night cloak Dec 10, 2020, 3:46 AM

#

You cannot, @willow wren.

willow wren Dec 10, 2020, 3:53 AM

#

@night cloak Saddddd

night cloak Dec 10, 2020, 3:53 AM

#

Feel free to provide your feedback regarding this feature in #old, @willow wren!

polar marshBOT Dec 10, 2020, 4:19 AM

#

@timber compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Dec 10, 2020, 4:24 AM

#

Please refer to the message above, @timber compass.

halcyon lantern Dec 10, 2020, 4:27 AM

#

hello there was a problem, the page in the face book was blocked and the pubg mobile account is linked to it

clear spindle Dec 10, 2020, 4:37 AM

#

Is there any other account linked with PUBG MOBILE ??

oblique fern Dec 10, 2020, 4:59 AM

#

Hello PUBG-M dev
My little brother accidentally change my game server from ME to KRJP. I am having a very high 400+ MS all the time in krjp bcz i am from Pakistan and everyone knows that krjp is not for Pakistani users. Please help me.
I want to go back to ME server but it's showing 60days. Please help me

dreamy knot Dec 10, 2020, 4:59 AM

#

Hello my id : 5166119582 is hacked and iam not able to log in to that account , Someone hacked and linked their twitter account with my pubgm id is there any possibility i can get my account back its linked with my email but iam not able to open it.Please make any solution to get my id back .
thank you.

celest shadow Dec 10, 2020, 5:00 AM

#

There is no other way other than waiting for the server selection cooldown to end, which is in 60 days, @oblique fern.

tall vector Dec 10, 2020, 5:00 AM

#

@clear spindle cn u plz check my issue in emu support

celest shadow Dec 10, 2020, 5:01 AM

#

You should contact the in-game customer service for further assistance in this regard, @dreamy knot, and the customer service of your social media account in question. Please refer to the image below for further instructions:

📎 example.webp

oblique fern Dec 10, 2020, 5:01 AM

#

@celest shadow this is not fair. It was accidentally change.

celest shadow Dec 10, 2020, 5:02 AM

#

You should be more careful next time.

dreamy knot Dec 10, 2020, 5:04 AM

#

celest shadow You should be more careful next time.

thank you i will try now❤️

oblique fern Dec 10, 2020, 5:04 AM

#

Sorry to say that. But i don't want to play game with 400+ ms.

dreamy knot Dec 10, 2020, 5:06 AM

#

celest shadow You should contact the in-game customer service for further assistance in this r...

we can link 2 social media accounts but now one is linked by the hacker 😑

clear spindle Dec 10, 2020, 5:08 AM

#

Contact the in game customer service.

grand wolf Dec 10, 2020, 5:14 AM

#

Hello

final cloak Dec 10, 2020, 5:21 AM

#

Why I am not getting winter or christmas theme in background ? My younger brother from mobile got it but me from Gameloop did not get it Sed lipe

📎 unknown.png

thin geode Dec 10, 2020, 5:22 AM

#

Can someone tell me where to use this?

📎 Screenshot_20201128_083927.jpg

zenith crown Dec 10, 2020, 5:24 AM

#

Any admin here one of my friend pubgm id hacked by someone who is belonging from Pakistan. First they hacked his fb account after then he linked his google play id to my friend pubgm id...

Please give some solutions so i can recover his pubgm id...

Note : He is still eligible to access his own pubgm id.

But while playing hacker suddenly open it...

#

@sand path

#

Still waiting for the response...

thin geode Dec 10, 2020, 5:25 AM

#

@zenith crown that happended to my friend he has like hellfire akm and glacier

zenith crown Dec 10, 2020, 5:25 AM

#

Sounds Bad... 😭

clear spindle Dec 10, 2020, 5:28 AM

#

celest shadow You should contact the in-game customer service for further assistance in this r...

@zenith crown Refer this to remove that Goggle Play ID, and also make sure the Facebook account is safe.

#

@final cloak patience.

#

@thin geode seems like that event is over.

zenith crown Dec 10, 2020, 5:29 AM

#

clear spindle <@!397647201905541120> Refer this to remove that Goggle Play ID, and also make s...

Fb is safe now but whenever i try to unlink Google play id it always pop up connection problems try again later...

clear spindle Dec 10, 2020, 5:29 AM

#

Contact the ingame customer service to unlink that account.

brittle urchin Dec 10, 2020, 5:37 AM

#

Does changing in game location change the game server too or the servers are selected based on ping? pepe_think

clear spindle Dec 10, 2020, 5:38 AM

#

Servers are selected based on ping and has nothing to do with the game location.

final cloak Dec 10, 2020, 5:40 AM

#

How much patience ?

clear spindle Dec 10, 2020, 5:41 AM

#

A lot.

vale badger Dec 10, 2020, 5:43 AM

#

pls tell me at which clan level i can make 2 co leaders

#

please

tall tusk Dec 10, 2020, 5:48 AM

#

i know a person's id who is hacking and i have proofs and character id

where can i report him?

steep bay Dec 10, 2020, 5:50 AM

#

Hello?

#

Need help

#

How can i make a duplicate button for the crouch or prone buttons?

#

#questions

final cloak Dec 10, 2020, 5:56 AM

#

Rock47 I got it after two TDM

📎 unknown.png

night cloak Dec 10, 2020, 5:56 AM

#

You cannot, @steep bay.

storm flumeBOT Dec 10, 2020, 5:57 AM

#

Hello, @tall tusk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

steep bay Dec 10, 2020, 5:58 AM

#

@night cloak can pubg include it in next update?

final cloak Dec 10, 2020, 5:58 AM

#

We do not know

night cloak Dec 10, 2020, 5:58 AM

#

Feel free to state this suggestion in #old, @steep bay.

clear spindle Dec 10, 2020, 6:09 AM

#

@arctic shard what solution are you gonna provide Sir??

night cloak Dec 10, 2020, 6:10 AM

#

Those users can contact in-game support, @arctic shard.

#

You may stop now. Thank you!

arctic shard Dec 10, 2020, 6:11 AM

#

Why @night cloak I am helping

night cloak Dec 10, 2020, 6:11 AM

#

You may provide assistance in this channel if that’s the case.

arctic shard Dec 10, 2020, 6:12 AM

#

No my brother is from pmco player

#

I am helping some people for solving ther problem@night cloak

night cloak Dec 10, 2020, 6:12 AM

#

You can help them here.

arctic shard Dec 10, 2020, 6:13 AM

#

Yes I am ☺️ helping from here only @night cloak

night cloak Dec 10, 2020, 6:13 AM

#

In this channel.

arctic shard Dec 10, 2020, 6:13 AM

#

Plz can I get some roles

lean helm Dec 10, 2020, 6:14 AM

#

where is the premium crate?

night cloak Dec 10, 2020, 6:14 AM

#

Not there private messages, @arctic shard.

storm flumeBOT Dec 10, 2020, 6:14 AM

#

Your level is defined by your Discord server activity, @arctic shard. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to change nickname.
:white_small_square: 20 | <@&440672686729854987>: Ability to use external emojis.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to stream video.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

night cloak Dec 10, 2020, 6:14 AM

#

They’ve been temporarily removed, @lean helm. Will be returning in the near future.

lean helm Dec 10, 2020, 6:15 AM

#

when how long?

night cloak Dec 10, 2020, 6:15 AM

#

No ETA.

arctic shard Dec 10, 2020, 6:17 AM

#

Pubg solution@clear spindle

celest shadow Dec 10, 2020, 6:17 AM

#

After the custom crate ends, @lean helm.

quick pewter Dec 10, 2020, 6:19 AM

#

can someone tell me what to do when your sever changed whilst playing scrims and wont change back

clear spindle Dec 10, 2020, 6:20 AM

#

Report that in #old with user ID.

barren pond Dec 10, 2020, 6:33 AM

#

Hello, can you help me. My account has been banned for 10 years for no reason. I was in a game and it was like someone in my team hacked from a game from the world. I was approved without violating the conditions, please help

polar marshBOT Dec 10, 2020, 6:33 AM

#

@barren pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

final cloak Dec 10, 2020, 6:42 AM

#

Im stuck plz help

📎 unknown.png

#

Fix : Restart PUBG mobile

night cloak Dec 10, 2020, 6:46 AM

#

so i was playing randoms and there hackers who were my teammates i tried to kill them but the ran away i killed one of them and then after i died i reported him will i still get the 7 day ban?

clear spindle Dec 10, 2020, 6:53 AM

#

Only if your team up with them intentionally.

night cloak Dec 10, 2020, 6:54 AM

#

they were my teammates from randoms

#

they were two i naded one

clear spindle Dec 10, 2020, 6:55 AM

#

If you find out they're cheaters it's better to leave the match and report them other than trying to kill them.

night cloak Dec 10, 2020, 6:55 AM

#

aight

woeful pawn Dec 10, 2020, 6:59 AM

#

Hello there! When registering an account, I chose the server Europe, but
the system itself changed the server to North America. I can't change it
now because of the 60-day limit. I live in Kazakhstan and North America has
a high ping. How do I change the server? I use a translator, so I apologize for my English.

wary arrow Dec 10, 2020, 7:02 AM

#

can we use GFX tool and other similar apps?

storm flumeBOT Dec 10, 2020, 7:02 AM

#

Use of unauthorized third-party software or methods, @wary arrow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

wary arrow Dec 10, 2020, 7:05 AM

#

how can I report player who use gfx tools?

#

how to report a hacker?

storm flumeBOT Dec 10, 2020, 7:10 AM

#

Hello, @wary arrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

idle portal Dec 10, 2020, 7:12 AM

#

‏Hello, I accidentally changed my server Middle East because I was confused and didn't know anything about this new feature. Please reset (Europe) my server back to thank you

5182993848

surreal lynx Dec 10, 2020, 7:23 AM

#

Where to claim the Christmas lobby?

clever trench Dec 10, 2020, 7:40 AM

#

Hello I accidentally changed my server to Europe without knowing anything can you please change it back to Asia have been playing in that server from past long season

clear spindle Dec 10, 2020, 7:43 AM

#

You can change it after 60 days, @clever trench & @idle portal.

#

You'll get that when you opeen the game, @surreal lynx.

surreal lynx Dec 10, 2020, 7:43 AM

#

But I didn't get that

clear spindle Dec 10, 2020, 7:43 AM

#

Try restarting.

#

Or play a TDM.

surreal lynx Dec 10, 2020, 7:44 AM

#

Ok

gusty thorn Dec 10, 2020, 8:00 AM

#

why is my character getting stuck every now and then

#

its like none of my buttons are working. everyone can move but not me

rugged dirge Dec 10, 2020, 8:03 AM

#

I lost 800 uc

#

Some1 stoles from Indonesia

#

Some1 plz help me out

modest basalt Dec 10, 2020, 8:04 AM

#

Hi, my account has been banned without any reason knowing i did not violate the company’s rules and did not use any hacks or other things, please take the problem as soon as possible.
ID:5230592905

polar marshBOT Dec 10, 2020, 8:04 AM

#

@modest basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

full axle Dec 10, 2020, 8:06 AM

#

📎 Screenshot_2020-12-10-13-05-24-36_dac7cc7571c39b392df64923967cf7da.jpg

thin void Dec 10, 2020, 8:06 AM

#

Hello @polar marsh Today winter strats IN pubg mobile and we get events and new lobby in pubg mobile so I didn't get the new lobby tell me how can I get

full axle Dec 10, 2020, 8:06 AM

#

Why can't i login to my id

rugged dirge Dec 10, 2020, 8:07 AM

#

@storm flume

#

pubgmt

hybrid heath Dec 10, 2020, 8:10 AM

#

Hello PUBG team
Am pushing my rank to conq
Am at ace 12 star
But my rank showing 0.00 %
I want to know what is the problem 😕

hollow heath Dec 10, 2020, 8:13 AM

#

I cannot change my number help

#

Says too many actions taken too quickly

#

Help @polar marsh

daring zinc Dec 10, 2020, 8:26 AM

#

Hello @polar marsh
Please, my account has been banned for 10 years due to the use of the Chinese emulator, and I do not know that it began to banned the players who use it
I ask you to help me unban, my account and I will not use it again. My account is charged with more than $8000, so ask you for help.
ID : 5172150349

polar marshBOT Dec 10, 2020, 8:26 AM

#

@daring zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

honest slate Dec 10, 2020, 8:31 AM

#

What is this????

📎 Screenshot_28.png

hollow heath Dec 10, 2020, 8:38 AM

#

I cannot change my number. Says too many actions taken too quickly <@&481161015728406538>

final cloak Dec 10, 2020, 8:39 AM

#

surreal lynx Where to claim the Christmas lobby?

I got it after two TDM

final cloak Dec 10, 2020, 8:39 AM

#

honest slate What is this????

Please go to #emulator-support

normal fulcrum Dec 10, 2020, 8:39 AM

#

@hollow heath Try again later. Maybe tomorrow

hollow heath Dec 10, 2020, 8:39 AM

#

👍🏻

normal fulcrum Dec 10, 2020, 8:39 AM

#

And please don't mention any role unless it's an emergency @hollow heath. You can state your issue and someone will reply

hollow heath Dec 10, 2020, 8:39 AM

#

Ok 😅

storm flumeBOT Dec 10, 2020, 8:40 AM

#

You can now access #emulator-chat and #emulator-support, @honest slate. Revert this at any time by sending .emulator in #481204134859505684.

dusky jewel Dec 10, 2020, 8:56 AM

#

@bold siren I hope you a great morning and a wonderful day, I'd like your help if possible.
I apologies for mentioning you but I can't play the game like this .

bold siren Dec 10, 2020, 8:56 AM

#

What’s the matter?

dusky jewel Dec 10, 2020, 8:58 AM

#

The change server bug haven't been fixed yet for about 6 days now, I am unable to play the game with 600 Ms and I've bombarded everything and everyone with support requests for no avail, Only you good people have at least approached me for this.

queen smelt Dec 10, 2020, 8:58 AM

#

Why arnt premium crates available

#

I have 5 coupons and i cant use them :/

#

panik

dusky jewel Dec 10, 2020, 8:59 AM

#

I haven't changed the server, It changed on it's own after playing 1 single game in a room.

Been promised that it's gonna be looked at the fixed but still waiting for that silver lining, I hope that you can at least help me know the ETA or at least a margin of the time required to fix it .

#

Or the possibility of it being fixed at all.

#

Even If I want to play with 300-600 ms, Look at the matching time.

📎 124.png

queen smelt Dec 10, 2020, 9:01 AM

#

📎 image0.png

#

If u changed it i think u cant change it again till 60 days pass

dusky jewel Dec 10, 2020, 9:02 AM

#

I understand that, That's IF I changed it

#

but I didn't change it or even click on change server or anything related to servers

#

I joined a room, played vs someone and went out an Asian server user who's stuck there for 60 days

queen smelt Dec 10, 2020, 9:03 AM

#

Then idk im not even adminastor 🤡

dusky jewel Dec 10, 2020, 9:03 AM

#

I'v noticed but just bleeding my heart out

#

#Feelsbatman.

queen smelt Dec 10, 2020, 9:03 AM

#

Maybe try doing solo vs squad and itll math quicker idek

dusky jewel Dec 10, 2020, 9:03 AM

#

I am doing that right now, Solo vs squad 12:15 matching time so far

queen smelt Dec 10, 2020, 9:04 AM

#

😬

dusky jewel Dec 10, 2020, 9:04 AM

#

For the stars of the seven kingdoms how am I going to play.

📎 125.png

queen smelt Dec 10, 2020, 9:05 AM

#

Wut server do u normally us

dusky jewel Dec 10, 2020, 9:05 AM

#

Europe

queen smelt Dec 10, 2020, 9:05 AM

#

O i was gonna say i was gonna invite but i dont use eriupe

dusky jewel Dec 10, 2020, 9:05 AM

#

lel

queen smelt Dec 10, 2020, 9:06 AM

#

Go to #activities maybe if someone invites you from erope itll change form asia to eruope

#

Idk might work

dusky jewel Dec 10, 2020, 9:07 AM

#

Yes it gonna change for that game, but I'll be rewarded with points on the asian rank

queen smelt Dec 10, 2020, 9:07 AM

#

Oh

clever trench Dec 10, 2020, 9:08 AM

#

I play in Asia but accidents changed to Europe can’t go back to Asia server

dusky jewel Dec 10, 2020, 9:09 AM

#

Trade accounts ? XD

clever trench Dec 10, 2020, 9:10 AM

#

But mine is connected to fb

#

By the way how to approach PUBG tech support team

dusky jewel Dec 10, 2020, 9:11 AM

#

They won't help, The only ones who have a strand of life is this discord

#

If you go to #old and submit your problem then add your in-game id, device used to play the game, wifi\cellular used and country, they MIGHT help you.

#

I've literally wasted the whole season, The RP and UC that I bought and all the time invested in this season.

It's so frustrating to talk to the in-game support too, Can't whine anywhere but here and whining won't even help.

Matching time is too much, lagging like richard mooot.

📎 126.png

night cloak Dec 10, 2020, 9:18 AM

#

7 cake daily so 105 cakes in 15 days OhNo

📎 Screenshot_20201210-121542.png

#

How redeem this car skin🥲

dusky jewel Dec 10, 2020, 9:19 AM

#

There must be a pay-2-earn or events in the upcoming days.

white dawn Dec 10, 2020, 9:30 AM

#

What update is 8.4 MB?

marble helm Dec 10, 2020, 9:34 AM

#

white dawn What update is 8.4 MB?

Its just a patch to fix all the miner bugs and gliches

nimble junco Dec 10, 2020, 9:42 AM

#

Today The pubg mobile loading time is so long pls fix it!

humble wedge Dec 10, 2020, 9:52 AM

#

How Can I change my email address from PUBG? not Google Play Email.

fast crown Dec 10, 2020, 9:53 AM

#

@lone plover @clever trench
Contact the ingame Support and they can reset your Server only 1 time couse wisely.

#

Nice scopes live hack aproved 😅

📎 Screenshot_20201128-210027_PUBG_MOBILE.jpg 📎 Screenshot_20201128-210158_PUBG_MOBILE.jpg

ionic valley Dec 10, 2020, 9:54 AM

#

The PUBG Beta has some ton of chinese words around

fast crown Dec 10, 2020, 9:55 AM

#

📎 20201210_105544.jpg

humble berry Dec 10, 2020, 10:11 AM

#

Please help i cant use the test server it always shows me this pls help

📎 Screenshot_20201210-171023_PUBG_MOBILE.jpg

olive dove Dec 10, 2020, 10:22 AM

#

humble berry Please help i cant use the test server it always shows me this pls help

That means your account does not meet the testing requirements.

humble berry Dec 10, 2020, 10:22 AM

#

How do i meet the requirments

olive dove Dec 10, 2020, 10:22 AM

#

ionic valley The PUBG Beta has some ton of chinese words around

Because it is beta, the focus is on the new added modes...etc.

humble berry Dec 10, 2020, 10:23 AM

#

?

olive dove Dec 10, 2020, 10:23 AM

#

humble wedge How Can I change my email address from PUBG? not Google Play Email.

Contact in-game customer support. However, i do not think the feature of changing the email is implemented yet.

humble berry Dec 10, 2020, 10:23 AM

#

Oh okeh

#

Thanks

exotic tusk Dec 10, 2020, 10:25 AM

#

Hello by mistake I have changed my server to Europe what to do?

storm flumeBOT Dec 10, 2020, 10:25 AM

#

Please contact the customer service via the in-game settings for further assistance, @exotic tusk.

indigo wolf Dec 10, 2020, 10:27 AM

#

I got ban for no reason

📎 image0.jpg

polar marshBOT Dec 10, 2020, 10:27 AM

#

@indigo wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

real wolf Dec 10, 2020, 10:38 AM

#

My account was stolen please help me

#

Please help me

storm flumeBOT Dec 10, 2020, 10:39 AM

#

Please contact the customer service via the in-game settings for further assistance, @real wolf.

coral sinew Dec 10, 2020, 10:42 AM

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2 days ago i asked pubg m support tem to change my server but they haven't dine it yet! Now im haveing high ping in europe! plz help

hollow hedge Dec 10, 2020, 10:43 AM

#

Do bots deal more damage during frost festival in Erangel?

spring zephyr Dec 10, 2020, 10:44 AM

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You will have to wait for 60 days, @coral sinew.

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@hollow hedge No, they are the same.

hollow hedge Dec 10, 2020, 10:44 AM

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oh, because I almost got knocked by 2 bullets from a bot, while i was having full level 3 gear. PubgmConfused

coral sinew Dec 10, 2020, 10:45 AM

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@spring zephyr The support team told me that they will let me to change my server once before 60 days

river plover Dec 10, 2020, 10:45 AM

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📎 Screenshot_20201210-124453__HOBA_GAMING.jpg

storm flumeBOT Dec 10, 2020, 10:45 AM

#

You can apply for the PUBG MOBILE beta program here, @warped parcel:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

polar marshBOT Dec 10, 2020, 10:45 AM

#

@river plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Dec 10, 2020, 10:46 AM

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@coral sinew You can't do that anymore, you will have to wait for 60 days.

coral sinew Dec 10, 2020, 10:47 AM

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@spring zephyr But why?

#

📎 Screenshot_20201210_164944_com.tencent.ig.jpg

lone plover Dec 10, 2020, 10:55 AM

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@fast crown pubgm_tired

quick ridge Dec 10, 2020, 10:56 AM

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When will be PUBG MOBILE India launched.

untold pasture Dec 10, 2020, 10:56 AM

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Hello i have band

polar marshBOT Dec 10, 2020, 10:56 AM

#

@untold pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quick ridge Dec 10, 2020, 10:57 AM

#

Any update about PUBG MOBILE India?

storm flumeBOT Dec 10, 2020, 10:58 AM

#

Please refer to this channel's pinned messages for further information, @quick ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

onyx dagger Dec 10, 2020, 11:01 AM

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Dont know. You need to wait for 60 Days. @coral sinew PB_peepo_shrug

dim sphinx Dec 10, 2020, 11:03 AM

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📎 image0.png

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Help

tired pulsar Dec 10, 2020, 11:04 AM

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@spring zephyr as an investigator, do you have to do 15 reviews a day to stay as one or would you get kicked if you didn't?

spring zephyr Dec 10, 2020, 11:05 AM

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You won't get kicked out.

tired pulsar Dec 10, 2020, 11:05 AM

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Ok cool, thanks 👌

regal raven Dec 10, 2020, 11:05 AM

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What was 8 mp update?

buoyant pike Dec 10, 2020, 11:05 AM

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@spring zephyr Is it have any others ways except wait for 60 days? it’s 2 months bro. I don’t thinking that it’s my fault cause i’m just accidentally selected the Middle East server while setting up the room for scrim then the server has changed . The system automatically changed without any warnings (yes or no) before change the server. And i’m still waiting feedback from customer service and discord moderator. 🙂

dim sphinx Dec 10, 2020, 11:06 AM

#

Somebody help me what happened

onyx dagger Dec 10, 2020, 11:09 AM

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Probably bug fixes and performance fixes, @regal raven.

regal raven Dec 10, 2020, 11:10 AM

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@onyx dagger ok

onyx dagger Dec 10, 2020, 11:10 AM

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Alright

regal raven Dec 10, 2020, 11:11 AM

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@onyx dagger when indian bonus challenge coming?

onyx dagger Dec 10, 2020, 11:11 AM

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The game is banned in India. Facepalm

oak schooner Dec 10, 2020, 11:11 AM

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What can I do with pubg mobile test server code

regal raven Dec 10, 2020, 11:11 AM

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😩 😩 😩

onyx dagger Dec 10, 2020, 11:13 AM

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Open the event section in the global version and search for "Test server".
Generate your exclusive link code by tapping on "Generate binding code" and copy it to your clipboard.
Download the test version from the event section as well or check the pinned messages in #news. A stable Wi-Fi connection is recommended.
Install and start the app and enter your exclusive link code after you have logged in via guest account option from login screen.

NOTE:

DO NOT SHARE YOUR EXCLUSIVE LINK CODE WITH ANYONE ELSE.
Your official server account will be penalized for any violations and cheats made in the test server, @oak schooner.

lone plover Dec 10, 2020, 11:14 AM

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@fast crown emm but how to go support?

onyx dagger Dec 10, 2020, 11:15 AM

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dim sphinx

Region/Country?

haughty rock Dec 10, 2020, 11:15 AM

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What happened to middleast server why match making time soo long

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Even pakistani ping is 40ms but now 200

onyx dagger Dec 10, 2020, 11:15 AM

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Matchmaking takes a longer time when there are less players to play in the said mode. Try changing the Map.

haughty rock Dec 10, 2020, 11:16 AM

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Livik map

onyx dagger Dec 10, 2020, 11:16 AM

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Try erangel?

olive dove Dec 10, 2020, 11:21 AM

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dim sphinx

You need to TRUST the APP in Settings-General-Profiles&Device Management.

stray kelp Dec 10, 2020, 11:26 AM

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Is the feedback in feedback-bugs really read by the managers?

#

How many days the problem has not improved

ionic valley Dec 10, 2020, 11:31 AM

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olive dove Because it is beta, the focus is on the new added modes...etc.

Oof got it

topaz phoenix Dec 10, 2020, 11:31 AM

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I need a help

simple geode Dec 10, 2020, 11:31 AM

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Hello
accidentallty my friend logged into my Pubg account using my social media . Now i have resetted the password for my Social media account but he still has access to my PubgM account . How am i supposed to fix that ??

storm flumeBOT Dec 10, 2020, 11:32 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @topaz phoenix. Remember to read through #faq before asking questions in the support channels.

topaz phoenix Dec 10, 2020, 11:32 AM

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The hacker played with the files makes a new version

📎 image0.png

storm flumeBOT Dec 10, 2020, 11:32 AM

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Please contact the customer service via the in-game settings for further assistance, @simple geode.

simple geode Dec 10, 2020, 11:33 AM

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Once i have changed the password how is he still able to use my account ?

onyx dagger Dec 10, 2020, 11:34 AM

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He already may have access to your game account. @simple geode

topaz phoenix Dec 10, 2020, 11:34 AM

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I talked to costumer service to return my account but they did not answer yet and the hacker changed the version and kick me out of my account

onyx dagger Dec 10, 2020, 11:35 AM

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Kindly refer to #faq 5.4 @topaz phoenix

topaz phoenix Dec 10, 2020, 11:36 AM

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If i waited that long i will lose my account for ever

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I already lose it

#

Please just stop unlinking the social media that linked to my account

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I cant join because the version

wise eagle Dec 10, 2020, 11:39 AM

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I have a question what is violation of user agreement

storm flumeBOT Dec 10, 2020, 11:43 AM

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Please refer to subpoint 2.12 in #faq for further information, @wise eagle.

hollow heath Dec 10, 2020, 11:51 AM

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Cannot change my region

solar sky Dec 10, 2020, 11:52 AM

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Pubg i wanted to say that metro ruined pubg mobile

hollow heath Dec 10, 2020, 11:52 AM

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^this

solar sky Dec 10, 2020, 11:52 AM

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Its so bad now

silver harness Dec 10, 2020, 11:53 AM

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Please help. I accidentally changed my server
Id:5252181650

rapid crown Dec 10, 2020, 12:03 PM

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He's hacking ho and look just the k/d cause the reste is still glitched I was in game vs him and his teammates know that he cheats

📎 Screenshot_20201210-125448.png 📎 Screenshot_20201210-125539.png 📎 Screenshot_20201210-125553.png 📎 Screenshot_20201210-125604.png

faint mantle Dec 10, 2020, 12:04 PM

#

how to know the exact violation that banned me ?

polar marshBOT Dec 10, 2020, 12:04 PM

#

@faint mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weary helm Dec 10, 2020, 12:06 PM

#

What's new in 8.36mb update

arctic shard Dec 10, 2020, 12:06 PM

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@silver harness come I will help

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@weary helm snowmode

weary helm Dec 10, 2020, 12:07 PM

#

@onyx dagger ?

silver harness Dec 10, 2020, 12:08 PM

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arctic shard <@785898005747597362> come I will help

Thank you🙌

heavy vortex Dec 10, 2020, 12:08 PM

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@silver harness don't.. Gnomed trust on anyone or anything unofficial

night cloak Dec 10, 2020, 12:10 PM

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@rapid crown Forget it it seems. It's normal to have this kind of stat when conquering. The guy has to do more than 10 kills per game and it seems to be normal.

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@rapid crown Basically the other player sucks 😊

storm flumeBOT Dec 10, 2020, 12:16 PM

#

Please contact the customer service via the in-game settings for further assistance, @hollow heath.

#

Please contact the customer service via the in-game settings for further assistance, @silver harness.

round imp Dec 10, 2020, 12:16 PM

#

.

storm flumeBOT Dec 10, 2020, 12:16 PM

#

Hello, @rapid crown!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

#

We are unable to provide assistance if you do not ask a question or state a problem, @round imp. Remember to read through #faq before asking questions in the support channels.

proven wren Dec 10, 2020, 12:20 PM

#

Please someone help me ... I got banned for 10 years for no reason.. but my device was jailbroken... I have never used any hacking tool in my life .... I’m player from season 3 ... please someone help me unban it please

polar marshBOT Dec 10, 2020, 12:20 PM

#

@proven wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gleaming crag Dec 10, 2020, 12:22 PM

#

Hello, I changed my server by mistake to (Middle East) because I was confused and did not know anything about this new feature, please reset my server to (Europe) Thank you
ID: 5203157784

storm flumeBOT Dec 10, 2020, 12:22 PM

#

Please contact the customer service via the in-game settings for further assistance, @gleaming crag.

gleaming crag Dec 10, 2020, 12:26 PM

#

I do

#

But They did not help me

scarlet remnant Dec 10, 2020, 12:27 PM

#

Hello My account has been banned, and I have not used any kind of hack nor did I break the game rules I am playing the game from the third season and have not broken the rules nor used hack I have requested the file claim and an error message appears in submitting the unblock request

polar marshBOT Dec 10, 2020, 12:27 PM

#

@scarlet remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove Dec 10, 2020, 12:28 PM

#

gleaming crag But They did not help me

Then, you have to wait till the server change timer resets.

idle portal Dec 10, 2020, 12:30 PM

#

‏Hello, I think the server was changed by mistake. I want to return to the Europe server, please

‏ ID: 5182993848

storm flumeBOT Dec 10, 2020, 12:32 PM

#

Use of unauthorized third-party software or methods, @ruby wagon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

olive dove Dec 10, 2020, 12:34 PM

#

@idle portal please contact the in-game customer support to assist you with this issue.

idle portal Dec 10, 2020, 12:35 PM

#

No response process completed

storm flumeBOT Dec 10, 2020, 12:35 PM

#

Please refer to subpoint 5.4 in #faq for further information, @idle portal.

idle portal Dec 10, 2020, 12:35 PM

#

How

lapis flax Dec 10, 2020, 12:36 PM

#

Wuts with all the cheaters in game?

idle portal Dec 10, 2020, 12:36 PM

#

I don't want my review to go messed up

olive dove Dec 10, 2020, 12:36 PM

#

idle portal How

Open a new conversation and if this did not work then you have to wait for 60 days till you can change your setver again.

storm flumeBOT Dec 10, 2020, 12:36 PM

#

Hello, @lapis flax!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

idle portal Dec 10, 2020, 12:37 PM

#

The season ends in 60 days 😂

polar compass Dec 10, 2020, 12:38 PM

#

I have mistakenly changed my server. How to change it back. I tried contacting ingame customer support but i didn't any clear response. Please help me to change my server

night cloak Dec 10, 2020, 12:39 PM

#

There is no real player on the leaderboard

polar compass Dec 10, 2020, 12:41 PM

#

Can we change our server when the new season starts or we should wait for 60 days?

fast jewel Dec 10, 2020, 12:44 PM

#

Anybody here!? Admin?

#

@torpid quail

#

@bold siren

#

@tawny basin

night cloak Dec 10, 2020, 12:47 PM

#

Is this player for you a good player?

📎 20201210_134636.jpg

fast jewel Dec 10, 2020, 12:48 PM

#

Is there any Admin here!!!!

storm flumeBOT Dec 10, 2020, 12:49 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fast jewel. Remember to read through #faq before asking questions in the support channels.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Dec 10, 2020, 12:50 PM

#

@storm flume Is this player for you a good player?

olive dove Dec 10, 2020, 12:50 PM

#

How can we help @night cloak ?

fast jewel Dec 10, 2020, 12:51 PM

#

My account has been hacked since September I was able to login only from 1 device and after the update came I have no any access to there and customer services is joking with me they ask private questions and when I answer them they ask me for the hacke's social media

warm surge Dec 10, 2020, 12:52 PM

#

Is not seeing enemies and not hearing sound after dying while spectating teammates is glitch or what is this ???

fast jewel Dec 10, 2020, 12:53 PM

#

I spent over $3500 and you guys never care about nobody helps me from customer service only robots reply me

olive dove Dec 10, 2020, 12:53 PM

#

@fast jewel
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

warm surge Dec 10, 2020, 12:53 PM

#

@olive dove assist me

fast jewel Dec 10, 2020, 12:54 PM

#

@olive dove is there any office of PUBG in UK?

night cloak Dec 10, 2020, 12:55 PM

#

@olive dove Why do you let this kind of player keep playing when his stats are more than questionable. It is the first of the classification.

olive dove Dec 10, 2020, 12:55 PM

#

@warm surge it is not a bug, specating function has been implemented this way to tackle some cheats methods.

olive dove Dec 10, 2020, 12:55 PM

#

night cloak <@627404010319642634> Why do you let this kind of player keep playing when his s...

If you have a valid proof for him cheating you can share with this so we can take measures against him.

fast jewel Dec 10, 2020, 12:55 PM

#

@olive dove but this is not fair customer service ask about date of registration first payment date and last time I played I have replied all and then they say go to recover ur twitter while the twitter completely changed everything

olive dove Dec 10, 2020, 12:56 PM

#

fast jewel <@627404010319642634> is there any office of PUBG in UK?

Only in-game customer support is the efficient way to reach out regarding account related issues.

warm surge Dec 10, 2020, 12:56 PM

#

@olive dove plz tell me if anyone using Esp hack then why need game features to see player even on spectating mode

fast jewel Dec 10, 2020, 12:57 PM

#

@olive dove but I have no access to that account anymore and they close the conversation

night cloak Dec 10, 2020, 12:57 PM

#

@olive dove Who can have 100% everywhere on the stats?

olive dove Dec 10, 2020, 12:57 PM

#

warm surge <@!627404010319642634> plz tell me if anyone using Esp hack then why need game ...

Using cheating methods will get the cheater's account banned. However,if he use another account and spectate with the ESP cheat,then his account will be save and the spectate account is the one that will get banned.

olive dove Dec 10, 2020, 12:59 PM

#

night cloak <@627404010319642634> Who can have 100% everywhere on the stats?

Wecan go through long argument which will be useless. So again, if you have a proof then feel free to share, you may report him in-game as well to get his account reviewed.

olive dove Dec 10, 2020, 12:59 PM

#

fast jewel <@627404010319642634> but this is not fair customer service ask about date of re...

Such information is important to verify the account ownership.

warm surge Dec 10, 2020, 12:59 PM

#

@olive dove i beg you to this . One of the hack selling page told me i can buy hack on $20 which will never ban me and if my id get ban he will refund my money what is this

onyx plover Dec 10, 2020, 1:00 PM

#

@warm surge 🤣 its joking

fast jewel Dec 10, 2020, 1:01 PM

#

@olive dove but I have answered all of them and they ask me at last do you know any social media of the hacker? What is this stupid question!!!

night cloak Dec 10, 2020, 1:01 PM

#

Can you not make the OK button on the quit match thing that yellow

warm surge Dec 10, 2020, 1:01 PM

#

@onyx plover yeah sitting on discord and replying to us became joke nowadays pubg is going to vanish soon that not a joke

onyx plover Dec 10, 2020, 1:02 PM

#

@fast jewel You think its stupide question for pubg support team its so important.

fast jewel Dec 10, 2020, 1:02 PM

#

@onyx plover how do I know who hacked me!!!!!!!

olive dove Dec 10, 2020, 1:03 PM

#

warm surge <@!627404010319642634> i beg you to this . One of the hack selling page told me...

We do not tolerate cheaters in anyway, and the developers are working hard to come up with solutions to tackle all the cheats out there, please go through the announcements in #news for more details about this.

onyx plover Dec 10, 2020, 1:03 PM

#

@fast jewel No one not hacked you , you search for excuses why getting ban.

fast jewel Dec 10, 2020, 1:03 PM

#

@onyx plover while I have answered all the questions correctly I still have the live stream while he steal my twitter at once he changed everything

storm flumeBOT Dec 10, 2020, 1:03 PM

#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

sick glade Dec 10, 2020, 1:04 PM

#

Hello, I accidentally switched to another country. Is it possible for me to change back to the origin country?

storm flumeBOT Dec 10, 2020, 1:04 PM

#

Please contact the customer service via the in-game settings for further assistance, @sick glade.

onyx plover Dec 10, 2020, 1:05 PM

#

@olive dove Do you know why players used cheat and getting ban then search for excuses ... ?

gaunt torrent Dec 10, 2020, 1:05 PM

#

Hello, I accidentally switched to another server. Is it possible for me to change back to the Asia server?

storm flumeBOT Dec 10, 2020, 1:05 PM

#

Please contact the customer service via the in-game settings for further assistance, @gaunt torrent.

warm surge Dec 10, 2020, 1:06 PM

#

Ok fine i hope pubgm team may work hard and make game free of hackers

fast jewel Dec 10, 2020, 1:06 PM

#

@onyx plover I have 2 account which I spent a lot of money on them my main still with me my other got hacked I have all my proof and they say shate the social media of the hacker or after I give them all my information they say go to twitter and recover your Twitter account

night cloak Dec 10, 2020, 1:06 PM

#

@storm flume What are the pre-requisites to be part of the review team?

onyx plover Dec 10, 2020, 1:06 PM

#

@olive dove If I changed my name on game to Player report can get banned ? or

olive dove Dec 10, 2020, 1:07 PM

#

onyx plover <@!627404010319642634> If I changed my name on game to Player report can get ban...

Why would you get banned for this? Does it violates the game terms of service?

olive dove Dec 10, 2020, 1:07 PM

#

night cloak <@168274283414421504> What are the pre-requisites to be part of the review team?

You mean video review?

manic herald Dec 10, 2020, 1:08 PM

#

📎 received_3157688591001913.jpeg

warm surge Dec 10, 2020, 1:08 PM

#

My question is if i report some hacker and pubg investigate him and he found guilty then where is my reward / hacker killed me ruins my game . My k/d gone rank decrease and lot of disadvantages then why is this unfair

manic herald Dec 10, 2020, 1:08 PM

#

The account has been blocked. Although I didn't break the user agreement

polar marshBOT Dec 10, 2020, 1:08 PM

#

@manic herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx plover Dec 10, 2020, 1:08 PM

#

@fast jewel I don't have idea , i never breaks rules , idk

night cloak Dec 10, 2020, 1:09 PM

#

olive dove You mean video review?

Yes

fast jewel Dec 10, 2020, 1:09 PM

#

Why nobody care!!!! If @onyx plover am not asking you for breaking the rules but I have the right to recover my account and customer services must help me for that not playing with my mind

onyx plover Dec 10, 2020, 1:09 PM

#

@olive dove Nope , my friend if I change my name on game to player report get ban or no , i wanna know it , cuz i report anytime cheaters and i got feedback too about 70 users get banned from my reporting

fast jewel Dec 10, 2020, 1:10 PM

#

I respect all thr rules but I have the right to recover it or bann it

onyx plover Dec 10, 2020, 1:10 PM

#

@fast jewel its none business from me ,sorry

warm surge Dec 10, 2020, 1:10 PM

#

My question is if i report some hacker and pubg investigate him and he found guilty then where is my reward / hacker killed me ruins my game . My k/d gone rank decrease and lot of disadvantages then why is this unfair

olive dove Dec 10, 2020, 1:11 PM

#

onyx plover <@!627404010319642634> Nope , my friend if I change my name on game to player re...

I think it is okay to have such in-game name. pubgm_op

fast jewel Dec 10, 2020, 1:11 PM

#

Huh @onyx plover same as customer service u have no answer and that is what u say now

onyx plover Dec 10, 2020, 1:11 PM

#

@olive dove Okay , I try to get inspector in game

warm surge Dec 10, 2020, 1:12 PM

#

My question is if i report some hacker and pubg investigate him and he found guilty then where is my reward / hacker killed me ruins my game . My k/d gone rank decrease and lot of disadvantages then why is this unfair

olive dove Dec 10, 2020, 1:12 PM

#

warm surge My question is if i report some hacker and pubg investigate him and he found gui...

I think you should be motivated by your love for the game. In addition to that, you can apply to become investigator and if you got accepted you will get rewarded for this.

sick glade Dec 10, 2020, 1:12 PM

#

storm flume Please contact the customer service via the in-game settings for further assista...

The in-game settings customer service was not replying to my question.They didn’t mention whether I can switch back to my origin country.

warm surge Dec 10, 2020, 1:13 PM

#

Hacker killing be in just a sec hitting me directly in head spraying 1000m by akm and you say i should love and enjoy it

onyx plover Dec 10, 2020, 1:14 PM

#

warm surge Hacker killing be in just a sec hitting me directly in head spraying 1000m by a...

no should be report and enjoy

sick shale Dec 10, 2020, 1:14 PM

#

Feedbacks are always welcomed in #old, move to a discussion channel if you don't require any assistance please.

night cloak Dec 10, 2020, 1:14 PM

#

@olive dove Because if the team that will make up the Examining Team is filled with conquering players it is no use they are not going to denounce it among themselves.

storm flumeBOT Dec 10, 2020, 1:15 PM

#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

warm surge Dec 10, 2020, 1:16 PM

#

If pubg tooks a year on ban every hacker then we who didn’t use hack will have to face the hacker in everygame our tier is not increasing because of them what should we do just report day by day are we here to play and enjoy or just to report he is hacker ban him

night cloak Dec 10, 2020, 1:16 PM

#

@storm flume Received I understand

sick glade Dec 10, 2020, 1:21 PM

#

Hello, I accidentally switched to another country. Is it possible for me to change back to the origin country?

night cloak Dec 10, 2020, 1:21 PM

#

@warm surge I agree

sick shale Dec 10, 2020, 1:21 PM

#

Stop with discussions here, @night cloak don't reply

sick shale Dec 10, 2020, 1:22 PM

#

sick glade Hello, I accidentally switched to another country. Is it possible for me to chan...

You can change it again when cooldown time ends

cerulean tangle Dec 10, 2020, 1:23 PM

#

Hello, My account has been banned for one day but my tier has been resetted for no reason.
What's the reason for my ban
My ID: 5321972982
Device: Android
Internet:cellular
Region: India
Server: Asia

polar marshBOT Dec 10, 2020, 1:23 PM

#

@cerulean tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weary helm Dec 10, 2020, 1:28 PM

#

What's new in 8.36mb update

left portal Dec 10, 2020, 1:43 PM

#

My account layout 2 I change but is not change how to out this problem

sick shale Dec 10, 2020, 1:48 PM

#

Can you explain better? Or record your screen

left portal Dec 10, 2020, 1:48 PM

#

Ok

night cloak Dec 10, 2020, 1:48 PM

#

How do I unlink the email and phone number from my account

storm flumeBOT Dec 10, 2020, 1:49 PM

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

surreal nacelle Dec 10, 2020, 1:50 PM

#

what is that 8.4mb update?

sick shale Dec 10, 2020, 1:51 PM

#

New content for frost festival events

surreal nacelle Dec 10, 2020, 1:52 PM

#

contents which were not in 50+mb erangle event update?

night cloak Dec 10, 2020, 1:52 PM

#

ID 5107628235

stuck gazelle Dec 10, 2020, 2:01 PM

#

why i get ban or muted from server if i writes something about premium hacks isn't is suspicious

tacit acorn Dec 10, 2020, 2:02 PM

#

Hello, my name is Musab Raqi, I know in the game 517019050, my account was banned in the game for 7 days, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, or any immoral matter within the game, and I was banned from By mistake and I hope that my account will start again. I want to return the evaluation after long fatigue

polar marshBOT Dec 10, 2020, 2:02 PM

#

@tacit acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Dec 10, 2020, 2:03 PM

#

So you do have premium hacks, @stuck gazelle?

onyx dagger Dec 10, 2020, 2:03 PM

#

surreal nacelle contents which were not in 50+mb erangle event update?

Probably.

stuck gazelle Dec 10, 2020, 2:03 PM

#

if i have premium hacks why i would come here at discord server for help

onyx dagger Dec 10, 2020, 2:03 PM

#

night cloak ID 5107628235

Yes?

#

Then state your issue. @stuck gazelle

stuck gazelle Dec 10, 2020, 2:04 PM

#

@warm surge is my previous id and i get ban see the last message of mine

onyx dagger Dec 10, 2020, 2:05 PM

#

From this server? @stuck gazelle

#

If so, you may move to #discord.

stuck gazelle Dec 10, 2020, 2:05 PM

#

yeah

quasi dome Dec 10, 2020, 2:05 PM

#

can someone help me my pubg account got hacked how do i get it back

weary helm Dec 10, 2020, 2:07 PM

#

What is new 8mb Update

tranquil iris Dec 10, 2020, 2:07 PM

#

please unblock my account

onyx dagger Dec 10, 2020, 2:07 PM

#

New content for frost festival events @weary helm

onyx dagger Dec 10, 2020, 2:08 PM

#

quasi dome can someone help me my pubg account got hacked how do i get it back

Do you have the access to your Game account?

weary helm Dec 10, 2020, 2:08 PM

#

onyx dagger New content for frost festival events <@!751236006279250002>

Can you explain briefly..bcz I'm recording for my youtube video

quasi dome Dec 10, 2020, 2:08 PM

#

onyx dagger Do you have the access to your Game account?

nope

onyx dagger Dec 10, 2020, 2:09 PM

#

There will be a new event coming soon, @weary helm.
The details about it would be there in #news.

#

Kindly refer to #faq 2.8 @quasi dome

ionic mauve Dec 10, 2020, 2:15 PM

#

Any one can help me plz

📎 image0.png

prisma wagon Dec 10, 2020, 2:26 PM

#

update your ipad then reset your country or regeoin@ionic mauve

#

@ionic mauve change the country or regeion to like canada or usa

pure hill Dec 10, 2020, 2:32 PM

#

when ever i open my account it show my acoount is opend with newer verion

hardy barn Dec 10, 2020, 2:37 PM

#

I need help to change my server in pubgmobile

#

i changed before what i do to change it again

lone plover Dec 10, 2020, 2:38 PM

#

@hardy barn someone said go ingame to support i too dont understand pubgm_indecisive

hardy barn Dec 10, 2020, 2:39 PM

#

ok , thanks for help

manic cobalt Dec 10, 2020, 2:40 PM

#

As pubg is ban in india if i use vpn to log in pubg and at the time of playing erangle i dissconnect vpn then will my id get ban ?

celest shadow Dec 10, 2020, 2:41 PM

#

Use #activities instead, @worldly surge.

storm flumeBOT Dec 10, 2020, 2:41 PM

#

Please refer to this channel's pinned messages for further information, @manic cobalt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

static light Dec 10, 2020, 2:42 PM

#

Which vpn u all are using guys

left portal Dec 10, 2020, 2:43 PM

#

My pubg mobile I'd Donwithfriends
I face a my layout 2 is not working

night cloak Dec 10, 2020, 2:44 PM

#

@static light don't use vpn you'll get banned

static light Dec 10, 2020, 2:44 PM

#

@night cloak no problem I m playing with my new id

night cloak Dec 10, 2020, 2:45 PM

#

@static light if you want play with your old account without using vpn?

static light Dec 10, 2020, 2:46 PM

#

@night cloak but how

night cloak Dec 10, 2020, 2:46 PM

#

Dm me

surreal nacelle Dec 10, 2020, 2:46 PM

#

move to #chat

night cloak Dec 10, 2020, 2:46 PM

#

Yah ok@surreal nacelle

#

@static light dm me

static light Dec 10, 2020, 2:47 PM

#

No

night cloak Dec 10, 2020, 2:48 PM

#

Come to general chat then

#

@static light Come to general chat then

hardy barn Dec 10, 2020, 2:50 PM

#

guys now im counquer in pubg if i change my server , the counqer It will Deleted or what ?

storm flumeBOT Dec 10, 2020, 2:50 PM

#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @tidal light:

:white_small_square: http://bit.ly/37Lgfbm

#

Please avoid going off-topic, @static light @night cloak. You may have unrelated conversations in #chat.

night cloak Dec 10, 2020, 3:03 PM

#

hi

#

i need help

storm flumeBOT Dec 10, 2020, 3:03 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Dec 10, 2020, 3:03 PM

#

ok @storm flume

mortal apex Dec 10, 2020, 3:03 PM

#

hardy barn guys now im counquer in pubg if i change my server , the counqer It will Deleted...

If u change server,anyways your highest tier will stay right there as before.

steady bay Dec 10, 2020, 3:04 PM

#

Pls help me I can't change my region

night cloak Dec 10, 2020, 3:04 PM

#

i need help

storm flumeBOT Dec 10, 2020, 3:04 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Dec 10, 2020, 3:05 PM

#

my frost festival erangle is not downloading what the problem i have full internet connection but it is not downloading

#

@mortal apex

lone plover Dec 10, 2020, 3:08 PM

#

@hardy barn Smart_kewl

clear spindle Dec 10, 2020, 3:10 PM

#

Try doing a routine repair and check again, @night cloak.

storm flumeBOT Dec 10, 2020, 3:10 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @lone plover. Remember to read through #faq before asking questions in the support channels.

night cloak Dec 10, 2020, 3:11 PM

#

@clear spindle what is routine repair

#

i have full internet connection but it is not downloading

#

5 tower connection but it is not downloading

#

@clear spindle i think you are also not helping me

#

ok bye

sinful beacon Dec 10, 2020, 3:18 PM

#

Hello pubg officals I have full internet connection but game stills show me server did not respond

unkempt stratus Dec 10, 2020, 3:18 PM

#

I did not get the new lobby please help me

night cloak Dec 10, 2020, 3:18 PM

#

this is server problem of PUBG my not downloading Erangle

#

so they dont respond us

storm flumeBOT Dec 10, 2020, 3:19 PM

#

Please refer to subpoint 4.10 in #faq for further information, @sinful beacon.

clear spindle Dec 10, 2020, 3:29 PM

#

Settings > Logout > Repair( found at the top left corner) > Routine Repair, @night cloak.

night cloak Dec 10, 2020, 3:29 PM

#

not needed support ok bye @clear spindle

clear spindle Dec 10, 2020, 3:30 PM

#

@unkempt stratus try restarting the game or play a TDM or enter Cheers park and exit.

rapid bramble Dec 10, 2020, 3:30 PM

#

What is this?

📎 PUBG_MOBILE_2020-12-10-21-04-01.mp4

little kraken Dec 10, 2020, 3:31 PM

#

📎 VID_20201210_205302_369.mp4

storm flumeBOT Dec 10, 2020, 3:31 PM

#

Hello, @little kraken!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

clear spindle Dec 10, 2020, 3:32 PM

#

Unstable network, @rapid bramble.

little kraken Dec 10, 2020, 3:32 PM

#

These type of hack was selling by hackers

sick shale Dec 10, 2020, 3:33 PM

#

Check this message if you want to report cheats/hacks
#news message

little kraken Dec 10, 2020, 3:34 PM

#

Plzzz ban these players

weary helm Dec 10, 2020, 3:35 PM

#

8mb update explain please?

night cloak Dec 10, 2020, 3:35 PM

#

@weary helm only downloading frost festival

#

its easy

weary helm Dec 10, 2020, 3:36 PM

#

Can you please explain what's new in 8mb update

night cloak Dec 10, 2020, 3:36 PM

#

only map and decoration things @weary helm

sick shale Dec 10, 2020, 3:36 PM

#

@chrome swallow #news message

weary helm Dec 10, 2020, 3:37 PM

#

@night cloak but bro I already have that event before this update got

little kraken Dec 10, 2020, 3:37 PM

#

Most of them hacking by just paying money

night cloak Dec 10, 2020, 3:37 PM

#

Frost festival map download and decoration @weary helm

#

only that

sick shale Dec 10, 2020, 3:39 PM

#

Refer to this message
#news message
And stop repeating

night cloak Dec 10, 2020, 3:40 PM

#

Hi I changed my region by mistake there is no other way to change it back?

#

@sick shale

sick shale Dec 10, 2020, 3:41 PM

#

Server?

night cloak Dec 10, 2020, 3:42 PM

#

I play on Europe and I put on North America

sick shale Dec 10, 2020, 3:42 PM

#

You must wait for the cooldown time, no other way

wicked willow Dec 10, 2020, 3:42 PM

#

can i reduce the resolution of pubgm? my game lags in close combat

night cloak Dec 10, 2020, 3:43 PM

#

Can't I make a ticket or pay with ucs to change it?

sick shale Dec 10, 2020, 3:43 PM

#

No

#

To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.

night cloak Dec 10, 2020, 3:44 PM

#

That change in the game is stupid...

sick shale Dec 10, 2020, 3:44 PM

#

Feel free to write your feedback in #old

sick shale Dec 10, 2020, 3:44 PM

#

wicked willow can i reduce the resolution of pubgm? my game lags in close combat

Lower your graphics settings

night cloak Dec 10, 2020, 3:45 PM

#

@sick shale only 8mb downloading Frost Festival 😆 😆

#

🥱 🥱

sick shale Dec 10, 2020, 3:45 PM

#

?

night cloak Dec 10, 2020, 3:46 PM

#

PUBG mobile

robust walrus Dec 10, 2020, 3:46 PM

#

emulator

night cloak Dec 10, 2020, 3:46 PM

#

8 mb Frost Festival 🥱 🥱

storm flumeBOT Dec 10, 2020, 3:46 PM

#

You can now access #emulator-chat and #emulator-support, @robust walrus. Revert this at any time by sending .emulator in #481204134859505684.

sick shale Dec 10, 2020, 3:47 PM

#

night cloak 8 mb Frost Festival 🥱 🥱

Did you want to ask something? If no, then move to a discussion channel please

wicked willow Dec 10, 2020, 3:47 PM

#

sick shale Lower your graphics settings

i did but it only changes graphic,not resolution
even after reinstalling

night cloak Dec 10, 2020, 3:47 PM

#

sick shale Did you want to ask something? If no, then move to a discussion channel please

no

wooden condor Dec 10, 2020, 3:47 PM

#

Will using gfx lead to I'd ban.?

storm flumeBOT Dec 10, 2020, 3:48 PM

#

Use of unauthorized third-party software or methods, @wooden condor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

sick shale Dec 10, 2020, 3:48 PM

#

wicked willow i did but it only changes graphic,not resolution even after reinstalling

It can't be changed

wooden condor Dec 10, 2020, 3:48 PM

#

But, my friends and many youtubers play with gfx....why they not get banned ??

sick shale Dec 10, 2020, 3:49 PM

#

wooden condor But, my friends and many youtubers play with gfx....why they not get banned ??

They will be banned eventually.

wicked willow Dec 10, 2020, 3:49 PM

#

sick shale It can't be changed

sad but ok,i remember i played pubgm at high fps with no lag
now it lags for higher resolution
my phone's display resolution is 720p

wooden condor Dec 10, 2020, 3:49 PM

#

sick shale They will be banned eventually.

They're playing with gfx ....... Now almost 7 seasons

#

Not banned yet ..🤔

sick shale Dec 10, 2020, 3:50 PM

#

Report them to customer service

wicked willow Dec 10, 2020, 3:53 PM

#

wooden condor They're playing with gfx ....... Now almost 7 seasons

i have someone sent me a file called enjoyczc.ini i think
I know a little about programming so i know from where this file came from
but i didint used this because i have lag free pubgm

storm flumeBOT Dec 10, 2020, 3:53 PM

#

Please avoid going off-topic, @wicked willow. You may have unrelated conversations in #chat.

night cloak Dec 10, 2020, 3:56 PM

#

What Features are added in the new Update ??

topaz oar Dec 10, 2020, 3:56 PM

#

how can i report cheaters in discord ?

storm flumeBOT Dec 10, 2020, 3:56 PM

#

Hello, @topaz oar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Dec 10, 2020, 3:57 PM

#

What Features are added in the new Update??

#

@storm flume Why can't I be an examiner when I am a one-star champion?

tidal river Dec 10, 2020, 4:04 PM

#

Can I get acces to emulator chat.

storm flumeBOT Dec 10, 2020, 4:05 PM

#

You can now access #emulator-chat and #emulator-support, @tidal river. Revert this at any time by sending .emulator in #481204134859505684.

tidal river Dec 10, 2020, 4:05 PM

#

Ty

errant jewel Dec 10, 2020, 4:09 PM

#

📎 image0.png

storm flumeBOT Dec 10, 2020, 4:09 PM

#

Please contact the customer service via the in-game settings for further assistance, @errant jewel.

leaden junco Dec 10, 2020, 4:17 PM

#

What's pubg kr?

sick shale Dec 10, 2020, 4:17 PM

#

A regional version of PUBG MOBILE

leaden junco Dec 10, 2020, 4:17 PM

#

Ooh thankyou

spring onyx Dec 10, 2020, 4:20 PM

#

📎 Screenshot_2020-12-10-21-49-29-611_com.tencent.ig.jpg

#

Updated issue No option

#

📎 Screenshot_2020-12-06-13-11-30-728_com.tencent.ig.jpg

green belfry Dec 10, 2020, 4:25 PM

#

I couldn't get the new lobby theme

lone plover Dec 10, 2020, 4:25 PM

#

@storm flume i asked 2 time sir pubgmshrug

green belfry Dec 10, 2020, 4:26 PM

#

lone plover <@168274283414421504> i asked 2 time sir<:pubgmshrug:720150520588927097>

That is bot, you can't get any answer from that bot

lone plover Dec 10, 2020, 4:28 PM

#

@green belfry ooooh pubgm_hidethepain

#

hmm so you can tell me how to change europe to middel east. i puy middel east by mistake rip

#

cant before?

#

._. nothing

#

Thank You

topaz phoenix Dec 10, 2020, 4:36 PM

#

And i am updated to last version

📎 image0.png

solar geode Dec 10, 2020, 4:37 PM

#

Game is showing LAGG, frame skips/ drops. After current 8.35 mb update.
Why Pubg Why..!!!
It was running like butter till yesterday night 😭😭

topaz phoenix Dec 10, 2020, 4:37 PM

#

The hacker played with the files of Pubg and made a version not available

#

I think i lost my account

#

Is there any Mod here can help me ?

ashen vapor Dec 10, 2020, 4:39 PM

#

What happens why are festival background lobby image

storm flumeBOT Dec 10, 2020, 4:45 PM

#

Please contact the customer service via the in-game settings for further assistance, @topaz phoenix.

oak schooner Dec 10, 2020, 4:50 PM

#

Pubg. I reported more than 20 hacker players this season and they banned. I lost more points because they killed me. Why u not coming back my points or why u not sent eny gift. Why.

night cloak Dec 10, 2020, 4:51 PM

#

Hello, why do i have people online even tho theyre not in my friends list?

strange juniper Dec 10, 2020, 4:51 PM

#

Cause they are friends with on social media account?

oak schooner Dec 10, 2020, 4:52 PM

#

oak schooner Pubg. I reported more than 20 hacker players this season and they banned. I lost...

Why no reply

strange juniper Dec 10, 2020, 4:52 PM

#

I don't think pubg will give any gifts for reporting

oak schooner Dec 10, 2020, 4:53 PM

#

strange juniper I don't think pubg will give any gifts for reporting

Why

strange juniper Dec 10, 2020, 4:53 PM

#

I don't know

sick shale Dec 10, 2020, 4:54 PM

#

@oak schooner You can get rewards for being investigator in video review station, refer to this message for further information
#questions message

oak schooner Dec 10, 2020, 4:54 PM

#

Me now like the hack players. He lost his account and I lost my points.

oak schooner Dec 10, 2020, 4:55 PM

#

sick shale <@767788234649632771> You can get rewards for being investigator in video review...

No. I reported real people.

viral ferry Dec 10, 2020, 4:55 PM

#

Hello

#

Is any mod here?

storm flumeBOT Dec 10, 2020, 4:55 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @viral ferry. Remember to read through #faq before asking questions in the support channels.

viral ferry Dec 10, 2020, 4:55 PM

#

I am sorry about that

#

I need a bit of support about emulator

sinful mica Dec 10, 2020, 4:55 PM

#

My account getting banned without any reason my id 5202829671 how to unban ?

polar marshBOT Dec 10, 2020, 4:55 PM

#

@sinful mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 10, 2020, 4:56 PM

#

I'm from Sri Lanka, but they set middle East as my default server

storm flumeBOT Dec 10, 2020, 4:56 PM

#

You can now access #emulator-chat and #emulator-support, @viral ferry. Revert this at any time by sending .emulator in #481204134859505684.

oak schooner Dec 10, 2020, 4:58 PM

#

OK pubg-mobile I don't see reply for my asking

#

Pubg just wanted money no more

#

From now. If eny hack player killed me. I will not report him. Thank you pubg

vast totem Dec 10, 2020, 5:00 PM

#

@polar marsh Do you guys have to fix the bug when u put the scope he goes up without doing anything 🤨

storm flumeBOT Dec 10, 2020, 5:00 PM

#

Hello, @vast totem!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

gloomy onyx Dec 10, 2020, 5:00 PM

#

Where do I download the test server? I assume its the same as beta? Still need a link if anyone has

karmic vine Dec 10, 2020, 5:01 PM

#

gloomy onyx Where do I download the test server? I assume its the same as beta? Still need a...

just click the link from the game it works

gloomy onyx Dec 10, 2020, 5:02 PM

#

Doesn't work on my phone

karmic vine Dec 10, 2020, 5:04 PM

#

sec i send the link

#

Cant send here

dawn surge Dec 10, 2020, 5:05 PM

#

Hello

steady bay Dec 10, 2020, 5:05 PM

#

I need help

storm flumeBOT Dec 10, 2020, 5:05 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @steady bay. Remember to read through #faq before asking questions in the support channels.

dawn surge Dec 10, 2020, 5:05 PM

#

Who can help me?

steady bay Dec 10, 2020, 5:05 PM

#

I can't change my region

gloomy onyx Dec 10, 2020, 5:05 PM

#

@steady bay have to wait 60 days

steady bay Dec 10, 2020, 5:06 PM

#

There ain't any option to change

#

Pls help me fix this @gloomy onyx

#

Or anyone

gloomy onyx Dec 10, 2020, 5:07 PM

#

You can only change your region once every 60 days

steady bay Dec 10, 2020, 5:07 PM

#

I need to change it

gloomy onyx Dec 10, 2020, 5:07 PM

#

Then you gotta wait 60 days

steady bay Dec 10, 2020, 5:07 PM

#

Dude there ain't any option to change

dawn surge Dec 10, 2020, 5:07 PM

#

Help me

gloomy onyx Dec 10, 2020, 5:07 PM

#

I know lol...you reading what I'm saying? Lol

steady bay Dec 10, 2020, 5:07 PM

#

U didn't get me

#

There isn't any option of region

gloomy onyx Dec 10, 2020, 5:08 PM

#

After 60 days, the change region option will come back

night cloak Dec 10, 2020, 5:08 PM

#

its prob because you already changed it

sick shale Dec 10, 2020, 5:08 PM

#

@steady bay Take a screenshot

dawn surge Dec 10, 2020, 5:09 PM

#

Help

steady bay Dec 10, 2020, 5:09 PM

#

📎 Screenshot_20201210-200908_PUBG_MOBILE.jpg

sick shale Dec 10, 2020, 5:09 PM

#

Are you talking about country or server? @steady bay

steady bay Dec 10, 2020, 5:09 PM

#

Country region

gusty frost Dec 10, 2020, 5:09 PM

#

@sick shale Hello, how to get pmco rooms?

sick shale Dec 10, 2020, 5:10 PM

#

Well, accounts that are registered in EEA region can't have change country option due to laws. @steady bay

dawn surge Dec 10, 2020, 5:10 PM

#

Who can help me? I was banned, I did nothing forbidden

polar marshBOT Dec 10, 2020, 5:10 PM

#

@dawn surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steady bay Dec 10, 2020, 5:10 PM

#

How can I unregister? @sick shale

sick shale Dec 10, 2020, 5:11 PM

#

You can't, create a new account.

steady bay Dec 10, 2020, 5:11 PM

#

What's is EEA?

hasty stream Dec 10, 2020, 5:11 PM

#

I keep getting ping spikes in Asia, I usually play at 30ms and all of a sudden it would spike to 260 - 500ms ping every 3 seconds, it's making the game unplayable.

steady bay Dec 10, 2020, 5:12 PM

#

@sick shale

#

Isn't there any other way?

sick shale Dec 10, 2020, 5:13 PM

#

No

steady bay Dec 10, 2020, 5:13 PM

#

🙁

#

What is EEA?

sick shale Dec 10, 2020, 5:13 PM

#

gusty frost <@!579350513724817438> Hello, how to get pmco rooms?

These room cards are used in official tournament only.

hybrid pawn Dec 10, 2020, 5:13 PM

#

EEA is a european law

sick shale Dec 10, 2020, 5:14 PM

#

steady bay What is EEA?

European Economic Area

steady bay Dec 10, 2020, 5:14 PM

#

But I'm from middle east

sick shale Dec 10, 2020, 5:14 PM

#

You have probably seleceted a European country as your region while creating the account, that's why

steady bay Dec 10, 2020, 5:14 PM

#

I gave Saudi Arabia

#

R u pubgm officiall staff?

storm flumeBOT Dec 10, 2020, 5:15 PM

#

Please contact the customer service via the in-game settings for further assistance, @steady bay.

steady bay Dec 10, 2020, 5:15 PM

#

How to unregister EEA?

#

I need to talk to someone

sick shale Dec 10, 2020, 5:16 PM

#

You can't due to EEA laws, contact customer service for further assistance please.

steady bay Dec 10, 2020, 5:16 PM

#

Any guide?

oak schooner Dec 10, 2020, 5:17 PM

#

Help

green belfry Dec 10, 2020, 5:17 PM

#

I did get Christmas theme huh

storm flumeBOT Dec 10, 2020, 5:17 PM

#

Please refer to subpoint 5.3 in #faq for further information, @steady bay.

hasty stream Dec 10, 2020, 5:17 PM

#

I keep getting ping spikes in Asia, I play at 30ms and it would spike to 260 - 500ms ping every 3 seconds, it's making the game unplayable.

scenic thistle Dec 10, 2020, 5:19 PM

#

Where I can send a pubgm cheater video

storm flumeBOT Dec 10, 2020, 5:19 PM

#

Hello, @scenic thistle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

karmic fable Dec 10, 2020, 5:19 PM

#

Can I get all pubg server link🙄

scenic thistle Dec 10, 2020, 5:19 PM

#

Tell me the process

#

How to submit a cheaters video

sick shale Dec 10, 2020, 5:20 PM

#

Here
http://cheater-report.pubgm.cc

sick shale Dec 10, 2020, 5:20 PM

#

karmic fable Can I get all pubg server link🙄

What do you mean

oak schooner Dec 10, 2020, 5:20 PM

#

Hello

#

Why I banned one week

polar marshBOT Dec 10, 2020, 5:20 PM

#

@oak schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steady bay Dec 10, 2020, 5:21 PM

#

@sick shale r u staff?

polar marshBOT Dec 10, 2020, 5:21 PM

#

@gritty meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

karmic fable Dec 10, 2020, 5:21 PM

#

Can I get all pubg server link

sick shale Dec 10, 2020, 5:21 PM

#

steady bay <@579350513724817438> r u staff?

A moderator in this server

night cloak Dec 10, 2020, 5:22 PM

#

Please Pubg Mobile Help Me, My Pubg Account Has Been Hacked And that Hacker Has Linked His email with my Account, please help me, My Account Is linked With Twitter And Facebook which the Hacker Can't access, He had Linked Email, which cannot be unlinked

steady bay Dec 10, 2020, 5:22 PM

#

sick shale A moderator in this server

So u Don't work for them?

sick shale Dec 10, 2020, 5:22 PM

#

What do you mean? Contact customer service for account related issues please

night cloak Dec 10, 2020, 5:23 PM

#

sick shale What do you mean? Contact customer service for account related issues please

Whom You are telling

sick shale Dec 10, 2020, 5:24 PM

#

night cloak Please Pubg Mobile Help Me, My Pubg Account Has Been Hacked And that Hacker Has ...

Contact customer service, refer to subpoint 5.3 in #faq for further information

night cloak Dec 10, 2020, 5:25 PM

#

sick shale Contact customer service, refer to subpoint 5.3 in <#638363268565565461> for fur...

Please Help he is using my UC

sick shale Dec 10, 2020, 5:26 PM

#

Only customer service can help you

night cloak Dec 10, 2020, 5:26 PM

#

sick shale Only customer service can help you

Will email get unlinkd if I contact

sick shale Dec 10, 2020, 5:27 PM

#

Contact them and follow their responses

coral bramble Dec 10, 2020, 5:28 PM

#

pls fix the server

steady bay Dec 10, 2020, 5:29 PM

#

Someone help me unregister EEA

storm flumeBOT Dec 10, 2020, 5:30 PM

#

Please contact the customer service via the in-game settings for further assistance, @steady bay.

sick shale Dec 10, 2020, 5:30 PM

#

Stop repeating same questions over and over please

steady bay Dec 10, 2020, 5:30 PM

#

OK sry

sick shale Dec 10, 2020, 5:30 PM

#

coral bramble pls fix the server

What's the problem?

steady bay Dec 10, 2020, 5:30 PM

#

I looked in customer service

#

There ain't any EEA thingy

empty bridge Dec 10, 2020, 5:34 PM

#

@sick shale I want to report a player he's a cheater help me!!!

storm flumeBOT Dec 10, 2020, 5:34 PM

#

Hello, @empty bridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

empty bridge Dec 10, 2020, 5:34 PM

#

Thank You

steady bay Dec 10, 2020, 5:35 PM

#

I want to know more about EEA

wind ivy Dec 10, 2020, 5:39 PM

#

Hello tencent game .. I got banned for no reason in pubg mobile lite .. I am a Youtuber and I have very many clips about me while I am playing .. I have not used any hacker programs and have never cheated .. I got a band..and this is a big mistake for me.. I hope you can help me in this matter
my youtube channel : NEXON PLAY

my id : 7303627546
my name : NOXミAHMED

polar marshBOT Dec 10, 2020, 5:39 PM

#

@wind ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shell tapir Dec 10, 2020, 5:40 PM

#

@steady bay Google it🤩

steady bay Dec 10, 2020, 5:41 PM

#

Ok

spark breach Dec 10, 2020, 5:45 PM

#

How to change my server to own?

storm flumeBOT Dec 10, 2020, 5:46 PM

#

Please refer to this channel's pinned messages for further information, @spark breach:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

spark breach Dec 10, 2020, 5:47 PM

#

It's not working

night cloak Dec 10, 2020, 5:49 PM

#

📎 image0.png

#

@spark breach

spark breach Dec 10, 2020, 5:51 PM

#

@night cloak I play a room match with my friend he is in another server and then after my server also changed directly

clear spindle Dec 10, 2020, 5:52 PM

#

Report that in #old with User ID, @spark breach.

wraith mason Dec 10, 2020, 5:58 PM

#

eh why is my game in portrait mode lol

📎 image0.png

slow ingot Dec 10, 2020, 5:59 PM

#

F

wraith mason Dec 10, 2020, 6:00 PM

#

It’s the same for every gun lol

fossil timber Dec 10, 2020, 6:00 PM

#

How to solve this issue help me pls

📎 Screenshot_2020-12-09-23-17-09-09_dac7cc7571c39b392df64923967cf7da.jpg

crystal moth Dec 10, 2020, 6:00 PM

#

@wraith mason happened to me once

#

restart ur game

wraith mason Dec 10, 2020, 6:00 PM

#

My eyes hurt from just seeing it

crystal moth Dec 10, 2020, 6:00 PM

#

or renter the cheer

fossil timber Dec 10, 2020, 6:01 PM

#

Help me please give me solution

wraith mason Dec 10, 2020, 6:01 PM

#

Update ur game

fossil timber Dec 10, 2020, 6:01 PM

#

This is latest version of game

wraith mason Dec 10, 2020, 6:02 PM

#

Did u log into beta?

fossil timber Dec 10, 2020, 6:02 PM

#

No

#

My other id is working

storm flumeBOT Dec 10, 2020, 6:02 PM

#

Please contact the customer service via the in-game settings for further assistance, @fossil timber.

#

Hello, @wraith mason!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

zealous fossil Dec 10, 2020, 6:05 PM

#

Hi

subtle mulch Dec 10, 2020, 6:17 PM

#

📎 Screenshot_2020-12-10-20-21-07-615_com.pubg.krmobile.jpg

#

What's new update

onyx dagger Dec 10, 2020, 6:18 PM

#

Probably the update for the upcoming frost event, @subtle mulch.

#

Hello @zealous fossil!
Kindly state your issue.

onyx dagger Dec 10, 2020, 6:19 PM

#

wraith mason eh why is my game in portrait mode lol

Try restarting the game?

spark breach Dec 10, 2020, 6:22 PM

#

@onyx dagger pls help me

onyx dagger Dec 10, 2020, 6:22 PM

#

Kindly state your issue. @spark breach

spark breach Dec 10, 2020, 6:22 PM

#

How to change my server to it's original

#

@onyx dagger my server by mistake

stark plank Dec 10, 2020, 6:24 PM

#

Hello.

Delay in rendering maps in PUBG mobile game and deleting and restoring items in the training area I reported these two problems through the feedback channel. Current problems for 2 seasons. Please take note.

Good work🙏

spark breach Dec 10, 2020, 6:24 PM

#

@onyx dagger pls help me

zealous fossil Dec 10, 2020, 6:25 PM

#

I don’t know why my account got banned, still today i contact with ( ask me ) knowing that I didn’t use any hack and I didn’t break PubgMobile rules

📎 image0.jpg

polar marshBOT Dec 10, 2020, 6:25 PM

#

@zealous fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native flax Dec 10, 2020, 6:25 PM

#

Hello team ,
I need to switch my server it's changed and I can't back to Europe sever
in game support didn't help me please support

Thanks

#

Nickname: T乄A͜͡bdulla
ID: 5296563078
@polar marsh

onyx dagger Dec 10, 2020, 6:29 PM

#

You may report the issue in #old, with your ID, if the server got changed with you knowing, @spark breach and @native flax.
And sadly, you need to wait for 60 days in order to change your server again.

onyx dagger Dec 10, 2020, 6:30 PM

#

stark plank Hello. Delay in rendering maps in PUBG mobile game and deleting and restoring i...

The Tencent staff team members go through that channel (#old) everyday. :)

stark plank Dec 10, 2020, 6:32 PM

#

Understood thanks❤️

onyx dagger Dec 10, 2020, 6:38 PM

#

You're welcome!

native flax Dec 10, 2020, 6:39 PM

#

@onyx dagger 60 day 😫

onyx dagger Dec 10, 2020, 6:39 PM

#

PB_peepo_shrug @native flax

native flax Dec 10, 2020, 6:39 PM

#

@onyx dagger no other way !

onyx dagger Dec 10, 2020, 6:40 PM

#

You may report the issue in #old. @native flax

native flax Dec 10, 2020, 6:46 PM

#

@onyx dagger sad story rip

onyx dagger Dec 10, 2020, 6:46 PM

#

:(

native flax Dec 10, 2020, 6:47 PM

#

some videos on youtube in-game support they ask players for ID and reset server to them but it's not working with me 😩

#

I feel lonely in KRJP server @onyx dagger

onyx dagger Dec 10, 2020, 6:48 PM

#

That was within 1st of December, @native flax.

native flax Dec 10, 2020, 6:49 PM

#

I don't remember actually it was on 1st Dec or not , but they should help us
I can't even play @onyx dagger

red ermine Dec 10, 2020, 6:51 PM

#

Ban this I'd 5110079275

#

Pls

#

Ban 5110079275

storm flumeBOT Dec 10, 2020, 6:55 PM

#

Hello, @red ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

native flax Dec 10, 2020, 6:57 PM

#

@storm flume
Could you help me to change server and back to Europe
Nickname: T乄A͜͡bdulla
ID: 5296563078

night cloak Dec 10, 2020, 6:59 PM

#

Hello people. My account hacked via Facebook and i cant login

Hacker have my fb account how to unlink fast or how to block that facebook with reports or another way. Help me please

storm flumeBOT Dec 10, 2020, 7:01 PM

#

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

night cloak Dec 10, 2020, 7:02 PM

#

I have a pubg account that I couldn’t access for so long because i lost my Facebook account any help to recover it .

#

?

#

📎 image0.png

#

Please report thiss account help me !

#

Fake account

#

If you want to help me please report this account fast

#

@bold siren help

glass knot Dec 10, 2020, 7:27 PM

#

Hello Guys what should i do if ingame Support is not answering after a long time or is asking the same Questions

night cloak Dec 10, 2020, 7:34 PM

#

Hello, my account was hacked, how can I recover the account?

vestal helm Dec 10, 2020, 7:36 PM

#

What’s wrong with PUBG?? They said that the error has been fixed

📎 image0.png

#

I need help?? I lost all my point ???????

night cloak Dec 10, 2020, 7:37 PM

#

Is there help me recover my account?
😫

📎 unknown.png

celest shadow Dec 10, 2020, 7:38 PM

#

Hello, @night cloak. Please contact the in-game customer service for further assistance. You can locate this by clicking Help at the top right of the login screen.

storm flumeBOT Dec 10, 2020, 7:38 PM

#

Please refer to subpoint 2.12 in #faq for further information, @vestal helm.

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

rare eagle Dec 10, 2020, 7:40 PM

#

Hello dear tencent support staff.
I play pubg mobile and randomly changed the server far from the nearest one. Unfortunately, this all happened very accidentally, and I would very much like to ask for your help to move my server back to the European one.
My id: 5579754985.
My nickname: roxKØTUK.
Thank you very much in advance, I believe in your strength and that you will help return the main server.

mighty storm Dec 10, 2020, 7:40 PM

#

He is hack

📎 VID-20201210-WA0056.mp4

vestal helm Dec 10, 2020, 7:41 PM

#

I was playing as always after that I just restarted my game. So, I got surprised by that banned for my account without reason?? You can see the picture, please help

polar marshBOT Dec 10, 2020, 7:41 PM

#

@vestal helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Dec 10, 2020, 7:42 PM

#

Hello, @mighty storm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

rare eagle Dec 10, 2020, 7:42 PM

#

#questions
Hello dear tencent support staff.
I play pubg mobile and randomly changed the server far from the nearest one. Unfortunately, this all happened very accidentally, and I would very much like to ask for your help to move my server back to the European one.
My id: 5579754985.
My nickname: roxKØTUK.
Thank you very much in advance, I believe in your strength and that you will help return the main server.

celest shadow Dec 10, 2020, 7:43 PM

#

rare eagle Hello dear tencent support staff. I play pubg mobile and randomly changed the se...

Greetings, player. I'm very sorry to hear that your server was accidentally changed. May I know how this occurred?

rare eagle Dec 10, 2020, 7:44 PM

#

@celest shadow
A person from another server invited me, my server changed. I tried to change back and I didn't have my server

#

Please help!((((

celest shadow Dec 10, 2020, 7:46 PM

#

Please contact the customer service for further assistance in this regard, @rare eagle. Alternatively, you can wait for the server selection cooldown to reset after 60 days. You can refer to FAQ 5.3 in #faq for further instructions.

odd grove Dec 10, 2020, 7:47 PM

#

I want to unblock my account because I don't break the rules

Nickname: D3S丨Â7MD
ID: 5312587056

📎 image0.png

polar marshBOT Dec 10, 2020, 7:47 PM

#

@odd grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rare eagle Dec 10, 2020, 7:48 PM

#

@celest shadow
I contacted support inside the game client, and wrote to the support email, the bot system responds

fallen saffron Dec 10, 2020, 7:48 PM

#

Help somebody stole my pubgm account

rare eagle Dec 10, 2020, 7:48 PM

#

I can't play properly, please help me

fallen saffron Dec 10, 2020, 7:49 PM

#

rare eagle <@149350774554624000> I contacted support inside the game client, and wrote to ...

The bot is not working

rare eagle Dec 10, 2020, 7:49 PM

#

@celest shadow
I can't play properly, please help me

storm flumeBOT Dec 10, 2020, 7:50 PM

#

Please refer to subpoint 5.4 in #faq for further information, @rare eagle.

celest shadow Dec 10, 2020, 7:50 PM

#

Please be patient.

#

Please contact the in-game customer service and social media support for further assistance, @fallen saffron. Should you need further information and instructions, please refer to FAQ 2.8 and FAQ 5.3 in #faq.

rare eagle Dec 10, 2020, 7:51 PM

#

It turns out you can't help me, my fellow clansmen were helped in support

celest shadow Dec 10, 2020, 7:55 PM

#

Unfortunately no, I cannot. This matter is out of my hands and the staff team here are not affliated with Tencent Games' customer service.

rare eagle Dec 10, 2020, 7:57 PM

#

😭

long kettle Dec 10, 2020, 8:05 PM

#

Why is there no way to block a player from keeping joining the clan? Do we have to close the clan because of one player

celest shadow Dec 10, 2020, 8:08 PM

#

You can set your clan to invite only so that the aforementioned player is not able to rejoin the clan, @long kettle. Otherwise, feel free to share your suggestions in #old.

long kettle Dec 10, 2020, 8:11 PM

#

Okay I already know that but it’s stupid having to close it because of one person whos harassing a clan member and threatening her 🤮

celest shadow Dec 10, 2020, 8:14 PM

#

long kettle Okay I already know that but it’s stupid having to close it because of one perso...

Understood and very sorry to hear the situation. Feel free to inform her to block the harasser in the game, there is an option to do so. I hope this helps.

long kettle Dec 10, 2020, 8:15 PM

#

Pretty sure she already done that since he had to go as far as to join her clan and curse 😕 sick people everywhere ig theres nothing to do then..

simple fox Dec 10, 2020, 8:18 PM

#

📎 Screenshot_2020-12-11-01-37-07-975_com.tencent.ig.png 📎 Screenshot_2020-12-11-01-36-59-951_com.tencent.ig.png 📎 Screenshot_2020-12-11-01-36-46-672_com.tencent.ig.png

#

Tell me, she is hacker or not

atomic coral Dec 10, 2020, 8:18 PM

#

is there anything I can do to fix ultra water reflections?

simple fox Dec 10, 2020, 8:19 PM

#

📎 Screenshot_2020-12-11-01-23-26-516_com.tencent.ig.png 📎 Screenshot_2020-12-11-01-26-27-737_com.tencent.ig.png 📎 Screenshot_2020-12-11-01-26-34-254_com.tencent.ig.png 📎 Screenshot_2020-12-11-01-26-40-210_com.tencent.ig.png

#

All are pushing rank by the help of Hackers

long kettle Dec 10, 2020, 8:21 PM

#

A hacker with 12 as most kills? That’s weak 😆

atomic coral Dec 10, 2020, 8:23 PM

#

what to do against this?

📎 Screenshot_20201210-211652.jpg 📎 Screenshot_20201210-211447.jpg

long kettle Dec 10, 2020, 8:24 PM

#

Set graphics to smooth instead of HD, and choose the highest fps

atomic coral Dec 10, 2020, 8:25 PM

#

that isn't much of a solution, since I do like the graphics

native flax Dec 10, 2020, 8:25 PM

#

@storm flume @polar marsh
I need to switch my server to Europe

Nickname: T乄A͜͡bdulla
ID: 5296563078

long kettle Dec 10, 2020, 8:25 PM

#

Well thats Pubg, unfortunately HD isn’t really for playing

atomic coral Dec 10, 2020, 8:25 PM

#

welp

#

guess I'll have to bleach my eyes while playing than
ty

long kettle Dec 10, 2020, 8:26 PM

#

Hahah yep join the party, even streamers dont use hd

sturdy lintel Dec 10, 2020, 8:41 PM

#

hello

#

does anyone know how to give a like to teammate

#

I am confused

celest shadow Dec 10, 2020, 8:44 PM

#

Yes! It's very simple, @sturdy lintel. After the end of every match that you play with your friends or a random teammate, you have the option to give them a like.

Simply click on this chicken icon, and select the first option to send a LIKE to your teammates.

#

📎 Screenshot_20201211-044354_Gallery.jpg

steel wing Dec 10, 2020, 8:44 PM

#

@celest shadow if you purchase UC from midasbuy without signing in you dont recieve the UC?

earnest herald Dec 10, 2020, 8:44 PM

#

Hi @polar marsh @celest shadow
My account was banned with any reason i don't use any kind of cheat i play
with emulator
Today i open my account with my phone to collect daily gift i suprised my
account was banned unitile 2030
My Id: 5426622004
Please find a solution because i am wronged
Thanks

polar marshBOT Dec 10, 2020, 8:44 PM

#

@earnest herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sturdy lintel Dec 10, 2020, 8:44 PM

#

so if I play with someone random and I give them a like when the match is over

#

or friends also

frigid root Dec 10, 2020, 8:45 PM

#

Hi

steel wing Dec 10, 2020, 8:45 PM

#

I did purchase and it said Purchase was successful but I didnt recieve the UC

trim pebble Dec 10, 2020, 8:45 PM

#

f you are in lvl one pass can i still complete

celest shadow Dec 10, 2020, 8:45 PM

#

Yes, you can give it to teammates that are in your friend list or random teammates, @sturdy lintel. The LIKE is free.

sturdy lintel Dec 10, 2020, 8:45 PM

#

thanks @celest shadow

celest shadow Dec 10, 2020, 8:45 PM

#

You are welcome.

steel wing Dec 10, 2020, 8:46 PM

#

steel wing <@149350774554624000> if you purchase UC from midasbuy without signing in you d...

@celest shadow

#

Can I have some assistance please

sturdy lintel Dec 10, 2020, 8:46 PM

#

Thank you so much ... I am grateful fro your help @celest shadow

steel wing Dec 10, 2020, 8:47 PM

#

I did purchase and it said Purchase was successful but I didnt recieve the UC

#

I didnt recieve the email either that I purchased UC from MIDASBUY

celest shadow Dec 10, 2020, 8:48 PM

#

steel wing I did purchase and it said Purchase was successful but I didnt recieve the UC

Signing into the website is not required when performing a purchase of any kind. We only recommend that you buy from the in-game system or through https://www.pubgmobile.com/pay. Please be advised in this regard, should you need further assistance with your payment issue, please contact the customer service here:

▫️ help@midasbuy.com

steel wing Dec 10, 2020, 8:48 PM

#

@celest shadow do we recieve the UC instantly after Purchase?

celest shadow Dec 10, 2020, 8:50 PM

#

If you are purchasing from https://www.pubgmobile.com/pay, then you should receive the purchased item fairly quick, @steel wing.

steel wing Dec 10, 2020, 8:50 PM

#

I already did it like 10 minutes ago

#

I didnt recieve the UC either the email

celest shadow Dec 10, 2020, 8:52 PM

#

If your money was deducted and did not receive your purchased item, please contact the customer service of the website you purchased it from.

steel wing Dec 10, 2020, 8:56 PM

#

@celest shadow Ok

amber stone Dec 10, 2020, 8:57 PM

#

hello

#

i have received a BAN but i play very Clear and i have payed more than 5000 $ on my Account

polar marshBOT Dec 10, 2020, 9:00 PM

#

@amber stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steel wing Dec 10, 2020, 9:01 PM

#

@celest shadow they came

celest shadow Dec 10, 2020, 9:01 PM

#

Glad to hear that.

steel wing Dec 10, 2020, 9:02 PM

#

Thanks for the assistance

celest shadow Dec 10, 2020, 9:02 PM

#

Glad to be able to assist.

proven nest Dec 10, 2020, 9:20 PM

#

I have a problem with the change state button not showing up for me

celest shadow Dec 10, 2020, 9:21 PM

#

Can you provide a screenshot?

night cloak Dec 10, 2020, 9:26 PM

#

Hey, why do i have people showing up online if they're not in my friends list

#

and how do i remove them?

#

And whats an estimate date for when pubg support team will get back to me about recovering my account?

proven nest Dec 10, 2020, 9:28 PM

#

@celest shadow ok

pliant onyx Dec 10, 2020, 9:29 PM

#

I have a problem when I want to cancel the email link. He wants a receipt photo with a date before, and I didn't buy from the game. What do I do, I want an answer

olive dove Dec 10, 2020, 9:29 PM

#

night cloak Hey, why do i have people showing up online if they're not in my friends list

Those might be your friends from the connected social media accounts.

storm flumeBOT Dec 10, 2020, 9:30 PM

#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

olive dove Dec 10, 2020, 9:30 PM

#

pliant onyx I have a problem when I want to cancel the email link. He wants a receipt photo ...

You can mention that you did not make any purchases in the game.

night cloak Dec 10, 2020, 9:31 PM

#

olive dove Those might be your friends from the connected social media accounts.

hmh i got only google play linked..?

night cloak Dec 10, 2020, 9:31 PM

#

olive dove You can mention that you did not make any purchases in the game.

appreciate it

spare quail Dec 10, 2020, 9:31 PM

#

‏Greeting,

‏I have been playing PUBG mobile since season 2. After reaching ACE tier in season 16, I switched to the Middle East server by mistake. Is there any way to get me back to EU server.

‏Thank you
‏Hossam
ID : 579565944

storm flumeBOT Dec 10, 2020, 9:31 PM

#

Please contact the customer service via the in-game settings for further assistance, @spare quail.

pliant onyx Dec 10, 2020, 9:32 PM

#

olive dove You can mention that you did not make any purchases in the game.

Can I send pictures to you in private

pliant onyx Dec 10, 2020, 9:35 PM

#

night cloak hmh i got only google play linked..?

There is a person who stole the e-mail link and I want to cancel it, but he wants an old receipt photo and I did not ship before I shipped it until a few months ago

storm flumeBOT Dec 10, 2020, 9:37 PM

#

Please contact the customer service via the in-game settings for further assistance, @pliant onyx.

proven nest Dec 10, 2020, 9:37 PM

#

@celest shadow I have a problem with the change state button not showing up for me

📎 1.png

celest shadow Dec 10, 2020, 9:39 PM

#

Your PUBG MOBILE account was created in one of the EEA countries; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the European Economic Area—to be able to obtain this option, @proven nest.

proper sierra Dec 10, 2020, 9:40 PM

#

Hi, I am a PUBG Mobile player, and I have been banned for a day due to downloading the game from an unknown site and I swear that I downloaded it from the Apple Store, I did not mistake the game instructions and it was never played by a hacker or something like that, please check this. ...
all my previous progress has gone 😢💔
ID : 5216349086

polar marshBOT Dec 10, 2020, 9:40 PM

#

@proper sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frigid root Dec 10, 2020, 9:43 PM

#

I was playing a match and I won against someone and he insulted my family, and I want to report him

whole lodge Dec 10, 2020, 9:44 PM

#

Hi,

#

i need your help my account was hijacked when i tried to recovered it it showed me this message " your account is login to new version of game please update your game"

#

📎 Screenshot_20201205-005614.jpg

storm flumeBOT Dec 10, 2020, 9:45 PM

#

Please contact the customer service via the in-game settings for further assistance, @whole lodge.

sick shale Dec 10, 2020, 9:46 PM

#

frigid root I was playing a match and I won against someone and he insulted my family, and I...

You can report them to customer service

frigid root Dec 10, 2020, 9:47 PM

#

I played against this player and I won him and he insulted my family and insulted my girlfriend .. he and his girlfriend .. I have a full video

#

Where customer service

storm flumeBOT Dec 10, 2020, 9:48 PM

#

Please refer to subpoint 5.3 in #faq for further information, @frigid root.

leaden junco Dec 10, 2020, 9:50 PM

#

Is pubg gonna put the chance classic crate for m4 skin glacier soon?

frigid root Dec 10, 2020, 9:51 PM

#

Where customer service? Please give me

olive dove Dec 10, 2020, 9:53 PM

#

leaden junco Is pubg gonna put the chance classic crate for m4 skin glacier soon?

Sorry, but no information regarding this.

olive dove Dec 10, 2020, 9:53 PM

#

frigid root Where customer service? Please give me

Please use in-game report system to resolve your issue.

leaden junco Dec 10, 2020, 9:56 PM

#

Alright thankyouu

olive dove Dec 10, 2020, 9:59 PM

#

No problem, You are welcome.

night cloak Dec 10, 2020, 10:36 PM

#

I need someone from from pubgm support to Help to solve my problem I need to contact with someone from pubgm support please I need help and If anyone knows someone from pubgm support pleaseention him or tell him and thank you

olive dove Dec 10, 2020, 10:37 PM

#

@night cloak in-game support is the most efficient way to contact the customer support.

night cloak Dec 10, 2020, 10:38 PM

#

@olive dove I send them a message but I didnt get a reply and I really need Help as soon as possible

jolly thistle Dec 10, 2020, 10:38 PM

#

Help me

#

📎 Screenshot_2020-12-11-00-36-08-845_com.tencent.ig.jpg

storm flumeBOT Dec 10, 2020, 10:39 PM

#

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

jolly thistle Dec 10, 2020, 10:39 PM

#

Hacker acaunf

night cloak Dec 10, 2020, 10:39 PM

#

@olive dove im sending on all applications so maybr they can help

storm flumeBOT Dec 10, 2020, 10:39 PM

#

Please contact the customer service via the in-game settings for further assistance, @jolly thistle.

jolly thistle Dec 10, 2020, 10:40 PM

#

I needed a real one

#

The version was changed by a hacker

#

Pls help me

olive dove Dec 10, 2020, 10:43 PM

#

I am sorry, but we can't help with account related issue. @jolly thistle

You may search on youtube for a solution.

jolly thistle Dec 10, 2020, 10:43 PM

#

Thank you

night cloak Dec 10, 2020, 10:45 PM

#

@storm flume and when can I contact him to give him further information and when he gonna give me permision to get in and tell him my problem

brisk badge Dec 10, 2020, 10:52 PM

#

My account is suspended without any reason. The game was downloaded from the main website of the device, and there are no breaches at all. What is your problem with me? Why do I want to return my points and scores

📎 IMG_20201211_014705_354.jpg

polar marshBOT Dec 10, 2020, 10:52 PM

#

@brisk badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

high zenith Dec 10, 2020, 10:54 PM

#

Any way to fix this small screen for iPhone 12
Or they still working on a update ?

📎 image0.png

lunar hollow Dec 10, 2020, 10:55 PM

#

Can I report a hacker and his teammate here?

storm flumeBOT Dec 10, 2020, 10:58 PM

#

Hello, @lunar hollow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vague cairn Dec 10, 2020, 11:24 PM

#

Banned in pubg for one day i think. And i don't know why

polar marshBOT Dec 10, 2020, 11:24 PM

#

@vague cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 10, 2020, 11:29 PM

#

@celest shadow i already did they keep repeating the same thing no help

distant ermine Dec 10, 2020, 11:29 PM

#

Please check FPP DUO EUROPE rankink top 100 nearly all cheating

#

And did you know TENCENT if someone using a cheat who buy it he didn’t get bann? :DDD

storm flumeBOT Dec 10, 2020, 11:33 PM

#

Hello, @distant ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

fading panther Dec 11, 2020, 12:23 AM

#

Dear sir/mam
my account is ban I'm not agree with this
My account user id: 5267911404
Nickname JUTT AA
Dear sir my account was banned and I'm not agree with this Because my
account doesn't violent your guidelines And Some how my account got ban so,
recheck it and recover my account and give it to me.

Thank you Your sincerely

polar marshBOT Dec 11, 2020, 12:23 AM

#

@fading panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

untold inlet Dec 11, 2020, 12:23 AM

#

How do I get a verification code for pubg mobile beta

sick shale Dec 11, 2020, 12:24 AM

#

From events section in-game (Test server)

untold inlet Dec 11, 2020, 12:25 AM

#

Thanks

#

I downloaded the beta before but I didn’t know my code but I can’t find it in the events section

sick shale Dec 11, 2020, 12:37 AM

#

Check recommend events. if it's not there, then it may not be available in your region

soft hollow Dec 11, 2020, 12:42 AM

#

How can i invite friend to this server?

storm flumeBOT Dec 11, 2020, 12:43 AM

#

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

soft hollow Dec 11, 2020, 12:43 AM

#

Ty

night cloak Dec 11, 2020, 12:48 AM

#

Dear Sir /Madam

After greeting ,
I'd like to inform you that I got banned for 10 years without any specific reason , which I've played this game for 2-3 years without any break of any rules or regulations of the game.

Recently I got banned for nothing , so please , i'm looking forward to explain why I got this ban under name of Bašel
ID#5202829671

And i hope to check from that and release the ban.

Best regards.

polar marshBOT Dec 11, 2020, 12:48 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upbeat oracle Dec 11, 2020, 12:53 AM

#

How to become a pubg Mobile vip?

snow tinsel Dec 11, 2020, 12:54 AM

#

I went into where you put into a room code. N was just looking at the open rooms and I hit the different server button in that part and it completely changed my server. With out even asking or nothing just changed it. I do not play in Europe and do not want to. I am in NA how can I get this fixed since this is a in game bug since u should not be able to change servers in that area. My ign is 520686165 . I just want back to NA. I've tried customer support and get no where the bits are annoying.

alpine kelp Dec 11, 2020, 1:04 AM

#

Unbanned my account im not hacker

polar marshBOT Dec 11, 2020, 1:04 AM

#

@alpine kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove Dec 11, 2020, 1:12 AM

#

upbeat oracle How to become a pubg Mobile vip?

Check #735483472432594994 content creator role.

#

@snow tinsel use #old to report your issue.
[Edit] Seems like you did already which should be enough. Thank you

snow tinsel Dec 11, 2020, 1:18 AM

#

Ty

pure otter Dec 11, 2020, 1:21 AM

#

Dear sir .I had play pubg for three years. I'd purchased royal pass in all seasons.... But my ID had been hacked by someone.... I was completely broken.... Plz help me to recover my hacked Id.... Plz

pure otter Dec 11, 2020, 1:26 AM

#

pure otter Dear sir .I had play pubg for three years. I'd purchased royal pass in all seaso...

Numeric identification :5239451868
Device:Mobile (vivo z1pro)
Cellular :jio
Country :India

storm flumeBOT Dec 11, 2020, 1:31 AM

#

Please contact the customer service via the in-game settings for further assistance, @pure otter.

pure otter Dec 11, 2020, 1:32 AM

#

storm flume Please contact the customer service via the in-game settings for further assista...

I didn't log in to my account... Plz

#

Is there any way to recover

storm flumeBOT Dec 11, 2020, 1:33 AM

#

Please refer to subpoint 2.8 in #faq for further information, @pure otter.

night cloak Dec 11, 2020, 1:45 AM

#

Why can't i download pubg mobile beta

#

Hello anyone

#

I got the link and code from pubg

📎 Screenshot_20201210-204431_Package_installer.jpg

supple eagle Dec 11, 2020, 1:46 AM

#

When PUBG mobile india will be released ?

night cloak Dec 11, 2020, 1:48 AM

#

Anyone helping me

#

Where is admin at

weak trail Dec 11, 2020, 1:52 AM

#

My account got banned for no reason 10 yrs

polar marshBOT Dec 11, 2020, 1:52 AM

#

@weak trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 11, 2020, 1:54 AM

#

supple eagle When PUBG mobile india will be released ?

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation")

#

Having trouble trying to get beta pubg

#

@night cloak

#

moderator will help you i dont know much about that

#

Who is mod

#

please dont send these messages here

#

🗿bruh who am i surpose to talk to I'm trying to get beta

night cloak Dec 11, 2020, 1:59 AM

#

night cloak Who is mod

there are many mods now they are not online when the come online they will help you

#

Bruh I'm gonna have to wait for like 10 hourd

#

no 1 admin is online now

#

Who

#

logan

#

Logan paul?

#

@vital sluice can you help him

#

Yah bro

#

It says app isn't installed... i got the link and code from pubg mobile but it won't let me play

📎 Screenshot_20201210-204431_Package_installer.jpg

vital sluice Dec 11, 2020, 2:06 AM

#

Do you have free storage of 6gb or more available on your device, @night cloak?

night cloak Dec 11, 2020, 2:06 AM

#

I need 6 .. oh

vital sluice Dec 11, 2020, 2:12 AM

#

Free up more space and try to reinstall again.

pure otter Dec 11, 2020, 2:19 AM

#

storm flume Please refer to subpoint `2.8` in <#638363268565565461> for further information,...

I didn't have permission to message in FAQ

thorn apex Dec 11, 2020, 2:21 AM

#

2.8 - What to do when I have lost access to a social media account?
If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance:

wanton token Dec 11, 2020, 2:25 AM

#

Can anyone send invitation code of pubg m beta?

night cloak Dec 11, 2020, 2:31 AM

#

Can't cause if i do then I'll get banned or something

mortal eagle Dec 11, 2020, 2:31 AM

#

Someone help me my account got ban. I am not use any cheating software,not teamup,not abuseing plz plz plz plz plz help me

polar marshBOT Dec 11, 2020, 2:31 AM

#

@mortal eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark breach Dec 11, 2020, 2:35 AM

#

How can I return to my original server

thorn apex Dec 11, 2020, 2:40 AM

#

you can contact in-game customer service for a reset(which can only be done once) or wait for 59days for it to unlock again

raw patrol Dec 11, 2020, 2:42 AM

#

i need help

storm flumeBOT Dec 11, 2020, 2:43 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @raw patrol. Remember to read through #faq before asking questions in the support channels.

raw patrol Dec 11, 2020, 2:43 AM

#

Im stuck at my loading screen for 10 hours in pubg mobile lobby

#

and i followed all the instructions in the support menu

snow tinsel Dec 11, 2020, 2:51 AM

#

@thorn apex my server changed and I've been trying to contact ingame to get it changed back i can't get anywhere

thorn apex Dec 11, 2020, 2:51 AM

#

@snow tinsel wait patiently, they will contact you soon

snow tinsel Dec 11, 2020, 2:52 AM

#

Been since yesterday =[ I csnt rank at all lmao

thorn apex Dec 11, 2020, 2:55 AM

#

raw patrol Im stuck at my loading screen for 10 hours in pubg mobile lobby

have you tried repairing the game?

night cloak Dec 11, 2020, 2:55 AM

#

actually the last date to reset server cooldown is over

#

it was 1st december

#

you have to wait 60 days to change it back

#

@snow tinsel

magic root Dec 11, 2020, 3:00 AM

#

Hello, I want to report a cheater, how? And i have record

storm flumeBOT Dec 11, 2020, 3:00 AM

#

Hello, @magic root!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

raw patrol Dec 11, 2020, 3:04 AM

#

thorn apex have you tried repairing the game?

k lets try

#

aand the emulator detected sign is freezing and i cant even move

stray field Dec 11, 2020, 3:12 AM

#

@storm flume i want change my server

storm flumeBOT Dec 11, 2020, 3:12 AM

#

You can now access #emulator-chat and #emulator-support, @raw patrol. Revert this at any time by sending .emulator in #481204134859505684.

#

Please refer to this channel's pinned messages for further information, @stray field:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

stray field Dec 11, 2020, 3:13 AM

#

@storm flume what

night cloak Dec 11, 2020, 3:15 AM

#

stray field <@168274283414421504> i want change my server

you can change it after 60 days

thorn apex Dec 11, 2020, 3:15 AM

#

raw patrol aand the emulator detected sign is freezing and i cant even move

please move to #emulator-support if you have problems with emulator

south sequoia Dec 11, 2020, 3:32 AM

#

I need an access code

#

Beta pubg

clear spindle Dec 11, 2020, 3:33 AM

#

@south sequoia Not everyone will have that, wait for them to open more slots for testing.

mighty fox Dec 11, 2020, 3:47 AM

#

Hello please help my server is changed without any order of me my Id : 5401973988
ASR | Abdulaziz
Please I want back to Middle East server I’m now in crown || tier ... I don’t know why they changed my server to North America

ID : 5401973988
Asus Rog 2
Wi-Fi
Kingdom of Saudi Arabia

harsh gust Dec 11, 2020, 3:49 AM

#

Hola

#

Queria preguntar cuando saldra el pubgm para j2 core

storm flumeBOT Dec 11, 2020, 3:51 AM

#

Please do not use languages other than English, @harsh gust. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

Please contact the customer service via the in-game settings for further assistance, @mighty fox.

mighty fox Dec 11, 2020, 3:52 AM

#

Customer service in game is useless I have no response from them

harsh gust Dec 11, 2020, 3:53 AM

#

What it is the pubgm latam?

eager obsidian Dec 11, 2020, 3:56 AM

#

i got my id hacked by the scammer.he deleted the twitter login and added google play .i only have third link which now have stopped working it says login failed try agian

#

📎 Screenshot_20201210-223914_Video_Player.jpg

#

here is the ss of id

#

@thorn apex

thorn apex Dec 11, 2020, 4:02 AM

#

contact in-game customer service

eager obsidian Dec 11, 2020, 4:07 AM

#

i tried but it didnt helped

willow shoal Dec 11, 2020, 4:15 AM

#

Hello, could you help me? I need to change the server create a new account in the KR version and it left me the europe server by default and does not let me change it to North America

ID:61281026208
Nick: AkashaSouji
Device: Xiaomi Redmi Note 7
WI-FI
Location: Mexico.
I already sent a message through the game support but they have not given me a solution...

vagrant onyx Dec 11, 2020, 4:17 AM

#

@willow shoal thats happen to me when i made new acc also but i contact them before 1 December

#

And i got opening to change server

#

I don’t think its possible after 1 December
I think the only opening you have to is wait till the cool down time expire

willow shoal Dec 11, 2020, 4:20 AM

#

Mmmm.... It's too annoying this new feature

vagrant onyx Dec 11, 2020, 4:20 AM

#

@willow shoal yea it is bruh

thin geode Dec 11, 2020, 4:29 AM

#

What does penetration resistance do

vagrant onyx Dec 11, 2020, 4:31 AM

#

@thin geode mostly that 2 part give resistance to your vest

storm flumeBOT Dec 11, 2020, 4:31 AM

#

We provide community support only for the global English version of PUBG MOBILE here, @willow shoal.

thin geode Dec 11, 2020, 4:31 AM

#

@vagrant onyx if you have steel plate the damage reduction doesnt work because bullet have higher penetration?

vagrant onyx Dec 11, 2020, 4:33 AM

#

@thin geode i am not 100% sure but its does not protect you that much if you vs armor lvl 6 player

willow shoal Dec 11, 2020, 4:39 AM

#

@storm flume KR version has your server?

onyx plover Dec 11, 2020, 4:52 AM

#

@clear spindle rocky do you know when gonna back AKM- Glacier?

lyric wing Dec 11, 2020, 4:53 AM

#

I need help

storm flumeBOT Dec 11, 2020, 4:53 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @lyric wing. Remember to read through #faq before asking questions in the support channels.

lyric wing Dec 11, 2020, 4:55 AM

#

The changing of the reigion sestting doesn't appear to me?

clear spindle Dec 11, 2020, 4:55 AM

#

No idea, @onyx plover keep an eye on #news.

#

@willow shoal there's no Discord server for the KR version.

#

If you have created an account by selecting Europe, you won't be having that option due to EEA rules, @lyric wing.

lyric wing Dec 11, 2020, 4:57 AM

#

I think that's the problem can you help me in change it?
I'm not even in Europe..

mighty fox Dec 11, 2020, 4:57 AM

#

@clear spindle what’s about my problem

clear spindle Dec 11, 2020, 4:58 AM

#

Read my message again, @lyric wing.

#

Have you played any custom rooms or played with friends from different server, @mighty fox ??

lyric wing Dec 11, 2020, 4:59 AM

#

Can you please till me what's EEA stand for?

onyx plover Dec 11, 2020, 5:00 AM

#

@clear spindle okay rocky ❤️

mighty fox Dec 11, 2020, 5:00 AM

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Yes I played with a player from another server

clear spindle Dec 11, 2020, 5:02 AM

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lyric wing Can you please till me what's EEA stand for?

European Economic Area. You can Google it.

clear spindle Dec 11, 2020, 5:02 AM

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onyx plover <@!756880767837274213> okay rocky ❤️

You're welcome. :)

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Report that in #old, @mighty fox you need to wait for the cooldown to change it.

lyric wing Dec 11, 2020, 5:03 AM

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Okay I got it, that's mean there is no way to change it?

clear spindle Dec 11, 2020, 5:04 AM

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Unfortunately nothing can be done.

lyric wing Dec 11, 2020, 5:05 AM

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Thank u

mighty fox Dec 11, 2020, 5:06 AM

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Waiting for to months because of glitche in the game???

clear spindle Dec 11, 2020, 5:06 AM

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Report the bug.