questions

[native coyote]

@night cloak Really thank you for listening and helping me.

[night cloak]

@cosmic gazelle It will be available again in 1.3.0 version.

[native coyote]

Review pinned messages.

[night cloak]

@native coyote No, thank you. Thanks for pointing the bug out.

[native coyote]

@night cloak So will it be fixed before the new season?

[night cloak]

@charred quest The mission there is right now only for 60 days consecutive login. You are more than fine.

@native coyote Hard to say. But it should be fixed very soon.

[unkempt cradle]

I've been banned for ten years. Help me

[polar marsh]

@unkempt cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[charred quest]

I thought there was a reward for logging in for a consequitve year

[native coyote]

Yes, I almost never feel like playing because of this problem.

[charred quest]

RIP

[night cloak]

No. That is for total days login. The current peek is 720 days.

[charred quest]

Yea that's what I meant but guess I gotta wait another year

[night cloak]

@native coyote I understand. That is really unfortunate. Hope the devs find a solution as soon as possible.

@charred quest Yeah but it doesn’t have to be consecutive. You can login any days.

[native coyote]

Thanks . Good night (Night here).😁

[charred quest]

Ohhhhh thanks

[night cloak]

@native coyote Night here too. Have a sweet night.

Guys is Anyone else Getting a Login error through 3rd Link 😅

@charred quest No worries.

@night cloak You mean the email login?

Yep

I cant login and If i try to change my Pass I won't even recieve any Mail

[ionic sun]

Hello , Can I change the associated email in my account to another email?

[wide cobalt]

I want to return to the server in Europe today, I do not want to wait 60 days

[night cloak]

@wide cobalt You do not have any other choices, unfortunately.

[wide cobalt]

@night cloak why

[night cloak]

@wide cobalt Because it is really a limitation.

Unfortunately, email unlinking is not possible yet, @ionic sun.

@night cloak The email code issue have been fixed with the most recent patch. Did you face the issue today while changing the password?

[ionic sun]

I now have a link on my Facebook account and an email. Can I switch the Facebook account or add Twitter and remove the Facebook account?

[night cloak]

Yes, you can remove your linked social media accounts. It can be done from the game’s basic settings.

[night cloak]

It will be unlinked after six days, as you can see the timer. You should be able to link your Twitter after that.

[ionic sun]

okay thx 🌹

[night cloak]

No worries!

[clever spire]

How can i fix anti aliasing problem pls 🤕
Ipad 8

[sick shale]

It will be fixed soon, @clever spire.

[ionic sun]

what is this problem ?

[night cloak]

Your Account has Been Logged in from Another Location

[ionic sun]

How do I get past the problem?

[night cloak]

Have You Played the Game from any other Device?

[ionic sun]

yes

sorry no

Hacked Twitter

When I cancel the link, it logs into my account again

My account is linked to your Facebook account and email

[sick shale]

Contact customer service in-game and request to deactivate/unlink the hacked social media account, @ionic sun.

[ionic sun]

the problem was not solved

Please help me

[gray eagle]

Please help me i got banned because violations on user agreement but i dont doo anything

[polar marsh]

@gray eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Only they are the One Who Can Help

Your Conversation Should Be like This

[fringe ravine]

pubg kr cann't log in

[night cloak]

we only provide community support for PUBG mobile global english version

[fringe ravine]

give me pubg kr server PLZ

[ionic sun]

Can you send this high resolution picture, I can't see anything from it

[night cloak]

There is no server for Kr

[night cloak]

ok wait a Minute

[fringe ravine]

so what about our acc

[night cloak]

Contact Customer service

[fringe ravine]

there is no internet connetion on it

[night cloak]

what Do you mean?

[fringe ravine]

it's started only when use vpn japan

[night cloak]

If you Use VPN.Your Account will be banned and VPN makes Internet speed slow

[fringe ravine]

so . what is should to do

[night cloak]

Dont Use VPN
or Contact Customer service

[pine oak]

Guys i changed my server to india by mistake can someone help

[night cloak]

You mean Region?

[pine oak]

Asia

[night cloak]

You have to wait 60 days

[ionic sun]

Waiting for you

[night cloak]

i am looking For a Good image please wait

[bitter lion]

Guys I have tried to contact pubg mobile customer service for server change via the in game service but no reply. Is ther any alt way to contact pubg mobile customer services.

[night cloak]

You cant Change Server By Contacting Customer service

[sick shale]

@ionic sun

[bitter lion]

I understand they trying to stop hacking and ppl switching servers but how it fair for ppl who really did a mistake by changing server. I was 40points away from conquer.

[night cloak]

🥲 it is sad

But Nothing Can be Done
You Have to Wait 60 days

[bitter lion]

They lost me as a Pubg player. I help them report soo many hackers spend money stuck with them with all the issues they had and have.

[night cloak]

You can share your Feedbacks in #old

[bitter lion]

Thanx I am definitely writing them before I leave for good.

[marsh trout]

Hi any idea what could possibly be happening? After a winning match i received this message and and I am afraid for being banned for no reason. Moreover, i have been removed from region ranking, i have been #4 terminator and so and now I am not even on the list. They just removed me. The rank is still the same tho, I have 15 stars and close to conqueror. It is really pathetic that fair players have to go through this.

[foggy robin]

‏I request you to close the person’s account due to the use of fraud. Thank you
‏Id hacker👉5361596010

Band please

[storm flume]

Hello, @foggy robin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sly skiff]

How Can I Fix It?

[night cloak]

Contact Customer service Ingame

@dusky pivot ask your Questions here

[night cloak]

Your Country?

[dusky pivot]

UAE

[dusky pivot]

No my friend no internet problem

[night cloak]

Try other thing mentioned there
If the Problem persists Contact Customer service

[dusky pivot]

Last 10 day I m request her but customer sevice try again

[night cloak]

Try Reinstalling the Game

[dusky pivot]

The who

[night cloak]

?

[dusky pivot]

My old account the best

[night cloak]

if you install he game the issue might be solved try it

[sly skiff]

@night cloak my account was hacked and the hacker uesing cheat my account can get unban?

[polar marsh]

@sly skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusky pivot]

I m dilei check pubg

5585955017 I’d number you check

[night cloak]

What is this mean pleas I need help

[night cloak]

Did you use any third party apps like GFX etc

[wide cobalt]

I can't play in kr server ... can i retearn to europe server . If not i will delete game for 2 month 💔 ping in kr server 990

[night cloak]

@night cloak no I don’t use anything so I like to know what is that

[wide cobalt]

Yes my PUBG mobile its global version

[night cloak]

Why you said Kr there

@night cloak so what I have to do now

[night cloak]

Click on that File fair claim

[wide cobalt]

pubg server krjp

[night cloak]

you have to wait 60 days

[wide cobalt]

I can'tttrt

Can'ttttttttt

[night cloak]

no other ways

[dire vector]

@night cloak

[night cloak]

@night cloak so after what I have to do there is no date

[night cloak]

yes?

[wide cobalt]

@night cloak why ????

[night cloak]

it is the rules

[wide cobalt]

Delete game for 2 month ? I can't play with 999 ping are you joking with me

[dire vector]

@night cloak i have some qushtin from tencent pubg companya

[cyan citrus]

@wide cobalt play with a friend who has your desired server and give him leader.

[dire vector]

@night cloak

[night cloak]

ask here

What is this lead pleas I need help or what I have to do now there is no date nothing

[cyan citrus]

Or contact in-game customer support , they are the only one who can reset server freeze timer , @wide cobalt

[night cloak]

click on the fair clam option

[wide cobalt]

At least to change the first time ... It was easy to change between servers in the past. Why now can we not return the server? I accidentally switched the server and got it back. I kept silent on all the mistakes of the game and endured being killed by a hacker. But this error could not be tolerated. What do I want to play with my friends when the impeachment has been taken into account for that server? Do you want to delete the game? This is totally unacceptable behavior

[night cloak]

Feedbacks are welcomed in #old

@night cloak I click befor and there is no help I don’t no what I have to do if this is banned I like to know when or wiche date gonna open ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

It will open soon

[dire vector]

first i am KURDISH we are near 1000000 KURDISH PLAYER why tencent company dont ad KURDSTAN flag

[night cloak]

You can suggest it in #old

[valid karma]

Hi, I am a streamer caster and I was trying a new set up with the emulator. I tried to find open room in different regions just to test my key mapping but the game considered that as me changing my region and now I cannot change back to Europe. Please help

[tawdry radish]

Now can you tell me what is with this as this player killed me through a wall and when I tried to look at his profile , you can see what happened. The profile appeared was not his. Fix this please

[shadow crypt]

Please Change season 17

[night cloak]

Please Type .emulator in #481204134859505684 then you will have access to emulator support you can ask your Questions there

[valid karma]

Okay thanks

[shadow crypt]

Change Season 17

[shadow crypt]

Please Pubg

[wet siren]

How do you get the PMCO Frame?

[valid karma]

Will there be another channel for support since the bot is dead? It was simply a matter of selecting to view rooms in other regions and it provoked the 60-day block of region change. Could have happened in devices other than emulator too?

[slender roost]

Can everyone tell ten cents that their games is stupid just like them ?

[fleet wolf]

@vale crescent replying to your message in #old
Play with a friend who has your good server, make sure he's the leader. The match will play in the leader's server

[night cloak]

bot is back again you can type the command

[vale crescent]

@fleet wolf my problem is that most of the time I am playing by myself. I do that when my buddy is in though. It always works better. This 60 day locking is hard-core. I wish I would have realized that it did that before I swapped.

[fleet wolf]

I agree too, sucks PUBG doesn't care lol

[night cloak]

@valid karma you have the Role You can ask your question in #emulator-support

[robust geyser]

When will unranked mode be available for Classic?

[night cloak]

try opening the game again

[night cloak]

?

You want to change server?

[stiff kite]

can someone explain to me how to become reviews videos partner in pubg

[night cloak]

I accidentally changed the server north America and I can't change to my default server Europe and please me to repair.

[night cloak]

if you have a higher tier you can apply for investigator role

[night cloak]

you have to wait till cooldown end

[stiff kite]

Ace in Solo and my account level 73 but when i click request for investigator access they told me looks like you all need to try later keep improving you rank and gaming records to apply again

[languid locust]

Plz help i did not no if. You cilk Europe in rooms. 5863307922

Plz help

[night cloak]

The game developer can help me change the server

[languid locust]

Help me

[night cloak]

no 🥲

[errant zealot]

Bro I did the same thing

[errant zealot]

The only thing we can do is play with someone who is in the server you want

[thick zenith]

Why pubg kr doenst work its just loading and i get

And all my friends has same problem like everyone that play pubg kr has this problem

[errant zealot]

Please help me 5701707870

[errant zealot]

What is pubg kr

[thick zenith]

Help anyone?

[hazy juniper]

Is pubg on UTC or ist

[jade nest]

We only provide support for the global version of the game.

[thick zenith]

@jade nest so who can help me

[jade nest]

Elaborate

[jade nest]

Contact in-game support

[thick zenith]

I cant even log in

Or do anything

[night cloak]

From here

[jade nest]

^@thick zenith

[hazy juniper]

How day bn for using 3rd party apps

[night cloak]

@thick zenith you can contact from login page

[clear spindle]

Starts from 1 day to 10 years, @hazy juniper.

[hazy juniper]

Is it 1day then 3 day then 1 week and so on@clear spindle

[clear spindle]

Upto how the system decides.

[night cloak]

How do I check my stats?

[brazen yacht]

Dear PUBG MOBILE TEAM , I have accidentally changed my server to NORTH AMERICA FROM ASIA SERVER while exploring tournament rooms section , now i am getting 350 + ping which is unplayable, please help !,need assistance asap ,PUBG ID- 534322375

[clear spindle]

From Profile:

[night cloak]

Ahhh, I was always clicking top left thx

[clear spindle]

You're welcome.

Doesn't seems like it get changed in version 1.2, @brazen yacht please report that in #old with User ID, Device, Country, Network Type and the App version.

[crystal storm]

My fb account got hacked, will I still able to play pubg with it

[night cloak]

Is there way to check my stats for arena too? I think that stats is for BR only

[clear spindle]

I do not think it's possible.

[crystal storm]

Is unlink the only way?

[clear spindle]

You can try logging in with that account or else have to contact the Facebook and in-game customer service, @crystal storm.

[crystal storm]

Aight

[night cloak]

Yes

[night cloak]

Yes I Can't recieve any Mail just an error pops Up Saying Parameter Error

Hey could you please tell me what happened to the crew section in pubg mobile I’ve been trying to look for it.

[night cloak]

Check Pinned message

[night cloak]

Okay, thanks.

[gilded lake]

will there ever be metro royale for gameloop emulator players?

[night cloak]

it is Mobile Exclusive

[gilded lake]

oh aight, thanks

[night cloak]

What About Changing Server Option In Game

[jade nest]

You can change your server only once per 60 days

[night cloak]

Any Chances To Change This Option From New Royal Pass

[night cloak]

no 🥲

[jade nest]

You can't change server before the 60days cool down.You can check your cool down by going in setting and sliding down

[night cloak]

Old Option Was Perfect We Can Change Server At Our Will .I Think It Might Be Change

[night cloak]

Feedbacks are welcomed in #old

[rich atlas]

What can I do about this .... No thumbnail

[night cloak]

May i know your Region?

[rich atlas]

Asia

[night cloak]

Country

[rich atlas]

India

[night cloak]

Game is banned so you wont get any events

[rich atlas]

Events are happening ... But I am not getting thumbnails....

[night cloak]

it Might be like that since Came is banned there nothing can be Done

[rich atlas]

Oh ok thanks

[rustic sentinel]

I already collected the conqueror Frame and today i can change my server so can i change my server now?

[jade nest]

If you want to change your server then of course you can

[rustic sentinel]

Will i lose my conqueror frame and title?

[jade nest]

But i would recommend you to Change your server at start of new season.

[jade nest]

You cannot lose your frame once you collected.But I can't really tell the same about title since that reward comes at start of new season.So better not change

[cosmic bobcat]

some one is loggin from google play to my account. how to unlink google play account. when i go to unlink it says 5 days. before 5 days some one again login. so cant unlink. any idea to fix?

[rustic sentinel]

Ok thanks

[jade nest]

Do you have access to your google play account?

[cosmic bobcat]

nop

[jade nest]

Contact in-game customer support@cosmic bobcat

[vernal vessel]

Hello guys will there be any fix for anti aliasing any time soon it doesn't turn on after the update

[night cloak]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[vernal vessel]

Ah I see

[gray sedge]

Servers still down?

[jade nest]

What servers are you talking about? @gray sedge

[gray sedge]

korean version NA

[night cloak]

we only provide community support for PUBG mobile global english version

[gray sedge]

Precciate it, do you guys know the discord for korean version?

[night cloak]

There is no Discord for Korean Version

[gray sedge]

oh. understandable have a good day

[leaden cargo]

Is custom ROM can ban ? My account?

[cyan citrus]

Can someone explain that event on prime plus?

I'm getting rp prime and prime instead of prime plus as same price, will I get same amount of uc as before ?

What is the use of vouchers?

oh nice , thanks

[ornate parrot]

Hye someone hacked my id account and change the login username and password and now i am not be able to access my main account whose id number is 5164654632. Please help me to recover my login information.my id is login with twitter

[night cloak]

Contact Customer service Ingame

[novel panther]

I tried to contact support, I understood that it was useless what to do write me in messages how to solve the problem

23;40;05 ? Wtf?

[celest shadow]

Click Details for more information about your suspension, @novel panther.

[celest shadow]

No, it will not affect your game account until you decide to use sketchy applications that may be interfering with PUBG MOBILE.

[steady ibex]

I have a problem with my account. We can help if it is stolen

Halp me

[celest shadow]

Hello, @steady ibex. Please contact the customer service of your social media account in question and the customer service in the game for further assistance.

[steady ibex]

I am Egyptian, but the customer service in Bebji is not the same as anyone

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @steady ibex.

[tribal bronze]

Where do you find redeem codes for gun skin ect ect?

[night cloak]

hello i have problem can i help me ?
Server is busy, please try again later. Error code:restrict-area

for pubg in gameloop

[fallen wedge]

@night cloak which country

[marsh sage]

Is using finger gloves for playing PUBG Mobile allowed?

[night cloak]

type .emulator in #481204134859505684
Then you will have access to #emulator-support ask it there

[night cloak]

Iran

[fallen wedge]

Hmm which version of pubg?? @night cloak

[night cloak]

global

[fallen wedge]

Ok soo try using vpn

Mainly use quick vpn

[night cloak]

i have a dns

8888
8844ipv4

@night cloak
type .emulator in #481204134859505684
Then you will have access to #emulator-support ask it there

[marsh sage]

@fallen wedge and @night cloak Using VPN is not suggested in PUBG Mobile. @night cloak From which country you are from?

[night cloak]

ipv6 2001:4068:4068::8888 2001:4068:4068::8844

[fallen wedge]

@night cloak bro where can I get support of pubg kr??

[night cloak]

Do the steps that i said

[night cloak]

iran

[night cloak]

Their Customer service

[fallen wedge]

Ohk thxx

[night cloak]

@normal fulcrum Can you Give @night cloak Emulator Role

[marsh sage]

PUBG Mobile is banned in Iran. So you can’t play. Maybe in future it is unbanned. Till then keep an eye on #news

[night cloak]

pc

gameloop

[night cloak]

It is not banned in Iran

[marsh sage]

Google it u will know.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[marsh sage]

Is there any way to upload PUBG clan avatar at our own wish?

[night cloak]

no

[marsh sage]

Ok

[pulsar birch]

Hello, I have a quick question. I have seen a lot of people using a resolution that is called television resolution on the emulator (some of them are big streamers) My question, will I get banned if I added the config file to the game files so that I can get this resolution on my emulator as well?

[night cloak]

type .emulator in #481204134859505684
Then you will have access to #emulator-support ask it there

[oblique jasper]

Hey

[polar marsh]

@pulsar yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oblique jasper]

Whts this means can anyone says. Me..???

@night cloak @marsh sage

[clear spindle]

Is that on global version, @oblique jasper ??

[oblique jasper]

Global

[clear spindle]

And you're from ??

[oblique jasper]

India

[clear spindle]

The game is not available in that region.

[oblique jasper]

My friends r playing.

But

[clear spindle]

Nothing we can do about that.

[oblique jasper]

My hole friends r playing.

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[wanton dock]

Hey I have changed my server from Europe to North America? What should I do?

[oblique jasper]

Can I try this once from apk app. ??

[wanton dock]

I went to tournament room section and was curious but that changed my server to North America

[oblique jasper]

@clear spindle

[clear spindle]

Read this.

[clear spindle]

Report it in #old

[oblique jasper]

@clear spindle I readed previously

[clear spindle]

Then you got the answer.

[wanton dock]

Rock47 is there a way to fix this? I don’t want I play for 60 day with 350ms plz help

[tidal frost]

pubg lite apk link

i need

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tidal frost.

[balmy cliff]

I'm not able to hear my teammates voice and they can't hear my voice.. please help me out

Anyone out there can help me out??

[clear spindle]

You're from, @balmy cliff ??

[clear spindle]

The only option for now is to wait for 60 days.

[balmy cliff]

I'm from india

Can you help me

[clear spindle]

The game is not available in your region which result in these issues.

We won't be able to assist you regarding this.

[glossy lodge]

i need help i explain my problem in video. can i send my problem video?

[balmy cliff]

But other people are able to use it properly.. they don't have any issues

[shy mist]

Well can people download the apk from offical website with VPN turned on! Can't they?@clear spindle

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[clear spindle]

IDK about that.

[balmy cliff]

I'm able to play the game but the only problem is voice.. can't you fix this??

[glossy lodge]

@clear spindle can i send my video. i explain my problem in video

[shy mist]

Alright!

@balmy cliff Have u downloaded voice chat resources?

[clear spindle]

Yes.

[clear spindle]

We cannot assist you with that. Please move to a discussion channel.

[tepid finch]

My problem green colour Playzone notification block my shooting and scope buttons

User Identification: kar98Sako 5887975629
Device: OnePlus 6t
Wi-Fi/Cellular: Wi-Fi
Country: india

[glossy lodge]

Here is my problem please see and tell me what should i do?

[shy acorn]

I mistakenly changed my server to North America and I want to change it back to Asia
Id: 5238467937

[raw tundra]

I want admin

[clear spindle]

You can change it after 60 days.

[clear spindle]

You may state the issue.

[clever wharf]

i have sugesstion for server change please introduce card for server change if some one want to change the server then he have to buy a card bcoz if an asian person go to america then how he will wait for server change. also make the ranking system separate from the server bcoz this is very big headeche

[clear spindle]

Report it in #old.

[clear spindle]

Suggestions in #old.

[raw tundra]

My account has been stolen and it has been linked to Twitter, and we need to enter the email. I want to cancel the link on Twitter. I cannot, because of the hacker, enter the account and I have to wait 7 days

[clear spindle]

Contact in-game customer service.

Report it in #old, @glossy lodge.

[surreal lynx]

I'm not able to complete this mission

[glossy lodge]

you tell me i send my video in bugs channel?

[surreal lynx]

Please help.

[clever wharf]

@surreal lynx subscribe prime and take 5 rp missions cards from bp shop and complete this mission by rp card

[exotic cedar]

Hy mods, I didn't get update rewards after updating? Any idea

[exotic cedar]

I can help you with that, if you have elite RP

[amber marsh]

Wheres the free 220 classic coupon in Korea version is nothing

[dense bobcat]

hey every one. any body here from pubg official

[amber marsh]

The staff is not in here

[mortal apex]

Hello, @amber marsh! We only provide support for the Global Version of the game.

[exotic cedar]

@mortal apex I didn't get update reward after updating? What to do

[noble fox]

how can i contact game CS ?

[storm willow]

Ingame or [e-mail] @noble fox

[storm willow]

Check settings and downloads- try repairing your app or logout and login

[exotic cedar]

I checked settings download, mail, reinstall game as well, doesn't work, last update for season 16 as well I didn't got rewards

[storm willow]

Region?

[exotic cedar]

Asia

Nepal

[surreal lynx]

I'm at 96rp . I want to do 100 . But this mission is not getting completed . Don't know why

[exotic cedar]

Just kill people using AR, with friends with elite RP, it will be completed

[storm willow]

Which one? @surreal lynx

[storm willow]

You just need to take 4 or 6 kills I guess

[surreal lynx]

I did . But still stuck at 32

[velvet vault]

Is there any workaround for the pickup bug where items that already attached to the first weapon doesn’t get highlighted for secondary weapon? Anybody here knows a solution?

[exotic cedar]

Server?

[storm willow]

Ar +erangel+ classic try with friends

[surreal lynx]

Asia

[exotic cedar]

I can play with you to help you if you want

[surreal lynx]

I think there's problem in runic power mode. Missions are not getting completed

[storm willow]

@velvet vault please post in #old with video and explain the issue with Char ID and region

@surreal lynx try with events turned off, if that helps please report the issue in #old

[surreal lynx]

Ok

[exotic cedar]

@storm willow what about my rewards?

[velvet vault]

@storm willow I have already reported it so are many other players. I’m asking if there’s a workaround?

[delicate umbra]

Hi

[velvet vault]

It’s a pain scrolling through crates to find the item while looting

[crude citrus]

i don't know what happen😂🙏, but i can't see my inventory

[storm willow]

@exotic cedar tap the update banner in right top- above events

[exotic cedar]

Ok trying

[storm willow]

@crude citrus download the packs - if it stuck, change your DNS to 1.1.1.1 as in #faq 4.5

[storm willow]

Try asking in #pubg-mobile to other players

[crude citrus]

@storm willow I downloaded it at the start of the update,

[topaz thunder]

Hello new here. Not sure if this is the right place for this. I am having problems getting a verification code to reset my password through mobile number. Any help would be appreciated

[placid cipher]

Hey I want to change my sever to Aida

Asia please let me know how to change

[storm willow]

Typing too many profanity in chat? Or got reported ingame @night cloak

[scarlet kraken]

where do i report cheater?
the website

[mellow needle]

@storm willow hi bro can u help me I change my server to nort america but im player from europe?

[storm willow]

@mellow needle wait for the cooldown time

[mellow needle]

Bruh i need 100point to conq and i change my server by mistake in room🤦

[storm willow]

We cannot do anything. Feel free to post in #old with char id, region and device

@mellow needle

[mellow needle]

Yes i have

[storm willow]

Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[scarlet kraken]

tq, it looks like the website is down tho

[mellow needle]

But my rank be bronz in nort america

Im ace 4 in europe in duo

I try to play but is bronza😒

[scarlet kraken]

100% rank decrease for asia server tho

[mellow needle]

@night cloak my points added to north america

And now I delete a pubgm

[night cloak]

I want to change my server from asia to europ because I did not know that it took 60 days if melo you can reciprocate because I am having difficulty playing in asia thanks

[jade nest]

You cannot change server before the colldown time.You have to wait 60days now

[nimble silo]

hi

[night cloak]

but some of my friends got it changed here by you there is a way to change it without waiting 60 days

I can't say 60 days there must be a way to tweak this one last time

[opal ravine]

hello guys ...
i'm actually Ace in Europe ...
if i change server to Asia for next season ...
will I be relegated to bronze ?

[night cloak]

No

[fleet wolf]

PUBG is meant to transfer your rank. However I think it doesn't work.

[opal ravine]

@night cloak but some guys told me they changed server today and they are in bronze now in their new server

any admin to answer this pls ?

[night cloak]

Yes bro

[opal ravine]

omg ...
htey should have made something to transfer the ranks though

[night cloak]

but some of my friends got it changed here by you there is a way to change it without waiting 60 days

[hallow gulch]

I'm sure they will come out with something to improve your experience, rank wise.

[night cloak]

Sorry but I accidentally sent this message, and this is what happens when you change server the rank is bronze V

[jade nest]

That was only possible before 2dec.Now its not possible sadly.You will have to wait 60days.No other choice left

[celest shadow]

You will need to wait 60 days before you can switch to another server. Please be careful next time.

[night cloak]

In my opinion the creator of the game would be able to send a message to pubg with the possibility of changing the server

next time I know but I wanted to change it before 60 days but really the only way and to assert there is no other solution

[night cloak]

and what I say but they say it only worked until December 2nd

Nothing is impossible, there is a solution for everything. Half of the players have a 2-month break, including me too.

[celest shadow]

Please move to a discussion channel, @night cloak @night cloak: #chat or #pubg-mobile.

[true crest]

Hello there,
If I get to the top 500 in the server today will I be able to get the conqueror or it’s too late since season 17 is starting today?

[celest shadow]

Season 17 is starting on January 19.

[true crest]

So I still have time to reach conqueror and get the frame?

Cuz after reaching conqueror I have to wait till next day and then play 5 games to get the frame

[night cloak]

but sorry no if he has other players you have changed it to him too, no for once you can change it

[celest shadow]

Most likely, @true crest.

You can get the Conqueror frame by playing 5 matches tomorrow if you manage to reach Top 500 by today.

[true crest]

Thanks @celest shadow

[night cloak]

but there is no other solution for sure because one from you yesterday but said that you could change with some players who are europ

[celest shadow]

We no longer help players to reset their server selection cooldown as this one-time service has ended on December 1, 2020. From now on, should you mistakenly changed your server selection, you will need to wait 60 days before you can switch to another.

[fast pendant]

hello thr customer service ingame didn’t answer me for 3 days

[night cloak]

Please read Subpoint 5.4 in #faq

[fast pendant]

no, they have to answer me quickly i have talk to them for a week, my account will got stolen

[night cloak]

You can Remind them By opening a new Ticket

[fast pendant]

how?

how can i open new ticket?

[twilit axle]

Hello , I have played with a person and I didn’t know that the person is a cheater . I got punished for 10 years ban and my friends got 7 days ban . This is my first time that I got punished and I am not a cheater why did they punished me with 10 years ban while in the other hand my friends got only 7 days !

[polar marsh]

@twilit axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lilac hawk]

How to be a content creator

[jade cairn]

Please help how to report and repair the close(x) button. Seems some button are not working properly. Tried click repair on start up but nothing changes, and change basic setting (round corner and stuff) also not working.

[night cloak]

It is Given in #735483472432594994

[last prism]

My server server changed from Asia to North America when I bymiistakely join an NA squad from recruitment channel
And I couldn't even exit and the game started and now I can't even change my server back to Asia for 60 days can You please help me change back to Asia as new season is starting

[night cloak]

You Have To wait till Cooldown end

[last prism]

Is there no help since no confirmation was also asked when this thing happened

Since it was probably a bug

So u should be able to help me since it wasn't my fault at all since there was no warning message that my server has changed

[visual lichen]

You can't do anything about it don't bother

[night cloak]

@last prism Nothing Can be Done You Have to wait

[last prism]

But I wanted to push for next season conqueror next season.....

Now how ll I push in 400 ms ping in NA server that also.....

Will customer support be able to help in any kind?

[visual lichen]

Pubg don't care

U cant do anything bruh stop bothering lol

[jade cairn]

Anyone have an answer to my question? Ty in advance

[night cloak]

You can ask your Friend to Invite you and You can play in his server But your Point will Go to the server you selected

[night cloak]

You can report it in #old

[broken nymph]

Will using gfx tool result in a ban?

[jade cairn]

Thanks

[night cloak]

yes

[last prism]

Yes but my friends and my timing are very different
Like when they're not online I'll not be able to play
Let me ask and explain the whole problem to customer support
They did help me many times.......

[night cloak]

🥲 there is no Other way then

[visual lichen]

I guarantee u they won't help u can waste your time if u want

They will give u an automated message

[prime plover]

sometimes in metro royale when you enter a game you get stuck on a loading screen and won’t load into the game until you reset the app, and when you rejoin the game you often cannot hear your teammates and can hear other teams as well

[celest shadow]

Use of unauthorized third-party software or methods, @broken nymph, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Feel free to report it in #old, @prime plover.

[visual lichen]

Then they'll have to all restart in order to hear you

[broken nymph]

Ok thanks

[obsidian belfry]

hello developers. please unban my account ID538364058. was banned by mistake for 10 years, I never downloaded software, never used it, apparently there was a cheat player on my team, or someone hacked me. please return my account, I spent a lot of money in it. Please answer, I wrote to support and there is no answer. answer, please unban. well 10 years is not really long. please, help.

[polar marsh]

@obsidian belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[prime plover]

😂😂

[thorny palm]

How can i get free advance room card to launch a tournaments

Scrims too

[storm willow]

#questions message

[warped sonnet]

Hello, I need help recovering an account. I switched to a new device and my Google Play Account was logged into my game on the previous device.

Right now I can't seem to get back the progress on my account as whenever I try to sign into my new device, it keeps asking to create a new account

[storm willow]

@warped sonnet login with same google play ID

[clever ember]

Hello Tencent Gaming Baddy Can accaunt in minus go with uc???? help?

[celest shadow]

Do not beg for UC here, @tidal isle. Read our #735483472432594994.

[storm flume]

You can now access #emulator-chat and #emulator-support, @clever ember. Revert this at any time by sending .emulator in #481204134859505684.

[ebon vessel]

Pls welp when I just got into undercover mode and when I just spawned i was instantly knocked and then killed about 2 seconds after spawning at spawn by some campers pls fix this problem since it just wasted 1 undercover id, and how did they even know we were going to spawn there and how did they get lvl 4 gear in undercover mode

Pls fix this rn

Anyone pls help

Pls

[night cloak]

Why?

[ebon vessel]

Id 5899011673
Device Huawei P30 lite
Country PH

[celest shadow]

Hello, @ebon vessel. Feel free to report bugs that you find in the Metro Royale game mode in #old. You can send the video even if it is larger than 8MB as our server allows up to 100MB in upload size for all members.

[thorny palm]

After submitting the form where i can get a result of it

[crystal hemlock]

i am unable to find match matching is very late

[drowsy silo]

How can i play pubg

Help me please

[night cloak]

Is it Emulator?
If not your Region and server

[crystal hemlock]

yes emulator bro

[crystal hemlock]

itt's my regoin and server i am not such dumb 🥲

[drowsy silo]

@crystal hemlock No

@night cloak No

[night cloak]

Type .emulator in #481204134859505684
You will Have access to Emulator Support
You can ask emulator related Questions there
The reason that you it is taking this much time is Due to Low activity of emulator Players in your area

[thorny palm]

After submission of tournaments form how can we get result

Form to get free advance room card

[olive dove]

@thorny palm
If you are talking about PMCO, then refer to #pmco

[storm flume]

You can now access #emulator-chat and #emulator-support, @crystal hemlock. Revert this at any time by sending .emulator in #481204134859505684.

[thorny palm]

No apmco

[thorny palm]

I m talking about this

After submission of this form from where i can get result

[olive dove]

Oh I see, you are making a request to host a tournament.

Well, you will get emailed in case your request has been accepted.

[thorny palm]

Oo

[frozen axle]

Can one send to me UC and make me have a ban?

[olive dove]

No, in case you receive UC that you do not know its origin, you may report this to the customer support to make a case.

[polar marsh]

@novel panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

#questions I lost my account someone hacked my account what should I do?

[night cloak]

Contact Customer service

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[trail thorn]

@night cloak your account is your responsibility however contact customer service

[night cloak]

Hi I have problem i see account in pubg with a picture 18+ and I think it's fake account , Impersonation for me
Id : 61277692774 and please we want help very fast

[olive dove]

@night cloak
Please use in-game report system to report the violating account.

[night cloak]

How? @night cloak

@olive dove there are not answer me💔

[night cloak]

Login page

im in sri lanka but the default server is set as middle east

I want help form you right now @olive dove

what do i do?

But I don’t have my account no longer @night cloak

[olive dove]

Well, you did your part by reporting him, once your report is processed the player will get punished accordingly.

[quiet reef]

why Prime plus getting this expensive...

[night cloak]

@night cloak

[quiet reef]

nearly last week prime plus price was 790(4.99$) and now its 1300(7.99$)

any chances for low ?

[night cloak]

I reported him and I told all my friends reported him and it's seems it's dose not work

[olive dove]

I think this is related to your currency.

[night cloak]

@olive dove help me please 💔💔

[celest shadow]

Click on the crown icon beside your username to access the Prime subscription page and check the price, @quiet reef.

[quiet reef]

not sure but from last 2 years currency rate is same 160=1$

[quiet reef]

yes there's 10$ subscription for prime plus

[celest shadow]

The Prime Plus subscription has always been $10 and with the recent Subscription Festival event, the price has dropped to $8 a month.

[onyx dagger]

You have reported about it, @night cloak. Please be patient in this regard.

[uncut lily]

Does the PUBG Event, Runic Power, allows iPad?

[olive dove]

The reporting process has to be through in-game report system, that's the only efficient way for your report to be considered.

[celest shadow]

Only for the first month, and that is a one time thing.

[celest shadow]

You can use iPad, just not emulators.

[uncut lily]

Alright thanks.

[unreal wolf]

Hello

[quiet reef]

I'm purchasing very first time prime plus, last week i see the price was 4.99$ and now till the subscription festival came prime plus price came 7.99$ 😩🧐

[pine agate]

Can anyone give me information about rune power community challenge?

[night cloak]

Yes but the picture it's not for me💔

[celest shadow]

I did not know it was your first time, my apologies. This may have been caused by the Subscription Festival event, @night cloak. Feel free to report this in #old then.

[olive dove]

Check #events

[celest shadow]

It could possibly be affected by the event.

Since they reduced the price from $10 to $8, this may have caused first time buyers to be affected as well.

[quiet reef]

should i wait till the end of this event or what ??

[celest shadow]

You could wait for it, or you could purchase a bundle pack for both the Prime Plus and RP Prime together at a cheaper price, @quiet reef.

[night cloak]

I do everything but it's dose not work I need your help now💔💔🥲

[quiet reef]

seriously.... sorry i can't purchase in 1900+Rupees subscription

[olive dove]

Ok, let me see what i can do.

[night cloak]

💔💔 please fast

[celest shadow]

Sorry to hear that, if that's the case, then you can wait until the Subscription Festival event has ended to purchase Prime Plus.

[night cloak]

I don't know who him only want delete the picture

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[night cloak]

Please., thank you

[quiet reef]

apka Account kis social site sy linked ha??

[onyx dagger]

Please avoid going Off-Topic, @night cloak. You may have a conversation in #chat.

English, @quiet reef.

[night cloak]

No it's not close I don't her or he and I don't how get my name

[quiet reef]

ok

[night cloak]

English 👀

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[umbral fossil]

Hey guys

[night cloak]

please help me guys 💔💔

[umbral fossil]

What happened

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral fossil. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Kindly be patient. @night cloak

[kindred kiln]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kindred kiln. Remember to read through #faq before asking questions in the support channels.

[night cloak]

What time you will answer me

[olive dove]

The violating account is created in the korean version of the game, we only support the english global version of the game.

Your only option is to keep reporting this account.
I understand your furstration, but please be advised that nothing we can do here, so stop repeating the same question.

[night cloak]

Hi

My id ban for 10 years without any hacks or cheat😩

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet kraken]

Is the room ID numbers?

like when u create the room

is the room ID numbers? or alphanumeric]

thanks!

[elfin gulch]

Hi there
On the 12 of December 2020
I got banned for no logical reason
I did not break any rule and I've been playing the game for like more than 2years and I've spent more than 6000 dollars on my account

So please i want your help
I really want my account back .. Look after this pls

My acc ID:572247669
My acc name:『5G』SNE

[polar marsh]

@elfin gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jaunty bluff]

hello
any mod here ?

[willow olive]

Please help

[valid karma]

(I messaged here, got sent to emulator support and got sent back here because it's an account related issue as I thought)

Hi, I am a streamer caster and I was trying a new set up with the emulator. To test my key mapping, I simply tried to select and view rooms in other regions (system did not warn and this is not the server change button under settings), then it provoked the 60-day block of region change. Could have happened in devices other than emulator too? Me viewing rooms this way is like viewing someone's results in other regions in the past, who would have thought it would cause this problem?

Please help, thanks

[onyx dagger]

In #matches, @faint beacon.

[hasty void]

PUBG Mobile Support Team Hello, my in-game account warning. For no reason I have not violated the terms of game. I hope my account is returned and deleted. Please I have banned my account. I didn't break the rules. Ask and wait. Id (5216261112)

[polar marsh]

@hasty void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

Where can I report hacker

[storm flume]

Hello, @green belfry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

No, @night cloak.

No worries. 🤗

[vestal jewel]

I sent massages but i have no any reply for my massages

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @vestal jewel.

[midnight wave]

What i do vs that kind of griefing

Dude is demanding items haha

<@&481161015728406538>

[frozen tinsel]

How can i get my lost account back

[clear spindle]

Report them via in-game, @midnight wave and use the Moderator role mention for server emergencies.

@frozen tinsel contact in-game customer service.

[midnight wave]

Oh ye did that, made Screenshots too

[olive dove]

it happens to me as well, you cn report them through in-game reporting system.

[frozen tinsel]

Nothing helps

[midnight wave]

Ye sad pandas, can't rly leave without losing all my items lol

[fervent ridge]

hello.
why cant apply ultra HD graphic in my pc.
only can HDR.

gameloop 7.1
Ryzen 5 3600
8GB RAM
GTX 1660 super OC 6GB

[clear spindle]

Ultra HD is not available in emulator, @fervent ridge.

[storm flume]

You can now access #emulator-chat and #emulator-support, @fervent ridge. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Only they could help you with that.

[fervent meadow]

Not open anti alasing

[wide cobalt]

You have accidentally changed server to an area. Ping 999. I want to return it to the server in Europe. Such a mistake, because for the first time I hope that he will be returned to Europe. If he is not returned to Europe within two days, and not before two months. I apologize because I'll delete the game until then. I was silent about all kinds of game errors. And I didn't delete it when killed by a hacker in every game. But a mistake like this, I hope it will be modified because the situation is intolerable. It is meant to strive for everything for the user's convenience.Id : 5224712573
Wifi : 4G
Device : Samsung S8 Plus
Country : Palestine
Problem : I want to return to the server in Europe today, I do not want to wait 60 days

[clear spindle]

Only option is to wait for 60 days.

[clear spindle]

#news message

[night cloak]

Same problem but I don’t do mistake server changed after little update like 5mb @clear spindle

Hello, for some reason, after a little update, the server changed to North America, I don't play there because of ping problems, I play in Europe (from Ukraine myself), please change it to Europe
My nickname: SSSPARTAK
My Id: 542566689

[native coyote]

60 day.

[night cloak]

It’s not my fall KEKW

[native coyote]

Unfortunately, the only option is 60 days.

[rotund trellis]

Why is it that I head shot someone with a awm and they don’t get knocked but I get headshot with a m24 and get knocked? I had a lvl 3 helmet and he had a level 2. Seems unfair lol.

[night cloak]

Nono man I want to buy next royal pass but I cannot play

[native coyote]

Maybe next time you should aim at his head.

[fervent meadow]

ipad mini 5 stutters after update😔

[rotund trellis]

I got a red hit marker, indicating I hit him in the head lol.

[native coyote]

If you hit the head, it's impossible not to die. Especially with AWM.

[rotund trellis]

That’s why I’m confused lmao

I hit him in his head, he didn’t die. I got hit in the head with a gun worse than mine and I die

@native coyote

[native coyote]

You can create a video recording and send it to the " #old " channel.

[wide cobalt]

You have accidentally changed server to an area. Ping 999. I want to return it to the server in Europe. Such a mistake, because for the first time I hope that he will be returned to Europe. If he is not returned to Europe within two days, and not before two months. I apologize because I'll delete the game until then. I was silent about all kinds of game errors. And I didn't delete it when killed by a hacker in every game. But a mistake like this, I hope it will be modified because the situation is intolerable. It is meant to strive for everything for the user's convenience.Id : 5224712573
Wifi : 4G
Device : Samsung S8 Plus
Country : Palestine
Problem : I want to return to the server in Europe today, I do not want to wait 60 days

[native coyote]

60 day.

[versed nest]

@clear spindle my account is linked to twitter can i link it also to email

[native coyote]

@versed nest sure.

[rotund trellis]

I have it recorded but I don’t think it’s a bug lol. Just an uneven playing field I suppose. High ping advantage maybe idk. Has happened to me a few times before but usually it’s a one shot one kill

[astral thunder]

My tdm never starts at time . I cant see my teammates and enemies 😥 why?

[rotund trellis]

That used to happen to me a while back but it got fixed for me @astral thunder

[astral thunder]

How?

[native coyote]

@astral thunder Have you tried repairing the game?

[rotund trellis]

It just got fixed on an update

[valid karma]

(I messaged here, got sent to emulator support and got sent back here because it's an account related issue as I thought)

Hi, I am a streamer caster and I was trying a new set up with the emulator. To test my key mapping, I simply tried to select and view rooms in other regions (system did not warn and this is not the server change button under settings), then it provoked the 60-day block of region change. Could have happened in devices other than emulator too? Me viewing rooms this way is like viewing someone's results in other regions in the past, who would have thought it would cause this problem?

Please help, thanks

[rotund trellis]

But the game is all messed up so it’ll probably take awhile lmao

[astral thunder]

Its been more than 5 months i am experiencing this glich..😥. But in another account.. I don't get such glitch😅

@native coyote yes... I have tried. More than 10 times 😞😅

[native coyote]

😟

[astral thunder]

Any ideas? To fix it 😥..

[broken light]

When we solve the parachuting problem?I mean you only know to add skins and bugs remain, for real when you open parachute you don t see anyone, and after few seconds, magically they appear on building, it s so hard to fix some bugs?Or only thing you know is to add skins to make freaking money?

[urban tapir]

I did not violate your policy and my game was adding throughout my time inside the game and we hoped to review my case and return my account because I do a live broadcast on the Facebook page and I was banned while I was broadcasting live
ID: 5131912405

[polar marsh]

@urban tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden cargo]

In new updates (pickup glitch) if I have 1extended mag on m416 then other m416 can't automatically equip the extend mag same on grips and scopes+ stock to add this manually go in bag and grab it then attach it in 2nd weapon
My I'd (536333060)
Device (Poco x3 nfc)

[night cloak]

@leaden cargo same problem

[eternal arrow]

Where will i drop next season..? Any chart

[hot acorn]

Hello i got banned yesterday for 10 years and i was live streaming on youtube and im player from season one and i played in star challenge and i have the frame and i didnt use any 3rd party apps , can someone help me pleaseeeee!?

[polar marsh]

@hot acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusky dagger]

I changed the server by mistake How can I return to the old server before 60 days have passed

[smoky pollen]

Hello,
can I retrieve my account (ID NO: 5272107394) and (ID NAME: QasimGrande)?
I was not able to access it from Season 8 because it is linked to my Facebook account, and my Facebook account has been disabled, and I was unable to retrieve it. Can you take me back my account and link it to a new social media account?

[pure apex]

When will bonus challange be available for all of us?

[dusky dagger]

my bing in the servers 900

Can't play I'll retire

Ping 900

😐🥺

[pure apex]

When will bonus challange be available for all of us???

[old smelt]

My account has been banned for 10 years for no reason

[polar marsh]

@old smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure apex]

Why is bonus challenge no showing in my account?

[snow snow]

How to have louder sound of footstep, but not louder shot sound

[foggy abyss]

I want to report hacker

[agile oxide]

Hello! I was banned for 10 years for no reason, it was 2020-05-30 14:13, it happened in a match, in a duet. Arcade, war. After killing the enemy's head, the account was immediately blocked. I had a jailbreak on IOS 13 at the time, I had app icons changed (including pubg mobile) maybe because of that there was a lock. My friend didn't use third-party software, My name is QIMMS in the game, my account was tied to Game Center, VKontakte, Game Center Account, F4CKIN 41. Thank you in advance!

[polar marsh]

@agile oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty cedar]

All my metro gear is gone

For no reason

[polar marsh]

@gusty cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired pulsar]

Hello, I had a question about the ban investigating reviews. We now have to select what mod the reported player could be using, what is auto damage? is that modification of weapon damage? Also, how would we be able to identify that? And, do we have to get one violation correct to have the whole review correct, or do I need to find every single mod they are using? (a bit hard imo). Thanks !

[proven gale]

Its a new update my guy😆 of course all your metro stuff is gone

[proven gale]

As long as you report them for some kind of hack, they go to a group of investigators for investigating. If they(investigators) decide there is something fishy, they report it to the higher ups and they make the final decision

[tired pulsar]

reporting some kind of hack? my man, you just explained the process to me 😂 I understand that concept thanks, my question is regarding investigators and the % they get correct. Before the update, my % was pretty high and now its not, so I'm guessing besides actually selecting the mod as oppose to a yes or no for a violation (how it was before) something has changed.

[unique dome]

Can you pls avoid giving ban to players playing with gfx they are playing with it because they are having a low end device my friend got ban after using gfx he is using a low end device

[night cloak]

anyone here i need help

[vocal flame]

Hi Pubg Recently I have received a message Your account will be banned for
violating regulations unlocks on 05-08-2030 then it's showing account is
disabled. But I had not done any violence against pubg guideline please
return my pubg account. ID- 5258637657 Nickname- K2丨نبش؟ thank you pubg
mobile
I paid a lot of money inside the game.
Help me as soon as possible, please.
Thank you pubg mobile

[storm flume]

Please do not use languages other than English, @vocal flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vocal flame]

Hi Pubg Recently I have received a message Your account will be banned for
violating regulations unlocks on 05-08-2030 then it's showing account is
disabled. But I had not done any violence against pubg guideline please
return my pubg account.
ID- 5258637657 thank you pubg
mobile
I paid a lot of money inside the game.
Help me as soon as possible, please.
Thank you pubg mobile

🤦🏻💔

[night cloak]

Hacker hacked my id and logged with any other version I can't login please help pubg

Id-5170768028 Hacked today

[tepid crescent]

Hey #emulator-support please give me a fix. I havr a stable 100 mbps internet. My game is fine sometimes, my ping is 20 only but the next game will be a stable 260-280 ping. The problem is not my isp because when I play other games such as dota 2, valorant, etc my ping is 20 constant. My only fix is to reinstall the game which is annoying. Is there a file i can download or something

[vocal flame]

Hi Pubg Recently I have received a message Your account will be banned for
violating regulations unlocks on 05-08-2030 then it's showing account is
disabled. But I had not done any violence against pubg guideline please
return my pubg account.
ID- 5258637657 thank you pubg
mobile
I paid a lot of money inside the game.
Help me as soon as possible, please.
Thank you pubg mobile

[onyx plover]

If I change my mouse to turbo can suspend my account ?

[vocal flame]

😫

[sterile stone]

@vocal flame turbo what

[glass panther]

hello

i got banned for 60 days reason 3rd party what does it mean

[polar marsh]

@glass panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sterile stone]

@glass panther u used 3rd party app for pubg

[frank void]

except if hes using a mouse customization software

he play in emulator

[cedar spear]

Hi please help, I’ve been hacked. Someone linked their email address to my account and now It keeps telling me someone has entered on another device. I’ve contacted the support centre they said it can take up to 60days to get resolved. Is there a quicker way to go about this?

[prisma geode]

@night cloak

@night cloak

[granite patrol]

Hello all need help pls, I need to change the server, because by mistake I was thrown to
North America, please return Europe ..
ID: 5111126700

[dreamy cypress]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy cypress. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

You may change the servers after 60 Days, @granite patrol.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cedar spear.

[dreamy cypress]

Hello Pubgmobile_cs

A problem in my account, You discounted me To much UC for My Account
without any reason Please solve this problem my Account number is
: 5162848786

Best regards
Azzeddine

[granite patrol]

60 days, ping 450... u really??

[polar marsh]

@vocal flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Mera id hack ho gya help anyone

[cedar spear]

I have thank you

[onyx dagger]

You may state the issue in #emulator-support.

English, @night cloak.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[onyx dagger]

Alright then, @cedar spear. 🤗

[prisma geode]

@onyx dagger @night cloak his id was hacked

[onyx dagger]

May I know how did the servers change?

I know, @prisma geode.

[prisma geode]

he need help

[onyx dagger]

He has been answered.

[prisma geode]

he is my friend

[night cloak]

Bro plz help I already contacted customer service

[onyx dagger]

And do you have the access to your Game account, @night cloak??

[night cloak]

No acces only I have email linked but when I login it says that account has been logged with a newer version but I am using already a new version

[potent plover]

My account has been stolen from the hacker, and if I log in to Facebook, the message will appear, and I do not have anything but Facebook. I hope for your help

[granite patrol]

@onyx dagger , I was called by some person to the game, I went out and I'm in North America

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @potent plover.

[night cloak]

@onyx dagger No acces only I have email linked but when I login it says that account has been logged with a newer version but I am using already a new version

[prisma geode]

@onyx dagger hacker link his id to login now he dont have any access so pls do anything

[onyx dagger]

Hmmmm.

[night cloak]

@onyx dagger soon he will unlink my email to

[onyx dagger]

You need to contact the Customer Service in-game about this issue, as we cannot do much about Account related issues here, and only they can help you with Account related issues.

[prisma geode]

yup i hope to get this answer
anyway thanks for response

😫

[onyx dagger]

Let's hope for the best. And you're very welcome! 🤗 ❤️

[night cloak]

It is 60days I have shared uc recipient

[prisma geode]

@onyx dagger in future you will be helpful

[brave quest]

Hey

[night cloak]

@onyx dagger After 7 days my email also going to unlink

[brave quest]

Y did i lose all my skins😭

Ok

[onyx dagger]

🤗

As I said, let's hope for the best, @night cloak.

[brave quest]

Oi hell

[onyx dagger]

What do you mean? @brave quest

[brave quest]

.

[onyx dagger]

Uh?

[night cloak]

@onyx dagger Ok Thanks for responding

[brave quest]

Help*

[onyx dagger]

You're very welcome! @night cloak

What do you mean? @brave quest

[prisma geode]

@onyx dagger see answers of customer service up

[onyx dagger]

Report that to Telegram, @steep creek.

[willow olive]

Why can't I enter a single match please help

[onyx dagger]

Kindly state your issue in a more detailed way. @willow olive

They say that he needs to wait for 60 Days, @prisma geode. 🤷‍♂️

[prisma geode]

😫

[onyx dagger]

Let's hope for the best.

[willow olive]

I cannot enter the match when I am not in a team

[onyx dagger]

Could you share a screenshot of the error message here, @willow olive.

[willow olive]

send you a video?

[onyx dagger]

If possible.

Or a screenshot of the error message.

[willow olive]

what does this want

[valid karma]

[3rd attempt]

(I messaged here, got sent to emulator support and got sent back here because it's an account related issue as I thought)

Hi, I am a streamer caster and I was trying a new set up with the emulator. To test my key mapping, I simply tried to select and view rooms in other regions (system did not warn and this is not the server change button under settings), then it provoked the 60-day block of region change. Could have happened in devices other than emulator too? Me viewing rooms this way is like viewing someone's results in other regions in the past, who would have thought it would cause this problem?

Please help, thanks

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @willow olive.

[pine oak]

@last prism bro the same thing happened to me.

[errant narwhal]

If one send uc to my acc by midas if I dnt collect it will it get expired?

[pine oak]

@errant narwhal yes

[errant narwhal]

For how many day or time limit?

[slow tangle]

When does the season end?

[pine oak]

I think 30 days@errant narwhal

[river agate]

Hello Please i need Help

[pine oak]

@slow tangle in 3 days

[errant narwhal]

Oh

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @river agate. Remember to read through #faq before asking questions in the support channels.

[river agate]

I bought new Nubia Red Magic 5g and whenever i tries to login my game automatically crashing please fix it

[pine oak]

What do u mean by crashing?

[river agate]

On login Page automatically Close

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @river agate.

[river agate]

Can’t send because it automatically closes how i am supposed to send

[onyx dagger]

He has been answered, @pine oak.

Kindly refer to the bots message above, @river agate.

[river agate]

I tried it but it isn’t working

[errant narwhal]

Did u allow Google play games to access pubg ?

[river agate]

Yes

[onyx dagger]

Wait wait.

Did you try doing a Routine repair of the game?

[river agate]

Yes 😦

[lethal sinew]

Quick question does the RP end tonight or tomorrow??

[onyx dagger]

19th, @lethal sinew.

[pine oak]

Monday

[onyx dagger]

Reinstalled? @river agate

[lethal sinew]

I mean the RP missions

[river agate]

I can’t send vide here i recoreded

[river agate]

Like 5 times already

[onyx dagger]

Hold on.

[river agate]

Even Erased all data

Please help me in fixing this

@onyx dagger I tried using pubg kr it was working but global was automatically closing

[glossy sable]

Erased what data?

Oh.

[river agate]

Device restore

[glossy sable]

That is very strange.

When does it crash?

[river agate]

Yes i have seen it first time

[glossy sable]

Upon starting, or does it go to a loading screen?

[river agate]

When i tried to login

Once after installing i tap on login it automatically closes

[glossy sable]

Oh, I see.

[river agate]

Then everytime i open it it closes

[glossy sable]

Log in with what? Social media or Guest?

[river agate]

After loading screen I tried both Social Media and Guest

Same Issue

If you need i can send a video ☹️

[glossy sable]

That would help us understand.

[river agate]

I will upload it on mediafire and I will send you link for downloading it

Ok?

[glossy sable]

Uh, would rather not, please.

[river agate]

Can you please guide me how to send you video

Please i need solution for this problem

Anyone else can help me ?

[tired dune]

anything about anti-aliasing problem in ios ???

[junior ore]

When will the season end? @glossy sable

[jade nest]

New season starts on 19Jan.
RP locks on 17th jan 23:59 UTC.

[junior ore]

@jade nest Eyvallah bro

[river agate]

Any solution please

[jade nest]

Ooos

[wintry osprey]

Hi, my account didn't have email option, and suddenly i logged in i saw someone linked the email? Are you able to hide icons? Like email linking etc?

[spiral dock]

@tired dune same problem

[night cloak]

@wintry osprey no

[wintry osprey]

I don't understand how it's possible then? I didn't have the email link option, and suddenly it appears there, but was linked..

[river agate]

@night cloak i need help

@bold siren if anyone of you is online please help

[night cloak]

@river agate i will help

State ypur issue please

[river agate]

My game is automatically closing

Whenever i tried to login my account my game automatically closes

[night cloak]

Any message comes

Which device

[river agate]

I bought new ZTE NUBIA RED MAGIC 5g Today And I am facing this Issue for the first time

[spiral dock]

@river agate try restarting ur device

[river agate]

Bro tried

[night cloak]

Reinstall

[river agate]

Tried 5 times

[willow olive]

why can't i enter the match?

[spiral dock]

Have u deleted it and redoenloaded

[night cloak]

@spiral dock stop sending urrelevent

[spiral dock]

@night cloak tf

[night cloak]

@spiral dock help@willow olive

[spiral dock]

U talking about

[night cloak]

@spiral dock i am helping 1 contestent

[jade nest]

Click on OK.The match will start

[river agate]

Guys please stop

[spiral dock]

@night cloak pretty sure I know more than u lol

[night cloak]

@spiral dock nope

[spiral dock]

@river agate there is a repair bottom on pubg have u tried that?

[river agate]

Tried it as well

[willow olive]

but still can't get paid

[spiral dock]

@river agate I’ll try redownloading it

[river agate]

Bro i tried redownloading it 5 times

[jade nest]

@willow olive is that kr version of the game?
This server only provides support for the global version of the game.

[spiral dock]

@river agate cleared some space on your phone

[willow olive]

Yes Kr pubg

[river agate]

Have 120 gb free

[willow olive]

Gönderen

[willow olive]

How

[night cloak]

I cannot log in to my account. I was stolen. I was able to retrieve the account, but there was no problem. I was logged in with a newer version. Note that I have the latest version, which is 1.2.0.14753. My knowledge in the game is 5276068617

[jade nest]

@night cloak Plz refrain from providing wrong info.move to #chat or #pubg-mobile

[jagged spoke]

uhm is there a solution to get me back to asia server? because my friend invited me from an NA server and my game bugged and i got stuck with this server

[jade nest]

@willow olive there is no kr pubgm discord server.Ignore that guy

[spiral dock]

@river agate contact pubg support

[willow olive]

İn discord or Google ?

[spiral dock]

@night cloak he can’t log in tf u sayin

[jagged spoke]

ingame support doenst work for me

[willow olive]

but nobody there answers

[jagged spoke]

thats not how it works

[jade nest]

@last prism you don't have any other choice then waiting for the 60days cooldown.How ever if you wish to play in your main server to get low ping,ask your friends to invite you and let him start the match

[jagged spoke]

vro pubgm is slowly lossing players because of the server restriction

[jade nest]

Feel free to provide your feedback in #old

[last prism]

Won't there like anyway since it was a bug that caused that
I hadn't changed my server intentionally

[jagged spoke]

being toxic doesn't help the community

[jade nest]

As i said no other choice then waiting for the cooldown.You can report that issue in #old

[jade nest]

Kindly ignore the guy

[last prism]

Yes but points goin to NA server as I was pushing to conqueror next season
So mu freinds won't even be online all the times
And inhave to push from bronze since in NA I'm in bronze

[last prism]

Ok

@jade nest is there any chance that customer service might help

[jagged spoke]

damn i still got 26 days to wait after that i wont have time to rank up to conqueror

[last prism]

I have to wait for 60 days😭

[jade nest]

@last prism They could have Changed your server back if that bug had happened before 2 dec.Now they aren't taking request.

[jagged spoke]

that sucks

[last prism]

Yes but it was a bug that caused it there is maybe just 1 percent chance

[jagged spoke]

customer support doenst really help at all

you'll just have to wait

[last prism]

It did help me a couple of times though .... Actually all the times when I needed it

Just hope this bug gets resolved and no one else faces the issue I faced😭

[jagged spoke]

they atleast need to sell server change cards

for like 180uc

[last prism]

Yes I could have buy it with my 4000 uc I won today...... And changed my server back...

[jade nest]

@jagged spoke #old and you can stop if you don't have any more queries.You can move to #chat or #pubg-mobile for discussion

[last prism]

Now I can just wait I hope pubg mobile fixes this bug soon

[last prism]

Ok I'll move this suggestion to #old

[lean idol]

Hi who I have to ask for pb with my acc someone try to stole it idk who to contact 😕

[open sphinx]

I Entered in a game in Metro royale I was still in bubble sheild and 40 seconds to enter but my squad was calling so i left but after leaving Everything was gone No guns Ammo Armor Everything :( why is that 😐

[jade nest]

That is how metro royale works.If you leave you loose your items

[open sphinx]

Even if the game isn't started?

[jade nest]

Once you enter in the lobby you can't leave or you will be penalised

[jade nest]

Do you have access to your game and social media accounts? Can you still login?

[lean idol]

Yes I have but pb is that they say new version is in the acc idk how to get in

He hacked my Twitter and yesterday when I could get in my acc I saw 5 linking stuff

Idk how it’s possible

I spend 80k euro in this acc can u help me for getting back my acc?

I have all information and prove that is my acc

[jade nest]

Contact in-game Customer support.@lean idol

[lean idol]

I did

But no answer

[dry shadow]

I don't know what is it but after reading my mails and all other things the red dot for icons doesn't go😑😑 it makes me feel distracted

[lean idol]

Idk what to do I’m afraid of losing my acc I’m rlly scared of losing my acc that’s why my friend told me to text here bcz u can help me to get back my acc

[jade nest]

Kindly report that issue in #old with
ID, device,wifi/cellular,Region

[lean idol]

I have the first payment after July 2019 but I just don’t remember when I dowload pubg it’s became so long time ago soon 3 years I play from s1

[tropic crypt]

how can i change what server i'm in the game put me in an asian one when i'm really in north america

[lean idol]

Bcz I changed I was in Android but now I’m on iOS

[jade nest]

You have to wait for the cooldown period before you can change your servers again

[tropic crypt]

how long does that take?

[jade nest]

Server changing cooldown period is 60days

[tropic crypt]

ah okay

[frail dragon]

Hi

[jade nest]

Only in-game customer support can help you with your account related issues

[lean idol]

But they don’t answer me

😩

[jade nest]

Refer to #faq 5.4

[jade nest]

State your issue

[frail dragon]

I am having a problem, who can help me solve it please?

[tropic crypt]

just in case i misread it how do i find which server i'm in?

[jade nest]

Move to setting->Basic-> slide down to bottom.There you can see your current server and remaining cooldown time

[tropic crypt]

actually wait it says im in an NA one. okay that's good

[night cloak]

My account was permanently banned for no reason can someone help me please

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frail dragon]

My social media account (Twitter) has been hacked. I want to disengage from the connection as soon as possible. What should I do?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @frail dragon.

[silver galleon]

merhaba e-posta bağlantımı unuttum

[dry shadow]

Using GFX TOOL gets account banned?

[storm flume]

Use of unauthorized third-party software or methods, @dry shadow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[silver galleon]

E-posta

[dark shale]

i want to change my region but its not exist option

[jade nest]

Since the system detected that your account was made in EEA region.Therefore due to government policies there is no region change in EEA region accounts.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silver galleon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why should not use vpn

[jade nest]

Refer to #faq 3.19 @night cloak

[night cloak]

There is no suitable answer

[storm flume]

Use of unauthorized third-party software or methods, @dry shadow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

It say to ask customer service but it take couple of days

[open granite]

Hello I need to talk to support team private because I'll send to him some personal info

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @open granite. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[fallow mason]

Can I have the emulator role ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @fallow mason. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

There.

[night cloak]

Rp will end on 17 night or 16 night?

[silver galleon]

E-posta Bağlantımı Unuttum E-posta Hatırlatması nasıl alabilirim ?

[fallow mason]

Rp will end on 17 night or 16 night?
@night cloak 19th

[storm flume]

Please do not use languages other than English, @silver galleon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silver galleon]

Forgot My Email Username. How can I get a reminder.

[open granite]

My account has been hacked by someone I need help

[royal ember]

My pubg account was hacked and now banned till 2030 what should I do

[polar marsh]

@royal ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open granite]

My account has been hacked by someone I need help
It's not banned yet

[languid locust]

Plz i need help i dont play on eu i play on na

[fallow mason]

u need to wait 60 days to change server

[languid locust]

I dont care na back

[fallow mason]

u want na server right ?