#questions | PUBG MOBILE | Page 1175

clear spindle · 2020-12-18T16:42:13.941Z

Most likely only a few are playing, try after a few hours.

clear spindle Dec 18, 2020, 4:42 PM

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Most likely only a few are playing, @night cloak try after a few hours.

night cloak Dec 18, 2020, 4:42 PM

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ok thx @clear spindle

unreal wolf Dec 18, 2020, 4:42 PM

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Unusual account activity
Really??

random schooner Dec 18, 2020, 4:42 PM

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Guys i want send a video

desert dagger Dec 18, 2020, 4:43 PM

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@Daniel | PUBGM ESPORTS#9701
Oh thank you so much

random schooner Dec 18, 2020, 4:43 PM

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Video report

storm flumeBOT Dec 18, 2020, 4:43 PM

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Hello, @random schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Dec 18, 2020, 4:43 PM

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My account was stolen

unreal wolf Dec 18, 2020, 4:43 PM

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Did my account got banned for 10 minutes by mistake
Or on purpose?

onyx cairn Dec 18, 2020, 4:44 PM

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You're mostly welcomed. Do not hesitate from contacting us in here again if you have issues or other game-related problems. Have a nice weekend, @desert dagger!

night cloak Dec 18, 2020, 4:44 PM

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@clear spindle

random schooner Dec 18, 2020, 4:45 PM

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How to send the video

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In mobile

clear spindle Dec 18, 2020, 4:45 PM

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Please refer the message from @storm flume, @random schooner.

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Yes, @night cloak ??

random schooner Dec 18, 2020, 4:45 PM

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I am in mobile i cant send the video

clear spindle Dec 18, 2020, 4:46 PM

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Please do not ask about the in-game Account suspension in here as we cannot help you with that, @unreal wolf refer #faq 2.12

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What video you want to share, @random schooner ??

polar epoch Dec 18, 2020, 4:49 PM

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Why are there no half grips on vikendi?

random schooner Dec 18, 2020, 4:49 PM

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I record a video about player there teaming with another player

clear spindle Dec 18, 2020, 4:49 PM

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Report them via in-game, @random schooner.

random schooner Dec 18, 2020, 4:49 PM

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Okay thx

clear spindle Dec 18, 2020, 4:50 PM

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There are, @polar epoch discuss about that in #pubg-mobile.

random schooner Dec 18, 2020, 4:50 PM

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Where??

storm flumeBOT Dec 18, 2020, 4:50 PM

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Please contact the customer service via the in-game settings for further assistance, @random schooner.

regal grove Dec 18, 2020, 4:51 PM

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Hello guys,
i need some help to return to my country region in the game ...
and i go to Customers service and they didn’t reply anything about 3 days ago ...

night cloak Dec 18, 2020, 4:52 PM

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When I entered PUBG Mobile, a message appeared to me

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"A new Account has been logged in with a new version of the game, and can no longer log in with an older version. Please update to the newest version." I can't update the game.

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What i can do

clear spindle Dec 18, 2020, 4:52 PM

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Contact the in-game customer service from the login page, @night cloak.

night cloak Dec 18, 2020, 4:52 PM

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I contact

clear spindle Dec 18, 2020, 4:52 PM

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Wait for their reply, @regal grove.

night cloak Dec 18, 2020, 4:53 PM

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I wait for 2days

clear spindle Dec 18, 2020, 4:53 PM

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Only they could assist you with account related issues.

regal grove Dec 18, 2020, 4:53 PM

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clear spindle Wait for their reply, <@724210566897467464>.

3 or 4 days and there’s nothing!!
i came here to get some help

clear spindle Dec 18, 2020, 4:54 PM

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If so you should explain it clearly.

night cloak Dec 18, 2020, 4:54 PM

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clear spindle Only they could assist you with account related issues.

Ok thanks you

regal grove Dec 18, 2020, 4:54 PM

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i told you!

regal grove Dec 18, 2020, 4:56 PM

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clear spindle If so you should explain it clearly.

im waiting for your help please sir 🥺

clear spindle Dec 18, 2020, 4:56 PM

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If you have changed your server then you have to wait for a period of 60 days.

dawn field Dec 18, 2020, 5:00 PM

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ребят нужна хелпа если аккаунт чел через 2 привязку украл его как то можно заморозить или заблокировать(аккаунт)

regal grove Dec 18, 2020, 5:01 PM

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i changed by fault , and i need to wait to 30 days .
but in my country region we have a new Arabic voice back in Pubgmobile creat , i need to catch pubgmobile 2nd Arabic Anniversary event’s!

storm flumeBOT Dec 18, 2020, 5:01 PM

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Please do not use languages other than English, @dawn field. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger Dec 18, 2020, 5:03 PM

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Waiting is the only way, @regal grove. PB_peepo_shrug

regal grove Dec 18, 2020, 5:03 PM

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onyx dagger Waiting is the only way, <@!724210566897467464>. <:PB_peepo_shrug:76965414114741...

seriously 🥺🥺???

onyx dagger Dec 18, 2020, 5:03 PM

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Yes, @regal grove.

past laurel Dec 18, 2020, 5:09 PM

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if i have a high KDA and i got spam reported will that risk me of getting ban ?

onyx dagger Dec 18, 2020, 5:09 PM

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If you DID cheat, yes, @past laurel.

night cloak Dec 18, 2020, 5:15 PM

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When’s the new spin and win coming out?

onyx dagger Dec 18, 2020, 5:16 PM

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Spin and Win? @night cloak GWsetmyxPeepoWeird

night cloak Dec 18, 2020, 5:17 PM

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The ump spin and win just expired. So when’s the next upgradable weapon coming out

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No ETA, @night cloak.

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Ok thanks 🙏

rain zodiac Dec 18, 2020, 5:22 PM

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Help

storm flumeBOT Dec 18, 2020, 5:23 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @rain zodiac. Remember to read through #faq before asking questions in the support channels.

past laurel Dec 18, 2020, 5:27 PM

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onyx dagger If you DID cheat, yes, <@!251454857465167872>.

no i just started playing the game this season and i played a lot of fps i just called a hack

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but i was scared high kda = getting B.an

onyx dagger Dec 18, 2020, 5:27 PM

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You just called a Hack, @past laurel?

past laurel Dec 18, 2020, 5:28 PM

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i was called "a hack" cuz of my high KD

onyx dagger Dec 18, 2020, 5:28 PM

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I see.

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When any of the player reports a cheater, they will be Verified and Checked before they get banned.

past laurel Dec 18, 2020, 5:29 PM

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Oh ok thanks !

onyx dagger Dec 18, 2020, 5:29 PM

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You're very welcome!

unreal wolf Dec 18, 2020, 5:38 PM

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@clear spindle it happened to me again

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Reason : unknown

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Whats wrong with this broke anti-cheating system

polar marshBOT Dec 18, 2020, 5:39 PM

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@unreal wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quasi fossil Dec 18, 2020, 5:43 PM

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📎 Screenshot_20201219_013731_dac7cc7571c39b392df64923967cf7da.jpg 📎 Screenshot_20201219_013749_dac7cc7571c39b392df64923967cf7da.jpg

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Update about my acc, i didn't play since it been hacked

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I can enter the acc but the hacker still enter my acc, i think he enter using email pubg link, because i already change all the password social media account

alpine hare Dec 18, 2020, 5:45 PM

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Ban hackers in PMPC 😡😡😡

timber creek Dec 18, 2020, 5:49 PM

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Give me one prove that i am a hacker ? Only one !
Why i am banned ?! I am a player from season 2 i spend more than 2000 $ on this game you people leave tha hackers and ban the real players , i just reached conq, all my time was wasted, shame on you shaaaaame on you give me a only one prove i am a hacker
My user id is 5192581537 my user name 卍SeñorOmar, i need answer , Your company forcing us to play fortnight do something

polar marshBOT Dec 18, 2020, 5:49 PM

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@timber creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Dec 18, 2020, 6:19 PM

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If you want to report cheaters in official tournaments, please send your evidence to PUBGMOBILE_ESPORT@tencentgames.com, @alpine hare.

storm flumeBOT Dec 18, 2020, 6:19 PM

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Please contact the customer service via the in-game settings for further assistance, @quasi fossil.

quasi fossil Dec 18, 2020, 6:21 PM

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So I already contact the customer service about the someone hack my acc, so about changing the server, the customer service didnt reply, so what should i do??

raven rivet Dec 18, 2020, 6:21 PM

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I need Someone Read me not Reboot in pubg

onyx dagger Dec 18, 2020, 6:22 PM

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Kindly state your issue more briefly, @raven rivet.

onyx dagger Dec 18, 2020, 6:23 PM

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quasi fossil So I already contact the customer service about the someone hack my acc, so abou...

Changing the server? You may change it after 60 Days.

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And about how much time you will need to wait for their response,

raven rivet Dec 18, 2020, 6:23 PM

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NO MY ACCOUNT HAS BEEN BANNED and I'm dont play any app hacks

polar marshBOT Dec 18, 2020, 6:23 PM

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@raven rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Dec 18, 2020, 6:23 PM

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Please refer to subpoint 5.4 in #faq for further information, @quasi fossil.

queen compass Dec 18, 2020, 6:24 PM

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Hello, I am facing a problem in my account.I live in an Arab country and the events do not come to me in the Arab countries. I cannot change the country either, nor does it also show me a bonus challenge. Can anyone help me? Thank you.

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📎 Screenshot_2020-12-18-20-19-53-381_com.tencent.ig.jpg 📎 Screenshot_2020-12-18-20-19-44-086_com.tencent.ig.jpg

onyx dagger Dec 18, 2020, 6:26 PM

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Bonus Challenge is now only available for some of the countries, @queen compass.
Accounts created in EEA Regions cannot change their region. (Due to the laws).
They might be Regional events.

queen compass Dec 18, 2020, 6:29 PM

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onyx dagger 1. Bonus Challenge is now only available for some of the countries, <@!395573029...

The account was created in my country, Egypt

onyx dagger Dec 18, 2020, 6:31 PM

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The account is created in one of the EEA regions, @queen compass.

elfin galleon Dec 18, 2020, 6:31 PM

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Slm arkadaşlar hesabım ban yedi

onyx dagger Dec 18, 2020, 6:31 PM

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That is the reason why you do have the Delete account option + You're not able to change the country.

vagrant forum Dec 18, 2020, 6:31 PM

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If you selected Europe as your region while creating the account, then you won't have the Change Country/Region option.

storm flumeBOT Dec 18, 2020, 6:31 PM

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Please do not use languages other than English, @elfin galleon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

tardy gazelle Dec 18, 2020, 6:32 PM

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I have this problem when i am in 1v4 situation and I Press multiple buttons my crosshair suddenly aims somewhere in the air. I heard it might be smt with gyro, but I havent found a solution for this yet. Could anyone help?

onyx dagger Dec 18, 2020, 6:33 PM

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Try reducing the Gyroscope's sensitivity, @tardy gazelle.

tardy gazelle Dec 18, 2020, 6:33 PM

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I tried that, I even tried turning it off

queen compass Dec 18, 2020, 6:34 PM

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onyx dagger That is the reason why you do have the Delete account option + You're not able t...

If there is no solution ??

tardy gazelle Dec 18, 2020, 6:34 PM

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I played on 300 sens for 1 year now and it started since season 15

native cairn Dec 18, 2020, 6:34 PM

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what means when ban reason is Violation of user agreement

onyx dagger Dec 18, 2020, 6:35 PM

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Try reducing the Camera sensitivity, @tardy gazelle?

onyx dagger Dec 18, 2020, 6:36 PM

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queen compass If there is no solution ??

Sadly, there are no solutions for this.

tardy gazelle Dec 18, 2020, 6:36 PM

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oh well, i dont think it is with camera, it like switches automatically in the air and then quickly back where the crosshair was, anyway tnx for responding

alpine hare Dec 18, 2020, 6:36 PM

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Any official email address to reach out to tencent?

echo plank Dec 18, 2020, 6:37 PM

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why in the beta we have to wait 3 years to find a game and still have to find it in order to play against bots in the final

queen compass Dec 18, 2020, 6:37 PM

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onyx dagger Sadly, there are no solutions for this.

Thanks ❤️

frail path Dec 18, 2020, 6:37 PM

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How can i get Content Partner and what are the requirements

sick shale Dec 18, 2020, 6:38 PM

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alpine hare Any official email address to reach out to tencent?

PUBGMOBILE_CS@tencentgames.com

sick shale Dec 18, 2020, 6:38 PM

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frail path How can i get Content Partner and what are the requirements

Content creator role here? Check #735483472432594994

onyx dagger Dec 18, 2020, 6:40 PM

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You're very welcome, @queen compass!

echo plank Dec 18, 2020, 6:40 PM

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whyyyy

📎 Screenshot_20201218-193954_BETA_PUBG_MOBILE.jpg

onyx dagger Dec 18, 2020, 6:40 PM

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echo plank why in the beta we have to wait 3 years to find a game and still have to find it...

It is called BETA for a Reason.

echo plank Dec 18, 2020, 6:41 PM

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lzy

onyx dagger Dec 18, 2020, 6:42 PM

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?

storm flumeBOT Dec 18, 2020, 6:52 PM

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You can apply for the PUBG MOBILE beta program here, @echo plank:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

olive dove Dec 18, 2020, 6:54 PM

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native cairn what means when ban reason is Violation of user agreement

Is your account banned, @native cairn ?

wraith sage Dec 18, 2020, 7:04 PM

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this event appeared to me but I can't get into it again, now what? Its not in "events". How am i supposed to do the missions?

📎 3li5b1yvtz561.png

mossy matrix Dec 18, 2020, 7:05 PM

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Hi

onyx dagger Dec 18, 2020, 7:05 PM

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Did you mean that this event is no longer available for you in-game, @wraith sage?

storm flumeBOT Dec 18, 2020, 7:05 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @mossy matrix. Remember to read through #faq before asking questions in the support channels.

wraith sage Dec 18, 2020, 7:06 PM

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onyx dagger Did you mean that this event is no longer available for you in-game, <@!29306971...

this event appeared as a banner but did not appear in the "events" or "recommended" tab, so i cant get into it again

mossy matrix Dec 18, 2020, 7:06 PM

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I have a 10-year band account and I have never played illegal games

polar marshBOT Dec 18, 2020, 7:06 PM

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@mossy matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Dec 18, 2020, 7:07 PM

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wraith sage this event appeared as a banner but did not appear in the "events" or "recommend...

Maybe the event isnt available for you? Try restarting the Game.

wraith sage Dec 18, 2020, 7:08 PM

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onyx dagger Maybe the event isnt available for you? Try restarting the Game.

Aready did it. Its a bug

onyx dagger Dec 18, 2020, 7:08 PM

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Probably. @wraith sage

wraith sage Dec 18, 2020, 7:09 PM

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onyx dagger Probably. <@!293069713880121345>

so can someone here help?

onyx dagger Dec 18, 2020, 7:10 PM

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Feel free to discuss about this event in #pubg-mobile, @wraith sage.

wraith sage Dec 18, 2020, 7:10 PM

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😶

onyx dagger Dec 18, 2020, 7:11 PM

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T53_codm_happyshrug

wispy sequoia Dec 18, 2020, 7:16 PM

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Hey I got free prime plus somehow i think It's glitch from PUBG.... What will I do?

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Help Please

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@onyx dagger

onyx dagger Dec 18, 2020, 7:17 PM

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Did anyone gift you? @wispy sequoia

wispy sequoia Dec 18, 2020, 7:17 PM

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No

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How I got?

onyx dagger Dec 18, 2020, 7:19 PM

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Maybe someone have access to your Game account, @wispy sequoia?

wispy sequoia Dec 18, 2020, 7:19 PM

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No someone doesn’t have access to my game account

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I saw many post about this that they also got free prime plus somehow

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I didn’t did something

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@onyx dagger

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Will I suspend?

golden mirage Dec 18, 2020, 7:22 PM

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Hello, my account was banned for allegedly using third-party programs,it was blocked for 10 years,after blocking I realized all my guilt,I saved money every day that my parents gave me and at the first opportunity spent it on pabg,the account is 362 days,my emotions,memories,my part of life are connected with it,I have very much zadonatil for my 14 years,I am very tormented and sorry,since this account and the game is a part of my life,I really ask you to unblock my account,I will never do this again,and I will repudiate bad deeds and others. id: 5605324276 nickname: uwwmisterɞ

polar marshBOT Dec 18, 2020, 7:22 PM

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@golden mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wispy sequoia Dec 18, 2020, 7:26 PM

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@onyx dagger @lavish idol is my friend..... He can't message in this server

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Pls unmute him

night cloak Dec 18, 2020, 7:33 PM

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Why pubg ban in india??😩

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When it will unban

storm flumeBOT Dec 18, 2020, 7:36 PM

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Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

onyx dagger Dec 18, 2020, 7:37 PM

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You may tell him to DM any of the available Moderators, @wispy sequoia.

high flicker Dec 18, 2020, 7:37 PM

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Need To Unlink Phone Number from my account

storm flumeBOT Dec 18, 2020, 7:39 PM

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Please contact the customer service via the in-game settings for further assistance, @high flicker.

prisma bison Dec 18, 2020, 7:39 PM

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Hello, I have a problem, it so happened that I played on a European server and accidentally changed to North America, because of this, I often have 200-300 pings, please help me get back to the European server. I also contacted technical support through the game itself, I wrote a problem where the bot sits and sends me messages that do not help at all, so I turn here I hope you will answer me.
My id:5493903942
nickname:ﾚ乇ﾒｲ乇尺

onyx dagger Dec 18, 2020, 7:39 PM

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wispy sequoia No someone doesn’t have access to my game account

I really dont know about that, @wispy sequoia. You may try contacting the Customer Service in-game about this.

wispy sequoia Dec 18, 2020, 7:41 PM

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Ok thanks @onyx dagger

whole wolf Dec 18, 2020, 7:43 PM

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I lost my account. When I try to login it is new

onyx dagger Dec 18, 2020, 7:44 PM

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You're welcome! @wispy sequoia

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You may change the servers after 60 Days, @prisma bison.

storm flumeBOT Dec 18, 2020, 7:44 PM

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Please contact the customer service via the in-game settings for further assistance, @whole wolf.

whole wolf Dec 18, 2020, 7:45 PM

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Ok

onyx dagger Dec 18, 2020, 7:46 PM

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Alright.

left olive Dec 18, 2020, 7:47 PM

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I dont know if you can answer my question but how do I find out why u got banned for 24 hours then when I come back I have lost all my rank was ace in squads

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I* not u

storm flumeBOT Dec 18, 2020, 7:48 PM

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Please refer to this channel's pinned messages for further information, @left olive:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

left olive Dec 18, 2020, 7:50 PM

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Yeah that doesn't help me

desert fiber Dec 18, 2020, 7:51 PM

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Well done to PUBGM, I haven't encountered any hackers in awhile :))

prisma bison Dec 18, 2020, 7:51 PM

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@onyx dagger I know, but I will have to abandon the game due to the fact that all my rank remained in another server, please return me back to the European server.

onyx dagger Dec 18, 2020, 7:53 PM

#

You need to Wait patiently, @prisma bison.

#

Also, may I know how did the servers change?

onyx dagger Dec 18, 2020, 7:53 PM

#

left olive Yeah that doesn't help me

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

onyx dagger Dec 18, 2020, 7:53 PM

#

desert fiber Well done to PUBGM, I haven't encountered any hackers in awhile :))

Great! Feel free to share your Feedbacks in #old.

prisma bison Dec 18, 2020, 7:57 PM

#

@onyx dagger I went to the mode selection point and accidentally changed the server

novel solstice Dec 18, 2020, 7:58 PM

#

if someone stole my account how i get it back please help ?

onyx dagger Dec 18, 2020, 7:58 PM

#

You had to be careful with those settings, @prisma bison. Shrug

#

Do you have the access to your Game account, @novel solstice?

novel solstice Dec 18, 2020, 7:59 PM

#

onyx dagger Do you have the access to your Game account, <@!522144851387744258>?

no he did something make it give me mssage the account open ion newer version

storm flumeBOT Dec 18, 2020, 8:00 PM

#

Please contact the customer service via the in-game settings for further assistance, @novel solstice.

novel solstice Dec 18, 2020, 8:01 PM

#

📎 Screenshot_20201218-220107.jpg

onyx dagger Dec 18, 2020, 8:01 PM

#

Contact Customer Service in-game.

novel solstice Dec 18, 2020, 8:02 PM

#

Please someone help my account only twitter how can i restore it he take my twitter

novel solstice Dec 18, 2020, 8:02 PM

#

onyx dagger Contact Customer Service in-game.

From another account ?

onyx dagger Dec 18, 2020, 8:02 PM

#

You can contact them from the Login page, @novel solstice.

winged umbra Dec 18, 2020, 8:05 PM

#

Hello - how can I change my password? Using Gmail to log in. Thank you.

frail path Dec 18, 2020, 8:10 PM

#

How can i get a Official Content Creator/Partner and what are the Requirements

onyx dagger Dec 18, 2020, 8:16 PM

#

You may refer to #735483472432594994, under Community, @frail path.

storm flumeBOT Dec 18, 2020, 8:16 PM

#

Please contact the customer service via the in-game settings for further assistance, @winged umbra.

frail path Dec 18, 2020, 8:21 PM

#

I dont think thats the right thing i search

onyx dagger Dec 18, 2020, 8:21 PM

#

Kindly move to #discord, @frail path.

lime pebble Dec 18, 2020, 8:30 PM

#

help me

winged umbra Dec 18, 2020, 8:39 PM

#

Is there any way to change passwords?

sick shale Dec 18, 2020, 8:43 PM

#

@frail path Are you talking about PUBG PARTNER title?

winged umbra Dec 18, 2020, 8:47 PM

#

Which field? ;;

sick shale Dec 18, 2020, 8:49 PM

#

@winged umbra Type a wrong password and reset your password

night cloak Dec 18, 2020, 8:49 PM

#

winged umbra Which field? ;;

Kindly click on the reset password option.

frail path Dec 18, 2020, 8:49 PM

#

sick shale <@674652177221812244> Are you talking about PUBG PARTNER title?

ye

sick shale Dec 18, 2020, 8:50 PM

#

frail path ye

This title can no longer be acquired

frail path Dec 18, 2020, 8:50 PM

#

Ohhh

merry lake Dec 18, 2020, 8:53 PM

#

Hit Registration issue is back on this past three days, any tips to fix it

sick shale Dec 18, 2020, 8:54 PM

#

@merry lake Try to repair the game, or fix your internet connection

merry lake Dec 18, 2020, 8:56 PM

#

@sick shale my connection is good ill try to repair the game. I hopefully this will work, thanks

storm flumeBOT Dec 18, 2020, 9:02 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @lime pebble. Remember to read through #faq before asking questions in the support channels.

stuck terrace Dec 18, 2020, 9:06 PM

#

where can I contact about an unfair ban of an account??

polar marshBOT Dec 18, 2020, 9:06 PM

#

@stuck terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean compass Dec 18, 2020, 9:10 PM

#

ok

night cloak Dec 18, 2020, 9:19 PM

#

When pmgc finals start NadekoWhat

olive dove Dec 18, 2020, 9:23 PM

#

night cloak When pmgc finals start <:NadekoWhat:741597448639610941>

No official date has been announced yet, but it should be after the fourth and final super weekend ends. When the top 16 teams qualify.

light rune Dec 18, 2020, 9:28 PM

#

pubg india version release or Not?

lyric trail Dec 18, 2020, 9:29 PM

#

How i can change my region /century from sitting before 180D
I change it by wrong i want to come back to Turkish please
My Id : 5114105510

storm flumeBOT Dec 18, 2020, 9:30 PM

#

Please refer to this channel's pinned messages for further information, @light rune:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Please contact the customer service via the in-game settings for further assistance, @lyric trail.

fickle basin Dec 18, 2020, 9:32 PM

#

@Ɇ₦ĐɆⱤ ₩ł₲ł₦7#9833

night cloak Dec 18, 2020, 9:32 PM

#

light rune pubg india version release or Not?

Not yet

heavy mist Dec 18, 2020, 9:33 PM

#

I was banned for no reason. Why did I not use any kind of cheating? You can confirm the correctness of my words through my knowledge 5370312189

polar marshBOT Dec 18, 2020, 9:33 PM

#

@heavy mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Dec 18, 2020, 9:41 PM

#

Please do not use languages other than English, @lyric trail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

novel solstice Dec 18, 2020, 9:47 PM

#

Hello please someone help me
My account was stolen by someone he stole my twitter and i can't get it back my account was sign in my mobile when i open the game it gives me this message

#

📎 Screenshot_20201218-220107.jpg

#

Please someone help i have a receipt for my purchase from 2019
Gameplay and stream from my account
Who to contact to restore it please help

plain flame Dec 18, 2020, 9:48 PM

#

Hi , someone stolen my account , I think My account in Facebook is hacked, so I tried to Login with My Email But I can’t Because the Message : “ account has been logged in with a newer version...etc” so I paid a lot in My account, I hope someone can help me Before i take Ban , no one answered at the game

storm flumeBOT Dec 18, 2020, 9:52 PM

#

Please contact the customer service via the in-game settings for further assistance, @plain flame @novel solstice.

plain flame Dec 18, 2020, 9:56 PM

#

No one answer, I’m waiting 4 hours, and no one talk to me !

storm flumeBOT Dec 18, 2020, 9:57 PM

#

Please refer to subpoint 5.4 in #faq for further information, @plain flame.

winged umbra Dec 18, 2020, 10:05 PM

#

sick shale <@604772941082918922> Type a wrong password and reset your password

I tried, there is no reset password option on my screen :/

storm wind Dec 18, 2020, 10:06 PM

#

Hello, my account was closed for one day on 17.12.2020 because of playing with Cheaters And one day later, on 17.12.2020, it was unban but my rank there was Conqeuer and now is my rank Bronze V but I did not play with anyone cheaters And if I didn't know that the cheaters are.
Please check my account and return my tier my PUBGMOBILE ID: 5813357411

polar marshBOT Dec 18, 2020, 10:06 PM

#

@storm wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ionic iris Dec 18, 2020, 10:22 PM

#

is Ipad View app allowed ?

novel solstice Dec 18, 2020, 10:28 PM

#

any support ?

#

someone help please

olive dove Dec 18, 2020, 10:32 PM

#

ionic iris is Ipad View app allowed ?

No, any modifications in the game client will get you banned.

olive dove Dec 18, 2020, 10:33 PM

#

novel solstice someone help please

You have been assisted already, please contact in-game customer support for further assistance.

fiery echo Dec 18, 2020, 10:39 PM

#

Can i know what time lucky airdrop to get ? Because i never seen before

#

@olive dove

olive dove Dec 18, 2020, 10:45 PM

#

fiery echo Can i know what time lucky airdrop to get ? Because i never seen before

This is random, no specific time.

verbal fable Dec 18, 2020, 10:49 PM

#

<@&481161015728406538> Can anyone help me how can I change region

olive dove Dec 18, 2020, 10:52 PM

#

verbal fable <@&481161015728406538> Can anyone help me how can I change region

You should avoid mentioning the role.
Regarding your inquiry, you need to contact the in-game customer support and ask them to change your region

verbal fable Dec 18, 2020, 10:52 PM

#

It didn't worked every time I report about server they start new conversation

olive dove Dec 18, 2020, 10:54 PM

#

verbal fable It didn't worked every time I report about server they start new conversation

If your account have been created in EEA, you won't be able to change it.

gaunt meteor Dec 18, 2020, 10:56 PM

#

Good evening
I have bought UC and I have not received in my account yet. Kindly, solve the problem and I will attach the receipt.

olive dove Dec 18, 2020, 10:56 PM

#

gaunt meteor Good evening I have bought UC and I have not received in my account yet. Kindly,...

Is it in-game purchase or through midas?

gaunt meteor Dec 18, 2020, 10:57 PM

#

Yes

#

In game

tame blade Dec 18, 2020, 10:58 PM

#

Can i report a player?

olive dove Dec 18, 2020, 10:58 PM

#

gaunt meteor In game

Have you tried contacting in-game customer support?

storm flumeBOT Dec 18, 2020, 10:58 PM

#

Hello, @tame blade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

gaunt meteor Dec 18, 2020, 10:58 PM

#

محمد ارسلت لهم لكن لم يتم الرد علي

#

ولم يتم التجاوب

storm flumeBOT Dec 18, 2020, 10:58 PM

#

Please do not use languages other than English, @gaunt meteor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Dec 18, 2020, 10:59 PM

#

Hello

olive dove Dec 18, 2020, 11:00 PM

#

gaunt meteor ولم يتم التجاوب

You have to follow up with them, it might take sometime as they receive many requests daily, but you will get answered as soon as an agent is free.

olive dove Dec 18, 2020, 11:00 PM

#

night cloak Hello

Hello, how can we help you?

night cloak Dec 18, 2020, 11:00 PM

#

My id got hacked and hacker has link his email with my profile i want to unlink my email

gaunt meteor Dec 18, 2020, 11:01 PM

#

Thanks

night cloak Dec 18, 2020, 11:02 PM

#

@olive dove ?

storm flumeBOT Dec 18, 2020, 11:02 PM

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak Dec 18, 2020, 11:02 PM

#

I have contact in game customer service

olive dove Dec 18, 2020, 11:03 PM

#

gaunt meteor Thanks

You are welcome.

storm flumeBOT Dec 18, 2020, 11:03 PM

#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

fleet lynx Dec 18, 2020, 11:15 PM

#

how u get the 1/100 title?

olive dove Dec 18, 2020, 11:18 PM

#

fleet lynx how u get the 1/100 title?

It was an event in the past anniversary, which is ended a while ago. The title can't be obtained anymore.

fleet lynx Dec 18, 2020, 11:18 PM

#

Oh dang alr

serene drum Dec 18, 2020, 11:18 PM

#

Hello, someone is logged into my Pubg account, removed my Facebook connection, and connected his Twitter account. Since my e-mail address is linked, I can enter the account, but I changed my server and made Asia. How can I return to the Europe server?

📎 image0.png 📎 image1.png

#

Can someone authorized help me with this?

elfin canopy Dec 18, 2020, 11:20 PM

#

Hello, @serene drum! Please contact in-game customer service to remove the access of unauthorized person from your account.

As for the server change, you will have to wait for the server reset cooldown period to be over.

serene drum Dec 18, 2020, 11:23 PM

#

@elfin canopy I contacted the customer contact. I explained the situation. I do not know when they will return to me. I can log in to my account, but I'm not sure if the other party can log in again. I changed my email Twitter passwords. But there is a problem with my Facebook account. I cannot change the password or do something different because I cannot login to it. I answered all the questions they asked me on the customer support line. As I said, I am waiting at the same time I can enter my account. Actually, my only problem is to switch from Asian server to European server. But can't we fix it without waiting 60 days

wild current Dec 18, 2020, 11:26 PM

#

guys i got no events idk what is the my region i dont have any events such as the new arabic crates ! is there any help

plain flame Dec 18, 2020, 11:27 PM

#

Mحmd , I talk to them 9:47 and no one has responded to me yet ! And he playing with My account, what if he play with Hack!! I will take a ban Because of fraud ! Just Like that ?

wild current Dec 18, 2020, 11:29 PM

#

wild current guys i got no events idk what is the my region i dont have any events such as th...

..

elfin canopy Dec 18, 2020, 11:32 PM

#

serene drum <@587336597050228747> I contacted the customer contact. I explained the situati...

Please use the unlink feature to unlink the unauthorized person's social media.
and for server change, as unfortunate as it is, you will have to wait for the server reset cooldown period to be over (60 days). We cannot do anything about it.

storm flumeBOT Dec 18, 2020, 11:32 PM

#

Please refer to subpoint 5.4 in #faq for further information, @plain flame.

olive dove Dec 18, 2020, 11:33 PM

#

Go to settings and you can see your region in there.
@wild current

📎 Screenshot_20201218-233316_PUBG_MOBILE.jpg

plain flame Dec 18, 2020, 11:34 PM

#

I read it , and I know they have so many Problems, but how long i will wait?

serene drum Dec 18, 2020, 11:37 PM

#

@elfin canopy Thanks for be interested. but if only you or someone with authority could fix the server in such an unfortunate situation. It was the first time that such a bad luck happened to me. I saw that the person who entered my Facebook connection removed it from the settings. After 5 days, he will be logged in with his Twitter account and the e-mail address I previously registered. So my other question is, can I unlink this Twitter account after five days?

olive dove Dec 18, 2020, 11:37 PM

#

plain flame I read it , and I know they have so many Problems, but how long i will wait?

I understand your furstration, but you have to wait till the customer support replies. We, discord moderators, can't assist with account related issues.

grand radish Dec 18, 2020, 11:43 PM

#

good morning i need help my account in pubg has been Stranded 10 years I don’t know what the problem is I play clean and I have not used any method to cheat?.

polar marshBOT Dec 18, 2020, 11:43 PM

#

@grand radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wheat plinth Dec 18, 2020, 11:43 PM

#

I have such a problem... My account is placed under surveillance, for no apparent reason, cheats I do not use and additional programs too, what to do?

📎 Screenshot_2020-12-18-15-59-01-304_com.tencent.ig.jpg

storm flumeBOT Dec 18, 2020, 11:45 PM

#

Please contact the customer service via the in-game settings for further assistance, @wheat plinth.

warm canyon Dec 18, 2020, 11:47 PM

#

My account has been banned without any reasons or without doing anything, my name in the game is (throneWA7SH) and I have not violated the rules and policies of the game, (5139017534) this is my account ID, I hope to cancel this ban and return it

polar marshBOT Dec 18, 2020, 11:47 PM

#

@warm canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

scenic mantle Dec 18, 2020, 11:51 PM

#

Hi..I want help..I want to remove the intruder in the game (phone number - or email) from the game. Please help

storm flumeBOT Dec 18, 2020, 11:55 PM

#

Please contact the customer service via the in-game settings for further assistance, @scenic mantle.

scenic mantle Dec 18, 2020, 11:58 PM

#

Yes, I called, but I didn't know what to say! Can you help me buddy

olive dove Dec 19, 2020, 12:00 AM

#

scenic mantle Yes, I called, but I didn't know what to say! Can you help me buddy

Follow this conversation:

📎 example.webp

onyx plover Dec 19, 2020, 12:00 AM

#

@olive dove Congrats bro.

maiden brook Dec 19, 2020, 12:01 AM

#

Hey, I changed my server on accident how can I change it back?

onyx plover Dec 19, 2020, 12:02 AM

#

@maiden brook You should be cooldown waiting 60 days.

maiden brook Dec 19, 2020, 12:03 AM

#

@onyx plover that’s not an option I’m stuck with 300ms

olive dove Dec 19, 2020, 12:03 AM

#

onyx plover <@!627404010319642634> Congrats bro.

Thank you catheart

storm flumeBOT Dec 19, 2020, 12:04 AM

#

Please contact the customer service via the in-game settings for further assistance, @maiden brook.

novel solstice Dec 19, 2020, 12:09 AM

#

hello my account with hacked and he changed the version to 99999 and add email and another link to account there's away to restore it ?

onyx plover Dec 19, 2020, 12:10 AM

#

novel solstice hello my account with hacked and he changed the version to 99999 and add email a...

follow this https://cdn.discordapp.com/attachments/481200416349224980/789643251484852224/example.webp

novel solstice Dec 19, 2020, 12:11 AM

#

onyx plover follow this https://cdn.discordapp.com/attachments/481200416349224980/7896432514...

he also added email link not only another social

#

i just can access the game from my phone caus i was open the game on it

onyx plover Dec 19, 2020, 12:12 AM

#

novel solstice i just can access the game from my phone caus i was open the game on it

Please contact the customer service via the in-game settings for further assistance.

novel solstice Dec 19, 2020, 12:14 AM

#

bro im afraid he will give the account b--n or something i have everything about the account purchase or stream with the account or old record or the date i create it everything

olive dove Dec 19, 2020, 12:14 AM

#

You have been answered before, @novel solstice.
Please avoid repeating the same question.

wild current Dec 19, 2020, 12:19 AM

#

olive dove Go to settings and you can see your region in there. <@417484732855615488>

i dont have this ... see!

📎 unknown.png

candid mulch Dec 19, 2020, 12:20 AM

#

I cant enter my account on game center

#

📎 image0.png

sand rose Dec 19, 2020, 12:21 AM

#

Hello could help me recover my account I do not use anything illegal any kind of hacks none of that I use

📎 Screenshot_20201216_200709_com.tencent.ig.jpg

candid mulch Dec 19, 2020, 12:22 AM

#

I have tried every thing and nothing happend

onyx plover Dec 19, 2020, 12:23 AM

#

wild current i dont have this ... see!

which country you live?

olive dove Dec 19, 2020, 12:24 AM

#

wild current i dont have this ... see!

Because your account has been created in European Economic Area [EEA], so unfortunately to comply with the EEA rules you can't change your region.

storm flumeBOT Dec 19, 2020, 12:25 AM

#

Please refer to subpoint 4.6 in #faq for further information, @candid mulch.

polar marshBOT Dec 19, 2020, 12:25 AM

#

@sand rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

candid mulch Dec 19, 2020, 12:29 AM

#

I have tried all the options written in 4.6 but the problem still exist

night cloak Dec 19, 2020, 12:30 AM

#

where are you from

candid mulch Dec 19, 2020, 12:30 AM

#

Egypt

olive dove Dec 19, 2020, 12:31 AM

#

pepeshrug

night cloak Dec 19, 2020, 12:32 AM

#

it should work

candid mulch Dec 19, 2020, 12:32 AM

#

I told you

#

I tried it all

#

It doest work

mighty hornet Dec 19, 2020, 12:33 AM

#

Hi . I have problem , i need help

night cloak Dec 19, 2020, 12:33 AM

#

mighty hornet Hi . I have problem , i need help

yes

mighty hornet Dec 19, 2020, 12:33 AM

#

Can you text me private

night cloak Dec 19, 2020, 12:34 AM

#

Is your account banned suspicious

candid mulch Dec 19, 2020, 12:34 AM

#

Any one can help me please😫😫

night cloak Dec 19, 2020, 12:34 AM

#

candid mulch Any one can help me please😫😫

that is the only way

mighty hornet Dec 19, 2020, 12:34 AM

#

Yes

candid mulch Dec 19, 2020, 12:34 AM

#

What should i do??

olive dove Dec 19, 2020, 12:35 AM

#

@candid mulch it seems like you have bad interent connection.

storm flumeBOT Dec 19, 2020, 12:35 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @mighty hornet. Remember to read through #faq before asking questions in the support channels.

wild current Dec 19, 2020, 12:35 AM

#

olive dove Because your account has been created in European Economic Area [EEA], so unfort...

omg i have no events man 😢

night cloak Dec 19, 2020, 12:35 AM

#

candid mulch What should i do??

try these steps

#

@candid mulch

candid mulch Dec 19, 2020, 12:36 AM

#

No i dont think so cause i tried to enter in a new account on facebook and it works

mighty hornet Dec 19, 2020, 12:36 AM

#

I get banned without any reason and I don’t cheat

polar marshBOT Dec 19, 2020, 12:36 AM

#

@mighty hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

candid mulch Dec 19, 2020, 12:36 AM

#

Only from game center i cant enter

night cloak Dec 19, 2020, 12:40 AM

#

@candid mulch Could you try to grab a different apple device, log in your Apple account and then try to open the game?

candid mulch Dec 19, 2020, 12:41 AM

#

I have no other apple device

night cloak Dec 19, 2020, 12:42 AM

#

You can ask from a friend or family member.

candid mulch Dec 19, 2020, 12:44 AM

#

Can u talk to me in private?

night cloak Dec 19, 2020, 12:45 AM

#

You don’t have to share any sensitive information. Just find a way to try it on a different device.

candid mulch Dec 19, 2020, 12:45 AM

#

Ok

#

I will try

#

Thank u

whole ether Dec 19, 2020, 12:59 AM

#

I dont have the country change butten
My name : 『RIP』7AMØ
My ide : 5539950522

📎 Screenshot_20201219-025720_PUBG_MOBILE.jpg

night cloak Dec 19, 2020, 1:00 AM

#

Due to the laws in the European region the option is not available for you, @whole ether.

whole ether Dec 19, 2020, 1:01 AM

#

I want a solve

#

I will not play pupge again

#

This is very stupid thing

#

@night cloak help me please

night cloak Dec 19, 2020, 1:03 AM

#

You may create a new account or keep your current region.

whole ether Dec 19, 2020, 1:04 AM

#

@night cloak I dont have a current this accout is from season 7

#

I cant make a new account

#

@night cloak help me please i love playing pupge

#

I love this account

flat chasm Dec 19, 2020, 1:16 AM

#

Why am I facing lag issues on my iphone xs max?

#

It lags like crazy, as if I'm in a scrims last zone even when I'm playing tdms these days.

#

I'm so frustrated, help me out someone please.

#

Yes, Ive always been playing on that settings.

whole ether Dec 19, 2020, 1:21 AM

#

@vagrant tulip can you Replay button to change country

flat chasm Dec 19, 2020, 1:21 AM

#

how do i do that?

vagrant onyx Dec 19, 2020, 1:21 AM

#

@flat chasm dude what ios version you running ?

flat chasm Dec 19, 2020, 1:21 AM

#

vagrant onyx <@533362531910025236> dude what ios version you running ?

ios 14

vagrant onyx Dec 19, 2020, 1:22 AM

#

@flat chasm which one ?

whole ether Dec 19, 2020, 1:22 AM

#

@vagrant tulip then what is the answer

frank parrot Dec 19, 2020, 1:22 AM

#

Hey, am I able to post photos in here?

vagrant onyx Dec 19, 2020, 1:22 AM

#

@flat chasm to solve some issue please backpack your device
Download ios 14.3 from itunes
make fresh restore
than download pubgm again

flat chasm Dec 19, 2020, 1:23 AM

#

okay

vagrant onyx Dec 19, 2020, 1:23 AM

#

to reduce some lagg read this
#questions message

flat chasm Dec 19, 2020, 1:23 AM

#

vagrant onyx <@533362531910025236> to solve some issue please backpack your device Download ...

oh, okay cool, will try these, thank you!

whole ether Dec 19, 2020, 1:24 AM

#

@vagrant tulip i didnt find this tell me the answer please

vagrant onyx Dec 19, 2020, 1:24 AM

#

@whole ether you cant change region for European acc
My acc also European
and no way to change region

frank parrot Dec 19, 2020, 1:25 AM

#

Why am I unable to use my gold coupons?

📎 unknown.png

vagrant onyx Dec 19, 2020, 1:25 AM

#

@frank parrot after custom create end

whole ether Dec 19, 2020, 1:25 AM

#

@vagrant onyx i want to Replay button to change country

vagrant onyx Dec 19, 2020, 1:25 AM

#

Like about some few days left @frank parrot

frank parrot Dec 19, 2020, 1:26 AM

#

Ohh, okay thanks!

whole ether Dec 19, 2020, 1:26 AM

#

@vagrant tulip i love this account i am playing from season 7

slate torrent Dec 19, 2020, 1:28 AM

#

Hi

whole ether Dec 19, 2020, 1:28 AM

#

@vagrant tulip santa Fulfilled my wish please

#

@vagrant tulip thank you for frustration me

#

@vagrant tulip i will not play pupg again

slate torrent Dec 19, 2020, 1:30 AM

#

My account is capped for 10 years even though I did not violate the laws

polar marshBOT Dec 19, 2020, 1:30 AM

#

@slate torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

whole ether Dec 19, 2020, 1:32 AM

#

i am a very famous youtuber i was Check the service but now really i will tell my fans about yourr treatment

#

@vagrant tulip l have 13 millon follower

night cloak Dec 19, 2020, 1:34 AM

#

whole ether i am a very famous youtuber i was Check the service but now really i will tell m...

was your issue this that you want to change region and you are from Europe

#

@whole ether it is the government laws and we cant break it

whole ether Dec 19, 2020, 1:36 AM

#

@night cloak i am from Africa

night cloak Dec 19, 2020, 1:37 AM

#

whole ether <@456226577798135808> i am from Africa

but you chosed europe that is why it happened

#

please dont repeat this questions again we cant help you with that

whole ether Dec 19, 2020, 1:38 AM

#

night cloak but you chosed europe that is why it happened

@night cloak i know i was not understand this thing

night cloak Dec 19, 2020, 1:38 AM

#

whole ether <@456226577798135808> i know i was not understand this thing

ok

whole ether Dec 19, 2020, 1:38 AM

#

night cloak but you chosed europe that is why it happened

Can you change it to afriaca

night cloak Dec 19, 2020, 1:38 AM

#

whole ether Can you change it to afriaca

no we cant

whole ether Dec 19, 2020, 1:39 AM

#

night cloak <@!761298668690604044> it is the government laws and we cant break it

I will not break you laws

night cloak Dec 19, 2020, 1:40 AM

#

but You choose europe so the law there applies to you also that is why you cant change

#

you have been answered this by moderators and members

whole ether Dec 19, 2020, 1:41 AM

#

@night cloak i am respecting you

night cloak Dec 19, 2020, 1:42 AM

#

Stop repeating yourself, @whole ether. It is not possible for you to change region unless you create another account.

whole ether Dec 19, 2020, 1:42 AM

#

@night cloak but if you can help me tell me because i dont have any offers

#

@night cloak find i will not take again

signal patio Dec 19, 2020, 1:46 AM

#

Watha summa enda ban panringa lusu kuthingala .... watha hacker ah ban panna sonna normal players ah ban panringa 😑

night cloak Dec 19, 2020, 1:47 AM

#

signal patio Watha summa enda ban panringa lusu kuthingala .... watha hacker ah ban panna son...

please use english

signal patio Dec 19, 2020, 1:47 AM

#

Ok

storm flumeBOT Dec 19, 2020, 1:47 AM

#

Please do not use languages other than English, @signal patio. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

plain flame Dec 19, 2020, 1:50 AM

#

How much is the expected time to respond inside the game?

storm flumeBOT Dec 19, 2020, 1:51 AM

#

Please refer to subpoint 5.4 in #faq for further information, @plain flame.

potent heath Dec 19, 2020, 1:51 AM

#

Name change to: ovuvuevuevue enyetuenwuevue ugbemugbem osas

night cloak Dec 19, 2020, 1:53 AM

#

Discord nickname, @potent heath?

potent heath Dec 19, 2020, 1:53 AM

#

@night cloak yes in this server

night cloak Dec 19, 2020, 1:54 AM

#

You can change your own nickname, @potent heath. As long as it follows #735483472432594994. Please use #discord should you need further assistance.

potent heath Dec 19, 2020, 1:54 AM

#

@night cloak like i told you in the past my discord suppport isn't avaible

night cloak Dec 19, 2020, 1:54 AM

#

Right. You can change your own nickname.

potent heath Dec 19, 2020, 1:55 AM

#

I only have #questions and #old

#

@night cloak thanks

#

Didn't know that was a feature

plain flame Dec 19, 2020, 1:55 AM

#

Someone Playing with My account, and no one can help here , no one answer in the game , I wish I didn't pay

tranquil viper Dec 19, 2020, 2:05 AM

#

FancyPan

storm flumeBOT Dec 19, 2020, 2:06 AM

#

Please refer to subpoint 5.4 in #faq for further information, @plain flame.

#

We are unable to provide assistance if you do not ask a question or state a problem, @tranquil viper. Remember to read through #faq before asking questions in the support channels.

potent heath Dec 19, 2020, 2:10 AM

#

Is ovuvuevuevue enyetuenwuevue ugbemugbem osas considered spam people are callin me out

#

I didn't even spam

clear spindle Dec 19, 2020, 2:12 AM

#

Your nickname is too long, that's why they feels in that way. Use #chat.

weak agate Dec 19, 2020, 2:35 AM

#

I am a member of your mobile application PUGB mobile, I have been using your game application since the 9th season of the Year, my id 5509909352 I ask you to cancel your decision of 16.12.2020 to block your account. as i believe, you made a premature decision, which is not justified due to the incompleteness of the verification.i guess it's automated and selective. I use a desktop computer to replenish UC, which is regulated by the user agreement, my mobile device of the realme x3 brand, has an Android operating system, which entails the availability of hacking my personal data, so since 1812.2020 To replenish the sredst id5509909352 I used this device, I was not notified of any violations earlier, the response from your side to my financial transactions from this device is not recorded. Violations in the user agreement, regulated, as well as an equal agreement, I did not violate, your matrix of the electronic security system did not correctly interpret my actions. For the completeness of my arguments, I am ready to attach the reports of replenishment operations of my financial operations to our agreement. Once again, I ask you to understand this negative for me , but quite simple and erroneous situation, and further user service.

dry spoke Dec 19, 2020, 2:38 AM

#

Rank 1 Solo season 9/10/11 falsebanned for 7 days and rank reset. Any chance to restore my stats? Or it’s doomed because I’m not famous/known pro player?

polar marshBOT Dec 19, 2020, 2:38 AM

#

@dry spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@weak agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

whole ether Dec 19, 2020, 2:43 AM

#

What will happen if i clecked acept

📎 Screenshot_20201219-042451_PUBG_MOBILE.jpg

granite wave Dec 19, 2020, 2:50 AM

#

Hi

clear spindle Dec 19, 2020, 2:51 AM

#

whole ether What will happen if i clecked acept

You're just accepting the EEA rules.

storm flumeBOT Dec 19, 2020, 2:51 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @granite wave. Remember to read through #faq before asking questions in the support channels.

granite wave Dec 19, 2020, 2:52 AM

#

On June 16, my account was blocked, please help if I don't use cheat I want to play pubg I don't have another account please help

polar marshBOT Dec 19, 2020, 2:52 AM

#

@granite wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

drowsy basin Dec 19, 2020, 2:59 AM

#

if we unlink the account that is logged in with device then it will auto login or we will get logged out

#

a hacker is in my account if i unlink account he logged in with should he be logged out @clear spindle

clear spindle Dec 19, 2020, 3:01 AM

#

He'll logged out.

fresh flicker Dec 19, 2020, 3:12 AM

#

I can't change the country.

📎 image0.png

night cloak Dec 19, 2020, 3:14 AM

#

Your account was created in the EEA region, @fresh flicker. Due to this regions restrictions the option is not available to you.

fresh flicker Dec 19, 2020, 3:16 AM

#

I want to change the country and the region to Saudi Arabia.

fresh flicker Dec 19, 2020, 3:17 AM

#

night cloak Your account was created in the EEA region, <@588404506124091447>. Due to this r...

I want to change the country and the region to Saudi Arabia.

night cloak Dec 19, 2020, 3:18 AM

#

You cannot.

fresh flicker Dec 19, 2020, 3:19 AM

#

I'm in Saudi Arabia, and I found things i had with my friends that I didn't have.

#

I'd like to change my account from the European region to another.

upbeat oriole Dec 19, 2020, 3:21 AM

#

Hey PUBG Support Tema , I want to till that I got banned on my PUBG account by mistake and I need your help to fix this mistake ( banned for 10 years) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible . Thanks PUBG Team . ID:5176590274

polar marshBOT Dec 19, 2020, 3:21 AM

#

@upbeat oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 19, 2020, 3:22 AM

#

You cannot.
@fresh flicker
You can create a new account if you’d like to change region.

fresh flicker Dec 19, 2020, 3:23 AM

#

I want to mail the pubg mobile.

night cloak Dec 19, 2020, 3:24 AM

#

For?

fresh flicker Dec 19, 2020, 3:24 AM

#

my account

#

about my problem

night cloak Dec 19, 2020, 3:25 AM

#

You cannot.
@fresh flicker
You can create a new account if you’d like to change region.

polar wedge Dec 19, 2020, 3:28 AM

#

So my account got banned I have no idea why

polar marshBOT Dec 19, 2020, 3:28 AM

#

@polar wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fresh flicker Dec 19, 2020, 3:38 AM

#

night cloak > You cannot. <@588404506124091447> You can create a new account if you’d like ...

What does that mean? Will he help me or not?

📎 image0.png

night cloak Dec 19, 2020, 3:38 AM

#

You're just accepting the EEA rules.

fresh flicker Dec 19, 2020, 3:38 AM

#

thank you

fleet terrace Dec 19, 2020, 3:40 AM

#

Hi sar my server was changed by mistake

vague hare Dec 19, 2020, 3:41 AM

#

📎 Screenshot_-_PUBG_MOBILE.png

#

This is the fifth time that he is re-downloading

fleet terrace Dec 19, 2020, 3:41 AM

#

Please help me

#

Hi sar my server was changed by mistake

clear spindle Dec 19, 2020, 3:50 AM

#

Let it finish downloading, @vague hare.

#

What have you done before it changed, @fleet terrace ??

fleet terrace Dec 19, 2020, 3:51 AM

#

My server was changed by mistake by middle East and I was changed by Asia

burnt parrot Dec 19, 2020, 3:54 AM

#

guys

#

what to do if you changed server accidentally

fleet terrace Dec 19, 2020, 3:54 AM

#

Yes

night cloak Dec 19, 2020, 3:54 AM

#

you have to wait 60 days to change it back

storm flumeBOT Dec 19, 2020, 3:55 AM

#

Please contact the customer service via the in-game settings for further assistance, @fleet terrace.

#

Please contact the customer service via the in-game settings for further assistance, @burnt parrot.

burnt parrot Dec 19, 2020, 3:55 AM

#

i cant seem to to contact the customer service

fleet terrace Dec 19, 2020, 3:56 AM

#

No one has be paly to me my hiping

burnt parrot Dec 19, 2020, 3:56 AM

#

they just have bot replies

night cloak Dec 19, 2020, 3:56 AM

#

night cloak you have to wait 60 days to change it back

pubgm_this

burnt parrot Dec 19, 2020, 3:57 AM

#

there must be a way to change it back before 60days if you contact support, but i cant seem to find anyone to talk to

#

its just that i spent a lot of time on that server and dont wanna start fresh

night cloak Dec 19, 2020, 3:57 AM

#

there was a way but it was till december 1st

burnt parrot Dec 19, 2020, 3:57 AM

#

is there a way to talk to a service person to help

night cloak Dec 19, 2020, 3:58 AM

#

you can contact ingame

fleet terrace Dec 19, 2020, 3:58 AM

#

Ok

burnt parrot Dec 19, 2020, 3:58 AM

#

yeah brah but it just gives bot replies

#

do you which option i should go through?

night cloak Dec 19, 2020, 3:58 AM

#

but customer service cant help you to change server

burnt parrot Dec 19, 2020, 3:58 AM

#

i just wanna talk to a real person

night cloak Dec 19, 2020, 3:59 AM

#

burnt parrot i just wanna talk to a real person

i am real person

burnt parrot Dec 19, 2020, 3:59 AM

#

no like a pubg mobile support member

fleet terrace Dec 19, 2020, 4:00 AM

#

5245705286

#

This is my id

night cloak Dec 19, 2020, 4:00 AM

#

we cant change server

burnt parrot Dec 19, 2020, 4:00 AM

#

is there an email that we can contact them on

fleet terrace Dec 19, 2020, 4:00 AM

#

Ok sar thanks for the your help thanks

night cloak Dec 19, 2020, 4:01 AM

#

burnt parrot is there an email that we can contact them on

yes

night cloak Dec 19, 2020, 4:01 AM

#

burnt parrot is there an email that we can contact them on

pubgmobile_cs@tencentgames.com

clear spindle Dec 19, 2020, 4:01 AM

#

What was your previous server, @fleet terrace ??

fleet terrace Dec 19, 2020, 4:01 AM

#

Asia

clear spindle Dec 19, 2020, 4:01 AM

#

What have done before it changed, @burnt parrot ??

burnt parrot Dec 19, 2020, 4:01 AM

#

hey bro i tried that email but they just give me an automated reply

#

@clear spindle i just tried contacting support but there are only automated replies

fleet terrace Dec 19, 2020, 4:02 AM

#

Middle East

clear spindle Dec 19, 2020, 4:02 AM

#

Ask one of your friend from Asia to invite you, @fleet terrace so that you'll be in Asian server for playing matches.

fleet terrace Dec 19, 2020, 4:02 AM

#

I was committed to customer service in pubg mobile

clear spindle Dec 19, 2020, 4:02 AM

#

clear spindle What have done before it changed, <@302062747376549890> ??

Can you reply for this, @burnt parrot ??

burnt parrot Dec 19, 2020, 4:03 AM

#

clear spindle Can you reply for this, <@302062747376549890> ??

i havent done anything bro

fleet terrace Dec 19, 2020, 4:03 AM

#

Ok my game plus point in middle East

burnt parrot Dec 19, 2020, 4:03 AM

#

clear spindle Can you reply for this, <@302062747376549890> ??

ive just treid contacting support to change it back

clear spindle Dec 19, 2020, 4:04 AM

#

fleet terrace Ok my game plus point in middle East

Yes those will be adding to Middle East.

burnt parrot Dec 19, 2020, 4:04 AM

#

ive spent a lot of time and money so i just want to go back to server asia because i accidentally changed it to north america

clear spindle Dec 19, 2020, 4:05 AM

#

clear spindle Ask one of your friend from Asia to invite you, <@534997138560516097> so that yo...

Follow this: @burnt parrot.

burnt parrot Dec 19, 2020, 4:05 AM

#

clear spindle Follow this: <@302062747376549890>.

i know about that but i want to gain points on my asian server ranking

clear spindle Dec 19, 2020, 4:06 AM

#

Unfortunately it cannot be added in Asia as you have changed it to North America.

fleet terrace Dec 19, 2020, 4:07 AM

#

Pubg team I was playing yesterday there is 3 hack I was spectating and I report hem

burnt parrot Dec 19, 2020, 4:07 AM

#

is there anything i can do to change it back. i would like to speak to someone from the pubg team because i know they can change it back for me

night cloak Dec 19, 2020, 4:07 AM

#

they cant pubgmshrug

burnt parrot Dec 19, 2020, 4:08 AM

#

they can dude. my friend did it before

#

he contacted someone and they gave him one chance to change it back

night cloak Dec 19, 2020, 4:08 AM

#

he did it before december 1st

burnt parrot Dec 19, 2020, 4:08 AM

#

yeah probably

night cloak Dec 19, 2020, 4:08 AM

#

now you cant

storm flumeBOT Dec 19, 2020, 4:09 AM

#

Hello, @fleet terrace!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

burnt parrot Dec 19, 2020, 4:09 AM

#

surely if they could do it before they have the ability to do it now

night cloak Dec 19, 2020, 4:09 AM

#

burnt parrot surely if they could do it before they have the ability to do it now

no

#

@burnt parrot you have been answered so please dont repeat the same question

fleet terrace Dec 19, 2020, 4:10 AM

#

Ok is this not aur problem to serve change more than players change the server to Asia please contact the pubg team is the humble request too many players should be happy please give second chance and good for all players to play

burnt parrot Dec 19, 2020, 4:10 AM

#

they can do it for you but they just wont dont want to do it for you anymore i think

clear spindle Dec 19, 2020, 4:10 AM

#

They have given a second chance before December 1st.

burnt parrot Dec 19, 2020, 4:10 AM

#

oh

clear spindle Dec 19, 2020, 4:10 AM

#

Now you have to wait for the cooldown.

burnt parrot Dec 19, 2020, 4:11 AM

#

so theres no way to gain rank in my original server?

night cloak Dec 19, 2020, 4:11 AM

#

burnt parrot so theres no way to gain rank in my original server?

no way

burnt parrot Dec 19, 2020, 4:12 AM

#

its just sad coz i didnt even change it myself

night cloak Dec 19, 2020, 4:12 AM

#

you have been answered

burnt parrot Dec 19, 2020, 4:13 AM

#

you aren't a pubg customer service member are you?

night cloak Dec 19, 2020, 4:13 AM

#

burnt parrot you aren't a pubg customer service member are you?

no one is

#

This is a community support channel.

burnt parrot Dec 19, 2020, 4:14 AM

#

ahhh

#

ok cheers

tawny ravine Dec 19, 2020, 4:15 AM

#

Hey moderators , my server was changed automatically to Europe from Asia . I didn't do that by myself . I was playing with a friend and I never knew he was playing in Europe server . And my server is automatically changed. Now it's showing a cool down. Please help me!!!!

runic osprey Dec 19, 2020, 4:18 AM

#

There is no option for select or change country in pubg kr version, plz provide this feature

night cloak Dec 19, 2020, 4:19 AM

#

@runic osprey we only provide support for pubg mobile global english version

storm flumeBOT Dec 19, 2020, 4:19 AM

#

Please contact the customer service via the in-game settings for further assistance, @tawny ravine.

runic osprey Dec 19, 2020, 4:19 AM

#

Is there any support team for pubg korean version

clear spindle Dec 19, 2020, 4:20 AM

#

Their in-game customer service.

fleet terrace Dec 19, 2020, 4:20 AM

#

Thanks so much for your help 👍

tawny ravine Dec 19, 2020, 4:21 AM

#

I did tried to contact the customer service through in game but there was no any active support . Only bots were replying .And the conversation ended without my problem being solved.

clear spindle Dec 19, 2020, 4:22 AM

#

You can play with your friends as before.

#

Only the points will be adding to the selected server.

night cloak Dec 19, 2020, 4:22 AM

#

@clear spindle actually it is a bug i think

clear spindle Dec 19, 2020, 4:23 AM

#

#old blob_amused

tawny ravine Dec 19, 2020, 4:25 AM

#

They said we can team up through playing in different servers but they changed my server as well while I was playing with a friend in Europe server. I never changed the server it was automatically changed.

clear spindle Dec 19, 2020, 4:26 AM

#

For that you have to wait for the cooldown, report it in #old.

night cloak Dec 19, 2020, 4:28 AM

#

make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

tawny ravine Dec 19, 2020, 4:28 AM

#

Can u assist me on how can I get support from a active personnel in customer service in-game....

stoic gust Dec 19, 2020, 4:59 AM

#

My bullet not register may I know the reason

#

I always get 88-100ms

bright wagon Dec 19, 2020, 5:00 AM

#

In s17 vehicle is coming in normal rp rewards or in elite crate?

onyx dagger Dec 19, 2020, 5:01 AM

#

Maybe you shot the enemy in different part, @stoic gust.

marble flicker Dec 19, 2020, 5:02 AM

#

Hi please I am YouTube er I need beat version but don't show the test server option please help

onyx dagger Dec 19, 2020, 5:02 AM

#

tawny ravine Can u assist me on how can I get support from a active personnel in customer ser...

Answer the bots questions correctly in the Customer Service in order for it to guide you to one of the staff members.

storm flumeBOT Dec 19, 2020, 5:03 AM

#

You can apply for the PUBG MOBILE beta program here, @marble flicker:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

tawny ravine Dec 19, 2020, 5:09 AM

#

@onyx dagger I did answered all the questions of the bot . But it ended the conversation without directing me to one of the staff.

onyx dagger Dec 19, 2020, 5:10 AM

#

May I know what is the issue? @tawny ravine

night cloak Dec 19, 2020, 5:12 AM

#

he want to change server

tawny ravine Dec 19, 2020, 5:12 AM

#

@onyx dagger The issue is about server change . My server automatically changed to Europe server while I was playing with a friend whose server was Europe . And now I can't switch it back. The server being changed was not my fault. It was automatically changed .

onyx dagger Dec 19, 2020, 5:13 AM

#

You may have a conversation in #pubg-mobile, @night cloak and @vagrant tulip.

#

So it was a Bug. Please report the issue in #old, @tawny ravine.

tawny ravine Dec 19, 2020, 5:24 AM

#

Thanks @onyx dagger u understood that it's a bug .

quaint karma Dec 19, 2020, 5:25 AM

#

hi

storm flumeBOT Dec 19, 2020, 5:25 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @quaint karma. Remember to read through #faq before asking questions in the support channels.

quaint karma Dec 19, 2020, 5:26 AM

#

why asia server taking Too much time for making lobby in pakistan?????

#

any Idea abt this how i can get instat lobby in asia server in pakistan

native merlin Dec 19, 2020, 5:28 AM

#

Hello need indian teme

#

Plese help me plese

night cloak Dec 19, 2020, 5:28 AM

#

native merlin Hello need indian teme

pleas use #activities for this purpose

#

Which mode are you playing, @quaint karma?

quaint karma Dec 19, 2020, 5:28 AM

#

@night cloak Classic

night cloak Dec 19, 2020, 5:28 AM

#

FPP or TPP?

quaint karma Dec 19, 2020, 5:29 AM

#

@night cloak TPP

#

@night cloak Its show me time abt 1 or 2 mint plus everytime

night cloak Dec 19, 2020, 5:29 AM

#

Map? Squads, Duos or Solos?

quaint karma Dec 19, 2020, 5:29 AM

#

ernagle sqd and duo both

onyx dagger Dec 19, 2020, 5:30 AM

#

tawny ravine Thanks <@755996742549504151> u understood that it's a bug .

You're very welcome!

night cloak Dec 19, 2020, 5:30 AM

#

It’ll be due to low activity of players, @quaint karma. Nothing we can do about it.

quaint karma Dec 19, 2020, 5:30 AM

#

what everytime low activity of players

#

sometime the whole server's ping get high

marble flicker Dec 19, 2020, 5:31 AM

#

@onyx dagger I fill all quest which time come the code

night cloak Dec 19, 2020, 5:31 AM

#

You can report this in #old, @quaint karma.

#

Please elaborate, @marble flicker.

astral pond Dec 19, 2020, 5:32 AM

#

Change my country pls bro

#

:(

night cloak Dec 19, 2020, 5:32 AM

#

You cannot change your in-game region, @astral pond?

astral pond Dec 19, 2020, 5:32 AM

#

My mistake

night cloak Dec 19, 2020, 5:33 AM

#

Please do share the error with us, @astral pond.

marble flicker Dec 19, 2020, 5:33 AM

#

@night cloak what please say code which time come

onyx dagger Dec 19, 2020, 5:33 AM

#

BETA, @marble flicker?

marble flicker Dec 19, 2020, 5:33 AM

#

Mm

storm flumeBOT Dec 19, 2020, 5:33 AM

#

You can apply for the PUBG MOBILE beta program here, @marble flicker:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

astral pond Dec 19, 2020, 5:33 AM

#

Can you help recover?

night cloak Dec 19, 2020, 5:34 AM

#

Please explain your issue in detail, @astral pond.

marble flicker Dec 19, 2020, 5:34 AM

#

storm flume You can apply for the PUBG MOBILE beta program here, <@730104046593114173>: :wh...

I completed the all questions which time send the code

onyx dagger Dec 19, 2020, 5:34 AM

#

You need to be Patient, @marble flicker. You will be contacted if you're selected.

marble flicker Dec 19, 2020, 5:35 AM

#

In email

night cloak Dec 19, 2020, 5:35 AM

#

You will be contacted via e-mail in the near future if you are selected.

marble flicker Dec 19, 2020, 5:35 AM

#

Ok

#

Last help maximum how many days you need to select

astral pond Dec 19, 2020, 5:36 AM

#

📎 Screenshot_2020-12-19-12-35-48-40_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Dec 19, 2020, 5:36 AM

#

You’ll need to wait 60 days, @astral pond.

#

No ETA, @marble flicker.

marble flicker Dec 19, 2020, 5:36 AM

#

Ok

astral pond Dec 19, 2020, 5:36 AM

#

Country in libya

#

:)

#

My mistake

#

pubgm_pout

night cloak Dec 19, 2020, 5:38 AM

#

You’ll need to wait 60 days, @astral pond.

astral pond Dec 19, 2020, 5:38 AM

#

Can you help?

#

:(

night cloak Dec 19, 2020, 5:38 AM

#

No.

#

Read my previous messages again.

astral pond Dec 19, 2020, 5:38 AM

#

Oke thank

spare trail Dec 19, 2020, 5:53 AM

#

Please help, whenever I log into KR pubgm via twitter (or at least the like 4-5 times I have tried today), it tells me to please enable java script; java script is already enabled. Is this a problem Im having with some connection from pubgm to twitter or do I need to hit up twitter FAQ and support

#

(pls ping when answering, ty)

storm flumeBOT Dec 19, 2020, 5:54 AM

#

We provide community support only for the global English version of PUBG MOBILE here, @spare trail.

spare trail Dec 19, 2020, 5:54 AM

#

ah sorrys, thank you!

onyx dagger Dec 19, 2020, 5:54 AM

#

No Worries!

cobalt blaze Dec 19, 2020, 5:58 AM

#

Здравствуйте

storm flumeBOT Dec 19, 2020, 5:58 AM

#

Please do not use languages other than English, @cobalt blaze. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

reef crown Dec 19, 2020, 6:21 AM

#

There’s a guy saying that his game crashes mid to late game

#

I’m speaking for him since he only knows Spanish pubgm_stare

onyx dagger Dec 19, 2020, 6:21 AM

#

You may tell him to refer to #faq 4.7, @reef crown.

fervent geyser Dec 19, 2020, 6:23 AM

#

@onyx dagger hey

onyx dagger Dec 19, 2020, 6:23 AM

#

Hello, @fervent geyser. How may I help you?

fervent geyser Dec 19, 2020, 6:23 AM

#

can i report a voice pack?

onyx dagger Dec 19, 2020, 6:23 AM

#

Feel free to share your Feedbacks in #old.

fervent geyser Dec 19, 2020, 6:24 AM

#

is it ok if its inappropriate?

night cloak Dec 19, 2020, 6:24 AM

#

A user is abusing you in-game?

fervent geyser Dec 19, 2020, 6:25 AM

#

i need to tell tencent or bluehole to take off the new voice pack

#

the taiwan girl one

night cloak Dec 19, 2020, 6:25 AM

#

Feel free to share your Feedbacks in #old.

fervent geyser Dec 19, 2020, 6:25 AM

#

ok

#

wait, will i get like a reply or something?

night cloak Dec 19, 2020, 6:27 AM

#

No. It’s a channel to make the team aware of communities feedback and or bug reports.

fervent geyser Dec 19, 2020, 6:27 AM

#

oki

shell kindle Dec 19, 2020, 6:28 AM

#

Can anyone tell me when will bonus challenge

#

Come back in us

night cloak Dec 19, 2020, 6:29 AM

#

No information regarding bonus challenge, @shell kindle.

shell kindle Dec 19, 2020, 6:29 AM

#

@night cloak can u tell me im having error while purchasing uc midasbuy is opening

night cloak Dec 19, 2020, 6:30 AM

#

You’re from where?

marble flicker Dec 19, 2020, 6:30 AM

#

Bro what deferent in pubg mobile india

storm flumeBOT Dec 19, 2020, 6:30 AM

#

We provide community support only for the global English version of PUBG MOBILE here, @marble flicker.

marble flicker Dec 19, 2020, 6:31 AM

#

Ok

fervent geyser Dec 19, 2020, 6:41 AM

#

@night cloak hey, i accidently deleted my unfinish message in feedback bugs, is there anyway for me to send it again?

night cloak Dec 19, 2020, 6:41 AM

#

You deleted it before you sent it, @fervent geyser?

fervent geyser Dec 19, 2020, 6:42 AM

#

i deleted after i send it "facepalm"

night cloak Dec 19, 2020, 6:43 AM

#

You’ll need to wait the 6 hours, @fervent geyser.

fervent geyser Dec 19, 2020, 6:43 AM

#

its fine, my bad 😫

dusky birch Dec 19, 2020, 6:44 AM

#

please help whenever i login to my facebook in my facebook it start a new account,but someone is playing with my account .they unlinked my facebook and gmail.i really need it back

onyx dagger Dec 19, 2020, 6:48 AM

#

So you do not have access to your Game account, @dusky birch?

#

You'll need to have access to your Game account in order to do something. PB_peepo_shrug

tropic osprey Dec 19, 2020, 6:50 AM

#

How can get live fps while playing pubg

dusky birch Dec 19, 2020, 6:59 AM

#

no

#

i have no acess

#

to the game

onyx dagger Dec 19, 2020, 7:05 AM

#

I dont think there is an option for that in-game, @tropic osprey.

hollow path Dec 19, 2020, 7:05 AM

#

tropic osprey How can get live fps while playing pubg

you can't

onyx dagger Dec 19, 2020, 7:06 AM

#

You need to have access to your Game account in order to do something. @dusky birch

#

PB_peepo_shrug

grand rock Dec 19, 2020, 7:11 AM

#

📎 Screenshot_2020-12-18-22-55-28-887_com.tencent.ig.jpg

#

What just happened bro i did nothing but i was banned for 24 hours

storm flumeBOT Dec 19, 2020, 7:13 AM

#

Please refer to subpoint 4.10 in #faq for further information, @grand rock.

onyx dagger Dec 19, 2020, 7:14 AM

#

And File Claim.

left portal Dec 19, 2020, 7:20 AM

#

My account not showing test server

onyx dagger Dec 19, 2020, 7:21 AM

#

Region/Country, @left portal?

left portal Dec 19, 2020, 7:21 AM

#

India

onyx dagger Dec 19, 2020, 7:21 AM

#

That's the reason.

left portal Dec 19, 2020, 7:22 AM

#

But some people live in India and showing test server

onyx dagger Dec 19, 2020, 7:23 AM

#

The game is Banned there.

left portal Dec 19, 2020, 7:24 AM

#

Ok

onyx dagger Dec 19, 2020, 7:25 AM

#

Alright then.

fast socket Dec 19, 2020, 7:43 AM

#

my main id bannned for no reason can you verify it again

polar marshBOT Dec 19, 2020, 7:43 AM

#

@fast socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

drowsy basin Dec 19, 2020, 8:13 AM

#

If we unlink twitter which we are logged in with will it auto login or log out us

storm willow Dec 19, 2020, 8:20 AM

#

@drowsy basin did you try revoke access in twitter/ accounts / apps and session.

drowsy basin Dec 19, 2020, 8:20 AM

#

It's a question do we get log out@Storm Breaker#0255

#

Because my account hack and hacker is logged in with Twitter

storm willow Dec 19, 2020, 8:23 AM

#

Yes, unlinking will remove login access with twitter. @drowsy basin

#

If you have any account related issues, please contact ingame customer support

fleet lynx Dec 19, 2020, 8:30 AM

#

how do u change your social network picture ?

#

I press change avatar idk

storm willow Dec 19, 2020, 8:33 AM

#

@fleet lynx Navigate to this menu

📎 image0.png

#

Second avatar is social network -

#

You can update the picture by change pfp in respective social media

lone niche Dec 19, 2020, 9:16 AM

#

how to change the server

onyx dagger Dec 19, 2020, 9:19 AM

#

You may change it via the in-game settings, @lone niche.
Note: Once you change it, you'll need to wait for 60 Days to change again.

olive epoch Dec 19, 2020, 9:23 AM

#

Does changing your flag change your server?

onyx dagger Dec 19, 2020, 9:24 AM

#

Not really, @olive epoch.

olive epoch Dec 19, 2020, 9:25 AM

#

What do you mean "not really"?

onyx dagger Dec 19, 2020, 9:25 AM

#

Will get back to you.

olive epoch Dec 19, 2020, 9:25 AM

#

Ok.

#

Because I used to have a flag of an asian country and when I switched to the UK flag, I am placed in NA servers.

#

And I can no longer switch my server back for the next 60 days.

onyx dagger Dec 19, 2020, 9:27 AM

#

Well, @olive epoch, Flags are just Flags. It doesnt change your server. Also, you should've picked the correct server at the start if the season.

olive epoch Dec 19, 2020, 9:27 AM

#

I did.

#

I have always been in Asian servers, I have never changed it.

#

I am mysteriously put in NA servers suddenly.

onyx dagger Dec 19, 2020, 9:28 AM

#

Looks like a Bug.

#

Did you choose Asia as the main server before?

olive epoch Dec 19, 2020, 9:29 AM

#

Yes. But I still had one chance to change my server. But I did not use it.

onyx dagger Dec 19, 2020, 9:29 AM

#

Then you may use it. br_catsleepy

olive epoch Dec 19, 2020, 9:30 AM

#

I cant now.

#

Because the game put me into NA servers for some reason, so it used that one chance.

onyx dagger Dec 19, 2020, 9:30 AM

#

Oh.

#

Did you play with any of your friends who has NA as their main server?

olive epoch Dec 19, 2020, 9:31 AM

#

Oh. Yes. Alot of times actually.

onyx dagger Dec 19, 2020, 9:31 AM

#

That can be the reason.

olive epoch Dec 19, 2020, 9:31 AM

#

onyx dagger That can be the reason.

But it doesn't make sense though.

onyx dagger Dec 19, 2020, 9:31 AM

#

All right, please report the issue in #old, with your in-game ID.

#

Bug.

olive epoch Dec 19, 2020, 9:31 AM

#

So it's a bug?

onyx dagger Dec 19, 2020, 9:32 AM

#

DM me his profile, @desert dagger.

#

It is, @olive epoch.

olive epoch Dec 19, 2020, 9:32 AM

#

Ok I will report the issue. Thank you.

onyx dagger Dec 19, 2020, 9:32 AM

#

You're welcome!

desert dagger Dec 19, 2020, 9:32 AM

#

@onyx dagger alright

onyx dagger Dec 19, 2020, 9:32 AM

#

Okay.

olive epoch Dec 19, 2020, 9:33 AM

#

Since it's a bug does that mean I will be given another chance to switch back my server? @onyx dagger

onyx dagger Dec 19, 2020, 9:33 AM

#

You can report the issue in #old. Sadly, you need to wait for 60 Days. @olive epoch

#

Apologies for the inconvenience happened.

olive epoch Dec 19, 2020, 9:34 AM

#

Ok

onyx dagger Dec 19, 2020, 9:34 AM

#

Alright then.

olive epoch Dec 19, 2020, 9:41 AM

#

Do actual humans respond to customer support ingame or isit just a bot?

onyx dagger Dec 19, 2020, 9:41 AM

#

If a player answers the bots questions correctly, it will then guide the player to one of the staff members.

olive epoch Dec 19, 2020, 9:42 AM

#

What do you mean correctly? There's a correct answer?

onyx dagger Dec 19, 2020, 9:42 AM

#

Ugh, Yeah?

olive epoch Dec 19, 2020, 9:43 AM

#

Huh?

onyx dagger Dec 19, 2020, 9:43 AM

#

Read it again, you will understand.

olive epoch Dec 19, 2020, 9:46 AM

#

I dont think it guides you to a staff member.

onyx dagger Dec 19, 2020, 9:46 AM

#

Feel free to discuss about it in #pubg-mobile.

olive epoch Dec 19, 2020, 9:47 AM

#

If the player has an issue that is not mentioned in the option, the bot literally just closes the conversation?

onyx dagger Dec 19, 2020, 9:48 AM

#

Well, he can open a Conversation with them, and when they give them the suggestions, he can type No, they didn't help.

olive epoch Dec 19, 2020, 9:49 AM

#

Yes, I did that.

#

And the bot closes the conversation and tells me to read FAQ questions.

#

This is not customer support.

onyx briar Dec 19, 2020, 9:49 AM

#

invisible bug is so annoying
it happens in radiation zone only
you cant see them, but they see you

olive epoch Dec 19, 2020, 9:50 AM

#

olive epoch This is not customer support.

This is literally a bot just wasting your time.

storm flumeBOT Dec 19, 2020, 9:50 AM

#

Hello, @onyx briar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

onyx briar Dec 19, 2020, 9:50 AM

#

u cant hear even hear their gunshots

onyx dagger Dec 19, 2020, 9:50 AM

#

Feel free to share your Feedbacks about it in #old, @olive epoch.

olive epoch Dec 19, 2020, 9:51 AM

#

I honestly doubt it would work considering how this game expects me to wait 60 days to change my server because of a bug.

onyx dagger Dec 19, 2020, 9:53 AM

#

PB_peepo_shrug

haughty fern Dec 19, 2020, 9:53 AM

#

Is this a bug or cheater?

📎 image0.png

#

2 is nowhere to be seen

rancid osprey Dec 19, 2020, 9:54 AM

#

Pubg mobile india version when resale

#

@wintry heart When pubg mobile india version is resale

onyx cairn Dec 19, 2020, 9:55 AM

#

We provide community support only for the global English version of PUBG MOBILE here, @rancid osprey.

lone niche Dec 19, 2020, 9:56 AM

#

onyx dagger You may change it via the in-game settings, <@!761891649487765514>. Note: Once y...

I by mistakenly changed it I want to change it back

onyx dagger Dec 19, 2020, 9:56 AM

#

Dont you have the option to change the server, @lone niche?

lone niche Dec 19, 2020, 9:57 AM

#

no

onyx dagger Dec 19, 2020, 9:57 AM

#

You may wait for 60 Days to change again.

lone niche Dec 19, 2020, 9:57 AM

#

it says 40 days

onyx dagger Dec 19, 2020, 9:57 AM

#

40 Days then.

lone niche Dec 19, 2020, 9:57 AM

#

ok

onyx dagger Dec 19, 2020, 9:57 AM

#

Alright.

night cloak Dec 19, 2020, 10:05 AM

#

zrb_owoSip popularity trading against ToS?

rare shore Dec 19, 2020, 10:06 AM

#

Am unable to update my player description (written one) for past 3 seasons. Any fix for it?

onyx dagger Dec 19, 2020, 10:06 AM

#

In this server? @night cloak
Not really.

night cloak Dec 19, 2020, 10:07 AM

#

Ok thanks

onyx dagger Dec 19, 2020, 10:07 AM

#

Wait, did you mean ''Trade of Popularity with Money'', @night cloak?

night cloak Dec 19, 2020, 10:08 AM

#

Yep

onyx cairn Dec 19, 2020, 10:10 AM

#

Trading involving money is against terms of services, refer to #735483472432594994, subpoint 8.2 for more information.

night cloak Dec 19, 2020, 10:12 AM

#

@onyx cairn ConfusedCat

#

Ok for UC?

#

Exchanging popularity to UC

onyx cairn Dec 19, 2020, 10:16 AM

#

UC can't be purchased without money. So I wouldn't do that as you don't have any guaranty to get any. Be on the safe side and just ask your friends to help you getting popularity.

fleet lynx Dec 19, 2020, 10:17 AM

#

@storm willow thanks!

night cloak Dec 19, 2020, 10:17 AM

#

@onyx cairn I mean another person need popularity I have to send zrb_owoSip

onyx cairn Dec 19, 2020, 10:18 AM

#

Send for free.

#

You're not supposed to earn money by doing that.

night cloak Dec 19, 2020, 10:18 AM

#

whopatanahi 50k for free

onyx cairn Dec 19, 2020, 10:19 AM

#

onyx cairn Trading involving money is against terms of services, refer to <#735483472432594...

Refer to this message.

night cloak Dec 19, 2020, 10:21 AM

#

Ok
Nothing in bad at offline
How ever I need to know so asked
Thanks @Daniel | PUBGM ESPORTS#9701

young widget Dec 19, 2020, 10:24 AM

#

Hi pubg mobile

#

My account is banned for no reason

polar marshBOT Dec 19, 2020, 10:24 AM

#

@young widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dawn widget Dec 19, 2020, 10:33 AM

#

📎 Screenshot_2020-12-18-19-25-44-163_com.tencent.ig.jpg

onyx dagger Dec 19, 2020, 10:33 AM

#

Yes?

dawn widget Dec 19, 2020, 10:33 AM

#

My server was change to South America due to bug. Please change my server back to Asia

onyx dagger Dec 19, 2020, 10:34 AM

#

Kindly report the issue in #old.

dawn widget Dec 19, 2020, 10:34 AM

#

Already reported the bug and my server still South America

#

Nothing happen dude

onyx dagger Dec 19, 2020, 10:34 AM

#

You may change the servers after 60 Days.

dawn widget Dec 19, 2020, 10:34 AM

#

I wanna change before 60 days

#

How can i push my rank if my ping 369 ms

onyx dagger Dec 19, 2020, 10:35 AM

#

Sadly, that is the only way.

#

Sorry for the inconvenience happened.

dawn widget Dec 19, 2020, 10:35 AM

#

Better i don't play PUBG if i had to wait 2 months to change server

#

My brother he got server Middle East too

#

Due to bug same like me

#

Because we downloaded at the same day the bug happen

#

PUBG TEAM do nothing about my problem.Not only me who got server South America there's many people out there has a problem same like me too

onyx dagger Dec 19, 2020, 10:39 AM

#

As I said, kindly report the bug in #old. If you already did, thank you for the Report.

#

The Tencent staff members go through that Channel every day.

dawn widget Dec 19, 2020, 10:39 AM

#

I already did but my server still South America

onyx dagger Dec 19, 2020, 10:39 AM

#

You're reporting the bug that has happened.

celest shadow Dec 19, 2020, 10:40 AM

#

Can you please briefly explain what the bug was, @dawn widget?

dawn widget Dec 19, 2020, 10:42 AM

#

@Piston the bug change my server from Asia to South America..

📎 Screenshot_2020-12-18-19-25-44-163_com.tencent.ig.jpg 📎 Screenshot_2020-12-19-18-40-53-424_com.tencent.ig.jpg

#

👆 here's the proof

celest shadow Dec 19, 2020, 10:42 AM

#

What is the bug that you encountered, @dawn widget? How did it happened?

dawn widget Dec 19, 2020, 10:43 AM

#

It happened when i redownload PUBG back

#

Before i redownload PUBG my server was Asia

#

There's someone had the same problem too

📎 Screenshot_2020-12-19-18-42-56-595_com.discord.jpg

olive epoch Dec 19, 2020, 10:47 AM

#

dawn widget @Piston the bug change my server from Asia to South America..

lol, i got a bug which changed my server too

celest shadow Dec 19, 2020, 10:47 AM

#

That is unfortunately not enough information for us to try and reproduce the issue, @dawn widget.

In the mean time, please edit your message in #old and try to add as much detail as you can remember of how it happened. You will also need to include your numeric user identification.

olive epoch Dec 19, 2020, 10:49 AM

#

dawn widget Better i don't play PUBG if i had to wait 2 months to change server

^

olive epoch Dec 19, 2020, 10:49 AM

#

dawn widget PUBG TEAM do nothing about my problem.Not only me who got server South America t...

^

idle oasis Dec 19, 2020, 10:50 AM

#

@everyone please help me ... Yesterday at night I opened pubg and started a tdm with my friend then tdm started and showed the loading some sec later it's stopped the loading and it's showing connection error I am scared please help my account was banned?? Please help me 🥺🥺🥺

storm flumeBOT Dec 19, 2020, 10:50 AM

#

Please refer to subpoint 4.11 in #faq for further information, @idle oasis.

olive epoch Dec 19, 2020, 10:51 AM

#

olive epoch ^

PUBG Team, you can just refer to the above 2 messages and figure out how frustrating it is for players.

idle oasis Dec 19, 2020, 10:51 AM

#

Please help me

#

😭😭

pale axle Dec 19, 2020, 10:52 AM

#

hey my id got banned i dont know why please help

polar marshBOT Dec 19, 2020, 10:52 AM

#

@pale axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

idle oasis Dec 19, 2020, 10:52 AM

#

Why my game is stuck on loading

celest shadow Dec 19, 2020, 10:52 AM

#

May I know your country?

idle oasis Dec 19, 2020, 10:52 AM

#

@celest shadow why

#

@celest shadow ok iam using Asia server

celest shadow Dec 19, 2020, 10:53 AM

#

Please refer to FAQ 4.11 in #faq for more information.

idle oasis Dec 19, 2020, 10:53 AM

#

@celest shadow bro my country is India

#

@celest shadow what was that means

celest shadow Dec 19, 2020, 10:55 AM

#

idle oasis <@149350774554624000> bro my country is India

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

#

This will answer your inquiry better.

idle oasis Dec 19, 2020, 10:56 AM

#

@celest shadow no no bro my connection is good but in india pubg mobile is banned but I love pubg iam a die-hard fan of pubg 🥺but . Iam using jio sim if there any problem with the sim

#

@celest shadow bro my friend is playing pubg with me but he was not facing any problem but his sim is airtel

celest shadow Dec 19, 2020, 10:58 AM

#

I am unable to assist you any further in this regard. Please refer to my message above.

idle oasis Dec 19, 2020, 10:58 AM

#

@celest shadow and my account is not banned and not used any vpn or like that

tropic osprey Dec 19, 2020, 11:00 AM

#

Is tap tap a third party app

olive epoch Dec 19, 2020, 11:01 AM

#

@tropic osprey Is Tap Tap from China?

tropic osprey Dec 19, 2020, 11:01 AM

#

@olive epoch yes

olive epoch Dec 19, 2020, 11:01 AM

#

Then no.

#

or at least i doubt so.

onyx cairn Dec 19, 2020, 11:01 AM

#

It's a third party source, download from official sources, only.

tropic osprey Dec 19, 2020, 11:02 AM

#

can we use finger sleeves in Esports tournament @onyx cairn

onyx cairn Dec 19, 2020, 11:03 AM

#

If you are referring to the PMCO:

The full frequently asked questions (FAQ) about the upcoming PMCO 2021 Spring Split will be available from January 1st. Stay tuned until then.

idle oasis Dec 19, 2020, 11:04 AM

#

When pubg mobile india will Come

onyx cairn Dec 19, 2020, 11:04 AM

#

celest shadow As we provide community support only for the global English version of PUBG MOBI...

This is your answer.

idle oasis Dec 19, 2020, 11:04 AM

#

How long it's take to come pubg in india

#

@onyx cairn

onyx cairn Dec 19, 2020, 11:05 AM

#

did you even read?

forest zinc Dec 19, 2020, 11:05 AM

#

Can u help me ?

📎 image0.png

wooden frost Dec 19, 2020, 11:05 AM

#

How do I get out of the European Economic Area ?

onyx cairn Dec 19, 2020, 11:06 AM

#

Please avoid going off topic.

#

Stop it and move.

#

@wooden frost Accounts created in the EEA can't be changed, you may contact the customer service in-game for further information.

wooden frost Dec 19, 2020, 11:08 AM

#

Customer service inside the game is a response to what you benefit from

storm flumeBOT Dec 19, 2020, 11:08 AM

#

Please avoid going off-topic, @idle oasis. You may have unrelated conversations in #chat.

tropic osprey Dec 19, 2020, 11:09 AM

#

Hey my friend is from India.... he am playing pubg mobile using vpn and he did not get banned why??

onyx dagger Dec 19, 2020, 11:09 AM

#

He will, soon or later.

#

Also, VPN is not Recommended.

polar marshBOT Dec 19, 2020, 11:10 AM

#

@drifting trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wooden frost Dec 19, 2020, 11:10 AM

#

@onyx dagger I need help getting out of the European Economic Area

onyx dagger Dec 19, 2020, 11:11 AM

#

Sadly, it is not possible, @wooden frost.

#

Feel free to create a new account when you're outside of the EEA countries.

wooden frost Dec 19, 2020, 11:11 AM

#

My account is much old, I don't know how the European region was chosen

#

I am outside the European region and she did not choose it

idle oasis Dec 19, 2020, 11:12 AM

#

If there any any problem to connect dns ...... But when I connect to dns .. in my phone showing vpn in top right why

onyx dagger Dec 19, 2020, 11:12 AM

#

The account was created in one of the EEA regions.

#

You may refer to #faq 4.5's Solutions to know how to use DNS Properly, @idle oasis.

wooden frost Dec 19, 2020, 11:13 AM

#

I have never left the countries of the Middle East and have not opened the account in any other country @onyx dagger

idle oasis Dec 19, 2020, 11:13 AM

#

@onyx dagger what is that means faq

onyx dagger Dec 19, 2020, 11:14 AM

#

Click on -> #faq, and then look for subpoint 4.5, @idle oasis.

onyx cairn Dec 19, 2020, 11:17 AM

#

As you created your account you were asked about your region and you agreed that you are in the EEA, @wooden frost. So its laws and restrictions were bound to your account. There is no way to change that, unless you're creating a new account and answering the asked questions in the correct way.

idle oasis Dec 19, 2020, 11:18 AM

#

📎 Screenshot_20201219_164742.jpg

#

In that faq it's only saying download that but not saying the instructions

#

For android

#

Please help me 🥺

onyx dagger Dec 19, 2020, 11:19 AM

#

That's the way to use DNS properly, @idle oasis. GWsetmyxPeepoWeird

idle oasis Dec 19, 2020, 11:20 AM

#

@onyx dagger wat

onyx dagger Dec 19, 2020, 11:20 AM

#

Download it, and then you can use it.

#

It is a DNS Changer.

idle oasis Dec 19, 2020, 11:20 AM

#

@onyx dagger but my problem is not that

onyx dagger Dec 19, 2020, 11:20 AM

#

Then, @idle oasis?

idle oasis Dec 19, 2020, 11:21 AM

#

@onyx dagger my problem is when I use that dns and connect that dns.google it's showing on the on the top right corner ....vpn

#

Why

#

When we used vpn to play pubg I will get ban

onyx dagger Dec 19, 2020, 11:23 AM

#

idle oasis When we used vpn to play pubg I will get ban

VPN is not Recommended.

#

That's what, @idle oasis.
Download the app, and use the DNS Changer, without its VPN Feature.

left meadow Dec 19, 2020, 11:28 AM

#

Me having problem in changing my region but the message is not comming

onyx dagger Dec 19, 2020, 11:34 AM

#

Region or Server, @left meadow?

left meadow Dec 19, 2020, 11:35 AM

#

onyx dagger Region or Server, <@!606405003728650240>?

Region

onyx dagger Dec 19, 2020, 11:35 AM

#

You can change the region via the in-game settings, @left meadow.

left meadow Dec 19, 2020, 11:36 AM

#

onyx dagger You can change the region via the in-game settings, <@!606405003728650240>.

but when its verify phone number the verify message not come

left meadow Dec 19, 2020, 11:37 AM

#

onyx dagger You can change the region via the in-game settings, <@!606405003728650240>.

its says verify your local phone number but after entering phone number verfication code not come

onyx dagger Dec 19, 2020, 11:37 AM

#

Parameter error, @left meadow?

idle oasis Dec 19, 2020, 11:37 AM

#

See bro and please help me

onyx dagger Dec 19, 2020, 11:37 AM

#

?

left meadow Dec 19, 2020, 11:37 AM

#

onyx dagger Parameter error, <@!606405003728650240>?

how can me change it

idle oasis Dec 19, 2020, 11:38 AM

#

See bro when I connect that dns

📎 Video.Guru_20201219_170447650.mp4

grim patrol Dec 19, 2020, 11:38 AM

#

do you guys have all the pubg mobile maps or not?

onyx dagger Dec 19, 2020, 11:38 AM

#

idle oasis See bro when I connect that dns

@celest shadow This

onyx dagger Dec 19, 2020, 11:38 AM

#

left meadow how can me change it

You may try again after some time.

left meadow Dec 19, 2020, 11:39 AM

#

onyx dagger You may try again after some time.

me try many times 😫

onyx dagger Dec 19, 2020, 11:39 AM

#

Feel free to ask to other members in #pubg-mobile, @grim patrol.

idle oasis Dec 19, 2020, 11:39 AM

#

@onyx dagger bro

left meadow Dec 19, 2020, 11:39 AM

#

onyx dagger Feel free to ask to other members in <#481199545858916393>, <@!56280080390841959...

ok

onyx dagger Dec 19, 2020, 11:39 AM

#

Kindly be patient, as Piston will assist you with this, @idle oasis. :)

celest shadow Dec 19, 2020, 11:39 AM

#

I am pretty sure I have already answered you in this regard, @idle oasis.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

onyx dagger Dec 19, 2020, 11:40 AM

#

That wasn't for you, @left meadow.

onyx dagger Dec 19, 2020, 11:40 AM

#

left meadow me try many times 😫

Feel free to report the issue in #old.

left meadow Dec 19, 2020, 11:40 AM

#

onyx dagger That wasn't for you, <@!606405003728650240>.

ok thanks for you information

storm flumeBOT Dec 19, 2020, 11:40 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @empty zodiac. Remember to read through #faq before asking questions in the support channels.

empty zodiac Dec 19, 2020, 11:41 AM

#

My ping is too high

wooden rampart Dec 19, 2020, 11:41 AM

#

Please take into account my request, my account is disabled and I did not find a solution to access it after I came from Facebook my id:5479527765 name occount dęmôn

📎 Screenshot_2020-12-18-20-39-52-979_com.tencent.ig.jpg

onyx dagger Dec 19, 2020, 11:41 AM

#

127 ms. ACOSP_Sus

idle oasis Dec 19, 2020, 11:41 AM

#

Bro can I get bann when I play pubg in india with dns @onyx dagger

onyx dagger Dec 19, 2020, 11:41 AM

#

No, @idle oasis.

#

Banned, @wooden rampart?

idle oasis Dec 19, 2020, 11:42 AM

#

@onyx dagger ok thanks

empty zodiac Dec 19, 2020, 11:42 AM

#

onyx dagger 127 ms. <:ACOSP_Sus:743355709080731729>

Well ingame its like 986ms

onyx dagger Dec 19, 2020, 11:42 AM

#

Try using DNS, @empty zodiac.

#

You're very welcome, @idle oasis!

empty zodiac Dec 19, 2020, 11:42 AM

#

I already did but still not working.

onyx dagger Dec 19, 2020, 11:42 AM

#

Oh.

night cloak Dec 19, 2020, 11:44 AM

#

what did i do

📎 image0.png

onyx dagger Dec 19, 2020, 11:44 AM

#

Probably. Choose the server in which you get the best Ping.

empty zodiac Dec 19, 2020, 11:44 AM

#

onyx dagger Probably. Choose the server in which you get the best Ping.

I live right in Europe

onyx dagger Dec 19, 2020, 11:45 AM

#

Then try EU server, @empty zodiac.

empty zodiac Dec 19, 2020, 11:45 AM

#

I am in it already

left meadow Dec 19, 2020, 11:45 AM

#

Id: 5626912462
Device: Oppo A1k
Connection: Wifi
Country: Pakistan
Problem: Please Fix The Region Change Problem
We Are Not Receiving Any Verfication Code On Our Phone Number
My current region in game is Denmark Me Need to Change it to Pakistan Please Change it

onyx dagger Dec 19, 2020, 11:45 AM

#

In #old, @left meadow.

idle oasis Dec 19, 2020, 11:45 AM

#

@wooden rampart @onyx dagger bro my friend account also disableild he connect to Facebook than 2 day later his account gone and that account is disabled and he couldn't connect to that account he was very sad becuz he spend almost 5000rs to his account please help my friend if you can

left meadow Dec 19, 2020, 11:46 AM

#

sorry send by mistake

onyx dagger Dec 19, 2020, 11:46 AM

#

Kindly create a detailed report in #old, @empty zodiac. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

celest shadow Dec 19, 2020, 11:47 AM

#

night cloak what did i do

It is part of the special event, not sure how it is triggered.

empty zodiac Dec 19, 2020, 11:47 AM

#

I’m kicking my family from the house so I can get better Internet connection and a smoother Gameplay

idle oasis Dec 19, 2020, 11:47 AM

#

@MaoKai#1320 bro is there any
Chance to get his account@Piston#0789

onyx dagger Dec 19, 2020, 11:47 AM

#

Ugh. Okay?

#

His account, @idle oasis? NadekoWhat

idle oasis Dec 19, 2020, 11:48 AM

#

@onyx dagger yes my friend account

onyx dagger Dec 19, 2020, 11:48 AM

#

Is it banned at the moment, @idle oasis?

idle oasis Dec 19, 2020, 11:48 AM

#

@celest shadow no no no not pistons

#

@onyx dagger no his account was

#

Take some haker or something

onyx dagger Dec 19, 2020, 11:49 AM

#

Hacked.

#

I see.

idle oasis Dec 19, 2020, 11:49 AM

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@onyx dagger 🥺

onyx dagger Dec 19, 2020, 11:49 AM

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Tell him to contact Customer Service in-game.

trim depot Dec 19, 2020, 11:49 AM

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My account is blocked. Who can cancel the ban for $ 50

polar marshBOT Dec 19, 2020, 11:49 AM

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@trim depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Dec 19, 2020, 11:49 AM

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Only they can help him with Account related issues.

idle oasis Dec 19, 2020, 11:50 AM

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@onyx dagger but how can help the customer service

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I don't know English that much

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@idle oasis and my friend Also

celest shadow Dec 19, 2020, 11:50 AM

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Refer to the message sent by the bot above, @trim depot.

onyx dagger Dec 19, 2020, 11:51 AM

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The AI there will ask him questions which he should answer correctly, in order to verify that the Game account belongs to him, @idle oasis.

idle oasis Dec 19, 2020, 11:52 AM

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@onyx dagger ye but he have that much avidens to prove that .. that account was him or that Hacker

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But he knows the id Facebook password every thing

onyx dagger Dec 19, 2020, 11:53 AM

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There must be evidence in order to verify something. Shrug

idle oasis Dec 19, 2020, 11:53 AM

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@onyx dagger mm

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Ok I will talk that subject later I have to go bye we can discuss in tonight 👍

onyx dagger Dec 19, 2020, 11:54 AM

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Uh. Okay.

final cloak Dec 19, 2020, 11:57 AM

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So if I switch to first person then third person using the change person switch then my gun, my character and scope becomes invisible.

storm flumeBOT Dec 19, 2020, 11:59 AM

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Hello, @final cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

storm flumeBOT Dec 19, 2020, 12:31 PM

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Please contact the customer service via the in-game settings for further assistance, @reef stirrup.

green cloud Dec 19, 2020, 12:36 PM

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Why you keep updating the game and loosing fans...
First the KD system which turned to KM system

Then the servers, I mean, we understand the fact that if we want to play on a specific server, but WHY when a friend from different server invites us, the game is on that server, but the result counts in our server,

Do you see the STUPID system here, or not?!

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Please remove this fixed system, its the worst thing

Or at least if someone has a different server and invites us, count the game in their server,
The difference of ms between erupe and north america server is over 100-150

heavy vortex Dec 19, 2020, 12:38 PM

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The results being counted in your own server is intended..

trim rose Dec 19, 2020, 12:38 PM

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Can i still join a rp team now?

green cloud Dec 19, 2020, 12:38 PM

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Its stupid

heavy vortex Dec 19, 2020, 12:38 PM

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Nope. @trim rose

trim rose Dec 19, 2020, 12:38 PM

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Ok thx

clear spindle Dec 19, 2020, 12:39 PM

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Well your Discord custom status clearly says why you got hacked, @reef stirrup avoid doing it and change that within 5 minutes or will be a suspension from the server.

green cloud Dec 19, 2020, 12:39 PM

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People can easily kd up in a random server, and the results are in erupe.
Its not smart, its all gonna be fake stats

clear spindle Dec 19, 2020, 12:40 PM

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Feedbacks in #old.

smoky rivet Dec 19, 2020, 12:43 PM

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Hello, anyone know about this problem, my rank for the server is 0.00% but my points is 4490

storm flumeBOT Dec 19, 2020, 12:43 PM

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Please contact the customer service via the in-game settings for further assistance, @smoky rivet.

night cloak Dec 19, 2020, 12:50 PM

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what to do plz help

📎 sssssss.png

errant minnow Dec 19, 2020, 12:52 PM

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Hello there people.. is this right place to ask for solution about events not showing problem?

storm flumeBOT Dec 19, 2020, 12:53 PM

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We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

errant minnow Dec 19, 2020, 12:58 PM

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How about my inquery Mr bot @storm flume

night cloak Dec 19, 2020, 1:01 PM

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My server was changed by mistake how to change back to Asia?

stark trout Dec 19, 2020, 1:01 PM

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If there’s written "Performing a security inspection" on my loading screen, does that that mean that I got reported ._.

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Ok, I already thought...🥵

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😂

sick shale Dec 19, 2020, 1:08 PM

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errant minnow Hello there people.. is this right place to ask for solution about events not sh...

Some events in the game are region-specific

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@quick void #tournaments

strange spruce Dec 19, 2020, 1:16 PM

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Is it ok if i use vpn for better ping . just asking

storm flumeBOT Dec 19, 2020, 1:16 PM

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Please refer to subpoint 3.19 in #faq for further information, @strange spruce.

errant minnow Dec 19, 2020, 1:22 PM

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sick shale Some events in the game are region-specific

Yes bro i am aware of that but im talking about events that render to my fellow mate from the same city! And still not showing for me

storm flumeBOT Dec 19, 2020, 1:27 PM

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Please contact the customer service via the in-game settings for further assistance, @errant minnow.

errant minnow Dec 19, 2020, 1:36 PM

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storm flume Please contact the customer service via the in-game settings for further assista...

I do actually in a daily basis hoping for a change but it keeps giving me options to select from and then hangs up the conversation on me with for further inquiries try the in game support! (Wich i am using in the 1st place)!

onyx dagger Dec 19, 2020, 1:41 PM

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The event might not be available for you, @errant minnow.

near mural Dec 19, 2020, 1:43 PM

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Hello, can you tell me how to contact the administration because I lost my $ 2000 for no reason, I will definitely file a lawsuit

gaunt solar Dec 19, 2020, 1:44 PM

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wdym u lost 2000 dollars?

onyx dagger Dec 19, 2020, 1:44 PM

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Did your account get Banned, @near mural?

near mural Dec 19, 2020, 1:45 PM

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i have 130k YouTube channel i can send there all evedince

onyx dagger Dec 19, 2020, 1:45 PM

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Yes or No? PB_peepo_think

gaunt solar Dec 19, 2020, 1:45 PM

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bro enough threats just say whats the problem

near mural Dec 19, 2020, 1:45 PM

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In georgia i have huge community. Yes

onyx dagger Dec 19, 2020, 1:45 PM

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Let's not go Off-Topic.

gaunt solar Dec 19, 2020, 1:45 PM

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omg... 🤦‍♂️

onyx dagger Dec 19, 2020, 1:46 PM

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Is your Account banned at the moment, @near mural?

near mural Dec 19, 2020, 1:46 PM

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Yes

stoic gust Dec 19, 2020, 1:46 PM

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Look at my desync .. my ping is fine my net is too good but pubg sucks. I feel like get a anti banned cheato. This sucks when you play competative

📎 video0.mov

polar marshBOT Dec 19, 2020, 1:46 PM

#

@near mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stoic gust Dec 19, 2020, 1:47 PM

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I am banned

polar marshBOT Dec 19, 2020, 1:47 PM

#

@stoic gust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow hedge Dec 19, 2020, 2:07 PM

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@onyx dagger

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where is cheater report link cuz I cant find it ;-;

night cloak Dec 19, 2020, 2:08 PM

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Check Dm i have sent it @hollow hedge