#questions
1 messages · Page 1195 of 1
Server change is full of bug
I didnt get any warning while i was playing europe custom room now i cant play game at smooth ping
In terms of gameplay, there is no difference. The only difference will be the events as they are based on your region, and the Korean client events differ from that of the global English version of PUBG MOBILE.
Please post your issue in #old with your numeric user identification, @bleak crescent.
You will have to wait for your server selection cooldown to end.
Yo if i report someone for teaming and they get banned or what they will get i will be granted the ban pan reward thingy?
I was wrongfully banned .
Who I can talk to regarding this ?
@uncut mantle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Dear pubg team, recently I have recevied a message "Your account will be banned for violating regulations unlocks on 18-12-2030
then it's showing account disabled. but I had not done any violence against pubg guideline please return my account.
ID- 5311566760
Nickname- AE丨امـَل
Btw also how much time a report needs to be proccesed and all that?
A in game report
@distant mason:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
No ETA. The team get to it when they can.
But why no respons after idk 4 months or so
I had multiple peeps teaming in solo and duo ruining my fun and getting me downgrated from my rank and nothing happend to them
Could it be possible that time duration for ICICLE-MINI14 SPIN extends for few more days. I mean this will help alot if pubgm extends it til feb 10 or more , that will be much appreciated.
Least possible for that to happen yet feel free to post in #old
sure and thanks
@polar marsh After 12-Jan update, is the metro cash all reset to zero? @blazing finch
guys I have a problem, I'm from orange, so I live in Iran, BUT , before this , I only able to enter game with D.N.S or VPN , but now , d.n.s dosen't working on pubg anymore and VPN has risk of ban , so I have to say "good bye pubg"? this is same for PC pubg
@polar marsh After 12-Jan update, is the metro cash all reset to zero? @blazing finch
Done
We don't provide support for PC version @crisp steppe. Infact, we don't provide support for any version other then Global English version of PUBG MOBILE
Fix the game too many hackers and i mean it i dropped 3 stars in 5/6 matches
Report or not nothing helps game is really messed up
Please use #old, @night cloak.
What can I help you with, @balmy trellis?
English only.
okay , @vagrant tulip , @normal fulcrum , looks u both dont get my problem, it's an error, (restricted area) , before this problem, I would use cloud flare DNS to avoid this error and playing game , (I didn't used VPN before cuz I knew chance of ban) , but now , my problem is even with VPN or DNS, I cant enter game and I see restricted area error, what's the problem
Is the game banned in your country @Arash#4979?
so , babay pubg mobile?
answer should be yes or no man
I know that
okay , thanks , then.... CALL OF DUTY MOBILE TIME!!!!!!!!!
just when game got unbàñńè..ď here , DM me , or say it in a channel
In this case @crisp steppe, we cannot provide any support. All I can say is try a different dns
When does season 17 start?
Not receive otp i need help
every pubg season take 6 months.
6 or 2??
2
but thts true
This is why i simply use Facebook to login I'm sorry bro
how
i think it funtion is in globle version'
Thanks
@noble lagoon i have only email link my fb account hacker 😭😭
@vagrant tulip thanks for helping and sorry 😩
ok sorry
@vagrant tulip not working. 😩
@vagrant tulip no bro
😫
Bro please fix my problem
I try to LOGIN my pubg ACCOUNT but otp not receive. 😩😩😭😭
Can someone help, my gyro is inverted and looks the opposite direction I face
i am banned i dont understand why?
@minor obsidian:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Is there any way i can change my acc email for a new one? #questions
I don't receive verify code via email can you help me?
in game help there is only a bot, there isn't real customer support
My PUBG Mobile account is linked to Twitter and Facebook, and my twitter account is hacked. I have access to Facebook account, but hacked is trying to unlink my Facebook account... Please help
Oh. Well, that's nice, then!
anyone can help me???
Why does pubg mobile keep crashing??
@night cloak no but does ur gyro become inverted
Not even the point lol
@vagrant tulip do you know how I can fix my inverted gyro?
Just tilt your phone up and down
Did that but they said it may take 60days to unlink account..
I already repaired twice and it’s still like that, I also deleted and redownloaded
My pubg always lag lol
What if hacker do something to my account, if he uses hacks and gets banned? Is there anyway we can expedit the process... Or atleast disable login for few days
@vagrant tulip of course I did
Please help me , I don’t know how to solve this problem , on my brother account we can easily get rest password code in same way as email , but when i want to try it on my own account I can’t, just give me this letter (please wait before taking this action again) and I don’t what this writing means , please if you can recover my account if you not can give me support email because that’s was necessary for me
My email (aihanduhoki4@gmail.com)
My device ( iphone se gen 2 )
And im from iraq
@vagrant tulip it seems it's not only me who is facing verification code issue
@left bear yeah me too since yesterday, I don't get verification code
I am facing a unique problem .
I can not send popularity to my friend . It says that he has blocked me so you can't send popularity.
But actually he hasn't blocked me.
even we are showing in each other's game friend list. We can play together we can chat in game . We have synergy more than 1000 .
He can send me popularity. But I can not send him . When I try to send ( even likes after completing a game ) it shows that he has blocked you so you can't send popularity.
And also I tried to talk to in game customer services so many times but they never understood my problem .
And then I talk about this thing to many people then I get to know that this bugs happens when we blocked someone and than unblock them .
Please try to solve it.
My character id. = 5281758620
His character id = 551246559
My id was hacked by someone
And he attached his twitter account with the id now I need to unlink his twitter id
Can anyone help?
Hello @signal radish, u have to contact the customer service in-game for further assistance.
Hello
I try to change my link email password but pubg still cannot send me verification code to my email
I try many times from yesterday
Same problem
hello my pubg acc got hacked by someone that is using gplay and i need to wait 20d to unlink him so can tencent help me to force unlink this guy with the GP account
ID : 5351451585
You need to wait for 20 Days, @versed horizon.
Someone hacked my account and added Twitter to it, how do I remove Twitter while I do not know the account from the ground up
@onyx dagger
Please contact the customer service via the in-game settings for further assistance, @hard mica.
Hello my server change time left is 59 days but can i switch back the server in beginning of the next season.
WOW
How many days will change seasons?
does anyone know how long the season lasts?
S17 starts on 19th January. @night cloak @wind glacier
But 61 days,if u are asking how long it lasts.
OK thanks
You are welcome!
Hello
Hello im having touch issue problem in my crouch button while firing
@dry fox What's up?
@mortal apex so bad🤧😭😭
pleas 1 admin go to general voic
What is your issue?
They're not replying
I have mistakenly change my server..i want to go back to my Asia server 🥺🥺
@vagrant forum pleas come to general vc
Please wait for the response. They receive a lot of support requests,daily. I'm sure they will help you!
Im an Asian server girl player ..help me i was soo near to conqueror🥺😭😭😭
@dry fox I'm sorry to hear it. U have to wait for the cooldown.
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
@dry fox I'm really sorry,u have to wait patiently.
Hello, I ran into a problem, I can't log in to my account via email, I just don't get the verification code, please help. What should I do?
Nothing
Yes
But I chose only “usual fix”
Can anyone help me please?
@unique dew Many people have the same issue, I think it's their issue in their mail server
Can you please report the issue in #old with more details and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
@left bear @unique dew
My account has been hacked...i can play it but while playing it shows me logged in from another location...i changed password nd tried everything...but still hacker has access to my account... please anyone help
@sick shale Ok
@quasi bay Check your social media accounts, here are some steps on how to secure them:
#news message
Okh
@sick shale But I can’t tell you my ID, because I can’t enter in my account
I will check
@unique dew Get it from another account...find a way
Ok
Oh ty
Hello, I am currently having a problem with my microphone, the application takes into account the microphone of my tablet but not that of my airpods, the sound comes out of the earphones but the active microphone is that of the tablet
@night cloak Is it a problem with the game?
yes only with the game, as soon as I plug into the jack the problem is solved but I have to do it every time
Contacted apple support, the problem does not come from home
Hello Can anyone please help me is there any way to cancel the email linked, I want to unlink my mail from Pubg I have the mail and everything is that possible ??
AXETRON?
sorry what is that mean ?
@uneven pumice What's this page?
Please contact the customer service via the in-game settings for further assistance, @night cloak.
This is the page to apply for pubg mobile official tournament license and tournament room card
@uneven pumice Where are you from?
@sick shale Bangladesh
But it is also showing in other countries like nepal, pakistan etc
Try again later
can anyone help? how to change server? it has been changed by glitch
please Use #emulator-support For emulator related Queries If you Dont have Emulator role Type .emulator in #481204134859505684
Can you Tell How did it happened?
someone invited me in room and then i exit the room and my server was changed about a month ago
will it help?
The Developers may find it and it will get fixed
Hello I have a question
hello, what if i changed the server by accident?
What do you mean by accident?
We are unable to provide assistance if you do not ask a question or state a problem, @frigid depot. Remember to read through #faq before asking questions in the support channels.
I went to a stranger's lobby and my server changed
Can you elaborate?
Hello I found a hacker in my match how I ban this
Hello, @viscid valley!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Why does my phone overheating ?
How can I change the language of the voice chat to another one ? It changes the letter but not the voice
How to get pubg partner title 🥺
my account was hacked earlier, and when I returned access to it and everything returned to normal, I noticed that the server was changed on my account
I urgently need to change the server, otherwise I will not be able to pump my rank
This title can no longer be acquired
@sweet sparrow We can't do anything, Protect your account, it's your responsibility
I have the video of hacker
5332739798 i switched my server by mistcae pls help me?
Hello, @viscid valley!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
You have to wait 60 days
@sick shale How long Does it takes to Verify and remove YT channels with Hacking Content cz i have reported more than 60 yesterday
Is this dbs rare?
No ETA, @night cloak It depends on the team, there are thousands of videos to review and you're not the only one who's reporting.
ok thank you
Rebel? Is an refind dbs rare?
@sick shale
It's a good item, Yes, You may ask other players in #pubg-mobile
Alright
Can I communicate with a supporter who speaks Arabic please?
@sharp estuary You may join MENA server, refer to subpoint 3.1 in #735483472432594994 for regional communities
Hello: I have a question Does using any emulator other than the game loop cause the arithmetic band?
Dear PUBG Mobile team
I ran into a problem. My PUBG MOBILE account is linked to my mail (mail), I go to the confirmation code, usually it always comes, but this time it did not come, I tried everything, reloaded the game, rebooted the device, reloaded Wi-Fi, even deleted the game, but the verification code never came. I tried to solve this problem for 3 hours, but nothing worked. I am so worried about my account, because it is very dear to me. I hope you will help me.
My ID: 577645751
My device: IPad 5
Wi-Fi
My country: Russia
<@&481161015728406538> I want to unlinking the email to my account because it was stolen
Please, help me, it is really important((
Please contact the in game customer service, @sharp estuary Moderator role mention is only for this server emergency.
The feature is in beta so you may face some issues, meanwhile use the other social media login method or wait for a day and try again.
I don't want to talk to a robot. I want someone to chat with to solve my problem@clear spindle
@blissful sequoia Only Gameloop is recommended. http://gameloop.com/
How to solve pubg playing time automatically restart problem
@clear spindle thank you very much, You are my savior
Only they could help you, You may start a conversation like this and state it's email linked got hacked.
Your device?
Samsung
@clear spindle Hello. Can I write to you tomorrow if I can't log in to my account by mail again?
That's the brand. Please let us know the device name
How do I send him the oldest payment receipt @clear spindle
If you have linked it with a social media account, then it's better to login via that.
In form of a screenshot.
No, only mail(
Give it a day and check.
Thank you)
How can I switch back to Asia Server?
How can I keep his receipt from two years ago ... You are for the impossible
You can't @hardy surge. You need to wait 60 days to change your server
Bro is there any Vehicle skin in the upcoming season 17 royal pass rewards
No updates on that yet @indigo stump. You can check in-game when Royal Pass season 17 starts
Don't you know about it
We don't have any updates regarding that @indigo stump
But why did you remove UAZ Skin from season 14 rewards
You can check it via the payment section in your respective app store or mail, @sharp estuary.
It has been answered in #news you can go through the channel and find it out.
@clear spindle Second: I cannot send pictures in this conversation
You can upload the image in https://imgur.com/ and send the link.
Okay
Okay. Thanks
You're welcome.
Samsung a1
That sounds like an incomplete name. Please confirm, do you mean by Samsung A01 or some other model?
@woven jackal:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can i get a advance room card instead of custom room card
Galaxy Tab A
There's a whole series of Galaxy Tab A. Can you tell the exact model you have? You can check in device settings if you're unsure about it
You got banned @ivory perch?
Yes about setting you want model number
Just the device model will do. There are 6 models of Tab A. Which one do you have?
What was banned for?
@ivory perch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Model no screenshot
That's Galaxy Tab 10.1. Is it LTE or Wifi?
That's a 3gb device if I'm not wrong @candid ibex
Correct
Correct
My pubg account was linked to my facebook profile, but now that facebook account has been deleted and my pubg account is gone. Is there any chance to get it back?
I mean the pubg account is there but i cant log in
It says faceebook profile doesnt exists
when did you Delete Your Facebook account?
Correct
Did you completely delete the Facebook account?
He was asking for me
I didnt delete my facebook account
Do you still have Facebook installed on your device?
I was inactive both on facebook and pubg for a while and when i got back i couldnt get access to my original account so i created another one with a different email, after a while i tried again and got the original account back (not sure how), now both my facebook accounts are merged into one (both emails link to one facebook)
Hi: I have a question Does the new iPad header on the emulator cause the band for the account?
Unlink the new one that you created and check if that works
Ive tried that
I cant get access to the facebook account that my original pubg account was linked to
I searched the account and it says it still exists, but the email wont link to it and when i try it it links to another account
It is best to play on device with atleast 4gb or higher ram
You can now access #emulator-chat and #emulator-support, @blissful sequoia. Revert this at any time by sending .emulator in #481204134859505684.
hello, are we gonna lose the metro cash when the new chapter will come out ?
yes
ok thanks @night cloak
It is totally random
My I'd 5214808935
PUBG name 15xphoenix
Plz review it and give me back
Matchmaking Depends on Tier Not KD
Don't play with randoms, play with friends or change your match making options. @quiet oar
what happened?
Is there any other way to get the account back?
Try Contacting Customer service
@unborn lark where are you from
@sharp estuary why does that matter
Alright
@unborn lark ok np
Is there anyone else i can contact?
Only customer service deals with account related issues @unborn lark
Make sure to use matchmaking settings to improve matchmaking. Matchmaking is done according to player availability in your region
@night cloak i didnt find my answer there though
@sharp estuary Is there anything you need help with?
May I know what's the issue @unborn lark?
Let me copy what i said
I was inactive both on facebook and pubg for a while and when i got back i couldnt get access to my original account so i created another one with a different email, after a while i tried again and got the original account back (not sure how), now both my facebook accounts are merged into one (both emails link to one facebook)
I searched the facebook account and it says it still exists, but the email wont link to it and when i try it it links to another account (to the account i used to create the new pubg acc)
If thats somewhat understandable
Understood. But what's your concern?
I want my original account back
Can you explain the line "both my facebook accounts are merged into one"?
The emails that i had for each of them
Both those emails now link to only one facebook account
To the new facebook account?
Yeah
That looks like an concern with Facebook. You can contact their support on the concern @unborn lark
Hello supporters
Then please don't chat here and move to #chat
I need help regarding my account
Alright ill try that
Ok
We are unable to provide assistance if you do not ask a question or state a problem, @obsidian marten. Remember to read through #faq before asking questions in the support channels.
I was inactive from my pubgm global account , when I again tried to open my account I can see that someone has hacked my account and he/she added their email( Device linked ) and now I am unable to access my account, please help me with the information that needs to follow to retrieve my account
Please contact the customer service via the in-game settings for further assistance, @obsidian marten.
I tried all the possible ways , as they are asking the payment which is done on that account and I don't have any documents, just have the current id and information which is linked in that account
I am getting matched with cheating player ,atleast 6-7 cheater in a match I literally very mad while getting killed by cheater. I play on phoniex os please find a way to wipe all the cheaters and bring a fair gaming environment
You need to provide the needed information, @obsidian marten That's the only way to prove that the account is yours.
@stuck charm Use Gameloop, that's the official emulator.
Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this
@hidden sable:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this
@golden belfry:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Yeah I used gameloop but it lags a lot in my pc literally i am getting fps less than 20
My Friend’s account got hacked by someone is there a way he can get it back..This person was asking him to sign up for a tournament and when he did, the person took his account. The person was trying to scam me also. Is there a way he can get the account back
Please contact the customer service via the in-game settings for further assistance, @night cloak.
how to unlink email?
Is there any way to report cheating players here,the in game report system actually do nothing
http://cheater-report.pubgm.cc/
You can report in this link @stuck charm
Please contact the customer service via the in-game settings for further assistance, @grave lichen.
Ok thanks I have more than 20+ noted I'd of cheaters
you can report all of them there if its verified that they are cheating they will be given punishments
hello friends can any support help me out? i am trying to change password of my third link but it won't send confirmation code to my gmail anyone know solution ?
Hello friends can any support help me pls someone have stolen my account what schould i do ?
what can i do about it, i have the latest version of the game
@quasi meadow Can you report the issue in #old with more detaild and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
You need to contact customer service to solve this issue.
Please contact the customer service via the in-game settings for further assistance, @mint topaz.
Hello, I'm Turkish, I will try to help with English language. Account will be banned for 1 week.
There is nothing about stolens accounts i have try
Do you have access to your account from 2nd login method, @mint topaz?
Hello
I have both of them but he stol both of them and change password and i have like An invoice for in-game purchases but idont know with who can i talk about it and send it
anyone know which country gives the best ping in eu server?
Sweden
@mint topaz You need to recover your social media account that is linked to your game account, If you don't have access to any of the login method then PUBG MOBILE is unable to assist you, refer to subpoint 2.8 in #faq for further information, you can also contact customer service for further assistance and instructions. We (Moderators) can't help with account related issues.
We are unable to provide assistance if you do not ask a question or state a problem, @hearty skiff. Remember to read through #faq before asking questions in the support channels.
restric area error code??? i cant enter to game
My activation code doesn't work for the test server. I've tried everything.
Hello sir, why I got suspended...
@tiny barn:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello sir
Hello....why pung account is getting banned without using any violations
@warped niche:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
This person is the one that hacked my Friend’s account-proxy.. and he was asking me for my number
Is there a solution in crouch touch issues?
This is unfair. I play with group in my clan and they banned me twice in same time.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please contact the customer service via the in-game settings for further assistance, @bitter lodge.
Can i get a advance room card instead of custom room card
I forgot my password I request new password but code not coming to mail
@glossy sable
Like i m getting unlimited room card in rp
Can i get a advance room card instead of that
The parachute event in which we can get permanent parachute will expire tommorrow or day after tommorrow?
@night cloak
@thorny palm no you cant they can only be purcashed with uc
Read please
Oo
Can i get my account back
My fb account was hacked and my profile was only connected with fb
Can i get my account back??
I dont know contact senior staff
You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @simple orbit.
Please refer to subpoint 2.8 in #faq for further information, @thorny palm.
Please try again later.
Is vpn a 3rd party
Please refer to subpoint
2.8in #faq for further information, @thorny palm.
You’ll need to gain access back to your Facebook, @thorny palm. Kindly refer to the subpoint given and contact Facebook support for further assistance.
Hello, third mail verification code is not coming, what's the problem? Does any have any update regarding this?
Is vpn 3rd party app
This is third time I am getting this while logging I can fix it by clearing safari cookies but it keeps happening wtf
What should i do
I don't wanna be banned for that
I worked hard on my email
Please help
Please contact the customer service via the in-game settings for further assistance, @sleek violet.
Hello
My nephew was banned, he played absolutely fair, what should I do?
@dense kernel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@sleek violet can you look in private
@night cloak I can help you please come special
VPN usage is not reccomended.
I did not use 3rd party software but I was banned for 10 years. Is there anyone who can help?
@pure palm:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
i need help with something, i want to log in with gmail but confirmation mail never comes
if someone help me pls ping
How change server before 60 days its importance for me
@grizzled sparrow Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
@hard kelp You can't
wifi? how
@sick shale what
My account got banned by mistake. I want to review it and solve the problem
@thick saddle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Is the Update pubgm v1.2
Coming on Jan 12 or 17
Its showing Jan 17 Ingame
My pubg I'd was banned I didn't break any rules. double check and unban my account
@rancid forge:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Is Showing Jan 12 in #news
Where in-game? Any screenshot
@sick shale
This is the royal pass, @stray smelt It has nothing to do with the upcoming update
@pale badge:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@sick shale oh okay 👍
Please contact the customer service via the in-game settings for further assistance, @sand schooner.
Hello, I have a question about the gyroscope. Very strong shaking from 3rd person, but everything is fine in the scope. What can be done?
Hello, my account was stolen, one day I could not log in to my account, I had one link on the social network; Facebook, which was hacked and stolen in the same way, I could not restore it. I can provide proof that this is my account. My id is 527470023
Please contact the customer service via the in-game settings for further assistance, @supple swan.
I contacted them, they don't answer me, so I ask you to help me with my problem
Hello, the Facebook account has been hacked and he logged into my account in PUBG and uploaded the version so that I cannot cancel the link Please help me unplug this Facebook link This ID : 5207614798
Hello, the Facebook account has been hacked and he logged into my account in PUBG and uploaded the version so that I cannot cancel the link Please help me unplug this Facebook link This ID : 5207614798
Hello guys since 18Dec , I was talking with Support in-game about my Account, Someone Linked with Me , So Last Days they Said “we just Passed the information to our concerned Team internally And they work on your account “ Ok , I talk with one of them and I tell her , please check My account He Play with Someone Maybe Dirty, Because the account was New and He’s Kills Between 10 to 20 , Unfortunately Now i Just see My account take 10 Years! I Just Want To Know, What I Can do Now? And is this a Fair?
@plain flame:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@celest shadow To explain my problem to you, I was looking for customized rooms in Europe. In view of the small number of rooms available in Europe I looked in the North America if there were more. But the game didn't warn me that this would change the server where I play (no confirmation message. No message informing me that the server could change via the room menu !!).
So I take the liberty to contact you in order to know if it was possible to put me back on the Europe server and this without waiting for the imposed 60 days delay.
I can't play in the North America because of a bad connection. Thank you for your help, it is very important to me.
Ok thank you
@vagrant tulip please give me any solutions to resolve this
I received a 10-year clause, I want to know why
Hello, the Facebook account has been hacked and he logged into my account in PUBG and uploaded the version so that I cannot cancel the link Please help me unplug this Facebook link This ID : 5207614798
@brittle hemlock contact ingame customer support.
@unkempt kestrel try Blocking the Person and unblock again- ask your friend to do the same, this should work.
@storm willow
@brittle hemlock yes? @compact mango
@brittle hemlock all account related issues are handled by customer support ingame.
Please do not use languages other than English, @compact mango. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@jolly totem ?
Where are you from?
????
Yess
hey someone can help me????
Is the game banned in your country?
i dont no
what???
Maybe google is banned from work in Iran?
I joined a custom solo room from the quick match settings and I noticed it was a Europe server so I exited the room right away and that switched me to Europe server from North America. All my rankings are lost it only counts for Europe server where there is so much lag you can barely play a match. Please help fix this bug that switched you server with out any warning. Please help me get back to North America server
ID:5127947957
Phone: samsung s10+
Network: wifi
Country: USA
<@&481161015728406538> Hi! i really need some help here
the ingame support is worthless
yup
@sick shale how to get pubg partner title
i have an acc of mine that someone scammed me out of and now i cant get in because he changed all the information. im still in the email but i need to change password <@&481161015728406538>
@gusty maple Don't mention the moderator role for game inquiries
@gusty maple You need to contact customer service, we can't help with account related issues
This title can no longer be acquired.
I have an issue with touch sensitivity. I got the Oneplus 8T and whenever I touch the screen i have a momentary, small initial lag
@sick shale thanks 👍
its like the first mico-movement isnt registered and then .25seconds later the screen reacts fine
i want to report a scammer and i have proofs
he scammed at least 4 persons
☠️
bro your customer service is dog balls
Hello, @grizzled sparrow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
nono, its an scammer in dm
he promise he can help u to recover ur account
Oh, @grizzled sparrow. Please DM me.
ok
Alright then.
Hi, guys, when the 3-rd Anniversary celebration in Pubg Mobile will be?
March 21
ayo guys
Anyone got any advice for the screen delay issue? I have 0 lag, no frame rate loss. Just a little intitial lag when I look around/aim but not for movement
We are unable to provide assistance if you do not ask a question or state a problem, @sand pecan. Remember to read through #faq before asking questions in the support channels.
Restarting the game should fix the issue, @sage niche.
@onyx dagger I've restared several times. Logged out, uninstall, etc etc
It must either be my phone or pubg game. was hoping someone had a similiar problem
Try increasing the 3rd camera sensitivity, @sage niche.
ok
61245451819 report this account it was stolen from my friend and i have proof of the convo but it is in spanish
Kindly tell him to contact Customer Service in-game, @sand pecan.
he did
Only they can help him with Account related issues.
In #discord, @outer lynx, not here.
Ok
Alright then.
Did they respond?
@sick shale, ok, thanks
nope
Kindly report then in-game. @night cloak
Did
Alright then.
I like his layout
Please avoid going off-topic, @sage niche. You may have unrelated conversations in #chat.
@polar vortex:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello got 10 years ban reason: illegal trade items what this nean
@lament venture:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
:(
Hello my help me. ?
Yes?
Hello my help me ????
?????
Wait
The thief has linked his Twitter account to my account
My email and google play account are connected
Log in through your email or Google Play and unlink that Twitter account.
Additionally, contact the in-game Customer Service so they can help you.
Logging in and canceling with her Twitter account
in-game customer service is not helping real can someone help@glossy sable
I will apply to the human rights court
I do not give my labor to anyone@glossy sable
@night cloak is the scammer @onyx dagger
Scanmer, @gusty maple? What do you mean?
hi pubge I could not run the game because my local network does not support it so is there any risk in using vpn 😫
Same problem
True
Where are you from? @jovial notch
syria
Customer Service exist, @sour acorn.
Contact them, and then wait patiently for their response.
Better don't use any VPN services. @jovial notch
VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @jovial notch.
@onyx cairn can you help me please
I get banned in my account someone try to steal it
@karmic creek:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Sorry, I can't help with that. 
Hello, I had the title of PUBG Partner and it was removed from me, please return the title to me
id:510014500
The title is no longer available.
@onyx dagger he the guy who scammed my avc
Hey i need help i got bullied by 3 teamates and start killing me and laughing at me like stupid people i believed they just make fun of me, but its not fair game so i want to put an action can someone show me the way😭
Thank you rubex i feel bad about it and its really hurting me personally,
Someone pls help me
@rustic tusk Who gave you this title?
Dont worry, @grand hatch. Everything will be alright. 🤗 ❤️
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
It's no longer available.
Hello,
A hacker linked a GooglePlay account to my PUBGM account. He accesses my account, threatens my friends, etc ... I have been contacting online support for 15 days to unlink the Google account, and no response!
I contacted support by email, no response!
Can someone help me here?
It's very urgent
This situation is incredible
Is there a way to recover the title
No
Please stop repeating same questions regarding this title, it's no longer available.
Thanks my friend and very sorry
I don't want a hundredth response from a bot advising me to contact online support, I want help from a human ... I contacted the online support, every day, and no answer
It's crazy, a hacker is using my account and no one who can help me...
Your Device, @tender saddle?
Please contact the customer service via the in-game settings for further assistance, @deep slate.
No option for complaint about Baiji technical support
They unconnected my account by mistake, and I cannot enter the game again and when I try to communicate with them they tell me that they cannot help even though I have submitted all proof of my ownership of the account upon their request.
Saudi
I asked them to cancel the link from Facebook after the hacker reached it, but they canceled the email instead
And may I know what do you mean by Baiji technical support?
Sorry i mean pubg
Su rubex what i can do
And how i can return my account back
They not helping
I paid more than 40.000 usd on my account 😦
And no one help
Oh.
Anyone know a good vpn Indians used during PUBG ban??
Please refer to this channel's pinned messages for further information, @languid rapids:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Do you have the access to your game account, @deep slate?
?
We do not know about that.
@onyx dagger I had the e-mail, but I could not log in because the hacker raised the version, and I told the support about that, but they do not respond quickly, and upon reply they told me that the problem was solved, to find that they canceled the link to the e-mail instead of Facebook
Kindly let them know about it, @deep slate.
@onyx dagger To be fair, I do not know if the hacker raised a request to cancel the linking of the email, or if the technical support did it by mistake, but how do they implement his request without making sure of his ownership of the account?
Ah, apologies for the inconvenience caused, please do let them know about this.
Only they can help you with Account related issues.
@onyx dagger Since the hour the account was hacked, I told them that, but to no avail, no one is helping
Look now what show me
Email is wrong
@onyx dagger How do they ask me for all proof of my ownership of the account and then help the hacker to gain full control over the account Do you think this is fair?
They might have unlinked the wrong account by mistake, or the hacker might have contacted them earlier, @deep slate.
You need to be precise when providing informations and stating your issues to the Customer Service.
@onyx dagger Oh my friend, I raised a lot of requests and waited a lot, I used to have the permission to enter by email and now I do not have anything, they delay in responding and then tell you that we cannot help you if you cannot log in
My friend, I told you that I called them at the same moment and told them that I could not access the account due to the change of version, but they responded after 3 days 🙂
You are lucky. I've been waiting for a response from support for 15 days after my account was hacked
Still no answer
@onyx dagger I explained everything to them since the account was hacked, but there is no one who responds to you. Look at the picture, he tells me that it has been pre-processed and then closes the conversation, how can I discuss?
Hello please help! My account has been banned, and I don’t know the reason, knowing I’m playing fairly
@lucid yarrow:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@onyx dagger
@onyx dagger I uploaded the hacking hour and all the e-mails that I received, and I uploaded a picture of my inability to enter due to changing the e-mail. I also raised the first bill and the last one, as well as the date of the account creation, and also the bill they requested at a certain time, but to no avail, they caused the e-mail link to be canceled and no one helps after that, what I do?
They have already answered for your query, @deep slate. Felt free to state the issue to them.
@onyx dagger Yes, this is the time that they unlinked the email 🙂 by mistake
Can I get some help please
We are unable to provide assistance if you do not ask a question or state a problem, @little geyser. Remember to read through #faq before asking questions in the support channels.
You may state them that, @deep slate.
@onyx dagger I told them, my friend, it was this response after I told them that they canceled the email link in the error
Ok my pubg account is linked to my gmail and when I press go to send a mail with the verification code I don't get anything
@onyx dagger I can't get help from here?
Well, unfortunately, we cannot do much about Account related issues here, on Discord, @deep slate. :(
As the Email link feature is till in the BETA version, there might be issues and delays, @little geyser.
Then that means I can't sign into my account
@onyx dagger thx my friend can u advise me
ياجماعه دلوقتي اكونت بابچي المفروض بيفتح بكود بيوصلي علي الچيميل... ومن الصبح الكود مش راضي يوصل واي رساله بتيجي علي الچيميل عادي ماعاد الكود حد عنده فكره ليه ؟
Please do not use languages other than English, @cyan lantern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
It will take some time, @little geyser.
I'm facing this issue from 2 days
i get no button to shoot only in payload
Well, you need to contact them again, and state them that they unlinked the wrong account, @deep slate. And then, you need to be patient for their response in this regard, as they receive a lot of claims from players in a day and they need to process them all.
Let's hope for the best. ❤️
I see. Kindly report the issue in #old, @little geyser.
A screenshot of the error will be helpful.
Restarting the game should fix the issue.
I'm just not getting the mail for the verification code I can't see what to screenshot :(
I cannot receive the activation code for my account on PUBG
how to posibale
i am not getting snowflakes. does anyone know why?
Thanks my friend, I appreciate this for you
It depends on where you live.
Oh, please do report it with a Detailed description of the issue.
can you be more specific?
You're very welcome, have a nice day. ❤️
I did not understand what is your issue, @clever lake.
@dire orchid Are you talking about this right? Frost Blessing event.
no. iam talking about event with presents. i dont remember name
you got snowflakes when you kill people
and event ends tomorow
@dire orchid Oh i got you. U have to complete these missions,in order to get these snowflakes. I guess you already know.
missions? this is record when and how many you got from games
Yes,exactly. It ends tomorrow.
so, why i am not geting them?
@dire orchid I have no idea. I know that if your rank at the end of a classic match is really high,u will receive lot of these. So,try to play some classics and see what happens.
I did thanks a lot I appreciate you ❤
You're very welcome, @little geyser! ❤️
ok.thanks for your time
You are welcome!🤗
Is your account connected to any other social media besides google play, @dusky pivot ?
No only gmail
You won't be able to open it on iphone then, use android phone to connect a second social media and then you can use it on iphone.
No work in android
My account with Gmail that you can check
Nothing could get that will help some
I m check other phone iPads but no work
Hello, PUBG team. Please help me for my account. My account has been banned for 10 years, but we don't know why. Please solve the problem.
ID: 5612240421
『963』〆ADNAN
@ruby hound:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
why am i getting restrict area error code when logging in even though im not in a banned area?
@short galleon Contact your ISP
this not only happens in my primary network, it does happen on my cellular too
i have to use vpn to gain access to game which makes me scared lmao
I play on training mode. My conection is fine. Everything is fine. But I cant pick up item. I want to start my day with training. But then i cant pick up anything.
Pubg, when are you gonna add the livik shotgun to training mode?
My account banned for no reason
@primal coral:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can someone please help me. someone use my id name as his name with +18 photos. what can I do?
well nothing much except report in game
is 18+ profile photo allowed?
nope.

Sorry, but as Jordy said ypur only option is to report him in-game for such violation.
is it sufficient if I only report or should there be several persons
Your report is sufficient, but having multiple persons reporting him as well is better.
Thanks
No worries, good luck.
@polar marsh
Hello, I wrote in the spring of 2020 that my account was hacked and you didn't answer anything in the game and discord, I received a ban for 10 years for no reason, but officially most likely for the fact that the account had another device, please unlock my account, I invested all my money there and I was hacked by the Turk and specially did everything to
Id: 5101949539
@real geode:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
How could I report a player using cheat?
Hello, @quiet socket!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Hi, I purchased UC with $50 in game but I didn't receive anything, a message popped up asking to restart the game to receive it but nothing happened, I tried to contact them through customer service after 24 hours but I couldn't find a real person, should I move on and forget about it or there might be a solution for this issue?
can anyone give me a link to how contact pubg support?
and how much time someone will reply to my ticket?
Of course not, but check your bank account and make sure the deduction appears in your account and based on this try again with the customer support or google/apple store customer support.
You can only contact in-game customer support, even if you do not have access, you should be able to reach out them through the login interface. Rather than pressing on the log in button, press on help in the top right.
What do really pubg mobile for anti cheat system in any match some cheaters
Sorry, but i do not get what you mean, can you elaborate please?
I said what do it pubg mobile for anti cheating system?! nothing how can used cheat and playing like hero.
I'll try Google customer service, thanks.
i want a direct email to send my ticket to pubg support iam done with these bot replies
If you sent an email, you will get automatic response as well.
thank you
Hello
How it possible cheaters in any season go strong and pubg anti cheat system weak .
Hello, @onyx plover!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Hey @olive dove , I was the only who reported that server change bug. Has there been any update or acknowledgement do you know?
Pubg tame help
lol I do , nothings happens in this season for me even view on my report video .
@night cloak lol
Please do not use languages other than English, @dusky pivot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
I m not spking English
If you made your report, you should wait patiently till you get response.
@night cloak bot will reply to your email that you have to use in game help for a faster and more effective way! 😀
Your videos being unviewed does not mean your reports haven't been looked at.
Hey i got a question for that I need to send a YouTube link is it okay to do that in here?
For what?
In YouTube any view on video can see it , but my videos nothings view cuz I am share it just on private list and working just with share link ,
This does not mean your reports haven't been looked at. Make sure to report the cheaters in-game as well.
I got some strange hits and I wonder what that was and why it happend like I got blood but no actual hit marker
You want to report a bug you mean, then it should be fine.
I dont know if it is a bug that would be the question haha
I do , lol do you want watch my report list , more than as 1000 reports. with video on my youtube channel
Let me see it then
Good job. 👍
That would be the "bug" happens from time to time that's the first time I cought it on camera
I do not see a bug.
U don't see I get blood but no actual hit?

Normaly when I hit someone I get an mark for it haha
@onyx plover you forgot to add to your list YouTubers like Tacaz if you know, he has 6M subscribers and he can kill you with headshot inside the smoke 😀
Please avoid going off-topic, @thorny belfry @night cloak @vital wraith. You may have unrelated conversations in #chat.
Please avoid going off-topic, @onyx plover. You may have unrelated conversations in #chat.
the in game bots are useless
i have a problem with my 3rd link attached to my pubg account which is my email? anyone can help? cause i sent 2 tickets and 0 replies now
my account
had 800 uc, after updating the day there were 300 uc left, who will help me and how could uc disappear from my account
@median ridge Can you translate the message?
@bleak stratus Where did you purchase the UC?
I cannot login via email. It gives the notification on this screen.
Contact customer service from login screen
Why does it say failed login
bought in the game itself, and collected from a subscription prime +
@bleak stratus Check your mailbox and contact customer service
I have already sent 5 letters, no one answers there, they don't care about ordinary players
i have a problem with my 3rd link attached! it never logs in ! or reset my password! iam stucked out of my account and none replying to me????
Please contact the customer service via the in-game settings for further assistance, @night cloak.
the customer service in game are just bots! who can't help
Helooooo! I want to unlink the third login (emaillll)! Help me and assist me, please don't answer "contact customer care" that's what I've been doing since a monthhhh
my 3rd login email is not letting me login ! i type the password and it says you can't login this time and it's the SAME PASSWORD for gmail
We can't help with accounts related issues as well, so please avoid repeating the same question.
Please contact the customer service via the in-game settings for further assistance, @tired finch.
who can help then? the bots in customer service in game?
who keeps repeating the same topics everyday with 0 help and ending the conversation with nothing?
i want to ask, about PMCO. where we know about our team match schedule. And what if the email receive is accidentally deleted? Thank you 🙏🏼
Please use #pmco for PMCO related questions
🙏🏼🙏🏼🙏🏼
Would you be able to ban your account temporarily for 7 days? How is it the fastest way? hackers have already released my uc and opened parety creates
Please contact the customer service via the in-game settings for further assistance, @south pivot.
Is it possible to unlink an email?
@night cloak Email link feature is still in BETA stage so you cant unlink it
How do you unlink?
When willl bonus challenge come in usa server
You can ask it in #chat not here
ok
Help
Yes, @polar vigil?
I have 600 UC in bonus challenge but I can't redeem because it's not available in
Usa
You may wait patiently for the Bonus Challenge to be back. 🤷♂️
I am waiting for 2 months but still not coming
My account take ban 10 years
Any one can help me please 🙏
@urban estuary:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
what should I do.. when in match making it takes many times and not enter in metro royal....
4min!!!!!bt not opening
bt I can enter other match except metro royal
My leader's account got hacked by an Arab, can the pubg officials help?
If my leader can't get it back, atleast ban it so that the hacker can't use it
I lost 30 points because I got kicked from a match. It wouldn’t let me re enter
I want my points back
@tribal crescent This guy is a thief trying to get information from the players who come here for help
Please DM me, @deep slate.
Hello, @toxic breach!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
I cant can u open your dm
My DMs are open. @deep slate
Yes already sent
When will the update be downloaded, which day and hour?
Is the problem solved? Sign in with a newer version in this update?
It'd be interesting and a cool addition if PUBG implemented the tactical sprint like in Warzone
@torpid coral It looks like an internet issue. Could you try to switch between WiFi and mobile data?
Season 17 launching date ?
If it was an internet issue then how is my discord working perfectly fine and my YouTube
Also I have other issues with the game
@torpid coral Game servers require a stable connection, rather than a fast connection. Websites like YouTube or Discord can work without that. But it could be a game issue too. Hence I’m telling you to test it.
For example the m24 sniper in tdm I have to shoot a target directly headshot to kill them
Why do I only see room invites? How do I get it back to normal?
Normally I could shoot them anywhere and kill them with one shot
What’s up with that
I see
Click on global
@torpid coral It depends on different angles of shooting. If there’s any dispersion, they will not die with one shot. And, if they wear a level 3 vest, they won’t be dead. You can try it out with a friend in a custom room.
I did
Could you record a video and share here? Make sure you have less than 30 ping while doing so.
And he was standing right in front of my and I had to shoot him twice to kill
Ok
It's for global chat -.-
I'm looking for groups to join.
Season 17 launching date ?...can any one say me
hmm looks like speed hack to me (i may be wrong) report in game and using the link (http://cheater-report.pubgm.cc/) with a video proof
@tribal crescent It will be available in the late January.
@night cloak
¹?
copy paste
I accidentally changed my server from North America to Europe when I was in rooms, I didn’t get a choice to switch servers it did it by itself, I want to switch back to North America server. My ID is 5575556343
Can you check your recruitment filters by clicking More filters and send a screenshot here?
May I know how did the servers change, @fringe violet?
We were shrinking ranks and I had to quit the game and when I came back my server was changed and I couldn't fix it
should be hacks
So it changed automatically, @fringe violet?
If so, please report the issue in #old, with your in-game ID.
Yes, can you help me on this topic?
You're reporting an issue there, @fringe violet.
ID:5986797013
COUNTRY:TURKEY
DEVİCE:REALME 6İ
WİFİ
I made my server south america and i have to do europe
We were shrinking ranks and I had to quit the game and when I came back my server was changed and I couldn't fix it
hello may i ask if anyone has any knowledge or information concerning the new 'test server' feature. I get the assigned code and download the APK but then it says ' the apps is not installed' : the package seems corrupted.
5249931913
007AlanWalker.
My account is ban for 10 years but I don't know why my account ban for 10 years. Can u please unban my account please.
@hot mulch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, my Twitter account, to which my PUBGM acoount is linked, got suspended for no reason, and Twitter doesn't seem to do anything about it. Is there any way to recover my account, maybe link it to google or email?
Contact Twitter support for further assistance.
Contact Twitter support for further assistance.
@celest shadow
As i said, Twitter doesn't seem to care. Is this the only option?
It is the only option, and Twitter support does care. Here is a support article that may help you with your case, @heavy helm:
https://help.twitter.com/en/managing-your-account/suspended-twitter-accounts
I already been there. But still, thanks!
Sometimes my game stuck at animation display and crate opening animation. Any solution? Bcz i have to restart game after every time game stuck
Hello, @shadow nest!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Is there any way to remove linked email from our PUBGM id ?
You cannot unlink your e-mail and phone number, @hallow lion. This feature may be available in the future.
My pubgm account got hacked /stolen
Any idea how to recover it back please , it is urgent ?
Hello, I am faced with an exciting problem for me. My PUBG MOBILE account is linked to my email, and whenever I requested a verification code (I always go through it), it came to my email. But this time no code comes. I've been trying to solve the problem for a whole day, but I still can't log in. I contacted moderators, but it didn't help.
Please, help me
My account was hacked and hacker linked his 3rd link option to my account now he is also accessing my account but i recovered my first login safely.
@celest shadow
I need help hacker accessing my account when he want
You should contact the customer service in the game for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @autumn sparrow @night cloak.
Can you log into your PUBG MOBILE account via your linked social media accounts instead? The system may be busy to send you a verification code.
Player id lvl requirement for pmco ??? Any one
Your device does not support PUBG MOBILE, @tender saddle. Please download the game on another device instead.
Please use #pmco, @bronze canopy.
I contact to them but they say about pubgm ban in india. What could i do now
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @night cloak.
Now you want to say that i lost my account
You want to say hacker and you play together ?
You may want to refer to my previous message. We are unable to assist you here, @night cloak.
Go and sleep your behaviour is just like a bot.
@celest shadow
A I’ve noticed a game center is linked to my acc which was not mine, I tried to unlink but received notification to wait 21days and suddenly my acc got ban 1day, followed by 3days. I’ve informed pubgm support team to abt this and again my acc got ban of 7days. Now I don’t have access yo my account. Seems hacker unlinked my social acc and given a 7days ban to my acc so I couldn’t login . Now I tried to login it routed me to a new lvl 1 acc. How does it possible ??? Several time I’ve informed pubg even sent 5 email but no response yet
@celest shadow I haven’t got an account associated with social networks, I only have an account associated with mail
Account security is your own responsibility, you should keep them safe at all times and avoid sharing or giving your personal information such as your passwords to third-parties, @night cloak. To acquire further assistance, you will need to contact the in-game customer service as we only deal with client-sided inquiries here, not account related ones. We hope you can at least understand this.
@unique dew does your issue with login via email solved?
You can still recover your account by contacting the customer service in the game. You can start a conversation with them via the Help button on the login screen.
What is a problem?
Everyone is here for some help, but more people are annoyed and sent from here.
@unique dew that you can't receive Verification code
Yes, I can’t
Delet this channel and take a rest
We can't help you as the game is currently not available in India. Thank you for your support and understanding. @night cloak
@unique dew then why you acting like you don't have an issue when I asked you?😀
@night cloak PUBG support is the worst support you will ever see
No need your help. How did you me It's not about you
Because I didn't understand you
@celest shadow since the last 3weeks But no response. i am writing my acc is stolen please unlink game center it is not mine after 2days waiting they reply ( dear player, 3rd party apps and plugins are not allowed in pubg)
I even dont know if my request recheas to an agent or it is always auto reply
Worst bro only bots there
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
@thorny belfry Do you know, how to fix this?
Observation mode does not work. After death, I see a gif and a sound for it for the last couple of seconds after death. TDM starts up and after I run around the map I see nothing, only shooting either my own or someone else's. All objection modes also work poorly. Maybe someone knows how to solve the problem
@unique dew no, I have the same issue as you as many others
Your only solution is to contact them. The customer service receives thousands of support tickets everyday, and if they do not respond to you within a reasonable time span, you should send a message as a kind reminder.
Hello, @stone pawn!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
@thorny belfry You don't get the code in your email either?
@unique dew yes
Hello
You should link at least one social media account to your PUBG MOBILE account, and it would be better to link two. Please try to log in again at a later time.
my pubg id is unable to login its show your account is disable from facebook.....what can i do now?
Do we get a discount in pubg rp pass when buying rank for uc after the 8 week
@celest shadow But I've been waiting all day
Please contact Facebook support, @modern geyser.
@unique dew last time I was able to receive verification code was Friday at afternoon, but after that I don't receive any verification code
Usually like every other seasons, you will be able to purchase the Royale Pass Points Card at a discounted price (UC) at the end of the week, @atomic garden.
Bro need help pubg account hacked
I can't get the code from yesterday
This is my first season so once the last week end we will get a discount is it so
@celest shadow ok and i want to ask one thing also i am playing with random people i did not even khow who they are but there is a hacker in my team and when i get in car he fly that i got ban for 10 years in my old id is this right..... that time i dont khow about discord but i tried to contact pubg support they did not reply me back? please do something for this
@unique dew I spent the whole day yesterday in this chat and I found lot of people reporting the same issue
@celest shadow Sooner or later, will I be able to log in to my account?
Hello, my account has been hacked and stolen, and I cannot access it
They changed all the links, but all the emails I have
Please help me
@unique dew that's why when I saw you in the chat , I asked if you got your issue resolved... 😀
@thorny belfry So we're not the only ones
Teaming up with cheaters is a punishable offense. We cannot help you with account suspensions here, please refer to FAQ 2.12 in #faq for further information.
@thorny belfry Clearly
@celest shadow can i dm u reagrding this? please
If the system is not busy, you should receive the verification code. Keep trying until you can, and when you are logged in, do not forget to link a social media account as it would be much easier to log in that way.
All game-related inquiries can be stated here, @modern geyser.
Please contact the customer service via the in-game settings for further assistance, @obsidian orbit.
Are red pass codes 1 time use for metro mode ?
Please, my account was stolen from helping me to hide
Please my account was stolen from helping me to get it back
They didn't help me with anything
@celest shadow Ok
Guys i accidentally changed my layout, i was trying out ipad the other day and i accidentaly overwrote my current settings. My tdm layout is fine but my classice isnt. Any tips?
@celest shadow ok great now i am saying that it is not my mistake the hacker came to my team i am playing with random teammates and i did not even khow he is hacker simply i just get in car and he fly that i jumped from that car in air i get ban so is it my mistake my rp all skin, money just get lost even my level.... i did not think it is fair for us i claim file for that but no response from your support team it realy hurt a player who spend his time and effort to play legely that is my point please be aware for this issue in future i lost all my progress and rp money☹️
They didn't help me with anything
I need to make some missions and It says that Brothers in Arms is not available yet.
I have proofs and videos that my account is many, even my phone number is part of the registered email
Any one kno if the red pass code for metro mode is a 1 time use or once i habe the code i can open the door every raid ?
I spent close to $ 5,000 on this
One-time use.
I can not reach anything
He changed all links and secret numbers
link .
Google game
I need to make some missions and It says that Brothers in Arms is not available yet, can you help me? Someone?
Do not share your personal data anywhere. Especially not in public chats.
@vagrant tulip see your dm bro i dont want to get mute again
If they helped me, I wouldn't come to