questions

[tender drift]

Hey someone playing in my account i have changed fb and Google Play account password but still he is accessing and playing also logged out all other devices as well someone help

[strong furnace]

When will the bonus challenge be available in pakistan

[opal topaz]

If anyone to want participate in rs10000 weekly paid scrims DM me to get Link.

[lone niche]

someone please help

[night cloak]

contact customer service ingame

[lone niche]

how

what should i say them

[night cloak]

explain them your issue

[polar marsh]

@old rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty zodiac]

I have too high ping

[mortal apex]

Not the right place here. Maybe #matches or #tournaments.

[empty zodiac]

?

[mortal apex]

@empty zodiac #old.

U have to complete the survey!

If u are experiencing issues about it.

[agile thorn]

Wait is it true that PMCO registration starts from tomorrow?

[onyx cairn]

Yes.

[agile thorn]

Until 24 January right?

[onyx cairn]

Yes.

[agile thorn]

Okie thanks

[coral swift]

hello sir my account was hacked and someone playing right now what id do

[warm falcon]

@onyx cairn
Someone used glitch on me (killed from behind the the wall) Could you ban him.
His name: جوهُرھ؟
His Id: 5677511806

[storm flume]

Please do not use languages other than English, @warm falcon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @coral swift.

Hello, @warm falcon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[patent jolt]

If we play pubg on gameloop emulater which is not updated . Will it give a ban?

[coral swift]

i do but they didnot answer me

[clear spindle]

Wait for their reply.

[clear spindle]

Yes.

[patent jolt]

I got a 10 year b@n because of this 😭

[polar marsh]

@patent jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm falcon]

Could you report someone killed me with a glitch.
His name: جوهُرھ؟
His Id: 5677511806

[storm flume]

Please do not use languages other than English, @warm falcon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral swift]

help me to get back my account

[clear spindle]

Report him via in-game, @warm falcon.

We cannot help you with account related issues in here, @coral swift contact In-game customer service.

[warm falcon]

@clear spindle
I did

[coral swift]

i contect him but he didnot give me right

[warm falcon]

@clear spindle
I want to ban him

[clear spindle]

He'll get ban.

[warm falcon]

@clear spindle
I wish

[coral swift]

@clear spindle help me

[clear spindle]

Only they could help you.

[coral swift]

but i do and they didnot help me @clear spindle

[clear spindle]

We do not handle account related issues in here.

Please refrain from repeating the same.

[coral swift]

so where i go?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @coral swift.

[hollow trout]

Help. I’m trying to download the beta test server and for some reason, the website isn’t loading?

[onyx cairn]

Region? @hollow trout

[hollow trout]

North America

[coral swift]

i do and he didnot answer me

[onyx cairn]

Let me check, one second please.

[hollow trout]

Thank you

[onyx cairn]

Both links are working fine. Please check your internet connection. And don't use VPN to bypass regional laws or restrictions.

[hollow trout]

My internet is fine and I don’t need a vpn to bypass anything but I’ll try again

[coral swift]

hey daniel

[onyx cairn]

The links are pinned in #news, try them, please. @hollow trout

[hollow trout]

Ok

[onyx cairn]

Your question has been answered. I also cannot assist with account related issues, @coral swift.

[coral swift]

ok

[night cloak]

New Update ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[onyx cairn]

Last updated November 5, 2020

[hollow trout]

My internet speed and this is the only pinned link I can see on #news I can see as of December

Nvm guess I won’t download it

[digital oracle]

<@&481161015728406538> I need help I disconnected in metro royale mode and I came back all my stuff is gone even my gear and guns 😭

[proud salmon]

Someone need help with my account. Someone has an old password of my linked gmail to pubg, and he can still access my account after changing, what can I do?

[onyx cairn]

Please don't use the role mention for game-related issues, @digital oracle.

[digital oracle]

Oh ok, where do I go for solving this?

[clear spindle]

It is how it is, @digital oracle The Moderator role mention is only for server emergencies.

[fervent brook]

Okay now. How to fix it? I’m sorry

[digital oracle]

Ah ok sorry I didn’t know

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @proud salmon.

Please contact the customer service via the in-game settings for further assistance, @fervent brook.

[digital oracle]

So no way to get the gear back??

[clear spindle]

Nope.

Play more matches.

[digital oracle]

😭😭😭

Omg my steelfronts...

[fervent brook]

i did contact them. Just how to fix it now? This is What they sent me

[woven rover]

Hello! I would like to know what i should do, i lost my third link that was connected to my pubg account and i want to remove it from my account.

[digital oracle]

This mode is brutal

[onyx cairn]

The only way to fix it is to buy UC from official sources only, @fervent brook

[digital oracle]

Anyways thank you

[fervent brook]

If i buy uc from game, will it fix? @onyx cairn

[storm willow]

@fervent brook all the UC purchased via unofficial method will be recovered

[fervent brook]

So i buy from game, and i will get all uc? ( from royal pass or midas?)

[onyx cairn]

Only these

[fervent brook]

Okay and last question i hope. I won tournament and i have prize 10.000uc, how can they send me?

[storm willow]

Once the pending UC is recovered you can enjoy as normal. Always purchase from Https://www.pubgmobile.com/pay/ or ingame @fervent brook

[woven rover]

Hello! I would like to know what i should do, i lost my third link that was connected to my pubg account and i want to remove it from my account.
@woven rover could someone please answer my question?

[fervent brook]

So i need to buy all ucs again , since i am in - ? Like i need to buy more and more ingame to come at 0?

[storm willow]

Not all.. only unofficial purchase will get deduced @fervent brook

[fervent brook]

What if there is 193939939382 unoffical? Like i was only buying from sites so :/

[storm willow]

@fervent brook already answered.

[night cloak]

Hello, my friend got his account hacked and the hacker has linked both his email and google play while my friend had only Facebook. My friend then wasnt active for 7 days and hacker unlinked his Facebook. Is there any way to get it back

[fervent brook]

F... thanks

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

He already contacted in-game support but it isnt helping

I recently Updated My Android From 9 To Android Version 10 Now My Pubg Mobile Asking For Update In Google Play Should I Update It @storm willow

[storm willow]

Only ingame customer support handles account related issues. @night cloak we cannot help here

[night cloak]

Ok, thanks anyway :)

[storm willow]

@night cloak yes, from playstore you can always do..
you can even deleted and reinstall

[night cloak]

@storm willow Its A 134Mb update

[fervent brook]

If i buy 10.000uc ingame , will it fix my problem?

[storm willow]

Try it @fervent brook

[meager scarab]

@storm willow will i get banned if i delete file from this folder?
I don't want all of my friends in game pfp in my gallery

[fervent brook]

Try it? And What if no? Thats not a small amount of money

[storm willow]

@meager scarab I would never recommend to modify ingame files. Better not to mess with that

@fervent brook you can ask ingame customer support for further info

[meager scarab]

They are all in that folder

[storm willow]

@meager scarab please wait for other staffs. I’m not good with android stuffs.

[fervent brook]

And What do i say to them

[meager scarab]

Okei

[fervent brook]

[storm willow]

I have already answered you. UC will be reduced until all the total unofficial purchased are recovered.
@fervent brook
Please do not keep repeating the same question again.

[woven rover]

Hello! I would like to know what i should do, i lost my third link that was connected to my pubg account and i want to remove it from my account.
Can anyone please answer me???

[onyx cairn]

You need to contact the customer service in-game for account related issues. @woven rover

Do not delete/replace/add files in the system, they are there for a certain reason, @meager scarab

[wooden ingot]

How I can contact someone form PUBG mobile team ?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wooden ingot. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Good morning. I linked my account to my email, but even when I want to reconnect, pubg doesn't send me a confirmation message to be able to log in. Can someone help me? Sorry for my English, I use Translate

[storm willow]

Ingame or [e-mail] @wooden ingot

@night cloak try after some time, mail and phone number links are still beta. You may use social media linked acc preferably

[wooden ingot]

@storm willow ingame are just robots can’t help, via email they never answer me

[storm willow]

No other option. Try again, they will respond.

[wooden ingot]

Okay thanks

[storm willow]

Feel free to drop feedbacks about customer support in #old @wooden ingot

[night cloak]

The problem is that I just linked my account to my email so no networks available @storm willow

[dense obsidian]

Hello

[storm willow]

You should have at least one linked social media account by default @night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dense obsidian. Remember to read through #faq before asking questions in the support channels.

[dense obsidian]

I have a problem. My account, which is linked to Facebook, was stolen a year ago. Yesterday, I recovered the account. When I opened the game, I received a message. Your account was banned due to a violation. How can I restore the account?

[polar marsh]

@dense obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I unlinked Facebook(which was hackers linked social media), and i already had linked my Google Play before and then i linked Twitter in the space where his Facebook used to be. Is there any way that the hacker can still log in if he lets say stayed logged into my account with that Facebook.

How do you see your merit?

[heavy vortex]

Go to profile > click on stats > check tier information page bottom right. @night cloak

[deep slate]

Hi I have submitted a request to the technical support in PUBG. My Facebook has been hacked and the game has been entered by a third party, I still log in via e-mail.

But when I try to log in it tells me that I was logged in from a newer version, please update

All requirements were attached by the support, such as the invoices and the date of creating the account

I cannot access my account because it was accessed from third-party programs, I want to restore my account and cancel the connection of Facebook and a gameplay

Please help, I am afraid that he will enter the account and cause it to be banned

If this major support is from. From I want to talk to one of the employees of Support

What i have to do ,please help

[jaunty charm]

@onyx cairn bro you are admin na?

[onyx cairn]

Kindly use this channel for game-related issues only. If you have other questions just mention me in #pubg-mobile, @jaunty charm.

[deep slate]

How i can talk with admin?

[night cloak]

Do you not gain merit when playing metro Royal?

[nimble aspen]

I have waiting from yesterday for the service answer or fix my problem and they didn't ans I send back with the kindly bla bla bla and there is nothing

[deep slate]

Seam with me

[night cloak]

Dear Sir

My account name :ＢŁ《丅卄ＵＧ

My game ID :5266597155

Email ID is [e-mail]

Sir , i am not able to login my Pubg Account, it's showing your account has been  disabled for violation of PUBG Guidelines.

But i had not done anything against your Guidelines,I always follow every Guideline & term.

Please activate my PUBG ACCOUNT .It's very valuable to me.

Thanks & Regards

ABDUL Rehman

[nimble aspen]

@deep slate so what will happened

[night cloak]

<@&639889499718942720> <@&481161015728406538> @polar marsh
Dear Sir

My account name :ＢŁ《丅卄ＵＧ

My game ID :5266597155

Email ID is [e-mail]

Sir , i am not able to login my Pubg Account, it's showing your account has been  disabled for violation of PUBG Guidelines.

But i had not done anything against your Guidelines,I always follow every Guideline & term.

Please activate my PUBG ACCOUNT .It's very valuable to me.

Thanks & Regards

ABDUL Rehman

[jaunty charm]

@onyx cairn bro a person Scammed my account at 28-12-2020
i discussed my issue with in game cutomer services ingame
Later i got my account back but Scammer used hacks or something and got my account banned for 10 years
i have proof / ScreenShots of chat where he scammed and later gave me id and password back
kindly guide me

[polar marsh]

@jaunty charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

They are responding well

[deep slate]

يا شباب ، احمد وعبدالرحمن

[storm flume]

Please do not use languages other than English, @deep slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deep slate]

كيف نتكلم مع ادمن هنا ؟

[onyx cairn]

Do not mention roles for account suspensions, @night cloak.

[night cloak]

I just want to review my ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep slate]

Daniel

[onyx cairn]

@deep slate
Please use English only and follow the given steps from @storm flume.

[deep slate]

Daniel

[long trellis]

Hacker hacked my account i really want to bring back my help please help

And where i find the registration date and i delete my Facebook account too

[onyx cairn]

Follow the instructions given by the support, @long trellis.

[deep slate]

They not help

[long trellis]

I did but i really don't know where i find the registration date please help

[deep slate]

@onyx cairn I did everything and uploaded all the attachments, I am afraid that the third party will cause the account to be banned

[onyx cairn]

The date you started to play PUBG MOBILE, @long trellis.

[long trellis]

How i find?

I starting play at season 3

[onyx cairn]

You should state your problem, because I don't understand your issue.@deep slate

[deep slate]

@onyx cairn ok

[onyx cairn]

Only you may know the answer when you started to play, this is the information they need to assist you. This is nothing we can help with. @long trellis

[long trellis]

Oh so why they questioned?

If there is no way to find the registration date

[deep slate]

@onyx cairn My dear, my Facebook account has been hacked and the game has been logged in and linked to the game. The hacker has logged in by hack programs. I have access to the email, but I cannot. When I try to log in, he tells me that I was logged in from a newer version, please update and this indicates that He uses hack programs, I submitted a request to the technical support in PUBG and I attached all the pictures that prove that I own the account, but I am afraid that he will cheat on my account, which will cause it to be banned

[hollow hedge]

why the PUBGM Partner title is not available anymore?

[deep slate]

@onyx cairn I want to unsubscribe from Facebook and Game Play and keep the e-mail only

@onyx cairn What can I do dear I fear it will cause the account ban

[long trellis]

Any moderator here?

[summer osprey]

What's wrong with the bp system I can't receive anything back I sent them to my friends and they said they didn't received anything

[hazy wagon]

Hey Pubg when will you bring special on hit effects in pubg mobile like game for peace.

[opal trout]

hi pubg team

[storm flume]

Hello, @summer osprey!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @long trellis. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @opal trout. Remember to read through #faq before asking questions in the support channels.

[little scarab]

This bug comes when I try to login!! Please fix this bug! I can't login!!!

[opal trout]

He stole my account by hacking Facebook, how can I recover it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @opal trout @little scarab.

[little scarab]

They didn't help me!!

[clear spindle]

Only they could help you with the issue.

[opal trout]

I contacted them but they told me that the processing takes 60 days and I am afraid that it will cause my account to be banned

[clear spindle]

We cannot assist you with that.

[clear spindle]

You can suggest it in #old.

[hazy wagon]

OK thanks

[opal trout]

@clear spindle bro Is there a way to help me faster? Can I recover the account if it was banned?

[clear spindle]

Refer #faq 2.12

[opal trout]

@clear spindle If my account has been hacked and I prove it, and then the hacker blocks it, can I recover it? If I could not, it is not fair

[nimble aspen]

@long trellis how many hour you wait till they answer you

[clear spindle]

Account responsibility is yours, @opal trout nothing we could help you with.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @nimble aspen.

Please do not use languages other than English, @marble gyro. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[opal trout]

@clear spindle Yes, but there must be technical support that can help me in these matters, and not a response that forces me to wait a day?

[clear spindle]

Wait for their response.

[opal trout]

@clear spindle Is it possible that I would pay thousands of dollars in order to reach high positions when the same company could not help me? This is frustrating

@clear spindle Is it possible that I have to use hack programs to prevent the hacker from accessing my account?

[clear spindle]

As I said account responsibility is yours, repeating in here won't help you. Using cheat applications will lead to a permanent suspension.

[sick tangle]

Hii. A friend of mine recently changed his server by mistake and wants to change back to Asia. It seems they have fixed the Brothers in Arms trick to change the server. Any other way to change the server rather than waiting for 60 days?

[opal trout]

@clear spindle We are in the age of speed. If I can prove my ownership of the account, why is my order not processed faster? We're dealing with a gigantic company. It's bad if the support is like this

[clear spindle]

Answered you.

[clear spindle]

Only option is to wait for the cooldown. Using bugs will lead to a suspension.

[sick tangle]

Okay. In case there is any easier way, like the Brothers in Arms one, will you guys notify it?

[clear spindle]

Nope.

Only option is to wait.

[sick tangle]

Cuz I think a lot of ppl have been affected by that 60 day @clear spindle

[sick tangle]

btw, are you sayin that ppl who used the Brothers in Arms bug will be given a suspension?

[clear spindle]

If the system detects, yes.

[night cloak]

How do I have such a ping

[clear spindle]

Try restarting your router.

[sick tangle]

oh

[night cloak]

ok,thanks

[robust geyser]

Hi @clear spindle, I wanted to make a new account, this time using guest mode. So i logged out of my other account, but couldn't find the guest mode option even after restarting. Has guest mode been removed recently or could it be a temporary glitch?

tag me if you see this ^

[onyx cairn]

Where are you from? @robust geyser

[clear spindle]

The game is not available in your country.

[robust geyser]

ok thanks@clear spindle @onyx cairn but i though using dns changer helped me get over it

thnaks anyways

[clear spindle]

You're welcome :)

[knotty galleon]

Hello,
My Account in PUBG MOBILE has been accessed by a haacker, I don't have any access to the account, but I have all the evidence you want to know, and my IP still the same as always
What can I do please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @knotty galleon.

[cold crystal]

Hi, my friend's pubg account has been hacked by someone. But he can still log in to his account. Today he noticed that someone has used his all AG coins, crate coupons and even UC for crate opening. How can he protect his account from happening this again. Please help we've been playing since season 3 so alot of memories with our accounts :/

We did that. We got notified that someone has been logged in to FB account from deferent location. As soon as we received that we unlinked FB from pubg and then we recovered FB account, changed all pws. 2step is already activated for all accounts. His pubg account currently link with his Twitter account

@vagrant tulip

@vagrant tulip Okay we'll try that. Just in case if we couldn't log back into account, means if the hacker took control over account, is there anyway we can recover our account back?

@vagrant tulip thank you so much bro. We'll try to secure social media accounts. Thanks again

[crystal tusk]

hello

bonus challenge is not appearing

which regions

[clear spindle]

We do not have the information regarding that. Keep an eye on in game.

[agile thorn]

?

Meaning

[onyx cairn]

Registration is not available yet, please wait patiently as we will publish everything in time, @agile thorn.

(also don't try to register for PMCO Fall Split 2020, won't work)

[agile thorn]

Ok👌

[true adder]

Can someone help me what i do now?

????

@celest shadow

I dont have screenshot of payment receipt

What why

How am I supposed to get that

Ok tell me what i do please

What i do after open google play store

[sick shale]

@true adder

[sly imp]

Happy new year everyone 🎊 I was wondering about Metro Royale inventory - will it keep all my items after January 11th ? Which data is kept? what about my metro cash? Do I keep my bankroll? Thanks 🙏

[true adder]

@sick shale

What i do now

[sick shale]

Follow the screenshot I sent

[sick shale]

This ^

[timber canopy]

I've accidentally changed my Server to North America, Please allow me to set it to Asia Server. I want Server Cooldown Reset. Please Help 🙏

Character id: 5309143434
IGN: SNxWARRIOR

Thanks and Regards,
Koushik Chandra Mondal

[left jolt]

Dear @onyx cairn, is there a way to provide feedback to PUBGM Esports regards PMCO? I remember there used to be an email address.

On edit: I found it! Thanks to the search function.

[night cloak]

Help please

Code doesn’t received

[onyx dagger]

As the Phone Number link feature is still in the BETA version, it might face issues, @night cloak. Please try again after some time.

You may change the servers after 60 Days, @timber canopy.

[cyan portal]

Give me metro Royale update website link

@onyx dagger

[onyx dagger]

Metro Royale update, @cyan portal??

[cyan portal]

Yeah

Metro Royale update which come in October i think give that downloading link

[onyx dagger]

May I know your Region/Country?

[cyan portal]

India

[twin crown]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @twin crown. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

The game is banned there.

[cyan portal]

Yeah I know I can still access

Bruh 🔄

[storm flume]

Please refer to this channel's pinned messages for further information, @cyan portal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[twin crown]

How can i unban my account?

[polar marsh]

@twin crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan portal]

Give only the link of metro Royale update from where I can download that

[onyx dagger]

You may check out the official website of PUBG MOBILE.

[cyan portal]

Hm give link bruh

[onyx dagger]

And if it doesnt work, sadly, I cannot help it.

Google it.

[cyan portal]

I know bruh

[onyx dagger]

Alright then.

[cyan portal]

Hm yea give the website link

[onyx dagger]

Google it.

You may move now.

[cyan portal]

Ok

[nimble aspen]

There is no support for this stuipd game no body answer from yesterday and this is bulshit

[outer ermine]

Hi can anyone give me some uc for rename?

[onyx dagger]

Please refrain from Begging in this server, @outer ermine. Feel free to buy it if you need some.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nimble aspen. Remember to read through #faq before asking questions in the support channels.

[night cloak]

how to ban hackers

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[nimble aspen]

@storm flume bro I Already read all of that and I send for them at service on the game from yesterday ?? And no body answer me

[onyx dagger]

Please state your issue, @nimble aspen.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nimble aspen.

[nimble aspen]

Can't open my account and he write that to me ?? I delete the game and I download it back and I try from my other mobile and nothing

[onyx dagger]

We cannot do much about Account related issues here, on Doscord. Only Customer Service in-game can help you with Account related issues.

[nimble aspen]

@storm flume I did and they didn't answer for 2 days and than I send with bla bla bla as faq say and nothing happened

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @nimble aspen.

[nimble aspen]

@onyx dagger bro

I already did that and no one answer me

And I don't know what I can do I wait 2 days now ?? Or did I have to wait more or what is that

@onyx dagger

[weak scarab]

Hi

Why i got banned for 24 hours!!!!!
Im not a hacker and my pubg mobile was dawnloded from App Store korea
Why i got banned for my id !!!!!!!

[polar marsh]

@weak scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to the bots message which has tagged you above, @nimble aspen.

[nimble aspen]

@onyx dagger really !! I already did all what they say and no answer man

Did they have email or anything

[deep slate]

@trail thorn hi

[onyx dagger]

They do, @nimble aspen. [e-mail]

Yes, @deep slate?

[night cloak]

Give me all codes please. Where i can find them?

[deep slate]

I need help from sub zero

[rotund swan]

Hello guys

[onyx cairn]

@night cloak #news

[frail depot]

@MaoKai#0105 Hello,
I’ve changed the country in my account by mistake. And now it says that i have to wait for 180days to be able to change it again, but it was by mistake, and now i want to change it to turkish again

Device: iPhone 8+
Network: wifi
Name: ＯＵＭＡＩＭＡ
Id: 5268811422

[onyx dagger]

Waiting is the only way, @frail depot.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rotund swan. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

What do you mean, @deep slate?

[frail depot]

Idk cuz i saw some youtube videos of people who faced the same problem and they contacted the in game support and they helped them, but when i do the same i just get some bunch of useless questions that aren’t related to my problem 😕

[deep slate]

@onyx dagger I have a problem with my account, and some friends told me that the bandmaster here can help me and it's called Sub Zero.

[onyx dagger]

When the bot provides different suggestions, you may type No, they didnt help, and then state the issue, @frail depot.

[frail depot]

I do, I tried all the ways to get an answer, but i always end up with a message says that i should read the game’s faq, and i did also but didn’t find any answer or anything that could help me, im really confused

[onyx dagger]

It looks like you need to wait to change again, @frail depot. 🤷‍♂️

[limpid badger]

No

[stiff bay]

Hi , why i can't delete my account?

[onyx dagger]

As you do not have the option to delete your Game account, you cannot, @stiff bay. Feel free to abandon it.

[onyx dagger]

Yes?

[stiff bay]

Yes not have the option to delete in my game account

How can delete my account?

[onyx dagger]

Please do not provide comments, @limpid badger. If you have an issue, you may state it here.

It is not possible, @stiff bay.

Feel free to Abandon it.

[timber canopy]

I want a Cooldown Reset for Server Change, because I changed my server accidentally @onyx dagger

[shadow venture]

Indian bonus challenge is available in bangladesh ?

[onyx dagger]

You may change the servers after 60 Days, @timber canopy.

You may check it out in-game, @shadow venture.

[limpid badger]

Oh yes now that you mention it how do i report people out of a match

[storm flume]

Hello, @limpid badger!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[limpid badger]

Or when im in the lobby

[onyx dagger]

Read the message by the bot above.

[night cloak]

One message removed from a suspended account.

[hoary imp]

This what i like to see

Keep the work up pubg

[onyx dagger]

Great work, @hoary imp! Feel free to share your Feedbacks in #old. 🤗 ❤️

[hoary imp]

Ok

[onyx dagger]

Alright then.

[floral quartz]

Hello guys

My account has been banned yesterday

[polar marsh]

@floral quartz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

The user has been already answered by the bot, @hoary imp.

[mental plaza]

Hello, I have a problem not and a verification code cursed to the e-mail. I have had a problem for more than 5 hours. I could not wait more. I would like to enter

[idle nexus]

Happy new year

[mental plaza]

please help me

[fair vale]

I used ipad view and i disabled it now the screen is so much close than normal reinstalled the game repaired did everything

What do i do now please someone help me@onyx dagger

[onyx dagger]

Why did you use iPad view in the first place?

[fair vale]

Why do you think it is for?

For ipad view duh

Are you gonna help me or not?

[olive dove]

@fair vale he is trying to help you, so please be respectful. Regarding your inquiry, modifying the game files or using ipad view might lead to your account suspension.

[fair vale]

Okay

So now what do i have to do?

[mental plaza]

Hello, I have a problem not and a verification code cursed to the e-mail. I have had a problem for more than 5 hours. I could not wait more. I would like to enter

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mental plaza.

[onyx dagger]

We cannot help that, sadly, @fair vale. :(

[fair vale]

sad

[sonic badger]

@olive dove you?

@olive dove converstion with 2 words 👍

[night cloak]

One message removed from a suspended account.

[olive dove]

Is your account banned, @deep slate ?

[night cloak]

Want anyone to play ?

[olive dove]

Emulator?

[olive dove]

Use #activities to look for cool teammates.

[night cloak]

One message removed from a suspended account.

[olive dove]

This is clearly not for you, he is looking for players and i answered him where he can find them. On the other hand, i asked you if you are an emulator player?

[night cloak]

One message removed from a suspended account.

[olive dove]

@night cloak
https://cdn.discordapp.com/attachments/505322257157980160/776139363704111124/Screenshot_20201111-193329_PUBG_MOBILE.jpg

[night cloak]

One message removed from a suspended account.

[long kettle]

Can this be earned daily or just once throughout the event period?

[celest shadow]

Correction: It is a one-time event, @long kettle.

[long kettle]

Thank you. @celest shadow

[pine wraith]

Dear pubg team

I don’t know why that’s happened to my account as i use the original version of pubgmobile do u have any idea why i get that ?

Thank u

[olive dove]

Please contact the customer service via the in-game settings for further assistance, @pine wraith .

[full bane]

i want to change

my age on pubg

[rotund swan]

Ta poha

[full bane]

?

[hearty dawn]

I need help

<@&481161015728406538>

[night cloak]

With, @hearty dawn? The moderator mention is only used for server emergencies not in-game related queries.

[hearty dawn]

Oh sorry I was just wondering when the protection on Metro is going to be taken off also I lagged out of a game yesterday before I could load into it and lost a full steel front set

And MK14 Steel front

It was due to the games connection to my phone wasn’t due to my internet

[onyx dagger]

If you leave a match no matter the reason, you will lose everything you had equipped.

[stoic spear]

hello. how i can unlink my email from my pubgm account

lost my mail

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stoic spear.

[stoic spear]

kay

[onyx dagger]

Alright.

[night cloak]

I play and it doesn't get points, why?

[night cloak]

Whats the best type of armour and weapons in metro royal? Some people say steelfront weapons are better than refined but some say refined are better, some say the red-eyed cobra armour is way better than the normal version of it

And which is the best type of ammo for damaging the enemies faster and kill them easier, i personally choose the high explosive type cause it deals 70%+ damage rather than 45% on immolating/Toxic ammo

[vagrant copper]

cheating , wall hack , and team up with another player on solo / match Eroupe
I have a video to show in game violations

[night cloak]

@vagrant copper report them here with some kind of proof:
http://cheater-report.pubgm.cc/

[sick shale]

You may discuss it with other players in #pubg-mobile , btw read the description of these items. It could be useful

[night cloak]

But the descriptions would never say “yo this item is better than the normal version” or something

[charred quest]

Alright so I have 8gb of ram
200+ gb of storage and 700mps but yet the game is lagging so bad I can't even move I'm playing on smooth with medium

very helpful

[sturdy musk]

Why pubg is not saving signature in profile

[sick shale]

Message exceed 32 characters

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

One message removed from a suspended account.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[ember sand]

How can i unlink my banned pubg id from my Faceboo

[sick shale]

@ember sand You can't

[rancid elm]

can i write to some one from support about my problem?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rancid elm. Remember to read through #faq before asking questions in the support channels.

[rancid elm]

my account is hacked from googleplay, i tryed to tell this problem to pubg support in game but they keep asking me when i made this account, the problem is i bought this account and i dont know the date. Seller trying to scam me from googleplay ID, i bought account legally from G2G site i have all proofs where he trying to scam me so i can show you everything

[earnest crag]

This player in tdm is using hacks like speed and one where his arm can extent very far and others

Server: North America
Device: iPhone 7
My id: 5620972452

I did not get video evidence but all i have is screenshot of the player

[tranquil igloo]

Heey i need help! Iam lover with someone and the synergy doesn't go up!

[sick shale]

@rancid elm Buying accounts is against PUBGM's terms of service, we cannot help you

[rancid elm]

who are you?

Ok, is there any way how can i check when my account was made but not trought social media?!

[sick shale]

No, no one can help since you're not the owner of that account, and it may be permanently suspended

[storm flume]

Hello, @earnest crag!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[quiet wedge]

Am I allowed to report someone for teaming in solos? I have video proof of two people in the final circle doing it. It was pretty obvious at the time and then I spectated and they stood around together too.

[left matrix]

Yeah, there’s a report button for a reason after a match.

[quiet wedge]

Obviously. I reported with that. But it’s much easier to just show a video. You can’t there.

[earnest crag]

I never get feedback about my reports😿

[sick shale]

You can report them to customer service

[velvet idol]

hello

my account is:

5192111964

i got ban second time is this session and i do not now why?i am not hacker
player
i am clean from session 3 i never used any tools i never do any thing
wrong?
why plase tell me why?u make me sad in new year and depressed.....

plase return my rank and score why twice in one session??
no hack no tools no any thing wrong why????

[rancid elm]

what proofs you need to unlink his googleplay since my account is hacked?

[sick shale]

@velvet idol Refer to subpoint 2.12 in #faq

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

[rancid elm]

they only care about money mate... they dont help when you need it

[odd flame]

Sorry but I have to agree 😶

But I still love the game 😀

[rancid elm]

i dont know anyone they helped..

scammer on my account and they dont care for that, they dont want to unlink him, they even dont want to see proofs i have or listen my problem

[sick shale]

@rancid elm It's not your account, as I told you. Buying accounts is against terms of service and no one can help you

[rancid elm]

it is my

[sick shale]

You said you bought it

[rancid elm]

my is twitter and the guy keep spending UC and removing friends from googleplay account and you dont care for that

zero protect from support

[heavy vortex]

You break a game's TOS and then expect help..

[rancid elm]

its my account , i dont know whats the problem?! i got hacker on my account linked with googleplay

[quiet ginkgo]

hello, so I’m trusted an account to my friend and he stole it and connects his social media, but he didn’t knew that I have email connected and he don’t have any acces to it except his soc. media. What should I do? I spend a lot of money on my account🥺

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quiet ginkgo.

[quiet ginkgo]

I did this like 1000 times, it doesn’t help

[stuck mauve]

Hello. My Facebook account has been banned
Facebook asks me two things and they are

• Through the old number, once I have not been replaced, I contacted the telecommunications company and saying the number has become a substitute.
  -Or by means of a personal identity, a personal identity that they accept.
  ID 5148515646
  I link to an account only on Facebook
  I want to change it. I seek help and thanks

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @stuck mauve.

[winged umbra]

Does anyone know how to fix this?

[night cloak]

contact customer service

[rancid elm]

they dont help brother

[stuck mauve]

@storm flume ‘_’

[eager rapids]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @eager rapids. Remember to read through #faq before asking questions in the support channels.

[eager rapids]

A hacker has logged into my account he linked it with Apple ID and email please help.

[night cloak]

contact ingame customer service

like this

[eager rapids]

I did that and I got proof do you wanna see it

[night cloak]

send it

[eager rapids]

He keeps logging in and I can’t play my PUBG acc.

[night cloak]

you can unlink account by this way

[eager rapids]

Does it work how long does it take?

[eager rapids]

This is the picture he linked his email and Apple ID to my account I only log in by Facebook.😣

I tried unlinking his Apple ID but he keeps disturbing it and I can’t unlink it

[night cloak]

then contact customer service and ask to unlink

[eager rapids]

How long does the unlinking process take.

[night cloak]

upto 60 days

[eager rapids]

But it does work right

[night cloak]

yes

[eager rapids]

After the email is unlink how do we unlink the Apple ID because if he keeps logging in the acc it will disturb the process of unlinking

[night cloak]

after the account is unlinked you can fing a plus sign there click it and link new account

[eager rapids]

You see the Apple ID linked he will log in by the Apple ID and disturb the process of unlinking the Apple ID how do we unlink the Apple ID

[night cloak]

ask customer service to unlink it

[eager rapids]

The Apple ID also?

[night cloak]

ask them to unlink apple id not facebook

[eager rapids]

Okay how do I do that can you show me an example please.

[night cloak]

i sent it to already

[tall compass]

Hello, I come to my account. I do not see the button to change the country. Please help and thank you
id:5411466743

[night cloak]

you choose your region as europe and because of EEA rules you cant change country

Hello everyone

Someone for help

[eager rapids]

Click on the person look below and left side you see the person with headset click that

[night cloak]

we cant help you with banned account here

[night cloak]

wht was that

@night cloak yes thanks 5700707876

[night cloak]

we cant help you

@night cloak it's not free

[tall compass]

@Google
I did not select the economic zone. This button was showing in my account. Why was it hidden

[night cloak]

we cant help you with banned account here contact customer service

Where can i go?

[night cloak]

customer service ingame

[night cloak]

you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@night cloak here i think with something can i do

[night cloak]

we cant help you with banned account here contact customer service or file a fair claim

[mystic talon]

PMCO question: Is there any requirement of how many players needs to play from Germany on PMCO Germany, if there are 3 registered germany players.

[onyx cairn]

3 of 5, or 3 of 4 at least, if you have no sub. @mystic talon

[mystic talon]

*on qualifiers / main event

Meaning playing, wasn't it only 2?

[mystic talon]

Thank you

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@night cloak Is your account banned?

[night cloak]

@sick shale yes

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

The full faq will be published during this day, also #pmco will be re-opened then. @mystic talon

[mystic talon]

Alright 🙂

[night cloak]

@sick shale can you use .cr i want to report a cheater

[storm flume]

Please refer to subpoint 5.1 in #faq for further information, @night cloak.

[night cloak]

@sick shale i know to report i want the link

[sick shale]

It's there

[night cloak]

ok

Hi

[night cloak]

do you need help?

Yez

state your issue please

Will we have a better security system for Season 17? Will there be phone number authentication for added security?

we cant tell you about next updates but security system will be improved every update

Ok

Is it possible to put an authentication by the phone number?

Oh thank you

This could reduce the number of cheaters.

[sick shale]

No, what do you mean?

[night cloak]

Not that I plan for the next season to remain diamonds given the number of cheaters exceeded this stage.

[sick shale]

You want to suggest that? Feel free to do it in #old

[night cloak]

Tanks rebel

[eager rapids]

My one friend got his acc hacked by a hacker and the hacker played his account and hacked while playing so he got his account banned for 10 year how do he get it back please help

[polar marsh]

@eager rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When I Open My Game Inventory Games Become To Much Choppy Any Solution

[fickle dew]

there are some missions with a 'shakehand' marked on top of them;which says 30 RP points if 1 friend has RP,45 if 2 and 60 if 3

what does this mean?

[fleet wolf]

If you finish the mission while playing with friends who bought RP, you will get extra RP points

[fickle dew]

demn

[viscid egret]

When is pmco registration and where to register??

[grizzled hawk]

Hi can you help me
I want to remove the email link. My account has been hacked Please help

[mortal apex]

@viscid egret Starting today till the 24th of January on the official website. U have to register here ---> esports.pubgmobile.com

[viscid egret]

@mortal apex thank you so much Happy New Year❤❤

[grizzled hawk]

@night cloak
Yes, I can enter

[rocky pollen]

Hi, my name is magdy
I have a tiktok account and i record all my gameplay
I took a ban 10 years and i am a tiktoker and i record all games and i post videos dialy on my tiktok
I soent more than 10.000$ on my account
And my ban record is clean i never took a ban even for 1days or 7days
#Someone_help_me_please
ID : 5204474821
Tiktok : clan77gaming

[polar marsh]

@rocky pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled hawk]

I want to remove this

[thorn apex]

there's no such option available yet

[night cloak]

you cant remove mail

[grizzled hawk]

What do I do now I have hacked my account What should I do?

[night cloak]

change password of mail and remove all the devices connected to it

[thorn apex]

wait for the next update

and change password

[grizzled hawk]

Yes, I did but it did not help

[night cloak]

sad🥲

[grizzled hawk]

Very sad

I hope for the next update, I can save my account and this system will be removed I hope

[thorn apex]

have you tried unlinking all the social media accs and changing password to your gmail acc

[grizzled hawk]

Yes, I did, but he can access my account and insult all my friends. What should I do?

[thorn apex]

well, waiting for the next update is the only option now

[grizzled hawk]

Well, thank you my friend, thank you for your upscale and kind treatment💗

[terse harness]

Any one available

I want to ask question about pmco?

[night cloak]

you can ask here

[terse harness]

Can we play with 12pro max or not in pmco 2021?

[night cloak]

can you wait @onyx cairn will answer you when he is free

[terse harness]

Ok

[ember wave]

How do i remove the facebook link of my account?

[onyx dagger]

Via in-game settings, @ember wave.

[ripe forum]

Hello.

Can i know My Discord ID for register PMCO 2021 ?

[night cloak]

794433296805265429

this is your id @ripe forum

[ripe forum]

Ok Thanks ...

[alpine hare]

How do we register for PMCO Spring split 2021

[onyx dagger]

@onyx cairn shall assist you with this when he's free, hopefully, @alpine hare.

[night cloak]

esports.pubgmobile.com this website

you can register in the website given above by me @alpine hare

[agile thorn]

Is the PMCO registration open

[onyx dagger]

Every smartphone is allowed as long as it only uses integrated functions and no additional applications, which may modify the game files, @terse harness.

[night cloak]

yes it is open

[agile thorn]

I’m confused

[alpine hare]

What about red magic , u can hide your hacks in the recording 😂

[onyx dagger]

Not allowed. Hack and you'll obviously meet the Ban Pan.

[night cloak]

why we cant have a 6 man roster?

[alpine hare]

Then ban the red magic , it’s highly used in the Pakistan region 😢🥺

[nimble aspen]

My account got hacked and I was make it by link !! But I can't open it is possible make it back to me

[alpine hare]

Can’t see the registration portal or anything

[night cloak]

esports.pubgmobile.com this is the website

[alpine hare]

Okay , thanks ♥️

But that is for PMSC

[night cloak]

oh sorry not that

[alpine hare]

Np , but any esports help online currently?

[night cloak]

Can you wait for some time pmco support channel will be open soon

[alpine hare]

Yea sure , approximately when will it open

[night cloak]

@onyx cairn will help you when he is free

@alpine hare
https://esports.pubgmobile.com/pmco/ is the link

you can register there

[smoky locust]

Will there be a pmco support channel?

[night cloak]

yes there will be

[smoky locust]

Anytime soon?

[night cloak]

yes

[smoky locust]

Got some questions regarding the new region

[onyx cairn]

Will be opened soon. What's your question? @smoky locust

[ripe pagoda]

can you send me the link ?

of club open

[night cloak]

of PMCO?

[ripe pagoda]

@night cloak yes

[night cloak]

https://esports.pubgmobile.com/pmco/

[gritty glade]

My Default server is : ASIA
i played this match in Europe server because leader is from Europe server.
So why this match count in my Asia server? Also i get plus kd and positive points

[night cloak]

you will get your point in your selected server only

[gritty glade]

@night cloak so why it shows crown 3 and getting plus points, this is match is in Europe server

[night cloak]

but your selected server is asia

[gritty glade]

Yes.

[night cloak]

that is why

[modern hedge]

I have a question about pmco registration

[gritty glade]

So any my friend invite me in KRJP server, i get 20 kills on those match so it will count in my Asia Statistics?

[modern hedge]

@night cloak

[night cloak]

yes

[night cloak]

yes?

[gritty glade]

But that's not fair.
It doesn't support fair play rule

[modern hedge]

Okay so in res it says that atleast 3 players must be from the same region,so that means if we playing eu pmco region and 3 of us are from eu and 2 from africa that we are still gonna be allowed to play?

[onyx cairn]

For EU yes.

[modern hedge]

But also it says the same for all,so say I register for africa pmco and 3 players from africa and 2 from eu we are still gonna be allowed to play yess?

[onyx cairn]

Not for EU

But for Africa then

[crude vigil]

Hello, is there a way I can login into iOS with an account that has been logged into through a newer version of android ?

[modern hedge]

Yess so i can register my 3 african players and then 2 of my eu players and we are gonna be allowed to play?

[onyx cairn]

If they can handle the different pings. Why not?

[reef crown]

Hi

[wind sail]

SO 2 players from canada 2 from usa and 1 from aus and we get this message??? "At least three players must be residents of the team's respective region. "

4 of us are residents of the NA Region so im confused

[onyx cairn]

Team captains' region decides the region of the team, 2 of the others have to have the same region. @wind sail

[wind sail]

We are in the same region thoug no matter what canada/usa are part of NA

[warm wharf]

My facebook account got hacked usy meri pubg id linked thi wo mery pass apple id bi linked thi usy ab isko fb ko unlink ksy kron jldi @onyx cairn

[onyx cairn]

Check your registration, maybe there's a little mistake. @wind sail

[wind sail]

nope we tried it with 3 different captains as well

[modern hedge]

@warm wharf if you still have acces to your acc,go to customer support,send them your acc registration date and ask them to unlink facebook I immediately because it was hacked

[onyx cairn]

Use English only, @warm wharf

[warm wharf]

How

[onyx cairn]

Can you send me a screenshot of the registration? Please cover personal informations on it.

[modern hedge]

To find your registration date of your acc,go to your achievements and got to bottom af achievement list where you will see the 4 blocks,on top of that you will see to people next to eachother,press on that and scroll to very bottom,there you will see linked,the date of that linked is the date you started your acc hence its your registration date of your acc

[wind sail]

dm you?

[onyx cairn]

Enable dms for this server before, and yes dms are possible. @wind sail

[slim vault]

<@&481161015728406538> sorry forping, but this is very urgent. my team is registerint for pmco currentrly and it says id, do we have to put our irl id?

omfg i pinged bc it copied my msg im so dumb

[clear spindle]

Didn't I just told you not to mention the role, @slim vault ??

[gentle bluff]

Don't ping again

[slim vault]

bro my bad i copied the message

[clear spindle]

@onyx cairn ^^

[slim vault]

can u help or just send dumb emojis

[gentle bluff]

You'll wake up the sleeping cuties

[clear spindle]

That ain't a dumb emoji.

[verbal acorn]

Hi PUBGM I’m playing pubg from season 6. I was playing on iphone 6s jailbroken. My account id is 5451590778. I have put too much time and effort in this game. My dream was to become esports player. But my account got bannned for no reason please help me its my humble request. Please don’t break my heart

[polar marsh]

@verbal acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slim vault]

bruh answer me

[clear spindle]

Wait for Daniel.

[slim vault]

@onyx cairn

[onyx cairn]

@slim vault

[slim vault]

@onyx cairn are how many tags required

[onyx cairn]

Tags?

[slim vault]

same tag

also is this allowed to have symbols in your name or no?\

[onyx cairn]

For registration you don't need to provide your tag or name. Just the IDs

[slim vault]

bro what no the clan tags

[onyx cairn]

.

[terse harness]

@onyx cairn Bro can we play with iphone 12pro max in pmco 2021?

[onyx cairn]

Yes, every mobile device is allowed.

[warm wharf]

my fb got hacked,can you please unlink my facebook immediately,this is my registration date and you send that 2019/03/02 @onyx cairn

[onyx cairn]

Contact the customer service in-game

[surreal rain]

I didn't go into the game for 2 days.

But i banned 10 years

[polar marsh]

@surreal rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@terse harness Every smartphone is allowed as long as it only uses integrated functions and no additional applications, which may modify the game files,

[onyx cairn]

[warm wharf]

I did that was not helpful

[onyx cairn]

You need to tell them that you want to revoke access from social media channel.

[alpine hare]

@onyx cairn Are registations open for PMCO 2021?

[onyx cairn]

Yes @alpine hare

[alpine hare]

Please guide me

[warm wharf]

Wait i will try

[night cloak]

https://esports.pubgmobile.com/pmco/
This is the Registration link

[alpine hare]

Thanks mayn

[wind sail]

Dmed you @onyx cairn if you could take a quick look 🙂 ty

[warm wharf]

How to send screenshot @night cloak

[night cloak]

wait a minute

[warm wharf]

Ok

[onyx cairn]

Via imgur or another image host, then share the link into there. @warm wharf

[warm wharf]

Ok

[night cloak]

How to solve it

@night cloak you are from india right?

No

[night cloak]

you are Indian you Told me once

That time I come to India for 1 year

the game is banned there

[sonic storm]

when I play the game my ping goes to 968ms but when I opened any other app internet is working fine

I'm getting this problem for like two days

is there any sol. about that?

[alpine flower]

Contact in game support then and then mention your problem

[night cloak]

@night cloak
Reply

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I try

[ionic valley]

Is there a reason why you can't lose items anymore in metro... Like Vest, weapons, gear don't drop.

[night cloak]

Not working

[ionic valley]

This leads to serious abuse and also unfair gameplay, and is not fun as well

Is this a bug? An Event? Or what?

[alpine flower]

Leave a feedback in #old

[ionic valley]

I'm not sure if this is intended or not, I don't want to waste my 6 hr cooldown

If it is intended, then why?? If it isn't I will post it in #old

[alpine flower]

No I meant if you like to suggest otherwise then leave a feedback

[ionic valley]

That is if it is intended, but it doesn't seem like it

And I'm not sure if it's a bug or not since it was fine in the previous updates

Been going on for 2 weeks, and no change

[alpine flower]

@sonic storm try to use dns may work or may not also there's a form fill it out(

[ionic valley]

PUBG and other games alike uses download and upload constantly, a short internet drop can cause your ping to surge. Other apps may not use internet constantly, and is which why it seems to be fine. That could be the problem

[jaunty fjord]

High Ping problem in asia.I am in Nepal though

[onyx dagger]

Try using DNS, @jaunty fjord.

[lime nexus]

Hello ... Is it possible to retrieve in game support chat after reinstalling the game ?

[onyx dagger]

You may state the issue again with them, @lime nexus.

[coarse hill]

I need help. I have 50 merit and when I try to Increase it wont. Y

[onyx dagger]

Try playing Classic matches, @coarse hill.

[coarse hill]

I am trying but it wont increase

[heavy vortex]

@ionic valley it's an event.

[lime nexus]

Ohh dear i was at the final stage and then i see the error " Account has been logged in with a newer version" so uninstall the game and then after installing my whole conversation was nowhere to be found 🙃

Please tell me about what exactly the registration date. My facebook got hacked and the hacker remove pubg app from my fb i then again added it on my fb and now i dont see the old regsitration date ... However my google history shows i acquired pubg on play store 10 and installed on 15

Im confused either it is 10 or 15

[storm willow]

@lime nexus we don’t have access to such private information. You may compare the date with your old picture or tier or season stats and send the approximate date

[lime nexus]

I know i started in season 4 but they always ask for exact registration date ... Except for this i gave them all the proofs but they always reject my request just on the basis of this registration date ... I dont if its an acquired date or installation date or played for the first time

[ionic valley]

... Stupidest event ever....

[onyx dagger]

Submit a report in #old, @ionic valley, and make sure to include the the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

And Feedbacks about this event can be sent there too.

[ionic valley]

I sorta did

[onyx dagger]

Alright then.

[minor cloak]

Can i play Iphone 12 pro max for pmco club open?

[strong jolt]

hi i need help about 120fps file give band or not ?

[night cloak]

120 FPS is not available

[onyx dagger]

I do not think that 120 FPS option is released, @strong jolt. And, modifying the game files by using GFX tools can lead to an Account Suspension.

[minor cloak]

Ipad mini for pmco club open

[onyx cairn]

No iPads allowed.

[minor cloak]

So iphone 12 pro max 6.7inch screen is allowed for pmco club open .

[onyx cairn]

For the 4th time - yes.

[minor cloak]

Thank you

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @stuck mauve.

[north olive]

60 fps plz

[storm flume]

You can now access #emulator-chat and #emulator-support, @north olive. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @north olive.

[north olive]

ok thank you

[onyx dagger]

You're welcome! 🤗

[mortal apex]

Your Welcome! Happy New Year!🤗

[earnest copper]

Hello i need help i have card number 600 uc how to redeem it?

[olive dove]

@earnest copper what card?

[earnest copper]

I bought it throw my bank account

[low marlin]

Can someone help me with registration regarding PMCO for PMCO Africa?

[olive dove]

My DMs are open, please share a screenshot so i can get what are you talking about.

[olive dove]

Sure, what's up?

[low marlin]

My entire team is from SA - South Africa, but when I submit the registration, it comes up as an error and says that the team must at least have 3 members from the same region

Could it be because of our server we selected after the new Era update? We're playing on EU server.

[onyx cairn]

The team captains' region decides the teams' region. Players, who are from other regions, that have their own PMCO can't be in a team for another region.

[low marlin]

But we all from South Africa, literally everyone. The captain tried, then I tried to register and it gave the same response

[onyx cairn]

Tell him to check his entries, the in-game region has no influence as your real region only counts.

[low marlin]

Can I send our registration here?

[onyx cairn]

Feel free to send that into my dms as it contains sensitive informations.

[dreamy ivy]

@onyx cairn can we play Pmco from iPhone 12 pro max

[ember wave]

5th time right?

[night cloak]

Hmm what is this?

[rugged tree]

Dear PUBG Mobile,

I Want To Say That I Am trying To Link My Account To Mobile But
1st IT say Too Many Action Taken too Quickly Then I Got The Verification code I enter the code Correct But i am Getting Parameter Error
Can You pls Told this

If its a Bug Then Set my Region to Pakistan

ID:5226833196
Country: Pakistan

[azure smelt]

Hi everyone . I have issue with changing my account country. I created my account in europe long time ago then I moved back to my home country United Arab Emirates and now I cant change the country to UAE. Please help me out 🥺

[rugged tree]

pls help me

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

Try after a few hours, @rugged tree.

[dreamy ivy]

@onyx cairn can u check my dm

[clear spindle]

Nothing can be done on that, @azure smelt.

[rugged tree]

What about Parameter Error i Out right code still getting it

put*

[onyx cairn]

Yes, every mobile device is allowed, @dreamy ivy. Please refrain from asking in dms without prior agreement.

[clear spindle]

Refer #735483472432594994 subpoint 3.1 and join the Pakistan server, @rugged tree they'll be able to assist you regarding this.

[rugged tree]

ok

[azure smelt]

@clear spindle Sir I spent over 30,000$ on my account and there should be something to be done

[clear spindle]

It's due to the EEA rules.

[dreamy ivy]

I@onyx cairn it means we can play from iPhone 12 pro max

It's 6.68 inch display

[onyx cairn]

already answered.

[dreamy ivy]

Okey sir thanks for helping me

[azure smelt]

@clear spindle thanks for you support

[clear spindle]

@viral marlin that will lead to a permanent suspension.

[viral marlin]

@clear spindle well pubg support is helping me its been 2 months yet still no replies, tried from many different accs but still no reply so what else am i supposed to do to get my account unlinked from scammer

Isn't *

[clear spindle]

Contact them again.

[viral marlin]

Yup did this all, provided everything, every single detail yet still no reply no nothing

[clear spindle]

Try again.

[viral marlin]

Okayy bossss

[pliant lake]

My account is blocked I want it to be unblocked please help

[polar marsh]

@pliant lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[white patio]

Do I get my points back if I got killed by a hacker I literally recorded the whole gameplay and another player said called him out on hacking before

[onyx plover]

nope

[storm flume]

Hello, @white patio!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[white patio]

So what's the whole point of banning them if I wont get back my points

[olive dove]

To create a better play environment for you and your teammates.

[white patio]

Smh so I really have to play and hour and a half to re gain the points I lost to a hacker ? Cool

[woven rover]

Hello! I have lost my third link's information and I'd like to know a way to remove it from my pubg account, thank you.

[mortal apex]

Yes. That’s the only way.

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

[odd prairie]

How I fix this error

[sly sable]

hey

how can i get pubg partner title?

[night cloak]

it is not equipable now

[odd prairie]

How to unlink fb or Google play account please help me what is this error?

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

[remote scarab]

@lime juniper pubg mobile Bangladesh community admin this side. Need to talk with you, can i come to your dms please?

[onyx plover]

Don't mention the moderator role.

[cyan agate]

Someone has hacked my host account on the game and was able to verify my account .. Please reply

[night cloak]

contact customer in game

[remote scarab]

@onyx plover you dont have tell me that, i know what i am doing

[odd prairie]

Every time if I want to talk you about any problem then you said contact to customer service
Why are you here if we are going there on customer service

[cyan agate]

@night cloak i sent information but not recognize and tell me don't sent again and u send but no body answer me in last week and the account in game is opening now

[night cloak]

we cant help you with hacked account here

[odd prairie]

Customer service has no solution so what I do tell?

[night cloak]

your issue

[cyan agate]

@odd prairie what should i do no body reply and tell me wait 60 days and the account opened!!

[sly sable]

how can i get pubg partner title

[night cloak]

it is not equipable now

[odd prairie]

My issue is simple that I want to unlink google play link from my account and the error is here

[cyan agate]

@night cloak why services this!! So bad💔

[night cloak]

Only customer service can help you

[onyx plover]

That a solution you got your answer don't spam it.

[odd prairie]

Customer service is not helping me

[cyan agate]

I have id and my name and so videos for my account and payment method on my e mail ... What should i do more💔

[night cloak]

they will

[odd prairie]

Hopeless services Pubg support

[cyan agate]

@night cloak i have all this and more..

@odd prairie and me!

[night cloak]

send them by uploading it in imgur and send them the link

[cyan agate]

@night cloak i sent and tell me don't sent again..if i sent will se all or the first one only?

[onyx dagger]

Only the first one which you have sent will be considered, @cyan agate.

[odd prairie]

1 hacker is hack my pubg account but I have access to login by email and the hacker put her google play link in my account they are disturb me every time with login my account is old hain costly with upgraded weapons

[cyan agate]

@night cloak sorry what is the imgur?

[onyx dagger]

Feel free to Google, @cyan agate.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @odd prairie.

[cyan agate]

@onyx dagger but i don't do recognised what should u do

[onyx dagger]

I'm sorry but I did not understand what did you say, @cyan agate.

[odd prairie]

Minimum 6 times I contact on customer service but they are not helping me I am tired more and more for my account gone or banned

[onyx dagger]

You shouldn't be spamming in there.

Wait for a Reply.

[cyan agate]

@onyx dagger I did not upload files in order

[onyx dagger]

As they have asked you to wait, @cyan agate, let's wait. Or, feel free to state them that.

[odd prairie]

How much wait they said wait 60 days it's too long this is not a good service

[onyx dagger]

Refer to #faq 5.4 for that, @odd prairie.

[odd prairie]

The hacker say me he use a script and my account was banned soon

[cyan agate]

@odd prairie and tell me that.. and my account opening every day in lasy week..@onyx dagger

[onyx dagger]

Is it banned at the moment, @odd prairie?

[odd prairie]

Not but he have access to login by Google play

[onyx dagger]

Contact Customer Service in-game. @cyan agate

As we cannot do much about Account related issues here on Discord.

You may try to Unlink it, @odd prairie.

[odd prairie]

Hmmmm 😭

[cyan agate]

@onyx dagger when thwy can answer?

[odd prairie]

I am try many time but this is the error I am facing here look in picture

[cyan agate]

They ..

[onyx dagger]

Refer to #faq 5.4, @cyan agate.

[odd prairie]

#maeko please check picture

[onyx dagger]

Contact Customer Service in-game. @odd prairie

You need to wait patiently.

[cyan agate]

When can they respond؟

[onyx dagger]

The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder, @cyan agate.

[odd prairie]

Can't u send ss where and which option I can go there

[onyx dagger]

You may upload the image on Imgur and then share the link to them, @odd prairie.

[odd prairie]

Where is imgur option

[onyx dagger]

Google.

[odd prairie]

I don't no what is imgur?

[onyx dagger]

Ah.

[odd prairie]

I will check on google by searching ok

[onyx dagger]

You can download the Imgur application.

[odd prairie]

Ok

Thanks

[fleet wolf]

I think this is what you want

[onyx dagger]

You're welcome, @odd prairie. 🤗

[cyan agate]

@onyx dagger and me?..this work for me

[onyx dagger]

?? @fleet wolf

You need to wait for their response, @cyan agate.

[haughty lance]

Hello

[onyx dagger]

Kindly state your issue, @haughty lance.

[haughty lance]

Please i need to talk to someone i took banned 10 years by mistake

[polar marsh]

@haughty lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan agate]

@onyx dagger so this imagur won't help me or what? Please the last question 😊💔

[onyx dagger]

To share images to them, Yes, @cyan agate.

[cyan agate]

Thanks

[lethal bobcat]

hi

[onyx dagger]

Hello, @lethal bobcat! Please state your issue.

You're very welcome, @cyan agate. 🤗

[modern hedge]

Guys im struggling to register for pmco

[onyx dagger]

Please move to #pmco, @modern hedge.

[lethal bobcat]

i want to know that is there any official redeem codes issued by pubg

[onyx dagger]

You may keep an eye on #news, @lethal bobcat. You can also get redeem codes by watching the Official streams of PUBG MOBILE ESPORTS on YouTube.

[lethal bobcat]

and IS THERE ANY EXACT TIME WHEN REDEEM CODES ARE ISSUED

[cyan agate]

@onyx dagger thanks man that's the first one in discord .. i speak arabic i am from Egypt .. so excuse me for my English 😂

[onyx dagger]

No, @lethal bobcat.

Keep an eye for it.

[lethal bobcat]

ON YOUTUBE OR DISCORD

[cyan agate]

Why i can sent in imagur by email or what..the last question 😂

[onyx dagger]

No worries, , your English is Perfect!

BOTH, @lethal bobcat.

[cyan agate]

@onyx dagger 💙💙💎

[onyx dagger]

And Yes, feel free to join PUBG MOBILE MENA server via 3.1 of the #735483472432594994, @cyan agate.

[cyan agate]

@onyx dagger Why i can sent in imagur by email or what..the last question joy

[onyx dagger]

Please be patient.

Will get back to you.

[lethal bobcat]

ONE MORE Q

WAHT IS THE CRITERIA TO GET CONQUEROR

[gray shale]

Why PUBGM Team Not Surveying Ban Pan Operation on daily basis. Why they doing it after every 5-6 days. There are so many Hackers in Fpp mode. I'm tired of reporting them😩 😩 😩

[lethal bobcat]

A AM AT ACE

[onyx dagger]

Refer to #faq 3.11, @lethal bobcat.

Kindly be patient, @gray shale.

[charred hare]

1: Name: Light Mate ID: 51282892758

[onyx dagger]

Cheater, @charred hare?

[charred hare]

yes

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[lament ocean]

How can I switch my Gmail account to another Gmail.

[onyx dagger]

You may contact Customer Service in-game for that, @lament ocean.

[cyan agate]

@onyx dagger Are the hacked accounts recovered in normal or not ?

[onyx dagger]

Obviously. 🤷‍♂️

Let's hope for the best.

[cyan agate]

@onyx dagger I am very worried about my account

@onyx dagger okay man

[onyx dagger]

Alright then.

[tired hare]

Hey

My server got glitched

[onyx dagger]

Glitched, @tired hare?

[night cloak]

Hi , When i try to log in with twitter , it takes me to verify with a phone number the account , but the code doesnt come , So is this a bug or is going anything wrong with my account? It happens to my friends account too

[onyx dagger]

Probably the issue with Twitter, @night cloak.

[night cloak]

it can be fixed

?

[tired hare]

I was in EU before I played a room with some Asian peeps, now I'm stuck in Asia. And my ping there is 873ms

[onyx dagger]

If its an issue from their side, you'll need to be patient, @night cloak.

[vague knot]

Hello! I accidentally changed the server in the pubg ..... I had a high rank and I lost it (((Every day I played your game, I love it, please help me change the server back to Europe, VERY PLEASE .. ...

[onyx dagger]

Its a Bug, @tired hare. Please report the issue in #old, with your in-game ID.

[night cloak]

@onyx dagger Okay man , it has been 2 days so , i will wait

[lone wigeon]

Metro royale now drops equipments or still not?

[onyx dagger]

You should've thought of it before changing, @vague knot. 👀

Alright then, @night cloak.

[vague knot]

I understand, but you can help me now?

[sick shale]

@lone wigeon

[lone wigeon]

That makes the mode so boring @sick shale, thanks though

[vague knot]

@onyx dagger Week ago, developers changed server server in account my friend

How downloading Twitter helps me change server? @onyx dagger

[onyx dagger]

Oh WAIT.

Apologies, @vague knot. My bad, that wasn't for you. Well, may I know how did the servers change?

[vague knot]

Previously, you could change the server many times. Yesterday I changed from Europe to America. I have now lost my rank and play with bots @onyx dagger And I am very upset about this

[tired hare]

@onyx dagger how long does it take them to respond

[onyx dagger]

It is the new feature, @vague knot. And again, You should've thought of it before changing.

You're reporting a Bug there, @tired hare. 🤷‍♂️

[vague knot]

I understand. But you can help me? @onyx dagger

[onyx dagger]

Sadly, you need to wait for 60 Days in order to change the servers again @vague knot.

[vague knot]

Very strange. My friend was able to change the server after three days, when he contacted the developers @onyx dagger

[onyx dagger]

He may have contacted them within 1st of December of 2020, @vague knot.

[vague knot]

week ago @onyx dagger

[sick shale]

@vague knot Maybe his server was changed because of a bug

[vague knot]

@sick shale No, he contact to developers

Bug fixed

[sick shale]

He contacted developers to fix the bug, so?

[vague knot]

huh no, he contacted the developer to change the server

[sick shale]

So he changed the server at his will and contacted the developers to reset the countdown time?

[vague knot]

Yes, he did not know that he would have to wait 60 days