questions

[night cloak]

benim işim var olmasa özelden ulaş

[normal fulcrum]

Looks like your social media account is compromised @blazing kestrel. Best if you contact support of that specific social media. Details are mentioned in #faq sub-point 2.8

[jade nest]

Use English@night cloak

[normal fulcrum]

@night cloak English only

[storm flume]

Please do not use languages other than English, @small basin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rugged atlas]

How much expectations we could have ?

Regarding crew registration

[night cloak]

@jade nest @normal fulcrum sorry i don't know english

[jade nest]

No ETA on crew challenge Yet.Keep an eye on the game after the 1.3 Update @rugged atlas

[rugged atlas]

Okay thank you for your time

[jade nest]

@night cloak you can join your regional server from #735483472432594994 3.1

[main lake]

I done but don't got code...he says you are not a advanced combat

[night cloak]

@jade nest They didn't help me there. I came here too. They helped me. Thank you.

[normal fulcrum]

You can join regional community mentioned in sub-point 3.1 of #735483472432594994

[jade nest]

That was only open for 20k users.You failed to grab your opportunity.You may try getting that in future @main lake

[normal fulcrum]

Please contact support of midasbuy from their website if you are looking for any support regarding the website @verbal vessel

[main lake]

When we will get for next ??beta program?

[jade nest]

No ETA About that @main lake

[main lake]

Ok sir thanks

[blazing kestrel]

Thank you for responding. I was asking about my PUBGM account though. My social media works fine, as I was able to block their attempts to compromise me. Is there a way I can get back to playing soon?

[normal fulcrum]

Are you able to log in to PUBG MOBILE?

[night cloak]

Any mod available?

[blazing kestrel]

I cannot log in because apparently my account was “logged in with a newer version” of the game.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Ahh

[glossy badge]

I am not able to login with twitter in game???

[normal fulcrum]

You'll have to contact in-game customer support for that issue. And I'll suggest you should wait for the new update.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @glossy badge.

[night cloak]

I am having this issue can anyone tell me?
There's also no update

[normal fulcrum]

Please wait for the new update @night cloak. Issue should be resolved once the new update is released

[fleet dagger]

@thin halo 90fps still not enabled for my OnePlus 8T, why ?

[normal fulcrum]

Make sure you have active data connection

[normal fulcrum]

Have you enabled it from your device's settings?

[fleet dagger]

@normal fulcrum

Yes

[night cloak]

But I have my tournament match and can't login

[normal fulcrum]

You can contact in-game customer support @night cloak

[normal fulcrum]

Try lowering your graphics in-game

[fleet dagger]

I'm using smooth

[sleek violet]

@normal fulcrum Hey, i have an version problem and there is no update what should i do?

[blazing kestrel]

I contacted in game customer support about an hour ago, but I’m worried I’ll lose my Level 100 Royale Pass streak if they take too long in resolving the issue 😓. I was hoping there was something else I could do.

[sleek violet]

Do you have the same problem?

[blazing kestrel]

I think we were scammed, my brother.

[normal fulcrum]

Can you share screenshot of in-game settings available for you?

[night cloak]

.... 😔😔

[normal fulcrum]

As I said, it should be resolved once the new update is released

[night cloak]

Any idea when is new update?

[normal fulcrum]

Once the season ends

[sleek violet]

Help!!!

[jade nest]

Tomorrow.Keep an eye on playstore or appstore after 00:00utc

[tardy furnace]

Is there any way of getting my guest account back, after i uninstalled and then reinstalled pubg mobile on my phone?
I had a loading issue that i had to fix and I saw it as my last option since nothing else worked. Because of this I could not get into the game before I uninstalled it and link it with any social media

[normal fulcrum]

Guest account is temporary. Once deleted, it cannot be recovered

[night cloak]

Ohk thanks, will miss my matches tho😔
I'm trying to re install

[pallid dragon]

when will the fix come

[normal fulcrum]

Once the season ends

[sleek violet]

There is update tommorow.

[pallid dragon]

I been playing in the season is this a recent issue?

[ionic crown]

@normal fulcrum I don't want to contaminate the conversation. It's a little long. Can you reach you via dm?

[normal fulcrum]

It is best to ask questions on this channel if it's regarding the game

[storm flume]

We currently do not have a specific release date for the upcoming update, @sleek violet. Once we do, we will publish further information in #news.

[ionic crown]

I'm uncomfortable when I post this topic here 😦

[night cloak]

But the new season is on 2021/1/17

[jade nest]

No,New season starts on 19th jan And the v1.2.0 update will be out tomorrow@night cloak

[sleek violet]

Every season have problems.

This is annoying

[jade nest]

#old @sleek violet

[blazing kestrel]

Any idea when is the last day to complete Royale Pass missions for this season?

[normal fulcrum]

As per the patch notes, update will be pushed starting 12th Jan @night cloak

[jade nest]

You can complete all your pending Mission till 17Jan.Its already mentioned in RP section.

[blazing kestrel]

Alright, thank you guys so much for your help.

[sleek violet]

Now i need help please.

[jade nest]

Yes?

[sleek violet]

What should i do?

?

[jade nest]

@sleek violet

[sleek violet]

There is update tommorow i think?

The problem will be resolved?

[jade nest]

If it doesn't then you can report in #old

[sleek violet]

I have another problem

[jade nest]

Ask

[sleek violet]

When i need to invite my friend the list doesn't open or when i start the match the match doesn't start.

[limpid spear]

Why did they take away the Crews ?

[jade nest]

You can try repairing your client or restarting your game/device.If your Problem still persists then kindly report that in #old @sleek violet

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

[limpid spear]

And when will that update come ?

[jade nest]

No ETA on that@limpid spear

[limpid spear]

Ty

[cedar sparrow]

how to remove slow and steady mode please ?

[runic musk]

Are we going to lose all our stuff in inventory of metro royale when we move to second chapter?

[night cloak]

@lime juniper hey

[honest bronze]

Crew match when started

[night cloak]

I dont know u just found me wanna ask someone about that

[heavy vortex]

refer to the screen shot above. @night cloak @honest bronze

About crew challenge

[honest bronze]

S crew challenges is lock

[night cloak]

I have a good team for crew challenge all of us has 4,50kd and above

How to use controls layout code from a friend... it always says "failed to retrieve layout share data"...

[real sedge]

Has music been taken away? Why some tutorial things have been added to classic games?

[zenith crown]

Finally email login code issue has been fixed now...

But still getting 4 inch screen size while opening pubgm on my iPhone 12... please help.

I set to screen size to notched restarted the game as well as my iPhone also reinstalled the game and tried again but still didn’t fixed....

[pallid dragon]

Can I get some help?

[left jolt]

State your question 😄

[runic musk]

Soo sad.

[pallid dragon]

This is my question way earlier and I got no answer

Whats going on here?

5115058139
Samsung A51
Verizon FI-OS/Wi-Fi
United States

I'm not having internet issues because I'm on call rn and I'm on Discord sending this

I wanna be able to play

[cedar sparrow]

how to remove slow and steady mode please ?

[pallid dragon]

I tried doing a 8.8.8.8 thing and I already tried using a vpn no I was not Banned and I already left a thing with support and no answer

[left jolt]

@night cloak it's possible the share code has been expired. Ask your friend to share the code again, and try it again. Remember to type/paste the exact code (with the - ) that has been given to you by your friend.

@pallid dragon please refer to subpoint 4.6 in #faq.

[pallid dragon]

where is 6.4?

you mean 5.4?

[left jolt]

ops

4.6 it is @pallid dragon , sorry my bad.

[night cloak]

Tried with new code multiple times, not working for me. Same msg comes...

[pallid dragon]

I already did repair Ig Ill try reinstalling

[left jolt]

Also VPN usage is not recommended.

[pallid dragon]

Ill get back to you

[pallid dragon]

Its was something shown on yt to just log in and then turn it off after

[jade nest]

@pallid dragon Try changing your DNS. #faq 4.5

[pallid dragon]

I did the 8.8.8.8 thing and changing to static

[cosmic gazelle]

Where is the Crew?I cant see

[pallid dragon]

I think there updating it

[jade nest]

Try 1.1.1.1 warp .Just Don't use the warp+ @pallid dragon

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

[grand rock]

When the pubg new update will come ???

[pallid dragon]

I did that to that was the thing on yt I tried

[cosmic gazelle]

Okk

[jade nest]

Tomorrow after 00:00 UTC

[jade nest]

Then Wait patiently for the update.It might get fixed in that

[pallid dragon]

Ok I just rlly need to do events and stuff

[pallid dragon]

whats UTC 00:00 to EST?

[jade nest]

Google it

[pallid dragon]

Im trying lol this is all confusing

@left jolt Reinstalling doesnt work

So 7pm sunday?

[jade nest]

Yes

[pallid dragon]

Thats so far ;-;

Next sunday?

[left jolt]

@pallid dragon did you install the game through google play?

[pallid dragon]

Yes

[jade nest]

Told you already 12 jan 00:00UTC

[pallid dragon]

Sorry this time stuff confusing me

[left jolt]

@pallid dragon did you try to log in with the guest option? See if that works

[pallid dragon]

Still got it

I have been playing it just randomly happened

[left jolt]

I believe it might be a network related issue. Have you tried restarting your device?

[pallid dragon]

Yes

I been searching since this morning for an answer

I played Mobile Legends: Bang Bang Fine

I cant switch to Data cuase I dont use Data to play

[left jolt]

state your problem/issue in #old with the necessary information required.

[final musk]

If a team has already registered, can they change roster as someone has left the team?

[pallid dragon]

I dont jailbreak and I dont hack my ratio to low to hack 😆

[left jolt]

see #pmco

[final musk]

mhm ty

[pallid dragon]

I searched for all the answers and this apperently happened to people before to other people last update

[night cloak]

My textures on 2 maps arent fully downloaded, heres one map!

[left jolt]

At the moment I can't think of any other solution than to try to log in on another network.

[pallid dragon]

Where should I try?

[night cloak]

I fixed my client but nothing changed...

[left jolt]

Any other network besides the one you're currently using to login. If that doesn't work, wait for a response from Customer Service.

[pallid dragon]

Ok

[vague jackal]

@lime juniper

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague jackal. Remember to read through #faq before asking questions in the support channels.

[jade nest]

Kindly report that in #old With the required format
ID:
Device:
Wifi/data
Country/region:

[vague jackal]

Where can i tallk with her please ?

?

[jade nest]

@vague jackal

[night cloak]

@jade nest what should i write in wifi/data? Should it be my network generation(an example is 4 g)

[jade nest]

Yes

[vague jackal]

I need to tallk with her

Thats all

Its about something, so where can i ?

What ! No one asnwering 😂

[jade nest]

If its normal talk.You can ping her in #chat .If she gets time she will reply you.
And if you have questions regarding pubgm you can ask here itself.

[vague jackal]

No I want to tallk with her personally

[surreal lynx]

When I click on Crew . This msg appears

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

[left jolt]

Go to Select Mode -> Settings and disable the Drop Tactic option. (see screenshot)

[surreal lynx]

Ohk thank you

[jade nest]

As i already mentioned above #chat.If she gets time she will reply.You can ask her there to contact you in DMS

[vague jackal]

👍🏻

[tranquil fractal]

Hi guys, i registered to PMCO before one week and the answer should come in 5 days but i didn’t get anything on the Email

[jade nest]

#pmco @tranquil fractal

[tranquil fractal]

Ok thx

[unborn fulcrum]

I recently got killed in metro (in the update where you keep your armours and weapons) and I lost my level 6 vest for some reason. Not sure if its becuase it broke or somthing please tell me...

[dull jetty]

i nned help

[unborn fulcrum]

With your english

[dull jetty]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dull jetty. Remember to read through #faq before asking questions in the support channels.

[dull jetty]

can you help me pls\

[unborn fulcrum]

This support is uselss

Rather talk to a indian scammer

[night cloak]

@storm flume
Can i get permission to Content creator Channel?

[storm willow]

@night cloak read #735483472432594994 under Roles - apply via that link

[night cloak]

Dear moderator , i would like to bring the TDM arena ranked again . We as a player's had such a great memories .

Rank arena was supposed to open this season😔

[storm willow]

@night cloak #old

[night cloak]

any news about it?

[shadow venture]

i'm forget my 3rd link email id how to unlink 3rd option

[storm willow]

No, feel free to post there. Let the developers know your wish ! @night cloak

@shadow venture it cannot be unlinked. Try contacting customer support ingame

[dull jetty]

can you unlink e-mail

[storm willow]

@onyx plover #old post there

@dull jetty no

[onyx plover]

ok

Thanks

[glossy badge]

When we use twitter to login

[storm willow]

Region? @glossy badge

[fringe ravine]

why are pubg every time you are allow players to play with cheats to score high rate
on game platform ?

[polar marsh]

@plush ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @fringe ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fringe ravine]

your sys aren't do anything
and all of you results are fake
yes, you are have good anticheat sys
but every time cheaters are winning

no i'm sure

[storm willow]

@fringe ravine #old feel free to send there, if you have feedbacks.

[fringe ravine]

yes

and nothing

every time cheaters are winning

[storm willow]

#old @fringe ravine

Not here

[unique night]

Hi I got ban 10years cuz of using a vpn before 7 months and to now nothing I did try to send in the game didn’t work I never used any hack or anything else and even didn’t do anything to the files 🥲

[polar marsh]

@unique night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe ravine]

ok @storm willow

[opaque girder]

I need job

[storm willow]

Search in LinkedIn @opaque girder

Move to #chat

[night cloak]

Any information about Rank arena release date ?

[storm willow]

No

[pure shoal]

PlzZ help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure shoal. Remember to read through #faq before asking questions in the support channels.

[pure shoal]

It was downloaded from the app store and also it's not the first time I have encountered this problem many times

[timber lynx]

I was blocked because I helped a man take the title pacifist. I was stripped of my rank. I'll hang myself

[polar marsh]

@timber lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure shoal]

I have put it on reinstalling maybe it is fixed then

Ok thank you so much 💗

[wet nest]

How can he has 90fps with an iphone 12 pro max @polar marsh

[celest shadow]

You cannot get 90fps on an iPhone 12 Pro Max, and how certain are you that the device in the video was an iPhone? I do not see any clear indications that it is.

[keen helm]

there is a hcker

[wet nest]

Guided access

[keen helm]

playing now i can stream can someone ban?

[wet nest]

Wait i show you more

[celest shadow]

Where is he streaming on, @keen helm?

[wet nest]

What is this????

[keen helm]

no no he killed me and now killing everyone with flying car

not getting bnned with magic bullet and instant kill

[celest shadow]

This is a tablet, and there are certain models of iPads that has the 90fps option because its screen refresh rate, @wet nest.

[wet nest]

He uses with iphone 12 pro

It isn’t fair people playing fairly and he is using this system to play on pmco etc

He has a huge advantage

Does ipad has this type of aming when they scope in??

[celest shadow]

The device in this video is not an iPhone 12 Pro Max. It is some sort of a tablet, you may want to check the resolution.

If your device has the 90hz, 120hz or 144hz screen refresh rate, you will be able to play on 90fps, considering that your device's processor supports the option as well. All mobile devices are allowed in PUBG MOBILE Club Open, further inquiries can be taken to #pmco-support, @Ritesh#5963.

[keen helm]

his name is fckgameloop :/

[wet nest]

I know the guy
He is increasing his frame rate with gfx

[night cloak]

he can use a android tablet

all tablets are vbanned from pmco

[storm flume]

Use of unauthorized third-party software or methods, @wet nest, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[celest shadow]

We do not recommend that you use such applications.

[balmy laurel]

need help

[lethal notch]

hello i need help here my account was stolen can anyone help me @everyone

[balmy laurel]

same

[lethal notch]

this is my account a someone stole it

@everyone

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lethal notch.

[wet nest]

I know he is using hack to increase the frame rate on his mobile because he was my teammate
And we knew it
That why i am reporting that

[storm flume]

Hello, @wet nest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

Feel free to report the player.

[lethal notch]

@celest shadow this is my account and someone stole it

can someone help me here

@vagrant tulip will they help me

[wet nest]

@celest shadow
I had an account that was hacked by someone and now he banned my account.
What do you request?

[celest shadow]

Hello, @lethal notch. Please contact the customer service in the game and the customer service of your social media account in question that had been accessed by the unauthorised person.

Refer to subpoint 2.8 and 5.3 in #faq for further instructions.

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[wet nest]

But can i reclaim my account from the hacker?

[celest shadow]

There is no way the customer service can restore the account after a suspension, @wet nest.

[wet nest]

Thank you

[celest shadow]

You are welcome.

[balmy laurel]

how about 2 month ban

[celest shadow]

Wait until the suspension period ends and contact the customer service for further assistance.

[balmy laurel]

seller loged in on emulator while i was using it on mobile there proof also is customer service will unban it?

[polar marsh]

@balmy laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Some of us are facing login error via email, even if our email and pass is correct! And not getting verification code so what can we do? It seems to be a game problem, how much will it take to risolve?

[thin halo]

Please provide these info in #old, @night cloak
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video Recording

[brave yacht]

hi how i get # pubg partner

[storm flume]

Please refer to this channel's pinned messages for further information, @brave yacht:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[brave yacht]

i cant pin my messeg

[sick shale]

PUBG PARTNER title can no longer be acquired, @brave yacht

[brave yacht]

how i doing that

i want # pubg partner

[lethal notch]

@celest shadow

[celest shadow]

In simple words, you can no longer get the title, @brave yacht.

[celest shadow]

Yes?

[lethal notch]

@celest shadow how to recover my acc

[celest shadow]

Please give us more details about your issue so we can help you further.

[lethal notch]

@celest shadow can you tell me how

[brave yacht]

@celest shadow im youtubr

[lethal notch]

@celest shadow bro my account was stolen by a someone but please tell me how i can recover it

[celest shadow]

You cannot get the title anymore, @brave yacht. Please move a discussion channel: #chat or #pubg-mobile.

[night cloak]

@shadow dune

[shadow dune]

my account was stolen help

[night cloak]

@celest shadow sorry I speaked Turkish with this guy

[shadow dune]

@night cloak buradan mı

[night cloak]

Evt

[shadow dune]

Kim yardımcı olur @night cloak

[night cloak]

He doesn't know English so please use Translate

[night cloak]

@celest shadow heralde

[lethal notch]

@celest shadow ?????

[celest shadow]

Please identify which social media account was accessed by the unauthorised person to get access to your PUBG MOBILE account and change your passwords and e-mails, or recover the account first. To do this, contact the customer service of your social media account, subpoint 2.8 in #faq has all the support links you need for your social media in question.

You will also need to contact the customer service in the game for further assistance, @lethal notch @shadow dune.

[shadow dune]

@celest shadow
my account was stolen
My account was stolen, I sent all the receipts I received to the in-game support, I answered the questions, it has been 10 days, there is no answer. The email address in my account needs to be deleted. The recipient connected the email.

[celest shadow]

Thank you for the translation and nothing to worry about, @night cloak.

[night cloak]

No problem 😁

[lethal notch]

@celest shadow bro i entered the customer service thingy in settings but what should i do next

[celest shadow]

Understood, please be patient and give the customer service some time to respond to your inquiry.

[celest shadow]

Start a conversation with the customer service by clicking the chat button on the top right of the help page.

[lethal notch]

ok

[onyx plover]

Someone ask me if teammate are cheater and he didn't know it and after some match game know it they are cheaters what happens to him ? thanks for answering @celest shadow

[shadow dune]

@celest shadow
my facebook account stole my facebook account i closed it completely but i could not connect my email account although i tried 20 times i could not get the code hacker i have 80 receipts including the account that connected email in 50 seconds i can send them all

[celest shadow]

We recommend that you contact Facebook's customer support here, @shadow dune:

▫️ https://www.facebook.com/help

[shadow dune]

It can cheat and ban my account, I need to prevent it.I can still login to my account, but it is logged in hacker

[celest shadow]

This is all the more reason why you should contact the customer service for both your PUBG MOBILE account and Facebook quickly, before anything bad happens, @shadow dune.

[onyx plover]

[unique solar]

hello ho to i get pubg partner im youtuber can you please send me some link to support pubg mobail @celest shadow

[shadow dune]

@celest shadow
I deleted my facebook account completely, I already can not access it, but the mail address is connected, I tried that much I couldn't connect the code did not come I am logging in with icloud I need to delete the mail address from my account facebook problem is solved facebook has been deleted completely

[unique solar]

hello ho to i get pubg partner im youtuber can you please send me some link to support pubg mobail @vagrant forum

[vagrant forum]

The title can no longer be acquired.

[candid temple]

Guys what happened to the crew ?!

[onyx cairn]

@candid temple

[night cloak]

I have an issues regarding subscriptions. I subbed to the prime one month ago on google play and cancelled the sub immediately after subbing so it wouldnt recharge me after my month was over. Today i woke up and it still charged me for resubscribing despite me having proof that i cancelled and even google play says it cancelled today. im not sure what im supposed to do because i dont have money to throw around like that

How do i get rid of this text thing on the map appeares every time the zone shifts away its annoying and I cant see the map because there is text in it

[neon palm]

Hey

you can help me please

urgent technical support needed

someone hacked my account and linked his email to it. therefore, I need your assistant to unlike my account to the current linked email.

note that I uploaded my info to Pubg and all has been accepted a week ago but unfortunately it's still linked to the penetrator email.

furthermore, the hacker is manipulating with my account by some hacking stuff to get bann

[nimble aspen]

The most bad customer service ever they never answer from one week is that normal ??

I need to delete the hack link from my account wtff and they didn't answer all of that

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @nimble aspen.

[clear glade]

Sir im face high ms issue in asia can someone tell me why are there any maintenance going on asia pakistan servers

[mortal apex]

Please try to understand that Customer Service receives per day,a large amount of requests. I’m sure they will help you!

[strange shard]

Hello. Can anyone here help me with an issue I've been facing for quite a while?

[mortal apex]

Sure,what’s up? @strange shard

[strange shard]

@mortal apex
Read my name, that's it, my game keep shutting down it self mid game, lobby every where what's the problem!? And for the record the korean version works fine for me without any issues even smoother than the global version but my main is the global so I'm unable to play nor finishing my rp missions, now I'm stuck in rp 71 and I have a lot of mission incomplete.

[cinder timber]

hey. so i bought a gun skin for the s686. i fogot what it was called but im fairly certain they took it out of the game. is there any way i can get a refund on the 1000 some silver i spent on it

[jade nest]

@strange shard #faq 4.4

[jade nest]

Do you mean the s686 which could be reedemed by silver fragments?.
Its still there.They haven't removed it.I am sure you mistakenly bought something else.
And no you can't get refund on silvers after you spend them

[mortal apex]

Have u tried to reinstall again? If u haven’t,try it.

Also,check your data or your connection.

[strange shard]

@jade nest
Thank you, but that's not my issue, it force closes in the lobby or mid game.

@mortal apex
I tried didn't work

[glacial bramble]

@thin halo , whenever i try to enter arena/tdm or even classic, it's showing match server did not respond, that happening for almost 2 days (when i try to play alone then, not with teammates) 🥺

[jade nest]

@strange shard Kindly report that in #old With the required format
ID:
Device:
Wifi/data
Country/region:

[glacial bramble]

sometimes happens with teammates also, they tell me that i was in match lol

[median temple]

Let’s Play Rn

Who Wants To Play ?

[jade nest]

Try repairing or reinstalling your game @glacial bramble

@median temple use #activities
This is support channel

[median temple]

Sorry wrong channel

[glacial bramble]

I already did both 🥺

[mortal apex]

Refer in #faq 4.7.

[strange shard]

@GriFFiN#0694
Sorry, but how is that going to help!?

[strange shard]

@jade nest

[ashen crest]

Hi when New update coming???

[jade nest]

@strange shard Community team Always goes through the #old channel.So it can be helpful for them for giving out patch fixes.

[jade nest]

12Jan,After 00:00UTC

[polar marsh]

@cloud lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

No advertising, @tardy nova.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @neon palm.

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Finally found the method to change hacker linked email form my account in just 2 minutes

sometimes glitch are too useful

[strange shard]

@jade nest
Yeah but not for me rn, and as I mentioned earlier I have this issue only on the global version and I'm running out of time because I have a lot of incomplete rp missions. I had this issue before and I had it again it's been like this for a week. This is ridiculous

[jade nest]

You read #faq 4.7 ? @strange shard
Can't help more then That.Pardon me

[compact notch]

Cant join a crew anymore, is it true there will be no crew?? Or after 2 month it will back or what . help

[jade nest]

Read that @compact notch

[compact notch]

They mean version in the update which will be in 12-1 or the next one after the next season about to end ?

[jade nest]

Current update which is coming on 12 jan is 1.2v ,1.3v will be the one with S18 @compact notch

[untold abyss]

will i be banned for using vpn cause i have too high ping in my country

my account too exspensive thats why i am asking first ..

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @untold abyss.

[night cloak]

Crew not showing in my account

[sick shale]

@night cloak

[tired fractal]

update will come in 3 hours? is it ingame update or playstore update?

[cyan citrus]

PlayStore

[sick shale]

The update will be released starting from January 12 (UTC +0). And no, it's not an internal update.

[tired fractal]

Thanks 👍

[spare willow]

Hi! How to turn these tips off? 😩 it’s annoying

I don’t remember seeing those before 🤔

[night cloak]

What’s happening with metro? Will our items be lost and progress?

[hot tapir]

hi guys.. how i turn OFF ingame TIPS? but .. its realy stupit thing ...

[sick shale]

@night cloak Yes, Refer to the patch notes for more details.

[night cloak]

Where are the patch notes

#news, @night cloak.

[sick shale]

#news message

[night cloak]

Thanks

[lusty sail]

One message removed from a suspended account.

[winged plinth]

It's showing like this please help me to recover my account

@lusty sail please help me bruh

[lusty sail]

One message removed from a suspended account.

[winged plinth]

@lusty sail thankyou so much bro

[lusty sail]

One message removed from a suspended account.

[oblique lily]

I am using GFX tool my I'd ban in 1 day why ?

[storm flume]

Use of unauthorized third-party software or methods, @oblique lily, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@oblique lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red plover]

any news about the update ?

[olive dove]

check #news

[gleaming mural]

@spare willow @spare willow

can any body helpme

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming mural. Remember to read through #faq before asking questions in the support channels.

[gleaming mural]

My account is hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gleaming mural.

[gleaming mural]

@storm flume i contact with him no answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gleaming mural.

[gleaming mural]

No body can help me

@winged plinth can you help me

[olive dove]

you have been answered already, stop randomly tagging server members.

[gleaming mural]

@olive dove who answer me no body answer me

[olive dove]

here, Please contact the customer service via the in-game settings for further assistance.

[gleaming mural]

@olive dove not help me and no body answer me if you know any thing help me please

[spare willow]

...

[olive dove]

The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently.

[spare willow]

Hey moseliem 😅 do you know the answer to my question above?

[unreal wolf]

Same, getting tips and I've been playing for more then a year.

[spare willow]

Pretty sure that started very recently for me as well, and I couldn’t find the option to turn it off

[olive dove]

what question?

[spare willow]

This one

With screenshot included 🤓

[olive dove]

Sadly, you can't at least for now.
You may give your feedback about it in #old, If you think it is annoying.

[onyx plover]

@olive dove I reported someone got ban but still playing and not ban. I report on feedback bugs but didn't response .

[olive dove]

It takes time to process cheating reports, please make sure that you report them in-game as well.

[frozen light]

hey please can someone help me i changed my server by mistake from europe to middle east in the room making menu is there is any way to change it back to europe

[olive dove]

sadly you can't, and you have to wait for the cool down period.

[frozen light]

the game is unplayable for 60days cuz of the high ping

[radiant locust]

Hello I was wondering when is metro restarting and is our inventory’s really getting whipped also is our money getting whipped?

[grand rock]

When the update will come??

[olive dove]

Jan 12th, check #news

[olive dove]

Check patch notes from here:
#news message

[brave hawk]

When will the 1.2 update be downloaded

[olive dove]

Jan 12th, check #news

[crimson leaf]

why is everyone not in a crew

[radiant locust]

It didn’t say anything about balances

[olive dove]

Then, we do not have information about it.

[tired fractal]

Will i get a new beta invitation code when the next beta starts or is it only one for every beta?

[olive dove]

you may ask this in one of our beta designated servers.

[tired fractal]

alright, will do :)

[silk python]

Hi 👋

[somber trail]

7220578696 hacker pubg mobile lite

[spare willow]

Ok thx moseliem

[silk python]

I need to talk with person from pubg support team.

[storm flume]

Use of unauthorized third-party software or methods, @raven hedge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Hello, @somber trail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

We are unable to provide assistance if you do not ask a question or state a problem, @silk python. Remember to read through #faq before asking questions in the support channels.

[somber trail]

I have been reporting in-game for 1 month but I am not getting results.

the person can ban 10 minutes each time

In-game notification part does not help, who can I contact differently about this issue?

[radiant locust]

Wish I didn’t have such a rude mod respond 1-10 u get a 2 u shouldn’t be mod

Other chat was right all the helping mods are asleep I’ll wait for them to wake up and stuff to ask my question your no help

[night cloak]

@olive dove is that just a bug?

[olive dove]

no, maybe due to the upcoming update, it is not confirmed.

[night cloak]

@olive dove so everyone's crew option is gone right?

[olive dove]

Thank you for your feedback, I hope you get the answer that you are looking for.

[olive dove]

yes.

[night cloak]

@olive dove Ok I'll wait then, thanks for your concern

[olive dove]

no worries and you are welcome.

[primal tide]

Does anybody know at what time will the update be released?

[olive dove]

January 12 (UTC +0)

[primal tide]

Can u specify it a little cuz i dont understand to well😅@olive dove

[radiant locust]

Do u live in est or central time zone

[olive dove]

in about 36 mins, the update will start rolling out.

[primal tide]

Thank you so much

And everything will be reset right like inventory metro currency and all these?

[olive dove]

the only information that we have can be found in the patch notes, you can find it here:
#news message

[glossy crescent]

I downloaded the Gameloop app and logged into my account, then entered the training track to check the sensitivity settings, banned my account for 2 days. Can anyone help

[polar marsh]

@glossy crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet wolf]

Inventory is definitely. They didn't specially say cash, but I assume it's apart of inventory. They also explicitly said "fame level and NPC favourability will be kept". If cash was being kept they would've said it too

[primal tide]

There says that inventory will be reset so that means metro currency will stay as it is?

[radiant locust]

Thank you you awnsered a question that a mod couldn’t lol

[fleet wolf]

In my opinion, cash will be reset as well. It wouldn't make sense to keep it if they're resetting inventory as well

[olive dove]

I can only confirm the information in the patch notes. any other answers are personal opinions, which might be wrong. the update is rolling out and all your doubts will be cleared soon.

[primal tide]

Okay thank you for your time

[olive dove]

you are welcome.

[lunar forge]

Where is the emulator support?

How can i get emulator role to ask questions on it?

[storm flume]

You can now access #emulator-chat and #emulator-support, @lunar forge. Revert this at any time by sending .emulator in #481204134859505684.

[manic vessel]

Someone Link My Account With an Twitter Account Wich is not mine .. he Tries to Take my Account please i need help to unlink This twitter Account Before The limmited Time 21 days please i need help ..... ID: 5558209011

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @manic vessel.

[manic vessel]

They don't help

[glossy sable]

They are the only ones that can help.

[manic vessel]

My account is got hacked and you tell me costumer service

Please help

[olive dove]

we can't help with account related issues, only customer support can follow up and assist you with your issue.

[fervent patio]

There are people who add 90 fps file so what about them ???

[manic vessel]

Ok tell me what i can send the consumers service

[glossy sable]

They will get banned for manipulating game files, @fervent patio. Don't worry about them.

[fervent patio]

❤️

[shadow torrent]

There was nothing in the update that told us if you join a custom room in Europe or another server you will be automatically switched to that server. That happened to me when I joined a custom room and didn't even play in it. Please help me get back to North America server I live in the USA and don't want to be on Europe server
Game ID 5127947957

[quartz torrent]

Hello.
I was banned for no reason on the Steam Version.
I can´t figure out for what i was banned for.
Is there any option to help me out ? 😦
My mates and me want to play 😦

[polar marsh]

@quartz torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand rock]

Has pubg update arived

[tired fractal]

check your playstore/appstore

[brave hawk]

After how many hours the 1.2 update will be downloaded

[gritty wasp]

When will metro next be available

[olive dove]

The 1.2.0 update is slowly rolling out now and should be available to everyone on:

▫️ App Store by January 12, 03:00 UTC
▫️ Google Play by January 12, 06:00 UTC
▫️ other supported platforms by January 12, 10:00 UTC

[radiant locust]

So I have to wait 3 hours for the update rip?

[oak orbit]

what will happen with the items of metro royale

[olive dove]

no, you do not, check your store you, it might have been rolled out for you.

[olive dove]

I am updating my client now, will confirm in a few.

[radiant locust]

Oof has not been rolled yet

[oak orbit]

@olive dove I will lose all items that are equipped and those in the inventory

[radiant locust]

Yea

[oak orbit]

So you have to sell to not lose the items

[radiant locust]

Umm I don’t know if there whipping the metro currency or not

[grand rock]

Ohhh come on where is the update??

[storm flume]

Please refer to this channel's pinned messages for further information, @grand rock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[oak orbit]

But then all items will be lost

[olive dove]

yes.

[radiant locust]

Has yours updated yet if so can u inform me if metro currency got whipped?

[oak orbit]

So I will sell the items

[olive dove]

Yes, i updated my client and the mode become unavailable, so i can't access it now.

[radiant locust]

Ok

[upper moth]

How should we access to metro?

[grand mountain]

I do not understand this message, the account was stolen and the game does not need to update. Please, the account is very expensive

[olive dove]

did you update to v1.2?

[storm flume]

Please do not use languages other than English, @grand mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @grand mountain.

[fleet wolf]

Probably not available until you get the update

[grand mountain]

؟؟

[olive dove]

it is unavailable after you update.

[olive dove]

Contact in-game customer support, we can't help with account related issues.

[grand mountain]

Where !

[spark ore]

I would like to change the service what shall I do

[olive dove]

when you open the game, press on help rather than logging in.

[oak orbit]

when will the Metro Royale return

[fallen anvil]

Yall can see events or is only my problem?

[fleet wolf]

No events for now until the update

[sick shale]

The update is still rolling out, some features and events may not be available right now. Be patient.

[fallen anvil]

Its 3 rd day in a row

[fleet wolf]

It's normal

[fallen anvil]

Ah i saw the update. Ty anyways

[chrome swallow]

On iOS

[fallen anvil]

Android

[chrome swallow]

Ok np

[fallen anvil]

250 mb

[chrome swallow]

Small

Ty

[pearl glen]

Dear Pubg Team,

Recently I have received a message "Your account will be banned for violating regulations". And banned ofr 10 years.
And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

ID- 5499608942
Nickname- HP々ＫＩＮＧ

[oak orbit]

when the Metro Royale will return

[tacit creek]

Metro

[polar marsh]

@pearl glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

No estimated time of arrival.

[fallen anvil]

Inventory lag is fixed in update finally..

[tired fractal]

[tacit creek]

@fallen anvil how do u know

[fallen anvil]

Bcs i am on new version

[tacit creek]

@fallen anvil where to download? Boss?

[fallen anvil]

I used usa vpn

[tacit creek]

And from where did u download in-game?, Playstore?

[fallen anvil]

Yes

[tacit creek]

In-game?

[sick shale]

Move to a discussion channel please, @tacit creek @fallen anvil

[fallen anvil]

In playstore and in game too

[tacit creek]

Or playstore?

[night cloak]

When is the update?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[woven fossil]

Did you give the bots steroids?

[upper sable]

Check the pins messages

[fleet wolf]

I saw beta footage of the metro update, it took the guy like 2 clips of ammo to kill a bot. Really hope it isn't like that actually

[shy widget]

Probably a bad gun, with corroded ammo... ^^^^

[lusty hill]

Anyone know when metro will be able to be played?

[untold blade]

My account was hacked today and the server was switched from NA to Asia. I managed to lock the hacker out of my account but can't switch the server back to NA for another 60 days. Does anyone have advice

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @untold blade.

[woven bone]

Yes I know. Below it I wrote “oops wrong chat”

[lusty hill]

@storm flume when is update happening

[storm flume]

Please refer to this channel's pinned messages for further information, @lusty hill:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[weak plank]

#questions hi

I am Emil pubg a hacker and I am with Gmail and the hacker does not know on Facebook, and I want to guess what growth I can do?

hi

[sick shale]

Contact customer service for account related issues, @weak plank

[night cloak]

Hello can I get some help here !?

[weak plank]

I hope I talk to whom?

[night cloak]

I changed my server by mastik and it sey's I have to wait 60d till I can change again

Is there any way to change it to the server I need again now !?

[sick shale]

You need to wait for the cooldown period to be over.

[ionic moss]

I need to change my server on pubg by mistake it happened I guess I was playing a room

[night cloak]

So no other way to do it faster ??

I have to wait 60D @-@

[ionic moss]

I tried all that glitch video from you tube but none worked

[night cloak]

Ooh :( that's sad

[lime nexus]

You have to wait for 60 days

[night cloak]

Guess I'll take a break from pubg till I can change server again

[lime nexus]

Beside this there is no other way

[night cloak]

A long one

[fleet wolf]

Best thing is to play with someone who has your normal server (they need to be leader). Then at least your ping won't be bad

[ionic moss]

Ping matters

[fleet wolf]

Yeah, when you're in a squad/duo, the server you play on is from the leader. So you can play with someone who uses your good server

[night cloak]

Yeah my ping is good but in my own server I was in Ace but after I changed server I moved back to gold

[fleet wolf]

Oh dang. Tbh PUBG should just let everyone reset this season since there's so much problems with it

[night cloak]

XE the old server setting's was allot better

Well thank you allot for the help see ya all later

[final tide]

Why can’t i play metro royale

[lusty hill]

@storm flume have the glitches been fixed in metro?

[fleet wolf]

Temporarily unavailable since the update is coming out now.

[final tide]

Rn at 12 or tomorrow

[fleet wolf]

For the update, check #news . For when metro is back, no one knows. Should be soon or maybe in a day

[final tide]

Ok thanks

[night cloak]

Is there still some options to connect amazon prime so i can get some skin ??

[fleet wolf]

I thought that was only on PUBG PC?

[sick shale]

No

[night cloak]

Hey guys, does anyone know what's going on with metro?

[sturdy moat]

hiiii

[fleet wolf]

Temporarily unavailable since the update is coming out now.

[sturdy moat]

is it just for me or i can’t access my crew on pubg and it just says "feature not yet available"?

[fleet wolf]

Crew is under maintenance and unavailable right now

[spark breach]

Is any one there

[night cloak]

Do they have an ETA when it will be back up?

[sturdy moat]

oh no wonder. thank you!

[fleet wolf]

They haven't said anything

[lean orbit]

hello

please i reported a cheater and i got a msg that he has banned
but he is still playing

[fleet wolf]

Think this guy should get unmuted if a mod is on lol

[fleet wolf]

You can check the status of the cheater report in PUBG by pressing the menu arrow, and going to "ban pan"
It can take awhile for them to review the report, so be patient

You'll receive in-game mail as well if they have found him cheating and banned him

[atomic gazelle]

Hello , My account has been banned due to my entry into a random team. It turns out that one of them is a cheat and we had no knowledge. You can check an account and you will find that I have not played with him before, and this time was by accident, so please lift a ban on my account because the ban is completely unfair Because it is not our fault that one of them cheated and entered with us through teams randomly

[polar marsh]

@atomic gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal adder]

What’s the new feature on new updates ??

Any idea mates?

[night cloak]

@fleet wolf thank you. You must be getting that question a lot right now!

[fleet wolf]

I don't know if I can post the patch notes link

https://www.pubgmobile.com/en-US/m/news_detail/webplat/info/news_version3/35372/35373/35374/35386/35387/m20497/202101/880069.shtml

@tidal adder you can see there

[true ether]

hi is there a way where i can go back to asia server. i mistakenly change it to europe. please help me

[glossy badge]

Kr version

[sage pine]

hacker kil me 3 game in one hours

bbbbbbbbban plz ? where are you doing pubg ?

[polar marsh]

@sage pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak herald]

Is ipad view a band?

[vital sluice]

If it modifies game files then it shouldn't be used, @weak herald.

[weak herald]

@vital sluice It makes the game perspective an iPad but an Android phone

@vital sluice I don't know if he modifies files

[vital sluice]

Are you using any 3rd party apps to do that or modify the game files? If you don't know that then don't risk your account and play safe by not trying anything like that.

[weak herald]

@vital sluice It's a program called iPad View that you can search for on YouTube

[vital sluice]

We do not recommend using such programs, @weak herald.

[onyx briar]

has metro chapter 2 started?

[weak herald]

@vital sluice OK thanks

[onyx plover]

Still not banned

[weak herald]

No, they were banned
@onyx plover

[onyx briar]

has chapter 2 metro started?

[night cloak]

it will start today

[night cloak]

hello pubg support i wonder if you can help me

my server switched when i entred a room with my frineds and now i cant even play classic games

It is a bug you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[flat sail]

When is meto coming back?

[night cloak]

it will start today after new update

@night cloak thank you but i dont understand completely the format do you have an example

[flat sail]

Ok thanks

[night cloak]

your device name like samsung
Your in game id the-numerical one
are you using wifi or mobile data
Country etc

@night cloak so i write this format then i write my issue ?

[versed bluff]

When is pubgm 1.2 gonna rollout

[timid lark]

Will there be a apk link of 1.2 update? 🤔 I can't update from App Store

[night cloak]

you can write your issue first and then write the other details

[night cloak]

Your region/Country?

@night cloak thank mr

[fleet wolf]

You don't need to add that information. The room switching servers is a glitch that happened to everyone, doesn't matter about details. You could add your ID, but they are not helping people with wrong servers any more

[night cloak]

It will be available today

[onyx plover]

#news

[timid lark]

India 😅

[night cloak]

@fleet wolf what can i do

[trim tundra]

Isn’t the update at 10:00 PM EST

[night cloak]

game is banned there you cant play it

[versed bluff]

@night cloak when will instalink update

[simple cairn]

Help Apple can’t update

[night cloak]

did you mean when will Pubg Post the link on instagram?
Or when will it be available on Playstore

[fleet wolf]

You can post your issue in #old . You don't need to add extra details if you don't want to. I don't think they will change your server back.

They were only helping people change servers in December, now they stopped

[night cloak]

it takes time for everyone to get the update

[versed bluff]

Instagram thing

[night cloak]

@fleet wolf you mean that i cant play pubg anymore ?

[night cloak]

it will come after some time

[versed bluff]

K

[night cloak]

you can play

[fleet wolf]

Best you can do is play with a friend who has your good server (make him leader of the squad), then you won't have bad ping

[night cloak]

@night cloak thats an issue here i dont have always a friends to play with

so i must call a friend every time i have to play

thats something i cant do

[onyx plover]

Still playing right now, banned on air lol

Not banning xD

i got feedback yesterday morning but he still playing until to now

Its unfair you got a feedback report but he still playing ,,,, @lime juniper

[onyx plover]

If used cheat should be 10 year's banned not 10 min , he said today he got 10 min banned and he is free again , what is fair here banned for cheat and just for 10 min ?!

[trim tundra]

All of my items in metro Royale are gone!

Will i get them back?

[night cloak]

unfortunately no

[lusty hill]

@trim tundra did u get to update

[trim tundra]

Yeah

[lusty hill]

@trim tundra on what device

[trim tundra]

But my items in my load out are gone

[night cloak]

You can ask it in #pubg-mobile @trim tundra @lusty hill

[trim tundra]

IOS iPad Pro

Ikr?! I grinned so hard for my stuff

[night cloak]

@trim tundra @lusty hill Please move to a discussion channel

[trim tundra]

Well I’m trying to figure out how to get my stuff back and idk what i need to do

[night cloak]

You wont get your metro items or cash back

[scarlet kraken]

Is the update 3am or 3pm ?

[trim tundra]

Is it because the season reset?

[clear spindle]

It never says the time in that screenshot, please report him again if he repeats the same behaviour after unban.

@scarlet kraken check #news.

[scarlet kraken]

It does not specify @clear spindle

[onyx plover]

I do 10 times again , still playing

[clear spindle]

Convert the time to your timezone, @scarlet kraken.

[scarlet kraken]

I’m aware I’m asking is it 3am UTC or 3pm UTC

please check #news

iOS device

[clear spindle]

AM

[scarlet kraken]

It’s not here the update

[trim tundra]

Question

[clear spindle]

It will be wait patiently.

[scarlet kraken]

It’s past 3am UTC for 30min

[grizzled zephyr]

The update is here

[fleet wolf]

I got the update and a lot of people too. Might depend on your region

[trim tundra]

I lost all my metro Royale stuff after I updated. Is that on purpose, or a bug?

[clear spindle]

On purpose, @trim tundra please go through the patch notes.

[grizzled zephyr]

Go to app store click on your profile picture and pull down that should help

[fleet wolf]

It's on purpose. It said that from the very start, "only some data will be kept in the next chapter"

[trim tundra]

Oh ok

[scarlet kraken]

I did that

[clear spindle]

The team will verify it, @onyx plover additionally if you have multiple evidences please report via the in-game customer service and http://cheater-report.pubgm.cc

[trim tundra]

😩 I just started metro Royale today and grinder forever and now its gone lol

[scarlet kraken]

Lol u started today and u grinded a lot? Every player lost billions of dollars

[trim tundra]

It seemed like a lot 😂

[fleet wolf]

It's good that it reset. Means you have a chance. Otherwise you would have little gear, and everyone will have level 6

[onyx plover]

Which link should be reporting in http://cheater-report.pubgm.cc/ this site should be give video link we was in game and he kill me without aim from 300 meter I make video and send on my youtube after he got banned I removed , what should be do now ?!

was that not my mistake

[scarlet kraken]

I think the cheat meant using glitches so only 10min

[onyx plover]

Pubg ban system has a bug , banned cheaters for 10 min and not 10 year's

[onyx plover]

Thta was cheating my friend , from 300 meter without aim ist not funy

[night cloak]

@onyx plover this company will never answer you

[onyx plover]

nice

[night cloak]

they have many bugs and they will never fix them

[onyx plover]

and nothing happen from this site to report cheaters

[clear spindle]

Report and have patience.

[blazing whale]

I have updated and it won't let me enter Metro, it tells me that I haven't been invited and it's in beta. @clear spindle

[onyx plover]

I do and want to see fairly rule in pubg mobile.

[little wind]

around when will the 65UC 1rp rank purchase be available?

[wraith matrix]

@clear spindle why i cant find crew icon ?

[little wind]

@clear spindle around when will the 65UC 1rp rank purchase be available? pleaseee..?

[clear spindle]

It has been removed for optimization and will be back in version 1.3, @wraith matrix.

[wraith matrix]

@clear spindle when is the new update

[celest shadow]

From 1.2 Patch Notes:

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0.

This should help you, @wraith matrix. Please read the patch notes in #news.

[onyx dagger]

You mean one 100 RP card for 65 UC?

[celest shadow]

At the end of the season, there should be discounts for the Royale Pass Points in the shop.

[little wind]

yep for this

[wraith matrix]

@celest shadow when is the new one

[storm flume]

We currently do not have a specific release date for the upcoming update, @wraith matrix. Once we do, we will publish further information in #news.

[celest shadow]

For update 1.2, it is today. Please refer to #news.

[wraith matrix]

@celest shadow okay sorry and thanks ♥

[celest shadow]

No need for the apology, and you are welcome. ❤️

[wraith matrix]

♥

[night cloak]

When is update #news is fake

It is already past 03:00 UTC yet no update for me

[lusty hill]

No update so far..... where?

[blazing whale]

I do not understand

[rare hound]

Is there anyway to appeal for server change ? I joined a custom room and it changed my server without warning

[scarlet kraken]

That’s not hard

[tropic osprey]

Why did update not getting

[night cloak]

It takes time to reach everyone

But it says 3 clock will be out for everyone in #news

[hushed narwhal]

My loot button is stuck. How can I move it without having to reset?

[night cloak]

Click arrow to make save, reset, exit smaller

[little wind]

hello

[celest shadow]

What is your device, @night cloak @lusty hill?

[night cloak]

iPad Air 3 (2019)

[little wind]

does Huawei Mate 20 pro support the new pubg mobile update?

[lusty hill]

@celest shadow iOS

[night cloak]

On news for App Store it says 3 clock not 6

[warped parcel]

Link to download apk?

[celest shadow]

There is no way to appeal for a server selection cooldown reset. This issue is corrected in version 1.2.

[jade nest]

Kindly have patience,The Update is being rolled out slowly@night cloak

[celest shadow]

Unfortunately, if you are unable to access a certain button behind the control menu, you will have to reset it. Happened to me once, you could copy your current layout to the FPP layout so you can easily copy it manually later.

[rare hound]

Alright , guess I will be on hiatus for 2 months then , imagine playing in a server with high latency without system warning about a server change , what a surprise

[night cloak]

Can u change the text #news because it gives false info. Maybe say for most of player not everyone

The 1.2.0 update is slowly rolling out now and should be available to most of players on:

▫️ App Store by January 12, 03:00 UTC
▫️ Google Play by January 12, 06:00 UTC
▫️ other supported platforms by January 12, 10:00 UTC

[little wind]

does Huawei Mate 20 pro support the new pubg mobile update?

In-game ID: 5314044316
Device: Huawei Mate 20 Pro
Wifi + Cellular 4G
Country: Hong Kong SAR

[celest shadow]

Please give it a little more time and be patient, @night cloak @lusty hill. Check your AppStore at a later time for the update.

[night cloak]

your Region/Country?

[warped parcel]

Just the link to global apk @night cloak

[night cloak]

are you from India?

[celest shadow]

Yes it will. Download and update your game from the Google Play Store or the official website.

[night cloak]

Do we lose our weapon if we die in metro royale?
Do we face bots in metro royale or there are real life player against us too?

[little wind]

okok thankQQQ

[warped parcel]

Yes

[jade nest]

@warped parcel #faq 1.1 and 1.2

[night cloak]

you cant download it

[rare hound]

India banned PUBG M

[night cloak]

Why does my game still work? If the old client is outdated now

[warped parcel]

There was another link, error has posted it. I don't remember where

[shut ridge]

How to download pubg mobile in india

[night cloak]

You cant since it is banned there

[night cloak]

VPN

[shut ridge]

There Is no update bro@night cloak

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @warped parcel @shut ridge.

[night cloak]

Same for me, no update in UK

[celest shadow]

Yes, you will lose your equipments if you die in Metro Royale. There are bots and real players as well when you are in a match.

[night cloak]

👍

[warped parcel]

@celest shadow wasn't there another website to download apk other than the one given in faq, i remember error posting it, but can't remember where

[rare hound]

He literally just answer you that he can't answer anything related about PUBG M in India

[warped parcel]

I asked about global apk smh

I don't want support for pubg india

[rare hound]

Leave India then

[night cloak]

you cant download it and we cant help you to bypass government ban

[celest shadow]

PUBG MOBILE's official website:
https://www.pubgmobile.com/en/event/runicpowerpreheat/

[tropic osprey]

Bro what about update in local version of game

[night cloak]

Why does PUBG take so much battery, since I downloaded this app my battery does not even last a day... before I was charging once every 2 days

[rare hound]

Depends on your device model , processor and battery , and the app settings

[night cloak]

playing game in high FPS can drain battery faster than usual

I have it on smooth for texture and extreme for frame rate

[celest shadow]

You can only download the game from your Google Play Store, AppStore or through the official website. There are no other means of downloading the game except for these aforementioned three.

[tropic osprey]

what about update in local version of game @celest shadow

[celest shadow]

Please be patient and check your app market for the update, @tropic osprey.

[shut ridge]

When the website will be updated

[onyx dagger]

Please be patient and check your app market for the update, @shut ridge.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[shut ridge]

How we can download update

[rare hound]

I really do hope PUBG add a purchasable token for server change

[onyx dagger]

From app store? @shut ridge

This is a Support Channel, @night cloak.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[shut ridge]

Any other source

[night cloak]

You can suggest it in #old

[onyx dagger]

May I know your region/country, @shut ridge?

[shut ridge]

India

[onyx dagger]

Move. @night cloak

Now.

[rare hound]

Can mod ban them already

[storm flume]

Please refer to this channel's pinned messages for further information, @shut ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

He will be dealt with.

[shut ridge]

I stay in London but for festival I am in india

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @shut ridge, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

Kindly move channels, and this will be the last verbal warning for you, @night cloak.

[shut ridge]

@onyx dagger no I want global version because I am moving to uk in 1 month

[onyx dagger]

Refer to my message above.

[celest shadow]

If you are moving to the United Kingdom in a month, you should be able to download the game there from your app market, @shut ridge.

[warped parcel]

isn't pubgmobile live/apk official link to download the apk?

The one I've posted in #media

[celest shadow]

It is the same as downloading it from the official website as well, @warped parcel.

[warped parcel]

OK thanks 😊

[mellow gyro]

i am playing in pubg kr version and i cant see the updates of metro plz consider helping me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mellow gyro.

[latent crag]

How to update

[olive isle]

@celest shadow can you give me 1.2 download link

[latent crag]

Me too

[mellow gyro]

does it mean there is no support for pubg koren version??

[warped parcel]

@mellow gyro there is support website for pubgmobile korea

[celest shadow]

Hello, @latent crag. If you have not received the update yet, please be patient. The update should be released to everyone on an Android device on 06:00 UTC, which is around 14:00 MYT your time.

[latent crag]

Oh ok

Thanks

[celest shadow]

Keep checking your Google Play Store regularly within this time frame for the update.

You are welcome.

[celest shadow]

Correct, we provide community support only for the global English version of PUBG MOBILE. Please contact the customer service in the game for your client.

[iron basin]

Will it be a lightweight update?, coz that sucks

[turbid moth]

New Update link

[celest shadow]

You can download the game from your Google Play Store, AppStore or through the official website:

https://www.pubgmobile.com/event/runicpowerpreheat/

[olive isle]

@celest shadow can you tell me website available time

[night cloak]

Missing pubg😓

[mellow gyro]

missing metro here

[rare hound]

It seems like pubg turn into a magic users with enchanted magic bullets , which changed the way pubg used to be

[hoary pollen]

How to download the pubg mobile for Indians with out vpn

[olive isle]

@night cloak vpn bro😂

[night cloak]

Servers are down so game lags a lot

[hoary pollen]

I am asking with out vpn Indians download link bro

[iron basin]

@rare hound which server you play in,coz very less bullet cheat users thia season, only x ray vision guys

[celest shadow]

If you are on Android, it is in fact a lightweight update as the update size is 615 MB on the Google Play Store. The game will automatically merge the installation and update files to your game, this process will take place when you are in the new version of the game, during the loading screen.

[hoary pollen]

@celest shadow what about Indians

[rare hound]

No , the newest update added magic runes that allow players to enhance their bullets , the 1.2 update

[night cloak]

You cant download it from india since it is banned there

[rare hound]

India banned pubg

[iron basin]

😋

[storm flume]

Please refer to this channel's pinned messages for further information, @hoary pollen:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rare hound]

Ask your government to unbanned it lol

[celest shadow]

We are unfortunately unable to answer any messages related to PUBG MOBILE in India, @hoary pollen.

[hoary pollen]

@night cloak thanks bro

[night cloak]

😭😭😭

[storm flume]

Please avoid going off-topic, @olive isle @hoary pollen. You may have unrelated conversations in #chat.

[onyx dagger]

Please do not suggest others to bypass the bans, @olive isle.

[mellow gyro]

i did bypass the ban

[rare hound]

Also I added a suggestion on #old , I hope the Management team look into it , ty

[olive isle]

@onyx dagger for your kind information indian government not ban application only block application .

[mellow gyro]

hell what happed??

[rare hound]

It is the same thing

[onyx dagger]

Bypassing isn't allowed anyways.

[iron basin]

@olive isle you want a mute?

[mellow gyro]

pubg kr is not banned

[onyx dagger]

And if something happens to your game accounts, we cannot help it.

[night cloak]

it is banned and servers are closed for indian players

[celest shadow]

Great, thank you, @rare hound. Your feedback is highly appreciated.

[wooden hemlock]

My account accidentally change to KRJP server how could I can back to Asia server?

[radiant locust]

Wait why can’t I play metro?

[rare hound]

Block and ban makes you lose access to the game / application

[onyx dagger]

May I know how did the server change, @wooden hemlock?

[mellow gyro]

why is a strange notification poping up every 5 sec?

[thin thistle]

need support

[onyx dagger]

Could you please share a screenshot of the error message here, @radiant locust?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thin thistle. Remember to read through #faq before asking questions in the support channels.

[thin thistle]

my pubg account got hacked

[onyx dagger]

What do you mean?

[thin thistle]

can someone help me

[onyx dagger]

Do you have the access to your Game account, @thin thistle?

[radiant locust]

No error message just doesn’t even show

[thin thistle]

no

[mellow gyro]

on my screen a screnn notification popped cant even read it

[viscid crater]

Is there someone here who can help me out with my banned account?

[polar marsh]

@viscid crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[compact notch]

How to communicate with in game support without bot reply plz?

[onyx dagger]

Check from the lobby. @radiant locust

[thin thistle]

can pls someone help

[onyx dagger]

Answer the bots questions correctly in order for it to guide you to one of the staff members. @compact notch

[thin thistle]

i dont have acess of my account

[wooden hemlock]

My bro changed it by mistake so can it possible to switch back or u could help?

[radiant locust]

Wdym from Loby

[thin thistle]

pls help us

[onyx dagger]

You need to have access to your Game account in order to do something. @thin thistle

And please be Patient.

Refer to my message above.

You may change it after 60 Days, @wooden hemlock.

[wooden hemlock]

Oof

[celest shadow]

Unfortunately, if it was mistakenly changed, there is no way but to wait for the cooldown to end. Please be careful next time.

[onyx dagger]

🤷‍♂️

[thin thistle]

no i didnot have acces

[gentle sky]

Pubg update when🙄

[rare hound]

I tried , they can't help us with that , also that is why I added a suggestion in feedback , now I had to wait 60 days to play in smooth condition

[celest shadow]

Please refer to #news.

[velvet vault]

Anyone got update foe KR client in iOS?

[thin thistle]

some one unlinked my account and then

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @velvet vault.

[onyx dagger]

You need to have access to your Game account in order to do something. @thin thistle

[gentle sky]

Thanq@celest shadow

[celest shadow]

Do you still have access to your PUBG MOBILE account, @thin thistle?

[thin thistle]

no

[night cloak]

What's new in new update

[thin thistle]

someone unlinked my acc

[gentle sky]

@celest shadow how I can be a moderate

[night cloak]

check #news

[onyx dagger]

Check out #news and the official social media handles. @night cloak

[night cloak]

Ok google baba

[celest shadow]

We recommend you to contact the customer service in the game and the customer service of your social media in question, @thin thistle. Please read subpoint 2.8 and 5.3 in #faq for further instructions.

[thin thistle]

pls help

[onyx dagger]

Well, you may refer to #735483472432594994 under Moderation.

[celest shadow]

^

[wooden hemlock]

So can I teaming up with player from Asia server? And how the rank gaining

[rare hound]

In the server u're currently in

[celest shadow]

Yes, if the leader of your party has the Asia server selected, you will be matched in Asia, @wooden hemlock. Your rank points will be counted towards the server you have selected, which is KRJP.

[latent crag]

How can I update on google play

[onyx dagger]

You may wait patiently for the update to roll out, @latent crag.

[latent crag]

All my friend is play metro

[wooden hemlock]

Guess I’ll ranking in kRJP for a season

[radiant locust]

Is anyone else’s metro simply not showing?

[celest shadow]

We're very sorry that this happened to you, please be careful next time so that no one else has access to your account or device.

[radiant locust]

My update has rolled out I believe

[rare hound]

It is very weird tbh , it's like you go took a Math test and they give you English test as a result

[mellow gyro]

metro update is so late

[latent crag]

All my friend play metro

[radiant locust]

Bruh it’s 2 hours past the time we r supposed to recieve the update and I have still not what’s happening

[latent crag]

I need wait 2 hour

[mellow gyro]

i need to wait for 7 hr and 15 min

[night cloak]

please wait for some more time you will get the update soon

[onyx dagger]

This is a Support channel, @mellow gyro and @radiant locust.

[open sphinx]

Any update on the update 😂

[onyx dagger]

Kindly be patient.

[sour talon]

Anyone from android user got their update now?

[onyx dagger]

It will be available soon™️ @open sphinx

[winter fiber]

Give me update😭😭

[night cloak]

you can ask it in #pubg-mobile

[onyx dagger]

Kindly be patient. @winter fiber

[open sphinx]

I can see the video of the update in play store but no update but i can wait

[onyx dagger]

Patience.

[radiant locust]

Ik it’s a support channel but why does it say it will be avalible to everyone by a certain time but it isn’t

[onyx dagger]

Patience. 🤷‍♂️

[sour talon]

It be better here cuz from that chat...they just constantly chating other things😅 i dont mind

[onyx dagger]

No. @sour talon

This is a Support channel.