questions

[vivid igloo]

Hey I have a proplem
When I had made my account I had choosen that my content is Europe but. Iam from Egypt In Africa.. So the "Change Region" button doesn't appear to me at my settings.. How can I solve that problem.?
ID: 5844375577
Region: Egypt
Name: ・ッمهند・
I already sent a message through the game support but they haven't given me a solution

[steep bay]

I want 2 jump, crouch buttons.
😞

[main cloud]

Hello,recently I accidentally changed the server to the Middle East, and was in Europe, but I did not know that I had to wait 60 days for the next server change, please, I really want to return the Europe server.I look forward to your reply, and I hope that you will allow me to change the server please, I can provide a photo

my account:ID5143158837

[clear spindle]

You won't be having an option to change region as you created the account by selecting Europe. This is due to EEA rules, @vivid igloo.

Feedbacks and suggestions are welcomed in #old, @steep bay.

Only option left is to wait for 60 days, @main cloud.

[dreamy birch]

Bro I have accidentally changed my country to turkey by mistake aand now it is locked for 180 days now will I be able to migrate to pubg India ?please tell me .

[clear spindle]

#questions message

[stuck viper]

Its been two days the in game cs still not replying

[night cloak]

Hi

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stuck viper.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[main cloud]

and if season 16 ends, can I change the server?

[scenic thistle]

Pubgm Cheater I'd -6780437103

Please report

[storm flume]

Hello, @scenic thistle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[main cloud]

and when season 16 is over, can I change the server to Europe? I have 59 days to wait

[clear spindle]

@scenic thistle is that a screenshot of yours ??

[plucky frigate]

Dear Pubg mobile my server is changed by mistakly in europe i was push my rank in middle east and ace 3 pushing to conq i was changed my sever to middle east plz help team

[clear spindle]

You can change it after 59 days, @main cloud.

You can change after the cooldown, @plucky frigate.

[plucky frigate]

@clear spindle sir how i can change

[clear spindle]

You can change it from the settings after 60 days.

[main cloud]

please change my server to Europe, play in the middle east is not possible ping jumps, please, I beg

[plucky frigate]

sir my rank i was very abset but i can not my server they changed automatically

[clear spindle]

I cannot do anything about what you have done in your in-game settings, @main cloud all you can do is to wait.

You may report that in #old, @plucky frigate.

[wooden hemlock]

I already download update pack and when I reopen the game, game ask me to download again and again...

[clear spindle]

Do a routine repair.

[wooden hemlock]

I can’t repair, its automatic update I can’t click anything

[night cloak]

Try a different internet connection, @wooden hemlock.

[wooden hemlock]

Oh thank you very much! It’s worked
I’m about to reinstall the game

[tacit totem]

When pubg mobile india come?

[storm flume]

Please refer to this channel's pinned messages for further information, @tacit totem:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shadow venture]

I want change to back my current region bangladesh but can't change . Sms verification code received but when input code It's showing parameter error

[next oasis]

Anyway to play PUBGM in INDIA without VPN in iOS?

[night cloak]

The game is banned in India, @next oasis.

[storm flume]

Please refer to this channel's pinned messages for further information, @next oasis:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please contact in-game support for such issues, @shadow venture.

[hidden atlas]

Good day I really need Help contact the game support service I have problems with the purchase I have extra money written off and in the mail and in the game for two months no one responds and the money continues to be debited

[ebon ether]

Hello, I had an unpleasant situation, during the participation in the match I received the message "data changed" and returned to the initial menu. When I tried to log in, I received the answer "that my account has been blocked due to a prohibited subject of exchange," but I did not commit illegal actions and am the owner of the account.
Account id: 5372592116. Explain what is the reason for the ban, What does it mean. If the sale of the account, then I can refute everything and provide proofs. All bindings are in place.
Thank you for your attention and I look forward to your reply.

[polar marsh]

@ebon ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rocky trout]

better dont have pubg in india , india are most hacker even with vpn still play, pubg should ban players use vpn !!!

[gloomy shard]

excuse me. I have a problem. My account has been hacked and I don't know how to fix it. Whenever I sign in and play. Suddenly I get logged out and it says that another device logged in. And all of my UC have been used. Is there anyway to recover my account? He keeps linking his own social media to my account. Please let me know ASAP.

[olive isle]

@night cloak bro how to get winter lobby

[night cloak]

Which lobby, @olive isle?

Please contact in-game support, @gloomy shard.

[gloomy shard]

how can I?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @gloomy shard.

[gloomy shard]

I can't even log in to use the in-game support

[night cloak]

You can obtain that background from logging in, @olive isle.

You don’t need to login, @gloomy shard. Please refer to image attached.

[onyx plover]

@night cloak how it possible someone play 286 match and kill 2450 and 970 headshots ? on emo or its hacker.

[night cloak]

On emo?

[hidden atlas]

Good day I really need Help contact the game support service I have problems with the purchase I have extra money written off and in the mail and in the game for two months no one responds and the money continues to be debited

[night cloak]

Where are you purchasing/have purchased UC, @hidden atlas?

[hidden atlas]

In the game itself for example I buy uc the cost is 99 rubles and I am charged 200 rubles for 60 uc

[onyx plover]

@night cloak yup on emo

[night cloak]

Screenshot, @hidden atlas?

Are you referring to EMU, @onyx plover?

[onyx plover]

@night cloak I report him but ithink anti cheat system or inspector are sleeping ...

[night cloak]

The answer is it’s definitely possible.

hi

How may we help you, @night cloak?

i want to talk some wan

Hello there. Can you please change my servers location from Middle East to Europe. I have mistakenly changed to Middle East and now I have high pings.

[clear spindle]

You can change it after 60 days.

[night cloak]

i cant play in server middle east

high ping

[clear spindle]

You need to wait for 60 days. Nothing can be done.

[night cloak]

LOL

I cant playing him

high ping

[clear spindle]

You should be more careful when going through the settings.

[hidden atlas]

Is there support in Russian help solve the problem with payment in the game write in private messages help me

[clear spindle]

Refer the #735483472432594994 sub point 3.1 to join the Russian server, @hidden atlas.

[night cloak]

I have mistakenly changed to the Middle East and now I have high pings.

[clear spindle]

You have been answered.

[night cloak]

I want tern him back to Europe

[clear spindle]

After 60 days.

[night cloak]

lol you not helping

[clear spindle]

You may read my messages again.

[onyx plover]

how can active Ultra HD on my game ?

[clear spindle]

Only a few high end devices supports that for now.

[onyx plover]

@clear spindle rocky my device its enough strong

[wind cedar]

How can u get PubgM beta verification code ,can anyone help????

[clear spindle]

Name??

[vale iron]

Dear Pubg Team, I switch my server to krjp by mistakely and i cannot play pubg in 400 - 500ms i feel very laggy to play in krjp. my server is asia i want to switch my server to asia . Hope you understand my problem . Please Make Asia server ASAP !
Game name - SakanaMi
uid - 5859132528
Device - iphone 7
Connection - wifi
country - nepal

[wind cedar]

@clear spindle ?PubgM beta verification

[clear spindle]

You can get the code from here, @wind cedar and if you don't have that wait patiently only a few users will get that for now.

You can change it after the cooldown, @vale iron.

[night cloak]

pro help i well lose my season if you not help me

[clear spindle]

GameLoop don't support that.

You cannot change it back after 60 days, @night cloak can you stop repeating that again and again???

[onyx plover]

ops why

[vale iron]

@clear spindle after 2month😭 How can i wait for 2month

[wind cedar]

@clear spindle option is not available.. can u tell me a specific channel where I can ask for verification

[night cloak]

no i cant kill one anime in this ping

[clear spindle]

It's not optimized for emulator at the moment, @onyx plover you can give a feedback for that in GameLoop server.

You have to wait, @vale iron.

[onyx plover]

@clear spindle Okay thanks rocky ❤️

[clear spindle]

Only a few users will have that option to test the beta, @wind cedar.

[wind cedar]

@clear spindle what is the requirements?

Requirement?

[clear spindle]

Luck.

[wind cedar]

😔@clear spindle seriously

[near flare]

need gameloop plz link

[night cloak]

and he is changed in mistake from glitch room

[clear spindle]

@near flare http://gameloop.fun/

[night cloak]

a mistake made by you

[clear spindle]

I wonder how that's a mistake from us.

[night cloak]

Because when a room was created, the server was switched from the settings

[clear spindle]

you may report that in #old then.

[near flare]

This site can’t be reachedgameloop.fun took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

plz help\

[storm flume]

You can now access #emulator-chat and #emulator-support, @near flare. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support

[deft wharf]

i can not get my return mission awards. I have already completed half of the tasks but the game don't understand that. What i have to do?

No

[mystic frost]

How to contact the moderator or the administration about the account and hacking .I was told to come here.

[night cloak]

they are here they will respond to you

[sick shale]

@deft wharf Try to ask in Russia server, you can find the link in #735483472432594994 3.1

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mystic frost. Remember to read through #faq before asking questions in the support channels.

Please use #matches to share custom match details, @zinc hound.

[lean helm]

@sick shale where is the emulator chat?

[storm flume]

You can now access #emulator-chat and #emulator-support, @lean helm. Revert this at any time by sending .emulator in #481204134859505684.

[lean helm]

@sick shale ty

[night cloak]

where can i get invite code for beta @normal fulcrum

[normal fulcrum]

Idk. Maybe ask @sharp onyx

[buoyant dew]

I know the place from where the hacks are sold

[night cloak]

I play pubg on xiaomi redmi note 8 pro and I have some lag when I play in 60 Or 30 fps

Un personne saurait pourquoi je lag tellement ?

[normal fulcrum]

Follow this link
#news message

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[normal fulcrum]

Try client repair @night cloak. It usually fixes most of the issues

[night cloak]

Try client repair ?

In pubg ?

[normal fulcrum]

Yes

Log out your account, click on repair on top right and select routine repair

[night cloak]

Ok thx bro

[drowsy kite]

i accidentally changed my server to europe in the room menu i didn't know clicking it would change the server. i would like to change my server to Asia please help

[night cloak]

@normal fulcrum its not perfectionnement but its better bro thx

[drowsy kite]

i need to change it back to asia because I'm experiencing lagging and very lag

my id is 5145360064

[devout geode]

You must wait until the cooldown expires. There is no other option for you.

[sharp onyx]

.beta has been updated

[dreamy mountain]

How to get beta 1.2 code

[pulsar geyser]

what pubg officials use to spectate in pmcc,pmpl events???

[agile canopy]

Will Snapdragon 750G support extreme

[tidal bramble]

hi my friend switch to korea server.
now i want to switch my account back to europe server i dont want to wait 60 days...
Is there someone who can help me with this?

[tidal bramble]

😩

[vivid igloo]

Hey I have a proplem
When I had made my account I had choosen that my content is Europe but. Iam from Egypt In Africa.. So the "Change Region" button doesn't appear to me at my settings.. How can I solve that problem.?
ID: 5844375577
Region: Egypt
Name: ・ッمهند・
Device: Huawei y9 2018
WIFI
I already sent a message through the game support but they haven't given me a solution

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vivid igloo.

You can apply for the PUBG MOBILE beta program here, @dreamy mountain:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[tiny geode]

Hi can I get some help please
I can't play with a 300ms ping because I changed the server to america

how to change it again to Europe with out 60 days

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tiny geode.

[solar wasp]

I can play pung beta

[storm flume]

You can apply for the PUBG MOBILE beta program here, @solar wasp:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[olive dove]

@blazing aspen, you can share such contents in #media .

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[runic socket]

hey im using the chinese emulator 7.1 from tencent is it safe or it gonna banned me?

[vale badger]

pls tell me at which clan level i can make 2 co leaders

[topaz oar]

how to fix error code in gameloop 7.1 ? 70254639

[knotty galleon]

Hello, When I try to purchase UC from Midasbuy it give me this message "Payment Failed"
How can I fix it ?
I tried to change the region many times but not fixed..

by the way I purchased 3 times before with the same site was no problem

[vale badger]

i think you are from india

[knotty galleon]

no

[vale badger]

anyone knows

[sick shale]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[knotty galleon]

thank you

[storm flume]

You can now access #emulator-chat and #emulator-support, @runic socket. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

It's not safe, check pinned messages in #emulator-support for further information.

[floral estuary]

This guys is teaming up and PLAYING ban him
Id :5410784561
Ban him as soon as posible

[clear spindle]

Report him via in game.

[vale badger]

pls tell me in which clan level i can make 2 co leaders

[floral estuary]

@clear spindle i reported bro

[icy pasture]

Please your support

[faint swan]

I didn't get uc that purchased

Pls help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy pasture @faint swan.

[nimble idol]

I changed server by mistake
Can you guys fix it please
ID:5154878424

[tame kiln]

Dear Sir /Madam

After greeting ,
I'd like to inform you that I got banned for 10 years without any specific reason , which I've played this game for 2-3 years without any break of any rules or regulations of the game.

Recently I got banned for nothing , so please , i'm looking forward to explain why I got this ban under name of Bašel
ID#5202829671

And i hope to check from that and release the ban.

Best regards.

[polar marsh]

@tame kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vale badger]

pls tell @clear spindle

[clear spindle]

6 or 7 you can check about that in clan page.

@nimble idol you need to wait for the cooldown.

[zenith crown]

@clear spindle Dear Fans,

To comply with the interim order of the Ministry of Electronics and Information Technology dated September 2, 2020, Tencent Games will terminate all service and access for users in India to PUBG MOBILE Nordic Map: Livik and PUBG MOBILE Lite (together, “PUBG Mobile”) on October 30, 2020. The rights to publish PUBG MOBILE in India will be returned to the owner of the PUBG intellectual property.

Protecting user data has always been a top priority and we have always complied with applicable data protection laws and regulations in India. All users’ gameplay information is processed in a transparent manner as disclosed in our privacy policy.

We deeply regret this outcome, and sincerely thank you for your support and love for PUBG MOBILE in India.

It's not the solution bro...

[clear spindle]

The game is banned in your country. I cannot do anything about that.

[zenith crown]

Sounds Bad... 😭

[zenith crown]

But first they said it'll take 60days to remove hacker's Google play account.

[zenith crown]

2nd time they said this one

[onyx dagger]

Which means they cannot help you with this.

[waxen gulch]

Hi all

Just wanna ask something

[zenith crown]

Then why he replied it to me. This message

Thank you for providing the information about your account! We have passed on your information to an agent. Due to the high number of these requests, we would like to inform you that, it may take up to 60 days to get your hacked account/email unlinked. We are sorry for the inconvenience this may cause and appreciate your patience.

@onyx dagger

[waxen gulch]

Why my acc has been block even i dont use cheating

[onyx dagger]

That can be because they didnt know about your Account details at first, and they said clearly that they will pass the information to one of the staff members. When he checked it, it looked like you're from India, and the game is banned there. @zenith crown

[near flare]

sir plz help

[waxen gulch]

Someone help me

[marble birch]

I have a complain

[onyx dagger]

Banned? @waxen gulch

[waxen gulch]

Yaa

[onyx dagger]

Yes @marble birch?

Refer to #faq 2.12 @waxen gulch

[waxen gulch]

I don’t play any cheat

[marble birch]

There is any glitch in game about bots....they are knocking us in 2 bullets aur finishing immediately......

[waxen gulch]

I spend my money u know!

[onyx dagger]

Kindly type .emulator to get access to #emulator-support, @near flare.

And please move to #emulator-support.

[onyx dagger]

Read this. @waxen gulch

[waxen gulch]

Ok i try

[onyx dagger]

That's just random.

[vale badger]

My friend also got ban for 10 years when he didnt use cheats

[hollow hedge]

hello @onyx dagger . Today I experienced the same issue as yesterday. Bots are dealing higher damage in Erangel and not only. Is this a bug known by tencent or should I report in #old ?

[ruby cosmos]

Can anyone tell me what happen with my rank point

[sick shale]

What's wrong with it?

[sick shale]

I've not seen any similar reports, and ofcourse you can submit a report in #old

[hollow hound]

Could someone solve my problem, please

[hollow hedge]

I have seen someone else reporting in this channel few hours ago, and i will report in #old sure. Thanks

[onyx dagger]

It is actually just random.

[hollow hound]

Hello?

[onyx dagger]

Kindly state your issue. @hollow hound

[hollow hound]

I cannot enter my account

I am the latest update of the game

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hollow hound.

[unique pasture]

i am banned for 10 years for voilating regulations

[polar marsh]

@unique pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow hound]

Where?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @hollow hound.

[hollow hound]

Okey

[sick shale]

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[hollow hound]

Possible question: How can I get access to customer service when I cannot access my account, basically

[sick shale]

Oh, you can contact them from login screen

[hollow hound]

The main problem is that I cannot access my account because it says that the game version is old and I am the latest version of OHO 1.1.0.14556

[hollow hound]

Aha okey But what do I do if it doesn't help me

[hollow hound]

Hello friend, this did not help me because my problem is uncommon and it is difficult for a robot to solve it for me

Indeed, I tried this several times

[undone bear]

Hi, My account seem to not have the new pubg winter theme home screen is there a way to fix this?

[sick shale]

Try again and state your issue properly, you should receive a similar response

[hollow hound]

OK

[earnest heron]

Can I get help?

About a question?

[hollow hound]

I apologize for the inconvenience, but what did I write to show you this because I'm bad in English 😅

[earnest heron]

Ok

I apologize for the inconvenience, but what did I write to show you this because I'm bad in English 😅
@hollow hound ok bro

[tropic birch]

Game wont open

Stuck here

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @tropic birch.

[cedar axle]

Dear Sir

Subject:my account is ban, I'm not agree with this

My account user id : 5326286909

Nickneme : Ｇ ọ ｉ乛Ｈ

Dear sir my account was banned and I'm not agree with this Because my account doesn't violent your guidelines And i don't know but some how my account got ban so, recheck it and recover my account and give it to me

Thank you your sincerely

You name anh

[polar marsh]

@cedar axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fickle sigil]

How do I report a server selling cheat software for PC

They also do this through whatsapp group and the website. YouTube channels are also available. I have evidence.

[final cloak]

Please play some matches

Can I use hardware trigger buttons in red magic 5g ?

[fickle sigil]

@torpid quail do you know what can I do

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @fickle sigil:

:white_small_square: http://bit.ly/37Lgfbm

[fickle sigil]

Thanks

[clear spindle]

Also check this: #news message

@fickle sigil ^^

[exotic quartz]

Hai pubg mobile stop to ban cheater why?

[fickle sigil]

Thanks@clear spindle :)))

[storm flume]

Hello, @exotic quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[burnt burrow]

Hi there I’m so glad to be here with u team support. Actually I have been banned from my account for 10 years and I swear to god I’m never ever played against the rules for the game i neeb help with that

[polar marsh]

@burnt burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral stratus]

How do I Remove/Unlink 3rd link?

[exotic quartz]

I pay 20 mach and report 15 people use cheat but only report receive only not feed back of report .
All player know they are hacker pubg only said they are pro player . You give cheat to them after you are acting like ban. Yes ban only free hacker paid hacker go ready conquer 6 account OK they play 300 mach you still not ban them you and your team stupid

[haughty raven]

My account was hacked by someone and i contacted Twitter support And i got it back.. But some how he still can sign in and open my PUBG account throw Twitter.. Then he banned my account for one day then 3 days and now 7 days i know what he is doing because the hacker told me he will ban it so he can remove my social media links and link an new one for him.. I am trying to contact you from the beginning an am telling you what he is doing exactly and you guys literally do nothing.. All supports from all social media accounts was very helpful and the returned my accounts to me except you.. You didn't even reply to me... I don't know why you are treating your player in this way.. I am playing from season 2 i love this game but you guys are not help full at all.. So for the last time please help me before he ban my account for 10 years

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @haughty raven.

Please contact the customer service via the in-game settings for further assistance, @umbral stratus.

[clear spindle]

If you have reported they'll get ban.

[night cloak]

Hello pubg mobile , my account was mistakenly misconfigured , i did not use any type of cheats in the game please help as soon as possible i have a problem dand i hope that you solve it , My account has been bannded for 10 years and i want to restore my account you that i did not do any kind of fraud and i hope you to remove the block on my account as soon as possible i hope you to respond because i have paid real money into my account , plus you do not want to make any damge to your customers, i highly appreciating your efforts to get black my account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How do i unlink email from pubg and get new email linked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[icy delta]

Sir Asia server ping always high in night time. In India, Pakistan and Middle east Kindly resolve it.

[clear spindle]

It depends on your internet and game is banned in India.

[median canopy]

@bold siren hello

Can you help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median canopy. Remember to read through #faq before asking questions in the support channels.

[night cloak]

u lazy support

im get crazy

its 6 montgs when i unlinked my account

[median canopy]

@bold siren My account band became a week without any work?

[polar marsh]

@median canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

and nothing until now

[clear spindle]

We cannot help you with account related issues contact in-game customer service.

@still gyro is that screenshot from your account??

[still gyro]

What

[vocal mantle]

We're not being matched with Pakistani lobby in Europe server ,the ping is high if we're matched with turkish,arabic lobby

[clear spindle]

The image you posted, @still gyro.

[native coyote]

[clear spindle]

Contact the Pakistan Discord server, they'll be able to assist you regarding that, @vocal mantle link in #735483472432594994 sub point 3.1

@native coyote ??

[exotic quartz]

@clear spindle haha I already see you stupid ban system they go ready conquer and some go ready to ace I report on crown v good ban system and so many player team up with cheater ply well ....
Your system is like a bot OK

[frosty current]

hello, how can I delete a twitter link?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @frosty current.

[exotic quartz]

When you give one month ban to team up with that time all player didn't play with cheatr every game cheater but they play like pro

[haughty rock]

@vocal mantle bcz almost pakistanis are playing in middleast server

And i got 48ms

[noble sage]

Sir , i need unlink phone number from my account .

Someone login to my account with his linked phone number . i request many times in customer care in game . But no response . He paly my account with hack . i have proofs and i can give all login i have . Please get action ! My character id -5482780124

[frosty current]

@clear spindle please be a little revealing. My twitter link was stolen I need to delete it

[noble sage]

Any admin plz help me to unlink this

[vocal mantle]

@haughty rock it was working fine with around 60-80ms ping ,the issue started around 6pm today

[noble sage]

i request my account in risk

[haughty rock]

@vocal mantle are you playing on mobile or emulator

[bleak sequoia]

.

My payload powerhouse achievement dont save progress

[noble sage]

@clear spindle Sir , i need unlink phone number from my account .

Someone login to my account with his linked phone number . i request many times in customer care in game . But no response . He paly my account with hack . i have proofs and i can give all login i have . Please get action ! My character id -5482780124

[vocal mantle]

Playing on mobile @Dr Jhatka

[heavy vortex]

For the kill with vehicle weapon.. what did u used? @bleak sequoia

the flamethrower?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @noble sage @frosty current.

[bleak sequoia]

Dacia rpg

[heavy vortex]

Are u sure u completed all 5 in one match

[noble sage]

Sir , i need unlink phone number from my account .

Someone login to my account with his linked phone number . i request many times in customer care in game . But no response . He paly my account with hack . i have proofs and i can give all login i have . Please get action ! My character id -5482780124

[spark token]

Help me pleas with servers i am accidentally join on Korea and Japan

[undone totem]

Help me soem one hacked my fb acc and i try to login with GMail code and code did not send to my acc

Help me soem one hacked my fb acc and i try to login with GMail code and code did not send to my acc

[icy wharf]

@torpid quail Playing pubg on phoenix OS leads to ban or not ?

[night cloak]

got hdr graphics and this is the result

Hello, anyone can help me out to change server ?

Need to unbind mailbox

How to go pakistani pubg server

[clear spindle]

Refer #735483472432594994 sub point 3.1 @night cloak

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[clear spindle]

You need to wait for the cooldown to reset.

[night cloak]

Its 2 Months really 😄

[clear spindle]

Yes, only GameLoop is recommended, @icy wharf.

[night cloak]

He does not reply

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @undone totem.

[ashen vapor]

What is this pls explain me

[clear spindle]

You're invited to test the beta version of the game.

[ashen vapor]

What why

My id golbal

Why invite

[night cloak]

My mailbox is maliciously bound

[ashen vapor]

I join not

What problem

I ingro you invite what problem@Rock47#0047

[ashen vapor]

I ingro you invite what problem

Sorry

[restive bough]

5258493635 This is a hacker go check his stats and rank Plz ban him from the game

[clear spindle]

You can download the beta version and can test new features, @ashen vapor.

[storm flume]

Hello, @restive bough!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[noble sage]

@clear spindle sir please help . Me game coustom care is not possible .!

[clear spindle]

@night cloak only in-game customer service could help you with account related issues.

Only they could help you with that matter, @noble sage. Wait patiently for a response from them.

[noble sage]

@clear spindle it have email unlink option only . How to remove phone number from my account ?

He log with his phone number and play with hack . Then my id got 10 year ban 😔

[clear spindle]

As I said contact in-game customer service.

[noble sage]

Game customer service have email unlink option only .

i need to unlink linked phone number

[clear spindle]

Contact them and tell someone linked the email to your account.

[night cloak]

he not reply

he not reply

[clear spindle]

Wait patiently for a reply from them.

[night cloak]

only？

[old cypress]

Hi
I accidentally changed my server! Somebody can help me to change it back to Europe please. I can't wait 60days.

[solar wasp]

I cant access my pubg beta

[next acorn]

help pubg account is banned due to false violation of user agreement.

[polar marsh]

@next acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar wasp]

I can play the pubg beta

[clear spindle]

@old cypress you need to wait for 60 days.

[clear spindle]

Yes.

Beta is limited to few users, @solar wasp.

[night cloak]

anyone know why there isnt vietnam teams in pmgc

[tranquil nest]

Hello I'm sorry to be disturbing you however in the recent days of playing Pubg Mobile, The exploits in the metro royale is game mode are game breaking and with the recent patch release, the issues haven't been resolved. I know for certain sooner or later Pubg Mobile will ban ever cheater after month of ends. Why can't they fix map exploits before rushing an update. I've repeatedly taken screenshots, and should I contact customers service or who for the issues?

I noticed with the video review station, it helps to ban cheaters however the players who also engage with cheaters should also face some sort of consequences, leaderboards should remain legitimately in metro royale and normal classics mode.

[storm flume]

Hello, @tranquil nest!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tranquil nest]

I've have done this repeatedly along with players I play with and exploits still unfixed. It's too simple for someone to look it up on YouTube and post a video about it. Still as many exploits recorded developers can't fix it in a simple hotfix patch.

[mystic knot]

Configs for stable fps are bannable?

[storm flume]

Use of unauthorized third-party software or methods, @mystic knot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[forest sparrow]

My account has been banned without any reason knowing I didn’t use any hack, violating programs or apps, please take the problem as soon as possible.

ID :593033429
Email :[e-mail]

[polar marsh]

@forest sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest onyx]

Please fix Nepal ping issue happened today now is 200ms before 90-100ms ..unplayeable atm

[night cloak]

dude in iraq its always 400 and we play usually 200 is not bad

[night cloak]

+maybe its ur internet problem

[forest onyx]

I asked all my friend all have same

[night cloak]

maybe its the nepal country internet bad right now

I want to delete the e-mail address, how can I do

[clear berry]

Lol dont make bs up Many iraqi youtubers get 40-60 ms in their gameplay videos

[night cloak]

there iraqi but they live in turkey or Europe

[clear berry]

But they use iraq flag

[night cloak]

the flag is ur nationally not where u live

[knotty canyon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @knotty canyon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

update ur game

[clear berry]

I mean they talk in arabic on their streams and every arab player usually get around 40-70 ms on europe too so i thought they lived around there too

[icy pasture]

@night cloak already updated

[night cloak]

this is just the utubers

the most the players have 300-400

the arabic countrys are good they get 100-200

but iraq is 300-400-500

sometimes 900

iraq is the last place u think to live after africa

[pulsar geyser]

@onyx cairn

what pubg officials use to spectate

[onyx cairn]

Can you elaborate, please?

[pulsar geyser]

in official tournaments there is no buttons while spectating i also have tournament room card but there is many buttons while spectating in mobile or pc.

[onyx cairn]

Because they are official and your tournament is not official.

[pearl haven]

Hello guy’s please

I want to ask support

[pulsar geyser]

i also spectated pmcc matches and i have esports room card

see we can see enemy body coloured in yellow but when i specteted the pmcc match there is no body coloured

[onyx cairn]

Doesn't matter, their version won't be available for unofficial tournaments.

[pearl haven]

Chi 7el awlad lQhab

[onyx cairn]

English.

[pulsar geyser]

ans^^^

[onyx cairn]

I answered.

[pulsar geyser]

who is managing pmgc? like nodwin or esl?

[onyx cairn]

Remember to not go off-topic as this channel is for game-related support, only. Questions regarding PUBG MOBILE ESPORTS can be submitted via [e-mail]

[pearl haven]

I have a problem

In my account please help me

[onyx cairn]

I see, you need to do what is written in your screenshot.

[pulsar geyser]

hey take 3 days to reply lol

[onyx cairn]

Wait patiently or leave it.

[pearl haven]

Yes bro can u help me

[onyx cairn]

Follow the steps written in your screenshot!

[pearl haven]

Wa wld lQhbaa

[pulsar geyser]

bro just download the game from playstore not from third party sites

[onyx cairn]

English only.

[keen arch]

Ta7iya l salmane

[onyx cairn]

@normal fulcrum ^

[pearl haven]

Bro bghit nhwi affak

[keen arch]

😂😂😂😂

[pearl haven]

Can u help me Tabon

[normal fulcrum]

@pearl haven Stop spamming

[keen arch]

Aybaniwna 9wdnaha

[pearl haven]

Sorry bro just my account his banned 3 days why?

[polar marsh]

@pearl haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner hound]

Hi there, im having trouble purchasing uc for a vietnamese version ID! Can anyone give me any suggestions

[onyx dagger]

We provide support only for the Global English version of PUBG MOBILE here, @inner hound.

[inner hound]

Ok, thank u. But do u know anywhere that provides support for vietnamese version of pubg?

[clear spindle]

Contact their in-game customer service.

[safe walrus]

Hi, I am facing some issues in my account

[onyx dagger]

Kindly state your issue. @safe walrus

[safe walrus]

@onyx dagger I am facing issues in enabling things like Gyroscope, quick scope switch.Even if I enable them, they are not applicable

[onyx dagger]

Try enabling them, and then restart the game. If it still dodnt work, restart your Device. @safe walrus

[safe walrus]

@onyx dagger ok, thnks, but what if it doesn't work even then, any trouble shooting?

??

[clear spindle]

If so you can try doing a routine repair and check again.

[safe walrus]

Ohk

Thnks

[desert dagger]

Is there a kr version pubgm server?

[clear spindle]

If you're asking about a Discord server, No they don't have it.

[solar wasp]

@clear spindle how can i play pubg beta

[night cloak]

I want to remove my pubg mobile email address??

[onyx plover]

@clear spindle They using cheat and when got banned then search to excuse ... Play fair you don't need to such crying to back account next time learn it to play FAIR... 🤬

@night cloak onetime coming up you crying and search excuse to back your account enjoy with this time cuz be soon your pc got banned .

[opal perch]

Is there an Arabic discord server?

[onyx plover]

@opal perch #735483472432594994

@night cloak so fys

[ocean igloo]

I want to remove my pubg mobile email address

[open sphinx]

My device started laugging like a week now device is vivo s1. Game used to run super smooth no lag at all fight or no fight it was good but now even if i am not in a fight or no enemy is near me it lags like hard and in fights its impossible to win with that much lag

[solar wasp]

how can i play pubg beta

[cloud geyser]

Hiiiiii

[solar wasp]

I need update news to make content

[onyx plover]

@clear spindle @celest shadow @night cloak banned him from server advertising about cheat software here...

[onyx cairn]

@normal fulcrum ^^

[night cloak]

I don’t believe this is a discussion channel.

[onyx plover]

Rank 241 got banned soon

[night cloak]

😂😂

[onyx plover]

@night cloak He is hacker

[night cloak]

Whom?

[onyx plover]

@night cloak he advertising cheat software here

[onyx cairn]

Check #discord @night cloak

[onyx plover]

@night cloak ===> @bronze tide

[night cloak]

You can report such users in #discord like Daniel has already done, @onyx plover. User was banned.

[onyx plover]

okay

[solar wasp]

how can i play pubg beta.

I need update news to make conten

[storm flume]

You can apply for the PUBG MOBILE beta program here, @solar wasp:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[onyx briar]

why does undercover mode in metro takes so long to match

[solar wasp]

I done this befor@storm flume

[onyx cairn]

You will be contacted via e-mail in the near future if you have been selected.

[onyx plover]

@night cloak he is rank 241 on conquer can you tell she banned.

[solar wasp]

@onyx cairn and how much time it will take

[storm flume]

Hello, @onyx plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[pale zenith]

Me can't play tdm :(, fix bug please

[onyx plover]

I can't you removed picture ...

[onyx cairn]

It may take some hours or up to some days. Please wait patiently, @solar wasp.

[onyx briar]

why does undercover mode takes so long to match

[night cloak]

I removed it due to promoting cheating software, @onyx plover. You may contact an admin an ask if they can provide you with the image.

Due to a lower flow of players, @onyx briar. Try switching modes.

[solar wasp]

Okay what alse I can do

[onyx plover]

@night cloak Okay i gonna ask her.

[night cloak]

Wait patiently, @solar wasp.

[solar wasp]

Can I get update news like this one

[wintry anvil]

مرحبا

[storm flume]

Please do not use languages other than English, @wintry anvil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm willow]

@solar wasp those are not official.
To get official PUBGM related news contents from channel #news click follow in that channel.

[lime nexus]

Hello my facebook account was breached and hacker removed pubg from my facebook... however i manage to recover my facebook account but he added his google play account in the other slot. I complained to in-game support and told them about the whole issue. Now they are asking the exact registration date. I linked again on 10 dec which is the new date but dont know the old because of hacker. If anyone knows how to retrieve old date please let me know ... Thanks

????

[sick shale]

You should provide the old registration date.

[wintry anvil]

I want to know why my account has been blocked

[polar marsh]

@wintry anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[misty mulch]

Hesabım çalın dı destek iletişime geçmiyor ıd 585754615

[onyx plover]

here english support not turkey

[misty mulch]

put my account was stolen, they are not interested in money 6K social media accounts do not remember my first date but not the first payment and other payments of the registration screen were not interested in my hand, I have written to support turkey

ıd 585754615

[polar marsh]

@young pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

when i shoot some one the bullet doesn’t count on snipers when i hit them again they hit

[spare geode]

When will the metro mode be removed?

[formal prism]

My Twitter account is hacked and I cannot log in to PUBG

[honest egret]

Hello ..my I'd got banned for 10 years. I never used any hacks or other mentioned reason

[polar marsh]

@honest egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unreal wolf]

"Hello, my name is @tacit acorn , my ID in the game is517019050, my account was banned in the game for 7 days, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, or any immoral matter within the game, and I was banned from By mistake and I hope that my account will start again. I want to return the evaluation after long fatigue"

This guy wants help

[supple tendon]

My main account was banned for 3 months , i have opened new one and it was banned too for 3 months without cheating or violating the rules
Nb: i have contact with pubgm support un the game and no solution yet , i really need help to recover my account

[polar marsh]

@supple tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limpid latch]

I Was Killed By Hacker,How To Report?mods

I Have Video Footage

[night cloak]

You can report through this link@limpid latch
http://cheater-report.pubgm.cc

[umbral bay]

I can't change my country and add phone number it says Parameter error plz help anyone!!!

[left moth]

hello

will i be banned for using GFX tool in pubg mobile

its not hacking it keeps ur game smooth

[night cloak]

@left moth #faq 3.18

[velvet hinge]

This?

[left moth]

will i be banned

[unreal wolf]

@left moth
You do not only get ban for cheating. You get ban for violating the game's ToS. For people, who cannot run the PUBG MOBILE game on their phone, there's a lite version of the game available. You may wanna check it out.

[left moth]

ok

[snow tinsel]

Can I please get my server changed back to North America. Its been 2 days trying to do this ... my ID is 520686165 . Where you can go into custom rooms and put room ID number in there server select button changed my whole server to Europe. Please can I be put back into NA since I have tried customer support ingame and get no where with those bots that don't help at all.

[left moth]

u cant after 60 days

of changing server

[south echo]

I was banned for one day and got my rank reset to bronze. I was never and will never cheat in a game I spent a lot of time playing and spending money on. Is there a way I can get my rank back?

[obtuse quail]

Is somethig is wrong with pubg mobile servers every night at this time!
Or its country issue!
Every day at this time ping not stable 120:900 for next 4 hrs!

[snow tinsel]

But no I did not want to change nor did I go to settings to change server. You should not be able to server change in the "custom room" section and thats what happend. I never switched or wanted to be in Europe server

[full python]

Can I know the reason of my ban I never cheated in game and also don't ever used any third party application

[polar marsh]

@full python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract moat]

will we be seeing stuff in pubgm that pubg has added to its game for the past few months; (like c4 loot trucks new maps)

[onyx dagger]

You can check out #news for the updates. @abstract moat

[onyx dagger]

Feel free to report the issue in #old.

[snow tinsel]

I have for 2 days lol and I get no responses

[green beacon]

I went to kpjp server and it was a total mistake, it didnt say are you sure you want to move because thats what every game does but this one doesnt so now i have a youtube channel and stuck at stupid kpjp server is there any way i can go back to eu man!

I have ordered a new ipad pro to start streaming pubg mobile i cant really now because this messed me all up!

<@&639889499718942720> please help

[spring solar]

Hello . In the 15th season, I played on the server Korea and Japan, and
when the 16th season came out, I did not change the server and now I have
to wait 60 days. Can you change my current server to Europe my id is
5378940607

[green beacon]

@spring solar why they no reply like they dont care about us

@lime juniper @bold siren plss help!!

[tidal bramble]

u cant change server anyway. u need to wait 60 days.

[spring solar]

Hello . In the 15th season, I played on the server Korea and Japan, and
when the 16th season came out, I did not change the server and now I have
to wait 60 days. Can you change my current server to Europe my id is
5378940607 . Help me <@&639889499718942720>

[onyx dagger]

Kindly do not tag the Community Role, @spring solar and @green beacon.
You may wait for 60 Days to change the servers again.

Kindly do not tag the Tencent staff member. @green beacon

[spring solar]

I have a large ping on the server.

[onyx dagger]

You may try checking your internet connection.

[hallow niche]

Hello. I recently purchased a new Galaxy A71 phone. However, I was dissapointed to find the extreme fps option is not available. Is this option going to be added in a future update, or am I stuck with ultra fps??

[spring solar]

I have good internet. I play on a server koteya and japan but i am in europe

[onyx dagger]

It will be added for more devices in the future, hopefully. You may share your thoughts about this in #old. @hallow niche

You should've chosen the right server. @spring solar

[keen sapphire]

Hello creative, I want to inquire whether I will be banned because I am using an elevation program FPS?

[onyx dagger]

You mean GFX? @keen sapphire

[hallow niche]

@onyx dagger Thank you for your response. Hopefully extreme fps extreme gets added to my phone model eventually

[keen sapphire]

@onyx dagger YES!!!

[onyx dagger]

Let's hope for the best! And yoire very welcome. @hallow niche :)

Use of unauthorized third-party software or methods, @keen sapphire, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[green beacon]

@onyx dagger

[onyx dagger]

Yes?

[keen sapphire]

I mean, if I use it, I will be banned?

[onyx dagger]

Yes, you will be.

[keen sapphire]

Ok Thank You

[green beacon]

But i have a youtube channel

How do i cope

[spring solar]

I accidentally changed the server

[onyx dagger]

You're very welcome! @keen sapphire

What do you mean? @green beacon

Feel free to report the issue in #old, if the server got changed without you knowing. @spring solar

[green beacon]

I have ordered an new ipad pro for 800$ man just so stream pubgm 90 fps and to get good performance

what do i do??

[onyx dagger]

??

[green beacon]

Like what game doesnt put the warning incase you accidentally press something

[unreal wolf]

???

Can you like explain your issue

[green beacon]

I went to kpjp server and it was a total mistake, it didnt say are you sure you want to move because thats what every game does but this one doesnt so now i have a youtube channel and stuck at stupid kpjp server is there any way i can go back to eu man!

[onyx dagger]

I'm sorry but I am not able to understand your issue.

You may wait 60 Days for changing your server, @green beacon. Feel free to report the issue in #old, if you think that the servers changed without you knowing.

[green beacon]

Oh 60 says

[onyx dagger]

Yes.

Try to type with your Caps Off.

[green beacon]

So can you like put me back to eu

[onyx dagger]

You need to wait patiently.

[green beacon]

i bet if i was rrq athena u would all listen to him and change his server

[unreal wolf]

In case my server got changed accidently, is there a way to change it again without waiting for 60 days,I mean change it earlier?@onyx dagger

[green beacon]

ik

[onyx dagger]

Sadly no.

[unreal wolf]

Any upcoming updates? About this servers setting

[onyx dagger]

But, you may report the issue in #old.

[green beacon]

its actually stupid, it doesnt even have a warn saying u sure u wanna change servers

[onyx dagger]

There was a way to do it. But it was within 1st of December.

They do usually ask for verification. @green beacon

[green beacon]

ok

[onyx dagger]

Alright then.

[green beacon]

what do i do

just show a pic of my youtube channel or what?

[onyx dagger]

Nothing we can do. You may report the issue in #old and wait for 60 days in order to change your server. Meanwhile, you may play on the selected server.

[green beacon]

Do you not understand

If this was someone even more populare then me u would say yessir and change there server

[unreal wolf]

[onyx dagger]

Not really.

[green beacon]

Yes rly

[worthy mist]

Listen to what they're saying, deal with it, change your server back when the new season 17 begins.

[onyx dagger]

Again, there was a way for it. But, it was within 1st of December.

[green beacon]

idc

[unreal wolf]

Wait for 60 days
End of conversation.

[onyx dagger]

Also, as you're answered about this, let's not go Off-Topic over here. Move channels.

[green beacon]

is this even legal that it doesnt say do you want to change servers

it just did it with one accidental click

[worthy mist]

Quit being disrespectful to the people who are trying to help you.

[onyx dagger]

Feel free to discuss in #pubg-mobile. @green beacon

[green beacon]

discuss

im here to resolve the problem not discuss

[onyx dagger]

And you're answered about it above.

[unreal wolf]

Me switching to pubm chat . Bai

[green beacon]

ur not even a mod or stuff

[onyx dagger]

Move.

[green beacon]

@onyx dagger r u eve custom server team.

[storm flume]

Please avoid going off-topic, @green beacon. You may have unrelated conversations in #chat.

[green beacon]

see i need to change servers i have a yt channel!

[sick shale]

@green beacon You should wait for the cooldown time to change the server again.

[green beacon]

Yes wait sure wait no its not my problem so why should i wait

[unreal wolf]

Just tell them u switched accidently...

[open sphinx]

I am having lag issue on vivo s1 it was fine a couple of days ago but now after recent updates its unplayable and the amount of lag in a fight is just too it lags like hell. There was no lag at all before these updats fight or no fight it was perfect

[unreal wolf]

To ur subscribers

[sick shale]

Contact customer service then!

[green beacon]

yes sure

The in game one is a robot who is useless after 30 minutes and this server is useless because non-customer service ppl just comment not the acutal ppl

[onyx dagger]

Kindly refer to #faq 4.9 @open sphinx

[worthy mist]

Surprised anyone actually subscribed to your channel, judging by this conversation you're having with people trying to help you answer your questions, you're being awfully rude and disrespectful. You have been told by many people, contact customer service if you're still wanting to complain, but please don't continue to waste anyone else's time on this server. Thank you.

[onyx dagger]

Let's not go Off-Topic in this channel. :)

[green beacon]

u mean i am just trying to save time, a few days ago i got scammed by amazon they are real scammers the customer service btw and now they are saying wait 60 days

[unreal wolf]

At least it's not 100 days or something
Just patients is ur solution for now

[green beacon]

Ok

I shall go sleep for 56 days waking up stress-free

[onyx dagger]

It isnt our issue if you did get scammed by anyone else, @green beacon.
The only way to change the servers is to Wait for 60 Days. Feel free to share your Feedbacks about this in #old.

[green beacon]

No i dont do that i am not a passenger

Why do people hire @lime juniper when he doesnt even so anything??

[sick shale]

Stop going off-topic, move

Everyone

[chrome swallow]

Bro jus text dem telling them u switch to the wrong server and they will change it the next 2 day

[green beacon]

ty

[chrome swallow]

That’s how I fix mine

[green beacon]

show me proof,

i already got scammed b4 so i cant trust no1

[chrome swallow]

Yes tell them u switch it by accident

[green beacon]

dm who

tag me which one......

[chrome swallow]

Customer care in game

[green beacon]

k

[chrome swallow]

Just text them in game telling them it work for me

Becuz I switch to Asia and now I’m back on NA

[heady schooner]

I have a problem, this is the account logged in with a newer version of the game and the ID code is 5225114486

[storm willow]

Only ingame customer support handles account related issues

[honest slate]

Can i know which other emulators i can use except gameloop?
and bluestack

[left moth]

hello

i have a question?

plz it urgent

[onyx dagger]

Go ahead. @left moth

Only Gameloop. @honest slate

[honest slate]

only gameloop? why not others?

[onyx dagger]

Because it is the verified emulator for PUBG MOBILE.

[honest slate]

Oh okay

but is their any harm if i play on any other emulator ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @honest slate. Revert this at any time by sending .emulator in #481204134859505684.

[left moth]

if i die in a match and speacte by teamate will i get some points for spectate

if i die in a match and speacte my teamate will i get some points for spectate

[sick shale]

Yes, you should use only Gameloop. Ask in #emulator-support if you have any other question related to Emulator

[left moth]

hello answr ny quetion

[sick shale]

No

[honest slate]

Would love to ask but i dont have hours to wait there for my reply.

[crimson siren]

Hello Dear PLAYERUNKNOWN'S BATTLEGROUND MOBILE customer support team!

I have been playing in the middle east since season 16 arrive, you can check the statics of my middle east server. I also increased the rank in the middle east and reached Ace star 2, but I don't know maybe by mistake my server was changed from Middle East to Europe. I tried to change the server but 56 days left to change. I can't wait that too much. Because of this my rank and all my hard work is wasted. My dream is to get conquerer frame. I Can't raise rank in Europe from the beginning. I want to change my server Europe to Middle East so I can start rank again and fulfill my dream of conquerer frame. I already contact with customer support team in game 6 days ago but no response still waiting. Please help me.
thank you❤️

Nickname: SPS丶rehmanメ
ID: 5900180244

I want to change my server , I already contact with customer support team in game 6 days ago but no response, still waiting

[main lake]

Hey everyone my korean pubg not opening now and I am playing well before some time but now not opening that account what s reason and how to fix it? @lime juniper @celest shadow @bold siren please response ASAP..🙏

Ok thanks

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @main lake.

[crimson siren]

@storm flume please help me I want to change server?

[onyx dagger]

You may change the server after 60 Days. @crimson siren

[crimson siren]

@onyx dagger but I can't wait that too much

[rich moon]

How to change server? Please I'm impossible play:(

[onyx dagger]

Sadly, that's the only way. @crimson siren and @rich moon :(
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset.

[rich moon]

🇭 🇪 🇱 🇵

Ok

[onyx dagger]

Alright then.

[crimson siren]

@onyx dagger already report in game to customer support 6 days ago, but no response still waiting for reply

[onyx dagger]

You need to wait for 60 days. @crimson siren

That's the only way, sadly.

[crimson siren]

@onyx dagger I reached Ace star 2 in week 3, I can reached the conquerer but because of server problem my rank and my dream is wasted.

[onyx dagger]

I am sorry for the inconvenience happened.

[left moth]

no u cant reach ace

u have to reach ace in weak 1 then conqueror will be ur

[sharp bridge]

Please give attention to bugs it’s happening like from 2 weeks I can’t even login the game , Tried this on multiple devices but failed! Kindly assist me for the solution, also tried reinstalling the game but couldn’t help ... so be specific about the solution!

[crimson siren]

Please #questions help me I want to change my server please please please???

[undone river]

Hello Dear PLAYERUNKNOWN'S BATTLEGROUND MOBILE customer support team!

I have been playing in the middle east since season 16 arrive, you can check the statics of my middle east server. I also increased the rank in the middle east and reached Ace star 2, but I don't know maybe by mistake my server was changed from Middle East to Europe. I tried to change the server but 56 days left to change. I can't wait that too much. Because of this my rank and all my hard work is wasted. My dream is to get conquerer frame. I Can't raise rank in Europe from the beginning. I want to change my server Europe to Middle East so I can start rank again and fulfill my dream of conquerer frame. I already contact with customer support team in game 6 days ago but no response still waiting. Please help me.
thank youheart

Nickname: ツZiad〆
ID: 5361407879

[crimson siren]

@undone river nice coping😩

[narrow mountain]

Hello, I accidentally selected the Europe server from the place marked in the picture while setting up the room, and my server has changed without any warning, it never gave me any warning. COMPLETELY MISTAKE OF THE GAME, it is not my fault I want to return to ASIA, my old server, I am very victim and I am waiting for your support ..
USERId : 5221917113
Device : Realme 3 Pro
Celluler Data and WiFi
Region: indonesian

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @narrow mountain.

[fair isle]

bruh is there a way to fix this bug or something?

[storm flume]

Hello, @fair isle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[crimson siren]

@storm flume already contacted but no response

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @crimson siren.

[fair isle]

i need human response

[olive dove]

how can i help you, @fair isle ?

[narrow mountain]

same with me, too

[crimson siren]

@fair isle I also need to talk with human support not artificial intelligence

[fair isle]

well when i open a crate the game soft logs or how is it called and i cant do anything

not even skip, ik its a popular bug but at least can i do something abt it?

[fair isle]

change pass dude @sharp bridge

[olive dove]

Did you try to repair your game client, it might solve issue.
Otherwise you may report this bug in #old, so we can take note of it and pass it to the dev. team.

[sharp bridge]

@fair isle Bro Please give attention to bugs it’s happening like from 2 weeks I can’t even login the game , Tried this on multiple devices but failed! Kindly assist me for the solution, also tried reinstalling the game but couldn’t help ... so be specific about the solution!

[fair isle]

i tried but keeps happening, thx for the help tho

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sharp bridge.

[upbeat stratus]

Wherw can i submit a ticket regarding a title that i have unlocked but i cant get it because of bugs?

[fair isle]

try updating your game and then change you gmail pass or what u used to login bc someone might broke in your acc

[storm flume]

Hello, @upbeat stratus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

was watching pewdiepies videos and this came up

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[prisma bison]

Hello, I have a problem, it so happened that I played on a European server and accidentally changed to North America, because of this, I often have 200-300 pings, please help me get back to the European server.
My id:5493903942
nickname:ﾚ乇ﾒｲ乇尺

[fleet heron]

I go into a match with the team, it's stuck on the loading screen, and it's thrown in the lobby and says, "Reconnect to the game," but he's lying down, why is he interrupting?

[pine wraith]

Dears,
There’s someone on youtube he is teaching the ppl how to use bugs and kill the ppl could you do something like ban his account i can give u all the information like id number and his channel also he should report that bugs isto teaching the ppl how to use it .
Humen respon pls

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fleet heron.

[olive dove]

@pine wraith
You may report his channel through this form:
http://bit.ly/37Lgfbm
So we can look it out further.

[main lake]

How to fix that and how to get code??

[storm flume]

You can apply for the PUBG MOBILE beta program here, @main lake:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[main lake]

Already join and all requirements are meet then not respond me now..

[olive dove]

You need to join the beta program and meet the requirements to be able to get invitation for testing the beta version of the game.

[main lake]

@olive dove

[olive dove]

Joined what?

[main lake]

Means already fill form and requirements are met and my feedback are under review ..how much time to complete this and when their team respond me???on my mail??@olive dove

[olive dove]

@main lake as i mentioned before, you need to join the beta program, filling the survey does not grant you access. After that you might be eligible to test this beta version or not, which is based on certain requirements.

[undone river]

How to unpack

[main lake]

You r right but when they will respond to this ..I am selected or not??@olive dove

[olive dove]

No estimated time, as soon as they review your submission, they will respond to you. If you did not hear from them in a reasonable time that means it is highly likely that you haven't been selected for this testing phase.

Is your account banned, @undone river ?

[undone river]

Yes

[polar marsh]

@undone river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet lynx]

hi I have a question

[olive dove]

How can i help?

[fleet lynx]

I a lil new this game but I recently just reached plat and is it possible to get the title “Weapon Master” in squad?

or do u have to play solos to get it

[olive dove]

Weapon master can be obtained in solo, duo, or squad. @fleet lynx

[fleet lynx]

Oh alright thanks for the help! :)

[olive dove]

No problem, @fleet lynx
Make sure to use the correct weapon to get the kills so you can get the title.
[AR, SmG, shotgun, throwable, Car, amd Sniper rifle].

[novel ridge]

Hello, I have a question

[olive dove]

Sure, @novel ridge .
What's up?

[novel ridge]

We have had several of our clans accounts get hacked by someone advertising a scrim- pointing them to discord and taking over their accounts. I have the ID numbers of a few of my clan members, but they have lost complete control to their accounts. Is there a way for your security teams to go and stop this group from taking over accounts?

[olive dove]

@novel ridge that inquiry should be directed to the in-game customer support. They can assist with accounts related issues.

[novel ridge]

Okay, thanks so much! Will do. Appreciate it.

[olive dove]

You are welcome, best of luck.

[crisp viper]

Hello. I have a question. Why do my events differ from the events of my friends? Now the game has a Christmas event where you can get a beautiful car, but I can´t see this one. Could you explain me why it´s happening? Besides this I´ve always had this problem: my friends had different events during all time I play this game.

Could you please answer me here

[olive dove]

@crisp viper events are regional based. So if your friends accounts belong to a different region than yours, they will see different events.

[crisp viper]

Thanks for an answer

[olive dove]

You are welcome.

[night cloak]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I want to unlink my 3rd link from pubg but there is no option to unlink so how can i unlink that

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

Hello, @dense night!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[stuck pebble]

Hello may I please talk to an admin ? Thank you

I was banned twice for completely no reason

[polar marsh]

@stuck pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north crown]

How do I determine my numeric ID? I need it to submit a Bug report.

Thanks. The auto response Bot in the bug forum asked for a Numeric id.

[vagrant copper]

hello PUBG team, I need help I have switched my Eroupe sever to North America by mistake, now i need your help to get back to Eroupe sever, would you help me
this is my ID : 5476444754
thank you

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vagrant copper.

[night cloak]

Wth? How?

[brave birch]

Didn’t know AUG takes 9mm

[livid onyx]

Здравствуйте. Я каждый раз входила в игру и могла играть. Сейчас я зашла в игру и она попросила меня войти через учетную Запись в аккаунт, но я не знаю что я привязывала туда. Вроде это был Гейм Центр. Но когда я нажимаю на него, он предлагает заново издать аккаунт. ПОМОГИТЕ СРОЧНО. Мой аккаунт Tami777
МОЙ АЙДИ: 5803007549

Hello. I went into the game every time and could play. Now I went into the game and she asked me to log in through the account to the account, but I do not know what I tied there. It was like a Game Center. But when I click on it, it offers to re-publish the account. HELP URGENTLY. My account is Tami777
MY ID IS : 5803007549

[woven magnet]

Hey... there is a glitch in miramar where the red zone appears in the map during the whole map. There is no bombing but the map shows red zone. It is very confusing please fix this.

[night cloak]

@woven magnet you can report it in #old make sure you use this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[night cloak]

Hi i wanted help to my friend account it is still and I want back

Anyone who bcak the account I will give them money

is your friend's account hacked

@night cloak

@night cloak yah

we cant help with hacked account you can contact customer service

@night cloak where’s customer service??

[night cloak]

did the hacker link his account with your friend's pubg

@night cloak she gives him her account because he will baying her account but she still it

[night cloak]

your friend sold her account?

No ! He gives her the account because It’s will sold it but dose not hive her the money

@night cloak

selling and buying of account is against the rules of pubg

[night cloak]

@night cloak okey but now she still it not selling so can you help me

is this your problem
your friend sold her account to a guy and he didnt give money?

@night cloak

@night cloak yah

we cant help with that problem

buying and selling of account is against the rules of pubg

Why? You are not pubg support?

Okey I know but now it’s stilling her!!

[urban charm]

bruh pubg has so many problems omg, like I have gyroscope on and when I go in game the gyroscope doesn’t even work

[night cloak]

@night cloak you have been answered

Thanks.

[hidden sierra]

SHARK٠٠GG
61269942971
A cheater who uses cheat software
Create a team of cheaters to raise the rating
This player is a hacker, and he raises the players' rankings and helps them to raise the rating
It uses the Korean version

• 5365537131 Hacona卍MaTata
• 5247598487 ElNa7oo95
  *5632969901

[barren crown]

I was harassed and I have proof someone said he hacking, any way I send the messages and pubg work on that?

[rocky trout]

must be from india bro, thy use vpn , pubg should ban player who use vpn

[rocky trout]

cuz u r hacker , accept the truth bro

[barren crown]

Can pubg ban those players tho? It's real hackers

[marsh dagger]

My phone has been hacked by a Hacker and I am not
Control my device is my own and now i have deleted a file
Old version of phone and now you have set up the controller
But it even played with my accounts and activated them
Illegal software and they ruined my account until I paid
So until my device gets replaced but I disagree
Something and delete all my belongings, please
Recalculate because I love and respect PUBG
Policy often, please reactivate my account so I can
Enjoy playing again thank you ( غربهツツ) (5290080084 ) (2020-11-27 06:07:51)

(2030-11-25 06:07:51)

([e-mail])

[storm flume]

Please do not use languages other than English, @marsh dagger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[timid flower]

Can Somebody Help me with the download link of new beta versions

[hidden sierra]

SHARK٠٠GG
61269942971
A cheater who uses cheat software
Create a team of cheaters to raise the rating
This player is a hacker, and he raises the players' rankings and helps them to raise the rating
It uses the Korean version

• 5365537131 Hacona卍MaTata
• 5247598487 ElNa7oo95
  *5632969901

[rocky trout]

stop with your drama bro, u have use hack just tell the truth , go create new account & play , learn your lesson 😄

[urban charm]

I cannot use my gyroscope even though it’s on. So now I can’t even play a game right now <@&481161015728406538>

[storm flume]

Please do not use languages other than English, @marsh dagger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stoic sand]

Hi I want to transfer my account from the Vietnamese version to the international one

I cannot ship from the official website because my account is Vietnamese😫

[night cloak]

@stoic sandthen buy uc from appstore/playstore creds

[polar marsh]

@marsh dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@urban charm please check if its set to "always on" or not

[urban charm]

It is

But it doesn’t work

[stoic sand]

Hi I want to transfer my account from the Vietnamese version to the international one @night cloak

[night cloak]

hmm does ur phone supports gyro ?

[thin halo]

What about your gyroscope sensitivity, @urban charm ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stoic sand.

[stoic sand]

I cannot charge from the Apple Store because I am not a Vietnamese person💔

[night cloak]

well cant help with that, you can ask someone else with advance knowledge about account transferring, but afaik we cant transfer account from diff vers, welp..

whats ur problem

well i cant say if u dont tell me .-.

[stoic sand]

@night cloak Who can transfer the account to the world or guide me on the way

[night cloak]

God

[stoic sand]

🥺

[thin halo]

@stoic sand You can't.

Now move on.

[night cloak]

well tbh receiving free ing rewards was never so easy, but sure if u wanna know pubgm has already uploaded vids on yt explaining with details afaik

||50% sure that yt is ur solution||

[stoic sand]

Who can transfer my account to the global version?

[urban charm]

@thin halo it’s fine now, I deleted the game and reinstalled it

[thin halo]

You can't transfer account from regional version to global version. No one can.

[night cloak]

@urban charm next time if u face the same issue, try repair client on the login menu

[urban charm]

I did, I repaired it and it didn’t work

[night cloak]

i see

[urban charm]

I tried everything I could before I asked in the chat. I checked the sensitivity and everything

[night cloak]

no links allowed

well you can find the official pubgm yt from #735483472432594994 or from @lime juniper profile

[wooden elm]

Who won the cyberweek giveaway?

[night cloak]

ask that in #chat

[woven sapphire]

Hello, my account was banned although I didn't use anything! Please review the ban!
My nickname: LastKnight3211

[polar marsh]

@woven sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant copper]

I need help I've lost my ranked server (Eroupe) because of a bug inside the room creation section , I changed the room server into North America because my team mate are leaving there, when room ended I get back to lobby to see that my server switched to North America, now I can't change it back need 59 days to wait, I've contact with in-game customers care , they responded with a conversation ended before asking me what happened, your in-game customers care is a (BOT) we can recognize that easily,
this is my ID: 5476444754
you can go check by your self if am telling the truth or not , the auto replay system in your game have mentioned an email to contact with
[e-mail]
I've send an email to them and they didn't answer me
this is the screen shot of the conversation there
hope you can kindly responsibly answer me as soon as you could

[onyx dagger]

You may wait for 60 Days in order to change the server again, @vagrant copper
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset.

[limpid pewter]

Hallo PUBG MOBILE, My account was configured by mistake, I have not used any kind of cheat in the game, please help as soon as possible. I have a problem and I hope to solve it, my account has been blocked for 10 years and I want to restore my account, and I can assure you that I have not done any kind of fraud and I wish you to remove the ban on my account as soon as possible, please reply because I paid real money in my account, in addition to that you You don't want to cause any harm to your customers, I greatly appreciate your efforts to recover my account, This is my id 5157453824 in PUBG MOBILE .Thank you so much

[polar marsh]

@limpid pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Reinstall the game.

[steel canopy]

Hello

help, I changed the server, I play in South America and by mistake I changed to North America

[slender wharf]

Unfortunately you will not be able to change back the region until the time duration is over.

[steel canopy]

A friend can change, and he told me to join the discord for help

[slender wharf]

If it is the region you're talking about then no, the region can't be changed unless the change duration has ended. You could try to contact customer service though.

[steel canopy]

He was able to change the server from North America to South America: c

[celest shadow]

Do you remember how you mistakenly changed your server, @steel canopy?

[steel canopy]

He contacted me, he informed me that he had to wait 60 days, but he managed to change despite the fact that the service told him that he had to wait 60 days, he told me that the discord would come in, that he can do it and help him change his service.

I was in the room

@pisto room

@celest shadow room

[celest shadow]

All right. Please report this in #old, include the details of how you mistakenly changed your server and your numeric user identification, @steel canopy.

[steel canopy]

I communicate in #old ?

[sick snow]

How to report someone that's been promoting ingame hacks?

[celest shadow]

Not communicate, just send the required details I mentioned in #old.

[celest shadow]

You can report such accounts through the in-game reporting function.

[sick snow]

But hes promoting hacks on Facebook

[onyx dagger]

You may report to Facebook then.

[inland drum]

My account has been banned without any reson knowing l did not use any hack
or other things please take the problem as soon as possible

ID : 5191852451

[polar marsh]

@inland drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair isle]

ah yes death replay
this guy killed me(me being the red guy on top of the apartment

[onyx dagger]

That's weird. Probably it took time for you to land because it took some time to render, and that's when the enemy killed you. @fair isle

[steel canopy]

@celest shadow thanks

[hallow niche]

Hello. I recently purchased a new Galaxy A71 phone. However, I was dissapointed to find the extreme fps option is not available. Is this option going to be added in a future update, or am I stuck with ultra fps??

[onyx dagger]

It will be added for more devices in the future, hopefully. You may share your thoughts about this in #old. @hallow niche

[thin geode]

Hi guys i dont know how to send a video but my pubg gets updated whenever i enter the game i cant play because of it it just keeps repeating the update is 37.5 mb

[onyx dagger]

It would probably be downloading the necessary stuff required to run the game properly.

[thin geode]

It keeps telling me to restart but when i restart the same thing happens. Should i reinstall pubg

[clear spindle]

Do a routine repair and check if it's happening again.

[thin geode]

How

[clear spindle]

Settings > Logout > Repair > Routine Repair.

[thin geode]

Ok

[clear spindle]

If it's happening again, then you gotta try reinstalling.

[fair isle]

nah trust me, i landed went inside at the stair and died

[onyx dagger]

But it doesnt show like that in the death replay. @fair isle

[blazing aspen]

ha ha :v

[onyx dagger]

Kindly do not go Off-Topic in this channel, @blazing aspen.
You may post pictures related to PUBG MOBILE in #media and not here.

[fair isle]

idk but the death replay its kinda bugged

[onyx dagger]

It will be.

[onyx dagger]

Yes @blazing aspen?

[blazing aspen]

😄

[vagrant forum]

@blazing aspen, stop sending irrelevant images in support channels.

[alpine reef]

id:5169828824
Regio : souk-ahras ,algeria
Device : redmi not 8 pro
I would like to report someone who logs into my account via Twitter. I would like to declare the account for 7 days and cancel the link from Twitter

 i need to cancel the link from twitter becaus somone hacker my account from twitter

[wispy acorn]

Hello i have proof of server chsnge automatically bug

[alpine reef]

Help me pleas

[blazing aspen]

ha ha

[wispy acorn]

I opened room section and there when i select north america server mt whooe server of account got changed. Please help me to change it back to asia

[sharp bridge]

Help me please

[wispy acorn]

@onyx dagger help me please

[vale moat]

My game shows loading every time in middle of match even when i have stable ping it is happening since yesterday pls help me

[onyx dagger]

Kindly refer to #faq 4.10 @vale moat

You may wait for 60 Days in order to change the server again @wispy acorn.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset.

Stop. @blazing aspen

Looks like someone has acess to your game account.
Please contact customer service in-game about this as only they can help you with Account related issues @sharp bridge.

Kindly contact Customer Service in-game as only they can help you with Account related issues. @alpine reef

[thin geode]

Thx it worked i cleared pubg data

[silver osprey]

I mistakenly gave my server to the Middle East. Now I would like to know how to get to Asia

[slate crest]

Hello Pubg Mobile!

This is:

乃๛ＲＯＭＡＮ
5259416299

Hope you and your team are good! Actually! Today I was playing PUBG Mobile, but after the 5 mb update, my ID was banned After that I started my game again and it was banned for 10 years. I have been playing this game for a long time and i am the player of the season 2 but I have not broken its rules and regulations till today. I don't know why my ID is banned. I am also reporting cheaters. But I'm playing the game according to the rules and regulations. I beg you to please revisit my ID so that I can resolve this issue as soon as possible. So I keep collecting gifts for your current season's great awards and events. And always support you and your team.

Thank you 😊for your understanding!

Regards

乃๛ＲＯＭＡＮ

[polar marsh]

@slate crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You may wait for 60 Days in order to change the server again.
Feel free to report the issue in #old if you think that the server changed without you knowing. Also, you may play on the selected server until the cool down time gets reset. @silver osprey

[wispy acorn]

@onyx dagger but i have proof of bug. So its not my fault. igs pubgm fault that my server got changed wirhout knowing me.. so thay have to reset server counter.

[onyx dagger]

Kindly report the issue in #old, with your in-game ID. @wispy acorn

[thin geode]

Uh, can i ask one question? I see videos from metro royale some people can see the loots in dead crates like red for lvl 6,how do i see those stuff, the light floating stick

[onyx dagger]

Red for level 6 and light floating stick? @thin geode

[wispy acorn]

@onyx dagger I reported many times but no devlopers or support team have time to solve the bug of server change issue

[onyx dagger]

The background color for level 6 bag, helmet and vest is Red, yes.

[thin geode]

Yes i dont know what they called like the color of their loots float in dead crate

[onyx dagger]

The Tencent staff members do go through the channel everyday. @wispy acorn

[onyx dagger]

This is for you, @silver osprey.

But red? I think it's like Pink for the players. @thin geode

[wispy acorn]

@onyx dagger i also emailed a copy of video proof of bug. But still no reply from past 2 days.

[onyx dagger]

Takes time. You may change the server after 60 days. @wispy acorn

[wispy acorn]

@onyx dagger but why man. Its not my fault. I have to react conqueror this season..

[onyx dagger]

Try playing the 3rd map? @thin geode

I am sorry for the inconvenience happened. @wispy acorn

[wispy acorn]

If devlopers are not able to fix bugs and help players then we have to uninstall the game.

[night cloak]

Have you reported this issue in #old with the following, @wispy acorn?

Details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[wispy acorn]

If our server got changed without knowing us then its a poor service by pubgm devloper team

@night cloak yes i reported 2 day earlier

I also emailed with video proof to official email id

[night cloak]

Okay, wait patiently for the team to investigate this situation, @wispy acorn. Sorry for the inconvenience this has caused. Unfortunately we cannot assist you any further with this matter.

I don’t believe you’ve listed all the information I’ve asked for above, @wispy acorn. The team will need this to investigate. Either edit your previous message or send another message that provides the information asked for.

[wispy acorn]

Whats about the rank push on asia server.. I was on 3672 asia rank when this got happened..

@night cloak am i able to upload video proof here??

[night cloak]

Unfortunately we cannot assist you any further with this matter.

All you can do is provide the information asked for in #old and wait patiently.

[night cloak]

In #old of course!

[rich moon]

how long to wait for an answer in Feedback-bugs?

[night cloak]

It’s very highly unlikely you’ll receive a response, @rich moon. The channels there to make the team aware or what’s going on.

[rich moon]

so they won't return me to my server right?

[night cloak]

I cannot speak on behalf of the PUBG MOBILE team.

[rich moon]

@night cloak ):

How else can you contact pubg mobile team 🤔

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rich moon.

[royal sedge]

My game always freeze crash when I m on lobby after every few minutes. This does not happen when i m in match only in lobby. I play on emulator. Please help me with a solution.

[storm flume]

You can now access #emulator-chat and #emulator-support, @royal sedge. Revert this at any time by sending .emulator in #481204134859505684.

[rich moon]

Please contact the customer service via the in-game settings for further assistance, @rich moon.
@storm flume
I already tried, only the bot answers there

[night cloak]

Please use #emulator-support, @royal sedge.

Pls fix drop rates for crates

Then you’ve been answered, @rich moon.

Please use #old, @night cloak.

[rich moon]

Then you’ve been answered, @rich moon.
@night cloak
What? 🤔

[night cloak]

The bot would’ve answered you, @rich moon.

[rich moon]

he does not answer what I ask, he gives painless information

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[night cloak]

Try explaining your issue again, @rich moon. Unfortunately we cannot assist anyone with this situation.

[rich moon]

as soon as I didn't tell him, he says the same thing, the same thing, stupid robot

[final cloak]

There is a snow castle glitch which makes you stuck if you use surfboard at water.
Fix : Restart the game

[night cloak]

Please report such glitches in #old, @final cloak. Thank you for the trouble shoot method.

[final cloak]

You are welcome

[marble blaze]

Please link cheater

I need link of cheater report

[night cloak]

http://cheater-report.pubgm.cc/.

[marble blaze]

Thx

[rich moon]

and there are representatives pubg mobile 🤔

[old mantle]

need BETA pubg mobile invitation code for beta

[rich moon]

Don't Spam

[old mantle]

HELLO

[onyx cairn]

@night cloak do the .beta please

[storm flume]

You can apply for the PUBG MOBILE beta program here, @old mantle:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

No need for such spam, @old mantle. Kindly state what you’d like help with and wait patiently.

[onyx dagger]

1. Open the event section in the global version and search for "Test server".
2. Generate your exclusive link code by tapping on "Generate binding code" and copy it to your clipboard.

And paste it there. @old mantle

And next time, try typing with Caps off.

[alpine reef]

id:5169828824
Regio : souk-ahras ,algeria
Device : redmi not 8 pro
I would like to report someone who logs into my account via Twitter. I would like to declare the account for 7 days and cancel the link from Twitter

 i need to cancel the link from twitter becaus somone hacker my account from twitter

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @alpine reef.

[alpine reef]

id:5169828824
Regio : souk-ahras ,algeria
Device : redmi not 8 pro
I would like to report someone who logs into my account via Twitter. I would like to declare the account for 7 days and cancel the link from Twitter

 i need to cancel the link from twitter becaus somone hacker my account from twitter

[clear spindle]

The one you mentioned to declare is not possible. Contact in-game customer service. Account responsibility is yours and we Discord staffs cannot help you with that.

[chrome dust]

1.2 beta released?

[clear spindle]

Yes.

[warm breach]

So recently i accidentally switching server from Asia to Middle East.This happen yesterday when i was looking for room (scrims) the i accidentally clicking server list and selecting Middle East,then it says "Changed to Middle East".There is NO CONFIRMATION at all from the game,because i didn't change it from the settings.I need some help,i didn't want to wait for 2 months,even when i play with my friend from Asian server,my match was counted as Middle East and my tier is Bronze.I was contacting in game CS for like 4-5 times,but their response isn't helping at all.I saw some youtube tutorial about switching server via in game CS but it says that i must contact before 1 Dec.But my accident was yesterday.

[gritty sky]

Hey can someone help me
i can't change my region
(I'm not talking about server)

[warm breach]

I already contact Indonesian discord moderator and he say someone here can help my issue🙂