questions

[ancient quail]

bro play in asia server because in middle east the ping is very high

yes

[onyx dagger]

And?

[iron ice]

@night cloak I tried on multiple networks still the same... It just occurred to me this season only

[ancient quail]

they said they will check

[iron ice]

@ancient quail I have a ping under 100 ms

[ancient quail]

play in asia server I also live in middle east

[onyx dagger]

Then Patience.

[ancient quail]

ok

[iron ice]

@ancient quail in which country

[night cloak]

@iron ice what mode u play? Solo? Squad? There where u cant knock

[iron ice]

@night cloak duo only

[ancient quail]

bro my play games account has been hacked so I want to unlink it as soon as possible

[night cloak]

Try in options minimize graphic, maybe will be better a little@iron ice

[onyx dagger]

Sadly, only they can help you with this issue, @ancient quail. :(

[ancient quail]

ok

thx

[iron ice]

I have flagship that are capable of 90 fps but I still play on smooth extreme

[night cloak]

This why said try minimize graphic to test

Somewhere maybe not optimized well for example device isnt listed in pubg list

[iron ice]

As I said before this season it was fine everything was working but after update for the new I just got into hotbox issues

[cedar kayak]

Add the ability to clear the chat of the clan. In the photo, the player used obscene words against the clan leader! Please punish the player 5720234923

[sick shale]

You can write your suggestions in #old

[iron ice]

Please help me I am having problem of desynchronization in these season. I have tried different wifis and even tried on operator 4g still it feels like my hit box is lieing somewhere else out of the original position. When I try to fire someone they are hardly get knocked out but when they start firing at me I get knocked even though I was hidden.
Device: oppo reno ace
Ping : 100 ms on average
ID.:5607329261

[cunning vector]

They did not help me, nor will it help you, as their support is false

[median venture]

Hi where can I report bugs ?

[jade nest]

#old

[night cloak]

i get this message everytime i try to redeem a code

anyone knows why

or how can i redeem codes

[sudden sphinx]

help me, my account hacked

[median venture]

What should I mention there ?

[jade nest]

Mention the bugs which you have found out with your
Id, device,wifi/cellular, Country

[final oasis]

How can i solve this?

[jade nest]

Contact in-game customer support

[sudden sphinx]

unlink a hacker's account

[jade nest]

Try again later

[night cloak]

you think it will work if i tried later?

[sudden sphinx]

support and mail and games ignore for 6 months already

[jade nest]

If the code is correct and not used or not expired then it will work or else it won't work

[sudden sphinx]

I can throw off all the evidence that the account is mine

@jade nest can we go to private messages with you?

[night cloak]

it is not giving me wrong code or expired, its just this error

[jade nest]

Contact in-game customer support for account related issues@sudden sphinx

[sudden sphinx]

mm nice)))

support and mail and games ignore for 6 months already

[night cloak]

btw when i search pubg redemption center i find money websites, which one should i use? they are pubgmoblie.com/act something

[jade nest]

Raise a new ticket and follow these steps

[cedar kayak]

In the photo, the player used obscene words against the clan leader! Please punish the player 5720234923

[sudden sphinx]

okey, sps

[jade nest]

Yes pubgmobile.com/act

[jade nest]

Report the player through ingame report

[final oasis]

How i can raise a ticket?

[jade nest]

By starting new conversation.@final oasis

[night cloak]

i know there r three websites like that, which one should i use?

[final oasis]

How i do that?

[jade nest]

Refer to #faq 5.3

[jade nest]

DMed you the link

[night cloak]

oh its usa codes

r usa codes different from global'?

should have read before i bought

:'D

[jade nest]

If its pubgm code then you can reedem it on that website.
I don't know about other codes or so

[night cloak]

yeah it is pubgm code

uc code

but im getting this parameter error

[jade nest]

@vagrant forum ^^

[night cloak]

is it possible to change the region because I accidentally switched to Asia ID 5459875927

[jade nest]

Sadly,you will have to wait for the cooldown period to change back

[night cloak]

😩

is using a vpn to change area/region against tos?

[onyx dagger]

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @night cloak.

[night cloak]

i see thanks

[cedar kayak]

I earned 1,080 brigade points. Now there are no brigades. My glasses were replaced with 570 AG. But I wanted to buy a suit for 1500 brigade points. Will they return them to me when the brigade is returned?

[night cloak]

My account has been baned what should i do

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight garnet]

Hi

Can anyone help me?

[night cloak]

@midnight garnet explain about your problem

[stray solstice]

Can anyone help me?

[final oasis]

How i can see my registration date of my pubg account?

[stray solstice]

Can anyone help me?

[mortal apex]

What is your issue?

[jade nest]

Do you remember your first social media linked with your account.? If yes then what was it?

[final oasis]

It was my Facebook but it was hacked

[jade nest]

Can you still login in your fb account?

[final oasis]

No

[jade nest]

So at the beginning you only linked your fb or did you link anything else other then fb? @final oasis

[final oasis]

I think apple game center

[stray solstice]

@mortal apex
I updated the game to the latest version but I cannot log into my account

[jade nest]

Then kindly go to settings and see your Connected apps and games .You will find the date there

[jade nest]

Contact in-game customer support

[mortal apex]

@stray solstice You have to contact the Customer Service in-game. Only them can help you.

[final oasis]

In iOS settings?

[jade nest]

In you game center account settings or apple account settings

I don't use ios so i might not be able to assist you any further on that.You can ping any moderator or contributor if you need help

[iron ice]

How can I retrieve my default server if my change it by mistake

Any moderators

Help

Help

Help

[past fable]

Guys help! My frnds acc got hacked

[onyx dagger]

Does he/she have access to his/her game account? @past fable

[iron ice]

@past fable the only solution is to unlink it

[onyx dagger]

You may change it after 60 Days, @iron ice. Also, may I know how did the servers change?

[subtle wigeon]

!help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @subtle wigeon. Remember to read through #faq before asking questions in the support channels.

[past fable]

Yes but he got banned for 7 days for using 3rd party app(my frnd didn't use it,the hacker used 3rd party app)

[subtle wigeon]

Aku 3arab fi Tayra

[past fable]

How do u unlink it?

[onyx dagger]

Tell him to File Claim, and then contact Customer service in-game. @past fable

[iron ice]

I played all my seasons on asia but one-day I got into room challenge and I selected middle east, and after finishing the match , my default automatically changed to middle east @onyx dagger

[onyx dagger]

Stop spamming. @subtle wigeon

[storm flume]

Please do not use languages other than English, @subtle wigeon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[subtle wigeon]

I thought it was main channel

[onyx dagger]

#chat and don't spam.

[onyx dagger]

Kindly report the issue in #old.

With your in-game ID.

[iron ice]

ID.:5607329261 @MaoKai#0105

@onyx dagger please tell me is there any way

[onyx dagger]

Report the issue in #old, with a detailed description, @iron ice.

And your in-game ID.

[iron ice]

Thank u anyway @onyx dagger

[onyx dagger]

You're very welcome!

[leaden parcel]

Hi my account is banned unnecessarily??????

[polar marsh]

@leaden parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silent sorrel]

@thin halo what is error code 2123 when trying to log into pubg mobile using Gmail

[ancient nexus]

what is the point system for PMCO 2021

[sick shale]

Read pinned messages in #pmco

[cunning crest]

is there a way where i can use runic power without unlocking my mouse ?

@Izzy#1221

@vagrant forum

[storm flume]

You can now access #emulator-chat and #emulator-support, @cunning crest. Revert this at any time by sending .emulator in #481204134859505684.

[vagrant forum]

Try asking in #emulator-support.

[sacred hawk]

Hello my Account has been hacked please ID5155655046

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sacred hawk.

[sacred hawk]

No answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sacred hawk.

[night cloak]

Hello, my account has been stolen and my Facebook has been disabled. I hope you can help me and I have all the evidence proving that it is my account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[night cloak]

I want to communicate with you, please

[spice rampart]

▫️ 5701357027
▫️ Iphone 7
▫️ Wifi
▫️ Pakistan

[gray shale]

InGame ID: 5122550231
Sever :- Asia
My Account got banned due to Team up with Hackers while Randomly matchmaking. It wasn't my fault that I got hacker Teammates while matchmaking. Please do needful help to unlock my account. Ty

[polar marsh]

@gray shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spice rampart]

My game after update not working properly high ping issue

[mortal apex]

Hello! Are u trying to report a feedback?
@spice rampart

[spice rampart]

Yes

[violet spruce]

@spice rampart Feel free To Report That issue In #old

[spice rampart]

My internet speed is good

[final oasis]

Please help

[steady fog]

hello, i watched the pmgc through my iphone this morning and only got 1000 points.. how are we supposed to get 100,000 points to redeem the prizes in the pmgc event shop? is there another way to earn more points? why is it only 1000 points to watch 6 hours of stream?

[mortal apex]

@final oasis U can try to go in Settings, tap on your Apple Profile,and then here in Media & Purchases.

[final oasis]

Thanks i did it

[mortal apex]

I’m referring to this.

[final oasis]

Yep, thanks

[tidal adder]

Hello everyone

[mortal apex]

@tidal adder Do you need help?

[tidal adder]

Yesss I haven been texting since yesterday but there is not reply

Looks like I am invisible here

[violet spruce]

No please Tell us your issue

[mortal apex]

@tidal adder U have been already answered. The Security Team in #old will check it out.

[tidal adder]

Yes, but how will I know they checked it or not cause I have been reporting since season 12 about the same problem.

Are you able to understand how devastating it is ... when you keep saying a same thing time again and again

But no gives a .....

[night cloak]

Hello , is there any way i can change the email which is linked to the game ?

[tidal adder]

@night cloak mate trust me no one can slice your problem here

[mortal apex]

I understand your frustration. We cannot do that much,what u can do is report in #old and see if they can find any solutions. Unfortunately,i don’t have any sources to help you. @tidal adder

[night cloak]

@mortal apex can you answer my question please

[mortal apex]

Hello! U cannot change it for now. @night cloak

[tidal adder]

All good ... I can understand but what I feel is what is the use of these all, if developer or whoever it is cannot fix player problem

It’s looks so dramatic

Lol..... and pubg is fooling all of us ..

Now I understand it’s useless and pathetic

[mortal apex]

@tidal adder Thank you for your feedback. Feel free to talk about it in #pubg-mobile or #chat,maybe someone could have the same problem,who knows?

[mellow bolt]

Hi, i need some one from support to help me some one attack my pubg mobile account and i cant login to my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mellow bolt.

[sick shale]

@deft wyvern We don't endorse unfair gameplay in any way, Please refrain from asking such questions in the server.

[deft wyvern]

Ok

[steady fog]

[mellow bolt]

Your support please

[night cloak]

Hello, my account has been stolen and my Facebook has been disabled. I hope you can help me and I have all the evidence proving that it is my account.😔

[sick shale]

@tidal adder We provide community support here and we're not affiliated with the customer support in-game therefore we cannot help you with account related issues, You may refer to this message for further information:
#questions message
Stop going off-topic and posting irrelevant content

@night cloak PUBG MOBILE is unable to assist you if you have lost access to your social media account that is linked to game account, Refer to subpoint 2.8 in #faq for further information.
You may also try to contact customer service via the in-game settings.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mellow bolt.

[night cloak]

Hello I want to cancel my pmco registration so I can re register is that possible

Wrong channel

[mellow bolt]

I can’t login to my account!

[sick shale]

From login screen, Click on Help at top-right

[mellow bolt]

No response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @mellow bolt.

[fervent hatch]

DEAR PUBG MOBILE
You Banned my Id without Any Reason I can't Use any hack any third party app But You banned me For 10 Years .
I dont Know This is your anti cheat System your anti cheat system banned the legit players without any reason without Hack detection in mobile or coding .....

[polar marsh]

@fervent hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak You have been answered before, Stop repeating same questions over and over please.
Failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken

[night cloak]

I want to contact the technician, please

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @night cloak.

[storm cape]

One message removed from a suspended account.

[storm flume]

Hello, @storm cape!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fossil steeple]

Hallo I want to ask about some things my friend tell me I well unlink your Twitter and he tell me he want 4000 dollars because he is paid this money to pubg to unlink my account and he sent for me this photo it’s really or fake

[sick shale]

FAKE!

[fossil steeple]

Can you tell me why to tell him

[sick shale]

The only way to contact customer service for account related issues is via the in-game settings, And there are no such things like "Paid service"...

[fossil steeple]

But how can he unlink my account in 1 day

[sick shale]

He can't, Such requests may take up to 90 days to be processed. Please contact customer service and follow-up with them.

@fossil steeple Scam website, Don't enter it.

[fossil steeple]

Ok but this site for pups

Pubg

[fossil steeple]

I’m sorry

[sick shale]

No, It's not.

[fossil steeple]

It’s for pubg steam

[sick shale]

Are you asking for PUBG Steam?

[fossil steeple]

No

He unlink my account in pubg mobile and he tell me he want 4000 Dolores

Cause he is paid

And you told me it’s fake

[sick shale]

Contact customer service please...

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @fossil steeple.

[fossil steeple]

Tell him what

[sick shale]

Tell them your problem

[fossil steeple]

Okay

Sir can I talk with you voice because I’m from Egypt and I can’t write good

I talking good

I’m streamer

On Facebook

[sick shale]

Sorry I can't understand you well, You may join MENA server for support in Arabic language, The link can be found in #735483472432594994 3.1

[fossil steeple]

Thanks sir

[night cloak]

I change my server from NA to SA need to change back wat can I do

<@&481161015728406538>

[elfin canopy]

You need to wait for the cooldown period to be over.

Also, please do not mention the moderator role, just ask your question and wait patiently.

[night cloak]

Without waiting 60 days

[feral forge]

no. you have to wait for 60days. thats the only way

[graceful chasm]

hi

[night cloak]

@graceful chasm Kindly state your issue.

[graceful chasm]

i have question the ranking player on europe who was removed from rank when will be back ( not banned just remove from rank )

[humble cradle]

My account has been unlinked. What should I do? I have responded as soon as possible. I have full account information and shipping bills

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @humble cradle.

[coarse saffron]

Excuse do yall know what this is

?

[final oasis]

A hacker is logged on my account and doesn't let me in, please help i already talk to customer service

[coarse saffron]

Can someone help me with my issue

[final oasis]

And then say that in 60 days will unlink the email account that was hacked

My account will be sure after those daysv

?*

[sick shale]

Download the game from official sources.

[coarse saffron]

Its on apple store

I was playing the game and was streaming and this happened right after i won the game

[sick shale]

Use the File Claim option then. And please don't repeat questions regarding account suspensions as we are not able to help with it.

[coarse saffron]

Ok

[sick shale]

Newer version login issues can be solved by the customer service only, Contact them please.

[radiant dove]

Hello, there is a mistake in the classification of the points as I know people whose points are very high, but unfortunately they are not classified on the server

[final oasis]

I did it but they don't answer

[languid escarp]

Hello how can I remove e-mail connection with my account? A hacker had login with my email.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @final oasis.

Please refer to subpoint 5.3 in #faq for further information, @languid escarp.

[final oasis]

Someone knows an email where i can chat with tencent?

[sick shale]

The Email is used for general queries, You have to contact them in-game for account related issues.

[final oasis]

Man that takes forever

Im going to loose my account

[radiant dove]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @radiant dove. Remember to read through #faq before asking questions in the support channels.

[radiant dove]

Hello, there is a mistake in the classification of the points as I know people whose points are very high, but unfortunately they are not classified on the server

[sick shale]

@radiant dove That might be due to a suspicious activity in the account, Contact customer service for further assistance please!

[radiant dove]

@sick shale
No suspicious activity the player is 100% clean

[sick shale]

Contact customer service then.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @radiant dove.

[radiant dove]

@sick shale
Customer service has been contacted, but the problem has not been resolved

@sick shale !؟

[ancient plank]

i need help with something

[sick shale]

Only customer service can help with account related issues, @radiant dove Try to contact them again.

[ancient plank]

@sick shale

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ancient plank. Remember to read through #faq before asking questions in the support channels.

[radiant dove]

@sick shale
Ok bro tx

[ancient plank]

i played on emluator but matching time in duo and solo take along time and didnt enter me in game

how i solve it?

[storm flume]

You can now access #emulator-chat and #emulator-support, @ancient plank. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Because there is less amount of players in those modes and Emulator in general, Try at a different time or change the modes or maps. Use #emulator-support for further assistance!

[final oasis]

if I have sufficient proof that the account is mine (payments and my id) after had my pubgmobile account hacked , pubg can return my account to me?

[jaunty ember]

When will the hashtags be taken to the country?

[sick shale]

Players will earn regional titles at 01:00 (UTC)

[jaunty ember]

Ok what day I receive it

[sick shale]

Monday, 01:00 (UTC). Which is after 30 minutes.

[jaunty ember]

Thanks

[final oasis]

?

[night cloak]

Most likely

[sick shale]

You had been told to contact customer service, We can't help with account related issues

[wind oxide]

When the hashtags will be given ??

[night cloak]

Monday, 01:00 (UTC). Which is after 30 minutes.

[halcyon violet]

what old friend does mean?

[night cloak]

Hello dear, my Facebook account has been stolen, and my game is linked to it only, and the hacker has disabled the account and changed all the information, and I can prove that it is my account. Please help me. I tried a lot to communicate with you from inside the game, but unfortunately I did not find the required help and I have shipping links to prove that 😔

[atomic atlas]

sad

[runic bear]

hey. question please. im trying to sell my youtube channel with my gmail email. can i unlink my gmail email from my pubg account ? how can i do that ?

[feral forge]

players who downloaded pubgm in the very beginning maybe in season 2-3

[feral forge]

do you have a second social media linked to your game account? or email/phone number?

[feral forge]

unfortunately. email once linked cant be unlinked as for now.

[night cloak]

I have linked the game to a remedy and it is deactivated and its information changed

Only Facebook is linked and hacked

[feral forge]

please contact the customer service of facebook. refer to the sub-point 2.8 in #faq

[night cloak]

I have all the proofs and shipping receipts

[tacit night]

Why I don't receive any email ?

[feral forge]

linking of email and phone number method is still in beta. please try again some time later if it shows error. also please note that email once linked cant be unlink at the moment

[humble cradle]

My account has been hacked, I spoke to support, the link was removed from the hacker and all the link was canceled. What should I do

[feral forge]

please contact the in game customer service for support via the login page

[humble cradle]

He did not respond to support within the game

Vorn ends the conversation

[feral forge]

did they ask you to provide anything after they removed all the links for you

[humble cradle]

No

I have provided them with full account information and shipping bills

[feral forge]

try to contact with them again. here’s an example @humble cradle

[silent sorrel]

@feral forge do you know how to fix parameter error code 2123 it is showing up when i try loging into my pubg account

[humble cradle]

Yes, they requested an ID, an account, information on the account and shipping bills

[night cloak]

Is it with Mobile number?

[rustic tusk]

The link on Twitter has been hacked and I want to unlink the link from Twitter. Thank you

[night cloak]

Contact Customer service like this

[silent sorrel]

@night cloak that does not work with the issues i have i have tried solving it for the past 8 hours and i cant log into pubg it says error 2123

[night cloak]

is meant does that error show when you try logging in with mobile number?

[silent sorrel]

i am trying to log in via email

[feral forge]

then have you tried to login to your game with the account that you had given to them

[humble cradle]

I tried but a new account appears to me other than mine

[charred willow]

How long will they take too help us in feedback bugd

[silent sorrel]

@night cloak i have also tried restarting pubg and deleting and re installing it up that does not seem to work

@night cloak i can send u screenshots

[night cloak]

Email login is still in beta stage so you may face issues try these methods if it doesnt work submit a detailed report in #old Include your region Mobile data/Wi-Fi

[charred willow]

I send my problem in feedback-bugs ... how long will it take to review my problem.

[night cloak]

Community team always goes through the your feedbacks and bugs and they will fix it in future updates @charred willow

[silent sorrel]

@night cloak i also tried what u just send but it has not work

[feral forge]

only the in game customer service can help you with login or any kind of account related issue. so you should contact them

[night cloak]

Provide a detailed report in #old in the format i told you earlier

[humble cradle]

The giants service did not respond to Foren, ending the conversation

[feral forge]

^ @humble cradle

start your conversation like this

[night cloak]

@humble cradle Did the hacker hack one of your social media account or linked his account to your game?

If the hacker is using your social media you should contact the respective social media's Support and remove his access from your account and change password and unlink

[humble cradle]

Yas, All account has been unlinked

[charred willow]

But my server has been change due to roo@ glitch. Will they fix this sson?

[night cloak]

It will

[sharp karma]

When will the royale pass week 2 missions be unlocked?

[solemn stirrup]

happened to me too yesterday, kinda sad cause these are crucial days in rank grinding

@night cloak do you have any idea how long my server can be changed back after i provided my info and player id in customer service?

[night cloak]

I dont know about that

[feral forge]

im not sure but is there a countdown on rp pass page? somewhere located at the 550 mins weekly challenge

[sharp karma]

let me see

[dawn arrow]

I can't log in to my current account, I was using the same email I've been using for the past 5-6 seasons, now I got forced log out, how did this happen, and how do I retrieve my account back?

I tried to log in via verification code (since I forgot my PUBGM password, I've been doing this for a few seasons when I log out, and I log in just like normal, but not today) but the code was never sent to my email

[night cloak]

Email verification is in beta stage So there might be some errors
You can provide a detailed feedback in #old make sure you include your Country,mobile data or wifi and @dawn arrow

[dawn arrow]

alr

[near aurora]

Hi my account was hacked and link to someone esle Twitter and it says i cant unlink it

Everything i play i keep getting kicked out and it’s annoying can some help

[night cloak]

Contact customer service ingame This might help you

[near aurora]

Can someone unlink it plzzz

[night cloak]

read my above message please

[near aurora]

Its blurred

[night cloak]

Are you from PC?

[near aurora]

Nope mobile

I can my pc tho

[night cloak]

I will send a clear image

[tropic cosmos]

can anyone please help me with this and how to fix it ?

[night cloak]

huh where did u topup uc?

[tropic cosmos]

Apple ID

[night cloak]

nonono, as in like In-game, midasbuy or where?

[tropic cosmos]

in-game

[night cloak]

Contact customer service

[tropic cosmos]

I already did

[night cloak]

Wait for their response.

[tropic cosmos]

but no response

[night cloak]

Yea be patient.

[tropic cosmos]

I didn’t do anything wrong, i just changed my credit card in Apple ID and i then got banned

[polar marsh]

@tropic cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yes, tencent could ban users wrongly, contact customer service and request for an appeal.

@near aurora

[final anchor]

Hello, why do I always have low ping, my kd is getting lower because of low ping

[night cloak]

What do you mean @final anchor

[final anchor]

my ping is always 200ms

[night cloak]

Mobile internet or wifi?

[final anchor]

i mean my kd

[final anchor]

both

[final anchor]

i both use them, i use mobile internet when i go out, when im home i use wifi

[hazy cargo]

Bro this is getting ridiculous. One of my clan members just invited his gf, she is an absolute noob, like 1kd noob, and she just got a 10 year ban. In what universe can you seriously tell me she’s cheating.

[polar marsh]

@hazy cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick girder]

Can someone help me fix my pubg mobile from crashing

[night cloak]

Please read Subpoint 4.7 in #faq @thick girder

[thick girder]

Ok

How much storage do I have to have to make pubg not crash

I have 1gb of storage left

[night cloak]

Clear upto 3 or 4

[thick girder]

Howcome I get these problems now when I not experience the problems when I have low storage space left

[cedar kayak]

I earned 1,080 brigade points. Now there are no brigades. My glasses were replaced with 570 AG. But I wanted to buy a suit for 1500 brigade points. Will they return them to me when the brigade is returned?

[molten smelt]

Iam facing higher ping then usual recently how can I fix it

[thick girder]

Why my name hunter

[night cloak]

The game needs internal memory to Run properly

[night cloak]

Ask it in #discord

[thick girder]

Ok

[night cloak]

Report it in #old there you will find a form fill it

[brazen yacht]

Is there any relaxation for players who accidentally changed their servers or due to a bug

[agile canopy]

Why does the fire rate and recoil of the gun vary between different frame rates

[brave estuary]

Hello, my name is Barwa My account has been banned and I have never used cheating. What guidelines should I follow? Please help me. This is my private account, on which I paid a lot of money. Why is this injustice?

[polar marsh]

@brave estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

It does not vary

[agile canopy]

You sure?

[night cloak]

yes

[remote falcon]

My server changing option is back and i want to select Asia but its not changing

[agile canopy]

Then why don't you check Zendex's new video

[remote falcon]

I played in Asia last season also

[brazen yacht]

It varies on different fps.

[agile canopy]

It does vary between different fps's

[remote falcon]

Because of that i cannot change??

[night cloak]

i know checked that video i asked in #old error told it is not like that

[clear spindle]

@agile canopy ^^

[clear spindle]

Relogin and check.

[neon loom]

hello @polar marsh i am faceing some issues with my acount login

plz dm me @polar marsh

[night cloak]

@polar marsh is a bot
State your issue here

[neon loom]

okh

tysm for the help

[night cloak]

@neon loom

[green vine]

Kindly I demand removing "send 20" button while we are playing erangel new ruin crystals mode .. it was so annoying to change our 4 or 3 claws layouts just for something like this .. however for players playing gyroscope especially during close fights the player freezes and stop firing must of time and more glitches in movement .. sometimes moves without touching my screen this game need so many fixes

[night cloak]

Feedbacks are welcomed in #old @green vine

[green vine]

Ty

[silent junco]

Why you are not giving character voucher events?

[night cloak]

You can Suggest it in #old

[silent junco]

Why you are not giving character voucher events #old

[night cloak]

Suggest it in #old channel

not here

[native storm]

My friend invited me to a Room that's server is middle east.. I exit without Playing and my game server changed to Middle East.. Please Change my server to Asia.. Please fix this issue TEAM PUBG

[night cloak]

Report it in #old Include your Numeric user identification

[glad cloud]

I am a content creator and I wanna keep my name bear, so is there anyway to get the bear outfit?

[jade nest]

You can get the outfit by spending UCs on them when the outfit is available

[lament marten]

how to report cheater through email

[storm flume]

Hello, @lament marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[restive roost]

We can not make a new Id in kr version

[night cloak]

we only provide community support for PUBG mobile global english version
@restive roost

[restive roost]

Is there is any kr version discord version

[night cloak]

no

[restive roost]

So how will I get help

[clear spindle]

He got the answer for that.

Contact their in game customer service, @restive roost.

[restive roost]

Ok...thank you @night cloak @clear spindle

[cerulean burrow]

How Tencent Takes action against top Cheat Companies Like Cheat Ninja?

[clear spindle]

They can take action on one who violates their Terms of Service.

[cedar kayak]

I earned 1,080 brigade points. Now there are no brigades. My glasses were replaced with 570 AG. But I wanted to buy a suit for 1500 brigade points. Will they return them to me when the brigade is returned?

[jade nest]

No information about that.And those are crew points not Brigade Points

[cedar kayak]

These are the points that were given for weekly entry into the brigades for 30 points!

Yes crew

[jade nest]

I know about that and those are crew points not Brigade Points.And there is no information about the points which were converted into AG will be returned to your account or not.@cedar kayak

[cedar kayak]

Very sorry, thank you!

[river lion]

Why there is no bonus challenge option in pakustan region

And i can't redeem uc from Tournament please fix Tournament shop

@cedar kayak

[clear spindle]

It starts to roll out please be patient.

[river lion]

@clear spindle How much long it will take time atleast fix the store i converted my uc to coins now how can i back my uc if even can't play bonus challenge

[clear spindle]

You can ask the rest in PUBG MOBILE Pakistan Discord server, link can be found in #735483472432594994 sub point 3.1

[river lion]

@clear spindle i email to pubg more then 10 times about that challenge

[night cloak]

The information about Bonus challenge is pinned in Pubgm support channel in Pakistan server you can check it out @river lion

[river lion]

@night cloak okay bro

@night cloak bro couldn't find

[night cloak]

Come to that server i will show you

[faint musk]

Good morning, I have a question. There is only one linking method in my account, how can I show the second link method?

[heavy lark]

Hi someone hack my account in kr virsion i need help please 🥺

[clear spindle]

Could you share the screenshot of your account settings, @faint musk ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @heavy lark.

[night cloak]

Contact customer service

[heavy lark]

Where I'm gonna get kr version help ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @heavy lark.

[clear spindle]

Have you linked it with any other account like Play Store or Apple ID and then switched OS, @faint musk ??

[faint musk]

@clear spindle no From the very beginning, I have been playing with iOS

[clear spindle]

And the current device ?

[faint musk]

ios

the them device

[clear spindle]

Try re-login, @faint musk.

[faint musk]

@clear spindle I've tried a lot and nothing has changed

[jade nest]

Have you recently unlinked any social media?@faint musk

[faint musk]

twitter for 1 mon

[night cloak]

Ohh that seems to be the problem you need to wait for a couple of weeks probably, also happened to me and was confused

[ashen quiver]

Halo

[night cloak]

State your issue

[ashen quiver]

Kwkw

[night cloak]

If you do not need support #chat

[night cloak]

Try restarting the game

[rocky grove]

Oky

[modest sorrel]

DNS illegal or legal

[night cloak]

you can use DNS it is Legal

[modest sorrel]

Dns good or bad

[night cloak]

Good

[modest sorrel]

Thanks

[night cloak]

Welcome

[tulip tendon]

Hello. Some mods for help?

[night cloak]

State your issue here

[rocky grove]

Thanks

[night cloak]

Did it work?

[rocky grove]

Yes

[night cloak]

Glad it worked

[tulip tendon]

I have a Xiaomi note 10. From last 2 update i had a extreme frame rate button. Now it has disappear... Why now isnt no more available?

[night cloak]

Did you try restarting the game?

[tulip tendon]

I tried everything. I tried complete wipe too but it didnt work... I mean i bought this phone for play with 60 fps and now isnt available... How can i solve?

Some help?

I want understand why tencent has disabled that extreme frame rate from my phone..

[tender oracle]

@tulip tendon try force stop the game and after do a restart

[night cloak]

Try doing a routine repair

[tulip tendon]

I already did it. Nothin has change.. i have only ultra with smooth graphics. But before this update extreme frame rate was available

[night cloak]

Submit a report in #old
Include Your Device name and Id

[tulip tendon]

What i have to wrote exactly in that room?

[night cloak]

Did you Try reinstalling the game?

[odd sigil]

Hello, I need support pubg mobile metro royal. During the game, there was a disconnect as a result of which all the items worth 2kkk were lost. Please help me.😩

[tulip tendon]

Yes. I tried complete wipe of the game, i tried a routine repair, i tried to clean cache and and data... Nothing has change

[night cloak]

Nothing can be done @odd sigil

[night cloak]

That’s what happens when you disconnect, nothing can be done

Maybe don’t do radiation zone if you keep disconnecting so much

[night cloak]

Write like this
you used to get 60fps option before update but now you are not getting it
your id
device name

[tulip tendon]

Thx for your help

[clever spire]

Any updates about anti aliasing bug on ios ?! 😤

[night cloak]

no

[clever spire]

🤦🏻‍♂️😓

[night cloak]

is there a bot to check kd?

I wish devs made list of every game whos bot and whos human and looking up how many he killed and revived, dmg. This way we can avoid whos hacker

[jade nest]

You can check your KD by going to Your profile and then clicking on Statistics

[night cloak]

I meant every player, not 1 only from live game

[jade nest]

#old

[night cloak]

it is not a Bug

[golden cave]

Is using a gfx tool bannable?

[storm flume]

Use of unauthorized third-party software or methods, @golden cave, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[golden cave]

O

Ok

[zealous turret]

yes gfx changes in game files avoid usage

👍

[steep cloak]

hello , i have a problem with my joystick, my device is IPAD 11 pro , and some times when i try to move to left and right the joystick stop and if i repeat also stop , yesterday when i was in the car the gas button suddenly he stopped , so what can i do please ? also all of my friends have the same problem ( Especially iPad devices ) HELP ME PLEASE

[night cloak]

You can report it in #old Include your device name also

[night cloak]

i mean in discord

not in

the game

[jade nest]

#discord @night cloak for suggesting things on discord

[steep cloak]

when they will respond !

[night cloak]

they will fix the bug in future updates

[steep cloak]

so there is no solution now !!!

[night cloak]

try a routine repair

[steep cloak]

i try it many times

[night cloak]

report there and wait that is the only way

Use other device or live with this bug@steep cloak

[soft sparrow]

@night cloak

[night cloak]

Only midas buy and in game purchase are recommended buying from 3rd party can lead to a ban

[steep cloak]

okay you want me to live with it , also with the hackers !!! try to fix your game first , every update you have a lot of problem and we must live with it !!! fix your game first

[night cloak]

Please use proper words

[night cloak]

if you report it Developers will fix it

[storm flume]

Hello, @steep cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[steep cloak]

he said i have to live with it , how can i do , everyone have this problem

[jade nest]

#old

[night cloak]

it is not like that it will be fixed

[steep cloak]

its not working ,

[night cloak]

Report there and be patient @steep cloak

[steep cloak]

i know , but why he said that !
he have to help me not talk to me like that

[night cloak]

I am sorry for his respoce to you like that

[rare mist]

OMG who hired those commentators from day 2? they r so bad and that girl screams so loud its annoying

[night cloak]

@rare mist This channel is only for PUBG Mobile related Questions

[rare mist]

breh

pmgc is sad

[night cloak]

@steep cloak If you want you can report him in #discord

[eternal garnet]

Can u change my server from Europe to asia in room I changed server and got problem noe

Now

Pls help

Me

[storm willow]

@rare mist thank you for the feedback. It will be forwarded

@eternal garnet use #old

[polar marsh]

@tawdry fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[outer torrent]

After Season 17 my device is getting freezed for 1-2 seconds when enemy fires and the fps is fluctuating too much... Please fix this issue 🥲

[storm willow]

Try repairing your app once @outer torrent

[odd cave]

I am YT streamer Last Update I streamed I had No lag CPU : 65 to 70% But New Update Give CPU Usage To : 80% to 95%! Any Solutions?

[scarlet valve]

<@&481161015728406538> @bold siren @celest shadow @lime juniper i'm not able to change my country when i enter all the required things, it says require valid uid everytime p.s. im from nepal

[dawn kindle]

Hello
i am having a problem with my HDR settings. i set HDR but when i go in game then setting automatically change to HD..whats going on pleaseupdate me on this

[obtuse hedge]

Why can't i change my region?

[onyx dagger]

Kindly do not tag the Moderator role and several staff members for in game issues, @scarlet valve.

[night cloak]

can you share a Screenshot of your game settings

[obtuse hedge]

Same issue and i'm from nepal to

But i'm not getting code

[night cloak]

Report it in #old include your Country and ingame numerical user Id
@obtuse hedge@scarlet valve

[knotty pumice]

Okay

[odd cave]

[night cloak]

background apps

[fallow mason]

Kindly use #emulator-support

[normal fulcrum]

@obtuse hedge @scarlet valve Please post your issue in #old along with below mentioned details

In-game Character ID
Device
Country
Connection (Mobike data/Wifi)

[odd cave]

I Am using Mobile player and Ex emulator Player

[odd cave]

it is Not because Background apps it Game dho

[normal fulcrum]

We cannot do anything if you're CPU usage is increased while streaming @odd cave

That's an issue with your system / website, not the game

[night cloak]

You can try using inbuilt game booster of your mobile

and close the background apps

[odd cave]

thb, last Update It never Game me a Lag,but This Time It Gives more Lag

[normal fulcrum]

As I said, if it lags while streaming, it's not an issue with game @odd cave

[odd cave]

Oh i Understood What You are saying.

But How come It doesnt Lag streaming during last update

[normal fulcrum]

Try reinstalling the game. If it doesn't help, then it's time to upgrade your device

[odd cave]

Thanks For Your Time and Support!

[odd cave]

Thanks For Your Time and Support!

[odd cave]

Thanks For Your Time and Support!

[night cloak]

What happens if someone ADD 120FPS option to PUBGm by adding file for 144Hz mobiles?

They will get banned for Tampering game files @night cloak because 120 fps hasn't been released

😑💔

[honest slate]

Hello, i have some question.

[night cloak]

Ask here

[honest slate]

Some of my friends are using UC carding

it seems like its illegal

they aren't getting b a n n e d

[night cloak]

it is against TOS of PUBG

[jade nest]

Carding puts your account at risk of ban and also if you get caught for Carding then you will be penalised with imprisonment in some countries

[honest slate]

finally.

[normal fulcrum]

@honest slate Sorry for the delay
Can you provide their details?

[honest slate]

but if a person dont get caught. they get uc

[honest slate]

you mean player ID?

[honest slate]

its like you can use it until and unless you get caught. i guess?

[night cloak]

if caught imprisonment in some countries and a ban to their account
Better not to use it

[normal fulcrum]

Yes

[honest slate]

Def i wont do it. but im just asking for others.

[waxen flax]

Hi, i want to report The player, ID: 5306779498, reason: sus of the wall hack

[storm flume]

Hello, @waxen flax!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[honest slate]

they are on call and preparing for it. as soon as they do it. i'll send you their ID

but here i guess it will be unfair

dm?

[night cloak]

it is good that you informed here Please provide their details if they do so
I think jin's DM's are closed Right @normal fulcrum?

[honest slate]

i can send you if you want.

[night cloak]

wait for Jin if his Dm's are open it is better to send him

[honest slate]

Yeah alright.

[jade nest]

Even if they get success in doing the thing which you mentioned, there UCs will be deducted for unauthorized 3rd party purchases and they will be getting a ban soon.

[onyx dagger]

You may send it to me, @honest slate.

[honest slate]

im not sure but i guess they do it through midasbuy & midasbuy is legal

[night cloak]

but carding is illegal

[honest slate]

def

i gotta go and listen to them xD

[night cloak]

Dm @onyx dagger if they do so

[normal fulcrum]

No it's not

@honest slate I think reporting this to your locla authority or at a polcie station nearby can help you in a better way

[odd cave]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @odd cave. Remember to read through #faq before asking questions in the support channels.

[vivid sand]

Hello pubG mobile team it’s been a long time since you dropped down any m762 gun skin As a pubG player and a content creator I’m not a big content creator by the way We want M762 gun skin in season 18 RP please it’s a request from all pubG players specially players who plays in Afghanistan Most players in Afghanistan started for season 14 or 13 so that’s why we are requesting do you have a M762 gun skin specially myself I don’t have any M762 gun skin

[night cloak]

You can suggest it in #old @vivid sand

[vivid sand]

Thank you Mr. dark Knight

[graceful kelp]

Hey
How to unlink my Email & Phone number from my PUBGM Account? Is there a way to remove it?

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @graceful kelp.

[night cloak]

@lime juniper ** i want talk with you in private chat
please add me **

[graceful kelp]

@celest shadow There must be a way, as i want to change it or remove it.

[celest shadow]

As of now, you cannot. However, this may be possible in the near future.

[night cloak]

@night cloak remove the video link others may use it

[warm raft]

Arkadşalar

Acil yardıma

İhtiyacım var

Destek ekibinddn

[night cloak]

Please use English

[pine canopy]

A scamer stole my accaunt, i need help

[celest shadow]

Could you explain what happened, @pine canopy?

[night cloak]

Hacked account?

[celest shadow]

How did it happen in the first place, @pine canopy?

[pine canopy]

I dont know

[celest shadow]

Did you give anyone your account details?

[pine canopy]

What details

[crude escarp]

Antialiasing why can't it turn on?

[night cloak]

Password, Username @pine canopy Login details.

[pine canopy]

Its save for me

[night cloak]

So it's hacked or scammed cause they both are different.

Some YouTubers Doing Live of Pubg Hacking How Can I Report Them @lime juniper

[crude escarp]

@night cloak okay. Thanks

[night cloak]

@night cloak help

#cheater-reports Report here so they'll get copyright strike

[night cloak]

Ping error in #cheater-reports with video link

@night cloak I want to ban the YouTubeers they Selling HACKS also

[pine canopy]

Hacked

[night cloak]

@night cloak ok

[night cloak]

Contact customer service in-game.

[pine canopy]

They dont respond me(

[night cloak]

Be patient.

@pine canopy Who do Click In Trash Links

??

They aree hackers they hacked your id

[pine canopy]

Omg

Its very rare ackaunt with qodzilla((

[celest shadow]

You should contact the in-game customer service as well as the support for your hacked social media, @pine canopy. Please refer to FAQ 2.8 in #faq.

[ripe cliff]

I get banned for no reason while playing games💔💔

[polar marsh]

@ripe cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pine canopy]

Thanks, i hope they help me🙏

[night cloak]

@lime juniper ** i want to talk you in private chat pelase add me **

[manic sleet]

I have been blocked in Merto mode ("You haven't been invited to the Metro beta test..."), I believe that it connected with black cards that we got from enemies yesterday. We killed the squad in the Metro mode and got about 80 black cards from them, it first time when I see black cards in this season. How can I know the real reason why I was blocked? Thanks

[hollow hedge]

sorry to disturb @lime juniper , but should we report such players who dont obide by latest #news for exploiting bugs? or should we choose the other section and explain there the popularity unfair access. what category?

[vital wraith]

Why doesn't my OnePlus 8T have 90fps option

[night cloak]

Can we use any gaming mode apks to block notification while playing pubg mobile

[hollow hedge]

you can use do not disturb or guided acces mode on iOS, and you wont get notifications and the screen will be basically freezed in the game/any other app you set ut to

it

[night cloak]

it should have one it is a supported device

[vital wraith]

It's doesn't

[night cloak]

Why does the synergy does not increase while playing classic match with friends

[hollow hedge]

you should set your graphics to smooth/UHD in order to get that. Im not sure which one exactly

[night cloak]

@lime juniper ** i want to talk you in private chat pelase add me **

[jade nest]

Pinging again and again won't help you.Have patience.If she thinks its important then she will contact.

[jade nest]

Are you sure the guy you are playing with is added in your friend list?

[vital wraith]

.

[crisp isle]

I can not go to "metro royal", writes that this is a closed beta test, played yesterday and everything was fine, can someone help?

[vital wraith]

Neither works

[night cloak]

My id got hacked

Help me

Contact customer service

@night cloak where

[night cloak]

via settings or login page

Ok thanks

[jade nest]

Did you trade any weapons or things in-game in metro royale?

[hollow hedge]

it should work, restart the phone if it doesnt and check again the graphics, you must see the fps option.

[jade nest]

Its still in beta

[cunning vector]

How can I know when my account was registered in the game?

[vital wraith]

It doesn't I've tried. I asked why it doesn't have the option

[night cloak]

Look up for archivements ingame@cunning vector almost there ur time of register

open your social media settings you can find apps and website there you can find it You should use the social media linked during registration

@cunning vector

[vital wraith]

@hollow hedge

[night cloak]

Try a routine repair

[vital wraith]

No.

[night cloak]

Try it

[vital wraith]

FiNe

[astral oar]

Hi My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible

ID 5352095042

Email: [e-mail]

[polar marsh]

@astral oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[languid cliff]

I have hacked Facebook and I no longer have access to it and a second person is sitting on my account. I have nothing to do since he put the second version of the game.

[vital wraith]

Yee f that

Too hard

Game just loads

Can't do anything

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vital wraith. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service via the in-game settings for further assistance, @languid cliff.

[cunning vector]

My communication site is pirated, and also the game and customer support asked me for a registration date in the game, which I don't remember

[brittle moat]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle moat. Remember to read through #faq before asking questions in the support channels.

[brittle moat]

my id got banned

[polar marsh]

@brittle moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[languid cliff]

Support does not unsubscribe or help (

[hallow gulch]

Please refer to #faq number 2.8 for further details.

[night cloak]

Yes

[night cloak]

@cunning vector read this

[hallow gulch]

You gain a certain amount of synergy per day.

[night cloak]

There is a limit

[teal orchid]

I was pushing rank in North America 🇺🇸 now u can’t see any stats or play for North America . it got changed when I entered into room match . My whole time and efforts are wasted now ..

[onyx dagger]

It is 20 synergy points/day.

Kindly report the issue in #old, with your in-game ID, @teal orchid.

[crisp isle]

Of course not, I picked up black letters from the person, probably because of this ..

[proven crescent]

The weekly mission is stuck I killed so many bots and real players but it’s still 19/20

[night cloak]

Try killing one more

[ripe knoll]

Ty for fixing anti aliasing😾💖

[cunning vector]

.My communication site is pirated, and also the game and customer support asked me for a registration date in the game, which I don't remember
​

[night cloak]

open your social media settings you can find apps and website there you can find registration date You should use the social media linked during registration

[jade nest]

You might be facing that due to this

[hallow gulch]

In case this is perhaps a bug, customer support recommends you use the auto repair option to redownload all the files.

That might not be it, knowing I've had so many achievement get stuck at a certain count.

[cunning vector]

The problem is that I cannot log into Facebook because it is disabled in order to know the date I registered the game and what to d

[night cloak]

this is the 4th time i am telling you to do this
open your social media settings you can find apps and website there you can find registration date You should use the social media linked during registration

[ripe knoll]

nvm

[night cloak]

Does lvl 4(metro) and above armor decrease damage dealt to the legs?

Hello? I asked a question.

[hallow gulch]

i would love to help but since I'm not a metro player myself i unfortunately cannot, however you can wait for one of our staff or ''experienced'' members to come and answer your question.

[languid cliff]

@hallow gulch facebook didn't help me at all

[hallow gulch]

do you have your game linked to any other social media apps.

[languid cliff]

so facebook and gmail

[glass solstice]

Will this be fixed?
At least give the points for this day 2 bet

[languid cliff]

@hallow gulch and what should I do?

[fallow mason]

@languid cliff Try login with Gmail.

[hallow gulch]

Log in from your gmail, then try to unlink your Facebook account while referring to point 2.5 from #faq

[languid cliff]

@fallow mason I could go in the mail but then he changed the version of the game and I can't go in anymore

[night cloak]

Contact customer service.

@languid cliff contact them via login page

Like this

[languid cliff]

@hallow gulch it cancels the disconnection

[hallow gulch]

If I don't know any better, and according to point 2.12. The account might get suspended if the game is running on an unofficial/cracked version.

[steady sequoia]

is the HDR issue get fixed?

[brave aspen]

My pickup settings are changed to default after every match idk why help

It's only in case of attachments and throwables

[mortal apex]

U can try to report it in #old.

[fallow mason]

#old

[night cloak]

Same to me, not every match tho- feel free to report on #old .

[brave aspen]

Tired of writing that much

and if you faced it report, same reports won't make any difference

Thanks

[night cloak]

it doesnt mean any of that it says many people use guest account to send their main account popularity it is not allowed

[brave aspen]

@lime juniper who's so cute

[hallow gulch]

If you don't feel like reporting it, try clearing your data and cache/the auto repair for an attempt of solving That issue

[brave aspen]

That's the first thing everyone does

[glass solstice]

Any answer for this?

[night cloak]

it is better to ask it in #chat

[brave aspen]

Ohh Yes You're right

[hidden slate]

@spring zephyr i want to unlink my Pubg ingame mail...

can u help please

[night cloak]

email cant be unlinked

[near flare]

sir

[night cloak]

For now, email can't be unlinked, you can try contacting customer service for a possible unlink.

[hidden slate]

a hacker linked his account in that ingame mail & logging many times so I can't play

i have access to all social accounts

[night cloak]

• The mods here are not affiliated with the in-game one, therefore can't help you with these type off issues.

[hidden slate]

@night cloak i never linked the ingame mail as I want to sell the account

[night cloak]

Selling account is against tos

[hidden slate]

now i am sold totally

my 2200+ uc wasted

is there no other way to get rid of this issue

[night cloak]

It's your job to take care of your own account, contact customer service then.

Only CS can help.

[hidden slate]

no no I can't sold my account now I am not willing to sell that

[full night]

Thanks I got the answer

[fallow mason]

Please state your problem in an understandable way.

[hidden slate]

I want to unlink the ingame mail of my account

[fallow mason]

Unfortunately you cant do that.

[hidden slate]

ok then my account will be banned soon

the hacker said he will bann my account

[night cloak]

Contact customer service ...

[hidden slate]

he asked for money to get rid of this issue

@night cloak already done sir..

[fallow mason]

How did he contacted you?

[hidden slate]

they send me auto mated text about pubg India rights

[night cloak]

You should be patient and calm down.

[ember pendant]

Do i will get banned if i used gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @ember pendant, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

yes you will avoid the word ban

[hidden slate]

@fallow mason by customer care icon beside the logout sign

sorry to say, but there should be some way to unlink

[fallow mason]

Pubg has not provided it.

[night cloak]

contact customer service for a possible of unlink once again.

[celest shadow]

You cannot unlink your e-mail or phone number at the moment as this feature is yet to be available, @hidden slate. We recommend you to contact the in-game customer service for further assistance in this regard, and be patient when waiting for a response.

[hollow wave]

how can i unlink the (e-mail) with my PUBG account

[celest shadow]

You should refer to my message above as well, @hollow wave.

[lime nexus]

@celest shadow for how long one has to be patient?

[night cloak]

Refer to subpoint 5.4 on #faq @lime nexus .

[near aurora]

What are they referring to when they ask nickname?

[hollow plaza]

When will the Bonus Challenge become available for Turkey?

[night cloak]

the name that is used in your social media

[near aurora]

Like my username

[night cloak]

yes

[near aurora]

Ok

[sick shale]

We don't have information, Try to ask in Turkey server.

[night cloak]

the link is available in Subpoint 3.1 in #735483472432594994

[hollow plaza]

@sick shale what about Egypt?

[near aurora]

What if i dont know this?

[night cloak]

open your social media settings you can find apps and website there you can find registration date You should use the social media linked during registration

he is hacking

[fallow mason]

Damn i thought glitch

[onyx dagger]

Oh. @storm wasp

[near aurora]

What if i dont have this

[storm flume]

Hello, @outer lynx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

@storm wasp What was that video?

[near aurora]

??

[sick shale]

You should get it. This information is necessary to verify ownership of the account and process your request.

[near aurora]

What do i have to do

[hallow gulch]

Your payment history should be saved within your google/apple id account.

Surely you've purchased something in the past.

[storm wasp]

@sick shale band

[near aurora]

Yes i did but idk how to access this

[storm flume]

Hello, @storm wasp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

@storm wasp Please report them and don't shate such videos in the server again.

[near aurora]

Where is the option to send the image to customer service

[night cloak]

you have to upload it in Imgur.com and send them as link

[lapis fog]

Cant link my gamecenter acc with twitter neither with facebook

[night cloak]

Did you link your Gamecenter account with any other PUBG Mobile account?

[lapis fog]

Rn its not linked to any account

[night cloak]

Game center is already linked which other account you want to link with your game account?

@lapis fog

[lapis fog]

I don’t understand the question bro

[night cloak]

you have already linked your game center account with your Game account

@lapis fog

[near aurora]

Can someone post and send me the link

I will send the transaction

[jade nest]

Do it yourself

[near aurora]

Idk how to do it

[jade nest]

Upload your ss on imgur.com and copy the link of your file and send the link in Customer support

[lapis fog]

Can i link it with twitter and unlink from gamecenter?

[night cloak]

yes you can

[lapis fog]

How

[night cloak]

you can do it via customer service

[jade nest]

Fo Unlinking one of the social media you need your both social media linked in your account.So first link your another social media in your game account and then try Unlinking the other social media.

[polar marsh]

@copper surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis fog]

I cant link another one thats the problem

[marsh sage]

Can I have my access on discord support? @clear spindle

[daring coral]

Hi! I have a problem. The third link made with Gmail has been hacked is there anyone who can help me?

[night cloak]

Email cant be unlinked

[jade nest]

Did you recently unlink any social media?from your account

[lapis fog]

Its been more than 2 months

[marsh sage]

It can't be unlinked

[lapis fog]

More than 2’montha

[night cloak]

it was not for you

[lapis fog]

Months*

@night cloak sorry wrong tagg

[lapis fog]

@night cloak

[night cloak]

ok no problem

[jade nest]

What does it show when you click on the + icon of linking?

[clear spindle]

As previously said your permission has been revoked.

[marsh sage]

But when will I gain it?

[clear spindle]

One day which I could not predict for now.

[lapis fog]

I click on the + icon and try link it to twitter and it shows this

[marsh sage]

Thanks I gain my acess

[night cloak]

you cant link 2 game center account to one game account

[jade nest]

Can you screen record and send what are you trying to do

Make sure to hide all your personal info

[proven crescent]

This is stuck wth? What do I do?

[night cloak]

In case this is perhaps a bug, customer support recommends you use the auto repair option to redownload all the files.

@proven crescent

[steel schooner]

hello can someone help me?

[night cloak]

yes

@steel schooner state your issue here

[steel schooner]

@night cloak my acc hacked by twetar and i want to unlink it but the hacker is every day login my acc and i can't unlink twetar can you help me pls

[night cloak]

Contact customer service

[steel schooner]

how can i?

@Dark Knight#0903

[fallow mason]

from pubg itself

[jade nest]

From loading screen@steel schooner

[night cloak]

via settings or login page

This might help you

[steel schooner]

@fallow mason i can't idk how to do this thing

[jade nest]

Refer to #faq 5.3

[night cloak]

or

[steel schooner]

@night cloak i know how to contact but idk what i say can you help me from dm

[proven crescent]

Somehow getting a kill in solo from a real player and then dying to another camping real player fixed it I got it now

[night cloak]

@steel schooner read this

[steel schooner]

i will do it now

[steel schooner]

@night cloak i cant see what you write

i mean tha pic

[night cloak]

Is this ok?

[steel schooner]

yeah thx

[night cloak]

welcome

[torpid quest]

Is there a way to cancel a Pubg RP Rebate?

[sick shale]

No

[torpid quest]

F

When I’m done the 2k will I be back to my normal rp ranking ???

W/ rewards

[jade nest]

Yes

[wet hollow]

Hello
I can't see liste friends why ?

Help ! I have a problem

[steel schooner]

@night cloak i still can't do this thing

[night cloak]

what is showing?

[steel schooner]

not like your messeg

[night cloak]

what are the asking can you share a screen shot?

[steel schooner]

wait

[jade nest]

You can see your friend list from the invite section only now.

[manic sleet]

I have been blocked in Merto mode ("You haven't been invited to the Metro beta test..."), I believe that it connected with black cards that we got from enemies yesterday. We killed the squad in the Metro mode and got about 80 black cards from them, it first time when I see black cards in this season. I didn't trade anything or something like this. I also can't talk with Customer Support, their bot doesn't allow skip him.
How can I know the real reason why the Metro mode was closed for me?
And, could someone help with it?
Thanks

[steel schooner]

this system make me crazy

i can't bro my net is soooooo bad

i can't share it

@night cloak

[night cloak]

hmm what are the telling you

[velvet hinge]

@jade nest how to collect rewards from this scam event

Tell || mini mod||

[steel schooner]

i'm kurdish do yall have a kurdish tranlater?

[night cloak]

only english is allowed here

[upbeat gazelle]

Can I get cc role pls?

[night cloak]

content creator?

[upbeat gazelle]

@night cloak yes

[night cloak]

fill the form in #735483472432594994 you will be contaced if selected

[steel schooner]

and how can i talk to you with my bad english

[night cloak]

ask questions like this in #discord

[night cloak]

i will try to understand what you are telling

[steel schooner]

oh good

do you have time to do it as a great staff 😁

@night cloak

[night cloak]

i am not a staff
can you tell what customer service asked you?

[steel schooner]

not like you share

[gilded shell]

Hello there! So, my account has 5900 points and because of some glitch it’s showing that my rank is 4800. My rank should be number 1. Can you help me to solve this problem?

[jade nest]

Report in #old.

[velvet hinge]

Already did.

[night cloak]

@gilded shell Could you share a screenshot of your career records?

[night cloak]

Can you type here what they asked you

[velvet hinge]

@jade nest what else?

[steel schooner]

oh ok

and i say

my account has been hacked

[night cloak]

then what did they ask?

@steel schooner For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

If you are having difficulties to understand this, please join the Middle East and North Africa (MENA) Discord server from #735483472432594994 3.1.

[steel schooner]

@night cloak idk what i say this system is crash

[night cloak]

The system might be slow but it is well worth a try.

[manic sleet]

how to contact customer service if their bot blocks any requests?

[steel schooner]

@night cloak where i can join the middle east server?

[jade nest]

Raise a new ticket and start new conversation

[steel schooner]

i mean discord server

[jade nest]

#735483472432594994 3.1@steel schooner

[manic sleet]

always block any conversations

[fallow mason]

Go to explore public servers , There You will find it.

[jade nest]

This seems as a bug... kindly report that in #old and make sure to mention your
Id,device,wifi/cellular, Region.

[lapis fog]

I cant link to twitter even though its new and not linked anywhere else
Device : Iphone7+
ID : 5126056788
Network: Wifi
Country : Kosovo

[manic sleet]

Thanks for the advice/response

[steel schooner]

@fallow mason pls just send me the middle east discord server

[fallow mason]

#old

[fallow mason]

dm me

[lapis fog]

@fallow mason already did

[night cloak]

@steel schooner Your Dm's are closed

[fallow mason]

Dont worry The Tencent staff members go through that channel regurarly.

[steel schooner]

add me

@night cloak

[lapis fog]

Hope so

[night cloak]

You are not accepting requests

[steel schooner]

@night cloak try it now ii mean dm me

[gilded shell]

Hello there! So, my account has 5900 points and because of some glitch it’s showing that my rank is 4800. My rank should be number 1. Can you help me to solve this problem?

[glass kelp]

Can anyone please help me with this