questions

[flint geode]

my brother is dumb mostly he can't get it back

[night cloak]

@night cloak I did it now 😏 thanks 😇

[flint geode]

no email or alternative email or anything can proof who is the real owner

[night cloak]

you can Change password and remove all devices linked to Your account and secure it

[night cloak]

No worries

[flint geode]

i wish i could , i got the case after he changed email , phone number and anything related to the real owner lol

[weary forum]

How can i fix this problem ??

[night cloak]

Probably by waiting

[weary forum]

I'm waiting for 5 hours or 6

[hexed kettle]

@clear spindle if I will use vpn then will it work my mic?

[night cloak]

Maintanance can take more than 5-6 hours just wait because it's not a bug or anything

[weary forum]

Ok thanks

[onyx cairn]

No.

[onyx plover]

VPN your account will be suspension. used DNS.

[graceful halo]

Hi

How i can reduce my ping

[night cloak]

Uh just switch server and pick which is the lowest ping

[graceful halo]

Whick one is better dns or vpn

[onyx plover]

Used DNS and don't used any software or app your account will be suspension.

[clear spindle]

I won't recommend you to play when the game is banned in there.

[graceful halo]

Ok

[graceful halo]

Tnx for ur helping

[onyx plover]

You're welco0me

[night cloak]

@<484413067136860170> here

[gusty blade]

You can help me, my account is wrongly classified by the company

[polar marsh]

@gusty blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pine belfry]

hello guys how can i report a teaming in solo with video preuve ?

[clear spindle]

Report them via in-game.

[pine belfry]

i did but he was teaming i have a video record not cheating

[bleak linden]

Send the video to pubg email...in drive link

[onyx plover]

You mean they are teamup ?

[pine belfry]

yes 3 in solo game

[clear spindle]

You can report them as teaming.

[pine belfry]

i did report in game as teaming but i have also a video record i want to report with it the guy has #38 solo wins in egypt

[sour creek]

Hey, is Razer Gold a secure method?

[sick shale]

You can report them to customer service if you have a clear evidence, @pine belfry

[pine belfry]

i have how can i ?

[onyx plover]

Uploaded on YouTube or Imgur and copy link and send it.

[night cloak]

The only most secure methods are midas and in game purchase

[pine belfry]

oki thanks

[sick shale]

@sour creek Use this:
https://www.pubgmobile.com/pay

[sour creek]

I can't use this in India.

But I can use Razer Gold in India

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[bleak linden]

!rank

[storm flume]

The !rank command is disabled in this channel, @bleak linden. Please execute the command in #481204134859505684 instead.

[onyx plover]

Don't buy UC from unofficial shopping just buying from official pubg https://www.pubgmobile.com/pay.

[sour creek]

I know I shouldn't but I wanted to buy some characters today and somebody just suggested me Razer Gold they told I can buy uc using this website and I had doubts I thought it would do some scam and stuff so I came here to ask Thanks.

[sick shale]

Purchasing through unauthorized services is a direct violation of PUBG MOBILE's terms of service, and may result in a loss of all illegal purchases and/or an account suspension, depending upon severity.

[sour creek]

Okay, Thanks.

[serene drum]

hello, what day will the big update come?

All over the world at the same time?

I’m in TURKEY

[storm flume]

We currently do not have a specific release date for the upcoming update, @serene drum. Once we do, we will publish further information in #news.

[serene drum]

Ok. Thank You 🙏🏼

[graceful stream]

Do i get suspended if i clear the game cache ??

[onyx plover]

nope.

[graceful stream]

Ok

[toxic widget]

Hello people 😊 when is the next update that will change scrvirsion

[storm flume]

We currently do not have a specific release date for the upcoming update, @toxic widget. Once we do, we will publish further information in #news.

[toxic widget]

Not the big update .. my account was hacked and I finally got it back .. i need to use my ipad but since the hacker changed scrvirsion to 1.0.99999 i can’t play

[sick shale]

You need to contact customer service to solve this issue, @toxic widget

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @toxic widget.

[serene drum]

There is another subject I am curious about. someone I don't know has taken over my account. Twitter connected, changed version. I cannot enter my game from my phone. I can change and enter the version on my android device. When I want to remove the Twitter link when I log in, it gives an error, it does not remove the link. what should I do?

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

You may follow the instructions below when contacting the in-game customer service:

Your conversation should be like this.

[serene drum]

my account was stolen on December 18th. I wanted information and assistance with customer service in line with the information you have shown. but nobody helped me.

[onyx plover]

I am really sorry to hear that but , its a once solution to get back your account.

[serene drum]

So if there is an update for a big season, can I log in from my iPhone? will the version be improved?

[silent totem]

Hlw sir my account got banned without any reason please check it out sir please

[polar marsh]

@silent totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene drum]

? 🥺 <@&481161015728406538>

[onyx plover]

Don't mention the moderator role.

[serene drum]

@onyx plover who can answer the question

[onyx plover]

ofc if you have a access to your account you can login with any phone.

[sick shale]

@mortal vine Advertisements are not allowed in this server, go through #735483472432594994 please

[ember wave]

When the big update will come out, metro royal will be gone?

[storm flume]

We currently do not have a specific release date for the upcoming update, @ember wave. Once we do, we will publish further information in #news.

[ember wave]

Yeah but that's not the date

[onyx plover]

We currently do not have a specific release date.

[sick shale]

We don't have information about that, @ember wave

[ember wave]

Welp ok thanks

[woeful cloak]

Dear pubg manager
Pls use more security or members
Ifound youtube player hacking
His name is luttapiYT

Emulator players are mainly using hacks

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @woeful cloak:

:white_small_square: http://bit.ly/37Lgfbm

[onyx plover]

Please reporting cheaters in game and here (
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc/) be patient and keep helping the community.

[woeful cloak]

He used more than 10 channels

[woeful cloak]

Thanks bro

[fervent patio]

When is the crew challenge?

[mortal apex]

@fervent patio No ETA for crew challenge.

[brave birch]

This guy took all my shots from the MK14, didn’t die and also had no armor, his friends did but they didn’t take any damage

Someone please ban them

[onyx plover]

#questions message

[fervent patio]

Has it been canceled .?

[mortal apex]

@fervent patio For now,no information about it.

[brave birch]

Welp, I forgot to record

[fervent patio]

[prime arrow]

hell guys who can help me? please just tell me my twitter mail if you can ID:5918984314
it help me to recovery my account please😢 🙏

[brave birch]

I was to mad that they were naked and took no damage from my REFINED MK14 POLISHED 7.62

[mortal apex]

@prime arrow For your twitter acc,if u cannot access to it,please contact the Customer Service in-game and the one of your social media in question.

U can find it in your log screen,when u open your game.

[prime arrow]

ok❤️

[night cloak]

I wanna change my name on the game guys

[onyx plover]

Do like that.

[storm flume]

Please refer to subpoint in #faq for further information, 2.10 @night cloak.

[prime arrow]

its not work🥺 😢

I forgot which email I created for my Twitter account

[mortal apex]

@prime arrow Please wait for their response and also u have to contact the Customer Service of your social media in question. In this case,Twitter.

[prime arrow]

😢

You said to contact me on Twitter and what I told them

[onyx plover]

Nope , she said contact in to the game.

[prime arrow]

ouu ok

and... what i told them?

[onyx plover]

You may follow the instructions below when contacting the in-game customer service:

Your conversation should be like this.

[prime arrow]

thxxx💖

[mortal apex]

@prime arrow When u will be able to contact them,please follow step by step what they are going to ask you during your conversation.

[wind glacier]

you know where I can get UC with a master card

[wise abyss]

anyone online ?

[onyx plover]

https://www.pubgmobile.com/pay/

[wise abyss]

1 noob doing live on yt and promoting heks do something pls

[onyx cairn]

Report here http://bit.ly/37Lgfbm

[wind glacier]

thanks

[wise abyss]

it wont work coz it will take time till then he will delete his livestream from the channel

[onyx cairn]

Just do it. And report it to YouTube, too!

[wise abyss]

done

[prime arrow]

and what naw? please help

[wise abyss]

and i raged coz hes not only using heks hes using bypass and killing phone players with heks that too from emulator 😫

[tender saddle]

Hello

[onyx plover]

Please do it like my image.

[prime arrow]

@onyx plover

[onyx plover]

#questions message

[tender saddle]

How do i fix this

[onyx plover]

please be patient.

[onyx plover]

Don't spam it please i told you be patient.

[little gyro]

Hello, Someone hacked my pubg account and linked his email in 3rd link. So please guide me how can i recover it. i still have Facebook and Twitter access.

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

You may follow the instructions below when contacting the in-game customer service:

Your conversation should be like this.

[prime arrow]

I did everything as it was but something else came up

[onyx plover]

#questions message

[tender saddle]

Okey

[prime arrow]

😢

[onyx plover]

I am really sorry about it but its a once solution to solved your problem.

[little gyro]

I don't know how to do this. Please guide me

[prime arrow]

ok😢 💗

[onyx plover]

You may follow the instructions below when contacting the in-game customer service.

[little gyro]

Ok thanks

[night cloak]

someone else has a lagged inventory?? 😖

[night cloak]

but, nobody reply.. just bots

[onyx plover]

We are really sorry , but its a once solution to solved your problem.

[onyx plover]

its on Mobile or Pc '?

[tender saddle]

Mobile

[onyx plover]

Used DNS and try it again don't used VPN your account will be suspend.maybe solved your problem I am not sure.

[night cloak]

@onyx plover I'm not the only one who likes the lobby lagged. I have friends with a better device than me and they are doing just as badly

[tender saddle]

What dns

[onyx plover]

Google it.

[onyx plover]

did you used cellular or wifi ?

[delicate walrus]

Yes

[night cloak]

i play with wifi-40ping- i have huawei p30 4gb ram

[tender saddle]

Can you send a link I couldn't find

[onyx plover]

try to used low setting.

[onyx plover]

Google it , DNS for mobile.

[tender saddle]

Isn't there any other solution?

[night cloak]

i deletted pubg like 2-3 times but nope

[tender saddle]

Isn't there any other solution?

[onyx plover]

First uninstall device not supported PUBG mobile app. Install the latest version of the PUBG from the Play Store. Open the app and it will show an error “Your device is not supported”.

[night cloak]

@onyx plover Thanks for your attention bro, I'll wait for the next update to have if it is solved

[onyx plover]

Your internet its low ...

[tender saddle]

I've tried but i can not

Do you know wozzie

[night cloak]

@onyx plover bro.. i play with 30-50 ping, but no problem

[tender saddle]

Do you know wozzie

[onyx plover]

Dude ping its not necessary, your Uploading and downloading its so weak .

[tender saddle]

Do you know wozzie

[wild depot]

Download should be at least 15-30 megabits and upload is not a huge requirement, probably 5 megabits would be enough

[onyx plover]

Please used here to chatting #chat , thanks for your understanding. If it's something related to the game then please use #questions

[night cloak]

No .. because my brother also plays with me and he does better on his mobile than me. And that I have more requirements than him

(same wifi)

[tender saddle]

Do you know wozzie

guide me it he knows me

[gilded socket]

I mistakely change my server how can I BACK to old server. Can any one help me on that.

[tender saddle]

Yeter ya

Bulun hataya bir çözüm

[onyx plover]

here its just for supporting pubg mobile , don't unnecessary question out of pubg mobile support .

[gilded socket]

I mistakely change my server how can I BACK to old server. Can any one help me on that.

[onyx plover]

Please do not use languages other than English, You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tender saddle]

find solution to this problem

[onyx plover]

You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

[night cloak]

@gilded socket join with people play with your old sv or wait 60 days bruh

[gilded socket]

It show after 60 days

[onyx plover]

Even playing with other player on old server will be calculated on new server.

[gilded socket]

Is there any other way to go back to old server before 60 days...

[onyx plover]

I am really sorry , but its a once solution to solved your problem.

[onyx plover]

#questions message

[tender saddle]

can you find a solution

[gilded socket]

Their is no any service available by PUBG to change server after complaining.

[tender saddle]

I tried it didn't happen@onyx plover

[onyx plover]

Your device not supporting at moment maybe be solved with next update.

[tender saddle]

Thank you

[gilded socket]

Their is no any service available by PUBG to change server after complaining.

[onyx plover]

Nope.

[quartz bobcat]

Achievement mission Threat From Above is bugged

I landed in all the following locations but the One in monte nuevo miramar isnt working

[onyx plover]

You can write your suggestions and feedbacks in #old

[quartz bobcat]

I landed inside it 4 matches

[night cloak]

Do you get rp points from lucky spin ?

???????

[onyx plover]

Please used here to chatting #chat , thanks for your understanding.

[night cloak]

@onyx plover i have acc banned & i didnt used hacks never & nothing rare.. is possible recover it or something bro?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx plover]

#questions message

[tender saddle]

Fix this error

Pls Fix this error

[onyx plover]

Its a solution .

[tender saddle]

Not working

[onyx plover]

You can write your suggestions and feedbacks in #old maybe someone be suggested to do something.

[gleaming flume]

I can’t find any runic crystals in BETA version why????

[night cloak]

@onyx plover thanks

[gleaming flume]

Any reason??????

[tender saddle]

Special for Apple

[onyx plover]

@gleaming flume @tender saddle Please used here to chatting together #chat , thanks for understanding.

[tender saddle]

I'm not chatting

[onyx plover]

here just for supporting pubg mobile and not chatting please used here for chatting #pubg-mobile or #chat

[burnt ocean]

Help please I've been banned for 10 years I haven't used cheats

[polar marsh]

@burnt ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx plover]

its unnecessary text to the pubgm support , I told you maybe solved in next update or You can write your suggestions and feedbacks in #old

[tender saddle]

Special for Apple

[night cloak]

Your device does not support PUBG MOBILE, @tender saddle. You may upgrade your device. Unfortunately we cannot do anything.

[hexed shoal]

Hello i need a help please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hexed shoal. Remember to read through #faq before asking questions in the support channels.

[hexed shoal]

Okay sir ..
the problem is ..
has been discount uc in account pubg

[snow zealot]

Hey there, Support team
I have an issue in the game regarding Server Change.
Earlier, I was trying to join a public room, and at the top of the menu, there was an option with a list of servers, and I selected North America by accident.

Unlike the 'Basic' tab from the Settings menu, there was NO WARNING regarding the irreversibility of the action, and it just put me in the North American server for another 60 days.

I really need you guys' support right now..

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hexed shoal.

[sick shale]

@snow zealot Report the issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[snow zealot]

Alright, thanks mate

[valid canyon]

Banned for 10 years, did not do anything forbidden. Is it possible to somehow unban the account?

[polar marsh]

@valid canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

ESP hacker helping his friend for commando it takes minimum 3 days for the hacker to get banned and his friend gets away..

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[upper citrus]

I have been bandid. For the second time to use crack version of the game and unfortunately it’s not true and I contact customer service is the second time they don’t respond me I want someone to help me I really like the game I want to continue and I use it since 2018 from season two until now I did not break any rules and I understand the rules of the game please someone here help me

[polar marsh]

@upper citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm herald]

I dont know where to post this message but i see alot of people playing with literally no recoil... either they are hacking or have abused the settings to make it this way, is tgere anything that can be done? It literally defeats the whole point of a shoot out if people have 0 recoil...

[slender wharf]

You may report them if you think they are cheating, there have been some people that are legit players that have good recoil control and make it seem like they are using a third party app. However if you do feel like someone is cheating you may report them in-game, if they were in fact cheating they'd get punished.

[calm herald]

I dont know, its just something thats been occuring alot to me

[onyx plover]

@slender wharf @calm herald Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc/

[calm herald]

Yeah ive been playing this game since it came out, id never just acccuse someone for no reason, im talking like, literally no recoil atall, itd be impossiboe to control it like that, i watch alot of streamers and even the best of those dont control it the way ive seen! I guess ill jusy continue to report the people i think are abusing hacks and stuff!

[tame creek]

Is this a hack?

Or glitch?

[mortal apex]

@tame creek #old not a hack.

[tame creek]

Ok. Thanks

[unkempt peak]

Hey , how do we register for PMCO

[slender wharf]

#pmco you can read the pin in there it gives you the instructions. @unkempt peak

[unkempt peak]

Thanks

[night cloak]

how to fix rubberbanding

[tidal adder]

Is pubg a fair game ?

I mean like fair for all?

[onyx plover]

Please going here and ask here #chat .

[placid venture]

Hello, I accidentally changed my server from Europe to Middle East. I want this error corrected.
my id : 5192149859

[fickle spruce]

Hello, Pubg Mobils Beta Version 1.2 Match making problem How To Fix The Issue

[storm flume]

You can apply for the PUBG MOBILE beta program here, @fickle spruce:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[clear spindle]

You can change it after the cooldown

[placid venture]

@clear spindle my gameplay in europe all things rank i cant wait for 60 days!!

[clear spindle]

Only option is to wait for the time.

[night cloak]

my friend was unfairly banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final fiber]

When is the next PUBGM update??

[storm flume]

We currently do not have a specific release date for the upcoming update, @final fiber. Once we do, we will publish further information in #news.

[final fiber]

So My account was hacked & the hacker updated the game to a newer version.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @final fiber.

[final fiber]

This is what I get from customer service 🤦‍♂️🤦‍♂️

[clear spindle]

Just wait. New update will be there in a few days.

[lime nexus]

@final fiber did the hacker link his social media account to your pubg account?

[final fiber]

Yes he did @Shahab

[lime nexus]

Well only in game support will help you then cuz im facing the same issue and now waiting for their final response

[final fiber]

Yes I did message the customer service already like 3 times, and still waiting for response @lime nexus

[lime nexus]

In my experience they reply faster in gameloop emulator

[final fiber]

@clear spindle "with no specific release date for upcoming update"

[clear spindle]

Date will be announcing in #news.

[final fiber]

@lime nexus is there any App for gameloop emulator?

[lime nexus]

Download it in your computer

Or laptop

Just google it and you will find it easily

[final fiber]

Aight thanks alot! @lime nexus

[lime nexus]

@final fiber Welcome

[fringe whale]

What’s that?

[storm flume]

Please refer to subpoint 3.16 in #faq for further information, @fringe whale.

[reef pendant]

while trying to change my region i get an error saying require valid uid for some reason can someone help??

[onyx plover]

you should be waiting 60 days.

[reef pendant]

ive already waited more 60 days

[mortal apex]

You have to wait like the others,no chance. This is the only way.

[reef pendant]

ive already for almost half a year

[astral escarp]

Hi, last night I made a complaint about some problems on the game menu. I haven't received any response yet, will I be contacted?

[weary jolt]

What happened to RageGear

[white canopy]

When is Week 8 starting?

When and at what time

@ me if you reply

[night cloak]

What happens when metro is deleted? We can’t play it anymore or is there gonna be a part 2?
I have Berserker title just wondering

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @reef pendant.

[thin halo]

Removed.

[thin halo]

You won’t receive any response but the Team always look into #old .

[thin halo]

You can check that in RP.

[thin halo]

No information on this.

[night cloak]

It says it’s being deleted soon

So is berserker title temporary too?

We’ve no information, it’s highly unlikely the title is temporary.

Please use #media, @fallen anvil.

[fallen anvil]

K sorry

[thin halo]

As for previous answer, I have no information regarding the mode.

[cyan agate]

Gfx tools for 60 FPS only..i said only because my phone not git extreme with out that

[storm flume]

Use of unauthorized third-party software or methods, @cyan agate, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cyan agate]

@night cloak ..

[night cloak]

if you use GFX you will get banned

[fleet wolf]

Anyone else recently have a ping issue? Sometimes my ping goes down to 600-700ms for around 20 seconds occasionally

[native lodge]

Why can't I hit headshots in metro anymore

[fleet charm]

can play mobile whit key board and mouse ??

[thorn apex]

no, you can't, you should be using the official emulator for that

[analog maple]

HEllo pubg community.i think you are all well .sir to day my real pubg account became a band.but i know nothing about this.i can say with great confidence that ihave not used any hack or vpn.because i play pubg game on mobile.but i think someone hacked my account and he did this.because i know nothing about this .so i am requestting you to return it to me on my account in akash...please because this is me real acount.if you thing i dis it then i am very sorry for it and sincerely apologize..please return my account sir.sir i would be very happy if you returned my account . my account id no:

[polar marsh]

@analog maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn plover]

I have got banned for the second time and when I ask for the reason the gave me list of reasons so how in the world would I understand?

[polar marsh]

@torn plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn apex]

you need a 3rd party application to do so, and use of a 3rd party app violates the game's tos

[fleet charm]

what about asus phone ? (Asus Mobile Desktop Dock)

[thorn apex]

no, use of any tool to gain an upper hand over others violates the tos

You can use the official emulator for that purpose

[warm urchin]

Dear pubg mobile team. My account was banned by mistake of your system. Kindly again review my all account details My character id 5445447658. My name on this account E S L A M. Then you can take action. Pls unban my account. I am enviromental player.

[polar marsh]

@warm urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

he is a hacker

[thorn apex]

@thin halo

[night cloak]

you will get a ban @whole flicker

[whole flicker]

why

???

[thorn apex]

@night cloak

[snow adder]

Did somebody know how to change server ??

[night cloak]

your friend is a hacker and buying and selling of account is against pubg's TOS

[night cloak]

Go to settings then basic and scroll all the way down

[snow adder]

Like i mean u change it already and i tell the customer service and they said

[thorn apex]

@whole flicker first of all, trading acc is against tos, and second of all, use of any third party tools to gain an unfair advantage over others violates tos

[night cloak]

but your friend is Delete that account

[night cloak]

You have to wait 60 days if you changed a server once

[whole flicker]

can someone help me???

[night cloak]

User was suspended.

How do I report pubgm players on this server?

No need for the unnecessary message: in this channel please.

[onyx plover]

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc/

[night cloak]

You need to wait 60 days

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[night cloak]

No need to copy and paste the whole message, @snow adder.

[topaz epoch]

And just for info @whole flicker is in vocal with me and took this image in google

[snow adder]

No need to copy and paste the whole message, @snow adder.
@night cloak sorry

Can someone help me

[night cloak]

User was suspended. He may appeal to a admin if that is the case but otherwise he’s consider as a cheater.

[thorn apex]

You have already been answered

[night cloak]

You’ll have to wait 60 days to change your server, @snow adder.

[snow adder]

You’ll have to wait 60 days to change your server, @snow adder.
@night cloak but i already text customer service and i think ITS seem to be fail

[night cloak]

You can try customer service, the were changing servers last year but it was a one time service that has now ended, @snow adder.

[snow adder]

You can try customer service, the were changing servers last year but it was a one time service that has now ended, @snow adder.
@night cloak so customer service these daya don't work anymore?

[night cloak]

Not for server change, I don’t believe so no.

[celest shadow]

First and foremost, can you please explain how you may have accidentally changed your servers, @snow adder?

[snow adder]

First and foremost, can you please explain how you may have accidentally changed your servers, @snow adder?
@celest shadow my friend invite me to play on KRJP

[celest shadow]

For your information, you can no longer request the customer service for a server selection cooldown reset, @snow adder. You will need to wait 60 days before you are able to change your servers again, please be careful next time.

Please share your concerns in this regard in #old.

[topaz epoch]

51288217097 This is sam's pubgm account if u want to ban him

[night cloak]

Stop the unnecessary messages, @topaz epoch. Kindly read through #735483472432594994.

Are links allowed here

[onyx plover]

Nope.

[night cloak]

some links are allowed like cheater report etc

How about youtube proof of a cheater?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx plover]

If they are live stream and used cheat then used this link http://bit.ly/37Lgfbm

[night cloak]

It keeps telling me to put a link to the youtube channel and when I do it doesn't work

[celest shadow]

Please make sure that it is not a custom URL (e.g. /c/CustomChannelName), @night cloak.

[night cloak]

I tried the app channel link of the channel and the web channel link still having the error

[celest shadow]

Feel free to send me a direct message of the YouTube channel link, @night cloak.

[night cloak]

I sent you the link but your dms are closed

[celest shadow]

My direct messages are always open. Please check yours.

[night cloak]

It's working now

The channel I sent is also somebody who makes the scripts/hacks don't know if pubg bans isp

[glad warren]

Hello everyone ! Someone knows how I can have a new code for play to the beta version ? I had already use my code first time and I delete the application because I had a problem with my phone. Thanks for your hel and Happy New Year 😏😏😏

[storm flume]

You can apply for the PUBG MOBILE beta program here, @glad warren:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[glad warren]

It’s not possible to have a new code if I understand, that’s right?

[night cloak]

Unless your invited into the program no.

[junior tiger]

honestly, NA server is so bad rn so much fps lag and desync

[clever bane]

does anybody know what will be kept in metro royal season 2?
cash, items, favorability, fame level?
i want to know if i should sell my items to have cash or keep them

[night cloak]

Europe is awful for me, tends to jump to 700 ping regardless of my internet connection being at it's best. It fails to even load up menu at times too. :/ @junior tiger

[junior tiger]

yea ive written enough feedbacks tbh i dont think they really care anyways, servers just getting worse with every update

[night cloak]

@sand path isn't this confusion?

[sand path]

The mode is confirmed to be permanent.

[sand path]

Looks like he was a troll.

[night cloak]

well his messages are gone. all good thank you.

[sand path]

Ask in the beta server for a new one.

[storm flume]

You can apply for the PUBG MOBILE beta program here, :

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[sand path]

No need to answer every question, only the ones you know the answer to.

[onyx plover]

I never answer it anymore, sorry for confusing.

I just try to help players I didn't know its wrong its not allowed to answering.

[sand path]

You may want to work on your English if you're looking to be a part of the Contributors Team. Being weak at English communication makes things worse for the members who require support as they won't be able to understand what you're trying to relay.

[onyx plover]

Yeah I want it , okay I try to strong my English language to be understanding what I trying to relay

[night cloak]

sorry for ping @sand path, are there age restrictions to be a part of the Contributors Team?

Hi !

[night cloak]

What do you need help with?

[verbal python]

Plz help me my account has logged the newest version please update the newest version araha hai help

[night cloak]

You’ll need to be the age limit required for discord, @night cloak. Please use #discord for further questions.

[verbal python]

Help me

[night cloak]

What's your region or country?

@night cloak yes

[verbal python]

+92

Pakistqn

Help

[night cloak]

@night cloak What level do you need to be an examiner?

@sand path

[sand path]

Same as that of using Discord.

[verbal python]

Jeskes ka

[night cloak]

What do you mean Examiner,do you mean video review system investigator?

[verbal python]

Plz help

[night cloak]

@night cloak yes

[night cloak]

Pubg mobile is banned from India so you can't play

[sand path]

Yes?

[night cloak]

I just got banned off pubg for no reason what do i do @narrow trail

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[verbal python]

I'm pakistani

Not ban

[sand path]

Your account has been hacked, contact cs.

[night cloak]

There's no spesific requirements for it just yet,you need to get invited or apply for it.In other words have a clean record, be accurate in reporting people,and also have good ranks on couple of seasons.

@night cloak Ok because I am champion 4 ..

@sand pathI understand thank you.

@night cloak And if it is the conquerors who do it, I have some doubts since most of the conquerors are cheaters !!

[night cloak]

No,most of them are Ace for few seasons so rest assured that it's only qualified people and people that have a clean record that can become Investigator.

[river basin]

Is there any way I can get back to Global version form VN version after I logged in by mistake?

[night cloak]

@night cloak Ok thank you for the info

[verbal python]

Pubg mobile not a channal update info

send me info your account has logged the newest version plz send info

[night cloak]

how can you login into a different version by mistake

[night cloak]

contact customer service via ingame settings

[verbal python]

I don't know custmor server I don't have any info

[night cloak]

only they can help you with account related problem

[verbal python]

My game is no on

[night cloak]

you can contact them from the login page

[verbal python]

I'm click facebook show notice your account has logged the newest version please update the newest version is come

[river basin]

Is there any way I can get back to Global version form VN version after I logged in by mistake?

[night cloak]

how can you login into a different version by mistake

[verbal python]

Kaha sa page open karo

[night cloak]

No as far as I'm aware of since you logged into viatnamese version you can't login through global version anymore.

[night cloak]

please use english
I will send you the screenshot

[verbal python]

How is open the page

What open the page

[river basin]

But some people got back to global version

[night cloak]

you can use your social media linked to vietnam version to login in Global version but you wont get your Vietnam version account in Global version

[verbal python]

I'm playing globel version

[jade nest]

Please Refer to Subpoint 2.9 in #faq

[night cloak]

it is not for you please wait

[verbal python]

6 day one problem your account has logged the newest version please update the newest version notice come

[night cloak]

Click Ok to the notice and contact customer service from here

@verbal python

[jade nest]

Try reinstalling the game from Play store/App store or from official website if the problem still exists.@verbal python

[verbal python]

I'm report but not cancle

my game renew but not cancle

Help me

[night cloak]

try this method

[verbal python]

I'm use but not cancel your account has logged the newest version please update the newest version

[night cloak]

you dont need to login to contact customer service

[verbal python]

My pubg mobile login facebook

[river basin]

I couldn’t find any information about that

[night cloak]

you can use your social media linked to vietnam version to login in Global version but you wont get your Vietnam version account in Global version

[jade nest]

You already have been answered.Repeating the same question again and again won't help in anyways.Plz do the above processes which has been told you to do.@verbal python

[verbal python]

I'm click help

again

[jade nest]

Did you read that?Its clearly mentioned Global data account can't be transferred into regional account after the 1.0 Update and Vice versa

[verbal python]

New update my problem solve

😫

[night cloak]

@verbal python please dont repeat your questions You were answered multiple time

[river basin]

Yeah I have been trying before the update and I didn’t get any help

[night cloak]

1.0 update was about 5 months ago

[river basin]

I have been trying before that time since they created the Vietnamese version and I didn’t get any help even I told them I can provide my passport to prove that I’m not Vietnamese and I don’t live there

[night cloak]

unfortunately you cant switch account from vietnam to global version from 1.0 update

[river basin]

Are you a robot ?

[river basin]

You don’t know when It was OMG first you said 4 and now 5 ???

[night cloak]

Let's just put it at you can't change it back to the global version now.So nothing we can really do now.

[river basin]

Let’s just say you know nothing I don’t know why I’m talking to you 💩

[night cloak]

What is the use of popularity?

[thin halo]

To prove how popular are you in the game

[night cloak]

what is the use of proving it

[night cloak]

once Vietnamese always Vietnamese lol.

[thin halo]

This is an addition where people wants to have something to flex on @night cloak

[night cloak]

ok

[thin halo]

@river basin You can't transfer your regional version account to global version and vice versa

[humble marlin]

Need help to recover a hacked pubgm id.. anyone here ??

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @humble marlin.

[humble marlin]

already done.. bt still i can’t recovery my acc

[thin halo]

Only in-game customer service can help you regarding account related issues.

[night cloak]

This may help you

[humble marlin]

Hacker linked that account with his fb acc.. bt my email and mobile number are still linked

[night cloak]

try this then @humble marlin

[river basin]

They said that you don't have repeat it

[humble marlin]

here is their rply

[night cloak]

you can unlink by this method

[humble marlin]

i tried this.. bt it takes 7 days and in this time i can’t login my account .. bt hacker do this everyday..

[night cloak]

that is the only way

[humble marlin]

Hacker just linked his facebook account in that option.. bt my email,google play service acc & mobile number are still exist in my acc

i don’t know about that facebook account

[night cloak]

the above methods are the only way to unlink any accounts

[humble marlin]

because my pubgm account was created by my email and linked with my google play service id

[night cloak]

you have been answered

[humble marlin]

i really don’t know how hacker done this.. bcz my email is active with two face verification

[night cloak]

your problem wont be solved by repeating your question here
You can contact Customer service of Unlink it directly

[humble marlin]

i know bt im seeking for those person who can help me personally

[night cloak]

you were answered by me a moderator and santa claus guy

[humble marlin]

i brought uc from a 3rd prty facebook page.. is there any possibility ??

[night cloak]

yes

It's one's responsibility to protect their own social media account,
Looking for free stuff's and giving login information to some websites is something human should stop

[onyx dagger]

Only in-game and MidasBuy are the official ways to buy UC, @humble marlin.

[humble marlin]

i never linked my account with facebook or twitter.. if i know about that facebook account name or any info then i can take steps

[night cloak]

It's one's responsibility to protect their own social media account,
Looking for free stuff's and giving login information to some websites is something human should stop
Only in-game and MidasBuy are the official ways to buy UC

[humble marlin]

i really don’t know about that process.. when i got hacked then i know about midasbuy

😭😭

[night cloak]

contact customer service
We are unable to help you more

[onyx dagger]

You should've thought of it, @humble marlin. Next time, make sure that this wont happen again. We cannot do much about Account related issues here, on Discord.

[humble marlin]

i have M416 Fool lvl 4 .. Glichair lvl 5 .. and more upgradeable skins in that acc

[night cloak]

You should've thought of it earlier, @humble marlin. Next time, make sure that this wont happen again. We cannot do much about Account related issues here, on Discord.

[humble marlin]

i use that 3rd prty fb page to buy uc from my beginning

😭

[onyx dagger]

And that's where everything went wrong.

Please contact Customer Service in-game about this.

[humble marlin]

here is my last night feedback

[night cloak]

please wait 60 days for their responce

[humble marlin]

i just give them only my game id

[night cloak]

please wait 60 days for their responce

[humble marlin]

is there anything positive possibliy??

[onyx dagger]

Let's hope for the best.

[humble marlin]

please keep me in your prayers brother

[night cloak]

@humble marlin please read subpoint 3.21 in #faq also

[humble marlin]

actually i haven’t any card or international payment method to buy uc directly.. for this reason i use this🥺🥺

[night cloak]

you can use Google pay or other platforms also

[onyx dagger]

You may now move channels, as you have been answered about your enquiry, @humble marlin. Next time, make sure that you dont spend money to buy UC from 3rd party websites apps.

And let's hope for the best.

[night cloak]

@night cloak we cant help you change your Server you have to Wait 60 Days

[dark temple]

When pubg mobile India coming?

[onyx dagger]

[dark temple]

?

[onyx dagger]

Read the message above, @dark temple.

[dark temple]

Where above

[onyx dagger]

This, @dark temple.

[unreal niche]

@onyx dagger i saw some players of india r still playing pubg mobile global version. HOW?

[gloomy night]

2 of my friend got killed by a bot with 2 bullets in crown IV, is this normal?

[storm flume]

Please refer to this channel's pinned messages for further information, @unreal niche:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

That's completely Random, @gloomy night.

[gloomy night]

I also got OHKOed from full health 3d later when i was trying to runover a bot with UAZ

[onyx dagger]

I'm sorry but I did not understand.

[unreal niche]

some days ago i got killed by a bot, he shotted me just 5 bullets, getting the damage of 5 bullets, i got knocked and also died. What's the reason??

[onyx dagger]

You mean Knocked, @gloomy night?

[gloomy night]

Yea knocked

[night cloak]

@gloomy night pubg is improving Bots from the previous updates and will be improved after every update

[onyx dagger]

It is completely Random.

[gloomy night]

With one bullet, maybe he got me on the head but still doesnt make sense lol

[unreal niche]

it was in platinum tier

[onyx dagger]

This is for you, @unreal niche.

[gloomy night]

Im using vest 2 helm 2

Its a bot

[onyx dagger]

If you think that this isnt normal, feel free to report in #old, @gloomy night.

A bot can never be a Hacker, @dark temple.

[dark temple]

I know bot ie never hacker but some time it treated as a hack

[onyx dagger]

It is not possible.

[gloomy night]

Maybe tencent hack the bot lol.So what should i/my friend do when facing bot now?

[night cloak]

pubg is improving Bots from the previous updates and will be improved after every update

[dark temple]

@gloomy night 😂😂

[gloomy night]

Okay then thanks for the help guys

[storm flume]

Please avoid going off-topic, @dark temple. You may have unrelated conversations in #chat.

[onyx dagger]

No worries, @gloomy night. 🤗

[dark temple]

Ok bot@storm flume

[humble marlin]

This year maybe not.. bcz india is not listed in pmgc 2021

[dreamy lance]

Hi, im not sure if this is the place to seek help.
My account have been banned for 10 years.
I do not use any cheats or hacks or any plugins, im not a cheater.
But yes, my iPhone XR is jailbroken.
How do i get my account unbanned.
I have accumulated a lot of items and also i have spent a lot of money.
I still have UC in the game.
Can someone please direct me to the correct direction if this is the wrong place to seek support?

[polar marsh]

@dreamy lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble marlin]

Is there any risk with GfX tools

[storm flume]

Use of unauthorized third-party software or methods, @humble marlin, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[main moth]

yo how can i get more info on why i was banned?

[polar marsh]

@main moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis vessel]

I want to report hacker with video proof

[fluid zealot]

Saw this ad which im pretty sure is a scam, idk if it has been removed cuz I can't see the vid when i go into the channel. Video basically says that you gotta spend money on sonething to verify urself to get free uc

[storm flume]

Hello, @lapis vessel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[alpine flower]

all are scams and theyll ask your id and pass word and steal your social media accounts and then you pubgm account
so beware of those scammers

[night cloak]

Please report them to YouTube, @fluid zealot.

[night cloak]

can he report it in the link?

That’s cheating only.

[fluid zealot]

I reported it, just wanted to let pubg know about it

[night cloak]

Thank you.

[alpine flower]

yes???

[forest blaze]

My account has been banned and I’m not hacked please help ASAP 

[polar marsh]

@forest blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef crown]

So these guys right here, they kept hitting me in lobby and it hurt my feelings. I wanted to see if there’s anything tencent can do about it

[night cloak]

You can turn on all chat and say “stop it I don’t like it”, @reef crown. This is something we cannot assist you with.

[verbal python]

I'm send screenshots of the account logged

I'm click facebook notice open your account has logged the newest version please update the newest version I'm send you screen shot help

Reply

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @verbal python.

[verbal python]

I'm content the customer service but no help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bitter zephyr. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Did they reply to you, @verbal python?

[errant flare]

my pubg id was hacked by someone can you help me please
my id was linked by gmail and twitter and my gmail is hacked can you help me here

[prime plover]

what are the consequences of teaming up in solo matches? it seems like reporting them isn’t having much of an impact in future matches

[errant flare]

anyone help me please

[verbal python]

Reply

Thank you

[night cloak]

Contact in-game support, @verbal python. We discord staff cannot help with such issues as we’re not affiliated with Tencent games or their in-game customer service. Please stop repeating yourself.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @errant flare.

[verbal python]

Ok

[night cloak]

Feel free to use #old for such comments, @untold ore. We don’t need them here.

If a user is found to be teaming they’ll be banned and have their current tier reset, @prime plover. It may seem like reporting does nothing but the team need time to review the thousands of reports the receive daily.

[verbal python]

Ok

[elder bloom]

My account has been changed to Europe by mistake how to change back to asia pls tell @polar marsh

[whole bone]

Please fix the lack of metro updates. I have been wondering what will happen for metro this whole season and all I got are rumors and glitch users. Please tell me something for metro next season

[long sluice]

Help me

[night cloak]

How did it change?

[elder bloom]

In setting i changed mistake

[long sluice]

@vagrant tulip ok

[night cloak]

Kindly use #old for such feedback, @whole bone.

[elder bloom]

Mistakely

Could u help me

[night cloak]

You’ll need to wait for the 60 day cool down to expire, @elder bloom.

Feel free to provide your feedback regarding this feature in #old.

[whole bone]

I have, I sent a whole lot a questions. It got burried

[elder bloom]

Is there any other option?

[wraith mountain]

@night cloak Who review the issues reported in feedback-bugs !? Can I expect them to do something before the end of the season !?

[night cloak]

The team will seen it, @whole bone.

[elder bloom]

Or can we buy from uc ??

To change?

Like changing flag card

[night cloak]

The community team do, @wraith mountain. What do you need them to do for you?

No, @elder bloom. 60 days is the only option.

[verbal python]

I'm click facebook notice open your account has logged the newest version please update the newest version on the page I'm send you screen shot

[night cloak]

If you’ve sent it there the team will see it.

[whole bone]

What is the usual response time? Cause it's been 3 days besides the one I sent today.

[verbal python]

Reply

[gentle bluff]

They don't reply in #old

They just go through it.

[night cloak]

you were answered multiple times

[whole bone]

So then why was he telling me to take my question there like it was a useful answer 😂

[wraith mountain]

I already reported this > Character ID: 5327235704

Country : England, UK
Server: Middle East
Device: OnePlus 8T
Issue: My chosen server was Europe, until I played a room today (i changed the server to middle east for the room ) After this match, it automatically changed my chosen server to Middle East, without me making any changes.

Please can you assist me in this matter, so I can return to the Europe server. Thank you.

[gentle bluff]

They read through the feedback bugs channel. They don't reply there.@whole bone

[night cloak]

you have to wait 60 days

there is only a small chance that they might reply to you @whole bone

[gentle bluff]

@wraith mountain 60 days is the only option

[whole bone]

Ohhhhh. Lmao my bad to the both of you. Thank you guys and guess I'll wait some more.

[sand flame]

hey guys how to fix error code 154140716 ?

[wraith mountain]

@wraith mountain 60 days is the only option
@gentle bluff but it's not players fault 🤔

[gentle bluff]

Discord staff cannot help you with the server change.

[gentle bluff]

You can still try with in-game CS.

[night cloak]

No need for conversation here. If your server was changed kindly wait the 60 days.

In the meantime feel free to let your feedback be known in #old, @elder bloom.

[jade nest]

Subpoint 4.10 and 4.11 in #faq will help you

[lapis vessel]

Video proof of invisible hacker

[night cloak]

http://cheater-report.pubgm.cc/

you can report it here in that link

@lapis vessel

[lapis vessel]

@night cloak ok

[prime plover]

Alright thanks but will we know when they get their tier reset?

[night cloak]

You might receive an in-game mail, @prime plover. If not keep an eye on their profile.

[oak crypt]

Hello

[night cloak]

do you need any help?

[oak crypt]

How i can talk to support ??

[night cloak]

you can state your issue here

[oak crypt]

I make prime plus to my emill and already money taken but no reward in my emill

Any one can help !?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @oak crypt.

[zenith echo]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith echo. Remember to read through #faq before asking questions in the support channels.

[zenith echo]

can i buy uc from india ?

[storm willow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[zenith echo]

ok thanx

[solemn ibex]

why can’t I switch to ultra hd?

[violet umbra]

hi

Is it possible to remove Twitter from the pubg account?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @violet umbra. Remember to read through #faq before asking questions in the support channels.

[solemn ibex]

is it bcuz my battery is low?

[onyx dagger]

You may unlink it via the in-game settings, @violet umbra.

You need to change it in the Lobby, @solemn ibex. Also, do you use GFX Tools?

[zenith echo]

is GFX legal ?

[solemn ibex]

what is gfx

[onyx dagger]

Use of unauthorized third-party software or methods, @zenith echo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[zenith echo]

so its illegal right ?

[onyx dagger]

Yes.

[alpine flower]

maybe, try after charging you phone and then check and get back here (maybe the device is configured in such manner by manufacturer)

[solemn ibex]

eh it worked again....

maybe its bug idk

[analog wadi]

please translate this to Engilsh

[night cloak]

we only provide community help to PUBG mobile Global english version

[night cloak]

download google translator app from google play store.

[night cloak]

this is the link of google translator video in this video you will know how to use it

[alpine flower]

nope no links here you dont have permission

[clever wharf]

i change server by mistak not problem for server but problem is my tier is distroyed

[onyx dagger]

You may change the servers after 60 Days, @clever wharf.

[clever wharf]

@onyx dagger but what about my rank .. my rank is destroyed

[onyx dagger]

You should've thought of it when changing.

[neat flare]

90 fps works ?

[onyx dagger]

In selected devices, yes.

[clever wharf]

@onyx dagger i doesnt change from setting .. i set on room match in that area Pubg doesn't mantion anything about server change

[onyx dagger]

Oh. Kindly report the issue in #old, @clever wharf.

[digital glen]

How many players can use the redeem codes.???

[onyx dagger]

Try to redeem the codes, @digital glen! If you get it redeemed, good job.

[digital glen]

Thanks

[onyx dagger]

You're welcome, @digital glen.

Let's not do like that, @clever wharf. :)

It is a Bug issue.

[clever wharf]

@onyx dagger bcoz of this my rank is distroyed .. i was near to conquere

[onyx dagger]

Sorry for the inconvenience happened. @clever wharf

[night cloak]

@onyx dagger what is this

game is banned there

website of pubg mobile is blocked

[onyx dagger]

The Game is banned in India, @night cloak.

[untold steppe]

So basicaly i had to go i left the match in metro royale and i joined back after an hour an all my loot is lost like all of it even tho its only supposed to drop my ammo is that supposed to happen?

[onyx dagger]

You'll lose everything if you leave a match, @untold steppe.

[untold steppe]

alr

[onyx dagger]

Okay then.

[untold steppe]

I guess i know now rip lvl 6 armor i guess

[onyx dagger]

🤷‍♂️

[meager knoll]

Why did u mute him @night cloak @onyx dagger ?

[onyx dagger]

He got banned so let him File Claim. @meager knoll

[meager knoll]

What did you mean? @onyx dagger

He got banned in game so why did u mute him here has he done anything? @onyx dagger

[onyx dagger]

The first screenshot he sent.

[meager knoll]

What's going on I was muted now for a second? @onyx dagger

[onyx dagger]

Now you're not muted.

[meager knoll]

And kindly unmute him @night cloak

[clear spindle]

We cannot help you with account related issues.

[meager knoll]

Please unmute him has he done something wrong? @clear spindle

@night cloak this

[heavy vortex]

That's how the auto bot works.

[night cloak]

ouch

[meager knoll]

What? @heavy vortex

[onyx dagger]

Ask him to DM me, @meager knoll.

[meager knoll]

Okk

[night cloak]

Hello there a player(on a diffrent server) was inviting players to his clan and promised free UC. When i asked him how does he intend on transvering the UC he anwsered: Midas buy is a legit UC seller which is approved and endorsed by Tencent. Is this claim true?

[night cloak]

midas buy is approved by pubg

[celest shadow]

Only the in-game system and https://www.pubgmobile.com/pay are recommended when purchasing UC or Royale Passes.

[echo cove]

My accounts currently hacked right now can I get some help immediately

[remote scarab]

@lime juniper pubg mobile Bangladesh community admin this side, can please come to my dm's for 2-3 minuets please.

[night cloak]

contact Ingame customer service

[echo cove]

How do I do that

[night cloak]

via settings

[remote scarab]

@lime juniper pubg mobile Bangladesh community admin this side, can please come to my dm's for 2-3 make minuets please.

[celest shadow]

Do you know how your account was hacked or compromised? If so, which linked social media account did the unauthorised person accessed?

[echo cove]

Facebook

[celest shadow]

What does it concern, @remote scarab?

[echo cove]

I tried changing password

And it apparently worked

[celest shadow]

Do you still have access to your Facebook account, @echo cove?

[echo cove]

But they still have access

[celest shadow]

Do you have two social media accounts linked to your PUBG MOBILE account?

Do you still require assistance, @echo cove?

[echo cove]

I have my Facebook and game center linked

Sorry I was trying the help thing and it did not help

I can get in but they log me out and I can’t get the Facebook unlinked

My friends say they are deleting ppl from my clan and changing my stuff

My Facebook requires my ID to get in but I only use that Facebook for my pubg

So it doesn’t have all my personal stuff luckily

But it also doesn’t have my real name

[celest shadow]

Great. The first step is to secure your Facebook account, make sure that the unauthorised person no longer has access to your linked social media accounts. I recommend you to enable two-factor authentication and change the e-mail address that you use to sign into your Facebook account.

[echo cove]

Ok i will try to do that and get it done before they de link my Game Center

I don’t know if i will be able to get my Facebook back in time tho but I will try thank you

[celest shadow]

Good. Secondly, you will need to contact the in-game customer service to get your Facebook account unlinked since it has been compromised, @echo cove.

Before you proceed to contacting them, please prepare the following information so that you can send it to them when they request it from you just to make it easier for you:

• user identification of game account
• registration date of game account
• linked social media platforms
• username of linked social media accounts
• which social media account to unlink
• screenshot of oldest purchase receipt
• screenshot of first purchase receipt after July 2019

Note: if you are unable to attach screenshots, upload them to https://imgur.com and send it to them as a link.

[echo cove]

I dont know my registration date it was like 2 years ago

Also I can’t get in game support it’s just a bot?

[celest shadow]

You can contact the customer service via the in-game settings, @echo cove. For your account registration date, check the link date of the first social media account that you linked. For Facebook, this can be done from Apps. Alternatively, you can check the link date from your achievements menu in the game.

[echo cove]

If it works with facebook then I know how to delink my account normally but can they just delink my Facebook or no? My first account linked was Game Center anyway

[celest shadow]

You can and should remove the application's access to Facebook from the settings. After that, you will still need to contact the in-game customer service to unlink the Facebook account for you, @echo cove.

Here is an image containing instructions on how you can correctly answer the FAQ bot to be redirected to the proper customer service representative to assist with your issue:

[echo cove]

Ok thank you so much!

When it says ID that means the number right

[night cloak]

yes

[echo cove]

Ok I think they got my account banned for a day now and they got my Facebook banned indefinitely so at least they are off my account for now

Thanks so much for the help thus far I will try my best!

[celest shadow]

You can still contact the in-game customer service from the login screen (locate Help from the top right of your screen), and make sure you do it as soon as possible while you still have the time, @echo cove.

[graceful seal]

Solve the match problem in the death match with a team, please, men with level 70-80 are coming to the opposing team, our team is 20-30 and I'm level 49
My id: 5426307598
My name: 『tia』Fennec
My device:iphone 5s
The issuses:Wifi/Celluat
Country:Azerbaijan

[storm flume]

Hello, @graceful seal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[echo cove]

Ok I’ll get that done too I’m just trying to find out what my account ID is but I’ll ask one of my friends

[celest shadow]

All right, good luck!

[graceful seal]

I reported

[honest bronze]

I have doubt for crew chellenge when restart the match???

[mortal apex]

@honest bronze No information about it.

[river tangle]

Hello, my account was hacked in your Pubg Mobile game, I am writing to you via Google Translator, I am from Russia. My account was hacked and linked to my account Mail.Ru mail and Facebook, please help. My ID: 5272284931

[solemn elk]

Hi

I need a info when will the bonus challenge will come back

[marble solar]

I need technical support in this bad game in order to reach a solution to this problem of mine

[neon palm]

I want help on how to disengage the email. There is someone who hacked my account

please help me

[solemn elk]

I need a info when will the bonus challenge will come back

[drifting osprey]

Ban

[neon palm]

I want help on how to disengage the email. There is someone who hacked my account. Knowing that I sent my information to a company about the method of support, and the link has not been discontinued yet

please help me

[gray shale]

This is the worst update ever given by PUBGM

[heavy vortex]

#old ||and I loved this system||

[frozen mango]

Hi, my PUBG Mobile account has been locked, although I haven't used anything! Please check the ban. My nickname is smKALISERT

[polar marsh]

@frozen mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient rain]

I deleted my account by mistake and I have all the information about my account please help me

[night cloak]

You can retain your social media account before 14 days of deleting
You just need to login again in the app

[ancient rain]

I accidentally deleted it from my Facebook account, and the second account I cannot access. My problem is not on the site. Inside the game is deleted, and now I cannot log in to my account. I want help, please.

[celest shadow]

Elaborate your issue properly.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ancient rain.

[ancient rain]

I deleted my account from the social networking site Facebook by mistake, I could no longer log in to my account again The word support service inside the game and they did not help me was only answering me the automatic response to the game

[echo cove]

I was wondering if y’all would like the website that I got hacked through in case there is further occurrences of it. It seems very legit and it is supposed to be used to sign up for scrims.

I just would like to help prevent this again if possible.

[night cloak]

Did you read my previous message?

[cyan mauve]

Hello
My account ID is: 5593995268
My account was banned without any reason.
I was playing a match while my internet connection was interrupted for a minute, and when the connection came back I found my account got banned with the reason ( مخالفة اتفاقية المستخدم) .
I did not use any cheating software nor change any game data, just the internet connection was Interrupted.
So please unban my account, it is a high level account and I have many UC and elite royal pass.

[polar marsh]

@cyan mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient rain]

Yes, but not what I said, my problem. I accept my messages, please, to know that I am an Arab and use a Google translator so that I can communicate with you. Please understand.

[clear spindle]

@night cloak he has been answered regarding that.

You can join the MENA server, @ancient rain link can be found in #735483472432594994 subpoint 3.1

[onyx dagger]

What do you mean, @echo cove? Please state your issue briefly.

[raw tangle]

my screen just keep loading at preparing resources

[onyx dagger]

That can be because the game might be downloading the Resources required for it to run properly.

[raw tangle]

I've kept it for more than 2 hours

[onyx dagger]

Try clearing the App cache via the Device settings, @raw tangle.

[raw tangle]

I use gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @raw tangle. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @raw tangle.

[fervent patio]

How can I be an assistant to the Arabic Language Assistance Department?

[onyx dagger]

What do you mean, @fervent patio?

[fervent patio]

There are many Arabs who do not speak English, can I be able to be responsible for them? In this server

[echo cove]

Ok so my account got hacked and I have been helped for my steps moving forward. But I would like to share the website that was used to hack me if it would help. But I don’t want to put it in the regular chat so a random person clicks on it. It has the ping name in the website url and it looks like it would legit be used to sign up for scrims. @onyx dagger

[onyx dagger]

If they do not know how to converse in English, they may join the PUBG MOBILE MENA Server, via 3.1 of the #735483472432594994, @fervent patio.

[verbal bluff]

This account used fake visa to gain uc please check this id. 5110932946 Because this player always gets us by this way

[onyx dagger]

Do you have the access to your Game account, @echo cove?

[echo cove]

If it wouldn’t help then that’s ok but I’m not the only one that has been hacked with it my other friend has as well

[onyx dagger]

Please report them in-game, @verbal bluff.

[echo cove]

I do not yet they used something in my account to get it banned

For a day thankfully

[onyx dagger]

So, is it banned at the moment?

[echo cove]

Yea currently it is I will have to check it at this time tomorrow

[onyx dagger]

You may File Claim, and then contact Customer Service about this, as we cannot do much about Account related issues here, and only they can help you with Account related issues.

[neon palm]

I want help on how to disengage the email. There is someone who hacked my account. Knowing that I sent my information to a company about the method of support, and the link has not been discontinued yet

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @neon palm.

[verbal bluff]

@onyx dagger I reported him but there is no reply from support and he still uses fake visa

[ancient rain]

I deleted my account from the social networking site Facebook by mistake, I could no longer log in to my account again The word support service inside the game and they did not help me was only answering me the automatic response to the game

[echo cove]

Ok thank you I have tried to contact them and I am waiting for a response I may try again in a different way because I haven’t got in touch directly to warn them about the website

[onyx dagger]

As you have reported, kindly be patient, @verbal bluff.

Did they reply, @echo cove?

[verbal bluff]

Please check account

[neon palm]

I contacted them, but the link had not been canceled for 4 days

[echo cove]

No it said it may take up to 60 days but the hacker is working pretty fast so I don’t know how many more people he has gotten with it

[onyx dagger]

And, I believe that you have been answered about that above.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @neon palm.

[clear spindle]

@ancient rain you need to contact Facebook for that.

[ancient rain]

I removed the Facebook link from my account by mistake. I want to restore my account because I can no longer register for it. Please help.

[ancient rain]

Yes, but I deleted it by mistake. I want to restore the account link

[clear spindle]

Contact Facebook.

[ancient rain]

I cannot remove the link from my account, nor can I log in to my account

[clear spindle]

You need to contact Facebook at first and then the in-game customer service. Only they could help you with the issue.

[ancient rain]

Yes, I worked like this, but they did not answer me

[celest shadow]

There are too many websites that steals peoples' personal information. Please be advised to not share your personal details to third-parties.

[ancient rain]

What do you advise me to do with this issue

[clear spindle]

Wait for their response.

[ancient rain]

Okay, but will they answer or will I wait for nothing?

[clear spindle]

That's something I won't be able to assist with.

[ancient rain]

Ok, thank you

[verbal bluff]

This account used fake visa to gain uc please check this id. 5110932946 Because this player always gets us by this way

[onyx dagger]

You have been answered about that above, @verbal bluff.

[tough hazel]

This account used fake visa to gain uc please check this id. 5110932946 Because this player always gets us by this way

[onyx dagger]

Ah. Alt.

Please report them in-game, @tough hazel.

[tough hazel]

I reported him but there is no reply from support and he still uses fake visa ....he hacked my visa please solve my problem kindly

[open sphinx]

What to do when ingame support doesn't reply you for 3 straight days! I mean yeah waiting 1 day is ok but 3!!! Do they even answer back?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @open sphinx.

[marble solar]

I need technical support in this bad game in order to reach a solution to this problem of mine

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @marble solar. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I’m high tier I don’t understand what they mean pls help me

[crystal steppe]

Aren't you the admin of pubgm India? @blazing saddle

[blazing saddle]

Yes, the Discord server, @crystal steppe. But I don't think this is the place you should ask such questions. Kindly move to #chat or #pubg-mobile.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[umbral bay]

Help me to fix this

How to unlink email please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @umbral bay.

[umbral bay]

I did what they told me still not working

[night cloak]

I want to remove the account I connected to get a reward. Can you help me?

[onyx dagger]

You may unlink it via the in-game settings, @night cloak.

[night cloak]

I can't unlink my email

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I checked the Customer Service, not there

[mortal apex]

Please refer in #faq 5.3, @night cloak.

[night cloak]

right here

[night cloak]

There is no topic I want, but where else can I get help?

[night cloak]

Customer service can only help you

Can we send messages to customer services?

[night cloak]

yes

It can be done via ingame Customer service

[graceful seal]

Solve the match problem in the death match with a team, please, men with level 70-80 are coming to the opposing team, our team is 20-30 and I'm level 49
My id: 5426307598
My name: 『tia』Fennec
My device:iphone 5s
The issuses:Wifi/Celluat
Country:Azerbaijan

[night cloak]

matchmaking is totally random
If players Matching your level are not found you may match with higher levels

[graceful seal]

Okay thanks

[night cloak]

Where can we write? Can you give a link?

[night cloak]

It is done via ingame settings

here

Which subject should I choose from there?

[night cloak]

what is your issue?

[ionic sparrow]

How to get Chinese PUBG

[night cloak]

I can't remove my email connection

[night cloak]

tell them you want to unlink an account

[ionic sparrow]

what?

What did it do

[storm willow]

We support only global English version. @ionic sparrow

[ionic sparrow]

Where’s the disc server for chinese

[storm willow]

Try google

[ionic sparrow]

Surely u guys must have partnered servers

[night cloak]

I say but it only comes out to delete social media link

[night cloak]

there is no discord server for Chinese version

[night cloak]

i think you cant unlink email

[ionic sparrow]

Is pg.qq.com the website

[night cloak]

there is no website like that

[ionic sparrow]

it looks legit

But the website is in Chinese

[night cloak]

@ionic sparrow It is the old website for the Chinese version. The new one is gp.qq.com.

[ashen vapor]

What website

[night cloak]

it is saying IP not found

@night cloak Maybe it is not available in your region.

[night cloak]

UAE?

[solar oriole]

hi , i have issue that i want to change the pass .. that make me login into my account , but the issue when im doing rest pass i didn't get any code so how can we fix this plz ?

[night cloak]

What do you mean?

[night cloak]

i am now in UAE so is it available there

@solar oriole You will need to wait as the email server might be busy at the moment.

[ashen vapor]

optimizatiom game global ver pls

[night cloak]

@night cloak I do not know, unfortunately. I can only help with the global version.

[solar oriole]

ok then can i easly unlink the email from my account ?

[ashen vapor]

Only playing Hacker not ban Pubg

[storm flume]

Hello, @ashen vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@solar oriole There is no option to unlink email.

[night cloak]

yeah i dont need help cz i play global only
I want to report a YT channel but I dont know The owners ID or Name but it is necessary to fill it

[ashen vapor]

I report but not ban

[solar oriole]

ok then what the point you open suppourt chat on discord for no help ?

[ashen vapor]

I checked today

Only playing Pubg hacker

Ping issue facing 1weeks pls slove

[ionic sparrow]

Omg it’s downloading it’s really easy to get

[night cloak]

@ashen vapor Let the customer service take care of them once they review your report.

What is the problem?

@solar oriole Please read the description of the channel.

[night cloak]

@night cloak how can i report the channel i mentioned above

[remote scarab]

@lyric isle Can you please come to my dms, error told me to talk with you.

[night cloak]

@night cloak Looks like the server is under maintenance. It should be back very soon. Keep an eye on it.

@night cloak I do not know the answer to that question.

[night cloak]

Thank you

[remote scarab]

@lyric isle Can you please come to my dms, error told me to talk with you.

[ionic sparrow]

@remote scarab don’t spam him lol

[remote scarab]

@ionic sparrow you dont have to tell me what i need to do

[ionic sparrow]

He’s offline he might be busy

If u spam people why would they want to talk with u

🤦‍♂️

[remote scarab]

@ionic sparrow i am not here to answer your questions

[ionic sparrow]

I didn’t ask a question LOL

[onyx cairn]

Please avoid going off-topic and refrain from mentioning staff multiple times.

[night cloak]

I think #chat is a better place for off topic conversation @ionic sparrow

[remote scarab]

@onyx cairn i communicate with them in this way, do you have any problem?

[onyx cairn]

No, but he won't reply by spamming.

[ionic sparrow]

^

[remote scarab]

@onyx cairn he will, thats not your concern

[night cloak]

please be nice to other members

[onyx cairn]

Please move to a discussion channel, if you don't need assistance as this channel is for game-related questions.

[remote scarab]

who are you to give orders? do something else

[night cloak]

please be nice to other members

How do I remove the email where I got the square with orange

[onyx cairn]

Please contact the customer service in-game @night cloak.

[flint marten]

don't be toxic, it'll lead you ban

[remote scarab]

i got my answers by spamming, i am a communty admin, you are no one to give me orders. please be careful next time.

[night cloak]

I passed but there is no remove mail

[clear spindle]

Try contacting them again.

Well this ain't a place for spamming, @remote scarab.

[agile fulcrum]

Hello guys. An account was banned for no reason. I did not hack into the game system and did not use cheating. Why was I blocked?

[polar marsh]

@agile fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sly ember]

I don't see the Change Region / Country button

5949174528

[night cloak]

No e-mail link deletion

[night cloak]

You choose your region as Europe and Due to EEA rules you cant change region/country

[ashen vapor]

This problem same me

Pls fix

[night cloak]

@ashen vapor you are from india right?

[ashen vapor]

Yes

[night cloak]

Game is banned there

[ashen vapor]

But work Pubg golbal

But i play 1 weeks play 2 - 3 days

[sly ember]

What is the solution and how can I show it again

[ashen vapor]

Not daily

[night cloak]

no

[ashen vapor]

Mode off i play Pubg mind fresh

[night cloak]

@ashen vapor please use #pubg-mobile for discussion

[ashen vapor]

Sorry