#questions

1 messages · Page 1178 of 1

ember skiff
#

game is too much restarting

onyx dagger
#

Kindly state your issue more briefly, @ember skiff.

glacial bramble
#

@onyx dagger i opened game today, got suspension again for 30m, then after 30m, i got another 30m suspension, i did file claim, it was showing different ban reason than before

#

In-game customer support will not help for sure

onyx dagger
#

What was the Ban reason, @glacial bramble?

glacial bramble
#

Firat was illegal trade item, and now it's showing Violation of user agreement

night cloak
#

Account unlinking 801308

#

Account unlinkig erorr 881013 ?

onyx dagger
#

?? @night cloak

#

Hello, @glacial bramble. You may refer to this:

Illegal item trading in any form is strictly prohibited in Metro Royale mode.

(1) In order to create an even fairer gaming environment and ensure that the new mode is a fun experience for all players, we have decided to use our detection system ta closely monitor such behaviors as purchasing Items, accounts, and currencies from illegal channels, in order to identify and remove illegal gains. Serious offenders will have their right to play this mode revoked. To avoid unnecessary economic losses, we hope no one will engage in any illegal trades through unofficial channels.

(2) Players who illegally sell items, accounts, and currencies or otherwise promote behaviors that violate the rules will receive a 10-year ban upon verification.

night cloak
onyx dagger
#

That wasn't for you, @night cloak.

#

What is the issue, @rustic anchor?

#

This isn't Minecraft server and is PUBG MOBILE server. suspicious

#

May I know what is the issue, @night cloak?

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

glacial bramble
sour whale
#

My friend worked in a library room on a server (Middle East) and about the completion, my server was changed from (Europe) to (Middle East) !!
I want to restore the server (Europe) please.

onyx dagger
#

🤷‍♂️ @glacial bramble

sour whale
#

Help Me

onyx dagger
#

You may change the server after 60 Days, @sour whale.

sour whale
#

Why

#

My friend worked in a library room on a server (Middle East) and about the completion, my server was changed from (Europe) to (Middle East) !!
I want to restore the server (Europe) please.

onyx dagger
#

Did it change by a Bug, @sour whale?

sour whale
#

Yes

#

By room

onyx dagger
#

Please report the issue in #old, with your in-game ID.

sour whale
#

Ok

pine pine
#

@sour whale mine too

quaint spade
#

Hello i have a problem in recruitment teams i don t find anyone

hardy galleon
#

Hey! You guys need to take care of the teamer problem! Every game in solos there are at least two squads of arabs! Enable your cheat system to detect when players are within 5 or 10 visible meters of eachother for over 15 seconds and if they are ban them in game! Also enable your cheat system to detect in solos when two or more people are riding together ina car for over 20 seconds and ban them in game! Also, there is always one hacker in the arab teamer squads! Make the ban for 2 months instead of 1 week! That will take care of the problem real fast!

haughty fern
#

So I was playing solo v duo, I once knocked his teammate but when I attacked the last dude he legit survived with no health and no booster as I spectated. Is it legit possible to survive with that thing?

stark plank
#

Why can't we throw patterned grenades,flashes and fog? The same for a long time. Will it be fixed? @onyx dagger

onyx dagger
#

Emulator, @stark plank?

stark plank
onyx dagger
#

Same to you then, @pine pine. Kindly report the issue in #old.

#

If the enemy is offline, Yes. @haughty fern

pine pine
#

@onyx dagger I'm playing pubg k. Is that a prob?

onyx dagger
#

You may report them in-game, @hardy galleon.

haughty fern
#

@onyx dagger he was not offline but we were at a gunfight at that time

onyx dagger
#

KR, @pine pine?

pine pine
#

*kr

onyx dagger
#

Alright, @stark plank.

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @pine pine.

pine pine
#

Ok

haughty fern
#

But i was legit confused why he didnt die but I died

onyx dagger
mighty nacelle
#

hello , i purchased uc through midasbuy but i loged in to by facebook which is has banned account , how di i fix this ? no one answers me in the game help or email

polar marshBOT
#

@mighty nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

Restart, @quaint spade.

quaint spade
#

Hello i have a problem in recruitment teams i don t find anyone
i click on and i don t find anything

onyx dagger
#

Check the filters, @quaint spade.

quaint spade
onyx dagger
#

Try again later, @quaint spade.

undone bear
#

Why does it say that the holiday market is not open yet when it has already indeed arrived? Can someone help me with this?

onyx dagger
#

I might have not became available for your region, @undone bear.

undone bear
#

Am actually playing the KRJP ver while I am located outside of KRJP might that be the reason?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @undone bear.

undone bear
onyx dagger
#

You may try contacting their Customer Service for assistance, @undone bear.

undone bear
onyx dagger
#

You're very welcome, @undone bear! 🤗

night cloak
#

How do I manage to progress because since I became champion I only come across cheaters in all modes, even the arena and arcade and metro ... Improbable shots and opponents who come direct where I happen to be. Personally I have the impression of being raped in the eyes of all since it is the same person who are in the ranking and I have the he impression that pubgmobile does nothing as they are the same every season. I would like to know why?

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

I do it at every party

onyx dagger
#

Thank you for the reports. 🤗

night cloak
#

Why they are still there

#

The same person with a kd of 10 .. And the same flag .. Turkey and India

onyx dagger
#

A lot of cheaters do get banned from the game everyday.

night cloak
#

If I understand correctly a kd of 10 means that the person kills 1/3 of the card in each game, is that correct?

onyx dagger
#

Probably.

night cloak
#

In vs squad 4 people who cheat have an equivalent of 10 or more people kill in a game. And that is considered to be a good player? I really don't understand why they these people are ranked from top 1 to top 100.

onyx dagger
night cloak
last marten
#

My friend worked in a library room on a server (Middle East) and about the completion, my server was changed from (Europe) to (Middle East) !!
I want to restore the server (Europe) please.

#

change a bug

night cloak
last marten
onyx dagger
#

You may change the servers after 60 Days, @last marten.

#

There are a lot of pro players too in this game, @night cloak.

#

At times, they get 10 kills per match too.

#

And if you find any cheaters in a Match, please do Report them.

#

They will be banned.

night cloak
left portal
#

My graphics setting anti-aliasing not showing in my account

night cloak
#

The other players don't know how to play of course

onyx dagger
#

If there are hackers, they would be any person from any part of the world, @night cloak.

#

Kindly do not target a particular race.

#

The game is banned in your Region, @left portal. facepalmpubgm

left portal
#

@onyx dagger ok

onyx dagger
#

Alright.

jaunty bluff
#

hello
sorry but what the name of next update pubgm ??

night cloak
onyx dagger
#

No worries. 🤗

left portal
#

@onyx dagger how to get invitation code for pubg mobile beta

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @jaunty bluff. Once we do, we will publish further information in #news.

onyx dagger
#

Read my message above again, @left portal.

left portal
#

@onyx dagger ok

onyx dagger
#

Alright.

night cloak
# onyx dagger No worries. 🤗

Okay, no big deal I stay with my feeling of being raped and robbed at each party and by the same person without anyone moving Thank you for telling me again and again for making a complaint every time.

onyx dagger
#

If someone does Teamup, please do report, @night cloak. It is understandable. A lot of hackers do get banned everyday. I suggest you to check out #news too.

night cloak
onyx dagger
#

Let's hope for the best, @night cloak. 🤗

viral patio
#

Helo guys

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @viral patio. Remember to read through #faq before asking questions in the support channels.

night cloak
onyx dagger
#

No hacks are safe for it, @viral patio. Hack and you'll meet the Ban Pan.

#

I see. @night cloak

viral patio
#

I am not hacker i was kidding with the bot

onyx dagger
#

I see.

night cloak
#

Finally I ban a hacker/cheater
In Conqueror push hacker are normal ?
Please reply this is my first push and I have get 2 hacker !!!ThinkO_O suspicious

onyx dagger
#

If you find a Hacker, please do report. @night cloak

night cloak
#

It's a shame in the first season there were real good days in the standings with real 5kd ratio for the strongest

onyx dagger
#

Feel free to discuss about this in #pubg-mobile, @night cloak.

lethal notch
#

I need help here @onyx dagger

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @lethal notch. Remember to read through #faq before asking questions in the support channels.

lethal notch
#

bro i activated that rank card on crown tier my internet had gone for 1 minute i returned to the game and i got -38 @onyx dagger

#

i want my points back @onyx dagger

onyx dagger
#

You probably might not have activated it.

lethal notch
#

bro lock can i send pictures here

#

look*

onyx dagger
#

Yes.

#

You can.

lethal notch
#

@onyx dagger

celest shadow
#

Do you know how you died?

lethal notch
#

i was offline

#

my internet was gone whene i entered

celest shadow
#

Have you already died by the time you reconnected back into the game?

lethal notch
#

@celest shadow i returned to the match my health was 1 hp the bot killed me

#

like the bot was killing me when i was offline

#

@celest shadow please bro all the night i was camping just to get these points

#

and i lost them with a bug please guys

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

lethal notch
#

@night cloak stop its the best game but i hate these bugs

celest shadow
#

I understand, I'm very sorry to hear that. Unfortunately, there is nothing we are able to do here to get your points back. If you do not mind, please report this issue in #old and explain how it happened and include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

#

Please stop, @night cloak. Move to #chat.

lethal notch
#

@celest shadow bro if you look at my eyes you will think i am a monster cuz all night getting these points

storm flumeBOT
#

dynoSuccess girish nirankari#3792 was muted | Sending unnecessary messages in the support channel despite several warnings.

lethal notch
#

++

celest shadow
#

What you are currently facing could potentially be a bug, if you are able to provide a detailed description of the issue and how it happened, the team may be able to reproduce it and fix the bug, @lethal notch. Please do so in #old.

lethal notch
#

@celest shadow ok

shadow shore
#

My friends PUBG account got hacked and the hacker linked the account with his own applications but the account is still accessible through Facebook because he initially made the account on Facebook. Now what steps can be taken to take the account back?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @shadow shore.

vague torrent
#

Why this message is showing and in my ipad and get banned temporarily I downloaded from App store .. no third parties app are installed.

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @vague torrent.

celest shadow
#

Please also refer to the pinned messages of this channel, @vague torrent.

shadow shore
#

@celest shadow can u help me too with my above problem

celest shadow
#

You should inform your friend to contact the in-game customer service for further assistance in this regard, @shadow shore, and the customer service of the social media in question. Please refer to subpoint 2.8 for the social media support links.

On top of that, your friend will need to provide some crucial information the in-game customer service will request him to prove that he is the owner of the hacked account.

shadow shore
#

Aright thanks

fiery echo
heavy vortex
#

@fiery echo Event item.. You can use it in Holiday market event to upgrade your market shops.

left portal
#

My graphics setting anti-aliasing not showing in my account

magic robin
#

What is this?

light rune
#

pubg mobile india coming or not?

idle wigeon
#

Why this message is showing and in my iphone and get banned temporarily I downloaded from App store .. no third parties app are installed.

drowsy basin
#

India cop. Rejected pubg to be launched@Prem#8614

night cloak
light rune
#

@night cloak
how to forward pubg india server

night cloak
clear spindle
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.
@light rune

clear spindle
clear spindle
idle wigeon
#

i downloaded the game from app store no third parties app are installed and i got the same ban 1 month ago but was 1 days yesterday i got 3 days ban i dont know why please stop this ****** @onyx dagger @celest shadow @vagrant forum @bold siren

polar marshBOT
#

@idle wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

kindred jolt
#

Know someone why the gane still saying that i have an guest account after i link the account with fb and tweet?

clear spindle
#

Try doing a routine repair.

outer raft
#

Hello i was banned randomly just now

polar marshBOT
#

@outer raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron basin
#

how can i change the compiled resource?

mild dove
#

Hi i have iphone and need to tell that why game sound gets reduced when I turn on my mic or voice chat

#

Is there any trick to do so?

charred mortar
#

i need personl help any one help ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @charred mortar. Remember to read through #faq before asking questions in the support channels.

mild dove
#

Plz help me> Hi i have iphone and need to tell that why game sound gets reduced when I turn on my mic or voice chat
@mild dove

charred mortar
#

realated my pubg account

#

my pubg account some one hacked nd i spend 2 lakh rupees nd hacker hacked my gmail nd unink my pubg account

mild dove
#

First of all its banned in your country

onyx dagger
#

It is because the priority is given to Calls more than in-game voice, @mild dove.

#

The Game is banned there, @charred mortar.

mild dove
#

Ok any solution?

charred mortar
#

@gamingskyline i knw bt i need small suggetion

onyx dagger
mild dove
#

??

onyx dagger
#

The only way was to contact Customer Service in-game, @charred mortar.

charred mortar
#

beacse i spend lots of money bro

onyx dagger
#

Kindly be patient for Storm's reply, @mild dove.

#

But as the game is banned, sadly, there is no way, @charred mortar.

mild dove
#

Thank you 😊 great service

onyx dagger
#

You're very welcome! 🤗

charred mortar
#

@onyx dagger how i contact costomer service ?

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @charred mortar.

storm willow
#

@mild dove try repairing/ reinstall the app, if problem persist please post in #old with video and char id

mild dove
#

Ok @storm willow

onyx dagger
#

You need to play with the Player (Your friend) and then get back the points, @keen steeple.

#

Sadly, it is not possible to return the points.

haughty rock
#

Hello please return my all uc if you return his pointsYaay

onyx dagger
#

What do you mean?

haughty rock
#

Which is not possibleSadBrokenHeart

onyx dagger
#

I see.

haughty rock
#

Sorry for irrelevant chatsSadBrokenHeart

onyx dagger
#

It's alright, You may move to a Discussion channel now.

haughty rock
#

Ok

onyx dagger
#

Alright.

golden inlet
#

Good day. Please help me solve the problem, I can not enter the "metro royale" mode I always played fair, what is the problem. Thank you in advance. Id: 5957976335 Login: DmitriyPS - Dima Pyanov

night cloak
#

arab cheater

onyx dagger
#

Emulator, @golden inlet?

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

golden inlet
#

Mobile

tacit night
onyx dagger
#

Region/Country, @golden inlet?

golden inlet
#

@onyx dagger mobile

tacit night
#

What I can do nowww

onyx dagger
#

Country.

#

Try restarting the game, @tacit night.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @tacit night.

golden inlet
#

@onyx dagger europe

onyx dagger
#

Could you try restarting the game, @golden inlet?

#

English please, @fast mica.

golden inlet
#

@MaoKai#0105 I try all day, the usual modes work metro royale writes - betta version you are not participating

severe zodiac
#

If we use vpn tge pubg account will be ban

golden inlet
#

@onyx dagger I try all day, the usual modes work metro royale writes - betta version you are not participating

fast mica
#

my account got in the way, but I didn't understand why.

onyx dagger
#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @severe zodiac.

mortal apex
onyx dagger
clear spindle
golden inlet
#

@clear spindle what could be the login problem? played yesterday without problems.

clear spindle
#

As it's in beta, Try checking that later.

golden inlet
#

@clear spindle I don’t understand what this means

clear spindle
#

I think the image clearly answered for you.

golden inlet
#

@clear spindle I thought I was banned, maybe by mistake me

clear spindle
#

No, a time limited.

fast mica
charred grail
polar marshBOT
#

@fast mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

@charred grail you can only 1.1.1.1 using the WARP will lead to a suspension.

olive gust
#

how to change Language In Customer Support? i cant understand this Language

runic musk
clear spindle
onyx dagger
#

You may tell them, @olive gust.

olive gust
#

How Do i tell them I cant type Anywhere?

clear spindle
charred grail
clear spindle
#

Is your in-game language in Arabic, @olive gust ??

charred grail
clear spindle
# charred grail

That one act's as a VPN and might lead to an account suspension.

clear spindle
#

Try starting a conversation again, @olive gust.

olive gust
charred grail
olive gust
#

Someone Linker His Social Media With My account Im just Trying to unlink

storm willow
#

@charred grail yes

charred grail
olive gust
#

Help Me Out Please!

storm willow
#

All account related issues are handled by ingame customer support, Nothing we can do.

olive gust
storm willow
#

@olive gust try Logout from the game and retry contacting again in login screen itself.

charred grail
#

If I use 1.1.1.1
Pubg mobile India announcement is coming

storm willow
#

@charred grail ^

olive gust
#

is there any other Option Where do i contact them?

heady thistle
#

hello every one, can anyone help me please!?
using the chinese emulator, is it safe or not? Because the official global PUBG mobile version is available on it!!!

fierce night
#

hello how can i change my country to outside europe is it possible? and if so how can i

storm willow
#

@olive gust please write in #old with screenshot and char ID + region and explain the issue

#

@fierce night No, not possible

storm flumeBOT
storm willow
#

We recommend only Gameloop @heady thistle

heady thistle
#

@storm willow so muchh laggg and frame drop on gameloop!!!

storm willow
fierce night
#

please when the next crew challenge will be?

storm willow
#

We do not have any information about that Now @fierce night

#

You can follow our official social media pages to keep updated.

tacit night
#

Any mod here?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @tacit night.

tacit night
#

I contact them but no one answered me!!!

#

Hello??

charred grail
#

Low end device gamers use Gfx tool but they never get banned
Why
Any reason?

storm flumeBOT
#

Use of unauthorized third-party software or methods, @charred grail, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

golden inlet
#

@onyx dagger you can how to fix my error ? all the friends play metro, but they won't let me in, I still don't understand what is the reason. everything was fine before. server europe id 5957976335

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @tacit night.

onyx dagger
#

Could you please share a screenshot of the error which is showing while you're trying to enter the Mode here, @golden inlet?

golden inlet
#

@onyx dagger 1 min

onyx dagger
#

Alright.

tacit night
#

@storm flume its not for a time it showwww me ,when I explained the case in the end it showww me new conversation!?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

rocky crest
#

My apologies if this question has been asked several times, I just haven't seen an official answer from Tencent or whomever.

Why is Metro Royale Undercover Mode not matching? Can't they just throw single player into a match of their own?

onyx dagger
#

I did not understand what did you mean, @rocky crest.

golden inlet
ember skiff
#

Hi my game is too much restarting what is the problem

onyx dagger
#

I believe that you have been answered about it by Rock, @golden inlet.

#

You mean that the game crashes for you, @ember skiff?

ember skiff
#

Don't now

onyx dagger
#

Then?

ember skiff
#

from yesterday this start too much restarting

rocky crest
storm flumeBOT
#

Please refer to subpoint 4.7 in #faq for further information, @ember skiff.

night cloak
onyx dagger
#

That's maybe because of the less players to play in that particular mode, @rocky crest.
Also, Metro Royale is still in the BETA phase.

golden inlet
#

@onyx dagger he said to try to come in later, I've been trying all day. friends say that I even disappeared in the rating table in the metro, as if I was deleted. can you check it somehow? I will be grateful.

onyx dagger
#

The mode is still in the BETA version. 🤷‍♂️

rocky crest
onyx dagger
#

Nice question, @rocky crest. Feel free to share your Feedbacks/Thoughts in #old. :)

steep cloak
#

Hi, I have a question, when I started playing PUBG, I chose the region in which I play Europe, can I change that from support? I want it to be in the Asian region, because I am from the Kingdom of Saudi Arabia, and I did not know that I should choose the region according to my location

rocky crest
onyx dagger
#

You may change the servers after 60 Days, @steep cloak.

#

You're very welcome, @rocky crest! 🤗

steep cloak
#

@onyx dagger no not the server my friend

onyx dagger
#

Region, @steep cloak?

steep cloak
#

i mean the first time when i created my account

onyx dagger
#

Could you please share the screenshot of the in-game settings here, @steep cloak?

steep cloak
onyx dagger
#

In-Game settings, @steep cloak.

steep cloak
#

from where ? nothing there that let me change it

#

can you give me a screenshot

onyx dagger
#

Will get back to you, @steep cloak.

steep cloak
#

@onyx dagger okay

#

@onyx dagger I have another question, if you will allow me, yesterday I encountered a hacker who helps someone to raise his rating, how can I report him?

storm flumeBOT
#

Hello, @steep cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

onyx dagger
#

For? @night cloak

night cloak
#

nevermind

onyx dagger
#

Hmmm.

night cloak
#

i think that changing region option is gone after the update

onyx dagger
#

No.

night cloak
#

it was able to change it in the settings but now i dont see

steep cloak
#

@onyx dagger Thank you, I am still waiting for a solution to my problem.

onyx dagger
#

Do you have the option of Data Transfer Outside of EEA, @steep cloak?

native coyote
#

@lime juniper Can we talk about a topic?

left meadow
#

Me Report 1 Player With Proof
Where me Report

steep cloak
#

@onyx dagger i will see and come back

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @native coyote. Remember to read through #faq before asking questions in the support channels.

#

Hello, @left meadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

onyx dagger
#

Okay then, @steep cloak.

left meadow
#

Me Report On Website but it not ban the player me have proof

native coyote
#

Whatever..

onyx dagger
#

The Cheater will be banned soon, @left meadow.

#

Huh? @native coyote NadekoWhat

left meadow
#

In How many Days

long kettle
#

When I click weekly report is says no data available, why is that?

night cloak
celest shadow
celest shadow
night cloak
long kettle
#

Yes I have, I played today @celest shadow

night cloak
#

Yes, @night cloak. Takes time but it’s another report system,

native coyote
clear spindle
#

Yes.

night cloak
native coyote
# clear spindle Yes.

Why is my performance dropping after every update? Are they not optimized together?

storm flumeBOT
celest shadow
clear spindle
long kettle
#

Oh thank you @celest shadow

celest shadow
#

I am not too sure when the system totals up your weekly report data, @long kettle.

long kettle
#

I guess ill check after midnight when it counts everything, makes sense

celest shadow
#

Yep! Feel free to mention me and let me know of an update.

left meadow
#

How To Get Redeem Code Officialy From Pubg Mobile

weak topaz
#

Konichiwa

left meadow
#

How To Get Redeem Code Officialy From Pubg Mobile:yum:

neat turret
#

Hello any one can help me I lost my account

night cloak
neat turret
#

Pls help me I lost my account

left meadow
#

What is game center and how to watch it

night cloak
onyx dagger
#

Do you have the access to your Game account, @neat turret?

neat turret
#

Customer service says I contact with agent and they give me a time of 30 days this time is very long pls pls help me

onyx dagger
#

You may get redeem codes by watching the official streams of the PUBG MOBILE ESPORTS, @left meadow.

neat turret
onyx dagger
#

You need to Wait patiently, @neat turret.

#

That is the only way. :(

dreamy marten
neat turret
onyx dagger
#

It is understandable, @neat turret. Sadly, that is the only way. :(

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy marten. Remember to read through #faq before asking questions in the support channels.

dreamy marten
#

My account ban for 10 years what is the behavior @polar marsh my I’d is 542267709 I want review my account I pay more then 8000$

polar marshBOT
#

@dreamy marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native coyote
#

You said performance would improve after 1.0 update.. @lime juniper

onyx dagger
#

He is already answered by the bot, @night cloak. facepalmpubgm

polar marshBOT
#

@formal breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native coyote
clear spindle
#

You system needs to meet the minimum specifications to run the emulator smoothly.

peak ore
#

Who is in here in charge for giving free bands !

left meadow
#

Can You Give Me Pubg Mobile Working Radeem Codes

onyx dagger
#

Please do not provide sensitive information of yours here, @formal breach.

#

You may find it by watching official streams of PUBG MOBILE ESPORTS, @left meadow.

native coyote
#

Keep bringing clothes to Pubg Mobile. pubgm_uc pubgm_ucnew

onyx dagger
#

In #old, @native coyote.

native coyote
night cloak
#

Please help me some one is steal my account

#

Is anyone can help me about this?

#

@polar marsh

crystal moth
#

my full team got banned

polar marshBOT
#

@crystal moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Is someone can help me

#

Please im gonna cry

onyx dagger
#

Do you have the access to your Game account, @night cloak?

night cloak
#

Yes

#

Some one is steal my Facebook

#

Please help me

tender cape
#

Hello

#

Hello, can I solve the problem with my account in the game. The fact is that my facebook account has been under review for more than half a year, Facebook technical support does not respond and does not solve this problem! Can I restore my account in the game? Thanks in advance!

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tender cape. Remember to read through #faq before asking questions in the support channels.

onyx dagger
#

Wont work here, @spring onyx.

#

We cannot help if they are not responding, @tender cape.

night cloak
#

Is someone can help me here?

onyx dagger
#

You need to wait for their response patiently.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
#

Can someone help me. My password will not work for my account that is linked to my email. The password is correct because I have reset it twice and entered it correctly both times and it still says the password is invalid. When I try to get a verification code to log in that way or reset my password it does not send. I have contacted customer support multiple times and it does no help. Is there a way to fix this?

spring onyx
#

Forget password add new password

night cloak
#

It won't send a verification code to be able to reset the password

night cloak
onyx dagger
#

Did they respond, @night cloak?

night cloak
night cloak
onyx dagger
#

Sadly, we cannot do much about Account related issues here, on Discord, @night cloak. You need to contact Customer Service in-game about this.

#

You need to wait patiently for their response then, @night cloak.

tender cape
#

@onyx dagger Can I use my phone number? After all, there is such an option for entering a game account!

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @night cloak.

night cloak
onyx dagger
#

If you have your Phone number linked with your Game account, then yes, @tender cape.

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

onyx dagger
#

Click on -> #faq, and then check for subpoint 5.3, @night cloak.

tender cape
#

@onyx dagger And if I don't remember the password, what should I do then?

silver flame
#

Hi, I got a 1 day ban, but I don't understand what I did in order to get a ban. Any help would be appreciated.

polar marshBOT
#

@silver flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

For phone number? I do not think they would ask for a password, except for the verification code. @tender cape

spring onyx
#

Teamup get 1 Day Ban

distant charm
#

Unban bro

onyx dagger
#

?? @spring onyx

#

What is the issue, @distant charm?

spring onyx
#

No bro I typing this word Bannnnnn

tender cape
spring onyx
#

???

clear spindle
#

Do you need any assistance, @spring onyx ??

spring onyx
#

Newest version issue

clear spindle
#

Contact in-game customer service.

onyx dagger
spring onyx
#

India side
No response customer service

clear spindle
#

We cannot help you with that.

tender cape
#

?

spring onyx
#

Next update waiting

clear spindle
#

@tender cape what are the login methods ??

tender cape
#

@clear spindle Facebook and phone number! But I forgot my password! And Facebook has been checking my account for more than half a year, I contacted technical support, and it doesn't do anything!

vivid comet
#

I was in asia server then i played with my friend who was in middle east. He was the leader he started match everything was fine my tier was showing of asia but when he made me leader my server automatically changed to middle east please help

clear spindle
#

You still have access to Facebook, right?? @tender cape ??

#

Report it in #old with User ID, @vivid comet.

tender cape
#

No

night cloak
#

I cant understand anything

#

I don’t know what to do

tender cape
#

@clear spindle But the account is not disabled!

clear spindle
#

You can try providing a wrong password to get an option to change the password and as the feature is in beta the chance to get a verification code will be lesser.

#

@night cloak please contact Facebook's customer service.

sour whale
#

Server Change A Bug by room!!

My friend worked in a library room on a server (Middle East) and about the completion, my server was changed from (Europe) to (Middle East) !!
I want to restore the server (Europe) please.

ID : 5262599324
Device: Iphone 11 pro Max
WiFi And Cellular
Country: Saudi arabia

onyx dagger
#

In #old, @sour whale.

tender cape
#

@clear spindle Dude

clear spindle
#

Yes??

ocean trout
#

hi any one can help me about UC problem?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ocean trout. Remember to read through #faq before asking questions in the support channels.

ocean trout
#

@clear spindle hi can you help me

onyx dagger
#

Kindly state your issue, @ocean trout.

ocean trout
#

I bought A UC From midasbuy but didnt got any thing

#

And didnt got A BILL FOR THE PURCHASE

sour whale
storm flumeBOT
#

Please refer to subpoint 4.1 in #faq for further information, @ocean trout.

round geyser
#

Hello pubgm-support , my pubg account has banned to 2030 and i don't understand what i did to get ban , there is just some people report me to just see my account closed , so please i want to get it back.
My pubg account id : 6805402831
My name is : धझृपृऋ

polar marshBOT
#

@round geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
clear spindle
#

give a time of 24 hours

ocean trout
#

I Told them many times bro they didn’t answer me

#

so i lost my money?

clear spindle
#

Wait for their response, @ocean trout.

tender cape
#

@clear spindle I'm sorry I didn't see it)

clear spindle
#

It's okay :)

tender cape
#

@clear spindle No bro, just a notification about the wrong password comes in and that's it!

clear spindle
#

Well then nothing can be done other than to wait for Facebook's reply.

night cloak
#

If someone change srs version he can unlinked my link or not pls help me

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

urban slate
#

Hello i gave all 4 thing required in #old but it still says that provide us these things

night cloak
#

Just I want know hes can unlinked

onyx dagger
#

If you already did it, no need, @urban slate.

urban slate
#

@onyx dagger ok thanks

onyx dagger
#

You're welcome, @urban slate. 🤗

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

urban slate
#

How much time will it take to get response?

#

??

tender cape
#

@clear spindle Oh, this is bad! Well I'll wait another six months😅

clear spindle
#

We won't be able to give an ETA for that, @urban slate.

tired pulsar
#

@celest shadow Would you happen to know if we get to keep our money for the next season of metro? Suks not to know because idk if I should spend or not 😅. Thanks!

urban slate
#

Where i will get my response? In pubg or discord?

clear spindle
#

You can use another account for a time period, @tender cape.

tender cape
#

Does anyone know the facebook support email

clear spindle
tender cape
#

@clear spindle Thanks for the help bro

vagrant forum
#

That's not possible, @night cloak.

clear spindle
#

@urban slate I'll suggest you to ask your friends to invite you to play, so that you can play in Asian server and the points will be adding to the selected server for now.

urban slate
#

@clear spindle no my server is showing middle east I'll get points in middle east for now

clear spindle
#

Yes.

vagrant forum
#

UC once credited to an account cannot be transferred to a different account, @night cloak.

clear spindle
#

You can use those UC after the account suspension period.

#

Should be more careful when making a purchase.

night cloak
clear spindle
#

There's always give an option to confirm the purchase and stop repeating the same as we won't be able to assist you with that.

You can use those UC after the account suspension period.

#

Contact Facebook, @night cloak.

#

Reinstalling will remove the guest account.

#

If you're on Android clearing the app data will remove those.

twilit furnace
#

Здравствуйте, у меня возникли проблемы со входом в игру

storm flumeBOT
#

Please do not use languages other than English, @twilit furnace. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

odd narwhal
#

My account is bannad

polar marshBOT
#

@odd narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

Try uninstalling and do a reboot, @night cloak.

#

Factory reset. pubgm_hidethepain

#

Nothing's gonna happen.

tepid cape
#

My pubg account gmail was hacked and they remover my all logging details please help md

#

hello tencent.my pubg mobile gmail has been hacked by someone.please help me to get that.now they remove my all log in details.pubg id is 5664808749(BOOM) my mail is boommr9797@gamil.com google play games linked.twitter linked @tepid cape9717.i have all purchase details this account.i spend lots of money for this account.now they changed flag and remove my all friends.

keen steeple
#

I got banned for no reason and I didn't download anything outside of the law .. MY ID: 5172594170

polar marshBOT
#

@keen steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @tepid cape.

supple tulip
#

Sorry, can you change my server to Europe

mortal apex
#

@supple tulip U can't change your server unfortunately. U have to wait 60 days.

supple tulip
#

I accidentally changed and I really need help

ocean trout
#

midasbuy dont have a discord ??

mortal apex
#

@supple tulip Unfortunately there's no way u can change it.

onyx dagger
#

No, @ocean trout.

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @tepid cape.

lethal oracle
#

Can you help me please?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @lethal oracle. Remember to read through #faq before asking questions in the support channels.

tepid cape
onyx dagger
#

Did they reply, @tepid cape?

tepid cape
lethal oracle
#

How can I remove social media accounts linked by foreigners to my pubg mobile account?

onyx dagger
#

You need to answer the bots questions correctly in order for it to guide you to one of the staff members, @tepid cape.

#

Via the in-game settings, @lethal oracle.

lethal oracle
#

@onyx dagger I tried from there unfortunately it didn't work

onyx dagger
#

You need to contact them about it, @tepid cape. :(

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @lethal oracle.

tepid cape
violet gulch
#

Hello, I have a problem. It is that I can not go to the metro Royal, what should I do?

onyx dagger
#

You'll be getting the same reply there, @tepid cape. 🤷‍♂️

#

Emulator, @violet gulch?

lethal oracle
#

I asked in-game support for help, but I didn't get a positive response, so chat with authorized people and ask for help.

violet gulch
#

@onyx dagger No the Android hasn't come in since this morning

onyx dagger
#

Only they can help you with Account related issues, @lethal oracle.

#

Could you please share a screenshot of the error message shown when you try to enter Metro royale mode, here, @violet gulch?

lethal oracle
#

@onyx dagger but I gave everything related to my account information to in-game support

onyx dagger
#

Then you may wait patiently for their response, @lethal oracle.

lethal oracle
#

@onyx dagger the answer came but negative

onyx dagger
#

Could you please translate it to English, @violet gulch?

#

You may tell them that it didnt help, and then state your issue. @lethal oracle

violet gulch
#

@onyx dagger There it is written that this function passes betta testing, in which you do not participate

onyx dagger
#

It is still in the BETA phase, @violet gulch.

#

Kindly try again after some time.

lethal oracle
#

@onyx dagger I tried, I told my problem, but again the answer was negative

#

@onyx dagger Well, can you do this problem through the system

violet gulch
#

@onyx dagger I used to play quietly, but today I couldn't go in.

onyx dagger
#

We cannot do much about Account related issues here, on Discord, @lethal oracle.

#

You may try to play again after some time, @violet gulch.

fleet ibex
#

Does anyone have the form for me to report someone? I have a YouTube link to the video evidence. I’ve done this before but can’t find the form

storm flumeBOT
#

Hello, @fleet ibex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

fleet ibex
#

Thanks

violet gulch
#

@onyx dagger It doesn't help almost all my friends have the same problem

onyx dagger
#

Please report the issue in #old, @violet gulch.

violet gulch
#

@onyx dagger Okay thanks for the information😉

lethal oracle
#

@onyx dagger Sir I can't get my account back by any means other than the system

#

@onyx dagger but you can help me through the system

onyx dagger
#

You're very welcome, @violet gulch!

#

Please be adviced that the staff of this Discord server are in no way Affiliated with Tencent, @lethal oracle.

lethal oracle
#

@onyx dagger Well sir, can I learn the links linked to my pubg mobile account

onyx dagger
#

I am sorry but I did not understand what did you meant, @lethal oracle.

lethal oracle
#

@onyx dagger Sir, can I find out the social media accounts linked to my pubg mobile account from the system?

onyx dagger
#

You may check that out via the in-game settings, @lethal oracle. 🤷

left meadow
#

Hi Bro
Many people Get Free Royle Pass Can You Tell me How

#

Mean

onyx dagger
#

There was an event here on this server, @left meadow. But it is over now.

left meadow
#

Sorry My Friend Get Free prime plus can you explain why

lethal oracle
#

@onyx dagger I understand, but foreign people are connected, so I want to know which social media account he is connected to (123@gmail.com for example)

onyx dagger
#

You can know through that way, @lethal oracle. 🤷

left meadow
#

No bro in pakistan many pubg users get free prime plus

onyx dagger
#

There might be events in the PUBG MOBILE Pakistan Discord server. Feel free to join it and to ask there.

lethal oracle
#

@onyx dagger I understand, but a twitter e-mail account added to my account, these are foreign person accounts, I don't know who they are. I want to know.

onyx dagger
#

Unfortunately, I am unable to assist you with that, @lethal oracle. Please contact the Customer Service in-game.

lethal oracle
#

@onyx dagger okey thank you bro

onyx dagger
#

You're very welcome! 🤗

supple tulip
#

Support can change the server?

night cloak
#

Hi! I bought a subscription Prime Plus. it is not shown during the game and during the flight on the plane

onyx dagger
#

You may change it after 60 Days, @supple tulip.

storm flumeBOT
#

Please do not use languages other than English, @supple tulip. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger
#

English please, @supple tulip.

left meadow
supple tulip
#

@polar marsh , please, change server.

onyx dagger
#

In your DMs, @left meadow.

left meadow
#

Thanks 😊

onyx dagger
#

You're very welcome! 🤗

night cloak
#

Hi! I bought a subscription Prime Plus. it is not shown during the game and during the flight on the plane
@night cloak
Can everyone help me?

onyx dagger
#

Will get back to you, @night cloak.

#

Did you subscribe to RP Prime/RP Prime Plus, or Prime/Prime plus, @night cloak?

night cloak
#

I have allready all

onyx dagger
#

All?

night cloak
#

RP Prime Plus and Prime and Prime plus

#

Yes

gentle socket
#

Just tried sandhok quick match MEELEE it was fun can you guys please add the option to choose quick match or a timer for different maps and different guns like I really enjoyed in 2 years never got to play sandhok meelee

onyx dagger
#

It is completely Random, @gentle socket. 🤷

gentle socket
#

😔 oof really fun I hope you guys add the option for quick matches to choose different option

#

S

onyx dagger
#

Feel free to share your Feedbacks in #old, @gentle socket.

#

Have you collected the special RP Rank card, @night cloak?

night cloak
#

May I know how to join PUBGM VIP Program?

noble prawn
onyx dagger
#

PUBGM VIP program? @night cloak

night cloak
#

Yes

onyx dagger
#

It is just because they play with their friends, @noble prawn.

#

I did not understand what did you try to say, @night cloak.

elfin canopy
noble prawn
night cloak
#

Have you collected the special RP Rank card, @night cloak?
@onyx dagger

51021229628 this is my ID

onyx dagger
#

Are you really sure about that, @noble prawn?

onyx dagger
#

Did you check the player's match details for that, @noble prawn?

noble prawn
elfin canopy
#

@night cloak please read my message.

night cloak
#

I have allready Prime Plus and my friend but we dont have flight perk> @night cloak please read my message.
@elfin canopy

onyx dagger
#

I see. @noble prawn

night cloak
#

I have allready Prime Plus and my friend but we dont have flight perk> @night cloak please read my message.
@elfin canopy
@night cloak
I mean RP Prime Plus

elfin canopy
noble prawn
elfin canopy
#

Could you show me a screenshot of your subscription from App store/Play store, @night cloak?

#

You may hide the sensitive information. :)

onyx dagger
#

For example, you have NA server as your main server, @noble prawn. And you play with one of your Friend, who has the EU server as his main server. If he is the Leader of the party, the party will be matched in EU server.

night cloak
#

RP prime Plus dont need subscription, Prime Plus need subscription > You may hide the sensitive information. :)
@elfin canopy

noble prawn
onyx dagger
#

You usually dont. @noble prawn

night cloak
elfin canopy
night cloak
#

I have - Prime, Prime Plus and RP Prime Plus

elfin canopy
#

Could you show me a subscription from App store/play store subscription list?

gray gale
#

Hola buenas tardes

night cloak
#

RP Prime 600 UC and im payed for 1800 that was RP Prime Plus

storm flumeBOT
#

Please do not use languages other than English, @gray gale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

noble prawn
# onyx dagger You usually dont. <@607658610905841699>

Thats what Im saying... I ALWAYS GET MATCHED WITH PEOPLE ON OTHER SERVERS. This player was cheating, and nothing will be done. AGAIN. Pubg is a breeding place for hackers. But will punish players for accidentally killing teammates . WHAT A JOKE. I hope you all know that no one actually thinks your "banning" is legit. We know that if you bring in money you're allowed to cheat

gray gale
#

Necesito recuperar mi cuenta de pubg mobile

elfin canopy
#

English please, @gray gale.

gray gale
onyx dagger
#

English please, @gray gale.

noble prawn
#

Thats what Im saying... I ALWAYS GET MATCHED WITH PEOPLE ON OTHER SERVERS. This player was cheating, and nothing will be done. AGAIN. Pubg is a breeding place for hackers. But will punish players for accidentally killing teammates . WHAT A JOKE. I hope you all know that no one actually thinks your "banning" is legit. We know that if you bring in money you're allowed to "modify"

onyx dagger
#

Please refrain from Spamming, @noble prawn.

elfin canopy
#

Could you show me a subscription from App store/play store subscription list?
@night cloak

polar marshBOT
#

@gray gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

Feel free to share your Thoughts in #old, @noble prawn.

night cloak
#

Hey! I have a question regarding creating a new clan. So, I wanna ask what fonts are allowed to use while creating a clan name? Because normal font name have been taken. And symbols don’t work

#

This is the RP Prime plus you can click on it and check it @night cloak
@vagrant tulip
I dont have that

elfin canopy
night cloak
#

But for RP Prime Plus where is subscription

#

Im buy no problem, give me please link or something

elfin canopy
#

iOS users cannot get that subscription on their device because RP Prime Plus is a subscription with partnership with Google play.

#

You can subscribe to that service using an android device and then collect the monthly rewards by logging into an android.

night cloak
#

I have iPhone

#

Dont have android

elfin canopy
#

Then you cannot subscribe to that service.

night cloak
#

I have an android in my car

#

😁

#

you can use your computer or your laptop by downloading the gameloop
@vagrant tulip
And then?

elfin canopy
night cloak
#

🤦🏼‍♂️

#

Im payed in two days for this game 350€ and i dont have flight perk 🙄

elfin canopy
night cloak
#

Because is not possible you said

#

what's the difference between subscribing mine and another one?

#

Between RP Prime what i have and RP Prime Plus?

#

Flight perks? 😂

#

I downloaded PUBG mobile to play metro but I see a message that it’s not available for me as it’s under beta testing

#

Ok i check it but if login into emulator im played later on my ios device with normal non emulator people?

#

No

olive dove
#

You need a google play account connected to your game account in order to subscribe in one or both of these offers.

night cloak
olive dove
#

Thanks 👍

bleak geyser
#

Hello, lately I have often failed to enter matches but in the career result it was recorded like I was AFK in the match. I want to know, what causes this often happens?

night cloak
#

Guys if i just check in emulator this subscription and then play on my ios im playing with non emulator people ?

olive dove
olive dove
night cloak
#

Yes i have but how

#

To connect

olive dove
# night cloak Yes i have but how

Will try to explain this further, but please pay attention.

Your game account should have a linked google play account. If you do have that you can use anyplatform that allows you to log in to your game by using the google play account.

Once you do, you can go to RP tap and you can subscribe to the offer.

If your game account is connected already to 2 social platforms[FB and icloud for example] you have to unlink one of them first.

night cloak
#

But now i have to wait 7 days

#

Can you help me, skip this time?

olive dove
#

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, feel free to submit this form in compliance with each required field. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and insert as links.
http://cheater-report.pubgm.cc/

olive dove
idle geyser
#

The change country button is not displayed

olive dove
#

Contact the in-game customer support for further assistance. @idle geyser

idle geyser
#

I called Somali Shi

olive dove
#

Sorry, who is that, @idle geyser ?

idle geyser
#

Visit the country from me

olive dove
#

@idle geyser
Please do not use languages other than English. You may refer to sub-point 3.1 in #735483472432594994 for regional communities.

olive dove
idle geyser
#

OK

#

No solution to the change country button

olive dove
#

Stop repeating the same question and sending the same screenshot.

idle geyser
#

OK

deft monolith
#

Hello PUBGM team
please fix the bugged bots, I've reported that in-game couple times and yet the bug still there

storm flumeBOT
#

Hello, @deft monolith!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

deft monolith
#

I've reported via in-game report since 10 days yet bots still behaving very aggressive and lethal, bot knock players in 4-5 bullets and finish them in same second ... I lost many ranking points because of that bug

olive dove
hoary grove
#

Hello dropping in again to see if any progress had been made on my ticket?

olive dove
raven geyser
olive dove
# raven geyser Why is that?

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

north crown
#

This has happened 2 time today. I am playing Metro Royale-Undercover Mode with no team mates. After waiting for 40 minutes to 1 hour, I am allowed to begin the Match. At 10 to 15 minutes, I am kicked out of the matches & charged an Undercover token. Please fix the extensive time to enter the Undercover Match.
I would also like to get the value of items in my backpack or Undercover tokens put back into my inventory.
Braines1
554765407
Europe Server
Samsung Note20 Ultra on wifi

raven geyser
#

Alot of people get that nowadays without reason!

olive dove
stiff blade
raven geyser
#

The game is doing it wrong then, we’re using the official version from the app store, we 1 day suspension and going back to bronze v!

stiff blade
#

dude aimbotted me then locked on to another dude

olive dove
# stiff blade

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, feel free to submit this form in compliance with each required field. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and insert as links.
http://cheater-report.pubgm.cc/

raven geyser
polar marshBOT
#

@raven geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

My account has been moved to vietnam version by mistake, how do we make a global account help?

olive dove
night cloak
#

o my account tournaments are running, how can we not return it

#

I will have problems, I cannot invite my friends in global accounts

olive dove
night cloak
#

okay brother unfortunately this is a very bad situation

hoary grove
#

@olive dove of course. not had to start finals with best teams in the world and 300 ping ... I’m about to just say forget it stop organizing if I can’t get some traction with the people that facilitate the process 😡

olive dove
cedar swallow
#

why many people including me having high ping issues , are the servers down or smth?

wanton thicket
#

@olive dove can you help me out i’m trying to change my ign however i can’t find any font that seems to work

olive dove
wanton thicket
#

and when i click done it disappears

olive dove
wanton thicket
#

i tried checking if there were spaces but their weren’t

#

it just looks like that

#

or actually do you know any fonts that actually do work ?

#

@olive dove

olive dove
stuck root
#

A little concerned. Have played a few games with a friend tonight, one of the randoms we played with joined for a couple more. He didn’t speak English. After playing a couple of times my friend asked if he was a hacker and he apparently said yes, and that because we had been killed previously by hackers that he was now using his own cheats. I’m not sure what he was using, maybe a cheat where he could see enemy. So I know I am supposed to report him, for what I am unsure because I didn’t get anymore information other than he admitted to cheating. I just don’t want to end up with a ban myself for playing with him more than once. I’ve not added him and as soon as I found out I refused to play with him again

olive dove
#

@stuck root is your account banned already?

stuck root
#

@olive dove no, this has actually just happened, about 15 minutes ago

olive dove
stuck root
#

I definitely won’t be. I will report him, unsure what cheat option to pick but hopefully he gets discovered and banned. People like him ruin the game for every genuine player and it annoys me greatly

ionic temple
#

hello anyone was banned when switching accounts? I was banned for 1 day

polar marshBOT
#

@ionic temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

south echo
#

Filing a claim doesn’t work. Using the email listed doesn’t work. At the end of the day if you’re not a content creator they don’t care about your acc even if you’re a legit player

hexed basin
#

How to download beta version

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @hexed basin:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

polar marshBOT
#

@glossy stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hoary grove
#

@olive dove please guys ..like what can I do here to help myself in this situation

#

This is so unprofessional guys

hoary grove
#

I have now 3 times this week

#

@olive dove

frigid swallow
#

I ACCIDENTLY change my server from NA to Europe how to change it back without waiting 60days? I tried custom service but they talk nothing about it

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @frigid swallow.

frigid swallow
#

Doesn’t work I tried

olive dove
olive dove
frigid swallow
#

Imma just quit the game for 60 days damn F

night cloak
#

@frigid swallow just play with a friend and have them be party leader so the server is NA

hoary grove
#

I’m really unpleased with tencent pubgm should just take my server of ten 10k move over to fort nite at this point

olive dove
hoary grove
#

I’m sure you could push the envelope and make a notations for someone to that has some type of autonomy over this situation to assist me .... it’s like u guys are walking around the server with calculators and beacons ...& for what if’s not calculus it’s simply customer service..

night cloak
#

@olive dove hello, using foul language can cause ßan?

marsh kite
#

Hi Sir!!!
I just wanted to request you to give me solution of changind server .. because i havent even changed my server but its changed itself while my friend invite me in his lobby .. He is playing in europe and i m in middle east but when i have seen my server after joining hin my server changed automatically. So kindly help me because my rank on middle east is crow 4
ID : 5205840724
My device is S9+
Mobile Data / Cellular ( Jazz )
Pakistan

olive dove
olive dove
marsh kite
#

@olive dove yeah customer support didnt worked for me .. Cool down period of what ? You mean i wait for 60 days ? Seriously ? Wtf ? That is game issue not mine .. i didnt even changed then why i play on other server where my rank is low

median venture
#

Hi, I try to log in into my Pubg mobile account via mail verification code and it says that” login failed”, what shall I do? Anyone can help?

frigid swallow
#

You guys don’t take out issue seriously tbh....

merry lake
#

Hello
i having a problem on my account, i don't have the option to change Country/Region. i never have that option on my account Since I created it, can anyone here can assist to fix? i already try to contact them in-game nothing happen
My id : 5141804106
Name in-game : 『TGF』AHMAD

night cloak
frigid swallow
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Lmao

pulsar steppe
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Hello I accidentally changed my server from NA to Asia can you please change it back to NA
My IGN: crxStepbroŪ
My ID: 5259523368

merry lake
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@night cloak anyway to fix ??😢

night cloak
night cloak
merry lake
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@night cloak but I never change it or have that option, its my main account I need to change it please help

night cloak
merry lake
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@night cloak its by a mistake im living in Lebanon 😢

night cloak
merry lake
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@night cloak so there no option to fix something that I did by mistake on my account? 💔😢

night cloak
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No

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If you want you can create a new account

median venture
#

Hi, I try to log in into my Pubg mobile account via mail verification code and it says that” login failed”, what shall I do? What can be the reason for that?

storm flumeBOT
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Please refer to subpoint 4.6 in #faq for further information, @median venture.

merry lake
night cloak
median venture
merry lake
night cloak
merry lake
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@night cloak ok

median venture
polar marshBOT
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@ionic radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

median venture
night cloak
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If you can login from twitter you can do that no?

median venture
night cloak
median venture
tidal adder
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Hi will there be any chances of getting oceanic server back?

night cloak
median venture
tidal adder
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Hello can anyone suggest me why my bullet damage is not recording ?

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I need to empty full mag to get one knocked

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Where as other player they knock enemy in just 10-15 bullets

night cloak
tidal adder
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Please help me with that

night cloak
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You might have shot him in different area

tidal adder
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Naa even bots get knocked on full mag

#

There is something wrong within my acc

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Before it use not to be like that

night cloak
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If you feel it is a bug you can report it in #old

tidal adder
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I already report them with video proof but haven’t slove that problem yet. How long will take?

night cloak
#

We can't tell that pubgmt

tidal adder
#

😢😢

night cloak
#

It may get fixed by next update (not guaranteed)

tidal adder
#

Hope for that

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When is next update coming any idea?

night cloak
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We don't know

tacit night
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What is that is a clutch or i get ban from ranking

shut shoal
#

what is this message ?!
i have already the new version and i was playing with it ordinary

night cloak
shut shoal
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where can i find that !

night cloak
desert knot
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hello anyone was banned when switching accounts? I was banned me 3 month

polar marshBOT
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@desert knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lunar holly
#

Where can i report cheater

storm flumeBOT
#

Hello, @lunar holly!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

royal trellis
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Please send me the link to the latest

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Pubg mobile update

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @royal trellis. Once we do, we will publish further information in #news.

royal trellis
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No the S17

onyx dagger
#

Also, where do you live, @royal trellis?

royal trellis
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One

onyx dagger
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I mean the Country.

royal trellis
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North Korea

onyx dagger
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Hmmmm.

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Read the bots message above.

royal trellis
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No

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🇮🇳 INDIA

onyx dagger
royal trellis
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I AM FROM India

onyx dagger
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The game is banned in India.

royal trellis
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But I can play using Vpn

onyx dagger
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VPN is not Recommended too.

royal trellis
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Why

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You play scan phones no?

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People *

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @royal trellis:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

royal trellis
#

You people scan phones 📱

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And that's the

onyx dagger
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As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

PLAYERUNKNOWN'S BATTLEGROUNDS
royal trellis
#

Main and scientific reason for the banning of pubg mobile in India

onyx dagger
#

You may move to a Discussion channel now.

alpine meadow
#

how to fix the Network error,Login failed Please check your network settings?

storm flumeBOT
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Please refer to subpoint 4.6 in #faq for further information, @alpine meadow.

west axle
#

My iphone xr is getting lag while i am playing and i am getting 5 fps while playing this happening only to global version after the ios update

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Please help me

storm flumeBOT
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Please refer to subpoint 4.9 in #faq for further information, @west axle.

night cloak
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How to get the code for beta version?

brazen cradle
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Hello, A quick question. One of my friend playing in NA server(is living in NA) hosted a room match in ASIAN server. Now his server status is permanently changed to ASIA (for 60 days) . Is there a way to revert this ?!

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ID: 5122109699

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That’s his game ID

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @brazen cradle.

abstract igloo
#

Hey how can i access the emulator chat??

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@storm flume

night cloak
storm flumeBOT
ivory wind
#

Help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ivory wind. Remember to read through #faq before asking questions in the support channels.

onyx dagger
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May I know where you're from, @ivory wind?

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I mean the Country.

ivory wind
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India

onyx dagger
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The game is Banned there.

ivory wind
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I downloaded from pubg official website , using airtel network . Till yesterday night i saw very comfortable on it with 30-40 ms and no lag . From today morning it showing higher ping and server problem try again later . I even not used vpn or dns till yesterday except for login but now i used dns and vpn with 2 to 3 servers but no use. I even reinstalled but cant even enter arena training all in india can play pubg till now so dont say ban as a reason plzz tell me a way.🙏

idle lichen
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Can anyone tell me the discord for pubg kr version

night cloak
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They don’t have one, @idle lichen.

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @ivory wind:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

idle lichen
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Then how to contact kr version??

onyx dagger
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You may try contacting their Customer Service in-game.

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, .

ivory wind
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Kk bro

onyx dagger
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Alright then, @ivory wind.

idle lichen
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@onyx dagger Thank you

onyx dagger
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You're very welcome, @idle lichen! 🤗

split ridge
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@brazen cradle Same thing just happened to me a couple of hours ago.

ivory wind
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Send me bro

onyx dagger
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Send what, @ivory wind?

polar jungle
#

hi

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @polar jungle. Remember to read through #faq before asking questions in the support channels.

onyx dagger
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You may change the servers again after 60 Days, @split ridge.
And please report the issue in #old, with your in-game ID.

split ridge
onyx dagger
#

It is a known bug, @split ridge. Please report the issue in #old.

split ridge
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I did go through website and provided my ID. Thanks for chiming in and have a nice holiday!

steep scarab
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How do I switch or send ping an email to put me back into NA server

onyx dagger
#

You may change it via the in-game settings, @steep scarab.
Note: Once you change it, you'll need to wait for 60 Days to change again.

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You're very welcome, @split ridge! 🤗

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And you too.

steep scarab
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I know tht ok it is their any other way I can go back before the 69 days r over

onyx dagger
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May I know how did the servers change for you, @steep scarab?

steep scarab
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I did it by accident

onyx dagger
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You may change it after 60 Days.

steep scarab
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Can’t pubg just change me back

clear spindle
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No, if you have changed it recently.

lilac bane
#

Hello I need help

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @lilac bane. Remember to read through #faq before asking questions in the support channels.

lilac bane
#

Okay the squad of conquers are the hackers It doesn’t let me find there ID

onyx dagger
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You may report them in-game, @lilac bane.

mighty lava
#

How can we get Victor's Supply Crates?

lilac bane
#

I did

onyx dagger
#

Alright then.

mighty lava
#

By playing as Victor?

lilac bane
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But I know the reports may not get taken care of

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @signal mason. Remember to read through #faq before asking questions in the support channels.

lilac bane
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It’s so sad that there hacking and they get to conquer like that

onyx dagger
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Yes, and when you complete level 10+, you'll get Crates, @mighty lava.

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They will, @lilac bane.

mighty lava
small field
#

Recently I have received a message 'Your account will be banned for violating regulations unlock on 12-15-2030 12:59:29.
Coustomer support E-mail- PUBGMOBILE_CS@tencentgames.com" And then it's showing account is disabled.But I had not done any violence against pubg guidelines please return my pubg account.

ID- 5232861049
Nickname- Partner々Parru

polar marshBOT
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@small field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
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Yes, @mighty lava.

mighty lava
#

Okay, thx.

onyx dagger
#

You're very welcome! 🤗

lilac bane
#

Like it’s so frustrating because They called me a noob when. They’re literally conquers and they needed hacks to get to that position

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Anyways hopefully they get banned thanks for your help @onyx dagger

onyx dagger
#

You're very welcome, @lilac bane! 🤗

storm flumeBOT
#

Please use #matches to share custom match details, @slim lodge.

harsh bone
#

Can i remove my email login from my pubg account

night cloak
harsh bone
#

Pubg customer service?

night cloak
harsh bone
#

How can i contact them?

night cloak
storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @harsh bone.

harsh bone
#

And if i want to change the email login from pubg account ?

night cloak
safe monolith
#

Hi I tried downloading some tool to try for my Pubg and I notice it’s a big mistake and hope it’s jst 1 day as mentioned, but the reason I’m here is to check if I get ban for 1 will my ranking drop or will be the same

polar marshBOT
#

@safe monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone moss
#

Is there any way to get free rp

clear spindle
#

If someone gifts you or from giveaways.

solemn ibex
#

Like example is it RM 3.90 for 60uc or 1260uc?

clear spindle
#

RM 3.90 is for 60 UC.

solemn ibex
#

Ok ty

torpid holly
#

kepp on banning for 30minutes help me. I didn't use any hacks and 3 party plug ins
I'd. 581671800

midnight shale
#

Hello, on the date of 3/12, my account in PUBG was banned without any violations or the use of fraud methods, but I may not know if I played with someone who uses the hacker, and this hacker is constantly present in the game of PUBG, and you must combat the cheaters, but banning my account was a mistake from the same PUBG and I am a person who used methods Correctly purchased from the main bank or Zain Cash, and on the date of 12/13, an amount was deducted from my account for $ 24, and on the date of 12/18, the amount was deducted 9 &, since I entered the game, I have not used the methods of cheating, but I was trying my best to play professionally, please All of you please remove the ban on my account because I have not found any way to communicate with PUBG or respond from them inside the game Customer Service I hope I know what is the reason for the band and the band while you are in the lobby on the date of 3/12 for this moment, shocked by this thing despite paying a large sum of money on the game of PUBG Because of my love for her, I use the US to develop weapons and clothes, and I have all the shipping receipts inside my pubg
name: 『JO1』KHALID
id: 5351633326:iPhone CR :wifi:jordan:Servir :South america amai /khalilalajl8@gmail.com

polar marshBOT
#

@midnight shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hi

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My accound 10 year ban 😭 76 lwl full+full. Pls help me.!!!!!!!