Please refer to subpoint 5.4 in #faq for further information, @opaque widget.
#questions
storm flumeBOT
olive relic
How can I get bannned for 7 days just to unlink my account from the hacker?
onyx dagger
We are not able to help you in this regard, @olive relic.
You may contact Customer Service in-game.
olive relic
@onyx dagger they will tell me wait 60 days!
lyric wagon
Nah, my wifi and 4g is fine dude
onyx dagger
That's the only way, @olive relic.
cyan skiff
any moderator here? need help
olive relic
@onyx dagger Can I talk to the error 403?
haughty rock
How to contact in game services please tell me
storm flumeBOT
Please refer to subpoint 5.3 in #faq for further information, @haughty rock.
We are unable to provide assistance if you do not ask a question or state a problem, @cyan skiff. Remember to read through #faq before asking questions in the support channels.
onyx dagger
The answer would be the same, @olive relic. 
cyan skiff
Recently i am trying to unlink my Google Play Account from my PUBG Mobile account, but this error is showing up
onyx dagger
Try updating Google Play games app to the latest version, @cyan skiff.
tired pulsar
@elfin canopy as an investigator, should I be watching the videos for the entire length even if you can tell they're cheating in the first couple secs?
tidal oar
Hi, I want change my server.
violet spruce
@tidal oar You have to wait 60 days
tidal oar
Have the other way?
violet spruce
no
tidal oar
Thanks
shadow venture
I want change to back my current region but can't change . Sms verification code received but when input code It's showing parameter error
brittle wharf
?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @brittle wharf:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
round junco
Plsss help me to switch sever i accidentally swith to North America server
daring geyser
Plsss help me to switch sever i accidentally swith to North America server
As i know, the only way is to wait, you can contact support by email, but i think it’s wasting time
sick shale
You must wait for the cooldown time, be careful next time and read the notice
naive shoal
sick shale
In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.
twin heron
Could you help
storm flumeBOT
Please do not use languages other than English, @twin heron. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
onyx dagger
Could you please translate what's in the screenshot, @twin heron?
polar marshBOT
@copper frigate:
onyx dagger
Parameter error. Kindly try again after some time, @shadow venture.
azure fulcrum
#questions
I send support for gmail message
2days whaiting but i can play Asia /MS very big 900-300ping/MS
I need reached Ace hes season so need faster back for Europa
!!!Server changend mistake!!!
Hello dear PUBG MOBILES SUPORT_ I need help changing the region because I accidentally press Asia.
I didn't play more than one game in Asia
I am a European player
i have never violated pubg rules
please help change to my region Eropa
My game id is
:5155357843
I Europe rank is crown3 ...
I need back for Europa.
Its first time my mistake
Are you help my ???
twin heron
Okey
sick shale
@azure fulcrum What do you mean by mistake?
halcyon hollow
How I change my server I by mistake changed my server to Europe now I want to back to Asia pls help
sick shale
You must wait for the cooldown time
twin heron
We Received The Information You Send
However, if we find that you are not old enough to use Facebook, your account will remain down. This is because your account did not comply with our Terms of Service.
We always look after the safety of people on Facebook. Therefore, you cannot use your account until your information has been reviewed.
Aren't you Ozkan? Login here
Help
The heart
Fix it
My school
LASMASI
onyx dagger
You may contact Facebook support for this, @twin heron.
azure fulcrum
@sick shale
Room i play and changeing asia i dont now hes new rules you get time out for asia 59d 😓
twin heron
@onyx dagger can you send a link
onyx dagger
You may open the Facebook app and you should be able to see the Customer Service option, @twin heron.
halcyon hollow
<@341172927443632128> Submit a report in <#654220590462402560> please, and descr...
Nine also same problem sir I accidentally changed my server to Europe from Asia 😩
Mine*
molten minnow
I need to talk to a Support someone hack my account i spent like 3/4 K $
Please i need help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @molten minnow.
twin heron
@onyx dagger
I tried it, she said your account was closed and I uploaded a lot of money to pubg, do not you transfer your pubg account from your Facebook account to another(
onyx dagger
Same goes for you then, @halcyon hollow.
Is there any other social media accounts (Twitter/Play Games) linked with your Game account? @twin heron
If you do have, you may try logging in with it.
molten minnow
Guys ? Who is the support here ?
onyx dagger
Please contact the customer service via the in-game settings for further assista...
This is for you, @molten minnow. 
twin heron
@MaoKaiGot mail
onyx dagger
You may try logging in with it then.
twin heron
@onyx dagger Login with mail is closed
onyx dagger
Closed? @twin heron
twin heron
I'll take your photo for a minute
onyx dagger
twin heron
@onyx dagger I'll take your photo for a minute
onyx dagger
What do you mean? @twin heron
twin heron
@onyx dagger
I say that I will send you a photo of not being entered by e-mail
onyx dagger
Oh. @twin heron
south beacon
Welcome . I have a problem . Last Thursday, I bought 60 UCs for a total of 525 UCs. I closed the game and opened it again and found the UC had decreased to 325 UC for no reason. Knowing that I will not exchange them and that I have purchased UC legally. I want a solution
onyx dagger
Kindly contact Customer Service in-game, @south beacon.
south beacon
@onyx dagger I did, but a week passed without anyone answering me
foggy path
@onyx dagger i have a question
onyx dagger
Go ahead. @foggy path
foggy path
when will bonous challenge come ?
onyx dagger
No ETA.
foggy path
whats meanning of Eta
onyx dagger
Estimated Time of Arrival.
foggy path
aha
onyx dagger
Alright then.
night cloak
Ban
olive dove
@daring geyser
please go through the links in this message for further information regarding the video review system.
#questions message
echo plank
hello can I have a code of test serv it's for a friend please ^^
daring geyser
Get it on the site
jade nest
If you are on Ace Tier Or higher.There is a high Possiblity Of You getting Selected For video Review station system@daring geyser
I hope this solves your Question
echo plank
Get it on the site
I already have my code and when she go on the site It says to connect. she connects and nothing happens
daring geyser
If you are on Ace Tier Or higher.There is a high Possiblity Of You getting Selec...
High possibility...
What about diamond?
I’m playing from 4 season, reached Crown some season
daring geyser
I already have my code and when she go on the site It says to connect. she conn...
What do you mean nothing happens? You click connect, it should redirect to the game, then go back to the site and click get the code
jade nest
Make Sure You are on high Tier.Like Crown 1-2 ACE.
You will only get selected If You are on high Tier.@daring geyser
And only Current Season Gets counted So Reach Crown 1 or Ace and then try to apply again For Video Review System.Good Luck for Getting Selected In Future 👍
echo plank
What do you mean nothing happens? You click connect, it should redirect to the g...
basically when she selects connect she is written to pubg and nothing more happens
daring geyser
Bruh, why should i be so high ranked to review videos... accurate reporting + get the cheater banned + playing long time + knowing the game isn’t enough
echo plank
😫
onyx dagger
Please go through the links in this message for further information regarding the video review system, @daring geyser:
#questions message
daring geyser
I did
onyx dagger
High possibility...
What about diamond?
It is just the Possibility.
Let's hope for the best.
thorn mist
Where can I submit a video for review? Lol
onyx dagger
I already have my code and when she go on the site It says to connect. she conn...
Try again after some time.
daring geyser
Where can I submit a video for review? Lol
When you report the cheater in game
olive dove
@thorn mist
Do you want to report a cheater?
storm flumeBOT
Hello, @thorn mist!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
olive dove
Doesn't work.
What do you mean by doesn't work?
thorn mist
My friend created and account and he used hacks. We reported it repeatedly to see how responsive the report is and nothing ever happened.
mighty valve
How was the problem closed when I did not receive any message? I ask you to petition. Please remove the band from my account.
polar marshBOT
@mighty valve:
thorn mist
We tested a variable and the system failed.
olive dove
My friend created and account and he used hacks. We reported it repeatedly to se...
very smart indeed, can you submit a video that proofs your experiment.
daring geyser
Just record
thorn mist
Yep. My current concern is with an actual cheater though.
olive dove
@thorn mist
Please go through this announcement as well, and check if you can participate. we appreciate all the assistance that we can get:~#news message
thorn mist
Can't follow the channel link.@olive dove
olive dove
Can't follow the channel link.<@627404010319642634>
check #news , this one:
thorn mist
Thanks
winged umbra
Hello, I move the message button to one place, save layout but it appears on a different place.. Help?
(actually it seems none of the buttons on the right side of my screen are changing no matter how much I press save.)
grand mauve
yo guys does anyone know if the sweet pineapple set will ever come back? Thanks in advance || @ me if you have an answer ty ||
elfin flint
My account was hacked and I want to recover it
elfin flint
Where is the admins ?
My account was hacked and the hacker link the account by his email and I want to recover my account can u help guys ?
lone pewter
Mi cuenta de pubg cambio de servidor, cuando entre a una sala en Europa y desde entonces no e podido regresar a norteamerica
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @elfin flint.
Please do not use languages other than English, @lone pewter. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
olive dove
I opened an account, I choose Europe, it stays in America. Help me
Please contact in-game customer support regarding your issue.
cobalt creek
Digital User ID: 5266205476
Device: iPhone 12 Pro Max
Use a cell phone
State Saudi Arabia
The problem is that when opening the new feature of specifying the server, I located the server in Europe, and while playing some rooms with friends, I changed the server to the Middle East, and then I could not return it to Europe
cosmic plover
Hello, I accidentally change my server to Middle East
Because I was confused And I didn’t anything about this new feature
Please reset my server back to Europe Thank you
5165331707
shell tapir
@cosmic plover You need to wait the given period(60days) to change it back.
cosmic plover
No
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @cosmic plover.
olive dove
@cosmic plover please use #old to report this issue,make sure that you include all your details.
cosmic plover
Details like what?
olive dove
@cosmic plover
Issue details, Region, server, and your in-game ID.
cosmic plover
ID: 5165331707
Device : iPhone XS
Use Cellular data
Region : Jordan
I accidentally change my server to Middle East
Because I was confused And I didn’t anything about this new feature
Please reset my server back to Europe Thank you
royal hawk
Hello, my ping increased excessively while I was in the game and as a result, the connection was broken and threw it to the lobby, said data exchange in the lobby, I was banned for 10 years, I am calling the authorities here for no reason, please recover my account
polar marshBOT
@royal hawk:
olive dove
ID: 5165331707
Device : iPhone XS
Use Cellular data
Region : Jordan
I accidenta...
Ok, thank you.
cosmic plover
❤️
tranquil jolt
when will the crew challange start
pulsar pilot
My server changed by mistake pls help to get back
fringe tree
polar marshBOT
@fringe tree:
wispy heart
Where i send a vídeo to report someone?
pulsar pilot
My pubg id-5252585283
I changed my server by mistake to north America pls change back into Asia, I m from india
storm flumeBOT
Hello, @wispy heart!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Please contact the customer service via the in-game settings for further assistance, @fringe tree.
Please contact the customer service via the in-game settings for further assistance, @pulsar pilot.
olive dove
when will the crew challange start
No estimated time of arrival
main lake
Test server event not showing... please help anyone how to find invitation code for beta version?
Please help@storm flume @polar marsh
main lake
Test server event not showing... please help anyone how to find invitation code ...
@530107062429024256
main lake
Test server event not showing... please help anyone how to find invitation code ...
@bold siren
echo plank
Test server event not showing... please help anyone how to find invitation code ...
on official version in your recommended events
olive dove
Test server event not showing... please help anyone how to find invitation code ...
Only invited players can get access to the beta version.
main lake
on official version in your recommended events
Not showing test server event in recommend event section ...that's its main problem...how and when show me?
main lake
Only invited players can get access to the beta version.
And how to get invention code?
echo plank
if you doesn't have MoSeliemgive the answer
olive dove
And how to get invention code?
You can't get code, if you are not a member in the official beta server.
echo plank
just a question did we have the glider and the c4 in v1.2?
olive dove
just a question did we have the glider and the c4 in v1.2?
No idea, you need to be invited to beta program or get invitation code in the game to get more info. About the uocoming updates.
olive dove
but it's fine ty
Check your DM, and you are welcome.
main lake
You can't get code, if you are not a member in the official beta server.
How get membership?? What the process of that?@olive dove
olive dove
How get membership?? What the process of that?<@627404010319642634>
You may contact the official beta program staff for beta related inquiries.
@onyx cairn
@sharp onyx
main lake
@olive dove ok will contect them for this issue
@olive dove and are u got code or not?
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @main lake:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
celest shadow
Feel free to apply here.
main lake
@celest shadow thnks for giving proper solution..
celest shadow
No worries, and you are welcome.
untold seal
Hi, I have been out of the pubg for 10 years for no reason and I am paying $ 30k on the account
polar marshBOT
@untold seal:
olive dove
<@627404010319642634> and are u got code or not?
No, i did not.
main lake
Okay
indigo pier
Hi my account was hacking from hack my social media accounts ..i have only access to log my account by email .. and i have many prof show my account was hacking
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @indigo pier. Remember to read through #faq before asking questions in the support channels.
indigo pier
Hi my account was hacking from hack my social media accounts ..i have only access to log my account by email .. and i have many prof show my account was hacking .. i need help thanks
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @indigo pier.
night cloak
hi dear pubg i suddenly chose a server 2 days ago that i dont want it and i dont want wait 60 days i went to pubg mobile costomer service but when i type any think my conversation will close i dont know why !!!! plz help me i cantact you in mail too but no body helped me and instagram too !!!! can you help me hear by giving my id ????
no body here ????😢
primal garden
Hi i have connection issue I reinstalled my game also not fixed when i start the match not joining any match when i am match its just reloading after enemy killed me then everything’s fine
short lichen
@primal garden If it doesn’t show 200+ms then thats a bug
@night cloak Sorry, but you’ll have to wait.
grand wolf
hello, can you help
short lichen
hello, can you help
Yes?
sleek basin
You change my server without my permision
you have a problem ! i'm choising europe from the start of season and suddenly i was in Middle east now !!
this is my id : 5665247568
Email : taoufikweb1@gmail.com
short lichen
You change my server without my permision
you have a problem ! i'm choising eur...
Sorry, you’ll have to wait till the 60 days are over.
oak dragon
Where can I find weapon recoil patterns for each class of gun. Previously pubg had a section guide with weapon introduction nowhere to be found now.
sleek basin
but why !! i'm not changing the server !!! this is a bug or i don't know what is it !
oak dragon
where can I find bullet spread data on each class of gun. Not in watermark but in bullet chart. I know that in the previous patches there was a weapon introduction but they took it down.
grand wolf
why does it sometimes lag
sick shale
where can I find bullet spread data on each class of gun. Not in watermark but i...
Armory was removed long time ago
polar marshBOT
@lucid osprey:
near flare
By mistakenly my server change from asia to middle east plz sir help me
sir
@torpid quail
<@&639889499718942720>
@woven atlas
night cloak
Please wait patiently for the 60 day cool down to end, @near flare.
I am not able to collect this bruh what kind of scam is this -_-
surreal nacelle
I am not able to collect this bruh what kind of scam is this -_-
Tap multiple times on collect button OR close the window and try OR restart the game and try
night cloak
@surreal nacelle well thx just tapped multiple times and got it now
polar marshBOT
@eager lotus:
verbal zenith
Ha my account is ban
polar marshBOT
@verbal zenith:
clear spindle
It has been replaced with Custom crate.
sturdy lintel
hello but I need help
I don't know how to do recall event
it shows the code for me and facebook and messenger and everything
Please help
I play on iphone 10
Please help
will be right back ... pls dm me or say in this pubgm support and I will look through this so it can help or gives me more questions
night cloak
@sturdy lintel hold guns to people who play pubgm and make them redeem your code or you’ll hurt them
sturdy lintel
so I am supposed to redeem my code to someone
night cloak
Yes
sturdy lintel
how about it shows facebook, twitter and everything with the code do I download it too also
am confused
night cloak
Copy the code and paste it everywhere and send it to ur friends and family
Someone will see it eventually lol
@neat ether gonna keep typing or...?
toxic isle
when i open weekly report it shows some chinese guy not my username help pls
clear spindle
@neat ether please don't post such messages in here and use English.
@toxic isle wait for the page to load.
toxic isle
it loaded
my name is VeIocityX lvl : 40 and tier Diamond IV i reloaded several times but still it shows this
clear spindle
Clear the cache of the PUBG MOBILE app and then try again.
toxic isle
cant i open it on google chrome
clear spindle
You can try.
toxic isle
link?
clear spindle
Click on this button.
toxic isle
oh k
willow wren
oh no i had been changed my country wrongggggg
toxic isle
@clear spindle yes i opened in browser it still shows the same profile but the link says the username correctly
clear spindle
Should be the system getting delayed. Try after a few hours.
clear spindle
oh no i had been changed my country wrongggggg
You can change after the cooldown.
night cloak
Hey short question why do i often dont get a hitmarker but see the blood particulars? It was extreme yesterday I headshot someone and see his head exploding but I didn't got a mark that happens quit often since a few weeks can I do somthing against it?
fair isle
man how do i rename it to show like a video
vagrant onyx
Hey short question why do i often dont get a hitmarker but see the blood particu...
Nothing much to do about
maybe hit marker glitch
some say maybe cause of Radner problem
Some say maybe cause of low end device
look to reduce lagg read this
@fair isle replace after the .mp
with .mov
sturdy lintel
Copy the code and paste it everywhere and send it to ur friends and family
I copied the code but unsure where to paste it on recall event
fair isle
nvm, done @vagrant onyx
sturdy lintel
Please help
fair isle
ah yes, pubgm at its finest
for the record, (i got somehow knocked and the game decided to do this)
vagrant onyx
@sturdy lintel was it fixed ?
sturdy lintel
can anyone help me how to do recall event ... I got the gist of copying my code but unsure where to paste it
Sorry but it is not fixed yet
vagrant onyx
@fair isle could he visual bug
If you think its big or not network problem sometime happen
you can report it on #old
sturdy lintel
actually I just want to know how to do recall event and how to do it
violet spruce
@sturdy lintel when the player open that event game will ask from him to put that code
sturdy lintel
I was able to copy my code but unsure where to put it
violet spruce
@short lichen that was return missions bro not recall
vagrant onyx
Return mission is different
recall is different
sturdy lintel
😕 I need help on recall event am so confused
violet spruce
@sturdy lintel bro there will be share button click on it
vagrant onyx
Return mission come for new acc
recall come for player who not log in for amount of day if they on your friend list you can send them invite and while they do the recall mission you get recall point
sturdy lintel
can you show me ... uh ... what the share button looks like
sturdy lintel
or anyone
violet spruce
@sturdy lintel please share a screen shot of that event
vagrant onyx
can you show me ... uh ... what the share button looks like
Go to event you should see a button called share
vagrant onyx
When you press it you will get a code
Copy that code and send it to friend
You can also share it i think on WhatsApp and facebook
open tide
Pubg doesn't want to give me points 5.kills livik
2nd place 5 points what is that
sturdy lintel
I have a question what if you have no friends on pubg mobile
do I get more friends on it
vagrant onyx
@open tide you get that amount of point when you play that map with that tier
if you get 1st place with extra kills
you get extra point
open tide
Imagine counq
vagrant onyx
@sturdy lintel if you don’t have you can invite them like i said or copy the code giving and till them to use it
sturdy lintel
what happens if I do facebook ... will it work
vagrant onyx
Imagine counq
You will need 1st place with kills to generate not losing point
otherwise you will get - or you will nothing like 0 point
open tide
Ok thank you
vagrant onyx
@open tide if you ask me after you reach crown 2 or 1 do not play Livik if you pushing rank
vagrant onyx
Play big map
i recommended playing Miramar its has less cheater + less campers
And welcome
violet spruce
@sturdy lintel yup you can try bro
sturdy lintel
oh fr
wait it says I have to download facebook the app
do I do it
hello
dang ... well thanks for the help ... I will try to get by, by myself
iron basin
My Twitter account is suspended, how can i recover my pubg account
woeful charm
good morning. I want to find a solution to the problem of not changing the server. I didn't know I could have changed it before December 1
violet spruce
@woeful charm You must wait 60 days for the cooldown , be careful next time
woeful charm
Thank you Dear😞
onyx plover
what should be do here to get rank ? which rank !°
more than 70 player banned with my reporting
frail void
When metro royale mode end?
west swift
Pubgm official beta apply???
drifting summit
how do i switch to asia ...my new acc got middle east server as default
clear spindle
Answered in #emulator-support. Please don't post the same query in all support channels.
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @west swift:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
dry folio
4th reminder... Dear team please assist...still no response....I've been playing on europe server from the start and suddenly for no reason my server has been switched to Asia automatically. Please change it back asap
Id: 5126634595
Device: Oneplus 6
Wifi & Data
Country: Pakistan
Server: Europe
cerulean shoal
Does anyone else's wardrobe lag like crazy when it loading up all ur clothes, is there a way to fix tht?
stray kelp
Hello friends, I would not be the server by mistake, I sent a message to the authorities, do you think they fix it?
steep ridge
Hello, i am a regular player from season 6.Somedays ago my game was crashing while entering match.So yesterday, i cleared all data and uninstalled PUBGM then reinstalled it from playstore.Everything was fine.But when i was in a match a while ago, without any reason my account got banned for 10 years. Here i am clearing that i don't use any cheat or team up with any cheater.I am just a fair player.I got very disappointed when i saw my acccount got banned for 10 years even playing fairly. Please i need my account back ASAP!
My In-Game ID: 5443196536 In-Game Name: 彡Mr彡Nobody
polar marshBOT
@steep ridge:
safe star
onyx dagger
Kindly refer to the Pinned messages of this channel, @safe star.
onyx dagger
Hello friends, I would not be the server by mistake, I sent a message to the aut...
Kindly report the issue in #old with your ID, if your server got changed without you knowing.
onyx dagger
Does anyone else's wardrobe lag like crazy when it loading up all ur clothes, is...
Try clearing the app cache of the game from the Device settings.
onyx dagger
4th reminder... Dear team please assist...still no response....I've been playing...
In #old.
dry folio
In <#654220590462402560>.
I'm posting in there as well but still no response
onyx dagger
When metro royale mode end?
Probably at the end of this season. Really dont know about that.
onyx dagger
I'm posting in there as well but still no response
No one replies there. The Tencent staff team goes through that channel everyday.
dry folio
I hope they will fix this annoying glitch soon
onyx dagger
Let's hope for the best.
You may go through the links in this message for further information regarding the video review system, @onyx plover:
#questions message
thorn ledge
In Metro Royal, I have placed 4 Gold bars from my lock box to inventory but In my inventory that didn't showing ID 5118395386
onyx plover
@onyx dagger thanks dude
ember pilot
Hello, please help me. The player stops suddenly in every 10 seconds and especially in close fights! I tried to adjust the joystick and make it smaller and bigger and still the same problem please help me I can’t play the game because of this problem!!! I have never faced any problems but this the first time.
<@&481161015728406538>
onyx dagger
Kindly do not mention the moderator role for in-game enquiries, @ember pilot.
And Try restarting the game, should fix the issue.
polar marshBOT
@night cloak:
thorn ledge
Check your Bag, <@550580958185652244>.
Not even in my beg
onyx dagger
You may have sold it, @thorn ledge.
thorn ledge
You may have sold it, <@!550580958185652244>.
Bro I have checked everywhere they are not in my beg not in lock box and not in inventory and my cash is not even increased
fast wadi
My server accidentally changed, anyone knows how to change it back?
I have the same problem
fierce shard
MY PUBG ACCOUNT GOT HACKED.
PERSONAL DETAILS:
PUBG ID- 5216454355
PUBG Name: Yazeed99女神
Address- Ajloun, Jordan
To whomsoever concerned,
THE ISSUE: My PUBG account was linked to Facebook and Gameplay. My Facebook account was hacked on 5/12/2020, as a result, the hacker also gained access to my PUBG account. The password was changed + the account got banned for 24 hours (for 3rd-party apps and plugins) + the hacker unlinked my Facebook account and linked his EMAIL to my PUBG account instead.
Hence, the hacker and I, both have access to my PUBGM account, as it is linked to his Email and my Gameplay account.
THE OUTCOME: I would like my PUBGM account to be unlinked from the hackers Email.
I have already lodged a complaint to the local police station in my city on this matter for further investigation. I look forward to your reply as soon as possible and a resolution to the problem. If I do not hear from you within a couple of days, I shall file complaints with third-party assistance and consider my legal alternatives. You can also
contact me on the above email or phone number.
I believe you would help PUBG..
Thank you.
polar marshBOT
@fierce shard:
fast wadi
Is there no solution to change the server?
onyx dagger
You may change it after 60 Days, @fast wadi.
onyx dagger
Bro I have checked everywhere they are not in my beg not in lock box and not in ...
If you're really sure about it, kindly report the issue in #old.
onyx dagger
My server accidentally changed, anyone knows how to change it back?
If it did change without you knowing, kindly report in #old with your in-game character ID.
cold grotto
Hello, i need help please, i got a banned for the 3rd time this season without any reason, there is 100% a mistake , anyone can help?
polar marshBOT
@cold grotto:
nocturne fog
@onyx dagger I did
onyx dagger
Alright then. @nocturne fog
trim rose
Erm my squads recruitment is not showing anything how do I fix it
onyx dagger
Squads recruitment? 
rapid crown
The thing for the test version code is not showing it's been 3 or 4 days that I said it but no answer
clear spindle
Not everyone will get that.
small sparrow
Any PubGM mod online?
clear spindle
How may we be of assistance, @small sparrow ??
small sparrow
Please can you stop putting me in between the matches
clear spindle
What do you mean??
small sparrow
Like I 4-5 joined a domination match and the result was defeat without doing anything
I mean stop make me join half done matches
Is there any way to solve this?
clear spindle
Whats the device you use??
clear spindle
And you're from ?
small sparrow
India
clear spindle
The game is banned in your country.
small sparrow
Not korean version tho.
clear spindle
We only provide assistance for the Global English version of the game.
small sparrow
Btw when is winter festival going to come
small sparrow
And where can we suggest to add new things?
small sparrow
Ok ty for the support, I appreciate that ❤️
clear spindle
You're welcome :)
clear spindle
#chat will be a better place for that.
small sparrow
Sure, Why not
trim rose
@onyx dagger team recruitment channel
bold dagger
How to take my banned acc
polar marshBOT
@bold dagger:
earnest heron
Any uc giveway?
clear spindle
No for now.
iron ledge
Pubg on mid range devices is almost unplayable because of the framerate locked at ultra settings for most of the devices. However today's mid range phones are powerful enough to run Extreme (60fps) framerate. So please update the game and let the mid range users play on extreme (60fps) frame rate option.
onyx dagger
<@755996742549504151> team recruitment channel
Maybe there are no recruitments?
onyx dagger
Kindly do not beg for UC in this server, @night cloak.
You may try checking it out for yourself, @night cloak.
mortal apex
can any iphone run 90fps?
No. Only Ipads if we are talking about Apples products.
balmy flume
hello
onyx dagger
Hi, @balmy flume.
Kindly state your issue.
balmy flume
I am a one-star ACE connector with 4,323 points, and now I have to fry unranked for 3 days, according to this state
@onyx dagger can you help me ?
onyx dagger
Kindly wait patiently for the rank refresh. @balmy flume
balmy flume
@onyx dagger How long do I have to wait
night cloak
Kindly wait patiently for the rank refresh. <@!611916889857458196>
it usually shows top 0.00% when the player's level is not enough to be ranked but idk about emulators
balmy flume
@night cloak But my rating allows me to enter the top 100, specifically # 75
night cloak
<@456226577798135808> But my rating allows me to enter the top 100, specifically...
yeah im saying thats weird
you should be ranked now
balmy flume
I have three days waiting
night cloak
I have three days waiting
then you should contact customer service
balmy flume
how i can contact hem
night cloak
how i can contact hem
go in game -> settings -> near the log out button
winter fiber
Yes!.. if you cant provide 60fps for the upper-midrange device of snapdragon 700series around give at least 50fps support..somewhere between ultra-extreme.
night cloak
pubg beta?
night cloak
go in game -> settings -> near the log out button
it'll took 2~3 days to get a reply and do what they say to you
?
pubg beta 1.2 is it released?
balmy flume
go in game -> settings -> near the log out button
ok thx
night cloak
ok thx
no problem goodluck on conqueror
hello?
pubg beta is it released?
i think so?
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @night cloak:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
celest shadow
Feel free to apply here.
celest shadow
That depends.
wraith mirage
I need help with a conqueror question
My friend was rank 400 yesterday...and woke up today with rank 460... but he still did not get the conqueror rank
It still shows ace 4*
night cloak
I need support.. my account got banned from and dropped to bronze ranking for no reason
polar marshBOT
@night cloak:
night cloak
MathMaking is taking longer time due to lobby change of gameloop emulator combine lobbies please we fair gamers are also reporting YouTube channels which are teaching hacking materials for emulators
violet spruce
If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance @fierce shard
wraith mirage
Any help?
stable osprey
I took a week, and I don’t use this and I don’t play with Hack. All my games are random, and it took a week. Even the company did not explain the reason for the ban
polar marshBOT
@stable osprey:
violet spruce
@silver harness You have to wait 60 days for the cooldown , be careful next time
rotund pike
How do I change region
silver harness
@violet spruce I can't wait that long.
rotund pike
@polar marsh
wraith mirage
My friend was rank 400 yesterday...and woke up today with rank 460... but he still did not get the conqueror rank
It still shows ace 4*
Anyone knows why?
violet spruce
@wraith mirage try Today and maintain your rank in 200 or 300 hundred
hard nova
My id has been banned unusually for not any purpose it was my main id and I want it back plz help😩 😩
polar marshBOT
@hard nova:
normal sluice
Hey how do i change my ign in pubgm.
i tried unlinking pubg from my facebook account. It shows the same old tag i had.
clear spindle
You need a rename card for that, @normal sluice.
Tap the "Collect" button multiple times, @leaden cargo.
normal sluice
okay, what about the account that wont unlink from pubg?
clear spindle
I did not get what you meant by that.
leaden cargo
@clear spindle not working
normal sluice
i unlinked my pubg account from facebook. But it shows the same old pubg account
clear spindle
@naive glen no begging.
normal sluice
idk if i was clear.. lemme know if it wasnt...
clear spindle
Try after a few hours, @leaden cargo.
leaden cargo
@clear spindle ok I will
normal sluice
i unlinked my pubg account from facebook. But it shows the same old pubg account.
spring zephyr
@normal sluice Did you unlinked it from your FB settings or from PUBGM?
normal sluice
both
no i logged out from pubgm and unlinked from FB
could you tell me how to unlink from pubg?
spring zephyr
You need to unlink it from PUBGM.
Login in your account > Settings > Basic > Linked accounts > Unlinking accounts.
You need to link another social media account as well if you want to unlink your current social media account.
normal sluice
ohh. i tried linkin my twitter and google play, but it says account not found and google play is unusable(somthin like that).. is it cus of the emulator?
rotund pike
I can’t change my region
spring zephyr
@normal sluice Can you send a screenshot of what it says when you tried linking your twitter and google play account?
@rotund pike can you explain your issue in detail, please?
night cloak
how can i open a new character?
normal sluice
yea sure give me some time
spring zephyr
@night cloak Lobby > Workshop > Characters
You can unlock them by using character vouchers (obtained from events) or by using UC.
spring zephyr
@rotund pike That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account
You can't do anything about it.
rotund pike
There is no solution?
normal sluice
@spring zephyr Should i send the screenshot here or to you?
spring zephyr
You can send it here.
spring zephyr
There is no solution?
no.
normal sluice
spring zephyr
Emulator? 
normal sluice
gameloop
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @normal sluice. Revert this at any time by sending .emulator in #481204134859505684.
compact ingot
My account was stolen in the game.
normal sluice
oh wow thank you!!
shoud i tell about this over there?
spring zephyr
Yes.
@compact ingot Refer to #faq 2.8 if you don't have access to your account anymore.
compact ingot
Someone hacked into my account in the game, and now he's playing with my own account.
compact grove
I got banned when I didn’t do anything ?
polar marshBOT
@compact grove:
trim rose
Maybe there are no recruitments? <a:Shrug:743883010318794862>
Damn you're too smart
onyx dagger
Damn you're too smart
Thank you I guess. 😹
onyx dagger
Customer service Very Bad No Reply My Message
.....😭😭
Kindly refer to #faq 5.4
wraith mirage
Cool
night cloak
I am not getting the invitation code for pubg beta
tacit elk
Hey , i have crew verified all ready i want to know how can i play crew challenge
ashen pivot
I want to switch server[#1-005]
Change server
Hi PUBG mobile sir can you Change my server because last time I was playing middle East and now my server Changed I want middle
East
Player name: ＬＩＸＤＹ・
Player id: 5187908211
onyx dagger
Did this happen without you knowing, @ashen pivot?
ashen pivot
Yes
onyx dagger
You need to wait for Crew Challenge to start, @tacit elk.
tough agate
Hy sir My Pubg Account is Hacked And hacker unlink my account with social media and change the name of my id
5418055514
ashen pivot
Ok then it can be changed
onyx dagger
Do you have access to your Game account? @tough agate
You need to wait 60 days, @ashen pivot. :(
onyx dagger
I am not getting the invitation code for pubg beta
Patience.
ashen pivot
Can it be changed now
onyx dagger
Sadly, No.
tacit elk
@onyx dagger can i dm u ?
night cloak
Ok @onyx dagger
rustic badge
We need an UAZ skin in the Next Royal Pass
onyx dagger
About, @tacit elk?
Feel free to share your Thoughts/Feedbacks in #old, @rustic badge.
onyx dagger
Ok <@755996742549504151>
Alright then.
rotund pike
Is it safe to play 1.1.1.1 dns server?
onyx dagger
DNS is Safe to use, @rotund pike.
rotund pike
Can i use when i play match
onyx dagger
I think. Yes.
rotund pike
Are you sure
onyx dagger
Just the DNS.
rotund pike
Which one first or second
onyx dagger
I suggest you the first one because the WARP can be VPN.
trim rose
The game is bloody glitched I reinstalled to see the team recruitment channel and it stopped updating again
clear spindle
You can use WARP, make sure not to use the WARP+, @rotund pike.
storm flumeBOT
Hello, @trim rose!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
trim rose
Bloody useless
tacit elk
I want to know more information about crew challenge @onyx dagger
trim rose
Reports not even responsive
stuck viper
My account got stole
I enter a website and i entered my Facebook account that linked the game and my account got logged in and linked to a unknown twitter account i want to unlink the twitter account because he keep logging in
My in game id is 548918742
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @stuck viper.
night cloak
3 times
clear spindle
Try doing a routine repair and check again if you're facing that.
night cloak
This is a bug? 3 times use this udapte
zinc bear
Why pubg ban me I am not using any kind of hack😫
polar marshBOT
@zinc bear:
kindred wagon
Who do I contact if my account gets hacked? I kinda need some help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @kindred wagon.
night cloak
@lime juniper PUBG Mobile India Version coming Next Season !! It's True ???
onyx dagger
Do not mention the Tencent staff, @night cloak.
sick shale
<@237624303581921281> PUBG Mobile India Version coming Next Season !! It's True ...
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us
night cloak
Do not mention the Tencent staff, <@456226577798135808>.
How to pinn this message
onyx dagger
Check the message above by Rebel.
night cloak
> As we provide community support only for the global English version of PUBG MO...
PUBG Mobile Beta Version have the welcome create for PUBG Mobile India
onyx dagger
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India, @night cloak.
night cloak
As we provide community support only for the global English version of PUBG MOBI...
Ok
onyx dagger
Alright then
onyx dagger
storm flumeBOT
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
hexed bone
please pubg add emulator or mobile device option in filter . team recruitment alot of mobile players dont like the emulator players , and vice versa
stuck viper
Any mod here
My account got stole
I enter a website and i entered my Facebook account that linked the game and my account got logged in and linked to a unknown twitter account i want to unlink the twitter account because he keep logging in
My in game id is 548918742
clear spindle
FYI never click links for free stuff's and contact In-game customer service.
stuck viper
I contacted it give no help
clear spindle
Only they could help you. Try contacting them again by following this to unlink Twitter and make sure your Facebook account is safe.
zinc light
Any mode???
carmine tangle
I need help
stuck viper
@clear spindle ok i would follow it
clear spindle
How may we be of assistance, @carmine tangle @zinc light??
carmine tangle
My server changed by mistake.. pls help
short lichen
My server changed by mistake.. pls help
You’ll have to wait till the 60 days are over.
clear spindle
What have you done before noticing that, @carmine tangle ??
zinc light
My account just get banned without any reason
I was playing in the evening and suddenly my account was log out , then i try to log in and then get banned
polar marshBOT
@zinc light:
carmine tangle
What have you done before noticing that, <@742023472091365378> ??
Any solution please?
clear spindle
You need to wait for 60 days. Have you played any custom rooms or played with friends from different server??
mental swallow
Request to unlink the third party
echo plank
hello can I have a key of test serv for my girlfriend please
carmine tangle
You need to wait for 60 days. Have you played any custom rooms or played with fr...
But my rank pushing is middle East
worldly dawn
My account has been banned and I have not done anything wrong. I am a clean player and do not use any tools in the game. I have competitors in the game and they don't want me in the game because I am a professional and they used more than one account to report my account. They want me to be deprived of the game. Please see about this. I lost 5000$ in this account and I want to respond. I love PUBG and I don't want to leave the game. Please return my account in the game for no violation and no evidence
Please, my life has become like hell. My account was banned and I did not violate your laws. Please return to my account.
Uncle x Faisal
ID: 5128123557
Someone asked me to help
sick shale
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
clear spindle
@echo plank that's how you get the code.
stuck viper
@clear spindle i cant even login now
clear spindle
But my rank pushing is middle East
Unfortunately you have to wait.
@mental swallow contact in-game customer service.
As I said only in-game customer service could help you with account related issues, @stuck viper. account responsibility is yours we Discord staffs cannot help you with that.
worldly dawn
Then pls delete this channel
stuck viper
@clear spindle i cant even login hoq can i contact the in game cs
worldly dawn
Why were u helping before but refuse to do so now when the complaints are increasing
polar marshBOT
@worldly dawn:
clear spindle
You can contact from the login page [ HELP] , @stuck viper.
formal beacon
I need to change the country in the game. It is now the country of Romania and I am in Egypt and he asked me to wait 60 days, but I need to change it now because I am playing the bonus tournament.
id :5549336424
stuck viper
I can even do a thing
carmine tangle
<@785264503184949278> contact in-game customer service.
Custom services dose not reply me
echo plank
<@369799691065622536> that's how you get the code.
i already have my code and she doesnt have this
short lichen
Customer services. In game.
stuck viper
When i login now the game notice me that server have no response
clear spindle
Only a few users will have that, @echo plank.
short lichen
Np
clear spindle
You can change it after 60 days, @formal beacon.
stuck viper
clear spindle
It's your internet issue.
stuck viper
My internet is all good if my internet issue how can i talk to you right now huh？
formal beacon
You can change it after 60 days, <@704816555073994843>.
i need to change it now i need this now
formal beacon
You cannot, <@704816555073994843>.
why
stark plank
Hello. Good work🙏
Has the beta version of the game been released on mobile devices? I participated in beta testing and there are those who say they want to download PUBG beta mobile. I'm coming from PUBG mobile turkey server.
zenith reef
Hello
clear spindle
Yes it has, @stark plank.
short lichen
No @zenith reef
clear spindle
Accounts that are created by selecting Europe won't be having an option to change regions due to EEA rules, @zenith reef.
zenith reef
What should i do
stark plank
@clear spindle Where can they download the pubg beta official version?
zenith reef
To get events
stuck viper
I just ask one thing can any stuff give mw help immediately the in game cs did not even reply
stark plank
I just learned now. I don't know the details.
clear spindle
Android:
https://web.gpubgm.com/m/download_android.html
iOS:
https://web.gpubgm.com/m/download.html
They need to have an access code which can be found from the in-game event section, @stark plank.
You can get the regional events if it is available, @zenith reef and VPN usage is not recommended.
stark plank
@clear spindle Thanks.
Where can they get the access code?
stark plank
Is it just for the lucky ones code?
clear spindle
Refer the image I send, from in game events, @stark plank.
Only few lucky users will get the code.
clear spindle
You can change it after 60 days.
clear spindle
Any suggestions how to get events?
I have answered you.
cosmic plover
Wtf
stark plank
Only few lucky users will get the code.
I saw. Thank you so much for enlightening me🙏
clear spindle
You're welcome :)
cosmic plover
I didn’t see any message to agree he just changed in room
stark plank
You're welcome :)
🥰
elfin canopy
hallow mantle
Hi @lime juniper bro when is pubg mobile india launching?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @hallow mantle:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
copper kelp
my server changed by him self I didn’t chanange it. When she said that the server cannot be changed, I did not change it, and I left the change server icon unchanged and they wrote to me that it does not change until after 60 days, and I will be classified for this day. Please help me .ID:555010035
red dawn
until what date is this event?
night cloak
Hi
violet spruce
@night cloak yes
sick shale
@red dawn Click on the question mark (?)
sick shale
@red dawn Can you take a screenshot of the event banner
sick shale
Try to ask in Russia server
sick shale
You can find the link in #735483472432594994 3.1
red dawn
idk where russian support
royal solstice
polar marshBOT
@royal solstice:
spark brook
i need help where is the events center in pubgm menu?
sleek plank
Hello
How can I file a complaint about a player who uses cheating, for which I have recorded a video screenshot.
storm flumeBOT
Hello, @sleek plank!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
strange swift
My account has been banned and I dont use any external programs or hacker my Id is 5133258618
polar marshBOT
@strange swift:
rose vale
Does ROG 3 get 90 fps in game?
night cloak
yes
stray kelp
Hello friends, I would not be the server by mistake, I sent a message to the authorities, do you think they fix it?
stray moon
What is mean by illegal trade item
sick shale
Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.
green belfry
@sick shale bro is vpn third party app...if we use it will our account ban??
short lichen
Hello friends, I would not be the server by mistake, I sent a message to the aut...
Sorry, but you’ll have to wait 60 days.
short lichen
Does ROG 3 get 90 fps in game?
Yes. Asus ROG 2, Asus ROG 3 support 90fps on pubg mobile.
stray kelp
Sorry, but you’ll have to wait 60 days.
Is there any solution? I did not do it willingly, it happened by mistake from the room setting up part.
umbral kettle
I got my account hacked and the hacker linked his E-mail, how I can unlink his email
short lichen
Is there any solution? I did not do it willingly, it happened by mistake from th...
There was a solution before December 1st but thats already passed. I’m sorry.
haughty rock
@umbral kettle pleade turn on two factor security of your accounts soo no hacker can access your account
short lichen
I got my account hacked and the hacker linked his E-mail, how I can unlink his e...
Contact in game customer services and do this.
sick shale
Is there any solution? I did not do it willingly, it happened by mistake from th...
Submit a report in #old with more details about the issue, and include your ID.
umbral kettle
I did everything and I approved all what they asked me to and am not getting any thing back
short lichen
I did everything and I approved all what they asked me to and am not getting any...
If you have done the process then patience it is.
umbral kettle
If you have done the process then patience it is.
Am getting threads from the person who hacked my account with banning my account
stray kelp
There was a solution before December 1st but thats already passed. I’m sorry.
Will a solution come again
short lichen
Will a solution come again
Who knows
stray kelp
Submit a report in <#654220590462402560> with more details about the issue, and ...
I also wrote there but still not changed
short lichen
Am getting threads from the person who hacked my account with banning my account
You may contact customer services.
stray kelp
Who knows<:pubgmshrug:720150520588927097>
you authorities 😁
storm flumeBOT
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
umbral kettle
You may contact customer services.
Is there any direct contact like a phone number or an email that I can contact to solve these problems the quick as possible?
Regards
muted steppe
Hello can someone tell me how to contact with the customer service not in-game service?
short lichen
Is there any direct contact like a phone number or an email that I can contact t...
pubgmobile_cs@tencentgames.com but customer services is the best way
muted steppe
I did send them emails before but each time they tell me to us the in-game support
sick shale
Yes, this Email is intended for general queries, you should contact the in-game customer support for account related issues
late blaze
Will the metro royal always be there? Or will next season be over?
muted steppe
But the bot in not a real help
lean helm
@short lichen my server changed without me changing it while playing with different server player
onyx dagger
Kindly report the issue in #old, @lean helm.
Really dont know about that, @late blaze. But let's hope for a Second version!
You should sometimes try reading the message of it, @muted steppe.
lean helm
Kindly report the issue in <#654220590462402560>, <@758674999417765928>.
i did i also contact in game but no reply many -people having this issue
strong orchid
how to register for crew challenge
onyx dagger
Kindly refer to #faq 5.4 then. @lean helm
You may register it from the crew, in-game when the Crew Challenge is open. @strong orchid
strong orchid
is it open now
onyx dagger
I dont think so.
muted steppe
@maokai what messages do you mean ??
lean helm
I dont think so.
can you pass this to developers coz this is really annoying bug now i have to play in a different server and all of my points gone now im playing with high ping without doing anything
onyx dagger
The bots message, @muted steppe.
lean helm
i cant wait for their reply it will take whole month for them to reply then i dont even need their help coz i can change after then
onyx dagger
Feel free to report the issue in #old, @lean helm, as the Tencent staff Team members go through that channel everyday.
lean helm
i just need to rank up peacefully in my own server without any issues
lean helm
Feel free to report the issue in <#654220590462402560>, <@758674999417765928>, a...
ok ill send a msg again
onyx dagger
Alright then.
muted steppe
The bots message, <@594628622720040975>.
The bot is telling me a saved message
onyx dagger
To move to In-Game customer service, @muted steppe?
If so, you need to move to Customer Service in-game.
muted steppe
No when I text the In-game customer service bots are replying to me
vivid musk
onyx dagger
Hello, @vivid musk!
Go ahead.
If you answer the bots questions correctly, it will then lead you to one of the staff members. @muted steppe
muted steppe
Bots always close the conversation
night cloak
Help me
fossil drum
Pubg mobile India any update?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
onyx dagger
Kindly refer to the Pinned messages of this channel. @fossil drum
night cloak
I give account to someone after that not open account
short lichen
Pubg mobile India any update?
We only provide support for global version.
night cloak
Help me pls my mythic fashion account hacked
onyx dagger
That is your issue, @night cloak.
Your account is your own responsibility. Accounts are hacked due to players' own carelessness, PUBGM's security isn't responsible for that.
timber skiff
How i can report to developer cheat ?
onyx dagger
You mean report a cheater or the cheats? @timber skiff
night cloak
How to open now
onyx dagger
, @night cloak.
You may try contacting Customer Service in-game.
night cloak
Ok
onyx dagger
Alright then.
timber skiff
@onyx dagger i mean i have full data for developer make cheat and share with his customers
onyx dagger
So you want to report a Cheat? @timber skiff
timber skiff
Yes
onyx dagger
You may report such here, @timber skiff:
http://cheat-collect.pubgm.cc/
fossil drum
We only provide support for global version.
Where to ask for Indian version?
vagrant forum
@fossil drum #questions message
fossil drum
He is not listening on Farmers bill. Would he talk on this 😜
sick shale
Only customer service can solve this issue, contact them via game settings please.
night cloak
Does anyone know why I’m gaining rank in Europe when I’m playing with my friend in his NA server?
sick shale
Does anyone know why I’m gaining rank in Europe when I’m playing with my friend ...
Rating points will be registered in the server you've selected in settings, does not matter if you played in other servers.
night cloak
Ah ok thanks
copper stag
Hello, so recently i switched from 30fps to 60fps. Bought a new phone. Was playing since s1 with 30fps. Now that i have 60fps i feel like the gyro is a little slow. Is it just my eyes or something else. Bcoz the phone i bought has a excellent gyro sensor people say. What do you think?
dense plume
Name all the players that you have banned?
copper kelp
The game server has changed by itself. I want to return my server to Europe as I am classified on a European server. Please help me and return me to a European server
ID:555010035
deep willow
I accidently turned on age restriction now i am not been able to enter the game . it says something like game has stopped . you have already played 5hrs now wait for tomorrow.
This is how it happened.
Settings>other>gameplay management > No
How do I fix this.. I can verify that i am older than 18. But I dont know how? can somebody help me ?
neon cliff
'_'
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @deep willow.
storm flumeBOT
Please do not use languages other than English, @pure trellis. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
haughty rock
@deep willow 5 hours is enough take rest bro
proud fog
How to buy UC in America
proud fog
I mean to say is from which website
pure trellis
I bought the battle pass and now a message came saying that I asked for the order to be canceled and I did not ask for the cancellation

sick shale
onyx dagger
How to buy UC in America
You may buy UC either from MidasBuy (https://www.pubgmobile.com/pay), or in-game, @proud fog.
sick shale
@night cloak It may not be available in your region
sick shale
What's your region?
night cloak
Let me see
onyx dagger
Someone may have access to your Game account then, @pure trellis.
Or, you may not have sufficient UC to buy it.
If someone do have access, I suggest you to change the passwords of the Linked Social media accounts.
night cloak
Indonesia
sick shale
I'm not sure about it, sorry
night cloak
@sick shale okay thanks anyways
fair sage
I need a help!
twilit rune
@onyx dagger I have done everything, but it doesn't seem to work
onyx dagger
Did you try reading it? @twilit rune
twilit rune
its just happening today, it wasn't like that before, I am not sure what seems to be the issue
yep, I read all of it and I have done all the steps
dense sparrow
by mistake i got server change how to get back to Europe ?
fair sage
Bro my account is banned for 10 years I have not used any hack i was playing with a person he was a hacker i was not knowing it!
polar marshBOT
@fair sage:
onyx dagger
-
Ensure that the graphics settings are in line with your device performance. Navigate to the game settings from the main menu, and select the Graphics option.
-
Change the Internet connection to cellular data or Wi-Fi, or move to a place with better signal.
-
Close the game, release some internal storage on your device, and start the game again. Before possibly logging out, note that your game progress will reset if you are playing as a guest.
-
Click on the Repair button on the right side of the login menu to repair the game.
-
Uninstall the game, and download and install the game again.
All of these, @twilit rune?
twilit rune
@onyx dagger yep, all done
onyx dagger
by mistake i got server change how to get back to Europe ?
Kindly report the issue in #old with your ID, if the servers changed without you knowing.
twilit rune
my ping goes from 88 ms to 900 and then it gets back to 88
other times today I experienced delay in picking up items
onyx dagger
I actually suggest you to do a Routine repair of the game. @twilit rune
That should fix the issue.
twilit rune
from the login menu, right?
I did fix it
then downloaded all the resources again too
onyx dagger
And about the issue of the Pings, you may try using DNS.
twilit rune
DNS? How to use that?
dense sparrow
@onyx dagger i massage there 3 days go still not get change option 
twilit rune
@onyx dagger so basically, changing my DNS using that app (since I am an android user) it will get rid of that insane flucation of ping?
stray kelp
Hello, I accidentally selected the North American server while setting up the room and my server changed without warning. I want to return to Europe, my old server, I am very victim and waiting for your support..
onyx dagger
You need to wait for 60 days, @dense sparrow. :(
You may report the issue in #old, but you're only able to change the server after 60 Days, @stray kelp.
Probably. Let's hope for the best! @twilit rune
twilit rune
@onyx dagger thanks bro, I'll give it a try
onyx dagger
You're very welcome! @twilit rune
stray kelp
He did not even warn me that you are changing servers. What kind of work is this team doing?
I worked so hard, shame really!!
stray kelp
@onyx dagger how many times i reported
slim mesa
مافي عرب
storm flumeBOT
Please do not use languages other than English, @slim mesa. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
onyx dagger
As you have already reported once (If you have), you may wait patiently. The Tencent staff team goes through the channel everyday. @stray kelp
stray kelp
@onyx dagger Ok thanks, do you think it changes
slim mesa
My account has been stolen and unlinked and I want help to recover it
onyx dagger
<@755996742549504151> Ok thanks, do you think it changes
Let's hope for the best!
tired fractal
what is frost festival?
pulsar geyser
We use tournament room card. in pmcc,pmpl,pmco the spectate system is different like we can see the enemy outside the wall like the enemy is coloured in yellow when we are seeing him outside the wall but i specteted pmcc room with mobile but there is no like what we see in livestream
@sick shale bro answer
sick shale
Where did you get the tournament card?
pulsar geyser
please see pinned messages
sick shale
?
half echo
Hi My account was blocked for a day and it was written that I downloaded the PUBG application from the site, but I did not do so, I downloaded it from the Apple Store
polar marshBOT
@half echo:
pulsar geyser
^^^^^^
storm ocean
Please is it possible to get the African server back please
pulsar geyser
what pubg officials use to spectate
sick shale
They have special features, and you can't get them afaik
desert dagger
Can mk14 please be removed from sniper training
winged copper
Dear Sirs,
My account was banned for 3650 days and until now i didnt know the reason of the band.
My ID: 5134799178
kindly i need a proper explanation for the band , note that i have never used any tool of hack or did any action against the rules.
My account is very famous and I use it for youtubing.
your instant action is highly appreciated.
PS: i have attached the band notification.
Regards.
polar marshBOT
@winged copper:
desert dagger
Suggestions never even get seen by the devs anyway
Is there anyway i can communicate or send a problem to devs that'll be actually seen and implemented if good enough? @sick shale
sick shale
They read them, you can also send your suggestion to customer service
desert dagger
If they read them then how come simple bugs that have been in the game for over 3 months are still there😭😪
I really have passion for this game honestly
But with poor customer service the way it has
And bugs not getting fixed
The game is only getting worse and might even die
But yea cos im not an American content creator my opinion doesn't matter lol
sick shale
I've answered your questions, feedbacks are always welcomed in #old. Now move to a discussion channel if you don't require any assist.
exotic patrol
I have a problem and only the responsible will help me
storm flumeBOT
Please do not use languages other than English, @rotund spear. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
We are unable to provide assistance if you do not ask a question or state a problem, @exotic patrol. Remember to read through #faq before asking questions in the support channels.
rotund spear
Change my pubg mobile server
sick shale
You can change it from settings
rotund spear
I accidentally changed the server now I have to wait 60 days?
sick shale
Yes
rotund spear
can I change the server back to Europe
sick shale
No, you must wait for the cooldown time. no other way
rotund spear
thanks
willow olive
This İD cheater 👉🏻 5124247203
dreamy obsidian
How can I call place a call directly to PUBG support?
I have an issue of someone trying to hack my account and I am hoping to fast track the process.
storm flumeBOT
Hello, @willow olive!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Please contact the customer service via the in-game settings for further assistance, @dreamy obsidian.
dreamy obsidian
Alright
exotic patrol
👀
Hello pubg mobile team my pubg account is banned for 10 years I don't know why is it please unban my pubg account
my name (７Ｓ)
my account ID (5245513181)
You will check that it is a system error and I have never violated the rules of the game
polar marshBOT
@exotic patrol:
magic marlin
Is there a way to unlink email ?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @magic marlin.
chrome swallow
molten minnow
Who is support here ?
gritty salmon
hello , i need some help !! please
i spent too much money on my account and it got hacked !
i use google to log in , and he uses Email and twitter to log in ..
i have no idea what to do can you please help or remove the Email of my Account ?
sick shale
hello , i need some help !! please
i spent too much money on my account and it...
You can contact customer service and request to unlink/deactivate the hacked social media account.
night cloak
hello when i open the game it crashes immediately
Device:Ipad 6th generation
Numeric user identification:5622889104
Wifi
Country: Jordan,Amman
quick pewter
Hey I was wondering if I could change my server back to Asia because I accidentally switched to NA whilst playing scrims
remote isle
Hi, I have a slight problem due to my account being closed for no reason
polar marshBOT
@remote isle:
violet lark
Hello @Bayar
smoky bramble
Hiii
oak frigate
Some one can explain me!
What's the problem?
smoky bramble
With using hack nd third prty if id get ban what can i do anyone suggest me plzzzz it's request buddy 😩 😫 😫
polar marshBOT
@smoky bramble:
soft hazel
Hey can I get someone to help me
sick shale
@tawny inlet You must wait, no other way
rapid skiff
Am a youtuber and am not hacking the game I need my account back ASAP PUBG
tawny inlet
@sick shale 60 days
rapid skiff
polar marshBOT
@rapid skiff:
tawny inlet
Better go play with cheat and hack
You will be wait 7 days, but change sever I must wait 60 days
sick shale
To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.
night cloak
Good evening pubg mobil I want to know why you let the cheaters keep playing? What are the reports used for when they all appear on the classification by region?
prisma iron
A few days ago I could not enter my account, apparently everything started when a friend entered my account to buy uc ... When he left and tried to enter again I could not access, I only got a message.
"Account has been logged in with a newer version of the game, and can no longer log in with an older version. Please update to the newest version".
I tried to contact in-game customer service but they have not helped me.
Hellp meeee
night cloak
@polar marsh Good evening pubg mobil I want to know why you let the cheaters keep playing? What are the reports used for when they all appear on the classification by region?
You may report cheaters in-game, @night cloak. If you report them the team will investigate the user.
Please contact in-game support for account related issues, @prisma iron.
@night cloak Each season I signal and at the end of the season there is no change. A ratio of 20 K.d is normal for a conqueror? Why are the same flags in all the servers that are conquered?
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
night cloak
Hello, <@456226577798135808>!
Should you encounter players that are cheating or...
Yes of course, but why report them when they are displayed publicly on the ranking Pubg mobil never looks at this tab yet available to all players?
prisma iron
Please contact in-game support for account related issues, <@588923930849574912>...
I already contacted them but they have not given me a solution.
night cloak
I need to change server back to NA 😭
frosty socket
I accidentally punched the European server in the room and my server moved to the European server I want to move to Asia server again i got bad ping on european server
Id : 5221917113
Device : Realme 3 Pro
Celluler Data and WiFi
Region: indonesian
sick shale
I need to change server back to NA 😭
You must wait for the cooldown time. No other way
night cloak
I already text tencent for help but they didn’t reply
sick shale
That's how it's supposed to work.
To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.
night cloak
I already contacted them but they have not given me a solution.
Unfortunately we cannot solve account related issues.
You’ll need to wait 60 days before you can change servers again, @night cloak.
night cloak
You’ll need to wait 60 days before you can change servers again, <@4562265777981...
If i play North America do i get ban? because i change wrong server Asia
Playing in another sever does not violate the games terms of service, @night cloak.
night cloak
Playing in another sever does not violate the games terms of service, <@45622657...
so i can play normal like every time, but don't get ban account?
night cloak
so i can play normal like every time, but don't get ban account?
As long as you’re not violating any of the games rules you’ll be fine.
real wolf
Hiiii , My account has been hacked and I want to close email and twitter mrrr
Help meeeeee
I have only Facebook
The guy has already connected whit his email and Twitter
Pleaseeeee
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @real wolf.
real wolf
I dooooooo 😫😫😫
last socket
Hello haw i can reportfor hack player
oak frigate
Some one can explain me!
What's the problem?
Admins tell me what happen pleas
storm flumeBOT
Hello, @last socket!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
sick shale
@oak frigate It's a normal update, where's the problem? Just click ok
oak frigate
@Rebel#9999 i I clicked yes but it updates again and the same thing
sick shale
Release some internal storage on your device and try again
compact latch
This game is extremly broken in so many ways and it just keeps getting worse
dim gulch
you should make an option to unlink the email link
clear spindle
The feature is in beta and the option will be available in the future. You can contact the in-game customer service for now, @dim gulch.
storm flumeBOT
Hello, @compact latch!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
compact latch
I have reported the issue and all i get are these responses
clear spindle
If you have reported that wait patiently for them to fix it.
teal cargo
Is it possible to get an unban?
polar marshBOT
@teal cargo:
cobalt creek
Digital User ID: 5266205476
Device: iPhone 12 Pro Max
Use a cell phone
State Saudi Arabia
The problem is that when opening the new feature of specifying the server, I located the server in Europe, and while playing some rooms with friends, I changed the server to the Middle East, and then I could not return it to Europe
split cairn
How to report hacker
night cloak
So many people have same mistake 🤣🤣🤣
wet hamlet
Hi, I was wondering what happened to the premium case? I have 4 coupons to open them but they are not in the crate shop. @ me with the answer, thanks
wooden pebble
Hi, I was wondering what happened to the premium case? I have 4 coupons to open ...
Pubg needs time to create
surreal nacelle
Hi, I was wondering what happened to the premium case? I have 4 coupons to open ...
you can go and click on custom crate you will see days count after that premium crates will be there.
storm flumeBOT
Hello, @split cairn!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
storm flumeBOT
Please do not use languages other than English, @frank sandal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please refer to subpoint 2.8 in #faq for further information, @frank sandal.
night cloak
anyone know what winter festival is
frank sandal
Hi,
ID : 5193568193
Device: Huawei P Smart
Use: Wifi
State: Iraq
My Problem, I lost the only GOOGLE account associated with my PUBG game,
My Nickname is: KÓÒKy『STR』
was created since season 3,
Please help me.
clear spindle
You need to contact Google and get that account back, @frank sandal.
frank sandal
You need to contact Google and get that account back, <@540375570354143244>.
I tried it. I lost access to it once and for all.
clear spindle
It won't be possible to get that account back if you don't have the login method.
@night cloak keep an eye on #news and in game event section.
@clear spindle