we dont deal with account related issues here
#questions
night cloak
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @willow matrix.
willow matrix
I tried the process is very slow
clear spindle
You can change it after the cooldown.
willow matrix
I afried the hacker may ban my account
clear spindle
@willow matrix we cannot help you with the account related issues, please contact the in game customer service and wait for their help.
lime fog
When I was playing PUBG 15th of November, I was suddenly logged out while I was in a match. Then I couldn't log in to my account and I realized that my Facebook account got hacked and now I can't access the PUBG account or either Facebook now. I downloaded Facebook data after a hacker disabled my account and then I realized someone from Indonesia has logged into my account using this IP. (114.125.183.44).
When I checked today, The hacker has changed my pubg player details such as skins, Helmets, etc.
I contacted pubg support for so many times and I still didn't get a responce from support team.
Nickname: FireofDead01
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @lime fog.
hoary grove
Please someone look further into my request.
echo timber
How do I know my registration date in the game
clear spindle
You can check that in game achievement "Linked" or in the social media account settings, @echo timber.
@left portal you're from ??
What was the error showing ??
icy pasture
I'm Ace 14 on Eropa squad and still not reached conquer ?
clear spindle
??
echo timber
You can check that in game achievement "Linked" or in the social media account s...
You can check that in game achievement "Linked" or in the social media account settings, @echo timber.
clear spindle
😕
clear spindle
Already answered you.
echo timber
Already answered you.
I also answered you, I told you that I changed the means of communication
clear spindle
echo timber
whatt?
clear spindle
What exactly is your issue ??
echo timber
What exactly is your issue ??
I want to know my registration date in the game, but I have already changed the linked accounts because they are hacked
clear spindle
You can check that in game achievement "Linked".
echo timber
> You can check that in game achievement "Linked".
how?
clear spindle
Missions > Achievements > Social > "Linked".
ember imp
dear i have a problem
my nick on Pubg is NAB24
i have changed my server by mistake
i want it to be changed to Europe again
night cloak
i have changed my server by mistake
you have to wait 60 days to change it back
no other ways
night cloak
unfortunately no
austere hound
Unbeknownst to me, UC from my account is being vanished
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @austere hound.
night cloak
i have tried that option
it is not for you
night cloak
My id is NAB24 or 5240065372
we cant help you with that Not even customer service cant
you have to wait till cooldown end
night cloak
no other ways 
clear spindle
RP has nothing to do with the server change.
ember imp
i m very disappointed now ... games takes 5 to 10 mins to start ...
clear spindle
As you have changed it, you need to wait for the cooldown to change it again.
ember imp
am i talking to bots ... or real humans
clear spindle
A bot. 
ember imp
so please help ... you guys are official
i m talking to official support on discord right?
clear spindle
As we have said there's no other way to change other than to wait. Now please move to a discussion channel and provide your feedback in #old.
night cloak
Helo rock47
night cloak
A bot. <:blob_amused:711951995342290996>
😂
storm flumeBOT
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
final fiber
Hi guys, is there any latest update for pubg mobile today 24th of December 2020 ?
night cloak
Hi guys, is there any latest update for pubg mobile today 24th of December 2020 ...
Yes there was update in game of 2.2 mb
final fiber
Here is a screenshot of my account I can't accesa it. Please help!
floral moss
Is there any issues with the premium crate cupon? I got tons of it but can't use it.
clear spindle
It will be available after the custom crates.
night cloak
Ok
Ok!
Done
Alright then👍
I want to report a bug
Water coming inside BRDM 2 please fix the bug
Ok
Helo
@night cloak Please report the issue in #old. You can also report it from the game. Beta versions are meant to be buggy.
storm flumeBOT
Please do not use languages other than English, @mossy scarab. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
night cloak
Aloha! How can I help you? @mossy scarab
floral moss
How can I use this item?
mossy scarab
My account has been banned and it is clear to me that the account status is normal
polar marshBOT
@mossy scarab:
night cloak
@floral moss You cannot use this item atm. Keep an eye on the crate section.
night cloak
@hope#1234
Please tell the offical release date of PUBG MOBILE new glider
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.
night cloak
will there be a set?
clear spindle
No information.
night cloak
will there be a set?
😂may be in future.
onyx dagger
Keep an eye on #news.
Feel free to discuss in #pubg-mobile, @night cloak.
This is a Support channel.
night cloak
Ok
onyx dagger
Alright then.
thin geode
I killed so many lvl 6 people but nothing gets dropped also happen when i die, nothing gets drop
night cloak
A bug water coming inside BRDM 2 please fix it
Can any one can help
@polar marsh Please help PUBG fix it
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
white dawn
What Pubg update today 2.8MB ??
night cloak
@storm flume No I can if it is a offical discord then fix it directly
clear spindle
sir my server automaticlly chnaged
You can change it after the cooldown.
night cloak
@Rock47#7038
Slow motion done is on i can't
It is showing cool down in 5hr I can't want for 5hr
clear spindle
I wonder why you deleted your message in there after reporting.
night cloak
I wonder why you deleted your message in there after reporting.
Because I see this bug first in beta version then ,they said this is beta that wise I deleted
Do I hope you understand
clear spindle
You can now wait for the slowmode to reset, meanwhile report it via in-game.
night cloak
No I will not report in-game
If , if it is official discord then fix the bug directly....
clear spindle
Then you need to wait for the slowmode to reset.
night cloak
Ok !
onyx dagger
What is the issue, @gleaming torrent?
You may move to a Discussion channel then.
#chat.
night cloak
Good job 😂
onyx dagger
#chat plox, @night cloak.
umbral harness
Hello
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @umbral harness. Remember to read through #faq before asking questions in the support channels.
clear spindle
You can get it from an event. Time limited, @umbral harness.
umbral harness
Which event
jolly forge
what is this ?
clear spindle
Which event
Frost festival.
onyx cairn
You need to contact the MENA support in PUBGM MENA Discord server, they can confirm if this is real, or @distant escarp knows more? @jolly forge
jolly forge
@onyx cairn how i can contact them ?
storm flumeBOT
Please do not use languages other than English, @harsh valley. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
onyx cairn
Search for #735483472432594994 3.1 or wait for Oofy to answer.
harsh valley
Good afternoon, administrator, please help me to change the server, I went to the lobby and accidentally changed the server to Korea I was swinging the rank already reached the ace so much work I put into this game I ask you to put it Change my server to Europe?
distant escarp
hi, please accept my friend request
jolly forge
@distant escarp okay
onyx dagger
You may change it after 60 Days, @harsh valley.
weary helm
What's new in 2.5mb update
onyx dagger
Few optimizations, @weary helm.
weary helm
@onyx dagger what are the optimizations
onyx cairn
You have been answered multiple times.
onyx dagger
Refer to my message above. @harsh valley
And refrain from Repeating yourself.
Lag reductions, etc. @weary helm 
night cloak
They see selling hack
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
onyx dagger
You're very welcome, @weary helm! 🤗
night cloak
Hello, <@456226577798135808>!
Should you encounter players that are cheating or...
Ok I will report
Thanks 😊
How to upload screenshort please need help
onyx dagger
My bad, @night cloak. Please report the cheats in
http://cheat-collect.pubgm.cc/
clear spindle
@night cloak You can upload screenshots in https://imgur.com/ and paste the link in there and for video in https://www.youtube.com/
night cloak
Can any one can reply
@night cloak You are not guaranteed to get a reply but your reports are important and will help devs identify and fix those issues.
solemn marsh
hello
night cloak
@solemn marsh Yes?
solemn marsh
bro how add gif profile pic
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
night cloak
<@721341866834001980> Please ask in <#481199564271910912>. That is not related t...
No its PUBG MOBILE
What are you taking about
tranquil haven
When premium crates will be out?
night cloak
@night cloak Did not mention you.
tranquil haven
Not even a clue or something🤔 🤔
night cloak
Where is my shop of my lobby ?
Clue is when the custom crate will end. But things can be different this time. You never know.
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
night cloak
We provide community support only for the global English version of PUBG MOBILE ...
Hey bot can't see ever thing is in English
onyx dagger
It is not PUBG MOBILE English Global version, @night cloak.
tranquil haven
K thx mate and one more thing
How can i review the players like hacking (idk how to say)
Im trying for long time to do
night cloak
It is not PUBG MOBILE **English** Global version, <@456226577798135808>.
No it is the global vertion
You can apply for video review, if there is an option for you in-game. Otherwise, no way, @tranquil haven.
tranquil haven
I know where to go but how do i get from training vids to like real vids
clear spindle
night cloak
Rock saves the day!
clear spindle
No it is the global vertion
You sure about that ??
tranquil haven
You can apply for video review, if there is an option for you in-game. Otherwise...
K and i need to wait a specific ammount of time or how its working?
night cloak
The link have all the answers you need.
onyx dagger
There are different versions of the game, @night cloak.
And, we do not provide support for the version which you play. It looks like it is the KR (Korean) version. 🤷♂️
night cloak
And, we do not provide support for the version which you play. It looks like it ...
Oh come on it is global version
clear spindle
It's KR.
high drift
we dont need single server
storm flumeBOT
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
We are unable to provide assistance if you do not ask a question or state a problem, @high drift. Remember to read through #faq before asking questions in the support channels.
night cloak
@night cloak We cannot help you, unfortunately. Please go to #chat.
tranquil haven
Yo its saying now that im to low of a rank to apply and to try later (im crown 3)
Its a bug or...?
urban jasper
How is highest earnings calculated in metro royal?
heavy vortex
Highest is the one which u keep earning excluding the one you spent.
urban jasper
Highest is the one which u keep earning excluding the one you spent.
In a single match?
night cloak
@night cloak It doesn’t matter. Please use #chat. We cannot help you.
heavy vortex
Keeps on adding on as you keep playing. @urban jasper ||my nob grammar||
night cloak
@tranquil haven You must have a clean game record, a fair/just attitude and a pretty long gaming experience. The selection requirement is strict. It doesn’t just depend on the tier. Keep playing. You can apply at a later date.
I was playing yesterday evening and today this message is appearing to me
onyx dagger
You may move to a Discussion channel, @night cloak.
onyx dagger
Did your Account get banned, @night cloak?
onyx dagger
Then?
tranquil haven
<@731983171624763524> You must have a clean game record, a fair/just attitude an...
I am haveing all that to say it like that and i only get positive feedback even playing later with enemys
But the kd matters maybe its cuz that?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
night cloak
Please contact the customer service via the in-game settings for further assista...
We sent technical support in all means five days ago to solve my friend's problem and it has not been answered
night cloak
@timid mountain device specifications
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @timid mountain. Revert this at any time by sending .emulator in #481204134859505684.
sick shale
Ask in #emulator-support, @timid mountain
@night cloak You can share screenshots in #media, this channel is intended for support
Stop it
timid mountain
i dont knew it rebel sry
night cloak
i5 3300 gtx 750 ti 8 gb ram
In fact, I tell you the specifications are good, but they are not enough
What’s PUBGM test server in events?
night cloak
Ask in <#505322257157980160>, <@512270751294947328>
Is there a solution to my problem and there are many who suffer from it
onyx cairn
Do you have the option to generate a code from there? @night cloak
night cloak
Do you have the option to generate a code from there? <@456226577798135808>
Yes, I do after that it prompted to download the test server which i didn’t
onyx dagger
Customer Service in-game, @night cloak.
night cloak
Customer Service in-game, <@456226577798135808>.
We have not been answered
onyx cairn
Congratulations, you are one of the chosen players, who are allowed to test the latest pre-alpha version, please wait for a moderator for further instructions, @night cloak.
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
night cloak
Congratulations, you are one of the chosen players, who are allowed to test the ...
Is it related to the next update?
Enemy player don’t run smoothly instead they teleport short distance it is making impossible to hit please help i have 20 ping my device is i phone 11 it was fixed for sometime but started again
Device is Iphone 11
Wifi 200 mbps constant not issue in that 20 ping
Country Korea
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
onyx cairn
Yes. Please check the message by @storm flume above, @night cloak.
red sorrel
hello, I have such a question, you can block the page on Instagram, the fact is that one page is engaged in boosting accounts with cheats, I think this is not fair
onyx cairn
You can report such suspicious pages directly to Instagram, @red sorrel.
red sorrel
I don't think that after that the page will be blocked, especially from one of my complaints
static haven
is it a bug or a feature that the items dont drop anymore when you die or kill someone in metro royale
onyx dagger
It is completely Random of what drops when a player Die/get Killed, @static haven.
static haven
recently there havent been any drops anymore
played for 2-3 hours, died alot of time and killed alot of people...only the things inside their backpacks drop
sick shale
Submit a report in #old, and make sure to include the the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
red sorrel
I cannot write to the support service in the game, after the completion of one of the dialogues it did not end and now it is impossible to start a new dialogue
minor obsidian
no coming confirmation code to mail please help
onyx dagger
In-Game, @minor obsidian?
minor obsidian
no coming sms to mail from pubg mobile
i want change code accaunt no coming confirmation code to mail
onyx dagger
Well, as the email link option is still in the BETA version, it may take some time, @minor obsidian.
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @minor obsidian.
minor obsidian
thanks
floral terrace
Hello, I am from the Arab country of Jordan, and I accidentally moved from the international version to the Vietnamese version of the game. I am having language and fundraising issues in the game. I would like to return my account to the global version because it does not suit me at all for the Vietnamese version. Please respond to this message, thank you.
ID: 5120427169
Name: سبرايژS
sick shale
@floral terrace It's not possible, feel free to create a new account
floral terrace
@sick shale Are you kidding me?
@sick shale My account is already active but I want to return to the global version
sick shale
You can't do that.
floral terrace
@sick shale Someone has already come back you can help me
@sick shale I do not ask for the impossible, just ask to return from the Vietnamese version to the international version only
sick shale
It's actually impossible to transfer accounts from regional versions to the global one.
floral terrace
@sick shale And why was it possible to transfer the world edition to the Vietnamese version?
Why ??
Doesn't anyone answer me, or are you not fair?
sick shale
Exactly
celest shadow
Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @floral terrace.
floral terrace
This is a mistake from the company PUBG from the beginning@sick shale
sick shale
You should've read the user agreements.
floral terrace
At the very least, they have to return the medasbuy site to its original order in order to be able to ship the uc by way
harsh heart
Anyone know about this lucky air drop time and deadline date?
floral terrace
About a month ago, the Vietnamese version of shipping was banned on midasbuy
harsh heart
I know but i want to know dead line date for this outfits?
celest shadow
Anyone know about this lucky air drop time and deadline date?
The lucky air drop comes at a random tine after you have completed a match. You will notice this when a prompt comes up for the mystery air drop. Your current lucky air drop will expire in 23 minutes as per the screenshot.
sick shale
I know but i want to know dead line date for this outfits?
It's permanent
floral terrace
@sick shale About a month ago, the Vietnamese version of shipping was banned on midasbuy
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @floral terrace.
harsh heart
Thanks you guys.
floral terrace
@sick shale Why not return the site like the previous one? This is the least that can be done for those who are stuck in the Vietnamese version
sick shale
No one is stuck in the Vietnamese version, this version was made for the people in Vietnam. You should use the global version
floral terrace
@sick shale Did you know that you are a fraudulent enough, unfair and legal company?
celest shadow
Please move to a discussion channel, @floral terrace: #chat or #pubg-mobile.
night cloak
My lobby
sick shale
@night cloak Is there any problem?
night cloak
<@456226577798135808> Is there any problem?
Yes ! See
Event are not showing
sick shale
Where are you from?
onyx dagger
The game is banned there, @night cloak.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
sick shale
Events may not work due to ban in India, @night cloak.
onyx dagger
And VPN is not Recommended, @night cloak.
night cloak
Events may not work due to ban in India, <@456226577798135808>.
Yeh i know
toxic heath
Hi Guys! Please assist? I have 2 accounts on PUBGm... my second account keeps getting placed under safety observation and there's no way for me to provide proof of fair play. My main account (first one) has no issue at all. Device is an asus rog 2. What can i do? My ID is 5766082121
night cloak
And VPN is not Recommended, <@456226577798135808>.
See it is connected
sick shale
@night cloak We can't do anything with this situation, keep an eye on this page and wait for announcements regarding PUBGM in India
https://www.pubg.com/en-us/category/announcements-en-us
night cloak
<@456226577798135808> We can't do anything with this situation, keep an eye on t...
Yeah thanks 😊
If I off VPN Then it is showing error code :- restricted area
sick shale
If I off VPN Then it is showing error code :- restricted area
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
toxic heath
i do understand this, but i haven't been banned, and am not using any third party apps (otherwise my main account would also get placed under observation). Also, there is no "file claim" button when placed under observation.
minor obsidian
hello . no coming code confirmation to mail
sick shale
@night cloak Refer to the previous messages, stop repeating same questions please
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @toxic heath.
toxic heath
Please contact the customer service via the in-game settings for further assista...
i did try through the in game channels. I also tried emailing PUBGMOBILE_CS@tencentgames.com with my query with no further response sent to me
sick shale
@night cloak If you don't stop, then we'll consider it as trolling and therefore moderation actions will be taken
celest shadow
Hello, @toxic heath. The system automatically identifies players who may be negatively influencing the match. As long as you follow the rules and maintain a fair gaming environment, the Safety Observation Period will be lifted quickly.
toxic heath
Hello, <@791611725866467338>. The system automatically identifies players who ma...
i do follow the rules, and personally despise hackers... which is why i'm requesting some form of assistance instead of forgetting my account and creating a new one
celest shadow
For further assistance in this regard, please contact the customer service in the game, @toxic heath. You may refer to FAQ 5.3 in #faq for further instructions.
toxic heath
For further assistance in this regard, please contact the customer service in th...
i"ll try this... Thank you
ionic scroll
I received an update of 2.34 mb today. Where can I know the info about what that update included and what was it for?
elfin flint
Guys I need help I just write to the game support that my account has been hacked by some one and they ask for some details to sure that IAM the owner of the account but now the support text me a message says that
We apologize for the inconvenience caused. We understand that you are having issues with the account hack.
In regards to your account hack, we have shared all this information with our concerned team. Please be rest assured as they are currently working on the problem and they will try to recover it as soon as possible.
What is that mean ? And the conversation has been end
And the support do not solve the proplem
storm flumeBOT
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
celest shadow
I received an update of 2.34 mb today. Where can I know the info about what that...
No public information in this regard.
toxic heath
For further assistance in this regard, please contact the customer service in th...
Just tried and there's no way forward for "safety observation" aspect like there is for a banned player. Any other alternatives you can suggest? i'm willing to record my gameplay when safety observation ends and use that as proof of play, but i'm unsure where to send the proof once i have it
celest shadow
You will need to be patient and wait, @elfin flint.
elfin flint
You will need to be patient and wait, <@366963688386592768>.
Then ? and then ? How do I know support solved the problem The conversation has already ended
celest shadow
I suggest that you keep playing normally, @toxic heath. Your safety observation period should be lifted after a couple of matches if you maintain a good behaviour.
Can you share a screenshot of the conversation you had with the customer service, @elfin flint?
elfin flint
Yes
toxic heath
I suggest that you keep playing normally, <@791611725866467338>. Your safety obs...
i've tried that too😩 waiting almost 18 minutes for a match but to no avail
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
toxic heath
and i can't even maintain good standards if i cant find a match 😦
celest shadow
What were the information that they requested from you, @elfin flint?
elfin flint
The date of registration of the account and a screen shot of any payment on the account and the user name of the social media account that I can still login in and the link that the hacker can access from them
celest shadow
You are on the right path then, please just be patient, @elfin flint. The customer service should unlink one of the social media account that the unauthorised person has access to.
elfin flint
It's not one link ..
He has two link
I have only one link the third link the email id
toxic heath
no further help for me?
bright kindle
is there any possible way to change the server and waiting 60 days ?
with out waiting*
night cloak
is there any possible way to change the server and waiting 60 days ?
unfortunately no
bright kindle
i've tried to reach the customer service many times any they keep sending the message and ending the conversation
the same message *
elfin flint
You are on the right path then, please just be patient, <@366963688386592768>. T...
??
midnight basin
Hello sir
Please help
My pubg account was hacked .
Someone link a Google account that doesn't belong to me.
My account originally linked to my Facebook account.
So i still can login.
But the someone still able to login due to the illegally linked Google account.
My character id is
5138061979
Please help me!!
😩 😫
open otter
I missklic, and change my server, what i am need to do to change it to europe? My nick is GoCrY
(i literaly change it in custom lobbys)
night cloak
Nothing can be done tbh
vast totem
Yey, Teams on solo FPP middle spent money(lvl4 the fool) then noting happened afer report thanks PUBGM
vestal star
If I'm using VPN is I will get banned??
open otter
I missklic, and change my server, what i am need to do to change it to europe? My nick is GoCrY(i literaly change it in custom lobbys)
celest shadow
Usage of VPN is not recommended, @open otter.
Please post this in #old including your numeric user identification, @open otter.
plain flame
Hi , I can’t send Pictures in the customer service!! When he ask for payment Pictures , I can’t see the icon of pictures , but when he said wait someone , the icon shows up , why?
celest shadow
Please repor the player using the in-game reporting function, @jagged berry.
jagged berry
Ok
celest shadow
Hello, @plain flame. Please upload your screenshots to https://imgur.com and send it to the customer service as a link.
open otter
@celest shadow post what?
plain flame
Thanks 🌹
storm flumeBOT
Hello, @open otter!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
jagged berry
Please repor the player using the in-game reporting function, <@4419910305442693...
Will he get ban for this reason?
@celest shadow
celest shadow
Will he get ban for this reason?
Here is an answer to your question, from #news:
We will implement stricter measures to detect and punish players who engage in malicious, rule-violating behavior such as making purchases through unauthorized services, boosting, selling cheats, advertising, pornography, scam, and use of inappropriate profile pictures, as well as illegal speech. Punishments will include muting, tier resets, and account suspensions of up to 10 years.
static delta
Anyone know anything about linking social media account to pubg. I tried to link my Twitter but my profile picture won’t show and it’s not even unlocked.
sick shale
@static delta Login through Twitter and wait, it may take some time to update
pine wraith
@celest shadow dear
Could you please advise how to ban someone using glitches i have tried with many different ways but until now he is playing and nothing happened i have send the full video how he killed us so why he dont get banned? If u don’t ban him so like that we dont have a fear game
open otter
What i am need to do to change my server to europe, if i missklic and change it? GoCrY
5865280173 id
static delta
@sick shale how long do you think it would take? I kept my Twitter on for a month and decided to unlink it and then link it again but still nothing
celest shadow
Please report the player in the game, @pine wraith.
pine wraith
@celest shadow dear,
We all have done but nothing has been done so how we gone fight all the hackers and the guys who using glitches i have the full video
celest shadow
If you know what kind of bugs these players are abusing, please report them in #old with as much detail as possible, @pine wraith.
gray shale
@Admin I Got permanent Solution for Server change issue working for Both Global and KR version. If permit me, can I share YT link here which is in HINDI Langauge??
@sick shale @celest shadow please Give your feedback
sick shale
@gray shale Send me a private message
gray shale
Ok
night cloak
What is the prcess to reclaim your hacked id?
silk ridge
Hello pubg mobile
Some Indonesian player hack my id he is login ID from play games so I need a solution because I have have spend too much money in my id so please help me I request you to logout play games ID from my game my in game ID : 5123417317
So i request you please logout play games ID from my account
Please unlink playgames id from my account
night cloak
Hello PUBG management,
I was pushing solo conqueror in this season I was playing yestarday and I needed only few points for conqueror I was so close to conqueror I was playing a match and suddenly I got ban for 1 day and my tier got reset now I am in bronze V my question is why I got banned I didn’t hack I didn’t team up I didn’t cheat then why .conqueror was my dream but I got ban for no reason now I can’t go conqueror now it’s not possible this season but why pubg why what have I done it’s like getting punished by doing nothing. please get my tier back where it was please you guys check my gameplay check my every match but please get my tier where it was please get me there conqueror is my dream my ID is 5144131454 please pubg
polar marshBOT
@night cloak:
silk ridge
Hello pubg mobile
Some Indonesian player hack my id he is login ID from play games so I need a solution because I have have spend too much money in my id so please help me I request you to logout play games ID from my game my in game ID : 5123417317
So i request you please logout play games ID from my account
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @silk ridge.
celest shadow
Hello, @silk ridge. You will need to contact the in-game customer service for further assistance in this regard, and the customer service of your social media account in question, which is Google Play Games in this case.
Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait.
left portal
My game layout 2 is not working properly
quartz stirrup
Hi! Did the armor and weapons stop falling out on the subway when you died?
peak cipher
Some one hacked my account and he linked my account with google play
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @peak cipher.
wise hatch
I am a person who does not play in Hack Why my account was banned on the day and everything was zeroed It caused me psychological damage This thing I play from the third season and this thing failed in the company You have to compensate me and compensate a lot for these damages or we will submit many complaints to you about these psychological and physical damages You need to communicate urgently with me.
polar marshBOT
@wise hatch:
gloomy swift
When will metro royal bug be fixed? Referring to the item drops from enemies
storm flumeBOT
Hello, @gloomy swift!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
timber galleon
Why my account is banned
polar marshBOT
@timber galleon:
alpine plinth
high ping issue in asia server.. any help??
wooden burrow
So I noticed all today that iv killed over 20 level 6 players in metro royale, and not one person has dropped a level 6 item, only ammo ? I’m pretty sure it’s a bug and is anyone else experiencing it, and when is it going to be fixed
young rivet
Hi, may I ask how can I enable 90fps for my ipad mini 5?
dark shale
pubg mobile server blocked iran ip for connect to server, its same for pubg steam and mobile , we didn't get low ping in middle east server for this problem
mortal apex
@young rivet Ipad Mini 5 doesn’t run 90 fps.
river portal
Can we recover an account despite forgetting the username and password ? <@&481161015728406538>
gloomy swift
So I noticed all today that iv killed over 20 level 6 players in metro royale, a...
Yep waiting for them to respond when it will be fixed
river portal
I was on IOS so connect with center game and now I'm on android and I would like to recover my account
@vagrant tulip
I no longer have access to a game center my account
Yes
no you don't understand my old account is on game center so on ios and now i want to recover it on android but i think i can't
dark shale
This has nothing to do with my isp, Microsoft server who pubg mobile use , block iran ip
wooden burrow
Yep waiting for them to respond when it will be fixed
Ty
river portal
Np
dark shale
tnx😏
celest shadow
Begging is against the #735483472432594994, @untold bridge. Please do not do that here.
storm willow
@river portal you need to login via Game Center in iOS device and link Facebook/ twitter and use that in android device
young rivet
but i saw someone having it on ipad mini 5 in youtube or was it just a fake video then?
mortal apex
but i saw someone having it on ipad mini 5 in youtube or was it just a fake vide...
Fake video. It doesn’t support 90fps. If we are talking about Ipad Pro 2020,it runs. But Ipad Mini 5 it doesn’t run it.
finite cedar
@storm willow @celest shadow
Hello, I'm so sad i reply my message at 12-12-2020 and i give all my answering at 14-12-2020 someone take my Facebook acc and he long in to my acc in pubg so he canceled Facebook and Put GameCinter and Twitter now ! , i can only longer on my E-mail + he want money or he will band my acc ....
Thankfully, i hope have answered now.
storm willow
@finite cedar contact ingame customer support
Only they handle account related issues
finite cedar
Thank you.
young rivet
Fake video. It doesn’t support 90fps. If we are talking about Ipad Pro 2020,it r...
Ok, thanks.
willow cradle
Hello, I've been playing Metro Royale and was wondering if I can ask about a rumor I've heard from playing with a random. Apparently within 24 hours ago, they said that there was an announcement on a PUBG FB page saying that dying will no longer lose the equipment you put on, only what is in their backpack when they die. Can someone confirm/deny this information because it would change what I bring into the gamemode.
cold sorrel
How to talk with creators
????
Also I need uc
Can any body give me uc
????please
toxic harbor
No
willow cradle
Begging will result in penalties in the server, make sure to read the guidelines. Also, you can check there to see what kind of moderators in the Discord server you want to @ to as a question
jade nest
@willow cradle I don't Think There has been any Announcement as such till date.
cold sorrel
Why you are lauphing
willow cradle
It may be just a rumor.... I've been trying to see if I've lost any equipment but I may need more games. So far, haven't lost anything equipped so I'm on the fence with bringing in Lv 6 items
jade nest
@cold sorrel Go through #735483472432594994 Specially 1.6 
charred abyss
Im getting bored because i cant change my region it’s changed from it self and im trying to change it i hope you can do something for that.
Thanks
reef dagger
Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use any type of cheats in the game, please help as soon as .possible I have a problem and I hope that you solve it, my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible, I hope you to respond because I have paid real money into my account, plus you do not want to make any damage to your customers, I highly appreciating your efforts to get .back my account
iD:5156666772
polar marshBOT
@reef dagger:
cold sorrel
Since I have 0 uc
sick shale
Hello, I've been playing Metro Royale and was wondering if I can ask about a rum...
Submit a report in #old please
@cold sorrel Begging isn't allowed, go through #735483472432594994 please
willow cradle
@charred abyss I noticed that PUBGM has removed the ability to change servers in game constantly since around S15 to S16 beginning. If you check your Settings --> Basic and scroll to the bottom, next to the Select Server, you can read about it. Changing the server also gives a tip that it won't be changeable for 60 days if you do make the switch
@sick shale Thing is, I don't know if that is a bug
charred abyss
@willow cradle i saw it but i didnt change it by my self i open once time to find my self in another region!!! I hope to really find some one from support to solve this problem for me .
Thank you
willow cradle
@charred abyss Yeah hopefully you find a solution or someone to fix it for you, otherwise you will need to do it manually and if there is the 60 day wait, might as well play some games since that is basically the whole season.
charred abyss
Its not about server change its about region i cant even have access to change it
lunar holly
Hi how can i participate in the ban pan event with 10k uc prize
sick shale
Accounts that are registered in EEA region can't have change country option due to laws, @charred abyss
delicate path
Hello, I have a problem ... 3 months ago my gmail account was hacked where my Pubg Mobile account was linked. After they hacked my account, did they use the hack on my account and I got banned for 10 years, I understand that I got banned I used to use hacks, but you understand me too, I spent a lot of my money on your game, so I would ask you to let me play on my account again, this time I will send you pictures as proof that this is my account and if you need any proof that this is my account i will send you everything.
Thank you.
Account id- 5555922178
polar marshBOT
@delicate path:
lunar holly
Thanks
charred abyss
Shouldn’t pubg can fix it as the owner and controller of the game they can reach to a point for it with country law for sure
sick shale
Shouldn’t pubg can fix it as the owner and controller of the game they can reach...
No, developers can't do anything about it due to EEA laws.
charred abyss
Its kind a very bad thing
willow cradle
Not to get political or anything but I think companies (including game developers) need to abide by their country's laws...Sure they can lobby and try to amend the law but they need support and I don't think PUBG (M)/Tencent are doing anything soon to make any law-related changes in any (your specific) country.
night cloak
I do not remember the internal link of the game, but I have all the login data for Facebook and Twitter any help please
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
surreal nacelle
night cloak
UID : 6882973789
REPORT : Using hacks
gentle bluff
Thank you and have a great day ahead, Rebel.
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
tired pulsar
Is there any answer to the metro related question of players now not dropping any armor or guns upon death? It wasn't like that before. Is this a new feature or something?
candid mason
Hi I need support as one of my Friends I'd got hacked and hacker used PUBGM account by implementing hacks in his ID and now ID got banned for 10 years can anyone help me to get his ID back?
polar marshBOT
@candid mason:
willow pewter
In night time after 10 pm, ping become so unstable. Its hard to play
gray shale
PUBGM Third stage of beta version 1.2 posted in PUBGM news Channel...is it available for India Region
mortal apex
In night time after 10 pm, ping become so unstable. Its hard to play
I guess it’s because you are from India,since Pubgm got banned there.
willow pewter
I am from Bangladesh
mortal apex
@willow pewter Please check your connection then.
celest shadow
PUBGM Third stage of beta version 1.2 posted in PUBGM news Channel...is it avai...
Please refer to this message:
willow pewter
20 mbps line. Everything running fine
gray shale
@celest shadow ty
mortal apex
@willow pewter #old and u can try complete this survey—>
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection
gritty wasp
Why dont people drop guns or armour in metro, new feature or dumb bug
versed stream
Hello, I am an account that is classified without fraud. I am not asking for the ban to be lifted, but to review my account. Thank you very much.
ID. 5321081057
polar marshBOT
@versed stream:
fluid parcel
Hi
I writing to you regards my account number (5734895164 ) it has been banded for (10 years (
In the (18/12/2020) with no reason and this date and the day before it, I haven’t play PUBG mobile . I have noticed in my junk “email” someone has been in my account with out my permissions .
I haven’t play with hacker or play with hack as it not fair for other player and me . However I do believe there’s mistakes as it not the first time this happened to me and I didn’t get reply from you. It may be technically problems as it happened to many players with the pressure in the service and may get wrong ID which causes band . Also sometime I keep getting 10 minutes band and it saying from my connection is bad or something like that .
Yes I do have poor connection as my area have an internet issues but I haven’t violated the agreement.
Can you please unlock my account.
I hope you understand my situation and be able to help me .
Thank you
Have good day
polar marshBOT
@fluid parcel:
onyx dagger
Why dont people drop guns or armour in metro, new feature or dumb bug
It is completely Random.
daring geyser
Low chance
onyx dagger
Yes, @daring geyser?
daring geyser
What? I said it about low chance of dropping guns & armor
Like, 1/10 killed enemies drops gun or armor
topaz harness
Why dont people drop guns or armour in metro, new feature or dumb bug
It’s a feature to keep level 6 people from killing kids in basic
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
vocal meteor
@PUBG MOBILE#5879
i changed the server from europe to north america by mistake and i need help to solve this problem or can you help.
My name Spyaaa
Id 5539240990
celest shadow
You will need to wait for the cooldown, which is 60 days, @vocal meteor.
onyx dagger
Please move to #emulator-support for assistance, @night cloak.
vocal meteor
Please help you for accidentally changing to a Europa player not North America
@celest shadow pliz
cyan fiber
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @cyan fiber. Remember to read through #faq before asking questions in the support channels.
cyan fiber
My account is linked to another person's account and how do i unlink it
My account is linked by a hacker
Any <@&481161015728406538> who can help me rn
vocal meteor
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @vocal meteor. Remember to read through #faq before asking questions in the support channels.
quiet sigil
Metro is ruined rn. The drop rates are zero, and if this is intentional, kind reminder this will ruin and abandon every dedicated Metro player
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @cyan fiber.
vocal meteor
@PUBG MOBILE#5879
i changed the server from europe to north america by mistake and i need help to solve this problem or can you help.
My name Spyaaa
Id 5539240990
cyan fiber
This is not what i want help with they have access to my account and i need to unlink their account they keep logging in as i login to the game
night cloak
Any <@&481161015728406538> who can help me rn
The moderator mention is for emergencies only. Please avoid using it for such questions, simply state your issue and we’ll assist you. For account related issues you’ll need contact in-game support.
fierce pelican
Any bonus challenge coming date?? Plz tell me
night cloak
@PUBG MOBILE#5879
i changed the server from europe to north america by mistake ...
You’ll need to wait for the 60 day cool down to expire.
cyan fiber
The moderator mention is for emergencies only. Please avoid using it for such qu...
I did and it wasn't helping
night cloak
No information regarding bonus challenge, @fierce pelican.
fierce pelican
I have 15k points its my hard work but bonus challenge not coming why😭😭😭😭
vocal meteor
No
night cloak
Contact them again. We cannot handle account related issues inside of discord, @cyan fiber.
cyan fiber
Ok
night cloak
Metro is ruined rn. The drop rates are zero, and if this is intentional, kind re...
Please provide such feedback in #old.
onyx dagger
It might be because of the rendering issues, @vagrant tulip.
Internet issues, @vagrant tulip?
dull willow
Hi. I got conqueror title, frame, everything in S11. But whenever i join a team, it appears that "An Ace player has joined" and basic Ace team entry effect. Why i dont get the Conqueror entry effect and other thing? Reinstalled the game 2 times..logged out..tried everything. Please help me, thank you and merry christmas!
onyx dagger
The effect will only be available for one season, @dull willow.
dull willow
For real?
storm flumeBOT
Hello, @vagrant tulip!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
onyx dagger
Yes. @dull willow
dull willow
Thats so bad i swear
vocal meteor
@PUBG MOBILE#5879
i changed the server from europe to north america by mistake and i need help to solve this problem or can you help.
My name Spyaaa
Id 5539240990
onyx dagger
You're very welcome, ||And Merry Christmas||, @vagrant tulip.🤗
You may change the servers after 60 Days, @vocal meteor.
vocal meteor
@onyx dagger pliz help
snow coyote
Hello everyone
I need help with server change because I did it by mistake, anyone to help please?
Same for me Spya
Heard you can email Tencent and explain the situation and they can help
@vocal meteor I been trying to do the same
low solar
hey guys i have a small question is it okay if i delete one of my linked things on my account ?
also is there any limit to how much times i can link and unlink my account ?
onyx dagger
That is the only way, @vocal meteor.
You may change the servers after 60 Days, @snow coyote.
You can link 2 Social Media Accounts with your Game account, @low solar.
And you will need two accounts linked with your Game account in order to Unlink one.
crude scaffold
Hello . guys why my ping in setting is 20 but in match 114 ?
low solar
how much time i can link and unlink my account ? does it have any limit ?
onyx dagger
7 Days to Unlink, @low solar.
crude scaffold
any one help me
low solar
i know that i'm asking does it have limit ? like you can only unlink and link your account twice ?
odd burrow
Question involving Metro.. At the end of the season.. I believe the game says Jan 11th What happens to all the gear we have accumulated.. The $ we have saved. Items in our locker. These are things I would like to know. Do we lose everything?.. do we keep certain things? I don't want to waste my time saving stuff if it will all disappear after the season ends
onyx dagger
There is no limit for that, @low solar.
plain flame
Hi , How do I file a complaint against a customer service employee? I was waiting Days because someone stolen my account, then he comes and said: “ Don’t be afraid,just turn off ur phone and restart it , and the problem will be solved “ and he close the conversation ! what!!!!!! I know you have a lot of problems to solve, but I don’t have to wait for days and find this answer!
steel wing
@plain flame proof
Send photo
Costumer service empoyees are trained well not to do kind of those mistakes
plain flame
I don’t take a picture, but I swear this is what happened, if you can check on the employees Answers then check on someone named (المهدي)
I don’t go to customer service to play , I have an account putting a lot of money on it trying to bring it back
Days no one answer, after that i see automatic answer and close the conversation
thorn pasture
When I play with my second account I am always alone in the team.
thorny abyss
Hello i need help
past lynx
Hello i accidentally changed my server to Europe server because i was confused and didn’t know anything about this new feature . How can i reset my server back to middle ease server
thorny abyss
Hello help me
normal fulcrum
Wait for the cooldown @past lynx. After that you can change your server
tranquil haven
For what i use this?
From where i got them?
Whats happening?
normal fulcrum
The item can be used in the Christmas event Holiday Market to upgrade @tranquil haven
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @thorny abyss. Remember to read through #faq before asking questions in the support channels.
tranquil haven
The item can be used in the Christmas event Holiday Market to upgrade <@73198317...
I have everything maxed but for real the employee thingy where more precise do i use it?
thorny abyss
My account pubg has been banned because i clicked on the ban button it stated that i violate the regulation as i did not do nothing
polar marshBOT
@thorny abyss:
potent saffron
I am facing high ping issues classic or metro mode from yesterday morning
normal fulcrum
I have everything maxed but for real the employee thingy where more precise do i...
It should get dismantled once the event is over
tranquil haven
So its there for nothing?
normal fulcrum
Nope
Make sure you have a stable connection @potent saffron. Ask your isp to reset dns if needed
potent saffron
Can i try to change dns @normal fulcrum
potent saffron
@normal fulcrum dns charger app is safe?
opal marsh
hi i have lost my invent in pubg mobile korea, what can i do to get it back?
Google translate:-)
normal fulcrum
Yes it is, as long as it doesn't do anything else @potent saffron
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @opal marsh.
opal marsh
potent saffron
@normal fulcrum ohk thanks
night cloak
When I play with my second account I am always alone in the team.
Because you are playing beta?
opal marsh
no invent
night cloak
@opal marsh That is the Korean version. We only offer help for the global version, unfortunately.
crimson forge
polar marshBOT
@crimson forge:
ripe citrus
Instant karma lol he tried to kill nr 4 back in military thn he w.ent for nr the other one lol
polar marshBOT
@hoary edge:
willow cradle
Guys I found additional information regarding not losing armor/guns in Metro Royale. Apprarently, people duplicating Value Earnings by dropping their armor for teammates (back and forth in multiple games) rigging the Rankings List...so PUBGM staff disabled losing armor and weapons...since people don't care about loots/drops (only Ranking)... hence why people don't lose their equipment when they die now....
Friend said that there is a Video on YT of other PUBG players talking about the issue
brave steppe
Can I get my hacked account back??
vagrant lagoon
My server was set on NA now when I played a game it counted for eu stats why?
night cloak
A screenshot of your career results, @vagrant lagoon?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @brave steppe.
brisk crypt
i have accidentally changed my server from asia to middle east how can i switch back to asia?
night cloak
Wait 60 days for the cool down to expire, @brisk crypt. Then you can switch.
mighty trench
Hi, my account was banned although I didn't use anything! Please review the ban! My ID:5553163552
polar marshBOT
@mighty trench:
storm flumeBOT
Hello, @brisk crypt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
vivid whale
fickle torrent
Hello
Hello,support friends. I linked my account by mail ,but there is someone who breached the mail and I want to unlink it from the account. Please I have all the other information for the account, including the e-mail, and I provide all the proof for that
junior birch
Do not reply below this line ###TencentGamesDecember 25, 2020, 01:50 +0300Hello and thank you for messaging!
If you have encountered any in-game issues, including purchase issues, please contact us directly through the in-game support for a faster and more effective way!
Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!
Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg
PUBG ID:5825084119
Nickname- S8x『HMOD』
polar marshBOT
@junior birch:
fickle torrent
Why no one answering me
night cloak
@night cloak
lime nexus
@fickle torrent go to in game support
Make sure you have your valid registration date
fickle torrent
I got everything but I don’t have the transaction record
lime nexus
Did you purchase anything?
fickle torrent
A lot
lime nexus
That it will be on your google account
night cloak
Can i know why do i have to receive theses messages ?
fickle torrent
So they need one before July and one after July right
lime nexus
No they want 1st and last and after july 2019 if any
You can check your purchase history on google account
After that they will help you in unlinking
vagrant lagoon
A screenshot of your career results, @vagrant lagoon?
@night cloak
loud jay
Hello, I am my name N3 wael I know in the game 5216172369 , my account was banned in the game for 10 years (3650) days, until 2030, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, Or anything immoral inside the game, and I was accidentally banned and I hope to get my account back in business again.
polar marshBOT
@loud jay:
blazing star
Hello, my Facebook account was hacked, due to click-bait links ( phishing ). Also my fb is now under review by fb. I have bills on my playstore app, that prove i am the owner of that accout.
How can i get my account back?
Please help.
celest shadow
You should contact the in-game customer service for further assistance in this regard, @blazing star, and the customer service of your social media account in question. Please refer to FAQ 2.8 in #faq for further information.
unreal wolf
I think some players are facing this issue, it's that Facebook account users have an invisble profile in-game,and I'm one of them.
blazing star
I dont know how to send Screenshots through in game support. I sent an e-mail at : policy@proximabeta.com
@celest shadow is this official pubgmobile support email?
celest shadow
Please upload your screenshots to https://imgur.com and send it to the customer service in the game as a link instead, @blazing star.
blazing star
I think some players are facing this issue, it's that Facebook account users hav...
If you have access to you Facebook, it is super easy to regain access to your pubgmobile profile
unreal wolf
It became invisible,that happened a month ago.
celest shadow
I dont know how to send Screenshots through in game support. I sent an e-mail at...
This e-mail, or any other e-mail in this matter cannot assist with account related issues. Only the in-game customer service can.
blazing star
Please upload your screenshots to <https://imgur.com> and send it to the custome...
I will. But the e-mail : policy@proximabeta.com .... is for contacting pubgmobile team? Or is an fake page to bait hacked accounts and then claim access to the pubgm id?
blazing star
This e-mail, or any other e-mail in this matter cannot assist with account relat...
I will file a claim right away. Thank you for your assistance
celest shadow
I will. But the e-mail : policy@proximabeta.com .... is for contacting pubgmobil...
That is PUBG MOBILE's privacy policy e-mail. For public policy matters, you can send an e-mail to policy@proximabeta.com.
uneven cosmos
@celest shadow do u unban ppl?
blazing star
That is PUBG MOBILE's privacy policy e-mail. For public policy matters, you can ...
Thank God it wasn't a click bait for hacked accounts. 😍😍😍 Such a relief. I will file an ID claim through pubgm support.
celest shadow
That is not decided by us here on Discord, as the staff here: Administrators, Moderators and Contributors are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team, @uneven cosmos.
celest shadow
Thank God it wasn't a click bait for hacked accounts. 😍😍😍 Such a relief. I w...
All right.
uneven cosmos
That is not decided by us here on Discord, as the staff here: Administrators, Mo...
ok
gaunt hinge
Anyone know how to unlink phone number
unreal wolf
I think some players are facing this issue, it's that Facebook account users hav...
?? anything
proud wigeon
Is chinese emulator back for pubgm
fickle torrent
I did everything but can’t fine the icon of choosing picturs to send the transaction record
median venture
Hi, after I purchased prime plus from App Store for my account , the uc I buy is being deducted and I get messages that I did unofficial purchases, the only platform I get uc from is midasbuy, can you please help, thank you.
olive oracle
ممكن الادمن
night cloak
@median venture Unfortunately, all your future purchases will be deducted. Either you or someone else credited UC to your account not purchased from official sources.
Upload the image in imgur and send the link, @fickle torrent.
tired pulsar
@night cloak halp! about the metro bug? or if its just a new feature? 
night cloak
Only purchase from https://www.pubgmobile.com/pay/.
main condor
hello.. i have problem with my account.. when i purchase UC they appear but i cant buy any thing with it and when i restart the game they removed and i checked the game email they said u bought uc from unoffical form
main condor
<@!764234792697987142> Unfortunately, all your future purchases will be deducted...
I can fix it ?? My account was stolen so idk who did buy from unoffical sources
night cloak
@main condor You can fix it by keep purchasing UC. It will stop deducting once all the UC purchased illegally are covered.
stiff thunder
كس خواتكم
storm flumeBOT
Please do not use languages other than English, @stiff thunder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
stiff thunder
خوات الكحبه
main condor
How i can know how much i should buy
storm flumeBOT
Please do not use languages other than English, @stiff thunder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
main condor
@stiff thunder الله بعين يزلمي
storm flumeBOT
Please do not use languages other than English, @main condor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
night cloak
Can someone help me I need some assistance
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
mortal apex
Can someone help me I need some assistance
Please elaborate your issue.
vocal meteor
@PUBG MOBILE#5879
i changed the server from europe to north america by mistake and i need help to solve this problem or can you help.
My name Spyaaa
Id 5539240990
mortal apex
@vocal meteor Unfortunately u have to wait 60 days.
mortal apex
@vocal meteor As i already told you, u can’t change server. Please stop asking it.
night cloak
welcome to pubg @vocal meteor
vocal meteor
Okey@Ebbo44#1405
mortal apex
@vocal meteor I’m sorry about it. U cannot change server. U have to wait 60 days.
night cloak
feel sorry for ur job bro @mortal apex
mortal apex
@vocal meteor Please stop asking the same thing,i already told u twice that u cannot change server,even if u did it by mistake! I’m sorry for you but u have to wait 60 days! :((
@night cloak I’m not a moderator,just helping ;))
night cloak
ah
vocal meteor
<@585111161192579083> Please stop asking the same thing,i already told u twice t...
which you can't change me on the server please
vocal meteor
Yes
mortal apex
@vocal meteor U can’t change it. There’s no other way to change it! Please,i already told you many times.
mortal apex
@vocal meteor I’m sorry but u can’t.
vocal meteor
Why??
night cloak
i want install gameloop rmulator but i find 2 site
I do not know who is correct in them
frank parrot
i want install gameloop rmulator but i find 2 site
I do not know who is correct ...
Gameloop fun is the correct one!
night cloak
chilly briar
Why did they end cake event one day before? When it is said 25th
frank parrot
https://www.gameloop.com/
"ʀɪʏᴀx09/12/2020
[ Weekly Tip ] -
We only have 1 official website which is www.gameloop.fun"
chilly briar
I didn’t redeem my awards
night cloak
is using triggers against the rules ?
@frank parrot gameloop.fun is https://www.gameloop.com/. Just an alternative domain name.
I got triggers for Christmas 😁 I'm just wondering if using them is not against the rules. I hope not
frank parrot
Anyways, why I'm here... I'm stuck on the Asia server with 200 MS..... can't change back to EU for another 50 days, any way around this? (whoever thought this was a good idea should never be allowed to push an update again, lol)
night cloak
I got triggers for Christmas 😁 I'm just wondering if using them is not against ...
they're not for Bluetooth
@night cloak If you do not use any external softwares to bind any keys/buttons, you should be good. But I still don't recommend the use of those.
round lark
hello there
round lark
merry christmas to you too
I somehow lost my pubgm account this christmas
which I logged into after some several months today, to find myself at the create new avatar window
which I did and to my dismay, all my progress, friend list and data is gone..
I used the same FB account, which I don't remember unlinking.
night cloak
Are you sure you are not logging in from different social media? If you are on an iPhone, the game collects data from Safari, instead of dedicated apps.
round lark
I'm on android
but anyways
no worries, maybe I needed a fresh start
thank you mam, for hearing me out!
good day sir.
night cloak
Well, you can always contact the customer service to recover a lost account. And, no worries!
round lark
sure I will, thanks! and merry christmas! 🎄
solemn quail
I have video for wall hack
I report him me and my team but no answer ?
Can any one answer what happend
storm flumeBOT
Hello, @solemn quail!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
night cloak
If the user is found to be hacking he’ll be banned in the future, @solemn quail. The team need time to investigate every report.
For metro royale I have killed 15 people with full lvl 6 gear and they haven’t dropped the gear do they not drop their equipped gear or am I just rlly unlucky
solemn quail
@night cloak vaiasy Wall hack he kill from wall
median venture
Hi whenever I buy something, I get this message, what’s wrong ? I never bought anything from unofficial channels. Please help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @median venture.
Hello, @solemn quail!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
solemn quail
@night cloak no result i hate it really
barren warren
When will the metro royale glitch will be fixed?
round lark
I'm sorry for coming back like this but I want to do something about my lost account
my previous account somehow got unlinked from my fb, and I ended up making another one with the same fb account.
night cloak
You’ll need to contact in-game support, @round lark. We cannot assist you any further with this issue.
round lark
thanks
worldly kestrel
Dear pubgmobile game developers and moderators. On 12/18/2020 I ran into a problem, launching the game, I could not log into my account, as it was banned for 10 years. Having started to study the possible reasons for the ban, I could not find the point on which I got the ban, my account is almost 2 years old, during which time I have never thought about third-party programs. In most cases, I played alone. I did not engage in fraud. I ask you to reconsider the ban of my account, perhaps there was simply a failure in the program, or give me an exact answer for what reason it happened. It's a shame when you put your energy, time and money into the game and lose everything in one day. I would like to believe in your competence. Regards madamKuKu
5375759558
iPhone
Wi-fi
Russia
polar marshBOT
@worldly kestrel:
vivid ivy
I need to get back to eu server i contact the customer support and they still didn’t answer
night cloak
You’ll need to wait the 60 days, @vivid ivy.
vivid ivy
Iam ace at Europe i want to try to get conquer iam switched to na server and iam gold
clear spindle
Do a Routine Repair.
olive isle
@clear spindle i am reinstall the game after facing same problem hdr and ultra hd graphics
clear spindle
Just do a Routine Repair if it happens after Reinstalling.
gaunt hinge
Anyone know how to unlink phone number from my pubg easiest way
olive isle
@clear spindle after repire
game i am facing same problem
@clear spindle i am facing same problem on 1.2 beta version
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @gaunt hinge.
Hello, @olive isle!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
midnight isle
Why is no one dropping anything in metro royale?
onyx dagger
It is completely Random of what drops when a player Die/get Killed, @midnight isle.
midnight isle
I've killed over 20 people and none of them have dropped anything but ammo and meds
onyx dagger
Submit a report in #feedback-bugs, and make sure to include the the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
#old.
fathom ember
It’s everyone everywhere metro is broke, some say devs did it to stop cheating on metro ranks some say it’s a bug, would be nice if one of the pubgm people would actually acknowledge wether it’s intentional or not.
onyx dagger
May I know what is the issue, @fathom ember?
fathom ember
Wether it’s killing people or dying no one loses their guns, armor or backpacks anymore just the contents of their backpack. Which makes the game boring and not worth playing how are we supposed to rank up if we can’t kill people and make money. Looting doesn’t add up like killing players
onyx dagger
Submit a report in #old.
And make sure to include the the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
fathom ember
I’ve seen people asking this question for the last 2 days and no one has given any kind of answer
untold kestrel
Good evening, I have a problem, I want a solution, please
I want to speak to an employee if you allow it
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @untold kestrel. Remember to read through #faq before asking questions in the support channels.
untold kestrel
For two consecutive months, the band took a day on November 26, 2020 at 02:07:44 And the three-day band on 25.12.2020 at 01:51:08 without clear reasons
polar marshBOT
@untold kestrel:
fierce night
hello i have recieved pubg mobile beta test invitation how can i join ?
onyx cairn
Do you have "Test server" in the event section in-game, @fierce night?
fierce night
Do you have "Test server" in the event section in-game, <@496703521714864139>?
i recieved this msg
onyx cairn
Do you have "Test server" in the event section in-game, <@496703521714864139>?
Please answer as the message also asking for it.
fierce night
Please answer as the message also asking for it.
i don't know where can i find this exactly
yes i have it
i just found it
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, :
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
night cloak
onyx cairn
Please check out the message above, @fierce night!
fierce night
Please check out the message above, <@496703521714864139>!
i have already recieved the invitation i don't need to apply for it , am i wrong?
onyx cairn
It guides to beta test program, where you can submit your feedback directly to the beta team, if you have been accepted.
hidden arrow
is back date ban possible on pubg mobile.? like if someone played oh 24th dec 2020 but his acc got banned on 22nd dec 2020.?
naive oar
Hello anyone here i need help
scarlet kraken
Does the new update prevents players in Metro Royale form dropping loots?
They don’t drop loots except for items inside the pack pack
fierce night
what is this please help
celest shadow
is back date ban possible on pubg mobile.? like if someone played oh 24th dec 20...
There are various duration of account suspensions, not only 10 years.
celest shadow
Hello anyone here i need help
How can we help you?
strong nimbus
Hello..
A friend threw me 1 file and I realized it was pubg mobile, but at first I didn't know it was a trick, and then when I downloaded it to my phone, I realized it was a trick pubg mobile, but it was too late, and I didn't want to use it, so I'm a victim of friends, so I'm asking for my account to be opened, and I promise I'll play my game honestly...
Id 61219157521
polar marshBOT
@strong nimbus:
celest shadow
It means that your account is not eligible for the beta test, @fierce night. Please apply via the aforementioned link above sent by @storm flume.
hidden arrow
There are various duration of account suspensions, not only 10 years.
Yesterday night my frnd showing online but today his account showing 10yr ban notice and strange thing is ban date is 22.12.2020
fierce night
It means that your account is not eligible for the beta test, <@4967035217148641...
but i recieved this message today
celest shadow
Please refer to FAQ 2.12 in #faq for further information, @hidden arrow. After reading, you can inform him how to appeal to his suspension.
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @fierce night:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
hollow hedge
midasbuy website down?
onyx dagger
Probably down for maintenance, @hollow hedge.
hollow hedge
ok future moderator
fierce night
@celest shadow i know this am just asking about the email i recieved ... it should be there is a mistake or smtng
celest shadow
Everyone received the in-game mail, @fierce night. If you read it properly, it's a first come first serve basis and that you will need to get the limited binding code via your events section, under Recommended > Test Server. However, the system detects that the account you are currently using is not eligible to test the beta version.
As an alternative, you can apply for beta via the link above.
fierce night
Everyone received the in-game mail, <@496703521714864139>. If you read it proper...
thank you very much for your time ♥
timber compass
Hi i am facing a problem while verifying a number when i try to change region?
timber heath
unlock please, I did not break anything. Played honestly 2.5 years old.
разблокируйте пожалуйста, я ничего не нарушал. Играю честно 2.5 года.
Nickname — TOLMACH’
Account — adebayor25@inbox.ru
polar marshBOT
@timber heath:
agile canopy
Is there any thing to do when people disturb you during cheerpark session
Like coming in front of us, or proning near us
sick shale
Get close to the edge
agile canopy
Get close to the edge
A guy comes and prones near me and when he rotates my aim gets messed up
viscid karma
Hey I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @viscid karma. Remember to read through #faq before asking questions in the support channels.
viscid karma
I was sleeping last night and my account was suddenly banned because of violations of user agreement, I don’t know what does that mean, also all my rank has been cleared to bronze, I sent an email to PUBG support but no one replied
polar marshBOT
@viscid karma:
rugged basalt
i change my server mistake but i want to change it back so i can play normal. what should i do?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @rugged basalt.
hidden stratus
Someone hacked mine just now amd changed my server
storm willow
For account related issues contact ingame customer support
hidden stratus
Yesir
rugged basalt
it doesnt help
reef crown
storm willow
@reef crown we support only Global version
storm willow
You’re welcome
rugged basalt
do you need to wait 60 days to change server agian?
rigid canopy
Can i use GFT TOOL ???
storm flumeBOT
Use of unauthorized third-party software or methods, @rigid canopy, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
storm willow
Yes @rugged basalt
rugged basalt
i cant play my game now
rigid canopy
Use of unauthorized third-party software or methods, <@543015883732418561>, such...
Ok but without GFX I play 20fps, with GFX I play 50/58fps
onyx cairn
Upgrade your phone or check its specifications to run PUBG MOBILE without issues.
rigid canopy
why i have to change my phone if i play at 60fps with gfx tool? don't you think it's a bit stupid as an idea?
storm flumeBOT
Use of unauthorized third-party software or methods, @rigid canopy, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
rigid canopy
The problem is not my phone, the problem is the game.
analog drift
How can i clam WINTER COMMUNITY BATTLEGROUND PUBG MOBILE Challenger 2020 role ?
I already rigestered my team
sick shale
No such roles here
analog drift
But i dont get the email
sick shale
Region?
dark scarab
Already repaired
sick shale
Can you try to ask in Pakistan server? Since this is a regional event
dark scarab
Okk
winter fiber
The Server can be changed before 60days any time from Brothers in arm glitch.
tight hound
Why is the change country/region is not appearing on my account setting? I want to change the country
stark plank
Yesterday,I reported the player who tested the turbo and high jump trick on the training ground in the bronze league and was penalized half an hour later. In addition, our detective investigations are checked in a short time. We will not allow them to cheat by working together sunglasses. Thanks PUBG mobile❤️
sick shale
Why is the change country/region is not appearing on my account setting? I want ...
Accounts that are registered in** EEA** region don't have this option due to laws.
kindred coral
polar marshBOT
@kindred coral:
tight hound
So I can’t change the country even if I moved to USA?
sick shale
No
stark plank
Friends,I know them all. Most vip cheters are pharaohs and mummies,but these are also banned. All of them are detected. Let's keep reporting.
sick shale
Yesterday,I reported the player who tested the turbo and high jump trick on the ...
Thank you for your feedback, feedbacks are always welcomed in #old.
Move to a discussion channel if you don't require any assistance.
stark plank
@sick shale Thanks. Good job👏
surreal turtle
How to unlink email? Help
little wind
why is my second account banned?
polar marshBOT
@little wind:
keen root
Can I use Chinese gameloop?
wet notch
Do you guys know why Metro stopped losing gear in loot? Is this permenant or Christmas event? @polar marsh
river lotus
There’s a team named Team 17pk removed from pmpc semi finals group B for sending wrong photos of themselves 1st thing is they sent the right photo and the 2nd thing is the management replied after a whole week for the photos please have a deep sight in this matter i’m posting it here because there is no support or management in Pakistan region. There is above million prizepool please help It’s not easy to reach this far. Even hackers qualified and we are getting disqualfied for playing fair.
@sand path
It is a serious matter please help
@polar marsh
onyx cairn
You need to contact the team via PUBG MOBILE Pakistan Discord server as this is a regional event. @river lotus
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @noble inlet. Revert this at any time by sending .emulator in #481204134859505684.
celest shadow
I want PUBG Mobile sensitivity for computer
Feel free to ask your fellow emulator players in #emulator-chat in this regard.
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @keen root. Revert this at any time by sending .emulator in #481204134859505684.
celest shadow
Can I use Chinese gameloop?
Please use #emulator-support for further assistance.
white patio
Where do I report teamers?
celest shadow
Please use the in-game reporting function, @white patio.
white patio
I have footage, is there a way I can submit it or do I just report?
viscid thistle
river lotus
@onyx cairn If they have replied there why would I come here! I want justice i’ll post it on insta youtube twitter everywhere. Favourtism on it’s peak
rough crown
#questions My account has been banned for 10 Years, I haven't used any cheats or hacks, I have claiming in-game but there is no response from your side?
polar marshBOT
@rough crown:
onyx cairn
Report such there and wait for their response. The team will take actions once cheating behaviour has been detected. @river lotus
river lotus
I can’t wait finals will start they have already given slot to someone else We worked hard for here
onyx cairn
Sharing it everywhere won't solve the problem as these reports are not confirmed.
wet notch
Metro mode stopped losing gear in loot after defeated. This has changed the game nature completely. Is this a bug or permenant change? please elabrate @polar marsh
median venture
Good afternoon, why do I get this message whenever I purchase something in the game? I’ve never bought anything from unofficial channels or did ask for refund, I’ve contacted the costumer center, but my question is could you help me to see the date and time of the unofficial purchase? Thank you
night cloak
@median venture Unfortunately, all your future purchases will be deducted. Either you or someone else credited UC to your account not purchased from official sources.
onyx dagger
Submit a report in #old, @wet notch, and make sure to include the the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
median venture
<@764234792697987142> Unfortunately, all your future purchases will be deducted....
Do I get banned for that? How can I know how much is the penalty and the date and time and the channel it was charged from? Thanks
onyx dagger
Please contact the Customer Service in-game for that, @median venture.
And yes, you would get banned.
median venture
Customer service do not response and when they do they just say that I made unofficial purchase and it will be deducted and that’s it, I need to know the date of purchase and channel, can I check account purchase history?
night cloak
Do I get banned for that? How can I know how much is the penalty and the date an...
If you keep making further purchases from an illegal source, your account might get banned! @median venture
onyx dagger
You may check it from the appstore if you use Apple, @median venture.
median venture
You may check it from the appstore if you use Apple, <@!764234792697987142>.
Yes but I made from Midas buy as well, the purchases from there are not recorded, I just want to know the date of unofficial purchase or the date of refund request, maybe someone wants to me to get banned and they did this🥺
onyx dagger
We cannot do much about it here, on Discord, @median venture. :(
night cloak
@median venture I would suggest that you don’t make further purchases from other sources and you directly purchase uc from PUBG.
median venture
<@764234792697987142> I would suggest that you don’t make further purchases from...
Thanks for your response.
onyx dagger
Also, you may change the passwords of your Linked Social Media as soon as possible if you think that someone has access to your Game account, @median venture.
median venture
We cannot do much about it here, on Discord, <@!764234792697987142>. :(
If not here then where I can get help, since I’ve never purchased from unofficial channels or requested for refund. Thanks
night cloak
Thanks for your response.
Anytime 🙂
night cloak
If not here then where I can get help, since I’ve never purchased from unofficia...
In this case even if you ask for a refund they might not give one. But try sharing the screenshot and see if you can get a refund. @median venture
onyx dagger
Sadly, @median venture, it is not possible to Refund.
median venture
In this case even if you ask for a refund they might not give one. But try shari...
I do not want to get refund, I just want to see the information about that illegal purchase, like the date and time and from which channels was it from. Thank you
night cloak
I do not want to get refund, I just want to see the information about that illeg...
You will know from wherever you made the purchase.
celest shadow
For your information, we only recommend the in-game system and https://www.pubgmobile.com/pay to purchase UC or Royale Passes, @median venture.
umbral blaze
My account was hacked please help
median venture
For your information, we only recommend the in-game system and https://www.pubgm...
That’s what i always do, I buy in game (AppStore purchase) or from Midasbuy, which is official channel as well.
onyx dagger
Do you have the access to your Game account, @umbral blaze?
celest shadow
If that is the case, can you please take screenshots of the in-game mail and post the issue in #old. Please don't forget to include the following details, @median venture:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
umbral blaze
@onyx dagger Yes, access to my account via Twitter
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @umbral blaze.
umbral blaze
@onyx dagger No response to me please help me through you
celest shadow
You will need to contact the in-game customer service and the customer service of your social media account in question, @umbral blaze. For social media support links, please refer to FAQ 2.8 in #faq.
night cloak
My account was hacked please help
@umbral blaze Please contact the customer service via the in-game settings for further assistance.
night cloak
My account was hacked please help
Or do you have any of your other social media accounts linked to your game account?
Guys how to behave in case of a 1 day ban (ios user, no jailbreak, no third party app, obviously no cheats, everything vanilla)? Im kinda scared of a multiple ban since there's no reason for it, leading to a permaban in the end.
Has pubg released any kind of statement about ios random bans?
spice dust
My account has stolen and the name changed when I sign in with twitter this message appears I tried from other devices please help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @spice dust.
umbral blaze
@night cloak When I send to Customer Service, the conversation closes via auto-reply, and I don't know why. help me please
celest shadow
Hello, @night cloak. Please refer to the message below in regards to your concern:
median venture
If that is the case, can you please take screenshots of the in-game mail and pos...
Did this thanks a lot, I hope I get this solved.
celest shadow
Did this thanks a lot, I hope I get this solved.
Thank you for reporting. We appreciate it.
night cloak
<@456226577798135808> When I send to Customer Service, the conversation closes v...
Do you have any of your social media accounts linked to your game account?
onyx dagger
If you answer the bots questions correctly, it will then guide you to one of the staff members, @umbral blaze. :)
umbral blaze
@night cloak Yes, I have a Twitter account + the phone number for the account
night cloak
Hello, <@456226577798135808>. Please refer to the message below in regards to yo...
So basically no answer and any ios user can get screwed any time randomly? Because in that message theres literally nothing.
celest shadow
You will need to contact the in-game customer service and the customer service o...
Please refer to my message here, @spice dust.
night cloak
<@456226577798135808> Yes, I have a Twitter account + the phone number for the a...
Try logging in through either of them.
night cloak
Try logging in through either of them.
Else contact the customer service for further assistance. @umbral blaze
hoary spoke
Hi I'll share gfx tool making on my youtube channel do you think I'll be copyrighted by pubg friends <@&481161015728406538>
storm flumeBOT
Use of unauthorized third-party software or methods, @hoary spoke, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
night cloak
Are they at least aware of the fact ios users are getting 1 and 7 day bans randomly?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
onyx dagger
Please do not mention the Moderator role for in-game enquiries, @hoary spoke.
umbral blaze
@night cloak I can log in to Twitter
The hacker hacked Facebook and can enter the game via Facebook
hoary spoke
@onyx dagger So what role should I talk about?
onyx dagger
You may refer to this, @night cloak:
#questions message
median venture
Thank **you** for reporting. We appreciate it.
The thing is I can still purchase uc and use it in the game, however when I do that I get this notification that doesn’t show how much UC was deducted .
onyx dagger
You can just state the issue here, @hoary spoke. :)
night cloak
<@456226577798135808> I can log in to Twitter
The hacker hacked Facebook and can...
Well, in this case kindly contact the customer service. @umbral blaze
hoary spoke
Hi I'll share gfx tool making on my youtube channel do you think I'll be copyrighted by pubg friends.
storm flumeBOT
Use of unauthorized third-party software or methods, @hoary spoke, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
onyx dagger
GFX Tool making?
umbral blaze
@night cloak When I call the customer service, the answering machine closes the conversation. Please help from your solution
night cloak
You may refer to this, <@456226577798135808>:
https://discord.com/channels/39308...
Yes, it doesnt say anything in the message. I can refer to it but it doesnt say anything. Am I at danger of a permaban or another 1 day ban? Why is this happening? How are they going to fix it? Any kind of compensation for the damage?
hoary spoke
You know, the FPS is going up and everything.@onyx dagger
onyx dagger
When the bot provides you different suggestions, you may type No, nothing helped, and then state the issue, @umbral blaze.
night cloak
<@456226577798135808> When I call the customer service, the answering machine cl...
If you answer the bots questions correctly, it will then guide you to one of the staff members!
umbral blaze
@onyx dagger Please help me through you in linking to my hacked account
hoary spoke
You know, the FPS is going up and everything.<@755996742549504151>
@onyx dagger
onyx dagger
We cannot do much about Account related issues here, on Discord, @umbral blaze. :(
Only Customer Service in-game can help you with Account related issues.
normal fulcrum
The details on how to unlink an account is mentioned in #faq 2.5 @umbral blaze. Make sure to go through that channel as most of the queries have already been answered there
onyx dagger
Let's hope for the best. 🤗
celest shadow
Hi I'll share gfx tool making on my youtube channel do you think I'll be copyrig...
We do not recommend you doing so. GFX Tools are illegal to be used in the game anyways.
night cloak
S
onyx dagger
Yes, @night cloak?
celest shadow
The thing is I can still purchase uc and use it in the game, however when I do t...
Noted. Feel free to edit your message in #old to include this detail.
night cloak
@umbral blaze try unlinking your facebook account so that the hacker can no longer login
hoary spoke
@celest shadow I wouldn't recommend it however, I'll just throw it on youTube for teaching pubg mobile
night cloak
@support i am sending the bugs and glich but no one care f of
onyx dagger
Suggesting others to use GFX Tools is not allowed too, as it may lead to a suspension of their game accounts, @hoary spoke. 🤷♂️
celest shadow
^
umbral blaze
@night cloak The answering machine is not receiving a conversation. Conversation closes immediately Do I record a photo?
night cloak
<@456226577798135808> The answering machine is not receiving a conversation. Con...
@umbral blaze try unlinking your facebook account so that the hacker can no longer login
median venture
Noted. Feel free to edit your message in <#654220590462402560> to include this d...
Thanks a lot.
umbral blaze
@night cloak I unlinked the Facebook account but the hacker logged in every morning
hoary spoke
@onyx dagger Dude, I'm turkish, so I'm writing to you in translation and he's wrong, and I've told you that I'm not suggesting or making anyone use gfx tool, it's just how it's done on my youtube channel, like making gfx tool our own application, you know? @celest shadow
median venture
How long does it take for Costumer center to response?
onyx dagger
So most probably, that might not be the Social Media account which has been hacked, @umbral blaze.
hoary spoke
<@755996742549504151> Dude, I'm turkish, so I'm writing to you in translation a...
@onyx dagger