#questions

1 messages · Page 1165 of 1

sick shale
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Players have to stay in top 500 to keep their conqueror tier, for example if you've passed someone and took his place at 500 and he went to 501, he will be demoted to Ace and you will be promoted to Conqueror (at 00:20 UTC)

hollow oracle
#

yes which is why you can’t hit conqueror by being ace

hollow oracle
sick shale
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They're ranked by the points....

devout geode
#
  1. Become an Ace.
  2. Keep earning the TP's to reach top 500.
  3. Do not lose your place, which is 500 as minimum.
  4. Get Conqueror at 00:20.

What.Is.Not.Clear?

hollow oracle
#

Well if it’s that easy to hit conqueror and all you have to do is hit ace and that’s it then why is being conqueror such a big deal?

devout geode
surreal nacelle
hollow oracle
#

no it’s not better because within 15 seconds my question will be completely drowned in tons of messages which is why I’ve come here because it is a support question about Pubg

sick shale
#

So you got it, right

hollow oracle
#

nope

sonic prairie
#

How to register for content creators?

devout geode
#

We have explained how exactly it works. If you cannot get it, then it is your own problem.

sick shale
hollow oracle
#

huh?

sick shale
#

Don't interfere please, move on guys

hollow oracle
#

Well?

sick shale
#

Wait

sonic prairie
#

Pls help me

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I want to register for content creator

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Nothing is there in the guidelines

hollow oracle
#

@sonic prairie go to #discord you’d probably have better luck there

vagrant forum
#

Please fill the form for it, you can find the link under the community section in #735483472432594994, @sonic prairie.

sick shale
hollow oracle
#

Wait wait

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@sick shale you’re ace 1 Star and because that’s such a high rank at the start of the season you’re conqueror?

sonic prairie
#

I am not able to find the link

sick shale
#

@hollow oracle Yes, at 00:20 UTC I was promoted to Conqueror

sonic prairie
#

Can anyone pls paste the link here if possible

hollow oracle
#

oh wow

solemn yacht
#

@sick shale rebel do you know why the mic in game is not working right

sick shale
vagrant forum
#

It's almost mid-season. Since the players above Ace are always competing for more points, the required points to reach top 500 keeps increasing.

sick shale
#

I hope it's clear to you now

hollow oracle
#

So pretty much if I grind rank super hard next season and hit ace within say, 1-7 days then I’ll become conqueror?

vagrant forum
sick shale
sonic prairie
#

Ya i got it thanks

hollow oracle
sick shale
#

Cool! Good luck

solemn yacht
#

is anyone else mic acting up in game

wild cape
#

I have a question, why does the game randomly deduct 4000 rank points?

night cloak
#

what does the top %8 mean? it means 8 million people?

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i grinded from bronze to ace

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and i have %8

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it must been top 50000

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cuz nobody it pushing that hard now

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ThinkO_O on solos fpp

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nice support loved it.

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@night cloak It means you are higher than 92% of the server you play on.

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no i meant 8 percent

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92 + 8 = 100

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what does it mean does it means 8 million peopel?

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after i finish 8% then what

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7%

wild cape
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I have to report a problem, so I have a friend and we have been ranking together for hours and days. He reach rank 3 with 5731 points and after he play another match he’s point drop all the way down to 1175?? Basically he lost about 4 thousand points randomly

night cloak
#

no after i get 0%

sick shale
night cloak
#

ok.

abstract moat
#

any info about unranked games?

sick shale
solemn yacht
#

is the mic in game bugged

wild cape
storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @wild cape.

sick shale
empty pawn
#

What about pubg mobile India

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Tell me

gaunt harbor
#

I need information on my account

sick shale
# empty pawn What about pubg mobile India

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @gaunt harbor.

floral eagle
#

Why am I not in the region rankin?

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And this my flag too

sick shale
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Guest account?

floral eagle
#

It was but I linked it

sick shale
#

Try to check after reaching Level 35

gaunt harbor
#

Metro royal is messed up and I was banned for it

polar marshBOT
#

@gaunt harbor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

empty pawn
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We were waiting for long time pls tell any good news about pubg mobile India i am recording I am youtuber

floral eagle
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Alright

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Daang and I could of joined ape clan wit a title like that

storm flumeBOT
#

Please avoid going off-topic, @floral eagle. You may have unrelated conversations in #chat.

polar marshBOT
#

@ashen island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
floral eagle
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Ohh sorry

empty pawn
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We were waiting for long time pls tell any good news about pubg mobile India i am recording I am youtuber

storm willow
#

Did you read the message in that link?

empty pawn
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Nope

storm willow
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Then do.

empty pawn
#

Ok

solemn yacht
#

@storm willowdo you know why the mic in game is not working right its cutting in and out

storm willow
#

Try repairing your app.

solemn yacht
#

tryed that

storm willow
#

Wdym by cutting in and out ?

solemn yacht
#

wdym

storm willow
#

What do you mean by..

solemn yacht
#

some times my friends can hear me

storm willow
#

Try changing DNS. Use cloud flare or Google Dns

lucid raven
#

Hey... I found one player hacking while streaming on facebook.. i would've love to cut off that player.. is there any possibilities for that?

solemn yacht
#

does restarting my internet help

#

storm

soft pier
#

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 11-7-2030
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- Pubg Id 5529029669
Nickname- 『OM』〆之〇尺

polar marshBOT
#

@soft pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slender nebula
#

What happened to Bonus Challenge? I had it one day then it disappeared

vernal maple
#

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- Pubg Id 5302270968
Nickname- 彡XBH彡Hamada

polar marshBOT
#

@vernal maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native coyote
#

When will the Metro Royale mode be removed?

worn iron
#

HI

winter fiber
#

hmm

worn iron
#

Does the modification of your simulated graphics lead to a ban by raising the quality?

vagrant forum
#

Modification of the game files in any way may lead to a ban.

forest hollow
#

Hello, my account was changed server by mistake, I play in South America and I played only 3 rooms on the North American server and I changed the server and I had almost 300 games in South America and I changed the server by mistake, please help me.

My id: 543805360Bad translation the game changed the server I did not change it

proud cave
#

Hi guys my server change how can i change back to Europe

sick shale
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@proud cave You must wait for the cooldown time to change it again

proud cave
#

I was ace I want to go conquer I can’t wait please

rigid pine
#

I bought UC. But the code has already been used. I want to learn the code usage information. What should I do

devout geode
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Code? What code?

rigid pine
#

UC code

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E pin

dusky jewel
#

I've been contacting support like crazy lately but thankfully you're the only ones who actually ANSWER, I apologies for asking the same question over and over but it's quite frustrating waiting for something not being sure about .

devout geode
dusky jewel
#

When will my problem be fixed or will it even be fixed ?

forest hollow
#

Hello, I play in South America I have almost 300 games, I played 3 rooms in North America and the game put me on a North American server, I think it is an error for only 3 games out of almost 300 the game changes the server must be an error, help, just needed 400 points for the conqueror. My id:543805360 help

rigid pine
#

Paybox - Trendyol

devout geode
rigid pine
#

I need to learn code usage information

dusky jewel
fleet charm
dry folio
#

I've been playing europe from the start and suddenly for no reason my server has been switched to Asia by itself. Please change it back asap
Id: 5126634595
Device: Oneplus 6
Country: Pakistan
Server: Europe

night cloak
#

Hello PUBGM! I accidentally used the server switch feature and I couldn't go back to my current server, I can't find any way to change it this is bad because I got 4 * in server asia. I hope you can help me change my server asia.
Character Name: 2019 Kai 乄
Id: 5313855908
My Email: kaiter0013@gmail.com
Sever Change Time: 0:20 AM 1/12/2020
Country : VIETNAM

Thank you .

dusky jewel
#

@lime juniper I apologies for tagging you but I'd like to ask a question regarding a bug that's eating at players around the world apparently, How often non-game breaking bugs are fixed in your area of expertise ?

I might call it a non-game breaking but it sure feels game breaking to me, I am not playing as much and sure as hell that I am not enjoying playing anymore, Will it be fixed in " person to person " interval " or " massive roll out " .

The bug that I am talking about is the forced server change when joining a private room in a different region, While not even choosing to change the server or even prompting that it might change the server or affect the game play and force-lock someone in a server they have 400ms in for 60 days

sick shale
sick shale
rigid pine
#

Yes you are right. I won't buy again anyway. but I need to learn usage information

sick shale
#

We cannot provide support for unauthorized channels, as I said it's against ToS

heady thistle
#

hello, i have a question please, playing with players from another server that i have chosen, does this brings me issues or ban to me?

storm flumeBOT
#

Please do not use languages other than English, @strong lance. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

sick shale
#

@strong lance Watch your language please, and use English

dusky jewel
#

lol!

strong lance
#

@sick shale
Do you want me to speak English ??? I speak all languages in order for someone to respond

#

I corresponded with you in English ... Turkish, Chinese, Russian and a thousand other languages. I don't know how long to wait

surreal kernel
#

Hello PUBGM! I accidentally used the server switch feature and I couldn't go back to my current server, I can't find any way to change it this is bad because I got 4 * in server asia. I hope you can help me change my server asia.Please cause tomorrow i have tournament.
Character Name: JohnメWhite1
Id: 5411879522
My Email: luqmansneck@gmail.com
Sever Change Time: 03:00 am 8/12/2020
Country : MALAYSIA

Thank you .

sick shale
#

Stop spamming this message, I told that you must wait for the cooldown time to change the server again.

strong lance
#

You really are losers ... and you have a failed support team ... you are only good at copy paste the same

cobalt pollen
#

some can help me? my account was banned with no reason????

polar marshBOT
#

@cobalt pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong lance
#

<@&639889499718942720> <@&481161015728406538>
You are swindlers. You made me pay 20,000 dollars and then you BAN me

polar marshBOT
#

@strong lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

arctic jasper
#

Damn guys why all time pay money u ban my account all time like that more then 20,000 all my account band and u say u hakes

polar marshBOT
#

@arctic jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Can somebody send me UC via my ID from a untrusted websites or such and it gets me banned if it's unauthorized? Like from my ID. He can ban me?

onyx dagger
#

Your Game account wont get banned, but in some cases, yes. Mostly, when you buy UC from in-game or from MidasBuy, your UC will be deducted, @night cloak.

subtle flare
#

I did nothing wrong and I didn’t purchase from third-parties and I didn’t do anything else wrong how can I fix that

sick shale
#

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding.

hollow oracle
#

I heard that there’s redeem codes for skins and UC in Pubg. Where exactly do I find this codes when they come out?

junior yarrow
#

So I accidentally change my server and I can’t change it back what should I do?

hollow oracle
#

@junior yarrow I’ve dealt with this.

sick shale
hollow oracle
#

Let me pull up the message the mod said to me

junior yarrow
#

And how can I possibly change it back

sick shale
#

@hollow oracle Don't provide false information, it was possible before December 1

junior yarrow
#

I have tried

#

Yes I know but now the only thing I can do is wait?

sick shale
#

Yes, only waiting

hollow oracle
junior yarrow
#

Ok I guess

sick shale
#

You should not interfere anyways, I was handling it

hollow oracle
sick shale
#

I was here, read the message sent to your DMs

#

Move to a discussion channel now, please

hollow oracle
#

I read the message which clearly states that I’m allowed to help people so I’m not sure what youre going on abt

sick shale
hollow oracle
#

Spamming my DMs with the same message I’ve read 3 or 4 times doesn’t help anything. Plus, I do have the information regarding a certain matter. May I add that I wasn’t voicing my own opinion, I was passing on the message from another moderator. Meaning that if what I’m saying is so called “false information” then you need to fix your moderator team.

#

And for that matter I did in fact turn to a moderator so you really are being illogical fighting with another mod

celest shadow
#

If you have thoroughly read the message then you should know that the first point of the message sent to you in your direct messages by Dyno is that you should allow the staff team to handle queries first, we have the priority because we are able to deliver accurate and up-to-date information, @hollow oracle. If you do not see any staff present in this channel to support anyone after 3 minutes or more, you are free to answer the query.

hollow oracle
#

Listen somebody sent me a message asking for help and I passed them a message that an official moderator of the server sent to me. Any of this should not be your concern because

a) it was not false information
b) it was from a moderator who helped me with the same matter
c) it was in a private DM, which begs the question why do I have 2 moderators attacking me for helping somebody outside of the server? Is my private messages any of your business?

Quite frankly, no. They’re not. So stay out of my business.

#

And besides, as mods tell me constantly. Move the conversation to #pubg-mobile this has nothing to do with the game

#

Of course you guys are all arguing with other mods Information so I’m not sure why you’re involving me In this anyway

celest shadow
#

I appreciate your enthusiasm to help other users in the matter, @hollow oracle. You did not mention in your message that you handled the user privately in your direct messages. We, uninformed of this point that was not visibly stated in your previous messages in this channel could only think that you were providing an outdated information to the user in regards to the server selection cooldown reset, which the one-time service has ended on December 1. We are not attacking you, we want you to be better informed.

For further discussions, feel free to use #chat or #pubg-mobile. Thank you for understanding.

night cloak
#

For midasbuy codes. Can I know which ID the UC went to?

halcyon schooner
#

He Is No 4 Barserker In Japan Please Ban Him. He Is Using ESP.

storm flumeBOT
#

Hello, @halcyon schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

halcyon schooner
waxen forum
#

Hi, what about the servers ? by misstake i changed the server to North America and i can't change it back to Europe in 60 days. can you help me with that to change it faster than 60 days ? please help me if some one know how...

gritty dirge
#

Is see. I can’t curse at the support in here

gritty dirge
#

I see what did you do here. Hiding from mistakes of your incompetent friends from in game support

waxen forum
gritty dirge
#

Ok so is there anyone competent working in here or all of you are dumdums with no basic knowledge of English language?

olive dove
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @gritty dirge. Remember to read through #faq before asking questions in the support channels.

gritty dirge
#

😂😂😂
Let’s give it a shot. My account was hacked and hacker linked his email to my game.... can someone unlink that email from my game account.
Ok let’s see if you Dumdum’s understand English

waxen forum
olive dove
olive dove
gritty dirge
waxen forum
gritty dirge
#

As I said incompetent support. I’ll just report game to apple to get all the money I’ve spend on it back....

olive dove
thin halo
#

@gritty dirge Be respectful. We cannot help you regarding account issue. Only in-game support customer service can.

rotund wadi
#

Здравствуйте я нечайно удалил девушку из друзей и добавил а я с ней был в отношениях влюбленные и у меня с ней пропала сынгерия(взаимоотношения и популярность)которую мы очень долго набивали у меня с ней было 4000 сынгерии. Как их вернуть? Помогите пожалуйста.Мой ник KGツVOLKODAV ник моей девушки KGツSONYA. Мой емаил vovakazmir12@gmail.com

storm flumeBOT
#

Please do not use languages other than English, @rotund wadi. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

exotic quartz
#

Full pubg emulator cheater play very well good luck pubg

storm flumeBOT
#

Hello, @exotic quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

ruby pier
#

Cheaters are increasing day by day. they're getting ban after 40 matches or more than that. X-ray vision cheat users are not getting ban easily. It is time to upgrade your anti cheat.🥺🥺

storm flumeBOT
#

Hello, @ruby pier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

daring geyser
#

It always says System is busy. Try again later. when trying to get code for the beta

olive dove
#

@daring geyser What is your country?

daring geyser
#

Ukraine

cobalt needle
#

my character jumped off car when my hands are off screen??

#

-21 and -0.05 kd such an impressive game

olive dove
# daring geyser Ukraine

This issue happens when your game client can't connect to the game server, which might be due to few reasons like: bad network connection, restricted region....etc. Please check these reasons and try again after that.

daring geyser
#

Restricted for beta only?
Everything else working fine.
Network not so bad))

#

I tried in different time in the last two days.

#

Tried through in-game browser and app browser

olive dove
storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @daring geyser:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

daring geyser
#

Thanks

#

What to fill?

sick shale
#

It's closed then, we'll announce it in #news when the applications are opened again

daring geyser
#

Sad, ok, thanks for your help

olive dove
daring geyser
#

Should i DM him or just wait now, after you pinged him?

olive dove
daring geyser
#

😄 I think he will know after he checks why you pinged him

night cloak
slate mulch
#

السلام عليكم

#

مرحبا

storm flumeBOT
#

Please do not use languages other than English, @slate mulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

daring geyser
#

Guys, it’s an english, support channel

hardy pilot
#

hello samsung app store has game add-ons, graphics and fps adjustments can be made is the reason for the ban only in the market of samsung devices

olive dove
#

Elaborate please, @hardy pilot

hardy pilot
#

There is an application to set graphics and fps for games in the galaxy market special for samsung phones.

#

Is it a reason for ban

storm flumeBOT
#

Use of unauthorized third-party software or methods, @hardy pilot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

hardy pilot
#

Thank ban in Turkey servers reason I asked is not banning

#

said

tall niche
#

I wanted to ask, if I played with my friends in Asia server and my own region is North America. Which server they rank up?

sick shale
#

The server you selected, North America

tall niche
rare mountain
#

Hi

polar marshBOT
#

@rare mountain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eternal tide
#

Ребят, помогите! По ошибке сменил сервер на Корею, сейчас пинг 300+!

storm flumeBOT
#

Please do not use languages other than English, @eternal tide. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

zenith latch
#

Hello I can’t login to my account

tawny estuary
warm jackal
#

what does this mean? I’m actively reporting players. I’m rank conqueror/ ace for the past 5 season. (Conqueror this season and s12 )Don’t see why says I’m low rank

pale vale
#

Здравствуйте

#

У меня пропали юц с аккаунта и есть видео, как можно их вернуть???

dire solar
#

@lime juniper

plucky quiver
#

I literally have 10 premium crates to open, when is the custom crate event over?

storm flumeBOT
#

Please do not use languages other than English, @pale vale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

We are unable to provide assistance if you do not ask a question or state a problem, @dire solar. Remember to read through #faq before asking questions in the support channels.

#

Please refer to this channel's pinned messages for further information, @warm jackal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

clear spindle
#

You can check the date in game, @plucky quiver.

warm jackal
#

I still need help. Pin doesn’t cover my question/problem

winged umbra
#

Will I lose all my settings/layouts if I download pubg again (smaller version)?
I have 2 accounts and I've changed the controls in 1, and somehow the controls changed on the other account also, and I have to keep redoing them every time I log in and they're never perfect :/ any fix?

reef oyster
#

I do not have option to buy 30 day room card in global version, is there a way to get it?

clear spindle
#

There's no 30 day room card in Global English version of the game, @reef oyster.

#

Link another social media to the account and then remove the game center, @grim palm Refer #faq 2.5

reef oyster
clear spindle
#

Please check my message again, @reef oyster.

night cloak
#

if play with some one on asia my server is europe and i am ace in eu squads i will gain points in eu squads?

clear spindle
#

@winged umbra you can save the settings in cloud or copy the layout code and the paste when you reinstall.

reef oyster
clear spindle
#

Yes.

night cloak
#

?

night cloak
#

aight

floral pawn
#

hello, i have a problem with my account, i cant change my region, i dont have this option, i am not talking about the "server" i am talking about the region, i can change my server but i cant change the account's region, why i am missing this option? i am not from europe btw.. so i am free to change my region... i dont get any events so i want to change my region to israel, because i am from israel..

clear spindle
#

Can you post the screenshot of your in-game settings?

floral pawn
#

sure wait

clear spindle
#

Seems like you created the account by selecting Europe, so due to EEA rules you won't be having that option.

floral pawn
#

ye but i am not from europe xD and i really dont remember what i choose, its a very old account..

#

so no way to change it? even if i can proof my address?

clear spindle
#

Unfortunately you cannot.

floral pawn
#

sad 😦

#

anyway thank you...

solemn ibex
#

how to check evo lvl?

clear spindle
#

Logout then login via Twitter and then unlink Game Center, @grim palm.

karmic wyvern
#

Any manager active?

#

I mistakenly changed my server now i want ky previous back how can i ? Or this is not possible because i cannot play on that high ping.

night cloak
#

I hAve Linked A email to my account,So if i delete the email, will i able to use it to login in pubg

clear spindle
#

You might face issues while logging in, @night cloak.

#

You can change that after the cooldown, @karmic wyvern.

karmic wyvern
#

😭

hollow oracle
#

If my friend gives me an account is it against the rules to use it

#

(That is if there was no money put into it and he gave it to me for free)

night cloak
clear spindle
#

If you login via the Game Center it will cancel the unlinking process and you can login with the Twitter and the linked e-mail, @grim palm.

#

The feature is still in beta, @night cloak you can contact them again after a while.

#

Sharing accounts are against the ToS, @hollow oracle it will result in a suspension.

hollow oracle
#

I see

night cloak
hollow oracle
#

Better turn down my friend offer then

#

@night cloak I would try to help you but rebel and Piston will yell at me

clear spindle
#

The email linked feature is in beta, so won't be able to unlink for now. You can try contacting the in-game customer service, @grim palm.

hollow oracle
#

can’t

night cloak
#

I cant wait 50 days

clear spindle
#

@night cloak you need to wait for the cooldown to change it.

hollow oracle
#

last time I tried to help somebody I got into an hour long argument with mods

clear spindle
#

You can help others if a staff is not in this channel.

#

Check the DM from @storm flume.

solemn ibex
#

how to check evo lvl?

hollow oracle
clear spindle
#

I'll check that.

#

You can check that from the profile, @solemn ibex.

solemn ibex
#

ok ty

olive shore
polar marshBOT
#

@olive shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tulip atlas
#

I need your help asap

#

Can you help me or not

violet lark
#

good morning. Hope you answer me @thin halo

tulip atlas
#

I changed the server by mistake in my account

#

I fixed the server in the first day of the season on europe

#

And now i was trying to enter a room

night cloak
#

You may wait the 60 days to change again, @tulip atlas.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @violet lark @tulip atlas. Remember to read through #faq before asking questions in the support channels.

quaint fable
tulip atlas
#

How can i get my server back ?

#

I did not change it from the settings i touched a button in room area

#

I need my server back please help me

quaint fable
#

Pubg I'd 5522273224 ban for 4 months unban my account ban for no reason plz unban

polar marshBOT
#

@quaint fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tulip atlas
#

@polar marsh help

#

How much time does it take for pubg mobile to reply on an email?

hushed field
#

Hey Guys Pls Help Me Actually I Changed My Server. I Don’t Know That It Takes 60 Days To Get Change Server Option Pls Help Me I Am In Conquerer Push

dry folio
#

2nd reminder: I've been playing on europe server from the start and suddenly for no reason my server has been switched to Asia by itself. Please change it back asap
Id: 5126634595
Email: uzairnawab22@gmail.com
Device: Oneplus 6
Country: Pakistan
Server: Europe

onyx dagger
#

You may change the server after 60 Days, @dry folio.

dry folio
#

@onyx dagger are you serious??? Even i never changed it by myself

onyx dagger
#

You need to wait 60 days in order to change the server, @hushed field. PB_peepo_shrug

#

If you didnt change it, and it got changed by itself, feel free to report the issue in #old, @dry folio.

onyx dagger
#

Probably the sound settings while in a match, @grim palm.

dry folio
onyx dagger
#

Alright then.

#

Yes it is, for the Voice chat, @grim palm.

#

And you're welcome!

west swift
#

How to join pubgm beta tester 😒

onyx dagger
#

The recruiting for the closed beta-program is closed for now, you will be informed via #news once a new period for new testers will start, @west swift.

onyx dagger
#

Alright.

amber dove
#

Hoi guyssss

hollow drift
#

DDOS ATTACK is on again MIDDLE EAST SERVER Sanhok MAP 2 game in a row

onyx dagger
#

Kindly report it in the match, @hollow drift.

#

Hello, @amber dove.
Kindly state your issue.

cerulean umbra
#

Where i can send a video with a player that use hack ?

amber dove
#

Oh sorry....wrong channel

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @cerulean umbra. Additionally you can report them via http://cheater-report.pubgm.cc/.

hollow drift
#

@onyx dagger its a DDOS attack who knows whos doing it what im saying is its happening again and DEV needs to be informed

onyx dagger
#

You can report it in the match, @hollow drift. PB_peepo_shrug

#

No worries, @amber dove!

buoyant ember
#

By mistake i changed my server now what to do

onyx dagger
#

You may change the server after 60 Days, @buoyant ember.

amber dove
onyx dagger
#

You're welcome! :)

eternal tide
#

Русские есть?

onyx dagger
#

English please, @eternal tide.

storm flumeBOT
#

Please do not use languages other than English, @eternal tide. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

slim cargo
#

LOL just played arena and got 30 kills with bizon on domination... still says I didn’t get a single kill for the mission where you need 18 bizon kills in arena...

sage topaz
#

Hi i have clicked request to unlink the hacker’s social media but he still comes in every time and never stops causing the unlink request to be cancelled

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @sage topaz.

onyx dagger
#

Domination and Arena are different, @slim cargo.

sage topaz
#

I cannot contact them as he will see my details and hack other accounts of mine

onyx dagger
#

I dont think that the hacker would know that you had contacted them, @sage topaz.

sage topaz
#

I have linked to my email but i am afraid if he checks and hacks in my email

onyx dagger
#

Let's hope for the best, @sage topaz.
Or you can try contacting them using another Game account?

sage topaz
#

I tried with my second account but pubg assumes that the account i am using to contact them is which is hacked

onyx dagger
#

You may tell them that the account from where you're contacting them isn't the one which is Hacked, @sage topaz. Shrug

sage topaz
#

Okay i have updated them

onyx dagger
#

You're welcome.

harsh thunder
#

@PUBGMOBILE Recently I have received a message "Your account will be banned for violating regulations unlocks on 12-05-2030 17:13:18, I had not done any violence against pubg guideline please return my pubg account. Character Name : ANGRY丨BUNNY乛
Character id : 5151458284
Email id : babuashish1111@gmail.com

#

@PUBGMOBILE Recently I have received a message "Your account will be banned for violating regulations unlocks on 12-05-2030 17:13:18, I had not done any violence against pubg guideline please return my pubg account. I have played Pubg mobile from season 2 but suddenly ban. Character Name : ANGRY丨BUNNY乛
Character id : 5151458284
Email id : babuashish1111@gmail.com

onyx dagger
#

Refrain from spamming, and refer to #faq 2.12, @harsh thunder.

harsh thunder
#

How i can make my id unban

polar marshBOT
#

@harsh thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jaunty fjord
#

i amnot getting any good things from crates.Id:5322087779

night cloak
#

Can any helpers/mods could help me out on this but I wanna unlink my e-mail. When this linking email feature came out, its reward of linking was like maybe a classic crate coupon/premium crate And I got greedy.

celest shadow
#

You cannot unlink your e-mail or phone number at the moment, @night cloak.

urban jasper
celest shadow
urban jasper
#

Yes, I did tab and collect the classic crate

night cloak
#

@celest shadow will there be any options in the future to do that also ? or it a permanent thing ?

celest shadow
#

You can contact the in-game customer service for further assistance, @night cloak. Let them know that you want to unlink your e-mail, please refer to FAQ 5.3 in #faq.

celest shadow
urban jasper
celest shadow
#

In that case, try repairing your game instead.

urban jasper
#

What type of repair I should choose

night cloak
#

@celest shadow I did tried that but most of the options are ( is your email hacked ? , are your other account hacks etc ) and nothing related to just plain old casual I JUST want to unlink thats all

woven atlas
#

For now u cannot unlink ur mail.

night cloak
#

They did said after 60 days it will be unlinked ( in the game support chat ingame )

#

but I thought theres a even more simpler way to unlink

shell plaza
#

Someone hacked my fb account on 1st December and then also hacked my pubgm account linked to it. I got my fb account restored yesterday and was able to login to my Pubgm account. But there I came to know that hacker has linked his Twitter account with my pubgm account. How should I remove it?

#

Please help

woven atlas
#

@shell plaza contact customer care they will be able to help u with us issue

shell plaza
#

@woven atlas Where will I get my registration date of pubgm account...cause I don't remember exact date I created account in season 4

night cloak
#

@shell plaza easiest way to know when you started the game is to look at your achievements

#

And check which achievement you got in the game First

shell plaza
#

@night cloak the first acheivement? Will that be my registration date?

night cloak
#

not really but its could be cause when you started playing PUBGM for the first time you might got an achievement at that day

#

it could be anything like link your accountt or get 5 kills with assault rifle anything

woven atlas
#

@shell plaza an approximate date is fine

shell plaza
#

@night cloak Ok I will do it! Thank You Brother

night cloak
#

👍

terse rain
#

Why did my server become north america after playing with someone who changed their servers to NA? I live in asia and i cant change it back for 60days even though i didn't change it ?

onyx dagger
#

That is a known issue, @terse rain.
Feel free to report it in #old.

night cloak
#

I mean there is a way to change a server if you want to But its a bug

onyx dagger
#

And you may change the server after 60 Days. Shrug

#

Room card bug, @night cloak?

night cloak
#

yep

onyx dagger
#

If so, it is Fixed.

night cloak
#

I think its patched idk

terse rain
night cloak
#

try doing the room bug if that doesn't work then just wait 60 days

onyx dagger
#

You may change it after 60 Days, @terse rain. Sadly, that's the only way. PB_peepo_shrug

#

Exploiting and using bugs will result in a ban, @night cloak. Shrug

terse rain
#

alright, I'll try the room card option, if it doesnt work, thanks anyways!

#

oh BAN?

onyx dagger
#

I suggest you to not try it, @terse rain.

onyx dagger
night cloak
#

if thats the case atleast PUBGM devs should have put in like a second chance if people accidently chose a different region and then after that 60 days later

onyx dagger
#

There was a chance. Until 1st of December.

#

You may share your Feedbacks/Thoughts in #old.

night cloak
#

Iam 100 positive that somebody did give their feedback there

#

iam not the only one feeling that way 😛

onyx dagger
#

True.

random palm
#

My pubg account link with facebook and my facebook disable please help me i spent lot of money please help me

onyx dagger
#

Kindly refer to #faq 2.8, @random palm.

cobalt creek
#

Digital User ID: 5266205476
Device: iPhone 12 Pro Max
Use a cell phone
State Saudi Arabia
The problem is that when opening the new feature of specifying the server, I located the server in Europe, and while playing some rooms with friends, I changed the server to the Middle East, and then I could not return it to Europe

onyx dagger
#

You may change it back after 60 Days, @cobalt creek.

tawdry finch
#

If I download pubg kr from App Store by changing country to Republic of Korea, will I receive a ban if I try to play ?

onyx dagger
#

We provide community support only for the global English version of PUBG MOBILE here, @tawdry finch.

tawdry finch
#

No just a question

#

If anyone can let me know, more than welcome

#

🙏

abstract cipher
#

My account got banned for no reason

polar marshBOT
#

@abstract cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

Feel free to ask in #pubg-mobile or #chat then, @tawdry finch.

cobalt creek
#

@onyx dagger But i have a connection problem i didn't change the middle east by mistake

onyx dagger
#

Feel free to report the issue in #old, @cobalt creek.

night cloak
#

Why Tencent Not fix the statisic bug?, Now 3 weeks ?????

onyx dagger
#

If you do face the issue, feel free to report it in #old, @night cloak.
And restarting the game should fix it.

exotic perch
#

@sand path Hi, my Twitter account has been hacked. However, I have two ways to access my account on Facebook and Gmail.
I want to remove the Twitter account, but it is required to wait 6 days, and the hacker logs into the account on a daily basis and the request to delete Twitter is canceled

onyx dagger
#

Kindly contact Customer Service in-game about this as only they can help you with Account related issues, @exotic perch.

exotic perch
#

@onyx dagger OK, thank you

onyx dagger
#

You're very welcome @exotic perch!

rare ridge
#

guys my game take too long time to search for a match |:

onyx dagger
#

Matchmaking takes a longer time when there are lesser players to play in the said mode, @rare ridge.

#

Try choosing a Different map.

rare ridge
#

i treid

#

most of predictive time are wrong

#

i pass the predictive time a lot and it's not entering

onyx dagger
#

Check your internet connection? @rare ridge

rare ridge
#

it's very good and ping is 60ms

onyx dagger
#

If so, kindly report the issue in #old, @rare ridge.

grave jackal
#

I was not aware of server change restrictions as I joined pubg after a long time. I mistakenly changed server to test metro version, now I am stuck. Please help. I can't play like this. Never

onyx dagger
#

You may change the server after 60 Days, @grave jackal.

grave jackal
#

But I just can't play pubg at 262 ms , no way.
Hey, Did you just ask me to not play for the next 60 days !?

onyx dagger
#

You may play on the selected server until the cooldown timer reset, @grave jackal.

grave jackal
#

No, please help me with this. I will be forced to leace pubg if this continues

#

Leave*

onyx dagger
#

Sadly, That is the only way. catsad

rare ridge
#

@grave jackal i have the same problem + you can make temporarily account to play on until 60 days

#

but lucky i changed it to a 60ms server as well but not a lot players but there's nothing you can do they made this for the players who keep changing server and disturb other people with their high ping

onyx dagger
#

You may report the issue in #old if the server got changed by mistake/without you knowing.

grave jackal
#

@polar marsh this new update of server change restrictions sucks and if you can't help someone in some legit cases , it's really bad guys😔

onyx dagger
violet crater
#

@polar marsh I have recently applied as an investigator for fairness-game and cheaters reporter. However, I’ve been facing difficulties confirming my registration. ( System is busy) shows as a note.

night cloak
#

Hackkerr

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

onyx dagger
#

It can be because a lot of users are checking it, @violet crater.

violet crater
#

@onyx dagger Request investigator access written on a yellow square! Does it mean that I’ve became one ?

onyx dagger
#

Probably, @violet crater.

violet crater
#

@onyx dagger thank you !

onyx dagger
#

You're very welcome @violet crater!

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @violet crater:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rigid lichen
#

When the bonus challenge will be unlock? @storm flume @onyx dagger

onyx dagger
#

No ETA, @rigid lichen.

lofty locust
#

...😂

night cloak
#

How many tdm matches do i have to play for crossing evo level 55 to 60

Can any one ans my question?

onyx dagger
#

Dont really know about it, @night cloak.

night cloak
#

i mean only if ur going to start from level 1

warm surge
onyx dagger
#

That's weird, @lofty locust.
Feel free to report the issue in #old, with the video.

#

Try logging out on Facebook, and then relogin with the account which is linked with your Second Game account, @warm surge.

night cloak
#

Give a short video of the problem @warm surge

onyx dagger
#

It is the Screenshot above, @night cloak.

warm surge
#

@night cloak look i provide you screenshots

solemn ibex
warm surge
#

Pubg log in that id which is not log in in my facebook

onyx dagger
#

Try holding it and then drag, @solemn ibex.

solemn ibex
#

I can't

onyx dagger
#

If it didnt work, you'll need to reset it and then Try Making the layout again if its bothering you.

warm surge
#

Plz solve my issue first

solemn ibex
#

ok...huh

onyx dagger
#

Try logging out on Facebook, and then relogin with the account which is linked with your Second Game account, @warm surge.

mystic sonnet
#

anyone able to play Sniper Training in other maps except Erangel

onyx dagger
#

Alright then. @solemn ibex

warm surge
#

I tried

onyx dagger
#

That should work.

night cloak
#

@mystic sonnet no i cant

onyx dagger
#

Not really, @mystic sonnet.

mystic sonnet
#

for me it's always selecting Erangel in random map

warm surge
#

I have log in the id that i want to open in facebook but pubg is opening that id which i remove from my facebook

onyx dagger
#

It is always Erangel, @mystic sonnet.

night cloak
#

Hmm

onyx dagger
#

You may try to restart the game, @warm surge.

warm surge
#

I am begging to solve my issue since 1 month

mystic sonnet
#

@onyx dagger pubg should fix this or they have to change the game description that it will select only Erangel always

night cloak
#

Contact in game customer service.that might me helpful @warm surge

warm surge
#

@onyx dagger you talking about restart but I unistall and install game thrice a day to solve that issue

onyx dagger
#

But you need to first login on Facebook with the Account which is linked with your Second/Other Game Account, @warm surge.

#

No need for that, @night cloak.

#

Feel free to share your Feedbacks in #old, @mystic sonnet.

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

warm surge
#

I log in account which I wanna log in into pubg but pubg there is no option i can make change in game

celest shadow
#

Do you have the Facebook application installed on your device, @warm surge?

warm surge
#

Yeah

#

And i have log in that id in facebook which is linked with my original id

#

But pubg opens only one account which I already remove from facebook

solemn ibex
#

@onyx dagger u won't believe how smart i moved it without reseting all

#

i copied the layout code to another layout and it works

onyx dagger
#

Good for you.

warm surge
#

@celest shadow plz help me out

celest shadow
#

Provide a screen recording of your issue, @warm surge.

warm surge
night cloak
#

@warm surge try to add another login account like gmail in pubg

#

That might help

warm surge
#

It ios

#

I have ios no gmail is possible

night cloak
#

Ok then use Twitter

warm surge
#

My account is linked with gmail and facebook only

night cloak
#

Ok then login with gamil

warm surge
#

How can i log in with gmail there is no option for gmail log in in iphone

onyx dagger
#

You need to make sure that:

  1. You need to first login on Facebook with the Account which is linked with your Second/Other Game Account.

And then click on Continue.

warm surge
#

Yeah i have log in the account that i want to log in in game

celest shadow
#

Log out of your Facebook account on the Safari browser, @warm surge.

stray kelp
#

Hello, I accidentally chose a different server while setting up the room and my server changed without warning.

celest shadow
#

Please report this in #old with your numeric user identification, @stray kelp.

glacial bramble
#

My game is lagging, what should i do?hehehe

onyx dagger
#

Kindly refer to #faq 4.9, @glacial bramble.

glacial bramble
#

@onyx dagger ok thank youHugLove

onyx dagger
#

You're very welcome, @glacial bramble! 01__koronedonotsteal_Blush

static wagon
#

My id got hacked authorization revoked from both gmail and fb......what should i do,,,plz help!!!!!!

sick shale
#

Contact customer service

static wagon
#

customer service cant help if both gmail and fb are hacked

sick shale
vapid sail
#

Ok sorry

sick shale
#

@static wagon Refer to subpoint 2.8 in #faq, we're unable to assist you

rapid fjord
#

Hello PUBG MOBILE, do I get a ban when I put the original frequency rate file inside the game file?

onyx dagger
red ermine
#

Hi

night cloak
#

does KR and global pubg have same anticheat?

onyx dagger
#

Nope. @night cloak

#

Hello @red ermine!
Kindly state your issue.

night cloak
#

why kr pubg dont have ban pan tho

rapid fjord
#

@onyx dagger I only fair the frequency rate and it is original file

#

That is, if the frequency range is 60, make it 90

onyx dagger
storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

night cloak
#

Sooo the announcements like new anticheat updated those are only for global?

onyx dagger
#

Whatever it is, @rapid fjord, Modification of Game files can lead to a Ban.

#

In this server? Yes, @night cloak.

night cloak
onyx dagger
#

Nope. @night cloak

night cloak
#

Ok

onyx dagger
#

Alright then.

brave topaz
#

I want to report cheater

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @brave topaz. Additionally you can report them via http://cheater-report.pubgm.cc/.

main pasture
#

How can I change my E-mail linked password?

onyx dagger
#

Using Google? @main pasture

main pasture
#

It's linked to google account yes. But I need to change the new e-mail linked password

onyx dagger
#

Then change it using Google? Facepalm

main pasture
#

Dude not google play.

#

I mentioned (E-mail linked)

onyx dagger
#

Oh.

#

Well, @main pasture, as the Email link feature is still in the BETA version, I think you're not able to Unlink it. pepo_shrug

main pasture
#

Changing the password would be enough. Is it possible?

onyx dagger
#

You can change the password of the email via Google, not in-game.

#

It is just the verification code that the game asks.

main pasture
#

Nope there's a password too

onyx dagger
#

If so, you may try contacting Customer Service in-game.

main pasture
#

It's automated robot in-game

#

I never got any help from there 🥲

onyx dagger
#

Yu should sometimes read the bots messages.

main pasture
#

I did, and believe me it's not helping

onyx dagger
#

And if the suggestions of it didnt help, you may type No, nothing helped, and then state the issue.

main pasture
#

Alright I will try, thanks for your time

onyx dagger
#

You're very welcome!

brave topaz
#

If they ban he make new account

minor crown
#

I didn’t got test server in PUBG mobile I am in United Arab Emirates

honest slate
#

Server having issue

haughty rock
#

@main pasture yes its possible just type wrong password then it say forget password then click forget password after that it says send code on the email type the code and set the password which you want but remember when you enter the new password after changing it when you type the new password it says incorrect password but when you press go your account will be login. Hope so you understand similarly you change the password of you link phone number. the password of link email and phone number is same.

olive relic
#

When an account is linked with the google play do the link shows in apple devices?

sick shale
#

No

olive relic
sick shale
#

You should do it from an Android device

night cloak
#

İyi günler bı sorum olacak hiç bir şekilde hile kullanmıyorum hesabım as5 te banlandi durduk yere elektrikler gitti bende ekşi yememek için mobilden girdim veri bağlantı sorunu deyip direk hesap 7 gün banlandi yardımcı olurmusunuz

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive relic
sick shale
#

You can't, it won't appear

olive relic
sick shale
#

It takes 7 days to process the unlinking application

olive relic
sick shale
#

Yes, in that case you have to contact customer service

olive relic
sick shale
#

Wait then

olive relic
#

@sick shale I will send a picture of my linking option

#

Before I unlinked google play it showed “unlink account” now after I unlink it there is no 7 days wait to be unlinked @sick shale

sick shale
#

Check from an Android device please

olive relic
#

Ok

peak cipher
#

Dear my account hacked some one link. My account with google play

#

Can you help me

night cloak
#

Hey all, how do I get my chapter rewards in Metro Royale? I'm already lvl 9 but i can't collect them. Thanks.

odd plume
#

Dear PUBG team. My Server Was Changed By mistake. Now i want to change my server to europe @sick shale

spark jay
#

Hi i haber problem pubg mobile help me please

violet spruce
#

@spark jay Tell us Your Issue

#

@odd plume Sorry We Cant Do Anything You have to wait 60 days

jagged fjord
#

What do you have to do to be a detective?

violet spruce
#

@jagged fjord please Move to #chat

jagged fjord
#

why?

#

I mean in pubgm

boreal dragon
#

@vagrant forum can you help ??

vagrant forum
#

Yes, @boreal dragon?

boreal dragon
#

I sadi earlier i am from India and support pubgm global and dont play but someone is using my id to play in India my friend told me about it and check and there was Facebook account that is not main and i try to unlink but it toke 7day so he log in every 2nd day what should i do because i am from India so ing support cant help me

vagrant forum
#

Your only option would be to contact the in-game customer support. But since the game is banned in India, there isn't really anything that can be done. We cannot help you with account related issues on discord either.

tawny inlet
#

HELLO, I changed server by mistake.

I play PUBG from season 3, on EU server.

Please let me change to sever EU, now i stuck in KRJP server.

I was in Diamond 1 in EU sever, now I cant play...

Please help me, I cant wait 60 days.

My PUBG ID is

529450623

vagrant forum
#

You will have to wait for the 60-day cooldown to be over, @tawny inlet. Nothing can be done about it.

tawny inlet
#

Omg i cant wait I will unistall the game

boreal dragon
#

Lol 🤦 there is no hope from hear otherthen small problem

tawny inlet
#

Wtf this is mistake, i cant wait 60 days, 2 mounths

haughty rock
#

@main pasture welcome i feel proud i help some oneSadBrokenHeart

tawny inlet
#

@vagrant forum is there any way to change server without waiting 60 days...

vagrant forum
#

Nope.

tawny inlet
#

This is terrible, I cant believe. REALLY

main pasture
haughty rock
vagrant forum
#

It was clearly mentioned that you won't be able to change the server before 60 days. If you didn't read it carefully then unfortunately nothing can be done about it. Feel free to share your feedbacks regarding it in #old, @tawny inlet.

tawny inlet
#

Ok thanks

unborn surge
#

i need help my pubg account is lost

onyx dagger
#

Kindly state your issue more briefly, @unborn surge.

unborn surge
#

can i send you a SS in dm?

onyx dagger
#

You may send it here as you have the perms for it. @unborn surge

unborn surge
#

that's my old account i can't access it

onyx dagger
#

It has been migrated to PUBG MOBILE Indian version, @unborn surge.

#

You will get the Account in the Indian version.

unborn surge
#

this issue started in March

#

i think someone deleted my account

smoky tiger
#

I have 30 fps does fps matters to desync

hybrid pawn
#

earlier i was playing with my girl in cheer park then all of a sudden she got a 1day ban for third party plugins, i asked her to send me a video of all her apps and she only has fast food and money sending apps on her phone so she doesnt understand why she got banned, this is also her first ban since she made her account back in season 5 or so. I'm wondering is it a glitch or?

celest shadow
#

It does not, @smoky tiger. Desync occurs due to your Internet connection.

onyx dagger
celest shadow
#

Please refer to FAQ 2.12 in #faq for further information, @hybrid pawn. You may inform her of it.

unborn surge
onyx dagger
#

Well, did you have your in-game region as India? @unborn surge

onyx dagger
#

That's the reason.

unborn surge
#

oh

onyx dagger
#

If your in-game region is India, it would obviously get migrated.

unborn surge
#

but only mine is like that

onyx dagger
#

And as we provide community support only for the Global English version of PUBG MOBILE here, you may state further questions in PUBG MOBILE Indian Discord server, @unborn surge.

unborn surge
#

oh ok

onyx dagger
#

Alright then.

fresh current
#

Does the vpn cause the ban ؟

onyx dagger
# fresh current Does the vpn cause the ban ؟

Be advised that VPN usage is not recommended and that we lack additional public information on the matter, @fresh current. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

#

Is it Telegram?

#

You may report it to Facebook then. @vagrant tulip

#

But it is against PUBGM. Shrug

#

And they will take action about it, hopefully.

#

Patience then. PB_peepo_shrug

jagged fjord
#

how can i join the investigation team?

sick shale
onyx dagger
#

Report. That's the best way. @vagrant tulip

#

Let's hope for the best. :)

jagged fjord
jagged fjord
#

thx

#

how can i check my old bans?

onyx dagger
night cloak
#

Is pubg Mobile server still down in india

onyx dagger
#

Yes.

night cloak
#

Is there any way I can play pubg Mobile global version in india

onyx dagger
#

Kindly refer to the Pinned messages of this channel.

night cloak
#

Where is pinned message

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
violet spruce
onyx dagger
#

Yes @violet spruce?

fresh current
#

@onyx dagger But servers Gulf there are no solo players i wait 10-20 minutes to find game

#

im Emulator player

violet spruce
storm flumeBOT
sharp cobalt
#

Recently my Facebook account had a malicious login from Indonesia and since then my account has been deactivated. I am unable to recover my account therefore i am not able to open my Pubg account also because i hadn't linked any other account. So is there any way that i can get my Pubg Mobile account back?

proven gust
#

Hacler report

#

Hacker

true nexus
#

id is ID583352979. I want you to investigate this account because i never use any trick. I am banned for ten years for no reason. Please examine all the macthes i played. You can see there is no cheat. I worked so much in this account and this situation feels me so bad. All my efforts were wasted. I can't access the game for 1.5 months.

I would like to do what is necessary. I want the injustice to be corrected.

polar marshBOT
#

@true nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

winged umbra
#

Will I lose all my settings/layouts if I download pubg again (smaller version)?
I have 2 accounts and I've changed the controls in 1, and somehow the controls changed on the other account also, and I have to keep redoing them every time I log in and they're never the same - any fix?

night cloak
#

My friends account was banned for 7 days. He claims he did not cheat or use any vpn , all his tier and kd is gone please check his account 517019050

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp cobalt
#

Recently my Facebook account had a malicious login from Indonesia and since then my account has been deactivated. I am unable to recover my account therefore i am not able to open my Pubg account also because i hadn't linked any other account. So is there any way that i can get my Pubg Mobile account back
my pubg i.d is : 5138036726

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @sharp cobalt.

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @proven gust. Additionally you can report them via http://cheater-report.pubgm.cc/.

violet spruce
#

@onyx dagger this link is whitelisted or not

onyx dagger
#

Probably, @violet spruce.

violet spruce
#

let me check

onyx dagger
#

Please report the issue in #old with your ID, @night cloak.

polar marshBOT
#

@raven nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
#

What do you mean?

exotic quartz
#

All player team up with hacker ply very go ready conquer but real player good pubg stupid rules

unborn jewel
#

My account was ban for 6months please unban in 1day id 5681111060

polar marshBOT
#

@unborn jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

outer fulcrum
#

Anyone get back his account here ?

clear spindle
#

@outer fulcrum which account ??

outer fulcrum
#

Like Someone was banned for nothing

willow torrent
#

My account has been banned today and I didn’t download any cheating or hacking apps! And I have never played with hackers or teaming with others, and u banned me for 10 years! Why? Can you help please?!
ID:5161973167

polar marshBOT
#

@willow torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

outer fulcrum
#

@polar marsh you need to change the system

spring zephyr
#

What do you mean?

outer fulcrum
#

@spring zephyr system of anty_cheat

spring zephyr
#

Did you got banned?

outer fulcrum
#

@spring zephyr sadly yeah

polar marshBOT
#

@outer fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solar moat
#

I need help.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @solar moat. Remember to read through #faq before asking questions in the support channels.

solar moat
polar marshBOT
#

@solar moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

static shuttle
#

Hello, I was blocked in the mobile pubg and I did not do anything please reconsider the reasons for the ban. I would be glad to be unbanned for the New Year

polar marshBOT
#

@static shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

swift heart
lusty sandal
#

hey guys i wanna change my server from middle east to europe cause i have better ping in eu

sick shale
#

Change it from settings

#

@swift heart Refer to subpoint 5.1 in #faq

lusty sandal
sick shale
#

Then you have to wait for this time, no other way to bypass this restriction

lusty sandal
#

guys telled me to contact the support team

swift heart
#

@sick shale whaaat?

turbid gorge
#

hello, my account was blocked by mistake, I didn’t use any third party software! Please review the ban!

polar marshBOT
#

@turbid gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tired aurora
#

Hello, i need help please!
Customer service in game helpless!

sick shale
tired aurora
#

My account linked to 4 social media.
3 is mine (twitter, icloud and email)
4th method is mobile number which i lost.
Someone can access the account from mobile number, so i need to unlink fuckin mobile number

sick shale
tired aurora
#

Why none help me! Where is the support of the game! Bad support i have ever seen!

sick shale
fast wadi
#

If I changed the server by mistake is there a solution to return?

tired aurora
#

The one who open my account gonna use hack!

#

What should i do then?!

sick shale
#

It takes time to review your case, be patient please

tired aurora
sick shale
#

I do, but as I said we're unable to help with account related issues

haughty rock
#

@lusty sandal stop using pubg global version playing on TGB othetwise you will get 2 month account freeze due to abnormal activies in your emulator i told you this bcz cases of 2 month ban is reported by using TGB.

tired aurora
#

The one who open my account via mobile number gonna use hack!

clear spindle
#

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

night flax
#

when i login in my account its say account has been logged in with a newer version of the game and there is no updates im pc player pls help me fix it

tired aurora
sick shale
#

You should contact customer service if you're facing "newer version login issue"

#

@night flax

clear spindle
night flax
#

@sick shale can i fix it?

tired aurora
#

So close discord server as u can’t do anything to game problems!

sick shale
night flax
#

im the first person that face this bug ?@sick shale

sick shale
#

No

night cloak
#

Can anyone ans my question ???

There are player with only 40-50 lv are in the world rankings top 100

Why pubg don't ban them ??

night flax
#

im in the customer service right now what i need to do ?@sick shale

sick shale
#

State your issue, you can type "Newer version login issue"

night flax
#

@sick shale iin the search bar?

sick shale
#

In the conversation when customer service asks you to write your issue

night flax
#

oww ok thx

#

i have 3 option 1. login failure 2. what should i do if my installition faild 3. update team up issue what should i do?@sick shale

onyx dagger
#

If you do find any Cheaters while in a Match, kindly report them, @night cloak.
A lot of cheaters do get banned everyday.

night cloak
onyx dagger
#

Patience there. @night cloak Shrug

night flax
night cloak
sick shale
#

@night flax Select "No, they didn't help" response

onyx dagger
#

Maybe they're not cheaters afterall, just pros. milk_think @night cloak

night flax
#

@sick shale ok its ask me for my email can i type any email?

onyx dagger
#

If they are found cheating, they will be suspended from the game.

sick shale
night cloak
night flax
clear spindle
#

Please take the conversation to #pubg-mobile, @night cloak @onyx dagger.

night cloak
#

Oh there is no way to talk about problems freely @clear spindle

clear spindle
#

As I see you have got the answer for your question.

fast wadi
#

If we changed the server by mistake how can we return

night cloak
#

No i didn't.

you all are the slave of pubg..
Pubg supply hacks by them selves, player who gives money all of you support them 🤣🤣🤣 @clear spindle

sick shale
night flax
fast wadi
#

Offf...

sick shale
#

@night flax Is your account linked with an Email?

night flax
#

@sick shale no its linked with an number

clear spindle
#

@night cloak interesting that you still believe all those things shared by the cheat sellers and it's their marketing strategy. If you have reported they'll get ban It may take some time to verify. Now move to a Discussion channel.

sick shale
#

@night flax Provide your Email then, it's for updates about the case

night cloak
#

@clear spindle are you giveing threat ?

clear spindle
#

I don't think so.

night flax
#

@sick shale can i type any email ? like my second email f? my second email i use it for youtube

sick shale
#

@night flax Hold on, one moment

#

Scroll down for the other responses

#

Hide your Email if possible please

night flax
night cloak
#

How to report hackers

sick shale
#

@night flax Select 'Account related issues'

night cloak
#

Hacker report website

clear spindle
#

@night cloak Refer #faq 5.1

night flax
sick shale
#

Skip

night flax
sick shale
#

Was your account hacked?

night flax
#

i just dont know i just wake up and wanna play and just face that issue but i think 80% my account just hacked becuase my 2 freind was have the number and the pass @sick shale

sick shale
#

Start a new conversation and repeat the same steps again, except the last question, select 'Account was hacked'

night flax
#

ok

sick shale
night flax
sick shale
#

Other issues

sick shale
#

Show all responses

sick shale
#

Try the 3rd one

night flax
#

login connection lag issuie server change??? that one?@sick shale

sick shale
#

Yes

sick shale
#

Login issues

night flax
sick shale
#

Are there more responses? Can you scroll down please

night flax
#

no there is not

sick shale
#

Select first one "Unable to login..."

odd fable
#

What is happening friends

night flax
sick shale
#

You're facing this problem now, so Now

sick shale
#

First one

rigid valve
sick shale
#

What are you using to login to your account? @night flax

night flax
#

@sick shale i just login with phone number i dont remember if its linked with witter or something like that

#

so.... i should select phone number because i always login with phone number right freind???

sick shale
#

Have you ever logged in through social media account?

night flax
#

lisen my friend just give this acc to me as a gift and just give me the phone number and the pass to login in but its login in with twitter but i dont know the email ans pass @sick shale

tired aurora
night flax
#

@tired aurora another person just login in your acc

tired aurora
sick shale
#

@night flax Sharing accounts is against PUBGM's terms of service, I'm unable to provide further assistance now. Next time please give us a description for the whole situation so we can help better.

night flax
#

@sick shale just wait i need to select phone number?

#

i need your help my acc is not a joke i spend so much money on it

reef oyster
#

I have 2 accounts linked by two different ways
Does changing server in once account affect the other?

night flax
#

@sick shale just help me please

sick shale
#

@reef oyster No

reef oyster
tired aurora
sick shale
#

Avoid going off-topic please

reef oyster
#

I have just created second account in PubgMobile and it automatically selected a server which had very bad ping, and now I cannot change server for next 60 days, is there a way to rectify this server mistake by the system?

tired aurora
rain mesa
#

Is there any admin online? Need some help

sick shale
#

@tired aurora Don't repeat same questions and bypass chat filter...

tired aurora
#

Im losing my account

reef oyster
tired aurora
#

What language can u understand so i can translate to!

sly terrace
#

5601896748 pb30jatts is my id . account has been frozen temporarily in game , and then automatically open again in 10min.this is happening repeatedlyfor two matches,plz help

reef oyster
sick shale
#

@tired aurora Only customer service can help, if you continue repeating same questions then we'll consider it as trolling and act accordingly

rain mesa
#

@sick shale Do u mind if I pm you?

sick shale
#

@reef oyster No, we don't

tired aurora
#

My account suspended for 15 min

polar marshBOT
#

@tired aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain mesa
sick shale
#

Contact customer service please, @rain mesa

sick shale
#

Yes, via settings

sly terrace
reef oyster
rain mesa
# sick shale Yes, via settings

I did, it said wait 60days for a response.... But this dude who hacked it got my account banned twice now
Wha do i do till then?

upper rose
reef oyster
vagrant forum
#

No, changing server on one account does not affect the other one.

polar marshBOT
#

@upper rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

reef oyster
#

I have just created second account in PubgMobile and it automatically selected a server which had very bad ping, and now I cannot change server for next 60 days, is there a way to rectify this server mistake by the system?

golden quiver
#

Hello, my account just got hacked > @upper rose:
@polar marsh

#

My Facebook got hacked, now I can’t log in via my apple id and email. Help

worthy kernel
#

I need some help my little brothers account got ban 3 months ago and the in-game support didn't do anything

polar marshBOT
#

@worthy kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

Contact customer service please, @golden quiver

golden quiver
#

Contact customer service please, @golden quiver
@sick shale how do i do that?

sick shale
#

Via game settings, refer to subpoint 5.3 in #faq for further information

rain mesa
#

Is there any other way of contacting customer service other than in game?

golden quiver
#

Via game settings, refer to subpoint 5.3 in #faq for further information
@sick shale bro, i cannot log in

celest shadow
sick shale
golden quiver
#

From login menu.
@sick shale oh, thanks, i did but they are not replying

sick shale
#

State your issue properly and be patient. Refer to subpoint 5.4 in #faq for further information

azure fulcrum
#

#questions
!!!Server changend mistake!!!

Hello dear PUBG MOBILES SUPORT_ I need help changing the region because I accidentally press Asia.
I didn't play more than one game in Asia
I am a European player
i have never violated pubg rules
please help change to my region Eropa

My game id is
:5155357843
I Europe rank is crown3 ...

I need back for Europa.
Its first time my mistake 😓

Are you help my ???
i send support for gmail message
2days whaiting but i can play Asia /MS very big 900-300ping/MS
I need reached Ace hes season so need faster back for Europa

My gmail:
linasnorvaisas.2003@gmail.com

steel bolt
#

Hello, my child switched the server from Europe to America due to lack of knowledge, please change my server, without waiting 60 days, as it is not comfortable to play

night cloak
#

51284693613 hacker

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

Hundred percent hacker

steel bolt
#

Help?

night cloak
#

It's a New I'd Tier level silver 5

exotic glade
#

Hi

#

Hellp me

vagrant forum
#

Unfortunately, there isn't any way to change your server other than waiting for the 60-day cooldown to be over, @steel bolt.

night cloak
#

KD Ratio 19

steel bolt
#

Can't the game support service change the server? I am not comfortable playing on the American server, since I am Russian and I don’t know English

marble veldt
#

Hello sir very humbly my account get banned for 10 years because of Smart Gaga emulator . i swear i did not know about this that its bypass emulator . one friend suggest me about this emulator he said its good for pubg there is no lag thats way i installed . i apologies for that . please i request u unbanned my account game name SajjadKhan ID: 5394310532

polar marshBOT
#

@marble veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gaunt torrent
#

Hello, I have changed my server to krjp by mistake and I want to change it to asia again. So please help me.

vagrant forum
steel bolt
#

but how to contact, I did not know about this limitation, if I did it, and this is a child, isn't the support service created for this, in order to help their users in a difficult situation

sick shale
#

You should've read the notice

rustic badge
#

Hello
Please put an UAZ skin in the next Royal Pass Season thanks.

sick shale
#

You can post your suggestions in #old

night cloak
#

many people are still getting i dont know if it is safe to play on my acc

#

cuz after the unban u might get a 3 day or 10 years ban

#

i am unbanned but

mild prawn
#

Hello I have questions I know cheating is ban for 10 years / 7 days for playing with mate cheating But what means ban for 2 Months ? thank you

polar marshBOT
#

@mild prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
unique gull
#

Is there anyone I can talk to so I can ask to become an inspector in pubgm

night cloak
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no

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only bots .

night cloak
next pagoda
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Not not able to play a arcade mode with friend

night cloak
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they wont respond move on.

silver harness
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Hello dear developers, can I please change the server, I used to play on Europe. Because of this, there is no desire to play Hello dear developers, can I please change the server, I used to play on Europe. Because of this, there is no desire to play PUBG MOBILE. Thank you.
ID:5252181650

silent meteor
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hello help please change the server to Europe, I am from Europe, it turned out that my younger brother changed the server, and in the middle east I have a large ping
My id is 5573092136
My nickname is 1218Azart

high saddle
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Hello , please I have a problem in my rank , I was ranking in FPP middle east server and I was supposed to be ranked as conqueror before 5 days and nothing happened , I tried to contact customer service in Pubg mobile and they did nothing . I need your help please

merry atlas
amber river
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لا أعلم سبب الباند ٣ ايام ارجو من احدكم افادتي

storm flumeBOT
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Please do not use languages other than English, @amber river. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

surreal sage
merry atlas
opaque widget
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Please help me

I couldn't change my country

waxen grail
sick shale
polar marshBOT
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@waxen grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
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@opaque widget Accounts that are registered in EEA region don't have change country option due to laws

opaque widget
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But now I couldn't

sick shale
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You changed it to a European country before...

lyric wagon
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Is anyone having issues with random lag spike where you start teleporting back and forth? I’ve been having this persistent problem and it’s really frustrating from dying while you’re teleporting in space

opaque widget
sick shale
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Contact customer service then

lyric wagon
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Changing from wifi to data helps for a few minutes and it’ll spike again with mobile data

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They didn’t respond for 2 days

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Not even an automated message

opaque widget
sick shale
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Unstable connection, fix your internet