questions

[open ice]

Can anyone help me with the unlinking of email link from my ID?

I have requested since September 2020 sir

[night cloak]

You cant Unlink Email

[silent hare]

Is there anyway to change server

[night cloak]

You have to wait 60 days

Is pubg runic released , cuz i am not able to see it in playstore.

[open ice]

It has been 120 days

[celest shadow]

If the Rank in the Top 10 2 times mission still does not work after repairing, please report it in #old. You are not annoying us at all, do not worry! Cheers and good luck. 🍻

[night cloak]

Are u telling me?

@open ice You cant unlink Email From Your account

[open ice]

No please

[night cloak]

Ok

[open ice]

Are you from the team of PUBG mobile?

[night cloak]

no

[open ice]

Okay, but the team can do from their end!

[celest shadow]

Hello, @silent hare. You will need to wait 60 days before you are allowed to switch to another server.

[silent hare]

I know that

[night cloak]

?

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @open ice. This feature may be available in the future.

[celest shadow]

Yes, PUBG MOBILE: Runic Power has been released on app app markets. The version is 1.2.0.

[silent hare]

How to enter in rune power community event

[celest shadow]

Please read #events for more information, @silent hare.

[open ice]

Sir can the support do it?

[celest shadow]

Probably. Feel free to contact them for assistance in regards to your inquiry.

[night cloak]

But i am not able to see pibg in playstore

[celest shadow]

What is your country?

[night cloak]

@night cloak bruh pubg is banned in india

Oh

But a youtuber plays

I am indian too

[fallow mason]

thats from different sites they download

[celest shadow]

Then refer to this message, @night cloak:

#questions message

[open ice]

I have been requesting them for a long period of time. Since September i am trying to get some help but no one has helped me as of yet. Please can you help me connect with them?

[celest shadow]

No, I cannot. You are the one who needs to contact them, @open ice. Please open another ticket and send your inquiry again to them.

[open ice]

Is there any other way to connect with them? I have been sending emails, contacting customer support in-game, trying to grab their attention on Twitter since September.

[fallow mason]

hmm

i dont think so

[night cloak]

Why PUBG KR events stopped for 2 seasons?

[night cloak]

we only provide community support for PUBG mobile global english version

How can i contact them?

[night cloak]

Customer service in-game

I don’t know why they won’t replay if we send with English texts

Can we only contact them by korean language?

[onyx dagger]

We provide support only for the Global English version of PUBG MOBILE here, @night cloak, so, we do not know about it.

[clever ember]

fix bug uc??????

[stray vale]

Hello.. What is the TICKRATE of PUBGM Server?

[onyx dagger]

??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clever ember. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

TICKRATE, @stray vale?

What do you mean?

[stray vale]

Tick rate
Tick rate is the frequency with which the server updates the game state. This is measured in Hertz. When a server has a tick rate of 64, it means that it is capable of sending packets to clients at most 64 times per second. These packets contain updates to the game state, including things like player and object locations. The length of a tick is just its duration in milliseconds. For example, 64 tick would be 15.6ms, 20 tick would be 50ms, 10 tick 100ms, etc.

[night cloak]

You meant ping

[stray vale]

the higher the tick rates, the more responsive the game become.

[stray vale]

well it's not actually a ping, but it's similar

[night cloak]

That is also called ping in pubg

[stray vale]

have you ever experience "Super Bullet" in pubgmobile?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[stray vale]

there is a lot of videos that discuss this matter online. I recommend one from youtube by uploader Battle(non)sense titled "Netcode 101"

The video will discuss about ping, lag, de-sync, update rates, tick rates, super bullets, and a few other..

And I have not found any creator discussing about this matter in PUBGmobile, other than one uploader from India, unfortunately he used Hindi in his video, i couldn't understand anything.... I hope dev will respond. This is a big game (albeit free to play)

[clever ember]

bought a 780uc 180 uc went for the name card and the remaining 600 uc
disappeared only once ID: 5129611361
Name: 彡Terminatorジ Help bro tencent gaming baddy

[fallow mason]

Then u might report it to In- Game customer Service

[clever ember]

how?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @clever ember.

[mortal apex]

Please refer in #faq 5.3.

[storm cape]

One message removed from a suspended account.

[fallow mason]

19th

[storm cape]

One message removed from a suspended account.

[fallow mason]

2:00 UTC

[lost gulch]

hi

[fallow mason]

Hello

[clever ember]

like this

[fallow mason]

Yes like this

[lost gulch]

i want to know my accuont get band in seson 12 with no reson

[polar marsh]

@lost gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever ember]

Answer tim? @fallow mason

[fallow mason]

@clever ember yes

[clever ember]

time support answer??

@fallow mason

[fallow mason]

What u need ?

[clever ember]

Answer tencent gaminga?

[fallow mason]

We don't have access to answer .Tencent will answer

They will reply to u soon

[clever ember]

2h?

[fallow mason]

U will get in game mail

[clever ember]

game starting?

[fallow mason]

Yes

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @clever ember.

[night cloak]

If i have 2 AR rifle then the attachment wont pickup twice. As example: i have M416 and AK47 in by hand. One extended mag picked up for M416 but another extended mag for AK47 wont auto pick up. Why?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

It's a bug, please report it in #old.

[young crown]

How to see whats inside those crates

[fallow mason]

U should buy that

Then only u can know what's inside

[marsh sage]

When will today’s match start?

[trail thorn]

Season 17 starts on Tuesday morning or Wednesday morning?

@celest shadow

[celest shadow]

Should be on Tuesday, January 19.

[trail thorn]

After how many hours?

[celest shadow]

22:00 UTC, convert it to your own time zone.

[marsh sage]

Ok

[celest shadow]

You should get a countdown in the game tomorrow and the Royale Pass locked.

[marsh sage]

So 2nd match in 23 Ute and 3rd in 24 Ute

[celest shadow]

Yes, @marsh sage.

[violet path]

Hi!
I have been banned for one day then i have been banned for 3 dayes. Why?
I did'n break any rule
My ID: 5233305310

[polar marsh]

@violet path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brazen yacht]

Approximately how many days it takes for a reply from customer service ?Please let me know , i have raised a server change issue 5 days ago in game.

😫 👍

[wide wharf]

I just finish solo match but it RP didn't finish my 2 mission (kill with AR + earn S) but it complete other missions.

[brazen yacht]

Which mode was it ?

[small sleet]

Without reason

[wide wharf]

Classic

[clever ember]

Approximately how many days it takes for a reply from customer service problem 1250uc bought a 780uc 180 uc went for the name card and the remaining 600 uc
disappeared only once ? un 650uc disappeared only once 1250uc

[marsh sage]

@celest shadow I don’t want to play the match. But I want to be the spectator. Is it possible?

[dapper lynx]

I've played 3 more times, still the same result. Though I've received my rewards cause I chose to do the other missions but apparently this mission in particular is bugged. And sure, I'll make sure to report it. Many thanks Piston!

[celest shadow]

Not possible, sorry.

[marsh sage]

Ok

[wide wharf]

It classic. Kill with AR in erangel + earn S.
Both are classic

[celest shadow]

That's quite unfortunate to hear. I'm glad you finished your missions and received the rewards. Please help us report it in #old. Thank you and have a lovely day ahead!

[small sleet]

Tier no rest

[brazen yacht]

Collect reward from rp section ,not from the end screen of match,

[wide wharf]

See that. I should've finish all of it + weekly ones.
Yet it finishes some and ignore other

[dapper lynx]

Much appreciated, wish you have a lovely day as well and be safe!

[opal silo]

AYO I need help

[wide wharf]

I should've finish that too, but somehow it didn't finish. Yet my mission to kill with vehicles is finished

[brazen yacht]

I faced same problem earlier if there are to identical mission and you collect the reward from end match screen then only one mission gets completed other remains incomplete!

[wide wharf]

That is far from identical

[opal silo]

If I buy RP Prime etc. and I dont log in some days, will I be able to collect UC from missed days?

[brazen yacht]

Yew

Yes

[unborn radish]

Hi!
I have been banned for one day then i have been banned for 3 dayes. Why?
I did'n break any rule
My ID: 5233305310

[polar marsh]

@unborn radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brazen yacht]

Check the detailed stats ,check how many kills are there from ar

[wide wharf]

Mate, i only need 4 kill for AR, i got 6.

[arctic saffron]

im facing ping issue

[median remnant]

What is the reason?

I logged out from one account and when tried to login to my other account I face this problem.

[brazen yacht]

Then ,It's a bug i guess !

[ionic urchin]

When it unban

[hasty sentinel]

hi i have banned for seven days then i am banned for 10 years my 51599684861

[polar marsh]

@hasty sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median remnant]

Anyone? Please help me with rhis

[fallow mason]

its too quick

thats y . try again after some time

[wide wharf]

Yeah i thought so. Already reported if

[grizzled lynx]

Why the speed of bullet is slow in medium frame rate then other frame rates?

[robust ermine]

Hii

[grizzled lynx]

Answer me please

[glossy crystal]

Some one plays with hack I report him but he didn't get ban

[onyx dagger]

As you have reported the player, you may wait patiently, @glossy crystal.

[heavy vortex]

KR version? @median remnant

[median remnant]

Yes

[onyx dagger]

Looks like KR.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @median remnant.

[onyx dagger]

I see. Report them in-game, and then wait patiently, @night cloak. You do not have to ask anyone to check any YouTube channels for that

[median remnant]

Yes it is KR version

[night cloak]

@onyx dagger bro i have reported that 1 yr ago but nothing happened

[glossy crystal]

The game is so bad in the ban bro

[onyx dagger]

Refer to the bots message above. @median remnant

Let's be patient. @night cloak

[glossy crystal]

Many hackers

[storm flume]

Hello, @glossy crystal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@onyx dagger can pubg mobile can block the websites of free uc and gun skins

[onyx dagger]

Report them to the respective social media customer care.

[marsh sage]

@night cloak They are doing. But too many in numbers.

[night cloak]

@marsh sage yup bro

[onyx dagger]

It's just a matter of time.

[glossy crystal]

Do any one like s17 bro

S

Guys?

[clear spindle]

#pubg-mobile.

[night cloak]

@clear spindle can you help me

[clear spindle]

You gotta state the issue if you have.

[night cloak]

Yes i donot see discord supporr channel in server please tell

#discord-support

[grizzled lynx]

Any news about PUBG India?

[night cloak]

@grizzled lynx go to pubg india server

@sand path

@celest shadow

[clear spindle]

Patience.

[night cloak]

Ok

[clear spindle]

Refer the pinned message, @grizzled lynx.

[grizzled lynx]

@clear spindle were

[night cloak]

In pinned messages 📌

[clear spindle]

This, @grizzled lynx.

[night cloak]

@clear spindle i know you know pro plays

[clear spindle]

The channel has been temporarily removed for you, @night cloak.

[night cloak]

Why

[clear spindle]

You can use #chat for conversations.

[night cloak]

How many days

[clear spindle]

You can DM Nadeko for that.

[night cloak]

He blocked me and i dont know why

@night cloak You cannot use #discord.

Why

@night cloak please

Could you let me know what do you wish to report?

@night cloak

I wanna report him

@night cloak DM me.

??

[nova ore]

After 1day ban can we get tire rewards ex silvers

[pliant vapor]

Hello can anyone help me? My anti aliasing settings keep turned off even though i just turned it on

[night cloak]

@pliant vapor It is a known bug. Hope it will be fixed soon!

[pliant vapor]

Ow thankyou!

[night cloak]

@nova ore Your tier should reset to bronze.

[nova ore]

But season end rewards will get or not

[night cloak]

You won’t get it.

[nova ore]

Silver will not get @night cloak

[night cloak]

@nova ore No.

[nova ore]

Thanks for info @night cloak

[night cloak]

No problem.

[native coyote]

@night cloak I set the AMD image sharpening to 100%. This time, before opening binoculars, the surroundings were very sharp, but when I opened the binoculars, everything became blurry again. I guess I should wait for the update. I hope it gets better.

[nova ore]

@night cloak but my 1 day ban is there team up ban

[polar marsh]

@nova ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@native coyote Yes. You should also report the issue to Gameloop team to look into. Just in case.

how is it going w reports ?

if i get such a reports would i get ban

[native coyote]

I will go. I hope they investigate this a little bit.

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[native coyote]

Can you review the last post I posted on " #old " channel. (In case there is anything wrong ..) @night cloak

[night cloak]

Hello, I want to report a game that was filmed using cheating. What is the correct way

[fallow mason]

no

[storm willow]

Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[night cloak]

The link does not work

[storm willow]

Try after sometime @night cloak

[solar current]

How can I fix fluctuating FPS(freezing for short amounts of time)? Graphics settings are: smooth and ultra
Device: Samsung Galaxy A21s.

[night cloak]

ok

[storm willow]

@solar current try smooth Extreme- if your device is old,You may need to upgrade.

[solar current]

Its not old.

Its been released 6 to 7 months ago. I can't go any higher than ultra

[night cloak]

@solar current Whenever that happens, try lowering the graphics or turning off Anti Aliasing. It is a common problem with Exynos chipset because of their thermal issues.

@night cloak Please use http://cheater-report.pubgm.cc.

[solar current]

Anti aliasing. Afaik I don't have that in my settings.

[night cloak]

Then, lowering the graphics is the option you have, @solar current. Because it is a Samsung phone, you can also try reducing the resolution to 720 to see if that helps.

Hey I want to know that why my device is not having extreme graphics in smooth device is realme 5 pro

[solar current]

How can I reduce the res? I don't have root access

[night cloak]

@night cloak You can look for the symbols online. In some symbol finder website.

[solar current]

It was off all the time.

[night cloak]

@night cloak Realme 5 pro does not support 60fps.

@solar current It should be under your display settings.

@night cloak Unfortunately, you will need to find those yourself.

[solar current]

The screen res is already 720p and I can't change it

[night cloak]

Then, it’s just the device, @solar current, unfortunately. You can try to play the LITE version of the game.

[tulip jackal]

is it normal that i can't jump while switching weapons

[night cloak]

@tulip jackal Yes. It is apparently not Fortnite.

[solar current]

I'll look online for ways to optimize Exynos performance. Thanks.

[night cloak]

Sure.

[tulip jackal]

not sure what fortnite has to do . But thanks

[night cloak]

They let you change weapons while jumping.

[solar current]

Also, can I use the Game Plugins app from Samsung. It's used to monitor CPU and GPU usage and FPS. It also has some game boost options

[tulip jackal]

ohh ok. i have been tapping on the jump button and thinking that why isn't it working.

so its by design

[median dock]

What happens if you give someone twice royal pass

[storm willow]

First one can be activated- the second one will be converted to RP points equivalent to UC value @median dock

[hoary valley]

Good Evening

any one here from PUBG Mobile Support Team

[serene bear]

@polar marsh aftr this present premium crate what will come..?? Custom crate or premium crate??

Reply pls

[median dock]

@storm willow my friend is on level 100 rp so if i give him once again royal pass this season what will happen then?

[storm willow]

Same @median dock it will be converted to Rp points equivalent to UC value

@serene bear no information about that.

[serene bear]

@dense nova reply to my question

[storm willow]

@hoary valley explain your issue.

[serene bear]

Okok

[median dock]

Huh, can it not be converted to 600 uc?

[storm willow]

No @median dock

You can click “?” In royal pass gift section for more info @median dock

[median dock]

Ah ok

[hoary valley]

my account have been banned for more than a month though I did not violate any regulation. even when I try to send my issue to PUBG Mobile via the app, my issue hasn't been solved...!

[polar marsh]

@hoary valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median dock]

Question, can you gift a friend royal pass some day/hours before release date? Like a pre order thing

[celest shadow]

That is not possible.

[last prism]

Is it possible from the 4000 uc I won yesterday from the runic power challenges event to give 5uc to my freind since he was short of 5uc for next season RP .... Sad for him...?
Ok maybe 5uc is a bit small amount maybe 100 uc... Is it possible?

[fallow mason]

no its not possible to give

[proper basalt]

Is there anyone responsible

[fallow mason]

what u need

[remote falcon]

It is possible to give cuz i think there’s a RP gift button

[proper basalt]

My account is hacked

[fallow mason]

yes u can give rp to your friends

[fallow mason]

u have access?

[remote falcon]

But is there anyone who can give me a rename card???

I had 180 IC left in my acc then after i bought it card didnt came

[fallow mason]

u can ask ur friends or buy from crew

[remote falcon]

Idk why

[proper basalt]

Yes there is

[fallow mason]

really

[remote falcon]

Bro crew is under maintenance

[remote falcon]

Yeah

[fallow mason]

oo yeah

[remote falcon]

I also asked my frnd but he didn’t give me

[fallow mason]

then u can contact to in game customer service

[proper basalt]

@fallow mason transferred to another account

[fallow mason]

which account ?

[remote falcon]

This same problem was occurred with my frnd

He also contacted but card didnt came

He had to buy again UC for card

[fallow mason]

so its obviously a bug

[remote falcon]

Yup

[proper basalt]

@fallow mason From Facebook

[fallow mason]

how did u know ur account hacked ?

[fallow mason]

then u can unlink and make new one

[remote falcon]

But bro can u give me one card??🌚🌚🌚

[storm flume]

Please avoid going off-topic, @remote falcon. You may have unrelated conversations in #chat.

[proper basalt]

ID in another account

[fallow mason]

then unlink that one

[raven lion]

anyone can help me fix my gyro? it's moving slow even if I max it

[fallow mason]

try re-installing the app

[proper basalt]

@fallow mason I am writing from the translation, I have difficulty understanding what you are writing

[fallow mason]

which lauguage u prefer

[rugged aurora]

How to download pubg global version

[proper basalt]

Turkish 😋

[fallow mason]

from play store

[rugged aurora]

Bro I am indian

[celest shadow]

You can download PUBG MOBILE from your Google Play Store or AppStore, @rugged aurora.

Google Play Store:
https://play.google.com/store/apps/details?id=com.tencent.ig

Appstore:
https://itunes.apple.com/in/app/pubg-mobile/id1330123889

[rugged aurora]

So can't download from play store

[fallow mason]

i dont know turkish

[celest shadow]

You can join the Turkish server for further assistance, @proper basalt. The link can be found in #735483472432594994 3.1.

[fallow mason]

india pubg is banned so we cant do anything

[rugged aurora]

Ok

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[civic leaf]

What should i do if someone hacked my account and linked there twitter to my account

[fallow mason]

report it on in game customer service

[civic leaf]

@fallow mason i want direct contact with someone to provide him with all the info

@fallow mason Every time i try contacting them they replay in different topic than the one i am talking about

[fallow mason]

ok contact @onyx dagger

he will help you

[civic leaf]

thanks

[fallow mason]

plessure

[eternal vault]

@storm flume hlep registration

[dreamy cypress]

Hello

Is there any technical supporter?

I have a problem with charging

Hello Pubgmobile_cs

A problem in my account, You discounted me To much UC for My Account
without any reason Please solve this problem my Account number is
: 5162848786

Best regards
Azzeddine

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dreamy cypress.

[normal geyser]

I have subscribed to

( prime plus& rp prime plus ) offer

From ((subscription festival)) into the game

And discounted  329.99Egp

Then discounted again today 159.99egp

From old prime plus subscription

How did that happen??!

Please help me

Id 5669692086

[hushed lantern]

How to buy uc for royal pass

[fallow mason]

from pubg

[hushed lantern]

Ya

[runic hornet]

How to buy free uc ?

[fallow mason]

press uc+ button and buy

[fallow mason]

participate #events and win

[runic hornet]

Ok

[hushed lantern]

That's was not working

[runic hornet]

How buy free uc now

[fallow mason]

why

[fallow mason]

we cant buy free uc

[runic hornet]

Ok

[hushed lantern]

I don't no

[runic hornet]

Mereko samajh ni aya discord event mein

[storm flume]

Please do not use languages other than English, @runic hornet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallow mason]

send ss

[fallow mason]

speak english

[runic hornet]

I commot understand in discord event

[frozen cape]

I have a PUBG account linked to Facebook and Twitter, but I cannot open them, and I also cannot open the PUBG account. Please help me. I want to retrieve my account. I have all my account information.

[fallow mason]

what is showing when u open the game ?

[runic hornet]

????

[fallow mason]

what ?

[night cloak]

Hello, it's now been 1 month since I asked online support to unlink the google play account from my pubg account because it was hacked. Still no news... despite the reminders. There is no solution to prevent the hacker from connecting ? This situation is crazy !

[hushed lantern]

What do u want

[runic hornet]

Connot*

[fallow mason]

u cant unlink it

[runic hornet]

Cannot*

[fallow mason]

u will be given room id and pass from there join

[night cloak]

Really ?? Why ?

[runic hornet]

What*

[fallow mason]

beacuse pubg didnt provide that

[fallow mason]

at #events there is room id and pass . if u win the match u will get uc

[frozen cape]

@fallow mason I can't open the game because I don't have a way to open it

[runic hornet]

I will play tomorrow bcoz I m going

[night cloak]

PUBG support cannot unlink the google play account which was linked by the hacker ???

[fallow mason]

try re install

[storm willow]

@night cloak you need to contact ingame customer support

@fallow mason move to #chat

[night cloak]

I did, since 1 month, and I'm waiting

[remote knot]

hi there, after the latest upgragde, i lost all my guns, cash, armor and inventory. is that normal ? what a pain!

[storm willow]

Try again. Only they can Assist you. Meanwhile Feel free to post about customer support response - in #old With character ID, region and device @night cloak

[fallow mason]

do u downloaded resource pack ?

[remote knot]

i think so. i downloaded the latest update.

cannot remember what it was called

[fallow mason]

check the resource pack downloaded or not

[remote knot]

how do i check that?

[fallow mason]

go to pubg settings and check downloads

[remote knot]

did that, but no difference

downloaded everything i could + resource pack but nothing

[clear spindle]

On Metro Royale??

[remote knot]

yes, metro royale. i see other players have their top guns and armors and i am starting from scratch (my level 30 is still showing correctly.

[clear spindle]

It's normal and has been mentioned in patch notes.

[remote knot]

that’s sad. does not make any sense. how come other players already have the top guns and armor within a day or two?

[clear spindle]

Link to patch notes: #news message

[ionic knoll]

Hi, I would like some help changing my servers Bcs I accidentally changed it and it won’t let me change back for another 59 days

[clear spindle]

You can discuss about this in #pubg-mobile and feedbacks to #old.

[remote knot]

well... 😡🙁. but thanks anyway

[mortal apex]

Unfortunately,u have to wait for the cooldown.

[safe walrus]

Anyone here??

[fallow mason]

yes ..?

[safe walrus]

@fallow mason I meant the mods, not u🙄

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @safe walrus. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hello, how can I get four thousand UCs?

[fallow mason]

no

[night cloak]

Please help me

[fallow mason]

you cant get free uc here

[night cloak]

Why

[safe walrus]

I am facing problems in downloading the maps, I can't download any of them and when I try to do so, it only says 'Downloading nan' but it doesn't download

[dire vector]

Why I Have This Problem?
Device:Galaxy A51
WIFI:FTTH
Country : IRAQ
MS 60

[fallow mason]

u can earn from #events

[fallow mason]

play with ur squad

[night cloak]

Where are discord eventd

[fallow mason]

#events here

[night cloak]

Give me your idi

[fallow mason]

idi ?

[dire vector]

what if i play with solo to squad?

[fallow mason]

go to #old and report

[night cloak]

Ok

[dire vector]

ok thank you😇

[fallow mason]

🙂

[jade nest]

Try changing your DNS And try redownloading it

[jade nest]

Higher matchmaking time happens due to less active players in a particular map in the server.There is nothing you can do about it then rather playing other maps or waiting for the time to get you matched

[stark socket]

Can i Get promotion Here my esports is organising 50k tournament I want promotion Can i get it here please bcoz no one is registering @jade nest @fallow mason @dire vector @night cloak

<@&481161015728406538> <@&639889499718942720>

[jade nest]

This server has no self promotion channel.But you can post that in #tournaments .Just don't put discord server link there.

[night cloak]

Don’t ping all of them :3

[stark socket]

Okay sir thanks a lot

@jade nest

[jade nest]

You shouldn't have pinged the role mentions ...smh

[night cloak]

@jade nest when is the season ending?

Is it tonight or tomorrow

[jade nest]

Rp? Or the ranking season ?

[fallow mason]

18th midnight

[night cloak]

Hmmm

It says January 17 so I was just wondering

[jade nest]

You don't need to provide wrong info if you don't know

[night cloak]

It’s the 17 here

[urban widget]

Next season around 2:00 UTC 19th

[night cloak]

Waduhek?

[jade nest]

RPseason is ending on 17th jan 23:59 UTC however you can push your ranks till 19Jan 1:59 UTC

[night cloak]

Rip ok

[safe walrus]

Okk, thnks

[surreal lynx]

is there a glitch? That top rp players flag displays only as argentina .

[fallow mason]

which server?

[surreal lynx]

Asia

[jade nest]

You can post that bug in #old and yes its a bug

[uncut notch]

hello any one i got some scrift which cheaters are using for bypass

[jade nest]

Do you want to report those cheaters?

[uncut notch]

to whome i will explain with

[surreal lynx]

No. I don't want to post that bug😂. Just wanted know is that a glitch or not.

[uncut notch]

i want you to catch more cheaters

[sick shale]

#news message

[fallow mason]

its a bug obviously

[uncut notch]

bro what ever script i got cheaters are using it for private bypass i will give you full proof

[sick shale]

Check the message I sent...

[iron steppe]

from where should I buy UC ?

[night cloak]

Https://www.pubgmobile.com/pay

[fallow mason]

u can buy from pubg shop

[iron steppe]

midasbuy >>

I'm from bangladesh and they are taking 44% Vat

[uncut notch]

thanks bro i hope they will ban more than 1000 cheters

[iron steppe]

@sand path

[jade nest]

If you think they take more money for UCs, then you can use google play/app store to buy uc directly from pubgm

[livid plover]

Can I report my issue here?

[night cloak]

@livid plover It is best to report in-game. But you can let us know too.

[iron steppe]

can I buy uc with Taka ??

or I have to use Dollar ?

[jade nest]

You can buy with your own currency itself@iron steppe

[livid plover]

Every time I open up my game resources starts downloading

I don't wanna download the resources...pubgm devs should make a system against auto resources downloading. It's so annoying

[iron steppe]

thank you

[night cloak]

@livid plover You can try unchecking this feature at the very bottom of the downloads settings.

[honest slate]

Guys there's nobody to help in emulator support since an hour.

[arctic kiln]

Recently I was trying to login to my pubg account but its your pubg account is banded for violating pubg mobile policies even I did not break any sort of pubg mobile game's policies and rules please fix it as soon as possible
This is my pubg mobile account- ReDzIllusioN

[polar marsh]

@arctic kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello my acc get hacked what i can do ?

I have every info about my acc ,can i speak with mod or admin :((

[jade nest]

Contact in-game customer support.And provide them with all the details they ask

[civic leaf]

@jade nest I Did they never answerd

[night cloak]

How ? He change the pass :(((((

[jade nest]

Kindly go through the #faq 5.4

[civic leaf]

i cant talk to anyone directly ?

[distant trellis]

Will @fringe locust get ab m416 glacier for free ?🙃

[jade nest]

@civic leaf In-game customer support is the only way to talk with them

[livid plover]

@night cloak I'm on wifi..

[civic leaf]

@jade nest that's so bad man

[brave halo]

cant wait for next season

[civic leaf]

i paid over 300$ for this account

[night cloak]

@livid plover Then, feel free to use #old to share your feedback.

[civic leaf]

help center is so bad

[distant trellis]

R8

[civic leaf]

they should get more ppl to work on it not just bots

[night cloak]

@civic leaf Feel free to #old to share your feedback on the customer service experience.

[civic leaf]

no mail or anything?

[crisp forge]

I need help 😭

@night cloak can u help me

[night cloak]

Yes?

[crisp forge]

I can’t play duo or squads anymöre

[surreal lynx]

Is this screen shot real?

[crisp forge]

My mates tried to kill me so i killed him accidentally and so i got reported @night cloak

Why u dont help @night cloak -.-

[onyx dagger]

You may play Classic matches to earn Merit. @crisp forge

[night cloak]

What i can do now to take my acc back ,omg how he hack my acc? I dont know :(

[crisp forge]

@onyx dagger how long does it take like how much rounds do i need to play

[onyx dagger]

Do you have the access to your Game account? @night cloak

[crisp forge]

Till i can Play with friends

[surreal lynx]

Can anyone tell me ? Is this real or not?

[crisp forge]

@onyx dagger u here?

Omg are those bots or humans? @here

[night cloak]

☹️☹️

😩 😩

[rugged atlas]

When will new season come at which time? Exact time

[small rampart]

I havs changed my server by mistake need asia server

5577827198
Device - realme 6
Wifi
India

[fallow mason]

When will new season come at which time? Exact time
@rugged atlas 2am UTC

[surreal lynx]

Answer this please

[fallow mason]

I havs changed my server by mistake need asia server

5577827198
Device - realme 6
Wifi
India
@small rampart u can change only after 60 days

[sick shale]

@night cloak Begging isn't allowed in this server.

[night cloak]

Answer me

[small rampart]

Ok

[fallow mason]

Answer me
@night cloak Don't beg

[night cloak]

Is it considered as teaming up in metro royale mode if i leave lvl 2 gear people alive when in havibg lvl 6s and pink guns?

How How to get a free UC

My account got scammed and I want to remove my third login need help

[celest shadow]

You will need to play solo matches until your Merit goes up to a point where you can team up with friends again to play Duos or Squads. Please go to your player profile, and under merit, click the question mark button for more information about your merit.

[fallow mason]

My account got scammed and I want to remove my third login need help
@night cloak By Participating in giveaways

[surreal lynx]

@celest shadow answer me please

[celest shadow]

You cannot get free UC here, @night cloak. Feel free to participate in the Rune Power Community Challenge event in #events.

[fallow mason]

My account got scammed and I want to remove my third login need help
@night cloak u can remove from the app which u don't want to

[crisp forge]

@celest shadow how many matches do i need to play could u guess

[little bear]

hi

what

[fallow mason]

Any problem ?

[little bear]

did I do something wrong

[surreal lynx]

Is this real notice or not?

[celest shadow]

Read this for more information:

https://tencentgames.helpshift.com/a/pubgm/?s=account-statistics-rank-rp-items&f=why-did-my-merit-go-down-how-can-i-earn-merit-back&p=all

[fallow mason]

@little bear no I mean r u facing some issue ?

[night cloak]

My account does not have the option to change the bonus bonus region. What should I do?

[crisp forge]

@celest shadow no

[celest shadow]

It's real.

[night cloak]

@celest shadow My account got scammed and I want to remove my third login need help

[surreal lynx]

Ohh thank you

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[surreal lynx]

Can you tell me who gets this notice?

[celest shadow]

That is something I do not know, @surreal lynx. If I have answer, I will let you know.

[surreal lynx]

Ok

[river spade]

The heating issue with iOS not fixed yet?

[white zodiac]

Please review the problem of anesthesia
Daily in the evening no less than 200 ms !!!
ID_5212920439
device_PC
Country_EGYPT

[fallow mason]

The heating issue with iOS not fixed yet?
@river spade No ig

Please review the problem of anesthesia
Daily in the evening no less than 200 ms !!!
ID_5212920439
device_PC
Country_EGYPT
@white zodiac Try changing Your Network

[white zodiac]

@fallow mason ؟؟!!!

[fallow mason]

Try changing Your Net/Wifi

[white zodiac]

This is a problem for me and I have my friends, and not just me @fallow mason

[fallow mason]

Then try re-installig

If it continues contact in game customer service

[white zodiac]

how ?

[fallow turret]

Why this i can't chat with my friends i didn't use anything or toxic language i just got offline after online i can't chat with them

[night cloak]

I was much happier to meet you

[fallow mason]

how ?
@white zodiac Go To Pubg Help

[jade nest]

You got muted for bypassing too many chat profanities

[fallow mason]

I was much happier to meet you
@night cloak pleasure 😊

[night cloak]

You are so funny

[fallow turret]

Nop bruh i just got offline because my net was gone this is happened again sometime a month ago for a min but now a days

[white zodiac]

ok thanx pro @fallow mason

[fallow mason]

Welcome 😉

You are so funny
@night cloak 😀

[night cloak]

I wish all the players were like you

[jade nest]

You can report that in #old .But you should know that the ** which comes whenever you type.they are chat profanities.And if you keep using it.you will get muted

[fallow mason]

I wish all the players were like you
@night cloak 🙂

[dark basin]

i have a bug in which the meds and throwables auto pickup keeps getting set to default everytime i login and it kinda annoying

[night cloak]

😍

[storm flume]

Hello, @dark basin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fallow mason]

i have a bug in which the meds and throwables auto pickup keeps getting set to default everytime i login and it kinda annoying
@dark basin Try clearing Cache

[dark basin]

I'll try it , brb

[fallow turret]

Ikr this is happened with me ago also just i Chat with my friends and net gone than showing that massage

[fallow mason]

Ikr this is happened with me ago also just i Chat with my friends and net gone than showing that massage
@fallow turret If u go against filter Chat too many times u might get muted

[fallow turret]

But ik that but this happena 2 times first time is also same net gone i got offline than online that i try to chat the notice come

[fallow mason]

Then u have to report it to In Game Customer Service

[dark basin]

unfortunately that didnt work

it only happends to meds and nades

scopes and ammo are still the same

[fallow mason]

Ok then try re-installing the game

If still continues Contact In game Customer Service

Also report here #old

[dark basin]

with my crap internet, i dont think i will haha

i already did that ...

im just looking for some help here incase anyone came across the same glitch

[olive dove]

Here @cosmic dirge
Regarding your issue, you have to contact in-game customer support.

If you think this happens because your account is bugged or something you may report your case in #old .

Otherwise, you have to wait for the cool down period so you can change your server.

[night cloak]

Hi. I have a question. Is the tier points different between in solo duo or in Squad? Example: If i kill 10 enemies and win a match in Squad, it gave me 30 tier points. Would be the results same in Duo or Solo match?

[olive dove]

Point system depends on many factors like number of kills, health restored, team support ...etc.
So it is different depends on the aforementioned.

[cosmic dirge]

@olive dove Brother, make me repeat that the monkey will die if I don't. I said that I sent a week ago and tomorrow is the second week and the bug in my account was not solved plus I was given a 60 day timo penalty.

[night cloak]

i said if there would be same result. would be +30 tier points in Duo and +30 in Squad? if i have both same result (10 kills and win)

[cosmic dirge]

@olive dove I sent the picture id and also to change me back on europe what the hell are you so hard on your head

[olive dove]

Please read my answer, if you tried this then you have to wait. There is nothing we can do.

[cosmic dirge]

@olive dove ok....

[olive dove]

And i said one of the factors team support, which is not available in solo and only duo or squad, so it should be different.

[flat jetty]

Hey my server got changed to north america and it's showing that I can't go back to asia for 60 days does anyone have solution?

[olive dove]

You have to wait for the cool down period.

[flat jetty]

Till 60 days there are no players in that server in asia

I live in asia

Will any care team.can help me for this ?

[night cloak]

Hello. Can you guy help me!

[olive dove]

You may contact in-game customer support.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cosmic dirge]

Stop trying that moderators don't even try to do anything you send them to their support and they have no idea they will change I swear. They gave me a penalty for 60 days for nothing and look, you tried what they said and no one answered. or a phone number to send to talk to the actual staff.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[amber vessel]

why did i get a ban i didn't use any cheat nothing but i didn't use anything I was banned 2 account why am i banned?

[polar marsh]

@amber vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat jetty]

Im not gonna use any moderators but i don't know how to contact pubg team i just gone through insta page and I got this discord server

[night cloak]

@olive dove

[olive dove]

Please state your issue.

[gilded patrol]

HI

[night cloak]

Hi. My ingame name EnemyxURDUDE I playing pubgmobile for about 2years. But today my account got banned. I have livestream and record that I’m not using hack. Hope you guy can help me with this. Thanks you very much

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble cradle]

My Facebook account has been hacked, and I cannot access my account in PUBG MOBILE, and my account has been linked to Google. Yes, I want the email, and I have full account information. Who has established the account and shipping bills in the game. Is it possible for help? Thank you for PUBG Mobile support

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @humble cradle.

[humble cradle]

I contacted Game Support but their chat is ending

[night cloak]

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response They told me to try it later but it's been two 2 days and nothing I can enter and there is no response from the customer service

[manic ferry]

TRICK

[humble cradle]

My Facebook account has been hacked, and I cannot access my account in PUBG MOBILE, and my account has been linked to Google. Yes, I want the email, and I have full account information. Who has established the account and shipping bills in the game. Is it possible for help? Thank you for PUBG Mobile support

[mortal apex]

You have to follow step by step as they say.

[night cloak]

Please I need to know what happened to my account 😦 HELP

[olive dove]

Can you access your account with any other social media?

[coral pawn]

I got killed by teamer’s in Solo

[night cloak]

I do not have other social networks I only have my email linked

[storm flume]

Hello, @coral pawn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

cant unsubscribe it

hello this place is supposed to be for help but the only help I have received is "wait"

[sick shale]

We provide community support here, For account related issues you have contact customer service in-game, @night cloak.

[night cloak]

why i cant unsubscribe it

[night cloak]

lol they never respond and never do something about it sooo with them I have bad hopes 😦

[sick shale]

@night cloak Unsubscribe what?

@night cloak Advertising isn't allowed in this server, Go through #735483472432594994 please

[night cloak]

@sick shale i attached a pic with the massage

[sick shale]

@night cloak Yes, What's this?

You purchased a pack, It's not a subscription

[night cloak]

@sick shale i bought a prime and rp plus at 750 but now i cant unsubscribe it

[sick shale]

@night cloak Click on "Subscriptions & services"

[night cloak]

@sick shale this pack will autometicly remove or not

@sick shale it is not showing in subscription

@sick shale will u reply

[olive dove]

Can you send a screenshot to your subscriptions and services?

[night cloak]

now i turned off my pc i cant take a ss

[olive dove]

I need to confirm if you have subscribed to one of our offers or not, if none is shown then it means you are not, so no need to unsubscribe.

[night cloak]

@olive dove is this pack autometcly activated next month or not

[olive dove]

No.

[night cloak]

@olive dove i bought primr plus and unsubscribe that but this pack is not showing in subscription

[olive dove]

Exactly, prime is an offer where you have to subscribe and you will be charged monthly. But the pack is one time purchase.

[heady thistle]

hello, please i need help, my main server was changed from middle east to Europe automatically after 60 days from choosing middle east>
how can fix this issue ?
my id : 5172996781

[sterile thorn]

Hello! Have they fixed the anti aliasing bug??

[urban widget]

You’ll have to wait 60 days .

[heady thistle]

@urban widget please i can't, i didn't change it, it was changed automatically, i can't wait because i play rank to conqueror every season, if i start with Europe mu rank will Gold, but with middle east i will start platinum.

[olive dove]

You have to wait for the cool down period.

[olive dove]

The team is already aware of this bug, it should be fixed soon.

[kind jacinth]

If someone hacked my fb what i can do ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @kind jacinth.

[kind jacinth]

Please help me mhmd

[olive dove]

Do you still have access to your account, @kind jacinth ?

[kind jacinth]

Yes bro

He stole only my fb

I tried to unlink but he kept logging in

[olive dove]

Did you try to contact the in-game customer support, @kind jacinth ?

[kind jacinth]

They didnt reply

He is trying to ban my account

But i kept logging in when he is playing to kick him out

[olive dove]

You have to contact the customer support to unlink your facebook and orevent him from accessing your account.

[kind jacinth]

I have all proofs that i own it

[olive dove]

Got it, still only in-game customer support can help you in this regard, so you need to follow uo with them.

[kind jacinth]

Okay thank u but they arenet replying and im so scared

[olive dove]

Can you show me a screen to your conv. With the customer support.

[kind jacinth]

They kept taking me to a new conversation

My english isnt that good im sorry

[fathom crag]

Hello

my account twitter in pubg has been hacked please i want

to unlink it i can't

please solution

@olive dove please reply me i'm so scared 😦

[olive dove]

You have to contact the in-game customer support to unlink your social media.

[fathom crag]

he don't reply me

i contact him here

[e-mail]

[lean wedge]

Hello there is problem with anti aliasing on ipad pro 2020 its auto turns off

[olive dove]

No, you should do in-game.

[olive dove]

We are aware of this issue, and it should be solved soon.

[fathom crag]

in game automatic replay 😦

not agent

[silent topaz]

Ok so why my server changed and now I can't even get in a match?

[lean wedge]

Ok thanks

[tired pulsar]

Please give me an answer to this question I asked earlier, still very confused about it. Thanks

[olive dove]

Will answer you based on my experience, auto damage is different from the modifcation of weapon damage, did not came across one to identify though.

Pointing out all the cheats in a video is better for sure, yet your overall judgement is marked correct if you only marked one cheat.

[fathom crag]

@olive dove please 60 days for unlink it

[olive dove]

Sorry, but that is your only option.

[fathom crag]

twitter 😢

[unreal dagger]

Why there is no player in the game?

[crisp hawk]

Why doesnt Samsung S20+ have 90fps frame rate ? while it supports other games with 120fps ?

[unreal dagger]

5 min 16 player still alive

In erangel

[fathom crag]

60 days or ? no ?

[cosmic dirge]

@olive dove Best mod no help here. Where is "Contact"???????

@olive dove No buton of contact support bro wtf.

[olive dove]

The chat icon in the top right.

[rustic kelp]

Why there is no event in pubg mobile KR version? Help

[cosmic dirge]

@olive dove ??? Then he help me of what?

Or*

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rustic kelp.

[rustic kelp]

Oo ok

[olive dove]

State your issue.

[cosmic dirge]

Brother, the chat ends, as far as I know, he asks for your id and email and he doesn't ask me at all. really? @@olive dove

[olive dove]

Start a new one and keep trying.

[cosmic dirge]

Ok,Ok...

[polar marsh]

@crystal fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning ruin]

Can someone tell me when the rank will reset and the new season will start? What date?

[native coyote]

@lime juniper Will there be a fix patch before the new season?

[cunning ruin]

@olive dove

[olive dove]

January 19th.

[cunning ruin]

So basically almost 24 hrs from now?

[olive dove]

@native coyote can you please avoid mentioning a community team member many times, you will be answered whenever they are free.

[native coyote]

@olive dove Do you know what issues the developers are aware of? Do you have information?

[fathom crag]

i wan't to unlink my twitter account hacked please 😦 help me please i contact costumer but 60 days today i buy 8100 uc 😦 i'm verry sad please help me

[olive dove]

the anti-aliasing, it should be solved soon.

[native coyote]

I'm not talking about turning anti-aliasing on and off. Please search my name and review my last post on " #old " channel.

[olive dove]

I see the blurry images when you zoom in, the issue has been noted by our community team.

[native coyote]

The new season starts tomorrow. Is that so, we will enter the game and play.

It is not really played at all. Can you review the previous photos I posted here? There is very little time left for us to be blind.

[olive dove]

Sorry that you have to go through this experience, the issue has been noted and will be solved soon, please be patient.

[shell hornet]

I have a complain about Europe servers

[native coyote]

what?

[shell hornet]

Whenever I play with my buddies I always get above 200 ping

[solemn dune]

Mustafa aslan

[shell hornet]

And they also get 200 above ping in Europe

[native coyote]

Perhaps this is due to you? Have you tried another internet?

HelguardS

[storm flume]

Please do not use languages other than English, @solemn dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shell hornet]

Bro that doesn’t makes any sense I have a gpon 15 mb connection my friend is having ptcl 20mb Connection

[native coyote]

Please english.

[shell hornet]

Even my buddies from other city r having the same issue in Europe

Soo that’s a major problem

@native coyote

[solemn dune]

I stayed in Vietnam server

[shell hornet]

Bro tell me something @native coyote

Becuz this is not my games or internet problem

[solemn dune]

@native coyote I stayed in Vietnam server

[native coyote]

@shell hornet Please post your detailed problem in " #old " channel. Developers will review this.

@solemn dune Unfortunately, transitions to the global are no longer allowed.

[native coyote]

It would give sharp images even when anti-aliasing was not turned on. I want to say that it has nothing to do with anti-aliasing.

[olive dove]

ok, noted.

[solemn dune]

Isn't there a way

[native coyote]

nope!

[solemn dune]

:(

[native coyote]

@olive dove Have you checked my SS?

[olive dove]

how many times do i have to tell you that we already took note of it.

[native coyote]

Well.

[tribal bronze]

Where can U find redeem codes

[unique bolt]

Please help me, I linked the game account to my e-mail, and I forgot the password .. How can I recover it please?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unique bolt.

[tribal bronze]

Where can U find redeem codes?

[olive dove]

Look out for them on official posts, especially images.
Example:
https://cdn.discordapp.com/attachments/481792418564407296/800416307031834634/unknown.png

[tribal bronze]

Kk thx

[night cloak]

Hi . why the kr version events not available

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[tired pulsar]

Thanks a bunch for the reply! Yeah, I'm not sure what auto-damage means then. Since I don't see weapon damage modification I thought it was that. The only mods that I can be sure about are auto aim and xray. As long as I can get one mod correct, I'm good to go 😌

[wide cobalt]

You have accidentally changed server to an area. Ping 999. I want to return it to the server in Europe. Such a mistake, because for the first time I hope that he will be returned to Europe. If he is not returned to Europe within two days, and not before two months. I apologize because I'll delete the game until then. I was silent about all kinds of game errors. And I didn't delete it when killed by a hacker in every game. But a mistake like this, I hope it will be modified because the situation is intolerable. It is meant to strive for everything for the user's convenience.Id : 5224712573
Wifi : 4G
Device : Samsung S8 Plus
Country : Palestine
Problem : I want to return to the server in Europe today, I do not want to wait 60 days

[gaunt wasp]

I have same thing but it put me on Asia when I’m supposed to be on NA

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wide cobalt.

[night cloak]

Today is the last day for conquerer reset?

[olive dove]

season 17 starts Jan 19th.

[simple cairn]

What times does new rp come out? Like 0 UTC?

[olive dove]

it should be.

[simple cairn]

Tuesday? EST

it doesn’t say the time only 1 day

[olive dove]

RP s16 ended already, new RP starts jan 19th.

[simple cairn]

Do u need to stay conq for the whole season to get the title?

[woven atlas]

Nope

[simple cairn]

Ok

[sacred hawk]

13 December 2020 hacked my account ID 5155655046

[past herald]

Nope title goes by highest tier reached

[simple cairn]

So I get conq title if I reach it

[past herald]

Yes even if you get banned

[simple cairn]

Dam

Sorry

[sacred hawk]

Hacked my account ID5155655046

[past herald]

Just make sure you collect all season rewards before it closes like frames and titles

[simple cairn]

Alright

[sacred hawk]

Help me

[past herald]

Are you appart of snake team ?

[simple cairn]

Yea

[tribal bronze]

whats snake team?

[past herald]

What regiment

[simple cairn]

Clan

[tribal bronze]

kk

[simple cairn]

3rd

[past herald]

Chinese clan (pubg)

[tribal bronze]

kk

[tribal bronze]

kk

[urban robin]

Hola me he inscrito al torneo de la PMCO pero aun no me envían el correo de confirmación y ya han pasado mas de 10 días, que debo hacer?

[tribal bronze]

english?

[urban robin]

No no onli spanish bro

[sacred hawk]

my account was hacked on December 13 I can't restore my account My ID 5155655046

[past herald]

Try contacting customer support

[vague flame]

Good job pubg u make the game so much more fair

[simple cairn]

Wow nice

[opal silo]

Yoo

I was in the event and I can't go back to EU server

[past herald]

Will have to wait 60 days

[opal silo]

It would be nice to get back on EU

[sacred hawk]

I have proof that this is my account you can check the server I played all the time country russia now playing Arab Republic ID 5155655046 Report please

[dusk spire]

hi guys, today i got " security warn" and after that i couldn't go to match.. do you know what happened ?

[sacred hawk]

I contacted customer service they didn't respond

[dusk spire]

even after 4 min, i can't go to match.

[broken tree]

Just killed me hacker 🤔 on the event room

[simple cairn]

[opal silo]

@mortal ridge i was in the room

And it took me to na

After the event back from room to lobby im in NA

[mortal apex]

U can try to put it in #old if it’s because of the Room.

[opal silo]

I'll try, thanks

[calm onyx]

Im trying to copy my friends controls and sensetivity but the code isnt working, sny possible reason?

[dim karma]

Pubg is coming back to India?

[mortal apex]

Refer to this! @dim karma

[dim karma]

@mortal apex thanks bro...

[cedar sparrow]

it's bannable to use any macro program if u don't have it in ur mouse ? everyone using it btw

[sick shale]

Against terms of service.

[cloud galleon]

I have the error pubg mobile account has been logged in with a newer version

Even though i only play on one device

i think its because the devs logged in to verify my account?

Since i registered for a tournament

[sick shale]

@cloud galleon You will need to contact customer service to solve this issue.

[cloud galleon]

ah ok thx

btw is this email legit?

[e-mail]

[little wind]

nope not this

this is no reply

[cloud galleon]

ok but if pubg sent me this email it's the real pubg right

i want to make sure it isnt a scam email

[little wind]

Yes, pubg sends u emails with this email address

[cloud galleon]

ah ok thx

[little wind]

but u cannot reply them with that email, cuz they can't see ur messages

[cloud galleon]

ok ty

[little wind]

nps

[cedar zephyr]

Bro my account got banned without any reason

[polar marsh]

@cedar zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron loom]

Yikes

Play fair

[steady linden]

I need help, I logged into my pubg account yesterday and found out it's been hacked. My entire friend's list has been cleared, but 1 person I didn't recognize, my flag has been changed and I have the Sarah character now. And I found out the hacker linked a Facebook to it too. Cause I only had my email on it... please help.

[iron loom]

@dim karma sup sport they should let ya play

[night cloak]

How to register for tournament??? @thin halo

[vagrant prism]

Please help me

When my id will unban?

[polar marsh]

@vagrant prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron loom]

@night cloak yooo

@night cloak u want to sigh up with me?

[cyan citrus]

Click on file claim and check ban records.

[obsidian bison]

I recently got killed by this hacker in metro royale.He had all headshots for and wall hacks since he can somehow see my teammates that was 100 meters away from him

[storm flume]

Hello, @obsidian bison!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[obsidian bison]

Yeah no point in reporting since PUBG doesn’t care about the hacking issues and will brush it off like it’s nothing

[fallow mason]

Please help me
@vagrant prism U r using 3rd party apps in your phone . Delete that to avoid from like this .

[dim karma]

Want to play pubg.. bug here in india no pubg available 😭

But*

[night cloak]

You cant since it is not available there

[dim karma]

@night cloak yep 😭😭😭 anyother alternative link?

Available?

[night cloak]

No i cant help you since the Game is not available there

[dim karma]

@night cloak yep Indian government banned pubg 😭

[night cloak]

You cant play

[dim karma]

Tiktok etc ... Most of Chinese app 😂

[tawny wigeon]

I would get it this one too. If you allow me to play. Room caused me server change without confirmation or ⚠️ warning. I am NA player but stuck in EU now. Please fix Rooms. My season 17 has been ruined anyways. May be will see you back in season 18. I cant play 200 ping in E #questions

I would get it this one too. If you allow me to play. Room caused me server change without confirmation or ⚠️ warning. I am NA player but stuck in EU now. Please fix Rooms. My season 17 has been ruined anyways. May be will see you back in season 18. I cant play 200 ping in E

[kind stone]

@night cloak my id is banned

[polar marsh]

@kind stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny wigeon]

I would get it this one too. If you allow me to play. Room caused me server change without confirmation or ⚠️ warning. I am NA player but stuck in EU now. Please fix Rooms. My season 17 has been ruined anyways. May be will see you back in season 18. I cant play 200 ping in E

[night cloak]

It was changed in Previous Version It has been fixed in this update so you have to wait 60 days

[lone crypt]

My id is unbanned and it is showing this but I can't login still

[polar marsh]

@lone crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray gazelle]

Dear PUBG Team, I have selected my wrong server by mistake....so kindly enable my server change option because I faces difficulties.

[night cloak]

You have to wait till Cooldown end

[gray gazelle]

But it will waste my efforts in my main server

[night cloak]

🥲 Nothing can be done

[fickle salmon]

I want to change my server to asia

[night cloak]

Did you change it earlier?

[fickle salmon]

Yes

[night cloak]

You have to wait till Cooldown end

[fickle salmon]

But what will happen to my main server

[night cloak]

Your rank will be set to bronze in the server you selected
Nothing will happen to your main server You wont get your points there

[vocal turret]

I got this ban from pubg a while ago but didn't ban me what does this mean

[polar marsh]

@vocal turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[remote falcon]

After logging how many days i will get a rename card?

[little wind]

wdym?

[night cloak]

Why pick up settings sucks in this game

I customise it and it works great but when I leave and login into the game again everything is like before

[grim eagle]

When is anti anlising gonna be back?

[remote falcon]

I don’t understand

What?

[grim eagle]

Yes same after the update the hole game is broken

[little wind]

what do u mean this?

[night cloak]

Why does my setting always reset to default?

[remote falcon]

Yes

[little wind]

waitwait

[night cloak]

Hello, I accidentally changed my server from Europe to South America. I want this error corrected.
Country: Greece
Server: Europe
Device: Huawei mate 20 pro
Wifi and cellular data
My nick: 『WM』๛SN
My ID: 580848879

[little wind]

i mean, what do u mean when u asking that?

[grim eagle]

@little wind do you know When is anti anlising gonna be back?

[little wind]

well not really

[remote falcon]

If I don’t log in my acc for a time then for how many days i can get return mission and a free rename card?

[little wind]

i dun use anti-anlising, it makes my device a bit laggy

[little wind]

sorry i'm not sure, (try googling-it)

[night cloak]

14

[remote falcon]

Sure bro?

[night cloak]

14 or 18 i think

If anyone has info about my setting problem pls tag me

[grim eagle]

@night cloak i know but in asking do you know a time becasue I can’t play without it the game looks so much different

[remote falcon]

Ok

[night cloak]

IDK that

[little wind]

anti-analising?

[night cloak]

No

[grim eagle]

Yea

[little wind]

..

[night cloak]

They always reset to default when I leave the game and reopen

[little wind]

what does anti-aliasing do tbh?

[grim eagle]

Its like changing the graphics from classic to colorful

It removes so much stuff

When it got displayed idk everything look different

[little wind]

ah

why not just change from classic to colourful?

[grim eagle]

Idk how to explain it but it works great for me maybe because i use ipad

[night cloak]

As u can see, my grande and healing setting just reset when reopen game

[fickle salmon]

Why my ping is high in North America server

Can I use vpn to fix it?

[night cloak]

No, VPN increase it

Check ur PING on google, maybe it is ur WiFi

[velvet flame]

Do you live in NA?

[fickle salmon]

No

[velvet flame]

If not, that's the reason.

Play in your own server?

[fickle salmon]

Asia

[night cloak]

My ping is 20 when I play in EU

U should play Asia server bro

[fickle salmon]

But I can't change it

To asia

[night cloak]

If anyone know the problem to my setting like shown in video pls tag me

#pubg-mobile is a better place for conversation @night cloak @fickle salmon

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary valley]

I buyer UC but not showing in my game

[jade nest]

Contact in-game customer support

[amber crest]

Hello my account has been hacked and the hacker has permantely ba nned my account. Can i get a appeal ?

[rustic bane]

Hello my account has been hacked and the hacker has permantely ba nned my account. Can i get a appeal ?

[amber crest]

I have proof that my account was hacked

[night cloak]

Contact Customer service ingame

[polar marsh]

@amber crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@rustic bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @amber crest @rustic bane.

[clever spire]

Pls pls pls pls pls fix the anti aliasing bug on ios ,, it makes the vision soo weered 🤕🤦🏻‍♂️😤

[celest shadow]

The anti-aliasing option is currently disabled as a temporary solution (for the crashing issues on iOS) until the root issue is resolved, @clever spire.

[clever spire]

When will this bug be fixed, I cannot see clearly 😓

[celest shadow]

Soon, @clever spire.

[past herald]

There is a issue in arcade mode when you loot a enemy crate it blocks you from using weapon also first aid

[forest mural]

please help The quality all the game is good but it gets lower when i open scopes
I cannot see the mountains and buildings from a distance away

[fallow mason]

Report it to #old

[forest mural]

@fallow mason when any one will answer me ?

[fallow mason]

Try clearing Cache

[forest mural]

@fallow mason im already do it

[fallow mason]

From which update it started ?

[forest mural]

the last update

[fallow mason]

then report it to #old

[forest mural]

ido it and wait any reply

[fallow mason]

ok it will be fixed soon

[forest mural]

ok thanks sir

[fallow mason]

your welcome

[umbral bay]

Hello? anyone here?? My Achievement Points Vanished It's like 1000 or 1000 plus i can't remember

[jade nest]

It's just a visual glitch.Restart your game

[umbral bay]

Ok

[dusky estuary]

Hi, I am playing the Korean version and it has been about 1 month since the events section was deleted. What should I do?

[night cloak]

we only provide community support for PUBG mobile global english version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dusky estuary.

[dusky estuary]

Does Pubg Korea support it?

[glacial glen]

sir i beg to state that i am from india my account got banned for no reason you can check that i download the pubg from uptodownload but i dont know i got banned no reason i got ban from the pubg my ingame id is 5230717198 mr prime god and i donot get any day when it get unlock i get some froustation and i want my account back no reason my account got banned you can check it out

[night cloak]

uptodownload is a third Party website that is why you got banned

[glacial glen]

i dont know but why i got banned no reason because my account got unneccsaary ban and i dont know how much time i got ban i only see timer but dont unban after that time

[polar marsh]

@glacial glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

@glacial glen Click on details to know your ban duration.

[night cloak]

No begging here it is against Guidelines make sure you read it

[bronze canopy]

@glacial glen you surely used hacks to play which is the reason for your ban. You can instead create a new account and don't be using any hacks.

[night cloak]

No begging here it is against Guidelines make sure you read it

[celest shadow]

Begging is not allowed here, @tepid oxide. Please read #735483472432594994. =)

[bronze canopy]

Aye @night cloak

Is the gfx tool on the playstore not safe?

[storm flume]

Use of unauthorized third-party software or methods, @bronze canopy, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.