can estimate the amount and if it was not, then no option other than charging again.

[frozen axle]

@olive dove no option for UC salutation

[olive dove]

none that i now of.

[forest creek]

I have same problem...my FB acc is hacked, I tried to retrive and now is locked. I went thrue customer suport and they will unlink my hacked FB account

[olive dove]

The hacker did hack his social media, and he gained access to his game account based on this,
so your friend needs to gain back access to the social media then retrieve his game account.

[olive dove]

well, we can't help with account related issues so your only option is to follow up with in-game customer support.

[forest creek]

I have other problem

[leaden dawn]

hello, my account has been stolen, i have the account details (password, gmail) but they logged in and banned my facebook and link their twitter. When i logged in with my gmail, it says the account cant be logged in, the game is in a different update. I play on Iphone XR, im from NA (Canada) and i play on Wifi 5G. The account ID is : 5261973420 hacker username that putusername in my account : Adinhogant593. My old username : Danny_ . I spent over 1500 dollars and i dont wanna loose my account. if someone can help please, i dont wanna get robbed. I play since season 3 and i have Arena master title. I can help with the gmail linked i have the password and the email linked. Thank you

[forest creek]

Hacker is not able to use my PUBG account...I have Twitter also linked to PUBG MOBILE but I can't login telling me I have old version of the game

I went thrue customer suport but I am afraid of waiting without answer

That is the last answer from them...I never cheat, I play fair, I spend money in game can anyone help me

[full night]

It's showing 500uc!
Its glitch or really 500uc

Ps, I know 25% mean but still need clarification.. Thanks in advance for any Moderator who help me.

[jade nest]

Contact in-game customer support for account related issues@forest creek @leaden dawn

[true belfry]

Same doubt ?

[severe drift]

Hello can someone explain to me how does the pass coins work

[jade nest]

That is indeed 500uc because you already own the companion.So you will only be getting the food

[forest creek]

@jade nest thank you for trying... you see my pictures I sent?

[jade nest]

Yes,i did

[full night]

@jade nest
Thanks

[olive dove]

pass coins?

[swift iris]

Hello brother my account got banned I don't have done hack alsoo

[polar marsh]

@swift iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest creek]

I contact them already but I heard I will not get anymore any ansewr and to contact here in discord...now I am trying to ask for help here

[jade nest]

Only in-game Customer support can help you with account related issues@forest creek
No one on discord can help you with account related issues

[forest creek]

My account is clean. Even hacker didn't cheat for few hours how much he spent on my acc

[severe drift]

@olive dove like idk how to do this and I really want the g3c gun skin

[worthy raptor]

but I can't help but leave, change the team. somehow it's pointless. is there any way to solve this problem?

[forest creek]

@jade nest yes I understand. I heard moderators here have contacts with people from customer suport or something like that, someone who can help. YouTubers have suport better then rest of players they have direct contact with persons whi can help them. For us non youtubers we can not contact any real person for help...Please help

[jade nest]

You have heard very wrong my Friend, moderators can only assist you,they are not affiliated with tencent by any other means, therefore you Will have to contact in-game customer support.

[vocal spire]

Hi guys

[forest creek]

@jade nest I heard person Eror 403 can help...if She want and if she answer on the message at all. Is that wrong also?

[severe drift]

@jade nest ye mods are only ppl who know alot about the game and fixing problems and help organize the server they aren't paid 9or affiliated with any tencent personal@forest creek

[vocal spire]

i’m registered in pmco But I registered a missing number what can i do about this?

[olive dove]

I see, the purpose of this event is to collect supplies which can be used in the redemption store [to get g36c skin].
Each round you have to pay 6 coins at the start and then for each move you choose to advance directly[which is free] or advance safely [pay extra coin].

You get these passes through completing RP missions or redeeming RP points from the redeem tap.

[olive dove]

#pmco

[vocal spire]

Thnx

[severe drift]

@olive dove yeah wut I mean is wut should I do

[jade nest]

Error 403 will also be not able to assist you with account related issues.
As i told only in-game Customer support can help you with account related.

[olive dove]

get passes and advance safely.

[forest creek]

@severe drift I understand I realy apretiate their help...Im just trying to take as much as I can...I realy want my acc back. I never cheat or anything I don't deserve this feeling as I feel now. I can't play, season is going and Im taping nowhere.

[severe drift]

@olive dove thanks that's wut I wanted to hear cuz every time that I didn't go through the first step

[jade nest]

I already did mention that you can only leave an RP team if there are 2 or less members

[olive dove]

@forest creek
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[olive dove]

Good luck and i hope you get your G36C cool skin.

[severe drift]

@olive dove thanks Mohammed u are a good mod

[olive dove]

you are welcome.

[dusty obsidian]

Why I am banned <@&481161015728406538>

[polar marsh]

@dusty obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest creek]

@jade nest I know person who was banned, after he contact some person he got unban (becouse his ban was ilegal, no reason for ban). He got 3month ban but he was unban after 4 days. He told me where to ask for helo...so here I am :) haha. My account is clean I realy belive there is no reasons not to get my account back. Hacker loged in with some other version and now I am unable to login. That is not fair. Now hacker have no accsess to my account but Im still facing with login problems. If you have any experience to tell me what I can expect from game service I would apretiate that...Thank you much

[keen matrix]

This thing very annoying

Nvm

[worthy raptor]

sorry, stupid rule

[normal fulcrum]

Feel free to post your feedback in #old @worthy raptor

[worthy raptor]

I write that the progress of the command is 0/20. that is, 0 people in the team. I do not understand anything

I was on the team and received some awards. but now everything is gone

[solemn magnet]

What does this mean

[forest creek]

@olive dove @jade nest thank you for providing me with informations I apretiate your help. Im waiting and hope for best.

[jade nest]

As i can see you have only 9 members on your RP team, therefore you were able to collect few rewards.
But for collecting further rewards you will need more members in your RP TEAM.

[jade nest]

If you buy 60 uc-you can get bonus between 0-1200uc randomly
And if you buy 300uc-then you can get 0-6k uc randomly

[solemn magnet]

@jade nest so am i guranteed to get a bonus or

[worthy raptor]

but it shows 0/20 people in the team. I sent a screenshot

[jade nest]

That is just a visual glitch.You can check your members from View team option@worthy raptor

[worthy raptor]

thanks

[jade nest]

As i said randomly between 0-1200 and 0-6000uc depending on your purchases

[solemn magnet]

So im not guranteed to get a bonus between 0-1200 if i was to purchase it oof 😦

Lets test my luck

@jade nest is it only a one time thing (sorry for ping)

[worthy raptor]

this promotion is not available in European pubg

[jade nest]

If after buying the UCs,you still have that offer displayed then you can buy it again@solemn magnet

[solemn magnet]

Oh ok then it was only a one time thing

Ty for help

[jade nest]

Some events are only region exclusive

[worthy raptor]

badly )))))

[digital fulcrum]

I need HELP

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @digital fulcrum. Remember to read through #faq before asking questions in the support channels.

[digital fulcrum]

Why I'm not getting rank in asia duo. It's says unranked.also unranked in duo wins regional title

Im in crown 1 but still unranked and my friend is on crown 2 and his rank is 8100

[jade nest]

Your account should be above lvl 35 to be ranked@digital fulcrum

[digital fulcrum]

Oh but this is my new kr account im playing in global but pubg got ban in india

[jade nest]

^^^

[digital fulcrum]

If i reach ace then i can't go to conquere?

Conqueror*

[stone wedge]

@digital fulcrum you should reach top 500 in that mode to get conqueror

[digital fulcrum]

But i cant get ranked

[solar current]

Will this get me banned? This isnt a "GFX Tool". Its just to boost the device performance, its not changing the in game files, like, a game booster.

[storm flume]

Use of unauthorized third-party software or methods, @solar current, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[digital fulcrum]

Because my lvl is too low

[jade nest]

Get to account level 35 to be ranked@digital fulcrum

[stone wedge]

Now what lvl are you

[digital fulcrum]

31

[solar current]

So

[digital fulcrum]

In kr

[stone wedge]

Just use some xp and level up

[digital fulcrum]

😭😭

[jade nest]

@solar current 3rd party apps, so kindly refrain from using that

[stone wedge]

In which mode are ace

[digital fulcrum]

If i take time to boost my lvl then i can't go to conqueror because its late

[solar current]

Idk why is it not allowed but ok. "Unfair advantage". Having that extended view on the ipad is an unfair advantagel

[digital fulcrum]

I camped almost 2-3 weeks continuesly 😭

[stone wedge]

In which mode are you ace

[digital fulcrum]

Duo asia tpp

[lost moth]

Help

[stone wedge]

So sad bro

[jade nest]

I believe you were answered.you can move to #pubg-mobile @digital fulcrum @stone wedge

[jade nest]

Contact in-game customer support for account related issues

[stone wedge]

Duo is tough af

[digital fulcrum]

Yes sorry for disturb 👍

[stone wedge]

Sorry mods

Get 50 points to manage in top500

[modest elm]

Hey anyone can help me??

Please

I Have good wifi around 10-20 mbps but in my PUBG ping high and packet loose anyone can give me solution?

[fair root]

i have the lastest version of pubg mobile but still cant login😓

[sick shale]

Please contact customer service via in-game settings to solve newer version logging issues, @fair root.

[fair root]

i cant start a new conversation with the service

[stone radish]

When will pubg india launch

[sick shale]

You need to wait till the current ticket gets closed then you can start a new conversation

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[stone radish]

Is it legal to play pubg global in india

@sick shale ??

[sick shale]

We don't recommend usage of VPN

[stone radish]

It works without vpn

I dont use vpn

[sick shale]

I'm unable to answer as mentioned in the message above.

[stone radish]

Why

What would you recomend

[sick shale]

Read the message again please.

[stone radish]

But i am talking about pubg global not pubg india

[buoyant vessel]

Explinations ?

[stone radish]

He is not responding

[lime cobalt]

Hello I need help I got banned for no reason

[polar marsh]

@lime cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

That's what I can give you if you are located in India.

[slow veldt]

hello

[stone radish]

Then who should i take answersfrom

[slow veldt]

how can i contact with pubg officals please

[sick shale]

Regarding what?

[sick shale]

Take a screenshot of your career results

[slow veldt]

bro some hack my account and after that he sold to other with 3rd mail link

now when i opened my account i get that

i am playing from session 4

[sick shale]

You need to contact customer service to solve newer version login issues, @slow veldt.

[slow veldt]

how can I contact

[sick shale]

From login screen, Click on Help at top-right

[slow veldt]

okay

thank yu bro

[stone radish]

Answer rebel

[buoyant vessel]

@sick shale

[sick shale]

I have answered you, Stop repeating same questions please.

[stone radish]

Your answer was abrupt

[buoyant vessel]

👆🏼

[sick shale]

Did you try to restart the game?

[buoyant vessel]

Yes

I disconnected too

[digital fulcrum]

I have to complete 35 lvl or just reach 35lvl to get ranked?

[sick shale]

Reach level 35

[left flame]

Hello, when you get ultra sounds in pubg mobile, it will be on this device soon. Can you help me?

[digital fulcrum]

Your mean just complete lvl 34?

[drowsy heath]

Well idk what is 13:00 utc and 14:00 in #events which time is that? When its starting?

In asia

[digital fulcrum]

Are you there rebel

[drowsy heath]

...

[digital fulcrum]

Ohhh mods

[sick shale]

@drowsy heath Google it, UTC to your timezone

[sick shale]

Just reach level 35..

[drowsy heath]

Ok 👍

[digital fulcrum]

Ok thanks

[night cloak]

I did not deserve to have my stats wiped, I abided by the rules and most certainly did not cheat which is evident in my stats (3.8KD, 11% win rate, 23% headshot rate)

[wicked rock]

ما هذا 😡

[sick shale]

Can you take a screenshot of ranking leaderboard again?

A new one

[left flame]

@sick shale

Hello, when you get ultra sounds in pubg mobile, it will be on this device soon. Can you help me?

[storm flume]

Please do not use languages other than English, @wicked rock. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Some audio and graphic settings are not available in all devices.

[flat eagle]

How do I get a social link that I never approved removed.

[left flame]

@sick shale
Well, if we make changes to the files of the game, do we have a chance to be banned about the sound?

[sick shale]

Contact customer service and follow this conversation:

[sick shale]

This is against PUBG MOBILE's terms of service and will lead to suspend your account.

[night cloak]

Account had stats wiped unfairly - Who do I talk to?

[barren elbow]

hi everyone, I replenished my gaming account through Midasbuy, but in the game they reset my balance and wrote that it is a third-party platform, then I funded UC through the game, but my balance was also reset there, how to solve the problem?

[night cloak]

Account stats were wiped unfairly - Reason given was that I was using a non-official PUBG game but I have an iPhone XR and downloaded it straight from the appstore

@sick shale could you help?

[stoic shore]

why do i keep getting placed against bots
i just downloaded and won twice cause i keep getting placed against spawning ais that cant aim and barely hurt

[flat eagle]

How do I insert a screenshot to customer service?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

There's an icom like this 📎, Click on it

[flat eagle]

Please ignore my initial question. I figured it out

I also attached the screenshot after the redirecting

[sick shale]

Alright then, no problem ;)

[night cloak]

@sick shale <@&639889499718942720> hello sorry to bother u do you deal with stat wipes or not

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[barren elbow]

@sick shale could you help me, please?

[compact plank]

If my account on Facebook has stopped
How can i get in to my account in game??

I attached the account with Facebook only

[sick shale]

No idea, You may ask other players in #pubg-mobile

[frozen robin]

Please Fix This My Account rank Stuck I Didn't Get Conquerer Tier So Please Help Me

[sick shale]

@compact plank PUBG MOBILE is unable to assist you if you have lost access to a social media account that is linked to your game account, Please refer to subpoint 2.8 in #faq for further information and you may also try to contact customer service in-game for further assistance.

[sick shale]

That might be happened due to a suspicious activity on your account, You will be ranked again once the security check-up is done.

[night cloak]

hello i can't find the bonus challenge in my account and i have +3000 points i want to redeem them
it showed today and it disappeared again any help?

any help?

[sick shale]

What's the region in your game settings?

[night cloak]

Asia

Region is Turkey

my server is asia sorry

[sick shale]

Bonus challenge isn't available in Turkey region.

[night cloak]

so how i saw it in my account today???

if it's not available in turkey?

[sick shale]

That's not possible, Take a screenshot please

[night cloak]

i told you it disappeared again

[forest creek]

How long does it takes for in-game customer suport to recover account?

[sick shale]

It may take up to 90 days, Depends on the situation and the amount of support requests they receive.

[forest creek]

Bye bye season 17 😭...it is about game version. My account was hacked but hacker have no more accsess to my account. They need to unlink my FB (it is locked) and to recover account becouse I can not login

[night cloak]

anyone can help me to reset my screen? why my settings is out there

[woven halo]

How to start playing the pmco

[sick shale]

Click and hold on Settings then click on confirm to remove it from there.

[sick shale]

Ask in #pmco please

[fossil steeple]

Hallo please help me some one is hacked my Twitter account and now he is make this on my account and he tell me pay 4000 dollars to back the my account version

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fossil steeple.

[fossil steeple]

They back the version for me

[sick shale]

Yes, Contact customer service by clicking on Help at top-right of login screen to solve newer version login issues.

[slow veldt]

rabel in which option

[sick shale]

Can you elaborate please

[slow veldt]

there is no option for this issue

[sick shale]

State it your issue properly then select the given options accordingly.

[forest creek]

In-game Customer suport is not so clear, to gain accsess to the "account-related" problems I needed to follow steps on YT

But it help I hope

[sick shale]

@forest creek What do you mean? The response from customer service is clear enough. Be patient.

[forest creek]

Yes thank you I understand that...I just wanted to say the path until you reach right questions is not so simple

[sick shale]

True, Because this isn't the only one issue players are facing.

[forest creek]

@sick shale I realy honestly apretiate your humanity. All who try to help people here. Thank you

[night cloak]

Hello, I got banned for violation of user agreement, i didn't do anything, what can I do?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[muted obsidian]

We need something about changing the servers. I'm tired of playing with ping 200 to 300 vs people with ping 20

[sick shale]

You can choose any server you want when the cooldown period is over.

[charred willow]

Where can I report server change

[sick shale]

Report server change? What do you mean

[charred willow]

My server was change because of room bugs .

Is there anyway to change server before 60 days.

[sick shale]

@charred willow I have seen your report in #old and collected the details.

[charred willow]

Yea i did just now

[night cloak]

Hello I have problem

I get banned my account but I am no use hack

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust siren]

same problem happened with one of my friend.. But his account wasn’t hacked

[night cloak]

Can we claim the missed UC from prime plus after it expires?

[sick shale]

You can collect forgotten UC 5 times.

[night cloak]

@sick shale is it claimable after the prime has expired?

[sick shale]

No

[queen basalt]

when i made my account i chosse the region Eu by mistake and i live in egypt

how can i change the region to the right one?!

[night cloak]

it is not possible

[queen basalt]

why if i picked a wrong region ?
and i cant benefit from the events , even the bonus challenge

i have 22 card and i cant use it

[night cloak]

You cant change region because of GDPR laws
you can wait for the bonus challenge to start in your region

[queen basalt]

i dont even know the country i picked , and the customer service said B.CH is in asia only !
will even pubgm add bounce in other regions or not?

[night cloak]

they will add

[rain fiber]

Hi guys i have problem

I didn't block my friend

But he can't send me chickens

[queen basalt]

@night cloak
when it will happen bro?

[rain fiber]

Can I fix it?

[night cloak]

No information about that

[fading thicket]

hi

can anyone help me pls

[night cloak]

yes

[fading thicket]

basically i purchase some uc on midasbuy

but i bought for the wrong account