#questions

1 messages · Page 1171 of 1

final cloak
#

Get a good phone

limpid cypress
#

still nothing :((

#

guess i am unlucky? TT

night cloak
#

When is pmco sign up?

onyx cairn
dull bronze
#

Pubg Time to say goodbye to indian pubg lovers. Because he Banned so more accounts.. He says simple reason.. Third party app was deducted... This is a game... Pls Find hackers ..dont ban vpn, gfx, dns users... Please release indian version... Or stop indian server asap

compact flame
#

Need help with banned , I been ban for no reason .

polar marshBOT
#

@compact flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

viscid turtle
#

2 month ban cuz playing from pc and mobile ?

polar marshBOT
#

@viscid turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lime nexus
#

is there any way to get the exact registration date of your pubg account that is linked to facebook after removing pubg app from facebook?

vivid musk
#

5113492355

terse plume
#

There was a glitch with melee weapon. When you throw it to your teammate leg, he will fly. Did pubg fix it after new winter update?

hollow plaza
#

Does Chinese Emulator Cause A Ban?

#

Does Chinese Emulator Cause A Ban?

polar marshBOT
#

@hollow plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

undone nest
#

Server got locked automatically

blazing aspen
#

ha ha 2021 hay cong me

sage oxide
#

Indian server?

raven osprey
#

мой акк взломали нужно отвязать вход по соц сети ВКонтакте 554527389 прошу помощ !!!

blazing aspen
#

ha ha cong tien da viet nam 2021

sage oxide
#

My account got banned with the reason of "use of third party apps". The thing is I have no 3rd party apps in my phone!!!
Feels wrong and sad😢

polar marshBOT
#

@sage oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx cairn
#

@vagrant forum ☑️

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Please stop spamming all channels, @blazing aspen.

polar marshBOT
#

@stark zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

barren furnace
#

Pubg please make a server for Africa because it's very unfair towards Africans to play Europe server with 300ms and Europeans has 20ms so please pubg think of Africa too... We also wanna enjoy the game with good ping

clear spindle
storm flumeBOT
#

Please do not use languages other than English, @raven osprey @blazing aspen. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

clear spindle
#

@blazing aspen enough with the spam.

vague rivet
#

hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @vague rivet. Remember to read through #faq before asking questions in the support channels.

stark plank
#

He gets stuck when she sees the opponent,when the car passes,when the plane passes PUBG mobile.

  • I did computer maintenance. New update is essential. Optimization.
vague rivet
#

Hello Pubg Team,

I would like to inform you that my account was banned today on (12/06/2030) I am very surprised that I always respect and follow
Terms and conditions of the game violating,
Privacy Policy and End User License Agreement

I've been a PUBG player since Season 6 and have spent over $ 3500 to buy RP!

I used to have a good time with my friend list

I think you can check my account to verify the information above

account details:
ID: 5476075896
Name: ๖ Crazy 乄
Level: 67
Linked to: Twitter
zzz2885@hotmail.com
Note: A picture of the blocked message is attached

I'm really disappointed about what happened and can't believe it, but I think the pubg system will explain the forbidden cause!

I am waiting for a response from your side. I am able to buy it from you or pay to recover the account .. Please help me. Thank you very much, the PUBG team

Regards ,
Zayed Mohammed

polar marshBOT
#

@vague rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sullen depot
#

"Hi, my server erroneously changed to Orba because I was confused and I didn't know anything about this new advantage." Please reappoint my server to me (North America). Thank you.

ID:5659260222

sick shale
#

You should wait for the countdown time, no other way to change it now

storm flumeBOT
#

Please do not use languages other than English, @sullen depot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

final ether
#

how i can secure my pubg account with more effectiveness???

gloomy thorn
#

Im an ios user how even can i change app store or something ??? I didn’t do anything wrong

sick shale
#

Use the File Claim option and stop repeating questions regarding account suspensions please.

gloomy thorn
#

I didn’t repeat its my first time to ask something from discord

#

Nobody answers me in file claim

onyx dagger
#

Answer the bots questions there.

gloomy thorn
#

Im just asking what did I do wrong and why my rank have been restored to bronze

onyx dagger
#

You would get the answer for that there.
Also, kindly refer to the Pinned messages of this channel.

gloomy thorn
#

Where can i ask bro, thank u for you’re kindness

#

Im new in discord and stuff...

onyx dagger
#

I hope you can see the File Claim option there, on the ban message.

#

Also, we cannot do much about this here, on Discord.

visual knot
#

hi. my account was blocked for 10 years, and my friends were blocked for a week . please understand the situation in detail and would like to receive any compensation for the inconvenience. I don't broadcast, I can't play tournaments and other games. proanimator and to review in detail the cause of my lock, and as quickly as possible asking me and my friend unban .
enemyAMG
enemyPSIHOLOG

5319220672
5572194441

polar marshBOT
#

@visual knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gloomy thorn
#

Yes i did that but no one has answered me

onyx dagger
#

And for the reason of why did you get banned, you may refer to the Pinned messages of this channel.

storm flumeBOT
#

Please refer to subpoint 2.12 in #faq for further information, @gloomy thorn.

gloomy thorn
onyx dagger
#

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding. @gloomy thorn This

onyx plover
#

<@&481161015728406538> first and second player on Europa still not banned even i send reason they used hack to reach on Conquer still playing ! its fair really ?!

sick shale
#

Do not use moderator mention for game related questions, @onyx plover

gloomy thorn
onyx dagger
#

Patience. @onyx plover

#

You may refer to #faq 5.4 for that. @gloomy thorn

gloomy thorn
#

Thanks bro i really appreciate that

onyx dagger
#

You're very welcome! ❤️

gloomy thorn
#

After this one day ban i will restore my rank ?

onyx plover
#

how can give you reason that's you believed he send screen shot to reach on conquer with hack .

onyx dagger
#

Is that Screenshot taken by him or by you, @onyx plover?

onyx plover
onyx dagger
#

Report him and be patient. @onyx plover

onyx plover
#

@onyx dagger lol I do anytime but they never seen my video that I uploaded on my Youtube channel

storm flumeBOT
#

Hello, @onyx plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sick shale
#

Both images are edited.

onyx plover
abstract moat
#

this dude salty 😭

onyx plover
#

what edited ?

#

the both picture without any edit I send here

onyx dagger
#

Kindly do not go Off-Topic in this channel. @abstract moat

onyx plover
onyx dagger
#

As you have reported the player, Kindly be Patient. @onyx plover

sharp sky
#

Why i am getting an error message that i am using a cracked version ?? I don’t use any cracked version. I am playing on iPhone (IOS)

onyx dagger
#

Kindly File Claim and refer to the Pinned messages of this channel. @sharp sky

onyx plover
#

@sharp sky don't play at phone and emo

sharp sky
onyx dagger
#

Kindly refer to #faq 5.4 @sharp sky

sharp sky
slate night
#

i changed my server by mistake...can anyone guide me on this

onyx plover
slate night
#

no any other options?

onyx plover
#

nope

slate night
#

i tried customer service but no reply

sick shale
#

Because it's not an issue, that's how it's supposed to work.

To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.

slate night
#

yeah i said it was unintentional

stark plank
#

@clear spindle (I also got emulator support. Also,I was the official volunteer helper on the Global GameLoop server before.)

clear spindle
onyx dagger
#

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @slate night PB_peepo_shrug

slate night
#

nvm

#

thanks anywayssarawink

onyx dagger
#

And if it was a mistake.. PB_peepo_shrug

clear spindle
#

Read his message twice facepalmpubgm

slate night
#

it is ..i changed it by mistake...didnt read the warning...which i know n accept.. my mistake...but i thought there could be a way to get it reset if i contact customer service
anyways..thanks again for helps! :)

onyx dagger
#

There was a way. But it was within 1st of December. :(

#

And You're very welcome! ❤️

rotund marlin
#

why is pubg constantly crashing when I try to login, i have 7 GB of free storage so that isn’t the problem. iPhone 7 iOS 14.2

storm flumeBOT
#

Please refer to subpoint 4.7 in #faq for further information, @rotund marlin.

charred quest
#

If there was a dude roughly 400 meters and he should be though a wall then flicked on my teamates and killed us all without looking at us I should report him right

storm flumeBOT
#

Hello, @charred quest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

charred quest
#

👍

polar marshBOT
#

@violet lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Can we remove or change email/password linked to an PUBG account?

fluid ore
#

why is the downloads of 0.0MB taking so long

clear spindle
#

The feature is in beta so might face issues while changing the password. ( Just provide a wrong password and you'll get an option to change it). To remove the mail you can try contacting the in-game customer service, @night cloak.

clear spindle
fluid ore
#

i have received dowload notifications in the game, it displays a download button

clear spindle
#

Try doing a routine repair and use a DNS.

fluid ore
#

What routine repair and dns

clear spindle
#

For DNS refer #faq 4.5 and Routine Repair can be done by logging out, Repair and select the routine repair option.

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
#

I only receive automated bot replies

clear spindle
#

Only they could help you.

fluid ore
#

@clear spindle will all my settings and sensitivity layouts etc be gone?

clear spindle
#

Nope it won't get removed. You can store those in cloud.

night cloak
clear spindle
#

As in beta, most likely it won't be able to remove.

night cloak
#

Maybe and tried entering the wrong password too but there wasn’t any option or prompt to reset password besides (LOGIN VIA VERIFICATION CODE)

clear spindle
#

Apologies, that option has been removed recently.

brittle hound
#

Hey can someone tell me that “Can Ipad players play in ClubOpens/ESL?”

onyx cairn
#

No, mobile devices, only.

brittle hound
#

kk

uneven pumice
#

Is here is any esports_SA staff? Who is involved in third party licensing

#

@onyx cairn sir

storm willow
#

@uneven pumice No, not in discord. If you have applied for tournament License, please follow up with the same mail your received.

onyx cairn
#

Your answer is pinned in this channel.

uneven pumice
#

@storm willow they are too much inactive. Like i applied for many event before but now they are too inactive they are not giving me mail when i apply when i ask something wong replying.

#

It about 2 weeks

onyx cairn
#

Once you and/or your application has been accepted they will answer you. If you don't get answer in an acceptable time span you may not be eligible and should try again later.

digital inlet
#

merhaba arkadaşlar tdmde sorun yaşıyorum yarımdıcı olacak varmı

uneven pumice
#

All the events are approved but they are not asnwering some question even my friend applied for event correctly but they are not contacting

onyx cairn
#

English only, @digital inlet.

#

Wait for them to reply, @uneven pumice.

digital inlet
#

Hello, I have no free gun and bullets. What could be the reason for showing? Can you help me?

night cloak
#

Hello dear, my GMAIL account have hacked, my connected PUBG account on Facebook and Gmail, I want to remove the Gmail link connected, because i don't want him to login in my account, how can you help me please?

Have a nice day.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

#

Hello, @digital inlet!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

charred quest
#

Some dude was flying around like harry potter with a car lmao and he landed killed me and went bacc to flying

storm flumeBOT
#

Hello, @charred quest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

charred quest
#

Double ping nice but okay

torn plaza
#

When will pubg be available in india

sick shale
# torn plaza When will pubg be available in india

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

torn plaza
#

Ok

south basin
#

Hello pls help me..anyone my pubg id got banned without any reason😭😭.....
On 12 december a notice came of 3rd party app...pls help me i have never used ang 3rd party app or any hacks pls help...i want mg id back 😭😭...

polar marshBOT
#

@south basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cedar vault
#

Hey some is using my account I have changed my password but someone still has access to my game

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @cedar vault.

distant ermine
#

Hello! Im just want to ask to if you get killed by a cheater and you get -40 why u didn’t get the points back if the guy get bann?

storm flumeBOT
#

Hello, @distant ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

distant ermine
#

Anyone can give me a good answer?

grizzled sparrow
#

hello, i lost my pubg mobile account and support in the app its so bad and slow, can someone help me? pls not a bot

#

hope some admin see this and help me

onyx dagger
#

Do you have the access to your Game account? @grizzled sparrow

grizzled sparrow
#

no

onyx dagger
#

And how does the hacker have the access to your Game account?

grizzled sparrow
#

not a hacker ._.

clear spindle
#

How did you lost the access??

grizzled sparrow
#

its just a bug i guess

#

i downloaded the newest version

clear spindle
grizzled sparrow
#

rock, u are an admin :o?

clear spindle
#

A moderator.

grizzled sparrow
#

oh, can u help me with this .-.?

#

i know i can make another account but i have a unique suit

clear spindle
#

Could you explain that ?

grizzled sparrow
#

ok let me use google translate (bad english skills)

lyric dock
#

I have a problem with the game. Can you help me? I have graphics problems. My mouse and keyboard do not work while in the game

#

@clear spindle

grizzled sparrow
#

ok I think 3 weeks ago since this happened, although I remember I had a bad connection at the time and the game asked me to go back to the main menu, but to avoid this I just left the game and went back in, then when I went back in I was in the login menu and my account (which is a guest account) was just not there

#

@clear spindle srry for the ping

storm flumeBOT
clear spindle
#

Guest account will get lost if you haven't linked it with a social media and won't be able to recover it,but you can try contacting the in game customer service @grizzled sparrow.

grizzled sparrow
#

Yes

#

:(

clear spindle
#

Should have linked with a social media account :(

fleet ibex
#

So I have a question: my friend and I want to get into a squad together, but we’re not friends because he just got PUBG. How can I ‘invite’ him or something?

celest shadow
#

If you have lost your guest account and would like to recover it, please contact the in-game customer service for further assistance. The customer service representative will lead you through the account recovery procedure, @grizzled sparrow.

grizzled sparrow
#

Support told me they cant help me bc I dont have the enought info

(Bruh they asked for the last day and hour I was playing in the account)

#

@celest shadow

night cloak
fleet ibex
#

Ok, how do I do that? Like where is the search bar

night cloak
#

how can i fix this

celest shadow
#

That is an information that you will need to acquire to give to the support agent, @grizzled sparrow.

grizzled sparrow
night cloak
grizzled sparrow
fleet ibex
#

Ok thanks

ionic valley
grizzled sparrow
#

Oh

cedar vault
#

M so worried 😟

cedar vault
#

What to do 😩

night cloak
grizzled sparrow
#

How @ionic valley

ionic valley
#

Say, last online 6 hours ago

grizzled sparrow
#

But they ask alot of things

#

Yes, 1828374938 days ago, but support ask for the exact time

ionic valley
grizzled sparrow
#

:(

ionic valley
#

It should be possible

night cloak
grizzled sparrow
#

Idk maybe in the night

grizzled sparrow
night cloak
#

i have latest version

grizzled sparrow
#

Downgrade

night cloak
#

@grizzled sparrow

naive zephyr
#

Please contact me as soon as possible. My account has been unlink from My Facebook, the account has been linked to the e-mail, the hacker has been playing with the hacker, and the rules have been broken through the hacker who linked my account to the e-mail (the third link). Then I took the first ban for a day, two days later, three days, and then a week . After the end of the last week of the ban, and I started to log in, the new email registration page appeared in front of me, and the name was required in which I changed the identity and the flag. Please help as soon as possible
My Device : Oppo A1k
Id : 5171458858
Account lvl : 71

night cloak
#

Hey my account as been banned for 7 days help 😢

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@grizzled sparrow

night cloak
#

i already have latest version

#

1.1.0.14556

grizzled sparrow
swift vortex
#

Help. I have an equipment problem. Helmet, backpack and weapons are not displayed in the lobby before the match

grizzled sparrow
night cloak
#

mean @grizzled sparrow

grizzled sparrow
#

Try and if it dont works go again to the newest

night cloak
#

how can i get old version

stone moss
polar marshBOT
#

@stone moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

west lion
night cloak
#

why pubg create this server

west lion
#

Right

night cloak
#

people not helping here

west lion
#

Exactly bro🤦‍♂️

clear spindle
#

Contact in-game customer service for account related issues.

night cloak
#

reboot auto replaying

#

and not giving real man to talk with me

#

look

storm willow
#

Did you share your account with anyone or purchased account? @night cloak

night cloak
#

No

west lion
night cloak
celest shadow
# naive zephyr Please contact me as soon as possible. My account has been unlink from My Facebo...

Hello. I suggest that you contact the in-game customer service as soon as possible and provide them with the information that they will require from you. Additionally, the customer service will require that you provide a few screenshots, you can upload those images to https://imgur.com and send it to the conversation as a link.

Please refer to the image below for further instructions:

storm willow
#

@west lion @night cloak do you use both iOS and android devices?

celest shadow
#

Please refer to my message above, @naive zephyr.

night cloak
#

No just ipad @storm willow

storm willow
#

Did you try deleting the app and reinstall?

night cloak
#

yes i did

naive zephyr
#

My account 😔

west lion
storm willow
#

Please write in #old with char ID, region and device info. @night cloak @west lion

naive zephyr
#

Please contact me as soon as possible. My account has been unlink from My Facebook, the account has been linked to the e-mail, the hacker has been playing with the hacker, and the rules have been broken through the hacker who linked my account to the e-mail (the third link). Then I took the first ban for a day, two days later, three days, and then a week . After the end of the last week of the ban, and I started to log in, the new email registration page appeared in front of me, and the name was required in which I changed the identity and the flag. Please help as soon as possible
My Device : Oppo A1k
Id : 5171458858

night cloak
#

ok

west lion
#

Ok

polar marshBOT
#

@naive zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

please dont spam @naive zephyr

storm willow
#

Attach the customer support response and also the error message ingame @night cloak @west lion

night cloak
#

mean

#

What is this about? I didn't use anything illegal, no hacks, no cracks, no mods.

glacial bramble
#

@celest shadow yes, that one also showing to my acc.

celest shadow
night cloak
#

@celest shadow I only played metro mode like 5-6 matches I still don't understand what I traded

#

I only play pubg to now complete daily missions. Waiting for my better phone to get back from service center

#

I still don't understand metro mode idk what the hell did I do wrong

#

They can revoke my right to play this mode. I don't even care lahul

storm willow
#

You can discuss in #pubg-mobile with other players @night cloak

night cloak
#

It's okay thank you for clarifying I'm out of here

south flint
#

@lime juniper please respond to my issue.

celest shadow
#

Feel free to share your concerns in #old, @night cloak.

south flint
# south flint <@237624303581921281> please respond to my issue.

<@&639889499718942720>
Hi Pubg Mobile,
My server was recently switched to Middle East due to a glitch from pubg mobile. I live in Canada so my server needs to be North America. This happened when I was searching for different custom rooms in different services. I did not get any message that I was about to switch my server.
This is very annoying because now I am struck with middle East server for 60 days. I can no longer push my rank in North America solo server to achieve conquerer tier.
Please help me to reset my server to North America as soon as possible because I did not switch the server. It was a bug in pubg mobile.
My ID is 5349740956
I hope to get a response as soon as possible.
Thank you.
Device: ipad 8
Wifi
Country: Canada
Id: 5349740956

#

@celest shadow atleast can you please help with my above issue?

distant ermine
# clear spindle If you're the first to report him.

WTF in this game million cheater! And more than 10 million players! How can I report him first? And why we don’t get our points back? WE who is ranking working hard to reach the Conqueror and you have a good loot and everything and a random guy come to uou with a AWM and when he is jumping and shoting only no scope headshots. It that real? And we get -40 if we die in first and if we win +20 this is nonsense. And we spend 25min in one game and we die by a cheater and it gives you +1or 2 for 25 minutes what the hell is thant?

south flint
#

It's not my fault. It's pubg's fault.

celest shadow
#

Can you please post this in #old, @south flint?

distant ermine
night cloak
south flint
clear spindle
#

@distant ermine *feedback.

distant ermine
south flint
clear spindle
#

@south flint please be patient they'll respond to your issue.

night cloak
south flint
clear spindle
distant ermine
clear spindle
#

I play for fun.

night cloak
#

Create a room by using normal room card. Then create a match as per your wish either solo or squad match. Once create a match there is option to select server in the top of the screen. Click on that and change server as yours wish then start a game by inviting anyone of your friend. Once match starts check the ping in below and close the game and room without playing. Now in home tab check your server its changes to what you selected (north america server in ur case). @south flint

south flint
distant ermine
#

🙏

night cloak
south flint
distant ermine
#

And @clear spindle please try to push your rank in FPP Duo Europe to Crown 5 its not hard and not difficult. And lets see how many cheaters did you found.

clear spindle
#

You'll not get FPP Duo match in emulator.

night cloak
plucky frigate
#

@clear spindle Yes u r right u can not push the rank in fpp in emulator lobby match making problems

distant ermine
clear spindle
#

No one play FPP in emulator, it's not a problem.

south flint
clear spindle
night cloak
distant ermine
#

And @clear spindle to be honest Im not born yesterday😉

clear spindle
#

So am I blob_amused

distant ermine
#

Yes, because you didn’t see this game big problems.

south flint
night cloak
south flint
#

Great.

distant ermine
#

@clear spindle why did you write that?

plucky frigate
#

@clear spindle Bro first u will close the slowmode of feedback bugs 6 hours wait whats?

clear spindle
distant ermine
#

Oh again? Can you say something different? Its to boring🥱🥱

clear spindle
#

@plucky frigate Slowmode cannot be reduced in that channel. You can edit your previous message in there or could wait for 6 hours.

storm flumeBOT
#

Please avoid going off-topic, @distant ermine. You may have unrelated conversations in #chat.

distant ermine
#

@clear spindle yes call the bot because you can’t answer🥺😏

clear spindle
#

Please avoid going off-topic, @distant ermine. You may have unrelated conversations in #chat.

plucky frigate
#

@clear spindle I was already edit my previous message but they did not replyed me

clear spindle
#

Wait patiently.

#

Also please add more details about the issue in there, @plucky frigate like how it got changed etc...

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @tidal light:

:white_small_square: http://bit.ly/37Lgfbm

hard talon
elfin canopy
#

Please wait for the cooldown period to be over. After that you change your age to over 18 from in-game settings.

plucky frigate
#

@clear spindle bro i will send all the information on #old

hard talon
#

I have to wait for like a month?

clear spindle
#

Yep.

night cloak
#

hello

#

can PUBG Mobile Koren version

#

access same servers? like us ?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

night cloak
#

im not talking about support

orchid gulch
#

How do I fix it

night cloak
night cloak
# orchid gulch

Make sure the id and password to login to your account is correct.

orchid gulch
#

I’ll try thanks for the information

night cloak
frosty prawn
#

The change switch of country is disappeare

#

Please help me

night cloak
onyx dagger
#

Could you please share a screenshot of the in-game settings here, @frosty prawn?

#

Please do not misguide other members. @night cloak

night cloak
onyx dagger
#

If his account is created in one of the EEA regions, he wont be able to change the Country due to the laws. @night cloak Shrug

night cloak
#

Ok

onyx dagger
#

Alright then.

night cloak
#

I am banned again for one hour. Last time

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

green dragon
#

Dear Pubg Mobile team, my account ÅM 终 DevilJoy with id 5271655674 was blocked for violating the user agreement for 10 years, please check everything again, I did not commit any illegal actions against allies, did not use cheats and bugs, did not use the GFX tool, please help, because this account is very dear to me, I have been playing since season 4 and actively since season 13, I invested my money in it to buy the Royal Pass, there are many of my friends in my Anarchist mause clan, among whom there is not a single cheater, in games with I did not hit with cheaters and did not play with cheaters, the account was blocked by mistake, please check everything again and reply to this mail. Thank you in advance.

polar marshBOT
#

@green dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @green dragon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

onyx dagger
#

He is already answered by the bot. @night cloak facepalmpubgm

south flint
night cloak
main cloud
#

when will it be possible to open a premium box?

night cloak
amber saddle
#

Before 3 days i was playing metro mood with auto team and in the beginning of the game one of them get banned.. and this morning i got ban for a week 😶! What’s my fault if the game put me with a cheater 😶!

polar marshBOT
#

@amber saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
onyx dagger
main cloud
#

when will it be possible to open a premium box?

onyx dagger
storm willow
south flint
frosty prawn
#

@onyx dagger all the settings?

steady grove
#

How some Players in india are able to use Global Version

south flint
# onyx dagger You may state the issue here.

Issue is...
<@&639889499718942720>
My server was recently switched to Middle East due to a glitch from pubg mobile. I live in Canada so my server needs to be North America. This happened when I was searching for different custom rooms in different services. I did not get any message that I was about to switch my server.
This is very annoying because now I am struck with middle East server for 60 days. I can no longer push my rank in North America solo server to achieve conquerer tier.
Please help me to reset my server to North America as soon as possible because I did not switch the server. It was a bug in pubg mobile.
My ID is 5349740956
I hope to get a response as soon as possible.
Thank you.
Device: ipad 8
Wifi
Country: Canada
Id: 5349740956

onyx dagger
#

Just a picture of the in-game settings. @frosty prawn

#

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @south flint PB_peepo_shrug
Also, Kindly refrain from tagging the CT.

onyx dagger
steady grove
#

<@&639889499718942720> many players have access to their global version without any kind of vpn

onyx dagger
#

And kindly refer to the Pinned messages of this channel, @steady grove.
Kindly refrain from tagging the CT.

native coyote
#

@lime juniper Why don't we bring DRIVE-BY to Pubg Mobile. I'm sure those who enter "solo vs squad" will have a lot of fun. Yaay

onyx dagger
#

You may share your thoughts in #old. @native coyote

steady grove
#

When will i get the mail of beta confirmation

onyx dagger
#

The BETA Version is already relased, @steady grove

south flint
onyx dagger
#

There was an option for that, but it was within 1st of December. @south flint

steady grove
#

I have downloaded and put the entry also but haven't got any confirmation

onyx dagger
#

Region/Country? @steady grove

steady grove
#

India

onyx dagger
#

Now that might be the reason.

south flint
steady grove
#

How should i get the beta code

#

Without account confirmation

onyx dagger
#

You may report the issue in #old, @south flint

#

You would get the code in-game. @steady grove

steady grove
#

Ok thanks

#

Let me check

south flint
onyx dagger
#

Alright.

#

No one would reply there, @south flint.
The Tencent staff team goes through that channel everyday.

lethal jetty
#

Hello! My account have been banned for no reason!!. I do not break the rules and I always play fair!. Please could you help 😦

polar marshBOT
#

@lethal jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

south flint
onyx dagger
#

Customer Service in-game is the way. @south flint

south flint
#

In game is not responding to my issue.

#

Anyway I don't think you can help with this. Thanks.

frosty prawn
onyx dagger
#

Unfortunately, Accounts created in EEA regions cannot change their Region In-Game, (Due to the Laws), @frosty prawn PB_peepo_shrug

steady grove
#

I am not getting any test server option in my account for getting beta code

onyx dagger
#

The game is banned so there wont be any updates, @steady grove. Facepalm

sterile mica
#

Здравствуйте, 13.12.2020 в 13:41 покупал UC через платежную систему Qiwi, средства были списаны с электронного кошелька, а игровая валюта была не зачислена на аккаунт, оплату производил на e-mail: serg.ovch@icloud.com
ID: 5584970030
Имя в игре: Blackguy2709

onyx dagger
#

English please. @sterile mica

steady grove
#

@onyx dagger i am still able to open my main global account without any vpn or other source

onyx dagger
#

Updates, @steady grove.

tardy nova
onyx dagger
#

Do you use GFX tools, @tardy nova?

#

Or VPN?

sterile mica
onyx dagger
#

Qiwi payment? @sterile mica

tardy nova
sterile mica
steady grove
#

@onyx dagger i live in India I have some queries as tencent already stopped servers for india

onyx dagger
#

You may refer to the Pinned messages of this channel. @steady grove

#

If you buy UC from sites Other than MidasBuy and In-Game, @sterile mica, the UC will be deducted from your in-game account.

tardy nova
#

i downloaded pubg on the official page on the Instagram. This message poped me 3rd time

tribal knot
#

hello, my region has changed, but I haven't changed it

#

Help

steady grove
#

@onyx dagger how should i report yt channels who are providing hacks.

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @steady grove:

:white_small_square: http://bit.ly/37Lgfbm

onyx dagger
#

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @tribal knot

#

You're welcome. @sterile mica

tardy nova
#

@onyx dagger please help me why my account terminate 3rd time my id:-5556589230

steady grove
#

@onyx dagger i am not able to report youtube channel providing hacks

onyx dagger
#

Try to check if there is any VPN Applications in your device. @tardy nova

tardy nova
#

i don't have any vpn on my device.I playing pubg on wifi

steady grove
#

@onyx dagger i am not able to report

onyx dagger
#

Shrug @steady grove

#

Now that's weird. @tardy nova

steady grove
onyx dagger
#

@clear spindle This

steady grove
#

@onyx dagger check the ss

clear spindle
#

Open it in a browser or DM me the link, @steady grove.

onyx dagger
#

Wait for Rock's reply.

steady grove
#

@clear spindle i have dm you the channel link

tardy nova
#

@onyx dagger please help me when i open my second account on pubg its fine i played 2 to 3 games recently i don't get any pop up after that i playing on my primary id i got this pop up again your account is terminate why?

storm flumeBOT
#

Please refer to subpoint 4.11 in #faq for further information, @tardy nova.

bronze idol
#

Normally an EU player, played a game with a friend and now stuck on ME have signed out n back in multiple times looks like im stuck on ME. Any help? dont want to wait a whole 50+days smh help pls

arctic shoal
#

how to change email link ? coz i forget my email name and password when i change my device android to ios.

frosty prawn
#

@onyx dagger no any way to solve this problem?

onyx dagger
#

You may contact Customer Service in-game for that. @arctic shoal

#

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @bronze idol

bronze idol
#

What does the last part mean about the selected server? is that the same as the first thing u said about having to wait 60days?

dawn finch
#

Hello when I try pay for subscription its say my account is at risk so I can't by it anyone have a clue how to fix this uc I buy with no problem .

tranquil viper
#

PUBGmobile support, Where can I find the License Agreement to PUBG Mobile?

onyx dagger
#

You may contact Customer Service in-game about this. @dawn finch

#

License agreement? @tranquil viper catpeek

native coyote
#

because it's so cheap

dawn finch
#

Thy say i need reinstall game so I did this and still can't do this

tranquil viper
onyx dagger
#

You may change the server after 60 days. Also, You may play on the selected server for now, until the cooldown timer reset. @bronze idol

#

Yes. @tranquil viper

#

You may tell them that it didnt work. @dawn finch

limpid cypress
#

eee

steady grove
#

How can i get pubg partner title

onyx dagger
#

Hello, @limpid cypress.
Kindly state your issue.

#

That title is no longer Acquirable. @steady grove

limpid cypress
tranquil viper
limpid cypress
#

why cant i open it ThinkO_O

onyx dagger
#

You may wait for the premium carates to come back. @limpid cypress

limpid cypress
#

ouuuuuhhh

bronze idol
onyx dagger
#

Search on google? Or I think you can find it in the Login page. @tranquil viper

onyx dagger
limpid cypress
#

okey danke, btw this too

#

waited for like day

tardy nova
#

@onyx dagger after doing that steps if i get this pop up agian on my screen what shoud i do?

onyx dagger
#

The issue is known, @bronze idol.
Feel free to report it in #old. Unfortunately, we are not able to assist with this. Sorry for the inconvenience.

tranquil viper
steady grove
#

@limpid cypress mk14 mk14 mk14 mk14

limpid cypress
#

hMMM

onyx dagger
#

You're answered about that too. @limpid cypress

bronze idol
onyx dagger
#

Let's not go Off-Topic here. @steady grove

#

May I know what is the issue? @tranquil viper

steady grove
#

@onyx dagger it was just for fun

tranquil viper
onyx dagger
#

You're reporting it there. As it is an issue. The Tencent staff members go through that channel everyday. @bronze idol

bronze idol
#

thanks

onyx dagger
#

So you just would like to know where it is? @tranquil viper

#

And you're very welcome! @bronze idol

onyx dagger
#

This is a Support Channel.

tranquil viper
steady grove
#

@onyx dagger can i get some promotion for my yt channel here

onyx dagger
#

File Claim, and then state the issue to the Customer Service in-game. @tardy nova

#

No. @steady grove

onyx dagger
tranquil viper
tropic shuttle
#

Where is the channel for reporting cheaters?

storm flumeBOT
#

Hello, @tropic shuttle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

topaz bison
#

Hello i need help the game support dont answer me since 2 days

onyx dagger
#

Kindly refer to #faq 5.4 @topaz bison

topaz bison
#

My account has been hacked and game chat support dont a'swer

tardy nova
#

@onyx dagger why 90 fps is not working on PUBG KR?

onyx dagger
#

We provide support only for the global English version of PUBG MOBILE here. @tardy nova

topaz bison
#

I am global pubg mobile player and i need help

#

Some admin here ?

tardy nova
#

@onyx dagger ok sorry bro.

onyx dagger
#

No worries! @tardy nova

topaz bison
#

My account has been hacked, a hacker can still login in my account via twitter

onyx dagger
#

You're answered above. @topaz bison

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @topaz bison.

tardy nova
#

@onyx dagger Thanku so much for your help bro.

clear spindle
#

@tranquil viper you can find it from the login page of the game.

onyx dagger
#

You're very welcome! @tardy nova 🤗

topaz bison
#

Why the game support dont answer me please

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @topaz bison.

tranquil viper
topaz bison
#

I need to unlink twitter on my account

clear spindle
#

Contact in-game customer service and wait patiently for a reply from them.

topaz bison
#

Machette they dont answer me

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @topaz bison.

topaz bison
#

Rock im waiting but no one can answer me.. in game customer service

tardy nova
#

@onyx dagger can i send you request on discord?

storm flumeBOT
#

Please avoid going off-topic, @tardy nova. You may have unrelated conversations in #chat.

topaz bison
#

patience
@clear spindle Bro do u know how many times take for answer

clear spindle
hollow oracle
#

Why doesn’t Pubg allow jailbroke phones

#

@clear spindle

clear spindle
#

Jailbreaked devices are vulnerable and some applications change the data of the game.

hollow oracle
#

What

#

The English didn’t make sense

clear spindle
#

RIP autocorrect.

hollow oracle
#

Ok I understand that it’s not allowed, I’m asking what the reasoning is behind that

#

Especially since you can download anti jailbreak detection so you can bypass it

hardy meadow
#

How do I get access to emulator chat?

storm flumeBOT
frail urchin
#

İ want to know my ban reason how can i do that

polar marshBOT
#

@frail urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glad glen
#

Can you help me ban my account data for 10 years?

polar marshBOT
#

@glad glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

umbral bay
#

Anyone please help mr

#

*Me

onyx cairn
#

What is your issue?

umbral bay
#

I was mistakenly changed my Region from Bangladesh to Turkey 180 days ago now I'm changing back to Bangladesh it asks for number i did then a code come whenever i put that code it says Parameter error

#

I can't go change my Region whenever i tried to verify and put right code it says Parameter error

#

Help me please @onyx cairn

onyx cairn
#

Please contact the customer service via in-game settings, only they can help in this matter.

umbral bay
#

Okk

topaz bison
#

Please contact the customer service via in-game settings, only they can help in this matter.
@onyx cairn NO ONE ANSWER

#

I try since friday

onyx cairn
#

Follow the automated message system and answer correctly to get the answers you need. Try to state your issue as good as possible in short but detailed phrases. This is the way.

topaz bison
#

Can someone ban my account 7 day? For unlink twitter access, a hacker take my twitter and can login

sick shale
storm flumeBOT
#

Please do not use languages other than English, @earnest path. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

topaz bison
#

What can i do for be banned 7 days ? For unlink twitter

median pivot
#

hello how can i fix the 10 min ban knowing that im very legit

gilded saddle
#

Need some care of help about my account some one stole my mobile last night and he add 3rd link email in my account now when I login my game account he distrub me too much he always login from other screen how can I fix this I have all data

sick shale
#

@median pivot What's the error message?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @gilded saddle.

gilded saddle
#

They don't want help 😩

snow basin
#

hello , is the Cinema View Banned able?

median pivot
#

we have terminated your connection because of data with your client, please check your network and try again, unlocks in 10 min @sick shale

#

and also the message above in the image

storm flumeBOT
#

Please refer to subpoint 4.11 in #faq for further information, @median pivot.

median pivot
#

@sick shale and im using iphone x never cheated

sick shale
#

DNS troubles, refer to subpoint 4.11 in #faq for further information, @median pivot

snow basin
#

@median pivot Cinema View banned able in pubg mobile emulator?

median pivot
#

@sick shale can you please explain cause i dont get it

#

@snow basin what do you mean ?

sick shale
#

@snow basin Modifying game files is against terms of service, it's not allowed

snow basin
#

yes Modifying game files

#

its like ipad View but more bigger

storm flumeBOT
#

Use of unauthorized third-party software or methods, @snow basin, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

snow basin
#

ok ty guys i understand

sick shale
#

@median pivot Go to #faq channel and scroll down to subpoint 4.11

median pivot
#

ok right now

#

@sick shale it mentions only android no ios

sick shale
olive fox
polar marshBOT
#

@olive fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

median pivot
#

but to know i am in morocco it works everywhere in the word those dns ? @sick shale

warped pagoda
sick shale
#

@median pivot What do you mean?

median pivot
#

on any worldwide wifi that works as configuration ? @sick shale

sick shale
#

Yes, it should work

#

Try it

warped pagoda
#

@sick shale How is that meant by the uc? there is 50% but with the $ 100 offer you only get 1000uc more

boreal cloud
#

there’s this problem about arcade, when you’re in a squad you can’t play it (even though all of us downloaded the map) here’s a screenshot

wild spoke
#

Hi @polar marsh and <@&639889499718942720> ,
My server was recently switched to Europe due to a glitch from pubg mobile. I live in USA so my server needs to be North America. This happened when I was searching for different custom rooms in different services. I did not get any message that I was about to switch my server.
This is very annoying because now I am struck with Europe server for 60 days. I can no longer push my rank in North America squad server to achieve conquerer tier.
Please help me to reset my server to North America as soon as possible because I did not switch the server. It was a bug in pubg mobile.
My ID is 5343644937
I hope to get a response as soon as possible.
Thank you.
Device: iPhone XS max
Wifi
Country: USA
Id: 5343644937

sick shale
#

@boreal cloud Tell your teammates to download all maps

boreal cloud
#

they have

#

it’s a glitch that it says that my teammates haven’t downloaded it but they have

storm flumeBOT
#

Hello, @boreal cloud!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

warped pagoda
#

@normal fulcrum can u help me?

normal fulcrum
#

How can I help you @warped pagoda

warped pagoda
#

@normal fulcrum Because with the 100 $ packet there is only 720uc more and that's not 50% of 8400 uc. do not understand the offer

normal fulcrum
#

Your country @warped pagoda?

warped pagoda
#

Germany i pay with usd

normal fulcrum
#

Ok

#

@warped pagoda Is that midasbuy offer?

warped pagoda
#

Yes

normal fulcrum
#

Then you can to contact customer support of midasbuy @warped pagoda

warped pagoda
#

Okay

silk zodiac
#

i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @silk zodiac. Remember to read through #faq before asking questions in the support channels.

silk zodiac
#

my account has been stolen and i want to untie all links

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @silk zodiac.

blazing pecan
#

‏ ID:5545696742

opal gull
#

My uc was deducted for no reason I have never purchased uc from unoffical pages and I have proof I'm really disappointed I can't purchase anymore, I have contacted pubg multiple times with no response please I need some help

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @opal gull.

opal gull
#

@storm flume I have for a week now no response

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @opal gull.

gray wren
#

My account was closed for three days and I did not download anything that could help me to return my account and everything

ID: 5164299820

polar marshBOT
#

@gray wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow cliff
#

Hello, he has been answering me for a month, I am writing to support the game, I am not responding to mail. What do i do?

#

am 40 years old and I spent $ 10,000 in the game 2 years of my life I spent on achievements, I very much ask you to unblock my account

polar marshBOT
#

@hollow cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please do not use languages other than English, @lament finch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

fossil plume
#

the hacker has threatened me with getting ban in my account help me please

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @fossil plume.

thorny sand
#

Hello! I'm trying to add my friends as partners in pubg mobile but my Available Partners list is empty. I have more than 500 synergy with at least 3 friends but still I can't add them as partners (Lover, BFF etc..). Also my friends can't see me in their list but can see everyone else. Any ideas?

night cloak
#

Anyone got a solution for iphone sound problem , when I open the mic game sound becomes low ??

night cloak
sick shale
#

Submit a report in #old please, and make sure to include the following information:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

soft radish
storm flumeBOT
#

Hello, @soft radish!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

Help guys my account hacked

#

Pls help me 😭😭😭😭

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

ionic iris
#

How long does costumer service takes to answer

hollow oracle
#

@ionic iris in my personal experience it usually takes 3-7 days

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @ionic iris.

hollow oracle
#

@sick shale I have a question about Pubg and jailbreaking your phone. There is a feature with jailbroken iPhones that allow you to simply disable the jailbreak with a button. I currently have a jailbroken device. If I have Pubg on my phone even tho it’s jailbroke will I still be banned even if I’m not actually playing during that period?

sick shale
#

Sorry I don't have enough information in this regard, but it's not recommended to play with jailbroken devices.

hollow oracle
lethal wing
#

Hello, he has been answering me for a month, I am writing to support the game, I am not responding to mail. What do i do?
am 40 years old and I spent $ 10,000 in the game 2 years of my life I spent on achievements, I very much ask you to unblock my account 544111961

polar marshBOT
#

@lethal wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

My account is hacked

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

unborn cypress
#

Hello, I made my server in the middle east by mistake. Can you help me? id: 5403562743

sick shale
#

You should wait for the cooldown time to be over, no other way

unborn cypress
#

My effort will be wasted if you could help me?

trim pebble
#

does the ballistic msak actually work

sick shale
#

What's this

lean osprey
#

hello, my account was hacked and banned for nothing I didn’t use third-party programs that changed the game files, please reconsider the reason for the ban

polar marshBOT
#

@lean osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@polar marsh The event has just started Are the scores normal? Is this a joke?

#

@polar marsh Popularity ranking fever

dreamy sundial
#

@polar marsh someone has hacked my Pubgm account and linked his twitter to my account what should I do now please help

#

He is even using hackes in my account

#

@polar marsh I have my facebook link to my account but the hacker has linked his twitter please me I have even tried in costume chat but nothing happened even said 3 email but nothing happened why you guys are doing this he has even changed my in-game name and spent my all UC please help me unlike the hackers twitter account before 21 days please @polar marsh it's a request from a Pubg lover please guys I am trying everything I can from (8 December ) please help me

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @dreamy sundial.

dreamy sundial
#

@polar marsh I have done but nothing happened please help me

#

Please @polar marsh

#

I even tweeted my problem but no one replied @polar marsh

#

Please @polar marsh help me unlike hackers twitter account from my Pubg account please help me it's a big request from you guys

#

It's so sad that you guys are not helping me out from this @polar marsh

#

@polar marsh you disappointed me so much now

storm willow
#

@dreamy sundial only ingame customer support handles account related issues. Please contact them

dreamy sundial
#

They are not helping me @storm willow

storm willow
modern ridge
#

Please Remove Aim Asist from Game PUBG its Help to Remove Cheaters From the Game

fringe whale
#

Am I gonna get banned for using VPN because without my iphone lags because I have slow WiFi

fierce night
#

hello ,
how to get the hashtag vanguard one on pubg ??

sick shale
#

@fierce night This title is given to certain beta testers and community moderators.

sick shale
#

You can't apply for that, at this moment

fierce night
violet silo
#

so i have a question i never really understood and forgot what the answer was: is it ok if i create a alt pubgm account to hold a squad (be leader of squad) so i can have different squads to manage and also for rewards and etc, also if it is ok, can i give popularity to myself through purchases and gain rewards and use it like a normal account, i dont cheat or anything related and ive looked into it and it doesn't seem to block another account creation/ social media acc link...

#

but also i would not abuse the many things and aspects of having an alt acc like multi rewards, synergy, popularity etc etc that you could call harvesting or whatever, i just would use it for the sole purpose of being leader of clans and expanding my freindlist (since im at max)

#

i understand you can abuse it , like using low level to host a match to match with other low levels or to abuse popularity system, ranking system, bargaining system and many other achievements and etc etc what ever you could gain from an alt basically but i only need it for clan leadership and to expand my freindlist.

#

this is also a question many others would probably like an answer to

#

an answer that clarifies everything

spark wing
#

Dear Sir/ Madam
Subject: PUBG ID Log In Problem, Please Help Me
Dear Sir / Madam
My Account User ID is BLACKӁRIDER
My Game ID: 5312315449
Email ld is jamescroft5566@gmail.com
Nick Name:jyotish shah Your Game Name:BLACKӁRIDER
Sir/Madam, I am not able to login in my PUBG
Account,
Its Showing Your Account has been Disabled for
violation
of PUBG Mobile Guidelines.
ButI Had not Done Anything against Your Guidelines,
always Follow Every Guidelines And Terms.
Please Activate My PUBG Account Its Very Valuable
&
Important For Me.
Thanks
Your Sincerely
Your Name:jyotish shah

violet silo
polar marshBOT
#

@spark wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gentle bluff
violet silo
clear spindle
#

You can as you only need to add more in friends list and as a clan leader.

violet silo
#

so i can make an alt for the sole purpose of managing a squad and adding more friends?

#

i dont want ban thats why i ask to clarify

sudden wraith
#

please,return the server to europe, i changed it by accident

clear spindle
clear spindle
#

@fringe whale VPN is not recommended.

lusty inlet
#

Hi...my joystick and camera moving itself on i pad air4...can anyone help me? Is there any solution?

sudden wraith
#

but i did it by accident, why won't i restore it

clear spindle
#

There are no accidents.

vernal mulch
#

hi. is the wishing treeman set only gonna be trial or it's gonna be purchasable later on?

clear spindle
#

@vagrant tulip DM me that.

clear spindle
little jackal
#

It has been stuck here for hours

clear spindle
#

Check if there's OBB file in the internal storage.

little jackal
clear spindle
#

Can you check the size?

edgy crypt
#

My brothers id showing 3rd party app ban for 15hrs but he didnt yse any vpn gfx nothing thn why that notice pop up anybody know

polar marshBOT
#

@edgy crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little jackal
#

Empty

#

But it doesnt doenloading

#

It only says starting

clear spindle
#

Reinstall the game from playstore.

little jackal
#

Ok

cedar swallow
#

Is there any Pubg mobile version that runs 120 fps?
If not then is there any plan for it any time soon?

vagrant onyx
#

@cedar swallow i saw some new generation device run it

cedar swallow
clear spindle
#

He must be pointing out GFP.

cedar swallow
tired patrol
#

#questions I had link a email I'd to my pubg acc which I no longer have access to. I want to unlink the email and link a new one

clear spindle
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @tired patrol.

cedar swallow
#

I think pubg needs to unlock the frame rates for Emulator players at crazy limits 120 or more fps , pubg mobile became more popular on emulator recently

vagrant onyx
#

@tired patrol i don’t think its possible to unlink email for now
I recommended you to contact customer service

vagrant onyx
cedar swallow
vagrant onyx
#

@cedar swallow yes , right

#

@cedar swallow maybe new iPhone 12 support 120fps

#

Try to ask maybe someone who have it

cedar swallow
vagrant onyx
#

@cedar swallow yes 120 fps does not support for emulator

#

Sometime you might find issue using also 90fps
Some other people also

#

90fps also new fps added to the game not old like the other one

#

Like i said before they might do in future update

#

Better to wait for sometime

warm surge
#

Will pubg release some reddem codes by which we can get m4 glacier

past laurel
#

is using macro ban-able in emulator ?

vagrant onyx
clear spindle
#

@past laurel yes.

little jackal
#

Why is it all white

clear spindle
#

Try restarting the game.

marsh ibex
#

@clear spindle yesterday I played bonus challenge.. But today bonus challenge is not available ingame.. Bonus challenge remove from game.. What's the reason

clear spindle
#

They might have removed it for optimizing.

marsh ibex
#

@clear spindle can you please confirm when it will come.. I mean approximate date..

shell tapir
#

@little jackal I have it once. Try repair the client. Log-out and click ,,repair” and select routine repair.

clear spindle
#

i'm sorry, I won't be able to give an ETA.

marsh ibex
#

Okay

winged sorrel
#

My email got hacked which is connected to pubgm is there someone i can talk to to solve this issue

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @winged sorrel.

final moon
#

hi guys what to do if you accidentally change the server?

clear spindle
#

You can change it after 60 days.

final moon
#

I saw a bug from the lobby is it true?

storm flumeBOT
#

Hello, @final moon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak
#

Is there any way I can change my server
I am in Europe right now, want to switch back to Asia

clear spindle
#

If you have changed it recently then you have to wait for the cooldown.

night cloak
#

Is there no other way because my ping is very high

clear spindle
#

Unfortunately no other way to change, you can ask one of your friend to invite you to play in Asia.

night cloak
#

Alrigjt

clear spindle
#

??

#

What are you talking about??

#

That's a discord cache, restart your device.

olive dune
#

Pls anyone help my account ngot banned while i was in my game how to recover my account

polar marshBOT
#

@olive dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

scenic sentinel
#

@clear spindle hello sir. I am not getting Christmas lobby theme. Please can you give me solution☹️

steep cradle
#

Hi PUBG keeps crashing.

winter fiber
clear spindle
#

@scenic sentinel do a routine repair and check.

storm flumeBOT
#

Please refer to subpoint 4.7 in #faq for further information, @steep cradle.

scenic sentinel
#

@clear spindle ok thankyou sir. I will try

lusty inlet
#

camera is moving when i touch joystick and sometimes joystick and camera moving itself even if i dont touch anywhere on the screen...and i have done routine repair two times and reinstalled the game..but still feel the same....can anyone help me?

#

@clear spindle are u there?

clear spindle
#

Please report that in #old.

lusty inlet
#

Ok

clear spindle
#

Also try to add a video recording if possible.

olive turret
#

Using dns is highly recommended or not

#

Everyone is confusing

#

We r puzzled now

clear spindle
#

DNS is fine as long as it shouldn't change your location.

scenic sentinel
#

@clear spindle I am tired routine repair and restarted game but i am not getting christmas lobby😩

clear spindle
#

Can you check the inventory ?

scenic sentinel
#

Yes its not there in inventory @clear spindle

clear spindle
#

And you have tried relogin ?

viscid ingot
#

Can i get a confirmation bro, is use of dns is safe..! Pls reply me bro

olive turret
#

@clear spindle what ur saying saying is right then some of them is getting banned and some of them or not?

viscid ingot
#

@clear spindle thank you bro

clear spindle
#

As I have mentioned some might change the location. You can use the one mentioned in #faq 4.5

dawn pecan
#

When PUBG MOBILE INDIA come?? 🤔

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @dawn pecan:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

olive turret
#

@clear spindle bro im extremely sorry if it hurted for asking that again and again

clear berry
#

Why tf I cant log in through my twitter? My id isnt banned but i cant login

clear spindle
#

iOS??

clear berry
#

Yes

grim relic
clear berry
clear spindle
#

Try clearing cache of safari, uninstall the twitter app and login from browser.

dawn pecan
#

@clear spindle when PUBG MOBILE INDIA came??

clear spindle
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us, @dawn pecan.

lucid marsh
#

Is it true that pubgm sucks?

lucid marsh
#

And codm is better?

grim relic
clear spindle
#

Both are different games and it's up to the players. Use a discussion channel for these, @lucid marsh.

round rune
#

Hello. my account was blocked for 10 years. the reason is not clear, because this is my main account with upgradable weapons. I pushed a lot into him. I ask you to see what the problem is, after all, no cheats were used, and so on. here is the id of the account 5316771738

polar marshBOT
#

@round rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear berry
#

Should I be worried about someone hakin into my account tho? Lol i dont have dodgy friends on game or twitter but lot of people seem to be loosing their account

clear spindle
#

No, if you're afraid of that you can change the password. The other issue is iOS messing up with things.

kindred steppe
#

dear pubg mobile i want payload mode on custom room

blazing aspen
#

ha ha cong atams?

storm flumeBOT
#

Please do not use languages other than English, @blazing aspen. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

fossil orchid
#

I changed the server by mistake ,how I changed back?

night cloak
#

PUBGM official website. What is it?

final cloak
#

How to change stupid server back to Asia ?

#

It got changed without permission in my younger brother's account while creating room.

zinc hill
#

i need to contact a PUBG Offical as soon as possible, as my account is in danger

inner egret
#

What ?

#

Ok

clear spindle
#

Report it in #old, @final cloak.

#

@onyx plover let's not make such comments in here.

agile shuttle
#

Hi, I’m from a registered e sports company in Sri Lanka.
Does Pubg mobile ban players and downgrade their tier to BronzeV only when players use hacks or unauthorized applications? Or are there any other situations that Pubg downgrade the player’s tier to bronzeV

onyx plover
#

@clear spindle rocky OhNo o.k

clear spindle
night cloak
#

Is ranked arena coming back anytime soon

clear spindle
#

No information.

night cloak
#

What about arctic mode since erangel is snow themed

gloomy folio
#

soo i tried sharing my sensitivity to my friend, but when he put in the code it says "failed to retrieve the shared sensitivity". Is there a way to fix this?

drifting yoke
#

Russian version has tech support ?

alpine flower
#

@drifting yoke you mean Russian discord ?

drifting yoke
#

What to write here

#

@alpine flower вы понимаете русский?

alpine flower
#

No I don't, join Russian pubgm discord

drifting yoke
#

@alpine flower yes i'm looking for russian discord

alpine flower
#

@drifting yoke shall I send you the link?

drifting yoke
#

@alpine flower yes it would be nice

radiant trench
#

hey, woke up today finding my mail account got banned 10 years although this account never ever played with any kind of hack.
how to contact the pubg support to escalate this issue

polar marshBOT
#

@radiant trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

midnight relic
onyx dagger
#

You mean the Email and the Twitter account? @midnight relic

midnight relic
#

No two separate twitter accounts

floral moon
#

i want to block 1 user but there is no option for block in game

onyx dagger
#

But you're only able to link one Twitter account to one Game account. @midnight relic

strong loom
#

plz help me

onyx dagger
#

You may add him as a friend, and then open the chat with him, and then you can see the option to Block. @floral moon

#

Yes? @strong loom

strong loom
#

my id got hacked plz

onyx dagger
#

Do you have the access to your Game account?

strong loom
#

plz unlink my fb

#

ye i access my account

#

on gmail

onyx dagger
#

Then you may Unlink it via the in-game settings.

strong loom
#

no i cant

#

beacuse hacker is login by my fb id

#

plz sir help

onyx dagger
#

Kindly contact Customer Service in-game about this as only they can help you with Account related issues. @strong loom

strong loom
#

no they are not answering me

gray maple
#

Hello ! Please someone tell me why I can't copy a layout by providing a code because when I enter a layout code they tell me " failed to retrieve data " , someone can help me please ?

strong loom
#

plz can you help me

onyx dagger
#

Refer to #faq 5.4 for that. @strong loom

#

That might be the wrong code. @gray maple

strong loom
#

plz sir my id my fvt

midnight relic
gray maple
onyx dagger
#

Unfortunately, we cannot do much about this issue here, on Discord. You may contact Customer Service in-game about this. @strong loom pepo_shrug

strong loom
#

plz sir i request you

onyx dagger
#

Kindly contact Customer Service in-game about this. @midnight relic

strong loom
#

he cant anwering me

onyx dagger
#

But I dont think that you can add Two Twitter accounts.

#

Wait patiently for his reply then. @strong loom

strong loom
#

😭 plz sir

gray maple
#

There is a solution for this bug or problem or Nah ?

strong loom
#

no gmail or fb account link in game

gray maple
#

I tried so many times Its the same thing

strong loom
#

fb account is hacked

onyx dagger
#

You need to be Patient in this regard. That is the only way. @strong loom

#

Kindly refrain from Repeating.

gray maple
#

It's not a bug tho ?

onyx dagger
#

That would be a wrong code then. Or can be a Bug. @gray maple

strong loom
#

oki can you ban my id for 10 years

gray maple
#

Yea I think it's a bug . I reported it but no answer from the support

onyx dagger
onyx dagger
gray maple
#

I did but I hadn't any answer about that

onyx dagger
#

No one would reply there. The Tencent staff members go through that channel. pepo_shrug

gray maple
#

Okay

onyx dagger
#

Alright.

strong loom
#

you cant help me

onyx dagger
#

Only Customer Service In-Game can help you with this. @strong loom

strong loom
#

sir so bad respones from you

spring zephyr
#

@strong loom Repeating the same question again and again won't change the answer. Contact in-game customer service, only they can help you regarding this.

strong loom
#

oki sir bad respones bye

#

i am delet my game

spring zephyr
#

Contacting in-game customer service is a better option than deleting the game.

strong loom
#

they cant answer me

gray maple
#

I sent another message to report the bug . Hopefully they will answer me and get me a valuable solution

#

Thanks for the support @onyx dagger

night cloak
#

it usually take 2~3 days to get auto reply

strong loom
#

hm i contact him but they cant responding me

night cloak
#

for me they always reply🤷

strong loom
#

wow sir that great you cant help yse

#

thanks

night cloak
night cloak
strong loom
#

sir beacuse i try to contact me

night cloak
strong loom
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i contact him

night cloak
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ok i think hes doing it now

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i mean i hope

last widget
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Is this the fastest chicken

hollow sandal
#

Is the bonus challenge going to come back for arabic countries?

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Any idea when please?

night cloak
hollow sandal
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Got it thank u

night cloak
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i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
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my controls are always completely deformed when i start the game sorry for the bad english

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my account got hacked this morning but no worries i got it back but the hacker managed to change my server to south america before i got to it,(my server was asia previously) can i get help to somehow change back my server? please i really need help,thanks

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ive tried contacting in game support and emailed them but no response,its been a few hours now

stark plank
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You have loaded all the optimization load of PUBG mobile on the emulator support. You are now trying to follow a different path. The events you bring to the game are empty. To always make money-uc. You broke the graphics of the game, fix it. This is the priority. Everyone is aware of this situation. You are now implementing a policy that increases system requirements. In the game I played for 7 seasons, you are now saying that my processor does not meet the minimum system requirements. Is this a joke?
I absolutely do not accept this. You won't do in game graphics fixes, updates,and leave no other options for emulator support. The problem is not with my processor,but your deficiency.

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We give feedback 50 times. Turkey channel is full of graphic complaints. Fix the game freeze stuttering issue.

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Tell me if you can't fix it. Do not look for problems with our systems. You know I'm right.

clear spindle
#

It is because your emulator doesn't meet the minimum requirements.

onyx cairn
#

The problem is, that you are using the wrong channel for such complaints.
Also it is not up to the team to keep your system up-to-date as each component becomes older from time to time, which may result, that the compability stucks on a point, that does not support the game any longer.

stark plank
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I'm sure so🖐

clear spindle
#

You can contact the in-game customer service regarding the account hacked issue, @night cloak and have to wait for 60days to change the server.

blazing grail
stark plank
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Have you victimized me and other people? You're saying I can't play the game now. Are you saying you're currently following an upgrade policy? We put a lot of effort into the game. We love. Now it's all garbage. For the game's graphics,nobody is satisfied. Read translation on Turkey server. The 1.1 update was at our loss.

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You get complaints from every platform.

clear spindle
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Your issue has been answered in #emulator-support as your system doesn't meet the minimum requirements which is why you're facing issues.

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Now please move to a discussion channel.

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @blazing grail.

serene nebula
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pubg accidentally i chose south america i want to make europe

stark plank
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My processor does not meet the minimum system requirements. Why now but not 2 years ago? This is an excuse. Funny. Now the classic method of redirecting to the emulator channel.

Anyway,I will not write any more😉

serene nebula
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please help

clear spindle
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You can change it after 60 days, @serene nebula.

serene nebula
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@clear spindle I chose by mistake

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help please

clear spindle
serene nebula
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please

clear spindle
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Nothing can be done other than to wait.

serene nebula
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please help

clear spindle
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You have been answered.

spring onyx
#

Bro vpn safe

clear spindle
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VPN is not recommended.

jade mauve
#

How to fix Voice Bug After Pubg Ban

clear spindle
#

??

blazing grail
normal fulcrum
#

@ancient flower @blazing grail Misusing glitch is a violation of ToS of PUBG MOBILE and might lead to permanent suspension from the game as well as this server

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@blazing grail Do not trust anyone who are not an official staff of PUBGM or this server. There are people who scam others so beware of such people

blazing grail
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@normal fulcrum I just want to go to PUBG Mobile

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But because of this error, I cannot do it

normal fulcrum
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The issue is with your network @blazing grail. Try resetting your router, rebooting your device and reinstalling the game

blazing grail
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@normal fulcrum Tried it a couple of times already and none of this worked for me

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@normal fulcrum I tried to log in via different WiFi networks, via mobile internet, but the problem is not solved

torpid trout
#

@normal fulcrum Dear PUBG Team,
I am Messaging You To Discuss On One Topic Today I Opened My Pubg ID
6889568985 And I Got Messenge Which My Account Get 7 days ban I Don't Know Why My Account Get Banned I Didn't Break Any Rules And Regulations Of PUBG And I Didn't Use Any Glitch Or Cheat When I Checked My Account With My Another ID Then I See PUBG Gave Ban Pan On My Account Without Any Reason I Am Requesting You I Am Legit Player I Don't Like To Use Any Cheats Or. Bugs Please Revert On My This issue I Hope You Will Help Me To Unban My Account Thanks And Sorry For Taking Your Valuable Time

polar marshBOT
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@torpid trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

twin basin
blazing grail
onyx dagger
#

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @twin basin

fringe tree
#

JinThomson عزيزي فريق PUBG ، أنا أرسل إليك لتناقش موضوع واحد اليوم ، فتحت معرف Pubg الخاص بي 5231114314 وقد تلقيت رسالة حظر على حسابي لمدة 10 سنوات ، لا أعرف لماذا تم حظر حسابي ، لم أخالف أي قواعد ولوائح PUBG ولم أستخدم أي خلل أو غش فقط كنت استخدم GFX لتحسين جودة الرسوميات عند التحقق من حسابي باستخدام حسابي الآخر معرف ثم أرى PUBG أعطت حظرًا على حسابي دون أي سبب أطلبه منك أنا لاعب شرعي لا أحب استخدام أي غش أو غش. البق ، يرجى الرجوع إلى هذه المشكلة ، وآمل أن تساعدوني في إلغاء حظر حسابي ، شكرًا وآسف لأخذ وقتك الثمين

storm flumeBOT
#

Please do not use languages other than English, @fringe tree. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

grizzled adder
#

Purchase from 3rd party leads to ban.
Can someone explain that in more depth?
In some countries the bank policy won't let players to purchase on their own so their only option is to contact a friend that is living abroad.
Is that considered 3rd party?

onyx dagger
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And in-game.

tame flower
#

12-12-2020
My account was banned and apparently it was gonna unban at 8 50 pm
8:50 pm my account was unbanned but again banned and it was gonna unban at 9 47 pm
9 47 pm, same thing
This has been going on and on since December 12, and I need sone help.