questions

[onyx dagger]

#pubg-mobile exist for a reason. :)

[rare hound]

Hey everyone that's waiting for the update patch ,there's still many thing you can do during the wait , you can read some book , you can learn to cook , you can learn Japanese meanwhile you guys choose to spam every 2 minutes here

[sour talon]

Haha alright²

[onyx dagger]

Feel free to tell them that in #pubg-mobile, @rare hound. :)

[rare hound]

👍

[onyx dagger]

Alright then.

[radiant locust]

If anyone is on app store click the picture of pubg in app store so it opens up the main part and it should show update it doesn’t when u simply search it

[onyx dagger]

Same goes for you too, @radiant locust.

[night cloak]

0 money too

How should I go into battle ...

[rare hound]

Go to #pubg-mobile

[radiant locust]

So it whipes money to they shouldn’t do that that’s bull crap what’s the point of playing if we just loose everything we worked and grinder for

[scarlet kraken]

Obviously, u get some equipments when u go into the game

[night cloak]

Ah ok

[scarlet kraken]

They give rewards when u grind like skins

[unique hinge]

The update will release at 6 UTC "On play store"

[scarlet kraken]

Just be patient many iOS users have not received update yet

[radiant locust]

That’s sooo dumb they should atleast let u keep half your value or something

[scarlet kraken]

Myself included on iOS which was supposed to be released at 3am

[scarlet kraken]

But most people got the loot from hacks

[celest shadow]

We appreciate your feedback and it would be better if you shared this in #old so that the community team members can see it as well, @radiant locust.

[scarlet kraken]

And glitches so they need to wipe and let the new people have chance

[radiant locust]

Bc they don’t look right lmao trust me I didn’t either but there’s a certain way

[scarlet kraken]

what did u lose anyway? I lost 11 refined weapons sf and cobra and level 6 armours and stuff

it’s okay u will get back if u play

[night cloak]

#pubg-mobile is a better place for it @radiant locust @scarlet kraken

[radiant locust]

I lost 4 sets of lvl 6 cobra eye 3 awm cobra eye refined and 4 groza refined and all the money I had I had 10.something mill

[storm flume]

Please avoid going off-topic, @radiant locust. You may have unrelated conversations in #chat.

[civic briar]

What happend to metro

[night cloak]

Update I reckon

[onyx dagger]

Will get back to you, @civic briar.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[blazing whale]

it won't let me enter metro mode. Help.

[civic briar]

Update ur game

[blazing whale]

I have already updated it.

[civic briar]

Oh

My friends are in metro

[blazing whale]

It tells me something that I am not invited in the beta version.

[onyx dagger]

Tried restarting? @civic briar

I see. @blazing whale

[civic briar]

Yes I’m updating my game

[dense mist]

When update come pubg website¿

[blazing whale]

I don't understand why it won't let me play metro mode. @onyx dagger

[night cloak]

I just updated my game and it let me in

[fringe sky]

Hi Im just wonderinh when will the new metro coming out bcs its suppos to came out yesterday

[onyx dagger]

Soon™️. @dense mist

I see. @night cloak

[civic briar]

Wow everything’s gon e

[dense mist]

Thank you , can u tell time please 😊

[onyx dagger]

Update.

Please refer to #news, @dense mist.

[livid flower]

Is the apk link from official website posted yet?

[civic briar]

Do we really gotta start over

That’s so lame

[onyx dagger]

Kindly refer to #news, @livid flower.

[quaint coral]

yup all gone, start from beginning

[onyx dagger]

Update and you'll know. @civic briar

[dense mist]

Thank you

[fringe sky]

@onyx dagger no one answered me last time so I dont care

[civic briar]

Wow bruh nvm I’m uninstalling

[livid flower]

Thank you.

[onyx dagger]

I'm not sure about your enquiry, I'll get back to you soon, @fringe sky.

[fringe sky]

Tancent game Developers maybe dont even have a high school or stmh if they are this ****

[civic briar]

Like bruh

[fringe sky]

Rip 280m

[onyx dagger]

Patience. @fringe sky

[civic briar]

I cant believe I gotta restart

[onyx dagger]

Feel free to discuss about it in #pubg-mobile, @civic briar. Let's not go Off-Topic.

[civic briar]

How I said I lost everything

This is ll about metro

[onyx dagger]

I said check it out after you update the game.

[civic briar]

I did theres nothing

[night cloak]

How often does metro royale restart

[onyx dagger]

Sad.

What do you mean by Restart? @night cloak

[night cloak]

Lose all your stuff

[civic briar]

1st the game bans people who ain’t even cheating and now y’all make us lose everything in metro smh

[night cloak]

That’s how I lost my first account I spent a lot of money on lol it got banned. I had some rare skins

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[civic briar]

They just using people for money

[storm flume]

Please avoid going off-topic, @civic briar. You may have unrelated conversations in #chat.

[civic briar]

The ban pros that ain’t even cheating

[celest shadow]

From Patch Notes 1.2:

Metro Royale: Honor will be available after the game is updated. In keeping with our Season tradition, at the start of a new chapter your rankings and inventory in Metro Royale will be reset. Fame and NPC Favorability, however, will be retained.

[onyx dagger]

File Claim option exist for a Reason.

[night cloak]

I’ve tried using it multiple times but never get a response, i tried for a year

[civic briar]

My account took me since season 2 to get all my stuff I had then I get banned cuz I have a 34% headshot ratio and I was a season 15 conq

[polar marsh]

@civic briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

There’s probably about 100+ emails from me filing a claim against my unjust ban lol

[frozen schooner]

Hokkeyy dokkey guy's hows the update?? Is there any lag or something?? Shell i update my game???

[celest shadow]

Feel free to use #pubg-mobile, @frozen schooner.

[unique gull]

How big is the new update for iOS?

[night cloak]

it is mentioned in #news

[storm willow]

@unique gull + resources

[earnest edge]

Hello
I have a problem with the Facebook account associated with my PUBG MOBILE game account. The problem is that there is a person who was able to log into the Facebook account and steal all the data and information, then he logged in and linked my pubg account to another Twitter account, and this link I do not know anything about. Then he changed the information and released the game so that I cannot log in now. I was able to log in by e-mail, but he opens the account and threatens me to close the account and ban it. Please I want to remove linking my account to Facebook and Twitter. I hope those who are interested in looking at my problem and providing assistance. I will provide you with any evidence you require of:

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @earnest edge.

[unique hinge]

Did Config Ipad view leads to ban?

[storm flume]

Use of unauthorized third-party software or methods, @unique hinge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[storm willow]

Yes

[unborn token]

Bro help venum

[storm flume]

Please do not use languages other than English, @unborn token. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unborn token]

Bro I need hepl

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unborn token. Remember to read through #faq before asking questions in the support channels.

[wet sail]

How do we get the new version of pubg

1.2.0

[storm willow]

Wait for the update in playstore/ AppStore @wet sail

[unique hinge]

Play store at 6 UTC

[wet sail]

But why i cannot update

[storm willow]

#news

[unborn token]

U r not responding to me why

[storm willow]

@unborn token you dint explain your issue yet.

[unborn token]

I my mobile pubg mobile is crashing one plus 6 past 1 season

[earnest edge]

i already contacted them but they say it will take 60 days .. but if they have all the information what they need from me why they don't unlink the other links what i don't know anything about .. the hacker threaten me as he will ban my account if i don't give him money .. and he disturb me if i play he kick me out of the game

[storm willow]

Region? @unborn token

[unborn token]

India

[night cloak]

You were answered By Logan before

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @unborn token

[earnest edge]

and now i can't login because he change the vergion

[frozen wedge]

i dont have any wifi connection ,how i can fix that problem

[storm willow]

Only ingame customer support can help you.
And account security is your own responsibility. Your only choice is to follow/ wait for ingame customer support

[unborn token]

Thank you @storm willow

[night cloak]

You can download it from Playstore or appstore

[frozen wedge]

i got notice pubgm just got an update 250mb after update i got that eror

[earnest edge]

how i can wait my account is so expensive and i recharge it so much .. and i pay so much for pubg .. and the person who stolen it will ban the account if i don't pay

[night cloak]

that thing is shown because you Dont have the Obb file needed

[clever wharf]

how to change online status in new pubg mobile update? @night cloak

[earnest edge]

the customer support have everything and every small information why i can't get help till now

[onyx plover]

The new version not released on emo ?

[storm willow]

@earnest edge there is no guarantee that he would return your account after you pay him. So wait for customer support.
And feel free to send feedback about customer support in #old

@onyx plover #emulator-support or #emulator-chat

[frozen wedge]

its downloading ? if i got this notice

[earnest edge]

and what can i do if he ban my account ? or play with hack or something else because now he play by my account

[polar marsh]

@earnest edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever wharf]

Is This Fake??

[night cloak]

obb wont be downloaded using Mobile data so it is better to reinstall the game from Playstore or Any official source
Or connect to a Wifi nearby

[frozen wedge]

oh okey thanks ,ima reinstall it

[surreal jay]

Hello pubg mobile my account is banned is banned temporary so what can I do please give me feedback

[polar marsh]

@surreal jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty acorn]

Is the 1.2 update discontinued for Android 7.0?

[mellow gyro]

pubg mobile is still not out

kr version metro

[quaint coral]

im still waiting for 1.2 update...

any idea when it will be ready??

[night cloak]

patience

[little wind]

Still no update

[night cloak]

it will come please wait

[reef tendon]

Hi, I just wanted to ask PUBG Support, I have updated my game on the play store. However, My game does not have the runic update, + whenever i invite my friends, it says that I updated. Please respond, I'm worried and desperate.

[torn geyser]

how can i help you ?

[proven crescent]

So I updated then in the graphics settings after downloading the packs I set the lobby graphics to ultra HD with ultra frame rates and turned on anti aliasing instead of water reflection and my game exited to phone Home Screen and now I can’t run the game it keeps crashing and exiting

What do I do?! I can’t run the game to change that back wth😭

[night cloak]

G36C was auto right?

[night cloak]

yes

[reef tendon]

delete and redownload, what file did u download

[latent crag]

Nothing happen

[proven crescent]

What do you mean what file? I downloaded all the resource packs

[night cloak]

Wait for some more time It takes time for everyone to receive the update

[reef tendon]

resource packs? from where?

[proven crescent]

From within the game! In the settings there is a section that says downloads there is where you download the resource packs the maps the sound and graphics packs

[reef tendon]

delete and redownload the game i guess,

[rugged atlas]

Open the game and close it then open playstore

[gentle sky]

In Indian standard time at what time I can get update anyone plz tell me

[night cloak]

Game is banned in india so you wont get update

[proven crescent]

Doesn’t that get rid of things? Such as my controls etc?

[gentle sky]

@night cloak but I can get update in SOME 3RD PATI APPS NA

[night cloak]

Is the update out in US?

[wet sail]

What is 1 plus 1

[night cloak]

You will get banned

[night cloak]

11?

[wet sail]

Yeah u are right

[gentle sky]

@night cloak oh

[night cloak]

Ofc i will, i always pass math class

[gentle sky]

@night cloak if I use kr version

[night cloak]

#chat Exist

[night cloak]

#faq exist

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

[gentle sky]

@night cloak ok

What is the time in india if 10 AM (UTC)

[night cloak]

You can use Google

[gentle sky]

@night cloak ok Google

Thanq

[flat sail]

GOOGLE PLAY WTF. Its almost 30 mins behind when the update was ment to be released

[quaint coral]

yup and iOS users are been playing for past 2-3 hrs

[fervent grotto]

still no update for ios

[quaint coral]

really? some of my frds are playing already

[flat sail]

Ios is been out for awhile now

[quaint coral]

and he is in iOS

[fervent grotto]

kr version i mean

[night cloak]

#pubg-mobile or #chat is a better place for This

[quaint coral]

oo not using kr version

[flat sail]

I have been waiting. I got school in a 5 hrs and I have not got any sleep. I wanted to play 1 or 2 matches with friends

[tropic osprey]

Its almost 50 mins behind when the update was ment to be released I did not get it till now

[quaint coral]

been waiting since 11am this morning which is 0 UTC

[flat sail]

But its been soo late now. I might have justvstayed up for an extra 30 mins for nothing

[quaint coral]

refreshing my play store every 10 min since

[latent crag]

I can't update

Helo

[faint jolt]

I cant update help plss

[night cloak]

Patience

[flat sail]

All these people are already like hrs ahead of us BLAHH

[latent crag]

Already 6:00 UTC

[night cloak]

@faint jolt @flat sail Please move to #pubg-mobile or #chat

[night cloak]

it takes time For everyone to get update

[latent crag]

I want update my pubg😭😭

[faint jolt]

Well i been waiting since 6 hours but no results

[night cloak]

You will get it Today itself

[muted patrol]

Lol

[foggy pine]

Is pubg Mobile update is here?

[flat sail]

No

Ment to be out at 6 utc for Google play

[foggy pine]

already passed still no update

[night cloak]

patience

[flat sail]

I know... should just get the new iPhone lol

[foggy pine]

ok.we will wait

[flat sail]

Let's go protest... we will go to Washington DC. And protest

[clever wharf]

restart your device and then check playstore ..you will get new update

[flat sail]

I already did that. I will do again tho

[night cloak]

New update not on playstore for me..

[scarlet kraken]

Expect 3 hours delay IOS user (me) just got the update

[green crater]

I dont got the new update,idk why,restarted my device 10 times till,but still nothing,pls help

[night cloak]

It's there, but it doesn't let me update

[scarlet kraken]

Guy sleep and come back iOS user just got an update android will get it much later

[night cloak]

I have an android

[flat sail]

Still not here yet

[green crater]

Same,but i dont have it

[flat sail]

I want to play metro lol

[night cloak]

I'll literally send you the screenshot of it, it says 1.2 update major • now

But I can't download it

please move to a discussion channel

It literally says 'open' instead of 'update'

[fringe sky]

My friend has the same problem

[night cloak]

I did move to a discussion channel.. but they only said to clear the cache and data for play store

[fringe sky]

He cannot update the game he s only able to open it

[night cloak]

Which I already did like 50 times

[onyx dagger]

Restart your Device. @night cloak

[onyx dagger]

Takes time.

[night cloak]

@Maeko did for like the 50th time

[green crater]

Well i restarted my device 10 times

[flat sail]

It says 6 utc and now its 6 38 utc

[night cloak]

Brooooooooo

[fleet wolf]

just wait an hour more ¯_(ツ)_/¯

[mellow gyro]

is the asia , kr version available?

[reef tendon]

Hi, Can I ask why when I open my inventory, my fps significantly drops?

[flat sail]

I'm missing sleep for this. I wanted to play metro for a few hrs. Then I have school then work all day.... but I dont want to fall behind otherplayers

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mellow gyro.

[onyx dagger]

Wait for some time then.

Try clearing the app cache of the Playstore.

[onyx dagger]

Takes time.

[green crater]

I will try it,thank you

[onyx dagger]

Alright.

[mellow gyro]

hell

[onyx dagger]

?

[green crater]

I need to delete the cache or all the data?(google play store)

[indigo storm]

1.2 version download link please

[storm willow]

Download from AppStore or playstore. @indigo storm you can check the official website too (if it’s uploaded).

[night cloak]

Isnt metro mode supposed to end?

All stuff got reset lol

[tropic osprey]

Why we are not getting update from playstore

[night cloak]

Please wait
Or try clearing Cache of playstore

[nova yarrow]

my account got banned 2month because i forget close game and open another game ( Emulator ) 😦

[polar marsh]

@nova yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green crater]

Cache or all data?

Cuz i deleted cache nothing happen

[night cloak]

Try restarting device

[green crater]

Did it 10 times🤣🤣

[flat sail]

I'm so pissed. I could have been sleeping if I would have know it was going to be this late... Blahh

[night cloak]

Then please wait

[flat sail]

Its not pubgs fault I dont think. Its Google plays fault

It just sucks that they say one time. And its not the right time. Ima give it 6 more mins then I have to go to bed. Cause ina only get 3 hrs of sleep. And I have school starts at 7 30 am and I work till 9 pm

[somber blaze]

Why hackers not banned

[golden tusk]

Can't login please help

[night cloak]

Your Region/country?

[golden tusk]

India

[night cloak]

Game is banned there that is why it happenes

[quasi dome]

can we get pubg mobile update from the website itself and i live in india

[night cloak]

i cant help you to bypass ban

[quasi dome]

oh

[little wind]

i did like the ∞time

and still doesnt work

[flat sail]

F..K this im out

[reef tendon]

Everyone!!! I found out how to get latest version!!! VERY EASY

[flat sail]

How?

[night cloak]

How

[reef tendon]

Dm me

[little wind]

dm-ed

[night cloak]

Please move to a Discussion channel

Will they ban us for using gfx tool?
@staff

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[fleet wolf]

If you've cleared cache, restarted, and update is still not available, only thing you can do is just wait.

[spring haven]

Uprade is not available yet in Nepal region in IOS any solution? <@&481161015728406538>

[dreamy token]

Why there are only room recruitment?

[severe pendant]

Would i get banned using rooted phone tu unlock extreme?

[onyx dagger]

Please do not mention the Moderator role for in-game enquiries, @spring haven.

[spring haven]

Ok

[onyx dagger]

GFX Tools, @severe pendant??

[severe pendant]

No gfx tools,rooted phone

[storm flume]

Use of unauthorized third-party software or methods, @severe pendant, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[spring haven]

I am not being able to change my region @onyx dagger

[dreamy token]

Can anyone help me?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy token. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Can you please share a screenshot of the in-game settings here?

[dreamy token]

@onyx dagger ?

[spring haven]

I live in Nepal but it is it connected in turkey and when i try to change the region in NEPAL it says invaid uid

[slow agate]

Update not in official web

[spring haven]

Ok just a minute

[severe pendant]

If i root phone would i get banned? Answer me someone pls

[normal fulcrum]

Option to change region is only available when you travel to another country. Game uses location services and suggests the region accordingly

[onyx dagger]

Takes time, @slow agate. Kindly be patient.

[night cloak]

@onyx dagger hey if i use gfx tool will i get banned?
I have redmi 8

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[slow agate]

W@onyx dagger Waiting for 1 hour

[severe pendant]

Someone answer me pls

[dreamy token]

U can get ban for using 3rd party apps

[rugged atlas]

Why crew didn't come

[onyx dagger]

He has been answered by the bot.

[hearty pivot]

Can I report someone on metro royale, I got my lvl 4 steel front armor stolen

[dreamy token]

Ok k

[night cloak]

Hello sir

i got problem pubg banned my account for illegal trade items, but this miss understanding i have the bills and every thing to prove i use legal method to purchase UC

how can we fix this ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hearty pivot]

V_V

[spring haven]

@onyx dagger

[onyx dagger]

Report him in-game.

[night cloak]

@onyx dagger the bot is useless🙄
We need replies from the official staff

[spring haven]

@onyx dagger look the proof

[rugged atlas]

Why crew didn't come

[hearty pivot]

I did once when someone stole my lvl 6 but nothing happened

[onyx dagger]

You need to wait for 120 Days. @spring haven

[rugged atlas]

??

[onyx dagger]

🤷‍♂️

Wait. @rugged atlas

[spring haven]

I already waited bruh

[rugged atlas]

How much

[onyx dagger]

Answer the bots questions correctly in oder for it to guide you to one of the staff members. @night cloak

[onyx dagger]

Ah.

[spring haven]

I waited 120 days and now i am changing

[onyx dagger]

From 1.2 Patch Notes:
The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0.

This should help you, @rugged atlas. Please read the patch notes in #news.

[night cloak]

Oh kk thnkz

[dreamy token]

Why there are only room recruitment

[spring haven]

@onyx dagger what should i do?

I changed to turkey 120 days ago

[dreamy token]

Staff is slow as hell

[hearty pivot]

This is the guy

[dreamy token]

Funny tho😂

[hearty pivot]

Can someone do something about this, this is not ok

[hearty pivot]

Shut

[dreamy token]

NEET

[night cloak]

Yo will me account get banned for playing in India?

[green crater]

Why i still cant download the new update?🤦🤦

[livid plover]

About 4days ago..I reported a hacker having 77kd..Still I didn't got any feedback..

[hearty pivot]

wot

[shy mist]

@night cloak Yes if u play with any VPN

[peak junco]

why the crew feature isn't available anymore?

[jade nest]

Refer to this

[peak junco]

oh i see. tysm for your info! 🙂

[radiant locust]

Hello so I played this after I updated got a lvl 2 backpack 2 guns and a lvl 1 cheat piece and it all got deleted I need help

[green crater]

Still cant download the update 🤣🤣

[pseudo matrix]

The update is not in the play store yet😐

[little wind]

yeah

[muted patrol]

When the

[indigo musk]

I don't see any update sign but their u can see but when u tap on game the update sign disappears in short i can't update my game what's the issue behind it?

[atomic garden]

Hello when will be the 65 UC discount for rp points is going to come

[final fiber]

Guys I need help! How can I ban my own pugb account for 7 days or 10 days temporarily. (Just to get rid a hacker)

[atomic garden]

Hello when will 65 uc rp points discount is going to come

[dense mist]

update in official website check now 👍

[finite forum]

Hi.
I've problem or a sugestion.
My device only supports medium quality and this is unfair because I get killed in the game because of whoever has a phone that supports 60fps or 90fps.
I asked a friend and he advised me to apply the GFX tool, and after using it the results were great.
Later I found out that it was causing a ban, so I stopped using it.
Although my friend used it from season 8 and it has not been banned yet. How?
I have a small suggestion ...
Why not create a similar app for it to fix the quality for those who don't have a subsidized phone or a lot of money?
It will be under your care and it will not be cheated.
It is unfair in my opinion that my phone can play super quality and only have medium quality.
do you agree with me?

[storm flume]

Use of unauthorized third-party software or methods, @finite forum, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[finite forum]

Bot

[faint jolt]

Machete can i know when my pubg is gonna update iam in indonesia and using android?

[dense mist]

Ping mod and ask 👍

[faint jolt]

Ok

@storm flume Machete can i know when my pubg is gonna update iam in indonesia and using android?

[finite forum]

What?

I just need somebody to answer me

[mortal apex]

You can. Just check your Google Play Store.

[faint jolt]

@mortal apex i did but no results at all

[night cloak]

Clear cache and try if it doesnt work Wait

[radiant locust]

Question did something happens like disrupt android roll outs or?

[hardy pebble]

Hi, I update my game but pubg crash when I open

[faint jolt]

Umm in which platform are you ios or android

[hardy pebble]

iOS

[faint jolt]

Nice

[night cloak]

There is no disrupt in android it takes Time to reach everyone

[faint jolt]

Me android so i cant update it now

[hardy pebble]

:((

[faint jolt]

😢😔🙁☹😪

[night cloak]

You may move to a discussion channel

How to update

[lusty sail]

One message removed from a suspended account.

[hollow junco]

Huh?

[lusty sail]

One message removed from a suspended account.

[onyx dagger]

May I know your Region/Country, @hollow junco?

[supple thorn]

How can I resolve the desync issue in the game?
For instance, my health is 30% and I get in cover but I still take damage and die

[onyx dagger]

Kindly refer to #news, @night cloak @lusty sail.

[night cloak]

You cant update from india

[faint jolt]

Umm mine is also

[onyx dagger]

Same question then. @faint jolt

[faint jolt]

Not updating iam an android user living in indonesia

[onyx dagger]

Patience please.

[lusty sail]

One message removed from a suspended account.

[onyx dagger]

Wait, may I know your Country, @lusty sail and @night cloak?

[lusty sail]

One message removed from a suspended account.

[mortal apex]

U will get it. It’s all about time.

[onyx dagger]

Oh.

Please be patient.

[night cloak]

india

[faint jolt]

Ok thank you @onyx dagger

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @night cloak, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

You're very welcome, @faint jolt! 🤗

[lament hazel]

Hi, i need help, when i played metro royale new solo mode i dont know how to get out because theres no evacuation point. Please

[sacred yarrow]

When parameter error fix?

[onyx dagger]

Now that's really weird. @lament hazel

Please do report it in #old.

I didn't understand what did you meant. @sacred yarrow

[night cloak]

I have a question about the metro royale game mode which has me confused and upset

[sacred yarrow]

I can't change my region it shows parameter error

[onyx dagger]

Yes? @night cloak

Try again after some time. @sacred yarrow

[faint jolt]

@onyx dagger should i uninstall and install

[lament hazel]

@onyx dagger ohh okay

[sacred yarrow]

I am trying from last year first it shows in chinese and now in english "Parameter Error" @onyx dagger

[onyx dagger]

Just be patient. @faint jolt

[onyx dagger]

Alright then!

[onyx dagger]

Your country?

[lusty sail]

One message removed from a suspended account.

[sacred yarrow]

Pakistan @onyx dagger

[lusty sail]

One message removed from a suspended account.

[night cloak]

I uninstalled the game for a few days and now I'm back on it but when going on to the game mode all my stuff is gone

[onyx dagger]

You may join PUBG MOBILE Pakistan Discord server via 3.1 of the #735483472432594994 for further assistance in this regard, @sacred yarrow.

[night cloak]

all your metro items will be reseted when new chapter begin

[sacred yarrow]

I also can't update @lusty sail

[onyx dagger]

Patience.

[night cloak]

Oh okay well that's sad....

[onyx dagger]

You wont lose your Fame, etc tho.

[lusty sail]

One message removed from a suspended account.

[onyx dagger]

Patience, @lusty sail. That is the only way.

[lusty sail]

One message removed from a suspended account.

[onyx dagger]

Yes.

[hardy pebble]

Idk

My friend update (iOS)

[severe pagoda]

My pubg account was banned without violating any pubg rules even I don't know how to hack also

[polar marsh]

@severe pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[muted patrol]

Is fine to update not from playstore?

Is it*

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[muted patrol]

Nope, i will try download from another store

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Not like aptoide

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[muted patrol]

Like samsung store or v store

[fathom cypress]

Plz help

[night cloak]

What i can't update

[lusty sail]

One message removed from a suspended account.

[night cloak]

You may get ban if you download it from 3rd party app store

[lusty sail]

One message removed from a suspended account.

[muted patrol]

How about samsung store?

@night cloak

[mortal apex]

English?

[clear spindle]

@fathom cypress device ??

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[clear spindle]

We only recommended to download the game from Play Store, App store or from https://www.pubgmobile.com

[candid ibex]

Am pubg playing time automatic restart

[muted patrol]

My friend downloaded from v store

[candid ibex]

Tap tap

[clear spindle]

We do not recommend that. You can refer #faq 1.1 and 1.2

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[clear spindle]

Try restarting the device, the update has already been rolled out.

[south comet]

How to update Pubg Mobile
?? Without Vpn

[lusty sail]

One message removed from a suspended account.

[night cloak]

Wlcan we download it from Instagram

Can we download through Instagram

[clear spindle]

You have been answered regarding this, @night cloak Please refrain from repeating.

[south comet]

@clear spindle How to update Pubg Mobile

[clear spindle]

You do not need to use a VPN for downloading, @south comet.

Get it from Play Store or App store.

[night cloak]

Pls tell me how to install pubg through Instagram

[swift geode]

why i don't get an update from playstore, but the galaxy store has an update for PUBG ?

[south comet]

@clear spindle pubg ban in India how to download without any link and vpn

[swift geode]

i restarted my phone, what should i do ?

[lusty sail]

One message removed from a suspended account.

[primal tide]

Guys are the enemies dropping anything with the new update when u play?

[clear spindle]

Game is banned in your region which we cannot help you, @south comet move on with your Governments decision.

[night cloak]

HOW TO UPdate @everyone

[south comet]

Ok sir

[clear spindle]

Wait patiently.

[lusty sail]

One message removed from a suspended account.

[primal tide]

Guys are the enemies dropping anything with the new update when u play? @everyone

[broken igloo]

why didn't i receive a mail of pmco after registering??

[clear spindle]

@night cloak Get it from Play Store or App store.

@broken igloo #pmco

[night cloak]

not coming

[clear spindle]

Wait patiently you'll get it, @lusty sail, @night cloak.

[lusty sail]

One message removed from a suspended account.

[night cloak]

i saw u in cheer my account is darkstarashi

did u remember me @clear spindle

[clear spindle]

@primal tide feel free to ask that in #pubg-mobile.

[primal tide]

Oh ok thankyou

[clear spindle]

#chat / #pubg-mobile @night cloak.

[coarse cedar]

Know how to delete an account in a new update

[sacred yarrow]

No update after restarting mobile @onyx dagger

[onyx dagger]

You can delete your Game account via the in-game settings. @coarse cedar

If you do have the option to delete it.

[fringe sky]

@onyx dagger I need help

[muted patrol]

Is local appstore not approved to download it?

[night cloak]

for what

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe sky. Remember to read through #faq before asking questions in the support channels.

[coarse cedar]

No account deletion button from in-game settings

[onyx dagger]

You may abandon your game account then. @coarse cedar

[coarse cedar]

I have to delete it, but thank you.

[onyx dagger]

I see. You're welcome.

[fringe sky]

My friend got this problem when he's trying to get in metro its not let him in and the update isnt available for his game even if he tried to delete the game and re upload what he can do ?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[sacred yarrow]

No update after restarting mobile @onyx dagger

[coarse cedar]

So can I dm the account ban

[onyx dagger]

Patience. @sacred yarrow

[faint jolt]

Guys

[lusty sail]

One message removed from a suspended account.

[faint jolt]

My pubg updated

[lusty sail]

One message removed from a suspended account.

[sacred yarrow]

@onyx dagger yes i am patience

[faint jolt]

Go to playstore its out now

[onyx dagger]

What do you mean? @coarse cedar

[storm flume]

Please avoid going off-topic, @lusty sail @faint jolt. You may have unrelated conversations in #chat.

[onyx dagger]

And that's good to know.

[onyx dagger]

I see. 😹

[coarse cedar]

It's like banning an account for 10 years.

[fringe sky]

Imagine a support dont give a heck about my problem lmao

[lusty sail]

One message removed from a suspended account.

[faint jolt]

Uhh

[onyx dagger]

We cannot help with that. @coarse cedar

[faint jolt]

Its out in here idk about you

[distant crest]

Why cant i update pubg?

[onyx dagger]

The thing is

[coarse cedar]

So

[onyx dagger]

Tell him to be Patient.

[sacred yarrow]

🌚

[onyx dagger]

Kindly wait. @distant crest

It will be available soon™️.

Also, may I know your country, @distant crest?

[obsidian bramble]

I am not answered by the support service in the game, where can I contact to take my email in the game?

[distant crest]

I had option update i have updated my friends also have updated but i cant play with them

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @obsidian bramble.

[onyx dagger]

Let's not. @faint jolt

[lusty sail]

One message removed from a suspended account.

[distant crest]

@onyx dagger

[onyx dagger]

Your country, @distant crest??

Like where are you from?

[distant crest]

@onyx dagger

[onyx dagger]

Where are you from?

[distant crest]

Bangladesh

[onyx dagger]

Answer my question above.

Oh.

[swift geode]

Does the playstore need some time to get the update ?

[onyx dagger]

You may wait patiently then, @distant crest.

Yes, the update is rolling out slowly, keep an eye. @swift geode

[fringe sky]

Tell your developers to be useful

[muted patrol]

BIG YES

[celest shadow]

Are you sure you and your friends have updated to the latest version?

[night cloak]

My friend can’t get into metro

[meager pumice]

Why guys i dont have update in app store?

[lusty sail]

One message removed from a suspended account.

[distant crest]

I had the update option and i did update after the update i opened but...

[fringe sky]

Everyone has almost the same problem

[onyx dagger]

What's the error message? @night cloak

[distant crest]

Yes

[night cloak]

He has latest version

[onyx dagger]

You need to be patient in this matter, that is the only way, @fringe sky.

You may move channels now as you have been answered.

[lusty sail]

One message removed from a suspended account.

[storm flume]

Please avoid going off-topic, @sacred yarrow. You may have unrelated conversations in #chat.

[night cloak]

Hello im here to report a problem i did the event with the gifts to gift players to get a parachute permanent i. Filled all the bar and i didnt got it it gave me with time limit (the joyfull emoji parachute)
If u guys can do something would be cool, thx

[onyx dagger]

Kindly report it in #old, @night cloak.

[meager pumice]

@onyx dagger why i cant update game?

[onyx dagger]

You need to be Patient. @meager pumice

[meager pumice]

@onyx dagger wait?

[onyx dagger]

The update's rolling out slowly.

[meager pumice]

@onyx dagger oke tnx for info

[onyx dagger]

You're welcome. 🤗

[distant crest]

Why is tablet not allowed in pmco??

[muted patrol]

Big OOF

[storm flume]

Please avoid going off-topic, @fringe sky. You may have unrelated conversations in #chat.

[onyx dagger]

In #pmco, @distant crest.

[fringe sky]

You can delete it facts will be facts

[onyx dagger]

Patience.

Move.

Now.

[swift geode]

Patience is the key of success, I guess..

[sinful goblet]

How can I report a hacker manually?

[lusty sail]

One message removed from a suspended account.

[storm flume]

Hello, @sinful goblet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[distant crest]

I have question i have a tournament match after 30 minutes the room owner is in other version so can i play the room?

@onyx dagger

No reply

[onyx dagger]

Kindly refrain from misguiding, @night cloak.

[celest shadow]

All players should be in the same version or better yet, the latest version.

[distant crest]

So i cant play the tournament match? @celest shadow

[uneven stream]

I didn't get an update.

[onyx dagger]

Patience. @uneven stream

The update's rolling out slowly. Keep an eye.

[vital swift]

The update's rolling out slowly. Keep an eye.
@onyx dagger ok thx

[onyx dagger]

Um, you're welcome, @vital swift.

[night cloak]

Hey, @fierce widget! What was your latest graphics settings in PUBG Mobile?

[distant crest]

So i cant play the tournament match? @celest shadow

[uneven stream]

Thanks bro:)

[onyx dagger]

You're very welcome, @uneven stream! 🤗

[celest shadow]

I am unsure of the outcome of being in a room where other players are running the current version (1.2) with the older version (1.1). You can give it a shot.

[distant crest]

Ok

Can i get some roles?

[storm flume]

Your level is defined by your Discord server activity, @distant crest. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to change nickname.
:white_small_square: 20 | <@&440672686729854987>: Ability to use external emojis.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to stream video.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[odd saffron]

bought 66 tarot boxes. after which he looked at the chance of dropping legendaries, where it is equal to 0%. I ask for a refund for this defect

[celest shadow]

Can you provide a screenshot of the event you are referring to?

[celest shadow]

Please report this in #old, thank you.

[real solstice]

where is crew challenge option 🤔

[real solstice]

@storm willow okk

[night cloak]

How to get beta invitation code

[real solstice]

How long will it take for the crew challenge option to come

[lusty sail]

One message removed from a suspended account.

[real solstice]

How long will it take for the crew challenge to come?

@storm willow

[night cloak]

How to get beta invitation code

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[winter fiber]

There should be download link from official source and website..Update is still not available in my play store.

[celest shadow]

No ETA.

[night cloak]

Is website updated to download apk?

Well why can’t my friend play the new metro mode? He has downloaded all resource packs and has the latest version it keeps saying he hasn’t been invited to the beta, what to do? This update is honestly a joke I can’t play with my friend in metro cause of some stupid invite

[celest shadow]

This is a link to PUBG MOBILE's official website:

https://www.pubgmobile.com/en/event/runicpowerpreheat/

[night cloak]

Anyone know how to fux this ?

Nope

Where can I get official latest file

[jade nest]

Refer to this

[foggy pine]

When the crew challenge will come back so I will get the crew points back ?

I collected those points so hard

[jade nest]

Here

[foggy pine]

So I will get my points back?

[delicate patrol]

Hi, how long is the ban duration? is it 11hours? my account got banned a few month ago, i contacted the customer support to file a claim.. today i try to log in into my banned account to check with customer support and the banned duration changed

[polar marsh]

@delicate patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy pine]

I need those back

[night cloak]

HAHAHAHAHA

[night cloak]

Nope as of now it is converted to AG

[steel wing]

I got a friend from Pakistan and he still didnt get the update @celest shadow

[ocean panther]

Dam i still haven't gotten an update option im in AZ

[steel wing]

I did actually

[jade nest]

You provided ss already says recycled.So I don't think you are getting that back

[foggy pine]

Why I collected them so hard

[lusty sail]

One message removed from a suspended account.

[jade nest]

Have Patience.Update is being Rolled out slowly.@steel wing

[muted patrol]

Ok so basically Play store is a 'OTHER' OS

[ocean panther]

Play store has its own other is what the rootd ppl use prob

[foggy pine]

😕

[livid plover]

@jade nest someone nade me and I reported him..But his merit didn't reduced

[muted patrol]

Can i download it from built in store?

[jade nest]

If you think it was a bug then feel free to report it in #old @livid plover

[solemn snow]

My account got 10year ban for no reason and today i get update my game. After then i retried to log to my account and they showing that account will be unlock on tonight. Is that really?😍

[polar marsh]

@solemn snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck root]

Anyone have any idea how long before android users can update? I’m with Apple and have updated and am playing but my killing partner is android and can’t update yet and we are frustrated to be being kept apart and unable to go on our usual murderous hunting sprees

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Ugh im tired waiting

[jade nest]

@muted patrol

[lusty sail]

One message removed from a suspended account.

[tropic osprey]

Hey why is update is 1.3gb it told 6000mb

[muted patrol]

Is dowloading from web cause redownloading ingame files?

[jade nest]

Update is being rolled out slowly.Have Patience

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Indo

[night cloak]

when will available in website

[proper basalt]

@jade nest hi

[vital swift]

grhh im tired waiting

[jade nest]

@muted patrol @lusty sail move to #chat or #pubg-mobile for discussion.
This channel is reserved for Support queries

[night cloak]

Patience is the only way

[proper basalt]

@jade nest My account was stolen, can you help me?

[jade nest]

Yes?

[jade nest]

Contact Ingame Customer Support.Go through #faq 5.3 and 5.4

[proper basalt]

@jade nest I asked something, can you answer

[night cloak]

Only customer service can help you

[jade nest]

Do you have access to your account?@proper basalt

[proper basalt]

@jade nest yes

[jade nest]

Can you login in your pubgm Account?

[proper basalt]

no i can't open

[jade nest]

Then here is your only solution @proper basalt

[night cloak]

when will the update be available on the website

[muted patrol]

I hate taking a late start

[proper basalt]

I've been writing for 5 months, I can't get an answer

[jade nest]

#news

@proper basalt only in-game Customer Support can help you with your account Related Problems

[lusty sail]

One message removed from a suspended account.

[night cloak]

nothing is mentioned its just this one without the update -_-

[robust mortar]

Do not update ! It cause iOS devices to crash !!

[proper basalt]

@FraqueN only in-game Customer Support can help you with your account Related Problems

[jade nest]

Have Patience @night cloak . Update will be available soon

[night cloak]

yea sure

[proper basalt]

@jade nest by the way, sorry i'm writing from translation

[robust mortar]

New update causes the game to crash. Do not update till it gets fixed

[jade nest]

You can join your regional server from #735483472432594994 3.1 @proper basalt to talk them with your own language

[celest shadow]

Please report the issue in #old, @robust mortar. Include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Playstore updated the title, but still cant update

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Cmon i know Tencent has a better internet

[jade nest]

@muted patrol Clear Data from playstore and restart your phone.That might help

[muted patrol]

I did it

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Few times

[jade nest]

Or Have patience.You already have been answered multiple times

[tight oasis]

Hello

[winter fiber]

there should link to download from official side for android users

update is not showing in store

[celest shadow]

May I ask what graphics settings did you set for your game?

[tight oasis]

Theres anyone can help me/!

[muted patrol]

What is it @tight oasis

[night cloak]

yes

[tight oasis]

There is another person login to my pubg mobile😫

[near sonnet]

Hello @jade nest can i get an apk link

[muted patrol]

Welp
F

[tight oasis]

Please help

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Im not moderator

[tight oasis]

Anyone can help me?

[jade nest]

@near sonnet

[tight oasis]

Anyone hleo me plz

[celest shadow]

May I ask which graphics settings did you set to and can you get a friend to get your in-game ID, @robust mortar?

[muted patrol]

Ask Piston

[rocky sand]

How get pubg update link

[tight oasis]

Piston

[celest shadow]

Please state your issue.

[muted patrol]

Update Button Is Here!!

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Yea

[robust mortar]

@celest shadow I used smooth and extreme

[tight oasis]

Theres another person login to my pubg mobile account please help

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Aww so sad

[junior birch]

I have 2 helmets and i wanted to dismantle but it doesn’t have option to dismantle it

[robust mortar]

@celest shadow I can’t get someone to look rn. I can’t msg them

[junior birch]

is this a bug?

[lusty sail]

One message removed from a suspended account.

[muted patrol]

GG

[lusty sail]

One message removed from a suspended account.

[muted patrol]

Same

[mellow gyro]

.

[tight oasis]

Piston

[muted patrol]

Maybe theres some ingame download

[tight oasis]

Anyone can help me!?

[meager pumice]

@tight oasis what

[swift geode]

Thank you, now i got the update

[tight oasis]

Theres another person login to my pubg mobile account please help

[jade nest]

Do you have access to your social media linked ingame and can you still login in your pubgm account?@tight oasis

[night cloak]

Can someone help me out rq?

[tight oasis]

Yah

[robust mortar]

@night cloak yes please look for me. I’m on the NA squads leaderboards .. I’m around rank 23 . I’m G2S hunter

[night cloak]

Is the update our for Virginia State?

[celest shadow]

I got your ID, worry not.

[jade nest]

@tight oasis Then Change your password of the social media and enable 2 FA.
That should help you

[jade nest]

Update is being rolled out slowly

[night cloak]

Ight thanks

my friend was just wondering

[barren warren]

So why are there 2 different inventory upgrade card in metro royale?

[robust mortar]

@night cloak nvm bro, they got my ID , thank u for trying to help me :))

[barren warren]

One is 25k one is 50k still only extends 1 space of the inventory

[robust mortar]

@celest shadow okay 👌

[covert atlas]

Why not download link In pubg mobile instagram page?

[chilly flame]

How to download pubg apk in India anyone.??

[untold steppe]

Whean can i update the darn game my friend alredy did but i can't u guys know why?

[robust siren]

@night cloak Hlw Sir? Can U Help me plz

[night cloak]

Please wait

[robust siren]

@celest shadow

[night cloak]

state your issue here

[night cloak]

you cant since the game is banned there

[robust siren]

I Can't able to download pubg mobile from Google play Store.. It says U Can't download PUBG mobile

[night cloak]

they will put it there

[night cloak]

Can you try again after some time And check

[robust siren]

I had faced this issue on Erangle 2.0 update.. Then One of then(moderators of this server) gave me a link & Told me to try this link.. Then It worked successfully

[robust siren]

I did it atleast 5time

[night cloak]

https://www.pubgmobile.com/en/event/runicpowerpreheat/

this is the official link

[robust siren]

Okay..Um trying

[normal sigil]

Help!

[night cloak]

state your issue here

[merry dagger]

showing loading screen

[normal sigil]

I got the last version wtf

Where I can contact with an agent?

[night cloak]

Contact customer service in game

[normal sigil]

They don’t even response

[fiery echo]

Why when get in Cheer Park game out ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @fiery echo. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

How do i get rid of this text?

[crystal owl]

After updating to the latest version, the game just won't open, I press the game on the start screen and then the game closes, I updated to the version released today on January 12th and the game doesn't open, I play on (iPhone XR) I live in Brazil)

[clear spindle]

Reinstalling the game will help you, @crystal owl.

[normal agate]

Can I pubg link please

[night cloak]

hi

[crystal owl]

it will be

[clear spindle]

Yes.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

anyone can help my please ?

[storm flume]

Please refer to subpoint 1.1 in #faq for further information, @normal agate.

[clear spindle]

You may state the issue.

[night cloak]

today i see a new event in the pubg but i don’t now how i can completed ?

[clear spindle]

A screenshot of the event will be helpful.

[normal agate]

I need pubg url to download the game

[night cloak]

I guess he is talking about this

[proper basalt]

@clear spindle ı help you

[gray spire]

Download pubgmobile

[storm flume]

Please refer to subpoint 1.1 in #faq for further information, @gray spire @normal agate.

[clear spindle]

I see, Thank you.

[normal agate]

I need pubg mobile goble account url link

[proper basalt]

@clear spindle Hesabım çalındı, bana yardım edebilir misin?

[clear spindle]

@normal agate please refer #faq 1.1 & 1.2

[graceful halo]

How i can get the new power

[night cloak]

English please

[crystal owl]

After updating to the latest version, the game just won't open, I press the game on the start screen and then the game closes, I updated to the version released today on January 12th and the game doesn't open, I play on (iPhone XR) I live in Brazil)

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @proper basalt.

[clear spindle]

I told you to reinstall, @crystal owl have you done that ??

[charred bramble]

I still can't update pubg mobile why?

[clear spindle]

Try restarting your device.

[charred bramble]

I did. Twice.

[clear spindle]

Android or iOS??

[charred bramble]

Android

[crystal owl]

I will do it now

[clear spindle]

You can try clearing the Play Store data and then restart and then visit this link: https://play.google.com/store/apps/details?id=com.tencent.ig or could download the APK from https://www.pubgmobile.com

Let us know if that didn't work, @crystal owl.

[charred bramble]

thanks

[lusty sail]

One message removed from a suspended account.

[night cloak]

@clear spindle

They posted new update in official site?

[clear spindle]

Yes.

[night cloak]

Where can i have link?

[clear spindle]

https://www.pubgmobile.com

[night cloak]

mr this one please @clear spindle

[night cloak]

Thanks

[clear spindle]

You're welcome.

[night cloak]

It won't show me the download option @clear spindle

[clear spindle]

https://www.pubgmobile.com/en-US/m/

@night cloak ^^

[night cloak]

Thanks again i am looking into it

[clear spindle]

[night cloak]

i don’t anderstand what you maine ? @celest shadow

[gleaming flume]

I can’t find my update pls any help??? I’m using iOS

[gaunt fiber]

Guys?

What is the discord id?

[crystal owl]

What is your iPhone?

[gaunt fiber]

I need it to register in the competition

[celest shadow]

Hello, @gaunt fiber. Please use our #pmco channel for further assistance.

[night cloak]

Worked gg 👍👍

[robust siren]

@night cloak done sir..thanks

[gleaming flume]

I restarted it and it came . I’m using iOS .

[night cloak]

this one? @celest shadow

[proper basalt]

@clear spindle can you help me ?

[crystal owl]

I uninstalled and installed it again and solved the problem, thanks for the help

[celest shadow]

I am very sorry for the misinformation, @night cloak and @night cloak. This is in fact not how you obtain the Supply Medal. Please wait until the event to obtain these is made available in the game so that you can use it to redeem the headgear, outfit or weapon finish in the Tarot Supply Exchange event.

[wooden hemlock]

What the purpose of bonus challenge voucher? I had them like 40

[night cloak]

now isn’t available? @celest shadow

no it’s ok

[celest shadow]

To be used in the Bonus Challenge, however it is not available for the time being.

[clear spindle]

Regarding, @proper basalt ??

[celest shadow]

It does not seem like there are any events available to get the Supply Medal for now. Please check at a later time.

[proper basalt]

My account was stolen, it was dear to me

[night cloak]

ok @celest shadow

[clear spindle]

Please contact the in-game customer service.

[devout glacier]

Why the redeem shop so bad. Kr version looks so much better

[proper basalt]

Unfortunately I haven't received an answer in 7 months.

[clear spindle]

Contact them again.

[proper basalt]

Tried from 3 accounts, no answer

[clear spindle]

Because it's not the global version of the game, feel free to share your feedbacks in #old.

Account related issues are handled by in-game customer service, only they could help you.

[proper basalt]

@clear spindle why the customer support of such a global game is so bad

[clear spindle]

Do you still have access to the social media accounts that are linked with, @proper basalt.

[fervent meadow]

Doesn't enter the game on ios platform

[clear spindle]

Could you explain the issue ?

[shut stratus]

How to download Pubg Mobile

[celest shadow]

Please reinstall your game.

[storm flume]

Please refer to subpoint 1.1 in #faq for further information, @shut stratus.

[proper basalt]

@clear spindle there is

[analog wadi]

why i cant open pubgm after the new update on iphone 11?

[night cloak]

Hello, my account was stolen, what should I do?

[analog wadi]

same

[fervent meadow]

Game is not opening

[severe crest]

Hi

[robust geyser]

@shut stratus do you know how to use a vpn?

[little wind]

well, using VPN is not recommended

[proper basalt]

There is

[fervent meadow]

@clear spindle

[shut stratus]

Pls give the link of office addition of pubg mobile from Google Chrome

🥺🥺🥺🥺🥺

[little wind]

https://www.pubgmobile.com/

[reef wagon]

Who else is having this issue after updating?

[shut stratus]

Pubg mobile India is coming or not please tell me

[little wind]

nope

[reef wagon]

I can’t open pubg

[night cloak]

Can someone help me with the parachute cuz i dont have it permanent i have it on 7days

[reef wagon]

On iPhone Xs Max

[night cloak]

How can I switch my server back if I accidentally changed it ???

[daring stag]

I need new update for Android 9 version

[night cloak]

Is seagm save to recharge?

[jade nest]

You have to wait for 60days

[jade nest]

No,Only this https://www.pubgmobile.com/pay
Or Through ingame

[granite sun]

What are the drop rates of the items in metro royal?

[celest shadow]

Please reinstall your game, @fervent meadow,@analog wadi and @reef wagon.

[primal tide]

Why us no one dropping anything?

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[hollow heath]

What is the exact numbers of bolt action increased damage

[robust geyser]

Is there no way to update without using playstore?

[primal tide]

Why is no one dropping anything?

[celest shadow]

Could you please provide us with more information?

[night cloak]

can't really play without vpn, the game won't let me into the match

[hollow heath]

M asking again What is the exact numbers of bolt action increased damage

[primal tide]

I have died more than 10 or 15 times and i havent lost anything of my armor or weapons and i have killed up to 20 players and nobody dropped anything but dog tags and other things that they have in their bags@celest shadow

[celest shadow]

We do not have such information at hand.

[robust geyser]

@celest shadow is there any way of updating without using playstore? Like using official website or something?

@primal tide what game mode are you playing btw?

[primal tide]

Metro royale

[crystal owl]

After updating to the latest version, the game just doesn't open, I press the game on the home screen and the game closes, I updated to the version released today on January 12th and the game doesn't open, I play on (iPhone XR ) And I live in Brazil)

[reef wagon]

@celest shadow the problem happened because I changed the graphics to HDR that why it’s crashing

[crystal owl]

uninstalled and installed again until it gets better, but when I went to change the graphical options I close it again

[celest shadow]

When you set your graphics settings to HDR while anti-aliasing is enabled, the game will crash.

[celest shadow]

Please report it in #old.

[crystal owl]

mine too, I went to fill in the graphics options and the game doesn't open anymore

[reef wagon]

Then what kinda of update is this?😒

We have big tournaments ahead of us and we can’t even open the game

[celest shadow]

Official website: https://www.pubgmobile.com/en-US/

[night cloak]

Bcoz of the new update how to enter metro royale

[celest shadow]

You can access the Metro Royale game mode from your map selection, @night cloak.

[somber wing]

@celest shadow Are u here?

[celest shadow]

Hello, @somber wing. How can I help you?

[void niche]

Can someone help me?

[somber wing]

@celest shadow Emulator Keybind Bugs can i Fix it?

[storm flume]

You can now access #emulator-chat and #emulator-support, @somber wing. Revert this at any time by sending .emulator in #481204134859505684.

[somber wing]

okay ty ❤️

[celest shadow]

Please use our #emulator-support channel for emulator-related inquiries. Thank you.

[celest shadow]

How can we help you?

[surreal lynx]

Can you provide me direct download link for new update?

[celest shadow]

You can directly download the game in an APK file if you are on Android via the official website, @surreal lynx:

https://www.pubgmobile.com/en-US/

[surreal lynx]

Ok

[void niche]

I updated the game, and when I modified the graphics, it automatically came out. Why?

My mobile is iPhone 11 Pro Max

[severe crest]

My account is banned without violating the laws, I can do that to unblock the ban

[polar marsh]

@severe crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please reinstall your game from the AppStore. The game will crash when you enable HDR and anti-aliasing at the same time in your graphics settings.

[void niche]

I did that too, and when I opened and modified the graphics again, the same dialogue happened

[timid lark]

Will there be a link on instagram

[celest shadow]

It should work, please disable HDR and anti-aliasing. Check your graphics settings for both the lobby and combat.

[cinder shale]

I need help to recover my pub account, I logged in with my facebook account, and that facebook account was permanently deleted, how can I recover my account, I even have the google card with which I donated and the google address through which I did donation

[void niche]

Not working, does that mean that I will never play HDR again ??

[celest shadow]

In that case, please keep an eye on #news for an announcement about this issue.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cinder shale.

[night cloak]

When can people who haven’t been invited to beta play metro?
So stupid I can’t play with my friend 🤬🤬

[somber wing]

@night cloak + 🤬🤬🤬

[night cloak]

[void niche]

Okay ty ❤️

[foggy mantle]

Can some one please give me apk link

[cinder shale]

where do i need to recover my account?

[night cloak]

@cinder shale You can contact the customer service. Through the game settings.

[cerulean gorge]

Where is crew ?

[night cloak]

@foggy mantle The APK version will be available in www.pubgmobile.com later today.

[austere drift]

Hi,
The ban pic is not showing date with it now, is it a new glitch?

[night cloak]

@cerulean gorge Check your game mail. Crew challenge was skipped this time.

[ionic iris]

Hello, is it true that PUBG Added a feature where you appear offline in the last update?

[celest shadow]

From Patch Notes 1.2:

[ornate blaze]

Hello will Crew Challenge be back?

Which date

[cerulean gorge]

Tnx

[night cloak]

@ornate blaze Read the image above.

[ornate blaze]

When is that update so..?

Is there any date? Or something that i can know?

[night cloak]

@ornate blaze Update should be rolled out by now. Could you check your app store?

[prisma geode]

@night cloak but its 1.2.0 update

[night cloak]

Yes. The update version is 1.2.0.

[prisma geode]

@night cloak when 1.3.0 comes

[night cloak]

1.3.0 should be there within a few months.

2 or more.

[ornate blaze]

Ohh ok thanks

[prisma geode]

as per above pic crew comes in 1.3.0 so in this season we can't play crew chalange??@night cloak

[night cloak]

@prisma geode That’s right. No crew challenge in season 16.

[ionic iris]

Where can i see full page

[prisma geode]

@night cloak ok

[cinder shale]

@night cloak I contacted and I do not understand how I should recover I do not know what options to choose there simply my facebook account was hacked and blocked and I do not understand what I should do I have that card from google play with who I donated and the google account through which I made the donation but I don't understand how I should solve it?

[night cloak]

@ionic iris You can read the patch note in #news. Scroll up.

@cinder shale Did the customer service ask you some questions?

[void niche]

I have another inquiry

[night cloak]

Yes?

[cinder shale]

@night cloak I didn't talk to a robot there who has those classic questions and closes my topic

[void niche]

I have selected to link the game to Gmail and forgot all its information, and now the game is linked to Facebook and Twitter, and I want to cancel the Gmail link

[ionic iris]

Did pubg add "appear offline" feature ? @night cloak