questions

[honest slate]

Arey bhai woh bolre hain ke urdu language pack limited time ke liye aaya tha! ab nahi aayega. agr apne nahi liya toh ab nahi milega or. Urdu language pe ban nahi hai

i've told him!

[tired pulsar]

Hello, I have a friend who can't use their mic. Everytime they click on it, it says "Please wait". Any solution to this?. Thanks

Restarted a bunch of times and repaired the game also.

[honest slate]

did he reinstalled the game?

[tired pulsar]

Don't think so

[honest slate]

Just clear cache of game then reinstall the game, hope it works

[tired pulsar]

does that remove the personal settings ??

[honest slate]

No. it won't.

clear cache of game only. nothing else

[hexed fox]

Is it legal to play in ios using 1.1.1.1 app

Iam Changing from android to ios

[void siren]

Please help me my account has been banned for 10 years pretending that i am hacking but i am not hacking 5450515972

[polar marsh]

@void siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

Yes you can. Also u can try to use 1.1.1.1 DNS app. Available on AppStore.

[abstract moat]

ping

[wicked sapphire]

I got this
What should I do

[bronze idol]

Been having random frame drops on XR for a while now :/

[sick shale]

Use it to redeem rewards from events section

[wicked sapphire]

I won mobile oneplus right!?

[wicked sapphire]

!?

I don't know how me can cheng it

[night cloak]

How I can this fix in iPhone XR

I have iOS 14.4 beta but my friend iOS 14.3

Also has the problem

[alpine flower]

@tired pulsar maybe try changing the dns
it may help your friend out

[alpine flower]

whats that leave a feedback in #old

[wicked sapphire]

Any one cas help me please!?

[mortal apex]

@night cloak Unfortunately u cannot do that much,since it’s an IOS problem. Try not to play in low battery or while charging,so framedrops will be less.

[wicked sapphire]

طب ماا ترد علياا يااسطي !

[storm flume]

Please do not use languages other than English, @wicked sapphire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine flower]

try asking in middle east server link in #735483472432594994 3.1

[bronze idol]

same issue ive been having since 14.3, random frame drops at random times smh

[alpine flower]

or please translate it

[wicked sapphire]

Okay Where middle east link

[tired pulsar]

will try, thanks buddy

[alpine flower]

#735483472432594994 3.1

[night cloak]

Yes

[wicked sapphire]

I can't see any link here !

[alpine flower]

done link in dms

[floral olive]

Hi, i need some help. My PUBG Mobile account was hacked and Stolen while i was taking a break from the game. Both my social media accounts have been unlinked however i can still login via a linked email. Support in-game keep saying im not giving the correct info and ending the chat which is annoying. I am providing 10 receipts of purchase and all the correct info. Any ideas?

[hallow gulch]

Normally, a lost social media account directs you at point 2.8 in #faq , but since you can still log in, try unlinking the ''stolen'' social media accounts by referring to point 2.5.

[floral olive]

Thanks for the reply. The person who now has my account is using it and keeps stopping the unlink process. It's getting rather annoying now that pubg dont have a real support team to help people

[hallow gulch]

You can disable your accounts by reaching up to the actual social media app(s), that they can no longer log in unless he has your email.

[junior slate]

can you get banned for having a racial slur in your in game name?

[floral olive]

My social media accounts were hacked in the process and i had to recover them. That was easy considering its a free service. I spent around £2500 on my PUBG Mobile account and they dont even send a real reply

[hallow gulch]

If you get reported you may get your name changed, but i doubt you'll get banned for that.

[devout glen]

@sick shale Why was my complaint deleted? #cheater-reports

[sick shale]

@devout glen Because that's not evidence.

[rocky grove]

Wait what

İ claim scarl skin but i dont have a this skin

[hallow gulch]

If the person is accessing your account from your social media accounts, then you can easily disable them which will log him out in the process

[devout glen]

So you want to say that statistics where a person kills 4,000 people, 60% of them in the head Or 200 people, 60% of them in the head, is not evidence?

The statistics of the cheater, which the anti-cheat system did not detect, say the opposite. Or was he not banned because he invested more than $ 100k in the game?

[hallow gulch]

Though all of that can be skipped if you and customer service are on the same page

[floral olive]

They arent accessing from my social media, they used mine to unlink the game and then link their own social media

I've explained it like 10 times to customer service. they just seem to say a different excuse each time

Take for example, 8 out of the 10 times my registration date was accepted but the other 2 times they said it was wrong and ended convo

they also keep asking mye to provide the nickname of the social media account the hacker has linked, how am i suppsoed to know their email lol

[hallow gulch]

I'm sorry but that i cannot be a help with, though don't give up and keep trying. Make sure you're providing the requested evidence.

One of our mods rebel might be a good help.

[floral olive]

Thanks for the replies, getting a bit feral with it all now haha

[sick shale]

Can you take a screenshot of that question?

[floral olive]

I've opened a new convo now so it's wiped it let. I might have it though i think i sent the reply to a friend because it was just trash

[sick shale]

No, But we need in-match video where it shows the player is cheating.

[floral olive]

Yeah i don't have it. They sent a series of numbered questions and the first one asked me what the details of the hackers social media accounts linked were. Whcih in my eyes was Facebook and a Twitter which are the ones they have linked but they won't accept that. They want email or nickname...

[brisk osprey]

my account was banned 10years
is any mistake im join on game with 600ms and i get banned for 10years
its glitch 100%
how can i back my account pubg mobile

[polar marsh]

@brisk osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired dune]

@astral anvil same problem but when i use 5 finger

[devout glen]

I understand. But please at least mark him as suspicious.

I'll send you something so you can be sure of what I'm saying.
With the new system, it is difficult to track the player.

[astral anvil]

Since las update too?

[tired dune]

yes , also anti-aliasing not work

[night cloak]

@devout glen just upload video

[tired dune]

@astral anvil

Usually I play with 6 fingers for more than a year

After updating the last, I can play with 5 or 6 at the same time, but only for a short period (1-5 minutes) after which it becomes impossible to press 5 fingers at the same time and get a response

1-analog
2-zoom
3-Aim
4-fire
5 - Seating

I can only do 4 of these things and when I press my fifth finger everything stops

[devout glen]

I would have happily uploaded the video, but I deleted it.
I have a video where the player's statistics for the 11,12,13,14 season are shown, where in all modes the player has from 48-64% HS

[astral anvil]

Mine is similar but I am okay with 3 fingers once is click or use the 4 one it stops. What device do you have?

[tired dune]

@astral anvil mine can use 4 finger with no problem at all but when a try to seating when a use

1-analog
2-zoom
3-Aim
4-fire

everthings is stops but it work perfectly but just 1-2mn

my device : iphone x

[floral olive]

@sick shale Is there any other way to contact support? So i can get what needs saying out with a reply that i can reply to without the convo ending?

[tired dune]

when i try to seating everything stops

[night cloak]

@supple willow don't spam

@bold siren . .

[night cloak]

Went oflline

[night cloak]

ye

did crews get removed?

[long kettle]

What’s that “test server” about? Anyone has a quick explanation

[long kettle]

Yeah until the next update unfortunately

[mortal apex]

Try to put Lean Mode- tap and Scope Mode hold. See if it’s working!

[celest shadow]

It's a way for you to join the beta version of PUBG MOBILE. You will need to create a binding code from the Test Server page that is required when accessing the beta version. This binding code will be linked to your global version account; which means that, if you violate any part of PUBG MOBILE's terms of service in the beta version, your global version account will subsequently be suspended as well.

[celest shadow]

Yes, feel free to refer to the pinned messages of this channel for further information.

[long kettle]

Thanks a lot 💜

[astral anvil]

Same. Apple just release an update. I did it but still nothing fix.

[astral anvil]

It happens the same to me

[pallid dragon]

How did I get put into the EU server I never switched and it says I have to wait 59 days before I can change back I been playing on the EU when a German friend has been hosting in metro but that shouldn't change me right?

[sly plume]

Sir, I can't able to login to my pubg mobile account.. Its showing that um using a older version but I have the latest version updated in my device.. I tried with other Id's it worked but it's not working with my this id.

Kindly Check this screenshot which I have submitted.

& My account is not logged in another device.

I tried To contact with game management team several times but they Didn't give any response to my problem or appeal...

Please Fix This Problem ASAP.. Um requesting to u guyx.

I Have PMCO matches upcoming.. I need to practice with my crew :(

Its a humble request please fix this problem..

My Game Id : 5178748669

[tired dune]

@mortal apex same 😦 when i try to use 5 finger in the same time everything stops

[mortal apex]

@tired dune It’s a bug. Should be good after a few days if u try to change Lean and Scope mode! Feel free to share it in #old.

[worldly minnow]

My account was blocked for 10 years! But I didn't break anything!!! Please double check)) thanks

[polar marsh]

@worldly minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired dune]

i try to change Lean and Scope mode but the problem It's still

[quick canopy]

haven’t played in 2+ years, can’t log on due to “server maintenance” tried a vpn but it didn’t work

[mortal apex]

@tired dune Does your Camera Rotation while Leaning enabled? If it’s not,enable it!

[solar hound]

Hi, I start PUBG MOBILE in season 1 but I dont recover the shirt because I didn't know that but now I really really want it. I just want to know, there's a possibility to PUBG send it into my PUBG account/mail ?

[quick canopy]

lol

[tired dune]

What I noticed is that once I enter a game, there is no problem with 5 fingers

But after a while, this problem becomes and affects playing, and it becomes impossible to press 5 fingers at the same time

can this because anti-aliasing not activat

@mortal apex how i do that Camera Rotation while Leaning enabled?

i check now it enabled

[mortal apex]

@tired dune Top on the right,near Peek & Fire.

[tired dune]

You think I have a problem with aim

[final stone]

help untie mail

[tired dune]

I have no problem with that

My problem is that after playing 5 minutes or less, it becomes impossible to press with 5 fingers and get a response

No matter what I will press

[mortal apex]

Try my Lean and Scope modes with enabled Camera Rotation while Leaning,tell me then!

[night cloak]

i bought (RP prime & Prime plus )pack it takes the money and gives me (successfully purchasing) but is not activated plz help me

[tired dune]

@mortal apex i try everythings

[night cloak]

@tired dune just delete and downlaod pubg again

[tired dune]

@night cloak I did
😢

[night cloak]

What then idk about that

[tired dune]

what ?

[mortal apex]

@tired dune Try to wait a few days. If the issue still persists,feel free to share it in #old.

[tired dune]

ok is there any new for anti-aliasing

now it 14 days in this bug

[night cloak]

guys where should i feedback my problem?

[mortal apex]

The anti-aliasing option is disabled at the moment. Please wait patiently.

[tired dune]

I think it caused a problem because when the phone gets heavy in response then it cannot play with 5 fingers

But when the game is smooth, I can play with 6 fingers at the same time without a problem

[rotund badge]

according to the tests that i have done, FPS will affect the recoil, rate of fire of the weapons it doesn't change the damage but it can change the total damage done in 1 second
this was an issue in PUBG PC about 1 years ago i guess, it was fixed but not in PUBGM i hope it will be fixed soon
currently its fixed in game for peace (i think)

[feral forge]

please contact the in-game customer service. for purchase related issue.

[quick canopy]

this has been happening for a few days now

[feral forge]

email and phone number once linked cant be unlinked as for now. as its still in beta.

[feral forge]

where did you download the app from?

[quick canopy]

on my korean apple account, this issue never used to happen in the past so I don’t know what the issue is now

also is it possible to get my old account back that was linked to a deleted Facebook account?

[feral forge]

is it the global version pubgm? did you download it from appstore?

[quick canopy]

uhhh yes but I think it’s the Korean one but also I have no idea lol

this one, there are no other ones that I can see so

I remember there used to be two versions but now I can only find one

[feral forge]

im sorry but if your facebook was deleted and that was your only access to login to your pubgm account. theres no way to recover it.

[quick canopy]

ah damn alright

[feral forge]

as your appstore is in korean version. so this app is the kr version pubgm too. we cant assist with you as this is a global pubgm server

[quick canopy]

smh

alright

[solar hound]

Hi, I start PUBG MOBILE in season 1 but I dont recover the shirt because I didn't know that but now I really really want it. I just want to know, there's a possibility to PUBG send it into my PUBG account/mail if I contact them ?

[feral forge]

no. as i know they will not send you anything in this way.

[obtuse tree]

Is there an addict here

[olive dove]

Addict?

[sick shale]

@vagrant tulip Don't send irrelevant content in support channels please

[olive dove]

You mean general chat, it is irrelevant to pubgm chat as well.

[frosty lichen]

Not a lot of PUBG in the PUBG chat

[rancid sonnet]

ID 5234560211 .11.10.2020

[feral forge]

yes?

[night cloak]

i have change server by mistake on room selection

how can i change back to asia

please someone help me

[feral forge]

replied u in general chat.

[night cloak]

any way to change

back

within some day

@night cloak it showing 59 days 23 hours to wait

i change it by mistake on room section

how can i play with ping

U did mistake, so need to wait 60 days

by pubgm

not user mistake

[tired fractal]

what time does conqueror list update?

[night cloak]

00:00

[feral forge]

again. i said if it was caused by the room bug. state your issue in #old along with your in-game ID. they are currently collecting details of players who had their server changed due to the custom room bug

no bypassing please

[night cloak]

@feral forge it will take many days

[tired fractal]

UTC?

[night cloak]

gg

👍

[sick shale]

00:20 UTC

[feral forge]

that's the only way for now.

[tired fractal]

thanks

[night cloak]

gg

[rancid sonnet]

I don’t want to say anything until joining him is allowed for her to make mistakes, but for the players they are not allowed to make mistakes. This is unfair.

Will you help me? Because I am tired of finding someone to help me

[runic musk]

Guys, i guess there's something wrong about New RP Ranking System! I found that we get 725 of RP points from Weekly mission (Week 1 as an example) + 180 RP from daily mission rewards and don't forget 385 RP from the new system (70 ×5 ratio 1.1 i mean) so in total we have about 1250 RP per week we can collect! I finished week 1 and 2 without missing nothing and i finished three RP missions of 75 RP from week 3 also I bought two RP activity package so literally i should have 6725 of RP points! But al what i have is 5090. Plz correct for me if im wrong? This new system is definitely bugged.

[rancid sonnet]

And we make mistakes and make mistakes, we make mistakes and we know you

[astral anvil]

Hey my issue got fix. I can play again with 4 fingers. I updated my iPhone to the new ios 14.4 then fixed the game on the loggin lobby. Repair routine, and repair default. I doesn’t crash anymore if I touch with with 4 fingers. Although the anti aliasing did not got fix.

[night cloak]

If I link my pubg account to my apple and delete the game, when u download the game again will I lose my progress?

[rancid sonnet]

I want to know why my account has been attended. Watch the last rounds I played and judge for yourself whether I deserve to have my account attended

[polar marsh]

@rancid sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant tulip

@night cloak if u know login(email) and password of linked account, u can return to play pubgm

[solemn ibex]

I have connected facebook and google play to my pubg acc so which platform does my social avatar connect to?

[night cloak]

Most likely to facebook.

[solemn ibex]

ok ty

[proud forge]

How i could report my account ? I got my facebook hacked and also lost my pubg account because was linked with it ?

[night cloak]

Contact customer service in-game

[glacial valve]

I want to inform the band where to send the clip ?

[polar marsh]

@glacial valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tiny sparrow]

hii

[night cloak]

Need help?

[tiny sparrow]

yes

what can i do

this is rhe third acc

game loop an smart gaga

[night cloak]

can you send
``Why was i banned `you will get a more clear reply

[tiny sparrow]

and iphone

[night cloak]

can you send
Why was i banned you will get a more clear reply @tiny sparrow

[tiny sparrow]

more clear reply !!!

is this the offical pubgm discord

[night cloak]

It is.

yes but we dont handle account related issues

[tiny sparrow]

i pay 75 dollar for rp and take ban

[polar marsh]

@tiny sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

75 Dollar Huh Sus

[ebon thorn]

Hey idk why but my i have very bad ping issues

Im very certain its not my wifi

[night cloak]

Can you type “lag and “bad ping” on #old It’ll send you the link to report about that

Oh yes, you can also fill up the uid,device and others for them to easily look into it.

[quick canopy]

I’ve gotten my old account back somehow. I know my main accounts user / id, is it possible to get it back? I just don’t know what’s linked to it.

it’s been over 2 years since I’ve played

I could probably check my old phones but I don’t even know if I still have the games on it lol

[night cloak]

Contact customer service they’ll probably give you a hint.

[quick canopy]

okay

[opaque chasm]

Gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @opaque chasm, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[opaque chasm]

Gl tool

Gltool

[night cloak]

it wont work

it is not added to auto responder

[opaque chasm]

Okey i see

What do you think about game booster

[night cloak]

It is better not to open the game using Game booster Clear the cache and close the background apps using game booster and open PUBG

[opaque chasm]

Okey i see i m not using game booster

I have a 128gb 8Ram mobile phone

But i get 30fps in game i don t know why

[night cloak]

hmm it is a good device

[night cloak]

report it in #old Report like this

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[opaque chasm]

How i don t really understand

I m using oppo A92

[night cloak]

Report your issue in #old include your ID device Country etc

[opaque chasm]

Okey i will

Thank you anyway

[night cloak]

welcome

[pure dew]

I need uc

[night cloak]

Buy it Dont beg here

it is against Guidelines

[worldly chasm]

Hej alla. Till stöd för själva spelet skrev jag, tyvärr, de svarar inte, jag gav alla datum för kontrollerna och de nödvändiga uppgifterna så att de skulle lossa det sociala nätverkets twitter från mitt konto, eftersom det här sociala nätverket var på det gamla nummer, någon tog över det och förstör mitt konto. Kan du föreslå vem du ska kontakta var du annars ska skriva för att hjälpa mig

[night cloak]

Use english @worldly chasm

[worldly chasm]

Hello everyone. In support of the game itself, I wrote, unfortunately, they do not answer, I provided all the dates of the checks and the necessary data so that they would untie the social network twitter from my account, since this social network was on the old number, someone took possession of it and ruins my account. Can you suggest who to contact where else to write to help me

there is a good quality picture

[night cloak]

ok

[worldly chasm]

Please

[night cloak]

is this ok

[worldly chasm]

thank you very much

[night cloak]

welcome

[worldly chasm]

can not tell how long it will take, otherwise I am very afraid for my account

[night cloak]

it will take upto 60 days

[worldly chasm]

and if a scammer takes advantage of prohibited programs and banned the account, I'm very afraid for this

[night cloak]

dont be afraid i hope it gets unlinked soon

[leaden gale]

I need ur help please, someone stole my account in pubg I really need ur help to return my account please. This is a id number 5114738587

[night cloak]

Contact customer service

[leaden gale]

Where I can find them

[leaden gale]

Step by step please

[night cloak]

Then contact them like this

[silent sorrel]

does anyone know what to do when loging in it says loging failer

[night cloak]

@silent sorrel

[silent sorrel]

Thanks @night cloak

[night cloak]

Welcome

[proven crescent]

No way of closing it other than restarting 😑

[night cloak]

Report it in #old I too faced the same issue

[silent sorrel]

@night cloak i tried what u send me and it still says failer to log in even with the correct verification code

[feral forge]

please contact the in game customer service via the login page.

[silent sorrel]

ok thanks @feral forge

[night cloak]

It is better to contact customer service via game settings

@smoky hinge

[modest flint]

Help

İm Account Banned

[polar marsh]

@modest flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern timber]

Am I still able to change the costume choice?

[celest shadow]

You might be able to, @modern timber. Not guaranteed, but try clicking the option on the top-right of the outfit square.

[modern timber]

I’m scared that it will give the costume right away- I should’ve change the costume before it reach 180

nope... I give me the costume... MY MAID OUTFITTTTTTT

[celest shadow]

Yes, the outfit selection should have been made before the progress was completed. There is not much you can do except to try the option at this point.

[fleet ibex]

Why can’t I peek left or right anymore?

Like where did the buttons go

To tilt the scope

[celest shadow]

Can you please send me a screenshot of your basic settings, @fleet ibex?

[fleet ibex]

One sec

That’s what it looks like

But it should be this

Where did they go?

[celest shadow]

Head over to your game settings, under basic, and enable this option in order to be able to use your Peek buttons, @fleet ibex:

[fleet ibex]

Ok

That fixed it thanks

[celest shadow]

Glad it helped! Have a great day ahead.

[runic juniper]

Hello, please pay attention to the blocking of the account - id: 569679699, name: Armoreds, blocked for the period from 2021-01-25 (14:36 ​​Moscow time) to 2021-02-02 (14: 36 Moscow time) this account has not been committed any violations, if possible, you can return access to your account without waiting for the end of the blocking time, thank you very much for your great game, I hope you help me with this, with respect to the PUBG MOBILE player)

[polar marsh]

@runic juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust siren]

@celest shadow Help me please.. One of my friend is facing this problem since 4/5days..He tried to contact ingame management team but they Didn't reply..

He has the latest version, even I also tried to login to his account but can't able to login

Other accounts r working fine except his!

[celest shadow]

Hello, @robust siren. This happens when an account has been compromised or accessed by someone else. Please let him know that he should change his social media account passwords.

If he has contacted the customer service, then he will need to be patient when waiting for a response. [FAQ 5.4 in #faq].

Otherwise, he can wait for the next major update and install the latest version to resolve this issue.

[robust siren]

He Can't wait for next update sir🙂 Cz he's in my crew in PMCO 2021

[celest shadow]

If that is the case, he will need to reach out to the customer service for further assistance in this regard.

[robust siren]

Its been 4days They Didn't reply.. He also Needs to practice with us for PMCO

[daring mason]

@celest shadow When is 3rd Aniversary of pubg mobile?

[celest shadow]

No information about this yet. Stay tuned!

[robust siren]

Only 4days left for PMCO🙂🙂

[daring mason]

okay?

[lapis pond]

I keep getting red markers on the rp and the achievements, can it be fixed?

[celest shadow]

Very sorry to hear that this happened a few days before your tournament, however he should be more careful next time as this can only happen when someone else has access to his account.

Only the customer service can assist him with this, and he will need to wait as they receive a large number of support requests on a daily basis. If he is not responded within a reasonable time span, then he should send another message to the customer service as a kind reminder.

[daring mason]

@lapis pond its a notification of Rp

[lapis pond]

Yeah but there’s nothing to be collected or anything..

It keeps popping up

[daring mason]

check wheater you got any rewards ot any notifications@lapis pond

[lapis pond]

Same fore the achievements

I don’t

It’s doing it for other people to

[daring mason]

@lapis pond check out royal pass properly you got some notificaition from royal pass

[robust siren]

@celest shadow Okay..Thanks Mr Piston💛

[lapis pond]

When I go to achievements it says I have 4400 points but I only have 3300

[daring mason]

check it to clear it@lapis pond

[lapis pond]

It keeps coming back..

[daring mason]

oh

[lapis pond]

Even if I clear it

[celest shadow]

As for the Royale Pass menu, it can be removed simply by clicking on it and exiting.

As for the achievements bug where it displays the red marker or incorrectly displays your achievement points, this can be temporarily fixed by restarting the game.

Feel free to report these in #old.

[lapis pond]

It’s been doing it for 2 weeks 🤦‍♂️

[daring mason]

Oh

[daring mason]

@lapis pond This

[robust siren]

@celest shadow He has changed his password several times After this issue!

[dull bronze]

Any mods here... Help

[celest shadow]

Inform him to add an additional layer of security by enabling two-factor authentication on his social media accounts.

Hello, @dull bronze. How can we help you today?

[dull bronze]

@celest shadow I Will buy UC for my friend into Midasbuy
I will purchased 695uc for 730INR

Untill he have 25 Uc only ... Where is the uc purchase going sir

[celest shadow]

Please contact the customer service of Midasbuy (https://www.pubgmobile.com/pay) for further assistance:

▫️ [e-mail]

[dull bronze]

Yhere

[night cloak]

Hlo guys I m showing unrank in pubg even I am in top 500 my level is 40

@polar marsh @meager viper

[jade nest]

Refer to #faq 3.15

[night cloak]

My kd is 2.50

And under 500

Hello@ new question! some one stole my vest how do I bring this to someones attention and get retribution?
his player ID is BamBam7700

[jade nest]

You can report him through ingame report.But as you have lost your items,you won't be able to get it back.

[night cloak]

can i report him here

i have a video

you can only report hackers in #cheater-reports

it is better to report him ingame

he exploited a bug in the metro game, he dropped a normal LvL 6 vest knowing that the auto pickup will switch with me. and i have steel-front on.

Report him ingame

there is an option called exploiting bugs

[night cloak]

how do I report after the fact?

[reef verge]

hi

anyone here?
who can help/

when someone is here ping me :/

[night cloak]

@reef verge state your issue

[proven mantle]

Bruhh why did my friend got ban bruhh

[polar marsh]

@proven mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef verge]

yea so

my friend got banned and i lmao and the thing is he wasn't hacking or anything i used to beat him but he dd file claim and still didn't get unbanned cuz he used to bottom frag and i deafeat him in cheer park he is asking for unban

[polar marsh]

@reef verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ivory ledge]

With me, (it happens as well) if I click on it and exit it keeps coming up like right after I leave and I have nothing to collect, I clicked on every possible thing and it's not going away

[clear spindle]

Please report it in #old.

[tired fractal]

anti-aliasing is back?

[atomic citrus]

I have a problem with the disappearance of the option to change the country in the PUBG Mobile
please help me

[night cloak]

Can you share a screenshot of the game settings?

[last prism]

Can someone explain me what is this so called "UC Carding"
Is it legal?

[heavy vortex]

Illegal

[last prism]

Ooo but what is it I have been hearing this term for quite sometime

[heavy vortex]

Illegal is Enough to know to not do it.

[last prism]

If I know what it is I might be able to report this kind of players

[heavy vortex]

To be safe make only official purchases.

[night cloak]

it is illegal
it is used to get More uc by paying less you may be imprisoned if found in some cpountries

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

[last prism]

Oo I'll be reporting the players in youtube through forms who make videos about it!

[night cloak]

yes it is good

[atomic citrus]

please help me 😭

[clear berry]

When I double tap on empty weapon slot, it pops up with “i need weapon” chat command. Any way I can turn that off?

[last prism]

Where can I report these players btw😅

[night cloak]

no way we can help you it is the laws

[night cloak]

if you have Id you can report them to an admin or mod

[night cloak]

no i think

[last prism]

Hmm I ll surely be reporting this players
They ruined game environment:rage:

Btw what about the youtube videos that promote it
Where can I report them?

[night cloak]

YT report

link

[last prism]

Here hope so these videos get banned

[clear spindle]

@last prism report it to YouTube.

[last prism]

Okay I gave the link as he asked it so he can report

But in what category should I report these videos as?

[clear spindle]

You can share those in DMs.

[last prism]

Okay

[maiden sigil]

Hello I’m not quite sure why I got banned. I was playing domination tdm on Europe servers with my squad. Kept playing against the same squad over and over again. On of the people on the other team was obviously cheating so we reported him every time we played against him. And then I was the one to get banned. I’m confused can someone help

[polar marsh]

@maiden sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[latent marten]

Hello

I tried to contact with support in-game but no one answer

I'm waiting for 7 days

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @latent marten.

[lofty briar]

What to do if a friend is banned for 10 years, but he does not have third-party software?

[polar marsh]

@lofty briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mossy kestrel]

pls help me guys

[winter lichen]

Purchase wasn't received

[night cloak]

We only provide support for Gameloop emulator

[feral forge]

contact the in game customer service for purchase related issue

[lean drum]

How to change my server without 60 days

[feral forge]

there's no other way.

[night cloak]

@winter lichen refer to this

[lean drum]

Please help me

[trail comet]

Ping issue

[night cloak]

there's no other way.

[lean drum]

I want to change my sever

[night cloak]

country?

[feral forge]

wait for the 60days cooldown

[lean drum]

How to contact pubg mobile customer care

[night cloak]

via settings but they are not accepting server change requests

[terse knot]

@lime juniper Are these google play offers legit? Shouldnt it ll be a problem or ban? Confirm pls

[lean drum]

Ok thanks

[clear spindle]

Yes those are, @terse knot.

[winter lichen]

@night cloak it was an in-app purchase through the app store with iTunes balance

[feral forge]

contact both of the in game customer service and apple support

[terse knot]

@clear spindle I dun see ur msg as a help 😔

[clear spindle]

That won't give you a ban.

[terse knot]

but has anyone tried?😢 @clear spindle

[night cloak]

I have tried

[clear spindle]

@night cloak you may apply for the job in: https://careers.tencent.com/en-us/home.html

[night cloak]

@clear spindle thank you very much

[clear spindle]

You're welcome.

[night cloak]

@clear spindle Huh you have answer to my question? is a bug or no cuz many receive it huh

cany u reply me in privaste please

[clear spindle]

@night cloak #questions message

[night cloak]

in private

[night cloak]

How about my frickin Bronze 5?

[feral forge]

7days?

[clear spindle]

Play matches and Rank up. 🤷

[night cloak]

1 day

[feral forge]

i got 7days but i dunno why

[night cloak]

Im not going to waste my time

Can they rollback my account and make me return to gold

[feral forge]

what device u use

[night cloak]

Im just pro at the game so they ban me

iPhone X

[clear spindle]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[feral forge]

me also iphone

[night cloak]

3rd party too? @feral forge

[feral forge]

no. never.

[night cloak]

No I mean as in like what ban popup

[feral forge]

illegal operation in game

[night cloak]

Nice defense measures right there Tencent

[feral forge]

my kd was 1.3 before i got banned. played 20 matches only

[clear spindle]

#pubg-mobile.

[night cloak]

What if I use my friend's account will i get banned too?

Cause im on vc with my friend and he said just use my other account

[clear spindle]

Sharing accounts are against the ToS and will get ban.

Just create a new account.

[night cloak]

Imagine creating a guest account and starting over

[clear spindle]

Totally up to you. :3

[night cloak]

How about my popularity I wasted $500 on it.

Will be gone? and my clothes

or just my rank

[clear spindle]

Just rank.

[stuck zinc]

hello, why doesn’t support me answer, I have written more than once wherever possible, almost a month has already passed and there is still no answer

[clear spindle]

@stuck zinc

[nimble hatch]

I am getting Copyright Claims from pubg mobile theme while streaming
Why am i getting Copyright claims please tell me 🙏

[stuck zinc]

so I had access, I played and then I was denied access and many of my friends

[fresh finch]

Need help my account server changed automatically without my permission from Asia to South America plz anyone can help

[night cloak]

you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[nimble hatch]

@vagrant tulip thank you for suggestions😊

[clear spindle]

The Metro Royale is still in Beta so it could be the reason.

[stuck zinc]

so I did not use game bugs and did not sell, there were exchanges of things but this is not prohibited

[night cloak]

Trading metro items is illegal

[stuck zinc]

how can I access the mode I liked the mode and my friends and I want to play it

[stuck zinc]

I didn't trade

[night cloak]

you exchanged

[elder thorn]

-ingame: 567丨ßïn

• ID: 524489888
• Version: VN
• Time band: 9:42
• Other software: not available
• Game equipment: MOBILE
• Content: banded reasons + evidence of violation of game rules

[polar marsh]

@elder thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck zinc]

so exchange is not trade i just gave some things to my friends and some strangers

and when it will be known?

is it forbidden to share loot? what ?

[desert bay]

pls him ban

[stuck zinc]

I wrote I was told to write to you

[night cloak]

if it is verified that he is hacking he will be banned

[desert bay]

ty

[desert bay]

ok btw not hacker

but killed me

okay

[night cloak]

He will be given punishment if verified

How to chat customer service to unban like as in like can have chat ss to unban

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

Bruh hacking not allowed

[night cloak]

I can't contact customer service because bots keep responding non sense nob

[night cloak]

answer it correctly

I answered already

I told them if the anti ban banned me wrongly they need to give me UC

[clear spindle]

lol

[night cloak]

Ohhh I know why I was banned

That time I was bugging accidentally cause i laggy then maybe the noob anti cheat system thought i use hacks

[lean drum]

When will pubg India comes play store

[night cloak]

check the pinned message of this chnnel

[lean drum]

Date

[night cloak]

Read this

[lean drum]

I need pubg India releasing date

[night cloak]

We dont have any information about that

[night cloak]

it is because you are from india

[lean drum]

Yrs

Yes

How to fix this problem

[night cloak]

You cant
and i am unable to help you with it

Is it top 1000 or 500 for conq

500

[pine terrace]

I was playing to get to conqueror and the time passed and I didn't have time so I left the game to play the next day and when my account entered it was banned for no reasons, I need your help. <@&639889499718942720> <@&481161015728406538>

[polar marsh]

@pine terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rare thistle]

Im just wondering how many players spawn in solo advance mode in metro royale ?

[strange rose]

My account was hacked and I need help to recover it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strange rose.

[strange rose]

I already did that but the never answer me at some point

[fallow mason]

Please be patient . They will reply

[versed shell]

hi admin can you help me change mysg player id

[strange rose]

Conversation got stuck on same part of the history and I did provide all the info the asked for I even ask them what it's the info part that it's not matching so I can find out what they want to help me out but never answer

[fallow mason]

Do this method , it might help

[night cloak]

start a new conversation

[strange rose]

That's the part that it keeps returning to me to a detail if no matching with us, I've been 0laying since season 2

[strange rose]

Already did that

[night cloak]

the info you gave might be wrong

[trail sigil]

Hi

I am banned

[polar marsh]

@trail sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange rose]

And that's why I ask them where it's the error part like I said got stuck there

[night cloak]

Hello my account has been ban because of data connection error 10 years ban.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

👀

Hey

Need some help with kd glitch

🥲

[jade nest]

KD glitch? @night cloak

Elaborate

[night cloak]

Even if I’m doing more kills then my kd my kd’s still going down

And if i die early its like going down from 7 to 6

I have played 60 matchs and in crown

[jade nest]

The new system of KD Is actually the total number of kills /total number of matches played.Calculate that@night cloak

Its Average KD

[night cloak]

Ik that I’m not new playing since beta version

But this never happened before like this

Hello my account has been ban for not raison I dont use any hack or some glitch please I need help !

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Does that even make any sense?
You are telling KD glitch.Just calculate it yourself and check or if you can't.Just provide your stats SS ,i will calculate that if its glitched or not

[storm willow]

@strange rose delete your screenshot as it contains your personal info.

[strange rose]

Than you I forgot about it

[night cloak]

If the info is correct they will help you unlink account

[floral olive]

Wrong

[dense mist]

Vpn is safe for playing pubg

[floral olive]

I have been in contact with support alot due to my account been stolen. My social media was hacked. The hacker has unlinked my social media and linked their own. I have access through my linked email however when I try to unlink they just stop it. Support are been no use at all and I have provided everything they need but keep asking for the social media info that is currently linked.... You know, like im going to know their email etc lol

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

[strange rose]

I want to rank this season and it's unfair to wait to long for something that it wasn't my mistake, my mistake was make that stream on Facebook thats how everything started

[night cloak]

wait for Customer service to respond nothing else can be done

[jade nest]

Refer to #faq 3.19

[dense mist]

Thank you 😊

[strange rose]

That's the hackers info look

[floral olive]

Same happened to me although i had to contact Fcebook to recover my account. That was actually easier than this lol

[night cloak]

Delete it it contains personal info of someone else

[strange rose]

It's unreal

[night cloak]

@floral olive @strange rose Please move to a discussion channel

[toxic tendon]

Hi

@night cloak

[night cloak]

Need help?

[toxic tendon]

Ok

[floral olive]

Are we or are we not looking for pubgm support?

[night cloak]

try contacting the customer service again
we cant do anything from discord

[floral olive]

Im still waiting for a reply from someone from last ngiht...

So a support channel on discord cant even give advice?

[jade nest]

Only in-game Customer support can help you with account related issues.No one On discord can help you with account related issues,staffs here can only assist you.

[night cloak]

We can advise you how to contact customer service like this

[floral olive]

And assisting is telling us to go into sicussion?

discussion

[night cloak]

since you both started chatting i asked you to move to a discussion cannel

[strange rose]

I guess we ain't gonna get support, eather game support or here

[jade nest]

You aren't even asking for assistance.You were conversing with the guy who has the same issue as you.
Therefore he told you to move into conversation channel. And no need to argue any further.

[strange rose]

I came here thinking that I was Goin to get better attention like it said here

[night cloak]

only help we can give you is assist you How to contact customer service only they can do the Unlink process

[floral olive]

If you read what i put a minute ago, i'm still waiting for Rebel to reply from last night.

[slow bobcat]

Any idea when you will fix the major Desynch and Lag ? Been running 20ms and yet getting disconnected or killed on my way up stairs while enemies are outside clearly out of vision .

[floral olive]

In a nutshell, im just trying to see if anyone know how to resolve my issue

[night cloak]

Report it in #old
It will be fixed in Future updates

[slow bobcat]

Thanks @night cloak

[night cloak]

Always welcome

[strange rose]

Well I'm out thank you maybe I got my account back next year with this bad service that offers bugmobile I mean pubgmobile sorry😒

[floral olive]

I actually have a question for someone here. How do you actually find your registration date? Only reason i know mine is because i made a purchase on the very first day.

[waxen flax]

Good morning, I, have a problem that I joined to the room, but then I cant join to the room prematch and I must restart my device. It started 10 days ago and i don't know what to do. Can you help mě with this problem? My ID is: 5750903545

[jade nest]

Login in your social media-go to settings-apps and website.There you can find your registration date@floral olive

[night cloak]

Report it in #old
Include your ID

[floral olive]

So in the event you never need it. If a hacker takes over your Facebook and deletes pubg, how do you find it then?

[night cloak]

Go to your game achievements there you can find it

[jade nest]

Still you can find.There is an option to check removed apps too@floral olive

[floral olive]

Ok cool thank you. I know someone who is struggling to find it

[strange rose]

That's the registration date

[flint crow]

In the South American server, why can I never find an Advance mode match in Metro Royale?

[storm willow]

@strange rose do not share such info here, others can re-claim your account

[eager panther]

Will pubg come back to india

[strange rose]

Damn it's true I forgot about it

[night cloak]

Check The pinned message of this channel

[floral olive]

ingame or google?

[night cloak]

ingame

Ingame

[floral olive]

And do you know what hes looking for in there?

[supple lynx]

my account is ban for 10 year I don't use any hack plzz help

[polar marsh]

@supple lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Is there a way to recover a stolen PUBG account ??

@supple lynx explain how it happened

[night cloak]

Contact customer service ingame

[night cloak]

They told me we can't help with that

We cant help you with it only Customer service deals with account related issues

I paid 10,000 euros for my account

[floral olive]

Last question and im off, the reg date in achievements only shows when you linked social media, not created the account, does that matter?

different device mate. we both started around the same time in 2018..

[night cloak]

Help

You will have to contact Customer service @night cloak

[clear spindle]

The one in achievement will help you.

[floral olive]

Great thanks pal

[night cloak]

Hope your account gets unlinked

[floral olive]

You and me both... thanks all sorry to be a pain

[night cloak]

No problem

[arctic fossil]

Is it useful to replace one of the PMCO codecs?

[flint crow]

Is there a Discord set up for Metro Royale or something?

[night cloak]

use #pmco For PMCO related questions

[night cloak]

no
You face that issue due to low activity of players

[pine drift]

Hello, I have a problem please help. I changed my server to the Middle East by mistake, and I tried various ways to return it to Europe and I could not do anything. Is there a way please help

[clear spindle]

You have to wait for 60 days.

[pine drift]

I cannot do that because I play on the classification. Is there a way to communicate with an official ??

[night cloak]

Customer service Doesnt deal with Server change issue
@pine drift

[pine drift]

Well no problem

thank you

[night cloak]

Need help

[night cloak]

state your issue

[night cloak]

Mistakely i have login from other fb account and can i change fb account link

yes you have to link another social media account to your game account and ask Customer service to unlink your facebook account

[night cloak]

Btt the main issue is that from the which account i wanna link my pubg account have already link

[night cloak]

you can unlink the account from your game

I had try already btt doesn't work

[distant python]

what to do if you accidentally change the server??

[night cloak]

you have to link another social media account to your game account

[night cloak]

wait 60 days

[distant python]

cool, no other options?

[night cloak]

no

@night cloak plzz help me

[feral forge]

you need to have at least one social media account linked to your game account. so you can unlink another one

[night cloak]

I have link with gmàil account

[night cloak]

any

Can i dm u

ok

[pure frost]

@lime juniper i need some help

[night cloak]

State your issue here Dont ping error without a valid reason

[pure frost]

ok

i need some help My account has been classified since 2019 and i need some help

[polar marsh]

@pure frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[runic musk]

Now im sure my royale pass ranking progress is bugged because missions of 10 RP points and 70 RP points its not counted to me also Rp badge keep showing for me that there's a reward and when i tap on it there's nothing! Help please

[tiny prism]

My pubg account was hacked help me pls

[night cloak]

Contact customer service This might help you

[jade nest]

That RP badge thing is just a visual bug.
The temporary solution for that is to enter into RP to remove that Red marker.
And if you think that your mission points are not getting counted add all the points you got till now.I am sure you are not bad in Maths 🙂

[jagged citrus]

hello guys i got banned for 7 days without any reason ID : 5165896396

[polar marsh]

@jagged citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hazy bone]

Hello

[night cloak]

Do you need help?

[hazy bone]

@night cloak

yes

[night cloak]

State your issue

[hazy bone]

@night cloak

I have several questions, can you help me?

[night cloak]

yes

[night cloak]

?

Give them the details they want

@hazy bone

[hazy bone]

@night cloak
Well, I have an account that has 2 linking methods, and I have Facebook and Gmail, and the hacker has linked Twitter, what do I answer here?

[night cloak]

twitter

[hazy bone]

@night cloak

Hacker linked Twitter

[night cloak]

they asked that
Which account did the hacker link

[night cloak]

can you translate it to english

[hazy bone]

@night cloak

yes i know but now i will ask you

@night cloak
What is the name of the media in Gmail, where can I find it?

@night cloak

And does Facebook media name mean ID or only account name on Facebook?

[runic musk]

Yup i did and the total is 5090 and not 6000 so yeah there's a bug if you didn't believe me i can show u a video while im collecting RP missions points of 70 and 10 RP points. But only this two type of RP missions are bugged.

[night cloak]

Name on facebook

[steep lance]

Someone else has logged into my account, I cannot login, what should I do?

[night cloak]

Contact customer service

[hazy bone]

@night cloak
If he does not want the ID?

[steep lance]

they did not help

[fallow mason]

By which way you linked your account?

[hazy bone]

@night cloak

[steep lance]

email

[fallow mason]

Then no one from here can help you , Try contacting customer service

[night cloak]

gg

Thanks for updating useless server update function

*I have swited server on room section by mistake to search room ( Asaia to Europe)

then server was changed*

I also contact to customer support no repl no help gg

-It is not user fault 
+It is bug 

[night cloak]

i didnt get it
I will tell all the steps you have to do
◽ Give them your User name on Facebook It should be accurate
◽If you have made any payment With your account Give the Screen shot of your first and last payment
the screen shot should be uploaded in Imgur.com and send then the link
◽ Give them the Name you have selected on gmail and Facebook
◽ Registration date of your account
◽The name of the social media hacker linked

[steep lance]

How do I connect to customer service

[fallow mason]

Go to pubg settings , in that you will find customer service

[night cloak]

You have to wait till the cooldown end

[magic merlin]

Bruhhhh
Wtfff is wrong with this fknnn stupid trashhh game.
I survived 30 minutes with 2 kills and placed #2
And I got +0 points.
Are u fknnnn kidding me. Fkkkk this game and devs. Stupid bitchhhhhessss

[night cloak]

Lol

[fallow mason]

#old

[night cloak]

customer server never reply

[steep lance]

Which subject should I choose

[night cloak]

Click that and tell your issue

just wasting time

[night cloak]

They are not accepting server change requests

i already said

it is bug

no

they still not fix yet

not in classic \

i just switch server on room

to search room

gg

[magic merlin]

This game logic is fknnn stupid just like devs.
Stupid game.
+0
Hmm

[night cloak]

You can report it in #old include your numeric user identification

@night cloak no help

[fallow mason]

Please do report #old

[night cloak]

Patience

patience untail s18?

[magic merlin]

Bruhhhh
They don't give a fkkkk abt your problem or hackers
They're just busy in looting players by making those fkn stupid outfits
It is what it is

[night cloak]

no

they are just making for UC and outfit

lol

[magic merlin]

@night cloak they don't give a F about u man
They're busy in making new outfits 🤬

This games logic is fknnn trash

[night cloak]

rip

[fallow mason]

Patience

[magic merlin]

I wonder how devs of this game brain works
Stupid af

[night cloak]

@magic merlin Please dont use too much curse words

[celest shadow]

We're sorry to hear that happened to you, @magic merlin. Can you please share your concern in #old so that the developers can be aware of this?

[magic merlin]

@night cloak apologise
But still, they're stupid.

@celest shadow sure thanks

[celest shadow]

Thank you for your understanding and cooperation, @magic merlin.

[jade nest]

Calculate that again.Or you can send me all the points ss in my DMs i will calculate them myself

[hazy bone]

@Dark Knight#0903

@night cloak

This is my name on gmail, right?

[night cloak]

yes

[turbid anchor]

Good afternoon

How i can get Deema support?

[magic merlin]

Can someone pls tell me

You're playing Squad
You places #2
With 2 kills
Survived 30 minutes

And u got +0 points
What?? How??? What kind of sense is that ?

[hazy bone]

@night cloak

Thank you ❤❤

[cunning escarp]

Logic

[night cloak]

welcome

[celest shadow]

Hello, @night cloak. You are correct, this is a bug within the game. Can you please report the issue in #old and include your user identification in your post? We are currently collecting player details who are affected by this very issue and will provide a one-time server selection reset.

Thank you.

[night cloak]

@night cloak even i team p with asaia player and he is already leader

[magic merlin]

My Asia - Squad - TPP ranking is 4500 rn
but if I keep getting points like these. How am I gonna reach conqueror

[night cloak]

why my point is added only to europe

@celest shadow

[celest shadow]

Your rank points will be calculated and added to the server you selected, @night cloak.

[cunning escarp]

Why r u pushing conqueror

[hazy bone]

@night cloak

When I Answer Now 1- Facebook: Gmail:

like this ?

[night cloak]

[night cloak]

yes

[runic musk]

I did and yes i'll send u in DM

[night cloak]

@celest shadow tell to @night cloak he is telling it is not game bug

it is my fault

[magic merlin]

@cunning escarp from everything that I said
That's what you are asking.

[jade nest]

@cunning escarp ask that question in #pubg-mobile or #chat .Its not the place for you to ask those questions here

[night cloak]

it is a bug

[celest shadow]

I'm sure he is made aware of it now. If you could refer to my previous request, then that would be helpful to you and us.

[night cloak]

@night cloak

[magic merlin]

7 kills
#2

+5

What kind of stupid logic is that ?

[cunning escarp]

Rank?

[magic merlin]

Ace 🌟🌟🌟

[night cloak]

@celest shadow only game id is enough?

[cunning escarp]

Do u know how points are allotted

[night cloak]

in #old

[magic merlin]

This game suxxxxxxx

[celest shadow]

Yes, that would be sufficient but if you could provide the following details then it would be helpful data as well, @night cloak:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[magic merlin]

@cunning escarp u explain

[night cloak]

if i post , will u send to my mail to change back server link?

[cunning escarp]

Why r u playing it then👁️👁️

[cunning escarp]

Idk that’s why I’m asking u

U said it doesn’t make sense

[celest shadow]

The server selection reset will be done in batches, which means this will take some time to process. Hope you understand.

[night cloak]

zzz

it mean you have to wait 60 days

zzz

[magic merlin]

I've spent a lot in this game that's why
Been playing since S1

[night cloak]

thanks for help gg

[chrome kiln]

can you help me account was hacked

[celest shadow]

Could be earlier if you provide your user identification in #old.

[cunning escarp]

Bruh

[night cloak]

@celest shadow nope but i contact to Customer support

[celest shadow]

Further conversations can be taken to the discussion channels, @cunning escarp and @magic merlin: #chat or #pubg-mobile.

[night cloak]

no reply

[cunning escarp]

Ok

[jade nest]

@magic merlin Indulging in More fights and getting real people kills,and also support, healing, survival time matters for rating points so try to play more with your own squad and have high level support and try to win the games.The camping and surviving won't be giving much points.
I hope you make it into conqueror.i have pushed myself i know the pain of the push.

@cunning escarp Move into discussion channel.And stop being rude

[cunning escarp]

👁️👄👁️

[celest shadow]

It will require some time for the customer service to respond to your support ticket as well since they receive a large number of support requests every day.

You should contact the customer service in the game for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @chrome kiln.

[night cloak]

@celest shadow i dun think so they will not reply

i try to contact to customer support before

for other problem

i forgot it

they never reply

just ask email and

nth happen

[celest shadow]

Sometimes you may need to send another message as a kind reminder if it takes too long for you, @night cloak.

[magic merlin]

Like I said
They don't care about your problems

They're busy in making those stupid s outfits

[night cloak]

agree

it look like time to play other game

gg

[sudden hound]

I got banned for no reason ...why 😭😭😭

[polar marsh]

@sudden hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal wasp]

Why can't I get this rewards after reaching max lvl?

[night cloak]

restart the game and try

[night cloak]

it is also bug

@tidal wasp may be you can collect tomorrow

i also face it

a few days ago

It is a visual glitch Restarting the game might solve it

nope solve

[tidal wasp]

Restarting worked

[night cloak]

not work for me

glad it worked @tidal wasp

[tidal wasp]

But I could still collect other stuff and purchase stuff on the shop

It was only this event

[clear spindle]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team, @robust siren.

[robust siren]

🙂

[vestal igloo]

Are some promo codes active

[clear spindle]

Look out for them on official posts and images, and use http://pubgmobile.com/redeem/global to redeem those.

[night cloak]

Can somebody help me accept the cookies?

[vestal igloo]

Can I get uc for free or only for real money

[clear spindle]

Only for real money.

Do you have Facebook application installed, @night cloak??

[night cloak]

i do it

no more help

[vestal igloo]

I have a pmgc outfit for limited time how can I get permanent

[jade nest]

You can accept the cookies by opening that in chrome or any other browser or in FB App
Or try changing your DNS And logging again

[night cloak]

i accept the cookies thanks.

[jade nest]

By opening the PMGC Premium crates in Crates section which ofc costs UC

[vestal igloo]

😩

Can you pls bring the mp7 in game

[night cloak]

Hello everyone my friend is ban for nothing how can he retake his account? @polar marsh

[celest shadow]

Hello, please refer to FAQ 2.12 in #faq for further information regarding account suspensions, you can refer your friend to this.

[alpine flower]

#old leave a feedback there

[dapper forum]

I am unable to open my game it's saying server busy and area restricted

@celest shadow

[alpine flower]

hmmm your country may have banned it
where are you from?

[dapper forum]

@alpine flower from uk

[alpine flower]

ok i dont know if this will work
but try changing the dns

[dapper forum]

I play in iPad pro

5th gen

[spare pond]

@polar marsh my friends account got banned for no reason can you re verify it. He even tried the claim file button. His id-529525638

[polar marsh]

@spare pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper forum]

Pls help

[night cloak]

State your issue

[dapper forum]

I am unable to open my game it's saying server busy and area restricted

[night cloak]

Are. u from india bychance?

[dapper forum]

No

[night cloak]

Where are you from?

[dapper forum]

Uk

[alpine flower]

i said try changing the DNS

[dapper forum]

Ok

[night cloak]

I am from asia and my game server is europe and when i team up with a friend whos game server is asia and he is the leader and how the ping will be . It shows the europe ping or asia ping

[alpine flower]

you will have leaders server ping
asia ping for you

[fallow zealot]

احتاج مساعده

[alpine flower]

@fallow zealot english please

[night cloak]

I am suddenly getting europe ping and shows server not responding when close encounters

[celest shadow]

You may try using a DNS or contact your Internet service provider for further assistance in this regard, @dapper forum.

[fallow zealot]

I have a PUBG account that has converted to a Vietnamese version, and if I don't open the account in the Vietnamese version, please help me

[alpine flower]

sorry you cant go back to global version with the same account now

[night cloak]

Help bro

[fallow zealot]

Why am I not logged into the Vietnamese version and the account is my right level 64 Arujj help

[celest shadow]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[fallow zealot]

I live in Iraq. I did not log in to the Vietnamese version. I was playing the world version and he took me out of it suddenly

[alpine flower]

you mean a third person logged into vietnamese version? contact in game customer support then (may help or may not)

[celest shadow]

If the leader of your party has his/her server selected on Asia, you will be playing on an Asian server.

[fallow zealot]

I tried and they asked me for ID and account name, but no response

[night cloak]

Be patient, refer to subpoint 5.4 on #faq

[slate flare]

There is the arctic helmet skin, but how to get him permanent?

[fallow mason]

By creare opening mostly

[slate flare]

thx

[fallow zealot]

😪

[fallow mason]

Welcome

[pliant raft]

cant purchase uc..

[fallow mason]

From where you try to purchase?

[fresh finch]

UID 5109259324
Device iPad 7gen
WiFi Jio fiber
Country india
My server automatically changed from Asia to south America need help plz

[night cloak]

Room bug? Contact customer service

[fresh finch]

Done no response

[fallow mason]

unfortunately you have to wait 60 days

[night cloak]

Be patient, refer to subpoint 5.4 on #faq

[pliant raft]

in game..?

[fallow mason]

Try from midasbuy

[pliant raft]

hm ok

[night cloak]

How to complete the weekly rp crate achievement the create is not available right now

[fallow mason]

Alright

[fresh finch]

It’s also not collecting rp points of time

[fallow mason]

No its not available.

[fallow mason]

Try re-installing

[fresh finch]

Ok

[fallow mason]

Alright

[night cloak]

Why server stoped in the game a moment ago?!

Also it didn’t show i played a game

I waste 30 minutes for none result🤦🏻‍♂️

How do i unlink my Google play games from pubg

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

?

[clear spindle]

You can remove it from in game settings, make sure it has been linked for more than 21 days and possible only if you have linked with two social media accounts, @night cloak Refer #faq 2.5 for more.

[cold lodge]

My social media account was hacked .that is linked with pubg. That hacker access my pubg account with it

[night cloak]

Internet speed 1.2mb down 200kbps up
stable Ms 40-60 any solutions?

[urban comet]

I have a problem when I activate anti-aliasing and save the settings, when I exit from the settings and enter again I find it inactive
My device iPad 7

[clear spindle]

@urban comet Please refer this: #news message

@night cloak refer #faq 4.5

@cold lodge contact in game customer service.

[night cloak]

No

[cold lodge]

I contacted with them but they didn't reply

[clear spindle]

Why no

[clear spindle]

Only they could help you with the account related issues. Refer this:

https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

[night cloak]

its not the storage

i have over 80gig of free space

[night cloak]

Btw my main account got banned just because i logged in on a emulator is that normal

[cold lodge]

They asked some details. I send the details to them .then they didn't reply

[night cloak]

the emulator is owned by tencent to clarify

i got it on my laptop

:)

[clear spindle]

Thats on KR ??

[clear spindle]

They'll get back to you after investigating the issue.

[night cloak]

it is ok to lose a 3 year progress :D

[night cloak]

im curently using my Kr acc

[hallow gulch]

rock meant the korean version?

[clear spindle]

Yeah RIP my keyboard.

[night cloak]

the bot said i broke the rules by logging in

[clear spindle]

We only provide assistance for the Global version of the game.

[night cloak]

how i suppsed to know its bad

[night cloak]

my account is in global

why would i do that lmao

[hallow gulch]

rock got this, me is smol member

[night cloak]

skins?

i need to download the resource?

[clear spindle]

The one you shared is KR.

[night cloak]

yes thats not my main account

My main (used to be) is named Nanashi
the second a is cyrillic

[clear spindle]

What exactly is the issue in Global version of the game?

[night cloak]

My main global.acc got banned because i logged in on a emulator that is owned by tencent it says that i used plugged ins

I mean yes im.on a Laptop

a smartphone

not*

Recovering it would make my day even though i think.its kinda.hopeless now

remembering it makes me lost.even more hope to the devs

[clear spindle]

Reinstall the emulator and download from http://gameloop.com/ and for the appeal refer #faq 2.12

[night cloak]

done it

bot says it was a 3rd party app

emu im using is gameloops

🤡

It was your antivirus playing games with you

[night cloak]

Ok

[calm bluff]

Hello i got banned with out violate the regulations

[polar marsh]

@calm bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

any help?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[rich escarp]

Peace be upon you. I play the game of Peggy from Season 3, and until now I have opened thousands of boxes, but I did not get For something special, please help me and thank you

[night cloak]

i dont use emulator mainly

[clear spindle]

Reinstallation guide: #emulator-support message

[night cloak]

cant english because im stupid

i already reinstall the emulator

what next other than file a claim

[clear spindle]

It is based on luck. ;)

Only File claim is the only option.

[night cloak]

yay i can kiss that acc bye bye

now cri tiem

[clear spindle]

It's not gone forever. :)

[night cloak]

it is 🤡

[trail sigil]

@clear spindle bro why was i mute

Can you tell

[night cloak]

its been 7 months since i file the claim

[rich escarp]

Based on luck, but the game does not give me good luck 😡

[clear spindle]

Answered you in DMs.

[trail sigil]

Yes

I saw

[night cloak]

So the bots are just gonna pull a dad to my acc?

[clear spindle]

Your feedbacks are welcomed in #old.

Kindly refer #faq 2.12 @night cloak we won't be able to assist you with account suspension.

@iron plume use #activities.

[night cloak]

Yeah its time to shed the tears

[fresh finch]

Bro done but no difference

[tardy crescent]

Hello staffs,

I am going to ask a silly question. But it's not a silly question.

Can I get PUBG MOBILE's Official characters images like this?

Now you will tell that search in Google/Chrome. Yes, I searched. But they're no resolution and all are not from PUBG MOBILE. Most of the are from PUBG (PC)...

So if you help me to get this?

[dreamy nebula]

i've been trying for a days to change my graphic setting in android pubg mobile but it doesn't change , I tried to change it from Balanced to smooth but it didn't changed plz help me

[glossy sable]

These two characters are original PUBG characters, so they are the same in PUBG PC/Console.

[tardy crescent]

Oh! Can I get drive link / photos please?

[glossy sable]

You can find them easily on Google.

[tardy crescent]

Searched but 95% are low resolution

Visual are not clear

[clear spindle]

Could you try doing a Routine repair and Restore Default Settings from Repair which can be found in the login page and make sure to disable the Auto-adjust graphics from the graphics settings.

Use the advanced search settings, @tardy crescent.