questions

[ripe elm]

Help need

[shell goblet]

Tnku bro

[ripe elm]

Prime plus cost $7.99 will be stay all time ? Or for an event its cost from 4.99 to $7.99 ?

@storm willow

[trim pulsar]

#questions my I'd is ban for 39 min but the don't open in 2 days

[polar marsh]

@trim pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ripe elm]

??

[storm willow]

Only during event discount Period

You can check playstore/ AppStore subscription status to see next month price.

[simple epoch]

Is bonus challenge available in pakistan?

[orchid flower]

i can't send my id in costomer service in game because i can't login then i can't send the screenshot because it has no option to send the screenshot

[proven bramble]

Where is the return point

Is this normal

[hollow yoke]

ladies and gentlemen
I have a problem. Please help me. My account has been banned for 7 days. The ban log is showing up for 7 days. When I log in, I get a 10-year ban message. I photographed the ban slogan. I have not violated any behavior, I love Pubg, I play with pleasure and I hope you ban you for my help.

Account Name:. べ ＮＥＴＲＯ べ

Account ID: 5192292673

Wish you all the best

[polar marsh]

@hollow yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rare shore]

If I played with a person in-game and found he was cheating and reported him and he gets bunned. Do I also get 7 day bunned? I played like 3 matches together only.

[night cloak]

Hi, how are you? I need your help please. My account was hacked by e-mail, and the hacker linked another mail. I can access my account with Twitter only and I need to disassociate the account with the account history and shipping receipts.

[rare shore]

@celest shadow @onyx dagger

[night cloak]

Please help me

[storm willow]

@rare shore nothing we can do. You may try contacting ingame customer support

@night cloak all account related issues are handled by customer customer support ingame

[rare shore]

I am asking if I am at risk nothing else. Played only 3 games after he sent me a request.

[storm willow]

If you find a cheater ingame, leave the match as soon as possible and report him ingame. @rare shore

[rare shore]

I died and reported. Then, got feedback report in mail

[storm willow]

Repeatedly/intentionally teaming up, will result in suspension/ tier reset

[rare shore]

Wasn't intentional as I said earlier played only 3 games. I found gameplay fishy so, reported. Not that I have been playing recklessly with the person over a period of days. Just 1 day about an hour's time

[modest forge]

Can using some 90fps file get u banned?

[rare shore]

Modifications to in-game files will result in suspension of your account

[modest forge]

Ok

But my friends have been using it

They did not recieve any bam

*Ban

[polar marsh]

@modest forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawdry radish]

Now just look at this I have a tier protection card activated but still I lost 8 points . I don't understand after the new update their are lots of bugs and glitches. Fixed these as soon as possible

[rare shore]

Tier Protection doesn't work in Ace or above

[celest shadow]

Correct, the tier protection card only provides rank points reduction protection from Crown and below, @tawdry radish.

[night cloak]

Why i can't change my country? When i type code and click ok then it shows error

where can download app Pubg with out gameloop because gameloop center clean because it have block isp in egypt

[nocturne harness]

Hi after the update i started facing so much lag when i am in the zone or when opening a high level scope and also when i am in a smoke what is the solution of it i play on ultra frame rate

[frozen sorrel]

s21 ultra 5G, have 90fps?

[tepid finch]

Green colour Playzone in top left and right block my shooting and scope buttons

[limber plinth]

I have a problem with the game of PUBG, is there an official who can help me or contact me?

[prisma geode]

@limber plinth we are also waiting

[night cloak]

where can download app Pubg with out gameloop because gameloop center clean because it have block isp in egypt

[prisma geode]

@night cloak try another browser

[night cloak]

bluestacks ?

[prisma geode]

@limber plinth what is your problem

[tepid finch]

Green colour Playzone in top left and right block my shooting and scope buttons

[limber plinth]

So where is the support?@prisma geode

[prisma geode]

@limber plinth i dont know but they give solution

[night cloak]

where can download app Pubg with out gameloop because gameloop center clean because it have block isp in egypt

[prisma geode]

@night cloak try tap tap

[night cloak]

what tap tap ?

[prisma geode]

tap tap is application@night cloak

[limber plinth]

@prisma geode OK

[prisma geode]

@limber plinth what is your problem

[nocturne harness]

@night cloak try memuplay

[near rock]

hi

[prisma geode]

@near rock hii

[limber plinth]

My Account Stolen

[prisma geode]

@limber plinth link with?

[limber plinth]

Gmail

[rare shore]

Use a VPN to download and login to the game. Then, turn it off. ISP Blockage is common for Gameloop

[prisma geode]

@limber plinth you link mobile no or another mail id

[limber plinth]

another one

[prisma geode]

then login with another mail id

[near rock]

I have two accounts, an account that I no longer play in because famly lank there are rare things in it, and it is connected to a Gmail. As for the second account, I have a lot of purposes and I play in it. Can I merge them

[mortal apex]

VPN usage is not recommended. Please take your conversation to #chat if you don’t provide information.

[limber plinth]

@prisma geode My account was hacked and the hacker linked it to his email

[prisma geode]

@limber plinth ohh

[limber plinth]

Yes 😔

[prisma geode]

then wait for pubg supporter

[near rock]

Where is the support team

[prisma geode]

wait

[limber plinth]

OK I m Wait

[near rock]

Where is the help team???

[prisma geode]

wait for few time i am also waiting

@limber plinth your id with royal pass??

[night cloak]

What is your issue

[night cloak]

Use #emulator-support If you Dont have that role Type .emulator in #481204134859505684

[mortal apex]

You have to contact the Customer Service in-game for further assistance, @limber plinth.

[night cloak]

No you cant merge 2 accounts

[near rock]

why

plees

[night cloak]

it is not possible

[near rock]

can i give you the usarneam of acount

[night cloak]

it is not possible

[near rock]

thank

[fast pendant]

hello my account got hacked and the hacked linked his email with my account, how can i unlinked?

[night cloak]

Email cant be Unlinked 🥲

[fast pendant]

i know someone he unlink the hacker email by pubg support

you have to unlink it before he take my account

[night cloak]

You can Try Contacting Customer service via Ingame settings

[fast pendant]

they don’t answer

[night cloak]

they Do

Try like this

[fast pendant]

no i have talk to them since yesterday

there’s no answer

[storm willow]

Only ingame customer support can help. @fast pendant Try again

[fast pendant]

can you tell them to answer me?

[storm willow]

No, we cannot contact them, you can instead post Feedback in #old channel with screenshot that they didn’t respond and post your CharID/ region/ device models and explain the issues @fast pendant

[fast pendant]

ok

[chilly thistle]

my account banned

[polar marsh]

@chilly thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

Still you should keep contacting ingame customer again @fast pendant

[limber plinth]

@mortal apex
I asked for help from the support team in the game but they did not help me so I want to ask for help from you and I have proof that the account is for me

[storm willow]

Account security is your own responsibility. Do not share login with other/ avoid getting scammed in fake promotions and third party sites.
Regarding your account, only ingame customer handles account related issues. We cannot do anything. @limber plinth

[rich atlas]

Can you give the link for downloading the new update

[storm willow]

Check pinned message @rich atlas

[limber plinth]

@Storm Breaker#0255
If the company's words are like this, then what do people do if they lose their accounts, should they simply forget?

Why do you have clients inside the company if they couldn't do anything?@Storm Breaker#0255

[rich atlas]

@storm willow can u send the link I am not able to find it

[storm flume]

Please refer to this channel's pinned messages for further information, @rich atlas:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[desert fiber]

Wasn’t their a discord channel where we could send clips of hackers?

[storm flume]

Hello, @desert fiber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@rich atlas click the pins option

[limber plinth]

I want to answer you@storm willow

???

[spring lake]

How to contact support i need help

[storm willow]

Account security is your own responsibility. Do not share login with other/ avoid getting scammed in fake promotions and third party sites.
Regarding your account, only ingame customer handles account related issues. We cannot do anything. @limber plinth read this again.

Customer support is your only hope. No others can help you.

@spring lake what’s the issue?

[spring lake]

My account get banned

[polar marsh]

@spring lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal frost]

i need pubg mobile app link

[jade nest]

Refer to the pinned message of this channel @tidal frost

[limber plinth]

@storm willow
Learn the protection system from PUBG Steam because your protection system has failed and thank you

[storm willow]

@limber plinth you are using your Facebook/ twitter login, so it would be better if you can protect it safely.

[tidal frost]

sir ineed pubg mobile apk link

[storm willow]

Please check pinned message here Sir @tidal frost

[storm flume]

Please refer to this channel's pinned messages for further information, :

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[limber plinth]

@storm willow
The hacker was not accessing my account through Facebook or Twitter, rather he was entering via e-mail

[tidal frost]

ok thank you

pubg mobile india why delay .

[limber plinth]

@storm willow
And I'm a YouTuber, and I'm going to invite your company because there is simply no good thing that you have given people

[storm willow]

@limber plinth one cannot simply link his email, unless until you give authorisation via other linked account.

[limber plinth]

@storm willow
The hacker hacked my Facebook and gained access to my account

I did not share anything with anyone who hacked my Facebook account

[storm willow]

Yes, that’s why I’m saying account security is your issue. You need secure your account, rather than asking pubgm to improve protection.
On this instance “Facebook” account is hacked.

Explained everything in my first message to you.

[limber plinth]

@Storm Breaker#0255
Well, thank you, but I will invite your company and I will urge the followers to delete your game and thank you again

[storm willow]

Instead you can, search “how to secure Facebook account”
Please Kindly do this so that you can prevent this in future.

And help your followers too.

[limber plinth]

@storm willow
I wouldn't do this with such a game and with such a protection system that couldn't do anything

[storm willow]

I suppose you are blaming “Facebook protection” feel free to contact them.
Please avoid repeating the same question again. Thank you.

[limber plinth]

@storm willow
Even if I contacted them, they could not do anything to recover my account in Pubg

[storm willow]

To recover PUBGM account contact ingame customer support-

[compact tide]

Tq pubg the game suddenly not lag!🔥 But pls fix the specating issues!

[storm willow]

Feel free to drop feedbacks in #old @compact tide

[ashen crest]

in cheer park

[unreal briar]

@storm willow My account has been hacked and the hacker has linked his mail to the account. Please help in unlinking the hacker

[storm willow]

Contact ingame customer support @unreal briar

[graceful halo]

Hi

[wide lance]

Patch note?

[graceful halo]

How i can go to the runic power mode

[unreal briar]

@storm willow I contacted them and there was no response. Please help

[jade nest]

Minor bug fixes ex-the auto pick-up bug

[wide lance]

nice thx have a good day

[storm willow]

Only ingame customer support can help you, contact them again. No other option @unreal briar

@wide lance FYI patch notes are published only for major updates.

And some rare cases.

[storm willow]

Toggle on Events in classic maps ingame

[graceful halo]

@storm willow tnx

😘

[storm willow]

Thank @jade nest too 👍

[wide lance]

@storm willow

[tidal frost]

Redme note 4 PUBG MOBIL HANG I NEED SOLUTION

[jade nest]

Get a new phone

[tidal frost]

i have no extra money

I NEED SOME SOLUTION GUYS

[jade nest]

This is pubgm support not phone support.The problem you are facing is due to your phone not due to game

[tidal frost]

Redme note 4 support

Am checking support device

[hidden kelp]

There is a glitch in Gungame I fall out the world

Pls fix this I fall when enemy was shooting me

[delicate saffron]

Make sure no background applications are running, set your settings on the lowest possible for graphic in exchange for better performance

[jade nest]

Report it in #old with your
ID-
Device-
Cellular/wifi
Region-

[hidden kelp]

K

And when I challenge my friend in cheer park I was shooting him but he was getting no damage I tried with my sister same

[jade nest]

Do this just post the same problem with one single message

[hollow hedge]

is there anything hidden? Why it appears as that I have something uncollected/unseen?

[ashen escarp]

Point gain vs point loss in classic. Why do you lose 30/40 points when you die early vs only gaining 20/30 point for wining with multiple kills?

[jade nest]

I guess that only happens when you open the game for the first time for the day.

[wide lance]

Happened to me after 5mb updated

I've been playing for hours already before the update

[hollow hedge]

it is the third time I play today, but it may be a bug, my friends told me they see this as well

[jade nest]

That is how the rating works.You need to survive and get kills for more points.The higher your tier the more points you will loose if you die early

[jade nest]

#old

[hollow hedge]

ok future green namie

[tidal frost]

The current version supports more than 500 Android devices, including but not limited to: GALAXY NOTE8, SONY XPERIA XZ1, GALAXY S8, GOOGLE PIXEL2, GALAXY NOTE5, HUAWEI HONOR8, LG G5, REDMI 4A, HUAWEI P9, SONY XPERIA X, REDMI NOTE4.

my redmi note hang pubg mobile

[ashen escarp]

@jade nest Crown tire 5/9 kills doesn’t garner more point than when u lose early on. Nor does it when your a lower tier.

[jade nest]

@tidal frost Use this

[tidal frost]

ok thank you guys

[jade nest]

Tier points depends on both survival time included with kills

You read #faq 3.3

[ashen escarp]

A win with 5/9 kill doesn’t get you more points than a lose within the first 3/5 minutes. At least in my experience.

[jade nest]

Read this

[tidal frost]

pubg india comig or no

[exotic cedar]

Why it is 250 mb?

[tidal frost]

its real or fake

[exotic cedar]

Bruuhhhh, I am updating from play store and you asking if it's real?

[jade nest]

Because you are updating from play store

[alpine flower]

bruhh its play story so is real

[exotic cedar]

From where we supposed to update if not play store?

[alpine flower]

im sure theres nothing to worry about if youre downloading it from play store

[alpine flower]

no no continue with the update on playstore it will be fine

[exotic cedar]

I am not worrying, I am just amazed seeing 250 mb

[tidal frost]

play store am searching no view

app

[exotic cedar]

Because no pubg in India

[alpine flower]

ya the game is now very light and optimised

[alpine flower]

if youre from india the game is banned

[jade nest]

You asked why is that 258 mb.I replied because you are updating from playstore.if you don't know why is the update so low then it is because the size has been optimised of the game

[exotic cedar]

Kindda good news

[tidal frost]

update pubg ok

[alpine flower]

most likely no and this is for pubgm global only
please refer pinned messages here or join pubgm india server*

[tidal frost]

where india srever

[alpine flower]

google it "pubgm india discord server"

[tidal frost]

its real or fake

[iron steppe]

hey @sand path

I need some help

[storm willow]

Explain your issue @iron steppe

@tidal frost we provide support only to global English version. Please refrain from asking about other servers.

[iron steppe]

I'm a emulator player !! I have seen a new trick that copy some config file to get ipad view

Is it safe ??

[storm willow]

No

Modifying game file will lead to 10years

[iron steppe]

okk Thank you !!

but if I change my monitor resolution from 1920x1080 to 1440x1080

Is that would be an issue ?

@storm willow

[storm willow]

Wait for an staff who can help with emulator. I haven’t used one.

[iron steppe]

can you mention his or her name please @storm willow

[storm willow]

@spring zephyr

[iron steppe]

thank you !

[storm willow]

#emulator-support

[ember pebble]

Yo is it possible to get your account back after getting hacked ?

[storm willow]

Contact customer support ingame @ember pebble

[ember pebble]

I just need to know if anyone ever gotten it back, also i cant acsess the account

@storm willow

[storm willow]

Yes @ember pebble that’s why we suggest you to contact them!

[ember pebble]

Alrighty @storm willow There is support on the loggin menu? Or do i need to be inside the acc to contact them

[storm willow]

You don’t have access to the game account? @ember pebble

[ember pebble]

Nope not anymore

[storm willow]

Create new fresh account and then contact them from that acc @ember pebble

[ember pebble]

Sounds good, thx !!

[compact mango]

need hrlp

@storm willow

[storm willow]

Yes @compact mango explain your issue.

[compact mango]

i logged this morning to my account ! i found this , what that means ?

[pine sail]

Kolay gelsin benim hesabim çalındı Twitter hesabimi kurtardim ama hala calan kisi oyuma erisiyor

[compact mango]

@storm willow

[storm willow]

@pine sail English please

@compact mango delete and install from official source.

[compact mango]

already installed from google play , even the new update installed from play store

[pine sail]

@storm willow okey

[fast pendant]

can someone tell the customer service in game to answer me

[pine sail]

Come easy, my account was stolen I recovered my Twitter account, but still the person who steals can access my vote

[night cloak]

they will answer you please wait

[barren fox]

Does the bonus appear on Europe?

[fast pendant]

i talk to them since yesterday there’s no answer

[candid ibex]

How to play runic power community challenge pls tell any one

[night cloak]

Please read Subpoint 5.4 in #faq

[night cloak]

Its better to ask it in #discord

[fast pendant]

it’s been a week and my problem not solved yet

[night cloak]

Customer service receives a Lot of Request a Day so it takes Time

[fast pendant]

Ok tell them to answer me before my account get banned

[spark breach]

Please provide the link for pubg moblie for pc

[night cloak]

You mean Emulator?

[spark breach]

Ha bro yes

[night cloak]

please Type .emulator in #481204134859505684 Then you will have access to #emulator-support You can ask the link there

[heavy mulch]

Hello any one here

[pine sail]

Come easy, my account was stolen I recovered my Twitter account, but still the person who steals can access my vote

[night cloak]

yes

[heavy mulch]

I need help

My account get ban without any reason

[polar marsh]

@heavy mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@fast pendant you forgot to explain the issue in #old edit the message and explain the reason

[junior birch]

Is the banned date issue fixed?

[night cloak]

i want to change server from asia to europe 5436450498 my game id with iphon 11 pro and wifi please change it as soon as possible thank you why don't hide i play in asia😩

[night cloak]

You have To wait till Cooldown End

[orchid seal]

Hi
Can you help me?

[night cloak]

yes

[orchid seal]

@night cloak Can we speak in private?

[night cloak]

yes Sure

[orchid seal]

@night cloak Thank you

[night cloak]

Any chance to get some clearance in a 10 year's ban, but 2 times played Pmco semifinals and the eac app is still installed on the phone? @storm willow

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[junior birch]

.

[night cloak]

i don't want to wait 60 days i can't play with asia if you can put the chenc back on for the last time

5436450498 this is my Id

[night cloak]

You have to wait there is no other way

Why you banned my motherfucker?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

but to some of my friends they made him recap the server here with you

[nocturne harness]

Please i need help after the update i started facing so much lag while opening a high lvl scope and smoke and in the car and in the zone but my game was working perfect on ultra frame rate anyone can help me ?

[night cloak]

It was before December 1st

[nocturne harness]

Anyone can help me

[night cloak]

You can Tell it in #old

[gray shale]

Rp Plane flag is different. Please Fix these bug..

[night cloak]

haha that school but it is a game of shit but there is no solution to repurchase it before fi asspetare 60 days

[night cloak]

Feel free to report it in #old

[gray shale]

@night cloak ok bro

[storm willow]

@gray shale the team is aware of the issue, should he fixed soon

[night cloak]

there is no other way to change it before I wait 60 days

[night cloak]

🥲 no

[storm willow]

@night cloak feel free to send feedback in #old

[junior birch]

?

[night cloak]

gameloop have blocked isp in egypt so which emulator allowed to play pubg with out banned ?

[night cloak]

Feel free to ask it in #emulator-support

which other emulator allowed for pubg with out banned ?

[storm willow]

Only gameloop is recommended @night cloak

[night cloak]

butt it have blocked isp in egypt

any other emulator play pubg with out banned ?

[onyx dagger]

Kindly move to #emulator-support, @night cloak.

[pine sail]

Come easy, my account was stolen I recovered my Twitter account, but still the person who steals can access my vote

[night cloak]

Contact Customer service Ingame

[pine sail]

I passed, I am waiting

but it says version skipped

[low chasm]

How to solve this

[prisma geode]

i can't play game it says update yr game but i think we play for more days in old version

@night cloak

[celest shadow]

Please contact the in-game customer service for further assistance in this regard, @low chasm.

[prisma geode]

@celest shadow i can't play game it says update yr game but i think we play for more days in old version

[low chasm]

@celest shadow ok 👍

[celest shadow]

Can you please provide us with a screenshot, @prisma geode?

[prisma geode]

@celest shadow i dont have

[fast pendant]

can someone tell the customer service to answer me in game?

[celest shadow]

Please be patient and wait for their response, @fast pendant.

[fast pendant]

i’m waiting since yesterday

[celest shadow]

You should update your game to the latest version, which is 1.2.0, @prisma geode.

Please refer to FAQ 5.4 in #faq for further information, @fast pendant.

[junior birch]

.

[prisma geode]

@celest shadow ya but my question is before this update we can play game 5 or 6 day without update but now i can't

[fast pendant]

they take along time it’s been a week and my problem don’t solved

[celest shadow]

You can refer to #news in regards to your inquiry, @junior birch. Scroll up a bit.

[junior birch]

ok

[celest shadow]

Of course, you are recommended to update to the latest version as soon as possible and this is a measure that ensures that you update your game.

[prisma geode]

@celest shadow ok no problem
but i don't have data pack to update
thanks for response 😊

[celest shadow]

Ah, no wonder. I hope you will be able to update soon.

[prisma geode]

[crystal epoch]

When Is pubg Mobile india is launching

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[cunning escarp]

Anyone knows how to fix anti aliasing problem

[sick shale]

@cunning escarp Anti-aliasing feature is currently disabled, It will be fixed as soon as possible!

[foggy axle]

I bought new iphone and i only download pubg mobile from the app store after few dayes i got 10 year paned ! And i tried with geusts account same problem ! Please i need your answer and help. @sick shale

[polar marsh]

@foggy axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[verbal plinth]

Me too

[night cloak]

is there an official list of third party application that pubg bans?

Im just new. I have supersu, xposed installed and have rooted phone. I wonder if that got me banned.

[celest shadow]

Hello, @night cloak. We do not recommend having third-party applications running in the background together with PUBG MOBILE. This will be picked up and detected by the anti-cheat measures and can get you in trouble. Please uninstall them or force stop them before playing the game.

[cobalt harness]

Hi

[night cloak]

how to fix RTO? when i use my internet in other apps everything's fine. but, when i wanna play pubgm it always ends up with RTO

[graceful halo]

How i can restore my guest account

Is it possible?

[high charm]

Dear Sir / Madam

My Game ID: 7361171270
Nickname :- महाकाल卍

Email ld is [e-mail]
Sachin dubey
Game Name :- PUBG Mobile Lite
Sir/Madam, I am not able to login in my PUBG Account,
Its Showing Your Account has been Disabled for violation
of PUBG Mobile Guidelines.
But I Had not Done Anything against Your Guidelines, I
always Follow Every Guidelines And Terms.
Please Activate My PUBG Account Its Very Valuable &
Important For Me.

Thanks
Your Sincerely
Sachchidanand Dubey

[sick shale]

@night cloak Contact your ISP (Internet service provider)

[polar marsh]

@high charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

No, it's not possible

[graceful halo]

@sick shale ok :(

[night cloak]

anyone play pubgm korea ends up with RTO?

request time out

im not here to answer that type of questions

[simple cairn]

When does payload update

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[storm willow]

Try asking in #pubg-mobile not here

[storm willow]

No information on that

[simple cairn]

Oh man

[night cloak]

ok

[sick shale]

@graceful halo Stop it please. Move to a discussion channel and don't ask such questions in this server.

[graceful halo]

Ok

I am sorry

[solar current]

How can I fix some serious framedrops?
Settings: Smooth Ultra
The FPS is dropping from the usual 30 to 35 to 10, maybe 15.
My device is Samsung Galaxy A21s. @ me when answering thanks

[night cloak]

please can anyone help ?

why change the scoop for the mini 14

[winter fiber]

Why my Flag is Showing Argentina in Plane? i am not from arg.

[terse plume]

its a glitch @winter fiber. Pubg will soon fix it

[night cloak]

it was like this

[jade nest]

Just a visual bug .Will be fixed in later patches

[solar current]

Help.

[terse plume]

I have a question about Tier reset in pubg. So my highest tier in this season is ace 3 star. But im currently down to crown 3. So, when the season ends, can i start from platinum 2 or platinum 3?

[edgy stag]

When will pubg mobile india will come

[fierce obsidian]

i got question

can i join in pubg with one account and twe device without ban meanwhile?

[jade nest]

Make sure no background applications are running, set your settings on the lowest possible for graphic in exchange for better performance.And have some empty storage

[edgy stag]

When will pubg mobile india will come

[jade nest]

Platinum 3

[solar current]

No background apps running, yeah. Settings: lowest possible

[edgy stag]

When will pubg mobile india will come

[solar current]

Storage free: 25GB

[fierce obsidian]

i got question

can i join in pubg with one account and twe device without ban meanwhile?

[jade nest]

@edgy stag and no need to spam

[jade nest]

Its not possible

[edgy stag]

my device supports Hdr but after the update its only goin hd in global version

[jade nest]

The game is banned in your country so i can't help you

[edgy stag]

Sorry but now i am at canada and i am playing pubg m global

[noble sandal]

Hey, I went into a Metro Royale match and left (as in I went to settings and clicked lobby) and now all my equipment is gone.
What happened?

[jade nest]

@noble sandal that is how metro royale works.

[noble sandal]

Wdym. When I die I don’t lose everything
But when I leave a game I lose it all?

[jade nest]

You can't exit after entering or you loose your items

[noble sandal]

Tf

They might tell you that somewhere no?
Literally no warning at all?

[jade nest]

[edgy stag]

Is any discord server pubg pc

[noble sandal]

These game devs man

[jade nest]

Yes,Do you want the link?

[edgy stag]

Yes

[mellow kayak]

I have reported more than 100 cheat players, but my account has been locked 517019050
I am poor the amount of cheaters encountered

[polar marsh]

@mellow kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stable brook]

Heyy why we got 5.4m update???!!!!!!

[desert plaza]

I'm pretty sure the 5-6mb updates are hotfixes.

[uneven pumice]

@Error403

[night cloak]

site gameloop appeared massege : Dear users in Egypt

Due to the local Internet network issues, recently part of Egypt users may not access to GameLoop. We have involved our local staff to negotiate with the network vendor the first time we got the feedback. And it may take some time as it depends on the response from local internet vendor.

To make sure you can access to GameLoop during this time, we suggest you to change the DNS of your computer. Please press "Modify", and follow the guidelines.

[uneven pumice]

@lime juniper i need help

[jade nest]

Explain your issue here in which you need help

[desert plaza]

Then do what the message told you to, change your DNS and follow the instructions.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @uneven pumice. Remember to read through #faq before asking questions in the support channels.

[night cloak]

i change dns and use all vpn not fixed

[onyx dagger]

In #emulator-support, @night cloak.

[night cloak]

they no help

[onyx dagger]

Patience.

[blissful fiber]

Привет, мой аккаунт забанили, хотя я ничего не использовал! прошу вас перерасмотреть мой бан!

Hi, my account was banned even though I didn't use anything! I ask you to reconsider my ban!

[polar marsh]

@blissful fiber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sly crypt]

I want to unlink the link from the e-mail (the internal e-mail), and I called the support, but they did not understand what I meant, and they tell me that the link is canceled only from the settings. The social media link has been canceled
Is there a solution to unlink the e-mail or phone number (internal e-mail)

[desert plaza]

You can't unlink an email or phone number.

[sly crypt]

Why ??

[desert plaza]

The unlinking feature is under maintenance and will be available in future updates.

[sly crypt]

But if I contact technical support, is it possible?

[desert plaza]

No, unlinking an account can only be done in-game. However the feature is unavailable right now.

[sly crypt]

You mean, if you talk to tech support, can you?

[desert plaza]

No.

[sly crypt]

Ok. Thanks

[vapid lily]

Don't know if this is the right channel, but I wanna know until when the royale pass missions are gonna be available 🥺

[mellow burrow]

is buying accounts illegal

[desert plaza]

Royale Pass missions is still available until January 17. As mentioned in the Royale Pass section.

[mellow burrow]

i lost my account to a hacker everything was taken by him

my wechat was taken

is there any way to get it back i spend quite alot on that account

[desert plaza]

Buying accounts from other players is allowed.

[desert plaza]

Use the in-game customer service tab for support regarding your issue. It is unlikely that you will get your account back after it was hacked. As Tencent/PUBGM is not responsible for your account's safety.

[heavy vortex]

@mellow burrow no

[vestal jewel]

I purchchased prime plus but it's not work ,also spent my money and i havent prime plus,please help me to get my prime plus

[desert plaza]

Please use the in-game customer service tab - found in the settings section - for support regarding your Prime Plus subscription.

[celest shadow]

Can you please explain why it is not working? Please share us a screenshot of your Prime Plus menu by clicking the crown icon beside your username.

[vestal jewel]

Ok wait

I have my Correlation ID do u wnat it?

[solar current]

How can I activate the turbo mode?

My question is: is adding configs and stuff to the game bannable(not allowed)?

[vestal jewel]

@celest shadow now what i do?

[celest shadow]

Apologies for the late response, @vestal jewel. You purchased the Prime Plus subscription, correct? Do you have a receipt for transaction?

[true crest]

Hey there, How can I change my Twitter account that linked to my PUBG account?

[desert plaza]

The usage of third-party apps or plugins to gain an advantage in the game is punishable.

[solar current]

Ok.

[vestal jewel]

Yeh i have bill information massage

[tacit quest]

Need eSports support

[desert plaza]

#pmco

[pure apex]

Hey, can someone tell how i can get the select region category back?

[tacit quest]

@desert plaza bro I need support of pubg mobile 3rd party Tournament License

[night cloak]

Is the such a hack that increases the damage delt?

[celest shadow]

Please share it to me, and send it to me privately so that we can avoid sharing your information publicly.

[tacit quest]

Does PUBG Mobile ESPORTS Offline on Friday And Saturday? For replying the mail

I mean off day

[vestal jewel]

Okeh i will send you in dm

[celest shadow]

I assume you have applied for the third-party tournament license, @tacit quest?

[tired dune]

what about anti-aliasing in ios ?

[desert plaza]

If you're referring to the server drop-down you can only change it within 60 days of selecting a server. In the settings tab.

[tacit quest]

@celest shadow yess

[celest shadow]

The anti-aliasing option is currently disabled as a temporary solution for the crashing issues on iOS devices, @tired dune. This will be corrected when the root issue is resolved.

[tacit quest]

@celest shadow Can You come in DM SIR?

[pure apex]

@desert plaza no i mean the option where i can select my region/country in the settings

[mighty mango]

Can UC bans be discussed here?

[polar marsh]

@mighty mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

If you have applied for it, we recommend you to be patient until you receive an e-mail response for your application, @tacit quest. This may take some time.

[tacit quest]

How many times?say me the Estimated time

[vestal jewel]

@celest shadow i sent my screen shot ,please check ur dm

[tacit quest]

@celest shadow bro

[celest shadow]

Network issues or latency can sometimes cause a delay in activating the Prime/Prime Plus subscription, we request you to wait for 12-24 hours to ensure that your purchase is successfully delivered to the account. If you have already waited for 24 hours or more but the Prime/Prime Plus subscription is still not activated, please do not hesitate to contact the customer service and provide them the specific screenshots of the receipt and purchasing time, @vestal jewel.

[pine wraith]

Dear pubg support team,

If i use a laser on my screen to shoot faster do i get banned?

[pure apex]

No answers for me?

[desert plaza]

When you created your pubgm account it asked you to select a region. This can not be changed again after selection.

[celest shadow]

I am unfortunately unable to give you an estimated time in this regard. Please just be patient as they receive hundreds of applications for the third-party tournament license.

[pure apex]

@desert plaza but i didn't select any region thats the problem

[celest shadow]

What laser, @pine wraith? Provide us with more information.

[polar marsh]

@fossil cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vestal jewel]

Ok thank u sir, i still wait

[pine wraith]

Dear is a laser trigger

[celest shadow]

I would not recommend you to use third-party hardware when playing the game, @pine wraith. Avoid it at all cost please.

[pine wraith]

Ok thank u @celest shadow

[fallen wedge]

Ahh why there is no event bar and there is instead a return bar over there

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fallen wedge.

[tacit quest]

@celest shadow sir can u tell me

The perfect latency free room host Settings

[celest shadow]

I do not quite understand what you mean by that.

[fallen wedge]

Piston sir where should I put pubg mobile kr related prblm??

[jade nest]

We only support global (English) version of the game.
That is not the global version.We cannot help you

[celest shadow]

You can contact the customer service for the client you are using, @fallen wedge.

[fallen wedge]

Ohk thank u sir😊😊

[night cloak]

hello any help?

[cosmic bobcat]

My Pubg Game is Hacked. some one loggin my pubg m account. can i fix that?

[lilac moat]

I have talked too mutch with costumer service to pubg mobile but nothing happen nothing change

[jade nest]

Explain your issue here

[night cloak]

can i unlink my mail account?

someone hacked my account and link him

[jade nest]

Can you still Access your ingame account and social media?

[night cloak]

yes

[tacit quest]

sir can u tell me

The perfect latency free room host Settings

[jade nest]

Then change the password and enable 2FA in your respective social media

[cosmic bobcat]

yes. but some other one can access too.

[jade nest]

Are you talking about pubgm?

[jade nest]

@night cloak

[jade nest]

@cosmic bobcat

[cosmic bobcat]

already did but. some one can loggin in

[night cloak]

@jade nest how i can change the password

i dont have the mail account only i can login with twitter and facebook

[jade nest]

@night cloak You will have to contact in-game customer support.Since there is no Unlinking option for mai

[tacit quest]

@jade nest yes

[fleet ibex]

Does Payload 2.0 affect any of my stats? (Like my K/D on my character screen)

[lilac moat]

Hackers take my account i dont have any options to log in into my account

[tacit quest]

For eSports@jade nest

[night cloak]

Is Anyone Else Facing The Parameter Issue through 3rd Login ?

[jade nest]

@tacit quest i am not able to understand you.can you be more accurate?

[jade nest]

No, only classic matches affects your kd,ranking and tier

[fleet ibex]

Ok, thanks

[jade nest]

Contact in-game customer support

[tacit quest]

@jade nest In Our bangladesh

Many Player facing D-sync, high ping, Latency Of Advance Room card

Can You share any trick or tips to Fix it?

[lilac moat]

@jade nest Brother i have talk too mutch but nothing happen, im waitting till 30 days and to the end they sayd “ New Conversation” i give all information about my account i give all the date registration all the payments everything and nothing.

[uneven pumice]

@onyx cairn Now when we apply for license it says Submit Succes Like Before system is open now, Yeee!

[jade nest]

@lilac moat just wait patiently.They will reply soon.

[lilac moat]

@jade nest But no reply they need New Conversation

[jade nest]

@clear spindle

[tacit quest]

@clear spindle help plz

@jade nest Can You Fix the Android Competitive lag plz

[uneven pumice]

[lilac moat]

@jade nest Do u know “ATRO” the livestreamer? He take ban on the game for 10 years, and he open for 1 day this is crazy brother... maybe should ill be. a livestreamer?? Pubg mobile need to help everyone i spend a lot of money to my account. Thats why i ask for something i can talk seriously.

[polar marsh]

@lilac moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

Make sure no background applications are running, set your settings on the lowest possible for graphic in exchange for better performance.And have some empty storage

[pure apex]

Is there a way to get the select region option?

[jade nest]

Which region do you belong? @pure apex

[pure apex]

Iraq

[jade nest]

Does your account has delete account option?

[pure apex]

Yes

[tacit quest]

@jade nest tried

But Pubg can't Fix The framedrop plz?

[jade nest]

Since the system detected that your account was made in the EEA region so there is no possible way of changing your region, due to government policies.@pure apex

[cobalt harness]

Hi

[tacit quest]

Plz Make the optimization like ios plzz plzzz

[pure apex]

But my all my friends can change their region

And their accounts are made in the EEA

[jade nest]

If you are facing framedrops or any more bugs report it in #old with
Id
Device
Wifi/cellular
Country/region

[tacit quest]

Thanks a lot

[jade nest]

That is not possible

[pure apex]

Isn't the EEA in europa?

[jade nest]

Yes

[pure apex]

If yes than there is a problem because i made my account in Erbil, Iraq

[jade nest]

^

[pure apex]

Which is in the middle east

[ornate gull]

any fix for "error 2123" email log in

[jade nest]

Try logging in by changing your DNS

[pure apex]

Are you talking to me?

[shadow nacelle]

Hello, is there any Arab technical support?

[jade nest]

@pure apex ^

[jade nest]

You can join your regional server from #735483472432594994 3.1

[pure apex]

I got your point, thank you. But will there be any changes with the polices?

[marsh pecan]

Hi, I change my server by mistake. Now how can I change it again

[trail thorn]

@marsh pecan you have to wait for the cooldown to end

[jade nest]

That is due to government policies.So I don't think so.

[marsh pecan]

It’s 60 days

[night cloak]

I mistakenly changed my server

But when I tried to contact customer care then this happen please help me

[marsh pecan]

My ping is too high

[pure apex]

All right, thanks again ❤

[night cloak]

Please help me

@night cloak فى اية ياناصر مشكلتك

[night cloak]

Please tell in English

@night cloak u can speak with NiFFirg

Ok

[jade nest]

You can only change your server after the 60 days cooldown.There is nothing you can fo me about it now

[ornate gull]

same problem with different DNS

[night cloak]

Ok wow 😳 due to glitch I am not able to play

Op

[charred mango]

559695967#5170469255 plz help sir this 2 account ban 10 years but now this player play this account why sir plz ban this account plz sir

[tender mural]

@night cloak

[night cloak]

File claim in game to unban or ban or use the link provided

[charred mango]

Where this link plz help

[night cloak]

Keeps deleting it self but http://cheater-report.pubgm.cc/

That is the link

Hi there . Why the exclusive emote of the Winter Queen Set is not available ??

[mental minnow]

Heloo i need

Help to Unlink my Number on pubg

[night cloak]

What version are you using because in global the set is just a set no emote

[clear swan]

(GFX Tool for )Can this application run due to weak device No cheats?

[storm flume]

Use of unauthorized third-party software or methods, @clear swan, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Hello

@night cloak there was an emote with it but it disappeared after the update 1.2 . Im using global version . Also i have KR version and same thing , before update there was emote with it , now now emote

Are any staff online?

[night cloak]

No 3rd party use against user tos

[night cloak]

Im not sure ask in #old

Sleepy can gfx tool get you banned?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Yes

[clear swan]

The game has started to break down, and this is something that solves the problem. Please use a tool from your side that is safe for weak devices 💖ا

[night cloak]

@night cloak im sure with that bcz i was planning to buy premium crates to get that set . Also i have screenshots for it and a video for the emote in the Kr version and now it disappeared . I asked there aslo . Thanks

[night cloak]

Provide the scren shots in #old they will read it

Takes time

[clear swan]

Is there a tool authorized without cheating?

[night cloak]

Ok thanks

[night cloak]

3rd party apps are no good is not recommend for user

Vpn, gfx all could get you banned

i want to change my server from asia to europe because i didn't know it takes 60 days i can't wait that long

[clear swan]

Thanks

[night cloak]

Try finding players on the team recruiting future in game of the desired server you can still join other server this way until you can switch

[night cloak]

Welcome

[marsh pecan]

I deleted PUBG because I can’t change my server

[potent plover]

My account was hacked by Twitter and e-mail, and the one who hacked the account tries to cancel Facebook in order to obtain the account and I cannot log into the account again, and all indications are that the account is mine. I have the date of the first purchase from the Apple Store and the date of logging in to the game

[cosmic bobcat]

my account some one hacked and he link to his email to game. so how can unlink that email to game

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @potent plover.

[night cloak]

thanks for the suggestion but I don't know how to do it if I can explain better but another method is not there

[marsh sage]

Is using trigger in PUBG MOBILE legal?

[marsh pecan]

I change my server by mistake and now my ping is too high please help

[marsh sage]

If you once change server, you can't change it before 2 month.

[potent plover]

I called customer service, but I couldn't find any help, so I came to you and I hope to get help

[marsh pecan]

Please change my server

[marsh sage]

Wait 2 month. Or play in a gest ID till then

[night cloak]

File claim in game it could take time

[pliant vapor]

Hello Im encountering a bug whenever i restart my pubg, my anti aliasing option is always getting turned off even i just switched it a second ago

[marsh sage]

#old please report here

[night cloak]

60 day wait period for server change

[night cloak]

I dont think it is legal

[potent plover]

But if I don't solve my problem, my account will be stolen

[marsh pecan]

There is not another way to change the server

[celest shadow]

You cannot unlink your e-mail or phone number at the moment. This feature may be available in the future.

[celest shadow]

You will need to wait 60 days before being able to change to another server.

[hollow stream]

Hi, I have bought uc and it didn’t receive

Hi, I have bought uc and it didn’t receive

[marsh pecan]

It’s two months. I can’t play on my new server because the ping is too high

[night cloak]

yes, for some of my friends, they made it to you to change it here because now you can't change the server anymore

[proven palm]

Why Anti-aliasing turn off ?
Ipad2020
Wifi
Deutschland
ID 569318981
VIPdoctor

[night cloak]

Join other players using team recruitment of desired. Server

[celest shadow]

Please contact the Midasbuy customer service, @hollow stream:

▫️[e-mail]

[celest shadow]

Unfortunately, there is no other way. Please be careful next time.

[marsh sage]

Is using Trigger in PUBG MOBILE allowed or legal?

[celest shadow]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[celest shadow]

Not allowed and not recommended whatsoever. Please use your fingers to play.

[marsh sage]

Ok Thanks

What's the punishment for them who uses trigger?

[compact mango]

need help

[night cloak]

[compact mango]

is there any problem or ban if my phone is rooted !

[proven palm]

Help

[marsh sage]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[jolly totem]

Hello i have done the registration for pmco 5 days ago still not getting any email from the officials...! Any one knows about it?

[marsh sage]

#pmco I think this channel will help you

[celest shadow]

No known punishment since the system cannot detect a hardware, but we do not recommend the use of it.

[proven palm]

Admin help

[marsh sage]

The anti-aliasing option is currently disabled as a temporary solution until the root issue is resolved.

[celest shadow]

Having a rooted or jailbroken device in itself is not triggering the anti-cheat mechanisms. However, as soon as one starts using sketchy software, an alert is raised when PUBG MOBILE is used at the same time.

[noble gust]

Hey PUBGM Team I am just 10 years old but i am proes player in PUBGM

[compact mango]

but why pubg send this alert to me !

[celest shadow]

We are glad to hear that. For further conversations, please use #chat or #pubg-mobile.

[marsh sage]

Is the discord support channel removed?

[nocturne pelican]

.

[nocturne pelican]

#discord

[marsh sage]

It didn't get pinged

[celest shadow]

We advise you to remove any third-party applications in your device that may be interfering with PUBG MOBILE, and that you should only download the game from the official sources, not from third-party websites. Please do this now to avoid any inconvenience.

[marsh sage]

Even before my ban I also can't access the discord support channel

Maybe someone disabled the view channel permission of that channel.

[clear spindle]

Removed your access to view that channel.

[night cloak]

Hi

[marsh sage]

yes maybe.

[night cloak]

It said I was suspended I can finally message now

[hollow stream]

I sent, is this the right way?

[night cloak]

Why did I get suspended for asking a question?

[clear spindle]

You should refer the #faq 2.12 @night cloak

[clear spindle]

They'll get back to you when they're available.

[onyx plover]

What dose mean ?

[marsh sage]

Can anyone please anable the view channel perm of discord support channel for me please.

[night cloak]

Will the devices that don’t have 60fps get 60fps in the future?

[clear spindle]

No idea, @onyx plover try reopening the page.

[hollow stream]

Well thanks for the good treatment

[onyx plover]

ok

[clear spindle]

We have disabled your permission to access #discord based on your activity. Contact an administrator later regarding this.

[clear spindle]

If the device doesn't supports, No.

[marsh sage]

But I was punished or that activity by banning for 3 months more punishment?

[clear spindle]

Yes.

[night cloak]

Yea

Will that youtuber get banned then

[clear spindle]

Ofcourse he'll get ban for using it.

[marsh sage]

No not the yt chanel but the pubgm acc

[onyx plover]

You can report YouTube channel here http://bit.ly/37Lgfbm

[clear spindle]

You should have acted more maturely.

[night cloak]

Me?

[clear spindle]

No.

Did I tag you??

[marsh sage]

Means? Ok let's go to general chat. This is maybe for support only?

[night cloak]

No I just thought you were talking to me because I kept getting suspended

[clear spindle]

#735483472432594994 7.6

[night cloak]

The report thing doesn’t work

[clear spindle]

Use of GFX or such tools will lead to an account suspension, and it doesn't matter who uses it, @night cloak.

[night cloak]

When I try to put the link of video it says I need to put the link??

[marsh sage]

Ok then then let's talk here. But what did u mean by acted maturely

[night cloak]

Video link required

I don’t use it I just wanted to if it was safe to use

[clear spindle]

@marsh sage.

[night cloak]

I tried to put the video link but it didn’t work

[marsh sage]

oh for this. I though for being CT by alt acc

[night cloak]

What media are you using post it on yt

[clear spindle]

You need to post the channel link, @night cloak.

[night cloak]

Oh I thought it was video link

[clear spindle]

Cute.

[night cloak]

I give up it still doesn’t work

[onyx plover]

YouTube channel link not video link

[night cloak]

Yea I put the channel link

[clear spindle]

DM me the link.

[night cloak]

Ok

[night cloak]

Youtube. Com / user name of the chanel

It says I don’t share a server with u

That link is a search que that's why

[clear spindle]

You should enable the DMs for this server.

[night cloak]

How do I do that I am new to discord

Nvm I found it

[compact mango]

@clear spindle
what that mean bro ? i don't use any cheat or 3rd party ? why me ? my phone is rooted

[clear spindle]

Try unrooting and reinstall the game.

[onyx plover]

unofficial game pack , reinstall pubg and downlaod from google store or app store .

[compact mango]

i need root for another apps , also i reed that pubg never ban users when they using rooted phones

[clear spindle]

That application might be messing with the in-game files.

[celest shadow]

I have already responded to you here, @compact mango. Tap on my message to be redirected to it.

[night cloak]

Hi there if i Configure DNS Manual IP address for speeding up and no lagg in game for my country like 1.0.0.0 - 1.1.1.1 ,
Am i banned?

Server: Europe
Country: Iraq

[onyx plover]

DNS not banned but VPN can suspend permanently your account.

[night cloak]

Thank you @onyx plover

[onyx plover]

Your welcome

[lean aurora]

Hey van i talk with support please it’s emergency

Can*

[pine sail]

When I enter the game the network fails

[night cloak]

Whats the issue

[night cloak]

Check your network connection

[lean aurora]

I got banned 10 years when i try log in i play with iphone X and i play from season 3 i never played with hack am shocked really i dont know why am banned i was playing at morning it was fine i really need some answers...

[polar marsh]

@lean aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pine sail]

No problems on the internet, it happens in the game

[night cloak]

Contact custom service in game file claim

[night cloak]

Try restarting your device closing other apps your phone is running

[pine sail]

Ok

[polar marsh]

@ripe finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Contact customer service file claim

[uneven pumice]

@onyx cairn

[tawdry lark]

Bro i need to sell my id bro

[night cloak]

Selling/ trading acounts is against the user tos

Is there any mod online?

[night cloak]

What is the issue

Not an issue, I need a link of PUBGM VIP application.

Cause I lost it.

@night cloak DM it to me.

[celest shadow]

Please refer to our #735483472432594994 under the community section for the link. Click on the blue-highlighted text: Let us know!

[night cloak]

Thanks piston.

[rugged basalt]

There you go pubg keep up the great work. But I don’t think it gonna happen

[celest shadow]

Feel free to use our #old channel to forward your feedback and concerns, @rugged basalt.

[fossil portal]

@everyone... I bought new ipad and pubg India ban here

How to connect and use pubg India without vpn

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @fossil portal.

[fossil portal]

Ok thanks @celest shadow

[weak plank]

1

[echo cove]

I need some advice but at this point I doubt anything would work

I dont have any clue about what to do

[night cloak]

Is it possible to transfer account from global to Pubg Korean

?

[sullen lion]

No not possible

[night cloak]

Ok

[spring onyx]

What is this ??

[night cloak]

did you fix the key maping ?? on emulator

[heavy forge]

Someone assist me please. When I play room, my joy stick glitches. How do i fix that. And my game is a bit laggy but in tdm it runs smooth. Help!

[night cloak]

Please I need help.
My account was stolen in the game, I contacted the company through the game and all the evidence proving my ownership of the account was provided
And I've been waiting for the company's response for over a month, and there's no response yet.
A few days ago, I lost the conversation between me and the help center, because I logged in to the game through a demo account.

[shy mist]

Hey dude I just lost all my achievements points after update!? Howz that even possible!?
I nearby had 4800 points and after update it's gone..

[heavy forge]

@shy mist I think it's a glitch. My achievement points are 2590 but it showed 3000+ after update...

[humble cradle]

My screen freezes here it won’t load further this please help.

6945394957
iPhone 6
Wifi

India

[heavy forge]

Help Me!

[shy mist]

@heavy forge Woah Alright then..Nearly had an anxiety attack that all my 2yrs efforts went in vain lol

[heavy forge]

Haha don't worry bro. PUBG will soon fix it. Hope so!

[shy mist]

Hopefully bro..Thanks😀 @heavy forge

[heavy forge]

My pleasure bro!

[humble cradle]

It happened 2 hours ago when i was opening crates my screen froze and I couldn’t get logged it again please someone help me

[spice rampart]

Hello

I have issues with my game anyone

My internet is good but after update my game not working same like before? Why give me salutation?

[humble cradle]

This update is full of glitches bro

[jade nest]

No,Both are totally different version

[spice rampart]

Anynow what we do waiting for bugs fixes

Now*

[storm flume]

Hello, @spice rampart!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@lime juniper can you DM me please? I need to talk to you in private. Thanks!

[jade nest]

Try Reinstalling the game or repairing your game

[humble cradle]

Does anybody here in support even care about our concerns?

[shy mist]

Did u run the game and open crates with VPN turned on?@humble cradle

[storm flume]

Hello, @dawn atlas!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[humble cradle]

Not vpn but i have changed dns settings

[shy mist]

If u did download game from unofficial source there are chances that it can be banned!
@humble cradle May I know where exactly u downloaded game from? Because it ain't available in Play Store!

[humble cradle]

No I downloaded it from App Store

[shy mist]

Tune into dms

[humble cradle]

Korean app store

[jade nest]

Explain your issue

[clear spindle]

Is that on global version of the game, @humble cradle ??

[humble cradle]

My screen freezes here it won’t load further this please help.

6945394957
iPhone 6
Wifi

India

[clear spindle]

We only provide assistance for the global version of the game.

[humble cradle]

Is there any discord server for kr ?

[clear spindle]

Nope.

[agile root]

Can someone help with performance issues?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @agile root. Remember to read through #faq before asking questions in the support channels.

[humble cradle]

😭😭😭

[night cloak]

I have 65k BP coins, but where ever I go everything cost other money or need prime? What are this useless coins for

[agile root]

I have 1.300 million bp

[night cloak]

I just found 1 thing u can buy which is silver, but idk what it does

[agile root]

You can also buy the fool frame and the fool avatar

[night cloak]

At least if u gonna add currency make it useable 🤦‍♂️

[agile root]

It is usable lol

Just save up a ton and then buy prime plus and just buy all of those clothes lol

[jade nest]

You can use it for opening soldier crate and try to get the Mythic skins from there

[night cloak]

Just 1 frame and 1 avatar is not useful for full currency to exist bruh

[agile root]

Bruh

[night cloak]

Where are those, I been looking in shop for past 20min

[agile root]

There is a lot more use to it, when did you start playing pubgm?

[night cloak]

Last week

[agile root]

Bruh

Play for atleast one full season and then say that bp has no use

You barely started and are already complaining

[night cloak]

Because there is nothing In shop i can buy...

[agile root]

Go to the crates you can buy the soldier crate there

[jade nest]

Go to crates and slide down till you see this crate

[night cloak]

Dam

Just saw that, why it is not in shop

[jade nest]

Because they are crates

[night cloak]

And what are silver for?

[agile root]

Silver is for redeeming clothes

[night cloak]

I bought 2 but it was not in my inventory

[agile root]

You can find it in the shop, it is called redeem

[night cloak]

See it thx, items are expensive to hell

[timid estuary]

Where can I find discord link for Pubgm Nort America

[agile root]

Not really

This is the only discord server

[night cloak]

Crates or sliver is better option?

[agile root]

You open crates and when you get 2 identical pieces of clothes you can dismantle them for silver

[night cloak]

👍

[agile root]

And with silver you can buy another cloth of your choice

[wide lance]

Can use bp to buy sliver in shop and use sliver to buy coupon scraps

[night cloak]

They get more expensive with each buy, what is max price?

[jade nest]

I will recommend you to follow this
BP->Silver->Scraps->Coupons->opening UC crates For free

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[wide lance]

👍

[night cloak]

What is scrap?

[jade nest]

Come in #pubg-mobile

[night cloak]

Ok

[normal fulcrum]

Coupon scraps @night cloak. You can collect 10 coupon scraps and make 1 coupon which can be used to open a crate.

[meager pumice]

When is coming crew back in game?@normal fulcrum

[jade nest]

Refer to the pinned message of this channel

[drowsy trout]

hi i want help about my ban period i dont know

[polar marsh]

@drowsy trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager pumice]

@jade nest tnx i find it

[proper bronze]

I'm logging in from the computer and the screen is white, can you help?

<@&481161015728406538>

[jade nest]

Logging in pubgm?

[proper bronze]

Logging in but everywhere is white

[jade nest]

Use #emulator-support

[proper bronze]

Where does he get the emulator role

[jade nest]

Type .emulator in #481204134859505684

[drifting crest]

Who has the most popularity in pubg mobile?

[night cloak]

@drifting crest look on leaderboards

I lost my account someone is hacked my account what should I do @polar marsh

[jade nest]

Contact ingame customer service

[solemn swan]

Help if anyone can my account ban for just using VPN when i login my account its show "third party apps or plugins not allowed"
using pubg in india i need to use VPN
And pubg give me 10year ban

[night cloak]

Vpn is not recommended

Also yeah it can get you banned

[solemn swan]

But i am from india and i need to use VPN for play PUBG

[night cloak]

Well you’re gonna get banned

[untold bison]

Hello

@polar marsh hi pubg support my account has been hacked by someone and he unlinked my Facebook i have al the proofs

[night cloak]

Contact the customer service

[warped valley]

Hi My account is banned for 10 years for nothing You can check it in my TikTok account @night cloakdavorr

[polar marsh]

@warped valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[untold bison]

@night cloak how to contact with customer service

[solemn swan]

Even my stats are not good 2.x kd

I never use any type of hack

[jade nest]

Refer to #faq 5.3

[potent heath]

Is there a way to go incognito in pubg?

[jade nest]

Incognito like? you are online but your friends can't see you online?

[potent heath]

Yes

[jade nest]

Not possible

[solemn swan]

PUBG sucks my AKM fossil Account for no reason

[polar marsh]

@solemn swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow walrus]

Hello PUBG MOBILE, your account has been banned due to the update. When I talk to the support, it tells me your account status is normal and you can log in and these hands are: 577716154

[polar marsh]

@hollow walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent heath]

Is two factor authentication recommended for pubg

On google

[celest shadow]

We recommend enabling two-factor authentication on all your social media accounts if possible, @potent heath. This is the best protection against an unauthorised person that may want to access your accounts.

Please remember to save your backup codes or link your phone number to your social media accounts as a recovery method should you lose access to your two-factor authentication app.

[potent heath]

Thank you. I asked this question because I'm getting a new phone soon but the 2fa can be linked using your phone number on the new phone

[celest shadow]

That's fantastic! We hope that the transition from your current device to your new one will be smooth and of ease.

(It is always good to enable more security features such as the two-factor authentication as an extra layer of protection.)

[steel wing]

Why sometimes when I land I still see people In parachutes and I dont hear or see someone within 5-10 seconds

[sonic badger]

My pubgm update is stuck at 100%, any help

ok it decided to fix itself because it got embrassed, thanks for emptiness i guess

[barren locust]

Hello. I ran into one problem. My account was hacked in a way I didn't know. The attacker logs into the account through the Twitter platform, and I, in turn, through the Vkontakte platform. I have access to my PUBG MOBILE account right now. I don't have access to my Twitter account. The support in the game did not answer me for over a week. I very much ask you for help. Thanks for attention!

[blazing whale]

how much ban time is

[mortal apex]

Hey! U have to try again! The Customer Service is the only one that can help you.

[steel wing]

@celest shadow

[barren locust]

Do you really have no connection with the support, I need any help.

[celest shadow]

Can you provide us with a screenshot, @steel wing?

[steel wing]

Um screen shot isnt enough tho

Maybe Ill try to make a video?

One mod once told me its cause of my phone

[quasi heart]

Help

[vernal vortex]

Hello dear officials although I do not know the reason for my account I would like to ask you for your help on seven issues of 10 years restriction !!! I am sure that the problem will be removed if my accaount is rexamined

[polar marsh]

@vernal vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel wing]

I play in Xiaomi Redmi Note 9 Pro @celest shadow

40fps btw

[celest shadow]

Sure, @steel wing. Please send a screen recording here.

[night cloak]

Help m3

Me staff pubg mobile

[quasi heart]

My account has been stolen🥺

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quasi heart.

[quasi heart]

@storm flume There is another person playing around and the customer service didn't help me

[night cloak]

My account has been banned for 22:45:47 pls fix this bug

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark fern]

Any mod?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dark fern. Remember to read through #faq before asking questions in the support channels.

[dark fern]

Is Never Settle airdrop giveaway results published?

[north bone]

What's the day for completing rp mission ??

Of season 17

[wet stone]

Hi, how can i be a part of beta testing who can enter Metro royal ??

??

[quasi heart]

@polar marsh help

😫

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quasi heart. Remember to read through #faq before asking questions in the support channels.

[soft sparrow]

The user @night cloak is wondering why he got muted?

I think he asked me question about a bug in pubg mobile and i redirected him to here.

[sick shale]

@north bone Current season will end on 17th.

[quasi heart]

@storm flume Another person is using my account

[sick shale]

@soft sparrow For asking questions regarding account suspensions, He can read the warning in the message above. If he promises to not repeat such questions then I'll unmute him.

[wet stone]

@polar marsh Hi, how can i be a part of beta testing who can enter Metro royal ??
??

[soft sparrow]

Let me ask him first, @sick shale.

[sick shale]

@wet stone No information about that, The mode isn't available for everyone yet.

[compact mango]

bro , playing with rooted device can cause a z problem or ban ?

[sick shale]

@compact mango Playing with a rooted or jailbroken device isn't recommended.

[compact mango]

but I don't use any kind of cheat !

[onyx plover]

I think Piston and Rock told you 3 hours ago ... why asking unnecessary question again.

[compact mango]

I'm afraid to lose my account bro , that's why ! also is there any problem if ask someone else ? I think admins are here for help and support

[sick shale]

@compact mango Stop asking same questions, As you have been answered multiple times.

[glass pewter]

If the crate says 1day left right now, does it mean after the 00:00 it will be gone? Or will it still last?

Talking about the premium crate particularly, it ends on 16th, will it stay on the 16th?

[dense bobcat]

Hello

[sick shale]

@glass pewter No, 1 day means more than 24 hours.

[glass pewter]

Alright, ty!

[dense bobcat]

Guys, how can I participate in pubg mobile content creator program.

I have a 100% YouTube channel for pubg mobile. Mainly doing live stream daily.

[sick shale]

@glass pewter Here's how to see the exact time left for the crate ;)

@dense bobcat You can find the answer in #735483472432594994

[glass pewter]

Ohhh tyy

[dense bobcat]

Thanks rebel.

[onyx plover]

@sick shale I answer to review Video more than 15 correct but I got this message what does mean ?

[sick shale]

@onyx plover No idea, I've not used this tutorial before, Restart the game and try again. If it's still in different language then please submit a report in #old

[onyx plover]

No my language its English on game my location its Germany , I don't have a idea why I got a Chinese message.

[quasi heart]

I want to speak with a supervisor in private

Pliz

[onyx plover]

How may I help you , you should be writing your message here .

[quasi heart]

@onyx plover Another person is using my account pubg

[soft sparrow]

sorry for delay i was busy, he agreed.

[quasi heart]

@onyx plover Facebook has been hacked, and my PUBG account stolen

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in questions.

You may follow the instructions below when contacting the in-game customer service:

[quasi heart]

@onyx plover I recovered Facebook, but when I entered the game via email, I discovered that Facebook had been removed

[soft sparrow]

that's not possible.

[sick shale]

@soft sparrow Done, Thank you!

[onyx plover]

contacting the Facebook customer service, impossible we cannot help you here.

[quasi heart]

@onyx plover I want a customer service email

[onyx plover]

Stop the unnecessary messages.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @quasi heart.

[sullen lion]

Anyone having emulator glitch fgh keys??

And mouse movement?

[storm flume]

You can now access #emulator-chat and #emulator-support, @sullen lion. Revert this at any time by sending .emulator in #481204134859505684.

[winter niche]

Hello, i want to play in Asia server but i live in europe, if I use vpn to play, do I violate any rules or does my account gets banned?

[visual lichen]

Hey my pubg account was hacked and is now linked too all this

How is this possible

[night cloak]

@visual lichen For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[visual lichen]

Bruhhh customer service is an automated message can u not just help me

How did he link so much stuff to me account

[proven bramble]

Theres a glitch that where i cant pick up guns in metro

Sad i could've got a purple ak its not refined but its a gun nonetheless

[native coyote]

If I'm not bothering you. Can I find out what decision you have reached? @night cloak

[night cloak]

@native coyote Reported both of the issues to be looked at.

[native coyote]

@night cloak So will it be fixed?

[night cloak]

The devs are working on the cheer park issue. If that gets fixed, the classic ones will be too.

[charred quest]

So I logged in every day for almost a year but yesterday I couldn't log it until reset and I was 3 days off if logging in every day for a year what do I do 😂

[cosmic gazelle]

Why crew is not visible

[night cloak]

There have been multiple issues with the graphics lately after this most recent update.