questions

[night cloak]

you downloaded it from a 3rd party website
And it is not PUBGM Global version

[mellow gyro]

is was working fine 1 hr ago

[night cloak]

is it Global version?

[mellow gyro]

no

[grand depot]

Yesterday I encountered unpleasing problem, I had over 600UC in my account but right after I updated the game I was only left with 123UC which was very odd since I didn't purchase anything within the game

It's been more than 24hrs I got no response from the in chat customer service

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

[grand depot]

Please any helo

Help**

[shrewd turret]

Guys .. does rooted device (without cheats) effect on account ?

[night cloak]

anti cheat system may detect rooted devices and you may get a ban

[grand depot]

@night cloak Today I encountered unpleasing problem, I had over 600UC in my account but right after I updated the game I was only left with 123UC which was very odd since I didn't purchase anything within the game

That's 10 dollars gone to waste mate😔

[atomic orchid]

.emu

[night cloak]

Do you want emulator role?

[atomic orchid]

yes

[night cloak]

Please wait for an admin or Moderator to respond I dont know much about UC purchase issues

[night cloak]

Type .emulator in #481204134859505684

not here in #481204134859505684

[violet wraith]

@sacred river

[atomic orchid]

ok

[violet wraith]

He need help, he is from Arabia any arabian mods here

[night cloak]

you can only use english here if you want support in arabic you can join MENA server The link is given in subpoint 3.1 in #735483472432594994

[severe brook]

Hello,My Game account is hacked by Indonesian hacker.Let me tell you the whole story.I said pubg indo customer support to unlink my email A Guy name Edward said ok he will do it.One day i was playing and got Ban for 1Day after one day when my account got Unban my Email was unlinked.But what happened is an Unknwon Facebook account was linked Next to my twitter.I thought it may be pubg customer service process.But what happen is after one day unabn i was playing. A message popup's that login from another location ( Facebook unknown which i told) and after that message imidiately i got ban for 3 days.
I said Ok it might be process of #questions They might wana unlink that facebook they linked.
But after the 3day ban lifts.The unknown Facebook account was still there.
After that night i continued to play after some times i got a Ban for 7 days.
Then after 7 days when i Logged In
I was Shocked to see My twitter account login was Making A new pubg account. Means my twitter was unlinked in the 7 day ban Period and now I dont have any any Acess to my Account.
Attaching screen shots below
I have All screen shots screen recording of this whole scenario.
I also Email you with all proofs but no Reply at there.
Please help Me #questions
If you need any proof i can give you everything i can give or tell you as i want my account back please help #questions

[polar marsh]

@severe brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm cape]

One message removed from a suspended account.

[violet wraith]

@night cloakThanks man hope he will find some assistance there

[night cloak]

i cant do new update pubg 12/1 because Gameloop have error network butt when open any game from gameloop not have problem network ( and VPN not help ) ]

[night cloak]

you can ask it in #emulator-support If you dont have that role Type .emulator in #481204134859505684

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You may move to #emulator-support, @night cloak.

[storm flume]

Hello, @storm cape!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm cape]

One message removed from a suspended account.

[night cloak]

@storm cape You do not need to report someone multiple times. Once the report had been reviewed, they will take proper action.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[sacred river]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sacred river. Remember to read through #faq before asking questions in the support channels.

[clever spire]

Was anyone able to find a solution to the antialiasing problem after the last update? 👀🗣️

[west valley]

Hello, my brother has iphone 6s and his phone had problem and we reset it but his PUBGM account was saved as guest and he lost it about 1 season ago😢How can I return his account?
He really love his pubg account 😞

[pure cosmos]

Hello, is unlinking accounts safe?

[night cloak]

@west valley Unfortunately, guest accounts are not recoverable.

@pure cosmos Yes.

[pure cosmos]

Thank you

[night cloak]

@clever spire It should be fixed now. Are you still facing it?

[severe peak]

@night cloak yes still I am facing this

[night cloak]

@severe peak Could you record the issue now and share here?

[severe peak]

Wait

[west valley]

@night cloak OK thanks❤️

[clever spire]

It is not working yet 🤦‍♂️

[night cloak]

@clever spire I will need you to record the screen for me and share here.

[severe peak]

@night cloak watch this

Uninstall game and install so many time still facing this problem

[night cloak]

@severe peak Thank you.

Please provide the following information:

▫️ User Identification
▫️ Device
▫️ iOS version

One message removed from a suspended account.

[severe peak]

User identification mean what can u explain 😅

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@severe peak Your game ID.

Dear admins i would like you to bring Rank Arena again everyone asking for it..

[severe peak]

Game I’d: 5666017102

Device:iPhone 6s and 7 plus

iOS :14.0

@night cloak

[night cloak]

@severe peak Noted. Thank you.

[severe peak]

Welcome

[night cloak]

@night cloak Feel free to share your feedback in the #old channel.

[pure rivet]

Um

@night cloak is that's unable to change ri

[night cloak]

@pure rivet What do you mean?

[pure rivet]

But it's saying my account is a guest account and it's not

[night cloak]

Hello admin can you help me with this problem I'm facing, I'm using gameloop emulator and I can't use F, G or H to pick up loots.

Ignore the guest part. You cannot change server and the customer service cannot help you.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[pure rivet]

But my friend got to do it

[night cloak]

@pure rivet It was possible before December 2.

@severe peak Please use #discord for that.

[severe peak]

Ok

[clever spire]

This problem makes me crazy 😓

[viral raven]

I can't login I from Iran I have this problem 2 day ago

[clever spire]

Game id : 5244957265 ,, Device : ipad 8 ,, ios : 14.3

[night cloak]

@clever spire Thank you.

[viral raven]

Is working I use dna changer but now not working if I use vpn is working but my ping is 700ms

[jade nest]

Since the game is banned in your country we cannot help you with that @viral raven

[balmy briar]

When will pubg india come ?? @jade nest

@vagrant tulip

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[balmy briar]

My friends account got banned coz he used vpn to play in india can u unban it ??

Okkk

But another friend of mine got his account banned bcoz he was using omlet arcade to live stream why is that so

[polar marsh]

@balmy briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viral raven]

I love this game I whant to play

I play this game 2 years and I use vpn

[leaden cargo]

Is there any server event?

[sick shale]

Yes, Check #events

[viral raven]

I checked pubg now is available in Iran is not filtered

This is iran store apps and game like Google play store

@vagrant tulip help

Government say not filtered

@vagrant tulip if government filter game,It must be removed from the market software and can not be downloaded for Iranians

@vagrant tulip I have been trying for two days but I can't

[wet onyx]

Does someone have the download link of version 1.2.0
As PubG Mobile give the 1.1.0 version APK download link on Instagram Description !

[night cloak]

@wet onyx You can update the game from the App Store. If you are on Android and having trouble updating, you can download the 1.2.0 APK version from https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_1.2.0_uawebsite.apk and install the update.

[wet onyx]

@night cloak thank you so much

[night cloak]

@night cloak Maybe the offer is ended now.

[agile root]

Ipad air 4 does not support 90 fps because it has a 60hz screen refresh rate. To be able to play in 90 fps you will need a screen that has 90hz screen refresh rate or higher(120,144)

[lethal notch]

i need to report a player

[storm flume]

Hello, @lethal notch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lethal notch]

this player is an esp hacker

[worldly parcel]

Also this cheater :), headshot only wihout recoil

[storm flume]

Hello, @worldly parcel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[chrome swallow]

Please report him

[jade nest]

Report on the social media on which you found it

[chrome swallow]

I did

Jus report so he loose it

[jade nest]

Report him Daily

[severe drift]

Uh hey I found the tarot event and I'm trying to get tarot card sbut idk where I should get them

[night cloak]

How to fix freezing pubgm every middle of the fight

[onyx dagger]

That's probably the rendering issues, @night cloak.

[jade nest]

You can get that from tarot supply crates

[severe drift]

@jade nest so u get them with uc?

[night cloak]

Is it a bug or something? Because it happen after the latest update

[jade nest]

Yes,I think so

[jade nest]

If you think that it is a bug feel free to report it in #old with
ID
Device
Network
Region

[faint folio]

Why do everyone got this outfit when I join park

And when I try to 1v1 them they can hurt me but I can't hurt them, my bullets take no damage on them

[jade nest]

feel free to report it in #old with
ID
Device
Network
Region

[faint folio]

I downloaded all the game resources

[night cloak]

Anti-aliasing not working. Any idea why?

[faint folio]

It's an ios bug no idea why

[gloomy kernel]

The hacker used to ally with me in the single kim, and I did not know that they were piracy, and I did not cooperate with him anymore, but I took 10 years and nothing happened to me.

[polar marsh]

@gloomy kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

@night cloak have you tried reinstalling/repairing the game?

[mellow gyro]

i am a indian but i want to play pubg

should i go for global or kr????

[jade nest]

Since the game is banned in india we can't help you with that

[mellow gyro]

vpn....kr works without vpn

[storm willow]

We do not recommend using VPN.

[mellow gyro]

you mean go for kr

[storm willow]

We support only global version, so please refrain from asking about other versions.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral tendon. Remember to read through #faq before asking questions in the support channels.

[tired dune]

@clever spire etat battry of your ipad ?

[storm willow]

Will be fixed In next patch hopefully.

[tired dune]

@clever spire i have the same problem

[storm willow]

Wait for patch @tired dune

[eager tinsel]

Can we still buy RP prime plus? The offer was available in S14

[unique root]

Is there anyone I can speak to here for a falsely claimed ban that happened a year ago? Emailing customer service hasn’t helped me to get my account back.

[polar marsh]

@unique root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid hollow]

There is someone who stole my account and linked his e-mail to my account, and I cannot cancel the link. I want help to canceling the linking of the e-mail to me account
My id 5154389633

「GR」MOTLG

[dull basin]

I can't download the game's resources after update

[jade nest]

Repair your game or try reinstalling.

[jade nest]

Contact in-game customer support

[dull basin]

Repair?

[untold ore]

i got message before login "cant connect from server, login failed" how to fix that

[jade nest]

Yes you can still buy

[dull basin]

I'll try it

[jade nest]

#faq 4.5 is your solution

[dull basin]

Uh, how do I repair my game...

[onyx dagger]

Login page -> Top right corner -> Repair, @dull basin.

[dull basin]

Thanks🥺

[north crown]

Where do I report a TK player?

[sick shale]

TK player?

[north crown]

The player team killed. I lost my backpack items in Metro Royale.

[sick shale]

Report them in-game

[night cloak]

How many days we can play 1.1

[north crown]

Metro Royale doesn't have a place to report. Where is report link in game?

[lusty sail]

One message removed from a suspended account.

[sick shale]

@lusty sail You can find more information about Rune Power Community Challenge in #events

@north crown There's a report button in the results screen

[north crown]

Tks.

[jade nest]

At most till the new season doesn't arrive

[grim helm]

Hello. Does someone know when will be added new achievements, which were demonstrated long ago in the beta version?

[jade nest]

They are already added.Finisher is one of the new achievement which got added in 1.2

[grim helm]

@jade nest yes, they added 2 new achievements, but must be 7

[untold ore]

Unable to send data login failed, i got message before login

[dull basin]

I still can't download anything,

[jade nest]

Then They might add the rest in future updates.

[grim helm]

😦

[jade nest]

Reinstall your game completely.

[dull basin]

Ok

[jade nest]

Try changing your DNS.And then try to login back

[dreamy cypress]

Hello I have a problem with the purchase I have been deducted the amount and did not get anything I hope to solve the problem as soon as possible

My: 5162848786

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dreamy cypress.

[night cloak]

Why the ping increases suddenly to 1000ms from 70 ms

[dreamy cypress]

Thank you

[hollow heath]

Did they change backpack space?

[wet stone]

Guys i need help, how i can enter metro royal, and what is condition for players who can play Metro royal
because for the moment ( it throw me alert message - like beta test )

[dreamy cypress]

Hello

[wet stone]

Hello

[onyx dagger]

Refer to the bots message which has tagged you above and kindly refrain from Repeating.

[sterile flame]

please remove this stupid playzone thing it keeps blocking my shot button

[onyx dagger]

In #old, @sterile flame.

[dusky pivot]

My account is not working

Plz

[onyx dagger]

Kindly state your issue in a more detailed way, @dusky pivot.

[hollow heath]

???

[dusky pivot]

Gmail account not open

[jade nest]

If that is not mentioned in patch notes then they haven't changed

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @dusky pivot.

[vernal vessel]

Hello after updating to the new version anti aliasing turns itself off even after turning it on , I have an iPhone Xr

[hollow heath]

I am playing room and backpack is full I take same stuff

[dusky pivot]

I m try but no work

[onyx dagger]

Also, as the email link feature is still in the BETA version, there might be errors, @dusky pivot.

[magic talon]

Im Currently Facing A Bug.

[onyx dagger]

Turn it on and then try restarting the game. @vernal vessel

[storm flume]

Hello, @magic talon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[dusky pivot]

No my friend

[onyx dagger]

🤷‍♂️

[dusky pivot]

I m send my I’d number plz check me

[dusky pivot]

5585955017

[vernal vessel]

@onyx dagger it doesn't work

[onyx dagger]

Could you please state your issue in a more detailed way, @dusky pivot?

[sour acorn]

When is it coming out?

[onyx dagger]

Sadly, no ETA, @sour acorn.

[sour acorn]

Hmm

[onyx dagger]

Feel free to share your Thoughts in #old.

[jade nest]

Plz Refer to this

[dusky pivot]

This was my first account with the Fb on fb the book I have not yet opened up with Gmail

[steep cloak]

i need help please , what can i do to create guest account ?

[night cloak]

What do i need to do so i can catch hackers?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

The system recommends you to create an account using a social media account instead. Please do that.

[jade nest]

If you think you were killed behind walls,Or got only headshots.Then spectate your killer.Or watch your death replay.If you find something suspicious.Report them

[gleaming barn]

The game does not open on my iphone phone. Help me, I deleted it and installed it but it does not work. 😭😭😭😭

[steep cloak]

but i don't have any social account except my official account , is there any solution ?

[night cloak]

I want to investigate the cases like theres an thing where you can see the player who is reported(like in cs go) but you need an high rank or maybe an special key or something

[celest shadow]

Please reinstall your game again, and refer to the recent announcements in this regard in #news for further information (scroll up).

[jade nest]

@night cloak you can apply for being a investigator from ingame

[night cloak]

Exactly

[lusty snow]

After I Update I Always Have Network Problems?

[celest shadow]

What do you mean by your "official account"?

[lusty snow]

Why?

[celest shadow]

Use another network that is stronger than your current one.

[lusty snow]

I did

[night cloak]

But it says that i need high rank(im crown) maybe if i push to ace will it let me?

[steep cloak]

i need new account , and i can't create any new social account , only one that i have , so i need to create guest so i can link it with my email

[gleaming barn]

I tried but it doesn't work

[celest shadow]

Hello, @night cloak. If you wish to apply for the investigator position in our video review station, here are a list of the most frequently asked questions about it:

#questions message

[night cloak]

Thanks

[celest shadow]

Please repair the game first and after that try logging in via Guest.

[steep cloak]

i did that many times , do you have any solution

[celest shadow]

A complete reinstallation of the game completely from the AppStore should help. Please avoid enabling the HDR and anti-aliasing graphics settings together.

[celest shadow]

I do have a solution but not in your favour. Create a new social media account, any of the ones supported by PUBG MOBILE: Facebook, Twitter, Game Center, WeChat and et cetera and log into the account with it.

[gleaming barn]

man i can't login to the game and i deleted and downloaded from appstore

[celest shadow]

Restart your device and try again, @gleaming barn.

[gleaming barn]

I try it man

Damn I got too much UC in the game

[patent abyss]

How to downalod New version?

[storm flume]

Please refer to subpoint 1.1 in #faq for further information, @patent abyss.

[oak frigate]

Can you tell me what's happene on the system PUBG MOBILE ?

[clear spindle]

#news.

[night cloak]

If someone could explain dm me thanks

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Why I can’t purchase uc???

[left jolt]

For Midasbuy customer service please send email to [e-mail]

[night cloak]

Thanks

[quasi dome]

can the game updated from taptap app or will my account be banned for updating it?

[high gorge]

Hi @everyone I changed my sever by mistake to an unplayable server is there a way to change it back or do I have to wait 60 days

[left jolt]

I prefer to update the game through google play, since it’s one of the official sources to download the game.

[quasi dome]

@left jolt but its not available here cuz i live in india

[celest shadow]

Please download the game only from official app markets, that is Google Play Store, the AppStore or from the official PUBG MOBILE website. Downloading the game from third-party sites may get you or your account in trouble as the application may have been tempered.

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

Please read carefully.

[quasi dome]

kk

[left jolt]

I’m afraid you’ll have to wait 60 days. You may try to contact the Customer Service in-game, but I won’t guarantee you that they will be able to help you.

[hushed scarab]

hi ia have a problem with download In the game plese if you can fix it please contact me

[celest shadow]

Please provide us with more details about your issue so that we can help you further, @hushed scarab.

[gleaming barn]

Thanks, I can't play the game thanks to pubg mobile. I deleted it, I download it again, you broke it with the update 😡😡

[hushed scarab]

After downloading it tells me to re-download

[hushed scarab]

@celest shadow .

I have 1 day still download

and no still tells me

[celest shadow]

As recommended in #news, this issue has been corrected. Reinstalling the game will help resolve this, if it did not, please report it in #old.

What is your device and country, @hushed scarab?

[uneven frigate]

Greetings, with whom I can speak, I have direct information of direct information of people who sell haks, creators, pages, sellers and resellers that currently have more than 20,000 active users, write me privately to send you all the tests and the apk of the app so they know what their weak points are

[celest shadow]

Feel free to send me a direct message, @uneven frigate.

[uneven frigate]

@celest shadow I typed u

[olive relic]

What’s the deal with 10 years account bannned?

Are all the accounts getting unbannned?

@celest shadow

[clear spindle]

Refer #news @olive relic @covert light.

[covert light]

Is this a mistake in the game or what?

[left jolt]

#news message

[past ice]

I updated the game and sometimes the weapon strikes automatically and I cannot stop it, what is the solution?

[covert light]

This game is unfair. I waited all night hoping that the account would open, but I was surprised that it would not open

[left jolt]

Most likely to happen when you've got a bad internet connection, or when your ping is unstable at certain moments. If it still does happen, try to repair your client(game) through the repair button on the login screen.

[hushed scarab]

my device samsung M21 and country is algeria @celest shadow

[left jolt]

If the issue still occurs, make sure to state it in #old with the necessary information required. @past ice

[hushed scarab]

@left jolt Do you two definitions, any direct link pubg load quickly

[left jolt]

I'm sorry, I didn't understand that.

[hushed scarab]

and not with all the 324.4m

[woven summit]

in which country bonus challenge available ?

[hushed scarab]

Whenever I download it tells me not loaded, return download

why

[left jolt]

Have you tried reinstalling the game?

[hushed scarab]

yes

and still

[sick shale]

@hushed scarab Do you have enough space?

[hushed scarab]

yes

[night cloak]

Bug oof

Big*

[mortal apex]

No Bonus Challenge for now. U have to wait.

[sick shale]

Bonus challenge is available.

[left jolt]

I suggest to clear any PUBGM data, uninstall the game, reboot your device, and try to install it again from the official app markets.

[mortal apex]

Where tho?

[celest shadow]

Reinstall the game and instead of choosing the HD Resource Pack, choose the Low-spec Resource Pack instead, @hushed scarab.

[sick shale]

I don't have information about all countries, But it's already available in some Middle Eastern countries.

[hushed scarab]

I did it

ok i will do it suri

[mortal apex]

Oh nice! Well,good to know!

[left jolt]

please refer to subpoint 2.12 in #faq.

[hollow heath]

Why is there ping issue after update

[night cloak]

Using vpn in pubg mobile cause ban

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @night cloak.

[deft iris]

@PUBGMOBILE Hello pubg mobile team my account is banned for 10 years i don't know why is it please unban my account.
In game name - BADASS中MYTHIC
PUBG ID - 5269723343

[polar marsh]

@deft iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left jolt]

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[sacred bough]

may i ask what's this?

[low topaz]

id -61201573289
Is this person using bullet cheats ?

i want to take him for PMCO
but he is like too good .... and we suspect he is a hacker

[left jolt]

Feel free to report the player in-game or by using this form -> http://cheater-report.pubgm.cc/

[night cloak]

so pubg is really unbanning all banned account

@celest shadow is pubg really unbanning all accounts??

[celest shadow]

Please do not download the game from unofficial websites, or use an untrusted device or network to access and enter the game. We recommend you to remove any suspicious or unauthorised applications in your device that may be interfering with the game.

For further information, please read PUBG MOBILE's User Agreement here:

▫️ https://www.pubgmobile.com/terms.html

[sacred bough]

okey i got that, now is my acc safe or not?

[celest shadow]

No account suspensions are getting lifted. Please scroll up in #news and read the announcement.

[sacred bough]

@celest shadow im reinstalling the game rn, i should be fine right?

[celest shadow]

This is something I cannot guarantee you on. As long as you play the game fairly, and do not install any third-party applications or cheat softwares to interfere with the game, you will be on the safe side. Violate the terms of service however, will lead you to an account suspension. Please be careful with what you download and install to your device.

[night cloak]

@celest shadow thanks man peace out

[cinder bronze]

@polar marsh can you tell me why my account has been ban I didn’t even hack or something wrong

[hollow heath]

I get black screen when I scope in with 8x wile prone on m24 vikendi map

[left jolt]

@cinder bronze please refer to subpoint 2.12 in #faq.

[hollow heath]

I was playing room didn’t record

Almost got killed

[hazy nymph]

what is the problem I get this mess. when I sign in to any acc. in GL version &I tried vpns but were useless😔😔
What is the solutuo plz??

@left jolt
Can u help me??

[outer pond]

I have recorded a clip in which i was killed by a hacker,how can i send it,someone please tell

[left jolt]

Feel free to report the cheater/hacker by using the built-in report option, or use this form http://cheater-report.pubgm.cc/

[sacred bough]

@celest shadow i got this warning last night i downloaded the twitter app from apk on my emulator because it was bugged and i couldn't login
i deleted it and reinstall the whole game.

[hazy nymph]

Anyone here help me plz???
@left jolt
@celest shadow

[left jolt]

Please refer to subpoint 2.7 & 4.6 in #faq

[hazy nymph]

Please refer to subpoint 2.7 & 4.6 in #faq
@left jolt
I can not read that mess.

[celest shadow]

I am not very familiar with emulators. You have access to the #emulator-support, so if you have something that you would like to confirm, please use the aforementioned channel for further assistance.

[gleaming barn]

I can login to the game with a guest account, but not facebook.

[night inlet]

i need vpn for gamloop because 10 h was dowlond just 15 /100/

my internt is goood

[onyx dagger]

Watch your language, @night inlet.

[night inlet]

you jocking to me

[storm flume]

You can now access #emulator-chat and #emulator-support, @night inlet. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You may move to #emulator-support for further assistance.

[idle hornet]

the new warning that indicates the playzone at the top overlaps the keys and does not allow me to press them.

[onyx dagger]

Feel free to share your Feedbacks about it in #old, @idle hornet.

[quick night]

Bu süre Ne Zaman Biter Türk Gardaşlarım Bilen Varmı

[storm flume]

Please do not use languages other than English, @quick night. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[reef frost]

Will bonus chllenge matches come back again?

[sick shale]

Where are you from?

[jagged tartan]

Hello! I'd like to ask you why you won't let me transfer the Achievements

[reef frost]

@sick shale Pkistan

Pakistan

[sick shale]

I'm not sure if Bonus Challenge is available in Pakistan, Try to ask in their Discord server.
Link can be found in #735483472432594994 3.1

[sick shale]

It's a minor bug, Occurred from the network troubles. Try to restart the game.

[reef frost]

@sick shale It was available before but gone after ther lobby was changed

[sick shale]

Try to ask in their Pakistan server.

[pure cosmos]

Hello can someone tell me why I cant unlink my facebook?

[jagged tartan]

Thank you!

[sick shale]

Why not? What's the problem you encounter?

@pure cosmos

[pure cosmos]

I unlinked my gamecenter and i want to unlink facebook to but it doesnt show function to unlink

[sick shale]

You should link 2 social media accounts.

[pure cosmos]

Ok if i will login with twitter i will be able to unlink facebook?

[sick shale]

@pure cosmos Yes, Refer to FAQ 2.5 for further information.

[pure cosmos]

Thanks

[tacit quest]

Hello

[night cloak]

Hello how to play the solo pubg mobile tournament

If any one know please tell me

[tacit quest]

I Can't Apply Pubg mobile 3rd party Tournament License

Showing System Busy!

@sick shale bro

[onyx cairn]

The application is currently not available and we do not have an exact date when it will be available again.

[tacit quest]

How many Days? Can u Give me the Estimated time?

[onyx cairn]

You may read again.

[tacit quest]

Thanks 😩 👍

[gleaming barn]

I can't login to the game with Facebook my device is iphone 6 but it is accessing from another device please help

[tacit quest]

@onyx cairn

Can I Get The redeem code Of Tournament Card

[sick shale]

@night cloak If you're talking about **Rune Power Community Challenge ** then check #events

[gleaming barn]

@sick shale I can't login to the game with Facebook my device is iphone 6 but it is accessing from another device please help

[uneven pumice]

@onyx cairn

What kind of captain you are if you dont know anything about the third party tournament license

[tacit quest]

I Need support of this license

In Our Bangladesh Country There are many Pmco, pmgc player

So They Need eSports room specially For Vague Information

[onyx cairn]

For better understanding:

We, from Esports moderation and Esports support team are not responsible for the third party license applications.

We provide assistance for official tournaments only. We are also not affiliated with this service and as mentioned above and earlier: the latest information has been shared multiple times before. You just need to accept it.
You can contact [e-mail] for business purposes.

[uneven pumice]

Then i asked for esports sa staff you also denied that bro better to leave management

[onyx cairn]

Please read and try to understand.

[fleet ibex]

If I play in the Rune event, does that affect any of my ratings even though it’s in classic mode?

[thin halo]

He said what he needed to say. They can’t help you regarding that kind of service. I would appreciate it if you stop bothering him. Failure to do so will be considered as off-topic in this channel and actions will be taken.

[dusky swan]

I have problem

The maps don't Download

[jade nest]

Try Reinstalling/repairing your game

[dusky swan]

No benefit

[thin halo]

Yes.

[dusky swan]

I want to carry the maps external download Do you have?

[fleet ibex]

It does?

[dusky swan]

Because I have tournament

[fleet ibex]

I just had a game where it glitched and killed me before I could get a kill, but I didn’t have any decrease in my kd

[jade nest]

You will need to download that yourself.No one can provide you any files.Plz be advised that downloading files from 3rd party sites will lead to permanent account suspension

[uneven pumice]

Can you take us as esports sa staff

[daring slate]

(my id got banned, got message your account has been temporarily frozen due to abnormalities detected in your emulator pls update ur emulator to the Latest version ) when i clicked on update button i found i am using latest version of Emulator, i removed cache remove Temporary files, and then tried to update i got same message you have the latest version .. without any reason i got banned its not proper at all. its not my mistake,

[polar marsh]

@daring slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

You won't become staff by asking.

[dusky swan]

Can I transfer them from another device?

[jade nest]

I already answered.Read that again

[dusky swan]

Brother, this is not my problem, this is your problem, the maps do not download

[jade nest]

I am not the one facing issues

Just reinstall the game from dust.That should fix the issue

[visual iris]

Is crew challenge coming back? When?

[jade nest]

No ETA about that.

[last sparrow]

<@&481161015728406538> 🥺

[jade nest]

Do not use the moderator mention until emergency @last sparrow

State your issue here @last sparrow

[last sparrow]

🐸 💔

[jade nest]

Because of special characters like Victor who has special abilities with some guns in Evo

Go through #735483472432594994 before sending message in any of the servers you join.

[ionic iris]

Help, i did restart and nothing happenes

[jade nest]

Clear the data of pubgm.And then restart your phone.and download the resources again

[calm granite]

How can i join the prize matches

[trail thorn]

When will the hotfix be implemented?

[sick shale]

@trail thorn No information or ETA.

[sick shale]

#events

[trail thorn]

Okay. So all of that bugs when it gets fixed?

If you can't do update then don't let us update.

[storm flume]

Hello, @trail thorn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[trail thorn]

Here we go. The bot comes when the support can't even provide assistance about bugs they let us update to see it.

[simple cairn]

Help my layout doesn’t save

[arctic tiger]

Could anyone tell me why did tjey remove crew button

They*

[arctic tiger]

How to view online status like as it is or is there new option now

Cant figure out this

[torpid compass]

how to participate in the event of runic power?

[arctic tiger]

Select event

[night cloak]

Erangel classic

[arctic tiger]

Erangel classic

[torpid compass]

yes

[hollow junco]

So when are crews gonna be fixed and back up? Aka when is v1.3.0 gonna be released

[left jolt]

See #events

[torpid compass]

but how to get in match

[night cloak]

You press play?

[torpid compass]

yh

[left jolt]

No ETA as of now.

[night cloak]

Can we use dns

[hollow junco]

[torpid compass]

so from where i will get joining code?

[normal fulcrum]

It will be announced in #events 15 mins prior to match time

[normal fulcrum]

Yes, you can

[night cloak]

Is dns not third party app

[torpid compass]

can everyone join or will only the ones who join fast can join it?

[normal fulcrum]

Dns is an apo which changes tour device's dns server. It does not make any changes to the hame

[normal fulcrum]

There will be 100 player slots. So anyone can join until the slots are full

[torpid compass]

ok

[night cloak]

Is all dns safe

[normal fulcrum]

Details of dns server in mention in #faq 4.5 @night cloak. Make sure to go through that channel as most of the questions have already been answered there

[short galleon]

why doesnt my graphics settings change to smooth?

its stuck in balanced

[normal fulcrum]

Screenshot @short galleon

[short galleon]

no i mean i change it

after i restart the game it doesnt come back to smooth

[normal fulcrum]

Have you tried client repair?

[short galleon]

um i just installed the game on my tablet

[normal fulcrum]

Try client repair once. You might have to download the latest update after repair

[short galleon]

client repair is located at login screen?

[normal fulcrum]

Yes

[short galleon]

thanks i'll try that

[spiral dock]

What is up with my phone

[night cloak]

Is render lag a bug or it's a part of game

[spiral dock]

I have all counted downloaded

Someone help

[spark badger]

Why i cant log into my account?
When i try to log in it shows
Server is currently under maintence,please check official site for further information

[spiral dock]

I downloaded all content

[timber snow]

Hello, where to find the official Discord server for PUBGM Europe region?

[left jolt]

May I see a screenshot of your resources tab in the settings?

[short galleon]

does repairing client improve game performance?

[shadow dune]

I want to delete my e-mail account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @shadow dune.

[normal sigil]

Disgusting game

[normal fulcrum]

Feel free to provide your feedback in #old @normal sigil

[left jolt]

Please refer to subpoint ‘3.1’ in #735483472432594994 to find the list of regional discord communities.

[broken goblet]

Hi guys.. How can I talk to costumer service?

[jagged bolt]

So I got banned for 1 day for no freaking reason but my my timer is frizen i think because of that stupid glitch, now what should I do????

[polar marsh]

@jagged bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left jolt]

Please refer to subpoint ‘5.3’ in #faq.

[wraith steeple]

Constant crash while playing room

[broken goblet]

Thanks alot...but I have a qustion

My account was stole how can I get my account back?

I need someone talk to me direct

[left jolt]

Was your PUBGM account linked to a social media account?

[broken goblet]

Yup but the hacker was incorrect my acc

My account in facebook and he deactivated my acc

My name in game still NXT | ClaY

[left jolt]

Please refer to subpoint ‘2.8’ in #faq.

[lime nexus]

@broken goblet tell me in private i might help you in this matter obviously will refer to in game support

[orchid flower]

now i can login then i want to unlink hacker social media but he cancel it, help me

[spark badger]

Korean

[broken goblet]

Okay bro thanks alot@lime nexus

[orchid flower]

nah i think when login should you use vpn first

[spark badger]

Oh ok

[orchid flower]

can somebody help me:(

[night cloak]

@orchid flower For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[orchid flower]

thanks

[solid surge]

so... i changed my server to asia, and now it says im in bronze rank, and i was just in crown, do i still get the rewards for being in crown at the end of the season?

[night cloak]

@solid surge No information at the moment.

[solid surge]

uhhh ok...

[native coyote]

Are the developers aware of a problem that makes remote places blurry? @night cloak

[modern rivet]

1

[native coyote]

Look @night cloak

[rotund gazelle]

Why button F not working on emulator since the new update?

[night cloak]

@native coyote Looks like you are the only one reported so far. I can check that.

.emu @rotund gazelle

Oni bot ded

[native coyote]

@night cloak I looked over the phone and it's the same on the phone.

@night cloak

[night cloak]

Let me check too. Hold on.

[native coyote]

I'm waiting for your answer.

[night cloak]

It does look blurry in cheer park. Is it same in other game modes like classic?

[native coyote]

@night cloak yes, and my eyes are almost blind.

[native coyote]

The men in the distance stand like a long pole.

[rotund gazelle]

What do u mean?

[dense dock]

was "auto"pickup meant to be like that ? it be acting kinda weird after the last update , for example if u have an extended quickdraw on one of your gun and your second gun also an AR needs a mag , when u run over an extended quickdraw mag the autopickup wont highlight it coz apparently u already have one. so basically the new pickup mentality seems to be , if u have one u dont need another one.

[foggy rampart]

 it’s weird or joke

[night cloak]

@native coyote Just checked. It looks fine in the classic modes. Just the foliage blurred in the cheer park. Do you have a better quality screenshot of any such blur you found in classic?

[native coyote]

sure

[native coyote]

these are high resolution

[night cloak]

@native coyote Some samples I shared in the #media.

I will need screenshots taken from a different phone too showing the blur in classic maps.

Looks like the cheer park issue was already reported.

[native coyote]

@night cloak I haven't tried the classic map on the phone. I will try and send.

[night cloak]

@night cloak I do not know, unfortunately.

@native coyote Sure. And thank you for the report.

[native coyote]

the last fuss before going blind.

[night cloak]

@dense dock I faced that too. Could you copy paste that message in #old?

[dense dock]

was making sure if its a bug or just something they changed. but I'll surely do hopefully they fix it

[night cloak]

How do I update to the latest version?? There is no download button anywhere. (iPad Air 2020, latest iOS)

Oh yeah, I'm in Europe.

@night cloak my friend still can’t play metro, when will this be fixed?

Same here

[left jolt]

The update should be available in the App Store.

[night cloak]

Not today it wasn't...

@night cloak Unfortunately, the mode is not available to everyone and there’s no ETA when everyone will be able to.

But why cause people on leaderboard now basically get a free head start than everyone else who can’t play

@night cloak If it isn’t in App store, chances are you have already updated it.

[night cloak]

Hold on, it's there now!

@night cloak #old is at your service.

Feedback bugs is useless no one reads it

I know the process is slow but the community team does read it.

Who’s the community team?
You can’t tell me error reads all of them, it’s useless putting feedback cause nothing gets done about it

They are never online

Error does read all of it and bring up important bugs and feedback with other team members. Don’t worry about the process.

[night cloak]

[pine belfry]

@night cloak hello dude ,i was playing on emulator and my friend log in with my account in the phone (he used to play with it) so the game kicked me and said u r account is logged in from another device.
so im asking if there is a risk that i ll get a ban or something ?

[night cloak]

@pine belfry Remember sharing game account is a violation of the terms of service. And, yes, you risk a ban.

Yeah, good luck with that

Sharing accounts is cheating

[hushed scarab]

@left jolt thx

[left jolt]

You're welcome

[hushed scarab]

The problem has been resolved successfully

[left jolt]

Glad to hear that, enjoy!

[pine belfry]

yes i know he did that without asking so will not happend again. my account now is not baned but im not asking if happend again im asking if its ok for now bcz didnt get banned

[hushed scarab]

me to

[night cloak]

@pine belfry If they only did it once, it should be fine. But If the system finds out that your account is actively being logged in from multiple places, it will give you an “illegal trade item” ban that lasts 10 years.

[pine belfry]

okey thanks. i hope nothing will happend for this time.

[night cloak]

Good luck.

[native coyote]

Look at the edge of buildings, objects. Or do I feel wrong.It is very blurry on the emulator, and it is hardly noticeable on the phone because the resolution is low.

@night cloak

[night cloak]

Noted. I’ll check that too.

[iron sparrow]

Why can't I turn on anti aliasing?

[native coyote]

Is this a bug or is it due to hardware? There is no such problem with your tablet. It can be from HD.

[iron sparrow]

I turn it on and it turns right back off again

[night cloak]

@native coyote I’ll check from different graphics mode and with my phone too. Hard to say what it is. Not everyone is facing for sure.

@iron sparrow It is being fixed right now.

[native coyote]

@night cloak #media Can you check the last person's message in the "Media" section? Same as hers.

[iron sparrow]

Looks trash on my livestream 😂

[night cloak]

@native coyote I see. I’ll ask some emulator players as well and compare the results.

[native coyote]

The phone is not affected much by this because the screen is small.

[night cloak]

It is not about the screen size but the screen resolution. Most phones use the 1080p one, same to emulator users.

[native coyote]

Yes, I tried 1080p in emulator settings, it's the same.

I hope all problems are solved before the new season starts.

[queen nimbus]

There are some problems with the f button in PUBG Mobile

[left jolt]

Please refer to #emulator-support for emulator related questions/issues. In order to gain access to the channel #emulator-support, type .emulator in #481204134859505684.

[night cloak]

how to fix the bug keys on emulator for pubgm

[left jolt]

@night cloak

[night cloak]

👍

[hollow junco]

Items aren’t showing in dismantle after the last update is it just me?

[shy acorn]

i need help please

in korean version this is the second update and the events didnt appear for my account please help me

mobile

[left jolt]

This discord server supports the global version, so please refrain from asking about other versions.

[shy acorn]

i am sorry but i didnt find online support for it. so i think maybe global support for both versions

[primal garden]

Hi why unrank options not working

[rancid ginkgo]

Hello guys
I need help please
I play pubgm and I lost my account and I was play with guest account and in the last season I have a problem (exit button from the car) when I updated the game, and to fix the problem I remove the app from my device and when I install it again I can't found my guest account I can't login they propose to me to creat a new account, and I text the help center they ask me for the exact date of registration to provide the information for help me, and I have a difficulty to remember the exact date of registration.
Please I ask you guys to help me or give me someone name who have contact with the company.
Thank you

[slender sand]

Hey I got an issue, any time I fire my weapon I lose the ability to control my scope while i fire. I cant even move my screen while i hipfire. How to fix this?

[supple vapor]

What does that mean? Tried unlinking fb now that is showing

[slender sand]

I fixed it thank you

[mortal apex]

U cannot unlink FB for 6 days.

[supple vapor]

After those 6 says will it unlink by itself?

[lucid hollow]

There is someone who stole my account and linked his e-mail to my account, and I cannot cancel the link. I want help to canceling the linking of the e-mail to me account

「GR」MOTLG

5154389633

[supple vapor]

@lucid hollow dm me

[mortal apex]

Have u tried to unlink one of those social medias before?

[supple vapor]

Yeah but a few days ago didnt know how so I did just today

I have no idea how to do it

[mortal apex]

Hello! Please contact the Customer Service in-game,by the login screen,since here they can’t do that much. Please refer in #faq 5.3. @lucid hollow

[mortal apex]

Then,you can un-link your social media account from Pubgm only once a month.

[supple vapor]

But I didn't know how to unlink it so I didn't at all

[dusk spire]

hi guys, my e-mail has been stolen. and i want to remove my email login on my account. how to do it?

[mortal apex]

Unfortunately what u can do,is waiting. U can try to contact the Customer Service.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @supple vapor.

[rare quartz]

Hi when i shoot I can’t move aim can u help me ☹️

[rotund gazelle]

There are some problems with the f button in PUBG Mobile

[rare quartz]

All my friends they don’t have this issue

[storm flume]

Please do not use languages other than English, @humble forge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @humble forge. Remember to read through #faq before asking questions in the support channels.

[humble forge]

عايز الغي ربط رقم الهاتف عشان انا سافرت بالنرويج و عايز اغير الرقم

[storm flume]

Please do not use languages other than English, @humble forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[humble forge]

و مش عارف بسبب انه مينفعش الغي الربط برقم الهاتف

[storm flume]

Please do not use languages other than English, @humble forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[humble forge]

I want to cancel the link to the phone number because I traveled to Norway and I want to add another number

[desert viper]

here can i talk to someone from customer service to fix some issues about my pubg account?

[night cloak]

I can't change my country from Turkey to bangladesh. It says for verifying number and when i go to tor verifying , it shows error

[olive dove]

You can't unlink your phone number as this feature is not implemented yet.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[olive dove]

You can talk to them using in-game customer support interface.

[wooden hemlock]

Why I don’t have this setting?

[storm flume]

Hello, @wooden hemlock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[humble forge]

Why

[olive dove]

What do you mean by why?

[humble forge]

Why i can't unlink my phone number ?

[fleet wolf]

Also you cannot change it to a different phone number either?

[olive dove]

The unlinking feature is not implemented yet.

[olive dove]

Unfortunately, you can't.

[humble forge]

Will an update come to cancel the connection

[olive dove]

Please avoid beggin and read the #735483472432594994 .

[peak spoke]

Hi

[olive dove]

No information regarding this.

[humble forge]

Ok thank you

[olive dove]

You are welcome.

[desert viper]

I have tried many times, but they only give me answers to things that do not help my only problem, they take too long and when they respond to something that does not interest me they end the conversation

[olive dove]

I understand, but still we can't help with account related issues, so your best shot is to follow up with the in-game customer support.

[desert viper]

They told me that here I could contact administrators who attended a little more effectively, that is why I downloaded this app hahaha

[olive dove]

For sure, you can contact an admin in here and they will be more than happy to help, but as i said before we can't help with account related issues.

[potent heath]

Do you get to keep time limited emotes?

[desert viper]

my account is not blocked, but someone tries to steal it through Facebook and a few days ago added his Twitter, I have a separate email for that account and also the record of payments to things that I have bought from the first day in that account, just I ask you to help me against this guy who wants to rob me

[olive dove]

What happens when you contact the in-game customer support?

[olive dove]

Which emotes you are talking about?

[dense tide]

Why didn't I explain Bani ?! Please help me

[polar marsh]

@dense tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled widget]

I need link pubg mobile globle for india please help sir my pubgm not work but firend pubgm working please provide link for indian server

[night cloak]

we cant Give you that since the Game is banned in your country

[left jolt]

#questions message

[pastel anvil]

Where can I report teamers

[night cloak]

It is better to report then ingame
http://cheater-report.pubgm.cc/
You can report them in this link also

[pastel anvil]

I only got 1/2 Id since it was solo match

[night cloak]

Report him The other one may get a ban too

[pastel anvil]

Ok

[night cloak]

WTF

[compact latch]

Why is update not available to some???? People in my region have update but i have no update, why????

[night cloak]

Hacker

It is a visual Glitch you can report it in #old @night cloak

Oh

[compact latch]

Noone has any answers?????????

[night cloak]

your region?

[compact latch]

Good support you got here 👎

NA

[night cloak]

Coutntry?

[compact latch]

USA

[night cloak]

The Update has rolled out day before yesterday Try restarting your Device And clear cache of playstore/app store Or you can Download form Official website of PUBG MOBILE
https://www.pubgmobile.com/en-US/m/

[compact latch]

I have many times, checked everything and still no update

[night cloak]

Hi
Can you guys pls fix the gun m16a4?
I tap very fast but the gun shoots very slow

[night cloak]

You can Download from Official link

[night cloak]

you can Suggest it in #old

Tnx

[left jolt]

Feel free to put that in #old.

[compact latch]

Just checked official pubg mobile site and no update to be found there either, WTF

[night cloak]

there is

[compact latch]

Uhhmmmm no

I just looked at it

Patchnotes and thats it

[night cloak]

click on the download button

@compact latch

[compact latch]

All that is there is download button to download the game again

[night cloak]

yeah you have to do it like that

[compact latch]

Wait what???

Since when????

[night cloak]

or Try the steps that i mentioned above

[sick tangle]

Hi, my friend's facebook account cannot login in pubg mobile. If he logs in, it shows ID cannot be found. Any solution?

[compact latch]

Been playing since season 1 and never had to download the entire game over just to get an update

[night cloak]

if you download through website you have to download entire game

[compact latch]

Or is this another scam like the metro royale that emulator players couldnt even play at all??

Why would i have to download the whole game just to get the update???

[agile falcon]

After i updated thé game i started playing in livik normaly but After 4 to 5 minute After i start thé match thé game auto close any solution :/

[night cloak]

Try restarting your Device And clear cache of playstore/app store

@compact latch

[night cloak]

metro royale is exclusive for mobile only

[compact latch]

Ya and thats BS

[night cloak]

try these steps

[agile falcon]

Anyone has a solution ?

:((

[proper token]

Will i be able to use the invite i got from Finals of PMCO EU Fall Split 2020 into the new region (UK) ? Will that transfer there ?

[night cloak]

please use #pmco

[compact latch]

Cleaning cache did nothing

[night cloak]

restart device

[agile falcon]

No

[compact latch]

No update available anywhere on my system

[night cloak]

Do you have that problem in Every map? or just livik

[compact latch]

I did

[agile falcon]

After i updated thé game i started playing in livik normaly but After 4 to 5 minute After i start thé match thé game auto close any solution :/

[compact latch]

You will probably get no real help here

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @agile falcon.

[velvet vault]

Is auto pickup or pickup suggestion broken? Apparently if I have one attachment for example a compensator then for the secondary weapon game won’t highlight it even if I run over another compensator.

[onyx dagger]

Kindly report that in #old, @velvet vault.

May I know where you're from, @compact latch?

I mean the Country.

[agile falcon]

@storm flume i tried even delet thé game redownload + i have 200 free GB storage + m'y phone is one plus 7t so it run pubg way to better :/

[compact latch]

USA

[onyx dagger]

I see. You should've got the update, but it's weird that you havent got it.

[compact latch]

Ya

[onyx dagger]

You need to restart in this regard, or wait patiently to check if the update's gonna come.

[compact latch]

No update anywhere to be found

Rediwnloaded the game too and still nothing

[onyx dagger]

From the official website?

[compact latch]

Yes

[onyx dagger]

Hold on.

[compact latch]

Something is broken with the game

👍

Wait patiently??? Why put a date for the update if said date is not when the update is available???

That is called "lying"

[onyx dagger]

Most of the players got the update.

[compact latch]

Then tell me why theres no update available on my game

Nowhere

[onyx dagger]

Lemme see.

[terse aspen]

Hi

My account was supposed to unlock a day before but they changed the date! Why???

[compact latch]

#soby good luck getting any real help here

[onyx dagger]

You may refer to #news for that, @terse aspen.

[terse aspen]

Can I not get in contact with pubg support?

[compact latch]

Not in person no

Through proxies yes

[onyx dagger]

Is your Game account banned at the moment, @terse aspen?

Uh? @compact latch

[compact latch]

I'm sceptical there even is any pubg mobile support tbh

[onyx dagger]

Just be patient.

[terse aspen]

@onyx dagger yes

[polar marsh]

@terse aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[compact latch]

Been patient 3 days now

[onyx dagger]

You just came here today.

[compact latch]

Cant even play with anyone because i dont have latest version

Update supposedly has been out 3 days now

2 days

[onyx dagger]

Even from the website?

[compact latch]

No update there

Redownloaded the game and still no update

Well thanks for nothing

[night cloak]

Region & device, @compact latch?

[torpid compass]

Can any official mod help this guy out???

[compact latch]

I am in the USA, everyone i know here and elsewhere has the update but i do not, its not available anywhere on my game, gameloop or the official website

[night cloak]

They can use this channel, @torpid compass.

[torpid compass]

ok i am saying to him

[compact latch]

Im at website now and the only download button on the site is to download the game

[jade nest]

You play on emulator?

[compact latch]

Yes

Other emulator players have the update

[night cloak]

Please use #emulator-support, @compact latch.

[compact latch]

Omg shuffle me around

[grim eagle]

Bro when is pubg gona fix the graphics settings

[night cloak]

If you’d like support regarding your issue you’ll happily shuffle.

[compact latch]

I just want to know why some people are being denied the update

Simple

[grim eagle]

I have a problem that when I change the graphics settings it goes back

[jade nest]

Are you on ios?

[hollow hedge]

you get those rewards daily or are they one-time rewards?

[jade nest]

It's mentioned daily,On the left side of the ss@hollow hedge

[rancid ginkgo]

I play with guest account and I lost my account

[hollow hedge]

i have to wear glasses then, thanks!

[jade nest]

Guest account cannot be recovered once it's lost

[rancid ginkgo]

Noo 🥶

[lime sonnet]

Please give me latest version 1.2.0 apk link

[storm willow]

@lime sonnet check official website

@hollow hedge which region? Has that event

[hollow hedge]

Romania 100%, and it may be in some other Balkan countries. I can keep you updated if you want

[lime sonnet]

Link please

[storm willow]

Okay @hollow hedge ty

@lime sonnet check official website, it will be updated there.
We do not have link to share here.

[halcyon monolith]

I want to unlink mobile number from my pubg account

[jade nest]

Sadly, That feature is not available as of now.

[halcyon monolith]

@jade nest but that number is not mine someone try to hack and linked his number

[night cloak]

but the feature is not available

[halcyon monolith]

Then how can i secure my account

Isn't there any way to unlink number or email?

[night cloak]

It's one's responsibility to protect their own account, Looking for free stuff's and giving login information to some websites is something human should stop.

[night cloak]

No you cant Unlink email or Phone number

[halcyon monolith]

I've spent a lot of money on my account 😣

@night cloak i didn't did that kind of thing a friend of mine did that he was one of my good friends but don't know why he did this to me

[night cloak]

since the Feature is not available you cant Unlink Phone number The feaature may be available in Future Updates

[halcyon monolith]

Better to be available in the future

[grim eagle]

Yes

[gusty grail]

When did they change to using fractions of a health point?

[jade nest]

Kindly refer to this message and wait patiently

[shy arrow]

bro this problem how to solve that...

[night cloak]

it is a bug

[shy arrow]

I faced this problem in cheer park... when I intrect any player for fight

[night cloak]

i also faced it you can report it in #old

[shy arrow]

@night cloak thank u... I have another problem

[pallid saffron]

I had registered pmco and I don't get any information or mail ??? Can you help me

[night cloak]

please use #pmco for PMCO related Questions

[shy arrow]

that is I changed my country bangladesh to Australia.... bt I live in bangladesh...I want to changed my country again to bangladesh.. bt problem is I diactive my email account which is log in to game...I deactive this from my account

bt here showed me that I am log in by that email..

what should I do cuz I registered for pmco

[night cloak]

that Doesnt matter for PMCO

[shy arrow]

seriously....@night cloak thank u...soo much..

can for this it make pign high???

[night cloak]

no

it only affects events

[shy arrow]

😢@night cloak

how to changed my country again in bangladesh...

cuz my email has deactivated

[sick tangle]

Hi, my friend's facebook account cannot login in pubg mobile. If he logs in, it shows ID cannot be found. Any solution to this?

[celest shadow]

Hello, @shy arrow. Switching your countries will not affect your latency in the game. This will as mentioned by @night cloak, only affect your event in the game and nothing else.

[shy arrow]

I understand thank you..@celest shadow and@night cloak

🥰🥰🥰🥰

[celest shadow]

You are welcome.

[nimble junco]

Is the current pass gonna end at 16th 23:59?

[celest shadow]

The Season 17 Royale Pass will start on January 19, @nimble junco. Please refer to the patch notes in #news.

[nimble junco]

Sorry I am saying current pass 16@celest shadow

[jade nest]

It will end at 17th 23:59

[balmy monolith]

Does anyone know a fix for not being able to pick up guns in Metro mode?

[jade nest]

Can you state that issue in detail?

[celest shadow]

In that case, refer to @jade nest's response, @nimble junco. That should be the date and time, in UTC by the way.

[balmy monolith]

when I kill someone in advanced mode, and they drop there gun in the loot crate. I cannot equip it into my second free slot. or store it into my backpack.

[jade nest]

Wait for someone who knows about metro.They will solve your query if its not a bug

[vocal estuary]

If I choose any other color it showing red only in scope while scoping

[jade nest]

Are you changing the colour for your crosshair only.
Or you are changing colour of all the crosshair of different scopes?

[vagrant onyx]

I know this bug

Btw You can equip it
might be visual bug

Try to get away from the box drop your main gun and pick up again and switch your gun slot to the secondary or first deepened in your gun slot and try again

[vagrant onyx]

Visual bug also

[storm flume]

You can now access #emulator-chat and #emulator-support, @bright pebble. Revert this at any time by sending .emulator in #481204134859505684.

[mellow gyro]

i had to dedownloaded the whole game

[mellow gyro]

no

it is a bug you have to renter the game to be fixed

@balmy monolith hope this helps

[balmy monolith]

I wouldnt say it's the visual glitch, cause I was playing with a friend and he said it looked like I was just spam pickwick it up

And I have tried dropping my main gun one time, wasnt able to pick it back up. But for one game I was able to pick the guns up, and the next I wasnt able to again.

[shy mist]

Where can I update game apart from Playstore?

[night cloak]

are you from india?

[shy mist]

Yes

[night cloak]

Game is banned there

[shy mist]

We all know that buddy..That's y I'm asking is there any alternative to update game

Taptap is that safe !?

[night cloak]

downloading Game from 3rd party apps may lead to ban
I cant help you bypass Govt ban

[shy mist]

Alright thanks for the help.😀

[mellow gyro]

just reenter the game

it happens usally when you go with 1 gun only

or naked

[jade nest]

@shy mist read this message
No other 3rd party app or website should be used as your account might get suspended permanently

[mellow gyro]

is up to down a thrird party and what about apk appstore

[night cloak]

Playstore/appstore and official website are only recomended

[jade nest]

Every thing you mentioned is 3rd party

[mellow gyro]

ohh i thought apk appstore is not a third party btw

what is a third party and what porpose does it serve in downloading a game

[barren owl]

Need pubg mobile global download link

[jade nest]

Since they might have tampered with files ingame which might lead to account suspension so better avoid using 3rd party app/website

[night cloak]

are you from india?

[barren owl]

Yes

[mellow gyro]

i can ahahhahahaha

[night cloak]

Game is banned there

[jade nest]

Use this
https://www.pubgmobile.com

[mellow gyro]

i just new a secrect thingwhere you can download from playstore

[barren owl]

Thanks

[quiet reef]

any kinda hope for this shity prime plus 😩

[jade nest]

Sice the game is banned in your country we cannot help you with that

[mellow gyro]

i can

but i will not

[quiet reef]

Ban ??? 🧐 I'm from Pakistan

[mellow gyro]

i love modi ji

[jade nest]

Your query was already solved so plz move to any of the discussion channel #pubg-mobile or #chat @mellow gyro

[jade nest]

What is your issue.Explain in detail

[mellow gyro]

jai modi ji

[midnight wave]

So i left metro royal yesterday to lobby, figured it takes my backpack items.
Instead it took everything, literally all i had on me and equipped

I mean i get it to a extent, but everything felt a little tough

[jade nest]

That is how the metro royale works @midnight wave

[midnight wave]

No lol

U don't loose anything outside advanced mode, and leaving back to lobby will remove everything

[jade nest]

If you leave after entering the game.You loose all your stuff.

[fleet wolf]

We all learnt the hard way. I think it's to discourage people leaving the match.

[heavy vortex]

Losing all stuff on you if u exit match has been there from the start of the mode.

[midnight wave]

Ye for sure

So they can't pick and choose their team

[vagrant onyx]

You lose stuff even before its start

[midnight wave]

I just thought literally everything is a little rude, i just started by accident, was having dinner.
Figured i leave at the start and let someone else join

Ye i left in on Starting countdown. Oh well

Still kinda like the mod, too manny t6 squad killing me, after boss or on my way out, that's part of the game i feel

[knotty iron]

game gets super pixelated out of knowhere and low res and everytime i use a 3x 4 6x 8x irs super blurry and pixelated and like i said my render view has dropped and resolution only after this update tho "and textures"

[novel shadow]

while in game the textures of Stones & Rocks where not properly made it seems like blur mod why i have 1050ti

[night cloak]

#emulator-support @novel shadow

[clever wharf]

in my friend account prime plus button has removed how to get it back

[wanton wren]

Unable to login ingame. have re-installed not working

[wanton wren]

I got op wifi a ton of space and tried repair once

[night cloak]

Your Country

[wanton wren]

Boi I am from India but its kr version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wanton wren.

[wanton wren]

-_-

[vivid igloo]

Hey..
Iam. Egyptian person, while making my account i choosed that iam from Europe not africa.. So i cant change my country and there is no event for me.. What can i do?

[jade nest]

Since the system detected the account was created in EEA region.There is nothing you can do about that now.

[surreal turtle]

Hey there's anyone who can help?

[elder spire]

Pubg team unban my account player id 5747666197

[polar marsh]

@elder spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal turtle. Remember to read through #faq before asking questions in the support channels.

[jovial vigil]

🆘

[jade nest]

Which country?

[jovial vigil]

India

[night cloak]

Game is banned and servers are closed so you cant play

[jovial vigil]

I had no problem before

[summer pond]

Why i can’t see my crew in my profile??

[jade nest]

You already know the reason @jovial vigil

[night cloak]

Sorry cant help you more since Game is banned there @jovial vigil

[jovial vigil]

This happen since the new update

[vivid igloo]

Some. Of. My freinds talked to service customer and the "change country button" return back

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @jovial vigil, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[summer pond]

Why i can’t see my crew in my profile??

[onyx dagger]

From 1.2 Patch Notes:

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0.

This should help you, @summer pond. Please read the patch notes in #news.

[surreal turtle]

@onyx dagger when will crew available again?
When new update willl come estimate time

[final ether]

playing with a cheater punishment?

[onyx dagger]

Same goes for you too, @surreal turtle.

[night cloak]

Check pinned message you can find it there

[onyx dagger]

7 Days ban and a Tier reset, @final ether.

[jade nest]

@onyx dagger

[onyx dagger]

That isnt actually possible. Well, did you meant the servers or the country?

[surreal turtle]

@onyx dagger it's not good sometimes when people hack account of someone they do this and unlinks there login

[final ether]

i already got a ban for 3rd party login 3 times 1 day 3 day and 7 day but the tier was not reset now if i play with then what will happened@onyx dagger ?

[polar marsh]

@final ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

They can contact the Customer Service in-game if that happens. @surreal turtle

[vivid igloo]

Country

[onyx dagger]

Could you share a screenshot of the in-game settings here, @vivid igloo?

[surreal turtle]

@onyx dagger how if we don't access to any login now.

[onyx dagger]

It will eventually end up with 10 years of Ban.

[summer pond]

When 1.3 will launch

[onyx dagger]

If they have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. They need to contact the customer service of the respective social media channel for further assistance.

[storm flume]

We currently do not have a specific release date for the upcoming update, @summer pond. Once we do, we will publish further information in #news.

[surreal turtle]

@onyx dagger > @onyx dagger how if we don't access to any login now.
@surreal turtle

[summer pond]

But its not fair to hide the crew from profile for long time

[onyx dagger]

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it.

[onyx dagger]

It is under maintenance.

You may refer to my message which has tagged you above, @surreal turtle.

[surreal turtle]

@summer pond IKR

@onyx dagger which I'd should I use? To contact them?

[onyx dagger]

The same ID?

[vivid igloo]

Ok thanks😥

[summer pond]

Means as usual update coming after 2 months so means we have to wait for 2 months?

[onyx dagger]

You're welcome, @vivid igloo.

[surreal turtle]

@onyx dagger didn't I told you now don't have access to login.

[onyx dagger]

We don't know about that. You may keep an eye on #news. 🤷‍♂️

[onyx dagger]

Again, If they have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. They need to contact the customer service of the respective social media channel for further assistance.

[onyx dagger]

?

[surreal turtle]

This is my account.

He used the bann for a week technique to unlink

[onyx dagger]

If that's the case, you need to contact the customer service of the respective social media channel for further assistance.

Also, may I know your region/country?

[surreal turtle]

India.

[onyx dagger]

Ah.

As we provide community support only for the global English version of PUBG MOBILE here, @surreal turtle, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[surreal turtle]

This is global account till now sir🙏

[onyx dagger]

The game is banned there.

[surreal turtle]

Who cares about govt. Pubg is love

[autumn parrot]

yeah

[onyx dagger]

That's your government's decision. 🤷‍♂️

We cannot help that.

[autumn parrot]

ik

[onyx dagger]

Alright then.

[autumn parrot]

but is there a hope it could come back?

[onyx dagger]

Same goes for you too, @autumn parrot.

[autumn parrot]

okk

[onyx dagger]

Alright.