questions

[final oasis]

No, i have access

[sick shale]

@final oasis So unauthorized person is logging into your account from another social media account?

[final oasis]

Basically yes

[sick shale]

Well, Change your game language to English and contact customer service again, Make a request to unlink the unauthorized social media account, They will ask you few questions to verify the ownership of your account, You need to provide correct information.

You may follow these instructions:

[solar current]

Im experiencing lag in cheer park.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @solar current.

[solar current]

"Ensure that the graphics settings are in line with your device performance"
The settings are smooth and ultra. My device can definitely handle that. It's a Samsung Galaxy A21s

[umbral bay]

What if i give my Linked email log in not The gmail account just log in can he able to hack my account? It also linked with google play & facebook

[final oasis]

I had my Facebook account (the one that they hacked me) linked to pubgm and got that Facebook account unlinked but the hacker still have access

I don't know who

How*

[sick shale]

Only customer service can handle account related issues, Contact them please.

[umbral bay]

Maybe hacker linked his email in your acc

[final oasis]

How can I know that?

[umbral bay]

Give me Screenshot of your settings

[final oasis]

I got hacked by a scam web page, do you think that they can solve this anyways?

[sick shale]

I can't give you a guaranteed answer, Contact customer service and follow up with them.

@umbral bay Stop interrupting.

We don't provide support for other regional versions anyways.

[umbral bay]

Hey

[sick shale]

Hey, Do you need any help?

[umbral bay]

Yes

[sick shale]

What's it

[umbral bay]

My account linked with Facebook,Google Play, Email and Phone number option is empty because Region is different

If i give my friend Email log in and he play it for 2 minutes

Can he able to hack my account if i change linked email password after 2 minutes

[sick shale]

Sharing accounts is against PUBGM's terms of service.

Change your passwords and enable 2FA

[umbral bay]

2FA means?

[spark garnet]

Hi, the account is banned again, they login via twitter. And i cant use this If the account is banned

[sick shale]

@umbral bay two-factor authentication on the linked accounts that have the option. You can refer to this message for more steps
#news message

[umbral bay]

Ok

[night dove]

Hello ! I also have a problem, my conqueror frame has been blocked and I can't use it anymore! Can you help me?
My ID - 511861736

[tight oar]

someone to explain to me about the UC penalty

I don’t know what happens with that in my account

[sick shale]

@tight oar One of the reasons could be purchasing UC through unauthorized services, Refer to this message for more details :
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

[potent stag]

Will the custom room stop if i leave?

Ppl in the match still, can keep playing?

[quiet ravine]

My account has been banned for ten years injustice ID account 5667434699 and I have been tired of a full year on the account and I want compensation or cancel the ban Please reply as soon as I am very sad on the account I need my account please😩

[polar marsh]

@quiet ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hi, i got this message when i opened pubg (this is my first time playing it)

Couldn’t find the server status on the website, so are the servers actually under maintenance or is it a bug?

[iron sparrow]

When will anti aliasing be back for ipad?

[sick shale]

No ETA, Hopefully soon

[night dove]

From what you can see in the pictures I got in season 9! You can also check the id, to see that I have the title of Conqueror s9! Id 511861736

[sick shale]

@night dove You should've played 5 matches in conqueror tier in order to get the frame.

[icy flume]

I need some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @icy flume. Remember to read through #faq before asking questions in the support channels.

[sick shale]

No, As far as I know it works with tournament cards only.

[sick shale]

Is this the Global version?

[night dove]

I finished season 9 in the top for the conqueror, I made those 5 matches, I also used the frame but now I can't use it!

[night dove]

I finished season 9 in the top for the conqueror, I made those 5 matches, I also used the frame but now I can't use it!

[potent stag]

@sick shale works with tournament cards? Meaning the room can only end by leaving, when using tournament cards?

[night cloak]

I downloaded pubg from the app store, my region is japan so i don’t think so.

[night dove]

You also understand that I finished season 9 in conqueror, I also used the frame but now I can't use it anymore it is blocked !!

[sick shale]

@potent stag With a tournament card, The players will be kicked out from the match if you closed it.

[icy flume]

I tried to register my squad for PMCO today but I can not as it's showing our character IDs already registered, however no one from us has registered. Is there any way to register?

[potent stag]

Ok ty

[sick shale]

I'm not sure about normal cards, But it shouldn't work afaik.

[sick shale]

#pmco

[potent stag]

Ohhh...

So leaving a normal room might kick the players

[icy flume]

No one replying there

[sick shale]

Not normal one.

[sick shale]

Be patient please, Esport moderators may not be available at the moment.

[icy flume]

Ok thanks ☺️

[lone jewel]

I don't have PUBG graphics anti-aliasing! help please

[sick shale]

It is temporarily disabled, And will be enabled soon. Be patient please

[lone jewel]

Can someone finally help me or not !?

[sick shale]

If we can, What's your problem

[lone jewel]

when will smoothing be available?

Please tell, whats the story of them big puppys .....

[sick shale]

No ETA

[lone jewel]

arrange the confit on two fingers

[rare mist]

can someone pls tell me whats going on with pmgc?

[solemn magnet]

Why is my water like this?

[storm flume]

Hello, @solemn magnet!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Due to 3 players having positive coronavirus test, players had to move to different hotel , 1 day before a tournament which was planned to be a lan. However network/wifi is not stable in this hotel and players have 500+ms making the games unplayable

[rare mist]

@night cloak k thank youuu

[tired dune]

what is this ?

i can't find my friend account

[buoyant vessel]

Hello how can I buy uc to a friend?

[serene granite]

Hi can I change PMCO roster ?

Now

[sick shale]

#pmco

[sick shale]

Through (https://www.pubgmobile.com/pay)

[solemn stirrup]

how do i switch my server if i accidentally changed it to a different server. please help im ranking conqueror this season

i accidentally hit something in the rooms

[buoyant vessel]

It's an official site?

[sick shale]

Yes, It is.

[sick shale]

Can you submit a report in #old with a short description on how it did happen and your in-game user identification.

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @inner lagoon:

:white_small_square: http://bit.ly/37Lgfbm

[hazy bone]

hi
My account has been hacked and linked to Twitter, and I have not linked Twitter, and now the hacker is entering my account please help.

@sick shale

help please

[sick shale]

Contact customer service and follow these instructions:

[hazy bone]

What do I choose?

[sick shale]

"The Social Media account linked to the game isn't mine"

[tidal field]

When will the matches restart pmgc

3 players from nova xqf

[solemn stirrup]

i sent it, do i need to provide my data network and device as well?

[sick shale]

@solemn stirrup No need, I'll send your request now and it may take a week or so for server selection reset to done, We appreciate your patience.

[hazy bone]

@sick shale ؟
?

[sick shale]

@hazy bone The nickname of your social media account, or Email address.

[solemn stirrup]

thanks lol

[hazy bone]

@sick shale

Can it be one or two?

[sick shale]

One of your linked accounts

[hazy bone]

I mean, can you just email?

ok

[dim crag]

Based on that screen, my personal take would be : YYYY MM DD

So, month in the middle.

[sick shale]

Yes, that's fine.

I'll remove your screenshots now as they contain personal information. Please stop sharing more screenshots or hide your personal information atleast

[hazy bone]

ok sorry @sick shale

How do I send photos? I can not?

؟

@sick shale
?

[sick shale]

@hazy bone Can you take a look on top?

If there's an icon like the one in screenshot above

[hazy bone]

@sick shale

not available!

[sick shale]

I would suggest to upload the screenshot on (https://imgur.com/) then copy the Image URL.

[hazy bone]

Do you think this works?

[sick shale]

That's the best solution in this situation.

[hazy bone]

@sick shale
Does the company accept this thing?

[night cloak]

should i buy pmgc premium crate for 300 event points or get the plane skin?

[sick shale]

They need a screenshot of a payment receipt and that's a way to deliver it. Since you can't attach files

[sick shale]

Ask other players in #pubg-mobile ?

[night cloak]

will do :)

[hazy bone]

@sick shale
What is the month that 3 months ago?

[wet grotto]

How get pubg m partner title in pubg

[sick shale]

This title can no longer be acquired

[wet grotto]

Why

[hazy bone]

@sick shale
Is the first purchase invoice of the month or what?

[sick shale]

Oldest one and the payment receipt for the transaction made 3 months ago

[night cloak]

@sick shale i redeemed my points for premium crate but don't have anything in mail? also same with the frame from pmgc player card collection

[sick shale]

Check your inventory

[night cloak]

ah, thanks

[sick shale]

Same with frame

[hazy bone]

@sick shale

The month 3 months ago is October, right?

[night cloak]

ahh i see, thank you :)

[sick shale]

Check the calendar on your phone, Some of your questions can be answered by using Google.

[hazy bone]

@sick shale

Do they want the characteristic that is at the beginning or end of the month?

[sick shale]

What?

[hazy bone]

@sick shale

I mean the deal at the beginning or the end of the month?

[simple cairn]

Has crew been removed?

[storm flume]

Please refer to this channel's pinned messages for further information, @simple cairn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[simple cairn]

Ok

It’s not Th err

There

[sick shale]

https://cdn.discordapp.com/attachments/481200416349224980/798523688676884480/image0.jpg

[simple cairn]

Oh

No wonder

Thanks 🙏

[sick shale]

@hazy bone The oldest date for any transaction made 3 months ago

[hazy bone]

@sick shale

How can I get bills from Apple Store?

[sick shale]

From purchase history in your Apple account settings.

You may refer to their help center for further instructions.

[hazy bone]

@sick shale

Please tell me is it October or November

[sick shale]

Check the calendar on your phone, Some of your questions can be answered by using Google.

[hazy bone]

@sick shale
thank you very much

[sick shale]

You're very welcome!

[drifting crest]

Is the new royal pass worth the price

[old marsh]

Will we ever see PUBG Mobile in India?

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[sick shale]

You may ask other players who have purchased it or willing to do in #pubg-mobile

[sacred hawk]

Hi guys my Account has been hacked ID5155655046

[sick shale]

Contact customer service please.

[sacred hawk]

Hi guys my Account has been hacked ID5155655046

Report please ID5155655046

😞

[night cloak]

What’s the best map for points and speed?

[hallow gulch]

Livik is considered the smallest map which makes it easier to get from one place to another, however you gain the same amount of points on all maps. It just depends on your placement, damage, kills etc...

[prime plover]

👉👈

[night cloak]

How do I gift

[hallow gulch]

I've had the same issue with my log in days, simply use the repair button when you first start the game and the game will re-download and readjust all the files.

[neat dirge]

How to change server

[hallow gulch]

you can see on the top left corner, 2nd option says gift fragments.

[neat dirge]

Pls

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat dirge. Remember to read through #faq before asking questions in the support channels.

[hallow gulch]

You can't change your server ?

[night cloak]

Yeah I clicked that and sent one but it didn't unlock the option to upgrade

[neat dirge]

I it said that you can change it in the lobby (the one that has the pubg mobile text),i tried to find it and i can't find it

[hallow gulch]

ah i see, i suggest you wait for a staff to help guide you through it.

[night cloak]

Have you scrolled down till the end?

[night cloak]

How can I unlink phone number from my account?

[quasi sand]

Need Partner for duo conqueror pushing in Europe server my id 5320391327

[night cloak]

Use #activities @quasi sand

[tidal adder]

This happen every time even on classic game . Does anybody faces this too. It’s too much desynchronisation these day anybody can fix it

[night cloak]

@tidal adder You can report it in #old

[grim palm]

Why? All of my friends are getting banned for no reason, and now it has happened to me.

[polar marsh]

@grim palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal adder]

Okay

[night cloak]

make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@tidal adder

[tidal adder]

I reported same issue with different videos even in last season still not fixed yet mate

Okay I will

[night cloak]

There's no way to unlink email and phone number as of now, you can try contacting customer service if you really need to.

[night cloak]

How can I contact them?

use that option

[stoic burrow]

When wil The FAMAS Weapon will be added in the training Grounds?

[vagrant forum]

It should be in the standard YouTube link format. The one you're pasting there is a shortened one, @cunning ferry.

[cunning ferry]

I have to report this

@vagrant forum

[vagrant forum]

Do you have your private messages open, @cunning ferry? I will send you the standard link there.

[cunning ferry]

Okk

Yeah its open@vagrant forum

[charred depot]

@vagrant forum hello my account was scammed by someone

[cinder condor]

hi

[night cloak]

Contact customer service

[charred depot]

@night cloak how to contact

[heady pier]

Help

[clear spindle]

Could you explain??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @charred depot.

[celest shadow]

Please explain your issue here, @heady pier.

[heady pier]

@celest shadow i want open gyroscooe but i cant tell me not supported

[celest shadow]

What is your device?

[heady pier]

@celest shadow Huawei nova 7i

@celest shadow please help me

[celest shadow]

Did you download the game from the Google Play Store, @heady pier?

[heady pier]

No because Google play store not working i dont know why?

[celest shadow]

Then where did you download PUBG MOBILE?

[storm flume]

Hello, @unkempt kestrel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[heady pier]

@Piston in browser

[celest shadow]

Please delete your game and download it from the official website instead, @heady pier:

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_1.2.0_uawebsite.apk

[unkempt kestrel]

Sir , whenever I try to play TDM matches this happens to me.
I can not see my enemies and teammates. But they can see me and kill me.
Character id :- 551246559
Device :- one plus 8T
Network :- WiFi

[heady pier]

@celest shadow ok dear thank you when download pubg im back speak with you thank you baby ❤️

[celest shadow]

Please report this in #old.

[novel solstice]

my account has been stolen from a month and you say to me call in game support i did and i send everything they ask for and no help until now they just say this and not coming back to me with anything this the second time and it's month right now please someone help !

[steady sequoia]

hello, is there any fix or other things for the hdr issue?

[waxen belfry]

My account has been hijacked by a hacker. How should I get it back? Do I need to sue?

Turkish Is there anyone to help?

[clear spindle]

Please report it in #old, @steady sequoia.

You have already contacted the in-game customer service, @novel solstice wait patiently for them to investigate your issue.

[waxen belfry]

???

[clear spindle]

Please contact the in-game customer service for account related issues, @waxen belfry and you can find the link to Turkish server in #735483472432594994 sub point 3.1.

[heady pier]

@celest shadow

Download is done but gyroscope doesn't work

[jade nest]

Enable your Gyroscope from the settings section first.It gets disabled on its owm when you reinstall your game

[heady pier]

@jade nest you can tell me how do it

[jade nest]

@heady pier Here

[celest shadow]

You may want to check, test and re-calibrate your gyroscope on an application that allows you to do this, @heady pier.

[heady pier]

@celest shadow i dont understand ?

@jade nest i want open but tell me not supported

[jade nest]

You have your answer already.
Your device doesn't support Gyroscope.so you can not enable that option

[celest shadow]

Download an application that allows you to test your device's sensors, @heady pier. Since your device does not have access to Google services, you will need to browse the Internet for one. What you need to specifically check for is your gyroscope/accelerometer.

[heady pier]

1 minute wait @celest shadow

@celest shadow @jade nest

[celest shadow]

That means your device does not have a gyroscope module, @heady pier. This is not an issue with the game.

[heady pier]

@celest shadow What can I do now? I can't play without gyroscope game

@celest shadow help please

@jade nest

[celest shadow]

Switch to another device, @heady pier. This is something we cannot help you with.

[night cloak]

when i buy a outfit, the pubg mobile freezes there

[heady pier]

@celest shadow model huawei 2020 why

[celest shadow]

Can you screen record it, @night cloak?

[night cloak]

i will try to

[celest shadow]

You should have checked the device's specification before purchasing it, @heady pier. Sorry, but this is as much as we can help you.

[heady pier]

thank you dear

[night cloak]

this sometimes happen when i start pubg, I can't play any map bc it says to update the map which update size is 0.1 mb in all maps and when, even tho I download all the maps in pubg

and when i click on download it still says 0.1 mb downloading

and stays the same

[ember lagoon]

👀

[steady fog]

why does the camera drag down when i tap the fire button?
it never did that before idk what i changed
when i tap the fire button, my finger kind of drags on the screen and makes the camera go down

[ember lagoon]

New world record 😆😆

[dire forge]

I have a problem and cannot log into my account

[feral forge]

post it in #old with you ID/device/wifi.

[viscid nest]

I have a problem with rankings.. I'm in diamond it's showing you are unranked..

Any SolutioN

[feral forge]

can you elaborate more? from where you see it’s showing that you are unranked?

[viscid nest]

Your message is not able to see

It's showing pencil

[dire forge]

Is there someone who can help me with this problem

[jade nest]

There are two shoot button.Use the left one if you don't want to move your camera while shooting

[jade nest]

Contact in-game customer support

[night cloak]

Здравствуйте у меня украли аккаунт . Пару месяцев назад поменялся ник в игре ( я не менял) , а пару дней назад пропала привязка к нему (привязка была через ВКонтакте ) . Мой 1 ник в игре был Dragonborn_PRO или Dragonborn , 2 ник в игре был МЕЗ Drag , 3 ник который поменялся сам по себе shortDE . Мой емаил [e-mail] можно ли восстановить мой аккаунт.
1 мой донат на этом аккаунте был сделан зимой 2019-2020 года.

[dire forge]

They didn't help

[night cloak]

Help

Help

I Russia

[jade nest]

Only in-game Customer support can help you with account related issues

[night cloak]

I no spik English

[jade nest]

@night cloak Join Russian server from #735483472432594994 3.1

[night cloak]

Whot?

[dire forge]

There was no response in the last 24 hours

[jade nest]

Refer to #faq 5.4@dire forge

[woven ruin]

Hello

[jade nest]

Присоединяйтесь к русскому серверу из #735483472432594994 3.1 .
здесь разрешен только английский, русский язык не нужен.

[jade nest]

Explain your issue

[storm flume]

Please do not use languages other than English, @night cloak @jade nest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@jade nest senky

[muted wigeon]

My account UNRANKED any help

[clear spindle]

Account level should be above level 40.

[storm flume]

Please do not use languages other than English, @vagrant tulip. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jade nest]

He has already been noted down.You can see his ID in #cheater-reports In the drive link in the pinned message from error

You already know that you can ask that in #cheater-reports

[steady fog]

@jade nest TY

[jade nest]

You are welcome

[leaden cargo]

What is this glitch it's not save and the save button not working

And tell me what is this for

[keen pecan]

Hello

[jade nest]

That save button won't save that frame in your game Account.Read this.It will be saved in your local storage.

[night cloak]

What seems to be the problem?

[cloud rampart]

I want to report my teammate. Just need to double-check so can i send it here?

[night cloak]

Report your teammate in-game or is your teammate using cheats?

[cloud rampart]

nope. they try to kill me but failed cause im too far away.

[night cloak]

Report in-game then not here

[cloud rampart]

already, just want to double check

[keen pecan]

I always have high pings

[livid hazel]

how can we complete this mission why there is no royal pass Eliet Crates how can we do this mission this season there is no 200 RP Box so how can we do this mission i want answer let me replay what happend to this mission take me seroiusly why there is no Eliet creates in this seaseon how do we complete this mission @trim rampart

[keen pecan]

@night cloak??

[livid hazel]

help me let me know something

[mortal sandal]

parameter 2123 how to fix

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text

[spark garnet]

How do i get a verification code when trying to login with email or phone?

[keen pecan]

Can someone fix my high ping issue?

[livid hazel]

thanks

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone] .

[jade nest]

If you are getting that error with email/phone number login.Then keep trying logging in again later
And also report in #old

[jade nest]

Are you getting any error while logging in?

[spark garnet]

I dont ger any codes

[jade nest]

Change your DNS and try again.@spark garnet

[spark garnet]

Tried, But doesnt help

But there is no send button, there is only type in codes

[mortal sandal]

how long i have to wait?

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

[jade nest]

Contact in-game Customer support.Only ingame customer service can help you with account related issues

[jade nest]

Email logging in or linking is still in Beta.So you can keep trying logging in after some times later or you can report it in #old @mortal sandal @spark garnet

[feral forge]

have you checked and refreshed your email or did you receive any sms? @spark garnet

[keen pecan]

I keep reporting in game about my ping issues...... Still samething@jade nest @feral forge

[jade nest]

Report in #old with
your
ID, Device,Wifi/cellular,Region

[keen pecan]

Ok

[night cloak]

Как найти разработчика

Help

How to find a developer

Help

[jade nest]

Contact in-game Customer support.

[charred willow]

Hello

Ingame customer support?

[jade nest]

#faq 5.3

[night cloak]

@jade nest I am answered by a bot and it asks a couple of questions and there is no sense after I answered it says rate the work and start a new conversation

[spark garnet]

None

[jade nest]

Contact in-game Customer support.Only ingame customer service can help you with account related issues.
They may not reply you instantly.They have lot of queries to answer

[feral forge]

^ then this is the only way now @spark garnet sorry for the inconvenience

[keen pecan]

Please when will the bonus challenge be out again? @feral forge @jade nest

[night cloak]

@jade nest ок

[spark garnet]

But there are no buttons or parts of this where they can send a text or email

[jade nest]

No ETA About that.
ETA-Estimated Time Of Arrival

[keen pecan]

@jade nest seriously?

[charred willow]

Hello

[feral forge]

you can put your email or phone number in game in settings page

[charred willow]

Where is customer suport for server change

[honest elm]

@jade nest I have a common question about bot replies. Not in the questioning matter- just to be clear. Are there any sample phrases that may help getting the bot answering on the right thing?
I mean like, instead of writing the story of using whatever or any other topic, just one word to get the convo?

[feral forge]

do you mean the server in game? did you change it recently?

[jade nest]

You can write your problem in the conversation and the bot will ask some questions regarding your account so that whenever the in-game Customer support sees your question they don't have to start asking with some common question like tell your id, in-game name,email etc.@honest elm

[spark garnet]

The account is hacked, so i cant enter it.

[honest elm]

Okay. As a translator, I've seen many people writing the whole thing in-game and bot were giving wrong aliases. Maybe cuz of being over informed or else, idk tbh.
I'll mind this when asked about support messaging. Thank you!

[night cloak]

I am asked questions but there is no substance@jade nest

[feral forge]

if your server is changed due to the custom room bug. you can contact the in game customer service for further assistance.

[feral forge]

did you link any social media platforms to your game account? like twitter..facebook

[spark garnet]

Yes ny fb, But this is the problem. They hacked my fb and got a into my pugb account. Added a twitter account changed mobil and got b a n ned

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

We recommend you to contact the customer service in the game for further assistance.

[charred willow]

My server has been change because of room glitch.

[feral forge]

@charred willow ^

[celest shadow]

Please report your issue in #old and include your user identification, @charred willow.

[charred willow]

Then i try to report i cannot send message

Over there

[celest shadow]

Edit your previous message because there is a cooldown in the channel, @charred willow.

[charred willow]

Can you help@me

[spark garnet]

Ok

[charred willow]

I cannot send message

I am confused

How to send message to pubg support

[tired karma]

Its impossible to contact them, my account was hacked exactly the same way as Elless and there is no way to get help to recover it.

[night cloak]

You’re trying to contact support am I right?

[charred willow]

My server has been change due to room glitch

[night cloak]

They’ll get it fixed soon you can try contacting support

[charred willow]

Contact whom?

[tired karma]

The hacker deactivated my facebook so I cant recover my pubg account, and now they are using my PUBG account.. And it is impossible to contact any Support. Just a dead end when using the support function in game.

[night cloak]

Pubgm support located on settings > basic bottom left

[plain folio]

Hello there I want to know how am I supposed to do this achievement now when the game changed the rp system and canceled the weekly crate

[charred willow]

Is there anyone to help to change my server

[tired karma]

Try yourself, you dont get to talk to a human being.

[night cloak]

@tired karma It’s your job to take care of your account, give it a try by contacting support.

[charred willow]

Where are you guys .. can someone help me

[night cloak]

No one can do here only support and most likely after fixed all ppl who get bugs will change to normal server

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text

[tired karma]

I just changed my facebook password because of previous attempts, i dont know what else i can do.

[plain folio]

Thank you so much, any idea when is this next update?

[charred willow]

Can anyone send this my message to pubg bugs

[night cloak]

That should be on #old .

[charred willow]

Yea when i try to send

Ther is no send button

[night cloak]

You got cooldown, need wait 5h 40min this support channel not place to send that you should be patient until that bug fixed

[charred willow]

?

I did not do anything

[night cloak]

Be patient and wait till the bug is fixed.

[charred willow]

Why should i wait 5hr just to send my problems

[feral forge]

please wait patiently for the further updates or information

[charred willow]

I havent send anythinf

[celest shadow]

Please post this message in #old in the next 6 hours.

[charred willow]

6 hrs

Why cant to do it now

[plain folio]

Ok thank you so much, appreciate your assistance

[charred willow]

Your job is to help us .. not to make us wait 6hr just to send 2 lines of message

[night cloak]

Actually many people complain already, if I were you I wont report cause the bug is known and going to be fixed soon, contact in game support if you want fast assistance.

[charred willow]

They might fix the bugs but how ther goona change back my server.

[celest shadow]

Because you already sent a message in #old but later deleted it, @charred willow. Wait 6 hours and send it again later.

[charred willow]

Atleaset i can give my details there?

[night cloak]

They can check player’s logs, so they can change your server back.

[charred willow]

How will they know my Ingame id

I have not send anything

I just sent hello or something .

[night cloak]

If you want further assistance then contact in-game support

[charred willow]

Can you just let me

Send my info on pubg bugs

[keen shard]

Hello, i need help with something. Recently i swap between eu servers to american, because i wanted to do challenge s for achievement points. But i didn't know my rank whould not be kept. There's 60 day's cooldown, i was wondering if someone can help me get to admin's to put me back on eu server's.

[feral forge]

just wait until the cooldown ends. then you can come back and post it there again

[keen shard]

But i am a diamond 2

[charred willow]

💩

[keen shard]

I cannot play to grind more.

[feral forge]

unfortunately. theres no other way. u can only wait till after the cooldown then change your server

[keen shard]

Ok. Understandable cuz i deleted my pop pubg.

[tired karma]

How to talk with a human being in the support department?

[night cloak]

In-game To contact refer to subpoint 5.3 on #faq

[tired karma]

That is not possible

[night cloak]

Why not

[tired karma]

i dont get to talk to anyone, im just thrown into this web of automatic replies

doesnt matter what response i choose

[night cloak]

You need to get into those stages before getting in contact with real person

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

You will need to answer the FAQ bot in order to be connected to the proper customer service representative that can help with your inquiry, @tired karma.

Please use English here, @night cloak.

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

[celest shadow]

You should contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @night cloak.

[night cloak]

By the way you might want to re edit your message and hide those numbers and emails if it’s private to you

[tired karma]

I been trtying to get to a human person for 1 hour now through the "support department" .. I dont know what to do anymore

[night cloak]

You should contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @~К~О~С~Т~Я~С~.

[heady agate]

Hello ,yesterday i pushed my account to conquerer and as i was playing today i got banned as violation of user ...... , i haven't usee any cheats , plugins .

[polar marsh]

@heady agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

If you dont answer properly the bot will close your case and you need to open back and answer bot questions correctly.

@celest shadow Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

People there write a couple of questions about nothing and all do not answer the developers@celest shadow

[radiant cairn]

My account has beed ban

[polar marsh]

@radiant cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange hearth]

I wrote there about the fact that my account was hacked and blocked, August 30, 2020 and still no response [e-mail]

[drifting crest]

Why does my rp look different the bottom is mine

[feral forge]

you have to purchase for the ez mission pass in order to unlock to the next level

[drifting crest]

I did

I used 300 up

Uc*

[tired karma]

This is my question:
My facebook got deactivated by someone last night so I cant recover my PUBG account and that person is using my PUBG account right now, my ID in PUBG is: 5606124460

My facebook name is ramy.mey.7

Can you please recover my account? And lock it until I can access facebook again?

[feral forge]

unlocked for week 2 mission and the rp mission cards x2?

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

[feral forge]

@night cloak stop spamming. it wont help if you non stop spamming the same thing in here

[verbal seal]

Can I cancel the internal linking of the email in case it is hacked?

[night cloak]

And you will return to me my legitimate account that was hacked in which. I was leaking money@feral forge

[feral forge]

email can not be unlinked

[verbal seal]

The email account is hacked?

[feral forge]

please contact the in game customer service for that. here's an example

[night cloak]

Any update regarding the anti-aliasing bug

[verbal seal]

The hacker linked the email and I want to cancel it. I wrote through the game. Purchases must be received and I have changed all my emails due to the hack Please help

[feral forge]

not yet. please wait patiently and apologize for the inconvenience

[feral forge]

please contact the in game customer service.

[frail anchor]

Hi

Please i have a block on my pubg account

How can I contact with them 💔

[verbal seal]

I contacted the game, the first purchase must be received, and I lost access to my old email because of the hacker

[night cloak]

Im not support here or mod but the mods here are not affiliated with the in-game ones and only in game support can

[feral forge]

if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim

[strange hearth]

Good day.
Help me with a solution to my problem. My id is 511726116, nickname TEAMBO. My facebook account was hijacked, and my Pubg mobile account was stolen on 08/30/2020. In the game I had 1 link to facebook, but after they hacked me, they added a twitter link and mail account. I quickly returned access to my facebook account, but they have a twitter and mail account that they use to log into my Pubg mobile account. Now I still saw that my account was blocked for 10 years, but I have nothing violated, it was stolen and most likely when they realized that I had an entrance, they decided to get a special account ban.

Help me get my account back, I spent a lot of money and time on it, I don’t want my account to disappear because of thieves. I have all the confirmation that this is my account. I started playing from 03/19/2018 on the iphone se, I had bindings game center and facebook. 3 weeks ago I turned off the game center. Since November last year I have been playing on the iphone 8 plus, I have always been in Moscow. I hope you can help me with solving my problem.
Thanks you

[polar marsh]

@strange hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

[verbal seal]

The hacker linked the email and the game support was sent. The first purchase must be received, and I do not have access to the old email

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

Contact in game support stop sending same messages all over again

[frail anchor]

Good afternoon my account has been blocked before 10 minutes and the told me that I used some hacks in game but I swear i didn’t do anything thing i just play with friends my account [e-mail] @polar marsh please help

[polar marsh]

@frail anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting crest]

@feral forge

That’s the ez mission thing right?

[feral forge]

yes

[drifting crest]

Why don’t I have the upgraded look

Do I have to do a mission from week two first?

[feral forge]

are you on stage one now? as you mentioned you spent 300uc

[drifting crest]

Dunno

I might be on stage one

This stage and last stage looks the same?

[night cloak]

Good afternoon.
My account was stolen. Two month ago my nickname was changed but also, two months ago, my connected VK account disappeared as well. My first nickname was Dragonborn_PRO (Dragonborn). My second nickname was ME3 Drag and the third one, that was not changed by me - shortDE.
My email is [e-mail] . Is it possible to recover my account?
My first donation on this account was made during the winter 2019-20. Further donations were made via my paying card , By phone number [phone] , By phone number [phone].
Help help help help help help help help

[feral forge]

so if this is the first season you purchased for this ez mission license. you will get the first rp icon. then next season rp18 you can purchase for it with 150uc. and the icon will be upgraded to the second one...and so on

[night cloak]

Go Russia говорить

[drifting crest]

Ohhh

[drifting crest]

I get it now thanks

[night cloak]

I no spik English

[verbal seal]

I have an account that was blocked a year ago by mistake, can I recover it?
Player number 5306242290

[polar marsh]

@verbal seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

No

Tam razrabov net a tyt est

[feral forge]

english only. no other language allowed in this server. feel free to join the russian pubgm server from #735483472432594994

[hybrid vault]

Where can I write about problems with buying UC?

[solid heath]

If you have guts ban him on live now it's real time ban hackers

[warm surge]

Don’t give me timeout on @solid heath

Is any moderator alive hello

[night cloak]

Avoid the word "ban"

[warm surge]

@night cloak are you mod

[night cloak]

Can I know what the problem is first, didn't receive UC or what?

[night cloak]

No, just state your issue community can help.

[charred relic]

Someone can help me hm

[warm surge]

Hacker is live on fb please ban him i wanna send his live-streams link

[night cloak]

#cheater-reports

[charred relic]

Help to normal version

How to back normal version??

1.2.0.14754

And now up 1.2.0.99999

[night cloak]

Wait till a moderator assist you.

[charred relic]

Hacker up version my account

[night cloak]

Oh, contact support

[charred relic]

How?

[night cloak]

Refer to subpoint 5.3 on #faq

[charred relic]

My account normal version 1.2.0.14754. And now hacker up version 1.2.0.99999. Hacker do not allow me to login my account

[night cloak]

Yes, contact support

[charred relic]

Contact?

[night cloak]

That's the way how to contact support

[charred relic]

How to go chatting malay?

I can't speak English

[night cloak]

#735483472432594994 3.1

[charred relic]

Can't la

[bleak snow]

Guys, I need support pubg

[night cloak]

Why can't?

[night cloak]

State your issue.

[bleak snow]

I was banned for nothing

[polar marsh]

@bleak snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn solstice]

Could you please tell me when season 7 royal pass outfits will back and when facial hair unlocks again

[charred relic]

How do i contact?

[feral forge]

we dont have such information. please wait patiently and you may go suggest in #old

[vestal jewel]

Seven days ago, they said

"Hello MEDUZAツBUDDY,

Thank you for contacting us.

We understand that you are facing issues while Purchasing through the server. We would like to inform you that you can do the Purchases and get offers from Particular region/ Particular server only if you are located from that region otherwise not.

• If you are from the other region, then select the local region you are from and continue the transaction or Purchase. Also we request not to use any VPN while making Purchases as it may lead to failing in Payments as our system detects the region automatically and thus transaction would be failed.

In Many cases, the Payment Status says - 'Processing' and does not complete even though the amount gets deducted. In these cases, the refund is automatically issued to the original payment source by the Google Play Store (OR) the Apple App Store within 5-7 Business days.

We would like to inform you that this issue occurs when there is a refund provided many times and if one account used in multiple devices to make purchases and when multiple accounts used in one device to make purchases and also player's purchase option will be blocked for one month.

So, in order to resolve the issue, we request you to please make sure your payment environment is safe and please try after a few days and check whether you are able to make purchases and if the money got deducted, we request you to please reach out to the payment gateway support team as they are the dedicated team.

We appreciate your kind understanding in this regard.

Best regards,

Irum A.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support "
But i havent prime plus 😕 what i do

[night cloak]

Scroll up

[charred relic]

And then??

[night cloak]

Find number 3.1

But there's no malaysia discord for PUBGM just a note

[vestal jewel]

I paid through Google Play

[night cloak]

Oh google play

[charred relic]

Wait

[vestal jewel]

Yeh how to contact google play?

[orchid basin]

‏Hello My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it.This is
Username: روق3TBx
Userid: 5237706543

[storm flume]

Please do not use languages other than English, @orchid basin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@orchid basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast totem]

@orchid basin Arabic cheater =

[tidal adder]

Is there pubg mobile support for Australia in discord ?

[charred relic]

How do I contact the party

Pubg mobile support for Malaysia?

[tidal adder]

Hi guys let me know if anyone of yours problem has been resolved by pubg mobile through this particular app. Cause I am noticing people only report the bugs but there is no any comment like thanks for fixing this issue Balaa and blaa....
don’t get me wrong just curious, please guys let me know if any of yours problems is solved by pubg mobile

[night cloak]

Hello, I have a friend, who plays rank in server europe, but the leader of the team has the server north america.
Will my friend be banned for playing rank in another server while he gets points in his server?

[feral forge]

no. this is common for all players of pubgm

[topaz linden]

Hy . In the new royal pass do i have to complete 550 minutes each week ??
Can i complete only 200 minutes this week and make up for it in the coming weeks ???

[night cloak]

Ok, because I heard that a player was banned for this issue

what i should do and how

[feral forge]

you can only complete a maximum of 550 mins each week. you cant make it up for the process on coming weeks for the previous week

[feral forge]

gift a space gift=popularity to your friend

[night cloak]

ok

thanks

[topaz linden]

Thanks 👍🏼

[hybrid mango]

hi my account was banned it was hacked by another person and played with cheats i'm not guilty please help

[topaz linden]

When does week 2 start ??
Tomorrow or day after tomorrow ??

[feral forge]

day after tmr if im not wrong.

[topaz linden]

Thanks again ✌🏼

[vestal jewel]

plz help me

[feral forge]

you can simply search it up on google. or from your google play account, on the top right corner there's a question mark cloud icon. click in and you can see contact us.

[vestal jewel]

Thank you

[pastel hound]

My account was hacked and the hacker change some files in data .. is not my reason to banne my account

[vagrant forum]

@pastel hound @hybrid mango, even though you did not use them, the cheats were used in the account. The account is found guilty and hence the suspension cannot be uplifted.

[narrow sparrow]

Any mod?

[vagrant forum]

Yes?

[analog mulch]

I have a very important question, can I help you?

pmco did not receive return mail, still 20 days have passed

[vagrant forum]

Use #pmco, @analog mulch.

[analog mulch]

Okey thanks

[tawdry marsh]

Hello @everyone do anyone have we chat account

[modern plaza]

I'm not able to accept the cookies, because the button is out of my display. but I need to, to get my old account back

any ideas?

[night cloak]

@lime juniper **
i want to talk with you in private chat please
plase add me **

[jade nest]

Change your DNS and try again

[devout ermine]

Is the server really under maintenance? Cuz my friend earlier was playing i couldn't open it because of this

[sick shale]

Is it a regional game version, @devout ermine?

[devout ermine]

@sick shale i don't know cuz my friend suggested me to download it from taptap(an app)

[sick shale]

Download the game from App store/Play store or the official website (https://www.pubgmobile.com/pay)

[devout ermine]

@sick shale

this?

[sick shale]

Yes

[devout ermine]

@sick shale Thanks

[tacit quest]

Hello

My frnd used Turbo mode Config

When it will be officially come?

[sick shale]

No information about that

[tacit quest]

My frnds ss

Is it real?

@sick shale bro

Anyone ?

[sick shale]

Some features may be available on specific devices or accounts for testing purposes.

We don't have official news about it yet.

[jade nest]

That is only available in some ios devices for now.No ETA on Official release

[tacit quest]

Oh

[steel wing]

So my friends account got hacked the account is connected with Twitter and Google Play Games.Can she unlink the google play without having access at it?

@sick shale

[sick shale]

Contact customer service for login screen and follow up with them.

[jade nest]

@tacit quest And plz don't change game files or anything to get that configuration or it will lead to your account ban.

[steel wing]

Yeah I know about Costumer Service but do you have any information if that is possible?

[fleet current]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fleet current. Remember to read through #faq before asking questions in the support channels.

[sick shale]

We don't know if it's possible or not, You need to follow up with the customer service and they will assist you based the information you provide and status of your account.

[night cloak]

How do you get this title

[sick shale]

Can you take a screenshot from the profile?

[steel wing]

Was there an option to connect the account with phone number ,m

?

I think now its not

@sick shale ?

[sick shale]

What?

[tacit quest]

@jade nest no bro

My friend changes this

@jade nest bro

Does gfx tool is harmful?

[storm flume]

Use of unauthorized third-party software or methods, @tacit quest, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tacit quest]

@jade nest does potatographics config is harmful?

[jade nest]

No need to change any configuration for in-game file.Or your account will be banned of violating user agreement.

[hybrid mango]

I had an account banned due to hacking from another device, but the password was not hacked and they played with cheats on it

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @hybrid mango.

[glacial nexus]

Help?

[thin abyss]

Help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thin abyss @glacial nexus. Remember to read through #faq before asking questions in the support channels.

[thin abyss]

Can you help reconsider my account and reduce the ban period

[polar marsh]

@thin abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange isle]

Can anyone help me?!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strange isle. Remember to read through #faq before asking questions in the support channels.

[strange isle]

I’m having ping issue in game bcz of my connection

So reported it to network provider

They asked me which server i play & where it’s located

So basically i need to know for Bangladesh where is the server location

I play Asia

[glacial nexus]

My account is banned again for the 3rd time of violating users agreement which i didnt even violate

[polar marsh]

@glacial nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange isle]

@jade nest can u help me?!

[native storm]

I need to change my server to Asia. please, PUBG Team

[jade nest]

Wait for someone who knows about your issue.they might assist you

[native storm]

Who?

[short charm]

Hi My account has been hacked and I want to remove an account with a hacker

[mortal apex]

How did it happen?

[strange isle]

Who can tell me? I need the info now plz help me now

[jade nest]

@celest shadow ^^

[short charm]

Plz

Help me

[native storm]

Please change my server to Asia,

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @short charm.

[celest shadow]

What can I help you with, @strange isle?

[sick shale]

You need to wait for cooldown period to be over.

[native storm]

Please change my server to Asia

[strange isle]

@celest shadow plz check from here

[tacit quest]

When we get the mail of 3rd party Tournament License?

[short charm]

@ Piston My account has been hacked and I want to remove an account with a hacker

@celest shadow

[native storm]

Please help me to change my server to Asia

[sick shale]

@short charm Contact customer service and follow these instructions:

@native storm Stop spamming

[tacit quest]

When we get the mail of 3rd party Tournament License?

[short charm]

I contacted them but without a solution

[native storm]

Am not spamming.. Please help me to change my server to Asia
@sick shale

[sick shale]

@native storm I answered you, You have to wait for the cooldown period to be over.

[native storm]

Nooo

[celest shadow]

That is an information that I do not know. Feel free to contact the customer service in the game for further assistance.

[short charm]

I am afraid that my account will be taken from me

[native storm]

It's done by some bugs.. Its not my mistake at all

[sick shale]

@short charm Follow instructions in the image I sent aboove.

@native storm A bug? Can you describe it please

[native storm]

My friend invited me to a Room that's server is middle east.. I exit without Playing and my game server changed to Asia

Sorry middle east

Changed to Middle East *

[devout ermine]

@sick shale it finally works bro thanks alot

[native storm]

@sick shale

My friend invited me to a Room that's server is middle east.. I exit without Playing and my game server changed to Middle East @sick shale

[sick shale]

I'm glad to hear that!

@native storm What's your in-game user identification?

[native storm]

Please help me bro

5128044917

[indigo wind]

Hello

[sick shale]

@native storm I have forwarded your issue, It may take some time to fix it. We appreciate your patience!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @indigo wind. Remember to read through #faq before asking questions in the support channels.

[indigo wind]

Why is the level not rising

[onyx cairn]

We understand your concern regarding Tournament license applications, @tacit quest, and we would like to inform you that the service is currently not available. We request you to please be patient and stay tuned. Once it is available again we will get back to you. In the meantime, if you have other queries/concerns, please feel free to contact the customer service in-game.

[native storm]

Thanks alot bro iam waiting ❤️

@sick shale

[sick shale]

@indigo wind What's your account level? Take a screenshot from the profile

Your level is 46, What's the problem?

[indigo wind]

Lock here

47 is not open

[native storm]

Bro u need to Increase ur level by EXP point

[sick shale]

@indigo wind Your level does not increase by completing progress missions, You need to earn EXP by playing matches.

[native storm]

That can be collected by daily mission and by playing classic and Arcade

[indigo wind]

Ok

[wintry pewter]

LMAO

[high herald]

Im having an issue with server bug

[night cloak]

@high herald Could you elaborate?

[high herald]

I made a game room to play with friend and now im locked in asia server

I never went to change change my server. There was no prompt or anything about changing server but it changed me and set me to wait 60 days. My id: 5381246096

[tardy crescent]

Sorry I know you can't do anything about it. But just confirming that will be backed again or not? And If yes, will be back how many times can take ? (If anyone reply please ping me)🙂

[wintry pewter]

Any way to play stretched?

[bleak zinc]

Hi i can't log in to my pubg account my Twitter account is stolen yesterday and i have one access to my account by Email i need to get back my pubg account please

[solemn magnet]

If a clan leader has been offline for 326 days will it kick him out and give it someone else eventually or no?

[onyx cairn]

You just need to read this message. @tardy crescent

[stark tulip]

hi i cant change my server please help me

[bleak zinc]

Hi i can't log in to my pubg account my Twitter account is stolen yesterday and i have one access to my account by Email i need to get back my pubg account please

[tardy crescent]

Aah, Understood. But Another Question 😪

• I have submitted one Tournament request but didn't get any response. But after (when it will be available) will be back: get response of that Tournament ? Or not?

[onyx cairn]

Did you even read?

[tardy crescent]

Aah😕 sorry

[onyx cairn]

We request you to please be patient and stay tuned. Once it is available again we will get back to you. In the meantime, if you have other queries/concerns, please feel free to contact the customer service in-game.

[tardy crescent]

Can anyone give me PUBG MOBILE's Official Logos?

[tardy crescent]

Oh! Now I got it (But really I read that).
Sorry again

[onyx cairn]

Check pinned messages of this channel.

[feral forge]

contact in game customer service like this:

[feral forge]

did you recently changed your server in settings>basic?

[native storm]

@sick shale are you there?

Please change my server to Asia.. My friend invited me to a Room that's server is middle east.. I exit without Playing and my game server changed to Middle East...

You said that you reported to the team but how long it will take to change my server??? Please reply

[alpine flower]

have patience mate

[stark tulip]

@feral forge i am not change server in 56 days

[night cloak]

That is bug and going to be fixed soon, be patient mods here can't help with those type of issues.

[feral forge]

you have to wait for the cooldown. you can change your sever again after 56days. that’s the only way

[night cloak]

Did you join someone's room prob scrim global chat?

[stark tulip]

@night cloak no

[night cloak]

Try contacting customer service.

[stark tulip]

@night cloak iam already try in tdm custem room

and my secoud id is ban from ten year

[polar marsh]

@stark tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp basin]

Why I can't link mu pubg to phone number?

[sick shale]

Phone number login method is still in beta and unlinking it isn't possible at the moment, You may contact customer via the in-game settings for further assistance!

[sharp basin]

My phone is android and I want to change it to ios

And my account is linked to Gmail account just only, so how can I log in to my account with ios

[night cloak]

Link to facebook@sharp basin

You login gmail using verification or using your pw or from android link to fb twitter etc.

[sharp basin]

I don't have any social media account

Just only Gmail

[gritty bridge]

how can i unlink my telephone number?

[barren garden]

Play store wait u have ios

[sharp basin]

I don't understand you, sorry!

[night cloak]

@sharp basin then make facebook account on android and you link it.

[sharp basin]

I have account linked to Facebook but it banned 10years

[polar marsh]

@sharp basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

there’s no way to unlink phone number or email for now

[final oasis]

How i can unlink email account?

[night cloak]

@sharp basin then make new pubg account on ios and dont break rules

[gritty bridge]

so in future i can unlink that?

[feral forge]

not sure for now. since it’s still in a beta stage. apologize for the inconvenience

[quasi obsidian]

Mao, someone logged into my account and put an email at bia link. help please, keep logging in and consume my uc. Help please.

[granite lynx]

Hello please let me know how to enter training mode from cheer park

Anyone here to help me??

[wintry pewter]

Can you still play stretched res in this game?

[quasi obsidian]

@feral forge

[feral forge]

you may contact the in game customer service. and start a conversation like this way.

[gritty bridge]

when i can play metro mode on pc?

[quiet glade]

My PUBG Email and pubg is lost how can i get back my account

[feral forge]

after you entered cheer park. go straight a little bit and there’s a gun model on the left side you can enter training mode from there

[feral forge]

did you link any social media accounts to your pubgm account?

[granite lynx]

@feral forge Thank you so much.
Have a good day ahead.

[feral forge]

same to you:)

[quiet glade]

@feral forge yes but i forgot the email and password

[quasi obsidian]

@feral forge how can I show the payments when they only show me that I bought from apple. And I don’t now exactly when I done my account. 😢

[feral forge]

you should contact the in game customer service and also the customer service of your social media.

[feral forge]

i’m not sure if i understand what exactly you mean. can you elaborate more?

[quasi obsidian]

@feral forge when I buy uc from the game, they don’t send me payments, only apple send me notifications.

Help me bro, I pay to much money on my account. 😔😔😔

[feral forge]

do you mean you want to check your payment info? or you want to receive bill emails from apple

[quasi obsidian]

PUBG don’t send me anything.

I have iPhone, when I buy uc from PUBG mobile, only Apple send me notifications.

[feral forge]

i’m using ios device too. as i know pubgm won’t send msg of notifications about our purchase.

[quasi obsidian]

So, how I can show my payment?

[feral forge]

purchase history?

[quasi obsidian]

Yes

Where I can see my purchase history?

[night cloak]

In online bank?

[quasi obsidian]

@night cloak yes bro, but they only show me I buy from apple

[night cloak]

Weird

[quasi obsidian]

I pay so much money, and they can’t help me! ....

[feral forge]

from app store. click on your icon on the top right and then again on your icon from the pop up page. then scroll down you will see purchase history @quasi obsidian

[quasi obsidian]

Thx @feral forge

[feral forge]

you’re welcome

[quasi obsidian]

@feral forge

Here, yes?

[feral forge]

yes

is this what you are looking for?

[quasi obsidian]

Yes, thx 🙏

[night cloak]

Report it in #old

[quasi obsidian]

@feral forge last payment it’s on 27 October 2020, but it’s not first one.

[worldly shoal]

what is "illegal trade item" for ban description?

[feral forge]

@noble gust i’ve seen a youtuber doing this and now everyone is copying from him

[feral forge]

there’s a date range option up there. have you tried changing it?

[sick shale]

One of the reasons could be sharing or selling accounts, Contact customer service for further assistance!

[brisk horizon]

Hi

My account has been hacked. Any help

[sick shale]

@brisk horizon Do you have access to your game account?

[brisk horizon]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @brisk horizon.

[celest shadow]

For your information:

[brisk horizon]

Not understand

Do you have support in Arabic?

[sick shale]

@limpid obsidian Wrong channel

[limpid obsidian]

Ops sorry

[sick shale]

You may join MENA for support in Arabic language, The link can be found in #735483472432594994** 3.1**

[novel radish]

Why new map. Promo cancel?

[brisk horizon]

.1Do you have support in Arabic?

[night cloak]

why doesn't pubg have ip restrictions. my account has never been used outside the usa until it was hacked yesterday

it's so annoying

[brisk horizon]

guidelines 3.1How can I not know?

[solemn magnet]

If a clan leader has been offline for 326 days will it kick him out and give it someone else eventually or no?

[sick shale]

No

@brisk horizon Go to subpoint-3.1 in #735483472432594994 and click on Regional communities

[night cloak]

Where are the flares?

[jade nest]

On the maps in-game

[tidal frost]

Pubg mobile apk

[steel forge]

Hay I got a problem with the Chests, I cannot loot - open them.

[storm flume]

Please refer to this channel's pinned messages for further information, @tidal frost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Hello, @steel forge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[marsh basalt]

Is there a way to download pubg on a ipad device with 9.3.5 ios?

[mortal quail]

hello my account had been hacked and my friend speak with the thief when he log on my account and ask him to get back the account he said that i must give him 3000 UC or 500 dollars and i screen the chat with him how can i get my account back ??? please help !!!!!!!

[storm willow]

AppStore is the only official method for iOS @marsh basalt

@mortal quail all account related issues are handled by customer support ingame

[marsh basalt]

Is there an unofficial method such as an apk?

For ios

[storm willow]

No

[marsh basalt]

Ok

[mortal quail]

@storm willow how can i speak with them ?

[storm willow]

Ingame Settings - Customer support

You can either contact them from Login screen or create new account and reach out to them

[mortal quail]

tey ask for facebook account and i cann't log on facebook cuz the thief hacked my facebook to @storm willow

[storm willow]

You need to provide the username of the linked account and other info the customer support ask, we cannot do anything

[mortal quail]

@storm willow Ii have all informations they need but i cann't log on i have game ID , facebook ID royals pass purchse date my friends accounts and they can ask them

@storm willow do you have any email i can talk them throw ?

you there Sir ?

[obsidian bison]

My teammate was glitching outside the map of third map to kill someone and the person they killed lost a refined mk14

[marsh basalt]

Was it a website with a spin like free glacier or something

[steady ferry]

please and please fix tdm render bug no weapons and no players

getting this bug since s7

[storm willow]

@mortal quail preferably ingame - [e-mail]

[mortal quail]

thanks very ,much sir @storm willow

[marsh basalt]

Is there a way to increase sensitivity above 300?

300 is too low for me

[cedar kayak]

Hi! How to complete the achievement-open 100 elite boxes? . I've opened 98, and as of this season, there are no more elite boxes for completing royal pass missions.

[night cloak]

That’s a glitch

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text

[night cloak]

He isn’t hacking or anything

[obsidian bison]

He’s using it to his advantage so....

[cedar kayak]

Thanks

[obsidian bison]

Slow mo is on so when ever I send the video it said gb is not supported upgrade to nitro to get 100 gb and it just times me out

[formal atlas]

Account has been locked in this newer version

[night cloak]

Or just report while you are spectating him

[obsidian bison]

Reported him guess I will wait 8 days

[night cloak]

This is why I always keep my spectate off

[marsh basalt]

Hey uh

[obsidian bison]

Also here’s a hacker I got banned

[marsh basalt]

Is there a way to increase the sensitivity

Above 300

[night cloak]

I don’t think abusing glitches will get him banned

[marsh basalt]

Nice role lol

[night cloak]

I’m unmuted but thanks

[marsh basalt]

Can i ask

Why you were muted

[obsidian bison]

Cuz we said the word ***

I should have read the server rules

[night cloak]

I said a bad word

[formal atlas]

My problem helped

[crimson steppe]

Same problem with me ..
I accidentally changed my server from Asia to KRJP Because I didn't read the latest updates.

I ask you to help me on this issue as I am unable to play on the KRJP server because the ping is very high which will lead to a bad gaming experience. I would never have chosen the KRJP option if I had known the latest updates. Please help as soon as possible because at this time I can't play on the KRJP server, I have been waiting for 31 days.

i hope your help will be soon. thank you

ID: 5590108093
Device: Computer
Net: WLAN
Country: Indonesia

[formal atlas]

Help pubg

[marsh basalt]

Dont say bad words

[formal atlas]

Help

[green crater]

Hello,i need some help.In new season 17 they added the festure getting rp points when u hit an amount of time that u played in a classic match or others multyplayers things.Im stuck at 550 minutes and im not getting more time/rp points.Can someone help?
(Srry for my bad english)

[formal atlas]

Solution pubg mobile

[cedar kayak]

How to win the M416 glacier? I have been playing since the second season and have opened more than 1000 boxes, including the classic ones. Tired of buying a royal pass in the hope of winning. It feels like everyone has the M416 except me : ( Please help me win!

[obsidian bison]

Bruh

[marsh basalt]

Bro tomorrow you will continue your minutes. Its 550 for 1 week

[obsidian bison]

PUBG ain’t giving it you gotta pay money for it

[green crater]

Oh ok,thank you,didnt know

[marsh basalt]

Np

[marsh basalt]

Update it

[crimson steppe]

help me fix probelms

[brisk horizon]

Hi , my social account on twitter got hacked , and i can't log in into pubg ,
how can i remove it

[marsh basalt]

Did you link any other accounts?

[feral forge]

there’s no way to win it. all by random in the classic crate

[marsh basalt]

Use the pubg uc generator 2020 and get 10000 uc

[cedar kayak]

@marsh basalt I didn't understand how to do it

[feral forge]

do u have a second social media account linked to the game? or email phone number? you should contact the in game customer service

[formal atlas]

@polar marsh

[brisk horizon]

No, I didn't do this thing

[formal atlas]

Solved my problem

Problem

[jade nest]

Contact in-game customer support

[plush coral]

Hello

[brisk horizon]

He called them but to no avail

[teal orchid]

By mistake my server changed to Asia

[brisk horizon]

What is the solution, team

[teal orchid]

How to switch back

[jade nest]

How did your server got changed?

[jade nest]

Explain your issue here

[teal orchid]

When I entered into room match it got changed

I don’t know it’s bug or feature

Even I didn’t enter room . Just select room region

[polar marsh]

@plush coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning vector]

Peace Why do I contact customer service to retrieve my hacked account, and none of them respond to retrieving it

[jade nest]

#old Report here with ID,Device, Cellular/wifi,Region. And try contacting in-game customer support too

[brisk horizon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk horizon. Remember to read through #faq before asking questions in the support channels.

[jade nest]

#faq 5.4

[mortal apex]

Please wait for their response!

[teal orchid]

I tried in game support getting this message though I have my account linked .. really frustrating!!

Thank you for reaching out to the PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support Team.

To ensure that you experience less network lag and have a stable and better gaming environment, players are currently unable to switch servers at will. As per new settings, you will be allowed to select the server once on your game account. This will not impact matching with your friends, you can still team up and play with your friends in one team. Also, the server selection restrictions will not increase the time taken to find the match. Please be rest assured that our team have been monitoring the time taken for matching and have been working on more improvement so players can have the best gaming experience.

The option to select the server is not available for a guest account, we recommend to link your game account to a social account for a better gaming experience.

We are sorry for the inconvenience you may encounter, please do not hesitate to contact us if you have any other questions or issues.

We hope you continue to enjoy PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE.

[brisk horizon]

Hi , my social account on twitter got hacked , and i can't log in into pubg ,
how can i remove it

[jade nest]

That means you will have to wait 60 days for the cooldown period to end@teal orchid

[jade nest]

Contact in-game customer support.They can only assist you with account related issues

[brisk horizon]

Contact but there is no solution in import

[jade nest]

Your convo will look like this They will take some time to answer as they have lot of queries to attend

[cunning vector]

I hope to recover the account and respond to me

[storm pewter]

failed to collect...??

[cunning vector]

What do you advise me to retrieve my hacked account?

[teal orchid]

I don’t know ,why I need to wait for 60 days . It’s not my mistake . It’s a bug .

[storm pewter]

<@&481161015728406538>

[jade nest]

Moderator ping is only for emergencies.Plz avoid the use of mod mention in future@storm pewter

[celest shadow]

Restart your game, @storm pewter.

[jade nest]

Contact in-game customer support.Follow these steps

[bold socket]

When Pakistan have own server

[cunning vector]

The problem is that I do not remember the date the game was recorded

[jade nest]

You mean when you started playing the game?

@cunning vector

Tell me the name of social media with which your account was linked at very first when you started playing the game.And if you have access to it.Then i can help you

[cunning vector]

Yes

[jade nest]

^^

[cunning vector]

Facebook

[jade nest]

Goto
Settings-->Apps and Website(In Security section)-->Then Click on Logged in with Facebook

You can get the exact date from there

[cunning vector]

OK Thenk you

[brisk horizon]

I did not benefit from this answer

[jade nest]

Only in-game Customer support can help you with account related issues

[devout blaze]

Pubg mobile India

Link

[devout blaze]

Releasing date of Pubg mobile India

[jade nest]

Refer to pinned message of this channel

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @formal atlas.

[devout blaze]

Thanks

[formal atlas]

Do it

[iron ice]

Please help me I am having problem of desynchronization in these season. I have tried different wifis and even tried on operator 4g still it feels like my hit box is lieing somewhere else out of the original position. When I try to fire someone they are hardly get knocked out but when they start firing at me I get knocked even though I was hidden.
Device: oppo reno ace
Ping : 100 ms on average
ID.:5607329261

[ancient quail]

how to unlink via email from my pubg account

[night cloak]

@iron ice use wifi connection, not 4g/mobile internet

[ancient quail]

please give solution

[iron ice]

I @night cloak I use wifi, I was trying to say that I tried different wifis still not getting any better

[ancient quail]

@night cloak

@glossy sable

[night cloak]

@ancient quail i have no idea. Try ingame customer support

[jade nest]

There is no way you can unlink your email from pubgm for now

[past grail]

Does anybody know how I can play pubg Korean or global version on iOS from india? Please help

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @past grail, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

@iron ice using local server that where u living in country? Not changed server - can be more lags

[ancient quail]

how to unlink a social media which is connected for a long time

[past grail]

Thanks

[onyx dagger]

Via the in-game settings, @ancient quail.

[onyx dagger]

No worries.

[ancient quail]

its not working

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ancient quail.

Please refer to subpoint 2.5 in #faq for further information, @ancient quail.

[ancient quail]

it says the social media is connected for very long time

[iron ice]

@night cloak as I said i don't have any issues regarding ping

[onyx dagger]

May I know what is your issue, @iron ice?

[onyx dagger]

You may contact the Customer Service in-game regarding this issue.

[night cloak]

Then internet provider isnt good

[iron ice]

@night cloak I live in middle east and I play on middle east server

[ancient quail]

I contaced but didn't help

[iron ice]

@onyx dagger I have desyning issues

[onyx dagger]

Did they respond?