#questions
1 messages · Page 1165 of 1
yes which is why you can’t hit conqueror by being ace
So getting to conqueror has nothing to do with points but just being ace before everyone else
They're ranked by the points....
- Become an Ace.
- Keep earning the TP's to reach top 500.
- Do not lose your place, which is 500 as minimum.
- Get Conqueror at 00:20.
What.Is.Not.Clear?
Well if it’s that easy to hit conqueror and all you have to do is hit ace and that’s it then why is being conqueror such a big deal?
Is it not better to discuss about this in #pubg-mobile?
thought the same
no it’s not better because within 15 seconds my question will be completely drowned in tons of messages which is why I’ve come here because it is a support question about Pubg
So you got it, right
nope
How to register for content creators?
We have explained how exactly it works. If you cannot get it, then it is your own problem.
@sonic prairie #735483472432594994 answers you.
It’s a great thing you aren’t apart of the support team because you’re just worthless
huh?
Don't interfere please, move on guys
Well?
Wait
Pls help me
I want to register for content creator
Nothing is there in the guidelines
Please fill the form for it, you can find the link under the community section in #735483472432594994, @sonic prairie.
@hollow oracle Like this, your rank must be in top 500 with Ace tier.
Okay sir thank you
Wait wait
@sick shale you’re ace 1 Star and because that’s such a high rank at the start of the season you’re conqueror?
I am not able to find the link
@hollow oracle Yes, at 00:20 UTC I was promoted to Conqueror
Can anyone pls paste the link here if possible
oh wow
@sick shale rebel do you know why the mic in game is not working right
And later I got demoted because others have passed me, here's another screenshot
It's almost mid-season. Since the players above Ace are always competing for more points, the required points to reach top 500 keeps increasing.
I hope it's clear to you now
So pretty much if I grind rank super hard next season and hit ace within say, 1-7 days then I’ll become conqueror?
Go over to #735483472432594994 and click on the blue text, @sonic prairie:
If you can reach top 500 with Ace tier, then yes. As I said it depends on the leaderboard of each server
Ya i got it thanks
Thank you, I finally understand now. Sorry for all the confusion it’s just whenever people say you can hit conqueror by hitting ace I get confused
Cool! Good luck
is anyone else mic acting up in game
I have a question, why does the game randomly deduct 4000 rank points?
what does the top %8 mean? it means 8 million people?
i grinded from bronze to ace
and i have %8
it must been top 50000
cuz nobody it pushing that hard now
on solos fpp
nice support loved it.
@night cloak It means you are higher than 92% of the server you play on.
no i meant 8 percent
92 + 8 = 100
what does it mean does it means 8 million peopel?
after i finish 8% then what
7%
I have to report a problem, so I have a friend and we have been ranking together for hours and days. He reach rank 3 with 5731 points and after he play another match he’s point drop all the way down to 1175?? Basically he lost about 4 thousand points randomly
no after i get 0%
It will show your rank by numbers then, starts from 10,000
ok.
any info about unranked games?
Probably a bug or penalty for gaining points unfairly. Contact customer service please
is the mic in game bugged
Where can I find the customer service
No information
I need information on my account
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us
Please contact the customer service via the in-game settings for further assistance, @gaunt harbor.
Guest account?
It was but I linked it
Try to check after reaching Level 35
Metro royal is messed up and I was banned for it
@gaunt harbor:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
We were waiting for long time pls tell any good news about pubg mobile India i am recording I am youtuber
Please avoid going off-topic, @floral eagle. You may have unrelated conversations in #chat.
@ashen island:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
#questions message @empty pawn
Ohh sorry
We were waiting for long time pls tell any good news about pubg mobile India i am recording I am youtuber
Did you read the message in that link?
Nope
Then do.
Ok
@storm willowdo you know why the mic in game is not working right its cutting in and out
Try repairing your app.
tryed that
Wdym by cutting in and out ?
wdym
What do you mean by..
some times my friends can hear me
Try changing DNS. Use cloud flare or Google Dns
Hey... I found one player hacking while streaming on facebook.. i would've love to cut off that player.. is there any possibilities for that?
Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 11-7-2030
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- Pubg Id 5529029669
Nickname- 『OM』〆之〇尺
@soft pier:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
What happened to Bonus Challenge? I had it one day then it disappeared
Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- Pubg Id 5302270968
Nickname- 彡XBH彡Hamada
@vernal maple:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
When will the Metro Royale mode be removed?
HI
hmm
Does the modification of your simulated graphics lead to a ban by raising the quality?
Modification of the game files in any way may lead to a ban.
Hello, my account was changed server by mistake, I play in South America and I played only 3 rooms on the North American server and I changed the server and I had almost 300 games in South America and I changed the server by mistake, please help me.
My id: 543805360Bad translation the game changed the server I did not change it
Hi guys my server change how can i change back to Europe
@proud cave You must wait for the cooldown time to change it again
I was ace I want to go conquer I can’t wait please
I bought UC. But the code has already been used. I want to learn the code usage information. What should I do
Code? What code?
I've been contacting support like crazy lately but thankfully you're the only ones who actually ANSWER, I apologies for asking the same question over and over but it's quite frustrating waiting for something not being sure about .
And where did you purchase it?
When will my problem be fixed or will it even be fixed ?
Hello, I play in South America I have almost 300 games, I played 3 rooms in North America and the game put me on a North American server, I think it is an error for only 3 games out of almost 300 the game changes the server must be an error, help, just needed 400 points for the conqueror. My id:543805360 help
Paybox - Trendyol
You must wait 60 days to change the server again.
I need to learn code usage information
Or you can go to #old and put your problem , In game Id , Phone type , Internet type and country.
They might fix it if they found it was a bug.
cheater
I've been playing europe from the start and suddenly for no reason my server has been switched to Asia by itself. Please change it back asap
Id: 5126634595
Device: Oneplus 6
Country: Pakistan
Server: Europe
Hello PUBGM! I accidentally used the server switch feature and I couldn't go back to my current server, I can't find any way to change it this is bad because I got 4 * in server asia. I hope you can help me change my server asia.
Character Name: 2019 Kai 乄
Id: 5313855908
My Email: kaiter0013@gmail.com
Sever Change Time: 0:20 AM 1/12/2020
Country : VIETNAM
Thank you .
@lime juniper I apologies for tagging you but I'd like to ask a question regarding a bug that's eating at players around the world apparently, How often non-game breaking bugs are fixed in your area of expertise ?
I might call it a non-game breaking but it sure feels game breaking to me, I am not playing as much and sure as hell that I am not enjoying playing anymore, Will it be fixed in " person to person " interval " or " massive roll out " .
The bug that I am talking about is the forced server change when joining a private room in a different region, While not even choosing to change the server or even prompting that it might change the server or affect the game play and force-lock someone in a server they have 400ms in for 60 days
Purchasing UC from unauthorized channels is against terms of service, refer to this message for further information
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379
You should be careful next time, now you must wait for the cooldown time to change it again
Yes you are right. I won't buy again anyway. but I need to learn usage information
We cannot provide support for unauthorized channels, as I said it's against ToS
hello, i have a question please, playing with players from another server that i have chosen, does this brings me issues or ban to me?
No, it does not
Please do not use languages other than English, @strong lance. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@strong lance Watch your language please, and use English
lol!
@sick shale
Do you want me to speak English ??? I speak all languages in order for someone to respond
I corresponded with you in English ... Turkish, Chinese, Russian and a thousand other languages. I don't know how long to wait
Hello PUBGM! I accidentally used the server switch feature and I couldn't go back to my current server, I can't find any way to change it this is bad because I got 4 * in server asia. I hope you can help me change my server asia.Please cause tomorrow i have tournament.
Character Name: JohnメWhite1
Id: 5411879522
My Email: luqmansneck@gmail.com
Sever Change Time: 03:00 am 8/12/2020
Country : MALAYSIA
Thank you .
Stop spamming this message, I told that you must wait for the cooldown time to change the server again.
You really are losers ... and you have a failed support team ... you are only good at copy paste the same
some can help me? my account was banned with no reason????
@cobalt pollen:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
<@&639889499718942720> <@&481161015728406538>
You are swindlers. You made me pay 20,000 dollars and then you BAN me
@strong lance:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Damn guys why all time pay money u ban my account all time like that more then 20,000 all my account band and u say u hakes
@arctic jasper:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can somebody send me UC via my ID from a untrusted websites or such and it gets me banned if it's unauthorized? Like from my ID. He can ban me?
Your Game account wont get banned, but in some cases, yes. Mostly, when you buy UC from in-game or from MidasBuy, your UC will be deducted, @night cloak.
I did nothing wrong and I didn’t purchase from third-parties and I didn’t do anything else wrong how can I fix that
In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.
I heard that there’s redeem codes for skins and UC in Pubg. Where exactly do I find this codes when they come out?
So I accidentally change my server and I can’t change it back what should I do?
@junior yarrow I’ve dealt with this.
In live streams, official esports channel
But I'm not sure about the rewards (it's not UC)
Let me pull up the message the mod said to me
And how can I possibly change it back
You must wait for the cooldown time to change the server again, no other way
@hollow oracle Don't provide false information, it was possible before December 1
Yes, only waiting
Didn’t know it was false because they handled my problem
Ok I guess
You should not interfere anyways, I was handling it
Half the time people send messages That simply get overlooked, a lot of those people, I’ve chosen to help and have made their day, so if I see an opportunity to help somebody that is getting ignored I’ll sure as hell help them
I was here, read the message sent to your DMs
Move to a discussion channel now, please
I read the message which clearly states that I’m allowed to help people so I’m not sure what youre going on abt
Spamming my DMs with the same message I’ve read 3 or 4 times doesn’t help anything. Plus, I do have the information regarding a certain matter. May I add that I wasn’t voicing my own opinion, I was passing on the message from another moderator. Meaning that if what I’m saying is so called “false information” then you need to fix your moderator team.
And for that matter I did in fact turn to a moderator so you really are being illogical fighting with another mod
If you have thoroughly read the message then you should know that the first point of the message sent to you in your direct messages by Dyno is that you should allow the staff team to handle queries first, we have the priority because we are able to deliver accurate and up-to-date information, @hollow oracle. If you do not see any staff present in this channel to support anyone after 3 minutes or more, you are free to answer the query.
Listen somebody sent me a message asking for help and I passed them a message that an official moderator of the server sent to me. Any of this should not be your concern because
a) it was not false information
b) it was from a moderator who helped me with the same matter
c) it was in a private DM, which begs the question why do I have 2 moderators attacking me for helping somebody outside of the server? Is my private messages any of your business?
Quite frankly, no. They’re not. So stay out of my business.
And besides, as mods tell me constantly. Move the conversation to #pubg-mobile this has nothing to do with the game
Of course you guys are all arguing with other mods Information so I’m not sure why you’re involving me In this anyway
I appreciate your enthusiasm to help other users in the matter, @hollow oracle. You did not mention in your message that you handled the user privately in your direct messages. We, uninformed of this point that was not visibly stated in your previous messages in this channel could only think that you were providing an outdated information to the user in regards to the server selection cooldown reset, which the one-time service has ended on December 1. We are not attacking you, we want you to be better informed.
For further discussions, feel free to use #chat or #pubg-mobile. Thank you for understanding.
For midasbuy codes. Can I know which ID the UC went to?
Hello Pubg Management. I Have Found A Hacker In My Middle East Lobby Literally Using ESP He Knows Every Player Location.
He Is No 4 Barserker In Japan Please Ban Him. He Is Using ESP.
Hello, @halcyon schooner!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
And His Teammate Is Rank Pushing With Him
Hi, what about the servers ? by misstake i changed the server to North America and i can't change it back to Europe in 60 days. can you help me with that to change it faster than 60 days ? please help me if some one know how...
Is see. I can’t curse at the support in here
how did this happen?
I see what did you do here. Hiding from mistakes of your incompetent friends from in game support
I should change the server to do some missions for RP, i changed it and cant change it back to Europe
Ok so is there anyone competent working in here or all of you are dumdums with no basic knowledge of English language?
well, there is a warning message, which state that once you select a server you can't change it back.
You may contact in-game customer support for further assistance.
We are unable to provide assistance if you do not ask a question or state a problem, @gritty dirge. Remember to read through #faq before asking questions in the support channels.
😂😂😂
Let’s give it a shot. My account was hacked and hacker linked his email to my game.... can someone unlink that email from my game account.
Ok let’s see if you Dumdum’s understand English
i did'nt saw it actually untill i would change it back. but however. thank you bud. do u know theirs mail that i can contact ?
Hacked linked his email to your game, does not sound right.
Securing in-game account is the player responsibility, you may request assistance through in-game customer support.
Please be advised that we, Discord community, do not deal with accounts related issues.
The most efficient way is through in-game. you may try this email as well:
pubgmobile_cs@tencentgames.com
As I said dumdums... do you think I haven’t done that? Do you think that I’m that stupid....
Your bs in game support is automated b*sh which 5th time replied my to change my email password and social media passwords
thanks alot for your help! 🤝
As I said incompetent support. I’ll just report game to apple to get all the money I’ve spend on it back....
Try to follow these steps and hopefully you can get better response and get your issue solved.
Also, please show some respect, no need to behave in this way while i am answering you and trying to help.
@gritty dirge Be respectful. We cannot help you regarding account issue. Only in-game support customer service can.
Здравствуйте я нечайно удалил девушку из друзей и добавил а я с ней был в отношениях влюбленные и у меня с ней пропала сынгерия(взаимоотношения и популярность)которую мы очень долго набивали у меня с ней было 4000 сынгерии. Как их вернуть? Помогите пожалуйста.Мой ник KGツVOLKODAV ник моей девушки KGツSONYA. Мой емаил vovakazmir12@gmail.com
Please do not use languages other than English, @rotund wadi. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Full pubg emulator cheater play very well good luck pubg
Hello, @exotic quartz!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Cheaters are increasing day by day. they're getting ban after 40 matches or more than that. X-ray vision cheat users are not getting ban easily. It is time to upgrade your anti cheat.🥺🥺
Hello, @ruby pier!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
It always says System is busy. Try again later. when trying to get code for the beta
@daring geyser What is your country?
Ukraine
my character jumped off car when my hands are off screen??
-21 and -0.05 kd such an impressive game
This issue happens when your game client can't connect to the game server, which might be due to few reasons like: bad network connection, restricted region....etc. Please check these reasons and try again after that.
Restricted for beta only?
Everything else working fine.
Network not so bad))
I tried in different time in the last two days.
Tried through in-game browser and app browser
you may join beta server for further assistance regarding this issue.
You can apply for the PUBG MOBILE beta program here, @daring geyser:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Sad, ok, thanks for your help
you may consult @onyx cairn regarding this, and he will assist you whenever he is free.
Should i DM him or just wait now, after you pinged him?
If his DMs are open, you may try to contact him regarding your inquiry.
||Do not tell him that i told you to do||.
😄 I think he will know after he checks why you pinged him
Please do not use languages other than English, @slate mulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Guys, it’s an english, support channel
hello samsung app store has game add-ons, graphics and fps adjustments can be made is the reason for the ban only in the market of samsung devices
Elaborate please, @hardy pilot
There is an application to set graphics and fps for games in the galaxy market special for samsung phones.
Is it a reason for ban
Use of unauthorized third-party software or methods, @hardy pilot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
I wanted to ask, if I played with my friends in Asia server and my own region is North America. Which server they rank up?
The server you selected, North America
Ok thx
@rare mountain:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Ребят, помогите! По ошибке сменил сервер на Корею, сейчас пинг 300+!
Please do not use languages other than English, @eternal tide. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Hello I can’t login to my account
what does this mean? I’m actively reporting players. I’m rank conqueror/ ace for the past 5 season. (Conqueror this season and s12 )Don’t see why says I’m low rank
@lime juniper
I literally have 10 premium crates to open, when is the custom crate event over?
Please do not use languages other than English, @pale vale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
We are unable to provide assistance if you do not ask a question or state a problem, @dire solar. Remember to read through #faq before asking questions in the support channels.
Please refer to this channel's pinned messages for further information, @warm jackal:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
You can check the date in game, @plucky quiver.
I still need help. Pin doesn’t cover my question/problem
Will I lose all my settings/layouts if I download pubg again (smaller version)?
I have 2 accounts and I've changed the controls in 1, and somehow the controls changed on the other account also, and I have to keep redoing them every time I log in and they're never perfect :/ any fix?
I do not have option to buy 30 day room card in global version, is there a way to get it?
There's no 30 day room card in Global English version of the game, @reef oyster.
Link another social media to the account and then remove the game center, @grim palm Refer #faq 2.5
I cannot find it in shop->treasure
Play a few more games and level up.
Please check my message again, @reef oyster.
if play with some one on asia my server is europe and i am ace in eu squads i will gain points in eu squads?
@winged umbra you can save the settings in cloud or copy the layout code and the paste when you reinstall.
Oh I am sorry, so I saw this card in Korean version, does that mean I will have to install Korean version right?
Yes.
?
You'll get the points in EU.
aight
hello, i have a problem with my account, i cant change my region, i dont have this option, i am not talking about the "server" i am talking about the region, i can change my server but i cant change the account's region, why i am missing this option? i am not from europe btw.. so i am free to change my region... i dont get any events so i want to change my region to israel, because i am from israel..
Can you post the screenshot of your in-game settings?
Seems like you created the account by selecting Europe, so due to EEA rules you won't be having that option.
ye but i am not from europe xD and i really dont remember what i choose, its a very old account..
so no way to change it? even if i can proof my address?
Unfortunately you cannot.
how to check evo lvl?
Logout then login via Twitter and then unlink Game Center, @grim palm.
Any manager active?
I mistakenly changed my server now i want ky previous back how can i ? Or this is not possible because i cannot play on that high ping.
I hAve Linked A email to my account,So if i delete the email, will i able to use it to login in pubg
You might face issues while logging in, @night cloak.
You can change that after the cooldown, @karmic wyvern.
😭
If my friend gives me an account is it against the rules to use it
(That is if there was no money put into it and he gave it to me for free)
yes actually i want to unlink email but the support system is not responding
If you login via the Game Center it will cancel the unlinking process and you can login with the Twitter and the linked e-mail, @grim palm.
The feature is still in beta, @night cloak you can contact them again after a while.
Sharing accounts are against the ToS, @hollow oracle it will result in a suspension.
I see
Sir By mistake i changed my server to europe and i am facing so much ping issue, can i change it
Better turn down my friend offer then
@night cloak I would try to help you but rebel and Piston will yell at me
The email linked feature is in beta, so won't be able to unlink for now. You can try contacting the in-game customer service, @grim palm.
Please Help
can’t
I cant wait 50 days
@night cloak you need to wait for the cooldown to change it.
last time I tried to help somebody I got into an hour long argument with mods
You can help others if a staff is not in this channel.
Check the DM from @storm flume.
how to check evo lvl?
Yeah that’s what I’ve been told but I helped out a guy in private dms and still got yelled at for it
ok ty
Pubg id 522273224
@olive shore:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
good morning. Hope you answer me @thin halo
I changed the server by mistake in my account
I fixed the server in the first day of the season on europe
And now i was trying to enter a room
You may wait the 60 days to change again, @tulip atlas.
We are unable to provide assistance if you do not ask a question or state a problem, @violet lark @tulip atlas. Remember to read through #faq before asking questions in the support channels.
How can i get my server back ?
I did not change it from the settings i touched a button in room area
I need my server back please help me
Pubg I'd 5522273224 ban for 4 months unban my account ban for no reason plz unban
@quaint fable:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hey Guys Pls Help Me Actually I Changed My Server. I Don’t Know That It Takes 60 Days To Get Change Server Option Pls Help Me I Am In Conquerer Push
2nd reminder: I've been playing on europe server from the start and suddenly for no reason my server has been switched to Asia by itself. Please change it back asap
Id: 5126634595
Email: uzairnawab22@gmail.com
Device: Oneplus 6
Country: Pakistan
Server: Europe
No ETA.
You may change the server after 60 Days, @dry folio.
@onyx dagger are you serious??? Even i never changed it by myself
You need to wait 60 days in order to change the server, @hushed field. 
If you didnt change it, and it got changed by itself, feel free to report the issue in #old, @dry folio.
Pls Help Me
Same goes for you too, @hushed field.
Probably the sound settings while in a match, @grim palm.
Yes I'll report there as well because i didn't change that
How to join pubgm beta tester 😒
The recruiting for the closed beta-program is closed for now, you will be informed via #news once a new period for new testers will start, @west swift.
Ok😒
Alright.
Hoi guyssss
DDOS ATTACK is on again MIDDLE EAST SERVER Sanhok MAP 2 game in a row
Kindly report it in the match, @hollow drift.
Hello, @amber dove.
Kindly state your issue.
Where i can send a video with a player that use hack ?
Oh sorry....wrong channel
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @cerulean umbra. Additionally you can report them via http://cheater-report.pubgm.cc/.
@onyx dagger its a DDOS attack who knows whos doing it what im saying is its happening again and DEV needs to be informed
By mistake i changed my server now what to do
You may change the server after 60 Days, @buoyant ember.
Thanks mate♥️
You're welcome! :)
Русские есть?
English please, @eternal tide.
Please do not use languages other than English, @eternal tide. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
LOL just played arena and got 30 kills with bizon on domination... still says I didn’t get a single kill for the mission where you need 18 bizon kills in arena...
Hi i have clicked request to unlink the hacker’s social media but he still comes in every time and never stops causing the unlink request to be cancelled
Please contact the customer service via the in-game settings for further assistance, @sage topaz.
Domination and Arena are different, @slim cargo.
I cannot contact them as he will see my details and hack other accounts of mine
I dont think that the hacker would know that you had contacted them, @sage topaz.
You think so?
I have linked to my email but i am afraid if he checks and hacks in my email
Let's hope for the best, @sage topaz.
Or you can try contacting them using another Game account?
I tried with my second account but pubg assumes that the account i am using to contact them is which is hacked
You may tell them that the account from where you're contacting them isn't the one which is Hacked, @sage topaz. 
Okay i have updated them
Thank you
You're welcome.
@PUBGMOBILE Recently I have received a message "Your account will be banned for violating regulations unlocks on 12-05-2030 17:13:18, I had not done any violence against pubg guideline please return my pubg account. Character Name : ANGRY丨BUNNY乛
Character id : 5151458284
Email id : babuashish1111@gmail.com
@PUBGMOBILE Recently I have received a message "Your account will be banned for violating regulations unlocks on 12-05-2030 17:13:18, I had not done any violence against pubg guideline please return my pubg account. I have played Pubg mobile from season 2 but suddenly ban. Character Name : ANGRY丨BUNNY乛
Character id : 5151458284
Email id : babuashish1111@gmail.com
How i can make my id unban
@harsh thunder:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
i amnot getting any good things from crates.Id:5322087779
And?
Can any helpers/mods could help me out on this but I wanna unlink my e-mail. When this linking email feature came out, its reward of linking was like maybe a classic crate coupon/premium crate And I got greedy.
You cannot unlink your e-mail or phone number at the moment, @night cloak.
I'm unable to collect the reward even when I tab collect nor when I tab the outfit
Did you try tapping on this reward to collect the Classic Crate Coupon, @urban jasper?
Yes, I did tab and collect the classic crate
@celest shadow will there be any options in the future to do that also ? or it a permanent thing ?
You can contact the in-game customer service for further assistance, @night cloak. Let them know that you want to unlink your e-mail, please refer to FAQ 5.3 in #faq.
It should work when you tap Collect on the outfit reward. Can you try restarting your game first?
I restarted so many times but still not working
In that case, try repairing your game instead.
What type of repair I should choose
@celest shadow I did tried that but most of the options are ( is your email hacked ? , are your other account hacks etc ) and nothing related to just plain old casual I JUST want to unlink thats all
For now u cannot unlink ur mail.
Piston told me that already 🙂 but I was talking about the game support way of unlinking
They did said after 60 days it will be unlinked ( in the game support chat ingame )
but I thought theres a even more simpler way to unlink
Someone hacked my fb account on 1st December and then also hacked my pubgm account linked to it. I got my fb account restored yesterday and was able to login to my Pubgm account. But there I came to know that hacker has linked his Twitter account with my pubgm account. How should I remove it?
Please help
@shell plaza contact customer care they will be able to help u with us issue
@woven atlas Where will I get my registration date of pubgm account...cause I don't remember exact date I created account in season 4
@shell plaza easiest way to know when you started the game is to look at your achievements
And check which achievement you got in the game First
@night cloak the first acheivement? Will that be my registration date?
not really but its could be cause when you started playing PUBGM for the first time you might got an achievement at that day
it could be anything like link your accountt or get 5 kills with assault rifle anything
@shell plaza an approximate date is fine
@night cloak Ok I will do it! Thank You Brother
👍
Why did my server become north america after playing with someone who changed their servers to NA? I live in asia and i cant change it back for 60days even though i didn't change it ?
I mean there is a way to change a server if you want to But its a bug
yep
If so, it is Fixed.
I think its patched idk
thank you. but any way to change it back? my lag in NA is unbearable since its so far away from where i currently live
- My stats aren't the same in both servers lol
try doing the room bug if that doesn't work then just wait 60 days
You may change it after 60 Days, @terse rain. Sadly, that's the only way. 
Exploiting and using bugs will result in a ban, @night cloak. 
I suggest you to not try it, @terse rain.
Most cases, Yes.
if thats the case atleast PUBGM devs should have put in like a second chance if people accidently chose a different region and then after that 60 days later
There was a chance. Until 1st of December.
You may share your Feedbacks/Thoughts in #old.
Iam 100 positive that somebody did give their feedback there
iam not the only one feeling that way 😛
True.
My pubg account link with facebook and my facebook disable please help me i spent lot of money please help me
Digital User ID: 5266205476
Device: iPhone 12 Pro Max
Use a cell phone
State Saudi Arabia
The problem is that when opening the new feature of specifying the server, I located the server in Europe, and while playing some rooms with friends, I changed the server to the Middle East, and then I could not return it to Europe
You may change it back after 60 Days, @cobalt creek.
If I download pubg kr from App Store by changing country to Republic of Korea, will I receive a ban if I try to play ?
I don’t understand how ?
We provide community support only for the global English version of PUBG MOBILE here, @tawdry finch.
My account got banned for no reason
@abstract cipher:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Feel free to ask in #pubg-mobile or #chat then, @tawdry finch.
@onyx dagger But i have a connection problem i didn't change the middle east by mistake
Why Tencent Not fix the statisic bug?, Now 3 weeks ?????
If you do face the issue, feel free to report it in #old, @night cloak.
And restarting the game should fix it.
@sand path Hi, my Twitter account has been hacked. However, I have two ways to access my account on Facebook and Gmail.
I want to remove the Twitter account, but it is required to wait 6 days, and the hacker logs into the account on a daily basis and the request to delete Twitter is canceled
Kindly contact Customer Service in-game about this as only they can help you with Account related issues, @exotic perch.
@onyx dagger OK, thank you
You're very welcome @exotic perch!
guys my game take too long time to search for a match |:
Matchmaking takes a longer time when there are lesser players to play in the said mode, @rare ridge.
Try choosing a Different map.
i treid
most of predictive time are wrong
i pass the predictive time a lot and it's not entering
Check your internet connection? @rare ridge
it's very good and ping is 60ms
I was not aware of server change restrictions as I joined pubg after a long time. I mistakenly changed server to test metro version, now I am stuck. Please help. I can't play like this. Never
You may change the server after 60 Days, @grave jackal.
But I just can't play pubg at 262 ms , no way.
Hey, Did you just ask me to not play for the next 60 days !?
You may play on the selected server until the cooldown timer reset, @grave jackal.
No, please help me with this. I will be forced to leace pubg if this continues
Leave*
Sadly, That is the only way. 
@grave jackal i have the same problem + you can make temporarily account to play on until 60 days
but lucky i changed it to a 60ms server as well but not a lot players but there's nothing you can do they made this for the players who keep changing server and disturb other people with their high ping
You may report the issue in #old if the server got changed by mistake/without you knowing.
@polar marsh this new update of server change restrictions sucks and if you can't help someone in some legit cases , it's really bad guys😔
This is for you, @grave jackal. 
@polar marsh I have recently applied as an investigator for fairness-game and cheaters reporter. However, I’ve been facing difficulties confirming my registration. ( System is busy) shows as a note.
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
It can be because a lot of users are checking it, @violet crater.
@onyx dagger Request investigator access written on a yellow square! Does it mean that I’ve became one ?
Probably, @violet crater.
@onyx dagger thank you !
You're very welcome @violet crater!
Please refer to this channel's pinned messages for further information, @violet crater:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
When the bonus challenge will be unlock? @storm flume @onyx dagger
No ETA, @rigid lichen.
How many tdm matches do i have to play for crossing evo level 55 to 60
Can any one ans my question?
probably +1000 matches
Dont really know about it, @night cloak.
i mean only if ur going to start from level 1
I am unable to log in my another id in iphone 5s
That's weird, @lofty locust.
Feel free to report the issue in #old, with the video.
Try logging out on Facebook, and then relogin with the account which is linked with your Second Game account, @warm surge.
Give a short video of the problem @warm surge
It is the Screenshot above, @night cloak.
@night cloak look i provide you screenshots
This is for you, @warm surge.
I can't move this thing
Pubg log in that id which is not log in in my facebook
Try holding it and then drag, @solemn ibex.
I can't
If it didnt work, you'll need to reset it and then Try Making the layout again if its bothering you.
Plz solve my issue first
ok...
Try logging out on Facebook, and then relogin with the account which is linked with your Second Game account, @warm surge.
anyone able to play Sniper Training in other maps except Erangel
Alright then. @solemn ibex
I tried
That should work.
@mystic sonnet no i cant
Not really, @mystic sonnet.
for me it's always selecting Erangel in random map
I have log in the id that i want to open in facebook but pubg is opening that id which i remove from my facebook
It is always Erangel, @mystic sonnet.
Hmm
Nice that you edited it.
You may try to restart the game, @warm surge.
I am begging to solve my issue since 1 month
@onyx dagger pubg should fix this or they have to change the game description that it will select only Erangel always
Contact in game customer service.that might me helpful @warm surge
@onyx dagger you talking about restart but I unistall and install game thrice a day to solve that issue
But you need to first login on Facebook with the Account which is linked with your Second/Other Game Account, @warm surge.
No need for that, @night cloak.
Feel free to share your Feedbacks in #old, @mystic sonnet.
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
I log in account which I wanna log in into pubg but pubg there is no option i can make change in game
Do you have the Facebook application installed on your device, @warm surge?
Yeah
And i have log in that id in facebook which is linked with my original id
But pubg opens only one account which I already remove from facebook
@onyx dagger u won't believe how smart i moved it without reseting all
i copied the layout code to another layout and it works

Good for you.
@celest shadow plz help me out
Provide a screen recording of your issue, @warm surge.
Ok then use Twitter
My account is linked with gmail and facebook only
Ok then login with gamil
How can i log in with gmail there is no option for gmail log in in iphone
You need to make sure that:
- You need to first login on Facebook with the Account which is linked with your Second/Other Game Account.
And then click on Continue.
Yeah i have log in the account that i want to log in in game
Log out of your Facebook account on the Safari browser, @warm surge.
Hello, I accidentally chose a different server while setting up the room and my server changed without warning.
My game is lagging, what should i do?
@onyx dagger ok thank you
You're very welcome, @glacial bramble! 
My id got hacked authorization revoked from both gmail and fb......what should i do,,,plz help!!!!!!
Contact customer service
customer service cant help if both gmail and fb are hacked
@vapid sail Ask him in #pubg-mobile please
Ok sorry
Hello PUBG MOBILE, do I get a ban when I put the original frequency rate file inside the game file?
Modification of Game files can lead to a Ban, yes.
Hi
does KR and global pubg have same anticheat?
why kr pubg dont have ban pan tho
@onyx dagger I only fair the frequency rate and it is original file
That is, if the frequency range is 60, make it 90
We dont know about that, as we provide support only for the Global English version of PUBG MOBILE here. 
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
Sooo the announcements like new anticheat updated those are only for global?
Whatever it is, @rapid fjord, Modification of Game files can lead to a Ban.
In this server? Yes, @night cloak.
then is there also server like this for kr pubg
Nope. @night cloak
Ok
Alright then.
I want to report cheater
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @brave topaz. Additionally you can report them via http://cheater-report.pubgm.cc/.
How can I change my E-mail linked password?
Using Google? @main pasture
It's linked to google account yes. But I need to change the new e-mail linked password
@onyx dagger this one
Then change it using Google? 
Oh.
Well, @main pasture, as the Email link feature is still in the BETA version, I think you're not able to Unlink it. 
Changing the password would be enough. Is it possible?
You can change the password of the email via Google, not in-game.
It is just the verification code that the game asks.
Nope there's a password too
If so, you may try contacting Customer Service in-game.
Yu should sometimes read the bots messages.
I did, and believe me it's not helping
And if the suggestions of it didnt help, you may type No, nothing helped, and then state the issue.
Then this is for you.
Alright I will try, thanks for your time
You're very welcome!
If they ban he make new account
I didn’t got test server in PUBG mobile I am in United Arab Emirates
Server having issue
@main pasture yes its possible just type wrong password then it say forget password then click forget password after that it says send code on the email type the code and set the password which you want but remember when you enter the new password after changing it when you type the new password it says incorrect password but when you press go your account will be login. Hope so you understand similarly you change the password of you link phone number. the password of link email and phone number is same.
When an account is linked with the google play do the link shows in apple devices?
No
But i can unlink it, right?
You should do it from an Android device
İyi günler bı sorum olacak hiç bir şekilde hile kullanmıyorum hesabım as5 te banlandi durduk yere elektrikler gitti bende ekşi yememek için mobilden girdim veri bağlantı sorunu deyip direk hesap 7 gün banlandi yardımcı olurmusunuz
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
But i already unlink it from apple device?
You can't, it won't appear
It appeared unlink account then it showed me “unlinked google play?” And I clicked unlinked. Then, the unlink option gone.
It takes 7 days to process the unlinking application
So when the hacker logs in by google play the process will be canceled?
Yes, in that case you have to contact customer service
I already talked to him they told me it takes 60 days!
Wait then
@sick shale I will send a picture of my linking option
Before I unlinked google play it showed “unlink account” now after I unlink it there is no 7 days wait to be unlinked @sick shale
Check from an Android device please
Ok
Hey all, how do I get my chapter rewards in Metro Royale? I'm already lvl 9 but i can't collect them. Thanks.
Dear PUBG team. My Server Was Changed By mistake. Now i want to change my server to europe @sick shale
Hi i haber problem pubg mobile help me please
@spark jay Tell us Your Issue
@odd plume Sorry We Cant Do Anything You have to wait 60 days
What do you have to do to be a detective?
@jagged fjord please Move to #chat
@vagrant forum can you help ??
Yes, @boreal dragon?
I sadi earlier i am from India and support pubgm global and dont play but someone is using my id to play in India my friend told me about it and check and there was Facebook account that is not main and i try to unlink but it toke 7day so he log in every 2nd day what should i do because i am from India so ing support cant help me
Your only option would be to contact the in-game customer support. But since the game is banned in India, there isn't really anything that can be done. We cannot help you with account related issues on discord either.
HELLO, I changed server by mistake.
I play PUBG from season 3, on EU server.
Please let me change to sever EU, now i stuck in KRJP server.
I was in Diamond 1 in EU sever, now I cant play...
Please help me, I cant wait 60 days.
My PUBG ID is
529450623
You will have to wait for the 60-day cooldown to be over, @tawny inlet. Nothing can be done about it.
Thanks a lot 😍
Omg i cant wait I will unistall the game
Lol 🤦 there is no hope from hear otherthen small problem
Wtf this is mistake, i cant wait 60 days, 2 mounths
@main pasture welcome i feel proud i help some one
@vagrant forum is there any way to change server without waiting 60 days...
Nope.
This is terrible, I cant believe. REALLY
Yes you helped me a lot, thanks again

It was clearly mentioned that you won't be able to change the server before 60 days. If you didn't read it carefully then unfortunately nothing can be done about it. Feel free to share your feedbacks regarding it in #old, @tawny inlet.
Ok thanks
i need help my pubg account is lost
Kindly state your issue more briefly, @unborn surge.
can i send you a SS in dm?
You may send it here as you have the perms for it. @unborn surge
It has been migrated to PUBG MOBILE Indian version, @unborn surge.
You will get the Account in the Indian version.
I have 30 fps does fps matters to desync
earlier i was playing with my girl in cheer park then all of a sudden she got a 1day ban for third party plugins, i asked her to send me a video of all her apps and she only has fast food and money sending apps on her phone so she doesnt understand why she got banned, this is also her first ban since she made her account back in season 5 or so. I'm wondering is it a glitch or?
It does not, @smoky tiger. Desync occurs due to your Internet connection.
but i am not in India
Your account didnt get deleted, it just got Migrated.
Please refer to FAQ 2.12 in #faq for further information, @hybrid pawn. You may inform her of it.
Why? i am not a Indian
Well, did you have your in-game region as India? @unborn surge
i don't know
That's the reason.
oh
If your in-game region is India, it would obviously get migrated.
but only mine is like that
And as we provide community support only for the Global English version of PUBG MOBILE here, you may state further questions in PUBG MOBILE Indian Discord server, @unborn surge.
oh ok
Alright then.
Does the vpn cause the ban ؟
Be advised that VPN usage is not recommended and that we lack additional public information on the matter, @fresh current. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
Is it Telegram?
You may report it to Facebook then. @vagrant tulip
But it is against PUBGM. 
And they will take action about it, hopefully.
Patience then. 
And yes if you do have the Player's ID, you may report to:
http://cheater-report.pubgm.cc/
how can i join the investigation team?
Video review? Check pinned messages
i cant see it on pinned messages, can you tag me to message?
From the ban pan event.
Is pubg Mobile server still down in india
Yes.
Is there any way I can play pubg Mobile global version in india
Kindly refer to the Pinned messages of this channel.
Where is pinned message
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.


Yes @violet spruce?
@onyx dagger But servers Gulf there are no solo players i wait 10-20 minutes to find game
im Emulator player
@fresh current use #emulator-support for emulator
You can now access #emulator-chat and #emulator-support, @fresh current. Revert this at any time by sending .emulator in #481204134859505684.
Recently my Facebook account had a malicious login from Indonesia and since then my account has been deactivated. I am unable to recover my account therefore i am not able to open my Pubg account also because i hadn't linked any other account. So is there any way that i can get my Pubg Mobile account back?
id is ID583352979. I want you to investigate this account because i never use any trick. I am banned for ten years for no reason. Please examine all the macthes i played. You can see there is no cheat. I worked so much in this account and this situation feels me so bad. All my efforts were wasted. I can't access the game for 1.5 months.
I would like to do what is necessary. I want the injustice to be corrected.
@true nexus:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Will I lose all my settings/layouts if I download pubg again (smaller version)?
I have 2 accounts and I've changed the controls in 1, and somehow the controls changed on the other account also, and I have to keep redoing them every time I log in and they're never the same - any fix?
My friends account was banned for 7 days. He claims he did not cheat or use any vpn , all his tier and kd is gone please check his account 517019050
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Recently my Facebook account had a malicious login from Indonesia and since then my account has been deactivated. I am unable to recover my account therefore i am not able to open my Pubg account also because i hadn't linked any other account. So is there any way that i can get my Pubg Mobile account back
my pubg i.d is : 5138036726
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @proven gust. Additionally you can report them via http://cheater-report.pubgm.cc/.
@onyx dagger this link is whitelisted or not
Dont know about that.
Probably, @violet spruce.
let me check
@raven nebula:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
What do you mean?
All player team up with hacker ply very go ready conquer but real player good pubg stupid rules
@unborn jewel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Anyone get back his account here ?
@outer fulcrum which account ??
Like Someone was banned for nothing
My account has been banned today and I didn’t download any cheating or hacking apps! And I have never played with hackers or teaming with others, and u banned me for 10 years! Why? Can you help please?!
ID:5161973167
@willow torrent:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@polar marsh you need to change the system
What do you mean?
@spring zephyr system of anty_cheat
Did you got banned?
@spring zephyr sadly yeah
@outer fulcrum:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I need help.
We are unable to provide assistance if you do not ask a question or state a problem, @solar moat. Remember to read through #faq before asking questions in the support channels.
Please help me.
@solar moat:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, I was blocked in the mobile pubg and I did not do anything please reconsider the reasons for the ban. I would be glad to be unbanned for the New Year
@static shuttle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
CHEATER !
hey guys i wanna change my server from middle east to europe cause i have better ping in eu
i changed it and 60 days 🙂
Then you have to wait for this time, no other way to bypass this restriction
@sick shale whaaat?
hello, my account was blocked by mistake, I didn’t use any third party software! Please review the ban!
@turbid gorge:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, i need help please!
Customer service in game helpless!
No, that service was ended at December 1
My account linked to 4 social media.
3 is mine (twitter, icloud and email)
4th method is mobile number which i lost.
Someone can access the account from mobile number, so i need to unlink fuckin mobile number
Report them here:
http://cheater-report.pubgm.cc
Why none help me! Where is the support of the game! Bad support i have ever seen!
Only customer service can help, we can't help with account related issues
If I changed the server by mistake is there a solution to return?
I reported to customer serivce!
But there is no respone! Im losing my account! Should i wait more than that?!
The one who open my account gonna use hack!
What should i do then?!
It takes time to review your case, be patient please
Do u understand me ?
I do, but as I said we're unable to help with account related issues
@lusty sandal stop using pubg global version playing on TGB othetwise you will get 2 month account freeze due to abnormal activies in your emulator i told you this bcz cases of 2 month ban is reported by using TGB.
Help me to connect with someone can help me, while i can provide him with all info he want! My account gonna be suspended!
The one who open my account via mobile number gonna use hack!
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
when i login in my account its say account has been logged in with a newer version of the game and there is no updates im pc player pls help me fix it
Please read my problem carefully, and u gonna feel what im feel!
You should contact customer service if you're facing "newer version login issue"
@night flax
As Rebel said only in game customer service could help you with account related issue.
@sick shale can i fix it?
So close discord server as u can’t do anything to game problems!
Yes, contact customer service and state that issue
im the first person that face this bug ?@sick shale
No
Can anyone ans my question ???
There are player with only 40-50 lv are in the world rankings top 100
Why pubg don't ban them ??
im in the customer service right now what i need to do ?@sick shale
State your issue, you can type "Newer version login issue"
Anyone ans plZ?
@sick shale iin the search bar?
In the conversation when customer service asks you to write your issue
oww ok thx
i have 3 option 1. login failure 2. what should i do if my installition faild 3. update team up issue what should i do?@sick shale
If you do find any Cheaters while in a Match, kindly report them, @night cloak.
A lot of cheaters do get banned everyday.
I repot but noone gets ban 🤧
Patience there. @night cloak 
Can you take a screenshot
@sick shale
I am Keep my patience from season 7
Do i have to wait more?
@night flax Select "No, they didn't help" response
Maybe they're not cheaters afterall, just pros.
@night cloak
@sick shale ok its ask me for my email can i type any email?
If they are found cheating, they will be suspended from the game.
Can you copy-paste the question here or take another screenshot
Hmmm all are pros they use akm with 6x and kill enemy after 100 meters full auto
You are right they are all pros
@sick shale
Please take the conversation to #pubg-mobile, @night cloak @onyx dagger.
Oh there is no way to talk about problems freely @clear spindle
You can freely talk in #pubg-mobile.
As I see you have got the answer for your question.
If we changed the server by mistake how can we return
No i didn't.
you all are the slave of pubg..
Pubg supply hacks by them selves, player who gives money all of you support them 🤣🤣🤣 @clear spindle
Wait for the cooldown time and be careful next time, no other way
@sick shale
Offf...
@night flax Is your account linked with an Email?
@sick shale no its linked with an number
@night cloak interesting that you still believe all those things shared by the cheat sellers and it's their marketing strategy. If you have reported they'll get ban It may take some time to verify. Now move to a Discussion channel.
@night flax Provide your Email then, it's for updates about the case
@clear spindle are you giveing threat ?
I don't think so.
@sick shale can i type any email ? like my second email f? my second email i use it for youtube
Yes
@night flax Hold on, one moment
Scroll down for the other responses
Hide your Email if possible please
@sick shale
How to report hackers
@night flax Select 'Account related issues'
Hacker report website
@sick shale
Skip
@sick shale
Was your account hacked?
i just dont know i just wake up and wanna play and just face that issue but i think 80% my account just hacked becuase my 2 freind was have the number and the pass @sick shale
Start a new conversation and repeat the same steps again, except the last question, select 'Account was hacked'
ok
You should receive a similar response.
@sick shale
Other issues
Show all responses
Try the 3rd one
login connection lag issuie server change??? that one?@sick shale
Yes
Login issues
@sick shale
Are there more responses? Can you scroll down please
no there is not
Select first one "Unable to login..."
What is happening friends
@sick shale
You're facing this problem now, so Now
First one
My name in PUBG is 14 letters only and when i click OK it tells me it exceeded 14 hooowww !!
What are you using to login to your account? @night flax
@sick shale i just login with phone number i dont remember if its linked with witter or something like that
so.... i should select phone number because i always login with phone number right freind???
Have you ever logged in through social media account?
lisen my friend just give this acc to me as a gift and just give me the phone number and the pass to login in but its login in with twitter but i dont know the email ans pass @sick shale
I cant play!
@tired aurora another person just login in your acc
I just reported that there is someone opening my account, but the game has a bad support!
@night flax Sharing accounts is against PUBGM's terms of service, I'm unable to provide further assistance now. Next time please give us a description for the whole situation so we can help better.
@sick shale just wait i need to select phone number?
i need your help my acc is not a joke i spend so much money on it
I have 2 accounts linked by two different ways
Does changing server in once account affect the other?
@sick shale just help me please
@reef oyster No
Thanks
They have bad support so don’t waste ur tim
Avoid going off-topic please
I have just created second account in PubgMobile and it automatically selected a server which had very bad ping, and now I cannot change server for next 60 days, is there a way to rectify this server mistake by the system?
He suspended my account!!!!!!!!!!!!!
Is there any admin online? Need some help
@tired aurora Don't repeat same questions and bypass chat filter...
Im losing my account
Just tag them
What language can u understand so i can translate to!
5601896748 pb30jatts is my id . account has been frozen temporarily in game , and then automatically open again in 10min.this is happening repeatedlyfor two matches,plz help
If it changes do you have powers to change back?
@tired aurora Only customer service can help, if you continue repeating same questions then we'll consider it as trolling and act accordingly
@sick shale Do u mind if I pm you?
@reef oyster No, we don't
Did u see the screenshot i got ?
My account suspended for 15 min
@tired aurora:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
My account got hacked, pls i need some help asap
Contact customer service please, @rain mesa
In game ryt?
Yes, via settings
how to cont with cust serv
Then the answer you mentioned has any proof or written thing?
I did, it said wait 60days for a response.... But this dude who hacked it got my account banned twice now
Wha do i do till then?
Hello, why is my rank lowered to Bronze in Season 16?
Can any admin/employee of PubgMobile answer this? @lime juniper
No, changing server on one account does not affect the other one.
@upper rose:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I have just created second account in PubgMobile and it automatically selected a server which had very bad ping, and now I cannot change server for next 60 days, is there a way to rectify this server mistake by the system?
Hello, my account just got hacked > @upper rose:
@polar marsh
My Facebook got hacked, now I can’t log in via my apple id and email. Help
I need some help my little brothers account got ban 3 months ago and the in-game support didn't do anything
@worthy kernel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Contact customer service please, @golden quiver
Contact customer service please, @golden quiver
@sick shale how do i do that?
Is there any other way of contacting customer service other than in game?
Via game settings, refer to subpoint 5.3 in #faq for further information
@sick shale bro, i cannot log in
No, the in-game customer service is the only solution.
From login menu.
alryt, thx
From login menu.
@sick shale oh, thanks, i did but they are not replying
State your issue properly and be patient. Refer to subpoint 5.4 in #faq for further information
#questions
!!!Server changend mistake!!!
Hello dear PUBG MOBILES SUPORT_ I need help changing the region because I accidentally press Asia.
I didn't play more than one game in Asia
I am a European player
i have never violated pubg rules
please help change to my region Eropa
My game id is
:5155357843
I Europe rank is crown3 ...
I need back for Europa.
Its first time my mistake 😓
Are you help my ???
i send support for gmail message
2days whaiting but i can play Asia /MS very big 900-300ping/MS
I need reached Ace hes season so need faster back for Europa
My gmail:
linasnorvaisas.2003@gmail.com
Hello, my child switched the server from Europe to America due to lack of knowledge, please change my server, without waiting 60 days, as it is not comfortable to play
51284693613 hacker
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Hundred percent hacker
Help?
It's a New I'd Tier level silver 5
Unfortunately, there isn't any way to change your server other than waiting for the 60-day cooldown to be over, @steel bolt.
KD Ratio 19
Can't the game support service change the server? I am not comfortable playing on the American server, since I am Russian and I don’t know English
Hello sir very humbly my account get banned for 10 years because of Smart Gaga emulator . i swear i did not know about this that its bypass emulator . one friend suggest me about this emulator he said its good for pubg there is no lag thats way i installed . i apologies for that . please i request u unbanned my account game name SajjadKhan ID: 5394310532
@marble veldt:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, I have changed my server to krjp by mistake and I want to change it to asia again. So please help me.
Players were provided a deadline as December 1st for contacting the customer service in case if they had selected a different server unintentionally. Unfortunately, that deadline is over so there isn't any other way. You could try to contact the customer service via the in-game settings but most likely it won't be changed.
but how to contact, I did not know about this limitation, if I did it, and this is a child, isn't the support service created for this, in order to help their users in a difficult situation
You should've read the notice
Hello
Please put an UAZ skin in the next Royal Pass Season thanks.
yall fixed this?
many people are still getting i dont know if it is safe to play on my acc
cuz after the unban u might get a 3 day or 10 years ban
i am unbanned but
Hello I have questions I know cheating is ban for 10 years / 7 days for playing with mate cheating But what means ban for 2 Months ? thank you
@mild prawn:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
if u account has some problems or u trying to refund some payment u might recive it
Is there anyone I can talk to so I can ask to become an inspector in pubgm
answer my questions
Not not able to play a arcade mode with friend
they wont respond move on.
Hello dear developers, can I please change the server, I used to play on Europe. Because of this, there is no desire to play Hello dear developers, can I please change the server, I used to play on Europe. Because of this, there is no desire to play PUBG MOBILE. Thank you.
ID:5252181650
hello help please change the server to Europe, I am from Europe, it turned out that my younger brother changed the server, and in the middle east I have a large ping
My id is 5573092136
My nickname is 1218Azart
Hello , please I have a problem in my rank , I was ranking in FPP middle east server and I was supposed to be ranked as conqueror before 5 days and nothing happened , I tried to contact customer service in Pubg mobile and they did nothing . I need your help please
Error poped up while downloading resources after installing game. How to fix?
Please do not use languages other than English, @amber river. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
#questions please I need help to fix 'Unknown error. Please restart your device and try again. Error code: 20'. Already restarted device but still same error.
Please help me
I couldn't change my country
My account is banned without any reson I'm not using any kind of vpn or cheats then why my account will be banned plzzzz help
Take a screenshot
@waxen grail:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@opaque widget Accounts that are registered in EEA region don't have change country option due to laws
Before I changed it from Yemen to India
But now I couldn't
You changed it to a European country before...
Is anyone having issues with random lag spike where you start teleporting back and forth? I’ve been having this persistent problem and it’s really frustrating from dying while you’re teleporting in space
No I didn't change it to European country
Contact customer service then
Changing from wifi to data helps for a few minutes and it’ll spike again with mobile data
They didn’t respond for 2 days
Not even an automated message
I contact them but they didn't give me the answer
Unstable connection, fix your internet