I need help please
#questions
sterile mural
night cloak
I need help please
We are unable to provide assistance if you do not ask a question or state a problem, @sterile mural . Remember to read through #faq before asking questions in the support channels.
sterile mural
Hello Pubg Mobile
I accedintly tapped on North America server and now the server is changed by mistake, my ping is very high at North America Server, i can't keep playing thisway
I live in France so I should play at Europe Server
please help me to change the Server to Europe, I can't wait for 60 days.
And Thank you in advance.
night cloak
@sterile mural you were answered by Frank 
night cloak
Hello Pubg Mobile
I accedintly tapped on North America server and now the serve...
You need to contact through the in game customer service bro
Not here
sterile mural
But I didn’t get to solve the problem. I’m playing from Season 2 on a European server, and yesterday I changed it by mistake.
night cloak
Yes you need to contact customer service through game and explain them
please read messages from here @sterile mural
@sterile mural i accidentally changed to Europe I'm surpose to be on NA
sterile mural
I am not here for sarcasm, I want a solution@night cloak
night cloak
I am not here for sarcasm, I want a solution<@456226577798135808>
please read the above messages
🗿i tell them the problem everyday but nobody fixed
Sarcasm🗿 bruh what
@sterile mural you have to wait 60 days
@night cloak @sterile mural please move to discussion channel
🗿
sterile mural
Well, the points you collected, and in this game it still makes sense. I want to contact a questioner please
onyx dagger
You may change the servers after 60 Days, @sterile mural.
ancient otter
do you have pubg mobile authorization? pls help me
onyx dagger
What do you mean, @ancient otter? Kindly state your issue more briefly.
ancient otter
My friend account was stolen but I can't come because she can't download Discord
sterile mural
You are only professional in speaking. Your service is not good
ancient otter
I came instead
night cloak
I came instead
please tell your friend to contact customer service
your convesation should be like this
onyx dagger
It is understandable. You should've been careful when changing the server settings, @sterile mural.
I suggest you to Upgrade your Device then.
sterile mural
Thank you and thank you for the failed update
onyx dagger
Your Device, @night cloak?
Feel free to share your Feedbacks in #old, @sterile mural.
sterile mural
Ok
bleak sequoia
Henlo
onyx dagger
Kindly state your issue.
bleak sequoia
My friend acc has been hacked
onyx dagger
Does he have access to his game account?
bleak sequoia
How to recover
He said another person logeed into it
And he cant log in bcoz of that
onyx dagger
Please tell him to contact Customer Service in-game as only they can help him with Account related issues.
vagrant forum
If you are certain that it's not an issue of your device then please record a video clip (handcam preferably) of the issue and report it in #old.
manic kayak
Hello I have problem with the resolution
bleak sequoia
Please tell him to contact Customer Service in-game as only they can help him wi...
Thanks for ur help
onyx dagger
28 Days, @vagrant tulip.
You're very welcome, @bleak sequoia!
Kindly state your issue more briefly, @manic kayak.
You're very welcome, @vagrant tulip! 🤗
manic kayak
onyx dagger
Reinstalling the game should fix it.
onyx dagger
For the first time, it is 14 Days, @vagrant tulip. And then it accumulates.
celest shadow
Users will be automatically muted for sending a message in #questions that contains the word "ban". Such mutes are manually reviewed by the moderators and this is a measure against the large number of users who (join the server and) ask questions related to account suspensions in the support channels. Innocent members are sometimes affected, in which case they are normally unmuted within a couple of minutes.
vocal burrow
am i able to make a report here? and be compensated?
I was doing the Deadeye title achievement
manic kayak
Hello I have problem with the resolution
Can someone help me?
vocal burrow
The achievement requires me to kill 3 players with headshot without missing a shot, which I did
and the mission did not register, is there anything I can do
@vagrant tulip I can only hit them once? I thought it was as long as the final shot that kills them is a head shot
sick shale
@hallow stream English please
heavy vortex
Make sure 100% headshot.. 100% accuracy and don't use the gun after 3 kills. other requirements you already know
vocal burrow
alright got it, thank you @heavy vortex
am I allowed to shoot them more than once? As long as the final shot is a headshot
heavy vortex
all shots must be headshot.A sniper will help better
manic kayak
Hello I have problem with the resolution
someone?
halcyon sundial
Helllo bro I need Help
light rune
premium create tomorrow open or not?
clear spindle
You can check the time in game.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @halcyon sundial. Remember to read through #faq before asking questions in the support channels.
clear spindle
Kindly state your issue more briefly, <@262964733206855680>.
@manic kayak ^^
regal hamlet
Why is the metro royale.. Mode bugged me and my friends and almost everyone is leaving.. People aren't dropping anything literally nothing other than the stuffs in the bag .. It's been 3 days and no fix or answer from your side.... Also if we don't get lucky spawn to rush rad... It's basically useless to kill people
storm flumeBOT
Hello, @regal hamlet!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
tame creek
I have been muted to use in game chat features for 24 hours. Does anyone know why that could happen ? (I don't really use them but today I tried to open mic to chat with a friend and a pop up came on saying I was muted for braking the rules or something like that)
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @tame creek.
manic kayak
<@!262964733206855680> ^^
look top left
pubg mobile is out of the screen
the same with the commands
i know they can be changed but it's not comfortable
sharp storm
My account has been hacked
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @sharp storm.
clear spindle
Try reinstalling, @manic kayak and have you used any gfx tools??
sharp storm
Please contact the customer service via the in-game settings for further assista...
They did not provide enough support to solve the problem
manic kayak
Try reinstalling, <@262964733206855680> and have you used any gfx tools??
i tried three times but nothing and i dont use any gfx tools or similar
jade field
I need help about my server issue.!
sharp storm
My account in the game is linked to Facebook, and my Facebook has been hacked. I cannot enter the game
scenic spindle
Why Pubg Mobile banning legit accounts? Me & my friend got banned twice within 15 days period
polar marshBOT
@scenic spindle:
tame creek
What's the approximate waiting time for the in-game customer support?
night cloak
What's the approximate waiting time for the in-game customer support?
2~3 days
tame creek
Thanks
prime stirrup
I need help with my login problems
I kept saying login failed i tried every methods and it wont even send me a verification code it say please wait for this action and what not
gaunt bolt
Any admins, I have a question for PMCO MENA. If a player from UAE registers for pmco MENA will he be counted because now there’s a new region for UAE
onyx cairn
At least 3 players from main team have to come from the same region to register their team for this region. @gaunt bolt
gaunt bolt
At least 3 players from main team have to come from the same region to register ...
Is uae still included in the MENA region? Because it has it’s on region now
proven scaffold
@clear spindle can you explain this offer?
onyx cairn
The regions are not announced yet, you can follow the official esports channels, pinned in #community-news.
On another note:
I kindly ask you to be patient as the new registration period for PMCO Spring Split 2021, starting in January, will answer all upcoming questions.
@gaunt bolt
thorny wyvern
quartz oriole
My account has been hacked
5398857528
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @quartz oriole @thorny wyvern.
fluid python
My account has been hacked since April 2020 and Customer services never helped me get my stuff back, dont waste your time 😦
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @brisk anchor.
halcyon sundial
Hello sir I need Help
onyx cairn
What's the issue?
undone coral
Hello, Forgive me please, I beg you, I randomly opened 10 classic boxes, I honestly tell you, I am an adult, this has never happened to me and will not happen again in the past, I promise you this, then I will be more attentive. It all happened like this - I wanted to open a classic box for a coupon, but I pressed past the button and opened 10 boxes, as a result, 1080 US was debited, I did not want this (I honestly tell you, I wanted to open only one box for a coupon, please please take all the rewards received from these 10 boxes, but please return my 1080 US, Please help me in advance I Thank you, THANK YOU VERY MUCH FOR EVERYTHING, FOR A GREAT GAME !!! AND HAPPY NEW YEAR YOU.
Hello, I'm sorry, please, I ask you very much, I accidentally opened 10 classic boxes, I tell you honestly, I am a grown man, with me never happened and will not happen again in the past, I promise you this, then I will be more attentive. It all happened so - I wanted to open a classic coupon box, but pressed the button and opened 10 boxes, in the end I wrote off 1080 US, I did not want this (I tell you honestly, I wanted to open only one box on couponPlease please take away all the rewards received from these 10 boxes, but please return my 1080 US, Please help me. In advance I thank you, THANK YOU THANK YOU FOR ALL, FOR GREAT GAME!!! AND WITH THE COMING NEW YEAR YOU. PLEASE HELP ME
onyx cairn
You may contact the customer service in-game, but be advised, that spent UC can't be refunded, @undone coral.
halcyon sundial
Sir My Account was hacked @onyx cairn Recently and i recovered it so now if doesn't log out he can't get out of my Account so Can Your team Just Log Everybody Out And I have Disabled Fb And Fb Is Also Hacked But Fb Is Deleted The account has been deleted of Fb Now He can also recover fb Becus Its 7 days Left What can your team do If you unlick my account of Fb Urgently And Logout Of everybody from everybody phone
undone coral
You may contact the customer service in-game, but be advised, that spent UC can'...
I wrote to them, but they're silent
onyx cairn
You need to contact the customer service in-game as we cannot assist with account related issues in here. @halcyon sundial
halcyon sundial
@onyx cairn Sir Customer Care Is A Bot Man He can't help me out
undone coral
You may contact the customer service in-game, but be advised, that spent UC can'...
I wrote to them, but they're silent
onyx cairn
Check #faq 2.7 and 2.8.
The customer service is not a bot, it's an automated message system, that guides you to the solutions if you give correct and detailed answers. Once it needs an employee to take actions it'll connect you with one of them.
undone coral
Check <#638363268565565461> 2.7 and 2.8.
The customer service is not a bot, it's...
Where is? In the game
onyx cairn
Yes, in settings via the ^ button from main screen or from login screen.
quaint path
Dear,
PUBG Team.
I accidentally switched to a European server, and I want to go back to an Asian server because I don't feel comfortable playing on a European server and have high pings. please help so that I will be given the opportunity to change to the Asian server, and I will not repeat the error again. Thank you.
Best Regards,
Hariyanto Oknes
night cloak
Dear,
PUBG Team.
I accidentally switched to a European server, and I want to g...
You have to wait the time showing
turbid stratus
Hello, I need help, my account has been hacked from an access, I can still enter but someone has another access, I cannot unlink the access since it tells me that I should wait longer, I want to see if you can help me to unlink the access that I don't I have
quaint path
You have to wait the time showing
PUBG support can't help me?
night cloak
<@756880767837274213> can you explain this offer?
It means when you purchase these packs, you can get xtra uc upto 6000
night cloak
PUBG support can't help me?
No
onyx dagger
You may change the servers after 60 Days, @quaint path.
night cloak
Hello, I need help, my account has been hacked from an access, I can still enter...
Contact in-game customer service, only they can help you with this
turbid stratus
Can you paas me the contact
quaint path
Oh my god,
i feel uncomfortable playing if my ping is high. many people will leave this game
night cloak
Can you paas me the contact
Its under the settings in-game
quaint path
Contact in-game customer service, only they can help you with this
I try to contact but not respon from CS in-game.😭
languid dawn
Purchasing UC issue please i need support here
turbid stratus
Hello, I need help, my account has been hacked from an access, I can still enter but someone has another access, I cannot unlink the access since it tells me that I should wait longer, I want to see if you can help me to unlink the access that I don't I have
night cloak
Purchasing UC issue please i need support here
What’s the problem ?
night cloak
Hello, I need help, my account has been hacked from an access, I can still enter...
Contact in-game customer support, only they can help you
languid dawn
5267657818
I redeemed 13750 UC from midasbuy
After that the UC disappeared from thr account and become 0 UC !
night cloak
5267657818
I redeemed 13750 UC from midasbuy
After that the UC disappeared fro...
May be there is a deduction on your account, contact in-game customer support
onyx plover
Hello, I need help, my account has been hacked from an access, I can still enter...
Contact with customer service in game setting in end setting left side.
languid dawn
what do you mean by deduction on the account ??
quaint swan
Hello. My account has been banned from different phones because of the reason to log into the game. This ban system called forbidden swap item should be corrected as soon as possible and my account with ID 517843924 needs to be opened.
polar marshBOT
@quaint swan:
night cloak
what do you mean by deduction on the account ??
Contact in-game customer support, they will better assist you with this problem
languid dawn
Ok thanks bro ❤️
quaint path
Please refer to subpoint `5.4` in <#638363268565565461> for further information,...
After i try to contact in-game costumer support, they don't provide a solution about Change server!
night cloak
After i try to contact in-game costumer support, they don't provide a solution a...
Dm
onyx plover
After i try to contact in-game costumer support, they don't provide a solution a...
You should be awaiting 60 days to cooldown.
surreal turtle
Hello
surreal turtle
I'm not able to link my facebook to my pubg account?
It says contact game developer with some #198739 something code
onyx plover
I'm not able to link my facebook to my pubg account?
Contact in-game customer support, they will better assist you with this problem.
night cloak
@surreal turtle are you from india ?
surreal turtle
Yes
quaint path
You should be awaiting 60 days to cooldown.
I can't play high Ping games for 60 days. I feel uncomfortable
onyx plover
I can't play high Ping games for 60 days. I feel uncomfortable
Dude its just one solution in moment , should be awaiting.
Don’t send image here here its just for supporting.
quaint path
Dude its just one solution in moment , should be awaiting.
I think this is a broken game. makes players uncomfortable.
onyx plover
Its not allowed I think :/
onyx cairn
Players should use official ways only to not lose their accounts through suspicious software or methods. Please avoid offering such options, @night cloak.
median venture
Hi, how much time does it take to get response from bug feedback ? I’ve sent them the bug I have and all the details .
onyx plover
Players should use official ways only to not lose their accounts through suspici...
True
onyx plover
Hi, how much time does it take to get response from bug feedback ? I’ve sent the...
Awaiting should be soon got answer.
onyx cairn
Do it in here, not in dms.
onyx plover
Do it in here, not in dms.
That’s true
onyx cairn
Indian players should read the pinned messages in this channel, @surreal turtle.
surreal turtle
@onyx cairn I can create new account with my facebook
But can't link it to my main I'd💩
onyx plover
But can't link it to my main I'd💩
Contact in-game customer support, they will better assist you with this problem.
onyx cairn
I cannot assist players from India, sorry.
onyx plover
I cannot assist players from India, sorry.
Sorry that I answered him.
onyx plover
<@266270472767930389> what about unlink email
Its your solution Contact in-game customer support, they will better assist you to solved your problem.
agile lark
I recently returned to the game and haven’t spent any money on this game but saw the deal for $0.99 and $4.99 that said that it can go up to 1.2k and 6k, does this mean that if I purchase the $1, the lowest I can get is 60 uc and highest being 1.2k? Please explain
vestal spade
Hi 🙋🏻♂️, I don’t know if this should be here, but I just like to ask when will the Rage Gear mode or will it ever be back?
Me and my friend made a lot of friends and memories in there, we’d play till 6am in the morning, and it really lets us escape from classic and other mode.
I really hope that it’ll be back or can anyone tell us something about dates or something.
Thank you 💯, I really appreciate if anyone can keep us updated on it.
agile lark
So can someone please explain it to me?
sick shale
I don't have information about this event.
agile lark
Oh
vestal spade
You can write your suggestions and feedbacks in <#654220590462402560>
Thanks @sick shale. Btw, ATLA fans here too. 🥳🥳
blissful magnet
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @blissful magnet. Remember to read through #faq before asking questions in the support channels.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @blissful magnet:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
rugged atlas
Hi can anyone tell me that how can I unlink or change my number from pubg I've linked that mistakenly...
@sick shale Hi can u tell me that how can I unlink or change my number from pubg I've linked that mistakenly...
humble oak
Why you guys remove 90fps on ipad 8? I know ipad 8 only have 60hz screen but 90fps is very important i feel useless after buying ipad 8
sick shale
This login method is still in beta and unlinking it isn't possible at this moment, @rugged atlas you may contact customer service for further assistance
runic musk
Yo guys at the beginning when we play Metro Royale, in case you got killed in field you may lose your armors and maybe sometimes your weapon now it's not! Is it a new update??
thorn halo
Hi
Someone hacked me account of Facebook and the hacker contact with google play I have all information about my account and proof
Please help me
celest shadow
Yo guys at the beginning when we play Metro Royale, in case you got killed in fi...
Not to my knowledge, but please do provide your feedback in regards to Metro Royale in #old. Thank you.
celest shadow
Hi
Someone hacked me account of Facebook and the hacker contact with google play...
Hello, m93. You will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media account in question.
You may follow the instructions below when contacting the in-game customer service:
celest shadow
User has already been suspended from the server, @night cloak. Please use #discord next time.
night cloak
Oh okay
@celest shadow you can ban his id immediately too if you guys are able to find it lol
celest shadow
Very blurry video, unable to identify the username, @night cloak.
celest shadow
Not a worry, thank you for your concern.
night cloak
Np
dull basin
Can you tell me why you told me to check pubgm support @night cloak
night cloak
@dull basin because something was posted in #media and i asked the chat if anybody else saw it
night cloak
And this is it
dull basin
Oh
celest shadow
Please move a discussion channel folks: #chat or #pubg-mobile.
night cloak
The kid already blocked me before i could even ask something lol
I wanted to act like i wanted the hack to get the video/evidence/his name/id to get him banned lol
long kettle
Sending BP no longer increases synergy? Is that a glitch or whats the point 🙄
clever adder
How to fix this ?
naive wagon
What’s going on with metro mode? Hacker are gone but no one drops armor or anything? People also exploit glitches and stuff.... this mode is getting to be not fun? Is there any news on when any fixes are coming?
night cloak
@clever adder playing at hd lol
long kettle
Pretty sure the popup that used to show about synergy gain when sending BP no longer shows at least, not so sure about the synergy gain though itself though..
mortal apex
@clever adder because u are playing at HDR and also extreme,how much brightness do u have?
night cloak
<@!452748082883461120> because u are playing at HDR and also extreme,how much b...
When i play on hdr extreme high brightness with colorful i dont have that issue so i dont think thats the problem
mortal apex
@night cloak I'll try later.. But anyways yes, could be.
night cloak
@mortal apex best solution is to play at hd
sullen cedar
<@&639889499718942720> , I accidentally changed my server to Europe, I would like to change it back to North America, however there is a time lock, could you help me change it back?
velvet hazel
Pls plz 😭 i request pls change some thing in this area
swift sluice
Are we going to start dropping our gear on death in Metro again?
charred adder
Pls plz 😭 i request pls change some thing in this area
Whats wrong bout it
mortal apex
i want to report on cheater
U can report here ---> http://cheater-report.pubgm.cc/
frail aspen
Hola
sudden coral
wild hare
Hello, my account has been hacked on the email path. Ask technical support to unlink the account via an email address
mortal apex
Anyone have issues with shots not registering?
If u are encountering any issues in-game,here ---> #old with this format: ▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @wild hare. Remember to read through #faq before asking questions in the support channels.
wild hare
I spoke to technical support but no response. My account is very expensive
scarlet kraken
Yo guys at the beginning when we play Metro Royale, in case you got killed in fi...
ye the new update prevents u from dropping loots cuz there are too many exploits available.
sick shale
@wild hare Only customer service can help you with this issue, please state it properly and be patient
wild hare
@sick shale Yes, but I spent a lot of money on my account, I am afraid that fraud will not be carried out in the account
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @wild hare.
Please refer to subpoint 5.4 in #faq for further information, @wild hare.
wild hare
@sick shale I wrote to the company saying 60 days
sick shale
Then you have to wait, we can't deal with account related issues
sick shale
Follow the response from customer service
wild hare
I spoke to customer service but no response
chrome swallow
Hello, my account has been hacked on the email path. Ask technical support to un...
Sen them you oldest receipts
primal furnace
what is the best method to report hack !
storm flumeBOT
Hello, @primal furnace!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
rugged basalt
mistake change server
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @rugged basalt.
rugged basalt
Please contact the customer service via the in-game settings for further assista...
it didnt help
olive dove
it didnt help
You have to wait for the cool down period.
rugged basalt
the update is more trash
olive dove
the update is more trash
Make sure that you post your opinion in #old .
quiet oar
hello
can i give some suggestions
pls ban players who grenaded their teamates
not just merit
@onyx dagger
rugged basalt
Make sure that you post your opinion in <#654220590462402560> .
ok
rugged basalt
there i post it
fathom ember
@quiet oar did you die in metro to teammate or classic?
quiet oar
<@743389090866659408> did you die in metro to teammate or classic?
i died in classic
fathom ember
Oh
quiet oar
my teamate killled me with grenade PUBG dont even reduce his merit
storm flumeBOT
Please avoid going off-topic, . You may have unrelated conversations in #chat.
fathom ember
I know if it happens in metro you don’t lose merit
quiet oar
I know if it happens in metro you don’t lose merit
ik
meager osprey
I was just typing to my friend then this happens. Can you tell me WHICH EXACT rule I violated and how?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @meager osprey.
jaunty rain
Can somebody tell me why in metro royal you are not loosing your equip anymore?
quiet oar
Can somebody tell me why in metro royal you are not loosing your equip anymore?
idk ask pubgm i am pissed right now
jaunty rain
This is what i just did. I Believe this is the appropriate place to do that
quiet oar
u will never understand my pain
got banned for no reason 1 year i dont even use hacks or cheats and they ban me and dont even reduce player merit even grenaded me
olive dove
Can somebody tell me why in metro royal you are not loosing your equip anymore?
Many players were complaining about losing their loadout when they get eliminated. 
storm flumeBOT
Please avoid going off-topic, @quiet oar. You may have unrelated conversations in #chat.
long patio
@storm flume I change my server by mistake
night cloak
<@168274283414421504> I change my server by mistake
you have to wait 60 days
long patio
@night cloak
To explain my problem to you, I was looking for customized rooms in Europe. In view of the small number of rooms available in Europe I looked in the Middle East if there were more. But the game didn't warn me that this would change the server where I play (no confirmation message. No message informing me that the server could change via the room menu !!).
So I take the liberty to contact you in order to know if it was possible to put me back on the Europe server and this without waiting for the imposed 60 days delay.
I can't play in the Middle East because of a bad connection. Thank you for your help, it is very important to me.
night cloak
<@456226577798135808>
To explain my problem to you, I was looking for customize...
there is no other way You have to wait till cooldown end
spring lintel
What's new premium create
slate gorge
Can you return me to the Asia server, I accidentally switched to the North American server, causing lag when playing I want to move to the Asia server to play smoothly
Please return me to the Asia server
night cloak
Can you return me to the Asia server, I accidentally switched to the North Ameri...
you have to wait 60 days
faint blade
Does pubgm support Controller compatibility
night cloak
Pliss help me back to Asia server again
unfortunately there is no way to get back you have to wait 60 days
slate gorge
😭😭😭
faint blade
Does pubgm support Controller compatibility
slate gorge
Is there any trick to getting back on the Asian server?
night cloak
Is there any trick to getting back on the Asian server?
unfortunately no
slate gorge
Ok
Can you ban this account 5269320885 He always says harshly while playing please tire him for 7 days
night cloak
Can you ban this account 5269320885 He always says harshly while playing please ...
you can report it in game if there is a reason
slate gorge
Ok
celest shadow
<@456226577798135808>
To explain my problem to you, I was looking for customize...
Hello, Bee. Please report your issue in #old and include your numeric user identification.
long patio
@celest shadow Thanks you so much for your help
latent epoch
hello, my account was blocked even though I didn't use anything! please review the ban!
polar marshBOT
@latent epoch:
tawny prawn
@polar marsh
I accidently changed my server in pubg mobile when i logout from my account and i tried to create a guest player when i returned back to my account the server was switched automatically from Europe to North America .
Please help me to return in Europe server.
I can't rank anymore in Europe, i stopped playing 10 days. and i can't found any solution to go back to Europe , i lost many points. please help.
Id : 5989291230
Country : Morocco
Connection: Wi-Fi
Server: North America
Device : huawei y9/gameloop.
ig name: SMxTxaX
lilac path
Man ya game broken. My game freezes and lags in game so much I cant even play.
Plus the achievement called social butterfly doesnt even increase. I have 126 in game friends; but this achievement said I have 118
storm flumeBOT
Hello, @lilac path!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
grizzled zephyr
Is it possible to gain your rank back after being unbanned?
celest shadow
That is not possible, @grizzled zephyr.
grizzled zephyr
That is not possible, <@725831783928692816>.
Do you know Rolex?
He got his rank back to Ace 13* after being unbanned!
celest shadow
Rating reset is normal for a few types of suspensions.
grizzled zephyr
Is it a special privilege for some people only?
celest shadow
Not to my knowledge, no.
grizzled zephyr
I see, thanks for taking your time and answering my questions.
celest shadow
Of course, you are welcome.
compact tide
The game doest not spawn
Enemy and teamate
I lose three times
Please fix this bug
wet crane
I change my server help me
night cloak
I change my server help me
you have to wait 60 days
night cloak
The game doest not spawn
Enemy and teamate
I lose three times
Please fix this bu...
Fell free to report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
night cloak
you can edit previous message
compact tide
Ok tq
south flint
I stopped playing Pubg because of the number of hackers that are in this game. Just letting the developers and the game management know thumbsup
maiden raptor
I've never ran into one from personal experience
south flint
Ahh I don't think weather you have figured out if the opposite person is a hacker. How long have you been playing?
night cloak
Ahh I don't think weather you have figured out if the opposite person is a hacke...
please use #pubg-mobile
south flint
please use <#481199545858916393>
Nevermind.
night cloak
How do i get support for ban appeals/false ban? Got banned yesterday. Because i somehow started a metro match with extra movement speed. It got faster as the game goes on.
polar marshBOT
@night cloak:
split rapids
I have all the messages for purchase and i wait a month too fix the problem , but no one take the problem seriously , I want the Packages 🙂 , You should solve my problem or tell me the amount owed
gray shale
Wtf..How is this Possible..How one can shoot 2000 mtrs away enemy in PUBGM??
haughty cypress
dont question the god
night cloak
My country change automatically
My I'd is 5870573819
Country is India
Can anyone help me
Helo
My account is hacked and the hacker has linked his email with my account. I have already made complaint about it even though my account is banned for one day .
I immediately need your help please make quick action .
UID : 5240082205
polar marshBOT
@night cloak:
radiant turtle
yo so my account got hacked and guy the hacking it is getting in through my twitter and he changed the password and username to my twitter so there’s no way i can get him out of my account. the only way i can get into my account is through game center. i have the dude that hacked my account on discord and he said he was going to try and sell my account but he can’t bc i keep logging into it so i thought i would just try to wait him out and get my account back. but now my account just got banned for third party use plug ins and stuff
polar marshBOT
@radiant turtle:
night cloak
My test server code was not working
split rapids
Id : 5115276696
Problem : in purchase , I paid 32k uc or more to stop the ( Purchase discount ) I have all messages from card and apple store there are no reason for this , i can’t get the packages from one month or more , I need end to the problem as fast as possible please.
slate gorge
I accidentally changed the server to North America causing lag when playing I want to move to Asia again so I can play smoothly if I can't reduce it to 30 days
livid seal
Hi PUBG please fix this glitch when someone change to FPP then jump and hit u behind the door or the wall the most using this glitch, if someone kill me by this way and i report him that he using glitch will get banned ?
tidal adder
What is the reason behind ping fluctuations?
night cloak
hi
tidal adder
I have complain my internet provider they come my home twice check the internet but it was fine but still the ping fluctuate
Can someone tell me how to fix that cause it gives me trouble especially when I am taking fight and getting knock behind the cover
I have played pubg since season 2. I feel like I am bot now.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
Hello, @livid seal!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Please refer to subpoint 4.1 in #faq for further information, @split rapids.
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
onyx dagger
You may change the servers after 60 Days, @slate gorge.
onyx dagger
The Tencent staff members go through that channel regularly, @tidal adder.
tidal adder
I am damm sure there is some problem in my account
night cloak
Test server code not working
tidal adder
I reported many time 😢😢
onyx dagger
Check the code again. @night cloak
tidal adder
So disappointing
onyx dagger
Let's wait. @tidal adder
onyx dagger
Maybe, you typed the wrong code.
tidal adder
I encountered this since my last update 😢😢
onyx dagger
Understandable.
tidal adder
No I just checked whole thing before I send it
night cloak
Now it's show code is already use
night cloak
Singapore
onyx dagger
I see. @onyx cairn shall help you when he is Free, hopefully, @night cloak.
night cloak
Ok
onyx dagger
Alright then.
night cloak
How I toke to him
onyx dagger
You may wait for his Response here.
night cloak
Ok
tawny prawn
@onyx dagger
My server was switched automaticlly in pubg mobile when i logged out from my account and i tried to create a guest player when i returned back to my account the server was switched automatically from Europe to North America .
Please help me to return in Europe server.
I can't rank anymore in Europe, i stopped playing 10 days. and i can't found any solution to go back to Europe , i lost many points. please help.
Id : 5989291230
Country : Morocco
Connection: Wi-Fi
Server: North America
Device : huawei y9/gameloop.
ig name: SMxTxaX
sullen crane
Someone hacked my account and i contacted in game CS but sent them all the purchases and all what they asked for but they removed my account and i lost it i need help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @sullen crane.
sullen crane
Please contact the customer service via the in-game settings for further assista...
They didnt help and i lost access to my account
sullen crane
Also, did they reply?
I contacted them when i had access to my account and sent them everything correctly and they said will help me but they removed my account instead of removing hacker account
Now i cant access my account anymore so how can i contact them
And i spent alot of money on thr account and its from season 3
What can i do now??
frozen pollen
How to wrote complain to pubg cumstomer care whenever i try it ask me to chooose option and it make end conversation i cannot wrote them my problem ?
sturdy musk
Can anybody help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @sturdy musk. Remember to read through #faq before asking questions in the support channels.
sturdy musk
My gernade skin doesn't show on screen while playing but when hold it in my hand it shows
onyx dagger
Maybe you didnt equip the skin, @sturdy musk.
sturdy musk
I did why it shows in hand
onyx dagger
Then what's the issue?
I mean you are able to see the skin in your hand while you're playing. 🤷♂️
onyx dagger
Ohhh.
night cloak
Hello! Is there anyone who can help me since December 9th I blocked my profile. I do not use any programs or anything else to cheat
onyx dagger
Removing the grenade from your backpack and then picking it again should fix this, @sturdy musk.
sturdy musk
@onyx dagger i tried this but this didn't help
storm willow
@sullen crane all accounts related issues are handled by ingame customer support. You can create a new account and then contact customer support ingame and try recover your main account.
onyx dagger
Is your Game account banned at the moment, @night cloak?
sturdy musk
I'm facing this issue from last update
night cloak
@onyx dagger yes
polar marshBOT
@night cloak:
sullen crane
<@599230606106165276> all accounts related issues are handled by ingame customer...
Thats what i did but they dont answer because its a new account
storm willow
No other option, you can post that screenshot( customer support’s answer) in #old and explain the issue. @sullen crane
stark harness
My pubg id is hacked pls help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @stark harness.
fleet talon
Is playing pubgm on emulator allowed?
onyx dagger
Yes, @fleet talon.
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @fleet talon. Revert this at any time by sending .emulator in #481204134859505684.
fleet talon
Though I found myself not able to play as it says it is not supported in that device.
onyx dagger
Feel free to ask questions and enquiries about the emulator in #emulator-support, @fleet talon.
fleet talon
Oh right. Thx
onyx dagger
You're welcome! 🤗
robust geyser
@onyx dagger After linking with facebook (mine is already linked with Gmail), will facebook be linked with same account or a new account will be created?
wooden burrow
Playing on the new 2020 iPad Pro, when I turn mic on I loose all sounds through headset, so can’t speak unless I want to not have in game sounds is there a fix ?
storm willow
@wooden burrow did you try repairing your app?
Make sure your iOS is running on latest version
@robust geyser same account. You can login with both gmail and Facebook
cunning seal
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @cunning seal:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
quiet oar
hi can someone answer my question?
onyx dagger
Yes, @quiet oar?
wooden burrow
<@354394080794640405> did you try repairing your app?
Yeah everything is up to date and new
round matrix
Hi can i ask after ba n 7 days if you get ba n again how many days?
quiet oar
Yes, <@!743389090866659408>?
i want to give suggestions tho
wooden burrow
Even tried it with my AirPods same outcome
onyx dagger
What do you mean, @round matrix? 
Is your Game account banned at the moment?
Like? @quiet oar
quiet oar
Like? <@!743389090866659408>
is fine now
onyx dagger
quiet oar
bruh my account is already unbanned long time ago
onyx dagger
I see.
round matrix
Well it was hacked.. and then i think my the hacker used hacks to play
onyx dagger
''Is your Game account banned at the moment?'' @round matrix
round matrix
YES
polar marshBOT
@round matrix:
quiet oar
umm btw i would like to say pls fix bug errors and glitches
storm flumeBOT
Hello, @quiet oar!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
quiet oar
: o
onyx dagger
:)
silent violet
Okay so agaib
Its me marcuswashere.
I just want to know if after a 7 day ban you get banned again what is the penalty
polar marshBOT
@silent violet:
wooden burrow
Just don’t do anything ban worthy and never find out ?
clear spindle
A permanent suspension, @silent violet :)
wooden burrow
@storm willow any other suggestions on said matter ?
ionic torrent
Why my account has banned?
polar marshBOT
@ionic torrent:
hidden geyser
Hello my account was stolen and someone enters it through Facebook and I can't go through mail and I don't have access to Facebook what should I do?
Hello
covert summit
My account was stolen from me and the man is inactive from last 200 days please help me he removed my Facebook account and linked with his Gmail please help me
thick orchid
Hi my id is 5410264865
I bought Royal Pass now the problem is when I redeem rp uc it getting deducted from my account.
My uc buy was September from Playstore..and midasbuy for royal pass
Why this happening to me..
Uc is getting detucted for no reason
Totally 600uc gone for no reason..
storm dagger
sonic crow
Please English
brazen vector
Hello.. i want to ask something.. it's been 2 weeks from my last login.. and today when i start the game it says download obb asset.. what it's mean?? it's been 2hours and nothing happened..
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @thick orchid @covert summit.
clear spindle
@brazen vector Reinstall the game.
brazen vector
Ah i see oke thanks..
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @storm dagger @hidden geyser.
tiny bobcat
Yo
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tiny bobcat. Remember to read through #faq before asking questions in the support channels.
trail thorn
@clear spindle hey man. answering phone calls while pubg opened and speaking in a phone call while in pubg can cause any punishment?
clear spindle
No, it won't.
trail thorn
Is that for sure?
clear spindle
Yes.
trail thorn
Thank you rock. Have a nice day.
steel wing
13 kills in duos From rank 6500 to 6100 in #3 like is that normal?@clear spindle
I was hoping for more
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
steel wing
👀
clear spindle
Hold on, I'll let a staff know about that.
night cloak
Hello how can I report hacker
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
clear spindle
@steel wing Could you explain that?
clear spindle
Hello, <@456226577798135808>!
Should you encounter players that are cheating or...
^^
night cloak
Bro just tell me na it's skill yae hacker
Then I report
Rock47 help naa
@clear spindle
storm flumeBOT
Rock47 is AFK: AFK - 2 minutes ago
cobalt onyx
My account hacked please help me
mortal apex
@night cloak If u think that this player has been hacking,feel free to report to that link. http://cheater-report.pubgm.cc
night cloak
@mortal apex can u see video then clear my doubt it's skill yae hacking plz one time 
full drum
As they said, @night cloak. Do report cheater on https://cheater-report.pubgm.cc by yourself. We do not help you to report cheater for you.
night cloak
@full drum bro one time see it naa plz it's my request
mortal apex
@night cloak I cannot say to you if this it’s hacking or not,but if u think that it’s really cheating,just report.
full drum
Help me plesae
Please contact to Customer Service via the in-game setting.
jaunty rain
It's my strong opinion that a Metro Royale without the risk of losing anything makes no sense. You lose the purpose of the game. I suggest you decrease this risk by changing the drop algorithm. But that's not worth playing with
cobalt onyx
why nobody helps
regal hamlet
When will the metro mode back to normal?? Why aren’t people dropping their gears.. it’s basically nothing other than rushing rad if u get lucky spawn... Or else it’s total waste to wipe a squad because they won’t drop anything... If this is an update we would be informed so I guess it’s a server side error please fix it asap
full drum
It's my strong opinion that a Metro Royale without the risk of losing anything m...
Feel free to send feedback in #old.
cobalt onyx
why nobody helps
full drum
Please contact to Customer Service via the in-game setting.
@cobalt onyx.
night cloak
I haven't received new year themed events on my global pubg
cobalt onyx
hacker logged out of twitter connected to my email
I paid 2000 money to the account
but I can't find an official in front of me
mortal apex
I haven't received new year themed events on my global pubg
Where are you from?
cobalt onyx
Are you serious
nobody solves my problem
please connect me to an authorized person
night cloak
Want to make partnership here with this server. If someone can help me about that, dm 👽 pro scrims
mortal apex
@night cloak Not the right place here! Feel free to post in #matches or #tournaments ! :))
idle nexus
Can any one make me understand. how to generate invitation code of pubg mobile
night cloak
@vital sluice please help
sonic crow
Link server? @idle nexus right?
@cobalt onyx English please.
Please write in English
It is not possible to write in other languages
<@&481161015728406538> check this user
clear spindle
You can check it in game Event section, @idle nexus.
Please do not use the Moderator role mention unless it's an emergency, @sonic crow Next time will be a mute.
main moth
whats the new test server beta thing? can i play with people using the regular if i do it?
clear spindle
Refer this, @main moth: #news message
You'll be matched with beta tester.
drifting crag
Friend has been banned on iOS I know it’s been happening a lot is there anything he can do to appeal this bug?
polar marshBOT
@drifting crag:
vapid wasp
Any want can help me
Dear pubg
I make a mistake over the changing server . I changed to another server can
help me change back to asain thank you .
And one more thing my help and support also. When I press it the game will
be pop out. .
My acc number is .5730109751..
Please help me as soon as possible to fix it thank you
polar marshBOT
@full ruin:
thin halo
@vapid wasp Wait 60 days.
vapid wasp
@thin halo confirm must wait for 6o day
But my help and support also can't use . When I press it the app will pop out
night cloak
Help
left fern
he has hacked my account and taken I can not log into my account
main moth
im trying to share my controls from pubgm to the beta server but its saying the control failed, any advice?
wooden burrow
So I got the brand new 2020 iPad Pro, using it for PUBG mobile, the sound is very bugged and not optimised. E.g. when I un mute it prompts the game sounds to come from the device not the headset however when the mic is muted I get all sounds through headset but am not Able to speak, I have tried this with brand new AirPods and I get the same result, the device is fully updated and I have clicked repair 2 times still same outcome, just wondering if there is a fix or if anyone else same problem ? Thank you edit; everything is up to date, game device everything.
shell kindle
When will bonus challenge come in us region pls do tell i m need of 14 UC TO BUY RP
When will bonus challenge come in us region pls do tell i m need of 14 UC TO BUY RP
sturdy pasture
So I got the brand new 2020 iPad Pro, using it for PUBG mobile, the sound is ver...
Agreed
vapid wasp
Dear pubg
I make a mistake over the changing server . I changed to another server can
help me change back to asain thank you .
And one more thing my help and support also. When I press it the game will
be pop out. .
My acc number is .5730109751..
Please help me as soon as possible to fix it thank you
wooden burrow
Dear pubg
I make a mistake over the changing server . I changed to another serv...
Someone already answered you, you have to wait 60 days, mistake or not to change back region/server
wooden burrow
Agreed
Has no one provided you also with a fix ? it’s pretty annoying not being able to speak to my friends during game without loosing all game sounds
main moth
how do i fix this problem : "failed to retrieve layout share data pubg"
worthy plaza
Pubg pls when i want to log in it say loading after that it do nothing,pls fix it soon
shadow venture
Please help can't change reigon with sms verification code
main moth
failed to retrieve layout share data pubg
how do i fix this problem^? also on the beta i cant log into my old account at all
night cloak
My Account Pubg Mobile Link With Facebook Got Hack
Server Asia
Nick : PD DrysRama
ID : 5273330472
Level : 66
Only Link with Facebook Only
somebody Pleasehelp me ?? 😰 From Tomorrow my account got hack
queen loom
У меня взломали ак я кучу денег влонатил!!и поддержка даже не помогает мне!!что это за безобразие
night cloak
Where are you from?
India
storm flumeBOT
Please do not use languages other than English, @queen loom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
storm willow
@night cloak please contact ingame customer support
queen loom
my account got hacked and support doesn't even help! i spent a lot of money in my account, what is this chaos? support should be worried about their players!!!
clear spindle
We cannot help you with account related issues in Discord, Please contact the in game customer service.
queen loom
support in the game does not answer me and does not help
storm willow
So I got the brand new 2020 iPad Pro, using it for PUBG mobile, the sound is ver...
Wait for @night cloak she might have a solution.
spring abyss
night cloak
support in the game does not answer me and does not help
Try this way
queen loom
this can help?
night cloak
this can help?
yes
queen loom
Oky
onyx cairn
Now it's show code is already use
Hey, sorry for the late reply, were you able to solve your problem?
night cloak
Hello!My account got hacked by a hacker and he played the last season of the game and now my account was banned. Please help me
I don't use my taste service code but it's show code is already used
onyx cairn
Let's check if a cute moderator is online.
@celest shadow, would you be so nice and give him the beta command to join the test, please?
celest shadow
Hello!My account got hacked by a hacker and he played the last season of the gam...
Hello, there! We're very sorry to hear that happened. Unfortunately, we cannot help with account related issues here on Discord, and you will need to select the File Claim option to appeal to the suspension.
Additionally, you will need to contact the customer service in the game for further assistance in this regard, and the customer service of your social media and/or e-mail account in question.
Note: To access the customer service via the login menu, locate the Help button on the top right of your screen and start a conversation with the customer service.
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
night cloak
Good afternoon, help me get back to the server my son accidentally put another server please!
night cloak
Good afternoon, help me get back to the server my son accidentally put another s...
you have to wait 60 days
queen loom
support, as always, wrote that she gave it to the agent, they have already written this 3 times !!!
onyx cairn
And kindly don't share your account with others, use guest login to let others play as account security is in your own responsibility.
What's your exact issue? @queen loom
night cloak
Please take me back to Europe my son accidentally turned on Asia please
steady pendant
Hello anyone can help me
onyx cairn
And kindly don't share your account with others, use guest login to let others p...
@night cloak check this message above.
night cloak
Please take me back to Europe my son accidentally turned on Asia please
unfortunately there is no other way
steady pendant
I changed my server by mistake
night cloak
I changed my server by mistake
you have to wait 60 days
steady pendant
But it was mistake i want to back at my server dude
It there no chance to give me?
night cloak
But it was mistake i want to back at my server dude
there is no way because you changed it 
proven crescent
Can you unlink a social media from pubg if the person keeps logging in to the account? From that social media coz you have to wait 7 days and it cancels every time that person logs in
night cloak
I have ranks there, I know you have a way to get me back, please help me too
onyx cairn
Contact the customer service in-game and explain them, that you want to "revoke access from a hacked account", @proven crescent
night cloak
I have ranks there, I know you have a way to get me back, please help me too
there is no other way
steady pendant
@night cloak It was just by mistake dude i am not able to play this server cz i have so high MS in Europe my server was Asia
I am from Pakistan bro
queen loom
@onyx cairn my problem is that my donation account has been hacked and my support has not been able to help me for 3 times already.
night cloak
<@456226577798135808> It was just by mistake dude i am not able to play this se...
you can contact customer service if you want but I dont think it helps
worthy plaza
Can pls help my account,i cant log in to my account
undone cove
I have a problem regarding the connection of a PUBG account.
Someone stole the account and added another link and is trying to remove my Facebook link,
and with the opening of the account he opens the account from the link that he added and changed the flag and the account was blocked due to the opening at the same time and
he requested to remove my Facebook link Please look into the problem before agreeing to cancel the link to my account.
Any question regarding verification of the account will be lost from me. Please write to me on
+0201010644101
+0201282878533
sqera85@gmail.com, Facebook or mobile
I will provide you with any evidence you request from account :
My name is in the game:๛ŠĂQR๛ツ
First name in the game before I change it:ute
ID number:5295503103
Game entry date:18-12-2018 firest Completion
Season four.4
Date of first purchase:S8 ?/7/2019 Approximately
Last purchase date:17/12/2020 (10pm) from vodafone eg.le 80+20
Thank you and appreciated your cooperation.
night cloak
I've been playing this game for so many years please take me back to Europe please
steady pendant
@night cloak they are apologizing too🥲
sick shale
@steady pendant @night cloak There is no way to change the server before the cooldown time ends, be careful and read the notices before confirming any change in-game.
Stop repeating same questions please.
storm willow
I have a problem regarding the connection of a PUBG account.
Someone stole the ...
Please contact customer support ingame. Only they can help you
queen loom
@onyx cairn my problem is that my donation account has been hacked and my support has not been able to help me for 3 times already.
night cloak
I didn't change it took to play my son is small, now how to play I have a large ping to play at all it is not possible ping is very large
onyx cairn
Contact the customer service in-game. As we cannot assist with account related issues here, @queen loom.
sick shale
It's your responsibility, @night cloak.
onyx cairn
And kindly don't share your account with others, use guest login to let others p...
@night cloak ^
queen loom
@onyx cairn this is the end (((and what should I do if they don't help?
night cloak
This is how you treat your clients, I don’t mind playing and throwing money into the game so I can’t play ping 450-1000 how to play?
onyx cairn
Wait for 60 days and play with friends, who have your main server, meanwhile. @queen loom
We in here are players like you, we cannot assist with such things. You may contact the customer service in-game for further information, @night cloak.
queen loom
@onyx cairn scammers will be able to untie everything within 7 days, after 60 days the account will be completely of them
night cloak
In the game, you can somehow communicate with a specialist, and not with a bot, or where can you write to help?
onyx cairn
Those are 2 different things. You may move to a discussion channel for now as you have been answered multiple times.
night cloak
when will the beta come to the public...
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.
night cloak
K.
clear spindle
@south flint You may provide the assistance in here.
onyx cairn
After the test period has ended. If it helps you further, @night cloak.
south flint
<@!666484994427846658> You may provide the assistance in here.
Ok. My assistance is one on one. 👍
clear spindle
strange
night cloak
In the game, you can somehow communicate with a specialist, and not with a bot, or where can you write to help?
onyx cairn
The customer service is not a bot, it's an automated message system, that guides you to the solutions if you give correct and detailed answers. Once it needs an employee to take actions it'll connect you with one of them.
clear spindle
You have been answered regarding this. Please refrain from repeating.
gilded estuary
hello i wrote pubg mobile from discor in europe server because my ping reached 1000 in pubg mobile they directed me here
onyx cairn
What's your region, in-game server, device and internet connection? @gilded estuary
heavy vortex
Customer Service 
@night cloak
proven crescent
Contact the customer service in-game and explain them, that you want to "revoke ...
Can’t the other person cancel that request?
onyx cairn
That's why you need to contact the customer service.
gilded estuary
I'm connecting from turkey casper S38 device is super internet network online
proven crescent
That's why you need to contact the customer service.
Yeah but they can just log in and cancel that request to customer support that is in game can’t they?
onyx cairn
Please check #faq 4.5 @gilded estuary
You can suggest them to switch to email conversations if you have doubts about it. @proven crescent
gilded estuary
sorry for making you busy
proven crescent
You can suggest them to switch to email conversations if you have doubts about i...
How do I do that exactly? As you know the customer service is automated messages and you gotta say specific things and select specific options for that to happen which I don’t know
storm willow
@proven crescent you can contact customer support even from login screen.
onyx cairn
No worries, @gilded estuary. Hopefully you will be able to fix your issue. Have a nice day ahead!
night cloak
anyone got time to fix my issue
proven crescent
<@308386592186433537> you can contact customer support even from login screen.
So it doesn’t have to be from the account that is getting hacked?
storm willow
You have to request for revoke access and provide the details the ingame customer support asks
onyx cairn
What's your issue? @night cloak
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @undone cove.
gilded estuary
No worries, <@616181205179826186>. Hopefully you will be able to fix your issue....
I love pubg mobile this way, they are always with me
Bu
storm willow
You might have to follow similar steps while contacting them @proven crescent
night cloak
What's your issue? <@456226577798135808>
lot of lag and pubg keeps getting server did not respond when i have 100mbps internet with no bandwidth shortage
storm willow
Region ?@night cloak
night cloak
asia
storm willow
Which Country? @night cloak
gilded estuary
Well, do you see what I get when you get the tips
night cloak
india
storm willow
#questions message @night cloak
night cloak
i played one gun game and after that i got server did not respond did something happen while i was gone
storm willow
Did you read the message from above link ? @night cloak
night cloak
yea
storm willow
Then you already have the answer.
night cloak
im asking why they cant answer or help indian pubg players did something happen like a cyber war or something
gilded estuary
breaker well why are you sending youtubers uc, can you send me 1000 uc? ID 5483207952
storm willow
The game is banned in your country by the government. We cannot assist in anyway
night cloak
can i swear here
storm willow
No @night cloak
night cloak
im angry i played at season 1 and i logged in now
storm willow
@gilded estuary do not ask for ingame items. Please read #735483472432594994
night cloak
Can someone help me?
storm willow
@night cloak we cannot do anything.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
night cloak
i know
gilded estuary
I'm so sorry sorry don't forgive
night cloak
My level on metro Royal is stuck!! Idk why. Its stuck at level 10. I'm trying to reach lvl 30. Been grinding past two days at least 15 hours spent. Killed players/bots for xp. Completed missions. Successfully evacuated!! But my lvl won't increase no matter what. CAN SOMEONE HELP PLS!
gilded estuary
many why pubg mobile is more onde in the korean or china version
celest shadow
Can you send a screenshot, @night cloak?
celest shadow
many why pubg mobile is more onde in the korean or china version
What do you mean?
celest shadow
May I know why you are unable to access your account, @worthy plaza?
brisk anchor
Hey guys.... why am i getting this message whyyyy i tried to contact the customer service but it didn't help me..... plsss guys im getting this message UC HAS BEEN DEDUCTED ... and I'm not even purchasing anything even if i do i purchase thro Midasbuy
night cloak
@celest shadow
brisk anchor
Can someone help meee
night cloak
My lvl stuck at 10 - 901 xp. No matter what. It can't increase :(
brisk anchor
@celest shadow
onyx dagger
Did they reply to you, @brisk anchor?
worthy plaza
I was gonna play pubg and i was at the login page and i login it says loading after that it do nothing
brisk anchor
Nooo
celest shadow
Can you try playing a few Metro Royale matches tomorrow and check if your experience points increases, @night cloak?
onyx dagger
You may wait patiently for their reply then.
brisk anchor
They didn't @onyx dagger
celest shadow
Try reinstalling your game, @worthy plaza.
celest shadow
Hey guys.... why am i getting this message whyyyy i tried to contact the custome...
Can you share us a screenshot of the in-game mail?
night cloak
@celest shadow I tried that. But it's the same can't level up.
brisk anchor
Ok
worthy plaza
I already reinstall 2 times but still cant login to my account
brisk anchor
I keep getting this message??
night cloak
@Piston 😭😭😭 help mehhhhh
brisk anchor
Here is it @celest shadow
onyx dagger
Please be patient.
celest shadow
Please let me know tomorrow if your experience points or level increases after you played a match or two, @night cloak. If it didn't, please mention me here.
Can you provide us with a screen recording of when you log into your game, @worthy plaza?
celest shadow
I keep getting this message??
Please contact the in-game customer service for further assistance, as suggested by the in-game mail as well.
night cloak
@celest shadow OK... But I did that today n yesterday tho. It didn't work past two day so I waited n tried next day , still same.
brisk anchor
What do i need to right or choose my problem?? @celest shadow
I already went there but didnt know what to do?? @celest shadow
celest shadow
If that is the case, then you may report it as a bug in #old, @night cloak. Not sure what it could possibly be, but please remember that the Metro Royale game mode is in beta and you may encounter a number of bugs. We hope you understand.
night cloak
@celest shadow sad :( noone can help me I knew it. But thx anyway
celest shadow
Please explain to the customer service of your issue and the in-game mail you received, @brisk anchor.
brisk anchor
@celest shadow I always purchase my Uc thro Midasbuy I never went to any another shop of something
celest shadow
Please contact the customer service of the website you purchased the UC from, @brisk anchor.
brisk anchor
Ok
celest shadow
<@149350774554624000> sad :( noone can help me I knew it. But thx anyway
I wish I could help you further in this regard, but with the lack of information about the issue, my assistance is frankly quite limited.
Are you able to log in with another Internet connection (Wi-Fi or Cellular), @worthy plaza?
night cloak
@celest shadow mm okay. Thx alot!! btw you look cute xd. Have a nice day. It be nice if u accept my friend request tho... UwU cya
worthy plaza
I use cellular but still can't login
I use to login to pubg with twitter
Pls help cause for no reason it happened like that
night cloak
I received a skin while i was in lobby
I didn't clicked on anything it arrived while i accidentally click on "buy UC page" but i didn't bought anything
Help please change the server my son accidentally installed another server and now I can not play help
balmy heath
Good day. My account was blocked by mistake, I didn't use anything third-party, forgive me to revise my ban. I have been playing since season 2, I always helped to ban cheaters, I take part in your events to block dishonest players, and then the ban came. Review my lock, thanks in advance. my id is 5150711235
polar marshBOT
@balmy heath:
fading scroll
When will pub g unban in India 🇮🇳
cobalt onyx
My account hacked please help me
storm flumeBOT
Please refer to this channel's pinned messages for further information, @fading scroll:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Please contact the customer service via the in-game settings for further assistance, @cobalt onyx.
gritty wasp
I got disconnected in a game and couldnt get back in so i lost my entire lvl 6 set and improved mk14 with pink attachments in metro, wtf do i even play this game for if its just gonna disconnect me and take the stuff i fought for
storm flumeBOT
Hello, @gritty wasp!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
night cloak
My acc would be hacked you can disconnect the twitter connection immediately
@vital sluice
storm willow
@night cloak please contact ingame customer support, only they can help you.
mortal apex
@hazy jay Did u download Beta version?
hazy jay
YES
mortal apex
Just go in Event section,Test Server and then Generate Code. After that copy and paste the code in Beta.
onyx cairn
Please check your global version event section if you match all requirements to generate a code. @hazy jay
abstract saffron
Hey! A long time ago my account was banned when I had taken a break from PUBGM. I was not playing for maybe 6 months or so, and when I came back I had a ten year ban. I have never cheated, I have spent a lot of money on the game, but every time I try to appeal I get no answer. Why do so many people get banned without ever using tools, cheats or anything similar?
polar marshBOT
@abstract saffron:
tepid frost
Hey.... I got banned and this is the message what should I do I don’t use any hacks
polar marshBOT
@tepid frost:
hazy jay
@onyx cairn No, he didn't give me the password, but he says don't give up, try again
onyx cairn
This means you're not matching the afforded requirements to join the test, I'm sorry.
hazy jay
What are the requirements
velvet verge
my account is 10 years ban seven for no reason and i need your help ıd 5413909162 😦
polar marshBOT
@velvet verge:
frail aspen
Por qué tengo la cuenta bloqueada
polar marshBOT
@frail aspen:
solar ginkgo
السلام عليكم
storm flumeBOT
Please do not use languages other than English, @solar ginkgo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
solar ginkgo
@storm flume Hello, PUBG Company. There is an intruder entering my account and linking his phone number to my account
quiet temple
I don’t know why !!!
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @solar ginkgo.
quiet temple
I’m not a hacker or anything?
polar marshBOT
@quiet temple:
solar ginkgo
I called customer service and they don't answer me, they say they will respond to me after 60 days, but the hacker logs into my account continuously.@polar marsh @polar marsh
granite dune
Hello, my pubg team account has been banned for no reason, I have not used a 3rd party application in any way, I ask you to open my account. İd 5301286537
polar marshBOT
@granite dune:
olive falcon
Hii
void raft
Can I report a hacker here?
clear spindle
I called customer service and they don't answer me, they say they will respond t...
We cannot help you with account related issues, please wait for a response from the In game customer service.
storm flumeBOT
Hello, @void raft!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
We are unable to provide assistance if you do not ask a question or state a problem, @olive falcon. Remember to read through #faq before asking questions in the support channels.
solar ginkgo
@Rock47#7038 I am afraid that the intruder does some kind of hacker and then I will not have an account
clear spindle
Account responsibility is yours, we Discord staff's cannot assist you with that.
solar ginkgo
@clear spindle Who can help me please
clear spindle
In game customer service, which you've already contacted.
solar ginkgo
@clear spindle But reaching with them is very difficult
vivid dew
Who know how I can play pubg with 60 FPS on port device
clear spindle
Port device ??
vivid dew
Poor
clear spindle
<@756880767837274213> But reaching with them is very difficult
You've contacted them, please be patient. Asking in here won't speed up the process.
solar ginkgo
@clear spindle But reaching with them is very difficult
polar marshBOT
@full ruin:
dawn grotto
Hi there
I have a bad problem that made me upset
Im in new zealand and my server is North America and i was on ACE but saddenly it have changed to Europe and now my rank is platnum although im still on ACE
Its been 2 days that i have this issue pleas help me
onyx dagger
May I know how did the servers actually change, @dawn grotto?
night cloak
I'm starting to get fed up with being told that these guys are pro players ... In short, cheating is allowed for <pro> players
dawn grotto
No no im not a cheater
night cloak
onyx dagger
??
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
dawn grotto
There is no ban
onyx dagger
''May I know how did the servers actually change'', @dawn grotto?
Is it due to a Bug?
dawn grotto
I did but no awnser
onyx dagger
You're reporting a Bug there.
dawn grotto
😩
honest furnace
I was not able to change the server
Same🥺
onyx dagger
Understandable, @dawn grotto and @honest furnace.
Feel free to share your Feedbacks about this new feature in #old.
median venture
I keep getting this message??
Hey I keep getting the same message as well, report it to the #old section, maybe they will help.
clear spindle
You should try contacting the in game customer service.
tender copper
Hi what’s user agreement and why was I banned?
polar marshBOT
@tender copper:
devout glen
Tell me how to untie gmail? I think my gmail account was hacked.
I still enter the game and play, but there are fears that they will get to the game data
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @devout glen.
wooden burrow
@night cloak
covert pivot
hey guys i switch my server by mistake today i want to switch it back please help me
i tried to talk with costumer service this is the result
Id: 5268954198
@polar marsh
celest shadow
You will need to wait 60 days before you can change your servers again, @covert pivot.
robust geyser
@celest shadow How to make another account in same phone?
mild dove
Hi i have bonus challenge vouchers how to play
raw bay
I was banned for 10 years, can an official help?
polar marshBOT
@raw bay:
covert pivot
You will need to wait 60 days before you can change your servers again, <@719675...
I can’t play with the high ping😫
stiff peak
@celest shadow can you help me. 
wide mason
Hello' I never played with Hack, and this is my account for a long time, and someone stole it to the Twitter account because I linked the account to Ves, only linked it to the Twitter account and negotiated with me to pay a sum of money in order to return my account and I did not pay. ID 5373011457
sharp blade
Hello Guys, I'm an Indian and as the game is banned here I wanna try out the beta version
But whenever I go into the test server screen it shows me this
Does this means I will never get it or is there a way around this. Help is much appreciated.
storm willow
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
@sharp blade
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @wide mason.
storm willow
Try smooth and extreme frame rate @small roost
small roost
Still the same
idle fjord
Anyone help unban my account
polar marshBOT
@idle fjord:
storm willow
@small roost device ?
sharp blade
@storm willow thanks for response man
Do you know any other pubgm discord server mostly comprised Indians?
storm willow
You can search in google for Indian server or find people in #chat
stiff peak
@storm willow I got invitation for beta test. What now?
storm willow
@stiff peak ingame? Link to download or mail?
stiff peak
No, Yes Ingame
earnest crag
Ok
stiff peak
There was no link to download included
I just got an ingame mail
Now how do I get the beta version?
storm willow
Can you post screenshot?
stiff peak
storm willow
@stiff peak Check Events section
vivid dew
What is the best rigon?
sick shale
What do you mean?
stiff peak
@storm willow thanks, it is being downloaded!
Now what did it mean by first come first serve?
storm willow
@stiff peak Limited slots.. if you manage to install then test beta and send feedback ingame!
stiff peak
<@!577491473100963840> Limited slots.. if you manage to install then test beta a...
Is downloading == installing?
Or i might not be able to log in even after downloading
ember sierra
hello, can you change my server from Korea to Europe?
I have it by mistake and I'm not comfortable playing in Korea
storm willow
No not possible @ember sierra wait for 60 days
celest shadow
For your information, you will need to get a special code in the events section, @stiff peak. Follow this path: Events > Recommended > Test Server.
When logging into the beta version of PUBG MOBILE, you will need this code to access it.
night cloak
Is there a way where i can stop playing wity foreigners. Im from Canada but keep getting put with Germans, Chinese, etc. It’s annoying cause i cant use a mic without hearing nonsense
stiff peak
For your information, you will need to get a special code in the events section,...
Yeah thanks. I have already found it!
celest shadow
Great, glad to hear that. Happy testing!
ember sierra
No not possible <@440179527331610671> wait for 60 days
why isn't it so fair?
previously it was possible to write in support and support will change the server once only all other 60 days
celest shadow
Is there a way where i can stop playing wity foreigners. Im from Canada but keep...
Of course there is a way. Please ensure that your matchmaking language is set to English and any other relevant language that you may understand, only up to 2 matchmaking languages are allowed.
Alternatively, you can always play with your friends to avoid this. Not able to find any? Feel free to use our #activities channel to search for teammates, or #pubg-mobile to get to know others and team up!
night cloak
I do set it too English
celest shadow
Keep in mind that some players do set English as their matchmaking language as well, so this is unavoidable.
night cloak
Fzzt so im stuck
celest shadow
You may try my suggestions. :)
night cloak
Just set it too French
ember sierra
Piston, Can't you help change the server?
Except 60 days
celest shadow
Can you please explain as to how did you accidentally change your server, @ember sierra?
ember sierra
Can you please explain as to how did you accidentally change your server, <@4401...
I went into the game and when I looked through the settings I noticed that the server had changed and was going for 60 days.
I can't play Korea for as long as I'm on Europe and I have a very big ping
celest shadow
I went into the game and when I looked through the settings I noticed that the s...
You may have accidentally changed your server somehow. I regret to inform you that you will have to wait 60 days, for the server selection cooldown to end, before you are able to change to another server.
For now, as an alternative solution, you can join a team where the leader of the party is in Europe so that you will be able to play in the Europe server. If the latency is unbearable for you when playing alone, please create a new account that is in the Europe server and play there instead.
stiff peak
Great, glad to hear that. Happy testing!
Ok I have successfully installed the game and it is running. But I can't login using my game id. Won't I receive any reward for playing this?
ember sierra
Okay, thank you very much.
robust geyser
Hey@Piston#0789 , can I make two accoints on the same phone?
craggy escarp
Guys, today I got banned accidentally for 1 day by violating user agreement. That’s weird, I logged off after playing a tdm match and logging in back I found out that I’ve got banned. Im very sure it’s a false ban cause I’ve been playing since s4 and I’ve never used any types of cheat. I’m 100% legit. I was pushing conqueror and I work hard for almost 400games to reach ace 14 stars and now they have reset my tier to bronze 5.
polar marshBOT
@craggy escarp:
celest shadow
Hey@Piston#0789 , can I make two accoints on the same phone?
Yes, you can. To do so, just log out of your main account and create a new account by clicking on the Guest option.
celest shadow
Ok I have successfully installed the game and it is running. But I can't login u...
The beta version of PUBG MOBILE is a different client from the global English version of PUBG MOBILE. You will have to create a guest account to play, and you cannot link any social media account to it.
You may receive beta rewards when completing surveys or et cetera. The special binding code you use to access beta is also linked to your global account.
robust geyser
@celest shadow ok thanks, last question: will same work with new facebook or twitter account?
stiff peak
@celest shadow thanks!
celest shadow
Yes it will, as long as the social media account is not linked to any PUBG MOBILE account(s), @robust geyser.
robust geyser
thanks
celest shadow
Have a pleasant day ahead.
inland turret
hello
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @inland turret. Remember to read through #faq before asking questions in the support channels.
inland turret
I entered the list of rooms and when I placed the server in Europe to play a random room and went out, I found that my server had changed to Europe as well, and I can only change it after 60 days, and I cannot return to my server before the start of the next season.
celest shadow
Hello, @inland turret. Please report this in #old with your numeric user identification.
inland turret
@celest shadow ok thank you
hollow oyster
Does Anyone know about PMCO Spring Split 2021?
past lynx
Hello can someone give me the customer service email please
I want to talk to them about changing server
coral saddle
i need assistance
celest shadow
Hello, @hollow oyster. Regarding PMCO 2021 Spring Split, please wait for the frequently asked questions to be released in January. For further updates, please follow the PUBG MOBILE ESPORTS social media in the pinned messages of #community-news.
past lynx
I’ve changed my server by mistake and my rank is gone
coral saddle
^same
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @past lynx @coral saddle.
past lynx
Please contact the customer service via the in-game settings for further assista...
It doesn’t help i want an email
celest shadow
pubgmobile_cs@tencentgames.com, @past lynx.
Can you please elaborate your issue and provide screenshots, @prisma laurel?
past lynx
Thanks
prisma laurel
I have Vietnamese copy and cannot deposit UC into my account
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @prisma laurel.
prisma laurel
How can I restore my account from the Vietnamese version to the global version Please help me
😩 😫
celest shadow
Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @prisma laurel.
hollow oyster
Hello, <@776017167820521482>. Regarding PMCO 2021 Spring Split, please wait for ...
But do know a doubt for a fact? which is Since Pubg is banned in India....Can Indians participate in PMCO 2021?
prisma laurel
help me please
celest shadow
But do know a doubt for a fact? which is Since Pubg is banned in India....Can In...
Please refer to this:
prisma laurel
😩
hollow oyster
I Know YOU are waiting for KRAFTON Announcement for Pubg Mobile India news......but registration for PMCO 2021 is starting JAN 1st ....we don't have time....if can please inquire that "Can INDIA region players can participate in PMCO 2021 ?"......PLEASE As a ROLE SUPPORTER .....please inquire about this matter from TOP PUBG Mobile Officials !!
hollow oyster
Please refer to this:
https://discord.com/channels/393088095840370689/481200416...
I Know YOU are waiting for KRAFTON Announcement for Pubg Mobile India news......but registration for PMCO 2021 is starting JAN 1st ....we don't have time....if can please inquire that "Can INDIA region players can participate in PMCO 2021 ?"......PLEASE As a ROLE SUPPORTER .....please inquire about this matter from TOP PUBG Mobile Officials !!
celest shadow
Hello, <@776017167820521482>. Regarding PMCO 2021 Spring Split, please wait for ...
Please read this, @hollow oyster.
No need to spam.
rocky crest
Good afternoon, I'm trying to open PUBG Beta with the invitation code I received, but it's telling me the code has already been used. I had previously installed the PUBG Beta to my iOS device, but had to reinstall because it said the app was no longer valid.
I have the live version and beta version on the same device.
still thunder
!everyone there is a new VIP hack that’s out @everyone this anti cheat system isn’t detecting I would encourage you guys to come out with an update or a system that actually works!!! You’ve heard it from me 1st
mortal apex
Good afternoon, I'm trying to open PUBG Beta with the invitation code I received...
I have the same problem. I guess there's no solution since it's Beta. Or maybe yes.. Not sure about it.
echo plank
rocky crest
I have the same problem. I guess there's no solution since it's Beta. Or maybe y...
Not sure either, but worth asking. 😀
onyx dagger
@onyx cairn shall assist you when he is free, hopefully, @rocky crest and @mortal apex.
onyx cairn
Beta testers on iOS devices may not be able to re-enter after the latest update. This issue has been forwarded and will be fixed as soon as possible. @mortal apex @rocky crest
rocky crest
Beta testers on iOS devices may not be able to re-enter after the latest update....
Cool, thanks! Happy Holidays!
inland idol
Guys , i got banned for 1 day , after the period ended , i entered to my account to play , i got banned for the second time for 3 days , wtf?! , i’ve never used any types of cheat , plz help me
polar marshBOT
@inland idol:
vague hare
I pay 10 UC to play 1 match in Bonus Challenge and meet cheaters and allied, comon PUBG 🙄😡!
storm flumeBOT
Hello, @vague hare!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
vague hare
Hello, <@637022910472650753>!
Should you encounter players that are cheating or...
Thanks Mr DISCORD BOT
arctic shoal
Hello please help me , i don't know what i am connect Email link and how to reconnect another email and how to change password
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @arctic shoal.
arctic shoal
customer service is asking me for email team its not work coz i forget the email
night cloak
Hello
My account was banned wrongfully all my purshaces were correct and i have been purshacing the same way for a year and a half but i got banned i have all the picture of my last purshace if you can re-check
polar marshBOT
@night cloak:
night cloak
hello, I have invested a lot of time and effort in this account, please unblock it, a subscription and play money are bought there, a ban for 10 years is too much I can not live until 2030, I beg you to unblock.id:524586446
привет,я в этот аккаунт вложил много времени и сил,пожалуйста разблокируйте ее,там куплена подписка и игровые деньги,бан на 10 лет это слишком много я могу и не до жить до 2030 года,очень прошу разброкируйте.id:524586446
polar marshBOT
@night cloak:
inland siren
Hello, I want to cancel the email link from my account
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @inland siren.
sullen walrus
Hello someone hacked my account and he verification his emil but my twitter and facebook account it is still Link to pubg account what i should make
digital tangle
@polar marsh plz contact me I have informations of hacks seller and I want to take an action toward them plz I will send u all the information of hacks sellers plz do contact me and let's make a clean game on Pubg mobile ☺
rustic plover
Hi everyone ! I hope that someone hear can help me. I have problem with UC, that abruptly disappeared from my acc. But i didn`t buy anything. In-game support didnt answer me for a long time, what should i do?
agile pivot
Hello
My account was banned wrongfully all my purshaces were correct and i have been purshacing the same way for a year and a half but i got banned i have all the picture of my last purshace if you can re-check
polar marshBOT
@agile pivot:
sick shale
@rustic plover Only customer service can hepp you with this issue, state it properly and be patient please
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @sullen walrus.
mint rivet
When will the European countries get the land changeer and the bounce challenge
And whem we will goet some new voices like other areas
kindred ingot
My account got hacked and I cannot access it anymore