questions

[strong furnace]

Hey! Is bonus challenge avaialble in pakistan

[ashen vapor]

But you say i say

[sly ember]

Is there a solution for not showing the Change Region / Country button?

[night cloak]

I suppose it is the details are given in PUBG mobile pakistan server the link for it is available in #735483472432594994

[night cloak]

unfortunately no

[strong furnace]

Okay👍

[sly ember]

If it doesn't appear, can I participate in a tournament? PMCO

[bleak lake]

Where can I find pubg emulator support

[night cloak]

Type .emulator in #481204134859505684

[night cloak]

You can check pinned messages in #pmco

[sly ember]

I challenge the reward not appearing to me either

[night cloak]

It is not available for some region

No e-mail removal in customer service

[iron sparrow]

Will I get banned for just logging into the game using a vpn? I'm not going to play. Just logging in and collecting rewards

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @iron sparrow.

[white dawn]

How to fix

[night cloak]

No e-mail removal in customer service

[night cloak]

Just wait until it finish the maintenance.

[plush nexus]

Hello, one of my friends got a 3-day ban on his account, knowing that he is a moral player and he did not cheat. What is the solution?

[polar marsh]

@plush nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[west notch]

I have a subscription that I bought in November and it was canceled in December. Since there is no money in the card, it is active again now. If I use this tip etc.

[onyx plover]

Please contact to customer service in game.

[potent heath]

Why can't i use other emojis from other servers but i have discord nitro

[haughty cypress]

elite and above roles only@potent heath

[ionic sparrow]

anyone speak mandarin?

[onyx plover]

Please do not use languages other than English, You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ionic sparrow]

Ok.

[round badger]

how to ban hackers by video ?

[storm flume]

Hello, @round badger!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[viscid shale]

Hello I have a problem. How can I change a country outside the European Union?

Is there anyone here to help me?

[onyx plover]

You can't change your country.

[viscid shale]

Why?

I am currently residing in Saudi Arabia

[onyx dagger]

It is because of the government laws, @viscid shale.

[jade nest]

Was your pubgm Account created in any of the EU country before? @viscid shale .If yes then You can't switch because of Government laws

[onyx dagger]

Your PUBG MOBILE account was created in one of the EEA countries; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the European Economic Area—to be able to obtain this option, @viscid shale.

[viscid shale]

But I installed the game and created the account in Saudi Arabia

You have created the account outside of the European Union

[onyx dagger]

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it.

[viscid shale]

How was the account registered in the European Union?

[onyx dagger]

I believe that you have been answered about this issue before.

[viscid shale]

This failed system, how it was registered in the European Union countries while I am in Saudi Arabia

[onyx dagger]

Again,

The system detected that you were in one of the EEA regions at the time of the creation of your account, nothing I or the customer service can do about it. :man_shrugging:

[viscid shale]

No clear solution was given last time

[viscid shale]

Again, this is a failed system. I live in Saudi Arabia and my account has been registered in the European Union

[night cloak]

I want to remove my email connection but there is no such thing in customer service

[onyx dagger]

Nothing I can do to help you in this situation. The system detects that you are in one of the EEA countries and created your account in that area. Due to GDPR laws, the change country/region button will not be available on your account, @viscid shale.

You may create a Conversation with them, @night cloak.

[viscid shale]

But I charged almost $ 1000 into the account

I have never been to the European Union

[glass yoke]

I am getting ban in every match first i got 30mins ban and later match i got 2hours ban.i don't know why.but i didn't do anything.Thats my account from season 2 and purchased RP from season 5.i didn't cheat or anything plz help me

[polar marsh]

@glass yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Let me clear this up for you one last time, @viscid shale. We are unable to assist you with account related issues here as we only provide community support and that in itself is limited as we are not affliated with Tencent Games' customer service. This Discord server has its own purpose and this is clearly explained and outlined in our #735483472432594994 channel, you may read further there.

In regards to your issue, there is nothing you or anyone else can undo what has been done to your account. If your account does not have the change country/region option, this was because it was created in one of the EEA countries and due to GDPR laws, you are restricted from changing country or region; whether if you claim that you were in Saudi Arabia or outside of these countries will no longer matter because the system detected that you were in one of these countries, hence as to why your account is how it is now. Please stop inquiring about this now as we are unable to assist you further, and can only redirect you to the customer service for further assistance. Thank you for understanding.

[night cloak]

I'm talking but there is no such option

[onyx dagger]

Create a conversation with them. When the bot provides different suggestions, you may type No, nothing helped, and then state the issue.

[onyx plover]

Its possible pubg kr filtering for other countries , some cheater from pubg kr cuz haven't reporting option.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @onyx plover.

[dim harbor]

I was banned, I did not use cheating, I played with my right, I hit the man with an awm, I got ban

[polar marsh]

@dim harbor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dim harbor.

[narrow coral]

Hello he has a problem with the change of the country button I hope to reply and solve my problem quickly when my hands play the game 51216907246

[onyx dagger]

Accounts created in EEA regions cannot change their Country in-game, @narrow coral. (Due to the Laws).

[narrow coral]

@onyx dagger

Is my account closed because of this problem or not?

[onyx dagger]

It's just that you cannot change the Country, @narrow coral. You may join PUBG MOBILE MENA server via 3.1 of the #735483472432594994 for further assistance in this regard.

[narrow coral]

@onyx dagger

I'm afraid my account will be closed because of this problem.

[onyx dagger]

You may join PUBG MOBILE MENA server via 3.1 of the #735483472432594994 for further assistance in this regard.

[narrow coral]

@onyx dagger

He doesn't have permission to write to the server.

[onyx dagger]

What do you mean by no permission, @narrow coral? I see you in the MENA server.

[night wedge]

Hello PUBGMOBILE team i got unfair ban on ipad and my ipad is jailbreak need help from you guys

[polar marsh]

@night wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone rover]

Juicy

[flat heath]

I have already posted a complain about my server being changed when i hosted a room match and I have still not got my server changed to North America .. Please help me and change my server from Asia to North America my game ID is 5122109699

[ancient nexus]

guys how to contact off persons club opera except mail

[humble star]

Any girl here

[stark kindle]

ineed to unlincked my facebook accont for my facebook

[shadow torrent]

Can any one please help me get back to North America server. It was automatically changed after I entered a custom solo match from the UI interface then I immediately exited once I noticed it was Europe. Game ID 5127947957

[night cloak]

What is the official website for pubg mobile chinese vearsion(im not chinese just wanting to see what does it offer)

[stray lion]

My account has been banned without any reason knowing I did not violate the
company's rules and did not use any hack or other things . Please take the
problem as soon as possible . thank you all ..
ID:5247093198

[polar marsh]

@stray lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine flower]

is it a update or a bug that metro mode dont drop item now?

[full bane]

i want to change my age on pubg to speak on microphone

[steady pendant]

Hello PUBG MANAGEMENT: Can you help me ?

Why my account has banned second time for 2 days wtf i pushed my rank again from bronze now again i got banned without any reason

[polar marsh]

@steady pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[late basalt]

My account has been banned for 10 year due to violation of rules
I did not violation any rule please unban my account
I am PUBG Player of SEASON 3 and i am very fairly playing this game and always report cheaters I was recording last game i played and i can show you that i was a fairly player So please help me

[polar marsh]

@late basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty wasp]

Hi help me to remove block

[night cloak]

Can i gift a royal pass with my uc?

[gritty wasp]

No

[night cloak]

for real?

[light lark]

Yes, you can gift it to a friend! @night cloak

[lusty heath]

hi

[light lark]

#chat for conversations, @lusty heath.

[lusty heath]

I have a problem and I need help, please

[light lark]

Please state your issue, @lusty heath.

[lusty heath]

Please Help
My account has been banned for no reason, and I am sure and confident that I did not cheat or violate the terms and swear to what I say
Note: I speak Arabic but I am using Google Translate
please help me
Thank you

[polar marsh]

@lusty heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light lark]

As stated above, you can File claim. No one can assist with this, @lusty heath! :)

[rugged basalt]

ikr pubg ban people for nothin

[stone trail]

sir i request to every one but no one reply me

[gusty rapids]

My account have been hacked how can help me please

[storm flume]

Please do not use languages other than English, @lofty bone. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shadow current]

Please remove livik map

[light lark]

#old, @shadow current.

[shadow current]

Sry

[hasty mulch]

شباب شنو ايميل الشركه اللي فيه يرد علي شخص مو بوت ؟

[storm flume]

Please do not use languages other than English, @hasty mulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

1s th1s engI1sh en0ugh?

[glacial palm]

😂😂😂

[night cloak]

hello please i want support help me

کوردی تیایە

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mortal apex]

What happened?

[hasty mulch]

how can how can I connect with anyone in Pubg mobile support ?

[faint folio]

Hello I'd like to report two people teamming up in solo modo where could I do that?

[mortal apex]

@hasty mulch Hello,please state your issue!

[faint folio]

Could u help me kallistos

W my report

[mortal apex]

@faint folio Hey! U can report via this link! —-> http://cheater-report.pubgm.cc/

[faint folio]

Aigh ty

[mortal apex]

Your Welcome!

[faint folio]

But I mean they are not hackers thermy were just teamming up in solo mode but do I still report them in that link?

[mortal apex]

Yes.

[faint folio]

Thx

[hasty mulch]

@hasty mulch Hello,please state your issue!
@mortal apex

In this period my account was banned from the game for ten years. On the other way, it will be banned for 3650 days until 2030. I didn't do any mistake to receive a banned. I didn't use any third-party software, any immoral within the game, or any hack, so I think I was blocked by a mistake from the reports which they thought that I am a hacker or something like that. I am an old player which I play for years ago, also I am a good player that I don't need any hack to play like a professional gamer. I participated in the official PUBG tournament. I am not lying and you can check my channel on Instagram which is @pubg.WatchMe
I can convince you by this video which proves that I play normally and cleanly without any various hack, so the video shows that I play properly through following the game’s conditions.

[night cloak]

there one want scam me and link twitter acc in my account and want unlink this acc

i want unlink this twitter acc please

[mortal apex]

@night cloak U have to contact the Customer Service in-game and the one of your social media,in this case,Twitter.

[night cloak]

he have acc and i have uc and i want unlink twitter from my account in this time

[rancid elm]

is it possible for some one to log in while account is banned like 3 days? cuz im banned 3 days and i just saw that some one logged in 9 hours a go.. ?! please answer

[night cloak]

if i wait he will spent all my uc

[mortal apex]

Please refer in #faq 2.12 @hasty mulch.

[night cloak]

hi

[faint folio]

Hey another question pls

I have to write the is and name of the cheater ok I wrote the id

[mortal apex]

@night cloak Unfortunately we can’t do that much here. The only way is to contact the Customer Service that u find in-game and the Customer Service of Twitter.

[faint folio]

But i can't write the name it's arab letters

Is it ok with only the id? Or I have to login game and copy cheaters name

[mortal apex]

Yes,this is important. U have to login and copy the IGN.

[faint folio]

Okk

Is it sure he will at least get banned for a day

Cuz he fckd up my mission on the game lol

[night cloak]

hi hi

Is this chat the right place? To solve blocking problems
With a PUBG Mobile account

[wintry osprey]

divad, is anyone able to login while the account is banned?

[night cloak]

please want link live chat for twitter support

[mortal apex]

@faint folio The Customer Service will take care of it. So,your report is enough. They are going to do what it must be done!

@night cloak Unfortunately,we only provide support for Pubg Mobile,Global version.

[faint folio]

Yeah because I got in on video thank god

I have to upload proof on yt lol

[night cloak]

divad there scammer want scam my account want unlink twitter

i have all my information to know its my acc

i have 1.380 uc and he will spent it

If not, please guide me to the appropriate place
Automated response cannot understand my problem
And the response will be the same without finding solutions

please want help make me safe

[mortal apex]

What happened?

[night cloak]

Please Help
My account has been banned for no reason, and I am sure and confident that I did not cheat or violate the terms and swear to what I say
Note: I speak Arabic but I am using Google Translate
please help me
Thank you

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

Unfortunately we cannot do that much here. Please refer in #faq 2.12. @night cloak

@night cloak I’m sorry to hear it,but u have to contact the Customer Service in-game (as i already told u before). They will assist you. Also,refer in #faq 5.3.

[hollow vale]

@mortal apex I need help

[mortal apex]

@hollow vale Please can you elaborate?

[hollow vale]

@mortal apex Someone hacked my PUBG ID and unlinked from social medias, how can I get my ID back ? I have all the proof of that ID with transactions

[mortal apex]

@hollow vale You have to contact the Customer Service in-game for further assistance.

[hollow vale]

@mortal apex I am not able to reach Customer Service Page, is there any other way to contact ?

[mortal apex]

@hollow vale Please refer in #faq 5.3

[faint folio]

Hey I already reported a guy when do I get a response from it?

[hollow vale]

@vagrant tulip no

[faint folio]

Cuz my Gmail don't send me notifications so I gotta be alert when they reply if they ban him or not

Okk

[mortal apex]

Yes,exactly.

[faint folio]

Can u watch my video to see if it is enough proof? Pls

[hollow vale]

@vagrant tulip No I am not able to Login

[faint folio]

Cuz I mean it's obvious but u never know

[faint folio]

Dude assume ur account it's gone it's really hard to get a hacked account back

Ok ok sorry lol

[hollow vale]

@vagrant tulip I linked with twitter, I am able to login in Twitter but not able to login in game, that's what I mean

[faint folio]

U could get it account back if u have the 2 step verification

Change the password of ur account and number if possible

[hollow vale]

@vagrant tulip yes, he unlinked my twitter, I don't know how he got me 2 month ban and now when I tried to login, it is unlinked

[hasty mulch]

Please refer in #faq 2.12 @hasty mulch.
@mortal apex

Maybe there is a mistake or miss understanding because I read the whole terms and conditions and I notice that I didn't break any of them at all, also I have videos proof that my words are correct. Can I know what is the term that you think I violated?, to convince you with an evidence

can i know what is your problem?
@vagrant tulip#

In this period my account was banned from the game for ten years. On the other way, it will be banned for 3650 days until 2030. I didn't do any mistake to receive a banned. I didn't use any third-party software, any immoral within the game, or any hack, so I think I was blocked by a mistake from the reports which they thought that I am a hacker or something like that. I am an old player which I play for years ago, also I am a good player that I don't need any hack to play like a professional gamer. I participated in the official PUBG tournament. I am not lying and you can check my channel on Instagram which is @pubg.WatchMe
I can convince you by this video which proves that I play normally and cleanly without any various hack, so the video shows that I play properly through following the game’s conditions.

and this my id : 5370211094

[zealous turret]

is this a new feature or what

[hasty mulch]

Well you need to tell that to the customer support ingame nothing can be done here
@vagrant tulip

I already try to contact (support in the game), but I think that there is no response by a normal person because I received 2 emails and both of them are similar, so I think it is a constant email by a computer itself to respond with any issues players are faced. The answers in emails don't make sense with my problem.

Ok

[polar marsh]

@modest charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty zodiac]

How can I delete stirage from pubg mobile?

[gray shale]

Please Fix This Bug.. it happend when I clicked the Rank Option...in Lobby all Options vanished.

[lyric kraken]

Hello Tencent
My account has been closed for 10 years
Whose details are given below -
Name-FNC.ghazi
ID Number -5256660530
My friend was playing with a hack in his account and I did not know about it.
Due to which I have also been locked,
I request that you take appropriate action and Unban my account

[polar marsh]

@lyric kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

#old , @gray shale.

[timber crown]

My email was hacked ,and I called the company, but the response was 60 days later, and I can't wait, what should I do?

[night cloak]

Hello
I need help about me account I get one option to link to pubg and i linked it to facebook and want to add another one

[trail yoke]

hello i need to revok the email who is linked by my account

[scarlet kraken]

I reported the guy who was exploring a glitch how long would they get banned for glitches?

10 days?

[dim plinth]

PUBG account banned

i was in rank push... while playing I received a message that ur account banned for 10 years.... i want to know what’s my mistakes... I never want to use hacks or cheats..... my account is value..... please check it what’s wrong on my account PUBG thanks again

recently I received a message that banned my account for violating regulations unlocks on: 12.3.2030 04:15:00
I want to know why it’s banned please check it my account.... maybe it’s mistaken from ur system
Nickname : ŚEXYē
ID : 5429791204
Thank you

[polar marsh]

@dim plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello how can i add another social to my account the sign of + not found

[mortal apex]

@night cloak U have to contact the Customer Service in -game since the option is not available!

[night cloak]

I try to contact with them but the bot close the conversation can not get real man to answer me

[prisma patio]

Hello, I applied to Content Creator role but anyone have any idea how long it will take to get a response back as it tells me to get in touch with a support member on discord. Thank you.

[earnest crag]

I wanna just say I reported people for teaming but it was actually squads in quick match and that my two other members left and it was a big mistake and it was mistake on my part

[thorn apex]

use #discord for that purpose

[weak ledge]

Hi i need help

[thorn apex]

they wont be banned unless they really were teaming

[thorn apex]

how may i help you

[weak ledge]

How can i unlink e-mail?

Somebody connected email to my account and trying to unlink my both platforms

[thorn apex]

there's no such option available as of now, you can try removing access directly from google settings

[weak ledge]

What do you mean from google settings?

@thorn apex

[thorn apex]

You may find an option like this, under security section

[weak ledge]

I dont have the acess to the mail bro

[tired aurora]

When i try to change region, thats happen! What should i do, there is no penalty to wait ..

[weak ledge]

Im only connected with my facebook and my twitter

[thorn apex]

oh, then you may contact in-game customer service

for further assistance

[weak ledge]

Whats this here?

Pubgm-support from pubg mobile?

[thorn apex]

can you please translate the notification present above?

[weak ledge]

It doesnt let me load the in game customer service thats why i am here

Its loading 5 mins

[thorn apex]

can you elaborate on this a little bit

[tired aurora]

Faild to edit.

[tired aurora]

??

[thorn apex]

just a min

[tired aurora]

Ok tyt

[thorn apex]

are you using the global version of the game?

[tired aurora]

Yes

[thorn apex]

it hasnt been 60days

have you updated the game recently?

[tired aurora]

Game up to date

There is no delay, that mean 60 days done

[thorn apex]

how can that be possible, it hasnt been 60days since the update was out

[tired aurora]

So how can i know its 60 days without delay ?

Bo

No”

No

[thorn apex]

you may try doing so

[tired aurora]

Ok wait

But i tried from mobile also from pc

Still same problem

[night cloak]

Try a routine repair

[tired aurora]

Ok wait

[thorn apex]

also, try switching network from mobile data to wifi or visa versa

[tired aurora]

Ok

[rotund marlin]

Is scrimstourney.com a scam

[onyx plover]

No need for unnecessary comments in support channels.

[rotund marlin]

that website is claiming to be under pubg mobile and tencent, and its asking me for my login info and that’s unnecessary?

[onyx plover]

Don't spam it in support channel. you should be report here #discord

[knotty kite]

Some one hack my facebook account sir please help me

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

You may follow the instructions below when contacting the in-game customer service:

Your conversation should be like this.

[onyx plover]

please be patient.

they will answer to you

[night cloak]

@knotty kite is it KR version?

[knotty kite]

I linked pubg kr with 2 platforms facebook , play games i access with play games only please help me sir

[night cloak]

we only provide community support for PUBG mobile global english version

[knotty kite]

Yes kr version account

[night cloak]

we only provide community support for PUBG mobile global english version

[knotty kite]

So what i do

I am from India

[gritty wasp]

Hi my account has been banned

[polar marsh]

@gritty wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

you can contact customer service
Your Account might not be hacked It is a problem that many players face You can tell them that It is showing your account is linked with a newer version of game

[grizzled imp]

Hi there , I have been trying to contact pubg support for last 3 to 4 months , my email address got hacked but I recovered it but was getting too many spam emails so I had to delete my gmail entirely from data base , which I later realised was also linked to my pubg as 3rd login i.e login via email , can you please help

[onyx plover]

please be patient they will answer to you.

[grizzled imp]

If they didn’t answer in 4 months how they answer now

[night cloak]

email cant be unlinked

[grizzled imp]

I just want to change it which they can

[thin rock]

Subject:my account is ban, I'm not agree with this

My account user id:

Nickname

Dear sir my account was banned and I'm not agree with this Because my account doesn't violent your guidelines And i don't know but some how my account got ban so, recheck it and recover my account and give it to me.

[polar marsh]

@thin rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

to change you have to unlink

you can contact customer service again and try

[night cloak]

how can i get back to my old server

[night cloak]

You have to wait 60 days to change your server back to your original server

@night cloak

[knotty kite]

He hack my facebook instagram pubgkr id please help me

I have only access with google play games

[night cloak]

contact customer service ingame
we only provide community support for PUBG mobile global english version

[earnest crag]

Thankyou

[night cloak]

you can report him to instagram

[celest shadow]

As I understand it, your PUBG MOBILE account, Instagram and Facebook account has been compromised and accessed by an unauthorised person.

For your PUBG MOBILE account, you will need to contact the customer service of the client you are using for further assistance.

For your Facebook and Instagram account, in order to get your accounts back on your hands, you will need to contact the customer support for both platforms, @knotty kite:

:white_small_square: https://www.facebook.com/help
:white_small_square: https://help.instagram.com/

Once you provide sufficient information to support your ownership of these two accounts, they will be able to return it back to you. Please be advised to not share your personal details such passwords to third-parties.

[solid token]

How i can make a claim by video about a player?

[celest shadow]

What has the player done, @solid token?

[solid token]

He is playing with hackers as alliance and they kill others players then give the game for him.

[celest shadow]

Please report the player in the game with the reason of teaming up with cheaters, @solid token. He will be punished accordingly.

[solid token]

How i can report him if i cant kill him in anyway, his alliance will not leave me kill him.
His alliances are hackers.
In solo classic, they are playing 7-9 players together.

[celest shadow]

You can find the player via his username or numeric user identification and report him from his profile, @solid token.

[solid token]

I can proof this with video when they killed all players in the game then give him the win.

[storm flume]

Hello, @solid token!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

You can report them here if you think they are cheating.

[solid token]

Ok

[knotty kite]

Hello Soldier,

Thank you for contacting us!

We understand that your Account has been hacked. We will surely assist you in this regard.

We are sorry to hear that you have issues with your account.

As per your concern, we wouldn't be able to retrieve the account, as already one of your Social media account which you have linked to the game has hacked by the hacker and made disabled. Hence we suggest you to contact the Social media team as they are the dedicated team who can make your Social media account back to active status and more secure.

Once you have contacted the Facebook team, they will help you in retrieve your Facebook account. After getting the access, then you can log in to the game by tapping on Facebook and log in with your credentials. You will be able to access your game account. Hence we request you to contact the Facebook team.

We appreciate your patience, and we again thank you for reaching out to us.

If you still have any issues, please feel free to write back to us. We would love to help you with that. Until then, take care and have a nice day!

Best regards,

Shane K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[night cloak]

Contact your social media's customer service and tell them your issue

[bitter compass]

السلام عليلكم
تم تبنيد حسابي ب الخطئ
يرجى اعادة النضر الي الحساب
وشكر

[storm flume]

Please do not use languages other than English, @bitter compass. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bitter compass]

My account has band classified incorrectly. Please reconsider. Thanks

[polar marsh]

@bitter compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep slate]

Good morning

Can i ask?

[night cloak]

yes

[deep slate]

I raised a request for technical support from within the game that my account was hacked, and I was answered with a request for some information and I attached it

Since then I have not been answered, is this delay normal? It's been a week since they answered me

[tall falcon]

My account has been suspended classified incorrectly. Please help me. Pybg id - 5182388423.Thank you pubg mobile team.

[polar marsh]

@tall falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

you will get your response within 60 days

[deep slate]

I get it already

[night cloak]

what was it?

[deep slate]

they ask for some info

[night cloak]

Give them

[deep slate]

Someone name is vini

[night cloak]

you should give them the Info they asked

[deep slate]

He asked about the date of creating the account and asked for some attachments, such as his first bill and another one, and I gave it, but he did not reply

[normal fulcrum]

You will get a reply soon if all the info you provided are correct @deep slate

[deep slate]

All I fear is that the hacker will cause the account to be banned.

[deep slate]

I hope that

All the info is correct

[normal fulcrum]

You shouldn't share your account credentials to unknown person or visit phishing websites in hope of getting free or cheap in-game items

[deep slate]

Yes

[arctic quiver]

How do I contact pubg ?

[clear spindle]

Regarding ??

[thick forge]

Can i get help
someone connect playgames and twitter in my pubg mobile account
when im not playing game

[humble wedge]

Hello, Is there any option to change Mobile Number or email on PUBG Mobile?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @thick forge.

[clear spindle]

No for now as the feature is in beta, @humble wedge.

[thick forge]

ok

[humble wedge]

you have any idea when is it coming?

[clear spindle]

No idea about that.

Feedbacks are welcomed in #old.

[humble wedge]

I am in PUBBM Creator Program. How Can I claim a role for that in PUBGM Discord server?

[clear spindle]

Please go through #735483472432594994.

[dull harness]

Hello

All the player has a hack, please bandan

pleas banded plyar hack

[storm flume]

Hello, @dull harness!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dull harness]

But a question of how can I participate in PMCO

[vital imp]

Hello is there a way to retrieve a hacked account or ban it? Please let me know by a ping. I have proof the account was previously belonged to my friend on pubgm.

[onyx dagger]

Feel free to ask that in #pmco, @dull harness.

[dull harness]

@onyx dagger OK sorry

[onyx dagger]

No worries. 🤗

[deft wren]

Can anyone would give me uc

[onyx dagger]

You may buy it in-game, @deft wren. Kindly refrain from Begging in this server.

[deft wren]

If I am begging then can you give me uc @onyx dagger

[onyx dagger]

If you're begging, then you'll be having a new role.

So, I recommend you to NOT do it.

You may move channels.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vital imp.

[vital imp]

Ok thanks for the help @storm flume

[somber pivot]

When i trying to login my account login page shows Your id login in new Version Please update the app.bt my pubg mobile app is already upto
date.
Then i research in google and i got some details.The detail is my pubg account logined in src version of pubg like .99999 or something
Someone cheat my account and loggined use src vertion of pubg im almost spend more than 6000$ in my account.please help me to recover my account.i have big hope on you pubg customer services

Help me please

[night cloak]

Contact customer service ingame

[somber pivot]

I couldn't login my account right now

[night cloak]

from there you can contact

[somber pivot]

Thank you

[night cloak]

welcome

[somber pivot]

What can i do??

[night cloak]

wait for some time they will respond to you

[somber pivot]

This is that problem

[night cloak]

wait for some time they will respond to you

please read my above message

[somber pivot]

Okok sorry🥺

[coral hatch]

Hi i want to ask
how many spectator slot are there on tournament licensed room?

[somber pivot]

Still they didn't reply😒☹️

[night cloak]

please read subpoint 5.4 in #faq

[somber pivot]

How can i get support ticket

Anyway thank you for your kindly replies @night cloak

[quiet raven]

Hi..
I have a problem not being able to access my account, and now I discover that I have been banned

[polar marsh]

@quiet raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Contact Customer service ingame via settings

[pliant kayak]

I have the lastest version of the game but it shows this

[narrow adder]

when i entered metro royale but i accidentally pressed the 'x' button, i should have the mk14 today but now i can't

[thick kindle]

My pubgm beta doesnt open it stoppes at update list

[night cloak]

Contact Customer service ingame via settings

[pliant kayak]

Which version is latest

[night cloak]

Can anyone help me

[night cloak]

your version might be latest but to solve this issue you should contact Customer service

[night cloak]

please state your issue here

[south robin]

Hi I accidentally changed my Anil server what can I do if I don't want to wait 60 days

[night cloak]

My one id is not opening nd this is showing

[jagged jolt]

Hello dear pubg mobile
I was playing with my account and a hacker hacked my google play account and logged in into my account
I linked my account to twitter quickly and unlinked my google account
The hacker told me if you dont give me your twitter is use cheat on your account and your account will be banned for 10 years
And he do it and banned my account for 10 years
Please help me to un ban my account
The account was have m762 and lizard roar m416 both level 4 🥺
Account id : ATØM乡SHAH

[night cloak]

This id is login with Facebook

[jagged jolt]

Hello dear pubg mobile
I was playing with my account and a hacker hacked my google play account and logged in into my account
I linked my account to twitter quickly and unlinked my google account
The hacker told me if you dont give me your twitter is use cheat on your account and your account will be banned for 10 years
And he do it and banned my account for 10 years
Please help me to un ban my account
The account was have m762 and lizard roar m416 both level 4 pleading_face
Account id : ATØM乡SHAH
@pubg

[night cloak]

Please Contact in game customer service

Me ??

[night cloak]

yes

[jagged jolt]

Google

[jagged jolt]

Google

[night cloak]

Please Contact in game customer service

[jagged jolt]

Hello dear pubg mobile
I was playing with my account and a hacker hacked my google play account and logged in into my account
I linked my account to twitter quickly and unlinked my google account
The hacker told me if you dont give me your twitter is use cheat on your account and your account will be banned for 10 years
And he do it and banned my account for 10 years
Please help me to un ban my account
The account was have m762 and lizard roar m416 both level 4 pleading_face
Account id : ATØM乡SHAH

[tropic wharf]

Wtf wrong with pubg korea. They are saying pubg server is under maintenance and are not telling when they are going to fix it !

[narrow adder]

pls help my metro problem

[night cloak]

But u tell me pls, my another id is opening which is login with Twitter......
And my another id is showing this to me

Pls help

[night cloak]

please Do what i told you before

[jagged jolt]

Hello dear pubg mobile
I was playing with my account and a hacker hacked my google play account and logged in into my account
I linked my account to twitter quickly and unlinked my google account
The hacker told me if you dont give me your twitter is use cheat on your account and your account will be banned for 10 years
And he do it and banned my account for 10 years
Please help me to un ban my account
The account was have m762 and lizard roar m416 both level 4 pleading_face
Account id : ATØM乡SHAH

[tropic wharf]

Wtf wrong with pubg korea. They are saying pubg server is under maintenance and are not telling when they are going to fix it !

[night cloak]

Please Contact in game customer service

Ok Google I'll do, but after I'll again tell u okkk

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

[tropic wharf]

Wtf wrong with pubg korea. They are saying pubg server is under maintenance and are not telling when they are going to fix it !

[night cloak]

We Only Provide Community Support for PUBG Mobile Global English Version

Yes im also from global English version :)

[night cloak]

not for you

Ok I'll going to do what u said ok

Can't I ask my question in customer service????

Google pls help

I know, but I'm saying where can I ask my question ???

In this There are his own question/problems and it's solutions

[tropic wharf]

Pubg korean discord server link?

[night cloak]

there is no discord for PUBG m korea

Pls help me

[night cloak]

please wait a minute

Ok

[lime nexus]

Is there any way to unlink social media account from pubg instantly without waiting for 6 days? Cuz hacker keep on logging in

[grand rock]

Will pubg bring the zomiemode back ???

[tropic wharf]

Is there any official website for pubg korea? I am from asia pakistan but i play on pubg korea .

[night cloak]

you can Google it

Me?

[night cloak]

no

[lime nexus]

@night cloak its been two days and im waiting for their final reply already go through the mentioned steps and provided all the details to them ... I guess i have to be patient now

[night cloak]

please read subpoint 5.4 in #faq

[lime nexus]

@night cloak thanks

[grand rock]

@night cloak will pubg bring zombie mode servival till down back

[night cloak]

@night cloak

[snow pewter]

Hi guys, i want to ask something. What's the meaning of that 4d ? On the game center icon.

[night cloak]

you need to wait 4 more days to unlink that account

[snow pewter]

So that means .. if i dont log in with game center , it will otomatic remove that account?

[night cloak]

no

if you want to unlink that account from the game you need to wait 4 more days

[tropic wharf]

How can i talk to official pubg representative ? I have a global pubg id which was hacked and hacker linked its phone number and facebook with my account. He also removed my gmail by banning my account for 7 days . I t looks like i can't do anything. I showed my purchases to customer support and said hacker can't acces my email which is the only link i have left for my account, and whoever on the other side of customer support was so dumb thst they said they will unlink my email after 60 days. I need a human body who can clearly listen to my issue and give my account back

[snow pewter]

Oke! Thank you 🙏

[final cloak]

How to get Warrior Ops frame (Season 16) ?

[night cloak]

Good morning

I have a problem with prime subscription

Who can help me ?!

[snow lintel]

i got muted

[snow pewter]

@tropic wharf i did have the same issue 😦 but im lucky that person who have hack me ... have just take my 'game center'. it would be good if they had a REAL contact person. instead of a 'bot'

[snow lintel]

but i didnt even do anything

[night cloak]

you got muted here on discord?

[snow lintel]

no, on pubgm

[night cloak]

it will be ban there is no mute in PUBG mobile

[snow lintel]

ill send you the screenshot later

[night cloak]

google tell me where i can request to the pubg to add some new features in globle version

[night cloak]

suggestions are welcomed in #old

[night cloak]

thank you google 😋

[burnt drift]

this is possible?😂

[night cloak]

it is possible you can share it in #media

[final cloak]

@night cloak How to get Warrior Ops frame (Season 16) ? ? ? ?

[night cloak]

Help me

[burnt drift]

ban player still planning.

[subtle trellis]

Need help

[night cloak]

please state your issue

[pliant kayak]

@night cloak same issue

[celest shadow]

You will need to purchase the Elite Royale Pass Plus to get it as a free gift.

[night cloak]

Google help meee

[final cloak]

Mean mean. PUBG mobile too mean

[subtle trellis]

Need hel0

Neeed help

[jagged jolt]

Need help

[night cloak]

Google help meee

[night cloak]

state your issue please

[final cloak]

State your issues

[night cloak]

Give them information they asked

[graceful canyon]

Did anyone know how to contact will official pubg team.

[subtle trellis]

How to unlink E-mail linked id

[final cloak]

Customer care

[night cloak]

you cant do it

[subtle trellis]

Please add unlink option to pubg

[jagged jolt]

Need help

Google

[night cloak]

@SunWayWin#0917 what u do then??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @graceful canyon.

[jagged jolt]

Hello dear pubg mobile
I was playing with my account and a hacker hacked my google play account and logged in into my account
I linked my account to twitter quickly and unlinked my google account
The hacker told me if you dont give me your twitter is use cheat on your account and your account will be banned for 10 years
And he do it and banned my account for 10 years
Please help me to un ban my account
The account was have m762 and lizard roar m416 both level 4 pleading_face
Account id : ATØM乡SHAH

[celest shadow]

You can unlink your social media accounts by yourself, @subtle trellis. Please refer to FAQ 2.5 in #faq.

[final cloak]

Next time you will be moderated for sending same message again and again, and @polar marsh is a bot. It cant help you

[dull harness]

Please help me, my phone is very bad. Someone send me a good phone😭😫

[final cloak]

We cant help you with that

[celest shadow]

You will need to contact the in-game customer service and the customer support of your social media in question, @jagged jolt. To appeal to your account suspension, select the File Claim option.

[jagged jolt]

Where i can contact pubgmobile

[night cloak]

Help me pls 😭😭😭

[celest shadow]

You should purchase a new phone for yourself, @dull harness. This channel is reserved for PUBG MOBILE related support, please move to #chat.

[night cloak]

Google plsssss help

@night cloak

[celest shadow]

You will have to answer the customer service representative with the questions that they asked you.

[night cloak]

You will have to answer the customer service representative with the questions that they asked you.
I answered all questions dude, my all info I know...

@celest shadow

0@celest shadow It is possible to solve the region’s economic problem

unfortunately no @night cloak

[high quartz]

@night cloak your account is hack

[night cloak]

@high quartz why

@night cloak And why

please use #pubg-mobile @night cloak @high quartz

[night cloak]

it is because of the european laws thew dont allow foriegn companies to have their data

[high quartz]

@night cloak it changes your account's src file so you can't log in with the current version

[night cloak]

please move to #pubg-mobile or #chat for offtopic discussions

1 week earlier, someone entered in my account and change my server Asia to Europe....
How is it possible pls tell me
@Google

@night cloak How to solve a problem

[pliant vapor]

Im having touch issues in my crouch button even though im hitting it, sometimes it wont register can someone pls help me fix it?

[night cloak]

@pliant vapor check ur in-game settings

1 week earlier, someone entered in my account and change my server Asia to Europe....
How is it possible pls tell me
@night cloak

[night cloak]

it might not be hacked it is a problem thet many players Customer service is the only help
If you think it is a bug you can report it in #old

Oh

[pliant vapor]

Im having touch issues in my crouch button even though im hitting it, sometimes it wont register can someone pls help me fix it? I tried many layout combinations but the problem is still there

[night cloak]

This was also happened to me 2 times earlier

are you an IOS user

Im an android player

[night cloak]

did you do anything mentioned in the notice

[patent spade]

Hello. When searching for a lobby, the server was mistakenly changed from Europe to the Middle East. Since the server change was not intentional, I ask you to return me to the Europe server. Account ID 5475145371.

[night cloak]

you need to wait 60 days

No I've not mentioned in notice

[night cloak]

i meant given in the notice

No

This all happens after I link my play games account with facebook @night cloak

[pliant vapor]

@night cloak My crouch button is experiencing touch issues where ever i put it, is there something to do to fix it? Im an ios player, iPhone xr to be exact

[night cloak]

you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

This all happens after I link my play games account with facebook @night cloak
@night cloak

[patent spade]

it's the game's fault, not mine.

[night cloak]

When im able to play with my main 1st account... Pls tell Google 😶😶

What should I do

[celest shadow]

Have you performed a routine repair in the game?

[night cloak]

Yes

[pliant vapor]

Nope, not yet

How can I do it @celest shadow

[celest shadow]

Please try repairing your game, @pliant vapor. You can find this option from your login screen.

[pliant vapor]

Thankyou @celest shadow will do

[night cloak]

nd Me ?

[celest shadow]

Due to GDPR laws, you will not have the option to change your country or region at will. This is because your account was created inside of the EEA.

[night cloak]

Me ?

[celest shadow]

You can only change your server selection once every 60 days, this is to ensure that you experience less network lag and have a more stable and better gaming environment. Please be careful next time, for now you will need to wait for the cooldown to end.

[night cloak]

Ohh pls tell my issue

[pliant vapor]

@celest shadow i did the routine repair and its still having touch issues on my crouch button

[celest shadow]

What is the last message you were sent or sent to the customer service, @night cloak?

[night cloak]

This

And I already gave all info like my email address nd all

[celest shadow]

If the repair did not work, can you try reinstalling your game?

[pliant vapor]

I did not yet try that

[celest shadow]

Since you mentioned that you have sent all the necessary information to the customer service, all you have to do now is wait, @night cloak.

[night cloak]

Ok means ill be notified ?? @celest shadow

[celest shadow]

Yes, @night cloak. In the mean time, you should look into securing your social media account(s) so that this does not happen again.

[night cloak]

Yea I changed my all passwords of social media handels 2 days ago.....
Okay thnx 😊 @celest shadow

[quick pewter]

my server switched whilst playing scrims but i cant change it back could you pls help me

[night cloak]

But pls tell me my account will be back one day ?? @celest shadow

[celest shadow]

Yea I changed my all passwords of social media handels 2 days ago.....
Okay thnx blush @Piston
That's good, well done.

But pls tell me my account will be back one day ?? @Piston
If you cooperate with the customer service with everything that they request you to do, you should be on the right track. For now, have lots of patience and hope.

Please post a message in #old in regards to your issue, @quick pewter. Do not forget to include the following information before posting it:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[night cloak]

Ok thnx alot for my help
Mod sir 😊

[celest shadow]

You are welcome.

[quick pewter]

i did it when it happened but nothing happened sorry if i seem pushy but the new season is coming next week and i want to reach conq and the current server doesnt have good pinng

[thick kindle]

How can i be a beta tester

Hi?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @thick kindle:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[north harbor]

If someone who is playing Pubg Mobile on his Iphone since the game was launched and he logs into Gameloop, will his ID get banned?

[celest shadow]

There will be absolutely no issues at all if you plan to switch from playing on your mobile device to the Gameloop emulator. Please make sure that you download the emulator from the official website:

▫️ http://gameloop.com

[north harbor]

Ok bro !

[storm flume]

You can now access #emulator-chat and #emulator-support, @north harbor. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

I have granted you access to the emulator channels, @north harbor. Should you need further assistance with Gameloop, please use the aforementioned channels above.

[north harbor]

okay ty

[night cloak]

@celest shadow I live in Egypt and an account has been set up in Egypt

😩

[thick kindle]

How long does it take to review

[celest shadow]

Unfortunately, this is something I am unable to assist you with, zsx. Since your account was created in the European Economic Area, you will not have the option to change your country or region, this is the law. You can contact the in-game customer service for further assistance.

[celest shadow]

You can also test the beta version by obtaining a binding code that you can use in the beta version of PUBG MOBILE. You can get your own binding code from your Events > Recommended > Test Server.

[lilac moat]

Hello guys help me how can i contact with pubg costumer online??

[thick kindle]

I kniw i just did it today

[celest shadow]

You can contact the customer service from your settings, @lilac moat. For further instructions, refer to FAQ 5.3 in #faq.

[lilac moat]

I conctact to settings service but the BOT always answer i want to conctact directly online

[tropic obsidian]

@celest shadow
My country is Sri Lanka January 3rd is my birthday, my friend is rich got lot of lab gun and my friend is in Malaysia.

On my birthday my Malaysia friend bought me Royal Pass as birthday gift. I didn't ask him its a gift.
Later my other friend all telling I will get ban for this..

My question, will I get ban for other country people gift me uc or rp?

Ps, in my country pubg is not ban.

[celest shadow]

There isn't an option to "contact directly online", @lilac moat. You will need to answer the FAQ bot correctly so that it can redirect you to the proper customer service representative.

[lilac moat]

Brother i need to concat with pubg cuz my account is stolen and i want to take back i have all the information but BOT not answer me

[celest shadow]

Hello, @tropic obsidian. Your account will not get suspended if the friend that gifted you the Royale Pass purchased it from the gifting section in the game or through https://www.pubgmobile.com/pay. These are the official means to purchase UC or Elite Royale Pass.

Please do not believe a word your friends are telling you.

[lilac moat]

@celest shadow Help me brother what can i do?

[night cloak]

@Piston#٠٧٨٩ Can you verify the account? Where are you? Create the account 5331013457

[tropic obsidian]

@celest shadow
Midasbuy website is official right, my friend bought from there.

[celest shadow]

https://www.pubgmobile.com/pay is the official one, @tropic obsidian.

[night cloak]

@celest shadow NoNo

[celest shadow]

No, I cannot verify anything for you. You will have to contact the customer service if you need further assistance in this regard, as we cannot help you change your account's country or region.

[night cloak]

@celest shadow

[lilac moat]

@celest shadow Brother can u contact with cotumer service about my account ??

[south robin]

Hi I accidentally changed my server how can I fix it back I don't want to wait 60 days I was in As rank ID: 5435382097 pls help

[celest shadow]

If your account has been stolen, your only solution is to contact the customer service in the game and the support for your social media in question, whichever the unauthorised person has access to.

[night cloak]

You have to wait 60 days to change server

[south robin]

But I don't want to wait rank can't be trying things like this or please

[night cloak]

unfortunately there is no other way You have to wait till cooldown end

[lilac moat]

@celest shadow But brother i have contact too mutch with costumer service in the game but always the same question and i reply very good, and now im still waitting and nothing happen.

[south robin]

Okay

[celest shadow]

Please be patient when waiting for their response. It would be highly appreciated if you can do so.

[lilac moat]

@celest shadow Brother i appreciate PUBG mobile i appreciate all the supporter but im waitting for 30 days, thats why i need answer i spend a lot of money to my account i make livestream i make scrims rooms now all my friends waitting for me i feel so bad brother.

[night cloak]

My account is locked because of this issue. Is there a way for me to contact a support agent I do not load smuggled.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

What is current status of your account? Do you still have access to it or no? Please provide me with as much detail as possible.

[pliant vapor]

@celest shadow I reinstalled the game but i have the same problem

[celest shadow]

Can you send me a screen recording of the issue here, @pliant vapor? As I understand it, your crouch button does not respond to your touches regardless of its position on the screen, correct?

[lilac moat]

@celest shadow Now i dont have access to log in, i was linked with facebook social media, but hacker has linked his social media Google Play Games and he unlinked my social media,,, he was givin ban to my account 1 week and my linked social media dissapear now.

[celest shadow]

Understood, @lilac moat. This is a case where you are required to contact the customer service in the game, which you have already done. Are you able to send a screenshot of your conversation with the customer service?

[pliant vapor]

@celest shadow yes, Ill record it now

[lilac moat]

@celest shadow yes brother i have all chat with cotumer service i have all screenshots

[celest shadow]

Please attach it here in this channel.

[pliant vapor]

Im pressing the crouch button but it only worked like one at a time

[celest shadow]

Please set the value of this option in your settings under graphics to 50 (Notched), @pliant vapor. Let me know if this fixes anything.

[pliant vapor]

Ok will do

The default is notched on the settings so it still does not work

@celest shadow

[celest shadow]

All right, @pliant vapor. Thank you for trying. Have you tried to reset and reorganise your control buttons?

[pliant vapor]

Yes

Actually alot of times

Im sorry @celest shadow im im bugging you out lol, its just that its a game changer for me and to the people experiencing the same problem

[celest shadow]

Not at all, @pliant vapor. Please forgive me for providing solutions that are not working for you. Let me look further into this and find another for you.

[pliant vapor]

Thankyou!!!

[celest shadow]

Do you have Guided Access enabled when playing the game, @pliant vapor?

[pliant vapor]

Yes

[snow lintel]

@night cloak

[rustic light]

How can I report a youtuber that has 88.2K subscriptions that uses es file explorer to modify PUBGM files and add modes like turbo mode and other many modes? This is unfair

[snow lintel]

Find his ign

[pliant vapor]

@celest shadow to be exact when i press the crouch button, It only registers when I tap on the exact marked location only

[snow lintel]

@night cloak so I was correct

[snow lintel]

Oooof

[onyx dagger]

May I know what is the issue, @snow lintel?

[snow lintel]

Tbh it isn't a big problem but, I didn't do anything but I got muted

And I want to add on sth

[crystal arch]

http://bit.ly/37Lgfbm
Here is the link where you can submit the channel link, @rustic light

[snow lintel]

I am sure it was not my internet but when I fight against a specific person, it will be super laggy

@onyx dagger

[rustic light]

Thank you. I reported

[onyx dagger]

Yes, @night cloak?

[pliant vapor]

@onyx dagger can u help me? It seem like Piston is inactive and doing something

[onyx dagger]

What is the issue, @night cloak?

Kindly be patient, @pliant vapor.

Don't repeat it again, @night cloak.

[pliant vapor]

Okay im sorry @onyx dagger

[snow lintel]

Lmao

[onyx dagger]

No worries, @pliant vapor.

Ah.

Last warning, @night cloak.

[snow lintel]

Bruh he what is he doing

Hes doing it...

Wth

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[pliant vapor]

HAHAHAHA

[snow lintel]

@onyx dagger just ban him from the chat

[onyx dagger]

He will be dealt with, @snow lintel.

[snow lintel]

Ok thx

He was pure annoying

And the problem I told you?

[onyx dagger]

And about your issue, @snow lintel, you'll be unmuted in the date which has been shown in the message.

[snow lintel]

Ik but there is a second one

[celest shadow]

Noted, have you also tried using other camera control layouts?

[snow lintel]

@onyx dagger

[hallow linden]

Hey guys, why i dont get achiv?

[pliant vapor]

Not for a long time @celest shadow ive only used the 1st option and tried the 3rd option

[onyx dagger]

Achiv, @hallow linden?

[heavy vortex]

@hallow linden headshot percent should be 100 too

[snow lintel]

Lmao

[hallow linden]

But all the bullets was head, and when the game is finish, i has 75% heads

[heavy vortex]

As you can see it shows that you gave hand and leg shots too. Try again 3 kills, 100% headshot and 100% accuracy and then do not use that sniper.. it'll be done. @hallow linden

[snow lintel]

Ok, I'm being ignored

[hallow linden]

Ohhh, ok, and sry for bad eng) TY, guys ❤️

[heavy vortex]

If you want to know why 75% ...then The 4rth kill messed the achievement.. it's a little complicated. @hallow linden and welcome.

[snow lintel]

Just kill everyone with headshots

[hallow linden]

I just writing u, and then @heavy vortex, give me answer, sry

[snow lintel]

There are no other choices

[onyx dagger]

Now that's because of the render issues, @snow lintel.

And let's not provide comments.

[snow lintel]

Ah OK

[onyx dagger]

Alright then.

[snow lintel]

I was very sus at them cuz, I met two guys whom I fought made me lagged are mostly from Korea and japan

[onyx dagger]

I see.

[snow lintel]

Cuz I do play watch some pc gameplay and found out a hacc called spam spying

I thought it's the same thing I've encountered with

Ok thx everyone

[onyx dagger]

This is PUBG MOBILE.

[snow lintel]

I thought new hacks are coming ok? I was paranoid🤣

[onyx dagger]

If you do spot any cheaters in a match, please do report them.

[snow lintel]

Yes I did and the system says it's on it

[ocean cosmos]

Hey guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ocean cosmos. Remember to read through #faq before asking questions in the support channels.

[ocean cosmos]

Can one plss help me out with a huge problem

[snow lintel]

I can screenshot it to prove it to you

[onyx dagger]

You may move to #pubg-mobile now to discuss about this as you have been answered about your query, @snow lintel.

Kindly state your issue, @ocean cosmos.

[snow lintel]

Ah OK BTW thx

[night cloak]

Can i get the link to the official Pubg Mobile Chinese version(im not chinese just wanting to see what it offers)?

[ocean cosmos]

At the 2 months back my PUBG account got hacked

[onyx dagger]

They don't have a Discord server, @night cloak.

[night cloak]

@onyx dagger is there an official chinese website?

[ocean cosmos]

Someone is playing with my account

I have no idea who hacked my account

[onyx dagger]

Don't know about it, as we provide support only for the Global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Ok then.

[onyx dagger]

Do you have the access to your Game account, @ocean cosmos?

[ocean cosmos]

I dont understand.....what do you mean access in the sense

[onyx dagger]

Are you able to open your Game account; are you able to play Matches?

[ocean cosmos]

I can send you my account number which got hacked

No

Someone hacked my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ocean cosmos.

[gaunt light]

Hello , a friend used my account and accidentally changed my in-game location to an european country , and now i want to come back to my location , the problem is that i lost the « change country » boutton , what can i do ?

[ocean cosmos]

I heve lost my account...then how should I go to settings where I have no account left

[storm willow]

@gaunt light you cannot revert. Due to Eu data privacy law

[night cloak]

@ocean cosmos you create a new one?

[storm willow]

@ocean cosmos you can access customer support from login screen itself

[ocean cosmos]

No help me to get my account ID back

[storm willow]

Only ingame customer support handles account related issues

[ocean cosmos]

Bcz I have a glacier skin in that account

[gaunt light]

So my account will stay like thish all my life ?

[night cloak]

@ocean cosmos they simply cannot do that. They can only guide what should you do!

[storm willow]

Yes @gaunt light

@ocean cosmos customers support ingame is your only hope.

[gaunt light]

And how i will play bonus challenge, have the same events as people of my country , it’s not logic !

[ocean cosmos]

I dont no how to tell you..when I have no account left how should I report ingame

Where I cant enter into game

Plss understand me...Do something

[hot egret]

Admin can i report one guy?

He scammed my account

[ocean cosmos]

?

[solemn leaf]

What is the problem?

[onyx dagger]

Kindly state your issue in a more detailed way, @hot egret.

[storm willow]

@ocean cosmos Click “help” on this screen

[ocean cosmos]

Ok

[storm willow]

@gaunt light it’s your mistake to accidentally change your region- we cannot do anything, try contacting ingame customer support

[ocean cosmos]

Guys can I get gloval version link

[gaunt light]

@storm willow

[hot egret]

whats the pubg mobile email to contact?

[storm willow]

[e-mail] @hot egret

[ocean cosmos]

Thanks

[hot egret]

thanks bro👍

[storm willow]

You can download the app from AppStore or playstore or official website

[solemn leaf]

Can you help mee... how I can fix it?

[sharp yoke]

Hi,I bought UC on midasbuy,but they don’t credited to my account,can some help me with this problem

[fiery summit]

Hi, my account was banned although I didn't use anything! Please review the ban!

Привет, мой аккаунт забанили хотя ничего не использовал! Прошу перерасмотреть бан!

[polar marsh]

@fiery summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 4.1 in #faq for further information, @sharp yoke.

[solemn leaf]

[storm willow]

@solemn leaf are you using global version?

[solemn leaf]

Nope

Korean

[storm willow]

We provide support only for global version.

[solemn leaf]

How I can call Kr support?

[storm willow]

Ingame probably

@sharp yoke wait for few hours, and contact Midasbuy support

[ocean cosmos]

Storm Breaker.......I emaild which link you gave me

[storm willow]

@ocean cosmos use ingame customer support preferably- the Help icon In home screen.

[sharp yoke]

@storm willow I wrote them two days ago,but they didn’t help me

[ocean cosmos]

Will you plss give me the global version link of the game

[night plume]

I want to switch server from middle East to Asia . So help me gyys

[storm willow]

@sharp yoke wait for their response. We cannot do anything

[sharp yoke]

Okay:(

[celest shadow]

Apologies for the delayed response. Can you please increase the size of your crouch button or put it somewhere higher than it is currently at? I am unable to find any other solutions at the moment.

[onyx dagger]

You may change the servers via the in-game settings, @night plume.

[grand iron]

Thank you PUBG, the player has been banned 😍😍🤝

[storm willow]

@grand iron feel free to send feedback in #old

[nova crane]

Does iPad View have Band?

@nova crane ؟

[storm willow]

If you are not using IPad - and obtaining the same via modified game file will result in account suspension @nova crane

[night plume]

@onyx dagger but it is showing you can not change your server till 60 days

[storm willow]

You have to wait 60 days no other option.

[night plume]

@storm willow why bro I switched mistakenly

[nova crane]

If iPad View worked on the phone, does it have the band?

[storm willow]

Nothing we can do on this @night plume

@nova crane read my previous message.

[nova crane]

But I didn't get you@storm willow

[left heron]

hı

[storm willow]

Modifying game file= 10 years ban @nova crane

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @left heron. Remember to read through #faq before asking questions in the support channels.

[left heron]

@storm willow
I have been banning for 2 days related to the game giving data error

[polar marsh]

@left heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual estuary]

How Can i see that someone cheating or otherwhise they had god aim ..?

[sick tangle]

Hii. My friend recently changed his server to Middle East and wants to change it back to Asia without waiting for 60 days. Any way possible?

[ocean cosmos]

Can anyone plss give me the link of global version

?

[onyx dagger]

What do you mean by Link of Global version, @ocean cosmos?

Sadly, no, @sick tangle.

[ocean cosmos]

The game...so thai I can ask them to help

I dont the game in my phone rightnow

[onyx dagger]

If you feel like the player is cheating, and is sure about it, feel free to report, @visual estuary.

[storm flume]

Hello, @visual estuary!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please refer to subpoint 1 in #faq for further information, @ocean cosmos.

[ocean cosmos]

?

[onyx dagger]

Click on -> #faq, and scroll up until you find point 1.

[snow sage]

Why can't the Metro Royal Gamelop Emulator Pubg please help

[clear spindle]

Because it's limited to mobile.

[ocean cosmos]

Thats game link is not working

[celest shadow]

You can download the game from the Google Play Store or AppStore, @ocean cosmos.

[ocean cosmos]

I cant download

Im in India

?

[night cloak]

Game is banned there

[ocean cosmos]

Then what sould I do

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us. @ocean cosmos

[ocean cosmos]

I can understaned.....But I was palying PUBG MOBILE Global version

[onyx dagger]

The game is banned there, so you're not able to play it.

[ocean cosmos]

Yes..but my account got hacked

Im asking you to get me account back

People are playing....on data

[sour acorn]

Hello

[ocean cosmos]

?

[sour acorn]

Help me

[night cloak]

state your issue please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sour acorn. Remember to read through #faq before asking questions in the support channels.

[sour acorn]

Unlink the email from my pubg account pls.

[night cloak]

Hello

I want a good player for my pubg streaming

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

Please contact the customer service via the in-game settings for further assistance, @sour acorn.

[sour acorn]

That did not help

[night cloak]

Email cant be Unlinked it is still in a beta stage

[sour acorn]

Hmmm

Someone hacked into my pubg account through twitter (which I lost access to) and they added unknown email to my account. I unlinked twitter eventually but there's no option to unlink email. I tried contacting in game customer care. No help yet.

[storm willow]

All account related issues are handled by customer support ingame. @sour acorn

[sour acorn]

Hmm

[onyx plover]

That's a once solution.

[astral canopy]

Please take the problem ASAP 5176285077 And thanks PUBG

[celest shadow]

Hello. If you have lost access to your Twitter account, please contact their customer service here:

▫️ https://help.twitter.com

If you are able to provide information to Twitter's customer service that proves that you are the original owner of the account, then they will link your original e-mail back to the account. This process may take up to a few days.

[sour acorn]

Not really

[polar marsh]

@astral canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sour acorn]

It is alright now. I have unlinked my twitter account with unlink option. Thank you. I just want to unlink the email now which hacker has access to.

[chrome swallow]

Contact customer care in game

[sour acorn]

No help

[alpine knot]

Hiii

[chrome swallow]

Only then can fix it

[celest shadow]

I'm relieved to hear that. As for the linked e-mail, you cannot unlink it on your own for the time being since it is still at its beta stage. The ability to unlink your e-mail may be available in the near future. For now, you will need to contact the customer service to have them unlink it for you. Let them know that an unauthorised person has linked their e-mail to your PUBG MOBILE account.

You can follow and modify the instructions below to best suit your situation:

[dark cliff]

Welcome, my name is 〆Red『Fury, known in game 5527521237. My account was banned in the game for 10 years (3650) a day, until 2031. My account was banned for this period and I did not make a mistake, and I did not use any third party program, or any unethical matter inside the game, my account Mytich fusion my friend he login from another country and he take band in lobby plez check my account I paid a lot of money more than $10,000.

[polar marsh]

@dark cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pallid sparrow]

How can I know my country as it’s not appears in setting

[night cloak]

Hi i would like to some help with linking my email to my account it shows me this error , any help ?

[sour acorn]

I am stuck here. There's no attach media option.

[alpine flower]

use some apps/ websites like imgur and upload the photo there and copy paste link in chat

[sour acorn]

Yes?

[night cloak]

Any help ?

[smoky edge]

Hackers has not banned yet, I faced the same hacker 4 time in a row this week even though I reported him a week back with prof. Losing hope in pubg mobile 😟

[sour acorn]

No. I can see it usually at top right. But now it's gone.

[sour acorn]

Hmm

[onyx plover]

contact to Customer service in game.

for further assistance in this regard, and the customer service of your social media account in questions.

[pallid sparrow]

How can I know my country as it’s not appears in setting ??

[onyx plover]

please be patient and keep helping the community.

sometimes need more than 10 day's, but the report may still be in process.

[sour acorn]

No buttons

@vagrant tulip

Now it's back

😩

[night cloak]

you have to upload it imgur.com and send it as link

[sour acorn]

Hmm

I did. Thank you.

[tropic wharf]

is there any way to get permanently banned account back? I got it banned intentionally bcz of unauthorized acces to my account. I used dual space app and logged in 4 times with it. Got 1,3,7 and then permanent ban.( No hacks used) or gained advantage over other players

[sour acorn]

How long will it take?

[night cloak]

upto 60 days

[sour acorn]

The hacker has been using my room cards and UC

I see

[urban finch]

Is this official channel of pubg

[night cloak]

@tropic wharf you can file a fair claim nothing else can be done by us

[urban finch]

Our this is just alternative

[night cloak]

official server of PUBG Mobile

[urban finch]

Freefire vs pubg

[night cloak]

please use #chat for offtopic discussions

[onyx dagger]

State your issue, @urban finch.

[tropic wharf]

@vagrant tulip yes, i violated rules but those rules were developed for a purpose which i didn't gain advantage of , even my banned reason is use of 3rd party plug in and i didn't even played a single game which can be put forward against me as a violation.Still i am wondering if there is any way ( unfortunately the first three bans were intentionally done by other person just to unlink my gmail from my id )

[alpine raft]

Google give me €800 you get 850 echa sec

[tropic wharf]

@night cloak ok, i will file a claim of fair play. Is there any chances that the ban can be lifted off early?

[night cloak]

we cant tell that it may or may not

[tropic wharf]

@night cloak ok, i will file claim of fair play , hope they will listen to me

@night cloak can u guide me the exact procedure of filing claim?

[night cloak]

there is a option in ban notice click it

[vagrant forum]

Consider this your final warning. Do not send irrelevant or off-topic messages in support channels, @urban finch.

[urban finch]

Done bro

Ohk i understand

[onyx plover]

Stop the unnecessary messages.

[fiery hawk]

Id number 5245224139
Id name RASH00D90 is confirm hacker take action against him

[night cloak]

you can report cheaters here in this link
http://cheater-report.pubgm.cc/

[warm surge]

I get 20 ping in custom rooms but get high ping in classic match

[marble thicket]

How to remove linked email from my PUBGM account?

[night cloak]

you cant do it because it is still in Beta stage

[lilac moat]

Why pubg dont have a online cotumer to contact only FAQ bot

[marble thicket]

What is in Beta Stage? Linking email has came from the past 3 seasons right?

[marble thicket]

Can anyone help me with this?

[night cloak]

answered above

[marble thicket]

A hacker has got accessed to my email id, how can i prevent it then?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @marble thicket.

[onyx plover]

You may follow the instructions below when contacting the in-game customer service.

[marble thicket]

Which instructions?

[celest shadow]

@marble thicket

[night cloak]

hi

[marble thicket]

@celest shadow I don’t remember my account registration date, neither i have the receipt of oldest payment receipt, rest all i have. What i can do now?

[light trellis]

Hi

[onyx plover]

How may I help you ?

[onyx plover]

How may I help you ?

[marble thicket]

Can someone help me with this please? 😫

[light trellis]

My teammate flied a uaz i reported him but he is still using hacks so i deleted pubg mobile

[night cloak]

my account has been banned and i want to know why !

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light trellis]

Will pubg indian version release?

[night cloak]

How to unlink email? Or change password in e-mail

[onyx plover]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[light egret]

My Phone Supports Smooth Extreme Option,
But Is Still Laggy,
Can you please help?

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard.

[night cloak]

@onyx plover ok ty

[onyx plover]

Maybe your Internet connection its weak .

[sour acorn]

I wish they roll out unlinking email option soon. The game is very hacker friendly ( account hackers). Login once and you can add your own email and social media.

[light egret]

No its working fine my ping is low and stable.

[sour acorn]

In fact there was no unlinking social media option since few days ago

[onyx plover]

I don't have a idea.

[light egret]

Where else can i ask for help?

Sometimes it works smooth like at the morning today it was working perfect and smooth but rn its lagging alot

[onyx plover]

Ask to other player in #pubg-mobile .

[finite leaf]

I was banned for good Aim

[polar marsh]

@finite leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar sparrow]

does the game planning on removing or give u chance change the 3rd linked account?

[mortal apex]

If u already have 2 linked accounts,you can remove one of them and add a new one, @cedar sparrow.

[cedar sparrow]

what about the 3rd linked, the one down where i can link there 1 account, i hope u understand me\

[mortal apex]

@cedar sparrow U mean the second option,right?

[night cloak]

@celest shadow how long is the server under maintenance

[cedar sparrow]

yes

[pliant vapor]

Hello Im still having a touch issue in my crouch button

[night cloak]

How long is this for maintenance? @celest shadow

[celest shadow]

No information in this regard, @night cloak.

[night cloak]

Cann you please ask someone

[celest shadow]

We will let you know when we have more information.

[night cloak]

Oki sir

Thanks

[celest shadow]

For now, you can keep an eye on the official website for further information.

[drifting light]

How do I get the room card for tournament ? just like the pmgc one ?

how much ?

[clear spindle]

@drifting light #questions message

That's a different card.

[pliant vapor]

@celest shadow even in different camera control option, Im still having crouch touch issues, Is it a bug thats still not been fixed or a problem in my settings?

[mortal apex]

You may contact the Customer Service for that,then. @cedar sparrow

[celest shadow]

You are the first that I have encountered with such an issue. If you do not mind, please post a detailed bug report in #old. If you happen to find a solution, send me a direct message and let me know.

[pliant vapor]

Thankyou @celest shadow will do

[cedar sparrow]

@mortal apex may i ask how can i do that because i forget my gmail password and can't get it back for some reasons

[mortal apex]

First of all, go to Settings,then Basic and then bottom on the left,u will see the Customer Service option. @cedar sparrow

[cedar sparrow]

thanks 🙂

[mortal apex]

Your Welcome!

[sour acorn]

Wow so many people having issue with the email link

[onyx dagger]

Feel free to share your Thoughts in #old, @sour acorn.

[sour acorn]

Hmm

[ebon cairn]

i changed the server by mistake

Can u help?

[night cloak]

No, unfortunately you have to wait until you can change it again

[ebon cairn]

ok thanks 😢

[onyx dagger]

Yes, @night cloak?

[wheat flower]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wheat flower. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

That's an event?

[jade nest]

See the spelling.Its Ie not it

In the image

[onyx dagger]

Oh.

[wheat flower]

I got a band 10 years and I'd like to talk to a real person.

[polar marsh]

@wheat flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly report it in #old, @night cloak.

Alright then.

[night cloak]

I want to unlink my email

[jade nest]

Email,Phone linking is still in beta.There is still no feature to remove them.You can wait patiently for future updates @night cloak

[night cloak]

When will the update come?

[jade nest]

No ETA about that

[echo cove]

Hey I was here yesterday about my account being hacked and I did the help chat and the hacker still has access they got it banned for a longer time this time and they will likely do it again

Any advice of what to do?

[sage pumice]

Hello I accidentally selected my server Asia. Do I have a chance to change

[jade nest]

You will have to wait for 60days.No other choices left

[thorn oxide]

dude how to fix when pubg always asking for update 36 mbs because when im update it and its always ask me again and again can anyone help?

[jade nest]

Contact Ingame customer support

[echo cove]

Yeah ok I keep trying with no success... I think at this point it gone forever

But I’ll keep trying

[sage pumice]

Thank you for your answer, I will have to wait

[clear spindle]

Clear the app data and check if that fixes, @thorn oxide.

[sour acorn]

can you please recommend my ID too?

to pubg staff

about the email unlinking

[storm willow]

Customer support ingame @sour acorn

[sour acorn]

i did

[storm willow]

No other option.

[sour acorn]

hmm]