#questions
1 messages · Page 1180 of 1
this one
Send me email
Sir that not helpful
Please contact the customer service via the in-game settings for further assistance, @viral yarrow.
We cannot help you with account related issues. Please contact the ingame customer service.
Hi Bot 😛 In game service never reply to my text after a week.
I text with them but they did not respond
Can you help me to unlink hacker's account
^^
It’s been more then 2 week
Contact them again.
I did yesterday no response
Patience
R u guys help to fix my problem
We Discord staffs cannot help you with account related issues.
We already have #discord.
and this is a community channel not for account related.
I thought u guys help with my problem cuz m tried to text with Customer service they never reply back
got killed by speed glitch in metro royal which people are using for more than week and didn't get fixed yet , i lose rare weapon ,helmet and backpack at the same time
what should i do in this situation ?? , where is the developers who is working to fix this glitches ?
Hello, @umbral canyon!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
cannot access ban page system bussy
Try again after some time, @spring abyss.
@onyx dagger it was 4 hour tryng with diferent isp the result is same
This can be because a lot of players would be checking the ban pan, @spring abyss.
Hi Good Day.. My Account Got Hacked But i Recover My Game Link Login And Facebook. But Hacker Linked Google Play Login Thats Not Mine. how to Solve This Problem ?
Hi....Can I get banned because of using GFX tools?
So,How I must make my graphics better?I can not do it at pubgm settings...
@night cloak Sir Can you help me please ?
?
everyone plays the graphics available in the settings if you use GFX you will get ban for sure
Please state your issue
Hi Good Day.. My Account Got Hacked But i Recover My Game Link Login And Facebook. But Hacker Linked Google Play Login Thats Not Mine. how to Solve This Problem ?
you can contact Ingame customer service and request to unlink hackers acount account
Hi , i can get banned with chinese emulator if i play only in rooms?
No Body Reply there since morning. and hacker disturbing me again and again with his Login
please use #emulator-support for emulator related questions
i dont know why this can happen tryng with vpn then just work
When I try to set my graphic settings I see a notification It says this is going to be available on your device...but I can not set that
the setting you tried is not available for your device so you cant play with that graphics
answer the bot correctly
Thanks.
@dreamy eagle your conversation should be like this
VPN is not Recommended.
Got it And Thanks for the Info.. But i already Enter in the conversation and how to close that ? because there is no option for new conversation
@onyx dagger yaa i know but i need to giving rate video report
You may try typing Skip, @dreamy eagle.
You may try again after some time, @spring abyss. 🤷♂️
There is no Skip Option also
you can click Help and go back to previous page and start a new one
i press help and then press contact us and redirect on same conversation
As they have not responded, you may wait patiently for their reply, @dreamy eagle.
But Hacker start attacking in difference way . i don't want he will banned my account
We cannot do much about Account related issues, here, on Discord, @dreamy eagle. :(
You need to wait patiently for their response, and let's hope for the best! ❤️
i am using iPhone 11 Pro Max and game is full updated ..when i go for Game link login getting this error because he doing some thing bad with my account
Contact in-game customer service regarding this.
But When i login with fb there is no any kind of this Error
Do you know what to say to unlink email?
Hi, I unlinked on facebook, I waited 7 days and it still stayed there .. I unlinked again and I have to wait another 7 days.
When the bot provides you different suggestions, you may type No, Nothing helped, and then state the issue, @proven crescent.
I did and it keeps giving me automated messages and ends the conversation
As the email link feature is still in the BETA version, @proven crescent, I do not think that there is a way to unlink it.
When will it enter global?
What do you mean?
The email unlink
You said it’s in beta, when will it be released on global? Next update? Any ETA?
It is in global, @proven crescent. There’s been no information regarding if there’ll be a unlink part of the feature. Feel free to provide your feedback in #old.
Did you accidentally log in using Facebook during the 7 day period, @worldly vine?
No , i still loggin with google play
I said the Feature is still in the BETA phase, @proven crescent.
Mhmm so when will it be out of beta and accessible?
That seems weird. Try once again and if the same thing happens again, please report it in #old, @worldly vine.
Okay
You said it’s in the beta version, so when will the same be available in the global version?
Read my latest message above. @proven crescent
So confused but okay all I can do is wait
What if someone else hacked into my account and linked with email?
You may contact Customer Service in-game for that.
I would just have to put up with them kicking me out of games?... you just said it’s in beta phase so how are they going to help me? 😭
I tried but the stupid automated messages don’t let me write the issue and await a reply
It is in global. But There’s been no information regarding if there’ll be a unlink part of the feature. Feel free to provide your feedback in #old.
Hi, I have a question, can you help me
We are unable to provide assistance if you do not ask a question or state a problem, @left smelt. Remember to read through #faq before asking questions in the support channels.
I have a PUBG account on which I spent nearly $ 200K and did not get the hashtag of a PUBG partner. Why?
The title can no longer be acquired.
Good afternoon, is it possible to get help here with an wrong ban issue in pubgm?
@remote timber:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
- Didnt even top up this season at all.
- Have been collecting uc from the rp without any uc being deducted
- Didnt even say how much uc got deducted
How do i proceed with this?
Please contact the customer service via the in-game settings for further assistance, @jagged fractal.
My server have changed itself to asia i want to get it back to middle east

I have a PUBG account on which I spent nearly $ 200K and did not get the hashtag of a PUBG partner. Why?
That title is no more acquirable, @left smelt.
you can’t buy the title with moni
I spent a lot of money on my account. I am an Arab and I can help the users
I also have a YouTube channel of 1,000,000 followers. I am directing them to Pubg
@onyx dagger can you help me
You cannot get the title anymore. And you should contact the MENA team if you are a content creator for other perks.
How to contact the Middle East team?
Hi everyone, Can anyone help me to update the SRC version to 99999?
i updated and revert back. Now i cant log in due to newer version logged in
You edited the file ??
no. Hacker logged in with newer version. then I updated mine to follow suit.
@left smelt Go to MENA Discord server from #735483472432594994 subpoint 3.1. And, make sure to link your YouTube channel with your discord profile before doing so.
but the modified file cant unlink the account since hacker link his twitter.
Modifying will result in an account suspension. Please reinstall the game and then contact in-game customer service.
so i reverted back to the original. and not able to log in due to newer version logged in. i want to go back to src 99999 without any success
When is premium crate going to@open in global version
why i cant login on beta ver no have other login
My it says this My account aint guest at all its linked to 3 social networks
@cunning oasis Your account is not eligible for a server change before 60 days.
@night cloak why i cant login on beta ver no have other login
I didn’t change the server it changed itself i am playing in middle east server
@night cloak i am at crown 4 at middle east i want my server back
Hello, PUBG MOBILE, I am the account holder known as 5224047887
My band account has been granted for a period of 10 years injustice after a long period of playing and reaching the concier classification Please reconsider your decision regarding the band so that the band is canceled or reduced Thank you
@lime crypt:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
This morning when i opened it turned itself to asia by glitches
@keen lotus Do you have the test server access code?
yes
@cunning oasis You can’t, not before 60 days.
guys my matchmaking time on emulator take too much time and even go after the remaining time
but not login show this err i sended
@keen lotus What does it show when you tap on more?
@night cloak why i cant i didnt change it by myself it came to asia by your glitches
nothink
@rare ridge It is normal due to less number of active players. Try going Squad TPP, to reduce the wait time.
@night cloak
Majority of the emulator players are in Asia. Hence the wait time is longer on Middle East server, @rare ridge.
@keen lotus That is unfortunate then. You can’t enjoy the beta.
@night cloak asia server is too way far from me
Please fix my account its full of glitches I cant get anything in it even Rp prime doesn’t shows and more over it says my account is a guest account
same ....
Understandable. But there’s nothing can be done. Unless you want to go mobile, @rare ridge.
@night cloak then why must have problem
@night cloak can't i scam the game and let it treat me as mobile 😂
@keen lotus Feel free to contact the customer service from the login screen.
in iraq most gamer try play on hack then pubg ban guset from iraq but me not hackr its not my problem
@rare ridge Expect a 10 years ban along with it. You never should find unfair ways to playin a multiplayer gaming environment.
Is there any humans here? I think i am talking to someone
okay
@keen lotus I recommend ignoring this beta and wait for the next if the problem persists.
ok thank for u help and unmute
Ok
@night cloak ???
@cunning oasis Yes?
i have only one option
where other go
@night cloak
@night cloak You either used Wechat or VK, or you switched OS (Android to iOS/iOS to Android).
i am only on phone
@night cloak please reply to me i asked you for something
android
@cunning oasis Could you ask again?
😦
@night cloak Never used the game on an iPhone?
i have only android how can i use it on iphone
😩
Then have you used WeChat or VK before?
bro i am from bangladesh
there only three option
@night cloak Please fix my account its full of glitches I cant get anything in it even Rp prime doesn’t shows and more over it says my account is a guest account . My server got changed itself to Asia also i am playing in middle east server i want it back however
@night cloak Sorry, cannot help you if you are from India. Keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.
See it says select server isn’t available for guest account?
Hello i have an issue. i have realme 6 and when i watching an animation i cant watch full screen after animation again beeing full screen my game
@cunning oasis Your account is not eligible for a server change before 60 days, and there are different reasons for prime pass to not show up. Did you try to get a refund for Prime in the past?
i am not from india
I have prime plus active and i dont get rp prime yet and why it shows my account is guest account
Google keys itseld
@daring blaze Try changing the screen corner sizes from the game’s graphics settings.
Where to submit emoji suggetions
I need to change my server i am a Middle East server player it changed itself to asia when i enterd the room
@night cloak We cannot help you. Please use #chat.
@cunning oasis Again, server change is not available for your account. The guest message is just an automated message.
@cunning oasis you must changed the room to asia then its have been chaned or there are no chances of changing
@night cloak Emoji suggestion for game or this Discord server?
@daring blaze I’m unaware about the solution unfortunately. The best suggestion I can give you for that issue is, go to Facebook and search for YourDeviceName Community and join the group. Ask there if anyone is having the same issue. If they are, just ask them what they are doing to fix it.
@night cloak i need to get my server back i guess there not a big mistake in changing the server why did u guys make it a big issue
I cant get rp prime in my account
@daring blaze Some sorta bug with the device resolution.
@cunning oasis RP prime is Android only.
how can i fix it
I do not know any fix. You may wanna get help from a Facebook group or a forum for your device.
What can I do to get the shiny gold royal pass emblem with wings? When I buy the pass then the emblem is gold, not shiny and has no wings.
@night cloak chose one UK or US languague for you
i am chancing my device language for you can understanding my settings
after than i will send ss
@stark trout No idea, maybe @woeful elm can help. I have seen him having a gold emblem. Wait for him to reply.
Can anyone helps me i want to play beta version but it needs code and everytime it says system is busy
@night cloak how about ios it’s available in it?
Oki Doki, thankU anyways
pls help 🙏
it’s not giving me everytime it says System is busy
✋
in keeping uninstalling installing but still same
@mighty plover Try again after a few days. If it is a system busy error, the game is thinking you are using alternative methods to get the code.
i’m not sure what alternative methods because i didn’t tried but i’ve been waiting for weeks 🤷🏼♂️
@daring blaze ?
is these right ss
@mighty plover That what the game thinks, and, unfortunately, there’s nothing can be done other than waiting.
@daring blaze I do not know what are you trying to say.
says this error message when i try to copy some youtuber's claw settings
After submitting where will i get reply back from
@cunning oasis You are not guaranteed to get a reply. But the devs are always looking into the channel for community feedback and bug reports.
@night cloak Change between your controls, there Are 3 Control Settings which you can choose When you Go into Settings than controls. Like 3 „Settings“ you have to take the Same as the YouTuber has
Will hill bugs be fixed in the game? For example,Rozhok hill. Or Ruins. Everyone uses game bugs as an advantage. The opponent hits me from the roof because of the top hill bug but when I hit her the bullet go away. Developers should take it into account. Our previous feedback was not taken into account. I also wrote from here.
I subscribed prime plus yesterday but i didn't receive bonas ( 300 uc classic and premium crate) till now... What can i do
Which player will we report? Everyone uses hill bug. The game should fix this.
Apologies, my bad, @stark plank.
Hello, @stark plank!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
@onyx dagger No problem. All of my friends who played the game,including bro me, have already reported. We report,but no results. And this game bug has still existed for how many seasons.
It will be fixed soon, @stark plank, hopefully.
We report over and over again in vain.
Understood thanks.
You're very welcome! 🤗
Thanks 🥰
:)
Please contact the customer service via the in-game settings for further assistance, @night cloak.
Who can help me, i need someone to talk to about my account
We are unable to provide assistance if you do not ask a question or state a problem, @peak ore. Remember to read through #faq before asking questions in the support channels.
Is logging in with wechat still possible? I don’t get the option
Helo
I meant do you play PUBG MOBILE Global version, or the Korean/Vietnam version, @bright gale?
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
Global lol
Bitte helfen Sie mit und senden Sie meinen Fall an das angesehene Team, um das Verfahren , das auf meinem Konto durchgeführt wurde , wieder aufzunehmen Mein Konto des automatischen Herunterladens von Malware aufgrund der Anzeigen die in vielen Anwendungen erscheinen . gesperrt . Ich habe dies nicht bemerkt . Ich bitte das angesehene Team das Erscheinungsbild meines Kontos wiederherzustellen und mich dieser Nachricht so schnell wie möglich stzumelden . Ich spreche meinen Fall an Sie Geschichte des Verbots 2020/12/14 ID PUBG. 5267968662 es ist global Acc.
Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@onyx dagger
@bright gale Install the WeChat app and then open the game.
Ohhh it has to be installed, okay thanks!
Helo can anyone please help me in recovering my hacked account by anonymous person. Please 🥺
I forgot I deleted it and then didnt see it in pubg
Do you have the access to your game account, @night cloak?
Please help and submit my case to the respected team to resume the procedure that was being performed on my account of automatically downloading malware based on the advertisements that appear in many applications. blocked . I did not notice this. I ask the respected team to restore the appearance of my account and to report this message as soon as possible. I'm speaking my case to you Prohibition story 2020/12/14 ID PUBG. 5267968662 it's global acc.
Yes but hacker has linked his social too
Did your Game account get banned, @night cloak?
Yes
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please contact the customer service via the in-game settings for further assistance, @night cloak.
Hello pubg guys
My friend lives in a poor area and he has bad internet connection, yesterday he got banned for 10 years, most of the time his ping over 400ms and he looks atrange when he moves from spot to another,, we think this is the reason for the ban,, any helpful information ?
@rapid walrus:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I tried it many times but there is no response.😩
You may wait patiently for their response then, @night cloak.
I am waiting for reply nearly from 3-4 months .😭
Again how much time I need to wait 😑
It didn't help
You may send them a Reminder message.
Please I beg you help me . Just remove the socials which I say from my account please
We cannot do much about Account related issues, here, on Discord, @night cloak.
Only Customer Service in-game can help you with this.
But there's no reply since 2-3 month I am trying to contact through in-game .
Can anyone please tell me how can I contact the officials directly for help .
You may send them a Reminder message about it. 🤷♂️
Yes I did that also 🥺 believe me .
i think you meant Reminder
@clear spindle i just want to ask, is the testflight version same as the one on the website?
Btw thanks for the testflight link ive been waiting on that link for so long and no one ever gave me, thanks
Thank you, @night cloak. And Yes.
Waiting for their response is the only way in this regard, @night cloak. :(
See this the hacker has linked his Facebook account and email . I have access of play games only I am begging for help from 1 month
BETA version??
Forget about it, ill wait on rock
But there's a limit of waiting for reply and now the limit has crossed . Now I can't wait more please help .
Oh, did you mean Gameloop BETA, @night cloak?
Best Player in the world set new ranking record
Again, we cannot do much about Account related issues, here, on Discord, @night cloak.
No way, thats a photoshop
May I know from where did you get this, @fluid locust?
@onyx dagger took a screenshot in-game
Please do not post Off-Topic images here, @night cloak.
I will provide you all the information whatever you say just help me .
What can I do to get the shiny gold royal pass emblem with wings? When I buy the pass then the emblem is gold, not shiny and has no wings.
You need to buy the Royal Pass 3 times in a Row for that, @stark trout.
Jesus
You may now move to a Discussion channel as you've been answered about this, @night cloak.
😟
Hello guys why i cant login my twitter accautn ?
My server got changed automatically 🤨
How's that possible. please help me .
UID : 5240082205
Name : ٭NAWAB
Device : Realme 5 pro
Country : INDIA
SERVER : ASIA
In #old, @night cloak.
Try downloading the Twitter app, and then try again, @molten pewter.
It is showing slow mode is enabled
So I sent it here
You may send it after the slow mode ends, or you may edit your last message.
Okay👍
Alright then.
Please be patient, @fluid locust. Actions will be taken about it. And Thank you for reporting.
Hello! My question is, I accidentally switched the Server from Europe. Do I have to wait for the 60 days to restore it?
Yes, @jagged tartan.
Why?
مرحبا اريد مساعدة
Please do not use languages other than English, @icy hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
300ms a ping can't play like that.
My account has been banned for 10 years and it was made in error because I did not violate the rules of the game
@icy hazel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
What's the point of Cooldown?
How to join a test server?
Hello , i didn’t buy a single uc from anywhere. I always buy uc from my personal credit card. Today I bought a uc pack and got this message.After every spin i am getting this message
dm me
To ensure that you experience less network lag and have a more stable and better gaming environment, players are currently unable to switch servers at will.
You can apply for the PUBG MOBILE beta program here, @vast wyvern:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Please contact the customer service via the in-game settings for further assistance, @ionic lance.
Why I got banned without any reason
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello easy come First My id 5587917841 code When I was playing a game over xioami Celluar data when The ping (MS) increased, I Switched To wify to continue the game quickly and after minutes l got the server error. When l Wanted To go back To the game l came across a 10-year ban. l reguest you to See My message as soon possible. Thank you
@humble cedar:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Yes, @umbral topaz?
Nothing
#chat then.
la yuzhir ladaya zira taghyir albalad id:5411466743
I don't see the button to change country id:5411466743
anyone play
@polar marsh Someone hacked my account.
Today when I logged in with my twitter ( @Muhamma62798130 ). It created a new bronze level account for me. My account ID was 5260892853. Please help
Got them to unlink the hacker E-mail
Yes it is.
Guys they really help
They've answered you, please be patient.
Thank you rock 
You're welcome :)
Hello, I come to my account. I do not see the button to change the country. Please help and thank you
id:5411466743
Hi, I have a request for you to make it possible for me to change the region of my account, it's locked, has 122 days left to be able to change again but I have recently shifted to another country and I'm not able to use the services because of the different country anymore!
Hope you'll solve my issue asap! Thank you!
In game Id: 525805853
As you have created an account by selecting Europe, you'll not be having that option due to EEA rules, @tall compass.
Unfortunately you have to wait for 122 days, @tired finch.
There could be a way, I don't wanna leave my main pubg account for 4 months because I can't use a lot of services! Just do me a favor that's all
If there is any rules regarding this then I say nomore
Only way is to wait.
Will bonus challenge be available in US again
You can if you're moving countries.
I changed recently can I change that again
After the cooldown.
Is there any other way
No.
To change that right now
But you gotta help your clients man, everyone does, I'm not breaking any rules or anything, I just shifted to another country and want the region changed too! I know there is a time set for that but it's really too much, other people get like 30 days or 60 days, it's been locked to me since like 3 months and more 4 months to wait, I've waited enough already
Can someone pls help me I can’t log in pls😞😞😞
Please explain your issue, @night cloak.
Someone stole my Facebook account so I changed the password but they managed to update it somehow and I can’t access it
And I put a lot of money in the game
That is at first when they change it starts from 30/60 then 120 and 180, @tired finch which you've agreed when changing region, now only option is to wait.
Contact the in-game customer service, @night cloak.
hi , everyone i have been banned for 10 years for no reason , i was not cheating when i killed a hacker in match , suddenly banned notify poped up and i banned : (
Please help me out in this situation i really need imediat help of @polar marsh ,can you guyz help me how i can prove to unban my account.
@frigid pumice:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Ok thank you
How do I get outfits that aren’t in store for me. But they in store for Asian or EU region
Another thing about account being banned by itself, first time for 7 days saying that I'm not using official version of game which is not true, it happened to me again recently and this time for 3 days!
What do I do now?
Please contact the in game customer service for account related issues.
@left dove might be region based.
I always played South American sever. Yesterday I played with an old friend that plays in Norte America. My server automatically changed to Norte America. I can't change it back to south America server. Someone help me please. I'm ranking up. ID - 510782503 Six4ミALEXMAN
I've been waiting for their reply since month, even tho I wrote it many times
You can refer this: #questions message
You can ask one of your friend from SA to invite you so that you'll get matched in that server and the points will be adding in NA, @strong owl and also please report that in #old.
hello, i was playing with my friend safe and secures and i didn't use any tool,third party programs and suddenly my account was banned, please double-check it again, as my phone is clean, and also did not download third-party programs.
5528117267
iPhone
Wi-fi
Pakistan
#questions
how to do this task
hello , I am using Nordvpn from season 10 until season 16 someone told me this is not safe . is that right?
VPN usage is not recommended.
you need to collect those items when you play a match and return safely.
once you have them in your inventory, you can submit them and get your reward.
My friend is using esp and he didn't get suspended why
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
@tired finch It's just the bot deleting your message as it contains blacklisted word, You can try reinstalling the game or do a Factory Reset.
I mean I did everything possible, even formatted my iphone
I'm just worried that next time it might ban me for 10 years as I saw such posts on twitter
i want to change my country/region
In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.
@tired finch
anyone know the big difference between control 1 and 3? because i feel same
@jolly forge you can change it from in game settings.
i cant change it
As you have created an account by selecting Europe, you'll not be having that option due to EEA rules, @jolly forge.
if i transform the data outside europe they will work
@night cloak I'll suggest you to check it via in game or ask in #pubg-mobile.
i can see delete the account and data transfar outside EEA
You can click on that and read what it is about.
data transfar rghit ?
Will metro royale stay forever ?
In Layout 3, you can control your aim using the whole screen, while your character movements are limited by this movement wheel.
in another words, you can look around you by touching anywhere in the screen but you can't move unless you use the movement wheel.
In Layout 1, your screen splited into 2 parts, one for movement and the other for controlling your aim.
It makes huge difference for mobile players who use more than 2 fingers.
It's a temporary partnership, so it will ends soon.
It says some progress will carried in to the next one in game
Does it contain my cash?
dude what the hell my game keeps crashing and i ended up have second place
Sorry, but we do not have enough information regarding this, it is better to wait for the official announcements.
Yes, It just ask you for a confirmation whether to Transfer your data outside the EEA or not, and if you select the option to Disagree then it allows you to Delete the account.
wow the mods even ignores my question wow i just cannot believe how they would treat the players
Give us back the iron sights on the kar98
They aren't ignoring your question. Simply u have to state a*** valid issue*** that u are encountering in game. This is not something that they can fix it. First of all check your connection if persists or try in #old.
Can anyone tell whenI I could use the premium crate coupon
When I can use the premium crates
Soon, @magic gale, when the custom crates are over.
Ok thanks
You're welcome! 🤗
My Facebook ID was hacked on 2nd December 2020 and then the pubgm account linked to my FB was hacked I got my FB id back on 8th December 2020....the hacker changed my in game name and flag and also removed me from my own clan whose leader I was....when I got access to my pubgm account I also seen that he linked his Twitter and gmail with my pubgm account....and yesterday 22december he used my 690uc to give himself and his friends popularity....please help he used all my UC and still using my account for silver segment
Well, @shell plaza, do you have the access to your Game account?
@onyx dagger yes
Please contact the customer service via the in-game settings for further assistance, @shell plaza.
Why vpn is not recommended and dns is recommended
Is metro gone or smth, why cant i join it
@storm flume I tried to get help from customer service but it's not working
What do you mean, @gritty wasp?
VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @night cloak.
Its weird it lets me click on it and does the animation but then brings me to main lobby
Meanwhile DNS does not change your region.
Did they reply, @shell plaza?
Did you try restarting the game, @gritty wasp?
Yea
@onyx dagger they replied but not on my issue
Delete cache maybe?
Try. @gritty wasp
Will i message them will they reply and how many days will they take
@onyx dagger Iam having in game ID and name of Hacker who is giving himself popularity from my account..
When the bot provides you various suggestions, you may respond with No, they did not help, and then state the issue, @shell plaza.
I took ss of his profile
How can I report the hacker who is using my account
Please contact the customer service via the in-game settings for further assistance, @shell plaza.
Could you please record a short video of the issue and share it here, @gritty wasp?
That seems like effort i'll redownload game see if it fixes it, if not i'll just stop playing bc i dont like classic
Try doing a Routine Repair, @gritty wasp.
How
Login page > Top right corner > Repair, @gritty wasp.
Im auto logged in
Didnt work ig i quite lol
Did you do a Routine repair?
Hello, I come to my account. I do not see the button to change the country. Please help and thank you
id:5411466743
"I've been banned for one day because of violation of the User Convention, I want to know what I've violated."
Id : 5130066666
@dim jungle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Accounts created in EEA regions cannot change their country in-game, @tall compass. (Due to the Laws).
@onyx dagger
I had this button showing why it was hidden
It's no more there as the rules has been changed.
@clear spindle
This is a final decision there is no solution?
There's no solution.
Hello Support,
I host Pubg Mobile Scrims and Tournaments But in 90% of match there is a glitch In Which I can see Player moving they stuck at a Place and move to and for It is so Disterbing due to i have to watch everyone Please Tell me the Solution As soon as possible
Thank you
Regards,
Super Scrims ORG
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
I always played South American sever. Yesterday I played with an old friend that plays in Norte America. My server automatically changed to Norte America. I can't change it back to south America server. I'm on ace 3 squad in SA. Now even if I play with SA player I'm on gold
Someone help me please. I'm ranking up on holidays. Thank you
510782503
Galaxy s9
Wi-Fi
Brazil
#pubgm-support
#feedback-bugs
hello, I have a serious problem, six months ago they introduced an automatic anti-ban system, playing with friends, I got a ban for 10 years, there is nothing in the blocking history and writes that the account is in good condition, I have been playing since the second season and I want to return the account
@finite ginkgo:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Unlink policy?
I wanted to unlink phone number from my account Ingame support didn't helped.
You have been answered regarding that.
The feature is in beta so you may not be able to unlink it, @high flicker.
Try contacting the in game customer service again, they might be able to help you.
@Moderator , how can i report a cheater ? I have Video proof Clearly Showing & Promoting Cheats! The site mentioned above is not working!
http://cheater-report.pubgm.cc
To report a cheater, use the one you just mentioned. (http://cheater-report.pubgm.cc/)
I didn’t even hack or anything but still got banned like how
@quiet topaz:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hey PUBG Mobile support team , My account in the game was blocked without warning. For no reason I did not violate the terms and conditions of the game. I hope my account will be returned and removed from it. please un banned my account I didn't break your rules . Request and wait for your response anxiously I spend more 40k$ .
ID: 547227072
@bitter oracle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Stolen, @flat prawn?
What does this mean? It ain't letting me log in
When in this god dang life is the PARACHUTE glitch going to br fixed for gods sake
Its not a coincidence that your players get angry for idiotic reasons.
Please contact the in game customer service to make your account secure, @flat prawn we won't be able to assist you with that in Discord.
Hello, @steel wing!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Nice response
This aint helping dude im tired
That parachute thing resulted on me loosing 33 points while ranking
Glitches/bugs are meant to be reported. Make sure to add more details(video recording) when reporting.
And all I get per game is 8-9 points cmon
Given details for months
No results
Loosing dang 33 points is a huge thing when it comes at ranking especially in duos
Its not the first time I face this problem or not even the first time I report the bugg
I see.
This.
I was one point to next rank and boom
and my car is outside
Hello, today at 01.40.10 my account was blocked for violations!
But there were no violations and the like on my account, I ask you to review the ban and, if possible, unblock my account. My ID: 5858088371
@violet steppe:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
my cars literally parked outside
Just think there’s an invisible car and restart the game. Just a visual glitch. 
I don't how but I can't login to my Account. Please fix this bug PUBG Team!
Please do not use languages other than English, @alpine raptor. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Someone is claiming that he is a official of Tencent and can make my account un hacked . Can I trust him ?
Please contact the customer service via the in-game settings for further assistance, @little scarab.
@night cloak User ID ??
I can't login! to my account!
You can contact from the login page [help].
Which user id ?
The one who claims to be a Tencent Staff, @night cloak and it's a scam.
In the events there is a big problem that the cake collect event u have 14day between 12/11------12/25 u can get 7 cakes daily so in that time u can get 98 cake there is dacia car skin cost 170 how would i get that number of cakes in 14days with 7 cakes daily??????? Stupid game
There will be more events or could purchase it in shops.
@ SAFE
But i want that car is that problem??
go to his profile and click triple dot and copy his id ( you must enable developer mode in appearance settings)
Why free things always have problems
there should be more events coming so you can get more cakes
SAFE#5925
My account has been stolen please help me restore my account, my hands are 5257120596
Contact in game customer service.
Helo Rock47
Yes?
@MRPUBG is the name of person on telegram who is telling that he can help me to get my account back from hacker
Dont believe id cannot me recovered by anybody
The person is claiming that he is staff of Tencent
And asking me for my UID
I couldn't find an user with that name, Please provide the 18 digit Discord User ID, refer this http://bit.ly/d_uid
And use #discord.
783599494893666314
i have video for hacker how can i report ?
@viral hornet http://cheater-report.pubgm.cc/
I asked this yesterday but no answer. Maybe ill just ask again. Why is metro Royale mode only dropping ammo from killed enemy players. Its been like this all of yesterday and today
783599494893666314
This the id of person who is claiming that he can help.me getting my account back from hacker who has hacked my account.
Suspended from this server, @night cloak Thank you for reporting.
Also do not share your account details to others.
❤️Thanks for your support . Love from India 🥰
I'll suggest you to use #pubg-mobile.
Will you get ban if you use GFX Tools?
How do u put ur own profile pic
Link your account with a social media and login via that, then select Social media as avatar.
I linked my gmail but it still didn’t let me change it
hello ,
about pmco qualification is it possible for players to play with ipads?
i need admin to see this person i thins he is hack
Using Google Play, @night cloak ??
<@&639889499718942720> Hello, I contacted customer support to get my account back, I have provided all the information they wanted correctly.I have the first payment, first opening date, id, social media account connection, but my account is stolen and has not been verified for 8 months still on the standby screen I cannot access my social media account. Can I import my account?
@viral hornet if you suspects as the user cheats, please report them via in game.
Oh imma do it rn thx @clear spindle
i did , but he didn't banned yet
@clear spindle No, my account link was removed by hacker
Then it is not possible to get the account back.
Could you explain ??
can speck arabic
Join the MENA server for that, link in #735483472432594994 sub point 3.1
I want Arab support server
@clear spindle ok but I have all my information, why can't I get it?
Join the MENA server for that, link in #735483472432594994 sub point 3.1
If so you need to try contacting the in game customer service and the social media platform.
Hello about pmco qualification can players play with ipads?
@clear spindle No identity verification due to COVID-19 and it's been 8 months, isn't it silly to wait? All my information requested in the in-game support request is correct , My game account is proven to be mine even without a social media account
<@&481161015728406538> @lime juniper
I need serious help regarding my Pubg mobile Account....
Sir i have linked my email to game but somehow someone got its Id pass and someone is using it please unlink it.. EMAIL not Google play or Facebook or twitter..
I am seeius and need serious HELP .. please DM me pleaseee
Please contact in-game customer service, @tacit prawn.
Also, do not mention the moderator role, it is reserved for emergency cases only.
<@&639889499718942720>
@elfin canopy its too an emergency
@elfin canopy i have contacted In game service but no response
@elfin canopy please help me can u help me ?
We cannot help you with it other than referring you to customer service, @tacit prawn. Please wait for their response. Thank you!
And this is not a server related emergency.
Thanks .. i can understand
Please contact in-game customer service again.
Also, do not mention the community team role.
@elfin canopy I contacted, but they want a social media connection, the bot does not understand what I want to say, so I reached you
We cannot help you here with in-game account login issues, only customer service can, @proper sundial.
Ok so I accidentally switched my server region and I’m not used to this new thing where u have to wait 60 days Is there anyway that y’all can switch my region.
I was looking for some sort of email with customer service but the robot just keeps tell me feel free to contact us but does not leave any email
Hey! My server got changed to Asia while I was playing with an Asian ftiend but I'm European. Please help me. I want to change my server to Middle East or Europe. My ID is 5260453019. Help me please, I feel so depressed
May I know how did the servers change, @night cloak and @next cove?
Was play with someone and it switched and when I came back it said I had to wait 60 days
I didn't do anything. I was a Middle east player and even reached Ace there, but a friend of mine invited me to Asia. He told me, he had just changed that day his server to Asia, and we played 2/3 matches. When I came back to the lobby, it said I'm an asian player now...
@next cove I had the same issue!
Looks like it is a Bug issue, @next cove and @night cloak.
Hello I need help my twitter acc would be hacked and I want to tweet acc rausnemmen I can but ned because the hacker always logs in
Please contact the customer service via the in-game settings for further assistance, @night cloak.
I have an account that is based on half the values, and I have not done anything on it. Please respond to me as soon as possible
Account:Id 5451105964
Connect the account to Facebook
Please, on this account:5224632815
Anyone Play Metro Royal Match?
I have Questions
My level is 28 but I can't take the reward at 28 level. This reward is given after going to Level 29.
Do you have this problem?
Anybody know to fix this problems😩
When will bonus challenge come in us region pls tell i m need of 14 UC only to buy rp
Please contact the customer service via the in-game settings for further assistance, @ancient geode.
@serene path:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Begging is not allowed here, @tidal mason.
Since when M24 kills with one hit on a lvl 3 helmet?
Sent you a private message.
Hi
I have a problem. My account is linked to three Google Play Facebook links and the third link or linking to a new e-mail
I do not have access to Google Play
Would you help me
And God the account defended the money of the world
I ask the supervisors to respond
Account name es ・ DOLLAR
ID 555695103
Thank you
PUBG MOBILE Brand Guidelines:
▫️ Last Updated: December 23, 2020
Since when M24 kills with one hit on a lvl 3 helmet? @lime juniper
ي خرا شنن هذا
Dear, we Really Miss PUBG MOBILE in Our Country India.
Please do something about this matter.
Yes, i am In touch With KRAFTON uni.
But hope you launch pubg mobile India Version As Soon as possible.
Hi
I have a problem. My account is linked to three Google Play Facebook links and the third link or linking to a new e-mail
I do not have access to Google Play
Would you help me
And God the account defended the money of the world
I ask the supervisors to respond
Account name es ・ DOLLAR
ID 555695103
Thank you
@keen pasture stop copy pasting.
It does not, if you have full health and equipped with a level 3 helmet.
@gritty glade ok sorry
You can log into your account via Facebook or your e-mail, right?
@celest shadow I did get killed in a 1v1 in duos with a lvl 3 helmet full durability
Do you remember if you were at full health?
Hi please, I want any help resolving my problem My game account was blocked by mistake. I've never broken the game rules, and you can manually view my file to be sure. Please, I spent a lot of money on my account, and this is unfair.
Id : 586147526
@fair dagger:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
So how do I get in contact with with pubg customer and support because the robot is not helping
Yes, I can register from Facebook and e-mail, but I cannot register from Google Play
Can you please briefly explain what your issue is, @keen pasture? What seems to be the issue with your Google Play Games?
Not they ignored my question
Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative.
Yes, my problem is in Google Play, I cannot access it. There is an intruder who logs from it. I want to cancel this link, it will be explained in a photo
It’s not helping it just keeps says start a new convo, it’s just says hope you can enjoy the game. And that’s it
No redirecting nothing
Not further contact info nothing
Please refer to subpoint 2.5 in #faq for further instructions on how you can unlink your social media account from PUBG MOBILE, @keen pasture.
Can I report player somewhere for harming ppl bc of religion ?
You may report players with such behaviors with the in-game reporting function, @compact kettle.
I want to meet someone in charge
I did I hope he takes what he deserves
Hacked my account through Google Play, I want help from supervisors
May I know what your issue is first, @next cove?
Please contact the customer service via the in-game settings for further assistance, @keen pasture.
Today I played some matches in the morning. After that i got offline, in the evening my friend texted me and told me my tier has been reset to Bronze V. I record all my matches for my Youtube channel and I also have recorded all my matches that i have played in the morning. I got 7 days ban from PUBG I have not violated any rules of the game why i got this false ban? I can provide all the video recordings of the matches I played this morning. This season I reached conqueror I rank pushed for 4 weeks and have played all day restlessly for this title. You guys are not banning real hackers I reported dozen of hackers during my rank push and they are still in the game. I have been playing this game for a long time now and have spent money on my account. I play this game 100 percent fair, you can review my ID and stats. Kindly unban my account and give me my stats back. I play competitive it will affect my career. I can provide all the proofs/video recordings. Please take this issue seriously.
Attaching screenshots for your reference.
My ingame ID: 5217070826
@west stone:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can you check the account with id 581166769? I was banned for no reason
@silent spindle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Country/region or server and could you explain what the bug is and how it happened, @next cove?
I contacted them and he didn't help me, they just ask some questions without any help
I was playing with a EU friend and my region was switched. Meaning my rank is now EU
And they apparently don’t let u switch back
Hlo
I want to report a player who is making verbal abuse
Helo is here anyone who can help me solve this problem
Correct, that is the new implementation in the game to ensure that you experience less network lag and have a more stable and better gaming environment. In light of this, players are currently unable to switch servers at will. You can only switch your server every 60 days, @next cove.
I noticed you have already posted a message in regards to your issue in #old, it would be better if you could edit it and include as much detail as possible of the bug you encountered.
Please report the player in the game using the reporting function, @night cloak.
I was playing classic match. A message pop-up shows that check your connection...then I was sent to login page and my account got banned. My I'd is 5203572353
@copper compass:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
If I report the bug are y’all going to help me or it’s just going to fix it and I’m going to have to wait 60 days
@celest shadow I contacted them and he didn't help me, they just ask some questions without any help
That’s what I’m saying. @keen pasture
You're reporting a bug issue which has happened to you, @next cove and @keen pasture.
Why did I get a band for 10 years on me account ?
@tame canopy:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I have an account and I swear to God, I did not download a version of PUBG Mobile without the app store and for the second time I was banned for no reason. The first time was for a day due to not using the original copy, but after I was banned, I deleted the game and returned its campaign again from the app store if it was in trouble, but after two weeks I started for the second time for 3 days, I swear to God for no reason and I did not use external applications nor other things considered Cheat in the game. I hope you will advise me about the solution before I lose my account, please
@arctic nova:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
i have voice bug in a match how to i fix it?
Pls ban him
Hello, @frank dust!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
@night cloak try switching DNS to 1.1.1.1 .
how
How can I report a player who is making verbal abuse ......
why should that work?
I reported him in game but still he is making such verbal abuse.... Again and again.
You can block the user/ unfriend him @night cloak
first or second one?
I want to ban that user atleast for 7 dyas
Hello, my account in pubg mobile was banned for no reason what should I do how can I unban my account? I put the last money there and I was banned please answer!
@native roost:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I have a question please about this discord server. I'm looking to complete the 120 friends achievement in game
But i don't know in which room on here i can post an annonce for some help
Thank you for the answers
Hallo
#activities or try ask in #pubg-mobile
i got banned for 3 months but in the end of the 3 months ban i got ban 10 years again i didn't even be able to login to my account i spend to much money in this account but i don't even know why i got banned 3 months and after i banned 10 year please help me i send to many mail but they didn't responded my mails my game id is 589182427
@tardy basalt:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I just entered a game in metro royale and it wouldnt let me move and then it kicked me out. I lost all my lvl 6 gear and my steel front gun and awm. I want my stuff back this is bs. My id is 5341424956 this is so unfair i lost all my stuff because of the server i dont have any problems with my wifi its the games fault and i want my stuff back what is this ??
Please someone help i lost level 6 helmet, lvl 6 armor, lvl 6 bag, steel front groza, blue awm. I dont care about what i had in my inventory but this is unfair
Can someone help me PUBG beta #support
I need my stuff back this isnt right someone help me
I want to be compensated for losing my stuff this isnt fair
Hello, how can I report some players who r using cheats ?
@violet vessel The app cannot be verified by Apple,did u update ios14?
@night cloak report on this link up there.
Yes update iOS 14.3
Witch link ?
@night cloak http://cheater-report.pubgm.cc/
Found it, thank you
No problem!
U can try to reinstall the app. Which Iphone it is?
@mortal apex iPhone 8plus
@mortal apex When the try again the same message
How can I get support?
@violet vessel Oh i understand. I dont think they could do that much here,like fix this issue. This is about the phone so it might be hard to fix it. I can't help you,im sorry :((
@mortal apex thank you
Does the new iPad Air have 90fps
@fresh lark Yes it runs 90fps. Also u can ask in #pubg-mobile !
I got a day ban for nothing, could someone explain to me what i can do
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Sorry I was asking cuz mine doesn’t have it
Do I have to do something to get it
It’s on smooth but doesn’t say 90fps
Hi, I accidentally change my server and now I have to wait 60 days for it to change. Can anyone help me with this issue please,
I just posted
Unfortunately u have to wait 60 days till u can change again your server.
I got it today I updated everything too
@fresh lark That’s impossible u should have it... It’s Ipad Air 2020 right
iPad Air 4
Hi Futino, thank you for your response 🙂
Yeah
I can send another picture that shows it’s the new iPad when the slow mode things over
@fresh lark I think this one,Ipad Air 4 doesn’t support 90fps. My bad. It runs only 60fps with Extreme,and ofc all the Graphics.
Wait isn’t this the newest iPad tho
Oh, my bad, thank you for the help
No worries!
@mortal apex I’m really bothered not being in the right server 😭😭 do you think that there’s really nothing I can do?
@dense badger Unfortunately no :((
@night cloak You have to wait 60 days. Next time be careful! ;))
@night cloak You gotta buy rename card from clan shop
Hi I am one of the players of this PUBG MOBILE game and I would need a little help. In the 3 days since I was playing with my friends I noticed something strange on my account (I mean Rank rising and decreasing overnight BP that disappear drastically even skin that I do not remember earned) I think someone has somehow entered my account and is playing for me on that account. I can't figure out how he got in. I changed Google password, but I'm still not convinced he doesn't have access to account. This is my account but I would like to be able to find out how I could see my activity, i.e. when I enter the game and when I exit
You can change the clan name once every 60 days.
Help me ... My server got changed to Asia, while I was playing with some friend whose server is asia. I want to change my region to Middle East. Please help me. My ID is 5260453019. i have an OnePlus 8 pro. I play with WiFi and I'm from Belgium
I want to buy UC codes in bulk, how can I place an order for that over 5 million UC
@unique knoll There’s no such thing.
Even if I own a store
Selling UC is against PUBGM's terms of service
Me too... The rank has been reset. I am already the 48th in North American two-player mode. I don't know what I'm going to do.
How to get a refund in pubg mobile
Please contact the customer service via the in-game settings for further assistance, @potent heath.
How to report someone was using glitches?
You can't get a refund in PUBG MOBILE
@sick shale that's unfortunate but thanks for replying
Hello, @pine wraith!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
@night cloak What is the correct method used by stores to buy and sell UC Codes?
@unique knoll Those are illegal stores. I highly recommend avoiding those to avoid an account penalty.
@night cloak For example: SEAGM Store, Like Card ، Are these stores authorized or not
@unique knoll They are not authorised. The only authorised site is https://www.pubgmobile.com/pay.
Hello, I come to my account. I do not see the button to change the country. Please help and thank you
ib:5411466743
Your account has been created in European Economic Area[EEA], @tall compass .
to abide by the rule of EEA, you can't change your region.
@night cloak you need to repair your game client.
No, the change region button was displayed in my account. Why can't I change the region
Hello and thanks...
It was because you were on a normal region, but after you changed your region to European counter you can't change it back.
hello and you are welcome 
@olive dove 💝
Why do I need to change it and please help. I did not know in PUBG and I made a change Why can't I change it?
Please contact the customer service via the in-game settings for further assistance, @tall compass.
Too many hackers glitches and bugs
Fix this asap
i face them every match every game mode all 3 of them mentioned at top
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
Interesting did this 5 years ago too nothing changed seems legit
Sarcastic
But fr i report them daily like 15 of them almost non get banned and same with bugs/glitches
I contacted customer service requiring me to perform a routine repair, restart the game, or reinstall the game, and I did so and I did not have the change country button.
whats up with premium crates?
@wheat pasture nothing they come back after custom crates
oh okay but when's that?
@wheat pasture sorry but i dont know maybe check the timer ingame
okay thanks
Np
says 2 days that's not that bad lmfao
i have like 9 premium crate coupons i started playing a week ago
We are unable to provide assistance if you do not ask a question or state a problem, @vivid ivy. Remember to read through #faq before asking questions in the support channels.
You have to want 60 days
is there a metro bug or something? I haven't lost anything after dying 6 times. And I haven't gotten anything from anyone either besides what was in their backpack.
There has to be cause im experiencing the same thing @tired pulsar its been like this for the past day or so
yeah, it started yesterday I think. Before that, I was dropping my weapon. Now I'm not dropping anything which is good 😂 but I'm not getting any gear for killing ppl either 😦
hey i was checking the rooms tournement page and i was checking if there any rooms on other server and i once i changed the server there it changed my account server
i need to get back to europe server
i didn't change it , is ther any way esclate this
Please contact the customer service via the in-game settings for further assistance, @meager zinc.
Was wondering if
anyone has looked into my form request or emails ?
it didn't help at all just automated msg that i can't change server
Why is there no report option after you watch death replay?
can i send an e-mail or something instead of this, i need to change it, it is very frasturated that it is change on its on own on the room page
We’re unsure as of now. The team are aware of it.
Maybe because of different regions?
Regarding? We’re in no way affiliated with Tencent games. We’re just community support.
thanks u ❤️
I disconnected from the game again amd lost all of my lvl 6 gear please can i get my stuff back this is so unfair.
I don’t believe this is possible, @rare thistle. Feel free to provide your feedback regarding this in #old.
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @merry quarry. Remember to read through #faq before asking questions in the support channels.
I know everyone probably has heard this multiple times but I need your help. My account got banned over 4 days ago and I have been trying everything to contact PUBG. They keep send me messages saying that the system caught me breakingthe rules. I know for a fact that I have never broke any of their rules. Please I need help.
@merry quarry:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I don’t believe it’s possible for your items to be returned, @rare thistle. You’d need to try contacting in-game support as they handle account related issues.
Ive already done that
I literally dm an admin in the server and they block me what is this
Thats your way of helping me?
Told me to provide a screenshot and i did and still they cant help so why tell me to do that in the first place
Im not spaming your dms
You told me to provide a screenshot and i did
And then you tell me you cant help me so why tell me to do that in the first place
And i cant provide a screenshot in #old because i have to wait 2 hours to post because i been posting about bugs
Why would you block me when im asking for help?
@night cloak is there something wrong with metro? I'm not losing any stuff when I die and nobody's dropping any gear either

Metro is already ruined everyone cheats. full leaderboard is like that 
You were given permission to send that private message, @rare thistle? As I’ve stated we do not handle account related issues.
But why would you ask me to provide a screenshot if you cant help me?
I don’t play metro sorry. Someone with metro experience will answer you when they come to your message.
We cannot help you directly, @rare thistle. We can only give you guidance.
all good, thanks 👌
Also why would an admin block me when im simply asking for help?
Will bonus challenge come in us region
No information, @shell kindle.
What's new in 2.25mb Update@night cloak
@night cloak is there any possibility that it will be avl before week 7?
😩need help with this anybody
Kindly follow the instructions already given, @ancient geode. Asking every day will not change our answer it’ll only lead to moderation action to be taken. We discord staff are not affiliated with in-game customer service.
Hello
@clear spindle please post patch notes immediately
Bcz I'm shooting for my youtube video
patience.
We are unable to provide assistance if you do not ask a question or state a problem, @brittle spear. Remember to read through #faq before asking questions in the support channels.
The game is laging on my phone but if I play another game liko cod it's so smoothly but i don't know why
I repair the game twice
What's the device?? And requirements for those games are different.
@Rock47#7038 nova 7 5G
I play on smooth extreme
I do all this and still there is lag
And I was always number 1 but before week ago I started to be number 3 and 4
??
Did you try all the steps mentioned 
Yes
Hi guys, for mmonths now I've been having this problem where if i turn on my mic all game sound goes
There is 214 GB free and phone not so hot and I repair the game twice
you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
How this help?
this is not for you
yup but is there no fix?
Ok
Please Try reporting again
What about me?
wait a minute I didnt Get your problem
..
Your device is Good try the steps that rock said to you Once more
I dont think it is necessary to reinstall game
please do the Steps mentioned in 4.9 in #faq
Bro I already do It
then you can try reinstall game
The game drop frame
I do it last day
It drop frame not so much laging
which version do you play
And I was number 1 every time and know iam 4 and 3
Global and Korean
Which version has lag and frame drop
@night cloak it drop on the two version but in Korean the most
we cant assist you with Korean version
What about this?
Which version?
in global version Try the steps mentioned in #faq or contact customer service
somebody ping for me 
do you need any help?
I want my history in pubg mobile ... how?
Yes I do please in regards to the esports cards for my tournament the is an issue these teams are all pmco finalist PMPL finalist pec finalist
The high ping is not cutting it I have filled and sent the form numerous times with no avail
I want my results of the career how?
How i know my results the career all my history
I want for 3 months
It only stores upto a month.
Visit your results overview and check the last phrase below there.
Ping issue means you are playing with teams from across the globe? @hoary grove
What's new in 2.25mb update
That is correct they are all the top finalist ire each region .
Each team linked to fall finals page #781314197035679754
Not any organizers have the ability to organize at this Capacity however I had two regions finalist
Trying to understand why people that look to me for advice are the ones who are lending me their esports cards kinda a bad look
hey! The arab teamer problem in solos is so bad it's almost like you never took care of the hacking problem!
- The teamers are so bad it's impossible to rank up, game is UNPLAYABLE
- The teamers mostly are teamed up with at least 1 hacker using a disposable account/device they know will get banned. They will always find a way to cheat!
SOLUTION: - ENABLE YOUR ANTI-CHEAT PROGRAM TO AUTOMATICALLY BAN THOS PLAYERS WITHIN 5 METERS AND VISIBLE TO EACHOTHER FOR PERIODS LONGER THAN 15-20 SECONDS.
- AUTOMATICALLY BAN PLAYERS RIDING IN VEHICLES TOGETHER LONGER THAN 20 SECONDS
Not to mention the fastest largest org in north America smh get with it pubgm please
I'm familiar with all finalists of the official tournaments. I also understand your frustration and concerns about. But unfortunately we cannot assist here. You can submit your feedback regarding it into #old and/or wait for the email to be answered from the Team.
Room cards?
You guys can help me with that
Ping is an issue because these teams are finalist from 5 regions
Jeez dm me Santa we need to have a POW wow
@hardy galleon #old
If you need room cards, you can buy then in game or apply for a third party tournament license. I cannot assist with that. As I told you above what to do.
Cant open my premium crates
i lost my account
Boo
You will be able to use your Premium Crate Coupons after the custom crate has ended.
@onyx cairn why would I use regular cards I need esports room cards the ones my junior organizers are using
i w as login by email after the update i am trying to login i cant
The ones in a deviated sever low ping yes I applied for them were a major org
give me to creat a new account
I told you how to apply for such.
I mean your guys technically own trovo correct ? They sponsor my event so why would you guys not provide me with cards I have done the jumps hoops bells and whistles for ya now cough them up
We are not trovo. This is PUBG MOBILE.
Tencent owns trovo in talking to pubgm I know I can read that I need cards from you guys the ones ten cent issues
If you need room cards, you can buy then in game or apply for a third party tournament license. I cannot assist with that. As I told you above what to do.
You may refer to this, @hoary grove:
Hello can someone help me please thanks 🙏
I have filled it out I’m back here
This has went no where still borrowing esports cards from jr. scrims it’s honestly getting to the point. Where the ones suffering (teams) are gonna get tired of it too and this is then too pmco training in 5 regions . This has be counterproductive dealing with you guys still spinning tires here
Again here you can validate me your self you will see and maybe then push it up to the higher ups if there is a such thing #781314197035679754
When did you apply for the third-party tournament license, @hoary grove?
First time 4 weeks ago 2nd time 2 weeks ago and once more yesterday not even a noreply just an actual no reply from them
Only bigger org sizer outside me is esl so it’s really irritating in here a month later
I feel like in climbing an inverted mountain at this point
Pray for Christmas that I will get some esports cards from Santa 🎅 cough cough
5203940731
محمد96丶
@sour spear:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
When premium crate released
What 🙄
Can anyone help me getting back to my server Asia
After custom crate, @weary helm. Sorry.
My question is premium crate release date
Ok tqq
🤨helo?
Did you change it, @night cloak?
No
How’d it change?
🤷
I didn't knew but I want to get back my server Asia as I am in crown over there
My account has been hacked, my pubg account has been logged in, and my pubg account has been linked to an email
I want to cancel the link between my account and the e-mail because the hacker logs in with the e-mail that he put on my account
Please help me
@celest shadow metro helper! please halp!
please contact customer service
your conversation should be like this
Is there is any way I can contact direct I'm trying this customer service not responding
this way is more better
No one here can help me unlink the hacker email ?
they are the only one who can help


