questions

[night cloak]

@cinder shale The auto responding bot will ask you some questions. Answer them correctly and you should be able to recover your lost account.

@ionic iris I don’t see any such feature on the patch notes. Could you review the patch notes in the #news channel?

[cinder shale]

@night cloak Well, I answered correctly and when I check that my Facebook account has been deleted, it tells me that "I'm sorry we can't buy back your account"

[night cloak]

@cinder shale Could you share a screenshot of the latest message?

[cinder shale]

1 min

[void niche]

@night cloak ??

[night cloak]

@void niche Unfortunately, it is not possible to unlink an email.

[ionic iris]

Yeah there is not such a thing there, i read it on a fourm so i thought it was real

[void veldt]

Yo guys who knows when our outfits will drop in metro? Like 1.5months nothing any weapons or vest helmet in drops!

[cinder shale]

@night cloak

[night cloak]

@cinder shale You need to link another social media account to unlink the account you want to unlink

[hot plank]

Hey, uh, I know it's a bit too much to ask, but can you reset my sister's server change cooldown? My youngest brother got hold of her phone and messed up her server location

[cinder shale]

@night cloak I do not want to disconnect any account I want to recover my pub account

[storm willow]

@hot plank you can change after the cooldown time.

[shell tapir]

Can someone from moderators message someone from community team to check the game , because for iOS players after new update it instantly crashing in loading screen and we can’t enter the game :/

[quartz flare]

Sir

[storm willow]

@shell tapir try repairing/ reinstall.

[hot plank]

56 days....

I guess all she can do is wait, then, huh?

[storm willow]

Unfortunately yes.. @hot plank you may try contacting ingame customer support.

[hot plank]

Okay...

[shell tapir]

@storm willow can’t enter the ,,repair” button page. I was trying to re-install

[night cloak]

@shell tapir It is a known bug. Deleting the game and reinstalling is the solution for now.

[storm willow]

@shell tapir the team is already aware of that.

[cinder shale]

@night cloak My facebook account with which I was linked to that pub account was simply deleted and now I have no other way to log in to the pub account I can offer any proof that it is my account

[storm willow]

@cinder shale we cannot help with account related issues. Only ingame customer support can help you.

[shell tapir]

Okay Thank you for the help. As I said I was trying to re-install the game but nothing happened, it was the same bug. I will wait for repair 🥰

[night cloak]

@cinder shale Unfortunately, you will need to contact the Facebook support team to recover the deleted account. Otherwise there’s no way.

[jagged shoal]

When will the apk link be available on Instagram

[fluid ore]

will i get banned if I update the game on my iphone 7 but dont update my game on my other phone, and then use 1 account on both versions

[night cloak]

@shell tapir Np. Make sure you delete the game completely before a reinstallation.

@fluid ore No. You simply won’t be able to play on your other phone, if you don’t update.

[sharp epoch]

i cant log in my pubg account, can anyone help me??

[cinder shale]

@night cloak If I can provide any proof that that account belongs to me, really nothing can be done?

[night cloak]

@cinder shale Unfortunately, no.

@sharp epoch For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[fluid ore]

but my friends last season was able to play without update, on 1 phone. thats still possible if i dont update on both phones right?

[sharp epoch]

i play pubg mobile kr, they didnt know English language

[cinder shale]

I donated in vain ...

[night cloak]

@fluid ore You misunderstood your friend’s action. Once someone log their account into an updated version, they cannot log in older versions anymore. Hence it is not a problem.

@sharp epoch You can write them in Korean language. This support is for global version only and we cannot help you.

[solar current]

Resources and HD textures are downloading automatically, help.

[quartz flare]

Sir after new update is this true that acccount will be unbanned?

[night cloak]

@solar current You can pause the downloads by clicking on the pause icon.

[shell tapir]

@night cloak Ohh yes, I didn’t delete the game before. Thank you! Have a beautiful day💕🙌🏻

[solar current]

It restarts automatically

[sharp epoch]

@night cloak when i want ti log in, they can show this page

[solar current]

It's annoying.

[fluid ore]

thank you

[night cloak]

@quartz flare Accounts banned for a longer time will not be unbanned. Basically, the update has nothing to do with bans.

@shell tapir You too! ❤️

[solar current]

Can I delete the HD stuff after it downloads?

[nimble aspen]

Is there any service for this game ??

[night cloak]

@sharp epoch Again, we cannot help you with other versions. Please go to #chat.

@solar current You can do a client repair to delete the resources.

[nimble aspen]

12 days I wait for answer on the game for the delete the hack link and they didn't answer

[shy arrow]

what type of update is that...

[solar current]

All of them? Or just the ones I choose

[night cloak]

@nimble aspen It can take up to 60 days. Please have patience.

[shy arrow]

is Godzilla update coming???

[nimble aspen]

60 days ??? Why all of that

[night cloak]

@shy arrow It is a different game version. Unfortunately, we do not provide support for non-global version.

[nimble aspen]

It's too much 60 days for they delete only hack link

[solar current]

If I choose to repair, is it deleting all of the in game stuff I downloaded?

[night cloak]

@solar current The ones you choose or all of them. You will have the options.

[shy arrow]

ohh....@night cloak can u share this versions link.

[night cloak]

@night cloak hey I had a question, how do I use dns for the game, I can't play it in my country and I have heard vpn can get me banned

[cursive oxide]

is crew deleted? Cause my crew dissappears and everyone's crew also dissappears.

[night cloak]

@nimble aspen It is your responsibility to safeguard your account. And it is up to 60 days. It should take less than that.

@shy arrow You can download the global version from your App Store.

[shy arrow]

@cursive oxide I have also a same question.

[cinder shale]

@night cloak We cannot review your account deactivation decision
Due to the coronavirus pandemic (COVID-19), fewer reviewers are available, so we cannot review this decision at this time. I can't even recover my Facebook account

[night cloak]

@night cloak You can use any DNS on your router or WiFi configuration. You can Google for various DNS and their benefits.

[shy arrow]

@night cloak I already play...bt I have seen this monster in pubgm in (panda)s video

[storm flume]

Please refer to this channel's pinned messages for further information, @cursive oxide:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I have data, not wifi, can an app work?

[cursive oxide]

Okay

[faint thorn]

Why this Error

[night cloak]

@cinder shale Unfortunately, you will need to create a new account and play on it during the mean time.

[storm willow]

@faint thorn region?

[night cloak]

@shy arrow Again, we do not help regarding other game versions. Please ask the members in #chat.

[blazing aspen]

16
01

[cursive oxide]

and sorry for not reading the pins 😖

[faint thorn]

IND

[storm willow]

@blazing aspen we support only global version.

@faint thorn the game banned is banned in your country. We cannot help.

[night cloak]

@night cloak You will need WiFi for it to work. You can look for apps that provide the service with data connection.

[faint thorn]

Give me any Trick so i can play

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @faint thorn

[night cloak]

@faint thorn We do not recommend playing the game at the moment.

[faint thorn]

Oky🙂

[modern swan]

is pubg mobile unbaning all banned accounts?

[night cloak]

ok

@modern swan No. All the accounts will be unbanned at the end of their ban period.

@night cloak Hello i need help about keymaping in pubg mobile now from new update on gameloop i can't loot crate i search for any solution or fix can you help me ? Thank you..

[rotund rover]

@night cloak I have update my pubg mobile but not logging

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[storm willow]

@rotund rover region?

[rotund rover]

@storm willow india

[zinc tendon]

I cant play pubgm kr
It tells me server in maintenance

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @rotund rover

[rotund rover]

I have update

[storm willow]

It doesn’t matter, the game is banned in your region. @rotund rover

[night cloak]

I have a question can I get banned If I yous gtx tool?

[storm willow]

We do not recommend you to play @rotund rover

[rotund rover]

Ok

[unique dome]

If we play using gfx tool will we get ban ??

[storm flume]

Use of unauthorized third-party software or methods, @unique dome, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@night cloak Yes. Editing game data is a violation and you risk of getting banned.

[hollow junco]

This is still the same for the past 5 hours, god why do we have to waste our time with this slow game

[storm willow]

@hollow junco region?

[hollow junco]

Just fix this for all regions bruh like youre gonna fix it if i gave you my address

[night cloak]

@hollow junco The game is not available in some region. Hence you cannot play it.

[hollow junco]

It is available in my region, I can still play it the previous update is still working but when i try to update it i cant

[warped parcel]

Why is pubgmobile.live/apk not updated to 1.2 apk, it's still downloading 1.1 apk

[night cloak]

@hollow junco Then the game was banned from your region right after the previous update.

[hollow junco]

Its not banned bruuuh

[storm willow]

Contact Apple support and ask them “why it is not available” @hollow junco
May be they can answer you without asking your region.

[finite bloom]

@hollow junco it’s working completely fine

[night cloak]

@hollow junco The App Store says so. Please contact with Apple support if you need help.

[hollow junco]

I guess I have to reinstall the game then, i think it happens when you switch apple ID’s it wont let you just update.. Thanks 👌🏻

[harsh basin]

Pls Fix Microphone Bug🙄

[finite bloom]

But I’m updatin it

Maybe it’s not available in your region

[hollow junco]

Yeah because when you first downloaded it you did with the same apple id that you are using right now to update it.

[night cloak]

@harsh basin Please report in the #old channel.

[harsh basin]

@night cloak okay

[finite bloom]

You changing id’s?

[hollow junco]

Yep 🥶 thats the problem.

[finite bloom]

Sokka

[hollow junco]

Indeed..

[cerulean geode]

When will the new emulator game update download?

[idle hornet]

after updating the app no longer starts on ipad, news?

[tight timber]

The results of our team is scrambled

[storm willow]

@idle hornet reinstall

[storm flume]

You can now access #emulator-chat and #emulator-support, @cerulean geode. Revert this at any time by sending .emulator in #481204134859505684.

[storm willow]

@tight timber can you explain? If you feel there is a bug/ glitch please post in #old with video, charID, region and device.

[fervent patio]

Hi there is a girl who played in the Star Challenge tournament. She claims to be a content maker, but there is no evidence that when she play PUBG, she don't make a camera on the face, but on YouTube or a tik tok, a face appears. What if someone else is playing?????

[tight timber]

My name is placed in front of my teammate instead of infront of me.

[night cloak]

Late matchmaking in phoenix os emulator please help us we love pubg mobile gameloop is laggy in low end PC's

[storm willow]

We recommend only gameloop and use #emulator-support or #emulator-chat @night cloak

[night cloak]

how can i report some one who is promoting and selling cheats here is the video and the caption of the video is dm me on whatsapp for hack

[storm willow]

@tight timber Post in #old

@night cloak youtube?

[night cloak]

tiktok

[storm willow]

DM @night cloak

[idle hornet]

Ok! Thank you and good day

[chrome swallow]

Please go over guys and report this guy he steals and sells ppl account

[cursive oxide]

Why is there no famas in livik's description?

[raw flint]

why its not increasing its always 1/3

[robust pine]

New update Keeps on crashing on iPadOS

[nocturne salmon]

Updated and just started a match and the game crashed, I can’t open bcs of crashes when i try to open again, any solution? iOS

[winter fiber]

No country flag in plane name

[rotund rover]

I need pubg mobile link

[storm willow]

@robust pine reinstall should help.

@nocturne salmon ^

@winter fiber Post in #old

[chrome swallow]

Please report him

[robust pine]

Already tried.

[rotund rover]

@storm willow I need pubg mobile link

[plush forum]

Unban my account pubg

[polar marsh]

@plush forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne salmon]

I have done a clean install

[rotund rover]

Help me plz

[storm willow]

@rotund rover Check official website..

[rotund rover]

I need pubg mobile link

[storm willow]

@nocturne salmon when does it crash..

@rotund rover already answered you.

[nocturne salmon]

When i try to Open the Game

[rotund rover]

@storm willow tq

[crimson prairie]

Can anyone help me with pubgmobile download link

[onyx dagger]

May I know your Region/Country, @crimson prairie?

[crimson prairie]

India@MaoKai

[nocturne salmon]

The game isn't opening @storm willow

[whole elbow]

Excuse me pls send the global version link @storm willow

[onyx dagger]

The game is banned there. @crimson prairie

[storm willow]

@nocturne salmon please post in #old with video

[onyx dagger]

May I know your Region/Country? @whole elbow

[whole elbow]

why so?

[onyx dagger]

Just the country.

[whole elbow]

India

[onyx dagger]

I see.

[crimson prairie]

Yes but I'm since yesterday but today unfortunately I deleted the app @MaoKai

[onyx dagger]

The game is banned there.

[storm flume]

Please refer to this channel's pinned messages for further information, @crimson prairie @whole elbow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[whole elbow]

But my frnd downloaded the global version Who lives in india too

@onyx dagger

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[compact tide]

Cod spectating does not bug or shuffling, pubg pls fix your game

[storm willow]

@compact tide #old

[idle hornet]

during the data downloads the app closed and the same bug returns

[kind ibex]

how to download session 17

[night cloak]

Keep downloading.

[hushed scarab]

all these 552.3m

[stable locust]

i want to change my server back to EUROPE .. any one has a Solution ???

[hushed scarab]

I need 10,000,000 days

[night cloak]

552MB, because you installed the 600mb APK.

[hushed scarab]

to download it

[night cloak]

There’s a few GBs to download again when you go to lobby.

[blazing whale]

Hello good, why don't you let me enter the metro mode, I need help, I have already updated. @night cloak

[night cloak]

@blazing whale What does it show?

[blazing whale]

Something from a beta and that I was not invited.

[hushed scarab]

Are you deceiving the people? in googel play 620mb and in the game 552.3m

its problem you need to Fix it

[gleaming glade]

how many size of pubg new update

[blazing whale]

I want to play Metro is my favorite mode, but it won't let me, I need help please. @night cloak

[hushed scarab]

552.3m

[night cloak]

@blazing whale Please share a video of the issue. I did not understand.

[stuck gazelle]

i don't know why but my andriod tooks 2 min to update pubg but my ios tooks more than 10 hours to update can i have solution for that i have a excellent internet

[gleaming glade]

how many size of pubg new update ?/

[hushed scarab]

hmmm

[night cloak]

@hushed scarab It’s either 620+552 (1.2GB) or 1.8GB alone. The 552 is actually compressed file. Hence you do not need to download the extra 600mb.

[stuck gazelle]

@hardy sigils i need solution

[vernal sandal]

will the crew come?

[night cloak]

@vernal sandal Crew will be available in 1.3.0 update.

@stuck gazelle You will need to contact Apple support to learn about it.

[hushed scarab]

Why you don't do the 1.8GB in googel play it's easy to do it Why do you complicate matters? pubg

[blazing whale]

@night cloak

[hushed scarab]

Google "

[night cloak]

1.2GB is far less than 1.8GB alone. So, people with less data can download it.

[slim bloom]

I'm getting much ping after new update🥲

[paper wing]

How can I download new upload

[night cloak]

@blazing whale It is working fine for me. Maybe you do not have access at the moment. Please try again at a later time.

[paper wing]

How can I download new update

[idle hornet]

after updating on iOS (iPad Mini) the app does not start. I reinstalled but while downloading data (maps etc) the app closed and won't start anymore.

[night cloak]

@paper wing You can download the 1.2.0 APK version from https://www.pubgmobile.com and install the update.

[hushed scarab]

but in Google play is normal not like in game because the game you need to Stay in but Google play you don't have to stay

[night cloak]

@slim bloom Please use #old to share your issues.

[rich flint]

İ have problem at emulator

[night cloak]

@idle hornet Please delete the game completely and install it again. Make sure not to switch graphics to Ultra HD/HDR.

[rich flint]

İ installed gameloop but it didn't continue stopped at 99% while installin AOW Engine

[hushed scarab]

@night cloak

[storm flume]

You can now access #emulator-chat and #emulator-support, @rich flint. Revert this at any time by sending .emulator in #481204134859505684.

[stuck gazelle]

@night cloak how can i contact apple

[night cloak]

@hushed scarab Please feel free to share your feedback regarding the change in the #old channel.

[hushed scarab]

I do

[night cloak]

@stuck gazelle You can ask Siri to get yourself the support link.

[trim surge]

How to download Global version in India?

[idle hornet]

Ok! thank you so much

[stuck gazelle]

@night cloak what should i ask to siri

[paper wing]

I cannot download update through the link provided by you

[night cloak]

@stuck gazelle For Apple support link.

@paper wing You can update the game from the App Store. It is available right now.

[trim surge]

Help me for download Global version in android

[night cloak]

@trim surge You can update the game from the App Store. If you are on Android and having trouble updating, you can download the 1.2.0 APK version from https://www.pubgmobile.com and install the update.

[paper wing]

I am from India so not available in playstore

[hollow junco]

So from now on crew points are only converted to AG?

[night cloak]

@paper wing Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/. As we cannot help you.

[rich flint]

Please look #emulator-support

[night cloak]

@hollow junco Yes.

[hollow junco]

Thanks @night cloak

[untold steppe]

Just look

1.2k elims this is really weird

[trim surge]

I'm in India i can't download😔

[untold steppe]

And he hasnt been online for whole 3 years

This is just damage for my brain

[night cloak]

@untold steppe The regional leaderboard will be updated every Monday.

@trim surge Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/. We cannot help Indian users, unfortunately.

[untold steppe]

No im saying this is really like weird weird

How does he has 1.2k elims and he hasnt been online for a whole 3 years

Explain

[night cloak]

@untold steppe The game is not even 3 years old. What do you mean?

[slim ocean]

My account just got hacked can anyone here helpe

[untold steppe]

1008 days not online

[night cloak]

@slim ocean For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[untold steppe]

Almost 3 years i guess so

I mean my brain hurts

[night cloak]

@untold steppe Maybe that is a visual bug you are seeing. The person is a season 5 conqueror.

[untold steppe]

Hmm really weird

I mean he hasnt been on for 1008 days on my acc hes like a trophy for me

I mean really weird

[night cloak]

May I know what is his/her game ID?

[untold steppe]

I can't check he hasnt been on for 2 years let me try somethin

[night cloak]

You can click on their profile and copy the ID. It doesn’t matter if they weren’t online for a long time.

[slim ocean]

Yes shark you are correct i already tried since 1 month no reply when asked all my details there but I didn't had only one thing to give them and that is the first payment on my account but when I try to login it says account logged in with a newer version even I have yesterday's newest version Help!!!!

[night cloak]

@slim ocean The newer version issue is an exploit caused by the person compromised your account. Unfortunately, there’s no fix for this as of now.

[untold steppe]

I got it

Oh crap didnt copy wait

[slim ocean]

But what if I make my friend login from the same account and from the same region the hacker logs in with

Will that be a solution

[untold steppe]

518329771

Here it is i gotta get to the end of this...

[night cloak]

It will still not solve the issue as the person compromised your account customised the game version, @slim ocean.

[untold steppe]

This is the first time of hearing abt this shark?

[night cloak]

What do you mean?

[slim ocean]

Ok one last thing can I know like how can the person compromise the version?

[untold steppe]

Like this guy who hasnt been on for 2 years and is on the leaderbords of having 1.2k first day thats impossible

You checked him sharki?

[night cloak]

@untold steppe That looks like a visual bug. Could you go to his profile and report the issue?

[untold steppe]

Yea sure il do that right away

This was weird thanks for getting to the end of this

[night cloak]

@slim ocean Person can compromise your account if you shared your social media credentials with someone, wrote it down somewhere or simply shared in suspicious websites.

@untold steppe Indeed and no problem.

[uneven root]

Hello

[grand star]

Hello its true all 10 year accounts will be unban?

[night cloak]

@uneven root Aloha! How can I help you?

@grand star It is not true.

[grand star]

But the band date is changed to hours

[night cloak]

It wasn’t changed but invisible.

[grand star]

Iv seen a lot of users

[compact parcel]

Does anyone know how to fix this?

[grand star]

Ohh

[night cloak]

@compact parcel Unfortunately, there’s no solution to that problem.

[uneven root]

Why do I experience so many fps drops?

Literally sucks in competitive

[night cloak]

You experience fps drops for multiple factors. Usually a device hardware issue but can be caused by excessive heating issues.

[untold steppe]

Get a new device will help👍

[compact tide]

Pubg pls spawn me in tdm. Aftwr the update i uninstall and install again still bug. Fix your game la

[last sparrow]

@grand star ئەو بڕایە ڕە ڕاستە

[storm flume]

Please do not use languages other than English, @last sparrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@compact tide Could you screen record the issue and share in the #old channel?

[grand star]

@last sparrow arawalla

[quartz flare]

Why i am getting thus

Failed to login,

[lime juniper]

The FPS or TPS will not affect the damage or recoil of weapons, as claimed in the video. This is related to the frame rate when the user is playing. We are working on solving this at a technical level.

[night cloak]

FPS: frame per second, not first person shooter ._.

[quartz flare]

Please tell

[night cloak]

@quartz flare Could you try to login with a different social media login method?

[quartz flare]

Yeah i did

[lime juniper]

Transaction processing system.

[quartz flare]

Still didnt worked

[night cloak]

:o

Ight thx! And gl

Have a great day ahead

@quartz flare Does it work with a different login method?

[wet stone]

HI guys who can help me, i am trying to enter metro royal, 1 time was success, but second time they show me message, (like this function is in betatessting )

[quartz flare]

No

[night cloak]

@quartz flare Could you screen record the issue and share here?

[quartz flare]

Okay

[weary orbit]

Is this true? ‘All banned accounts are restored’

[night cloak]

@weary orbit Just the date is invisible along with the time. They will not be unbanned.

[weary orbit]

So no way that they can be restored 🥺

[night cloak]

No.

[wet stone]

Guys how i can enter into metro royal ?

[night cloak]

@wet stone You can tap on metro to enter. The mode is not available to everyone at the moment.

[magic lantern]

HELLO

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @magic lantern. Remember to read through #faq before asking questions in the support channels.

[void niche]

I can't run the game !!!!

[meager latch]

I need a link of pubg

[river spade]

My game is crashing after this update , I have an iphone 11 so it's not my phone that's the problem 😂 can anyone help?

[storm willow]

@river spade #news

@meager latch check official website.

[storm willow]

Device?

[wet stone]

@night cloak Could please tell me when everybody can enter ?

[inner maple]

Anyone know what happened to the crews? @slim bloom

[storm willow]

@inner maple

[inner maple]

Thanks

[river spade]

I deleted and reinstalled the game but I'm still having this issue.

[night cloak]

@wet stone Soon. No ETA.

[inner maple]

About when is the v1.3.0 update expected? @night cloak @storm willow

[night cloak]

Hello can i change server from middle east to europe?

[full plover]

Well, in the last days I bought a tablet to play pubg mobile, (it runs smoothly) But the problem is that when I'm playing and I want to see a tree from a distance of 100 to 200 meters, they are kind of barely pixelated, ( This I play in the soft, but other players I watch can see from this normal distance) Later in the day I will send a photo to see.

[lethal cliff]

Can i download pubgm from official website?

[glossy peak]

Ummm i think that's a 10 year ban
is it glitched or what ?

[night cloak]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[storm willow]

Yes click details for the current status

[inner maple]

About when is the v1.3.0 update expected?

@storm willow

[storm willow]

@inner maple no info.

[night cloak]

Can i ask why when making a duel in cheer park the opponent doesn't take damage unless I melee attack him he gets damage.

Bruh why asking for v1.3.0 while the update was established today

@night cloak it is possible to change server

From middle east to europe

[main lake]

Can i download pubg mobile in official site of pubgmobile.com ?i am from india..@night cloak

[night cloak]

🤠 ✌️

[full plover]

Well, in the last days I bought a tablet to play pubg mobile, (it runs smoothly) But the problem is that when I'm playing and I want to see a tree from a distance of 100 to 200 meters, they are kind of barely pixelated, ( This I play in the soft, but other players I watch can see from this normal distance) Later I will send a photo to see

Is what I mentioned above a solution?

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @main lake

[main lake]

Ok sir thanks a lot.

[night cloak]

Hey help me

[lavish fox]

Help! I cant update my game

[night cloak]

Can i change server from middle east to europe

[blazing whale]

@storm willow i need help

[storm willow]

@night cloak you can change after cooldown

[storm willow]

Yes ?

[storm willow]

Region?

[blazing whale]

It won't let me enter Metro because it tells me I wasn't invited to the beta. Will this be the case forever or will it be enabled in a few days?

[lavish fox]

@storm willow i can t update my game

[night cloak]

@storm willow how after cooldown?

[storm willow]

You can changer server ingame @night cloak

@blazing whale No information on that... may be invited later...

@lavish fox which region?

[blazing whale]

okay

[lavish fox]

Europe in game

[storm willow]

Country

[lavish fox]

Romania

[storm willow]

Check AppStore/ playstore @lavish fox

[night cloak]

@storm willow hey dns is safe for pubgm right? Because I can't play it in my country

[lavish fox]

@storm willow i try is not working

[storm willow]

If the game is banned in your country - we do not recommend you to play. @night cloak

[night cloak]

But what if I use dns? Can I get banned from the game for using dns changer?

[storm willow]

@lavish fox clear cache, try delete and reinstall

[lavish fox]

Okay, I'll try.

[earnest spruce]

Does anybody know when unranked is coming

[night cloak]

@storm willow

[storm willow]

@night cloak As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

@storm willow

Before 39 d

I just wanted to ask if it's safe

[storm willow]

@night cloak you can change after 35 days

@night cloak we can no longer assist you.

[night cloak]

I know this but my ask its before 35 days

Ok

[storm willow]

You cannot before The said time @night cloak

[night cloak]

Do you know why i cant?
Couse 1 month ago it was possible aftes communicate with support @storm willow

[storm willow]

@night cloak Not possible anymore.

[narrow musk]

How can I apply for pubg mobile partnership?

[storm willow]

Need any help? @young void

[hearty zenith]

Hi,when the crew challenge returns, will crew challenge coins be returned?

[narrow musk]

I'm a streamer with 100k subs

[storm willow]

@narrow musk you mean content creator program?

[young void]

Needed to remove Twitter

[storm willow]

@young void will be removed in 6 days as mentioned there

[night cloak]

Okey, i have another question.

Can i register my team again in Pmco because i changed my account and we have one more player?

[storm willow]

No other informations yet.

[young void]

If again enter using Twitter account ( unlink process will stop )

[storm willow]

You can register only once. And use #pmco next time

[storm willow]

Yes.

[lavish holly]

I got banned for no reason, I was 10 in the tpp ranking season, I was close to 3 conquerors. I think it could be a mass report. Please help me out. This need to be fixed, so many ppl got banned for no reason 😭

[polar marsh]

@lavish holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hearty zenith]

Does this mean that they won’t be returned?

[young void]

My account hacked by this Twitter account person last season

[young void]

What’s the option to get my account back

[storm willow]

Contact ingame customer support @young void Only they can help with account related issues

[night cloak]

@storm willow could you reply to @lavish holly ? Thanks.

[brazen oriole]

Can anyone please send me the pubg mobile latest version link

[storm willow]

@night cloak we “discord staff” cannot help with account suspension.

@brazen oriole check official website.

[void finch]

😆

[brazen oriole]

@storm willow ok thank you

[narrow musk]

What's content creator program?

[ocean island]

@polar marsh can you please fix the app crashes on iOS thank you

[sand path]

#news. @ocean island

Already fixed. You need to Uninstall reboot and reinstall

[storm willow]

@narrow musk Check #735483472432594994 under ROLES.

[ocean island]

But so many people have installed and reinstall and still same crashes

[paper mulch]

When they going to fix crashes problem?

[safe comet]

Is it a bug or is it on purpose that in metro you cant lose your stuff ?

[ocean island]

They said to reinstall @paper mulch

But it still crashes

[paper mulch]

Already reinstalled same problem

[narrow musk]

I mean pubg mobile partner tittle

[ocean island]

@paper mulch same here mate

[night cloak]

Hi any one can help me its true pubg band if its 10 year band now its 24 hour the band we will be disaapere

[paper mulch]

Oh no

[night cloak]

Hi any one can help me its true pubg band if its 10 year band now its 24 hour the band we will be disaapere

[wraith stone]

@storm willow How to download pubg mobile without vpn? Before there was an apk link on PUBGM Official Instagram, but it has been removed now. What to do now?

[austere hound]

fix the glich of flag on aeroplan which come on top rp in `1.2 v

[celest shadow]

Please report it in #old, @austere hound.

[lyric wagon]

Is anyone having a really bad ping issue but ping is fine?

[storm willow]

@narrow musk one cannot apply for it, it’s awarded by the team.

[analog wadi]

awaya kara dare dabtawa

[night cloak]

My pubg global is not working server is busy

[delicate saffron]

Hello, may I know where to look and read patch notes for Metro Royale?

[storm flume]

Please do not use languages other than English, @analog wadi. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm willow]

@delicate saffron patch notes was posted in #news

@night cloak region?

[delicate saffron]

For Metro Royale too?

[night cloak]

@storm willow india

[storm willow]

@wraith stone official website

[zealous pawn]

why does my gyroscope move in the opposite direction sometimes

[storm willow]

@night cloak the game is banned in your country. We cannot assist you in anyway.

@zealous pawn try repairing your app. Restart device.

English @zealous tapir

[zealous pawn]

ok

[night cloak]

@storm willow my every friends global version is working why

[storm willow]

@night cloak As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[narrow musk]

How can we send a signal to them that there is channel with 100k subs?

[zealous tapir]

Hello dear administrators of the game Pubg Mobile. My account was deleted today. I got an error when I wrote in the chat - To protect our younger users we are unableto offer you the chat functions. We apologize for any inconvenience caused. And I wrote in the browser how to fix this error there was written change the age in the game settings. I went to the settings and clicked somewhere. And the account was deleted tried to log in failed. Then I go in and there comes out the creation of a new character. Please help me restore it. I have invested a lot of money in this account. sob Nickname was Guzes× or Juzes× country Russia cellular tele 2, there is also Wi-Fi Rostelecom. Please help me I have invested a lot in this account

[storm willow]

I would suggest you to apply for content creators program. @narrow musk

[narrow musk]

How can i apply that?

[storm willow]

Link is in #735483472432594994 under roles @narrow musk

[young arch]

Could I talk to you

[wraith stone]

@storm willow can't download from offical website as it is banned in India. Now what to do?

[zealous tapir]

Hello dear administrators of the game Pubg Mobile. My account was deleted today. I got an error when I wrote in the chat - To protect our younger users we are unableto offer you the chat functions. We apologize for any inconvenience caused. And I wrote in the browser how to fix this error there was written change the age in the game settings. I went to the settings and clicked somewhere. And the account was deleted tried to log in failed. Then I go in and there comes out the creation of a new character. Please help me restore it. I have invested a lot of money in this account. sob Nickname was Guzes× or Juzes× country Russia cellular tele 2, there is also Wi-Fi Rostelecom. Please help me I have invested a lot in this account

[storm willow]

@zealous tapir try contacting ingame customer support. We don’t deal with account related issues.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @wraith stone

[storm willow]

Yes ?

[zealous tapir]

With what accounts did I write about other things in general

I wrote that the account was deleted how to restore it

[short axle]

I have question. If you got banned for 10 years Pubg Mobile gonna unban you ?

[young arch]

I was have 2 band account to 2030 and now i can open it

[zealous tapir]

And you write about some account

[celest shadow]

Can you send us some screenshots?

[hollow junco]

Are season 4 characters coming back in season 17 as well or just the skins crate?

[stark socket]

Hello i am an ios user anybody plss tell me how to play pubg after ban in india without vpn please let me play ping global @celest shadow

[bright garnet]

Can any one send me the link of pubg global version

[celest shadow]

No information about this, @hollow junco.

[celest shadow]

Refer to this message, @stark socket.

[stark socket]

For ios bruh

Iphone

[celest shadow]

You can download PUBG MOBILE from the Google Play Store, AppStore or from the official website, @bright garnet.

[stark socket]

@celest shadow I WANT TO PLAY PUBG WITHOUT VPN AFTER BAN IN INDIA 🇮🇳

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @stark socket.

[stark socket]

If you can contact PUBG MOBILE please say them to relaunch pubg ASAP Now we are getting bored without rhis game @vagrant tulip @celest shadow

[severe drift]

Help with pubg every time I press update on play store it say there is something wrong

[placid maple]

For how long the ban

[polar marsh]

@placid maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mellow gyro]

..................

[severe drift]

@vagrant tulip can u check my problem

[stark socket]

I AM A CONTENT CREATOR PLEASE GIVE ME CONTENT CREATOR ROLE SO THAT I CAN MESSAGE IN CONTENT CREATOR AND GET SOME VIEWS AND LIKES

[severe drift]

@vagrant tulip nvm I fixed it thanks mate

[storm willow]

@stark socket where are you from?

[young arch]

Come to voice dou 1

[stark socket]

I am from INDIA

Sorry for that bruh

[storm willow]

@stark socket you cannot get. Since the game is banned in your region. This is Global version server.

[young arch]

Could you come to voice dou 1

[stark socket]

Currently i am playing pubg kr i can

[storm willow]

@stark socket I Hope you read my previous message. “Global version”

@young arch you can explain here.

[stark socket]

Okk sorry 😞

[young arch]

I’ll get mute

[river copper]

Help me accaunt band hellppppp

[polar marsh]

@river copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young arch]

I’ll get mute

[polar marsh]

@young arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How can i recover access

[storm willow]

@night cloak contact ingame customer support

.support @night cloak

@night cloak it’s visual glitch, just date is not visible, if they click details it will show the date and time

[zenith turret]

hello

who can help me to know my email address
i link the game with twitter account , and i forget the email address after i update the game , i know the password but i forget the email
?

[night cloak]

Why take all things in metro is unfair

[slow fox]

When come pubg mobile india

[zenith turret]

if i send the #id of my pubg account can you tell me the email ?

[undone halo]

Gorgeous little man lovely service

[zenith turret]

how can i contact twitter

what can i tell the twitter

every pubg account can know how he registerd

bro i know the password

but i can't remember my account

in a logic how can i contact with twitter support if i don't know the email

[keen lotus]

whats the reson for all ban evreone i make 10 player get ban last month

[polar marsh]

@keen lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zenith turret]

i have more than 15 email in twitter , and to be honest i remember 5

[sharp crater]

The game is crashing every time I load it after the new update and I am on latest iPad

Is there a known issue with it..?

[undone halo]

Show my new apprentice

[sharp crater]

@vagrant tulip it doesn’t even load so I can’t do any of that
My iPad has 30gb space remaining so it shouldn’t be related to space

And it is the latest iPad Air so it is not likely a device related issue - ram or cpu wise

[quick palm]

What's up with the ids getting unbanned? After the recent update, is it a glitch or somn?

[storm willow]

@quick palm the date is not mentioned. If you click the details tab, it will show the original ban time with date

[hidden compass]

https://www.pubgmobile.com/en/event/runicpowerpreheat/ i download the game from website so is it safe to play/

[unique dome]

Please provide pubg download link in Instagram bio

[winged frost]

I heard lot of things like 50% of the ids unbanned , is it true? And if true what type of ids unbanned?

[storm willow]

@winged frost it’s not true.

[storm willow]

Download from official website

[unique dome]

I am from india i cant download from official website

[somber pivot]

My account was hacked by someone bt still i have mail and phone number login how can i get my account

Anyone plz help me that hacker always loggin my account continuosly using twitter login

[signal stag]

Hello to you, have you felt that you are banding players from your own! Do you know what anyone doesn't know to do With A Jalbrek's mobile phone, without using any 10-year-old band edifying, you call it the game law? That's why I say I'm banded unjustly so I ask you to open my band! If you don't, make sure your player withdraws from this game, because your only goal is to make money, so I ask you to open all the bands so that your spirit can return to the game!

[polar marsh]

@signal stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden compass]

@storm willow is its official website https://www.pubgmobile.com/en/event/runicpowerpreheat/ ?

[storm willow]

@hidden compass Website and all the other social media links is in #735483472432594994

@unique dome As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[unique dome]

Pls provide pubg latest version download link in Instagram page for indian users

[night cloak]

When is metro out of beta

[storm willow]

@unique dome answered above.

@night cloak No information about that yet.

[night cloak]

Bruh my friend can’t play with me

[storm willow]

#old @night cloak feel free to send feedbacks.

[void cedar]

Will the 10-year Band be open to everyone today?

[celest shadow]

No, @void cedar.

[winged frost]

Hello pubg, i just got an advertisements facebook messenger, its seems to me like hacking accounts, do the best to stop hacking accounts

This is the picture of the ad

[quartz flare]

Because of this i lost my account

[winged frost]

This is the website

[winged frost]

Oh sorry , did you signed your account on the website or what?

[night cloak]

@celest shadow After deleting the pubg account, new ID can be opened with this Gmail ..?

[quartz flare]

Not now i lost my acc 3 months ago

[south star]

hello pubg team my friend made my server middle east as a joke how can i switch to europe server please help id: 568132413

[celest shadow]

Please report it to the respective platform.

[celest shadow]

It should create a new account.

[celest shadow]

Unfortunately, there is nothing you can do about it other than waiting 60 days for the server selection cooldown to end.

[shy mist]

Where is the update link which were updated everytime in #news ?

Can someone help coz the game's banned over here!

[onyx cairn]

The link never changes.

[south star]

I'm running rank in europe please help

[shy mist]

Alright pal thanks 😀@onyx cairn

[night cloak]

Do you have a plan to strengthen the servers? Ping is very bad

[south star]

Please help ne

[storm willow]

@south star use #activities

[rotund pike]

I got my banned my account for 10years

[polar marsh]

@rotund pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak try changing your DNS to 1.1.1.1 or different isp.

[night cloak]

Ping should normally be a few

[finite timber]

@storm willow really any acc in pubg mobile have been banned will open to day ?

[night cloak]

My ping is 160 using 1.1.1.1

[storm willow]

@finite timber they need to click the “details” to see the ban period with date

@night cloak region and country?

[night cloak]

Iran
I am a season two player

[mild robin]

Im not able to install nor update my game on ios. My internet is fine. I also have storage

[hollow oyster]

Hey does anyone have that 600 mb apk file for 1.2

I used to update it through Instagram

[wise radish]

My account got somehow hacked into the guy got my Facebook account and is telling me to give him my Email log in what do I do? And hes saying I'm going to get banned my named ingame is ūElevenū Idk my ID cuz I cant log in someone help please

[hardy pebble]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hardy pebble. Remember to read through #faq before asking questions in the support channels.

[hardy pebble]

I bought yesterday uc from Midas buy but No entry

Today from seagm and No entry Why ?

@celest shadow

[celest shadow]

We recommend you to purchase from the in-game system or https://www.pubgmobile.com/pay, @hardy pebble.

[night cloak]

@storm willow Korean and global versions have been opened with the same Gmail account , if i delet the Korean account im, will the global account be deleted?

[hardy pebble]

Yes but my friend sent me

[night cloak]

@celest shadow

[sacred bough]

not showing the ba.n date when you login is a glitch or is it acutally a real thing?

[storm willow]

@night cloak no

@sacred bough the player need to click “details”

[sacred bough]

i understand, but it used to show for how long your account will be suspended, now its only hours

[night cloak]

<@&481161015728406538>

[jovial notch]

Please help me, I restarted my computer 3 times and the problem was not resolved

[night cloak]

@storm willow thank u bro. 1 qus How do I check, when the pubg account was opened?

[sacred bough]

so my question is : is there any unbann wave going on ?

[storm willow]

@sacred bough no

[storm flume]

You can now access #emulator-chat and #emulator-support, @jovial notch. Revert this at any time by sending .emulator in #481204134859505684.

[weak ledge]

Hello

[storm willow]

@night cloak try using different network. If there is a server side issue, many people from the region Would have reported.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weak ledge. Remember to read through #faq before asking questions in the support channels.

[quartz dirge]

Hello need suport because :I lost merit by an accident that happened in a match
What can I do?

[hearty holly]

True, my ping is 160, but most players have a ping of 70

[hearty holly]

What are you doing, Pubg?

[quartz dirge]

Hello need suport because: I lost merit by an accident that happened in a match
What can I do?

[storm willow]

@quartz dirge play solo classic and recover merit point

[quartz dirge]

How?

Like how do I get merit

[storm willow]

@hearty holly post in #old with region/ char ID, device and explain the issue

@quartz dirge Playing solo classic match awards certain merit points.

[pure apex]

Hey, i have a question. I heard that all banned accounts will be unbanned with the next update. Can somene verify this information??

[quartz dirge]

Ooooo ok I will go play thanks @storm willow !

[storm willow]

If you have any doubt, click ? Symbol near merit in your profile

[night cloak]

@storm willow thank u bro. 1 qus How do I check, when the pubg account was opened?

[quartz dirge]

Bye

[night cloak]

Bro My ping is 40 in most games, including Pubg Steam, even Codm Mobile is 60

[storm willow]

@night cloak You can check your first linked account which you used to create the PUBGM account.

[storm willow]

post in #old with info such as region/ char ID, device and explain the issue

[night cloak]

Can u tell in details @storm willow 😍

[storm willow]

Which social media you used to create PUBGM account? @night cloak

[night cloak]

@storm willow gmail

[haughty rock]

@pure apex just a fake news

[storm willow]

@night cloak you can open gmail settings and check when you granted access to PUBGM app, compare the date with the season you started playing.

[magic lantern]

Hello @storm willow

[haughty rock]

No account will be open just date is not showing only time but if you check the b@n record there will be shown time of b@n.

[storm willow]

@sweet berry Click details

[magic lantern]

Bro How To Download New Update Apk

[haughty rock]

I dont know why they are coming saying they will be unban there is no tolerance again cheaters.

[hollow junco]

Guys people are asking why are 10 year banned accounts showing that they will open in hours?

[magic lantern]

How To Download New Update Apk @storm willow

[storm willow]

@hollow junco #news

@magic lantern from official website

[magic lantern]

Why Apk download link is not Provided in Official Instagram? @storm willow

[haughty rock]

Thnxs moderators for releasing me

[night cloak]

hey so i lost my account which was linked to twitter account and i wanna recover it but my old twitter account got deleted can someone help me please??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[haughty rock]

@night cloak there will be no way if you have not link your account to other social media else forget your account

[storm willow]

@magic lantern might be published later.

[night cloak]

as far as i remember i linked it with my phone number but also am unable to login with any of that

[magic lantern]

I am From India I Can't Go To Official Website @storm willow

Can You Provide me it's download link please @storm willow

[brave axle]

Open pubgmobile insta page there is a swipe up and it works if u use android

[magic lantern]

Yeah

But they didn't provide there

[brave axle]

There is a swipe up

[onyx cairn]

The game is currently not available in India.

[brave axle]

Use any vpn

[magic lantern]

@brave axle they gave there discord invite link in bio

[onyx cairn]

Do not use any VPN.

[brave axle]

R u sleeping for the past few days??

[magic lantern]

If I use vpn my acc get banned @brave axle

[brave axle]

Dude not bio see the story

[onyx cairn]

Stop chatting here.

[brave axle]

I am using vpn for the past few months even before pubg got banned in india

[onyx cairn]

Read above.

[night cloak]

Pubg Kr discord server pls if any

[half tundra]

Someone hacked my account and then he record a video when he was using a hack in the game , he did that to blackmail me.. i got my account back, but he already upload the cheating video to banned me.. my account : 566105537

[onyx cairn]

Korea has their own platforms. @night cloak

[brave axle]

So what i have a solution for that and i provided him

[night cloak]

@onyx cairn oh..btw any update on PUBG india sir?

[onyx cairn]

Don't ignore that. Thanks.

[carmine pilot]

Has pubg banned Iran?

[polar marsh]

@carmine pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[paper gate]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @paper gate. Remember to read through #faq before asking questions in the support channels.

[paper gate]

My account have been stolen from me

[night cloak]

hi I banned help mr

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[paper gate]

And i have the visa that makes me the owner of the account

[fiery hawk]

Want to report a player with video evidance

[pine inlet]

Is back??

[void cedar]

????????????

[analog pawn]

Whats going on with 10 year bans?

[pine inlet]

I'm get ban 10 years but after the update the date is change

[polar marsh]

@pine inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @fiery hawk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@pine inlet read #news @analog pawn

[marsh dirge]

i mistakenly changed my server to asia #news

help me

[unique gull]

Can someone help me switch my server

I accidentally changed it

[marsh dirge]

same

[storm willow]

@unique gull @marsh dirge you can only Change after the cooldown time.

[unique gull]

I know

Ugh waste of my time

[marsh dirge]

is there any trick our something that can change my server back?

help @polar marsh

[storm willow]

No @marsh dirge

You may try reaching to ingame customer support.

[brazen crest]

i want unsuspended from my account

[polar marsh]

@brazen crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twilit mason]

That true or no??

[fiery hawk]

Can't report due to internet server error

[mortal apex]

What is going on?

[umbral bay]

Still i can't change my Region 😭 at Version 1.1.0 it said Parameter Error now on Version 1.2.0 it saying Parameter Error-1

[solar current]

Fluctuating FPS, help. Device: Samsung Galaxy A21s
SOC: Exynos 850
FPS: Ultra(40)
The FPS is very unstable. I tried setting it to high, but same thing. @ me if you know how to help me thanks.

[mortal apex]

You may report it in #old.

[solar current]

That won't help me

[umbral bay]

I can't link my Phone number Parameter error

[mortal apex]

Feel free to report it in #old so the Community Team Members will check it out,as well.

[solar current]

I did report it

Hopefully I'll play in true 30 to 40 FPS in the future

[night cloak]

My pubg Korean is not log in

[buoyant anvil]

I wish someone would help me, the issue is because it was tired of me. I registered by mistake in Vietnamese pubg I want to return the account to the global pubg.

[lime totem]

Can’t enable Anti-aliasing after new update on IPad Pro 11’ ...

[supple thorn]

How can I solve the desync issue in the game?
For instance, my health is 30% and I get in cover but I still take damage and die, my ping is between 30 to 40 always

[night cloak]

How can i get my suspended account back it says "Your account will be banned for violating regulations unlock on..."

[serene arch]

What is the reason for the ban that was sent to me !?

[polar marsh]

@serene arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

and me ?

i got banned on 5 monts

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need to change on my main server europa please help me

@polar marsh i need to change my main server on europa please help me?

[crystal owl]

After updating to the latest version, the game just doesn't open, I press the game on the home screen and the game closes, I updated to the version released today on January 12th and the game doesn't open, I play on (iPhone XR ) And I live in Brazil)

[pale jetty]

Why is she getting out of the game in the amusement park?(Emulator)

[olive dove]

#news message

[storm flume]

You can now access #emulator-chat and #emulator-support, @pale jetty. Revert this at any time by sending .emulator in #481204134859505684.

[smoky sapphire]

Hi

Can you guys unban pubg for iran?? We cant play . When we try to login in game it says server is busy pls try again later and error code restricted area

[crystal owl]

After updating to the latest version, the game just doesn't open, I press the game on the home screen and the game closes, I updated to the version released today on January 12th and the game doesn't open, I play on (iPhone XR ) And I live in Brazil)

[void niche]

Anti-aliasing in graphis dosen't work after this update ???

[olive dove]

Please check #news

[hearty holly]

What is this ?

[iron ledge]

My game works fine though

[olive dove]

contact your internet service provider.

[hearty holly]

How to fix error?

[lusty sail]

One message removed from a suspended account.

[storm flume]

Hello, @lusty sail!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[void niche]

@olive dove anti-aliasing dosen't work after this update ??

[night cloak]

This means my acc with unban next 21h??

[olive dove]

I do not have an answer for that, let me check with my colleagues.

[olive dove]

No, check #news
this one: #news message

[inner onyx]

I can't do download the maps ?

Why ?

[night cloak]

But my account banned without reason:(((

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky sapphire]

Hi iranian ppl cant login in pubgm anymore when we try to login it says : server is busy and error code :restricted area

[night cloak]

I saw a video about metro royale saying people dont lose their gear while playing tje first two maps. Is this true?

[uneven pumice]

@onyx cairn any update about third party tournament licensing?

[unreal briar]

My account was hacked through the Facebook social networking account and I recovered the account, but I found the hacker linked the account by linking to the mail or phone number and I want to cancel this link. Please help

[olive dove]

yes, you won't lose your load out in the 1st and 2nd map.
Only in the advanced mode [3rd map], you might lose your load-out if you got killed.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unreal briar.

[olive dove]

unfortunately we can't help with this issue, you may contact your service provider for a solution.

[smoky sapphire]

Thanks

[night cloak]

Is that true all closed accounts will be unlock tonight?

Hii can i get pubg mobile global version download link

[thin halo]

Please do not bother the user. You will receive update once they have info about it.

[buoyant anvil]

I wish someone would help me, the issue is because it was tired of me. I registered by mistake in Vietnamese pubg I want to return the account to the global pubg.

[thin halo]

Refer to #news

@buoyant anvil It's not possible.

[sharp bloom]

Where can I report account?

[storm flume]

Hello, @sharp bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[uneven pumice]

Just delete this message because they stopped giving any license and room cards. They even not replying when go to apply it shows system busy so delete this msg asap

[blazing whale]

When will you fix the problem that does not let some people enter Metro mode? @thin halo

[night cloak]

Who can help me to unlock my account in season 13 i was employed cydia to my mobile without using any illegal things my account got closed I didn’t anything illegal 😑

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unreal briar]

My account was hacked through the Facebook social networking account and I recovered the account, but I found the hacker linked the account by linking to the mail or phone number and I want to cancel this link. Please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unreal briar.

[flat brook]

@storm flume

[night cloak]

@flat brook Yes?

[flat brook]

Have kurdish langauge?

[night cloak]

You can ask in the MENA Discord server.

[flat brook]

@night cloak my account was unbanded?

[uneven pumice]

@night cloak did you know anything about third party tournament licensing?

[dapper ridge]

Hello i have Pickup issue in game after update. I'm using emulator. please help

[unreal briar]

@storm flume I contacted them three days ago and sent them everything they asked for, and there was no response yet, and the hacker does actions that cause the account to be banned, which led to my account being banned twice. The first for a day and the second for 3 days

[night cloak]

@uneven pumice Let me know what do you need to know.

[storm flume]

You can now access #emulator-chat and #emulator-support, @dapper ridge. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@unreal briar Safeguarding your account is your responsibility. Unfortunately, the support can take a few days to a few weeks to help resolve your issues.

[uneven pumice]

@night cloak it shows it when we go to apply for third party tournament license it has been 1 month

[clever spire]

I am having a problem when activating antialiasing it shuts off automatically after last update, i play on ipad 8 , please help

[uneven pumice]

@spring zephyr bro

[pure rivet]

Welp😔?

[night cloak]

@uneven pumice It may not be available in your region at the moment.

@clever spire It is a known bug. Please wait for a fix.

[uneven pumice]

@night cloak lewl it is not available to any country nepal, bd, pakistan, nepal

[night cloak]

@uneven pumice Then it is not available at the moment. Try again after a few weeks to see if that works.

[pure rivet]

N my account isn't guest

[delicate nacelle]

10 years, is it up or not?

[upbeat cargo]

Hello
Split screen ipad view is not working after update, anyone knows what can I do against it?

[night cloak]

@pure rivet Unfortunately, changing server is not possible before 60 days have passed. You won’t get help from the customer service.

[sly skiff]

i will get unban?

[clever spire]

Has any player faced this problem before?

[pure rivet]

So there no way I can change it back m

[night cloak]

@sly skiff Please read #news.

[pure rivet]

Is*

[leaden cargo]

Is this true

[night cloak]

@pure rivet Unfortunately, no.

@leaden cargo It is fake. Please read #news.

[upbeat cargo]

Hello
Split screen ipad view is not working after update, anyone knows what can I do against it? I used to play with split screen ipad view since season 13

[pure rivet]

Sigh mane😔

[night cloak]

@upbeat cargo It is working fine tho. Could you record the screen and share it here?

[clever spire]

Has any player faced this problem before?

[night cloak]

@clever spire Yes. I faced it this morning and many others did.

[oak fable]

My account has been hacked, my pubg account has been logged in, and my pubg account has been linked to an email
I want to cancel the link between my account and the e-mail because the hacker logs in with the e-mail that he put on my account

[night cloak]

@oak fable For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[upbeat cargo]

I mean when you split screen the game with another app, and then you can play like you're playing on an ipad. It should look like this.

@night cloak

[merry jackal]

how to download update ?

[night cloak]

@upbeat cargo That is against the PUBG MOBILE terms of service. Please refrain from doing so.

@merry jackal You can update the game from the App Store. If you are on Android and having trouble updating, you can download the 1.2.0 APK version from https://www.pubgmobile.com and install the update.

[ripe belfry]

How to longin my account in Facebook hack and i cannot longin in Twitter?

[night cloak]

@ripe belfry Unfortunately, there is no solution to that problem as of now.

[merry jackal]

not working

[native coyote]

Distant items look blurry. Are the authorities aware of this? @lime juniper

[upbeat cargo]

I used to play like this since season 13, I'm not using any apps or anything, it's just a simple trick

[sage palm]

I want to recover my account

i have frame star challenge

[night cloak]

@upbeat cargo Exploiting game bugs is not allowed. Please do not bring up this question again.

@native coyote Do you have a screenshot?

[upbeat cargo]

Alright, thank you 🤡

[olive dove]

It should work if you enabled the feature in your setting, since the iOS issue has been corrected.

[night cloak]

@sage palm For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@sage palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[native coyote]

@night cloak ı just left the game.

[ripe belfry]

Is there an Arabic language service?

[oak fable]

i contact with them and they not responde to me for the issue @night cloak

[night cloak]

@native coyote Feel free to take a screenshot and share here when you get a chance to play.

[kind bane]

What is the mean of illegal trade item banned

[night cloak]

@ripe belfry Please ask in the Middle East and North Africa (MENA) Discord server.

It can be found in the #735483472432594994 3.1.

@oak fable They will respond to you. It just takes some time.

[fathom mango]

Merhaba yetkili varmı acaba ?

[night cloak]

@kind bane It means purchasing items/accounts/currencies illegally.

[twilit lynx]

How to get 90 FPS in game ?

[night cloak]

@fathom mango Please ask in the Turkish Discord server. It is English only here.

[ripe belfry]

How find ?

[night cloak]

@twilit lynx You will need to have a phone that supports the feature. It can be enabled from the graphics settings.

[night cloak]

@ripe belfry

[native coyote]

Why is that? why is that? Doesn't every update coming to Global go through beta first ?. You are trying to feed us the bread without baking it. Just as you cannot eat unripe fruit, you cannot play the game that is not. @lime juniper

[kind bane]

I only use midasbuy or get the uc directly from the game ... is midasbuy illegal ??!

[short lichen]

What is this

[oak fable]

I want to cancel my email as soon as possible Because it is the hacker, I do not want to enter the account @night cloak

[twilit lynx]

Few days before I was played on 90FPS but now not available @night cloak

[night cloak]

@oak fable You will need to wait for the customer service to reply.

[twilit lynx]

On the same device

[night cloak]

@short lichen When you are having a bad day with internet, that happens. Just try to open after 5 mins.

[short lichen]

Ok

[hidden ember]

Pubg Mobile download link

[oak fable]

no other solution? @night cloak

[night cloak]

@twilit lynx Maybe devs were testing the feature and found it not optimised enough.

@oak fable Unfortunately, no.

@hidden ember You can download the game from https://www.pubgmobile.com.

[kind bane]

I only use midasbuy or get the uc directly from the game ... is midasbuy illegal ??!

[night cloak]

@kind bane We always recommend to use the https://www.pubgmobile.com/pay website.

[shy mist]

Hope, Where's the link to update the game?

[kind bane]

I spent 300$ from midasbuy ... then the next day i get banned for 10 years why !

[polar marsh]

@kind bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

If you are on Android and having trouble updating, you can download the 1.2.0 APK version from https://www.pubgmobile.com and install the update.

Will banned accounts be unbanned or is it like bew bug ?

[twilit lynx]

Only Display refresh rate is that matter
To get 90 FPS ?

[shy mist]

Thanks.Have a good Day but that link doesn't open due to ban in our country

[night cloak]

New*

[normal fulcrum]

Details are mentioned in #news

[night cloak]

@kind bane There are tons of fake websites like midasbuy. Hence we always recommend to use https://www.pubgmobile.com/pay.

@twilit lynx No. You need a supported chipset too. Preferably SD 855 and higher.

@shy mist Then I do not recommend to play the game.

[twilit lynx]

I am using A14 Bionic@night cloak

[night cloak]

@twilit lynx Apple phones does not support 90 fps.

Why can’t my friend play metro with me? Every time it says you have not been invited to the beta but he has everything downloaded and also all resource packs downloaded, why can’t he join? He literally played the old metro with me, I don’t understand

[twilit lynx]

I was played on 90 FPS in my ipad Air 4th generation

[night cloak]

@night cloak The mode is not available to everyone yet. For now, play with somebody else.

@twilit lynx iPad Air doesn’t support 90fps. If it was an option, it was simply bugged and now removed.

[twilit lynx]

Can i get in future ?@night cloak

[night cloak]

@twilit lynx Unfortunately, no. Only iPad Pro models support 60+ Hz refresh rate display.

[twilit lynx]

Thanks for your help ❤️

[night cloak]

No worries. Have a sweet day!

@short lichen Looks like it is not the global version.

[short lichen]

Ok

[honest saffron]

@night cloak @twilit lynx @sick shale sorry for tagging i want to inform u that i was making custom room and changed my server to asia due to which my main server is changed to asia but my stats and rank are in middle east server ,so kin dly allow me to change back my server to middle east.......thank you

pubg id:5715387350

[sour acorn]

Can we unlink email in the new update?

[night cloak]

@sour acorn You cannot.

[night cloak]

That’s no fair to the people who can’t play

[grand depot]

Guys I never help, right after I updated the game I lost my UC slot of it I had more than 600UC and I didn't do any purchase right after I open the game am left with 123UC which is very outrageous

Please anyone any suggestions on how I can get them back

[torpid compass]

Does this make any sense ????

he used bandages

[grand depot]

I tried emailing them they said I should email in the in game chat which I did it's been 6hrs no respond till now

@night cloak sorry mate for tagging you but you seem to be the help hand here can you please help me mate

[quartz crag]

How can i restore the event in pubg mobile kr

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quartz crag.

[quartz crag]

How can i joining to the pubg mobile kr discord

[sick shale]

There's no Discord server for that version of PUBG MOBILE.

[quartz crag]

I need a help

[night cloak]

@night cloak The mode is in beta and need perfection before making it to public.

@grand depot Please contact the customer service. UC is synced with server. They do not disappear in thin air. You probably have spent it somewhere. I hope the customer service will be able to find it for you. And, it can take a few hours to a few days for it to be resolved.

[eager rivet]

Are blocked accounts free?

[alpine nebula]

id

[night cloak]

@eager rivet What do you mean?

@torpid compass 1% health. Very rare but not impossible.

[grim eagle]

Hi i have a question i have a very close friend he got banned for no reasons now he is getting this message

[eager rivet]

Accounts bannd,Unban?

[night cloak]

@eager rivet Please read #news to learn more.

[grand depot]

@night cloak I promise mate I didn't touch my UC I had just finished collecting my 97 98 99 10 RP so I got the 30UC plus 5 from prime which I had subscribed which led to me having 600 and something UC then I wanted to play with my mate but he had the new version so we couldn't play I updated the game as soon I open I only had 123UC

[night cloak]

@grand depot Then wait for the customer service to reply you. They will update you with information where you spent the UC. Either knowingly/unknowingly/accidentally.

[grand depot]

@night cloak if it happens that I didn't spend them will get my UC back?

[night cloak]

@grand depot Yes. You probably will receive compensation too. But I’ve never seen UC disappearing from account.

[carmine pilot]

Can you help me?

[night cloak]

@carmine pilot The game is not available in your region. Please play a different game.

[violet brook]

Hello, I was a band without any work, and I was a band

[polar marsh]

@violet brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand depot]

@night cloak so I just have to be patient with the respond from the customer service... Because it's been 6hrs and i haven't got any feedback that's why I was a bit worried

[night cloak]

@grand depot It can take a few hours to a few days. Have patience.

[grand depot]

@deep canyon thank you for you help I hope you have a good day

[carmine pilot]

Why? Because i was playing before the update.

[night cloak]

@carmine pilot Maybe the ban took place after the update.

[carmine pilot]

Thank you

[boreal bough]

Hi, I want help, my account has been blocked for no reason

[polar marsh]

@boreal bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

no more crews?

@night cloak

@night cloak Read the pinned message.

when is the next update

[terse spear]

can any one help me ? I have already updated the game to the latest version

[night cloak]

when will 1.3.0 come out then?

[polar marsh]

@eager rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow kraken]

When will the update be downloaded to the emulator?

@torpid quail

[alpine nebula]

id

[lyric vector]

Does all old account get unlocked?

[sick shale]

No, Refer to #news

[sonic wraith]

@sick shale can you help me?

[sick shale]

?

[sonic wraith]

Hello. I need help, please. My account has been band today, and I don’t know what is the reason for urbanization. My account has been since ancient times and I have spent more than 60,000 dollars on it I have all the things inside my account and I don't know what I did to get my presence done in this way. Please help me get my profile back. Thank you

[polar marsh]

@sonic wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vestal sapphire]

Need anyone prime plus

Indian server

[lyric vector]

Sad. We hoped that pubgm give people a chance to return to game and play fairly again. Many have used this chhhheats for enemy already was full of bullet magic fly speed etc..

[bronze idol]

They have though, by letting u make another account 😂

[solar current]

My friend has a problem, he has an issue with mobile data. So, whenever he's playing PUBG, he gets returned to the login page or just gets stuck in a loading screen for 10 to 15 sec

[chrome swallow]

Change the file version

[solar current]

Can anyone help me?

[chrome swallow]

Change file

[native coyote]

@night cloak look...

[solar current]

What's the issue

[worthy crag]

Can I know the link to download the game for IOS

[native coyote]

@solar current Distant items look blurry. Are the authorities aware of this?

[solar current]

That's the way it is. LOD. It's game optimization basically, i think

Render distance n stuff. Mods or other higher ranked people might be able to help you better

[native coyote]

@solar current look

[worthy crag]

??

[solar current]

What's the graphic setting you're playing at?

[solar current]

Smooth or?

[native coyote]

smooth

[solar current]

Try increasing it. That's the problem

[native coyote]

look 😄

[mortal apex]

The game or the update for IOS?

[worthy crag]

The game

[terse spear]

How ?

[mortal apex]

If it’s about the game,then u can check it on App Store,just type on Search: Pubg Mobile. It’s gonna be there in the results, @worthy crag.

[worthy crag]

Actually I’m from india

So Pubg is banned here

[native coyote]

look @lime juniper