questions

[lethal bobcat]

And screenshot

[night cloak]

@lethal bobcat Could you click on learn more and find out the error code?

[lethal bobcat]

I have to do that agaiin wait

[night cloak]

Sure. Take your time.

[lethal bobcat]

I have canceeled today and reactivated today

Bcz first itwas expired and i dint cancelled

[night cloak]

It should not be a problem. You can resubscribe to it by going to Play Store > subscriptions.

[lethal bobcat]

But i cancelled it first

[left temple]

Oh the same problem happened to me as well I just resubscribe in the play store

[lethal bobcat]

I know we can if its active but i wanted to subscribe it from new account

[night cloak]

Canceling is the reason you resubscribe.

[left temple]

Yea

[lethal bobcat]

Yes

[night cloak]

What do you mean by new account. Is it new Google account? Or, new game account?

[lethal bobcat]

But m subsribing from new account bcz the old one was my college account

Google mam

[left temple]

I'm pretty sure he means google

[night cloak]

You cannot subscribe using a different account until the subscription period expires.

[left temple]

Mam?

[lethal bobcat]

The subscription period was expired on 2 jan but due to low balance it didn't resub again
Today i cancelled the expired sub and then tried to sub again from other google account

[lethal bobcat]

I meant madam

[left temple]

Np

Just was little confused sorry mam

[night cloak]

You can give it a 24 hours cooldown and try again tomorrow. If the problem still persists, you will need to contact Google payment support.

[lethal bobcat]

Ok Thanks Madam
I was thinking about it the same way may be server reset abd problem would resolve

[night cloak]

There is a grace period when the subscription fails auto renewal. Maybe the grace period is still active. Giving it a cool down should be the way to go.

[quiet mirage]

I'm asking for a friend, whenever they play their screen shakes left and right violently. They have tried preparing the client and even re installing the game however nothing helps it. I have a video of it happening

[torn knoll]

Why is the fate of metro royale a secret? What is happening after the 11th? Do we keep our inventory? Have we just wasted all of our time to never play a tencent game again?

[twilit solstice]

I can’t download Miramar. Every time I try to it gives me an error code

[twilit solstice]

What’s the error code 271581188

[lethal harness]

Hi tell me someome.. how to fix gameloop on playing pubg mobile ping issues?? Like pubg mobile playing mobile ping 40ms to 60ms everything working fine but not like this gameloop TDM playing 40ms to 60ms but maps 152ms to 200ms how to fix this? Plz help me I'm very worried

[storm flume]

You can now access #emulator-chat and #emulator-support, @lethal harness. Revert this at any time by sending .emulator in #481204134859505684.

[glossy sable]

Probably an issue with their gyroscope, @quiet mirage.

Try doing a routine repair, @twilit solstice.

[quiet mirage]

They don't use gyro

[glossy sable]

Tell them to make sure the gyroscope is disabled in their settings, then.

[wind glacier]

where you could report a video showing players how to cheat

[tired finch]

Hi, how do I unlink the third login method (email/phone number)

[quiet mirage]

It is

[rare mist]

i have the samsung s20 fe which has a 120hz display but the game doesnt support 90fps is that a samsung thing or pubg thing?

[flint marten]

Samsung S20 FE support 60fps only in pubg, it's not your device fault, maybe in future S20 FE will get 90fps support from pubg

[rare mist]

k thankss

[mortal apex]

U have to contact the Customer Service in-game for further assistance.

[kindred wraith]

I don’t know why my game start lagging so bad this days, even if I restart my game attimes, it will still be lagging. I’m using iPhone 7plus

[tired finch]

Give me all the steps please

[mortal apex]

Please refer in #faq 5.3. to contact the Customer Service, @tired finch.

Hello! Does your phone overheats a lot whenever u play? @kindred wraith

[kindred wraith]

Yh attimes

Is that the reason?

[mortal apex]

Could be. Do u often got framedrops? @kindred wraith

[kindred wraith]

Yh and that’s what I call lag

I don’t turn on auto frame adjust

[mortal apex]

Did you update to ios 14? @kindred wraith

[kindred wraith]

Nah

Is that the reason?

I’m on IOS 13

@mortal apex

[mortal apex]

@kindred wraith No it's not. Prolly because of your device and also if u play while charging it overheats.

[kindred wraith]

I guess I’m the one guilty here, lol

I play while charging a lot 😪

[lime nexus]

Please tell how long does the support takes to unlink social media account after providing all the details they asked for like reg date etc. if hacker link one of his account to your pubg.

???

[fathom stump]

i did that it didnt work

[mortal apex]

Please refer in #faq 5.4.

[cyan basin]

I want to change my region/country pls help me

[astral temple]

So I was opening a crate because I got enough scraps to make one and as in was opening it the game lagged out and bought a second crate and I am not sure of what I even got from my but it costed me 150 UC and I'm on a budget so could you please look though my account and figure out what the reward was and remove it and give me my 150 uc back because I had planned on buying the battle pass with it

[night cloak]

How do I unlink my email in-game?

[frigid yew]

Go to settings

and then the first tab on top

[mortal apex]

Hello @night cloak, u have to contact the Customer Service in-game for further assistance.

[night cloak]

@mortal apex What should I say in customer service

cuz they always close my case if i say unlink

[mortal apex]

U have to state your issue,in this case u want to unlink your email. So,try to follow their steps.

[astral temple]

Sorry to bother but
So I was opening a crate because I got enough scraps to make one and as in was opening it the game lagged out and bought a second crate and I am not sure of what I even got from my but it costed me 150 UC and I'm on a budget so could you please look though my account and figure out what the reward was and remove it and give me my 150 uc back because I had planned on buying the battle pass with it

[frigid yew]

U have definitely got something @astral temple

[night cloak]

but they always close my case if i say the word unlink or stuf

[frigid yew]

It might not be some outfit or skins, it can simply be bp uc, or even a copy of the item u already own. @astral temple

[astral temple]

I know I got something but I did not plan on buying a crate and it auto bought one

[hearty mica]

hi guys how are you
i have a problem
can any one help me with it please ?

[mortal apex]

@night cloak The email cannot be unliked,so that's why im saying to try contacting the Customer Service.

[astral temple]

Is my best bet to ask support because I did not even plan on spending UC

[charred quest]

@astral temple

[mortal apex]

Hello,what is about? @hearty mica

[astral temple]

@mortal apex So I was opening a crate silver crate to be exact and you see the game froze and then it bought me one with my UC how do I get my back

[hearty mica]

@mortal apex
i can't open the game
i am getting this message

[charred quest]

@hearty mica looks like the server is busy

Try again later

[hearty mica]

@charred quest
the game is opening in daytime
but i started to get this message two days ago when i open it at night

[charred quest]

Are you using a vpn

[hearty mica]

no

[cloud wedge]

I've tried everything still ain't workin' 😩

[charred quest]

😋

[mortal apex]

@hearty mica Where are you from?

[hearty mica]

i tried repair it but still not working

@mortal apex
syria

[night cloak]

Guys :((
My pubg account got hacked and I can only access to my account via email
because the hacker changed my social accounts information as he hacked my
Facebook and my game center and my Icloud.

I tried to talk to customer service in the game but I couldn't because the
hacker changed the version of the game.

[mortal apex]

@hearty mica Is your connection good and stable?

[amber whale]

My account has been hacked Please help

[hearty mica]

yes it is good
i tried to turn on the plane mode and turn it of again sometimes the game open and sometimes not

[mortal apex]

Hello, @amber whale u have to contact the Customer Service in-game. Please refer in #faq 5.3.

[snow plover]

Where can you find codes?

[amber whale]

I called customer service 10 days ago and no one helped me

And now the hacker is threatening to block my account

help me please

[south dome]

hai. my pubgm has been hack via facebook. but i still can log in via twitter. and now i want to unlink facebook but the unlink cancel after the hacker log in via facebook. how to do if want to force unlink?

[mortal apex]

@hearty mica U can try to change your DNS. Please refer in #faq 4.5.

[amber whale]

I can access my account, but the hacker added an account and logged into it, all I want to unlink is the hacked account that the
hacker added

[mortal apex]

@amber whale I'm sorry to hear but wait for their response. They do receive daily,lots of support requests. I'm sure they will reply!

[amber whale]

If the hacker blocks my account, what should I do?

[low kettle]

Rrrrr

[ebon compass]

Hello!
would i have a question, will it be possible to get even the galcier akm t?

[hearty mica]

@mortal apex
i have downloaded the app but i don't know how to use it
any help

[mortal apex]

@amber whale If u still do have access,just change password of your account and also your number as soon as possible.

[amber whale]

I can access my account
But the hacker added his account

[mortal apex]

@hearty mica Please refer in #faq 4.5 for more details.

[mortal apex]

Hello! U have to contact the Custome Service in-game and the on of your social media,in this case,Facebook.

@amber whale So,there's no u way can change your personal info?

[night cloak]

@mortal apex

My pubg account has been hacked and I can only access to my account via email because the hacker changed my social accounts information as he hacked my Facebook and my game center and my Icloud.

I tried to talk to customer service in the game but I couldn't because the hacker changed the version of the game.

Just to let you know my account is Mythic Fashion and it costs me about 3000$

[amber whale]

I can get help through PUBG by removing the hacker account

[mortal apex]

@amber whale The security team can't help you,if the account in question is from your social media. What u can do,is contact the Customer Service of Facebook.

[unkempt wave]

what can i do by linking email to my pubgm account

[mortal apex]

@unkempt wave Hello! The email can't be unliked,u may try to contact the Customer Service in-game.

[night cloak]

Unfortunately, the hacker banned my account 😭😭😭

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[knotty widget]

HI Good morning PUBGM I have a question When new character release?

I know its pink hair and her name is sunny

Reply PUBGM

[arctic sapphire]

Can i get the link for beta version

[storm flume]

We currently do not have a specific release date for the upcoming update, @knotty widget. Once we do, we will publish further information in #news.

[clear spindle]

Android:
https://web.gpubgm.com/m/download_android.html
iOS:
https://web.gpubgm.com/m/download.html
@arctic sapphire ^^

[bold flicker]

can anyone help me

i have been banned for no reason

[polar marsh]

@bold flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper onyx]

I changed my server unexpectedly I wanna change it

[clear spindle]

You can change it after the cooldown.

[copper onyx]

But it's 60 days

I can't really play on 500ms

And i really didn't change it intentionally

[clear spindle]

Could you explain how it got changed?

[copper onyx]

I was searching for rooms in Asia. Since there was no room. I thought to search room on Europe

But it changed my server

I didn't expect that t to happen

[clear spindle]

Report it in #old with Numeric User ID, @copper onyx.

[copper onyx]

I did in pubg support but no response

@clear spindle thanks dude for helping me out

[clear spindle]

You're welcome :)

[copper onyx]

What's the solution??

[clear spindle]

Report it in #old so the developers could check the issue.

[copper onyx]

Ya thanks

[vagrant lagoon]

Will using vpn while playing get you banned?

[night cloak]

VPN is Not Recommended as Anti cheat System may Detect it as a Third Party Software And You may get a ban

[clear spindle]

@stone crypt what exactly is the issue??

[hearty mica]

@mortal apex
the app is not working

[wind ivy]

I have my Facebook email which i created the pubg account from .. now someone linked the pubg account with google games account and another email
I want my account back what can i do please someone help me..

[night cloak]

Contact customer service ingame
Your conversation should be like this

[wind ivy]

I don't know what to do now please help me..

[night cloak]

Please read the above message

[wind ivy]

Where can i get this chat

[night cloak]

Customer service

Right here

[half garden]

hello guys im take band 3 days and im play ipad 6 why im taking band ?

[polar marsh]

@half garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frail owl]

#questions I can’t able to login my game using email. My email I’d [e-mail] I try to login I am getting failed to login please try again later. I hope I get solution from your team

I am an iOS user

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @frail owl.

[frail owl]

@storm flume it didn’t help me

#questions I can’t able to login using my email.

[night cloak]

may i know your region

[frail owl]

Asia but few days back unfortunately I turned into northamerica

[night cloak]

i meant Country

[frail owl]

India

[night cloak]

Game is banned there so you cant play

[frail owl]

Yes I know I can open my Facebook account and my other gmail acco7nt but my main gmail account I can’t log in I spent more than 1lakh on it pls help me

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[frail owl]

@storm willow when I contacted them there told to contact in @polar marsh

[storm willow]

Read above message ^

[frail owl]

Sorry I can’t understand can you please tell again

Hey @storm willow bro it show login please try again later

Can my account get back again?

[storm willow]

The game is banned in your region.

[frail owl]

Okay will my account be safe

[storm willow]

You can translate this message to your native language, with the help of google translate #questions message

[frail owl]

Will my account be safe?

[night cloak]

yes

[frail owl]

But when I try to connect vpn and open my other gmail account it gets open

But I can’t open my main account

[clear spindle]

VPN is not recommended.

[frail owl]

Guys tell me one thing when PUBG India return would my account get back

[clear spindle]

We cannot assist you anymore regarding this.

[fluid furnace]

Hello .. Where can proposals be sent?

[storm willow]

@fluid furnace #old

[night cloak]

Why does this happen

@storm willow can you help me

Contact customer service In game

[upper shard]

Pubg mobile beta version invitation code or link needed

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

i asked my problem

[night cloak]

Contact customer service In game

i did they didnt help me

[clear spindle]

Only in-game customer service could help you with account related issues.

[vagrant onyx]

@night cloak your acc hacked ?

or you give someone maybe they log in

[lone ember]

Is there anyone in here I can get help from, I got a 10 year ban on my account which I’ve played since season 1, have never cheated (truly hate cheaters), haven’t teamed up or anything. Always play fair, my guess is I’ve been mass reported but if they would look into my account they could hopefully tell I’m not a cheater. Is there someone here to talk to regarding this?

[polar marsh]

@lone ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i contacted they just ended the conversation

[clear spindle]

Start again by account logged in with new version.

[night cloak]

it helped thank you

[clear spindle]

You're welcome. :)

[tulip urchin]

Guys with a redmi note 9 3/64 with a Helio G85 mediatek it is good for pubg ?

For play smooth ?

[night cloak]

You can ask it in #pubg-mobile

Why was i banned for 10 years i just created that account yesterday and Played 1 match when i checked it today logged in with new version after that problem was solved i am banned for 10 years

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[last topaz]

I want to change my server

but i have a 60 days cooldown

[night cloak]

you have to wait 60 days then

[last topaz]

But i am practicing for PMCO i cant practice with lot of rank

[night cloak]

we can do any thing you have to wait

[last topaz]

ok

there is a bug in the game i tried to change the position of revive button it is not moving and the size is also not increasing or decreasing

[night cloak]

you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[last topaz]

ok

[turbid rampart]

Where is human customer service

[night cloak]

you can ask your questions here

[turbid rampart]

Are you the customer service of the pc version?

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

[turbid rampart]

Thank you, do you know where to find the manual customer service for pc?

[night cloak]

if you need Support for PC version you can join PUBG PC server the link is available in google

[turbid rampart]

Ok thank you very much

[night cloak]

please use English here @turbid rampart

[turbid rampart]

Sorry to disturb you, thank you

[night cloak]

you are welcome

Sniper rifle like AR? i didnt understand what you mean

[weary void]

Hi

[night cloak]

Do you need any help?

[weary void]

Yes

Which is best Akm or M416?

[night cloak]

You can ask it in #pubg-mobile

[weary void]

Thank you

Are you working in pubg

[reef frost]

I do not see the option to link my mobile number in settings because of that i can not change my region from UK to Pakistan.
Plzz help.

[weary void]

Answer me?

[night cloak]

Screenshot of your basic settings please, @reef frost.

No, @weary void.

[weary void]

Ok

[reef frost]

@night cloak ok

[untold magnet]

My account got Hacked. Can anyone here to help?

[night cloak]

Can you still access your account, @untold magnet?

[hearty mica]

guys can any one help me
how to solve this problem

[reef frost]

@night cloak

[night cloak]

Region, @hearty mica?

Get back to you shortly, @reef frost.

[untold magnet]

I can access. But yesterday hacker banned my account with for one day. He linked his email in third login.

[hearty mica]

@night cloak syria

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @untold magnet.

[weary void]

@night cloak enable Aim assist

[night cloak]

Pardon, @weary void?

[reef frost]

@night cloak ok i can wait

[night cloak]

Must be banned in your country. If not contact your ISP this is not something we can assist with.

[hearty mica]

@night cloak
it started to happen to days ago
sometimes it will open and sometimes not 😔

[untold magnet]

Already contacted. But i am afraid Hacker already started unlinking my social media.

[night cloak]

We cannot assist with account related issues, @untold magnet. Kindly wait for their response in-game.

[storm flume]

Please avoid going off-topic, @weary void. You may have unrelated conversations in #chat.

[night cloak]

This is a support channel if you do not require assistance please move.

[maiden raptor]

Couldn't exit out of the vehicle

[storm flume]

Hello, @maiden raptor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hearty mica]

@night cloak
i contacted them two hours ago and he told me clear game cache and repair the game it will solve the issue
but it did not 😢

[night cloak]

Must be banned in your country. If not contact your ISP this is not something we can assist with.
Try a different internet connection. That’s all we can suggest.

[trail brook]

@night cloak

[night cloak]

Yes, @trail brook?

[trail brook]

@night cloak I need help to change my region to North America

[night cloak]

You can change your server via the in-game settings under the basic category, @trail brook.

[trail brook]

It dosent work @night cloak

[night cloak]

Why not, @trail brook?

[trail brook]

Wdym by changing it in-game under the basic category? @night cloak

[hearty mica]

@night cloak
ok thanks
but can you tell me why this happens
what this message mean
yesterday i was in the game and it just popped up and i got out of the game

[night cloak]

Here, @trail brook.

Scroll to bottom.

[trail brook]

It says I have to wait 60 days @night cloak

[weary void]

How to send message in content creaters

[night cloak]

Then you’ll need to wait 60 days, @trail brook.

[trail brook]

Bruh

[night cloak]

Please use #discord, @weary void.

[trail brook]

That’s bs

[whole yoke]

Will pubg bring back or put season 2 rank outfits like the hat or mask in redeem or is it gone forever? Plus when an item is not available does that mean it will come back once more or no?

[night cloak]

Feel free to provide your feedback regarding the server lock in #old, @trail brook.

[reef frost]

@night cloak ??

[hearty mica]

@night cloak
@Viasy
ok thanks
but can you tell me why this happens
what this message mean
yesterday i was in the game and it just popped up and i got out of the game

[rigid lily]

I accidentally changed my server from North America to South America. is there any way to get back NA server. @woven ravens

[night cloak]

Already answered, @hearty mica. ISP issue or banned in your country.

[rigid lily]

i have contacted the support few days back and didn’t get any reply

[night cloak]

Yes, @rigid lily. You’ll need to wait 60 days.

[rigid lily]

Actually i need to practice on NA server and pmco is already here. so is there any other way?

[hearty mica]

@night cloak
is using vpn will get me banned ???

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @hearty mica.

[whole yoke]

Will pubg bring back or put season 2 rank outfits like the hat or mask in redeem or is it gone forever? Plus when an item is not available does that mean it will come back once more or no?

[celest shadow]

Hello, @reef frost. Scroll down to the bottom of your basic settings menu and select an option that indicates to change your country or region. Let me know what happens after that.

[night cloak]

We’ve no information regarding, @whole yoke. Feel free to to provide your feedback in #old.

[celest shadow]

Do you remember how your server was changed, @rigid lily?

[reef frost]

I do not see the option to link my mobile number in settings because of that i can not change my region from UK to Pakistan.
Plzz help.

[rigid lily]

i changed my server from the beginning of this season to North America and when i tried to host a room on South America server . it got bugged

[reef frost]

@celest shadow ok

@celest shadow

[celest shadow]

Noted, @rigid lily. Please send a report in #old of how the bug occurred including the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[rigid lily]

What should i include in user identification

[celest shadow]

Your in-game ID, @rigid lily.

[rigid lily]

like name and id

[celest shadow]

Just your numeric identification.

[reef frost]

@celest shadow when i enter my mobile numbet and select go, no code is sent to my number

[rigid lily]

anything else?

Thank you

[celest shadow]

An explanation of the bug and additional information will be helpful as well, @rigid lily.

[rigid lily]

Sure

[celest shadow]

Please contact the in-game customer service for further assistance in this regard, @reef frost. You can refer to FAQ 5.3 for further instructions.

[reef frost]

@celest shadow i already did that but did not get any help

[wind garden]

please help me

user id 7287901085

nick name COMRADEGunasai

[storm flume]

You can now access #emulator-chat and #emulator-support, @wind garden. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@wind garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lusty hill]

What’s going to happen with metro when new season starts?

Do we lose everything?

[celest shadow]

Hello, @lusty hill. Your rankings and inventory will be reset. However, your fame and NPC favorability will retain.

[lusty hill]

@celest shadow will your metro cash go as well?

[celest shadow]

Yes.

[lusty hill]

@celest shadow wow I wish I knew this. What a waste

@celest shadow have the game developers came out and said this?

[celest shadow]

Say what in particular?

[clear spindle]

Join the Pakistan Discord server, @reef frost where they might be able to assist you with that. Link can be found in #735483472432594994 sub point 3.1

[lusty hill]

Said that we lose everything

[tight breach]

How i can unlink my email from my account?

[celest shadow]

Said information was provided to us by the community team, @lusty hill.

[lusty hill]

Wow at first I was told just inventory and now it’s everything wish they would actually just say on the game

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @tight breach. This option may be available in future updates, please share your concerns in #old.

[upbeat sundial]

Hello , please help me My account has been banned 10 years with out warning. I have never used cheating tools, I have not violated privacy and have paid a lot into my account. Please understand and review the ban, thank you

[polar marsh]

@upbeat sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[analog bloom]

turnuvaya gelmek isteyen ark atsın

[full bane]

when it will be inserted s17 in pubg?

[storm flume]

Please do not use languages other than English, @analog bloom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We currently do not have a specific release date for the upcoming update, @full bane. Once we do, we will publish further information in #news.

[clear spindle]

Keep an eye on in-game event section.

Report it to the relevant platform, @glass pewter.

[calm cedar]

How I report cheaters

[strange knot]

@celest shadow still waiting for your reply. -_-

[storm flume]

Hello, @calm cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[calm cedar]

I reported more than 100 cheaters only 4 are banned

[mortal apex]

Did u try to change it?

[night cloak]

Is it safe to use electronic triggers?

where can i report for hackers

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

@night cloak no

[mortal python]

Hello Pubg Mobile Team! <@&481161015728406538>

[clear spindle]

@mortal python Yes ??

[mortal python]

My Pubg Account Got Hacked and that guy is playing using hack i have registered pmco from that account is there any solution?

@clear spindle

[clear spindle]

Please contact the in game customer service for account related issues. The moderator mention is only for server emergencies.

[polar marsh]

@mortal python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@lilac steeple No promotions allowed on this server. And please use #chat if you're not looking for any help regarding the game

[restive notch]

When will pubg mobile India will come

[storm flume]

Please refer to this channel's pinned messages for further information, @restive notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tidal adder]

Should I register pmco if pubg mobile damm care my problem and should I spin more or buy any Royale pass

[night cloak]

@clear spindle ik a guy who uses electric triggers but how to identify and report such a guy?

Using what

Like what category

K thx

[lethal plinth]

Hi I have a problem!

[night cloak]

state your issue here

[twilit rune]

I have videos of players who are hacking, I did report them, but none of them got banned. . .

[night cloak]

if its verified that they are hacking they will be banned

[lethal plinth]

My setting controls layout was not in the right spot whenever I off and enter pubg.

[cyan basin]

Thanks you so much pubg hackers gets banned

[night cloak]

🎉
you can share it in #media

My team mate killed me by blasting the vehicle how to ban him

[night cloak]

You can report it in in game report option just click on harming team mates

[lethal plinth]

You can report at griefing own team

[night cloak]

Did you check all the slots?

[lethal plinth]

Yes

Sometime I think it’s bug

No

Sir, if it’s necessary I will do it

[night cloak]

What punishment will je get

[night cloak]

he might get ban

[lethal plinth]

He won’t be able to move for that game

[night cloak]

can you wait moderator will help you

[lethal plinth]

Thanks sir

[night cloak]

I want to report constantly or once it is enough

[night cloak]

once is enough

I reported many hackers and why they did not get the punishment

[night cloak]

if its verified that they are hacking they will get banned

[night cloak]

I reported many hackers pnly one got punishment

[onyx dagger]

Patience, @night cloak.

Feel free to share your Feedbacks in #old, @cyan basin.

[onyx dagger]

Are you sure that you save the layouts?

[cyan basin]

Hacker got ban pan😂 😂
Thank you pubg I reported him many times now this idiot banned.he is pushing conquer in solo fpp Asia server now bronze 5😂
Great work pubg I love you🥰

[night cloak]

love u too 🥰

[celest shadow]

Very happy to hear that! If you do not mind, please post this in #old.

[cyan basin]

@celest shadow ok

[tidal adder]

Pubg didn’t listen any of report it’s useless function on pubg to report bugs and errors please remove report buttoms

And pubg ain’t giving attention when I post my bugs 3 times in discord

So I believe it’s all fake drama

Sorry to say this but it’s true somehow .

[fluid ore]

Hello, after I made a clan i realised that when people request, the kd displayed is not their actual kd, why is this so?

[thorn plank]

Whenever I try to login to PUBG I am getting this message

[tidal adder]

It’s banned in your area I guess

[slate gorge]

i want back to asia again pliss

[fluid ore]

Hello, after I made a clan i realised that when people request, the kd displayed is not their actual kd, why is this so?

[night cloak]

I suppose you were answered before right ?

[slate gorge]

yes but am want back to asia server

[celest shadow]

Hello, Shibe. Are you able to provide us with a few screenshots?

[night cloak]

You have to wait till cooldown ends

[slate gorge]

give me 1 chance again pliss

[fluid ore]

look at the ace 1 7kd, non of the kds are 7

[viscid shale]

Hello, can anyone help me. I changed server to Europe and now the game is very slow. Is there a solution ??

I want a quick fix

[night cloak]

you have to wait till cooldown end

[jade barn]

Greetings to all! Can you help please?

[viscid shale]

But the game got so slow how do I play the game

[slate gorge]

givw me 1 chance

[night cloak]

Since you changed server you have to wait

[slate gorge]

give me 1 chance to back asia server again pliss

[celest shadow]

It could be a visual error on the request list, @fluid ore. Please report this in #old.

[night cloak]

Pubg had given all a second Chance To request a server change But it was till 1st december 2020

[celest shadow]

Hello, @jade barn. Please check in with your internet service provider, this is an issue on your end.

[gusty maple]

@fluid ore it's only the kd displayed from any of the regions with any amount of matches. So they're highest kd obtaindd

[night cloak]

i cant log in to pubg

[viscid shale]

@celest shadow Is there a solution to my problem, please?

[slate gorge]

no body can help me i want to pension

[night cloak]

because of restric-area error

[slate gorge]

i hate my self

[viscid shale]

My game got very slow

Nor can I game

[gusty maple]

Are you located in india?

[night cloak]

i and a lot of iranian player having this problem

[night cloak]

Iran

[celest shadow]

You will need to wait 60 days before being able to switch to another server, @viscid shale.

[night cloak]

when it will be fix??

[gusty maple]

Keep up to date ingame. Also make sure to push repair

[slate gorge]

is there any glicht to go back to asia server?

[viscid shale]

But I accidentally changed server to Europe and now I can't even enter the game

[slate gorge]

pliss give me 1 chance

[tidal adder]

Why my pubg avatar is not changing

[gusty maple]

No sir, just wait the 60 days

[slate gorge]

ok

[tidal adder]

Please help

[gusty maple]

Relogin

[celest shadow]

You will need to be careful next time, there is nothing we can do to revert your mistakenly selected server.

[night cloak]

now we only can log in with VPN !

[night cloak]

Exploiting Bugs may result in a ban

[tidal adder]

I tried to re login but my pubg avatar has not been change

[jade tulip]

My account was stolen and upgraded to the new version They took over Facebook, upgraded the version, a large amount of money was deposited into the account, I will be glad if you help

[viscid shale]

I want to ask you a question

What is the benefit of this discord? Every time I ask you for a solution to a problem, you don't give me a solution

I want to know what your work is.

[slate gorge]

i want to push rank but i got stuck in north american server🥲 🥲 😭 😭

[jade tulip]

<@&481161015728406538> <@&639889499718942720>

[gusty maple]

Sir there is nothing we as staff can do to prevent you from swapping your server

[gusty maple]

Please do not ping those roles. We will get to you

[clear spindle]

Contact in-game customer service, @jade tulip the role mentions are only for server emergencies.

[viscid shale]

I changed server by mistake and now I cannot access the game

[gusty maple]

@viscid shale Not our problem. Contact ingame support. As mentioned above

[viscid shale]

What is this failed system?

[knotty pumice]

Okay

[slate gorge]

are you chance your server?

[viscid shale]

But there is no clear solution because the response comes from the bot

[gusty maple]

Move to a. Dicssuion channel @slate gorge

[slate gorge]

to another server just like me?

[gusty maple]

Like we said. Nothing we can do

[jade tulip]

ok sorry i didn't know :)

[viscid shale]

So what are you doing on this discord?

What is your work here

[gusty maple]

@viscid shale this is for other stuff. We are not the ingame support

Please contact ingame support

[celest shadow]

@viscid shale

I want to know what your work is.
What is the benefit of this discord? Every time I ask you for a solution to a problem, you don't give me a solution
I want to know what your work is.
We are not developers here and are not in direct contact with them either. The support we provide is client-sided. We are regular people who voluntarily help.

Use the in game customer service for further assistance.

[viscid shale]

Can you tell me about these other things

Not to bother you again

[gusty maple]

Why does that matter? The point is we can not do anything about your issue. Please move to a discussion channel

[viscid shale]

You really are losers

[celest shadow]

Thank you for your feedback.

[gusty maple]

Please stop sir

[gusty maple]

??

[ancient rain]

When will they respond to my messages? I want to retrieve my account. I created a new account as you told me in order to communicate with the company from him, but so far they have not responded to me. Please help me

[gusty maple]

Give them time. They are very busy with heloing everyone out currently. They shall get to you soon

[ancient rain]

Okay I'll wait, but will they respond or will they leave me hanging like this

[gusty maple]

They will respond

[ancient rain]

Well, thank you

[wild monolith]

hii sir am chaoz loopz 5166601796 my Account was banned for one day. My tier was also get in bronze . I don't know why i got these ban am in conquer tier and i need to push to top 100 but my nice time my account was banned. Now is able to Login But Account in Bronze. If I Don't do any mistakes i need to get back my tier and position

[polar marsh]

@wild monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I have a question concerning metro Royale

[celest shadow]

How can we help you?

[fleet rune]

Can u guys help me

[night cloak]

In the game it says the in the next chapter only some data will be transferring and I was wondering if I can get a better clarification on what the data is.

[fleet rune]

Theres no country change click in sittings in my account even idont have that events that all players have .. please help me

[celest shadow]

Your rankings and inventory will be reset. However, your fame and NPC favorability will retain, @night cloak.

[scarlet kraken]

@celest shadow where did u get that info?

[celest shadow]

Where are you located and can you provide us with a screenshot?

[night cloak]

Thank you does that mean you won’t keep your money

[celest shadow]

From our lovely community team members.

[celest shadow]

No, you will not.

[night cloak]

Ok thank you for your time

[scarlet kraken]

alright thx

[gusty maple]

And me

[fleet rune]

Iam from Saudi arabia but pubg mena is useless they not helping me .. and here's the SS

[scarlet kraken]

will our load out disappear as well?

[celest shadow]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard. Thank you for understanding.

[celest shadow]

Correct, the items in your inventory and loadout.

[scarlet kraken]

thanks!

[fleet rune]

But my account created in Saudi arabia and i already when i created my account i choose Saudi arabia ididnt chose any country of European economic

[spring zephyr]

@arctic ibex You can report them to the platform on which they are scamming users. Unfortunately, we can't do much about that.

[arctic ibex]

I tried aditya but the platform do not provide specific option to report such issues .....koshish kr chuka hun bahut baar

[hybrid gull]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid gull. Remember to read through #faq before asking questions in the support channels.

[fleet rune]

.

[jade nest]

What exactly?

[lime juniper]

We have substituted the Winter Dance popularity item with a Supply Crate Coupon Scrap in the Frost Blessing Redemption Store event.

[jade nest]

Thank you for the info

[night cloak]

thank you error I also had that Doubt

[jade nest]

About what exactly?

[glossy sable]

Never mind.

Got confused with something else, sorry.

[jade nest]

I see got confused from my name

[frail owl]

When i am trying to login it says failed to login please try again later

[night cloak]

Is your Country India?

[frail owl]

No

North america

But email is india

[night cloak]

what is this then

[jade nest]

#faq 4.5

[frail owl]

Tha email which I use is created in india

I tryed everything but I log in

[celest shadow]

Here is a response to your inquiry, @strange knot. Thank you for your patience. Please tap on the reply to view the full message.

[night cloak]

i suppose you were answered Earlier

[frail owl]

Pls help me guys

[jade nest]

@frail owl

[frail owl]

I tried everything i didn't work

[night cloak]

because the Game is banned in your region

[frail owl]

Ok will my account be safe

[night cloak]

yes

[vapid sail]

I have a question about metro royale mode. I read in the patch note that the inventory will be reset. So, does that mean also we are going to lose all Metro Cash we have gotten so far?

[night cloak]

yes

[vapid sail]

Damn, that sucks

[vagrant copper]

cheater
Server : Eroupe
solo mode
ID: 51312602578

[night cloak]

you can report him in this link
http://cheater-report.pubgm.cc/

[compact mango]

need help plz

[night cloak]

state your issue please

[compact mango]

why i can't see region change in my settings ! from the first day i opened my account i don't have this feature, i know the rules that there is some EU country don't allow to show like these infos but i'm not EU country and i never tried to change my region before !

[jade nest]

Can You provide a screenshot of that

[compact mango]

just a moment my dear

[onyx dagger]

Your PUBG MOBILE account was created in one of the EEA countries; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the European Economic Area—to be able to obtain this option, @compact mango.

[compact mango]

i'm not from any EU country, i can send all proofs

[onyx dagger]

Where do you live?

I mean the country.

[digital fulcrum]

Why i can't login it says that server is in maintaince

How long it takes

[compact mango]

Algeria ! North Africa

[fringe cedar]

Yo guys

[jade nest]

You can clearly see there EEA is mentioned.

[fringe cedar]

I heed help please

[compact mango]

i opened my account on 16 january 2019

[onyx dagger]

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it, @compact mango.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe cedar. Remember to read through #faq before asking questions in the support channels.

[fringe cedar]

I played in the "metro" mode, after the match I lost all the items from the inventory and even those that do not disappear after death, when I returned to the lobby, I was greeted as a beginner, I really want to get all my things back. After the match, I checked the statistics and saw that I lost more than 7 million loot, please help me with this problem, I will attach screenshots in this message

[digital fulcrum]

Help me help

[onyx dagger]

Patience.

[fringe cedar]

I lost all what I got

[onyx dagger]

May I know your Region/Country, @digital fulcrum?

Will get back to you, @fringe cedar.

[digital fulcrum]

India@onyx dagger

[storm flume]

Please refer to this channel's pinned messages for further information, @digital fulcrum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jade nest]

@compact mango since you can clearly see EEA being mentioned on your account.So Due to some EEA rules.You can't change it

[compact mango]

i see it but i think there is a bug or something ! i can send to you my Passport and docs shows that i'm from Algeria !

[fringe cedar]

When?

[onyx dagger]

Nothing I or the customer service can do about it.

[digital fulcrum]

@onyx dagger ?

[onyx dagger]

The System detected it when you created your account.

As we provide community support only for the global English version of PUBG MOBILE here, @digital fulcrum, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[digital fulcrum]

@onyx dagger I'm asking about pubg kr

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @digital fulcrum.

[compact mango]

also dears , if i request to change it or show this option normally you can do somthing ! if i send proofs that i'm not from EEA zone

[fringe cedar]

Guys, does somebody knows when I will get my loot back?

[onyx dagger]

Patience please, @fringe cedar. Will get back to you.

[vagrant copper]

@night cloak no I've just decided to not complete the report procces because you've never banned those cheaters, you keep allowing them to play normally and kill our time and rank points, while you keep saying ( please report) it's like you don't know whether they cheating or not , or it's like you giving us a chance to pay back cheaters by submitting a report or not, and I think this is a quite enough evidence to show me that you actually dont care if we got killed by hackers or not

[onyx dagger]

As I said, the system has detected that, @compact mango. We cannot help it.

[fringe cedar]

Thank you some much bro🔥

[onyx dagger]

That's one of the reason why it is possible for you to delete your Game account.

[storm flume]

Hello, @vagrant copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[compact mango]

i purshased many times in my account and i can't change it or reopen new one ! also as sugetion why you don't add option for those who lives in EEA and want change region, if somenone leave EEA zone he will be able to change region after giving all proofs !

[onyx dagger]

Please report this in #old, and a screen recording of the issue would be helpful, @fringe cedar.

Feel free to share your Suggestions/Feedbacks in #old, @compact mango.

[compact mango]

done , also does my account will support bonus challenge !

[onyx dagger]

Also, I do not think it is possible, because it is the laws.

[calm ginkgo]

Hello. I found creator of hacks. He sells them through his Instagram and Telegram, for 3$ a week. Can I report him somehow on this sub? How can I provide mods with links to these groups, without showing it to everyone in this server?

[compact mango]

i have cards but i didn't found where to play

[hollow echo]

Is it safe to download and play pubg from India

[onyx dagger]

You may check that out in-game.

[storm flume]

Please refer to this channel's pinned messages for further information, @hollow echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Kindly report them to Instgram and Telegram, @calm ginkgo.

[hollow echo]

@onyx dagger which msg should i refer to ?

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @hollow echo, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[fringe cedar]

Really, thank you some much, you’re the best

[compact mango]

@onyx dagger i have another question

[onyx dagger]

Go ahead, @compact mango.

[onyx dagger]

You're very welcome. ||No You||. 🤗

They might be regional events, @compact mango.

Regional, they might be based on country.

[digital fulcrum]

Is there any PUBG KR discord server?

[onyx dagger]

No.

[calm ginkgo]

Seriously? Is there nothing you can do?

[onyx dagger]

Report to them and they will take the necessary actions, @calm ginkgo.

[glass terrace]

does using an vpn to play pubg give a ban??

[hearty frigate]

Is using vpn illegal

What is third party app

[storm flume]

Use of unauthorized third-party software or methods, @hearty frigate, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @hearty frigate.

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @glass terrace.

[dawn zealot]

Hy pubg mobile. I am facing so much lag and delay when I open my inventory and the inventory is not smoothly working.. please help me i am pakistani using middle east server on my Samsung galaxy a51 with 6 gb ram.

[dawn zealot]

And this problems is after update of season 16 royal pass..

[weak sparrow]

Hello ?

Any Mod ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weak sparrow. Remember to read through #faq before asking questions in the support channels.

[junior anvil]

PUBG MOBILE my friends account has been hacked

Plz help him

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @junior anvil.

[stuck root]

Hi, with regard to the upcoming update I have a question about metro royale. I understand the inventory will be reset, does this include metro money can anyone confirm?

[surreal lynx]

Is there any chance of getting banned for 8years?

[celest shadow]

No, @surreal lynx.

[celest shadow]

Yes it does.

[surreal lynx]

My one frnd got banned for 8years

[polar marsh]

@surreal lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick sable]

hey, someone told me that if i use "gfx tool" or somthing like this i will be banned and is this a true information?

[storm flume]

Use of unauthorized third-party software or methods, @thick sable, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[stuck root]

@celest shadow thanks. That’s a real shame lol

[obsidian bison]

Hey does anyone know how to fix the mic glitch

Cuz 8 can’t open it

[clear spindle]

Restarting the game will fix it.

[cedar sentinel]

Are y’all seriously wiping inventory in metro?

[clear spindle]

I hope you have checked the patch notes.

[cedar sentinel]

Where are they?

[clear spindle]

@dawn zealot It will get fixed in the next update.

[clear spindle]

#news.

[wise sable]

hi igot 10 years banned for nothing can you help

[polar marsh]

@wise sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ashen parcel]

Account banned without any reason i spended 3 lakh and season 1 user

[polar marsh]

@ashen parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple cairn]

Help

My layout isn’t working

Layout 2 is saved but doesn’t change

[night cloak]

ya hilesiz ban yedim kanıt istiyorum yokk nedennn

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple cairn]

<@&481161015728406538>

[night cloak]

Yes?

[clear spindle]

Try doing a Routine repair and Restore Default Settings from the repair option, @simple cairn The moderator mention is only for server emergencies.

[cedar sentinel]

Wow y’all are seriously wiping our inventory

[simple cairn]

Oh hi it works now

But

[clear spindle]

Didn't I answered you regarding this ??

[unreal wolf]

Can i ask you a quick question?

[cedar sentinel]

You did, but you’re about to make a lot of players mad

[knotty kite]

Ban my id please id 6770670039

[simple cairn]

How do I copy layout from tdm to classic? After changing account,my layout changed and I can’t copy my original

[clear spindle]

Yes, @unreal wolf??

[unreal wolf]

Do you get banned for using VPN?

[clear spindle]

You cannot copy from TDM to Classic.

[simple cairn]

Rip

[clear spindle]

@unreal wolf #questions message

[clear spindle]

The new mode will have better things.

[simple cairn]

Can I restore my original layout

My previous

[unreal wolf]

Thanks.

[clear spindle]

I don't think so if you haven't saved it.

[unreal wolf]

@velvet flame

[simple cairn]

I helped my rank up on his account and my layout copied to his,but when I played classic the layout didn’t change from his to my.

After I logged out of his account I when back in my and it was changed to my old layout

[velvet flame]

@unreal wolf

[elfin blaze]

Can anyone help me

I've switched servers and it says I have to wait 60 days.... Wtf why??? And how can I switch it back

[clear spindle]

Sharing accounts are against the ToS and you can set it by your own again.

@elfin blaze you can change it after the cooldown.

[simple cairn]

Oh

I didn’t know that

[elfin blaze]

I'm not waiting 60 days...

[simple cairn]

I guess I’m gonna stop

[clear spindle]

Unfortunately you have to.

[elfin blaze]

Naw just gonna go play call of duty and uninstall

[clear spindle]

Your wish.

[elfin blaze]

Naw... More of a forced hand.

Is there no customer service number I can call

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @elfin blaze.

[elfin blaze]

In game customer service is trash

[glossy sable]

Why do you want to call them?

You can chat with them in a written form.

[elfin blaze]

I'm not waiting 60 days for mistakenly switching servers

[clear spindle]

I've switched servers and it says I have to wait 60 days....
You'll get a confirmation when changing the server and after that you've to wait for the time period.

[elfin blaze]

Again I'm not waiting... Either I can find a way to fix it... Or ping can go pound sand

[clear spindle]

This ain't a bug to fix.

Only option is to wait.

[elfin blaze]

No I have two options

[clear spindle]

Hmm??

[raw zinc]

Hey? Can I get a list of mail ids where we can contact the support team except from the cs_tencentgames one? @glossy sable

[glossy sable]

The what?

Well, that is the only email we have. You can contact the in-game Customer Service from your game settings.

[night cloak]

Does new version arrive before new season start? And when arrive it?

Hi, where do i report hackers

Thanks

[mystic ember]

Was facing high ping on Asia server on Data Jazz network ping was 300MS

What to check in it

[night cloak]

@mystic ember You can try switching between data and WiFi to find a sweet spot.

[raw zinc]

@night cloak do pubg support team read our mails and reply or the replies we get will always be an automated one?

@glossy sable

[glossy sable]

The in-game Customer Service is the best way to contact them.

[night cloak]

@raw zinc It depends on your query. If it is something related to the game or account issue, the in-game Customer Service is the best way to contact them.

[proven crescent]

Why can’t I log in via Apple on iPad?

All I see is Twitter, Facebook, Game Center and guest along with phone/email login

[raw zinc]

I have contacted them ingame too but the reply was kinda vague, so I wrote a detailed mail to them on [e-mail]
Basically I appealed to them for an unjust 10 year ban on my account, requesting to recheck and validate the reason for the ban. Will it be prove helpful to me? the mail I sent to them? @night cloak @glossy sable

[polar marsh]

@raw zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@proven crescent There is sign in with Apple. Could you share a screenshot?

[proven crescent]

I can log in via apple on my iPhone but not on my iPad as you can see in the pictures^ there is no login for apple on my iPad

[night cloak]

@proven crescent It is available on iPad. Could you share a screenshot of your iOS version?

[woven summit]

Pubg please say me I use GFX tool you will ban my account

[storm flume]

Use of unauthorized third-party software or methods, @woven summit, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

I need Support For Pubg Kr

[woven summit]

If I use GFX tool it ban my account plzzz say

[storm flume]

Use of unauthorized third-party software or methods, @woven summit, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@night cloak i need Support For Pubg Mobile KR

[night cloak]

You can Contact their Customer service From Game

@night cloak U are Right But Game Is Not Going Forward From Login Screen
Showing That Server Is Currently Under Maintenance

@night cloak This support is only for global version, unfortunately. For Korean version, please checkout https://pubgmobile.helpshift.com/a/pubg-mobile/.

I want luck in classic crates

@night cloak Feel free to discuss about it in the #pubg-mobile channel.

[proven crescent]

12.5 is the software version

[nocturne glade]

Hello guys, Can anyone can help me to change my server back, Because I accidentally changed, From Europe to North america, But my main server is Europe
And i was ranking in solo tpp, but know i have lost everything
Guys please help
Thats will be mean to a lot, if anyone can do
My Pubg mobile account ID is 5398520719

[night cloak]

@proven crescent The sign in with Apple is only available on iOS 13 and above. Please update your iPadOS version.

[night cloak]

@nocturne glade Unfortunately, you cannot change it before 60 days.

@proven crescent It looks like your iPad is old and does not support the latest version. You will not have the sign in with Apple on this iPad.

[nocturne glade]

Why pubg mobile do that? Put in some crazy updates, one move and all gone

[night cloak]

@nocturne glade It was clearly written that you can only change the server once every 60 days. Feel free to share your feedback in the #old regarding the change.

[proven crescent]

Aw dang it, yeah it’s iPad Air, thank you so much for the help though @night cloak 🙏

[night cloak]

No worries, have a sweet day!

[lusty hill]

@storm flume is it true metro inventory will be cleared before next season? PUBG about to make people really mad.

[sage pine]

hello i want sportsman to solve some problem in pubgmobile game 🙂

[compact cedar]

what type of problem you facing

[sage pine]

i want to speak arabic !

@compact cedar

[compact cedar]

i am muslim but i understand only english

[sage pine]

ok bro >>
sumbody play in mode duo on top 10 Europ >> |
if face him in game >> we make team more 5 or 6 player
and run by car and kill any body in game

i have capture record 1 mint

and some hacker play with you im anther team

[compact cedar]

id no

[sage pine]

5299969666

[compact cedar]

its your id name or hackers id

[sage pine]

I could not reach the hacker ID ..
But I got ID of the person who makes alliances and cooperates with hacker players inside the game
I shot that video if you want to watch

[jagged fractal]

Why i didnt get this avatar profile pic when i already bought rp?

[heavy vortex]

Redeem it from rp section for 16BP .. @jagged fractal assuming you have Crossed 75 rp

[storm flume]

Hello, @sage pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[jagged fractal]

Oh thanks i didnt noticed @heavy vortex

[compact cedar]

Yeah. As you Give Us id. We Will Invistigate And Support Your Opinion. @sage pine

[lusty hill]

More cheaters in PUBG metro than any game I have ever played

[sage pine]

You can watch him and see that ... he's now playing with alliances

[compact cedar]

Ok. WE Will.Thank You For Supporting Us For Clean Gaming Environment. @sage pine

[sage pine]

do you need video recuord

i have it

[onyx dagger]

Report them in-game, @lusty hill.

Kindly refer to the bots message which has tagged you above, @sage pine.

[sage pine]

ok thx

[compact cedar]

http://cheater-report.pubgm.cc/. YOu Can Report Him Here. @sage pine

[sage pine]

thx

[night cloak]

How do I get my profile picture to update, it's linked to my Facebook and it's showing my PFP from over a year ago

[open fable]

Help need

Anyone

[onyx cairn]

What's your issue? @open fable

[open fable]

My friend account got hacked

But he didn't give his email or anything to someone but some random guy hacked into his account and unlinked his fb

And he came in with his google play

[charred quest]

Why's "my friend/me account got hacked" always happen JUST DONT GIVE OUT YOUR INFORMATION

[open fable]

And he just saw that and my friend talked with the customer service and unlinked the fb of the hacker

And how can a account got hacked

He didn't share is information

[charred quest]

@open fable your friend probably gave out his personal info

[charred quest]

Did he accept a "free" battle pass

[open fable]

@charred quest no

I don't know guys

My another squadmate has also faced the same problem

But he didn't get his account back

We tried many ways but the customer care told we can't do anything

[onyx cairn]

Please contact the customer service in-game for account related questions. And kindly avoid having conversations in this channel.

[open fable]

@onyx cairn dude we have spoken with them

They tell that they can't do anything

[night cloak]

Stupid answer

[storm willow]

Only ingame customer support handles account related issues.

[open fable]

I just want to know how the account got hacked we didn't share any information of our personal info but how

Plss guys I just want to know about that

😫

[night cloak]

My account banned and I didn’t break the rules , I tried many times to contact with pubg but they don’t want to help the soldiers.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@open fable You can review your social media login records to find suspicious activities.

[cerulean charm]

Hello, my brother accidentally changed my server to North America, I live in Europe, you can return the server to me Europe????????

[onyx cairn]

Don't give your account to your brother. You have to wait for 60 days to change it again.

[night cloak]

I hear that PUBG create new weapon for Livik map named by Famas is that true for fake?🤔

[onyx cairn]

#news @night cloak

[polar marsh]

@errant fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean charm]

Right now it's not possible to change the server at all? Please give one chance to make Europe play right now, maybe the connection does not catch?????

[clear spindle]

A chance was given before December 1st. Now all you can do is to wait.

[cerulean charm]

I didn't know at all, I saw today that I had a bronze then I saw that I had a different server ((I could wait not to play it is not possible the connection does not catch a ping there 900 one more chance give me a server once Europe pliz

[night cloak]

I have a question why, if you get negative points, it goes down from the rank of diamond to gold and if you get positive points, you have the rank of diamond where the rank is platinum

[lavish rivet]

Anyone know if we will keep metro cash next update?

[onyx cairn]

Please check the latest message in #news @lavish rivet

[lusty hill]

No new metro maps and inventory wiped? Wow PUBG between cheaters and this your game is taking a huge hit

[pine patio]

We in the Sultanate of Oman choose a Middle Eastern server so we can play, but we are surprised by a ping at our highest speed, which becomes 128ms, and the same players in the Turkish server have a ping of 20ms and we cannot resist them, but some Omani players are used in the United Arab Emirates or the Kingdom of Bahrain, and the ping becomes Between 20 ms to 60 ms on the same server, we hope to fix the problem that we have because we are tired because of high ping

[frail wing]

hello , who do i contact regarding a banned account ?

[polar marsh]

@frail wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short gate]

Hello,i get banned on my acc for no reason, i didn't used any kind of a cheat, i didnt even Kill my teammates.
My id:61247470464
My name:MBBxEMIN

[polar marsh]

@short gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pine patio]

We in the Sultanate of Oman choose a Middle Eastern server so we can play, but we are surprised by a ping at our highest speed, which becomes 128ms, and the same players in the Turkish server have a ping of 20ms and we cannot resist them, but some Omani players are used vpn server in the United Arab Emirates or the Kingdom of Bahrain, and the ping becomes Between 20 ms to 60 ms on the same server, we hope to fix the problem that we have because we are tired because of high ping

[vagrant forum]

Please report that in #old along with a short video clip of the issue, @earnest crag.

[vagrant forum]

Please send your feedbacks in #old.

[proud cave]

Hello, i got locked in Asia by accident and desperately need to be put back into EU server

[mortal apex]

@proud cave Unfortunately,u have to wait 60 days. This is the only way.

[frigid pumice]

Hi GuyZ %
i subscribe prime plus subscription then next month google deducted 20$ (! monthe for current and advanced for next month)
Plz Help !
I want to unsub subscription and want my refund to my bank which is subscribed in advance any 1 can help me out please ? @bold siren @night cloak

[normal fulcrum]

Please contact Google Play support for any refund related queries @frigid pumice. Be warned, forcing a refund when not possible might lead to removal of any future purchase ability in-game.

[winged wyvern]

My server messed up I play north America and I live in the USA but my server is stuck on Europe it happened when I joined a custom room on Trovo 16 days ago I have tried contact you in the passed but it still not fixed
My gamer tag is 5293523816

[lone kindle]

Hei, how can i get în contact with one of the admins , someone broke my account and i can t connect anymore

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lone kindle.

[clear spindle]

@winged wyvern report that in #old.

[night cloak]

Please support help me whos bann my account? 😫 😫 😫

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lethal bobcat]

Hi

I am still having error buying prime plua please help

[forest slate]

how I can play Pubg mobile on 90 FPS on Gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @forest slate. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @forest slate.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lethal bobcat.

Please do not use languages other than English, @forest slate. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[forest slate]

ok

[onyx dagger]

Alright then.

[lethal bobcat]

I h ve gone to customer support no one is replying

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lethal bobcat.

[lethal bobcat]

What does it mean

[runic musk]

Hey! in your patch of update 1.2 you said that "at the start of a new chapter your rankings and inventory in Metro Royale will be reset" so MY QUESTION IS ARE WE GOING TO LOSE ALL OUR ARMORS AND WEAPONS? in next chapter.

[night cloak]

@lethal bobcat Please contact with Google Play customer service.

[knotty quail]

Will players who use a 60 Hz screen from 90 FPS illegal sources be banned?

<@&481161015728406538>

[night cloak]

@knotty quail Please don’t mention the moderator role unless there’s a Discord server emergency.

[knotty quail]

okay give me answer please)

[night cloak]

And, I did not understand your question. Could you elaborate?

[knotty quail]

Some players put 90 frames per second on a 60 Hz screen. By changing game files

in com.tencent.ig

and they getting monster aim when firing with crosshire

[clear spindle]

Modifying the in-game file will lead to an account suspension and there's no point in editing a file when your device supports only 60 FPS.

[novel veldt]

Exactly

[knotty quail]

no, they did't get 90 fps ingame but they have monster aim when firing with crosshire

[clear spindle]

Monster aim.

[knotty quail]

)

look )

[clear spindle]

Do not share such in here.

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @knotty quail:

:white_small_square: http://bit.ly/37Lgfbm

[knotty quail]

ok i will link u in dm

[clear spindle]

As I previously said, it will lead to an in-game account suspension.

[knotty quail]

@clear spindle 100% ban on in-game account ?

[clear spindle]

Yes.

[storm flume]

Use of unauthorized third-party software or methods, @knotty quail, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[lusty hill]

@runic musk I am guessing yes. Finally they make a great mode and ruin it by doing that.

[teal field]

Can I talk about unright bans in here?

[polar marsh]

@teal field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn pebble]

Hey..Can i Know wich gameloop( 7.1 or 4.4 ) version is good for low end PC ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @solemn pebble. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @solemn pebble.

[ionic lance]

How can i end this conversation and start a new one

[eternal nest]

Any help to change my server back to Europe. I am trying for 3 days to get help with no luck 😞

[night cloak]

You can change it in 57 days, @eternal nest.

I believe you’ll need to wait for an agent to close the ticket, @ionic lance.

[eternal nest]

I can’t wait that long server changed by mistake once joining a room

[night cloak]

Please report this in #old, @eternal nest. Be sure to provide provide the following details in your report:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[ionic lance]

Hi , i am facing an issue with my in game pings ( ms ) whenever i am playing with my forigen friends. Ms goes too much high like 40 to 250
But when i play solo or with Pakistani Friends my pings are stable like 40-50
Id : 5287264872
Device : Iphone xs max
Internet : Jazz 4g , Zong 4g , PTCL

[rare thistle]

Will the metro royale update reset the amount of money you have or just your items in your inventory ?

[neon palm]

urgent technical support needed

someone hacked my account and linked his email to it. therefore, I need your assistant to unlike my account to the current linked email.

note that I uploaded my info to Pubg and all has been accepted a week ago but unfortunately it's still linked to the penetrator email.

furthermore, the hacker is manipulating with my account by some hacking stuff to get banned

[rancid elm]

hello, i cant log in my account it says ACCOUNT HAS BEEN LOGGED IN WITH A NEWER VERSION OF THE GAME, what can i do?

[nocturne glade]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nocturne glade. Remember to read through #faq before asking questions in the support channels.

[rancid elm]

Mocha my version is 99999, are u sure it will work after new update?

[nocturne glade]

I accidentally changed my server how can i get back to main server?
I have been writing to coustomer service they didnt help me, mby somebody here can help me, I was ranking solo tpp all tier now its gone for 60 days, i need get back to EUROPE to get my first Conqueror

[cosmic ore]

I cannot link my number with my account because I'm not receiving verification code can someone assist me?

[nocturne glade]

I think someone can Change my server From North america to Europe, Because i dont wanna lose all my stats

Its not to hard I believe u @vagrant tulip

U can do it bro:)

[rancid elm]

thanks Mocha, one more question - On my other account im getting banned 1 day, than 3 days and today 7 days and i cant even log in, it says im using 3rd application. im scared that i will get pernament ban and im not using anything? please my account is worth 3 000 euros

[polar marsh]

@rancid elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neon palm]

@vagrant tulip I contacted the support and accepted my info 2 weeks ago but still linked to the wrong email

Please help me

[raven adder]

Guys i keep seeing videos of quick matches and sniper matches in miramar, but i always just thought arcade mode was erangel only. How do i play arcade mode in miramar?

[nocturne glade]

Then what kinda of vpn i have to use to be better ping in North America? Because it’s to hight like 300+

[cosmic ore]

i am not getting my answer there

[neon palm]

@vagrant tulip he is playing with hacks to get my account banned

[raven adder]

But i've played over a hundred arcade matches and never got anything other than erangel

[cosmic ore]

😩

[nocturne glade]

@vagrant tulip explain me

[onyx dagger]

As the Phone Number link feature is still in the BETA version, there might be delays/issues.

[cosmic ore]

no its in global version

basically i need to change my region

[nocturne glade]

See @vagrant tulip u have EUROPE server give me that to

[onyx dagger]

BETA Phase, @cosmic ore.

[raven adder]

I have had every map downloaded ever since i started playing the game

[fallow folio]

Hello?

[cosmic ore]

basically i need to change my region

[nocturne glade]

Bcz NA server is trash, hight ping

[fallow folio]

Please fix the banned cheat ninja from Indonesia

[onyx dagger]

You need to wait for 60 Days, that is the only way, @nocturne glade.

[nocturne glade]

There is have to be how to fix, but no one wanna do any stupid Random guy problem

[cosmic ore]

i need to change my region and its asking to link mobile number

[onyx dagger]

Do you have an option to change your region, @cosmic ore?

[cosmic ore]

yess

[neon palm]

@vagrant tulip please help me

[onyx dagger]

You have been answered, @nocturne glade. Please move channels.

[chrome swallow]

They sent me this from December 23 and I know 10 days are gone

[nocturne glade]

A okay

[chrome swallow]

What should I do

[lethal bobcat]

Can we buy prime plus from different google account every time

[cosmic ore]

@onyx dagger help me

[chrome swallow]

Any other method

[onyx dagger]

Well, @cosmic ore,
Kindly create a detailed report in #old. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[neon palm]

@vagrant tulip I confirm contacting the CS but they did not solve it out yet

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @chrome swallow.

[onyx dagger]

It is understandable, @neon palm. You need to wait patiently for their response.

Let's hope for the best!

[lethal bobcat]

?

[chrome swallow]

Doesn’t make any difference

[neon palm]

@onyx dagger my account costed me a lot so I don't want it to get banned ... please help me

[lethal bobcat]

Answer me please

Can we buy prime plus from different google account every time

Then why m unable to buy from other account then my linked gmail

[shadow torrent]

This support board is trash no one from pubg will help anyone but themselves to take our money.

[olive dove]

Because the answer is no, you need to link the google play account you are going to use for your in-game purchases. If there is one that is already linked then you can't use another one unless you unlink it first, which is not recommended as you might lose acces to your account while doing so.

[olive dove]

Thank you for your feedback, please be advised that The purpose of this server is to provide a friendly environment for you to have conversations with other players, team up with friends, provide feedback and bug reports, get community support, participate in events, stay up-to-date on news, and so much more.
Some issues like account related issues, we won't be able to help with other than to redirect you to the in-game customer support.

[olive dove]

High desync might be for many reasons, make sure that you repair your game client and that you have enough memory on your phone.

[fading shore]

Hello 2gether, can I unlink Gmail or change Gmail on pubg mobile please?

[olive dove]

You mean the email link or google account?

[fading shore]

Yes bro please help me

[olive dove]

Which one, @fading shore ?

[pale sparrow]

my account losted

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pale sparrow.

[fading shore]

I mean I want to unlink my email from pubg mobile

[olive dove]

Unfortunately, The email linking feature is not available in the game.

[runic musk]

Yeah true bro!.. i mean we really worked hard it's not fair!

[fading shore]

Sad, just one help can you please?

[lethal bobcat]

How to unlink emaIl

[olive dove]

We can't help with account related issues.

[lethal bobcat]

I have other social accounts linked no access problem

[olive dove]

Log in from the other social media and use unlink in your settings to unlink the google play account, the process will take 7 days to be completed.

[lethal bobcat]

?

[olive dove]

Can you show me a screenshot to your basic settings?

[fading shore]

Ok

[olive dove]

I am sorry, but this reply was not for you. In your case, unfortunately you can't unlink the email.

[onyx plover]

please tell developer make a report cheater on War .

[olive dove]

Feel free to tell them yourself in #old.

[olive dove]

You do not have google play account connected to your account at all.

[lethal bobcat]

Where it shows

[olive dove]

Facebook and twitter are linked. Only 2 social media can be connected to one game account.

[lethal bobcat]

You mean we can link other social accounts then facebook and twitter

[lethal bobcat]

?

One more thing how google play pass helps in-game purchases in pubg

[nova flower]

Please, what is the criterion for participating in the video review? When I request a message appears saying "I need to improve my score". What score would that be?

[olive dove]

Yes, you can choose up to 2 social media to be linked to your game account [e.g. FB, twitter, google play, wechat, apple id]

[olive dove]

Do you have a screenshot?

[lethal bobcat]

?

[olive dove]

The in-game purchases are connected to your store account, which is based on google services if you are using android or apple services if you are using ios.

[lethal bobcat]

I am asking about this google play pass

[olive dove]

Click on account

[lethal bobcat]

Why are you removing this pic

[olive dove]

Not needed.

[lethal bobcat]

Play pass

Does it havd any benefits in pubg

[olive dove]

This question should be directed to google play customer support.

[lusty hill]

@runic musk I really don’t understand why they are doing this! Might be time to spend money elsewhere

[olive dove]

It clearly states that you need to improve your rank, like reaching higher tiers (crown or Ace for example).

[nova flower]

Thank you very much, the translation into my PT-BR language is a bit confusing, I will give you the feedback. Thank you again.

[olive dove]

Great, good luck, and you are very welcome.

[meager pumice]

@olive dove

How i dont have country/region