questions

[hollow heath]

What is this

[onyx dagger]

Your region/country, @hollow heath?

[hollow heath]

Bangladesh

My country in game set to bahrain

[onyx dagger]

Try restarting the game.

[hollow heath]

I can’t change number also says error

[onyx dagger]

Parameter error?

[hollow heath]

Yes

[onyx dagger]

Oh.

[hollow heath]

I tried to change it after a day same error

[onyx dagger]

As the phone number link feature is still in the BETA version, there might be errors.

[hollow heath]

Oh alright

[onyx dagger]

Yep.

[night cloak]

Is tikhar worth buying

[onyx dagger]

Feel free to ask that in #pubg-mobile, @night cloak.

[hollow heath]

Still same

[night cloak]

What's the age requirements for pubg? My friend wants to try

[hollow heath]

Oh god I have scrims tonight and it is still same

Again same thing. Download error 269812712

[autumn condor]

Hi i accidentally changed my server please allow me to undo it here is my character id 5685093449

[night cloak]

i cant do new update pubg 12/1 because Gameloop have error network butt when open any game from gameloop not have problem network ( and VPN not help )

[hollow heath]

I fixed it by downloading 1.1.1.1

[night cloak]

lol gameloop in my pc = 26gb i cant unistall it

[floral spindle]

not being able to join a match rn, 6mins +

[storm willow]

Ask in #emulator-support @night cloak

@floral spindle which mode?

[autumn condor]

Hi i accidentally changed my server please allow me to undo it here is my character id 5685093449

[storm willow]

Do you get any error message or matching? @floral spindle

@autumn condor cannot be changed until the cooldown is over

[floral spindle]

Duos, all maps but Sanhok, NA

No errors, change language blah blah (I have English selected)

been trying to get a match for over 15 mins now

"Unable to find a match. Continue?" 4th time unable to match in NA, all Maps besides Sanhok

[storm willow]

@night cloak click Details to know about your ban duration.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@floral spindle probably less persons available in the server to find match.. try changing language preference/ drop selection.

[floral spindle]

@storm willow we're playing Duos, not matching, so its just waiting on a game.. already have Duo partner

[fossil cypress]

Hello support team can i reach to some one from the support team i have big issue because of midasbuy and i want to describe the issue to someone and provide him the screenshots ans the details

[storm willow]

@floral spindle try after sometimes.

@fossil cypress already answered. Contact Midasbuy customer support email in their website

[floral spindle]

yeah I give up, its been almost 45 mins. smh

[storm willow]

Please post in #old @floral spindle explain their situation with video and add char ID, device and region/country

[opal ravine]

hello ... what is the best server for Mauritius pls ...?
to get the lowest ping ..
thanks ...
there used to be africa server which was great for us ..
now i don't know which server will get us the lowest ping ...

[fossil cypress]

I contact them and they understand the issue and they are now try to reach the relevant stuff from PUBG to fix the issue, so i try to reach support here to make the process fast and describe the issue and give you the answers from midasbuy and from what my account

because the support from the game they are didn't response to me

So sir can you provide me someone from support team to describe the problem with the details and with the screenshots to verfiy my issue ?

[storm willow]

We discord staffs don’t handle such issues. @fossil cypress
Contact ingame customer support

[fossil cypress]

Can help me to let support in the game handle my issue and reply to me ?

[storm willow]

They should reply you soon..

Wait patiently

[fossil cypress]

The problem is i got BOT reply sir

I need someone to see the details to help me

[storm willow]

Please post in #old about customer support response. With Char ID, region and device. Add screenshot/ video if you have. (Make sure to hide personal/ confidential information)

[fossil cypress]

Ok sir

This channel put me i ln slow mode and i cant upload the video now 😫

[storm willow]

You can edit the previous message

[fossil cypress]

Can i send to you in private ?

[storm willow]

@fossil cypress you can edit your message in that channel

There is no slowmode for editing

[fossil cypress]

attachment cannot be adding while editing

[fossil cypress]

Can i send to you the problem details in private ? please 4 days i tried to looking for someone to help

[storm willow]

You can.. let me see. @fossil cypress

[frosty raptor]

I need to talk about something with a supporter

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty raptor. Remember to read through #faq before asking questions in the support channels.

[frosty raptor]

I have a account that was linked to my facebook account but my facebook account was stolen

I need to talk yo a real person

Please

[fleet wolf]

You should try to get your Facebook account back

[frosty raptor]

I cant its disabeled

[night cloak]

<@&481161015728406538> hey i have question ..the new events for 4k uc the room id and pass gonna post on #matches ?and there is europe server ? Or only asia and north america?

[celest shadow]

The custom match details will be posted in #events, @night cloak.

[night cloak]

Oh thank you

[frosty raptor]

@storm willow i wish you text me private

[storm willow]

@frosty raptor all Account related issues are handled by customer support ingame.
Either you should contact Facebook customer support to recover Facebook, or contact PUBGM customer support ingame.
We cannot help you here.

No other option.

[frosty raptor]

@storm willow my account is gone that it

[hallow loom]

alguém que joga pelo emulador e loga pelo twitter está conseguindo logar ?

[storm flume]

Please do not use languages other than English, @hallow loom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow loom]

is someone playing through the emulator and logging on twitter managing to log in?

[storm flume]

You can now access #emulator-chat and #emulator-support, @hallow loom. Revert this at any time by sending .emulator in #481204134859505684.

[idle prairie]

Hi Storm Breaker,

My friend's Id was in top 10 Asia server in squad till yesterday. Today his tier got reset to bronze for no reason. He did not receive any ban notice as well. He is a YouTuber nd he pushes in live stream most of the time. His pubg mobile id is - 5816870092. Could you please help us?

[polar marsh]

@idle prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous galleon]

when will bonus challange come back?

is there anyone to reply me

[autumn parrot]

not anytime soon...

[storm willow]

@zealous galleon no information on that yet

[tulip ferry]

Mail tab is replicated twice on ios devices !!

[earnest cove]

@tulip ferry please use #old to submit bugs.

[sick tangle]

Hii, my friend recently faced a problem. He had logged into his Facebook account to play. When he logged in, he got a message saying ID not found. Any solution to this? I've been asking this since yesterday.

[last prism]

I wanted to ask about tommorow custom matches, I wanted to ask if like by any chance if I win can I decide which account I can send uc to. since my main account is under unlinking process so I can't login, so I'll be playing from my other account

So is it possible to send it to my main account though I ll be playing from my other account?

[night cloak]

ask him to install Facebook app login there and after that try him to login to the game

[night cloak]

ask it in #discord

[last prism]

Okay

[agile mist]

any mod please help me with this prob. my prime option is disappeared from few months.

[untold crest]

Korean version cannot login in ld player and smart gaga

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

[fringe trellis]

I need help in linking my account

with my phone number can anyone help me

@here

[agile mist]

help me please any mod?

[mortal apex]

Please contact the customer service regarding this.

[smoky minnow]

Can somebody send me the link for the latest beta

for IOS

[agile mist]

they arent helping me either they r bots lol i also email pubgm but nothiing

[halcyon monolith]

Is pineapple set will come again in pubg or not?

I really want pineapple set love that

I have pharoah x suit m416 glacier level 4 and all other things but need pineapple set too🥺

If someone have any information about that then please tell me otherwise i have to buy an another account which have pineapple set in it

[jade nest]

Go to shops-BP and try buying the outfit which requires Prime.that will prompt you to subscription page hopefully

[night cloak]

there's been a rumour going around that using voip apps with pubg is bannable? is that true?

[fleet wolf]

On iOS, I can say there shouldn't be any problem

[celest shadow]

If you have downloaded your game from the official website in the APK format, you will not have the Prime or RP Prime subscription available to you.

Please download it from your Google Play Store instead.

[night cloak]

I recently updated the game. Now in the final circle when I open scope like 6x the game freezes then crashes. Kindly help

[celest shadow]

We welcome all feedback, bug reports and suggestions in #old, @halcyon monolith. Please send your concerns there.

[sweet raven]

Hello, I need your help, my account is owned by several people, help me get it back

[celest shadow]

Not to my knowledge, VoIP applications such as Discord should not cause any issues when used together with PUBG MOBILE.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sweet raven.

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[lavish rivet]

Eu servers full of cheaters and i Accidentally switched from NA is there anything that yall can do i usualy play solo metro and i always meet one ever three game amd it coming to a point where i dont want to play anymore

[real blaze]

Report him and his clan, He will hack your account
ID : 5175338775

[lusty sail]

One message removed from a suspended account.

[clear spindle]

Please refer #events, @lusty sail.

[storm flume]

Hello, @real blaze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fringe trellis]

@everyone i want to unlink my mail or want to link my twitter acc with my apple account how do i do it?

[night cloak]

it is not possible to Unlink Email

[fringe trellis]

then?

how do i add my twitter acc

[real blaze]

@storm flume They use third party software to login my account

[clear spindle]

What are the current linked accounts, @fringe trellis ??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @real blaze.

[real blaze]

@storm flume But the customer haven’t reply me now

[fringe trellis]

its apple and email

[real blaze]

1 ~ 2 week not reply my message in the in-game customer @storm flume

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @real blaze.

[tender shuttle]

To explain my problem to you, I was looking for customized rooms in Europe. In view of the small number of rooms available in Europe I looked in the North America if there were more. But the game didn't warn me that this would change the server where I play (no confirmation message. No message informing me that the server could change via the room menu !!).

So I take the liberty to contact you in order to know if it was possible to put me back on the Europe server and this without waiting for the imposed 60 days delay.

I can't play in the North America because of a bad connection. Thank you for your help, it is very important to me.
My id player : 5811360960
Mobile : iPhone 11
I playe with wifi and cellular
I from France 🇫🇷

[clear spindle]

You'll have an option to link twitter from the in-game settings, @fringe trellis.

[fringe trellis]

how

can you show it i cant find the option to link twitter

@clear spindle

[sweet raven]

Hello, I need your help, my account is owned by several people, help me get it back

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sweet raven.

[storm willow]

@fringe trellis send screenshot from ingame settings

[sweet raven]

in-game support does not help

[night cloak]

It's one's responsibility to protect their own social media account, @sweet raven Looking for free stuff's and giving login information to some websites is something human should stop

[sweet raven]

here it is a support service, you lose the audience with such support

[night cloak]

Only Customer service can help you

[sweet raven]

my account was hacked,Your customer service is not responsible for who is playing the game or through the mistletoe

only bots match,

[tropic osprey]

Where is light weight instailtion

[night cloak]

My account got hacked by someone , also he used some third party apps to my account and Banned it for 10yrs plz help me pubgm team :(

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sweet raven]

in-game support is not responding

[night cloak]

Refer to subpoint 5.4 in #faq

[sweet raven]

where to find this subpoint&

[sweet raven]

where to find this sub-item

[night cloak]

check the Faq channel there you can find it

[torpid dragon]

Why still not fixing the anti aliasing iOS..? @celest shadow

[sweet raven]

please block grinya621's account temporarily until I restore it

[night cloak]

You mean PUBG Mobile account?

[sweet raven]

yes

[sweet raven]

id: 589008328

[night cloak]

We cant Do that

any mod?
who can help in pmco support?

[celest shadow]

The anti-aliasing is disabled as a temporary solution until the root issue is solved.

[obtuse quail]

where is the Crew !
it's removed!

[storm flume]

Please refer to this channel's pinned messages for further information, @obtuse quail:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Use #pmco

[obtuse quail]

my account region is Europe, i wanna make it Africa that's what i from, so what's must i do!

[sweet raven]

do not respond

[night cloak]

#faq 5.4 Please Read it

[sweet raven]

I sent previous messages a week ago and did not respond

[night cloak]

it may take more time

Customer service gets a lot of complaints and requests

[obtuse quail]

can some one help!

[sweet raven]

then I have to wait for an unknown amount of time, and at this time an unknown person has access to my game account, and you can not block this account until all the circumstances are clarified, then what kind of support

[night cloak]

Hey PUBGM Support thank you very much for unban my account in just 12 minutes 😀 😊

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[urban cove]

I sent a video in pubgm fixbugs there in the cheer park I'm am shooting enemy in quickdraw but the bullets are not connecting plzzz fix this

This is the clip

Yea

Thxx

[noble gust]

PUBG

PUBG Mobile lite is not working

[spare jay]

Hi , my name is UpsMario, id 5168550424
And today i had the unpleasant surprise or finding my account banned. I’ve never used cheats , never violate any agreements. I don’t understand why i got banned. The only thing that happened last last night was that my connection got off and i swiched from wifi to mobile data. I been playing since season 2 and I participated even in semifinals of 2 pmco , i have the anti-cheat app called GAC on , so kindly i ask why is my account banned?

[polar marsh]

@spare jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@tropic osprey that’s PUBG PC, this is mobile server

[late pecan]

Hello I need report player

[storm flume]

Hello, @late pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tropic osprey]

Pc server link

[lament thistle]

I want to know, Is there any way to contact a proper person from pubg staff?

[hushed scarab]

I can't download nothing help

@torpid quail help me

@everyone

[lament thistle]

Just restart pubg and itll be normal or restart phone if first step doesnt fixes

[late pecan]

.

I don't know id player because game end after I'm die

[jade nest]

In-game customer support

[lament thistle]

thats just a bot which just directly closes the conversation 😔

[late pecan]

Phone

Who take video from me and report that player

[lament thistle]

account was banned and need to talk to customer service 😥

[polar marsh]

@lament thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

They take time to reply you can wait patiently

[late pecan]

@jade nest I need to send that video

[storm willow]

Try changing your DNS to 1.1.1.1 and download resources

@late pecan you can either use the link or report ingame

Without char ID nothing can be done.

[late pecan]

I need. Gmail

[hushed scarab]

why have you tried it

[late pecan]

Game end after I die @storm willow

I need pubg gmail

[storm willow]

Without char ID, how are to playing to report ?

[late pecan]

With name in video

[storm willow]

You can search the name in game and find char ID

[hushed scarab]

@storm willow .

[late pecan]

Ok i.ll try thanks for you guys

[storm willow]

@hushed scarab try and let me know

[hushed scarab]

ok

my man

thx bro

[ionic kindle]

Bro my account ban for 10 years but now it's showing 1 day how ?

[night cloak]

How to unlink play games or email from pubg?

[hushed scarab]

Because you are entering from many phones from the same account if you set it up she will give you baby to 10 years ok

[storm willow]

You’re welcome

[storm willow]

Click Details in ban window

[night cloak]

Can we use vpn to login

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @night cloak.

[open beacon]

Crew not showing Temperley? permanent ?

[night cloak]

Not to play game only to login

[storm willow]

We do not recommend using VPN.

[cerulean junco]

What are the tier requirements for video investigator?

[storm willow]

Requirements are not public I suppose.

[tacit quest]

How to Host Latency free Low ping Room?

[cerulean junco]

Question, why does pubg mobile give jailbroken users a 10 year ban for no reason but clearly says “We will not implement punishment for just a jailbroken device”?

[nocturne salmon]

Why Anti-aliasing turn off ?

[glossy sable]

Anti-aliasing is disabled in HDR and above on iOS devices for now because of crashes.

Will be fixed Soon™️.

[median remnant]

When will these two account get unban?

[glossy sable]

No, @median remnant.

[median remnant]

What you mean no? I do not understand if this is time or date when will it get unlock.

[glossy sable]

The time is a display issue, read #news.

[nocturne salmon]

Even in Smooth goes off bro so @glossy sable

[storm willow]

@nocturne salmon yes, wait for patch

[glossy sable]

Play on Android in the meantime. ;)

[vivid vigil]

Pleas my acc is hacked

[glossy sable]

Contact your social media account's help desk.

[vivid vigil]

The third link is the hacker

[storm willow]

Only ingame customer support handles account related issues. @vivid vigil

[vivid vigil]

No one awnser me

I send all thing in game and no one speak with me

[storm willow]

Wait for their responses it will take time, but they will answer you.

[vivid vigil]

Hacker threatens me to lock my account

Is there any client here?

[storm willow]

Account security is your own responsibility, do not share your account to anyone. And avoid clicking scam links.
Ingame customer support is your only hope. @vivid vigil

[urban cove]

Plzz fix the cheer park glitch

[vivid vigil]

Ok thank you

[storm willow]

Feel free to report in #old with Video @urban cove

[night cloak]

Why do mods always send people to #old

[glossy sable]

Where else do you want us to send people?

Your DMs?

[night cloak]

How about YOUR dms

Oh wait—- admins always have their dms closed I forgot

[glossy sable]

Try sending something in MY DMs.

[night cloak]

No it’s a trap

I don't have return mission plz helppp

Can someone help me

[terse spear]

Why this message? I contacted support and it's still the same problem .

[night cloak]

You update the game?

[terse spear]

This is a problem 3 days ago, and I already updated the latest version of the game

The problem is in the account, not the game

[fading thicket]

hi, im having some purchase problems

[terse spear]

Why is no one answering ?

[brave hawk]

Hacker

iD : 51330918299

: https://youtu.be/2g2wDlH5igw

[storm willow]

Contact ingame customer support for account related issues

[fast pendant]

how can o know my registration date on the game?

[storm willow]

@brave hawk Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[storm willow]

Check you linked account/ setting/ app and session with which you created the accounts

[fast pendant]

i was guest

[fading thicket]

hi @storm willow can you pls help me with my purchase problem, tried contacting ingame support. Been waiting for 1 hour, no assistance showed up

[storm willow]

Can you explain @fading thicket

[fading thicket]

sure

basically, my friend bought me the elite pass plus, i received it succesfully. But i cant active it, and its in my inventory and it says i ady have the pass which i dont as i dont have the frame and stuff.

[storm willow]

Do you have normal pass activated already?

@fading thicket

[verbal plinth]

Hey do u know how to unlink an account because i want to sell it

[storm willow]

@verbal plinth trading account is against TOS.

[orchid flower]

my account got hacked and get message like this

[orchid flower]

i was searching the solution on youtube. its because the hacker was modified the src version on pubg file

[obtuse basalt]

Hi

I reported a youtube channel that's promoting cheating tools days ago

Yet the channel is still active.

[fading thicket]

yeah i had it activated ady

sorry late reply

[terse spear]

And did you find a solution ?

[orchid flower]

then i try modified the src version too to access my account its was work, but when i wanna to unlink the hacker social media from my account is doesnt work because you will getting message pubg mobile version wrong

[orchid flower]

i was contacting customer support in game but is not helping to unlink my account from hacker social media account

i was email tencent too

[terse spear]

can u DM me

[orchid flower]

why?

[verbal plinth]

Can somebody know how to see first time regristration

[onyx dagger]

Kindly contact the Customer Service in-game, @orchid flower.

[storm willow]

What do you mean by bonus? @night cloak

[storm willow]

You cannot upgrade from Elite to elite plus. I think the gifted pass will be converted to equivalent RP points for the UC value

[fading thicket]

ohhh

so i wont get the frame ? and do i have to dismantle it to get the rp points or

[storm willow]

If you don’t see it then it’s Not available, if you wish to play other modes please feel free to send feedback in #old

@fading thicket unfortunately yes

[fading thicket]

can i opt for a refund then or

[storm willow]

You can’t claim refund

[surreal lynx]

When will crew option be back?

[fading thicket]

it says if i dismante it, i get 100 point card

[night cloak]

Hi, I try to link my account to Game Center it says login failed and if I go to login page and click Game Center same error pops up “login failed. Try again later”

[fading thicket]

is that rp points ?

[storm willow]

@fading thicket RP points equivalent UC value.

[fading thicket]

so i do get rp points to reach lvl 100

[storm willow]

Yes

[fading thicket]

just no frame?

ahh, thank you so much !

[storm willow]

No perks of elite plus pass.

[surreal lynx]

Next season? I wanted that M4 skin from crew shop 🥲

[night cloak]

Hi, I try to link my account to Game Center it says login failed and if I go to login page and click Game Center same error pops up “login failed. Try again later” .

[quaint locust]

@night cloak when will pubg will be unbanned in india

[storm willow]

@night cloak go to settings Game Center check if that’s logged in

[night cloak]

It’s not

It’s not linked with any account

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[storm willow]

I’m asking about game centre in iPhone device settings

[quaint locust]

@storm willow i am a content creater

[storm willow]

So? @quaint locust my answer remains the same.

[quaint locust]

how can i get that role

[night cloak]

Yes it is

[storm willow]

The game is not available in your country. So you cannot that role here.

@quaint locust

[quaint locust]

ohhhhhk

but we play kr and make content @storm willow

[storm willow]

This is “global version server”

[night cloak]

@storm willow I unliked my old Game Center to link the new one can that be the issue?

[storm willow]

Successful unlinked? Or still in waiting period?

[night cloak]

I’m not sure but now it does not show Game Center as linked in settings

[storm willow]

What’s the other linked account currently ?

Could you send screenshot

[night cloak]

Yes it’s Facebook

@storm willow

[storm willow]

Try repairing your app once @night cloak

[nocturne salmon]

Can a Player go 100 RP without purchasing Royale Pass ?

[night cloak]

Ok , hmm the first option only in repair ?

[storm willow]

No

[storm willow]

Yes

[night cloak]

Ok

[nocturne salmon]

Hack or !!

[storm willow]

People can purchase RP points and reach 100 without getting pass @nocturne salmon

[nocturne salmon]

Ok ✅

[night cloak]

@storm willow my iOS is on 13.7 not 14.3 can that be the issue ?

Because other login options work

[storm willow]

I’m on 13.4 something.. that shouldn’t be an issue.

[night cloak]

Okay 👌

[storm willow]

Have you ever accidentally created new id with that Game Center ?

[night cloak]

Btw when will the frame drop on iOS 14 be fixed?

[night cloak]

No sir

Is there a way time check?

[devout saffron]

my 3 players they live in UK region 1 year and more but they have albanian passports !? can i register my tram in UK Region (someone Help me )

@night cloak

[onyx cairn]

#pmco @devout saffron

[storm willow]

I don’t think so.. may be you can link using another Game Center ID, if you don’t have any concern, it’s upto you

[night cloak]

Hello@storm willow

Please give me link of latest version of PUBGM

[storm willow]

You can get from official website, @night cloak if it’s not updated yet, check back Later

[night cloak]

Ok 👍

[potent heath]

The emotes where you get in a supply crate and is mythic and is time limited do you get to keep them

[gloomy salmon]

Bug on buy pack RP prime & RP prime plus
Payement ok but juste receved RP prime
Why ?
ID 5357328269

[shy mist]

I'm getting this error after update..May I know how to resolve this?

[storm willow]

The game is unavailable in your region @shy mist

@gloomy salmon check your playstore or AppStore for subscription status

[shy mist]

@storm willow I understand that ..But the game's running after update from most of my friends devices

[night cloak]

@storm willow bro quick question you now when we make a new account we can’t play with high level people when we link the account we can play can the link be from any for the options example email or number

[ionic crown]

@storm willow
Hi, I was using the program called cheat engine for some offline games and I was banned 6 days ago. Is the cheat engine a program that will cause me to be banned in the game?

[gloomy salmon]

@storm willow

[stone moss]

Can i use gfx tools for pubg if i use is there any issue for my pubg account

[storm flume]

Use of unauthorized third-party software or methods, @stone moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[olive dove]

No, they are time limited.

[untold crest]

Iam from india korean version cannot login shows server under maintenance

[storm willow]

@ionic crown anything that interacts with PUBGM app unnecessarily/externally Will get you banned.

The game is banned in your Country @untold crest

[untold crest]

Ohkk bro

[ionic crown]

As I said I never used it while Pubg mobile was open, in offline games (Euro Truck Simulator etc.)
I just used

[storm willow]

As long as it doesn’t interfere with PUBGM app, there is no issue. Please double check with staffs in #emulator-support @ionic crown

[storm flume]

You can now access #emulator-chat and #emulator-support, @ionic crown. Revert this at any time by sending .emulator in #481204134859505684.

[ionic crown]

Well , thanks for your attention

[storm willow]

You’re welcome

[storm willow]

Preferably social media link

[clever wharf]

I received 5 mb updated what's thant

[night cloak]

@storm willow
Hi, my account was hacked by email (the third link) And the hacker linked the account to another mail, I have Twitter, and blocked the account for 3 days. I want help, please

Hi, my account was hacked by email (the third link) And the hacker linked the account to another mail, I have Twitter, and blocked the account for 3 days. I want help, please

[storm willow]

Contact ingame customer support @night cloak

[gloomy salmon]

@storm willow my subcribtion ans paiment is ok

[potent heath]

I haven't played pubg in a month I have a lot of missions to do could I finish them and get to rp 100?

In 3 days

[storm willow]

@gloomy salmon wait please.

[clever ember]

Hello bought sma 780uc 180uc given for a remane card 600 uc i just ran out can help thanksprip @storm willow

[glossy sable]

Hey @gloomy salmon, I hear you need some Android help?

[potent heath]

I haven't played pubg in a month I have a lot of missions to do could I finish them and get to rp 100? In 3 days

Im at rp 59

[sick shale]

That may not be possible if you missed weekly RP crates and daily missions.

[gloomy salmon]

@glossy sable
Hello i've Bug on buy pack RP prime & RP prime plus ( pack 11)
Payement ok but juste receved RP prime

[potent heath]

Well at least i might get to rp 70 atleast

[night cloak]

Please give me pubg mobile global dowoad link

[clever ember]

Helloo helpp please
I bought a 780 uc 180uc went for the name card and the remaining 600uc disappeared only once.

[night cloak]

@night cloak you can search on playstore

[storm willow]

Latest Android APK
https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_1.2.0_uawebsite.apk

[night cloak]

@night cloak if it doen not show your country banned it or your device isnt compaitable

[storm willow]

@night cloak pinned

[clever ember]

Helloo helpp please
I bought a 780 uc 180uc went for the name card and the remaining 600uc disappeared only once helpp

[glossy sable]

Contact in-game Customer Service, @gloomy salmon. Show them the screenshot you sent above as a proof of purchase.
By the way, you can find a French server under #735483472432594994 3.1 if you want (click on the blue text).

[clever ember]

@storm willow @gloomy salmon @glossy sable Helloo helpp please
I bought a 780 uc 180uc went for the name card and the remaining 600uc disappeared only once helpp bro 😫

[night cloak]

When pubg Will fix anti allians?

[glossy sable]

I am not sure to understand your issue.

[night cloak]

@glossy sable When pubg Will fix anti allians?

[glossy sable]

Next update, we already told you this.

[night cloak]

@clever ember from where do you buyed the uc please tell by question by question its impostant

I maen when Will coming next updaet?

[gloomy salmon]

@glossy sable thanks, I have contact ingame customer service this day AT 01h00 pm but nothing answer

[night cloak]

@night cloak not any official update

Any time

[clever ember]

@night cloak Page bosnian😩

[night cloak]

What

[clever ember]

web page

[night cloak]

new update in gameloop center or in pubg ?

@clever ember its web page name?

@night cloak in pubg

[clever ember]

PRO PC USER, not many s17 😭

[night cloak]

why not got update till now ?

Reinstall

Try to update loop

@night cloak

[clever ember]

@night cloak Reinstall pubg gameloop my uc installer?

[storm willow]

@maiden crag use #matches

[night cloak]

@clever ember update pubg

@maiden crag use custom matches

[storm willow]

Please use #emulator-support for emu support

[night cloak]

[storm flume]

You can now access #emulator-chat and #emulator-support, @clever ember. Revert this at any time by sending .emulator in #481204134859505684.

[clever ember]

@night cloak i did update pubg mobile

[night cloak]

Its not allowed to use 3rd party apps to get uc @clever ember thats why

how can unistall gameloop and install it again without lose any game installed ?

It should midas buy or in game purchase

Go to emulator support@night cloak

can anybody help me?

Update it

Have you shared you pass to anyone

already updated, but still the same thing

I didn't share

I was hacked? 😫

[clever ember]

@night cloak Uc won't be back?

[sick shale]

You have to contact customer service to solve this issue, @night cloak Refer to #faq 5.3 for further instructions!

[night cloak]

@sick shale how do I do that?

[sick shale]

Via in-game settings, Refer to subpoint 5.3 in #faq for further instructions!

[night cloak]

@clever ember no becoz 3rd party app

@clever ember only use midas buy and in fame purchase face this as punish

[storm flume]

Please refer to subpoint 3.21 in #faq for further information, @clever ember.

[night cloak]

@sick shale I managed to do it yesterday, but I didn't find a solution

@night cloak facebook connected or gmail?

[clever ember]

a noo😭 not manyy...

[night cloak]

@clever ember dont send irrelevant messages in support channel

Facebook and Twitter @night cloak

@night cloak what hacked id or facebook

[storm patrol]

How can I send a picture?

[tawdry spindle]

since season 16 end in 17 January and season 17 start from 19 January May I ask can I play rank on 18 January?

[night cloak]

@night cloak Twitter? Facebook is normal .. I couldn't access Twitter anymore

@night cloak recover it by forgot pass or reinstall it

Reinstall pubg please@night cloak

[wise abyss]

what is this im not able to turn on mic and speaker not able to chat also

🤔

[night cloak]

@tawdry spindle yes and dont send irrelevant msgese

@wise abyss reinstall

@night cloak twitter i can't recover but, i've uninstalled and updated many times

Pubg also?

Yes

[wise abyss]

reinstalled thrice 😐

[night cloak]

Remove twitter from pubg @night cloak

[fiery echo]

After I turn my anti aliasing on
It gets off automatically when I get out of the settings page
Can someone help me with this please

[night cloak]

@wise abyss play till 3 months you are newbie so it happens play somw matches

[clever ember]

@night cloak link 3.21 #faq ?

[night cloak]

@night cloak there's no way I can get in the game that error appears

@night cloak reinstalled it?

[wise abyss]

im playing from season 1 lmao and its a season 1 id

[night cloak]

@clever ember i cant link

@wise abyss use ingame help support

@night cloak yes

@night cloak which phone using.

Moto One Macro

[indigo storm]

These 3 players are cheating and playing together in the solo mode.

[native coyote]

@night cloak Did you do some research? What conclusion did you come up with while researching. When one of my friends changed the quality of the game to "Balanced" in the emulator settings, it improved. I think this problem occurs when the game quality is "Smooth" graphics.

[sick shale]

@night cloak As I said, State your issue properly to customer service in-game and be patient.

[storm flume]

Hello, @indigo storm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@night cloak another account of mine enters normal, only this one has a problem

@night cloak @sick shale thanks, but i think the way is to give up .. i'm 7 days looking for a solution and i can't

[sick shale]

Only customer service can help you, We (Discord staff) cannot do anything with account related issues, Stop repeating same questions please as we have answered you.

[celest shadow]

The anti-aliasing is disabled for the time being as a temporary solution until the root issue is resolved.

[night cloak]

@night cloak i tried my best

[quartz dirge]

Hello I lose merit by an accident and I have less than 60 how could I get merit in solo games?

[night cloak]

@quartz dirge play solo classics and you can get it

[quartz dirge]

But how many matchs?

[night cloak]

@quartz dirge whats exact merit

[quartz dirge]

How many match I need to play to get merit

[sullen lion]

Hi, in emulator F key and mouse is not working. Has anyone fixed it? Or do we have to wait for the update from emulator?

[night cloak]

@sullen lion wait

@quartz dirge whats your merit in numbers reply

[quartz dirge]

40

[night cloak]

@quartz dirge 10 matches

10 matches@quartz dirge

[quartz dirge]

Ok perfect do I need to win?

[night cloak]

@quartz dirge noow but dont quit have to play and kills

[quartz dirge]

O ok

[sick shale]

@night cloak Stop giving wrong answers please.

[night cloak]

@sick shale ok

[sick shale]

@night cloak Please stop repeating, I've answered you about this issue.

[sullen lion]

Hi, in emulator F key and mouse is not working. Has anyone fixed it? Or do we have to wait for the update from emulator?

[sullen lion]

Support please??

[fathom mesa]

Can I get download link plz

[night cloak]

Pubg mobile team, is it possible to have a case manually reviewed, I keep sending complaints and I keep getting bot replays from the support in-game.

[clever ember]

name email support please?

[night cloak]

Hello in the middle of the games it sometimes doesn’t let me switch scopes by using the quick scope feature

[jade nest]

Contact In-game customer service.They might not reply you instantly as their are many queries but they will reply within sometime,You can go through #faq 5.3 and 5.4

[jade nest]

Post in #old with ID,Device, Cellular/WiFi, Country

[night cloak]

Pubg mobile team, is it possible to have a case manually reviewed, I keep sending complaints and I keep getting bot replays from the support in-game.
@night cloak ?

[clever wharf]

This 5mb update for what

[jade nest]

It was for bug fixes.@clever wharf

[clever ember]

Support ok?

[onyx hamlet]

I want to ask what is shown above the date or time?

[celest shadow]

Click Details, @onyx hamlet. You may refer to #news for further information.

[coarse hill]

@onyx cairn
I need Pubg update link please share please

[onyx cairn]

?

[coarse hill]

@night cloak Bro if you got update link please share with me

@onyx cairn I want to update pubg will you please share the update link

[storm flume]

Please refer to this channel's pinned messages for further information, @coarse hill:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[coarse hill]

@storm flume thanks alot

[ionic iris]

Why its showing like this ?

[night cloak]

[night cloak]

Emulator gameloop have error network in egypt if i use emulator BlueStacks i wil got bann ?

[sick shale]

@night cloak Only Gameloop is recommended.

[broken ledge]

My account has been hacked and I cannot access it Is there a solution to recover my account?

[jade nest]

Try changing your dns and download

[night cloak]

if i use bluestacks Emulator i will got banned ?

My account was banned
What can i do to unban it

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Emulator gameloop have error network in egypt if i use emulator BlueStacks i wil got bann ?

[broken ledge]

My account has been hacked and I cannot access it Is there a solution to recover my account? Help me please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @broken ledge.

[broken ledge]

Wait 60 days

[sick shale]

Yes, It takes time to process your request. We can't do anything about it.

[night cloak]

any one reply me ?

[sick shale]

@night cloak The only recommended Emulator is Gameloop. Use #emulator-support for further assistance!

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Hi Supporters,

We are players in the emulator are suffering a lot from the latest update of the game and that the graphic simulator of the game no longer works well and the controls have become corrupted and not working

We hope you have a solution as soon as possible

Thanks ❤

[sick shale]

@night cloak Report the issue in #old with more details.

[night cloak]

@sick shale so bluestacks emulator it can make me got bann in pubg ?

[sick shale]

Possible, Yes.

[night cloak]

Can we reduce render lag

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[night cloak]

Lag occurs when enemy is near me

Other times it was smooth

[ionic iris]

What is dns

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @ionic iris.

[ionic iris]

@jade nest what is DNS

[jade nest]

@ionic iris

[night cloak]

@polar marsh why did you remove zombie mode

[ember pebble]

What are the odds of getting your account back if someone hacks it?

in this matter

[chrome swallow]

Bro someone keep login my account messing around my game files

I adress this to pubg from December 23 and they told me it will adress in 10 bussiness days

And these ppl make it so difficult to unlink the 3rd email link

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chrome swallow. Remember to read through #faq before asking questions in the support channels.

[night cloak]

hello, i was waiting till 20:44 to login into my account that got unbanned but its still locked, why?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome swallow]

What please shut up because I state my problem jus now

They told me they will fix my account give dem 10 bussiness days

And all now

[compact cedar]

Character name: ツ『طرب』ツ
Character ID:578145361
Date and time of last play (2020/8/4)
The date and time when the account suspension was confirmed (2030/8/2)

‏Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use
any type of cheats in the game, please help as soon as possible.
‏I have a problem and I hope that you solve it, my account has been banned
for 10 years and I want to restore my account, I can assure you that I did
not do any kind of fraud and I hope you to remove the block on my account
as soon as possible, I hope you to respond because I have paid real money
into my account, plus you do not want to make any damage to your customers,
I highly appreciating your efforts to get back my account.

[polar marsh]

@compact cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @compact cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chrome swallow]

Pubg told me they will fix my account in ten bussiness days and the hacker still trying to login my account

[night cloak]

What's the use of this? Can we change the details?

[jade nest]

You can't unlink the email or phone number as of now.

[night cloak]

Can we log through them?

[knotty iron]

ayo

[mortal hazel]

Character name: ツ『طرب』ツ
Character ID:578145361
Date and time of last play (2020/8/4)
The date and time when the account suspension was confirmed (2030/8/2)

‏Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use
any type of cheats in the game, please help as soon as possible.
‏I have a problem and I hope that you solve it, my account has been banned
for 10 years and I want to restore my account, I can assure you that I did
not do any kind of fraud and I hope you to remove the block on my account
as soon as possible, I hope you to respond because I have paid real money
into my account, plus you do not want to make any damage to your customers,
I highly appreciating your efforts to get back my account.ID:578145361

[storm flume]

Please do not use languages other than English, @mortal hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@mortal hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[knotty iron]

can yalll fix you're game

peoples account getting banned?

[chrome swallow]

Same problem I’m having

[left jolt]

Yes, if you've got an E-mail linked, you can use that option to log into your account.

[void cedar]

How can I solve the problem of controlling the emulator, please respond

[left jolt]

Please refer to #emulator-support for emulator related questions/issues.

[storm flume]

You can now access #emulator-chat and #emulator-support, @void cedar. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Can't we unlink it?

[left jolt]

Unfortunately that isn't possible, you may put that as a suggestion in #old.

[void cedar]

How can I solve the problem of controlling the emulator, please respond

[surreal turtle]

When will crew and 1.3 update gonna come?

[storm flume]

We currently do not have a specific release date for the upcoming update, @surreal turtle. Once we do, we will publish further information in #news.

[mellow gyro]

never

😆

[surreal turtle]

Crew?@storm flume

[storm flume]

Please refer to this channel's pinned messages for further information, @surreal turtle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[mellow gyro]

he is not a bot?

[rotund gazelle]

F not Working on emulator, cant pick up loot, cant get in car, since the new update, this is getting ridiculus

[surreal turtle]

@storm flume that I know bot😀

[chrome swallow]

How can I contact pubg via mail

[fervent patio]

Admin comon to duo 1!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @chrome swallow.

[sharp crest]

My server switched to Europe in the update and I need it to switch back to NA, I didnt switch it and I need it to be on NA. I'm a content creator and professional gamer and need help.

[soft elk]

i would like to contact pubg mobile by email

[candid urchin]

So im using gameloop and my pc spec aint that great, so my game crashes from time to time, then i got banned which i dont mind, but im so confused with this ban time.

[polar marsh]

@candid urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak Lobby and Combat have separate graphics settings.

@slim bloom You have to reinstall the game, and while downloading the resources you will have a choice to choose between HD and Non-HD Lobby graphics.

[primal tide]

Hello can somebody help me

I was playing 3rd map and when i wanted to get out i had no exit poonts

As u can see in the photo no green zone to exit anywhere i also will send u my load out

Of what because i couldnt get out

[distant tusk]

Hello, please change the country of my account to my home country and current location, (i know that i cant change the country of my account cause i chose earlier one from europe, but i request customer service to change it internaly, but only bots reply)
Anyone here works for pubg mobile can help?

[primal tide]

Hello can somebody give me some answers ?

[agile root]

Pubgm is not running smoothly on my ipad air 4, please fix the game and let me play again!!! I am a veteran player(played everyday for 1,6-7 years) very high ranked and competitive but after the new update the fps is dropping a lot in fights or when i am just roaming for no reason!! If the game will not be fixed ,sadly, i will quit even if this is the only good game on mobile. because the fps is very unstable i cannot keep playing, but i really want to...... ;-;

[agile root]

What is this?

[night cloak]

Need to report them let me and teamate die puposly after we got knocked to take our loot

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hollow junco]

Is there an option to disable the new “cancel reload” feature when pressing the firing button?

[sick shale]

No

[native coyote]

Are you here. @night cloak

[night cloak]

@native coyote Hey there.

[hollow junco]

[unkempt prism]

Hello, there is a problem with certain ios devices and anti-aliasing

[night cloak]

It is a known bug. Hope it will be fixed soon!

[unkempt prism]

thank you

[native coyote]

@night cloak Hi . Did you do some research? What conclusion did you come up with while researching.

[night cloak]

It seemed fine with all graphics on iPad. Haven’t tested on my Android yet.

[native coyote]

When you do it in balanced and HD setting on Android. It improves when opening binoculars, but when you close the binoculars, distant objects look the same again.

[night cloak]

Can u guys have someone explain the point lossage and gains in the new metro I have played like 20 rounds so far and like some game I get like 50 point and then I lose all points whats good with this? Kinda confusing

Like is the goal the badges you pic up or ?

[night cloak]

Which points you talking about?

The honour ones?

Yeah

I don't think it makes sense to lose all points you already lose the inv think its quite dramatic

Just for a purple title

Yeah, I’m currently almost elite rank and it seems when you lose you also lose honour points, so just be careful not to die and have a successful evacuation, it’s kinda similar to ranking I guess, when you die early you can lose points but instead you lose honour points, I guess you can get them back by opening crates and collecting those

Look how much it is tho legendary 43k

I was kinda playing for kills and kept dying so my honour was so low when I last checked

I dont think thats realistic if you keep lossong points

Yeah seems like it’s gonna be harder than berserker title

So yeah I’m at like 9,000 honour points

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[night cloak]

Ight

[limber pumice]

I have tried to contact pubg mobile support lots of time before for my account issue. But there is no any response from your side. My account (5132720063) had got banned from last 1 yr. I had not done any voilence or any cheating. If i had i had got punished form last 1 yr. So now i need my account back what should i do?

[polar marsh]

@limber pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final oasis]

Hey guys i need some advice to get my pubg mobile account back

I need support

Someone hack my facebook account and has access to my pubg mobile account, what should i do?

[novel veldt]

Change Your Facebook Password.

[final oasis]

I dont have access to my facebook anymore

[night cloak]

Contact Facebook Customer service

[final oasis]

The guy that hacked my facebook make sure that i couldn't log in anymore

[night cloak]

Contact Facebook Customer service and try to Get back your account

[final oasis]

But i have muy pubg mobile account linked with apple game center

[night cloak]

then you can Unlink your facebook Account through Game settings

[final oasis]

I want to know if i unlink my facebook account from the game i can remove the guy that hacked me from my account

[night cloak]

You can unlink from here

[runic pecan]

When is gonna be 1.3.0 update? And why the crew is in maintenance???

Anyone?

[night cloak]

to know what happened to crew feature check Pinned messages of this channel
We dont have any information about next Update

[runic pecan]

Oh man ....;((( this new update did nothing to the game ...just getting bigger and making my device to heat up more quickly

It is what it is PUBGM ..

[final oasis]

I unlink my facebook account already in 5 days it gets unlinked, that means that the hacker can't get access to my account anymore?

[night cloak]

no

[final oasis]

How can i make the hacker no longer have access to my account?

[night cloak]

after you unlink His social media account from Yours he wont have any access to your account make sure you Change password of all your accounts

[final oasis]

He has my facebook account so i unliked that one

[final oasis]

When that happens im going to link it to my Twitter account

[night cloak]

no problem

[final oasis]

After that time (5days) the hacker won't have access to my account?

[night cloak]

Did you Click Unlink Button?

[final oasis]

Yes, in 5 days it should unlink my hacked facebook account

[night cloak]

then if the account is unlinked he wont have access

[twin flare]

Hello my in game name is wTFpain and my account has just been hacked I cannot login back to it because they changed my info

[night cloak]

You need to have access to your account to do something

[twin flare]

I don’t have any access to it

[night cloak]

You Can try Contacting Customer service But i Dont think it will work

[twin flare]

The one that’s in game ?

[night cloak]

yes

[twin flare]

I already tried it’s useless

Do you have connections with any devs or someone who might help or be able to

[night cloak]

there is no other way we dont handle account related Issues in Discord We can only assist you to Contact them

[nocturne pelican]

we lol u mean pubg m staff

[night cloak]

Yes

[nocturne pelican]

xD

[bleak sequoia]

why i cant login :/

[nocturne pelican]

bug

[bleak sequoia]

thanks

[nocturne pelican]

o someone wants to be moderator C:

all i see is ur msgs lol

bruh i put my cyan holo scope colour but its still red, why?

READ

[verbal plinth]

Why does the customer service dont reply my issue

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @verbal plinth.

[nocturne pelican]

bruh i put my cyan holo scope colour but its still red, why?

@bold siren ?

[verbal plinth]

But its almost half days

[storm flume]

Hello, @nocturne pelican!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[nocturne pelican]

bruh im not doing thaat, i choose my colour it just wont go on

[fast pendant]

i registered to pubg since 2018 as guest then i linked to social media now my account is hacked and pubg need the registration date, where can i found it?

[night cloak]

Which Social Media?

[fast pendant]

game centre

[night cloak]

can you tell the other Social media Linked?

[fast pendant]

facebook

and the hacker linked his email with my account

[night cloak]

You cant Unlink Email

[fast pendant]

why? it’s not mine

[night cloak]

To find Your registration Date Open Facebook Go to settings choose Apps and Websites you will find it there

[fast pendant]

but the facebook i linked before 1 month

And there’s someone i know he unlinked the email

with his account

[night cloak]

But Email Registration Feature is in Beta sage So you Cant Unlink it
It will be available in Future Updates

[fast pendant]

but the hacker trying to unlink my account by banned me for 1 week

[crystal hemlock]

i am suffering from login issue into play games and facebook

plzz some one give solution for this

[night cloak]

Which Version?

[crystal hemlock]

BRO i tried on global and korean version's i am getting same issue from both version's

[night cloak]

I am not Getting that issue Can you try again in Global version

[crystal hemlock]

yes first i tried in global version still getting same problem plzz help

😞

[night cloak]

your Country?

[crystal hemlock]

india 🙂

[night cloak]

The Game Is banned There

[verbal plinth]

Hey how to end an conversation in customer service
?

[crystal hemlock]

all are playing in my country 😞 even after ban only few of ous are getting this problem

[lament oriole]

I tryed so many times to get help in customer service but i cannot go by all the automated answers what kind of support are u running when u make millions of us?

I need help!

[night cloak]

If you answer the Automated Response Correctly you will be Guided to a Staff Handling your issue

[lament oriole]

No beacuse non of them are@guided for@my help

[night cloak]

what is your Issue?

[lament oriole]

Non of them complies with my issue and dont let me pass its foolish

[crystal hemlock]

help plzz say something plzz ,,help plzz say something plzz @night cloak

[night cloak]

Cant help you More since the game is banned there and I am not experiencing the Problem you are having

[verbal plinth]

I have an issue with my customwr service i been waiting for 9 hours and seems its dont reply it

[lament oriole]

I dident get that the new updtate if u change servers u have to wait 60 days this is a foolish rule as i would never change my server from@europe if i knew it was like that now

[night cloak]

Please read Subpoint 5.4 in #faq

[lament oriole]

There should be a option where u can switch back if its done by mistake

[night cloak]

you mean server?

[lament oriole]

I lost all my progress from europe server

Yes and had to start from bronze in middle of season

[oak yoke]

hello

[night cloak]

There is no Option To switch server and Customer service cant help you with it

[lament oriole]

Many people have had customer service switching for them

[night cloak]

that was Before December 1st

[verbal plinth]

How to reply to the support ticket??

[lament oriole]

There shud be a warning saying u cant switch for 2 whole months if u switch

[night cloak]

There is one in the server settings

[verbal plinth]

Customer service for server is no longer in charge so u must wait 60 days to change it

[crystal hemlock]

😟 😔

[lament oriole]

Its ridicillous i give money to this game atleast when i#

And it should be a universial one time change for every olayer

If u changed by mistake like i did u are screwed

[crystal hemlock]

@night cloak call some other moderator you seem to be a noob , i want to talk to other moderator plzz

[oak yoke]

please any supp here?

[night cloak]

All moderator will answer the same

[lament oriole]

And one thing ur support is a joke the in game support

[crystal hemlock]

😢

[night cloak]

you can ask your Questions here

[lament oriole]

Its horrible we pay so much money

[oak yoke]

my acc has bannd from 1 year

[polar marsh]

@oak yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lament oriole]

Beacyse u are a hacker

[crystal hemlock]

you noob why do you want to hack can't you play legit

[crystal hemlock]

but bro we buyed lot of skins and now pubg got banned what about my account now i want my money back which spent on my account

[night cloak]

Your Account will Be transferred to PUBG M india version

[verbal plinth]

Hey did somebody know how to
Reply to the support ticket?

[night cloak]

You can Type your issue

[verbal plinth]

I see in the #faq it says that if the customer service dont reply plls reply to the support ticket

[timber compass]

Hello i am facing a problem from a month that i cant change my region because i didn't receive verification code anyone can help me how to change region

@normal fulcrum

[night cloak]

through here

[normal fulcrum]

Verification code of?

[night cloak]

Hello guys, I’m very upset since yesterday 😦 someone hacked my account and it seems I can’t do anything plz can someone help here 🙏🏽😢

[night cloak]

Contact customer service Ingame

[verbal plinth]

Hmm do you know how to end a convwrsation with the customer service?

[night cloak]

@night cloak I did it and they wanted my email address I send it but still didn’t get any information

[night cloak]

Please Read subpoint 5.4 in #faq

[quick pewter]

can i change my pubg avatar through my apple id to an image

[tight timber]

The spectate mode is sooo glitchy

[night cloak]

@night cloak ok thx I will wait and I Hope they can help me I spend a lot money there 😭😭

[last crater]

My cheer park and Metro Royal map downloaded but it doesn't open can anyone help me please 😭 😭

[night cloak]

Your social you have linked on your account is what avatar you can change

[last crater]

Please help 🙏 I came hear with lots of hope

[night cloak]

What was your question

[last crater]

My cheer park and Metro Royal map downloaded but it doesn't open

[night cloak]

Restart your device clear your cache

Try again

[last crater]

After clearing cache downloading will start again ?? @night cloak

[night cloak]

No

Is phone data not game data

[last crater]

Ok thanks for helping 🙂

[night cloak]

Welcome 🙏

Boy after this update game needs alot of fixes

[night cloak]

Feedbacks are Welcomed in #old

Men u the only one who answers

[verbal plinth]

Hey i have an issue and still mad at customer service i been waiting for 10 hours and it doesnt reply

[night cloak]

Please read Subpoint 5.4 in #faq

anyone plzz help me with this

[verbal plinth]

Yeh i know but its so long already

[night cloak]

It may take more than 10 hours

[night cloak]

i tried all this and mine is wiifi with 100 mbps speed

[night cloak]

reinstall the game

[night cloak]

bro i tried all this and came here for support

[verbal plinth]

But i text it last night and still patient till this mornibg

[scarlet night]

Why I got band

[polar marsh]

@scarlet night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

😩

[night cloak]

it is mentioned that You have to Contact Customer service if the issue is still there

who is customer service broo??

[night cloak]

It takes Time since Customer service Recieves A lot of requests

[night cloak]

Third party gfx tools are against user tos

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

via Game settings

[night cloak]

ok bro i will try

[verbal plinth]

@night cloak hey do u know how to end a conversation on customer service

[night cloak]

I dont Know that Please wait for a Moderator

If you are trying to report a person file in game report or use the form on the website

http://cheater-report.pubgm.cc/

[simple cairn]

How do I breath in the blue zone

I’m taking damage,this bug needs to be fix ASAP

My teamate also take damage

[night cloak]

Use #old

Try using boosts and med kits like you would normally

[weary helm]

What new in 5.41mb update

[night cloak]

some Improvements

[weary helm]

Can u please tell me the improvements..bcz I'm recording for my yt@night cloak

[shadow venture]

I have a question if I'm use custom rom my device can b.....n my pubg account cause there 90fps unlock unlock default

[night cloak]

Some bug Fixes etc

[solid heath]

Is climbing bridges lead me to ban

[night cloak]

No

You can camp/ hide/climb

[pale rampart]

my account has been hacked

[night cloak]

Contact Customer service Ingame

[pale rampart]

I tried @night cloak

[night cloak]

Only they can Help you Wait for their responce

[storm flume]

Hello, @solid heath!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[pseudo tendon]

Hi PUBG My account was blocked Someone hacked my account for manipulating the game making my account blocked. Please request lifting the ban ID: 577796736

[polar marsh]

@pseudo tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solid heath]

When I pick up one time the same item doesn't pick up automatic is this glitch or new features

[ashen zenith]

I need pubg link 🥺

[storm flume]

Please refer to this channel's pinned messages for further information, @ashen zenith:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ashen zenith]

Thx buddy

[solid heath]

Need my solution

[storm flume]

Hello, @solid heath!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[prisma geode]

in livik map ammo Mostly first aid are shown but i can not pick up what is this glitch..

[clear spindle]

Report it in #old with a Video recording, In-game User ID, Country, Device and Network type, @prisma geode.

[solid surge]

Why is it doing this? I can't change through my inventory and nearly half the minimap is hidden under it and I can't close my backpack when in game.

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @plucky notch:

:white_small_square: http://bit.ly/37Lgfbm

[solid surge]

Wut

[plucky notch]

@storm flume thanks

[clear spindle]

You can use the back button to close it or hide those navigation buttons from device settings if it supports, @solid surge.

[solid surge]

It does but still does not help that the minimap that shows footsteps is hidden...

And half my jump/crouch button is covered up

[waxen lotus]

I need help recovering me lost account can anyone help?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @waxen lotus.

[night cloak]

@night cloak i tried reinstalling pug still login failed error plzz help anyone ??

[night cloak]

Try Contacting Customer service

[plucky notch]

I tryed to do the form but it keeps saying it must contain a link of the channel.i did it but it won't work. but whoever is the mod that respond can you do it cuz the form doesn't like me.
Here is the channel [youtube.com/channel/UCoGL5E5T-DHn-nRo8YLzSJg]

[night cloak]

waste bro they are not replying i need proper help plzzzzzz

[plucky notch]

That's the hacker youtube channel

[night cloak]

Can you tell me the name of that channel

[plucky notch]

Yea.can I dm you his youtube channel

[night cloak]

dm me

[plucky notch]

Ok

[arctic quiver]

I contacted PUBG about the server change glitch like 20 days ago , still no response , now the mew season is coming and I won’t be able to push rank

[night cloak]

You wont be able to change server Without waiting 60 days

[night cloak]

die hard bro yaha pe fixnahi milra

[night cloak]

You are from India

no pakistan

what happened @night cloak

[nocturne stirrup]

Hello today I accidentally changed the server to North America and the
Corona rank was reset, can you please return the server to Europe? in the support service in the game the bot is listening and no sense

[night cloak]

sorry bro you can't get anyhelp releated to server change you need to wait for 60 day's xD 😄

[nocturne stirrup]

😩

[night cloak]

Game is banned in india so They experience that problem so i asked you

[night cloak]

but i am from pakistan and i am getting login failed error

[night cloak]

Contact Customer service

[night cloak]

they are not replying waste of time 😖

[nocturne stirrup]

Hello today I accidentally changed the server to North America and the
Corona rank was reset, can you please return the server to Europe? in the support service in the game the bot is listening and no sense

[night cloak]

no bro that can't be solved wait 60 days

@night cloak Which social media are you using for logging in?

[nocturne stirrup]

Hello today I accidentally changed the server to North America and the
Corona rank was reset, can you please return the server to Europe? in the support service in the game the bot is listening and no sense

[night cloak]

You have to wait 60 days

[steep creek]

What is This When I attaching Youtube Channel Link In this To report, it ahow me this error Even Likn is Perfect?

[sinful monolith]

Wanted to play pubg, I'm from India,is there any link to play without any interruptions??

[night cloak]

I cant help you since the game is banned there

[night cloak]

Can you DM me the link I will help you

[nocturne stirrup]

can you switch the server?

[night cloak]

You have to wait 60 days

[steep creek]

Sure

[celest shadow]

Hello there. When reporting a channel, please do not use the custom URL of the channel, instead you would need to use the ID-based URL of the channel.

For example, this is a custom URL of PUBG MOBILE's YouTube channel:

▫️ https://youtube.com/c/PUBGMOBILE

However, instead of using the one above, you are required to use this format of the link:
https://www.youtube.com/channel/UCKuBf7CRNf4OYoDyTtAL5fg

Same channel, different link format. In order to obtain this on your device, open YouTube on your preferred browser and search for the channel name, then copy the link.

[steep creek]

Thanks I Got It

[celest shadow]

You are welcome.

[obtuse basalt]

@celest shadow I reported one like 1 week ago

And it's still active selling cheating tool

[celest shadow]

On YouTube?

[modern basin]

Why bonus challenge doesn't open yet in my account? The icon it disappeared

[celest shadow]

The Bonus Challenge is only available in a few countries at the moment, @modern basin.

[obtuse basalt]

@celest shadow Nope

With the form you gave us

[celest shadow]

A YouTube channel, right?

[obtuse basalt]

yes

[celest shadow]

Our Task Force team will be handling reports that were sent to the form. Let me remind you that the team deals with hundreds if not thousands of YouTube channels, and it may take some time for actions to be taken.

Thank you for helping us reporting such channels, it really helps.

[sick tangle]

Okay. I will ask to try so

[steep creek]

@celest shadow Bro There is Not Only Youtube Channels There are Many Telegram Channels Who are Giving Cheates please Make A form Where We Can submit Those Telegram Channels Links TO Report.

[celest shadow]

We recommend you to directly report such channels to Telegram.

[steep creek]

In Which Option Because I did But They are Still Active 🥺

[proven palm]

Why Anti-aliasing turn off ?
Ipad2020
Wifi
Deutschland
ID 569318981
VIPdoctor

[clear spindle]

It has been turned off due to the recent issues caused in iOS. Refer this: #news message

[clear spindle]

Report as others and give description about it.

[night cloak]

Hallo Team Pubgmobile,
Before two days I tried to login in the Game but I had a problem and need your help.

I made a screenshot maybe that will help you to know what kind of a mistake is that or to find a solution. If you need it just tell me how can I send it to you.
I play with iPhone 11 Xmax pro
My ID: 548758136 My nickname: 〆ALBATROSS〆

I wait your answer m, thank you

Issam

[night cloak]

Can you send Screen shot?

Yes

[night cloak]

Share it please

Can’t enable anti aliasing

[storm willow]

Wait for next patch @night cloak

What’s the issue? I can see You creating new account from those screenshots @night cloak

[hazy juniper]

Can u explain this

[night cloak]

I seen like that and i don’t know why it’s happened. If you have the access to chela my account then you will see that I already had it.

I will make a video to see what is happening just a minute please

[night cloak]

I received a 5mb patch today if that’s what ur talking abt

[hazy juniper]

Is the time on UTC??

[night cloak]

I’m living in Germany

[hazy juniper]

I purposefully banned my account for 7 day unlink process from an hacker

[night cloak]

I sent four screenshots

Sorry but in the screenshot that you already sent I had never saw the message with File Claim choice 😦

Are you still hier!

[jade nest]

Are you trying to create a new account?

[night cloak]

No

Please just read what I already wrote upstairs.

[onyx dagger]

Is your Game account banned, @night cloak?

[night cloak]

I didn’t got a message that saying that.

[onyx dagger]

And did you agree to it?

[night cloak]

But if you mean the Facebook account no it’s still working.

[onyx dagger]

So the Game account is Banned at the moment?

[night cloak]

Yes I agreed then I have to choose the character and create a new account but I didn’t do that because I want to recover my account

No it’s not banned

I had never saw a message for the banned.

[onyx dagger]

Ohh. Did you mean that you're main account got lost/hacked, and you're creating a new Game account to contact the Customer Service??

[night cloak]

Yes my account is locked/hacked

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @mighty fulcrum.

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I already contact them but also want to try hier maybe I get a quick help

[onyx dagger]

Well, sadly, we cannot do much about Account related issues here, on Discord.

Only they can help you with Account related issues.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

Thanks all

[onyx dagger]

You're very welcome! 🤗

[sand pecan]

is there any way to remove the green mark for zone it doesn’t let me shoot nor aim sometimes when it hovers above my aim and shoot button it’s been bothering me for scrims and classics

[onyx dagger]

Feel free to share your Feedbacks in #old, @sand pecan.

[sand pecan]

😐

[onyx dagger]

[hollow anvil]

@thin halo @onyx dagger my id did not got the prime plus daily benefits all of my friends got this please help me

[storm willow]

@hollow anvil it says collected.

[hollow anvil]

@storm willow bro no u didnot understand

let me try one more time

@storm willow this is my id preview

@storm willow and this is my friends id view. u can see daily benefits there

[storm willow]

He purchased RP PRIME too. Along with normal prime @hollow anvil

As per your screenshot it shows you have collected Prime perks(white circled). Red arrow is timer to collect next day’s perks.

[hollow anvil]

@storm willow thanks💖

[storm willow]

You’re welcome

[shell goblet]

Can u ppl send me the new pubg mobile

Link plzz

[rustic widget]

Uhmmmm

Wdym?

[jade nest]

Refer to the pinned message of this channel