questions

[viscid nest]

Oh k

[night cloak]

does he have acess to his account now

[viscid nest]

I will check

[celest shadow]

Noted.

[night cloak]

if he have ask him to contact ingame customer service to unlink his hacked account

[viscid nest]

@night cloak ???

[night cloak]

@viscid nest

[onyx dagger]

Kindly refer to #faq 2.12 @astral nexus

[stark plank]

Can't you reduce the duration of the special chest in the game? And can't you increase the bp limit of receiving more than 25 silver particles?

[open fable]

Bro I changed my server by mistake I have to change it can someone help me

[night cloak]

you can change after 60 days

no other ways

[open fable]

But I want to change it now

[night cloak]

answered

[fair gull]

Automatically controls change when I'm in game... And this is not my controls settings

[onyx dagger]

Try changing the layout in-game. @fair gull

[night cloak]

using chinese version tencent emulator will i get banned

[fair gull]

@onyx dagger i have change layout but this is not my control

I dont know how it change

[stark plank]

Thanks. I wrote.

[onyx dagger]

Yes. @night cloak
And kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support.

And kindly move to #emulator-support for further questions.

Try again, while you're in a Match. @fair gull

[night cloak]

I want 1 Week banned my acc how ı can pls help me

[astral nexus]

Please help decipher the band. Ten years, my account has been hacked. It has been activated and has been blocked. Banned Please help me. I want to go back to friends.

[polar marsh]

@astral nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night gull]

@open fable hye

[open fable]

Yes bro

[night gull]

Inbox me

@open fable inbox me

[onyx dagger]

Please refrain from going Off-Topic. @night gull @open fable
You may move to #chat for conversations.

[night gull]

@onyx dagger I want a help

[onyx dagger]

State your issue. @night gull

[night gull]

@onyx dagger my pubg ping is high by wifi but on data is good

[onyx dagger]

May I know where do you live? @night gull

I mean the Country.

[night gull]

@onyx dagger india

[onyx dagger]

The game is Banned there.

[night gull]

@onyx dagger but kr version is not banned

[onyx dagger]

We provide support only for the Global English version of PUBG MOBILE here. @night gull

[night gull]

Ok

[onyx dagger]

Alright then.

[night gull]

@onyx dagger but my pubg global is run on data

[onyx dagger]

??

[night gull]

@onyx dagger soo why not on wifi

[onyx dagger]

You can try using DNS.

[night cloak]

but dont change region

[onyx dagger]

Also, the servers are shut down, so there might be higher pings.

[night gull]

@onyx dagger but my pin is good on sim data but for wifi is high

[onyx dagger]

This is for you. @night gull

[night gull]

@onyx dagger what is dns

[onyx dagger]

Also, the servers are shut down, so there might be higher pings.

And again, the game is banned there, so we are not able to assist you anymore about this. @night gull

[night gull]

@onyx dagger but it's working properly on sim data

[onyx dagger]

That's your wish on the end. You may refer to the Pinned messages of this channel. @night gull

[night cloak]

there is a difference in versions so there might be difference

in ping

[night gull]

@night cloak but in all versions ping is good on data and bad on wifi

[night cloak]

you have been answered

[onyx dagger]

And again, the game is banned there, so we are not able to assist you anymore about this.

[night gull]

@onyx dagger yaa ok

[onyx dagger]

Alright then. @night gull

[night gull]

@onyx dagger soo tell me unbanned date

[onyx dagger]

You may refer to the Pinned messages of this channel.

[south mauve]

I need help, I want to ask about the recharge problem. My account has been recharged at least 200,000 RMB, and I cannot view and log in to my account after recharging recently. Where can I go for help? Shenzhen Tencent said it does not manage this game? Where is the office address in Singapore?

[ionic iris]

When i post my problem in feedback section and i give my id, how long does it take to get an answer? And how will they contact me ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @south mauve.

[ionic iris]

Then how i know if my problem got fixed ?

[clear spindle]

As I said previously, they'll contact you.

[ionic iris]

Yes, i just wanted to know how, then he said no one will reply

[clear spindle]

He ain't a staff.

[ionic iris]

Oh, then can you tell me how will they contact me, please (sorry for asking too much)

[clear spindle]

Answered you in DMs.

[strange acorn]

How can I talk to someone from a company who has stolen my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @strange acorn.

[south mauve]

I want to contact the commissioner because the amount of recharge on my account is relatively large. My English is not very good, I use Chinese through Google Translate.

[clear spindle]

Please contact the in-game customer service regarding that, @south mauve.

[south mauve]

There is always only AI reply in the game, no real customer service.

[strange acorn]

Customer service does not help. I want to contact someone from PUBG, please

[south mauve]

Where is the office address in Singapore?

[clear spindle]

You just need to answer the AI which will lead to a human after collecting the details, @south mauve.

We Discord staffs cannot help you with account related issues, @strange acorn contact in-game customer service.

[strange acorn]

I am doing that, but my answer is that only responds to me

Please, I want help

[clear spindle]

Contact via in-game, they won't be able to assist you via such.

What exactly is the issue, And do you have access to the account @strange acorn ??

[unkempt stratus]

I didn't get frost festival event and also the new lobby

[strange acorn]

He hacked my Facebook account and then blocked my account for 7 days

[polar marsh]

@strange acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Wait for a while, @unkempt stratus also try doing a routine repair and re-login.

[halcyon schooner]

In One Of My Game Me And My Squad Found That Is Against The Competitive Behaviour Please Punish Them So They Don't Do This Type Of Stuff Again.
Map Miramar
Server Middle East

[dull basin]

Why is my second account's server set to asia even though my main is in Europe?

[halcyon schooner]

These Guys Were Teaming And They Squad Wipe Our Squad And Then They Killed Them And Nade Them Self

[dull basin]

I'm the only one using that account

[clear spindle]

Please report them via in-game, @halcyon schooner.

You can change the server for one time, @dull basin.

[dull basin]

It's telling me you have to wait 60 days

I never changed it though

[halcyon schooner]

This Guy Is Literally Hacking He Squad Wipe Our Whole Squad With Mini 14 There Is Hacker In Every Game Please Ban Hacker There's Hacker In Every Game.

[storm flume]

Hello, @halcyon schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

Report it in #old, @dull basin.

[dull basin]

Aight

thanks

[pallid tendon]

My ping gets higher than usual on asia server sometimes and its really hard to save myself against pros

[chrome swallow]

Y’all support over here need to get to pubg about a unlink feature for this 😢y’all support is the worst and the customer service crAp

[onyx dagger]

Region/Country?? @pallid tendon

[pallid tendon]

Umm server?

[onyx dagger]

Feel free to share your Feedbacks/Thoughts in #old. @chrome swallow

@pallid tendon Your country.

[chrome swallow]

I been doing that

[onyx dagger]

Alright then. @chrome swallow

[pallid tendon]

ohhhhh wait 🤣😂🤣 im so sry,im rly sorry my net disconnect on limit

[onyx dagger]

[pallid tendon]

Rly sorry

Im sorry 4 the truble

[onyx dagger]

No Worries @pallid tendon! 😹

[pallid tendon]

Thnx

[onyx dagger]

You're welcome :)

[south mauve]

Appeal address？

[onyx dagger]

Kindly state your issue more briefly. @south mauve

[south mauve]

My account has a lot of recharge, about $30,000. I use the iPhone to play games and there is no cheating. But my account shows ban 3650. I can’t check it after I recently recharged. I have been to Shenzhen Tencent, but I will not handle PUBGmobile affairs after September. But in July, my friend encountered the same problem and went to Shenzhen Tencent to solve it. So can check the real ban reason of my account. Unblock it?

[polar marsh]

@south mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland vector]

Respected gentlemen who are in charge of making the distinguished game and its content, I have a request and a complaint at the same time.
I pray that you meet your acceptance, because I have been abig fan of the game since the time it was launched.
And it has lived through all the events and participated in it and spent a lot of money to excel in it and became very attached to it on a daily and permanent basis
I had a problem since I wanted to replace the email for the third link to my account. and I contacted your support team on the discord, and no one helped me. Unfortunately, I was surprised by someone who contacted me and told me that he faced the same problem and that the support team solved the problem for him
And he can help me to solve the problem as it was done with him and request data for the account and he informed me that he contacted the support team and that within 10 or 30 days the problem will be solved.
But I was surprised that I was not able to open the account and that the account was blocked after several days
I beg you, please, can you help me to recover my account, as I am in very bad psychological conditions, which affects me negatively a lot, as I try and repeat every 10 minutes to open the account to no avail, and I do not understand or believe this
ID# 5448999304
email- facebook :[e-mail]
Twitter - 1st_MaNpubg
I am ready to provide all the data required to prove my ownership of the account, as well as the last receipts for the purchase of the UC
I thank you in advance for your time to read, and I repeat my thanks for my confidence in being able to help me and restore my account, and I trust your interest in your old players who are keen on developing and supporting the game
I hope your reply as soon as possible. Greetings

[polar marsh]

@inland vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hey. It's been 4 months that I'm subscribing in prime plus. But this month I was waiting for it to be finished to buy it again. But when I went to the game I saw it's been purchased and I was scared because no money was deducted from my bank account and I don't know anybody who bought it for me by accessing to my account. So I was wondering maybe it was game's bug and it updated it automatically without payment. How can I check how this thing happened?

[fluid pike]

ليه كده انا عملت ايه عشان يحصل معي كده

[onyx dagger]

Kindly refer to #faq 2.12 @fluid pike

[fluid pike]

انا اخذت باند ليه

[storm flume]

Please do not use languages other than English, @fluid pike. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

It maybe just renewed the subscription. @night cloak

English please. @somber wing
And kindly state your issue.

[night cloak]

But it's weird right? @onyx dagger

[somber wing]

okay sorry 🙂 ❤️

[onyx dagger]

It isnt, actually. @night cloak

No worries @somber wing!

[night cloak]

But I haven't paid and nobody paid either for this month!!

[onyx dagger]

That's weird. @night cloak

[fluid pike]

محتاج احد من الدعم الفني عشان افك لي الباندا

[storm flume]

Please do not use languages other than English, @fluid pike. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@fluid pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Contact in-game customer service and Google, @night cloak.

[night cloak]

@polar marsh Can you answer my question please how I can see who paid for my prime plus subscription this time?

[night cloak]

I tried but it just let you to write 200 chars

I couldn't explained it well

[clear spindle]

https://support.google.com try to reduce the chars.

[night cloak]

How google can help me!

[clear spindle]

Oh wait, are you on iOS or Android??

[wraith shell]

Got banned for no reason

[polar marsh]

@wraith shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I'm android and I should mention again nobody paid for it around me so it's like a free of charge

[compact kernel]

banned item exchange

[onyx dagger]

What do you mean? @compact kernel

[polar marsh]

@compact kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone nest]

Server changed automatically

I was ranking up in middle east and was ace 4 star till date as you can check in my results then a friend invited me to his team and we played a match in europe, i got this screen of gold instead of ace after a WWCD, it was weird as I've played with him yesterday and i got plus in ace not gold. I thought nevermind let's just rank push with randoms and when i returned to lobby i saw that my server had been changed to Europe AUTOMATICALLY my europe ping isn't that great which is why i choose middle east at the first place. Now i can't even change back to ME it says to wait 60 days
Why PUBG why? I was so close to getting conqueror and now you did me like that! I want my server back to Middle East ASAP!! FIX YOUR BUGS!!
Username: MNpkشبح
My ID: 5852380124
Device: Realme 6
Wifi
Region: Pakistan

[storm flume]

Please do not use languages other than English, @undone nest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

You may report the issue in #old. @undone nest

[undone nest]

Already did:(

[night cloak]

How I report cheater I have video

[undone nest]

It's like they don't listen even posted on reddit

[ivory steppe]

Why im banned?

[polar marsh]

@ivory steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[muted patrol]

Wtf man i always lose

[onyx dagger]

You may refer to #faq 4.10 @muted patrol

[vague sierra]

ALSO POSTED IN FEEDBACK-BUGS CHANNEL.

Hello guys.
First of all i hope you’re all doing well in these Corona times.

Regarding my concern, i currently play on iPhone XS Max. Been playing on this device for 2 years now. As you can see, on my device (also with other notched non-button iPhones too), i have the problem of the lifebar being right in the position of iOS Home tab. It really bugs me while playing and i’m sure it may bug other persons too. This issue hasn’t been fixed in none of the updates since 2 years that i got the phone. And i have seen on my friends’ phones also (iPhone X, iPhone 11 Pro Max and iPhone 12 Pro Max), the issue is for them also.

According to the PUBG Dev Team’s time, i hope they see into this.

Thank you for your time and all the best!

[clear spindle]

@vague sierra answered in #old.

@night cloak that must be a grace period of 7 days.

[hoary ibex]

Hello I lost my account  after update 0.18.0 please recover my account is GIGSWINGS ID5257267184 7 moth i can't recover please help.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary ibex.

[hoary ibex]

@storm flume the can't help

@vagrant tulip what do I don't now never can help me😭

Yes

@vagrant tulip yes

@vagrant tulip and more

I create new account and what do?

[night cloak]

Bro help me

[clear spindle]

Contact the in game customer service, they'll help you, @hoary ibex.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[hoary ibex]

@vagrant tulip but I need my. Lost account

[night cloak]

I met a cheater and made his video

[clear spindle]

@night cloak you have been answered about that, check the mention with @storm flume.

[night cloak]

Can u plzz see that video to clear my doubt

[clear spindle]

Just report it, if they're cheating they'll get suspension.

[hoary ibex]

@vagrant tulip how contact with pugb mobile

[vague sierra]

@celest shadow Other than Guided Access, isn’t there another solution planned by the Dev Team?

[hoary ibex]

@clear spindle no they can't help me

[clear spindle]

Only they could help you with account related issues.

[celest shadow]

Guided Access is the only way. This is not an issue with the game, and it is fairly simple to enable Guided Access.

[hoary ibex]

@clear spindle bro I now but 7 moth writing and the talk me recover Facebook and I deleted my Facebook account

[clear spindle]

Follow these as mentioned you way earlier.

[thin shadow]

my friends are playing in tencent 7.1 they are not getting banned can we use it?

[clear spindle]

Sooner or later they'll get a ban. Only GameLoop is recommended.

[candid hedge]

Hello big support, my Emily has been hacked by someone and this person changed my name in the game and deleted the friends and linked the e-mail and even the gmail, and I ask you to remove this link Name: MoGahed24 And id: 5247954534 and thank you for your valuable time

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @candid hedge.

[hoary ibex]

@vagrant forum I now bat they are writing me you must recover Facebook account

[clear spindle]

As you have deleted your Facebook account contact the customer service of Facebook at first.

[candid hedge]

@storm flume Please remove the gmail linked to the account

[hoary ibex]

@clear spindle how contact?

[clear spindle]

https://www.facebook.com/help

Contact in game customer service, @candid hedge, @storm flume or us won't be able to assist you any further.

[hearty zenith]

What is the reason of this? I can still enter the game but my ranks dropped

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hearty zenith.

[weary depot]

Why didn't I have a Change country button? ٫ hope to fix the problem
Name: ۞ＦＲＯＳＴ۞
ID: 512174922
Device: ipad 6th
Wifi
Country: iraq

[clear spindle]

You won't be having that option due to EEA rules, @weary depot as you have created the account by selecting Europe.

[weary depot]

@clear spindle It means that this problem has no solution?

[clear spindle]

It is not a problem, It's a government rule.

[frail depot]

Hi, i was playing yesterday and suddenly this message showed up, noting that im playing since season 4 and i have never uninstall my game and i dowloaded it from app store. Now my rank will go back to bronze without any reason. It has to be a mistake please check it out!!!

Name: JOKERツCARL
Id: 5274518221

[clear spindle]

@frail depot, Reinstall the game from App store and refer this: #questions message

[weary depot]

@clear spindle why idont have bounse challenge button and event my country

[clear spindle]

Only a few country have that for now, will be releasing to the rest of the country soon. Keep an eye on in game event section.

[frail depot]

@clear spindle I reinstalled it but still not login and bronze

[clear spindle]

unlocks on 12-17-2020

[weary depot]

@clear spindle It means it's coming back to me bonus challenge?

[tardy crescent]

As far I know. Players get unlimited room cards for 7 days in RP-91. It means he/she can create rooms as many as he/wants?

[frail depot]

@clear spindle yes i know but why would my rank go back to bronze since i have the legal version from app store this is not fair .. there has to be a mistake

[clear spindle]

Yes.

[clear spindle]

Unlimited rooms can be created using that for 7 days.

[clear spindle]

It's always have been. A ban will lead to a Tier Reset.

[tardy crescent]

Aah... If he wants to create 1000+ rooms in a day he can ?

[clear spindle]

He can, if he have that much time left on a day.

[tardy crescent]

Aah.. yeah. Thanks ☺️

[frail depot]

@clear spindle i know that but u should do smthng abt it .. i dnt wanna go back to bronze cuz I didn’t do anything wrong and I’ve been playing with that version for too long like any other normal player, im sure u can do smthng abt it plz

[gaunt fjord]

Why i don't have the canon when i checked events and went everywhere
I mean why i can't give canon popularity

[clear spindle]

I have answered you. Refer this: #questions message

[clear spindle]

Those might be regional events.

[west edge]

How to change my sever please tell me

[clear spindle]

There's a limit for gifting.

[storm flume]

Please refer to this channel's pinned messages for further information, @west edge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[haughty fern]

Would like to report a cheater

[storm flume]

Hello, @haughty fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

There's always a limit for everything.

[gaunt fjord]

My friend live in Mauritius and i live in Mauritius too!

[clear spindle]

There used to be an event for that, you might have missed it.

[gaunt fjord]

Ok but my friend has sent someone like 6 hours ago one canon

[clear spindle]

Check the event section and also the region in game or He might have saved that.

[formal prism]

My account in PUBG is hacked because of Twitter, and I want to delete the Twitter link from PUBG

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @formal prism.

[formal prism]

@storm flume I have been told them about my issue but nobody help me

[sterile vigil]

I need to change my sever please

[storm flume]

Please refer to this channel's pinned messages for further information, @sterile vigil:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

Only in game customer service could help you with account related issues.

[coral spoke]

Не приходит код на почту

[storm flume]

Please do not use languages other than English, @coral spoke. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral spoke]

The code for changing the password does not come, the account is linked in the mail

[clear spindle]

The feature is in beta, so you may face some issues. Try after a few hours.

[coral spoke]

Account 5174255173 I can't log in for 15 hours

[raw flint]

i can't change my country it shows this chinese words and doesn't change

[clear spindle]

@coral spoke use the social media accounts for login.

@raw flint Try after a few hours.

[coral spoke]

Binding only to mail.

[night cloak]

What is vanguard one ?

[raw flint]

@clear spindle this problem is from yesterday

[clear spindle]

Then try logging in after a few hours or a day. That feature is in beta which is why you're facing the issue.

[night cloak]

Sorry wrong channel

[clear spindle]

A title given to a certain beta testers and community moderators, @night cloak.

[clear spindle]

Wait for a day then.

[iron light]

Hi

[clear spindle]

A title given to a certain beta testers...

[iron light]

@heavy vortex I got banned without doing anything I swear I did nothing and then I got banned see my account I didn’t do anything this is the id

[polar marsh]

@iron light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic mauve]

He doesn’t blocked me and I cannot send to hem a popularity

[onyx dagger]

Try unfriending him and then add him back. @ionic mauve

[ionic mauve]

@onyx dagger I was do but unfilled again

We was do that more one time

[onyx dagger]

Try blocking him again and unblock and check that after a day or two @ionic mauve.

[thick cliff]

@polar marsh Hello, he has been answering me for a month, I am writing to support the game, I am not responding to mail. What do i do?

[ionic mauve]

@onyx dagger ok I will try it

[clear spindle]

@thick cliff what exactly is your issue??

[onyx dagger]

Alright @ionic mauve

[thick cliff]

I was banned for nothing

[polar marsh]

@thick cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Do you use any GFX tools? @distant marten

[distant marten]

Why im getting this error i have global version downloaded from pubg Insta link

[real cargo]

Can anyone tell me how I change my server

[distant marten]

@onyx dagger no VPN no third party plugins

[real cargo]

I changed it by mistake

[onyx dagger]

Any ad blockers? @distant marten

You may change it after 60 Days. @real cargo

[distant marten]

@onyx dagger nop nothing in bg

[real cargo]

no I want to change it now I am in a server I shouldn't be in @onyx dagger

I was unaware of the update that's why

[onyx dagger]

Did the server get changed due to a Bug? @real cargo

[real cargo]

no it was changed by me by accident

[onyx dagger]

Oh. You may change it after 60 Days. Sadly, that is the only way. :(

[distant marten]

@onyx dagger any solution for me ?

[onyx dagger]

Will get back to you. @distant marten

[distant marten]

Ok sir thank you

[meager scarab]

Download pubgm from play/app store or pubgmobile's official sites 🗿

[real cargo]

Plz I need a way to go back j can't wait that long

[distant marten]

@meager scarab did same

[clear spindle]

Unfortunately you have to wait, @real cargo.

[night cloak]

Will i get a ban if i use any DNS changer?

[real cargo]

😫

[clear spindle]

No.

@distant marten Got that after the ban period ??

[distant marten]

Downloaded from insta link on pubg official account still getting this error

[night cloak]

Are you sure? @clear spindle

[distant marten]

@clear spindle ya 2 times

[clear spindle]

Yes, @night cloak.

Factory reset your device, @distant marten.

[night cloak]

If a get a ban then? @clear spindle

[clear spindle]

You'll get a ban only if you use some applications to change your server.

[night cloak]

Ok. Thanks for helping me @clear spindle

[clear spindle]

You're welcome.

[distant marten]

@clear spindle anything else i can do ? Like reinstall again or clear cache

[night cloak]

How to claim file if the account gets ban?

[clear spindle]

Factory reset your device and then install from Play store/App store.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

If i use vpn will i get a ban?

[distant marten]

Thank you for the support appreciate it @clear spindle

[clear spindle]

VPN is not recommended.

[dawn pecan]

@clear spindle if dns is safe ?

[night cloak]

Ok so i will use DNS changer

[clear spindle]

Yes.

[dawn pecan]

If vpn is safe?

[clear spindle]

VPN is not recommended.

[dawn pecan]

@clear spindle your real name?

[clear spindle]

Rock. #chat plox

[cunning cedar]

Hi

I have band for 10y

[polar marsh]

@cunning cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[amber cedar]

If i download pubg apk from official site. But when i open game it ask that connect to wifi to download file.

Cant i download that file from my data.

@vagrant forum

[vagrant forum]

It should download on mobile data as well.

[terse ermine]

Hello PUBG Mobile Team ,
My PUBG Account was Banned For 10 years but I have not broke any pubg guidelines and rules . I tried so much on in-game mail to unban it but I can't . I spend most time and done HardWork on this account so its very valuable to me . So please unban it soon ❤️
My Game ID: 5401833498
Nick Name : SŁAYERĦOP

[polar marsh]

@terse ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[old hare]

pubg mobile please you can help me i am not doing any hack and not using vpn and not using vfx tool i am spend 10000 uc in this account i do so much hard work in this account please i dont brake and gidelines . and i repoted 5 hackers also i am a fear player . please try to un band my account
my id=
my carrect name=deathpetrol5

[polar marsh]

@old hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep dagger]

I forgot the account creation date and want to know

[clear spindle]

Do you have access to the account ??

[steep dagger]

Yes

[clear spindle]

Go to Missions > Achievements > and under Social check the achievement called "Linked" it have the date or you can check the linked social media settings.

[steep dagger]

I spoke with technical support from within the game and he declined the same history of achievements

[night cloak]

How to fix restrict area problem?

[clear spindle]

@night cloak you're from??

[night cloak]

India

India

[steep dagger]

I spoke with technical support from within the game and he declined the same history of achievements

[clear spindle]

The game is banned in that region, @night cloak and there's no fix.

[night cloak]

If i use dns changer to play what will happen?

[clear spindle]

Have you tried the date from the social media, @steep dagger ??

[clear spindle]

Nothing you'll have the same thing.

[night cloak]

Will i get a ban?

Will i get a ban ?

[quartz island]

Can i Play Middle East region pmco with a player from each country?

[clear spindle]

I cannot help you with that issues, @night cloak.

[steep dagger]

@clear spindle When I set up my account it was a guest and after a while I linked it

[clear spindle]

@onyx cairn ^^

Just provide the date when you linked.

[onyx cairn]

Regarding PMCO 2021 Spring Split: as mentioned yesterday, please wait for the frequently asked questions to be released in January. They will clear all doubts.

[crystal tusk]

hi

i have changed my country to singaphore by accident and i wanna get it back to jordan

[steep dagger]

@clear spindle When I set up my account it was a guest and after a while I linked it

[clear spindle]

@steep dagger Just provide the date when you linked.

Which can be found from the social media account settings.

[clear spindle]

You can change it after the cooldown.

[crystal tusk]

no

i wanna change it today

[clear spindle]

You cannot.

[crystal tusk]

why

i change it accidentally

[clear spindle]

There are no accident.

[crystal tusk]

how u know that there is no accident

[clear spindle]

Because they ask for a confirmation when changing.

[crystal tusk]

i guess the game point u as a moderator by accident 😉

[crystal tusk]

it was my friend whi change it

[clear spindle]

You're not supposed to give your account to your friend as it violates the ToS.

[clear spindle]

I don't think so as mentioned There are no accident.

[crystal tusk]

none of your business

[clear spindle]

I cannot help you further anymore.

[steep dagger]

How do I write the creation date when I talk to technical support ???

[clear spindle]

You can find it from the social media account settings. I have answered that multiple times. Please refrain from asking again and again.

[knotty canyon]

hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @knotty canyon. Remember to read through #faq before asking questions in the support channels.

[obsidian bison]

You don’t ban hackers

[knotty canyon]

I have a PUBG Mobile account, and today I have been banned and re-evaluated to Bronze ... The reason is that I downloaded it from other than the official "App Store" website. Please review carefully.

[storm flume]

Hello, @obsidian bison!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

Refer this message: #questions message

[knotty canyon]

I have a PUBG Mobile account, and today I have been banned and re-evaluated to Bronze ... The reason is that I downloaded it from other than the official "App Store" website. Please review carefully.

[polar marsh]

@knotty canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

What's the device you have ??

You're not having that option as your device is a low end one.

The chipset won't support that.

[night cloak]

Which DNS changer should I use?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

[dapper stone]

Hi, I need help urgent

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dapper stone @night cloak. Remember to read through #faq before asking questions in the support channels.

[molten marten]

My pubg if got banned for 10 years Please help me to unban my account

[polar marsh]

@molten marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper stone]

My ID got banned 51020042737

[polar marsh]

@dapper stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad relic]

Hello,
I'm Georgian content creator and PUBG mobile streamer and donator... i
got banned for 10 years and i still dont know the reason, i have a lot of
videos and streams so please help me solve this problem First time you
froze my account for 2 months and on third day you took it of now please
tell me whats wrong .... I've spent around 3-4K American Dollars in this game . I Need answers/reasons for what did i get banned. I've got Youtube Channel, and i was streaming almost everyday.(all streams are saved on youtube) My ingame name : pgCOMA My ID: 5166126844.
Please fix this broblem, or at least give us some answer. We've got all the proofs you'll need.

[polar marsh]

@glad relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady grove]

Will i get ban if i play my global accpunt without vpn

[onyx dagger]

I dont think you will be. No way. @steady grove

[magic portal]

Can i get a ban appeal from here I just got ban e din my new account

[polar marsh]

@magic portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Unless you use the GFX tools or any Cheats.

[steady grove]

As it is banned in India that's why I am asking

[onyx dagger]

You may refer to the Pinned message in this channel. @steady grove

[steady grove]

What if someone gets a ban without cheating

[stone moss]

I got it@steady grove but they dont respond me

I got for 10 year

[unreal wolf]

Hi
Looks like ghilie suits are very hard to find
I played 30 solos matches, looted 2 air drops every game, and only got 3 from all these games
Why they're so rare?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @steady grove.

[clear spindle]

Those are found in random drops, @unreal wolf feel free to discuss about that in #pubg-mobile.

[steady grove]

Why i was not able to send message

[clear spindle]

Now you can.

[unreal wolf]

Is there only one every classic game ?

[steady grove]

I have rejoined server

[clear spindle]

More than one.

[steady grove]

That's why i am able to message again

[clear spindle]

It's because you ha e asked about in-game Account suspension, @steady grove refer #faq 2.12

[steady grove]

I just have some query that's why i asked otherwise my account is safe

[clear spindle]

You can always go through #faq at first.

[steady grove]

You are available 24/7

I am not able to play smooth on low graphics on a 4gb ram phone why?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @steady grove.

[glossy drum]

Is BP/ EXP earning what you spend on thing to buy?

[cinder timber]

so i bought a skin for the 2686 shotgun about a month ago. i bough it permanently but i dint have it anymore. it logged me out of my gamecenter a few days after buying the skin, when i logged back in, the skin was gone. help

[tough cipher]

Dear PUBG Customer Care,

I’m playing PUBG, Currently I have Putten KRJP Mistakenly, So I need to Change it to Europe Server Because I play this game From Tirana, Albania. So It’s hard to Play in KRJP with 380ms so Kindly check on this problem and fix this Server to Europe. It Will be a So great

Thank you,
PUBG Solder.

[polar marsh]

@reef kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gentle elm]

Some one please help my account was hacked ! The hacked changed the email and linked his email , he has access to my account some one please tell me how to unlink the gmail ...

Please help I have spent more than 5 Grand On My Account Please Help

[novel gazelle]

Someone please help me, I changed my server by mistake from asia to europe and not I cant change it back

*now

[carmine parrot]

Wow so angry 😂

[errant jewel]

No one to help

Man banning my account, how is this nonsense

[normal fulcrum]

@gentle elm Is your in-game account banned?

[gentle elm]

@normal fulcrum the hacked locked of my account it was banned for 1 day and then 3 days now 7 days

[polar marsh]

@gentle elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lusty inlet]

I have recorded a cheater in the game..he is still playing with the cheats..nobody is banning him..can i report here to give quick ban..

[storm flume]

Hello, @lusty inlet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[copper stag]

Please i need urgent help, i have to play a tournament tmrw with my guest account, but it is not openinggg😭😭😭😭

What should i do? Help😭😭😭

Help😭

@normal fulcrum

[normal fulcrum]

Have you used guest account to play @copper stag?

[copper stag]

Yes

Only competitive scrims

[normal fulcrum]

You need to connect it with a social account to continue playing

[copper stag]

How do i do? I can't even open it

[shy garnet]

How do I send Evidence of Hacker?

[copper stag]

I have 2 accounts, 1 linked to twitter 1 guest

[normal fulcrum]

When on log in page, click on any social media account you have and log in using that

[storm flume]

Hello, @shy garnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[copper stag]

Still this is coming

[grizzled sparrow]

can someone help me with my pubg account without app supporting?

app support sucks

[whole swan]

I'm using none but I got this thing

Any fix or solution for this?

[elfin canopy]

Please contact customer support for further assistance, @errant jewel. We are unable to help you with it.

Also, do not post your personal chats containing vulgar language. Thank you!

[rugged atlas]

When will crew challenge come?

[grand rock]

Will i get banned if i teamup with my enemy??

[onyx plover]

@errant jewel want to banned from here too?!

[night cloak]

Hi there how can help me to fine beta pubg mobile globa version in right link for iOS devices

[grizzled sparrow]

game can't know when u do that

so if nobody reports u there is no problem

but its too difficult and a coward action

[errant jewel]

@onyx plover I need help for hacker to ban my account

[split dew]

Want to change my server before the 60 days lock, can someone help?

[night cloak]

Hello. Someone in the team like a month ago was banned in the same game im with him and we got the server ban message in the game but after we finished the game. He came back and said his iPad charger was off. Is that a glitch from pubg or what happened?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cinder widget]

please can you help us to fix Quality and keymap on pubg KR ? on gameloop please any help ?

[cerulean umbra]

Where i can report a player that use hack ?

[fierce night]

hello for pmco is ipads alllowed in the qualification ?

[bleak drift]

Is this a general problem or what is happening?

[night cloak]

when will the preimum crate available again(

[night cloak]

probably no

[rich briar]

Как это решить???

[thin geode]

This guy is cheating he knows where i am he is shootin me from inside the radiation while i am outside radiation and also trying to shoot me in walls and his bullets has no sound and only sound like the bullet passed on you when he tried to shoot walls

[tawny rune]

Ahh, i got my server changed by mistake

I cant get any help

[unkempt portal]

@lime juniper

Support?

Cant send links .. but its about a sponsored page that hacks and stole people account in pubg name

@night cloak @bold siren

[onyx plover]

@unkempt portal Don't tag Moderator.

[unkempt portal]

Once ur account get hacked say that to urself 🙂

[onyx fable]

I used to play in the Middle East server until I reached the classification of 2200 from a first person perspective. I am in a game. After it finished, I went out to find the server changed to Europe without changing it and wasted all my efforts that I made to raise my rating in the Middle East server
My name in game 『WS』Legendヅ
id 5177835846

[unkempt portal]

+its not ur business i think ..

[night cloak]

Can somebody help me to fix my bug with the voice chat, i have a bluetooth headset and insound faraway TTwTT

[stark plank]

I don't think this stuck problem is caused by our processor. I'm using GameLoop 7.1 beta and it spends 74.76% of my max CPU.

Also, broadcasters are experiencing the same issues. I watch broadcasters broadcasting on Facebook. When they get off the parachute, if there is an opponent around, it starts to hang. Then when a car or plane passes by.

For example, I go to Severy alone. When the bot assigned by the game arrives, it starts to hang. Same complaints on every channel on every server. I can invite hundreds of people who have this problem here. I tested the game on my brother's new generation system. Ryzen 5 3600x Nvidia gtx 1660 ti 32gb ram 240gb ssd. Don't hang out the same way. Stuttering starts when an opponent,vehicle or plane passes through our environment. (No stuttering when collecting items alone.) Especially I wrote in parentheses.

This is because I don't know the frame jumping or the frame rate,but the emulator or game should urgently fix it by discovering and collaborating.

I hope my sharing is taken into account by the developers on both sides.

[brave lance]

This guy killed me and my teammate with only a single MK14 shot, even if we both had full health and full equipment...

[peak hatch]

Hello guys

Why I can’t give mail code to my mail.ru ,I need change my mail password in the game . That’s so bad I can’t take code even my mail login it’s correct

[storm flume]

Hello, @brave lance!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[elfin canopy]

@stark plank ask in #emulator-support.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unkempt portal.

[elfin canopy]

You need for the server reset cooldown period to be over, @tawny rune.

[storm flume]

Hello, @thin geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please contact the customer service via the in-game settings for further assistance, @rich briar.

[elfin canopy]

Most probably after the custom crates expire.

Please contact in-game customer service, @rich briar.

Also, use English in this server.

[elfin canopy]

Unfortunately, you will have to wait for the server reset cooldown period to be over. After that you can switch your server again.

[elfin canopy]

Hello! This feature is still in testing phase, please try again later or use different login method in the meantime.

[stark plank]

PUBG developers are not responsible for the in game graphics? That's why I wanted him to see it on both sides.

[grave verge]

Just wanna ask when will be the premium case back
Already have 20 tickets ready

[elfin canopy]

The platform is emulator, we didn't get any graphic complains from Mobile player.
Also, use #old for your feedback. :)

[elfin canopy]

Most probably after the custom crates expires. :)

[grave verge]

Thank you for info
Have a nice day

[elfin canopy]

You too, have a wonderful day/eve/night ahead :)

[grave verge]

Thanks bro

[stark plank]

Well😊

[elfin canopy]

Try routine repairing the client.

[hearty zenith]

Why does it show silver league as highest? I reached conqueror

Will i get the title next season

[fierce night]

hello
is morocco included in pmco africa ?

[night cloak]

Question, why when I play pubg on Gameloop 7.1 Beta, I meet only Hackers, can you help me? Or answer me?

[scenic mantle]

Hi..I want to change the server without waiting for 60 days?

[night cloak]

you cant

you have to wait

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

please dont tell any ways to exploit bugs through DM

customer support cant change his server last date was december 1st

[potent veldt]

Hello customer support hasn't helped me at all the past month, I want to login into my account but I am unable to do so because a hacker has logged into my account with a modified version of the game. Hence giving me an error asking em to update even though I'm fully updated to latest version 1.1.0.4556

[still thunder]

My selected server has changed without me doing so..... Attention PUBG help me now I have scrims all this week

[quiet socket]

Hey, i change my server by accidient may you help me about it?

[meager bolt]

Hi

[night cloak]

You have to wait 60 days to change

No other ways

[quiet socket]

K

[night cloak]

Do you need any help

[meager bolt]

Ys

[night cloak]

What help do you need

[meager bolt]

My account is exposed to pand

[night cloak]

Pand? What is that

@meager bolt

[meager bolt]

10 y

[night cloak]

You can file a fair claim ther is no other ways @meager bolt

[meager bolt]

Whrer do l do this

[marble flicker]

We use dns

[night cloak]

You can see that option in ban notice the screenshot that you send me

[night cloak]

You can use it but don't change region

[marble flicker]

Ok

[untold panther]

My account banned for 7 days with no reason..🥺 please help me

[polar marsh]

@untold panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

any support can help me?

my account banned for 10y , im not used any hack or unlegit tools !

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[orchid pawn]

Someone logged in to my account through the third link, and when I send a code to change the password, the code does not reach me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @orchid pawn.

[orchid pawn]

Can't speak to contact

[clear spindle]

Contact them to remove the account, The feature is in beta so getting a confirmation code will take time.

[orchid pawn]

@Rock47#7038
He can play with him and he can be banned And he's ruining the account Even I cannot log in to the game because he keeps logging in

and contact only bot replay to me

no one answer

[clear spindle]

You can contact the in game customer service from the Login Screen [ HELP ] or create a temporary account to contact them,

and contact only bot replay to me
Answer the bot it will redirect you to a staff.

[orchid pawn]

okay
What do I write to them about this problem so that they can be helped well

[clear spindle]

Ask them to unlink the email which got hacked.

[orchid pawn]

that take 60 Days !!

[clear spindle]

Within 60 days.

[orchid pawn]

Is this support who helps people? How do I wait 60 days when my account is stolen. Vandalism, he spent 65,000 uc
And what if the account is banned

[clear spindle]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

It's your responsibility to protect your account, nothing we Discord staffs can help you with.

[mint kraken]

51009536752. Iphone 11
Wifi/cellular . Canada#. # it s the seconde time that the sever change for me i play in north amerique.and what ever i play a room with friend in europe it s change , and didnt want to come back to North America again. Change it fast please, i m ranking and the ping in Europe it s up to 200.# and i m already started ranking in north amerique.please do it fast i cant wait for 4 or 5 day

[clear spindle]

Edit your message in #old.

[gilded imp]

i need support about sanhok vikandi miramar map matching in third party emulator?

[clear spindle]

An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players.

[reef oyster]

Hi, today I had made custom room, I live in NA but I made server in Asia and my playing server is also Asia, out of 4 custom room, first two of them just closed when there were only two team left. What would have been the problem that lead to this room failures ?

[desert bramble]

logged into my linked account and my account was no longer there ive been Ace since season 2

[night cloak]

are you from india @desert bramble

[clear spindle]

Report it in #old and add more details.

[clear spindle]

Please check the social media account settings if the PUBG MOBILE is still linked?? If not please contact the in game customer service as well as that social media platform.

[reef oyster]

Ok thanks

[desert bramble]

no i’m from america

i already checked my game center account it just shows that i have pubg nothing more

[night cloak]

follow the above steps

[night cloak]

@desert bramble check this

[desert bramble]

i did i guess it’s just a lost i put a lot of money into that account. that’s very upsetting

[clear spindle]

Contact the in game customer service.

[misty mountain]

in the settings on ios you can change the dns which you use
will changing it lead to ban

[elfin silo]

What will I do when I have high ping

[clear spindle]

DNS is safe to use, @misty mountain.

[misty mountain]

tq

[clear spindle]

You should contact your ISP or change the network.

[elfin silo]

I have changed networks but no change

[clear spindle]

Try doing a Routine Repair and check.

[elfin silo]

Ok

It didn't worked😭😭

What should I do

[clear spindle]

You're from ??

[night cloak]

he is from india

[elfin silo]

Yes

[clear spindle]

The game is banned in there. 🤷

[night cloak]

server is closed

[elfin silo]

Bro..but all indians can play😂

[night cloak]

no they cant play global version now

[silent tide]

Hi
i got a question to ask if anyone can help

[night cloak]

yes

[clear spindle]

Nothing we can assist you with, please move to a Discussion channel, @elfin silo.

[silent tide]

Region option don't show up in my basic setting menu idk why

[clear spindle]

You might have created the account by selecting Europe, @silent tide.

[silent tide]

I think but i don't get any events in my region

[still frost]

hello help to change the server from asia to europe

[silent tide]

And can't change it

[storm flume]

Please refer to this channel's pinned messages for further information, @still frost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

To change the region is not possible due to EEA rules and there might not be any regional events for now.

[still frost]

I accidentally changed through the lobby

[silent tide]

No any solution ?

[spark needle]

My server changed to North America when I joined a room on Streamer side. I want to go back to Server Europe

[buoyant anvil]

Dear PUBGMopile members :
I know you try hard to make the game clean.
But sometimes the system make mistakes .
If we the human how make the systems make mistakes
How can the system not make mistakes.
The anti cheat system banned my acccount mistakenly
Please help to un ban my account.
Thank you

Id : 5966345780

[polar marsh]

@buoyant anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Nothing can be done.

[clear spindle]

You need to wait for 60 days.

[clear spindle]

Report it in #old with user ID

[still frost]

said through support it is possible to change the server

[clear spindle]

After 60 days.

[amber cedar]

Can tell me how we can complete 100 rp. Means how much we get from mission and how much feom. weekly rp box@clear spindle

I counted so i get to know that i can get only 42 rp till week 5 from mission🥲

Then how 100 rp will be done in last 3 week

[clear spindle]

Maybe this could help you: #questions message

[amber cedar]

Thnx for help

[spark needle]

@clear spindle white_small_square Numeric User Identification: 5261911448
white_small_square Device: i have 2 device: xiaomi note 8 pro and xiaomi redmi s2
white_small_square Wi-Fi/Cellular: wifi
white_small_square Country: palestine

[clear spindle]

Added that in #old.

[raw flint]

still can not change the country

[restive valve]

I need some help to recover my account that is been hacked & Maliciously linked to other apps such as Twitter, Facebook, VK, and Game Play. @clear spindle

Please help me out. TYVM. @clear spindle

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @restive valve.

[fair gull]

There is server issue Asia server

[tender stirrup]

When pubg unban in india

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @fair gull.

Please refer to this channel's pinned messages for further information, @tender stirrup:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tender stirrup]

Will i got ban if play pubg global version ?

[fair gull]

My internet connection is good.

[celest shadow]

Why would you? Unless you plan to use cheats or something that violates PUBG MOBILE's terms of service.

[night cloak]

I need help plz

Will get banned playing in gameloop chinese version??

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support instead.

[night cloak]

@celest shadow thanks

[onyx dagger]

1. The Game is banned in India.
2. You may report the players who are cheating.

[vast totem]

Hello,i have ping ms problems on Middle east server and he give me reconnect in middle of game My network works well any points of to fix?

[onyx dagger]

Kindly refer to #faq 4.10 @vast totem

That is not a problem. @vagrant tulip

[storm flume]

Hello, @frozen schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

Also, most players who are cheating are from every country, not only one.

And you're very welcome! @vast totem

[vast totem]

@onyx dagger ❤️

[pliant vapor]

Hello can someone help me? I accidentally switched server via room can anyone help me get back to asia? Im at europe server right now

[cinder bloom]

Give me pubg India official discord link

[chrome trout]

I accidentally changed server please help

[pliant vapor]

Is there no quicker way? Because i didnt even want to change server

[onyx dagger]

[night cloak]

Please report this in #old provide the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[chrome trout]

Help me

[night cloak]

You may wait for the 60 day cool down to expire.

[night cloak]

You may use Google.

[chrome trout]

But this season I will lose progress

[night cloak]

I don’t believe targeting a race is needed, @frozen schooner. Kindly follow #735483472432594994.

Unfortunately we cannot help you, @chrome trout.

You may provide your feedback regarding this feature in #old.

[frozen schooner]

yeah but they should wait or quit Playing, Playing through VPN is illegal right?? why they play and use chat we cant play

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[night cloak]

No “buts” we don’t tolerate such behaviour for any reason.

Hello, @frozen schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[orchid pawn]

The Facebook account was stolen, but I restored it and changed the password, but there is a problem. The account is still registered with the thief inside the game. How can I get him out.. Please advise
Game Support does not help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @orchid pawn.

[orchid pawn]

@YouTube・Viasy#1234
Help please

[glass solstice]

VPN isn't recommended, but we can use the DNS changer app mentioned in 4.5 in #faq , right?

[night cloak]

Correct, @glass solstice.

[elfin canopy]

DNS changer is different.

[glass solstice]

Just making sure

[night cloak]

Please contact in-game support, @orchid pawn. We cannot help with account related issues inside of discord.

Is this Glich? 🤔🤔

[elfin canopy]

Do not use DNS changer with inbuilt VPN.

[night cloak]

As long as you don’t change your location you’re fine, @glass solstice.

@night cloak

What are you looking at, @night cloak? Sorry.

I want to know this is Glich or not?

Is what a glitch, @night cloak? I fail to see any.

[frozen schooner]

tell me if i show u a player using cheat from his view can u take action???

[night cloak]

No I cannot, @frozen schooner.

[orchid pawn]

The game support is bad and cannot be called support Only a robot speaks to you You cannot wait 60 days for a response

[night cloak]

Hi there
I have a problem with deleting my account
There is no delete account button in my setting
What should I do

I’d you do not have the option it is not available for your region, @night cloak.

@night cloak Without getting ace badge how this player achieved Conqueror??

[frozen schooner]

why???

[night cloak]

The user has 3 ace badges, @night cloak?

[storm flume]

Hello, @frozen schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Follow that.

[night cloak]

Delete account is not available in my region?!!!!!!

Correct, @night cloak.

Nice😐👌🏻
Thank you

[hoary grove]

Hello is there anyone available that could possibly help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hoary grove. Remember to read through #faq before asking questions in the support channels.

[hoary grove]

Hello I was hoping to speak to someone regarding my network

[celest shadow]

Could you elaborate on the matter, @hoary grove?

[hoary grove]

Yes absolutely and thank you by the way I know it’s pretty late. I have a pretty well known org globally and seem to always miss out on opportunities to get the pmco/esports room cards. I know it’s not often you all will help with something like that. However I run the largest and fastest growing server of 2020 and run the most premier scrim currently having just been sponsored by trovo and I Scrim. I run a global scrim with the top 10 from PMCO finals teams ESL finals teams from this fall having two team that played in finals myself it allowed me to build out and organize one of the top scrims in PUBGM. What can I do to get access to these cards? Currently I’m getting them from much smaller organizations. I also run the #1 scrim tourney website outside of Esl. I don’t mean to sound in any way pretentious, but I have grindEd it out hard and really established my brand and the fear of not getting a friend to help me such these room cards has been absolutely stressful, but moreover the ping is just not good and these teams are the best in the game they expect better from me. I expect better from me 😞. Please tell me what I can do to get access to these cards?

Sorry for the typos new iPad is just not working out to well lol

[ember ibex]

Hi I have a problem with my server..I was in europe server and 2 days ago I was playing with friends on ME my ratings are all on europe (crown 4) all of a sudden I noticed my ratings are going to ME I don't know how but the server settings automatically changed to ME can anyone help me get back to europe server (this happend 2 days ago I've been ranking on eur since the beginning of the season.

And I cannot change server in the settings as it's locked

[night cloak]

you need to wait 60 days to change server

[ember ibex]

Yes I need to but how can it change in the middle of the season

[onyx dagger]

Also, you may report the issue in #old. @ember ibex

[night cloak]

it might be a bug

@ember ibex
you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[ember ibex]

@night cloak thank you I'll give it a try I hope it works.

[celest shadow]

I'm very glad to hear your achievements and your contributions to enhance the experience for professional players in the PUBG MOBILE ESPORTS' community, @hoary grove.

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[hoary grove]

Let me check it out very cool piston 🙂

[celest shadow]

You are welcome!

[onyx plover]

@night cloak why deleting !🤣

[hoary grove]

@celest shadow done
What should I expect in terms of a reply from Tencent. Thank you so much btw

[hidden geyser]

Здравствуйте

[main heath]

When an buying uc getting banned 10 years idont know why

[polar marsh]

@main heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

did you use any 3rd party ways

They’ve been answered, @night cloak.

or tried to refund

[celest shadow]

You should be contacted via one of the contacts you provided. Patience will be required in this regard, I wish you the best.

[faint burrow]

I am unable to log in into game. Plz help me

[night cloak]

are you from india

[faint burrow]

Yup

[night cloak]

the game is banned there

servers are closed

[faint burrow]

The game was still working yesterday

[night cloak]

for you it might have closed today

@faint burrow

[faint burrow]

I will try to do

I have to finish my rp missions

@night cloak game started again

Without changing anything

[night cloak]

ok

please use #clans

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak @faint burrow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@azure canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud pulsar]

Ban

[hasty swan]

who can i contact form tencent if my account has been hack? please help me

from*

[night cloak]

You were banned, @proud pulsar?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hasty swan.

[onyx plover]

someone ddos on quick match and no one has a gun just one person has a gun ... and kill everyone

[hasty swan]

already contact but still not helping

[night cloak]

Feel free to report the issue in #old, @onyx plover. Or if you know which user did it you know how to report.

Have patience, @hasty swan.

[onyx plover]

I report him and in reason writing ddos attack on a server

[night cloak]

Great job!

[hasty swan]

my facebook that bind with my account already been hack and my account only single bind.my facebook now cant be open and it might be delete by the hacker because i cant search my name now.what can i do?

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8, @hasty swan.

[still thunder]

Ok someone please help me all of a sudden my server has changed from North America to Europe for some apparent reason & I was made aware by one of my friends that I’m no longer ranking in NA what the heck happen here if I didn’t opt into a server change or permitted such act?

[night cloak]

actually it is a bug

@still thunder
you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[still thunder]

(5969210322) PUBG ID, iPhone 8+, WiFi and North America... Well please pass me the fly swatter so I can get rid of this bug immediately I have upcoming scrims

[night cloak]

please use #old

[clear spindle]

Edit your previous message.

[polar marsh]

@tardy nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wide coyote]

PubgM a big mistake in the game, the support does not respond

If the bot answers again, I won't get any help, and I will have to leave
the project for 2 months 😭

All day in the game, no one answers me, please change my server to europe,
because I didn't change it, it's a game bug! Please, this is very important
for me, the ping does not give the opportunity to play.

i played pubg all day, went to custom and played to rank. Then in the evening Kiev time at 8 pm I went to the duo with a friend, played a couple of matches and realized that my server is why the middle east, or North America, I don't remember, but in Europe I have already reached the rank of ace and would like to continue playing there, but For some reason, the server has changed in itself a very country error, please help.

[hearty zenith]

I reached conqueror but it shows Silver as highest, why?

[storm willow]

@wide coyote Post in #old with char iD and region

[shut dagger]

i got a trick to change server

[still thunder]

Why is PUBG customer service so freaking slow famive messaged them about my apparent server change when joined a custom room now they all silent n ish

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @still thunder.

[olive dove]

what trick?

[rotund pike]

I have a query about hacker

[storm flume]

Hello, @rotund pike!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rotund pike]

Someone assist me

[onyx fable]

I used to play in the Middle East server until I reached the classification of 2200 from a first person perspective. I am in a game. After it finished, I went out to find the server changed to Europe without changing it and wasted all my efforts that I made to raise my rating in the Middle East server
My name in game 『WS』Legendヅ
id 5177835846

[fervent juniper]

The duo is making an alliance with the other ID : 5105724613

[onyx dagger]

You may report them in-game. @fervent juniper

Kindly report the issue in #old. @onyx fable

[storm flume]

Hello, @fervent juniper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[raw flint]

I can't change my country

[timid cliff]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid cliff. Remember to read through #faq before asking questions in the support channels.

[timid cliff]

Sorry but my friend's id was banned but he dose not do anything he was play PUBG Mobile in gaming zone he left his id logged in when he open his id in his laptop there is notification that you id is banned etc for 10 years but he dose not do any thing soo please help him. Thanks

[polar marsh]

@timid cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant maple]

Haker kill us

[storm flume]

Hello, @distant maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[edgy goblet]

I haven't got my redeemed Bonus challenge UC. My server is USA

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @edgy goblet.

[onyx fable]

@MaoKai#1320
Can my problem be solved and the server returned to the Middle East?

[onyx dagger]

You may report the issue there. @onyx fable

In #old.
Also, you need to wait for 60 Days.

[onyx fable]

The server has changed due to a mistake in the game, and all my effort that I put into raising my rating will be wasted if I wait this time.

[onyx dagger]

And you're reporting the issue/mistake in the game there, in #old, so that the Tencent staff members will look into this.

[pliant vapor]

@onyx fable they dont care about us who switched server accidentally. Im thinking of quitting ing from the game

[distant maple]

My game is freeze for some time.any solutions?

[onyx dagger]

Kindly Report if you did face the bug, in #old. @pliant vapor

Did you mean that your game lags? @distant maple

[distant maple]

@onyx dagger no butten touches

[proud pulsar]

Pubg m verified gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @proud pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

Try restarting. @distant maple

[proud pulsar]

Gfx tool ban?

[storm flume]

Use of unauthorized third-party software or methods, @proud pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[distant maple]

@onyx dagger problem not solved by restarting if we restart in game my temates don't listen my voice and I don't listen their sound

[proud pulsar]

Gfx tool 1 day ban?

[storm flume]

Use of unauthorized third-party software or methods, @proud pulsar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vocal ledge]

The fact that the server has changed for many players by itself, without physical intervention, is a fact. I myself faced the same problem, Moderators in the game do not answer, I have already written a report here, I hope they will help? and fix so much an important error in the game

[wicked dagger]

How can i back on my original server on ASIA? i changed my server by mistake and accidently because i have low specs my phone lagging until i click the wrong and switch in server middle east

[celest shadow]

Please refer to this message @proud pulsar.

[proud pulsar]

Plz fix gameloop lag

[onyx dagger]

That is a known issue. Please report it in #old.

[celest shadow]

Unfortunately, you will need to wait 60 days before being able to change back to your original server, @wicked dagger.

[storm flume]

You can now access #emulator-chat and #emulator-support, @proud pulsar. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use the #emulator-support channel for further assistance.

[proud pulsar]

can i use phoienx os or memu

i5 core 4 gb ram my game frezee 25 fps

[tropic osprey]

Can we use finger sleeves in a official tournament

[night cloak]

Hey there
How can I change my region?

I connect to Thailand using vpn
But there isn’t any button to change my region

[gray shale]

Mission : Kill 18 Enemies with P90 in Arena
But PUBGM did not give P90 pistol to take in Load out in Arena

[onyx dagger]

Or wait.

[heavy vortex]

P90 is not a pistol.. @gray shale

[onyx dagger]

Yes. It is actually an smg.

[gray shale]

Slomode is Enabled there. I have to wait for 5 Hrs more

[onyx dagger]

No need for that. Apologies.

You need to get kills by P90, which is an SMG

[heavy vortex]

Add p90 to gun slot.. Not to pistol slot.

[gray shale]

@onyx dagger ...Ok I found it..my mistake. I thought it was pistol..sorry

[onyx dagger]

No Worries! @gray shale :)

[tropic osprey]

Can we use finger sleeves in a official tournament @gray shale

[gray shale]

@tropic osprey : No idea about that

[onyx dagger]

Official Tournament? You mean ESPORTS Tournaments? @tropic osprey

[night cloak]

My Account was hacked with Facebook and now i can Not get in

[onyx dagger]

If not Offcial by PUBGM, you may ask that to the person who is creating the said tournament.

[tropic osprey]

Yes I mean Esports tournament

[onyx dagger]

@onyx cairn will hopefully assist you on this when he is free, @tropic osprey

[tropic osprey]

I need ask him in pm

[onyx dagger]

You may try to wait for his response here.

[tropic osprey]

Ok

[onyx dagger]

Alright

I mean if he does allow you to DM him, Feel free to.

[stoic marlin]

I am facing a problem like help

[full drum]

We are unable to assist you in any way. It is your own responsibility to protect your social media account. All social media accounts are in control of that social media platforms. Please contact to Facebook Support for further assistance.

[stoic marlin]

I am facing a problem like help

[night cloak]

Sorry but i dont do anything .

[clear spindle]

Reinstall the game, @stoic marlin and which device ??

[stoic marlin]

I even formatted the computer, it did not improve

[stoic marlin]

I even formatted the computer, it did not improve

[clear spindle]

Which emulator, @stoic marlin ??

[stoic marlin]

how which emulator

[clear spindle]

You just said computer, which needs an emulator to run PUBG MOBILE.

[stoic marlin]

gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @stoic marlin. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Post the Gameloop diagnosis zip file in #emulator-support, @stoic marlin.

[stoic gust]

Guys iam facing fluctuation even my ping is 88ms good net with 100+ download speed and nice device 11 pro max

Need help

[onyx dagger]

What actually is the issue? The ping? Or do you face lag in-game? @stoic gust

[vocal ledge]

How long to wait for me to change the server to Europe? I painted everything correctly, the bot approved. How much to wait?

[stoic gust]

When I took fight ping goes high 220

180

[onyx dagger]

You may wait for 60 Days to change your server again. @vocal ledge

[stoic gust]

But after that again 88

And lots of desync

[onyx dagger]

That can be because of the render issue. @stoic gust

[stoic gust]

How can I solve it

??

Emailed pubg mobile many times with video proof didn’t hear back from them

[onyx dagger]

You may try using DNS.

[stoic gust]

DNS?

[vocal ledge]

The server changed by itself, I have already sent a report to all possible tech support. The physical server could not change, because at that time I was playing game after game !!! This is exactly a bug of the game, I don't have time to wait 60 days!

[onyx dagger]

Yes. Kindly refer to #faq 4.5's Solutions to know about how to change the DNS. @stoic gust

[night cloak]

Ohhh
Help me plzzzzzzz

[onyx dagger]

Kindly report the issue in #old, with your in-game ID. @vocal ledge

Hello Shayan.
Kindly state your issue.

[night cloak]

How to change region?

[onyx dagger]

You may change the server after 60 Days, if you already have used the one time chance.

[vocal ledge]

@onyx dagger I already wrote, I did everything right. So I went to ask how much to wait?

[night cloak]

Region
Not server!!

[onyx dagger]

You are actually reporting the issue there, @vocal ledge. Sadly, you need to wait for the Cooldown timer of the server change to reset in order to change the servers again. Sorry for the inconvenience happened.

[pseudo halo]

Help me

[onyx dagger]

Apologies. You may change it via the in-game settings. @night cloak

Kindly state your issue @pseudo halo

[onyx dagger]

Do you use GFX Tools?

[night cloak]

Ok I know
But there isn’t any button to do that

[onyx dagger]

Could you please share a screenshot of the in-game settings here? @night cloak

[pseudo halo]

I did not use any programs or any. Applications

[night cloak]

Hmmm
I can’t do that right now
But why should take screenshot?
I think everything is clear

[stoic gust]

@onyx dagger my DNS is same as suggested still having the problem

[onyx dagger]

There might be any 3rd party application in your Device. @pseudo halo

[olive dove]

@pseudo halo
In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

[onyx dagger]

Alright. Is there any option saying Data Transfer Outside EEA? @night cloak

[vocal ledge]

@onyx dagger I didn't change the server manually !!! I spent a lot of time to raise the rank, and just wanted to get a parachute reward! But how can I play 5 matches on the Europe server for this, if my server was changed by the game itself automatically without my intervention. What is the general use of tech support? I just want to have fun with the game, but I get a bunch of bugs, wasted time, inactivity of tech support! And is there any point in staying in such a project?

[onyx dagger]

It is understandable.
But this is the only way.

[pseudo halo]

@olive dove انت شخص عربي انا مصور بالاكونت

[storm flume]

Please do not use languages other than English, @pseudo halo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[edgy ridge]

my friend was top30 in ME server he got 3rd party ban on ios anyboby can help?

[polar marsh]

@edgy ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly refer to the Pinned messages of this channel.

[night cloak]

Idk
I haven’t access my pc now
But plz explain more

[onyx dagger]

If you do have that option, then you will not be able to change your region, as your Game account is created in one of the EEA regions. @night cloak

[full drum]

There's no need to ask. Nobody will assist you about account suspension, @pseudo halo. Repeated failure to abide this warning will be taking an action.

[night cloak]

Oh
I think my region is germany

[vocal ledge]

But how can you not understand that this is not my fault, I didn’t even miss it. He himself has changed. 😭😭😭 I heard that if you write to the support, they can change the server once, so why don't you help?

[pseudo halo]

I did not use any hacker program and I have this account that was spent 3000 dollars

[onyx dagger]

Now that explains it. @night cloak

Sadly, you're not able to change your region.

[vocal ledge]

It was a great game, I played it since season 5, but such gross mistakes make me leave the project. Thanks to all

[polar marsh]

@pseudo halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full drum]

Thank you for that, @celest shadow.

[night cloak]

OK Thank you ❤️

[celest shadow]

Of course cute cookie, @full drum. ❤️

[onyx dagger]

You're very welcome @night cloak! ❤️

[celest shadow]

Can you please explain how your server was mistakenly changed, @vocal ledge?

[vocal ledge]

I played in squads all day in Europe, raised the rank of ace, and went to perform the mission royal pass to duo with a friend. A friend plays as I understood in the Middle East, when I played 6 matches everything was fine, but after 7 I found out that I also have a Middle East server, as the rank fell to bronze. I cannot understand how this is possible !!! After all, I started match after match, and I was the leader of the lobby on my server Europe

[celest shadow]

File modification is not allowed as it violates PUBG MOBILE's terms of service and violating it will lead to an account suspension , @copper vortex. Please refrain from asking for such things here and performing any kind of action that may violate the terms of service. Be advised and be careful.

[nimble oar]

My cooldown timer of server change is showing 29 days. Is It Possible for the PUBGM Team to change my server from 'EUROPE' to 'ASIA' in ~3 days? Bcoz I can't wait for more 31 days. It's Annoyinggggggg.

[celest shadow]

Did your friend gave you the leadership of the team on the 7th match?

[copper vortex]

I don't care because this is my 5 id all of my id is ban because of hacking

[polar marsh]

@copper vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vocal ledge]

@celest shadow No, I was the lobby leader for all 7 matches. Therefore, I think that the error was given by the game itself. After all, I didn’t go anywhere and didn’t press any other buttons in the menu except to start the match.

[celest shadow]

Please contact the customer service for further assistance in this regard, @vocal ledge. Make sure that you explain exactly what happened.

[celest shadow]

Unfortunately that is not possible.

[icy surge]

Is there anybody here from PUBG customer service?

Please Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @icy surge. Remember to read through #faq before asking questions in the support channels.

[nimble oar]

But You can make a small update on this server change settings.

[celest shadow]

Feel free to share your thoughts and feedback in #old.

[vocal ledge]

@celest shadow I wrote in the game itself, but no one wrote to me in the support service for a whole day. I would just like to return to my server, and you can even block the server change on my account, I don't need it. After all, only in Europe can I play with normal ping.!

[icy surge]

My account is being closed and I am not making mistakes

[vocal ledge]

in #old ialready wrote about this, do you think they will help?

[icy surge]

5225567183 IM ID Please check

[clear spindle]

@icy surge banned ??

[icy surge]

I spent a lot of money on this account

YASS 10 years @clear spindle

[polar marsh]

@icy surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nimble oar]

"The simple solution is that you (The PUBGM Team) just remove the server change setting from the settings with a quick update and make this game as it was BEFORE"

[crimson path]

My account is also banned without violating any terms of PUBG and not getting any revert from any of the official.! File claim option is also not helping at all.!

[polar marsh]

@crimson path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Feel free to send that in #old.

[nimble oar]

Everything is Possible :)

[onyx dagger]

But here, No.

[olive dove]

[vocal ledge]

whyyy???

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vocal ledge.

[brittle nest]

I bought 2 Flag cards by accident instead of 2 Rename Cards

[clear spindle]

You can purchase the Rename card again.

[brittle nest]

I don't need a Flag card though lmao but good point

[nimble oar]

Please Suggest a new game so that I never open this game anymore in my entire life before death. ( due to a unnecessary 60 days restriction about something )

[clear spindle]

Google exist.

[nimble oar]

Google says it's possible to change a server

[olive dove]

Rock47 meant the game suggestion, i guess. 🤭

[clear spindle]

It was players who asked for a server restriction and your suggestions are welcomed in #old.

I get a ping between 20 - 45ms

[nimble oar]

I can't die for another 29 days 18 hours. I am feeling like I did a crime by mistakenly changing my server.

ASIA

[clear spindle]

You can just ask your friend to invite you to play in Asian server.

@vagrant tulip telling others to use bugs will result in an account suspension.

I doubt that.

[nimble oar]

What about TIER?
I played 2 matches with my friends in Asia server and it changed my Europe server's tier.

[night cloak]

It is like that

[orchid peak]

Is there chance PUBG team will change my account back to NA?

[night cloak]

You will get points on your selected server

[night cloak]

I think no

[orchid peak]

Why?

[night cloak]

Last date was december 1st to request server reset

[nimble oar]

Just look at this image. I played the top 3 matches in Asia server with my Asian friends and it's changing the Europe server's tier. How that is even possible?

[clear spindle]

Because now your selected server is Europe.

[nimble oar]

But If I am playing in Asia server so it's should affect the Asia server's tier.

[clear spindle]

Your main server is Europe so the points will be adding to Europe even though you play in Asia.

[nimble oar]

More 29d 17h to go 😂

[clear spindle]

soon ™️.

[grim relic]

I want Beard Appearance in character setup now, As it was only obtained by previous season Royal Pass long back. But what about new users ??? Plz make it available to new users and upcoming players. Kindly pass this info to Game Developers !!!

[night cloak]

You can suggest it in #old

[storm flume]

Please avoid going off-topic, @nimble oar. You may have unrelated conversations in #chat.

[patent jay]

Hello, can someone explain why I did not receive the "Dead Eye" title, although I fulfilled all the requirements for this achievement.

[desert bramble]

how can i use a user account number on media to find my lost pubg account

[drowsy basin]

Hi yesterday my account was hacked the hacker logged into my account by linking his twitter I need to unlink that but it says you can't can you unlink

5788270426 it's uid of pubg please help he is spending my uc and making kd low help Hi yesterday my account was hacked the hacker logged into my account by linking his twitter I need to unlink that but it says you can't can you unlink

He changed my region and country I know pubg won't let someone account hack so please unlink the twitter

[grand oyster]

Good evening tencent games,

I'm using DNS changer VPN
Will my account get banned??

[clear spindle]

Please contact the in-game customer service, @drowsy basin we Discord staffs cannot help you with account related issues.

DNS is safe to use meanwhile VPN is not, @grand oyster.

[grand oyster]

So what I'm I suppose to do @clear spindle

I'm from india

And my network is not stable without using VPN

[clear spindle]

The game is banned in your country so will face issues and using VPN might lead to a suspension.

[grand oyster]

Can you clear me another doubt

[clear spindle]

Yes??

[grand oyster]

Im using VPN.... So my friends account will also be suspended?

[clear spindle]

No.

[grand oyster]

Are you sure?

[clear spindle]

Yes.

[grand oyster]

Ok

And I'm playing Korean version

[tulip kraken]

Hello this guy is talking on religion @night cloak plz mute him

[clear spindle]

For your information, We only provide assistance for the Global English version of PUBG MOBILE.

Use #discord for these.

[grand oyster]

Is there any discord server Korean pubg mobile?

[clear spindle]

No.