questions

[languid locust]

Yes

No eu

[fallow mason]

ok just need to wait 60 days , after that u can choose na server

[languid locust]

Ok i am crown on na

[fallow mason]

ok by next 2 seasons u will be able to change back to na 🙂

[languid locust]

Ok

Bye have a good day

[fallow mason]

yes thanks 😊

and same 2 u

[echo cove]

Is there an admin on that can help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @echo cove. Remember to read through #faq before asking questions in the support channels.

[echo cove]

How would i go about reporting an agent that did the opposite if what i asked and now the hacker has total control of my account?

I asked them to delink the hackers account and they delinked mine instead

[fallow mason]

didnt understand tell once more

[night cloak]

Why My Pubg Mobile Global Keeps Crashing? After 1.2 update

[keen lotus]

are evrey seseon is rest in this mod or only one time that hapen

[fallow mason]

no its coming differnetly on every version

[echo cove]

I reported a hacker on my account. Asked pubg support to remove the hackers linked account . They removed mine instead. I don’t understand how they messed ups so badly.

[fallow mason]

its a bug it will be fixed soon

[echo shuttle]

Idk

[keen lotus]

mean i play again not gone my stuf again

[echo cove]

I dont know how to report this because the PUBG mobile support agent gave my account away basically.

I guess i need to get famous before anything would get done.

[fallow mason]

its consider on updates

[echo cove]

Guess there is no answer for me😔 honestly thought it may have been impossible going in anyways

[fallow mason]

may i know whats ur actual problem is ...

[shadow anvil]

Hello

I got hacked?

My account got hacked... What should I do? 🥺

[fallow mason]

do and tell pubg constumer service

[echo cove]

I got hacked and asked help to get it fixed and the agent made it worse. @fallow mason Is there anyway to report the agent i guess

Like pubg customer service basically gave my account completely to the hacker

[shadow anvil]

Give me link of CS plzz

[onyx dagger]

You may refer to #faq 5.3, @shadow anvil.

[topaz thunder]

How do i go by getting a verification code when wanting to reset password. When I click “forgot your password” i get no verification code.

[ripe citrus]

This guy carrying the whole teammates

[fallow mason]

who is the agent?

[echo cove]

Their name was Peter A.

[fallow mason]

what??

[fallow mason]

wait then did u report to customer care

[onyx dagger]

May I know what is the issue, @ripe citrus?

[ripe citrus]

He killed me and i was behind the rozhok hill

[fallow mason]

is it hacker for sure ?

[echo cove]

Where would customer care be? @fallow mason

[shadow anvil]

@onyx dagger i am not able to send message on #faq

[fallow mason]

nvm . what level were ur account

[ripe citrus]

Sure

[echo cove]

72 but i can check for sure if it is needed

[fallow mason]

then u might report . did u report ?

[crude citrus]

i stuck here, please Help me, I use Wifi 54Mbs

[ripe citrus]

Sure

[fallow mason]

then wait wait until we discuss

[fallow mason]

ok then dont worry he will get banned for sure

[ripe citrus]

Nah i dont mind the season is gonna end anyways

Playing to troll rn

[echo cove]

Wait until we discuss what @fallow mason

[onyx dagger]

You may read it.

There is no need of sending messages there.

[fallow mason]

hmm

[onyx dagger]

Uh. You may contact Customer Service in-game for the same. @echo cove

[fallow mason]

kool

[storm flume]

Hello, @ripe citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ripe citrus]

Yeah man lmao

[storm flume]

Please avoid going off-topic, @ripe citrus. You may have unrelated conversations in #chat.

[ripe citrus]

Huh

[onyx dagger]

This is a Support Channel.

You have reported the user, you may wait patiently.

[ripe citrus]

Im not saying anything

[onyx dagger]

Alright then.

[echo cove]

What would be the route to do that @onyx dagger because they ask if i have access to my account and if i say no then it closes the support. But the reason i lost it completely was because of support

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tough talon.

[echo cove]

Like the support agent delinked my account instead of the hackers @onyx dagger

[onyx dagger]

You shouldve answered their questions correctly. @echo cove

[echo cove]

I did would you like to see the chat i have it all recorded @onyx dagger

[onyx dagger]

Hold on.

[echo cove]

Ok

[celest shadow]

Hello, @echo cove. What seems to be the issue and how can I help you with it?

[echo cove]

Ok so to start it off again I reported to customer service that my account was hacked and to delink the hackers account. But instead of delinking the hackers account they delinked mine. @celest shadow If you would like to see my chat with them I recorded the whole thing

[uncut lava]

can anyone help me

[fallow mason]

how can i help you

[celest shadow]

Did you tell the customer service to unlink the hacker's social media account, @echo cove?

[echo cove]

Yes @celest shadow

[thick moon]

Is this even possible

[celest shadow]

What was your social media account and what was the hacker's?

[thick moon]

Linking 3 social

[fallow mason]

yes

[uncut lava]

if no message arrives within 5 days in my email does that mean we have not been accepted

[echo cove]

Mine was Game Center and the hacker hacked my Facebook and added his email. @celest shadow

[celest shadow]

This could be a display error, and this screenshot looks like it was taken from an older version of the game.

[fallow mason]

what email

[uncut lava]

pmco

[celest shadow]

Please use #pmco, @uncut lava.

[thick moon]

Yes but my acc was hacked since august and idk how he linked a third social

[uncut lava]

o srry i think i am i pmco support

[onyx dagger]

No worries.

[thick moon]

There was no place for more

[celest shadow]

What social media account did you tell the customer service to unlink?

[fallow mason]

hacker linked 3 accounts ?

[echo cove]

The Facebook and email

[thick moon]

I had 2 facebook game centre and he linked a third twiter

[celest shadow]

And they unlinked your Game Center instead, @echo cove?

[echo cove]

Yes

[thick moon]

So he saw i was not leaving him and he used hacks

[celest shadow]

Do you still have access to your Facebook account, @echo cove?

[fallow mason]

I had 2 facebook game centre and he linked a third twiter
@thick moon well u can unlink the 3rd one

[placid talon]

@gilded veldt hello , Im regestred with my team for PMCO spring split and i acidentaly i have deletet all emails in my ACC how can i get the info for PMCO ☺️

[thick moon]

Yes if a had my acc.

And its said by pubg u cannot log i. More than 2

[fallow mason]

@gilded veldt hello , Im regestred with my team for PMCO spring split and i acidentaly i hav deletet all emails in my ACC how can i get the info for PMCO ☺️
@placid talon #pmco go here

[thick moon]

How is it possible a third

[fallow mason]

Yes if a had my acc.
@thick moon so u can use 2 account and unlink the account which hacker did

[placid talon]

Okej thanks

[fallow mason]

How is it possible a third
@thick moon using hacks

Okej thanks
@placid talon np

[thick moon]

I have no idea but this is not possible pubg has said

And here u got it

[fallow mason]

I have no idea but this is not possible pubg has said
@thick moon by hacking he can do anything

[thick moon]

Ive spend like 20k on this

[echo cove]

No because the hacker posted something on my Facebook that made it inaccessible after he linked his email @celest shadow

[thick moon]

And i have proofs

[fallow mason]

You can unlink the account which hacker did @thick moon

[echo cove]

Thats why i used my Game Center which i still had access to but the agent delinked it @celest shadow

[supple jolt]

My account with ID number 5299124905 was banned for 10 years since I opened mobile data because the wi-fi connection was disconnected, no cheating etc. was used in the account.I would like my account to be activated Let my account be examined, cheat etc. not used

[polar marsh]

@supple jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

All right, understood, @echo cove. For the record, your message was deleted because it contained a blacklisted word.

Unfortunately, since you no longer have access to your PUBG MOBILE account, you cannot receive assistance from the customer service. Please contact Facebook support and start an account recovery so you can gain access to it again, thus allowing you to log into your PUBG MOBILE account.

▫️ https://www.facebook.com/help

[thick moon]

I can unlink it if i get the acc back

[fallow mason]

My account with ID number 5299124905 was banned for 10 years since I opened mobile data because the wi-fi connection was disconnected, no cheating etc. was used in the account.I would like my account to be activated Let my account be examined, cheat etc. not used
@supple jolt try with different network

I can unlink it if i get the acc back
@thick moon w8 u dont have account with you ?

[echo cove]

Thank you @celest shadow ill try that. And sorry about saying that word it was what the hacker posted about.

[thick moon]

Nope pubg banned me for not doing noth on it

[celest shadow]

No worries at all, it is not of your fault. Please contact Facebook support as soon as possible.

[fallow mason]

Nope pubg banned me for not doing noth on it
@thick moon how many years banned ?

[thick moon]

10

20k$ boom gone just like that

[fallow mason]

10
@thick moon then u can unlink after ban , no issues

20k$ boom gone just like that
@thick moon damn

[thick moon]

Are u joking

[celest shadow]

We cannot help you with account suspensions here, @thick moon. Please refer to subpoint 2.12 in #faq for further information.

[echo cove]

I dont think it will work though @celest shadow by the time Facebook helps me the hacker will likely remove the Facebook too😞 since he has full access now. He seems to know exactly what he is doing.

[celest shadow]

I'm very sorry, but keep hoping things will be fine, @echo cove. In the future, please avoid sharing your personal information such as passwords to third-parties and enable two-factor to as an additional security layer.

[sharp crater]

Is the banning mechanism down today...haven’t seen these many hackers in a long time
Playing NA squads is very bad today

[topaz thunder]

how do i get a verification code to reset my password?

[vale crescent]

I submitted a request, for lack of better wording, last night. How long does it usually take to hear if there is a resolution? Just want to check. Trying to be patient.

[topaz thunder]

@night cloak I didn’t use any email. Just Mobile log in.

[scarlet valve]

<@&481161015728406538> i am not able to change my country after entering the verification code that i got by entering my ph.no. It says invalid uiid or something like that

[topaz thunder]

@night cloak Thanks for the help!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @scarlet valve.

[sharp karma]

Hello, I want to upgrade the free royale pass and get the night scare set. But if I buy with 600 UC, 60₺ prices in Turkey, but when I click on "RP Prime" 33₺ is writing. Will I be able to buy this set if I buy it for 33₺?

I'm sorry if I couldn't explain, my english is not very good ^^

<@&481161015728406538> can someone help me

[olive dove]

In order to get this free outfit you have to make UC purchase which is totally different from subscription[RP prime, RP prime Plus...etc.].
So the 2nd Image where you can buy UC and get the Free outfit, classic crate.

[real barn]

Hello, I can't access an old account after I changed my iPhone to a new one (iPhone 6 to iPhone 11). My account was supposed to be linked to Game Center by default but I can no longer log in anymore.

[round gorge]

i have question guys is it okay if travel to another country and open my account it will change IP by new country ?

[nova wadi]

What's my code for You? @olive dove @normal fulcrum

[olive dove]

are you sure that your account was linked and not a guest account?

[nova wadi]

👆 this account use linked but don’t give me code to edit password

[olive dove]

I do not understand the issue, you can travel and you can open the game in the destination country unless the game banned in there.

[olive dove]

email or phone?

[nova wadi]

Email

[olive dove]

check your inbox and spam folders.

[sharp karma]

sorry i want night terror outfit

[nova wadi]

It's not.

@olive dove can you help me? To my pubg forget password?

[olive dove]

you have to reach RP level 100 in this season to get this outfit.

[olive dove]

The only help I can provide to your case is by advising you to contact in-game customer support.

[sharp karma]

My royale pass level is 100, but it's free, my friends buy 600UC for 68₺ and upgrade, but if I buy RP Prime for 33₺, will I be able to get this outfit?

[nova wadi]

@olive dove Okay, but please, because it's necessary.

[sharp karma]

So if I buy the left one in the first image, will I be able to open this outfit?

Or is the only way 600UC

[olive dove]

to buy a royale pass you have to pay 600 UC.
the subscription offer gives you 300 UC Coupon which won't be enough.
so better to buy the 600 UC.

[real barn]

@olive dove Thank u for your help

[olive dove]

If you have your old phone and you did not delete the game files you may recover it.
Otherwise, it won't be possible.

[ivory mountain]

Ban pls

[sick shale]

Where did you get this screenshot? @ivory mountain

[storm flume]

Hello, @ivory mountain!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ivory mountain]

@Rebel#9999
It's my friend he sent us a screenshot and we want to ban him for using hacks

[sick shale]

@ivory mountain Read the message above and report him, Please don't share that screenshot again.

[nova wadi]

@sick shale

[sick shale]

?

[nova wadi]

this account use linked but don’t give me code to edit password

[ivory mountain]

Ok sorry

[sick shale]

@nova wadi Check your Email (Spam/Junk folder)

[zealous turret]

can any device run UHD yet or no?

[nova wadi]

@sick shale don’t get bro 😔

Don’t get bro !!!!

[sick shale]

Note: if you didn't receive any code, please check your spam/junk folders and whitelist [e-mail] so you can receive our emails in your inbox in the future.

Contact customer service in-game for further assistance!

[sick shale]

No, Ultra HD Graphics setting is unavailable.

[austere ledge]

5244511277 〖SV〗SCORPION is a cheater help

i want to report him

[storm flume]

Hello, @austere ledge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[worn verge]

Hi

[native sonnet]

Hi

[vocal cedar]

Hi
1- Are triggers on Asus Rouge 3 banned?
2- Are joystick in the same device banned?

[winter copper]

Hi. Is there anyway ti recover ingame chat logs?

[onyx plover]

Why pubg not banned player used Marco on Rifles snipers , all games they used Marco and not banned. ITS UNFAIR GAME

[mortal apex]

This is not possible in-game.

[graceful dove]

Hi I lost my pubg account can somebody help me ?

[mortal apex]

Hey, @graceful dove. The only way is contact the Customer Service in-game.

[hallow gulch]

i don't think so

[graceful dove]

They ask me when i buy my first uc and when i did creat my account

But idk that

[hallow gulch]

Players just tap fast, macro is basically a system on pc mouses that shoots at a certain speed.

[hallow gulch]

check your google/apple wallet logs, you might find your purchase history.

[graceful dove]

I did but i cant find it bc i change a lot of phones and i cloud

[mortal apex]

U can try to recover data by your recipes emails, @graceful dove.

[onyx plover]

IF want to unfair game , its okay but can make sniper rifles also too like AR don't need a make marco profile for mouse

[graceful dove]

I cant 🥺🥺

[onyx plover]

@hallow gulch You mean Marco its allowed to used and no ban , true?

[mortal apex]

@graceful dove What do you mean u cannot check your emails?

U can recover them by searching on the menu Purchase Confirmation. Try like this.

[graceful dove]

I can check my emails but i cant find the receipt

[onyx plover]

@sick shale its allowed to used marco profile for mouse ?! sorry for mention.

[sick shale]

What's that

[mortal apex]

@graceful dove Try right now with Unknown Cash.

[onyx plover]

They used fast click profile on mouse to no recoil and shooting on Rifle snipers

[sick shale]

That's against terms of service.

[onyx plover]

for example Razer mouse have this option

[onyx plover]

They used and when I report it , I writing they used marco profile to fast clicking with Rifles snipers like Mk16 or AKM

but never got banned other friends used and never banned too.

he said its allowed to used.

[sick shale]

No, It's not.

[onyx plover]

@sick shale can you check your dm please .

[hollow marsh]

I received this message today but have no idea what it is about as I didn’t break any of those rules

Please help

[proven solar]

Hello I changed the server by mistake what should i do

[onyx plover]

Used official game pack from google play or app store don't used unofficial game pack. or don't used any modified files

[hollow marsh]

I didn’t use any of them

[proven solar]

Hello I changed the server by mistake what should i do

[sick shale]

You should wait for the cooldown period to be over, @proven solar.

[proven solar]

But I want to play in Europe server because my ping isn't good

I changed it by mistake two hours ago

[hollow marsh]

I also tried contacting in-game customer service but didn’t get any answer about this message. I really don’t want to lose my account, I never used any type of cheats or untrusted devices/networks

[proven solar]

any one

[onyx plover]

Stop unnecessary messages, everything's you need to know it writing in this message box.

[proven solar]

Ok

[brazen yacht]

How long it takes for pubg team to respond to server change issues ?😤

[timber forge]

Every official in the PUBG company has an account that took the band for no reason, and I do not know the reason. Please contact me

[polar marsh]

@timber forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[languid locust]

I play on NA not EU plz help me

[onyx plover]

Hi , what is your issue ?

[onyx plover]

You can write your suggestions and feedback's in #old

[storm flume]

Hello, @civic shuttle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hi can one help me here ?

[pale mountain]

Hello pubg kr

Not show events

Help me

Kr not

[onyx plover]

we only provide community support for PUBG mobile global english version

[onyx plover]

How may I help you ?

[night cloak]

I changed my server by mistake when I play room with my friends and the ping now 550 I can’t play please help me

[pale mountain]

Liked send kr version

[onyx plover]

Stop the unnecessary messages.

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[rose vale]

Just lost 18 points in plat 5 livik fix your game jesus christ

[onyx plover]

You can write your suggestions and feedback's in #old

[potent heath]

Is pubg mobile the best mobile game

[onyx plover]

Please used here #chat

[potent heath]

But I need someones support for pubgm

[willow lion]

When will bonus challenge in Nepal arrive🥺🥺

[onyx plover]

What its your issue ?

[onyx plover]

I don't have a idea .

[potent heath]

I need advice is pubg mobile the best mobile game

[onyx plover]

Please Stop the unnecessary messages and go here to find your answer #chat

[potent heath]

@onyx plover huh

[onyx plover]

Here just for supporting pubg mobile and nothings about your issue.

[potent heath]

I am supporting pubg but I said is pubg mobile one of the best mobile games and that counts as support

[glass carbon]

A hacker killed me and stole 28 points, and I have already reported this hacker and it has already been classified. Thank you, PUBG MOBILE. I need only my points because I play on the server classification. And my id on game : 5327315779

[onyx plover]

#media here you should be posted not on pubg mobile support.

[onyx plover]

And your points impossible to back

[potent heath]

bruh

[night cloak]

@polar marsh Hello, a while ago, I accessed my account to see if I had already changed the server, then I disconnected and when trying to enter with my email, I got a login failure, I don't know why, please, I need an answer

[sly plume]

@polar marsh Hello,

My account privacy has been Breached. There is a twitter login added to my account which does not belong to me. I tey to unlink it but someone logs it in and the unlinking process stops. I need help in unlinking twitter immediately where i dont have to wait for 7 days. It is really important as my account is in danger. I can provide all the required information. Please help me with this unlinking process.

Thank you

[slender wharf]

#media is the wrong place to redirect him for such a query as he is not just simply sharing an image, he was asking a question about what happened to his points and if he could get them back, you can simply ask him to contact customer service in-game.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sly plume.

[sly plume]

@storm flume I want unlink my account

[night cloak]

@polar marsh Hello, a while ago, I accessed my account to see if I had already changed the server, then I disconnected and when trying to enter with my email, I got a login failure, I don't know why, please, I need an answer

@storm flume

[warm grail]

the hacker still in my account nothing doesn’t seems be working ☹️

[sly plume]

@polar marsh Hello,

My account privacy has been Breached. There is a twitter login added to my account which does not belong to me. I tey to unlink it but someone logs it in and the unlinking process stops. I need help in unlinking twitter immediately where i dont have to wait for 7 days. It is really important as my account is in danger. I can provide all the required information. Please help me with this unlinking process.

Thank you

[warm grail]

):

Help a guy out, I need immediately help because the hacker seems to be in my account still and there nothing I can think of

<@&639889499718942720>

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @warm grail @sly plume.

Please refer to subpoint 4.6 in #faq for further information, @night cloak.

[warm grail]

I have that done nothing happening @storm flume

Here a pic and the hacker who change my username to this and also he/she plays Europe and I play NA

@storm flume

[clear spindle]

Only in-game customer service could help you with account related issues.

[warm grail]

But how nothing seems be not working @clear spindle

[clear spindle]

Try again.

[warm grail]

I did @clear spindle

[night cloak]

I already tried everything that says there and nothing there is not a customer service response either

[night cloak]

@storm flume

[fleet charm]

can I report players that don't help me get up ??

[onyx plover]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc/

[fleet charm]

so being toxic is fine ??

[valid karma]

[4th attempt hoping for a response]

(I messaged here, got sent to emulator support and got sent back here because it's an account related issue as I thought)

Hi, I am a streamer caster and I was trying a new set up with the emulator. To test my key mapping, I simply tried to select and view rooms in other regions (system did not warn and this is not the server change button under settings), then it provoked the 60-day block of region change. Could have happened in devices other than emulator too? Me viewing rooms this way is like viewing someone's results in other regions in the past, who would have thought it would cause this problem?

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[weak plank]

I don't understand this

[onyx plover]

writing ban

[weak plank]

When will it open

[onyx plover]

No just writing ban here

[weak plank]

What ?!

You supporter

My account got banned

[polar marsh]

@weak plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx plover]

Done you got your answer

[night cloak]

Does the season exactly reset at 00:00 UTC?

[vagrant forum]

Season 17 starts on 19th January 02:00 UTC.

[night cloak]

Van somone help me by verifiying my qq

[onyx plover]

I don't understand your issue ....

[night cloak]

I need somone

Who can verify my QQ account

[onyx plover]

on pubg kr ?

[night cloak]

Any

[onyx plover]

we only provide community support for PUBG mobile global english version.

[onyx plover]

#735483472432594994

[unique magnet]

Any news on PUBG India launch?

[onyx plover]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation")

www.pubg.com/en-us/category/announcements-en-us

[brazen yacht]

I have requested for server change in the customer service in the settings , how long will it take for a response ?

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[brazen yacht]

Who came up with the idea for restricting server change for 60 days ?

[onyx plover]

#chat here its just for supporting PUBG mobile and you got your answer.

[digital oracle]

If there is a server issue not related to players in metro royale, why do we lose our gear? That is PUBG server issue not our own internet issue.

[onyx plover]

I suggest something for you , You can write your suggestions or your issue here #old

[brazen yacht]

Many players are facing problems if they change the server by mistake!

[onyx plover]

You said by mistake , yeah its your own problem .

[brazen yacht]

Are you a pubg official or just a random person goofing around !

[night cloak]

Who got QQ here

[digital oracle]

I never changed the server, I always play on North America. This is completely ridiculous.

[onyx plover]

Stop the unnecessary messages

[night cloak]

Feel free to ask it in #pubg-mobile

[digital oracle]

What’s unnecessary? This is the discord for pubgm support correct?

[night cloak]

Customer service is not accepting server change Requests

[brazen yacht]

I was exploring tournament room section and there i wanted to see the rooms in other servers and it changed my game server permanently !

[digital oracle]

I play PUBG mobile in English on the North American server, not Korean (kr) so where can I get support for my issue

[onyx plover]

That's impossible ,

[brazen yacht]

So it's not a stupid algorithms ,it's my own problem according to you ?

I faced it

[night cloak]

It is not Permanent
Doesn't seems like it get changed in version 1.2, @brazen yacht please report that in #old with User ID, Device, Country, Network Type and the App version.

[brazen yacht]

I was shocked

60 dazzzzzzzz

[night cloak]

what was your issue I will try to help you with it

[onyx plover]

@brazen yacht Please be careful what words you speaking.

[brazen yacht]

My server game server changed in the tournament room section from asia to NA

[digital oracle]

My North American server crashed in a metro royale game. Which is not our fault, why shouldn’t we get reimbursed for our gear? @night cloak

[night cloak]

Doesn't seems like it get changed in version 1.2, @brazen yacht please report that in #old with User ID, Device, Country, Network Type and the App version.

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response

[brazen yacht]

While i was trying to see the rooms in other servers

[night cloak]

Please read my previous message

[brazen yacht]

I have reported several times

How long does it take for a response ?

[night cloak]

Please refer to Suboint 4.6 in #faq

[elder brook]

Hello, I played a room in Asia server and it changed my server from Europe to Asia and I can’t change it for 60 days!

[night cloak]

Customer service are not accepting seerver change request

[brazen yacht]

Why ?

[elder brook]

But I didn’t change it, I only played a room in Asia and when I finish it changed my server?

[night cloak]

I did it and none of that works for me. I sent messages to customer service and they don't give an answer. What can I do with whom do I speak?

[brazen yacht]

Many people are facing the same issue of server change in the room !

[night cloak]

It is fixed in this Update

[onyx plover]

Many people its own mistake not our mistake.

[brazen yacht]

But i have to wait for 60 dayzzzz

[elder brook]

How is it our own mistake?

[brazen yacht]

55 to be accurate

[night cloak]

wait for the Customer service to Respond Of you can try Loging in with a Different social media account

[elder brook]

Servers shouldn’t change based on the rooms server!

[brazen yacht]

What about my progress in the game ?

[celest shadow]

No other way other than waiting for your server selection cooldown to end, @brazen yacht. Feel free to share your concerns in #old.

[night cloak]

I only have it linked to my email and is there a possibility to recover it?

[brazen yacht]

The intention of server restriction was good but the room server change bug ruined it all for me 😭

[night cloak]

Then You have to wait For The customer service to respond to You

[digital oracle]

Can someone answer my question or give a guidance?

[elder brook]

Then what about my progress new season starts in 2 days and I’m back to gold tire!

[night cloak]

I dont play metro royale a lot so i dont know much about it please wait for a moderator to respond

[night cloak]

Nothing can be Done You can share your Feedbacks about the new server change restrictions in #old

[night cloak]

But why this? is it a game bug? What if they will be responsible for my account?

[night cloak]

Please use English here

[night cloak]

But why this? is it a game bug? What if they will be responsible for my account?

[vestal jewel]

I purchchased prime plus but it's not work ,also spent my money and i havent prime plus,

I used customer service to get back my prime plus ,Two days passed but no any response in your ingame customer servise , have any email or other option to contact your customer service?

[night cloak]

But why this? is it a game bug? What if they will be responsible for my account?

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard.

[onyx plover]

@celest shadow can you please answer to him ,Thanks. sorry for mention.

[vestal jewel]

I sent a lot of messages in ingame customer servise ,but i have no any reply

[onyx plover]

they will reply to you as soon as possible please be patient.

[simple epoch]

What is this behaviour bro? Why didnt he get rank?

[celest shadow]

You must be Level 40 or higher to enter the leaderboards.

[celest shadow]

Hello, how may I help you?

[vestal jewel]

My messages have not been responded to for two days, how many days should I wait? 😑

[celest shadow]

You can contact them here as well:

[e-mail]

[simple epoch]

@celest shadow but it was level 30 before. Now it has become 40?

[celest shadow]

Either Level 35 to 40, the requirement has definitely increased.

[simple epoch]

Either Level 35 to 40, the requirement definitely has increased.
@celest shadow Please tell me the exact requirement of level

[vestal jewel]

Hmm.ok

[simple epoch]

35 to 40? Is that it?

[celest shadow]

Will get back to you in a minute.

[simple epoch]

Thanks

[celest shadow]

Inform your friend to get to Level 35, @simple epoch.

[zenith abyss]

Hello I need Help

My Game is Automatically Closing on Login Screen

[brazen yacht]

I have mailed about the server change bug on the email you provided @Piston

[zenith abyss]

@vital sluice

[minor thicket]

@celest shadow @celest shadow Hello, can you help me with my hacked account. I want to cancel the link to the hacked account

[zenith abyss]

@celest shadow

[brazen yacht]

My server changed here on the tournament page

[celest shadow]

For your information, the bug has been corrected in this version of the game, 1.2.0.

[lunar hamlet]

Can i get pubg mobile download link please

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. You may follow the following instructions:

[storm flume]

Please refer to this channel's pinned messages for further information, @lunar hamlet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rough raptor]

I accidently got swapped to Europe server...can I get reset back to North America? 5759391102

[celest shadow]

Hello, @zenith abyss. Please reinstall your game from the AppStore.

[celest shadow]

That is not possible, please wait 60 days before you can switch to another server. Be careful next time.

[rough raptor]

I was invited to Europe server by a friend....is that suppose to change you from North American server? I am 100% sure I didn't select it by on purpose....

[cunning ruin]

Can someone please explain why the scopes are blurred in the game? 4x 6x 8x? Is there a resource pack we gotta download for them to appear as they were before?

@celest shadow

@vagrant forum

[lunar hamlet]

Its just a update file link. Right??
I need full apk and files.
I deleted previous version

[night cloak]

it is the link of Full Apk

[lunar hamlet]

Noo
Its just a 643mb file

[night cloak]

the Game is of 643 Mb after downloading it you have to Download the resources before entering game

[lunar hamlet]

Its not installed

[cunning ruin]

@torpid quail reply to my query?

[jade nest]

Report that issue in #old with your
Id,Device, cellular/wifi,Region

[cunning ruin]

Nobody replies to me nice

In both the servers, getting ignored 101, nice moderators

[jade nest]

^^ Didn't you get the reply? @cunning ruin

[cunning ruin]

Well it's not only for me

Everyone is getting the scopes blurred

[jade nest]

That's why i told you to post that issue in #old

[cunning ruin]

Every issue I report, they tell me to go to the feedback bugs

Yeah man, they don't even give a damn about it, just report it in the feedback bugs and go sit in your corner

[jade nest]

Because they are bugs and only #old is the channel to report them.And Community team goes through the channel daily

[jade nest]

@night cloak same goes for you

[night cloak]

This afternoon I accessed my pubg account through my email, then I disconnected and when I tried to log in again it gave me a login failure message, please try again. The truth is I don't know why

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response

[jade nest]

Can you provide a screenshot of the error ?

You can try logging in by changing your DNS.@night cloak

[grim eagle]

@jade nest Hi i have a question when i turn anti anlising it automatically turns of

[jade nest]

Refer to this

[night cloak]

No let me toy

[clear spindle]

KR??

[spring onyx]

S bro

[clear spindle]

Re-download it again, make sure you're having a stable internet and a storage of 8 GB+.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @spring onyx.

[spring onyx]

Kr Discord link

[night cloak]

They Dont have Discord

[spring onyx]

[tardy crescent]

Hey, I had a redeem code of PUBG MOBILE. But I forgot to redeem it in 2 days. But none redeemed it. It's showing invalid. Is it possible to claim my redeem code prize now ?

[royal cliff]

Hello, i have problem. Somebody can login to my account. Help me please. I write massage to support but there ignoring.

[clear spindle]

Contact in-game customer service and wait for their response.

[royal cliff]

@clear spindle i waiting 1 week

[clear spindle]

You cannot if it is expired.

[tardy crescent]

Oh! No way ?

[clear spindle]

Nope.

[tardy crescent]

Aah😕 my bad luck

Thanks 👍👍👍

[royal cliff]

😭 moderation not listen to me (((((

I want to cry. There much money and I can lose hem

[latent heart]

someone hacked my account

how can i get my uc back

[royal cliff]

I have the same

[clear spindle]

Please contact the in-game customer service for account related issues. We Discord staffs cannot help you with that.

[plucky quiver]

How come my profile pic doesn’t change when I changed my profile pic on twitter?

[rare tangle]

I had given to a guy my pubg account ,I thought he is a trusted so but he changed my pubg account name and he blackmailing me to give my account permanently to him otherwise he will use some hacking script and gonna ban my account permanently.He was linked my pubg account with his
Twitter account but I was linked my account in FB and email ,how can I recover?anyone please help

[clear spindle]

Twitter takes up to a total of 72 hours in syncing, @plucky quiver meanwhile try re-login using Twitter and select social media in Avatar.

[plucky quiver]

Oh, ok

[rare tangle]

Plss help anyone

[clear spindle]

Contact in-game customer service and FYI sharing accounts are against the ToS, @rare tangle.

[night cloak]

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response

[clear spindle]

Try using a different login method if you have.

[night cloak]

it is not only linked to my email

[clear spindle]

Try reinstalling the game.

[night cloak]

already did

[clear spindle]

You're from??

[night cloak]

USA

I don't know what happened I was playing then I disconnected to see if I could change the server when I entered again but I couldn't enter

[clear spindle]

Set a DNS and check, if not try a different network. Also report it in #old with details.

[night cloak]

I cannot reset the password because the message is not reaching Gmail id in game 5276068617

[fallow mason]

Try re intalling @night cloak

[night cloak]

My account has been compromised, and these complaints are present on any device

[fallow mason]

Then restart the device and check

[royal cliff]

Я всего рот ебал(

[night cloak]

changing DNS did not work for me but I will try to report where you told me

[fallow mason]

Я всего рот ебал(
@royal cliff english only

[night cloak]

I tried more than one device, and the hacker made a move to prevent me from entering

[fallow mason]

I tried more than one device, and the hacker made a move to prevent me from entering
@night cloak then you might report it to pubg customer service

[night cloak]

Can you send me how to contact support

[fallow mason]

Hold On

[celest shadow]

You should instead log in with one of your linked social media accounts.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

My account was hacked and I invested over 2000 €

[fallow mason]

Did u report pubg customer service @night cloak

[night cloak]

I do not have social networks linked, only my email

This bot is support

[cunning escarp]

When will the anti aliasing problem get fixed my game looks choppy can’t play properly

[celest shadow]

In that case, try logging in with another network, and if you are able, please link a social media account. The e-mail/phone number is still in beta and may face issues occasionally.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[celest shadow]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved. Be patient, thank you.

[wild lark]

I lost 300 uc while redeeming with battle coins before ban pubg in India and sent somany mails to pubgm support no actions yet how can i get it back. 3000 battle coins i losted 😭😭

[night cloak]

ok I will try thank you very much

[celest shadow]

Great.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @wild lark.

[wild lark]

Am not in India now

[fallow mason]

Where are you now

[wild lark]

Abu Dhabi

[fallow mason]

Do u still play pubg mobile Global ? @wild lark

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wild lark.

[wild lark]

They only saying we will give you back and 2 months ago no action

If i get the UC at least 180 i can get a rename card

[fallow mason]

Hmm we can't help you because of the ban in india

[wild lark]

Now am not interested in RP

[fallow mason]

After unban only can do something

[wild lark]

Xazio is pubgm team?

[fallow mason]

Soon 🙂

[steep osprey]

Hows the edit

[fallow mason]

Hows the edit
@steep osprey Great

[clear spindle]

Use #media @steep osprey

[lyric raven]

I want pubgm india server link

[clear spindle]

Google it.

[fallow mason]

I want pubgm india server link
@lyric raven come dm

[wild lark]

Not getting on India

Is there any redeem code to get rename card

[fallow mason]

From crew u get

But now crew is disabled

[wild lark]

I already used it

One time got a mistake while changing the name

[fallow mason]

Until now didn't get any redeem code about to buy rename card

Maybe u get soon

[wild lark]

Ok

[mighty wolf]

Someone has my account information linked to Twitter trying to unlink/delete my Twitter account so they can’t login

[fallow mason]

Yes u can move on by unlinking

[mighty wolf]

I did that but he’s still logging into my Twitter when it says 6days to unlink. I just want to permanently unlink/delete it from my account.

[proud fog]

What did i do wrong. Should i be worried

I do not wanna lose my account

What does it mean by "untrustworthy Device "

[fallow mason]

What did u do b4 to your account

[mighty wolf]

Nothing

Someone hacked into my Twitter

[fallow mason]

I did that but he’s still logging into my Twitter when it says 6days to unlink. I just want to permanently unlink/delete it from my account.
@mighty wolf then after 6days u can unlink till then be patient

[mighty wolf]

I just want to remove the Twitter account that is linked to my pubgm account.

[proud fog]

Is it because of my phone is rooted because it is rooted. I use it to toggle performance mode

[mighty wolf]

You’re not understanding

[fallow mason]

Is it because of my phone is rooted because it is rooted. I use it to toggle performance mode
@proud fog i c . Then change the device and play

[proud fog]

@fallow mason I cannot change it

[mighty wolf]

When he logs into my Twitter account the 6days goes away and I have to click unlink again every time.

[clear spindle]

Please contact the in-game customer service, @mighty wolf.

[proud fog]

Also root is not the problem @fallow mason

[mighty wolf]

Customer service in game is no help at all.

[clear spindle]

Is your device currently rooted, @proud fog ??

[mighty wolf]

I’d rather talk to a person than a bot

[fallow mason]

@proud fog then u may have to contact in game customer sevice

[proud fog]

@clear spindle yes it is rooted

@fallow mason like naughty said customer service is not help at all

@clear spindle what does it mean by " Untrusted device "

[clear spindle]

Some applications might be causing the issue, try unrooting and reinstall the game.

[clear spindle]

The bot will help you with that.

[proud fog]

I think its because I change network a lot in the game @clear spindle

[fallow mason]

Which server are u currently playing ? @proud fog

[proud fog]

@fallow mason Europe

[night cloak]

Will i get banned if i login 2 device with one id

[fallow mason]

@night cloak nope

[proud fog]

Come on please help I dont want to loss my account@clear spindle @fallow mason

[clear spindle]

I have already gave you a solution.

[fallow mason]

@proud fog Wait I'm having a discussion with @onyx dagger

[night cloak]

Both are login in same time?

[clear spindle]

You cannot login to a single account with two device.

[proud fog]

@clear spindle what does it mean by " Untrusted device "

[clear spindle]

Rooted etc...

[fallow mason]

Both are login in same time?
@night cloak that will show u will be loggined by another Device

[night cloak]

Thanks

[clear spindle]

Unroot, factory reset and install the game, @proud fog.

[clear spindle]

You're welcome.

[mighty wolf]

If he logs into my Twitter it cancels the unlinking process.

[fallow mason]

If he logs into my Twitter it cancels the unlinking process.
@mighty wolf You are trying to unlink from twitter itself ryt

[mighty wolf]

No

[fallow mason]

Then

[mighty wolf]

I can’t access my Twitter bc he has it.

I want to unlink it on pubgm so he can’t login to my account. That’s the only way he’s able to login.

[fallow mason]

I can’t access my Twitter bc he has it.
@mighty wolf so u are telling you have no access to twitter ryt

[mighty wolf]

Yes that’s how he’s logging in. I want to remove it from my pubgm account so he can’t login. That’s it.

[proud fog]

@clear spindle bro I cannot unroot my device. I need the root to toggle performance mode otherwise my game lags. Also I have already asked that rooting your phone will not get my account banned unless it somehow interferes with your game. I have made your that is not the case. I am playing with a rooted phone since season 14 there is no problem untill now. Its happened now because I did conqueror recently. Also I cleared the cache and dalvik cache and gane cache may be thats why . Please help

[polar marsh]

@proud fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad saddle]

Good afternoon, 600 uc disappeared from the account 5154293473, I did not
make any purchases. Please help

[raven cliff]

Hacker

[jade nest]

Report the user in #discord @night cloak

[fallow mason]

Hacker
@raven cliff are u sure ?

Then u can report

[raven cliff]

Yeah yeah full hack also, xray vision bullets cheat

I reported already

[fallow mason]

Ok then report and also tell ur teammates too

[glad saddle]

Good afternoon, 600 uc disappeared from the account 5154293473, I did not
make any purchases. Please help

[fallow mason]

Do anyone have your account ?

[glad saddle]

@night cloak no

@night cloak I'm not sure, but how did they withdraw the money then

customer service not reply

[night cloak]

Hello,
I have a phone with little memory, so I have to clean my phone first so I can update. Is there a risk that my account will be banned for not updating?

[fallow mason]

No

[night cloak]

Ok, thank u a lot

[fallow mason]

😊

[half oriole]

Hello, I am searching for the global version of the game. Any suggestions? I'm new here by the way!

[night cloak]

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response I don't have another social network linked, just my email

[fallow mason]

Hello, I am searching for the global version of the game. Any suggestions? I'm new here by the way!
@half oriole You can get from play store

[fallow mason]

Try re - installing

[night cloak]

it didn't work for me 😦

[fallow mason]

Then try with some other , other than email

[half oriole]

Any other means possible?

[night cloak]

it is only linked to my email

[clear spindle]

@half oriole android??

[half oriole]

Haha I am referring to anything specific

[clear spindle]

Try after a few hours, @night cloak.

[proud pulsar]

We want rename card in season 17 royal pass @polar marsh

[fallow mason]

Lol

[trail swift]

<@&481161015728406538>

This guy dm me to buy my I'd

Scammer

[clear spindle]

You can suggest for that in Season 18, @proud pulsar and in #old.

His ID, @trail swift ??

[half oriole]

Yes I managed to download an apk file but it failed to install. Is there a way to download the apk seperately and install? Rather than from the PlayStore

[proud pulsar]

Why

[clear spindle]

Try this: https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_1.2.0_uawebsite.apk @half oriole

[proud pulsar]

5 hours slomode

[minor hill]

Good afternoon, 600 uc disappeared from the account 5477497068, I did not
make any purchases. Please help

[trail swift]

799295406977843211

[clear spindle]

Coz the new season will be releasing soon and has been planned already, @proud pulsar. You can edit your previous message.

[night cloak]

Thank you, I will do that, I hope it is just a bug in the game and that they solve it soon because my account is perfectly legal

[minor hill]

Good afternoon, 600 uc disappeared from the account 5477497068, I did not
make any purchases. Please help

[clear spindle]

Contact in-game customer service, @minor hill.

[zealous turret]

Yo rock do you know if playing on HDR with 90fps can cause damage to our devices?

[minor hill]

Good afternoon, 600 uc disappeared from the account 5477497068, I did not
make any purchases. Please help

[fallow mason]

Yo rock do you know if playing on HDR with 90fps can cause damage to our devices?
@zealous turret nop

[minor hill]

Good afternoon, 600 uc disappeared from the account 5477497068, I did not
make any purchases. Please help

[trail swift]

@clear spindle ban him

He is sending everyone to buy id

[fallow mason]

@minor hill contact in game costumer care

[clear spindle]

Will be informing you when an action is taken, @trail swift.

Already answered, @minor hill please refrain from spamming.

[trail swift]

@empty girder here

[fallen stream]

I cant I chat in cheerpark, the chat button dont appear, its missing

[clear spindle]

Suspended, @trail swift next time use #discord.

[zealous turret]

rock op💯

[trail swift]

@clear spindle ok thanks

[clear spindle]

A screenshot, @fallen stream ??

[fallen stream]

Ok wait

[winged sluice]

Hello, when do you add Persian language to the game?

[clear spindle]

No information. Suggestions can be given in #old.

[dawn agate]

I want ro download the vr. 1.2 so from where I can download it plzz help

[empty girder]

@clear spindle ban this guy user id: 799295406977843211

[clear spindle]

@empty girder

[fallen stream]

@clear spindle no thanks, it just bugged. Its here now

[empty girder]

@clear spindle thanks

[clear spindle]

You can download from respective app store or refer the pinned message, @dawn agate.

[fallen stream]

But my other prob is, its over 1 min to load when entering cheerpark.

[dawn agate]

Thnx for help

[clear spindle]

It might be the internet connection which gives a delay.

[fallen stream]

Also, sometimes my game crash if im matching classic, tdm and other mode. And one time, it crashed in middle of game.

@clear spindle our wifi is 50mbps, and we're like 3 blocks away the tower

[viral wave]

Hey any moderator here my account got hacked please help me

[fallen stream]

My phone is Realme 6

[clear spindle]

Try doing a routine repair and remove the resources, @fallen stream.

[onyx dagger]

Do you have the access to your Game account, @viral wave?

[viral wave]

Yes

[winged sluice]

@Rock47 Hello, when do you add Persian language to the game?

[viral wave]

They linked email and phone number

[fallen stream]

@clear spindle I already factory reset my phone

[night cloak]

Can i use gfx tools for pubg mobile ?

[onyx dagger]

Please contact the Customer Service in-game, @viral wave.

[clear spindle]

@winged sluice

[viral wave]

I dis but no reply 🥲

[clear spindle]

No.

[onyx dagger]

You may refer to #faq 5.4 for that.

[clear spindle]

Give that a try, might help you.

[fallow mason]

Can i use gfx tools for pubg mobile ?
@night cloak U may get banned

[last prism]

Can anyone still be able to help me in this no help got provided from customer support as well
It's a game glitch so why am I suffering😭

[viral wave]

I’ll be waiting

[onyx dagger]

May I know what is your issue, @glad holly?

[winged sluice]

What information do you need? @Rock47

[glad holly]

Wrong chat

[onyx dagger]

#chat then.

[glad holly]

Though I was in a friends server

[onyx dagger]

Okay.

[onyx dagger]

Alright then.

[fallen stream]

I already did it like 2 times

[winged sluice]

@Rock47 What information do you need?

[viral wave]

Thanks for cooperating 🥰

[onyx dagger]

You may wait for 60 Days, @last prism.

[night cloak]

My account has hakered

[onyx dagger]

You're very welcome, @viral wave! 🤗

[viral wave]

❤️

[onyx dagger]

Do you have the access to your Game account, @night cloak?

[night cloak]

No

My fb Yahoo mail all îs hakered

[open viper]

Help

[onyx dagger]

Refer to #faq 2.8, @night cloak.

Yes, @open viper?

[last prism]

No help can be provided ?since it was a bug that caused it.....

[clear spindle]

We Discord staffs don't habe information regarding that, @winged sluice maybe in the future they'll add.

[night cloak]

Can someone help me?

[half oriole]

Thanks a lot!! This was just what I needed! Thank you for your support and help

[onyx dagger]

You may report it in #old, @last prism.

[zealous turret]

contact FB @night cloak

[onyx dagger]

Refer to #faq 2.8, @night cloak.

[open viper]

My Google and fb was hacked. Hacker played with my id and got it banned. I literally spend alot on game as a student its not easy for me plz is there any chamce to get it ban

[last prism]

I did
should I edit it along with my character I'd and IGN?

[onyx dagger]

If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance, @night cloak.

[zealous turret]

you changed SRC bro plz never do that @night cloak

[clear spindle]

You're welcome.

[onyx dagger]

Yes.

[zealous turret]

once you change SRC its super hard to downgrade back to the normal version @night cloak

[weary lantern]

Please tell me how to win this 4000uc

Iam confused

[onyx dagger]

Refer to #events for that, @weary lantern.

[weary lantern]

Hetpy please tell me

[winged sluice]

Where can I follow up? @ Rock47

[celest shadow]

Please contact the customer service in the game and the support for your social media accounts in question.

▫️ https://support.google.com
▫️ https://www.facebook.com/help

[last prism]

Ok thanks for assistance

[onyx dagger]

Alright then.

[onyx dagger]

You may refer to this message, @weary lantern.

[zealous turret]

@night cloak if you need help to downgrade dm me I can help

[night cloak]

No begging here it is Against Guidelines You can read #735483472432594994 For more info

[clear spindle]

Keep an eye in game.

[night cloak]

Is it safe to purchase uc from codashop

[celest shadow]

You will need to participate in the Rune Power Community Challenge and you can stand a chance to win 4 000 UC if you win first place, it will be held in a custom match. Please refer to #events for further details.

[night cloak]

Do you think I can access my account again? It gives me a login error when I try, as I already mentioned, I only have it linked to the email

[celest shadow]

We only recommend that you purchase UC from the in-game system and https://www.pubgmobile.com/pay.

Yes, at 22:00 UTC in the North American server. The mode is solo, the same as yesterday's.

[weary lantern]

When will be another roo

When can we join another room piston

[celest shadow]

Today at 22:00 UTC, @weary lantern. Feel free to covert that to your own time zone.

[weary lantern]

Ok

Thansk for letting us know

[celest shadow]

You are welcome.

[zealous turret]

my guy im trying to help people..

[weary lantern]

But thats 3:00 am in pakistan, too late

[zealous turret]

that's literally the only way to get back into the account trust me my friend had to do it

[celest shadow]

Yes, it will be deleted, @zealous turret. File modification is against PUBG MOBILE's terms of service and we would like to remind you that you should not guide server members to attempt this as this can risk a suspension on their account.

[weary lantern]

Hey 22:00 utc is 3:00 am in pakistan

Its very hard to play

[zealous turret]

Sir I get where your coming from but that's the only way to fix so how do you think they will get the account back

[celest shadow]

Nothing we can do about it. The matches for Asia ended yesterday, today's matches are optimised for the North American server.

[weary lantern]

😩

There are three matches right

When are the other two

[celest shadow]

They will need to contact the in-game customer service in order to get their issue resolved, not by modifying the game files. Who would be responsible if their game accounts are suspended because of this? Will you be responsible?

Please read #events for the timings, @weary lantern.

[night cloak]

Is there any other way for someone to send me 30k UC without logging in my account

[celest shadow]

They can use https://www.pubgmobile.com/pay, @night cloak.

[zealous turret]

It won't suspend the account dude trust me ik I've helped multiple people with this method its fast and easy

[weary lantern]

Can u guys give me some uc please

I need uc please

[night cloak]

You can only send 1k with midasbuy

[celest shadow]

Sorry, @zealous turret. We still do not recommend players to manually modify the game files as this is against the terms of service. We hope you understand.

[zealous turret]

the reason it says that is because the hacker put his SRC version to 99999 which bypasses some anti cheat so the account can't be banned..

[celest shadow]

Please do not beg for UC here, @weary lantern. It is against the #735483472432594994.

[weary lantern]

Ok

[zealous turret]

alright man no worries ig thx

[night cloak]

You are absolutely right and I will not do anything about that but I feel that I have lost my account one way or another

[celest shadow]

1 000 UC or USD 1 000?

[night cloak]

30,000 UC

[celest shadow]

Your friend can purchase the 8 400 UC package multiple times to send you the 30 000 UC, @night cloak. Depending on your region, you may receive additional UC as a one-time purchase reward.

[celest shadow]

Should I remind you of this again, @weary lantern? You may move to a discussion channel now: #chat or #pubg-mobile.

[upper plover]

How to download/ update global new version 1.2 officially android device in india ?

[fallow mason]

By Google

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[upper plover]

🙄😒

[night cloak]

Do you think I can access my account again? It gives me a login error when I try, as I already mentioned, I only have it linked to the email @celest shadow

[celest shadow]

From early on, the game recommends you to link a social media account so that you can easily access and log into the account. Since you neglected the helpful tip, or that you have actually linked a social media account but later unlinked it, is definitely your responsibility.

You can try logging in at a later time, recommended by another moderator, as the system may be busy.

[night cloak]

I don't understand how it can be my responsibility? The game recommends it but it is not mandatory, for something is the link with mail available also

[sick shale]

@minor hill Begging isn't allowed in this server, Go through #735483472432594994. And check our event in #events if you want to win some UC.

[celest shadow]

It is not mandatory but it is recommended to do so and there is a reason why you should consider the recommendation, because not only linking a social media account allows you to freely log in anytime, but it also saves your game account in a situation where your device faces a malfunction. This is why playing on a guest account is risky and the game wants you to link a social media acocunt.

Linking your e-mail or phone number is another option, however this method is still in beta and you may face issues logging in sometimes. It is still being worked and improved on.

[barren oasis]

My acc got 10 yrs ban how can i get it back im getting depressed

[polar marsh]

@barren oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I understand that the use of emails and phone numbers keeps improving, but that would already be a bug of the game, so my question is if I can recover my account since it was a bug of the game

[celest shadow]

Is your account hacked or are you just not able to log into it at the moment?

[night cloak]

I just can't log in, I have access to my email, I also have proof that it is my account, Uc purchase invoices, etc.

[celest shadow]

All right, if that is the case, your account is safe, @night cloak. All you have to do now is try to log in at a later time, when the system isn't busy.

[night cloak]

you do not know how glad I am to hear that I hope so, thank you very much

[cosmic bobcat]

when i go to game support they said to upload snapshot of my 1st receipt but there is no option to upload. is this joke?

!rank

[storm flume]

The !rank command is disabled in this channel, @cosmic bobcat. Please execute the command in #481204134859505684 instead.

[night cloak]

You can use file hosting website imgur
Upload you image there and send Customer service as link

[cosmic bobcat]

Thank for the help

[night cloak]

You are welcome If you Didnt Get the website Tell me i will give it to you

[cosmic bobcat]

i got

[night cloak]

Hello,
I have a phone with little memory, so I have to clean my phone first so I can update. Is there a risk that my account will be banned for not updating?

[spring zephyr]

Your account won't get banned for not updating. But, after some time the game will force you to update, @night cloak.

[night cloak]

Ok, because one friend got banned while he hadn’t updated

[wind glacier]

I also have a question, if I play pubg Korea and Europe can I take ...

[night cloak]

Thank u @spring zephyr

[spring zephyr]

Not updating the game isn't reason for getting banned. He probably violated the game's ToS.

[fallow mason]

what ?

[night cloak]

Ok, thank u again ❤️

[wind glacier]

I have 2 pubs installed Europe and Korea can play both without receiving B...@...

N

[fallow mason]

wdym

[spring zephyr]

@wind glacier Please explain your issue in detail.

[delicate river]

@spring zephyr I received a warning message 3 days ago and I have not found a match for 3 days , I cannot enter the matches and I cannot take videos help me pls 😦

[jade nest]

You won't get banned for playing 2 pubgm.Just don't use any third party apps or cheats

[deep willow]

is there anyone else facing this issue:
TDM Starting Countdown stuck on 21 and i can not start/play my TDM matches. During that, I can hearing firing from both sides. I can hear my teammates and enemies getting shot, I can even hear the background voice which says ( Red/Blue Team is Leading . Half of the match is over ) but I cannot see the numbers on the top which tell me who is leading. I cannot see my teammates and also cant see enemies. Enemies can kill me but i could not kill anyone. I cannot see my gun or if i can see it then there are only 40/0 bullets in it. Ping during the match is green and in between 40~60. I keep waiting like a fool for my match to start but sometimes whole match ends like this. I reinstalled the game but no luck .

[fallow mason]

its a bug

[wind glacier]

Ok, Can I in private?

[fallow mason]

u exited too many times in the match b4 going to flight ?

[spring zephyr]

@deep willow Your country?

[spring zephyr]

sure.

[deep willow]

pakistan

[delicate river]

@spring zephyr I received a warning message 3 days ago and I have not found a match for 3 days , I cannot enter the matches and I cannot take videos help me pls 😦 @celest shadow

[spring zephyr]

Are you sure that you have stable internet connection? @deep willow

[deep willow]

ping colour is green, its in between 40 - 60. So i guess its fine.

[spring zephyr]

@delicate river Can you provide a screenshot of the warning?

[wind glacier]

Ok, Thanks, I sent.

[spring zephyr]

@deep willow Try repairing. If it is still the same, then please report this issue in #old.

[deep willow]

i reinstalled the game few hrs ago . but facing the same problem . Yes i reported in #old also.

[spring zephyr]

@deep willow Try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1 and see if it's the same.

[delicate river]

this is Turkish but i am translating
detected suspicious behavior in the system account caused by an unreliable device network connection or unofficial game package
everything works find and new system

[deep willow]

ok i am gonna try this . Thank you

[fallow mason]

Change device and try

[delicate river]

I opened my account from a diffrent device but it still did not find a match

[fallow mason]

Then u might Report it to In Game Customer Service

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @delicate river.

[fallen saffron]

Hi, I want to unlink my e mail immediatly

[spring zephyr]

Unfortunately, you cannot unlink your Email from your PUBGM account.

[vocal burrow]

how come every single cheer park i join only has 1 player? feeling lonely af

[fallow mason]

which server

[vocal burrow]

chinese taipei

don't laugh 🥲

i'm joking it's fine

[fallow mason]

whaa

[night cloak]

Emulator

[vocal burrow]

i'm not i swear

[spring zephyr]

Just low amount of players playing, we can't do anything about it

[fallow mason]

then how chinese taipei

[vocal burrow]

i use the clip on controller but i don't think that count as an emulator

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[fallow mason]

do u play on global or differnet version ?

[vocal burrow]

global yh

[vocal burrow]

alr

[fallow mason]

but how chinese taipei 👀

[vocal burrow]

wdym

[night cloak]

give me your id ill make it less lonely

[vocal burrow]

i'm in taiwan rn

alr hold on

[fallow mason]

Oh

[vocal burrow]

5582733697

[night cloak]

kek

[onyx cairn]

Please avoid going off-topic in here.

[willow dust]

Poeple ask in gameloop @torpid quail

[vocal burrow]

hella sad fr

[night cloak]

It is Due to low activity of Players

@vocal burrow LMAO

[vocal burrow]

LOL

[distant maple]

My merit loss without killing friends

[night cloak]

Yall ray wasn’t lying 😔👊

Hello everyone ,i need help to unlink my acc from mail ? Someone can help me please ? :) Have a nice day

[vocal burrow]

LMFAOOO

stop exposing me

[night cloak]

You cant Unlink Email That Feature is not available

[distant maple]

My merit loss without killing friends

My merit loss without killing friends

[fallow mason]

sus

[distant maple]

?

[fallow mason]

u will only loose merit if u kill your teamates

[vocal burrow]

@night cloak join again i got teleported

[night cloak]

What can I do to remove the email? Because some one try to take my profil ?

[distant maple]

But I don't kill my friend

[fallow mason]

that feature not available now

[fallow mason]

how much merit u losed

[distant maple]

20

[night cloak]

Tnk you for the help :)

[fallow mason]

that only u will get by killing teamates

[fallow mason]

ur welcm

[distant maple]

My friend kill team mate and my merit loss

[fallow mason]

then u can report it to in game Cutomer Service

[fallen anchor]

hello why was my account blocked?

[polar marsh]

@fallen anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn gulch]

I need Uc

How

[fallow mason]

dont beg for uc here

its against #735483472432594994

[unborn gulch]

I need uc

[fallow mason]

u can participate in #events and get uc

[onyx cairn]

You can buy UC here: https://www.pubgmobile.com/pay/

[sinful zephyr]

@fallow mason my id got 10 year banned with out any region

[polar marsh]

@sinful zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant maple]

Ho to report in customer feedback

[mighty wolf]

Accounts banned for no reason

[polar marsh]

@mighty wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

#old.

[gaunt wasp]

I accidentally switched to Asia when playing with my Indian friend I was wondering if I could change it back

[fallow mason]

after 60 days only u can change

[gaunt wasp]

😭 I was crown one in NA now I’m bronze

[fallow mason]

now u cant do anything b4 60 days

[fallen saffron]

I want to unlink my e mail

[night cloak]

Whats this

[gaunt wasp]

Ik I was only 20 points away from ace tho

[valid olive]

Hiii

[gaunt wasp]

Lol no clue

[valid olive]

Plz send uc

[night cloak]

mean ?

[fallow mason]

sad

[fallen saffron]

I wanna unlink my email

[night cloak]

lol

[gaunt wasp]

Yea

[fallow mason]

bug

[fallow mason]

dont beg here

[valid olive]

How to earn uc

[fallow mason]

that feture not available

[fallow mason]

u can earn uc by paticipating in #events

u cant now

[fallen saffron]

W etafaccque

Why why why

[fallow mason]

u should have been think b4 linking

[fallen saffron]

😔

[sick shale]

@fallen saffron Don't bypass chat filter or use bad words, The Email login method is still in beta and unlinking it is not possible at the moment.

[fallen saffron]

I am really sad about that. How they can’t activate it? Unlinking programme not that difficult

[remote valve]

How much time pubg customer cares take to retrieve your hacked account, by unlinking hacker social media or email ?

[sick shale]

@remote valve Up to 90 days, Depends on your case and the amount of requests the receive.

[remote valve]

WTF 90 days 😒 .. really pathetic customer service..

Hacker is trying to unlink my account and threatening me to ban my account

[night cloak]

and if it is the only medium in which my account is linked and now the game gives me a login error

[remote valve]

Have you tried it already?

[empty turret]

When the new season is starting?

[night cloak]

19th january

[empty turret]

So on Tuesday?

[night cloak]

yes

[empty turret]

Oki ty

[jade nest]

Do you have bonus challenge option available in your account?@night cloak

Sorry,but currently you can't reedem those coins as bonus challenge is not available for you.However,you can reedem that whenever bonus challenge comes back

[vagrant path]

@clear spindle is pubg mobile banned for iran? caz we are facing server is busy restrict area eror

[grizzled lynx]

Can u change clan leader because our clan leader account got bammed

[celest shadow]

If you are being displayed with that error, please contact your Internet service provider for further assistance, @vagrant path.

[celest shadow]

No, you cannot. You can make a new clan or join a new one instead.

[vagrant path]

i have static ip and called isp chaned it to a new ip then fixed but after 3 days my new ip getting error like old ip again

[celest shadow]

Contact them again.

[grizzled lynx]

@celest shadow no it is our 2 years hard work so please change leader

[vagrant path]

thanks , so is it not from tencent side to blocked iran ip's ?

[celest shadow]

We cannot help you change to another clan leader, @grizzled lynx. It is impossible unless the current clan leader transfers their leadership to someone else.

[celest shadow]

No, it is an issue on your end.

[vagrant path]

thanks man

[grizzled lynx]

@celest shadow my clan leader opened an other account u can authorize him and change the leadership to him

Please

[celest shadow]

Please read my previous message carefully, @grizzled lynx.

[grizzled lynx]

Ok

My game is loading two times to enter a match do u have any solutions? My device is iPad Air 1

[fallow mason]

Try clearing cache

[grizzled lynx]

@fallow mason how to do that?

[fallow mason]

@grizzled lynx from settings

[grizzled lynx]

@grizzled lynx from settings were?

[fallow mason]

Go to ur phone settings then take pubg then clear chache

[grizzled lynx]

Ok

[night cloak]

From where Did you Download the game?

[fallow mason]

U should download pubg app from play store

[night cloak]

From where Did you Download the game?

[grizzled lynx]

If we use vpn can I get banned?

[night cloak]

yes

[fallow mason]

Yes

[tame geyser]

It is frozen for two months

[night cloak]

You Didnt answer my question

[tame geyser]

PLAYSTORE

[night cloak]

Your country?

[tame geyser]

Kuwait

[night cloak]

You can File a fair claim

[tame geyser]

Take my I'd and unban it
I'd 5282311338

[polar marsh]

@tame geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

Lol

[night cloak]

We cant Do it

Hello a while ago I accessed my account with my gmail email to see if I had already changed the server then I disconnected and when trying to enter with my email I got a login failure I do not know why it is, please I need a response I don't have another social network linked, just my email

[night cloak]

You have been answered by a moderator earlier

[night cloak]

I'm sorry, I would like to know what happened to my account, I don't understand

[night cloak]

Please read through Piston's Previous messages to you

[celest shadow]

We do not recommend the usage of VPN.

[dapper lynx]

Yoo I need some help, Anyone faced the same issue?

I've played around 7 games and got to 10th like 5 times but I've yet to receive my rewards

[celest shadow]

Wait nevermind.

I read that wrongly.

[dapper lynx]

It's been on 1 for a while now

[dapper lynx]

No worries

[celest shadow]

It could be bugged actually, @dapper lynx. I have little to no experience with the Returner Missions. Can you try repairing your game and try to reach Top 10 again?

[dapper lynx]

I'll try my best to do so, If not I'll just do the other available missions so that I wouldn't have to keep coming back to annoy you or any other mods.

Cheers for the help! 🥂

[silent hare]

Plz help me to change my server

[open ice]

Good day

[silent hare]

By mistake I select middle East server and I want to change my server to aisa