questions

[obsidian orbit]

Google did not respond to anything

The thief hacked my account and then my account in the game

[modern geyser]

@vagrant tulip ohh here i get mute if i write something so i think i have to just stop asking for help and just understand u cant help me in this u guys can ban hacker and even there teammate if they came to there team

[polar marsh]

@modern geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant quarry]

I need to make some missions and It says that Brothers in Arms is not available yet. Can you help me?

[obsidian orbit]

Well let's assume that PUBG has to help me and asks for some clues and get my account back

[vagrant quarry]

Ok, all peoples ignore me

and its called support

Im just clicking on Brothers in Arms mode and it says that

Is it because of emulator?

[lucid dome]

My account got hacked

I got my email back

I did and they haven’t replied yet

[torn plaza]

Ok

[hearty dawn]

Does metro reset Monday January 12th? And are we loosing everything except for money also will loot be dropped again finnaly

[tired finch]

Hi,
As you all keep saying here contact customer support in game for unlinking my email login(third login), I contacted them many times but they are asking me for this registration date of my account, I really don't remember when I did it, like come-on how can I!? It's been 3 years almost and I really don't know the exact date, I might guess month and year but I'll still not be sure about it!
So help me what do I do? Because they're not gonna proceed without this and i don't have it too 😔!

[night cloak]

Why is the documents & data size 8gb on my ipad? Is it supposed to be that much or it only me

[zenith crown]

Is there any way to fix my issue actually I installed pubg kr on my brand new iPhone 12 but the probes I’m getting whenever I open the game Isn’t displaying correctly...

Have a look...

[pale stratus]

Hello do you know why my games are ultra pixelate?

[zenith crown]

Asap...

<@&481161015728406538>

[devout glacier]

AG of global or medal of korean

[zenith crown]

Still waiting...

@vagrant forum

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @zenith crown.

[devout glacier]

In which country is bonus challenge
available

[pale stratus]

Hello do you know why my games are ultra pixelate?

Pls

[mortal apex]

@light jetty This is not the place,and we don’t do that here,thank you.

[coarse cedar]

How do I delete my Pubg account?

[vagrant forum]

You can delete the account only if it was created in the EEA region, @coarse cedar.

[novel sequoia]

I need help there is someone spamming me all time in the game,like he don't stop inviting even after i refuse... not even able to go sheer park.. what i can do plz

[spare echo]

Hi guys;
In what country Bonus Challenge is available?

[hearty dawn]

@novel sequoia Delete hun

Him

[novel sequoia]

I did delete him even block him,still can invite cause see me in mail notification

This india guy is spamming me and my wifey everytime we play😭

[rotund pike]

How do i unlinked my email address from my account

[crude scaffold]

Hello. If I use the AIM assistant on the Red Magic phone, will I get the band?

[obsidian orbit]

PUBG Help Team Please help me My account has been stolen

PUBG Help Team Please help me, my account has been stolen Masmaada Center the game could not help me

@vagrant forum help me please

[night cloak]

@obsidian orbit did you contact the support Ingame

[obsidian orbit]

I did not leave any means and did not benefit

I have many indications, but no one can help me

[night cloak]

The support Ingame my dude

[obsidian orbit]

I spent $ 5,000 on my account and couldn't find anyone to help me

[night cloak]

Contact the support Ingame, brb

[obsidian orbit]

They didn't help me but they apologized

My account is of type mythc fashon

☹️

[obsidian orbit]

I did all this

[night cloak]

Ask them for refunds if they can't help so far

[obsidian orbit]

I did not find any response to help me

[night cloak]

Why didn't they help, just apologize?

[obsidian orbit]

Here is my last chance if I did not find any of the officials

Unfortunately, the game support center did not give me any help

[vagrant forum]

We cannot help you with account related issues here. Please contact the in-game customer support and the customer support of the social media account which was stolen.

[snow pewter]

I am trying to log in to my pubg account with my registered mail. he did not approve my password, so I ask for a code. I don't get these either. resetting doesn't work either .. I don't receive anything on my mail? what can I do.

[vagrant forum]

That's not possible yet.

[obsidian orbit]

I was unable to try to communicate but to no avail and they did not help

[storm flume]

Please do not use languages other than English, @obsidian orbit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant forum]

What kind of aim assistant are you referring to?

[night cloak]

Check junk folder or refresh your email, maybe the wrong email

[vagrant forum]

@snow pewter, the email login feature is still in beta stages so that may happen sometimes. Please try to log in with a different login method for now.

[snow pewter]

I have did that .

[obsidian orbit]

@vagrant forum please help me

[vagrant forum]

We cannot. Only the in-game customer service deals with account related issues, @obsidian orbit.

[snow pewter]

Ok! I think this is the answer . I hope it will work better in the future

[obsidian orbit]

Well I did not get any help from the game support what should I do

[storm flume]

Please do not use languages other than English, @obsidian orbit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coarse cedar]

I think he's in charge here.

[night cloak]

@vagrant forum Why do we have to wait 60 days to change servers??

[obsidian orbit]

This is unfair to the players ☹️

[storm willow]

Feel free to report in #old @obsidian orbit

[vagrant forum]

If you have downloaded all the resource and map files then yes.

[vagrant forum]

All of that has been clearly answered in the patch notes: #news message

[vagrant forum]

Do you have the access to the social media account which was used to create the account?

[tired finch]

Yes but I unlinked that month ago 😔

[vagrant forum]

Which social media was it?

[tired finch]

Facebook

[vagrant forum]

Go over Facebook account settings, scroll down to the security section and select apps and websites. Check if you have PUBG Mobile there. If it is there then the registration date will appear next to it, @tired finch.

[tired finch]

@vagrant forum I tried, but it just shows unlinked on 😔, maybe if it was still linked it'd but not showing right now

[zenith crown]

Hey can you please tell me the solution how should I fix it...

PUBG Mobile Global
Device : iPhone 12

[vagrant forum]

Well that's unfortunate. I'm not aware of any other methods to figure out the registration date, @tired finch.

[zenith crown]

@vagrant forum

[vagrant forum]

Is that the Korean version, @zenith crown?

[zenith crown]

Nope

[vagrant forum]

Pretty sure you mentioned Korean version earlier.

[zenith crown]

Global before that I was installed kr version after that I installed global

Then also I’m getting this glitch or what

[zenith crown]

Ofc...

But this time I installed global version

[tired finch]

@vagrant forum there is actually no way! But anyways thank you, I just thought if you could take the matter forward, but idk

[vagrant forum]

Alright. Since I'm not aware of iOS related issues, I have asked another staff member to assist you. They will respond to you shortly, @zenith crown.

[zenith crown]

Appreciated

[mellow rain]

goiz need a help how to get invitation code for beta pubg Mobile

[storm willow]

@zenith crown go to ingame Settings and choose notched screen

[zenith crown]

Already did but didn’t fixed

[mellow rain]

plz help goiz

[storm willow]

Restart device and try repair/ reinstall @zenith crown

[vagrant forum]

The 60-day server lock was introduced to the game for several reasons. Check out this video for detailed information: https://youtu.be/yHP-ogYqtKw

[storm flume]

You can apply for the PUBG MOBILE beta program here, @mellow rain:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[ancient halo]

Hello dear administration. I would like to find out more about my blocking, I think it is fair, I ask you to understand the problem because it damages the reputation of my team and clan. Please check my account carefully, 10 years for nothing, even without warnings, I want to know what exactly I was blocked for

[polar marsh]

@ancient halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rotund pike]

When i do that

I really need to unlinked my email

Hacker hacked my mail

[hard kelp]

Help me for change server
I mistakely change my server
I am playing solo and my ping comfortable in asia
Kindly change my server
Id 5576816275
Network-mobile network
Region India

😭😭😭

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @hard kelp

[hard kelp]

@storm willow my pubg mobile working properly then why wait for pubg mobile India

[storm willow]

Read third and fourth line.

[zenith crown]

Hey due to some technical issues I’m unable to get fb login code can you guys please tell me how should I unlink fb from my pubgm I’d I have a google play access...

[night cloak]

Hey need help , not sure if can be or not

[zenith crown]

@vagrant forum @storm willow

[storm willow]

@zenith crown Login with google play and unlink from settings

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I have been banned in December last year , but in ban message showing it will be expires 2030- month 7 !!! It's strange and also I didn't used cheat btw , my mistake I used id Changer that lead to an already banned id changer which made my account too ..

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zenith crown]

Should I unlink fb ???

Coz I wonna unlink fb due to some technical issues...

[placid thicket]

There is no update in the store

The problem happened after my account was hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @placid thicket.

[vast spindle]

My game isn’t opening

[placid thicket]

@storm flume I cannot communicate

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @vast spindle.

[night cloak]

@vital sluice can i ask you?

[long kettle]

Just curious how am i seeing accounts that have been transferred to pubg india when its not even released yet?

[night cloak]

If your enemy has 20 or 30 ms and when u start shooting him he didn't die fast as you

Is that right ? Cause sometimes when i fight some turkish players they didn't die ...

I have 350 ms I cant change servers

[radiant locust]

Hello so it’s more or less a question of support I was told on metro pubg mobile that our stuff would disappear this coming season is that true

[night cloak]

I guess you should wait 2months

That's alot, I'll go other games lol

I mean when I clicked the server, it was green ping

[night cloak]

But you can play with your friends if they select a good server

Then it shifted to 350 ms

Yeah only friends

[night cloak]

Ye

Why 60 days?

Can someone change it manually from the support team

[night cloak]

I dont know

<@&481161015728406538> I need your help there’s a website that hacking peoples account

[dusk magnet]

🙏🙏🙏help please

[knotty pumice]

Okay

[dusk magnet]

?

[night cloak]

Will the e-mail removal feature come?

[clear spindle]

Please report it via in-game, @CloneAssassin#6262.

No information regarding this, @night cloak.

Is that on global version of the game, @dusk magnet ?!

[unreal seal]

Please! Help me sir,

Since season 3 I am a regular player of PUBG Mobile.
Every time every day I played legitly. I never use cheats.
I didn't break any rules and regulation. I swear to GOD.
But 6th January morning was trying to login my account suddenly it shows that
"your account will be banned for violating regulations Unlocks on :01.03.2031"
I was very Shocked Even playing legitly all the time all the season my id is banned
for 10 years with out no reason !. There are so many cheaters in game I reported so many time but they are
not banning other hand a normal player like me getting ban for nothing . This is not FAIR.
My ID Level is 70 , 475 - match k/d - 3.73 only , Headshot % - 26.2% .Every thing is normal.
I play in emulator even i didn't use gfx tool.But my ID got Banned.
Please investigate my case ..
Unban my ID.

Mr·M416?x47
5220802965

[storm flume]

Use of unauthorized third-party software or methods, @unreal seal, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@unreal seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

#old.

[night cloak]

How To Delete Pubg Account

[night cloak]

Settings —-> at bottom next to customer service it says delete account

[orchid flower]

my account got hack

then my social media account was unlinked by hacker

[night cloak]

my friend entered my account and used hack and i got banned for 10 years

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk magnet]

@clear spindle no but I fixed it

[clear spindle]

Cool.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @orchid flower.

[night cloak]

How Can I Delete Account

[knotty pumice]

Okay

[clear spindle]

You can find the option in game settings if you're from EEA region, @night cloak.

[remote valve]

How to contact pubg customer cares...as they are not replying to Indian customers.

Any solution pls .

[alpine flower]

in india game is banned so you dont play the game simply

[wanton cape]

Привет всем

[clear spindle]

Since the game is not available in that region they'll not be able to assist you with the issues. Please refer this message: #questions message

[storm flume]

Please do not use languages other than English, @wanton cape. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hard kelp]

@storm willow i said that issue with server change not pubg region problem

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wanton cape.

[wanton cape]

Как могу перейти обратно на глобал версию?

[clear spindle]

@wanton cape English.

[remote valve]

Actually the problem is, someone linked his email to my account. That’s why I was trying to contact customer care.

[wanton cape]

accidentally switched to vietnam version, how to return to global?

[alpine flower]

you cannot

[wanton cape]

Well, so I can go to Vietnam and why can't I go back?

[alpine flower]

governmental restriction from vietnam

[wanton cape]

why are you working in a one-way manner?

[dusky pivot]

My account is not working

[wanton cape]

😩

[alpine flower]

like?? please describe it

[alpine flower]

explain it (like is it social media login or whats happening? ) (someone will get back to you)

[dusky pivot]

Gmail account

[orchid flower]

then i just can login via email, but i got messege the account has been logged in with newer version but my pubg version was the latest

[fossil sigil]

requesting for unban i have proof

[polar marsh]

@fossil sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Please contact the in-game customer service from the login page, @orchid flower.

@dusky pivot use a social media account for login or try again after an hour or a day.

[dusky pivot]

I m try 4 days but no work

[orchid flower]

i was contact the in-game costumer service but not have response

[clear spindle]

Wait for their response.

[clear spindle]

Use a social media account for login, if you don't have one linked try logging in after 4days.

[dusky pivot]

Yes but not open

Plz help me

[tidal adder]

Pubg never give a dammm to any one of you here, have you seen anyone bugs or glitch fixed here I guess none. And there is still a hacker around the game, because don’t forget pubg main income is from them, and they will create bugs themselves to all our account like bullet register slow or not connecting because they wants to make us use hack there’s no doubt on it..... I am leaving this discord but it’s totally meaningless when there is no one to fix any bugs.

[clear spindle]

Please read my message again and if you're facing it after 4 days, report it in #old.

[clear spindle]

Slow registration and not connecting to the server is an issue from your side.
Not everyone is facing cheaters and if one cheats they'll get banned.
They do fix issues which exist.

And your suggestions and complaints can be reported in #old.

[tidal adder]

Okay, the problem is if I play with different account the problem will not be exist but my old account is the same is there any specific reason behind it?

[night cloak]

guys can someone tell me how to fix this glitch:
if i tried to play with my friend my ping gies 200 and if i play solo it comes 20 to 40 i don't know why it's happening

[compact tide]

Pubg, i always face spectating problem when i want to spectate my friend. The game will stuck and my friend will look like shuffling. Its goes for a long time. It always until the game ended. Please fix this bug.

[storm willow]

@compact tide write in #old

[vivid comet]

This is a custom room match bullets not registering what to do??

[torn comet]

is the chinese gameloop safe ?

[kind yarrow]

How to recover my hacked id

[normal sigil]

Hello guys, a couple a days ago someone stole my pubg mobile account, I spent more than a thousand dollars in there, I wrote emails and everything but i don’t receive any response, any help

[sick shale]

@torn comet No, Use the global version, and ask in #emulator-support for further assistance.

[storm flume]

You can now access #emulator-chat and #emulator-support, @torn comet. Revert this at any time by sending .emulator in #481204134859505684.

Please contact the customer service via the in-game settings for further assistance, @kind yarrow.

Please refer to subpoint 5.4 in #faq for further information, @normal sigil.

[night cloak]

I would like to change password to my account because someone else keeps login in to it

[normal sigil]

Yeah, I got my account linked to email too but when I try to change the password, I can’t because I don’t receive the verification code

[night cloak]

Same

[kind yarrow]

@storm flume they asked me about another linked account but that account was only linked with facebook

[normal sigil]

People spent many money in this game, like me more than 1.000 dollars and now the can’t even recover your account, is disgusting

[night cloak]

My account was hacked please help me

[normal sigil]

that’s my problem too @night cloak

[night cloak]

All I need is to receive a verification code which I'm not getting at all :(

[sick shale]

If you don't receive the verification code within a reasonable time span then report the issue in #old and provide the following information please:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
▪︎Video recording

@night cloak Contact customer service

[night cloak]

I spend 1000$ on this game

I gave them the proper info but it saying that I didn't give it to them

[sick shale]

@night cloak It's just an auto response, don't worry about it

Thank you for the report!

[dusky pivot]

Hello

My game

[dreamy cypress]

Hello Pubgmobile_cs

A problem in my account, You discounted me To much UC for My Account
without any reason Please solve this problem my Account number is
: 5162848786

Best regards
Azzeddine

*Thanks & regards,

[sick shale]

Contact customer service please, @dreamy cypress

[dreamy cypress]

Can you send me his contact please

[sick shale]

Make sure to purchase UC through in-game or (https://www.pubgmobile.com/pay)

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @dreamy cypress.

[dreamy cypress]

Thank you

[graceful jungle]

Can i get pubg mobile beta link to use

[pure condor]

Unban acc please

[sick shale]

@pure condor Refer to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions.

@night cloak Nope, You should wait for the cooldown period to to over.

[carmine adder]

Hello

Hello Rebel,
There is a guy who posts pornographic contents from his profile picture....
How can we remove that persons profile picture ?
His Id is: 51005258657

[night cloak]

[split monolith]

Hello, PUBG MOBILE. My account was attended by mistake because I opened my account from the app cloning program in order to open two accounts on the same device and I did not know that this thing violates the community laws in PUBG Mobile please Unblock my account.
and that is id Arithmetic (5226106222)

..
Sincerely, Yousef.

[polar marsh]

@split monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[carmine adder]

Hello,
There is a guy who posts pornographic contents from his profile picture....
How can we remove that persons profile picture ?
His Id is: 51005258657

[sick shale]

@carmine adder Report them to customer service in-game

[carmine adder]

But they don’t open up a section

where I can write them

[glossy sable]

There is a Report button on the profile and a "pornography" section.

[carmine adder]

I have beed doing that but doesn’t help

[limpid socket]

Still unable to find teams

[west nimbus]

There is a problem in the game in eastern Libya, please help

[sick shale]

@carmine adder Don't encourage other players to abuse bugs.

It's not allowed

[carmine adder]

@sick shale

Still can’t report

my problem

Hello,
There is a guy who posts pornographic contents from his profile picture....
How can we remove that persons profile picture ?
His Id is: 51005258657

[celest shadow]

Remove "Asia" as your selected server from the filter. This should temporarily fix it. Let me know if it did.

[sick shale]

@carmine adder We can't do anything here, Report them in-game and be patient, it takes time to review the report.

[carmine adder]

Brun when I try to report in game I can’t type in my problems

[sick shale]

Select the option Other and write the details.

[kind yarrow]

@sick shale give me customer service detail

[sick shale]

What do you mean? @kind yarrow

[kind yarrow]

Contact detail of pubg customer care@sick shale

[sick shale]

@kind yarrow You can contact customer service via game settings, refer to subpoint 5.3 in #faq for further instructions.

[kind yarrow]

@sick shale bro I only login with my Facebook but without permission someone unlinked my Facebook without using my Facebook and customer service request me another linked id which is not linked

[proven scaffold]

@sick shale I'm not receiving any mail with code. Plz help. I checked spam folder also

[sick shale]

@proven scaffold Can you please report the issue in #old with the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
▪︎Video recording

[vivid comet]

Does using pubg in split screen will lead to a ban?

[supple ravine]

Hi

Hi, my account has been stolen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @supple ravine.

[supple ravine]

What did he tell them

[night cloak]

Hello, while waiting for the online support to answer me, is there a way to prevent the hacker from logging into my account with googleplay?

A method to stay connected with my twitter account, for example

[sick shale]

No, unfortunately

[zenith crown]

Same here tho

[sick shale]

@zenith crown Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
▪︎Video Recording

[night cloak]

Is 20 days without a response from online support a normal time?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[supple ravine]

My computer the tension associated with the game was stolen and changed what I do

Hi, my account has been stolen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @supple ravine.

[supple ravine]

Please help. My Twitter account, which is linked to me, has been stolen. I want to cancel the link, please

No one replied. I was registered with a newer version. I can no longer log in

[thick bronze]

Hi, my acc has been no longer full access I have access to the Twitter but someone linked there Apple acc into my acc and when I try to unlink it for 6 days whenever they login it cancels the unlink and makes it go back to 6 days please help me unlink the Apple acc on my acc rn

[urban yoke]

Hello I Recently Got In Trouble My Facebook Account Got Locked Out And Now I Can't Login To My Pubg Account Anyone Here Can Help

[long mountain]

Hello, I am Turkish, my English is not good. Can you help me? My pubg account was stolen

[night cloak]

I can

[long mountain]

Hello, I am Turkish, my English is not good. Can you help me? My pubg account was stolen@everyone

[night cloak]

I can

[long mountain]

okey

[night cloak]

So

[long mountain]

yes yes

Can you help me? My pubg account was stolen via twitter

pls help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @long mountain.

[haughty rock]

I want to ask that i can see the delete account option in game and deletion take 7 days but if we delete account say from fb then its only deleted from fb or say from twitter also deleted.

[night cloak]

@long mountain maybe you can go read the #735483472432594994 3.1 there you will find an Turkish Server

[haughty rock]

Bcz we cannot unlink from phone number or email thats why i am asking

[half zealot]

اسلام عليكم انا بلعت حظر عشر سنين ضلم ورجعولي اياه يوم وحاطين اشارت البند للحساب

[storm flume]

Please do not use languages other than English, @half zealot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[haughty rock]

Give me authentic answer

[long mountain]

The ones that are connected to the twiter but mine is connected to the games can be deleted after 21 days because they have just connected

[modest steeple]

Gencler ben pmco icin id almak istiyorum nasil yapicam

[haughty rock]

Any moderator can answer

[long mountain]

I would be glad if they help

[haughty rock]

<@&481161015728406538>

[vivid minnow]

My Friend accidentally Changes his server. How to fix it.

[onyx cairn]

Please use English only in here and use #pmco @modest steeple

@haughty rock mention the Moderator role only for emergency cases in this server.

@vivid minnow
He has to wait for 60 days to change it again.

[thick bronze]

@onyx cairn do you know if I can unlink the Apple linked to my acc in 1 day because the hacker has full access to that and whenever he logs in I can logged out

[vivid minnow]

WTH... He is in Ranking.

[haughty rock]

@onyx cairn i am asking in emergency bro

[onyx cairn]

Contact the customer service in-game regarding account issues.

[haughty rock]

@onyx cairn then what are you doing here if dont know about pubgm

[long mountain]

help me

[haughty rock]

I know rock47 will answer me he helps me alot

[onyx cairn]

Account issues will be handled by the customer service in-game. Be sure having a 2nd social media account linked to unlink the hacked account.

[thick bronze]

Yea I have 2nd social media acc and I did contact customer service but they said they’ll take 60 days to unlink it

[long mountain]

yes there are 2 connections

[modest steeple]

I cant take my id for pmco

[onyx cairn]

Great, contact the customer service from login screen and tell them that you need to "revoke access from lost social media account". @long mountain @thick bronze

299236570022543361 <- this is your ID, please use #pmco for PMCO questions. @modest steeple

[long mountain]

but they don't help, can you help

[modest steeple]

Thank you bro

[onyx cairn]

Do it like written above, and wait for their reply. They will help you. @long mountain

[limpid socket]

Yeah it works when I set the filters to none.
Thanks:)

[velvet swallow]

Hey, I have the same issue and it still comes up with only room matches after removing Asia

[long mountain]

buddy I've been trying for 4 days, no answer

[thick bronze]

Same

[long mountain]

no help

[thick bronze]

Fr I contact them and they didn’t answer at all and my acc has been hacked for bout 4 days now

[long mountain]

help us our accounts are stolen

please help my work for 2 years is gone

[fickle yacht]

Hi me can speak with a arapic supporte please 😭🥺

[fervent patio]

There is a girl who participated in the Star Challenge but there is no evidence that she is the one playing How?؟

[pale stratus]

can pubg mobile be at 144Fps?

[fickle yacht]

My account has been stolen Can you please help me in Arabic?

[sick shale]

@fickle yacht Join MENA server for support in Arabic language, you can find the link in #735483472432594994 3.1

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[strange sky]

My account is stolen from one I don’t know him and he linked with vkontakt , he open game from latest version from files tencent.. please unlink vk email from my account in fastest time because he want to ban my account , just Twitter it is mine ..please help me

[night cloak]

How can I delete my account Bolgem Turkey

I just got banned in Pubg for no reason at all just now! My id is (5880228963)
Please tell me why i got banned for literally 3650 days!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

U have to contact the customer service in-game,u can find it in the login screen.

[quasi mountain]

I need help pls someone make hacked my account pubg

[supple thorn]

I swear, this glitch is literally so annoying. It's happend so many times today. I don't get a gun in Gun Mode after I respawn.

[storm flume]

Hello, @supple thorn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[gleaming flume]

How do I login back to my beta version cuz it’s saying my code has already been used cuz it deleted and I installed it again. Any help???

[onyx cairn]

Please use English only, @proper basalt.

The beta test period will end tomorrow, you may apply for the next test period for beta support. @gleaming flume

[gleaming flume]

Ok

[proper basalt]

@onyx cairn buddy my account was stolen please help

[gleaming flume]

I would like to play it before it ends.

[onyx cairn]

Unfortunately I cannot help with stolen accounts. You may contact the customer service in-game, @proper basalt.

[onyx cairn]

You can play the new content, starting from Jan 12, in the global version.

[proper basalt]

@onyx cairn I have been trying to contact for 5 months and I am not getting an answer.

[gleaming flume]

Thanks

[onyx cairn]

I'm sorry for this delay, but please try it once again and give us your feedback regarding it in #old

[onyx cairn]

You're mostly welcomed!

[quasi mountain]

When I get my account pubg back

[uneven pumice]

@onyx cairn bro i heard that no tournament card will be given in futuee

And it will be shutdown very sooon

[onyx cairn]

The service is currently not available for now, unfortunately we do not have further information yet.

[quasi mountain]

Ohh really u block me here

[proper basalt]

@onyx cairn I wrote from 3 separate accounts and did not get an answer

[uneven pumice]

The tournament license feature come from india now it banned in india after unban it will not be connected to tencent so the community admin of bangladesh said tournament card will not be given in future

[onyx cairn]

@quasi mountain Did you contact the customer service yet? Unfortunately we cannot assist with account-related issues in here. :-/

[uneven pumice]

@onyx cairn

[proper basalt]

@onyx cairn @Jameel Jan Did you contact the customer service yet? Unfortunately we cannot assist with account-related issues in here. :-/

[onyx cairn]

Yes, but we do not have further information.

[proper basalt]

@onyx cairn I deposited 3000 dollars in the account, I feel sorry for her

[uneven pumice]

@onyx cairn you dont know any esports sa staff who in this server?

[onyx cairn]

The amount of money is not important. We are just players like you and do not have access to accounts neither we can solve these problems here. @proper basalt

[proper basalt]

@onyx cairn @quasi mountain how can i reach her

[onyx cairn]

I do know some, but they are invisible for certain reasons. Let's have conversations about it in #pubg-mobile as we are drifting into off-topic.

[quasi mountain]

I need help pls

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quasi mountain. Remember to read through #faq before asking questions in the support channels.

[quasi mountain]

Someone make hacked my account pubg long time I make report still im not get my account pubg back

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quasi mountain.

Please contact the customer service via the in-game settings for further assistance, @proper basalt.

[clear oriole]

Good afternoon, developers. During the match, the game was exited in the subway piano. When trying to resume the entrance to the match, an error occurred while all things and weapons were lost, including improvements to both weapons and armor. On subsequent entries into the game, armor and weapons did not appear. Please help me figure out this situation and, if possible, restore lost items. Thank you in advance.

[quasi mountain]

Now one month I send raport still nothing but hack still playing with my account

[uneven pumice]

@onyx cairn just mention him in this chat that i can contact directly

@onyx cairn If you noticed i am comming daily for tournament card but not gettinf any info or help. Just having patience from a month

[onyx cairn]

Just accept a no.

[night cloak]

I accidentally changed my server to North America

[elfin canopy]

You need to wait for the cooldown period to be over before you can reset your server again.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quasi mountain.

[hollow junco]

Wtff pubg? I just collected the permanent parachute but i did not get it in my inventory

I played just for this and after all this time i dont get it? Wth today is the last day as well

[rugged basalt]

Yooooo fix this bro

[onyx dagger]

Kindly report it in #old, @rugged basalt.

[rugged basalt]

I don’t think they gonna help

[hollow junco]

<@&481161015728406538>

They have to this is a scam man

[onyx dagger]

And please do not mention the moderator role unless it's an emergency, @hollow junco.

Try restarting your game. @hollow junco

[rugged basalt]

Waste my time

[onyx dagger]

It looks like a bug, and you're reporting it there. The Tencent staff Team members go through that channel regularly.

[hollow junco]

this is an emergency so do your job and i wont have to waste my time mentioning mods or playing this buggy crap

[onyx dagger]

You're answered above.

[rugged basalt]

This is support chat

I did report in bug chat

[onyx dagger]

Alright then.

[rugged basalt]

Alr then

[hollow junco]

Yeah just to be clear restarting doesnt help either, try fixing your game.

[onyx dagger]

Are you sure that you didnt recieve the parachute skin?

[hollow junco]

Here you can be sure too, it clearly says 0 in inventory..

[cosmic dirge]

Hi dear pub staff, I have a big problem with the server, it changed me automatically in North America and gave me a 60 day penalty for nothing? I never went to These Servers to switch from one to another. Please change me in Europe.

[onyx dagger]

Well, I've seen that you have reported this issue in #old, @hollow junco. It seems like a Glitch.

So did you play any room matches, @cosmic dirge?

[night cloak]

Nevermind I'll wait 2 months

[hollow junco]

If you have nothing useful to say just dont say it man, duh its obviously a bug i dont need you to tell me that. And what does reporting it there help me its the last day until they see it the event will be long gone. Are you even a moderator i doubt that, just a spammer.

[cosmic dirge]

@onyx dagger I didnt my friend he change me automacly

@onyx dagger i doing my mision in rp

[onyx dagger]

You're friend shouldnt have done that, @cosmic dirge.

[cosmic dirge]

@onyx dagger So to understand each other I give you a more correct explanation. I hit the livik folder I played and they killed me eh when I got out of there I had lag and I didn't know why and when suddenly I wake up automatically in North America yes? Without me walking or anything, I didn't play with anyone I played solo all day

[onyx dagger]

It's an issue and you're reporting it there. The Tencent staff Team members go through that channel everyday. You need to be patient in this regard. And I'm not a Moderator, but a member of the Staff team. You may move channels as you have been answered about this. And Thank you for reporting it. Hope it gets fixed soon™️.

Please do report the issue in #old, @cosmic dirge.

[cosmic dirge]

@onyx dagger i feed but i didnt see my photo there

Looking this...

@onyx dagger who is the owner of the game? I want to talking to him.

[olive dove]

He is a moderator which is the term used to describe the server staff [Contributors, Moderators and Admins], in this regard you should go through the server #735483472432594994 .
He is trying to help and he did direct you to the correct way so we can look at your issue, so please be more kind and behave well.

[cosmic dirge]

@olive dove Who îs the Owner of the game i want to talking to him. Because is not normal that penalty and change Server Auto...

[hollow junco]

Rip english

[strange sky]

@onyx cairn My account is stolen from one I don’t know him and he linked with vkontakt , he open game from latest version from files tencent.. please unlink vk email from my account in fastest time because he want to ban my account , just Twitter it is mine ..please help me

[olive dove]

being unable to comprehend English is your issue not mine. 🙂
Now, If you do not have more questions, feel free to move to the chat channels.

[onyx dagger]

He linked with what, @strange sky?

[strange sky]

this app

[charred fractal]

what is this garbage lag? cant even open the holiday gifting event, it keeps saying "network busy try again later"

smh

[olive dove]

can you report this in #old please?

[charred fractal]

waw as soon as u said that it started working again..

im so done

[olive dove]

Great. Glad that it did work out for you.

[cosmic dirge]

@olive dove Bro i cant texting in the feedback.... my Account move to the NorthAmerica and penalty 60 day...... I play only time solo today...

@olive dove

Looking...

[olive dove]

It seems like you posted a message to this channel recently, you may edit this message to explain your issue in details.

[onyx dagger]

So, do you have the access to your Game account, @strange sky?

[strange sky]

yes with twitter

[cosmic dirge]

@olive dove Good to explain how it happened, so I played all day because I was doing all my rp missions. I said I'd play that Beta Livik folder, too. After I died 30 seconds after the match lasted for me, I decided to go out and start the match again. After I had lag and I don't know what happened I looked at my bottom bar on wifi I saw that it was red. When I looked at the settings I was moving to North America without any editing on the server, that is, to move personally, yes? And he gave me a penalty for 60 days without doing anything at all, and the season will end and I will not be able to take the goods on sv Europe.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strange sky.

[strange sky]

how ?

[olive dove]

It does not make any sense, when I am helping you already. 🙂

[olive dove]

I am sorry that you have to go through this experience, but please be advised that the only thing that we can do is to ask you to contact the in-game customer support.
If you tried this and it did not work out, then you have to wait for the cool down period.

[cosmic dirge]

@olive dove Where can I contact them?

[olive dove]

In-game customer support, @cosmic dirge.

[cosmic dirge]

On game no?

@olive dove Thank you for reaching out to the PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support Team.

To ensure that you experience less network lag and have a stable and better gaming environment, players are currently unable to switch servers at will. As per new settings, you will be allowed to select the server once on your game account. This will not impact matching with your friends, you can still team up and play with your friends in one team. Also, the server selection restrictions will not increase the time taken to find the match. Please be rest assured that our team have been monitoring the time taken for matching and have been working on more improvement so players can have the best gaming experience.

The option to select the server is not available for a guest account, we recommend to link your game account to a social account for a better gaming experience.

We are sorry for the inconvenience you may encounter, please do not hesitate to contact us if you have any other questions or issues.

We hope you continue to enjoy PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE.

He say me that....

[olive dove]

Is your account not connected to any social media?

[cosmic dirge]

@olive dove i am connect to Twitter account

[stone trail]

https://www.facebook.com/fanspage.pubgmobiIeofficial/photos/a.112097220559723/205598877876223

is that true sir ???

[olive dove]

no, that's a scam.

[stone trail]

report to pubg

they use name

[olive dove]

you can report it to Facebook for now.

[stone trail]

@olive dove bro i want to talk if u help please

[surreal turtle]

Anyone can tell me how reset tier works for next season?

[olive dove]

sure, what's up?

[stone trail]

cheak dm bro

[silk flax]

Guys i got a ban

[polar marsh]

@silk flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

It depends on your rank of this season. for example, if you are Ace ranked you, you rank becomes platinum III.

[night cloak]

Got banned one day and reset my rank to bronze for nothing

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pearl blade]

When will RP be closed? Jan 13 or Jan 17?

[olive dove]

This season RP ends by Jan 17th.

[polar marsh]

@regal oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[charred zealot]

If someone made rank on NA and changed back to Europe , will he get the silvers for the rank he is on NA?

[pearl blade]

So I'll be able to finish missions until Jan 17th right?

[olive dove]

yes and good luck.

[pearl blade]

Thanks 😄

[runic maple]

How many players have been banned?

[olive dove]

why asking?

[glossy sable]

A lot.

[tender shuttle]

To explain my problem to you, I was looking for customized rooms in Europe. In view of the small number of rooms available in Europe I looked in the North America if there were more. But the game didn't warn me that this would change the server where I play (no confirmation message. No message informing me that the server could change via the room menu !!).

So I take the liberty to contact you in order to know if it was possible to put me back on the Europe server and this without waiting for the imposed 60 days delay.

I can't play in the North America because of a bad connection. Thank you for your help, it is very important to me. My id player : 5811360960 i play on iPhone 11 and i live un france

[elfin canopy]

Keep an eye on #news for weekly ban stats.
For example last week's:
<#news message>.

[night cloak]

how to recovery account lost / hacked ?

[olive dove]

Please use #old to state your issue.

[olive dove]

you should contact in-game customer support.

[night cloak]

ok tqvm ~

[tender shuttle]

Yes but a never have a answer @olive dove

[olive dove]

you are welcome.

[olive dove]

you will get answer once your request is processed, please be patient.

[tender shuttle]

Yes but is very slow 5hour to waiting @olive dove and me i need to push conqueror rank lol 😂

[olive dove]

I understand, good luck and I hope you reach conqueror as you wished.
Still, as the customer service receives a large number of support requests every day. You are therefore kindly asked to wait patiently.

[tender shuttle]

Ok thank you no problème 🤟🤟 @olive dove

[cedar sparrow]

x-mouse button is bannable ? i just want to use it to jump and prone from my mouse buttons.

@sick shale ?

[sick shale]

I don't recommend to use it, not sure

[cedar sparrow]

thank you

[gilded dawn]

Can you help me

Yes

[simple sonnet]

I have the same problem

[olive dove]

@simple sonnet @gilded dawn
Please use #old to report this issue.

[simple sonnet]

Thank you

[olive dove]

No problem, thank you.

[neon sleet]

Hello, I cannot log in via e-mail. I have pictures of the problem, where to find a solution

؟؟

[sick shale]

What's the problem

[neon sleet]

I cannot log in to my account pubg via e-mail.

When I put the email And click on the (go) icon Show me a message (Please wait before taking this action again) I don't get any code on the e-mail

[sick shale]

Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
▪︎Video Recording

[neon sleet]

How do I send the recorded video?

[night cloak]

Hello please help?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @night cloak.

[night cloak]

Hello, I cannot connect my e-mail address to my account so the verification code is not received

[sick shale]

Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
▪︎Video Recording

[scarlet ember]

Hello .. I would like to ask if I can unlink a Facebook account from an account that is being banned and link it to another account

[muted mist]

my acount 10 year ban 😔 please help me unban my acount anybody help me

please i request u unban my acount
Acount no - 5436496546

[polar marsh]

@muted mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn fulcrum]

I recently got killed in metro (in the update where you keep your armours and weapons) and I lost my level 6 vest for some reason. Not sure if its becuase it broke or somthing please tell me...

[thick bronze]

Hi what do I do after this

[mortal apex]

You have to contact the Customer Service of the social media in question.

[old plinth]

i change server to middle east by wrong iwant back it to europe please help me

[thick bronze]

Can I get a example cuz I’m confused on what to do

[mortal apex]

Hello @old plinth! U have to wait for the cooldown. It’s the only way.

As i already said before,u have to contact the customer service of the social media that it’s connected in-game and then follow what they ask you to do,once u get in contact with them. What’s the Social Media that u linked,btw? @thick bronze.

[thick bronze]

Twitter

[mortal apex]

Then,please contact the Twitter’s support,so they will help u with your account,@thick bronze.

[thick bronze]

Yea but I have full access to the Twitter acc linked to my pubg acc the hacker linked there Apple acc to my acc and I tried unlinking it for 6 days but they keep logging in through Apple and it cancels the unlink and I already contacted them bout this

[unborn fulcrum]

Somebody please help.my question

[dire portal]

So basically a hacker got onto my account. It was a power struggle for about a few days of me logging and kicking him out and him kicking me out. But I managed to link 2 social media’s to my account. But he has his email linked to my account. I never had one linked because it just never crossed my mind but I did report to services and it said it could take up to 60 days. My concern and question is if there’s any other way to unlink the email faster if anyone knows? And if him logging in from email, does that cancel him getting unlinked? Or does he just get kicked off after service reviews my account. Another concern I had was if he was able to hack and unlink my social media’s off or if the 7 day period of unlink is the only way. Thanks.

[white patio]

What does this mean

[sick shale]

The message is clear enough.

[sick shale]

Unfortunately no, You need to wait for a response from the customer service.

[white patio]

Yeah but my account isnt banned I just got on looked at crates and got this message

[dire portal]

I see, all I assume then is that I just have to log in and out from both social media’s so he doesn’t unlink any of those ?

[sick shale]

@dire portal Yes, Until your account is safe.

[ionic lance]

Why? I am not even using any third party app or any hack why i am banned?

[dire portal]

Appreciate it boss

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @ionic lance.

[charred quest]

Is pubg down

[night cloak]

no

[charred quest]

Cause I was playing and pubg crashed 7 games in a row and I talked to some of my friends and we all play on North America and had this problem

[sonic snow]

hello, can you please me, the fact is that my main account was blocked, I tried to write in support, but in response, a bot answered me that did not give any benefit, help me to contact support directly. you are welcome

[polar marsh]

@sonic snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shadow torrent]

I joined a custom solo room from the quick match settings and I noticed it was a Europe server so I exited the room right away and that switched me to Europe server from North America. All my rankings are lost it only counts for Europe server where there is so much lag you can barely play a match. Please help fix this bug that switched you server with out any warning. Please help me get back to North America server
ID:5127947957
Phone: samsung s10+
Network: wifi
Country: USA

[tacit night]

When will a new season of metro begin ?

[spring pasture]

I didn't play pubg Tencent but I play UNG games pubg

[real blaze]

Remember this Iraq hacker

He will hack and login your account to play

[solemn ibex]

idk if this is even a question or not but what do I do if I still have money in my google play but I changed to ios

[little wind]

well, then i think u have to use an android device that supports google play to use the money

[solemn ibex]

sad

[little wind]

y not use ur previous android device to purchase UC or use the money for other purposes?

[night cloak]

Hello i have a question about pmco

[night cloak]

you can ask it in #pmco

My account has been hacked by a social media site in order to steal my game. Now I can log into my game via Facebook and Twitter. But the hacker linked my game to his e-mail, and every now and then he tries to prevent me from logging in and sometimes he blocks my game in some way until he has the opportunity to untie my social media accounts and prevent me from logging in.

[ionic valley]

Speed Bug = Speed Hack
Thermal Sight Bug = ESP
Night Vision Bug = Full Bright
Underground Teleport Bug = Teleport Cheats + a Little Wallhack
Out of the map bug = Phase
Steel Front MK14 + Refined Compensator + Aim Assist = Auto Aim
...
Bruh PUBG, why have hacks when you have bugs?? Is it even possible to win a Metro Royale Match??

[simple cairn]

What time does the next update come

[night cloak]

it is given in #news

[simple cairn]

The time not data

[night cloak]

time is also given

[simple cairn]

I know it’s 1/12

Lemme check again

[ionic valley]

@viscid girder That's the most common lineup of bugs, make sure you get into a safe place ASAP and bring in Thermal Sight for countermeasures, Also bring a sniper as well, as it will help in long-ranged battles.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Remember that you should never share or give personal information such as your passwords to third-parties. You may follow the instructions below when contacting the customer service:

[ionic valley]

@celest shadow When are these obsolete bugs getting fixed for Metro?

Speed Bug = Speed Hack
Thermal Sight Bug = ESP
Night Vision Bug = Full Bright
Underground Teleport Bug = Teleport Cheats + a Little Wallhack
Out of the map bug = Phase
Steel Front MK14 + Refined Compensator + Aim Assist = Auto Aim

[celest shadow]

January 12 (UTC +0), it will be released on this date, and no specific time for each region or country.

[night cloak]

In metro i sold a password letter is there any way i can get it back

[storm flume]

Hello, @ionic valley!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

You cannot get it back once sold.

[simple cairn]

Is there any way to get uc without doing any thing

Just asking

[celest shadow]

No, the only way to get UC is to purchase it. Please purchase from the in-game system or through https://www.pubgmobile.com/pay if you plan to do so. These are the only official and recommended means of purchasing UC.

[simple cairn]

Ok

[woven bone]

Heya! I’m crown 2 looking for someone to help me reach ace before the end of the season. NA preferably. I’m stuck in the EU server because i made a mistake in choosing the right server. The EU server is way to laggy for me. Message me if you’re interested. My pubg name is Elantsev

Oops wrong chat

[little wind]

hello

may i know is buying UC through Midasbuy allowed and legal?

[night cloak]

it is allowed

[little wind]

ok thankss

[jade nest]

Use #activities.This is Support channel.

[celest shadow]

Official website: https://www.pubgmobile.com/pay

[solemn ibex]

idk what to use it on haha

[little wind]

thanks

[little wind]

prob pubg UC then buy rp?

[solemn ibex]

ya the 10$ one

im still left with like 2.50$

[winged laurel]

Hello, i have a problem. I am in a crew but i can't access it to collect the crew weekly rewards. Whenever i click on the crew, nothing happens. I went to my friends' accounts that they are already in a crew but it showed me that they are not in a crew. Basically i can't see crews anymore. Please help me to fix this problem. I made a repair, restarted the phone, the game and the internet but without any success.

[celest shadow]

From 1.2 Patch Notes:

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0.
This could be the reason as to why you are unable to access your crew, @winged laurel.

[calm fulcrum]

kholoud.#1598

[pallid dragon]

Please I make mistake and change my country in Pubg . I should wait to change again or have another thing to do?

[celest shadow]

You will need to wait, @pallid dragon.

[proven crescent]

Why can’t I access crew page?

[celest shadow]

This could be the case and the answer to your inquiry, @proven crescent.

[proven crescent]

Oh... I thought when there was a patch pubg would show it when you are run the game I didn’t see anything thanks for that

[celest shadow]

They could be in preparation to take down the Crew feature for maintenance, hence why you are unable to access it now.

[merry citrus]

Hello, the second day I can not enter my account via email, I do not enter the password, I do not receive a verification code by mail either. I have visited many times, it does not work at all. Help please

[vivid yew]

This game is trash everywhere cheaters 🤨 I’m reporting them every time but this developers busy with making fancy dress 💦

[left bear]

cannot login via twitter

[stiff wing]

my game is so lagging

help me

[night cloak]

Your Ram?

[stiff wing]

4 gb

vivo v19 device

[night cloak]

Network
Wifi or mobile data

[stiff wing]

wifi

help me im push to ace

[night cloak]

Please read subpoint 4.9 in #faq

[stiff wing]

i had do ready the all

it is a bug?

[grave warren]

Mi pregunta es me van a ayudar a devolver mi cuenta que tenía con ustedes que me la robaron el 19 de diciembre infiltrándose a mi sistema operativo de mi computadora no más solo para robándome todas las claves nomás se infiltraron por robarme la cuenta de mi juego mi gente que tenía cu ustedes mi página me pregunta si yo seguiré haciendo Salas yo le digo que ahora Pugb ya no sirve para mí ahora me dedico a hacer salas de Free Fire y Rush por ese motivo porque ustedes nunca me han resuelto nada ya van dos meses y no les interesa la gente del norte me de Suramérica y Norteamérica entonces Como yo le digo a ellos si no les interesamos para que jugamos un juego que no le ponen importancia a los colaboradores de esos juegos es como que agarremos algo y no sirva así no Susana nosotros no ni yo invertí más de $7000 en esa página y ustedes sólo se les interesa el dinero el dinero el dinero el dinero y el dinero

[night cloak]

@celest shadow what's the limit of arcade matches per hour and per day?

[radiant locust]

Hello quick question so is the metro restart in 6 minutes or 24 hours and 6 minutes? On mobile

[jade nest]

Download Twitter app and then try to login again

[jade nest]

The new Chapter in metro will start after you update the game tomorrow

[limpid spear]

My account just got robbed and it was gifted a long time ago, what can I do ?

[night cloak]

You can contact customer service in game

Your conversation should be like this

[night cloak]

I am using dns. Will my account get ban?

[night cloak]

no but if you change your region you may get

I simply connect 1.1.1.1

@night cloak thank you

[clever wharf]

crew challenge is not working

[proven crescent]

Where are the patch notes?

[night cloak]

#news you can find a link to it

[little pasture]

I have this graphics bugged everytime i start the game. Distorted graphics every first drop and it takes atleast 10seconds to display proper image

[rough hearth]

How to enter Crew Challenge

[normal fulcrum]

Which device are you using @little pasture?

[tough halo]

I paid a lot on my account and its been hacked by cheater and he got the account banned 10 yrs

[polar marsh]

@tough halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain halo]

crow challenge is coming is coming after PMGC ??or before???

[little pasture]

Andriod 😦

[night cloak]

he meant the Device name

[little pasture]

Lol Samsung Galaxy A50

[fleet tiger]

I have mobile support 90fps but in game i cant find this option (my mobile huawei p40 pro)

[young hinge]

Why I m getting this notification when I m starting my game

[night cloak]

India right?

[young hinge]

@night cloak yes googloo don't u know

[spring zephyr]

#questions message, @young hinge.

[night cloak]

Game is banned then how can you Play

[young hinge]

@night cloak I have android device so no problem in it

[normal fulcrum]

Have you tried reinstalling the game?

[little pasture]

not yet, too much hassle

[normal fulcrum]

Try it once and let us know if you still face the issue @little pasture

[little pasture]

Got it, i will do it when season ends. Thanks alot 🙂

[normal fulcrum]

You're welcome

[thorny belfry]

What's the difference if you have Android device or iOS device, they are all banned

[restive oar]

stop cheating you won't get ban

[hexed notch]

If I use gfx tool it's became ban or not

[storm flume]

Use of unauthorized third-party software or methods, @hexed notch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[storm patrol]

Hello, can you help me about my hacked account, I want to cancel it

[limpid spear]

Is this man real?

[whole yoke]

No

[fleet wolf]

He's probably trying to get info from you and try to steal your account or something.

[limpid spear]

lol you’re reading my mind, thanks

[fleet wolf]

You should also probably report him in #discord as well

[limpid spear]

lol now he changed his name and deleted the conversation, don’t get fooled by these broke kids 💀 ASK BEFORE GIVING AWAY INFO to these broke kids

He’s just constantly changing it lol

[unborn mica]

There is no code to my e-mail address. What is the solution to this guys

[clear spindle]

Wait for a few hours, @unborn mica.

@limpid spear please provide the 18 digit user ID in #discord.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @storm patrol.

[unborn mica]

will this problem be solved?

[clear spindle]

Probably or else please report in #old with the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video Recording

[unborn mica]

Will this problem be solved in the next update?

[clear spindle]

Most likely. hope for the best.

[unborn mica]

They modaret pubg mobile turkey in the server does not work properly. They do not answer the questions asked. Thank you for your interest.

[clear spindle]

They might not be available at the moment. You're welcome.

[sick ruin]

Hi, where can I get help, i got banned without a reason. Its just one day but still

[polar marsh]

@sick ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Uhm, nice, feel free to post it in #media, @waxen knot. :)

[thick kindle]

Hi

[storm flume]

Use of unauthorized third-party software or methods, @thick kindle, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[thick kindle]

Okay thx

My friend got banned and he doesnt use any cheats

[polar marsh]

@thick kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[haughty palm]

My device supports 120Hz and in the game the 90Hz option is not showing

[night cloak]

Hacker hacked my account and liked his gmail and email. Now i ma getting update game error

[tidal field]

Hello

This guy is hacking

And the other one is well havket

[storm flume]

Hello, @tidal field!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@night cloak contact ingame customer support

[oak fern]

Hello please help😭 what do i do, when I opened my account today, it showed me this

[haughty palm]

My device supports 120Hz and in the game the 90Hz option is not showing
Id: 5105146816
Samsung s20
4G
Germany

[night cloak]

I cant open my game @storm willow

[long mountain]

My account was stolen, can you account please I need

[storm willow]

@night cloak you can contact customer support from login screen itself

[night cloak]

Ok

[storm willow]

@long mountain contact ingame customer support

@haughty palm explain in #old

[night cloak]

I opened my id but how to unlink gmail and email both linked by hacker

[long mountain]

I tried, they did not answer, now my account is stolen

[storm willow]

All acc related issues are handled by customer support ingame. We cannot Assist you here. @long mountain @night cloak

[night cloak]

@oak fern i can help you opening your account.. i was also facing such problems..

[long mountain]

dont you give an account, give it as a gift

[storm flume]

Please avoid going off-topic, @long mountain @night cloak. You may have unrelated conversations in #chat.

[haughty flame]

Pls helo me regarding server change proboem

I have changed my server mistakely to north America and wanted to return to Aisa pls help

[alpine flower]

you will have to wait 60 days before you can change again

[haughty flame]

But pls

[alpine flower]

we cant help it

[haughty flame]

Help i done it mistakely

[unborn mica]

@storm willow There is no code to our e-mail address. will this problem be fixed in the update?

[long mountain]

sherlock

[haughty flame]

Pls help me regarding this problem

[haughty palm]

My device supports 120Hz and in the game the 90Hz option is not showing
Id: 5105146816
Samsung s20
4G
Germany

[unborn mica]

evet

[alpine flower]

no one here deals with account related or in game stuff
so you will have to wait 60 days

[haughty flame]

Pls help me

I done it mistakenly

[alpine flower]

dont spamm
no one here can help

[haughty flame]

I could nt be able to play the game

[storm willow]

Post in #old with char ID region and device info

[long mountain]

knk baan fazladan hesabın varsa bana verebilirmisin @unborn mica

[storm willow]

We cannot do anything. You may try contacting ingame customer support

[haughty flame]

@polar marsh pls help

[unborn mica]

var ama sana yok :))

[storm flume]

Please do not use languages other than English, @unborn mica. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[haughty flame]

@pubg team

[storm willow]

@haughty flame stop asking again and again. Already answered you

[haughty flame]

Ok 😭😥

[quasi mountain]

Someone make hacked my account pubg

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quasi mountain.

[haughty palm]

Can I use an external program that does not show the 90 Hz option? My device supports 120 Hz, but I do not see the option
Id: 5105146816
Samsung s20
4G
Germany

[storm willow]

Anything that modifies the game or provides unfair advantage will result in 10 year ban

[mint night]

How can I cancel the third or known link linking my email or phone number?

[storm willow]

@mint night you cannot. You may try contacting customer support ingamez

[mint night]

not reply

[haughty palm]

This is something my device supports but there is a problem with the game and it does not appear

[thorny belfry]

I got 3 verification code emails, but none of them working

[storm willow]

@thorny belfry please post in #old with char ID, device and Region.
Email/ phone number links are still in beta, so bugs are common.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @mint night.

[quasi mountain]

Listen sir im always send raport now one month still im not get my account the hack always playing with my account when he saw my he go out in the game this account long time with me 2018 mar 12 and I always say to you, you again me always that answer

[tired finch]

Can't open crew??? Disappeared From settings too??!

[robust coyote]

@tired finch crew is under construction and most probably will be re-opened in V1.3 as said in the patch notes

[tired finch]

Oh okay thank you for info@robust coyote

[robust coyote]

Np

[uneven pumice]

@lime juniper

Please say why it says system busy when we go to apply for third party tournament license?

[distant ermine]

What happend the Crew?

[gaunt nymph]

Dear Sir/Madam, please Help me My account user ID:5203791911.

Email ID: [e-mail] Name:NEONツ【ANJI】,I am not able to login in my pubg account,  its showing your account has been disabled for violation of Pubg Mobile Guidlines . I always fallow every Gudlines and terms please Activate My pubg account its very Valuable & important for me .

Thank you sincerely

Anjini.N

Unban my account

Show quoted text

[polar marsh]

@gaunt nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[half zealot]

لقد تم حظر حسابي ظلم وارجاعه لمدة يوم وتفاجئت اليوم عند فتح ومحظور لمده عشر سنوات

[storm flume]

Please do not use languages other than English, @half zealot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[half zealot]

يرجه حل مشكلتي

[little wind]

please use english

[distant ermine]

What happend the crew??

[true mortar]

Cant change servers, high ping in mid east, frustating, 0 star rating from app which i downloaded it

[wild maple]

anyone failed to check crew details?

[blazing aspen]

51277850352
2021
18
5100 +9 😥

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @blazing aspen.

[polar marsh]

@half zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How i contact support team direct ?

[blazing aspen]

18.01.21 16:32:56

2021

+9 😭

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

No one answer me sir and there is a big problem happen to me, i didn't face this thing from two years as pubg mobile player

[clear spindle]

@night cloak what exactly is the issue??

We only provide assistance for the Global version of the game, @blazing aspen please refrain from asking that again.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[hazy valley]

Hello. What do I do when my PUBG won’t allow me to get inside a match? It is saying match making but I do not go in inside the match

[clear spindle]

Please go through the patch notes, link can be found in #news, @wild maple @distant ermine.

Can you share a screenshot, @hazy valley ??

If you need assistance please state it, @night cloak.

[tidal adder]

Will there be any chances of getting back Oceania server?

[clear spindle]

We do not have any information about that, @tidal adder.

[night cloak]

Sir can you imagine account has 20 upgraded weapons and spent on it more than 20K Dollars has banned when i'm sleep ? and i play for two years and all my history good player and clean and all support team knowing me like Nathan and Ben and more , with now reason happen to me the support team can check all my history or my statistics , two years i play in my account and i work on it this the first time i face this thing to me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal adder]

How can I express my thought to them, does any body know that?

I mean to the developers

[clear spindle]

Feel free to share about those in #old, @tidal adder.

[tidal adder]

I play most of my game on 180-300ms

[clear spindle]

When did you created the account ??

Alright, will get back to you soon.

[oak fern]

@clear spindle hello can I also get help please 😭

[clear spindle]

Seems like you have contacted an Moderator regarding this, please follow up with that.

[clear spindle]

Yes, how may we be of assistance ??

[oak fern]

When I opened my account this is what shows up, I already restarted my phone and reinstalled the game yet same issue 😦 This is the first time I encountered this

[clear spindle]

Please contact the in-game customer service via the login page, make sure no third parties have access to your login methods.

[oak fern]

Yea none and I did but no one is answering my query :/

[safe coral]

My account get banned while im playing clear no hack and nothing can that be fix and get my account back coz i've spend alot of money for it

[polar marsh]

@safe coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid furnace]

Hi

We are facing suffering with private rooms. There is no complete control that helps us create the events and competitions as we want, when we create a match that contains only white weapons, a drop comes and there are weapons in it. We hope to give more powers to the room owner, chose match time, and delete all components in the map when he wants. Adding a feature to the room owner that enables him to prevent the sabotaged player from participating in the rooms. The possibility of expelling the player while playing

[polar marsh]

@spring lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main lake]

Why my account ban

[polar marsh]

@main lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty tinsel]

Why I can't enter my crew 👀?

[storm willow]

@lofty tinsel it will be back.

[fast night]

why i am not detting conq

[lofty tinsel]

After 12Jan update?

[storm willow]

May be.. no information yet @lofty tinsel

[storm willow]

List refreshes everyday at 00:00 UTC, you have to be top 500 at that time

[quasi mountain]

Listen sir im always send raport now one month still im not get my account the hack always playing with my account when he saw my he go out in the game this account long time with me 2018 mar 12 and I always say to you, you again say to me always that answer

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

That is mentioned in Patch Notes

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

Thank you

[night cloak]

i added an email in my account as 3rd link but i forgot that email, so is it possible now to remove that email anyhow?

[junior nacelle]

Please help me and solve the problem of blocking my account

[polar marsh]

@junior nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how can i remove 3rd link email from my account

[jade nest]

You can't, Because that feature isn't available yet @night cloak

[night cloak]

like if i contact in game support, is it possible

[graceful bluff]

I have taken a ban on the PUBG Mobile account, and I am on the Konqueror class, and I have not played with hacker or anyone who violates the laws and regulations, and this is the first time that I have reached this class, and I have taken the ban while I am out of the game and have not played for more than 3 days

[polar marsh]

@graceful bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[candid ibex]

Am pubg playing time automatic restart

[jade nest]

No,You can't remove as of now.Wait for future updates

[night cloak]

oh

[fast night]

my joystick is glitching 🤔

[storm patrol]

Hay I cannot sign up for another program, and I cannot cancel the Twitter login

[devout glacier]

Does any one know when will crew challenge start

I need to register my crew.

what about bonus challenge

[lofty tinsel]

Which Patch notes? I haven't see this is Reddit

[jade nest]

@lofty tinsel Read the patch notes from #news

[lofty tinsel]

1.3 Means after two months ?

[jade nest]

Yes

[heavy vortex]

no idea

[jade nest]

The current update is for 1.2 @lofty tinsel

[lofty tinsel]

Thx

[celest plank]

My game keeps automatically turning notch to 50 and I don't see any events anymore

[snow snow]

Can I use gfx tools without be banned?

[storm flume]

Use of unauthorized third-party software or methods, @snow snow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[barren warren]

Hello can anyone tell me when will new metro event begin?

[fleet wolf]

The events disappearing is normal, since there isn't any more until next season/update

[celest plank]

Why does my phone keep turning notch to 50?

[fleet wolf]

No idea. However, I know if you close PUBG while it's at the start/loading screen, it can reset some settings
(For me it's graphical settings)

[compact tide]

Wtf

Why is pubg matcmaking so slow now

[sharp violet]

Hello, why i have lost my crew suddenly? and there isnt any crew option

[fleet wolf]

I heard they said they were doing some maintenance/changes to crew, so it will be unavailable for maybe a day or two (or until the update is out)

[sharp violet]

ok ✅

[tacit night]

When will a new season of metro begin ?

[fleet wolf]

When the new update is out (approximately January 12th UTC)

[dire ocean]

After each replenishment, uc is taken away

[jovial musk]

my account has been blocked for no reason. Is there anyone to help?

[polar marsh]

@jovial musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark tiger]

Hey

[dire ocean]

Please help for a month now

[stark tiger]

Is this is an official server for pubgm or fan server?

[mortal apex]

Please refer in #news 1.2 Patch Notes.

This is the official Pubg Mobile server here on Discord,the only one@stark tiger.

[stark tiger]

So um.. I'm an emulator player and i sometimes freeze in game and the emulator crashs, If i download the chinese version.. Do i get banned?

[mortal apex]

Please type .emulator in #481204134859505684 to get the Emulator role,in order to receive support and access to Emulator channels.

[terse gyro]

Bro anyone here? I need help. My 3rd email login has been compromised

Can we transfer pubg global account to pubg Vietnam?

[finite bloom]

Anyone help him about his issues

I dowwwno why he’s cryin in my dm

[spring zephyr]

@finite bloom Please tell that user to explain his issue in this channel.

[spring zephyr]

You should contact in-game customer service regarding this, only they can help you with this.

[spring zephyr]

Unfortunately, you can't.

[finite bloom]

He said he got muted in this server

[fleet wolf]

Maybe it was one of those guys trying to scam people in DMs lol

[fleet wolf]

Oh

[night cloak]

I downloaded pubg mobile korea to emulator but mouse um does not turn. It does not rotate 360 ​​degrees.

[spring zephyr]

@finite bloom Oh, I think he already got the answer. You can ignore that person. :)

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[finite bloom]

Okieee dokieee

[worldly ingot]

I am facing the feature not available glitch in crew.

[clear condor]

My account was hacked by someone

And he was using my account,

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @clear condor.

[clear condor]

They didn't answer me

[spring zephyr]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0.

@night cloak Feel free to send your feedbacks in #old.

[clear condor]

Please help me to get back my account

[spring zephyr]

@clear condor You need to contact in-game customer service for account related issues. Wait patiently for their response.

[clear condor]

They didn't answer me perfectly

[oak fern]

May I know the global version email?

[spring zephyr]

[e-mail], only for general inquiries.

[weary forum]

I cant login to my account

[tight oar]

Good Morning

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tight oar. Remember to read through #faq before asking questions in the support channels.

[spring zephyr]

@weary forum Are you sure that your internet is working properly?

[weary forum]

Yeah

[tight oar]

I need help to my account

Talk spanish here?

[weary forum]

It needs vpn and if the vpn closed it appears again

[tight oar]

@storm flume I have a problem with UC... can you help me? 🙏🏾

[weary forum]

So what is the problem ?? @spring zephyr

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tight oar.

[clear spindle]

Try doing a routine repair, @weary forum and then use DNS for logging in.

[weary forum]

Ok @clear spindle

[tight oar]

@storm flume i try to contact they, but he don’t give me a answer ☹️

I've been trying to communicate with them for a week

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tight oar.

[tight oar]

@storm flume i will try

[onyx dagger]

Alright then.

[weary forum]

@clear spindle same problem

[ionic crown]

@night cloak

[night cloak]

oh be

ingilizcem yok ne anlatcaz bilmiyorum

[onyx dagger]

English please, @night cloak.

[night cloak]

@onyx dagger My pubg mobile account is linked to gmaile and my gmail account is blocked my pubg mobile account is left in my gmail account I cannot enter my pubg mobile account

please help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[shadow venture]

I need help how to unlink 3rd Link option cause can't remember gamil id

[pallid dragon]

Whats going on here

5115058139
Samsung A51
Verizon FI-OS/Wi-Fi
United States

I'm not having internet issues because I'm on call rn and I'm on Discord sending this
(just copy pasting from #old )

[night cloak]

@onyx dagger I did not understand

[mortal apex]

Hello! U can try to contact the Customer Service in-game.

[onyx dagger]

You may refer to #faq 2.8, @night cloak.

Click on -> #faq , and check for the subpoint 2.8

[night cloak]

@onyx dagger 2.8 bottom point, what a sorry I don't have english bro

[ionic crown]

Hi, my position is a bit long, I don't want to pollute the conversation, I wonder if I can write to you from dm @onyx dagger

[night cloak]

@onyx dagger I miss my account so please help me

@onyx dagger

[neon sleet]

Hi where the manager?

[onyx dagger]

My DMs are open.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neon sleet. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance, @night cloak.

[night cloak]

How can I recover my deleted game account @onyx dagger

[neon sleet]

Translation results
I did not lose the contact account, I have the email and it is working

[neon sleet]

I did not lose the contact account, I have the email and it is working

[verbal vessel]

midasbuy is secure place to buy uc

[tardy furnace]

Is there any way of getting my guest account back, after i uninstalled and then reinstalled pubg mobile on my phone?

I uninstalled it to fix a loading problem but i did not link my account with any social media...

[fast girder]

My account says no reason. How do I get it back?

[main lake]

Hello sir..

[sour talon]

Hello and I want to ask again about pubgm client right now are okay or what? Bcuz having issue of tutorial glitch with crew glitch

[fervent patio]

What happened to the crew? Why disappeared

[night cloak]

@onyx dagger hello can I ask about somthing to save time for everyone I want to change Mail Linked to my account is that possible

[neon sleet]

Where’s the manager????

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0
It's not a glitch

[sour talon]

And the tutorial? It always happening frequently inside the room and inside the classic too

[main lake]

Hello sir I submitted the game exp form for two time after 1 months ago bt not got response and email from their end..for pubg mobile beta acess

[sour talon]

Okok

[jade nest]

You can report that bug in #old
Hopefully it will get fixed in mext update@sour talon

[jade nest]

Not everyone gets selected for beta.Its luck based

[sour talon]

I did report it to bugs

[spiral berry]

Why got all Crews deleted?

[jade nest]

@spiral berry The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0

[fleet wolf]

Happening to everyone, myself and one of my friends. Should be fixed after the update

[main lake]

Can I submitted form many times?

[rugged atlas]

When will new update come??

[spiral berry]

@jade nest thank you, but can I after the update in my old crew?

[sour talon]

Can we get an update fast as we could like tomorrow or maybe on wednesday

[jade nest]

@spiral berry No info about that.But I don't think that you will get Removed from your crew

[night cloak]

updates coming tomorrow

sa

[main lake]

@jade nest

[sour talon]

Hopefully they can fix the tutorial glitch

[small basin]

Selamın Aleyküm

[jade nest]

Keep an eye on playstore or appstore tomorrow after 00:00 utc for new update.1.2.0

[blazing kestrel]

I believe someone tried stealing my account, and now I cannot play due to it “being logged in with a newer version”. They tried logging in through my Facebook & Twitter. Can I report the account that tried to steal my information? Also, I contacted in game support, but is there a way to accelerate the process of me getting my account back? Thanks.

[sour talon]

Got it...will updated on asia time

[night cloak]

@small basin knk şimdi derdini googlede çeviriye yaz sonra @onyx dagger aha bu adamı etiketle cevap verir bana bu yardım etti

[sour talon]

Playing on custom room also didnt felt comfortable to play with

[jade nest]

Submitting once is enough.If there is space for beta program then you might be lucky enough to get Beta server access

[storm flume]

Please do not use languages other than English, @sour talon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sour talon]

It wasn't me

[rugged atlas]

When will crew challenge registration begin?

[jade nest]

@main lake if you just want to play beta then Go to
Event-Recommende-Test Server
Generate a code And Follow the instructions

[small basin]

Tamam Knka

[jade nest]

The Crew feature will be upgraded and is under maintenance. It is expected to return in v1.3.0