questions

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gusty bridge.

[remote shuttle]

Ok

[gusty bridge]

Customer service is being too slow sadly

[onyx dagger]

You need to Wait for their response, @gusty bridge.

[undone bear]

Why is my game saying event has no started?

[gusty bridge]

it says its going to take 60 days to respond

[clear spindle]

Only in-game customer service could help you with account related issues, @gusty bridge nothing we Discord staffs can do about it.

[olive dove]

please share a screenshot of your issue.

[umbral tiger]

@olive dove can u check pm?

[winged umbra]

Hello, I've asked this several times here but haven't quite understood how to do it... How can I change my password on pubg? Thanks.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @winged umbra.

[west merlin]

I have to report glitch

[winged umbra]

There is nothing in the customer service that tells me how to change password. Or at least I can't find it...

[storm flume]

Hello, @west merlin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[onyx dagger]

You may create a conversation with them, @winged umbra.

[stark plank]

Will new vehicles be added to the game? Do you have such a plan PUBG mobile?

[winged umbra]

I have @onyx dagger

Only see how to change avatar and name

[sick shale]

We don't have information about upcoming events, @stark plank Keep an eye on #news

[west merlin]

Hey @sand path

[stark plank]

The damage of the armored vehicle coming from the flare gun should be increased.

[west merlin]

I have to report one glitch.

[sick shale]

You can write your suggestions in #old, @stark plank

[stark plank]

Understood thanks.

[storm flume]

Hello, @west merlin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[winged umbra]

Even after clicking "other issues" there's nothing about passwords.

[west merlin]

@sick shale Yeah i get it. So in #old i asked question first because i didn't know there was actually long slow-mode. And after 5 hours I don't know i will report glitch or not. I am just trying to make this game's performances better.

[sick shale]

You can edit your message

[west merlin]

Ohh @sick shale let me hop in there again. thanks for the help.

@sick shale I can't add video while editing.

[sick shale]

Oh, yes it's not possible. @west merlin wait for the cooldown please

[west merlin]

@sick shale haha okay. Ik why there is long cooldown. Its understandable. Well see you later.

[charred grail]

Do Gfx tool is allowed in Pubg mobile?

[night cloak]

no

you may get a ban for 10 years

[charred grail]

I will never try on my.main account

[proud nest]

Hi I can’t login my account it keeps saying someone has logged in and I should update to latest version

[onyx dagger]

Please contact Customer Service in-game, @proud nest.

[proud nest]

The In game customer service isn’t helpful

This is what it says

[onyx dagger]

It wont, @night cloak.

[night cloak]

mine it worked

[onyx dagger]

Please contact Customer Service in-game, @proud nest.

I see. @night cloak

[clear spade]

hello my Pubg account hack been hacked by hacker

i have link my Gmail but hacker has link his Fb & twitter

[onyx dagger]

Please contact Customer Service in-game, @clear spade.

[ebon apex]

Ho

[onyx briar]

metro royale invisble bug is annoying and unfair
how do i not get this bug

[devout glen]

please tell me where to download the beta version?

[scarlet wraith]

Whick rank vs. should i be to be a detective

[idle umbra]

I don't using any 3rd party app but when I play in my id it got 3rd party ban every time .but when I play with different account it not happened . Please help me.

[polar marsh]

@idle umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rain marten]

Hi

I want to report a hacker

[storm flume]

Hello, @rain marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spade]

@vagrant forum @storm willow Need Immidate Support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clear spade. Remember to read through #faq before asking questions in the support channels.

Hello, @onyx briar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

You can apply for the PUBG MOBILE beta program here, @devout glen:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[rain marten]

5686099285

[clear spade]

I am organizer from Nepal I am verified By tencent & Conten creator from nepal , My Id Related with Tencent Has been Hacked I have acess through gmail But hacker has Acess through Facebook & Twitter Need immidate Assistance @vagrant forum @storm willow

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @clear spade.

Hello, @rain marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

Please do not provide links, @scarlet wraith.
If he would like to apply for the PUBG MOBILE beta program, he may apply for it via:
https://q.gameexp.com/m/version/task/5923/task-wj

[night gull]

@onyx dagger can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night gull. Remember to read through #faq before asking questions in the support channels.

[umbral harness]

How did this guy got this backpack skin

He hasn't bought royale pass

[heavy vortex]

Probably an event. @umbral harness

[heavy vortex]

And it is time limited.

[umbral harness]

There was no event

Hello

Does anyone have answer

[heavy vortex]

It is from event only.

[night gull]

Help me

[onyx dagger]

Kindly state your issue, @night gull.

[night gull]

What is in read line

@onyx dagger tell me please

[onyx dagger]

That might be the date, and the time.

[clear spindle]

The app version number, time, date etc.

[night gull]

@clear spindle @onyx dagger my ping is high on WiFi but good on sim data

[crude scaffold]

Hello , guys why my ping in server settings its 20 bit and in match 114 bit ?

[clear spindle]

Try resetting your router, @night gull.

[night gull]

@clear spindle I already done reset

[clear spindle]

Not everytime the ping will be stable and it depends on your internet connection.

[onyx dagger]

May I know where do you live, @night gull?

I mean the Country.

[night gull]

@onyx dagger Aisa

[onyx dagger]

Country, @night gull.

[night gull]

@onyx dagger japan

[heavy vortex]

Why is ur flag different

[rain marten]

I want you to watch the clip now

[night gull]

@heavy vortex it's my choice

[misty rover]

Как сменть сервер на Європу?

[storm flume]

Please do not use languages other than English, @misty rover. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[subtle lava]

I lost my account in PUBG

[heavy vortex]

uh huh

[onyx dagger]

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @subtle lava.

We are unable to provide assistance if you do not ask a question or state a problem, @rain marten. Remember to read through #faq before asking questions in the support channels.

[night gull]

@onyx dagger tell

[clear spindle]

Are you on KR version, @night gull ??

[night gull]

@clear spindle I play both versions , global , kr ,vetnam etc

[clear spindle]

And the current issue in??

[night gull]

@clear spindle all ping is high on WiFi and good on sim data

[misty rover]

how can i change the server which is selected by mistake

[onyx dagger]

You may change it after 60 Days, @misty rover.

[rain marten]

Hacker killed me 10 times today, It lost 143 points. I cannot reach Ghazi if the game remains like this

[storm flume]

Hello, @rain marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

Contact your Wi-Fi provider, @night gull.

[crude scaffold]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude scaffold. Remember to read through #faq before asking questions in the support channels.

[night gull]

@clear spindle he tell me pubg issue because speed is good and other online game ping is also good but only pubg pin is not good

[onyx dagger]

Is the issue on KR version, @night gull?

[night gull]

@onyx dagger in all versions

[misty rover]

I know @onyx dagger but my ping 188

[onyx dagger]

Sadly, That is the only way, @misty rover.

[rain marten]

I want to talk to a developer now

[night cloak]

Fury Ersin Yekin was wrongly banned. What about banning cheaters and not normal players? Like tf he was conqueror (ace 29) that’s so wrong like he worked so hard to be banned? That aint fair my guy

[onyx dagger]

Refer to the bots message above, @rain marten.

[spiral kettle]

guys

[onyx dagger]

Tell him to File Claim. @night cloak

[spiral kettle]

how can i ban a cheater

[night gull]

@onyx dagger @clear spindle tell me plz

[storm flume]

Hello, @spiral kettle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[crude scaffold]

and what about me my ping in setting server is 20 and in match 114?

[rain marten]

I want to watch a clip now, I can't keep playing

[cyan citrus]

why players with turkey and some other region get more free rewards than others ?

[night cloak]

Can anyone tell me in which country I will get Winter Dance popularity?

[onyx dagger]

Those are Regional events, @cyan citrus. 🤷‍♂️
Feel free to share your Feedbacks in #old.

Feel free to ask that in #pubg-mobile, @night cloak.

[clear spindle]

As I said it's an issue from the Wi-Fi provider which gives you a high ping, if it's an issue from the server you'll face the same when you use the mobile data, @night gull. Further can be reported in #old.

[night gull]

@onyx dagger fix my problem

[onyx dagger]

Refer to Rock's message above.

[cyan citrus]

I already did but its unfair to give specific regions so many free rewards, my friend literally gets 1000 popularity cannons every day because his region is turkey

[night cloak]

Thanks @onyx dagger

[onyx dagger]

You're welcome @night cloak! 🤗

@cyan citrus 🤷‍♂️

[cyan citrus]

🥺

[onyx dagger]

In #old.

[cyan citrus]

🆗

[night gull]

@clear spindle no my is good in Mobile data but High on wifi only in pubg others online game is good pin , I reset router , reset mobile , try playing in another divice , use another wifi but ping Is High on wifi and low in sim data @onyx dagger @clear spindle

[clear spindle]

Just read my message again.

[cyan citrus]

@night gull region?

[heavy vortex]

You from India. Game is banned there.. Why are u still continuing

[cyan citrus]

[night gull]

@heavy vortex @heavy vortex I am going to Japan to play pubg can you help me

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[heavy vortex]

Contact when u reach there.. Bye

[night gull]

@clear spindle can you tell me in simple way

[onyx cairn]

Reading the pinned messages would help.

[cyan citrus]

wow , good luck

[clear spindle]

As the game is banned in your country I cannot. You may refer this: #questions message

[night gull]

@clear spindle my country is Japan

[clear spindle]

That's your in-game country.

[night gull]

@clear spindle asia japan

[onyx dagger]

Let's not go Off-Topic, @cyan citrus.

[cyan citrus]

🆗

[inland vale]

Hello, I accidentally clicked the wrong server. I got it. Here is my account ID 5344868953. Change my Server

[onyx dagger]

Firstly, @inland vale, please do not provide Sensitive information here.

[night gull]

@onyx dagger @Rock47 no my is good in Mobile data but High on wifi only in pubg others online game is good pin , I reset router , reset mobile , try playing in another divice , use another wifi but ping Is High on wifi and low in sim data @MaoKai @Rock47

[onyx dagger]

Also, you may change it after 60 Days, @inland vale.

[clear spindle]

I have answered you multiple times, @night gull.

Now please move to a discussion channel.

[inland vale]

Здесь ест русски поддержка?

[storm flume]

Please do not use languages other than English, @inland vale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inland vale]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @inland vale. Remember to read through #faq before asking questions in the support channels.

[rigid reef]

i have video for hack where can i send it ?

[onyx dagger]

Wait. For hack, @rigid reef? Did you mean you want to report a Cheater??

[rigid reef]

yh i have video

[onyx dagger]

Oh.

[storm flume]

Hello, @rigid reef!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rigid reef]

i see him more time

[onyx dagger]

You may report him in the link above.

[inland vale]

Help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @inland vale. Remember to read through #faq before asking questions in the support channels.

[inland vale]

I accidentally clicked the wrong server changes you please who give me help here

[crisp pebble]

I can't change my country

[onyx dagger]

Accounts created in EEA regions cannot change their country in-game, @crisp pebble. (Due to the Laws).

[inland vale]

There no one answered for four days already

[onyx dagger]

You may change the server after 60 Days, @inland vale.

[inland vale]

There no one answered for four days already

[onyx dagger]

What do you mean?

[storm flume]

Please do not use languages other than English, @crisp pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inland vale]

I accidentally pressed the wrong server, please change the server for me in Europe, I play in technical support does not answer

[echo heath]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @echo heath. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @crisp pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@crisp pebble English please

[onyx dagger]

That's what, @inland vale. You may change it after 60 Days.
Also, please refrain from Repeating.

[crisp pebble]

Ok

[inland vale]

They said that technical support will help and why you cannot help me

[crisp pebble]

I can't change my country

[onyx dagger]

It was within 1st of December, @inland vale.

[inland vale]

I'm telling you, I accidentally clicked on the wrong server

[onyx dagger]

You're answered above, @crisp pebble.

You should've been careful with those settings, @inland vale.

[inland vale]

You give me help or not said here they will give help to change the server why can't you you can not help me this is here I will not help technical support in the game either since childhood it will not help me and who is me

[crisp pebble]

I can't speak English

Do you speak Arabic

[onyx dagger]

You may join PUBG MOBILE MENA server for further assistance in this regard then, @crisp pebble. Link in 3.1 of the #735483472432594994.

Kindly refrain from Repeating, @inland vale.
You may change the servers after 60 Days. You should've been careful with the Settings.

[crisp pebble]

Wher i faind it

[onyx dagger]

Click on -> #735483472432594994, and check for subpoint 3.1, @crisp pebble.

[inland vale]

I will repeat to you again, I accidentally pressed this server, you understand that what is who will help me tell me I will write it

[crisp pebble]

Iam a new in discord

[onyx dagger]

I do understand. You should've been careful with the Settings.

You may move to a Discussion channel now, that is #chat.

[inland vale]

This is the first time I make a mistake in the game why can't you help me why

[onyx dagger]

Link in your DMs, @crisp pebble.

[inland vale]

?

[onyx dagger]

I've answered to you about it several times.

[inland vale]

Ok

[onyx dagger]

Alright then.

[upbeat marsh]

Merhabalar Türkçe bilen yada yazan varmı burda

[storm flume]

Please do not use languages other than English, @upbeat marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upbeat marsh]

Kısacası dilimi anlayan varmı

[night cloak]

How to get redeem codes?

[patent trellis]

Selman var da

[onyx dagger]

English please, @upbeat marsh.

[storm flume]

Please do not use languages other than English, @patent trellis. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[patent trellis]

@onyx dagger mşy acc is hacked, what can i do?:(

[onyx dagger]

You may get redeem codes by watching the Official streams of PUBG MOBILE ESPORTS, @night cloak.

Do you have the access to your Game account, @patent trellis?

English, @upbeat marsh.

[night cloak]

Where to watch them?

[onyx dagger]

YouTube, @night cloak.

[storm flume]

Please do not use languages other than English, @upbeat marsh. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Official pubg mobile page?

[patent trellis]

İ was login with facebook, but my facebook is no problem, only my pubg acc, i can not login with my facebook for the game.. @onyx dagger

[onyx cairn]

Pinned in #community-news @night cloak

[night cloak]

Thank you

[onyx dagger]

You may contact Facebook's Customer Service for that, @patent trellis.

[upbeat marsh]

Bilsem zaten konuşurdum maokai

[patent trellis]

@onyx dagger my facebook is not hacked, my pubg acc is hacked?

[heavy vortex]

Translate using app. @upbeat marsh

[patent trellis]

?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @patent trellis.

[upbeat marsh]

Connected to Facebook but I want to remove my email

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @upbeat marsh.

[patent trellis]

Omg, where is that?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @patent trellis.

[upbeat marsh]

When I pass in the game, but it asks for information about when you opened an account and when you added three, it asks for a receipt. I do not know about them, I have been playing for 2 seasons.

[onyx dagger]

They need those information in order to verify that the Account belongs to you.

[upbeat marsh]

@onyx dagger I don't know when I uploaded money, the e-mail is already mine

i want to remove

[native hawk]

My account has banned the person who stole my account. Can you help me?

[polar marsh]

@native hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You may state them that, @upbeat marsh.

[rugged brook]

ابي استفسر انا رابط حسابي عن طريق البريد الالكتروني وابي اسجل دخول عن طريق تحقق الرمز التي يتم ارساله للبريد لم استلم الرسالة التحقق وبنفس الوقت يقولي الرجاء الانتظار وعدم اتخاذ القرار

[storm flume]

Please do not use languages other than English, @rugged brook. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upbeat marsh]

@onyx dagger But how

[onyx dagger]

You may tell them that, I would like to Unlink my email, which is linked to my Game account, @upbeat marsh.

[upbeat marsh]

@onyx dagger I wrote but like I said they want information

[onyx dagger]

Then you need to give them.

[crisp pebble]

I can't change my country

[barren furnace]

@PUBG MOBILE#5879 I have been complaining about my server for 2weeks and yet your team haven't helped me so please...my server was changed when I was in a room and I cannot change it back because I have to wait 60days so please change my server back to Europe.I cannot enjoy playing pubg mobile with 400-500ms so please help me
5277181271
zG×Trizzy
WiFi/data
South Africa
#PING_MUST_FALL !!!!
I'm not just speaking for myself I'm speaking to other people playing pubgm that I'd in wrong server

[serene folio]

please tell me where to write so that not a bot would answer (mail) , but I wrote message to game support and still have not received an answer.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @serene folio.

[upbeat latch]

Я не знаю в какой аккаунт привязан мой аккаунт пубг мобайл

[storm flume]

Please do not use languages other than English, @upbeat latch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Accounts created in EEA regions cannot change their country in-game, @crisp pebble.

[crisp pebble]

اريد الدعم الفني

[upbeat latch]

Which account is pubg mobile linked to?

[onyx dagger]

What do you mean, @upbeat latch?

English please, @crisp pebble.

[sonic badger]

How do I unlock 90 FPS on PC?

[crisp pebble]

I want technical support

[worn python]

I am not able to get in to the match. It wait in the loading screen and thrown me out of the game/ help me!pray

[upbeat latch]

I can't find which social network my pubg mobile account is linked to.

[storm flume]

Please do not use languages other than English, @crisp pebble. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upbeat latch]

I can't find which social network my pubg mobile account is linked to.

[onyx dagger]

You may check that in the game settings, @upbeat latch.

Also, you do not have to Spam.

[upbeat latch]

because of this I cannot enter the game

My nickname MuziUz

[onyx dagger]

You should know with which social media account you have linked to your Game account, @upbeat latch.

[upbeat latch]

But i don't think

[onyx dagger]

What do you mean.

[upbeat latch]

I do not know from which account I logged in

[stark plank]

Have any updates been made to the emulator or game today? Have you reduced game lag and jam?

[onyx dagger]

Try remembering. @upbeat latch

Please move to #emulator-support, @stark plank.

[sonic badger]

How do I unlock 90 FPS on PC

[stark plank]

The game seems to be improved today. Beautiful. I wanted to say it @MaoKai#0105 😊

Thanks.

[onyx dagger]

Oh, that's great to know, @stark plank! 🤭

[sonic badger]

??

[stark plank]

I am suprised too😅

Good work @MaoKai#0105

[onyx dagger]

Just a min. @sonic badger

[upbeat latch]

I could not

[onyx dagger]

Feel free to provide your Feedbacks in #old, @stark plank!

We cannot help that, @upbeat latch.

[sonic badger]

Bruh I dont get it

[clear spade]

Hello my id was Hacked & Hacker Is using plugin To terminate my id Helping other for rankpush

@sand path

[onyx dagger]

You may contact Customer Service in-game, @clear spade.

[clear spade]

I already contact They say 60 days

Hacker is using bug in my id

[onyx dagger]

You need to wait for 60 Days then.

[shadow venture]

help if my wifi off then i'm switch mobile data in match any issue

[honest slate]

Hello, my game is shutting down again n again, can anyone know why is it happening?

[sick shale]

@honest slate Refer to subpoint 4.7 in #faq for further information!

[night cloak]

Yeah, playing with cellular data gives many lags and device heat(and more annoying things) so i suggest you to play with wifi

[tepid path]

Please help me ...... I am not in India and cannot play in asia server ....it is impossible to complete royal pass missions in a server with 300ms ping ...! Please change my server to europe or atleast tell me a way to talk to pubg mobile officials directly ..waiting for more 50days to change the server is really very big trouble
..

<@&481161015728406538>

[burnt charm]

hi all, I downloaded the version with the test server ... but why can't I play with the global version account even if I have entered the code that was released to me? can i play as a guest only?

[sick shale]

@burnt charm Yes, only as guest

[burnt charm]

Ok, thank you

[onyx dagger]

Please do not mention the Moderator role for in-game enquiries, @tepid path.

[night cloak]

İ wanna weapon specific precision

[onyx dagger]

What do you mean? @night cloak

[spice dawn]

one more rich hacker lolz

thank you! pubgm ❤️

[onyx dagger]

Great, @spice dawn!
Feel free to share your feedbacks in #old.

[crimson horizon]

I am unable to verify my mobile number because i am not getting the verification code Please help

[night cloak]

hi

[onyx dagger]

As the phone number link feature is still in the BETA version, there might be issues, @crimson horizon. Kindly try again after some time.

[night cloak]

how to enable this https://cdn.discordapp.com/attachments/505322257157980160/790256990219796560/unknown.png

[sick shale]

@night cloak Ask in #emulator-support

[night cloak]

Wait did a reply in #emulator-support, @night cloak. Asking everywhere else does not give you an answer.

@night cloak ok im waiting ....

[rugged hamlet]

I accidentally changed my server to North America. I need to change it back to Asia cause I live in the Philippines.

[supple ruin]

Can I plz get the link to download pubgm

[mortal apex]

You have to wait 60 days :((

[drowsy basin]

I have two play game account I logged in with the gmail now whenever I click login it auto login me in my gmail I want to login with another how can i

[supple ruin]

Can I get pubgm download link plzzz

[onyx cairn]

https://www.pubgmobile.com @supple ruin

[supple ruin]

Dang it sed

Any other way to download ?

[night cloak]

Are you from India, @supple ruin?

[supple ruin]

Yea dude

[onyx dagger]

Kindly state your issue more briefly.

[night cloak]

You may refer to this message, @supple ruin:

<#questions message>.

[supple ruin]

Got it 👍

[night cloak]

Report ..

[drowsy basin]

@onyx dagger I have two account in pubg play games I logged in with 1st I want to login play game's with 2nd but whenever I click on play games it logins me automatically with 1st I can't login with 2nd how can I login with 2nd

[night cloak]

For what, @night cloak?

@night cloak hacker

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/, @night cloak.

[onyx dagger]

Make sure you login to Google Play Games with the account, which is linked with your Second game account, @drowsy basin.

[drowsy basin]

Noo I ain't asking this I have 2 pubg account of Google play I logged In with 1 now it auto login me to it I want to login with 2nd but I can't login it auto logins me

[night cloak]

@drowsy basin remove one of them and try to login

[drowsy basin]

Both are important

[clear spindle]

Disable Automatically Sign-in from the Play Games, @drowsy basin.

[night cloak]

As of today, 30 days have passed in total, but no response from Customer Support. There are people who get a response in less than 6 hours. I wonder how reports are processed @clear spindle

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[worldly totem]

Hey i have problem my twitter has ben hacked i tryed to recover it but it didnt work and the hacker used 3rd party and the account banned 7 days and he also removed my gmail now i have only the game link what shuld i do please help

[polar marsh]

@worldly totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad elm]

I have a problem and please help, there is someone entering my account via Twitter and I want to unlink Twitter as soon as possible.😩

[night cloak]

My game froze in the middle of a classic match and i had log out and log back in, which idk why took quiet long and when i finally logged in, it said that i was disconnected bc i was offline or smth for too long. Like it wasn’t even my fault that would be such a lose of points and kd now bc of smth i do not have control over (im emulator btw)

[onyx dagger]

Please move to #emulator-support, @night cloak.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @glad elm.

[glad elm]

@storm flume I tried to communicate with them, but to no avail.

Please guys help me.

[onyx dagger]

Did they respond, @glad elm?

[glad elm]

@onyx dagger Only auto answer then they bring me back to the start

[onyx dagger]

When the bot provides you suggestions, you may type No, Nothing helped, and then state the issue, @glad elm.

[glad elm]

@onyx dagger I did so to no avail

[onyx dagger]

Did they ask you to Wait for 60 Days, @glad elm?

[glad elm]

@onyx dagger No

[onyx dagger]

I suggest you to try creating a New Conversation, @glad elm.

[glad elm]

@onyx dagger I can't currently because of the update, because the hacker has denied me the game, that's why I turned to you.

[onyx dagger]

Update, @glad elm?

[glad elm]

@onyx dagger This is what happens when a hacker logs into my account

@onyx dagger This problem disappears when the next update downloads, but it reoccurs when a hacker enters my account

😩

[iron basin]

Using the same wifi on emulator gives me 40ms but while on phone it gives me 120ms what kind of sorcery is this??

[glad elm]

@onyx dagger Please help me 😦

[molten laurel]

My account is hacked by hacker and now I can’t login into my account what can I do.?

[noble prawn]

How is this player switching back and forth from Europe to NA servers within the 30 day period?

[dapper ridge]

Hi, everyone I'm from Bangladesh. I start a match global player. He is match with me. after i land one enemy kill me and he use slang language with me. I report him. By the way He use wrong flag. Please do something about the verbal abuse. Many child play this game. Please make a better playing environment. #REPORT Stop verbal abuse!

[elfin canopy]

Hello, @dapper ridge! It is very unfortunate you had a bad experience. Please use the in-game report system to report players who uses foul language.
Report > Verbal abuse.

[dapper ridge]

@elfin canopy Sorry to say but Do PUBGM know Bangla Language?

[molten laurel]

This id is mine and now is hacked someone help me

[elfin canopy]

Every report is checked and the user's behaviour is monitored for future. If reported and found guilty again, appropriate action will be taken against them.

[median oxide]

Because of hackers in Middle East server I got minus 48. PUBG is doing nothing about it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @molten laurel.

Hello, @median oxide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dapper ridge]

Okay Thanks for the information

[median oxide]

You guys literally have worst customer service ever

[elfin canopy]

Please use #old for your feedback, @median oxide.

[median oxide]

Every single match I have to play with hackers

[median oxide]

It’s completely useless, I won’t get my points back

You know how much time it took just to earn those points?

[molten laurel]

I try to contact but now they are not replying me

[median oxide]

Getting plus 4-5 and getting minus 40

[elfin canopy]

Please wait patiently for their response, @molten laurel.

[median oxide]

There is no way I’m getting my points back right ?

[molten laurel]

How much time for the response

[median oxide]

How do you feel good about it ?! Like seriously, you would have started crying from past 2 days I’m pushing rank

[elfin canopy]

Please use a discussion channel if you do not require assistance.

As for your feedback use #feedback-bugs.

If the Cheater gets banned and you receive an in-game mail about it, you will get the points you lost in that match, @median oxide.

[median oxide]

They don’t get banned that’s the main point

[elfin canopy]

Every cheater gets banned.

[median oxide]

I thought this season I would reach conqueror but it’s the same as last season

[median oxide]

No, they don’t I banned real hacker

[elfin canopy]

Okay.

[scenic wyvern]

@elfin canopy If I use DM1 Pro S mouse software for changing my dpi & polling rate, can I get in game ban or any ban issue in PUBG Mobile? And what is suggested dpi & polling rate for lower sensitivity PUBG Mobile players? I don't have gaming mouse. I'm using Logitech M90 Normal mouse.

[elfin canopy]

Please ask in #emulator-support

[pine bough]

Hi everyone...those players making a team in a solo server...u can see the footsteps in the map..plz make a solution 😢😢

[elfin canopy]

Please report them using the in-game report system.

[pine bough]

In the same game?

[median oxide]

It’s of no use

[elfin canopy]

Move to a discussion channel.

[elfin canopy]

Yes.

[median oxide]

Please can I play without hacker any option?

Every Single match i have to play with hackers

It’s very painful 😥 bruh

[spice dawn]

I don't understand why people log in to pubg accounts with fake links and phishing pages

don't login and enter your pubg mobile account information on an unknown website and links and don't open any links someone give you about get free uc and skins !

[clever marsh]

Anyone have this bugs too?

Somebody can help me to fix this problem I’m playing in iphone 11 pro max 64gb

[tardy yacht]

There is a glitch in server changing. When u go to room and change the servers in the room to another one it won’t ask you if you wanna change it changes automatically then u can’t change anymore for 60 days. Just done that

[clever marsh]

No my server it’s europe and room that im playing are europe

[night cloak]

any info about the one day ban?

[sick shale]

Contact customer service if your account was suspended

[void cedar]

Is there a Chinese emulator Banned ?

[vapid ridge]

Dear Pubgm Support Team,
My account has been stolen.
Pubgm ID: 5152197952
I have all the details to prove that I am the owner of the account.
Kindly help and contact me.
Please I only want Pubgm support team to contact me.
Email: [e-mail]

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vapid ridge.

[spice dawn]

@void cedar yes Chinese emulator not support global pubg mobile!

[zealous galleon]

When will premium create come?

[onyx dagger]

No ETA, but Soon, @zealous galleon.

[storm flume]

You can now access #emulator-chat and #emulator-support, @void cedar. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please move to #emulator-support, @void cedar.

[wild quail]

hi

my account was stolen okay?

[onyx dagger]

And?

Do you have the access to your Game account?

[wild quail]

yes

i have facebook account and gmai

[onyx dagger]

You may try unlinking the hacked social media account, which is linked with your Game account.

[zealous galleon]

When will bonus challenge come ?

[clever marsh]

No body knows how to fix my bug

?

[wild quail]

The thief has a Twitter email

i wanna delete twitter account from the e mail before 7days

what should i do?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wild quail.

[wild quail]

?

[onyx dagger]

You may contact Customer Service in-game.

[wild quail]

no!

[clever marsh]

Wtf im invisible or what nobody is responding my question

[wild quail]

i wanna a solve now

[zealous galleon]

When will bonus challenge come?

[onyx dagger]

You may contact them, @wild quail.

[storm flume]

Hello, @clever marsh!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[onyx dagger]

No ETA, @zealous galleon.

[clever marsh]

@onyx dagger i tried that is not working

I sent a videos

[umbral tiger]

Chinese emu allowed?

[onyx dagger]

No, @umbral tiger.

[umbral tiger]

thanks

[onyx dagger]

You're welcome!

[onyx dagger]

You may post videos there, @clever marsh.

[clever marsh]

I sent in #old but maybe someone else can help me here too

[onyx dagger]

Thank you for the report. The Tencent staff members go through that channel regularly.

[dawn widget]

There's a bug that change your server if you join a squad that has their main server set different from yours. It happen to me when me Server Asia and someone from Server South America invite me and i accidentally accept the i leave the lobby after i leave the lobby my server has changed to South America this bug happen around November. Please change my server back to Asia

ID:5287588241
Device: Redmi K30i 5G
Wifi/Cellular: Wifi
Country: Malaysia

[onyx dagger]

In #old, @dawn widget.

[shadow hatch]

Can someone help with this?
I live in UAE. I have an excellent internet connection. But something weird happens while playing PUBGM. If I play in Middle East server alone or with someone actually living in UAE, i get a 20-40 ms ping. However, if I play with someone living outside of UAE, but in the Middle East server, my ping is never lower than 140 ms. Anyone faced a similar situation ?

[dawn widget]

Me

[shadow hatch]

sorry @dawn widget hope this gets resolved soon

[noble prawn]

No. Not at all. I got confirmation that a player i reported got banned. 2 days later they were still playing, gaining points. When i asked customer service (in game and email), i was ignored. Its like that for all the people I've reported. They don't care, all they care about is how much $$ they are making from the cheaters.

[elfin canopy]

Probably one day ban.

[noble prawn]

No, it showed in their recently played matched that they played everyday. No stop in game play.

[elfin canopy]

Do you have screenshot of in-game mail received?

Send it here along with their ID.

[noble prawn]

Heres another from today where they were switching servers within 30 day time frame

[night cloak]

what if a guest account takes the name u want and the owner deletes the game will the name be availible after?

[noble prawn]

"One day ban" what happened to 10 year ban? Nothing will happen if people know they just get time out for 1 day.

[dusk spire]

hi guys, how can i report a cheater with video ?

[storm flume]

Hello, @dusk spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

what if a guest account takes the name u want and the owner deletes the game will the name be availible after?

[sick shale]

No

[merry lake]

Hello pubg support.
i having a problem on my account, i don't have the option to change Country/Region. i never have that option on my account Since I created it, can anyone here can assist to fix? i already try to contact them in-game nothing happen
My id : 5141804106
Name in-game : 『TGF』AHMAD

💔 😢

[dawn widget]

There's a bug that change your server if you join a squad that has their main server set different from yours. It happen to me when me Server Asia and someone from Server South America invite me and i accidentally accept the i leave the lobby after i leave the lobby my server has changed to South America this bug happen around November. Please change my server back to Asia. RESET MY SERVER BACK TO ASIA.

ID:5287588241
Device: Redmi K30i 5G
Wifi/Cellular: Wifi
Country: Malaysia

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @merry lake.

Hello, @dawn widget!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[last geode]

Hello, I had a problem with the rank, the crown played one match and became bronze 1, I did not change the server in the settings, writes Europe and in the season writes the Middle East

[last geode]

I played in Europe, I did not change the server, the rank was crown, I finished the match and I go out and I have a bronze rank in Europe

ok, I'll send it now

[tawny lion]

Hello there i'm using korean version and want to submit a ticket as i'm from egypt and no events appear

[last geode]

No

[tawny lion]

Already did they said that i should send here..

[gentle shell]

Hello

Can i please get help?

Someone has an access to my acc i mean he has the linked e mile to my acc and i can’t get rid of him even tho i got the game center and the facebook and i can proof in anyway that is my acc

How can i unlink his e mile from my acc? Please help

I already did but they said wait 60 days at least

And this guy is threatening me to ban my account

[sick shale]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[gentle shell]

So my account is gone right? Rip me

[last geode]

Why does my screen load for so long?

[gentle shell]

Is there a way to unlink the e-mile

[last geode]

no, I can't upload a screen here

[gentle shell]

I already contacted them and send them what they want so now i just need to wait?

[mortal apex]

@last geode send here #media

[gentle shell]

A friend told me that my acc will get banned for a week then after that the linked e-mile is gone
Is that true?

[mortal apex]

@vagrant tulip She said that she can’t so let her try there.

[last geode]

Ок

in connection with what? why such a ban is given? I honestly play without any cheats, she is not very strong in the game

[sick shale]

@last geode Tier reset is a punishment included with the ban, please contact customer service if you have any other question regarding that!

[last geode]

thanks, but how can I go there?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @last geode.

[fading turtle]

when i make call with my friend in discord and open pubg mobile the sound of game is too low (i can not hear the enimes steps ) what should i do to solve this problem

[manic adder]

Hello PUBG MOBILE The account in PUBG MOBILE has been hacked, and a Gmail connection has been made. How can I unlock this Gmail as soon as possible?

However, customer support is delayed in removing this account and I am afraid that my account will be classified

[uneven zenith]

Why is my chat in game for looking for matches and all that stuff not na? Its En I think it says. And I went into settings and it's all English. So I don't know why it's not my region or how to change it.

[onyx plover]

You can turn off language in to the match start.

[teal nest]

Is the radiation glitch a glitch or is it meant to be like tht 😂

[storm flume]

Hello, @teal nest!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[short lichen]

He is asking if its a glitch bro

[teal nest]

Lol

Bots Do their best 😂

[short lichen]

@torpid quail I summon you.

[uneven zenith]

@onyx plover nono Like the language isn't English and the region isn't NA. It's all Indian/EU...

[teal nest]

Well if it’s a glitch please fix it so I cn go there without worrying abt ppl hving high ground on me 😂

[lapis belfry]

How come I’m unable to use the premium crate coupon?

[eager tinsel]

@lapis belfry There is no premium crates yet, after the custom crate is gone you will be able to use your premium crate coupons.

[sick shale]

@lapis belfry Premium crate will be available very soon!

[lapis belfry]

ahh okie thank you ❤️❤️🥺🥺

[drowsy stag]

Any support about banned account?

[vocal dune]

Hey Guys I need Players in my Clan you can join through this ID (521624086) 100

[short lichen]

#clans Please tell them in here.

[spring onyx]

What is this !!???

typing...

[blazing saddle]

@spring onyx You can report bugs directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report. Alternatively, you can contact the in-game customer service to report the bugs with additional information like screenshot(s) or video(s).

[spring onyx]

Customer service No response

[blazing saddle]

Does restarting the game fix the issue?

[spring onyx]

Ok...

[elfin canopy]

Not in this server. Please contact in-game customer service.

[muted patrol]

From diamond I INSTANTLY TO DIAMOND III

[muted patrol]

The game server doesnt respond
I cant join the match
But why my rank point DECREASED?

[wild lance]

@thorn apex

[muted patrol]

Nobody cares huh

[wild lance]

i need any one help me

[thorn apex]

were you using any third party applications or making changes in game files?

[wild lance]

@thorn apex iam used tancent pubg its game loop

@thorn apex no no this account oldest my account from season 5 or more iam need it its important from me

@thorn apex this my id 5511254440

[thorn apex]

claim file and contact in-game customer service

[wild lance]

@thorn apex how

[thorn apex]

refer to subpoint 2.12 of #faq for further assistance

[thorn apex]

refer to subpoint 5.3 of #faq for contacting in-game customer service

[wild lance]

@thorn apex iam try but i don't now how

[thorn apex]

go to #faq

and scroll down to subpoint 5.3

5.3 - How to contact the customer service?
You can contact the customer service via the game settings. Navigate to the game settings from the main menu, and scroll to the bottom-left of the Basic section.

[wild lance]

@thorn apex ok i will try it

@thorn apex ok pro but that doesn't help me

[polar marsh]

@wild lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn apex]

@wild lance refer to this message

[reef oyster]

Will the normal 7 day room card come back to treasure store ?

[wooden obsidian]

Does any1 know how to fix this

The bright sun effects my game ply when some1 is in the direction cuz I cabt see them idk what u did to my graphics lol

[mossy dune]

حسابى اتبند ظلم من قبل جلتش

[storm flume]

Please do not use languages other than English, @mossy dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@mossy dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick quartz]

Please help fix the servers, it's been 4 times today that the servers keeps crashing and I have to start the game over

[smoky tiger]

hello i had put right fire button under the menu how to hide menu

this not mine i am just saying what menu

anybody

[bronze verge]

How to change my server

[steep cloak]

hi, i want to report someone who has teaming up with hacker

[patent trellis]

My Pubg mobile account has been hacked. And my connection to Facebook is disconnected. I had no other connections to my game account unfortunately.. what can i do?

[short lichen]

@patent trellis Contact customer services via in game settings bottom left next to the log out.

[night cloak]

my account is ban due to no reason . I have used no 3 party apps and even download the game from official pubgm site . Pubg mobile team please acknowledge me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent trellis]

@short lichen There I am not helped enough, is there no other way? and if I make contact, is it possible that I get my acc back?

[short lichen]

@patent trellis The only way for you to get help is in customer services.

[patent trellis]

@short lichen And is there an e-mail that I can send to? if so what is the email?

[short lichen]

@patent trellis [e-mail]

[patent trellis]

@short lichen other?

[short lichen]

@patent trellis That's the customer services email

[patent trellis]

Pff, okey.. ty

[night cloak]

I changed my server by mistake

Help me

[short lichen]

Np

[short lichen]

Sorry but you’ll have to wait 60 days

[night cloak]

Why is that a thing 😭

2 months..what is tencent thinking

[short lichen]

You may report a feedback at #old if you want

[patent trellis]

Omg, i always get an automatic reply and am sent back to the game for help.. -,-

[night cloak]

If you reply to the bot correctly it will help you

[short lichen]

Its supposed to be like this

Try to put in the information correctly

[patent trellis]

@short lichen yes i do but i don't get these answers. I'm going to try again.. -,-

[short lichen]

Try to do it correctly. You will get the answers.

[patent trellis]

@short lichen see..

[short lichen]

👍

[patent trellis]

@short lichen but whichever i choose, the conversation ends there.. 🤦🏼‍♀️

[night cloak]

There should be a option called no they didn't help

[short lichen]

Do it again and show a screen shot and we’ll tell you what you did wrong.

[hoary grove]

Hello was wondering if I could try anyone here again in regards to tournament cards

[night cloak]

Yes please ask

@night cloak

[patent trellis]

Oh, omg.. -,-

[hoary grove]

Rip

[patent trellis]

Look i go to sleep. I'll be back tomorrow, it's 4 in the morning here.. 🤦🏼‍♀️😓

[short lichen]

Are you hosting a tournament?

[night cloak]

Ok then send screenshot when you check

@night cloak do you need help ?

[patent trellis]

Thank youu:/ :D

[short lichen]

Contact customer services in game.

[short lichen]

Np

[night cloak]

It is not possible

[short lichen]

Then it can’t be helped

[night cloak]

You can gift items from your old account to new account

Using that uc

[short lichen]

We can’t help.

[night cloak]

@night cloak we can't help you

[graceful ingot]

Hello i need help i played with a europe player and when u went back to the lobby to play with my clan i am stuck at europe (server bug )

[night cloak]

You have to wait 60 days

[short lichen]

It is a new thing. You could change the server or wait 60 days to change it.

[graceful ingot]

No i didnt change my server it changed by it self

I cant play europe my europe ms is 200
And i live in the usa my ms NA is 30

[night cloak]

I know your problem if you think it is a bug you can report it in #old

[graceful ingot]

I did report yea its the server bug

[night cloak]

It will be solved if you report

[graceful ingot]

I reported

Ok so i have to wait on a update before i see results ?

[night cloak]

You won't get your server changed but the bug might be solved

[graceful ingot]

No thats a inconvenience to the players if it cannot change back the server ... plus its the server problem therefore the company should be able to change it back .. thats a big inconvenience to me and i am a content creator

[night cloak]

You could have changed it back tencent gave a last. Chance bu it was before 1st december

After that customer service can't help you

[graceful ingot]

Tencent just lost a player

Thank you for the help

[short lichen]

[night cloak]

We can't help you you.can contact customer service if you want @graceful ingot

[short lichen]

It won’t help him

[night cloak]

But only 0.1% chance

[short lichen]

I tried it won’t help him.

[graceful ingot]

So i have to wait 58 days before i go back to NA which is changed by tencent not the player?

[short lichen]

They won’t even reply back or even let him send his ID.

[night cloak]

Yes

[graceful ingot]

Wow

[short lichen]

It is changed by the player. The player selected a different server.

[graceful ingot]

If the player lobby with a europe player that means the player .physically selected europe server?

[short lichen]

No. When the player selects the server not knowing that it’s permanent

[night cloak]

If the leader is playing in Europe server you will match in Europe server

[graceful ingot]

Can we have a voice conference call?

[short lichen]

Us?

[graceful ingot]

Yea

[night cloak]

We can have it here in Vc general

[graceful ingot]

Ok

[night cloak]

@graceful ingot your point will go to Europe even you play with your friend in NA server

@graceful ingot you played a custom room in Europe server?

[graceful ingot]

Yea

[night cloak]

That is why it happened

[graceful ingot]

When i player the custom room and come back in lobby i am stuck in europe server

[short lichen]

It can’t be fixed. You may wait 60 days

[night cloak]

It is not a bug you have to change server to play in Europe

Custom room

[clear spindle]

Please report it in #old with User ID and more details in there, @graceful ingot.

[night cloak]

He played a custom room in Europe and he want to change back to NA server it is not a bug right?

[clear spindle]

As I said he can report it in #old.

[night cloak]

Pubg beta version link?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hoary grove]

@short lichen yes one that contains PMCO finalist PMPL finalist from 5 regions all Fall split along with my tea, from EU fall split. We also just picked up sponsors from both trovo and iScrim

[night cloak]

Hi
I nead help with Achievements
Perseverance i 60 days

Is still 34

[clear spindle]

You might have missed a day to login. 👀

[night cloak]

Ok but how kan i to get it

[clear spindle]

@hoary grove If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[night cloak]

Link is not opening

[clear spindle]

Login for 60 days continuously.

@night cloak you're from ??

[night cloak]

Yes it's just showing White screen

[hoary grove]

I have filled that out as many many as times now

[clear spindle]

They'll contact you.

[clear spindle]

Haven't answered for this, @night cloak.

[night cloak]

Oh sorry

I read wrong

@clear spindle i think when the program registration Is open we can open. The link

[clear spindle]

It is open.

[night cloak]

Same to me also white screen

[clear spindle]

You're from ??

Not for me.

[night cloak]

I am presently in US

[clear spindle]

I don't think US has blocked that website.

[night cloak]

Same

[meager summit]

So Ive been having alot of problems recently with shots registering. I'll shoot someone, and I'll get a blood splatter but no actual hit marker and no damage is recorded. I play competitively so this is a serious issue, as it is effecting our team fights. I have a Black Shark 3 Pro gaming phone and hi-speed Internet, 300+ MBPS download speed. Yet I still have this issue! Please help!

[sly kraken]

Hello everyone, I accidentally changed the server from Europe to another region, is it true that it will be possible to change back at the beginning of the new season of the game? And not wait 60 days?

[night cloak]

unfortunately there is no other way you have to wait 60 days

[night cloak]

Feel free to report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sly kraken]

in the official video it was said that it would be possible to change with the release of the new season

[night cloak]

no it is not like that

[steel venture]

Hi, I accidentally changed the server can I bring it back without waiting 60 days?

[night cloak]

unfortunately there is no other way you have to wait 60 days

[steel venture]

Why did my rank change when I changed the server?

[night cloak]

because Your rank is recorded in the server you were playing

[raw seal]

Why am I so unlucky when I open Cretes

[steel venture]

So I can't move the rank to another server? :(

[night cloak]

it is based on your luck

[night cloak]

no

[raw seal]

Then I don't have luck

[steel venture]

Then I don't see the point in playing on a new server

[vagrant onyx]

Sometime you get luck @raw seal

[rare shore]

Anyone? Please.

[night cloak]

[vagrant onyx]

But you have to spend more

[night cloak]

yes

[clear spindle]

Try opening 20 or more crates at a time, @raw seal.

[night cloak]

@rare shore what help do you need

[molten laurel]

Good morning

[night cloak]

good morning
how may i help you

[molten laurel]

My account was hacked by hacker now I can’t login into my account

N hacker is online with my account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @molten laurel.

[molten laurel]

I try to chat with in help and support in pubg but now my massage is going but there is no replay

[clear spindle]

What are the login methods??

[chrome lagoon]

@clear spindle Google Play, Guest (limited functionality), Facebook, Twitter

That's what I remember

[clear spindle]

I don't remember asking you about that.

Did I

[night cloak]

he meant this

he thought you asked all the login methods of login in pubg

[clear spindle]

You should read my message again and use a discussion channel for these, @night cloak.

[chrome lagoon]

....

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chrome lagoon. Remember to read through #faq before asking questions in the support channels.

[rare shore]

@night cloak I want to change my player description, been waiting for 3 days for an answer but, no response. I have tagged my previous messages above for the same.

[clear spindle]

Profile > Edit

[night cloak]

Finally I ban hacker/cheater in PUBG MOBILE

[clear spindle]

Feel free to share it in #media.

[night cloak]

Yes @clear spindle

[night cloak]

congratulation
Thank you for helping to maintain Good gaming enviornmrnt

Thank you very my I can tell you my happiness 😊 ❤ ☺ 💕 ♥ 💖 @night cloak @clear spindle @everyone

[blazing frost]

Is MTCGAME legal and PUBG MOBILE cards legal or what?

Is mtcgame legal and authorized to sell PUBG Mobile cards?

[clear spindle]

We recommend you to use https://www.pubgmobile.com/pay or via the in game, @blazing frost.

[raw orbit]

Just caught this kid teaming in solos

[blazing frost]

I buy PUBG MOBILE cards and redeem the code from midasbey

[raw orbit]

He knows he’s there and they both shoot me at the same time while I’m looting the drop

[night cloak]

it is not safe

[night cloak]

you can report it ingame

[raw orbit]

Already did but I want to make sure this kid gets banned

I don’t know his partner tho

[blazing frost]

Can I find out how much illegal uc is owed on my account

[clear spindle]

How much you have purchased from the unofficial sites.

[clear spindle]

The system will detect that as you have reported the other.

[blazing frost]

The site I buy from is trusted and all youtubers are buying from it. I don't think it's illegal and I've been buying from it for two years.

[clear spindle]

Only https://www.pubgmobile.com/pay is recommended to purchase UC.

[blazing frost]

Hmmmm

Okay, can you please find out the uc's outstanding value on my account

[clear spindle]

How much you have purchased from the unofficial sites.

[blazing frost]

I do not know

This message that I received, banned for a week only, does this mean that my account was banned from buying UC or what

[clear spindle]

All future purchases will be deducted until the UC amount purchased illegally is covered. We won't be able to tell how much it is.

[blazing frost]

I know that but how much uc should I be compensated for, because if it is a large sum, I will not do it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, .

[night cloak]

Dear Pubg Team,

Recently i received a message "Your account will be banned for violating
regulation.
unlock on :03.20.2021 23:11:22
Customer support E-mail: [e-mail]
And then its showing account is disabled.But i had not done any violation
against pubg guidelines please return my account.Please Sir,i am your
regular player.please help🙏🙏😭😭

ID:5225115325
Nickname :YG SAM

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[late elm]

My server changed to asia . I want to change my server to North America, im in top 100 North America please change my server to North America my character id is 5161778095

[night cloak]

you have to wait 60 days

@late elm

[jolly forge]

how i can find my Account registration date؟

[late elm]

Im in top 100 North America server

Please help me to change my server

[night cloak]

but no other way to change server before cooldown end

[late elm]

Really man im leaving this game

[night cloak]

Why cant I generate a test code?

[night cloak]

unfortunately there is no other way

@night cloak how can I use the beta version

[night cloak]

download it

Like how do i generate the invitation code

[night cloak]

try again after some time server might be busy

What does this mean tho? Log in takes me to the normal pubg download

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[proper shell]

Help! I can open premium create😭🥺

[night cloak]

it is replaced by custom crate

you cant open till it comes back

And how long does that take?

[proper shell]

Ohw it will come back?

[night cloak]

it should

Cause I got like 15 of those crate coupons and I’m still waiting for them to be added back

it will be added soon

[onyx cairn]

There is a timer next to the custom crates!

[proper shell]

@Google✓#6198 search it

• how to get elite pass for free 😎

[night cloak]

please move to #chat

[ebon thorn]

Hey

[night cloak]

do you need any help?

[ebon thorn]

Yeah, got banned and the reason is, illegal trade item
What does that mean?

[polar marsh]

@ebon thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear spindle I should have something in the events called “Test Server” but I don’t have it and because of that I can’t get an invitation link thing

please delete it

[digital night]

nah u do it

[clear spindle]

Not everyone will get access to the beta testing, @night cloak and refer this: #questions message

[night cloak]

Are the apps open rn

[onyx cairn]

Yes, just apply, you may be accepted eventually.

[flat acorn]

My account has been banned yesterday and i dont know why i never play with any cheat may be some one in team was playing so i need support from you please !!

[polar marsh]

@flat acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[prime grove]

How to download pubg mobile

[night cloak]

are you from india?

[prime grove]

Official website link please

[spice dawn]

@prime grove if you have android goto play store & if you have iphone app store and search pubg mobile and click install enjoy !!

[night cloak]

you didnt answer my question

please delete this
Dont tell other how to Bypass ban in their country

[spice dawn]

what how i just help him this is not bypass

[flat moat]

can anyone tell me how K/D they count it ?

[mortal apex]

@flat moat The kill death ratio is calculated by dividing the total number of kills made by a player by the total number of matches played by the said player. So now, it doesn't matter if the player survives through a game or not. New K/D = Total kills/ Total number of matches. Copy and Paste. Feel free to ask it in #pubg-mobile! 😁

[night cloak]

How long does it take for the boss the respawn in metro royal

[onyx dagger]

The game is banned in their region, @spice dawn, so they wouldn't be able to play it. Please do not suggest ways to bypass the bans.

May I know your region/country, @prime grove?

[quaint depot]

My account is banned please help pubg mobile

[polar marsh]

@quaint depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat moat]

my k/d now is 4.5 how i can keep it like that untel the season finish

like how many kils i have to get to keep it 405

4.5

[onyx dagger]

If you played 100 matches and you have 450 kills, you'll have 4.5 KD.

[high warren]

@long bobcat Hi

[night cloak]

do you need any help

[high warren]

@long bobcat i have a question realted to my rank

[night cloak]

dont mention that user every time

you can ask quentions here

[high warren]

@night cloak yes i have a question can you help me

[long bobcat]

@high warren yes how can i help you?

[night cloak]

yes

[wide spire]

I am banned help

[polar marsh]

@wide spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spice dawn]

@onyx dagger oh okay !!

[long bobcat]

google will help you

[onyx dagger]

Alright then, @spice dawn.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @high warren. Remember to read through #faq before asking questions in the support channels.

[long bobcat]

he is typing lol

[high warren]

@night cloak i have reached on Ace on solo krjp Tpp so now when i check my ranking it shows unranked what is this is there any glitch

[storm flume]

Please refer to subpoint 3.15 in #faq for further information, @high warren.

[gritty dirge]

How to get my problem solved. My email got hacked and I can’t change the password and I can’t unlink that email from my in game account... each time I’m trying to use in game support which is useless I’m getting same solution change the password...

The most useless support on this planet

[spice dawn]

@gritty dirge I don't understand why people log in to pubg accounts with fake links and phishing pages
don't login and enter your pubg mobile account information on an unknown website and links and don't open any links someone give you about get free uc and skins !

[fringe crater]

how l get back 10 year ban id

[polar marsh]

@fringe crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Feel free to discuss in #pubg-mobile about it, @spice dawn.

[spice dawn]

@onyx dagger i just give suggest :/

[onyx dagger]

As the email link feature is still in the BETA version, I think it is not possible to unlink, @gritty dirge.

In #pubg-mobile then. @spice dawn

[gritty dirge]

Are you implying that I opened any external links? If yes then you are as worthless as in game support in PUBG... is there anyone competent in here?

[onyx dagger]

Firstly, This isnt an Area to fight or to look for competents.
And second, refer to my message above.

[gritty dirge]

Thanks for info. So I have to wait until tencent will decide to give me a option to unlink email myself in a update?

[onyx dagger]

Yes. @gritty dirge

Feel free to share Feedbacks about it in #old.

[lavish quest]

I am unable to get global beta code pls help

[onyx dagger]

May I know your Region/Country, @lavish quest?

[lavish quest]

India

[onyx dagger]

The game is banned there.

[lavish quest]

Yes

[lavish quest]

Can i play through vpn?

[onyx dagger]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @lavish quest.

[lavish quest]

Ok thnx

[onyx dagger]

You're welcome! 🤗

[lavish quest]

Can i play pubg korean vr?

[onyx dagger]

Dont know about that.

Feel free to discuss in #pubg-mobile, @night cloak and @lavish quest.

This is a Support Channel.

[night cloak]

👍

[onyx dagger]

Alright then.

[tender oracle]

How I can fix that?

[onyx dagger]

Install facebook app, @tender oracle.

In your Device.

[tender oracle]

Ok

Thanks

[onyx dagger]

You're welcome!

[lavish quest]

When new tester of beta version recruit?

[onyx dagger]

It is going on.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @lavish quest:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[lavish quest]

Ok thnx again

[onyx dagger]

You're very welcome. 🤗

[raw patrol]

When i tried to turn off the automatic download over data sign in download section, it refuses and automatically turns it on. How do i fix that bug

[stoic agate]

Why my I'd is banned

[polar marsh]

@stoic agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@raw patrol are you using Wi-Fi?

[mortal apex]

#pubg-mobile ;))

[night cloak]

Why is this .I just downloaded it from App Store and when i logged into the game it shown up.Please help

[clear spindle]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[woven aspen]

My friend has a setting which i dont
Both are from Estonia, both accounts made in S2 or so
How does he have more settings than I? Is the settings difference caused by device difference?

My settings above, friend below

[clear spindle]

It's because of EEA rules.

[night cloak]

@woven aspen He selected a different country than you while creating the account.

[woven aspen]

What is EEA and why doesn't he have them

[woven aspen]

We created the accounts in same country

[night cloak]

Apparently it doesn’t look like it. You selected an Europe country which has GDPR restrictions.

[woven aspen]

Does singapore (the country he changed to bcuz he wanted to test stuff) not have the restrictions?

[night cloak]

I am talking about the country you guys selected when creating the account, the very first time.

And, Singapore does not have such restrictions because it is an Non-Europe country.

[woven aspen]

So what i understood is that we created the accounts in same region/country, he somehow changed to singapore and the restrictions dont apply to him anymore, which allows him to change countries

[night cloak]

The restrictions are only for the country you selectee while creating the account. It doesn’t matter what you select afterwards.

[woven aspen]

But he doesn't have the restrictions, right?

Like i have the EEA thing and he doesn't

On the log out button and others

[solid shadow]

this thing with the continents and those 60 days is kind of awful.

[night cloak]

@woven aspen Basically, GDPR don’t let other companies outside EEA regions get access to the data. Hence you have the delete option. Your friend does not have it. Their country does not have any data protection and privacy regulations.

[woven aspen]

but we are the same country

[night cloak]

Ugh! It is not where you are from, but what country you select. You have the freedom to select any country you want. But each country had their own restrictions.

[woven aspen]

Is it by the flags on account creation or so?

[onyx dagger]

Feel free to share your Feedbacks about this Feature in #old, @solid shadow.

[night cloak]

When you create a new account, the game will ask you to select a region. It is a one time question and can never be changed, @woven aspen.

[woven aspen]

Is it written somewhere that this user chose this region on account creation

[night cloak]

No, due to privacy reasons.

[woven aspen]

But what if we chose same region on account creation

[night cloak]

Then you both would have the same settings, which isn’t the case here.

[woven aspen]

As he changed his country/region to singapore, he got more events, and today he sent a image of somekind test server
Why do different countries (mostly outside of europe countries) have different events?

[onyx cairn]

(This is PUBG PC)

[night cloak]

applies to both

[onyx cairn]

Send correct answers or let someone answer, who knows the correct one. Marshy handles.

[night cloak]

@woven aspen Because the world is full of different cultures and regional events. If your country have any major events they celebrate and a large number of audience play the game from the region, the event should be there in the game. Every country will not have their own events.

[woven aspen]

okay

I think i got the most info what i needed, thank you for taking your time into this

[night cloak]

No worries, have a sweet day!

[kind horizon]

i got band and i am not hacker

[polar marsh]

@kind horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

please state your issue if you have

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hello, first of all, my pubg mobile lite account has been banned for 1 week for no reason, please is there an authorized person to help?

[night cloak]

this is not pubg mobile LITE server we only provide assistance to pubg mobile global version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[onyx dagger]

You may report them in-game, @night cloak.

[vague seal]

Accidentally change Pubg server now I have 998 ping .. Can you change it back to Na?

[onyx dagger]

You may try to File Claim, @night cloak.

You may change it after 60 Days, @vague seal.

[night cloak]

I'm playing pubg mobile lite

[vague seal]

I can’t wait that long when it’s not my fault it changed so easy in the first place

[onyx dagger]

I see. We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[vague seal]

They should at least ask if your sure you want to change servers

[onyx dagger]

Let's not interfere, @night cloak. :)

[night cloak]

So where can I get support for Pubg mobile lite?

[onyx dagger]

May I know how did the servers change for you, @vague seal?

You may google for their Discord server, @night cloak.

[onyx dagger]

I see.

[vague seal]

Clicked on Eu by accidentally

[onyx dagger]

You clicked it. 🤷‍♂️

[night cloak]

thank you

[vague seal]

Yep and it changed

[onyx dagger]

You're welcome, @night cloak! 🤗

You shouldn't have done that, @vague seal.

[vague seal]

Thought only way to change it was settings

Apparently not and it not fair. Now I have to wait 60 days

[onyx dagger]

It is actually a Bug, where it doesn't ask for verification.

Anyways, please report the issue in #old, with your in-game ID, @vague seal.

[vague seal]

Ok. Thank you❤️. If not fixed 🤦🏽‍♂️I’m just find another game.. 😭

[onyx dagger]

You're very welcome, @vague seal. Let's hope for the best. 🤗

[fresh holly]

hewo

[turbid mantle]

Plz someone help me

[night cloak]

yes

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @turbid mantle @fresh holly. Remember to read through #faq before asking questions in the support channels.

[turbid mantle]

Hello bro someone just hacked my pubg mobile account and link it's google play there and I can't open my account cause every time it's say it it loggedin from new version

And i am using the latest version

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @turbid mantle.

[turbid mantle]

Tried that but they aren't replying

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @turbid mantle.

[onyx dagger]

Also, did you try reinstalling the game, @turbid mantle?

[turbid mantle]

Yup tried that too and it's more than two weaks

[night cloak]

my brother could not find an authorized page or website for pubg mobile lite in Google please can you help me

[turbid mantle]

I didn't got any reply from pubg mobile

[onyx dagger]

In your DMs, @night cloak.

You need to wait patiently for their response, @turbid mantle.

[turbid mantle]

Sir it's already more than two weaks and I can't open my account at all

I have other account linked to my account but i still can't access my account

[onyx dagger]

Check your DMs, @night cloak.

Oh. Please refer to #faq 5.4, @turbid mantle.

[turbid mantle]

If i wait more longer the hacker is going to remove my linked account

[onyx dagger]

That is the only way, sadly. :(

[turbid mantle]

I don't think u guys can help me sorry for wasting your time

[onyx dagger]

We cannot do much about Account related issues here, on Discord, @turbid mantle.

[turbid mantle]

It is hacked someone is playing with my account

[onyx dagger]

You may contact Customer Service in-game and then wait patiently for their response, @turbid mantle.

Let's hope for the best. 🤗

[turbid mantle]

Can i make a complain on cyber crime portal

[night cloak]

if you want you can

[turbid mantle]

I think i have to make a complain i have spent more than 500 dollars in that account I can't let it go just like that

[onyx dagger]

I see.

[upper wolf]

Any news about the ban bugs when changing the devices ?

[onyx dagger]

Ban bugs when changing the devices, @upper wolf?

I am sorry but I did not understand.

Oh. @upper wolf

[storm flume]

Please refer to this channel's pinned messages for further information, @upper wolf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[upper wolf]

No need for this i read it all, i’m wondering if tencent made thing new

I get unfairly tier reset and one day ban, for no reason

[polar marsh]

@upper wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​