questions

[onyx plover]

Writing your question here I goanna answer to you #pubg-mobile, there is place nothing for privet question.

[prime briar]

My server has changed only from entering a custom room without warning anything and I can not go back to what I was before because it says I have to wait 60 days, only that the game changed alone just enters a custom room

[onyx plover]

So you should be awaiting 60 days to cooldown.

[green belfry]

The redeemed Premium Coupons are not visible In inventory

[prime briar]

But complicated because it was a mistake of the game do not warn this, should warn the players because now I stop looking for the top conqueror because I'm on another server

[night cloak]

it was in the patch notes and it is mentioned in the settings

[onyx plover]

You need to wait for 60 days to change it again. Unfortunately there's no other option.

[prime briar]

For me just was written change to seek matches, did not talk about custom room, but I understand thank you all for the support, the way is to stay without playing even until the 60 days pass

But again thanks for the support

[night cloak]

you have to wait 60 days

no other ways

[onyx plover]

If you think its bug then follow this way You can write your suggestions and feedbacks in #old.

[novel osprey]

I found a hacker

[storm flume]

Hello, @novel osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lucid dome]

How do I find the dates when I first downloaded pubg. P.S I first played pubg on an android, and now I’m playing pubg on an iOS

[onyx plover]

Did you play on gust account for connected with social media ?

[hazy stirrup]

Hi

I was banned for a day (using hacked copies), I didn't use any hacked version, downloaded from the official website of the Apple Store , this is my ID: 5223717286

[polar marsh]

@hazy stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[paper coral]

Can we add any file on pubgm file for changing graphics on pubg?

[night cloak]

those can get you app@crack ben and get you tier reset

[sick shale]

@paper coral No, it's a violation of the terms of service

[paper coral]

@sick shale what will happen if they do soo..

[sick shale]

They will be punished

[night cloak]

this is what i got

[paper coral]

@sick shale you mean that that guys will get banned?

[sick shale]

@night cloak Stop interrupting

[sick shale]

Yes

[night cloak]

i was telling him the truth

[paper coral]

2 safe zone paths...... Bug lel

[sick shale]

I'm answering him.@night cloak don't interrput

[storm flume]

Hello, @paper coral!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

No more discussions here, move

[fleet terrace]

Hi sar

I hava information for hackrs

Teligam APK

[night cloak]

i have also seen many telegram channel for hackers

[fleet terrace]

Yes I'm not using hack my friend was telling tha hacks

👍

The was charged with paid for hackrs

[fiery coral]

Hi my account got hacked, how do i contact the staff directly

[night cloak]

Contact Customer service

[fiery coral]

I did, but it took so long

😢

[clear spindle]

We cannot assist you with account related issues, wait patiently for their assistance.

@fleet terrace Refer this: #news message

[tulip moss]

Pubg I'm using dns can I get ban

[clear spindle]

No.

[solid heath]

How can I redeem the code

[acoustic sigil]

Can u trade items in metro

[clear spindle]

No.

[umbral needle]

How do you log into another fb account

[solid heath]

@clear spindle I have follow official page a very long time ago

[clear spindle]

Logout from the in game and select the account which you wanna login.

[clear spindle]

Check the post in those.

[umbral needle]

It always bring me to the same account and when I press cancel, it just says authorization revoked and brings me back to the main screen

[solid heath]

When will they post there is no post in pubg mobile pages about event

[molten kelp]

id:5151881105

Hello, I'm a big fan of the METRO game mode. I was given a ban for a bug at speed, I apologize to you for using this bug, I didn't know you can't use it, I ask you to restore my access to METRO mode. I won't use the speed bug anymore, I'm sorry, I just didn

[polar marsh]

@molten kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Logout from the Facebook app and from the Browser and try again, @umbral needle.

[clear spindle]

We do not have information for those.

Keep an eye on those communities.

[solid heath]

Where i will get in-game event information

[umbral needle]

Ohhh thanks you

[real pulsar]

I recently shifted in new country and I am facing high ping and I want to change my country but it shows a timer of 109d.....can anyone help me with this?

[clear spindle]

You can change it after the cooldown, could you check the server selected in Settings?

[vagrant lagoon]

What if it changed my region by itself can it be changed back?

[clear spindle]

It won't change unless you change it.

[vagrant lagoon]

My server was on NA already and the game changed it to EU server because I was in eu custom lobby

[clear spindle]

Report it in #old.

[vagrant lagoon]

It won't change unless you change it.
@clear spindle nope why would I change it

No point of reporting it that's not gonna change back my server

[clear spindle]

@vagrant lagoon , Please report it in #old so the developers could check the issue.
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[lucid dome]

Did you play on gust account for connected with social media ?
I connect into the game with a social media account and email

[naive wagon]

Numeric ID: 5116108833
Device: IPad Pro 11 inch 2nd generation
Wifi/Cellular: WiFi only
Country: USA

For Metor royale mode I have been hearing that everything resets when the new chapter begins January 11.... I would hope our inventories wouldn’t be reset as many players worked hard for the stuff they have... I just want to know what is going to be reset for the new chapter.

[storm willow]

@lucid dome If you have linked a social media account like Facebook/ twitter- one the same day you created the account- you can check social media settings - apps and session and check the date when the access was given.

@naive wagon No information on that. You can send feedback about the mode in #old

[lucid dome]

But I unlinked my Facebook account from my account right before my account got hacked, but I still have access to login with wechat and email since I got my email back

[safe coral]

my account has been banned incorrectly, my id is "581596211", I would like you to review this case well.

[polar marsh]

@safe coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dome]

I linked wechat and my email this month and I gave the customer service the registration date for both my log in info and they said that they didn’t find the correct date for when the account was first registered

The first time I played pubg was on android that had the same facebook account as when I unlinked my Facebook, right before I linked my wechat and email info

[pastel iron]

False Ban 2nd time Why I’m not using any crack version I downloaded my game from App store
please review my account again I’d : 5306151380 I would like you to review this case well.

[polar marsh]

@pastel iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cold whale]

Hi, how can i change my email address?

[little wind]

wanted to ask the same question

[night cloak]

ask customer service to unlink it

[little wind]

oh really?

[cold whale]

I did, but they keep asking me with the same question

[little wind]

how?

[night cloak]

contact them Ingame

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @little wind @cold whale.

[cold whale]

I did sent them my purchase of receipt, but they keep asking for it

[onyx dagger]

And you may refer to #faq 5.3 for that.

Upload the screenshot of it on Imgur, and then share the link to them, @cold whale.

[cold whale]

Also i dont remember exactly when i first registered, i just remember ive been played since first released in my country, i sent them that date

[onyx dagger]

Tell them that then.

[cold whale]

Yes i did, then they said i have to wait 60 days, then ended my chat session

[onyx dagger]

They ask these information to verify that the Game account belongs to you.

[cold whale]

Is that normal?

When i havent done with my problem, they ended my session

[onyx dagger]

That might be because they have got the required information.

[cold whale]

Okay, i'll wait, thank you

[onyx dagger]

You're welcome. 🤗

[olive relic]

Can I change my server to Europe?

[night cloak]

you can using in game settings

[olive relic]

Without waiting 60 days@night cloak

[night cloak]

no you cant

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @olive relic.

[polar marsh]

@prime lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Iam having a mic glitch since today and nobody can hear me

[glossy sable]

Uninstall your client and any GFX tools or other third-party apps and reinstall from the official store, @prime lava.

[night cloak]

Like I can hear my teammates but they cannot hear me

[opaque dawn]

What u want to say

Bros I lost 500 uc my account sobsobsob help please give 500 any one I referred money bro help me I referred money please Bro I'm not fake people Bro

[dense flower]

my crate opening animation stuck and i can't open my crates.this is happing after 2.0 update please kindly fix this or remove this because we lost our most of crate due to this bug

[storm flume]

Hello, @dense flower!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

Try doing a routine repair.

[dense flower]

Hello @storm flume

in report many time but it waste and in customer service they are bots who repeat same questions again and again but surely now i will report in #old and i hope PUBGM take action to fix this issue
Thank you!

[agile canopy]

So I have changed my twitter profile pic (social media connected to pubg) 2 weeks back and I had the old profile pic till 3 days back and now its just not showing my profile pic in game. It's just the newbie avatar.

@native coyote #discord

[native coyote]

ok

[queen loom]

Tell me it's okay, if I wrote in support to help me restore my account, support asked for my data, I provided it, and then the support sms disappeared, they are not visible and my sms remained in the chat, is this normal?

how can i contact the support person?

[onyx dagger]

It just takes some time to sync, @agile canopy.

[agile canopy]

Okay thank you

[queen loom]

why are you ignoring my SMS? which I asked above

[onyx plover]

You should be wating to got your answer.

[queen loom]

support in the game? so it should be that their SMS is gone?

[onyx dagger]

Did you provide the information that they have asked, @queen loom?

[queen loom]

@onyx dagger Yes

[onyx dagger]

And did they ask you to Wait, @queen loom?

[queen loom]

@onyx dagger they wrote, thanks for contacting, wait for an answer, I was just scared that the SMS was gone, I thought that the person who hacked me somehow had access and was spoiling something

[onyx dagger]

You may wait for that time, and if they haven't replied to you, you may send a message to them again regrading it, @queen loom.

[queen loom]

@onyx dagger I understood you, I'm just afraid that if support doesn't have time to help, then the cracker will untie all my bindings and my mail (((and the account just spent a lot of money on it, it's a pity (

[onyx dagger]

Let's hope for the best. ❤️

[queen loom]

thanks tomorrow answer)

❤️

have a nice day everyone, and happy new year

[onyx dagger]

You too. 🤗

[shadow venture]

If I'm use custom room in my device any problem pubg mobile

[mortal apex]

@shadow venture What you mean?

[shadow venture]

i'm mean android custom rom can cause any issue game

[night cloak]

no

[shadow venture]

full safe if i'm use custom rom

[mortal apex]

@shadow venture No. U can easily create any rooms,it doesn’t matter which device are u using! So it’s safe :))

[night cloak]

you mean rom or room

[shadow venture]

rom

android os rom

[blazing saddle]

@shadow venture It is safe as long as you don't mess with any game files. Also, if you know how to do it without bricking your device.

[shadow venture]

ok tnx

[night cloak]

Can’t turn on my mic on just my account tried with different accounts and it works tried on other devices same issue IGN: 5869836410

[blazing saddle]

@night cloak Try contacting the in-game support about it. Maybe your usage was restricted due to rule violations.

[night cloak]

Automated replies seems no help

[blazing saddle]

Choose the correct options and wait for their response, @night cloak. If you don't get any satisfactory replies, try reopening another support ticket.

[night cloak]

@everyone help my emulator setting is not working

[hoary grove]

Hello I have been reaching out now for about a month in regards to esports room cards for my events I have filled out the forms no reply. Kinda just at ends here why will they not respond to me ?

[night cloak]

please use #emulator-support

@night cloak yup

[blazing saddle]

@night cloak Go to #481204134859505684 and type .emulator. You'll get access to #emulator-support channel.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[blazing saddle]

For business related queries kindly email at:

[e-mail]

[hollow hedge]

which region has this event?

[hoary grove]

@blazing saddle yes sir kindly I have sent to that email I also don’t even use a public domain so no response is baffling I run the even is made up of nothing but pmco finalist a and better

[onyx dagger]

Feel free to ask about this in #pubg-mobile, @hollow hedge. :)

[blazing saddle]

Maybe try emailing again and wait for their response.

[hollow hedge]

I do not have perms to send videos there. Can you send for me or how...?

[blazing saddle]

Drop it in #media, then. :P

[onyx dagger]

And ask them to check it out.

[jagged bolt]

Is there any chance metro mode will open for emulator and stop saying beta only???

[blazing saddle]

Feel free to drop your feedback and suggestions in #old channel, @jagged bolt.

[jagged bolt]

ok

[hoary grove]

@blazing saddle I can show u 4 emails sent and 5 forms filled out same form

The ping is awful and these teams are finalist makes me so frustrated

[blazing saddle]

Well, there is nothing much I can do to help you out other than requesting you to have patience.

[hoary grove]

Maybe having someone looking to the past month of inquiries would be a fair start I deserve that much

[wise fox]

Hi, how can I delete my pubgm account please ? twitter login, north africa region

[bleak sequoia]

This dude take advantage of this bug

Pls ban him 🙂

[sick shale]

Report him by using the built-in report system for Exploiting bugs

[bleak sequoia]

Ok

[onyx dagger]

You may delete your Game account via the in-game settings, @wise fox.

[wise fox]

I don't have the option to :/, only Log out and Customer service

[onyx dagger]

Which means you cannot.

Feel free to abandon the account.

[wise fox]

Guess i'll just revoke app access on twitter, thank you

[onyx dagger]

You're welcome. 🤗

[torpid breach]

Hellow!
How are you pubgm support
Cab you please tell me what to do fix this problem, its for 10$ and 1$ uc only i couldn't buy thos uc, so please help i dont know what to do

[distant ermine]

Hello!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @distant ermine. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

??

[distant ermine]

Why is it not available?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @torpid breach.

[onyx dagger]

Its event/spin might got over, @distant ermine.

[distant ermine]

No. Its not in the game

Its only in the game to the KR pubg

[torpid breach]

They cant help me
I talked to them last days

[distant ermine]

And Im waiting for that like a year

[celest shadow]

Please do a routine repair and see if that helps.

The lucky crate for the Roaring Tiger AKM has ended a few months ago, @distant ermine. Please keep an eye on the in-game events to see if it returns, no information or ETA on when it will make a return.

[naive wagon]

What’s going to be reset when the metro chapter ends? Some people say are inventory resets which sounds awful? Is this true?

[torpid breach]

I did what i takes except the way i dont know but u,

[distant ermine]

No it wasn’t in the game! I can swear my life! That just only in the game with the KR pubg mobile. And not in the global. Im playing this game everyday.

[celest shadow]

Only some data will be carried over to the next chapter, however we do not have any information in that regard yet, @naive wagon.

[distant ermine]

If you can check somewhere. That Roaring Tiget AKM was not in the game

[ember wave]

Are we gonna lose our stuff in metro royale when the new chapter will come out?

[celest shadow]

If that is the case, feel free to share your concerns in #old, @distant ermine.

[wraith ledge]

Hello please help me I changed the country by mistake Please help me
562419549

[brave aspen]

Is this only me or my friends stopped sending me BP Even.
I mean whenever I send em bp they send back nd suddenly everyone stopped sending even I send em daily so is it only me or it's a bug

[mortal apex]

Unfortunately u have to wait 60 days.

[night cloak]

you have to wait till cooldown end

My account has been hacked and stolen. I can prove my ownership through

-purchases in Pubg

-My origenal google games Account
( alial*****[e-mail])

-My Pubg ID
590195232

-my 2 years old Youtube channel ( MR. BOT )

(I write since 2 years in every description below my ID and you can Watch my videos that they have the same ID and Nickname.

• IP server : from Germany

-My last login :2020.12.16

thank you, for Help)

[night cloak]

please contact customer service

I have and no answer

[night cloak]

please refer to Subpoint 5.4 in #faq

[night cloak]

i will thanks

[night cloak]

How should I contact support if my account has been stolen!!!!

[night cloak]

Can you open and login the game

[night cloak]

i can't anymore because it is stolen

i mean my account on Pubg

My account has been falsely banned for the first time 2 days ago. It was a one day ban. Then yesterday I just started to play my first game of the day, a few minutes later while playing the game I got banned again. Now it is banned until the first of January. I have e-mailed PUBG, contacted customer service, filed claims and all I get is automatic generated responses. I need to speak to someone directly as I have no idea what is going on and I have not breached anything and am using the mobile version from the Apple store. Please I need help because now I'm afraid I will get banned every time I start to play for no reason. I have been playing since the second season and nothing like this has ever occurred to me. ID: 5259339999

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

U can contact the Customer Server in-game from the login page. Top on the right!

[silent maple]

لقد قمت بحظر صديفي ومن ثم إزالة الحظر.. لكنه لا يستطيع إرسال الشعبية إلي، ما الحل؟!

[storm flume]

Please do not use languages other than English, @silent maple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silent maple]

I banned my friend and then removed the ban .. but he cannot send popularity to me, what is the solution ?!

[wise fox]

what

[sonic badger]

Is it safe to open an account from 2 different devices.

[raw pasture]

When will pubg will unban in india

[night cloak]

we only provide Community support for pubg mobile global version only keep an Eye on the link in the message i mentioned

[night cloak]

you cant open the game from 2 devices

[sonic badger]

I actually did before.

[tight charm]

Hello, I reported a person on December 24, and today or yesterday I received a message that the player is a cheat and banned, but I was surprised that the player is now playing and the last appearance is an hour ago.

[onyx dagger]

Kindly report the player, @tight charm.

[tight charm]

I send to support game

But I did not understand why it was not banned even though the violation was discovered

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tight charm.

[candid drift]

I need redeem code of andy please

[sick shale]

You can't get it by a redeem code

[hardy relic]

Please ban hackers

[odd cave]

No Chance!

[timber compass]

Hello anyone there i have to discuss a problem

[hardy relic]

: (

Please ban hackers ;-;

[storm flume]

Hello, @hardy relic!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

And you may refer to this, @hardy relic:
#news message

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timber compass. Remember to read through #faq before asking questions in the support channels.

[timber compass]

Game did not verify my phone number while changing region. Thats my problem

[hardy relic]

Can I become inspector?

[storm flume]

Please refer to this channel's pinned messages for further information, @hardy relic:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Please state your issue more briefly, @timber compass.

[limber schooner]

I can't access pubgm pls help ?

[onyx dagger]

Your region/country, @limber schooner?

[timber compass]

I want to change region but game did not send code to my number.

[limber schooner]

Malaysia

[onyx dagger]

Kindly try again after some time, @timber compass.

So, could you please state your issue more briefly, @limber schooner?

[timber compass]

@onyx dagger i have been doing since last month

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @timber compass.

[limber schooner]

Ok thanks for your help

[onyx dagger]

You're welcome. 🤗

[tame creek]

I have encountered enemy's with a character really weird. (I don't remember the word for that). Their characters hands stay in the stand position even if they are prone, and some times only their hands going to lean position and even if I shoot nothing gets damaged. Is that a type of hack? and if yes, what should I report from the available choices?

[burnt sluice]

i change server by mistake how i can return on europe

[onyx dagger]

You may change it after 60 Days, @burnt sluice.

[pallid karma]

Hello pubgm support please unban my account ID : 5253855394
Email linked by facebook : [e-mail]
I did got ban without use any hack app my accouny from season 3 i lost too much monney for that accouny look my kd its 2 kd .
Please help me unban my account .

[polar marsh]

@pallid karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense dock]

can yall add a report button in cheerpark ? or sum similar ?

[onyx dagger]

In #old, @dense dock.

[tame creek]

@dense dock #old I think that belongs there. 🤔 (+I agree with that)

[dense dock]

its not about hackers but more about annoying kids , cant even do shooting range in peace there is always that one kid that , sits infront of u , prones on you to make u lose balance or push u over wit a car.

[burnt sluice]

i dont want to wait 60 days i need who is incharge here to gave me e mail of pubg suport

[dense dock]

and will do ty.

[onyx dagger]

You're welcome, @dense dock! 🤗

That's the only way, sadly, @burnt sluice.

Could you please provide a screen recording of the issue here, @tame creek.

[tame creek]

I'll try recording it the next time I'll see it. Thx

[onyx dagger]

You're welcome! 🤗

[limber schooner]

I many times I'll try but not access it's the proof

Pls help me

[frail depot]

Hello,
I’ve changed the country in my account by mistake. And now it says that i have to wait for 180days to be able to change it again, but it was by mistake, and now i want to change it to turkish again .. plzzzzz any help i’ve been contacting the in game support for 2 days with no help

[polar marsh]

@ionic cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[long kettle]

Guys anyone knows if logging in to the vietnamease version still switches your account to it?

[fossil parcel]

It does but remember that you won't be able to switch back to the global version, @long kettle.

[mortal apex]

Once u log in the Vietnamese version,it won't be possible playing with the same account,due to the Vietnamese restrictions.

[long kettle]

Yes thanks that’s the point, i’m just trying to help someone

[mortal apex]

No worries!

[tacit storm]

Hello, I need someone to discuss about some technical things related to pubg mobile. Is anyone who can help, available?

[mortal apex]

@tacit storm What kind of issues are you experiencing?

[tacit storm]

There are not such issues. We are PUBGM Third Party Event organizers. There are some technical things we need to discuss.

[mortal apex]

@tacit storm I can’t help you in any way,unfortunately. Please wait for Mods response.

And for technical things what do you mean?

[tacit storm]

@mortal apex okay, no worries. 👌

[hoary star]

When will pubg m India release

[night cloak]

Is the mobile number linking error fixed yet?

[mortal apex]

@hoary star Please refer to this!

[wild herald]

help me

[random ore]

Does using a VPN gets you banned, is it ok to use VPN to download resources?

[wild herald]

I accidentally deleted a friend in the game. I cannot find him. How can I find him again?

[night cloak]

are you looking for that E girl

[wild herald]

YES

[night cloak]

You were answered

[wild herald]

NO

[night cloak]

yes

[wild herald]

NO

[mortal apex]

VPN usage is not recommended.

[wild herald]

I accidentally deleted a friend in the game. I cannot find him. How can I find him again?

[night cloak]

@wild herald

[long kettle]

@wild herald check if they sent you popularity before or check your notifications in inbox for past invites, if not then say goodbye to your old friend

[mortal apex]

@wild herald Please stop asking the same thing. U have been already answered many times.

[long kettle]

Or if you played with them you can see it in match results whatever thats called and just search their name

[unborn pilot]

What

[night cloak]

Tina running for moderating i see

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[long kettle]

Yall have no sympathy for someone who lost a friend tsk tsk

[mortal apex]

Not the place to talk about this. I’m just helping.

[sinful umbra]

Is there anyway to change server back can’t wait for 60 days

[storm willow]

No @sinful umbra

[sinful umbra]

I saw some post that you just need to ask here #questions

For 1 day only

[storm willow]

If you have any feedbacks about server lock, You can post in #old

[tacit storm]

Hello there. I think the mods are now available. Can I get answer to this?

[storm willow]

What is it about? Do you need information about organising tournament ? @tacit storm

[night cloak]

i have good network but it shows this...

[storm willow]

Try changing your DNS to 1.1.1.1 @night cloak or google DNS

[night cloak]

k

[tacit storm]

No, sir. We have been organising third party events for a long time. But we have something different to discuss. Some information might be confidential. But I didn't see any other channel to discuss on that topic.

[wild gyro]

So my account got hacked the other day through Facebook and luckily I got my Facebook account back when I went into PUBGM I saw that who ever hacked my account linked their twitter and I could not unlink it because I had to wait 20days... Now I tried logging in again just to see this message.. I did contact support but no answer from them,do any of you know what I can do?

[storm willow]

You can DM me, the issue if it’s related to PUBGM @tacit storm

@wild gyro try contacting them again. Only in game customer support handles account related issues

[wild gyro]

OK thanks.

[tacit storm]

Okay

[night cloak]

I want to report a cheater

I have video proof

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Ji

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[spark brook]

Can someone help,im using a tablet "Lenovo*but when i start the game,it says the device isn't supported

[night cloak]

does your Tab has 3 GB ram?

ans is above android 5.1.1

[spark brook]

It is android 6.0.1

[night cloak]

RAM?

[spark brook]

Sorry to ask but where can i check the ram?

[night cloak]

go to setting Then select about phone then you can see everything

[spark brook]

Nope

It has 1gb ram

[night cloak]

that is why it doesnt support

minimum requirement is 2 GB

[spark brook]

And i can't do anything about it

[night cloak]

we also cant

[spark brook]

Welp thanks for the support,I'll try to play on a different device

[night cloak]

welcome

[unkempt wave]

hi, i want to buy 300uc, and my balance is enough but it said payment unsuccessfull how can i fix that?

It said RP81.000,00 already with tax, and my balance are RP 91.000,00

[ember wave]

hello, do you think we are gonna lose our gear next chapter ?

[flint marten]

can you show a pic of 300uc price ? as far as i know tax never written on the price page

[unkempt wave]

press on the info below the price

[flint marten]

strange you should contact in game customer care service or check again your money on your account @unkempt wave

[unkempt wave]

as u can see i had 91k

[strong furnace]

When will the bonus challenge be available in pakistan

[flint marten]

please contact in game customer care service only they can help you

[clever marsh]

Hi Dear Pubg Mobile,
im trying to link my mobile number (+92) to change my country/region to pakistan but im not receiving my verification code on my local mobile number. need help! my id: 5384604385

[remote valve]

Why customer care not helping to Indian customers

[night cloak]

the game is banned there

[remote valve]

My account got hacked. Then how to resolve this issue

[night cloak]

KR version?

[remote valve]

Global account

[night cloak]

contact customer service

[remote valve]

Always same reply. We stopped service in India..bla bla

Not helping anymore 😌

[night cloak]

then no way to get account back

i cant help you more

[remote valve]

Very pathetic customer service...zero star out of 10

[mortal apex]

@remote valve Please refer to this.

[violet spruce]

i am facing issue of loading in lobby only
if i start match in match no issue

[teal reef]

How do I join the pubg mobile tournament for 2021

[stray mesa]

Where can I report my team for hacking

[onyx cairn]

Wait for the PMCO Spring Split registration to open in January, for example, @teal reef.

[violet spruce]

@stray mesa Read Faq 5.1 #faq

[stray mesa]

Ok

[night cloak]

How cann I fix it

I rly need help device iph X

[onyx cairn]

Maybe @storm willow will assist you with Apple devices, once he's available.

[night cloak]

Ok thx

[hazy plinth]

Hello... I'm in Pakistan and trying to change Pubg county region but after entering mobile number I'm unable to receive any verification code

[onyx dagger]

Kindly try again after some time, @hazy plinth.

[hazy plinth]

I'm trying from 2 months

[onyx dagger]

Feel free to state this issue in PUBG MOBILE Pakistan server, link in 3.1 of the #735483472432594994, @hazy plinth.

[proper shell]

I was playing a classic match but suddenly it was showing this why??

[abstract pelican]

Hii tencent team
I’m from Sri Lanka My account Has been banned for 10 years. Due to violate rules.
I didn’t violate any rules of my pubg please help me to unban my account.
I’m pubg player since season 4
In this game I’m playing very fairly so please recover my account
6450230284

[polar marsh]

@abstract pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

why when i hit player shots sometimes blood comes out but doesn't count the damage?

[odd prairie]

My id which i linked with pubgm was hacked but i am still able to login, please guide me how i can link new email id with pubgm , Notes Facebook id is disabled by hacker now logged in from google and not able to change the id

[onyx plover]

You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.

You may follow the instructions below when contacting the in-game customer service:

Your conversation should be like this.

[odd prairie]

I am try to do from 6 days in-game customer service but there is I can't satisfy I can't find the proper solution now hacker have access to login in my pubg account and they disturbing me login again and again so please unlink py all link now I have access by email and the hacker have access by Google play link kindly tell me what I do.

[onyx plover]

I am really sorry to hear that but , its a just solution to solved your problem.

[odd prairie]

The in-game customer service in not helping me I am not solve this problem

[full night]

My id 575802624 as reached Level 30 in metro Royal but still I can't get Armed Survivor set and berserker.

What to do?

[sick shale]

@full night Your highest earnings must be 15m

[onyx plover]

have to wait will be answered immediately

[sick shale]

@full night 15m* so you need to earn around 260k of metro cash

[full night]

@sick shale
Thanks I understand know

[distant lagoon]

Pubgm is banning people because of a bug and not giving peoples rank back. I smell a lawsuit a brewing.

[night cloak]

How can I change the password from a social media that does not belong to me someone entered my account and added an email link I specified in the ticket but nothing very helpful These support

What else can I do that person keeps coming into my account is the second ticket I make and nothing

[storm willow]

Try in this format @night cloak

[night cloak]

I do same

[storm willow]

Retry, only ingame customer support can help you

[night cloak]

They do a shit 0 help I gave all the evidence that it's my account and that

They do nothing

[halcyon vale]

I can't login to my account

[distant sphinx]

hello
my account hacked in 2019 and now i recovery and i found is band Until 2029
Could I to recovery

[polar marsh]

@distant sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[halcyon vale]

@polar marsh ok what I can do for I open my account I delete the game and I download it back and still can't login

[urban widget]

did u link any social media to your account ?

[halcyon vale]

Yes and someone he was need to pay my account so I add his Twitter but I have Link with my email anyway

I hope they can help me

[lime juniper]

Is it possible to provide a future video recording of when you get killed by the cheater, your rating points after the match, the suspension confirmation message and the rating points after this message?

[stray mesa]

He's got one problem, he's not going to get into my pub, he's going to get in, and he's not going to get in, I thought I was up to the Internet, but it's not, Mosele help

[fleet charm]

any help ??

[opal trout]

Hello everyone, my account has been hacked and I cannot access it. I need help in unlinking Facebook because I can log in from the email , please any help or someone can talk to hem

[onyx dagger]

What do you mean, @stray mesa? Please state your issue more briefly.

That might be because there are less players playing that mode in the choosen server, @fleet charm.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @opal trout.

[brisk plume]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk plume. Remember to read through #faq before asking questions in the support channels.

[brisk plume]

I report any hacker, it does not work !!!!

[nimble aspen]

@polar marsh @onyx cairn
I want help please

[onyx cairn]

Please contact the customer service in-game for further assistance.

[onyx dagger]

You may wait patiently, @brisk plume.

[night cloak]

Hi, My account was stolen and with it my linked social network data was changed for 3 days I have not been able to enter my account and I do not know what else to do, please I need a response soon

[night monolith]

Why doesn't any team show me a player with him ?

[night cloak]

This Is my account

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[inner wharf]

I recently changed my server from asia to north america
by mistake

I need ur help by changing back to asia@storm flume

My id 61252446490@onyx cairn

[ebon talon]

Help me pls

[inner wharf]

Pls reply me soon

[onyx cairn]

You have to wait for 60 days to change it again.

@ebon talon What's your issue?

[ebon talon]

i need to find this symbol

[onyx cairn]

Google it

[ebon talon]

Help

I can't find him there

[inner wharf]

I cant wait for 60 days any other way pls help me@onyx cairn

[onyx cairn]

There is no other way.

[inner wharf]

Any mail id where i can contact pubg mobile corporation

@onyx cairn

[onyx cairn]

The email address can be found in #735483472432594994 and should be used for general inquiries only.

[heavy vortex]

@ebon talon try searching leaderboard in game.. you can copy from there.. someone might have it

[ebon talon]

thanks, helped out

[night cloak]

I need help I need to know how they can help me solve my account theft problem and with them the change of personal information with which I had linked to the game@Machete 2.0

[inner wharf]

I contact with the in game customer service but they didnt respond@onyx cairn @storm flume

[onyx cairn]

Already answered.

[inner wharf]

I cant wait sir@onyx cairn

I need it urgent

[onyx cairn]

Play with friends from your old server, this is your only option for now.

[inner wharf]

@onyx cairn Sir can i call u

[onyx cairn]

No.

[inner wharf]

@onyx cairn ok. Sorry

And thanks i will check out by playing with my asia severs friends

👍

[ebon talon]

help find her please, I need her id ((

[onyx dagger]

You will need to wait for 60 Days in order to change the servers, @inner wharf. Please do not repeat yourself here as you have been already answered about this above.

[onyx cairn]

Ask in #pubg-mobile, @ebon talon. This channel is for game-related issues.

Don't chat here.

[onyx dagger]

Feel free to ask that in #pubg-mobile, @heavy vortex.

[inner wharf]

@onyx dagger Ok sir sorry

[onyx dagger]

No worries, @inner wharf. 🤗

[sick shale]

@smoky jolt Screenshot?

[smoky jolt]

I'll send you a screenshot of what bro

[sick shale]

Of the engine

[smoky jolt]

gameloop was left open in the back while using this program

[sick shale]

@smoky jolt What's this? Why are you using it

@smoky jolt Ok please don't mention that again in the server.

[nimble aspen]

Please I can not open my account someone he was need to see my account so I make him connect his Twitter and than I was open and can't open it anymore

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nimble aspen.

[nimble aspen]

@storm flume I already did and there nothing

Please I want anyone help me

[sick shale]

Only customer service can help you with thiss issue, state it properly and be patient

[nimble aspen]

@sick shale how can I contact with them I already send and no answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @nimble aspen.

[mortal apex]

U have to wait for their response,im sure they will help you!

[nimble aspen]

@mortal apex okay thank you

[mortal apex]

Your welcome!

[quick cobalt]

Hi guys

I just got banned 10 years no reason I haven't use any third-party apps or any hack

[polar marsh]

@quick cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, someone linked their google play to my account and then i wasnt active on my account for 7 days and that guy unlinked my Facebook and i cant get back in account, is there any way to get it back

[dawn pond]

@night cloak nope

[night cloak]

@dawn pond really? Not even through customer service?

[dawn pond]

u lost it bro

[mortal apex]

@night cloak Hello! U will have to contact the Customer Service in-game and also the Customer Service of your social media’s account that u have connected.

This is how your conversation is going to be,by following this session.

[night cloak]

@mortal apex the problem is i cant even login anyomore because he already linked his google play and i wast able to play for a week and he unlinked my Facebook

[grand iron]

5172601325 thes id hack radar

[mortal apex]

@night cloak That means u aren’t able to access to any social media in question.. I’m sorry to hear it. What u could do is contact the Customer Service and the one of your social media. This is the only way.

[night cloak]

@mortal apex so you are saying i should contact Facebook customer service?

[grand iron]

Hack radar id: 5172601325

[mortal apex]

Exactly. Hope they gonna help u!

[grand iron]

Impot

[mortal apex]

@grand iron Hello,u can report via this link. http://cheater-report.pubgm.cc/

[grand iron]

Ok

[fleet charm]

some bs bu okey

[night cloak]

Hello

[ivory mauve]

hello pubg can report player teaming uo with cheater in solo games

i have vedio prouve

[night cloak]

try in-game report method @ivory mauve

that's the way.

[storm gust]

When does ranked Arena come out @polar marsh

[lofty lynx]

Can I get some help about emulator?

For streaming rooms?

[digital leaf]

I can't use my beta version invitation code as it is coming up already in use.
global ID: 5213101640
Device: iPhone 11 Pro Max
Wifi and Cellular
Australia

[storm flume]

You can now access #emulator-chat and #emulator-support, @lofty lynx. Revert this at any time by sending .emulator in #481204134859505684.

[next pagoda]

He is hacking I have video

[storm flume]

Hello, @next pagoda!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

No information

[night cloak]

Can you link both email and phone number on to your account or just one of those

[sick shale]

One

[broken breach]

The game kicked me to a new region. I play NA and the game auto changed me to EU. How come I can't play NA when thats what I started the season on. I accidently joined some friends that were playing EU and it switched me to that region when I didn't want to.

[onyx plover]

You can change the game server from the game’s basic settings. You can only change it once every 60 days. Choose it wisely.

[broken breach]

@onyx plover I see this. But I have to wait. The game changed my region on its own. I didn't do it. But when the game changed my region it counted as that. My fear is now I won't hit ace this season or be able to rank this comming season because of something I didn't due or can control.

[swift sluice]

How long will the metro royale mode last?

[digital leaf]

I think with the next update, it will be gone. There is huge update coming up.

[serene herald]

Does anyone know how I can currently see my career results? I just started playing again after awhile

[mortal apex]

Go on your profile,on the left. Then top on the right side,click on where there is Wins,Top 10,K/D Ratio. U will have all your Data and then your Career Results.

[serene herald]

@mortal apex thanks just found it

[ember wave]

Next update metro royale is gone?

[rocky patio]

Merhaba

Yardımcı olacak yetkili var mı

Help me please ..

[night cloak]

Hello

It says server currently under maintenance in pubg movile korean version

[blazing saddle]

Sorry, only support related to the Global English version of PUBGM is provided here, @night cloak

Kindly use English, @nova oasis

[onyx plover]

Please do not use languages other than English, You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[blazing saddle]

Maybe go to the MENA server, then.

[peak otter]

Questions why does it take long to start a match in FFP

[onyx plover]

cuz it's not enough player on FFP.

[sturdy kraken]

I didn’t violate any rules

[onyx plover]

Your account get banned?

[sturdy kraken]

Yah

[onyx plover]

Okay wait

[sturdy kraken]

Can’t any reson

I’m not hacking game i didn’t violate any rules I playing since season 4 to

• [ ] Hello sir my in game id/6450230284 has been banned for 10 years for no reason i have not played with hackers or used any 3rd party apps im playing from season 6 and in each season my kd is less then 1.82. since season 5 i have collected my precious items and legendary gun skins. But 17/12/2020 i switched from mobile But then when i logged in my pubg mobile acc. Linked from my Facebook it showed “ your account Has been banned unlocks after 10 years i didn't do any hacking or anything which will violate any game rules. I have spent 3k UC in the game. Im a legit player please help me unban my account Id-6450230284. I’ve been using that account for about 1 year. Also I’ve purchased so many weapons from that account. It would be a great help you let me use that account again as it’s that account that I have unlocked so many things.

[polar marsh]

@sturdy kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy grotto]

What has happened with crew challenge?

[jade barn]

i accidentally clicked on supply crate and some of uc is gone !! but i still have 7 ag left !! i want my uc back please

[night cloak]

i think supply crate needs AG to open not UC right?

[jade barn]

if there's not enough ag they'll use uc.

[night cloak]

You clicked it So how can Pubg give it back

[true adder]

Hello my account got hacked by someone what i do can costomers support help me i talk to costomer support in game with new account but ita keep end chat and its not help please i need help

[night cloak]

only customer service can help you with account related issues

[true adder]

Where i find that please help me

[night cloak]

in game

[true adder]

Can i explain my situation here so u tell me exactly what i do? @night cloak

[night cloak]

do you have access to your account

[shadow venture]

Thanks you all mod and administrator for figure out my problem solve ... finally my current region back....

[true adder]

@night cloak i make my account with Facebook but i think he changed the password

[night cloak]

can you open the game and play

[true adder]

Yes but not with my account

I couldn't connect to my account

[night cloak]

try contacting customer service
And change the password of all your linked account

[true adder]

Ok in customer service they asked me to add the email for my account but i didnt make it with account i make my Facebook with number

What i do?

[night cloak]

you can change password by clicking Forgot password option and Change password of your Facebook and you can access your account then link your email to it

[brave aspen]

Why Mods ignored my message, it is not like in #discord though.

[thorn apex]

have you tried asking your friend, for if it is a bug you can repair the game or try reinstalling it

[brave aspen]

I never heard of that bug before so I wanted to make sure before doing anything @thorn apex.

[true adder]

@night cloak ok il try to do thanks

[acoustic fog]

The Facebook account linked to The Pubg Mobile game has been hacked

Can anyone help me to unlink Facebook?

[thorn apex]

contact in-game customer service

[night cloak]

When you contact Customer service try to send message like this

@acoustic fog contact customer service and your conversation should be like in the image above

[true adder]

@night cloak omg thank you for help 🙏

[polar marsh]

@rapid blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic fog]

@night cloak We've been contacted, but there's 60 days to respond.

[night cloak]

yeah it takes upto 60 days

[acoustic fog]

@night cloak The hacker is constantly entering the account.

[night cloak]

but it will get unlinked within 60 days sometimes it will only take 10 days sometimes 40 it is upto Customer care

[acoustic fog]

@night cloak thank you 🙏🏽

[true adder]

@night cloak its ask me for accoumt

I Get it back my Facebook account by Confirm with my number

I linked the Facebook account with email and send the emails to the customer support

And its says conversion end

What now?

Google ?

[clear spindle]

Just provide your mail ID. 🤷

[true adder]

What?

@clear spindle where i can find this pls if u can help tell me

[plucky notch]

Wow. How old are you @true adder

[true adder]

17

[plucky notch]

Go to gmail

And get your Gmail

[true adder]

My game account is linked with Facebook

[clear spindle]

Don't you have a gmail account??

[plucky notch]

Put your Gmail still

[true adder]

I made Facebook with number

[plucky notch]

Phone or number@true adder

[true adder]

I linked the Facebook with email

[plucky notch]

What you need help with tho@true adder

[clear spindle]

Just send your mail ID.

[plucky notch]

Is it log in problem?@true adder

[true adder]

And send the email to customers support then it say conversion end

[plucky notch]

@true adder what is the real problem your facing

[true adder]

@plucky notch someone hacked my account i think he unlink it from my Facebook

[plucky notch]

Uhhh

If he does that . That means your doom

[true adder]

Cuse when i enter game with Facebook its lead me to make new account

[plucky notch]

If he does that you can't get your account back

[true adder]

@plucky notch ididnt give my account to anyone

[plucky notch]

I k. But the thing is. When someone unlink your account. You can t get it back

[true adder]

I dont know him i join him in the game with new account i didnt realize the voice

I dont know

I just pay about 600 dollars on the account

[plucky notch]

Hold on

[true adder]

I play from Season 2

@plucky notch yes

[plucky notch]

I tried to get in contact with a mod but he is not responding

But am telling you if someone unlink your account you can't get it back. Only if

You have a backup information

[true adder]

Like what

What backup information

[plucky notch]

Like your phone number

[true adder]

I have it

[plucky notch]

When you get on pubg try to get to the log in information put your phone number as the first one. Your password as the second one

[vagrant onyx]

@true adder make sure of your linked method

[plucky notch]

If it doesn't work and if You don't have a different backup information. Your account might be hack

[vagrant onyx]

double check
if you log in with other facebook on other game on same device does its will lead you to make new acc on pubg mobile @true adder

[plucky notch]

Yea he said he don't have a different backup information

[true adder]

My account is really hacked im here texting the admins here to help me

[vagrant onyx]

@plucky notch he could try to log
on other device to check

[true adder]

@vagrant onyx yes

[plucky notch]

Yea your right

[vagrant onyx]

Not on the same device
cause sometime facebook save your log in

[plucky notch]

@true adder try what he said

[true adder]

@vagrant onyx i did check it on 2 devices

Its keep making new account

[plucky notch]

When someone unlink your account that is bad

[vagrant onyx]

@true adder was your acc hacked ?
someone maybe or you did unlink

[true adder]

I invited the guy who hacked my account to team he join me

I didnt realize his voice

[vagrant onyx]

@true adder ask him to give back the acc or say you will report him

[true adder]

And i see him playing all the time

[celest shadow]

Have you contacted Facebook, @true adder?

[true adder]

@vagrant onyx He's a vandal. He wont Care

@celest shadow yes i got the Facebook account back but i think he unlinked the account

[vagrant onyx]

@true adder try to contact social media they should be or might ask a way to prove the original owner of the account

Oh you got it back

[celest shadow]

Do you still have access to your PUBG MOBILE account?

[vagrant onyx]

👍🏼

[true adder]

@celest shadow nope

@vagrant onyx il try

[vagrant onyx]

@celest shadow he all ready said he got his facebook back
but the guy maybe unlink his log in method and add his

[celest shadow]

Other than Facebook linked, do you have another social media account linked to your PUBG MOBILE account?

[true adder]

It was only Facebook @celest shadow

[eager rapids]

I need help!

[celest shadow]

Do you have your e-mail linked, @true adder?

[vagrant onyx]

@eager rapids what is it ?

[celest shadow]

Possible if the unauthorised user linked his own social media account to the account.

[eager rapids]

I got my account hacked

I can log in from Facebook but the hacker has his acc linked to PUBG and Apple ID too💔

[true adder]

@celest shadow i made Facebook with phone number

[plucky notch]

The thing is when. You unlink you can't sign in back with you account because the hacker unlink the email

[celest shadow]

Please contact the in-game customer service again with the following instructions, @true adder. Remember to not share your account details with third-parties.

[true adder]

I did

[celest shadow]

You may need to change a few answers according to your circumstances.

[true adder]

After link my Facebook with email and send the email to the customer support its said conversion end

[celest shadow]

Can you share us a screenshot of the conversation?

[celest shadow]

Please follow the instructions above as well, @eager rapids.

[celest shadow]

You have sent this before, I would like the one you have now, where the customer service representative ended the conversation.

[half plover]

@celest shadow CAn i unlink my mobile number and email connected in account ???

[true adder]

Il take a screen shot wait a sec@celest shadow

[celest shadow]

You cannot unlink your e-mail or phone number, @half plover. You may be able to in the future.

[eager rapids]

Piston sir I did the conversation and everything can I show a video as proof or picture?

[celest shadow]

Sure take your time, @true adder.

[celest shadow]

Go ahead.

[true adder]

@celest shadow should i send it on the private chat?

[celest shadow]

Please send it here.

Make sure it does not contain sensitive information.

[true adder]

My emails wont hack also?

[raw pasture]

When will pubg unban in india

[celest shadow]

Okay, I saw it, @true adder. Deleted your screenshot since it contained your email.

[vagrant onyx]

Ask in pubg mobile india server

[celest shadow]

Can you try contacting the customer service again following the instructions I have provided you, @true adder?

[storm flume]

Please refer to this channel's pinned messages for further information, @raw pasture:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[true adder]

@celest shadow ok

@celest shadow look

Can u help @celest shadow?

I didnt sleep since last day trying to get my account back i need help please

[celest shadow]

Are you sure you are not able to log into your PUBG MOBILE account, @true adder? Please try again, because it cannot be possibly unlinked within a few days, it requires 7 days to unlink a social media account.

[true adder]

Yes im sure i tryed many times to inter game with my account and try it on 2 devices also linked the account

[celest shadow]

What happens when you try to log into your PUBG MOBILE account via Facebook?

[true adder]

No thing happened its keeps making new account

@celest shadow make new account

[celest shadow]

Are you sure that it's the correct Facebook account?

[true adder]

Yes

[celest shadow]

If I understand this correctly, your account was hacked yesterday right?

[true adder]

Nope

Since 3days

[celest shadow]

That is still not enough time for the unauthorised person to manually unlink your Facebook. Please make sure that you are using the right account to log into your PUBG MOBILE.

[true adder]

First i didnt know he hacked my account Until my friend told me that im online in the game

After some hours i couldn't inter the account

@celest shadow bro i Swear i did check

I have one Facebook account

[torn lintel]

Hesabımı Global versiyon yapmak için neye ihtiyacım var. Vietnam sürümünde benim için çözüm yolu şimdi pls pls

[storm flume]

Please do not use languages other than English, @torn lintel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Okay, understood. I will have to remind you that you need to contact the customer service to proceed with your account recovery procedure, @true adder.

Because your account is not linked to two social media accounts, this may be difficult. However, since you mentioned that you have made purchases on the account, please make sure to be ready with some screenshots of your transactions when the customer service requires it.

For now, please contact them again, in the game, and let them know your issue. Make sure to answer the FAQ bot correctly so that it can redirect you to the proper customer service representative.

[tropic osprey]

When will be the update coming

[storm flume]

We currently do not have a specific release date for the upcoming update, @tropic osprey. Once we do, we will publish further information in #news.

[true adder]

@celest shadow can i ask somthing

Since the account was stolen and linked to another email, is there a possibility that it'll be returned to me? @celest shadow

[celest shadow]

If you provide the customer service with the necessary and accurate information to your account, you may be able to recover it, @true adder. You must prove that you own the account.

[true adder]

@celest shadow ok il keep contacting the customer support and il send u if i need any help

[nimble aspen]

I have this problem and I send screen shot and the all what they ask me on the conversation with the service and till now they didn't answer back !!
When they will answer back or fix the problem

[celest shadow]

Do not hesitate to come back and ask us questions, we are here to help you, @true adder.

Can you share us a screenshot of your conversation with the customer service, @nimble aspen?

[true adder]

@celest shadow thank you for your kindness

[nimble aspen]

And from yesterday they didn't answer back
And I don't know what I do

[celest shadow]

Since you have already sent the customer service with the necessary details that they require from you, we recommend you to be patient and wait for their response, @nimble aspen. If they do not respond to you within a reasonable time span, please send them a message as a kind reminder. For now, please wait patiently.

[eager rapids]

Piston

[nimble aspen]

@celest shadow ok thank you alot

[eager rapids]

Can I send the video in private because it has my personal emails

[celest shadow]

Sure, you can.

Thank you for understanding and your patience, @nimble aspen.

[stone zenith]

Your account has logged in with newer version and can not log in to the older version. Please update to newer version. I am having this bug since the this morning

[celest shadow]

Please contact the customer service in this regard, @stone zenith. You can do this by locating the Help button on the top right of the login page, and start a conversation with the customer service for further assistance.

[night cloak]

need help

[celest shadow]

Hello, @night cloak. How can we help you?

[night cloak]

I got banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone zenith]

I did contact with the customer service but it was pointless

So I am asking for some idea. There might be someone who have faced the same problem

[night cloak]

when i had that problem i reinstalled the game but i dont know if it works for everyone

[stone zenith]

I did the same thing but it is not working

[night cloak]

then please contact customer service no other way

[stone zenith]

Thank you for yor advice

[dark pollen]

Is there any Way to unlock the 90 fps Option without breaking any Rules 🙄 im pretty sure my Device would be okay..

[clear spindle]

No.

[left portal]

My graphics setting anti-aliasing not showing in my account

[dark pollen]

🙄🙄

[clear spindle]

Could you share a screenshot of your graphics settings?

[clear spindle]

You can find it under the Style.

If not try doing a routine repair.

[fading harness]

Hello my friends pubg and Facebook account get hacked. Is there anyway to get the pubg account back?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fading harness.

[fading harness]

Contacted but no help at all and the hacker open that account and play normal everyday.

[clear spindle]

Please contact the in-game customer service for account related issues. We cannot help you with that in here.

[digital leaf]

I can't use my beta version invitation code as it is coming up already in use.
global ID: 5213101640
Device: iPhone 11 Pro Max
Wifi and Cellular
Australia

[clear spindle]

@onyx cairn ^^

[fading harness]

Is there a way to protect your account from hacker????

[digital leaf]

Can someone assist with that at all?

[fading harness]

They just hacked Facebook and remove and link theirs instead.

[onyx cairn]

@clear spindle can you give him the .beta pls?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @digital leaf:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[clear spindle]

@fading harness contact In-game customer service.

[digital leaf]

I already have that and the problem and test server on global account, when i use my code it comes as code has been used already. I am beta tester already/

[brave aspen]

My friends send me BP daily when they click collect all but I'm not receiving it, I sent the same message but Bots Mods ignored me

@clear spindle Help Plox Sir

[night cloak]

You were answered by Grudge right

[brave aspen]

He said ask ur frnds if they actually send and read my msg they send bp daily @night cloak

But i don't receive

[night cloak]

#old

[brave aspen]

He didn't gave me a solution

[brave aspen]

Sending it there will resolve it fr ?
If Yes we might not be facing lag bugs glitches by now

[onyx cairn]

You can get direct help as beta tester, please fill out the form for more information, @digital leaf
||And no, you're not in the closed servers||

[spark grail]

Accidentally changed my servers from North America to Europe, and now I have high ping and a different rank. Any way I can get it changed now instead of waiting 60 days

[storm flume]

Hello, @brave aspen!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

you have to wait till the cooldown end 🥲

[brave aspen]

I can't send screenshot of not receiving BP smh because I'm not receiving it

[night cloak]

@clear spindle can we send Google Drive link to customer service

[onyx dagger]

Well, are you talking about sending 50 BP via in-game mail, @brave aspen?

Google Drive link for what, @night cloak?

[night cloak]

Image and video proof

[digital leaf]

Alright, filled up the form and submitted as well. I guess they will resolve the issue as I have been a beta tester for quite some time and this is the first time this has happened.

Also, would you able to confirm or assist with this. This happened when I deleted the old app to downloaded updated beta version of app and it asked for the code again. Do we update the beta version at all or do we delete it and reinstall it. Can you please assist?

[onyx dagger]

For images/Screenshots, you may upload them to Imgur, and then share the link to them, @night cloak.

[night cloak]

video? can we upload in Drive and send link

[left portal]

My layout 2 is not working properly

[brave aspen]

Yes

[onyx dagger]

When you receive 50 BP from your friends, you claim it and then send the same 50 BP back to them, @brave aspen. 🤷‍♂️

Rock's here, @night cloak.

Region/Country, @left portal?

[left portal]

@onyx dagger India

[clear spindle]

It's better to upload videos in YouTube and images in Imgur, @night cloak.

[night cloak]

Thank you

[brave aspen]

Yes but I send BP to my friends daily but they don't receive it and they can't send back as well

[storm flume]

Please refer to this channel's pinned messages for further information, @left portal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Kindly report the issue in #old, @brave aspen.

[nimble aspen]

@stone zenith I have the same as you

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nimble aspen.

[nimble aspen]

@storm flume I did and I wait the answer from yesterday and they didn't write me back

[night cloak]

please read subpoint 5.4 in #faq

[brave aspen]

Why Pubg is skamming me

[onyx dagger]

You're reporting a issue there.

[brave aspen]

They'll do nothing if they care about what's in #old there might be no bugs lag or glitch @onyx dagger

[onyx dagger]

The Tencent staff team members go through that channel regularly.

[brave aspen]

That doesn't means issue is solved

[nimble aspen]

[weak sleet]

I’m having trouble playing pubg when I’m ina middle of a much pubg automatically closes on my iPhone 6 anyone know a fix

[nimble aspen]

Guys do you know when the service will answer me back !!

[onyx dagger]

It will be, soon™️, @brave aspen.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @nimble aspen.

Please refer to subpoint 4.7 in #faq for further information, @weak sleet.

[brave aspen]

Pubg skamming me

Even for BP Now

[onyx dagger]

#old.

[mellow perch]

Hello
My Id doesn't login now
I was connected with twitter
Now when I login with Twitter it asks me to make a new account from start.
How do I recover my old id
I have my id number

[onyx dagger]

Make sure that you logged in with the correct twitter account, @mellow perch.

[mellow perch]

@onyx dagger I am. Idk what's going it's pubg m Kr version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mellow perch.

[onyx dagger]

Please do not share your sensitive information like your phone number here, @uneven shoal. You may try again later.

[uneven shoal]

@onyx dagger I don't care.. i just need help

[onyx dagger]

You may try again later.

[uneven shoal]

When i try to change region.. it tells me to add phone number... And when i do that . It says "PARAMETER ERROR" for last 2 month...same problem.. i need help

[onyx dagger]

May I know your region/country, @uneven shoal?

[night cloak]

I lost all my items in metro mode I thought you can’t lose items right now . My aug and my m24.

My AUG had thermal scope ;-;

[onyx dagger]

Did you exit the match?

[night cloak]

Please help

Yes I left my own teammate trolled me he killed me

[onyx dagger]

Now that's the reason. 🤷‍♂️

[night cloak]

I got mad I raged and I left

;-;

Pleaseee help

[onyx dagger]

If you didn't leave, you would've got atleast SOMETHING.

[night cloak]

I didn’t know

[onyx dagger]

Sadly, we cannot help with that.

[night cloak]

;-; can at least ban the troll

Please

[onyx dagger]

Kindly report him in-game.

[night cloak]

He made me lose my items only fair he get punish

;-;; 😭

[onyx dagger]

Kindly report him in-game.

[uneven shoal]

@onyx dagger my region is Bangladesh

[night cloak]

Okay

[uneven shoal]

@onyx dagger my region now is Bangladesh... I was in Saudi Arabia.... But its been way more than 60 days.. i still can't change... It says PARAMETER error

[storm flume]

Please do not use languages other than English, @uneven shoal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Will get back to you.

[uneven shoal]

@onyx dagger ok..but when ?? Pls tag me... Then i can follow you... Or text will go away...

[onyx dagger]

Soon™️.

[night cloak]

When will pubg India will release?

If pubg in India will release our account will safely transfer?

For pubg India

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India, . If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

Hey I am playing pubg now also

XD LOL

[onyx dagger]

PUBG MOBILE in India.

[night cloak]

Yes

[onyx dagger]

You may refer to the message above.

[night cloak]

VPN is safe for pubg

[onyx cairn]

No, the usage of VPN services to enter the game is not recommended.

[night cloak]

Then I can play pubg kr

@onyx dagger how can i see if someone has linked their phone number to my account

[onyx dagger]

If you see that any of the phone number is linked to your game account, and it wasn't linked by you, you can conclude that someone has access to your Game account, @night cloak.

[night cloak]

But i have already linked my email, and i dont know if someone has linked their phone number aswell

[onyx dagger]

Does it show the option to link your Phone number?

[night cloak]

I can see only that it says email linked

[onyx dagger]

The Phone Number link option might not be available for your region.

[night cloak]

Maybe, i am from Austria

[storm flume]

Use of unauthorized third-party software or methods, @lavish crypt, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@onyx dagger this is what it shows

[onyx dagger]

Will get back to you, @night cloak.

[night cloak]

Ok, thanks.

[onyx dagger]

Linking phone number is not available in EEA, @night cloak.

[paper zenith]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @paper zenith. Remember to read through #faq before asking questions in the support channels.

[willow vigil]

soo ummm i just got banned for no reason

[polar marsh]

@willow vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silk hamlet]

i got a 1 day ban for no reason it says i violate the user agreement???

[polar marsh]

@silk hamlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid comet]

Playing india bonus challenge with vpn connected will give ban?

What?

[night cloak]

The game is banned in india

hi

using VPN may lead to ban

pubg please help meee

[night cloak]

state your issue please

someone hacked my account

[vivid comet]

No bro @night cloak its available in Other contries so if we play while vpn is connected will we get banned?

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[faint vector]

hello

[night cloak]

contact customer service in game

[faint vector]

can you halp me

[night cloak]

yes

Whi can help me

state your issue please

[faint vector]

i have same problem in server

medel este

[night cloak]

I accidentally switched to another server and now j cant switch back help me

someone hacked my account anyone can help me

It says 59d

[night cloak]

you have to wait 59 days

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Ayyyyooo

[faint vector]

i cant wahite 59 d

[night cloak]

Now i aint playin pubg for 59days

no other ways

[faint vector]

plese halp me

[night cloak]

google i help will you help me pleaseeeeeeee

[night cloak]

@night cloak

[faint vector]

plesse halp me im ranking in europ

[night cloak]

customer service is not doing anything i am confuse

you have to wait 60 days

@night cloak do like this

ask him to Change password of his account and enable 2 factor auth

thanks google you are soo sweat

google my account linked with two accounts with twitter and facebook and hacker it

Change password of both acccount

Google can u make the cool down on the europe server go faster

and hacker hacked my twitter and facebook account too

[night cloak]

no i cant

Aaaaa this is bs

Now i need to go back to free fire

@night cloak change password of both account

google hacker already changed its pasword ( i think i lost my account )

[faint vector]

give me solution to thrproblem

[storm willow]

All account related issues are handled by customer support ingame @night cloak

[night cloak]

you will be ranked in your selected server

if you dont mind sir i need more help pleaseeee

@storm willow can u help me

[night cloak]

you can clock forgot password and change password of your social media

[storm willow]

@night cloak already answered

@night cloak you may try reaching to ingame customer support. Feel free to send feedback in #old

[night cloak]

my last question can i ban my hacked account through report?

[faint vector]

plese

halp me

chang my server

[onyx cairn]

Play with friends from your old server, this is your only option for now. @faint vector

[faint vector]

but im simulator player

[night cloak]

you mean emulator?

[faint vector]

yes

[night cloak]

use #emulator-support
to access emulator support type
.emulator in #481204134859505684

[long trellis]

What's this?

I need help quick

[night cloak]

contact customer service

[long trellis]

But how sir

I can't login my account back

[faint vector]

google know what the meaning of please

please halp me chang my server

[night cloak]

you have been answered multiple times

[night cloak]

without loging in you can contact customer service

[mellow star]

Hoq to un link from fb account? Or can i change my fb account?

#How

[storm willow]

What’s your other linked account? @mellow star

[mellow star]

Fb account both

[storm willow]

Screenshot please? @mellow star in game settings where it shows link

[prime plover]

my friends server randomly switched to eu from Na and when he gains points playing it goes towards eu points for some reason and he didn’t switch servers

[storm willow]

You need to have 2 social media account linked - only then you can unlink Either one @mellow star

Nothing we can do @prime plover they may try contacting ingame customer support. Mean while post in #old with charID region and device and explain the issue

[mellow star]

Yeah, im linked my Twitter and fb accounts, im trying to change my fb account

[storm willow]

@mellow star Login Via twitter and then unlink Facebook, double check which account is getting unlinked

[mellow star]

What suld i do to unlink fb account? When i login Twitter account

[ebon hatch]

Give pubg India discord link

[night cloak]

You can find it in #chat

[storm willow]

Go to ingame settings and click unlink @mellow star

[mellow star]

Thanks a lot bruh, it works like a charm.
Because browsers doesnt help me with it

[storm willow]

You’re welcome

[left matrix]

My fame level on metro royale ain’t increasing even if I finish a match

Is there a daily limit for fame levels?

[vast tide]

Can I remove fb account?

[night cloak]

yes

[left matrix]

Where’s the metro royale players?

[modern totem]

hello guys pubg now support 120 Fps ?

[onyx dagger]

What do you mean, @left matrix?

[left matrix]

When I play metro royale my fame level doesn’t increase

[onyx dagger]

90, only for selected devices, @modern totem.

[modern totem]

but i see some ppl play 120 FPS is this normal 😄

[nimble aspen]

Guys I have wait from yesterday for service answer me and they didn't reply till now how many say I have to wait they answer

[night cloak]

Please refer to subpoint 5.4 in #faq

[left matrix]

Any metro royale players have the answer to my question?

[old garnet]

where is pmco support channel

[onyx cairn]

Will be opened once the registration has started, @old garnet.

[old garnet]

@onyx cairn when the other information will come about pmco ?

[onyx cairn]

Written above.

[lone niche]

my account was scammed how to get it back

[left matrix]

You can’t.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lone niche.