questions

[night cloak]

@gilded shell Could you share your most recent career record screenshot?

[sick shale]

A display bug, Check your achievement points from your profile or achievements ranking, @glass kelp.

[glass kelp]

Ok

[gilded shell]

Nothing helped

[sick shale]

@gilded shell Restart the game try again, If your account is unranked that might be due to a suspicious activity in the account, Contact customer service for further assistance!

[gilded shell]

They are not answering

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gilded shell.

[jade nest]

@gilded shell Provide this

[gilded shell]

Why ?

[jade nest]

Because you are having issues and an screenshot of your career Result will help us understand the problem more clearly @gilded shell

[remote monolith]

If hair physics exist in lobby, does it exist in game as well?

Your hair will sway when your body moves

[fallow mason]

#old

[jade nest]

Depends on the graphics you choose .and if the hair has animation then yes,it will move ingame too

[remote monolith]

Oh really, which graphic for in game?

[jade nest]

Most likely the HD graphics which gives more details of textures and animation

[remote monolith]

I mean like, i can see my hair sways when previewing in shop menu but not in game

And i use smooth

Kinda weird but okay

[safe plaza]

I don't think it matters because I use smooth graphics and my hair moves in lobby and in battle

[remote monolith]

Hm

Okay

[jade nest]

^^^

[slender coral]

I am getting parameter error 1 while linking phone number in pakistan

Pls mention me while answering

[gilded shell]

I play all my games in live stream !

Anyone can help guys ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gilded shell.

[clever ember]

hello IPAD VIEW ban? yes no?

[sick shale]

Any modification of game files is against terms of service and will lead to a ban, Yes.

[polar marsh]

@glass kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dry sigil]

Hello, unfortunately the common server switching problem happened to me accidentally. How can I solve this? This season I was growing ranks, I'd be glad if you helped me be a victim

[feral forge]

did you change your server recently in settings? or it happened in custom room?

[fallow mason]

Unfortunately You cant change before 60 Days.

[upbeat saffron]

My little brother accidentally changed my pubg account server asia to north america now it’s locked for 60days and my points are going to north america tpp squad . Please help anyone?

[onyx cairn]

Account sharing violates the terms of services, please be more carefully.

[hallow gulch]

Might not be shared on a different device however borrowed or played on the same one.

[hallow gulch]

Regarding this matter, I'm afraid i can't assist you. Though give it a shot and text customer support but i doubt it'll be helpful

[teal orchid]

I’m sure this is room change bug in pubg , I didn’t change my server when I entered into room match my server got changes automatically with my confirmation , I don’t know why player should get affect for the pubg bugs!! @onyx cairn room change bug is real . Please look into it in priority !!!

[fallow mason]

Your feedbacks are welcomed #old

[hallow gulch]

It is, and it's been reported quite a lot in #old , personally i play a lot of rooms in all servers yet I've never encountered such.

[clever ember]

hello pubg download memupley aplikacion pubg mobile bann?

[golden kelp]

when will PMGC OnePlus giveaway results came ???

@vital sluice

[limber spear]

Is Midasbuy a trusted store and can i purchase UC from there safely?

[fallow mason]

it is a third party site that is supported by the PUBG Corporation. So yes

[jade nest]

Yes,you can

[tepid oasis]

I pushing rank in asia, crown V till morning, abi game on ki tou server khd hi middle hogya hai :/ admin?

[fallow mason]

English Only.@tepid oasis

[tepid oasis]

Bro i pushing rank in asia, my rank crown V till morning, i open game rightnow, server changed to middle east :/

[fallow mason]

Please contact in Game Customer Service.

[ionic panther]

hi how are you i need hlep please

I try to use my code and it didn’t work so I tried to reset password again it’s says parameter error 2123
These no codes send to my mail what shoud i do ?

[fallow mason]

Kindly Contact In game Customer Service

[ionic panther]

how i can do that

[oak canyon]

Middle server

[woven cedar]

Hi @sick shale, supposedly when you buy this #media, you get a shiny RP badge, right? In my case it didn't work! So did I just spent 300UC on nothing?

[fallow mason]

Refer #faq 5.3

[feral forge]

so if this is the first season you purchased for this ez mission license. you will get the first rp icon. then next season rp18 you can purchase for it with 150uc. and the icon will be upgraded to the second one...and so on

you will get your shiny badge when u purchase for it for the third time

[woven cedar]

This's actually fraud

But thnx @feral forge, for explaining.

[static orchid]

help

[feral forge]

please state your issue

[fallow mason]

yes?

[static orchid]

мне запрещено играть в метро рояль

[feral forge]

english only

[tepid oasis]

Anyone face automatic server change issue?

[static orchid]

I am not allowed to play in the metro Royal

[feral forge]

did you do anything which lead to this? from custom room?

[static orchid]

?

can you help me ?

[fallow mason]

Can you provide a screenshot

[woven cedar]

Sorry for the ping, @feral forge. But I wanna make sure, so when I purchase the next season Se-18 this license card will still have its effect? I don't have to buy it once again, right?

[jade nest]

By any chance did you pick the black card from any enemy's crates in metro royale?

[static orchid]

I killed a player and a lot of emails fell out of it, and now I'm banned, what should I do?

[tepid oasis]

No, i play classic in morning even in asia, just login again and sever change to middle

[feral forge]

right. after the third season and so on. you can enjoy the perks for free

[jade nest]

Can you plz report that issue in #old with your id,device,wifi/cellular,region

[tender oracle]

Hello i have a problem with my gyroscope

[sick shale]

@static orchid Refer to subpoint 2.12 in #faq if your account is banned and don't repeat questions regarding suspended accounts please.

[tender oracle]

Can someone help me please

[fallow mason]

@tender oracle State your issue

[tender oracle]

I have a video but idk if I can sent to this channel

[fallow mason]

Try to send it

[feral forge]

@tepid oasis it could be a bug. please report it in #old and also you should contact the in-game customer service

[tender oracle]

OK I go to sent it now

[static orchid]

so how do I solve my question then? no one can help

[tender oracle]

@fallow mason here is it

[velvet swallow]

Normally you just restart the game and it fixes

[tender oracle]

I already do it 2 times but nothing

[velvet swallow]

Since you’re on Android you can clear the game cache too

If that Doesn’t work then idk

[tender oracle]

OK Ill try to clear cache files

Thanks for the help

[tepid oasis]

Ingame service not giving me satisfy answer

[feral forge]

only the in game customer service can assist you with account related issues

[tepid oasis]

It give me this answer!

Thank you for reaching out to the PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support Team.

To ensure that you experience less network lag and have a stable and better gaming environment, players are currently unable to switch servers at will. As per new settings, you will be allowed to select the server once on your game account. This will not impact matching with your friends, you can still team up and play with your friends in one team. Also, the server selection restrictions will not increase the time taken to find the match. Please be rest assured that our team have been monitoring the time taken for matching and have been working on more improvement so players can have the best gaming experience.

The option to select the server is not available for a guest account, we recommend to link your game account to a social account for a better gaming experience.

We are sorry for the inconvenience you may encounter, please do not hesitate to contact us if you have any other questions or issues.

We hope you continue to enjoy PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE.

[feral forge]

@tepid oasis as for now. server change in custom room is the only known bug.

[tepid oasis]

Yes i joined one custom room that is in middle, so how can i fix this now?

[tepid oasis]

Is this affect my pmco matches?

[feral forge]

then you should edit your message in #old and mention about that you joined custom room too. also include your in-game ID. and try to contact again the customer service cause only they can help you.

[onyx cairn]

You will play in the server with the lowest latency for your PMCO region.

[tepid oasis]

My region is asia, will this affect?

[onyx cairn]

It's not having any affect to usual classic matches and settings.

[tepid oasis]

Customer service give same answer again and again

[tepid oasis]

👍

[night cloak]

In iPhone why cant we login with Twitter using the iPhone twitter app?

We have to manually enter login details again and again for switching accounts

[feral forge]

keep trying. only they can assist you with account related issues. or you will have to wait for the cooldown.

[raven sentinel]

Someone can help me the thing with gyroscope?

its not working

[crude escarp]

What could be the problem?
Device: huawei p30
Celluar
Eu server

[honest slate]

Hello, i cant find any option to request from friend for RP

is it removed or changed to somewhere else?

[sick shale]

Click on the gift icon from RP page, @honest slate.

[night cloak]

@sick shale Hi, where can I report someone that has an inappropriate profile picture in PUBGM?

[honest slate]

there's no icon, thats the issue. my friend cant request me for that.

[sick shale]

Where did you download the game?

[sick shale]

Report system in-game or contact customer service

[honest slate]

from the website gameloop.com

[sick shale]

You need download it from Play Store/App store.

[honest slate]

im on emulator

[sick shale]

I don't think you can do it on Emulator, Try asking in #emulator-support or Purchase your friend UC/RP Elite pack from (https://www.pubgmobile.com/pay)

[storm flume]

You can now access #emulator-chat and #emulator-support, @honest slate. Revert this at any time by sending .emulator in #481204134859505684.

[honest slate]

yeah we cant buy it from emulator

[mortal pond]

I posted this in #old and was told this isn’t a bug (I assumed it was- sorry, my bad! Hopefully this is the correct channel to post it in?)

I have been playing a lot of war mode arcade matches in an effort to get the ‘Fun times’ achievements. I have played at least 50 war matches, but they’re not being counted in the achievement. War mode is in the arcade menu, and I don’t see any disclaimers saying that war mode doesn’t count toward arcade matches. When I play a quick match or sniper mode it adds to the tally, but for some reason the war matches are not being counted. Any help would be greatly appreciated. Thanks!

▫️ Numeric User Identification: 5822362627
▫️ Device: iPhone 8+
▫️ Wi-Fi/Cellular: Wifi
▫️ Country: USA

[honest slate]

but i also tried with phone

my friend cant find the gift icon and he plays on phone

[coral verge]

Hello

[honest slate]

do you think vpn is needed for that?

[night cloak]

Vpn is bad

Against tos i think

[honest slate]

if i play the game

not in lobby

[sick shale]

@mortal pond

[night cloak]

But pubg still need use network/internet connection, after pubg server can detect @honest slate

[coral verge]

There’s a hacker that logged in my pubg account and linked his email to my pubg account, how can I unlink/remove his email? I still have the access to the account through my Facebook account and my Twitter account, but he keeps logging in with his email and cursing me in my profile and I want him out!! Please help I’ve contacted you through the app but still heard nothing back💔

[sick shale]

Maybe he didn't download the game from Play store or App store, And we don't recommend to use VPN.

[honest slate]

@torpid quail is he right? i thought you can use it in lobby, its bad if you play the game with it.

[honest slate]

Um they downloaded it from playstore, im sure.

[torpid quail]

dont use VPN while u are logged in ,it is strictly against game's rules and may lead your game account to a suspension

[honest slate]

in case of keymapping?

[torpid quail]

All pubgm keymapping issues have been solved.
!make sure u use HD resources in your game
if u are still having the issue , u must be playing the game in a restricted area or the game is restricted by the ISP , in thic case we are totally unable to provide further support .

[honest slate]

!For the people who are having keymapping issue in PUBGM , please try launching the game once with VPN on , dont play just login and close after some time (Dont play the game with VPN turned on , it may suspend your account , so just login) , connecting to germany with windscribe VPN will be the best
-this method maybe harmful to your account , so its not suggested anymore

i remember this

Anyway leave it, we are going off from topic. Thanks Cranky

[honest slate]

shall i ask them in feedback bug?

[coral verge]

@sick shale

[sick shale]

You need to contact customer service, @coral verge.

[coral verge]

In pubg mobile? Because I already did but didn’t get a response yet!

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @coral verge.

[gilded shell]

I contacted the in game support and no one answered

[honest slate]

You need to report very carefully, select the right options. i reported few things twice, i got their reply in 2 days.

[gilded shell]

Can someone help me to reach the voice support

[coral verge]

It’s been more than 3 days and nothing yet.. this hacker keeps logging in he used bad language in my profile so people could see and think it’s me! And he also deleted all my friends and added his friends and was playing while I wasn’t in the account! How long am I supposed to wait it’s stressing me out😭😭 @storm flume @sick shale @honest slate

[night cloak]

Customer service ingame takes time, look up in settings

[coral verge]

I mean by nothing yet is that I contacted customer service but heard nothing yet

And some people told me that I’m never getting it back since now he linked his personal email to my account is that true?

[short dew]

anyone support available ?

[honest slate]

yes its true, but i suggest you next time do link your account of social media with your mob number. i have done same and im very safe

[honest slate]

?

[coral verge]

So I’m never getting my account back?!!

[mortal pond]

Oh okay thanks I didn’t see that. Is there any particular reason why it’s excluded? That seems like kind of a strange caveat haha

[shy mist]

Suggest people to secure their account with authenticator man! That's the only way ur account will be safe guys

[coral verge]

I still can log in through Twitter and Facebook but he has the email

[honest slate]

um yes. look where did you made a mistake.

[coral verge]

I have access to it and I have the evidence that it’s my account! I just need pubg to unlink his email!

[night cloak]

@coral verge if u want play pubg - create new account for pubg and dont break rules anymore, good luck.

[honest slate]

Only in-game support can help you, if you're lucky. They will ask for evidences, other than that. its a rip for your acc

[coral verge]

I didn’t break any rules

[coral verge]

I have the evidence and i want to contact them

[night cloak]

@coral verge read everything in #faq ?

[coral verge]

Yes

[short dew]

please any support available contact me asap

[fallow mason]

Plaese State your issue

[short dew]

my friend got banned while playing emu gameloop

[polar marsh]

@short dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modest mauve]

server change

[night cloak]

@modest mauve wait 60 days

[stuck cradle]

What happened to Ultra HD? It’s broken??

[fringe thistle]

My account have problem how can fix it

?

[modest mauve]

😫 😫 😫

[undone yoke]

My account was stolen and Facebook was connected, can you help me please

@elfin canopy My account was stolen and Facebook was connected, can you help me please

[night cloak]

how do they make them unban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@undone yoke try ingame customer service from options

how do they make them unban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone yoke]

They ban my account and I have deposited a large amount of money I need to get the account @lime juniper

[polar marsh]

@undone yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Please contact Facebook customer support and get access to your Facebook account if you do not have it.
Use this link to contact Facebook customer support: https://www.facebook.com/help.

[fringe thistle]

My account have problem how can fix it

@elfin canopy

[elfin canopy]

What is the problem with your account, @fringe thistle?

[mighty hound]

Recently I'm trying to login my pubg account but it's showing your pubg account banned for violating policy's even I didn't break any kind of pubg rules Please fix it as soon as possible
Name: S2 ROMEO
Character I'd: 5575810176

[polar marsh]

@mighty hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe thistle]

When I get us pubg company take all for no reason so do you whats wrong with it @elfin canopy

[polar marsh]

@fringe thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone yoke]

Facebook account not stolen Facebook is connected to my account directly

[coral verge]

@elfin canopy

[elfin canopy]

What do you mean?

[elfin canopy]

Then what is the issue?

[elfin canopy]

Hello Bonnie!
You will have to contact in-game customer service for it and provide them the required details, they will help you.

[coral verge]

I did contact them and gave the evidence but didn’t get a response

[undone yoke]

After I removed my Facebook link with twitter connected to my account, someone connected facebook to my account without my knowledge and banned my account and I want to remove all links from the account.

[elfin canopy]

Please wait for their response, @coral verge, or contact them again.

[elfin canopy]

That is not possible without being able to log into the account.

[undone yoke]

I don't know how it got to the account, but my account was logged in at once and facebook was connected at once, please or do you do your best

[vivid sand]

We want m762 gun skin plz in royal pass season 18 plzzz

[dawn finch]

Please fix anti-aliasing. Me and many other people have problem with it

[zealous turret]

its disabled rn for ios@dawn finch

as far as ik

[dawn finch]

I have android

@zealous turret

[zealous turret]

hmmm which device

and which graphic settings

[dawn finch]

S20 5g smooth extreme

[zealous turret]

lol I got same phone and see no issues

hmmm

idk

[dawn finch]

I have like that after small update I think 20mb 4 days ago

[zealous turret]

hmm idk man that's odd

kr or gl or vng or Taiwan

[mortal apex]

@dawn finch It will be fixed soon!

[dawn finch]

👍

[hollow vale]

@night cloak @Nyeko

Hey Bro, I am from Pakistan and content creator (PUBG Mobile) as well. Is there any news regarding Pakistani official PUBG mobile servers ?

[left canopy]

Hey! I want help

[night cloak]

@left canopy State your issue.

[night cloak]

There is no current information on this keep an eye on the regional server's news channels for latest updates.

[left canopy]

@night cloak Hello...My account has been banned for 10 year due to violation of rules.I did not violation any rules so please unban my account.I am PUBG Player of SEASON  and i am very fairly playing this game. So please help me and UNBAN my account.
Thank you PUBG team.

PUBG ID : 5341585076
Nickname : CutebutPsyco

[polar marsh]

@left canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow vale]

@night cloak can you please ping me or guide me towards regional server's news channel

[onyx cairn]

Check #735483472432594994 3.1

[sweet pike]

Hi I am not sure if this is the right place for my issue so if it’s not I’m sorry . So I was paying in metro the game just started , I was looting a box in the house when I get stuck between a wall and the lootbox , by the way this is not the first time so I set there trying everything I could I even had my teammates throw Grenades to knock me nothing worked so I logged out and everything all my Equipment , guns, attachments all of it was gone what can I do how to get it back , does anyone know what to do plz let me know

[ionic iris]

Do you get banned for using IPAD VIEW App ?

[raven sentinel]

?

[sick shale]

@raven sentinel Report the issue in #old please

[sick shale]

Modification of game files is against terms of service and may lead to suspend your account.

[median stirrup]

No one has helped me yet, my brothers, why don't you answer me?

[raven sentinel]

@sick shale look dm please

[median stirrup]

@sick shale

[feral forge]

@median stirrup metro royale isnt available for all players yet....it's still in beta, you wont be able to play it if you arent invite by the game yet. soon it will be available to all users.

[median stirrup]

@feral forge My friend and I have been playing it since the beginning of the first season of Metro, but after a while I became facing this problem

[feral forge]

is there a specific spot where you get stuck everytime?

[median stirrup]

@feral forge I had never encountered this problem before and I was playing the Royal Metro without problems

[feral forge]

if it shows you a message saying that you arent invited then thats the given reason for now. you may still report it in #old

[feral forge]

please check #7354834724325949943.1 if you havent yet

[feral forge]

you may suggest it in #old

[primal garden]

Why i have low damage 30 shot to kill the enemies 30ms

Remove 90 fps or bring for all pls

[opal nimbus]

Hello! I want a sensibility for scoop for iPhone 12 Pro and Pro Max please 🙏🏼🙏🏼

[primal garden]

I am getting nock by 6 bullet enemies 30 shot

[night cloak]

You mean sensitivity?

[feral forge]

you may ask it in #pubg-mobile

[quartz blade]

How do I contact customer service in the event that I send them my problem, and I have not yet been answered about this problem

[gray shale]

Whether the Config file for low end devices is legal ?? or it will give B@##**

[sick shale]

It's against terms of service and will lead to suspend your account.

[gray shale]

Ok i just want to know about it

[normal sigil]

They are not gonna answer you my friends

I have lost my account with more than 1.500USD and they don't even answer you

[slate frost]

Hello 👋🏼

I want to know if someone can help I want to unlinked my email from pubg account any help or support ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @slate frost.

[slate frost]

I tried they answer me only auto reply , any help or guidance how can I send my msg ?

[night cloak]

why？

[sacred hawk]

My Account was hacked ID 5155655046

[wild bronze]

Hey guys, i’m ace rank 292 since yesterday 10pm, and im not conq yet. Why that?

[sick shale]

@wild bronze At 00:20 UTC, 20 minutes left.

[wild bronze]

@sick shale cheers

[burnt spire]

I need help my server changed while playing in a room. My ID 5304446826

[feral forge]

in #old please. also try to contact with the in game customer service for further assist!

[night cloak]

Report on #old , that bug is going known and going to be fixed by the developers soon.

[slender roost]

Thx you PUBG 🤣😂

[night cloak]

huh if you dont need support #chat

[tacit pasture]

Hi i was looking to play in room in south America server
After that my orgenal server is changed to south America without any warning .

My orgnal server is erupe (ping 90ms).

My ping now in south like (300 ms ).

I cant play in this ping and i have to wait 60 days to chang it again i will miss new season.

Please help my to chang the serve and fix this problem with room server chang.

My id is 5272029303

[night cloak]

Refer to my message above.

[slender roost]

@night cloak tell them to make more desync

[hardy basalt]

hey can anybody help me to claim pubg mobile account i got ban with any reason please its an humble request

[polar marsh]

@hardy basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

alo suporte kd minhas key resgatei e n chegou na minha conta

traduz ae

english only

[humble cradle]

My personal account on Facebook was hacked and I spoke with Facebook support in order to recover my account and no answer came from the support, and I spoke with pubg mobile support in order to cancel the link and the thief has been canceling the link to my account and I cannot connect to my account What should I do

Is my mother's account retrieved with all account information and shipping bills?

[night cloak]

If both were hacked, contact facebook customer support and pubg cs too.

[blazing smelt]

I was banned Because Hacker hacked my I’d and banned my iD

[polar marsh]

@blazing smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary holly]

مرحبا

[storm flume]

Please do not use languages other than English, @weary holly. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil kayak]

Is it allowed to let other people use your account

[humble cradle]

I spoke to pubg mobile and no response

[sonic gazelle]

My account got banned for 15 days (dont know why) but in ban records it's showing account status normal but i cant login please help

[polar marsh]

@sonic gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary holly]

Hello, how do you connect an e-mail to PUBG, but I find the mail activation number in an e-mail

[night cloak]

Be patient.

[night cloak]

Settings > Basic > Email Linked

[weary holly]

Yeah

[night cloak]

Then, can i know what exactly you're asking?

[weary holly]

Lots of actions were taken quickly! Try again later.

[night cloak]

Please try again later then

[weary holly]

I cannot enter an email in my father's account. Unlink Twitter and link it to an email

[night cloak]

Hi, I need help I have logged in from my Global PUBG account on the Vietnamese version and cannot return to the Global version Hope you can help me I want to play with my account on PUBG Global
ID: 523532783
Thank you

[lime nexus]

Different versions cause such problems well reach to in game support they will help you

[night cloak]

The game support does not answer, there are no responses, and I want to restore my account to the global version

😫

[clear spindle]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[lime nexus]

Ohhh dear

[clear spindle]

Refer this: https://support.google.com/youtube/answer/57407?co=GENIE.Platform%3DDesktop&hl=en @late pecan

[late pecan]

link report

[storm flume]

Hello, @late pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[late pecan]

thanks bro

[lime nexus]

Hey why did you delete my comment i wanna know cuz my account has hacked and i cant login to the game already raised an issue via in game support and waiting for their response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lime nexus.

[night cloak]

Is it possible later that I can log in from my account in the global version?

[blazing smelt]

@lime nexus you will be replied bro

[night cloak]

@clear spindle Is it possible later that I can log in from my account in the global version?

[clear spindle]

Nope you have to create a new account in global.

[blazing smelt]

@night cloak explain properly what happened

[night cloak]

@blazing smelt Hi, I need I have logged in from my Global PUBG account on the Vietnamese version and cannot return to the Global version Hope you can help me I want to play with my account on PUBG Global

[late pecan]

done !

[zealous turret]

@night cloak no way to return account sorry bro

[native storm]

My friend invited me for a Room match but it was in middle east server, I didn't noticed that. And I exited without Playing but my server got locked. I was rank pushing in Asia server.. Please fix this issue TEAM PUBG and Change my server to Asia Back.

◻️ Numeric user ID : 5128044917
◻️Device : Huawei P20 pro
◻️ Wi-fi/Cellular : Cellular
◻️ Country : Turkey

[clear spindle]

Please report it in #old, @native storm.

[crude wind]

Hi, someone hacked my account and is using it. I discovered it when my name was changed, my region was set to Saudi Arabia and my server went from NA to EU. Is there anyway u can help me? Already changed my linked accounts passwords and set the 2 step authent

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @crude wind.

[crude wind]

Already did so, but no solution was given

[clear spindle]

Only they could help you with account related issues. Try contacting again.

[crude wind]

Hmmm, do u know how I got hacked?

[clear spindle]

I do not.

[crude wind]

Cause all my accounts are fine, its PUBG the only one affected

Well, thnx ill give it a try

[late pecan]

@clear spindle I there link for Korean version ?

[clear spindle]

Link for ??

[late pecan]

discord. or any thing to can report

[clear spindle]

Report them via in game.

[late pecan]

Korean join with global

so that not my problem

[clear spindle]

You can try reporting via http://cheater-report.pubgm.cc/

[late pecan]

is done

I got banned in 3 char and I'm not cheating

[polar marsh]

@late pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring sierra]

Hello! Is there any way to get back items lost in Metro Royale due to bad connection?

[tired dune]

i can't play with 5 finger in the same time

also anti aliasing not work

my device : iphone x / ios 14.4

I can play with 4 fingers at the same time and there is no problem, and sometimes I do not find a problem by pressing 5 or 6 fingers together and no problem occurs, but after 5 minutes or less it becomes impossible to press 5 fingers together

[clear spindle]

Unfortunately no.

@tired dune Refer this: #news message

[spring sierra]

Hello mate, u can try playing with 3 fingers, but it's a little difficult if you usually play with 4-5 fingers

[tired dune]

@clear spindle i know about anti aliasing

but i can't pressing 5 finger

[clear spindle]

@storm willow ^^

[tired dune]

this not a solution i play 6 finger For over a year

This problem became after the last update

Is pubg already aware of this problem?

@clear spindle

[spring sierra]

Okay, thanks sir!

[clear spindle]

Please report it in #old, @tired dune.

[crude wind]

Gonna give a report about my account situation, already discovered the intruder. The main problem was my google account, taking away the account access to Pubg Mobile will fix the issue, plus changing ur password and setting 2FA up. Hope this helps!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, .

[pure ridge]

I bought RP this season. But even though my ranking is high, my name does not show up at the start of the game along with other high ranked RP players names. My ID: 5160264658.

[violet crater]

@polar marsh Hello, I’m actually wondering what is this title mean? It’s my first time I see it. Also, if its possible how to achieve it ?

[jade nest]

Make sure this option is enabled in your settings

[jade nest]

That title is limited to Pubgm KR users.That title is not available in pubgm global version

[violet crater]

Thank you ❤️

[tawny wigeon]

Please fix me server it is been 10 days. 😢😭

[viral crescent]

Why can't join solo or duo on LD PLAYER and i can't join to sanhok map and vekinde and mirimar

[radiant locust]

Ummm my game crashed and it deleted my whole metro royal inventory that I had equipped please help

[jade nest]

Report in #old with id, device, WiFi/cellular,Region

[uneven goblet]

7 months ago I had redeemed 5000 many from the bonus challenge but I did not get that

[jade nest]

Which country? @uneven goblet

[uneven goblet]

India

[jade nest]

Can't help you since the game is banned there

[summer bluff]

Hi I need help anyone can help me please? It’s important

[uneven goblet]

Have I agree that the time was very busy with my feet. Help

[viral crescent]

@sacred hawk contact with me i can help you

[uneven goblet]

??? @jade nest

[jade nest]

@uneven goblet already told you the game is currently banned in India.So i can't help you.
You can refer to pinned message of this channel

[jade nest]

You need to elaborate your issue to get help

[night cloak]

No, you can't help with hacked account and also dont do support through dms so we can see what's going on.
@sacred hawk contact customer service in game for assistance.

[summer bluff]

I linked my account for Pubg in email link but when i am requesting new password the verification code not delivered to my account. And it is show me parameter error

[old umbra]

Hi, is there anyone here to help me? My account was banned when I entered the 40th ranking on the Middle East server and I am an honest player

[polar marsh]

@old umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Kindly keep trying that later.Email linking is still in beta phase therefore it has some issues.You can provide your feedback in #old with id, Device,wifi/cellular, Region

[summer bluff]

I have do that many times also. And it didn’t worked

[onyx dagger]

There might be some issues, @summer bluff. Feel free to share your Feedbacks about this in #old.

[summer bluff]

Thanks i will state my issue there

[onyx dagger]

Alright then. No worries.

[coral verge]

I can’t contact the customer service with my problem, please help!

[night cloak]

@silver crag Hey, I saw your message on #old , it shouldn't be there
Contact customer service for assistance.
@coral verge Wait for their response.

[silver crag]

How do I contact customer service

[night cloak]

Refer to subpoint 5.3 on #faq

[coral verge]

I didn’t get the response for my problem for a few days now, and when I tried to report a new one, just in case I filed the past one wrongly, I had no response and it’s been a whole day now! @night cloak

[night cloak]

It can take up to several weeks, you need to be patient. Refer to subpoint 5.4 on #faq .

[silver crag]

Can I talk to you if a few minutes?

[night cloak]

Yea go ahead

[summer bluff]

I have stated my issue in feedback pugs when they will reply to me

[night cloak]

You are not guranteed to get a response, but the team checks all feedbacks players give.

[summer bluff]

Oh my god it is important to me!

[night cloak]

Try again later then

[delicate wren]

@lime juniper

[night cloak]

you need Help?

[delicate wren]

Yes :(

[night cloak]

Dont ping error without a valid reason

[night cloak]

sate your issue

[delicate wren]

It's important
My account has been hacked and the hacker linked an email to it(which I don't have access to)
And he threatens to ban my account.
I tried customer service but I don't remember the date I made the account in order to unlink the email address

[night cloak]

@lime juniper ** please add me i want to talk with you **

[night cloak]

To get registration date open settings of the social media you used to create account
in settings you can find apps and websites you will get registration date there

[night cloak]

One second, with what issue?

[delicate wren]

But I unlinked the twitter that was linked to it when I made the account

I still have my google play games account that is linked to it but I dont know how to check when the account was made on play games

[astral anvil]

There is a tutorial on youtube in how to check when you gave access to pubg to your google play account and any app in general

[night cloak]

Look up for achievements ingame almost there your time of registration

[delicate wren]

Thank you

[delicate wren]

And how do I send a screenshot of payment to customer service?

[night cloak]

upload it in imgur.com and send them as link

[delicate wren]

Does it normally take 60 days for the agents to view the case?

[night cloak]

Upto 60 days

[delicate wren]

Ohh :(

[minor cloak]

When will we receive mail from pubg for split 2021

[night cloak]

Use #pmco For this question

[clever wharf]

i cannot recieve pubg link email for resetting password

[thorny pumice]

Please I need your help , I have the same problem, I can’t receive my code for resetting my password

[night cloak]

You can report it in #old
the email feature is in beta stage Report like this
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@clever wharf @thorny pumice

[woven igloo]

Hi

[night cloak]

yes?

[coral verge]

Hello
I wanted to unlink email from my pubg account because a hacker got in my account and linked his email, and I contacted the customer service several days ago and this was the response.. so there is really no solution now?! I can show evidence that it is my account and all I want is to get my account back by unlinking the email! How is that not possible?! I still have access to my pubg account but so as the hacker as he now can login with his email! Please help me and tell me there’s hope😭😭

[night cloak]

You cant unlink Email from your account @coral verge it is clearly mentioned by customer service

[coral verge]

Yes but that is really not fair! I have my two social media accounts linked and have every evidence that this is my account! Why is it not possible to unlink an email!!

[night cloak]

is the email yours

[coral verge]

No as I said it’s the hacker’s email

Please help me I want my account back

[night cloak]

Email unlink feature will be available in Future update

[coral verge]

Really?! So there’s hope🥺🥺?

When will that be?

[night cloak]

No information about that

[rough latch]

Is there a way to get a acc that hook up with Facebook and the facebook acc name got changed and the name was alreay taken and i dont have the picture is there a way to get the account back bc the acc is from ss6

And now i cant connect to the account

[night cloak]

At moment you can make new account and everything put into your email, link well , and never mention email, password to anyone and u wont lose.

[silent sorrel]

Hey dark how long does it take pubg to solve most issues ? just wondering

[night cloak]

no info about that they will solve it as fast as they can

[silent sorrel]

alright thanks

[night cloak]

@fiery coral against tos

[fiery coral]

what?

[night cloak]

selling and buying of account is against TOS of PUBG mobile

Meant u will be banned

[fiery coral]

Ok sory i am new and i not know

[fallow mason]

Its okay dont try repeating it.

[rough latch]

I just want my account back it got the play 1000 matchs cloth

[night cloak]

Dont do it
And tell others not to do it if you find any

[rough latch]

there is no way from getting a old account back???

[celest shadow]

Did you link your PUBG MOBILE account with a social media account, @rough latch?

[rough latch]

The old account i only link it with Facebook

[night cloak]

If u can keep patience, maybe you will get back or never@rough latch

[rough latch]

Bc i thought that it can only hook up to 1 account

[fiery coral]

Are you have facebook@rough latch

[rough latch]

Yes but not the same one bc i dont have the picture

[fiery coral]

Only conect

Go pubg sey facebook and meil

[celest shadow]

If you still have access to the linked Facebook account, then all you need to do is login via Facebook in the game, @rough latch.

[rough latch]

And if you search it you cant even found it bc the name is the same as someone else

[rough latch]

Idk how to do

[celest shadow]

Someone stole your Facebook account, @rough latch?

[rough latch]

@celest shadow no my mum try to change the Facebook name and it was already taken

[night cloak]

@rough latch for facebook login u must know email and password, this way u connect to game with old account

[whole yoke]

all jokes aside are they going to take the M1 out of the pubg mobile

way to powerful

no bs

[rough latch]

@night cloak i dont know that it hook up to email or not

My mum make the fackbook

[night cloak]

@rough latch then your mum know, ask her

[celest shadow]

In that case, you will need to tell your parent that you need the Facebook account credentials to log into your PUBG MOBILE account, @rough latch. All you need is one login.

[rough latch]

She make it for a long time and she have 5-6 different fackbook account

Cant

Bc you need the facebook pfp to login

And i dont have it bc the picture is from like 5 years ago

[coral verge]

This hacker is trying to band my account forever!!!!! Please anyone help me what do I do?😭

[celest shadow]

You do not need the same profile picture to log into your game account, @rough latch. Since you mentioned that your mother has multiple Facebook accounts, let her know that you need to check all the Facebook accounts to see which one is linked to your PUBG MOBILE account.

To do this, you will need to navigate to:

1. Facebook account's settings
2. Then select Apps and Websites
3. Then select Logged in with Facebook
4. Check if PUBG MOBILE is connected to the account.

[rough latch]

There is only 1 Facebook account that link to the pubg a d the face book isnt log in ableand she frogot that she link it with gmail or not

[coral verge]

@celest shadow

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

We recommend you to contact the customer service immediately in the game for further assistance. You should also check if any of your linked social media accounts are compromised and secure it by changing your passwords and enabling two-factor authentication.

[celest shadow]

First, find out which Facebook account is linked to your PUBG MOBILE account. You will need to ask her permission to do this.

[coral verge]

This is why I am trying so hard to unlink his email before anything could happen! All of my social media are secured now and only me has the access to them.. it’s just the email that been linked only several days ago that I want to unlink! And I’m trying to unlink it asap before I get banned from this hackers actions!!

[night cloak]

@coral verge it was clearly mentioned by the customer service that you cant unlink email

[celest shadow]

Unfortunately, you cannot unlink your e-mail or phone number on your own. You should instead let the customer service know that an unauthorised person has linked their e-mail to your PUBG MOBILE account and see if they can help you with it.

[coral verge]

Isn’t there any special cases that you could unlink the email for? Because if I waited for the update that will make this possible my account may end up banned then because of this hacker!

[celest shadow]

Such an option is not available in the game. Try contacting the customer service again and let them know that a hacker has linked their e-mail to your PUBG MOBILE account.

[night cloak]

please dont ask it here

this channel is for PUBG Mobile support

[tawdry marsh]

I need to login pubg chinese

With this we chat Or qq account

[night cloak]

this channel is for PUBG Mobile Global version support

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tawdry marsh.

[marsh sage]

Is using Ī this for giving space in pubg mobile name allowed?

[fallow mason]

Yes

[celest shadow]

If you are able to type in the letter or special character into the rename card field, then it is allowed.

[violet spruce]

what things are fix in 2mb today ingame update ?

[marsh sage]

Yes, I can't find that letter in my keyboard. So, I copy paste that letter in the rename card. I will give you a youtube video link in your DM. If you see that you will understand

[celest shadow]

I am aware what the letter does, no worries. Some keyboards has the letter, and some does not.

[marsh sage]

Ok, Thanks.

[frank pike]

@celest shadow my anti-aliasing feature doesn’t work anymore since the update .. I’ve tried reinstalling but it didn’t fix my issue .. how can I fix this?

[marsh sage]

Currently it is disabled.

[frank pike]

Until when?

[celest shadow]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[frank pike]

Ok thank you

[modest sorrel]

Using dns is safe

[mortal apex]

@modest sorrel Yes,it is.

[frozen steppe]

Hacker is doing this to my account

Tell me how to unlink 3rd linked mail

[warm pilot]

what's the min age to play pubg?.... 12yrs?

[tawdry needle]

today pubg mobile is release in india

???

[warm pilot]

in playstore

min yrs

how much?

[marsh sage]

You can't unlink now. It is impossible. Try contacing in game CS.

[warm pilot]

@marsh sage where u from?

[frozen steppe]

Give me cs mail to contact

[marsh sage]

Please move to #chat for unnecessary talking.

[warm pilot]

ok

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @frozen steppe.

[marsh sage]

Huh? Go to CS from ingame(PUBG MOBILE)

[mortal apex]

Contact the Customer Server in-game from Login Page or go to Settings,then Basic and then bottom on the left,u will see the Customer Service option. @frozen steppe

[marsh sage]

What is that data transfer outside eea and delete account. I don't have that option.

[frozen steppe]

Can I switch my global account to pubg korean account?

[clear spindle]

No, @frozen steppe.

Rules for account that are created in European region, @marsh sage.

[native storm]

My friend invited me for a Room match but it was in middle east server, I didn't noticed that. And I exited without Playing but my server got locked. I was rank pushing in Asia server.. Please fix this issue TEAM PUBG and Change my server to Asia Back.

◻️ Numeric user ID : 5128044917
◻️Device : Huawei P20 pro
◻️ Wi-fi/Cellular : Cellular
◻️ Country : Turkey

[frozen steppe]

Require valid uid means?

Everytime i try to link my number this appears

[undone yoke]

I have the same problem, can you tell me if you find out

[celest shadow]

Try inputting your entire number in the Mobile number field.

[frozen steppe]

Still same

I receive code and everything

But then this ‘requires valid uid’ popup

[pale swift]

Antialiasing are fixed thanks to everyone ❤️❤️

[celest shadow]

I'm not sure the cause of the issue, @frozen steppe. Feel free to report this in #old and contact the customer service for further assistance.

[modest sorrel]

Is dns app is. Safe

[jade nest]

Yes,you can use DNS changer but don't use the Warp+ thing as it turns into vpn@modest sorrel

[modest sorrel]

Thanks

[celest shadow]

Feel free to share this in #old!

[opal ravine]

isn't there any way to get a rename card apart form buying from shop or attaining 10th level ?

[uneven pumice]

@lime juniper i need help

[celest shadow]

No other known way to obtain Rename Cards other than the two methods you mentioned.

[celest shadow]

How can we help you?

[opal ravine]

rename card i think should be more accessible now ...
hope pubg remedy to the situation ...

[low cape]

Can anyone help. It doesnt work on emulator.

[wide nova]

My freind account got hack How to Block the hacker

*have proof

[storm flume]

You can now access #emulator-chat and #emulator-support, @low cape. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@low cape Ask in #emulator-support

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wide nova.

[wide nova]

Ok

[warm ibex]

Hello..... I have a problem in achievements that if I do the achievement it does not finish I have this problem in two achievements the first one is gravity artist and the second one is connection butterfly can I get help please??

[queen finch]

Really? On ios still can’t enable anti aliasing

[low cape]

@sick shale No one replied.

[sick shale]

Be patient please

[low cape]

Ok

[night cloak]

will paraoh suit again return in pubg??

[feral forge]

do you mean graffiti artist? for graffiti artist you will need to stick 10 stickers in each of the classic maps except for livik. and for connection butterfly you need 120 in game friends in your friend list in order to complete it. are you sure you had already done these achievement but not shown as completed yet?

[feral forge]

we dont have information about it. feel free to suggest it in #old

[limber spear]

Is there still a discount for First time Prime Plus subs for this season?

[late crown]

Why ?

I do not hack or hack clamp why I get banned

[polar marsh]

@late crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

huh what discount

[limber spear]

50% discount for the first month of Primeplus. Used to be a thing. Is is still?

[night cloak]

No.

On my first time of purchase I still paid $9.99

[barren brook]

@late crown u got same as me

[iron basin]

What is pubgm server IP,my ISP needs it for packet re routing.

[polar marsh]

@barren brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

Please anyone help me

[night cloak]

i has registered for pmco, registration has also ended and today my account got banned for no reason, i have never used 3rd party apps or gadgets while playing game. please help !!!!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

This is an information we do not have here on Discord. You can contact the customer service in the game for further assistance.

[iron basin]

How can i contact CS for that??,@celest shadow there are only bots

@lime juniper can you help me

[warm ibex]

Yes in connection butterfly when I add and friend it don't be counted it is stucked on 61 friends and gravity artist is stuck on 6 in erangel but the others are finished

[celest shadow]

They are FAQ bots, which you need to answer to be connected to the proper customer service representative that can help with your issue.

[iron basin]

@celest shadow a guide will be helpful

[feral forge]

you can report it in #old. also contact the in game customer service to report the issue.

[celest shadow]

If you are unable to reach the customer service in the game, feel free to send them an e-mail in regards to your inquiry:

[e-mail]

[arctic fossil]

What do I do next

Can anyone help me

[jade nest]

You have to wait till your matches start..thats it

[arctic fossil]

OK
How do you enter the Roman?

He says, "Put Pmco into the game."

[jade nest]

From Bottom of main menu

Provide an ss of your main menu

[arctic fossil]

Where

[celest shadow]

You have been answered in #pmco, @arctic fossil.

[keen pasture]

Yesterday, I went in Al Fatih when I took the tire. On the second day the company band for 10 years
I am not a cheat, I swear to God

[polar marsh]

@keen pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic fossil]

Well where is this

[jade nest]

The place to enter in the room will be available on the match day..it might be visible to you from 31st jan.@arctic fossil

[arctic fossil]

OK thank

I'm sorry for your trouble

Thanks 👋🖤

[unkempt kestrel]

Hello ,
I dont its a glitch or something else.
In Royal pass there are 70 Rp points for specific minutes survival .
And those who have EZ licence should get 1.1 times means 77 rp points .
I have EZ license but i only get 70 rp points every time. ☹️
Character id :- 551246559

[jade nest]

Can you provide the ss of your total rp points

[urban cedar]

What should I do if I was killed by two people allied in solo mode,. All games they play duo in solo mode ?!??!

[ivory cave]

Hello

[jade nest]

Report them in-game for teaming

[jade nest]

State your issue if you need help..else move to #chat or #pubg-mobile

[ivory cave]

My account in PUBG was hacked and an email was linked. I sent for support, and I did not get a response from 7 in the morning, and no response came to me, and the big problem is that when I enter the game the intruder gets me out

Do we have this that there is manipulation?

[wet oracle]

Hello PUBG MOBILE I want a solution to the problem of the game constantly exit

[jade nest]

Contact in-game customer support. Only they can assist you with account related issues.
@ivory cave

[jade nest]

Clear Cache of your game and restart your device

[steel wing]

I have a friend who once exits PUBG the friends get deleted

[wet oracle]

@jade nest I did, however this problem occurs constantly and I deleted the game and downloaded it again, but there is no solution for that

@jade nest I made a factory reset of the phone and solved the problem for a short time, then came back again

[jade nest]

Refer to #faq 4.7 @wet oracle

[ivory cave]

I told you from 7 in the morning, I haven't got any response, does that make sense?

[wet oracle]

@jade nest Please explain

[jade nest]

Refer to #faq 5.4

[jade nest]

Explain what?...click on this blue text #faq and read point number 4.7

[supple coral]

I was doing tdm room with my friend and he got glitched in a roof in tdm. After I killed him the pubg cheat system banned me for 10 years... I spent a lot of money on my account I would never cheat how do I get unbanned

[polar marsh]

@supple coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen sluice]

I have a problem while logging into the game it says account have been logged in with newer version but my game is updated

[jade nest]

Contact in-game customer support

[night cloak]

I've been banned from pubg mobile without violating any of the rules for 10 years straight. I've been playing pubg from 2 years and wasted alot of time and money on the game. Pls unban me Or do something I don't know, just help me out I m very sad, I was trying to make it my career in future I played many scrims and customs to practice,help me out please, it's not my fault please do something please help me please

[wet oracle]

@jade nest I did everything written and there is 100 GB empty. I scanned the game and the phone has a high capacity, I don’t know why the game comes out

[night cloak]

😭🙏

[jade nest]

Can i know your device name?

[robust siren]

@jade nest Sir He @fallen sluice tried to contact with them but no reply or solution from them

[fallen sluice]

@NiFFirG I have contacted but they don't response

[night cloak]

Be patient.

[wet oracle]

@jade nest Poco x3

[jade nest]

You downloaded the game from play store?

[night cloak]

I've been banned from pubg mobile without violating any of the rules for 10 years straight. I've been playing pubg from 2 years and wasted alot of time and money on the game. Pls unban me Or do something I don't know, just help me out I m very sad, I was trying to make it my career in future I played many scrims and customs to practice,help me out please, it's not my fault please do something please help me please

[night cloak]

Stop it

[jade nest]

@night cloak refer to #faq 2.12

[wet oracle]

@jade nest Already it was unloaded from the official store

[robust siren]

Its been Almost 4/5days.. He's one of My Crew member on PMCO 2021.. Please have a look at him & help him to get rid of this problem ASAP.. Cz he needs To practice with us for PMCO.! @jade nest

[night cloak]

But why have I been banned without any violation of policies @jade nest @night cloak

[turbid anchor]

Good evening i want to change the linked email for PUBGM , what can i do to change the email.

Appreciate your support and feedback

[night cloak]

😡😡

Contact customer support

@night cloak I did

Then wait.

😡

Stop spamming go to #chat .

[robust siren]

@night cloak He Didn't get any reply from them! He Tried

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

No one on discord can help with account related issues mate.Only in-game customer support can help you with your account related issues.

[night cloak]

You cant as of now try contact customer support.

[wet oracle]

@jade nest Already it was unloaded from the official store

[jade nest]

Are you from india?@wet oracle

[wet oracle]

@jade nest Is it possible because when creating the account I chose Europe while I live in Egypt?

[turbid anchor]

If i contact them is there any possibility to change the email?

[robust siren]

Can I Have The official link of PUBM mobile global version?

[night cloak]

Yep.

[wet oracle]

@jade nest I am from Egypt

[night cloak]

Check the pins!

[jade nest]

For once try installing the game from the link pinned in this channel. @wet oracle
And if after this your game keeps on crashing feel free to provide your feedback in #old with your id, device,wifi/data, region

[magic current]

please help me ! my account was blocked today for 10 years! I don’t understand why? I did not use cheats nor did anything to break the rules of the game! please, please return my account character number 5634508009 (mrGLADIATOR ツ)

[polar marsh]

@magic current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel wing]

Anyone???

[turbid anchor]

??

[wet oracle]

@jade nest Sorry, I'm new to Discord, can you come to me by link?

[night cloak]

Yes, @turbid anchor

possibility not guranteed

[jade nest]

@wet oracle check your DMs

[steel wing]

Hellllllllooooo????

[jade nest]

@steel wing Can you elaborate that?

[steel wing]

Like when he gets in the game hes good

When he exits the game the friends get deleted

[jade nest]

That sounds to be only happening with him.Ask him to report in #old With his id, device,wifi/cellular, region

[steel wing]

Can I do it for him?

[jade nest]

Yes,sure

[steel wing]

Thanks.

Region like the country?@jade nest

[jade nest]

Yes sir

[steel wing]

Aight

What exactly with WIFI?

Like what do I have to write about it

[jade nest]

If He plays on wifi-then name of the isp and if he plays on data then again the name of provider
You can also leave it as wifi /data only

[steel wing]

Ok got it.

[steel wing]

Ok

[stuck summit]

Hello dear sir

Sir , Im trying to delete an old pubg mobile account and disconnect it from my Facebook and my google account. I created a guest account and kept playing with it so eventually I connected it with my Twitter account and thats why I dont need my old account anymore. How can I permenantly delete it from Facebook and google play?

[jade nest]

Do you have delete account option in your settings-Basic page?

[stuck summit]

Yes I did but when I try to link my new account to google play it says that there is another character linked to this email

[fallow mason]

From facebook and google play itself you can permanently delete.

[jade nest]

What social media do you want to link in your new account?from the prev account

[stuck summit]

My old account is linked to my facebook and google play.
I dont want this account anymore so I want to delete it so I can link my new character instead

[fallow mason]

Refer my above message. to permanently delete.

[sick shale]

@stuck summit Use the unlinking option from settings, Refer to subpoint 2.5 in #faq for further information!

You can use the social media account once you have unlinked it.

[stuck summit]

@sick shale I tried to do that but it keeps opening my old account everytime I press on facebook or google play

[proper tulip]

Is there other way to change my server i changed it accidentally

[sick shale]

It takes 7 days to unlink it, @stuck summit.

[sick shale]

Nope, You should wait for the cooldown period to be over.

[sage fractal]

Nice game

[stuck summit]

@sick shale Aha so I have to wait 7 days before trying to link it to another character?

[storm flume]

Hello, @sage fractal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

Yes, As I told you refer to subpoint 2.5 in #faq for further information!

[stuck summit]

Many thanks mate @sick shale

[sick shale]

Yw

[quaint aurora]

..
hi anyone have a solution to remove the Gmail account from pubg

[sage fractal]

Trash game

Rubbish game

Actual trash

[fallow mason]

You mean mail or Google play Games?

[sage fractal]

Not even kidding

What is this glitch?

I have to lose a tournament match due to glitch?

Wow

Nice

[fallow mason]

Report your feedback #old

[sage fractal]

Thank you pubg

[quaint aurora]

@fallow mason mail

[sick shale]

Email login method is still in beta and unlinking it isn't possible at the moment, Contact customer service for further assistance.

[quaint aurora]

OK there was a method to turn off the email

To cant anyone login with gmail

@sick shale

[sick shale]

Contact customer service please, @quaint aurora. Or a better solution is to contact Google support and recover your Gmail

[quaint aurora]

OK thx bro

[rancid sky]

السلام عليكم
أود الإبلاغ عن هاكر

[storm flume]

Please do not use languages other than English, @rancid sky. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rancid sky]

Hello
I want to report an account from a cheater

[storm flume]

Hello, @rancid sky!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[viral patrol]

Hello guys

Our team have a problem in pmco
We register 5 players of our team but 2 of them lost their accounts what can we do ? We need to change our rooster is it possible?

[fierce magnet]

I got a ban notice recently which I think is a mistake because I haven't used anything or acted such which would break the rules of user agreement.

[polar marsh]

@fierce magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

try to ask in #pmco

[viral patrol]

I am always use GFX tools but didn't got ban yet

[storm flume]

Use of unauthorized third-party software or methods, @viral patrol, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[feral forge]

oh whats your ID?

[viral patrol]

Is it possible to change roosters in pmco ?

[fallow mason]

#pmco

[celest shadow]

Please use #pmco for further assistance.

[wintry storm]

Not able to collect Metro honor points. 🤔 🤔

[gray shale]

Why My Account unlocking time has been postponed?? Need help
InGame ID :- 5122550231
Sever - Asia

[lime juniper]

Could you please provide some more information on how you encountered this issue?

[polar marsh]

@gray shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jovial wolf]

Why is vikendi actually removed from competitive scenario ?

[coral matrix]

hi i cant see change country this me pubg mobile how fix please. @thin halo @sick shale

[jade nest]

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it

Therefore you cannot change your region in-game

[autumn cape]

I registered my team for PMCO on 13th January ,but still haven't received any mail from PUBGM. Need help!!!

[coral matrix]

@jade nest i cant see customer service option hide and 3 month before i change country

[jade nest]

Provide an ss of your settings menu@coral matrix

[coral matrix]

@jade nest this option hide in settings I cant see contry and region Let me send picture

[jade nest]

Screenshot please

[coral matrix]

@jade nest

[jade nest]

As I mentioned,
The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it

Therefore you don't have the option to Change your region.It's due to European laws.@coral matrix

[coral matrix]

@jade nest theres no other way ?

[jade nest]

^^ read this

You can make a new account if you want to change your region.
Nothing can be done in that account

[coral matrix]

@jade nest ok bro thanks

[jade nest]

You are welcome

[night cloak]

I need help regarding the recent popularity changes in pubg mobile

[fallow mason]

Please state your issue

[night cloak]

Can we send popularity to our main account using other accounts which are level 20+ ?

[jade nest]

@night cloak kindly read that in #news

[night cloak]

@jade nest i did not understand the exact requirements, that's why i am asking here🤦🏼

@jade nest hello griffin, when will the crew function come back? any clue?

[jade nest]

@night cloak Read this point.

[jade nest]

In the 1.3.0 update

[night cloak]

@jade nest what if we have already done in the past?
Will they take them back🙄

[night cloak]

hmm thanks.

[jade nest]

Anything can happen.So better avoid using it @night cloak

[night cloak]

I am not using anything, i was sending popularity from my small accounts to my big account

Will that be a problem in the future?

[fallow mason]

in which update?

[night cloak]

This update i sent like 10k popularity, before this i might've sent a bit more

[jade nest]

Those popularity will be revoked @night cloak and your account might be at risk.
Please avoid such things in future

[celest shadow]

Try to avoid performing such actions now, @night cloak.

[night cloak]

Oh kk, but its unfair cuz they never said anything about that in the past

Hi guys. I need technical support, where should I write?

[blazing smelt]

In game support

Go in setting near logout you will see costumer service

[night cloak]

I can't get in touch there, just the bot responds with prepared answers

[jade nest]

@night cloak Can i know your issue?

[night cloak]

I hate that foolish bot too, a real nuisance

Bye, meet you all later
Anyway thanks for helping😇

[blazing smelt]

Try contact us

[night cloak]

The fact is that on my device the microphones are located in such a way that they overlap very easily, which makes me inaudible. I bought quality tws earbuds

however, the phone microphones are still used, and there is no switch option in the settings

@blazing smelt sure, when i have an issue in future ❤️

[blazing smelt]

Wlcm bro ❤️

[night cloak]

my friend says that he uses exactly the microphones of the tws headphones, which he specially checked by blocking the microphones of the phone

[jade nest]

That seems to be your device issue not in-game issue.Can you plz ask this question to your phone support?@night cloak

Or if you want me to help you,come in #pubg-mobile
This channel is reserved for in-game support questions.@night cloak

[tidal isle]

How to join pmco matches plz i have registered and i got a mail in -game but no option coming to join matches

[blazing smelt]

#pmco

@tidal isle

[plain lark]

My account has been hacked Is anyone helping me please

[night cloak]

Contact customer service in-game.

• No one here can help you with those type of issues because they are not affiliated with the one in-game.

[burnt spire]

I tried looking I couldn’t find section like that

[feral forge]

section refers to?

[burnt spire]

Topic

[feral forge]

have you posted your issue in #old along with your in-game ID? they are currently collecting details of players who had their server changed due to the custom room bug. it might take sometimes for them to resolve the issue

[burnt spire]

Oh okay no I haven’t i will do that rn. @feral forge

[agile quartz]

Where do i report recharge issue

[feral forge]

report it in in-game customer service.

[hollow hedge]

Did you make that further explanation of the mission pass thing? @celest shadow

[celest shadow]

No longer needed, @hollow hedge. You can refer to this instead:

▫️ https://youtu.be/mX-xvslBtV0

[hollow hedge]

@celest shadow this helped, thanks

[naive island]

Grr, three short of finishing this achievement and PUBGM pull the elite crates from RP.

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text it will come back soon.

[naive island]

Great!

[wooden hemlock]

my friend's pubgm acc got stolen (connected with fb). is there any chances of getting back?

[night cloak]

contact customer service

[wooden hemlock]

pubgm should have 2-factor authentication like phone number or secondary gmail

[night cloak]

social media have it us better to use it

[vast mauve]

Is 1.1.1.1 vpn safe to play pubg ??

[night cloak]

phone number link feature is available but without giving login id and password it impossible to login to pubg account or the guy who stole it should be a highly professional hacker

@vast mauve vpn is against tos or account will be banned

[robust siren]

@vital sluice Sir I need Some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust siren. Remember to read through #faq before asking questions in the support channels.

[robust siren]

Sir, I can't able to login to my pubg mobile account.. Its showing that um using a older version but I have the latest version updated in my device.. I tried with other Id's it worked but it's not working with my this id.

Kindly Check this screenshot which I have submitted.

& My account is not logged in another device.

I tried To contact with game management team several times but they Didn't give any response to my problem or appeal...

Please Fix This Problem ASAP.. Um requesting to u guyx.

I Have PMCO matches upcoming.. I need to practice with my crew :(

Its a humble request please fix this problem..

My Game Id : 5829722413

[clear spindle]

Contact in game customer service from the login page.

Only they could help you with account related issues.

[robust siren]

I did.. but didn’t get anything helpful

@clear spindle I have PMCO matches upcoming 🙂

[clear spindle]

But nothing we Discord staffs could help you with. 🤷

[robust siren]

okay 🙂

[tender mural]

i need support speak Arbic

[clear spindle]

You can join the MENA server, link can be found in #735483472432594994 sub point 3.1, @tender mural.

[robust siren]

@clear spindle

No reply from them :(

[clear spindle]

Patience.

[robust siren]

Its been 4days 🙂

[clear spindle]

Start a new conversation if they haven't contacted you within 2 days.

Meanwhile make sure your social media accounts are safe.

[nocturne basin]

I.m noot hack 😭 😭 😭 😭

[clear spindle]

@nocturne basin ??

[silent sorrel]

@clear spindle Do you know why when trying to log in it says parameter error 2123 ?

Via email

[clear spindle]

@nocturne basin you can add upto a total of 4 attachment.

[nocturne basin]

Me AcMy account was banned and I swore that I did not activate any kind of hacker

[polar marsh]

@nocturne basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

We're aware of it, @silent sorrel meanwhile please report it in #old with
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[tender oracle]

Hello @sand path can you help me for the issue I was have 1 week ago... When I was change by mistake my server and I was sent report but nothing happend and I will miss this season because of the lagging and high ping.. Sorry for tag you but I need help by a mod for this

[steady sequoia]

henlo.. daily check. did they fix the hdr issue alrd in pubgm?

[robust siren]

ok

[clear spindle]

@tender oracle It may take a week or two for your issue to be resolved so please be patient.

No information about that please keep an eye on in game, @steady sequoia.

[tender oracle]

@clear spindle OK then I will wait more i already wait one week by the way...

[carmine sierra]

Help me please

[polar marsh]

@carmine sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean drum]

Please change my pubg server

[clear spindle]

You can change it from in game settings.

[lean drum]

I all ready change it

Please help me😭😭

[clear spindle]

Then you can change it after the cooldown.

[lean drum]

How?

[clear spindle]

After 60 days.

[lean drum]

No..

I want change before 60 days

Please any ideas

[clear spindle]

Only option is to wait.

[lean drum]

Oh no I miss this season Ace tier😭😭😭

[obtuse quail]

I dont have county button in basic settings
How i fix it?

[vast mauve]

Can we use DNS changer and play pubg ....will i get banned for it ?

[vast mauve]

Like 1.1.1.1

[iron basin]

Hello,RP missions with shaking hands sign are not giving extra points,i just did a mission all my friends having royal pass,but i was rewarded with 75 RP points in the result screen

[feral forge]

yes. it is legal to use DNS

[clear spindle]

If you've created an account in European region then it will not be showing in your account due to the EEA Rules.

[clear spindle]

Please report it in #old with
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[obtuse quail]

@clear spindle how can i change it to Africa region?

[obtuse quail]

How i change it to Africa region?

[clear spindle]

Unfortunately you cannot do that on the current account.

[obtuse quail]

How can i change my accout from Europe region to Africa!
Any steps!

[clear spindle]

As you do not have the option to change region you cannot change it to Africa.

[unkempt kestrel]

@jade nest I got 77 points today only ( for completing 600& 700min survival ) . Before that till 500min I didn't got those points .
Today I collected these by opening season challenge .
As you can see if I would have got 77 points for every time I would have got (7×7=49) extra points.
That means last digit of my total rp points would be 9.

[jade nest]

@unkempt kestrel

Ah okk

Let me explain

[jade nest]

If You have completed all the 75 and 125 points RP mission then just check its 3rd week and the if you add up all the points of the odd rp points...the last digit will be 5 and with the season time you are receiving the points which sums up to something with 9 at the end.(Adding the 1.1 bonus) now add it yourself
5+9=4 last digit

As you can see you already have that exact last digit

You are receiving the bonus too.its just not showing that you are getting the extra points...but it is getting added up

I hope this explains your doubt

You can add all the points and check yourself too

[unkempt kestrel]

@jade nest thanks ❤️

[jade nest]

You are welcome

[minor sparrow]

when playing tdm match cursor automatically goes down, especially when firing.

[storm flume]

You can now access #emulator-chat and #emulator-support, @minor sparrow. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

i get this for 3 times but no one takes action against the hacker and he keeps playing from my profile after i take so much time to write to them and they do nothing? What can I do ?Hi Soldier,

Thank you for replying back to us.

We understand your concern regarding the hacked account.

Please help us with the correct date of game registration to investigate out further

We apologize for the delay in our response as we are dealing with a large number of player inquiries. We really appreciate your patience and understanding.

We look forward to your response.

Best regards,

Abraham M.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[clear spindle]

Please provide them the registration date of your account which can be found in the settings of your linked social media account.

[night cloak]

I give them

[still flume]

Help me

My friend changed Server when i took a break from my phone for a while to Eu

I was ranking in South America currently Conqueror

[celest shadow]

How unfortunate, @still flume. Sadly, you will need to wait 60 days before being able to switch to another server.

You should be very careful next time.

[night cloak]

I dont get the help from y guys

[still flume]

But now im ranking Middle East not even Eu

It show different servers its not even Eu @celest shadow

Middle East later KrJp

Observe the screenshots

[night cloak]

@night cloak put more evidences, sure they will help you

[still flume]

Atleast help me with me matching Middle east @celest shadow

Ill prefer Eu

Since im on it now

Not Middle east

Because as you can see my server is Europe now

But im matching in middle East

And im team leader

[hallow gulch]

have you played a room on eu ?

[still flume]

There is a Glitch here

Im trying to get help

[hallow gulch]

They are aware of that, as a lot of people are facing the same problem.

[still flume]

I know i was careless leaving my phone but my friend didnt choose Middle East he chose Europe

[night cloak]

@still flume you know after 60 days you can switch server, same rule for everyone whos having same problem

[still flume]

I tried ingame supporr they dont reply

😭😭 im in top 100 in South America server

My heart is painful

I know about 60 days

[night cloak]

Do something good with lifestyle, so you can return more stronger@still flume

[still flume]

What im saying is

Im on Middle east

Not Europe

But im team leader

Im playing alone

But the server that was selected was Europe

But im playing middle easr

How is tha possible

When im team leader

[hallow gulch]

unfortunately, there's nothing they can do but tell you to report the bug in #old, there's no other way as this is a common problem. Hopefully it'll be fixed as soon as possible.

[still flume]

Thanks for nothing thou really Noob support 😩 👍

[acoustic geode]

Is it possible to get a fully skin unlocked account?

[night cloak]

<@&481161015728406538> my acc hass been banned with out i useing !
only i regestered for PMCO now say banned for 3 month!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

What you mean?

[meager pumice]

Hello guys is gfx tool apk because of then can get ban

[storm flume]

Use of unauthorized third-party software or methods, @meager pumice, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tired dune]

i have a problem in my phone after this uptade

Usually I play with 6 fingers for more than a year

After updating the last, I can play with 5 or 6 at the same time, but only for a short period (1-5 minutes) after which it becomes impossible to press 5 fingers at the same time and get a response

1-analog
2-zoom
3-Aim
4-fire
5 - Seating

I can only do 4 of these things and when I press my fifth finger everything stops

@celest shadow

i have video if you need a preuf

[storm flume]

Hello, @still flume!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please report the issue in #old, @tired dune. You are required to include the following information, and a recording of the issue will be helpful as well:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[tired dune]

@celest shadow That place is deserted

50 members write in it without any official response

A game that has become full of problems

For example, PUBG has been aware of an anti-aliasing problem for more than two weeks, but no fix has yet occurred

[celest shadow]

1. You will not necessarily be responded to, but the developers do read the channel, @tired dune.

2. The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[tired dune]

They have to assign some people to try a game before updating it, the problems have become many and their treatment takes a lot of time

@celest shadow Is it disabled for all players ?? or just ios users ?

Can it be anti-aliasing that affects the response of 5 fingers and more?

Because when pressing 5-6 fingers together sometimes it works and then it does not work at all

[celest shadow]

Most likely iOS only.

[celest shadow]

Not possible.

[tired dune]

@celest shadow So what's the problem?
I found people complaining about the same problem for over a month

[turbid moth]

Using Urdu language can lead to ban

[celest shadow]

I honestly do not know about the issue, paired up with my unfamiliarity on iOS devices, this is a matter I am unable to assist you much on. Perhaps a moderator or community member will be able to.

[celest shadow]

Why would it?

[turbid moth]

Using Urdu language how to unlock

[jade nest]

That voice pack was available in time limited event in Pakistan region only.No ETA On when it will be available again

[turbid moth]

English not andarsand

[jade nest]

Join your regional server from #735483472432594994 3.1

[turbid moth]

Please unlock

[jade nest]

@celest shadow ^^

[celest shadow]

What language will you be able to understand, @turbid moth?

[turbid moth]

Urdu

[celest shadow]

You will need to go to #735483472432594994, and search for subpoint 3.1, and click on the blue text to open up a document where you will be able to find all the available regional communities, @turbid moth.

[quasi depot]

@jade nest thanks for guiding us but still i dont know how to dm him

[astral anvil]

Since the recents I can not use 4 fingers to play anymore. When I use them everything stops.

[fallow mason]

Try changing your layout

[upper wagon]

здраствуйте помогите пожалуйста
что мне делать если меня заблокировали из за друзей

hello please help
me what should I do if I was blocked because of my friends

[night cloak]

Unban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic flame]

Gereksiz yere ban yedim

[polar marsh]

@rustic flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed fox]

Can i play my global pubg in ios using 1.1.1.1 app, is it legal??