#questions

1 messages · Page 1195 of 1

night cloak
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What's difference with pubgm and pubgm korea

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Question when the next season is comes out can you change your server?

bleak crescent
#

Server change is full of bug

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I didnt get any warning while i was playing europe custom room now i cant play game at smooth ping

celest shadow
#

Please post your issue in #old with your numeric user identification, @bleak crescent.

celest shadow
tranquil haven
#

Yo if i report someone for teaming and they get banned or what they will get i will be granted the ban pan reward thingy?

uncut mantle
#

I was wrongfully banned .
Who I can talk to regarding this ?

polar marshBOT
#

@uncut mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

distant mason
#

Dear pubg team, recently I have recevied a message "Your account will be banned for violating regulations unlocks on 18-12-2030

then it's showing account disabled. but I had not done any violence against pubg guideline please return my account.

ID- 5311566760

Nickname- AE丨امـَل

tranquil haven
polar marshBOT
#

@distant mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
tranquil haven
#

But why no respons after idk 4 months or so
I had multiple peeps teaming in solo and duo ruining my fun and getting me downgrated from my rank and nothing happend to them

night cloak
tawdry radish
#

Could it be possible that time duration for ICICLE-MINI14 SPIN extends for few more days. I mean this will help alot if pubgm extends it til feb 10 or more , that will be much appreciated.

storm willow
wet notch
#

@polar marsh After 12-Jan update, is the metro cash all reset to zero? @blazing finchworriedcatsip

crisp steppe
#

guys I have a problem, I'm from orange, so I live in Iran, BUT , before this , I only able to enter game with D.N.S or VPN , but now , d.n.s dosen't working on pubg anymore and VPN has risk of ban , so I have to say "good bye pubg"? this is same for PC pubg

wet notch
#

@polar marsh After 12-Jan update, is the metro cash all reset to zero? @blazing finchworriedcatsip

normal fulcrum
#

Done

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We don't provide support for PC version @crisp steppe. Infact, we don't provide support for any version other then Global English version of PUBG MOBILE

night cloak
#

Fix the game too many hackers and i mean it i dropped 3 stars in 5/6 matches

Report or not nothing helps game is really messed up

balmy trellis
#

Hello bro

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I need help

night cloak
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Please use #old, @night cloak.

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What can I help you with, @balmy trellis?

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English only.

balmy trellis
#

Okay

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I am try to login in My Account but bro otp not receive

crisp steppe
#

okay , @vagrant tulip , @normal fulcrum , looks u both dont get my problem, it's an error, (restricted area) , before this problem, I would use cloud flare DNS to avoid this error and playing game , (I didn't used VPN before cuz I knew chance of ban) , but now , my problem is even with VPN or DNS, I cant enter game and I see restricted area error, what's the problem

normal fulcrum
#

Is the game banned in your country @Arash#4979?

crisp steppe
#

so , babay pubg mobile?

#

answer should be yes or no man

#

I know that

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okay , thanks , then.... CALL OF DUTY MOBILE TIME!!!!!!!!!

#

just when game got unbàñńè..ď here , DM me , or say it in a channel

normal fulcrum
#

In this case @crisp steppe, we cannot provide any support. All I can say is try a different dns

balmy trellis
noble lagoon
#

When does season 17 start?

balmy trellis
#

Not receive otp i need help

night cloak
noble lagoon
prisma geode
night cloak
#

but thts true

noble lagoon
prisma geode
night cloak
#

i think it funtion is in globle version'

noble lagoon
#

Thanks

balmy trellis
#

@noble lagoon i have only email link my fb account hacker 😭😭

night cloak
#

@vagrant tulip thanks for helping and sorry 😩

prisma geode
#

ok sorry

balmy trellis
#

@vagrant tulip not working. 😩

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@vagrant tulip no bro

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😫

#

Bro please fix my problem

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I try to LOGIN my pubg ACCOUNT but otp not receive. 😩😩😭😭

night cloak
#

Can someone help, my gyro is inverted and looks the opposite direction I face

minor obsidian
#

i am banned i dont understand why?

polar marshBOT
#

@minor obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

abstract anvil
#

Is there any way i can change my acc email for a new one? #questions

left bear
#

I don't receive verify code via email can you help me?

#

in game help there is only a bot, there isn't real customer support

gusty quarry
#

My PUBG Mobile account is linked to Twitter and Facebook, and my twitter account is hacked. I have access to Facebook account, but hacked is trying to unlink my Facebook account... Please help

glossy sable
#

Oh. Well, that's nice, then!

left bear
#

anyone can help me???

night cloak
#

Why does pubg mobile keep crashing??

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@night cloak no but does ur gyro become inverted

night cloak
#

@vagrant tulip do you know how I can fix my inverted gyro?

night cloak
gusty quarry
#

Did that but they said it may take 60days to unlink account..

night cloak
#

I already repaired twice and it’s still like that, I also deleted and redownloaded

compact tide
#

My pubg always lag lol

gusty quarry
#

What if hacker do something to my account, if he uses hacks and gets banned? Is there anyway we can expedit the process... Or atleast disable login for few days

left bear
#

@vagrant tulip of course I did

bold oxide
#

Please help me , I don’t know how to solve this problem , on my brother account we can easily get rest password code in same way as email , but when i want to try it on my own account I can’t, just give me this letter (please wait before taking this action again) and I don’t what this writing means , please if you can recover my account if you not can give me support email because that’s was necessary for me
My email (aihanduhoki4@gmail.com)
My device ( iphone se gen 2 )
And im from iraq

left bear
#

@vagrant tulip it seems it's not only me who is facing verification code issue

thorny belfry
#

@left bear yeah me too since yesterday, I don't get verification code

night cloak
#

Is 120fps option coming to iPad Pro?

unkempt kestrel
#

I am facing a unique problem .
I can not send popularity to my friend . It says that he has blocked me so you can't send popularity.
But actually he hasn't blocked me.
even we are showing in each other's game friend list. We can play together we can chat in game . We have synergy more than 1000 .
He can send me popularity. But I can not send him . When I try to send ( even likes after completing a game ) it shows that he has blocked you so you can't send popularity.

And also I tried to talk to in game customer services so many times but they never understood my problem .

And then I talk about this thing to many people then I get to know that this bugs happens when we blocked someone and than unblock them .
Please try to solve it.

My character id. = 5281758620
His character id = 551246559

signal radish
#

My id was hacked by someone

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And he attached his twitter account with the id now I need to unlink his twitter id

#

Can anyone help?

mortal apex
#

Hello @signal radish, u have to contact the customer service in-game for further assistance.

night cloak
#

Hello
I try to change my link email password but pubg still cannot send me verification code to my email

#

I try many times from yesterday

versed horizon
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hello my pubg acc got hacked by someone that is using gplay and i need to wait 20d to unlink him so can tencent help me to force unlink this guy with the GP account

ID : 5351451585

onyx dagger
#

You need to wait for 20 Days, @versed horizon.

hard mica
#

Someone hacked my account and added Twitter to it, how do I remove Twitter while I do not know the account from the ground up

#

@onyx dagger

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @hard mica.

bleak crescent
#

Hello my server change time left is 59 days but can i switch back the server in beginning of the next season.

#

WOW

night cloak
#

How many days will change seasons?

wind glacier
#

does anyone know how long the season lasts?

mortal apex
#

S17 starts on 19th January. @night cloak @wind glacier

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But 61 days,if u are asking how long it lasts.

wind glacier
#

OK thanks

mortal apex
#

You are welcome!

dry fox
#

Hello

pliant vapor
#

Hello im having touch issue problem in my crouch button while firing

dry fox
#

Anyone i need a small favour

#

@night cloak Pubg team

mortal apex
#

@dry fox What's up?

dry fox
#

@mortal apex so bad🤧😭😭

night cloak
#

pleas 1 admin go to general voic

mortal apex
dry fox
#

I have mistakenly change my server..i want to go back to my Asia server 🥺🥺

night cloak
#

@vagrant forum pleas come to general vc

mortal apex
dry fox
#

Im an Asian server girl player ..help me i was soo near to conqueror🥺😭😭😭

mortal apex
#

@dry fox I'm sorry to hear it. U have to wait for the cooldown.

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

dry fox
#

Please help me 😭😭

#

@mortal apex is it possible that i can change back to my server Asia😞

mortal apex
#

@dry fox I'm really sorry,u have to wait patiently.

unique dew
#

Hello, I ran into a problem, I can't log in to my account via email, I just don't get the verification code, please help. What should I do?

#

Nothing

#

Yes

#

But I chose only “usual fix”

quasi bay
#

Can anyone help me please?

left bear
#

@unique dew Many people have the same issue, I think it's their issue in their mail server

sick shale
#

Can you please report the issue in #old with more details and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

#

@left bear @unique dew

quasi bay
#

My account has been hacked...i can play it but while playing it shows me logged in from another location...i changed password nd tried everything...but still hacker has access to my account... please anyone help

unique dew
#

@sick shale Ok

sick shale
#

@quasi bay Check your social media accounts, here are some steps on how to secure them:
#news message

quasi bay
#

Okh

unique dew
#

@sick shale But I can’t tell you my ID, because I can’t enter in my account

quasi bay
#

I will check

sick shale
#

@unique dew Get it from another account...find a way

unique dew
#

Ok

night cloak
#

Hello, I am currently having a problem with my microphone, the application takes into account the microphone of my tablet but not that of my airpods, the sound comes out of the earphones but the active microphone is that of the tablet

sick shale
#

@night cloak Is it a problem with the game?

night cloak
#

yes only with the game, as soon as I plug into the jack the problem is solved but I have to do it every time

#

Contacted apple support, the problem does not come from home

unique dew
#

@sick shale I sent my message

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What should I do now?

uneven pumice
#

We all are getting thing from a month now

night cloak
#

Hello Can anyone please help me is there any way to cancel the email linked, I want to unlink my mail from Pubg I have the mail and everything is that possible ??

night cloak
sick shale
#

@uneven pumice What's this page?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

uneven pumice
sick shale
#

@uneven pumice Where are you from?

uneven pumice
#

@sick shale Bangladesh

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But it is also showing in other countries like nepal, pakistan etc

sick shale
#

Try again later

uneven pumice
#

From 1 month i am doing this xD

#

@onyx cairn

#

Are you here?

vestal agate
#

can anyone help? how to change server? it has been changed by glitch

night cloak
night cloak
vestal agate
#

someone invited me in room and then i exit the room and my server was changed about a month ago

night cloak
#

It seems like a Bug you can report it in #old

vestal agate
#

will it help?

night cloak
#

The Developers may find it and it will get fixed

frigid depot
#

Hello I have a question

sweet sparrow
#

hello, what if i changed the server by accident?

sick shale
#

What do you mean by accident?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @frigid depot. Remember to read through #faq before asking questions in the support channels.

sweet sparrow
sick shale
#

Can you elaborate?

viscid valley
#

Hello I found a hacker in my match how I ban this

storm flumeBOT
#

Hello, @viscid valley!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

Why does my phone overheating ?

frigid depot
#

How can I change the language of the voice chat to another one ? It changes the letter but not the voice

young hinge
#

How to get pubg partner title 🥺

sweet sparrow
# sick shale Can you elaborate?

my account was hacked earlier, and when I returned access to it and everything returned to normal, I noticed that the server was changed on my account

#

I urgently need to change the server, otherwise I will not be able to pump my rank

night cloak
sick shale
#

@sweet sparrow We can't do anything, Protect your account, it's your responsibility

viscid valley
#

I have the video of hacker

mystic sage
#

5332739798 i switched my server by mistcae pls help me?

storm flumeBOT
#

Hello, @viscid valley!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

@sick shale How long Does it takes to Verify and remove YT channels with Hacking Content cz i have reported more than 60 yesterday

alpine raft
sick shale
#

No ETA, @night cloak It depends on the team, there are thousands of videos to review and you're not the only one who's reporting.

alpine raft
#

Rebel? Is an refind dbs rare?

alpine raft
sick shale
#

It's a good item, Yes, You may ask other players in #pubg-mobile

alpine raft
#

Alright

sharp estuary
#

Can I communicate with a supporter who speaks Arabic please?

sick shale
#

@sharp estuary You may join MENA server, refer to subpoint 3.1 in #735483472432594994 for regional communities

blissful sequoia
#

Hello: I have a question Does using any emulator other than the game loop cause the arithmetic band?

unique dew
#

Dear PUBG Mobile team

I ran into a problem. My PUBG MOBILE account is linked to my mail (mail), I go to the confirmation code, usually it always comes, but this time it did not come, I tried everything, reloaded the game, rebooted the device, reloaded Wi-Fi, even deleted the game, but the verification code never came. I tried to solve this problem for 3 hours, but nothing worked. I am so worried about my account, because it is very dear to me. I hope you will help me.
My ID: 577645751
My device: IPad 5
Wi-Fi
My country: Russia

sharp estuary
#

<@&481161015728406538> I want to unlinking the email to my account because it was stolen

unique dew
#

Please, help me, it is really important((

clear spindle
#

Please contact the in game customer service, @sharp estuary Moderator role mention is only for this server emergency.

clear spindle
sharp estuary
#

I don't want to talk to a robot. I want someone to chat with to solve my problem@clear spindle

clear spindle
candid ibex
#

How to solve pubg playing time automatically restart problem

unique dew
#

@clear spindle thank you very much, You are my savior

clear spindle
normal fulcrum
candid ibex
unique dew
#

@clear spindle Hello. Can I write to you tomorrow if I can't log in to my account by mail again?

normal fulcrum
sharp estuary
#

How do I send him the oldest payment receipt @clear spindle

clear spindle
clear spindle
clear spindle
#

Give it a day and check.

unique dew
#

Thank you)

hardy surge
#

How can I switch back to Asia Server?

sharp estuary
normal fulcrum
#

You can't @hardy surge. You need to wait 60 days to change your server

indigo stump
#

Bro is there any Vehicle skin in the upcoming season 17 royal pass rewards

normal fulcrum
#

No updates on that yet @indigo stump. You can check in-game when Royal Pass season 17 starts

indigo stump
#

Don't you know about it

normal fulcrum
#

We don't have any updates regarding that @indigo stump

indigo stump
#

But why did you remove UAZ Skin from season 14 rewards

clear spindle
#

You can check it via the payment section in your respective app store or mail, @sharp estuary.

clear spindle
sharp estuary
clear spindle
knotty pumice
#

Okay

clear spindle
#

You're welcome.

normal fulcrum
# candid ibex Samsung a1

That sounds like an incomplete name. Please confirm, do you mean by Samsung A01 or some other model?

polar marshBOT
#

@woven jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

thorny palm
#

Can i get a advance room card instead of custom room card

rain wadi
#

Can someone tell me what those return exclusive things mean

normal fulcrum
# candid ibex Galaxy Tab A

There's a whole series of Galaxy Tab A. Can you tell the exact model you have? You can check in device settings if you're unsure about it

ivory perch
#

Help my bro help

normal fulcrum
#

You got banned @ivory perch?

candid ibex
normal fulcrum
ivory perch
#

What was banned for?

polar marshBOT
#

@ivory perch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain wadi
normal fulcrum
#

That's a 3gb device if I'm not wrong @candid ibex

candid ibex
#

Correct

tiny iris
#

My pubg account was linked to my facebook profile, but now that facebook account has been deleted and my pubg account is gone. Is there any chance to get it back?

#

I mean the pubg account is there but i cant log in

rain wadi
#

Re login to facebook

#

And link it to something else

tiny iris
night cloak
rain wadi
unborn lark
#

I didnt delete my facebook account

rain wadi
unborn lark
#

I was inactive both on facebook and pubg for a while and when i got back i couldnt get access to my original account so i created another one with a different email, after a while i tried again and got the original account back (not sure how), now both my facebook accounts are merged into one (both emails link to one facebook)

blissful sequoia
#

Hi: I have a question Does the new iPad header on the emulator cause the band for the account?

rain wadi
unborn lark
#

Ive tried that

#

I cant get access to the facebook account that my original pubg account was linked to

#

I searched the account and it says it still exists, but the email wont link to it and when i try it it links to another account

normal fulcrum
storm flumeBOT
ember wave
#

hello, are we gonna lose the metro cash when the new chapter will come out ?

quiet oar
#

i am deleting pubgm

#

i am so terrified

ember wave
#

ok thanks @night cloak

quiet oar
#

why always me i got team up with kd under 1 players

#

my rank is ace 5 stars

night cloak
quiet oar
#

and super duper incredibly noob

#

damn pissed

#

so wtf

#

huh

past tulip
#

My I'd 5214808935
PUBG name 15xphoenix
Plz review it and give me back

night cloak
#

Matchmaking Depends on Tier Not KD

onyx cairn
#

Don't play with randoms, play with friends or change your match making options. @quiet oar

unborn lark
#

Is there any other way to get the account back?

night cloak
#

Try Contacting Customer service

sharp estuary
#

@unborn lark where are you from

unborn lark
#

@sharp estuary why does that matter

unborn lark
sharp estuary
#

@unborn lark

#

Because I think I saw you before

unborn lark
#

Customer service isnt helping

#

@sharp estuary you havent seen me before dw

sharp estuary
#

@unborn lark ok np

unborn lark
#

Is there anyone else i can contact?

night cloak
#

Only customer service deals with account related issues @unborn lark

normal fulcrum
unborn lark
#

@night cloak i didnt find my answer there though

normal fulcrum
#

@sharp estuary Is there anything you need help with?

#

May I know what's the issue @unborn lark?

unborn lark
#

Let me copy what i said

#

I was inactive both on facebook and pubg for a while and when i got back i couldnt get access to my original account so i created another one with a different email, after a while i tried again and got the original account back (not sure how), now both my facebook accounts are merged into one (both emails link to one facebook)
I searched the facebook account and it says it still exists, but the email wont link to it and when i try it it links to another account (to the account i used to create the new pubg acc)

#

If thats somewhat understandable

normal fulcrum
#

Understood. But what's your concern?

unborn lark
#

I want my original account back

normal fulcrum
#

Can you explain the line "both my facebook accounts are merged into one"?

unborn lark
#

The emails that i had for each of them

#

Both those emails now link to only one facebook account

normal fulcrum
#

To the new facebook account?

unborn lark
#

Yeah

normal fulcrum
#

That looks like an concern with Facebook. You can contact their support on the concern @unborn lark

obsidian marten
#

Hello supporters

normal fulcrum
obsidian marten
#

I need help regarding my account

unborn lark
#

Alright ill try that

sharp estuary
#

Ok

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian marten. Remember to read through #faq before asking questions in the support channels.

obsidian marten
#

I was inactive from my pubgm global account , when I again tried to open my account I can see that someone has hacked my account and he/she added their email( Device linked ) and now I am unable to access my account, please help me with the information that needs to follow to retrieve my account

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @obsidian marten.

obsidian marten
#

I tried all the possible ways , as they are asking the payment which is done on that account and I don't have any documents, just have the current id and information which is linked in that account

stuck charm
#

I am getting matched with cheating player ,atleast 6-7 cheater in a match I literally very mad while getting killed by cheater. I play on phoniex os please find a way to wipe all the cheaters and bring a fair gaming environment

sick shale
#

You need to provide the needed information, @obsidian marten That's the only way to prove that the account is yours.

#

@stuck charm Use Gameloop, that's the official emulator.

hidden sable
#

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this

polar marshBOT
#

@hidden sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

golden belfry
#

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this

polar marshBOT
#

@golden belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stuck charm
#

Yeah I used gameloop but it lags a lot in my pc literally i am getting fps less than 20

night cloak
#

My Friend’s account got hacked by someone is there a way he can get it back..This person was asking him to sign up for a tournament and when he did, the person took his account. The person was trying to scam me also. Is there a way he can get the account back

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

grave lichen
#

how to unlink email?

stuck charm
#

Is there any way to report cheating players here,the in game report system actually do nothing

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @grave lichen.

stuck charm
#

Ok thanks I have more than 20+ noted I'd of cheaters

night cloak
quasi meadow
#

hello friends can any support help me out? i am trying to change password of my third link but it won't send confirmation code to my gmail anyone know solution ?

night cloak
mint topaz
#

Hello friends can any support help me pls someone have stolen my account what schould i do ?

night cloak
#

what can i do about it, i have the latest version of the game

sick shale
#

@quasi meadow Can you report the issue in #old with more detaild and include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

sick shale
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @mint topaz.

cyan turret
#

Hello, I'm Turkish, I will try to help with English language. Account will be banned for 1 week.

mint topaz
sick shale
#

Do you have access to your account from 2nd login method, @mint topaz?

hearty skiff
#

Hello

mint topaz
vagrant lagoon
#

anyone know which country gives the best ping in eu server?

sick shale
#

@mint topaz You need to recover your social media account that is linked to your game account, If you don't have access to any of the login method then PUBG MOBILE is unable to assist you, refer to subpoint 2.8 in #faq for further information, you can also contact customer service for further assistance and instructions. We (Moderators) can't help with account related issues.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @hearty skiff. Remember to read through #faq before asking questions in the support channels.

velvet cipher
#

restric area error code??? i cant enter to game

hoary magnet
#

My activation code doesn't work for the test server. I've tried everything.

main lake
polar marshBOT
#

@tiny barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

main lake
#

Hello sir

warped niche
#

Hello....why pung account is getting banned without using any violations

polar marshBOT
#

@warped niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

This person is the one that hacked my Friend’s account-proxy.. and he was asking me for my number

pliant vapor
#

Is there a solution in crouch touch issues?

night cloak
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bitter lodge
#

Hello any support here please

#

Email password not coming to box

#

@glossy sable

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @bitter lodge.

thorny palm
#

Can i get a advance room card instead of custom room card

bitter lodge
#

I forgot my password I request new password but code not coming to mail

#

@glossy sable

thorny palm
#

Like i m getting unlimited room card in rp

#

Can i get a advance room card instead of that

vivid comet
#

The parachute event in which we can get permanent parachute will expire tommorrow or day after tommorrow?

bitter lodge
#

@night cloak

vivid comet
#

@thorny palm no you cant they can only be purcashed with uc

bitter lodge
#

Read please

thorny palm
#

Oo

#

Can i get my account back

#

My fb account was hacked and my profile was only connected with fb

#

Can i get my account back??

vivid comet
#

I dont know contact senior staff

thorny palm
#

Ok

#

Who is senior??

simple orbit
#

i need exshange 3.8k popularity for 3.8k popularity

#

exchange*

storm flumeBOT
#

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @simple orbit.

#

Please refer to subpoint 2.8 in #faq for further information, @thorny palm.

night cloak
wild pine
#

Is vpn a 3rd party

thorny palm
#

Hell

#

Hello

#

Any senior here i want to recover my account

night cloak
#

Please refer to subpoint 2.8 in #faq for further information, @thorny palm.

You’ll need to gain access back to your Facebook, @thorny palm. Kindly refer to the subpoint given and contact Facebook support for further assistance.

#

Hello, third mail verification code is not coming, what's the problem? Does any have any update regarding this?

wild pine
#

Is vpn 3rd party app

shy arrow
#

bro what can I do????

#

I takes many time bt not start

clear berry
#

This is third time I am getting this while logging I can fix it by clearing safari cookies but it keeps happening wtf

storm flumeBOT
#

Please refer to subpoint 3.19 in #faq for further information, @wild pine.

sleek violet
#

I don't wanna be banned for that
I worked hard on my email
Please help

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @sleek violet.

dense kernel
#

Hello
My nephew was banned, he played absolutely fair, what should I do?

polar marshBOT
#

@dense kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sweet totem
#

@sleek violet can you look in private

hearty skiff
#

@night cloak I can help you please come special

mortal apex
pure palm
#

I did not use 3rd party software but I was banned for 10 years. Is there anyone who can help?

polar marshBOT
#

@pure palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grizzled sparrow
#

i need help with something, i want to log in with gmail but confirmation mail never comes

#

if someone help me pls pingsuspicious

hard kelp
#

How change server before 60 days its importance for me

sick shale
#

@grizzled sparrow Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

#

@hard kelp You can't

grizzled sparrow
#

wifi? how

hard kelp
#

@sick shale what

thick saddle
polar marshBOT
#

@thick saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stray smelt
#

Is the Update pubgm v1.2
Coming on Jan 12 or 17

stray smelt
#

Its showing Jan 17 Ingame

rancid forge
#

My pubg I'd was banned I didn't break any rules. double check and unban my account

polar marshBOT
#

@rancid forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stray smelt
sick shale
#

Where in-game? Any screenshot

stray smelt
#

It shows 17 jan

stray smelt
sick shale
#

This is the royal pass, @stray smelt It has nothing to do with the upcoming update

polar marshBOT
#

@pale badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stray smelt
#

@sick shale oh okay 👍

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @sand schooner.

near agate
#

Hello, I have a question about the gyroscope. Very strong shaking from 3rd person, but everything is fine in the scope. What can be done?

supple swan
#

Hello, my account was stolen, one day I could not log in to my account, I had one link on the social network; Facebook, which was hacked and stolen in the same way, I could not restore it. I can provide proof that this is my account. My id is 527470023

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @supple swan.

supple swan
brittle hemlock
#

Hello, the Facebook account has been hacked and he logged into my account in PUBG and uploaded the version so that I cannot cancel the link Please help me unplug this Facebook link This ID : 5207614798

plain flame
#

Hello guys since 18Dec , I was talking with Support in-game about my Account, Someone Linked with Me , So Last Days they Said “we just Passed the information to our concerned Team internally And they work on your account “ Ok , I talk with one of them and I tell her , please check My account He Play with Someone Maybe Dirty, Because the account was New and He’s Kills Between 10 to 20 , Unfortunately Now i Just see My account take 10 Years! I Just Want To Know, What I Can do Now? And is this a Fair?

polar marshBOT
#

@plain flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tender shuttle
#

@celest shadow To explain my problem to you, I was looking for customized rooms in Europe. In view of the small number of rooms available in Europe I looked in the North America if there were more. But the game didn't warn me that this would change the server where I play (no confirmation message. No message informing me that the server could change via the room menu !!).

So I take the liberty to contact you in order to know if it was possible to put me back on the Europe server and this without waiting for the imposed 60 days delay.

I can't play in the North America because of a bad connection. Thank you for your help, it is very important to me.

storm willow
#

@tender shuttle write in #old

#

Add your char ID region and device info.

tender shuttle
#

Ok thank you

unkempt kestrel
inland siren
#

I received a 10-year clause, I want to know why

brittle hemlock
#

Hello, the Facebook account has been hacked and he logged into my account in PUBG and uploaded the version so that I cannot cancel the link Please help me unplug this Facebook link This ID : 5207614798

storm willow
#

@brittle hemlock contact ingame customer support.

#

@unkempt kestrel try Blocking the Person and unblock again- ask your friend to do the same, this should work.

compact mango
#

need support

#

@storm willow

brittle hemlock
#

@storm willow

storm willow
#

@brittle hemlock yes? @compact mango

#

@brittle hemlock all account related issues are handled by customer support ingame.

storm flumeBOT
#

Please do not use languages other than English, @compact mango. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

compact mango
#

in mena server ?

#

already tagged you , i will write my issue there

jolly totem
#

discord id ?

#

Help

sick shale
#

@jolly totem ?

velvet cipher
#

error code restric area

#

what should i do???

sick shale
#

Where are you from?

velvet cipher
#

iran

#

i play with gameloop

velvet cipher
jolly totem
velvet cipher
#

hey someone can help me????

sick shale
#

Is the game banned in your country?

sage niche
#

It might be banned

#

Is there a google play embargo?

velvet cipher
velvet cipher
sage niche
#

Maybe google is banned from work in Iran?

shadow torrent
#

I joined a custom solo room from the quick match settings and I noticed it was a Europe server so I exited the room right away and that switched me to Europe server from North America. All my rankings are lost it only counts for Europe server where there is so much lag you can barely play a match. Please help fix this bug that switched you server with out any warning. Please help me get back to North America server
ID:5127947957
Phone: samsung s10+
Network: wifi
Country: USA

sick shale
gusty maple
#

<@&481161015728406538> Hi! i really need some help here

#

the ingame support is worthless

sage niche
young hinge
#

@sick shale how to get pubg partner titleJerrylaugh

gusty maple
#

i have an acc of mine that someone scammed me out of and now i cant get in because he changed all the information. im still in the email but i need to change password <@&481161015728406538>

sick shale
#

@gusty maple Don't mention the moderator role for game inquiries

#

@gusty maple You need to contact customer service, we can't help with account related issues

sick shale
sage niche
#

I have an issue with touch sensitivity. I got the Oneplus 8T and whenever I touch the screen i have a momentary, small initial lag

young hinge
#

@sick shale thanks 👍

sage niche
#

its like the first mico-movement isnt registered and then .25seconds later the screen reacts fine

grizzled sparrow
#

i want to report a scammer and i have proofs

#

he scammed at least 4 persons

#

☠️

gusty maple
#

bro your customer service is dog balls

onyx dagger
#

Please do report them in-game, @grizzled sparrow.

#

And if they're a Hacker/Cheater,

storm flumeBOT
#

Hello, @grizzled sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

grizzled sparrow
#

he promise he can help u to recover ur account

onyx dagger
#

Oh, @grizzled sparrow. Please DM me.

grizzled sparrow
#

ok

onyx dagger
#

Alright then.

peak vapor
#

Hi, guys, when the 3-rd Anniversary celebration in Pubg Mobile will be?

sand pecan
#

ayo guys

sage niche
#

Anyone got any advice for the screen delay issue? I have 0 lag, no frame rate loss. Just a little intitial lag when I look around/aim but not for movement

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sand pecan. Remember to read through #faq before asking questions in the support channels.

onyx dagger
#

Restarting the game should fix the issue, @sage niche.

sage niche
#

@onyx dagger I've restared several times. Logged out, uninstall, etc etc

#

It must either be my phone or pubg game. was hoping someone had a similiar problem

onyx dagger
#

Try increasing the 3rd camera sensitivity, @sage niche.

sage niche
#

ok

sand pecan
#

61245451819 report this account it was stolen from my friend and i have proof of the convo but it is in spanish

onyx dagger
#

Kindly tell him to contact Customer Service in-game, @sand pecan.

sand pecan
#

he did

onyx dagger
#

Only they can help him with Account related issues.

outer lynx
#

Ok

onyx dagger
#

Alright then.

onyx dagger
peak vapor
#

@sick shale, ok, thanks

sand pecan
#

nope

night cloak
#

Report them please they killed me took my vest when i droped it

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @sand pecan.

onyx dagger
#

Kindly report then in-game. @night cloak

night cloak
#

Did

onyx dagger
#

Alright then.

sage niche
storm flumeBOT
#

Please avoid going off-topic, @sage niche. You may have unrelated conversations in #chat.

polar vortex
#

Hi

polar marshBOT
#

@polar vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lament venture
#

Hello got 10 years ban reason: illegal trade items what this nean

polar marshBOT
#

@lament venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nimble aspen
#

This game so stuipd

#

And customer service too bad

glossy sable
#

:(

rocky patio
#

Hello my help me. ?

glossy sable
#

Yes?

rocky patio
#

Hello my help me ????

glossy sable
#

?????

rocky patio
#

Wait

#

The thief has linked his Twitter account to my account

#

My email and google play account are connected

glossy sable
#

Log in through your email or Google Play and unlink that Twitter account.

#

Additionally, contact the in-game Customer Service so they can help you.

rocky patio
#

Logging in and canceling with her Twitter account

#

in-game customer service is not helping real can someone help@glossy sable

glossy sable
#

Only they can, unfortunately.

#

Secure your Google accounts.

rocky patio
#

I will apply to the human rights court

#

I do not give my labor to anyone@glossy sable

gusty maple
#

@night cloak is the scammer @onyx dagger

onyx dagger
#

Scanmer, @gusty maple? What do you mean?

jovial notch
#

hi pubge I could not run the game because my local network does not support it so is there any risk in using vpn 😫

sour acorn
sour acorn
onyx cairn
#

Where are you from? @jovial notch

jovial notch
onyx dagger
#

Customer Service exist, @sour acorn.

#

Contact them, and then wait patiently for their response.

onyx cairn
#

Better don't use any VPN services. @jovial notch

onyx dagger
#

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @jovial notch.

karmic creek
#

@onyx cairn can you help me please

#

I get banned in my account someone try to steal it

polar marshBOT
#

@karmic creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx cairn
#

Sorry, I can't help with that. hehehe

rustic tusk
#

Hello, I had the title of PUBG Partner and it was removed from me, please return the title to me

#

id:510014500

onyx cairn
#

The title is no longer available.

gusty maple
#

@onyx dagger he the guy who scammed my avc

grand hatch
#

Hey i need help i got bullied by 3 teamates and start killing me and laughing at me like stupid people i believed they just make fun of me, but its not fair game so i want to put an action can someone show me the way😭

night cloak
#

Why?

onyx dagger
#

Please DM me, @gusty maple.

#

Kindly report them in-game as Grieving, @grand hatch.

rustic tusk
night cloak
grand hatch
#

Thank you rubex i feel bad about it and its really hurting me personally,

night cloak
#

Someone pls help me

sick shale
#

@rustic tusk Who gave you this title?

onyx dagger
#

Dont worry, @grand hatch. Everything will be alright. 🤗 ❤️

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rustic tusk
#

Yes

#

I want to get the title back. Thank you

sick shale
#

It's no longer available.

night cloak
#

Hello,
A hacker linked a GooglePlay account to my PUBGM account. He accesses my account, threatens my friends, etc ... I have been contacting online support for 15 days to unlink the Google account, and no response!
I contacted support by email, no response!
Can someone help me here?

#

It's very urgent

#

This situation is incredible

rustic tusk
#

Is there a way to recover the title

sick shale
#

No

#

Please stop repeating same questions regarding this title, it's no longer available.

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

rustic tusk
#

Thanks my friend and very sorry

night cloak
#

I don't want a hundredth response from a bot advising me to contact online support, I want help from a human ... I contacted the online support, every day, and no answer

#

It's crazy, a hacker is using my account and no one who can help me...

tender saddle
#

How can I fix device support error

deep slate
#

Hello

#

If I have a complaint about pubg technical support, how can I submit it?

tender saddle
#

How can I fix device support error

onyx dagger
#

Your Device, @tender saddle?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @deep slate.

deep slate
#

No option for complaint about Baiji technical support

#

They unconnected my account by mistake, and I cannot enter the game again and when I try to communicate with them they tell me that they cannot help even though I have submitted all proof of my ownership of the account upon their request.

onyx dagger
#

Uh. @deep slate

#

May I know where are you from?

#

I mean the Country.

deep slate
#

Saudi

#

I asked them to cancel the link from Facebook after the hacker reached it, but they canceled the email instead

onyx dagger
#

And may I know what do you mean by Baiji technical support?

deep slate
#

Sorry i mean pubg

#

Su rubex what i can do

#

And how i can return my account back

#

They not helping

#

I paid more than 40.000 usd on my account 😦

#

And no one help

onyx dagger
#

And is it banned at the moment, @deep slate?

#

Or is it Hacked?

deep slate
#

No

#

Hacked

onyx dagger
#

Oh.

languid rapids
#

Anyone know a good vpn Indians used during PUBG ban??

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @languid rapids:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

onyx dagger
#

Do you have the access to your game account, @deep slate?

languid rapids
#

?

onyx dagger
#

We do not know about that.

deep slate
#

@onyx dagger I had the e-mail, but I could not log in because the hacker raised the version, and I told the support about that, but they do not respond quickly, and upon reply they told me that the problem was solved, to find that they canceled the link to the e-mail instead of Facebook

onyx dagger
#

Kindly let them know about it, @deep slate.

deep slate
#

@onyx dagger To be fair, I do not know if the hacker raised a request to cancel the linking of the email, or if the technical support did it by mistake, but how do they implement his request without making sure of his ownership of the account?

onyx dagger
#

Ah, apologies for the inconvenience caused, please do let them know about this.

#

Only they can help you with Account related issues.

deep slate
#

@onyx dagger Since the hour the account was hacked, I told them that, but to no avail, no one is helping

#

Look now what show me

onyx dagger
#

Did they respond?

#

If not, you need to wait patiently.

deep slate
#

@onyx dagger How do they ask me for all proof of my ownership of the account and then help the hacker to gain full control over the account Do you think this is fair?

onyx dagger
#

They might have unlinked the wrong account by mistake, or the hacker might have contacted them earlier, @deep slate.

#

You need to be precise when providing informations and stating your issues to the Customer Service.

deep slate
#

@onyx dagger Oh my friend, I raised a lot of requests and waited a lot, I used to have the permission to enter by email and now I do not have anything, they delay in responding and then tell you that we cannot help you if you cannot log in

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @deep slate.

deep slate
#

My friend, I told you that I called them at the same moment and told them that I could not access the account due to the change of version, but they responded after 3 days 🙂

night cloak
#

You are lucky. I've been waiting for a response from support for 15 days after my account was hacked

#

Still no answer

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

deep slate
#

@onyx dagger I explained everything to them since the account was hacked, but there is no one who responds to you. Look at the picture, he tells me that it has been pre-processed and then closes the conversation, how can I discuss?

lucid yarrow
#

Hello please help! My account has been banned, and I don’t know the reason, knowing I’m playing fairly

polar marshBOT
#

@lucid yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

deep slate
#

@onyx dagger I uploaded the hacking hour and all the e-mails that I received, and I uploaded a picture of my inability to enter due to changing the e-mail. I also raised the first bill and the last one, as well as the date of the account creation, and also the bill they requested at a certain time, but to no avail, they caused the e-mail link to be canceled and no one helps after that, what I do?

onyx dagger
#

They have already answered for your query, @deep slate. Felt free to state the issue to them.

deep slate
#

@onyx dagger Yes, this is the time that they unlinked the email 🙂 by mistake

little geyser
#

Can I get some help please

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @little geyser. Remember to read through #faq before asking questions in the support channels.

onyx dagger
#

You may state them that, @deep slate.

deep slate
#

@onyx dagger I told them, my friend, it was this response after I told them that they canceled the email link in the error

little geyser
#

Ok my pubg account is linked to my gmail and when I press go to send a mail with the verification code I don't get anything

deep slate
#

@onyx dagger I can't get help from here?

onyx dagger
#

Well, unfortunately, we cannot do much about Account related issues here, on Discord, @deep slate. :(

#

As the Email link feature is till in the BETA version, there might be issues and delays, @little geyser.

little geyser
deep slate
#

@onyx dagger thx my friend can u advise me

cyan lantern
#

ياجماعه دلوقتي اكونت بابچي المفروض بيفتح بكود بيوصلي علي الچيميل... ومن الصبح الكود مش راضي يوصل واي رساله بتيجي علي الچيميل عادي ماعاد الكود حد عنده فكره ليه ؟

storm flumeBOT
#

Please do not use languages other than English, @cyan lantern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger
#

It will take some time, @little geyser.

little geyser
quiet mirage
#

i get no button to shoot only in payload

onyx dagger
#

Well, you need to contact them again, and state them that they unlinked the wrong account, @deep slate. And then, you need to be patient for their response in this regard, as they receive a lot of claims from players in a day and they need to process them all.

#

Let's hope for the best. ❤️

#

I see. Kindly report the issue in #old, @little geyser.

#

A screenshot of the error will be helpful.

onyx dagger
little geyser
#

I'm just not getting the mail for the verification code I can't see what to screenshot :(

cyan lantern
#

I cannot receive the activation code for my account on PUBG

clever lake
#

how to posibale

dire orchid
#

i am not getting snowflakes. does anyone know why?

deep slate
mortal apex
onyx dagger
dire orchid
onyx dagger
#

I did not understand what is your issue, @clever lake.

mortal apex
#

@dire orchid Are you talking about this right? Frost Blessing event.

dire orchid
#

you got snowflakes when you kill people

#

and event ends tomorow

mortal apex
#

@dire orchid Oh i got you. U have to complete these missions,in order to get these snowflakes. I guess you already know.

dire orchid
mortal apex
dire orchid
#

so, why i am not geting them?

mortal apex
#

@dire orchid I have no idea. I know that if your rank at the end of a classic match is really high,u will receive lot of these. So,try to play some classics and see what happens.

little geyser
onyx dagger
#

You're very welcome, @little geyser! ❤️

mortal apex
#

You are welcome!🤗

dusky pivot
#

Hello

storm flumeBOT
#

Please refer to subpoint 4.6 in #faq for further information, @dusky pivot.

dusky pivot
#

This 4.6 not working

#

My account is gmail and I m used iPhone

olive dove
#

Is your account connected to any other social media besides google play, @dusky pivot ?

dusky pivot
#

No only gmail

olive dove
# dusky pivot No only gmail

You won't be able to open it on iphone then, use android phone to connect a second social media and then you can use it on iphone.

dusky pivot
#

No work in android

#

My account with Gmail that you can check

#

Nothing could get that will help some

#

I m check other phone iPads but no work

ruby hound
#

Hello, PUBG team. Please help me for my account. My account has been banned for 10 years, but we don't know why. Please solve the problem.

ID: 5612240421
『963』〆ADNAN

polar marshBOT
#

@ruby hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

short galleon
#

why am i getting restrict area error code when logging in even though im not in a banned area?

sick shale
#

@short galleon Contact your ISP

short galleon
#

this not only happens in my primary network, it does happen on my cellular too

#

i have to use vpn to gain access to game which makes me scared lmao

compact tide
#

I play on training mode. My conection is fine. Everything is fine. But I cant pick up item. I want to start my day with training. But then i cant pick up anything.

#

Pubg, when are you gonna add the livik shotgun to training mode?

short galleon
#

also the mk12

#

we need to practice with those guns

primal coral
#

My account banned for no reason

polar marshBOT
#

@primal coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bright fiber
#

Can someone please help me. someone use my id name as his name with +18 photos. what can I do?

short galleon
#

well nothing much except report in game

bright fiber
#

is 18+ profile photo allowed?

heavy vortex
#

nope.

short galleon
olive dove
bright fiber
olive dove
olive dove
real geode
#

@polar marsh

Hello, I wrote in the spring of 2020 that my account was hacked and you didn't answer anything in the game and discord, I received a ban for 10 years for no reason, but officially most likely for the fact that the account had another device, please unlock my account, I invested all my money there and I was hacked by the Turk and specially did everything to
Id: 5101949539

polar marshBOT
#

@real geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quiet socket
#

How could I report a player using cheat?

storm flumeBOT
#

Hello, @quiet socket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

inner ibex
#

Hi, I purchased UC with $50 in game but I didn't receive anything, a message popped up asking to restart the game to receive it but nothing happened, I tried to contact them through customer service after 24 hours but I couldn't find a real person, should I move on and forget about it or there might be a solution for this issue?

night cloak
#

can anyone give me a link to how contact pubg support?

#

and how much time someone will reply to my ticket?

olive dove
olive dove
onyx plover
#

What do really pubg mobile for anti cheat system in any match some cheaters

olive dove
onyx plover
inner ibex
night cloak
olive dove
dusky pivot
#

Hello

onyx plover
#

NadekoWhat How it possible cheaters in any season go strong and pubg anti cheat system weak .

storm flumeBOT
#

Hello, @onyx plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

velvet swallow
#

Hey @olive dove , I was the only who reported that server change bug. Has there been any update or acknowledgement do you know?

dusky pivot
#

Pubg tame help

onyx plover
dusky pivot
#

Hello

#

Hello

#

Urdu spking hat

thorny belfry
#

@night cloak lol

storm flumeBOT
#

Please do not use languages other than English, @dusky pivot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

dusky pivot
#

I m not spking English

olive dove
thorny belfry
#

@night cloak bot will reply to your email that you have to use in game help for a faster and more effective way! 😀

olive dove
night cloak
#

Hey i got a question for that I need to send a YouTube link is it okay to do that in here?

onyx plover
olive dove
night cloak
# olive dove For what?

I got some strange hits and I wonder what that was and why it happend like I got blood but no actual hit marker

olive dove
night cloak
#

I dont know if it is a bug that would be the question haha

onyx plover
olive dove
night cloak
#

That would be the "bug" happens from time to time that's the first time I cought it on camera

olive dove
#

I do not see a bug.

night cloak
#

U don't see I get blood but no actual hit?

vital wraith
night cloak
#

Normaly when I hit someone I get an mark for it haha

thorny belfry
#

@onyx plover you forgot to add to your list YouTubers like Tacaz if you know, he has 6M subscribers and he can kill you with headshot inside the smoke 😀

storm flumeBOT
#

Please avoid going off-topic, @thorny belfry @night cloak @vital wraith. You may have unrelated conversations in #chat.

#

Please avoid going off-topic, @onyx plover. You may have unrelated conversations in #chat.

night cloak
#

i have a problem with my 3rd link attached to my pubg account which is my email? anyone can help? cause i sent 2 tickets and 0 replies now

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

bleak stratus
#

my account
had 800 uc, after updating the day there were 300 uc left, who will help me and how could uc disappear from my account

sick shale
#

@median ridge Can you translate the message?

#

@bleak stratus Where did you purchase the UC?

median ridge
sick shale
median ridge
bleak stratus
storm flumeBOT
#

Please refer to subpoint 4.6 in #faq for further information, @median ridge.

sick shale
#

@bleak stratus Check your mailbox and contact customer service

bleak stratus
night cloak
#

i have a problem with my 3rd link attached! it never logs in ! or reset my password! iam stucked out of my account and none replying to me????

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
#

the customer service in game are just bots! who can't help

tired finch
#

Helooooo! I want to unlink the third login (emaillll)! Help me and assist me, please don't answer "contact customer care" that's what I've been doing since a monthhhh

night cloak
#

my 3rd login email is not letting me login ! i type the password and it says you can't login this time and it's the SAME PASSWORD for gmail

olive dove
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @tired finch.

night cloak
#

who can help then? the bots in customer service in game?

#

who keeps repeating the same topics everyday with 0 help and ending the conversation with nothing?

raven mural
#

i want to ask, about PMCO. where we know about our team match schedule. And what if the email receive is accidentally deleted? Thank you 🙏🏼

night cloak
raven mural
#

🙏🏼🙏🏼🙏🏼

south pivot
#

Would you be able to ban your account temporarily for 7 days? How is it the fastest way? hackers have already released my uc and opened parety creates

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @south pivot.

night cloak
#

Is it possible to unlink an email?

#

@night cloak Email link feature is still in BETA stage so you cant unlink it

#

How do you unlink?

night cloak
#

Oh

polar vigil
#

When willl bonus challenge come in usa server

night cloak
#

You can ask it in #chat not here

worthy scarab
#

ok

polar vigil
#

Help

onyx dagger
#

Yes, @polar vigil?

polar vigil
#

I have 600 UC in bonus challenge but I can't redeem because it's not available in

#

Usa

onyx dagger
#

You may wait patiently for the Bonus Challenge to be back. 🤷‍♂️

polar vigil
#

I am waiting for 2 months but still not coming

urban estuary
#

My account take ban 10 years
Any one can help me please 🙏

polar marshBOT
#

@urban estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shy arrow
#

4min!!!!!bt not opening

#

bt I can enter other match except metro royal

thin granite
#

If my leader can't get it back, atleast ban it so that the hacker can't use it

woven bone
#

I lost 30 points because I got kicked from a match. It wouldn’t let me re enter

#

I want my points back

toxic breach
#

Fire button not working

deep slate
#

@tribal crescent This guy is a thief trying to get information from the players who come here for help

onyx dagger
#

Please DM me, @deep slate.

storm flumeBOT
#

Hello, @toxic breach!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

deep slate
onyx dagger
#

My DMs are open. @deep slate

deep slate
brave hawk
#

When will the update be downloaded, which day and hour?

#

Is the problem solved? Sign in with a newer version in this update?

fleet sky
#

It'd be interesting and a cool addition if PUBG implemented the tactical sprint like in Warzone

torn plaza
#

Please reply

torpid coral
#

@night cloak

night cloak
#

@torpid coral It looks like an internet issue. Could you try to switch between WiFi and mobile data?

tribal crescent
torpid coral
#

Also I have other issues with the game

night cloak
#

@torpid coral Game servers require a stable connection, rather than a fast connection. Websites like YouTube or Discord can work without that. But it could be a game issue too. Hence I’m telling you to test it.

torpid coral
#

For example the m24 sniper in tdm I have to shoot a target directly headshot to kill them

limpid socket
torpid coral
#

Normally I could shoot them anywhere and kill them with one shot

#

What’s up with that

night cloak
#

@torpid coral It depends on different angles of shooting. If there’s any dispersion, they will not die with one shot. And, if they wear a level 3 vest, they won’t be dead. You can try it out with a friend in a custom room.

night cloak
#

Could you record a video and share here? Make sure you have less than 30 ping while doing so.

torpid coral
#

And he was standing right in front of my and I had to shoot him twice to kill

limpid socket
tribal crescent
#

Season 17 launching date ?...can any one say me

alpine flower
night cloak
#

@tribal crescent It will be available in the late January.

gusty maple
#

@night cloak

heavy vortex
#

¹?

gusty maple
#

yes!!!

#

can u send it by itself @heavy vortex

heavy vortex
#

copy paste

night cloak
#

I accidentally changed my server from North America to Europe when I was in rooms, I didn’t get a choice to switch servers it did it by itself, I want to switch back to North America server. My ID is 5575556343

celest shadow
onyx dagger
#

Please report the issue in #old, @night cloak.

fringe violet
#

Hello please help me

#

I made my server south america and i have to do europe

onyx dagger
#

May I know how did the servers change, @fringe violet?

fringe violet
fluid ore
onyx dagger
#

So it changed automatically, @fringe violet?

#

If so, please report the issue in #old, with your in-game ID.

fringe violet
onyx dagger
#

You're reporting an issue there, @fringe violet.

fringe violet
onyx dagger
#

In #old, @fringe violet.

sinful harness
#

hello may i ask if anyone has any knowledge or information concerning the new 'test server' feature. I get the assigned code and download the APK but then it says ' the apps is not installed' : the package seems corrupted.

hot mulch
#

5249931913
007AlanWalker.
My account is ban for 10 years but I don't know why my account ban for 10 years. Can u please unban my account please.

polar marshBOT
#

@hot mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heavy helm
#

Hello, my Twitter account, to which my PUBGM acoount is linked, got suspended for no reason, and Twitter doesn't seem to do anything about it. Is there any way to recover my account, maybe link it to google or email?

celest shadow
heavy helm
#

Contact Twitter support for further assistance.
@celest shadow
As i said, Twitter doesn't seem to care. Is this the only option?

celest shadow
heavy helm
#

I already been there. But still, thanks!

shadow nest
#

Sometimes my game stuck at animation display and crate opening animation. Any solution? Bcz i have to restart game after every time game stuck

storm flumeBOT
#

Hello, @shadow nest!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

hallow lion
#

Is there any way to remove linked email from our PUBGM id ?

celest shadow
#

You cannot unlink your e-mail and phone number, @hallow lion. This feature may be available in the future.

autumn sparrow
#

My pubgm account got hacked /stolen

#

Any idea how to recover it back please , it is urgent ?

unique dew
#

Hello, I am faced with an exciting problem for me. My PUBG MOBILE account is linked to my email, and whenever I requested a verification code (I always go through it), it came to my email. But this time no code comes. I've been trying to solve the problem for a whole day, but I still can't log in. I contacted moderators, but it didn't help.

#

Please, help me

tender saddle
#

How can I fix device support error

night cloak
#

My account was hacked and hacker linked his 3rd link option to my account now he is also accessing my account but i recovered my first login safely.

night cloak
#

I need help hacker accessing my account when he want

celest shadow
#

You should contact the customer service in the game for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @autumn sparrow @night cloak.

celest shadow
bronze canopy
#

Player id lvl requirement for pmco ??? Any one

celest shadow
#

Your device does not support PUBG MOBILE, @tender saddle. Please download the game on another device instead.

#

Please use #pmco, @bronze canopy.

night cloak
celest shadow
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @night cloak.

night cloak
#

You want to say hacker and you play together ?

celest shadow
#

You may want to refer to my previous message. We are unable to assist you here, @night cloak.

night cloak
autumn sparrow
#

@celest shadow
A I’ve noticed a game center is linked to my acc which was not mine, I tried to unlink but received notification to wait 21days and suddenly my acc got ban 1day, followed by 3days. I’ve informed pubgm support team to abt this and again my acc got ban of 7days. Now I don’t have access yo my account. Seems hacker unlinked my social acc and given a 7days ban to my acc so I couldn’t login . Now I tried to login it routed me to a new lvl 1 acc. How does it possible ??? Several time I’ve informed pubg even sent 5 email but no response yet

unique dew
celest shadow
#

Account security is your own responsibility, you should keep them safe at all times and avoid sharing or giving your personal information such as your passwords to third-parties, @night cloak. To acquire further assistance, you will need to contact the in-game customer service as we only deal with client-sided inquiries here, not account related ones. We hope you can at least understand this.

thorny belfry
#

@unique dew does your issue with login via email solved?

celest shadow
night cloak
#

Everyone is here for some help, but more people are annoyed and sent from here.

thorny belfry
#

@unique dew that you can't receive Verification code

night cloak
#

Delet this channel and take a rest

onyx cairn
#

We can't help you as the game is currently not available in India. Thank you for your support and understanding. @night cloak

thorny belfry
#

@unique dew then why you acting like you don't have an issue when I asked you?😀

#

@night cloak PUBG support is the worst support you will ever see

night cloak
celest shadow
#

You are free to share your feedback in #old, @thorny belfry.

autumn sparrow
#

@celest shadow since the last 3weeks But no response. i am writing my acc is stolen please unlink game center it is not mine after 2days waiting they reply ( dear player, 3rd party apps and plugins are not allowed in pubg)

#

I even dont know if my request recheas to an agent or it is always auto reply

night cloak
storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

unique dew
#

@thorny belfry Do you know, how to fix this?

stone pawn
#

Observation mode does not work. After death, I see a gif and a sound for it for the last couple of seconds after death. TDM starts up and after I run around the map I see nothing, only shooting either my own or someone else's. All objection modes also work poorly. Maybe someone knows how to solve the problem

thorny belfry
#

@unique dew no, I have the same issue as you as many others

celest shadow
storm flumeBOT
#

Hello, @stone pawn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

unique dew
thorny belfry
#

@unique dew yes

atomic garden
#

Hello

celest shadow
modern geyser
#

my pubg id is unable to login its show your account is disable from facebook.....what can i do now?

atomic garden
#

Do we get a discount in pubg rp pass when buying rank for uc after the 8 week

unique dew
celest shadow
#

Please contact Facebook support, @modern geyser.

thorny belfry
#

@unique dew last time I was able to receive verification code was Friday at afternoon, but after that I don't receive any verification code

celest shadow
#

Usually like every other seasons, you will be able to purchase the Royale Pass Points Card at a discounted price (UC) at the end of the week, @atomic garden.

tiny path
#

Bro need help pubg account hacked

unique dew
atomic garden
#

This is my first season so once the last week end we will get a discount is it so

modern geyser
#

@celest shadow ok and i want to ask one thing also i am playing with random people i did not even khow who they are but there is a hacker in my team and when i get in car he fly that i got ban for 10 years in my old id is this right..... that time i dont khow about discord but i tried to contact pubg support they did not reply me back? please do something for this

thorny belfry
#

@unique dew I spent the whole day yesterday in this chat and I found lot of people reporting the same issue

unique dew
obsidian orbit
#

Hello, my account has been hacked and stolen, and I cannot access it

#

They changed all the links, but all the emails I have

#

Please help me

thorny belfry
#

@unique dew that's why when I saw you in the chat , I asked if you got your issue resolved... 😀

unique dew
celest shadow
modern geyser
#

@celest shadow can i dm u reagrding this? please

celest shadow
#

All game-related inquiries can be stated here, @modern geyser.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @obsidian orbit.

ocean panther
#

Are red pass codes 1 time use for metro mode ?

obsidian orbit
#

Please, my account was stolen from helping me to hide

#

Please my account was stolen from helping me to get it back
They didn't help me with anything

manic perch
#

Guys i accidentally changed my layout, i was trying out ipad the other day and i accidentaly overwrote my current settings. My tdm layout is fine but my classice isnt. Any tips?

obsidian orbit
#

Please help me

#

They stole my account

modern geyser
#

@celest shadow ok great now i am saying that it is not my mistake the hacker came to my team i am playing with random teammates and i did not even khow he is hacker simply i just get in car and he fly that i jumped from that car in air i get ban so is it my mistake my rp all skin, money just get lost even my level.... i did not think it is fair for us i claim file for that but no response from your support team it realy hurt a player who spend his time and effort to play legely that is my point please be aware for this issue in future i lost all my progress and rp money☹️

obsidian orbit
#

They didn't help me with anything

vagrant quarry
#

I need to make some missions and It says that Brothers in Arms is not available yet.

obsidian orbit
#

I have proofs and videos that my account is many, even my phone number is part of the registered email

ocean panther
#

Any one kno if the red pass code for metro mode is a 1 time use or once i habe the code i can open the door every raid ?

obsidian orbit
#

I spent close to $ 5,000 on this

obsidian orbit
#

I can not reach anything

#

He changed all links and secret numbers

#

link .
Google game

vagrant quarry
#

I need to make some missions and It says that Brothers in Arms is not available yet, can you help me? Someone?

onyx cairn
#

Do not share your personal data anywhere. Especially not in public chats.

modern geyser
#

@vagrant tulip see your dm bro i dont want to get mute again

obsidian orbit
#

If they helped me, I wouldn't come to